Spreadsheet: andy_zipper__117__Non-Exempt EE Scorecard
Sheet: Sheet1

EMPLOYEE: |  |  |  |  |  |  |  |  | REVIEW PERIOD:
SUPERVISOR:
TECHNICAL SKILLS
Activity |  | Standard |  | HIGHLY EFFECTIVE (4) |  | EFFECTIVE (3) |  | ACCEPTABLE (2) |  | INEFFECTIVE (1) |  | NOT APPLICABLE (0)
COMMUNICATION
Written                          (Spelling, Grammar, Punctuation, Composition) |  | Independently composes correspondence in a timely manner to produce a quality product; changes documents to reflect clear, correct grammatical usage; has exceptional command of the English language
Verbal                     (Telephones, Listening Skills) |  | Communicates articulately and effectively.  Focuses on needs of communicator--is excellent listener.
OFFICE EQUIPMENT
Position Specific:  PC, copier, dictation, fax machine, etc. |  | Has mastery of PC hardware & office equipment.  Provides support to group on software-related problems and/ or questions.  Work product is extraordinary.
Software |  | Has mastery of, or has taken a proactive approach to be trained on web-based administrative tools, such as iBUYit, SAO HR Data Forms, Click Trip, [NAME] and SAP.
ACCOUNTING
Preparation, coding, filing and monitoring of office-related expenses (invoices, expense reports, time sheets and office supplies) |  | Independently prepares, codes and monitors office-related expenditures.  Researches and resolves discrepancies with vendors/ budget items.
Position Specific: Admin II & Higher |  | Track expenditures against budget (monthly).  Reconcile EPSC & Cost Center reports correcting any discrepancies and obtaining credits when necessary (monthly).
ORGANIZATION
Mail (disposition, priority) |  | Prioritizes and determines appropriate disposition of mail without Supervisor's review.  Relieves Supervisor of "junk" mail (if required).
TECHNICAL SKILLS (cont'd)
Activity |  | Standard |  | HIGHLY EFFECTIVE (4) |  | EFFECTIVE (3) |  | ACCEPTABLE (2) |  | INEFFECTIVE (1) |  | NOT APPLICABLE (0)
Files |  | Neat and orderly files are maintained with no backlog.  Documents and information are easily retrieved.  Complies with retention schedule for archiving files.
Travel |  | Maintains detailed travel profile.  Is creative; provides alternate travel arrangements, determines details with little instruction.  Provides complete itinerary (e.g. flight, hotel, appointments).
Special Studies/ Reports |  | Does not miss deadlines--final product is complete and accurate.  Seldom requires "redos" due to own errors.  Demonstrates initiative in information gathering to produce an exemplary product.
TECHNICAL SKILLS SCORE:
BEHAVIORAL SKILLS
Activity |  | Standard |  | HIGHLY EFFECTIVE (4) |  | EFFECTIVE (3) |  | ACCEPTABLE (2) |  | INEFFECTIVE (1) |  | NOT APPLICABLE (0)
Professionalism |  | Exhibits a professional and polished demeanor in performing job duties.  Maintains a high level of confidentiality and trustworthiness.  Consistently presents a positive image in all contacts.
Customer Service Relations (internal and/or external) |  | Highly responsive to customers' needs; directs phone calls to appropriate individuals and/ or departments, staying online to ensure customer reaches correct individual/ department.  [NAME] strong rapport with customer.  Takes complete telephone messages.  Delivers priority telephone messages in a timely manner, following up when necessary.  Pleasant and courteous, makes customer feel vitally important to Enron.
Creativity/ Innovation/ Problem Solving |  | Is highly resourceful and independently seeks out solutions and resolves problems.  Does not wait to be told to "find the answer", but recognizes when a problem should be resolved and initiates action.  Is not content with the standard solution, but will persist and find the best solution and carries process through to finalization.  Able to recognize and suggest opportunities for improvement and innovation.
Flexibility |  | Able to manage multiple priorities effectively.  Can re-prioritize work assignments effectively without [NAME]'s direction resulting in a quality end product.  Responds to pressure in a positive manner.  Is able to adapt to interruptions and continues flow of work assignments in timely and efficient manner. Actively pursues and implements organizationl change regarding policies and other matters.  Is highly responsive to requests from OTC.
BEHAVIORAL SKILLS (cont'd)
Activity |  | Standard |  | HIGHLY EFFECTIVE (4) |  | EFFECTIVE (3) |  | ACCEPTABLE (2) |  | INEFFECTIVE (1) |  | NOT APPLICABLE (0)
Leadership |  | Able to form appropriate support networks across reporting lines.  [NAME] appropriately to feedback.  Inspires excellence in others by motivation and leading a positive example for integrity.  Considered a "go to" person who shares information and assists others.  Values the contributions of others.  Pursues shared goals.
Leadership |  | Able to form appropriate support networks across reporting lines.  [NAME] appropriately to feedback.  Inspires excellence in others by motivation and leading a positive example for integrity.  Considered a "go to" person who shares information and assists others.  Values the contributions of others.  Pursues shared goals.
Teamwork |  | Highly cooperative.  Respects and recognizes the contributions and values of others and other groups.  Deals with issues, not personalities.  Deals openly with people involved.  [NAME] with assigned back-up to ensure smooth flow of business in times of absences.  Informs others when out of office (voice mail, Outlook Out of Office assistant).  Utilizes the expertise of co-workers and relevant groups.  [NAME] trust.
Pursuing Shared Goals |  | Recognizes the common goals of the organization and acts to achieve them.  Performs "above and beyond the call" in supporting others in their work.
Dependability |  | Available when needed to get the job done.  Generates trust.  Extremely resourceful in managing priorities.  Attendance is exemplary.  Punctual.  Sets a positive example to co-workers.
BEHAVIORAL SKILLS SCORE
TECHNICAL SKILLS SCORE:
OVERALL SKILLS SCORE: