Spreadsheet: 681096d1591354117-how-to-do-conditional-formatting-based-on-criteria-conditional-formatting
Sheet: 5_29

Company Name | Project | Project Description | Task List | Milestone | Task ID | Task Status | Task Name | Task Description | Start Date | Due Date | Assigned To | Assigned By | Date Assigned | Progress | Priority | Private | Time Estimate | Billable Minutes | Non Billable Minutes | Tags | Column | Parent Task ID | Priority Text | [NAME] | Nature ID
 |  | 310 | Modules - Production Instance |  | 18707692 | Active |  | Hi Team,  This is one of the follow up made by the POC of 3M himself on this. So kindly take this request on priority and get some update by Monday so that we can reach out to the partner and close this case.  Short Issue details: Emails not being received Detailed Description: I am sending out emails to [NAME] from his account, but he isnt receiving it. Neither the test mails nor the email campaigns. Even when he tried to send emails to him and Will from 3M, neither of them received the test mails. I told him to whitelist the email "[EMAIL]". His IT said that now he is not blocked, but the issue persists.  Campaign Launched: 371+ Box Sealing Tape, [NAME] [NAME] Name : [NAME] : [NAME] Sender Email Address: [EMAIL]  Portal URL: 3m.zinfi.net User facing the issue: [NAME] ([NAME]) [NAME]: On request (confidential) Module Affected: Campaign Library Steps to reproduce the error: with Screenshot(s)/Video Priority: P2 End Date: 05/11/20 Tag: BUG/ERROR | 2020-05-08 00:00:00 | 2020-05-15 00:00:00 |  |  | 2020-05-08 00:00:00 | 0 | 100 | 2 | 0 |  | 401 | Partner Bug/Issue Post |  | 18802624 | Medium priority
 |  | 125 | ZINFI Internal Support |  | 18858228 | Active |  | Detailed Description:			Denodo pointed out that Enablement & Training left hand menu is not working correctly when logged in as a Tech Partner([EMAIL]), whereby "Training Discounts" and "New. Get Started" disappear  Portal URL:			https://denodo.zinfi.ne User facing the issue:			Tech Partner Module Affected:			Left Hand Menu Steps to reproduce the error: with Screenshot(s)/Video			"https://zinfi.zoom.us/rec/share/15VOE7eqzUlLaY39y3DjdaoMOKfeT6a82yYdr6dZmUfCrTzgYEGGWOSoxMEHdRi5 [NAME]: 4m@@?$4o   Time Stamp--> 01:08:04 to 01:15:08" Priority: 			P2 End Date:			29-May Tag:			[NAME] | 2020-05-28 00:00:00 | 2020-06-03 00:00:00 |  |  | 2020-05-28 00:00:00 | 0 | 200 | 0 | 0 |  | 240 | [NAME] |  | 18108486 | Low priority
 |  | 125 | ZINFI Internal Support |  | 18716705 | Active |  | Detailed Description:	Can you please validate that the below Campaign Statuses are all behaving correctly, when using the Campaign Association Search ?. Denodo tested and they don’t appear to be working:  - Email Sent - Email Opened - Email Clicked - Email Bounced - Microsite Registration - Unsubscribed Video link --> https://zinfi.zoom.us/rec/share/3ux6CK7axmdJR7OS2nPwQ7MgXbvbaaa81HAarPBeyhtOdD3cMJoFPScuSxbRD95c?startTime=[PHONE]   Time Stamp-->00:23:11  to  00:25:06 Portal URL:			https://denodo.zinfi.net User facing the issue:			Content Manager Module Affected:			View Prospects Steps to reproduce the error: with Screenshot(s)/Video			Above Priority: 			P2 End Date:			13-May Tag:			Client Bug/Issue Post | 2020-05-19 00:00:00 | 2020-06-02 00:00:00 |  |  | 2020-05-11 00:00:00 | 0 | 200 | 0 | 0 |  | 95 | [NAME] |  | 18108486 | Low priority
 |  | 125 | ZINFI Internal Support |  | 18716755 | Active |  | Detailed Description:		Under the Primary Country Search filter, the same list of repeated/inaccurate countries is appearing at the bottom. Can you arrange for these to be deleted ? Portal URL:			https://denodo.zinfi.net User facing the issue:			Content Manager Module Affected:			View Prospects Steps to reproduce the error: with Screenshot(s)/Video			Below Priority: 			P2 End Date:			13-May Tag:			Client Bug/Issue Post | 2020-05-19 00:00:00 | 2020-06-02 00:00:00 |  |  | 2020-05-11 00:00:00 | 0 | 200 | 0 | 0 |  |  | [NAME] |  | 18108486 | Low priority
 |  | 682 | Ingram OnBoarding Program |  | 18868245 | Active |  |  | 2020-05-29 00:00:00 |  |  |  | 2020-05-28 00:00:00 | 0 | 200 | 0 | 0 |  |  | [NAME] |  |  | Low priority
 |  | 682 | Production Set up |  | 18873947 | Active |  |  | 2020-05-29 00:00:00 |  |  |  | 2020-05-29 00:00:00 | 0 | 200 | 2 | 0 |  |  | [NAME] |  |  | Low priority
 |  | 381 | ZINFI Internal Support |  | 18874166 | Active |  | The banner image of TOOLS page is not loading up. I tried from the front end but the editor seems to go into a loop when I tried to upload any image. Please help to resolve, this is a bit urgent because client needs to take screenshots of the portal pages to create a newsletter and this page has a dependency.  URL:  https://recgroup.zinfi.net/concierge/ucm/#/ucm/1966/content  ![image.png](https://s3.amazonaws.com/tw-inlineimages/392255/0/0/c4a146c5f5132e0af5f512130c7130b4.png) | 2020-05-29 00:00:00 | 2020-06-02 00:00:00 |  |  | 2020-05-29 00:00:00 | 0 | 200 | 2 | 0 |  |  | [NAME] |  |  | Low priority
 |  | 125 | ZINFI Internal Support |  | 18726118 | Active |  | Requester : [NAME]:			Denodo is trying to test launch the campaign " Accelerating Self Service Analytics ". However, when she is filling up its Gated Asset Form , she is viewing TEXTBOX text at the top of the form. She cleared her caches and cookies and tried launching a campaign again but it still shows the [NAME] text at the top. Kinldy look into this. Portal URL:			https://denodo.zinfi.net User facing the issue:			Shakthe Devi Sambazivam <[EMAIL]> Module Affected:			Gated Asset Steps to reproduce the error: with Screenshot(s)/Video			Below Priority: 			P3 End Date:			14-May Tag:			Client Bug/Issue Post | 2020-05-19 00:00:00 | 2020-06-02 00:00:00 |  |  | 2020-05-12 00:00:00 | 0 | 200 | 0 | 0 | 30 | 325 | [NAME] |  | 18108486 | Low priority
 |  | 1593 | Modules - Production Instance |  | 18871655 | Active |  |  | 2020-05-29 00:00:00 | 2020-06-01 00:00:00 |  |  | 2020-05-29 00:00:00 | 0 | 200 | 0 | 0 |  | 110 | Partner Bug/Issue Post |  | 18837093 | Low priority
 |  | 1593 | Modules - Production Instance |  | 18851266 | Active |  | [NAME] : [NAME] Detailed Description:	1) The column ‘bounced’ of the email marketing report disappeared for  ([EMAIL] ,  [EMAIL] ) 2) Also a  few partners   have reviewed the report section of "correos electrónicos" in the Spanish UI and the column of bounced emails has disappeared. Portal URL:			https://genesysglobal.zinfi.net User facing the issue:			[NAME], [NAME] / [EMAIL] ,  [EMAIL]  Module Affected:			Email Report Steps to reproduce the error: with Screenshot(s)/Video			attached Priority: 			P2 End Date:			29-May Tag:			Client Bug/Issue Post | 2020-05-27 00:00:00 | 2020-05-29 00:00:00 |  |  | 2020-05-27 00:00:00 | 0 | 100 | 0 | 0 |  | 170 | [NAME] |  |  | Medium priority
 |  | 462 | Modules - Production Instance |  | 18706133 | Active |  | Short Issue details: Web Syndication editing issue Detailed Description: [NAME], using the CMM login is trying to edit a showcase, but everytime she clicks on the edit and goes to Manage Content she has to replace the background image URLs, otherwise the image doesn't show up in the showcase. Portal URL: hyster-yale.zinfi.net User facing the issue: CMM ([EMAIL]) [NAME]: Module Affected: Web Syndication Steps to reproduce the error: with Screenshot(s)/Video: [NAME] Attached Priority: P3 End Date: 5/13/20 Tag: BUG/ERROR | 2020-05-08 00:00:00 | 2020-05-27 00:00:00 |  |  | 2020-05-08 00:00:00 | 0 | 200 | 0 | 0 |  | 880 | [NAME] |  | 18865733 | Low priority
 |  | 362 | Campaign Request |  | 18858040 | Active |  | Hi All,   [NAME] has come back mentioning that the first two videos are not playing in the Home page of the RF showcase. Can you please resolve this at the earliest as this a live showcase. The showcase URL is https://keysight.zinfi.net/Syndication/Showcase/IndexLink.aspx?CapId=18d974b0-f47d-4f4d-95c3-dbfc4f1827c2&CountryId=1&lanId=1&authid=YnXz+olMA2elUty/vPAyhKFqoYGeSyOkJW41P6ZoQqc=&Authname=[EMAIL]  Thank you [NAME] | 2020-05-28 00:00:00 | 2020-05-29 00:00:00 |  |  | 2020-05-28 00:00:00 | 0 | 200 | 0 | 0 |  | 99 | [NAME] |  | 18057059 | Low priority
 |  | 40 | Modules - Production Instance |  | 18839993 | Active |  |  | 2020-05-27 00:00:00 | 2020-05-28 00:00:00 |  |  | 2020-05-27 00:00:00 | 0 | 200 | 1 | 0 |  |  | ZINFI Bug/Issue |  | 18837551 | Low priority
 |  | 200 | LMS Enhancement/Featuers |  | 18857404 | Active |  |  | 2020-05-28 00:00:00 | 2020-06-03 00:00:00 |  |  | 2020-05-28 00:00:00 | 0 | 200 | 2 | 0 |  |  | Partner Bug/Issue Post |  |  | Low priority
 |  | 40 | Modules - Production Instance |  | 18671246 | Active |  |  | 2020-05-05 00:00:00 | 2020-05-26 00:00:00 |  |  | 2020-05-05 00:00:00 | 0 | 200 | 0 | 0 |  | 2113 | ZINFI Bug/Issue |  | 18837580 | Low priority
 |  | 562 | Staging portal |  | 18839851 | Active |  | Clicking on Import on the View Partner Contacts page is taking me to a blank screen and there is no option to upload the file. Please help urgently  ![image.png](https://s3.amazonaws.com/tw-inlineimages/392255/0/0/518bbd910699ca8528778a783b279447.png) | 2020-05-27 00:00:00 | 2020-05-29 00:00:00 |  |  | 2020-05-27 00:00:00 | 0 | 100 | 0 | 0 |  | 50 | [NAME] |  |  | Medium priority
 |  | 113 | ZINFI Internal Support |  | 18869423 | Active |  | ANY PARTY CREATING BUG|ERROR Task Detailed Description:  In the portal under the CP log in while we select the News later microsite launch page we are finding a HP template as shown in the screen shot. Kindly look into it and find how this template came over there. please provide the RCA for that too. Portal URL: versatex.zinfi.net User email facing the issue: All CP Module or Page Affected: Marketing Section Recorded steps to reproduce the error - Screenshot(s)/Video links SS Enter Priority: P3 = Low  Enter End Date: P3 = 6/01/2020 Enter Mandatory Tag BUG/ERROR | 2020-05-28 00:00:00 | 2020-06-03 00:00:00 |  |  | 2020-05-28 00:00:00 | 0 | 200 | 2 | 0 |  | 45 | [NAME] |  |  | Low priority
 |  | 71 | Portal Creation |  | 18839293 | Active |  | **Add/Edit a Partner Contact page**  1. When we update the values in the 'Partner eLearning Access' and 'Partner Access Date' field, it saves but the updated values do not show up and the field shows blank 2. The 'Export' function in the 'View Partner Contacts' page is returning no values except the headings  **Add/Edit a Contact page - Sales Contact page**  1. When we edit and update any values and save, the following error comes up ![image.png](https://s3.amazonaws.com/tw-inlineimages/392255/0/0/4b5a34840839e6e3cc28647e6eef0157.png)  2. The 'Export' function in the 'View Partner Contacts' page is returning no values except the headings  Regards  Utsab | 2020-05-27 00:00:00 |  |  |  | 2020-05-27 00:00:00 | 0 | 100 | 0 | 0 |  | 180 | [NAME] |  |  | Medium priority
 |  | 63 | ZINFI Internal Tasks/ Issues/ Q&A |  | 18856293 | Active |  | Hi,  User Dieter Kortman ([EMAIL]) is having issues in approving deals. As pending deals are showing that it is duplicate deals for him. [NAME] reports to Stuart Payne ([EMAIL]). Now there are several parallel users of same hierarchy as [NAME] who reports to Stuart Payne but they are not having the problems.  Say for e.g : [NAME] ([EMAIL]) or [EMAIL]  I have attached a recording to show what exactly is the problem. Please resolve this as the CMM has valuable deals under him and is unable to approve them for a long time.  Thanks Martin | 2020-05-27 00:00:00 | 2020-05-31 00:00:00 |  |  | 2020-05-27 00:00:00 | 10 | 100 | 2 | 0 |  | 360 | Partner Bug/Issue Post |  |  | Medium priority
 |  | 41 | Modules - Production Instance |  | 18872145 | Active |  | Short Issue details:  [NAME] notification Triggering Issues in User Registration Flow Detailed Description: Find below a list of issues that the client has reported regarding email notification triggering : 1. The email notification to CMM on New User Registration of a New Partner Account  **(System [NAME])** is not getting triggered at all . This email notification should get triggered to the email **[EMAIL]**  2.  The email notification to CMM on New User Registration of an Existing partner Account (System [NAME]) is not getting triggered properly. The issues we have encountered includes: a) All the hashtags are not getting replaced by correct values. Some fields are getting replaced whereas some are not. This is a major inconsistency and nets to get fixed. All the hashtags should get replaced by the correct values b) This email notification should ideally get triggered to [EMAIL] and to check the flow i had kept my email in CC and Sid's email in BCC, however the email got triggered only to Sid's email and not mine. This is again a major inconsistency since. Again as mentioned this email also should get triggered to [EMAIL] 3. In case of the email notification to CMM upon New Ticket Submission **(System [NAME])** is getting trigerred to [EMAIL], whereas it should ideally get assigned to **[EMAIL]**. Also the Requestor Name field has the hashtag mentioend for Assign To field which should ideally be replaced by the Created By field.  **These are bugs which needs to be taken care of. All the three email notifications to CMM/ADMIN - 	 Mail_to_CMM_on_New_Partner_Registration / Mail_to_cmm_on_existing_partner_registration / Template_Help_Desk should get triggered to [EMAIL] and not [EMAIL]** Portal URL: anydesk.zinfi.net User facing the issue: [NAME]: NA Module Affected: System Emails  Steps to reproduce the error: with Screenshot(s)/Video : Find the recording attached in the files section  Priority: LOW End Date: 1-06-2020 Tag: Client Bug/Issue Post  Nature of the Issue: Configuration Issue Root Cause Analysis (to be filled up by SW team) Comments (to be filled up by SW team) | 2020-05-29 00:00:00 | 2020-06-01 00:00:00 |  |  | 2020-05-29 00:00:00 | 0 | 200 | 0 | 0 |  |  | [NAME] |  | 18847663 | Low priority
 |  | 30 | Modules - Production Instance |  | 18856328 | Active |  | Hi,  Detailed Description: Given below Portal URL: https://portworx.zinfi.net/ User email facing the issue: [EMAIL] (Demo@123) [NAME] or Page Affected: Partner Account  ......................................................................................................................................................................................................................  The Portworx Account is missing in the portal under Partners module. But when client is trying to add that account it is showing that the account already exists.   [EMAIL]  of Portwox has recently added himself with [EMAIL] login but he has kept his account as Google as he cannot add [NAME]. Please solve the issue.  Thanks Martin | 2020-05-27 00:00:00 | 2020-05-28 00:00:00 |  |  | 2020-05-27 00:00:00 | 10 | 100 | 1 | 0 |  |  | [NAME] |  | 18869089 | Medium priority
 |  | 381 | ZINFI Internal Support |  | 18841390 | Active |  | Client *([EMAIL])* is unable to access portal with her ID, but other IDs like *[EMAIL]* are working fine on her system. They have already tried incognito and cookies deletion. Portal: **recgroup.zinfi.net**  Please find the detailed email and video recording attached. | 2020-05-27 00:00:00 | 2020-05-29 00:00:00 |  |  | 2020-05-27 00:00:00 | 0 | 200 | 2 | 0 |  |  | [NAME] |  |  | Low priority
 |  | 41 | Modules - Production Instance |  | 18862390 | Active |  | Short Issue details: CP User unable to view contents under Content Library through the right menu Categories Detailed Description: [EMAIL] is a Dummy User in the AnyDesk platform who is assigned the group Manage Platinum. The user is only able to view all the contents under Content Library assigned to the Manage Platinum Group when the Right side categorization filters are removed. However, if the user tries to access any content based on the Categorization Filter none of the Contents are appearing except an Image Placeholder which itself is not assigned to the Mange Platinum Group and the VIew button is also not working. Clicking on view the page stays as it is. This is a bug and needs to be fixed. Portal URL: anydesk.zinfi.net User facing the issue: Applicable for all Channel Partner Users (For reference, [EMAIL])  [NAME]: Anydesk@1 Module Affected: Library  Steps to reproduce the error: with Screenshot(s)/Video : Find the recording attached in the files section Priority: LOW End Date: 29-05-2020 Tag: ZINFI Bug/Issue Nature of the Issue: Configuration Issue Root Cause Analysis (to be filled up by SW team) Comments (to be filled up by SW team) | 2020-05-28 00:00:00 | 2020-06-01 00:00:00 |  |  | 2020-05-28 00:00:00 | 0 | 200 | 0 | 0 |  | 210 | ZINFI Bug/Issue |  | 18847677 | Low priority
 |  | 41 | Modules - Production Instance |  | 18795257 | Active |  | Short Issue details: Bug/Error upon Contract signage by Channel Partner User Detailed Description: For AnyDesk any New User of a New partner Company are assigned the group (Plan) + Attract upon entry to the portal (Gold/Platinum - Partner Level). Upon the acceptance of the Agreement the primary group of that User is changed from (Plan) + Attract to engage + Enable + Ramp Up, manually done by the AnyDesk BD. However, while doing testing of the flow we encountered that Post Contract signage a Channel Partner User is getting logged out  automatically. The group of that Channel partner User is automatically getting changed to Channel Partner Administrator by default. Portal URL: anydesk.zinfi.net User facing the issue: Applicable for all Channel Partner Users Password: NA Module Affected: Agreements Steps to reproduce the error: with Screenshot(s)/Video : Find the general flow attached in the comments section Priority: LOW End Date: 22-05-2020 Tag: ZINFI Bug/Issue Nature of the Issue: Configuration Issue Root Cause Analysis (to be filled up by SW team) Comments (to be filled up by SW team) | 2020-05-20 00:00:00 | 2020-05-25 00:00:00 |  |  | 2020-05-20 00:00:00 | 0 | 200 | 1 | 0 |  | 125 | ZINFI Bug/Issue |  | 18847671 | Low priority
 |  | 41 | Modules - Production Instance |  | 18701576 | Active |  | **Short Issue details:** Emails not getting triggered on submission of Tickets **Detailed Description**: No emails are getting triggered upon submission of Tickets under the Support section. There are two email templates that needs to be used. Template names are: Template_Help_Desk_For_Requestor & Template_Help_Desk. For both the templates the module selected is [NAME].  **Portal URL**: anydesk.zinfi.net **User facing the issue**: Applicable for everyone **Password**: NA **Module Affected:** Help Desk  Steps to reproduce the error: with Screenshot(s)/Video  **Priority**: Medium **End Date:** 08-05-2020 **Tag**: ZINFI Bug/Issue **Nature of the Issue**: Configuration Issue **Root Cause Analysis (to be filled up by SW team)** **Comments (to be filled up by SW team)** | 2020-05-08 00:00:00 | 2020-05-15 00:00:00 |  |  | 2020-05-08 00:00:00 | 0 | 100 | 1 | 0 |  | 823 | ZINFI Bug/Issue |  | 18847693 | Medium priority
 |  | 41 | Modules - Production Instance |  | 18622308 | Active |  | **Short Issue details:** 			Save [NAME] not functioning under Add/Edit a User **Detailed Description:**			While trying to set the status of an User to Approved I tried to access the User Management section. After opening the User in a edit mode and making the necessary changes when I am clicking on Save the button is not working and the page remains static. The same issue occurs when instead of accessing the user from User Management i am trying to access the User from Partners - Partner Contacts - Users **Portal URL:**			anydesk.zinfi.net **User facing the issue:**			Applicable for everyone **Password:**			NA **Module Affected:**			Administration - User Management  **Steps to reproduce the error: with Screenshot(s)/Video**			Find the screenshot in comments section **Priority:** 			LOW **End Date:**			01-05-2020 **Tag:**			ZINFI Bug/Issue **Nature of the Issue:**			Configuration Issue **Root Cause Analysis**			(to be filled up by SW team) **Comments**			(to be filled up by SW team) | 2020-04-30 00:00:00 | 2020-05-15 00:00:00 |  |  | 2020-04-30 00:00:00 | 0 | 200 | 1 | 0 | 22 | 500 | ZINFI Bug/Issue |  | 18847671 | Low priority
 |  | 1593 | Modules - Production Instance |  | 18873895 | Active |  | [NAME] : [NAME] Detailed Description:			[NAME] pointed out that  Reports aren't updating again and one of their partners - [EMAIL] - sent out an email yesterday (May 28) and cannot see this in the Reports section.  [NAME] from [NAME]  sent out an email blast from her own account, and can not see it - she double-checked her own report and the [NAME] account.  [NAME] did the same, and cannot see anything. Kindly look into it. Portal URL:			https://genesysglobal.zinfi.net User facing the issue:			[EMAIL] / [NAME] Affected:			Report Steps to reproduce the error: with Screenshot(s)/Video			Image Attached Priority: 			P2 End Date:			1-Jun Tag:			Client Bug/Issue Post | 2020-05-29 00:00:00 | 2020-06-01 00:00:00 |  |  | 2020-05-29 00:00:00 | 0 | 100 | 0 | 0 |  |  | [NAME] |  |  | Medium priority
 |  | 1593 | Modules - Production Instance |  | 18873954 | Active |  | Detailed Description:	Today we observed that a test mail prospect data is getting captured under View Prospect. Ideally, a test data is not captured neither at the View Prospect or Report pages, right ? Image below where the encircled ones are test done but showing up. Kindly look into it. Portal URL:			https://genesysglobal.zinfi.net User facing the issue:			[EMAIL]  Module Affected:			View Prospects Steps to reproduce the error: with Screenshot(s)/Video			Attached Priority: 			P3 End Date:			3-Jun Tag:			ZINFI Bug/Issue  ![image.png](https://s3.amazonaws.com/tw-inlineimages/392255/0/0/c3c0d0400dd5fa615cd732b4fb4cbe90.png) | 2020-05-29 00:00:00 | 2020-06-03 00:00:00 |  |  | 2020-05-29 00:00:00 | 0 | 200 | 0 | 0 |  |  | ZINFI Bug/Issue |  |  | Low priority
 |  | 1593 | Modules - Production Instance |  | 18859401 | Active |  | Requester : Martina Crepaz Detailed Description:			[NAME] pointed out that a partner ( [NAME] <[EMAIL]> from the company [NAME]  of South Africa) cannot cannot sumbit MDF request (see below). The status is ready for Submission. When the partner clicked submit for approval, it stated "record can not be submitted".This is very urgent so please look into it with priority as it is time sensitive for the partner. Portal URL:			https://genesysglobal.zinfi.net User facing the issue:			Safricloud / Shaun Cothill <[EMAIL]> Module Affected:			MDF Steps to reproduce the error: with Screenshot(s)/Video			Image attached Priority: 			P2 End Date:			29-May Tag:			Client Bug/Issue Post  ![image.png](https://s3.amazonaws.com/tw-inlineimages/392255/0/0/92b1c4cdf440ccb39a907b184c488540.png) | 2020-05-28 00:00:00 | 2020-06-03 00:00:00 |  |  | 2020-05-28 00:00:00 | 0 | 200 | 0 | 0 |  |  | [NAME] |  |  | Low priority
 |  | 1593 | Modules - Production Instance |  | 18860762 | Active |  | Requester : Martina Crepaz Detailed Description:	[NAME] highlighted us to see first screenshot below from the partner [NAME] using Queen’s English as language setting. Instead of EDIT it shows EDITAR (in Spanish), instead of DELETE it shows BORRAR (in Spanish).   [NAME] said it definitely is not a cache issue as they have seen this happening in many partners’ portals. And when all partners (who have nothing to do with the Spanish markets and therefore never visit websites in Spanish) are logged into the system with Queen’s English.   Another example showed below from [NAME]' own account (after having cleaned the cache). Instead of SAVE it shows GUARDAR (in Spanish), instead of CANCEL it shows CANCELAR (in Spanish). Portal URL:			https://genesysglobal.zinfi.net User facing the issue:			Safricloud / Shaun Cothill <[EMAIL]> Module Affected:			MDF Steps to reproduce the error: with Screenshot(s)/Video			Image attached Priority: 			P2 End Date:			29-May Tag:			Client Bug/Issue Post  ![image.png](https://s3.amazonaws.com/tw-inlineimages/392255/0/0/952d8655c9f5d6c7f347c33f7c0d6e2b.png) | 2020-05-28 00:00:00 | 2020-06-03 00:00:00 |  |  | 2020-05-28 00:00:00 | 0 | 200 | 0 | 0 |  |  | [NAME] |  |  | Low priority
 |  | 1593 | Modules - Production Instance |  | 18835367 | Active |  | Discription - main issue: The leads report in the [NAME] account is showing [NAME] in campaigns that [NAME] has not launched - the only thing [NAME] has cobranded here is their own Maximus microsite, yet [NAME]'s name is showing up in the Prospects --> Campaign Members screen. When we click on Kathy's Assignment History, we can see she has been assigned to [NAME] and [NAME].  ## ***Why has she been assigned? When did this happen?***  These screenshots are from [NAME]'s account. | 2020-05-26 00:00:00 | 2020-05-29 00:00:00 |  |  | 2020-05-26 00:00:00 | 0 | 200 | 0 | 0 |  | 15 | Partner Bug/Issue Post |  | 18837093 | Low priority
 |  | 222 | Modules - Production Instance |  | 18768435 | Active |  | Detailed Description: Unable to Delete a Sub-Folder, created under "Add an Asset" page Portal URL:https://stginfor.zinfi.net/concierge/crm/AssetHub/library.aspx?v=marketing User email facing the issue: All CMM User Module or Page Affected: Asset Library Recorded steps to reproduce the error - Screenshot(s)/Video links  - Go to Library > Assets > Add an asset > Files > Create New subfolder - If you want to delete that Folder - It's not Getting Deleted - Screenshot attached on the task comment  Enter Priority: P3 Enter End Date: 19th May, 2020 Enter Mandatory Tag **BUG/ERROR**  Regards, [NAME] | 2020-05-15 00:00:00 | 2020-05-19 00:00:00 |  |  | 2020-05-16 00:00:00 | 0 |  | 1 | 0 |  | 720 | [NAME] |  | 18867395 | No priority
 |  | 156 | ZINFI Internal Support |  | 18759417 | Active |  | Detailed Description: The Add/Edit User section cannot save info. The save button is highlighted, but not saving info Portal URL: stgsyspro.zinfi.net User email facing the issue: ALL [NAME] or Page Affected: Add/Edit User Recorded steps to reproduce the error - Screenshot(s)/Video links ![image.png](https://s3.amazonaws.com/tw-inlineimages/392255/0/0/e1aaaf2ecb0dca9fc0ecc3444373ae1c.png) Enter Priority: P2 Enter End Date: Today please as customer is unable to update any details Enter Mandatory Tag: BUG | 2020-05-15 00:00:00 | 2020-05-15 00:00:00 |  |  | 2020-05-15 00:00:00 | 0 | 100 | 2 | 0 |  | 112 | ZINFI Bug/Issue |  |  | Medium priority
 |  | 1593 | Modules - Production Instance |  | 18820455 | Active |  | #1 Detailed Description: the user, [NAME] has tried adding email senders below to PMC however the verification email is completely empty like in the example attached:  [EMAIL] [EMAIL],  [EMAIL] could not open the message at their first attempt. Portal URL: genesys.zinfi.net User email facing the issue: [NAME] ([EMAIL]) [NAME] or Page Affected: Email  Recorded steps to reproduce the error - Screenshot(s)/Video links ![image.png](https://s3.amazonaws.com/tw-inlineimages/392255/0/0/6b580e6cb4e272771e71413727c936c7.png) Enter Priority: P2 = Med Enter End Date: 5/27  #2 Detailed Description: same as above [However I have no user details - so solve the above one - citing this only as an inactoniable 2nd example per concierge. Portal URL: genesys.zinfi.net User email facing the issue: Unknown Module or Page Affected: Email Recorded steps to reproduce the error - Screenshot(s)/Video links (None)  Enter Priority: P2 = Med Enter End Date: 5/27 | 2020-05-22 00:00:00 | 2020-05-29 00:00:00 |  |  | 2020-05-22 00:00:00 | 0 | 100 | 0 | 0 |  |  | Partner Bug/Issue Post |  | 18837117 | Medium priority
 |  | 1593 | Modules - Production Instance |  | 18785223 | Active |  | Requester : [NAME] Detailed Description:	While trying to publish an asset (banner) of the size 300x250, the page keeps loading and gives error in the end. Even after 10 minutes the page kept loading.Attaching a recent error screenshot. Request you to please investigate on the issue and let us know how to let Geneys proceed on this. Portal URL:			https://genesysglobal.zinfi.net User facing the issue:			[NAME] Affected:			Asset Steps to reproduce the error: with Screenshot(s)/Video			https://www.loom.com/share/e1634b05321e46a7a508afe6baf3b106 Priority: 			P3 End Date:			21-May Tag:			Client Bug/Issue Post | 2020-05-19 00:00:00 | 2020-05-29 00:00:00 |  |  | 2020-05-19 00:00:00 | 0 | 200 | 0 | 0 |  | 458 | [NAME] |  | 18837102 | Low priority
 |  | 1593 | ZINFI Internal Support |  | 18759246 | Active |  | Detailed Description: Staging 10.12 portal | "Pure Cloud" Showcase - Clicked Get Code and syndicated the Showcase. But while filling in the Download Form on the Syndicated showcase, it shows the error message instead of taking it to the targeted page.   Portal URL: https://stggenesysglobal1012.zinfi.net/ User email facing the issue: All Partners Module or Page Affected: Web Syndication Recorded steps to reproduce the error - Screenshot(s)/Video links Staging 10.12 portal | "Pure Cloud" Showcase - Clicked Get Code and syndicated the Showcase. But while filling in the Download Form on the Syndicated showcase, it shows the error message instead of taking it to the targeted page. Enter Priority: P2 = Med Enter End Date: P2 = 1-2 days Enter Mandatory Tag BUG/ERROR | 2020-05-14 00:00:00 | 2020-05-23 00:00:00 |  |  | 2020-05-15 00:00:00 | 0 | 200 | 2 | 0 |  | 625 | [NAME] |  | 18609637 | Low priority
 |  | 156 | ZINFI Internal Support |  | 18749600 | Active |  | Short Issue details: Page does not load properly on CMS Editor, customer complaint. Need to resolve asap. Detailed Description: Page in CMS Editor not loading properly as if it's not getting the style Portal URL: stgsyspro.zinfi.net User facing the issue: ALL Password: NA Module Affected: ALL Pages on CMS Editor Steps to reproduce the error: with Screenshot(s)/Video: ![image.png](https://s3.amazonaws.com/tw-inlineimages/392255/0/0/bd43ccc9c04b2b80c579a7d041d462b3.png) Priority: P2 End Date: 5/14 Tag: BUG Nature of the Issue: Page in CMS Editor not loading properly complained by customer | 2020-05-14 00:00:00 | 2020-05-14 00:00:00 |  |  | 2020-05-14 00:00:00 | 0 | 100 | 2 | 0 |  | 210 | ZINFI Bug/Issue |  |  | Medium priority
 |  | 113 | ZINFI Internal Support |  | 18746971 | Active |  | Detailed Description:  RSM submitting SPA  	• VP of Sales getting same email multiple (3) times 		○ Need to fix it. It should get 1 instead of 3 	 	• President of Sales getting same email template (3) times - which shouldn't be the case 	And even [NAME] is also getting the same email template (3) times - where as he is the request submitter 	 	 	• President of Sales is getting the email even before the VP sales approve the SPA.  Portal URL: https://versatex.zinfi.net User email facing the issue: Profile: [NAME], VP of Sales and President of Sales Module or Page Affected: Recorded steps to reproduce the error - Screenshot(s)/Video links Follow the description above Enter Priority: P3  Enter End Date: P3 = 2-4 days or P2 = 1-2 days] Enter Mandatory : BUG/ERROR | 2020-05-13 00:00:00 | 2020-05-22 00:00:00 |  |  | 2020-05-14 00:00:00 | 0 | 200 | 2 | 0 |  | 125 | Partner Bug/Issue Post |  | 18567957 | Low priority
 |  | 227 | Deal Registration Connector |  | 18708595 | Active |  |  | 2020-05-12 00:00:00 | 2020-05-13 00:00:00 |  |  | 2020-05-09 00:00:00 | 0 | 200 | 0 | 0 | 74 | 180 | [NAME] |  |  | Low priority
 |  | 721 | Internal Task: Bugs and Issues |  | 18713246 | Active |  | Hi team,  Please kindly follow up the issue as detail below, thanks.  Short Issue details: 			[NAME] partner account not showing recent blaste edm report  Detailed Description:			Please help check the reason, [NAME] partner - Pinsyun lanuched DIY edm on  May 8th and May 11th, but the report not showing. Portal URL:			https://keysight.zinfi.net/oems/keysight/dgtools.aspx User facing the issue:			[EMAIL] Password:			Login: [EMAIL]    Pw: Pinsyun@1 Module Affected:			Marketing > Campaign Library > DIY Campaigns - report Steps to reproduce the error: with Screenshot(s)/Video			DIY edm blast info as capture of [NAME] management as below Priority: 			Medium -- P2 End Date:			15-May Tag:			BUG/ERROR Nature of the Issue:			Configuration Issue  BR//Lily | 2020-05-11 00:00:00 | 2020-05-14 00:00:00 |  |  | 2020-05-11 00:00:00 | 0 |  | 2 | 0 |  | 231 | [NAME] |  |  | No priority
 |  | 1593 | Modules - Production Instance |  | 18772870 | Active |  | [NAME] : [NAME] Detailed Description:		In the video beloww Genesy has recorded the issue of a partner editing an email marketing draft that went wrong without the logo. Timestamp: starts with the partner working on the email, by 16"" the partner goes back to the draft section in ""manage emails"" and sends out the test at minute 22"" but it arrives without logo. So while working on email changes, the partner wanted to make further edits, but when he did so from the draft section, the content came with tokens and no logo. They had to start all the edits from scratch again  Please look into this. Thanks ! Portal URL:			https://genesysglobal.zinfi.net User facing the issue:			[NAME] [EMAIL] [NAME]:			Manage Emails Steps to reproduce the error: with Screenshot(s)/Video			https://drive.google.com/file/d/1dmPIYNjEL_QRLU8QWwxYKTqtuCxxKK6Z/view?usp=sharing Priority: 			P3 End Date:			20-May Tag:			Client Bug/Issue Post | 2020-05-18 00:00:00 | 2020-05-20 00:00:00 |  |  | 2020-05-18 00:00:00 | 0 | 200 | 0 | 0 |  |  | [NAME] |  | 18837117 | Low priority
 |  | 1593 | Modules - Production Instance |  | 18674649 | Active |  | Short Issue details: 			PMC Data Mismatch (Report vs. Lead Management page) | Partners Detailed Description:		[NAME] highlighted  that a couple of partners have reported the same data mismatch issue on PMC5/5/2020  1) [NAME] - The email was sent to 1036 prospects - The Email Report says 131 prospects have opened this email - On the list management page, only 48 records show as C=Opened (Email Report and Leads Page Mismatch - [Watch Video](https://www.loom.com/share/5b224d5c12004c8fa3bd01bbb41c178e))  2) Bizmatica: (This is what an Italian partner ([NAME]) is experiencing. They have launched 3 campaigns. Below is the  report the data mismatch.  Here you can find the recording of their meeting however in Italian: https://drive.google.com/file/d/1WigVhKggnCa8bLE1uo1Qv5qq8QYyew26/view?usp=sharing)  CAMPAIGN 1: The call center technology playbook - IT •	Email report section shows 159 OPEN •	Lead page shows 126 OPEN •	Email REPORT SECTION SHOWS 29 CLICK •	Lead page shows 24 CLICK CAMPAIGN 3: [NAME]SENT 1802 (1828 original prospect list – 15 unsubscribed campaign 1 – 21 unsubscribed campaign 2 = it should be 1792) DELIVERED 1359 (1802 sent – 443 bounced) OPEN 108 CLICK 24 UNSUBSCRIBED 27 BOUNCE 443  Additional question: - In the page lead the section should be captured also the lead generated by the social media campaign, right? So REGISTERED should include both the REGISTERED coming from the email campaign as well as the one coming from the social media campaign, right? However this should not impact OPEN and CLICK as this refers only to the email right?" Portal URL:			genesysglobal.zinfi.net User facing the issue:			[NAME]:			NA Module Affected:			 Steps to reproduce the error: with Screenshot(s)/Video			Provided Priority: 			Low (Medium) End Date:			7-May Tag:			Client Bug/Issue Post Nature of the Issue:			Customer-Specific Post-Release - Client Reported Root Cause Analysis			(to be filled up by SW team) Comments			(to be filled up by SW team) | 2020-05-05 00:00:00 | 2020-05-18 00:00:00 |  |  | 2020-05-05 00:00:00 | 0 | 200 | 0 | 0 |  | 942 | [NAME] |  | 18837093 | Low priority
 |  | 462 | Modules - Production Instance |  | 18633337 | Active |  | Short Issue details: Web Syndication not working Correctly Detailed Description: There is something definitely wrong with the Landing pages. For example, the code for the "Hyster Genuine Parts Showcase" campaign is not showing up in [NAME] ([EMAIL]) and it shows some weird code for other dealers and Hyster CPA account. I have attached a video with the weird code being shown in the Hyster CPA account. The issue is being faced by many dealers across Hyster Yale platform, so it's not particular for "Hyster Genuine Parts Showcase" showcase or a particular user. Portal URL: hyster-yale.zinfi.net User facing the issue: CPA, CP's [NAME]: Module Affected: Web Syndication Steps to reproduce the error: with Screenshot(s)/Video Priority: P2 End Date: 5/4/20 Tag: BUG/ERROR | 2020-04-30 00:00:00 | 2020-05-29 00:00:00 |  |  | 2020-04-30 00:00:00 | 50 | 100 | 1 | 0 |  | 1653 | [NAME] |  | 18865733 | Medium priority
 |  | 41 | Modules - Production Instance |  | 18668454 | Active |  | Detailed Description: 'Contracts' has been renames to 'Agreements'. Only when a contract template is created for the first time and assigned to a group, the contacts can be seen assigned to the partners in the 'partner contacts' area. There are several situations in which the contacts module does not seem to work: 1. For an existing contract template when groups are assigned the partners in that group does not get that contacts in the Partner Contracts section 2. For an existing contract:- When a new partner is added to the system and have been assigned a group, the contract of that group does not show up against the partner name in the partner contract area. 3. Redundant entries created in the partner contracts section for the same contract (screenshot attached) Aside this, there seems to be Bug: level 1 approver approves but Level 2 approver sees the status as approved and not pending while the contract awaits the level 2 approval.  **Once the issues are corrected, please run a complete SQA check on the module.** Portal URL: anydesk.zinfi.net User email facing the issue: ALL [NAME] or Page Affected: Contacts (name changed to Agreements) Recorded steps to reproduce the error - Screenshot(s)/Video links ![image.png](https://s3.amazonaws.com/tw-inlineimages/392255/0/0/e3d6d29feb44c92256afa82b65c3f7dd.png) **For any confusion, please reach out to me or [NAME]** Enter Priority: P2 Enter End Date: P2 Enter Mandatory Tag BUG/ERROR  SOFTWARE TEAM -Informal RCA (All task before closing should include a simple 3-step remarks by the attending Software Team member in the comment section and includes; (1) state reason happened, (2) state what was done to resolve, and (3) note whether this can repeat and if so what is being done to prevent) -Formal RCA (Only when a ppt.file requested for presentation to client/OEM)  ONLY COMPLETED BY TW QA MANAGERS: Nature of the Issue: Additional (will be reconciled by TW Quality Managers ([NAME] and [NAME]) Incomplete Scope.........................The scope was not gathered completely from Customer and resulted in a bug. [NAME]........................... [NAME] from Customer resulted in an issue Communication Gap.................... Communication gap between PM/PSM/CCT resulted in a bug Configuration Issue...................... The settings of the modules in the portal was setup incorrectly, resulting in a bug Data Issue .................................... When bug is caused due to errors in existing data (records) or while adding/editing new data (records) Design Issue.................................. Design issue in the portal Incomplete SQA ............................Bug discovered right after SQA team has confirmed QA completion IT .....................................................Bug related to IT issue Insufficient Product Knowledge...Bugs caused due to limited product knowledge of Cust/PM/PSM/CCT Programming Error....................... Bugs caused due to Programming Error Localization Issue...........................[NAME] caused while localizing the portal (Local Language Issue) Load Issue ..................................... Bugs related to portal performance issues Not Found..................................... Any issue not in the list above | 2020-05-05 00:00:00 | 2020-05-29 00:00:00 |  |  | 2020-05-05 00:00:00 | 0 | 100 | 1 | 0 |  | 1688 | ZINFI Bug/Issue |  | 18847683 | Medium priority
 |  | 40 | Modules - Production Instance |  | 18871575 | Active |  |  | 2020-05-28 00:00:00 | 2020-06-01 00:00:00 |  |  | 2020-05-29 00:00:00 | 0 | 200 | 0 | 0 |  |  | ZINFI Bug/Issue |  | 18837579 | Low priority
 |  | 40 | Modules - Production Instance |  | 18283702 | Active |  | Microstie reporting is not available / not working for neca.zinfi.net. Please fix this [NAME] feature asap - client is expecting a timeline from us. | 2020-03-22 00:00:00 | 2020-06-12 00:00:00 |  |  | 2020-03-22 00:00:00 | 0 | 200 | 0 | 0 |  | 1255 | [NAME] |  | 18837580 | Low priority
 |  | 381 | Modules - Production Instance |  | 18672025 | Active |  | Detailed Description: Client has created some groups and profiles using her CMM ID. She was trying to make them available to me as well. But while assigning a newly created group/profile to me (assign to a user), she was unable to find me or any other user. The *search* option did not work and clicking on *all* did not show any user. It is working fine with my CMM ID though. I have everything captured in the recording below, please listen from 16:40 to 25:00.  Portal URL: recgroup.zinfi.net User facing the issue: [EMAIL] Steps to reproduce the error: https://zinfi.zoom.us/rec/share/1ZNwI72zsWhObon19ljaX68MHoLmeaa81CBL-foIzkyAX2pCPetiA_eoMFgEpNX9 Password: 4o&5**0@   *~ Listen from 16:40 to 25:00* Root Cause Analysis (to be filled up by SW team) Comments (to be filled up by SW team) | 2020-05-05 00:00:00 | 2020-05-19 00:00:00 |  |  | 2020-05-05 00:00:00 | 0 | 200 | 0 | 0 |  | 613 | [NAME] |  | 18869157 | Low priority
 |  | 362 | Deal Registration |  | 18648770 | Active |  | Hi All,  I have the Global CMM login as the admin logon for Keysightprm portal so that i can prepare custom reports if requested by [NAME] admins across the globe.  On last Thursday, i noticed something strange, under View Opportunities section, I can only see opportunities from Japan only. Ideally i should see opportunities from across the globe.  I spoke to [NAME] about to it and he checked and suggested to create the tw task. Kindly look into the issue and resolve.  Thank you. [NAME] | 2020-05-04 00:00:00 | 2020-05-29 00:00:00 |  |  | 2020-05-04 00:00:00 | 0 | 200 | 1 | 0 | 20 | 445 | ZINFI Bug/Issue |  |  | Low priority
 |  | 362 | Deal Registration |  | 18648872 | Active |  | Hi Sumanta/Atasi,   As discussed with you, [NAME] has mentioned that expiration reminder email is not getting triggered, which is supposed to get triggered 15 days prior to the expiration of the opportunity. Kindly look into the issue.  [NAME] has also highlighted that there is another email which is supposed to get triggered after the expiration of the opportunity which is also not getting triggered.  KIndly look into the issues and let me know your feedback.  Thank you [NAME] | 2020-05-04 00:00:00 | 2020-05-29 00:00:00 |  |  | 2020-05-04 00:00:00 | 0 | 200 | 0 | 0 |  | 280 | [NAME] |  |  | Low priority
 |  | 227 | ZINFI Internal Support |  | 18646362 | Active |  |  | 2020-05-04 00:00:00 | 2020-05-26 00:00:00 |  |  | 2020-05-03 00:00:00 | 0 | 200 | 2 | 0 | 510 | 397 | [NAME] |  |  | Low priority
 |  | 227 | ZINFI Internal Support |  | 18638437 | Active |  |  | 2020-05-04 00:00:00 | 2020-05-29 00:00:00 |  |  | 2020-05-01 00:00:00 | 0 | 200 | 2 | 0 |  | 685 | Partner Bug/Issue Post |  |  | Low priority
 |  | 227 | ZINFI Internal Support |  | 18821737 | Active |  | Detailed Description: When trying to add a new Account > Sales Module the field, Billing Address State - there are now selected states to choose from. This needs to display states to select.   Portal URL: uipath.zinfi.net User email facing the issue: [EMAIL] [NAME] or Page Affected: Sales >  Accounts > Add Account Recorded steps to reproduce the error - Screenshot(s)/Video links - N/A Enter Priority: P3 = Low Enter End Date: 5/27  ![image.png](https://s3.amazonaws.com/tw-inlineimages/392255/0/0/72cbe1260b490733fb3d50182037f3d9.png) | 2020-05-22 00:00:00 | 2020-05-27 00:00:00 |  |  | 2020-05-22 00:00:00 | 0 | 200 | 2 | 0 | 50 | 30 | Partner Bug/Issue Post |  |  | Low priority
 |  | 1593 | ZINFI Internal Support |  | 18683669 | Active |  |  | 2020-04-30 00:00:00 | 2020-05-17 00:00:00 |  |  | 2020-05-06 00:00:00 | 0 | 200 | 2 | 0 |  | 67 | [NAME] |  | 18609637 | Low priority
 |  | 1593 | ZINFI Internal Support |  | 18683671 | Active |  | Logged in as CMM User [NAME] but left menu missing [https://www.loom.com/share/b621f2026f59484cb30bbc27091d92b7] Also some of the menu options coming in English . Tried removing cache and cookies and still getting the issue [https://www.loom.com/share/ecab5fb088584a1c9b8de72aaf88f9b7] | 2020-04-30 00:00:00 | 2020-05-17 00:00:00 |  |  | 2020-05-06 00:00:00 | 0 | 200 | 2 | 0 |  | 125 | [NAME] |  | 18609637 | Low priority
 |  | 1593 | ZINFI Internal Support |  | 18835623 | Active |  | Detailed Description: "John Walter Partner" username is as below:  Partner LinkedIn,gmail, fb, twitter:  [EMAIL]   To check Social Syndication.  Error message: Tried to [NAME] account. But got error: "Have already linked this account with ZinfiSocial."   Portal URL: https://stggenesysglobal1012.zinfi.net/ User email facing the issue: All Partners Module or Page Affected: Social Syndication Recorded steps to reproduce the error - Screenshot(s)/Video links Staging 10.12 portal |"John [NAME]" username is as below:  Partner LinkedIn,gmail, fb, twitter:  [EMAIL]   To check Social Syndication.  **Error message:** Tried to [NAME] account. But got error: "Have already linked this account with ZinfiSocial."   Enter Priority: P2 = Med Enter End Date: P2 = 1-2 days Enter Mandatory Tag BUG/ERROR | 2020-04-30 00:00:00 | 2020-05-28 00:00:00 |  |  | 2020-05-26 00:00:00 | 0 | 200 | 2 | 0 |  | 325 | [NAME] |  | 18609637 | Low priority
 |  | 1593 | ZINFI Internal Support |  | 18835693 | Active |  | Detailed Description: Prospect not showing in View Prospects (but are in the Form report) after filling the Gated FORM  (Microsite) Portal URL: https://stggenesysglobal1012.zinfi.net/ User email facing the issue: All Partners Module or Page Affected: FORM / Lead Management Section Recorded steps to reproduce the error - Screenshot(s)/Video links Staging 10.12 portal | Prospect not showing in View Prospects (but are in the Form report) after filling the Gated FORM  (Microsite) Enter Priority: P2 = Med Enter End Date: P2 = 1-2 days Enter Mandatory Tag BUG/ERROR | 2020-04-30 00:00:00 | 2020-05-29 00:00:00 |  |  | 2020-05-26 00:00:00 | 0 | 200 | 2 | 0 |  | 580 | [NAME] |  | 18609637 | Low priority
 |  | 227 | ZINFI Internal Support |  | 18767012 | Active |  | Hi Team,  kindly look into it the connector is missing in the attached screen shot. it is in the my account section of the user. uipath.zinfi.net [EMAIL] low | 2020-05-15 00:00:00 | 2020-06-02 00:00:00 |  |  | 2020-05-15 00:00:00 | 0 | 200 | 2 | 0 | 224 | 30 | [NAME] |  |  | Low priority
 |  | This project will includes all ZINFI internal tasks and their time. | ZINFI Internal Support |  | 18609631 | Active |  |  | 2020-04-29 00:00:00 | 2020-05-28 00:00:00 |  |  | 2020-04-29 00:00:00 | 0 |  | 0 | 0 |  | 2005 | ZINFI Bug/Issue |  |  | No priority
 |  | 725 | Issues / findings faced by the Avalara team while testing |  | 18595821 | Active |  | The **Partner Central Test Account** is missing in production. Avalara made an update to the data in the salesforce account to see if the change comes to [NAME], but now the partner account appears to be gone, and there is an account with a blank name that has the iloveturtles.com dummy website that was on the Partner Central Test Account in salesforce  This is **urgent** please  ![image.png](https://s3.amazonaws.com/tw-inlineimages/392255/0/0/74d65024bcbd59e06675e5ed37c7d224.png) | 2020-04-28 00:00:00 | 2020-05-14 00:00:00 |  |  | 2020-04-28 00:00:00 | 0 | 200 | 2 | 0 | 240 |  | [NAME] |  |  | Low priority
 |  | This project will includes all ZINFI internal tasks and their time. | ZINFI Internal Support |  | 18582850 | Active |  | Hi Team,  While updating the status and desription in the portal while dialing out through rapid dialer this is the issue I am facing while updating a new information on a live call.  Kindly refer to the attachment for the screenshot.  Regards, [NAME] | 2020-04-27 00:00:00 | 2020-04-28 00:00:00 |  |  | 2020-04-27 00:00:00 | 0 |  | 0 | 0 |  | 4 | [NAME] |  |  | No priority
 |  | This project will includes all new deal information. | Champion One |  | 18567891 | Active |  | Hubspot | Clicking on Hubspot under Manage Integration it's taking to Salesforce instead of Hubspot | Please fix the issue | 2020-04-23 00:00:00 |  |  |  | 2020-04-23 00:00:00 | 0 | 100 | 2 | 0 | 216 |  | ZINFI Bug/Issue |  |  | Medium priority
 |  | 156 | ZINFI Internal Support |  | 18559263 | Active |  | Team - please enable the access to the Partner Account Details Page. At present the following screen appears on trying to access it. I'm getting this when I click on the Partners tab on top -> Partner Accounts -> Click on any account name Let me know what to do to fix this in future | 2020-04-23 00:00:00 | 2020-04-29 00:00:00 |  |  | 2020-04-23 00:00:00 | 0 | 200 | 2 | 0 |  | 746 | ZINFI Bug/Issue |  |  | Low priority
 |  | 227 | Partner Account/Contacts Sync with SFDC |  | 18525538 | Active |  |  | 2020-04-20 00:00:00 |  |  |  | 2020-04-20 00:00:00 | 0 | 100 | 2 | 0 | 1232 | 921 | [NAME] |  |  | Medium priority
 |  | 721 | ZINFI INTERNAL Support |  | 18490937 | Active |  | Short Issue details: Error screen on submission of DAQ promo form Detailed Description: Error screen on submission of DAQ promo form. Need to fix the error and provide a RCA. Refer to the attached email, read the error and fix the issue. Also, let me know what went wrong Portal URL: https://keysight.zinfi.net/new/mp/FYQ2EDaqPCWW/cp/daqww User facing the issue: [EMAIL] [NAME]: Keysight@1 Module Affected: Microsite (form)  Steps to reproduce the error: Cannot reproduce. Refer to the attached email Priority: HIGH End Date: today (4/15/2020) Tag: BUG/ERROR Nature of the Issue: Bug | 2020-04-17 00:00:00 | 2020-05-30 00:00:00 |  |  | 2020-04-15 00:00:00 | 0 | 200 | 2 | 0 |  | 660 | [NAME] |  |  | Low priority
 |  | 227 | Partner Account/Contacts Sync with SFDC |  | 18484444 | Active |  |  | 2020-04-16 00:00:00 | 2020-05-15 00:00:00 |  |  | 2020-04-14 00:00:00 | 0 | 200 | 2 | 0 |  | 97 | [NAME] |  |  | Low priority
 |  | 227 | ZINFI Internal Support |  | 18481439 | Active |  |  | 2020-04-14 00:00:00 | 2020-05-21 00:00:00 |  |  | 2020-04-14 00:00:00 | 0 | 200 | 2 | 0 |  | 845 | [NAME] |  |  | Low priority
 |  | 227 | ZINFI Internal Support |  | 18427922 | Active |  |  | 2020-04-09 00:00:00 | 2020-05-28 00:00:00 |  |  | 2020-04-08 00:00:00 | 0 | 200 | 2 | 0 |  | 3886 | [NAME] |  |  | Low priority
 |  | 227 | ZINFI Internal Support |  | 18422962 | Active |  |  | 2020-04-08 00:00:00 | 2020-05-15 00:00:00 |  |  | 2020-04-08 00:00:00 | 0 | 200 | 2 | 0 | 52 | 150 | [NAME] |  |  | Low priority
 |  | 1100 | Program Management |  | 18320926 | Active |  |  | 2020-03-23 00:00:00 | 2020-05-29 00:00:00 |  |  | 2020-03-26 00:00:00 | 0 | 200 | 2 | 0 | 558 | 1625 | [NAME] |  |  | Low priority
 |  | 113 | ZINFI Internal Support |  | 18766922 | Active |  | Short Issue details: 			Production | Unable to convert prospect  to contact in the cp view Detailed Description:			Hi team, client mentioned that when they are trying to convert a prospect in lead management section to contacts the prospect is not getting converted in to the contacts and also the prospect also erases from the prospect section. kindly look into it and update on the same. Portal URL:			versatex.zinfi.net User facing the issue:			All cp and cmm Password:			NA Module Affected:			lead management Steps to reproduce the error: with Screenshot(s)/Video			 Priority: 			low End Date:			5/19/2020 Tag:			Client bug/issue post Nature of the Issue:			 Root Cause Analysis			 Comments | 2020-05-15 00:00:00 | 2020-05-27 00:00:00 |  |  | 2020-05-15 00:00:00 | 0 | 200 | 2 | 0 |  | 290 | [NAME] |  |  | Low priority
 |  | 227 | Partner Account/Contacts Sync with SFDC |  | 18234371 | Active |  |  | 2020-03-17 00:00:00 | 2020-06-01 00:00:00 |  |  | 2020-03-16 00:00:00 | 0 | 200 | 2 | 0 | 465 | 3067 | [NAME] |  |  | Low priority
 |  | 227 | Partner Account/Contacts Sync with SFDC |  | 18124446 | Active |  |  | 2020-03-04 00:00:00 | 2020-04-21 00:00:00 |  |  | 2020-03-04 00:00:00 | 0 | 200 | 2 | 0 | 699 | 2101 | [NAME] |  |  | Low priority
 |  | 227 | Partner Account/Contacts Sync with SFDC |  | 18047676 | Active |  |  | 2020-02-26 00:00:00 | 2020-05-15 00:00:00 |  |  | 2020-02-25 00:00:00 | 20 | 200 | 2 | 0 |  | 601 | [NAME] |  |  | Low priority
 |  | 310 | SFDC Integration |  | 17986570 | Active |  | Staging Portal | Trying to upload the attached file. But after [NAME] it's getting stuck on the very same page and not going to the next page | 2020-02-19 00:00:00 | 2020-04-13 00:00:00 |  |  | 2020-02-19 00:00:00 | 0 | 200 | 2 | 0 |  | 940 | ZINFI Bug/Issue |  |  | Low priority
 |  | 147 | SSO Integration 45 H |  | 18776782 | Active |  |  | 2020-02-12 00:00:00 | 2020-05-26 00:00:00 |  |  | 2020-05-18 00:00:00 | 0 | 200 | 2 | 0 |  | 160 | ZINFI Bug/Issue |  | 18094349 | Low priority
 |  | 125 | Modules - Production Instance |  | 16958085 | Active |  | Hi [NAME],   As discussed with you, can you please refer to the attached email and look into in the poinetrs for web team.  Thank you [NAME] | 2019-12-11 00:00:00 | 2020-05-29 00:00:00 |  |  | 2019-11-06 00:00:00 | 90 | 200 | 0 | 0 | 195 | 1217 | [NAME] |  | 18848160 | Low priority
 |  | 125 | Modules - Production Instance |  | 17952615 | Active |  | Hi Abhishek,   As discussed with you, [NAME] has mentioned that all assets uploaded using Ckfinder editor are not secure. Please find attached the email in this regards.  Kindly review and let me know your feedback.  Thank you. [NAME] | 2019-11-29 00:00:00 | 2020-05-29 00:00:00 |  |  | 2020-02-14 00:00:00 | 0 | 200 | 0 | 0 |  |  | [NAME] |  | 18848145 | Low priority