Drake Hall Prison and Young Offender Institution
Source: gov.uk (2025-10-30)

Drake Hall is a prison and young offender institution (YOI) in Eccleshall, Staffordshire, for women aged 18 and over.

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Book and plan your visit to Drake Hall

To visit someone in Drake Hall you must:
- be on that person’s visitor list
- book your visit at least 24 hours in advance
- have the required ID (#entering-drake-hall) with you when you go
There is no limit to the number of their own children who can visit but at least one visitor must be 18 or older at every visit.

Contact Drake Hall (#contacts) if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit (https://www.gov.uk/help-with-prison-visits), including:
- travel to Drake Hall
- somewhere to stay overnight
- meals
How to book family and friends visits

You can book your visit online (https://www.gov.uk/prison-visits), by email to xxx@xxx.xx (mailto:xxx@xxx.xx) or by telephone.

Telephone booking line, xx-xxxx-xxxx Find out about call charges (https://www.gov.uk/call-charges)

The booking lines are open:
- Monday to Friday, 10am to 3pm
Visiting times:
- Tuesday, 1:30pm to 3:45pm
- Saturday, 9.30am to 11.30am and 1:30pm to 3.45pm
- Sunday, 1:30pm to 3.45pm
How to book official visits

To book official video visits, email xxx@xxx.xx (mailto:xxx@xxx.xx).

Official video visit times:
- Monday to Wednesday, 9:15am to 10:15am, 10:30am to 1:30pm
To book official face to face visits, call xx-xxxx-xxxx. The booking line is open Monday to Friday, 9.15am to 4pm. Find out about call charges (https://www.gov.uk/call-charges)

Official face to face visit times:
- Monday to Wednesday, 9:15am to 11:30pm
Getting to Drake Hall

Find Drake Hall on a map (https://consent.google.com/m?continue=https://xxx@xxx.xx,-2.2425361,15z/data%3D!4m5!3m4!1s0x0:0x30994fb7471795c8!8m2!3d52.87726!4d-2.2425361?shorturl%3D1&gl=IE&m=0&pc=m&uxe=eomtm&cm=2&hl=en&src=1)

The closest railway station is Stafford. There is a taxi rank outside but there is no direct bus service from the station to the prison.

To plan your journey by public transport:
- use National Rail enquiries (https://www.nationalrail.co.uk/)
- use Traveline for local bus times (https://www.traveline.info/)
Visitor parking is available opposite the prison, signposted from the main road. Blue Badge holders can park inside the prison. Use the intercom at the car park barrier to access the car park.

Entering Drake Hall

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison (https://www.gov.uk/government/publications/management-of-security-at-visits-policy-framework-open-estate/acceptable-forms-of-identification-id-when-visiting-a-prison-in-england-and-wales-annex-a).

All visitors will need to be given a pat-down search, including children.

There are strict controls on what you can take into Drake Hall. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

The family-friendly visitors centre at Drake Hall is run by the Prison Advice and Care Trust (PACT) (https://www.prisonadvice.org.uk/prisons/hmp-drake-hall/), a national charity.

Visitors are offered a warm welcome from 8:30am on family days and morning visits, and from midday for afternoon visits.

Hot and cold drinks are available.

Information and support is available if is your first time visiting Drake Hall.

A visitor experience form can be collected from the visitor’s centre, this outlines what to expect while you have a visit at Drake Hall.

Family and significant other strategy

At Drake Hall we recognise that long-term separation is an issue that will affect our women, their families and significant others most.

We seek to structure our services in a manner which supports those family units and enable them to maintain strong family ties and bonds.

A family and significant others strategy has been put into place, which outlines our objectives as an establishment, this can be viewed on the www.nicco.org.uk (http://www.nicco.org.uk).

The functional lead for the new Family and Significant other strategy is the Head of Reducing Reoffending.

Family days

Family days are facilitated by Prison Advice and Care Trust (PACT) (https://www.prisonadvice.org.uk/hmp-yoi-askham-grange) with a total of 12 family and significant other days being held per year.

They are designed to help prisoners and their families and significant others cope with the pressures that long term separation may have on the relationships between family units.

Women are given the guidance and eligibility for applying for these days, which embed the importance of family and significant others involvement within their journey whilst at Drake Hall and maintain key family ties.

Family day/significant other visits run from 10am to 3pm.

PACT provide a range of themed fun family-based activities throughout the day allowing the women and their loved ones to create memories and pieces of art/crafts that can be kept as a memento.

Keep in touch with someone at Drake Hall

There are several ways you can keep in touch with someone during their time at Drake Hall.

Prisoners have phones in their cells so they have the ability to contact you on a 24 hour basis.

Secure video calls

To have a secure video call with someone in this prison you need to:
- Download the Prison Video app (https://prisonvideo.com/app)
- Create an account
- Register all visitors
- Add the prisoner to your contact list.
How to book a secure video call

You can request a secure video call with someone in this prison via the Prison Video app.

You will receive a notification when your request has been accepted.

Read more about how it works (https://www.gov.uk/guidance/visit-a-prisoner-using-a-video-call)

Phone calls

Prisoners have phones in their rooms, so they can make outgoing calls to approved contacts at any time of the day if they have purchased credit to do this.

Phone credit is purchased and updated weekly.

There are also phones on each house that prisoners can use at any time to make outgoing calls.

Prisoners can call anyone named on their approved list of friends and family. The list is checked by security on arrival so you will be able to speak to them during their first few days in Drake Hall.

You can also exchange voicemails using the Prison Voicemail service. (https://prisonvoicemail.com/)

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Drake Hall using the Email a Prisoner service (https://www.emailaprisoner.com/).

You might also be able to attach photos and receive replies, depending on the rules at Drake Hall.

Letters

Include the person’s name and prison number on the envelope.

If you do not know their prison number, contact Drake Hall (#contacts).

All post apart from legal letters will be opened and checked by officers.

National Prison Radio’s Family and Friends request show

National Prison Radio broadcasts into prison cells across England and Wales 24 hours a day, 7 days a week.

Family and friends can stay connected with their loved ones in prison by sending song requests, written messages and voice recordings. They are then read and played out on weekly episodes.

You can send in a message, and hear the show, at nationalprisonradio.com (https://prison.radio/national-prison-radio/#songrequest)

Send money and gifts

You can use the free and fast online service to send money to someone in prison (https://www.gov.uk/send-prisoner-money).

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption (https://send-money-to-prisoner.service.gov.uk/help/apply-for-exemption/) - for example if you:
- are unable to use a computer, a smart phone or the internet
- do not have a debit card
This will allow you to send money by post.

Gifts and parcels

Gifts are not permitted under any circumstances at Drake Hall. You can send prisoners money instead which they can use to buy items through a catalogue system.

Life at Drake Hall

Drake Hall is committed to providing a safe and educational environment where women can learn new skills to help them on release.

Arrival and first night

When a prisoner first arrives at Drake Hall, they will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs. They will be taken to a single cell in the unit and given bedding, towels and toiletries.

They will be able to contact a family member or significant other by phone. This could be quite late in the evening, depending on the time they arrive.

Induction

Each prisoner who arrives at Drake Hall gets an induction that lasts about a week. They will meet professionals who will help them with:
- health and wellbeing, including mental and sexual health
- any substance misuse issues, including drugs and alcohol
- personal development in custody and on release, including skills, education and training
- other support (sometimes called ‘interventions’), such as managing difficult emotions
Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 340 prisoners live at Drake Hall in a mixture of single and double cells.

There is also an open unit outside the perimeter fence that gives up to 25 prisoners the opportunity to work in the local community and prepare for release.

They have access to farms and gardens, indoor and outdoor gyms and other facilities in their free time.

Education and work

Each prisoner in Drake Hall creates their own learning plan with a member if the IAG team as part of their induction. There are opportunities for classroom learning as well as vocational training and paid work placements once ROTL is achieved.

Prisoners work in a range of areas including Halfords Academy, DHL Workshop, Gardens, Waste Management Unit and many more and within these areas they can gain qualifications to enhance their employability on release.

Drake Hall has its own branch of the Women’s Institute.

Prisoners at Drake Hall have access to agencies such as Women’s Aid and ANAWIM.

Temporary release

Prisoners have the opportunity to leave the prison for short periods of time. This is known as release on temporary licence. It can be used to gain work experience in the local community, maintain family ties, ensure contact with their children and prepare for release.

Support for family and friends

Find out about advice and helplines for family and friends (https://www.gov.uk/support-for-families-friends-of-prisoners).

Concerns, problems and complaints

In an emergency

Call xx-xxxx-xxxx if you think a prisoner is at immediate risk of harm. Ask for the Orderly Officer and explain that your concern is an emergency.

Problems and complaints

If you have any other problem contact Drake Hall (#contacts).

Contact Drake Hall

Governor: Lisa Garnett

Telephone (24 hours): xx-xxxx-xxxx Fax: xx-xxxx-xxxx Find out about call charges (https://www.gov.uk/call-charges)

Follow Drake Hall on Twitter/X (https://twitter.com/HMPDrakeHall)

Address

HMP/YOI Drake HallEccleshallStaffordshireST21 6LQ

See map (https://consent.google.com/m?continue=https://xxx@xxx.xx,-2.2425361,15z/data%3D!4m5!3m4!1s0x0:0x30994fb7471795c8!8m2!3d52.87726!4d-2.2425361?shorturl%3D1&gl=IE&m=0&pc=m&uxe=eomtm&cm=2&hl=en&src=1)

Help us to improve this page. Give us your feedback in this 2-minute survey (https://www.smartsurvey.co.uk/s/drakehall/).