Spreadsheet: 114058d1309924514-excel-2007-update-a-summary-sheet-with-content-in-another-workbook-apr-call-wraps-sample
Sheet: Wales

 |  | Wales
 |  | Total Calls | 141
Date Call Wrap Created | City | Call Wrap Outcome | Call Wrap Result |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | London
2011-05-04 00:00:00 | Whales | HR - Leavers | VES |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Call Wrap Result | 2011-05-25 00:00:00
2011-05-25 00:00:00 | Whales | HR - Leave & Sickness | Sickness Leave |  |  |  |  |  |  |  |  |  |  |  |  |  |  | VES | 26
2011-05-19 00:00:00 | Whales | HR - Policy Advice | Long Service Award |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Sickness Leave | 18
2011-05-09 00:00:00 | Whales | HR - PDR | Completion of a PDR |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Change of Line Manager | 12
2011-05-11 00:00:00 | Whales | HR - Allowances Payments & Deductions | Statutory Deductions |  |  |  |  |  |  |  |  |  |  |  |  |  |  | PDR | 12
2011-05-10 00:00:00 | Whales | HR - Pay | OTL |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Chasing SR Query | 10
2011-05-04 00:00:00 | Whales | HR - Pay | OTL |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Annual Leave | 9
2011-05-13 00:00:00 | Whales | HR - Leavers | VES |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Data Access Request | 8
2011-05-31 00:00:00 | Whales | HR - Policy Advice | Other Policy Advice - Not Stated Above |  |  |  |  |  |  |  |  |  |  |  |  |  |  | AHW | 7
2011-05-24 00:00:00 | Whales | HR - Allowances Payments & Deductions | Voluntary Deduction/ Salary Sacrifice |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Pay/Payslips/Salary | 6
2011-05-24 00:00:00 | Whales | HR - Pensions & Retirement | Pension Benefit Statements |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Completion of a PDR | 6
2011-05-09 00:00:00 | Whales | HR - Allowances Payments & Deductions | AHW |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Policy Question (PDR Only) | 5
2011-05-10 00:00:00 | Whales | HR - Telephone Notifications & Requests | Change of Line Manager |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Allowances | 4
2011-05-25 00:00:00 | Whales | HR - Leave & Sickness | Sickness Leave |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Payslips | 4
2011-05-25 00:00:00 | Whales | HR - Leave & Sickness | Sickness Leave |  |  |  |  |  |  |  |  |  |  |  |  |  |  | OTL | 3
2011-05-25 00:00:00 | Whales | HR - Transferred Call | HO User Support |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Cycle To Work | 3
2011-05-03 00:00:00 | Whales | HR - Leave & Sickness | Sickness Leave |  |  |  |  |  |  |  |  |  |  |  |  |  |  | No Pay / Reduced Pay | 2
2011-05-31 00:00:00 | Whales | HR - Telephone Notifications & Requests | Data Access Request |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Voluntary Deduction/ Salary Sacrifice | 2
2011-05-25 00:00:00 | Whales | HR - Telephone Notifications & Requests | Change of Line Manager |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Other Policy Advice - Not Stated Above | 2
2011-05-06 00:00:00 | Whales | HR - PDR | Policy Question (PDR Only) |  |  |  |  |  |  |  |  |  |  |  |  |  |  | HO User Support | 2
2011-05-06 00:00:00 | Whales | HR - PDR | Policy Question (PDR Only) |  |  |  |  |  |  |  |  |  |  |  |  |  |  | [NAME] | 2
2011-05-03 00:00:00 | Whales | HR - Telephone Notifications & Requests | Data Access Request |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Pay Award | 2
2011-05-17 00:00:00 | Whales | HR - Customer Services | Chasing SR Query |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Retirement | 1
2011-05-06 00:00:00 | Whales | HR - Leave & Sickness | Annual Leave |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Pension Benefit Statements | 1
2011-05-06 00:00:00 | Whales | HR - Pay | No Pay / Reduced Pay |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Statutory Deductions | 1
2011-05-31 00:00:00 | Whales | HR - Pay | No Pay / Reduced Pay |  |  |  |  |  |  |  |  |  |  |  |  |  |  | [NAME] | 1
2011-05-23 00:00:00 | Whales | HR - Leave & Sickness | Sickness Leave |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Other Requestor | 1
2011-05-05 00:00:00 | Whales | HR - Leave & Sickness | Annual Leave |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Long Service Award | 1
2011-05-27 00:00:00 | Whales | HR - Pay | Payslips |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Add an Email Address | 1
2011-05-10 00:00:00 | Whales | HR - Pay | Payslips |  |  |  |  |  |  |  |  |  |  |  |  |  |  | One off payments | 1
2011-05-04 00:00:00 | Whales | HR - Overpayments | Chasing an Update |  |  |  |  |  |  |  |  |  |  |  |  |  |  | HOPPS Enquiry | 1
2011-05-19 00:00:00 | Whales | HR - PDR | Completion of a PDR |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Chasing an Update | 1
2011-05-17 00:00:00 | Whales | HR - Allowances Payments & Deductions | AHW |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Requesting PDR Reassigned | 1
2011-05-06 00:00:00 | Whales | HR - PDR | Requesting PDR Reassigned |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Employment Reference Request | 1
2011-05-05 00:00:00 | Whales | HR - Telephone Notifications & Requests | Data Access Request |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Contract Change | 1
2011-05-05 00:00:00 | Whales | HR - PDR | Policy Question (PDR Only) |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Maternity | 0
2011-05-04 00:00:00 | Whales | HR - Customer Services | Chasing SR Query |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Salary | 0
2011-05-03 00:00:00 | Whales | HR - PDR | Policy Question (PDR Only) |  |  |  |  |  |  |  |  |  |  |  |  |  |  | P60 | 0
2011-05-03 00:00:00 | Whales | HR - Customer Services | Chasing SR Query |  |  |  |  |  |  |  |  |  |  |  |  |  |  | HOPPS Pay Enquiry | 0
2011-05-24 00:00:00 | Whales | HR - Pensions & Retirement | Retirement |  |  |  |  |  |  |  |  |  |  |  |  |  |  | [NAME] | 0
2011-05-12 00:00:00 | Whales | HR - Telephone Notifications & Requests | Data Access Request |  |  |  |  |  |  |  |  |  |  |  |  |  |  | HO AP/Finance | 0
2011-05-10 00:00:00 | Whales | HR - Policy Advice | Other Policy Advice - Not Stated Above |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Resignation | 0
2011-05-10 00:00:00 | Whales | HR - Telephone Notifications & Requests | Add an Email Address |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Pensions | 0
2011-05-25 00:00:00 | Whales | HR - Telephone Notifications & Requests | Data Access Request |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Querying a Calculation | 0
2011-05-09 00:00:00 | Whales | HR - Leave & Sickness | Sickness Leave |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Letting Agency | 0
2011-05-05 00:00:00 | Whales | HR - Allowances Payments & Deductions | One off payments |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Change of Hours Advice | 0
2011-05-13 00:00:00 | Whales | HR - Third Party Call | [NAME] |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Change of Working Pattern | 0
2011-05-10 00:00:00 | Whales | HR - Third Party Call | [NAME] |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Chasing an [NAME] | 0
2011-05-23 00:00:00 | Whales | HR - Telephone Notifications & Requests | Change of Line Manager |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Discussing a Repayment Plan | 0
2011-05-04 00:00:00 | Whales | HR - Leave & Sickness | Annual Leave |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Cost Centre Changes | 0
2011-05-27 00:00:00 | Whales | HR - Leavers | VES |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0
2011-05-13 00:00:00 | Whales | HR - Customer Services | Chasing SR Query
2011-05-25 00:00:00 | Whales | HR - Leave & Sickness | Sickness Leave
2011-05-24 00:00:00 | Whales | HR - Leave & Sickness | Sickness Leave
2011-05-13 00:00:00 | Whales | HR - Leave & Sickness | Sickness Leave
2011-05-03 00:00:00 | Whales | HR - Telephone Notifications & Requests | Change of Line Manager
2011-05-31 00:00:00 | Whales | HR - Allowances Payments & Deductions | Allowances
2011-05-05 00:00:00 | Whales | HR - Pay | OTL
2011-05-19 00:00:00 | Whales | HR - Telephone Notifications & Requests | Data Access Request
2011-05-09 00:00:00 | Whales | HR - Leave & Sickness | Sickness Leave
2011-05-18 00:00:00 | Whales | HR - Allowances Payments & Deductions | Voluntary Deduction/ Salary Sacrifice
2011-05-31 00:00:00 | Whales | HR - Leavers | VES
2011-05-31 00:00:00 | Whales | HR - Telephone Notifications & Requests | Change of Line Manager
2011-05-31 00:00:00 | Whales | HR - Customer Services | Chasing SR Query
2011-05-27 00:00:00 | Whales | HR - Leavers | VES
2011-05-24 00:00:00 | Whales | HR - Transferred Call | [NAME]
2011-05-23 00:00:00 | Whales | HR - Leavers | VES
2011-05-20 00:00:00 | Whales | HR - Leavers | VES
2011-05-19 00:00:00 | Whales | HR - Leavers | VES
2011-05-17 00:00:00 | Whales | HR - Customer Services | Chasing SR Query
2011-05-13 00:00:00 | Whales | HR - Leavers | VES
2011-05-11 00:00:00 | Whales | HR - Leavers | VES
2011-05-04 00:00:00 | Whales | HR - Leavers | VES
2011-05-04 00:00:00 | Whales | HR - Leavers | VES
2011-05-03 00:00:00 | Whales | HR - Leavers | VES
2011-05-25 00:00:00 | Whales | HR Third Party Call | HOPPS Enquiry
2011-05-24 00:00:00 | Whales | HR - Leavers | VES
2011-05-04 00:00:00 | Whales | HR - Leavers | VES
2011-05-16 00:00:00 | Whales | HR - PDR | Completion of a PDR
2011-05-03 00:00:00 | Whales | HR - Leavers | VES
2011-05-31 00:00:00 | Whales | HR - Leave & Sickness | Annual Leave
2011-05-12 00:00:00 | Whales | HR - PDR | Completion of a PDR
2011-05-20 00:00:00 | Whales | HR - Allowances Payments & Deductions | Allowances
2011-05-09 00:00:00 | Whales | HR - Telephone Notifications & Requests | Change of Line Manager
2011-05-17 00:00:00 | Whales | HR - Leave & Sickness | Annual Leave
2011-05-12 00:00:00 | Whales | HR - Leave & Sickness | Annual Leave
2011-05-09 00:00:00 | Whales | HR - Pay | Payslips
2011-05-04 00:00:00 | Whales | HR - Telephone Notifications & Requests | Data Access Request
2011-05-31 00:00:00 | Whales | HR - Telephone Notifications & Requests | Change of Line Manager
2011-05-18 00:00:00 | Whales | HR - Leavers | Employment Reference Request
2011-05-16 00:00:00 | Whales | HR - PDR | Completion of a PDR
2011-05-18 00:00:00 | Whales | HR - Leave & Sickness | Sickness Leave
2011-05-12 00:00:00 | Whales | HR - Pay | Payslips
2011-05-09 00:00:00 | Whales | HR - PDR | Policy Question (PDR Only)
2011-05-03 00:00:00 | Whales | HR - Allowances Payments & Deductions | AHW
2011-05-07 00:00:00 | Whales | HR - Contract Changes | Contract Change
2011-05-16 00:00:00 | Whales | HR - Policy Advice | Cycle To Work
2011-05-11 00:00:00 | Whales | HR - Policy Advice | Cycle To Work
2011-05-19 00:00:00 | Whales | HR - Leave & Sickness | Sickness Leave
2011-05-05 00:00:00 | Whales | HR - Allowances Payments & Deductions | Allowances
2011-05-09 00:00:00 | Whales | HR - Leave & Sickness | Sickness Leave
2011-05-13 00:00:00 | Whales | HR - Leavers | VES
2011-05-03 00:00:00 | Whales | HR - Leavers | VES
2011-05-26 00:00:00 | Whales | HR - Allowances Payments & Deductions | AHW
2011-05-11 00:00:00 | Whales | HR - Customer Services | Chasing SR Query
2011-05-11 00:00:00 | Whales | HR - Allowances Payments & Deductions | AHW
2011-05-03 00:00:00 | Whales | HR - Allowances Payments & Deductions | AHW
2011-05-06 00:00:00 | Whales | HR - Pay | Pay Award
2011-05-13 00:00:00 | Whales | HR - Telephone Notifications & Requests | Change of Line Manager
2011-05-04 00:00:00 | Whales | HR - Telephone Notifications & Requests | Change of Line Manager
2011-05-03 00:00:00 | Whales | HR - Telephone Notifications & Requests | Change of Line Manager
2011-05-27 00:00:00 | Whales | HR - Allowances Payments & Deductions | Allowances
2011-05-24 00:00:00 | Whales | HR - Leavers | VES
2011-05-27 00:00:00 | Whales | HR - Leavers | VES
2011-05-23 00:00:00 | Whales | HR - Leavers | VES
2011-05-09 00:00:00 | Whales | HR - Leavers | VES
2011-05-17 00:00:00 | Whales | HR - Policy Advice | Cycle To Work
2011-05-09 00:00:00 | Whales | HR - Telephone Notifications & Requests | Change of Line Manager
2011-05-13 00:00:00 | Whales | HR - Customer Services | Chasing SR Query
2011-05-06 00:00:00 | Whales | HR - Leavers | VES
2011-05-06 00:00:00 | Whales | HR - Allowances Payments & Deductions | AHW
2011-05-13 00:00:00 | Whales | HR - Leave & Sickness | Annual Leave
2011-05-10 00:00:00 | Whales | HR - Leavers | VES
2011-05-10 00:00:00 | Whales | HR - Telephone Notifications & Requests | Data Access Request
2011-05-10 00:00:00 | Whales | HR - Transferred Call | HO User Support
2011-05-04 00:00:00 | Whales | HR - Telephone Notifications & Requests | Change of Line Manager
2011-05-20 00:00:00 | Whales | HR - Leave & Sickness | Sickness Leave
2011-05-23 00:00:00 | Whales | HR - Leave & Sickness | Annual Leave
2011-05-31 00:00:00 | Whales | HR - Leave & Sickness | Annual Leave
2011-05-04 00:00:00 | Whales | HR - Pay | Pay Award
2011-05-17 00:00:00 | Whales | HR - PDR | Completion of a PDR
2011-05-05 00:00:00 | Whales | HR - Leavers | VES
2011-05-27 00:00:00 | Whales | HR - Leave & Sickness | Sickness Leave
2011-05-23 00:00:00 | Whales | HR - Leave & Sickness | Sickness Leave
2011-05-23 00:00:00 | Whales | HR - Leave & Sickness | Sickness Leave
2011-05-19 00:00:00 | Whales | HR - Customer Services | Chasing SR Query
2011-05-18 00:00:00 | Whales | HR - Leave & Sickness | Sickness Leave
2011-05-16 00:00:00 | Whales | HR - Leavers | VES
2011-05-11 00:00:00 | Whales | HR - Customer Services | Chasing SR Query
2011-05-24 00:00:00 | Whales | HR - Third Party Call | Other Requestor