Spreadsheet: 21897d1210085616-2-column-vlookup-question-copy-of-goalupload
Sheet: Goal Lookup

First Name | Last Name
Caroline | Martinez | Merchant | 11 | PayPal | 13 | B009 | 15 | Calculated Fraud | 6
Daragh | Nolan | Merchant | 11 | PayPal | 13 | B009 | 15 | Calculated Fraud | 6
Michelle | Roche | Merchant | 11 | PayPal | 13 | B009 | 15 | Calculated Fraud | 6
[NAME] | Whyte | Merchant | 11 | PayPal | 13 | B009 | 15 | Calculated Fraud | 6
Marta | [NAME] | Merchant | 11 | PayPal | 13 | B009 | 15 | Calculated Fraud | 6
Olufisola | Adeduntan | HR Selling | 9 | HR Buying | 15 | PSU | 18 | BNP | 21 | TBB Appeals | 6 | Irish Kana | 9 | Calculated Fraud | 6
Yvonne | Baggott | HR Selling | 9 | HR Buying | 15 | PSU | 18 | BNP | 21 | TBB Appeals | 6 | Irish Kana | 9 | Calculated Fraud | 6
Zuzana | Barlova | HR Selling | 9 | HR Buying | 15 | PSU | 18 | BNP | 21 | TBB Appeals | 6 | Irish Kana | 9 | Calculated Fraud | 6
[NAME] | [NAME] | HR Selling | 9 | HR Buying | 15 | PSU | 18 | BNP | 21 | TBB Appeals | 6 | Irish Kana | 9 | Calculated Fraud | 6
[NAME] | Dutta | HR Selling | 9 | HR Buying | 15 | PSU | 18 | BNP | 21 | TBB Appeals | 6 | Irish Kana | 9 | Calculated Fraud | 6
Derek | Folan | HR Selling | 9 | HR Buying | 15 | PSU | 18 | BNP | 21 | TBB Appeals | 6 | Irish Kana | 9 | Calculated Fraud | 6
[NAME] | [NAME] | HR Selling | 9 | HR Buying | 15 | PSU | 18 | BNP | 21 | TBB Appeals | 6 | Irish Kana | 9 | Calculated Fraud | 6
[NAME] | Inowa | HR Selling | 9 | HR Buying | 15 | PSU | 18 | BNP | 21 | TBB Appeals | 6 | Irish Kana | 9 | Calculated Fraud | 6
Mark | Lawler | HR Selling | 9 | HR Buying | 15 | PSU | 18 | BNP | 21 | TBB Appeals | 6 | Irish Kana | 9 | Calculated Fraud | 6
Marcin | [NAME] | HR Selling | 9 | HR Buying | 15 | PSU | 18 | BNP | 21 | TBB Appeals | 6 | Irish Kana | 9 | Calculated Fraud | 6
[NAME] | McCormack | HR Selling | 9 | HR Buying | 15 | PSU | 18 | BNP | 21 | TBB Appeals | 6 | Irish Kana | 9 | Calculated Fraud | 6
Beata | [NAME] | HR Selling | 9 | HR Buying | 15 | PSU | 18 | BNP | 21 | TBB Appeals | 6 | Irish Kana | 9 | Calculated Fraud | 6
Ana Maria | Nieto Escobar | HR Selling | 9 | HR Buying | 15 | PSU | 18 | BNP | 21 | TBB Appeals | 6 | Irish Kana | 9 | Calculated Fraud | 6
[NAME] | [NAME] | ATO Selling – UK SH | 14 | [NAME] –Global SH | 14 | [NAME] – Global SH | 14 | [NAME] | 14 | HR Selling Proactive | 9 | PSU  Proactive | 18
[NAME] | Smyth | ATO Selling – UK SH | 14 | [NAME] –Global SH | 14 | [NAME] – Global SH | 14 | [NAME] | 14 | HR Selling Proactive | 9 | PSU  Proactive | 18
Ahmed | [NAME] | ATO Selling – UK SH | 14 | [NAME] –Global SH | 14 | [NAME] – Global SH | 14 | [NAME] | 14 | HR Selling Proactive | 9 | PSU  Proactive | 18
Marcin | [NAME] | ATO Selling – UK SH | 14 | [NAME] –Global SH | 14 | [NAME] – Global SH | 14 | [NAME] | 14 | HR Selling Proactive | 9 | PSU  Proactive | 18
[NAME] | Cullinane | ATO Selling – UK SH | 14 | [NAME] –Global SH | 14 | [NAME] – Global SH | 14 | [NAME] | 14 | HR Selling Proactive | 9 | PSU  Proactive | 18
[NAME] | Estocin | ATO Selling – UK SH | 14 | [NAME] –Global SH | 14 | [NAME] – Global SH | 14 | [NAME] | 14 | HR Selling Proactive | 9 | PSU  Proactive | 18
Conor | O'Meara | ATO Selling – UK SH | 14 | [NAME] –Global SH | 14 | [NAME] – Global SH | 14 | [NAME] | 14 | HR Selling Proactive | 9 | PSU  Proactive | 18
Aleksandr | Larin | ATO Selling – UK SH | 14 | [NAME] –Global SH | 14 | [NAME] – Global SH | 14 | [NAME] | 14 | HR Selling Proactive | 9 | PSU  Proactive | 18
Emeline | Jonet | ATO Selling – UK SH | 14 | [NAME] –Global SH | 14 | [NAME] – Global SH | 14 | [NAME] | 14 | HR Selling Proactive | 9 | PSU  Proactive | 18
Mosun | Adio | ATO Selling – UK SH | 14 | [NAME] –Global SH | 14 | [NAME] – Global SH | 14 | [NAME] | 14 | HR Selling Proactive | 9 | PSU  Proactive | 18
Karolina | Iwanska | ATO Selling – UK SH | 14 | [NAME] –Global SH | 14 | [NAME] – Global SH | 14 | [NAME] | 14 | HR Selling Proactive | 9 | PSU  Proactive | 18
Christelle | Abautret | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Jamila | Arnaud | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Delphine | Atlan | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Zaki | [NAME] | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | [NAME] | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Katrien | Crauwels | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Amani | Dhaouadi | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | Duarte | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | Faivre | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | Faixo | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Beatrice | Fatuma | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Mathieu | Fragniere | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Elodie | Gerbeau | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Laurent | Gryson | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Magdalena | Klinger | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Estelle | Lesperrier | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Lionel | Morello | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | Operi | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Chafik | Ouassal | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | Prunier | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | [NAME] | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | Stoeckel | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Cecile | Yacoub | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Vincent | Vitale | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Berangere | Maupou | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Boma | Atta | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Elena | [NAME] | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | Arciero | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | [NAME] | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Chiara | [NAME] | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Diego | Canale | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Miguel | [NAME] | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Guido | Casale | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | [NAME] | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | [NAME] | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Marta | [NAME] | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Ilaria | Filippini | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Javier | [NAME] | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Lidia | [NAME] | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | [NAME] | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | Hernandez | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | Karbowska | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Paulina | [NAME] | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Eugenia | [NAME] | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Ewa | Lupa | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | Maisto | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | Murgia | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | Neri | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Giovanni | Piccirillo | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Giulia | Pili | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Matias | Remus | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Gustavo | [NAME] | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Juan | Schulz | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Alesandro | Sepiacci | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Adrian | [NAME] | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Maura | Cahill | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Nicky | Cheung | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | Coates | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Rima | [NAME] | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Iwona | Gronkowska | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | [NAME] | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | Kaminski | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | Leszczynska | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | Martinez | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Katia | Mennoch | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Marta | Polo | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Adam | Ranecki | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Filip | Stefanski | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | Vidal | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | Walsh | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Ray | Walsh | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | Webb | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
George | Abrahams | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Olumayowa | Asaboro | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Miroslaw | [NAME] | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Mireia | Busquets | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Caroline | Fox | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | Junius | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Debora | [NAME] | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | McCabe | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | McCallion | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Julieanne | McCormack | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Michal | Michalow | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | O'Reilly | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | [NAME] | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | [NAME] | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Monika | Polocik | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | Deschryver | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
[NAME] | [NAME] | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Violaine | Rodriguez | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20
Cato | Ulvund | [NAME] | 14 | CW2 | 45 | Quality Analysis | 0.95 | Agent Satisfaction | 0.55 | First Time Resolution | 0.6 | [NAME] | 0.09 | Calc INF | 10 | PSU | 20