Spreadsheet: 885398d1734943112-pivot-table-issue-resend-log-copyv3
Sheet: Resend Log 

Week | Month | Date | Agent ID | Shopify Number | Linnworks Number | Sku / Product Items | Qty | Value of resent products £ | Reason for Resend | Damage Area | Further Comments | Carrier | Collection Booked? | If No why? | Tracking for return | [NAME]? | Date Original Returned | [NAME] by [NAME] confirmed
 | January | 2024-01-03 00:00:00 | JLC | 89810 | 195659 | NWP-SW-WAL-50-60X240-03 SlatWall Grand Walnut - 2.4m - Black Felt | 3 | 458.97 | Incorrect Item Received |  | [NAME] sent not Walnut. DX collecting 5th January |  | Yes |  | G9641082
 | January | 2024-01-03 00:00:00 | JLC | 89824 | 195676 | NWACM-NOA-OIL-24M-G - 1 x 2.4m [NAME] OILED on GREY felt | 1 | 116.99 | Carrier Damaged |  | Badly scratched on arrival |  | No | USA and damaged
 | January | 2024-01-03 00:00:00 | JLC | 89818 | 195669 | NWSW-WAL-B-24M-SINGLE - SlatWall Waterproof Walnut and Black (Single) | 1 | 52.99 | Carrier Damaged |  | Chipped panel on the sides |  | No | too much damage to the panel
 | January | 2024-01-05 00:00:00 | JLC | 90056 | 195920 | NWACM-WOA-24M-G - SlatWall Acoustic Washed Oak - 2.4m / Grey | 2 | 233.98 | Incorrect Item Received |  | 2 x Walnut sent not washed oak |  | Yes |  | G9647770
 | January | 2024-01-08 00:00:00 | JLC | 86607 | 192219 | NWSW-NOA-24M - SlatWall Waterproof Natural Oak | 2 | 143.987 | Incorrect Item Received |  | 2 packs of W/P Walnut sent not Natural Oak |  | Yes |  | G9649058
 | January | 2024-01-09 00:00:00 | CR |  | 196350 | NWA-ACF-3M-B - NWA-ACF-24M-B - Black felts 2.4/3m | 5 | 214.95 | Order processed but not shipped |  | 5 flet sheets not shipped out |  | No | was not sent out the first time | G9650386
 | January | 2024-01-10 00:00:00 | JLC | 90655 | 196556 | NWSW-NOA-B-24M - 5 x SlatWall Waterproof Natural Oak and Black Pack of 3 | 5 | 359.95 | Order processed but not shipped |  | Order not dipatched but processed in Linnworks and shopify |  | No | Nothing to collect. New order created for the customer
 | January | 2024-01-11 00:00:00 | JLC | 89081 | 196661 | NWI-SLATW-OAK-TOPT-3M- Natural Oak Top Trim | 1 | 35.99 | Lost in Transit |  | PF can not find it |  | No | Nothing to collect lost.
 | January | 2024-01-11 00:00:00 | JLC | 86912 | 192524 | NWACM-CHAR-24M-B - SlatWall Acoustic Charcoal Black 2.4m | 2 | 116.99 | Product Issue - Fault |  | patchy colours midway through the panel |  | Yes |  | G9653385
 | January | 2024-01-12 00:00:00 | [NAME] | 88752 | 194569 | NWACM-RGR-3M-B - SlatWall Acoustic [NAME] | 2 | 319.98 | Carrier Damaged |  | 2 Broken End Slats |  | Yes |  | G9653952
 | January | 2024-01-12 00:00:00 | JLC | 89863 | 196808 | SKU: NWACM-SMOA - Slatwall Acoustic Smoked oak 2.4m/Black felt | 4 | 467.96 | Lost in Transit |  | PF can not find it.  Formal complaint raised - description given and searches taking place but courier has declared it lost - MRN 13439352. Compliant number |  | No | Lost in transit by courier
 | January | 2024-01-12 00:00:00 |  | 90918 | 196832 | NWSW-NOA-24M - SlatWall Waterproof Natural Oak Packs of 3 | 2 | 143.98 | Lost in Transit |  | DX left order outside the customers proprty when she was not at home, failed to go back to collect it until 2 days later and it was missing. |  | No | Nothing to collect as missing
 | January | 2024-01-15 00:00:00 | BF | 85945 | 191520 | NWP-SLATW-WALN-MIDI-60x120-018 - SKU: NWP-SLATW-OAK-BMDF-MIDI-60x120-017 (custom oilng) | 1 | 76.99 | Product Issue - Colour Match |  | New walnut did not match walnut from 2 years ago |  | Yes |  | N0299672 |  | 2024-01-12 00:00:00
 | January | 2024-01-15 00:00:00 | JLC | 90507 | 196393 | NWACM-NOA-24M-B - SlatWall Natural Oak (2.4m) - 2.4m (High) | 2 | 233.98 | Order processed but not shipped |  | Original order processed and fulfilled but not sent at all |  | No | Nothing to collect. New order created for the customer
 | January | 2024-01-16 00:00:00 | [NAME] |  | 48483 | NWACM-NOA-BMDF-24M-B | 1 | 116.99 | Carrier Damaged |  | Damged panel |  | Yes |  | G9658007
 | January | 2024-01-16 00:00:00 | JLC | 88493 | 197295 | NWSW-WAL-B-24M -  SlatWall Waterproof Walnut and Black packs of 3 | 6 | 431.94 | Order processed but not shipped |  | Order was not shipped due to lack of stock but it has all been processed and fulfilled |  | No | Nothing to collect. New order created for the customer
 | January | 2024-01-16 00:00:00 | LD | 88735 | 197310 | NWP-SLATW-GREY-MINI-SI  Slatwall mini [NAME] | 3 |  | [NAME] from Order |  | only one shipped not four |  | No
 | January | 2024-01-17 00:00:00 | JLC | 91352 | 197282 | NWACS-NOA-OIL-G - SlatWall Natural Oak Oiled Sample ([NAME]) | 1 | 0 | Incorrect Item Received |  | Diapatched black felt not grey for customer colour matching |  | No | Not worth cost
 | January | 2024-01-17 00:00:00 | BF | 90793 | 196700 | NWACM-DWAL-24M-B - SlatWall Acoustic Deep Walnut - 2.4m / Black Felt | 2 | 233.98 | Order processed but not shipped |  |  |  | No | Nothing to collect. New order created for the customer
 | January | 2024-01-17 00:00:00 | JLC | 89545 | 197422 | NWSW-NOA-B-24M - SlatWall Waterproof Natural Oak and Black | 1 | 71.99 | Incorrect Item Received |  | Sent W/P Nat Oak not Nat Oak and Black |  | Yes |  | G9659214
 | January | 2024-01-18 00:00:00 | CR | 89796 | 197512 | NWSW-WAL-B-24M - SlatWall Waterproof Walnut and Black | 4 | 287.96 | was not sent out |  | was never sent out in time
 | January | 2024-01-19 00:00:00 | JLC | 90361 | 197719 | NWP-SLATW-OAK-BMDF-MINI-PK4-60x60-010 - SlatWall Mini Natural Oak and Black | 1 | 125.54 | Order processed but not shipped |  | only one pack was dispatched but [NAME] and Shopify say 2 processed. |  | No | Nothing to collect. New order created for the customer
 | January | 2024-01-19 00:00:00 |  | 91774 | 197734 | NWACS-NOA-OIL-G - SlatWall Natural Oak Sample Grey Felt / Oiled | 1 | 0 | Incorrect Item Received |  | sent washed oak not oiled [NAME] sample |  | No
 | January | 2024-01-22 00:00:00 | JLC | 89904 | 198109 | NWSW-NOA-B-24M - SlatWall Waterproof Natural Oak and Black Pack of 3 | 3 | 215.97 | [NAME] from Order |  | Team only sent 5 boxes with the courier not 8. |  | No | Nothing to collect. New order created for the customer
 | January | 2024-01-22 00:00:00 | JLC | 90361 | 198113 | NWP-SLATW-OAK-BMDF-MINI-SINGLE-60x60-010 - SlatWall Mini Natural Oak and Black - Black Core - Black Felt - Single | 2 | 85.48 | [NAME] from Order |  | [NAME] sent 2 singles not a box of 4 |  | No | Nothing to collect. New order created for the customer
 | January | 2024-01-22 00:00:00 | LD | 90379 | 198111 | SlatWall Natural Oak (2.4m) - 2.4m (High) | 2 | 233.98 | Order processed but not shipped |  | Label created but no order in network |  | No | Nothing to collect. New order created for the customer
 | January | 2024-01-23 00:00:00 | CR | 90582 | 196473 | NWACM-NOA-24M-BSlatWall Natural Oak (2.4m) - 2.4m (High) | 1 | 116.99 | Order processed but not shipped |  | Label created but no order in network |  | No | Nothing to collect. New order created for the customer
 | January | 2024-01-23 00:00:00 | CR | 90542 | 198261 | NWSW-NOA-24M-SINGLE - SlatWall Waterproof Natural Oak (Single) | 2 | 105.98 | Order processed but not shipped |  | Label created but no order in network |  | No | Nothing to collect. New order created for the customer
 | January | 2024-01-23 00:00:00 | CR | 91486 | 197425 | mixed sample order oiled oak and smoked oak sample | 2 | 9.95 | Incorrect Item Received |  | Was sent 2 incorrect samples |  | No
 | January | 2024-01-24 00:00:00 | JLC | 92158 | 198123 | NWSW-NOA-B-24M - SlatWall Waterproof Natural Oak and Black Pack of 3 | 10 | 1199.9 | Order processed but not shipped |  | DX tracking activated but order not shiopped or fulfilled in shopify. [NAME] says processed. |  | No | Nothing to collect as not sent. [NAME] created for customer
 | January | 2024-01-25 00:00:00 | JLC | 92482 | 198471 | NWA-ECG-WAL-B-24M - 	SlatWall Waterproof End Cap Walnut and Black Groove | 6 | 149.94 | Carrier Damaged |  | Arrived broken and package torn - refused by customer. |  | No | Carrier disposed due to severe damage.
 | January | 2024-01-25 00:00:00 | JLC | 90247 | 196543 | NWACM-NOA-OIL-BMDF-24M-B - SlatWall Acoustic Natural Oak and Black 2.4m / Oiled | 3 | 350.97 | Order processed but not shipped |  | only 1 was packed ordered 2 |  | No | Nothing to collect as not sent. Resend created in [NAME] by someone.
 | January | 2024-01-26 00:00:00 | CR | 91177 | 197093 | SlatWall Natural Oak Oiled ([NAME]) - 2.4m - Grab Adhesive | 4 | 363.96 | Order processed but not shipped |  | Pf TRACKING AND NOT BEEN SENT |  | No | Nothing to collect as not sent. Resend created in [NAME] by someone.
 | January | 2024-01-26 00:00:00 | CR | 89758 |  | Corner Trims - Oiled Oak - 195603 linnworks | 2 | 39.98 | Order processed but not shipped |  | Pf TRACKING AND NOT BEEN SENT |  | No | Nothing to collect as not sent. Resend created in [NAME] by someone.
 | January | 2024-01-26 00:00:00 | JLC | 89800 | 195648 | NWSW-NOA-B-24M-SINGLE - SlatWall Waterproof Natural Oak and Black Single Panel | 1 | 47.69 | Incorrect Item Received |  | Sent a pack of 3 Nat Oak W/P not a single [NAME] and Black W/P panel. |  | Yes |  | DX - G9667624
 | January | 2024-01-26 00:00:00 | JLC | 91771 | 198614 | NWACM-RGR-3M-B - SlatWall Acoustic [NAME]3m / Black Felt | 1 | 143.99 | Carrier Damaged |  | Chipped along edges and on corners. |  | No | Too much damage sustained to panel.
 | January | 2024-01-26 00:00:00 | JLC | 88845 | 198627 | NWM-RBROWN -Rustic Brown Planks - 1m² Pack (7 x Oak Planks) | 12 | 431.89 | Lost in Transit |  | Carrier deliverd at unknown location - lost/stollen |  | No | Nothing to collect as lost/stollen
 | January | 2024-01-29 00:00:00 | BF | 88028 | 193754 | NWP-SW-D-WAL-50-60X300-010 - 3m grand deep walnut | 1 | 199.99 | Incorrect Item Received |  | Sent nat oak oiled grand not dw |  | Yes |  | [NAME]
 | January | 2024-01-30 00:00:00 | JLC | 88967 | 199097 | NW3DM-JAVA - Java Teak Panels - 1m² Pack (8 x Teak Panels) | 1 | 49.99 | Carrier Damaged |  | 1 box arrived in pieces so customer needs a few more opnaels to complete his project. |  | No | Nothing to collect/ damaged blocks
 | January | 2024-01-30 00:00:00 | CR | 91103 | 197018 | SlatWall Acoustic [NAME]m High / Grey | 4 | 467.96 | Incorrect Item Received |  | 4 incorrect panels |  | Yes
 | January | 2024-01-31 00:00:00 | CR | 92128 | 198087 | SlatWall Acoustic Deep Walnut - 3m (High) / Black Felt | 2 | 319.98 | Incorrect Item Received |  | 2 panels reccived not 4 |  | No | sending out more
 | January | 2024-01-31 00:00:00 | [NAME] | 88896 | 194732 | Individual WP Slats | 10 | 212.4 | Carrier Damaged |  | [NAME] |  | No | Damage / Broken Slats / Not to collect
 | January | 2024-01-31 00:00:00 | [NAME] | 91717 | 199204 | Slawtall 2.4m Black Felt No Finish | 3 | 350.97 | Product Issue - Fault |  | 2 water damage and 1 defect |  | Yes |  | G9671887
 | February | 2024-02-01 00:00:00 | LD | 88614 | 199295 | SlatWall Grand Natural Oak | 3 | 458.97 | Carrier Damaged |  | end slats damaged on 3 panels - suggests dropped on side |  | No
 | February | 2024-02-01 00:00:00 |  | 89908 | 199331 | NWSW-WAL-24M - SlatWall Waterproof Walnut pack of 3 | 1 | 59.99 | Product Issue - Fault |  | photo peeling off the panel |  | No | Damage too great to the panel as cutomer has tried to fit.
 | February | 2024-02-05 00:00:00 | JLC | 90321 | 199656 | NWS-WOA-B -SlatWall Acoustic Washed Oak Sample Black and  NWS-WOA-G - SlatWall Acoustic Washed Oak Sample Grey | 2 | 9.99 | [NAME] |  | Royal Mail sent but Spanish Customs returning to UK. |  | No | Carrier returning.
 | February | 2024-02-05 00:00:00 | JLC |  | 199662 | NWACM-NOA-BMDF-24M- Oak on Black MDF Core 2.4m | 1 | 129.99 | Incorrect Item Received |  | Dispatched wrong panels. |  | No | Customer has cut the panels before realising she had one wrong product.
 | February | 2024-02-05 00:00:00 | BF | 89482 | 199689 | NWACM-CHAR-24M-B SlatWall Acoustic Charcoal Black 2.4m | 2 | 259.98 | Lost in Transit |  |  |  | No | never delivered - marked as RTS
 | February | 2024-02-06 00:00:00 | Eoc | 92857 | 199817 | SlatWall Natural Oak Oiled Sample (Black Felt), SlatWall Waterproof Walnut Sample,  SlatWall Waterproof Natural Oak Sample | 3 | 14.97 | Lost in Transit |  | DPD return to sender |  | No | Carrier returning. | 15976900000000
 | February | 2024-02-07 00:00:00 | JLC | 92723 | 199945 | NWACM-WAL-24M-B - SlatWall Acoustic Walnut - 2.4m / Black Felt | 4 | 233.98 | Order processed but not shipped |  | PF say they only receivd 1 box from us not 3 and our warehouse say they sent 3. 2 Missing/not arrived |  | No | never delivered - marked as RTS
 | February | 2024-02-08 00:00:00 | Eoc | 91013 | 200039 | NWSW-NOA-24M - SlatWall Waterproof Natural Oak 3 packs 2.4m | 2 | 138.58 | Order processed but not shipped |  |  |  | No | Nothing to collect as not sent. Resend created in [NAME] by someone.
 | February | 2024-02-08 00:00:00 | Eoc | 93956 | 200062 | NWP-SLATW-OAK-BMDF-MIDI-60x120-017 SlatWall Midi Natural Oak and Black - Black MDF - Black Felt | 2 | 138.58 | Order processed but not shipped |  |  |  | No | Nothing to collect as not sent. [NAME] created for customer
 | February | 2024-02-09 00:00:00 | Eoc | 94053 | 200162 | SlatWall Grand Natural Oak Sample - Oiled Finish - Black Felt | 1 | 4.99 | Lost in Transit |  | tracking showing as delivered, customer not recieved |  | No | Nothing to collect as lost/stollen
 | February | 2024-02-09 00:00:00 | Eoc | 94090 | 200200 | [NAME] - Unprimed | 1 | 4.99 | [NAME] from Order |  | not in parcel resending |  | No | Nothing to collect as not sent. [NAME] created for customer
 | February | 2024-02-12 00:00:00 | JLC | 93404 | 200464 | NWP-SLATW-WALN-MIDI-60x120-018 - SlatWall Midi Walnut | 1 | 69.29 | Carrier Damaged |  | panel damegd on the end slats. |  | No | Damage not worth collecting.
 | February | 2024-02-12 00:00:00 | Eoc | 94363 | 200474 | NWACM-WAL-24M-B - SlatWall Acoustic Walnut - 2.4m (High) / Black | 3 | 350.97 | Carrier Damaged |  | Panels left outside in bad weather |  | No | Damage not worth collecting.
 | February | 2024-02-14 00:00:00 | LD | 84238 | 200685 | SlatWall Waterproof Natural Oak and Black pack of 3 | 2 | 96 | Incorrect Item Received |  | Sent the wron g colour - (walnut ) |  | Yes |  | G9694497
 | February | 2024-02-15 00:00:00 | JLC | 93257 | 200830 | Slatwall Acoustic Natural Oak/3m /Grey [NAME] /OILED | 1 | 159.99 | Lost in Transit |  | DX lost - never arrived RTS if appears |  | No | Nothing to collect as lost/stollen
 | February | 2024-02-21 00:00:00 | JLC | 93856 | 201463 | SlatWall Waterproof Individual Slat Natural Oak  NWSW-I-NOA-24M | 1 | 24.99 | Carrier Damaged |  | Dented and marked/scratched in transit |  | No | Damaged so not worth collecting
 | February | 2024-02-23 00:00:00 | JLC | 93253 | 201618 | SlatWall Grand Natural Oak 2.4m / Oiled NWP-SW-OAK-OIL-50-60X240-02 | 1 | 169.99 | Carrier Damaged |  | Corners scuffed and damaged in transit |  | No | Damage too great to the panel as cutomer has tried to fit.
 | February | 2024-02-26 00:00:00 | JLC | 95032 | 201192 | SlatWall Waterproof Natural Oak and Black pack of 3 - NWSW-NOA-B-24M | 1 | 108 | Carrier Damaged |  | Dented and marked/scratched in transit |  | Yes |  | G9694459
 | February | 2024-02-26 00:00:00 | jLC | 93626 | 199683 | SlatWall Acoustic Deep Walnut - 2.4m (High) / Black Felt | 2 | 258.98 | Product Issue - Fault |  | 1 panel with product fault and spotting and1 panel carrier damaged. |  | Yes |  | to be confirmed on Wednesday.
 | February | 2024-02-26 00:00:00 | [NAME] | 92024 | 201930 | SlatWall Waterproof Natural Oak | 3 | 215.97 | Order processed but not shipped |  | showing as fulfilled but never sent with carrier |  | no | Nothing to collect as not sent. Resend created in [NAME] by someone.
 | February | 2024-02-27 00:00:00 | [NAME] | 94543 | 202004 | SlatWall Midi Natural Oak - Black Felt | 2 | 138.58 | Order processed but not shipped |  | showing as fulfilled but never sent with carrier |  | No | Nothing to collect as not sent. Resend created in [NAME] by someone.
 | February | 2024-02-27 00:00:00 | [NAME] | 95428 | 202030 | SlatWall Waterproof Walnut and Black Sample | 1 | 4.99 | Order processed but not shipped |  | showing as fulfilled but never sent with carrier |  |  | Nothing to collect as not sent. Resend created in [NAME] by someone.
 | February | 2024-02-27 00:00:00 | RP | 94142 | 202035 | SlatWall Midi Natural Oak - Black Felt | 2 | 138.58 | Order processed but not shipped |  | showing as fulfilled but never sent with carrier |  | No | Nothing to collect as not sent.
 | February | 2024-02-27 00:00:00 | RP | 95837 |  | SlatWall Waterproof Walnut and Black Sample | 1 | 4.99 | Order processed but not shipped |  | showing as fulfilled but never sent with carrier |  | No | Nothing to collect as not sent.
 | February | 2024-02-27 00:00:00 | JLC | 94227 | 202053 | Colorado teak panels NW3DM-COL | 1 | 99.99 | Carrier Damaged |  | All broken apart |  | No | Too damaged
 | February | 2024-02-28 00:00:00 | RP | 95909 |  | Individual Slats (Natural Oak) | 5 | 64.95 | [NAME] from Order |  | not in parcel resending |  | No | Nothing to collect as not sent.
 | February | 2024-02-28 00:00:00 | RP | 93535 | 202150 | [NAME] | 2 | 99.98 | Order processed but not shipped |  | showing as fulfilled but never sent with carrier |  | No | Nothing to collect as not sent.
 | February | 2024-02-28 00:00:00 | [NAME] | 95049 | 202173 | SlatWall Natural Oak on Black MDF Core Black Felt Sample & SlatWall Natural Oak Oiled Sample (Black Felt) | 1 | 9.98 | Lost in Transit |  | Lost by carrier |  | No | Nothing to collect as not sent.
 | February | 2024-02-28 00:00:00 | RP | 93522 | 202175 | [NAME] | 5 | 249.95 | Order processed but not shipped |  | showing as fulfilled but never sent with carrier |  | No | Nothing to collect as not sent.
 | February | 2024-02-29 00:00:00 | RP | 96010 | 202248 | SlatWall Waterproof Walnut | 1 | 119.99 | Incorrect Item Received |  | sent wrong colour (walnut/black)
 | March | 2024-03-01 00:00:00 | [NAME] |  | 202358 | SlatWall Natural Oak (3m) - 3m (High) | 16 | 2303.86 | Lost in Transit |  | Carrier didnt deliver sent back to naturewall |  | No
 | March | 2024-03-04 00:00:00 | [NAME] | 89737 | 202652 | SlatWall Waterproof Natural Oak and Black (pack of 3) | 1 | 71.99 | [NAME] from Order |  | ordered 2 x placof 3 only one delivered |  | No | Nothing to collect as not sent.
 | March | 2024-03-04 00:00:00 | [NAME] | 89787 | 202674 | SlatWall Waterproof Natural Oak and Black (pack of 3) | 1 | 71.99 | Lost in Transit |  | never received from carrier |  | No | Nothing to collect as lost/stollen
 | March | 2024-03-05 00:00:00 | [NAME] | 92410 | 202746 | SlatWall Waterproof Natural Oak and Black Sample | 1 | 4.99 | Lost in Transit |  | never received from carrier |  | no | Nothing to collect as lost/stollen
 | March | 2024-03-05 00:00:00 | [NAME] | 96497 | 202765 | SlatWall Acoustic Natural Oak 3 m oiled | 1 | 159.99 | [NAME] from Order |  | ordered 2 only 1 delivered |  | no | Nothing to collect as missing item on order
 | March | 2024-03-06 00:00:00 | CW | 95317 | 202867 | Oak on Black MDF Core 2.4m | 1 | 109.99 | Order processed but not shipped |  | Showing dispatch label but no updates from Carrier |  | No | Nothing to collect as not sent.
 | March | 2024-03-06 00:00:00 | CW | 95130 | 202869 | Oak on Black MDF Core 2.4m | 6 | 659.94 | Order processed but not shipped |  | Showing dispatch label but no updates from Carrier |  | No | Nothing to collect as not sent.
 | March | 2024-03-06 00:00:00 | RP | 94810 | 202873 | Oak on Black MDF Core 2.4m | 3 | 313.47 | Order processed but not shipped |  | showing as fulfilled but never sent with carrier |  | No | Nothing to collect as not sent.
 | March | 2024-03-06 00:00:00 | [NAME] |  | 202912 | SlatWall Waterproof Walnut and Black (Single) | 1 | 74.99 | Product Issue - Damaged |  | Dasmaged Panel |  | No | Customer to dispose of damaged panel
 | March | 2024-03-07 00:00:00 | [NAME] | 96691 | 202973 | SlatWall Waterproof Walnut and Black (Pack of 3) | 2 | 239.98 | [NAME] from Order |  | Showing dispatch label but no updates from Carrier |  | No
 | March | 2024-03-07 00:00:00 | CW | 91132 | 202988 | [NAME] (7 x Oak Planks) | 1 | 39.99 | Product Issue - Damaged |  | 3x faulty planks |  | no | Nothing to collect
 | March | 2024-03-08 00:00:00 | CW | 95809 | 202027 | [NAME] | 2 | 89.98 | Incorrect Item Received |  | 2x Panels not oiled |  | Yes |  | G9709722
 | March | 2024-03-08 00:00:00 | CW | 96793 | 203084 | [NAME] | 1 | 4.99 | Other (please add to comments) |  | Order not appearing on [NAME] |  | No | Nothing to collect
 | March | 2024-03-08 00:00:00 | RP | 96209 | 203080 | SlatWall Acoustic Charcoal Black 2.4m | 1 | 117 | Product Issue - Damaged |  | Damaged panel |  | Yes |  | G9706127
 | March | 2024-03-08 00:00:00 | RP | 94790 |  | SlatWall Natural Oak and Black - Black Felt - Oiled - 3m | 2 | 319.98 | Lost in Transit |  | lost after delivery attempted |  | No | Nothing to collect
 | March | 2024-03-11 00:00:00 | [NAME] | 96406 | 203291 | SlatWall Waterproof Walnut and Black (Pack of 3) | 1 | 119.99 | Lost in Transit |  | carrier lost package |  | No | Nothing to collect
 | March | 2024-03-11 00:00:00 | JLC | 93915 | 203283 | SlatWall Acoustic [NAME]m High / grey felt | 1 | 159.99 | Incorrect Item Received |  | 3nd replacement due to dispatch errors |  | Yes |  | G9708184
 | March | 2024-03-11 00:00:00 | RP | 97001 | 203297 | [NAME] | 1 | 2.99 | Order processed but not shipped
 | March | 2024-03-12 00:00:00 | CW | 95596 | 203370 | Natural Oak Planks - 1m² Pack (7 x Oak Planks) | 3 | 149.97 | Lost in Transit |  |  |  | No | Nothing to collect
 | March | 2024-03-12 00:00:00 | CW | 96344 | 203376 | SlatWall Acoustic Deep Walnut - 2.4m (High) / Black Felt | 1 | 117 | Carrier Damaged |  | Awaiting new delivery before arranging collection
 | March | 2024-03-12 00:00:00 | [NAME] | 97103 | 203408 | SlatWall Walnut Sample - Black & SlatWall Acoustic Charcoal Black Sample | 1 | 9.98 | Lost in Transit |  | only one of thee delivered - no recond of where other two gone |  | No
 | March | 2024-03-12 00:00:00 | CW | 96429 | 202685 | SlatWall Walnut Sample - Black, SlatWall Acoustic Washed Oak Sample - Black, SlatWall Natural Oak Sample - Black | 1 | 14.97 | [NAME] |  | Returned to Depot |  | No | Nothing to collect
 | March | 2024-03-12 00:00:00 | CW | 94790 | 203442 | SlatWall Natural Oak and Black - Black Felt - Oiled - 3m | 2 | 319.98 | [NAME] |  | Returned to Depot |  | no | Nothing to collect
 | March | 2024-03-13 00:00:00 | EOC | 96921 | 203496 | SlatWall Natural Oak and Black - Black Felt - Oiled - 3m | 1 | 159.99 | Incorrect Item Received |  |  |  | no
 | March | 2024-03-13 00:00:00 | CW | 95943 | 202171 | SlatWall Natural Oak Sample - Grey, SlatWall Acoustic Washed Oak Sample - Black, SlatWall Acoustic Washed Oak Sample - Grey, SlatWall Walnut Sample - Black, SlatWall Walnut Sample - Grey, SlatWall Natural Oak Sample - Black | 1 | 29.93 | [NAME] |  | Order is being sent back to Depot due to failed deliveries |  | No
 | March | 2024-03-13 00:00:00 | [NAME] | 97019 | 203518 | [NAME] of 4 | 3 | 464.97 | [NAME] from Order |  | received 1/4 packs |  | No
 | March | 2024-03-13 00:00:00 | JLC | 89816 | 203514 | 3m [NAME] Natural Oak and black FR OILED | 2 | 319.98 | Product Issue - Colour Match |  | [NAME] finding colour match from samples sent by customer. Urgent |  | Yes |  | G9710918
 | March | 2024-03-13 00:00:00 | JLC | 95397 | 203527 | NWACM-DWAL-24M-B - 1 x 2.4m [NAME] acoustic [NAME] on black felt | 1 | 129.99 | Order processed but not shipped |  | Only one panel recived not 2 as ordered. Dispatch error. |  | No | Nothing to collect
 | March | 2024-03-13 00:00:00 | CW | 93995 | 203538 | SlatWall Waterproof Walnut | 1 | 53.99 | Product Issue - Damaged |  | Replacement panels requested |  | no | Nothing to collect
 | March | 2024-03-13 00:00:00 | RP | 97230 | 203551 | SlatWall Waterproof End Cap Walnut and Black Tongue | 1 | 24.99 | Product Issue - Damaged |  | damaged in transit |  | no | customer to dispose of damaged item
 | March | 2024-03-14 00:00:00 | JLC | 95384 | 203607 | 3m SlatWall Natural Oak Top Trim -  NWI-SLATW-OAK-TOPT-3M-019 | 1 | 39.99 | Carrier Damaged |  | damaged in transit |  | No | Carrier disposed of damaged item.
 | March | 2024-03-18 00:00:00 | [NAME] | 94629 | 203956 | SlatWall Acoustic Walnut - 2.4m (High) / Black | 6 | 129.99 | Product Issue - Colour Match |  | Colour issues do not match |  | Yes | will arrange once rep[lacement are delivered and inspected
 | March | 2024-03-18 00:00:00 | CW |  | 203983 | Grey Felt Sheets 2.4M | 8 | 279.92 | [NAME] |  | Order was not dispatched after a week delay - cancelling original order |  | No | Nothing to collect
 | March | 2024-03-18 00:00:00 | [NAME] | 97649 | 203995 | SlatWall Waterproof Walnut pack of 3 | 1 | 119.99 | [NAME] from Order |  | only received one pack of three |  | No
 | March | 2024-03-19 00:00:00 | [NAME] | 93542 | 204117 | SlatWall Waterproof Individual Slat Walnut | 4 | 99.96 | Incorrect Item Received |  | received 1 x pack of 3 walnut and black not 4 x individual walnut |  | yes |  | G9716148
 | March | 2024-03-19 00:00:00 | [NAME] | 97216 | 204133 | Black Felt Sheets 2.4m | 2 | 69.98 | [NAME] from Order |  | received 1 out of three ordered |  | No | nothing to collect
 | March | 2024-03-19 00:00:00 | CW | 88766 | 204145 | SlatWall Waterproof End Cap Natural Oak Groove | 3 | 74.97 | Carrier Damaged |  | 3rd redelivery attempt - have raised with DHL |  | No | nothing to collect
 | March | 2024-03-19 00:00:00 | [NAME] | 96432 | 204161 | SlatWall MDF Panels - 2.4m - Unprimed | 1 | 79.99 | [NAME] from Order |  | showing as fulfilled not dispatched |  | no | nothing to collect
 | March | 2024-03-19 00:00:00 | CW | 95959 | 204174 | SlatWall Waterproof Walnut and Black (Single) | 1 | 74.99 | Carrier Damaged |  | Raising with DX |  | No
 | March | 2024-03-20 00:00:00 | [NAME] | 96720 | 204231 | SlatWall Natural Oak (2.4m) - 2.4m (High) | 2 | 109.99 | Carrier Damaged |  | Damaged in transit |  | no | customer to dispose of damaged items
 | March | 2024-03-20 00:00:00 | [NAME] | 97063 | 203896 | SlatWall Grand Deep Walnut Sample- Black Felt & Individual Slat Deep Walnut - 2.4m | 2 | 15.98 | [NAME] |  | incorrect address on order delivered back to us |  | no | incorrect address on order delivered back to us
 | March | 2024-03-20 00:00:00 | [NAME] | 97553 |  | SlatWall Grand Deep Walnut Sample- Black Felt | 1 | 4.99 | Lost in Transit |  | lost by carrier |  | No | nothing to collect
 | March | 2024-03-21 00:00:00 | CW | 67190 | 204359 | Oiled Oak Planks - 1m² Pack (7 x Oak Planks) | 3 | 149.97 | Product Issue - Fault |  | faulty boards (cutting visible) |  | no | awaiting delivery
 | March | 2024-03-22 00:00:00 | CW | 96428 | 204521 | SlatWall [NAME] | 1 |  | Product Issue - Fault |  | slat veneer damaged |  | No | nothing to collect
 | March | 2024-03-22 00:00:00 | JLC | 97362 | 204500 | 1 x 2.4m [NAME] Deep Walnut on black felt NWACM-DWAL-24M-B | 1 | 129.99 | Carrier Damaged |  | A few slat cracked across the panel. |  | No | too much damage.
 | March | 2024-03-22 00:00:00 | [NAME] | 97157 | 204510 | Tongue & Groove Wood Panel - 600 x 2400 - Unprimed | 1 | 59.99 | Carrier Damaged |  | One is scuffed and damaged at the bottom |  | No | unable to use as not cutting down
 | March | 2024-03-22 00:00:00 | CW | 95971 | 204520 | Individual Slat Natural Oak - Oiled Finish - 2.4m - Pack of 30 | 1 |  | [NAME] from Order |  | Missing box and slats
 | March | 2024-03-25 00:00:00 | JLC | 97658 | 204828 | 1 x 2.4m [NAME] Walnut on Black felt NWACM-WAL-24M-B | 1 | 119.99 | Carrier Damaged |  | Courier damaged the felt both sides of the panel. |  | No
 | March | 2024-03-25 00:00:00 | CW | 97256 | 204839 | SlatWall Natural Oak Oiled Sample ([NAME]) | 1 | 4.99 | [NAME] |  | Ordered 2 weeks with no sample |  | No
 | March | 2024-03-25 00:00:00 | CW | 97341 | 204863 | Samples | 6 | 18 | [NAME] |  | Couldnt change address |  | no
 | March | 2024-03-25 00:00:00 | [NAME] | 97410 | 204875 | SlatWall Acoustic Deep Walnut - 2.4m (High) / Black Felt | 1 | 129.99 | Carrier Damaged |  | damaged in transit |  | No | customer to dispose of damaged panel
 | March | 2024-03-25 00:00:00 | CW |  | 204834 | [NAME] | 2 | 22 | Incorrect Item Received |  | amended on Shopify but not [NAME] |  | No
 | March | 2024-03-26 00:00:00 | [NAME] | 96525 | 204947 | SlatWall Acoustic Deep Walnut - 2.4m (High) / Black Felt | 1 | 129.99 | Carrier Damaged |  | damaged in transit |  | No | customer to dispose of damaged panel
 | March | 2024-03-26 00:00:00 | [NAME] | 97069 | 204995 | SlatWall Natural Oak (2.4m) - 2.4m (High) | 1 | 89.99 | Carrier Damaged |  | damaged in transit |  | No | customer to dispose of damaged panel
 | March | 2024-03-27 00:00:00 | [NAME] | 98038 | 205213 | SlatWall Acoustic Walnut - 2.4m (High) / Black | 1 | 119.99 | Carrier Damaged |  | damaged in transit |  | No | customer to dispose of damaged panel
 | March | 2024-03-28 00:00:00 | CW | 98444 | 205251 | Grey oak sample | 1 | 4.99 | Incorrect Item Received
 | March | 2024-03-28 00:00:00 | [NAME] | 96699 | 205255 | 3m [NAME], 2.4m [NAME], 3m [NAME], 2.4m [NAME] | 9 | 1349.91 | Carrier Damaged |  | carrier didnot deliver to correct address and let outside over night beinf RTS |  | No | bein RTS by DX
 | March | 2024-03-28 00:00:00 | CW | 98173 | 205254 | SlatWall Acoustic Walnut 2.4m / Black Felt | 1 | 108 | Carrier Damaged |  |  |  | no
 | March | 2024-03-28 00:00:00 | [NAME] | 95724 | EX9 6BJ | 2.4m Natural oak and balc & 3 X 3M Natural Oak and Black | 6 | 782.94 | Carrier Damaged |  | carrier damaged and weather damage |  | No | customer to dispose of damaged panels
1 | April | 2024-04-02 00:00:00 | RP | 97654 | 205657 | SlatWall Acoustic Deep Walnut - 2.4m (High) / Black Felt | 1 | 116.99 | Carrier Damaged |  | damaged in transit |  | No | customer refused delivery
1 | April | 2024-02-04 00:00:00 | CW | 98172 | 205664 | SlatWall Acoustic [NAME]m [NAME] | 1 | 117 | Carrier Damaged |  | damaged in transit |  | no
1 | April | 2024-04-02 00:00:00 | RP | 97895 | 205667 | Reeded Wood Panel - 600 x 2400 - Unprimed | 4 | 360 | Carrier Damaged |  | damaged in transit |  | No | customer refused delivery
1 | April | 2024-04-02 00:00:00 | RP | 97446 | 205678 | SlatWall Acoustic Walnut - 2.4m (High) / Black | 2 | 215.98 | Incorrect Item Received |  | stapled panels sent instead of bonded |  | No | customer to dispose of damaged panels
1 | April | 2024-04-02 00:00:00 | RP | 96762 | 205680 | SlatWall Acoustic Walnut - 3m (High) / Black | 1 | 135.99 | Carrier Damaged |  | damaged in transit |  | No | customer to dispose of damaged panels
1 | April | 2024-04-02 00:00:00 | RP | 97227 | 205725 | SlatWall Acoustic Smoked Oak - 3m (High) / Black Felt | 5 | 720 | Incorrect Item Received |  | wrong colour sent |  | No | will wait for customer to colour match
1 | April | 2024-04-03 00:00:00 | [NAME] | 92814 | 205795 | SlatWall Waterproof Walnut (Single) | 1 | 74.99 | Product Issue - Colour Match |  | colour doesnt match on one slat on panle |  | No | customer to dispose of
1 | April | 2024-04-03 00:00:00 | [NAME] |  | 205871 | SlatWall Acoustic Walnut - 3m (High) / Black & SlatWall Acoustic Walnut - 2.4m (High) / Black | 2 | 242.98 | Carrier Damaged |  | carrier refued delivery as they damaged it |  | No | not recived
1 | April | 2024-04-04 00:00:00 | CW | 98305 | 205980 | SlatWall Natural Oak Oiled (Black Felt) - 2.4m | 2 | 219.98 | Carrier Damaged |  | B&Q order - damaged in transit |  | No
1 | April | 2024-04-04 00:00:00 | BF | 96708 | 205968 | MDF tongue and groove panels (2.4m) | 4 | 215.97 | Incorrect Item Received |  |  |  | No | Awaiting dispatch
1 | April | 2024-04-04 00:00:00 | CW | 97760 | 205986 | SlatWall Acoustic Deep Walnut - 3m (High) / Black Felt | 2 | 287.98 | Incorrect Item Received |  | Wrong colour |  | No
1 | April | 2024-04-05 00:00:00 | BF | 99572 | 206071 | SlatWall Acoustic Natural Oak - 3m High / Grey | 1 | 129.99 | Carrier Damaged |  |  |  | No | Awaiting dispatch
1 | April | 2024-04-05 00:00:00 | [NAME] | 98583 | 206095 | SlatWall Acoustic Deep Walnut - 2.4m (High) / Black Felt | 2 | 234 | Carrier Damaged |  | damaged in trasnit |  | No | customer to dispose
1 | April | 2024-04-05 00:00:00 | [NAME] | 98391 | 206099 | SlatWall Waterproof Individual Slat Walnut | 1 | 24.99 | Incorrect Item Received |  | wrong item sent resending collect one |  | Yes |  | G9732013
1 | April | 2024-04-05 00:00:00 | [NAME] | 97047 | 206102 | SlatWall Acoustic Washed Oak - 2.4m / Grey | 2 | 197.99 | [NAME] |  | carrier did not deliver returned to use resending |  | No | not applicable -  customer did not recove already back in warehouse
1 | April | 2024-04-05 00:00:00 | RP | 98309 | 206110 | SlatWall Natural Oak (2.4m) - 2.4m (High) | 1 | 79.99 | Carrier Damaged |  | damaged in transit |  | Yes |  | G9732083
1 | April | 2024-04-05 00:00:00 | RP | 97988 | 206115 | SlatWall Acoustic Walnut - 3m (High) / Black | 1 | 149.99 | Carrier Damaged |  | damaged in transit |  | Yes
2 | April | 2024-04-08 00:00:00 | RP | 94447 | 206327 | Reeded Wood Panel - 600 x 2400 - Unprimed | 2 | 199.98 | [NAME] |  | returned to sender |  | no | carrier returned
2 | April | 2024-04-08 00:00:00 | [NAME] | 99296 | 206354 | SlatWall Waterproof Walnut and Black (pack of 3) | 1 | 199.99 | Carrier Damaged |  | damaged in trasnit |  | no | customer to dispose of
2 | April | 2024-04-08 00:00:00 | CW | 98509 | 205833 | SlatWall Waterproof Walnut and Black (single) | 1 | 74.99 | Carrier Damaged |  | damaged in trasnit |  | No
2 | April | 2024-04-08 00:00:00 | RP | 96743 | 206370 | SlatWall MDF Panels - 2.4m - Unprimed | 4 | 215.98 | Order processed but not shipped |  | showing as fulfilled, not dispatched |  | No | not received
2 | April | 2024-04-08 00:00:00 | CW | 91761 | 206385 | SlatWall Waterproof Natural Oak | 1 | 71.99 | Carrier Damaged |  | damaged in trasnit |  | No
2 | April | 2024-04-08 00:00:00 | CW | 96755 | 206393 | SlatWall Acoustic Washed Oak - 3m / Grey | 1 | 144 | Carrier Damaged |  | damaged in trasnit |  | no
2 | April | 2024-04-08 00:00:00 | RP | 97565 | 206401 | SlatWall Natural Oak Oiled (Black Felt) - 2.4m | 1 | 109.99 | Carrier Damaged |  | damaged in transit |  | No | customer to dispose of
2 | April | 2024-04-09 00:00:00 | [NAME] | 97540 | 206488 | Tongue & Groove Wood Panel - 600 x 2400 - Unprimed | 2 | 119.98 | Carrier Damaged |  | damaged in transit |  | Yes |  | G9735055
2 | April | 2024-04-09 00:00:00 | [NAME] | 99162 | 206520 | SlatWall Acoustic Deep Walnut Sample - Black | 1 | 4.99 | Incorrect Item Received |  | incorrect item sent |  | No | customer to dispose of
2 | April | 2024-04-09 00:00:00 | [NAME] | 990696 | 206535 | SlatWall Acoustic Walnut - 2.4m (High) / Black | 1 | 109.99 | Carrier Damaged |  | damaged in transit |  | No | customer to dispose of
2 | April | 2024-04-10 00:00:00 | [NAME] | 98306 | 206606 | SlatWall Acoustic Washed Oak - 2.4m / Black | 1 | 109.99 | Carrier Damaged |  | damaged in transit |  | No | customer to dispose of
2 | April | 2024-04-10 00:00:00 | [NAME] | 98813 | 206612 | SlatWall Waterproof End Cap Natural Oak and Black Tongue & SlatWall Waterproof End Cap Natural Oak and Black Groove | 2 | 49.98 | Incorrect Item Received |  | wrong colour sent |  | Yes |  | G9736029
2 | April | 2024-04-10 00:00:00 | CW | 98741 | 206624 | Touch Up Oils - Sky Grey | 1 | 14.99 | [NAME] from Order
2 | April | 2024-04-10 00:00:00 | CW | 98975 | 206656 | SlatWall Acoustic [NAME]m High / Grey | 3 | 351 | Incorrect Item Received |  | sent black felt not grey |  | Yes
2 | April | 2024-04-10 00:00:00 | CW | 98120 | 206672 | SlatWall Acoustic Natural Oak and Black | 2 | 234 | Carrier Damaged |  | damaged in transit |  | No
2 | April | 2024-04-11 00:00:00 | CW | 99881 | 206767 | Natural Oak Planks | 2 | 99.98 | Incorrect Item Received
2 | April | 2024-04-11 00:00:00 | RP | 98659 | 206788 | SlatWall Natural Oak (Grey Acoustic Felt) - Default Title | 1 | 79.99 | Carrier Damaged |  | damaged in transit |  | Yes |  | G9737857
2 | April | 2024-04-12 00:00:00 | [NAME] | 97718 | 206840 | SlatWall Waterproof Walnut (Single) | 1 | 74.99 | Carrier Damaged |  | damaged in transit |  | No | customer to dispose of
2 | April | 2024-04-12 00:00:00 | CW | 96551 | 206855 | SlatWall Acoustic Deep Walnut - 2.4m (High) / Black Felt | 1 | 116.99 | Carrier Damaged |  | damaged but didnt check stock straight away
2 | April | 2024-04-12 00:00:00 | BF | 97113 | 206882 | Oak on Black MDF Core 2.4m | 2 | 239.98 | Carrier Damaged
2 | April | 2024-04-12 00:00:00 | CW | 98228 | 206751 | SlatWall Natural Oak (2.4m) - 2.4m (High) | 1 | 71.99 | Carrier Damaged
2 | April | 2024-04-13 00:00:00 | [NAME] | 98769 | 206939 | SlatWall Natural Oak (2.4m) - 2.4m (High) | 1 | 79.99 | Carrier Damaged |  | damaged in transit |  | Yes |  | G9739194
3 | April | 2024-04-16 00:00:00 | [NAME] | 100046 | 207264 | SlatWall Natural Oak and Black Oiled (Black Felt) - 2.4m | 1 | 117 | Product Issue - Damaged |  | damaged in production |  | yes |  | G9741827
3 | April | 2024-04-15 00:00:00 | CW | 98435 | 207190 | SlatWall Acoustic Deep Walnut - 3m (High) / Black Felt | 1 | 143.99 | Carrier Damaged |  | damaged in transit
3 | April | 2024-04-16 00:00:00 | [NAME] | 98878 | 207286 | SlatWall Natural Oak (Grey Acoustic Felt) - Default Title | 2 | 159.98 | Lost in Transit |  | carrier delivered to incorrect address |  | No | PF to collect from incorrect address and return to sender
3 | April | 2024-04-16 00:00:00 | [NAME] | 99972 | 207299 | SlatWall Waterproof End Cap Natural Oak Groove | 1 | 24.99 | [NAME] from Order |  | received one our of two |  | No | N/A
3 | April | 2024-04-16 00:00:00 | CW | 98305 | 207302 | SlatWall Natural Oak Oiled (Black Felt) - 2.4m | 2 | 219.98 | Other (please add to comments) |  | Original resend due to damage - new resend as Parcelforce returned and recieved back |  | No
3 | April | 2024-04-16 00:00:00 | [NAME] | 97091 | 207318 | SlatWall Natural Oak and Black Oiled (Black Felt) - 2.4m | 3 | 350.97 | Carrier Damaged |  | left unattened outside and fussered weather damage |  | Yes |  | G9735102
3 | April | 2024-04-17 00:00:00 | CW | 95911 | 207416 | [NAME]m (Black MDF) | 1 | 129.99 | Incorrect Item Received |  | Verified by [NAME] the correct colour
3 | April | 2024-04-17 00:00:00 | [NAME] | 99108 | 207424 | SlatWall Natural Oak Oiled (Black Felt) - 2.4m | 1 | 109.99 | Incorrect Item Received |  | received incorrect item should have been natural oak reveived natural oak and balck |  | Yes
3 | April | 2024-04-17 00:00:00 | CW | 99733 | 207471 | SlatWall Natural Oak and Black - Black Felt - Oiled - 3m & Grab Adhesive | 2 | 272.97 | Carrier Damaged |  | damaged goods rejected and recieved |  | no
3 | April | 2024-04-18 00:00:00 | RP | 99800 | 207557 | SlatWall Acoustic Walnut - 2.4m (High) / Black, SlatWall Acoustic Walnut - 3m (High) / Black | 3 | 378 | Carrier Damaged |  | damaged in transit |  | Yes
3 | April | 2024-04-18 00:00:00 | [NAME] | 99867 | 207569 | SlatWall Natural Oak Oiled (Black Felt) - 2.4m | 1 | 79.99 | Lost in Transit |  | lost in transit - unable to locate what happend |  | No | nothing to collect
3 | April | 2024-04-18 00:00:00 | [NAME] | 99867 | 208569 | SlatWall Natural Oak Oiled (Black Felt) - 2.4m | 3 | 239.97 | Carrier Damaged |  | damaged in transit |  | Yes
3 | April | 2024-04-18 00:00:00 | CW | 98832 | 207585 | Individual Slat Natural Oak and Black - 2.4m - Pack of 30 | 1 | 266.4 | Lost in Transit
3 | April | 2024-04-18 00:00:00 | CW | 100159 | 207588 | SlatWall Grand Natural Oak 3m x 0.6m / Premium Oiled | 3 | 456 | Incorrect Item Received |  | sent out standard acoustic rather than Grand Oiled
3 | April | 2024-04-17 00:00:00 | CW | 98665 | 207464 | SlatWall Acoustic Walnut 3m / Black Felt | 5 | 674.96 | Order processed but not shipped |  | Courier has investigated
3 | April | 2024-04-18 00:00:00 | [NAME] | 99471 | 207592 | Fluted Wood Panel - 600 x 2400 - Unprimed | 1 | 99.99 | Carrier Damaged |  | damaged in transit parcelforce did not deliver |  | No | parcelforce did not deliver to customer | PBXA3949032003
3 | April | 2024-04-18 00:00:00 | RP | 99514 | 207615 | SlatWall Natural Oak (Grey Acoustic Felt) - Default Title | 1 | 79.99 | Product Issue - Fault |  | felt stained |  | Yes
3 | April | 2024-04-19 00:00:00 | CW | 99033 | 207734 | SlatWall Natural Oak (2.4m) - 2.4m (High) | 1 | 159.98 | [NAME] from Order |  | Packing error
3 | April | 2024-04-19 00:00:00 | CW | 99572 | 207728 | SlatWall Natural Oak (2.4m) - 2.4m (High) | 1 | 129.99 | Carrier Damaged |  | 2nd remake - requested by [NAME] but sent by Parcelforce
3 | April | 2024-04-19 00:00:00 | CW | 99021 | 207749 | SlatWall Grand Natural Oak 2.4m / Oiled | 3 | 351 | Incorrect Item Received |  | 1st order sent incorrectly, 2nd order went via DHL
4 | April | 2024-04-23 00:00:00 | [NAME] | 99553 | 208142 | Tongue & Groove MDF | 3 | 179.97 | Carrier Damaged |  | Damaged by carrier during transit |  | No | customer to dispose of as all split into peiices and has skip on site
4 | April | 2024-04-23 00:00:00 | JLC | 99390 | 208162 | SlatWall Acoustic Natural Oak 2.4m x 0.6m / Black Felt / Premium SKU: NWACM-NOA-24M-B | 2 | 159.98 | Carrier Damaged |  | Damaged by carrier during transit - PF |  | No | too damaged to warrant a collection
4 | April | 2024-04-24 00:00:00 | CW | 99438 | 208242 | SlatWall Waterproof End Cap Natural Oak and Black Groove | 1 | 23.75 | Carrier Damaged
4 | April | 2024-04-24 00:00:00 | [NAME] | 99717 | 208256 | Corner Trims - Bavaria | 2 | 39.98 | Incorrect Item Received |  | sent naturaloak peel and stick not corner trims |  | Yes |  | MY1534338
4 | April | 2024-04-24 00:00:00 | [NAME] | 98525 | 208289 | SlatWall Acoustic [NAME]m High / Black | 4 | 519.96 | Product Issue - Colour Match |  | the colour doesnt match half of order |  | No
4 | April | 2024-04-26 00:00:00 | [NAME] | 99959 | 208555 | [NAME]m | 2 | 259.98 | Carrier Damaged |  | damagedin transit and colour dfoesnt match |  | no | customer to dispose of
4 | April | 2024-04-26 00:00:00 | [NAME] | 98394 | 208563 | Fluted Wood Panel - 600 x 2400 - Unprimed | 4 | 399.96 | Lost in Transit |  | PF delivered to an unknown perosn/location |  | No | PF unable to recover item as unknown location
4 | April | 2024-04-26 00:00:00 | [NAME] | 101386 | 208590 | Black Felt Sheets 3m | 3 |  | Order processed but not shipped |  | order not fulfilled and shipped at production |  | No | Nothing sent to customer
4 | April | 2024-04-26 00:00:00 | CW | 99235 | 208593 | SlatWall Natural Oak (Grey Acoustic Felt) - Default Title | 2 | 159.99 | Product Issue - Damaged |  | Looks like it was damaged during packing |  | no
4 | April | 2024-04-26 00:00:00 | CW | 99519 | 208600 | SlatWall Natural Oak Oiled (Black Felt) - 2.4m | 3 | 299.97 | Carrier Damaged |  | 3 panels snapped - replaced with oiled in leiu of compensation
5 | April | 2024-04-29 00:00:00 | [NAME] | 100688 | 208934 | SlatWall Natural Oak (2.4m) - 2.4m (High) (x3) SlatWall Natural Oak (3m) - 3m (High) (x8) | 11 | 1175.9 | Order processed but not shipped |  | Order not shipped |  | No | nothing to collect
5 | April | 2024-04-29 00:00:00 | JLC | 101397 | 208978 | SlatWall Waterproof Walnut Sample | 1 | 4.99 | Lost in Transit |  | Order 2 types of W/P but the Courier did not deliver the second sample |  | no | Lost in transit
5 | April | 2024-04-29 00:00:00 | [NAME] | 99561 | 209005 | Acoustic Natural Oak on Black MDF Core 2.4m | 2 | 216 | Carrier Damaged |  | damaged in stransit
5 | April | 2024-04-30 00:00:00 | CW | 100592 | 209138 | [NAME] 3M | 2 | 71.98 | Carrier Damaged
5 | May | 2024-05-01 00:00:00 | [NAME] | 100334 | 209268 | SlatWall Waterproof Natural Oak and Black Sample | 1 | 4.99 | Lost in Transit |  | item never delivereed and claimed returned to sender |  | No | N/A
5 | May | 2024-05-01 00:00:00 | [NAME] | 101059 | 209282 | [NAME] | 1 | 36 | Order processed but not shipped |  | missing from order, never scanned into panter network |  | No | N/A
5 | May | 2024-05-01 00:00:00 | [NAME] | 99447 | 209353 | SlatWall Waterproof Walnut Sample & SlatWall Waterproof Natural Oak Sample | 2 | 9.98 | Lost in Transit |  | collected by carrier not moved sisnce 11/04/24 |  | No | N/A
5 | May | 2024-05-02 00:00:00 | RP | 102079 | 209445 | SlatWall Natural Oak (2.4m) - 2.4m (High) | 2 | 159.98 | Lost in Transit |  | lost between collection depot and sorting hub |  | No | N/N
5 | May | 2024-05-02 00:00:00 | [NAME] | 101493 | 209442 | SlatWall Natural Oak Oiled (Black Felt) - 2.4m | 1 | 99.99 | Incorrect Item Received |  | received on grey felt not black |  | Yes
5 | May | 2024-05-02 00:00:00 | [NAME] | 101466 | 209467 | SlatWall Waterproof Walnut ( | 3 | 188.97 | Product Issue - Colour Match |  | exhange for walnut |  | no | delivery rejected by customer on way back to site
5 | May | 2024-05-02 00:00:00 | JLC | 101444 | 209477 | 2 x Slatwall Walnut Top Trim and 1 x [NAME] Walnut Panel | 3 | 149.97 | [NAME] from Order |  | [NAME] damaged on arrival. Panther |  | No | no value in collecting.
5 | May | 2024-05-02 00:00:00 | BF | 101613 | 209488 | Black Felt Sheets 2.4m | 2 | 69.98 | Carrier Damaged |  |  |  | No | Courier already returning, no contact was made with customer | PBXA4171907001 |  | 2024-05-02 00:00:00
5 | May | 2024-05-02 00:00:00 | [NAME] | 98924 | 209532 | 4 x SlatWall Acoustic Deep Walnut - 3m (High) / Black Felt & 1 x SlatWall Waterproof Walnut and Black (Single) | 5 | 499.5 | [NAME] |  | dx returned to us in error need to resend |  | No | N/A
5 | May | 2024-05-03 00:00:00 | [NAME] | 10156 | 209646 | SlatWall Mini Charcoal Black - Black Felt - Pack of 4 | 1 | 149.99 | [NAME] from Order |  | missing 3/4 panels |  | No | N/A
5 | May | 2024-05-03 00:00:00 | CW | 101693 | 209661 | 1x NWI-SLATW-WALN-TOPT-3M-020SlatWall Top Trim - Walnut | 1 | 34 | Carrier Damaged
5 | May | 2024-05-03 00:00:00 | CW | 102498 | 209669 | 1x NWT-CORK-EV-NAT-30X60-001CorkWall Evora Natural | 1 | 41.99 | Incorrect Item Received
6 | May | 2024-05-07 00:00:00 | CW | 100987 | 210043 | 3c NWP-SLATW-OILED-OAK-BMDF-MINI-SINGLE-60x60-011SlatWall Mini Natural Oak and Black - Oiled Finish - Black Core - Black Felt - Single | 3 | 126 | Customer Service Issue |  | Customer paid for larger Shopify order but forgoot to update [NAME]
6 | May | 2024-05-07 00:00:00 | CW | 100454 | 210055 | 2x NWACM-WAL-24M-GSlatWall Acoustic Walnut - 2.4m (High) / Grey | 2 | 216 | Incorrect Item Received |  | Oak was sent on Black rather than walnut on grey |  | No
6 | May | 2024-05-07 00:00:00 | RP | 101451 | 210070 | SlatWall Waterproof Natural Oak | 1 | 62.99 | [NAME] from Order |  | only 4 of 5 boxes sent from original order |  | No | N/A
6 | May | 2024-05-07 00:00:00 | RP | 102042 | 210087 | [NAME] | 1 | 25.98 | Incorrect Item Received |  | 1 of 3 tubes sent |  | No | N/A
6 | May | 2024-05-07 00:00:00 | CW | 102686 | 210106 | NWSW-NOA-24MSlatWall Waterproof Natural Oak NWSW-NOA-24M-SINGLESlatWall Waterproof Natural Oak (Single) |  | 100.76 | Incorrect Item Received |  | Oak & Black sent instead of Oak
6 | May | 2024-05-08 00:00:00 | CW | 101605 | 210219 | 2x SlatWall Acoustic Deep Walnut - 2.4m (High) / Black Felt | 2 | 233.98 | Carrier Damaged |  | Unusable
6 | May | 2024-05-08 00:00:00 | CW | 102061 | 210250 | 4x NWACM-NOA-24M-BSlatWall Natural Oak (2.4m) - 2.4m (High) | 4 | 319.96 | Order processed but not shipped
6 | May | 2024-05-08 00:00:00 | RP | 100616 | 210261 | SlatWall Charcoal / Black Felt / Oiled / 2.4m | 2 | 252 | Carrier Damaged |  | damaged in transit |  | Yes
6 | May | 2024-05-08 00:00:00 | LD | 101766 | 210263 | SlatWall Natural Oak Oiled (Black Felt) - 2.4m | 1 | 99.99 | [NAME] |  | returned to us after 5 days - already on pallet
6 | May | 2024-05-09 00:00:00 | RP | 101929 | 210348 | SlatWall Acoustic Charcoal Black 2.4m | 1 | 187.84 | Carrier Damaged |  | damaged in transit |  | Yes
6 | May | 2024-05-09 00:00:00 | LD | 97778 | 210283 | SlatWall Acoustic Deep Walnut - 3m (High) / Black Felt | 1 | 159.99 | Product Issue - Damaged |  | centre slat break
6 | May | 2024-05-09 00:00:00 | JLC | 101842 | 210384 | 2 x Reeded Panels Unprimed - NWP-REED-UN-2.4M | 2 | 159.98 | Carrier Damaged |  | wet and battered |  | No | too damaged
6 | May | 2024-05-09 00:00:00 | LD | 101092 | 210396 | SlatWall Waterproof Natural and Black (Single) | 2 | 50.4 | [NAME] from Order |  | only sent one box (showed as box of three) but confirmed one single panel
6 | May | 2024-05-09 00:00:00 | LD | 102318 | 210425 | Black Felt Sheets 2.4m | 1 | 34.99 | [NAME] from Order |  | ordered 2 recieved 1 in the box
6 | May | 2024-05-10 00:00:00 | JLC | 99217 | 210506 | 4 x packs 3 W/P Slatwall Nat Oak and Black NWSW-NOA-B-24M  and 2 x W/P Slatwall Nat Oak and Black End Caps - TONGUE NWA-ECT-NOA-B-24M | 6 | 312.95 | [NAME] from Order |  | website error - skus not matching |  | No | Nothing to collect.
6 | May | 2024-05-10 00:00:00 | RP |  | 210524 | CorkWall Lagos White Sample | 1 | 2.99 | [NAME] from Order |  | dispatch sent wrong colour |  | No | N/A
6 | May | 2024-05-10 00:00:00 | RP |  | 210532 | SlatWall Natural Oak (2.4m) - 2.4m (High) | 1 | 79.99 | Carrier Damaged |  | damaged in transit |  | Yes
6 | May | 2024-05-10 00:00:00 | LD | 100958 | 210535 | Individual Slat Natural Oak and Black Oiled - 3m | 1 | 12.99 | Carrier Damaged |  | [NAME] |  |  | Claim to raise
7 | May | 2024-05-13 00:00:00 | LD | 101421 | 210770 | [NAME] 3m | 4 | 612 | Carrier Damaged |  | [NAME] |  |  | Not delivered by [NAME] - claim to raise
7 | May | 2024-05-14 00:00:00 | RP | 102710 | 210916 | SlatWall Natural Oak Oiled (Black Felt) - 2.4m | 1 | 99.99 | [NAME] from Order |  | only 1 of 2 panels sent, photos provided |  | No | N/A
7 | May | 2024-05-14 00:00:00 | RP | 101891 | 210922 | Individual Slat Deep Walnut - 2.4m | 1 | 9.35 | Carrier Damaged |  | damaged in transit |  | No | N/A
7 | May | 2024-05-14 00:00:00 | RP |  | 210959 | SlatWall Natural Oak (2.4m) - 2.4m (High) | 1 | 79.99 | Product Issue - Colour Match |  | unhappy with colour match to previous order |  | Yes
7 | May | 2024-05-14 00:00:00 | JLC | 208825 | 210933 | 10 x Reeded Waterproof White Marble Packs of 3 and 4 Grab Adhesives. | 14 | 681.86 | Order processed but not shipped |  | sending in 2 parts as W/P Nat Oak not in stock yet |  | No | Not Delivered by [NAME]
7 | May | 2024-05-14 00:00:00 |  | 208825 | 210982 | 2 x  Slatwall waterproof Nat Oak packs of 3 | 2 | 18 | Order processed but not shipped |  | Other part of the order above |  | No | Not delivered by [NAME]
7 | May | 2024-05-15 00:00:00 | [NAME] | 103439 | 211099 | SlatWall Natural Oak Oiled (Black Felt) - 2.4m | 8 | 799.92 | Order processed but not shipped |  | showing as fullfilled but not sent |  | no | Nothing to Collect
7 | May | 2024-05-15 00:00:00 | [NAME] | 100373 | 211104 | SlatWall Waterproof Natural Oak (Single) | 4 | 143.96 | Lost in Transit |  | lost with pantehr and returned to us by them |  | No | [NAME] returned
7 | May | 2024-05-15 00:00:00 | LD | 101869 | 211132 | SlatWall Waterproof Natural Oak (3packs)  & Grab adhesive bundle | 9 | 612.88 | Lost in Transit |  | lost with pantehr and returned to us by them |  | No
7 | May | 2024-05-15 00:00:00 | [NAME] | 100388 | 211151 | 2 x SlatWall Waterproof Natural Oak (Single) & 3 x  SlatWall Waterproof Natural Oak (pack 3) | 5 | 307.8 | Lost in Transit |  | lost with pantehr and returned to us by them |  | No | [NAME] returned
7 | May | 2024-05-15 00:00:00 | LD | 103310 | 211163 | SlatWall Grand Deep Walnut Sample- Black Felt | 1 | 4.99 | Incorrect Item Received |  | sent two of the same colour (walnut)
7 | May | 2024-05-15 00:00:00 | [NAME] | 101391 | 211165 | [NAME] | 1 | 12.99 | Order processed but not shipped |  | not processed on order |  | No | Nothing to collect
7 | May | 2024-05-15 00:00:00 | RP | 100993 | 211166 | 4 x SlatWall Waterproof Natural Oak and Black & 1 x Grab Adhesive | 4 | 239.79 | Lost in Transit |  | lost with pantehr and returned to us by them |  | No | [NAME] returned
7 | May | 2024-05-15 00:00:00 | [NAME] | 102909 | 211171 | Contact Spray Adhesive 500ml | 2 | 25.98 | Order processed but not shipped |  | not included in order |  | No | Nothing to collect
7 | May | 2024-05-16 00:00:00 | [NAME] | 103637 | 211253 | SlatWall Natural Oak (Grey Acoustic Felt) - Default Title | 1 | 79.99 | [NAME] from Order |  | 1/4 missing from order not delivered |  | No | Nothing to Collect
7 | May | 2024-05-16 00:00:00 | RP | 102649 | 211256 | SlatWall Natural Oak and Black - Black Felt - Oiled - 3m | 1 | 143.99 | Carrier Damaged |  | damaged in transit |  | Yes
7 | May | 2024-05-16 00:00:00 | [NAME] | 100687 | 211284 | SlatWall Waterproof Natural Oak (pacl of 3 x2) & SlatWall Waterproof Natural Oak (Single) | 3 | 205.2 | Lost in Transit |  | Lost with panther returned to us by them |  | No | nothing to collect
7 | May | 2024-05-16 00:00:00 | [NAME] | 100916 | 211288 | Reeded Wood Panel - Fine - 600 x 2400 - Unprimed | 2 | 144 | Incorrect Item Received |  | tongue and groove not Reeded |  | yes | panther to collect
7 | May | 2024-05-16 00:00:00 | [NAME] | 103016 | 211303 | SlatWall Natural Oak Oiled (Black Felt) - 2.4m | 2 | 199.98 | Incorrect Item Received |  | received nat oak and black |  | Yes | panther to colelct
7 | May | 2024-05-16 00:00:00 | RP | 102975 | 211313 | SlatWall Natural Oak Oiled (Black Felt) - 2.4m | 1 | 99.99 | Carrier Damaged |  | damaged in transit |  | No | rejected with carrier
7 | May | 2024-05-16 00:00:00 | [NAME] | 101210 | 211327 | [NAME] | 1 | 44.99 | Incorrect Item Received |  | received 2 x midnightash instead |  | yes |  | MY1546906 (Pf)
7 | May | 2024-05-17 00:00:00 | [NAME] | 102995 | 211388 | Reeded Waterproof Charcoal (pack of 3) | 1 | 71.99 | Incorrect Item Received |  | received waterproof charcoal not reeded wp |  | yes |  | #102995 ([NAME])
8 | May | 2024-05-20 00:00:00 | [NAME] | 100302 | 211686 | Oiled Oak Planks - 1m² Pack (7 x Oak Planks) | 5 | 249.95 | Lost in Transit |  | not on manifest with pnather lost in their warehouse |  | No | panther will return to us if located
8 | May | 2024-05-20 00:00:00 | [NAME] | 104001 | 211701 | 2.4m Smoked Oak & 3m [NAME] | 9 | 1133.92 | Carrier Damaged |  | damaged in transit |  | yes |  | Panther #102390
8 | May | 2024-05-20 00:00:00 | [NAME] | 98876 | 211707 | SlatWall Waterproof Walnut and Black (Single) | 1 | 67.5 | Lost in Transit |  | not on manifest with pnather lost in their warehouse |  | No | panther will return to us if located
8 | May | 2024-05-20 00:00:00 | [NAME] | 100858 | 211717 | Tongue & Groove Wood Panel - 600 x 2400 - Unprimed | 6 | 401.65 | Lost in Transit |  | DHL returned to us in error |  | No | returned to sneder | DHL [PHONE]
8 | May | 2024-05-22 00:00:00 | RP | 102291 | 212013 | Reeded Waterproof White Marble - Single Panel | 1 | 25.19 | Incorrect Item Received |  | [NAME], wrong colour sent |  | Yes
8 | May | 2024-05-22 00:00:00 | [NAME] | 104481 | 212020 | SlatWall Natural Oak (3m) - 3m (High) & Grab Adhesive | 7 | 578.46 | Order processed but not shipped |  | showing as fulfilled but not sent with carrier |  | No | nothing to collect
8 | May | 2024-05-23 00:00:00 | [NAME] | 100827 | 212177 | SlatWall Waterproof Walnut (pacl of 3) & SlatWall Waterproof Individual Slat Walnut | 4 | 89.59 | Carrier Damaged |  | daming by carrier |  |  |  | arrange with pantehr to collect (system not workigng with do tomorrow)
8 | May | 2024-05-24 00:00:00 | [NAME] | 102676 | 212272 | SlatWall Natural Oak Oiled (Black Felt) - 2.4m | 2 | 159.98 | Lost in Transit |  | lost with panther as not on manifest |  | No | nothing to collect
9 | May | 2024-05-27 00:00:00 | [NAME] | 100548 | 212620 | 4 x pack of 3 WP Natural Oak & Balck & 4 x NAt Oak & Black end caps ( Tongue) | 8 | 441.96 | Lost in Transit |  | intergration issue with panther |  | No | nothing to collect | panther to return once located
9 | May | 2024-05-27 00:00:00 | [NAME] | 104712 | 212658 | SlatWall Acoustic Charcoal Black - 3m / Black Felt | 4 | 462.4 | Lost in Transit |  | not shoing on panther system |  | No | nothing to collect
9 | May | 2024-05-27 00:00:00 | [NAME] | 104621 | 212664 | Reeded Waterproof Walnut - Single Panel | 2 | 43.18 | Incorrect Item Received |  | sent 1x walnut not 2 x white marble |  |  |  | waiting on customer to confirm best date to collect
9 | May | 2024-05-31 00:00:00 | LD | 104493 | 213387 | Reeded waterproof marble | 6 | 142.53 | Incorrect Item Received |  | send walnut not marble - sku set up issue |  | Yes
9 | May | 2024-05-31 00:00:00 | LD |  | 213411 | SlatWall Waterproof Natural Oak and Black | 3 |  | Order processed but not shipped |  | never handed to dhl |  | No | n/a
9 | May | 2024-05-31 00:00:00 | LD | 104312 | 213368 | SlatWall Acoustic Walnut - 3m (High) / Black | 3 | 540 | Lost in Transit |  | never scanned at Panther |  | No
10 | June | 2024-06-03 00:00:00 | [NAME] | 101421 | 213675 | [NAME] 3m | 7 | 1071 | Carrier Damaged |  | 3 x panles damaged and others wrong colour |  | yes |  | #101421 ([NAME])
10 | June | 2024-06-03 00:00:00 | [NAME] | 103374 | 213704 | SlatWall Waterproof Natural Oak (pack of 3) | 4 | 287.96 | Lost in Transit |  | cannot locate with [NAME] advised to send back to us if found |  | No
10 | June | 2024-06-03 00:00:00 | MC | 104528 | 213711 | Slatwall Natural Oak / Black Felt / 2.4m | 1 | 79.99 | Carrier Damaged |  |  |  | No | Excentive damage
10 | June | 2024-06-03 00:00:00 | [NAME] | 104027 | 213726 | SlatWall Natural Oak and Black Oiled (Black Felt) - 2.4m | 2 | 221 | Carrier Damaged |  |  |  | no | snapped in half unsusable
10 | June | 2024-06-03 00:00:00 | JLC | 106536 | 213741 | Slatwall Acoustic Charcoal - 3m / Black Felt/ Premium | 4 | 543.96 | Order processed but not shipped |  | 2nd Resend - Customer threatening to cancel |  | No | Nothing to collect
10 | June | 2024-06-04 00:00:00 | [NAME] | 104787 | 213829 | SlatWall Waterproof Natural Oak and Black (pack of 3) | 1 | 71.99 | Incorrect Item Received |  | sent natural oak in error |  | Yes |  | #104787-1 (panther)
10 | June | 2024-06-04 00:00:00 | [NAME] | 103669 | 213850 | SlatWall Waterproof Natural Oak (pack of 3) | 3 | 215.97 | Order processed but not shipped |  | lost with panther |  | no
10 | June | 2024-06-05 00:00:00 | bf |  | 209097 | Slatwall Midi / Natural Oak and Black / 1.2m x 0.6m / Black Felt + Top Trim / Natural Oak 3m | 9 | 495.18 | Order processed but not shipped |  | Lost with panther |  | No | nothing to collect
10 | June | 2024-06-06 00:00:00 | JLC | 105019 | 214237 | Slatwall Mini Charcoal Premium OILED /single | 1 | 52.99 | Incorrect Item Received |  | Sent untreated panel not oiled. |  | Yes | Just waiting for customer to confirm day. Then I will add tracking.
10 | June | 2024-06-06 00:00:00 | JLC | 106055 | 214250 | reeded Waterproof Natural Oak Pack of 3 | 2 | 81.7 | Incorrect Item Received |  | Sent Walnut instaed of Natural Oak |  | Yes | Just waiting for the customer to confirm a suitable day.
10 | June | 2024-06-06 00:00:00 | [NAME] | 106961 | 214249 | SlatWall Waterproof Natural Oak and Black  4 x pack if 3 & Grab Adhesive x 2 | 6 | 299.58 | Other (please add to comments) |  | 2 x unsuccessful delivery attempy by panther now being returned to us |  | No | [NAME] returning items to us
10 | June | 2024-06-07 00:00:00 | [NAME] | 100293 | 214331 | SlatWall Waterproof End Cap Walnut and Black Groove | 1 | 24.95 | Other (please add to comments) |  | returned by dhl in error |  | No
10 | June | 2024-06-07 00:00:00 | JLC | 104424 | 214399 | Slatwall Acoustic 3m [NAME] on Grey Felt OILED | 5 | 849.95 | Incorrect Item Received |  | sent 5 x oiled [NAME] oak on black felt |  | Yes | Just waiting for suitable day to be confirmed then will book | https://pgtrack.com/ep0e1no
11 | June | 2024-06-10 00:00:00 | RP | 106158 | 214762 | [NAME] 3m | 7 | 1071 | Incorrect Item Received |  | sent 7x walnut |  | Yes
11 | June | 2024-06-10 00:00:00 | [NAME] | 102687 | 214805 | SlatWall Acoustic Smoked Oak - 3m (High) / Black Felt | 2 | 287.98 | Incorrect Item Received |  | sent charcoal in error |  | Yes | waiting on day to be confirmed okay fro collection b y customer
11 | June | 2024-06-11 00:00:00 | [NAME] | 104955 | 214877 | [NAME] of 4 | 3 | 382.5 | Lost in Transit |  | Parcelforce not deliverred and unable to find on investigation |  | No | nothing to collect PF to return if found
11 | June | 2024-06-11 00:00:00 | [NAME] | 105289 | 214227 | SlatWall Natural Oak Oiled (Black Felt) - 3m & SlatWall Natural Oak Oiled (Black Felt) - 2.4m | 4 | 437.99 | Order processed but not shipped |  | lable priniting error not sent but showed as fulfilled |  | No | nothing to collect
11 | June | 2024-06-11 00:00:00 | [NAME] | 106594 | 214923 | SlatWall Natural Oak (Grey Acoustic Felt) - Default Title | 3 | 239.97 | Carrier Damaged |  | damaged in transit by Parcelforce |  | Yes | #106594-1 (panther)
11 | June | 2024-06-11 00:00:00 | JLC | 104599 | 214934 | Slatwall Waterproof Single Panel Natural Oak and Black | 1 | 28.99 | Lost in Transit |  | courier did not ever deliver it |  | No | Nothing to collect
11 | June | 2024-06-11 00:00:00 | [NAME] | 104845 | 214969 | SlatWall Natural Oak (2.4m) - 2.4m (High) | 1 | 79.99 | Product Issue - Fault |  | slats not aligned correctly |  | yes | waiting for customer to confirm good collection date
11 | June | 2024-06-12 00:00:00 | RP | 105543 | 215064 | Natural Oak Planks - 1m² Pack (7 x Oak Planks) | 4 | 199.96 | [NAME] |  | not delivered, returned to us |  | No
11 | June | 2024-06-13 00:00:00 | [NAME] | 104893 | 215219 | SlatWall Natural Oak (2.4m) - 2.4m (High) | 1 | 79.99 | Carrier Damaged |  | damaged in trasnit |  | No | damage to sever customer to dispaose of panel
11 | June | 2024-06-13 00:00:00 | [NAME] | 105487 | 215221 | SlatWall Acoustic Charcoal Black 2.4m | 2 | 148.98 | Carrier Damaged |  | damaged in trasnit |  | yes | waiting on customer to confirm suitable date for collection
11 | June | 2024-06-13 00:00:00 | RP | 104608 | 215209 | [NAME] grey felt x 3, [NAME] x1 | 4 | 432.96 | Carrier Damaged |  | damaged in transit |  | No | carrier returned
11 | June | 2024-06-13 00:00:00 | RP | 105427 | 215227 | SlatWall Charcoal / Black Felt / Oiled / 2.4m | 3 | 377.97 | Order processed but not shipped |  | fulfilled not dispatched |  | No | nothing to collect
11 | June | 2024-06-13 00:00:00 | JLC | 100916 | 215269 | Reeded SMDF panel 15[NAME] | 2 | 144 | Order processed but not shipped |  |  |  | No | Nothing to collect
11 | June | 2024-06-14 00:00:00 | [NAME] | #107957 | 215338 | SlatWall Waterproof Natural Oak and Black | 1 | 7199 | [NAME] |  | carrier failed delivery |  | No | panther returning to us
11 | June | 2024-06-14 00:00:00 | [NAME] | #107975 | 215358 | Alaska 4mm | 2 | 98.98 | Product Issue - Fault |  | did not have veneer applied to planks |  | No | customer to dispose of
11 | June | 2024-06-14 00:00:00 | [NAME] | 105701 | 215391 | SlatWall Natural Oak and Black - Black Felt - Oiled - 3m | 6 | 816 | Lost in Transit |  | lost with carrier search going on |  | no | panther to return when located
12 | June | 2024-06-15 00:00:00 | RP | 105279 | 215783 | SlatWall Acoustic Deep Walnut - 2.4m (High) / Black Felt | 1 | 129.99 | Carrier Damaged |  | damaged in transit |  | No | waiting for customer to recieve replacement so they can use the box
12 | June | 2024-06-16 00:00:00 | RP | 107199 | 215353 | SlatWall Natural Oak Oiled ([NAME]) - 2.4m | 3 | 254.97 | Order processed but not shipped |  | never handed to Arrow |  | No | not required
12 | June | 2024-06-17 00:00:00 | RP | 106443 | 215889 | Reeded Wood Panel - Fine - 600 x 2400 - Unprimed | 1 | 68 | [NAME] |  | marked RTS with carrier |  | No | nothing to collect
12 | June | 2024-06-18 00:00:00 | [NAME] | 103322 | 215888 | SlatWall Waterproof Natural Oak and Black (pack of 3) & 2 x SlatWall Acoustic Washed Oak - 2.4m / Black | 3 | 291.79 | [NAME] from Order |  | itmes missing on order never scanned into carrier network |  | No | nothing to collect
12 | June | 2024-06-18 00:00:00 | [NAME] | 106277 | 215905 | Reeded Wood Panel - Fine - 600 x 2400 - Unprimed | 3 | 204 | Carrier Damaged |  | damaged on the corners from carrier |  | Yes |  | #108499=-1 (panther)
12 | June | 2024-06-18 00:00:00 | [NAME] | 106989 | 215976 | SlatWall Acoustic Walnut - 3m (High) / Black | 2 | 239.98 | Carrier Damaged |  | damaged by carrier and ndelivered |  | No | being returned by carrier (panther)
12 | June | 2024-06-19 00:00:00 | [NAME] | 106902 | 216086 | (4) Reeded Wood Panel - Fine - 600 x 2400 - (12) Unprimed & Grab Adhesive | 16 | 475.84 | Carrier Damaged |  | damaged in transit by carrier |  | No | being returned by carrier (Arrow)
12 | June | 2024-06-19 00:00:00 | [NAME] | 101222 | 216097 | SlatWall Natural Oak (2.4m) - 2.4m (High) | 4 | 299.98 | [NAME] |  | returned to us via DHL |  | No | never een sent to customer
13 | June | 2024-06-20 00:00:00 | JLC | 106985 | 216169 | 2.4m Slatwall Acoustic Natural Oak and Black premium. | 1 | 119.99 | Carrier Damaged |  | damaged by the courier as strapping pulled to tight around the panel. |  | Yes |  | waiting for customer to choose a day.
13 | June | 2024-06-20 00:00:00 | bf | 105637 | 216183 | SlatWall Waterproof Walnut Pack of 3 & Grab Adhesive and Sealant Gun Bundle | 2 | 88.39 | [NAME] |  | marked rts with carrier |  | No | customer never recieved | https://portal.panthergroup.co.uk/!/order/29392493
13 | June | 2024-06-21 00:00:00 | [NAME] | 107594 | 216281 | SlatWall Natural Oak (2.4m) - 2.4m (High) | 3 | 224 | Lost in Transit |  | never delivered by carrier in rts process (arrow) |  | No | Arrrow in process of returning
13 | June | 2024-06-21 00:00:00 | [NAME] | 106956 | 216303 | SlatWall Natural Oak (Grey Acoustic Felt) - Default Title | 2 | 143.99 | Order processed but not shipped |  | showing sa shipped but not sent no record on surgarcrm |  | no | never sent
13 | June | 2024-06-24 00:00:00 | jlc | 107058 | 216544 | Slatwall Natural Oak and Black on black felt | 3 | 284.97 | Incorrect Item Received |  | ordered Natural Oak Premium on MDF core not BLACK MDF |  | Yes |  | https://portal.panthergroup.co.uk/!/order/29650752
13 | June | 2024-06-24 00:00:00 | [NAME] | 100680 | 216557 | SlatWall Waterproof Natural Oak, Grab Adhesive & SlatWall Waterproof End Cap Natural Oak Tongue & groove | 13 | 804.96 | Order processed but not shipped |  | manifest ossue with panther |  | No | customer never recieved been retu8rned by panther
13 | June | 2024-06-25 00:00:00 | JLC | 107421 | 216672 | [NAME] on Grey Felt OILED | 1 | 159.99 | Incorrect Item Received |  | CS sent paenl on grey felt not black by mistake. |  | Yes |  | https://portal.panthergroup.co.uk/!/order/29662015
13 | June | 2024-06-26 00:00:00 | [NAME] | #108023 | 216834 | SlatWall Midi Natural Oak - Black Felt | 3 | 179.97 | Order processed but not shipped |  |  |  | No | never shopped with carrier
13 | June | 2024-06-27 00:00:00 | JLC | 108945 | 216956 | Slatwall Acoustic Natural Oak and Black FR core OILED Premium on black felt | 2 | 259.98 | Carrier Damaged |  | Both panels with cracked slats |  | Yes | Just waiting for date to be confirmed by customer. | https://portal.panthergroup.co.uk/!/order/29692569
13 | June | 2024-06-30 00:00:00 | [NAME] | #107281 | 217271 | SlatWall Natural Oak (Grey Acoustic Felt) - Default Title | 2 | 149.98 | Carrier Damaged |  | damwged in transit |  | Yes |  | Panther #107281 -1
13 | June | 2024-06-30 00:00:00 | [NAME] | #101771 | 217277 | SlatWall Waterproof Natural Oak and Black | 1 | 62.99 | Incorrect Item Received |  | received 1 x pack of 3 nat oak not nat oak and black |  | Yes | will be booked once date confimed by customer thats suitable
13 | June | 2024-06-30 00:00:00 | [NAME] |  | 217279 | SlatWall Natural Oak (2.4m) - 2.4m (High) | 3 | 224.97 | Order processed but not shipped |  | never shipped with carrier |  | No | never collected by carrier
14 | July | 2024-07-01 00:00:00 | JLC | 108509 | 217450 | Slatwall Acoustic Natural Oak Premium OILED on black felt | 3 | 169.98 | Carrier Damaged |  | Parcelforce damaged 3 panels chipped and marked . |  | Yes |  | https://portal.panthergroup.co.uk/!/order/29729670
14 | July | 2024-07-01 00:00:00 | BF | 108671 | 217459 | SlatWall Acoustic Washed Oak - 2.4m / Black | 3 | 329.97 | Order processed but not shipped |  | [NAME] never recorded in systems - not found in searches |  | No | [NAME] cannot fnd - would be returned if found
14 | July | 2024-07-01 00:00:00 | RP | 107260 | 217440 | SlatWall Natural Oak (2.4m) - 2.4m (High) x6 / SlatWall Natural Oak (3m) - 3m (High) x4 / Grab Adhesive x3 | 13 | 868.87 | [NAME] |  | Carrier marked RTS, nothing delivered |  | No | Nothing to collect, carrier already returning
14 | July | 2024-07-02 00:00:00 | JLC | 107979 | 217589 | 2 x 3m [NAME] Natural Oak OILED on black felt | 2 | 209.98 | Lost in Transit |  | Carrier has done numerous depot searches and can not find the box  72 hour search time allowed. |  | No | Panels/box lost.
14 | July | 2024-07-05 00:00:00 | JLC | 108626 | 217962 | 5 x Tongue and Groove MDF panels. | 5 | 299.95 | Carrier Damaged |  | Parcelforce damaged all the boxes but customer has only requested 5 new replacenments and will work with the other opanels by cutting off the edges. |  | No | using damaged as much as possible but as cutting doen will be short hence the resend of 5 panels. |  | yes.
14 | July | 2024-07-09 00:00:00 | RP | 110093 | 218557 | SlatWall Grand Deep Walnut Sample- Black Felt x1 / SlatWall Acoustic Deep Walnut Sample - Black x1 | 2 | 9.98 | Incorrect Item Received |  | wrong samples sent |  | No | samples, not worth the cost
14 | July | 2024-07-10 00:00:00 | [NAME] | 109947 | 218655 | [NAME] 1.2m | 1 | 44.99 | Carrier Damaged |  | damaged by carrier in transit |  | No | not cost effective to collect
14 | July | 2024-07-10 00:00:00 | RP | 109044 | 218671 | SlatWall Natural Oak (2.4m) - 2.4m (High) | 3 | 213.75 | [NAME] |  | only part order received by carrier, rts, new order to replace |  | No | already RTS
14 | July | 2024-07-11 00:00:00 | [NAME] | 104411 | 218786 | Reeded White Marble Waterproof (single panel) | 1 | 25.99 | Incorrect Item Received |  | receved walnut not white marble |  | Yes |  | Panther #104411C
14 | July | 2024-07-11 00:00:00 | RP | 109887 | 218805 | [NAME] | 1 | 36 | Carrier Damaged |  | snapped in two places |  | No | cost too high to replace AND collect
14 | July | 2024-07-11 00:00:00 | [NAME] | 110564 |  | Acoustic Natural Oak 2.4m | 3 | 204 | Order processed but not shipped |  | showing as shipped but not collected by carrier |  | No | nothing to collect
14 | July | 2024-07-12 00:00:00 | RP |  | 218979 | SlatWall Natural Oak (2.4m) - 2.4m (High) x1 / SlatWall Natural Oak (3m) - 3m (High) x2 / Grab Adhesive x1 | 4 | 292.96 | Carrier Damaged |  | part order damaged, rts by carrier |  | No | aready on way back
15 | July | 2024-07-15 00:00:00 | [NAME] | 108213 | 219324 | 2.4 natural oak accoustic oiled | 1 | 89.99 | Carrier Damaged |  | 1 x panel arrived damaged |  | yes |  | Arrow 108213 | yes
15 | July | 2024-07-15 00:00:00 | [NAME] | 110280 | 219330 | SlatWall Acoustic Smoked Oak - 3m (High) / Black Felt | 8 | 959.92 | Order processed but not shipped |  | not showing up with carrier as colelced from us to deliver |  | No | nothing to collect
15 | July | 2024-07-15 00:00:00 | [NAME] | 119850 |  | 2.4 walnut acoustoc (x4) 1 x Walut top trim 2 x adhesive | 7 | 425.93 | Carrier Damaged |  | damaged in trasnit before delivered to customer |  | No | being returned to us by carrier
15 | July | 2024-07-15 00:00:00 | [NAME] | 111689 | 219340 | Natural Oak 2.4 | 4 | 319.96 | Carrier Damaged |  | damaged in trasnsit vy carrier |  | Yes |  | arrow 111689
15 | July | 2024-07-15 00:00:00 | [NAME] | 92041 | 219395 | [NAME] | 1 | 49.99 | [NAME] from Order |  |  |  | No | nothing to collect
15 | July | 2024-07-16 00:00:00 | RP | 109970 |  | SlatWall Acoustic Walnut - 2.4m (High) / Grey | 3 | 270 | Incorrect Item Received |  | customer ordered grey felt, we sent black
15 | July | 2024-07-16 00:00:00 | [NAME] | 111186 | 219546 | acoustic [NAME] 2.4m | 3 | 29.97 | [NAME] |  | incorrect address on order order being returned to us before can change with careier |  | No | Parcelforce retuenign to us
15 | July | 2024-07-17 00:00:00 | [NAME] | 110439 | 21653 | Colorado - Default Title | 1 | 49.99 | Product Issue - Fault |  | panels broken glue not keeping all parts of panel togeter - product fault |  | No | no need to collect as to expensive to arrange
15 | July | 2024-07-17 00:00:00 | [NAME] | 109602 | 219656 | Reeded Wood Panel - Fine - 600 x 2400 - Unprimed | 1 | 79.99 | Carrier Damaged |  | Damaged in transit |  | Yes |  | Arrow #109602
15 | July | 2024-07-17 00:00:00 | [NAME] | 112002 | 219679 | SlatWall Waterproof Charcoal - Pack of 3 | 1 | 69.99 | Incorrect Item Received |  | received reeded Wp not |  | Yes |  | Arrow #110686
15 | July | 2024-07-17 00:00:00 | [NAME] | 108968 | 219721 | SlatWall Natural Oak (2.4m) - 2.4m (High) | 1 | 79.99 | Incorrect Item Received |  | received Natural noit natural oak and black |  | Yes |  | Arrwo #112041
15 | July | 2024-07-18 00:00:00 | [NAME] | 110031 | 219795 | SlatWall Acoustic Deep Walnut - 3m (High) / Black Felt | 1 | 129.99 | Carrier Damaged |  | damaged in transit |  | Yes |  | Arrow#110031 | yes ref 57220 | 2024-07-18 00:00:00
15 | July | 2024-07-18 00:00:00 | [NAME] | 111491 | 219816 | SlatWall Natural Oak (2.4m) - 3m (High) | 3 | 270 | Carrier Damaged |  | damaged in transit not delivered to customer |  | No | not delivered to customer being returnd by carrier |  | yes ref 57229 | 2024-07-18 00:00:00
15 | July | 2024-07-19 00:00:00 | [NAME] | 110614 | 219923 | SlatWall Natural Oak (2.4m) - 2.4m (High) | 1 | 79.99 | Incorrect Item Received |  | received a Nat Oak and black in error |  | No | worldwide IT outsage cannot book collection yet
15 | July | 2024-07-19 00:00:00 | [NAME] | 1106798 | 219933 | [NAME] 3m & 1 x SlatWall Grey Oak / Black Felt / Oiled / 2.4m | 12 | 1594.88 | Product Issue - Colour Match |  | received incorrect colour |  | no | worldwide IT outsage cannot book collection yet
15 | July | 2024-07-19 00:00:00 | [NAME] | 109514 | 219965 | SlatWall Natural Oak and Black - Black Felt - Oiled - 3m | 5 | 720 | Lost in Transit |  | not showing as scanned in with Panther search attempted not found |  | No | nothing to collect |  | cannot access panther to log claim due to IT issue
16 | July | 2024-07-22 00:00:00 | eocq | 109094 | 220287 | SlatWall Natural Oak Oiled ([NAME]) - 2.4m, SlatWall Natural Oak (Grey Acoustic Felt) - Default Title, [NAME] | 4 | 257.96 | Order processed but not shipped |  | contacted PF and no scan in ther network for order not received by us |  | No | nothing to collect
16 | July | 2024-07-23 00:00:00 | [NAME] | 111304 | 220447 | SlatWall Acoustic Deep Walnut | 1 | 109.99 | Product Issue - Damaged |  | craced in the middle of the panel |  | Yes | tp be book with arrow at 4
16 | July | 2024-07-23 00:00:00 | [NAME] | 110701 | 220515 | SlatWall Midi Natural Oak - Black Felt & SlatWall Top Trim - Natural Oak | 5 | 279.93 | Order processed but not shipped |  | not received by carrier |  | No | nothing to collect
16 | July | 2024-07-24 00:00:00 | BF | 217466 | 220589 | SlatWall Acoustic Walnut - 3m (High) / Black | 2 | 200 | Lost in Transit |  | ArrowXl marked as delivered - no POD/ GPS/ signature - for Omar park Homes |  | No | Cannot locate |  | ArrowXL - Over 7 days
16 | July | 2024-07-24 00:00:00 | [NAME] | 102150 | 220593 | SlatWall Waterproof Natural Oak and Black | 1 | 69.99 | Incorrect Item Received |  | received natural oak not natural oak and black |  | Yes |  | 112863
16 | July | 2024-07-24 00:00:00 | BF | 112061 | 220637 | SlatWall Mini Natural Oak Premium / Pack of 4 | 1 | 79.99 | [NAME] from Order |  | Dispatch sent out 1x panel instead of pack of 4 |  | No | customer just needs additional items to complete the order
16 | July | 2024-07-25 00:00:00 | RP | 113057 | 220798 | SlatWall Waterproof Walnut | 1 | 74.99 | Order processed but not shipped |  | dispatch processed with arrow but CAN order so needs to be DHL |  | No | nothing to collect | n/a | N/A
16 | July | 2024-07-25 00:00:00 | RP | 113064 | 220805 | SlatWall Waterproof Charcoal - Pack of 3 | 1 | 69.99 | Incorrect Item Received |  | customer received adhesive instead of panels |  | No | nothing to collect | n/a | n/a
16 | July | 2024-07-25 00:00:00 | BF | 111088 | 220825 | SlatWall Waterproof Natural Oak and Black + 1 single | 1 | 99.75 | Incorrect Item Received |  | receieved natural oak not Natural oak and black |  | Yes |  | 8NATR4565414B087
16 | July | 2024-07-25 00:00:00 | BF | 110986 | 220824 | SlatWall Waterproof Natural Oak and Black | 7 | 498.75 | Incorrect Item Received |  | receieved natural oak not Natural oak and black |  | Yes |  | [NAME]
16 | July | 2024-07-25 00:00:00 | BF | 110709 | 220803 | 2.4m Black felt | 6 | 189 | Lost in Transit |  |  |  | No | cannot locate
16 | July | 2024-07-25 00:00:00 | BF | 112204 | 220736 | SlatWall Acoustic Walnut - 2.4m (High) / Black | 1 | 76.5 | Carrier Damaged |  |  |  | Yes
16 | July | 2024-07-25 00:00:00 | BF | 112448 | 220755 | SlatWall Acoustic Washed Oak 2.4m x 0.6m / Black Felt / Premium Oiled | 3 | 229.5 | Customer Error |  | Customer entered incorrect address - was pulled before shipped |  | No | Never left
16 | July | 2024-07-25 00:00:00 | RP | 110014 | 220750 | SlatWall Acoustic Charcoal Black - 3m / Black Felt | 1 | 119.99 | Incorrect Item Received |  | received deep walnut |  | No | waiting on date confirmation from customer
17 | July | 2024-07-29 00:00:00 | RP | 113407 | 221167 | SlatWall Acoustic [NAME]m High / black | 2 | 249.98 | Carrier Damaged |  | damaged in transit
17 | July | 2024-07-29 00:00:00 | RP | 107480 | 221216 | SlatWall Waterproof Natural and Black (Single) | 1 | 28.99 | [NAME] from Order |  | not sent with order
17 | July | 2024-07-29 00:00:00 | RP | 110320 | 221175 | [NAME] x1 / SlatWall Midi Natural Oak and Black - Black MDF - Black Felt x4 | 5 | 239.95 | Carrier Damaged |  | on way back by carrier, new order to replace
17 | July | 2024-07-31 00:00:00 | BF | 111907 | 221171 | SlatWall [NAME] | 6 | 270 | Product Issue - Colour Match |  | [NAME] walnut is on different veneer to full sized walnut |  | Yes |  | P2G126518131 | N/A
17 | July | 2024-07-31 00:00:00 | MC | 112038 | 221439 | Slatwall Charcoal Black | 4 | 399.96 | Order processed but not shipped |  | Not marked as recieved by PF |  | No | Not sent |  | N?A
17 | July | 2024-07-31 00:00:00 | MC | 110435 | 221449 | [NAME] | 9 | 1069.91 | Carrier Damaged |  | Damaged by Arrow |  |  |  |  | Yes
17 | July | 2024-07-31 00:00:00 | BF | 113665 | 221448 | waterproof walnut & walnut tongues | 4 | 212.95 | Order processed but not shipped |  |  |  | No | never sent out
17 | July | 2024-07-31 00:00:00 | BF | 113700 | 221480 | Natural Oak Top Trim | 1 | 39.99 | [NAME] from Order |  |  |  | No | never sent out
17 | July | 2024-07-31 00:00:00 | BF | 113730 | 221516 | Grey Oak Oiled 2.4m | 2 | 219.98 | Carrier Damaged |  | Damaged by PF |  | Yes
17 | August | 2024-08-01 00:00:00 | MC | 113792 | 221583 | Natural Oak and black WP | 1 | 79.99 | Incorrect Item Received |  | Recieved Reeded |  | Yes
17 | August | 2024-08-01 00:00:00 | MC | 113830 |  | MDF | 1 | 79.99 | Carrier Damaged |  | Dammaged by Arrow |  | No | Damage
17 | August | 2024-08-01 00:00:00 | MC | 113821 |  | Natural Oak 3M | 6 | 599.94 | Carrier Damaged |  | Damaged by Arrow |  | Yes
17 | August | 2024-08-01 00:00:00 | BF | 113856 | 221651 | Washed Oak 2.4m x 0.6m / Grey Felt / Premium Oiled | 1 | 99.99 | Other (please add to comments) |  | Courier returned item to us with no attempts |  | No
17 | August | 2024-08-01 00:00:00 | BF | 113819 | 221612 | SlatWall Acoustic Walnut 2.4m x 0.6m / Black Felt | 5 | 449.95 | Product Issue - Fault
17 | August | 2024-08-01 00:00:00 | BF | 113733 | 221520 | End cap and top trim | 2 | 64.98 | [NAME] from Order |  |  |  | No | never sent out
17 | August | 2024-08-02 00:00:00 | BF | 113961 | 221761 | Slatwall grey oak | 1 | 99.99 | [NAME] from Order
18 | August | 2024-08-07 00:00:00 | RP | 114628 | 222473 | SlatWall Waterproof Natural Oak | 2 | 149.98 | [NAME] |  | unable to locate 1 part, items returned by carrier |  | No | carrier returning
18 | August | 2024-08-07 00:00:00 | RP | 114630 | 222479 | SlatWall Grand Natural Oak 2.4M x2 , SlatWall Grand Natural Oak 3M x5 | 7 | 659.93 | Order processed but not shipped |  | not collected by carrier |  | No | nothing to collect
18 | August | 2024-08-07 00:00:00 | JB | 114603 | 222446 | SlatWall Acoustic Natural Oak | 1 | 79.99 | [NAME] from Order |  |  |  | No | Never sent
18 | August | 2024-08-07 00:00:00 | JB | 114610 | 222456 | slatwall natural oak top trim and saktwall midi natural oak | 5 | 199.95 | Carrier Damaged |  | Damanged by [NAME]
18 | August | 2024-08-07 00:00:00 | PDS | 114614 | 222434 | SlatWall Waterproof Natural and Black (Single) | 1 | 28.99 | Lost in Transit
18 | August | 2024-08-07 00:00:00 | PDS | 114620 | 222467 | SlatWall Waterproof Natural Oak and Black and end caps | 4 | 199.96 | Lost in Transit
18 | August | 2024-08-07 00:00:00 | PDS | 114633 | 222480 | SlatWall Waterproof Walnut | 1 | 74.99 | Carrier Damaged
18 | August | 2024-08-08 00:00:00 | RP | 114700 | 222554 | SlatWall Acoustic Walnut - 2.4m (High) / Black | 5 | 382.5 | Customer Error |  | Incorrect address provided, carrier returned |  | No | Nothing to collect
18 | August | 2024-08-09 00:00:00 | PDS | 114835 |  | SlatWall Acoustic Natural Oak | 2 | 219.98 | Customer Error |  | customer cancelled order and orginal order is returning to delivery return site
18 | August | 2024-09-08 00:00:00 | JB |  | 222709 | Reeded Waterproof White Marble - Single Panel | 1 |  | Carrier Damaged
18 | August | 2024-08-09 00:00:00 | PDS |  | 222710 | Reeded Waterproof White Marble | 1 | 22.5 | [NAME] from Order
18 | August | 2024-08-09 00:00:00 | JB | 114882 | 222749 | Grey Acoustic Felt Sheets | 1 | 34.99 | [NAME] from Order
18 | August | 2024-08-09 00:00:00 | JB | 109837 | 222752 | Slatwall Waterproof Natural Oak Single | 1 | 89.99 | Carrier Damaged
18 | August | 2024-08-09 00:00:00 | JB | 114888 | 222756 | Slatwall Natural Oak Oiled ([NAME]) | 4 | 359.96 | Carrier Damaged
19 | August | 2024-08-12 00:00:00 | pds | 115149 | 223026 | [NAME] | 2 | 199.98 | Lost in Transit |  | customer confimed that it has never arrived.
19 | August | 2024-08-12 00:00:00 | PDS | 115162 | 223039 | [NAME] | 1 | 69.99 | Order processed but not shipped |  | parcelforce confimed no scans
19 | August | 2024-08-12 00:00:00 | PDS | 115174 | 223052 | SlatWall Acoustic Natural Oak | 2 | 179.98 | [NAME] from Order |  | Parcelforce never picked up the order
19 | August | 2024-08-12 00:00:00 | RP | 115152 | 223029 | SlatWall Acoustic Walnut - 2.4m (High) / Black | 3 | 269.97 | Product Issue - Colour Match |  | customer unhappy with colour, split colour veneer on slats
19 | August | 2024-08-13 00:00:00 | PDS | 115271 | 223162 | SlatWall Natural Oak Top Trim | 1 | 39.99 | Incorrect Item Received |  | sent [NAME] top trim instead of Natural Oak
19 | August | 2024-08-13 00:00:00 | JB | 112530 | 223230 | SlatWall Waterproof Natural Oak and Black End Cap | 1 | 24.99 | Product Issue - Damaged
19 | August | 2024-08-13 00:00:00 | JB | 112530 | 223230 | SlatWall waterproof Natural Oak and black | 1 | 84.99 | Product Issue - Damaged
19 | August | 2024-08-13 00:00:00 | RP | 111918 | 223235 | SlatWall Charcoal / Black Felt / Oiled / 3m | 5 | 607.5 | Carrier Damaged |  | damaged in transit, carrier returned |  | No | nothing to collect
19 | August | 2024-08-14 00:00:00 | RP | 114099/114052 | 223354 | Reeded Waterproof Natural Oak Tongue End Cap | 2 | 49.98 | Incorrect Item Received |  | wrong items dispatched
19 | August | 2024-08-15 00:00:00 | RP | 106772 | 223402 | SlatWall Acoustic Smoked Oak - 3m (High) / Black Felt | 9 | 1296 | Product Issue - Fault |  | slats not aligned properly
19 | August | 2024-08-15 00:00:00 | RP | 114524 | 223427 | Reeded Waterproof Charcoal - Pack of 3 | 2 | 139.98 | Incorrect Item Received |  | slatwall sent not reeded
19 | August | 2024-08-15 00:00:00 | RP | 109236 | 223443 | SlatWall Waterproof Walnut and Black | 3 | 184.77 | Order processed but not shipped |  | international order processed with arrow |  | No | nothing to collect
19 | August | 2024-08-15 00:00:00 | JB | 113024 | 223451 | Slatwall Waterproof Natural and Black | 1 | 89.99 | Product Issue - Damaged |  |  |  | No
19 | August | 2024-08-15 00:00:00 | JB | 115543 | 223458 | Oiled Oak Planks - 1m² Pack (7 x Oak Planks) | 1 | 44.99 | Product Issue - Damaged
19 | August | 2024-08-15 00:00:00 | JB | 115545 | 223462 | Slatwall Acoustic Washed Oak 2.4m /Grey | 3 | 299.97 | Carrier Damaged |  |  |  | No | N/A |  | Yes
19 | August | 2024-08-15 00:00:00 | JB | 115561 | 223184 | Slatwall Acoustic Natural Oak | 4 | 319.96 | Carrier Damaged |  |  |  | Yes |  | 8NATR4566835A087 | Yes
19 | August | 2024-08-15 00:00:00 | RP | 115555 | 223471 | SlatWall Natural Oak Oiled (Black Felt) - 3m | 3 | 329.97 | Carrier Damaged |  | delivery refused, carrier returning |  | No | carrier returning
19 | August | 2024-08-16 00:00:00 | JB | 115621 | 223544 | Slatwall Acoustic Walnut 1.2m | 6 | 299.94 | Incorrect Item Received |  | recieved 3 tubes of adhesive |  | No | goodwill
19 | August | 2024-08-19 00:00:00 | RP | 112703 | 223909 | SlatWall Acoustic Natural Oak - 3m High / Grey x 1 / SlatWall Natural Oak (Grey Acoustic Felt) - Default Title x2 | 3 | 234 | Carrier Damaged |  | damaged in transit
19 | August | 2024-08-19 00:00:00 | RP | 108372 | 223915 | SlatWall Acoustic Deep Walnut - 3m (High) / Black Felt x8 / SlatWall Acoustic Deep Walnut - 2.4m (High) / Black Felt x6 | 14 | 1750.89 | [NAME] |  | customer refused delivery, items returned |  | No | nothing to collect
19 | August | 2024-08-19 00:00:00 | JB | 115989 | 223933 | Slatwall Acoustic Natural Oak and Black | 1 | 129.99 | Carrier Damaged |  |  |  | Yes |  |  | yes
19 | August | 2024-08-19 00:00:00 | RP | 114022 | 223942 | SlatWall Waterproof End Cap Natural Oak and Black Groove | 1 | 22.5 | Product Issue - Fault |  | scratch along end cap, packaging was intact, not caused by carrier |  | No | goodwill gesture, and cost of return too high
19 | August | 2024-08-20 00:00:00 | JB |  | 224068 | SlatWall Waterproof Natural and Black (Single) | 1 | 89.99 | Product Issue - Damaged |  | Sratch down the middle black section on panel, not caused by courier |  | No | goodwill gesture, and cost of return too high
19 | August | 2024-08-21 00:00:00 | JB | 116224 | 224268 | SlatWall Acoustic Natural Oak | 23 | 1943.8 | Carrier Damaged |  | damaged in transit |  | No | carrier returning |  | Yes
19 | August | 2024-08-21 00:00:00 | JB | 116274 | 224324 | Slatwall Acoustic Natural Oak 2.4M x 0.6m / Black Felt / Premium Oiled | 2 | 179.98 | Carrier Damaged |  | damaged in transit |  | Yes |  | 8NATR4567654A087 | yes
19 | August | 2024-08-22 00:00:00 | RP | 115529 | 224404 | SlatWall Waterproof Walnut and Black | 3 | 289.42 | Order processed but not shipped |  | international order processed with arrow |  | No | nothing to collect
19 | August | 2024-08-22 00:00:00 | RP | 115068 |  | Individual Slat Natural Oak Oiled -2.4m | 10 | 109.9 | Incorrect Item Received |  | received unoiled, ordered oiled
19 | August | 2024-08-22 00:00:00 | JB | 116382 | 224438 | Slatwall Natural oak top trim | 1 | 39.99 | Carrier Damaged |  |  |  |  | carrier returning |  | yes
19 | August | 2024-08-22 00:00:00 | JB | 116382 | 224438 | Slatwall midi Natural Oak | 5 | 199.95 | Carrier Damaged |  |  |  |  | carrier returning |  | yes
19 | August | 2024-08-23 00:00:00 | JB | 116493 | 224554 | SlatWall Waterproof Natural Oak and Black | 1 | 74.99 | Incorrect Item Received |  |  |  | Yes |  | 8NATR4567802A087
19 | August | 2024-08-23 00:00:00 | RP | 101484 | 224563 | SlatWall Natural Oak (2.4m) - 2.4m (High) | 1 | 79.99 | Incorrect Item Received |  | incorrect item sent
19 | August | 2024-08-23 00:00:00 | RP |  | 224579 | SlatWall Acoustic Walnut - 3m (High) / Black | 2 | 219.98 | Incorrect Item Received |  | customer received 1x 2.4 walnut and 1x 2.4 smoked |  | Yes |  | 8NATR4567836C096
19 | August | 2024-08-23 00:00:00 | JB | 116544 | 224608 | SlatWall Acoustic Natural Oak | 1 | 89.99 | Order processed but not shipped |  | parcelforce advised they never received the goods
19 | August | 2024-08-23 00:00:00 | JB | 116550 | 224613 | Slatwall natural oak top trim/ hybrid grab adhesive/slatwall midi natural oak | 11 | 358.89 | [NAME]
20 | August | 2024-08-27 00:00:00 | JB | 117007 | 225087 | SlatWall Acoustic Smoked Oak - 2.4m Black felt Premium | 11 | 1099.89 | Lost in Transit |  | [NAME] confimed they have lost the order |  |  | Carrier lost |  | Yes
20 | August | 2024-08-27 00:00:00 | BF | 114118 | 225085 | SlatWall Acoustic Walnut - 2.4m x 0.6m / Black Felt | 3 | 269.97 | Other (please add to comments) |  | New build property not on any maps so was RTS 15/08 |  | No | Already returned 15/08 | PBXA6080280001 | No | 2024-08-15 00:00:00
20 | August | 2024-08-27 00:00:00 | JB | 117034 | 225120 | SlatWall Acoustic Natural Oak and Black 2.4m | 1 | 99.99 | Carrier Damaged |  |  |  | Yes |  |  | Yes
20 | August | 2024-08-27 00:00:00 | JB | 113513 | 225134 | SlatWall Natural Oak Top Trim | 2 | 78.98 | Lost in Transit |  |  |  |  |  |  | Yes
20 | August | 2024-08-28 00:00:00 | PDS | 117139 |  | Hybrid Grab Adhesive | 2 | £25.98 | Lost in Transit
20 | August | 2024-08-29 00:00:00 | JB | 117244 | 225353 | SlatWall Acoustic Natural Oak 3M and SlatWall Acoustic Natural Oak 2.4m | 4 | 499.96 | Carrier Damaged |  |  |  | No | Carrier returning |  | Yes
20 | August | 2024-08-29 00:00:00 | PDS | 117247 | 225357 | SlatWall Waterproof Walnut | 3 | £239.97 | Lost in Transit |  | wasnt submitted with DHL so the parcel never went with the right courier
20 | August | 2024-08-29 00:00:00 | JB | 117251 | 225360 | SlatWall Acoustic Walnut | 1 | 89.99 | Carrier Damaged |  |  |  | Yes |  |  | Yes
20 | August | 2024-08-29 00:00:00 | JB | 117299 | 225420 | Slatwall waterproof walnut and black end cap (tongue and groove) | 2 | 49.98 | Carrier Damaged |  |  |  | No | cost of return too high |  | Yes
20 | August | 2024-08-29 00:00:00 | JLC | 115579 | 225107 | SlatWall Acoustic Natural Oak 2.4m x 0.6m / Grey Felt / Premium Oiled SKU: NWACM-NOA-OIL-24M-G | 1 | 89.99 | Incorrect Item Received |  | Sent on black felt not grey |  | Yes |  | RMA #[NAME]: 8NATR4568063A050
20 | August | 2024-08-30 00:00:00 | PDS | 117367 | 225492 | NWACM-WAL-24M-B | 8 | £719.92 | Other (please add to comments) |  | courier returned to us and was meant to go to the cusotmer - human error |  |  | N/A
20 | August | 2024-08-30 00:00:00 | JB | 113024 | 225545 | Slatwall waterproof natural oak and black | 1 | 74.99 | Carrier Damaged |  |  |  | No | cost too high |  | yes
21 | September | 2024-09-02 00:00:00 | PDS | 117674 | 225806 | SlatWall Acoustic Deep Walnut | 1 | £119.99 | [NAME] from Order |  |  |  | Yes |  | 8NATR4571474A092
21 | September | 2024-09-02 00:00:00 | JB | 117680 | 225814 | Reeded Waterproof White Marble | 4 | 252 | [NAME] from Order |  | Courier didn't delivery any of the order due to missing one |  | No | ArrowXL returning back to us
21 | September | 2024-09-02 00:00:00 | JB | 117685 | 225818 | Individual [NAME] | 5 | 64.95 | Product Issue - Colour Match |  | incorrect colour received |  | Yes
21 | September | 2024-09-03 00:00:00 | RP | 114324 | 225948 | Reeded Waterproof Charcoal - Pack of 3 | 1 | 69.99 | Incorrect Item Received |  | slatwall sent instead of reeded
21 | September | 2024-09-03 00:00:00 | JB | 114576 | 225987 | [NAME] | 1 |  | Product Issue - Colour Match |  |  |  | No | cost of returning too high
21 | September | 2024-09-04 00:00:00 | JB | 117919 | 226073 | Waterproof Walnut and Black Sample + Waterproof Walnut Sample | 2 | 9.98 | Other (please add to comments) |  | Address issue - returned to sender |  | Yes
21 | September | 2024-09-04 00:00:00 | JB | 117947 | 226104 | SlatWall Acoustic Natural Oak 2.4m Premium Black felt | 2 | 159.98 | Other (please add to comments) |  | returned to sender
21 | September | 2024-09-04 00:00:00 | JB | 117952 |  | SlatWall Acoustic Charcoal Premium oiled sample | 1 | 4.99 | Incorrect Item Received |  | returned to us
21 | September | 2024-09-04 00:00:00 | JLC | 115418 | 226123 | Slatwall acoustic [NAME] 2.4m on Grey Felt OILED | 10 | 899.9 | Incorrect Item Received |  | Sent on black felt not grey |  | Yes |  | UPI: 8NATR4568770A087 collection booked for wrong panels. Monday 9th September. - JLC
21 | September | 2024-09-04 00:00:00 | RP | 109017 | 226130 | Corner Trims - Natural Oak | 1 | 39.98 | Carrier Damaged |  | items split |  | No | cost too high
21 | September | 2024-09-04 00:00:00 | PDS | 1262US | #226149 | SlatWall Grand Deep Walnut - 2.4m - Black Felt | 13 | 2274.87 | Order processed but not shipped |  | DHL never picked up
21 | September | 2024-09-05 00:00:00 | PDS | 118043 | 226214 | SlatWall Acoustic Natural Oak | 2 | 159.98 | Carrier Damaged |  | damaged in transit
21 | September | 2024-09-05 00:00:00 | PDS | 118048 | 226220 | Micro Slat Waterproof, [NAME], Pack of 3 - H2400 x W304 X D6 | 2 | 139.98 | Carrier Damaged
21 | September | 2024-09-05 00:00:00 | JB | 118081 | 226255 | SlatWall Acoustic Natural Oak 1.2m Premium | 1 | 39.99 | [NAME]
21 | September | 2024-09-05 00:00:00 | RP | 117550 | 226274 | [NAME] / sample | 1 | 4.99 | Incorrect Item Received |  | wrong sample sent |  | No | sample, not worth cost
21 | September | 2024-09-05 00:00:00 | JB | 118101 | 226279 | Reeded Waterproof Charcoal | 1 | 69.99 | Incorrect Item Received |  |  |  | Yes |  | 8NATR4568885A096
21 | September | 2024-09-06 00:00:00 | JB | 118171 | 226352 | Tongue and Groove MDF Panels | 1 | 59.99 | [NAME] from Order
21 | September | 2024-09-06 00:00:00 | JB | 118180 | 226360 | SlatWall Waterproof Natural Oak and Black + End Cap Tongue and Groove | 6 | 315 | Carrier Damaged |  |  |  | No | Arrow returning back to us |  | Yes
21 | September | 2024-09-06 00:00:00 | JB | 118191 | 226373 | SlatWall Acoustic Washed Oak black and grey felt sample | 2 | 9.98 | Other (please add to comments) |  | Return to sender
22 | September | 2024-09-09 00:00:00 | JB | 118615 | 226803 | SlatWall Waterproof Natural Oak | 9 | 660.9 | Other (please add to comments) |  | Return to sender
22 | September | 2024-09-09 00:00:00 | PDS | 118619 | 226808 | Oak on Black MDF Core 2.4m | 1 | 99.99 | Product Issue - Colour Match |  |  |  | Yes |  |  | NO
22 | September | 2024-09-09 00:00:00 | JB | 118652 | 226845 | Rustic Brown Planks | 2 | 89.98 | Product Issue - Colour Match
22 | September | 2024-09-09 00:00:00 | JB | 118670 | 226863 | SlatWall Acoustic Walnut 2.4m | 1 | 89.99 | Carrier Damaged |  |  |  | Yes |  | 8NATR4569157A050 | Yes
22 | September | 2024-09-09 00:00:00 | JB | 118676 | 226868 | Reeded Waterproof Natural Oak | 1 | 69.99 | Incorrect Item Received |  |  |  | Yes |  | 8NATR4569167A050
22 | September | 2024-09-09 00:00:00 | JB | 118699 | 226892 | SlatWall Natural Oak 3m | 1 | 109.99 | Carrier Damaged |  |  |  | Yes |  | 8NATR4569193A087 | Yes
22 | September | 2024-09-09 00:00:00 | BF | 118703 | 226897 | SlatWall Waterproof Walnut and Black -single | 1 | 24.99 | Incorrect Item Received |  | Recieved nat oak not walnut and black |  | Yes |  | 8NATR4569204A096 | No
22 | September | 2024-09-10 00:00:00 | JB | 118794 | 226997 | SlatWall Acoustic Natural Oak | 1 | 84.99 | Incorrect Item Received |  | Received Walnut and not Natural Oak |  | Yes |  | 8NATR4569249A050
22 | September | 2024-09-10 00:00:00 | JB | 118812 | 227022 | SlatWall Acoustic Natural Oak and Black 3m and 2.4m | 3 | 399.97 | Carrier Damaged |  |  |  | No | Arrow returning back to us |  | Yes
22 | September | 2024-09-10 00:00:00 | PDS | 118817 | 227025 | Sealant Gun and [NAME] bundle | 1 | 19.99 | [NAME] from Order |  |  |  | No
22 | September | 2024-09-10 00:00:00 | PDS | 118788 | 226989 | Sealant Gun and [NAME] bundle  [NAME] | 2 | 32.98 | [NAME] from Order
22 | September | 2024-09-11 00:00:00 | PDS | 118958 |  | SlatWall Acoustic Natural Oak | 1 | 79.99 | Other (please add to comments) |  | iten never went with courier
22 | September | 2024-09-11 00:00:00 | JB | 118964 | 227184 | SlatWall Acoustic Natural Oak 2.4m [NAME] | 1 | 79.99 | Carrier Damaged |  |  |  | Yes |  | 8NATR4569364A087 | Yes |  | 2024-09-27 00:00:00
22 | September | 2024-09-11 00:00:00 | JB | 118976 | 227197 | SlatWall Acoustic Natural Oak | 19 | 2279.81 | Carrier Damaged |  |  |  | No | Return to sender |  | Yes
22 | September | 2024-09-11 00:00:00 | PDS | 119026 | 227249 | SlatWall Natural Oak Oiled ([NAME]) - 3m | 1 | 124.99 | [NAME] from Order
22 | September | 2024-09-11 00:00:00 | JB | 119061 | 227284 | SlatWall Acoustic Natural Oak | 3 | 269.97 | Carrier Damaged |  |  |  | Yes | 8NATR4569805A087
22 | September | 2024-09-12 00:00:00 | PDS | 119163 | 227390 | SlatWall Natural Oak and Black Oiled (Black Felt) - 2.4m | 1 | 109.99 | Carrier Damaged |  |  |  | No | Parcelforce have returned to sender | https://www.parcelforce.com/track-trace?trackNumber=PBXA6562534001
22 | September | 2024-09-12 00:00:00 | JB | 119179 | 227408 | SlatWall Acoustic Walnut 3m / Black Felt | 5 | 549.95 | Carrier Damaged |  |  |  | No | Return to sender |  | Yes
22 | September | 2024-09-12 00:00:00 | PDS | 119182 | 227410 | SlatWall Acoustic Smoked Oak - 3m (High) / Black Felt | 2 | 239.98 | Carrier Damaged |  |  |  | No | return to sender with arrow
22 | September | 2024-09-12 00:00:00 | JB | 119195 | 227423 | SlatWall Acoustic [NAME]/Black Felt | 1 | 129.99 | Carrier Damaged |  |  |  | Yes |  |  | Yes
22 | September | 2024-09-12 00:00:00 | PDS | 119200 | 227429 | SlatWall Acoustic Walnut - 2.4m (High) / Black | 1 | 89.99 | Carrier Damaged |  |  |  | Yes
22 | September | 2024-09-12 00:00:00 | JB | 119214 | 227446 | Individual Slats Natural Oak Oiled Pack of 30 | 1 | 295.99 | Product Issue - Colour Match |  |  |  | Yes |  | 8NATR4569527A093
22 | September | 2024-09-12 00:00:00 | JB | 119223 | 227456 | SlatWall Acoustic Natural Oak | 2 | 79.98 | Carrier Damaged |  |  |  | Yes |  | [NAME]
22 | September | 2024-09-13 00:00:00 | PDS | 119336 | 227577 | SlatWall Waterproof Charcoal - Individual Slat | 1 |  | [NAME] from Order
22 | September | 2024-09-13 00:00:00 | PDS | 119336 | 227577 | SlatWall Waterproof Charcoal - Pack of 3 | 1 | 74.99 | [NAME] from Order
22 | September | 2024-09-13 00:00:00 | PDS | 119345 | 227586 | [NAME] | 1 | 79.98 | [NAME] from Order
22 | September | 2024-09-13 00:00:00 | JLC | 118886 | 227597 | SlatWall Acoustic Smoked Oak 2.4m Premium | 1 | 99.99 | Product Issue - Colour Match |  | Does not match the sample sent and the existing installation. |  | No | Waiting to see if colours are the same as current stock
22 | September | 2024-09-13 00:00:00 | JLC | 118095 |  | SlatWall Acoustic Natural Oak and Black 2.4m Premium | 6 | 599.94 | Lost in Transit |  | Carrier has not scanned in the order at the depot - searched requested. | Parcel Force | No | order lost at Depot |  | Not yet
22 | September | 2024-09-13 00:00:00 | PDS | 119370 | 227614 | SlatWall Natural Oak (2.4m) - 2.4m (High) | 2 | 159.98 | Carrier Damaged |  |  | [NAME] | Yes |  | 8NATR4569613A087 |  | 2024-09-24 00:00:00 | 2024-09-27 00:00:00
22 | September | 2024-09-13 00:00:00 | JB | 119387 | 227633 | Tongue and Groove MDF Panels | 1 | 59.99 | [NAME] from Order
22 | September | 2024-09-13 00:00:00 | JB | 119402 | 227653 | SlatWall Acoustic Washed Oak Sample [NAME] | 1 | 2.99 | Incorrect Item Received
23 | September | 2024-09-16 00:00:00 | JB | 119753 | 228013 | SlatWall Acoustic Natural Oak 2.4m Grey Premium oiled | 1 | 89.99 | Carrier Damaged |  |  | Parcel Force | Yes |  | 8NATR4569669A087 |  |  | 2024-04-10 00:00:00
23 | September | 2024-09-16 00:00:00 | RP | 116507 |  | Micro Slat Waterproof, Smoked Walnut, End Trim (Tongue) - H2400 x W36 x D6 | 3 | 67.5 | Lost in Transit |  | no scans on items, carrier declared never collected, unable to locate | [NAME] | No | nothig to collect |  |  |  | 2024-09-27 00:00:00
23 | September | 2024-09-16 00:00:00 | JB | 119778 | 228039 | SlatWall Acoustic Smoked Oak | 1 | 109.99 | Carrier Damaged |  |  | Parcel Force | Yes
23 | September | 2024-09-16 00:00:00 | JB | 119779 |  | Slatwall waterproof natural oak and black x2 - Waterproof end cap and black tongue + groove | 4 | 199.96 | Order processed but not shipped
23 | September | 2024-09-16 00:00:00 | JB | 119782 | 228042 | Slatwall Grand Deep Walnut | 2 | 259.98 | Product Issue - Colour Match |  |  |  | Yes |  | 8NATR4569719A096 |  |  | 2024-09-27 00:00:00
23 | September | 2024-09-16 00:00:00 | JB | 119788 | 228050 | SlatWall Acoustic Walnut - 3m | 3 | 359.97 | Carrier Damaged |  |  |  | Yes |  | 8NATR4570068A050 |  |  | 2024-09-27 00:00:00
23 | September | 2024-09-16 00:00:00 | JB | 119819 | 228082 | SlatWall Acoustic Natural Oak 2.4m Premium | 5 | 399.95 | Order processed but not shipped
23 | September | 2024-09-17 00:00:00 | JB | 119893 |  | Rustic Brown Planks | 3 | 134.97 | Carrier Damaged |  |  | [NAME] | Yes | 8NATR4569810A087 |  | Yes |  | 2024-09-27 00:00:00
23 | September | 2024-09-17 00:00:00 | PDS | 119921 | 228190 | SlatWall Natural Oak and Black Oiled (Black Felt) - 2.4m | 1 | 109.99 | Incorrect Item Received |  | and damaged in transit | Parcel Force
23 | September | 2024-09-18 00:00:00 | PDS | 120064 | 228342 | SlatWall Acoustic Natural Oak | 8 | 719.92 | Lost in Transit |  |  | [NAME] | No | arrow are returning already what they have as been cancelled | 8NAT00002900A087
23 | September | 2024-09-18 00:00:00 | PDS | 120093 | 228374 | Hybrid Grab Adhesive | 1 | 12.99 | Order processed but not shipped |  | order was split but can not print label so resend had t be raised
23 | September | 2024-09-18 00:00:00 | JB | 120096 | 228376 | SlatWall Acoustic Deep Walnut Sample | 1 | 2.99 | Other (please add to comments) |  | [NAME]
23 | September | 2024-09-19 00:00:00 | JB | 120183 | 228472 | Slatwall Waterproof Natural Oak | 6 | 479.94 | Order processed but not shipped |  |  | [NAME] | No | not sent to customer
23 | September | 2024-09-19 00:00:00 | RP | 115964 | 228474 | SlatWall Grand Natural Oak 2.4m - Black felt x2 / SlatWall Top Trim - Natural Oak x1 | 3 | 199.97 | Product Issue - Damaged |  | carrier returned item damage | [NAME] | No | nothing to collect, carrier RTS
23 | September | 2024-09-19 00:00:00 | RP | 118056 | 228488 | SlatWall Acoustic Smoked Oak - 3m (High) / Black Felt | 4 | 431.96 | Incorrect Item Received |  | wrong panels dispatched | [NAME] | Yes
23 | September | 2024-09-19 00:00:00 | JB | 120190 | 228495 | SlatWall Waterproof Natural oak and Black End Cap | 1 | 24.99 | [NAME] from Order
23 | September | 2024-09-19 00:00:00 | JB | 120204 | 228537 | MicroSlat Waterproof Deep Walnut End Cap - Microslat waterproof deep walnut end cap tongue - Microslat waterproof deep walnut - grab adhesive | 5 | 202.95 | Order processed but not shipped |  |  | [NAME] | No | nothing to collect
23 | September | 2024-09-19 00:00:00 | PDS | 120206 | 228542 | SlatWall Natural Oak (2.4m) - 2.4m (High) | 2 | 159.98 | Carrier Damaged |  |  | Parcel Force
23 | September | 2024-09-19 00:00:00 | JB | 120241 | 228583 | Fluted MDF Panel | 2 | 159.98 | Carrier Damaged |  |  | Parcel Force | No | cost too high
23 | September | 2024-09-19 00:00:00 | JB | 120243 | 228586 | SlatWall Acoustic Natural Oak and Black Premium Oiled | 2 | 219.98 | Carrier Damaged |  |  | Parcel Force | Yes |  | 8NATR4570120A087 | Yes
23 | September | 2024-09-20 00:00:00 | JB | 120326 | 228671 | SlatWall Grand Deep Walnut 2.4m | 6 | 659.94 | Incorrect Item Received |  |  | Parcel Force | Yes |  | 8NATR4570173A096 |  |  | 27/092024
23 | September | 2024-09-20 00:00:00 | JB | 120402 | 228754 | SlatWall MDF Panels | 2 | 159.98 | Carrier Damaged |  |  | [NAME] | No | [NAME] to sender |  | Yes
23 | September | 2024-09-20 00:00:00 | JB | 120416 | 228769 | SlatWall Acoustic Natural Oak | 2 | 79.98 | Product Issue - Colour Match |  |  |  | Yes |  | 8NATR4570245A087
24 | September | 2024-09-23 00:00:00 | JLC | 118127 | 229183 | MDF Top Trims  SKU: NWT-MDF-PR | 5 | 99.95 | Order processed but not shipped |  |  |  | No | Nothing to collect
24 | September | 2024-09-23 00:00:00 | PDS | 119336 | 229199 | SlatWall Waterproof Charcoal - Individual Slat | 1 | 74.99 | [NAME] from Order |  | riased on LW but induvidual panel didnt arrive
24 | September | 2024-09-23 00:00:00 | PDS | 120839 | 229209 | SlatWall Acoustic Smoked Oak | 1 | 99.99 | Product Issue - Damaged |  | photo included damaged and not the same colour | [NAME] | Yes |  | 8NATR4570372A087 | NO |  | 2024-04-10 00:00:00
24 | September | 2024-09-23 00:00:00 | PDS | 120851 |  | SlatWall Acoustic [NAME] | 1 | 119.99 | Incorrect Item Received |  | recieved unoiled should have been oiled | [NAME] | Yes |  | 8NATR4570377A050 | no
24 | September | 2024-09-23 00:00:00 | JB | 1178US | 229222 | SlatWall Acoustic Natural Oak and Black - 7.87ft X 1.97ft/ Premium | 3 | $449.97 | Carrier Damaged |  | Returned to sender not attempted delivery to the customer | DHL | No | Return to sender
24 | September | 2024-09-23 00:00:00 | PDS | 120855 |  | SlatWall Acoustic [NAME] | 1 | 109.99 | Product Issue - Colour Match |  | old oil on grey oak JW has som left to send out |  | Yes |  | 8NATR4570388A050 |  |  | 2024-04-10 00:00:00
24 | September | 2024-09-23 00:00:00 | JLC | 105589 | 229221 | Slatwall Acoustic Washed Oak | 2 | 199.98 | Incorrect Item Received |  | Recived [NAME] and Washed Oak mixture. | [NAME] | Yes |  | UPI: 8NATR4570395A050 | No |  | 2024-09-27 00:00:00
24 | September | 2024-09-24 00:00:00 | PDS | 120939 | 229313 | 3m Oak on Black MDF Core | 1 | 119.99 | Product Issue - Colour Match |  | customer had the old oil of the [NAME] oak and black and one he has at home doesnt match | [NAME]
24 | September | 2024-09-24 00:00:00 | JLC | 118233 | 226419 | [NAME] LED Light Kit | 1 | 179.99 | Carrier Damaged |  | [NAME] in half in the tube. | [NAME] | No | [NAME] in half so advised to place in the bin.
24 | September | 2024-09-25 00:00:00 | JB | 120223 | 229480 | Corkwall cascais Natural sample | 1 | 4.99 | [NAME] from Order |  |  | Royal Mail
24 | September | 2024-09-25 00:00:00 | JB | 108083 | 229490 | SlatWall Acoustic [NAME]m [NAME] | 1 | 109.99 | Product Issue - Colour Match |  |  | Parcel Force | No
24 | September | 2024-09-25 00:00:00 | JB | 119271 | 229498 | Reeded Waterproof Walnut | 1 | 79.99 | Product Issue - Damaged |  |  | [NAME] | No | Return to sender |  | Yes
24 | September | 2024-09-25 00:00:00 | JB | 119103 | 229565 | SlatWall Acoustic Natural Oak 2.4m | 1 | 79.99 | Carrier Damaged |  |  | Parcel Force | Yes |  | 8NATR4570601A087 | Yes
24 | September | 2024-09-25 00:00:00 | PDS | 121162 | 229567 | SlatWall Acoustic Natural Oak and Black | 1 | 99.99 | Incorrect Item Received |  |  | Parcel Force | Yes |  | 8NATR4570603A050 |  |  | 2024-04-10 00:00:00
24 | September | 2024-09-26 00:00:00 | JB | 117476 | 229670 | SlatWall Acoustic Natural Oak and Black 2.4m | 2 | 219.98 | Carrier Damaged |  |  | Parcel Force | Yes |  | 8NATR4570664A087 | Yes |  | 2024-04-10 00:00:00
24 | September | 2024-09-26 00:00:00 | PDS | 121277 | 229692 | SlatWall Natural Oak and Black - Black Felt - Oiled - 3m | 2 | 259.98 | [NAME] from Order
24 | September | 2024-09-26 00:00:00 | PDS | 121281 | 229696 | Individual [NAME]m - Pack of 30 | 2 | 699.98 | Carrier Damaged |  | original order now being returned to sender - called arrowXL | [NAME] | Yes |  | [NAME]
24 | September | 2024-09-26 00:00:00 | PDS | 121285 | 229701 | SlatWall Acoustic Deep Walnut - 2.4m (High) / Black Felt | 10 | 999.9 | Carrier Damaged |  |  | [NAME] | No | return to sender |  | YES - 58645
24 | September | 2024-09-26 00:00:00 | JB | 121299 | 229714 | SlatWall Acoustic Smoked Oak 3m Premium oiled | 5 | 649.95 | Carrier Damaged |  |  | [NAME] | No | Return to sender |  | Yes
24 | September | 2024-09-26 00:00:00 | PDS | 121320 | 229734 | Reeded Wood Panel - Fine - 600 x 2400 - Unprimed | 2 | 159.98 | Carrier Damaged |  |  | [NAME] | Yes |  | 8NATR4570709A096 |  |  | 2024-04-10 00:00:00
24 | September | 2024-09-26 00:00:00 | PDS | 121324 | 229737 | SlatWall Natural Oak (2.4m) - 2.4m (High) | 2 | 159.98 | Carrier Damaged |  |  | [NAME]
24 | September | 2024-09-26 00:00:00 | PDS | 121326 | 229740 | SlatWall Waterproof Natural Oak | 1 | 79.99 | Carrier Damaged |  |  | [NAME] | Yes |  | 8natr4570426a096 |  |  | 2024-04-10 00:00:00
24 | September | 2024-09-26 00:00:00 | PDS | 121326 | 229740 | SlatWall Waterproof Natural Oak (Single) | 1 | 79.99 | Carrier Damaged |  |  | [NAME] | Yes |  | 8natr4570426a096 |  |  | 2024-04-10 00:00:00
24 | September | 2024-09-27 00:00:00 | JB | 118857 | 229849 | SlatWall Grand Deep Walnut | 1 | 109.99 | Product Issue - Fault |  |  |  | Yes |  | 8NATR4570755A087 |  |  | 2024-04-10 00:00:00
24 | September | 2024-09-27 00:00:00 | JB | 119565 | 229864 | Slatwall Acoustic Charcoal 2.4m black felt | 1 | 109.99 | Product Issue - Fault |  |  |  | Yes |  | 8NATR4570762A087
24 | September | 2024-09-27 00:00:00 | EN | 120380 | 229863 | SlatWall Acoustic Deep Walnut | 1 | 119.99 | Product Issue - Damaged |  |  | [NAME] | Yes |  | 8NATR4570763A087
24 | September | 2024-09-27 00:00:00 | PDS | 118442 | 229866 | SlatWall Waterproof Walnut (Single) | 1 | 74.99 | Incorrect Item Received |  | Human error - incorrect item sent out |  | No | item is under value of the collection price
24 | September | 2024-09-27 00:00:00 | PDS | 121477 | 229893 | SlatWall Acoustic Natural Oak and Black | 2 | 259.98 | Carrier Damaged |  |  | [NAME] | No | Return to sender
24 | September | 2024-09-27 00:00:00 | PDS | 121477 | 229893 | Hybrid Grab Adhesive | 2 | 25.98 | Carrier Damaged |  |  |  | No | Return to sender
24 | September | 2024-09-27 00:00:00 | JB | 116418 | 229914 | SlatWall Acoustic Deep Walnut | 6 | 719.94 | Incorrect Item Received |  |  |  | Yes |  | 8NATR4570822A050
24 | September | 2024-09-27 00:00:00 | PDS | 121521 | 229937 | [NAME] | 3 | 119.97 | [NAME] from Order |  | arrowxl decleared as lost in transit | [NAME] | No | lost in trasit |  | yes
24 | September | 2024-09-27 00:00:00 | JB | 120300 | 229945 | Slatwall Acoustic Charcoal 3m black felt Premium oiled | 1 | 139.99 | Product Issue - Damaged |  |  | [NAME] | Yes |  | 8NATR4570850A050
24 | September | 2024-09-27 00:00:00 | JB | 118542 |  | SlatWall Acoustci Natural Oak grey felt 2.4m | 3 | 239.97 | Product Issue - Damaged |  |  |  | Yes |  | 8NATR4570851A050
25 | September | 2024-09-30 00:00:00 | PDS | 121926 |  | SlatWall Acoustic Smoked Oak | 2 | 219.98 | [NAME] from Order |  | Parcelforce confirmed that the item wasnt collected and scanned into their system | Parcel Force | No | N/A |  | no
25 | September | 2024-09-30 00:00:00 | JB | 119921 | 230361 | SlatWall Acoustic Natural Oak and Black 2.4m Premium oiled | 1 | 109.99 | Carrier Damaged |  |  | Parcel Force | No | customer collecting new panel so bringing damaged one back
25 | September | 2024-09-30 00:00:00 | PDS | 121954 | 230394 | SlatWall Natural Oak Oiled (Black Felt) - 2.4m | 1 | 89.99 | Carrier Damaged |  | dmaaged and then changed from unoiled to oiled - paid difference | Parcel Force | Yes |  | 8NATR4570841A096 | no
25 | September | 2024-09-30 00:00:00 | JB | 114165 | 230404 | SlatWall Waterproof Walnut and Black End Caps Groove | 1 | 24.99 | Other (please add to comments) |  | failed delivery - returned to sender |  | No | return to sender
25 | September | 2024-09-30 00:00:00 | PDS | 121980 | 230419 | SlatWall Acoustic [NAME]m High / Black | 3 | 329.97 | Other (please add to comments) |  | colour match issue - JW said can match but  over a month of delays JB approved | [NAME] | Yes |  | 8NATR4570388A050
25 | September | 2024-09-30 00:00:00 | PDS | 117719 | 230467 | SlatWall Acoustic Washed Oak - 3m / Grey | 2 | 216 | [NAME] from Order |  | arrow confirmed lost in transit - JB approve resend | [NAME] | No | lost in transit |  | no - past 7 days as arrow investigation took more than 7 days
25 | September | 2024-09-30 00:00:00 | PDS | 122037 | 230481 | CorkWall [NAME] | 7 | 489.93 | Other (please add to comments) |  | [NAME] confirmed items returned due to arrow cancel - dispatch said not sent in van | [NAME] | No | return to sender
25 | September | 2024-09-30 00:00:00 | PDS | 122037 | 230481 | SlatWall Acoustic Washed Oak - 2.4m / Grey | 1 | 99.99 | Other (please add to comments) |  | [NAME] confirmed items returned due to arrow cancel - dispatch said not sent in van | [NAME] | No | return to sender
25 | October | 2024-10-01 00:00:00 | JB | 119292 | 230572 | [NAME] LED Light Kit Pack of 2 | 1 | 179.99 | [NAME] from Order |  | Kit missing from order | [NAME] | No | Only received lighting tubes not the light kit
25 | October | 2024-10-01 00:00:00 | JB | 119073 | 230574 | [NAME] LED Light Kit Pack of 2 | 1 | 179.99 | [NAME] from Order |  | Kit missing from order | [NAME] | No | Only received lighting tubes not the light kit
25 | October | 2024-10-01 00:00:00 | JB | 120783 | 230573 | [NAME] LED Light Kit Pack of 2 | 1 | 179.99 | [NAME] from Order |  | Kit missing from order | [NAME] | No | Only received lighting tubes not the light kit
25 | October | 2024-10-01 00:00:00 | EN | 122147 | 230593 | Slatwall Acoustic natural oak 3m | 2 | 239.98 | Carrier Damaged |  | Product damaged by arrow xl | [NAME] | No | return to sender |  | yes
25 | October | 2024-10-01 00:00:00 | EN | 122147 | 230593 | Slatwall Acoustic natural oak 2.4m | 1 | 89.99 | Carrier Damaged |  | Product damaged by arrow xl | [NAME] | No | return to sender |  | yes
25 | October | 2024-10-01 00:00:00 | EN | 122147 | 230593 | Hybrid grab adhesive | 2 | 25.98 | Carrier Damaged |  | Product damaged by arrow xl | [NAME] | No | return to sender |  | yes
25 | October | 2024-10-01 00:00:00 | EN | 122160 | 230610 | Slatwall Acoustic Deep walnut 3m | 6 | 719.94 | [NAME] |  | [NAME] did not deliver then returned to warehouse | [NAME] | No | returned to sender |  | no
25 | October | 2024-10-01 00:00:00 | JB | 122179 | 230631 | SlatWall Acoustic Natural Oak 2.4m [NAME] oiled | 2 | 179.98 | Product Issue - Colour Match
25 | October | 2024-10-01 00:00:00 | PDS | 122186 | 230639 | Fluted Wood Panel - 600 x 2400 - Unprimed | 11 | 879.89 | Carrier Damaged |  | courier damage photo included and returned to us | [NAME] | No | return to sender | 8NAT00003140A096
25 | October | 2024-10-01 00:00:00 | EN | 122282 | 230743 | Individual Slats natural oak 3m | 3 | 38.97 | Carrier Damaged |  | courier damage photo included and returned to us | [NAME] | No | return to sender |  | yes
25 | October | 2024-10-01 00:00:00 | EN | 122282 | 230743 | Slatwall Acoustic NATURAL OAK 2.4 BLACK FELT | 2 | 179.98 | Carrier Damaged |  | courier damage photo included and returned to us | [NAME] | No | return to sender |  | yes
25 | October | 2024-10-02 00:00:00 | EN | 122282 | 230743 | Slatwall acoustic natural oak black felt 3m | 1 | 119.99 | Carrier Damaged |  | courier damage photo included and returned to us | [NAME] | No | return to sender |  | yes
25 | October | 2024-10-03 00:00:00 | JB | 119730 | 230827 | Slatwall acoustic [NAME] | 4 | 359.96 | Incorrect Item Received |  | Non oiled received | Parcel Force | Yes |  | 8NATR4571270A096
25 | October | 2024-10-03 00:00:00 | JB | 117954 | 230944 | SlatWall Acoustic smoked oak 2.4m + 3m, [NAME] remote | 5 | 545 | Carrier Damaged |  | courier damage photo included and returned to us | [NAME] | No | Return to sender |  | Yes
25 | October | 2024-10-03 00:00:00 | JB | 122477 |  | SlatWall Waterproof Natural Oak | 2 | 159.98 | Incorrect Item Received |  | received walnut | [NAME] | Yes |  | 8NATR4571308A087
25 | October | 2024-10-03 00:00:00 | PDS | 122481 | 230990 | Fluted MDF Panel | 1 | 79.99 | Carrier Damaged |  | damaged - photo sent over - customer needs to use full panels | [NAME] | Yes |  | 8NATR451310A096
25 | October | 2024-10-03 00:00:00 | JB | 118361 | 230996 | SlatWall Acoustic Deep Walnut 3m | 3 | 359.97 | Carrier Damaged |  |  | [NAME] | No | Return to sender
25 | October | 2024-10-03 00:00:00 | JB | 119311 | 231045 | [NAME] LED Light Kit Pack of 2 + 1 | 2 | 299.98 | [NAME] from Order |  | Missing light kit from box |  | No | missing item
25 | October | 2024-10-03 00:00:00 | JB | 119835 | 231049 | [NAME] LED Light Kit Pack of 2 | 1 | 179.99 | [NAME] from Order |  | Missing light kit from box |  | No | missing item
25 | October | 2024-10-03 00:00:00 | EN | 122551 | 231061 | Slatwall Acoustic Deep Walnut Black felt Premium Oiled | 2 | 199.98 | Product Issue - Damaged |  | damage photo from customer | [NAME] | No | customer on holiday so booking collection for same day as delivery
25 | October | 2024-10-04 00:00:00 | EN | 122639 | 231155 | Slatwall Acoustic Natural Oak Grey Felt | 8 | 639.92 | Lost in Transit |  | Cancelled and [NAME] returned to us | [NAME] | No | already been returned to us
25 | October | 2024-10-04 00:00:00 | PDS | 122645 | 231156 | SlatWall Acoustic Washed Oak | 4 | 399.96 | [NAME] from Order |  | [NAME] didnt deliver the item now due to OFS need to change to 2.4M | [NAME] | No | never delivered - claim raised | 8NATR4571418A096
25 | October | 2024-10-04 00:00:00 | PDS | 122664 | 231183 | SlatWall Grand Natural Oak | 1 | 89.99 | Carrier Damaged |  | photo included with damages - customer wants a replacment | [NAME] | Yes
26 | October | 2024-10-07 00:00:00 | EN | 123146 | 231684 | Slat wall walnut top trim | 2 | 79.98 | Lost in Transit |  | [NAME] lost the order | [NAME] | No | never delivered |  | yes
26 | October | 2024-10-07 00:00:00 | EN | 123146 | 231684 | Hybrid grab adhesive | 1 | 12.99 | Lost in Transit |  | [NAME] lost the order | [NAME] | No | never delivered |  | yes
26 | October | 2024-10-07 00:00:00 | JB | 123195 | 231739 | SlatWall Acoustic Natural Oak sample - oiled and premium | 2 | 5.98 | Product Issue - Colour Match |  | colour match needed
26 | October | 2024-10-07 00:00:00 | JB | 110848 | 231749 | SlatWall Waterproof Natural Oak and Black | 4 | 299.96 | Incorrect Item Received |  | received natural oak not nat oak and black |  | Yes |  | 8NATR4571602A096
26 | October | 2024-10-07 00:00:00 | EN | 123223 | 231766 | Slatwall Natural Oak top trim | 1 | 39.99 | Incorrect Item Received |  | recived wrong item instaed of top trims | Parcel Force | No | returned to us
26 | October | 2024-10-07 00:00:00 | PDS | 123235 | 231779 | SlatWall Acoustic Natural Oak and Black | 1 | 129.99 | Carrier Damaged |  | one panel was damaged | [NAME] | Yes |  | 8NATR4571619A096
26 | October | 2024-10-08 00:00:00 | JB | 121307 | 231897 | [NAME] LED Light Remote | 1 | 29.99 | [NAME] from Order |  |  | Parcel Force | No | nothing to collect
26 | October | 2024-10-08 00:00:00 | JB | 119456 | 231903 | Slatwall acoustic natural oak 2.4m +3.m premium oiled | 2 | 209.98 | Order processed but not shipped
26 | October | 2024-10-08 00:00:00 | JB | 120950 | 231908 | SlatWall Walnut Top Trim | 2 | 79.98 | Carrier Damaged |  |  | [NAME] | No | return to sender |  | Yes
26 | October | 2024-10-08 00:00:00 | PDS | 123360 | 231912 | Individual Slats Natural Oak | 1 | 155.99 | Carrier Damaged |  |  | Parcel Force | No | return to sender | PBXA7019528001 | 241008-001060
26 | October | 2024-10-08 00:00:00 | PDS | 123410 |  | SlatWall Acoustic Natural Oak | 1 | 109.99 | Carrier Damaged |  | Arrowxl damage in warehouse - photo included | [NAME] | No | return to sender | 8NAT00003730A050
26 | October | 2024-10-08 00:00:00 | EN | 122011 | 231997 | Slatwall mini natural oak + Hybrid grab adhesive cartridge only + Hybrid grab adhesive and Sealant gun bundle | 12 | 363.88 | Customer Error |  | Parcelforce couldn’t deliver due to address issue | Parcel Force | No | return to sender
26 | October | 2024-10-09 00:00:00 | JB | 116240 | 231916 | Slatwall Grand Natural Oak Oiled + Slatwall Acoustic Natural Oak and Black | 3 | 323.98 | Order processed but not shipped |  |  | [NAME]
26 | October | 2024-10-09 00:00:00 | JB | 110087 | 232095 | [NAME] and black | 1 | 74.99 | Incorrect Item Received
26 | October | 2024-10-09 00:00:00 | JB | 119515 | 232115 | SlatWall Acoustic Natural Oak and Black 1.2m + 3m | 6 | 439.94 | Order processed but not shipped |  |  | [NAME] | No | Nothing to collect
26 | October | 2024-10-09 00:00:00 | JB | 122127 | 232156 | [NAME] LED Light Kit Pack of 2 | 1 | 179.99 | Product Issue - Fault |  |  | [NAME] | Yes |  | 8NATR4571852A093
26 | October | 2024-10-09 00:00:00 | EN | 123597 | 232175 | Slatwall Natural Oak/Walnut Sample | 2 | 5.98 | Lost in Transit |  | order never showed up | Royal Mail | No | nothing to collect
26 | October | 2024-10-09 00:00:00 | PDS | 123599 | 232177 | [NAME]m | 3 | 329.97 | Carrier Damaged |  | customer had chips on his panel and cant use them at all - jb approved | [NAME] | Yes |  | 8NATR4571870A093
26 | October | 2024-10-09 00:00:00 | EN | 123607 | 232186 | Slatwall Acoustic Walnut | 13 | 1169.87 | Lost in Transit |  | Arrow never reciveved part G so had to resend whole order | [NAME] | No | nothing to collect
26 | October | 2024-10-09 00:00:00 | PDS | 123617 | 232195 | Dado Wall Panelling Kit | 1 | 44.99 | [NAME] from Order |  | customer ordered daido rail kit but missing two daido rails | Parcel Force | No | nothing to collect
26 | October | 2024-10-09 00:00:00 | PDS | 123618 | 232196 | SlatWall Natural Oak (2.4m) - 2.4m (High) | 1 | 79.99 | [NAME] from Order |  | [NAME] not had the final part scanned in | [NAME] | No | nothing to collect
26 | October | 2024-10-09 00:00:00 | EN | 116163 | 232298 | Indvidual Natural oak slats 2.4m + Individual Natural oak slats 3m | 6 | 67.94 | Carrier Damaged |  | [NAME] refused to deliver due to damage | [NAME] | No | nothing to collect |  | yes
26 | October | 2024-10-10 00:00:00 | JB | 120573 | 232301 | SlatWall Acoustic Waterproof Walnut and Black | 1 | 74.99 | Lost in Transit |  |  | [NAME] | No | nothing to collect |  | Yes
26 | October | 2024-10-10 00:00:00 | PDS | 123712 |  | SlatWall Acoustic Charcoal Sample | 1 | 2.99 | Product Issue - Fault |  | diffrence in width for each slat - customer has sent in photos | Royal mail | No | too expensive to schedule collection for sample worth £2 |  | photo will be put on product issues teams chat
26 | October | 2024-10-10 00:00:00 | JB | 118822 | 232312 | SlatWall Acoustic Smoked Oak Premium oiled 2.4m | 15 | 1649.85 | Carrier Damaged |  |  |  | Yes |  | 8NATR4571922A087 | Yes
26 | October | 2024-10-10 00:00:00 | JB | 119334 | 232324 | SlatWall Acoustci Natural Oak Black Felt 2.4 Premium oiled | 2 | 179.97 | Carrier Damaged |  |  | [NAME] | No | Arrow sending back to us |  | Yes
26 | October | 2024-10-10 00:00:00 | JLC | 121687 | 232333 | Slatwall Waterproof Natural Oak and Black Packs of 3 and Slatwall Waterproof Natural Oak and Black End Cap Tongue x 1 | 6 | 424.94 | Carrier Damaged |  | Carrier has returned the order to us. Unknown what sort odf damage. | [NAME] | No | Arrow sending back to us.
26 | October | 2024-10-10 00:00:00 | EN | 123746 | 232345 | Slatwall Acoustic [NAME] | 2 | 219.98 | Carrier Damaged |  | Panels snapped and damaged | Parcel Force | Yes |  |  | Yes
26 | October | 2024-10-10 00:00:00 | PDS | 123782 | 232385 | SlatWall Natural Oak (2.4m) - 2.4m (High) | 21 | 1679.79 | Lost in Transit |  | arrowxl said can deliver part then cancelled the order 2 days later - MC JB | [NAME] | No | return to sender
26 | October | 2024-10-10 00:00:00 | EN | 123776 | 232378 | Slatwall Waterproof Natural Oak and Black Pack of 3 | 1 | 79.99 | Incorrect Item Received |  | wrong colour received | [NAME] | Yes
26 | October | 2024-10-10 00:00:00 | PDS | 123788 | 232389 | SlatWall Natural Oak Oiled (Black Felt) - 2.4m | 6 | 479.94 | Product Issue - Colour Match |  | colour matching issue as we sent out 6 panels all diffrent that dont match SPL | [NAME] | No | wating to see dispatch date to book to align with resend
26 | October | 2024-10-11 00:00:00 | JB | 121100 | 232463 | SlatWall Natural Oak Top Trim | 2 | 79.98 | Order processed but not shipped
26 | October | 2024-10-11 00:00:00 | PDS | 123861 |  | SlatWall Acoustic Deep Walnut | 3 | 359.97 | Order processed but not shipped |  |  | [NAME] | No | return to sender |  | YES
26 | October | 2024-10-11 00:00:00 | JB | 121750 | 232465 | SlatWall Acoustic Charcoal Premium oiled 2.4m | 3 | 329.97 | Order processed but not shipped
26 | October | 2024-10-11 00:00:00 | JB | 121851 |  | SlatWall Acoustic Natural Oak Premium Oiled 2.4m | 3 | 269.97 | Order processed but not shipped
26 | October | 2024-10-11 00:00:00 | EN | 123866 | 232469 | Slatwall Natural Oak and Black Premium oiled sample | 1 | 2.99 | Incorrect Item Received |  | received the unoiled sample not the oiled one | Royal Mail | No
26 | October | 2024-10-11 00:00:00 | PDS | 123868 | 232470 | SlatWall Acoustic Natural Oak | 2 | 179.98 | Incorrect Item Received |  | JB approved - item was meant to be changed in LW but incorrect sent out | [NAME] | Yes |  | 8NATR4572022A087
26 | October | 2024-10-11 00:00:00 | JB | 118726 | 232480 | SlatWall Acoustic Deep Walnut 2.4m Premium oiled | 4 | 399.96 | Product Issue - Damaged |  |  | Parcel Force | YES |  | 8NATR4572029A087
26 | October | 2024-10-11 00:00:00 | EN | 123886 | 232487 | Slatwall Waterproof Natural Oak and Black Pack of 3 | 1 | 79.99 | Incorrect Item Received |  | Received Natural Oak Not Natural Oak and black | [NAME] | Yes |  | 8NATR4572050A050
26 | October | 2024-10-11 00:00:00 | RP | 121218 | 232502 | SlatWall Charcoal / Black Felt / Oiled / 3m | 4 | 559.96 | Incorrect Item Received |  | received 4. 2.4 in error
26 | October | 2024-10-11 00:00:00 | EN | 123708 | 232302 | Slatwall acoustic natural oak | 2 | 179.98 | Damage |  |  | Parcel Force
26 | October | 2024-10-11 00:00:00 | EN | 122791 | 232530 | Tongue and groove [NAME] | 1 | 4.99 | Incorrect Item Received |  |  | Royal Mail
26 | October | 2024-10-11 00:00:00 | PDS | 1311US | 232548 | [NAME] | 1 | 39.98 | Order processed but not shipped |  | ups not dispatched [NAME] raised a cliam | UPS | No | claim raised
27 | October | 2024-10-14 00:00:00 | JB | 120866 | 233006 | Slatwall Acoutsic Natural oak black felt - 2.4+ 3 | 7 | 584.93 | Carrier Damaged |  |  | [NAME] | No | returning back to us |  | Yes
27 | October | 2024-10-14 00:00:00 | JB | 120707 | 233009 | SlatWall Acoustic Charcoal 3m Premium | 1 | 139.99 | Product Issue - Colour Match
27 | October | 2024-10-14 00:00:00 | JB | 122710 | 233016 | SlatWall Acoustic Deep Walnut 2.4m Premium oiled | 1 | 99.99 | Carrier Damaged |  |  | Parcel Force | Yes |  | 8NATR4572190A087 | Yes
27 | October | 2024-10-14 00:00:00 | JB | 120662 | 233051 | SlatWall Grand Deep Walnut | 1 | 109.99 | Carrier Damaged |  |  | Parcel Force | No | return to sender |  | yes
27 | October | 2024-10-14 00:00:00 | PDS | 124439 | 233063 | SlatWall Acoustic Smoked Oak | 7 | 769.93 | [NAME] from Order |  | resend was raised by MC but customer never received this - raised again as trade | [NAME] | No | item never sent over |  | no - item never received and out of the claims window - 8NAT00003420A087
27 | October | 2024-10-14 00:00:00 | JB | 121854 | 233081 | Slatwall Acoustic Charcoal 2.4m black felt | 4 | 399.96 | Order processed but not shipped
27 | October | 2024-10-14 00:00:00 | PDS | 124456 | 233080 | SlatWall Acoustic Washed Oak - 2.4m / Black | 3 | 299.97 | Incorrect Item Received |  | customer recieved what looks like grey oak but needed washed oak photo inc | Parcel Force | Yes |  | 8NATR4572244A087
27 | October | 2024-10-14 00:00:00 | PDS | 121653 | 233097 | SlatWall Waterproof Individual Slat Walnut /  Reeded Waterproof Walnut - Single Panel | 3 | 98.98 | Carrier Damaged |  | damages photo included - customer wants a resend | [NAME] | Yes |  | 8NATR4572265A096
27 | October | 2024-10-15 00:00:00 | JB | 120882 | 233195 | SlatWall Acoustic [NAME] black felt 2.4m | 3 | 359.97 | Carrier Damaged |  |  | Parcel Force | Yes |  | 8NATR4572305A087 | Yes
27 | October | 2024-10-15 00:00:00 | MC | 124563 | 233201 | El Capitan Planks | 1 | 49.99 | Incorrect Item Received |  | Photo included | Parcel Force | No | Item damaged
27 | October | 2024-10-15 00:00:00 | MC | 124566 | 233207 | Waterproof Natural oak and black | 5 | 229.95 | Carrier Damaged |  | Photos included | [NAME] | No | Item damaged |  | Yes
27 | October | 2024-10-15 00:00:00 | PDS | 124651 | 233291 | SlatWall Acoustic Charcoal        Hybrid Grab Adhesive            Hybrid Grab Adhesive | 10 | 898.9 | Customer Error |  | customer missed 3 delivery attempts - items returned to us - MC resend | [NAME] | No | return to sender | 8NAT00003811A096
27 | October | 2024-10-16 00:00:00 | JB | 122710 | 233371 | SlatWall Avcoustic Deep Walnut | 1 | 99.99 | Carrier Damaged |  |  | [NAME] | Yes |  | 8NATR4572190A087 | yes
27 | October | 2024-10-16 00:00:00 | PDS | 124735 | 233375 | SlatWall [NAME] | 3 | 149.97 | Incorrect Item Received |  | customer reeceived Natural oak and not [NAME] | Parcel Force | Yes |  | 8NATR4572440A087
27 | October | 2024-10-16 00:00:00 | PDS | 124746 | 233388 | SlatWall Natural Oak (3m) - 3m (High)     SlatWall Midi Natural Oak - Black Felt | 9 | 919.91 | [NAME] |  | Arrowxl cancelled the order and have returned the order back to us | [NAME] | No | return to sender
27 | October | 2024-10-16 00:00:00 | JB | 124778 | 233427 | SlatWall Natural Oak and Black samples - oiled and unoiled | 2 | 5.98 | Product Issue - Colour Match
27 | October | 2024-10-16 00:00:00 | PDS | 124816 | 233467 | SlatWall Acoustic Deep Walnut - 3m (High) / Black Felt | 4 | 479.96 | Carrier Damaged |  | damages on the bottom of the boxes - photo included JB | [NAME] | Yes |  | 8NATR4572514A096 | YES
27 | October | 2024-10-16 00:00:00 | PDS | 124774 | 233424 | SlatWall Waterproof Natural Oak and Black Sample | 1 | 2.99 | [NAME] from Order |  | customer never received the items | [NAME] | No | item not received
27 | October | 2024-10-17 00:00:00 | PDS | 124959 | 233658 | SlatWall Acoustic Natural Oak | 6 | 479.94 | Carrier Damaged |  | water damage from arrowxl - customer wants resend | [NAME] | Yes |  | 8NATR457258A087 | YES
27 | October | 2024-10-17 00:00:00 | JB | 110848 | 233676 | SlatWall Waterproof Natural Oak and Black | 1 | 79.99 | Incorrect Item Received |  |  | [NAME] | Yes |  | 8NATR4571602A096
27 | October | 2024-10-17 00:00:00 | JB | 122276 | 233678 | Reeded MDF Panel | 2 | 159.98 | Carrier Damaged |  |  |  | No | MDF panel spoke MC advised not to collect
27 | October | 2024-10-17 00:00:00 | EN | 124923 | 233582 | [NAME] Walnut + Waterproof Walnut End Cap | 4 | 249.96 | Lost in Transit |  |  | [NAME] | No | no panels to be collected |  | Yes
27 | October | 2024-10-17 00:00:00 | EN | 124967 | 233677 | Slatwall waterproof natural oak pack of 3 | 1 | 74.99 | Order processed but not shipped |  |  | [NAME] | No | never received the panels
27 | October | 2024-10-17 00:00:00 | EN | 124986 | 233694 | Slatwall Acousic deep walnut 2.4m + Slatwall Acoustic deep walut 3m | 3 | 339.97 | Carrier Damaged |  | Damaged in transit | [NAME] | No | returned to sender |  | yes
27 | October | 2024-10-18 00:00:00 | PDS | 125100 | 233827 | SlatWall Waterproof Natural Oak | 1 | 74.99 | Lost in Transit |  | arrowxl lost the item - claim has been raised | [NAME] | No | [NAME] didnt receive the order |  | YES
27 | October | 2024-10-18 00:00:00 | EN | 125107 | 233835 | Slatwall Acoustic Natural oak and black 3m + Lustre Light LED kit + Light remote | 15 | 2159.83 | Order processed but not shipped |  | [NAME] created but no order in network connected to arrowxl | [NAME] | No | lost in transit
27 | October | 2024-10-18 00:00:00 | EN | 125114 | 233839 | Slatwall Acoustic Natural Oak 3m + 2.4/ Lustre light [NAME] light remote | 6 | 659.94 | Lost in Transit |  |  | [NAME] | No | lost in transit |  | yes
27 | October | 2024-10-18 00:00:00 | EN | 125155 | 233883 | Slatwall waterproof Natural oak and Black Tongue + Groove Endcaps + Hybrid grab adhesive | 5 | 112.95 | Order processed but not shipped |  | Not shipped due to missing part from Arrow | [NAME] | No | return to sender
27 | October | 2024-10-18 00:00:00 | RP | 123792 |  | SlatWall Waterproof Natural Oak and Black End Cap Groove | 1 | 21.25 | [NAME] from Order |  | not packed with tongue cap
27 | October | 2024-10-18 00:00:00 | EN | 125178 | 233905 | Slatwall Acoustic Natural Oak 3m Premium Oiled | 13 | 1559.87 | [NAME] |  | Arrow sent back to us because could not find delivery address | [NAME] | No | return to sender |  | Yes
27 | October | 2024-10-18 00:00:00 | RP | 120006 | 233910 | Slatwall Grand Natural Oak 3M Premium Oiled | 1 | 108 | Carrier Damaged
28 | October | 2024-10-21 00:00:00 | JB | 123010 | 234382 | SlatWall Acoustic Natural Oak and Black - premium oiled 2.4m | 1 | 109.99 | Carrier Damaged |  |  | Parcel Force | Yes |  | 8NATR4572843A096 | Yes
28 | October | 2024-10-21 00:00:00 | EN | 125652 | 234394 | Slatwall acoustic deep walnut | 1 | 99.99 | Carrier Damaged |  |  | Parcel Force | Yes
28 | October | 2024-10-21 00:00:00 | EN | 125647 | 234389 | Slatwall natural oak top trim | 1 | 39.99 | [NAME] from Order |  |  | Parcel Force | No | Nothing to collect
28 | October | 2024-10-21 00:00:00 | PDS | 125656 | 234400 | SlatWall Charcoal / Black Felt / Oiled / 3m | 5 | 699.95 | Carrier Damaged |  | water damage with photo from the courier. | [NAME] | No | return to sender |  | yes
28 | October | 2024-10-21 00:00:00 | PDS | 125670 | 234415 | SlatWall Acoustic Walnut | 2 | 179.98 | Carrier Damaged |  | arrowxl damaged the product with photo included | [NAME] | No | being booked week before 6th Nov
28 | October | 2024-10-21 00:00:00 | JB | 111089 | 234455 | SlatWall WP Natural Oak and Black _ Tongu and Groove | 4 | 209.96 | Other (please add to comments) |  | Ireland delivery wrong courier sent with | [NAME] | No | Return to sender
28 | October | 2024-10-21 00:00:00 | RP | 122638 |  | Decorative MDF Dado Rail - Primed | 3 | 121.47 | Carrier Damaged |  | Items damaged in transit, returned | [NAME] | No | damaged, carrier returned |  | Yes ref 59077
28 | October | 2024-10-21 00:00:00 | JB | 125709 | 234458 | SlatWall Acoustic Walnut 1.2m + 3m black felt | 2 | 169.98 | Product Issue - Colour Match |  |  | [NAME]
28 | October | 2024-10-21 00:00:00 | PDS | 125703 | 234453 | SlatWall Natural Oak Sample - Black | 1 | 2.99 | Incorrect Item Received |  | customer received the washed oak and no the nat oak sample | Royal Mail | No | price of item too small for collection
28 | October | 2024-10-21 00:00:00 | JB | 125714 |  | Slatwall acoustic natural oak and black 3m oiled | 1 | 129.99 | Product Issue - Colour Match |  |  | [NAME]
28 | October | 2024-10-21 00:00:00 | EN | 120909 | 234469 | Slawall acoustic charcoal | 4 | 395.96 | Product Issue - Damaged |  |  | Parcel Force | Yes
28 | October | 2024-10-21 00:00:00 | JLC | 117615 | 234465 | SlatWall Acoustic Smoked Oak 2.4m x 0.6m / Black Felt / Premium Oiled | 2 | 239.98 | Incorrect Item Received |  | 1 an inch too short the other unoiled. | Parcel Force | Yes |  | UPI: 8NATR4572965A093 - collection with Arrow 23-OCT-2024 | N/A
28 | October | 2024-10-22 00:00:00 | RP | 120527 | 234566 | SlatWall Acoustic Deep Walnut - 2.4m (High) / Black Felt | 1 | 90 | Carrier Damaged | end slat slpit | PF | Parcel Force
28 | October | 2024-10-22 00:00:00 | EN | 125813 |  | Slatwall Acoustic Natural Oak - 2.4/ Black felt | 1 | 84.99 | Carrier Damaged |  | PF | Parcel Force |  | 8NATR4573014A050 - collection
28 | October | 2024-10-22 00:00:00 | JB | 120354 | 234572 | SlatWall Acoustic Charcoal  Premium oiled 2.4m | 3 | 329.97 | Customer Error | 3 failed delivery attempts - sent back to us | PF | Parcel Force | returned to sender
28 | October | 2024-10-22 00:00:00 | JB | 122112 | 234590 | Reeded MDf Panels 15mm | 1 | 79.99 | Product Issue - Damaged |  |  | Parcel Force | MDF product
28 | October | 2024-10-22 00:00:00 | JLC | 123373 | 234665 | Slatwall Acoustic Walnut-2.4m / black felt | 1 | 89.99 | Order processed but not shipped | Order processed but not shipped | PF have no trace of the order and no tracking link on the order either. | Parcel Force | No | Nothing to collect
28 | October | 2024-10-23 00:00:00 | JB | 121689 |  | SlatWall Midi Natural Oak | 2 | 79.98 | Product Issue - Damaged |  |  | Parcel Force | Yes |  | 8NATR4573125A087
28 | October | 2024-10-23 00:00:00 | JB | 124984 | 234805 | SlatWall Waterproof Walnut and black sample | 1 | 2.99 | Customer Error | Other (please add to comments) | Order returned back to us - wrong address
28 | October | 2024-10-24 00:00:00 | JB | 124025 | 234973 | SlatWall Acoustic Natural Oak 2.4m Premium Black felt | 1 | 79.99 | Product Issue - Damaged |  |  | Parcel Force | Yes |  | 8NATR4573254A050
28 | October | 2024-10-24 00:00:00 | EN | 121893 | 234972 | Slatwall Acoustic [NAME] 2.4 x.0.6 Black felt Premium Oiled | 1 | 119.99 | Product Issue - Colour Match |  | Panel recieved different veneer so sending out a new one
28 | October | 2024-10-24 00:00:00 | PDS | 126176 | 234971 | SlatWall Waterproof Natural Oak and Black | 1 | 69.99 | Product Issue - Colour Match |  | customer ha the WP from our old supplier and ordered more again | Parcel Force
28 | October | 2024-10-24 00:00:00 | JB | 123929 | 234976 | SlatWall Acoustic Natural Oak 2.4m Premium | 1 | 79.99 | Product Issue - Damaged |  |  | Parcel Force | Yes |  | 8NATR4573259A087
28 | October | 2024-10-24 00:00:00 | EN | 126189 | 234986 | Slatwall Natural Oak top trim/ Slatwall waterproof natural Oak | 2 | 109.98 | Carrier Damaged | Carrier Damaged | toptrim split in half | [NAME] | Yes |  |  | Yes
28 | October | 2024-10-24 00:00:00 | JLC | 120975 | 235036 | Slatwall Acoustic Natural Oak OILED on black felt | 2 | 179 | Incorrect Item Received | Incorrect Item Received | Sent Unoiled by mistake | Parcel Force | No
28 | October | 2024-10-25 00:00:00 | JB | 119056 | 235176 | Individual Slats Natural Oak and Black 2.4m oiled | 2 | 21.98 | [NAME] from Order
28 | October | 2024-10-25 00:00:00 | JB | 125008 | 235201 | [NAME] white marble end cap | 6 | 269.94 | [NAME] from Order |  |  |  | No | return to sender
28 | October | 2024-10-25 00:00:00 | JB | 122614 | 235204 | [NAME] led lights kits + remote pack of two | 2 | 209.98 | [NAME] from Order
28 | October | 2024-10-25 00:00:00 | JB | 124051 | 235207 | SlatWall Acoustic Natural Oak 3m black felt premium | 4 | 395.96 | Order processed but not shipped
28 | October | 2024-10-25 00:00:00 | PDS | 126396 | 235206 | SlatWall Grand Deep Walnut - 2.4m - Black Felt | 6 | 659.94 | Product Issue - Colour Match |  | sent out samples due to her having old samples and issuing resend based on what sample was closest. |  | No | already collected
28 | October | 2024-10-25 00:00:00 | PDS | 126421 | 235231 | Individual [NAME] 2.4m - Pack of 15 | 1 | 155.99 | [NAME] from Order |  | customer onlr recieved on induvidual slat and not 15 - photo included | Parcel Force | No | price of 1 induvidual is less than collection
28 | October | 2024-10-25 00:00:00 | PDS | 126450 | 235263 | Colorado Teak Panels | 1 | 64.99 | Carrier Damaged |  | photo included | Parcel Force
28 | October | 2024-10-25 00:00:00 | JB | 122181 | 235262 | slatwall acoustic natural oak 2.4m black felt premium | 4 | 288 | Other (please add to comments) |  | order left outside - gone missing | Parcel Force | No | nothing to collect |  | yes
28 | October | 2024-10-25 00:00:00 | JB | 122864 | 235285 | SlatWall Acoustic Natural Oak 2.4m Premium black felt | 3 | 239.97 | Carrier Damaged |  |  |  | Yes |  | 8NATR4573462A087
28 | October | 2024-10-25 00:00:00 | JB | 124476 |  | Slatwall grand walnut sample | 1 | 2.99 | Product Issue - Colour Match
28 | October | 2024-10-25 00:00:00 | JB | 125090 | 235289 | SlatWall Acoustic Charcoal 2.4m black felt premium | 1 | 99.99 | Carrier Damaged |  |  |  | Yes |  | 8NATR4573465A087
28 | October | 2024-10-25 00:00:00 | JB | 124653 | 235291 | SlatWall Acoustic Walnut 2.4m blackfelt | 1 | 89.99 | [NAME] from Order |  |  |  | No | missing from order
29 | October | 2024-10-28 00:00:00 | RP | 122250 |  | Decorative MDF Dado Rail - Primed | 2 | 80.98 | Carrier Damaged |  | tube snapped, tracking ref ending 002 shows rts
29 | October | 2024-10-28 00:00:00 | PDS | 126983 | 235822 | SlatWall Acoustic Natural Oak | 1 | 89.99 | Carrier Damaged |  | damaged panel - photo included | Parcel Force | No |  | 8NATR4573577A050
29 | October | 2024-10-28 00:00:00 | PDS | 126996 | 235833 | SlatWall Waterproof Walnut | 4 | 279.96 | Carrier Damaged |  | [NAME] damaged the product - photo incouded and claim raised | [NAME] | No | cancelled and return to sender |  | YES
29 | October | 2024-10-28 00:00:00 | PDS | 127007 | 235850 | Rustic Brown Planks - 1m² Pack (7 x Oak Planks) | 1 | 44.99 | [NAME] from Order |  | item missing from order - photo included | Parcel Force | No | item missing from order
29 | October | 2024-10-28 00:00:00 | JB | 125496 | 234229 | Hybrid Grab Adhesive | 1 | 12.99 | Product Issue - Damaged
29 | October | 2024-10-29 00:00:00 | PDS | 127155 | 236018 | [NAME] | 2 | 129.98 | Carrier Damaged |  | parceforce damaged the boxes | Parcel Force | No | cost of product under the collection cost
29 | October | 2024-10-29 00:00:00 | PDS | 127156 | 236021 | SlatWall Acoustic Deep Walnut | 1 | 99.99 | [NAME] from Order |  | item missing from order - photo included | Parcel Force | No | item missing from order
29 | October | 2024-10-29 00:00:00 | PDS | 127156 | 236021 | LUSTRE Warm White LED Light Kit | 1 | 179.99 | [NAME] from Order |  | item missing from order - photo included | Parcel Force | No | item missing from order
29 | October | 2024-10-29 00:00:00 | JB | 125658 | 234404 | SlatWall Waterproof Natural Oak Sample | 1 | 2.99 | [NAME] from Order
29 | October | 2024-10-29 00:00:00 | JB | 124874 | 236043 | Slatwall waterproof walnut and black | 1 | 69.99 | Order processed but not shipped |  |  |  | No | nothing to collect
29 | October | 2024-10-29 00:00:00 | JB | 122672 | 236053 | SlatWall Acoustic Walnut | 1 | 89.99 | Product Issue - Damaged |  |  |  | Yes |  | 8NATR4573717A087
29 | October | 2024-10-29 00:00:00 | JB | 123706 | 236070 | Slatwall natural oak top trim + Slatwall acoustic natural oak | 15 | 599.85 | [NAME] |  |  |  | No | Return to sender
29 | October | 2024-10-30 00:00:00 | EN | 127295 | 233761 | slatwall acoustic natural oak 2.4m black felt premium | 1 | 79.99 | Order processed but not shipped |  |  | Parcel Force | No | Nothing to collect
29 | October | 2024-10-30 00:00:00 | PDS | 127356 | 236244 | [NAME]m (Black MDF) | 4 | 399.96 | Carrier Damaged |  | damaged panels with photos included customer wants a repacment | Parcel Force | Yes |  | 8NATR4573818A093
29 | October | 2024-10-31 00:00:00 | EN | 124674 | 236356 | Slatwall waterproof walnut and black | 1 | 69.99 | Carrier Damaged |  | damaged panels with photos included customer wants a repacment | [NAME] | Yes |  | 8NATR4573868A050
29 | November | 2024-11-01 00:00:00 | JB | 123980 |  | SlatWall Acoustic [NAME]m grey felt premium | 1 | 109.99 | [NAME] from Order
29 | November | 2024-11-01 00:00:00 | PDS | #127647 | 236563 | Micro Slat Waterproof, Smoked Walnut, Pack of 3 - H2400 x W304 X D6 | 1 | 59.99 | Carrier Damaged |  | arrowxl damage - photo included |  | No | return to sender |  | claim raised
29 | November | 2024-11-01 00:00:00 | PDS | #127655 | 236576 | Reeded Wood Panel - 600 x 2400 - Unprimed | 2 | 159.98 | Carrier Damaged |  | parcelforce damage - refused delivery | Parcel Force | No | refused delivery and returned to sender
29 | November | 2024-11-01 00:00:00 | PDS | 127687 | 236610 | SlatWall Natural Oak Oiled (Black Felt) - 2.4m | 2 | 179.98 | Carrier Damaged |  | arrived damaged | Parcel Force | Yes |  | 8NATR4574050A050
29 | November | 2024-11-01 00:00:00 | PDS | #127696 | 236618 | SlatWall Natural Oak Oiled ([NAME]) - 2.4m | 3 | 269.97 | Carrier Damaged |  | parcelforce damaged the delivery | Parcel Force | Yes |  | 8NATR4574056A096
29 | November | 2024-11-01 00:00:00 | PDS | #127702 | 236625 | LUSTRE Warm White LED Light Kit - Pack of 2 | 1 | 179.99 | [NAME] from Order |  | missing LED strip | Parcel Force | No
29 | November | 2024-11-01 00:00:00 | JB | 126102 | 236646 | Slatwall acoustic washed oak 3m premium oiled | 2 | 239.98 | Customer Service Issue
30 | November | 2024-11-04 00:00:00 | PDS | 127718 | 236642 | SlatWall Natural Oak Top Trim - 2.4m | 1 | 39.99 | Carrier Damaged |  | parcelfroce damaged and returned to sender | Parcel Force | No | return to sender
30 | November | 2024-11-04 00:00:00 | PDS | 128255 | 237188 | SlatWall Natural Oak Oiled (Black Felt) - 2.4m | 3 | 269.97 | Product Issue - Colour Match
30 | November | 2024-11-04 00:00:00 | PDS | #127743 | 236666 | Sealant Gun and [NAME] bundle | 1 | 19.99 | Carrier Damaged |  |  |  | Yes
30 | November | 2024-11-04 00:00:00 | PDS | #127743 | 236666 | [NAME]m (Black MDF) | 1 | 99.99 | Carrier Damaged |  |  |  | Yes
30 | November | 2024-11-04 00:00:00 | EN | 128266 | 237198 | Slatwall Acoustic Natural Oak | 1 | 89.99 | Carrier Damaged
30 | November | 2024-11-04 00:00:00 | EN | 128310 | 237246 | Slatwall Acoustic Natural Oak | 2 | 179.98 | Carrier Damaged |  |  | Parcel Force
30 | November | 2024-11-04 00:00:00 | PDS | 128327 | 237259 | SlatWall MDF Panels - 2.4m - Unprimed | 1 | 79.99 | Carrier Damaged |  |  | Parcel Force
30 | November | 2024-11-04 00:00:00 | EN | 128361 | 237297 | Slatwall Acoustic Walnut 1.2m -Black felt | 1 | 49.99 | Carrier Damaged |  |  | Parcel Force
30 | November | 2024-11-04 00:00:00 | PDS | 128318 | 237252 | SlatWall Acoustic Walnut - 2.4m (High) / Black | 2 | 179.98 | [NAME] from Order |  | parcelfroce didnt collect the final parcel resned raised | Parcel Force | No | item never received
30 | November | 2024-11-05 00:00:00 | JB | 126066 | 237439 | SlatWall Midi Natural Oak | 4 | 159.96 | Order processed but not shipped
30 | November | 2024-11-05 00:00:00 | PDS | 128535 | 237499 | SlatWall Midi Natural Oak - Black Felt | 1 | 44.99 | Incorrect Item Received |  | received a 600x600 rather than a 1.2M panel - photo included | Parcel Force | Yes |  | 8NATR4574308A087
30 | November | 2024-11-05 00:00:00 | PDS | 128545 | 237509 | SlatWall Waterproof Natural Oak and Black | 2 | 139.98 | Incorrect Item Received |  | received walnut and not nat oak and black - photo included | [NAME] | Yes |  | 8NATR4574323A096
30 | November | 2024-11-05 00:00:00 | PDS | 128578 | 237545 | SlatWall Acoustic Washed Oak | 1 | 99.99 | [NAME] from Order |  | item missing from order - photo included | Parcel Force | No | item missing
30 | November | 2024-11-06 00:00:00 | JB | 125395 | 237676 | SlatWall Acoustic Deep Walnut 2.4m Premium oiled | 2 | 199.98 | Carrier Damaged |  |  | Parcel Force | No | Customer refused delivery - returned back to us
30 | November | 2024-11-06 00:00:00 | JB | 118689 | 237775 | SlatWall Waterproof Charcoal | 1 | 69.99 | Product Issue - Damaged
30 | November | 2024-11-07 00:00:00 | JB | 126564 | 237982 | SlatWall Acoustic Natural Oak and Black | 1 | 99.99 | Carrier Damaged |  |  |  | Yes |  | 8NATR4574600A050
30 | November | 2024-11-08 00:00:00 | JB | 125274 | 234005 | Hybrid Grab Adhesive | 1 | 12.99 | [NAME] from Order
30 | November | 2024-11-08 00:00:00 | EN | 129126 | 238146 | Slatwall Midi Walnut | 1 | 49.99 | [NAME] from Order |  |  | Parcel Force
30 | November | 2024-11-08 00:00:00 | JB | 123460 | 238163 | Slatwall acoustic Charcoal | 1 | 139.99 | Product Issue - Colour Match
30 | November | 2024-11-08 00:00:00 | EN | 129147 | 238167 | [NAME]m (Black MDF) | 1 | 99.99 | Product Issue - Colour Match |  |  | [NAME] | Yes
30 | November | 2024-11-08 00:00:00 | JB | 120579 | 238209 | SlatWall Acoustic Natural Oak | 3 | 284.97 | Product Issue - Colour Match
30 | November | 2024-11-08 00:00:00 | EN | 129692 | 238729 | Individual Slats 2.4/3m [NAME] | 3 | 34.97 | [NAME] from Order |  |  | [NAME]
31 | November | 2024-11-11 00:00:00 | JB | 124062 | 238755 | SlatWall Acoustic Deep Walnut Premium Oiled 2.4m | 5 | 499.95 | Product Issue - Colour Match |  |  |  | Yes |  | 8NATR4574667A093
31 | November | 2024-11-11 00:00:00 | JB | 129728 | 238766 | [NAME] | 3 | 38.97 | [NAME] from Order
31 | November | 2024-11-12 00:00:00 | EN | 129927 | 239000 | Slatwall Acoustic Natural Oak | 1 | 84.99 | [NAME] from Order
31 | November | 2024-11-12 00:00:00 | EN | 129960 | 239036 | Slatwall Waterproof Natural Oak | 4 | 279.96 | [NAME] from Order |  | one part not in Arrow network | [NAME] | No | [NAME] returned to sender
31 | November | 2024-11-13 00:00:00 | PDS | 130097 | 239186 | SlatWall Acoustic Deep Walnut | 2 | 199.98 | Carrier Damaged |  | damaged panels - photos included | Parcel Force | Yes |  | 8NATR4575050A050
31 | November | 2024-11-13 00:00:00 | EN | 130110 | 239196 | Fluted mdf panel | 4 | 319.96 | Carrier Damaged |  | Photos sent in of damage | [NAME] | Yes
31 | November | 2024-11-13 00:00:00 | JB | 125398 | 239251 | SlatWall Acoustic Smoked Oak | 1 | 89.99 | Order processed but not shipped
31 | November | 2024-11-13 00:00:00 | JB | 121963 |  | SlatWall Acoustic Natural Oak and Black | 3 | 389.97 | Product Issue - Fault |  |  |  | Yes |  | 8NATR4575105A087
31 | November | 2024-11-13 00:00:00 | EN | 130180 | 239277 | LUSTRE Warm White LED Light Kit Pack of 2 | 1 | 179.99 | Product Issue - Damaged |  | Lights bent on arrival | Parcel Force
31 | November | 2024-11-14 00:00:00 | PDS | 130314 | 239413 | SlatWall Natural Oak and Black Oiled (Black Felt) - 2.4m | 4 | 439.96 | [NAME] from Order |  | parcelforce not collected |  | No | parcelforce never collected
31 | November | 2024-11-14 00:00:00 | JB | 128316 |  | SlatWall Acoustic Waterproof Charcoal + End Cap | 2 | 114.98 | Incorrect Item Received |  |  |  | Yes |  | 8NATR4575224A087
31 | November | 2024-11-14 00:00:00 | JB | 128851 |  | SlatWall Acoustic Washed Oak Sample | 1 | 2.99 | Other (please add to comments) |  |  | [NAME] | No
31 | November | 2024-11-14 00:00:00 | CL |  | 239484 | Slatwall Acoustic Charcoal 2.4m | 1 | £99.99 | Order processed but not shipped |  |  | Parcel Force
31 | November | 2024-11-15 00:00:00 | JB | 130577 | 239703 | Individual Slat Natural Oak Oiled -2.4m | 4 | 43.96 | Product Issue - Fault | Lost in Transit
31 | November | 2024-11-15 00:00:00 | JB | 126671 | 239726 | Reeded White Marble Waterproof + tongue and groove bundle | 9 | 421.23 | Order processed but not shipped
31 | November | 2024-11-15 00:00:00 | JB | 130601 | 239733 | SlatWall Acoustic Deep Walnut 2.4m | 1 | 99.99 | Order processed but not shipped |  |  | Parcel Force |  |  |  | Yes
31 | November | 2024-11-15 00:00:00 | JB | 126667 | 239740 | SlatWall Acoustic Deep Walnut - Premium Oiled 2.4m | 3 | 299.97 | Carrier Damaged | Carrier Damaged |  | Parcel Force | Yes |  | 8NATR4575382A087 | Yes
32 | November | 2024-11-18 00:00:00 | EN | 131045 | 240184 | Slatwall Acoustic Natural Oak - Premium oiled 2.4 | 4 | 379.96 | Product Issue - Colour Match | Product Issue - Colour Match |  | Parcel Force | Yes
32 | November | 2024-11-18 00:00:00 | EN | 131105 | 240261 | Slatwall Acoustic Walnut 2.4m | 2 | 189.98 | Product Issue - Damaged | Carrier Damaged |  | Parcel Force | Yes
32 | November | 2024-11-18 00:00:00 | JB | 127102 | 240268 | Slatwall acoustic charcoal 3m | 1 | 129.99 | [NAME] from Order |  |  | [NAME]
32 | November | 2024-11-18 00:00:00 | EN | 131121 | 240270 | Slatwall Acoustic Charcoal | 1 | 99.99 | [NAME] from Order | [NAME] from Order |  | Parcel Force
32 | November | 2024-11-18 00:00:00 | JB | 127833 | 240287 | Slatwall acoustic natural oak and black 2.4m premium | 2 | 199.98 | Carrier Damaged |  |  | Parcel Force | Yes |  | 8NATR4575539A087
32 | November | 2024-11-19 00:00:00 | JB | 125344 | 239401 | SlatWall Grand Deep Walnut 2.4m | 19 | 2089.81 | [NAME] |  |  | [NAME] | No | cancelled delivery sent back to us
32 | November | 2024-11-19 00:00:00 | EN | 131268 | 240428 | Slatwall Acoustic Charcoal | 3 | 329.97 | Other (please add to comments) |  | returned to sender | PF
32 | November | 2024-11-19 00:00:00 | EN | 131317 | 240489 | Slatwall acoustic [NAME] 1.2 | 1 | 54.99 | Carrier Damaged |  |  | Parcel Force | Yes
32 | November | 2024-11-19 00:00:00 | JB | 131345 | 240522 | |Slatwall natural oak sample | 1 | 2.99 | Product Issue - Colour Match | Product Issue - Colour Match |  | Royal Mail | No
32 | November | 2024-11-20 00:00:00 | PDS | 131469 | 240668 | SlatWall Grand Natural Oak - 3m - Black Felt | 2 | 239.98 | Incorrect Item Received |  | oiled arrived when customer ordered unoiled |  | Yes |  | 8NATR4575745A087
32 | November | 2024-11-20 00:00:00 | PDS | 131476 | 240672 | SlatWall Charcoal / Black Felt / Oiled / 2.4m | 2 | 219.98 | Incorrect Item Received |  |  |  | Yes |  | 8NATR4575739A096
32 | November | 2024-11-20 00:00:00 | JB | 127577 | 240698 | Microslat waterproof smoked walnut top trim | 2 | 49.98 | Incorrect Item Received |  |  | [NAME]
32 | November | 2024-11-20 00:00:00 | JB | 129112 | 240731 | SlatWall Acoustic Smoked Oak | 4 | 519.96 | Incorrect Item Received |  |  | Parcel Force | Yes |  | 8NATR4575791A050
32 | November | 2024-11-21 00:00:00 | EN | 131664 | 240873 | Slatwall Acoustic Deep Walnut 3m | 2 | 259.98 | Carrier Damaged |  |  | [NAME] | No | Returned to sender |  | yes
32 | November | 2024-11-22 00:00:00 | JB | 126899 |  | Slatwall Acoustic Natural Oak 2.4m premioum oiled | 2 | 179.98 | Carrier Damaged |  |  | Parcel Force | Yes |  | 8NATR4575951A087
32 | November | 2024-11-22 00:00:00 | PDS | 131888 |  | SlatWall Acoustic Natural Oak | 2 | 169.98 | Incorrect Item Received |  | item changed in shopify and not LW | [NAME] | Yes |  | 8NATR4576053A096
33 | November | 2024-11-25 00:00:00 | JB | 127640 | 241600 | Slatwall acoustic deep walnut 3m | 2 | 269.98 | Carrier Damaged |  |  | [NAME] | Yes |  | 8NATR4576182A096 | Yes
33 | November | 2024-11-25 00:00:00 | JB | 130939 | 241610 | SlatWall Waterproof Natural Oak and Black End Cap | 1 | 24.99 | Incorrect Item Received |  |  | [NAME] | No | Not cost effective
33 | November | 2024-11-25 00:00:00 | EN | 132340 | 241612 | Slatwall Acoustic Walnut 1.2 Black felt | 2 | 109.98 | Product Issue - Damaged |  |  | Parcel Force | Yes
33 | November | 2024-11-25 00:00:00 | PDS | 132314 | 241582 | SlatWall Natural Oak Oiled (Black Felt) - 3m | 8 | 999.92 | Lost in Transit | Lost in Transit | arrowxl lost in transit | [NAME] | No | lost in transit |  | yes
33 | November | 2024-11-25 00:00:00 | PDS | 132314 | 241582 | Sealant Gun and [NAME] bundle | 1 | 19.99 | Lost in Transit | Lost in Transit | arrowxl lost in transit | [NAME] | No | lost in transit |  | yes
33 | November | 2024-11-25 00:00:00 | PDS | 132314 | 241582 | [NAME] | 7 | 90.93 | Lost in Transit | Lost in Transit | arrowxl lost in transit | [NAME] | No | lost in transit |  | yes
33 | November | 2024-11-25 00:00:00 | PDS | 132350 | 241624 | SlatWall Waterproof Natural Oak and Black | 3 | 224.97 | Carrier Damaged | Carrier Damaged | arrowxl photo | [NAME] | No | item cancelled by arrowxl |  | no - past 7 days
33 | November | 2024-11-25 00:00:00 | PDS | 132350 | 241624 | SlatWall Waterproof End Cap Natural Oak and Black Tongue | 3 | 74.97 | Carrier Damaged | Carrier Damaged | arrowxl photo | [NAME] | No | item cancelled by arrowxl |  | no - past 7 days
33 | November | 2024-11-26 00:00:00 | JB | 124214 | 241754 | Slatwall Grand Natural Oak premium oiled 2.4m | 1 | 99.99 | Product Issue - Colour Match |  |  | [NAME]
33 | November | 2024-11-26 00:00:00 | JB | 128624 | 241827 | Legacy [NAME] and groove MDF panels | 4 | 259.96 | Incorrect Item Received |  |  | Parcel Force |  |  | 8NATR4576669A093
33 | November | 2024-11-26 00:00:00 | EN | 132540 | 241829 | Slatwall Acoustic Natural Oak 2.4x0.6 oiled | 4 | 379.96 | Incorrect Item Received | Incorrect Item Received | Recived unoiled when ordered oiled | Parcel Force | Yes
33 | November | 2024-11-27 00:00:00 | JB | 132633 | 238539 | Slatwall waterproof walnut and black | 2 | 149.98 | Carrier Damaged |  |  | [NAME] | No | not cost effective |  | Yes
33 | November | 2024-11-27 00:00:00 | PDS | 132635 | 241939 | Corner Trims | 10 | 199.9 | [NAME] from Order | [NAME] from Order | parcelforce confirmed they did not hae | Parcel Force | No | item missing from order
33 | November | 2024-11-27 00:00:00 | EN | 132638 | 241940 | Slatwall Acoustic Charocal 3m / Slatwall Acoustic Charcoal 2.4 | 2 | 229.98 | Lost in Transit |  | [NAME] cancelled for no reason | [NAME] | No | [NAME] cancelled and returned to sender
33 | November | 2024-11-27 00:00:00 | EN | 132652 | 241960 | Slatwall Acoustic Natural oak and Black 2.4 | 1 | 109.99 | Product Issue - Damaged | Product Issue - Damaged
33 | November | 2024-11-27 00:00:00 | EN | 132664 | 241971 | Microslat waterproof Smoked Walnut Top Trim | 1 | 24.99 | Incorrect Item Received |  | Recieved wrong colour | [NAME] | No | not cost effective
33 | November | 2024-11-27 00:00:00 | EN | 132686 | 242004 | Slatwall Acoustic washed Oak 2.4 | 1 | 109.99 | Product Issue - Fault | Product Issue - Fault | [NAME] not aligned | Parcel Force | YES
33 | November | 2024-11-27 00:00:00 | JB | 108112 | 242020 | Tongue and groove MDF panels | 3 | 179.97 | [NAME] |  |  | Parcel Force | No | return to sender
33 | November | 2024-11-29 00:00:00 | EN | 132953 | 242292 | Natural Oak Corner Trims | 1 | 19.99 | Carrier Damaged | Carrier Damaged |  | Parcel Force | No
33 | November | 2024-11-29 00:00:00 | EN | 132997 | 242336 | Slatwall Acoustic Smoked oak 2.4 | 11 | 1319.89 | Other (please add to comments) | Other (please add to comments) | Order cancelled | [NAME] | No | return to sender
33 | November | 2024-11-29 00:00:00 | JB | 133043 |  | Slatwall Acoustic Walnut | 1 | 104.99 | Carrier Damaged |  |  | Parcel Force | Yes |  | 8NATR4576666A096 | Yes
33 | November | 2024-11-29 00:00:00 | EN | 133118 | 242468 | Slatwall Acoustic Charcoal 2.4 | 4 | 459.96 | Product Issue - Fault |  | Scratching on panels | Parcel Force | Yes
34 | December | 2024-12-02 00:00:00 | EN | 133664 |  | Slatwall Acoustic natural oak 2.4 | 1 | 99.99 | Product Issue - Fault | Product Issue - Fault | Damage on panels and wrong colour | Parcel Force | Yes
34 | December | 2024-12-02 00:00:00 | EN | 133743 | 238119 | Reeded Mdf Panel | 4 | 279.96 | Other (please add to comments) |  | sent with wrong courier | [NAME] | No | nothing to collect
34 | December | 2024-12-03 00:00:00 | EN | 133879 | 243313 | Fluted MDF panel | 8 | 639.92 | Carrier Damaged | Carrier Damaged | Arrow never delivered due to damage | [NAME] | No | returned to sender |  | Yes
34 | December | 2024-12-03 00:00:00 | JB | 128792 | 237783 | SlatWall Acousic Natural Oak 1.2m premium | 1 | 49.99 | Product Issue - Fault |  | Slat fallen off | Parcel Force | No | not cost effective
 | December | 2024-12-03 00:00:00 | JB | 133905 | 243356 | Slatwall Acoustic Natural Oak 3m Premium Oiled | 4 | 499.96 | Carrier Damaged |  |  | [NAME] | Yes |  | 8NATR4576961A096 | Yes
34 | December | 2024-12-03 00:00:00 | EN | 133907 | 243357 | Slatwall Acoustic Natural Oak and Black 2.4m | 1 | 114.99 | Carrier Damaged |  | Cracked slats | Parcel Force | Yes
34 | December | 2024-12-03 00:00:00 | EN | 133912 |  | SlatWall Acoustic Charcoal 2.4 m Premium oiled | 1 | 119.99 | Product Issue - Colour Match |  |  | Parcel Force | Yes
34 | December | 2024-12-03 00:00:00 | JB | 129884 | 243370 | SlatWall Waterproof Natural Oak and Black | 1 | 79.99 | Product Issue - Fault |  |  | [NAME] | No
34 | December | 2024-12-03 00:00:00 | EN | 133916 |  | Slatwall Midi Walnut 1.2m | 1 | 59.99 | Product Issue - Damaged | Carrier Damaged |  | Parcel Force | Yes
34 | December | 2024-12-04 00:00:00 | PDS | 133993 |  | SlatWall Acoustic Charcoal | 21 | 3149.79 | Other (please add to comments) | Other (please add to comments) | item was disptached but then cancelled on arrowxl system due to the customer not being able to take delviery until January. [NAME] confirmed retruned back to us | [NAME] | No | return to sender
34 | December | 2024-12-04 00:00:00 | JB | 129075 | 243471 | Slatwall acoustic [NAME] | 3 | 299.97 | Incorrect Item Received |  |  | Parcel Force | Yes |  | 8NATR4577054A087
34 | December | 2024-12-04 00:00:00 | EN | 134014 | 243499 | Slatwall Acoustic walnut | 2 | 219.98 | Carrier Damaged | Carrier Damaged |  | Parcel Force | Yes
34 | December | 2024-12-04 00:00:00 | EN | 134004 | 243486 | Slatwall Acoustic Charcoal 2.4 | 1 | 129.99 | [NAME] from Order |  |  | Parcel Force | No | nothing to collect
34 | December | 2024-12-04 00:00:00 | EN | 134030 | 243512 | Slatwall Waterproof Charcoal | 1 | 74.99 | Product Issue - Colour Match | Product Issue - Colour Match |  | Parcel Force | Yes
34 | December | 2024-12-04 00:00:00 | EN | 134043 |  | Slatwall Deep Walnut 2.4m | 1 | 114.99 | Product Issue - Damaged
34 | December | 2024-12-05 00:00:00 | JB | 134106 | 243598 | Individual [NAME] | 3 | 32.97 | Product Issue - Colour Match |  |  | [NAME]
34 | December | 2024-12-05 00:00:00 | RP | 126837 |  | [NAME]m | 4 | 439.96 | Product Issue - Fault |  | customer unhappy with overall quaility on 4 of 6 panels
34 | December | 2024-12-05 00:00:00 | JB | 131842 | 242778 | [NAME] smoked walnut | 1 | 114.97 | Product Issue - Damaged |  |  | [NAME] | Yes
34 | December | 2024-12-05 00:00:00 | EN | 134139 |  | Slatwall Acoustic Natural Oak 1.2m | 6 | 329.94 | Carrier Damaged |  | Parcelforce returned to sender as advised damage | Parcel Force | No | returned to sender
34 | December | 2024-12-05 00:00:00 | EN | 134149 |  | Contact Spray Adhesive | 5 | 64.95 | Incorrect Item Received |  | Recieved standard grab adhesive instead of contact spray | Parcel Force | No | not cost effective
34 | December | 2024-12-05 00:00:00 | EN | 134151 |  | Slatwall Acoustic Deep Walnut premium oiled 2.4 | 2 | 229.98 | Incorrect Item Received |  | Walnut recieved instead of deep walnut | Parcel Force | Yes
34 | December | 2024-12-05 00:00:00 | JB | 129623 | 243669 | SlatWall Acoustic Charcoal 2.4m | 1 | 119.99 | Carrier Damaged |  |  | Parcel Force | Yes |  | 8NATR4577240A096 | Yes
34 | December | 2024-12-05 00:00:00 | JB | 130958 |  | Slatwall acoustic [NAME] and Black premium oiled 2.4m | 2 | 219.98 | Order processed but not shipped |  |  | Parcel Force
34 | December | 2024-12-05 00:00:00 | JB | 130525 |  | SlatWall Acoustic Natural Oak 2.4m [NAME] Premium | 1 | 84.99 | Carrier Damaged |  |  | Parcel Force | Yes |  | 8NATR4577247A050 | Yes
34 | December | 2024-12-05 00:00:00 | JB | 134184 |  | slatwall acoustic smoked oak 3m | 4 | 599.96 | Other (please add to comments) |  | courier cancelled order | [NAME] | No | customer didn't receive
34 | December | 2024-12-06 00:00:00 | EN | 134236 | 243752 | slatwall acoustic charcoal 2.4m | 1 | 119.99 | Product Issue - Damaged |  |  | Parcel Force | Yes
34 | December | 2024-12-06 00:00:00 | JB | 134245 |  | slatwall acoustic natural oak and black 2.4m premium oiled | 1 | 124.99 | Incorrect Item Received |  |  | Parcel Force | Yes |  | 8NATR4577279A096
35 | December | 2024-12-06 00:00:00 | EN | 134294 | 243818 | Slatwall Acoustic Natural Oak 3m + Black felt sheet | 7 | 854.93 | Carrier Damaged |  | Damaged in transit marked by AXL | [NAME] | No | Returned to sender due to damage
35 | December | 2024-12-13 00:00:00 | EN | 135006 |  | Slatwall Acoustic Natural oak 2.4m [NAME] felt | 1 | 79.99 | Carrier Damaged |  | Damaged in Transit | Parcel Force | Yes
35 | December | 2024-12-13 00:00:00 | PDS | 135019 | 244696 | SlatWall Waterproof Natural Oak | 5 | 374.95 | Lost in Transit | Lost in Transit | PF confirmed that no scan and they dont have the item | Parcel Force | No | they dont have the item
35 | December | 2024-12-13 00:00:00 | PDS | 135039 | 244713 | SlatWall Acoustic Natural Oak | 2 | 179.98 | Incorrect Item Received | Incorrect Item Received | sent a sample and sample doesnt match the panel - incorrect item sent out | Parcel Force | Yes |  | 8NATR4577959A087
35 | December | 2024-12-13 00:00:00 | PDS | 135042 | 244722 | SlatWall Grand Natural Oak | 2 | 229.98 | [NAME] from Order | [NAME] from Order | PF confirmed that item was missing from order | Parcel Force | No | item not received
35 | December | 2024-12-13 00:00:00 | EN | 135065 | 244747 | [NAME] beige and Corkwall Porto Beige Sample | 2 | 5.98 | Incorrect Item Received | Incorrect Item Received | recieved wrong colour sample | Royal Mail | No | not cost effective
35 | December | 2024-12-13 00:00:00 | EN | 135066 |  | Slatwall Acoustic Natural Oak and black 2.4 | 1 | 104.99 | Product Issue - Damaged | Product Issue - Damaged |  | Parcel Force | Yes
35 | December | 2024-12-16 00:00:00 | JB | 133020 | 244997 | Legacy [NAME] and groove MDF panels | 2 | 169.98 | Carrier Damaged |  |  |  | No |  |  | Yes
35 | December | 2024-12-16 00:00:00 | JB | 131015 | 245001 | Slatwall midi Natural oak + Slatwall 2.4m | 3 | 157.5 | Carrier Damaged |  |  | Parcel Force | Yes |  | 8NATR4578120A096 | Yes
35 | December | 2024-12-16 00:00:00 | PDS | 135336 | 245037 | Arborelle Natural Oak Fluted Wall Panel | 13 | 2989.87 | Incorrect Item Received | [NAME] from Order | reeeded received and not fluted | Parcel Force | Yes |  | 8NATR4578195A097
35 | December | 2024-12-16 00:00:00 | PDS | 135349 |  | Elemence Marquina Black Marble Effect Shower Panel | 12 | 704.88 | [NAME] from Order | [NAME] from Order | items mising from order and no PF scan |  | No | nothing sent
35 | December | 2024-12-17 00:00:00 | JB | 133194 | 245124 | SlatWall Acoustic [NAME] 2.4m Premium | 2 | 239.98 | Incorrect Item Received |  |  | Parcel Force | Yes |  | 8NATR4578272A050
35 | December | 2024-12-17 00:00:00 | EN | 133770 | 245161 | Slatwall Waterproof Natural Oak - Pack of 3 | 1 | 74.99 | Order processed but not shipped |  | Item never sent | Parcel Force | No
35 | December | 2024-12-17 00:00:00 | EN | 135439 |  | Reeded mdf Panel 30mm | 4 | 179.96 | Incorrect Item Received | Incorrect Item Received | Received wrong product | [NAME] | YES
35 | December | 2024-12-17 00:00:00 | JB | 134137 |  | [NAME] of 2 | 3 | 474.96 | Carrier Damaged |  |  | [NAME] | Yes |  | 8NATR4578411A096 | Yes
35 | December | 2024-12-18 00:00:00 | EN | 135489 | 245237 | Elemence Polished silver [NAME] joint top trim | 1 | 24.99 | Carrier Damaged | Carrier Damaged |  | [NAME] | No | cancelled automatically due to damage found
35 | December | 2024-12-19 00:00:00 | EN | 135566 |  | Elemence Limestone Grey Stone Effect Shower Panel Pack of 2 | 1 | 189.99 | Carrier Damaged | Carrier Damaged | damage corner | Parcel Force | Yes