Spreadsheet: 850192d1700574808-count-days-between-latest-and-previous-data-match-sample1
Sheet: Sheet1

SAP Account Id | Channel | Work Order Number | Created By | Appointment Number | Serial Number | Longitude | Latitude | Work Type: Work Type Name |  |  | Travelling Start | Travelling End | Travelling Time (Minutes) | Travel Back Home Time (Minutes) | Machine Description | Machine Brand | Machine Type | Actual Start | Created Date & Time | Actual End | Status | Country | Created Date | Time On Site | [NAME] | [NAME] | Symptom AT | Symptom AT 2 | Fault Lvl 1 | Fault Lvl 2 | Action Code | Case Number | Solution CC | Status | Reason For No Intervention | Month | Created Date (Formatted) | End Date (Formatted) | Arrive Date (Formatted) | [NAME] without time | Customer E2E (Days) | Internal Response Time (wkg hrs) | Effectiveness (Days Since Last Visit) | Expected Result
 | LOCL |  |  | SA-1553 |  |  |  | UK Preventative Maintenance Low |  |  | 06/09/2022, 15:17 | 06/09/2022, 15:18 | 0.12 |  |  |  |  | 06/09/2022, 15:18 | 06/09/2022, 13:35 | 06/09/2022, 15:19 | Completed | United Kingdom | 06/09/2022 | 1 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 9 - Not Machine Fault | 364 - Machine install | 6 - Clear |  |  | Completed
 | NATA |  |  | SA-37822 | 10226497-02i4W00000VVEgvQAH |  |  | UK Repair Medium XX |  |  | 16/06/2023, 12:18 | 16/06/2023, 12:58 | 39.78 |  |  |  |  | 16/06/2023, 12:58 | 16/06/2023, 08:59 | 16/06/2023, 14:39 | Completed | United Kingdom | 16/06/2023 | 101 | Machine Reporting Error | Cup Sensor Issue | Machine Reporting Error | Cup Sensor Issue | 5 - Hot Water System | 216 - B2C Grinder | 1 - No Fault Found | 00163781 |  | Completed
 | FMSN |  |  | SA-10365 | 10237413 |  |  | UK Repair High XX |  |  | 09/11/2022, 12:07 | 09/11/2022, 12:45 | 37.93 |  |  |  |  | 09/11/2022, 12:45 | 09/11/2022, 10:09 | 09/11/2022, 13:14 | Completed | United Kingdom | 09/11/2022 | 28 | Water/Steam Failure | Machine Leaking | Water/Steam Failure | Machine Leaking | 5 - Hot Water System | 204 - Inlet hose | 4 - Adjust | 00132003 |  | Completed
 | FMSN |  |  | SA-36975 | 10237413 |  |  | UK Repair Medium |  |  | 12/06/2023, 08:45 | 12/06/2023, 09:32 | 46.55 |  |  |  |  | 12/06/2023, 09:32 | 09/06/2023, 11:08 | 12/06/2023, 09:47 | Completed | United Kingdom | 09/06/2023 | 15 | Quality Of The Dispensing | Absent Dose | Quality Of The Dispensing | Absent Dose | 9 - Not Machine Fault | 357 - No access to site | 1 - No Fault Found | 00162824 |  | Completed
 | FMSN |  |  | SA-48016 | 10237413 |  |  | UK Repair High |  |  | 01/09/2023, 14:10 | 01/09/2023, 14:35 | 25.58 |  |  |  |  | 01/09/2023, 14:35 | 31/08/2023, 14:33 | 01/09/2023, 15:16 | Completed | United Kingdom | 31/08/2023 | 40 | Water/Steam Failure | Machine Leaking | Water/Steam Failure | Machine Leaking | 5 - Hot Water System | 215 - B2C Whipper Motor | 4 - Adjust | 00174820 |  | Completed |  |  |  |  |  |  |  |  |  | 83 days
 | FMSN |  |  | SA-49071 | 10237413 |  |  | UK Repair Medium |  |  | 11/09/2023, 13:03 | 11/09/2023, 13:36 | 32.6 |  |  |  |  | 11/09/2023, 13:36 | 08/09/2023, 12:01 | 11/09/2023, 14:33 | Completed | United Kingdom | 08/09/2023 | 57 | Machine Reporting Error | Error Message On Display | Machine Reporting Error | Error Message On Display | 2 - Product Handling | 74 - Cup delivery light pipe | 4 - Adjust | 00176086 |  | Completed |  |  |  |  |  |  |  |  |  | 8 days
 | FMSN |  |  | SA-42064 | 10237416 |  |  | UK Repair Medium |  |  | 19/07/2023, 09:21 | 19/07/2023, 09:48 | 27.42 |  |  |  |  | 19/07/2023, 09:48 | [NAME], 09:09 | 19/07/2023, 09:50 | Completed | United Kingdom | 18/07/2023 | 1 | Mechanical Fault | Dispensing Accessories | Mechanical Fault | Dispensing Accessories | 9 - Not Machine Fault | 372 - Component out of place | 3 - Replace | 00168232 |  | Completed
 | FMSN |  |  | SA-2697 | 10237417-02i4W00000VUmseQAD |  |  | UK Client Care Medium |  |  | 16/09/2022, 08:58 | 16/09/2022, 09:51 | 53.2 |  |  |  |  | 16/09/2022, 09:51 | 14/09/2022, 15:36 | 16/09/2022, 10:59 | Completed | United Kingdom | 14/09/2022 | 68 | Mechanical Fault | Dispensing Accessories | Mechanical Fault | Dispensing Accessories | 2 - Product Handling | 61 - B2C Dispense Arm | 2 - Repair | 00125728 |  | Completed
 | FMSN |  |  | SA-18369 | 10237418 |  |  | UK Repair Medium XX |  |  | 30/01/2023, 13:01 | 30/01/2023, 13:01 | 0.15 |  |  |  |  | 30/01/2023, 13:01 | 11/01/2023, 14:45 | 30/01/2023, 14:29 | Completed | United Kingdom | 11/01/2023 | 88 | Quality Of The Dispensing | Dose More/Less Than Standard | Quality Of The Dispensing | Dose More/Less Than Standard | 9 - Not Machine Fault | 370 - Programming | 7 - Pro/reprogramme | 00141292 |  | Completed
 | FMSN |  |  | SA-25822 | 10237418 |  |  | UK Repair Medium |  |  | 07/03/2023, 16:48 | 07/03/2023, 16:48 | 0.1 |  |  |  |  | 07/03/2023, 16:48 | 07/03/2023, 16:36 | 07/03/2023, 20:48 | Completed | United Kingdom | 07/03/2023 | 239 | Machine Reporting Error | Display Message | Other Faults | [NAME] | 3 - Control System | 128 - Software | 7 - Pro/reprogramme | 00150017 |  | Completed
 | FMSN |  |  | SA-30073 | 10237418 |  |  | UK Repair Medium |  |  | 14/04/2023, 09:28 | 14/04/2023, 11:03 | 94.57 |  |  |  |  | 14/04/2023, 11:03 | 12/04/2023, 15:20 | 14/04/2023, 18:05 | Completed | United Kingdom | 12/04/2023 | 422 | Water/Steam Failure | Machine Leaking | Water/Steam Failure | Machine Leaking | 9 - Not Machine Fault | 376 - Operator Cleared | 6 - Clear | 00154965 |  | Completed |  |  |  |  |  |  |  |  |  | 36 days
 | FMSN |  |  | SA-30837 | 10237418 |  |  | UK Repair Medium |  |  | 26/04/2023, 14:55 | 26/04/2023, 15:18 | 22.6 |  |  |  |  | 26/04/2023, 15:18 | 19/04/2023, 16:39 | 26/04/2023, 16:51 | Completed | United Kingdom | 19/04/2023 | 93 | Water/Steam Failure | Machine Leaking | Water/Steam Failure | Machine Leaking | 6 - Cabinet/Door Fit | 284 - Cup Stand assy | 4 - Adjust | 00155940 |  | Completed |  |  |  |  |  |  |  |  |  | 7 days
 | FMSN |  |  | SA-46229 | 10237419 |  |  | UK Repair High |  |  | 21/08/2023, 08:47 | 21/08/2023, 12:52 | 244.97 |  |  |  |  | 21/08/2023, 12:52 | 17/08/2023, 11:51 | 21/08/2023, 12:58 | Completed | United Kingdom | 17/08/2023 | 5 | Water/Steam Failure | Machine Leaking | Water/Steam Failure | Machine Leaking | 5 - Hot Water System | 194 - Heater element | 10 - Top up (Parts ordered) | 00172801 |  | Completed
 | FMSN |  |  | SA-46588 | 10237419 |  |  | Uk Revisit High |  |  | 07/09/2023, 09:48 | 07/09/2023, 09:48 | 0.08 |  |  |  |  | 07/09/2023, 09:48 | 21/08/2023, 12:56 | 07/09/2023, 09:49 | Completed | United Kingdom | 21/08/2023 | 0 | Water/Steam Failure | Machine Leaking | Water/Steam Failure | Machine Leaking | 5 - Hot Water System | 194 - Heater element | 3 - Replace | 00172801 |  | Completed
 | FMSN |  |  | SA-18366 | 10237421 |  |  | UK Repair Medium XX |  |  | 30/01/2023, 10:19 | 30/01/2023, 11:38 | 79.2 |  |  |  |  | 30/01/2023, 11:38 | 11/01/2023, 14:43 | 30/01/2023, 13:00 | Completed | United Kingdom | 11/01/2023 | 81 | Quality Of The Dispensing | Dose More/Less Than Standard | Quality Of The Dispensing | Dose More/Less Than Standard | 9 - Not Machine Fault | 370 - Programming | 7 - Pro/reprogramme | 00141289 |  | Completed
 | FMSN |  |  | SA-22394 | 10237421 |  |  | UK Repair Medium XX |  |  | 23/02/2023, 10:20 | 23/02/2023, 10:53 | 32.8 |  |  |  |  | 23/02/2023, 10:53 | 09/02/2023, 14:52 | 23/02/2023, 12:25 | Completed | United Kingdom | 09/02/2023 | 91 | Quality Of The Dispensing | Dose More/Less Than Standard | Quality Of The Dispensing | Dose More/Less Than Standard | 3 - Control System | 128 - Software | 10 - Top up (Parts ordered) | 00146159 |  | Completed
 | FMSN |  |  | SA-24186 | 10237421 |  |  | UK Revisit Medium XX |  |  | 07/03/2023, 10:03 | 07/03/2023, 10:35 | 31.5 |  |  |  |  | 07/03/2023, 10:35 | 23/02/2023, 12:23 | 07/03/2023, 10:57 | Completed | United Kingdom | 23/02/2023 | 22 |  |  | Quality Of The Dispensing | Prod: Powder Not Dispensed | 3 - Control System | 128 - Software | 7 - Pro/reprogramme | 00146159 |  | Completed |  |  |  |  |  |  |  |  |  | 14 days
 | FMSN |  |  | SA-27761 | 10237421 |  |  | UK Repair Medium |  |  | 22/03/2023, 12:25 | 22/03/2023, 12:25 | 0.12 |  |  |  |  | 22/03/2023, 12:25 | 22/03/2023, 11:40 | 22/03/2023, 13:10 | Completed | United Kingdom | 22/03/2023 | 45 | Blocking Fault-Machine Standstill | [NAME] | Blocking Fault-Machine Standstill | [NAME] | 5 - Hot Water System | 215 - B2C Whipper Motor | 2 - Repair | 00152307 |  | Completed |  |  |  |  |  |  |  |  |  | 27 days
 | FMSN |  |  | SA-18364 | 10237422 |  |  | UK Repair Medium XX |  |  | 30/01/2023, 14:30 | 30/01/2023, 14:30 | 0.13 |  |  |  |  | 30/01/2023, 14:30 | 11/01/2023, 14:42 | 30/01/2023, 14:38 | Completed | United Kingdom | 11/01/2023 | 8 | Quality Of The Dispensing | Dose More/Less Than Standard | Quality Of The Dispensing | Dose More/Less Than Standard | 9 - Not Machine Fault | 370 - Programming | 7 - Pro/reprogramme | 00141288 |  | Completed
 | FMSN |  |  | SA-22397 | 10237422 |  |  | UK Repair Medium XX |  |  | 23/02/2023, 08:11 | 23/02/2023, 09:17 | 65.75 |  |  |  |  | 23/02/2023, 09:17 | 09/02/2023, 14:55 | 23/02/2023, 10:18 | Completed | United Kingdom | 09/02/2023 | 61 | Water/Steam Failure | Machine Leaking | Water/Steam Failure | Machine Leaking | 5 - Hot Water System | 219 - B2C Cannisters | 2 - Repair | 00146161 |  | Completed
 | FMSN |  |  | SA-25826 | 10237422 |  |  | UK Repair Medium |  |  | 07/03/2023, 20:48 | 07/03/2023, 20:48 | 0.08 |  |  |  |  | 07/03/2023, 20:48 | 07/03/2023, 16:38 | 07/03/2023, 20:49 | Completed | United Kingdom | 07/03/2023 | 1 | Telemetry | Sw Update Anomaly | Telemetry | Sw Update Anomaly | 3 - Control System | 128 - Software | 7 - Pro/reprogramme | 00150020 |  | Completed
 | FMSN |  |  | SA-27764 | 10237422 |  |  | UK Repair Medium |  |  | 22/03/2023, 11:49 | 22/03/2023, 11:49 | 0.1 |  |  |  |  | 22/03/2023, 11:49 | 22/03/2023, 11:48 | 22/03/2023, 12:22 | Completed | United Kingdom | 22/03/2023 | 33 |  |  | Water/Steam Failure | Machine Leaking | 5 - Hot Water System | 215 - B2C Whipper Motor | 2 - Repair | 00151953 |  | Completed
 | FMSN |  |  | SA-1175 | 10237426 |  |  | UK Repair Medium XX |  |  | 05/09/2022, 11:07 | 05/09/2022, 11:38 | 30.9 |  |  |  |  | 05/09/2022, 11:38 | 02/09/2022, 14:43 | 05/09/2022, 12:56 | Completed | United Kingdom | 02/09/2022 | 77 | Water/Steam Failure | Water Tank Empty | Mechanical Fault | Cup Splitter Issue | 2 - Product Handling | 63 - Splitter & Scrolls | 4 - Adjust | 00124510 |  | Completed
 | FMSN |  |  | SA-19095 | 10237427 |  |  | UK Client Care Low |  |  | 17/01/2023, 14:24 | 17/01/2023, 14:25 | 0.97 |  |  |  |  | 17/01/2023, 14:25 | 17/01/2023, 14:13 | 17/01/2023, 14:48 | Completed | United Kingdom | 17/01/2023 | 23 | Other Faults | [NAME] | Other Faults | [NAME] | 9 - Not Machine Fault | 351 - Water/scale filter | 3 - Replace |  |  | Completed
 | FMSN |  |  | SA-22515 | 10237427 |  |  | UK Repair Medium XX |  |  | 10/02/2023, 12:56 | 10/02/2023, 13:16 | 20.72 |  |  |  |  | 10/02/2023, 13:16 | 10/02/2023, 12:23 | 10/02/2023, 14:12 | Completed | United Kingdom | 10/02/2023 | 55 | Quality Of The Dispensing | Dose More/Less Than Standard | Quality Of The Dispensing | Dose More/Less Than Standard | 9 - Not Machine Fault | 336 - Drink/product type | 4 - Adjust | 00146305 |  | Completed
 | FMSN |  |  | SA-2506 | 10237428 |  |  | UK Repair Medium XX |  |  | 14/09/2022, 08:14 | 14/09/2022, 09:33 | 79.62 |  |  |  |  | 14/09/2022, 09:33 | 13/09/2022, 13:34 | 14/09/2022, 12:16 | Completed | United Kingdom | 13/09/2022 | 163 | Mechanical Fault | Dispensing Accessories | Mechanical Fault | Dispensing Accessories | 2 - Product Handling | 61 - B2C Dispense Arm | 3 - Replace | 00125552 |  | Completed
 | LOCL |  |  | SA-10915 | 10237431 |  |  | UK Client Care Medium |  |  | 16/11/2022, 09:12 | 16/11/2022, 11:37 | 144.22 |  |  |  |  | 16/11/2022, 11:37 | 14/11/2022, 10:16 | 16/11/2022, 13:23 | Completed | United Kingdom | 14/11/2022 | 106 | Mechanical Fault | Dispensing Accessories | Mechanical Fault | Dispensing Accessories | 5 - Hot Water System | 216 - B2C Grinder | 2 - Repair | 00132669 |  | Completed
 | LOCL |  |  | SA-36309 | 10237431 |  |  | UK Repair Medium |  |  | 06/06/2023, 13:14 | 06/06/2023, 13:14 | 0.07 |  |  |  |  | 06/06/2023, 13:14 | 05/06/2023, 13:21 | 06/06/2023, 13:40 | Completed | United Kingdom | 05/06/2023 | 26 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 5 - Hot Water System | 212 - Nozzle/cobra jet | 5 - Clean | 00162017 |  | Completed
 | FOLC |  |  | SA-4122 | 10237435 |  |  | UK Client Care Low |  |  | 26/09/2022, 12:47 | 26/09/2022, 13:05 | 17.98 |  |  |  |  | 26/09/2022, 13:05 | 26/09/2022, 12:45 | 26/09/2022, 14:12 | Completed | United Kingdom | 26/09/2022 | 67 | Other Faults | [NAME] | Other Faults | [NAME] | 9 - Not Machine Fault | 371 - Cleanliness | 1 - No Fault Found |  |  | Completed
 | LOCL |  |  | SA-27714 | 10237440 |  |  | UK Repair Medium |  |  | 23/03/2023, 14:57 | 23/03/2023, 14:57 | 0.08 |  |  |  |  | 23/03/2023, 14:57 | 22/03/2023, 10:39 | 23/03/2023, 14:57 | Completed | United Kingdom | 22/03/2023 | 0 | Mechanical Fault | Cup Stand Issue | Mechanical Fault | Cup Stand Issue | 2 - Product Handling | 61 - B2C Dispense Arm | 2 - Repair | 00152275 |  | Completed
 | LOCL |  |  | SA-40077 | 10237440 |  |  | UK Repair Medium |  |  | 04/07/2023, 14:58 | 04/07/2023, 14:58 | 0.08 |  |  |  |  | 04/07/2023, 14:58 | 03/07/2023, 10:41 | 04/07/2023, 14:59 | Completed | United Kingdom | 03/07/2023 | 0 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 2 - Product Handling | 61 - B2C Dispense Arm | 2 - Repair | 00166064 |  | Completed
 | LOCL |  |  | SA-40371 | 10237440 |  |  | UK Preventative Maintenance Low |  |  | 04/07/2023, 15:20 | 04/07/2023, 15:20 | 0.1 |  |  |  |  | 04/07/2023, 15:20 | 04/07/2023, 14:21 | 04/07/2023, 15:22 | Completed | United Kingdom | 04/07/2023 | 2 | Other Faults | [NAME] | Other Faults | [NAME] | 9 - Not Machine Fault | 351 - Water/scale filter | 3 - Replace |  |  | Completed
 | LOCL |  |  | SA-4605 | 10237443 |  |  | UK Repair Medium XX |  |  | 05/10/2022, 12:33 | 05/10/2022, 12:51 | 18.57 |  |  |  |  | 05/10/2022, 12:51 | 29/09/2022, 09:06 | 05/10/2022, 13:52 | Completed | United Kingdom | 29/09/2022 | 60 | Mechanical Fault | Spiral Problem | Mechanical Fault | Spiral Problem | 9 - Not Machine Fault | 368 - Parts Ordered (9) | 10 - Top up (Parts ordered) | 00127258 |  | Completed
 | LOCL |  |  | SA-5380 | 10237443 |  |  | UK Revisit Medium XX |  |  | 13/10/2022, 10:28 | 13/10/2022, 11:26 | 57.93 |  |  |  |  | 13/10/2022, 11:26 | 05/10/2022, 13:50 | 13/10/2022, 12:51 | Completed | United Kingdom | 05/10/2022 | 84 |  |  | Blocking Fault-Machine Standstill | Not Dispensing | 5 - Hot Water System | 239 - Water pump | 3 - Replace | 00127258 |  | Completed
 | LOCL |  |  | SA-18726 | 10237446 |  |  | UK Client Care Medium |  |  | 19/01/2023, 14:13 | 19/01/2023, 14:13 | 0.1 |  |  |  |  | 19/01/2023, 14:13 | 13/01/2023, 15:33 | 19/01/2023, 15:55 | Completed | United Kingdom | 13/01/2023 | 102 | Other Faults | [NAME] | Other Faults | [NAME] | 2 - Product Handling | 61 - B2C Dispense Arm | 2 - Repair | 00141696 |  | Completed
 | LOCL |  |  | SA-40373 | 10237446 |  |  | UK Preventative Maintenance Low |  |  | 04/07/2023, 15:24 | 04/07/2023, 15:24 | 0.1 |  |  |  |  | 04/07/2023, 15:24 | 04/07/2023, 14:22 | 04/07/2023, 15:25 | Completed | United Kingdom | 04/07/2023 | 0 | Other Faults | [NAME] | Other Faults | [NAME] | 9 - Not Machine Fault | 351 - Water/scale filter | 3 - Replace |  |  | Completed
 | LOCL |  |  | SA-4272 | 10237450 |  |  | UK Repair Medium XX |  |  | 04/10/2022, 15:51 | 04/10/2022, 15:51 | 0.1 |  |  |  |  | 04/10/2022, 15:51 | 27/09/2022, 10:45 | 04/10/2022, 15:52 | Completed | United Kingdom | 27/09/2022 | 0 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 2 - Product Handling | 61 - B2C Dispense Arm | 10 - Top up (Parts ordered) | 00126994 |  | Completed
 | LOCL |  |  | [NAME] | 10237450 |  |  | UK Preventative Maintenance Low |  |  | 25/10/2022, 14:02 | 25/10/2022, 14:02 | 0.08 |  |  |  |  | 25/10/2022, 14:02 | 18/10/2022, 16:06 | 25/10/2022, 14:04 | Completed | United Kingdom | 18/10/2022 | 1 | Other Faults | [NAME] | Other Faults | [NAME] | 7 - Cold Water and Refrigeration | 307 - Aquatec pump | 3 - Replace |  |  | Completed
 | LOCL |  |  | SA-10454 | 10237450 |  |  | UK Repair High XX |  |  | 10/11/2022, 16:20 | 10/11/2022, 16:20 | 0.07 |  |  |  |  | 10/11/2022, 16:20 | 09/11/2022, 14:07 | 10/11/2022, 16:21 | Completed | United Kingdom | 09/11/2022 | 0 | Water/Steam Failure | Machine Leaking | Water/Steam Failure | Machine Leaking | 5 - Hot Water System | 205 - Inlet valve | 2 - Repair | 00132113 |  | Completed
 | LOCL |  |  | SA-31769 | 10237450 |  |  | UK Repair Medium |  |  | 05/05/2023, 15:21 | 05/05/2023, 15:21 | 0.1 |  |  |  |  | 05/05/2023, 15:21 | 26/04/2023, 16:08 | 05/05/2023, 15:22 | Completed | United Kingdom | 26/04/2023 | 0 | Blocking Fault-Machine Standstill | Grinder Not Working | Blocking Fault-Machine Standstill | Grinder Not Working | 5 - Hot Water System | 198 - B2C Brewer | 10 - Top up (Parts ordered) | 00157025 |  | Completed
 | LOCL |  |  | SA-32934 | 10237450 |  |  | UK Repair Medium |  |  | 12/05/2023, 16:23 | 12/05/2023, 16:23 | 0.08 |  |  |  |  | 12/05/2023, 16:23 | 05/05/2023, 13:42 | 12/05/2023, 16:23 | Completed | United Kingdom | 05/05/2023 | 0 | Mechanical Fault | [NAME] | Mechanical Fault | [NAME] | 5 - Hot Water System | 199 - B2C Valve block | 10 - Top up (Parts ordered) | 00158231 |  | Completed
 | LOCL |  |  | SA-34239 | 10237450 |  |  | UK Preventative Maintenance Low |  |  | 02/06/2023, 16:06 | 02/06/2023, 16:06 | 0.1 |  |  |  |  | 02/06/2023, 16:06 | 17/05/2023, 12:44 | 02/06/2023, 16:07 | Completed | United Kingdom | 17/05/2023 | 0 | Other Faults | [NAME] | Other Faults | [NAME] | 5 - Hot Water System | 199 - B2C Valve block | 2 - Repair |  |  | Completed
 | LOCL |  |  | SA-36161 | 10237450 |  |  | UK Repair Medium |  |  | 09/06/2023, 16:04 | 09/06/2023, 16:04 | 0.08 |  |  |  |  | 09/06/2023, 16:04 | 02/06/2023, 16:03 | 09/06/2023, 16:05 | Completed | United Kingdom | 02/06/2023 | 1 | Mechanical Fault | [NAME] | Mechanical Fault | [NAME] | 5 - Hot Water System | 199 - B2C Valve block | 3 - Replace | 00161856 |  | Completed
 | LOCL |  |  | SA-42897 | 10237450 |  |  | UK Repair High |  |  | 26/07/2023, 15:20 | 26/07/2023, 15:40 | 59.6 | 40 |  |  |  | 26/07/2023, 15:40 | 24/07/2023, 16:43 | 26/07/2023, 15:41 | Completed | United Kingdom | 24/07/2023 | 1 | Water/Steam Failure | Machine Leaking | Water/Steam Failure | Machine Leaking | 5 - Hot Water System | 198 - B2C Brewer | 2 - Repair | 00169139 |  | Completed
 | FOLC |  |  | SA-1114 | 10237456 |  |  | UK Client Care Medium |  |  | 05/09/2022, 04:16 | 05/09/2022, 07:45 | 209.68 |  |  |  |  | 05/09/2022, 07:45 | 02/09/2022, 11:34 | 05/09/2022, 08:28 | Completed | United Kingdom | 02/09/2022 | 42 | Mechanical Fault | Cups Jamming | Mechanical Fault | Cups Jamming | 5 - Hot Water System | 217 - B2C Doser | 4 - Adjust | 00124467 |  | Completed
 | FOLC |  |  | SA-19571 | 10237456 |  |  | UK Repair Medium XX |  |  | 20/01/2023, 10:06 | 20/01/2023, 10:43 | 36.78 |  |  |  |  | 20/01/2023, 10:43 | 20/01/2023, 10:05 | 20/01/2023, 12:28 | Completed | United Kingdom | 20/01/2023 | 104 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 5 - Hot Water System | 215 - B2C Whipper Motor | 3 - Replace | 00142642 |  | Completed
 | FOLC |  |  | SA-21573 | 10237456 |  |  | UK Repair Medium XX |  |  | 03/02/2023, 15:32 | 03/02/2023, 15:32 | 0.13 |  |  |  |  | 03/02/2023, 15:32 | 03/02/2023, 13:13 | 03/02/2023, 15:35 | Completed | United Kingdom | 03/02/2023 | 2 | Payment System | Cashless | Payment System | Cashless | 1 - Payment System | 32 - Other | 8 - Upgrade | 00145098 |  | Completed
 | FOLC |  |  | SA-30951 | 10237456 |  |  | UK Preventative Maintenance Low |  |  | 20/04/2023, 10:22 | 20/04/2023, 11:29 | 67 |  |  |  |  | 20/04/2023, 11:29 | 20/04/2023, 12:18 | 20/04/2023, 13:54 | Completed | United Kingdom | 20/04/2023 | 95 | Quality Of The Dispensing | [NAME] | Quality Of The Dispensing | [NAME] | 9 - Not Machine Fault | 368 - Parts Ordered (9) | 10 - Top up (Parts ordered) |  |  | Completed
 | FOLC |  |  | SA-30999 | 10237456 |  |  | DE Preventative Maintenance Low |  |  | 21/04/2023, 09:10 | 21/04/2023, 10:39 | 89.43 |  |  |  |  | 21/04/2023, 10:39 | 20/04/2023, 13:53 | 21/04/2023, 11:16 | Completed | United Kingdom | 20/04/2023 | 37 | Quality Of The Dispensing | [NAME] | Quality Of The Dispensing | [NAME] | 5 - Hot Water System | 199 - B2C Valve block | 2 - Repair |  |  | Completed
 | FOLC |  |  | SA-50247 | 10237456 |  |  | UK Client Care Low |  |  | 18/09/2023, 10:00 | 18/09/2023, 11:49 | 109 |  |  |  |  | 18/09/2023, 11:49 | 18/09/2023, 13:07 | 18/09/2023, 13:35 | Completed | United Kingdom | 18/09/2023 | 2 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 5 - Hot Water System | 215 - B2C Whipper Motor | 10 - Top up (Parts ordered) | 00177512 |  | Completed
 | FOLC |  |  | SA-50331 | 10237456 |  |  | UK Repair Low XX |  |  | 27/09/2023, 11:21 | 27/09/2023, 11:44 | 23 |  |  |  |  | 27/09/2023, 11:44 | 18/09/2023, 20:11 | 27/09/2023, 12:56 | Completed | United Kingdom | 18/09/2023 | 10 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 9 - Not Machine Fault | 371 - Cleanliness | 5 - Clean | 00177512 |  | Completed
 | FOLC |  |  | SA-51675 | 10237456 |  |  | UK Revisit Low XX |  |  | 05/10/2023, 08:26 | 05/10/2023, 11:38 | 192.07 |  |  |  |  | 05/10/2023, 11:38 | 27/09/2023, 21:18 | 05/10/2023, 11:39 | Completed | United Kingdom | 27/09/2023 | 0 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 5 - Hot Water System | 215 - B2C Whipper Motor | 2 - Repair | 00177512 |  | Completed
 | FMSN |  |  | SA-5314 | 10238061 |  |  | UK Repair Medium XX |  |  | 07/10/2022, 10:13 | 07/10/2022, 11:02 | 49.2 |  |  |  |  | 07/10/2022, 11:02 | 05/10/2022, 10:32 | 07/10/2022, 11:04 | Completed | United Kingdom | 05/10/2022 | 1 | Mechanical Fault | Cups Jamming | Mechanical Fault | Cups Jamming | 9 - Not Machine Fault | 344 - Cup jam | 1 - No Fault Found | 00127831 |  | Completed
 | FMSN |  |  | SA-7356 | 10238061 |  |  | UK Client Care Low |  |  | 19/10/2022, 14:19 | 19/10/2022, 14:19 | 0.1 |  |  |  |  | 19/10/2022, 14:19 | 19/10/2022, 14:17 | 19/10/2022, 14:25 | Completed | United Kingdom | 19/10/2022 | 6 | Mechanical Fault | Cups Jamming | Mechanical Fault | Cups Jamming | 2 - Product Handling | 63 - Splitter & Scrolls | 4 - Adjust |  |  | Completed
 | FMSN |  |  | SA-17598 | 10238061 |  |  | UK Repair Medium XX |  |  | 09/01/2023, 11:01 | 09/01/2023, 12:27 | 85.68 |  |  |  |  | 09/01/2023, 12:27 | 05/01/2023, 16:25 | 09/01/2023, 13:53 | Completed | United Kingdom | 05/01/2023 | 86 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 9 - Not Machine Fault | 356 - Machine not on site | 1 - No Fault Found | 00140368 |  | Completed
 | FMSN |  |  | SA-19115 | 10238061 |  |  | UK Client Care Low |  |  | 17/01/2023, 15:00 | 17/01/2023, 15:00 | 0.12 |  |  |  |  | 17/01/2023, 15:00 | 17/01/2023, 14:59 | 17/01/2023, 15:01 | Completed | United Kingdom | 17/01/2023 | 1 | Other Faults | [NAME] | Other Faults | [NAME] | 9 - Not Machine Fault | 351 - Water/scale filter | 3 - Replace |  |  | Completed
 | FMSN |  |  | SA-19097 | 10238063 |  |  | UK Client Care Low |  |  | 17/01/2023, 14:21 | 17/01/2023, 14:22 | 0.27 |  |  |  |  | 17/01/2023, 14:22 | 17/01/2023, 14:17 | 17/01/2023, 14:23 | Completed | United Kingdom | 17/01/2023 | 1 | Other Faults | [NAME] | Other Faults | [NAME] | 9 - Not Machine Fault | 351 - Water/scale filter | 3 - Replace |  |  | Completed
 | FMSN |  |  | SA-35620 | 10238063 |  |  | UK Repair Medium |  |  | 31/05/2023, 14:27 | 31/05/2023, 14:55 | 27.47 |  |  |  |  | 31/05/2023, 14:55 | 30/05/2023, 15:11 | 31/05/2023, 15:49 | Completed | United Kingdom | 30/05/2023 | 53 | Quality Of The Dispensing | Taint | Quality Of The Dispensing | Taint | 5 - Hot Water System | 219 - B2C Cannisters | 4 - Adjust | 00161240 |  | Completed
 | FMSN |  |  | SA-10369 | 10238064 |  |  | UK Repair High XX |  |  | 09/11/2022, 13:14 | 09/11/2022, 13:18 | 4.23 |  |  |  |  | 09/11/2022, 13:18 | 09/11/2022, 10:14 | 09/11/2022, 13:21 | Completed | United Kingdom | 09/11/2022 | 3 | Water/Steam Failure | Machine Leaking | Water/Steam Failure | Machine Leaking | 5 - Hot Water System | 204 - Inlet hose | 4 - Adjust | 00132006 |  | Completed
 | FMSN |  |  | SA-56053 | 10238064 |  |  | UK Repair High XX |  |  | 30/10/2023, 11:42 | 30/10/2023, 12:20 | 37.32 |  |  |  |  | 30/10/2023, 12:20 | 30/10/2023, 09:24 | 30/10/2023, 13:08 | Completed | United Kingdom | 30/10/2023 | 48 | Water/Steam Failure | Machine Leaking | Water/Steam Failure | Machine Leaking | 9 - Not Machine Fault | 374 - Product loading | 2 - Repair | 00184069 |  | Completed
 | FMSN |  |  | SA-12659 | 10238067 |  |  | UK Repair High XX |  |  | 24/11/2022, 13:59 | 24/11/2022, 14:30 | 30.28 |  |  |  |  | 24/11/2022, 14:30 | 24/11/2022, 12:42 | 24/11/2022, 15:01 | Completed | United Kingdom | 24/11/2022 | 31 | Water/Steam Failure | Machine Leaking | Water/Steam Failure | Machine Leaking | 5 - Hot Water System | 200 - Bucket | 1 - No Fault Found | 00134609 |  | Completed
 | FMSN |  |  | SA-15613 | 10238067 |  |  | UK Repair Medium XX |  |  | 16/12/2022, 09:36 | [NAME], 10:13 | 36.85 |  |  |  |  | [NAME], 10:13 | 15/12/2022, 11:29 | 16/12/2022, 10:50 | Completed | United Kingdom | 15/12/2022 | 37 | Mechanical Fault | Cup Splitter Issue | Mechanical Fault | Cup Splitter Issue | 9 - Not Machine Fault | 344 - Cup jam | 6 - Clear | 00137900 |  | Completed
 | FMSN |  |  | SA-26785 | 10238067 |  |  | UK Repair Medium |  |  | 15/03/2023, 14:01 | 15/03/2023, 14:56 | 55.52 |  |  |  |  | 15/03/2023, 14:56 | 15/03/2023, 10:35 | 15/03/2023, 16:09 | Completed | United Kingdom | 15/03/2023 | 72 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 9 - Not Machine Fault | 372 - Component out of place | 6 - Clear | 00151189 |  | Completed
 | FMSN |  |  | SA-32285 | 10238067 |  |  | UK Repair Medium |  |  | 03/05/2023, 07:34 | 03/05/2023, 08:26 | 52.28 |  |  |  |  | 03/05/2023, 08:26 | 02/05/2023, 14:38 | 03/05/2023, 09:27 | Completed | United Kingdom | 02/05/2023 | 60 | Mechanical Fault | Tray Issue | Mechanical Fault | Tray Issue | 9 - Not Machine Fault | 372 - Component out of place | 6 - Clear | 00157566 |  | Completed
 | FMSN |  |  | SA-43758 | 10238067 |  |  | UK Repair Medium |  |  | 31/07/2023, 15:22 | 31/07/2023, 15:38 | 16.1 |  |  |  |  | 31/07/2023, 15:38 | 31/07/2023, 09:55 | 31/07/2023, 16:14 | Completed | United Kingdom | 31/07/2023 | 35 | Other Faults | [NAME] | Other Faults | [NAME] | 9 - Not Machine Fault | 349 - No mains power | 6 - Clear | 00170045 |  | Completed
 | FMSN |  |  | SA-15614 | 10238068 |  |  | UK Repair Medium XX |  |  | 16/12/2022, 10:51 | 16/12/2022, 10:51 | 0.12 |  |  |  |  | 16/12/2022, 10:51 | 15/12/2022, 11:34 | [NAME], 11:43 | Completed | United Kingdom | 15/12/2022 | 52 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 9 - Not Machine Fault | 373 - Product availability | 6 - Clear | 00137901 |  | Completed
 | FMSN |  |  | SA-24418 | 10238068 |  |  | UK Preventative Maintenance Medium |  |  | 27/02/2023, 11:36 | 27/02/2023, 12:23 | 46.38 |  |  |  |  | 27/02/2023, 12:23 | 27/02/2023, 08:32 | 27/02/2023, 13:31 | Completed | United Kingdom | 27/02/2023 | 68 | Other Faults | [NAME] | Other Faults | [NAME] | 9 - Not Machine Fault | 351 - Water/scale filter | 3 - Replace |  |  | Completed
 | FMSN |  |  | SA-1283 | 10238069 |  |  | UK Client Care Medium |  |  | 06/09/2022, 07:53 | 06/09/2022, 09:58 | 125.28 |  |  |  |  | 06/09/2022, 09:58 | 05/09/2022, 10:45 | 06/09/2022, 11:23 | Completed | United Kingdom | 05/09/2022 | 84 | Mechanical Fault | Cups Jamming | Mechanical Fault | Cups Jamming | 2 - Product Handling | 61 - B2C Dispense Arm | 10 - Top up (Parts ordered) | 00124590 |  | Completed
 | FMSN |  |  | SA-2159 | 10238069 |  |  | UK Revisit Medium XX |  |  | 06/10/2022, 13:31 | 06/10/2022, 15:05 | 93.87 |  |  |  |  | 06/10/2022, 15:05 | 09/09/2022, 15:53 | 06/10/2022, 15:17 | Completed | United Kingdom | 09/09/2022 | 11 | Mechanical Fault | Cup Splitter Issue | Mechanical Fault | Cup Splitter Issue | 2 - Product Handling | 34 - Carousel motor | 3 - Replace |  |  | Completed
 | FMSN |  |  | SA-8920 | 10238069 |  |  | UK Repair Medium XX |  |  | 31/10/2022, 14:55 | 31/10/2022, 15:51 | 55.27 |  |  |  |  | 31/10/2022, 15:51 | 28/10/2022, 14:52 | 31/10/2022, 16:34 | Completed | United Kingdom | 28/10/2022 | 43 | Quality Of The Dispensing | Prod: Coffee Grounds In Cup | Quality Of The Dispensing | Prod: Coffee Grounds In Cup | 9 - Not Machine Fault | 374 - Product loading | 1 - No Fault Found | 00130501 |  | Completed
 | FMSN |  |  | SA-15499 | 10238069 |  |  | UK Repair Medium XX |  |  | 21/12/2022, 14:44 | 21/12/2022, 15:30 | 45.8 |  |  |  |  | 21/12/2022, 15:30 | 14/12/2022, 14:21 | 21/12/2022, 16:01 | Completed | United Kingdom | 14/12/2022 | 30 | Quality Of The Dispensing | Absent Dose | Quality Of The Dispensing | Absent Dose | 9 - Not Machine Fault | 376 - Operator Cleared | 1 - No Fault Found | 00137739 |  | Completed
 | FMSN |  |  | SA-24594 | 10238069 |  |  | UK Repair Medium |  |  | 02/03/2023, 08:36 | 02/03/2023, 09:10 | 33.72 |  |  |  |  | 02/03/2023, 09:10 | 27/02/2023, 15:41 | 02/03/2023, 09:27 | Completed | United Kingdom | 27/02/2023 | 17 | Machine Reporting Error | Error Message On Display | Machine Reporting Error | Error Message On Display | 4 - Control System Interfaces | 180 - Distance Membrane/front panel | 1 - No Fault Found | 00148689 |  | Completed
 | FMSN |  |  | SA-34278 | 10238069 |  |  | UK Preventative Maintenance Low |  |  | 17/05/2023, 14:38 | 17/05/2023, 15:29 | 51.08 |  |  |  |  | 17/05/2023, 15:29 | 17/05/2023, 14:37 | 17/05/2023, 16:06 | Completed | United Kingdom | 17/05/2023 | 37 | Other Faults | Filter Change Message | Other Faults | Filter Change Message | 9 - Not Machine Fault | 351 - Water/scale filter | 3 - Replace |  |  | Completed
 | FMSN |  |  | SA-36152 | 10238069 |  |  | UK Repair Medium |  |  | 06/06/2023, 12:48 | 06/06/2023, 14:03 | 74.62 |  |  |  |  | 06/06/2023, 14:03 | 02/06/2023, 15:22 | 06/06/2023, 15:33 | Completed | United Kingdom | 02/06/2023 | 90 | Telemetry | Software Issue | Telemetry | Software Issue | 3 - Control System | 109 - Display & Buttons Assy (W/O LCD) | 7 - Pro/reprogramme | 00161845 |  | Completed
 | FMSN |  |  | SA-38558 | 10238069 |  |  | UK Repair Medium |  |  | 27/06/2023, 10:38 | 27/06/2023, 11:18 | 40.58 |  |  |  |  | 27/06/2023, 11:18 | 21/06/2023, 14:51 | 27/06/2023, 11:46 | Completed | United Kingdom | 21/06/2023 | 27 | Mechanical Fault | Cup Stand Issue | Mechanical Fault | Cup Stand Issue | 2 - Product Handling | 33 - Carousel | 6 - Clear | 00164499 |  | Completed
 | FMSN |  |  | SA-18932 | 10238070 |  |  | UK Client Care Low |  |  | 16/01/2023, 16:03 | 16/01/2023, 16:03 | 0.1 |  |  |  |  | 16/01/2023, 16:03 | 16/01/2023, 16:01 | 16/01/2023, 16:04 | Completed | United Kingdom | 16/01/2023 | 0 | Quality Of The Dispensing | Taint | Quality Of The Dispensing | Taint | 9 - Not Machine Fault | 371 - Cleanliness | 5 - Clean |  |  | Completed
 | FMSN |  |  | SA-20188 | 10238070 |  |  | UK Repair Medium XX |  |  | 27/01/2023, 14:22 | 27/01/2023, 15:07 | 45.17 |  |  |  |  | 27/01/2023, 15:07 | 25/01/2023, 09:50 | 27/01/2023, 15:08 | Completed | United Kingdom | 25/01/2023 | 0 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 2 - Product Handling | 63 - Splitter & Scrolls | 4 - Adjust | 00143388 |  | Completed
 | FMSN |  |  | SA-22386 | 10238070 |  |  | UK Repair Medium XX |  |  | 01/03/2023, 12:20 | 01/03/2023, 12:43 | 23.22 |  |  |  |  | 01/03/2023, 12:43 | 09/02/2023, 14:15 | 01/03/2023, 14:32 | Completed | United Kingdom | 09/02/2023 | 109 | Mechanical Fault | Cups Jamming | Mechanical Fault | Cups Jamming | 2 - Product Handling | 63 - Splitter & Scrolls | 3 - Replace | 00146144 |  | Completed
 | FMSN |  |  | SA-18529 | 10238071 |  |  | UK Repair Medium XX |  |  | 16/01/2023, 14:36 | 16/01/2023, 15:51 | 75.18 |  |  |  |  | 16/01/2023, 15:51 | 12/01/2023, 14:49 | 16/01/2023, 15:57 | Completed | United Kingdom | 12/01/2023 | 6 | Machine Reporting Error | Error Message On Display | Machine Reporting Error | Error Message On Display | 9 - Not Machine Fault | 373 - Product availability | 4 - Adjust | 00141471 |  | Completed
 | FMSN |  |  | SA-22383 | 10238071 |  |  | UK Repair Medium XX |  |  | 01/03/2023, 12:20 | 01/03/2023, 12:43 | 23.53 |  |  |  |  | 01/03/2023, 12:43 | 09/02/2023, 14:13 | 01/03/2023, 14:32 | Completed | United Kingdom | 09/02/2023 | 108 | Mechanical Fault | Cups Jamming | Mechanical Fault | Cups Jamming | 2 - Product Handling | 63 - Splitter & Scrolls | 3 - Replace | 00146141 |  | Completed
 | NATA |  |  | SA-2540 | 10238673 |  |  | UK Client Care Low |  |  | 20/09/2022, 10:16 | 20/09/2022, 11:17 | 60.82 |  |  |  |  | 20/09/2022, 11:17 | 13/09/2022, 15:08 | 20/09/2022, 11:21 | Completed | United Kingdom | 13/09/2022 | 3 | Other Faults | After Repair Dirty/Damaged | Other Faults | After Repair Dirty/Damaged | 9 - Not Machine Fault | 357 - No access to site | 6 - Clear | 00125590 |  | Completed
 | NATA |  |  | SA-3461 | 10238673 |  |  | UK Client Care Low |  |  | 21/09/2022, 10:07 | 21/09/2022, 10:43 | 36.07 |  |  |  |  | 21/09/2022, 10:43 | 21/09/2022, 09:17 | 21/09/2022, 10:55 | Completed | United Kingdom | 21/09/2022 | 12 | Other Faults | [NAME] | Other Faults | [NAME] | 9 - Not Machine Fault | 340 - Other configurations | 6 - Clear |  |  | Completed
 | NATA |  |  | SA-6379 | 10238673 |  |  | UK Repair Medium XX |  |  | 14/10/2022, 14:53 | 14/10/2022, 15:40 | 46.78 |  |  |  |  | 14/10/2022, 15:40 | 12/10/2022, 16:24 | 17/10/2022, 08:20 | Completed | United Kingdom | 12/10/2022 | 3880 | Quality Of The Dispensing | Dose More/Less Than Standard | Quality Of The Dispensing | Dose More/Less Than Standard | 9 - Not Machine Fault | 371 - Cleanliness | 5 - Clean | 00128649 |  | Completed
 | NATA |  |  | SA-6992 | 10238673 |  |  | UK Repair Medium XX |  |  | 18/10/2022, 14:35 | 18/10/2022, 15:26 | 50.63 |  |  |  |  | 18/10/2022, 15:26 | 17/10/2022, 16:26 | 18/10/2022, 16:15 | Completed | United Kingdom | 17/10/2022 | 49 | Water/Steam Failure | Machine Leaking | Water/Steam Failure | Machine Leaking | 5 - Hot Water System | 229 - Silicon tube | 2 - Repair | 00129094 |  | Completed
 | NATA |  |  | SA-8969 | 10238673 |  |  | UK Repair Medium XX |  |  | 01/11/2022, 08:44 | 01/11/2022, 09:44 | 60.03 |  |  |  |  | 01/11/2022, 09:44 | 31/10/2022, 09:19 | 01/11/2022, 10:33 | Completed | United Kingdom | 31/10/2022 | 48 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 9 - Not Machine Fault | 348 - No mains water/stop cock off | 6 - Clear | 00130540 |  | Completed
 | NATA |  |  | [NAME] | 10238673 |  |  | UK Repair High XX |  |  | 09/11/2022, 09:37 | 09/11/2022, 09:37 | 0.22 |  |  |  |  | 09/11/2022, 09:37 | 09/11/2022, 09:36 | 09/11/2022, 10:12 | Completed | United Kingdom | 09/11/2022 | 34 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 9 - Not Machine Fault | 340 - Other configurations | 1 - No Fault Found |  |  | Completed
 | NATA |  |  | [NAME] | 10238673 |  |  | UK Client Care Medium |  |  | 25/11/2022, 07:42 | 25/11/2022, 08:58 | 75.27 |  |  |  |  | 25/11/2022, 08:58 | 24/11/2022, 11:12 | 25/11/2022, 09:56 | Completed | United Kingdom | 24/11/2022 | 58 | Mechanical Fault | Cup Stand Issue | Mechanical Fault | Cup Stand Issue | 5 - Hot Water System | 201 - Waste tray | 10 - Top up (Parts ordered) | 00134582 |  | Completed
 | NATA |  |  | SA-12788 | 10238673 |  |  | UK Business Care Medium |  |  | 22/12/2022, 14:35 | 22/12/2022, 14:35 | 0.28 |  |  |  |  | 22/12/2022, 14:35 | 25/11/2022, 09:54 | 22/12/2022, 14:37 | Completed | United Kingdom | 25/11/2022 | 1 |  |  | Other Faults | Drip Tray/Bucket Issue | 5 - Hot Water System | 201 - Waste tray | 10 - Top up (Parts ordered) | 00134582 |  | Completed
 | NATA |  |  | SA-19377 | 10238673 |  |  | UK Client Care Low |  |  | 19/01/2023, 10:02 | 19/01/2023, 10:02 | 0.1 |  |  |  |  | 19/01/2023, 10:02 | 19/01/2023, 09:57 | 19/01/2023, 10:16 | Completed | United Kingdom | 19/01/2023 | 13 | Other Faults | [NAME] | Other Faults | [NAME] | 5 - Hot Water System | 201 - Waste tray | 3 - Replace |  |  | Completed
 | NATA |  |  | SA-20096 | 10238673 |  |  | UK Repair Medium XX |  |  | 24/01/2023, 13:40 | 24/01/2023, 14:23 | 43.35 |  |  |  |  | 24/01/2023, 14:23 | 24/01/2023, 13:29 | 24/01/2023, 14:55 | Completed | United Kingdom | 24/01/2023 | 32 | Water/Steam Failure | Machine Leaking | Water/Steam Failure | Machine Leaking | 9 - Not Machine Fault | 340 - Other configurations | 2 - Repair | 00143257 |  | Completed
 | NATA |  |  | SA-20582 | 10238673 |  |  | UK Repair Medium XX |  |  | 30/01/2023, 07:45 | 30/01/2023, 09:02 | 77.77 |  |  |  |  | 30/01/2023, 09:02 | 27/01/2023, 09:47 | 30/01/2023, 09:47 | Completed | United Kingdom | 27/01/2023 | 44 | Quality Of The Dispensing | Absent Dose | Quality Of The Dispensing | Absent Dose | 5 - Hot Water System | 211 - EvoMilk | 5 - Clean | 00143832 |  | Completed
 | NATA |  |  | SA-21050 | 10238673 |  |  | UK Repair Medium XX |  |  | 01/02/2023, 09:06 | 01/02/2023, 10:06 | 59.67 |  |  |  |  | 01/02/2023, 10:06 | 31/01/2023, 14:09 | 01/02/2023, 12:33 | Completed | United Kingdom | 31/01/2023 | 146 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 9 - Not Machine Fault | 379 - PM only (reason code 4) | 10 - Top up (Parts ordered) | 00144434 |  | Completed
 | LOCL |  |  | SA-40499 | 10238677 |  |  | UK Repair Medium XX |  |  | 05/07/2023, 11:59 | 05/07/2023, 11:59 | 0.13 |  |  |  |  | 05/07/2023, 11:59 | 05/07/2023, 11:46 | 05/07/2023, 12:07 | Completed | United Kingdom | 05/07/2023 | 7 |  |  | Blocking Fault-Machine Standstill | Grinder Not Working | 9 - Not Machine Fault | 368 - Parts Ordered (9) | 10 - Top up (Parts ordered) | 00166395 |  | Completed
 | LOCL |  |  | SA-40532 | 10238677 |  |  | UK Installation Medium |  |  | 18/07/2023, 12:29 | [NAME], 13:08 | 39.7 |  |  |  |  | [NAME], 13:08 | 05/07/2023, 12:03 | [NAME], 16:02 | Completed | United Kingdom | 05/07/2023 | 173 |  |  | Mechanical Fault | [NAME] | 5 - Hot Water System | 219 - B2C Cannisters | 3 - Replace | 00166395 |  | Completed
 | LOCL |  |  | SA-42725 | 10238677 |  |  | UK Client Care Low |  |  | 24/07/2023, 07:35 | 24/07/2023, 07:50 | 15 |  |  |  |  | 24/07/2023, 07:50 | 24/07/2023, 08:01 | 24/07/2023, 10:10 | Completed | United Kingdom | 24/07/2023 | 130 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 5 - Hot Water System | 216 - B2C Grinder | 4 - Adjust |  |  | Completed
 | LOCL |  |  | SA-43337 | 10238677 |  |  | UK Client Care Low |  |  | 26/07/2023, 13:30 | 26/07/2023, 15:04 | 94.13 |  |  |  |  | 26/07/2023, 15:04 | 26/07/2023, 15:02 | 26/07/2023, 15:34 | Completed | United Kingdom | 26/07/2023 | 30 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 9 - Not Machine Fault | 379 - PM only (reason code 4) | 1 - No Fault Found |  |  | Completed
 | LOCL |  |  | SA-47761 | 10238677 |  |  | UK Repair Medium |  |  | 31/08/2023, 07:49 | 31/08/2023, 08:02 | 13.08 |  |  |  |  | 31/08/2023, 08:02 | 30/08/2023, 10:59 | 31/08/2023, 09:38 | Completed | United Kingdom | 30/08/2023 | 96 | Water/Steam Failure | Machine Leaking | Water/Steam Failure | Machine Leaking | 9 - Not Machine Fault | 368 - Parts Ordered (9) | 10 - Top up (Parts ordered) | 00174527 |  | Completed
 | LOCL |  |  | SA-47929 | 10238677 |  |  | Uk Revisit Medium |  |  | 20/09/2023, 07:48 | 20/09/2023, 08:00 | 11.72 |  |  |  |  | 20/09/2023, 08:00 | 31/08/2023, 09:36 | 20/09/2023, 10:11 | Completed | United Kingdom | 31/08/2023 | 131 | Water/Steam Failure | Machine Leaking | Water/Steam Failure | Machine Leaking | 5 - Hot Water System | 211 - EvoMilk | 3 - Replace | 00174527 |  | Completed
 | #N/A |  |  | SA-1676 | 10238677-02i4W00000VV17yQAD |  |  | UK Preventative Maintenance Low |  |  | 07/09/2022, 10:20 | 07/09/2022, 10:20 | 0.13 |  |  |  |  | 07/09/2022, 10:20 | 07/09/2022, 10:09 | 07/09/2022, 10:23 | Completed | United Kingdom | 07/09/2022 | 3 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 9 - Not Machine Fault | 364 - Machine install | 8 - Upgrade |  |  | Completed
 | LOCL |  |  | SA-3753 | 10238679-02i4W00000VV17zQAD |  |  | UK Client Care Medium |  |  | 28/09/2022, 11:15 | 28/09/2022, 11:34 | 18.97 |  |  |  |  | 28/09/2022, 11:34 | 22/09/2022, 12:22 | 28/09/2022, 12:46 | Completed | United Kingdom | 22/09/2022 | 72 | Mechanical Fault | Dispensing Accessories | Mechanical Fault | Dispensing Accessories | 5 - Hot Water System | 215 - B2C Whipper Motor | 2 - Repair | 00126575 |  | Completed
 | LOCL |  |  | SA-4561 | 10238679-02i4W00000VV17zQAD |  |  | UK Repair Medium XX |  |  | 29/09/2022, 12:55 | 29/09/2022, 14:45 | 110.23 |  |  |  |  | 29/09/2022, 14:45 | 28/09/2022, 16:10 | 29/09/2022, 14:47 | Completed | United Kingdom | 28/09/2022 | 1 | Mechanical Fault | Dispensing Accessories | Mechanical Fault | Dispensing Accessories | 9 - Not Machine Fault | 378 - Cleared By Phone | 6 - Clear | 00127226 |  | Completed
 | LOCL |  |  | SA-7106 | 10238679-02i4W00000VV17zQAD |  |  | UK Client Care Low |  |  | 18/10/2022, 12:12 | 18/10/2022, 12:12 | 0.13 |  |  |  |  | 18/10/2022, 12:12 | 18/10/2022, 12:09 | 18/10/2022, 12:14 | Completed | United Kingdom | 18/10/2022 | 1 | Other Faults | [NAME] | Other Faults | [NAME] | 9 - Not Machine Fault | 352 - Water blocker | 3 - Replace |  |  | Completed
 | LOCL |  |  | SA-5712 | 10239117 |  |  | UK Repair Medium XX |  |  | 07/10/2022, 10:56 | 07/10/2022, 11:29 | 33.25 |  |  |  |  | 07/10/2022, 11:29 | 07/10/2022, 10:49 | 07/10/2022, 12:43 | Completed | United Kingdom | 07/10/2022 | 74 | Payment System | Mdb Device | Payment System | Mdb Device | 1 - Payment System | 15 - Card reader | 1 - No Fault Found |  |  | Completed
 | LOCL |  |  | SA-11400 | 10239117 |  |  | UK Preventative Maintenance Medium |  |  | 16/11/2022, 13:42 | 16/11/2022, 14:21 | 39.63 |  |  |  |  | 16/11/2022, 14:21 | 16/11/2022, 12:24 | 16/11/2022, 15:06 | Completed | United Kingdom | 16/11/2022 | 44 | Other Faults | [NAME] | Other Faults | [NAME] | 9 - Not Machine Fault | 351 - Water/scale filter | 3 - Replace |  |  | Completed
 | LOCL |  |  | SA-18931 | 10239117 |  |  | UK Repair Medium XX |  |  | 17/01/2023, 12:31 | 17/01/2023, 13:27 | 56.17 |  |  |  |  | 17/01/2023, 13:27 | 16/01/2023, 15:54 | 17/01/2023, 14:01 | Completed | United Kingdom | 16/01/2023 | 33 | Quality Of The Dispensing | Absent Dose | Quality Of The Dispensing | Absent Dose | 5 - Hot Water System | 215 - B2C Whipper Motor | 6 - Clear | 00141912 |  | Completed
 | LOCL |  |  | SA-20654 | 10239117 |  |  | UK Client Care Low |  |  | 27/01/2023, 14:15 | 27/01/2023, 15:08 | 52.75 |  |  |  |  | 27/01/2023, 15:08 | 27/01/2023, 13:33 | 27/01/2023, 15:36 | Completed | United Kingdom | 27/01/2023 | 28 | Other Faults | [NAME] | Other Faults | [NAME] | 9 - Not Machine Fault | 358 - Ideal cassette float | 6 - Clear |  |  | Completed
 | LOCL |  |  | SA-49187 | 10239117 |  |  | UK Preventative Maintenance Low |  |  | 11/09/2023, 08:00 | 11/09/2023, 09:05 | 65 |  |  |  |  | 11/09/2023, 09:06 | 11/09/2023, 10:06 | 11/09/2023, 10:14 | Completed | United Kingdom | 11/09/2023 | 3 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 9 - Not Machine Fault | 351 - Water/scale filter | 3 - Replace |  |  | Completed
 | LOCL |  |  | SA-4954 | 10239122 |  |  | UK Repair Medium XX |  |  | 14/10/2022, 10:22 | 14/10/2022, 11:26 | 64.12 |  |  |  |  | 14/10/2022, 11:26 | 03/10/2022, 12:13 | 14/10/2022, 16:04 | Completed | United Kingdom | 03/10/2022 | 277 | Mechanical Fault | Dispensing Accessories | Mechanical Fault | Dispensing Accessories | 5 - Hot Water System | 198 - B2C Brewer | 10 - Top up (Parts ordered) | 00127533 |  | Completed
 | LOCL |  |  | SA-6769 | 10239122 |  |  | UK Revisit Medium XX |  |  | 17/10/2022, 07:59 | 17/10/2022, 09:12 | 73.08 |  |  |  |  | 17/10/2022, 09:12 | 14/10/2022, 15:59 | 17/10/2022, 10:30 | Completed | United Kingdom | 14/10/2022 | 77 |  |  | Quality Of The Dispensing | Brewing Interupted | 5 - Hot Water System | 217 - B2C Doser | 2 - Repair | 00127533 |  | Completed
 | LOCL |  |  | [NAME] | 10239122 |  |  | UK Repair Medium XX |  |  | 29/11/2022, 12:43 | 29/11/2022, 12:44 | 0.27 |  |  |  |  | 29/11/2022, 12:44 | 25/11/2022, 11:22 | 29/11/2022, 12:59 | Completed | United Kingdom | 25/11/2022 | 15 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 5 - Hot Water System | 212 - Nozzle/cobra jet | 6 - Clear | 00134781 |  | Completed
 | LOCL |  |  | SA-22481 | 10239122 |  |  | UK Repair Medium XX |  |  | 14/02/2023, 08:04 | 14/02/2023, 09:13 | 69.48 |  |  |  |  | 14/02/2023, 09:13 | 10/02/2023, 10:20 | 14/02/2023, 15:19 | Completed | United Kingdom | 10/02/2023 | 366 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 5 - Hot Water System | 220 - B2C Tea Brewer | 10 - Top up (Parts ordered) | 00146271 |  | Completed
 | LOCL |  |  | SA-22989 | 10239122 |  |  | UK Revisit Medium XX |  |  | 26/04/2023, 11:00 | 27/04/2023, 09:21 | 1340.93 |  |  |  |  | 27/04/2023, 09:21 | 14/02/2023, 15:17 | 27/04/2023, 12:21 | Completed | United Kingdom | 14/02/2023 | 179 |  |  | Blocking Fault-Machine Standstill | Not Dispensing | 5 - Hot Water System | 198 - B2C Brewer | 3 - Replace | 00146271 |  | Completed
 | LOCL |  |  | SA-46647 | 10239122 |  |  | UK Repair Medium |  |  | 29/08/2023, 08:05 | 29/08/2023, 09:25 | 79.55 |  |  |  |  | 29/08/2023, 09:25 | 21/08/2023, 15:25 | 30/08/2023, 15:21 | Completed | United Kingdom | 21/08/2023 | 1795 | Mechanical Fault | Dispensing Accessories | Mechanical Fault | Dispensing Accessories | 5 - Hot Water System | 215 - B2C Whipper Motor | 10 - Top up (Parts ordered) | 00173249 |  | Completed
 | LOCL |  |  | SA-47631 | 10239122 |  |  | Uk Revisit Medium |  |  | 05/09/2023, 08:20 | 05/09/2023, 09:33 | 72.85 |  |  |  |  | 05/09/2023, 09:33 | 29/08/2023, 16:53 | 05/09/2023, 12:43 | Completed | United Kingdom | 29/08/2023 | 190 | Mechanical Fault | Dispensing Accessories | Mechanical Fault | Dispensing Accessories | 5 - Hot Water System | 215 - B2C Whipper Motor | 3 - Replace | 00173249 |  | Completed
 | LOCL |  |  | SA-50470 | 10239122 |  |  | UK Repair Medium |  |  | 20/09/2023, 10:28 | 20/09/2023, 10:51 | 23.27 |  |  |  |  | 20/09/2023, 10:51 | 19/09/2023, 13:55 | 20/09/2023, 12:13 | Completed | United Kingdom | 19/09/2023 | 81 | Quality Of The Dispensing | Prod: Group 1 Does Not Deliver | Quality Of The Dispensing | Prod: Group 1 Does Not Deliver | 5 - Hot Water System | 220 - B2C Tea Brewer | 2 - Repair | 00177769 |  | Completed
 | LOCL |  |  | SA-55201 | 10239122 |  |  | UK Repair Medium |  |  | 25/10/2023, 08:44 | 25/10/2023, 11:10 | 145.88 |  |  |  |  | 25/10/2023, 11:10 | 23/10/2023, 13:39 | 25/10/2023, 11:29 | Completed | United Kingdom | 23/10/2023 | 18 | Quality Of The Dispensing | Prod: Group 1 Does Not Deliver | Quality Of The Dispensing | Prod: Group 1 Does Not Deliver | 9 - Not Machine Fault | 368 - Parts Ordered (9) | 10 - Top up (Parts ordered) | 00183135 |  | Completed
 | LOCL |  |  | SA-55523 | 10239122 |  |  | UK Revisit Medium XX |  |  | 30/10/2023, 11:26 | 30/10/2023, 11:27 | 0.1 |  |  |  |  | 30/10/2023, 11:27 | 25/10/2023, 11:25 | 30/10/2023, 12:17 | Completed | United Kingdom | 25/10/2023 | 50 | Quality Of The Dispensing | Prod: Group 1 Does Not Deliver | Quality Of The Dispensing | Prod: Group 1 Does Not Deliver | 5 - Hot Water System | 215 - B2C Whipper Motor | 3 - Replace | 00183135 |  | Completed
 | LOCL |  |  | [NAME] | 10239123 |  |  | UK Repair Medium XX |  |  | 03/02/2023, 14:46 | 03/02/2023, 14:46 | 0.08 |  |  |  |  | 03/02/2023, 14:46 | 31/01/2023, 09:49 | 03/02/2023, 14:47 | Completed | United Kingdom | 31/01/2023 | 1 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 5 - Hot Water System | 215 - B2C Whipper Motor | 2 - Repair | 00144316 |  | Completed
 | LOCL |  |  | SA-41449 | 10239123 |  |  | UK Preventative Maintenance Medium |  |  | [NAME], 10:08 | 18/07/2023, 10:32 | 23.88 |  |  |  |  | 18/07/2023, 10:32 | 12/07/2023, 13:32 | [NAME], 12:33 | Completed | United Kingdom | 12/07/2023 | 0 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | [NAME] | 9 - Not Machine Fault | 364 - Machine install | 1 - No Fault Found |  |  | Completed
 | LOCL |  |  | SA-4970 | 10239124 |  |  | UK Repair Medium XX |  |  | 04/10/2022, 14:28 | 04/10/2022, 14:56 | 28.08 |  |  |  |  | 04/10/2022, 14:56 | 03/10/2022, 13:13 | 04/10/2022, 16:11 | Completed | United Kingdom | 03/10/2022 | 74 | Other Faults | [NAME] | Other Faults | [NAME] | 9 - Not Machine Fault | 347 - Bucket full | 5 - Clean |  |  | Completed
 | LOCL |  |  | SA-13222 | 10239124 |  |  | UK Preventative Maintenance Medium |  |  | 29/11/2022, 12:05 | 29/11/2022, 12:05 | 0.1 |  |  |  |  | 29/11/2022, 12:05 | 29/11/2022, 11:47 | 29/11/2022, 12:47 | Completed | United Kingdom | 29/11/2022 | 41 | Other Faults | [NAME] | Other Faults | [NAME] | 9 - Not Machine Fault | 379 - PM only (reason code 4) | 6 - Clear |  |  | Completed
 | LOCL |  |  | SA-36723 | 10239124 |  |  | UK Preventative Maintenance Medium |  |  | 08/06/2023, 07:06 | 08/06/2023, 07:53 | 47.28 |  |  |  |  | 08/06/2023, 07:53 | 08/06/2023, 07:04 | 08/06/2023, 08:59 | Completed | United Kingdom | 08/06/2023 | 65 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 9 - Not Machine Fault | 351 - Water/scale filter | 3 - Replace |  |  | Completed
 | LOCL |  |  | SA-36734 | 10239124 |  |  | UK Repair Medium |  |  | 08/06/2023, 09:00 | 08/06/2023, 09:00 | 0.08 |  |  |  |  | 08/06/2023, 09:00 | 08/06/2023, 09:00 | 08/06/2023, 09:49 | Completed | United Kingdom | 08/06/2023 | 48 | Other Faults | Lock/Key Issue | Other Faults | Lock/Key Issue | 6 - Cabinet/Door Fit | 250 - Door lock | 4 - Adjust |  |  | Completed
 | LOCL |  |  | SA-47845 | 10239125 |  |  | UK Repair Medium |  |  | 01/09/2023, 08:02 | 01/09/2023, 08:22 | 20.32 |  |  |  |  | 01/09/2023, 08:22 | 30/08/2023, 14:26 | 01/09/2023, 09:27 | Completed | United Kingdom | 30/08/2023 | 64 | Quality Of The Dispensing | Absent Dose | Quality Of The Dispensing | Absent Dose | 9 - Not Machine Fault | 336 - Drink/product type | 4 - Adjust | 00174603 |  | Completed
 | FMSN |  |  | SA-8025 | 10239299 |  |  | UK Client Care Low |  |  | 24/10/2022, 09:35 | 24/10/2022, 10:17 | 41.4 |  |  |  |  | 24/10/2022, 10:17 | 24/10/2022, 09:34 | 24/10/2022, 10:25 | Completed | United Kingdom | 24/10/2022 | 8 | Quality Of The Dispensing | [NAME] | Quality Of The Dispensing | [NAME] | 9 - Not Machine Fault | 351 - Water/scale filter | 3 - Replace |  |  | Completed
 | FMSN |  |  | SA-28132 | 10239299 |  |  | UK Preventative Maintenance Low |  |  | 24/03/2023, 13:15 | 24/03/2023, 13:19 | 3.57 |  |  |  |  | 24/03/2023, 13:19 | 24/03/2023, 12:59 | 24/03/2023, 14:10 | Completed | United Kingdom | 24/03/2023 | 50 | Quality Of The Dispensing | [NAME] | Quality Of The Dispensing | [NAME] | 5 - Hot Water System | 198 - B2C Brewer | 2 - Repair |  |  | Completed
 | FMSN |  |  | SA-40664 | 10239299 |  |  | UK Preventative Maintenance Low |  |  | 06/07/2023, 12:39 | 06/07/2023, 12:48 | 8.87 |  |  |  |  | 06/07/2023, 12:48 | 06/07/2023, 11:00 | 06/07/2023, 13:36 | Completed | United Kingdom | 06/07/2023 | 48 | Quality Of The Dispensing | [NAME] | Quality Of The Dispensing | [NAME] | 9 - Not Machine Fault | 351 - Water/scale filter | 3 - Replace |  |  | Completed
 | LOCL |  |  | SA-2475 | 10239300 |  |  | UK Client Care Medium |  |  | 13/09/2022, 13:31 | 13/09/2022, 15:58 | 146.5 |  |  |  |  | 13/09/2022, 15:58 | 13/09/2022, 11:59 | 13/09/2022, 15:59 | Completed | United Kingdom | 13/09/2022 | 1 | Mechanical Fault | Milk Frother | Mechanical Fault | Milk Frother | 5 - Hot Water System | 219 - B2C Cannisters | 4 - Adjust | 00125520 |  | Completed
 | LOCL |  |  | SA-3492 | 10239300 |  |  | UK Repair Medium XX |  |  | 23/09/2022, 09:11 | 23/09/2022, 10:21 | 70.65 |  |  |  |  | 23/09/2022, 10:21 | 21/09/2022, 11:03 | 23/09/2022, 10:27 | Completed | United Kingdom | 21/09/2022 | 5 | Quality Of The Dispensing | Dose Not Regular | Quality Of The Dispensing | Dose Not Regular | 2 - Product Handling | 61 - B2C Dispense Arm | 4 - Adjust | 00126377 |  | Completed
 | FMSN |  |  | SA-26982 | 10239301 |  |  | UK Repair Medium XX |  |  | 17/03/2023, 13:28 | 17/03/2023, 14:08 | 39.52 |  |  |  |  | 17/03/2023, 14:08 | 16/03/2023, 11:44 | 17/03/2023, 15:49 | Completed | United Kingdom | 16/03/2023 | 100 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 9 - Not Machine Fault | 368 - Parts Ordered (9) | 10 - Top up (Parts ordered) | 00151430 |  | Completed
 | FMSN |  |  | SA-27243 | 10239301 |  |  | UK Revisit Medium XX |  |  | 23/03/2023, 13:36 | 23/03/2023, 14:20 | 43.48 |  |  |  |  | 23/03/2023, 14:20 | 17/03/2023, 15:48 | 23/03/2023, 16:14 | Completed | United Kingdom | 17/03/2023 | 114 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 9 - Not Machine Fault | 359 - Beyond economical repair | 8 - Upgrade | 00151430 |  | Completed
 | FMSN |  |  | SA-37533 | 10239301 |  |  | UK Client Care Medium |  |  | 14/06/2023, 15:42 | 14/06/2023, 15:49 | 7.22 |  |  |  |  | 14/06/2023, 15:49 | 14/06/2023, 11:41 | 14/06/2023, 15:52 | Completed | United Kingdom | 14/06/2023 | 2 | Mechanical Fault | Dispensing Accessories | Mechanical Fault | Dispensing Accessories | 9 - Not Machine Fault | 359 - Beyond economical repair | 8 - Upgrade | 00163450 |  | Completed
 | FMSN |  |  | SA-28844 | 10239303 |  |  | UK Repair Medium XX |  |  | 12/04/2023, 17:07 | 12/04/2023, 17:07 | 0.38 |  |  |  |  | 12/04/2023, 17:07 | 30/03/2023, 11:22 | 12/04/2023, 18:54 | Completed | United Kingdom | 30/03/2023 | 106 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 5 - Hot Water System | 229 - Silicon tube | 2 - Repair | 00153470 |  | Completed
 | FMSN |  |  | SA-30093 | 10239303 |  |  | UK Revisit Medium XX |  |  | 26/05/2023, 10:14 | 26/05/2023, 11:35 | 80.75 |  |  |  |  | 26/05/2023, 11:35 | 12/04/2023, 17:08 | 26/05/2023, 13:11 | Completed | United Kingdom | 12/04/2023 | 96 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 3 - Control System | 102 - GVMC/BV control PCB | 10 - Top up (Parts ordered) | 00153470 |  | Completed
 | FMSN |  |  | [NAME] | 10239303 |  |  | UK Repair Medium XX |  |  | 23/06/2023, 11:58 | 23/06/2023, 13:17 | 79.3 |  |  |  |  | 23/06/2023, 13:17 | 22/06/2023, 15:57 | 23/06/2023, 15:02 | Completed | United Kingdom | 22/06/2023 | 105 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 3 - Control System | 102 - GVMC/BV control PCB | 3 - Replace | 00163717 |  | Completed
 | FMSN |  |  | SA-48252 | 10239303 |  |  | UK Repair Medium XX |  |  | 04/09/2023, 13:34 | 04/09/2023, 15:05 | 91.03 |  |  |  |  | 04/09/2023, 15:05 | 04/09/2023, 10:32 | 04/09/2023, 17:25 | Completed | United Kingdom | 04/09/2023 | 140 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 1 - Payment System | 15 - Card reader | 1 - No Fault Found | 00175107 |  | Completed
 | LOCL |  |  | SA-40372 | 10242045 |  |  | UK Preventative Maintenance Low |  |  | 04/07/2023, 15:23 | 04/07/2023, 15:23 | 0.08 |  |  |  |  | 04/07/2023, 15:23 | 04/07/2023, 14:21 | 04/07/2023, 15:23 | Completed | United Kingdom | 04/07/2023 | 0 | Other Faults | [NAME] | Other Faults | [NAME] | 9 - Not Machine Fault | 351 - Water/scale filter | 3 - Replace |  |  | Completed
 | LOCL |  |  | SA-48540 | 10242045 |  |  | UK Preventative Maintenance Low |  |  | 05/09/2023, 15:10 | 05/09/2023, 16:03 | 52.7 |  |  |  |  | 05/09/2023, 16:03 | 05/09/2023, 13:53 | 05/09/2023, 16:29 | Completed | United Kingdom | 05/09/2023 | 25 | Other Faults | Filter Change Message | Other Faults | Filter Change Message | 9 - Not Machine Fault | 351 - Water/scale filter | 3 - Replace |  |  | Completed
 | FMSN |  |  | SA-1117 | 10242047 |  |  | UK Client Care Medium |  |  | 06/09/2022, 07:58 | 06/09/2022, 09:27 | 88.4 |  |  |  |  | 06/09/2022, 09:27 | 02/09/2022, 11:40 | 06/09/2022, 10:02 | Completed | United Kingdom | 02/09/2022 | 35 | Quality Of The Dispensing | Dose Not Regular | Quality Of The Dispensing | Dose Not Regular | 1 - Payment System | 15 - Card reader | 2 - Repair | 00124470 |  | Completed
 | FMSN |  |  | SA-9233 | 10242047 |  |  | UK Repair Medium XX |  |  | 02/11/2022, 09:36 | 03/11/2022, 09:40 | 1443.47 |  |  |  |  | 03/11/2022, 09:40 | 01/11/2022, 09:23 | 03/11/2022, 15:08 | Completed | United Kingdom | 01/11/2022 | 328 | Mechanical Fault | Dispensing Accessories | Mechanical Fault | Dispensing Accessories | 5 - Hot Water System | 198 - B2C Brewer | 10 - Top up (Parts ordered) | 00130698 |  | Completed
 | FMSN |  |  | SA-20019 | 10242047 |  |  | UK Repair Medium XX |  |  | 03/02/2023, 07:57 | 03/02/2023, 09:25 | 88.2 |  |  |  |  | 03/02/2023, 09:25 | 24/01/2023, 09:59 | 03/02/2023, 11:44 | Completed | United Kingdom | 24/01/2023 | 139 | Mechanical Fault | Milk Frother | Mechanical Fault | Milk Frother | 5 - Hot Water System | 220 - B2C Tea Brewer | 3 - Replace | 00143165 |  | Completed
 | FMSN |  |  | SA-35254 | 10242047 |  |  | UK Preventative Maintenance Medium |  |  | 25/05/2023, 12:50 | 25/05/2023, 12:50 | 0.1 |  |  |  |  | 25/05/2023, 12:50 | 25/05/2023, 12:46 | 25/05/2023, 12:51 | Completed | United Kingdom | 25/05/2023 | 0 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 9 - Not Machine Fault | 364 - Machine install | 1 - No Fault Found |  |  | Completed
 | FMSN |  |  | SA-38732 | 10242047 |  |  | UK Repair Medium |  |  | 23/06/2023, 14:20 | 23/06/2023, 14:20 | 0.07 |  |  |  |  | 23/06/2023, 14:20 | 22/06/2023, 14:50 | 23/06/2023, 14:22 | Completed | United Kingdom | 22/06/2023 | 2 | Payment System | Connection | Payment System | Connection | 4 - Control System Interfaces | 148 - Cashless to control sys loom | 3 - Replace | 00164697 |  | Completed
 | FMSN |  |  | SA-46501 | 10242047 |  |  | UK Repair Medium |  |  | 22/08/2023, 11:15 | 22/08/2023, 11:40 | 24.78 |  |  |  |  | 22/08/2023, 11:40 | 21/08/2023, 09:03 | 22/08/2023, 12:41 | Completed | United Kingdom | 21/08/2023 | 1 | Quality Of The Dispensing | Prod: Too Cold | Machine Reporting Error | Display Message | 5 - Hot Water System | 190 - Hot tank | 1 - No Fault Found | 00173080 |  | Completed
 | FMSN |  |  | SA-52751 | 10242047 |  |  | UK Repair Medium |  |  | 05/10/2023, 12:40 | 05/10/2023, 13:08 | 28.3 |  |  |  |  | 05/10/2023, 13:08 | 05/10/2023, 11:24 | 05/10/2023, 14:36 | Completed | United Kingdom | 05/10/2023 | 88 | Quality Of The Dispensing | Absent Dose | Quality Of The Dispensing | Absent Dose | 2 - Product Handling | 63 - Splitter & Scrolls | 10 - Top up (Parts ordered) | 00180363 |  | Completed
 | FMSN |  |  | SA-52825 | 10242047 |  |  | Uk Revisit Medium |  |  |  |  |  |  |  |  |  |  | 05/10/2023, 14:34 |  | New | United Kingdom | 05/10/2023 |  | Quality Of The Dispensing | Absent Dose |  |  |  |  |  | 00180363 |  | Dispatched
 | LOCL |  |  | SA-25963 | 10243937 |  |  | UK Repair Medium |  |  | 09/03/2023, 07:55 | 09/03/2023, 09:28 | 92.85 |  |  |  |  | 09/03/2023, 09:28 | 08/03/2023, 16:51 | 09/03/2023, 11:48 | Completed | United Kingdom | 08/03/2023 | 140 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 5 - Hot Water System | 216 - B2C Grinder | 6 - Clear | 00150218 |  | Completed
 | LOCL |  |  | SA-49183 | 10243937 |  |  | UK Repair Medium |  |  | 13/09/2023, 06:43 | 13/09/2023, 08:29 | 105.98 |  |  |  |  | 13/09/2023, 08:29 | 11/09/2023, 09:58 | 13/09/2023, 09:46 | Completed | United Kingdom | 11/09/2023 | 77 | Mechanical Fault | Dispensing Accessories | Mechanical Fault | Dispensing Accessories | 5 - Hot Water System | 215 - B2C Whipper Motor | 3 - Replace | 00176270 |  | Completed
 | FMSL |  |  | SA-34485 | 10243939 |  |  | UK Client Care Low |  |  | 19/05/2023, 12:52 | 19/05/2023, 13:04 | 11.8 |  |  |  |  | 19/05/2023, 13:04 | 19/05/2023, 11:55 | 19/05/2023, 13:15 | Completed | United Kingdom | 19/05/2023 | 11 | Other Faults | [NAME] | Other Faults | [NAME] | 5 - Hot Water System | 206 - Internal filter | 6 - Clear |  |  | Completed
 | FMSL |  |  | SA-46086 | 10243939 |  |  | UK Repair Medium |  |  | 21/08/2023, 10:09 | 21/08/2023, 12:04 | 114.88 |  |  |  |  | 21/08/2023, 12:04 | 16/08/2023, 13:53 | 21/08/2023, 12:44 | Completed | United Kingdom | 16/08/2023 | 40 | Keypad Display Fault | Display Off | Keypad Display Fault | Display Off | 1 - Payment System | 15 - Card reader | 8 - Upgrade | 00172643 |  | Completed
 | FMSL |  |  | SA-56234 | 10243939 |  |  | UK Preventative Maintenance Low |  |  | 31/10/2023, 10:23 | 31/10/2023, 11:04 | 41.6 |  |  |  |  | 31/10/2023, 11:04 | 31/10/2023, 10:12 | 31/10/2023, 11:05 | Completed | United Kingdom | 31/10/2023 | 0 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 9 - Not Machine Fault | 351 - Water/scale filter | 6 - Clear |  |  | Completed
 | FMSL |  |  | SA-2150 | 10243942 |  |  | UK Client Care Low |  |  | 13/09/2022, 09:14 | 13/09/2022, 12:24 | 189.68 |  |  |  |  | 13/09/2022, 12:24 | 09/09/2022, 15:18 | 13/09/2022, 12:24 | Completed | United Kingdom | 09/09/2022 | 0 | Telemetry | Statistics Download Error | Telemetry | Statistics Download Error | 3 - Control System | 128 - Software | 7 - Pro/reprogramme | 00125256 |  | Completed
 | FMSL |  |  | SA-13502 | 10244519 |  |  | UK Repair Medium XX |  |  | 01/12/2022, 10:25 | 01/12/2022, 12:07 | 102.23 |  |  |  |  | 01/12/2022, 12:07 | 30/11/2022, 15:07 | 01/12/2022, 12:08 | Completed | United Kingdom | 30/11/2022 | 0 | Payment System | Cashless | Payment System | Cashless | 1 - Payment System | 16 - Cashless interface | 6 - Clear | 00135464 |  | Completed
 | LOCL |  |  | SA-16719 | 10244521 |  |  | UK Preventative Maintenance Low |  |  | 29/12/2022, 09:36 | 29/12/2022, 11:21 | 105.83 |  |  |  |  | 29/12/2022, 11:21 | 28/12/2022, 14:16 | 03/01/2023, 06:55 | Completed | United Kingdom | 28/12/2022 | 6933 | Other Faults | [NAME] | Other Faults | [NAME] | 9 - Not Machine Fault | 351 - Water/scale filter | 3 - Replace |  |  | Completed
 | LOCL |  |  | [NAME] | 10244521 |  |  | UK Preventative Maintenance Low |  |  | 21/04/2023, 12:24 | 21/04/2023, 12:51 | 27.38 |  |  |  |  | 21/04/2023, 12:51 | 21/04/2023, 11:29 | 21/04/2023, 12:52 | Completed | United Kingdom | 21/04/2023 | 1 | Other Faults | Filter Change Message | Other Faults | Filter Change Message | 9 - Not Machine Fault | 351 - Water/scale filter | 3 - Replace |  |  | Completed
 | LOCL |  |  | SA-27805 | 10246386 |  |  | UK Repair High |  |  | 23/03/2023, 12:32 | 23/03/2023, 15:28 | 175.95 |  |  |  |  | 23/03/2023, 15:28 | 22/03/2023, 13:56 | 23/03/2023, 15:31 | Completed | United Kingdom | 22/03/2023 | 3 | Water/Steam Failure | Machine Leaking | Water/Steam Failure | Machine Leaking | 5 - Hot Water System | 229 - Silicon tube | 6 - Clear | 00152344 |  | Completed
 | LOCL |  |  | SA-52062 | 10246386 |  |  | UK Repair Medium |  |  | 05/10/2023, 06:52 | 05/10/2023, 08:50 | 118.65 |  |  |  |  | 05/10/2023, 08:50 | 29/09/2023, 15:45 | 05/10/2023, 10:27 | Completed | United Kingdom | 29/09/2023 | 97 | Other Faults | Machine Door Issue | Other Faults | Machine Door Issue | 6 - Cabinet/Door Fit | 250 - Door lock | 4 - Adjust | 00179600 |  | Completed
 | FMSL |  |  | SA-2534 | 10246442-02i4W00000VUmfeQAD |  |  | UK Repair Medium XX |  |  | 14/09/2022, 09:47 | 14/09/2022, 12:51 | 184.52 |  |  |  |  | 14/09/2022, 12:51 | 13/09/2022, 14:55 | 14/09/2022, 12:52 | Completed | United Kingdom | 13/09/2022 | 0 | Mechanical Fault | Dispensing Accessories | Mechanical Fault | Dispensing Accessories | 9 - Not Machine Fault | 372 - Component out of place | 3 - Replace | 00125583 |  | Completed
 | FMSL |  |  | SA-3280 | 10246442-02i4W00000VUmfeQAD |  |  | UK Client Care Medium |  |  | 20/09/2022, 10:14 | 20/09/2022, 12:01 | 106.82 |  |  |  |  | 20/09/2022, 12:01 | 20/09/2022, 10:12 | 20/09/2022, 13:40 | Completed | United Kingdom | 20/09/2022 | 99 | Water/Steam Failure | Machine Leaking | Water/Steam Failure | Machine Leaking | 9 - Not Machine Fault | 372 - Component out of place | 3 - Replace |  |  | Completed
 | FMSL |  |  | SA-21772 | 10246442-02i4W00000VUmfeQAD |  |  | UK Repair Medium XX |  |  |  |  |  |  |  |  |  |  | 06/02/2023, 11:53 | 07/02/2023, 13:29 | Completed | United Kingdom | 06/02/2023 |  | Quality Of The Dispensing | Prod: Group 1 Does Not Deliver |  |  | 9 - Not Machine Fault | 378 - Cleared By Phone | 1 - No Fault Found | 00145326 |  | Completed
 | FMSL |  |  | [NAME] | 10246442-02i4W00000VUmfeQAD |  |  | UK Repair Medium |  |  | 06/03/2023, 06:49 | 06/03/2023, 08:14 | 85.52 |  |  |  |  | 06/03/2023, 08:14 | 02/03/2023, 10:01 | 06/03/2023, 09:13 | Completed | United Kingdom | 02/03/2023 | 58 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 5 - Hot Water System | 215 - B2C Whipper Motor | 2 - Repair | 00149218 |  | Completed
 | FMSL |  |  | SA-34353 | 10246442-02i4W00000VUmfeQAD |  |  | UK Repair Medium |  |  | 19/05/2023, 08:17 | 19/05/2023, 10:37 | 140.47 |  |  |  |  | 19/05/2023, 10:37 | 18/05/2023, 12:01 | 19/05/2023, 12:19 | Completed | United Kingdom | 18/05/2023 | 102 | Quality Of The Dispensing | Dose More/Less Than Standard | Quality Of The Dispensing | Dose More/Less Than Standard | 5 - Hot Water System | 215 - B2C Whipper Motor | 4 - Adjust | 00159873 |  | Completed
 | FMSL |  |  | SA-35769 | 10246442-02i4W00000VUmfeQAD |  |  | UK Repair Medium |  |  | 01/06/2023, 09:01 | 01/06/2023, 10:29 | 87.45 |  |  |  |  | 01/06/2023, 10:29 | 31/05/2023, 15:43 | 01/06/2023, 11:08 | Completed | United Kingdom | 31/05/2023 | 39 | Mechanical Fault | Cup Stand Issue | Mechanical Fault | Cup Stand Issue | 2 - Product Handling | 63 - Splitter & Scrolls | 1 - No Fault Found | 00161434 |  | Completed
 | FMSL |  |  | SA-40324 | 10246442-02i4W00000VUmfeQAD |  |  | UK Repair Medium |  |  | 05/07/2023, 07:59 | 05/07/2023, 11:28 | 209.4 |  |  |  |  | 05/07/2023, 11:28 | 04/07/2023, 11:29 | 05/07/2023, 13:46 | Completed | United Kingdom | 04/07/2023 | 137 | Mechanical Fault | Cups Jamming | Mechanical Fault | Cups Jamming | 2 - Product Handling | 63 - Splitter & Scrolls | 2 - Repair | 00166319 |  | Completed
 | FMSL |  |  | SA-40777 | 10246442-02i4W00000VUmfeQAD |  |  | UK Repair Medium |  |  | 11/07/2023, 08:11 | 11/07/2023, 10:08 | 116.75 |  |  |  |  | 11/07/2023, 10:08 | 07/07/2023, 08:39 | 11/07/2023, 11:44 | Completed | United Kingdom | 07/07/2023 | 96 | Mechanical Fault | Cups Jamming | Mechanical Fault | Cups Jamming | 2 - Product Handling | 63 - Splitter & Scrolls | 4 - Adjust | 00166818 |  | Completed
 | FMSL |  |  | SA-5558 | 10246447 |  |  | UK Repair Medium XX |  |  | 07/10/2022, 10:25 | 07/10/2022, 11:19 | 53.78 |  |  |  |  | 07/10/2022, 11:19 | 06/10/2022, 14:34 | 07/10/2022, 13:07 | Completed | United Kingdom | 06/10/2022 | 107 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 9 - Not Machine Fault | 372 - Component out of place | 3 - Replace | 00128007 |  | Completed
 | FMSL |  |  | SA-10624 | 10246447 |  |  | UK Repair Medium XX |  |  | 11/11/2022, 07:42 | 11/11/2022, 09:25 | 103.22 |  |  |  |  | 11/11/2022, 09:25 | 10/11/2022, 11:57 | 11/11/2022, 10:02 | Completed | United Kingdom | [NAME] | 37 | Quality Of The Dispensing | Absent Dose | Quality Of The Dispensing | Absent Dose | 2 - Product Handling | 61 - B2C Dispense Arm | 4 - Adjust | 00132324 |  | Completed
 | FMSL |  |  | SA-23987 | 10246447 |  |  | UK Repair Medium |  |  | 24/02/2023, 12:02 | 24/02/2023, 12:54 | 52.23 |  |  |  |  | 24/02/2023, 12:54 | 22/02/2023, 10:41 | 24/02/2023, 12:55 | Completed | United Kingdom | 22/02/2023 | 0 | Keypad Display Fault | Generic Display Issue/Unresponsive | Keypad Display Fault | Generic Display Issue/Unresponsive | 9 - Not Machine Fault | 378 - Cleared By Phone | 1 - No Fault Found | 00147962 |  | Completed
 | FMSL |  |  | SA-25390 | 10246447 |  |  | UK Repair Medium |  |  | 06/03/2023, 10:54 | 06/03/2023, 13:16 | 141.83 |  |  |  |  | 06/03/2023, 13:16 | 06/03/2023, 09:50 | 06/03/2023, 13:17 | Completed | United Kingdom | 06/03/2023 | 0 | Mechanical Fault | Cups Jamming | Mechanical Fault | Cups Jamming | 9 - Not Machine Fault | 344 - Cup jam | 6 - Clear | 00149634 |  | Completed
 | FMSL |  |  | SA-26826 | 10246447 |  |  | UK Repair Medium |  |  | 17/03/2023, 12:54 | 17/03/2023, 14:06 | 72.15 |  |  |  |  | 17/03/2023, 14:06 | 15/03/2023, 12:09 | 17/03/2023, 15:25 | Completed | United Kingdom | 15/03/2023 | 78 | Quality Of The Dispensing | Dose More/Less Than Standard | Quality Of The Dispensing | Dose More/Less Than Standard | 9 - Not Machine Fault | 374 - Product loading | 5 - Clean | 00151229 |  | Completed
 | FMSL |  |  | SA-4107 | 10246517 |  |  | UK Repair Medium XX |  |  | 27/09/2022, 07:55 | 27/09/2022, 08:40 | 44.12 |  |  |  |  | 27/09/2022, 08:40 | 26/09/2022, 11:30 | 27/09/2022, 09:45 | Completed | United Kingdom | 26/09/2022 | 65 | Quality Of The Dispensing | Brewing Discointinous | Quality Of The Dispensing | Brewing Discointinous | 9 - Not Machine Fault | 376 - Operator Cleared | 1 - No Fault Found | 00126878 |  | Completed
 | FMSL |  |  | SA-14554 | 10246517 |  |  | UK Preventative Maintenance Medium |  |  | 08/12/2022, 11:09 | 08/12/2022, 12:37 | 87.75 |  |  |  |  | 08/12/2022, 12:37 | 08/12/2022, 11:09 | 08/12/2022, 13:43 | Completed | United Kingdom | 08/12/2022 | 66 | Other Faults | [NAME] | Other Faults | [NAME] | 9 - Not Machine Fault | 351 - Water/scale filter | 3 - Replace |  |  | Completed
 | FMSL |  |  | SA-23161 | 10246517 |  |  | UK Repair Medium XX |  |  | 17/02/2023, 07:44 | 17/02/2023, 08:38 | 54.38 |  |  |  |  | 17/02/2023, 08:38 | 15/02/2023, 16:23 | 17/02/2023, 09:59 | Completed | United Kingdom | 15/02/2023 | 80 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 9 - Not Machine Fault | 372 - Component out of place | 4 - Adjust | 00147043 |  | Completed
 | FMSL |  |  | SA-30707 | 10246517 |  |  | UK Repair Medium |  |  | 19/04/2023, 15:12 | 19/04/2023, 15:57 | 45.02 |  |  |  |  | 19/04/2023, 15:57 | 19/04/2023, 09:31 | 19/04/2023, 16:21 | Completed | United Kingdom | 19/04/2023 | 24 | Quality Of The Dispensing | Prod: Group 1 Does Not Deliver | Quality Of The Dispensing | Prod: Group 1 Does Not Deliver | 9 - Not Machine Fault | 371 - Cleanliness | 5 - Clean | 00155795 |  | Completed
 | FMSL |  |  | SA-36932 | 10246517 |  |  | UK Repair Medium |  |  | 12/06/2023, 08:03 | 12/06/2023, 09:10 | 66.35 |  |  |  |  | 12/06/2023, 09:10 | 09/06/2023, 09:30 | 12/06/2023, 10:30 | Completed | United Kingdom | 09/06/2023 | 80 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 9 - Not Machine Fault | 340 - Other configurations | 1 - No Fault Found | 00162781 |  | Completed
 | FMSL |  |  | SA-39342 | 10246517 |  |  | UK Repair Medium |  |  | 29/06/2023, 09:48 | 29/06/2023, 10:46 | 57.35 |  |  |  |  | 29/06/2023, 10:46 | 28/06/2023, 08:47 | 29/06/2023, 12:42 | Completed | United Kingdom | 28/06/2023 | 116 | Payment System | Coin-Op | Payment System | Coin-Op | 1 - Payment System | 15 - Card reader | 1 - No Fault Found | 00165372 |  | Completed
 | LOCL |  |  | SA-28871 | 10247253 |  |  | UK Repair High |  |  | 12/04/2023, 09:56 | 12/04/2023, 10:49 | 52.58 |  |  |  |  | 12/04/2023, 10:49 | 30/03/2023, 12:26 | 12/04/2023, 13:20 | Completed | United Kingdom | 30/03/2023 | 151 | Water/Steam Failure | Machine Leaking | Water/Steam Failure | Machine Leaking | 5 - Hot Water System | 219 - B2C Cannisters | 2 - Repair | 00153498 |  | Completed
 | NATA |  |  | SA-19073 | 10247886 |  |  | UK Repair Medium XX |  |  | 19/01/2023, 08:53 | 19/01/2023, 10:14 | 81.5 |  |  |  |  | 19/01/2023, 10:14 | 17/01/2023, 13:40 | 19/01/2023, 11:13 | Completed | United Kingdom | 17/01/2023 | 58 | Mechanical Fault | Cups Jamming | Mechanical Fault | Cups Jamming | 2 - Product Handling | 63 - Splitter & Scrolls | 2 - Repair | 00142076 |  | Completed
 | NATA |  |  | [NAME] | 10247886 |  |  | UK Repair Medium XX |  |  | 25/01/2023, 07:38 | 25/01/2023, 09:25 | 106.92 |  |  |  |  | 25/01/2023, 09:25 | 24/01/2023, 13:29 | 25/01/2023, 11:06 | Completed | United Kingdom | 24/01/2023 | 100 | Mechanical Fault | Cups Jamming | Mechanical Fault | Cups Jamming | 2 - Product Handling | 61 - B2C Dispense Arm | 10 - Top up (Parts ordered) | 00143259 |  | Completed
 | NATA |  |  | [NAME] | 10247886 |  |  | UK Repair Medium XX |  |  | 26/01/2023, 07:32 | 26/01/2023, 08:40 | 68.47 |  |  |  |  | 26/01/2023, 08:40 | 25/01/2023, 11:05 | 26/01/2023, 09:22 | Completed | United Kingdom | 25/01/2023 | 41 |  |  | Blocking Fault-Machine Standstill | Not Dispensing | 2 - Product Handling | 61 - B2C Dispense Arm | 3 - Replace | 00143259 |  | Completed
 | FMSN |  |  | SA-11259 | 10247895 |  |  | UK Repair Medium XX |  |  | 16/11/2022, 09:09 | 16/11/2022, 11:06 | 117.57 |  |  |  |  | 16/11/2022, 11:06 | 15/11/2022, 14:03 | 16/11/2022, 11:59 | Completed | United Kingdom | 15/11/2022 | 52 | Mechanical Fault | Cups Jamming | Mechanical Fault | Cups Jamming | 9 - Not Machine Fault | 372 - Component out of place | 4 - Adjust | 00133059 |  | Completed
 | FMSN |  |  | SA-11392 | 10247895 |  |  | UK Preventative Maintenance Low |  |  | 16/11/2022, 12:02 | 16/11/2022, 12:02 | 0.15 |  |  |  |  | 16/11/2022, 12:02 | 16/11/2022, 12:02 | 16/11/2022, 12:07 | Completed | United Kingdom | 16/11/2022 | 4 | Other Faults | Filter Change Message | Other Faults | Filter Change Message | 9 - Not Machine Fault | 379 - PM only (reason code 4) | 5 - Clean |  |  | Completed
 | FMSN |  |  | SA-11566 | 10247895 |  |  | UK Repair Medium XX |  |  | 17/11/2022, 13:11 | 17/11/2022, 13:55 | 43.9 |  |  |  |  | 17/11/2022, 13:55 | 17/11/2022, 11:20 | 17/11/2022, 15:58 | Completed | United Kingdom | 17/11/2022 | 123 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 2 - Product Handling | 47 - BV product chute | 1 - No Fault Found | 00133448 |  | Completed
 | FMSN |  |  | SA-13064 | 10247895 |  |  | UK Preventative Maintenance Low |  |  | 28/11/2022, 15:45 | 28/11/2022, 15:46 | 1.1 |  |  |  |  | 28/11/2022, 15:46 | 28/11/2022, 15:42 | 28/11/2022, 15:48 | Completed | United Kingdom | 28/11/2022 | 2 | Other Faults | Filter Change Message | Other Faults | Filter Change Message | 9 - Not Machine Fault | 351 - Water/scale filter | 3 - Replace |  |  | Completed
 | FOLC |  |  | SA-29855 | 10247940 |  |  | UK Repair Medium |  |  | 13/04/2023, 08:07 | 13/04/2023, 08:07 | 0.1 |  |  |  |  | 13/04/2023, 08:07 | 11/04/2023, 13:29 | 13/04/2023, 08:10 | Completed | United Kingdom | 11/04/2023 | 2 | Mechanical Fault | Dispensing Accessories | Mechanical Fault | Dispensing Accessories | 2 - Product Handling | 34 - Carousel motor | 10 - Top up (Parts ordered) | 00154659 |  | Completed
 | FOLC |  |  | SA-30103 | 10247940 |  |  | Uk Revisit Medium |  |  | 17/04/2023, 08:09 | 17/04/2023, 09:23 | 73.52 |  |  |  |  | 17/04/2023, 09:23 | 13/04/2023, 08:09 | 17/04/2023, 10:08 | Completed | United Kingdom | 13/04/2023 | 45 | Mechanical Fault | Dispensing Accessories | Mechanical Fault | Dispensing Accessories | 2 - Product Handling | 64 - Splitter actuator motor | 3 - Replace | 00154659 |  | Completed
 | FOLC |  |  | SA-34075 | 10247940 |  |  | UK Repair Medium |  |  | 17/05/2023, 14:42 | 17/05/2023, 15:40 | 57.83 |  |  |  |  | 17/05/2023, 15:40 | 16/05/2023, 14:22 | 17/05/2023, 16:30 | Completed | United Kingdom | 16/05/2023 | 49 | Mechanical Fault | Cups Jamming | Mechanical Fault | Cups Jamming | 2 - Product Handling | 63 - Splitter & Scrolls | 1 - No Fault Found | 00159585 |  | Completed
 | FMSL |  |  | SA-12781 | 10251461 |  |  | UK Client Care Medium |  |  | 28/11/2022, 09:58 | 28/11/2022, 10:37 | 38.85 |  |  |  |  | 28/11/2022, 10:37 | 25/11/2022, 09:37 | 28/11/2022, 11:38 | Completed | United Kingdom | 25/11/2022 | 60 | Machine Reporting Error | Error Message On Display | Machine Reporting Error | Error Message On Display | 5 - Hot Water System | 199 - B2C Valve block | 2 - Repair | 00134745 |  | Completed
 | FMSL |  |  | SA-32454 | 10251461 |  |  | UK Preventative Maintenance Low |  |  | 03/05/2023, 11:38 | 03/05/2023, 11:51 | 13.12 |  |  |  |  | 03/05/2023, 11:51 | 03/05/2023, 11:35 | 03/05/2023, 12:24 | Completed | United Kingdom | 03/05/2023 | 33 | Other Faults | Request From Sales Rep | Other Faults | Request From Sales Rep | 9 - Not Machine Fault | 364 - Machine install | 1 - No Fault Found |  |  | Completed
 | FMSL |  |  | SA-33689 | 10251461 |  |  | UK Repair Medium |  |  | 15/05/2023, 13:21 | 15/05/2023, 14:44 | 82.87 |  |  |  |  | 15/05/2023, 14:44 | 12/05/2023, 13:58 | 15/05/2023, 15:11 | Completed | United Kingdom | 12/05/2023 | 27 | Quality Of The Dispensing | Brewing Discointinous | Quality Of The Dispensing | Brewing Discointinous | 9 - Not Machine Fault | 375 - Product damaged | 6 - Clear | 00159150 |  | Completed
 | FMSL |  |  | [NAME] | 10251461 |  |  | UK Preventative Maintenance Low |  |  | 14/06/2023, 09:49 | 14/06/2023, 11:20 | 91.1 |  |  |  |  | 14/06/2023, 11:20 | 14/06/2023, 09:02 | 14/06/2023, 11:56 | Completed | United Kingdom | 14/06/2023 | 35 | Mechanical Fault | Cup Splitter Issue | Mechanical Fault | Cup Splitter Issue | 2 - Product Handling | 63 - Splitter & Scrolls | 3 - Replace |  |  | Completed
 | FMSL |  |  | SA-53281 | 10251461 |  |  | UK Preventative Maintenance Low |  |  | 10/10/2023, 08:22 | 10/10/2023, 08:52 | 30.92 |  |  |  |  | 10/10/2023, 08:52 | 10/10/2023, 08:20 | 10/10/2023, 09:17 | Completed | United Kingdom | 10/10/2023 | 24 | Other Faults | Filter Change Message | Other Faults | Filter Change Message | 9 - Not Machine Fault | 351 - Water/scale filter | 3 - Replace |  |  | Completed
 | FOLC |  |  | SA-20124 | 10251507-02i4W00000VUmfJQAT |  |  | UK Repair Medium XX |  |  | 25/01/2023, 11:40 | 25/01/2023, 12:27 | 47.23 |  |  |  |  | 25/01/2023, 12:27 | 24/01/2023, 14:41 | 25/01/2023, 12:43 | Completed | United Kingdom | 24/01/2023 | 16 | Payment System | Power | Payment System | Power | 2 - Product Handling | 61 - B2C Dispense Arm | 4 - Adjust | 00143292 |  | Completed
 | FOLC |  |  | SA-22062 | 10251507-02i4W00000VUmfJQAT |  |  | UK Repair Medium XX |  |  | 08/02/2023, 11:27 | 08/02/2023, 11:45 | 17.57 |  |  |  |  | 08/02/2023, 11:45 | 07/02/2023, 14:56 | 09/02/2023, 10:08 | Completed | United Kingdom | 07/02/2023 | 1343 | Payment System | Connection | Payment System | Connection | 1 - Payment System | 15 - Card reader | 1 - No Fault Found | 00145663 |  | Completed
 | FOLC |  |  | SA-24019 | 10251507-02i4W00000VUmfJQAT |  |  | UK Repair Medium XX |  |  | 23/02/2023, 10:21 | 23/02/2023, 10:50 | 29.02 |  |  |  |  | 23/02/2023, 10:50 | 22/02/2023, 11:43 | 23/02/2023, 11:25 | Completed | United Kingdom | 22/02/2023 | 34 | Quality Of The Dispensing | Absent Dose | Quality Of The Dispensing | Absent Dose | 9 - Not Machine Fault | 378 - Cleared By Phone | 6 - Clear | 00147994 |  | Completed
 | LOCL |  |  | [NAME] | 10251516 |  |  | UK Repair Medium XX |  |  | 20/01/2023, 15:22 | 23/01/2023, 09:53 | 3991.15 |  |  |  |  | 23/01/2023, 09:53 | 20/01/2023, 13:29 | 23/01/2023, 09:55 | Completed | United Kingdom | 20/01/2023 | 2 | Other Faults | [NAME] | Other Faults | [NAME] | 9 - Not Machine Fault | 376 - Operator Cleared | 6 - Clear |  |  | Completed
 | FOLC |  |  | SA-33318 | 10253344 |  |  | UK Repair Medium |  |  | 11/05/2023, 15:18 | 11/05/2023, 15:18 | 0.05 |  |  |  |  | 11/05/2023, 15:18 | 10/05/2023, 12:01 | 12/05/2023, 11:08 | Completed | United Kingdom | 10/05/2023 | 1189 | Mechanical Fault | Cup Stand Issue | Mechanical Fault | Cup Stand Issue | 2 - Product Handling | 35 - Carousel drive gear | 1 - No Fault Found | 00158730 |  | Completed
 | FOLC |  |  |  | 10253344 |  |  | UK Clear by phone Medium |  |  |  |  |  |  |  |  |  |  | 07/07/2023, 08:56 |  | Completed | United Kingdom | 07/07/2023 |  | Other Faults | [NAME] |  |  |  |  |  | 00166824 | SOLVED BY PHONE
 | FOLC |  |  | SA-1445 | 10253349 |  |  | UK Repair Medium XX |  |  | 07/09/2022, 12:46 | 07/09/2022, 13:57 | 70.92 |  |  |  |  | 07/09/2022, 13:57 | 06/09/2022, 09:12 | 07/09/2022, 14:43 | Completed | United Kingdom | 06/09/2022 | 45 | Mechanical Fault | Drum Issue | Mechanical Fault | Drum Issue | 5 - Hot Water System | 248 - B2C flow meter | 2 - Repair | 00124703 |  | Completed
 | FOLC |  |  | SA-51665 | 10253349 |  |  | UK Client Care Low |  |  | 09/10/2023, 10:48 | 09/10/2023, 11:32 | 43.32 |  |  |  |  | 09/10/2023, 11:32 | 27/09/2023, 15:46 | 09/10/2023, 11:49 | Completed | United Kingdom | 27/09/2023 | 17 | Other Faults | [NAME] | Other Faults | [NAME] | 9 - Not Machine Fault | 333 - Price change | 1 - No Fault Found | 00179166 |  | Completed
 | LOCL |  |  | SA-14161 | 10253721 |  |  | UK Repair Medium XX |  |  | 06/12/2022, 11:19 | 06/12/2022, 11:20 | 1.05 |  |  |  |  | 06/12/2022, 11:20 | 06/12/2022, 10:06 | 06/12/2022, 11:20 | Completed | United Kingdom | 06/12/2022 | 0 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 9 - Not Machine Fault | 352 - Water blocker | 4 - Adjust |  |  | Completed
 | LOCL |  |  | SA-42485 | 10253721 |  |  | UK Preventative Maintenance Medium |  |  | 20/07/2023, 13:04 | 20/07/2023, 13:29 | 25.45 |  |  |  |  | 20/07/2023, 13:29 | 20/07/2023, 12:02 | 20/07/2023, 14:17 | Completed | United Kingdom | 20/07/2023 | 47 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 9 - Not Machine Fault | 351 - Water/scale filter | 8 - Upgrade |  |  | Completed
 | LOCL |  |  | SA-56301 | 10253721 |  |  | UK Client Care Low |  |  | 01/11/2023, 13:17 | 01/11/2023, 13:36 | 18.53 |  |  |  |  | 01/11/2023, 13:36 | 31/10/2023, 14:51 | 01/11/2023, 14:20 | Completed | United Kingdom | 31/10/2023 | 43 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 9 - Not Machine Fault | 351 - Water/scale filter | 3 - Replace |  |  | Completed
 | AFFI |  |  | SA-16289 | 10320023 |  |  | UK Repair Medium XX |  |  | 21/12/2022, 16:32 | 21/12/2022, 16:32 | 0.1 |  |  |  |  | 21/12/2022, 16:32 | 21/12/2022, 10:27 | 21/12/2022, 16:44 | Completed | United Kingdom | 21/12/2022 | 12 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 5 - Hot Water System | 198 - B2C Brewer | 4 - Adjust | 00138776 |  | Completed
 | AFFI |  |  | SA-39647 | 10320023 |  |  | UK Client Care Low |  |  | 29/06/2023, 11:58 | 29/06/2023, 11:58 | 0.4 |  |  |  |  | 29/06/2023, 11:58 | 29/06/2023, 11:51 | 29/06/2023, 11:59 | Completed | United Kingdom | 29/06/2023 | 0 | Other Faults | [NAME] | Other Faults | [NAME] | 3 - Control System | 128 - Software | 8 - Upgrade |  |  | Completed
 | FMSN |  |  | SA-24677 | 10320024-02i4W00000ZV8mfQAD |  |  | UK Client Care Medium |  |  | 01/03/2023, 10:44 | 01/03/2023, 11:44 | 60.03 |  |  |  |  | 01/03/2023, 11:44 | 28/02/2023, 10:49 | 01/03/2023, 13:07 | Completed | United Kingdom | 28/02/2023 | 83 | Payment System | Cashless | Payment System | Cashless | 1 - Payment System | 15 - Card reader | 1 - No Fault Found | 00148798 |  | Completed
 | FMSN |  |  | SA-40900 | 10320024-02i4W00000ZV8mfQAD |  |  | UK Repair Medium |  |  | 10/07/2023, 10:02 | 10/07/2023, 11:45 | 102.73 |  |  |  |  | 10/07/2023, 11:45 | 07/07/2023, 14:22 | 10/07/2023, 13:43 | Completed | United Kingdom | 07/07/2023 | 118 | Mechanical Fault | Cups Jamming | Mechanical Fault | Cups Jamming | 9 - Not Machine Fault | 344 - Cup jam | 6 - Clear | 00166937 |  | Completed
 | FMSN |  |  | SA-42314 | 10320024-02i4W00000ZV8mfQAD |  |  | UK Repair Medium |  |  | 19/07/2023, 12:40 | 19/07/2023, 12:40 | 0.07 |  |  |  |  | 19/07/2023, 12:40 | 19/07/2023, 11:02 | 19/07/2023, 13:39 | Completed | United Kingdom | 19/07/2023 | 59 | Payment System | Coin-Op | Mechanical Fault | Cup Stand Issue | 9 - Not Machine Fault | 372 - Component out of place | 2 - Repair | 00168518 |  | Completed
 | FMSN |  |  | SA-42976 | 10320024-02i4W00000ZV8mfQAD |  |  | UK Repair Medium |  |  | 26/07/2023, 07:40 | 26/07/2023, 10:45 | 185.55 |  |  |  |  | 26/07/2023, 10:45 | 25/07/2023, 10:28 | 26/07/2023, 14:22 | Completed | United Kingdom | 25/07/2023 | 217 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 9 - Not Machine Fault | 379 - PM only (reason code 4) | 1 - No Fault Found | 00169231 |  | Completed
 | FMSN |  |  | SA-46812 | 10320024-02i4W00000ZV8mfQAD |  |  | UK Client Care Medium |  |  | 22/08/2023, 15:08 | 22/08/2023, 15:08 | 0.07 |  |  |  |  | 22/08/2023, 15:08 | 22/08/2023, 15:05 | 22/08/2023, 15:09 | Completed | United Kingdom | 22/08/2023 | 0 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 9 - Not Machine Fault | 379 - PM only (reason code 4) | 5 - Clean |  |  | Completed
 | FMSN |  |  | SA-50274 | 10320024-02i4W00000ZV8mfQAD |  |  | UK Repair Medium |  |  | 20/09/2023, 07:51 | 20/09/2023, 08:57 | 65.2 |  |  |  |  | 20/09/2023, 08:57 | 18/09/2023, 14:06 | 20/09/2023, 09:32 | Completed | United Kingdom | 18/09/2023 | 35 | Mechanical Fault | Dispensing Accessories | Mechanical Fault | Dispensing Accessories | 9 - Not Machine Fault | 374 - Product loading | 4 - Adjust | 00177543 |  | Completed
 | FOLC |  |  | SA-45789 | 10421311 |  |  | DE Repair High |  |  | 16/08/2023, 07:00 | 16/08/2023, 09:42 | 161.57 |  |  |  |  | 16/08/2023, 09:42 | 15/08/2023, 06:38 | 16/08/2023, 11:40 | Completed | Germany | 15/08/2023 | 117 | Quality Of The Dispensing | Prod: Product Does Not Cool Down | Quality Of The Dispensing | Prod: Product Does Not Cool Down | 7 - Cold Water and Refrigeration | 297 - Chiller | 2 - Repair | 00172313 |  | Completed
 | FMSN |  |  | SA-1782 | 10511910-02i4W00000VUuhlQAD |  |  | UK Repair Medium |  |  | 08/09/2022, 08:14 | 08/09/2022, 11:03 | 168.85 |  |  |  |  | 08/09/2022, 11:03 | 07/09/2022, 15:16 | 08/09/2022, 11:10 | Completed | United Kingdom | 07/09/2022 | 7 | Mechanical Fault | Cups Jamming | Mechanical Fault | Cups Jamming | 2 - Product Handling | 63 - Splitter & Scrolls | 6 - Clear | 00124972 |  | Completed
 | FMSN |  |  | SA-10093 | 10511910-02i4W00000VUuhlQAD |  |  | UK Repair Medium |  |  | 09/11/2022, 12:16 | 09/11/2022, 13:21 | 65.02 |  |  |  |  | 09/11/2022, 13:21 | 07/11/2022, 14:44 | 09/11/2022, 13:23 | Completed | United Kingdom | 07/11/2022 | 2 | Payment System | Connection | Payment System | Connection | 1 - Payment System | 30 - Cassette | 4 - Adjust | 00131675 |  | Completed
 | FOLC |  |  | SA-25645 | 10621197 |  |  | DE Repair Low |  |  | 07/03/2023, 11:51 | 07/03/2023, 11:51 | 0.07 |  |  |  |  | 07/03/2023, 11:51 | 07/03/2023, 11:50 | 07/03/2023, 11:52 | Completed | Germany | 07/03/2023 | 1 |  |  | Quality Of The Dispensing | Prod: Too Hot | 7 - Cold Water and Refrigeration | 297 - Chiller | 1 - No Fault Found | 00148492 |  | Completed
 | FOLC |  |  | SA-31515 | 10621197 |  |  | DE Repair High |  |  | 26/04/2023, 07:02 | 26/04/2023, 09:40 | 158 |  |  |  |  | 26/04/2023, 09:40 | 25/04/2023, 12:11 | 26/04/2023, 12:13 | Completed | Germany | 25/04/2023 | 152 | Quality Of The Dispensing | Prod: Too Hot | Quality Of The Dispensing | Prod: Too Hot | 7 - Cold Water and Refrigeration | 297 - Chiller | 3 - Replace | 00156741 |  | Completed
 | FOLC |  |  | [NAME] | 10621197 |  |  | DE Revisit High |  |  | 23/05/2023, 08:13 | 23/05/2023, 10:07 | 114.47 |  |  |  |  | 23/05/2023, 10:07 | 23/05/2023, 08:12 | 23/05/2023, 11:17 | Completed | Germany | 23/05/2023 | 69 | Quality Of The Dispensing | Prod: Product Does Not Cool Down | Quality Of The Dispensing | Prod: Product Does Not Cool Down | 7 - Cold Water and Refrigeration | 297 - Chiller | 3 - Replace |  |  | Completed
 | FOLC |  |  | SA-35124 | 10621197 |  |  | DE Revisit High |  |  | 25/05/2023, 06:44 | 25/05/2023, 09:52 | 188.17 |  |  |  |  | 25/05/2023, 09:52 | 25/05/2023, 06:22 | 25/05/2023, 12:31 | Completed | Germany | 25/05/2023 | 159 | Quality Of The Dispensing | Prod: Product Does Not Cool Down | Quality Of The Dispensing | Prod: Product Does Not Cool Down | 9 - Not Machine Fault | 368 - Parts Ordered (9) | 1 - No Fault Found |  |  | Completed
 | FOLC |  |  | SA-35247 | 10621197 |  |  | DE Revisit High |  |  | 17/07/2023, 10:56 | 17/07/2023, 11:04 | 7.92 |  |  |  |  | 17/07/2023, 11:04 | 25/05/2023, 12:31 | 17/07/2023, 12:01 | Completed | Germany | 25/05/2023 | 56 | Quality Of The Dispensing | Prod: Product Does Not Cool Down | Quality Of The Dispensing | Prod: Product Does Not Cool Down | 7 - Cold Water and Refrigeration | 300 - Condenser fan motor | 3 - Replace |  |  | Completed
 | FMSL |  |  | SA-54701 | 10912560 |  |  | UK Repair Medium |  |  | 20/10/2023, 08:12 | 20/10/2023, 08:52 | 40.22 |  |  |  |  | 20/10/2023, 08:52 | 18/10/2023, 16:35 | 20/10/2023, 09:32 | Completed | United Kingdom | 18/10/2023 | 40 | Machine Reporting Error | Error Message On Display | Machine Reporting Error | Error Message On Display | 9 - Not Machine Fault | 349 - No mains power | 1 - No Fault Found | 00182545 |  | Completed
 | FMSL |  |  | SA-54917 | 10912560 |  |  | Uk Revisit Medium |  |  | 25/10/2023, 07:59 | 25/10/2023, 08:42 | 43 |  |  |  |  | 25/10/2023, 08:45 | 20/10/2023, 09:30 | 25/10/2023, 10:00 | Completed | United Kingdom | 20/10/2023 | 436 | Machine Reporting Error | Error Message On Display | Machine Reporting Error | Error Message On Display | 7 - Cold Water and Refrigeration | 297 - Chiller | 10 - Top up (Parts ordered) | 00182545 |  | Completed
 | FMSL |  |  | SA-55608 | 10912560 |  |  | Uk Revisit Medium |  |  | 27/10/2023, 08:14 | 27/10/2023, 08:49 | 34.95 |  |  |  |  | 27/10/2023, 08:49 | 25/10/2023, 16:00 | 27/10/2023, 10:19 | Completed | United Kingdom | 25/10/2023 | 89 | Machine Reporting Error | Error Message On Display | Machine Reporting Error | Error Message On Display | 7 - Cold Water and Refrigeration | 297 - Chiller | 3 - Replace | 00182545 |  | Completed
 | FMSS |  |  | SA-5151 | 11225195 |  |  | DE Repair Low |  |  | 04/10/2022, 12:51 | 04/10/2022, 12:54 | 3.35 |  |  |  |  | 04/10/2022, 12:54 | 04/10/2022, 12:40 | 04/10/2022, 13:08 | Completed | Germany | 04/10/2022 | 13 | Quality Of The Dispensing | Prod: Group 2 Does Not Deliver | Quality Of The Dispensing | Prod: Group 2 Does Not Deliver | 9 - Not Machine Fault | 372 - Component out of place | 1 - No Fault Found |  |  | Completed
 | FMSS |  |  | SA-8611 | 11225195 |  |  | DE Repair Low |  |  | 27/10/2022, 06:27 | 27/10/2022, 08:19 | 111.58 |  |  |  |  | 27/10/2022, 08:19 | 27/10/2022, 06:24 | 27/10/2022, 08:41 | Completed | Germany | 27/10/2022 | 22 | Other Faults | Lock/Key Issue | Other Faults | Lock/Key Issue | 9 - Not Machine Fault | 372 - Component out of place | 1 - No Fault Found | 00130239 |  | Completed
 | FMSS |  |  | SA-40213 | 11226333-02i4W00000VV1dDQAT |  |  | DE Repair High |  |  | 04/07/2023, 06:46 | 04/07/2023, 08:58 | 262.83 | 130 |  |  |  | 04/07/2023, 08:58 | 04/07/2023, 06:08 | 04/07/2023, 13:00 | Completed | Germany | 04/07/2023 | 241 | Quality Of The Dispensing | Prod: Group 1 Does Not Deliver | Quality Of The Dispensing | Prod: Group 1 Does Not Deliver | 9 - Not Machine Fault | 354 - Machine not in use | 1 - No Fault Found | 00166182 |  | Completed
 | FMSS |  |  | SA-50193 | 11231821 |  |  | DE Repair Low |  |  | 19/09/2023, 13:00 | 19/09/2023, 13:38 | 37.6 |  |  |  |  | 19/09/2023, 13:38 | 18/09/2023, 10:19 | 19/09/2023, 14:55 | Completed | Germany | 18/09/2023 | 76 | Mechanical Fault | Spiral Problem | Mechanical Fault | Spiral Problem | 2 - Product Handling | 40 - Geneva wheel drive cam | 8 - Upgrade | 00177442 |  | Completed
 | FMSS |  |  | SA-52676 | 11231884 |  |  | DE Preventative Maintenance No Priority |  |  | 05/10/2023, 08:01 | 05/10/2023, 08:01 | 0.07 |  |  |  |  | 05/10/2023, 08:01 | [NAME], 08:00 | 05/10/2023, 08:22 | Completed | Germany | 05/10/2023 | 21 | Quality Of The Dispensing | [NAME] | Quality Of The Dispensing | [NAME] | 9 - Not Machine Fault | 379 - PM only (reason code 4) | 5 - Clean |  |  | Completed
 | FMSS |  |  | SA-30850 | 11232195 |  |  | DE Repair Low |  |  | 20/04/2023, 07:50 | 20/04/2023, 07:50 | 0.23 |  |  |  |  | 20/04/2023, 07:50 | 20/04/2023, 07:48 | 20/04/2023, 07:52 | Completed | Germany | 20/04/2023 | 1 | Payment System | Cashless | Payment System | Cashless | 1 - Payment System | 16 - Cashless interface | 6 - Clear |  |  | Completed
 | FONA |  |  | SA-21519 | 11232487 |  |  | DE Repair Low |  |  | 06/02/2023, 04:55 | 06/02/2023, 06:12 | 77 |  |  |  |  | 06/02/2023, 06:12 | 03/02/2023, 10:08 | 06/02/2023, 06:32 | Completed | Germany | 03/02/2023 | 19 | Mechanical Fault | Scroll/Rod Does Not Rotate | Mechanical Fault | Scroll/Rod Does Not Rotate | 2 - Product Handling | 48 - Product tray | 2 - Repair | 00145029 |  | Completed
 | FONA |  |  | [NAME] | 11232487 |  |  | DE Repair Low |  |  | 24/08/2023, 11:35 | 24/08/2023, 11:35 | 0.08 |  |  |  |  | 24/08/2023, 11:35 | 24/08/2023, 11:33 | 24/08/2023, 12:31 | Completed | Germany | 24/08/2023 | 55 | Other Faults | Cabinet Problem | Other Faults | Cabinet Problem | 3 - Control System | 102 - GVMC/BV control PCB | 7 - Pro/reprogramme |  |  | Completed
 | FONA |  |  | SA-48043 | 11232487 |  |  | DE Repair Low |  |  | 01/09/2023, 06:09 | 01/09/2023, 06:53 | 143.83 | 100 |  |  |  | 01/09/2023, 06:53 | 31/08/2023, 15:35 | 01/09/2023, 07:58 | Completed | Germany | 31/08/2023 | 64 | Mechanical Fault | Scroll/Rod Does Not Rotate | Mechanical Fault | Scroll/Rod Does Not Rotate | 3 - Control System | 102 - GVMC/BV control PCB | 7 - Pro/reprogramme | 00174806 |  | Completed
 | FONA |  |  | SA-50012 | 11232487 |  |  | DE Repair Low |  |  | 15/09/2023, 12:02 | 15/09/2023, 12:02 | 60.17 | 60 |  |  |  | 15/09/2023, 12:02 | 15/09/2023, 12:00 | 15/09/2023, 13:11 | Completed | Germany | 15/09/2023 | 68 | Mechanical Fault | Spiral Problem | Mechanical Fault | Spiral Problem | 2 - Product Handling | 48 - Product tray | 2 - Repair |  |  | Completed
 | FLDS |  |  | SA-52812 | 11232804 |  |  | DE Installation No Priority |  |  | 18/10/2023, 05:52 | 18/10/2023, 07:29 | 97.33 |  |  |  |  | 18/10/2023, 07:29 | 05/10/2023, 14:07 | 18/10/2023, 08:19 | Completed | Germany | 05/10/2023 | 49 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 9 - Not Machine Fault | 364 - Machine install | 1 - No Fault Found | 00180421 |  | Completed
 | FLDS |  |  | SA-55676 | 11232804 |  |  | DE Repair Low |  |  | 26/10/2023, 06:01 | 26/10/2023, 06:50 | 48.43 |  |  |  |  | 26/10/2023, 06:50 | 26/10/2023, 05:42 | 26/10/2023, 08:43 | Completed | Germany | 26/10/2023 | 113 | Quality Of The Dispensing | Prod: Group 3 Does Not Deliver | Quality Of The Dispensing | Prod: Group 3 Does Not Deliver | 2 - Product Handling | 48 - Product tray | 7 - Pro/reprogramme |  |  | Completed
 | FMSS |  |  | SA-5117 | 11232851 |  |  | DE Repair Low |  |  | 04/10/2022, 11:39 | 04/10/2022, 11:40 | 1 |  |  |  |  | 04/10/2022, 11:40 | 04/10/2022, 11:32 | 04/10/2022, 11:59 | Completed | Germany | 04/10/2022 | 19 | Quality Of The Dispensing | Prod: Group 2 Does Not Deliver | Quality Of The Dispensing | Prod: Group 2 Does Not Deliver | 9 - Not Machine Fault | 372 - Component out of place | 1 - No Fault Found |  |  | Completed
 | FMSS |  |  | SA-17885 | 11232852 |  |  | DE Repair Low |  |  | 11/01/2023, 08:31 | 11/01/2023, 09:02 | 30.82 |  |  |  |  | 11/01/2023, 09:02 | 09/01/2023, 12:14 | 11/01/2023, 09:10 | Completed | Germany | 09/01/2023 | 7 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 9 - Not Machine Fault | 368 - Parts Ordered (9) | 1 - No Fault Found | 00140733 |  | Completed
 | FMSS |  |  | SA-18250 | 11232852 |  |  | DE Revisit Low |  |  | 19/01/2023, 08:46 | 19/01/2023, 09:13 | 27.28 |  |  |  |  | 19/01/2023, 09:13 | 11/01/2023, 09:09 | 19/01/2023, 10:49 | Completed | Germany | 11/01/2023 | 95 |  |  | Quality Of The Dispensing | Standard Maintenance | 9 - Not Machine Fault | 368 - Parts Ordered (9) | 1 - No Fault Found | 00140733 |  | Completed
 | FMSS |  |  | SA-19400 | 11232852 |  |  | DE Uplift Low |  |  | 21/02/2023, 09:31 | 21/02/2023, 11:01 | 90.67 |  |  |  |  | 21/02/2023, 11:01 | 19/01/2023, 10:42 | 21/02/2023, 11:03 | Completed | Germany | 19/01/2023 | 1 |  |  | Quality Of The Dispensing | Standard Maintenance | 9 - Not Machine Fault | 370 - Programming | 7 - Pro/reprogramme | 00140733 |  | Completed
 | FONA |  |  | SA-13602 | 11232891 |  |  | DE Repair Low |  |  | 12/12/2022, 11:55 | 12/12/2022, 12:15 | 20.18 |  |  |  |  | 12/12/2022, 12:15 | 01/12/2022, 10:49 | 12/12/2022, 13:01 | Completed | Germany | 01/12/2022 | 45 | Mechanical Fault | [NAME] | Blocking Fault-Machine Standstill | M/C Does Not Switch On | 1 - Payment System | 29 - Dispenser | 2 - Repair | 00135578 |  | Completed
 | FONA |  |  | SA-47074 | 11232891 |  |  | DE Repair Low |  |  | 24/08/2023, 12:31 | 24/08/2023, 12:31 | 50.08 | 50 |  |  |  | 24/08/2023, 12:31 | 24/08/2023, 12:29 | 24/08/2023, 14:10 | Completed | Germany | 24/08/2023 | 99 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 3 - Control System | 102 - GVMC/BV control PCB | 7 - Pro/reprogramme |  |  | Completed
 | FONA |  |  | SA-47186 | 11232891 |  |  | DE Repair Low |  |  | 25/08/2023, 09:24 | 25/08/2023, 09:52 | 118.15 | 90 |  |  |  | 25/08/2023, 09:52 | 25/08/2023, 09:19 | 25/08/2023, 10:53 | Completed | Germany | 25/08/2023 | 60 | Mechanical Fault | Tray Issue | Mechanical Fault | Tray Issue | 3 - Control System | 102 - GVMC/BV control PCB | 7 - Pro/reprogramme |  |  | Completed
 | FONA |  |  | [NAME] | 11232891 |  |  | DE Repair High |  |  | 15/09/2023, 05:59 | 15/09/2023, 06:46 | 46.32 |  |  |  |  | 15/09/2023, 06:46 | 12/09/2023, 09:56 | 15/09/2023, 07:16 | Completed | Germany | 12/09/2023 | 30 | Mechanical Fault | Dispensing Accessories | Mechanical Fault | Dispensing Accessories | 9 - Not Machine Fault | 340 - Other configurations | 6 - Clear | 00176200 |  | Completed
 | FONA |  |  | SA-53081 | 11232891 |  |  | DE Repair Low |  |  | 10/10/2023, 06:12 | 10/10/2023, 06:59 | 47.13 |  |  |  |  | 10/10/2023, 06:59 | 09/10/2023, 09:08 | 10/10/2023, 07:58 | Completed | Germany | 09/10/2023 | 58 | Quality Of The Dispensing | Prod: Group 1 Does Not Deliver | Quality Of The Dispensing | Prod: Group 1 Does Not Deliver | 3 - Control System | 107 - Cup sensor receiver assy | 5 - Clean | 00180716 |  | Completed
 | FMSS |  |  | SA-3737 | 11233044 |  |  | DE Repair Low |  |  | 22/09/2022, 11:48 | 22/09/2022, 11:49 | 1 |  |  |  |  | 22/09/2022, 11:49 | 22/09/2022, 11:46 | 22/09/2022, 11:52 | Completed | Germany | 22/09/2022 | 2 |  |  | Capsule Fault | Capsule Not Withdrawn | 9 - Not Machine Fault | 370 - Programming | 7 - Pro/reprogramme | 00123957 |  | Completed
 | FMSS |  |  | SA-15945 | 11233044 |  |  | DE Installation No Priority |  |  | 20/12/2022, 08:58 | 20/12/2022, 10:25 | 87.02 |  |  |  |  | 20/12/2022, 10:25 | 19/12/2022, 10:55 | 20/12/2022, 12:20 | Completed | Germany | 19/12/2022 | 115 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 9 - Not Machine Fault | 364 - Machine install | 10 - Top up (Parts ordered) | 00138326 |  | Completed
 | FMSS |  |  | SA-43031 | 11233044 |  |  | DE Repair Low |  |  | 26/07/2023, 05:54 | 26/07/2023, 06:52 | 57.88 |  |  |  |  | 26/07/2023, 06:52 | 25/07/2023, 12:12 | 26/07/2023, 07:52 | Completed | Germany | 25/07/2023 | 60 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 9 - Not Machine Fault | 364 - Machine install | 1 - No Fault Found | 00169270 |  | Completed
 | FONA |  |  | SA-4842 | 11233060 |  |  | DE Repair High |  |  | 05/10/2022, 10:11 | 05/10/2022, 10:37 | 26.5 |  |  |  |  | 05/10/2022, 10:37 | 30/09/2022, 12:45 | 05/10/2022, 11:19 | Completed | Germany | 30/09/2022 | 41 | Other Faults | Machine Door Issue | Other Faults | Machine Door Issue | 2 - Product Handling | 87 - Handling mechanism [NAME] | 4 - Adjust | 00127458 |  | Completed
 | FMSN |  |  | SA-40407 | 11233067 |  |  | DE Repair Low |  |  | 05/07/2023, 06:46 | 05/07/2023, 08:20 | 93.7 |  |  |  |  | 05/07/2023, 08:20 | 05/07/2023, 06:46 | 05/07/2023, 08:52 | Completed | Germany | 05/07/2023 | 31 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 9 - Not Machine Fault | 379 - PM only (reason code 4) | 5 - Clean |  |  | Completed
 | FMSN |  |  | [NAME] | 11233076 |  |  | DE Repair Low |  |  | 25/05/2023, 12:17 | 25/05/2023, 13:16 | 59.1 |  |  |  |  | 25/05/2023, 13:16 | 23/05/2023, 14:09 | 25/05/2023, 13:42 | Completed | Germany | 23/05/2023 | 26 | Quality Of The Dispensing | Prod: Group 1 Does Not Deliver | Quality Of The Dispensing | Prod: Group 1 Does Not Deliver | 6 - Cabinet/Door Fit | 294 - product bin/hopper | 4 - Adjust | 00160449 |  | Completed
 | FONA |  |  | SA-42874 | 11233119 |  |  | DE Repair Low |  |  | 24/07/2023, 14:38 | 24/07/2023, 14:39 | 90.12 | 90 |  |  |  | 24/07/2023, 14:39 | 24/07/2023, 14:36 | 24/07/2023, 15:10 | Completed | Germany | 24/07/2023 | 31 | Quality Of The Dispensing | [NAME] | Quality Of The Dispensing | [NAME] | 2 - Product Handling | 48 - Product tray | 7 - Pro/reprogramme |  |  | Completed
 | FONA |  |  | SA-52442 | 11233119 |  |  | DE Repair Low |  |  | 16/10/2023, 13:06 | 16/10/2023, 13:47 | 111.47 | 70 |  |  |  | 16/10/2023, 13:47 | 04/10/2023, 06:33 | 16/10/2023, 14:44 | Completed | Germany | 04/10/2023 | 57 | Quality Of The Dispensing | [NAME] | Quality Of The Dispensing | [NAME] | 9 - Not Machine Fault | 340 - Other configurations | 7 - Pro/reprogramme | 00180005 |  | Completed
 | NATA |  |  | SA-35697 | 11233203 |  |  | DE Repair High |  |  | 31/05/2023, 11:54 | 31/05/2023, 11:54 | 0.08 |  |  |  |  | 31/05/2023, 11:54 | 31/05/2023, 10:50 | 31/05/2023, 11:54 | Completed | Germany | 31/05/2023 | 0 | Quality Of The Dispensing | [NAME] | Quality Of The Dispensing | [NAME] | 9 - Not Machine Fault | 368 - Parts Ordered (9) | 1 - No Fault Found |  |  | Completed
 | NATA |  |  | SA-35720 | 11233203 |  |  | DE Revisit Low |  |  | 02/06/2023, 06:44 | 02/06/2023, 07:34 | 49.63 |  |  |  |  | 02/06/2023, 07:34 | 31/05/2023, 11:57 | 02/06/2023, 09:04 | Completed | Germany | 31/05/2023 | 90 | Quality Of The Dispensing | [NAME] | Quality Of The Dispensing | [NAME] | 2 - Product Handling | 48 - Product tray | 2 - Repair |  |  | Completed
 | FMSS |  |  | SA-19116 | 11233219 |  |  | DE Business Care No Priority |  |  | 17/01/2023, 15:06 | 17/01/2023, 16:05 | 59.27 |  |  |  |  | 17/01/2023, 16:05 | 17/01/2023, 15:00 | 17/01/2023, 16:06 | Completed | Germany | 17/01/2023 | 1 | Payment System | Cashless | Payment System | Cashless | 2 - Product Handling | 85 - Handling mech | 7 - Pro/reprogramme |  |  | Completed
 | FMSS |  |  | SA-22241 | 11233219 |  |  | DE Repair No Priority |  |  | 08/02/2023, 16:45 | 08/02/2023, 16:45 | 0.1 |  |  |  |  | 08/02/2023, 16:45 | 08/02/2023, 15:51 | 08/02/2023, 16:46 | Completed | Germany | 08/02/2023 | 1 | Payment System | Mdb Device | Payment System | Mdb Device | 9 - Not Machine Fault | 333 - Price change | 7 - Pro/reprogramme |  |  | Completed
 | FMSS |  |  | SA-50449 | 11233219 |  |  | DE Repair Low |  |  | 19/09/2023, 12:38 | 19/09/2023, 12:38 | 0.07 |  |  |  |  | 19/09/2023, 12:38 | 19/09/2023, 12:38 | 19/09/2023, 13:05 | Completed | Germany | 19/09/2023 | 27 | Mechanical Fault | Carousel Issue | Mechanical Fault | Carousel Issue | 2 - Product Handling | 45 - BV/PV vend motor | 4 - Adjust |  |  | Completed
 | FOLC |  |  | SA-32969 | 11233254 |  |  | DE Repair Low |  |  | 09/05/2023, 12:54 | 09/05/2023, 12:54 | 0.12 |  |  |  |  | 09/05/2023, 12:54 | 08/05/2023, 06:11 | 09/05/2023, 15:08 | Completed | Germany | 08/05/2023 | 133 | Payment System | Coin-Op | Payment System | Coin-Op | 1 - Payment System | 32 - Other | 7 - Pro/reprogramme | 00158260 |  | Completed
 | FMSS |  |  | SA-1158 | 11233268 |  |  | DE Repair Low |  |  | 05/09/2022, 08:07 | 05/09/2022, 08:37 | 29.73 |  |  |  |  | 05/09/2022, 08:37 | 02/09/2022, 13:56 | 05/09/2022, 09:00 | Completed | Germany | 02/09/2022 | 23 | Mechanical Fault | Scroll/Rod Does Not Rotate | Mechanical Fault | Scroll/Rod Does Not Rotate | 1 - Payment System | 14 - Controller | 7 - Pro/reprogramme | 00124496 |  | Completed
 | FMSS |  |  | SA-4392 | 11233268 |  |  | DE Repair Low |  |  | 28/09/2022, 13:12 | 28/09/2022, 14:04 | 52.13 |  |  |  |  | 28/09/2022, 14:04 | 28/09/2022, 08:30 | 28/09/2022, 14:37 | Completed | Germany | 28/09/2022 | 33 | Quality Of The Dispensing | Prod: Group 1 Does Not Deliver | Quality Of The Dispensing | Prod: Group 1 Does Not Deliver | 1 - Payment System | 14 - Controller | 7 - Pro/reprogramme | 00127095 |  | Completed
 | FMSS |  |  | SA-28025 | 11233268 |  |  | DE Repair Low |  |  |  |  |  |  |  |  |  |  | 24/03/2023, 08:22 | 24/03/2023, 11:14 | Completed | Germany | 24/03/2023 |  | Quality Of The Dispensing | [NAME] |  |  | 9 - Not Machine Fault | 378 - Cleared By Phone |  | 00152579 |  | Completed
 | FONA |  |  | SA-45688 | 11233381 |  |  | DE Installation Low |  |  | 14/08/2023, 11:30 | 14/08/2023, 11:31 | 0.12 |  |  |  |  | 14/08/2023, 11:31 | 14/08/2023, 11:29 | 14/08/2023, 11:59 | Completed | Germany | 14/08/2023 | 28 | Quality Of The Dispensing | [NAME] | Quality Of The Dispensing | [NAME] | 9 - Not Machine Fault | 364 - Machine install | 1 - No Fault Found |  |  | Completed
 | FONA |  |  | SA-47609 | 11233381 |  |  | DE Repair Low |  |  | 29/08/2023, 15:25 | 29/08/2023, 15:25 | 0.1 |  |  |  |  | 29/08/2023, 15:25 | 29/08/2023, 15:24 | 29/08/2023, 15:27 | Completed | Germany | 29/08/2023 | 2 | Quality Of The Dispensing | Absent Dose | Quality Of The Dispensing | Absent Dose | 2 - Product Handling | 85 - Handling mech | 7 - Pro/reprogramme |  |  | Completed
 | NATA |  |  | SA-46189 | 11233393 |  |  | DE Installation Low |  |  | 17/08/2023, 10:50 | 17/08/2023, 11:40 | 50.1 |  |  |  |  | 17/08/2023, 11:40 | 17/08/2023, 10:46 | 17/08/2023, 12:49 | Completed | Germany | 17/08/2023 | 68 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 9 - Not Machine Fault | 364 - Machine install | 1 - No Fault Found |  |  | Completed
 | FOLC |  |  | SA-25564 | 11233397 |  |  | DE Repair High |  |  | 08/03/2023, 05:54 | 08/03/2023, 06:11 | 17.18 |  |  |  |  | 08/03/2023, 06:11 | 07/03/2023, 08:34 | 08/03/2023, 06:50 | Completed | Germany | 07/03/2023 | 38 | Blocking Fault-Machine Standstill | M/C Does Not Switch On | Blocking Fault-Machine Standstill | M/C Does Not Switch On | 1 - Payment System | 3 - Damaged/foreign coins/objects | 6 - Clear | 00149835 |  | Completed
 | FONA |  |  | [NAME] | 11233403 |  |  | DE Repair High |  |  | 14/03/2023, 07:36 | 14/03/2023, 08:00 | 24.07 |  |  |  |  | 14/03/2023, 08:00 | 13/03/2023, 13:38 | 14/03/2023, 08:13 | Completed | Germany | 13/03/2023 | 13 | Blocking Fault-Machine Standstill | M/C Does Not Switch On | Blocking Fault-Machine Standstill | M/C Does Not Switch On | 9 - Not Machine Fault | 340 - Other configurations | 7 - Pro/reprogramme | 00150801 |  | Completed
 | FONA |  |  | SA-26854 | 11233403 |  |  | DE Repair Low |  |  | 16/03/2023, 06:30 | 16/03/2023, 06:53 | 23.15 |  |  |  |  | 16/03/2023, 06:53 | 15/03/2023, 13:48 | 16/03/2023, 07:13 | Completed | Germany | 15/03/2023 | 19 | Mechanical Fault | Vend Flap Issue | Mechanical Fault | Vend Flap Issue | 1 - Payment System | 16 - Cashless interface | 6 - Clear |  |  | Completed
 | FONA |  |  | SA-32109 | 11233403 |  |  | DE Repair High |  |  | 02/05/2023, 08:16 | 02/05/2023, 08:59 | 43.15 |  |  |  |  | 02/05/2023, 08:59 | 02/05/2023, 08:15 | 02/05/2023, 10:20 | Completed | Germany | 02/05/2023 | 81 | Blocking Fault-Machine Standstill | M/C Does Not Switch On | Blocking Fault-Machine Standstill | M/C Does Not Switch On | 6 - Cabinet/Door Fit | 293 - BV door switch actuator | 3 - Replace |  |  | Completed
 | FOLC |  |  | SA-33178 | 11233404 |  |  | DE Repair Low |  |  | 09/05/2023, 15:20 | 09/05/2023, 15:22 | 1.57 |  |  |  |  | 09/05/2023, 15:22 | 09/05/2023, 14:51 | 09/05/2023, 15:24 | Completed | Germany | 09/05/2023 | 2 | Mechanical Fault | Cup Stand Issue | Mechanical Fault | Cup Stand Issue | 9 - Not Machine Fault | 333 - Price change | 7 - Pro/reprogramme |  |  | Completed
 | FOLC |  |  | SA-34671 | 11233404 |  |  | DE Repair Low |  |  | 22/05/2023, 13:06 | 22/05/2023, 13:06 | 0.1 |  |  |  |  | 22/05/2023, 13:06 | 22/05/2023, 12:57 | 22/05/2023, 13:24 | Completed | Germany | 22/05/2023 | 17 | Mechanical Fault | Vend Flap Issue | Mechanical Fault | Vend Flap Issue | 3 - Control System | 102 - GVMC/BV control PCB | 7 - Pro/reprogramme |  |  | Completed
 | FONA |  |  | SA-38308 | 11233408 |  |  | DE Repair Low |  |  | 23/06/2023, 11:47 | 23/06/2023, 12:58 | 70.83 |  |  |  |  | 23/06/2023, 12:58 | 20/06/2023, 10:57 | 23/06/2023, 13:32 | Completed | Germany | 20/06/2023 | 34 | Keypad Display Fault | Push Button 1 Fault (From Left) | Keypad Display Fault | Push Button 1 Fault (From Left) | 9 - Not Machine Fault | 336 - Drink/product type | 7 - Pro/reprogramme | 00164221 |  | Completed
 | FONA |  |  | SA-33187 | 11233409 |  |  | DE Repair Low |  |  | 09/05/2023, 19:10 | 09/05/2023, 19:10 | 110.15 | 110 |  |  |  | 09/05/2023, 19:10 | 09/05/2023, 15:31 | 09/05/2023, 19:11 | Completed | Germany | 09/05/2023 | 0 | Payment System | Cashless | Payment System | Cashless | 9 - Not Machine Fault | 333 - Price change | 7 - Pro/reprogramme |  |  | Completed
 | FOLC |  |  | SA-33179 | 11233411 |  |  | DE Repair Low |  |  | 09/05/2023, 15:36 | 09/05/2023, 15:36 | 0.15 |  |  |  |  | 09/05/2023, 15:36 | 09/05/2023, 14:52 | 09/05/2023, 15:39 | Completed | Germany | 09/05/2023 | 2 | Payment System | Cashless | Payment System | Cashless | 3 - Control System | 102 - GVMC/BV control PCB | 7 - Pro/reprogramme |  |  | Completed
 | FOLC |  |  | SA-33188 | 11233411 |  |  | DE Repair Low |  |  | 22/05/2023, 08:49 | 22/05/2023, 12:49 | 240.62 |  |  |  |  | 22/05/2023, 12:49 | 09/05/2023, 15:36 | 22/05/2023, 13:05 | Completed | Germany | 09/05/2023 | 15 | Payment System | Cashless | Payment System | Cashless | 3 - Control System | 102 - GVMC/BV control PCB | 7 - Pro/reprogramme |  |  | Completed
 | FMSN |  |  | SA-2626 | 11312369-02i4W00000VVLRxQAP |  |  | UK Preventative Maintenance Low |  |  | 14/09/2022, 12:25 | 14/09/2022, 12:25 | 0.12 |  |  |  |  | 14/09/2022, 12:25 | 14/09/2022, 11:49 | 14/09/2022, 12:45 | Completed | United Kingdom | 14/09/2022 | 19 | Other Faults | [NAME] | Other Faults | [NAME] | 2 - Product Handling | 45 - BV/PV vend motor | 1 - No Fault Found |  |  | Completed
 | FMSN |  |  | SA-6901 | 11312369-02i4W00000VVLRxQAP |  |  | UK Preventative Maintenance Low |  |  | 17/10/2022, 11:57 | 17/10/2022, 11:57 | 0.1 |  |  |  |  | 17/10/2022, 11:57 | 17/10/2022, 11:51 | 17/10/2022, 12:08 | Completed | United Kingdom | 17/10/2022 | 11 | Other Faults | [NAME] | Other Faults | [NAME] | 9 - Not Machine Fault | 379 - PM only (reason code 4) | 5 - Clean |  |  | Completed
 | FMSN |  |  | SA-32952 | 11312369-02i4W00000VVLRxQAP |  |  | UK Repair Medium |  |  | 05/05/2023, 15:02 | 05/05/2023, 15:02 | 0.12 |  |  |  |  | 05/05/2023, 15:02 | 05/05/2023, 14:59 | 05/05/2023, 15:06 | Completed | United Kingdom | 05/05/2023 | 3 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 9 - Not Machine Fault | 368 - Parts Ordered (9) | 10 - Top up (Parts ordered) | 00158250 |  | Completed
 | FMSN |  |  | SA-32955 | 11312369-02i4W00000VVLRxQAP |  |  | Uk Revisit Medium |  |  | 09/05/2023, 07:40 | 09/05/2023, 09:00 | 79.9 |  |  |  |  | 09/05/2023, 09:00 | 05/05/2023, 15:03 | 09/05/2023, 11:05 | Completed | United Kingdom | 05/05/2023 | 1 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 9 - Not Machine Fault | 359 - Beyond economical repair | 1 - No Fault Found | 00158250 |  | Completed
 | FMSN |  |  | SA-41022 | 11312369-02i4W00000VVLRxQAP |  |  | UK Preventative Maintenance Low |  |  | 10/07/2023, 11:25 | 10/07/2023, 11:25 | 0.1 |  |  |  |  | 10/07/2023, 11:25 | 10/07/2023, 11:22 | 10/07/2023, 11:26 | Completed | United Kingdom | 10/07/2023 | 1 | Quality Of The Dispensing | [NAME] | Quality Of The Dispensing | [NAME] | 9 - Not Machine Fault | 354 - Machine not in use | 1 - No Fault Found |  |  | Completed
 | LOCL |  |  | SA-1585 | 11520619 |  |  | UK Installation Medium XX |  |  | 06/09/2022, 15:26 | 06/09/2022, 15:27 | 0.1 |  |  |  |  | 06/09/2022, 15:27 | 06/09/2022, 15:21 | 06/09/2022, 16:39 | Completed | United Kingdom | 06/09/2022 | 72 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 9 - Not Machine Fault | 364 - Machine install | 1 - No Fault Found |  |  | Completed
 | LOCL |  |  | SA-14214 | 11520619 |  |  | UK Business Care Medium |  |  | 06/12/2022, 11:45 | 06/12/2022, 11:45 | 0.1 |  |  |  |  | 06/12/2022, 11:45 | 06/12/2022, 11:44 | 06/12/2022, 11:49 | Completed | United Kingdom | 06/12/2022 | 4 | Other Faults | Installation Problem | Other Faults | Installation Problem | 9 - Not Machine Fault | 364 - Machine install | 1 - No Fault Found |  |  | Completed
 | LOCL |  |  | SA-26046 | 11520619 |  |  | UK Repair Medium |  |  | 10/03/2023, 09:12 | 10/03/2023, 09:12 | 0.1 |  |  |  |  | 10/03/2023, 09:12 | 09/03/2023, 11:07 | 10/03/2023, 09:51 | Completed | United Kingdom | 09/03/2023 | 39 | Payment System | Connection | Payment System | Connection | 1 - Payment System | 15 - Card reader | 1 - No Fault Found | 00150314 |  | Completed
 | LOCL |  |  | SA-31641 | 11520619 |  |  | UK Repair Medium |  |  | 26/04/2023, 14:36 | 26/04/2023, 14:36 | 0.12 |  |  |  |  | 26/04/2023, 14:36 | 26/04/2023, 09:37 | 26/04/2023, 14:37 | Completed | United Kingdom | 26/04/2023 | 1 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 1 - Payment System | 15 - Card reader | 7 - Pro/reprogramme | 00156874 |  | Completed
 | LOCL |  |  | SA-31924 | 11520619 |  |  | UK Client Care Low |  |  | 27/04/2023, 14:23 | 27/04/2023, 14:23 | 0.15 |  |  |  |  | 27/04/2023, 14:25 | 27/04/2023, 13:52 | 27/04/2023, 15:25 | Completed | United Kingdom | 27/04/2023 | 60 | Other Faults | [NAME] | Other Faults | [NAME] | 9 - Not Machine Fault | 370 - Programming | 7 - Pro/reprogramme |  |  | Completed
 | LOCL |  |  | SA-40976 | 11520619 |  |  | UK Repair Medium |  |  | 11/07/2023, 09:40 | 11/07/2023, 09:40 | 0 |  |  |  |  | 11/07/2023, 09:40 | 10/07/2023, 09:52 | 11/07/2023, 10:18 | Completed | United Kingdom | 10/07/2023 | 0 | Machine Reporting Error | Display Message | Machine Reporting Error | Display Message | 5 - Hot Water System | 198 - B2C Brewer | 5 - Clean | 00167034 |  | Completed
 | LOCL |  |  | SA-41690 | 11520619 |  |  | UK Preventative Maintenance Low |  |  | 14/07/2023, 12:25 | 14/07/2023, 12:56 | 31 |  |  |  |  | 14/07/2023, 13:00 | 13/07/2023, 14:39 | 14/07/2023, 13:58 | Completed | United Kingdom | 13/07/2023 | 58 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 9 - Not Machine Fault | 351 - Water/scale filter | 8 - Upgrade |  |  | Completed
 | LOCL |  |  | SA-45929 | 11520619 |  |  | UK Preventative Maintenance Low |  |  | 15/08/2023, 14:59 | 15/08/2023, 14:59 | 0.1 |  |  |  |  | 15/08/2023, 14:59 | 15/08/2023, 14:36 | 15/08/2023, 15:23 | Completed | United Kingdom | 15/08/2023 | 23 | Quality Of The Dispensing | [NAME] | Quality Of The Dispensing | [NAME] | 9 - Not Machine Fault | 379 - PM only (reason code 4) | 5 - Clean |  |  | Completed
 | FOLC |  |  | SA-24340 | 11520621 |  |  | UK Repair Medium |  |  | 28/02/2023, 10:19 | 28/02/2023, 10:20 | 0.1 |  |  |  |  | 28/02/2023, 10:20 | 24/02/2023, 11:27 | 28/02/2023, 12:09 | Completed | United Kingdom | 24/02/2023 | 109 | Blocking Fault-Machine Standstill | Water Not Heating | Blocking Fault-Machine Standstill | Water Not Heating | 5 - Hot Water System | 198 - B2C Brewer | 10 - Top up (Parts ordered) | 00148387 |  | Completed
 | FOLC |  |  | SA-24680 | 11520621 |  |  | UK Preventative Maintenance Medium |  |  | 14/03/2023, 06:48 | 14/03/2023, 08:26 | 98.63 |  |  |  |  | 14/03/2023, 08:26 | 28/02/2023, 10:53 | 14/03/2023, 10:01 | Completed | United Kingdom | 28/02/2023 | 95 |  |  | Mechanical Fault | Unit Does Not Brew | 5 - Hot Water System | 198 - B2C Brewer | 3 - Replace | 00148387 |  | Completed
 | FOLC |  |  | SA-39293 | 11520621 |  |  | UK Repair Medium |  |  | 29/06/2023, 10:50 | 29/06/2023, 11:00 | 9.65 |  |  |  |  | 29/06/2023, 11:00 | 27/06/2023, 15:42 | 29/06/2023, 12:10 | Completed | United Kingdom | 27/06/2023 | 70 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 5 - Hot Water System | 218 - B2C Ingredient Motors | 10 - Top up (Parts ordered) | 00165313 |  | Completed
 | FOLC |  |  | SA-39617 | 11520621 |  |  | Uk Revisit Medium |  |  | 30/06/2023, 06:38 | 30/06/2023, [NAME] | 89.92 |  |  |  |  | 30/06/2023, [NAME] | 29/06/2023, 11:00 | 30/06/2023, 09:17 | Completed | United Kingdom | 29/06/2023 | 68 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 5 - Hot Water System | 218 - B2C Ingredient Motors | 3 - Replace | 00165313 |  | Completed
 | LOCL |  |  | SA-49341 | 11520622 |  |  | UK Preventative Maintenance Low |  |  | 12/09/2023, 08:13 | 12/09/2023, 08:44 | 31.47 |  |  |  |  | 12/09/2023, 08:44 | 12/09/2023, 08:12 | 12/09/2023, 09:32 | Completed | United Kingdom | 12/09/2023 | 48 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 9 - Not Machine Fault | 351 - Water/scale filter | 3 - Replace |  |  | Completed
 | LOCL |  |  | SA-2362 | 11520624 |  |  | UK Repair Medium XX |  |  | 12/09/2022, 16:26 | 12/09/2022, 16:26 | 0.17 |  |  |  |  | 12/09/2022, 16:26 | 12/09/2022, 15:23 | 12/09/2022, 17:01 | Completed | United Kingdom | 12/09/2022 | 34 | Quality Of The Dispensing | Brewing Interupted | Quality Of The Dispensing | Brewing Interupted | 9 - Not Machine Fault | 374 - Product loading | 6 - Clear |  |  | Completed
 | LOCL |  |  | SA-14219 | 11520624 |  |  | UK Business Care Medium |  |  | 06/12/2022, 11:51 | 06/12/2022, 11:51 | 0.15 |  |  |  |  | 06/12/2022, 11:51 | 06/12/2022, 11:50 | 06/12/2022, 12:20 | Completed | United Kingdom | 06/12/2022 | 29 | Other Faults | Installation Problem | Other Faults | Installation Problem | 9 - Not Machine Fault | 364 - Machine install | 1 - No Fault Found |  |  | Completed
 | LOCL |  |  | SA-26043 | 11520624 |  |  | UK Repair Medium |  |  | 10/03/2023, 07:44 | 10/03/2023, 08:30 | 46.32 |  |  |  |  | 10/03/2023, 08:30 | [NAME], 11:06 | 10/03/2023, 09:11 | Completed | United Kingdom | 09/03/2023 | 41 | Payment System | Connection | Payment System | Connection | 1 - Payment System | 15 - Card reader | 1 - No Fault Found | 00150311 |  | Completed
 | LOCL |  |  | SA-30581 | 11520624 |  |  | UK Repair Medium |  |  | 19/04/2023, 09:01 | 19/04/2023, 09:50 | 49 |  |  |  |  | 19/04/2023, 09:50 | 18/04/2023, 11:02 | 19/04/2023, 10:45 | Completed | United Kingdom | 18/04/2023 | 55 | Machine Reporting Error | Display Message | Machine Reporting Error | Display Message | 1 - Payment System | 15 - Card reader | 7 - Pro/reprogramme | 00155652 |  | Completed
 | LOCL |  |  | SA-31650 | 11520624 |  |  | UK Repair Medium |  |  | 26/04/2023, 13:00 | 26/04/2023, 13:00 | 0.12 |  |  |  |  | 26/04/2023, 13:00 | 26/04/2023, 10:06 | 26/04/2023, 14:35 | Completed | United Kingdom | 26/04/2023 | 95 | Mechanical Fault | Dispensing Accessories | Mechanical Fault | Dispensing Accessories | 9 - Not Machine Fault | 349 - No mains power | 4 - Adjust | 00156885 |  | Completed
 | LOCL |  |  | SA-31901 | 11520624 |  |  | UK Client Care Low |  |  | 27/04/2023, 13:06 | 27/04/2023, 13:06 | 0.12 |  |  |  |  | 27/04/2023, 13:06 | 27/04/2023, 13:05 | 27/04/2023, 14:23 | Completed | United Kingdom | 27/04/2023 | 76 | Other Faults | [NAME] | Other Faults | [NAME] | 9 - Not Machine Fault | 370 - Programming | 7 - Pro/reprogramme |  |  | Completed
 | LOCL |  |  | SA-40972 | 11520624 |  |  | UK Repair Medium |  |  | 11/07/2023, 07:00 | 11/07/2023, 09:00 | 120 |  |  |  |  | 11/07/2023, 09:00 | 10/07/2023, 09:47 | 11/07/2023, 09:40 | Completed | United Kingdom | 10/07/2023 | 40 | Machine Reporting Error | Display Message | Machine Reporting Error | Display Message | 5 - Hot Water System | 198 - B2C Brewer | 5 - Clean | 00167027 |  | Completed
 | LOCL |  |  | SA-41691 | 11520624 |  |  | UK Preventative Maintenance Low |  |  | 13/07/2023, 14:41 | 13/07/2023, 14:41 | 0.15 |  |  |  |  | 13/07/2023, 14:41 | 13/07/2023, 14:40 | 13/07/2023, 16:02 | Completed | United Kingdom | 13/07/2023 | 81 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 9 - Not Machine Fault | 351 - Water/scale filter | 8 - Upgrade |  |  | Completed
 | LOCL |  |  | [NAME] | 11520624 |  |  | UK Repair Medium |  |  | 15/08/2023, 14:56 | 15/08/2023, 14:56 | 0.32 |  |  |  |  | 15/08/2023, 14:56 | 15/08/2023, 14:55 | 15/08/2023, 14:59 | Completed | United Kingdom | 15/08/2023 | 2 |  |  | Quality Of The Dispensing | Prod: Powder Not Dispensed | 5 - Hot Water System | 217 - B2C Doser | 4 - Adjust | 00172096 |  | Completed
 | LOCL |  |  | SA-53338 | 11520624 |  |  | UK Repair Medium |  |  | 10/10/2023, 14:30 | 10/10/2023, 14:45 | 15 |  |  |  |  | 10/10/2023, 14:45 | 10/10/2023, 10:14 | 10/10/2023, 15:50 | Completed | United Kingdom | 10/10/2023 | 65 | Mechanical Fault | Dispensing Accessories | Mechanical Fault | Dispensing Accessories | 9 - Not Machine Fault | 336 - Drink/product type | 6 - Clear | 00180983 |  | Completed
 | FMSN |  |  | SA-19703 | 11612562-02i4W00000ZDrIBQA1 |  |  | UK Repair Medium |  |  | 23/01/2023, 16:10 | 24/01/2023, 08:43 | 992.9 |  |  |  |  | 24/01/2023, 08:43 | 20/01/2023, 15:47 | 24/01/2023, 09:06 | Completed | United Kingdom | 20/01/2023 | 22 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 1 - Payment System | 2 - Coin mech (fitting only) | 7 - Pro/reprogramme | 00142797 |  | Completed
 | FMSN |  |  | SA-31617 | 11612562-02i4W00000ZDrIBQA1 |  |  | UK Repair High |  |  | 26/04/2023, 10:52 | 26/04/2023, 11:25 | 32.25 |  |  |  |  | 26/04/2023, 11:25 | 26/04/2023, 08:41 | 26/04/2023, 12:37 | Completed | United Kingdom | 26/04/2023 | 72 | Other Faults | Fire | Other Faults | Fire | 3 - Control System | 101 - Power supply | 10 - Top up (Parts ordered) | 00156839 |  | Completed
 | FMSN |  |  | SA-31705 | 11612562-02i4W00000ZDrIBQA1 |  |  | Uk Revisit High |  |  | 02/05/2023, 08:42 | 02/05/2023, 08:42 | 0.12 |  |  |  |  | 02/05/2023, 08:42 | 26/04/2023, 12:34 | 02/05/2023, 08:43 | Completed | United Kingdom | 26/04/2023 | 1 | Other Faults | Fire | Other Faults | Fire | 9 - Not Machine Fault | 359 - Beyond economical repair | 1 - No Fault Found | 00156839 |  | Completed
 | FMSN |  |  | SA-1357 | 11612804 |  |  | UK Repair Medium |  |  | 06/09/2022, 10:44 | 06/09/2022, 10:54 | 10.2 |  |  |  |  | 06/09/2022, 10:54 | 05/09/2022, 13:43 | 06/09/2022, 10:55 | Completed | United Kingdom | 05/09/2022 | 1 | Mechanical Fault | Vend Flap Issue | Mechanical Fault | Vend Flap Issue | 9 - Not Machine Fault | 377 - Non Mars Drinks service machine | 1 - No Fault Found | 00124643 |  | Completed
 | FMSN |  |  | [NAME] | 11612804 |  |  | UK Repair Medium |  |  | 26/09/2022, 12:11 | 26/09/2022, 12:49 | 38 |  |  |  |  | 26/09/2022, 12:49 | 22/09/2022, 09:28 | 26/09/2022, 12:59 | Completed | United Kingdom | 22/09/2022 | 10 | Payment System | Setting | Payment System | Setting | 9 - Not Machine Fault | 333 - Price change | 7 - Pro/reprogramme | 00126508 |  | Completed
 | FMSN |  |  | SA-10337 | 11612804 |  |  | UK Repair Low |  |  | 10/11/2022, 11:45 | 10/11/2022, 12:10 | 25.08 |  |  |  |  | 10/11/2022, 12:10 | 09/11/2022, 09:09 | 10/11/2022, 12:39 | Completed | United Kingdom | 09/11/2022 | 29 | Blocking Fault-Machine Standstill | Circuit Breaker Trips | Blocking Fault-Machine Standstill | Circuit Breaker Trips | 9 - Not Machine Fault | 353 - Vandalism assess/fix | 1 - No Fault Found | 00131977 |  | Completed
 | FMSN |  |  | SA-47584 | 11612804 |  |  | UK Repair Medium |  |  | 30/08/2023, 14:29 | 30/08/2023, 15:16 | 87.2 | 40 |  |  |  | 30/08/2023, 15:16 | 29/08/2023, 14:12 | 30/08/2023, 15:20 | Completed | United Kingdom | 29/08/2023 | 4 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 2 - Product Handling | 45 - BV/PV vend motor | 10 - Top up (Parts ordered) | 00174363 |  | Completed
 | FMSN |  |  | SA-53673 | 11612804 |  |  | UK Repair Medium |  |  | 13/10/2023, 11:10 | 13/10/2023, 11:10 | 0.2 |  |  |  |  | 13/10/2023, 11:10 | 12/10/2023, 08:47 | 13/10/2023, 12:28 | Completed | United Kingdom | 12/10/2023 | 77 | Telemetry | Software Issue | Telemetry | Software Issue | 9 - Not Machine Fault | 359 - Beyond economical repair | 1 - No Fault Found | 00181382 |  | Completed
 | FOOD |  |  | SA-26450 | 11821396 |  |  | DE Repair High |  |  | 15/03/2023, 06:04 | 15/03/2023, 07:06 | 62.55 |  |  |  |  | 15/03/2023, 07:06 | 13/03/2023, 12:51 | 15/03/2023, 08:04 | Completed | Germany | 13/03/2023 | 58 | Payment System | Coin-Op | Payment System | Coin-Op | 1 - Payment System | 2 - Coin mech (fitting only) | 3 - Replace | 00150781 |  | Completed
 | FONA |  |  | SA-47336 | 11821405 |  |  | DE Repair Low |  |  | 30/08/2023, 12:03 | 30/08/2023, 12:37 | 170.9 | 137 |  |  |  | 30/08/2023, 12:37 | 28/08/2023, 09:14 | 30/08/2023, 13:13 | Completed | Germany | 28/08/2023 | 35 | Mechanical Fault | Dispensing Accessories | Mechanical Fault | Dispensing Accessories | 3 - Control System | 124 - BV emitter board | 3 - Replace | 00174057 |  | Completed
 | LOCL |  |  | SA-7484 | 12020477 |  |  | UK Repair Medium XX |  |  | 20/10/2022, 12:21 | 20/10/2022, 12:21 | 0.07 |  |  |  |  | 20/10/2022, 12:21 | 20/10/2022, 11:58 | 20/10/2022, 12:22 | Completed | United Kingdom | 20/10/2022 | 1 | Other Faults | [NAME] | Other Faults | [NAME] | 5 - Hot Water System | 198 - B2C Brewer | 4 - Adjust |  |  | Completed
 | LOCL |  |  | SA-38076 | 12020477 |  |  | UK Preventative Maintenance Low |  |  | 19/06/2023, 11:39 | 19/06/2023, 11:39 | 0.08 |  |  |  |  | 19/06/2023, 11:39 | 19/06/2023, 11:39 | 19/06/2023, 12:18 | Completed | United Kingdom | 19/06/2023 | 38 | Quality Of The Dispensing | [NAME] | Quality Of The Dispensing | [NAME] | 9 - Not Machine Fault | 379 - PM only (reason code 4) | 5 - Clean |  |  | Completed
 | LOCL |  |  | SA-43658 | 12020477 |  |  | UK Client Care Low |  |  | 28/07/2023, 13:28 | 28/07/2023, 13:28 | 0.08 |  |  |  |  | 28/07/2023, 13:28 | 28/07/2023, 13:21 | 28/07/2023, 13:29 | Completed | United Kingdom | 28/07/2023 | 1 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 3 - Control System | 128 - Software | 8 - Upgrade |  |  | Completed
 | LOCL |  |  | SA-45517 | 12020477 |  |  | UK Client Care Low |  |  | 11/08/2023, 10:15 | 11/08/2023, 10:15 | 0 |  |  |  |  | 11/08/2023, 10:15 | 11/08/2023, 12:46 | 11/08/2023, 10:24 | Completed | United Kingdom | 11/08/2023 | 2 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 3 - Control System | 128 - Software | 8 - Upgrade |  |  | Completed
 | FLDS |  |  | SA-35875 | 12112135 |  |  | DE Repair Low |  |  |  |  |  |  |  |  |  |  | 01/06/2023, 12:11 | 02/06/2023, 11:23 | Completed | Germany | 01/06/2023 |  | Payment System | Coin-Op |  |  | 9 - Not Machine Fault | 368 - Parts Ordered (9) | 1 - No Fault Found | 00161561 |  | Completed
 | FLDS |  |  | SA-50654 | [PHONE] |  |  | DE Repair High |  |  | 26/09/2023, 05:38 | 26/09/2023, 07:50 | 131.8 |  |  |  |  | 26/09/2023, 07:50 | 20/09/2023, 14:13 | 26/09/2023, 08:50 | Completed | Germany | 20/09/2023 | 60 | Payment System | Coin-Op | Payment System | Coin-Op | 1 - Payment System | 2 - Coin mech (fitting only) | 2 - Repair | 00174354 |  | Completed
 | NATA |  |  | SA-1707 | 12201419145131 |  |  | FR Client Care Medium |  |  | 07/09/2022, 13:08 | 07/09/2022, 13:08 | 0.23 |  |  |  |  | 07/09/2022, 13:08 | 07/09/2022, 11:26 | 07/09/2022, 17:12 | Completed | France | 07/09/2022 | 243 | Other Faults | [NAME] | Other Faults | [NAME] | 7 - Cold Water and Refrigeration | 308 - Internal water pipework | 5 - Clean |  |  | Completed
 | NATA |  |  | SA-3702 | 12201419145567 |  |  | FR Repair Medium |  |  | 26/09/2022, 07:13 | 26/09/2022, 09:50 | 156.7 |  |  |  |  | 26/09/2022, 09:50 | 22/09/2022, 10:47 | 26/09/2022, 10:18 | Completed | France | 22/09/2022 | 27 | Water/Steam Failure | Machine Leaking | Water/Steam Failure | Machine Leaking | 5 - Hot Water System | 189 - Muller valve | 3 - Replace | 00126541 |  | Completed
 | NATA |  |  | SA-49565 | 12301419154789 |  |  | FR Repair Medium |  |  |  |  |  |  |  |  |  |  | 13/09/2023, 09:01 | 14/09/2023, 12:13 | Completed | France | 13/09/2023 |  | Other Faults | 2Nd Hand Mc Installation |  |  | 9 - Not Machine Fault | 340 - Other configurations |  | 00176711 |  | Completed
 | NATA |  |  | SA-49566 | 12301419154790 |  |  | FR Repair Medium |  |  | 19/09/2023, 06:34 | 19/09/2023, 08:57 | 143.38 |  |  |  |  | 19/09/2023, 08:57 | 13/09/2023, 09:04 | 19/09/2023, 09:34 | Completed | France | 13/09/2023 | 36 | Other Faults | 2Nd Hand Mc Installation | Other Faults | 2Nd Hand Mc Installation | 5 - Hot Water System | 189 - Muller valve | 5 - Clean | 00176712 |  | Completed
 | LOCL |  |  | SA-47068 | 12301419154797 |  |  | FR Installation No Priority |  |  | 01/09/2023, 18:27 | 01/09/2023, 18:27 | 0.1 |  |  |  |  | 01/09/2023, 18:27 | 24/08/2023, 12:10 | 01/09/2023, 18:28 | Completed | France | 24/08/2023 | 1 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 9 - Not Machine Fault | 358 - Ideal cassette float | 8 - Upgrade | 00173748 |  | Completed
 | LOCL |  |  | SA-55119 | 12302747155258 |  |  | FR Repair Medium |  |  | 24/10/2023, 15:47 | 24/10/2023, 16:15 | 28.1 |  |  |  |  | 24/10/2023, 16:15 | 23/10/2023, 09:36 | 24/10/2023, 17:55 | Completed | France | 23/10/2023 | 100 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 5 - Hot Water System | 190 - Hot tank | 3 - Replace | 00183032 |  | Completed
 | LOCL |  |  | SA-55127 | 12302747155260 |  |  | FR Repair Medium |  |  | 24/10/2023, 09:48 | 24/10/2023, 13:43 | 235.48 |  |  |  |  | 24/10/2023, 13:43 | 23/10/2023, 09:54 | 24/10/2023, 14:51 | Completed | France | 23/10/2023 | 68 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 5 - Hot Water System | 204 - Inlet hose | 9 - Flush | 00183042 |  | Completed
 | LOCL |  |  | SA-55122 | 12302747155261 |  |  | FR Repair Medium |  |  | 24/10/2023, 15:09 | 24/10/2023, 15:09 | 0.12 |  |  |  |  | 24/10/2023, 15:09 | 23/10/2023, 09:40 | 24/10/2023, 15:43 | Completed | France | 23/10/2023 | 33 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 2 - Product Handling | 75 - Sachet door assembly | 7 - Pro/reprogramme | 00183034 |  | Completed
 | LOCL |  |  | SA-48504 | 12302747155262 |  |  | FR Installation No Priority |  |  | 20/09/2023, 08:01 | 20/09/2023, 13:17 | 316.15 |  |  |  |  | 20/09/2023, 13:17 | 05/09/2023, 11:56 | 21/09/2023, 10:29 | Completed | France | 05/09/2023 | 1271 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 9 - Not Machine Fault | 379 - PM only (reason code 4) | 8 - Upgrade | 00175390 |  | Completed
 | LOCL |  |  | SA-48506 | 12302747155265 |  |  | FR Installation No Priority |  |  | 20/09/2023, 08:01 | 20/09/2023, 13:17 | 316.22 |  |  |  |  | 20/09/2023, 13:17 | 05/09/2023, 11:58 | 21/09/2023, 10:28 | Completed | France | 05/09/2023 | 1271 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 9 - Not Machine Fault | 379 - PM only (reason code 4) | 8 - Upgrade | 00175393 |  | Completed
 | LOCL |  |  | SA-48509 | 12302747155266 |  |  | FR Installation No Priority |  |  | 20/09/2023, 08:00 | 20/09/2023, 13:17 | 316.32 |  |  |  |  | 20/09/2023, 13:17 | 05/09/2023, 12:00 | 21/09/2023, 10:27 | Completed | France | 05/09/2023 | 1270 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 9 - Not Machine Fault | 379 - PM only (reason code 4) | 8 - Upgrade | 00175395 |  | Completed
 | LOCL |  |  | SA-48978 | 12302747155267 |  |  | FR Installation No Priority |  |  | 26/09/2023, 15:24 | 27/09/2023, 14:03 | 1359.5 |  |  |  |  | 27/09/2023, 14:03 | 08/09/2023, 08:31 | 27/09/2023, 15:28 | Completed | France | 08/09/2023 | 84 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 9 - Not Machine Fault | 379 - PM only (reason code 4) | 8 - Upgrade | 00175960 |  | Completed
 | LOCL |  |  | SA-47400 | 12302747155268 |  |  | FR Installation No Priority |  |  | 04/09/2023, 11:23 | 04/09/2023, 14:33 | 190.18 |  |  |  |  | 04/09/2023, 14:33 | 28/08/2023, 15:16 | 04/09/2023, 16:30 | Completed | France | 28/08/2023 | 116 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 9 - Not Machine Fault | 379 - PM only (reason code 4) | 8 - Upgrade | 00174151 |  | Completed
 | LOCL |  |  | [NAME] | 12302747155269 |  |  | FR Installation No Priority |  |  | 27/09/2023, 15:40 | 28/09/2023, 10:17 | 1116.4 |  |  |  |  | 28/09/2023, 10:17 | 12/09/2023, 15:01 | 28/09/2023, 11:21 | Completed | France | 12/09/2023 | 64 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 9 - Not Machine Fault | 379 - PM only (reason code 4) | 8 - Upgrade | 00176636 |  | Completed
 | LOCL |  |  | SA-48985 | 12302747155270 |  |  | FR Installation No Priority |  |  | 21/09/2023, 16:35 | 21/09/2023, 16:40 | 4.42 |  |  |  |  | 21/09/2023, 16:40 | 08/09/2023, 08:49 | 21/09/2023, 16:46 | Completed | France | 08/09/2023 | 6 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 9 - Not Machine Fault | 379 - PM only (reason code 4) | 8 - Upgrade | 00175974 |  | Completed
 | LOCL |  |  | SA-48987 | 12302747155271 |  |  | FR Installation No Priority |  |  | 21/09/2023, 10:31 | 21/09/2023, 14:26 | 234.35 |  |  |  |  | 21/09/2023, 14:26 | 08/09/2023, 08:51 | 21/09/2023, 16:39 | Completed | France | 08/09/2023 | 133 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 9 - Not Machine Fault | 379 - PM only (reason code 4) | 8 - Upgrade | 00175977 |  | Completed
 | LOCL |  |  | SA-48746 | 12302747155272 |  |  | FR Installation No Priority |  |  | 19/09/2023, 17:06 | 19/09/2023, 17:06 | 0.13 |  |  |  |  | 19/09/2023, 17:06 | 06/09/2023, 15:08 | 19/09/2023, 17:22 | Completed | France | 06/09/2023 | 15 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 3 - Control System | 101 - Power supply | 8 - Upgrade | 00175673 |  | Completed
 | LOCL |  |  | SA-48980 | 12302747155273 |  |  | FR Installation No Priority |  |  | 20/09/2023, 09:05 | 20/09/2023, 09:35 | 29.63 |  |  |  |  | 20/09/2023, 09:35 | 08/09/2023, 08:37 | 20/09/2023, 11:34 | Completed | France | 08/09/2023 | 119 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 1 - Payment System | 17 - Cashless display | 7 - Pro/reprogramme | 00175966 |  | Completed
 | LOCL |  |  | SA-48562 | 12302747155274 |  |  | FR Installation No Priority |  |  | 08/09/2023, 11:58 | 08/09/2023, 14:01 | 123.23 |  |  |  |  | 08/09/2023, 14:01 | 05/09/2023, 15:18 | 08/09/2023, 15:44 | Completed | France | 05/09/2023 | 103 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 9 - Not Machine Fault | 379 - PM only (reason code 4) | 8 - Upgrade | 00175450 |  | Completed
 | LOCL |  |  | SA-46452 | 12302747155275 |  |  | FR Installation No Priority |  |  | 06/09/2023, 12:01 | 06/09/2023, 13:16 | 75.8 |  |  |  |  | 06/09/2023, 13:16 | 18/08/2023, 15:44 | 06/09/2023, 14:18 | Completed | France | 18/08/2023 | 61 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 7 - Cold Water and Refrigeration | 311 - Cold tank | 8 - Upgrade | 00173023 |  | Completed
 | LOCL |  |  | SA-46453 | 12302747155276 |  |  | FR Installation No Priority |  |  | 06/09/2023, 12:00 | 06/09/2023, 13:17 | 76.15 |  |  |  |  | 06/09/2023, 13:17 | 18/08/2023, 15:47 | 06/09/2023, 14:19 | Completed | France | 18/08/2023 | 62 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 9 - Not Machine Fault | 379 - PM only (reason code 4) | 8 - Upgrade | 00173024 |  | Completed
 | NATA |  |  | SA-36052 | 12321664 |  |  | DE Repair Low |  |  | 02/06/2023, 11:23 | 02/06/2023, 11:23 | 0.07 |  |  |  |  | 02/06/2023, 11:23 | 02/06/2023, 09:51 | 02/06/2023, 11:24 | Completed | Germany | 02/06/2023 | 0 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 9 - Not Machine Fault | 359 - Beyond economical repair | 1 - No Fault Found |  |  | Completed
 | NATA |  |  | SA-36023 | 12321664 |  |  | DE Repair Low |  |  | 02/06/2023, 09:53 | 02/06/2023, 09:53 | 0.1 |  |  |  |  | 02/06/2023, 09:53 | 02/06/2023, 09:51 | 02/06/2023, 10:30 | Completed | Germany | 02/06/2023 | 37 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 9 - Not Machine Fault | 359 - Beyond economical repair | 1 - No Fault Found |  |  | Completed
 | AFFI |  |  | SA-12128 | 12520265 |  |  | UK Repair Low XX |  |  | 23/11/2022, 12:12 | 23/11/2022, 13:56 | 104.37 |  |  |  |  | 23/11/2022, 13:56 | 22/11/2022, 08:45 | 23/11/2022, 16:24 | Completed | United Kingdom | 22/11/2022 | 147 | Quality Of The Dispensing | Dose More/Less Than Standard | Quality Of The Dispensing | Dose More/Less Than Standard | 9 - Not Machine Fault | 340 - Other configurations | 4 - Adjust | 00134053 |  | Completed
 | AFFI |  |  | SA-14257 | 12520265 |  |  | UK Repair Medium XX |  |  | 08/12/2022, 06:34 | 08/12/2022, 09:43 | 189.25 |  |  |  |  | 08/12/2022, 09:43 | 06/12/2022, 14:00 | 08/12/2022, 09:46 | Completed | United Kingdom | 06/12/2022 | 3 | Mechanical Fault | Dispensing Accessories | Mechanical Fault | Dispensing Accessories | 2 - Product Handling | 61 - B2C Dispense Arm | 5 - Clean | 00136322 |  | Completed
 | AFFI |  |  | SA-20640 | 12520265 |  |  | UK Repair Medium XX |  |  | 31/01/2023, 14:02 | 31/01/2023, 14:02 | 0.12 |  |  |  |  | 31/01/2023, 14:02 | 27/01/2023, 12:32 | 31/01/2023, 14:03 | Completed | United Kingdom | 27/01/2023 | 0 | Water/Steam Failure | Machine Leaking | Water/Steam Failure | Machine Leaking | 9 - Not Machine Fault | 372 - Component out of place | 2 - Repair | 00143902 |  | Completed
 | AFFI |  |  | SA-28470 | 12520265 |  |  | UK Repair Medium XX |  |  | 30/03/2023, 06:48 | 30/03/2023, 13:27 | 398.4 |  |  |  |  | 30/03/2023, 13:27 | 28/03/2023, 10:01 | 30/03/2023, 13:29 | Completed | United Kingdom | 28/03/2023 | 2 | Mechanical Fault | Dispensing Accessories | Mechanical Fault | Dispensing Accessories | 5 - Hot Water System | 216 - B2C Grinder | 6 - Clear | 00153026 |  | Completed
 | AFFI |  |  | SA-44721 | 12520265 |  |  | UK Repair Medium |  |  | 07/08/2023, 15:38 | 07/08/2023, 16:05 | 27.8 |  |  |  |  | 07/08/2023, 16:05 | 07/08/2023, 09:27 | 07/08/2023, 16:35 | Completed | United Kingdom | 07/08/2023 | 29 | Quality Of The Dispensing | Prod: Group 1 Does Not Deliver | Quality Of The Dispensing | Prod: Group 1 Does Not Deliver | 5 - Hot Water System | 229 - Silicon tube | 3 - Replace | 00171078 |  | Completed
 | LOCL |  |  | SA-52146 | 12520757 |  |  | UK Installation Low XX |  |  | 02/10/2023, 08:05 | 02/10/2023, 09:48 | 103 |  |  |  |  | 02/10/2023, 09:48 | 02/10/2023, 10:13 | 02/10/2023, 13:00 | Completed | United Kingdom | 02/10/2023 | 6 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 9 - Not Machine Fault | 364 - Machine install | 1 - No Fault Found |  |  | Completed
 | LOCL |  |  | SA-55311 | 12520757 |  |  | UK Client Care Low |  |  | 24/10/2023, 09:54 | 24/10/2023, 09:54 | 0.08 |  |  |  |  | 24/10/2023, 09:54 | 24/10/2023, 09:26 | 24/10/2023, 10:04 | Completed | United Kingdom | 24/10/2023 | 9 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 3 - Control System | 128 - Software | 8 - Upgrade |  |  | Completed
 | FMSL |  |  | SA-0964 | 12620029 |  |  | UK Repair Medium XX |  |  | 01/09/2022, 15:42 | 01/09/2022, 15:53 | 10.95 |  |  |  |  | 01/09/2022, 15:53 | 01/09/2022, 14:42 | 01/09/2022, 16:36 | Completed | United Kingdom | 01/09/2022 | 43 | Machine Reporting Error | Error Message On Display | Machine Reporting Error | Error Message On Display | 3 - Control System | 128 - Software | 2 - Repair | 00124364 |  | Completed
 | FMSL |  |  | SA-1285 | 12620029 |  |  | UK Client Care Low |  |  | 05/09/2022, 10:58 | 05/09/2022, 10:59 | 0.62 |  |  |  |  | 05/09/2022, 10:59 | 05/09/2022, 10:49 | 05/09/2022, 11:03 | Completed | United Kingdom | 05/09/2022 | 4 | Other Faults | Request From Sales Rep | Other Faults | Request From Sales Rep | 9 - Not Machine Fault | 370 - Programming | 8 - Upgrade |  |  | Completed
 | FMSL |  |  | SA-3917 | 12620029 |  |  | UK Client Care Medium |  |  | 23/09/2022, 15:57 | 23/09/2022, 16:19 | 22 |  |  |  |  | 23/09/2022, 16:19 | 23/09/2022, 11:37 | 23/09/2022, 17:29 | Completed | United Kingdom | 23/09/2022 | 69 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 5 - Hot Water System | 215 - B2C Whipper Motor | 2 - Repair | 00126706 |  | Completed
 | FMSL |  |  | [NAME] | 12620029 |  |  | UK Revisit Low XX |  |  | 28/09/2022, 14:16 | 28/09/2022, 15:35 | 78.77 |  |  |  |  | 28/09/2022, 15:35 | 28/09/2022, 13:01 | 28/09/2022, 15:57 | Completed | United Kingdom | 28/09/2022 | 22 | Other Faults | [NAME] | Other Faults | [NAME] | 5 - Hot Water System | 215 - B2C Whipper Motor | 3 - Replace |  |  | Completed
 | FMSL |  |  | SA-7505 | 12620029 |  |  | UK Preventative Maintenance Low |  |  | 20/10/2022, 14:50 | 20/10/2022, 15:15 | 24.25 |  |  |  |  | 20/10/2022, 15:15 | 20/10/2022, 13:07 | 20/10/2022, 16:11 | Completed | United Kingdom | 20/10/2022 | 56 | Other Faults | Filter Change Message | Other Faults | Filter Change Message | 5 - Hot Water System | 206 - Internal filter | 3 - Replace |  |  | Completed
 | FMSL |  |  | SA-8312 | 12620029 |  |  | UK Client Care Low |  |  | 25/10/2022, 13:31 | 25/10/2022, 14:21 | 49.97 |  |  |  |  | 25/10/2022, 14:21 | 25/10/2022, 12:29 | 25/10/2022, 15:24 | Completed | United Kingdom | 25/10/2022 | 62 | Other Faults | [NAME] | Other Faults | [NAME] | 3 - Control System | 128 - Software | 8 - Upgrade |  |  | Completed
 | FMSL |  |  | SA-15368 | 12620029 |  |  | UK Repair Medium XX |  |  | 14/12/2022, 09:40 | 14/12/2022, 10:41 | 60.72 |  |  |  |  | 14/12/2022, 10:41 | 14/12/2022, 08:43 | 14/12/2022, 11:43 | Completed | United Kingdom | 14/12/2022 | 61 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 9 - Not Machine Fault | 371 - Cleanliness | 5 - Clean | 00137564 |  | Completed
 | FMSL |  |  | SA-45672 | 12620029 |  |  | UK Repair Medium |  |  | 15/08/2023, 15:28 | 15/08/2023, 15:57 | 28.2 |  |  |  |  | 15/08/2023, 15:57 | 14/08/2023, 10:54 | 15/08/2023, 16:46 | Completed | United Kingdom | 14/08/2023 | 49 | Machine Reporting Error | Error Message On Display | Machine Reporting Error | Error Message On Display | 2 - Product Handling | 72 - Baseplate sense switch | 4 - Adjust | 00172191 |  | Completed
 | FMSL |  |  | SA-47978 | 12620029 |  |  | Uk Revisit Medium |  |  | 01/09/2023, 10:29 | 01/09/2023, 11:02 | 32.6 |  |  |  |  | 01/09/2023, 11:02 | 31/08/2023, 11:48 | 01/09/2023, 12:10 | Completed | United Kingdom | 31/08/2023 | 68 | Machine Reporting Error | Error Message On Display | Machine Reporting Error | Error Message On Display | 4 - Control System Interfaces | 176 - LCD display | 4 - Adjust | 00174774 |  | Completed
 | FMSL |  |  | SA-50794 | 12620029 |  |  | UK Repair Medium |  |  | 22/09/2023, 12:44 | 22/09/2023, 12:45 | 0.35 |  |  |  |  | 22/09/2023, 12:45 | 21/09/2023, 11:34 | 22/09/2023, 13:35 | Completed | United Kingdom | 21/09/2023 | 50 | Mechanical Fault | Cup Stand Issue | Mechanical Fault | Cup Stand Issue | 8 - Telemetry | 329 - EcoCup Damaged Cups | 6 - Clear | 00178129 |  | Completed
 | FMSL |  |  | SA-56251 | 12620029 |  |  | UK Repair Medium XX |  |  | 01/11/2023, [NAME] | 01/11/2023, 12:46 | 277.95 |  |  |  |  | 01/11/2023, 12:46 | 31/10/2023, 10:49 | 01/11/2023, 13:16 | Completed | United Kingdom | 31/10/2023 | 30 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 9 - Not Machine Fault | 344 - Cup jam | 6 - Clear | 00184240 |  | Completed
 | FMSL |  |  | SA-1527 | 12620031 |  |  | UK Client Care Low |  |  | 06/09/2022, 13:06 | 06/09/2022, 13:06 | 0.12 |  |  |  |  | 06/09/2022, 13:06 | 06/09/2022, 12:48 | 06/09/2022, 13:07 | Completed | United Kingdom | 06/09/2022 | 1 | Other Faults | [NAME] | Other Faults | [NAME] | 9 - Not Machine Fault | 370 - Programming | 8 - Upgrade |  |  | Completed
 | FMSL |  |  | SA-7499 | 12620031 |  |  | UK Preventative Maintenance Low |  |  | 20/10/2022, 13:03 | 20/10/2022, 13:03 | 0.3 |  |  |  |  | 20/10/2022, 13:03 | 20/10/2022, 12:45 | 20/10/2022, 13:08 | Completed | United Kingdom | 20/10/2022 | 4 | Other Faults | Filter Change Message | Other Faults | Filter Change Message | 5 - Hot Water System | 206 - Internal filter | 3 - Replace |  |  | Completed
 | FMSL |  |  | SA-8311 | 12620031 |  |  | UK Client Care Low |  |  | 27/10/2022, 14:45 | 27/10/2022, 15:00 | 15.77 |  |  |  |  | 27/10/2022, 15:00 | 25/10/2022, 12:28 | 27/10/2022, 15:51 | Completed | United Kingdom | 25/10/2022 | 50 | Other Faults | [NAME] | Other Faults | [NAME] | 3 - Control System | 128 - Software | 8 - Upgrade |  |  | Completed
 | FMSL |  |  | SA-14242 | 12620031 |  |  | UK Repair Medium XX |  |  | 08/12/2022, 08:55 | 08/12/2022, 10:26 | 91.07 |  |  |  |  | 08/12/2022, 10:26 | 06/12/2022, 12:43 | 08/12/2022, 10:57 | Completed | United Kingdom | 06/12/2022 | 31 | Quality Of The Dispensing | Prod: Watery/Not Creamy | Quality Of The Dispensing | Prod: Watery/Not Creamy | 9 - Not Machine Fault | 374 - Product loading | 4 - Adjust | 00136300 |  | Completed
 | FMSL |  |  | SA-38245 | 12620031 |  |  | UK Business Care Low |  |  | 20/06/2023, 09:01 | 20/06/2023, 10:31 | 90.35 |  |  |  |  | 20/06/2023, 10:31 | 20/06/2023, 08:59 | 20/06/2023, 11:04 | Completed | United Kingdom | 20/06/2023 | 32 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 3 - Control System | 128 - Software | 7 - Pro/reprogramme |  |  | Completed
 | FMSL |  |  | SA-40600 | 12620031 |  |  | UK Client Care Low |  |  | 18/08/2023, 12:58 | 18/08/2023, 12:58 | 0.08 |  |  |  |  | 18/08/2023, 12:58 | 06/07/2023, 07:55 | 18/08/2023, 12:59 | Completed | United Kingdom | 06/07/2023 | 0 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 9 - Not Machine Fault | 336 - Drink/product type | 1 - No Fault Found |  |  | Completed
 | FMSL |  |  | SA-1233 | 12620034 |  |  | UK Client Care Medium |  |  | 16/09/2022, 10:56 | 16/09/2022, 11:27 | 30.4 |  |  |  |  | 16/09/2022, 11:27 | 05/09/2022, 08:48 | 16/09/2022, 15:02 | Completed | United Kingdom | 05/09/2022 | 215 | Mechanical Fault | Dispensing Accessories | Mechanical Fault | Dispensing Accessories | 5 - Hot Water System | 216 - B2C Grinder | 2 - Repair | 00124547 |  | Completed
 | FMSL |  |  | SA-17403 | 12620034 |  |  | UK Repair Medium XX |  |  | 11/01/2023, 16:04 | 11/01/2023, 16:04 | 0.1 |  |  |  |  | 11/01/2023, 16:04 | 04/01/2023, 14:39 | 11/01/2023, 16:06 | Completed | United Kingdom | 04/01/2023 | 1 | Machine Reporting Error | Error Message On Display | Machine Reporting Error | Error Message On Display | 2 - Product Handling | 61 - B2C Dispense Arm | 2 - Repair | 00140116 |  | Completed
 | FMSL |  |  | SA-19212 | 12620034 |  |  | UK Repair Medium XX |  |  | 23/01/2023, 14:29 | 23/01/2023, 14:29 | 0.08 |  |  |  |  | 23/01/2023, 14:29 | 18/01/2023, 11:00 | 23/01/2023, 14:29 | Completed | United Kingdom | 18/01/2023 | 0 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 7 - Cold Water and Refrigeration | 307 - Aquatec pump | 10 - Top up (Parts ordered) | 00142236 |  | Completed
 | FMSL |  |  | SA-20915 | 12620034 |  |  | UK Preventative Maintenance Low |  |  | 31/01/2023, 07:49 | 17/02/2023, 09:43 | 24594.07 |  |  |  |  | 17/02/2023, 09:43 | 30/01/2023, 16:04 | 17/02/2023, 09:43 | Completed | United Kingdom | 30/01/2023 | 0 | Water/Steam Failure | Hot Water Does Not Come Out | Water/Steam Failure | Hot Water Does Not Come Out | 5 - Hot Water System | 199 - B2C Valve block | 3 - Replace |  |  | Completed
 | FMSL |  |  | SA-23890 | 12620034 |  |  | UK Preventative Maintenance Medium |  |  | 23/02/2023, 09:16 | 23/02/2023, 10:47 | 91.28 |  |  |  |  | 23/02/2023, 10:47 | 21/02/2023, 14:54 | 23/02/2023, 10:49 | Completed | United Kingdom | 21/02/2023 | 1 | Other Faults | After Repair Still Broken | Other Faults | After Repair Still Broken | 5 - Hot Water System | 229 - Silicon tube | 4 - Adjust |  |  | Completed
 | FMSL |  |  | SA-23890 | 12620034 |  |  | UK Preventative Maintenance Medium |  |  | 23/02/2023, 09:16 | 23/02/2023, 10:47 | 91.28 |  |  |  |  | 23/02/2023, 10:47 | 21/02/2023, 14:54 | 23/02/2023, 10:49 | Completed | United Kingdom | 21/02/2023 | 1 | Other Faults | After Repair Still Broken | Other Faults | After Repair Still Broken | 5 - Hot Water System | 229 - Silicon tube | 4 - Adjust |  |  | Completed
 | FMSL |  |  | SA-38449 | 12620034 |  |  | UK Repair Medium |  |  | 22/06/2023, 12:22 | 22/06/2023, 13:30 | 67.25 |  |  |  |  | 22/06/2023, 13:35 | 21/06/2023, 09:03 | 22/06/2023, 14:45 | Completed | United Kingdom | 21/06/2023 | 60 | Quality Of The Dispensing | Absent Dose | Quality Of The Dispensing | Absent Dose | 9 - Not Machine Fault | 372 - Component out of place | 6 - Clear | 00164385 |  | Completed
 | FMSL |  |  | SA-56331 | 12620034 |  |  | UK Client Care Low |  |  | 01/11/2023, 08:31 | 01/11/2023, 09:07 | 35.53 |  |  |  |  | 01/11/2023, 09:10 | 31/10/2023, 17:08 | 01/11/2023, 09:51 | Completed | United Kingdom | 31/10/2023 | 90 | Quality Of The Dispensing | [NAME] | Quality Of The Dispensing | [NAME] | 3 - Control System | 128 - Software | 8 - Upgrade |  |  | Completed
 | FMSN |  |  | SA-16300 | 12620035 |  |  | UK Preventative Maintenance Medium |  |  | 21/12/2022, 12:47 | 21/12/2022, 12:47 | 0.07 |  |  |  |  | 21/12/2022, 12:47 | 21/12/2022, 10:57 | 21/12/2022, 15:39 | Completed | United Kingdom | 21/12/2022 | 171 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 9 - Not Machine Fault | 364 - Machine install | 1 - No Fault Found |  |  | Completed
 | FMSN |  |  | SA-17225 | 12620035 |  |  | UK Preventative Maintenance Medium |  |  | 04/01/2023, 15:31 | 04/01/2023, 15:31 | 0.08 |  |  |  |  | 04/01/2023, 15:31 | 03/01/2023, 15:02 | 04/01/2023, 15:32 | Completed | United Kingdom | 03/01/2023 | 1 | Quality Of The Dispensing | Prod: Watery/Not Creamy | Quality Of The Dispensing | Prod: Watery/Not Creamy | 9 - Not Machine Fault | 374 - Product loading | 1 - No Fault Found |  |  | Completed
 | FMSN |  |  | SA-17923 | 12620035 |  |  | UK Repair Medium XX |  |  | 10/01/2023, 15:28 | 10/01/2023, 15:28 | 0.08 |  |  |  |  | 10/01/2023, 15:28 | 09/01/2023, 14:00 | 10/01/2023, 15:29 | Completed | United Kingdom | 09/01/2023 | 0 | Mechanical Fault | Cup Stand Issue | Mechanical Fault | Cup Stand Issue | 2 - Product Handling | 61 - B2C Dispense Arm | 10 - Top up (Parts ordered) | 00140770 |  | Completed
 | FMSN |  |  | SA-18185 | 12620035 |  |  | UK Preventative Maintenance Medium |  |  | 12/01/2023, 11:09 | 12/01/2023, 11:09 | 0.1 |  |  |  |  | 12/01/2023, 11:09 | 10/01/2023, 15:28 | 12/01/2023, 15:34 | Completed | United Kingdom | 10/01/2023 | 265 |  |  | Mechanical Fault | Cup Splitter Issue | 2 - Product Handling | 61 - B2C Dispense Arm | 3 - Replace | 00140770 |  | Completed
 | FMSN |  |  | SA-20920 | 12620035 |  |  | UK Repair Medium XX |  |  | 30/01/2023, 16:23 | 30/01/2023, 16:23 | 0.08 |  |  |  |  | 30/01/2023, 16:23 | 30/01/2023, 16:22 | 30/01/2023, 16:23 | Completed | United Kingdom | 30/01/2023 | 0 | Mechanical Fault | Cups Jamming | Mechanical Fault | Cups Jamming | 2 - Product Handling | 61 - B2C Dispense Arm | 2 - Repair | 00144235 |  | Completed
 | FMSN |  |  | SA-21582 | 12620035 |  |  | UK Repair Medium XX |  |  | 06/02/2023, 15:01 | 06/02/2023, 15:01 | 0.08 |  |  |  |  | 06/02/2023, 15:01 | 03/02/2023, 13:33 | 06/02/2023, 15:02 | Completed | United Kingdom | 03/02/2023 | 0 | Telemetry | Software Issue | Telemetry | Software Issue | 1 - Payment System | 15 - Card reader | 2 - Repair | 00145105 |  | Completed
 | FMSN |  |  | SA-22958 | 12620035 |  |  | UK Repair Medium XX |  |  | 15/02/2023, 07:55 | 15/02/2023, 10:58 | 183.63 |  |  |  |  | 15/02/2023, 10:58 | 14/02/2023, 13:37 | 15/02/2023, 15:50 | Completed | United Kingdom | 14/02/2023 | 291 | Mechanical Fault | Cup Stand Issue | Mechanical Fault | Cup Stand Issue | 2 - Product Handling | 71 - Actuator arm - nozzle plate | 2 - Repair | 00146842 |  | Completed
 | FMSN |  |  | SA-27210 | 12620035 |  |  | UK Repair Medium XX |  |  | 21/03/2023, 14:33 | 21/03/2023, 14:33 | 0.08 |  |  |  |  | 21/03/2023, 14:33 | 17/03/2023, 14:10 | 21/03/2023, 16:17 | Completed | United Kingdom | 17/03/2023 | 104 | Mechanical Fault | Cup Stand Issue | Mechanical Fault | Cup Stand Issue | 2 - Product Handling | 61 - B2C Dispense Arm | 10 - Top up (Parts ordered) | 00151686 |  | Completed
 | FMSN |  |  | SA-27645 | 12620035 |  |  | UK Preventative Maintenance Medium |  |  | 28/03/2023, 12:01 | 28/03/2023, 12:01 | 0.12 |  |  |  |  | 28/03/2023, 12:01 | 21/03/2023, 16:18 | 29/03/2023, 16:27 | Completed | United Kingdom | 21/03/2023 | 1705 | Mechanical Fault | Cups Jamming | Mechanical Fault | Cups Jamming | 2 - Product Handling | 61 - B2C Dispense Arm | 3 - Replace |  |  | Completed
 | FMSN |  |  | SA-39296 | 12620035 |  |  | UK Client Care Low |  |  | 28/06/2023, 18:40 | 28/06/2023, 18:40 | 0.08 |  |  |  |  | 28/06/2023, 18:40 | 27/06/2023, 15:57 | 28/06/2023, 18:41 | Completed | United Kingdom | 27/06/2023 | 1 | Other Faults | [NAME] | Other Faults | [NAME] | 3 - Control System | 128 - Software | 8 - Upgrade |  |  | Completed
 | LOCL |  |  | SA-4140 | 12620036 |  |  | UK Repair Medium XX |  |  | 27/09/2022, 09:55 | 27/09/2022, 10:57 | 62.27 |  |  |  |  | 27/09/2022, 10:57 | 26/09/2022, 13:29 | 27/09/2022, 11:21 | Completed | United Kingdom | 26/09/2022 | 24 | Quality Of The Dispensing | Brewing Discointinous | Quality Of The Dispensing | Brewing Discointinous | 2 - Product Handling | 61 - B2C Dispense Arm | 4 - Adjust | 00126904 |  | Completed
 | LOCL |  |  | SA-34247 | 12620036 |  |  | UK Repair Medium |  |  | 18/05/2023, 06:45 | 18/05/2023, 09:12 | 146.37 |  |  |  |  | 18/05/2023, 09:12 | 17/05/2023, 13:20 | 18/05/2023, 09:42 | Completed | United Kingdom | 17/05/2023 | 30 | Machine Reporting Error | Display Message | Machine Reporting Error | Display Message | 3 - Control System | 128 - Software | 8 - Upgrade | 00159790 |  | Completed
 | LOCL |  |  | SA-34321 | 12620036 |  |  | UK Client Care Low |  |  | 18/05/2023, 11:05 | 18/05/2023, 11:05 | 0.08 |  |  |  |  | 18/05/2023, 11:05 | 18/05/2023, 09:42 | 18/05/2023, 11:06 | Completed | United Kingdom | 18/05/2023 | 0 | Other Faults | Filter Change Message | Other Faults | Filter Change Message | 9 - Not Machine Fault | 351 - Water/scale filter | 3 - Replace |  |  | Completed
 | LOCL |  |  | SA-41175 | 12620036 |  |  | UK Client Care Low |  |  | 11/07/2023, 09:03 | 11/07/2023, 09:11 | 8.58 |  |  |  |  | 11/07/2023, 09:11 | 11/07/2023, 09:02 | 11/07/2023, 09:18 | Completed | United Kingdom | 11/07/2023 | 6 | Other Faults | Request From Sales Rep | Other Faults | Request From Sales Rep | 3 - Control System | 128 - Software | 8 - Upgrade |  |  | Completed
 | LOCL |  |  | SA-54668 | 12620036 |  |  | UK Repair Medium |  |  | 19/10/2023, 14:23 | 19/10/2023, 14:36 | 13.02 |  |  |  |  | 19/10/2023, 14:36 | 18/10/2023, 14:24 | 19/10/2023, 15:58 | Completed | United Kingdom | 18/10/2023 | 81 | Machine Reporting Error | Error Message On Display | Machine Reporting Error | Error Message On Display | 3 - Control System | 128 - Software | 8 - Upgrade | 00182511 |  | Completed
 | LOCL |  |  | SA-22534 | 12620036A-02i4W00000VV1GAQA1 |  |  | UK Preventative Maintenance Low |  |  | 10/02/2023, 13:38 | 10/02/2023, 13:38 | 0.18 |  |  |  |  | 10/02/2023, 13:38 | 10/02/2023, 13:37 | 10/02/2023, 14:34 | Completed | United Kingdom | 10/02/2023 | 56 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 3 - Control System | 128 - Software | 8 - Upgrade |  |  | Completed
 | FMSN |  |  | SA-6273 | 12620037 |  |  | UK Repair Low XX |  |  | 12/10/2022, 10:23 | 12/10/2022, 10:33 | 9.82 |  |  |  |  | 12/10/2022, 10:33 | 12/10/2022, 09:49 | 12/10/2022, 11:20 | Completed | United Kingdom | 12/10/2022 | 46 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 2 - Product Handling | 61 - B2C Dispense Arm | 6 - Clear |  |  | Completed
 | FMSN |  |  | SA-17099 | 12620037 |  |  | UK Repair Medium XX |  |  | 03/01/2023, 13:36 | 03/01/2023, 13:55 | 18.75 |  |  |  |  | 03/01/2023, 13:55 | 03/01/2023, 10:05 | 03/01/2023, 14:59 | Completed | United Kingdom | 03/01/2023 | 64 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 2 - Product Handling | 61 - B2C Dispense Arm | 2 - Repair | 00139774 |  | Completed
 | FMSN |  |  | SA-39150 | 12620037 |  |  | UK Client Care Low |  |  | 27/06/2023, 08:00 | 27/06/2023, 08:52 | 52.23 |  |  |  |  | 27/06/2023, 08:52 | 27/06/2023, 07:59 | 27/06/2023, 09:23 | Completed | United Kingdom | 27/06/2023 | 30 | Other Faults | Installation Problem | Other Faults | Installation Problem | 3 - Control System | 128 - Software | 8 - Upgrade |  |  | Completed
 | FMSN |  |  | SA-45268 | 12620037 |  |  | UK Repair Medium |  |  | 10/08/2023, 14:27 | 10/08/2023, 14:59 | 32.12 |  |  |  |  | 10/08/2023, 14:59 | 09/08/2023, 16:52 | 10/08/2023, 16:21 | Completed | United Kingdom | 09/08/2023 | 81 | Machine Reporting Error | Error Message On Display | Machine Reporting Error | Error Message On Display | 2 - Product Handling | 66 - Tight Ring Gear | 2 - Repair | 00171741 |  | Completed
 | LOCL |  |  | SA-37686 | 12620038 |  |  | UK Client Care Low |  |  | 15/06/2023, 14:58 | 15/06/2023, 14:58 | 0.07 |  |  |  |  | 15/06/2023, 14:58 | 15/06/2023, 11:44 | 15/06/2023, 14:58 | Completed | United Kingdom | 15/06/2023 | 0 |  |  | Other Faults | [NAME] | 3 - Control System | 128 - Software | 8 - Upgrade |  |  | Completed
 | LOCL |  |  | SA-17354 | 12620040 |  |  | UK Repair Medium XX |  |  | 05/01/2023, 14:22 | 05/01/2023, 14:37 | 14.98 |  |  |  |  | 05/01/2023, 14:37 | 04/01/2023, 12:18 | 05/01/2023, 14:59 | Completed | United Kingdom | 04/01/2023 | 22 | Keypad Display Fault | Generic Display Issue/Unresponsive | Keypad Display Fault | Generic Display Issue/Unresponsive | 3 - Control System | 128 - Software | 10 - Top up (Parts ordered) | 00140056 |  | Completed
 | LOCL |  |  | SA-18311 | 12620040 |  |  | UK Repair Medium XX |  |  | 11/01/2023, 12:04 | 11/01/2023, 12:22 | 17.98 |  |  |  |  | 11/01/2023, 12:22 | 11/01/2023, 11:52 | 11/01/2023, 12:32 | Completed | United Kingdom | 11/01/2023 | 10 | Keypad Display Fault | Display Off | Keypad Display Fault | Display Off | 9 - Not Machine Fault | 370 - Programming | 4 - Adjust | 00141222 |  | Completed
 | LOCL |  |  | SA-33155 | 12620040 |  |  | UK Business Care Low |  |  | 09/05/2023, 13:13 | 09/05/2023, 13:22 | 8.25 |  |  |  |  | 09/05/2023, 13:22 | 09/05/2023, 13:11 | 09/05/2023, 15:00 | Completed | United Kingdom | 09/05/2023 | 98 | Other Faults | [NAME] | Other Faults | [NAME] | 9 - Not Machine Fault | 340 - Other configurations | 8 - Upgrade |  |  | Completed
 | LOCL |  |  | SA-36068 | 12620040 |  |  | UK Repair Medium |  |  | 06/06/2023, 06:42 | 06/06/2023, 08:54 | 131.8 |  |  |  |  | 06/06/2023, 08:54 | 02/06/2023, 11:31 | 06/06/2023, 08:56 | Completed | United Kingdom | 02/06/2023 | 1 | Telemetry | [NAME] | Telemetry | [NAME] | 4 - Control System Interfaces | 176 - LCD display | 7 - Pro/reprogramme | 00161782 |  | Completed
 | LOCL |  |  | SA-39646 | 12620040 |  |  | UK Client Care Low |  |  | 29/06/2023, 11:54 | 29/06/2023, 11:54 | 0.12 |  |  |  |  | 29/06/2023, 11:54 | 29/06/2023, 11:50 | 29/06/2023, 11:54 | Completed | United Kingdom | 29/06/2023 | 0 | Other Faults | [NAME] | Other Faults | [NAME] | 3 - Control System | 128 - Software | 8 - Upgrade |  |  | Completed
 | LOCL |  |  | SA-55148 | 12620040 |  |  | UK Client Care Low |  |  | 23/10/2023, 14:25 | 23/10/2023, 15:07 | 42.58 |  |  |  |  | 23/10/2023, 15:07 | 23/10/2023, 11:00 | 23/10/2023, 15:40 | Completed | United Kingdom | 23/10/2023 | 33 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 5 - Hot Water System | 198 - B2C Brewer | 2 - Repair | 00183071 |  | Completed
 | LOCL |  |  | SA-3895 | 12620041 |  |  | UK Client Care Medium |  |  | 27/09/2022, 10:31 | 27/09/2022, 11:19 | 47.58 |  |  |  |  | 27/09/2022, 11:19 | 23/09/2022, 10:47 | 27/09/2022, 11:20 | Completed | United Kingdom | 23/09/2022 | 0 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 5 - Hot Water System | 198 - B2C Brewer | 1 - No Fault Found | 00126689 |  | Completed
 | LOCL |  |  | SA-20240 | 12620041 |  |  | UK Repair Medium XX |  |  | 25/01/2023, 13:18 | 25/01/2023, 14:54 | 95.88 |  |  |  |  | 25/01/2023, 14:54 | 25/01/2023, 11:12 | 25/01/2023, 15:01 | Completed | United Kingdom | 25/01/2023 | 6 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 9 - Not Machine Fault | 372 - Component out of place | 6 - Clear | 00143449 |  | Completed
 | LOCL |  |  | SA-27925 | 12620041 |  |  | UK Repair Medium |  |  | 05/04/2023, 10:43 | 05/04/2023, 11:44 | 60.63 |  |  |  |  | 05/04/2023, 11:44 | 23/03/2023, 11:40 | 05/04/2023, 13:03 | Completed | United Kingdom | 23/03/2023 | 79 | Quality Of The Dispensing | Dose More/Less Than Standard | Quality Of The Dispensing | Dose More/Less Than Standard | 9 - Not Machine Fault | 371 - Cleanliness | 5 - Clean | 00152469 |  | Completed
 | LOCL |  |  | SA-42628 | 12620041 |  |  | UK Preventative Maintenance Low |  |  | 21/07/2023, 12:54 | 21/07/2023, 13:47 | 53 |  |  |  |  | 21/07/2023, 13:47 | 21/07/2023, 11:06 | 21/07/2023, 13:54 | Completed | United Kingdom | 21/07/2023 | 6 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 3 - Control System | 128 - Software | 8 - Upgrade |  |  | Completed
 | LOCL |  |  | SA-43634 | 12720568 |  |  | UK Installation Medium XX |  |  | 28/07/2023, 12:05 | 28/07/2023, 12:05 | 0.07 |  |  |  |  | 28/07/2023, 12:05 | 28/07/2023, 12:05 | 28/07/2023, 12:21 | Completed | United Kingdom | 28/07/2023 | 15 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 9 - Not Machine Fault | 364 - Machine install | 1 - No Fault Found |  |  | Completed
 | LOCL |  |  | SA-49128 | 12720569 |  |  | UK Installation Low XX |  |  | 11/09/2023, 07:50 | 11/09/2023, 08:36 | 46.3 |  |  |  |  | 11/09/2023, 08:36 | 08/09/2023, 17:17 | 11/09/2023, 10:19 | Completed | United Kingdom | 08/09/2023 | 103 |  |  | Other Faults | [NAME] | 9 - Not Machine Fault | 364 - Machine install | 6 - Clear |  |  | Completed
 | FMSL |  |  | [NAME] | 12720570 |  |  | UK Installation Low XX |  |  | 20/09/2023, 10:14 | 20/09/2023, 10:15 | 0.08 |  |  |  |  | 20/09/2023, 10:15 | 20/09/2023, 10:00 | 20/09/2023, 10:46 | Completed | United Kingdom | 20/09/2023 | 31 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 9 - Not Machine Fault | 348 - No mains water/stop cock off | 10 - Top up (Parts ordered) |  |  | Completed
 | FMSL |  |  | SA-53638 | 12720570 |  |  | UK Repair High XX |  |  | 13/10/2023, 06:44 | 13/10/2023, 07:44 | 60 |  |  |  |  | 13/10/2023, 07:44 | 11/10/2023, 15:24 | 13/10/2023, 08:37 | Completed | United Kingdom | 11/10/2023 | 52 | Water/Steam Failure | Machine Leaking | Water/Steam Failure | Machine Leaking | 9 - Not Machine Fault | 374 - Product loading | 6 - Clear | 00181340 |  | Completed
 | LOCL |  |  | SA-42695 | 12720571 |  |  | UK Installation Medium XX |  |  | 21/07/2023, 13:30 | 21/07/2023, 14:00 | 30 |  |  |  |  | 21/07/2023, 14:00 | 21/07/2023, 14:53 | 21/07/2023, 16:05 | Completed | United Kingdom | 21/07/2023 | 1 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 9 - Not Machine Fault | 364 - Machine install | 1 - No Fault Found |  |  | Completed
 | LOCL |  |  | SA-51919 | 12720571 |  |  | UK Repair Medium XX |  |  | 03/10/2023, 12:40 | 03/10/2023, 13:00 | 20 |  |  |  |  | 03/10/2023, 13:00 | 29/09/2023, 09:00 | 03/10/2023, 13:45 | Completed | United Kingdom | 29/09/2023 | 354 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 5 - Hot Water System | 198 - B2C Brewer | 4 - Adjust | 00179452 |  | Completed
 | LOCL |  |  | SA-53593 | 12720571 |  |  | UK Repair Medium XX |  |  | 12/10/2023, 10:50 | 12/10/2023, 11:40 | 50 |  |  |  |  | 12/10/2023, 11:40 | 11/10/2023, 13:01 | 12/10/2023, 12:30 | Completed | United Kingdom | 11/10/2023 | 1 | Quality Of The Dispensing | Water Only Dispensing | Quality Of The Dispensing | Water Only Dispensing | 9 - Not Machine Fault | 372 - Component out of place | 6 - Clear | 00181306 |  | Completed
 | LOCL |  |  | [NAME] | 12720574 |  |  | UK Installation Low XX |  |  | 29/08/2023, 09:03 | 29/08/2023, 09:32 | 29 |  |  |  |  | 29/08/2023, 09:32 | 29/08/2023, 10:13 | 29/08/2023, 12:47 | Completed | United Kingdom | 29/08/2023 | 254 | Other Faults | New Mc Installation | Other Faults | New Mc Installation | 9 - Not Machine Fault | 364 - Machine install | 1 - No Fault Found |  |  | Completed
 | LOCL |  |  | SA-55371 | 12720575 |  |  | UK Repair Medium XX |  |  | 25/10/2023, 10:13 | 25/10/2023, 11:03 | 49.63 |  |  |  |  | 25/10/2023, 11:03 | 24/10/2023, 12:27 | 25/10/2023, 11:44 | Completed | United Kingdom | 24/10/2023 | 41 | Mechanical Fault | Dispensing Accessories | Mechanical Fault | Dispensing Accessories | 5 - Hot Water System | 218 - B2C Ingredient Motors | 3 - Replace | 00183355 |  | Completed
 | LOCL |  |  | [NAME] | 12720576 |  |  | UK Client Care Medium |  |  | 09/09/2022, 11:12 | 09/09/2022, 12:29 | 77.22 |  |  |  |  | 09/09/2022, 12:29 | 07/09/2022, 13:13 | 09/09/2022, 16:46 | Completed | United Kingdom | 07/09/2022 | 257 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 5 - Hot Water System | 213 - Cup volume (m/c fault) | 4 - Adjust | 00124947 |  | Completed
 | LOCL |  |  | SA-14782 | 12720576 |  |  | UK Client Care Low |  |  | 14/12/2022, 11:27 | 14/12/2022, 12:02 | 34.28 |  |  |  |  | 14/12/2022, 12:02 | 09/12/2022, 11:49 | 14/12/2022, 17:47 | Completed | United Kingdom | 09/12/2022 | 345 | Other Faults | [NAME] | Other Faults | [NAME] | 5 - Hot Water System | 220 - B2C Tea Brewer | 2 - Repair | 00136940 |  | Completed
 | LOCL |  |  | SA-24770 | 12720576 |  |  | UK Client Care Medium |  |  | 02/03/2023, 12:54 | 02/03/2023, 14:34 | 99.97 |  |  |  |  | 02/03/2023, 14:34 | 28/02/2023, 15:33 | 02/03/2023, 18:37 | Completed | United Kingdom | 28/02/2023 | 242 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 9 - Not Machine Fault | 374 - Product loading | 6 - Clear | 00148884 |  | Completed
 | LOCL |  |  | SA-25299 | 12720576 |  |  | UK Repair Medium XX |  |  | 13/03/2023, 10:25 | 13/03/2023, 12:43 | 138.72 |  |  |  |  | 13/03/2023, 12:43 | 03/03/2023, 14:18 | 13/03/2023, 12:48 | Completed | United Kingdom | 03/03/2023 | 5 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 5 - Hot Water System | 218 - B2C Ingredient Motors | 3 - Replace | 00149508 |  | Completed
 | LOCL |  |  | [NAME] | 12720576 |  |  | UK Business Care Medium |  |  | 13/04/2023, 08:34 | 13/04/2023, 09:07 | 33.68 |  |  |  |  | 13/04/2023, 09:07 | 06/04/2023, 10:06 | 13/04/2023, 11:04 | Completed | United Kingdom | 06/04/2023 | 117 | Quality Of The Dispensing | Absent Dose | Quality Of The Dispensing | Absent Dose | 9 - Not Machine Fault | 375 - Product damaged | 6 - Clear | 00154380 |  | Completed
 | LOCL |  |  | SA-38337 | 12720576 |  |  | UK Repair Medium XX |  |  | 29/06/2023, 11:09 | 29/06/2023, 11:51 | 41.15 |  |  |  |  | 29/06/2023, 11:51 | 20/06/2023, 12:09 | 29/06/2023, 13:37 | Completed | United Kingdom | 20/06/2023 | 106 | Mechanical Fault | Dispensing Accessories | Mechanical Fault | Dispensing Accessories | 5 - Hot Water System | 215 - B2C Whipper Motor | 3 - Replace | 00164242 |  | Completed
 | LOCL |  |  | SA-1760 | 12720577 |  |  | UK Client Care Medium |  |  | 09/09/2022, 14:37 | 09/09/2022, 14:37 | 0.15 |  |  |  |  | 09/09/2022, 14:37 | 07/09/2022, 13:15 | 09/09/2022, 16:48 | Completed | United Kingdom | 07/09/2022 | 130 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 5 - Hot Water System | 213 - Cup volume (m/c fault) | 4 - Adjust | 00124949 |  | Completed
 | LOCL |  |  | SA-14784 | 12720577 |  |  | UK Client Care Low |  |  | 14/12/2022, 17:49 | 14/12/2022, 17:50 | 0.12 |  |  |  |  | 14/12/2022, 17:50 | 09/12/2022, 11:51 | 14/12/2022, 17:52 | Completed | United Kingdom | 09/12/2022 | 2 | Other Faults | [NAME] | Other Faults | [NAME] | 5 - Hot Water System | 220 - B2C Tea Brewer | 2 - Repair | 00136941 |  | Completed
 | LOCL |  |  | SA-32601 | 12720577 |  |  | UK Repair Medium XX |  |  | 04/05/2023, 10:12 | 04/05/2023, 11:30 | 77.47 |  |  |  |  | 04/05/2023, 11:30 | 03/05/2023, 15:08 | 04/05/2023, 14:30 | Completed | United Kingdom | 03/05/2023 | 6 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 5 - Hot Water System | 198 - B2C Brewer | 1 - No Fault Found | 00157832 |  | Completed
 | LOCL |  |  | SA-50632 | 12720577 |  |  | UK Repair Medium XX |  |  | 26/09/2023, 10:35 | 26/09/2023, 11:30 | 55 |  |  |  |  | 26/09/2023, 11:50 | 20/09/2023, 13:34 | 26/09/2023, 14:07 | Completed | United Kingdom | 20/09/2023 | 5620 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 5 - Hot Water System | 216 - B2C Grinder | 4 - Adjust | 00177957 |  | Completed
 | LOCL |  |  | SA-28535 | 12720578 |  |  | UK Preventative Maintenance Medium |  |  | 28/03/2023, 13:37 | 28/03/2023, 13:39 | 1.22 |  |  |  |  | 28/03/2023, 13:39 | 28/03/2023, 12:06 | 28/03/2023, 13:39 | Completed | United Kingdom | 28/03/2023 | 0 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 9 - Not Machine Fault | 351 - Water/scale filter | 3 - Replace |  |  | Completed
 | LOCL |  |  | SA-11477 | 12720579 |  |  | UK Repair Medium XX |  |  | 17/11/2022, 13:21 | 17/11/2022, 13:54 | 32.78 |  |  |  |  | 17/11/2022, 13:54 | 16/11/2022, 16:44 | 17/11/2022, 14:56 | Completed | United Kingdom | 16/11/2022 | 61 | Keypad Display Fault | Display Off | Keypad Display Fault | Display Off | 4 - Control System Interfaces | 166 - 5inch display & USB | 6 - Clear | 00133321 |  | Completed
 | LOCL |  |  | [NAME] | 12720579 |  |  | UK Repair Medium XX |  |  | 20/12/2022, 15:11 | 20/12/2022, 15:34 | 23.12 |  |  |  |  | 20/12/2022, 15:34 | 20/12/2022, 13:01 | 20/12/2022, 17:51 | Completed | United Kingdom | 20/12/2022 | 136 | Keypad Display Fault | Display Off | Keypad Display Fault | Display Off | 9 - Not Machine Fault | 368 - Parts Ordered (9) | 10 - Top up (Parts ordered) | 00138590 |  | Completed
 | LOCL |  |  | SA-16210 | 12720579 |  |  | UK Repair Medium XX |  |  | 06/01/2023, 07:39 | 06/01/2023, 09:02 | 82.6 |  |  |  |  | 06/01/2023, 09:02 | 20/12/2022, 16:02 | 06/01/2023, 11:10 | Completed | United Kingdom | 20/12/2022 | 127 |  |  | Keypad Display Fault | Display Off | 4 - Control System Interfaces | 176 - LCD display | 3 - Replace | 00138590 |  | Completed
 | FONA |  |  | SA-44421 | 12720583 |  |  | UK Installation Low XX |  |  | 03/08/2023, 11:45 | 03/08/2023, 12:20 | 35 |  |  |  |  | 03/08/2023, 12:20 | 03/08/2023, 13:56 | 03/08/2023, 14:45 | Completed | United Kingdom | 03/08/2023 | 0 | Quality Of The Dispensing | Standard Maintenance | Quality Of The Dispensing | Standard Maintenance | 9 - Not Machine Fault | 364 - Machine install | 1 - No Fault Found |  |  | Completed
 | FONA |  |  | SA-44431 | 12720583 |  |  | UK Repair Medium XX |  |  | 03/08/2023, 14:46 | 03/08/2023, 14:47 | 76 | 75 |  |  |  | 03/08/2023, 14:48 | 03/08/2023, 14:25 | 03/08/2023, 15:43 | Completed | United Kingdom | 03/08/2023 | 1 | Mechanical Fault | Unit Does Not Brew | Mechanical Fault | Unit Does Not Brew | 5 - Hot Water System | 218 - B2C Ingredient Motors | 3 - Replace | 00170773 |  | Completed
 | FONA |  |  | SA-47084 | 12720583 |  |  | UK Repair Medium XX |  |  | 25/08/2023, 11:33 | 25/08/2023, 11:40 | 77 | 70 |  |  |  | 25/08/2023, 11:43 | 24/08/2023, 13:18 | 25/08/2023, 12:53 | Completed | United Kingdom | 24/08/2023 | 26 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 5 - Hot Water System | 220 - B2C Tea Brewer | 10 - Top up (Parts ordered) | 00173765 |  | Completed
 | FONA |  |  | SA-47243 | 12720583 |  |  | UK Revisit Medium XX |  |  | 06/09/2023, 10:14 | 06/09/2023, 11:07 | 52.57 |  |  |  |  | 06/09/2023, 11:07 | 25/08/2023, 12:07 | 06/09/2023, 11:44 | Completed | United Kingdom | 25/08/2023 | 37 | Blocking Fault-Machine Standstill | Not Dispensing | Blocking Fault-Machine Standstill | Not Dispensing | 5 - Hot Water System | 220 - B2C Tea Brewer | 3 - Replace | 00173765 |  | Completed
 | FONA |  |  | SA-54672 | 12720583 |  |  | UK Repair Medium XX |  |  | 19/10/2023, 13:44 | 19/10/2023, 13:54 | 9.98 |  |  |  |  | 19/10/2023, 13:54 | 18/10/2023, 14:39 | 19/10/2023, 15:31 | Completed | United Kingdom | 18/10/2023 | 96 | Quality Of The Dispensing | Prod: Group 1 Does Not Deliver | Quality Of The Dispensing | Prod: Group 1 Does Not Deliver | 5 - Hot Water System | 220 - B2C Tea Brewer | 2 - Repair | 00182514 |  | Completed