Spreadsheet: 3a010f2d-2fc4-4b5d-8d7a-a00e3df0e047
Sheet: Sheet1

LiveHelp Statistics | Unnamed: 1 | Unnamed: 2 | Unnamed: 3 | Unnamed: 4 | Unnamed: 5 | Unnamed: 6 | Unnamed: 7 | Unnamed: 8 | Unnamed: 9 | Unnamed: 10 | Unnamed: 11 | Unnamed: 12 | Unnamed: 13 | Unnamed: 14
Statistics from LivePerson and Webtrends
1Includes abandoned and test chats
2Excludes abandoned and test chats
3Number of requests for assistance when LiveHelp operators unavailable
4"Acts of Help" in state includes actual chats and completed offline surveys
5"Help" includes actual chats and completed offline surveys.
 | 2008
 | 2008-01-01 00:00:00 | 2008-02-01 00:00:00 | 2008-03-05 00:00:00 | 2008-04-05 00:00:00 | 2008-05-05 00:00:00 | 2008-06-05 00:00:00 | 2008-07-01 00:00:00 | 2008-08-05 00:00:00 | 2008-09-05 00:00:00 | 2008-10-01 00:00:00 | 2008-11-01 00:00:00 | 2008-12-05 00:00:00 | Total | Average
Visitors to LawHelp Site |  |  |  |  |  |  |  |  |  |  |  |  | 0
Clicks on the LiveHelp [NAME] |  |  |  |  |  |  |  |  |  |  |  |  | 0
Completed Chats1 |  |  |  |  |  |  |  |  |  |  |  |  | 0
Actual Chats2 |  |  |  |  |  |  |  |  |  |  |  |  | 0
Offline Surveys3 |  |  |  |  |  |  |  |  |  |  |  |  | 0
Total Acts of Help4 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | 2007-01-01 00:00:00 | 2007-02-01 00:00:00 | 2007-03-05 00:00:00 | 2007-04-05 00:00:00 | 2007-05-05 00:00:00 | 2007-06-05 00:00:00 | 2007-07-01 00:00:00 | 2007-08-05 00:00:00 | 2007-09-05 00:00:00 | 2007-10-01 00:00:00 | 2007-11-01 00:00:00 | 2007-12-05 00:00:00 | Total
Clicks That Become Actual Chats (Percent)
Clicks That Become Instances Where Help Is Given (Percent)5
Site Visitors Who Participate in a Chat (Percent)
Site Visitors Who Receive Help (Percent)5
 | 2007-01-01 00:00:00 | 2007-02-01 00:00:00 | 2007-03-05 00:00:00 | 2007-04-05 00:00:00 | 2007-05-05 00:00:00 | 2007-06-05 00:00:00 | 2007-07-01 00:00:00 | 2007-08-05 00:00:00 | 2007-09-05 00:00:00 | 2007-10-01 00:00:00 | 2007-11-01 00:00:00 | 2007-12-05 00:00:00 | Total | Average
Total Chat Time (Minutes) |  |  |  |  |  |  |  |  |  |  |  |  | 0
Total Time Operators Logged (Minutes) |  |  |  |  |  |  |  |  |  |  |  |  | 0
Logged Time That Is Spent Chatting (Percent)
Chats per Thousand Minutes Logged
 | 2007-01-01 00:00:00 | 2007-02-01 00:00:00 | 2007-03-05 00:00:00 | 2007-04-05 00:00:00 | 2007-05-05 00:00:00 | 2007-06-05 00:00:00 | 2007-07-01 00:00:00 | 2007-08-05 00:00:00 | 2007-09-05 00:00:00 | 2007-10-01 00:00:00 | 2007-11-01 00:00:00 | 2007-12-05 00:00:00 | Total | Average
"What is LiveHelp?" Page Views |  |  |  |  |  |  |  |  |  |  |  |  | 0
Total Completed Exit Surveys |  |  |  |  |  |  |  |  |  |  |  |  | 0
 | 2009
 | 2009-01-01 00:00:00 | 2009-02-01 00:00:00 | 2009-03-05 00:00:00 | 2009-04-05 00:00:00 | 2009-05-05 00:00:00 | 2009-06-05 00:00:00 | 2009-07-01 00:00:00 | 2009-08-05 00:00:00 | 2009-09-05 00:00:00 | 2009-10-01 00:00:00 | 2009-11-01 00:00:00 | 2009-12-05 00:00:00 | Total | Average
Visitors to LawHelp Site |  |  |  |  |  |  |  |  |  |  |  |  | 0
Clicks on the LiveHelp [NAME] |  |  |  |  |  |  |  |  |  |  |  |  | 0
Completed Chats1 |  |  |  |  |  |  |  |  |  |  |  |  | 0
Actual Chats2 |  |  |  |  |  |  |  |  |  |  |  |  | 0
Offline Surveys3 |  |  |  |  |  |  |  |  |  |  |  |  | 0
Total Acts of Help4 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | 2008-01-01 00:00:00 | 2008-02-01 00:00:00 | 2008-03-05 00:00:00 | 2008-04-05 00:00:00 | 2008-05-05 00:00:00 | 2008-06-05 00:00:00 | 2008-07-01 00:00:00 | 2008-08-05 00:00:00 | 2008-09-05 00:00:00 | 2008-10-01 00:00:00 | 2008-11-01 00:00:00 | 2008-12-05 00:00:00 | Total
Clicks That Become Actual Chats (Percent)
Clicks That Become Instances Where Help Is Given (Percent)5
Site Visitors Who Participate in a Chat (Percent)
Site Visitors Who Receive Help (Percent)5
 | 2008-01-01 00:00:00 | 2008-02-01 00:00:00 | 2008-03-05 00:00:00 | 2008-04-05 00:00:00 | 2008-05-05 00:00:00 | 2008-06-05 00:00:00 | 2008-07-01 00:00:00 | 2008-08-05 00:00:00 | 2008-09-05 00:00:00 | 2008-10-01 00:00:00 | 2008-11-01 00:00:00 | 2008-12-05 00:00:00 | Total | Average
Total Chat Time (Minutes) |  |  |  |  |  |  |  |  |  |  |  |  | 0
Total Time Operators Logged (Minutes) |  |  |  |  |  |  |  |  |  |  |  |  | 0
Logged Time That Is Spent Chatting (Percent)
Chats Per One Thousand Minutes Logged
 | 2008-01-01 00:00:00 | 2008-02-01 00:00:00 | 2008-03-05 00:00:00 | 2008-04-05 00:00:00 | 2008-05-05 00:00:00 | 2008-06-05 00:00:00 | 2008-07-01 00:00:00 | 2008-08-05 00:00:00 | 2008-09-05 00:00:00 | 2008-10-01 00:00:00 | 2008-11-01 00:00:00 | 2008-12-05 00:00:00 | Total | Average
"What is LiveHelp?" Page Views |  |  |  |  |  |  |  |  |  |  |  |  | 0
Total Completed Exit Surveys |  |  |  |  |  |  |  |  |  |  |  |  | 0
 | 2010
 | 2010-01-01 00:00:00 | 2010-02-01 00:00:00 | 2010-03-05 00:00:00 | 2010-04-05 00:00:00 | 2010-05-05 00:00:00 | 2010-06-05 00:00:00 | 2010-07-01 00:00:00 | 2010-08-05 00:00:00 | 2010-09-05 00:00:00 | 2010-10-01 00:00:00 | 2010-11-01 00:00:00 | 2010-12-05 00:00:00 | Total | Average
Visitors to LawHelp Site |  |  |  |  |  |  |  |  |  |  |  |  | 0
Clicks on the LiveHelp [NAME] |  |  |  |  |  |  |  |  |  |  |  |  | 0
Completed Chats1 |  |  |  |  |  |  |  |  |  |  |  |  | 0
Actual Chats2 |  |  |  |  |  |  |  |  |  |  |  |  | 0
Offline Surveys3 |  |  |  |  |  |  |  |  |  |  |  |  | 0
Total Acts of Help4 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | 2009-01-01 00:00:00 | 2009-02-01 00:00:00 | 2009-03-05 00:00:00 | 2009-04-05 00:00:00 | 2009-05-05 00:00:00 | 2009-06-05 00:00:00 | 2009-07-01 00:00:00 | 2009-08-05 00:00:00 | 2009-09-05 00:00:00 | 2009-10-01 00:00:00 | 2009-11-01 00:00:00 | 2009-12-05 00:00:00 | Total
Clicks That Become Actual Chats (Percent)
Clicks That Become Instances Where Help Is Given (Percent)5
Site Visitors Who Participate in a Chat (Percent)
Site Visitors Who Receive Help (Percent)5
 | 2009-01-01 00:00:00 | 2009-02-01 00:00:00 | 2009-03-05 00:00:00 | 2009-04-05 00:00:00 | 2009-05-05 00:00:00 | 2009-06-05 00:00:00 | 2009-07-01 00:00:00 | 2009-08-05 00:00:00 | 2009-09-05 00:00:00 | 2009-10-01 00:00:00 | 2009-11-01 00:00:00 | 2009-12-05 00:00:00 | Total | Average
Total Chat Time (Minutes) |  |  |  |  |  |  |  |  |  |  |  |  | 0
Total Time Operators Logged (Minutes) |  |  |  |  |  |  |  |  |  |  |  |  | 0
Logged Time That Is Spent Chatting (Percent)
Chats per One Thousand Minutes Logged
 | 2009-01-01 00:00:00 | 2009-02-01 00:00:00 | 2009-03-05 00:00:00 | 2009-04-05 00:00:00 | 2009-05-05 00:00:00 | 2009-06-05 00:00:00 | 2009-07-01 00:00:00 | 2009-08-05 00:00:00 | 2009-09-05 00:00:00 | 2009-10-01 00:00:00 | 2009-11-01 00:00:00 | 2009-12-05 00:00:00 | Total | Average
"What is LiveHelp?" Page Views |  |  |  |  |  |  |  |  |  |  |  |  | 0
Total Completed Exit Surveys |  |  |  |  |  |  |  |  |  |  |  |  | 0