Crime against business premises: findings from the Commercial Victimisation Survey
Source: data.gov.uk (2016-04-28)

Examines the extent of crime against businesses in England and Wales. The CVS was previously run in 1994 and 2002, and is planned to be repeated in 2013 and 2014.

1

CVS 2014 Technical Report

TNS BMRB

Commercial Victimisation
Survey 2014

Technical Report
April 2015

Report prepared by:
Sam Sullivan, Catherine Grant, Joel Williams

2 CVS 2014 Technical Report

Contents

1. INTRODUCTION ......................................................................... 3
1.1 2014 CVS Survey .............. 3
1.2 Previous CVS studies ......... 3
1.3 Scoping Exercise (2010) .... 4

2. SAMPLING APPROACH ................................................................ 5
2.1 IDBR sample .................... 5
2.2 Comparability with previous CVS surveys (inclusion of SIC sections) 5
2.3 Sampling of sites within multi-site enterprises 6
2.4 Sample telephone number matching 6
2.5 Telephone matching .......... 7

3. DEVELOPMENT WORK ............................................................... 11
3.1 Previous survey development11
3.2 Pilot study ....................... 11
3.2.1
General findings from the pilot 13
3.3 Final questionnaire (Appendix) 15

4. FIELDWORK ............................................................................ 16
4.1 Screening procedures ....... 16
4.2 Fieldwork documentation .. 19
4.2.1
Advance letter ......... 19
4.2.2
Data sheet .............. 19
4.2.3
Showcards .............. 20
4.2.4
Interviewer instructions 20
4.3 Briefing of interviewers ..... 21
4.4 Fieldwork dates and fieldwork management 21

5. DATA PROCESSING AND OUTPUTS ............................................. 24
5.1 Data preparation .............. 24
5.2 Weighting specification ..... 24
5.2.1
Weighting process ... 25

6. APPENDICES ........................................................................... 30
6.1 Final questionnaire ........... 30
6.2 Advance letters .............. 210
6.3 Experience of crime sheet 218
6.4 Interviewer instructions .. 222

3

CVS 2014 Technical Report

1. INTRODUCTION
1.1 2014 CVS Survey
The 2014 Commercial Victimisation Survey (CVS) is the third in a new series
of surveys run by the Home Office, designed to measure crime against
businesses in England and Wales. This new series, running in 2012, 2013 and
2014, builds on the two previous Home Office CVS surveys carried out in 1994
and 2002.

In the 2012 to 2014 series it was agreed that the CVS would focus on data at
the premises level, collecting information on experience and costs of crime,
responses to victimisation, insurance and crime prevention measures, local
policing and business characteristics. As with the 2012 and 2013 CVS surveys,
the 2014 survey was carried out by telephone. Although the 2012 and 2013
surveys covered four business areas, the 2014 survey covered three;
wholesale and retail, accommodation and food, and agriculture, forestry and
fishing were retained from the 2013 survey. Due to an increased interest in
crime within the retail industry, it was decided to double the target sample for
this section, from 1,000 to 2,000 respondents. In order to maintain an overall
target sample over 4,000 respondents, the arts, entertainment and recreation
sector that was covered in 2013, was not retained for the 2014 survey.

The survey fills an important gap in crime statistics on the nature and extent
of crime against businesses.

Headline findings from the 2014 CVS were published in April 2015 and are
available at the Gov.uk website1.

1.2 Previous CVS studies

Two previous CVS surveys were carried out in 1994 and 2002. Both previous
surveys were limited to small and medium sized businesses in the retail and
manufacturing sectors with interviews carried out by telephone. These two
surveys are regarded as among the most comprehensive studies of crime

1 https://www.gov.uk/government/statistics/crime-against-businesses-findings-from-the-2014-commercial-
victimisation-survey

4 CVS 2014 Technical Report

against business in England and Wales measuring crime at premises rather
than enterprise level2.

The 2002 CVS also included a smaller postal survey of head offices (primarily
to collect information about the financial impacts of crime) although, due to a
very low response rate, data from this was not included in the 2002 report.

1.3 Scoping Exercise (2010)

A large scale scoping exercise was undertaken in 2010 to explore the
feasibility of carrying out a new survey of business crime. This exercise took
place in response to the independent Smith review of crime statistics (2006),
which called for regular surveys of commercial and industrial victimisation.
The scoping exercise comprised three main elements:

 A literature review of previous crime surveys
 A series of consultations with Home Office and external stakeholders to
identify key survey requirements
 Development of survey design options

The outcomes of this scoping exercise led to the new series of CVS surveys in
2012, 2013 and 2014. The full details of this scoping exercise and the
recommendations made can be found at the Gov.uk website3. A summary of
this work was also published in the technical report for the 2012 CVS survey4.

2 Premises referring to individual sites or establishments rather than for an entire company or enterprise.
3 https://www.gov.uk/government/publications/business-crime-scoping-exercise
4 https://www.gov.uk/government/publications/commercial-victimisation-survey-2012-technical-report

5

CVS 2014 Technical Report

2. SAMPLING APPROACH
In 2014 it was agreed that the CVS would cover the following Standard
Industrial Classification (SIC5) sections:

 Section A (agriculture, forestry and fishing),
 Section G (wholesale and retail), and
 Section I (accommodation and food service activities).

The sample design consisted of an overall sample size of 4,000 with 1,000 in
each of sections A and I, and 2,000 in section G. Independently of the
stratification by sector, a minimum sample size of 300 in each of six business
size bands was taken. Business size was measured by the number of
employees who worked at the premises (0-4; 5-9; 10-19; 20-49; 50-99; 100
or more).

2.1 IDBR sample
The 2014 CVS used the same sample source as 2012 and 2013, which was
the Inter-Departmental Business Register (IDBR). The IDBR is a commercially
available list of UK businesses maintained by the Office for National Statistics
(ONS) and based on inputs from three administrative sources: businesses
registered for VAT purposes with HMRC, employers operating a PAYE scheme
and businesses registered at Companies House. TNS BMRB originally
recommended using the IDBR following feasibility work in 2012. The full
rationale for this recommendation is presented in the separately published
Feasibility Report6.

2.2 Comparability with previous CVS surveys (inclusion of
SIC sections)
As described in the Feasibility Report, TNS BMRB identified ahead of the 2012
survey that due to changes in SIC classifications over time, SIC section G
(wholesale and retail) does not match completely against the SIC
classifications used in the 1994 and 2002 CVS surveys. Estimates in 2012
suggested that 27% of cases in SIC section G are not found in the same SIC

5 Standard Industrial Classification (SIC) is used to classify business establishments and other statistical units by the
type of economic activity in which they are engaged.
6 https://www.gov.uk/government/publications/commercial-victimisation-survey-2012-feasibility-report

6 CVS 2014 Technical Report

sections as in the 1994 and 2002 surveys. As a result of this, not all of the
2014 sample in sector G is directly comparable against the 1994 and 2002
CVS surveys.

In the 2012 CVS survey, comparative analysis of the ‘retail’ sector was
achieved through the inclusion of a small additional sample (<25 interviews)
to make the 2012 section G sample comparable with the 1994 and 2002
‘retail’ samples. The target sample size for section G was consequently
reduced to 975 with an additional target sample of 25 based on previously
defined ‘retail’ codes, and limiting comparative analysis to ‘retail’ as defined in
1994/2002.

In the 2013 and 2014 CVS surveys this approach was not taken again as we
now have results from the 2012 CVS survey, which predominantly used the
most up-to-date SIC classifications. The 2013 and 2014 surveys used the
latest SIC section G classifications for all target interviews, as comparative
analysis can now be carried out across the 2012, 2013 and 2014 surveys.

2.3 Sampling of sites within multi-site enterprises
It is possible to ‘de-duplicate’ the IDBR sample so that only one site is
included for each enterprise. However, no de-duplication was carried out for
the following reasons.

1. It introduces greater variance in sampling probabilities, reducing the
overall effective sample size for the study;
2. It may not be possible to calculate the sampling probabilities exactly
because the number of sites associated with the enterprise in each
sample stratum would be required;
3. Sampling just one site from an enterprise runs the risk of achieving no
interviews from sites associated with that enterprise.

2.4 Sample telephone number matching
TNS BMRB carried out a telephone number matching exercise to append
telephone numbers to the business details provided from the IDBR. This
comprised three stages:

- an automatic telephone look-up run by a computer system;
- a more comprehensive process of manually searching databases;
- a final stage of manual telephone number matching - looking up each
case individually on the internet.

7

CVS 2014 Technical Report

The final stage of manual matching was used to ensure the match rate for all
SIC/size combinations was as high as possible. This would reduce the risk of
bias in survey estimates.

2.5 Telephone matching
A total of approximately 17,905 records were issued to the telephone
matching process (i.e. all records drawn from the IDBR by the Office for
National Statistics).

Table 2.1 below shows the numbers issued in each sector/ size band.

Table 2.1 Issued sample for telephone lookup including issued
reserve
Sector
Size band

0 to 4
5 to 9
10 to 19
20 to 49
50 to 99
100+

A
3,256
562
225
199
120
82
G
5,418
1,143
599
628
630
548
I
2,051
1,040
414
288
284
418
TOTAL
10,725
2,745
1,238
1,115
1,034
1,048

In total 14,108 records were successfully matched constituting a 79% match
rate, although match rates varied by SIC group and business size. As
evidenced in Tables 2.2 and 2.3, match rates were particularly low for the
smallest businesses in sectors G and I (those with 0 to 4 employees). These
were the only two cells with a match rate of less than 75%.

Table 2.2: Successfully matched records at telephone lookup including
reserve
Sector
Size band

0 to 4
5 to 9
10 to 19
20 to 49
50 to 99
100+

A
2,612
487
197
178
110
73
G
3,770
999
530
593
603
532
I
1,414
787
343
251
248
381
TOTAL
7,796
2,273
1,070
1,022
961
986

8 CVS 2014 Technical Report

Table 2.3: Telephone match rates by sector and size of business
Sector
Size band

0 to 4
5 to 9
10 to 19
20 to 49
50 to 99
100+

A
80.2%
86.7%
87.6%
89.4%
91.7%
89.0%
G
69.6%
87.4%
88.5%
94.4%
95.7%
97.1%
I
68.9%
75.7%
82.9%
87.2%
87.3%
91.1%
TOTAL
72.7%
82.8%
86.4%
91.7%
92.9%
94.1%

Following the telephone matching stage, a selection of matched cases were
issued to the screener.7 In order to ensure optimum response rates were
achieved within each sector/ size cell, the screener conversion rates from the
2013 survey were used to determine how many records to issue from each
cell. The full sample of 14,108 records was stratified by the same variables
used for the initial selection by ONS:

- Sector
- SIC code
- Employment size band
- Number of employees
- Legal status
- Postcode

A ‘1 in n’ selection was then carried out to produce a systematic random
sample composed of the following:

Table 2.4: Profile of sample originally issued to screener stage
Sector
Size band

0 to 4
5 to 9
10 to 19
20 to 49
50 to 99
100+

A
2318
283
170
158
97
58
G
3212
723
530
510
603
532
I
1164
426
311
226
211
320
TOTAL
6694
1432
1011
894
911
910

Of the 14,108 matched records, 11,852 were initially issued to the screener,
providing for a reserve sample of 2,256 records.

7 For further details in the Screener stage, see Chapter 4.

9

CVS 2014 Technical Report

Some additional sample was issued to the screener during fieldwork to
account for lower than expected conversion rates in some cells. In total
13,110 records were issued to the screener.

Table 2.5: Final profile of sample issued to screener stage
Sector
Size band

0 to 4
5 to 9
10 to 19
20 to 49
50 to 99
100+

A
2318
283
170
158
110
73
G
3770
723
530
510
603
532
I
1414
787
311
226
211
381
TOTAL
7502
1793
1011
894
924
986

Due to the screener and main stages overlapping, the sample had to be
batched for the main survey before all cases had received a final outcome. As
a result, batching was carried out on all 13,110 cases issued to the screener.
The sample was stratified by the same variables as used previously (see
above) and a 1 in n selection was carried out to divide the sample into four
batches of equal size. Each batch comprised cases with 1 of 3 outcomes:

a) Unsuccessful at screener
b) Successful at screener
c) Unknown outcome

From the start of mainstage fieldwork all cases from the first three batches
with a ‘successful’ outcome were issued. Any cases that were subsequently
converted from ‘Unknown’ to ‘Successful’ were issued later in fieldwork, as the
sample became available, so that ultimately all successfully screened cases
from batches 1, 2 and 3 (6,423 in total) were issued. Batch 4 was held back
as reserve sample.

Ultimately a number of cases were issued from the reserve sample. Early in
mainstage fieldwork it was decided that additional cases would need to be
issued to achieve the required number of interviews. The number of additional
cases to issue in each cell was calculated using conversion rates from the
2013 survey.

The final profile of all sample issued to the main survey is shown in table 2.6

10 CVS 2014 Technical Report

Table 2.6: Final profile of sample issued to main survey
Sector
Size band

0 to 4
5 to 9
10 to 19
20 to 49
50 to 99
100+

A
1312
195
85
98
66
42
G
1858
543
327
393
452
415
I
759
381
197
168
164
256
TOTAL
3929
1119
609
659
682
713

11

CVS 2014 Technical Report

3.
DEVELOPMENT WORK
3.1 Previous survey development
As a result of the extensive development work conducted for the 2012 and
2013 surveys, only limited development was deemed necessary for the 2014
survey. Survey processes were the same as previous waves and all three
industry sectors had been included in the 2013 survey. Changes made to the
questionnaire (outlined below) were minimal and all new questions were felt
to be relatively straightforward. As such, a decision was made to test these
new questions in a pilot study as opposed to cognitive testing.

An overview of previous development work can be found in the Technical
Reports for the 2012 and 2013 surveys.

3.2 Pilot study
Revisions to the draft questionnaire were agreed between TNS BMRB and the
Home Office. The revised questionnaire was then tested during a pilot study.

The purpose of the pilot interviews was to ensure that all questions were
understood correctly and were easy to answer, particularly questions being
asked for the first time in 2014. The changes made to the questionnaire prior
to the pilot were as follows:

 A question was added to ask retail supermarkets whether they have
any self-service tills at the premises.

 In the victim forms relating to burglary and theft, questions asking
which items were stolen in the most recent incident were updated to
include a longer list of response options.

 New questions were added to each victim to ask for information about
crime reference numbers. Any respondent who had reported the most
recent incident to the police were asked whether they were given a
crime reference number, and if so whether they are able to provide it
for the interviewer to record. These questions were also included on
the datasheet respondents received with the advance letter, giving
them an opportunity to acquire this information prior to interview.

12 CVS 2014 Technical Report

 In each victim form, a question was added to ask why the respondent
had not made a claim to an insurance company.

 In each victim form, a question was added to ask whether the
respondent was given the opportunity to make an impact statement to
the police, and if so, whether they did so.

 Each victim form contains a question asking whether the respondent
believes that the incident was carried out by an organised group of
criminals. For the pilot, a follow-up, open-ended question was asked of
those who said they believed it was, asking what led them to believe
this.

 A question was added to the theft victim forms asking what items had
been most commonly stolen over the last 12 months.

The pilot also provided an opportunity to test the more technical aspects of
the survey, such as the CATI script, and to supply an indication of interview
length.

The pilot interviews were conducted over the telephone (using our Computer
Assisted Telephone Interviewing system CATI) and took place between the
16th and 22nd July. All interviews were carried out from TNS BMRB’s telephone
centre in Hull. Three interviewers worked on this stage and worked primarily
during standard business hours.

The sample of respondents for the pilot was drawn from a commercially
available database of businesses in England and Wales. Telephone numbers
were included within the sample provided so no telephone matching process
was required for the pilot.

An advance letter explaining the purpose of the research was sent out to
respondents in advance of the fieldwork period. Along with the letter, a data
sheet (Experience of Crime Sheet) was also included. It contained questions
about respondents’ experience of crime and was designed to give them
opportunity to recall and find details of what had happened at their premises
in the last 12 months prior to taking part. Respondents were asked to have
the data sheet to hand during the interview to help them answer the
questions. A show card with lists of pre-coded answers was also provided for
questions about fraud and electronic crime with long code frames.

13

CVS 2014 Technical Report

Interviewers checked at the start of the main pilot interview whether the
screened respondent had received the advance letter and data sheet. They
were able to send PDF copies of the advance letter and data sheet by email
through the CATI software if required.

Interviews were conducted by telephone, replicating the procedures for the
main survey. Researchers were able to listen to the interviews remotely. This
was one-way monitoring with researchers unable to interrupt the call to ask
further follow up questions.

A total of 33 pilot interviews were conducted for the pilot. The average
interview length was 19 minutes which was very similar in length to the
interviews conducted in the 2013 survey.

Table 3.1 below shows the number of victim forms answered by all 33
respondents who took part in the pilot.

Table 3.1 Number of victim forms completed
Number of victim forms
Number of respondents
0
19
1
5
2
3
3
5
4
1
Grand Total
33

Among those who had experienced crimes in the last 12 months, respondents
answered an average of 1.7 victim forms.

3.2.1 General findings from the pilot
Researchers from TNS BMRB monitored interviews during the pilot fieldwork
period to assess the suitability of the questionnaire. Feedback was provided
by the telephone interviewers and supervisors at TNS BMRB’s telephone
centre (who are also required to monitor interviews as part of the company’s
quality procedures).

Key findings
Generally the questionnaire worked well, with the majority of questions
having been asked in previous waves of the survey. As referred to above, the

14 CVS 2014 Technical Report

main focus of the pilot was to test new questions being added to the survey
for the first time in 2014.

Impact Statements
The majority of respondents seemed comfortable with the definition provided
and were able to tell the interviewer whether or not they were given the
opportunity to give an impact statement. A minor issue emerged in relation to
the way in which the question was asked, with a definition being read out
every time the question appeared (i.e. once for each victim form). This
seemed repetitive and led to some frustration for respondents. For the main
survey, it was decided to amend this question so that the definition is read
out only for the first iteration of the question.

Crime Reference Numbers
In total there were 14 incidents for which respondents said they had received
a crime reference number, but only four cases in which the respondent was
able to provide this. A few respondents said that they had received a
reference number but did not have the information to hand during the
interview.

Drawing any firm conclusions proved difficult due to the relatively small
number of interviews. Given the short fieldwork period for the pilot,
respondents had less opportunity to complete the datasheet prior to
interview. For the main survey interviewers would have more freedom to
arrange call-backs and encourage respondents to complete the datasheet in
advance. While experience from the pilot suggested that the collection of
crime reference numbers may be somewhat problematic, the decision was
made to retain these questions.

Reasons for not making insurance claim
Generally speaking these questions worked well. The most common response
was not wanting to increase insurance premiums (covered by 'Would increase
insurance cost'). There were a few cases where the business was a unit but
not the head office of the organisation and said that any decision on whether
to make an insurance claim would be made by the head office and not the
local unit. In order to accommodate these responses, a new option was added
to the response list: ‘Someone else is responsible for insurance claims (e.g.
Head Office)’.

15

CVS 2014 Technical Report

Organised crime
Although the open-ended follow-up was only answered in relation to four
incidents, there was some evidence to suggest that respondents may not
have a clear understanding of what is meant by 'an organised group of
criminals'. A review of the verbatim responses revealed that some
respondents describe perpetrators as such if they were a group and seemed
to be 'organised'.

A decision was made to include the open question in the main survey,
allowing the Home Office to understand the context behind these responses
and inform potential redevelopment of the organised crime question for future
waves of the survey.

3.3 Final questionnaire (Appendix)
The final questionnaire used during main stage fieldwork can be found in
Section 6.1.

Further information on the development of survey questions for each sector
can be found in the 2012 and 2013 technical reports.8

8 https://www.gov.uk/government/collections/crime-against-businesses

16 CVS 2014 Technical Report

4.
FIELDWORK
4.1 Screening procedures
The screening interviews for the main survey took place between the 28th of
July and the 3rd September 2014. Screening was conducted using the IDBR
sample to source addresses. Sampled addresses were contacted by telephone
interviewers, who attempted to identify the person who was responsible for
security and crime-related issues at the sampled premises and to collect
contact details for that person.

All interviews were carried out from TNS BMRB’s telephone centre in Hull.
Interviewers received a telephone briefing, conducted by a member of the
research team, and were issued with written instructions.

One of the key considerations was to ensure that contact details were
obtained for the sampled premises rather than merely the sampled business.
To that end, the first step in the screening interview asked interviewers to
confirm whether the person they were speaking to was based at the sampled
premises:

‘Before I go ahead, please can I confirm that this is [COMPANY NAME] at

[ADDRESS]?’

In the event that the respondent answered ‘No’, the interviewer was
presented with several options reflecting a variety of circumstances, and
instructed to select the relevant option:

17

CVS 2014 Technical Report

Code
Description
Outcome
1 – Error in address or
company name but
business is based at
sampled location.
Respondent recognises the
company name and
address, but tells you the
exact wording/ details are
not quite correct.
Proceed with
interview
2 – Correct business but
different branch / location
(including Head Office).
Respondent works for the
same business but not at
the sampled premises.
Collect and record
telephone number
for the sampled
premises
3 – Correct business but
branch / location has
completely closed.
Respondent tells you that
the sampled premises has
closed down.
End interview
4 – Business has moved
to a new address but
telephone number we
have is correct.
Respondent tells you that
the business used to be
based at the sampled
premises, but now operates
from a different location.
Proceed with
interview
5 – Completely different
business based at
sampled address.
Respondent is based at the
sampled address but works
for a different business
End interview
6 – No business based at
the sampled address –
residential address.
Respondent tells you that
there is no business
operating from the sampled
address.
End interview
7 – Other (specify)
n/a
Proceed with
interview

Where the sampled contact details proved to be for a different site within the
same business (Code 2 above), the interviewer attempted to collect new
contact details for the sampled premises and schedule a follow-up call to
those premises.

In total, 13,110 business premises were called as part of the screening
exercise and a total of 8,560 premises were successfully screened (the
equivalent of a 65% conversion rate). Full details on success rates during the
screening stage are summarised in Table 4.1 below.

As shown in Table 4.1, 2,384 of the screened premises were found to be
either deadwood or ineligible for the survey. This includes businesses with no
employees and businesses based in residential premises (with no other
commercial premises). Depending on which of these cases we consider to be
out of scope for the survey the true screener rate lies somewhere between
73% and 80%.

18 CVS 2014 Technical Report

Table 4.1. Screener survey – sample breakdown and response rate
calculations

n
Total loaded sample
13,110

Total Completes
8,560

Live sample (unresolved)

Eligible Live - General call back (broken - interview not obtained)
107
Eligible Live - Engaged
45
Eligible Live - Answer machine
292
Eligible Live - No answer
1,020
Total live (unresolved) sample
1,464

Deadwood and ineligible

Deadwood - Bad Number / Dead Number
750
Deadwood - Modem / Fax / Beeper
169
Deadwood - No one with responsibility / able to respond
18
Deadwood - Incorrect premises - unable to get correct telephone
number
79
Deadwood - Calls Barred
2
Total deadwood
1,018

Ineligible - Incorrect company name / company not at sampled
address
471
Ineligible - Business moved
4
Ineligible - Residential number (no employees)
303
Ineligible - Business closed down
246
Ineligible - Residential-based business (not commercial premises)
342
Total ineligible
1,366

Eligible used sample - Refusal
567
Eligible used sample - Stopped / abandoned interview
3
Eligible used sample - Person responsible would not give name
20
Eligible used sample - Respondent unavailable during fieldwork
87
Eligible used sample - Company does not take part in research
(company policy)
14
Eligible used sample - Deferral
1
Eligible used sample - Duplicate number
3
Eligible used sample -
Knew which department responsible but refused to put through
7
Total eligible used sample
702

Conversion rate (total completes: total loaded sample)
65%
Screener rate 1 (excluding ineligible)
73%
Screener rate 2 (excluding deadwood and ineligible)
80%

19

CVS 2014 Technical Report

4.2 Fieldwork documentation
All successfully screened premises were sent an advance letter (addressed to
the named contact obtained during screening) and a data sheet (‘Experience
of Crime’ sheet).

4.2.1 Advance letter
The advance letter provided some basic details about the survey, as well as
providing contact details for the research team at TNS BMRB, in case
respondents had any queries prior to being contacted by an interviewer. The
information in the letter explained:

 The purpose of the research;
 Who TNS BMRB are;
 How long the interview would take;
 How the ‘Experience of Crime’ sheet should be used; and
 That any information provided would be held in the strictest confidence.

Slightly different versions of the letter were used depending on the size and
industry sector of the recipient’s business. In total five different versions of
the letter were sent, each including endorsements from different industry
bodies. The table below shows which letter was sent to each size/ sector
band.

Letter Sector(s) Employee
band
Endorsement(s)
1
G
0-49
Association of Convenience Stores &
Federation of Small Businesses
2
A
0-49
National Farmers’ Union & Federation
of Small Businesses
3
A
50+
National Farmers Union
4
I
0-49
Federation of Small Businesses
5
G & I
50+
No endorsement

Copies of the advance letters can be found in Section 6.2.

4.2.2 Data sheet
Completion of the data sheet, while an important element of the interview for
many respondents, was not considered essential in order for an interview to
take place. At the beginning of the main interview, respondents were asked

20 CVS 2014 Technical Report

whether they had received a data sheet. Respondents who had either not
received or mislaid the data sheet were given two options:

1. Continue with an interview without the datasheet.
2. Supply an email address to which the data sheet could be sent.

Respondents who requested a data sheet be sent via email could either
continue with an interview (using the blank data sheet as an aid) or schedule
a call-back for a later date, once they had had an opportunity to complete the
datasheet.

This iterative process allowed for greater flexibility and ensured that
interviewers could tailor their approach depending on the preference of
individual respondents.

A copy of the data sheet can be found in Section 6.3.

4.2.3 Showcards
A show card containing lists of pre-coded answers was also provided for
questions about fraud and electronic crime with long code frames.

4.2.4 Interviewer instructions
All interviewers working on the survey were provided with a set of written
instructions, containing detailed explanations on how certain terms, concepts,
and types of crime should be defined. A copy of the interviewer instructions
can be found in Section 6.4. In summary, the instructions covered the
following areas:

Premises – It was essential that respondents only report on crimes that

had been committed against the actual sampled premises, and not

against the business as a whole (e.g. for large businesses with multiple

sites). The instructions provided guidance on how ‘premises’ should be

defined, and what kinds of buildings/ areas should be in-scope.

Employees – In a similar respect to premises, there was a need to define

in-scope employees in a consistent manner. In the instructions,

interviewers were advised to include employees who consider the

sampled premises to be their main place of work.

21

CVS 2014 Technical Report

Vehicles – Since we were only interested in crimes against vehicles

owned by the business that are used for business purposes, the

instructions provided guidance on how to treat company cars and

employee-owned vehicles.

Crime types – It was important to ensure that the distinctions between

different crime types (e.g. between burglary and robbery) was clear to

the interviewer and the respondent, in order to avoid double-counting of

incidents. The instructions provided definitions for each crime type and

outlined the kind of incident that should be in-scope/ out of scope in each

case.

4.3 Briefing of interviewers
Interviewers attended a three hour, face to face briefing led by the research
team at TNS BMRB. The briefing focused on:

 The survey background including the objectives of the research, the
different stages of the survey process, the screener, the letters and
datasheet
 The type of respondent required for the survey and how to answer
common questions from respondents
 The importance of getting a high response rate and techniques to
ensure a high response to the survey
 The questionnaire - including the main topics and structure of the
questionnaire
 Specific issues relating to interviewing large businesses (including how
to deal with head office referrals)

The briefing included a ‘dry run’ through the questionnaire and all
interviewers were required to carry out at least one practice interview.

4.4 Fieldwork dates and fieldwork management
Fieldwork for the main CVS survey took place between 26th August and 2nd
November 2014. Screened contacts were called by a team of telephone
interviewers who were all briefed face to face by the research team. While an
initial screener stage had already been carried out in some cases an element
of re-screening was required if it became apparent someone else, other than
the screened contact, was best placed to respond.

22 CVS 2014 Technical Report

As with the screener stage, all interviews were carried out from TNS BMRB’s
telephone centre in Hull. Interviewers received a face to face briefing,
conducted by a member of the research team, and were issued with written
instructions.

Interviews were conducted using Computer Assisted Telephone Interviewing
(CATI), allowing for maximum opportunity to compare the results with those
from earlier surveys. The use of CATI for this type of survey had a number of
advantages. The telephone research was controlled and supervised to allow
careful sample management and maximum control of the interviewing at all
stages, allowing both overall response and response amongst certain types of
organisations to be monitored on a daily basis. This therefore ensured that a
wide range of organisations participated in the survey, providing
representative results.

The interview was conducted electronically with all questions and routing
programmed automatically, meaning that interviewers were free to
concentrate on the respondent’s answers and data was recorded accurately.
Finally, telephone fieldwork encouraged participation whilst also allowing the
respondent to participate at a time that suited them. Encouragement and
flexibility from fieldworkers were essential requirements of this survey, which
targets busy professionals. Respondents were able to schedule appointment
times for the interviewer to call, ensuring that the interviewer’s time was used
most efficiently and respondents were more committed to taking part. On
some occasions these appointments were broken due to the busy nature of
the organisations surveyed. However, a simple electronic process allowed the
interviewers to re-schedule an appointment and then move on to the next
interview.

A breakdown of the fieldwork outcomes and response rate calculations are
provided in Table 4.2 below. In total, 4,182 interviews were completed
constituting a 54% conversion rate. Once a small number of ineligible cases
are factored into the calculation the final response rate was 55%.

23

CVS 2014 Technical Report

Table 4.2. Main survey – sample breakdown and response rate calculations

SECTOR
BUSINESS SIZE

Total
A
G
I
1-4
5-9
10-19
20-49
50-99
100+
Total loaded sample
7,711
1,798
3,988
1,925
3,929
1,119
609
659
682
713
Complete interviews
4,182
1,019
2,111
1,052
2,124
628
371
354
339
366
Eligible Live - Hard Appointment (broken - interview never obtained)
9
0
7
2
2
1
0
1
2
3
Eligible Live - General call back (broken - interview never obtained)
210
110
77
23
109
22
19
21
36
3
Eligible Live - Respondent soft refusal (interview never completed
despite further attempts)
279
56
176
47
138
37
32
21
44
7
Eligible Live - No reply / engaged / fax / modem / answer machine
(but had contact previously)
1,460
309
725
426
847
235
64
123
103
88
Eligible Live - No reply / engaged /fax / modem / answer machine (no
contact)
17
5
5
4
9
4
0
0
0
4
Eligible Live - Stopped interview (interview never completed despite
attempts)
32
10
17
5
17
3
3
1
5
3
Eligible Live - Unobtainable - before verification
31
4
21
6
15
4
1
3
7
1
Eligible Live - Proxy soft refusal
1
0
1
0
1
0
0
0
0
0

Ineligible sample - Business closed down or moved from sampled
premises
97
43
38
16
74
7
3
2
6
5
Ineligible sample - Residential (no employees)
25
10
11
4
23
1
1
0
0
0
Ineligible sample - Company has no employees
1
0
1
0
1
0
0
0
0
0
Ineligible sample - Always No reply (only used after 21 calls or more)
47
25
11
11
35
7
2
1
2
0
Ineligible sample - Duplicate number
3
1
2
0
1
1
0
0
1
0

Eligible used sample - Abandoned interview
88
17
52
19
48
5
9
5
10
11
Eligible used sample - Respondent hard refusal
691
109
405
177
291
76
52
49
44
179
Eligible used sample - Opt out
43
14
19
10
22
9
1
3
3
5
Eligible used sample - Unavailable during fieldwork
495
66
306
123
172
79
51
75
80
38

Total ineligible
173
79
63
31
134
16
6
3
9
5
Total eligible
7,538
1,719
3,925
1,894
3,795
1,103
603
656
673
708

Conversion rate (total completes: total loaded sample)
54%
57%
53%
55%
54%
56%
61%
54%
50%
51%
Response rate (excluding ineligible)
55%
59%
54%
56%
56%
57%
62%
54%
50%
52%

24 CVS 2014 Technical Report

5.
DATA PROCESSING AND OUTPUTS

5.1 Data preparation

The Computer Assisted Telephone Interview (CATI) questionnaire
incorporated a number of checks to try and resolve any anomalies during the
interview. Therefore post-interview editing was generally limited to correcting
any filtering inconsistencies that occurred as a result of any responses in the
‘other’ category being back-coded into an existing pre-code. For example, at
question 1 responses A, B and C may be followed by question 2 while all other
responses skip to question 3. In such cases an ‘other specify’ response may
be back coded after the interview to response A, B or C but, as this edit has
been made post interview, question 2 was not asked.
All verbatim answers at ‘other–specify’ and open-ended questions were
inspected by coders. This resulted in some additional codes being added to
the code frames of some questions. In all questions, the aim was to reduce
the proportion of answers left in the non-specific "other" category to below
10%.
The final SPSS file produced was at the level of the company or organisation
and consisted of 4,182 records.
Prior to analysis of the data for publication, some data editing took place to
handle outliers and missing data. For details, please see the Technical Annex
of the 2014 Crime Against Businesses bulletin9.

5.2 Weighting specification

Data were weighted to take account of non-response and the stratification of
the original sample. Non-response is a result of either being unable to identify
contact details for sampled business premises, or from contacted premises
being unwilling to take part in the survey. Stratification of the sample (as
described in section two) ensures that sufficient interview numbers are
achieved within each sector by disproportionately sampling by size within

9 https://www.gov.uk/government/statistics/crime-against-businesses-findings-from-the-2014-commercial-
victimisation-survey

25

CVS 2014 Technical Report

sector. Data must then be weighted to ensure that the sample is
representative of businesses in these three sectors in England and Wales as a
whole.

The weighting method is fairly complex but reflects the two-phase nature of
the survey process, whereby phase one is used to assess eligibility for the
CVS and to identify the right individual to respond to the survey, and phase
two is the main data collection. Non-response affected both phases and
complicates calibration to population totals because of the inclusion of cases
that were not eligible for the CVS. Therefore the population totals need to be
adjusted to reflect the eligibility criteria of the CVS.
5.2.1 Weighting process
There are four key stages to the weighting process, each described in more
detail below. The four stages are:
1. Design weights
2. Eligibility weights
3. Non response weights
4. Calibration weights
Design weights
Firstly, design weights were calculated. The design weights compensate for
purposive skews in the sample design by SIC and size. They are calculated to
reflect the probability of selection for each case. The Design weight is equal to
one divided by the sample fraction applied to the relevant sample stratum.
Following the screener stage some eligible cases were held back as ‘reserve
sample’ and were not issued for main stage fieldwork. The design weight was
therefore further modified to reflect the probability of being issued for the
main data collection stage, given that the case was sampled. The overall
design weight was equal to:

Eligibility weights
Logistic regression methods were used to estimate the probability that a
sampled case would be eligible for the main CVS questionnaire, based on data
available on the sample frame (region, SIC 07 section and employee band).

26 CVS 2014 Technical Report

Separate coefficients were calculated for eligibility at the screener stage and
for eligibility at the main data collection stage. This was necessary given that,
at each stage, some cases that could have been issued were not and that the
probability of being issued varied between sample strata. The overall
probability of being found eligible varied based on eight different outcomes:
Table 5.1: Estimated probability of being eligible for the CVS
Outcome
Probability of being eligible
(p(eligible))
'Found eligible and
interviewed at both screener
and main data collection
stage’
1
'Found eligible and
interviewed at screener stage
but found ineligible at main
data collection stage'
0
'Found eligible and
interviewed at screener stage
but no final stage interview'
P(eligible | interviewed at both
stages)
'Found eligible and
interviewed at screener stage
but not issued for main data
collection stage'
P(eligible | interviewed at both
stages)
'Found ineligible at screener
stage'
0
'No screener interview'
P(eligible | interviewed at screener
stage) * P(eligible | interviewed at
both stages)
'Telephone number found but
not issued to screener'
P(eligible | interviewed at screener
stage) *P (eligible | interviewed at
both stages)
'No telephone number found'
P(eligible | interviewed at screener
stage) * P(eligible | interviewed at
both stages)

27

CVS 2014 Technical Report

The product of the design weight and P(eligible) was used as a base weight in
the response model that followed. Effectively this transforms the base sample
from one that is (i) disproportionate in terms of its stratum distribution, and
(ii) includes some ineligible cases into one that is (i) proportionate in terms of
its stratum distribution and (ii) excludes ineligible cases. As a result, the
response model should be more accurate.
Non response weights
For the response model, logistic regression methods were used to estimate
the probability that an eligible sampled case would complete the main CVS
questionnaire, given data on the sample frame (region, SIC 07 section and
employee band, as before). Before modelling, the data was weighted by the
base weight described above.
Calibration weights
A pre-calibration weight was calculated for each case that took account of all
three steps described above. This weight ensures that ineligible cases are
included in the calibration step since ineligible cases are included in the IDBR
population data. The calculation for the pre-calibration weight is shown in
table 5.2. Essentially, we calibrate a combination of (i) interview cases, (ii)
known ineligible cases plus (iii) the share of the cases with unknown – but
estimated – eligibility that are expected to be ineligible.

28 CVS 2014 Technical Report

Table 5.2: Calculations for the pre-calibration weight for the CVS
Outcome
Pre-calibration weight (for
P(eligible), see table 5.X)
'Found eligible and
interviewed at both screener
and main data collection
stage’
Design weight / P(main stage
interview | eligible)
'Found eligible and
interviewed at screener stage
but found ineligible at main
data collection stage'
Design weight
'Found eligible and
interviewed at screener stage
but no final stage interview'
0
'Found eligible and
interviewed at screener stage
but not issued for main data
collection stage'
Design weight * (1-P(eligible))
'Found ineligible at screener
stage'
Design weight
'No screener interview'
Design weight * (1-P(eligible))
'Telephone number found but
not issued to screener'
Design weight * (1-P(eligible))
'No telephone number found'
Design weight * (1-P(eligible))

The dataset was calibrated to the following population statistics using the pre-
calibration weight as a base weight:
 SIC 07 section * region
 SIC 07 section * employee band
 SIC 07 division (with smaller categories within section combined as
‘other’)
After calibration, the non-interview cases were stripped from the dataset.

29

CVS 2014 Technical Report

This is the main weight for the 2014 CVS. After that, scaled versions of the
main weight were calculated for each industry section (A, G and I) that sum
to the actual interviewed sample size in that section and have zero values for
cases from all other sections.
Standard errors have been estimated using the SPSS Complex Samples
module which employs the standard Taylor Series Expansion approximation to
reflect the complex sample design.

30 CVS 2014 Technical Report

6.
APPENDICES
6.1 Final questionnaire

31

CVS 2014 Technical Report

MODULE 1: INTRODUCTION

Q1
Good morning / good afternoon / good evening. My name is _______________ and I'm
calling from TNS BMRB On behalf of the Home Office
IF QCOMP1 Could I speak to [INSERT NAMED RESPONDENT FROM SAMPLE]?

IF QCOMP2 Could I speak to the [INSERT JOB TITLE FROM SAMPLE]?

IF QCOMP3 Could I speak to the person responsible for security issues at your premises?

INTERVIEWER PROMPT: We are conducting a survey on behalf of the HOME OFFICE about
how businesses in England and Wales are affected by crime.

TRANSFERRED / SPEAKING
1

NO ONE OF THAT NAME
2
CHECK CORRECT BUSINESS
NOT AVAILABLE
3
MAKE APPOINTMENT

Q2
Good morning / good afternoon, my name is ____________ and I'm calling from TNS
BMRB, an independent market research company. We are conducting a survey on behalf of
the Home Office about crime against businesses. You should have recently been sent a
letter telling you about this survey. The letter was sent with a document titled "Experience
of Crime Sheet". Can I just check that you received the letter and sheet we sent you?

Yes
1

No
2
GO TO TINT4A
WANTS REASSURANCES
3
SHOW REASSURANCES

Q3
And can I just confirm that you are the correct person to speak to about security issues like
these at your premises?

PROMPT IF NECESSARY: By premises I mean this workplace including any buildings and
outside space that your business owns or leases. Including car parks, yards, loading bays
and out-buildings

Yes
1

No
2
GET NAME AND TRANSFER (GO TO Q4)
WANTS REASSURANCES
3
SHOW REASSURANCES

Q3A
Have you looked at the Experience of Crime sheet?

Yes
1

No
2
GO TO Q7
WANTS REASSURANCES
3
SHOW REASSURANCES

Q3B
And can I also check, have you filled in the 'Experience of Crime Sheet'?

Yes
1

32 CVS 2014 Technical Report

No
2

WANTS REASSURANCES
3
SHOW REASSURANCES

REASSURANCES
The Home Office is conducting the research to better understand the problems that businesses
face in relation to crime and to look for solutions to these problems.

The study is being backed by the following trade associations: British Retail Consortium, CBI,
British Chambers of Commerce, Federation of Small Business, Association of Convenience
Stores.

If you have any queries about this, you can contact TNS BMRB on xx-xxxx-xxxx.

If you would like to confirm that TNS BMRB is a bona fide Market Research company, you can
call the Market Research society, free of charge, on xx-xxxx-xxxx.

Q4
Do you know who the best person to talk to about security and crime-related issues is at
your business at these premises?

Yes
1
GO TO Q5
No
2
GO TO Q13 or Q14
WANTS REASSURANCES
3
SHOW REASSURANCES

Q5
Could I take his / her name?

Yes
1
ENTER TITLE + FIRST NAME +LAST NAME
GO TO S9
No
2
GO TO S9
WANTS REASSURANCES
3
SHOW REASSURANCES

S9

And can you tell me what his /her job title is?

Yes
1
CHECK ROUTING BELOW
No
2
CHECK ROUTING BELOW
Don’t know
X
CHECK ROUTING BELOW

ENTER FULL JOB TITLE

IF Q5 = Yes OR S9 = Yes GO TO Q6
IF Q5 = (No OR DK) AND S9 = (No OR DK) CLOSE

S6
Please could you put me through to [TITLE + FIRST NAME +LAST NAME from Q5]?

Yes
1
GO TO INTRO3

33

CVS 2014 Technical Report

No
2
GO TO S10
WANTS REASSURANCES
3
SHOW REASSURANCES

DO NOT CODE ‘YES’ UNTIL YOU ARE SPEAKING TO THEM

S10
We would like to send him/her some more information about some research we are
conducting for the Home Office on how businesses in England and Wales are affected by
crime

Can I confirm that he / she is based at the following address?

-
INSERT ADDRESS HERE [GO TO S11]

S11
And can you tell me his/her telephone number?

-
COLLECT TELEPHONE NUMBER HERE [GO TO S12]

S12
And can you tell me his/her email address please? This will only be used to send information
about this research project and not for any other purpose

-
COLLECT EMAIL ADDRESS HERE [THANK AND CLOSE AFTER]

TINT4 INTERVIEWER - DOES THE RESPONDENT WANT A COPY OF THE LETTER AND EXPERIENCE
OF CRIME SHEET TO BE SENT BY EMAIL BEFORE PROCEEDING?

1 Yes - send copy – ENTER EMAIL ADDRESS AND NAME
2 No - proceed without – GO TO Q3

Q7
Are you ok to proceed or would you prefer me to call you back when you’ve had a chance to
look at the experience of crime sheet?

1
Happy to proceed
2
Want a call back – BOOK APPOINTMENT
3
Want a copy to be resent - enter email address and name

34 CVS 2014 Technical Report

[IF NO AT Q4 AND COMPANY HAS 49 OR LESS EMPLOYEES]

Q13
Please could you put me through to the Owner or Managing Director of the company?

IF NECESSARY SAY: TNS-BMRB has been commissioned by the Home Office on how
businesses in England and Wales are affected by crime. We would like to send him /her
some more information about the research…

DO NOT CODE ‘YES’ UNTIL YOU ARE SPEAKING TO THEM (the Owner or Managing Director
of the company)

Yes
1
GO TO INTRO3
No
2
GO TO Q5

INTRO 3

Good morning/ afternoon. My name is … calling from TNS-BMRB, an independent research
organisation. I am calling on behalf of the Home Office and I am looking for the person at
your business who is responsible for security and crime-related issues at these premises.
Can I just confirm that you are the correct person to speak to about security issues at your
premises?

PROMPT IF NECESSARY: By premises I mean this workplace including any buildings and
outside space that your business owns or leases. Including car parks, yards, loading bays
and out-buildings

Yes
1
GO TO Q22
No
2
GO TO Q4a
WANTS REASSURANCES
3
SHOW REASSURANCES

Q4A
Do you know who the best person to talk to about security and crime-related issues is at
your business at these premises?

Yes
1
GO TO Q5
No
2
CLOSE
WANTS REASSURANCES
3
SHOW REASSURANCES

[IF NO AT Q4 AND COMPANY HAS 50+ EMPLOYEES]

S14
Do you know which department deals with security and crime-related issues at these
premises?

Yes
1
GO TO S15
No
2
GO TO S16

35

CVS 2014 Technical Report

Don’t know
X
GO TO S16

S15
Please may I speak to someone within that department?

DO NOT CODE ‘YES’ UNTIL YOU ARE SPEAKING TO THEM (someone from the department
that deals with security and crime-related issues)

Yes
1
GO TO INTRO3
No
2
GO TO S19
Don’t know
X
GO TO S19

S16
Please may I speak to somebody within your Security or Facilities department?

DO NOT CODE ‘YES’ UNTIL YOU ARE SPEAKING TO THEM (someone from the Security or
Facilities department)

Yes
1
GO TO INTRO3
No
2
GO TO S19
Don’t know
X
GO TO S19

S19
Could I take the name of someone within that department? We would like to send him/her
some information about the research we are conducting for the Home Office on how
businesses in England and Wales are affected by crime?

IF NECESSARY SAY: TNS-BMRB has been commissioned by the Home Office on how
businesses in England and Wales are affected by crime. We would like to send him /her
some information about the research…

ENTER TITLE + FIRST NAME +LAST NAME and PROCEED TO NEXT QUESTION

S20
Could I take the job title of someone within that department? We would like to send him
/her some information about the research…

IF S19 = Yes OR S20 = Yes GO TO S10
IF S20 = (No OR DK) AND S20 = (No OR DK) TERMINATE AND USE OUTCOME CODES.

Yes
1
GO TO S20
No
2
GO TO S20
Don’t know
X
GO TO S20
Yes
1
CHECK ROUTING BELOW
No
2
CHECK ROUTING BELOW
Don’t know
X
CHECK ROUTING BELOW

36 CVS 2014 Technical Report

This study is about how businesses in England and Wales are affected by crime. If you like we can
email you with some more information including a copy of an Experience of Crime Sheet that may
help you to think about what has happened at your premises in the last 12 months.

Q22
Are you ok to take part now or would you prefer me to send you this and call back when
you’ve had a chance to look at it?

1. Happy to proceed
2. Want a copy to be sent - enter email address and name – BOOK APPOINTMENT

37

CVS 2014 Technical Report

MODULE 2: BACKGROUND INFORMATION
I'd like to start by asking you some questions about your business. All the questions in the survey
refer to your business's activities at and from these business premises.

TEXT BELOW ONLY IF Q2 = Yes (have received the sheet)
You may find it helpful to have the "Experience of Crime Sheet" to hand to help you answer some of
the questions.

INTERVIEWER NOTE: PREMISES INCLUDES ALL BUILDINGS AND OUTSIDE SPACE ON THE PREMISES
THAT ARE OWNED OR LEASED BY THE BUSINESS. THIS INCLUDES CAR PARKS, YARDS, LOADING
BAYS AND OUT-BUILDINGS THAT YOUR COMPANY OWNS OR LEASES AS PART OF THESE PREMISES.
IT ALSO INCLUDES THE PHYSICAL BOUNDARIES OF THE PREMISES (INCLUDING WALLS AND
FENCES).

ASK ALL

Q4 What is the MAIN activity of your business at these premises?
DO NOT READ OUT. PROMPT IF NECESSARY
ALLOW ONE CODE ONLY

SCRIPTING: LIST TO BE FILTERED DEPENDING ON THE SECTOR

Retail and wholesale (Sector G)

Retail/non-food
2
Retail/food
3
Retail supermarket
4
Wholesaling/distribution
5
Accommodation and food service (I)

Accommodation
6
Food and beverage service activities
7

38 CVS 2014 Technical Report

Agriculture (A)

Farming (crop and/or animal raising
/ production)
8

Services / support for the farming
sector
9

Forestry or logging
10

Fishing
11

Fish farming or aquaculture
12

Plant nursery / plant propagation
(other than crop farming)
13

Arts / entertainment (R)

Theatre or concert hall
14

Performing arts (e.g. theatre, dance,
music or other stage productions)
15

Artist (inc. restoration of artwork)
16

Writing or journalism
17

Library or other archive
18

Museum
19

Historical site or building
20

Botanical garden, nature reserve or
zoo
21

Gambling or betting activities (inc.
gambling machines, casinos and
bookmaking)
22

Gym, fitness or other health club
23

A sporting facility (inc. stadiums,
arenas, racetracks, swimming pools,
golf courses and bowling lanes)
24

Other (specify)
25

IF RETAIL SUPERMARKET AT Q4 (CODE 3)

SELFSERV
Can I check, do you have any self service tills at your premises?

Yes
1

No
2

Don’t know
3

39

CVS 2014 Technical Report

IF FARMING AT Q4 (C0DE 7)

NEWFARMTYPE What type of farming do you do at these premises?

CODE ALL THAT APPLY

INTERVIEWER: PROBE FOR TYPE OF CROPS OR ANIMALS
INTERVIEWER: ‘ARABLE’ SHOULD BE TREATED AS CROPS

IF ANIMAL FARMING CODES 5-10 AT NEWFARMTYPE

NEWANIMALCOUNT What is the current headcount of all animals and livestock at these
premises?

CODE ALL THAT APPLY

DK
X
X
REF
V
V

Crops – cereals
1

Crops – oil seeds
2

Crops – fruit or vegetables
3

Crops – other
4

Animals – dairy cattle
5

Animals – beef or breeding cattle
6

Animals – sheep
7

Animals – poultry
8

Animals – pigs
9

Animals – other
10

40 CVS 2014 Technical Report

IF DON’T KNOW OR REFUSED AT NEWANIMALCOUNT

NEWANIMALCOUNT2 OK, which of the following is closest?

ALL

AGRICULTURE

NEWFARMSIZE
And what is the total size of your premises? That is including all fields, land and areas
occupied by buildings at this site.

IF NECESSARY: Must only cover the sampled site.

A4

50 or less
2

51 - 100
2

101 - 200
3

201 – 300
3

301 – 400
4

401 – 500
5

501 – 600
6

601 – 700
7

701 – 800
8

801 – 900
9

901 – 1000
10

More than 1,000
11

Don't know
X

Refused
V

41

CVS 2014 Technical Report

Option to capture in acres Or
hectares

Not applicable

DK
X
X
REF
V
V

IF DON’T KNOW OR REFUSED AT NEWFARMSIZE

NEWFARMSIZE3
OK, which of the following is closest?

A4

20 or less
2

21 – 40
2

41 – 60
3

61 – 80
3

81 – 100
4

101 – 120
5

121 – 140
6

141 – 160
7

161 – 180
8

181 – 200
9

More than 200
10

Don't know
X

Refused
V

ASK ALL

Q5A
And does your business also do any of the following at these premises?

READ OUT. MULTICODE ALLOWED

Any manufacturing
1

Sell to the public (i.e. retailing
2
NOT TO APPEAR IF CODE
2/3/4 @Q4
Sell to other businesses (i.e.
wholesale)
3
NOT TO APPEAR IF CODE 5
@Q4
DON’T READ OUT – No other
activities
4

42 CVS 2014 Technical Report

43

CVS 2014 Technical Report

Q7

How long has this business operated from these premises?

PROMPT IF NECESSARY

Less than 12 months

12 months but less than 2 years

2 years but less than 3 years

3 years but less than 5 years

5 years but less than 10 years

10 years but less than 20 years

20 years or longer

DK

IF LESS THAN 12 MONTHS –IN EVERY QUESTION REFERRING TO THE LAST 12 MONTHS,
CHANGE TEXT TO ‘SINCE THIS BUSINESS HAS BEEN AT THESE PREMISES’.

ASK IF LESS THAN 12 MONTHS AT Q7

Q8
How many months has this business operated from these premises?

PROMPT IF NECESSARY

0...11

ASK ALL

Q9
Is your business at these premises ….?
READ OUT

An independent business occupying
these premises only
1

The head quarters of a business
occupying more than one premises
2

A branch or division of a business
with headquarters elsewhere
3

Or is this a branch of a franchised
chain
4

Don’t Know
X

44 CVS 2014 Technical Report

ASK ALL EXCEPT SECTOR A and R - AGRICULTURE & ARTS / ENTERTAINMENT

Q9A
Which of the following best describes the main building from which you operate at these
premises?

READ OUT AND CODE FIRST THAT APPLIES

A shop or retail unit
1

A warehouse
2

A serviced office or building
3

A factory
4

A restaurant
5

A, pub bar or club
6

Another type of food outlet (e.g.
takeaway)
7

A hotel
8

A residential house or flat
9

Something else (specify)
10

Don’t know
X

ASK (Q9A = SHOP / RETAIL / RESTAURANT / BAR OR CLUB / FOOD OUTLET / HOTEL / SOMETHING
ELSE [1,5,6,7,8,10] OR Q4 = THEATRE OR CONCERT HALL / PERFORMING ARTS / MUSEUM /
HISTORICAL SITE OR BUILDING / GAMBLING / GYM / SPORTS FACILITY [12,13,17,18,20,21,22])

Q9AX

Is your premises licensed to serve alcohol?

IF YES: Check whether licensed to serve for consumption on or off premises or both.

FIRST TWO CODES MULTICODED

Yes – licensed for consumption on
premises
1

Yes – licensed for consumption off
premises
2

Not licensed
3

45

CVS 2014 Technical Report

ASK ALL EXCEPT SECTOR A – AGRICULTURE

Q9B
Which of the following best describes the location where your premises are based?

READ OUT. MULTICODE ALLOWED

A retail park, outside a town or city
centre
1

An industrial estate, with a retail
element
2

An industrial estate with no retail
element
3

A town or city centre
4

A main street outside a town or city
centre
5

A side street outside a town or city
centre
6

Other (specify)
7

Don’t know
X

Q8A
[TEXT SUB IF OVER 1 PREMISIES AT Q7a: Although your business has more than one site
details are only required from this site.]
Including yourself, how many people work at, or from these premises? Please include both
full and part time staff and temporary or sub-contracted staff who consider this their main
place of work.

NOTE: Also include staff who spend most of their time travelling / away from the premises if
they consider this to be their main place of work

WRITE IN__________________________

ASK IF DON’T KNOW AT Q8A

Q8B
Which of the following is closest to how many people work at, or from these
premises?

5 or fewer
1

More than 5 but less than 10
2

10– 25
3

26 – 50
4

51 – 100
5

101 – 250
6

More than 250

Don’t Know
X

46 CVS 2014 Technical Report

ASK IF Q8A > 0 or DK

QTEMP
If a raw number given at Q8: And of the [TEXT SUB NUMBER OF EMPLOYEES
STATED AT Q8] workers how many are employed on a casual/temporary or
seasonal basis?

If DK at Q8 but a banded answer given at follow up question: And of the [TEXT
SUB BANDED NUMBER OF EMPLOYEES] workers how many are employed on a
casual/temporary or seasonal basis?

If DK at Q8 and banded question: And how many are employed on a
casual/temporary or seasonal basis?

READ OUT IF NECESSARY: By casual/ temporary I mean the workers do not
have a permanent contract. This would not include permanent employees who
work on a part time basis.

IF UNSURE, ASK FOR BEST ESTIMATE

Don’t Know

BUILD IN CATI CHECK IF RAW NUMBER GIVEN AT Q8 - IF Q8>Qtemp. (Hard
check)

ASK IF QTEMP > 0 or DK

QAVERAGE
And including yourself, how many people work at, or from these premises
in an average week?

WRITE IN__________________________

Don’t Know

IF DK PROMPT WITH RANGE

QAVERAGE2 Which of the following is closest to how many people including yourself, work
at, or from these premises in an average week?

5 or fewer
1

More than 5 but less than 10
2

10– 25
3

26 – 50
4

51 – 100
5

101 – 250
6

More than 250

47

CVS 2014 Technical Report

Don’t Know
X

ASK ALL EXCEPT THE AGRICULTURAL SECTOR

Q10A

How far away from your premises is the nearest housing? Would you say...

READ OUT

Next to your premises
1
Within a 5 minute walk
2
Within a 15 minute walk
3
Further away
4
DO NOT READ OUT Don’t Know
X

ASK ALL EXCEPT THE AGRICULTURAL SECTOR

Q10B
And [apart from your own premises*] how far away from your premises is the nearest
pub, club, bar or hotel?

[*text fill if Q9a = pub, bar, club or hotel]

PROMPT IF NECESSARY

Next to your premises
1
Within a 5 minute walk
2
Within a 15 minute walk
3
Further away
4
DO NOT READ OUT Don’t Know
X

ALL AGRICULTURE

NEWFARMRISK1
How far away from your premises is the nearest motorway or dual
carriageway junction? Would you say...

READ OUT

Next to your premises
1
Within a 5 minute drive
2
Within a 15 minute drive
3
Within a 30 minute drive
3
Further away
4
DO NOT READ OUT Don’t Know
X

48 CVS 2014 Technical Report

ALL AGRICULTURE

NEWFARMRISK2 And how far away from your premises is the nearest town or city?

PROMPT IF NECESSARY

Next to your premises
1
Within a 5 minute drive
2
Within a 15 minute drive
3
Within a 30 minute drive
3
Further away
4
DO NOT READ OUT Don’t Know
X

49

CVS 2014 Technical Report

MODULE 4: SCREENER QUESTIONS

ASK ALL

I am now going to ask you about things that may have happened over the [last 12 months] in which
this business may have been the victim of a crime.

You may find it helpful to use the Experience of Crime Sheet to help answer these questions

BURGLARY (ITEM A)

Q23
[During the last 12 months], has anyone got into your buildings at these premises without
permission and STOLEN or TRIED TO STEAL anything?
6.1.1.1.1.1.1.1 LINK4
IF NECESSARY: That is, did anyone actually get into your buildings at these premises
without permission in order to steal things, regardless of whether anything was actually
stolen?

INTERVIEWER: Exclude incidents where employees or other people with access to the
building let themselves in with a key or a pass

PROMPT IF NECESSARY: This must involve entry into a building without permission

Yes
1

No
2

DK
3

ATTEMPTED BURGLARY (ITEM B)

Q23A
Still thinking about [the last 12 months], has anyone ATTEMPTED but FAILED to get into
your buildings at these premises without permission to STEAL something?

PROMPT IF NECESSARY: There must be clear evidence that the offender made an actual,
physical attempt to gain entry (e.g. damage to locks, broken doors, etc)

Yes
1

No
2

DK
3

Now thinking about the whole of your premises – so not just the buildings.

When I talk about your premises, I mean this site including:


All buildings you own or lease

Any outbuildings such as [TEXT SUB FOR AGRICULTURAL SECTOR:barns, silos,
workshops, outhouses] sheds and warehouses

Outside space that you own or lease – including [TEXT SUB FOR AGRICULTURAL
SECTOR fields, meadows, woodland], car parks and yards

50 CVS 2014 Technical Report

DELIBERATE DAMAGE (ITEM C)

Q23B
Still thinking about [the last 12 months], apart from any damage caused during a burglary,
has anyone caused deliberate damage, including graffiti or arson, to these premises? This
includes damage to any buildings or structures (including walls and fences) and to vehicles,
equipment or stock belonging to this business either at these premises or elsewhere.
6.1.1.1.1.1.1.2 LINK5
INTERVIEWER: DO NOT INCLUDE CIVIL MATTERS/ANTI-SOCIAL BEHAVIOUR [SUCH AS
TRESPASSING, FLY TIPPING ETC) UNLESS THERE WAS DELIBERATE/MALICIOUS DAMAGE
CAUSED AS A RESULT. THIS WILL BE COVERED LATER ON IN THE QUESTIONNAIRE

INTERVIEWER: DO NOT INCLUDE INCIDENTS WHERE SOMEONE HAS CAUSED DAMAGE TO
THE BUILDING BY STEALING SOMETHING (E.G. STEALING LEAD FROM THE ROOF OF THE
BUILDING). INCIDENTS OF THIS TYPE SHOULD BE RECORDED AS ‘OTHER THEFT’ AT THE
APPROPRIATE QUESTION.

Yes
1

No
2

DK
3

IF YES AT Q23b ( ASK THE AGRICULTURAL SECTOR A ONLY)

QARSON Did any of these incidents in the last 12 months involve arson?

IF NECESSARY: This could include arson involving any part of your premises.

Yes
1

No
2

Don’t know
X

VEHICLE CRIME

Q24
And does this business currently own or lease any cars, vans, lorries or other vehicles [TEXT
SUB FOR AGRICULTURAL SECTOR: like tractors, JCBs or quad bikes] that are used by
people who consider these premises to be their main place of work?
6.1.1.1.1.1.1.3 LINK6
IF NECESSARY: Only include company cars if they are used for business purposes. Company
cars that are used for travelling to and from work, but not for any other business purposes,
should not be included.

INTERVIEWER NOTE: All types of vehicle should be included:

-
Cars and vans,
-
Lorries (including those that need an HGV license)
-
Motorbikes, mopeds, quad bikes and scooters
-
Tractors, forklifts, JCBs, and any other industrial vehicles

Yes
1

ASK Q24a
No
2

GO TO Q25
DK
3

51

CVS 2014 Technical Report

VEHICLE THEFT (ITEM D)

Now thinking just about these vehicles...

Q24A
[In the last 12 months] was any car or vehicle stolen, either from these premises or from
somewhere else?
6.1.1.1.1.1.1.4 LINK7

Yes
1

No
2

DK
3

THEFT FROM VEHICLE (ITEM E)

Q24B
And, [in the last 12 months] [TEXT SUB IF Q24b=1:apart from theft of actual vehicles] was
anything stolen off or from any vehicles?
6.1.1.1.1.1.1.5 LINK8
Please include thefts that took place either at these premises or somewhere else?

PROMPT IF NECESSARY: Please exclude personal possessions

Yes
1

No
2

DK
3

VIOLENT CRIME (ROBBERY AND ASSAULT)

ROBBERY (ITEM F)

ASK ALL

Q25
I’d now like to ask you a few a questions about thefts from your business that involved force
or where the offender threatened to use force against an employee.
6.1.1.1.1.1.1.6 LINK9
[In the last 12 months] did anyone steal anything from your business at these premises or
from any of your employees by using or threatening to use FORCE or VIOLENCE in any way?

Please only include incidents where force was threatened or used in order to steal something.

INTERVIEWER NOTE: This includes the theft by force of personal property as well as money /
goods belonging to the business, provided employees were on duty at the time. It includes
theft by force from employees on duty away from the premises (for example professional
drivers). It does not include theft by force of personal property from non employees.

INTERVIEWER NOTE: This can include incidents where the offender was an employee.

Yes
1

No
2

DK
3

52 CVS 2014 Technical Report

ATTEMPTED ROBBERY (ITEM G)

Q25ATTEMPT
And [in the last 12 months] did anyone ATTEMPT but FAIL to steal anything from
your business at these premises or from any of your employees by using or
threatening to use FORCE or VIOLENCE in any way?

Please only include incidents where force was threatened or used in order to
steal something.

INTERVIEWER NOTE: This includes ATTEMPTED theft by force of personal
property as well as money / goods / equipment / other assets belonging to the
business, provided employees were on duty at the time. It includes ATTEMPTED
theft by force from employees on duty away from the premises for example
professional drivers). It does not include ATTEMPTED theft by force of personal
property from non employees.

INTERVIEWER NOTE: This can include incidents where the offender was an
employee.

Yes
1

No
2

DK
3

ASSAULTS & THREATS (ITEM H)

Q25ASS
[TEXT SUB IF YES Q25 Apart from anything that you have already mentioned]
[In the last 12 months], were any EMPLOYEES assaulted, threatened or intimidated?
Please include any incidents which were a result of disagreements with customers or
other employees. Include incidents which happened both at these premises and when
staff were on duty elsewhere.
6.1.1.1.1.1.1.7 LINK10
INTERVIEWER: This should NOT include incidents where the assault was really part of a
theft / motivated only by desire to steal. This has already been covered by previous
questions.

INTERVIEWER: This can include incidents of verbal assault
INTERVIEWER: This should NOT include assaults of customers.

Yes
1

No
2

DK
X

53

CVS 2014 Technical Report

THEFTS

THEFTS (ITEMS I, J & K)

The next question is about incidents where money, [IF SECTOR R ARTS AND ENTERTAINMENT:
equipment, exhibits or other assets] goods, company property [IF SECTOR A AGRICULTURE:
livestock, crops, machinery] or services were stolen from the business at these premises. [TEXT
SUB IF CODE 1 @ Q25 AND NOT 1 @ Q23: That is apart from incidents involving violence or threats
of violence] [TEXT SUB IF CODE 1 @ Q23 AND NOT 1 @Q25: That is apart from anything stolen
during a burglary] [TEXT SUB IF CODE 1 @ Q25 AND @23: That is apart from incidents involving
violence or threats of violence OR anything stolen during a burglary]

Q26COMB
[In the last 12 months] was your business at these premises a victim of theft by...
6.1.1.1.1.1.1.8 LINK11
READ OUT. MULTICODE ALLOWED

IF NECESSARY: This includes thefts of money, equipment, exhibits or other assets],
goods, company property [TEXT SUB FOR AGRICULTURE SECTOR: livestock, crops,
machinery], as well as failing to pay for services that you provide

A customer
1

An employee
2

Someone else
3

Or, were there any thefts where you were UNABLE TO
ESTABLISH who the offender was
4

No thefts
5

DK
x

FRAUDS

The next question is about incidents of fraud against this business at these premises; that is where
someone cheated the business in terms of diverting funds, goods or services to their own purposes.

FRAUD (ITEM M)

Q27
[In the last 12 months] was your business at these premises a victim of fraud by ...
6.1.1.1.1.1.1.9 LINK12
READ OUT. MULTICODE ALLOWED

INTERVIEWER NOTE: ‘Someone else’ can include customers, distributors, suppliers,
consultants or financial professionals who are not employed by the business.

An employee
1

Someone else
2

54 CVS 2014 Technical Report

Someone unknown
3

No frauds
4

DK
5

QOTHTHEFT
Including anything you’ve already mentioned, [in the last 12 months] have any of
the following been stolen from your business at these premises?

IF NECESSARY FOR METAL: This could include metal goods stored on the premises,
scrap metal, lead from a roof, metal pipes, or other metal fixtures.

IF NECESSARY FOR FUEL: This includes petrol, diesel or other fuel oils that are
used for business purposes and are stored on the premises.

[SECTOR A ONLY] IF NECESSARY FOR CHEMICAL: This could include fertilisers or
other chemicals used to treat crops or livestock that are stored on the premises

[ASK ALL] Metal items -
That is, was anything stolen
that you suspect was taken
for its scrap metal value?
1

[ASK ALL] Fuel from a
vehicle or other fuel tanks
2

[SECTOR A ONLY]
Chemicals – such as
fertilisers or other
chemicals used to treat
crops or livestock that are
stored on the premises
3

[SECTOR A ONLY] Livestock
or animals that belong to
your business
4

None of these
X

Don’t know
X

OTHER CRIMES

Q29NEW1
Apart from any of the things I’ve asked you about, has your business at this premises
been the victim of any other types of crime [in the last 12 months]?

Yes
1

No
2

DK
X

ASK IF Q29NEW1 = 1 (YES)

55

CVS 2014 Technical Report

Q29NEW2
Briefly, what other types of crime has your business at these premises been a victim
of [in the last 12 months]?

WRITE
IN_________________________

56 CVS 2014 Technical Report

MODULE 5: VICTIM FORM
A BURGLARY
ASK IF Q23 / 1. OTHERS CHECK ROUTING ABOVE B1

A1INTRO
You said earlier that someone got into the buildings at these premises without
permission and stole or tried to steal something. I would like to ask a few questions
about this.

I will refer to this type of incident as a burglary

Burglary must involve entry without permission into a building at the premises. It can
include entry into secure/non-public areas of buildings (e.g. staff-only areas, secure
workshops and stockrooms).

IF LOOKED AT CRIME SHEET PROMPT(q3a1=1): This is section A on the Experience of
Crime sheet.

A1
How many burglaries occurred [in the last 12 months] including incidents where nothing
was taken?

IF DK, Approximately how many?

WRITE
IN_________________________

IF ZERO AT A1

ACHK
You said earlier that you did have a burglary in the last 12 months. Can I double check
how many burglaries occurred [in the last 12 months] including incidents where nothing
was taken?

IF DK, Approximately how many?.

WRITE
IN_________________________

IF Achk = 0

ACHK2 INTERVIEWER: Why was the information collected at the screener incorrect?

PROVIDE FULL DETAILS: The reason provided will be checked and if it is not valid, the
respondent may have to be recontacted to complete the interview

-
OPEN-ENDED

IF Achk = 0
SKIP TO NEXT VICTIM FORM (IF OTHER CRIMES EXPERIENCED)

57

CVS 2014 Technical Report

A3
[IF A1>1: For the next few questions, I would like you to think about the most recent
incident of burglary you have been a victim of.] Did this incident take place during the week
or at the weekend?

During the week
1

At the weekend
2

DK
X

A12
At what time of day did it happen?

PROMPT AS NECESSARY.

During morning (6am-noon)
1

During afternoon (noon-6pm)
2

Morning/afternoon (can't say which)
3

During evening (6pm – midnight)
4

During night (midnight-6am)
5

Evening/night (can’t say which)
6

Don’t know
X

AX
Could you tell me what, if anything, was actually stolen? Please tell me about all items that
were taken, regardless of whether the items were returned.
6.1.1.1.1.1.1.10 LINK15
READ OUT. MULTICODE ALLOWED

Money
1

Jewellery (belonging to
business)
2

Watches (belonging to
business)
3

IT or Electrical equipment
4

Food or groceries
(belonging to business)
5

Other goods or stock
6

SECTOR A only: Tools of
trade (belonging to
business)
7

Other company property
8

Personal possessions of
employees or customers
9

OTHER – specify
10

Nothing stolen
11

Don’t know
X

ONLY IF QOTHTHEFT = 1 = YES

AX2X And during this burglary were any metal items stolen? That is, was anything stolen that you
suspect was taken for its scrap metal value?

58 CVS 2014 Technical Report

6.1.1.1.1.1.1.11 LINK13
IF NECESSARY: This could include metal goods stored on the premises, scrap metal, lead
from a roof, metal pipes, or other metal fixtures.

Yes
1

No
2

Don’t know
X

ONLY IF QOTHTHEFT = 3 / SECTOR A ONLY

AX2CHEM
And during this burglary were any chemicals stolen?

IF NECESSARY: This could include fertilisers or other chemicals used to treat crops or
livestock that are stored on the premises

Yes
1

No
2

Don’t know
X

ONLY IF OTHTHEFT = 2 (ALL SECTORS)

AX2FUEL And during this burglary was any fuel stolen?

IF NECESSARY: This includes petrol, diesel or other fuel oils that are used for business
purposes and are stored on the premises.

Yes
1

No
2

Don’t know
X

ONLY IF OTHTHEFT = 4 / SECTOR A ONLY

AX2ANIMAL
And during this burglary were any livestock or animals that belong to your business
stolen?

Yes
1

No
2

Don’t know
X

IF AX2ANIMAL = 1

A3ANIMAL And during the burglary how many livestock or animals, belonging to your business, were
stolen?

INSERT NUMBER

59

CVS 2014 Technical Report

Don’t know

IF DK AT A3ANIMAL3 ASK FOR BANDED NUMBER

A3ANIMALRANGE
Which of the following is closest to how many livestock or animals, belonging
to your business, were stolen?

1-4
1

5-9
2

10-19
3

20-49
4

50+
5

Don’t know
X

IF AX2ANIMAL = 1

A3ANIMAL2
And what type of animals or livestock were stolen?

IF NECESSARY: Only include animals stolen as part of the burglary, belonging to
the business
CODE ALL THAT APPLY

Dairy cattle
1

Beef or breeding cattle
2

Sheep
3

Poultry
4

Pigs
5

Other (specify)
6

Don’t know

IF MORE THAN ONE ANIMAL SELECTED AT A3ANIMAL2

A3ANIMAL3
Please enter the number of each type of livestock or animals, belonging to your
business, which were stolen.

{ONLY DISPLAY THE CODES SELECTED AT A3ANIMAL2}

IF NECESSARY: Only include animals belonging to the business
CODE ALL THAT APPLY

Dairy cattle
1

Beef or breeding cattle
2

Sheep
3

Poultry
4

Pigs
5

Other (specify)
6

Don’t know
7

60 CVS 2014 Technical Report

Now thinking just about those items that were stolen that belong to the business, excluding any
employees’ or customers’ personal possessions…

A4 NOT ASKED IF AX = NOTHING STOLEN

A4
And what was the total value of any money, goods or other items that were stolen? Please
tell me the total value, regardless of whether the items were returned or whether you
received any insurance payment.

IF DK Approximately how much?
WRITE DOWN AMOUNT IN POUNDS AND AUTOMATICALLY CODE BELOW

A5
And what was the total value of any damage caused to these premises during the [IF A1>1:
most recent] burglary? Please tell me the total value, regardless of whether you received any
insurance pay out.

IF DK Approximately how much?
WRITE DOWN AMOUNT IN POUNDS AND AUTOMATICALLY CODE BELOW

A4
A5
£
WRITE
IN____________
WRITE
IN____________
DK
X
X
REF
V
V

ANSWER CODED TO LIST BELOW. OR IF DON’T KNOW OR REFUSED AT A4 OR A5.

A6
OK, which of the following is closest to the total value?

A4
A5

Nil, negligible
1
1

Up to 250 pounds
2
2

251 - 500 pounds
2
2

501 - 750 pounds
3
3

751 - 1000 pounds
3
3

1001 - 2500 pounds
4
4

2501 - 5000 pounds
5
5

5001 - 10,000 pounds
6
6

10,001 - 50,000 pounds
7
7

50,001 - 100,000 pounds
8
8

100,001 - 500,000 pounds
9
9

500,001 - 1,000,000 pounds
10
10

1,000,001 - 5,000,000 pounds
11
11

5,000,001 - 9,000,000 pounds
12
12

More than 9 million pounds
13
13

Don't know
X
X

Refused
V
V

61

CVS 2014 Technical Report

A8A
Did you report the incident to the police?

Yes
1

No
2

Don’t know
X

IF INCIDENT REPORTED TO POLICE AT A8a

A8B Did the police give you a crime reference number for this incident?

Yes
1

No
2

Don’t know
X

IF YES AT A8b

A8C Please could you provide the crime reference number for this incident?

Crime ref no.
WRITE
IN____________
DK
X
REF
V

***NOTE FOR SCRIPTER: THERE IS NO STANDARD FORMAT FOR THE NUMBERS
WE’RE TRYING TO CAPTURE AT THE ABOVE QUESTION, SO WE CAN’T PROGRAMME
ANY KIND OF VERIFICATION. PLEASE CAN YOU SET THIS UP AS AN OPEN TEXT
BOX, WITH A LIMIT OF 50 CHARACTERS?***

IF INCIDENT NOT REPORTED TO POLICE A8a

A9
Why didn’t you report the incident to the police?

DO NOT READ OUT. MULTICODE

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

Police could not have done anything
3

Police have not done anything in the
past
4

Police would not be interested
5

There was no insurance requirement
6

Inappropriate for the police; deal
with matter ourselves
7

Fear of reprisals
8

62 CVS 2014 Technical Report

They occur too frequently
9

Reported to other authorities
10

Don't have the time; inconvenient
11

Would increase insurance cost
12

Fear of negative publicity / impact
on reputation of business
13

Tried to / was unable to contact
police
14

Police came automatically /
responded to an alarm
15

Someone else reported the incident
16

DK / Can't remember
X

Other (WRITE IN)
0

A10A

Did you make a claim to an insurance company?

Yes
1

No
2

Don’t know
X

IF DID NOT MAKE A CLAIM TO AN INSURANCE COMPANY AT A10A

A10B
Why didn’t you make a claim to an insurance company?

DO NOT READ OUT. MULTICODE

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

There was no insurance requirement
6

They occur too frequently
9

Don't have the time; inconvenient
11

Would increase insurance cost
12

Tried to / was unable to contact
insurance company
14

Don’t have an insurance policy
15

Someone else is responsible for
insurance claims (e.g. Head Office)

DK / Can't remember
X

Other (WRITE IN)
0

A13
How did the person/people who did it actually get inside the building?

MULTICODE ALLOWED

63

CVS 2014 Technical Report

Through a wooden / glass door
1

Through a metal door/roller
door/shutter
2

Through a main window
3

Through another / side window
4

Through roof / ceiling
6

No signs of forced entry
7

In some other way
8

Don’t know
X

ASK ALL

AX2
Do you think this was someone working alone or …

READ OUT

A loosely knit group

1

Or, an organised group of criminals

2

(DO NOT READ OUT) Someone
working alone
3

Don’t know
X

IF AX2 = 2

AX3
And can you tell me what led you to believe that this was a group of organised criminals?
PROBE FULLY. PROMPT: What else?

OPEN

IF A8A=1
AX4
All businesses that are victims of crime are entitled to make an Impact Statement which
outlines how a crime has affected the business. Businesses should be offered that
opportunity by the police. This may be offered at the same time as a witness statement or
by self-completion, either by post or by email.

Did the police give you the opportunity to make an Impact Statement?

Yes
1

No
2

Don’t know
X

IF ‘Yes’ at AX4

AX5 Did you make an impact statement?

64 CVS 2014 Technical Report

Yes
1

No
2

Don’t know
X

65

CVS 2014 Technical Report

B ATTEMPTED BURGLARY

ASK IF Q23a / 1. OTHERS CHECK ROUTING ABOVE C1

B1Intro
You said earlier that someone ATTEMPTED but FAILED to get into the buildings at
these premises without permission, to steal something, but did not actually gain entry.
I would like to ask a few questions about this.

PROMPT IF NECESSARY: There must be clear evidence that the offender made an
actual, physical attempt to gain entry (e.g. damage to locks, broken doors

IF LOOKED AT CRIME SHEET PROMPT(q3a1=1): This is section B on the Experience of
Crime sheet.

I will refer to this type of incident as an attempted burglary.

B1
How many attempted burglaries occurred [in the last 12 months] since [TEXT SUB: the first
of DATE]?

IF DK, Approximately how many?

WRITE
IN_________________________

IF ZERO AT B1

Bchk
You said earlier that you did have an attempted burglary in the last 12 months. Can I
double check how many attempted burglaries occurred [in the last 12 months]?

IF DK, Approximately how many?

WRITE
IN_________________________

IF Bchk = 0

Bchk2 INTERVIEWER: Why was the information collected at the screener incorrect?

PROVIDE FULL DETAILS: The reason provided will be checked and if it is not valid, the
respondent may have to be recontacted to complete the interview

-
OPEN-ENDED

IF Bchk = 0
SKIP TO NEXT VICTIM FORM (IF OTHER CRIMES EXPERIENCED

66 CVS 2014 Technical Report

B3
[IF B1>1: For the next few questions, I would like you to think about the most recent
incident of attempted burglary you have been a victim of.] Did this take place during the
week or at the weekend?

During the week
1

At the weekend
2

DK
X

BX
At what time of day did it happen?

PROMPT AS NECESSARY.

During morning (6am-noon)
1

During afternoon (noon-6pm)
2

Morning/afternoon (can't say which)
3

During evening (6pm – midnight)
4

During night (midnight-6am)
5

Evening/night (can’t say which)
6

Don’t know
X

B4
What was the total value of any damage caused to these premises during the [IF B1>1: most
recent] attempted burglary? Please tell me the total loss, regardless of whether you received
any insurance pay out.

IF DK, Approximately how much?
WRITE DOWN AMOUNT IN POUNDS AUTOMATICALLY CODE BELOW

£
WRITE IN____________
DK
X
REF
V

ANSWER CODED TO LIST BELOW. OR IF DON’T KNOW OR REFUSED AT B4.

B5
OK, which of the following is closest to the total value?

67

CVS 2014 Technical Report

Nil, negligible
1
1

Up to 250 pounds
2
2

251 - 500 pounds
2
2

501 - 750 pounds
3
3

751 - 1000 pounds
3
3

1001 - 2500 pounds
4
4

2501 - 5000 pounds
5
5

5001 - 10,000 pounds
6
6

10,001 - 50,000 pounds
7
7

50,001 - 100,000 pounds
8
8

100,001 - 500,000 pounds
9
9

500,001 - 1,000,000 pounds
10
10

1,000,001 - 5,000,000 pounds
11
11

5,000,001 - 9,000,000 pounds
12
12

More than 9 million pounds
13
13

Don't know
X
X

Refused
V
V

B7a
Did you report the incident to the police?

Yes
1

No
2

Don’t know
X

IF INCIDENT REPORTED TO POLICE AT B7a

B7B Did the police give you a crime reference number for this incident?

Yes
1

No
2

Don’t know
X

IF YES AT B7B

B7C Please could you provide the crime reference number for this incident?

Crime ref no.
WRITE
IN____________
DK
X
REF
V

IF INCIDENT NOT REPORTED TO POLICE (B7a)

B8

Why did you not report the incident to the police?

68 CVS 2014 Technical Report

DO NOT READ OUT. MULTICODE

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

Police could not have done anything
3

Police have not done anything in the
past
4

Police would not be interested
5

There was no insurance requirement
6

Inappropriate for the police; deal
with matter ourselves
7

Fear of reprisals
8

They occur too frequently
9

Reported to other authorities
10

Don't have the time; inconvenient
11

Would increase insurance cost
12

Fear of negative publicity / impact
on reputation of business
13

Tried to / was unable to contact
police
14

Police came automatically /
responded to an alarm
15

Someone else reported the incident
16

DK / Can't remember
X

Other (WRITE IN)
0

B9a
Did you make a claim to an insurance company?

Yes
1

No
2

Don’t know
X

IF DID NOT MAKE A CLAIM TO AN INSURANCE COMPANY AT B9A

B9b Why didn’t you make a claim to an insurance company?

DO NOT READ OUT. MULTICODE

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

There was no insurance requirement
6

They occur too frequently
9

Don't have the time; inconvenient
11

69

CVS 2014 Technical Report

Would increase insurance cost
12

Tried to / was unable to contact
insurance company
14

Don’t have an insurance policy
15

Someone else is responsible for
insurance claims (e.g. Head Office)

DK / Can't remember
X

Other (WRITE IN)
0

ASK ALL

BX2
Do you think this was someone working alone or…?

READ OUT
A loosely knit group

1

Or, an organised group of criminals

2

(DO NOT READ OUT) Someone
working alone
3

Don’t know
x

IF BX2 = 2

BX3
And can you tell me what led you to believe that this was a group of organised criminals?
PROBE FULLY. PROMPT: What else?

OPEN

IF B7A=1
BX4
[IF A8A NOT = 1]
All businesses that are victims of crime are entitled to make an Impact Statement which
outlines how a crime has affected the business. Businesses should be offered that
opportunity by the police. This may be offered at the same time as a witness statement or
by self-completion, either by post or by email.

Did the police give you the opportunity to make an Impact Statement?

[IF A8A = 1]
Did the police give you the opportunity to make an Impact Statement?

IF NECESSARY: All businesses that are victims of crime are entitled to make an Impact
Statement which outlines how a crime has affected the business. Businesses should be
offered that opportunity by the police. This may be offered at the same time as a witness
statement or by self-completion, either by post or by email.

Yes
1

70 CVS 2014 Technical Report

No
2

Don’t know
X

IF ‘Yes’ at BX4

BX5 Did you make an impact statement?

Yes
1

No
2

Don’t know
X

71

CVS 2014 Technical Report

C VANDALISM / DELIBERATE DAMAGE

ASK IF Q23b / 1. OTHERS CHECK ROUTING ABOVE D1

C1Intro
You said earlier that deliberate damage was caused to these premises. That is APART
from damage resulting from any burglaries or attempted burglaries. I would like to ask
a few questions about this.

IF LOOKED AT CRIME SHEET PROMPT(q3a1=1): This is section C on the Experience of
Crime sheet.

I will refer to this type of incident as vandalism.

C1
Which of the following forms of vandalism have you experienced [in the last 12 months]?

INTERVIEWER: DO NOT INCLUDE CIVIL MATTERS/ANTI-SOCIAL BEHAVIOUOR (SUCH AS
TRESPASSING, FLY TIPPING ETC) UNLESS THERE WAS DELIBERATE/MALICIOUS DAMAGE
CAUSED AS A RESULT. THIS WILL BE COVERED LATER ON IN THE QUESTIONNAIRE

READ OUT. MULTICODE

INTERVIEWER: This can include graffiti.

Damage to any part of any buildings
at these premises
1

Damage to any other part of these
premises (including walls, hedges,
fences, lights or any other external
fixtures or fittings)
4

Damage to equipment or stock
belonging to the business at these
premises
2

Damage to vehicles owned or leased
by the business either at these
premises or elsewhere, but not
employees' or customers' vehicles
3

Damage to livestock
4
Code only to appear if
newfarmtype = 5 through
to 10
Damage to crops
5
Code only to appear if
newfarmtype = 1-4
Damage to anything else (specify)
5

DO NOT READ OUT: DK
X

DO NOT READ OUT Refused
V

72 CVS 2014 Technical Report

C2
How many incidents of vandalism occurred [in the last 12 months]?
IF DK, Approximately how many?

WRITE
IN_________________________

IF ZERO AT C2

Cchk
You said earlier that you did have an incident of vandalism in the last 12 months. Can I
double check how many incidents occurred [in the last 12 months]?

IF DK, Approximately how many?.

WRITE
IN_________________________

IF Cchk = 0

Cchk2 INTERVIEWER: Why was the information collected at the screener incorrect?

PROVIDE FULL DETAILS: The reason provided will be checked and if it is not valid, the
respondent may have to be recontacted to complete the interview

-
OPEN-ENDED

IF Cchk = 0
SKIP TO NEXT VICTIM FORM (IF OTHER CRIMES EXPERIENCED

C4
[IF C2>1: For the next few questions, I would like you to think about the most recent
incident of vandalism you have been a victim of.] Did this take place during the week or at
the weekend?

During the week
1

At the weekend
2

DK
X

C4a
At what time of day did it happen?

PROMPT AS NECESSARY.

During morning (6am-noon)
1

During afternoon (noon-6pm)
2

Morning/afternoon (can't say which)
3

During evening (6pm – midnight)
4

During night (midnight-6am)
5

Evening/night (can’t say which)
6

Don’t know
X

73

CVS 2014 Technical Report

C6
What was the total value of any damage caused to these premises during the [C2>1; most
recent] incident? Please tell me the total value, regardless of whether you received any
insurance pay out.

IF DK, Approximately how much?

WRITE DOWN AMOUNT IN POUNDS AND AUTOMATICALLY CODE BELOW

£
WRITE IN____________
DK
X
REF
V

ANSWER CODED TO LIST BELOW. OR IF DON’T KNOW OR REFUSED AT C6.

C7
OK, which of the following is closest to the total value?

Nil, negligible
1
1

Up to 250 pounds
2
2

251 - 500 pounds
2
2

501 - 750 pounds
3
3

751 - 1000 pounds
3
3

1001 - 2500 pounds
4
4

2501 - 5000 pounds
5
5

5001 - 10,000 pounds
6
6

10,001 - 50,000 pounds
7
7

50,001 - 100,000 pounds
8
8

100,001 - 500,000 pounds
9
9

500,001 - 1,000,000 pounds
10
10

1,000,001 - 5,000,000 pounds
11
11

5,000,001 - 9,000,000 pounds
12
12

More than 9 million pounds
13
13

Don't know
X
X

Refused
V
V

C9a
Did you report the incident to the police?

Yes
1

No
2

Don’t know
X

74 CVS 2014 Technical Report

IF INCIDENT REPORTED TO POLICE AT C9a

C9B Did the police give you a crime reference number for this incident?

Yes
1

No
2

Don’t know
X

IF YES AT C9B

C9C Please could you provide the crime reference number for this incident?

Crime ref no.
WRITE
IN____________
DK
X
REF
V

IF INCIDENT NOT REPORTED TO POLICE C9a

C10
Why did you not report the incident to the police?

DO NOT READ OUT. MULTICODE

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

Police could not have done anything
3

Police have not done anything in the
past
4

Police would not be interested
5

There was no insurance requirement
6

Inappropriate for the police; deal
with matter ourselves
7

Fear of reprisals
8

They occur too frequently
9

Reported to other authorities
10

Don't have the time; inconvenient
11

Would increase insurance cost
12

Fear of negative publicity / impact
on reputation of business
13

Tried to / was unable to contact
police
14

Police came automatically /
responded to an alarm
15

Someone else reported the incident
16

75

CVS 2014 Technical Report

DK / Can't remember
X

Other (WRITE IN)
0

C10a

Did you make a claim to an insurance company?

Yes
1

No
2

Don’t know
X

IF DID NOT MAKE A CLAIM TO AN INSURANCE COMPANY AT C10A

C10B
Why didn’t you make a claim to an insurance company?

DO NOT READ OUT. MULTICODE

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

There was no insurance requirement
6

They occur too frequently
9

Don't have the time; inconvenient
11

Would increase insurance cost
12

Tried to / was unable to contact
insurance company
14

Don’t have an insurance policy
15

Someone else is responsible for
insurance claims (e.g. Head Office)

DK / Can't remember
X

Other (WRITE IN)
0

ASK ALL

C11
Do you think the incident was RACIALLY or RELIGIOUSLY motivated?

Yes
1

No
2

Don’t know
X

76 CVS 2014 Technical Report

ASK ALL

C12
Do you think this was someone working alone or

READ OUT

A loosely knit group

1

Or, an organised group of criminals

2

(DO NOT READ OUT) Someone
working alone
3

(Don’t know)
x

IF C12 = 2

C13
And can you tell me what led you to believe that this was a group of organised criminals?
PROBE FULLY. PROMPT: What else?

OPEN

IF C9A =1 (if reported to the police)
C14

[IF (A8A NOT = 1) AND (B7A NOT = 1)]
All businesses that are victims of crime are entitled to make an Impact Statement which
outlines how a crime has affected the business. Businesses should be offered that
opportunity by the police. This may be offered at the same time as a witness statement or
by self-completion, either by post or by email.

Did the police give you the opportunity to make an Impact Statement?

[IF A8A = 1 OR B7A = 1]
Did the police give you the opportunity to make an Impact Statement?

IF NECESSARY: All businesses that are victims of crime are entitled to make an Impact
Statement which outlines how a crime has affected the business. Businesses should be
offered that opportunity by the police. This may be offered at the same time as a witness
statement or by self-completion, either by post or by email.

Yes
1

No
2

Don’t know
X

77

CVS 2014 Technical Report

IF ‘Yes’ at C13

C14B Did you make an impact statement?

Yes
1

No
2

Don’t know
X

78 CVS 2014 Technical Report

D THEFT OF VEHICLES

ASK IF Q24a / 1 OTHERS CHECK ROUTING ABOVE E1

D1Intro
You said earlier that vehicles owned or leased by this business and used by employees
who consider these premises as their main place of work have been stolen. I would like
to ask a few questions about this.

I will refer to this type of incident as a vehicle theft.

Please only include company cars if they are used for business purposes. Company cars
that are used for travelling to and from work, but not for any other business purposes,
should not be included.

Please exclude theft of employees’ or customers’ vehicles

IF LOOKED AT CRIME SHEET PROMPT(q3a1=1): This is section D on the Experience of
Crime sheet.

D1

What types of vehicle have been stolen [in the last 12 months]. Was it…?

READ OUT. MULTICODE ALLOWED

Passenger cars
1

Vans or lorries requiring an HGV licence to drive
2

Vans or lorries NOT requiring HGV licence to
drive
3

Motorbikes / Scooters / [TEXT SUB FOR SECTOR
A ONLY quad bikes]
4

[TEXT SUB FOR SECTOR A ONLY: Tractors,]
Forklifts, JCBs or other industrial vehicles
5

(DON’T READ OUT) Don’t know
X

(DON’T READ OUT) Refused
V

D2
How many incidents of vehicle theft occurred [in the last 12 months]
IF DK, Approximately how many?

INTERVIEWER: That is the number of incidents / separate occasions, not the number of
vehicles stolen

WRITE
IN_________________________

79

CVS 2014 Technical Report

IF ZERO AT D2

Dchk
You said earlier that you did have an incident of vehicle theft in the last 12 months. Can I
double check how many incidents occurred [in the last 12 months]?

IF DK, Approximately how many?

WRITE
IN_________________________

IF Dchk = 0

Dchk2
INTERVIEWER: Why was the information collected at the screener incorrect?

PROVIDE FULL DETAILS: The reason provided will be checked and if it is not valid, the
respondent may have to be recontacted to complete the interview

-
OPEN-ENDED

IF Dchk = 0

SKIP TO NEXT VICTIM FORM (IF OTHER CRIMES EXPERIENCED

D3X
[IF D2>1: For the next few questions, please think about the most recent incident of vehicle
theft.]

Thinking about this incident, was it a single vehicle that was stolen?

INTERVIEWER IF YES. PROMPT WHICH VEHICLE STOLEN OR CODE MORE THAN 1 VEHICLE
AND MOVE TO NEXT QUESTION

Passenger cars (single vehicle)
1

Vans or lorries requiring an HGV licence to drive
(single vehicle)
2

Vans or lorries NOT requiring HGV licence to
drive (single vehicle)
3

Motorbikes / Scooters / [TEXT SUB FOR SECTOR
A ONLY quad bikes] (single vehicle)
4

[TEXT SUB FOR SECTOR A ONLY Tractors,]
Forklifts, JCBS or other industrial vehicles
(single vehicle)
5

More than 1 vehicle
6

(DON’T READ OUT) Don’t know
X

(DON’T READ OUT) Refused
V

80 CVS 2014 Technical Report

ASK IT MORE THAN 1 VEHICLE AT DX

And how many of each type or types of vehicle were stolen as part of this incident?

WRITE IN NUMBER
Passenger cars
1

Vans or lorries requiring an HGV licence to drive
2

Vans or lorries NOT requiring HGV licence to
drive
3

Motorbikes / Scooters / [TEXT SUB FOR SECTOR
A ONLY quad bikes]
4

[TEXT SUB FOR SECTOR A ONLY Tractors,]
Forklifts, JCBS or other industrial vehicles
5

(DON’T READ OUT) Don’t know
X

(DON’T READ OUT) Refused
V

D4 Did [IF D2>1: the most recent] [IF D2=1: this] incident take place during the week or at
the weekend?

During the week
1

At the weekend
2

DK
X

D4ax At what time of day did it happen?

PROMPT AS NECESSARY.

During morning (6am-noon)
1

During afternoon (noon-6pm)
2

Morning/afternoon (can't say which)
3

During evening (6pm – midnight)
4

During night (midnight-6am)
5

Evening/night (can’t say which)
6

Don’t know
X

D4a1 And can I just check, did it occur during a delivery from your premises to your customers?

Yes
1

No
2

DK
3

81

CVS 2014 Technical Report

D4a
[Was the vehicle/were any of the vehicles] {TEXT FILL BASED ON NUMBER OF VEHICLES
STOLEN} ….? READ OUT.. MULTICODE

Recovered with its/their contents
1

Recovered without its/their contents
2

Not recovered
3

ASK IF VEHICLE NOT RECOVERED (D4a / 3)

D4b
What was the value of the vehicle(s) {TEXT FILL BASED ON NUMBER OF VEHICLES
STOLEN} stolen, including the value of the contents of the vehicle(s) {TEXT FILL BASED ON
NUMBER OF VEHICLES STOLEN}that were not later recovered, but regardless of whether
you received any insurance payment?

INTERVIEWER: Value of contents should only include items that belong to the business not
items that belong to employees.

WRITE IN

ANSWER CODED TO LIST BELOW IF DON’T KNOW OR REFUSED AT D4b

D4bx
OK, which of the following is closest to the total value?

Nil, negligible
1
1

Up to 250 pounds
2
2

251 - 500 pounds
2
2

501 - 750 pounds
3
3

751 - 1000 pounds
3
3

1001 - 2500 pounds
4
4

2501 - 5000 pounds
5
5

5001 - 10,000 pounds
6
6

10,001 - 50,000 pounds
7
7

50,001 - 100,000 pounds
8
8

100,001 - 500,000 pounds
9
9

500,001 - 1,000,000 pounds
10
10

1,000,001 - 5,000,000 pounds
11
11

5,000,001 - 9,000,000 pounds
12
12

More than 9 million pounds
13
13

Don't know
X
X

Refused
V
V

82 CVS 2014 Technical Report

ASK IF VEHICLE(S) RECOVERED (D4a /1)

D4c
Was there….

READ OUT.

MULTICODE ALLOWED

D4d2 [IF CODE 2 AT D4c] And what was the total cost of repairs [ADD IF RECOVERED WITHOUT
CONTENTS (D4a /2): and value of any stolen contents from the vehicle(s) {TEXT FILL BASED
ON NUMBER OF VEHICLES STOLEN}that were not later recovered, regardless of whether you
received any insurance payment?]

[IF CODE 3 AT D4c] And what was the value of the vehicle(s) [ADD IF RECOVERED WITHOUT
CONTENTS (D4a /2): including the value of any stolen contents from the vehicle(s) {TEXT
FILL BASED ON NUMBER OF VEHICLES STOLEN} that were not later recovered, regardless
of whether you received any insurance payment?]
MULTICODE

D4c
D4d
No damage to the vehicle(s) (I.e.
no costs)
1

Some damage to the vehicle(s)
(I.e. repair costs)
2
WRITE IN REPAIR COSTS
A write off of the vehicle(s)
3
WRITE IN VALUE OF VEHICLE

£
WRITE IN____________
DK
X
REF
V

83

CVS 2014 Technical Report

ANSWER CODED TO LIST BELOW. OR IF DON’T KNOW OR REFUSED AT D4.

D5
OK, which of the following is closest to the total value?

Nil, negligible
1
1

Up to 250 pounds
2
2

251 - 500 pounds
2
2

501 - 750 pounds
3
3

751 - 1000 pounds
3
3

1001 - 2500 pounds
4
4

2501 - 5000 pounds
5
5

5001 - 10,000 pounds
6
6

10,001 - 50,000 pounds
7
7

50,001 - 100,000 pounds
8
8

100,001 - 500,000 pounds
9
9

500,001 - 1,000,000 pounds
10
10

1,000,001 - 5,000,000 pounds
11
11

5,000,001 - 9,000,000 pounds
12
12

More than 9 million pounds
13
13

Don't know
X
X

Refused
V
V

D9a
Did you report the incident to the police?

Yes
1

No
2

Don’t know
X

IF INCIDENT REPORTED TO POLICE AT D9a

D9B Did the police give you a crime reference number for this incident?

Yes
1

No
2

Don’t know
X

IF YES AT D9B

D9C Please could you provide the crime reference number for this incident?

Crime ref no.
WRITE
IN____________

84 CVS 2014 Technical Report

DK
X
REF
V

IF INCIDENT NOT REPORTED TO POLICE D9a

D10
Why did you not report the incident to the police?

DO NOT READ OUT. MULTICODE

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

Police could not have done anything
3

Police have not done anything in the
past
4

Police would not be interested
5

There was no insurance requirement
6

Inappropriate for the police; deal
with matter ourselves
7

Fear of reprisals
8

They occur too frequently
9

Reported to other authorities
10

Don't have the time; inconvenient
11

Would increase insurance cost
12

Fear of negative publicity / impact
on reputation of business
13

Tried to / was unable to contact
police
14

Police came automatically /
responded to an alarm
15

Someone else reported the incident
16

DK / Can't remember
X

Other (WRITE IN)
0

D10a
Did you make a claim to an insurance company?

Yes
1

No
2

Don’t know
X

85

CVS 2014 Technical Report

IF DID NOT MAKE A CLAIM TO AN INSURANCE COMPANY AT D10A

D10B
Why didn’t you make a claim to an insurance company?

DO NOT READ OUT. MULTICODE

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

There was no insurance requirement
6

They occur too frequently
9

Don't have the time; inconvenient
11

Would increase insurance cost
12

Tried to / was unable to contact
insurance company
14

Don’t have an insurance policy
15

Someone else is responsible for
insurance claims (e.g. Head Office)

DK / Can't remember
X

Other (WRITE IN)
0

ASK ALL

D12
Do you think this was someone working alone or

READ OUT

A loosely knit group

1

Or, an organised group of criminals

2

(DO NOT READ OUT) Someone
working alone
3

(Don’t know)
x

IF D12 = 2

D13
And can you tell me what led you to believe that this was a group of organised criminals?
PROBE FULLY. PROMPT: What else?

OPEN

86 CVS 2014 Technical Report

IF D9A = 1
D14
[IF (A8A NOT = 1) AND (B7A NOT = 1) AND (C9A NOT = 1)]
All businesses that are victims of crime are entitled to make an Impact Statement which
outlines how a crime has affected the business. Businesses should be offered that
opportunity by the police. This may be offered at the same time as a witness statement or
by self-completion, either by post or by email.

Did the police give you the opportunity to make an Impact Statement?

[IF A8A = 1 OR B7A = 1 OR C9A = 1]
Did the police give you the opportunity to make an Impact Statement?

IF NECESSARY: All businesses that are victims of crime are entitled to make an Impact
Statement which outlines how a crime has affected the business. Businesses should be
offered that opportunity by the police. This may be offered at the same time as a witness
statement or by self-completion, either by post or by email.

Yes
1

No
2

Don’t know
X

IF ‘Yes’ at D14

D15 Did you make an impact statement?

Yes
1

No
2

Don’t know
X

87

CVS 2014 Technical Report

E THEFTS FROM VEHICLES

ASK IF YES AT Q24b / 1. OTHERS CHECK ROUTING ABOVE L1

E1Intro
You said earlier that someone stole something off or from vehicles owned or leased by
this business and used by employees who consider these premises to be their main place
of work. I would like to ask a few questions about this.

This should not include employees’ possessions which were in the vehicle at the time of
the incident

I will refer to this type of incident as a theft from a vehicle.

IF LOOKED AT CRIME SHEET PROMPT(q3a1=1): This is section E on the Experience of
Crime sheet.

E1
Can you tell me how many thefts from a vehicle took place in the last 12 months.

IF DK, Approximately how many?

WRITE
IN_________________________

IF ZERO AT E1

Echk
You said earlier that you did have an incident of theft from a vehicle in the last 12 months.
Can I double check how many incidents occurred [in the last 12 months]?

IF DK, Approximately how many?

WRITE
IN_________________________

IF Echk = 0

Echk2 INTERVIEWER: Why was the information collected at the screener incorrect?

PROVIDE FULL DETAILS: The reason provided will be checked and if it is not valid, the
respondent may have to be recontacted to complete the interview

-
OPEN-ENDED

IF Echk = 0
SKIP TO NEXT VICTIM FORM (IF OTHER CRIMES EXPERIENCED

88 CVS 2014 Technical Report

E3
[IF E1>1: For the next few questions, I would like you to think about the most recent
incident of theft from a vehicle you have been a victim of.] Did this theft take place during
the week or at the weekend?

During the week
1

At the weekend
2

DK
X

E3x
At what time of day did it happen?

PROMPT AS NECESSARY.

During morning (6am-noon)
1

During afternoon (noon-6pm)
2

Morning/afternoon (can't say which)
3

During evening (6pm – midnight)
4

During night (midnight-6am)
5

Evening/night (can’t say which)
6

Don’t know
X

E3a
And can I just check did [IF E1>1: the most recent] [E1=1: this] incident of theft from a
vehicle occur during a delivery from yourselves to your customers?

Yes
1

No
2

DK
3

ONLY IF QOTHTHEFT = 1

EX2
And were any metal items stolen? That is, was anything stolen that you suspect was taken
for its scrap metal value?

IF NECESSARY: This could include metal goods, scrap metal, lead from a roof, metal pipes,
or other metal fixtures.

Yes
1

No
2

Don’t know
X

89

CVS 2014 Technical Report

IF QOTHTHEFT = 3 / SECTOR A ONLY

EX2CHEM
And were any chemicals stolen?

IF NECESSARY: This could include fertilisers or other chemicals used to treat crops or
livestock

Yes
1

No
2

Don’t know
X

ONLY IF QOTHTHEFT = 2(ALL SECTORS)

EX2FUEL And was any fuel stolen?

IF NECESSARY: This includes petrol, diesel or other fuel oils that are used for business
purposes.

Yes
1

No
2

Don’t know
X

ONLY IF QOTHTHEFT = 4/ SECTOR A ONLY

EX2ANIMAL
And were any livestock or animals that belong to your business stolen?

Yes
1

No
2

Don’t know
X

IF EX2ANIMAL = 1

E3ANIMAL And how many livestock or animals, belonging to your business, were stolen?

INSERT NUMBER

Don’t know

90 CVS 2014 Technical Report

IF DK AT E3ANIMAL ASK FOR BANDED NUMBER

E3ANIMALRANGE
Which of the following is closest to how many livestock or animals, belonging
to your business, were stolen?

1-4
1

5-9
2

10-19
3

20-49
4

50+
5

Don’t know
X

IF EX2ANIMAL = 1

E3ANIMAL2
And what type of animals or livestock were stolen?

IF NECESSARY: Only include animals stolen as part of the theft, belonging to the
business

CODE ALL THAT APPLY

Dairy cattle
1

Beef or breeding cattle
2

Sheep
3

Poultry
4

Pigs
5

Other (specify)
6

Don’t know

IF MORE THAN ONE ANIMAL SELECTED AT E3ANIMAL2

E3ANIMAL3
Please enter the number of each type of livestock or animals, belonging to your
business, which were stolen.

{ONLY DISPLAY THE CODES SELECTED AT E3ANIMAL2}

IF NECESSARY: Only include animals belonging to the business

CODE ALL THAT APPLY

Dairy cattle
1

Beef or breeding cattle
2

Sheep
3

Poultry
4

Pigs
5

Other (specify)
6

Don’t know

91

CVS 2014 Technical Report

E4
What was the value of the items stolen from the vehicle? Please tell me the total value,
regardless of whether the items were later recovered or whether you received any insurance
pay out.

IF DK, Approximately how much?

INTERVIEWER: Exclude the value of any personal / employees’ possessions

WRITE DOWN AMOUNT IN POUNDS AND AUTOMATICALLY CODE BELOW

£
WRITE IN____________
DK
X
REF
V

E5

ANSWER CODED TO LIST BELOW. OR IF DON’T KNOW OR REFUSED AT E4.

OK, which of the following is closest to the total value?

E7a
Did you report the incident to the police?

Yes
1

No
2

Don’t know
X

Nil, negligible
1
1

Up to 250 pounds
2
2

251 - 500 pounds
2
2

501 - 750 pounds
3
3

751 - 1000 pounds
3
3

1001 - 2500 pounds
4
4

2501 - 5000 pounds
5
5

5001 - 10,000 pounds
6
6

10,001 - 50,000 pounds
7
7

50,001 - 100,000 pounds
8
8

100,001 - 500,000 pounds
9
9

500,001 - 1,000,000 pounds
10
10

1,000,001 - 5,000,000 pounds
11
11

5,000,001 - 9,000,000 pounds
12
12

More than 9 million pounds
13
13

Don't know
X
X

92 CVS 2014 Technical Report

IF INCIDENT REPORTED TO POLICE AT E7a

E7B Did the police give you a crime reference number for this incident?

Yes
1

No
2

Don’t know
X

IF YES AT E7B

E7C Please could you provide the crime reference number for this incident?

Crime ref no.
WRITE
IN____________
DK
X
REF
V

IF INCIDENT NOT REPORTED TO POLICE E7a

E8

Why didn’t you report the incident to the police?

DO NOT READ OUT. MULTICODE

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

Police could not have done anything
3

Police have not done anything in the
past
4

Police would not be interested
5

There was no insurance requirement
6

Inappropriate for the police; deal
with matter ourselves
7

Fear of reprisals
8

They occur too frequently
9

Reported to other authorities
10

Don't have the time; inconvenient
11

Would increase insurance cost
12

Fear of negative publicity / impact
on reputation of business
13

Tried to / was unable to contact
police
14

Police came automatically /
responded to an alarm
15

Someone else reported the incident
16

DK / Can't remember
X

93

CVS 2014 Technical Report

Other (WRITE IN)
0

E9a
Did you make a claim to an insurance company?

Yes
1

No
2

Don’t know
X

IF DID NOT MAKE A CLAIM TO AN INSURANCE COMPANY AT E10A

E10B
Why didn’t you make a claim to an insurance company?

DO NOT READ OUT. MULTICODE

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

There was no insurance requirement
6

They occur too frequently
9

Don't have the time; inconvenient
11

Would increase insurance cost
12

Tried to / was unable to contact
insurance company
14

Don’t have an insurance policy
15

Someone else is responsible for
insurance claims (e.g. Head Office)

DK / Can't remember
X

Other (WRITE IN)
0

ASK ALL

E12
Do you think this was someone working alone or

READ OUT

A loosely knit group

1

Or, an organised group of criminals

2

(DO NOT READ OUT) Someone
working alone
3

(Don’t know)
x

94 CVS 2014 Technical Report

IF E12 = 2

E13 And can you tell me what led you to believe that this was a group of organised criminals?
PROBE FULLY. PROMPT: What else?

OPEN

IF E7A=1
E14
[IF (A8A NOT = 1) AND (B7A NOT = 1) AND (C9A NOT = 1) AND (D9A NOT = 1)]
All businesses that are victims of crime are entitled to make an Impact Statement which
outlines how a crime has affected the business. Businesses should be offered that
opportunity by the police. This may be offered at the same time as a witness statement or
by self-completion, either by post or by email.

Did the police give you the opportunity to make an Impact Statement?

[IF A8A = 1 OR B7A = 1 OR C9A = 1 OR D9A = 1]
Did the police give you the opportunity to make an Impact Statement?

IF NECESSARY: All businesses that are victims of crime are entitled to make an Impact
Statement which outlines how a crime has affected the business. Businesses should be
offered that opportunity by the police. This may be offered at the same time as a witness
statement or by self-completion, either by post or by email.

Yes
1

No
2

Don’t know
X

IF ‘Yes’ at E14

E15 Did you make an impact statement?

Yes
1

No
2

Don’t know
X

95

CVS 2014 Technical Report

L ROBBERY / ATTEMPTED ROBBERY

Textfill:
1 – IF Q25 = Yes
2 – IF Q25attempt = Yes
3 – IF Q25 = Yes and Q25attempt = Yes

ASK IF Q25 OR Q25attempt / 1. OTHERS CHECK ROUTING ABOVE M1

L1Intro
You said earlier that someone who was NOT employed at these premises (textfill1:
stole) (text fill 3: or) (textfill 2: attempted to steal) something from your business or
from your employees by using or threatening to use force or violence. I would like to ask
a few questions about this.

This includes incidents where:

 [don’t show if IF Q25attempt = Yes] personal property as well as money or items
belonging to the business were stolen, (provided employees were on duty at the time);
and
 incidents where employees were on duty away from the premises.

It does not include incidents where only personal property was stolen from non
employees.

I will refer to this type of incident as a (textfill1: robbery) (textfill3: or) (textfill2:
attempted robbery).

IF LOOKED AT CRIME SHEET PROMPT(q3a1=1): This is sections (textfill1: F) (textfill3:
and) (textfill2: G)on the Experience of Crime sheet.

96 CVS 2014 Technical Report

L1
For each of the following types of (textfill1: robbery) (textfill3: and) (textfill2:
attempted robbery) please tell me how many incidents you experienced [in the last 12
months]

INTERVIEWER (REFER TO NOTES): Incidents should be included even if they took place
away from the premises but only if they took place while the employee was working.
Exclude incidents where an employee was robbed while they were simply travelling
during the working day – for example travelling between meetings or travelling to/from
work.

L1
L1a No Of Incidents
A (textfill1: robbery) (textfill3: or)
(textfill2: attempted robbery) at
your premises

1
WRITE IN_____________________
A (textfill1: robbery) (textfill3: or)
(textfill2: attempted robbery) of
your employees when they were in a
vehicle away from your premises

2
WRITE IN_____________________
A (textfill1: robbery) (textfill3: or)
(textfill2: attempted robbery) of
your employees away from your
premises on the street

3
WRITE IN_____________________
A (textfill1: robbery) (textfill3: or)
(textfill2: attempted robbery) of
your employees away from your
premises, but in any other situation

4
WRITE IN_____________________
Don’t Know
X

Other (WRITE IN)
0

LOGIC CHECK

IF Q25 = Yes AND Q25attempt = Yes – must be at least 2 incidents

Text should read: ‘INTERVIEWER: GO BACK AND CHECK. FEWER THAN 2 INCIDENTS HAVE
BEEN RECORDED BUT RESPONDENT INDICATED THEY HAVE EXPERIENCED A ROBBERY AND
AN ATTEMPTED ROBBERY.

97

CVS 2014 Technical Report

IF ZERO AT L1

Lchk
You said earlier that you did have an incident in the last 12 months. Can I double check, for
each of the following types of (textfill1: robbery) (textfill3: and) (textfill2: attempted
robbery) please tell me how many incidents you experienced [in the last 12 months]

INTERVIEWER (REFER TO NOTES): Incidents should be included even if they took place
away from the premises but only if they took place while the employee was working.
Exclude incidents where an employee was robbed while they were simply travelling during
the working day – for example travelling between meetings or travelling to/from work.

L1
L1a No Of Incidents
A (textfill1: robbery) (textfill3: or)
(textfill2: attempted robbery) at
your premises

1
WRITE IN_____________________
A (textfill1: robbery) (textfill3: or)
(textfill2: attempted robbery) of
your employees when they were in a
vehicle away from your premises

2
WRITE IN_____________________
A (textfill1: robbery) (textfill3: or)
(textfill2: attempted robbery) of
your employees away from your
premises on the street

3
WRITE IN_____________________
A (textfill1: robbery) (textfill3: or)
(textfill2: attempted robbery) of
your employees away from your
premises, but in any other situation

4
WRITE IN_____________________
Don’t Know
X

Other (WRITE IN)
0

IF Lchk = 0

Lchk2 INTERVIEWER: Why was the information collected at the screener incorrect?

PROVIDE FULL DETAILS: The reason provided will be checked and if it is not valid, the
respondent may have to be recontacted to complete the interview

-
OPEN-ENDED

IF Lchk = 0
SKIP TO NEXT VICTIM FORM (IF OTHER CRIMES EXPERIENCED

98 CVS 2014 Technical Report

IF MORE THAN ONE ROBBERY RECORDED AT L1

L1a
And for each type please tell me how many incidents if any involved the use of a weapon?

L1
L1a No Of Incidents
A (textfill1: robbery) (textfill3: or)
(textfill2: attempted robbery) at
your premises

1
WRITE IN_____________________
A (textfill1: robbery) (textfill3: or)
(textfill2: attempted robbery) of
your employees when they were in a
vehicle away from your premises

2
WRITE IN_____________________
A (textfill1: robbery) (textfill3: or)
(textfill2: attempted robbery) of
your employees away from your
premises on the street

3
WRITE IN_____________________
A (textfill1: robbery) (textfill3: or)
(textfill2: attempted robbery) of
your employees away from your
premises, but in any other situation

4
WRITE IN_____________________
Don’t Know
X

Other (WRITE IN)
0

LOGIC CHECK – for each type can’t have more incidents than number mentioned at L1

99

CVS 2014 Technical Report

IF MORE THAN ONE ROBBERY RECORDED AT L1

L1b
And for each type, in how many incidents were employees physically injured?

L1
L1a No Of Incidents
A (textfill1: robbery) (textfill3: or)
(textfill2: attempted robbery) at
your premises
1
WRITE IN_____________________
A (textfill1: robbery) (textfill3: or)
(textfill2: attempted robbery) of
your employees when they were in a
vehicle away from your premises
2
WRITE IN_____________________
A (textfill1: robbery) (textfill3: or)
(textfill2: attempted robbery) of
your employees away from your
premises on the street
3
WRITE IN_____________________
A (textfill1: robbery) (textfill3: or)
(textfill2: attempted robbery) of
your employees away from your
premises, but in any other situation
4
WRITE IN_____________________
Don’t Know
X

Other (WRITE IN)
0

LOGIC CHECK – for each type can’t have more incidents than number mentioned at L1

IF Q25 = Yes and Q25attempt = Yes

L1d
Now thinking about the most recent incident, was it a

Robbery
1

Attempted robbery
2

[IF L1>1: For the next few questions I would like you to think about the most recent
incident of (textfill1: robbery) (textfill3: answer from L1d ) (textfill2: attempted robbery)

100 CVS 2014 Technical Report

L1c
Where did this (textfill1: robbery) (textfill3: answer from L1d ) (textfill2: attempted
robbery) take place?
DO NOT READ OUT. PROMPT IF NECESSARY.

INTERVIEWER (REFER TO NOTES): Incidents should be included even if they took place
away from the premises but only if they took place while the employee was working.
Exclude incidents where an employee was robbed while they were simply travelling during
the working day – for example travelling between meetings or travelling to/from work.

At your premises
1

When employees were in a vehicle
away from your premises
2

When employees were away from
your premises on the street
3

When employees were away from
your premises, but in any other
situation
4

Don’t Know
X

Other (WRITE IN)
0

IF THE LAST ROBBERY TOOK PLACE AT THE PREMISES AT L1c

L2
How many people were at the premises at the time of this (textfill1: robbery) (textfill3:
answer from L1d ) (textfill2: attempted robbery) , including customers, staff etc?

Just one person
1

2-4 people
2

5 or more
3

Did not occur on premises
4

Don’t know
X

L3

What, if anything, was stolen?

PROMPT IF NECESSARY. MULTICODE ALLOWED

Money
1

Jewellery (belonging to
business)
2

Watches (belonging to
business)
3

IT or electrical equipment
4

Food or groceries
(belonging to business)
5

Other goods or Stock
6

101

CVS 2014 Technical Report

SECTOR A ONLY: Tools of
trade (belonging to
business)
7

Other company property
8

Nothing
–
attempted
robbery only
9

(DO
NOT
READ
OUT)
Personal
possessions
(belonging to an employee)
10

(DO
NOT
READ
OUT)
Personal
possessions
(belonging to a customer)
11

OTHER – specify
12

Nothing-attempted robbery
only

Don’t know
X

ONLY IF QOTHTHEFT = 1

LX2
And were any metal items stolen? That is, was anything stolen that you suspect was taken
for its scrap metal value?

IF NECESSARY: This could include metal goods stored on the premises, scrap metal, lead
from a roof, metal pipes, or other metal fixtures.

Yes
1

No
2

Don’t know
X

IF QOTHTHEFT = 3 / SECTOR A ONLY

LX2CHEM
And were any chemicals stolen?

IF NECESSARY: This could include fertilisers or other chemicals used to treat crops or
livestock that are stored on the premises

Yes
1

No
2

Don’t know
X

ONLY IF QOTHTHEFT = 2(ALL SECTORS)

LX2FUEL
And was any fuel stolen?

IF NECESSARY: This includes petrol, diesel or other fuel oils that are used for business
purposes and are stored on the premises.

Yes
1

102 CVS 2014 Technical Report

No
2

Don’t know
X

ONLY IF QOTHTHEFT = 4/ SECTOR A ONLY

LX2ANIMAL And were any livestock or animals that belong to your business stolen?

Yes
1

No
2

Don’t know
X

IF LX2ANIMAL = 1

L3ANIMAL
And how many livestock or animals, belonging to your business, were stolen?

INSERT NUMBER

Don’t know

IF DK AT L3ANIMAL ASK FOR BANDED NUMBER

L3ANIMALRANGE
Which of the following is closest to how many livestock or animals, belonging
to your business, were stolen?

1-4
1

5-9
2

10-19
3

20-49
4

50+
5

Don’t know
X

IF LX2ANIMAL = 1

L3ANIMAL2
And what type of animals or livestock were stolen?

IF NECESSARY: Only include animals stolen as part of the robbery, belonging to the
business

CODE ALL THAT APPLY

Dairy cattle
1

Beef or breeding cattle
2

Sheep
3

Poultry
4

Pigs
5

103

CVS 2014 Technical Report

Other (specify)
6

Don’t know

IF MORE THAN ONE ANIMAL SELECTED AT L3ANIMAL2

L3ANIMAL3
Please enter the number of each type of livestock or animals, belonging to your
business, which were stolen.

{ONLY DISPLAY THE CODES SELECTED AT L3ANIMAL2}

IF NECESSARY: Only include animals belonging to the business

CODE ALL THAT APPLY

Dairy cattle
1

Beef or breeding cattle
2

Sheep
3

Poultry
4

Pigs
5

Other (specify)
6

Don’t know

L5

Did this incident take place during the week or at the weekend?

During the week
1

At the weekend
2

DK
X

L6

At what time of day did it happen?

During morning (6am-noon)
1

During afternoon (noon-6pm)
2

Morning/afternoon (can't say which)
3

During evening (6pm-midnight)
4

During night (midnight-6am)
5

Evening/night (can’t say which)
6

Don’t know
X

104 CVS 2014 Technical Report

DO NOT ASK IF L3 = Nothing – attempted robbery only

L7
What was the total value of everything that was stolen? Please tell me the total value,
regardless of whether items were returned, or whether you received any insurance
payment.

IF DK, Approximately how much?

WRITE DOWN AMOUNT IN POUNDS AND AUTOMATICALLY CODE BELOW

INTERVIEWER: Do not include value of any personal possessions stolen.

£
WRITE IN____________
DK
X
REF
V

ANSWER CODED TO LIST BELOW. OR IF DON’T KNOW OR REFUSED AT L7.

L8

OK, which of the following is closest to the total value?

Nil, negligible
1
1

Up to 250 pounds
2
2

251 - 500 pounds
2
2

501 - 750 pounds
3
3

751 - 1000 pounds
3
3

1001 - 2500 pounds
4
4

2501 - 5000 pounds
5
5

5001 - 10,000 pounds
6
6

10,001 - 50,000 pounds
7
7

50,001 - 100,000 pounds
8
8

100,001 - 500,000 pounds
9
9

500,001 - 1,000,000 pounds
10
10

1,000,001 - 5,000,000 pounds
11
11

5,000,001 - 9,000,000 pounds
12
12

More than 9 million pounds
13
13

Don't know
X
X

Refused
V
V

105

CVS 2014 Technical Report

L10a
Did you report the incident to the police?

Yes
1

No
2

Don’t know
X

IF INCIDENT REPORTED TO POLICE AT L10a

L10B Did the police give you a crime reference number for this incident?

Yes
1

No
2

Don’t know
X

IF YES AT L10B

L10C Please could you provide the crime reference number for this incident?

Crime ref no.
WRITE
IN____________
DK
X
REF
V

IF INCIDENT NOT REPORTED TO POLICE (L10a)

L12
Why didn’t you report the incident to the police?

DO NOT READ OUT. MULTICODE

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

Police could not have done anything
3

Police have not done anything in the
past
4

Police would not be interested
5

There was no insurance requirement
6

Inappropriate for the police; deal
with matter ourselves
7

Fear of reprisals
8

They occur too frequently
9

Reported to other authorities
10

Don't have the time; inconvenient
11

Would increase insurance cost
12

Fear of negative publicity / impact
on reputation of business
13

106 CVS 2014 Technical Report

Tried to / was unable to contact
police
14

Police came automatically /
responded to an alarm
15

Someone else reported the incident
16

DK / Can't remember
X

Other (WRITE IN)
0

L7a
Did you make a claim to an insurance company?

Yes
1

No
2

Don’t know
X

IF DID NOT MAKE A CLAIM TO AN INSURANCE COMPANY AT L7A

L7B Why didn’t you make a claim to an insurance company?

DO NOT READ OUT. MULTICODE

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

There was no insurance requirement
6

They occur too frequently
9

Don't have the time; inconvenient
11

Would increase insurance cost
12

Tried to / was unable to contact
insurance company
14

Don’t have an insurance policy
15

Someone else is responsible for
insurance claims (e.g. Head Office)

DK / Can't remember
X

Other (WRITE IN)
0

L15
In this incident did the offender have a firearm, that is, a gun or imitation gun?

Yes
1

No
2

Don’t know
X

107

CVS 2014 Technical Report

L16a

And did they have a knife?

Yes
1

No
2

Don’t know
X

L16b
And did they have some other weapon including items like baseball bats or pieces of
piping that were being used as a weapon?

Yes
1

No
2

Don’t know
X

L17

Were employees physically injured?

Yes
1

No
2

Don’t know
X

L18

How many offenders were involved in this incident?

One
1

Two
2

Three
3

Four or more
4

Don’t know
X

L19

Were they male or female?

Male
1

Female
2

People of both sexes
3

Don’t know
X

ASK ALL

L20
Do you think the incident was RACIALLY or RELIGIOUSLY motivated?
CODE ALL THAT APPLY

Yes
1

No
2

Don’t know
X

108 CVS 2014 Technical Report

ASK ALL

L21
Do you think this was someone working alone or

READ OUT

A loosely knit group

1

Or, an organised group of criminals

2

(DO NOT READ OUT) Someone
working alone
3

(Don’t know)
x

IF L21 = 2

L22 And can you tell me what led you to believe that this was a group of organised criminals?
PROBE FULLY. PROMPT: What else?

OPEN

IF L10a = 1
L23
[IF (A8A NOT = 1) AND (B7A NOT = 1) AND (C9A NOT = 1) AND (D9A NOT = 1) AND (E7A
NOT = 1)]
All businesses that are victims of crime are entitled to make an Impact Statement which
outlines how a crime has affected the business. Businesses should be offered that
opportunity by the police. This may be offered at the same time as a witness statement or
by self-completion, either by post or by email.

Did the police give you the opportunity to make an Impact Statement?

[IF A8A = 1 OR B7A = 1 OR C9A = 1 OR D9A = 1 OR E7A = 1]
Did the police give you the opportunity to make an Impact Statement?

IF NECESSARY: All businesses that are victims of crime are entitled to make an Impact
Statement which outlines how a crime has affected the business. Businesses should be
offered that opportunity by the police. This may be offered at the same time as a witness
statement or by self-completion, either by post or by email.

Yes
1

No
2

Don’t know
X

IF ‘Yes’ at L23

L24 Did you make an impact statement?

109

CVS 2014 Technical Report

Yes
1

No
2

Don’t know
X

110 CVS 2014 Technical Report

M
ASSAULTS AND THREATS

ASK IF Q25ass / 1 OTHERS CHECK ROUTING ABOVE F1

M1Intro You said earlier that employees had experienced assault, threats or intimidation. I would
like to ask a few questions about this.

IF LOOKED AT CRIME SHEET PROMPT(q3a1=1): This is section H on the Experience of
Crime sheet

M1a
For each of the following please tell me how many incidents employees experienced in
[the last 12 months].

Do not include any incidents of robbery you have already told me about

IF DK, Approximately how many?

M1
M1a No. Of incidents
Assault by a fellow employee
1
WRITE IN______________-
Threat or intimidation by a fellow employee
1
WRITE IN______________-
Assault by a customer
2
WRITE IN______________-
Threat or intimidation by a customer
2
WRITE IN______________-
Assault by someone else (including a supplier or
a distributor)
4
WRITE IN______________-
Threat
or
intimidation
by
someone
else
(including a supplier or a distributor)
4
WRITE IN______________-

IF ZERO AT M1

Mchk
You said earlier that you did have an incident in the last 12 months. Can I double check,
for each of the following please tell me how many incidents employees experienced in
[the last 12 months].

Do not include any incidents of robbery you have already told me about

IF DK, Approximately how many?

M1
M1a No. Of incidents
Assault by a fellow employee
1
WRITE IN______________-
Threat or intimidation by a fellow employee
1
WRITE IN______________-
Assault by a customer
2
WRITE IN______________-
Threat or intimidation by a customer
2
WRITE IN______________-
Assault by someone else (including a supplier or
a distributor)
4
WRITE IN______________-
Threat
or
intimidation
by
someone
else
(including a supplier or a distributor)
4
WRITE IN______________-

111

CVS 2014 Technical Report

IF Mchk = 0

Mchk2
INTERVIEWER: Why was the information collected at the screener incorrect?

PROVIDE FULL DETAILS: The reason provided will be checked and if it is not valid, the
respondent may have to be recontacted to complete the interview

-
OPEN-ENDED

IF Mchk = 0

SKIP TO NEXT VICTIM FORM (IF OTHER CRIMES EXPERIENCED

M3
[IF M1a>1: For the next few questions, I would like you to think about the most recent
incident of assault, threat or intimidation an employee has been a victim of.] Did this
incident take place during the week or at the weekend?

During the week
1

At the weekend
2

DK
X

M4

At what time of day did it happen?

During morning (6am-noon)
1

During afternoon (noon-6pm)
2

Morning/afternoon (can't say which)
3

During evening (6pm-midnight)
4

During night (midnight-6am)
5

Evening/night (can’t say which)
6

Don’t know
X

M5a
Did you report the incident to the police?

Yes
1

No
2

Don’t know
X

IF INCIDENT REPORTED TO POLICE AT M5a

M5B Did the police give you a crime reference number for this incident?

Yes
1

112 CVS 2014 Technical Report

No
2

Don’t know
X

IF YES AT M5B

M5C Please could you provide the crime reference number for this incident?

Crime ref no.
WRITE
IN____________
DK
X
REF
V

IF INCIDENT NOT REPORTED TO POLICE (M5a)

M6

Why didn’t you report the incident to the police?

DO NOT READ OUT. MULTICODE

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

Police could not have done anything
3

Police have not done anything in the
past
4

Police would not be interested
5

There was no insurance requirement
6

Inappropriate for the police; deal
with matter ourselves
7

Fear of reprisals
8

They occur too frequently
9

Reported to other authorities
10

Don't have the time; inconvenient
11

Would increase insurance cost
12

Fear of negative publicity / impact
on reputation of business
13

Tried to / was unable to contact
police
14

Police came automatically /
responded to an alarm
15

Someone else reported the incident
16

DK / Can't remember
X

Other (WRITE IN)
0

M7a
Did you make a claim to an insurance company?

113

CVS 2014 Technical Report

Yes
1

No
2

Don’t know
X

IF DID NOT MAKE A CLAIM TO AN INSURANCE COMPANY AT M7A

M7B Why didn’t you make a claim to an insurance company?

DO NOT READ OUT. MULTICODE

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

There was no insurance requirement
6

They occur too frequently
9

Don't have the time; inconvenient
11

Would increase insurance cost
12

Tried to / was unable to contact
insurance company
14

Don’t have an insurance policy
15

Someone else is responsible for
insurance claims (e.g. Head Office)
16

DK / Can't remember
X

Other (WRITE IN)
0

ASK ALL

M9a
In this incident, did the offender have a firearm, that is, a gun or imitation gun?

Yes
1

No
2

Don’t know
X

ASK ALL

M9b
And did they have a knife?

Yes
1

No
2

Don’t know
X

ASK ALL

M9c
And did they have some other weapon including items like baseball bats or pieces of piping
that were being used as a weapon?

Yes
1

No
2

114 CVS 2014 Technical Report

Don’t know
X

ASK ALL

M9d
Were employees physically injured?

Yes
1

No
2

Don’t know
X

ASK ALL

M10
Do you think the incident was RACIALLY or RELIGIOUSLY motivated?

CODE ALL THAT APPLY

Yes
1

No
2

Don’t know
X

ASK ALL

M11
Do you think this was someone working alone or

READ OUT

A loosely knit group

1

Or, an organised group of criminals

2

(DO NOT READ OUT) Someone
working alone
3

(Don’t know)
x

IF M11 = 2

M12 And can you tell me what led you to believe that this was a group of organised criminals?
PROBE FULLY. PROMPT: What else?

OPEN

IF M5A = 1
M13
[IF (A8A NOT = 1) AND (B7A NOT = 1) AND (C9A NOT = 1) AND (D9A NOT = 1) AND (E7A
NOT = 1) AND (L10A NOT = 1)]
All businesses that are victims of crime are entitled to make an Impact Statement which
outlines how a crime has affected the business. Businesses should be offered that

115

CVS 2014 Technical Report

opportunity by the police. This may be offered at the same time as a witness statement or
by self-completion, either by post or by email.

Did the police give you the opportunity to make an Impact Statement?

[IF A8A = 1 OR B7A = 1 OR C9A = 1 OR D9A = 1 OR E7A = 1 OR L10A = 1]
Did the police give you the opportunity to make an Impact Statement?

IF NECESSARY: All businesses that are victims of crime are entitled to make an Impact
Statement which outlines how a crime has affected the business. Businesses should be
offered that opportunity by the police. This may be offered at the same time as a witness
statement or by self-completion, either by post or by email.

Yes
1

No
2

Don’t know
X

IF ‘Yes’ at M13

M14 Did you make an impact statement?

Yes
1

No
2

Don’t know
X

116 CVS 2014 Technical Report

F THEFTS BY CUSTOMERS

ASK IF Q26comb =/ 1. OTHERS CHECK ROUTING ABOVE G1

F1Intro
You said earlier that a customer stole money, goods, company property, services or
something else from your business at these premises. I would like to ask a few questions
about this.

I will refer to this type of incident as a theft by customers.

IF LOOKED AT CRIME SHEET PROMPT(q3a1=1): This is section I on the Experience of
Crime sheet

F1
How many incidents of thefts by customers have you had at your premises [in the last 12
months]

WRITE
IN_________________________

IF DON’T KNOW

OK, how many incidents of thefts were committed by customers at your premises in an
average week [over the last 12 months]?

WRITE IN_________________________

IF ZERO AT F1

Fchk
You said earlier that you did have a theft by a customer in the last 12 months. Can I double
check, how many incidents of thefts by customers have you had at your premises [in the
last 12 months]

WRITE
IN_________________________

IF DON’T KNOW

OK, how many incidents of thefts were committed by customers at your premises in an
average week [over the last 12 months]?

117

CVS 2014 Technical Report

IF Fchk = 0

Fchk2 INTERVIEWER: Why was the information collected at the screener incorrect?

PROVIDE FULL DETAILS: The reason provided will be checked and if it is not valid, the
respondent may have to be recontacted to complete the interview

-
OPEN-ENDED

IF Fchk = 0
SKIP TO NEXT VICTIM FORM (IF OTHER CRIMES EXPERIENCED

IF F1 > 1

F1a Thinking about all incidents over the last 12 months, what item or items were most
commonly stolen?

Money
1

Jewellery (belonging to
business)
2

Watches (belonging to
business)
3

IT or electrical equipment
4

Food or groceries
5

Other goods or stock
6

SECTOR A ONLY: Tools of
trade (belonging to
business)
7

Other company property
8

Unpaid services
9

(DO
NOT
READ
OUT)
Personal
possessions
(belonging to an employee
or a customer)
10

OTHER – specify
11

(DO NOT READ OUT) Too
difficult to say
12

Don’t know
X

118 CVS 2014 Technical Report

F2
Thinking about [IF F1>1: all incidents [over the last 12 months]] [IF F1=1: this incident],
what was the total value of money, goods, property or services that were stolen?

Please tell me the total value, regardless of whether the items were later recovered or
whether you received any insurance payment.

IF DK, Approximately how much?
WRITE DOWN AMOUNT IN POUNDS AND AUTOMATICALLY CODE BELOW

£
WRITE IN____________
DK
X
REF
V

ANSWER CODED TO LIST BELOW. OR IF DON’T KNOW OR REFUSED AT F2.

OK, which of the following is closest to the total value?

Nil, negligible
1
1

Up to 250 pounds
2
2

251 - 500 pounds
2
2

501 - 750 pounds
3
3

751 - 1000 pounds
3
3

1001 - 2500 pounds
4
4

2501 - 5000 pounds
5
5

5001 - 10,000 pounds
6
6

10,001 - 50,000 pounds
7
7

50,001 - 100,000 pounds
8
8

100,001 - 500,000 pounds
9
9

500,001 - 1,000,000 pounds
10
10

1,000,001 - 5,000,000 pounds
11
11

5,000,001 - 9,000,000 pounds
12
12

More than 9 million pounds
13
13

Don't know
X
X

Refused
V
V

F3
[IF F1>1: For the next few questions, I would like you to think about the most recent
incident of theft by customers you have been a victim of.] Did this take place during the
week or at the weekend?

During the week
1

At the weekend
2

DK
X

119

CVS 2014 Technical Report

F3a
At what time of day did it happen?

PROMPT AS NECESSARY.

During morning (6am-noon)
1

During afternoon (noon-6pm)
2

Morning/afternoon (can't say which)
3

During evening (6pm – midnight)
4

During night (midnight-6am)
5

Evening/night (can’t say which)
6

Don’t know
X

F3b
Could you tell me what was actually stolen? Please tell me about everything that were
taken, regardless of whether the items were returned

PROMPT IF NECESSARY

Money
1

Jewellery (belonging to
business)
2

Watches (belonging to
business)
3

IT or electrical equipment
4

Food or groceries
(belonging to business)
5

Other goods or stock
6

SECTOR A ONLY: Tools of
trade (belonging to
business)
7

Other company property
8

Unpaid services
9

(DO
NOT
READ
OUT)
Personal
possessions
(belonging to an employee
or a customer)
10

OTHER – specify
11

Don’t know
X

120 CVS 2014 Technical Report

ONLY IF QOTHTHEFT = 1

F3c
And were any metal items stolen? That is, was anything stolen that you suspect was taken
for its scrap metal value?

IF NECESSARY: This could include metal goods stored on the premises, scrap metal, lead
from a roof, metal pipes, or other metal fixtures.

Yes
1

No
2

Don’t know
X

IF QOTHTHEFT = 3 / SECTOR A ONLY

F3cCHEM
And were any chemicals stolen?

IF NECESSARY: This could include fertilisers or other chemicals used to treat crops or
livestock that are stored on the premises

Yes
1

No
2

Don’t know
X

ONLY IF QOTHTHEFT = 2(ALL SECTORS)

F3cFUEL
And was any fuel stolen?

IF NECESSARY: This includes petrol, diesel or other fuel oils that are used for business
purposes and are stored on the premises.

Yes
1

No
2

Don’t know
X

ONLY IF QOTHTHEFT = 4/ SECTOR A ONLY

F3cANIMAL
And were any livestock or animals that belong to your business stolen?

Yes
1

No
2

Don’t know
X

IF F3cANIMAL = 1

F3ANIMAL And how many livestock or animals, belonging to your business, were stolen?

121

CVS 2014 Technical Report

INSERT NUMBER

Don’t know

IF DK AT F3ANIMAL ASK FOR BANDED NUMBER

F3ANIMALRANGE
Which of the following is closest to how many livestock or animals, belonging
to your business, were stolen?

1-4
1

5-9
2

10-19
3

20-49
4

50+
5

Don’t know
X

IF F3cANIMAL = 1

F3ANIMAL2
And what type of animals or livestock were stolen?

IF NECESSARY: Only include animals stolen as part of the theft, belonging to the
business

CODE ALL THAT APPLY

Dairy cattle
1

Beef or breeding cattle
2

Sheep
3

Poultry
4

Pigs
5

Other (specify)
6

Don’t know

IF MORE THAN ONE ANIMAL SELECTED AT F3ANIMAL2

F3ANIMAL3
Please enter the number of each type of livestock or animals, belonging to your
business, which were stolen.

{ONLY DISPLAY THE CODES SELECTED AT F3ANIMAL2}

IF NECESSARY: Only include animals belonging to the business
CODE ALL THAT APPLY

Dairy cattle
1

Beef or breeding cattle
2

Sheep
3

122 CVS 2014 Technical Report

Poultry
4

Pigs
5

Other (specify)
6

Don’t know

ONLY ASK IF MORE THAN 1 INCIDENT AT F1

F4
Still thinking about [IF F1>1: the most recent] [IF F1=1: this] incident of theft by
customers, what was the total value of everything that was [stolen / unpaid]? Please tell
me the total value, regardless of whether items were later recovered or whether you
received any insurance payment.

IF DK, Approximately how much?

WRITE DOWN AMOUNT IN POUNDS AND AUTOMATICALLY CODE BELOW

£
WRITE IN____________
DK
X
REF
V

LOGIC CHECK: ANSWER GIVEN AT F4 CAN NOT BE HIGHER THAN ANSWER GIVEN AT F2

ANSWER CODED TO LIST BELOW. OR IF DON’T KNOW OR REFUSED AT F4

F5

OK, which of the following is closest to the total value?

Nil, negligible
1
1

Up to 250 pounds
2
2

251 - 500 pounds
2
2

501 - 750 pounds
3
3

751 - 1000 pounds
3
3

1001 - 2500 pounds
4
4

2501 - 5000 pounds
5
5

5001 - 10,000 pounds
6
6

10,001 - 50,000 pounds
7
7

50,001 - 100,000 pounds
8
8

100,001 - 500,000 pounds
9
9

500,001 - 1,000,000 pounds
10
10

1,000,001 - 5,000,000 pounds
11
11

5,000,001 - 9,000,000 pounds
12
12

More than 9 million pounds
13
13

Don't know
X
X

Refused
V
V

F7a
Did you report the incident to the police?

Yes
1

123

CVS 2014 Technical Report

No
2

Don’t know
X

IF INCIDENT REPORTED TO POLICE AT F7a

F7B Did the police give you a crime reference number for this incident?

Yes
1

No
2

Don’t know
X

IF YES AT F7B

F7C Please could you provide the crime reference number for this incident?

Crime ref no.
WRITE
IN____________
DK
X
REF
V

IF INCIDENT NOT REPORTED TO POLICE F7a

F8

Why didn’t you report the incident to the police?

DO NOT READ OUT. MULTICODE

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

Police could not have done anything
3

Police have not done anything in the
past
4

Police would not be interested
5

There was no insurance requirement
6

Inappropriate for the police; deal
with matter ourselves
7

Fear of reprisals
8

They occur too frequently
9

Reported to other authorities
10

Don't have the time; inconvenient
11

Would increase insurance cost
12

Fear of negative publicity / impact
on reputation of business
13

Tried to / was unable to contact
police
14

124 CVS 2014 Technical Report

Police came automatically /
responded to an alarm
15

Someone else reported the incident
16

Dealt with by a private security firm
17

DK / Can't remember
X

Other (WRITE IN)
0

F9a
Did you make a claim to an insurance company?

Yes
1

No
2

Don’t know
X

IF DID NOT MAKE A CLAIM TO AN INSURANCE COMPANY AT F9A

F9B Why didn’t you make a claim to an insurance company?

DO NOT READ OUT. MULTICODE

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

There was no insurance requirement
6

They occur too frequently
9

Don't have the time; inconvenient
11

Would increase insurance cost
12

Tried to / was unable to contact
insurance company
14

Don’t have an insurance policy
15

Someone else is responsible for
insurance claims (e.g. Head Office)
16

DK / Can't remember
X

Other (WRITE IN)
0

ASK ALL

F12
Do you think this was someone working alone or

READ OUT

A loosely knit group

1

Or, an organised group of criminals

2

(DO NOT READ OUT) Someone
working alone
3

125

CVS 2014 Technical Report

(Don’t know)
x

IF F12 = 2

F13 And can you tell me what led you to believe that this was a group of organised criminals?
PROBE FULLY. PROMPT: What else?

OPEN

IF F7A = 1
F14
[IF (A8A NOT = 1) AND (B7A NOT = 1) AND (C9A NOT = 1) AND (D9A NOT = 1) AND (E7A
NOT = 1) AND (L10A NOT = 1) AND (M5A NOT = 1)]
All businesses that are victims of crime are entitled to make an Impact Statement which
outlines how a crime has affected the business. Businesses should be offered that
opportunity by the police. This may be offered at the same time as a witness statement or
by self-completion, either by post or by email.

Did the police give you the opportunity to make an Impact Statement?

[IF A8A = 1 OR B7A = 1 OR C9A = 1 OR D9A = 1 OR E7A = 1 OR L10A = 1 OR M5A = 1]
Did the police give you the opportunity to make an Impact Statement?

IF NECESSARY: All businesses that are victims of crime are entitled to make an Impact
Statement which outlines how a crime has affected the business. Businesses should be
offered that opportunity by the police. This may be offered at the same time as a witness
statement or by self-completion, either by post or by email.

Yes
1

No
2

Don’t know
X

IF ‘Yes’ at F14

F15 Did you make an impact statement?

Yes
1

No
2

Don’t know
X

G
THEFT BY EMPLOYEES

ASK IF Q26comb = 2 OTHERS CHECK ROUTING ABOVE H1

G1Intro
You said earlier that an employee stole money, goods, company property or services
from your business at these premises. I would like to ask a few questions about this.

126 CVS 2014 Technical Report

This includes thefts by employees who work at different sites as long as the theft took
place against these premises. It does not include theft of employees’ personal property.

I will refer to this type of incident as a theft by employees.

IF LOOKED AT CRIME SHEET PROMPT(q3a1=1): This is section J on the Experience of
Crime sheet

G1
How many thefts of money, goods, company property or services were committed by
employees at your premises [in the last 12 months]?

WRITE
IN_________________________

IF ZERO AT G1

Gchk
You said earlier that you did have a theft by an employee in the last 12 months. Can I
double check, how many incidents of thefts by employees have you had at your premises
[in the last 12 months]

WRITE
IN_________________________

IF Gchk = 0

Gchk2 INTERVIEWER: Why was the information collected at the screener incorrect?

PROVIDE FULL DETAILS: The reason provided will be checked and if it is not valid, the
respondent may have to be recontacted to complete the interview

-
OPEN-ENDED

IF Gchk = 0
SKIP TO NEXT VICTIM FORM (IF OTHER CRIMES EXPERIENCED

G3A1
[IF G1>1: For the next few questions, I would like you to think about the most recent
incident of theft by employees]. Did this incident take place during the week or at the
weekend?

During the week
1

127

CVS 2014 Technical Report

At the weekend
2

DK
X

G3A2 At what time of day did it happen?

PROMPT AS NECESSARY.

During morning (6am-noon)
1

During afternoon (noon-6pm)
2

Morning/afternoon (can't say which)
3

During evening (6pm – midnight)
4

During night (midnight-6am)
5

Evening/night (can’t say which)
6

Don’t know
X

G3b
Could you tell me what was actually stolen? Please tell me about everything that was taken,
regardless of whether items were returned

PROMPT IF NECESSARY. MULTICODE ALLOWED

Money
1

Jewellery (belonging to
business)
2

Watches (belonging to
business)
3

IT or electrical equipment
4

Food or groceries
(belonging to business)
5

Other goods or stock
6

SECTOR A ONLY: Tools of
trade (belonging to
business)
7

Other company property
8

Unpaid services
9

(DO
NOT
READ
OUT)
Personal
possessions
(belonging to an employee
or a customer)
10

OTHER – specify
11

Don’t know
X

ONLY IF QOTHTHEFT = 1

128 CVS 2014 Technical Report

G3c
And were any metal items stolen? That is was anything stolen that you suspect was taken
for its scrap metal value?

IF NECESSARY: This could include metal goods stored on the premises, scrap metal, lead
from a roof, metal pipes, or other metal fixtures.

Yes
1

No
2

Don’t know
X

ONLY IF ONLY IF QOTHTHEFT = 3/ SECTOR A ONLY

G3cCHEM
And were any chemicals stolen?

IF NECESSARY: This could include fertilisers or other chemicals used to treat crops or
livestock that are stored on the premises

Yes
1

No
2

Don’t know
X

ONLY IF ONLY IF QOTHTHEFT = 3(ALL SECTORS)

G3cFUEL
And was any fuel stolen?

IF NECESSARY: This includes petrol, diesel or other fuel oils that are used for business
purposes and are stored on the premises.

Yes
1

No
2

Don’t know
X

ONLY IF ONLY IF QOTHTHEFT = 4/ SECTOR A ONLY

G3cANIMAL And were any livestock or animals that belong to your business stolen?

Yes
1

No
2

Don’t know
X

IF G3cANIMAL = 1

G3ANIMAL And how many livestock or animals, belonging to your business, were stolen?

INSERT NUMBER

Don’t know

129

CVS 2014 Technical Report

IF DK AT G3ANIMAL ASK FOR BANDED NUMBER

G3ANIMALRANGE
Which of the following is closest to how many livestock or animals, belonging
to your business, were stolen?

1-4
1

5-9
2

10-19
3

20-49
4

50+
5

Don’t know
X

IF G3cANIMAL = 1

G3ANIMAL2
And what type of animals or livestock were stolen?

IF NECESSARY: Only include animals stolen as part of the theft, belonging to the
business
CODE ALL THAT APPLY

Dairy cattle
1

Beef or breeding cattle
2

Sheep
3

Poultry
4

Pigs
5

Other (specify)
6

Don’t know

IF MORE THAN ONE ANIMAL SELECTED AT G3ANIMAL2

G3ANIMAL3
Please enter the number of each type of livestock or animals, belonging to your
business, which were stolen.

{ONLY DISPLAY THE CODES SELECTED AT G3ANIMAL2}

IF NECESSARY: Only include animals belonging to the business

CODE ALL THAT APPLY

Dairy cattle
1

Beef or breeding cattle
2

Sheep
3

Poultry
4

Pigs
5

Other (specify)
6

130 CVS 2014 Technical Report

Don’t know

G4
Still thinking about [IF G1>1: the most recent] [IF G1=1: this] incident of theft by
employees, what was the total value of everything that was [stolen / unpaid]? Please tell
me the total value, regardless of whether items were later recovered or whether you
received any insurance payment.

IF DK, Approximately how much?

WRITE DOWN AMOUNT IN POUNDS AND AUTOMATICALLY CODE BELOW

£
WRITE IN____________
DK
X
REF
V

ANSWER CODED TO LIST BELOW. OR IF DON’T KNOW OR REFUSED AT G4

G5

OK, which of the following is closest to the total value?

Nil, negligible
1
1

Up to 250 pounds
2
2

251 - 500 pounds
2
2

501 - 750 pounds
3
3

751 - 1000 pounds
3
3

1001 - 2500 pounds
4
4

2501 - 5000 pounds
5
5

5001 - 10,000 pounds
6
6

10,001 - 50,000 pounds
7
7

50,001 - 100,000 pounds
8
8

100,001 - 500,000 pounds
9
9

500,001 - 1,000,000 pounds
10
10

1,000,001 - 5,000,000 pounds
11
11

5,000,001 - 9,000,000 pounds
12
12

More than 9 million pounds
13
13

Don't know
X
X

Refused
V
V

G7a
Did you report the incident to the police?

131

CVS 2014 Technical Report

Yes
1

No
2

Don’t know
X

IF INCIDENT REPORTED TO POLICE AT G7a

G7B Did the police give you a crime reference number for this incident?

Yes
1

No
2

Don’t know
X

IF YES AT G7B

G7C Please could you provide the crime reference number for this incident?

Crime ref no.
WRITE
IN____________
DK
X
REF
V

IF INCIDENT NOT REPORTED TO POLICE (G7a)

G8

Why did you not report the incident to the police?

DO NOT READ OUT. MULTICODE

Resolved internally/ spoke to
employee directly

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

Police could not have done anything
3

Police have not done anything in the
past
4

Police would not be interested
5

There was no insurance requirement
6

Inappropriate for the police; deal
with matter ourselves
7

Fear of reprisals
8

They occur too frequently
9

Reported to other authorities
10

Don't have the time; inconvenient
11

Would increase insurance cost
12

Fear of negative publicity / impact
on reputation of business
13

132 CVS 2014 Technical Report

Tried to / was unable to contact
police
14

Police came automatically /
responded to an alarm
15

Someone else reported the incident
16

Dealt with by a private security firm
17

DK / Can't remember
X

Other (WRITE IN)
0

G9a
Did you make a claim to an insurance company?

Yes
1

No
2

Don’t know
X

IF DID NOT MAKE A CLAIM TO AN INSURANCE COMPANY AT G9a

G9b Why didn’t you make a claim to an insurance company?

DO NOT READ OUT. MULTICODE

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

There was no insurance requirement
6

They occur too frequently
9

Don't have the time; inconvenient
11

Would increase insurance cost
12

Tried to / was unable to contact
insurance company
14

Don’t have an insurance policy
15

Someone else is responsible for
insurance claims (e.g. Head Office)
16

DK / Can't remember
X

Other (WRITE IN)
0

G10a
Did you take any disciplinary action against the employee responsible?

133

CVS 2014 Technical Report

Yes
1

No
2

Don’t know
X

IF ‘No’ at G10a

G10b
Why didn’t you take any disciplinary action against the employee responsible?

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

Employee resigned
6

Was employee’s ‘first offence’
9

Don't have the time; inconvenient
11

DK / Can't remember
X

Other (WRITE IN)
0

ASK ALL

G11
Do you think this was someone working alone or

READ OUT

A loosely knit group

1

Or, an organised group of criminals

2

(DO NOT READ OUT) Someone
working alone
3

(Don’t know)
x

IF G11 = 2

G12 And can you tell me what led you to believe that this was a group of organised criminals?
PROBE FULLY. PROMPT: What else?

OPEN

IF G7A = 1

134 CVS 2014 Technical Report

G13
[IF (A8A NOT = 1) AND (B7A NOT = 1) AND (C9A NOT = 1) AND (D9A NOT = 1) AND (E7A
NOT = 1) AND (L10A NOT = 1) AND (M5A NOT = 1) AND (F7A NOT = 1)]
All businesses that are victims of crime are entitled to make an Impact Statement which
outlines how a crime has affected the business. Businesses should be offered that
opportunity by the police. This may be offered at the same time as a witness statement or
by self-completion, either by post or by email.

Did the police give you the opportunity to make an Impact Statement?

[IF A8A = 1 OR B7A = 1 OR C9A = 1 OR D9A = 1 OR E7A = 1 OR L10A = 1 OR M5A = 1 OR
F7A = 1]
Did the police give you the opportunity to make an Impact Statement?

IF NECESSARY: All businesses that are victims of crime are entitled to make an Impact
Statement which outlines how a crime has affected the business. Businesses should be
offered that opportunity by the police. This may be offered at the same time as a witness
statement or by self-completion, either by post or by email.

Yes
1

No
2

Don’t know
X

IF ‘Yes’ at G13

G14 Did you make an impact statement?

Yes
1

No
2

Don’t know
X

135

CVS 2014 Technical Report

H THEFT BY OTHERS

ASK IF Q26comb = 3 OTHERS CHECK ROUTING ABOVE I1

H1Intro
You said earlier that someone else (that is, not customers or employees) stole money,
goods, company property or services from your business at these premises. I would like
to ask a few questions about this.

I will refer to this type of incident as a theft by others.

IF LOOKED AT CRIME SHEET PROMPT(q3a1=1): This is section K on the Experience of
Crime sheet

[TEXT SUB IF ALSO EXPERIENCED THEFT BY PERSONS UNKNOWN: For the moment I am
only interested in thefts by other known persons; we will talk about thefts committed by
persons unknown in a minute]

H1
How many thefts of money, goods, company property or services were committed by others
at your premises [in the last 12 months]?

IF DK, Approximately how many?

WRITE
IN_________________________

IF ZERO AT H1

Hchk
You said earlier that you did have a theft by others in the last 12 months. Can I double
check, how many incidents of thefts by others have you had at your premises [in the last 12
months]

WRITE
IN_________________________

IF Hchk = 0

Hchk2
INTERVIEWER: Why was the information collected at the screener incorrect?

PROVIDE FULL DETAILS: The reason provided will be checked and if it is not valid, the
respondent may have to be recontacted to complete the interview

-
OPEN-ENDED

IF Hchk = 0
SKIP TO NEXT VICTIM FORM (IF OTHER CRIMES EXPERIENCED

136 CVS 2014 Technical Report

H3a
[IF H1>1: For the next few questions I would like you to think about the most recent
incident of theft by others you have been a victim of.] Did this incident take place during
the week or at the weekend?

During the week
1

At the weekend
2

DK
X

H3b
At what time of day did it happen?

PROMPT AS NECESSARY.

During morning (6am-noon)
1

During afternoon (noon-6pm)
2

Morning/afternoon (can't say which)
3

During evening (6pm – midnight)
4

During night (midnight-6am)
5

Evening/night (can’t say which)
6

Don’t know
X

H3c
Could you tell me what was actually stolen? Please tell me about everything that was taken,
regardless of whether items were returned.

PROMPT IF NECESSARY. MULTICODE ALLOWED

Money
1

Jewellery (belonging to
business)
2

Watches (belonging to
business)
3

IT or electrical equipment
4

Food or groceries
(belonging to business)
5

Other goods or stock
6

SECTOR A ONLY: Tools of
trade (belonging to
business)
7

Other company property
8

Unpaid services
9

(DO
NOT
READ
OUT)
Personal
possessions
(belonging to an employee
or a customer)
10

OTHER – specify
11

Don’t know
X

137

CVS 2014 Technical Report

ONLY IF QOTHTHEFT = 1

H3d
And were any metal items stolen? That is was anything stolen that you suspect was taken
for its scrap metal value?

IF NECESSARY: This could include metal goods stored on the premises, scrap metal, lead
from a roof, metal pipes, or other metal fixtures.

Yes
1

No
2

Don’t know
X

QOTHTHEFT = 3/ SECTOR A ONLY

H3dCHEM
And were any chemicals stolen?

IF NECESSARY: This could include fertilisers or other chemicals used to treat crops or
livestock that are stored on the premises

Yes
1

No
2

Don’t know
X

ONLY IF QOTHTHEFT = 2(ALL SECTORS)

H3dFUEL
And was any fuel stolen?

IF NECESSARY: This includes petrol, diesel or other fuel oils that are used for business
purposes and are stored on the premises.

Yes
1

No
2

Don’t know
X

ONLY QOTHTHEFT = 4/ SECTOR A ONLY

H3dANIMAL
And were any livestock or animals that belong to your business stolen?

Yes
1

No
2

Don’t know
X

138 CVS 2014 Technical Report

IF H3dANIMAL = 1

H3ANIMAL And how many livestock or animals, belonging to your business, were stolen?

INSERT NUMBER

Don’t know

IF DK ASK FOR BANDED NUMBER

1-4
1

5-9
2

10-19
3

20-49
4

50+
5

Don’t know
X

IF H3dANIMAL = 1

H3ANIMAL2
And what type of animals or livestock were stolen?

IF NECESSARY: Only include animals stolen as part of the theft, belonging to the
business

CODE ALL THAT APPLY

Dairy cattle
1

Beef or breeding cattle
2

Sheep
3

Poultry
4

Pigs
5

Other (specify)
6

Don’t know

139

CVS 2014 Technical Report

IF MORE THAN ONE ANIMAL SELECTED AT H3ANIMAL2

H3ANIMAL3
Please enter the number of each type of livestock or animals, belonging to your
business, which were stolen.

{ONLY DISPLAY THE CODES SELECTED AT H3ANIMAL2}

IF NECESSARY: Only include animals belonging to the business

CODE ALL THAT APPLY

Dairy cattle
1

Beef or breeding cattle
2

Sheep
3

Poultry
4

Pigs
5

Other (specify)
6

Don’t know

H4
Still thinking about [IF H1>1: the most recent] [IF H1=1: this] incident, what was the total
value of everything that was [stolen /unpaid]? Please tell me the total value, regardless of
whether items were later returned, or whether you received any insurance payment.

IF DK, Approximately how much?

WRITE DOWN AMOUNT IN POUNDS AND AUTOMATICALLY CODE BELOW

£
WRITE IN____________
DK
X
REF
V

140 CVS 2014 Technical Report

ANSWER CODED TO LIST BELOW. OR IF DON’T KNOW OR REFUSED AT H4

H5 OK, which of the following is closest to the total value?

Nil, negligible
1
1

Up to 250 pounds
2
2

251 - 500 pounds
2
2

501 - 750 pounds
3
3

751 - 1000 pounds
3
3

1001 - 2500 pounds
4
4

2501 - 5000 pounds
5
5

5001 - 10,000 pounds
6
6

10,001 - 50,000 pounds
7
7

50,001 - 100,000 pounds
8
8

100,001 - 500,000 pounds
9
9

500,001 - 1,000,000 pounds
10
10

1,000,001 - 5,000,000 pounds
11
11

5,000,001 - 9,000,000 pounds
12
12

More than 9 million pounds
13
13

Don't know
X
X

Refused
V
V

H7a
Did you report the incident to the police?

Yes
1

No
2

Don’t know
X

IF INCIDENT REPORTED TO POLICE AT H7a

H7B Did the police give you a crime reference number for this incident?

Yes
1

No
2

Don’t know
X

IF YES AT H7B

H7C Please could you provide the crime reference number for this incident?

141

CVS 2014 Technical Report

Crime ref no.
WRITE
IN____________
DK
X
REF
V

IF INCIDENT NOT REPORTED TO POLICE (H7a)

H8

Why didn’t you report the incident to the police?
DO NOT READ OUT. MULTICODE

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

Police could not have done anything
3

Police have not done anything in the
past
4

Police would not be interested
5

There was no insurance requirement
6

Inappropriate for the police; deal
with matter ourselves
7

Fear of reprisals
8

They occur too frequently
9

Reported to other authorities
10

Don't have the time; inconvenient
11

Would increase insurance cost
12

Fear of negative publicity / impact
on reputation of business
13

Tried to / was unable to contact
police
14

Police came automatically /
responded to an alarm
15

Someone else reported the incident
16

Dealt with by a private security firm
17

DK / Can't remember
X

Other (WRITE IN)
0

H9a
Did you make a claim to an insurance company?

Yes
1

No
2

Don’t know
X

142 CVS 2014 Technical Report

IF DID NOT MAKE A CLAIM TO AN INSURANCE COMPANY AT H9a

H9b Why didn’t you make a claim to an insurance company?

DO NOT READ OUT. MULTICODE

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

There was no insurance requirement
6

They occur too frequently
9

Don't have the time; inconvenient
11

Would increase insurance cost
12

Tried to / was unable to contact
insurance company
14

Don’t have an insurance policy
15

Someone else is responsible for
insurance claims (e.g. Head Office)
16

DK / Can't remember
X

Other (WRITE IN)
0

ASK ALL

H11
Do you think this was someone working alone or
READ OUT

A loosely knit group

1

Or, an organised group of criminals

2

(DO NOT READ OUT) Someone
working alone
3

(Don’t know)
x

IF H11 = 2

H12 And can you tell me what led you to believe that this was a group of organised criminals?
PROBE FULLY. PROMPT: What else?

OPEN

143

CVS 2014 Technical Report

IF H7A = 1
H13
[IF (A8A NOT= 1) AND (B7A NOT = 1) AND (C9A NOT = 1) AND (D9A NOT = 1) AND (E7A
NOT = A) AND (L10A NOT = 1) AND (M5A NOT = 1) AND (F7A NOT = 1) AND (G7A NOT =
1)]
All businesses that are victims of crime are entitled to make an Impact Statement. The
impact statement is given to the police, and outlines how a crime has affected the business.
This may be offered at the same time as a witness statement or by self-completion, either
by post or by email.

Did the police give you the opportunity to make an Impact Statement?

[IF A8A = 1 OR B7A = 1 OR C9A = 1 OR D9A = 1 OR E7A = 1 OR L10A = 1 OR M5A = 1 OR
F7A = 1 OR G7A = 1]
Did the police give you the opportunity to make an Impact Statement?

IF NECESSARY: All businesses that are victims of crime are entitled to make an Impact
Statement which outlines how a crime has affected the business. Businesses should be
offered that opportunity by the police. This may be offered at the same time as a witness
statement or by self-completion, either by post or by email.

Yes
1

No
2

Don’t know
X

IF ‘Yes’ at H13

H14 Did you make an impact statement?

Yes
1

No
2

Don’t know
X

144 CVS 2014 Technical Report

I
THEFT BY PERSONS UNKNOWN

ASK IF Q26comb =4 . OTHERS CHECK ROUTING ABOVE Jcog

I1Intro
You said earlier that an unknown person or persons stole money, goods, company
property or services from your business at these premises. I would like to as a few
questions about this.

I will refer to this type of incident as a theft by persons unknown.

IF LOOKED AT CRIME SHEET PROMPT(q3a1=1): This is section L on the Experience of
Crime sheet.

I1
How many thefts of money, goods, company property or services were there at your
premises [in the last 12 months] where you were unable to establish who committed the
theft?

IF DK, Approximately how many?

WRITE
IN_________________________

IF ZERO AT I1

Ichk
You said earlier that you did have a theft by persons unknown in the last 12 months. Can I
double check, how many incidents of thefts by persons unknown have you had at your
premises [in the last 12 months]

WRITE
IN_________________________

IF Ichk = 0

Ichk2 INTERVIEWER: Why was the information collected at the screener incorrect?

PROVIDE FULL DETAILS: The reason provided will be checked and if it is not valid, the
respondent may have to be recontacted to complete the interview

-
OPEN-ENDED

IF Ichk = 0
SKIP TO NEXT VICTIM FORM (IF OTHER CRIMES EXPERIENCED

145

CVS 2014 Technical Report

I3a
[IF I1>1: For the next few questions, I would like you to think about the most recent
incident of theft by persons unknown.] Did this incident take place during the week or at the
weekend?

During the week
1

At the weekend
2

DK
X

I3b
At what time of day did it happen?

PROMPT AS NECESSARY.

During morning (6am-noon)
1

During afternoon (noon-6pm)
2

Morning/afternoon (can't say which)
3

During evening (6pm – midnight)
4

During night (midnight-6am)
5

Evening/night (can’t say which)
6

Don’t know
X

I3c
Could you tell me what was actually stolen? Please tell me about everything that was taken,
regardless of whether items were returned.

PROMPT IF NECESSARY. MULTICODE ALLOWED

Money
1

Jewellery (belonging to
business)
2

Watches (belonging to
business)
3

IT or electrical equipment
4

Food or groceries
(belonging to business)
5

Other goods or stock
6

SECTOR A ONLY: Tools of
trade (belonging to
business)
7

Other company property
8

Unpaid services
9

(DO
NOT
READ
OUT)
Personal
possessions
(belonging to an employee
or a customer)
10

OTHER – specify
11

Don’t know
X

146 CVS 2014 Technical Report

QOTHTHEFT = 1

I3d
And were any metal items stolen? That is was anything stolen that you suspect was taken
for its scrap metal value?

IF NECESSARY: This could include metal goods stored on the premises, scrap metal, lead
from a roof, metal pipes, or other metal fixtures.

Yes
1

No
2

Don’t know
X

ONLY IF QOTHTHEFT = 3/ SECTOR A ONLY

I3dCHEM
And were any chemicals stolen?

IF NECESSARY: This could include fertilisers or other chemicals used to treat crops or
livestock that are stored on the premises

Yes
1

No
2

Don’t know
X

ONLY IF QOTHTHEFT = 2(ALL SECTORS)

I3dFUEL
And was any fuel stolen?

IF NECESSARY: This includes petrol, diesel or other fuel oils that are used for business
purposes and are stored on the premises.

Yes
1

No
2

Don’t know
X

ONLY IF QOTHTHEFT = 4/ SECTOR A ONLY

I3dANIMAL
And were any livestock or animals that belong to your business stolen?

Yes
1

No
2

Don’t know
X

147

CVS 2014 Technical Report

IF I3dANIMAL = 1

I3ANIMAL And how many livestock or animals, belonging to your business, were stolen?

INSERT NUMBER

Don’t know

IF DK ASK FOR BANDED NUMBER

1-4
1

5-9
2

10-19
3

20-49
4

50+
5

Don’t know
X

IF I3dANIMAL = 1

I3ANIMAL2
And what type of animals or livestock were stolen?

IF NECESSARY: Only include animals stolen as part of the theft, belonging to the
business

CODE ALL THAT APPLY

Dairy cattle
1

Beef or breeding cattle
2

Sheep
3

Poultry
4

Pigs
5

Other (specify)
6

Don’t know

148 CVS 2014 Technical Report

[IF MORE THAN ONE ANIMAL SELECTED AT I3ANIMAL2]

I3ANIMAL3
Please enter the number of each type of livestock or animals, belonging to your
business, which were stolen.

{ONLY DISPLAY THE CODES SELECTED AT I3ANIMAL2}

IF NECESSARY: Only include animals belonging to the business

CODE ALL THAT APPLY

Dairy cattle
1

Beef or breeding cattle
2

Sheep
3

Poultry
4

Pigs
5

Other (specify)
6

Don’t know

I4
Still thinking about [IF I1>1: the most recent] [IF I1=1: this] incident of theft by persons
unknown, what was the total value of everything that was stolen? Please tell me the total
value, regardless of whether items were later recovered, or whether you received any
insurance payment.

IF DK, Approximately how much?

WRITE DOWN AMOUNT IN POUNDS AND AUTOMATICALLY CODE BELOW

£
WRITE IN____________
DK
X
REF
V

149

CVS 2014 Technical Report

ANSWER CODED TO LIST BELOW. OR IF DON’T KNOW OR REFUSED AT I4

I5

OK, which of the following is closest to the total value?

Nil, negligible
1
1

Up to 250 pounds
2
2

251 - 500 pounds
2
2

501 - 750 pounds
3
3

751 - 1000 pounds
3
3

1001 - 2500 pounds
4
4

2501 - 5000 pounds
5
5

5001 - 10,000 pounds
6
6

10,001 - 50,000 pounds
7
7

50,001 - 100,000 pounds
8
8

100,001 - 500,000 pounds
9
9

500,001 - 1,000,000 pounds
10
10

1,000,001 - 5,000,000 pounds
11
11

5,000,001 - 9,000,000 pounds
12
12

More than 9 million pounds
13
13

Don't know
X
X

Refused
V
V

I7a
Did you report the incident to the police?

Yes
1

No
2

Don’t know
X

IF INCIDENT REPORTED TO POLICE AT I7a

I7B
Did the police give you a crime reference number for this incident?

Yes
1

No
2

Don’t know
X

IF YES AT I7B

I7C Please could you provide the crime reference number for this incident?

Crime ref no.
WRITE
IN____________
DK
X

150 CVS 2014 Technical Report

REF
V

IF INCIDENT NOT REPORTED TO POLICE I7a

I8

Why didn’t you not report the incident / to the police?
DO NOT READ OUT. MULTICODE

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

Police could not have done anything
3

Police have not done anything in the
past
4

Police would not be interested
5

There was no insurance requirement
6

Inappropriate for the police; deal
with matter ourselves
7

Fear of reprisals
8

They occur too frequently
9

Reported to other authorities
10

Don't have the time; inconvenient
11

Would increase insurance cost
12

Fear of negative publicity / impact
on reputation of business
13

Tried to / was unable to contact
police
14

Police came automatically /
responded to an alarm
15

Someone else reported the incident
16

Dealt with by a private security firm
17

DK / Can't remember
X

Other (WRITE IN)
0

I9a
Did you make a claim to an insurance company?

Yes
1

No
2

Don’t know
X

151

CVS 2014 Technical Report

IF DID NOT MAKE A CLAIM TO AN INSURANCE COMPANY AT I9a

I9b Why didn’t you make a claim to an insurance company?

DO NOT READ OUT. MULTICODE

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

There was no insurance requirement
6

They occur too frequently
9

Don't have the time; inconvenient
11

Would increase insurance cost
12

Tried to / was unable to contact
insurance company
14

Don’t have an insurance policy
15

Someone else is responsible for
insurance claims
16

DK / Can't remember
X

Other (WRITE IN)
0

IF I7A = 1
I10
[IF (A8A NOT = 1) AND (B7A NOT = 1) AND (C9A NOT = 1) AND (D9A NOT = 1) AND (E7A
NOT = 1) AND (L10A NOT = 1) AND (M5A NOT = 1) AND (F7A NOT = 1) AND (G7A NOT =
1) AND (H7A NOT = 1)]
All businesses that are victims of crime are entitled to make an Impact Statement which
outlines how a crime has affected the business. Businesses should be offered that
opportunity by the police. This may be offered at the same time as a witness statement or
by self-completion, either by post or by email.

Did the police give you the opportunity to make an Impact Statement?

[IF A8A = 1 OR B7A = 1 OR C9A = 1 OR D9A = 1 OR E7A = 1 OR L10A = 1 OR M5A = 1 OR
F7A = 1 OR G7A = 1 OR H7A = 1]
Did the police give you the opportunity to make an Impact Statement?

IF NECESSARY: All businesses that are victims of crime are entitled to make an Impact
Statement which outlines how a crime has affected the business. Businesses should be
offered that opportunity by the police. This may be offered at the same time as a witness
statement or by self-completion, either by post or by email.

Yes
1

No
2

152 CVS 2014 Technical Report

Don’t know
X

IF ‘Yes’ at I10

I11 Did you make an impact statement?

Yes
1

No
2

Don’t know
X

153

CVS 2014 Technical Report

J. FRAUD BY EMPLOYEES

ASK ALL WHO HAD EXPERIENCED EMPLOYEE FRAUD
ASK IF Q27 / 1. OTHERS CHECK ROUTING ABOVE Kcog

JIntro
You said earlier your business at these premises had experienced fraud by employees [in
the last 12 months]. I would like to ask a few questions about this.

[IF MORE THAN 1 PREMISES – IF7A>1] Remember this is only against these premises

IF LOOKED AT CRIME SHEET PROMPT(q3a1=1): This is section M on the Experience of
Crime sheet.

Jcog
Thinking about all incidents of fraud by employees against your business at these
premises [in the last 12 months], what was the total value of the financial loss?
IF DK , Approximately how much?

WRITE DOWN AMOUNT IN POUNDS AND AUTOMATICALLY CODE BELOW

£
WRITE IN____________
DK
X
REF
V

ANSWER CODED TO LIST BELOW. OR IF DON’T KNOW OR REFUSED AT Jcog.

Jcogz
OK, which of the following is closest to the total value?

Nil, negligible
1
1

Up to 250 pounds
2
2

251 - 500 pounds
2
2

501 - 750 pounds
3
3

751 - 1000 pounds
3
3

1001 - 2500 pounds
4
4

2501 - 5000 pounds
5
5

5001 - 10,000 pounds
6
6

10,001 - 50,000 pounds
7
7

50,001 - 100,000 pounds
8
8

100,001 - 500,000 pounds
9
9

500,001 - 1,000,000 pounds
10
10

1,000,001 - 5,000,000 pounds
11
11

5,000,001 - 9,000,000 pounds
12
12

More than 9 million pounds
13
13

Don't know
X
X

Refused
V
V

154 CVS 2014 Technical Report

ASK IF YES AT Q27 / 1. OTHERS CHECK ROUTING ABOVE K1

J1anw
[In the last 12 months] has an employee done any of the following:
READ OUT. CODE ALL THAT APPLY

IF YES RECORD NUMBER OF INCIDENTS IN LAST 12 MONTHS
IF DK, Approximately how many?

Please refer to list 1 of your experience of crime sheet.

Fraudulent accounting (including
fiddling expenses, fraudulent claims
for work not done, creating fake
payroll records, or changes to
existing payments )
1
WRITE IN_____________________
Used a business credit or debit card
fraudulently (e.g. used it beyond
what is permitted by business
policy)
2
WRITE IN_____________________
Withheld or ‘skimmed’ takings (e.g.
taken money from customers that
was intended for the business)
3
WRITE IN_____________________
Created non-existent customers or
suppliers to defraud the business
4

Diverted company funds to their own
account
5
WRITE IN_____________________
Exploited business assets and
information (e.g. misused
confidential, commercially valuable
information such as customer data)
6

Committed a fraud relating to
purchase of goods or services (e.g.
received inferior or no goods and
services at all for personal gain)
(sometimes called ‘procurement
fraud’)
7
WRITE IN
______________________
Sold goods or services fraudulently
(e.g. sold without giving the takings
back to the business)
8
WRITE IN
______________________
Taken kickback or sweetheart
payments or colluded with another
organisation to defraud your
business
9
WRITE IN
______________________
Any other type of fraud? (please
specify)
10
WRITE IN
______________________
Don’t Know
x

155

CVS 2014 Technical Report

IF ZERO AT J1anw

Jchk
You said earlier that you had experienced fraud by employees in the last 12 months. Can I
double check, [In the last 12 months] has an employee done any of the following:

READ OUT. CODE ALL THAT APPLY
IF YES RECORD NUMBER OF INCIDENTS IN LAST 12 MONTHS
IF DK, Approximately how many?

Fraudulent accounting (including
fiddling expenses, fraudulent claims
for work not done, creating fake
payroll records, or changes to
existing payments )
1
WRITE IN_____________________
Used a business credit or debit card
fraudulently (e.g. used it beyond
what is permitted by business
policy)
2
WRITE IN_____________________
Withheld or ‘skimmed’ takings (e.g.
taken money from customers that
was intended for the business)
3
WRITE IN_____________________
Created non-existent customers or
suppliers to defraud the business
4

Diverted company funds to their own
account
5
WRITE IN_____________________
Exploited business assets and
information (e.g. misused
confidential, commercially valuable
information such as customer data)
6

Committed a fraud relating to
purchase of goods or services (e.g.
received inferior or no goods and
services at all for personal gain)
(sometimes called ‘procurement
fraud’)
7
WRITE IN
______________________
Sold goods or services fraudulently
(e.g. sold without giving the takings
back to the business)
8
WRITE IN
______________________

156 CVS 2014 Technical Report

IF Jchk = 0

Text: YOU MUST INFORM YOUR SUPERVISOR BEFORE PROCEEDING

IF Jchk = 0

Jchk2 INTERVIEWER: Why was the information collected at the screener incorrect?

PROVIDE FULL DETAILS: The reason provided will be checked and if it is not valid, the
respondent may have to be recontacted to complete the interview

-
OPEN-ENDED

IF Jchk = 0

SKIP TO NEXT VICTIM FORM (IF OTHER CRIMES EXPERIENCED

For the next few questions, I would like you to think about the most recent incident of fraud by
employees.

ONLY ASK IF MORE THAN 1 INCIDENT OF FRAUD AT J1anw

J2
What type of fraud was this?

READ OUT. SINGLE CODE
SCRIPTING: SCREEN OUT ANSWER CODES IF ‘0’ AT PREVIOUS QUESTION

Fraudulent accounting (including
fiddling expenses, fraudulent claims
for work not done, creating fake
payroll records, or changes to
existing payments )
1

Used a business credit or debit card
fraudulently (e.g. used it beyond
what is permitted by business
policy)
2

Withheld or ‘skimmed’ takings (e.g.
taken money from customers that
was intended for the business)
3

Created non-existent customers or
suppliers to defraud the business
4

Diverted company funds to their own
account
5

157

CVS 2014 Technical Report

Exploited business assets and
information (e.g. misused
confidential, commercially valuable
information such as customer data)
6

Committed a fraud relating to
purchase of goods or services (e.g.
received inferior or no goods and
services at all for personal gain)
(sometimes called ‘procurement
fraud’)
7

Sold goods or services fraudulently
(e.g. sold without giving the takings
back to the business)
8
WRITE IN
______________________
Taken kickback or sweetheart
payments or colluded with another
organisation to defraud your
business
8

Any other type of fraud? (please
specify)
9

Don’t Know
x

ONLY ASK IF MORE THAN 1 INCIDENT OF FRAUD AT J1anw

J3
What was the value of financial loss to the business at these premises in the most recent
incident of fraud by employees

IF DK , Approximately how much?
WRITE DOWN AMOUNT IN POUNDS AND AUTOMATICALLY CODE BELOW

£
WRITE IN____________
DK
X
REF
V

LOGIC CHECK: ANSWER GIVEN AT J3 CAN NOT BE HIGHER THAN ANSWER GIVEN AT JCOG

158 CVS 2014 Technical Report

ANSWER CODED TO LIST BELOW. OR IF DON’T KNOW OR REFUSED AT J3.

J4

OK, which of the following is closest to the total value?

Nil, negligible
1
1

Up to 250 pounds
2
2

251 - 500 pounds
2
2

501 - 750 pounds
3
3

751 - 1000 pounds
3
3

1001 - 2500 pounds
4
4

2501 - 5000 pounds
5
5

5001 - 10,000 pounds
6
6

10,001 - 50,000 pounds
7
7

50,001 - 100,000 pounds
8
8

100,001 - 500,000 pounds
9
9

500,001 - 1,000,000 pounds
10
10

1,000,001 - 5,000,000 pounds
11
11

5,000,001 - 9,000,000 pounds
12
12

More than 9 million pounds
13
13

Don't know
X
X

Refused
V
V

J7a
Did you report the incident to the police?

Yes
1

No
2

Don’t know
X

IF INCIDENT NOT REPORTED TO POLICE (J7a)

J8a
Why didn’t you report the incident to the police?
DO NOT READ OUT. MULTICODE

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

Police could not have done anything
3

Police have not done anything in the
past
4

Police would not be interested
5

There was no insurance requirement
6

159

CVS 2014 Technical Report

Inappropriate for the police; deal
with matter ourselves
7

Fear of reprisals
8

They occur too frequently
9

Reported to other authorities
10

Don't have the time; inconvenient
11

Would increase insurance cost
12

Fear of negative publicity / impact
on reputation of business
13

Tried to / was unable to contact
police
14

Police came automatically /
responded to an alarm
15

Someone else reported the incident
16

Realised too late after the incident /
too long had passed
17

Know to report fraud incidents
directly to Action Fraud
18

DK / Can't remember
X

Other (WRITE IN)
0

J8b
[IF J8a = 18: Can I just check,] Did you report the incident to Action Fraud?

IF NO, AND RESPONDENT DID NOT MENTION ACTION FRAUD AT PREVIOUS QUESTION –
PROBE: Were you aware of Action Fraud before today?
IF REQUIRED: ACTION FRAUD IS THE UK’S NATIONAL FRAUD AND INTERNET CRIME
REPORTING CENTRE

J9a
Did you make a claim to an insurance company?

Yes
1

No
2

Don’t know
X

IF DID NOT MAKE A CLAIM TO AN INSURANCE COMPANY AT J9a

J9b Why didn’t you make a claim to an insurance company?

DO NOT READ OUT. MULTICODE

Yes
1

No – but aware of Action Fraud
2

No – NOT aware of Action Fraud
3

Don’t know
X

160 CVS 2014 Technical Report

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

There was no insurance requirement
6

They occur too frequently
9

Don't have the time; inconvenient
11

Would increase insurance cost
12

Tried to / was unable to contact
insurance company
14

Don’t have an insurance policy
15

Someone else is responsible for
insurance claims (e.g. Head Office)
16

DK / Can't remember
X

Other (WRITE IN)
0

J10a Did you take any disciplinary action against the employee responsible?

Yes
1

No
2

Don’t know
X

IF ‘No’ at J10a

J10b Why didn’t you take any disciplinary action against the employee responsible?

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

Employee resigned
6

Was employee’s ‘first offence’
9

Don't have the time; inconvenient
11

DK / Can't remember
X

Other (WRITE IN)
0

ASK ALL

J12
Do you think this was someone working alone or

READ OUT

A loosely knit group

1

161

CVS 2014 Technical Report

Or, an organised group of criminals

2

(DO NOT READ OUT) Someone
working alone
3

(Don’t know)
x

IF J12 = 2

J13 And can you tell me what led you to believe that this was a group of organised criminals?
PROBE FULLY. PROMPT: What else?

OPEN

IF J7A = 1
J14
[IF (A8A NOT = 1) AND (B7A NOT = 1) AND (C9A NOT = 1) AND (D9A NOT = 1) AND (E7A
NOT = 1) AND (L10A NOT = 1) AND (M5A NOT = 1) AND (F7A NOT = 1) AND (G7A NOT =
1) AND (H7A NOT = 1) AND (I7A NOT = 1)]
All businesses that are victims of crime are entitled to make an Impact Statement which
outlines how a crime has affected the business. Businesses should be offered that
opportunity by the police. This may be offered at the same time as a witness statement or
by self-completion, either by post or by email.

Did the police give you the opportunity to make an Impact Statement?

[IF A8A = 1 OR B7A = 1 OR C9A = 1 OR D9A = 1 OR E7A = 1 OR L10A = 1 OR M5A = 1 OR
F7A = 1 OR G7A = 1 OR H7A = 1 OR I7A = 1]
Did the police give you the opportunity to make an Impact Statement?

IF NECESSARY: All businesses that are victims of crime are entitled to make an Impact
Statement which outlines how a crime has affected the business. Businesses should be
offered that opportunity by the police. This may be offered at the same time as a witness
statement or by self-completion, either by post or by email.

Yes
1

No
2

Don’t know
X

IF ‘Yes’ at J14

J15 Did you make an impact statement?

Yes
1

No
2

162 CVS 2014 Technical Report

Don’t know
X

163

CVS 2014 Technical Report

K FRAUD BY OTHERS

ASK ALL WHO HAD EXPERIENCED FRAUD BY OTHERS
ASK IF Q27 / 2. OTHERS CHECK ROUTING ABOVE UKCOG

KIntro
You said earlier that your business at these premises had experienced fraud by someone
other than an employee. I would like to ask a few questions about this.

I will refer to this type of offence as a fraud by others.

IF LOOKED AT CRIME SHEET PROMPT(q3a1=1): This is section N on the Experience of
Crime sheet.

[IF MORE THAN 1 PREMISES – IF7A>1] Remember this is only against these premises

ASK ALL WHO HAD EXPERIENCED EMPLOYEE FRAUD

Kcog
Thinking about all incidents of fraud by others against your business at these premises [in
the last 12 months], what was the total value of the financial loss?

IF DK , Approximately how much?
WRITE DOWN AMOUNT IN POUNDS AND AUTOMATICALLY CODE BELOW

£
WRITE IN____________
DK
X
REF
V

164 CVS 2014 Technical Report

ANSWER CODED TO LIST BELOW OR IF DON’T KNOW OR REFUSED AT kcog

Kcogz OK, which of the following is closest to the total value?

Nil, negligible
1
1

Up to 250 pounds
2
2

251 - 500 pounds
2
2

501 - 750 pounds
3
3

751 - 1000 pounds
3
3

1001 - 2500 pounds
4
4

2501 - 5000 pounds
5
5

5001 - 10,000 pounds
6
6

10,001 - 50,000 pounds
7
7

50,001 - 100,000 pounds
8
8

100,001 - 500,000 pounds
9
9

500,001 - 1,000,000 pounds
10
10

1,000,001 - 5,000,000 pounds
11
11

5,000,001 - 9,000,000 pounds
12
12

More than 9 million pounds
13
13

Don't know
X
X

Refused
V
V

ASK IF Q28 / 1. OTHERS CHECK ROUTING ABOVE L1

K1
[In the last 12 months] has someone other than an employee done any of the following:
9
READ OUT. CODE ALL THAT APPLY
IF YES RECORD NUMBER OF INCIDENTS IN LAST 12 MONTHS
IF DK, Approximately how many?

K1
K1a No Of Incidents
Credit, debit or store card fraud (e.g.
paying with stolen, cloned or invalid
cards)
1

Cheque fraud (e.g. forged cheques,
cheque overpayment fraud)
2

Refunds or receipt fraud (e.g.
fraudulently claimed a refund for
goods or services)
3

Online banking fraud
4

Made a fraudulent insurance claim
against you (e.g. a customer claimed
to have had an accident to claim
against public liability insurance)
5

165

CVS 2014 Technical Report

Diverted payments to a fraudulent
account (sometimes called ‘mandate’
fraud)
6

Made fraudulent payment claims for
goods or services that were not
delivered or not delivered as
specified (sometimes called
‘procurement fraud’)
7

Falsely claimed to be working for
your business to obtain credit, goods
or services (sometimes called
‘identity fraud’)
8

Any other type of fraud? (please
specify)
9

Don’t Know
X

IF ZERO AT K1

Kchk
You said earlier that you had experienced fraud by someone other than an employee in the
last 12 months. Can I double check, [in the last 12 months] has someone other than an
employee done any of the following:
READ OUT. CODE ALL THAT APPLY
IF YES RECORD NUMBER OF INCIDENTS IN LAST 12 MONTHS
IF DK, Approximately how many?

K1
K1a No Of Incidents
Credit, debit or store card fraud (e.g.
paying with stolen, cloned or invalid
cards)
1

Cheque fraud (e.g. forged cheques,
cheque overpayment fraud)
2

Refunds or receipt fraud (e.g.
fraudulently claimed a refund for
goods or services)
3

Online banking fraud
4

Made a fraudulent insurance claim
against you (e.g. a customer claimed
to have had an accident to claim
against public liability insurance)
5

Diverted payments to a fraudulent
account (sometimes called ‘mandate’
fraud)
6

Made fraudulent payment claims for
goods or services that were not
delivered or not delivered as
specified (sometimes called
‘procurement fraud’)
7

166 CVS 2014 Technical Report

Falsely claimed to be working for
your business to obtain credit, goods
or services (sometimes called
‘identity fraud’)
8

Any other type of fraud? (please
specify)
9

Don’t Know
X

IF Kchk = 0

Text: YOU MUST INFORM YOUR SUPERVISOR BEFORE PROCEEDING

IF Kchk = 0

Kchk2
INTERVIEWER: Why was the information collected at the screener incorrect?

PROVIDE FULL DETAILS: The reason provided will be checked and if it is not valid, the
respondent may have to be recontacted to complete the interview

-
OPEN-ENDED

IF Kchk = 0
SKIP TO NEXT VICTIM FORM (IF OTHER CRIMES EXPERIENCED

For the next few questions, I would like you to think about the most recent incident of
fraud by others.

ONLY ASK IF MORE THAN 1 INCIDENT OF FRAUD AT K1

K2
What type of fraud was this?

READ OUT. SINGLE CODE
SCRIPTING: SCREEN OUT ANSWER CODES IF ‘0’ AT PREVIOUS QUESTION

K1

Credit, debit or store card fraud (e.g.
paying with stolen, cloned or invalid
cards)
1

Cheque fraud (e.g. forged cheques,
cheque overpayment fraud)
2

Refunds or receipt fraud (e.g.
fraudulently claimed a refund for
goods or services)
3

Online banking fraud
4

167

CVS 2014 Technical Report

Made a fraudulent insurance claim
against you (e.g. a customer claimed
to have had an accident to claim
against public liability insurance)
5

Diverted payments to a fraudulent
account (sometimes called ‘mandate’
fraud)
6

Made fraudulent payment claims for
goods or services that were not
delivered or not delivered as
specified (sometimes called
‘procurement fraud’)
7

Falsely claimed to be working for
your business to obtain credit, goods
or services (sometimes called
‘identity fraud’)
8

Any other type of fraud? (please
specify)
9

Don’t Know
X

ASK IF LAST INCIDENT WAS OF USING CREDIT / DEBIT / CHEQUE CARD FRAUD (K2 / 1 OR K1 /1
(AND NO OTHER TYPES)

K1c
Was the most recent incident of credit, debit or cheque card fraud conducted in person, over
the internet or over the phone?

CODE ONE ONLY

In person
1

Over the internet
2

Over the phone
3

Don’t know

ONLY ASK IF MORE THAN 1 INCIDENT OF FRAUD AT K1

K3
What was the total financial value of the loss to the business at these premises in the most
recent incident of fraud by others?

IF DK, Approximately how much?

WRITE DOWN AMOUNT IN POUNDS AND AUTOMATICALLY CODE BELOW

£
WRITE IN____________
DK
X
REF
V

LOGIC CHECK - ANSWER GIVEN AT K3 CAN NOT BE HIGHER THAN ANSWER GIVEN AT
KCOG

168 CVS 2014 Technical Report

ANSWER CODED TO LIST BELOW. OR IF DON’T KNOW OR REFUSED AT K3.

K4

OK, which of the following is closest to the total value?

K6a Did you report the incident to the police?

Yes
1

No
2

Don’t know
X

IF INCIDENT NOT REPORTED TO POLICE (K6a)

K7

Why didn’t you report the incident to the police?
DO NOT READ OUT. MULTICODE

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

Police could not have done anything
3

Police have not done anything in the
past
4

Police would not be interested
5

There was no insurance requirement
6

Inappropriate for the police; deal
with matter ourselves
7

Nil, negligible
1
1

Up to 250 pounds
2
2

251 - 500 pounds
2
2

501 - 750 pounds
3
3

751 - 1000 pounds
3
3

1001 - 2500 pounds
4
4

2501 - 5000 pounds
5
5

5001 - 10,000 pounds
6
6

10,001 - 50,000 pounds
7
7

50,001 - 100,000 pounds
8
8

100,001 - 500,000 pounds
9
9

500,001 - 1,000,000 pounds
10
10

1,000,001 - 5,000,000 pounds
11
11

5,000,001 - 9,000,000 pounds
12
12

More than 9 million pounds
13
13

Don't know
X
X

Refused
V
V

169

CVS 2014 Technical Report

Fear of reprisals
8

They occur too frequently
9

Reported to other authorities
10

Don't have the time; inconvenient
11

Would increase insurance cost
12

Fear of negative publicity / impact on
reputation of business
13

Tried to / was unable to contact
police
14

Police came automatically /
responded to an alarm
15

Someone else reported the incident
16

Crime was committed in another
country
17

Realised too late after the incident /
too long had passed
18

Know to report fraud incidents to
Action Fraud
19

DK / Can't remember
X

Other (WRITE IN)
0

K7a
[IF K7 = 19: Can I just check,] Did you report the incident to Action Fraud?

IF NO, AND RESPONDENT DID NOT MENTION ACTION FRAUD AT PREVIOUS QUESTION –
PROBE: Were you aware of Action Fraud before today?
IF REQUIRED: ACTION FRAUD IS THE UK’S NATIONAL FRAUD AND INTERNET CRIME
REPORTING CENTRE

Yes
1

No – but aware of Action Fraud
2

No – NOT aware of Action Fraud
3

Don’t know
X

K8

Did you make a claim to an insurance company?

Yes
1

No
2

Don’t know
X

IF DID NOT MAKE A CLAIM TO AN INSURANCE COMPANY AT K8

K8A Why didn’t you make a claim to an insurance company?

DO NOT READ OUT. MULTICODE

No loss or damage
1

170 CVS 2014 Technical Report

Too trivial (loss was so small / very
low value)
2

There was no insurance requirement
6

They occur too frequently
9

Don't have the time; inconvenient
11

Would increase insurance cost
12

Tried to / was unable to contact
insurance company
14

Don’t have an insurance policy
15

Someone else is responsible for
insurance claims (e.g. Head Office)
16

DK / Can't remember
X

Other (WRITE IN)
0

ASK ALL

K12
Do you think this was someone working alone or
READ OUT

A loosely knit group

1

Or, an organised group of criminals

2

(DO NOT READ OUT) Someone
working alone
3

(Don’t know)
x

IF K12 = 2

K13 And can you tell me what led you to believe that this was a group of organised criminals?
PROBE FULLY. PROMPT: What else?

OPEN

IF K6A = 1
K14
[IF (A8A NOT = 1) AND (B7A NOT = 1) AND (C9A NOT = 1) AND (D9A NOT = 1) AND (E7A
NOT = 1) AND (L10A NOT = 1) AND (M5A NOT = 1) AND (F7A NOT = 1) AND (G7A NOT =
1) AND (H7A NOT = 1) AND (I7A NOT = 1) AND (J7A NOT = 1)]
All businesses that are victims of crime are entitled to make an Impact Statement which
outlines how a crime has affected the business. Businesses should be offered that
opportunity by the police. This may be offered at the same time as a witness statement or
by self-completion, either by post or by email.

Did the police give you the opportunity to make an Impact Statement?

171

CVS 2014 Technical Report

[IF A8A = 1 OR B7A = 1 OR C9A = 1 OR D9A = 1 OR E7A = 1 OR L10A = 1 OR M5A = 1 OR
F7A = 1 OR G7A = 1 OR H7A = 1 OR I7A = 1 OR J7A = 1]
Did the police give you the opportunity to make an Impact Statement?

IF NECESSARY: All businesses that are victims of crime are entitled to make an Impact
Statement which outlines how a crime has affected the business. Businesses should be
offered that opportunity by the police. This may be offered at the same time as a witness
statement or by self-completion, either by post or by email.

Yes
1

No
2

Don’t know
X

IF ‘Yes’ at K14

K15 Did you make an impact statement?

Yes
1

No
2

Don’t know
X

172 CVS 2014 Technical Report

UK. FRAUD BY PERSONS UNKNOWN

ASK ALL WHO HAD EXPERIENCED FRAUD BY PERSONS UNKNOWN
ASK IF Q27 / 3. OTHERS GO TO N1nw (NEXT SECTION)

UKintro You said earlier that an unknown person or persons defrauded your business at these
premises. I would like to ask a few questions about this.

I will refer to this type of incident as a fraud by persons unknown.

IF LOOKED AT CRIME SHEET PROMPT(q3a1=1): This is section O on the Experience of
Crime sheet.

[IF MORE THAN 1 PREMISES – IF7A>1] Remember this is only against these premises

ASK ALL WHO HAD EXPERIENCED EMPLOYEE FRAUD

UKcog
Thinking about all incidents of fraud by persons unknown against your business at these
premises [in the last 12 months], what was the total value of the financial loss?

IF DK , Approximately how much?
WRITE DOWN AMOUNT IN POUNDS AND AUTOMATICALLY CODE BELOW

£
WRITE IN____________
DK
X
REF
V

173

CVS 2014 Technical Report

ANSWER CODED TO LIST BELOW. OR IF DON’T KNOW OR REFUSED AT Ukcog

Ukcogz
OK, which of the following is closest to the total value?

Nil, negligible
1
1

Up to 250 pounds
2
2

251 - 500 pounds
2
2

501 - 750 pounds
3
3

751 - 1000 pounds
3
3

1001 - 2500 pounds
4
4

2501 - 5000 pounds
5
5

5001 - 10,000 pounds
6
6

10,001 - 50,000 pounds
7
7

50,001 - 100,000 pounds
8
8

100,001 - 500,000 pounds
9
9

500,001 - 1,000,000 pounds
10
10

1,000,001 - 5,000,000 pounds
11
11

5,000,001 - 9,000,000 pounds
12
12

More than 9 million pounds
13
13

Don't know
X
X

Refused
V
V

UK1a
Please tell me which of the following types of fraud by persons unknown you have
experienced [in the last 12 months]

READ OUT. CODE ALL THAT APPLY
IF YES RECORD NUMBER OF INCIDENTS IN LAST 12 MONTHS
IF DK, Approximately how many?
Please refer to list 2 of your experience of crime sheet.

UK1
UK1a No Of Incidents
Credit, debit or store card fraud (e.g.
paying with stolen, cloned or invalid
cards)
1

Cheque fraud (e.g. forged cheques,
cheque overpayment fraud)
2

Refunds or receipt fraud (e.g.
fraudulently claimed a refund for
goods or services)
3

Online banking fraud
4

Made a fraudulent insurance claim
against you (e.g. a customer claimed
to have had an accident to claim
against public liability insurance)
5

174 CVS 2014 Technical Report

Diverted payments to a fraudulent
account (sometimes called ‘mandate’
fraud)
6

Made fraudulent payment claims for
goods or services that were not
delivered or not delivered as
specified (sometimes called
‘procurement fraud’)
7

Falsely claimed to be working for
your business to obtain credit, goods
or services (sometimes called
‘identity fraud’)
8

Any other type of fraud? (please
specify)
9

Don’t Know
X

IF ZERO AT UK1a

UKchk
You said earlier that you had experienced fraud by persons unknown in the last 12
months. Can I double check, which of the following types of fraud by persons unknown
you have experienced [in the last 12 months]?
READ OUT. CODE ALL THAT APPLY
IF YES RECORD NUMBER OF INCIDENTS IN LAST 12 MONTHS

IF DK, Approximately how many?

UK1 No Of Incidents
Credit, debit or store card fraud (e.g.
paying with stolen, cloned or invalid
cards)
1

Cheque fraud (e.g. forged cheques,
cheque overpayment fraud)
2

Refunds or receipt fraud (e.g.
fraudulently claimed a refund for
goods or services)
3

Online banking fraud
4

Made a fraudulent insurance claim
against you (e.g. a customer claimed
to have had an accident to claim
against public liability insurance)
5

Diverted payments to a fraudulent
account (sometimes called ‘mandate’
fraud)
6

175

CVS 2014 Technical Report

Made fraudulent payment claims for
goods or services that were not
delivered or not delivered as
specified (sometimes called
‘procurement fraud’)
7

Falsely claimed to be working for
your business to obtain credit, goods
or services (sometimes called
‘identity fraud’)
8

Any other type of fraud? (please
specify)
9

Don’t Know
X

IF UKchk = 0

Text: YOU MUST INFORM YOUR SUPERVISOR BEFORE PROCEEDING

IF UKchk = 0

UKchk2
INTERVIEWER: Why was the information collected at the screener incorrect?

PROVIDE FULL DETAILS: The reason provided will be checked and if it is not valid, the
respondent may have to be recontacted to complete the interview

-
OPEN-ENDED

IF UKchk = 0

SKIP TO NEXT VICTIM FORM (IF OTHER CRIMES EXPERIENCED

For the next few questions, I would like you to think about the most recent incident of fraud by
persons unknown.

[ONLY ASK IF MORE THAN 1 INCIDENT OF FRAUD AT UK1a)

UK2
What type of fraud was this?

SCRIPTING: SCREEN OUT ANSWER CODES IF ‘0’ AT PREVIOUS QUESTION

UK1

Credit, debit or store card fraud (e.g.
paying with stolen, cloned or invalid
cards)
1

Cheque fraud (e.g. forged cheques,
cheque overpayment fraud)
2

Refunds or receipt fraud (e.g.
fraudulently claimed a refund for
goods or services)
3

Online banking fraud
4

176 CVS 2014 Technical Report

Made a fraudulent insurance claim
against you (e.g. a customer claimed
to have had an accident to claim
against public liability insurance)
5

Diverted payments to a fraudulent
account (sometimes called ‘mandate’
fraud)
6

Made fraudulent payment claims for
goods or services that were not
delivered or not delivered as
specified (sometimes called
‘procurement fraud’)
7

Falsely claimed to be working for
your business to obtain credit, goods
or services (sometimes called
‘identity fraud’)
8

Any other type of fraud? (please
specify)
9

Don’t Know
X

ASK IF LAST INCIDENT WAS OF USING CREDIT / DEBIT / CHEQUE CARD FRAUD (UK2 / 1 OR K1 /1
(AND NO OTHER TYPES)

UK1c
Was the most recent incident of credit, debit or cheque card fraud conducted in person, over
the internet or over the phone?

CODE ONE ONLY

In person
1

Over the internet
2

Over the phone
3

Don’t know

ONLY ASK IF MORE THAN 1 INCIDENT OF FRAUD AT UK1a

UK3
What was the total financial value of the loss to the business at these premises in the most
recent incident of fraud by persons unknown?

IF DK, Approximately how much?
WRITE DOWN AMOUNT IN POUNDS AND AUTOMATICALLY CODE BELOW

£
WRITE IN____________
DK
X
REF
V

LOGIC CHECK - ANSWER GIVEN AT UK3 CAN NOT BE HIGHER THAN ANSWER GIVEN AT
UKCOG

177

CVS 2014 Technical Report

ANSWER CODED TO LIST BELOW. OR IF DON’T KNOW OR REFUSED AT UK3.

UK4
OK, which of the following is closest to the total value?

Nil, negligible
1
1

Up to 250 pounds
2
2

251 - 500 pounds
2
2

501 - 750 pounds
3
3

751 - 1000 pounds
3
3

1001 - 2500 pounds
4
4

2501 - 5000 pounds
5
5

5001 - 10,000 pounds
6
6

10,001 - 50,000 pounds
7
7

50,001 - 100,000 pounds
8
8

100,001 - 500,000 pounds
9
9

500,001 - 1,000,000 pounds
10
10

1,000,001 - 5,000,000 pounds
11
11

5,000,001 - 9,000,000 pounds
12
12

More than 9 million pounds
13
13

Don't know
X
X

Refused
V
V

UK6a
Did you report the incident to the police?

Yes
1

No
2

Don’t know
X

IF INCIDENT NOT REPORTED TO POLICE (UK6a)

UK7
Why didn’t you report the incident to the police?

DO NOT READ OUT. MULTICODE

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

Police could not have done anything
3

178 CVS 2014 Technical Report

Police have not done anything in the
past
4

Police would not be interested
5

There was no insurance requirement
6

Inappropriate for the police; deal
with matter ourselves
7

Fear of reprisals
8

They occur too frequently
9

Reported to other authorities
10

Don't have the time; inconvenient
11

Would increase insurance cost
12

Fear of negative publicity / impact
on reputation of business
13

Tried to / was unable to contact
police
14

Police came automatically /
responded to an alarm
15

Someone else reported the incident
16

Crime was committed in another
country
17

Realised too late after the incident /
too long had passed
18

Know that fraud incidents should be
reported to Action Fraud
19

DK / Can't remember
X

Other (WRITE IN)
0

UK7a
[IF UK7 = 19: Can I just check,] Did you report the incident to Action Fraud?

IF NO, AND RESPONDENT DID NOT MENTION ACTION FRAUD AT PREVIOUS QUESTION –
PROBE: Were you aware of Action Fraud before today?
IF REQUIRED: ACTION FRAUD IS THE UK’S NATIONAL FRAUD AND INTERNET CRIME
REPORTING CENTRE

Yes
1

No – but aware of Action Fraud
2

No – NOT aware of Action Fraud
3

Don’t know
X

UK8
Did you make a claim to an insurance company?

Yes
1

No
2

Don’t know
X

IF DID NOT MAKE A CLAIM TO AN INSURANCE COMPANY AT UK8

179

CVS 2014 Technical Report

UK8A
Why didn’t you make a claim to an insurance company?

DO NOT READ OUT. MULTICODE

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

There was no insurance requirement
6

They occur too frequently
9

Don't have the time; inconvenient
11

Would increase insurance cost
12

Tried to / was unable to contact
insurance company
14

Don’t have an insurance policy
15

Someone else is responsible for
insurance claims
16

DK / Can't remember
X

Other (WRITE IN)
0

IF UK6A = 1
UK9
[IF (A8A NOT = 1) AND (B7A NOT = 1) AND (C9A NOT = 1) AND (D9A NOT = 1 ) AND (E7A
NOT = 1) AND (L10 NOT = 1) AND (M5A NOT = 1) AND (F7A NOT = 1) AND (G7A NOT = 1)
AND (H7A NOT = 1) AND (I7A NOT = 1) AND (J7A NOT = 1) AND (K6A NOT = 1)]
All businesses that are victims of crime are entitled to make an Impact Statement which
outlines how a crime has affected the business. Businesses should be offered that
opportunity by the police. This may be offered at the same time as a witness statement or
by self-completion, either by post or by email.

Did the police give you the opportunity to make an Impact Statement?

[IF A8A = 1 OR B7A = 1 OR C9A = 1 OR D9A = 1 OR E7A = 1 OR L10A = 1 OR M5A = 1 OR
F7A = 1 OR G7A = 1 OR H7A = 1 OR I7A = 1 OR J7A = 1 OR K6A = 1)]
Did the police give you the opportunity to make an Impact Statement?

IF NECESSARY: All businesses that are victims of crime are entitled to make an Impact
Statement which outlines how a crime has affected the business. Businesses should be
offered that opportunity by the police. This may be offered at the same time as a witness
statement or by self-completion, either by post or by email.

Yes
1

No
2

Don’t know
X

IF ‘Yes’ at UK9

UK10 Did you make an impact statement?

180 CVS 2014 Technical Report

Yes
1

No
2

Don’t know
X

181

CVS 2014 Technical Report

N.
CYBER CRIME
CYBER CRIME MODULE NOT ASKED OF THE AGRICULTURAL SECTOR

(SPLIT SAMPLE WITH CRIME PREVENTION MODULE EXCLUDING SECTOR A – 50% ANSWER THIS
SELECTED AT RANDOM WITHINSAMPLE)

N1nw I'm now going to ask about any computer or cyber crime that may have been committed
against your business [in the last 12 months]
NK21
IF LOOKED AT CRIME SHEET PROMPT(q3a1=1): This is section P on the Experience of Crime
sheet.

INTERVIEWER: This should only include successful attempts against the business at these
premises where there was a direct impact on the business.

First of all, does your business use any computers at these premises?

INTERVIEWER: Include any personal computers that are ever used for business purposes

Yes
1

No
2
SKIP TO SECTION O
DK
3
SKIP TO SECTION O

ASK IF HAVE COMPUTERS AND IN SECTOR THAT MAY HAVE AN ONLINE RETAIL PRESENCE -
N1nw = 1 AND ((Q4 = 2, 3, or 4) OR (Q5A = 2)). OTHERS GO TO ASB QUESTIONS

Nesale And, does your business at these premises sell any good or services online?

INTERVIEWER: This should only include sales specifically for these premises not the wider
business. e.g. a Tesco store should not include sales through tesco.com.

Yes
1

No
2

DK
3

ASK IF HAVE COMPUTERS. OTHERS GO TO ASB QUESTIONS

NCHECK INTERVIEWER: IF RESPONDENT SPONTANEOUSLY SAYS THEY CANNOT ANSWER
QUESTIONS ON COMPUTER CRIME AS A MATTER OF COMPANY POLICY RECORD HERE.

DO NOT READ OUT
LINK20

HAPPY TO PROCEED
1
PROCEED TO N2nw
Company policy not to
provide information on
computer crime
2
GO TO NCHECK 2

NCHECK2 I’d like to assure you that all your answers are treated in the strictest of confidence and
none of your answers will be linked to your premises / this address.

182 CVS 2014 Technical Report

We would be grateful if you could answer.

Yes – HAPPY TO PROCEED
1
PROCEED TO N2nw
No – still not willing to
answer
2
GO TO NCHECKWHY

ASK ALL WHO REFUSE TO ANSWER COMPUTER CRIME QUESTIONS BECAUSE OF
BUSINESS POLICY

NCHECKWHY
Can I ask why your company cannot / does not want to discuss your experiences of
computer crime?

CODE ALL THAT APPLY

Fear of negative publicity/
damage to reputation
1

Fear of being attacked as a
result / do not want to
expose weaknesses
2

Do not want competitors to
know
3

No-one will do anything
about it
4

Do not regard them as
crimes
5

Don’t know who to report to
6

It’s company policy
7

No reason
X

Refused
Y

183

CVS 2014 Technical Report

IF NCHECK2 = NO SKIP TO NCONC

ASK IF HAVE COMPUTERS. OTHERS GO TO ASB

The next few questions are about the types of computer crime you may have been a victim of.
Please remember that all your answers are treated in the strictest of confidence.

INTERVIEWER: This should only include successful attempts against the business at these premises
where there was a direct impact on the business.

N2nwa
[In the last 12 months], has anyone:

N2nwb
How many times [in the last 12 months], has anyone (SHOW ONLY THOSE ANSWERED
AT N2nw)

READ OUT. MULTICODE.

REPEAT N2anw FOR EACH TYPE OF CRIME EXPERIENCED

N2nwa
N2nwb (record number)
Accessed your computer system
without permission? (e.g. hacking)
1
WRITE IN_______________
Stolen money from you electronically
(e.g. through online banking)
2
WRITE IN_______________
Stolen money from you after
sending you fraudulent messages /
redirecting you to fake websites (i.e.
phishing).
3
WRITE IN_______________
Stolen confidential information from
you electronically (such as staff or
customer data)
4
WRITE IN_______________
Defaced, damaged or taken down
your website
5
WRITE IN_______________
Or, did any computers become
infected with a virus, or other
computer infection
6
WRITE IN_______________
Don’t Know
X
X
DO NOT READ OUT : None GO TO
N8nw

V
V

IF N2nwb_6 > 0
N2nwc You said that you experienced a computer virus (or other computer infection) in the last 12
months. Did this infect your computer as a direct result of opening an email or a web link?

Yes
1

No
2

Don’t know
X

184 CVS 2014 Technical Report

SKIP TO N8nw IF NO EXPERIENCE

N6nw
For the next few questions, I would like you to think about the most recent incident of
computer crime you have been a victim of.

ASK IF MORE THAN 1 INCIDENT AT N2anw, OTHERS GO TO FOLLOWING QUESTION
(HOW WAS INCIDENT CAUSED)

N7nw
In the most recent incident did anyone

READ OUT. MULTICODE.
Please refer to list 2 of your experience of crime sheet.

Access your computer system
without permission? (e.g. hacking)
1
Steal money from you electronically
(e.g. through online banking)
2
Steal money from you after sending
you fraudulent messages /
redirecting you to fake websites (i.e.
phishing).
3
Steal confidential information from
you electronically (such as staff or
customer data)
4
Deface, damage or take down your
website
5
Or, did any computers become
infected with a virus, or other
computer infection
6
Don’t Know
X
DO NOT READ OUT : None
V

N8nw2
Was this incident caused by...

READ OUT

Someone targeting your system
remotely (e.g. by email or hacking)?
1
Or, did they physically access a
computer at your premises?
2
Don’t Know
X

185

CVS 2014 Technical Report

ASK ALL

N9nw Do you think this was someone working alone or
READ OUT

A loosely knit group

1

Or, an organised group of criminals

2

(DO NOT READ OUT) Someone
working alone
3

(Don’t know)
x

IF N9nw = 2

N9anw And can you tell me what led you to believe that this was a group of organised criminals?
PROBE FULLY. PROMPT: What else?

OPEN

NPol Did you report the incident to the police?

Yes
1

No
2

Don’t know
X

IF INCIDENT REPORTED TO POLICE AT NPol

NPolB
Did the police give you a crime reference number for this incident?

Yes
1

No
2

Don’t know
X

IF YES AT NPolB

NPolC Please could you provide the crime reference number for this incident?

Crime ref no.
WRITE
IN____________
DK
X
REF
V

186 CVS 2014 Technical Report

IF INCIDENT NOT REPORTED TO POLICE (N6nw)

N10nw
Why didn’t you report the incident to the police?

DO NOT READ OUT. MULTICODE

It’s not a crime / it’s just something
that happens
1

No loss or damage
1

Too trivial (loss was so small / very
low value)
2

Police could not have done anything
3

Police have not done anything in the
past
4

Police would not be interested
5

There was no insurance requirement
6

Inappropriate for the police; deal
with matter ourselves
7

Fear of reprisals
8

They occur too frequently
9

Reported to other authorities
10

Don't have the time; inconvenient
11

Would increase insurance cost
12

Fear of negative publicity / impact
on reputation of business
13

Tried to / was unable to contact
police
14

Police came automatically /
responded to an alarm
15

Someone else reported the incident
16

Know to report fraud incidents
directly to Action Fraud
17

DK / Can't remember
X

Other (WRITE IN)
0

N7ActFr
[If N10nw = 18: Can I just check,] Did you report the incident to Action Fraud?

IF NO, AND RESPONDENT DID NOT MENTION ACTION FRAUD AT PREVIOUS QUESTION –
PROBE: Were you aware of Action Fraud before today?
IF REQUIRED: ACTION FRAUD IS THE UK’S NATIONAL FRAUD AND INTERNET CRIME
REPORTING CENTRE

Yes
1

No – but aware of Action Fraud
2

187

CVS 2014 Technical Report

N7anw
And did you report the incident to any of the following….?
NK23
READ OUT. MULTICODE ALLOWED

Another law enforcement agency –
such as the National Crime Agency
(NCA)
1

National Fraud Intelligence Bureau
2

Your Internet Service Provider
3

Your website hosting company
4

Your bank / financial institution
5

The organisation that provides you
with computer security
6

Any other body WRITE IN________
7

NONE OF THE ABOVE
X

ASK ALL WITH COMPUTERS (N1nw /1)

N8nw Do you have any of the following to protect computers at your premises?
LINK24
READ OUT. MULTICODE.

Encryption software on computers
and other electronic devices
1

A firewall
2

Anti-virus software or anti-spam
software
3

Restrictions on staff external e-mail
or internet use
4

Restrictions on mobile data storage
devices such as USB sticks or mobile
devices such as smart phones or
tablets
5

A data security policy, staff code of
conduct for computer use or a data
security officer responsible for
ensuring data security
6

DO NOT READ OUT: Don’t Know
X

DO NOT READ OUT: Other Write
in_____
0

DO NOT READ OUT: None
V

No – NOT aware of Action Fraud
3

Don’t know
X

188 CVS 2014 Technical Report

N10nw2 What is the total amount of money spent a year on IT security, excluding staff time?

IF DK, Approximately how much?
WRITE DOWN AMOUNT IN POUNDS AND AUTOMATICALLY CODE BELOW

£
WRITE IN____________
DK
X
REF
V

ANSWER CODED TO LIST BELOW. OR IF DON’T KNOW OR REFUSED AT N10nw

N11
OK, which of the following is closest to the total value?

Nil, negligible
1
1

Up to 250 pounds
2
2

251 - 500 pounds
2
2

501 - 750 pounds
3
3

751 - 1000 pounds
3
3

1001 - 2500 pounds
4
4

2501 - 5000 pounds
5
5

5001 - 10,000 pounds
6
6

10,001 - 50,000 pounds
7
7

50,001 - 100,000 pounds
8
8

100,001 - 500,000 pounds
9
9

500,001 - 1,000,000 pounds
10
10

1,000,001 - 5,000,000 pounds
11
11

5,000,001 - 9,000,000 pounds
12
12

More than 9 million pounds
13
13

Don't know
X
X

Refused
V
V

ASK ALL

NCONC In general, how worried is your business at the premises about computer or cyber crime?
LINK25

PROMPT: ‘Is that very or fairly worried? / Not very or not all worried?’

189

CVS 2014 Technical Report

Very worried
1

Fairly worried
2

Not very worried
3

Not at all worried
4

DON’T READ OUT - Don’t know
X

DON’T READ OUT – Refused
V

NPROB And, in general, how much of a problem is computer or cyber crime to your business at
the premises?

PROMPT: ‘Is that a very or fairly big problem? / Not a very big or no problem at all?’

A very big problem
1

A fairly big problem
2

Not a very big problem
3

No problem at all
4

DON’T READ OUT - Don’t know
X

DON’T READ OUT – Refused
V

190 CVS 2014 Technical Report

EXPERIENCE OF ANTI-SOCIAL BEHAVIOUR

+DISPLAY
[ASK ALL]

I’d now like to ask you some questions about how, if at all, your business at these premises has
been affected by anti-social behaviour..

Please exclude any specific incident we’ve already talked about

ASK ALL

ASBEXP
[In the last 12 months], has your business at these premises been affected by any sort
of anti-social behaviour?
LINK26
IF NECESSARY: Anti-social behaviour is any behaviour that causes people nuisance or
annoyance. This can include behaviours that are aggressive or intimidating or that impact
on your business.

1.
Yes
2.
No

ASK IF ASBEXP = YES

WHASBEX
What sorts of anti-social behaviour has it been affected by [in the last 12 months]?

CODE ALL THAT APPLY. DO NOT READ OUT.

PROBE: What else?

INTERVIEWER:IF THE RESPONDENT DESCRIBES AN INCIDENT OF ANTI SOCIAL
BEHAVIOUR THAT COULD FIT INTO MORE THAN ONE CODE BELOW PLEASE SELECT
THE CODE THAT IS CLOSEST TO WHAT IS BEING DESCRIBED. YOU SHOULD NOT
CODE A SINGLE INCIDENT AS MORE THAN ONE TYPE OF ANTI SOCIAL BEHAVIOUR

IF WHAT THE RESPONDENT DESCRIBES IS CLEARLY A CRIME YOU SHOULD CODE
THIS AS ‘OTHER CRIME’ IF YOU ARE IN DOUBT ASK: Do you think that what you
experienced or witnessed was anti social behaviour or actually criminal behaviour?

1. Youths/teenagers/groups hanging about on the streets
2. Street drinking/drunken behaviour/under-age drinking
3. Vandalism, criminal damage or graffiti (e.g. to buildings, vehicles, bus shelters, phone
boxes, trees or plants, etc.)
4. Inconsiderate behaviour (e.g. repeated or inappropriate use of firework; youths
kicking/throwing/playing football in inappropriate areas; cycling/skateboarding in
pedestrian areas or obstructing pavements; people throwing stones, bottles, eggs,
etc.)
5. Loud music or other noise (e.g. shouting, noisy cars, noise from pubs, etc.)
6. People using or dealing drugs or evidence of drugs (e.g. discarded needles, crack
houses)
7. People being intimidated, threatened, verbally abused or harassed (inc. on the
grounds of race, religion, disability, sexual orientation, etc.)
8. Environmental e.g. Litter or rubbish (including fly-tipping) or dog fouling

191

CVS 2014 Technical Report

9. Vehicle related e.g. Inconvenient or illegal parking; Abandoned vehicles; Speeding
cars or motorcycles, joyriding, car revving, boy racers
10. Begging, vagrancy, problems with homeless people
11. Sexual e.g. Prostitution or kerb crawling or evidence of prostitution (e.g. cards in
phone boxes, used condoms) People committing inappropriate or indecent sexual acts
in public
12. OTHER ASB
13. OTHER CRIME

ASK IF ASBEXP = YES

NEWASB
What impact have these types of anti-social behaviour had on your business at these
premises [in the last 12 months]?

PROBE: what effect has it had / what has happened as a result?

INTERVIEWER: IF BUSINESS HAS OPERATED IN THE AREA FOR LESS THAN 1 YEAR
ASK THEM TO THINK BACK OVER THE TIME THE BUSINESS AS OPERATED HERE

Off-putting for / prevents customers
1

Financial loss to the business
2

Time/ Cost taken to clean or clear-
up
3

Upsetting/ Disruptive for staff
4

Damage to the property
5

General nuisance/ annoyance/
inconvenience
6

Costs incurred for security/ added
security
7

Damage to the reputation or the
business
8

Little/ minimal impact
9

Other (WRITE IN)
10

None
11

Don’t know
X

Refused
V

Q12E And can you tell me how much of a problem anti-social behaviour in general is for your
business at these premises. is this...

READ OUT

A very big problem
1
A fairly big problem
2

Not a very big problem
3

No problem at all
4

DON’T READ OUT - Don’t know
X

192 CVS 2014 Technical Report

DON’T READ OUT – Refused
V

AGRICULTURE SECTOR ONLY

QAGRIASB1
Including anything you have already mentioned [In the last 12 months], has your
business at these premises been affected by any of the following?

ASK OR RECORD FOR EACH

-
Trespassing or any unauthorised access of your land or buildings
-
Poaching, hare coursing, illegal hunting
-
‘Lamping’, quad biking or using other vehicles on your land without permission.
-
Unauthorised occupancy of land or buildings (for example unauthorised camping,
parties or raves)
-
Using your land for grazing animals without permission (sometimes called ‘fly
grazing’)
-
People or dogs chasing or worrying livestock

1. Yes
2. No

IF YES AT ANY OF QAGRIASB1

QAGRIASB2 Did any of these incidents result in a financial loss to your business at these premises?

1
Yes
2
No

IF YES AT QAGRIASB2

QAGRIASB3
What was the total value of any financial loss in the last 12 months? Please tell me
the total loss, regardless of whether you received any insurance pay out.

IF DK, Approximately how much?

WRITE DOWN AMOUNT IN POUNDS AND AUTOMATICALLY CODE BELOW

£
WRITE IN____________
DK
X
REF
V

193

CVS 2014 Technical Report

ANSWER CODED TO LIST BELOW. OR IF DON’T KNOW OR REFUSED AT C6

QAGRIASB3
OK, which of the following is closest to the total value?

Nil, negligible
1
1

Up to 250 pounds
2
2

251 - 500 pounds
2
2

501 - 750 pounds
3
3

751 - 1000 pounds
3
3

1001 - 2500 pounds
4
4

2501 - 5000 pounds
5
5

5001 - 10,000 pounds
6
6

10,001 - 50,000 pounds
7
7

50,001 - 100,000 pounds
8
8

100,001 - 500,000 pounds
9
9

500,001 - 1,000,000 pounds
10
10

1,000,001 - 5,000,000 pounds
11
11

5,000,001 - 9,000,000 pounds
12
12

More than 9 million pounds
13
13

Don't know
X
X

Refused
V
V

194 CVS 2014 Technical Report

T CRIME PREVENTION

ASK ALL IN THE AGRICULTURAL SECTOR

FOR ALL OTHER SECTORS: (SPLIT SAMPLE WITH E-CRIME MODULE – 50% ANSWER THIS
SELECTED AT RANDOM WITHINSAMPLE). MODULE INCLUDES EVERYTHING UP TO T30 (WHERE
POLICE QUESTIONS BEGIN.

ASK ALL

T1Intro
I’d now like to ask you about the measures that are in place to protect your premises
and your business against crime. I would again like to stress that this survey is entirely
confidential.
INK28
Please include measures that your business has taken, as well as any measures that were
in place before you moved to this premises.

T1a
Do you have burglar alarm at your premises?

Yes
1

No
2

DK
X

Refused
Y

IF YES at T1a AND HAS BEEN A VICTIM OF CRIME

TX1
Was this installed in the last 12 months as a result of any crime(s) we have talked about?

Yes
1

No
2

DK
3

IF T1a = Yes

TT2
Do you have a notice explaining that an alarm system is in use on the premises?

Yes
1

No
2

DK
3

195

CVS 2014 Technical Report

IF YES AT TT2 AND HAS BEEN A VICTIM OF CRIME

TX
Was this installed in the last 12 months as a result of any crime(s) we have talked about?

Yes
1

No
2

DK
3

T7a
Do you have any protective window and door measures in place at your premises?

Yes
1

No
2

DK
X

Refused
Y

IF T7a = Yes

T7
What type of protective window and door measures do you have?

DO NOT READ OUT. CODE ALL THAT APPLY

Bars, gates, grilles or shatterproof glass on
windows or doors
1
Shutters on windows or doors
2
Security window or door locks
3
Any other protective window or door measure
WRITE IN
8
Any other protective window or door measure
WRITE IN
8
Don’t know
X
Refused
Y

196 CVS 2014 Technical Report

IF YES AT T7A AND HAS BEEN A VICTIM OF CRIME

TX2b Were any of these installed in the last 12 months as a result of any crime(s) we have talked
about?

INTERVIEWER: IF YES PROMPT WHICH INSTALLED IN LAST 12 MONTHS AS A RESULT OF
CRIME TALKED ABOUT.

[FILTER LIST TO ONLY SHOW THOSE SELECTED AT T7]

DO NOT READ OUT. CODE ALL THAT APPLY

Bars, gates, grilles or shatterproof glass on
windows or doors
1
Shutters on windows or doors
2
Security window or door locks
3
Any other protective window or door measure
4
No
X
Don’t know
Y

T4
Which of the following protective measures for the outside of the premises are in place?

READ OUT. MULTICODE ALLOWED.
NK30
Security lighting (including sensor/timed lights)
1
CCTV looking at the road or grounds outside
2
Barbed wire fencing or anti climb walls
3
Intercoms or video-coms
4
Any other protective measures WRITE IN
5
DO NOT READ OUT None of these – SINGLE
CODE
6

IF YES AT T4

TX3b Were any of these installed in the last 12 months as a result of any crime(s) we have talked
about?

INTERVIEWER: IF YES PROMPT WHICH INSTALLED IN LAST 12 MONTHS AS A RESULT OF
CRIME TALKED ABOUT.

[FILTER LIST TO ONLY SHOW THOSE SELECTED AT T4]

Security lighting (including sensor/timed lights)
1
CCTV looking at the road or grounds outside
2
Barbed wire fencing or anti climb walls
3
Intercoms or video-coms
4
Any other protective measures
5

197

CVS 2014 Technical Report

No
X
Don’t know
Y

T10a Do you have any crime prevention measures to protect stock, equipment or other assets at
your premises?

PROMPT IF NECESSARY: such as property marking or tagging or security cameras.

Yes
1

No
2

DK
X

Refused
Y

IF T10a = Yes

T10
What type of measures do you have ?

DO NOT READ OUT. CODE ALL THAT APPLY

Property marking or tagging of your equipment or stock (including
SmartWater)
1
Security cameras, lighting or mirrors inside your premises
3
Merchandise alarms
6
ONLY IF RETAIL(Q5A= 2) Shoplifting deterrence signage / Signs to deter
shoplifting
7
A secure workshop or storeroom for valuable items
8
A safe
8
Any other crime prevention measures for stock or equipment? WRITE IN
8
Don’t know
X
Refused
Y

198 CVS 2014 Technical Report

IF YES AT T10a AND HAS BEEN A VICTIM OF CRIME

TX4b
Were any of these installed in the last 12 months as a result of any crime(s) we have talked
about?

INTERVIEWER: IF YES PROMPT WHICH INSTALLED IN LAST 12 MONTHS AS A RESULT OF
CRIME TALKED ABOUT.

[FILTER LIST TO ONLY SHOW THOSE SELECTED AT T10]

Property marking or tagging of your equipment or stock
(including SmartWater)
1
Security cameras, lighting or mirrors inside your premises
2
Merchandise alarms
3
ONLY IF RETAIL(Q5A= 2) Shoplifting deterrence signage /
Signs to deter shoplifting
4
A secure workshop or storeroom for valuable items
5
A safe
6
Any other crime prevention measures for stock or equipment?
7
No
X
Don’t know
Y

ASK IF VEHICLES OWNED/LEASED BY BUSINESS (Q24=1)

T11a Do you have any crime prevention measures to protect vehicles?

Yes
1

No
2

DK
X

Refused
Y

IF T11a = Yes

T11
What types of measures do you have?

DO NOT READ OUT. CODE ALL THAT APPLY

Alarm
1

Vehicle tracking system
2

Immobiliser
3

Steering lock
4

Security marking / tagging of vehicles (e.g.
CESAR)
5

199

CVS 2014 Technical Report

Any other crime prevention measures for
vehicles?
6
WRITE IN
Don’t know
X

Refused
Y

IF YES at T11A AND HAS BEEN A VICTIM OF CRIME

TX5b Was this installed in the last 12 months as a result of any crime(s) we have talked about?

INTERVIEWER: IF YES PROMPT WHICH INSTALLED IN LAST 12 MONTHS AS A RESULT OF
CRIME TALKED ABOUT.

[FILTER LIST TO ONLY SHOW THOSE SELECTED AT T11]

Alarm
1
Vehicle tracking system
2
Immobiliser
3
Steering lock
4
Security marking / tagging of vehicles (e.g.
CESAR)
5
Any other crime prevention measures for
vehicles?
6
No
X
Don’t know
Y

ASK ALL

T13
Is anyone employed such as a caretaker, store detective, security guard or patrols or
receptionist who is in charge of entry into your premises?
LINK32
Yes
1

No
2

Don't know
X

Refused
V

ASK IF YES AT T13. OTHERS GO TO T25a

T14a Who controls entry into your premises?

DO NOT READ OUT. CODE ALL THAT APPLY

A caretaker
1
A receptionist
3
Store detectives
4
Security guards / patrols
5
A guard dog
8
Something else WRITE IN
9

200 CVS 2014 Technical Report

ASK IF ANY ANSWER AT T1,T7,T4,T10,T11, T13, T17 or T20 T25a

IF YES AT T13 AND HAS BEEN A VICTIM OF CRIME

TX6b Did you start to employ this person in the last 12 months as a result of any crime(s) we
have talked about?

INTERVIEWER: IF YES PROMPT WHICH EMPLOYED IN LAST 12 MONTHS AS A RESULT OF
CRIME TALKED ABOUT.

[FILTER LIST TO ONLY SHOW THOSE SELECTED AT T14a]

A caretaker
1
A receptionist
3
Store detectives
4
Security guards / patrols
5
A guard dog
8
Something else
9
No

Don’t know

ASK ALL

TCRB Do you carry out any security checks on staff who work at your premises?

IF NECESSARY: This includes things like DBS or CRB checking

Yes
1

No
2

DK
X

Refused
Y

IF YES AT TCRB AND HAS BEEN A VICTIM OF CRIME

TX7
Did you start checking staff in the last 12 months as a result of any crime(s) we have talked
about?

201

CVS 2014 Technical Report

Yes
1

No
2

DK
3

ASK ALL

QOTHAWANEW
Is your business, at these premises, a member of any partnerships
that work together to help reduce crime against businesses?

Yes
1

No
2

DK
3

ASK IF QOTHAWA = Yes

QOTHAWA2NEW
Is this a...

READ OUT. MULTICODE ALLOWED

Local crime and disorder
partnership?
1

Local community safety partnership?
2

[IF AGRICULTURAL SECTOR: Farm
Watch], Local Neighbourhood Watch,
or Business Watch group?
3

Local Business Crime Reduction
Partnership?
4

Local Business Improvement District?
5

Ring-round scheme?
6

Meetings between local businesses
and police?
7

Some other organisation (specify
8

Don’t know
X

ASK ALL

TOther Do you have any other measures in place to protect your premises against crime that we
have not already covered.

Yes
1

No
2

202 CVS 2014 Technical Report

DK
X

Refused
Y

IF YES AT TOther

TOther2 What other measures do you have in place that we have not already covered?

-
OPEN-ENDED

IF YES AT TOther AND HAS BEEN A VICTIM OF CRIME

TX8
Were any of these installed in the last 12 months as a result of any crime(s) we have talked
about?

Yes
1

No
2

DK
3

ASK ALL

T28
Can you estimate the total amount spent on security for these premises [during the last 12
months]?

Please include maintenance and running costs, charges for new security equipment and
security personnel costs. Do not include the costs of insurance or IT security.

£

X
Don’t know
V
Refused

203

CVS 2014 Technical Report

ANSWER CODED TO LIST BELOW. OR IF DON’T KNOW OR REFUSED AT T28

T29
OK, which of the following is closest to the total value?

Nil, negligible
1
1

Up to 250 pounds
2
2

251 - 500 pounds
2
2

501 - 750 pounds
3
3

751 - 1000 pounds
3
3

1001 - 2500 pounds
4
4

2501 - 5000 pounds
5
5

5001 - 10,000 pounds
6
6

10,001 - 50,000 pounds
7
7

50,001 - 100,000 pounds
8
8

100,001 - 500,000 pounds
9
9

500,001 - 1,000,000 pounds
10
10

1,000,001 - 5,000,000 pounds
11
11

5,000,001 - 9,000,000 pounds
12
12

More than 9 million pounds
13
13

Don't know
X
X

Refused
V
V

END OF CRIME PREVENTION MODULE

204 CVS 2014 Technical Report

ASK ALL

T30
Apart from any crimes you may have reported to the police [in the last 12 months], has
your business have any contact with the police about crime problems or crime prevention?

Yes
1

No
2

Don’t know
X

Refused
V

IF YES AT T30

T30a
What type of contact was this?

OPEN

ASK ALL

T31
In general, how satisfied or dissatisfied are you with the way the police deal with the crime
problems facing business in this area?
NK33
Please think about crime generally, not just incidents you have experienced as a business.
Are you…?

PROMPT: Is that very or fairly dissatisfied / a bit or very dissatisfied?

Very satisfied
1

Fairly satisfied
2

A bit dissatisfied
3

Very dissatisfied
4

DO NOT READ OUT: Can't comment
/ no experience of crime
5

DO NOT READ OUT - Don’t know
X

DO NOT READ OUT - Refused
V

IF DISSATISFIED AT T31 (T31=3 OR 4)

T32
Why is that?

DO NOT READ OUT. MULTICODE ALLOWED

Police not seen in this area
1

Take too long to react to incidents
2

Do not react to alarms going off
3

Do not catch or prosecute offenders
4

205

CVS 2014 Technical Report

Give little or no information back on
reported crimes
5

No day-to-day contact with police
6

Not interested in reported crimes
7

Nothing seems to change / crime
levels remain the same
8

Not enough police/police
undermanned;/ not enough
resources
9

There is nothing the police can do
10

Other (CODE AND WRITE IN)
11

Don’t know
X

ASK ALL

T40
Finally I need to ask a few questions about your business at these premises to help us put
your answers into context. Again I'd like to reassure you the survey is entirely confidential.
What is the approximate annual turnover of your business at these premises?

SCRIPTING NOTE: RANGE UP TO 99M

£

X
Don’t know
V
Refused

ASK ALL

T40a2
Is your business at these premises ever open to the public?
LINK34
IF NECESSARY: That is are they able to come into your premises even if this is only at
specific times of day or days of the week

Yes
1

No
2

Don’t know
3

206 CVS 2014 Technical Report

IF OPEN TO PUBLIC AT ALL (T40a2=1)

T411

How many hours are you open to the public on weekdays?

PROMPT IF NECESSARY

1 – 8 hours
1

9 – 12 hours
2

more than 12 hours
3

DO NOT READ OUT – 24 hours a day
4

IF OPEN TO PUBLIC AT ALL (T40a2=1)

T421
How many hours are you open to the public on weekends?
PROMPT IF NECESSARY

1 – 8 hours
1

9 – 12 hours
2

more than 12 hours
3

DO NOT READ OUT – Not open to
public at weekends
4

DO NOT READ OUT – 24 hours a day
4

IF OPEN TO PUBLIC AT ALL (T40a2=1)

TNEWFOOTFALL How many visitors or customers come to your premises in an average week?
PROMPT IF NECESSARY

207

CVS 2014 Technical Report

100 or less
2
2

101 – 200

201 - 300
3
3

301 – 400
3
3

401 – 500
4
4

501 – 600
5
5

601 – 700
6
6

701 – 800
7
7

801 – 900
8
8

901 – 1000
9
9

1001 – 2000
10
10

2001 – 3000
11
11

2001 – 3000
12
12

xx-xxxx-xxxx
13
13

xx-xxxx-xxxx
14
14

More than 5,000
15
15

Don't know
X
X

Refused
V
V

IF OPEN TO PUBLIC AT ALL (T40a2=1)

TCtheftprob
How much of a problem, if at all, is theft FROM customers? Is it .....

READ OUT

A very big problem
1

Quite a big problem
2

Not much of a problem
3

Not a problem at all
4

ASK ALL WHO REPORTED AT LEAST ONE INCIDENT TO THE POLICE (CODED ‘YES’
AT ANY OF A8A, B7A, C9A, D9A, E7A, L10A, M5A, F7A, G7A, H7A, I7A, J7A, K6A,
UK6A, Npol)

PFORCE

Earlier you told me that you had reported one or more incidents to the police. Can
you tell me which police force you reported these incidents to?

CODE ALL THAT APPLY

1. Avon and Somerset Constabulary
2. Bedfordshire Police
3. Cambridgeshire Constabulary

208 CVS 2014 Technical Report

4. Cheshire Police
5. City of London Police
6. Cleveland Police
7. Cumbria Constabulary
8. Derbyshire Constabulary
9. Devon & Cornwall Constabulary
10. Dorset Police
11. Durham Constabulary
12. Dyfed-Powys
13. Essex Police
14. Gloucestershire Constabulary
15. Greater Manchester Police
16. Gwent
17. Hampshire Constabulary
18. Hertfordshire Constabulary
19. Humberside Police
20. Kent Police
21. Lancashire Constabulary
22. Leicestershire
23. Lincolnshire
24. Merseyside
25. Metropolitan Police
26. Norfolk Constabulary
27. North Wales
28. North Yorkshire Police
29. Northamptonshire Police
30. Northumbria Police
31. Nottinghamshire
32. South Wales Police
33. South Yorkshire
34. Staffordshire Police
35. Suffolk
36. Surrey Police
37. Sussex
38. Thames Valley Police
39. Warwickshire
40. West Mercia Constabulary
41. West Midlands
42. West Yorkshire
43. Wiltshire
44. British Transport Police
45. Other (specify)
46. Don’t know
47. Refused

209

CVS 2014 Technical Report

ASK ALL WHO PROVIDED AT LEAST ONE CRIME REFERENCE NUMBER (AT ANY OF A8C,
B7C, C9C, D9C, E7C, L10C, M5C, F7C, G7C, H7C, I7C, OR NPolC

CREF Earlier you provided us with a crime reference number(s). Would it be acceptable for the
Home Office to use this/these to add information they hold on police recorded crime to your survey
responses in order to better understand data quality and aid data analysis?

The matched information would be used for statistical purposes only, all data will be kept completely
confidential and any results will be released in aggregate tables only.

INTERVIEWER NOTE: ‘Aggregate’ means added together with data from other organisations.

Yes
1

No
2

ASK ALL

T431
Thank you very much for your time. The Home Office may be conducting future research on
similar issues in the future. If they do decide to do so, would it be ok to contact you again?

Yes, agrees to further contact
1

No, does not agree to further contact
2

Newq2

“We said to you at the beginning of our call that we may be recording this interview
for quality control purposes. Would you be happy for TNS BMRB to pass your
recording to their end client, the Home Office, if they also wish to hear some of the
interviews? You would not receive any marketing or sales contact from them as a
result of this.”

Yes
No

210 CVS 2014 Technical Report

6.2 Advance letters

211

CVS 2014 Technical Report

212 CVS 2014 Technical Report

213

CVS 2014 Technical Report

214 CVS 2014 Technical Report

215

CVS 2014 Technical Report

216 CVS 2014 Technical Report

217

CVS 2014 Technical Report

218 CVS 2014 Technical Report

6.3 Experience of crime sheet

219

CVS 2014 Technical Report

220 CVS 2014 Technical Report

221

CVS 2014 Technical Report

222 CVS 2014 Technical Report

6.4 Interviewer instructions

223

CVS 2014 Technical Report

INTERVIEWER NOTES

Premises

The survey refers to the premises (i.e., the workplace that the respondent is based at not the wider business if it
is split over several premises). We are only interested the areas of the premises that are owned or leased by the
sampled business. Areas that are part of the grounds but are not owned or leased should be excluded.

What do we mean by premises?

Of course this means the site or workplace at the sampled address (not the operation of the wider business if
they have multiple premises). The ‘premises’ includes all of the following:

- All buildings that the business owns or leases where the respondent is based
- If several buildings operate as a single entity (for example a cluster of warehouses which operate as one
business, or all of the buildings in a single hotel complex) these should all be included
- Any outbuildings such as sheds, warehouses, workshops that are outside the main building(s) but are
owned or leased by the business
- Outside space that is owned or leased by the business – including car parks, yards, loading or delivery bays
- The physical boundaries of the premises including: fences and walls
- Outside spaces may or may not be enclosed by fences, walls or other barriers (they do not need to be
secured or locked as long as they are owned or leased by the business).

What areas are in and out of scope?

Some businesses share work space with other businesses. For example, some workplaces have an entrance that is
shared by more than one business. Other businesses may share office or other work space with employees from
different organisations mixed together.

We are only interested in the sampled business’s premises. Areas should be included if they are:

- the main or sole responsibility of the sampled business
- used mainly or solely by employees from the sampled business
- fall solely within the boundary of the sampled premises

Areas should not be included if:

- the sampled business is not responsible for the physical upkeep (e.g. if a private landlord is responsible for
a communal entry if damage occurs in this area)
- occasionally used by employees but mainly owned by / the responsibility of another business that operates
at the site.

224 CVS 2014 Technical Report

Employees (who is in scope?)

Full and part-time employees are in scope for the survey if they are mainly based at the site / it is their usual place
of work. For most employees this is a simple definition but there are some exceptions to note:

- Delivery staff, travelling salesman, other staff – people who spend most or all of their time ‘on the road’ or
at clients’ / customers’ premises.
- Staff who divide their time equally between two or more sites – for example a manager who splits their
time between two teams at different locations.
- Staff who work from home some of the time.

All of these groups are in scope but only if they consider the sampled premises to be their main place of work.
Generally (but not always) this will mean the employee’s line manager is based there and they are on the payroll
for the sampled premises. We are happy for the respondent to decide for themselves whether they think an
employee is in or out of scope, according to the criteria above.

Temporary, non-payrolled staff:

Most business surveys only include staff employed directly by the business. For this survey we are interested in
crimes against or committed by all staff who consider the sampled premises to be their main place of work.
Crimes against staff who are employed temporarily through an agency, seasonal workers and other casual staff
should be included for this survey. Similarly, sub-contracted staff (which may include cleaners or security staff)
should be included if they consider the sampled premises to be their main place of work. This also applies to staff
who are on secondment at the premises.

Location of incidents of crimes against employees (including robbery and assault)

Incidents of robbery and assault should be included even if they took place away from the premises but only if
they took place while the employee was working. Many employees can and do travel as part of their work for
example:

-
A takeaway delivery driver who is assaulted or robbed while making a delivery
-
A taxi driver who is assaulted or robbed while working
-
A lorry driver who is on a long distance journey for a haulage company

The location of the crime is not important as long as the employee was working at the time. For some types of
business (e.g. transport and delivery/haulage) this is a very important point to make as employees may be
deliberately targeted while working because of the company vehicle or goods they have with them.

However, we should exclude incidents where an employee was robbed or assaulted while they were simply
travelling during the working day – for example travelling between meetings or travelling to/from work.

225

CVS 2014 Technical Report

Vehicles (what is included and excluded in vehicle crimes?)
Unless otherwise stated, all types of vehicle should be included:

- Cars,
- Vans,
- Lorries (including those that need an HGV license)
- Motorbikes, mopeds and scooters
- Forklifts, JCBs, and any other industrial vehicles

We are only interested in crimes against vehicles that are owned or leased by the business that operates from the
sampled premises. At its simplest, vehicles should definitely be included if they are owned or leased by the
business and are mainly based at and used by employees at the premises.

There are some complications to this rule:

- Company cars – these are in scope as long as they are used mainly for business purposes by an employee
who is based at the premises. Company cars should not be included if they are solely a business perk and
the employee rarely or never uses it for business purposes. Using a car to drive to and from work does not
count as ‘for business purposes’
- Pool cars – these are cars that some businesses own, lease or rent which employees can take out as and
when they need to for business (e.g. to travel to a client or supplier). Pool cars should only be included if
they are mainly based at the sample premises and are owned directly by the business. Rented or leased
pool cars are out of scope as they are not the responsibility of the business if they are stolen or damaged.
- Taxis and delivery vehicles that are used by employees but not normally based at the premises. Some
types of business vehicles are mainly kept at an employee’s home when they are not in use (taxis and cars
used to deliver takeaway food are a good examples). Others types (including HGVs) may spend most of
their time on long distance deliveries so are rarely at the premises. Where the vehicle is physically based is
not important but it must be owned or leased by the business and used for business purposes.
- Employee-owned vehicles that are used for business purposes are not in scope, except for taxis (which
are considered a place of work). For example, if a take-away delivery driver uses his/her own car for work
this is not included. In this situation the employee rather than the employer is responsible for the insurance
and theft of the vehicle / damage to it is a personal rather than a business crime.

Location of vehicle theft, theft from vehicle, deliberate damage to vehicle

All thefts of and deliberate damage to vehicles are in scope as long the vehicle itself is in scope (see above).
Where the incident took place is not in itself important as the crime is still against the business at the sampled
premises (it will have a direct financial impact). This includes crimes which take place outside England and
Wales.

226 CVS 2014 Technical Report

Timeframes (changes to premises in last 12 months)
The reference period is the last 12 months.

But, changes to the business structure, staff and vehicles will have occurred in the last year. Generally all incidents
are in scope as long as they took place in the last 12 months as defined by the CATI script:

-
Staff changes
o Incidents against staff who have now left the premises / the business altogether should be included
as long as they counted the premises as the main place of work at the time of the incident

-
Replacement / new vehicles
o Similarly all incidents of theft, theft from and deliberate damage to vehicles should be included even
if the vehicle has subsequently been replaced or removed.

-
Businesses moving to new premises
-
This is an exception – some businesses may have been based at their premises for less than 12
months.
-
In these cases, we will be asking them only about incidents that have happened since the
business has been based at the sampled premises. Any incidents that happened within the
last 12 months but at a different premises should not be included.

227

CVS 2014 Technical Report

NOTES ON SPECIFIC CRIME TYPES
Burglary and attempted burglary
-
Burglary is defined as entering any building on the premises without permission with intent to steal
-
Burglary must involve entry into a building and intent to steal. This also applies to entry into
secure/non-public areas of buildings (e.g. staff-only areas, e.g. stockrooms).
-
Burglary can include getting into the building without permission even if the area accessed was
unlocked at the time and the perpetrator simply pushed a door or window open
-
Attempted burglary refers to incidents where the offender attempted, but failed, to gain access to a
building on the premises.
o There must be clear evidence that the offender made an actual, physical attempt to gain
entry (e.g. damage to locks, broken doors, etc)

Deliberate damage to the premises (vandalism)
-
Unlike burglary, this is not limited to the building itself – it should include damage to all of the
following:
o Walls and fences
o Fixtures and fittings (e.g. lighting, CCTV, signs)
o Equipment or goods stored outside the building that belong to the business (e.g. shopping
trolleys, pallets, bins)
o Vehicles
-
It includes things like graffiti and smashed windows (if not as part of an attempt to steal)
-
Incidental damage that is caused as part of another crime (e.g. burglary or theft of a vehicle) should
not be counted here

Vehicle crimes:
-
Questions on theft of and theft from vehicles are limited to vehicles owned or leased by the premises
(see notes above).
-
So theft of employees or customers vehicles for example should not be included (it’s no a crime
against the business).
-
Incidents both at and away from the sampled premises may be in scope (see notes above)
-
For example – if a delivery vehicle is stolen when out on delivery it still counts.
-
Theft of employees’ personal possessions from a vehicle are not in scope for this survey.

Robbery and attempted robbery
-
Include all thefts from employees that include force (either threatened or actual) as part of the theft
-
It should not include incidents where force was used but not in furtherance of the theft.
-
For example, if someone steals from a shop and assaults the security guard on the way out this is not
robbery – it would be two separate incidents – a customer theft and an assault of the guard.
-
Robbery is one of the crimes which can include the theft of personal possessions or money.
-
provided the robbery is against an employee who was on duty at the time.
-
For example a security guard is beaten up at the premises and while no company equipment was
taken they did steal his wallet and phone. In this case nothing has been taken from the business but
an employee has been attacked while on duty.
-
BUT - when you later record the cost to the business you should only include the loss to the business
(so should exclude loss of personal possessions of cash)

Assault

228 CVS 2014 Technical Report

-
Questions on assault come immediately after robbery – to make the distinction between robbery and
assault clear
-
Assaults do not include incidents of force against employees that were motivated by theft (i.e.
robbery)
-
Rather the motivation is to cause harm or to intimidate an employee.
-
Assaults can include threatened as well as actual force.
-
Assaults can also include things like spitting
-
Note: assaults of customers or other people who are not employees are not in scope
-
For example a fight between two customers in a pub should not be included but if a customer attacks
a barman then this is in scope.

Customer thefts (including shoplifting)

-
The most obvious type of customer theft is shoplifting (which applies to the retail sector specifically).
But there are many types
-
Including theft of any business-owned property within businesses (whether or not it is for sale)
-
Customer thefts must be from a public area of the business (i.e. not a store-room/area with access
restricted to staff).
-
Thefts from areas that have been accessed without permission should be counted as burglaries (see
previous notes)
-
It does not include theft from a till (this is burglary or robbery, depending on whether force was
threatened/used).
-
In the food and accommodation sector customer thefts can also include non-payment of services –
for example running out without paying for a meal.

Employee theft
-
This covers thefts of money, property owned by the business or services which are committed by
employees
-
For businesses with more than one premises, employee thefts can include thefts by employees who
work for the business but who are based at other premises.
-
Employee thefts should never be counted as shoplifting or customer theft.

Other thefts

-
There may be other incidents which cannot be classified as robberies, burglaries, customer thefts or
employee thefts.
-
Theft by others: This can include thefts by other known parties (for example a supplier or an
employee from another company who is based at the same site).
-
Theft by persons unknown: And also thefts where the offender is not known (i.e. something has been
taken without permission but it’s not possible to work out who the offender was).
-
Other thefts can include:
o Removal of articles from places that are open to the public (e.g. trolleys from car-park)
o Removal of property from the structure of buildings (e.g. roofing, piping, etc)
o Removal of property from outside areas of the premise (even if these are in a secure or
enclosed area, such as a stockyard)

-
If you are unsure there is a separate ‘other crime’ question at the end of the screener questions.

229

CVS 2014 Technical Report

Frauds

-
Are defined as an incident where someone cheated the business at the sampled premises in terms of
diverting funds goods or services for their own purposes.
-
They are different from straightforward thefts as there must be an element of deception.
-
Frauds are divided into three types:
o Fraud by employee – which can include fraud by employees who are not based at the sample
premises
o Fraud by another known person (e.g. customers, distributors or suppliers)
o Fraud by persons unknown – where a fraud has been detected but it is not possible to
ascertain who carried it out.

© Crown copyright 2015
This publication is licensed under the terms of the Open Government Licence v3.0
except where otherwise stated. To view this licence, visit
nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the
Information Policy Team, The National Archives, Kew, London TW9 4DU, or email:
xxx@xxx.xx.
Where we have identified any third party copyright information you will need to obtain
permission from the copyright holders concerned.