Spreadsheet: 871796d1718206445-dashboard-without-pivot-tables-only-formula-and-functions-dummy_data
Sheet: source_sv

Team Manager | [NAME] | Staff Type | Fiscal Month | Fiscal Week | Advisor Name | Case Component | Case Issue | Agent SAT Score | Resolution Score | SAT Score (overall) | Satisfied | Somewhat Satisfied | Neutral | Somewhat Dissatified | Dissatisfied | RCA Classification | Positive Survey | Negative Survey | Positive IR | Negative IR
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P05 | 2024P05W4 | Aston Bran | Energy/Power | Battery Runtime | 0 | No | Somewhat Dissatisfied | 0 | 0 | 0 | 1 | 0 | Negative
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P06 | 2024P06W3 | Aston Bran | Energy/Power | Battery Runtime | 0 | No | Dissatisfied | 0 | 0 | 0 | 0 | 1
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P07 | 2024P07W2 | Aston Bran | Energy/Power | Battery Runtime | 100 | Yes | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P07 | 2024P07W4 | Aston Bran | Energy/Power | Battery Runtime | 100 | No | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P05 | 2024P05W1 | Aston Bran | [NAME] | Reset password | 100 | Yes | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P06 | 2024P06W3 | Aston Bran | [NAME] | Reset password | 100 | No | Satisfied | 1 | 0 | 0 | 0 | 0
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P07 | 2024P07W3 | Aston Bran | [NAME] | Reset password | 100 | Yes | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P06 | 2024P06W2 | [NAME] | Energy/Power | Battery Runtime |  |  | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P07 | 2024P07W1 | [NAME] | Energy/Power | Battery Runtime | 100 | No | Neutral | 0 | 0 | 1 | 0 | 0 | Negative
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P04 | 2024P04W3 | [NAME] | [NAME] | Reset password |  |  | Neutral | 0 | 0 | 1 | 0 | 0 | Negative
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P07 | 2024P07W5 | [NAME] | Settings | Passcode | 100 | Yes | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P04 | 2024P04W1 | [NAME] | Energy/Power | Battery Runtime | 100 | No | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P04 | 2024P04W3 | [NAME] | [NAME] | Reset password | 0 | No | Somewhat Dissatisfied | 0 | 0 | 0 | 1 | 0 | Negative
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P06 | 2024P06W1 | [NAME] | [NAME] | Reset password | 100 | Yes | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P06 | 2024P06W3 | [NAME] | [NAME] | Reset password | 100 | No | Somewhat Satisfied | 0 | 1 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P08 | 2024P08W3 | [NAME] | [NAME] | Reset password |  |  | Satisfied | 1 | 0 | 0 | 0 | 0
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P08 | 2024P08W2 | [NAME] | Settings | Passcode |  |  | Somewhat Dissatisfied | 0 | 0 | 0 | 1 | 0 | Negative
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P06 | 2024P06W2 | [NAME] | Energy/Power | Battery Runtime | 0 | No | Neutral | 0 | 0 | 1 | 0 | 0 | Negative
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P08 | 2024P08W4 | [NAME] | Energy/Power | Battery Runtime | 100 | Yes | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P02 | 2024P02W1 | [NAME] | [NAME] | Reset password | 100 | No | Somewhat Satisfied | 0 | 1 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P03 | 2024P03W2 | [NAME] | [NAME] | Reset password | 100 | Yes | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P03 | 2024P03W2 | [NAME] | [NAME] | Reset password | 100 | Yes | Somewhat Satisfied | 0 | 1 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P06 | 2024P06W2 | [NAME] | [NAME] | Reset password |  |  | Somewhat Satisfied | 0 | 1 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P06 | 2024P06W4 | [NAME] | [NAME] | Reset password | 100 | Yes | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P08 | 2024P08W4 | [NAME] | [NAME] | Reset password | 100 | No | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P08 | 2024P08W3 | [NAME] | [NAME] | Reset password | 100 | No | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P07 | 2024P07W4 | [NAME] | Energy/Power | Will Not Power On | 100 | No | Neutral | 0 | 0 | 1 | 0 | 0 | Negative
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P06 | 2024P06W2 | [NAME] | Energy/Power | Battery Runtime | 100 | Yes | Satisfied | 1 | 0 | 0 | 0 | 0
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P08 | 2023P08W3 | [NAME] | [NAME] | Reset password | 100 | Yes | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P08 | 2023P08W3 | [NAME] | [NAME] | Reset password | 0 | No | Dissatisfied | 0 | 0 | 0 | 0 | 1 | Negative
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P08 | 2023P08W4 | [NAME] | [NAME] | Reset password |  | Yes | Somewhat Satisfied | 0 | 1 | 0 | 0 | 0
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P07 | 2024P07W1 | [NAME] | [NAME] | Reset password | 100 | Yes | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P07 | 2024P07W4 | [NAME] | [NAME] | Reset password |  |  | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P08 | 2024P08W1 | [NAME] | [NAME] | Reset password | 100 | No | Dissatisfied | 0 | 0 | 0 | 0 | 1 | Negative
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P09 | 2024P09W1 | [NAME] | [NAME] | Reset password | 0 | No | Somewhat Dissatisfied | 0 | 0 | 0 | 1 | 0 | Negative
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P08 | 2024P08W4 | [NAME] | Settings | Keyboard | 0 | No | Dissatisfied | 0 | 0 | 0 | 0 | 1 | Negative
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P05 | 2024P05W4 | [NAME] | Energy/Power | Will Not Power On | 100 |  | Satisfied | 1 | 0 | 0 | 0 | 0
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P10 | 2023P10W2 | [NAME] | Energy/Power | Battery Runtime | 0 | No | Somewhat Dissatisfied | 0 | 0 | 0 | 1 | 0 | Negative
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P10 | 2023P10W5 | [NAME] | Energy/Power | Battery Runtime | 100 | Yes | Satisfied | 1 | 0 | 0 | 0 | 0
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P02 | 2024P02W3 | [NAME] | Energy/Power | Battery Runtime | 100 | Yes | Satisfied | 1 | 0 | 0 | 0 | 0
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P06 | 2024P06W2 | [NAME] | Energy/Power | Battery Runtime | 100 | No | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P08 | 2024P08W2 | [NAME] | Energy/Power | Battery Runtime | 100 | Yes | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P08 | 2023P08W3 | [NAME] | [NAME] | Reset password | 100 | Yes | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P09 | 2023P09W3 | [NAME] | [NAME] | Reset password | 100 | Yes | Satisfied | 1 | 0 | 0 | 0 | 0
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P09 | 2023P09W3 | [NAME] | [NAME] | Reset password | 100 | Yes | Somewhat Satisfied | 0 | 1 | 0 | 0 | 0 | Negative
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P11 | 2023P11W1 | [NAME] | [NAME] | Reset password | 0 | No | Dissatisfied | 0 | 0 | 0 | 0 | 1 | Negative
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P12 | 2023P12W3 | [NAME] | [NAME] | Reset password | 100 | Yes | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P01 | 2024P01W1 | [NAME] | [NAME] | Reset password | 100 | Yes | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P01 | 2024P01W3 | [NAME] | [NAME] | Reset password | 100 | No | Somewhat Satisfied | 0 | 1 | 0 | 0 | 0 | Negative
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P01 | 2024P01W4 | [NAME] | [NAME] | Reset password | 100 | No | Satisfied | 1 | 0 | 0 | 0 | 0
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P02 | 2024P02W1 | [NAME] | [NAME] | Reset password | 100 | No | Somewhat Satisfied | 0 | 1 | 0 | 0 | 0 | Negative
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P07 | 2024P07W4 | [NAME] | [NAME] | Reset password | 100 | Yes | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P08 | 2023P08W1 | [NAME] | Energy/Power | Will Not Power On | 0 | No | Somewhat Dissatisfied | 0 | 0 | 0 | 1 | 0 | Negative
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P02 | 2024P02W1 | [NAME] | Energy/Power | Will Not Power On | 100 | No | Satisfied | 1 | 0 | 0 | 0 | 0 | Negative
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P03 | 2024P03W3 | [NAME] | Energy/Power | Will Not Power On | 0 | No | Dissatisfied | 0 | 0 | 0 | 0 | 1 | Negative