Spreadsheet: 0978a0da-f28f-4944-b267-d146aa50326e
Sheet: Support 

Support Standards
Criteria
 | Inadequate Developed=1 | Minimally  Developed=2 | Moderately Developed=3 | Substantially Developed=4 | Points
Faculty Support: A quality online program supports the faculty by providing opportunities for them to develop their professional skills, through mentoring, professional development, and technical assistance. | Information provided, but lacks clarity and inadequate detail on how it mentors, provides feedback, professional development, and or timely effective support of its teachers. | Information Is  provided and somewhat clear, but  has minimal detail on how it mentors, provides feedback, professional development, and or timely effective support of its teachers. | Information is  provided , appears complete with moderate detail on how it mentors, provides feedback, professional development, and or timely effective support of its teachers. | Information Is provided, and provides substantial detail on how it mentors, provides feedback, professional development, and or timely effective support of its teachers.
Student Support: A quality online program has student support services to address the various needs of students at different levels within the organization.  The levels of support are appropriate and adequate for a student's success. | Information Is provided, but lacks clarity and inadequate detail on how it  support services  address the various needs of students at different levels within the organization.  The levels of support detailed do not appear adequate for a student's success. | Information is  provided and somewhat clear, but  has minimal detail on how it provides support services to address the various needs of students at different levels within the organization .  The levels of support are somewhat detailed and appear appropriate and adequate for a student's success. | Information is  provided with moderate detail on how it provides support services to address the various needs of students at different levels within the organization .  The levels of support are detailed and appear appropriate and adequate for a student's success. | Information is  provided with substantial detail on how it provides support services to address the various needs of students at different levels within the organization .  The levels of support are  detailed and appear appropriate and adequate for a student's success.
Guidance Support: A quality online program has guidance services to support students and parents to ensure success of the online program. Depending on the program, these services are either directly provide by the program or a service provider, or in the case of supplemental programs these services may be provided by the local school. | Information Is provided, but lacks clarity and inadequate detail on how guidance services are provided.  There is great ambiguity on how the services are provided. | Information is provided with minimal details on how the  guidance services are provided.  There is ambiguity on how the services are provided or who provides the services. | Information is provided with moderate details on how the  guidance services are provided.  There is  little ambiguity on how the services are provided or who provides the services. | Information is substantial and details how the  guidance services are provided.  There is no ambiguity on how the services are provided or who provides the services.
Organizational Support:  A quality online program has organizational support to oversee the  instructional learning environment as it is conveyed through technology.  Some organization support services may be distributed between the program and other entities, depending on the physical location where the students are taking their online course. | Information is provided, but lacks clarity and inadequate detail how the organization provides oversight of learning and support services in the online environment. | Information is  provided and somewhat clear, but  has minimal detail how the organization provides oversight of learning and support services in the online environment. | Information is  provided , appears complete with moderate detail on how the organization provides oversight of learning and support services in the online environment. | Information Is provided,  complete, and has substantial detail on how the organization provides oversight of learning and support services in the online environment.
Parent/Guardian Support: A quality online program, parents/guardians play an integral part in their student's educational life.  They work as a team with faculty, administrators, guidance services, and organizational support to ensure a quality educational experience for their students. | Information provided, but lacks clarity and inadequate detail on how the organization teams with parents/guardians , faculty members, and other key staff  to provide support services in the online environment. | Information Is  provided and somewhat clear, but  has minimal detail on how  the organization teams with parents/guardians , faculty members, and other key staff  to provide support services in the online environment. | Information is  provided , appears complete with moderate detail on how the organization teams with parents/guardians , faculty members, and other key staff  to provide support services in the online environment. | Information Is provided, and provides substantial detail on how  the organization teams with parents/guardians , faculty members, and other key staff  to provide support services in the online environment.
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