Spreadsheet: 75042d1275564045-linking-cells-with-check-boxes-book2
Sheet: Customer Complaints

 | Customer Complaints
 |  |  |  |  |  |  |  | Complaint Categories
 | Date Opened | Date Closed | Handling Time | Customers Name | Policy Number | Brand | Brief description of complaint | Timescales | Quality | Condition | Service | Lack of Choice | Who notified you of the complaint? | Complaint resolved within 24hrs? | Was the complaint reported back to Company? |  |  | Was compensation provided? | If yes, how much? | Was this claim reopened?
 | 2010-01-02 00:00:00 | 2010-01-07 00:00:00 | 5 | [NAME] | 25654 |  |  | 2. Replacement |  |  |  |  | Company | No | Yes | No | Yes | Yes | 1500 | Yes |  |  |  |  |  | Complaints by category | NB: Red is TCF
 | 2010-01-03 00:00:00 | 2010-01-08 00:00:00 | 5 | Stuart | 23589 |  |  | 3. Repair or parts |  |  |  |  | Company | Yes | No | No | No | No |  | No |  |  |  |  |  | Timescale
 | 2010-01-04 00:00:00 | 2010-01-09 00:00:00 | 5 | Gent | 24578 |  |  | 5. Report |  |  |  |  | Company | Yes | No | No | No | Yes | 1200 | Yes |  |  |  |  |  | 1. Lead times/booking process
 |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2. Replacement
 |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 3. Repair or parts
 |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 4. Inspection/assessment
 |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 5. Report
 |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 6. Findings/decision
 |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Quality
 |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 1. Replacement Item
 |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2. Repair/parts
 |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Condition
 |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 1. Untidy/unclean (repair ok)
 |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2. Damage caused
 |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Service
 |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 1. Not kept updated
 |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2. Incorrect advice
 |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 3. Staff attitude
 |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 4. Personal items missing
 |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Lack of Choice
 |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Lack/freedom of choice
 |  |  | 0
 |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Company
 |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Customer
 |  |  | 0
 |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Yes
 |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | No
 |  |  | 0
 |  |  | 0
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