Spreadsheet: 148340d1333365768-converting-a-format-into-dd-mm-yyyy-hh-mm-fromatting-problem
Sheet: Sheet 1

Incident ID*+ | Priority* | Status* | Incident Type* |  | Last Name*+ | Department | City | Country | Summary* | Notes | Assignee+ | Resolution | Cause | Reported Date+ | Last Resolved Date | Total Transfers:
INC000000282220 | Medium | Closed | User Service Request | Gaurav | Singh | Infosys | [NAME] | Unknown | [NAME] for ukapx130 server | Old ProdCat: Software->Business Application->50 [NAME] SLC->ExP Unix Services New ProdCat: ->->-> Old OpCat: Report->Incident-> Old SupGrp: Partners->Accenture->GLBL-EERP Infrastructure Support Reported Date: 03/26/2012 14:04:24 ReqRes Date:  Estim Date: 03/28/2012 14:04:24 Respon Date:  Acknow Date:   From: Singh, Gaurav(Infosys)  Sent: 26 March 2012 15:03 To: IT Service Desk, Bangalore Cc: [NAME], Gopi (Infosys) Subject: Enable Remsh for ukapx130 server [NAME]  Hi team,  Please raise a ticket for below issue and assign it to Accenture Unix team.  Thanks & Regards, [NAME], SAP Basis Team. Mob: +44(0) [PHONE]  From: Singh, Gaurav(Infosys)  Sent: 21 March 2012 14:54 To: Stout, Allen (Accenture) Cc: Sharma, Shubham(Infosys); [NAME], Gopi (Infosys) Subject: RE: [NAME]  Hi [NAME],  Good afternoon !! hope you are doing good. I am bothering you regarding the secured rdist that we have to do for Ukapx130, there was a help provided from you on this earlier as well and thank fully it worked for us.  Now I have a new concern over here ,for configuring password less secured rdist we used  "ssh-keygen -t dsa" mechanism. In this it generates a public key and a private key(that has to be exported to the target server,Ukapx130 in this case) and this private key has to be renamed as authorised_keys at target under location /home/<userid>/.ssh .  If we want to configure secured rdist from 2 or more servers to Ukapx130,then it is not possible as authorized_keys file can be only one, hence resulting in rdist working for a single server. Please  let us know a way in which multiple servers can rdist files to target server(UKPAX130.UKAP.ASTRAZENECA.NET). Feel free to get back to me in case you have any queries regarding this.  Thanks & Regards, [NAME], SAP Basis Team. Mob: +44(0) [PHONE]  From: Stout, Allen (Accenture)  Sent: Tuesday, February 14, 2012 11:54 AM To: Sharma, Shubham(Infosys) Cc: Porwal, Tanmay(Infosys); [NAME], Gopi (Infosys); Singh, Gaurav(Infosys) Subject: RE: [NAME]  Why - does the work around that [NAME] suggested not work?  There are 2 versions of rdist - one in /usr/bin/rdist and the other in /usr/sbin/rdist - make sure you sepecify the correct one  Al   From: Sharma, Shubham(Infosys)  Sent: 14 February 2012 11:40 To: Stout, Allen (Accenture) Cc: Porwal, Tanmay(Infosys); [NAME], Gopi (Infosys); Singh, Gaurav(Infosys) Subject: RE: [NAME]  Hi [NAME],  As per the below mail, we need  your help in configuring the work around of RDIST. Can you please suggest that, how can we configure this in our system.  Regards, Shubham  SAP Basis Team  +[PHONE]  From: [NAME], [NAME]: Thursday, February 02, 2012 11:15 AM To: Singh, Gaurav(Infosys) Cc: Porwal, Tanmay(Infosys); [NAME], Gopi (Infosys); Stout, Allen (Accenture); Sharma, Shubham(Infosys); [NAME], [NAME]: RE: [NAME]  Gaurav,  It's a security issue, I would suggest that rdist is tunnelled through SSH:  /usr/sbin/rdist -P /usr/bin/ssh -f ~/etc/distfile   To avoid any need for security worries.  [NAME]  From: Singh, Gaurav(Infosys)  Sent: 02 February 2012 11:02 To: [NAME], [NAME], Tanmay(Infosys); [NAME], Gopi (Infosys); Stout, Allen (Accenture); Sharma, Shubham(Infosys) Subject: RE: [NAME]  Hi [NAME],  Request you to provide authorization for the rdist to function from APO Prod server(sekiazu0221) to APO DR server(ukapx130).  Justification: This is needed to keep the /interfaces file system in sync with the prod environment on DR. This file system gets updated on daily basis.  Please let me know if you need any more info regarding this.  Thanks & Regards, [NAME], SAP Basis Team. Extn:+[PHONE] Mob:+[PHONE]  From: Stout, Allen (Accenture)  Sent: Thursday, February 02, 2012 10:06 AM To: Sharma, Shubham(Infosys) Cc: Singh, Gaurav(Infosys); Porwal, Tanmay(Infosys); [NAME], Gopi (Infosys); [NAME], [NAME]: RE: [NAME]  You'll need to get authorization from [NAME] for this as the server has been through security hardening.  Thanks  Al   From: Sharma, Shubham(Infosys)  Sent: 02 February 2012 10:00 To: Stout, Allen (Accenture) Cc: Singh, Gaurav(Infosys); Porwal, Tanmay(Infosys); [NAME], Gopi (Infosys) Subject: RE: Enable Rems... | [NAME] | There were control characters in the transferred keys. Modified the file and removed control characters. issue resolved. |  | Tue Mar 27 20:00:00 MST 2012 | [NAME] 09:21:23 MST 2012 | 1
INC000000281777 | Low | Closed | User Service Restoration | [NAME] | Morris | Accenture | United Kingdom | United Kingdom | ukblspare2blc3 not backing up | Old ProdCat: ->->-> New ProdCat: ->->-> Old OpCat: ->-> Old SupGrp: Partners->Accenture->GLBL-EERP Infrastructure Support Reported Date: 03/23/2012 10:23:47 ReqRes Date:  Estim Date: 03/29/2012 09:23:47 Respon Date: 03/23/2012 10:23:47 Acknow Date: 03/23/2012 10:23:47backup has failed for a number of days. Error massage says no communication with server | Philip Morris | configured client with options |  | Tue Mar 27 20:00:00 MST 2012 | Wed Mar 28 01:38:12 MST 2012 | 1
INC000000280985 | Low | Closed | User Service Restoration | [NAME] | Morris | Accenture | United Kingdom | United Kingdom | Memory Scrub Error on Blade 13 Chassis 2 | Old ProdCat: ->->-> New ProdCat: ->->-> Old OpCat: ->-> Old SupGrp: Partners->Accenture->GLBL-EERP Infrastructure Support Reported Date: 03/16/2012 10:19:03 ReqRes Date:  Estim Date: 03/28/2012 14:28:29 Respon Date: 03/16/2012 10:19:03 Acknow Date: 03/16/2012 10:19:03In the system status screen on the blade chassis 10.146.29.20 there are multiple instances of memory scrub errors. This is a new blade | Philip Morris | IBM engineer changed motherboard |  | Tue Mar 27 20:00:00 MST 2012 | Wed Mar 28 03:39:06 MST 2012 | 1
INC000000275573 | Low | Cancelled | User Service Restoration | [NAME] | Seddon | Accenture | [NAME] | United Kingdom | User cannot connect to AZ network viua the lan | No network connection | [NAME] | rebooted |  | [NAME] 06:51:07 MST 2012 | [NAME] 07:07:26 MST 2012 | 1
INC000000275553 | Low | Resolved | User Service Restoration | Zak | [NAME] | Astra Tech UK | [NAME] | United Kingdom | Test ticket number 1, no categorisations | Test ticket - No categorisations entered, response time analysed | [NAME] | test resolution |  | [NAME] 08:57:32 MST 2012 | [NAME] 09:23:44 MST 2012 | 1
INC000000274284 | Low | Resolved | User Service Request | Venkata | [NAME] | Infosys | [NAME] | Unknown | Offsite-1-ukblx350-Request for increasing the size | Ticket raised as per below email and sent to requested resolver group._x000D_ _x000D_ HI Team,_x000D_  _x000D_ Kindly add below information in the same ticket._x000D_  _x000D_ /oracle/EU3/sapdata4 and /oracle/EU3/sapdata2 to another 400GB in ukapx121.ukap.astrazeneca.net also._x000D_  _x000D_  _x000D_ Regards,_x000D_ Subbu _x000D_ SAP-BASIS TEAM,_x000D_ Infosys-Hyderabad._x000D_ Ph:-+91 40 3096 7149_x000D_ Email:- venkata.subrahmanyam@astrazeneca.com_x000D_  _x000D_  _x000D_  _x000D_ From: [NAME], [NAME] (Infosys) _x000D_ Sent: Thursday, March 29, 2012 6:00 AM_x000D_ To: IS Service Desk (Europe)_x000D_ Cc: SAP Basis Team; Rajesh, Bindu(Infosys); Vemulapalli, Krishna (Infosys); Bhanushali, Hitesh R (Infosys); [NAME], [NAME] (Accenture)_x000D_ Subject: Increase in the size of filesystems in ukblx350_x000D_  _x000D_  _x000D_ HI Team,_x000D_  _x000D_ Please raise a medium ticket to Accenture, GLBL-EERP-Infrastructure Team for increasing the size of following file systems as below in server ukblx350.ukhx.astrazeneca.net_x000D_  _x000D_ File System Current Size in [NAME] to be added in GB  _x000D_ /oracle/EU3/sapdata4  900 400 _x000D_ /oracle/EU3/sapdata1  900 400 _x000D_ /oracle/EU3/sapdata2    900 400 _x000D_ _x000D_  _x000D_  _x000D_ Regards,_x000D_ Subbu _x000D_ SAP-BASIS TEAM,_x000D_ Infosys-Hyderabad._x000D_ Ph:-+91 40 3096 7149_x000D_ Email:- [EMAIL] | [NAME] | space provided |  | [NAME] 04:29:11 MST 2012 | [NAME] 09:29:31 MST 2012 | 1
INC000000274271 | Medium | Resolved | User Service Request | Venkata | [NAME] | Infosys | [NAME] | Unknown | Sweden - 1 user - increasing the size of file systems in server | HI Team,_x000D_  _x000D_ Please raise a medium ticket to Accenture, GLBL-EERP-Infrastructure Team for increasing the size of following file systems as below in server ukblx350.ukhx.astrazeneca.net_x000D_  _x000D_ File System Current Size in [NAME] to be added in GB  _x000D_ /oracle/EU3/sapdata4  900 400 _x000D_ /oracle/EU3/sapdata1  900 400 _x000D_ /oracle/EU3/sapdata2    900 400 _x000D_ _x000D_  _x000D_  _x000D_ Regards,_x000D_ Subbu _x000D_ SAP-BASIS TEAM,_x000D_ Infosys-Hyderabad._x000D_ Ph:-+91 40 3096 7149_x000D_ Email:- [EMAIL] | [NAME] | resolved - space provided |  | [NAME] 04:29:39 MST 2012 | [NAME] 09:34:07 MST 2012 | 1
INC000000250907 | Medium | Closed | User Service Restoration | [NAME] | [NAME] | Infosys | Sweden | Sweden | EERP - Add printers | Old ProdCat: ->->-> New ProdCat: ->->-> Old OpCat: ->-> Old SupGrp: Partners->Accenture->GLBL-EERP Infrastructure Support Reported Date: 03/21/2012 13:29:04 ReqRes Date:  Estim Date: 03/22/2012 12:29:04 Respon Date: 03/21/2012 13:29:04 Acknow Date: Hi Team,  Please can you raise an incident for the GLBL-EERP Infrastructure team .  Ticket Details :  Please add the below printers on Genifix Production System .  Printer name	IP 	Model	Port	Resolution PRI4247	157.96.88.115	[NAME]	203 PRI6499	157.96.98.208	Intermec EasyCoder PX4i	9100	203   Please contact [NAME] or [NAME] once before starting the process . | Philip Morris | This was closed in t he old remedy but had been imported into this new version before we had use of it |  | [NAME] 05:40:00 MST 2012 | Wed Mar 28 01:43:20 MST 2012 | 2
Apr 2, 2012 10:59 AM