Contact the VOA
Source: gov.uk (2025-10-06)

Find the answer to your query or how to contact the Valuation Office Agency (VOA).

Before you contact the Valuation Office Agency (VOA), you should check if you can find the answer to your query in our guidance.

We cannot answer questions about your Council Tax or business rates bill. Contact your local council (https://www.gov.uk/find-local-council) if you have a question about your bill.

Business rates

Before contacting us about business rates, you should refer to our guidance on how to:

check your business rates valuation (https://www.gov.uk/find-business-rates)

challenge your business rates valuation (https://www.gov.uk/guidance/check-and-challenge-your-business-rates-valuation-step-by-step)

tell the VOA about a change to your business property (https://www.gov.uk/guidance/confirm-your-property-details)

check the progress of your business rates case (https://www.gov.uk/guidance/check-and-challenge-your-business-rates-valuation-step-by-step)

understand how your property has been valued for business rates (https://www.gov.uk/introduction-to-business-rates/how-your-rates-are-calculated)

complete your rent and lease detail form (https://www.gov.uk/send-rent-lease-details)

check if you are eligible for business rates relief (https://www.gov.uk/apply-for-business-rate-relief)

Council Tax

In a typical year, the VOA deals with around half a million Council Tax cases. This year, we are balancing delivery of our existing services with new work, alongside the introduction of a new IT system which will improve service to our customers.

While we have tried to limit any effect on our service, some cases are currently taking longer than usual for us to progress.

We understand the impact that taking longer to provide a decision on your case can have. We’re working hard to reduce this time and we thank our customers for their patience.

The current timescales for band challenges (https://www.gov.uk/challenge-council-tax-band/after-you-make-challenge) can be found on GOV.UK. The timescales for other types of Council Tax casework are in line with this, including:
- allocating bands to new properties
- splitting and merging properties
- moving properties between the Council Tax and business rates lists
Before contacting us about Council Tax, you should refer to our guidance on how to:

check your Council Tax band (https://www.gov.uk/council-tax-bands)

challenge your Council Tax band (https://www.gov.uk/challenge-council-tax-band)

remove your property from the Council Tax list (https://www.gov.uk/guidance/removing-a-property-from-the-council-tax-list) due to major works, disrepair or demolition

request to move your property from paying Council Tax to business rates (https://www.gov.uk/guidance/removing-a-property-from-the-council-tax-list#if-your-property-is-now-being-used-as-a-business)

understand how your property has been banded for Council Tax (https://www.gov.uk/guidance/understand-how-council-tax-bands-are-assessed)

find out how to pay your Council Tax bill (https://www.gov.uk/council-tax/paying-your-bill)

request your property attribute data (PAD) (https://www.gov.uk/guidance/property-attribute-data-pad)

Self-catering properties

Tell the VOA you are eligible to pay business rates on a self-catering property (https://www.gov.uk/introduction-to-business-rates/self-catering-and-holiday-let-accommodation).

Local Housing Allowance

Find the Local Housing Allowance (LHA) rates (https://www.gov.uk/government/collections/local-housing-allowance-lha-rates).

General enquiries

Use the online contact form (https://www.gov.uk/contact-voa) to contact the VOA. If you cannot use the online contact form, you can contact the VOA by phone.

Telephone (England): 03000 501 501Telephone (Wales): 03000 505 505Monday to Tuesday, 9am to 4:30pmWednesday, 10am to 4:30pmThursday to Friday, 9am to 4:30pm

Media enquiries

Contact the VOA’s press office (https://www.gov.uk/government/organisations/valuation-office-agency/about/media-enquiries) if you have a media enquiry.

Additional support

Find out how to get extra support (https://www.gov.uk/government/publications/get-help-from-the-voa-if-you-need-extra-support) from the VOA, including information in an alternative format.