Spreadsheet: 781469d1653356727-min-custom-message-when-null-daily-tickets-report-pinkfloydeffect-
Sheet: CallTek

Case # | Records | Vendor | Ticket Age | Last Modified Ticket Age | Property | Room/Apt# | Priority | Problem | Assigned To | Local Time | Follow Up Type | Follow Up Time | Description (Latest) |  |  | Ticket Age | Last Modified Ticket Age | Property | Room/Apt# | Priority | Problem | Assigned To: Tier 2 |  |  | Ticket Age | Last Modified Ticket Age | Property | Room/Apt# | Priority | Problem | Assigned To: HKI NOC |  |  | Ticket Age | Last Modified Ticket Age | Property | Room/Apt# | Priority | Problem | Assigned To: HKI NOC USA |  |  | Ticket Age | Last Modified Ticket Age | Property | Room/Apt# | Priority | Problem | Assigned To: BeyondTV Support + [NAME] |  |  | Unassigned - T1
*10576243 | 3 | HKI | 1 day ago | 4 hours ago | Tropicana Express Hotel & Casino (13496/13304) | 662 | Medium | Authentication | ctc_debbie | Wednesday 5/18/2022 10:06 | Follow Up - Monitoring | 05/17/2022 22:43 | reassigned for a callback |  |  |  |  |  |  |  |  |  |  |  | 2 days ago | 23 hours ago | [NAME] and Suites Columbus GA (54047/44292) | Staff | Medium | Hotel Status Request/Inquiry | HKI-NOC |  |  |  |  |  |  |  |  |  |  |  | 3 days ago | 2 days ago | Hotel Amarano (51825/42789) | 242, 241. 428 | Medium | Beyond TV Issue | [NAME] |  |  | ctc_debbie
10576788 | 2 | HKI | 16 hours ago | 11 minutes ago | Carvi Hotel (55572/45764) | 605 ; Manager | Medium | Casting Issues | HKI-NOC | Wednesday 5/18/2022 13:06 | Follow Up - Monitoring | 05/18/2022 09:47 | Issue: Repeat caller Steps: Direct call back number: 21 |  |  |  |  |  |  |  |  |  |  |  | 2 days ago | 1 day ago | CallTek - Hotel Wireless (802/1035) | Paycheck | Medium | Unknown | HKI-NOC
10575476 | 5 | HKI | 1 day ago | 46 minutes ago | Grand Crowne Resort (27542/23755) | Bldg 1 - 201 C | Medium | Authentication | HKI-NOC | Wednesday 5/18/2022 12:06 | Pending [NAME] | 05/18/2022 09:20 | > Guest called back again > Informed SE are still wor |  |  |  |  |  |  |  |  |  |  |  | 2 days ago | 20 hours ago | Park Central Hotel New York (Outsource) (7930/8038) | 745 | Medium | WiFi-No Association | HKI-NOC
10574962 | 2 | HKI | 2 days ago | 23 hours ago | [NAME] and Suites Columbus GA (54047/44292) | Staff | Medium | Hotel Status Request/Inquiry | HKI-NOC | Wednesday 5/18/2022 13:06 | Follow Up - Monitoring | 05/17/2022 11:21 | Nason is trying to connect DVR to the Netgear Router. [NAME] |  |  |  |  |  |  |  |  |  |  |  | 2 days ago | 1 day ago | Canada House Beach Club (Outsource) (8775/8910) | STAFF | Medium | Hotel Status Request/Inquiry | HKI-NOC
10574758 | 1 | HKI | 2 days ago | 1 day ago | CallTek - Hotel Wireless (802/1035) | Paycheck | Medium | Unknown | HKI-NOC | N/A | Pending [NAME] | 05/17/2022 07:07 | Jake from Paycheck company called in looking for [NAME] |  |  |  |  |  |  |  |  |  |  |  | 2 days ago | 1 day ago | The Quin Hotel NYC (13803/13592) | FD | Medium | Hotel Status Request/Inquiry | HKI-NOC
10574723 | 3 | HKI | 2 days ago | 20 hours ago | Park Central Hotel New York (Outsource) (7930/8038) | 745 | Medium | WiFi-No Association | HKI-NOC | Wednesday 5/18/2022 13:06 |  | 05/17/2022 09:33 | Created By: [NAME] date: 05/19/2022 ISSUE: Ticket |  |  |  |  |  |  |  |  |  |  |  | 2 days ago | 24 hours ago | The Quin Hotel NYC (13803/13592) | 1010 | Medium | [NAME] | HKI-NOC
10574485 | 7 | HKI | 2 days ago | 1 day ago | Canada House Beach Club (Outsource) (8775/8910) | STAFF | Medium | Hotel Status Request/Inquiry | HKI-NOC | Wednesday 5/18/2022 13:06 | Follow Up - Monitoring | 05/17/2022 08:04 | - dialed NOC's number - NOC informed that [NAME] |  |  |  |  |  |  |  |  |  |  |  | 1 day ago | 46 minutes ago | Grand Crowne Resort (27542/23755) | Bldg 1 - 201 C | Medium | Authentication | HKI-NOC
10574253 | 5 | HKI | 2 days ago | 1 day ago | The Quin Hotel NYC (13803/13592) | FD | Medium | Hotel Status Request/Inquiry | HKI-NOC | Wednesday 5/18/2022 13:06 | Follow Up - Monitoring | 05/18/2022 06:06 | DHCP pools were maxxed out for VLAN 200. I cleared ARP and |  |  |  |  |  |  |  |  |  |  |  | 16 hours ago | 11 minutes ago | Carvi Hotel (55572/45764) | 605 ; Manager | Medium | Casting Issues | HKI-NOC
10574007 | 3 | HKI | 2 days ago | 24 hours ago | The Quin Hotel NYC (13803/13592) | 1010 | Medium | [NAME] | HKI-NOC | Wednesday 5/18/2022 13:06 | Follow Up - Monitoring | 05/17/2022 10:18 | Call the FD at [PHONE]. I asked her to connect me w
10570597 | 3 | HKI | 3 days ago | 2 days ago | Hotel Amarano (51825/42789) | 242, 241. 428 | Medium | Beyond TV Issue | [NAME] | Wednesday 5/18/2022 10:06 | Pending Staff Response | 05/15/2022 03:09 | Called [PHONE]. No answer. Left message. Will try again.
10573020 | 2 | WFC | 2 days ago | 2 days ago | Super 8 Manistee, MI (7837/7951) | x | Medium | Hotel Status Request/Inquiry | [NAME] | Wednesday 5/18/2022 13:06 |  | 05/16/2022 14:46 | - escalating case to NOC - server can't be accessed nor pin