Spreadsheet: 757459d1638277959-get-results-from-large-data-in-excel-o365-tracking-1-uniquelist-dropdown
Sheet: Sheet2

Short description | Number | Created by | Assignment group | Work notes
Office365_Powerpoint_Problem_G150402 | INC9874047 | W9KNDM_AGF | A.TEC.BNL.CPI.WORKPLACE-MGT.BE | 2021-11-25 15:04:28 - ELIF KANDEMIR (Work notes) Questions Asked: 1 - Office 365 2 - Powerpoint 3 - Problem  Action :  Create incident and make notes ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  Dear Team, Could you please help this user? He tries to open a powerpoint file but after the 10th slide, it ends directly the application. It is very urgent    Extra information of PC and User environment [PHONE] 10.30.67.106
Office365_Missing-upgrade_G145057 | INC9873402 | W9KLMW_AGF | [NAME] | 2021-11-25 14:51:51 - AGATA KLIMOWICZ (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Missing applications 4 - Upgrade: Office 365 5 - Installed in Software Center: OK  Action :  Check which applications are missing. Go to office.com and verify if all O365 apps are available. ServiceDesk_guide\O367  Notes of ServiceDesk Agent :  busy with installing     Extra information of PC and User environment
Office365_Support-Questions_G144254 | INC9872953 | W9COMN_AGF | [NAME] | 2021-11-25 14:43:28 - GLENN COMYN (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_Teams_Login-issue_G143936 | [NAME] | W9RCKR_AGF | [NAME] | 2021-11-25 14:40:48 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  activated o365  / after in teams  signed in with other account  => teams now active .    Extra information of PC and User environment
Office365_Assistance_G142815 | INC9869014 | W9OZKN_AGF | [NAME] | 2021-11-25 14:28:57 - SELIM OZKAN (Work notes) Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_Teams_Login-issue_G141440 | INC9869594 | W9VRDN_AGF | [NAME] | 2021-11-25 14:22:42 - OLIVIER VERDONCK (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  assisted with logging in    Extra information of PC and User environment
Office365_Support-Questions_G142016 | INC9871174 | W9COMN_AGF | [NAME] | 2021-11-25 14:22:06 - GLENN COMYN (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_Outlook_Assistance_G132208 | INC9864848 | W9OZKN_AGF | [NAME] | 2021-11-25 13:22:48 - SELIM OZKAN (Work notes) Office365_Outlook_Assistance_G132208
Office365_ AVC_Shared-link_G124630 | INC9862995 | W9COMN_AGF | [NAME] | 2021-11-25 12:47:16 - GLENN COMYN (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Open file links directly in Office desktop apps 4 - Local  Action :  Not possible.This function only works in newer O365 versions No Documentation available  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_Teams_Mobile-Installation_G123131 | INC9860824 | W9KLMW_AGF | [NAME] | 2021-11-25 12:32:08 - AGATA KLIMOWICZ (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Mobile App 4 - Installation  Action :  It is possible to install teams on your private mobile device. it is not possible to use outlook instead of boxer ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  help with installation teams on mobile     Extra information of PC and User environment
Office365_Outlook_Problem_G115756 | INC9859415 | W9VRDN_AGF | [NAME] | 2021-11-25 11:59:12 - OLIVIER VERDONCK (Work notes) Questions Asked: 1 - Office 365 2 - Outlook 3 - Problem  Action :  Create incident and make notes ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  User is unable to uze Azure in outlook, it asks to login for office 365, after that it gives a long message about how it is not finding the account.    Extra information of PC and User environment
Office365_Teams_Login-issue_G114840 | INC9858297 | W9KLMW_AGF | [NAME] | 2021-11-25 11:49:29 - AGATA KLIMOWICZ (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  provided access to teams     Extra information of PC and User environment
Office365_Assistance_G111921 | INC9855640 | W9VRDN_AGF | [NAME] | 2021-11-25 11:20:05 - OLIVIER VERDONCK (Work notes) Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_Assistance_G105128 | INC9853347 | W9KLMW_AGF | [NAME] | 2021-11-25 10:52:03 - AGATA KLIMOWICZ (Work notes) Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  office is gone , its been upgrading inform user to wait around1h    Extra information of PC and User environment
Office365_Assistance_G103010 | INC9852912 | W9VRDN_AGF | [NAME] | 2021-11-25 10:40:30 - OLIVIER VERDONCK (Work notes) Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :   Assisted user with login   Extra information of PC and User environment
Office365_Problem_G103112 | INC9852285 | W9KNDM_AGF | [NAME] | 2021-11-25 10:32:48 - ELIF KANDEMIR (Work notes) Note: The upgrade is going on for over an hour...  2021-11-25 10:31:25 - ELIF KANDEMIR (Work notes) Questions Asked: 1 - Office 365 2 - Problem  Action :  Create incident and make notes. ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  User will be migrated on the 02/12. Momently, he can not reach his office applications because of an "upgrade of Office" with software center. It was launched automatically from software center. Workaround: use webmail, he is not using avc very often.    Extra information of PC and User environment 054410844
Office365_Problem_G103010 | INC9851353 | W9VRDN_AGF | [NAME] | 2021-11-25 10:31:04 - OLIVIER VERDONCK (Work notes) Questions Asked: 1 - Office 365 2 - Problem  Action :  Create incident and make notes. ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  o365 was still busy updating, unable to reach office products showed user avc where she could use office products still in the meantime   Extra information of PC and User environment
Office365_Teams_Login-issue_G100407 | INC9849669 | W9KLMW_AGF | [NAME] | 2021-11-25 10:05:16 - AGATA KLIMOWICZ (Work notes)   Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  send mail to office team     Extra information of PC and User environment [PHONE]
Office365_Teams_Login-issue_G095504 | INC9849429 | W9VLND_AGF | [NAME] | 2021-11-25 09:55:34 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_Login-issue_NL_G093602 | INC9847616 | W9VLND_AGF | [NAME] | 2021-11-25 09:36:27 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - NL user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in contact O365 support ([EMAIL]). ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_Outlook_Assistance_G084711 | INC9843219 | W9KLMW_AGF | [NAME] | 2021-11-25 09:28:26 - AGATA KLIMOWICZ (Work notes)   Questions Asked: 1 - Office 365 2 - Outlook 3 - General user assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  Outlook is gone from local machine while in AVC is still available. Not sure id this issue is because of migration as I also checked in software centre i there is package that can be installed , found only office setup where i get failed while installing     Extra information of PC and User environment bnl5000536 [PHONE]
Office365_Missing-upgrade_G091420 | INC9845726 | W9VLND_AGF | A.TEC.BNL.CPI.WORKPLACE-MGT.NL | 2021-11-25 11:41:52 - [NAME] (Work notes) Need to work within AVC as it can take hours by VPN to install the O365  2021-11-25 11:27:43 - TOON VAN LONDERSELE (Work notes) Upgrade is still installing siince this morning...  Can you check this please with the user? he is available on jabber.   Thanks.  2021-11-25 09:20:03 - TOON VAN LONDERSELE (Work notes) Will check with user after 15 minutes  2021-11-25 09:15:08 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Missing applications 4 - Upgrade: Office 365 5 - Installed in Software Center: NOK  Action :  Check Software Center for the O365 upgrade. If installing please let the user wait. It's normal that during the installation no office applications are available.  If not working please check with O365 team ([EMAIL]) ServiceDesk_guide\O368  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_Assistance_G090315 | INC9844180 | W9KLMW_AGF | [NAME] | 2021-11-25 09:04:59 - AGATA KLIMOWICZ (Work notes)  Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  Outlook word and excel is gone went to software centre see that its busy with upgrade - user blocked not able to work as everything is gone . This will take around one hour    Extra information of PC and User environment bnl5000462
Office365_Teams_Assistance_G085850 | INC9843339 | W9HRMN_AGF | [NAME] | 2021-11-25 09:03:19 - DAJA HEIRMAN (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - General user assistance   Action :  Provide basic assistance to user ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_Outlook_Assistance_G084711 | INC9844054 | W9KLMW_AGF | A.TEC.BNL.CPI.WORKPLACE-MGT.BE | 2021-11-25 08:50:49 - AGATA KLIMOWICZ (Work notes)   Questions Asked: 1 - Office 365 2 - Outlook 3 - General user assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  Outlook is gone from local machine while in AVC is still available. Not sure id this issue is because of migration as I also checked in software centre i there is package that can be installed , found only office setup where i get failed while installing     Extra information of PC and User environment bnl5000536 [PHONE]
Office365_Outlook_Assistance_G080816 | INC9840061 | W9HRMN_AGF | [NAME] | 2021-11-25 08:11:38 - DAJA HEIRMAN (Work notes) Questions Asked: 1 - Office 365 2 - Outlook 3 - General user assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_AIP_Assistance_G074427 | INC9838863 | W9HRMN_AGF | [NAME] | 2021-11-25 07:46:06 - DAJA HEIRMAN (Work notes) Questions Asked: 1 - Office 365 2 - Azure Information Protection - AIP 3 - Gerneral user assistance  Action :  Provide basic assistance to user HowTo - Data Classification with AIP - What, how and why? | Allianz Connect  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_Teams_Assistance_G164154 | INC9777083 | W9HDJE_AGF | [NAME] | 2021-11-24 16:42:33 - Kais Hodja (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - General user assistance   Action :  Provide basic assistance to user ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_Teams_Login-issue_G155924 | INC9773705 | W9KLMW_AGF | A.TEC.BNL.CPI.WORKPLACE-MGT.NL | 2021-11-24 16:24:00 - [NAME] (Work notes) 1st strike, Need to sign out and in again  2021-11-24 16:17:58 - Hans Schreuder (Work notes) I have asked [NAME] for help  2021-11-24 16:05:42 - AGATA KLIMOWICZ (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, then create a ticket for LIAM ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  Dear Could you please look at following user called for synchronisation365 teams wasn't available yet bur he already got an email. Asked to restart pc and after all it was available but i can not login, when try to give first email address and go further receiving following ( see attachment) Normally first i have option to type email and after l user agf domain  Extra information of PC and User environment [PHONE] 1796
Office365_Teams_Login-issue_G135415 | INC9763590 | W9KLMW_AGF | [NAME] | 2021-11-24 13:55:04 - AGATA KLIMOWICZ (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, then create a ticket for LIAM ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  provided correct [NAME] information of PC and User environment
Office365_Support-Questions_G124601 | INC9758574 | W9RCKR_AGF | [NAME] | 2021-11-24 12:49:53 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  after migration to o 365  is office gone on users local machine .  in software center an upgrade to office 365 is in failed status.   clicked again , now  installing,  advised to wait 15 min. if again failed, user will contact o365 mailbox.      Extra information of PC and User environment Office365_Support-Questions_G124601
Office365_Applications-missing_G114042 | INC9750608 | W9KNDM_AGF | [NAME] | 2021-11-24 11:41:14 - ELIF KANDEMIR (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Missing applications  Action :  Check Software Center for the O365 upgrade. If installing please let the user wait. It's normal that during the installation no office applications are available. ServiceDesk_guide\O365\O365 General  Notes of ServiceDesk Agent :  User is already migrated to Office but impossible to see the application on portal.office.com. She can also not use [NAME] locally-see attachment Momently, webmail explained as workaround until having Office completely    Extra information of PC and User environment bnl001070 [PHONE]
Office365_Applications-missing_G113743 | INC9748388 | W9HDJE_AGF | [NAME] | 2021-11-24 11:39:22 - Kais Hodja (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Missing applications  Action :  Check Software Center for the O365 upgrade. If installing please let the user wait. It's normal that during the installation no office applications are available. ServiceDesk_guide\O365\O365 General  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_Teams_Assistance_G104930 | INC9751132 | W9HRMN_AGF | [NAME] | 2021-11-24 16:39:24 - SELIM OZKAN (Work notes) User called back, can't open teams Maarten will be calling her.  2021-11-24 11:40:52 - OLIVIER VERDONCK (Work notes) user called back, issue still remains. User is currently in contact with [NAME] tel no: [PHONE]  2021-11-24 11:15:05 - DAJA HEIRMAN (Work notes) User cannot log on to teams. No option to choose "other user", which means I can't change the credentials At the moment this is only in AVC as locally the update hasn't run yet. I tried restarting AVC, and restarting teams, tried to log off from teams but that link doesn't work.  2021-11-24 11:13:08 - DAJA HEIRMAN (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - General user assistance   Action :  Provide basic assistance to user ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_Teams_Assistance_G104930 | INC9750433 | W9HRMN_AGF | [NAME] | 2021-11-24 10:52:58 - DAJA HEIRMAN (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - General user assistance   Action :  Provide basic assistance to user ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_Support-Questions_G104808 | INC9750027 | W9RCKR_AGF | [NAME] | 2021-11-24 10:49:30 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  user does not know how to share her calendar with a co-worker.  tried to find the option ( did not find it  o365)  => tried to go to the office 365 web page => we did not find the option their either .  inivted user to mail to [EMAIL]    Extra information of PC and User environment
Office365_Teams_Assistance_G103336 | INC9749541 | W9HRMN_AGF | [NAME] | 2021-11-24 10:34:19 - DAJA HEIRMAN (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - General user assistance   Action :  Provide basic assistance to user ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  User wants Teams in French    Extra information of PC and User environment
Office365_Applications-missing_G094206 | INC9743963 | W9VLND_AGF | [NAME] | 2021-11-24 09:42:21 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Missing applications  Action :  Check Software Center for the O365 upgrade. If installing please let the user wait. It's normal that during the installation no office applications are available. ServiceDesk_guide\O365\O365 General  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_Login-issue_BE_G091531 | INC9742473 | W9VLND_AGF | [NAME] | 2021-11-24 09:15:53 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - BE user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in contact O365 support ([EMAIL]). ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_Teams_Login-issue_G090640 | INC9742601 | W9OZKN_AGF | [NAME] | 2021-11-24 09:13:50 - SELIM OZKAN (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_Teams_Login-issue_G082908 | INC9739356 | W9KNDM_AGF | [NAME] | 2021-11-24 08:29:42 - ELIF KANDEMIR (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  succesfully logged with the correct credentials    Extra information of PC and User environment [PHONE] bnl000288
Office365_Login-issue_NL_G082433 | [NAME] | W9HRMN_AGF | [NAME] | 2021-11-24 08:25:49 - DAJA HEIRMAN (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - NL user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in contact O365 support ([EMAIL]). ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_MFA_Assistance_G153720 | INC9663562 | W9VKYM_AGF | [NAME] | 2021-11-23 15:39:10 - BEN VAN KEYMEULEN (Work notes) Questions Asked: 1 - Office 365 2 - MFA (Multi-Factor-Authentication) 3 - General user assistance   Action :  Provide basic assistance to user ServiceDesk_guide\O365\MFA  Notes of ServiceDesk Agent :  Installation of Office365 wouldn't start Informed by user if problem is solved in meantime. Due to backlog in mailbox, user was last week Tuesday in overflow. Awaiting his reply.    Extra information of PC and User environment
Office365_Support-Questions_G132129 | INC9671929 | W9RCKR_AGF | [NAME] | 2021-11-23 13:22:41 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  user is well migrated to o365 in avc but locally whole office is gone. user will send ail to o365 support mailbox.    Extra information of PC and User environment
Office365_Support-Questions_G121610 | INC9666718 | W9RCKR_AGF | [NAME] | 2021-11-23 12:17:55 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  user gets sign in page for o365 but no adfs afterwards . when opening word, we see already like he is migrated ,but if we open outlook it still says 2019 but opens as 365. informed user to mail to o365 team if tomorrow it has same symptoms     Extra information of PC and User environment
Office365_Support-Questions_G113549 | INC9664455 | W9GIEL_AGF | [NAME] | 2021-11-23 11:36:44 - JANNICK GIELEN (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  redirected to o365@allianz.n    Extra information of PC and User environment
Office365_Login-issue_BE_G110917 | INC9660867 | W9VLND_AGF | [NAME] | 2021-11-24 13:01:01 - TOON VAN LONDERSELE (Work notes) Checked with Kjell it seems that Software Center is still not getting the Upgrade 365 version. in the available software list...  2021-11-23 11:14:59 - TOON VAN LONDERSELE (Work notes) Mail sent to [EMAIL]  Awaiting info.  2021-11-23 11:14:28 - TOON VAN LONDERSELE (Work notes) Re-opened from resolved state - Ticket updated by SNOW System.  2021-11-23 11:12:56 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - BE user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in contact O365 support ([EMAIL]). ServiceDesk_guide\O365\O365 General  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_SharePoint_Login-issue_G110246 | [NAME] | W9COMN_AGF | [NAME] | 2021-11-23 11:03:15 - GLENN COMYN (Work notes) Questions Asked: 1 - Office 365 2 - SharePoint 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, then create a ticket for LIAM ServiceDesk_guide\O365\SharePoint  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_Teams_Login-issue_G104704 | INC9660213 | W9KNDM_AGF | [NAME] | 2021-11-23 13:23:58 - ELIF KANDEMIR (Work notes) This incident can be closed-The problem is solved with advices of the Project Team.  2021-11-23 10:49:03 - ELIF KANDEMIR (Work notes) Mail sent to project team:  Dear Team,  [NAME] is already migrated to o365 but it is momently impossible to login on Office or precisely Microsoft teams. Could you please assist further?   [NAME] à vous - Kind regards - met vriendelijke groetjes  Elif Kandemir First Line Consultant Allianz Supportdesk  2021-11-23 10:47:15 - ELIF KANDEMIR (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  User can not login on office or Teams Mail sent to Office Project Team. He is already migrated to office 0365.    Extra information of PC and User environment [PHONE] bnl000231
Office365_Support-Questions_G103108 | INC9659212 | W9VKYM_AGF | [NAME] | 2021-11-23 [NAME] notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  User in overflow, no history of mails can be found, informed him to contact [EMAIL]    Extra information of PC and User environment
Office365_Teams_Login-issue_G103239 | INC9659623 | W9VLND_AGF | [NAME] | 2021-11-23 10:33:09 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_MFA_Configuration_G102228 | INC9658831 | W9GIEL_AGF | [NAME] | 2021-11-23 10:22:58 - JANNICK GIELEN (Work notes) Questions Asked: 1 - Office 365 2 - MFA (Multi-Factor-Authentication) 3 - Configuraton  Action :  Configure "Security info" via the office portal (https://portal.office.com). ServiceDesk_guide\O365\MFA  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_Support-Questions_G093048 | INC9653550 | W9RCKR_AGF | [NAME] | 2021-11-23 09:31:52 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  users pst archive files don't work anymore since o365 migration . user will sent the question to [EMAIL]    Extra information of PC and User environment
Office365_Login-issue_NL_G085053 | INC9651445 | W9VLND_AGF | [NAME] | 2021-11-23 09:01:34 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - NL user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in contact O365 support ([EMAIL]). ServiceDesk_guide\O365\O365 General  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_Login-issue_NL_G085053 | INC9650764 | W9VLND_AGF | [NAME] | 2021-11-23 08:51:35 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - NL user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in contact O365 support ([EMAIL]). ServiceDesk_guide\O365\O365 General  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
[NAME] | INC9649193 | W9RCKR_AGF | [NAME] | 2021-11-23 08:36:19 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  activated with user his o365 account  => outlook ok.    Extra information of PC and User environment
Office365_Teams_Login-issue_G072041 | INC9643708 | W9VLND_AGF | [NAME] | 2021-11-23 07:21:07 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_Teams_Login-issue_G154211 | INC9585762 | W9KLMW_AGF | [NAME] | 2021-11-22 15:42:48 - AGATA KLIMOWICZ (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, then create a ticket for LIAM ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  synchronised teams    Extra information of PC and User environment
Office365_Support-Questions_G151417 | INC9584327 | W9VKYM_AGF | [NAME] | 2021-11-22 15:17:45 - BEN VAN KEYMEULEN (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  Not possible to login with Allianz Credentials, informed user to mail [EMAIL]    Extra information of PC and User environment
Office365_Support-Questions_G145652 | INC9582316 | W9RCKR_AGF | [NAME] | 2021-11-22 14:57:48 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  first logon to outlook o365,  lpogin with  mail and after  userid +agf=> mailbox synced now.     Extra information of PC and User environment
Office365_Support-Questions_G131816 | INC9575380 | W9RCKR_AGF | [NAME] | 2021-11-22 13:38:16 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  o365  entry code needed,  word, outlook , etcc ask this code when opening.  activated 065 mailbox with user, also user has access to o365.com  .    can access web teams, but not local teams app, user will sent mail to [EMAIL]  (access to word, excel now also ok)    Extra information of PC and User environment
Office365_Teams_Assistance_G133713 | INC9572988 | W9HDJE_AGF | [NAME] | 2021-11-22 13:38:03 - Kais Hodja (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - General user assistance   Action :  Provide basic assistance to user ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_Support-Questions_G125934 | INC9573660 | W9RCKR_AGF | [NAME] | 2021-11-22 13:00:45 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  user  got mail he is migrated to o365 but outlook still opens 2019 also teams not working .  invited user to mail o365   Extra information of PC and User environment
Office365_Teams_Login-issue_G123942 | INC9566770 | W9HDJE_AGF | A.TEC.BNL.CPI.LIAM.NL | 2021-11-22 12:42:45 - Kais Hodja (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, then create a ticket for LIAM ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment
Office365_Support-Questions_G120510 | [NAME] | W9RCKR_AGF | [NAME] | 2021-11-22 12:09:15 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  user got mail he is migrated to o365, but in avc still 2019 , user wil lsent mail to o365.    Extra information of PC and User environment
Office365_Teams_Login-issue_G120554 | INC9558796 | W9KLMW_AGF | [NAME] | 2021-11-22 12:06:45 - AGATA KLIMOWICZ (Work notes) 000548 Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, then create a ticket for LIAM ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  help to logon    Extra information of PC and User environment
Office365_Teams_Login-issue_G115409 | INC9567112 | W9KNDM_AGF | [NAME] | 2021-11-25 11:11:15 - ELIF KANDEMIR (Work notes) User has been called  The problem is solved.  2021-11-22 15:17:51 - ELIF KANDEMIR (Work notes) Mail sent to [EMAIL]:  Dear Team,  Could you please check why it is impossible to login on Microsoft Teams even if she is already migrated to Office365?   DECHIA VERNAILLEN  [EMAIL]  [EMAIL]   [NAME] à vous - Kind regards - met vriendelijke groetjes  Elif [NAME]  2021-11-22 14:32:14 - DIMITRI KAYE (Work notes) please check with project team  2021-11-22 11:54:56 - ELIF KANDEMIR (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, then create a ticket for LIAM ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  Dear Team,   Could you please give the needed access rights to Dechia for Teams? She is already migrated to office and wants to login.  Thanks  Extra information of PC and User environment bnl5001217 [PHONE]
Office365_Teams_Login-issue_G105653 | INC9563620 | W9KLMW_AGF | [NAME] | 2021-11-22 10:57:41 - AGATA KLIMOWICZ (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, then create a ticket for LIAM ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  provided credentials    Extra information of PC and User environment
Office365_Teams_Login-issue_G103321 | INC9561115 | W9KLMW_AGF | [NAME] | 2021-11-22 10:34:01 - AGATA KLIMOWICZ (Work notes) bnl000458 Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, then create a ticket for LIAM ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  provided correct credentials    Extra information of PC and User environment
Office365_Login-issue_NL_G095715 | INC9557660 | W9VLND_AGF | A.TEC.BNL.CPI.WORKPLACE-MGT.NL | 2021-11-23 13:55:32 - Tarik Bahouh (Work notes) Called user, no response. Second strike.  2021-11-23 13:54:15 - Tarik Bahouh (Work notes) Called user, no response. Second strike.  2021-11-22 10:59:03 - Tarik Bahouh (Work notes) Rimon of Office 365 has contacted [NAME]. User will have to wait for Office 365 to be updated.  2021-11-22 10:06:16 - TOON VAN LONDERSELE (Work notes) Phone user + [PHONE] Can you please check this? I already informed o365 team  2021-11-22 10:00:01 - TOON VAN LONDERSELE (Work notes) 06 589 84 8 32  Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - NL user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in, then create a ticket for LIAM ServiceDesk_guide\O365\O365 General  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment bnl000017
Office365_Login-issue_BE_G093543 | INC9556095 | W9VLND_AGF | [NAME] | 2021-11-22 11:49:34 - TOON VAN LONDERSELE (Work notes) awaiting for response..  2021-11-22 09:36:51 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - BE user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in, then create a ticket for LIAM ServiceDesk_guide\O365\O365 General   User gets the message:  it could be that your user license was very recently assigned to you. Wait 10 minutes and refresh this page. If you still don't see any apps, contact your IT department. They can help you get up and running."    Extra information of PC and User environment
Office365_Support-Questions_G080241 | INC9549229 | W9HRMN_AGF | [NAME] | 2021-11-22 08:20:34 - DAJA HEIRMAN (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  User wants to know what to give in to connect to new applications    Extra information of PC and User environment
Office365_Teams_Login-issue_G071701 | INC9545525 | W9VLND_AGF | [NAME] | 2021-11-22 09:07:56 - SERGE SARKOZI (Work notes) Hi, not for LIAM. All is ok at user side  2021-11-22 07:31:23 - TOON VAN LONDERSELE (Work notes) User gets this message when logging in to office portal:   it could be that your user license was very recently assigned to you. Wait 10 minutes and refresh this page. If you still don't see any apps, contact your IT department. They can help you get up and running."  2021-11-22 07:27:15 - TOON VAN LONDERSELE (Work notes) I was able to login to office.com but there were no apps assigned.  2021-11-22 07:23:29 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, then create a ticket for LIAM ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment