New Hall Prison and Young Offender Institution
Source: gov.uk (2025-11-19)

New Hall is a prison and young offender institution (YOI) in Flockton, West Yorkshire, for women aged 18 and over.

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Book and plan your visit to New Hall

To visit someone in New Hall you must:
- be on that person’s visitor list
- book your visit in advance
- have the required ID (https://www.gov.uk/guidance/new-hall-prison#entering-new-hall) with you when you go
All visits to New Hall must be booked 48 hours in advance. At least one visitor must be 18 or older at every visit.

There may be a limit to the number of visits a prisoner can have. You can check this with New Hall prison.

Contact New Hall (#contacts) if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit (https://www.gov.uk/help-with-prison-visits), including:
- travel to New Hall
- somewhere to stay overnight
- meals
How to book family and friends visits

You can book your visit online (https://www.gov.uk/prison-visits) or by telephone.

Telephone booking line: xx-xxxx-xxxx Find out about call charges (https://www.gov.uk/call-charges)

The booking line is open Monday to Friday, 10am to 3pm.

Visiting times:
- Tuesday, 1:45pm to 4pm
- Thursday, 1:45pm to 4pm
- Saturday, 1:45pm to 4pm
- Sunday, 1:45pm to 4pm
How to book official visits

To book your official video visit, email xxx@xxx.xx (mailto:xxx@xxx.xx)

Official video visit times:
- Monday to Friday, 8:45am to 4:45pm
You can book an official face to face visit by:
- emailing, xxx@xxx.xx (mailto:xxx@xxx.xx)
- calling, xx-xxxx-xxxx
Find out about call charges (https://www.gov.uk/call-charges)

Official face to face visit times:
- Tuesday, 9am to 11:45am
- Wednesday, 9am to 11:45am
- Thursday, 9am to 11:45am
Getting to New Hall

Find New Hall on a map (https://consent.google.com/m?continue=https://xxx@xxx.xx,-1.6109232,15z/data%3D!4m5!3m4!1s0x0:0x1f8f01d3a290c4!8m2!3d53.6357399!4d-1.6109232&gl=IE&m=0&pc=m&uxe=eomtm&cm=2&hl=en&src=1)

The closest railway stations are Huddersfield and Wakefield (which has 2 stations, Westgate and Kirkgate). New Hall is around a 25 minute taxi ride from either station.

You can also take a bus from Wakefield Bus Station that will drop you around 1 mile from the prison.

To plan your journey by public transport:
- use National Rail enquiries (https://www.nationalrail.co.uk/)
- use Traveline for local bus times (https://www.traveline.info/)
New Hall has a car park with spaces for visitors, including spaces for Blue Badge holders.

Entering New Hall

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison (https://www.gov.uk/government/publications/management-of-security-at-visits-policy-framework-open-estate/acceptable-forms-of-identification-id-when-visiting-a-prison-in-england-and-wales-annex-a).

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

You will need to leave any valuables, including phones and watches, in a locker before entering the visitor area.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

The family-friendly visitors centre is open from 12:30pm to 2.30pm and offers information and support. This will open again at the end of the visit at 4pm. There are toys and activities for children.

You can also book future visits in person at the visitors centre.

The centre is run by the Prison Advice and Care Trust (PACT) (https://www.prisonadvice.org.uk/prisons/hmp-new-hall/) charity.

Keep in touch with someone at New Hall

There are several ways you can keep in touch with a prisoner during their time at New Hall.

Secure video calls

To have a secure video call with someone in this prison you need to:
- Download the Prison Video app (https://prisonvideo.com/app)
- Create an account
- Register all visitors
- Add the prisoner to your contact list.
How to book a secure video call

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Read more about how it works (https://www.gov.uk/guidance/visit-a-prisoner-using-a-video-call)

Phone calls

You may not be able to speak with someone at New Hall during their first few days. This is because it can take time to approve who they can be in touch with.

Prisoners have phones in their cells but they will always need to call you rather than you call them. They can make phone calls between 6am and 10pm.

Prisoners can only phone you if you are named on their list of friends and family. This list is checked by security.

You can also exchange voicemails using the Prison Voicemail service (https://prisonvoicemail.com/).

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in New Hall using the Email a Prisoner service (https://www.emailaprisoner.com/).

You might also be able to attach photos and receive replies from the prisoner, depending on the rules at New Hall.

Letters

Include the person’s name and prison number on the envelope.

If you do not know their prison number, contact New Hall (#contacts).

All post apart from legal letters will be opened and checked by officers.

National Prison Radio’s Family and Friends request show

National Prison Radio broadcasts into prison cells across England and Wales 24 hours a day, 7 days a week.

Family and friends can stay connected with their loved ones in prison by sending song requests, written messages and voice recordings. They are then read and played out on weekly episodes.

You can send in a message, and hear the show, at nationalprisonradio.com (https://prison.radio/national-prison-radio/#songrequest)

Send money and gifts

You can use the free and fast online service to send money to someone in prison (https://www.gov.uk/send-prisoner-money).

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption (https://send-money-to-prisoner.service.gov.uk/help/apply-for-exemption/) - for example if you:
- are unable to use a computer, a smart phone or the internet
- do not have a debit card
This will allow you to send money by post.

Gifts and parcels

Prisoners in New Hall have to apply for approved items to be sent to them. Contact New Hall (#contacts) for more information on what is allowed.

Family and friends of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners. For the full list of approved retailers, you can read Prison education and library services, Annex A (https://www.gov.uk/government/publications/prison-education-and-library-services-for-adult-prisons-in-england/annex-a-sending-and-handing-in-of-books-to-prisoners).

Make sure to include the person’s name and prison number on the parcel.

All parcels will be opened and checked by officers.

Life at New Hall

New Hall is committed to providing a safe and educational environment where prisoners can learn new skills and focus on their personal development.

Security and safeguarding

Every prisoner at New Hall has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website (https://www.prisonersfamilies.org/pages/category/need-urgent-help?Take=24).

Arrival and first night

When someone arrives at New Hall they will go into reception. They will be offered a hot drink, a hot meal and a shower. They will be able to make a phone call, free of charge, to a person they choose.

Reception staff will interview the prisoner and find out about their home situation and any needs they may have. If there are children or animals that are dependant on them, staff will make the appropriate referrals to ensure they are safe and taken care of.

New prisoners will also be seen by the healthcare team who will sort out any medication and physical and mental health needs.

Induction

Each prisoner arriving at New Hall gets an induction that lasts about a week. They will meet professionals who will help them with:
- health and wellbeing, including mental and sexual health
- any substance misuse issues, including drugs and alcohol
- personal development in custody and on release, including skills, education and training
- other support (sometimes called ‘interventions’), such as managing difficult emotions
Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 425 prisoners live at New Hall.

The accommodation is made up of 7 houses, including Poplar House, which has a first night centre, and Maple House, which has a mother and baby unit.

Education and work

Education and training opportunities include:
- functional skills
- contact centre training
- IT and business administration
- hairdressing
- cleaning services
- employability skills
- horticultural skills
- first aid
- gym instructor training
There are 4 workshops where prisoners can gain qualifications in areas such as food preparation and photo processing.

New Hall also offers courses to help prisoners understand and change their offending behaviour.

Support for family and friends

Find out about advice and helplines for family and friends (https://www.gov.uk/support-for-families-friends-of-prisoners).

The Family and Significant others Lead is the Head of Reducing Re-offending.

Concerns, problems and complaints

In an emergency

Call xx-xxxx-xxxx if you think a prisoner is at immediate risk of harm. Ask for the Orderly Officer and explain that your concern is an emergency.

Problems and complaints

If you have any other problem contact New Hall (#contacts).

Inspection reports

HM Prison and Probation Service publishes action plans for New Hall (https://www.gov.uk/government/publications/new-hall-prison-and-yoi-action-plan) in response to independent inspections.

Contact New Hall

Governor: Jennifer Willis

Telephone: xx-xxxx-xxxx Monday to Sunday, 24 hours Fax: xx-xxxx-xxxx Find out about call charges (https://www.gov.uk/call-charges)

Address

HMP/YOI New HallDial WoodFlocktonWakefieldWest YorkshireWF4 4XX

See map (https://consent.google.com/m?continue=https://xxx@xxx.xx,-1.6109232,15z/data%3D!4m5!3m4!1s0x0:0x1f8f01d3a290c4!8m2!3d53.6357399!4d-1.6109232&gl=IE&m=0&pc=m&uxe=eomtm&cm=2&hl=en&src=1)

Help us to improve this page. Give us your feedback in this 2-minute survey (https://www.smartsurvey.co.uk/s/hmpnewhall/).