Spreadsheet: 541791d1507555102-conditional-formatting-for-daily-average-for-analysts-resolved-ticket-tracker-2017
Sheet: Tables

 |  |  |  |  | Daily Incident Resolution Tracker by Engineer |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | [NAME]
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 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | EMEA SD
 |  |  | Total resolved | Average Resolved per Day | 2017-01-03 00:00:00 | 2017-01-04 00:00:00 | 2017-01-05 00:00:00 | 2017-01-06 00:00:00 | 2017-01-09 00:00:00 | 2017-01-10 00:00:00 | 2017-01-11 00:00:00 | 2017-01-12 00:00:00 | 2017-01-13 00:00:00 | 2017-01-16 00:00:00 | 2017-01-17 00:00:00 | 2017-01-18 00:00:00 | 2017-01-19 00:00:00 | 2017-01-20 00:00:00 | 2017-01-23 00:00:00 | 2017-01-24 00:00:00 | 2017-01-25 00:00:00 | 2017-01-26 00:00:00 | 2017-01-27 00:00:00 | 2017-01-30 00:00:00 | 2017-01-31 00:00:00 | 2017-02-02 00:00:00 | 2017-02-03 00:00:00 | 2017-02-06 00:00:00 | 2017-02-07 00:00:00 | 2017-02-08 00:00:00 | 2017-02-09 00:00:00 | 2017-02-10 00:00:00 | 2017-02-13 00:00:00 | 2017-02-14 00:00:00 | 2017-02-15 00:00:00 | 2017-02-16 00:00:00 | 2017-02-17 00:00:00 | 2017-02-20 00:00:00 | 2017-02-21 00:00:00 | 2017-02-22 00:00:00 | 2017-02-23 00:00:00 | 2017-02-24 00:00:00 | 2017-02-27 00:00:00 | 2017-02-28 00:00:00 | 2017-03-01 00:00:00 | 2017-03-02 00:00:00 | 2017-03-03 00:00:00 | 2017-03-06 00:00:00 | 2017-03-07 00:00:00 | 2017-03-08 00:00:00 | 2017-03-09 00:00:00 | 2017-03-10 00:00:00 | 2017-03-11 00:00:00 | 2017-03-12 00:00:00 | 2017-03-13 00:00:00 | 2017-03-14 00:00:00 | 2017-03-15 00:00:00 | 2017-03-16 00:00:00 | 2017-03-17 00:00:00 | 2017-03-20 00:00:00 | 2017-03-21 00:00:00 | 2017-03-22 00:00:00 | 2017-03-23 00:00:00 | 2017-03-24 00:00:00 | 2017-03-27 00:00:00 | 2017-03-28 00:00:00 | 2017-03-29 00:00:00 | 2017-03-30 00:00:00 | 2017-03-31 00:00:00 | 2017-04-03 00:00:00 | 2017-04-04 00:00:00 | 2017-04-05 00:00:00 | 2017-04-06 00:00:00 | 2017-04-07 00:00:00 | 2017-04-10 00:00:00 | 2017-04-11 00:00:00 | 2017-04-12 00:00:00 | 2017-04-13 00:00:00 | 2017-04-18 00:00:00 | 2017-04-19 00:00:00 | 2017-04-20 00:00:00 | 2017-04-21 00:00:00 | 2017-04-24 00:00:00 | 2017-04-25 00:00:00 | 2017-04-26 00:00:00 | 2017-04-27 00:00:00 | 2017-04-28 00:00:00 | 2017-05-02 00:00:00 | 2017-05-03 00:00:00 | 2017-05-04 00:00:00 | 2017-05-05 00:00:00 | 2017-05-08 00:00:00 | 2017-05-07 00:00:00 | 2017-05-08 00:00:00 | 2017-05-09 00:00:00 | 2017-05-10 00:00:00 | 2017-05-11 00:00:00 | 2017-05-12 00:00:00 | 2017-05-15 00:00:00 | 2017-05-14 00:00:00 | 2017-05-15 00:00:00 | 2017-05-16 00:00:00 | 2017-05-17 00:00:00 | 2017-05-18 00:00:00 | 2017-05-19 00:00:00 | 2017-05-22 00:00:00 | 2017-05-21 00:00:00 | 2017-05-22 00:00:00 | 2017-05-23 00:00:00 | 2017-05-24 00:00:00 | 2017-05-25 00:00:00 | 2017-05-26 00:00:00 | 2017-05-30 00:00:00 | 2017-05-31 00:00:00 | 2017-05-30 00:00:00 | 2017-05-31 00:00:00 | 2017-06-01 00:00:00 | 2017-06-02 00:00:00 | 2017-06-05 00:00:00 | 2017-06-06 00:00:00 | 2017-06-07 00:00:00 | 2017-06-08 00:00:00 | 2017-06-09 00:00:00 | 2017-06-12 00:00:00 | 2017-06-13 00:00:00 | 2017-06-14 00:00:00 | 2017-06-15 00:00:00 | 2017-06-16 00:00:00 | 2017-06-19 00:00:00 | 2017-06-20 00:00:00 | 2017-06-21 00:00:00 | 2017-06-22 00:00:00 | 2017-06-23 00:00:00 | 2017-06-26 00:00:00 | 2017-06-27 00:00:00 | 2017-06-28 00:00:00 | 2017-06-30 00:00:00 | 2017-07-03 00:00:00 | 2017-07-04 00:00:00 | 2017-07-05 00:00:00 | 2017-07-06 00:00:00 | 2017-07-07 00:00:00 | 2017-07-10 00:00:00 | 2017-07-11 00:00:00 | 2017-07-12 00:00:00 | 2017-07-13 00:00:00 | 2017-07-14 00:00:00 | 2017-07-17 00:00:00 | 2017-07-18 00:00:00 | 2017-07-19 00:00:00 | 2017-07-20 00:00:00 | 2017-07-21 00:00:00 | 2017-07-24 00:00:00 | 2017-07-25 00:00:00 | 2017-07-26 00:00:00 | 2017-07-27 00:00:00 | 2017-07-25 00:00:00 | 2017-07-26 00:00:00 | 2017-07-27 00:00:00 | 2017-07-28 00:00:00 | 2017-07-31 00:00:00 | 2017-08-01 00:00:00 | 2017-08-02 00:00:00 | 2017-08-03 00:00:00 | 2017-08-04 00:00:00 | 2017-08-07 00:00:00 | 2017-08-08 00:00:00 | 2017-08-09 00:00:00 | 2017-08-10 00:00:00 | 2017-08-11 00:00:00 | 2017-08-14 00:00:00 | 2017-08-15 00:00:00 | 2017-08-16 00:00:00 | 2017-08-17 00:00:00 | 2017-08-18 00:00:00 | 2017-08-21 00:00:00 | 2017-08-22 00:00:00 | 2017-08-23 00:00:00 | 2017-08-24 00:00:00 | 2017-08-25 00:00:00 | 2017-08-29 00:00:00 | 2017-08-30 00:00:00 | 2017-08-31 00:00:00 | 2017-09-01 00:00:00 | 2017-09-04 00:00:00 | 2017-09-05 00:00:00 | 2017-09-06 00:00:00 | 2017-09-07 00:00:00 | 2017-09-11 00:00:00 | 2017-09-12 00:00:00 | 2017-09-13 00:00:00 | 2017-09-14 00:00:00 | 2017-09-15 00:00:00 | 2017-09-18 00:00:00 | 2017-09-19 00:00:00 | 2017-09-20 00:00:00 | 2017-09-21 00:00:00 | 2017-09-22 00:00:00 | 2017-09-25 00:00:00 | 2017-09-26 00:00:00 | 2017-09-27 00:00:00 | 2017-09-28 00:00:00 | 2017-09-29 00:00:00 | 2017-10-02 00:00:00 | 2017-10-03 00:00:00 | 2017-10-04 00:00:00 | 2017-10-05 00:00:00 | 2017-10-06 00:00:00 | 2017-10-07 00:00:00 | 2017-10-08 00:00:00 | 2017-10-09 00:00:00 | 2017-10-10 00:00:00 | 2017-10-11 00:00:00 | 2017-10-12 00:00:00 | 2017-10-13 00:00:00 | 2017-10-14 00:00:00 | 2017-10-15 00:00:00 | 2017-10-14 00:00:00 | 2017-10-15 00:00:00 | 2017-10-16 00:00:00 | 2017-10-17 00:00:00 | 2017-10-18 00:00:00 | 2017-10-19 00:00:00 | 2017-10-20 00:00:00 | 2017-10-21 00:00:00 | 2017-10-22 00:00:00 | 2017-10-23 00:00:00 | 2017-10-24 00:00:00 | 2017-10-25 00:00:00 | 2017-10-26 00:00:00 | 2017-10-27 00:00:00 | 2017-10-28 00:00:00 | 2017-10-29 00:00:00 | 2017-10-30 00:00:00 | 2017-10-31 00:00:00 | 2017-11-01 00:00:00 | 2017-11-02 00:00:00 | 2017-11-03 00:00:00 | 2017-11-04 00:00:00 | 2017-11-05 00:00:00 | 2017-11-06 00:00:00 | 2017-11-07 00:00:00 | 2017-11-08 00:00:00 | 2017-11-09 00:00:00 | 2017-11-10 00:00:00 | 2017-11-11 00:00:00 | 2017-11-12 00:00:00 | 2017-11-13 00:00:00 | 2017-11-14 00:00:00 | 2017-11-15 00:00:00 | 2017-11-16 00:00:00 | 2017-11-17 00:00:00 | 2017-11-18 00:00:00 | 2017-11-19 00:00:00 | 2017-11-20 00:00:00 | 2017-11-21 00:00:00 | 2017-11-22 00:00:00 | 2017-11-23 00:00:00 | 2017-11-24 00:00:00 | 2017-11-25 00:00:00 | 2017-11-26 00:00:00 | 2017-11-27 00:00:00 | 2017-11-28 00:00:00 | 2017-11-29 00:00:00 | 2017-11-30 00:00:00 | 2017-12-01 00:00:00 | 2017-12-02 00:00:00 | 2017-12-03 00:00:00 | 2017-12-04 00:00:00 | 2017-12-05 00:00:00 | 2017-12-06 00:00:00 | 2017-12-07 00:00:00 | 2017-12-08 00:00:00 | 2017-12-09 00:00:00 | 2017-12-10 00:00:00 | 2017-12-11 00:00:00 | 2017-12-12 00:00:00 | 2017-12-13 00:00:00 | 2017-12-14 00:00:00 | 2017-12-15 00:00:00 | 2017-12-16 00:00:00 | 2017-12-17 00:00:00 | 2017-12-18 00:00:00 | 2017-12-19 00:00:00 | 2017-12-20 00:00:00 | 2017-12-21 00:00:00 | 2017-12-22 00:00:00 | 2017-12-23 00:00:00 | 2017-12-24 00:00:00 | 2017-12-25 00:00:00 | 2017-12-26 00:00:00 | 2017-12-27 00:00:00 | 2017-12-28 00:00:00 | 2017-12-29 00:00:00 | 2017-12-30 00:00:00 | 2017-12-31 00:00:00
 |  | Overall Open Incident Volume
 |  | Amber Target (400) |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 8
 |  | Green Target (250)
 | EMEA Service Desk | Analyst1 |  |  | 12 | 18 | 18 | 9 | 10 | 15 | 13 | 11 | 7 | 18 | 13 | 8 | 13 | 16 | N/A | N/A | N/A | N/A | N/A | 11 | 12 | 12 | 11 | N/A | N/A | N/A | N/A | N/A | N/A | 10 | 9 | 12 | 15 | 5 | 15 | 7 | 5 | N/A | N/A | 9 | 14 | 10 | 12 | 13 | N/A | 9 | 12 | 6 |  |  | N/A | N/A | N/A | N/A | N/A | 13 | 12 | 15 | 23 | 9 | 14 | 15 | 18 | 14 | 8 | 19 | 16 | 8 | 11 | 13 | N/A | N/A | N/A | N/A | 17 | 8 | 17 | 17 | 12 | 12 | 10 | 16 | N/A | N/A | N/A | N/A | N/A | N/A |  |  | 10 | 9 | 12 | 6 | 10 |  |  | 12 | 12 | 7 | 8 | 29 |  |  | 13 | 10 | 8 | 12 | 16 | 7 |  |  | 7 | 7 | 18 | 16 | 22 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 24 | 19 | 15 | 9 | N/A | N/A | N/A | N/A | N/A | 13 | 13 | 11 | 7 | 4 | 17 | 13 | 8 | 19 | 13 | 17 |  |  |  | 14 | 13 | 13 | 9 | 19 | N/A | 14 | 14 | 11 | 13 | 21 | 10 | 26 | 19 | 5 | 16 | 14 | 9 | 9 | N/A | 5 | 10 | 10 | 14 | 11 | 13 | 9 | 7 | 17 | 15 | 13 | 15 | 9 | 9 | 7 | 14 | 7 | 12 | 14 | 8 | 21 | 9 | 14 | 19 | 17 | 20 | 22 | 16 | 5 | 5 | N/A | 0
 |  | Analyst2 |  |  | 29 | 10 | 9 | 5 | 9 | 12 | 10 | 15 | N/A | 8 | 10 | 15 | 12 | 12 | N/A | N/A | N/A | N/A | N/A | 19 | 9 | 3 | 7 | N/A | N/A | N/A | N/A | N/A | 15 | N/A | 13 | 10 | 13 | 12 | 18 | 11 | 8 | 9 | 20 | 15 | 16 | 12 | 7 | 12 | 17 | 18 | 17 | 13 |  |  | N/A | N/A | N/A | N/A | N/A | 17 | 9 | 11 | 10 | 7 | 12 | 19 | 14 | 17 | 15 | 13 | 27 | 20 | 7 | 8 | 1 | N/A | N/A | N/A | 21 | 1 | 11 | 13 | 14 | 6 | 12 | 9 | N/A | N/A | N/A | N/A | N/A | 14 |  |  | 10 | 10 | 13 | 7 | 17 |  |  | 16 | 13 | 11 | 14 | 19 |  |  | 8 | 11 | 10 | 8 | 8 | 8 |  |  | 11 | 15 | 16 | 14 | 13 | 12 | 14 | 22 | 28 | 26 | 18 | 13 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 17 | 18 | 20 | 16 | 15 | 11 | 14 | 8 | 1 | 12 | 11 |  |  |  | 10 | 16 | 13 | 14 | N/A | 9 | 11 | 12 | 9 | 20 | 18 | 11 | 26 | 32 | 15 | 16 | 15 | 11 | 5 | 22 | 14 | 10 | 5 | 15 | N/A | N/A | N/A | N/A | 10 | 13 | 14 | 11 | 16 | 16 | 12 | 11 | 9 | N/A | 10 | 15 | 13 | 9 | 13 | 15 | 8 | 12 | 8 | 11 | 7 | 15 | 18 | 3
12 |  | Analyst3 |  |  | 35 | 17 | 27 | 33 | 22 | 18 | 22 | 19 | 12 | 26 | 17 | N/A | N/A | N/A | 24 | 36 | 36 | 23 | 25 | 20 | 17 | 12 | 12 | 22 | 17 | 22 | 18 | 18 | 22 | 17 | 17 | 11 | N/A | 18 | 24 | N/A | N/A | 10 | 25 | 17 | 24 | 17 | 12 | 13 | 24 | 17 | 14 | 20 |  |  | 29 | 32 | 41 | 43 | 34 | 34 | 28 | 15 | 16 | 23 | 31 | N/A | N/A | N/A | N/A | 34 | 29 | 21 | N/A | 15 | 30 | 25 | 19 | 26 | 19 | 13 | 23 | 17 | 20 | 17 | 19 | 13 | N/A | 31 | 35 | 29 | 27 | 30 |  |  | 16 | 16 | 9 | 18 | 21 |  |  | 29 | 24 | 26 | 17 | 24 |  |  | 14 | 24 | 14 | 18 | 18 | 19 |  |  | 11 | 20 | N/A | N/A | N/A | 26 | 4 | 33 | 20 | 39 | 25 | 25 | 37 | 36 | 25 | 26 | 20 | 21 | 9 | 17 | 15 | 25 | 19 | 15 | 23 | 25 | 24 | 8 | 21 | 18 | 11 | 16 | 18 | 12 | 10 | N/A | N/A |  |  |  | N/A | N/A | N/A | N/A | 23 | 13 | 24 | 14 | 25 | 22 | 25 | 15 | 26 | 35 | 2 | 8 | 15 | 9 | 9 | N/A | 18 | N/A | 4 | 10 | N/A | 18 | 16 | 16 | 18 | 9 | 11 | 8 | 31 | 21 | 31 | 19 | 7 | 21 | 20 | 15 | 18 | 22 | 23 | 27 | 21 | 15 | 12 | 17 | 19 | 28 | N/A | 16
 |  | Analyst4 |  |  | 30 | 29 | 19 | 18 | 17 | 15 | N/A | 12 | 20 | 13 | 23 | 20 | 14 | 17 | 16 | 20 | 28 | 25 | 18 | 31 | 22 | 15 | 12 | 32 | 1 | 1 | 27 | 17 | 19 | 18 | 16 | 23 | 20 | 31 | 31 | 21 | 15 | 13 | 20 | 12 | 18 | 20 | 14 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 19 | 27 | 27 | 25 | 25 | 19 | 25 | 12 | 18 | 25 | 21 | 23 | 24 | 35 | 26 | 20 | 17 | 18 | 10 | 24 | 21 | 22 | 16 | 16 | 15 | 15 | 10 | 2 | N/A | N/A | 17 | N/A | 39 | 25 | 26 | 19 | 25 |  |  | 11 | 16 | 17 | 15 | 16 |  |  | 25 | 18 | 9 | 18 | 36 |  |  | 12 | 18 | 12 | 16 | 15 | 29 |  |  | 40 | 15 | 21 | 21 | 27 | 16 | 19 | 21 | 20 | 22 | 29 | 20 | 22 | 24 | 27 | 22 | 25 | N/A | N/A | N/A | 20 | 29 | 22 | 17 | 21 | 13 | N/A | N/A | N/A | 22 | 17 | 17 | 24 | 11 | 15 | 7 | 22 |  |  |  | 18 | 25 | 20 | 8 | N/A | N/A | 13 | 15 | 14 | 19 | 20 | 21 | 30 | 24 | 18 | 14 | 13 | N/A | 12 | 15 | 15 | 10 | N/A | 10 | 25 | 7 | 13 | 16 | N/A | N/A | N/A | N/A | 17 | 24 | 14 | 13 | 4 | 16 | 11 | 13 | 18 | 12 | 26 | 23 | 20 | 23 | 14 | 21 | 9 | 21 | N/A | 13
 |  | Analyst5 |  |  | 17 | 15 | 11 | 12 | 20 | 18 | 17 | 14 | 12 | 20 | 12 | 17 | 16 | 24 | 20 | 27 | 24 | 15 | 24 | 12 | 19 | 11 | 17 | 19 | 18 | 14 | 27 | 9 | 17 | 11 | 29 | 9 | 16 | 13 | 14 | 13 | 3 | 21 | 12 | 13 | 14 | 15 | N/A | N/A | N/A | N/A | N/A | N/A |  |  | 13 | 13 | 20 | 6 | 13 | 13 | 22 | 6 | 13 | 12 | 2 | 7 | 6 | 22 | 7 | 5 | 8 | 13 | 16 | 13 | 22 | 32 | 17 | 17 | 26 | 11 | 9 | 7 | 12 | 19 | 11 | 11 | N/A | 12 | 15 | 19 | 9 | 21 |  |  | 14 | 6 | 10 | 18 | 21 |  |  | 12 | 12 | 8 | 13 | N/A |  |  | N/A | N/A | N/A | N/A | N/A | 8 |  |  | 7 | 12 | 18 | 9 | 14 | 7 | 12 | 20 | 24 | 17 | 14 | 11 | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | 1 | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC
 |  | Analyst6 |  |  | 3 | 26 | 13 | 10 | 19 | 20 | N/A | 17 | 15 | 9 | 9 | 9 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 18 | 15 | 12 | 12 | N/A | N/A | N/A | N/A | N/A | 25 | 13 | 16 | 16 | 17 | 6 | 4 | N/A | 11 | 13 | 21 | 12 | 13 | 8 | 13 | 11 | 8 | 8 | N/A | 12 |  |  | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 16 | 21 | 18 | 5 | 8 | N/A | N/A | N/A | N/A | 20 | 14 | N/A | 10 | 9 | 15 | 17 | 8 | N/A | N/A | N/A | N/A | N/A | 17 |  |  | 9 | 7 | 14 | 13 | 11 |  |  | 15 | 10 | N/A | 13 | 9 |  |  | 13 | 18 | 17 | 12 | 5 | 16 |  |  | 15 | 11 | 23 | 15 | 20 | 18 | 9 | 19 | 13 | 17 | 20 | 12 | N/A | N/A | N/A | N/A | SEC | N/A | 25 | 25 | 7
 |  | Analyst7 |  |  | N/A | N/A | N/A | N/A | 20 | 12 | 11 | 8 | 20 | 12 | 5 | 14 | 8 | 20 | 27 | N/A | N/A | 15 | 16 | 9 | 10 | 13 | 12 | 18 | 11 | 21 | 5 | 11 | 16 | 14 | 21 | 12 | N/A | 14 | 16 | 12 | 8 | 7 | 22 | 16 | 11 | 12 | 11 | 10 | 24 | 12 | 13 | 12 |  |  | 20 | 21 | 22 | 20 | 14 | 14 | 16 | 9 | 16 | N/A | 13 | 15 | 13 | 17 | 23 | 26 | 12 | 9 | 19 | 11 | 24 | 14 | 13 | 16 | 18 | 13 | 15 | 7 | 18 | 9 | 13 | 12 | N/A | 16 | 14 | 25 | 6 | 12 |  |  | 10 | 7 | 9 | 12 | 15 |  |  | 15 | 19 | 9 | 9 | 30 |  |  | 19 | 18 | 10 | 7 | 28 | 13 |  |  | 10 | 15 | 30 | 10 | 16 | 13 | 13 | 8 | 15 | 15 | 12 | 10 | 19 | 17 | 13 | 15 | 17 | 12 | 13 | 11 | 11 | 17 | 8 | 5 | 16 | 8 | 8 | 13 | 10 | 12 | 8 | N/A | N/A | N/A | 11 | 15 | 15 |  |  |  | 19 | 15 | 18 | 7 | 21 | 12 | 16 | 15 | 21 | 15 | 18 | 15 | 27 | 35 | 9 | 12 | 13 | 13 | 6 | 18 | 15 | 4 | 9 | 8 | 26 | 17 | 14 | 13 | 19 | 10 | 9 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 11 | 12 | 17 | 20 | 12 | 13 | 17 | 15 | 13 | 15
 |  | Analyst8 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0 | 5 | 8 | 1 | N/A |  | 4 | N/A | 4 | 9 | 11 | 9 | 8 | 5 | 1 | 11 | 12 | 10 | 7 | 13 | 10 | 11 | 13 | 10 | N/A | N/A | 15 | 14 | N/A | 7 | 5 | 5 | 11 | 4
 |  | Analyst9 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 1 | 11 | 10 | 12 | 13 | 13 | 9 | 12 | 13 | 15 | 10 | 9 | 7 | 11 | 15 | 10 | 21 | 9 | 13 |  |  |  | 10 | 9 | 12 | 6 | 4 | 10 | 13 | 11 | 15 | 5 | 14 | 9 | 20 | 23 | 12 | 9 | 12 | 11 | 12 | 13 | 8 | 13 | 12 | 7 | 19 | 13 | 14 | 8 | 7 | 11 | 15 | 14 | 15 | 8 | 14 | 12 | 8 | 11 | 13 | 16 | 12 | 18 | 19 | 10 | 9 | 14 | 14 | 14 | 13 | 12 | 9 | 12
 |  | Analyst10 |  |  | 18 | 18 | 20 | 12 | 17 | 14 | 9 | 14 | 19 | 13 | 16 | 12 | 10 | 10 | N/A | N/A | N/A | N/A | N/A | 18 | 12 | 14 | 12 | N/A | N/A | N/A | N/A | N/A | 15 | 12 | 17 | 25 | 9 | 9 | 19 | 23 | N/A | N/A | 37 | 16 | 19 | 13 | N/A | N/A | 31 | 23 | 26 | 21 |  |  | 32 | 30 | 29 | 22 | 16 | 16 | 15 | 17 | 13 | 16 | 21 | N/A | 36 | 16 | 35 | 30 | 19 | N/A | 16 | 10 | N/A | N/A | N/A | N/A | 26 | 20 | 16 | 11 | 15 | 21 | 15 | 8 | N/A | N/A | N/A | N/A | N/A | 15 |  |  | 13 | 8 | 12 | 12 | 17 |  |  | 20 | 21 | 12 | 17 | 29 |  |  | 3 | 19 | 12 | 12 | 28 | 15 |  |  | 15 | N/A | 34 | 11 | 10 | 13 | 9 | 20 | 17 | 25 | 7 | 8 | N/A | N/A | N/A | N/A | N/A | 23 | 25 | N/A | 24 | N/A | N/A | N/A | N/A | N/A | 17 | 13 | 18 | 11 | N/A | 18 | 25 | 15 | N/A | N/A | N/A |  |  |  | N/A | N/A | N/A | 11 | 31 | 21 | 19 | 23 | 25 | 19 | 23 | 17 | 23 | 40 | 10 | 14 | 15 | 13 | 8 | 16 | 15 | 11 | 11 | 17 | 29 | 15 | 16 | 14 | 17 | N/A | N/A | N/A | 24 | 18 | 11 | 13 | 8 | 17 | 11 | 13 | 21 | N/A | 20 | N/A | 11 | 17 | 5 | 11 | 12 | 21
 |  | Analyst11 |  |  | 4 | 2 | 5 | 11 | 2 | 7 | 1 | 5 | 1 | 1 | 1 | 4 | 2 | 0 | 5 | 17 | 5 | N/A | N/A | 0 | 3 | 0 | 1 | 6 | 5 | N/A | N/A | 0 | 1 | 1 | 2 | 2 | 5 | 2 | 6 | 5 | 1 | 0 | 5 | 1 | 5 | 5 | N/A | 7 | 1 | 2 | 1 | 4 |  |  | 14 | 7 | 60 | 2 | 1 | 1 | 2 | 7 | 0 | 4 | 0 | 5 | 15 | 6 | 5 | 17 | 13 | 1 | 14 | 0 | 1 | 0 | 1 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | N/A | 10 | 9 | 12 | 5 | 1 |  |  | 3 | 2 | 1 | 1 | 8 |  |  | 6 | 5 | 6 | N/A | 7 |  |  | 3 | 2 | 1 | 2 | 1 | 2 |  |  | 1 | 0 | 1 | 0 | 0 | 2 | 0 | 1 | 2 | 5 | 6 | 2 | 13 | 17 | 1 | 16 | 1 | 2 | 8 | 5 | N/A | 6 | 9 | N/A | N/A | 1 | N/A | N/A | N/A | 1 | 1 | 3 | 2 | 2 | N/A | N/A | N/A |  |  |  | 3 | N/A | 1 | 1 | 10 | N/A | N/A | N/A | 4 | 1 | 1 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A
 |  | Analyst12 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 21 | 22 | 28 | 24 | 21 | 20 | 30 | 23 | 21 | 30 | 34 | 24 | 15 | 27 | 24 | 18 | 23 | 20 | 19 |  |  |  | 24 | 15 | 29 | 16 | 29 | 15 | 25 | 16 | 13 | 20 | 23 | 31 | 31 | 41 | 19 | 15 | 16 | 14 | 16 | 18 | 18 | 16 | 10 | 13 | 19 | 10 | 14 | 13 | 24 | 18 | 17 | 13 | 26 | 13 | 13 | 4 | 12 | 15 | 24 | 34 | 21 | 31 | 37 | 27 | 26 | 17 | 21 | 10 | 18 | 14 | 20 | 17
 |  | Analyst13 |  |  | 40 | 3 | N/A | 14 | 29 | 25 | 28 | 26 | 13 | 19 | 21 | 28 | 21 | 19 | 19 | N/A | N/A | 24 | 34 | N/A | N/A | 18 | 21 | 30 | 31 | 28 | 31 | 19 | 24 | 15 | 27 | N/A | 16 | N/A | N/A | N/A | 9 | 20 | 28 | 19 | 22 | 29 | 12 | 21 | 29 | 29 | 33 | 27 |  |  | 39 | 24 | 34 | 34 | 17 | 17 | 15 | 24 | 16 | 23 | 32 | 26 | N/A | N/A | 32 | N/A | 18 | 11 | 17 | 20 | 33 | 25 | 26 | 16 | N/A | N/A | N/A | N/A | 24 | 15 | 24 | 19 | N/A | 46 | 43 | 40 | 45 | 27 |  |  | 18 | 24 | 26 | 25 | 22 |  |  | 33 | 28 | 22 | 20 | 41 |  |  | 22 | 24 | 23 | 18 | 20 | 18 |  |  | 17 | N/A | 1 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 27 | 26 | 29 | 20 | 19 | 36 | 22 | 4 | N/A | 42 | 35 | 23 | 1 | 4 | 21 | 16 | 16 | 13 | 16 | 25 | 20 | 14 | 21 | 14 | 19 |  |  |  | 26 | 26 | 16 | 16 | 24 | 20 | 12 | 17 | 19 | 27 | 23 | N/A | N/A | 29 | 17 | 22 | 16 | 13 | 10 | 26 | 21 | 12 | 20 | 14 | N/A | 21 | 15 | 16 | 18 | 24 | 11 | 14 | 23 | 12 | 21 | 22 | 18 | 16 | 21 | 17 | N/A | 22 | 23 | 24 | 21 | 21 | 19 | 22 | 21 | N/A | 26 | 15
 |  | Analyst14 |  |  | 21 | 18 | 13 | 8 | 22 | 23 | 21 | 15 | 19 | 13 | 15 | 16 | 12 | 16 | 23 | 17 | 27 | 14 | 14 | 19 | 20 | 14 | 14 | 18 | 11 | 15 | 11 | 6 | 16 | 15 | 9 | 18 | 14 | 10 | 15 | 12 | 12 | 13 | 17 | 11 | 16 | 14 | 11 | 12 | N/A | N/A | N/A | N/A |  |  | 23 | 24 | 24 | 21 | 14 | 14 | 13 | 21 | 11 | 16 | 14 | 17 | 23 | 16 | 19 | 22 | 13 | 13 | 11 | 12 | 12 | 14 | 18 | 13 | 12 | 17 | 15 | 8 | 13 | 17 | 15 | 13 | N/A | N/A | N/A | N/A | N/A | N/A |  |  | N/A | N/A | N/A | N/A | N/A |  |  | N/A | N/A | N/A | N/A | 15 |  |  | 16 | 8 | 15 | 1 | N/A | 18 |  |  | 19 | 14 | 22 | 18 | 15 | 12 | 20 | 9 | 13 | 23 | 13 | 14 | 31 | 20 | 18 | 16 | 13 | 20 | 23 | 0 | 10 | 24 | 18 | 13 | 15 | 26 | 13 | 17 | 29 | 12 | 14 | 17 | 16 | 8 | 12 | 13 | 23 |  |  |  | 15 | 17 | 13 | 9 | 23 | 12 | 13 | 7 | N/A | N/A | N/A | 13 | 23 | 30 | 12 | 10 | 11 | 11 | 14 | 0 | 14 | 9 | 20 | N/A | N/A | 16 | 10 | 10 | 13 | 20 | 13 | 7 | N/A | N/A | 9 | 15 | 4 | 18 | 15 | 12 | 16 | 14 | 16 | 25 | 10 | 16 | 14 | 10 | 13 | 13 | 18 | 14
 |  | Analyst15 |  |  | 1 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |  |  | N/A | N/A | N/A | N/A | N/A |  |  | N/A | N/A | N/A | N/A | N/A | N/A |  |  | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |  |  |  | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A
 |  | Analyst16 |  |  | 7 | 1 | 11 | 13 | 12 | 14 | 13 | 24 | 16 | 22 | 11 | 13 | 24 | 23 | 26 | 23 | 28 | 23 | 26 | 14 | 14 | 8 | 13 | 31 | 30 | 19 | 21 | 9 | 25 | 22 | 12 | 19 | 15 | 13 | 10 | 16 | 9 | 15 | 22 | 12 | N/A | 15 | 14 | 14 | 20 | 15 | 33 | 15 |  |  | 16 | 23 | 30 | 22 | 20 | 20 | 18 | 40 | 16 | 9 | 20 | 32 | 23 | 11 | 26 | 24 | 18 | 22 | 11 | 9 | 28 | 14 | 25 | 22 | 21 | 28 | 12 | 13 | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC |  |  | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC |  |  |  | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | 14 | 9 | 10 | 8 | 10 | 16 | 14 | 10 | T | 14 | 14 | 16 | 17 | 14 | 23 | 16 | 12 | 15 | 12 | 10 | N/A | N/A | N/A | N/A
 |  | Analyst17 |  |  | 21 | 13 | 22 | 1 | 8 | 3 | 2 | 2 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 2 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | N/A | N/A | N/A | N/A | N/A | 1 | 2 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | N/A | 0 | 0 |  |  | 0 | 0 | 3 | 0 | 1 | 1 | 0 | 0 | 0 | 2 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 1 | N/A | N/A | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 0 |  |  | 1 | 0 | 0 | 0 | 0 |  |  | 1 | 0 | 0 | 0 | 0 |  |  | 0 | 0 | 0 | 0 | 0 | 0 |  |  | 0 | 0 | 0 | 0 | 4 | 0 | 0 | N/A | N/A | 1 | 0 | 0 | Sec | SEC | SEC | N/A | SEC | N/A | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC |  |  |  | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC
 |  | Analyst18 |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 4 | 7 | 8 | 8 | 20 | 16 | 10 | 17 | 16 | 19 | 14 | 14 | 19 | 19 | 12 | 17 | 22 | 23 | 13 | 16 | N/A | 21 | 16 | 21 | 16 | 19 |  |  | 10 | 13 | 13 | 11 | 24 |  |  | 20 | 10 | 9 | 16 | 24 |  |  | 19 | 20 | 16 | 19 | 20 | 9 |  |  | 17 | 17 | 18 | 22 | 19 | 18 | 14 | 21 | 22 | 28 | 22 | 19 | 17 | 20 | 22 | 17 | 23 | 27 | 17 | 16 | 20 | 20 | 22 | 22 | 21 | 19 | 19 | 11 | 23 | 15 | 12 | 21 | 11 | 12 | 16 | 11 | 27 |  |  |  | 16 | 16 | 22 | 11 | 13 | 16 | 11 | 11 | 25 | 23 | 17 | 8 | 12 | 38 | 17 | 16 | 17 | 11 | 11 | 13 | 14 | 12 | 14 | 10 | N/A | N/A | 9 | 17 | 12 | 15 | 14 | 15 | 21 | 19 | 11 | 16 | 7 | 12 | 16 | 23 | 17 | 14 | 0
 |  | Analyst19 |  |  | 5 | 1 | 25 | 12 | 17 | 35 | 32 | 11 | 14 | 21 | 22 | 26 | 13 | 21 | 26 | 41 | 32 | 17 | 20 | N/A | 20 | 17 | 12 | 21 | 16 | 21 | 25 | 18 | 30 | 14 | 27 | 37 | 14 | 22 | 38 | 41 | 20 | 14 | N/A | N/A | N/A | N/A | N/A | 23 | 43 | 24 | 19 | 15 |  |  | 36 | 27 | 28 | 15 | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC |  |  | Sec | SEC | SEC | SEC | SEC | SEC |  |  | SEC | SEC | SEC | SEC | SEC | SEC | SEC | 1 | SEC | 1 | SEC | SEC | 39 | 26 | 45 | 28 | 18 | 25 | 21 | 13 | 25 | 35 | 19 | 15 | 30 | 25 | 29 | 36 | 38 | 37 | 13 | 16 | 38 | 10 | 16 | 17 | 28 |  |  |  | 17 | 16 | 9 | 10 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 27 | 26 | 35 | 1 | 9 | 16 | 12 | 8 | N/A | 12 | 15 | 11 | 8 | 22 | 14 | 5 | 8 | 4 | 4 | 4 | 6 | 22 | 4 | 0 | 0 | 11 | 13 | 20 | 16 | 11 | 18 | 12 | 23 | 16 | 19 | 15 | 13 | 10 | 17 | N/A | 7
 |  |  |  | Total Resolved by Service Desk:
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 29
 |  |  |  |  | Daily Work Order Resolution Tracker by Engineer
 |  |  | Total resolved | Average Resolved per Day | 2017-01-03 00:00:00 | 2017-01-04 00:00:00 | 2017-01-05 00:00:00 | 2017-01-06 00:00:00 | 2017-01-09 00:00:00 | 2017-01-10 00:00:00 | 2017-01-11 00:00:00 | 2017-01-12 00:00:00 | 2017-01-13 00:00:00 | 2017-01-16 00:00:00 | 2017-01-17 00:00:00 | 2017-01-18 00:00:00 | 2017-01-19 00:00:00 | 2017-01-20 00:00:00 | 2017-01-23 00:00:00 | 2017-01-24 00:00:00 | 2017-01-25 00:00:00 | 2017-01-26 00:00:00 | 2017-01-27 00:00:00 | 2017-01-30 00:00:00 | 2017-01-31 00:00:00 | 2017-02-02 00:00:00 | 2017-02-03 00:00:00 | 2017-02-06 00:00:00 | 2017-02-07 00:00:00 | 2017-02-08 00:00:00 | 2017-02-09 00:00:00 | 2017-02-10 00:00:00 | 2017-02-13 00:00:00 | 2017-02-14 00:00:00 | 2017-02-15 00:00:00 | 2017-02-16 00:00:00 | 2017-02-17 00:00:00 | 2017-02-20 00:00:00 | 2017-02-21 00:00:00 | 2017-02-22 00:00:00 | 2017-02-23 00:00:00 | 2017-02-24 00:00:00 | 2017-02-27 00:00:00 | 2017-02-28 00:00:00 | 2017-03-01 00:00:00 | 2017-03-02 00:00:00 | 2017-03-03 00:00:00 | 2017-03-06 00:00:00 | 2017-03-07 00:00:00 | 2017-03-08 00:00:00 | 2017-03-09 00:00:00 | 2017-03-10 00:00:00 | 2017-03-11 00:00:00 | 2017-03-12 00:00:00 | 2017-03-13 00:00:00 | 2017-03-14 00:00:00 | 2017-03-15 00:00:00 | 2017-03-16 00:00:00 | 2017-03-17 00:00:00 | 2017-03-20 00:00:00 | 2017-03-21 00:00:00 | 2017-03-22 00:00:00 | 2017-03-23 00:00:00 | 2017-03-24 00:00:00 | 2017-03-27 00:00:00 | 2017-03-28 00:00:00 | 2017-03-29 00:00:00 | 2017-03-30 00:00:00 | 2017-03-31 00:00:00 | 2017-04-03 00:00:00 | 2017-04-04 00:00:00 | 2017-04-05 00:00:00 | 2017-04-06 00:00:00 | 2017-04-07 00:00:00 | 2017-04-10 00:00:00 | 2017-04-11 00:00:00 | 2017-04-12 00:00:00 | 2017-04-13 00:00:00 | 2017-04-18 00:00:00 | 2017-04-19 00:00:00 | 2017-04-20 00:00:00 | 2017-04-21 00:00:00 | 2017-04-24 00:00:00 | 2017-04-25 00:00:00 | 2017-04-26 00:00:00 | 2017-04-27 00:00:00 | 2017-04-28 00:00:00 | 2017-05-02 00:00:00 | 2017-05-03 00:00:00 | 2017-05-04 00:00:00 | 2017-05-05 00:00:00 | 2017-05-08 00:00:00 | 2017-05-07 00:00:00 | 2017-05-08 00:00:00 | 2017-05-09 00:00:00 | 2017-05-10 00:00:00 | 2017-05-11 00:00:00 | 2017-05-12 00:00:00 | 2017-05-15 00:00:00 | 2017-05-14 00:00:00 | 2017-05-15 00:00:00 | 2017-05-16 00:00:00 | 2017-05-17 00:00:00 | 2017-05-18 00:00:00 | 2017-05-19 00:00:00 | 2017-05-22 00:00:00 | 2017-05-21 00:00:00 | 2017-05-22 00:00:00 | 2017-05-23 00:00:00 | 2017-05-24 00:00:00 | 2017-05-25 00:00:00 | 2017-05-26 00:00:00 | 2017-05-30 00:00:00 | 2017-05-31 00:00:00 | 2017-05-30 00:00:00 | 2017-05-31 00:00:00 | 2017-06-01 00:00:00 | 2017-06-02 00:00:00 | 2017-06-05 00:00:00 | 2017-06-06 00:00:00 | 2017-06-07 00:00:00 | 2017-06-08 00:00:00 | 2017-06-09 00:00:00 | 2017-06-12 00:00:00 | 2017-06-13 00:00:00 | 2017-06-14 00:00:00 | 2017-06-15 00:00:00 | 2017-06-16 00:00:00 | 2017-06-19 00:00:00 | 2017-06-20 00:00:00 | 2017-06-21 00:00:00 | 2017-06-22 00:00:00 | 2017-06-23 00:00:00 | 2017-06-26 00:00:00 | 2017-06-27 00:00:00 | 2017-06-28 00:00:00 | 2017-06-30 00:00:00 | 2017-07-03 00:00:00 | 2017-07-04 00:00:00 | 2017-07-05 00:00:00 | 2017-07-06 00:00:00 | 2017-07-07 00:00:00 | 2017-07-10 00:00:00 | 2017-07-11 00:00:00 | 2017-07-12 00:00:00 | 2017-07-13 00:00:00 | 2017-07-14 00:00:00 | 2017-07-17 00:00:00 | 2017-07-18 00:00:00 | 2017-07-19 00:00:00 | 2017-07-20 00:00:00 | 2017-07-21 00:00:00 | 2017-07-24 00:00:00 | 2017-07-25 00:00:00 | 2017-07-26 00:00:00 | 2017-07-27 00:00:00 | 2017-07-25 00:00:00 | 2017-07-26 00:00:00 | 2017-07-27 00:00:00 | 2017-07-28 00:00:00 | 2017-07-31 00:00:00 | 2017-08-01 00:00:00 | 2017-08-02 00:00:00 | 2017-08-03 00:00:00 | 2017-08-04 00:00:00 | 2017-08-07 00:00:00 | 2017-08-08 00:00:00 | 2017-08-09 00:00:00 | 2017-08-10 00:00:00 | 2017-08-11 00:00:00 | 2017-08-14 00:00:00 | 2017-08-15 00:00:00 | 2017-08-16 00:00:00 | 2017-08-17 00:00:00 | 2017-08-18 00:00:00 | 2017-08-21 00:00:00 | 2017-08-22 00:00:00 | 2017-08-23 00:00:00 | 2017-08-24 00:00:00 | 2017-08-25 00:00:00 | 2017-08-29 00:00:00 | 2017-08-30 00:00:00 | 2017-08-31 00:00:00 | 2017-09-01 00:00:00 | 2017-09-04 00:00:00 | 2017-09-05 00:00:00 | 2017-09-06 00:00:00 | 2017-09-07 00:00:00 | 2017-09-11 00:00:00 | 2017-09-12 00:00:00 | 2017-09-13 00:00:00 | 2017-09-14 00:00:00 | 2017-09-15 00:00:00 | 2017-09-18 00:00:00 | 2017-09-19 00:00:00 | 2017-09-20 00:00:00 | 2017-09-21 00:00:00 | 2017-09-22 00:00:00 | 2017-09-25 00:00:00 | 2017-09-26 00:00:00 | 2017-09-27 00:00:00 | 2017-09-28 00:00:00 | 2017-09-29 00:00:00 | 2017-10-02 00:00:00 | 2017-10-03 00:00:00 | 2017-10-04 00:00:00 | 2017-10-05 00:00:00 | 2017-10-06 00:00:00 | 2017-10-07 00:00:00 | 2017-10-08 00:00:00 | 2017-10-09 00:00:00 | 2017-10-10 00:00:00 | 2017-10-11 00:00:00 | 2017-10-12 00:00:00 | 2017-10-13 00:00:00 | 2017-10-14 00:00:00 | 2017-10-15 00:00:00 | 2017-10-14 00:00:00 | 2017-10-15 00:00:00 | 2017-10-16 00:00:00 | 2017-10-17 00:00:00 | 2017-10-18 00:00:00 | 2017-10-19 00:00:00 | 2017-10-20 00:00:00 | 2017-10-21 00:00:00 | 2017-10-22 00:00:00 | 2017-10-23 00:00:00 | 2017-10-24 00:00:00 | 2017-10-25 00:00:00 | 2017-10-26 00:00:00 | 2017-10-27 00:00:00 | 2017-10-28 00:00:00 | 2017-10-29 00:00:00 | 2017-10-30 00:00:00 | 2017-10-31 00:00:00 | 2017-11-01 00:00:00 | 2017-11-02 00:00:00 | 2017-11-03 00:00:00 | 2017-11-04 00:00:00 | 2017-11-05 00:00:00 | 2017-11-06 00:00:00 | 2017-11-07 00:00:00 | 2017-11-08 00:00:00 | 2017-11-09 00:00:00 | 2017-11-10 00:00:00 | 2017-11-11 00:00:00 | 2017-11-12 00:00:00 | 2017-11-13 00:00:00 | 2017-11-14 00:00:00 | 2017-11-15 00:00:00 | 2017-11-16 00:00:00 | 2017-11-17 00:00:00 | 2017-11-18 00:00:00 | 2017-11-19 00:00:00 | 2017-11-20 00:00:00 | 2017-11-21 00:00:00 | 2017-11-22 00:00:00 | 2017-11-23 00:00:00 | 2017-11-24 00:00:00 | 2017-11-25 00:00:00 | 2017-11-26 00:00:00 | 2017-11-27 00:00:00 | 2017-11-28 00:00:00 | 2017-11-29 00:00:00 | 2017-11-30 00:00:00 | 2017-12-01 00:00:00 | 2017-12-02 00:00:00 | 2017-12-03 00:00:00 | 2017-12-04 00:00:00 | 2017-12-05 00:00:00 | 2017-12-06 00:00:00 | 2017-12-07 00:00:00 | 2017-12-08 00:00:00 | 2017-12-09 00:00:00 | 2017-12-10 00:00:00 | 2017-12-11 00:00:00 | 2017-12-12 00:00:00 | 2017-12-13 00:00:00 | 2017-12-14 00:00:00 | 2017-12-15 00:00:00 | 2017-12-16 00:00:00 | 2017-12-17 00:00:00 | 2017-12-18 00:00:00 | 2017-12-19 00:00:00 | 2017-12-20 00:00:00 | 2017-12-21 00:00:00 | 2017-12-22 00:00:00 | 2017-12-23 00:00:00 | 2017-12-24 00:00:00 | 2017-12-25 00:00:00 | 2017-12-26 00:00:00 | 2017-12-27 00:00:00 | 2017-12-28 00:00:00 | 2017-12-29 00:00:00 | 2017-12-30 00:00:00 | 2017-12-31 00:00:00
 |  | Overall Open Work Orders Volume
 |  | Amber Target (400)
 |  | Green Target (250)
 | EMEA Service Desk | Analyst1 |  |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 2 | 2 | 0 | N/A | N/A | N/A | N/A | N/A | 0 | 1 | 0 | 3 | N/A | N/A | N/A | N/A | N/A | 0 | 1 | 4 | 1 | 6 | 0 | 2 | 1 | 3 | N/A | N/A | 1 | 0 | 0 | 0 | 2 | N/A | 1 | 1 | 0 |  |  | N/A | N/A | N/A | N/A | N/A | 1 | 0 | 1 | 1 | 3 | 1 | 3 | 1 | 2 | 3 | 0 | 2 | 1 | 2 | 2 | N/A | N/A | N/A | N/A | 2 | 1 | 4 | 6 | 0 | 4 | 1 | 2 | N/A | N/A | N/A | N/A | N/A | N/A |  |  | 0 | 3 | 0 | 3 | 4 |  |  | 0 | 3 | 3 | 2 | 0 |  |  | 3 | 2 | 3 | 2 | 1 | 2 |  |  | 1 | 4 | 1 | 0 | 0 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 1 | 1 | 2 | 2 | N/A | N/A | N/A | N/A | N/A | 2 | 2 | 2 | 0 | 2 | 4 | 3 | 1 | 3 | 2 | 3 |  |  |  | 3 | 2 | 2 | 2 | 2 | N/A | 3 | 2 | 5 | 6 | 3 | 3 | 3 | 1 | 2 | 2 | 2 | 4 | 2 | N/A | 0 | 1 | 5 | 2 | 1 | 4 | 2 | 4 | 0 | 1 | 3 | 1 | 4 | 2 | 3 | 1 | 7 | 5 | 1 | 4 | 2 | 1 | 1 | 4 | 1 | 1 | 2 | 1 | 0 | 2 | N/A | 3
 |  | Analyst2 |  |  | 2 | 2 | 1 | 1 | 1 | 5 | 5 | 1 | 1 | 2 | 1 | 1 | 3 | 7 | N/A | N/A | N/A | N/A | N/A | 0 | 3 | 2 | 5 | N/A | N/A | N/A | N/A | N/A | 5 | N/A | 3 | 5 | 4 | 1 | 3 | 4 | 3 | 4 | 4 | 3 | 2 | 5 | 4 | 4 | 5 | 6 | 5 | 0 |  |  | N/A | N/A | N/A | N/A | N/A | 2 | 2 | 0 | 3 | 4 | 1 | 1 | 6 | 3 | 3 | 2 | 2 | 1 | 4 | 4 | N/A | N/A | N/A | N/A | 3 | 0 | 2 | 2 | 1 | 2 | 5 | 4 | N/A | N/A | N/A | N/A | N/A | 6 |  |  | 1 | 4 | 4 | 7 | 5 |  |  | 4 | 1 | 2 | 4 | 7 |  |  | 4 | 5 | 6 | 9 | 6 | 1 |  |  | 3 | 2 | 4 | 6 | 3 | 8 | 5 | 5 | 0 | 4 | 1 | 0 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 3 | 5 | 2 | 3 | 0 | 4 | 4 | 8 | N/A | 3 | 9 |  |  |  | 2 | 8 | 4 | 1 | N/A | 1 | 4 | 1 | 5 | 0 | 5 | 4 | 0 | 3 | 2 | 4 | 6 | 2 | 4 | 3 | 2 | 1 | 3 | 2 | N/A | N/A | N/A | N/A | 2 | 6 | 1 | 1 | 2 | 5 | 6 | 1 | 2 | N/A | 2 | 1 | 3 | 6 | 2 | 3 | 3 | 3 | 2 | 4 | 2 | 5 | 0 | 2
2 |  | Analyst3 |  |  | 1 | 3 | 2 | 5 | 0 | 0 | 2 | 1 | 2 | 5 | 0 | N/A | N/A | N/A | 1 | 3 | 4 | 4 | 2 | 2 | 3 | 3 | 2 | 1 | 0 | 3 | 2 | 1 | 2 | 3 | 4 | 2 | N/A | 0 | 4 | N/A | N/A | 3 | 1 | 6 | 6 | 6 | 2 | 3 | 2 | 6 | 1 | 0 |  |  | 3 | 0 | 1 | 1 | 3 | 3 | 5 | 4 | 3 | 2 | 1 | N/A | N/A | N/A | N/A | 3 | 1 | 6 | 0 | 1 | 1 | 2 | 1 | 3 | 2 | 4 | 3 | 0 | 5 | 2 | 6 | 2 | N/A | 1 | 4 | 5 | 7 | 0 |  |  | 3 | 6 | 3 | 2 | 2 |  |  | 3 | 3 | 2 | 1 | 0 |  |  | 7 | 1 | 2 | 3 | 3 | 3 |  |  | 1 | 0 | N /A | N/A | N/A | 2 | N/A | 5 | 1 | 4 | 2 | 0 | 3 | 5 | 4 | 5 | 0 | 5 | 1 | 2 | 1 | 4 | 0 | 4 | 2 | 3 | 2 | 5 | 2 | 1 | 1 | 1 | 5 | 3 | 3 | 1 | N/A |  |  |  | N/A | N/A | N/A | N/A | 1 | 0 | 1 | 2 | 4 | 1 | 4 | 2 | 3 | 2 | 2 | 0 | 4 | 0 | 5 | N/A | 1 | N/A | 3 | 1 | N/A | 6 | 1 | 1 | 3 | 5 | 2 | 8 | 6 | 3 | 3 | 1 | 3 | 2 | 0 | 2 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 2 | 3 | N/A | 1
 |  | Analyst4 |  |  | 2 | 2 | 4 | 1 | 5 | 2 | N/A | 0 | 5 | 5 | 0 | 4 | 1 | 3 | 3 | 4 | 5 | 5 | 4 | 4 | 2 | 4 | 1 | 2 | N/A | N/A | 2 | 3 | 3 | 2 | 2 | 1 | 1 | 2 | 2 | 0 | 3 | 4 | 3 | 1 | 4 | 3 | 3 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 1 | 2 | 2 | 3 | 3 | 4 | 6 | 5 | 3 | 3 | 3 | 0 | 1 | 5 | 0 | 2 | 2 | 2 | 6 | 3 | 3 | 4 | 1 | 9 | 3 | 3 | 0 | n/a | n/a | n/a | 1 | N/A | 5 | 6 | 3 | 0 | 2 |  |  | 4 | 7 | 2 | 1 | 1 |  |  | 1 | 2 | 4 | 1 | 0 |  |  | 3 | 4 | 3 | 4 | 5 | 5 |  |  | 6 | 4 | 3 | 3 | 5 | 0 | 4 | 0 | 2 | 2 | 7 | 5 | 2 | 4 | 2 | 5 | 6 | N/A | N/A | 0 | 1 | 4 | 2 | 8 | 1 | 7 | N/A | N/A | N/A | 2 | 6 | 7 | 3 | 3 | 0 | 2 | 4 |  |  |  | 0 | 1 | 0 | 2 | 1 | N/A | 3 | 2 | 5 | 1 | 3 | 6 | 4 | 1 | 4 | 1 | 8 | N/A | 3 | 1 | 1 | 3 | N/A | 1 | 0 | 0 | 2 | 1 | N/A | N/A | N/A | N/A | N/A | 0 | 1 | 2 | 3 | 2 | 1 | 5 | 0 | 2 | 1 | 1 | 2 | 3 | 3 | 7 | 1 | 3 | N/A | 4
 |  | Analyst5 |  |  | 5 | 4 | 4 | 9 | 6 | 1 | 3 | 0 | 7 | 5 | 3 | 9 | 5 | 2 | 8 | 5 | 4 | 6 | 3 | 3 | 10 | 3 | 4 | 3 | 9 | 4 | 7 | 5 | 1 | 2 | 2 | 7 | 7 | 5 | 6 | 5 | 1 | 3 | 5 | 4 | 6 | 3 | n/a | N/A | N/A | N/A | N/A | N/A |  |  | 4 | 5 | 9 | 4 | 1 | 1 | 4 | 5 | 4 | 4 | 0 | 1 | 1 | 2 | 1 | 1 | 6 | 7 | 3 | 5 | 4 | 3 | 4 | 7 | 6 | 4 | 3 | 1 | 3 | 8 | 8 | 2 | N/A | 12 | 5 | 4 | 3 | 4 |  |  | 3 | 5 | 4 | 3 | 6 |  |  | 2 | 4 | 2 | 6 | N/A |  |  | N/A | N/A | N/A | 0 | N/A | 3 |  |  | 3 | 1 | 6 | 3 | 7 | 2 | 9 | 4 | 8 | 3 | 2 | 2 | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC |  |  |  | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | 0
 |  | Analyst6 |  |  | N/A | 1 | 0 | 2 | 0 | 2 | N/A | 1 | 1 | 0 | 35 | 3 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 0 | 1 | 1 | 3 | N/A | N/A | N/A | N/A | N/A | 1 | 1 | 1 | 2 | 0 | 0 | N/A | 0 | 1 | 0 | 0 | 1 | 0 | 1 | 1 | 2 | 0 | 0 | N/A | 1 |  |  | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 2 | 2 | 3 | 0 | 2 | N/A | N/A | N/A | N/A | 1 | 1 | n/a | 0 | 2 | 0 | 3 | 1 | N/A | N/A | N/A | N/A | N/A | 0 |  |  | 2 | 0 | 1 | 2 | 0 |  |  | 2 | 0 | N/A | 1 | 0 |  |  | 1 | 0 | 1 | 0 | 0 | 2 |  |  | 3 | 2 | 0 | 3 | 1 | 2 | 1 | 1 | 0 | 1 | 2 | 1 | N/A | N/A | N/A | N/A | N/A | N/A | 0 | 0 | 0
 |  | Analyst7 |  |  | N/A | 0 | N/A | N/A | 3 | 4 | 3 | 6 | 2 | 2 | 0 | 4 | 1 | 3 | 8 | N/A | N/A | 2 | 3 | 3 | 1 | 1 | 3 | 3 | 4 | 2 | 2 | 1 | 1 | 1 | 7 | 3 | 0 | 5 | 5 | 1 | 2 | 5 | 2 | 2 | 1 | 3 | 3 | 1 | 5 | 2 | 3 | 2 |  |  | 4 | 4 | 4 | 3 | 2 | 2 | 1 | 1 | 5 | N/A | 0 | 3 | 4 | 4 | 4 | 2 | 3 | 6 | 3 | 3 | 3 | 4 | 1 | 7 | 2 | 1 | 2 | 6 | 1 | 4 | 0 | 3 | N/A | 5 | 4 | 6 | 5 | 2 |  |  | 4 | 6 | 7 | 1 | 2 |  |  | 6 | 2 | 0 | 2 | 1 |  |  | 5 | 3 | 3 | 7 | 2 | 4 |  |  | 5 | 8 | 3 | 5 | 3 | 5 | 5 | 4 | 5 | 2 | 3 | 4 | 5 | 4 | 2 | 8 | 4 | 3 | 2 | 3 | 2 | 1 | 5 | 3 | 5 | 3 | N/A | N/A | 1 | 2 | 4 | N/A | N/A | N/A | 5 | 7 | 4 |  |  |  | 4 | 0 | 6 | 7 | 6 | 5 | 1 | 1 | 1 | 4 | 3 | 6 | 1 | 4 | 5 | 3 | 2 | 0 | 0 | 2 | 4 | 1 | 1 | 4 | 7 | 5 | 4 | 3 | 5 | 1 | 2 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 2 | 2 | 2 | 0 | 2 | 1 | 4 | 3 | 4 | 0
 |  | Analyst8 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0 | 1 | 3 | 0 | N/A | 0 | 0 | N/A | 1 | 0 | 0 | 1 | 0 | 0 | 1 | 1 | 1 | 6 | 2 | 1 | 2 | 0 | 1 | 5 | 0 | N/A | 1 | 0 | N/A | 0 | 8 | 0 | 0 | 3
 |  | Analyst9 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 1 | 2 | 1 | 0 | 5 | 2 | 1 | 2 | 2 | 4 | 0 | 2 | 3 | 1 | 0 | 2 | 1 | 1 | 0 |  |  |  | 0 | 0 | 2 | 0 | 1 | 1 | 0 | 3 | 2 | 0 | 0 | 2 | 2 | 1 | 1 | 2 | 3 | 1 | 2 | 1 | 3 | 2 | 1 | 1 | 3 | 3 | 1 | 5 | 2 | 4 | 2 | 2 | 8 | 6 | 4 | 3 | 3 | 0 | 1 | 3 | 5 | 3 | 0 | 2 | 4 | 1 | 0 | 0 | 2 | 1 | 3 | 5
 |  | Analyst10 |  |  | 2 | 1 | 0 | 1 | 0 | 0 | 2 | 2 | 1 | 0 | 2 | 3 | 0 | 3 | N/A | N/A | N/A | N/A | N/A | 0 | 1 | 1 | 0 | N/A | N/A | N/A | N/A | N/A | 1 | 1 | 1 | 2 | 5 | 2 | 3 | 4 | 1 | N/A | 0 | 2 | 4 | 3 | N/A | 0 | 2 | 1 | 8 | 1 |  |  | 1 | 1 | 2 | 0 | 4 | 4 | 4 | 2 | 0 | 0 | 6 | 1 | 3 | 3 | 5 | 0 | 5 | N/A | 1 | 7 | 1 | N/A | N/A | N/A | 1 | 4 | 2 | 5 | 1 | 2 | 4 | 3 | N/A | N/A | N/A | N/A | N/A | 3 |  |  | 3 | 3 | 2 | 5 | 2 |  |  | 10 | 0 | 1 | 2 | 7 |  |  | 1 | 2 | 3 | 4 | 1 | 1 |  |  | 2 | N/A | 0 | 1 | 7 | 4 | 3 | 6 | 1 | 8 | 2 | 1 | N/A | N/A | N/A | N/A | N/A | 4 | 2 | N/A | 1 | N/A | N/A | N/A | N/A | N/A | 1 | 2 | 4 | 1 | N/A | 2 | 1 | 4 | N/A | N/A | N/A |  |  |  | N/A | N/A | 2 | 8 | 2 | 8 | 8 | 4 | 6 | 5 | 3 | 3 | 1 | 3 | 4 | 9 | 5 | 6 | 2 | 5 | 2 | 1 | 3 | 5 | 3 | 3 | 0 | 4 | 0 | N/A | N/A | N/A | 3 | 1 | 2 | 5 | 2 | 3 | 1 | 0 | 3 | N/A | 0 | N/A | 1 | 2 | 0 | 0 | 2 | 0
2 |  | Analyst11 |  |  | 2 | 1 | 2 | 1 | 1 | 2 | 0 | 0 | 0 | 0 | 1 | 0 | 1 | 0 | 1 | 4 | 8 | N/A | N/A | 0 | 0 | 0 | 1 | 1 | 1 | N/A | N/A | 1 | 1 | 0 | 0 | 0 | 2 | 0 | 0 | 4 | N/A | 1 | 2 | 0 | 2 | 1 | N/A | 1 | 0 | 1 | 0 | 0 |  |  | 8 | 1 | 2 | 0 | 1 | 1 | 1 | 1 | 4 | 1 | 2 | 2 | 4 | 1 | 0 | 0 | 2 | 0 | 2 | 0 | 0 | 4 | 3 | 0 | 0 | 3 | 2 | 0 | 0 | 0 | 0 | 0 | N/A | 3 | 2 | 5 | 2 | 0 |  |  | 2 | 1 | 8 | 1 | 4 |  |  | 2 | 0 | 2 | N/A | 2 |  |  | N/A | 3 | 0 | 0 | 2 | 3 |  |  | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 2 | 1 | 2 | 3 | 1 | 1 | 2 | 1 | 0 | 2 | N/A | 6 | 4 | N/A | N/A | N/A | N/A | N/A | 0 | 0 | 0 | 3 | 0 | 0 | N/A | N/A | N/A |  |  |  | 2 | N/A | N/A | 4 | 4 | N/A | 1 | 1 | 2 | 2 | 2 | N/A | N/A
 |  | Analyst12 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 1 | 2 | 1 | 1 | 1 | 4 | 2 | 7 | 3 | 2 | 2 | 4 | 4 | 3 | 0 | 2 | 2 | 3 | 2 |  |  |  | 6 | 2 | 5 | 0 | 3 | 3 | 1 | 3 | 1 | 1 | 3 | 8 | 2 | 3 | 2 | 0 | 1 | 1 | 5 | 0 | 2 | 2 | 2 | 5 | 1 | 6 | 2 | 1 | 3 | 1 | 1 | 1 | 2 | 1 | 6 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 0 | 2 | 4 | 3 | 1 | 3 | 1 | 2 | 2
 |  | Analyst13 |  |  | 2 | 2 | N/A | 2 | 5 | 2 | 2 | 5 | 5 | 4 | 5 | 3 | 7 | 3 | 2 | N/A | N/A | 7 | 2 | 2 | N/A | 9 | 7 | 5 | 8 | 3 | 9 | 3 | 4 | 1 | 8 | N/A | 2 | N/A | N/A | N/A | 12 | 2 | 3 | 6 | 1 | 3 | 8 | 6 | 5 | 1 | 8 | 4 |  |  | 1 | 9 | 5 | 1 | 5 | 5 | 4 | 1 | 9 | 4 | 1 | 2 | N/A | N/A | 2 | 0 | 2 | 4 | 5 | 4 | 3 | 2 | 6 | 4 | 0 | 0 | 0 | n/a | 2 | 12 | 3 | 5 | N/A | 4 | 6 | 5 | 8 | 6 |  |  | 13 | 5 | 2 | 8 | 4 |  |  | 1 | 12 | 3 | 5 | 4 |  |  | 4 | 4 | 5 | 4 | 3 | 3 |  |  | 5 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 9 | 7 | 9 | 10 | 4 | 6 | 6 | 0 | N/A | 2 | 3 | 5 | N/A | 1 | 4 | 1 | 1 | 3 | 4 | 5 | 5 | 4 | 6 | 5 | 11 |  |  |  | 6 | 3 | 4 | 3 | 6 | 5 | 2 | 2 | 2 | 4 | 8 | N/A | N/A | 4 | 2 | 5 | 2 | 7 | 3 | 3 | 5 | 4 | 4 | 0 | 1 | 4 | 3 | 2 | 1 | 3 | 6 | 2 | 3 | 11 | 4 | 4 | 6 | 3 | 5 | 9 | N/A | 3 | 5 | 2 | 3 | 2 | 3 | 3 | 4 | N/A | 4 | 7
 |  | Analyst14 |  |  | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 1 | 0 | 1 | 1 | 0 | 0 | 2 | 0 | 0 | 1 | 0 | 2 | 0 | 0 | 5 | 0 | 1 | 2 | 1 | 0 | 0 | 0 | 0 | 1 | 2 | 0 | 0 | 1 | 1 | 2 | 0 | 2 | 1 | 0 | N/A | N/A | N/A |  |  | 0 | 0 | 0 | 1 | 1 | 1 | 4 | 1 | 0 | 1 | 0 | 2 | 3 | 1 | 0 | 0 | 0 | 1 | 3 | 0 | 0 | 2 | 2 | 2 | 0 | 3 | 3 | 0 | 2 | 2 | 0 | 1 | N/A | N/A | N/A | N/A | N/A | N/A |  |  | N/A | N/A | N/A | N/A | N/A |  |  | N/A | N/A | N/A | N/A | 1 |  |  | 0 | 0 | 2 | n/a | N/A | 1 |  |  | 1 | 1 | 2 | 1 | 2 | 0 | 1 | 4 | 1 | 1 | 2 | 1 | 1 | 1 | 3 | 1 | 0 | N0 | 2 | 0 | 3 | 1 | 2 | 1 | 1 | 3 | 0 | 2 | 1 | 3 | 1 | 2 | 2 | 3 | 4 | 1 | 1 |  |  |  | 1 | 3 | 3 | 1 | 2 | 2 | 0 | 0 | 1 | N/A | N/A | 0 | 1 | 1 | 0 | 2 | 2 | 2 | 3 | 1 | 0 | 3 | 3 | N/A | N/A | 1 | 1 | 1 | 3 | 2 | N/A | 3 | 0 | N/A | 1 | 0 | 2 | 0 | 2 | 3 | 4 | 4 | 3 | 0 | 2 | 0 | 1 | 0 | 1 | 1 | 2 | 0
 |  | Analyst15 |  |  | N/A | 0 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 0 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | n/a | n/a | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |  |  | N/A | N/A | N/A | n/a | N/A | N/A |  |  | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |  |  |  | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 0 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 0 | N/A | N/A | 1 | N/A | N/A | N/A | N/A
 |  | Analyst16 |  |  | 1 | 4 | 6 | 2 | 1 | 2 | 3 | N/A | 5 | 7 | 1 | 2 | 3 | 0 | 6 | 4 | 2 | 2 | 7 | 7 | 3 | 2 | 2 | 6 | 2 | 1 | 7 | 7 | 2 | 0 | 4 | 4 | 4 | 4 | 1 | 2 | 2 | 4 | 11 | 3 | 2 | 2 | 4 | 3 | 3 | 8 | 1 | 6 |  |  | 4 | 9 | 2 | 0 | 7 | 7 | 6 | 4 | 5 | 4 | 3 | 6 | 2 | 5 | 2 | 4 | 5 | 5 | 3 | 3 | 4 | 8 | 3 | 7 | 3 | 1 | 5 | 4 | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC |  |  | SEC | SEC | SEC | SEC | SEC | SEC |  |  | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC |  |  |  | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | 6 | 5 | 4 | 7 | 4 | 4 | 4 | 10 | T | 2 | 5 | 3 | 7 | 8 | 5 | 3 | 7 | 5 | 5 | 5 | N/A | N/A | N/A | N/A
 |  | Analyst17 |  |  | 0 | 1 | 1 | 0 | 0 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 5 | 1 | 0 | 0 | 0 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | N/A | N/A | N/A | N/A | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |  |  | 1 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | N/A | N/A | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |  |  | 1 | 0 | 0 | 0 | 0 |  |  | 0 | 0 | 1 | 0 | 0 |  |  | 0 | 0 | 0 | 0 | 0 | 0 |  |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | N/A | N/A | N/A | 0 | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC |  |  |  | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC
 |  | Analyst18 |  |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 1 | 2 | 3 | 0 | 1 | 1 | 2 | 2 | 2 | 2 | 3 | 2 | 2 | 1 | 0 | 7 | 3 | 3 | 2 | 3 | N/A | 0 | 2 | 4 | 2 | 1 |  |  | 1 | 1 | 4 | 2 | 1 |  |  | 1 | 1 | 2 | 0 | 2 |  |  | 6 | 1 | 2 | 0 | 3 | 2 |  |  | 0 | 1 | 3 | 1 | 1 | 3 | 2 | 3 | 5 | 0 | 4 | 3 | 4 | 5 | 0 | 6 | 5 | 4 | 0 | 3 | 1 | 0 | 1 | 2 | 1 | 4 | 2 | 2 | 4 | 2 | 1 | 1 | 1 | 1 | 2 | 3 | 2 |  |  |  | 4 | 2 | 2 | 2 | 2 | 1 | 3 | 3 | 0 | 1 | 1 | 3 | 1 | 2 | 3 | 0 | 2 | 3 | 2 | 0 | 2 | 3 | 2 | 0 | N/A | N/A | 0 | 1 | 1 | 2 | 1 | 3 | 3 | 3 | 1 | 3 | 3 | 2 | 2 | 1 | 0 | 3 | 0
 |  | Analyst19 |  |  | 0 | 5 | 3 | 9 | 2 | 2 | 4 | 6 | 4 | 5 | 1 | 1 | 6 | 3 | 1 | 2 | 4 | 10 | 3 | 3 | 3 | 5 | 4 | 7 | 9 | 4 | 7 | 8 | 4 | 21 | 7 | 8 | 5 | 4 | 5 | 14 | 5 | 7 | N/A | N/A | N/A | N/A | N/A | 6 | 2 | 10 | 11 | 31 |  |  | 10 | 10 | 2 | 6 | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | Sec | SEC | SEC | SEC |  |  | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | SEC | 6 | 7 | 10 | 8 | 8 | 6 | 3 | 2 | 5 | 6 | 4 | 8 | 9 | 9 | 9 | 5 | 7 | 2 | 0 | 8 | 6 | 2 | 6 | 2 | 5 |  |  |  | 5 | 9 | 3 | 6 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 2 | 4 | 4 | N/A | 5 | 4 | 4 | 2 | 6 | 4 | 6 | 4 | 3 | 6 | 2 | 4 | 2 | 2 | 3 | 1 | 1 | 4 | 0 |  | 3 | 2 | 5 | 5 | 5 | 9 | 6 | 6 | 2 | 5 | 2 | 1 | 4 | 6 | 4 | N/A | 3
 |  |  |  | Total Resolved by Service Desk: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 41 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 40 | 37 | 36
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 29