Spreadsheet: tracy_geaccone__40531__ETS - NNG IC 10-19
Sheet: IT Infrastructure

 | Total cost per Business Unit
 | Service Category | Service | Service Options | NN Gas
 | Customer Support | Resolution Center |  | 0
 |  | Desktop support | General | 0
 |  |  | Traders | 0
 |  |  | Executive | 0
 |  |  | Remote | 0
 |  | Desktop Hardware Support |  | 0
 |  | Printer Management Support |  | 0
 | Subtotal 2002
 | Production Operations Services | Production Operations Management |  | 3731.151136363635
 |  | Enterprise Command Center |  | 16979.69318181818
 |  | Change & Configuration Management |  | 11097.80795454545
 |  | [NAME] (Future Service) |  | 0
 |  | Security Administration |  | 0
 |  | Data Center Operations |  | 59469.78520826277
 |  | IT Security Policy, Monitoring, and Investigation |  | 55373.51012168347
 |  | Software - Desktop Maintenance & Support |  | 401664.0151471494
 |  | Software - Server Maintenance & Support |  | 26926.51515227035
 |  | Application Storage Support |  | 0
 |  | User & Data Volume Support |  | 0
 |  | Remote Infrastructure Operation & Support |  | 0
 |  | Remote Trading Management |  | 0
 |  | UNIX Application Infrastructure |  | 0
 |  | General UNIX Infrastructure |  | 10804.29505952056
 |  | NT Application Infrastructure |  | 0
 |  | General NT Infrastructure |  | 68555.97884436868
 |  | Remedy |  | 7095.585850738636
 |  | Email Administration |  | 21299.21067724641
 |  | Market Data Admin. Support |  | 3113.434360984848
 |  | Disk Space Allocations (E-mail) |  | 7564.519149999999
 |  | Messaging Operations (Exchange) |  | 100676.2681341674
 |  | Web Operations |  | 13900.20630528409
 |  | Terminal Server Operations |  | 0
 |  | Distributed Applications Management |  | 17592.31653255682
 |  | EDI |  | 106391.2727272727
 | Subtotal 2002
 | Data Communications Support | LAN Support |  | 98658.78035727303
 |  | [NAME] |  | 53793.66543749999
 |  | DMZ Security |  | 72529.40094567179
 |  | 24x7 Support |  | 72334.20262499998
 | Voice Communications Support | Telephony support |  | 127446.8490162708
 |  | Communication Trading Support |  | 0
 | Subtotal 2002
 | Special Services Support | Business Administration Project Management |  | 13009.39261363636
 |  | Technical Architecture Oversight |  | 19299.05965909091
 | Subtotal 2002
 | Subtotal
 | 2002 Infrastructure Plan Depreciation |  |  | 603778.7878787878
 | INDIRECTS | Overall (pre pass-thru) |  | 85614.42855774032
 | Other Compensation Expense |  |  | 80573.10606060606
 | Subtotal Before Passthroughs
 | Infrastructure Passthroughs | Market Data Feeds |  | 57666.06677878788
 |  | Long Distance |  | 68683.62141292442
 |  | 800 (Inbound) |  | 41117.77335706462
 |  | Calling Card |  | 12713.75925454546
 |  | Audio Conferencing |  | 7635.072581818183
 |  | Video Conferencing |  | 18035.89083472156
 |  | Internet Access |  | 90926.41941877315
 |  | EOL - Internet Access |  | 0
 |  | ETS - Omaha Internet Access |  | 34085.14545454545
 |  | MAN |  | 0
 |  | Remote Access (dial/VPN) |  | 84605.50834038811
 |  | [NAME] |  | 413755.7516749998
 |  | Voice Circuit |  | 46295.21458622772
 |  | [NAME] |  | 0
 |  | Communications - Churns |  | 0
 | Subtotal of Passthroughs
 | Grand Total