Spreadsheet: 162087d1339710837-can-i-use-countifs-in-a-pivot-chart-service-request_pt_pc_jpr73
Sheet: data 5-31-12

IT | SR Number | Abstract | Highest Severity | Bug Flag | SR Status | Creation Date | Last Update Date | Close Date | Resolution Date | Resolution Time - Support Bucket | Resolution Time - Customer Bucket | Resolution Time - Development Bucket | Resolution Time | Reason Code | [NAME] | Escalation Level | Create Month | Close Month
1693919 | 2-12345 | Proactive SR | 4 | N | Closed | 2011-07-25 17:27:00 | 2012-01-30 00:00:00 | 2011-10-27 00:00:00 | 2011-10-27 00:00:00 | 1.4 | 92.8 | 0 | 94.2 | Setup/Config/Sys Admin | [NAME] | Never Esc | 2011-07-01 00:00:00 | 2011-10-01 00:00:00
1693919 | 2-12346 | firmware version differences | 2 | N | Closed | 2011-08-02 14:15:25 | 2011-10-31 00:00:00 | 2011-08-18 00:00:00 | 2011-08-02 00:00:00 | 0 | 0 | 0 | 0 | Proactive Component Replcmnt | Other | Never Esc | 2011-08-01 00:00:00 | 2011-08-01 00:00:00
1693919 | 2-12347 | Performance issues | 1 | Y | Closed | 2011-08-04 23:11:12 | 2011-10-31 00:00:00 | 2011-08-10 00:00:00 | 2011-08-10 00:00:00 | 1.8 | 2.8 | 1 | 5.6 | Performance | [NAME] | Never Esc | 2011-08-01 00:00:00 | 2011-08-01 00:00:00
1693919 | 2-12348 | How to create a filesystem | 2 | N | Closed | 2011-08-08 22:16:08 | 2011-08-09 00:00:00 | 2011-08-09 00:00:00 | 2011-08-09 00:00:00 | 0.6 | 0 | 0 | 0.6 | Setup/Config/Sys Admin | [NAME] | Never Esc | 2011-08-01 00:00:00 | 2011-08-01 00:00:00
1693919 | 2-12349 | Create DBFS on DB system for  trail | 2 | N | Closed | 2011-08-09 02:02:24 | 2011-10-31 00:00:00 | 2011-10-18 00:00:00 | 2011-10-18 00:00:00 | 0.8 | 69.8 | 0 | 70.6 | Setup/Config/Sys Admin | [NAME] | Never Esc | 2011-08-01 00:00:00 | 2011-10-01 00:00:00
1693919 | 2-12350 | Failed plsql | 2 | N | Closed | 2011-08-09 22:12:02 | 2011-11-30 00:00:00 | 2011-11-22 00:00:00 | 2011-11-22 00:00:00 | 0 | 104.7 | 0 | 104.8 | Customization | [NAME] | Never Esc | 2011-08-01 00:00:00 | 2011-11-01 00:00:00
1693919 | 2-12351 | Temporary Segment Waits | 2 | N | Closed | 2011-08-10 00:20:00 | 2011-10-31 00:00:00 | 2011-10-27 00:00:00 | 2011-10-27 00:00:00 | 0.3 | 78.6 | 0 | 78.9 | Setup/Config/Sys Admin | [NAME] | Never Esc | 2011-08-01 00:00:00 | 2011-10-01 00:00:00
1693919 | 2-12352 | Cursor pin s wait on x | 2 | N | Closed | 2011-08-10 00:51:42 | 2011-11-05 00:00:00 | 2011-10-27 00:00:00 | 2011-10-27 00:00:00 | 2.3 | 76.6 | 0 | 78.9 | Setup/Config/Sys Admin | [NAME] | Never Esc | 2011-08-01 00:00:00 | 2011-10-01 00:00:00
1693919 | 2-12353 | Proactive patching | 1 | N | Closed | 2011-08-11 19:21:51 | 2011-10-31 00:00:00 | 2011-08-17 00:00:00 | 2011-08-17 00:00:00 | 0 | 6.1 | 0 | 6.1 | Upgrade | [NAME] | Never Esc | 2011-08-01 00:00:00 | 2011-08-01 00:00:00
1693919 | 2-12354 | Performance on CAS | 2 | N | Closed | 2011-08-17 03:39:20 | 2012-01-13 00:00:00 | 2012-01-04 00:00:00 | 2011-12-05 00:00:00 | 7 | 103.5 | 0 | 110.4 | Setup/Config/Sys Admin | [NAME] | Never Esc | 2011-08-01 00:00:00 | 2011-12-01 00:00:00
1693919 | 2-12355 | DB restarted | 2 | N | Closed | 2011-08-17 16:40:58 | 2011-10-31 00:00:00 | 2011-09-01 00:00:00 | 2011-09-01 00:00:00 | 4.6 | 10.5 | 0 | 15 | Setup/Config/Sys Admin | [NAME] | Never Esc | 2011-08-01 00:00:00 | 2011-09-01 00:00:00
1693919 | 2-12356 | [NAME] trace invalid | 1 | Y | Closed | 2011-08-19 15:43:40 | 2011-10-31 00:00:00 | 2011-09-01 00:00:00 | 2011-09-01 00:00:00 | 1.1 | 9.6 | 2.4 | 13.1 | Customization | [NAME] | Never Esc | 2011-08-01 00:00:00 | 2011-09-01 00:00:00
1693919 | 2-12357 | Our undo retention set to 8 hours, but this query failed with snapshot too old error within 7 minute | 1 | N | Closed | 2011-08-22 14:05:54 | 2011-12-01 00:00:00 | 2011-11-22 00:00:00 | 2011-11-22 00:00:00 | 0.2 | 91.9 | 0 | 92.1 | Performance | [NAME] | Never Esc | 2011-08-01 00:00:00 | 2011-11-01 00:00:00
1693919 | 2-12358 | Perform health check proactive | 1 | N | Closed | 2011-08-23 22:39:19 | 2011-10-31 00:00:00 | 2011-09-02 00:00:00 | 2011-09-02 00:00:00 | 0.7 | 8.5 | 0 | 9.2 | Setup/Config/Sys Admin | [NAME] | Never Esc | 2011-08-01 00:00:00 | 2011-09-01 00:00:00
1693919 | 2-12359 | Query coredumping: exception encountered: | 1 | N | Closed | 2011-08-31 15:09:00 | 2011-10-31 00:00:00 | 2011-09-01 00:00:00 | 2011-09-01 00:00:00 | 0.2 | 0.9 | 0 | 1.1 | Defect | Defect | Never Esc | 2011-08-01 00:00:00 | 2011-09-01 00:00:00
1693919 | 2-12360 | DB rebooted | 1 | N | Closed | 2011-09-06 16:17:04 | 2012-01-07 00:00:00 | 2011-12-29 00:00:00 | 2011-12-29 00:00:00 | 1.1 | 112.9 | 0 | 114 | Maintenance/Patching | [NAME] | Never Esc | 2011-09-01 00:00:00 | 2011-12-01 00:00:00
1693919 | 2-12361 | Critical issue on crfass | 3 | N | Closed | 2011-09-07 15:21:37 | 2011-11-22 00:00:00 | 2011-11-22 00:00:00 | 2011-11-22 00:00:00 | 1 | 75.1 | 0 | 76.1 | Defect | Defect | Never Esc | 2011-09-01 00:00:00 | 2011-11-01 00:00:00
1693919 | 2-12362 | Critical review | 2 | N | Closed | 2011-09-15 15:11:26 | 2011-12-01 00:00:00 | 2011-11-22 00:00:00 | 2011-11-22 00:00:00 | 1 | 67.1 | 0 | 68.1 | Setup/Config/Sys Admin | [NAME] | Never Esc | 2011-09-01 00:00:00 | 2011-11-01 00:00:00
1693919 | 2-12363 | cluster inactive | 2 | N | Closed | 2011-09-22 14:17:30 | 2011-10-31 00:00:00 | 2011-10-10 00:00:00 | 2011-10-10 00:00:00 | 3.1 | 15 | 0 | 18.1 | Setup/Config/Sys Admin | [NAME] | Never Esc | 2011-09-01 00:00:00 | 2011-10-01 00:00:00
1693919 | 2-12364 | PROACTIVE: recommendations to create performance baseline during migration. | 4 | N | Closed | 2011-09-22 14:32:03 | 2011-10-31 00:00:00 | 2011-10-27 00:00:00 | 2011-10-27 00:00:00 | 0 | 35.3 | 0 | 35.3 | Performance | [NAME] | Never Esc | 2011-09-01 00:00:00 | 2011-10-01 00:00:00
1693919 | 2-12365 | PROACTIVE: DB Parameter recommendations | 4 | N | Closed | 2011-10-04 14:20:42 | 2011-11-07 00:00:00 | 2011-11-07 00:00:00 | 2011-11-07 00:00:00 | 2.9 | 31.1 | 0 | 34 | Setup/Config/Sys Admin | [NAME] | Never Esc | 2011-10-01 00:00:00 | 2011-11-01 00:00:00
1693919 | 2-12366 | Recluster recommendations | 4 | N | Open | 2011-10-11 14:13:20 | 2012-06-11 00:00:00 |  |  | 5.9 | 208.7 | 0 | 0 | Unspecified |  | Never Esc | 2011-10-01 00:00:00
1693919 | 2-12367 | PROACTIVE: Operational Readiness review | 3 | N | Closed | 2011-10-12 14:08:36 | 2011-12-20 00:00:00 | 2011-12-20 00:00:00 | 2011-12-20 00:00:00 | 0 | 69.2 | 0 | 69.2 | Upgrade | [NAME] | Never Esc | 2011-10-01 00:00:00 | 2011-12-01 00:00:00
1693919 | 2-12368 | Cutover to live-proactive | 1 | N | Closed | 2011-10-13 21:36:23 | 2011-10-31 00:00:00 | 2011-10-18 00:00:00 | 2011-10-18 00:00:00 | 0.1 | 4.7 | 0 | 4.8 | Maintenance/Patching | [NAME] | Never Esc | 2011-10-01 00:00:00 | 2011-10-01 00:00:00
1693919 | 2-12369 | Ndakota cell server reboot | 2 | N | Closed | 2011-10-20 22:23:50 | 2012-02-29 00:00:00 | 2012-02-20 00:00:00 | 2012-02-20 00:00:00 | 22.1 | 100.5 | 0.2 | 122.7 | Customer Environment | Use | Never Esc | 2011-10-01 00:00:00 | 2012-02-01 00:00:00
1693919 | 2-12370 | Critical Mass; go-no problem | 2 | N | Closed | 2011-10-27 17:25:36 | 2012-01-30 00:00:00 | 2011-11-07 00:00:00 | 2011-11-07 00:00:00 | 1.5 | 9.4 | 0 | 10.9 | Defect | Defect | Never Esc | 2011-10-01 00:00:00 | 2011-11-01 00:00:00
1693919 | 2-12371 | TNS-12525 | 1 | N | Closed | 2011-11-02 22:47:39 | 2012-01-30 00:00:00 | 2011-12-09 00:00:00 | 2011-12-05 00:00:00 | 0.4 | 32.2 | 0 | 32.6 | Performance | [NAME] | Never Esc | 2011-11-01 00:00:00 | 2011-12-01 00:00:00
1693919 | 2-12372 | Batch alert | 2 | Y | Closed | 2011-11-08 15:17:27 | 2012-01-30 00:00:00 | 2011-12-28 00:00:00 | 2011-12-28 00:00:00 | 0.6 | 48.8 | 0.7 | 50.1 | Defect | Defect | Never Esc | 2011-11-01 00:00:00 | 2011-12-01 00:00:00
1693919 | 2-12373 | Setup and configure init | 2 | N | Closed | 2011-11-16 22:36:29 | 2012-01-30 00:00:00 | 2012-01-11 00:00:00 | 2011-11-23 00:00:00 | 0.8 | 6 | 0 | 6.8 | Setup/Config/Sys Admin | [NAME] | Never Esc | 2011-11-01 00:00:00 | 2011-11-01 00:00:00
1693919 | 2-12374 | Potential IP solution problems | 4 | N | Closed | 2011-12-07 21:49:42 | 2012-06-04 00:00:00 | 2012-06-04 00:00:00 | 2012-06-04 00:00:00 | 0.8 | 179 | 0 | 179.8 | Setup/Config/Sys Admin | [NAME] | Never Esc | 2011-12-01 00:00:00 | 2012-06-01 00:00:00
1693919 | 2-12375 | Proactive RMAN backup recommendations | 2 | N | Closed | 2011-12-13 15:47:19 | 2012-01-30 00:00:00 | 2012-01-24 00:00:00 | 2012-01-24 00:00:00 | 0.2 | 42 | 0 | 42.2 | Setup/Config/Sys Admin | [NAME] | Never Esc | 2011-12-01 00:00:00 | 2012-01-01 00:00:00
1693919 | 2-12376 | Unable to connect to db | 2 | N | Closed | 2011-12-21 16:09:20 | 2012-01-30 00:00:00 | 2011-12-28 00:00:00 | 2011-12-28 00:00:00 | 0.2 | 6.8 | 0 | 7 | Defect | Defect | Never Esc | 2011-12-01 00:00:00 | 2011-12-01 00:00:00
1693919 | 2-12377 | Buffer not acquired error | 2 | Y | Closed | 2012-01-03 17:59:55 | 2012-02-20 00:00:00 | 2012-02-20 00:00:00 | 2012-01-13 00:00:00 | 2.2 | 2.3 | 5.4 | 9.8 | Defect | Defect | De-escala | 2012-01-01 00:00:00 | 2012-01-01 00:00:00
1693919 | 2-12378 | Proactive: tablespace recommendation | 2 | N | Closed | 2012-01-06 21:45:52 | 2012-01-30 00:00:00 | 2012-01-09 00:00:00 | 2012-01-07 00:00:00 | 0.3 | 0 | 0 | 0.3 | Setup/Config/Sys Admin | [NAME] | Never Esc | 2012-01-01 00:00:00 | 2012-01-01 00:00:00
1693919 | 2-12379 | Data migration failed | 2 | N | Open | 2012-01-11 16:11:28 | 2012-06-11 00:00:00 |  |  | 4.7 | 117.8 | 0 | 0 | Unspecified |  | Never Esc | 2012-01-01 00:00:00
1693919 | 2-12380 | Summary of critical issues outstanding | 4 | N | Closed | 2012-01-12 22:43:20 | 2012-03-13 00:00:00 | 2012-03-06 00:00:00 | 2012-03-06 00:00:00 | 0.5 | 52.7 | 0 | 53.2 | Defect | Defect | Never Esc | 2012-01-01 00:00:00 | 2012-03-01 00:00:00
1693919 | 2-12381 | Apply new release patch 1.2.1.11 | 2 | N | Closed | 2012-01-13 21:34:49 | 2012-01-30 00:00:00 | 2012-01-23 00:00:00 | 2012-01-23 00:00:00 | 0 | 10 | 0 | 10 | Setup/Config/Sys Admin | [NAME] | Never Esc | 2012-01-01 00:00:00 | 2012-01-01 00:00:00
1693919 | 2-12382 | Oracle db issue | 2 | N | Closed | 2012-01-17 20:30:31 | 2012-02-08 00:00:00 | 2012-01-31 00:00:00 | 2012-01-31 00:00:00 | 0.1 | 13.8 | 0 | 13.9 | Setup/Config/Sys Admin | [NAME] | Never Esc | 2012-01-01 00:00:00 | 2012-01-01 00:00:00
1693919 | 2-12383 | Backup CASS | 1 | Y | Closed | 2012-01-19 22:45:47 | 2012-02-29 00:00:00 | 2012-02-20 00:00:00 | 2012-02-20 00:00:00 | 3.9 | 26.3 | 1.5 | 31.7 | Maintenance/Patching | [NAME] | Never Esc | 2012-01-01 00:00:00 | 2012-02-01 00:00:00
1693919 | 2-12384 | Proactive recommendations for RAC | 3 | N | Closed | 2012-02-08 17:10:28 | 2012-03-20 00:00:00 | 2012-03-12 00:00:00 | 2012-03-12 00:00:00 | 1.2 | 32 | 0 | 33.1 | Undetermined | Other | Never Esc | 2012-02-01 00:00:00 | 2012-03-01 00:00:00
1693919 | 2-12385 | DB: alert log: ORA-01405: fetched column value is NULL | 2 | N | Closed | 2012-02-20 16:21:09 | 2012-03-13 00:00:00 | 2012-03-05 00:00:00 | 2012-03-05 00:00:00 | 0.2 | 13.8 | 0 | 14 | Defect | Defect | Never Esc | 2012-02-01 00:00:00 | 2012-03-01 00:00:00
1693919 | 2-12386 | Data warehouse applicatin not working | 1 | N | Closed | 2012-02-28 08:01:49 | 2012-03-28 00:00:00 | 2012-03-19 00:00:00 | 2012-03-19 00:00:00 | 2.9 | 17.3 | 0 | 20.2 | Customer Infrastructure | [NAME] | Never Esc | 2012-02-01 00:00:00 | 2012-03-01 00:00:00
1693919 | 2-12387 | What are steps to reloasd windows | 2 | N | Closed | 2012-02-28 08:41:30 | 2012-03-05 00:00:00 | 2012-03-05 00:00:00 | 2012-03-05 00:00:00 | 0.2 | 5.7 | 0 | 5.9 | Setup/Config/Sys Admin | [NAME] | Never Esc | 2012-02-01 00:00:00 | 2012-03-01 00:00:00
1693919 | 2-12388 | CASS: Unable to drop table | 2 | N | Closed | 2012-03-01 15:46:37 | 2012-03-27 00:00:00 | 2012-03-19 00:00:00 | 2012-03-19 00:00:00 | 1.2 | 16.7 | 0 | 17.9 | End-User/Usability | Use | Never Esc | 2012-03-01 00:00:00 | 2012-03-01 00:00:00
1693919 | 2-12389 | Proactive: Upgrade to Windows 7 problems | 4 | N | Open | 2012-03-14 19:18:43 | 2012-06-11 00:00:00 |  |  | 0 | 59.4 | 0 | 0 | Unspecified |  | Never Esc | 2012-03-01 00:00:00
1693919 | 2-12390 | ORA-00600: internal error code, arguments: [SendPort::SendPort_1], [2], [], [], [], [] | 2 | Y | Closed | 2012-03-22 14:51:57 | 2012-05-02 00:00:00 | 2012-04-23 00:00:00 | 2012-04-23 00:00:00 | 1.4 | 25.8 | 4.9 | 32 | Customization | [NAME] | Never Esc | 2012-03-01 00:00:00 | 2012-04-01 00:00:00
1693919 | 2-12391 | DB: Blocking session | 1 | N | Closed | 2012-04-01 15:10:31 | 2012-04-18 00:00:00 | 2012-04-09 00:00:00 | 2012-04-02 00:00:00 | 0.1 | 0.3 | 0 | 0.4 | Customization | [NAME] | Never Esc | 2012-04-01 00:00:00 | 2012-04-01 00:00:00
1693919 | 2-12392 | server rebooted automatically | 1 | N | Closed | 2012-04-01 21:47:58 | 2012-05-16 00:00:00 | 2012-05-07 00:00:00 | 2012-05-07 00:00:00 | 11.9 | 23.9 | 0 | 35.8 | Defect | Defect | Never Esc | 2012-04-01 00:00:00 | 2012-05-01 00:00:00
1693919 | 2-12393 | High cpu consumptiohn | 2 | N | Closed | 2012-04-17 18:58:26 | 2012-05-22 00:00:00 | 2012-05-14 00:00:00 | 2012-05-14 00:00:00 | 8 | 19.1 | 0 | 27.1 | Defect | Defect | De-escala | 2012-04-01 00:00:00 | 2012-05-01 00:00:00
1693919 | 2-12394 | ORA-4930 | 2 | Y | Open | 2012-04-19 19:15:26 | 2012-06-11 00:00:00 |  |  | 1.9 | 36.7 | 9.1 | 0 | Unspecified |  | Never Esc | 2012-04-01 00:00:00
1693919 | 2-12395 | PROACTIVE: TEMPORARY tablespace - best practices | 4 | N | Open | 2012-04-23 16:23:36 | 2012-06-11 00:00:00 |  |  | 0.1 | 19.4 | 0 | 0 | Unspecified |  | Never Esc | 2012-04-01 00:00:00
1693919 | 2-12396 | How to bypass admin settings for windows | 2 | Y | Open | 2012-04-27 14:45:24 | 2012-06-11 00:00:00 |  |  | 1.1 | 0.1 | 23.7 | 0 | Unspecified |  | Never Esc | 2012-04-01 00:00:00
1693919 | 2-12397 | Various performance problems using FICA | 2 | Y | Open | 2012-04-30 13:53:35 | 2012-06-11 00:00:00 |  |  | 9 | 26.2 | 6.7 | 0 | Unspecified |  | Never Esc | 2012-04-01 00:00:00
1693919 | 2-12398 | Connection errors on VPN | 2 | N | Closed | 2012-04-30 16:58:20 | 2012-06-04 00:00:00 | 2012-06-04 00:00:00 | 2012-06-04 00:00:00 | 1.3 | 33.7 | 0 | 35 | Performance | [NAME] | Never Esc | 2012-04-01 00:00:00 | 2012-06-01 00:00:00
1693919 | 2-12399 | Out of process memory | 2 | Y | Closed | 2012-05-01 15:01:10 | 2012-06-04 00:00:00 | 2012-06-04 00:00:00 | 2012-05-23 00:00:00 | 3.5 | 17.8 | 0.6 | 22 | Customization | [NAME] | Never Esc | 2012-05-01 00:00:00 | 2012-05-01 00:00:00
1693919 | 2-12400 | Troubleshooting handshake issues | 4 | N | Closed | 2012-05-03 19:57:00 | 2012-05-17 00:00:00 | 2012-05-16 00:00:00 | 2012-05-16 00:00:00 | 13 | 0 | 0 | 13 | End-User/Usability | Use | Never Esc | 2012-05-01 00:00:00 | 2012-05-01 00:00:00
1693919 | 2-12401 | Instances in hung state | 1 | Y | Closed | 2012-05-11 08:38:51 | 2012-06-04 00:00:00 | 2012-06-04 00:00:00 | 2012-05-29 00:00:00 | 4.9 | 9.1 | 4.2 | 18.2 | Defect | Defect | Never Esc | 2012-05-01 00:00:00 | 2012-05-01 00:00:00
1693919 | 2-12402 | Upgrade to Windows 7 problems | 3 | N | Open | 2012-05-16 20:21:24 | 2012-06-11 00:00:00 |  |  | 6.8 | 6.9 | 0 | 0 | Unspecified |  | Never Esc | 2012-05-01 00:00:00
1693919 | 2-12403 | Instance was evicted | 1 | Y | Closed | 2012-05-18 02:50:38 | 2012-06-04 00:00:00 | 2012-06-04 00:00:00 | 2012-06-04 00:00:00 | 6.6 | 10.8 | 0.3 | 17.6 | Undetermined | Other | Never Esc | 2012-05-01 00:00:00 | 2012-06-01 00:00:00
1693919 | 2-12404 | How to revive root file system | 3 | N | Open | 2012-05-21 14:29:17 | 2012-06-11 00:00:00 |  |  | 8 | 0 | 0 | 0 | Unspecified |  | Never Esc | 2012-05-01 00:00:00
1693919 | 2-12405 | Linux questions | 2 | N | Open | 2012-05-23 16:23:51 | 2012-06-11 00:00:00 |  |  | 12 | 0.8 | 0 | 0 | Unspecified |  | Never Esc | 2012-05-01 00:00:00
1693919 | 2-12406 | hard drive swap error | 2 | Y | Open | 2012-05-31 19:31:42 | 2012-06-11 00:00:00 |  |  | 0.6 | 0 | 6.1 | 0 | Unspecified |  | Never Esc | 2012-05-01 00:00:00