Spreadsheet: 120154d1315023318-excel-2007-week-2-week-stats-lookup-week-2-week-stats
Sheet: Stats Data

Supervisor | Aspect | Week | Agent | Anc (En Mois) | Num Inc | Moy Inc | Inc/hre | Num Out | Moy Out | Out/hre | Appel N2 | %Appel N2 / Num inc | Rappel | % Rappel | Num trf | % Trf | Moy WrapIn | [NAME] | [NAME] | Idle | Num Incompl | Incomplete | Stc connect | Codif | Nbr-Ecoute | Qualite | Oui | Billet Remedy | Taux-Abs | [NAME] | Total-Abs |  | IN | Rappel2 |  | Agent(verint)
Serge | 22726 | 35 | [NAME] | 25.05185264840193 | 128 | 00:11:26 | 4.785493971399196 | 10 | 00:07:43 | 0.1789136917992036 | 10 | 0.078125 | 25 | 0.2016129032258064 | 22 | 0.171875 | 00:00:28 | 00:00:13 | 00:01:06 | 0.007811442112389979 | 0 | #[NAME]! | 0.7886178861788617 | 0.9609375 | 0 | 0 | 97 | 123 | 0 | 0 | 0 |  | 124 | 25 |  | Djemaï, Hocine
Serge | 22762 | 35 | [NAME] | 33.53404442922384 | 86 | 00:08:07 | 5.604329960356968 | 38 | 00:03:12 | 0.3652152826111016 | 3 | 0.03488372093023256 | 21 | 0.2560975609756098 | 7 | 0.08139534883720931 | 00:00:42 | 00:00:24 | 00:00:18 | 0.00605637083624505 | 12 | 00:04:02 | 0.5866666666666667 | 0.872093023255814 | 0 | 0 | 44 | 75 | 0 | 0 | 0 |  | 82 | 21 |  | [NAME], [NAME]
Serge | 22901 | 35 | Thierno [NAME] | 27.9778800456622 | 170 | 00:07:19 | 5.953654882580696 | 42 | 00:01:19 | 0.2085059203580998 | 3 | 0.01764705882352941 | 23 | 0.1419753086419753 | 19 | 0.1117647058823529 | 00:02:06 | 00:00:50 | 00:00:42 | 0.01561422685613386 | 14 | 00:06:22 | 0.6986301369863014 | 0.8588235294117647 | 0 | 0 | 102 | 146 | 0 | 0 | 0 |  | 162 | 23 |  | Ba, [NAME]
Serge | 22792 | 35 | [NAME] | 17.29294853881289 | 140 | 00:07:03 | 6.826770693648665 | 28 | 00:03:52 | 0.3328914150261449 | 10 | 0.07142857142857142 | 25 | 0.1879699248120301 | 17 | 0.1214285714285714 | 00:00:49 | 00:00:44 | 00:00:51 | 0.01700432859135951 | 0 | #[NAME]! | 0.6825396825396826 | 0.9 | 0 | 0 | 86 | 126 | 0 | 0 | 0 |  | 133 | 25 |  | Khum, Chanda
Serge | 22836 | 35 | [NAME] | 16.70116771689508 | 162 | 00:07:45 | 6.757586642411041 | 46 | 00:02:44 | 0.2818825754919267 | 6 | 0.03703703703703703 | 32 | 0.2147651006711409 | 17 | 0.1049382716049383 | 00:00:16 | 00:00:09 | 00:00:40 | 0.009682305537130355 | 4 | 00:00:38 | 0.7586206896551724 | 0.7160493827160493 | 0 | 0 | 88 | 116 | 0 | 0 | 0 |  | 149 | 32 |  | Terki, [NAME]
Serge | 22832 | 35 | [NAME] | 16.70116771689508 | 126 | 00:07:22 | 6.559083810515356 | 23 | 00:05:51 | 0.3414411145505131 | 8 | 0.06349206349206349 | 25 | 0.2066115702479339 | 17 | 0.1349206349206349 | 00:00:30 | 00:00:23 | 00:00:51 | 0.004891848883126069 | 0 | #[NAME]! | 0.6595744680851063 | 0.746031746031746 | 0 | 0 | 62 | 94 | 0 | 0 | 0 |  | 121 | 25 |  | Jean-Belfleur,  [NAME]
Serge | 20008 | 35 | [NAME] | 13.01897593607316 | 97 | 00:06:44 | 7.053263043083076 | 6 | 00:02:22 | 0.5128713356177478 | 1 | 0.01030927835051546 | 21 | 0.2210526315789474 | 1 | 0.01030927835051546 | 00:01:29 | 00:01:33 | 00:00:14 | 0.01966276646191511 | 0 | #[NAME]! | 0.8588235294117647 | 0.8762886597938144 | 0 | 0 | 73 | 85 | 0 | 0 | 0 |  | 95 | 21 |  | Leduc, [NAME]
Serge | 20023 | 35 | [NAME] Johnny | 13.01897593607316 | 115 | 00:05:50 | 7.541945238919352 | 23 | 00:02:43 | 0.4946168520596372 | 4 | 0.03478260869565217 | 29 | 0.2521739130434782 | 0 | 0 | 00:01:15 | 00:00:57 | 00:00:27 | 0.0244910355000705 | 1 | 00:00:04 | 0.71 | 0.8695652173913043 | 0 | 0 | 71 | 100 | 0 | 0 | 0 |  | 115 | 29 |  | [NAME], [NAME]
Serge | 20049 | 35 | [NAME] | 13.01897593607316 | 0 | 00:00:00 | 0 | 0 | 00:00:00 | 0 | 0 | #[NAME]! | 0 | 0 | 0 | #[NAME]! | 00:00:00 | 00:00:00 | 00:00:00 | 0 | 0 | 00:00:00 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |  | 0 | 0 |  | [NAME], [NAME]
Serge | 20277 | 35 | Walid Chenini UTA | 12.39431840182658 | 95 | 00:09:27 | 5.424180425369938 | 31 | 00:02:16 | 0.3097024556522779 | 0 | 0 | 14 | 0.1555555555555556 | 12 | 0.1263157894736842 | 00:00:49 | 00:00:25 | 00:00:35 | 0.01214545025235383 | 4 | 00:01:52 | 0.7551020408163265 | 1.031578947368421 | 0 | 0 | 74 | 98 | 0 | 0 | 0 |  | 90 | 14 |  | Chenini UTA, Walid
Serge | 20278 | 35 | Zakaria Mezebbeche | 12.39431840182658 | 0 | 00:00:00 | 0 | 0 | 00:00:00 | 0 | 0 | #[NAME]! | 0 | 0 | 0 | #[NAME]! | 00:00:00 | 00:00:00 | 00:00:00 | 0 | 0 | 00:00:00 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |  | 0 | 0 |  | Mezebbeche, Zakaria
Serge | 22194 | 35 | [NAME] | 11.93404442922384 | 0 | 00:00:00 | 0 | 0 | 00:00:00 | 0 | 0 | #[NAME]! | 0 | 0 | 0 | #[NAME]! | 00:00:00 | 00:00:00 | 00:00:00 | 0 | 0 | 00:00:00 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |  | 0 | 0 |  | [NAME], Lentz
Serge | 22252 | 35 | Cibuc Veaceslav | 11.93404442922384 | 140 | 00:11:03 | 4.867589963493075 | 35 | 00:00:56 | 0.169238800376418 | 10 | 0.07142857142857142 | 14 | 0.1021897810218978 | 15 | 0.1071428571428571 | 00:00:39 | 00:00:38 | 00:01:13 | 0.0084096598659851 | 16 | 00:07:56 | 0.7380952380952381 | 0.9 | 0 | 0 | 93 | 126 | 0 | 0 | 0 |  | 137 | 14 |  | Veaceslav, Cibuc
Serge | 23559 | 35 | [NAME] | 10.09294853881289 | 180 | 00:09:01 | 6.22598001537279 | 18 | 00:01:46 | 0.2153490397323409 | 7 | 0.03888888888888889 | 34 | 0.1931818181818182 | 14 | 0.07777777777777778 | 00:00:08 | 00:00:17 | 00:00:54 | 0.008461344000475858 | 7 | 00:00:54 | 0.8068965517241379 | 0.8055555555555556 | 0 | 0 | 117 | 145 | 0 | 0 | 0 |  | 176 | 34 |  | Kwilu, [NAME]
Serge | 23558 | 35 | Lord [NAME] | 10.09294853881289 | 148 | 00:06:47 | 7.887957836141296 | 21 | 00:02:58 | 0.4204045866536681 | 0 | 0 | 31 | 0.2108843537414966 | 7 | 0.0472972972972973 | 00:00:21 | 00:00:20 | 00:00:22 | 0.003776962319878278 | 4 | 00:02:59 | 0.8409090909090909 | 0.8918918918918919 | 0 | 0 | 111 | 132 | 0 | 0 | 0 |  | 147 | 31 |  | Dessap, Lord Kwate