Spreadsheet: 124476d1318435025-formula-auto-update-problem-report-log
Sheet: Problem Report Log

 | # | Date | Time | Duration | Person | Department | Issue | Fixed
 | 1 | 2011-06-16 00:00:00 | 08:00:00 | 1 min | Nicole | Sales | Couldn’t Print | was able to print just fine
 | 2 | 2011-06-16 00:00:00 | 08:20:00 | 5 min | Amber | Sales | Couldn’t Print / No Printers Available | [NAME] restarted server due to updates
 | 3 | 2011-06-17 00:00:00 | 10:00:00 | 2 min |  | Shop | Fourmens desk closed rumba | Had to reopen rumba session
 | 4 | 2011-06-20 00:00:00 | 11:30:00 | 5 min | [NAME] | Shop | Fourmens desk not connected | Reconnected female plug on switch
 | 5 | 2011-06-29 00:00:00 | 16:45:00 | 5 min | Scot | Materials | Excel worksheet would not update | Updated and fixed formulas
 | 6 | 2011-06-30 00:00:00 | 11:00:00 | 1 min | Amber | Sales | Couldn’t print / would freeze | Printed when I tried it
 | 7 | 2011-07-01 00:00:00 | 10:00:00 | 15 min | [NAME] | Sales | Print takes long time to open | Changed Resolution to ProRes 1200
 | 8 | 2011-07-14 00:00:00 | 09:15:00 | 3 min | [NAME] | Sales |  | [NAME]
 | 9 | 2011-07-14 00:00:00 | 16:20:00 | 3 min | Cassie | Sales | Printing one Page at a time | [NAME]
 | 10 | 2011-07-20 00:00:00 | 10:30:00 | 5 min | [NAME] | Sales | Emails not being delivered | Not our problem / other end issue
 | 11 | 2011-07-21 00:00:00 | 12:00:00 | 5 min | [NAME] | Sales | [NAME] going straight to trash | [NAME]
 | 12 | 2011-07-27 00:00:00 | 12:30:00 | 5 min | [NAME] | Sales | Printer Not Working/Printing | [NAME]
 | 13 | 2011-07-29 00:00:00 | 10:30:00 | 2 min | [NAME] | Sales | Emails going to [NAME] | Other end issue our emails go to [NAME]
 | 14 | 2011-08-05 00:00:00 | 02:45:00 | 10 min |  | Shop | Computer not working | Wasn’t turned on
 | 15 | 2011-08-08 00:00:00 | 10:30:00 | 2 min | [NAME] | Sales | Rumba wouldn’t open | [NAME] had to reload shortcut
 | 16 | 2011-08-08 00:00:00 | 10:35:00 | 2 min | [NAME] | Sales | FedEx wouldn't open | [NAME] had to reload shortcut
 | 17 | 2011-08-08 00:00:00 | 11:00:00 | 5 min | [NAME] | Sales | Undeliverable Emails | [NAME] will fix
 | 18 | 2011-08-08 00:00:00 | 11:10:00 | 2 min | Joy | Accounting | Low Virtual Memory warning | Increased the Virtual Memory
 | 19 | 2011-08-08 00:00:00 | 11:20:00 | 2 min | [NAME] | Materials | Rumba shortcut wouldn’t open | Logged off Logged on [NAME] solved
 | 20 | 2011-08-08 00:00:00 | 14:20:00 | 2 min | Amber | Sales | Printer Error Not able to print | Wrong Default printer set / Reset Defaults
 | 21 | 2011-08-08 00:00:00 | 16:00:00 | 2 min | Lauren | Sales | FedEx wouldn't open | Logged off Logged on [NAME] solved
 | 22 | 2011-08-09 00:00:00 | 11:45:00 | 5 min | [NAME] | Sales | Printer out of Ink | Not out of ink/Printer locked/ I unlocked it
 | 23 | 2011-08-09 00:00:00 | 14:00:00 | 5 min | Amber | Sales | Excel worksheet was cut off | Fixed printer area got sheet to print properly
 | 24 | 2011-08-10 00:00:00 | 12:30:00 | 10 min | [NAME] | Shop | [NAME] not on | Bad monitor replaced with old one
 | 25 | 2011-08-11 00:00:00 | 11:00:00 | 5 min | [NAME] | Shop | [NAME] not working | Had to connect rumba printer emulation
 | 26 | 2011-08-15 00:00:00 | 08:10:00 | 5 min | Nicole | Sales | Asked what Print cartridge to use | Replaced Print Cartridge
 | 27 | 2011-08-15 00:00:00 | 08:15:00 | 5 min | Nicole | Sales | Needed Help with Print Cartridge | Helped install print cartridge
 | 28 | 2011-08-15 00:00:00 | 11:30:00 | 2 min | Cassie | Sales | Printer Freezing | Wrong Printer Selected
 | 29 | 2011-08-19 00:00:00 | 11:00:00 | 5 min | [NAME] | Shop | Printer Not Working/Printing | [NAME] print emulation/Disconnected
 | 30 | 2011-08-22 00:00:00 | 09:00:00 | 5 min | [NAME] | Shop | Rumba wouldn’t open | Logged off Logged on [NAME] solved
 | 31 | 2011-08-24 00:00:00 | 08:05:00 | 5 min | Joy | Accounting | Excel wont open multiple files | Tools-Options-View- Check Window in Task
 | 32 | 2011-08-24 00:00:00 | 08:10:00 | 2 min | Lauren | Sales | Rumba Enter key was not working | [NAME]
 | 33 | 2011-08-24 00:00:00 | 08:45:00 | 2 min | Lauren | Sales | Printer was printing portrait | Changed printer to landscape
 | 34 | 2011-08-24 00:00:00 | 09:30:00 | 10 min | Annette | Sales | Printer Not Working/Printing | Repaired Printer Driver/Reinstalled Printer
 | 35 | 2011-08-24 00:00:00 | 09:40:00 | 20 min | Annette | Sales | Certs not printing properly | [NAME] and Certs came out
 | 36 | 2011-08-25 00:00:00 | 09:00:00 | 2 min | Lauren | Sales | [NAME] | Had [NAME] default rumba profile
 | 37 | 2011-08-25 00:00:00 | 16:40:00 | 2 min | [NAME] | Sales | Public Folder wont open | Logged off Logged on [NAME] solved
 | 39 | 2011-08-26 00:00:00 | 13:30:00 | 1 min | [NAME] | Sales | Computer Locked would not [NAME] | Shutdown and Turn back on / Unlocked It
 | 38 | 2011-08-29 00:00:00 | 12:00:00 | 1 min | [NAME] | Sales | Stuck in Rumba Screen | Disconnected Rumba Reconnected
 | 40 | 2011-08-30 00:00:00 | 08:45:00 | 1 min | Amber | Sales | Computer Frozen | Power Off Power On / Unfrozen
 | 41 | 2011-08-30 00:00:00 | 12:10:00 | 3 min | [NAME] | Sales | Cant print a email / being cut off | Copied to word saved pic to word  /printed
 | 42 | 2011-08-31 00:00:00 | 10:20:00 | 2 min | [NAME] | Sales | Cant save file in public folder | Permission Issue / Karl will Fix
 | 43 | 2011-09-02 00:00:00 | 09:15:00 | 3 min | Amber | Sales | File Copies not Printing | Rumba Emulation Disconnected
 | 44 | 2011-09-02 00:00:00 | 10:44:00 | 2 min | Lauren | Sales | Rumba Function Keys not working | Closed Rumba Reopened works now
 | 45 | 2011-09-02 00:00:00 | 14:00:00 | 3 min | [NAME] | Sales | FedEx wouldn't open | Logged off Logged on [NAME] solved
 | 46 | 2011-09-02 00:00:00 | 14:30:00 | 2 min | [NAME] | Sales | Printer wouldn’t print | Reset printer
 | 47 | 2011-09-07 00:00:00 | 09:00:00 | 2 min | [NAME] | Sales | Asked to have default printer changed | Changed Default Printer
 | 48 | 2011-09-08 00:00:00 | 08:50:00 | 2 min | [NAME] | Sales | Needed Help with Print Cartridge | Helped install print cartridge
 | 49 | 2011-09-13 00:00:00 | 08:15:00 | 30 min | [NAME] | Shop | Computer would not turn on | Swapped power cords/ cleaned out/ reset
 | 50 | 2011-09-13 00:00:00 | 10:00:00 | 45 min | [NAME] | Shop | PC would not turn back on / Stay on | Swapped Power Supply (working as of today)
 | 51 | 2011-09-14 00:00:00 | 10:30:00 | 3 min | [NAME] | Executive | Reports will not print | Rumba Emulation Disconnected
 | 52 | 2011-09-15 00:00:00 | 09:15:00 | 5 min | [NAME] | Sales | Internet Explore locked from printing | Ended Task then reprinted (print to copier)
 | 53 | 2011-09-15 00:00:00 | 10:25:00 | 2 min | [NAME] | Sales | Help Printing something | Printed attachment for her
 | 54 | 2011-09-15 00:00:00 | 14:25:00 | 2 min | [NAME] | Shop | Rumba wouldn’t open | Logged off Logged on [NAME] solved
 | 55 | 2011-09-16 00:00:00 | 08:00:00 | 1 min | Carol | Materials | Couldn’t log on / Screen was Froze | Power Off Power On / Unfrozen
 | 56 | 2011-09-16 00:00:00 | 15:15:00 | 2 min | Lauren | Sales | FedEx wouldn't close/program frozen | Ended task through task manager
 | 57 | 2011-09-21 00:00:00 | 08:50:00 | 5 min | [NAME] | Sales | Internet Explorer locked from printing | Ended Task then reprinted (print to copier)
 | 58 | 2011-09-22 00:00:00 | 08:00:00 | 3 min | [NAME] | Sales | Printer Not Working/Printing | Cleared Paper Jam / To much paper loaded
 | 59 | 2011-09-23 00:00:00 | 12:30:00 | 2 min | Amber | Sales | Phone would not hang up/clear call | Unplugged phone and reset it
 | 60 | 2011-09-23 00:00:00 | 12:30:00 | 2 min | [NAME] | Sales | Phone would not hang up/clear call | Unplugged phone and reset it
 | 61 | 2011-09-23 00:00:00 | 16:50:00 | 10 min | Annette | Sales | File Copies not Printing | [NAME]
 | 62 | 2011-09-26 00:00:00 | 11:00:00 | 5 min | [NAME] | Materials | Reports will not print | Report hung up, canceled, then printed
 | 63 | 2011-09-26 00:00:00 | 11:30:00 | 5 min | [NAME] | Executive | Emails being received 30min late | Added exception to [NAME] for outlook.exe
 | 64 | 2011-09-27 00:00:00 | 11:15:00 | 15 min | Annette | Sales | Print service wouldn’t start / or print | [NAME] will fix
 | 65 | 2011-09-27 00:00:00 | 11:30:00 | 35 min | Annette | Sales | Print service wouldn’t start / or print | [NAME] temp files ???? Not sure?
 | 66 | 2011-09-27 00:00:00 | 16:00:00 | 2 min | [NAME] | Outside Sales | Couldn’t find signature edit in outlook | Showed him where it was
 | 67 | 2011-10-03 00:00:00 | 09:00:00 | 5 min | Stacy E | Accounting | Emails being received 30min late | Added exception to [NAME] for outlook.exe
 | 68 | 2011-10-04 00:00:00 | 08:00:00 | 20 min | [NAME] | Building 5 | Cant save file in public folder | Not enough Disk Space / Karl Fixed Issue
 | 69 | 2011-10-04 00:00:00 | 13:00:00 | 2 min | Amber | Sales | Phone would not hang up/clear call | When I hung up the phone it Hung up
 | 70 | 2011-10-04 00:00:00 | 16:40:00 | 2 min | Amber | Sales | All of Sales couldn’t print | Restarted print service
 | 71 | 2011-10-05 00:00:00 | 12:15:00 | 2 min | Nina | Accounting | Email Undeliverable to Mexico | [NAME] will fix
 | 72 | 2011-10-06 00:00:00 | 10:00:00 | 10 min | Scot | Materials | Needed help with Excel Formatting | Helped organize and change formatting
 | 73 | 2011-10-06 00:00:00 | 12:35:00 | 2 min | Amber | Sales | Phone reset itself | Reset the phone
 | 74 | 2011-10-07 00:00:00 | 09:10:00 | 3 min | Nicole | Sales | Printer Error Not able to print | Switched to the proper printer
 | 75 | 2011-10-07 00:00:00 | 14:25:00 | 5 min | Annette | Sales | Print two pictures that were cut off | I printed the pics full screen for her
 | 76 | 2011-10-10 00:00:00 | 12:00:00 | 5 min | Joy | Accounting | Asset Program not working | Missing a feature trying to install but cant
 | 77 | 2011-10-10 00:00:00 | 12:15:00 | 15 min | [NAME] | Sales | Print two documents that were cut off | Had to reformat
 | 78 | 2011-10-11 00:00:00 | 09:05:00 | 5 min | Joy | Accounting | Asset program help | Needed help downloading and unzipping file
 | 79 | 2011-10-11 00:00:00 | 10:20:00 | 5 min | [NAME] | Sales | Help with excel | Helped create a spreadsheet in excel
 | 80 | 2011-10-11 00:00:00 | 12:18:00 | 3 min | [NAME] | Sales | Libovitch showing werid symbols | closed program and reopened
 | 81 | 2011-10-11 00:00:00 | 15:10:00 | 5 min | [NAME] | Sales | Help with excel | Helped create a spreadsheet in excel
 | 82 | 2011-10-12 00:00:00 | 08:55:00 | 1 min | Lauren | Sales | Making calls phone static | Had her try her headset. Will advise later
 | 83 | 2011-10-12 00:00:00 | 10:40:00 | 2 min | Amber | Sales | Computer Locked | Unlocked for her
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