Guidance on contacting the Student Loans Company
Source: gov.uk (2025-02-12)

SLC issues guidance on how students should contact them.

Student Finance England

For general information about student finance, you can check:
- www.gov.uk/student-finance (https://www.gov.uk/student-finance).
- our Twitter (https://www.twitter.com/sf_england), Facebook (https://www.facebook.com/sfengland) and Instagram (https://www.instagram.com/accounts/login/?next=/studentfinance_england/), and our YouTube channel (https://www.youtube.com/sfefilm)
- our dedicated page (https://studentfinance.campaign.gov.uk/) for our latest guidance for students, parents and partners.
Repayment customers can log in to the online repayment service at www.gov.uk/sign-in-to-manage-your-student-loan-balance (https://www.gov.uk/sign-in-to-manage-your-student-loan-balance)

You can sign in to your Student Finance account (https://www.gov.uk/student-finance-register-login) to:
- check what stage your application is at
- check how much and when you’ll be paid
- change your personal or course details
- reset your password
Visit our ‘How to’ guide (https://www.gov.uk/guidance/student-finance-england-how-to-guide) for answers to common queries such as checking your application status, changing your application and updating your bank details!

Contact Student Finance England (https://www.gov.uk/contact-student-finance-england)

Student Finance Wales

For general information, you can check:
- www.studentfinancewales.co.uk (https://www.studentfinancewales.co.uk)
- our Twitter (https://www.twitter.com/sf_wales) and Facebook (https://www.facebook.com/sfwales), and our YouTube channel (https://www.youtube.com/sfwfilm)
Repayment customers can log in to the online repayment service at www.gov.uk/sign-in-to-manage-your-student-loan-balance (https://www.gov.uk/sign-in-to-manage-your-student-loan-balance)

Contact Student Finance Wales (https://www.studentfinancewales.co.uk/contact/)

Student Finance Northern Ireland

For general information, you can check www.studentfinanceni.co.uk (https://www.studentfinanceni.co.uk)

Repayment customers can log in to the online repayment service at www.gov.uk/sign-in-to-manage-your-student-loan-balance (https://www.gov.uk/sign-in-to-manage-your-student-loan-balance)

Contact Student Finance Northern Ireland (https://www.studentfinanceni.co.uk/contact/general-enquiries/)

Tuition fee-only funding students

Use the undergraduate student finance checkerundergraduate student finance checker (https://www.gov.uk/check-what-undergraduate-student-finance-you-can-apply-for-depending-on-your-nationality-and-residency) to find out the type of help you can get depending on your nationality and residency status. It will tell you:
- if you can apply
- what type of loan you can apply for
Repayment customers can log in to the online repayment service at www.gov.uk/sign-in-to-manage-your-student-loan-balance (https://www.gov.uk/sign-in-to-manage-your-student-loan-balance)

Contact Student Finance Services (https://www.gov.uk/contact-student-finance-england)

Student Awards Agency Scotland

For payment information, you should check the SAAS payment guide (https://www.saas.gov.uk/need-to-know/payments/your-payments) before you contact us.

SLC Loan payment enquiries

Read our guidance for students from Scotland (https://www.gov.uk/guidance/guidance-for-students-from-scotland) page.

Contact Student Loans Company (https://www.gov.uk/guidance/guidance-for-students-from-scotland#who-to-contact)

SAAS application, bursary or grant payment enquiries

You should contact SAAS (https://www.saas.gov.uk/contact-us) for all SAAS application, award notice, bursary or grant payments enquiries.

Repayments

For general information you can check: * www.gov.uk/repaying-your-student-loan (https://www.gov.uk/repaying-your-student-loan) * our Twitter (https://www.twitter.com/slc_repayment) and Facebook (https://www.facebook.com/slcrepayment) pages

Contact Student Loans Company (https://www.gov.uk/contact-student-loans-company)

Customer Relations

Contact the Student Loans Company if you want to make a complaint (https://www.gov.uk/government/organisations/student-loans-company/about/complaints-procedure).

Appeal a decision

An appeal is a formal request to the Student Loans Company asking them to review a decision about whether you can get financial help and if so how much.

Read the guidance and complete the appeals form (https://www.gov.uk/guidance/appeals-procedure).

Report Suspected Fraud

Financial Crime Prevention Unit0300 100 0059Monday to Friday, 9am to 5:30pmClosed on bank holidays