Bereavement and deceased estate: enquiries
Source: gov.uk (2025-09-08)

Call or write to HMRC for help with tax after someone dies.

Online

Webchat

The Bereavement Services webchat can only help you with questions about:
- PAYE
- Self Assessment
You’ll need to check if you can get help from the Bereavement Services webchat (https://www.tax.service.gov.uk/guidance/check-if-you-can-get-help-from-the-bereavement-service-webchat-team) before you can contact them. Before you start, you’ll need to have the National Insurance number of the person who has died.

Bereavement Services webchat opening times: Monday to Friday, 9am to 4pm. Closed bank holidays (https://www.gov.uk/bank-holidays).

Phone

Bereavement Helpline

Call HMRC for help with tax after someone dies if you’re dealing with their:
- Income Tax and Capital Gains Tax before they died
- estate in the administration period, without sending a tax return
Before you call

This helpline uses speech recognition software, so you will be asked why you are calling HMRC. If you cannot use speech recognition software, find out how to get help from HMRC if you need extra support (https://www.gov.uk/get-help-hmrc-extra-support).

You can use Relay UK if you cannot hear or speak on the phone, dial 18001 then xx-xxxx-xxxx. Find out more on the Relay UK website (https://www.relayuk.bt.com/).

Telephone: xx-xxxx-xxxx

Textphone: xx-xxxx-xxxx

Outside UK: xx-xxxx-xxxx

Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays (https://www.gov.uk/bank-holidays).

Phone lines are less busy before 10am, Monday to Friday.

Find out about call charges (https://www.gov.uk/call-charges)

Deceased Estate Helpline

Call HMRC to get specialist advice on a deceased person’s estate, if you need to register for and send a tax return for the administration period.

Telephone: xx-xxxx-xxxx

Opening times: Monday to Friday, 9am to 5pm. Closed bank holidays (https://www.gov.uk/bank-holidays).

Find out about call charges (https://www.gov.uk/call-charges)

Post

Write to HMRC if you need help with PAYE, Self Assessment or National Insurance contributions after someone dies.

If you do not use the Tell Us Once service (https://www.gov.uk/after-a-death/organisations-you-need-to-contact-and-tell-us-once), you can tell HMRC about who is dealing with the estate when someone dies (https://www.gov.uk/government/publications/tell-hmrc-about-who-is-dealing-with-the-estate-when-someone-dies).

You do not need to include a street name or PO box when writing to this address.

Couriers should use a different address (https://www.gov.uk/government/organisations/hm-revenue-customs/contact/couriers).

Bereavement ServicesHM Revenue & CustomsBX9 2BS

Related content

Guidance
- What to do when someone dies: step by step (https://www.gov.uk/when-someone-dies)
- Tax on a private pension you inherit (https://www.gov.uk/tax-on-pension-death-benefits)
- Self Assessment tax returns for someone who has died (https://www.gov.uk/self-assessment-tax-returns/returns-for-someone-who-has-died)
HMRC contacts
- Inheritance Tax: general enquiries (https://www.gov.uk/government/organisations/hm-revenue-customs/contact/probate-and-inheritance-tax-enquiries)
- Inheritance Tax: payments (https://www.gov.uk/government/organisations/hm-revenue-customs/contact/inheritance-tax-payments)
- Treth Incwm, Hunanasesiad a mwy (https://www.gov.uk/government/organisations/hm-revenue-customs/contact/welsh-language-helplines)