Technology Tracker
Source: data.gov.uk (2020-10-08)

The Technology Tracker started in 2004. This research measures awareness, access, use of and attitudes towards fixed and mobile telecoms, internet, multi-channel TV, and radio, among UK adults (aged 16+). 
Across the UK overall, and within each UK nation, the Technology Tracker provides detailed analysis by key population demographics, sub-region, and by urban vs. rural. It collects data that enable comparisons to be made with older data collected by Ofcom, informing Ofcom analysis, reports and decisions.

Up to and including 2014, there were three waves of research per year: from 2015 to 2017, there were two waves per year, in April and October. From 2018  there will be one wave of research per year.

The data have  been published in csv format since 2011. The datasets from 2011 to 2015 inclusive contain the chart data only: from 2016 onwards they will contain all the data from the .spss files.

OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
NATION..........................................................................................................................................................................................................................................................................................................................................................................................................................1
Base : All respondents
REGION .........................................................................................................................................................................................................................................................................................................................................................................................................................2
Base : All respondents
URBANITY .....................................................................................................................................................................................................................................................................................................................................................................................................................4
Base : All respondents
CABLE AREA.................................................................................................................................................................................................................................................................................................................................................................................................................5
Base : All respondents
DEPRIVATION LEVEL...................................................................................................................................................................................................................................................................................................................................................................................................6
Base : All respondents
SE. GENDER .................................................................................................................................................................................................................................................................................................................................................................................................................7
Base : All respondents
SF. AGE OF RESPONDENT.........................................................................................................................................................................................................................................................................................................................................................................................8
Base : All respondents
SG (QZ8). What is the occupation of the main wage earner in your household? CODE SOCIAL GRADE. (SINGLE CODE)..................................................................................................................................................................................................................................10
Base : All respondents
QZ5 (SG). WORKING STATUS...................................................................................................................................................................................................................................................................................................................................................................................11
Base : All respondents
QZ6 (SH). HOUSEHOLD STATUS..............................................................................................................................................................................................................................................................................................................................................................................13
Base : All respondents
SH (SI). Total number in household (including respondent and any children)............................................................................................................................................................................................................................................................................................................14
Base : All respondents
SJ. Total number of children in household (under 18), including respondent (if respondent is under 18) .................................................................................................................................................................................................................................................................15
Base : All respondents
SK (SM). Can you speak or write in Welsh at all?.......................................................................................................................................................................................................................................................................................................................................................16
Base : All respondents in Wales
QB1. SHOWCARD Which of the following do you, or does anyone in your household, have in your home at the moment? (MULTICODE)..........................................................................................................................................................................................................17
Base : All respondents
QB2. SHOWCARD And do you personally use...? (MULTICODE).............................................................................................................................................................................................................................................................................................................................19
Base : Those who have access to any of listed devices at home
QB3 (QB4). SHOWCARD Which games console/s do you or does anyone in your household have at the moment? (MULTICODE) ....................................................................................................................................................................................................................21
Base : Those who have access to a games console at home
QB4 (QB5). SHOWCARD Which, if any, of these do you use your games console for? (MULTICODE) ..................................................................................................................................................................................................................................................................22
Base : Those who have access to a games console at home
QC1. Is there a landline phone in your home that can be used to make and receive calls? (SINGLE CODE) PROMPTED....................................................................................................................................................................................................................................23
Base : All respondents
QC2 (QC2A). Do you ever use this landline phone at home yourself to make or receive calls, for internet access or both? (MULTICODE)...........................................................................................................................................................................................................24
Base : Those with a landline phone at home

OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
QC3 (QC28). SHOWCARD Which of these do you consider to be your MAIN method of making and receiving telephone calls? (SINGLE CODE)..............................................................................................................................................................................................25
Base : All respondents
QC4 (QC28A). SHOWCARD And thinking about when you are at home, which is your MAIN method of making and receiving telephone calls? (SINGLE CODE).....................................................................................................................................................................26
Base : All respondents
QC5 (QC21B). SHOWCARD Which of these do you consider is your main supplier? (SINGLE CODE) ..................................................................................................................................................................................................................................................................27
Base : Those with a landline phone at home
QC6A (QC13A). SHOWCARD Thinking about your home phone service only, please use this card to say how satisfied you are with the overall service provided by (MAIN SUPPLIER). (SINGLE CODE)...................................................................................................29
Base : Those with a landline phone at home
QD1. How many mobile phones IN TOTAL do you AND members of your household use? (SINGLE CODE).........................................................................................................................................................................................................................................................30
Base : All respondents
QD2. Do you personally use a mobile phone? How many mobile phones with different telephone numbers do you use at least once a month? Please include any phones used for work or other purposes. (SINGLE CODE)....................................................................32
Base : All respondents
QD3 (QD10). Which mobile network do you use most often? (SINGLE CODE) ........................................................................................................................................................................................................................................................................................................33
Base : Those who personally use a mobile phone
QD4 (QD24B). Do you personally use a Smartphone? IF UNSURE - A Smartphone is a phone on which you can easily access emails, download files and applications, as well as view websites and generally surf the internet. Popular brands of Smartphone include
BlackBerry, iPhone and Android phones such as the HTC Desire. ............................................................................................................................................................................................................................................................................................................................35
Base : Those who personally use a mobile phone
QD5 (QD11). SHOWCARD Which of these best describes the mobile package you personally use most often? (SINGLE CODE) .......................................................................................................................................................................................................................36
Base : Those who personally use a mobile phone
QD6 (QD11A). When you signed up for your current mobile contract did you get a handset with the contract or did you only get a SIM card? (SINGLE CODE).........................................................................................................................................................................37
Base : Those who use a postpay/ contract mobile phone
QD7A (QD4A). SHOWCARD How often, if at all, do you use your mobile phone to send or receive text messages? (SINGLE CODE).................................................................................................................................................................................................................38
Base : Those who personally use a mobile phone
QD7B (QD4B). SHOWCARD And how often, it at all, do you use your mobile phone to make calls? (SINGLE CODE) ..........................................................................................................................................................................................................................................40
Base : Those who personally use a mobile phone
QD8A (QD28A). SHOWCARD Which if any, of the following activities, other than making and receiving voice calls, do you use your mobile for? (MULTICODE).......................................................................................................................................................................42
Base : Those who personally use a mobile phone
QD8B (QD28B) And, which of these activities have you used your mobile for in the last week? (MULTICODE)......................................................................................................................................................................................................................................................46
Base : Those who personally use a mobile phone
QD9 (QD28C). You said that you use your mobile phone to access the internet. Which one of these best describes where you use your mobile phone to access the internet? (SINGLE CODE) ...................................................................................................................50
Base : Those who use their mobile phone to access the internet
QD10 (QD28D). Do you use any of the following types of apps or applications on your Smartphone? (MULTICODE)............................................................................................................................................................................................................................................51
Base : Those with a Smartphone
QD11A (QD21A). SHOWCARD Thinking about your mobile phone service only, please use this card to say how satisfied you are with (MAIN SUPPLIER) for each of the following...The overall service provided by MAIN SUPPLIER. (SINGLE CODE) .......................53
Base : Those who personally use a mobile phone
QD11J (QD21J). SHOWCARD Thinking about your mobile phone service only, please use this card to say how satisfied you are with (MAIN SUPPLIER) for each of the following...Reception/ accessing network. (SINGLE CODE)........................................................54
Base : Those who personally use a mobile phone
QE1. Does your household have a PC, laptop, netbook or tablet computer? (MULTICODE OPTIONS 1-4 ONLY).................................................................................................................................................................................................................................................55
Base : All respondents

OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
QE2. Do you or does anyone in your household have access to the internet/ Worldwide Web at HOME (via any device, e.g. PC, mobile phone etc)? (SINGLE CODE)............................................................................................................................................................56
Base : All respondents
QE3 (IN6). SHOWCARD Do you ever access the internet anywhere other than in your home at all? IF YES: Where is that? (MULTICODE) .......................................................................................................................................................................................................57
Base : All respondents
QE4 (QE23). SHOWCARD And how often do you personally use the internet nowadays either at home or elsewhere? (SINGLE CODE)............................................................................................................................................................................................................59
Base : Those who use the internet at home or elsewhere
QE5 (QE9). SHOWCARD Which of these methods does your household use to connect to the internet at home? (MULTICODE)........................................................................................................................................................................................................................61
Base : Those with access to the internet at home
QE6 (QE10). SHOWCARD And which of these is your MAIN method of connection? (SINGLE CODE)..................................................................................................................................................................................................................................................................62
Base : Those with access to the internet at home
QE7 (QE22B). You mentioned that your household has a mobile broadband connection (connecting via a USB stick or dongle, or built-in 3G connectivity in a laptop or another device). Do you personally access the internet in this way, using mobile broadband? ....63
Base : Those in a household with mobile broadband
QE8 (QE22C). Which one of these best describes where you use mobile broadband to access the internet? (SINGLE CODE) ............................................................................................................................................................................................................................64
Base : Those who use mobile broadband to access the internet
QE9 (QE7). Which Internet Service Provider (ISP) does your household currently use as its MAIN supplier at home? (SINGLE CODE) ..............................................................................................................................................................................................................65
Base : Those with access to the internet at home
QE3B (QE10). How many people aged 16 or over in your household (including yourself) could access the fixed Broadband connection in your home if they wanted to?..........................................................................................................................................................67
Base : Those with fixed broadband at home where there is more than one person in household
QE3A (QE11). How many people aged 16 or over in your household (including yourself) could access the mobile Broadband connection in your home if they wanted to?.......................................................................................................................................................68
Base : Those with mobile broadband at home where there is more than one person in household
QE12A (QE5A). SHOWCARD Which, if any, of these do you or members of your household use the internet for whilst at home? (MULTICODE)...............................................................................................................................................................................................69
Base : Those with access to the internet at home
QE12B (QE5B) SHOWCARD And, which, if any, of these activities have you or members of your household used the internet for in the LAST WEEK? (MULTICODE)............................................................................................................................................................74
Base : Those with access to the internet at home
QE13 (QENEW11) SHOWCARD What was the advertised speed of your main home internet connection when you took up your service? (SINGLE CODE).............................................................................................................................................................................79
Base : Those who use broadband as their main method of connecting to the internet at home
QE14 (QE11A). SHOWCARD What is the actual speed of your main home internet connection? (SINGLE CODE)...............................................................................................................................................................................................................................................81
Base : Those who use broadband as their main method of connecting to the internet at home
QE15 (QE11B). Can you tell me whether the actual speed of your main home internet connection is more than 512K? (SINGLE CODE)............................................................................................................................................................................................................84
Base : Those unaware of their broadband connection speed
QE16 (QE11C). Do you know how to find out what speeds you are getting on your computer at home? (SINGLE CODE).....................................................................................................................................................................................................................................85
Base : Those with broadband at home
QE17 (QE12X). SHOWCARD You said you use a mobile USB stick or dongle to access the internet, thinking about the speed of your mobile broadband, is this faster, slower or about the same as you expected it to be when you first got it? (SINGLE CODE)..........86
Base : Those with mobile broadband
QE18A (QE8AA). SHOWCARD Thinking about your mobile broadband internet service, please use this card to say how satisfied you are with your main supplier for... The overall service provided by MAIN PROVIDER? (SINGLE CODE)...........................................87
Base : Those with mobile broadband
QE18B (QE8AB). SHOWCARD Thinking about your mobile broadband internet service, please use this card to say how satisfied you are with your main supplier for... The speed of your service while online (not just the connection)? (SINGLE CODE) .....................88
Base : Those with mobile broadband

OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
QE18C (QE8AC). SHOWCARD Thinking about your mobile broadband internet service, please use this card to say how satisfied you are with your main supplier for... The reliability of the service from MAIN PROVIDER? (SINGLE CODE)........................................89
Base : Those with mobile broadband
QE19 (QE12). SHOWCARD Thinking about the speed of your household's fixed broadband internet, is this faster, slower or about the same as you expected it to be when you first got it? (SINGLE CODE) ..............................................................................................90
Base : Those with fixed broadband at home
QE20A (QE8A). SHOWCARD Thinking about your fixed broadband internet service, please use this card to say how satisfied you are with your main supplier for... The overall service provided by MAIN PROVIDER. (SINGLE CODE).................................................91
Base : Those with fixed broadband at home
QE20B (QE8B). SHOWCARD Thinking about your fixed broadband internet service, please use this card to say how satisfied you are with your main supplier for... The speed of your service while online (not just the connection)? (SINGLE CODE)...........................92
Base : Those with fixed broadband at home
QE20C (QE8C). SHOWCARD Thinking about your fixed broadband internet service, please use this card to say how satisfied you are with your main supplier for... The reliability of the service from MAIN PROVIDER? (SINGLE CODE)..............................................93
Base : Those with fixed broadband at home
QE21 (QE35). READ OUT DESCRIPTION OF WIRELESS ROUTER. Have you or anyone in your household ever used a fixed wireless internet connection at home? (SINGLE CODE)...............................................................................................................................94
Base : Those with fixed broadband at home
QE22 (QE24). SHOWCARD How likely are you to get internet access at home in the next 12 months? (SINGLE CODE).....................................................................................................................................................................................................................................95
Base : Those without internet access at home
QE23A (QE25A). Why are you unlikely to get internet access at home in the next 12 months? (MULTICODE) UNPROMPTED............................................................................................................................................................................................................................96
Base : Those unlikely to get internet access at home in the next 12 months
QE23B (QE25B). And, which one of these reasons is your MAIN reason for not getting internet access at home? (SINGLE CODE) ....................................................................................................................................................................................................................99
Base : Those unlikely to get internet access at home in the next 12 months
QE24 (QENI1). EXPLAIN SATELLITE BROADBAND Were you aware that satellite broadband is available? (SINGLE CODE) ..........................................................................................................................................................................................................................101
Base : All respondents in Scotland and Wales
QE25 (QE29). Before now, were you aware that you could make voice calls using the internet? (SINGLE CODE)...............................................................................................................................................................................................................................................102
Base : All respondents
QE26 (QE29A). And do you or anyone in your household have access to internet voice services at home? (SINGLE CODE).............................................................................................................................................................................................................................103
Base : All respondents
QE27 (QE30). Have you or anyone in your household ever used one of these services to make voice calls using the internet at home? (SINGLE CODE) ...............................................................................................................................................................................104
Base : Those with access to internet voice services at home
QE28 (QE31). Which supplier does/ did your household use to make voice calls using the internet? (SINGLE CODE)........................................................................................................................................................................................................................................105
Base : Those who have ever used internet voice services at home
QH1A. SHOWCARD Which, if any, of these types of television does your household receive at the moment? (MULTICODE) ............................................................................................................................................................................................................................106
Base : All respondents
QH1B. SHOWCARD And which of these do you consider is your MAIN type of television? (SINGLE CODE).......................................................................................................................................................................................................................................................108
Base : All respondents
QH2 (QH50). How many TV sets are there in ALL rooms of your house? (SINGLE CODE)...................................................................................................................................................................................................................................................................................110
Base : Those with a TV in the household
QH3 (QH51). SHOWCARD When did you last buy a TV set for the MAIN viewing room in your house? (SINGLE CODE)...................................................................................................................................................................................................................................111
Base : Those with a TV in the household
QH4 (QH52). SHOWCARD Which, if any, of these features do you have on the MAIN TV in your house? (MULTICODE)...................................................................................................................................................................................................................................112
Base : Those with a TV in the household

OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
QH5 (QH53). Is the MAIN TV in your household an HDTV set or HD ready? (SINGLE CODE)..............................................................................................................................................................................................................................................................................114
Base : Those with a TV in the household
QH6 (QH54) Although you have an HDTV ready set, to actually watch TV channels and programmes that are broadcast in high definition, you need an HD set top box or a TV with built-in HDTV receiver. For the main TV set, does your household have an HDTV
service - from either Sky, Virgin Media, Freesat or Freeview? (SINGLE CODE) .....................................................................................................................................................................................................................................................................................................115
Base : Those whose main TV set is an HDTV or HD-ready
QH7 (QH55). Which supplier provides your HD TV service, for your main TV set?.................................................................................................................................................................................................................................................................................................116
Base : Those with an HD TV service for their main TV set
QH8 (QH3). SHOWCARD Which of the following best describes your satellite TV service/s? (MULTICODE).......................................................................................................................................................................................................................................................117
Base : Those with Satellite TV
QH9A (QR1A). Does your household have Sky+? (SINGLE CODE) .......................................................................................................................................................................................................................................................................................................................119
Base : Those with Sky TV
QH9B (QR1B). Does your household have V+? (SINGLE CODE)...........................................................................................................................................................................................................................................................................................................................120
Base : Those with Cable TV
QH9C (QR1C). Does your Freesat set top box allow you to record and store TV programmes, and also pause and rewind live TV programmes? (SINGLE CODE).................................................................................................................................................................121
Base : Those with Freesat
QH9D (QR1D). Does your Freeview box or Freeview TV set allow to record and store TV programmes, and also pause and rewind live TV programmes (this includes Freeview Playback and Freeview Plus boxes)? (SINGLE CODE).................................................122
Base : Those with Freeview
QH9E (QR1E). Does your broadband TV service allow you to record and store TV programmes, and also pause and rewind live TV programmes? (SINGLE CODE).............................................................................................................................................................123
Base : Those with Broadband TV
QH10 (QR5). SHOWCARD How often, if ever, do you use your DVR to watch recorded programmes? (SINGLE CODE)....................................................................................................................................................................................................................................124
Base : Those who own a DVR
QH11 (QH42A). Do you ever watch TV programmes 'on demand' through your TV service? (READ EXPLANATION IF NECESSARY).............................................................................................................................................................................................................125
Base : Those with multichannel TV
QH12 (QH42B). How often, if ever, do you use your 'on demand' TV service to watch TV programmes after they've been shown? ....................................................................................................................................................................................................................126
Base : Those who ever watch TV programmes 'on demand' through their TV service
QH13 (QH43A). Do you ever watch TV programmes online or download programmes from UK TV broadcasters' website (such as BBC iPlayer, ITV Player, Channel 4 On-Demand/ 4OD, Demand Five, or Sky Player) after they've been shown? I don't mean watching
live programmes online..............................................................................................................................................................................................................................................................................................................................................................................................127
Base : Those with access to the internet at home or elsewhere
QH14 (QH43B). How often, if ever, do you watch TV programmes online or download from UK TV broadcasters' websites after they've been shown?.....................................................................................................................................................................................128
Base : Those who ever watch TV programmes online or download from UK TV broadcasters' websites
QH15 (QH43C). Would you say that watching TV programmes in this way makes you watch MORE, LESS or ABOUT THE SAME amount of television than you used to?....................................................................................................................................................129
Base : Those who ever watch TV programmes online or download from UK TV broadcasters' websites
QH16 (QH43D). Would you say that watching TV programmes in this way makes you watch more of the SAME SORTS of programmes that you used to watch, or DIFFERENT programmes than those you used to watch, or no real change? ...................................130
Base : Those who ever watch TV programmes online or download from UK TV broadcasters' websites
QCHECK. Can I just check that you have the following services? (MULTICODE)...................................................................................................................................................................................................................................................................................................131
Base : All respondents
QDM. And which, if any, of these services are you primarily or jointly responsible for - in terms of deciding which supplier or network to use? (MULTICODE)..........................................................................................................................................................................133
Base : All respondents
QG1. Do you receive any of these services as part of an overall deal or package from the same supplier? (SINGLE CODE)..............................................................................................................................................................................................................................134
Base : All respondents

OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
QG2. Is this ONE deal or package, or more than one? (SINGLE CODE) ................................................................................................................................................................................................................................................................................................................135
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
QG3 (QG3A). SHOWCARD Thinking about the service package you consider to be the main one, or the one your household spends the most on... Please could you tell me which services are part of this deal or package you have with the same supplier?
(MULTICODE)............................................................................................................................................................................................................................................................................................................................................................................................................136
Base : Those with at least one deal or package with the same supplier
QG4 (QG3B). Do you receive a discount or special deal for subscribing to this package of services? (SINGLE CODE).......................................................................................................................................................................................................................................137
Base : Those with at least one deal or package with the same supplier
QG5 (QG3C). Do you receive one bill for this bundle of services, or more than one bill? (SINGLE CODE) ...........................................................................................................................................................................................................................................................138
Base : Those with at least one deal or package with the same supplier
QG6 (QG3D). Which supplier do you use for this package of services? (SINGLE CODE)......................................................................................................................................................................................................................................................................................139
Base : Those with at least one deal or package with the same supplier
QP1. SHOWCARD During an average week, on how many days do you listen to the radio (including listening at home, in the car, at work, via mobile phone, personal stereo)? (SINGLE CODE)...............................................................................................................141
Base : All respondents
QP2A (QP11A). SHOWCARD How often, if at all, do you access the radio via - Traditional set with AM Stereo - either at home, in the car or on portable radio. (SINGLE CODE)..........................................................................................................................................143
Base : Those who listen to radio
QP2B (QP11B). SHOWCARD How often, if at all, do you access the radio via - Traditional set with FM stereo - either at home, in the car or on portable radio. (SINGLE CODE) ..........................................................................................................................................144
Base : Those who listen to radio
QP2C (QP11C). SHOWCARD How often, if at all, do you access the radio via - Mobile phone. (SINGLE CODE)................................................................................................................................................................................................................................................145
Base : Those who listen to radio
QP2D (QP11D). SHOWCARD How often, if at all, do you access the radio via - Digital radio through TV. (SINGLE CODE)................................................................................................................................................................................................................................146
Base : Those who listen to radio
QP2E (QP11E). SHOWCARD How often, if at all, do you access the radio via - Digital radio through the internet. (SINGLE CODE) ..................................................................................................................................................................................................................147
Base : Those who listen to radio
QP2F (QP11F). SHOWCARD How often, if at all, do you access the radio via - DAB radio set. (SINGLE CODE)................................................................................................................................................................................................................................................148
Base : Those who listen to radio
QP2G (QP11G) SHOWCARD How often, if at all, do you access the radio via - Car radio (FM). (SINGLE CODE)...............................................................................................................................................................................................................................................149
Base : Those who listen to radio
QP2H (QP11H) SHOWCARD How often, if at all, do you access the radio via - Car radio (AM). (SINGLE CODE)...............................................................................................................................................................................................................................................150
Base : Those who listen to radio
QP2I (QP11I) SHOWCARD How often, if at all, do you access the radio via - Car radio (DAB). (SINGLE CODE)...............................................................................................................................................................................................................................................151
Base : Those who listen to radio
QP3 (QB1). Do you, or does anyone in your household, have digital radio channels in your home at the moment - whether through a specialist DAB radio receiver, through a digital television or over the internet? (SINGLE CODE).....................................................152
Base : All respondents
QP4 (Q1). SHOWCARD Please think about any radio sets that you may have at home that someone listens to in most weeks. In which of these rooms at home do you have one of these radios that someone listens to in most weeks? (MULTICODE).....................153
Base : All respondents
QP5 (Q2). In total, how many radio sets do you have in your home that you, or someone in your household, listen to in most weeks? (SINGLE CODE)...................................................................................................................................................................................155
Base : All respondents
QP6 (Q3). Before today, had you heard of digital radios, sometimes called D-A-B radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE)..............................................................................................................................................................................156
Base : All respondents

OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
QP7 (Q4). You said earlier that you have (NUMBER AT QP5) radio sets in your home that someone in the household listens to in most weeks. How many of these radio sets are digital radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE).........157
Base : All respondents
QP8 (Q5). In most weeks, how many motor vehicles do you personally use - as a driver or a passenger? (SINGLE CODE)...............................................................................................................................................................................................................................158
Base : All respondents
QP9 (Q6). How many of these motor vehicles have a radio? (SINGLE CODE).......................................................................................................................................................................................................................................................................................................159
Base : Those who use at least one motor vehicle in most weeks
QP10/11 (Q7A/B). Is the radio in this vehicle a digital radio?/ How many of the radios in those vehicles are digital radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE)...........................................................................................................................160
Base : Those who use at least one motor vehicle with a radio in most weeks
QP12 (Q9) SHOWCARD Here is a list of some other ways of listening to radio programmes as they are broadcast. In most weeks, do you or someone else in your household listen at home to radio programmes as they are broadcast in any of these ways?
(MULTICODE)............................................................................................................................................................................................................................................................................................................................................................................................................161
Base : All respondents
QP13 (Q10) SHOWCARD And before today, were you aware that you can listen to radio programmes as they are broadcast in these ways? (MULTICODE)..........................................................................................................................................................................162
Base : All respondents
QP14 (Q12) SHOWCARD Which, if any, of these features did you associate with digital radio before today? (MULTICODE)..............................................................................................................................................................................................................................163
Base : All aware of digital radio, with experience of listening to digital radio or aware of ways of listening to digital radio
QP15 (Q13) SHOWCARD As a digital radio listener, which, if any, of these features of digital radio have you had experience of when listening to digital radio? (MULTICODE).............................................................................................................................................165
Base : All with any type of digital radio
QP16 (QP12). SHOWCARD How likely is it that your household will get a DAB radio in the next 12 months? (SINGLE CODE)..........................................................................................................................................................................................................................167
Base : Those who listen to radio and have any active radio sets but no DAB sets at home
QP17 (QJ14B). Why are you unlikely to get digital radio in the next 12 months? (MULTICODE) UNPROMPTED.................................................................................................................................................................................................................................................168
Base : Those unlikely to get DAB radio in the next 12 months
QZ1. SHOWCARD Could you please take a look at the options shown on this card and let me know which applies to you? (SINGLE CODE)...................................................................................................................................................................................................170
Base : All respondents
QZ2. SHOWCARD Which of the groups on this card do you consider you belong to? (SINGLE CODE)................................................................................................................................................................................................................................................................171
Base : All respondents
QZ3 (C9). SHOWCARD Which of these, if any, limit your daily activities or the work you can do? (MULTICODE)................................................................................................................................................................................................................................................175
Base : All respondents
QZ4 (C10). SHOWCARD Which of these best describes your sight? (SINGLE CODE)..........................................................................................................................................................................................................................................................................................177
Base : Those with poor vision, partial sight or blindness
QZ5 (C11). SHOWCARD Which of these best describes your hearing? (SINGLE CODE) .....................................................................................................................................................................................................................................................................................179
Base : Those with poor hearing, partial hearing or deafness
QZ7 (SGA). Do you ever work from home? (SINGLE CODE) ..................................................................................................................................................................................................................................................................................................................................181
Base : Those working full or part time
QZ8 (SGB). Would you say that you work from home most of the time or just occasionally? (SINGLE CODE) .....................................................................................................................................................................................................................................................182
Base : Those who ever work from home
QZ10 (QZ9A). Could you please tell me if your total household income from all sources before tax and other deductions is above or below £11,500 per year? .......................................................................................................................................................................183
Base : All respondents
QZ11 (QZ9). SHOWCARD Group in which you would place your total household income from all sources, before tax and other deductions? (SINGLE CODE).......................................................................................................................................................................184
Base : All respondents

OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
QZ12 (QZNI1). Do you regard yourself as belonging to any particular religion? IF YES: Which religion, religious denomination or body do you belong?...................................................................................................................................................................................185
Base : All respondents in Northern Ireland

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 1
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 11
Page 1
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
NATION
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
England
1886
285
175
164
339
719
xx-xxxx-xxxx
235
283
55
104
1610
153
186
74
87
67
111
161
178
84%
86%
83%
84%
83%
82%
82%
97%
84%
81%
84%
84%
85%
82%
83%
84%
87%
81%
84%
83%
f
15%
9%
9%
18%
38%
87%
12%
15%
3%
6%
85%
8%
10%
4%
5%
4%
6%
9%
9%
Scotland
197
24
19
18
37
77
194
3
29
7
12
160
13
23
9
8
3
16
17
20
9%
7%
9%
9%
9%
9%
10%
1%
9%
10%
10%
8%
8%
10%
10%
8%
4%
12%
9%
9%
g
12%
10%
9%
19%
39%
99%
1%
15%
4%
6%
82%
7%
12%
4%
4%
2%
8%
9%
10%
Wales
111
16
12
10
22
52
109
3
16
5
4
95
10
12
5
6
4
6
11
10
5%
5%
6%
5%
5%
6%
5%
1%
5%
7%
3%
5%
5%
5%
6%
6%
5%
5%
6%
5%
g
14%
11%
9%
20%
46%
98%
3%
14%
4%
4%
85%
9%
11%
4%
6%
4%
6%
10%
9%
Northern Ireland
62
8
5
4
9
24
61
1
10
1
4
52
4
5
2
2
2
4
3
6
3%
2%
2%
2%
2%
3%
3%
1%
3%
1%
3%
3%
2%
2%
2%
2%
3%
3%
2%
3%
g
13%
8%
7%
15%
39%
98%
2%
16%
2%
6%
84%
6%
9%
3%
3%
4%
6%
5%
10%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 2
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 12
Page 2
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
REGION
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
North East
96
11
8
9
17
46
75
15
14
1
5
82
5
12
7
6
2
2
13
4
4%
3%
4%
5%
4%
5%
4%
6%
4%
2%
4%
4%
3%
5%
8%
6%
2%
2%
7%
2%
s
lqs
s
lqs
12%
8%
9%
18%
48%
78%
16%
15%
1%
5%
86%
5%
12%
7%
6%
2%
2%
13%
4%
North West
259
37
28
16
44
93
244
15
48
10
23
210
21
23
2
7
10
26
9
35
11%
11%
13%
8%
11%
11%
12%
6%
14%
15%
18%
11%
12%
10%
2%
7%
13%
19%
5%
17%
g
k
nr
nr
nr
lmnor
mnor
14%
11%
6%
17%
36%
94%
6%
19%
4%
9%
81%
8%
9%
1%
3%
4%
10%
3%
14%
Yorkshire
187
25
17
17
35
85
181
6
26
2
12
161
15
20
7
11
8
8
18
17
8%
8%
8%
9%
9%
10%
9%
2%
8%
4%
10%
8%
9%
9%
8%
11%
11%
6%
9%
8%
g
13%
9%
9%
19%
45%
97%
3%
14%
1%
6%
86%
8%
10%
4%
6%
5%
5%
10%
9%
East Midlands
163
27
14
13
27
64
158
7
23
6
5
142
16
12
3
8
9
7
11
17
7%
8%
7%
7%
7%
7%
8%
3%
7%
9%
4%
7%
9%
5%
4%
7%
12%
5%
6%
8%
g
mnr
17%
9%
8%
17%
39%
97%
4%
14%
4%
3%
87%
10%
7%
2%
5%
6%
5%
7%
10%
West Midlands
197
29
19
25
44
87
165
30
36
8
10
164
14
30
10
9
9
16
19
25
9%
9%
9%
13%
11%
10%
8%
13%
11%
11%
8%
9%
8%
13%
11%
9%
12%
12%
10%
12%
f
15%
10%
13%
22%
44%
84%
15%
18%
4%
5%
83%
7%
15%
5%
5%
5%
8%
10%
13%
East of England
210
35
16
17
33
76
197
15
30
7
16
182
14
18
9
7
5
11
17
16
9%
11%
8%
9%
8%
9%
10%
6%
9%
10%
13%
9%
8%
8%
10%
7%
7%
8%
9%
8%
17%
8%
8%
16%
36%
93%
7%
14%
3%
8%
87%
7%
9%
4%
4%
3%
5%
8%
8%
London
280
35
19
21
40
89
160
117
24
3
10
255
18
23
6
8
7
19
14
26
12%
11%
9%
11%
10%
10%
8%
48%
7%
4%
8%
13%
10%
10%
6%
8%
10%
14%
7%
12%
f
hi
r
13%
7%
8%
14%
32%
57%
42%
9%
1%
4%
91%
6%
8%
2%
3%
3%
7%
5%
9%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 3
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 12
Page 3
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
REGION
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
South East
307
59
30
22
52
103
286
24
40
10
10
269
27
25
18
16
9
10
34
18
14%
18%
14%
11%
13%
12%
14%
10%
12%
15%
8%
14%
15%
11%
20%
16%
11%
7%
18%
9%
c
j
qs
mqs
qs
mqs
19%
10%
7%
17%
34%
93%
8%
13%
3%
3%
88%
9%
8%
6%
5%
3%
3%
11%
6%
South West
186
26
23
23
46
77
179
6
42
8
13
146
23
24
13
15
8
11
27
19
8%
8%
11%
12%
11%
9%
9%
3%
12%
12%
11%
8%
13%
10%
15%
14%
10%
8%
14%
9%
g
k
14%
12%
12%
25%
41%
96%
3%
22%
4%
7%
78%
12%
13%
7%
8%
4%
6%
15%
10%
Wales
111
16
12
10
22
52
109
3
16
5
4
95
10
12
5
6
4
6
11
10
5%
5%
6%
5%
5%
6%
5%
1%
5%
7%
3%
5%
5%
5%
6%
6%
5%
5%
6%
5%
g
14%
11%
9%
20%
46%
98%
3%
14%
4%
4%
85%
9%
11%
4%
6%
4%
6%
10%
9%
Scotland
197
24
19
18
37
77
194
3
29
7
12
160
13
23
9
8
3
16
17
20
9%
7%
9%
9%
9%
9%
10%
1%
9%
10%
10%
8%
8%
10%
10%
8%
4%
12%
9%
9%
g
12%
10%
9%
19%
39%
99%
1%
15%
4%
6%
82%
7%
12%
4%
4%
2%
8%
9%
10%
Northern Ireland
62
8
5
4
9
24
61
1
10
1
4
52
4
5
2
2
2
4
3
6
3%
2%
2%
2%
2%
3%
3%
1%
3%
1%
3%
3%
2%
2%
2%
2%
3%
3%
2%
3%
g
13%
8%
7%
15%
39%
98%
2%
16%
2%
6%
84%
6%
9%
3%
3%
4%
6%
5%
10%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 4
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 13
Page 4
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
URBANITY
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Urban
1964
273
174
168
342
765
1723
236
276
59
107
xx-xxxx-xxxx
145
198
67
87
65
124
154
189
87%
82%
83%
86%
84%
88%
86%
98%
82%
87%
87%
88%
80%
87%
76%
84%
85%
90%
80%
88%
f
h
lnr
lnr
lnr
14%
9%
9%
17%
39%
88%
12%
14%
3%
5%
86%
7%
10%
3%
4%
3%
6%
8%
10%
Rural
292
60
37
27
64
108
286
6
62
9
17
232
35
29
21
17
12
14
38
25
13%
18%
17%
14%
16%
12%
14%
2%
18%
13%
13%
12%
20%
13%
24%
16%
15%
10%
20%
12%
g
k
mqs
mqs
mqs
21%
13%
9%
22%
37%
98%
2%
21%
3%
6%
80%
12%
10%
7%
6%
4%
5%
13%
9%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 5
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 14
Page 5
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
CABLE AREA
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
TELEWEST
463
65
39
36
75
171
369
89
61
12
23
401
31
44
21
15
16
23
36
39
21%
19%
19%
18%
18%
20%
18%
37%
18%
18%
18%
21%
17%
19%
23%
15%
20%
17%
19%
18%
f
14%
9%
8%
16%
37%
80%
19%
13%
3%
5%
87%
7%
10%
4%
3%
3%
5%
8%
8%
NTL
741
115
64
65
129
288
660
81
93
20
36
647
57
72
20
39
23
47
59
70
33%
34%
30%
33%
32%
33%
33%
34%
28%
30%
29%
34%
31%
32%
23%
37%
30%
35%
31%
33%
h
n
n
16%
9%
9%
17%
39%
89%
11%
13%
3%
5%
87%
8%
10%
3%
5%
3%
6%
8%
9%
NEITHER
1052
154
108
94
202
414
981
72
184
35
66
870
92
110
48
49
38
67
97
105
47%
46%
51%
48%
50%
47%
49%
30%
54%
52%
53%
45%
51%
49%
54%
48%
50%
49%
51%
49%
g
k
15%
10%
9%
19%
39%
93%
7%
17%
3%
6%
83%
9%
10%
5%
5%
4%
6%
9%
10%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 6
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 15
Page 6
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
DEPRIVATION LEVEL
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Low
1382
221
142
125
266
469
1311
74
209
44
78
1176
124
142
70
79
40
77
149
117
61%
66%
67%
64%
66%
54%
65%
30%
62%
65%
63%
61%
69%
63%
79%
77%
52%
56%
78%
55%
g
pqs
lmpqs
mpqs
lmpqs
16%
10%
9%
19%
34%
95%
5%
15%
3%
6%
85%
9%
10%
5%
6%
3%
6%
11%
8%
Medium
782
100
62
63
125
366
616
159
118
22
43
662
48
77
15
22
33
54
38
87
35%
30%
29%
32%
31%
42%
31%
66%
35%
32%
34%
35%
27%
34%
17%
22%
43%
39%
20%
41%
f
n
nor
lnor
lnor
lnor
13%
8%
8%
16%
47%
79%
20%
15%
3%
5%
85%
6%
10%
2%
3%
4%
7%
5%
11%
High
30
4
2
3
6
13
21
8
2
1
-
28
4
2
2
-
1
3
2
4
1%
1%
1%
2%
1%
1%
1%
3%
1%
1%
-%
1%
2%
1%
2%
-%
1%
2%
1%
2%
f
15%
7%
11%
18%
43%
70%
28%
7%
2%
-%
93%
13%
5%
6%
-%
3%
9%
6%
12%
Undefined
62
8
5
4
9
24
61
1
10
1
4
52
4
5
2
2
2
4
3
6
3%
2%
2%
2%
2%
3%
3%
1%
3%
1%
3%
3%
2%
2%
2%
2%
3%
3%
2%
3%
g
13%
8%
7%
15%
39%
98%
2%
16%
2%
6%
84%
6%
9%
3%
3%
4%
6%
5%
10%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 7
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 16
Page 7
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SE. GENDER
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Male
1082
170
100
80
180
399
954
121
172
34
58
914
180
-
49
49
39
42
98
82
48%
51%
48%
41%
44%
46%
47%
50%
51%
50%
47%
48%
100%
-%
55%
47%
51%
31%
51%
38%
c
mnopqrs
mqs
mq
mqs
m
mqs
m
16%
9%
7%
17%
37%
88%
11%
16%
3%
5%
84%
17%
-%
5%
5%
4%
4%
9%
8%
Female
1174
164
111
116
226
474
1056
121
166
34
66
1004
-
226
40
54
37
95
94
132
52%
49%
52%
59%
56%
54%
53%
50%
49%
50%
53%
52%
-%
100%
45%
53%
49%
69%
49%
62%
a
lnopqrs
l
l
l
lnopr
l
lnpr
14%
9%
10%
19%
40%
90%
10%
14%
3%
6%
85%
-%
19%
3%
5%
3%
8%
8%
11%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 8
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 17
Page 8
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SF. AGE OF RESPONDENT
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
16 - 17
47
-
-
-
-
13
39
9
3
-
-
45
-
-
-
-
-
-
-
-
2%
-%
-%
-%
-%
1%
2%
4%
1%
-%
-%
2%
-%
-%
-%
-%
-%
-%
-%
-%
h
-%
-%
-%
-%
27%
82%
20%
6%
-%
-%
96%
-%
-%
-%
-%
-%
-%
-%
-%
18 - 24
280
-
-
-
-
82
238
43
12
2
*
270
-
-
-
-
-
-
-
-
12%
-%
-%
-%
-%
9%
12%
18%
4%
4%
*%
14%
-%
-%
-%
-%
-%
-%
-%
-%
f
j
j
hij
-%
-%
-%
-%
29%
85%
15%
4%
1%
*%
96%
-%
-%
-%
-%
-%
-%
-%
-%
25 - 34
408
-
-
-
-
108
340
66
33
3
10
380
-
-
-
-
-
-
-
-
18%
-%
-%
-%
-%
12%
17%
27%
10%
4%
8%
20%
-%
-%
-%
-%
-%
-%
-%
-%
f
hij
-%
-%
-%
-%
27%
83%
16%
8%
1%
2%
93%
-%
-%
-%
-%
-%
-%
-%
-%
35 - 44
439
-
-
-
-
96
380
58
32
2
5
407
-
-
-
-
-
-
-
-
19%
-%
-%
-%
-%
11%
19%
24%
9%
3%
4%
21%
-%
-%
-%
-%
-%
-%
-%
-%
hij
-%
-%
-%
-%
22%
87%
13%
7%
*%
1%
93%
-%
-%
-%
-%
-%
-%
-%
-%
45 - 54
342
-
-
-
-
87
311
33
40
4
13
302
-
-
-
-
-
-
-
-
15%
-%
-%
-%
-%
10%
15%
13%
12%
5%
10%
16%
-%
-%
-%
-%
-%
-%
-%
-%
hi
-%
-%
-%
-%
26%
91%
10%
12%
1%
4%
88%
-%
-%
-%
-%
-%
-%
-%
-%
55 - 64
334
334
-
-
-
80
313
19
72
11
32
252
-
-
-
-
-
-
-
-
15%
100%
-%
-%
-%
9%
16%
8%
21%
17%
26%
13%
-%
-%
-%
-%
-%
-%
-%
-%
bcd
g
k
k
100%
-%
-%
-%
24%
94%
6%
22%
3%
10%
76%
-%
-%
-%
-%
-%
-%
-%
-%
65 - 74
225
-
211
-
211
211
213
9
58
15
19
170
100
111
48
55
43
65
103
108
10%
-%
100%
-%
52%
24%
11%
4%
17%
22%
15%
9%
56%
49%
54%
53%
56%
48%
53%
51%
acd
ac
g
k
k
k
-%
94%
-%
94%
94%
95%
4%
26%
6%
8%
76%
45%
49%
21%
24%
19%
29%
46%
48%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 9
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 17
Page 9
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SF. AGE OF RESPONDENT
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
75+
181
-
-
195
195
195
175
6
89
31
45
92
80
116
41
48
34
72
90
106
8%
-%
-%
100%
48%
22%
9%
2%
26%
46%
36%
5%
44%
51%
46%
47%
44%
52%
47%
49%
abd
ab
g
k
hk
hk
-%
-%
108%
108%
108%
96%
3%
49%
17%
25%
51%
44%
64%
23%
27%
19%
40%
49%
58%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 10
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 18
Page 10
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SG (QZ8). What is the occupation of the main wage earner in your household? CODE SOCIAL GRADE. (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
A
33
8
6
3
9
9
31
1
10
2
1
23
6
3
9
-
-
-
9
-
1%
2%
3%
2%
2%
1%
2%
*%
3%
3%
1%
1%
3%
1%
10%
-%
-%
-%
5%
-%
k
oqs
lmopqrs
mopqs
25%
18%
10%
28%
28%
96%
3%
30%
7%
3%
71%
18%
10%
28%
-%
-%
-%
28%
-%
B
533
97
42
38
79
79
478
52
58
14
23
475
43
36
79
-
-
-
79
-
24%
29%
20%
19%
20%
9%
24%
21%
17%
20%
18%
25%
24%
16%
90%
-%
-%
-%
41%
-%
bcd
h
mopqs
opqs
lmopqrs
lmopqs
18%
8%
7%
15%
15%
90%
10%
11%
3%
4%
89%
8%
7%
15%
-%
-%
-%
15%
-%
C1
669
92
55
48
103
103
584
90
70
13
22
602
49
54
-
103
-
-
103
-
30%
28%
26%
25%
25%
12%
29%
37%
21%
19%
18%
31%
27%
24%
-%
100%
-%
-%
54%
-%
f
hij
npqs
npqs
lmnpqrs
lmnpqs
14%
8%
7%
15%
15%
87%
13%
11%
2%
3%
90%
7%
8%
-%
15%
-%
-%
15%
-%
C2
413
57
43
34
77
77
380
34
67
15
21
352
39
37
-
-
77
-
-
77
18%
17%
20%
17%
19%
9%
19%
14%
20%
21%
17%
18%
22%
16%
-%
-%
100%
-%
-%
36%
noqr
noqr
lmnoqrs
lmnoqr
14%
10%
8%
19%
19%
92%
8%
16%
4%
5%
85%
10%
9%
-%
-%
19%
-%
-%
19%
D
323
36
28
22
49
321
269
47
44
5
12
277
17
33
-
-
-
49
-
49
14%
11%
13%
11%
12%
37%
13%
19%
13%
7%
10%
14%
9%
14%
-%
-%
-%
36%
-%
23%
f
nopr
nopr
lmnoprs
lmnopr
11%
9%
7%
15%
99%
83%
15%
14%
2%
4%
86%
5%
10%
-%
-%
-%
15%
-%
15%
E
285
44
38
50
88
283
266
18
88
19
45
187
26
62
-
-
-
88
-
88
13%
13%
18%
26%
22%
32%
13%
7%
26%
28%
36%
10%
14%
28%
-%
-%
-%
64%
-%
41%
ab
a
g
k
k
hk
nopr
lnopr
lmnoprs
lmnopr
15%
13%
18%
31%
99%
93%
6%
31%
7%
16%
66%
9%
22%
-%
-%
-%
31%
-%
31%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 11
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 19
Page 11
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ5 (SG). WORKING STATUS
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Base for %
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Working full time (30hrs/wk+)
886
89
7
1
8
128
778
106
39
9
7
852
6
3
1
4
3
1
5
3
39%
27%
4%
*%
2%
15%
39%
44%
11%
13%
6%
44%
3%
1%
1%
4%
4%
1%
3%
2%
bcd
c
j
hij
q
10%
1%
*%
1%
14%
88%
12%
4%
1%
1%
96%
1%
*%
*%
*%
*%
*%
1%
*%
Not working (i.e. under 8hrs/wk) - retired
482
122
184
178
362
394
461
18
166
44
74
313
162
201
85
90
66
122
174
188
21%
37%
87%
91%
89%
45%
23%
7%
49%
64%
59%
16%
90%
89%
96%
87%
86%
89%
91%
88%
a
a
a
g
k
hk
hk
mopqs
25%
38%
37%
75%
82%
96%
4%
34%
9%
15%
65%
34%
42%
18%
19%
14%
25%
36%
39%
Working part time (8-29 hrs/wk)
374
54
13
7
20
94
334
43
38
6
7
339
9
11
2
6
6
6
8
12
17%
16%
6%
3%
5%
11%
17%
18%
11%
8%
5%
18%
5%
5%
3%
6%
8%
4%
4%
6%
bcd
j
hij
14%
4%
2%
5%
25%
89%
12%
10%
2%
2%
91%
2%
3%
1%
2%
2%
2%
2%
3%
Not working (i.e. under 8hrs/wk) - housewife/
disabled/ other
247
45
3
7
10
138
210
34
69
8
32
173
*
9
-
4
*
5
4
6
11%
14%
1%
3%
2%
16%
10%
14%
20%
12%
26%
9%
*%
4%
-%
4%
*%
4%
2%
3%
bcd
k
ik
ln
ln
ln
l
l
18%
1%
3%
4%
56%
85%
14%
28%
3%
13%
70%
*%
4%
-%
2%
*%
2%
2%
2%
Not working (i.e. under 8hrs/wk) - unemployed
(registered/not registered but looking for work)
137
21
1
-
1
98
129
9
20
1
4
116
1
*
-
-
*
1
-
1
6%
6%
*%
-%
*%
11%
6%
4%
6%
2%
3%
6%
*%
*%
-%
-%
*%
*%
-%
*%
bcd
15%
*%
-%
*%
72%
94%
6%
15%
1%
3%
84%
*%
*%
-%
-%
*%
*%
-%
*%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 12
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 19
Page 12
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ5 (SG). WORKING STATUS
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Not working (i.e. under 8hrs/wk) - student
118
-
2
-
2
16
87
32
5
*
*
114
-
2
-
-
2
-
-
2
5%
-%
1%
-%
*%
2%
4%
13%
1%
*%
*%
6%
-%
1%
-%
-%
2%
-%
-%
1%
f
hij
lr
-%
1%
-%
1%
13%
74%
27%
4%
*%
*%
97%
-%
1%
-%
-%
1%
-%
-%
1%
Don't know
13
3
*
3
3
5
11
1
2
-
*
11
3
*
1
-
*
3
1
3
1%
1%
*%
2%
1%
1%
1%
1%
1%
-%
*%
1%
2%
*%
1%
-%
*%
2%
*%
1%
22%
4%
24%
28%
39%
88%
10%
19%
-%
2%
89%
26%
2%
6%
-%
1%
21%
6%
22%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 13
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 20
Page 13
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ6 (SH). HOUSEHOLD STATUS
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Base for %
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Being bought on mortgage
792
64
8
6
15
99
718
74
52
8
13
745
7
8
2
4
4
4
7
8
35%
19%
4%
3%
4%
11%
36%
30%
15%
11%
10%
39%
4%
4%
3%
4%
5%
3%
3%
4%
bcd
hij
8%
1%
1%
2%
13%
91%
9%
7%
1%
2%
94%
1%
1%
*%
1%
1%
1%
1%
1%
Owned outright by household
614
179
154
133
287
348
564
48
145
38
56
468
136
151
78
88
45
76
166
121
27%
54%
73%
68%
71%
40%
28%
20%
43%
56%
45%
24%
76%
67%
88%
85%
59%
55%
87%
57%
a
a
a
g
k
hk
k
mpqs
qs
lmpqs
lmpqs
lmpqs
29%
25%
22%
47%
57%
92%
8%
24%
6%
9%
76%
22%
25%
13%
14%
7%
12%
27%
20%
Rented from Local Authority/ Housing
Association/ Trust
461
65
39
46
85
290
415
45
104
18
47
352
29
56
5
7
23
51
12
73
20%
20%
19%
24%
21%
33%
21%
18%
31%
27%
38%
18%
16%
25%
6%
7%
30%
37%
6%
34%
k
k
nor
lnor
lnor
lmnor
lmnor
14%
8%
10%
19%
63%
90%
10%
23%
4%
10%
76%
6%
12%
1%
2%
5%
11%
3%
16%
Rented from Private Landlord
316
15
7
3
10
113
255
62
29
3
6
289
2
8
2
1
3
5
2
8
14%
4%
3%
2%
3%
13%
13%
25%
9%
4%
4%
15%
1%
4%
2%
1%
4%
4%
1%
4%
f
hij
5%
2%
1%
3%
36%
81%
19%
9%
1%
2%
91%
1%
3%
1%
*%
1%
2%
1%
3%
Other
30
2
-
1
1
8
20
9
1
-
-
29
-
1
-
-
-
1
-
1
1%
*%
-%
1%
*%
1%
1%
4%
*%
-%
-%
2%
-%
*%
-%
-%
-%
1%
-%
1%
f
h
6%
-%
4%
4%
28%
68%
30%
2%
-%
-%
98%
-%
4%
-%
-%
-%
4%
-%
4%
Don't know
43
9
2
5
7
15
37
6
8
1
2
35
6
2
1
4
2
1
5
2
2%
3%
1%
3%
2%
2%
2%
2%
2%
2%
2%
2%
3%
1%
2%
3%
2%
1%
3%
1%
22%
5%
13%
17%
34%
86%
13%
19%
3%
5%
82%
13%
4%
3%
8%
4%
2%
12%
5%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 14
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 21
Page 14
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SH (SI). Total number in household (including respondent and any children)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
1
362
64
52
101
153
229
342
22
126
30
59
232
47
106
26
39
19
69
66
87
16%
19%
25%
52%
38%
26%
17%
9%
37%
45%
47%
12%
26%
47%
29%
38%
25%
50%
34%
41%
abd
ab
g
k
k
hk
lnpr
lp
lnopr
l
lnp
18%
14%
28%
42%
63%
94%
6%
35%
8%
16%
64%
13%
29%
7%
11%
5%
19%
18%
24%
2
769
203
141
85
226
368
716
49
124
25
40
643
120
106
57
58
51
60
116
111
34%
61%
67%
43%
56%
42%
36%
20%
37%
37%
32%
34%
67%
47%
65%
56%
66%
44%
60%
52%
c
cd
c
g
moqs
mqs
q
mqs
mq
26%
18%
11%
29%
48%
93%
6%
16%
3%
5%
84%
16%
14%
7%
8%
7%
8%
15%
14%
3
450
44
7
7
14
103
397
52
38
6
13
414
6
8
3
3
4
5
6
9
20%
13%
4%
3%
4%
12%
20%
22%
11%
9%
10%
22%
4%
3%
3%
3%
5%
4%
3%
4%
bcd
hij
10%
2%
2%
3%
23%
88%
12%
9%
1%
3%
92%
1%
2%
1%
1%
1%
1%
1%
2%
4
450
19
8
1
8
92
384
67
31
5
7
422
5
4
2
3
2
1
5
3
20%
6%
4%
*%
2%
11%
19%
28%
9%
7%
5%
22%
3%
2%
3%
2%
3%
1%
3%
2%
cd
c
f
hij
4%
2%
*%
2%
21%
85%
15%
7%
1%
2%
94%
1%
1%
1%
1%
1%
*%
1%
1%
5+
226
4
2
2
4
80
171
52
19
2
7
207
2
3
*
*
1
3
*
4
10%
1%
1%
1%
1%
9%
8%
21%
6%
3%
5%
11%
1%
1%
*%
*%
1%
2%
*%
2%
f
hij
2%
1%
1%
2%
36%
76%
23%
8%
1%
3%
92%
1%
1%
*%
*%
*%
1%
*%
2%
Mean number of people
2.8
2.1
1.9
1.6
1.7
2.4
2.7
3.5
2.1
1.9
1.9
2.9
1.9
1.6
1.8
1.7
1.9
1.6
1.7
1.7
bcd
cd
c
f
ij
hij
moqrs
mq
moqrs
m
Standard deviation
1.36
.82
.76
.69
.75
1.38
1.29
1.59
1.25
1.02
1.23
1.34
.73
.74
.64
.67
.75
.84
.66
.82
Standard error
.02
.04
.04
.04
.03
.04
.02
.10
.05
.09
.08
.02
.04
.04
.05
.05
.06
.05
.04
.04
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 15
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 22
Page 15
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SJ. Total number of children in household (under 18), including respondent (if respondent is under 18)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
None
1352
314
200
192
392
632
1235
116
267
58
108
1080
174
218
86
101
72
133
188
205
60%
94%
95%
98%
97%
72%
61%
48%
79%
86%
87%
56%
97%
96%
97%
98%
94%
97%
98%
96%
a
g
k
k
hk
23%
15%
14%
29%
47%
91%
9%
20%
4%
8%
80%
13%
16%
6%
7%
5%
10%
14%
15%
1
401
17
8
1
9
101
363
39
36
7
8
368
3
6
1
2
4
2
3
6
18%
5%
4%
1%
2%
12%
18%
16%
11%
11%
6%
19%
2%
3%
1%
2%
6%
1%
2%
3%
cd
c
hj
qr
4%
2%
*%
2%
25%
90%
10%
9%
2%
2%
92%
1%
1%
*%
1%
1%
*%
1%
2%
2
339
2
1
2
4
85
282
55
21
2
4
320
1
2
1
-
-
2
1
2
15%
1%
1%
1%
1%
10%
14%
23%
6%
3%
3%
17%
1%
1%
2%
-%
-%
2%
1%
1%
f
hij
1%
*%
1%
1%
25%
83%
16%
6%
1%
1%
94%
*%
1%
*%
-%
-%
1%
*%
1%
3
118
*
1
-
1
33
93
23
8
*
3
109
1
-
-
-
*
1
-
1
5%
*%
*%
-%
*%
4%
5%
10%
2%
*%
2%
6%
*%
-%
-%
-%
*%
*%
-%
*%
f
hi
*%
1%
-%
1%
28%
79%
20%
7%
*%
2%
93%
1%
-%
-%
-%
*%
1%
-%
1%
4
32
*
-
-
-
15
25
6
4
-
2
29
-
-
-
-
-
-
-
-
1%
*%
-%
-%
-%
2%
1%
2%
1%
-%
1%
2%
-%
-%
-%
-%
-%
-%
-%
-%
*%
-%
-%
-%
47%
80%
19%
12%
-%
5%
91%
-%
-%
-%
-%
-%
-%
-%
-%
5+
14
-
-
-
-
7
11
3
2
-
1
12
-
-
-
-
-
-
-
-
1%
-%
-%
-%
-%
1%
1%
1%
1%
-%
*%
1%
-%
-%
-%
-%
-%
-%
-%
-%
-%
-%
-%
-%
49%
75%
23%
18%
-%
4%
83%
-%
-%
-%
-%
-%
-%
-%
-%
Mean number of children
.7
.1
.1
*
*
.5
.7
1.1
.4
.2
.3
.8
*
*
*
*
.1
.1
*
.1
c
f
i
hij
Standard deviation
1.06
.28
.30
.23
.27
1.03
1.03
1.25
.89
.50
.80
1.08
.29
.25
.27
.14
.25
.34
.21
.31
Standard error
.02
.01
.02
.01
.01
.03
.02
.08
.04
.05
.05
.02
.01
.01
.02
.01
.02
.02
.01
.02
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 16
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 23
Page 16
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SK (SM). Can you speak or write in Welsh at all?
Base : All respondents in Wales
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
d
e
f
~g
~h
~i
~j
k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
493
77
68
47
115
219
484
9
93
23
27
400
57
58
24
32
24
35
56
59
Effective Weighted Sample
329
48
49
31
78
142
322
8
64
18
19
271
42
38
17
21
16
25
38
41
Total
111
16
12
10
22
52
109
3
16
5
4
95
10
12
5
6
4
6
11
10
**
**
**
20%
46%
98%
**
**
**
**
85%
**
**
**
**
**
**
**
**
Yes, and fluent
17
**
**
**
5
8
17
**
**
**
**
14
**
**
**
**
**
**
**
**
15%
**
**
**
24%
16%
15%
**
**
**
**
15%
**
**
**
**
**
**
**
**
**
**
**
31%
50%
100%
**
**
**
**
83%
**
**
**
**
**
**
**
**
Yes, but not fluent
15
**
**
**
2
5
15
**
**
**
**
13
**
**
**
**
**
**
**
**
13%
**
**
**
11%
10%
14%
**
**
**
**
14%
**
**
**
**
**
**
**
**
**
**
**
16%
36%
100%
**
**
**
**
88%
**
**
**
**
**
**
**
**
No
80
**
**
**
14
38
77
**
**
**
**
68
**
**
**
**
**
**
**
**
72%
**
**
**
65%
73%
71%
**
**
**
**
71%
**
**
**
**
**
**
**
**
**
**
**
18%
48%
97%
**
**
**
**
85%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 17
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 24
Page 17
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QB1. SHOWCARD Which of the following do you, or does anyone in your household, have in your home at the moment? (MULTICODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
A DVD player
1639
243
139
122
261
618
1474
164
244
49
85
1395
121
140
62
70
50
79
133
128
73%
73%
66%
63%
64%
71%
73%
68%
72%
72%
68%
73%
67%
62%
70%
68%
65%
57%
69%
60%
cd
q
q
qs
15%
8%
7%
16%
38%
90%
10%
15%
3%
5%
85%
7%
9%
4%
4%
3%
5%
8%
8%
Video games console connected to a TV (e.g.
Sony PlayStation, Nintendo Wii or Microsoft
Xbox)
1106
81
25
4
29
294
1003
105
113
15
33
999
13
16
6
6
9
8
12
17
49%
24%
12%
2%
7%
34%
50%
43%
33%
22%
27%
52%
7%
7%
6%
6%
11%
6%
6%
8%
bcd
cd
c
hij
7%
2%
*%
3%
27%
91%
9%
10%
1%
3%
90%
1%
1%
1%
1%
1%
1%
1%
2%
An MP3 player/iPod
887
73
21
5
26
166
802
87
82
10
23
809
17
9
11
6
6
3
17
10
39%
22%
10%
3%
7%
19%
40%
36%
24%
15%
18%
42%
10%
4%
12%
6%
8%
2%
9%
5%
bcd
c
c
hij
mqs
mqs
q
mq
8%
2%
1%
3%
19%
90%
10%
9%
1%
3%
91%
2%
1%
1%
1%
1%
*%
2%
1%
Handheld/ portable games player (e.g.
Nintendo DS, Sony PSP)
680
38
11
3
15
150
603
80
66
9
18
617
8
7
5
2
5
3
7
8
30%
11%
5%
2%
4%
17%
30%
33%
20%
14%
15%
32%
4%
3%
6%
2%
6%
2%
4%
4%
bcd
c
hij
6%
2%
1%
2%
22%
89%
12%
10%
1%
3%
91%
1%
1%
1%
*%
1%
*%
1%
1%
A recordable DVD player
594
111
61
27
88
160
526
65
69
16
17
527
50
38
33
30
15
10
62
26
26%
33%
29%
14%
22%
18%
26%
27%
20%
23%
14%
27%
28%
17%
37%
29%
20%
8%
33%
12%
cd
cd
c
hj
mqs
q
mpqs
mqs
q
mpqs
19%
10%
5%
15%
27%
89%
11%
12%
3%
3%
89%
8%
6%
6%
5%
3%
2%
11%
4%
A Blu Ray or HD (High Definition) DVD player
280
28
12
4
16
52
254
24
33
3
5
249
9
7
3
3
6
4
6
10
12%
8%
6%
2%
4%
6%
13%
10%
10%
5%
4%
13%
5%
3%
3%
3%
8%
3%
3%
5%
cd
c
j
ij
qr
10%
4%
1%
6%
19%
91%
8%
12%
1%
2%
89%
3%
3%
1%
1%
2%
1%
2%
4%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 18
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 24
Page 18
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QB1. SHOWCARD Which of the following do you, or does anyone in your household, have in your home at the moment? (MULTICODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
E-reader - digital book reader (e.g. Kindle,
Sony Reader, iRiver Reader)
96
12
4
1
5
16
82
13
10
*
1
86
3
2
2
*
1
2
2
3
4%
4%
2%
*%
1%
2%
4%
5%
3%
*%
1%
4%
2%
1%
2%
*%
2%
1%
1%
1%
cd
j
12%
5%
1%
5%
17%
86%
14%
10%
*%
1%
90%
3%
2%
2%
*%
1%
2%
2%
3%
None of these
222
39
37
60
97
142
194
26
53
10
27
168
34
64
11
24
15
48
35
62
10%
12%
17%
31%
24%
16%
10%
11%
16%
14%
22%
9%
19%
28%
13%
23%
19%
35%
18%
29%
a
abd
ab
k
k
lnr
n
lnopr
lnr
17%
17%
27%
44%
64%
88%
12%
24%
4%
12%
76%
15%
29%
5%
11%
7%
21%
16%
28%
Don't know
4
*
-
1
1
3
4
-
1
1
*
2
*
1
*
-
1
*
*
1
*%
*%
-%
1%
*%
*%
*%
-%
*%
1%
*%
*%
*%
*%
*%
-%
1%
*%
*%
*%
k
11%
-%
26%
26%
85%
100%
-%
37%
25%
2%
58%
11%
15%
2%
-%
15%
9%
2%
24%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 19
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 25
Page 19
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QB2. SHOWCARD And do you personally use...? (MULTICODE)
Base : Those who have access to any of listed devices at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3074
469
322
205
527
1181
2862
208
483
95
178
2591
296
231
133
150
102
142
283
244
Effective Weighted Sample
2019
314
217
145
360
772
1849
170
319
64
116
xx-xxxx-xxxx
215
160
96
105
71
92
201
162
Total
2030
295
174
134
308
727
1811
216
284
57
97
1748
146
162
78
79
61
89
157
151
15%
9%
7%
15%
36%
89%
11%
14%
**
5%
86%
7%
8%
4%
4%
3%
4%
8%
7%
A DVD player
1467
222
127
105
232
563
1328
141
213
**
75
1254
112
120
60
66
43
63
126
106
72%
75%
73%
78%
75%
77%
73%
65%
75%
**
78%
72%
77%
74%
78%
83%
70%
70%
81%
70%
g
pqs
s
15%
9%
7%
16%
38%
91%
10%
15%
**
5%
85%
8%
8%
4%
4%
3%
4%
9%
7%
Video games console connected to a TV (e.g.
Sony PlayStation, Nintendo Wii or Microsoft
Xbox)
699
27
10
*
10
182
640
60
58
**
19
644
6
4
3
2
2
4
5
6
34%
9%
6%
*%
3%
25%
35%
28%
21%
**
20%
37%
4%
2%
3%
2%
3%
4%
3%
4%
cd
c
c
g
hj
4%
1%
*%
1%
26%
92%
9%
8%
**
3%
92%
1%
1%
*%
*%
*%
1%
1%
1%
An MP3 player/iPod
580
37
12
1
13
97
521
61
46
**
14
537
10
4
5
3
4
1
9
5
29%
13%
7%
1%
4%
13%
29%
28%
16%
**
14%
31%
7%
2%
7%
4%
6%
1%
6%
3%
bcd
c
c
hj
q
q
6%
2%
*%
2%
17%
90%
11%
8%
**
2%
93%
2%
1%
1%
1%
1%
*%
2%
1%
A recordable DVD player
451
86
53
26
79
130
403
45
58
**
15
395
46
33
29
27
13
9
57
22
22%
29%
30%
19%
26%
18%
22%
21%
21%
**
15%
23%
31%
21%
38%
35%
21%
10%
36%
15%
c
c
mqs
q
mpqs
mqs
mpqs
19%
12%
6%
18%
29%
89%
10%
13%
**
3%
88%
10%
7%
6%
6%
3%
2%
13%
5%
Handheld/ portable games player (e.g.
Nintendo DS, Sony PSP)
328
14
4
1
5
65
285
44
30
**
9
299
2
3
1
1
3
-
2
3
16%
5%
3%
*%
2%
9%
16%
20%
11%
**
9%
17%
1%
2%
1%
1%
5%
-%
1%
2%
cd
hj
qr
4%
1%
*%
1%
20%
87%
13%
9%
**
3%
91%
1%
1%
*%
*%
1%
-%
1%
1%
A Blu Ray or HD (High Definition) DVD player
233
21
10
4
14
37
215
16
27
**
5
207
8
6
3
3
5
3
6
8
11%
7%
6%
3%
4%
5%
12%
8%
10%
**
5%
12%
5%
4%
4%
3%
8%
4%
4%
5%
j
9%
4%
2%
6%
16%
92%
7%
12%
**
2%
89%
3%
3%
1%
1%
2%
1%
3%
3%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 20
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 25
Page 20
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QB2. SHOWCARD And do you personally use...? (MULTICODE)
Base : Those who have access to any of listed devices at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3074
469
322
205
527
1181
2862
208
483
95
178
2591
296
231
133
150
102
142
283
244
Effective Weighted Sample
2019
314
217
145
360
772
1849
170
319
64
116
xx-xxxx-xxxx
215
160
96
105
71
92
201
162
Total
2030
295
174
134
308
727
1811
216
284
57
97
1748
146
162
78
79
61
89
157
151
15%
9%
7%
15%
36%
89%
11%
14%
**
5%
86%
7%
8%
4%
4%
3%
4%
8%
7%
E-reader - digital book reader (e.g. Kindle,
Sony Reader, iRiver Reader)
60
10
3
1
3
9
54
7
6
**
1
54
2
2
1
-
*
2
1
2
3%
3%
2%
*%
1%
1%
3%
3%
2%
**
1%
3%
1%
1%
2%
-%
1%
2%
1%
1%
d
17%
5%
1%
6%
15%
91%
12%
10%
**
2%
90%
3%
3%
2%
-%
1%
3%
2%
3%
None of these
131
20
17
16
33
59
112
18
23
**
10
108
10
23
4
3
10
16
7
26
6%
7%
10%
12%
11%
8%
6%
8%
8%
**
10%
6%
7%
14%
5%
4%
16%
18%
4%
17%
lnor
lnor
lnor
lnor
15%
13%
12%
25%
45%
85%
14%
18%
**
8%
83%
8%
18%
3%
3%
7%
13%
5%
20%
Don't know
10
3
*
-
*
1
9
1
1
**
-
9
*
*
*
*
-
*
*
*
*%
1%
*%
-%
*%
*%
1%
*%
*%
**
-%
1%
*%
*%
*%
*%
-%
*%
*%
*%
25%
4%
-%
4%
14%
91%
7%
10%
**
-%
91%
3%
1%
1%
*%
-%
3%
2%
3%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 21
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 26
Page 21
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QB3 (QB4). SHOWCARD Which games console/s do you or does anyone in your household have at the moment? (MULTICODE)
Base : Those who have access to a games console at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
~b
~c
~d
e
f
g
h
~i
~j
k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
1793
135
48
6
54
495
1666
124
190
26
56
1603
34
20
15
13
15
11
28
26
Effective Weighted Sample
1181
92
34
4
36
323
1076
100
126
17
36
1054
25
15
11
11
10
7
22
17
Total
1208
89
29
5
34
324
1085
124
122
17
36
1092
16
17
8
7
10
9
15
19
7%
**
**
**
27%
90%
10%
10%
**
**
90%
**
**
**
**
**
**
**
**
Nintendo Wii
618
36
**
**
**
128
568
54
62
**
**
559
**
**
**
**
**
**
**
**
51%
40%
**
**
**
40%
52%
43%
51%
**
**
51%
**
**
**
**
**
**
**
**
6%
**
**
**
21%
92%
9%
10%
**
**
90%
**
**
**
**
**
**
**
**
Nintendo DS/ DSi/ DS Lite
510
31
**
**
**
121
456
55
47
**
**
465
**
**
**
**
**
**
**
**
42%
34%
**
**
**
37%
42%
45%
39%
**
**
43%
**
**
**
**
**
**
**
**
6%
**
**
**
24%
89%
11%
9%
**
**
91%
**
**
**
**
**
**
**
**
X Box 360
456
22
**
**
**
126
419
38
35
**
**
424
**
**
**
**
**
**
**
**
38%
25%
**
**
**
39%
39%
30%
29%
**
**
39%
**
**
**
**
**
**
**
**
h
5%
**
**
**
28%
92%
8%
8%
**
**
93%
**
**
**
**
**
**
**
**
PlayStation 3
291
14
**
**
**
71
261
30
25
**
**
267
**
**
**
**
**
**
**
**
24%
16%
**
**
**
22%
24%
24%
21%
**
**
24%
**
**
**
**
**
**
**
**
5%
**
**
**
24%
90%
10%
9%
**
**
91%
**
**
**
**
**
**
**
**
PlayStation 2
270
17
**
**
**
74
240
29
25
**
**
245
**
**
**
**
**
**
**
**
22%
19%
**
**
**
23%
22%
23%
21%
**
**
22%
**
**
**
**
**
**
**
**
6%
**
**
**
27%
89%
11%
9%
**
**
91%
**
**
**
**
**
**
**
**
PlayStation Portable (PSP)
139
4
**
**
**
28
112
27
15
**
**
123
**
**
**
**
**
**
**
**
11%
5%
**
**
**
9%
10%
21%
13%
**
**
11%
**
**
**
**
**
**
**
**
f
3%
**
**
**
21%
81%
19%
11%
**
**
89%
**
**
**
**
**
**
**
**
Other
19
-
**
**
**
7
17
1
5
**
**
14
**
**
**
**
**
**
**
**
2%
-%
**
**
**
2%
2%
1%
4%
**
**
1%
**
**
**
**
**
**
**
**
k
-%
**
**
**
37%
93%
6%
28%
**
**
75%
**
**
**
**
**
**
**
**
Don't know
30
3
**
**
**
11
25
5
7
**
**
23
**
**
**
**
**
**
**
**
2%
3%
**
**
**
3%
2%
4%
6%
**
**
2%
**
**
**
**
**
**
**
**
k
10%
**
**
**
38%
85%
17%
23%
**
**
78%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 22
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 27
Page 22
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QB4 (QB5). SHOWCARD Which, if any, of these do you use your games console for? (MULTICODE)
Base : Those who have access to a games console at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
~b
~c
~d
e
f
g
h
~i
~j
k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
1793
135
48
6
54
495
1666
124
190
26
56
1603
34
20
15
13
15
11
28
26
Effective Weighted Sample
1181
92
34
4
36
323
1076
100
126
17
36
1054
25
15
11
11
10
7
22
17
Total
1208
89
29
5
34
324
1085
124
122
17
36
1092
16
17
8
7
10
9
15
19
7%
**
**
**
27%
90%
10%
10%
**
**
90%
**
**
**
**
**
**
**
**
Online gaming
262
10
**
**
**
70
234
28
16
**
**
248
**
**
**
**
**
**
**
**
22%
11%
**
**
**
22%
22%
23%
13%
**
**
23%
**
**
**
**
**
**
**
**
h
4%
**
**
**
27%
89%
11%
6%
**
**
95%
**
**
**
**
**
**
**
**
Watching DVDs/ Blu Ray DVDs
227
9
**
**
**
57
208
19
21
**
**
207
**
**
**
**
**
**
**
**
19%
10%
**
**
**
18%
19%
15%
17%
**
**
19%
**
**
**
**
**
**
**
**
4%
**
**
**
25%
92%
8%
9%
**
**
91%
**
**
**
**
**
**
**
**
Browsing the web/ internet
135
3
**
**
**
23
124
11
12
**
**
123
**
**
**
**
**
**
**
**
11%
3%
**
**
**
7%
11%
9%
10%
**
**
11%
**
**
**
**
**
**
**
**
2%
**
**
**
17%
92%
8%
9%
**
**
91%
**
**
**
**
**
**
**
**
Watching programmes on BBC iPlayer
106
4
**
**
**
18
97
9
8
**
**
98
**
**
**
**
**
**
**
**
9%
4%
**
**
**
6%
9%
7%
6%
**
**
9%
**
**
**
**
**
**
**
**
4%
**
**
**
17%
91%
8%
7%
**
**
93%
**
**
**
**
**
**
**
**
Watching 'live' TV programmes/ content
52
1
**
**
**
8
45
8
4
**
**
48
**
**
**
**
**
**
**
**
4%
1%
**
**
**
2%
4%
7%
3%
**
**
4%
**
**
**
**
**
**
**
**
2%
**
**
**
15%
87%
16%
7%
**
**
93%
**
**
**
**
**
**
**
**
None of these
685
57
**
**
**
191
613
73
72
**
**
615
**
**
**
**
**
**
**
**
57%
64%
**
**
**
59%
57%
59%
59%
**
**
56%
**
**
**
**
**
**
**
**
8%
**
**
**
28%
90%
11%
10%
**
**
90%
**
**
**
**
**
**
**
**
Don't know
45
7
**
**
**
13
38
7
7
**
**
38
**
**
**
**
**
**
**
**
4%
8%
**
**
**
4%
4%
5%
6%
**
**
4%
**
**
**
**
**
**
**
**
15%
**
**
**
29%
85%
15%
16%
**
**
85%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 23
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 28
Page 23
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC1. Is there a landline phone in your home that can be used to make and receive calls? (SINGLE CODE) PROMPTED
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Can use to make and receive calls
1887
309
198
184
382
693
xx-xxxx-xxxx
193
283
57
112
1605
172
210
86
101
73
122
187
195
84%
92%
94%
94%
94%
79%
84%
80%
84%
84%
91%
84%
96%
93%
97%
97%
95%
89%
97%
91%
hk
qs
q
qs
mqs
16%
10%
10%
20%
37%
90%
10%
15%
3%
6%
85%
9%
11%
5%
5%
4%
6%
10%
10%
Can receive but not make calls/ incoming only
15
1
1
-
1
7
15
-
1
1
*
14
1
*
1
*
*
-
1
*
1%
*%
1%
-%
*%
1%
1%
-%
*%
2%
*%
1%
1%
*%
1%
*%
*%
-%
1%
*%
9%
7%
-%
7%
47%
100%
-%
10%
8%
1%
91%
6%
1%
6%
*%
1%
-%
7%
1%
Line not working properly/ needs to be repaired
6
2
*
*
*
2
4
1
2
*
-
4
*
*
*
-
*
-
*
*
*%
1%
*%
*%
*%
*%
*%
1%
1%
*%
-%
*%
*%
*%
*%
-%
*%
-%
*%
*%
32%
4%
1%
5%
29%
78%
23%
30%
1%
-%
65%
1%
4%
3%
-%
3%
-%
3%
3%
No, do not have landline phone
348
22
12
11
23
171
301
48
52
9
12
295
7
16
2
3
3
15
4
19
15%
7%
6%
6%
6%
20%
15%
20%
15%
14%
9%
15%
4%
7%
2%
3%
4%
11%
2%
9%
j
nr
lnor
lnor
6%
3%
3%
7%
49%
86%
14%
15%
3%
3%
85%
2%
5%
*%
1%
1%
4%
1%
5%
Don't know
*
-
-
-
-
-
*
-
*
-
-
-
-
-
-
-
-
-
-
-
*%
-%
-%
-%
-%
-%
*%
-%
*%
-%
-%
-%
-%
-%
-%
-%
-%
-%
-%
-%
-%
-%
-%
-%
-%
100%
-%
73%
-%
-%
-%
-%
-%
-%
-%
-%
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 24
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 29
Page 24
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC2 (QC2A). Do you ever use this landline phone at home yourself to make or receive calls, for internet access or both? (MULTICODE)
Base : Those with a landline phone at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
2943
498
387
307
694
1201
2747
191
514
104
210
2429
366
328
154
188
131
221
342
352
Effective Weighted Sample
1934
333
257
211
466
779
1776
156
334
69
138
1599
261
221
108
132
87
141
240
227
Total
1908
312
199
184
383
702
1708
195
286
58
113
1622
173
210
87
101
73
122
188
195
16%
10%
10%
20%
37%
90%
10%
15%
3%
6%
85%
9%
11%
5%
5%
4%
6%
10%
10%
Yes to make calls
1833
305
193
183
376
679
xx-xxxx-xxxx
186
276
58
110
1558
169
207
86
98
72
120
184
192
96%
98%
97%
99%
98%
97%
96%
95%
97%
99%
98%
96%
98%
99%
99%
97%
98%
99%
98%
99%
17%
11%
10%
21%
37%
90%
10%
15%
3%
6%
85%
9%
11%
5%
5%
4%
7%
10%
10%
Yes to receive calls
1799
298
189
178
367
666
1607
186
273
58
109
1525
163
204
81
98
70
119
178
189
94%
96%
95%
97%
96%
95%
94%
95%
96%
99%
97%
94%
94%
97%
92%
97%
95%
97%
95%
97%
17%
10%
10%
20%
37%
89%
10%
15%
3%
6%
85%
9%
11%
4%
5%
4%
7%
10%
10%
Yes for internet access
1022
153
73
34
108
259
904
116
102
18
36
923
61
46
42
30
19
17
71
36
54%
49%
37%
19%
28%
37%
53%
60%
36%
31%
32%
57%
35%
22%
48%
30%
26%
14%
38%
18%
bcd
cd
c
hij
mqs
lmopqs
qs
q
mpqs
15%
7%
3%
11%
25%
88%
11%
10%
2%
3%
90%
6%
5%
4%
3%
2%
2%
7%
4%
No do not use landline at home
33
3
3
*
3
15
28
6
6
1
1
27
2
2
-
2
-
2
2
2
2%
1%
2%
*%
1%
2%
2%
3%
2%
1%
1%
2%
1%
1%
-%
2%
-%
1%
1%
1%
11%
10%
*%
10%
44%
86%
17%
20%
2%
4%
81%
5%
5%
-%
5%
-%
5%
5%
5%
Don't know
3
*
1
-
1
1
2
1
*
-
*
3
1
*
-
-
1
-
-
1
*%
*%
*%
-%
*%
*%
*%
*%
*%
-%
*%
*%
*%
*%
-%
-%
1%
-%
-%
*%
3%
23%
-%
23%
32%
81%
21%
2%
-%
2%
97%
19%
3%
-%
-%
23%
-%
-%
23%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 25
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 30
Page 25
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC3 (QC28). SHOWCARD Which of these do you consider to be your MAIN method of making and receiving telephone calls? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Landline phone at home
1147
247
176
173
350
536
1061
83
226
54
93
921
158
191
79
97
61
113
176
174
51%
74%
84%
89%
86%
61%
53%
34%
67%
80%
75%
48%
88%
85%
90%
93%
79%
82%
92%
81%
a
a
a
g
k
hk
k
ps
ps
mpqs
mpqs
22%
15%
15%
30%
47%
93%
7%
20%
5%
8%
80%
14%
17%
7%
8%
5%
10%
15%
15%
Mobile phone
1032
74
25
10
35
305
879
152
94
11
23
939
15
20
5
5
13
12
10
25
46%
22%
12%
5%
9%
35%
44%
63%
28%
16%
18%
49%
8%
9%
6%
5%
17%
8%
5%
12%
bcd
c
f
ij
hij
lmnoqr
or
7%
2%
1%
3%
30%
85%
15%
9%
1%
2%
91%
1%
2%
1%
*%
1%
1%
1%
2%
Landline phone at work
44
9
7
7
14
16
38
5
8
*
4
36
4
10
3
2
3
6
5
9
2%
3%
4%
3%
4%
2%
2%
2%
2%
*%
3%
2%
2%
5%
4%
2%
3%
5%
3%
4%
20%
17%
15%
32%
36%
86%
10%
19%
*%
8%
82%
9%
23%
8%
5%
6%
14%
12%
20%
Other
17
3
1
3
4
10
16
1
7
2
3
9
3
1
*
-
*
3
*
4
1%
1%
*%
2%
1%
1%
1%
1%
2%
4%
2%
*%
2%
*%
1%
-%
*%
3%
*%
2%
k
k
k
r
20%
5%
18%
23%
58%
93%
8%
41%
14%
15%
53%
18%
5%
3%
-%
1%
20%
3%
20%
Don't know
15
*
1
2
4
6
14
2
3
-
2
12
*
3
*
-
-
3
*
3
1%
*%
1%
1%
1%
1%
1%
1%
1%
-%
1%
1%
*%
1%
*%
-%
-%
3%
*%
2%
a
lr
1%
8%
15%
23%
36%
93%
10%
21%
-%
12%
81%
2%
21%
1%
-%
-%
22%
1%
22%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 26
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 31
Page 26
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC4 (QC28A). SHOWCARD And thinking about when you are at home, which is your MAIN method of making and receiving telephone calls? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Landline phone at home
1313
271
187
175
363
571
1198
111
243
55
100
1070
162
200
84
97
64
117
181
182
58%
81%
89%
90%
89%
65%
60%
46%
72%
81%
80%
56%
90%
89%
95%
94%
84%
85%
94%
85%
a
a
a
g
k
k
hk
pqs
pqs
mpqs
21%
14%
13%
28%
43%
91%
8%
19%
4%
8%
81%
12%
15%
6%
7%
5%
9%
14%
14%
Mobile phone
897
56
20
11
31
281
770
126
84
11
20
814
11
20
3
5
11
12
8
23
40%
17%
9%
6%
8%
32%
38%
52%
25%
16%
16%
42%
6%
9%
3%
5%
14%
9%
4%
11%
bcd
f
j
hij
r
lnor
nr
6%
2%
1%
3%
31%
86%
14%
9%
1%
2%
91%
1%
2%
*%
1%
1%
1%
1%
3%
Internet voice service (VoIP)
12
4
1
3
4
4
10
1
2
1
*
10
2
2
1
1
1
1
2
2
1%
1%
*%
2%
1%
*%
1%
1%
1%
1%
*%
1%
1%
1%
1%
1%
1%
1%
1%
1%
36%
4%
29%
34%
34%
90%
13%
16%
6%
1%
86%
14%
20%
4%
9%
9%
11%
13%
21%
Other
13
2
1
2
3
7
13
1
4
1
3
9
3
*
*
-
*
2
*
3
1%
1%
*%
1%
1%
1%
1%
*%
1%
1%
2%
*%
1%
*%
1%
-%
*%
2%
*%
1%
k
16%
7%
15%
22%
54%
96%
7%
32%
6%
20%
65%
20%
2%
3%
-%
1%
18%
3%
19%
Don't know
20
*
2
3
6
9
18
4
5
1
2
15
2
4
1
*
-
4
1
4
1%
*%
1%
2%
1%
1%
1%
2%
1%
1%
1%
1%
1%
2%
1%
*%
-%
3%
1%
2%
a
a
r
2%
11%
16%
27%
45%
87%
18%
24%
3%
9%
75%
9%
19%
4%
1%
-%
22%
5%
22%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 27
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 32
Page 27
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC5 (QC21B). SHOWCARD Which of these do you consider is your main supplier? (SINGLE CODE)
Base : Those with a landline phone at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
2943
498
387
307
694
1201
2747
191
514
104
210
2429
366
328
154
188
131
221
342
352
Effective Weighted Sample
1934
333
257
211
466
779
1776
156
334
69
138
1599
261
221
108
132
87
141
240
227
Total
1908
312
199
184
383
702
1708
195
286
58
113
1622
173
210
87
101
73
122
188
195
16%
10%
10%
20%
37%
90%
10%
15%
3%
6%
85%
9%
11%
5%
5%
4%
6%
10%
10%
BT
982
162
118
132
251
398
867
111
157
31
65
823
108
142
60
58
47
86
118
133
51%
52%
59%
72%
65%
57%
51%
57%
55%
54%
58%
51%
63%
68%
69%
58%
64%
70%
63%
68%
ab
a
o
o
17%
12%
13%
26%
41%
88%
11%
16%
3%
7%
84%
11%
14%
6%
6%
5%
9%
12%
14%
Virgin Media (including NTL and Telewest)
359
52
29
12
40
110
321
34
52
8
20
308
21
19
7
11
8
14
19
22
19%
17%
14%
6%
11%
16%
19%
18%
18%
14%
17%
19%
12%
9%
8%
11%
11%
11%
10%
11%
cd
c
15%
8%
3%
11%
31%
90%
10%
15%
2%
5%
86%
6%
5%
2%
3%
2%
4%
5%
6%
Talk Talk/Carphone Warehouse
213
49
23
12
35
77
188
26
27
6
9
185
21
15
11
14
4
7
25
10
11%
16%
12%
7%
9%
11%
11%
13%
9%
11%
8%
11%
12%
7%
13%
14%
5%
5%
13%
5%
cd
qs
qs
mpqs
mpqs
23%
11%
6%
16%
36%
88%
12%
13%
3%
4%
87%
10%
7%
5%
6%
2%
3%
12%
5%
SkyTalk
201
21
9
9
17
51
185
15
22
5
7
179
9
8
2
5
4
6
7
10
11%
7%
4%
5%
5%
7%
11%
8%
8%
8%
7%
11%
5%
4%
2%
5%
5%
5%
4%
5%
11%
4%
4%
9%
25%
92%
7%
11%
2%
4%
89%
5%
4%
1%
3%
2%
3%
4%
5%
Post Office
18
5
4
4
8
12
18
-
4
3
1
14
2
6
1
2
4
1
3
5
1%
2%
2%
2%
2%
2%
1%
-%
1%
4%
1%
1%
1%
3%
2%
2%
5%
1%
2%
2%
k
lq
30%
23%
21%
44%
65%
100%
-%
21%
14%
4%
80%
10%
34%
8%
10%
22%
4%
18%
26%
Kingston Communications
14
1
2
2
4
11
14
-
3
1
1
11
2
2
1
1
2
-
2
2
1%
*%
1%
1%
1%
2%
1%
-%
1%
1%
1%
1%
1%
1%
1%
1%
2%
-%
1%
1%
9%
16%
11%
28%
81%
100%
-%
25%
4%
5%
77%
15%
13%
6%
10%
12%
-%
16%
12%
Other
79
14
11
12
23
29
76
3
17
4
7
63
9
14
3
7
5
8
10
13
4%
5%
6%
6%
6%
4%
4%
2%
6%
6%
6%
4%
5%
7%
3%
7%
6%
7%
5%
7%
18%
14%
15%
29%
37%
96%
4%
21%
5%
9%
80%
11%
18%
4%
9%
6%
10%
13%
16%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 28
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 32
Page 28
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC5 (QC21B). SHOWCARD Which of these do you consider is your main supplier? (SINGLE CODE)
Base : Those with a landline phone at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
2943
498
387
307
694
1201
2747
191
514
104
210
2429
366
328
154
188
131
221
342
352
Effective Weighted Sample
1934
333
257
211
466
779
1776
156
334
69
138
1599
261
221
108
132
87
141
240
227
Total
1908
312
199
184
383
702
1708
195
286
58
113
1622
173
210
87
101
73
122
188
195
16%
10%
10%
20%
37%
90%
10%
15%
3%
6%
85%
9%
11%
5%
5%
4%
6%
10%
10%
Don't know
44
5
3
2
5
15
39
5
4
1
2
40
1
4
2
2
1
1
4
1
2%
2%
1%
1%
1%
2%
2%
2%
1%
2%
2%
2%
*%
2%
2%
2%
1%
1%
2%
1%
12%
6%
5%
11%
34%
90%
11%
8%
2%
5%
91%
1%
10%
4%
4%
1%
2%
8%
3%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 29
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 33
Page 29
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC6A (QC13A). SHOWCARD Thinking about your home phone service only, please use this card to say how satisfied you are with the overall service provided by (MAIN SUPPLIER). (SINGLE CODE)
Base : Those with a landline phone at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
2943
498
387
307
694
1201
2747
191
514
104
210
2429
366
328
154
188
131
221
342
352
Effective Weighted Sample
1934
333
257
211
466
779
1776
156
334
69
138
1599
261
221
108
132
87
141
240
227
Total
1908
312
199
184
383
702
1708
195
286
58
113
1622
173
210
87
101
73
122
188
195
16%
10%
10%
20%
37%
90%
10%
15%
3%
6%
85%
9%
11%
5%
5%
4%
6%
10%
10%
Very satisfied
1078
183
136
127
263
444
977
99
181
39
75
895
110
153
52
62
52
98
114
149
56%
59%
68%
69%
69%
63%
57%
51%
63%
66%
67%
55%
63%
73%
60%
61%
70%
80%
61%
76%
a
a
a
k
k
lnor
lnor
lnor
17%
13%
12%
24%
41%
91%
9%
17%
4%
7%
83%
10%
14%
5%
6%
5%
9%
11%
14%
Fairly satisfied
607
104
45
47
91
194
540
67
72
13
21
537
49
43
25
31
14
21
56
36
32%
33%
22%
25%
24%
28%
32%
35%
25%
23%
19%
33%
28%
20%
28%
31%
20%
17%
30%
18%
bd
hj
mqs
qs
mqs
mqs
17%
7%
8%
15%
32%
89%
11%
12%
2%
4%
88%
8%
7%
4%
5%
2%
4%
9%
6%
Neither
110
11
10
4
14
29
96
13
15
3
6
96
7
7
7
5
2
1
11
3
6%
3%
5%
2%
4%
4%
6%
6%
5%
4%
5%
6%
4%
3%
8%
5%
3%
1%
6%
2%
qs
qs
10%
9%
4%
13%
27%
87%
11%
13%
2%
6%
87%
6%
7%
6%
4%
2%
1%
10%
3%
Fairly dissatisfied
52
8
4
4
8
16
47
4
11
3
6
40
4
4
2
1
4
1
3
5
3%
2%
2%
2%
2%
2%
3%
2%
4%
6%
5%
2%
2%
2%
2%
1%
5%
1%
2%
3%
15%
7%
9%
16%
32%
91%
8%
21%
6%
12%
78%
7%
9%
3%
3%
8%
3%
6%
10%
Very dissatisfied
43
5
4
1
5
15
34
8
5
*
4
38
3
2
2
2
1
1
4
1
2%
2%
2%
1%
1%
2%
2%
4%
2%
1%
4%
2%
2%
1%
2%
2%
1%
1%
2%
1%
13%
10%
2%
12%
34%
79%
19%
12%
1%
9%
88%
7%
5%
5%
4%
2%
1%
9%
3%
Don't know
18
2
*
1
1
4
15
3
2
*
-
16
1
*
-
*
1
-
*
1
1%
1%
*%
*%
*%
1%
1%
2%
1%
1%
-%
1%
*%
*%
-%
*%
1%
-%
*%
*%
10%
2%
4%
5%
21%
82%
17%
11%
2%
-%
89%
4%
2%
-%
2%
3%
-%
2%
3%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 30
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 34
Page 30
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD1. How many mobile phones IN TOTAL do you AND members of your household use? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
One
(1.0)
461
84
74
82
156
292
433
26
92
18
34
367
65
91
30
40
28
58
71
86
20%
25%
35%
42%
38%
33%
22%
11%
27%
27%
27%
19%
36%
40%
34%
39%
36%
42%
37%
40%
a
a
a
g
k
k
18%
16%
18%
34%
63%
94%
6%
20%
4%
7%
80%
14%
20%
7%
9%
6%
13%
15%
19%
Two
(2.0)
926
155
89
31
121
301
826
98
112
21
32
816
69
52
38
38
22
23
75
45
41%
46%
42%
16%
30%
34%
41%
40%
33%
30%
26%
43%
38%
23%
42%
37%
29%
17%
39%
21%
cd
cd
c
hij
mqs
mpqs
mqs
q
mqs
17%
10%
3%
13%
32%
89%
11%
12%
2%
3%
88%
7%
6%
4%
4%
2%
3%
8%
5%
Three
(3.0)
352
43
8
3
11
72
300
52
35
4
10
318
6
5
1
5
5
*
6
5
16%
13%
4%
2%
3%
8%
15%
22%
10%
6%
8%
17%
3%
2%
1%
5%
6%
*%
3%
2%
bcd
f
hij
q
q
q
q
12%
2%
1%
3%
21%
85%
15%
10%
1%
3%
90%
2%
2%
*%
1%
1%
*%
2%
1%
Four or more
(4.0)
369
31
9
2
11
77
314
57
29
4
9
341
3
7
1
2
5
3
3
8
16%
9%
4%
1%
3%
9%
16%
24%
9%
6%
7%
18%
2%
3%
1%
2%
7%
2%
1%
4%
bcd
f
hij
lnr
8%
2%
1%
3%
21%
85%
16%
8%
1%
2%
92%
1%
2%
*%
*%
1%
1%
1%
2%
None
(0.0)
148
22
31
76
107
131
137
9
70
21
39
76
37
70
19
18
17
53
37
70
7%
6%
15%
39%
26%
15%
7%
4%
21%
31%
31%
4%
21%
31%
21%
18%
22%
39%
19%
33%
a
abd
ab
k
k
hk
lor
lnopr
lnor
15%
21%
51%
73%
88%
92%
6%
47%
14%
26%
51%
25%
48%
13%
12%
12%
36%
25%
47%
Don't know
*
-
-
*
*
*
*
-
*
-
*
*
*
-
-
-
-
*
-
*
*%
-%
-%
*%
*%
*%
*%
-%
*%
-%
*%
*%
*%
-%
-%
-%
-%
*%
-%
*%
-%
-%
37%
37%
87%
100%
-%
51%
-%
51%
50%
37%
-%
-%
-%
-%
37%
-%
37%
Mean mobiles in household
2.1
1.9
1.5
.8
1.2
1.6
2.1
2.5
1.6
1.3
1.3
2.3
1.3
1.1
1.3
1.3
1.4
.9
1.3
1.0
bcd
cd
c
f
ij
hij
mqs
q
qs
mqs
mqs
mqs
q
Standard deviation
1.12
1.00
.93
.84
.94
1.11
1.12
1.08
1.18
1.15
1.21
1.08
.89
.97
.86
.88
1.11
.86
.87
.99
Standard error
.02
.04
.05
.05
.03
.03
.02
.07
.05
.11
.08
.02
.05
.05
.07
.06
.09
.06
.05
.05
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 31
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 34
Page 31
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD1. How many mobile phones IN TOTAL do you AND members of your household use? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
MOBILE ONLY
334
20
11
8
18
160
288
46
45
8
9
289
4
15
1
3
3
11
4
14
15%
6%
5%
4%
5%
18%
14%
19%
13%
12%
7%
15%
2%
7%
1%
3%
4%
8%
2%
7%
j
j
lnr
lnor
lnr
6%
3%
2%
6%
48%
86%
14%
14%
2%
3%
87%
1%
4%
*%
1%
1%
3%
1%
4%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 32
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 35
Page 32
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD2. Do you personally use a mobile phone? How many mobile phones with different telephone numbers do you use at least once a month? Please include any phones used for work or other purposes. (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
No
(0.0)
54
7
17
20
37
42
49
6
15
6
4
39
22
15
5
9
9
14
15
22
2%
2%
8%
10%
9%
5%
2%
2%
4%
8%
3%
2%
12%
7%
6%
9%
11%
10%
8%
10%
a
a
a
k
k
m
14%
32%
37%
69%
78%
90%
11%
28%
10%
8%
72%
41%
28%
10%
17%
16%
25%
27%
41%
1
(1.0)
1881
277
154
96
250
663
1676
202
233
38
76
xx-xxxx-xxxx
114
136
62
71
49
69
132
118
83%
83%
73%
49%
62%
76%
83%
84%
69%
56%
61%
86%
63%
60%
70%
68%
63%
50%
69%
55%
bcd
cd
c
i
hij
q
qs
qs
q
mqs
15%
8%
5%
13%
35%
89%
11%
12%
2%
4%
88%
6%
7%
3%
4%
3%
4%
7%
6%
2
(2.0)
151
21
8
3
12
35
126
24
19
3
5
133
7
4
3
5
2
2
8
4
7%
6%
4%
2%
3%
4%
6%
10%
6%
4%
4%
7%
4%
2%
3%
5%
3%
1%
4%
2%
cd
14%
6%
2%
8%
23%
83%
16%
12%
2%
3%
88%
5%
3%
2%
3%
2%
1%
5%
3%
3
(3.0)
17
7
-
-
-
1
17
*
1
*
1
16
-
-
-
-
-
-
-
-
1%
2%
-%
-%
-%
*%
1%
*%
*%
1%
*%
1%
-%
-%
-%
-%
-%
-%
-%
-%
bcd
40%
-%
-%
-%
4%
99%
1%
6%
3%
3%
94%
-%
-%
-%
-%
-%
-%
-%
-%
4 or more
(4.0)
5
-
-
-
-
1
4
1
-
-
-
5
-
-
-
-
-
-
-
-
*%
-%
-%
-%
-%
*%
*%
*%
-%
-%
-%
*%
-%
-%
-%
-%
-%
-%
-%
-%
-%
-%
-%
-%
24%
86%
22%
-%
-%
-%
100%
-%
-%
-%
-%
-%
-%
-%
-%
No mobiles in household
(0.0)
148
22
31
76
107
131
137
9
70
21
39
76
37
70
19
18
17
53
37
70
7%
6%
15%
39%
26%
15%
7%
4%
21%
31%
31%
4%
21%
31%
21%
18%
22%
39%
19%
33%
a
abd
ab
k
k
hk
lor
lnopr
lnor
15%
21%
51%
73%
88%
92%
6%
47%
14%
26%
51%
25%
48%
13%
12%
12%
36%
25%
47%
Mean mobiles used
1.0
1.0
.8
.5
.7
.8
1.0
1.0
.8
.7
.7
1.0
.7
.6
.8
.8
.7
.5
.8
.6
bcd
cd
c
ij
hij
qs
q
qs
mqs
q
mqs
Standard deviation
.45
.48
.48
.53
.53
.48
.46
.45
.53
.59
.56
.43
.54
.52
.50
.52
.53
.52
.51
.53
Standard error
.01
.02
.02
.03
.02
.01
.01
.03
.02
.05
.04
.01
.03
.03
.04
.04
.04
.03
.03
.03
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 33
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 36
Page 33
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD3 (QD10). Which mobile network do you use most often? (SINGLE CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
~p
q
r
s
Unweighted total
3091
474
301
164
465
1135
2864
223
433
68
151
2658
256
209
121
139
93
112
260
205
Effective Weighted Sample
2035
322
199
112
311
736
1854
181
284
44
99
1748
184
141
88
95
62
71
183
131
Total
2054
305
162
99
262
700
1824
227
253
41
81
1803
121
141
64
76
51
71
140
122
15%
8%
5%
13%
34%
89%
11%
12%
**
4%
88%
6%
7%
3%
4%
**
3%
7%
6%
O2 (formerly BTCellnet)
535
87
26
18
44
163
494
42
65
**
22
470
21
23
10
10
**
13
20
24
26%
29%
16%
18%
17%
23%
27%
19%
26%
**
27%
26%
17%
17%
16%
13%
**
19%
14%
20%
bcd
g
16%
5%
3%
8%
31%
92%
8%
12%
**
4%
88%
4%
4%
2%
2%
**
2%
4%
5%
Orange
471
65
51
24
76
154
436
35
60
**
19
412
34
41
19
24
**
24
43
32
23%
21%
32%
25%
29%
22%
24%
16%
24%
**
23%
23%
28%
29%
30%
32%
**
34%
31%
27%
a
a
g
14%
11%
5%
16%
33%
93%
7%
13%
**
4%
87%
7%
9%
4%
5%
**
5%
9%
7%
Vodafone
418
64
33
24
56
135
385
31
51
**
17
367
29
27
15
16
**
13
31
26
20%
21%
20%
24%
21%
19%
21%
14%
20%
**
21%
20%
24%
19%
24%
21%
**
19%
22%
21%
g
15%
8%
6%
13%
32%
92%
7%
12%
**
4%
88%
7%
6%
4%
4%
**
3%
7%
6%
TMobile (formerly One2One)
247
36
22
6
28
93
188
56
31
**
9
216
12
16
7
5
**
9
12
16
12%
12%
13%
6%
11%
13%
10%
25%
12%
**
11%
12%
10%
11%
11%
6%
**
12%
9%
13%
c
f
15%
9%
2%
11%
38%
76%
23%
13%
**
3%
88%
5%
6%
3%
2%
**
4%
5%
7%
Virgin Media/ Any Virgin
131
26
17
8
24
55
123
8
18
**
6
113
11
14
6
13
**
2
18
6
6%
9%
10%
8%
9%
8%
7%
4%
7%
**
7%
6%
9%
10%
9%
17%
**
3%
13%
5%
lqs
qs
20%
13%
6%
19%
42%
94%
6%
14%
**
5%
86%
8%
10%
4%
10%
**
2%
14%
5%
3
130
8
3
1
4
40
88
43
7
**
2
123
2
2
*
1
**
1
1
2
6%
3%
2%
1%
1%
6%
5%
19%
3%
**
2%
7%
2%
1%
*%
2%
**
1%
1%
2%
f
h
6%
2%
1%
3%
30%
67%
33%
6%
**
1%
94%
2%
1%
*%
1%
**
1%
1%
2%
Tesco
73
10
6
9
14
34
70
2
12
**
2
62
6
9
2
5
**
3
7
7
4%
3%
4%
9%
6%
5%
4%
1%
5%
**
3%
3%
5%
6%
3%
7%
**
4%
5%
6%
a
13%
8%
12%
20%
46%
96%
3%
16%
**
3%
85%
8%
12%
3%
7%
**
4%
10%
10%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 34
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 36
Page 34
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD3 (QD10). Which mobile network do you use most often? (SINGLE CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
~p
q
r
s
Unweighted total
3091
474
301
164
465
1135
2864
223
433
68
151
2658
256
209
121
139
93
112
260
205
Effective Weighted Sample
2035
322
199
112
311
736
1854
181
284
44
99
1748
184
141
88
95
62
71
183
131
Total
2054
305
162
99
262
700
1824
227
253
41
81
1803
121
141
64
76
51
71
140
122
15%
8%
5%
13%
34%
89%
11%
12%
**
4%
88%
6%
7%
3%
4%
**
3%
7%
6%
Other
29
5
2
1
3
10
24
6
4
**
1
25
3
1
1
1
**
1
1
2
1%
2%
1%
1%
1%
1%
1%
3%
1%
**
2%
1%
2%
1%
1%
1%
**
1%
1%
2%
19%
7%
5%
12%
35%
83%
21%
13%
**
5%
86%
9%
3%
2%
2%
**
3%
4%
7%
Don't know
20
3
3
8
12
16
17
2
5
**
3
15
2
9
4
2
**
5
6
6
1%
1%
2%
8%
4%
2%
1%
1%
2%
**
4%
1%
2%
6%
6%
3%
**
7%
4%
5%
ab
a
k
l
15%
16%
42%
58%
78%
87%
11%
25%
**
16%
73%
12%
46%
19%
11%
**
24%
30%
28%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 35
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 37
Page 35
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD4 (QD24B). Do you personally use a Smartphone? IF UNSURE - A Smartphone is a phone on which you can easily access emails, download files and applications, as well as view websites and generally surf the internet. Popular brands of
Smartphone include BlackBerry, iPhone and Android phones such as the HTC Desire.
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
~p
q
r
s
Unweighted total
3091
474
301
164
465
1135
2864
223
433
68
151
2658
256
209
121
139
93
112
260
205
Effective Weighted Sample
2035
322
199
112
311
736
1854
181
284
44
99
1748
184
141
88
95
62
71
183
131
Total
2054
305
162
99
262
700
1824
227
253
41
81
1803
121
141
64
76
51
71
140
122
15%
8%
5%
13%
34%
89%
11%
12%
**
4%
88%
6%
7%
3%
4%
**
3%
7%
6%
Yes
620
53
6
2
8
112
528
89
55
**
17
568
7
1
3
3
**
1
6
2
30%
17%
4%
2%
3%
16%
29%
39%
22%
**
21%
31%
5%
1%
5%
3%
**
2%
4%
2%
bcd
f
hj
m
9%
1%
*%
1%
18%
85%
14%
9%
**
3%
92%
1%
*%
1%
*%
**
*%
1%
*%
No
1413
247
153
96
249
577
1277
136
195
**
64
1217
112
137
60
72
**
67
132
117
69%
81%
94%
97%
95%
82%
70%
60%
77%
**
79%
68%
93%
97%
93%
95%
**
96%
94%
97%
a
a
a
g
k
k
18%
11%
7%
18%
41%
90%
10%
14%
**
5%
86%
8%
10%
4%
5%
**
5%
9%
8%
Don't know
21
4
3
2
5
11
19
2
3
**
-
18
2
3
1
1
**
2
3
2
1%
1%
2%
2%
2%
2%
1%
1%
1%
**
-%
1%
2%
2%
2%
2%
**
3%
2%
2%
19%
13%
9%
22%
51%
90%
9%
15%
**
-%
86%
9%
13%
7%
6%
**
9%
13%
9%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 36
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 38
Page 36
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD5 (QD11). SHOWCARD Which of these best describes the mobile package you personally use most often? (SINGLE CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
~p
q
r
s
Unweighted total
3091
474
301
164
465
1135
2864
223
433
68
151
2658
256
209
121
139
93
112
260
205
Effective Weighted Sample
2035
322
199
112
311
736
1854
181
284
44
99
1748
184
141
88
95
62
71
183
131
Total
2054
305
162
99
262
700
1824
227
253
41
81
1803
121
141
64
76
51
71
140
122
15%
8%
5%
13%
34%
89%
11%
12%
**
4%
88%
6%
7%
3%
4%
**
3%
7%
6%
Prepay/ Pay as you go
1028
191
128
87
216
506
932
91
163
**
60
865
96
119
49
64
**
61
113
103
50%
63%
79%
88%
82%
72%
51%
40%
64%
**
74%
48%
80%
85%
76%
84%
**
87%
80%
85%
a
a
a
g
k
k
19%
13%
8%
21%
49%
91%
9%
16%
**
6%
84%
9%
12%
5%
6%
**
6%
11%
10%
Postpay/ monthly contract
1006
113
33
12
44
187
872
134
89
**
21
919
23
21
15
12
**
9
27
18
49%
37%
20%
12%
17%
27%
48%
59%
35%
**
26%
51%
19%
15%
24%
15%
**
12%
19%
15%
bcd
f
hj
11%
3%
1%
4%
19%
87%
13%
9%
**
2%
91%
2%
2%
2%
1%
**
1%
3%
2%
Other
5
-
-
-
-
-
5
-
-
**
-
5
-
-
-
-
**
-
-
-
*%
-%
-%
-%
-%
-%
*%
-%
-%
**
-%
*%
-%
-%
-%
-%
**
-%
-%
-%
-%
-%
-%
-%
-%
100%
-%
-%
**
-%
100%
-%
-%
-%
-%
**
-%
-%
-%
Don't know
16
1
1
1
2
6
14
2
1
**
-
14
1
1
1
*
**
1
1
1
1%
*%
1%
1%
1%
1%
1%
1%
1%
**
-%
1%
1%
*%
1%
1%
**
1%
1%
1%
7%
7%
4%
10%
39%
91%
13%
9%
**
-%
90%
7%
4%
3%
3%
**
4%
6%
4%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 37
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 39
Page 37
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD6 (QD11A). When you signed up for your current mobile contract did you get a handset with the contract or did you only get a SIM card? (SINGLE CODE)
Base : Those who use a postpay/ contract mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
~b
~c
~d
e
f
g
h
~i
~j
k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
1339
151
52
16
68
261
1217
119
122
18
32
1217
44
24
25
20
15
8
45
23
Effective Weighted Sample
920
108
37
12
49
182
820
100
85
13
23
833
32
19
18
14
12
7
32
18
Total
1006
113
33
12
44
187
872
134
89
16
21
919
23
21
15
12
9
9
27
18
11%
**
**
**
19%
87%
13%
9%
**
**
91%
**
**
**
**
**
**
**
**
Handset and contract
868
96
**
**
**
147
753
112
76
**
**
794
**
**
**
**
**
**
**
**
86%
85%
**
**
**
79%
86%
83%
85%
**
**
86%
**
**
**
**
**
**
**
**
11%
**
**
**
17%
87%
13%
9%
**
**
91%
**
**
**
**
**
**
**
**
SIM card only
108
11
**
**
**
31
93
19
12
**
**
97
**
**
**
**
**
**
**
**
11%
10%
**
**
**
16%
11%
14%
13%
**
**
11%
**
**
**
**
**
**
**
**
10%
**
**
**
29%
86%
17%
11%
**
**
89%
**
**
**
**
**
**
**
**
Don't know
30
6
**
**
**
9
26
3
1
**
**
28
**
**
**
**
**
**
**
**
3%
5%
**
**
**
5%
3%
3%
2%
**
**
3%
**
**
**
**
**
**
**
**
19%
**
**
**
32%
89%
12%
5%
**
**
95%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 38
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 40
Page 38
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD7A (QD4A). SHOWCARD How often, if at all, do you use your mobile phone to send or receive text messages? (SINGLE CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
~p
q
r
s
Unweighted total
3091
474
301
164
465
1135
2864
223
433
68
151
2658
256
209
121
139
93
112
260
205
Effective Weighted Sample
2035
322
199
112
311
736
1854
181
284
44
99
1748
184
141
88
95
62
71
183
131
Total
2054
305
162
99
262
700
1824
227
253
41
81
1803
121
141
64
76
51
71
140
122
15%
8%
5%
13%
34%
89%
11%
12%
**
4%
88%
6%
7%
3%
4%
**
3%
7%
6%
Every day
1186
103
27
9
36
289
1057
127
98
**
23
1091
15
21
10
9
**
12
18
18
58%
34%
17%
9%
14%
41%
58%
56%
39%
**
28%
61%
13%
15%
15%
11%
**
17%
13%
15%
bcd
hj
9%
2%
1%
3%
24%
89%
11%
8%
**
2%
92%
1%
2%
1%
1%
**
1%
2%
2%
Several times a week
376
67
28
10
37
127
324
56
36
**
16
339
16
22
11
12
**
7
22
15
18%
22%
17%
10%
14%
18%
18%
25%
14%
**
20%
19%
13%
16%
17%
15%
**
10%
16%
12%
cd
f
18%
7%
3%
10%
34%
86%
15%
10%
**
4%
90%
4%
6%
3%
3%
**
2%
6%
4%
At least once a week
164
42
25
7
31
69
149
15
29
**
9
135
18
13
5
13
**
9
19
13
8%
14%
15%
7%
12%
10%
8%
7%
12%
**
11%
7%
15%
9%
8%
18%
**
12%
13%
10%
c
c
k
26%
15%
4%
19%
42%
91%
9%
18%
**
6%
82%
11%
8%
3%
8%
**
5%
11%
8%
At least once a month
86
29
16
7
24
42
75
8
16
**
4
71
13
11
7
6
**
1
13
10
4%
9%
10%
7%
9%
6%
4%
4%
6%
**
5%
4%
10%
8%
11%
8%
**
2%
10%
8%
q
q
q
34%
19%
9%
28%
50%
88%
10%
18%
**
5%
82%
15%
13%
8%
7%
**
2%
16%
12%
A few times a year
57
17
16
10
26
31
48
8
18
**
5
39
12
14
8
7
**
6
15
11
3%
5%
10%
10%
10%
4%
3%
4%
7%
**
7%
2%
10%
10%
13%
9%
**
8%
11%
9%
a
k
k
29%
28%
17%
45%
54%
85%
14%
31%
**
10%
69%
21%
25%
14%
12%
**
11%
26%
19%
Less than once a year
16
7
3
5
7
13
14
2
3
**
1
14
1
6
1
2
**
4
4
4
1%
2%
2%
5%
3%
2%
1%
1%
1%
**
2%
1%
1%
4%
2%
3%
**
5%
3%
3%
l
l
45%
17%
28%
45%
78%
85%
12%
15%
**
9%
84%
6%
38%
9%
14%
**
22%
23%
22%
Never
159
39
47
50
97
124
147
10
51
**
20
106
45
52
22
26
**
32
48
49
8%
13%
29%
51%
37%
18%
8%
4%
20%
**
24%
6%
37%
37%
34%
35%
**
45%
34%
40%
a
abd
a
k
k
24%
29%
32%
61%
78%
93%
6%
32%
**
12%
67%
28%
33%
14%
17%
**
20%
30%
31%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 39
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 40
Page 39
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD7A (QD4A). SHOWCARD How often, if at all, do you use your mobile phone to send or receive text messages? (SINGLE CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
~p
q
r
s
Unweighted total
3091
474
301
164
465
1135
2864
223
433
68
151
2658
256
209
121
139
93
112
260
205
Effective Weighted Sample
2035
322
199
112
311
736
1854
181
284
44
99
1748
184
141
88
95
62
71
183
131
Total
2054
305
162
99
262
700
1824
227
253
41
81
1803
121
141
64
76
51
71
140
122
15%
8%
5%
13%
34%
89%
11%
12%
**
4%
88%
6%
7%
3%
4%
**
3%
7%
6%
Don't know
10
1
1
2
3
4
10
-
2
**
2
8
1
2
-
1
**
*
1
2
*%
*%
1%
2%
1%
1%
1%
-%
1%
**
2%
*%
1%
1%
-%
1%
**
1%
*%
2%
k
11%
11%
17%
28%
43%
100%
-%
23%
**
18%
79%
11%
17%
-%
5%
**
4%
5%
23%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 40
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 41
Page 40
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD7B (QD4B). SHOWCARD And how often, it at all, do you use your mobile phone to make calls? (SINGLE CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
~p
q
r
s
Unweighted total
3091
474
301
164
465
1135
2864
223
433
68
151
2658
256
209
121
139
93
112
260
205
Effective Weighted Sample
2035
322
199
112
311
736
1854
181
284
44
99
1748
184
141
88
95
62
71
183
131
Total
2054
305
162
99
262
700
1824
227
253
41
81
1803
121
141
64
76
51
71
140
122
15%
8%
5%
13%
34%
89%
11%
12%
**
4%
88%
6%
7%
3%
4%
**
3%
7%
6%
Every day
1156
125
31
11
42
277
1001
154
105
**
31
1052
21
21
12
9
**
11
20
22
56%
41%
19%
11%
16%
40%
55%
68%
42%
**
39%
58%
18%
15%
18%
12%
**
15%
15%
18%
bcd
f
hj
11%
3%
1%
4%
24%
87%
13%
9%
**
3%
91%
2%
2%
1%
1%
**
1%
2%
2%
Several times a week
445
72
33
22
55
173
402
44
53
**
18
392
30
25
14
16
**
13
31
24
22%
24%
20%
23%
21%
25%
22%
19%
21%
**
23%
22%
25%
18%
22%
21%
**
18%
22%
20%
16%
7%
5%
12%
39%
90%
10%
12%
**
4%
88%
7%
6%
3%
4%
**
3%
7%
6%
At least once a week
212
51
36
14
50
94
191
20
27
**
8
184
20
30
8
15
**
20
24
26
10%
17%
22%
14%
19%
13%
10%
9%
11%
**
10%
10%
17%
21%
13%
20%
**
28%
17%
21%
ln
24%
17%
7%
23%
44%
90%
10%
13%
**
4%
87%
9%
14%
4%
7%
**
9%
11%
12%
At least once a month
133
36
28
21
49
76
124
8
30
**
9
102
26
23
16
12
**
13
29
21
6%
12%
17%
21%
19%
11%
7%
3%
12%
**
11%
6%
22%
16%
25%
16%
**
18%
20%
17%
a
a
k
k
27%
21%
16%
37%
57%
94%
6%
23%
**
7%
77%
20%
18%
12%
9%
**
10%
22%
16%
A few times a year
79
19
26
20
46
57
75
2
30
**
11
49
19
26
9
17
**
10
25
20
4%
6%
16%
20%
17%
8%
4%
1%
12%
**
14%
3%
16%
19%
14%
22%
**
14%
18%
17%
a
a
a
g
k
k
25%
33%
26%
58%
72%
95%
3%
38%
**
14%
63%
25%
33%
11%
21%
**
12%
32%
26%
Less than once a year
8
*
5
4
9
9
8
-
1
**
-
7
2
7
4
3
**
1
8
1
*%
*%
3%
4%
3%
1%
*%
-%
*%
**
-%
*%
2%
5%
7%
4%
**
2%
6%
1%
a
a
a
ls
s
1%
66%
50%
116%
118%
100%
-%
15%
**
-%
85%
28%
88%
57%
44%
**
16%
101%
16%
Never
15
1
3
4
7
10
15
-
4
**
1
12
2
6
1
1
**
3
2
5
1%
*%
2%
4%
3%
1%
1%
-%
1%
**
1%
1%
2%
4%
1%
2%
**
4%
2%
4%
a
a
6%
22%
27%
49%
69%
100%
-%
24%
**
4%
77%
12%
37%
5%
9%
**
20%
14%
35%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 41
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 41
Page 41
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD7B (QD4B). SHOWCARD And how often, it at all, do you use your mobile phone to make calls? (SINGLE CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
~p
q
r
s
Unweighted total
3091
474
301
164
465
1135
2864
223
433
68
151
2658
256
209
121
139
93
112
260
205
Effective Weighted Sample
2035
322
199
112
311
736
1854
181
284
44
99
1748
184
141
88
95
62
71
183
131
Total
2054
305
162
99
262
700
1824
227
253
41
81
1803
121
141
64
76
51
71
140
122
15%
8%
5%
13%
34%
89%
11%
12%
**
4%
88%
6%
7%
3%
4%
**
3%
7%
6%
Don't know
7
1
*
3
3
4
7
-
3
**
2
4
*
3
-
1
**
*
1
2
*%
*%
*%
3%
1%
1%
*%
-%
1%
**
3%
*%
*%
2%
-%
2%
**
1%
1%
1%
a
k
k
14%
6%
37%
43%
52%
100%
-%
42%
**
34%
59%
6%
37%
-%
18%
**
6%
18%
25%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 42
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 42
Page 42
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD8A (QD28A). SHOWCARD Which if any, of the following activities, other than making and receiving voice calls, do you use your mobile for? (MULTICODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
~p
q
r
s
Unweighted total
3091
474
301
164
465
1135
2864
223
433
68
151
2658
256
209
121
139
93
112
260
205
Effective Weighted Sample
2035
322
199
112
311
736
1854
181
284
44
99
1748
184
141
88
95
62
71
183
131
Total
2054
305
162
99
262
700
1824
227
253
41
81
1803
121
141
64
76
51
71
140
122
15%
8%
5%
13%
34%
89%
11%
12%
**
4%
88%
6%
7%
3%
4%
**
3%
7%
6%
Send/ receive text messages (SMS)
1805
250
98
46
144
532
1590
213
182
**
54
1625
67
77
33
44
**
38
77
67
88%
82%
60%
46%
55%
76%
87%
94%
72%
**
67%
90%
56%
55%
52%
58%
**
53%
55%
55%
bcd
c
f
hj
14%
5%
3%
8%
29%
88%
12%
10%
**
3%
90%
4%
4%
2%
2%
**
2%
4%
4%
Use your phone as a camera
1155
117
39
11
50
292
1024
131
110
**
38
1048
25
25
16
11
**
12
26
24
56%
38%
24%
11%
19%
42%
56%
58%
44%
**
47%
58%
21%
18%
24%
14%
**
17%
19%
20%
bcd
c
hj
10%
3%
1%
4%
25%
89%
11%
10%
**
3%
91%
2%
2%
1%
1%
**
1%
2%
2%
Send/ receive messages with pictures/ images
728
43
15
3
18
153
645
82
64
**
18
669
10
8
8
3
**
4
11
8
35%
14%
9%
3%
7%
22%
35%
36%
25%
**
22%
37%
9%
6%
12%
4%
**
6%
8%
6%
cd
c
hj
o
6%
2%
*%
3%
21%
89%
11%
9%
**
2%
92%
1%
1%
1%
*%
**
1%
1%
1%
Accessing the internet
583
29
5
-
5
100
502
81
46
**
9
540
3
2
3
1
**
-
4
1
28%
10%
3%
-%
2%
14%
28%
36%
18%
**
11%
30%
2%
2%
5%
1%
**
-%
3%
1%
bcd
f
hj
qs
5%
1%
-%
1%
17%
86%
14%
8%
**
2%
93%
*%
*%
1%
*%
**
-%
1%
*%
Upload pictures to PC/laptop
464
30
3
1
3
75
398
70
37
**
12
430
3
-
2
1
**
*
2
1
23%
10%
2%
1%
1%
11%
22%
31%
15%
**
15%
24%
3%
-%
2%
1%
**
*%
2%
1%
bcd
f
hj
6%
1%
*%
1%
16%
86%
15%
8%
**
3%
93%
1%
-%
*%
*%
**
*%
*%
*%
Listen to music using MP3 function
353
11
2
-
2
76
303
48
27
**
4
329
1
1
1
1
**
-
2
-
17%
4%
1%
-%
1%
11%
17%
21%
10%
**
5%
18%
1%
1%
1%
1%
**
-%
1%
-%
cd
hj
3%
*%
-%
*%
22%
86%
14%
8%
**
1%
93%
*%
*%
*%
*%
**
-%
*%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 43
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 42
Page 43
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD8A (QD28A). SHOWCARD Which if any, of the following activities, other than making and receiving voice calls, do you use your mobile for? (MULTICODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
~p
q
r
s
Unweighted total
3091
474
301
164
465
1135
2864
223
433
68
151
2658
256
209
121
139
93
112
260
205
Effective Weighted Sample
2035
322
199
112
311
736
1854
181
284
44
99
1748
184
141
88
95
62
71
183
131
Total
2054
305
162
99
262
700
1824
227
253
41
81
1803
121
141
64
76
51
71
140
122
15%
8%
5%
13%
34%
89%
11%
12%
**
4%
88%
6%
7%
3%
4%
**
3%
7%
6%
Send/ receive emails (not SMS)
348
19
4
-
4
46
302
45
28
**
6
322
2
2
3
1
**
*
4
*
17%
6%
2%
-%
1%
7%
17%
20%
11%
**
7%
18%
2%
1%
5%
1%
**
*%
3%
*%
bcd
hj
s
5%
1%
-%
1%
13%
87%
13%
8%
**
2%
93%
1%
*%
1%
*%
**
*%
1%
*%
Visiting social networking sites (e.g. Facebook)
343
10
-
-
-
55
297
45
24
**
4
320
-
-
-
-
**
-
-
-
17%
3%
-%
-%
-%
8%
16%
20%
10%
**
5%
18%
-%
-%
-%
-%
**
-%
-%
-%
bcd
hj
3%
-%
-%
-%
16%
87%
13%
7%
**
1%
93%
-%
-%
-%
-%
**
-%
-%
-%
Play games which come pre-installed, by
yourself
331
15
1
*
1
73
281
50
27
**
4
307
-
1
-
1
**
*
1
*
16%
5%
1%
*%
*%
10%
15%
22%
11%
**
5%
17%
-%
1%
-%
2%
**
*%
1%
*%
bcd
f
hj
5%
*%
*%
*%
22%
85%
15%
8%
**
1%
93%
-%
*%
-%
*%
**
*%
*%
*%
Use IM/ Instant messaging
276
11
2
-
2
44
225
50
22
**
4
256
1
1
*
*
**
-
1
1
13%
4%
1%
-%
1%
6%
12%
22%
9%
**
5%
14%
1%
1%
1%
1%
**
-%
1%
1%
cd
f
hj
4%
1%
-%
1%
16%
81%
18%
8%
**
1%
93%
*%
*%
*%
*%
**
-%
*%
*%
Download applications or programs directly to
your phone
256
12
2
-
2
36
226
29
17
**
2
241
2
-
2
-
**
-
2
-
12%
4%
1%
-%
1%
5%
12%
13%
7%
**
2%
13%
1%
-%
3%
-%
**
-%
1%
-%
cd
hj
m
5%
1%
-%
1%
14%
88%
11%
7%
**
1%
94%
1%
-%
1%
-%
**
-%
1%
-%
Record video clips using the phone
235
10
4
-
4
38
201
32
17
**
2
219
1
2
2
1
**
1
3
1
11%
3%
2%
-%
1%
5%
11%
14%
7%
**
3%
12%
1%
2%
3%
1%
**
1%
2%
1%
c
hj
4%
2%
-%
2%
16%
86%
14%
7%
**
1%
94%
1%
1%
1%
*%
**
*%
1%
*%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 44
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 42
Page 44
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD8A (QD28A). SHOWCARD Which if any, of the following activities, other than making and receiving voice calls, do you use your mobile for? (MULTICODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
~p
q
r
s
Unweighted total
3091
474
301
164
465
1135
2864
223
433
68
151
2658
256
209
121
139
93
112
260
205
Effective Weighted Sample
2035
322
199
112
311
736
1854
181
284
44
99
1748
184
141
88
95
62
71
183
131
Total
2054
305
162
99
262
700
1824
227
253
41
81
1803
121
141
64
76
51
71
140
122
15%
8%
5%
13%
34%
89%
11%
12%
**
4%
88%
6%
7%
3%
4%
**
3%
7%
6%
Listen to FM radio
219
17
3
-
3
60
192
28
25
**
5
197
1
2
1
-
**
2
1
2
11%
6%
2%
-%
1%
9%
11%
12%
10%
**
6%
11%
*%
2%
1%
-%
**
3%
*%
2%
bcd
8%
1%
-%
1%
27%
87%
13%
11%
**
2%
90%
*%
1%
*%
-%
**
1%
*%
1%
Send/ receive video clips
200
9
4
*
4
38
170
30
13
**
3
188
1
3
1
2
**
1
3
1
10%
3%
2%
*%
2%
5%
9%
13%
5%
**
4%
10%
*%
2%
2%
2%
**
1%
2%
1%
hj
5%
2%
*%
2%
19%
85%
15%
6%
**
2%
94%
*%
2%
1%
1%
**
*%
2%
*%
Play games which come pre-installed, with
others
165
6
1
1
1
27
131
33
14
**
1
152
1
-
1
-
**
-
1
1
8%
2%
*%
1%
*%
4%
7%
14%
5%
**
2%
8%
1%
-%
1%
-%
**
-%
*%
*%
f
j
4%
*%
*%
1%
17%
80%
20%
8%
**
1%
93%
1%
-%
*%
-%
**
-%
*%
*%
Accessing/ receiving news
158
7
2
-
2
12
131
27
14
**
2
145
2
-
2
-
**
-
2
-
8%
2%
1%
-%
1%
2%
7%
12%
5%
**
3%
8%
1%
-%
2%
-%
**
-%
1%
-%
f
4%
1%
-%
1%
7%
83%
17%
9%
**
1%
92%
1%
-%
1%
-%
**
-%
1%
-%
Accessing/ receiving sports/ team news/
scores
141
5
1
-
1
10
117
25
10
**
1
132
1
-
1
-
**
-
1
-
7%
2%
1%
-%
*%
1%
6%
11%
4%
**
1%
7%
1%
-%
2%
-%
**
-%
1%
-%
f
hj
4%
1%
-%
1%
7%
83%
17%
7%
**
1%
94%
1%
-%
1%
-%
**
-%
1%
-%
Download a new video clip
79
4
1
-
1
10
62
16
5
**
1
74
1
-
1
-
**
-
1
-
4%
1%
*%
-%
*%
1%
3%
7%
2%
**
2%
4%
*%
-%
1%
-%
**
-%
*%
-%
f
5%
1%
-%
1%
13%
79%
21%
6%
**
2%
94%
1%
-%
1%
-%
**
-%
1%
-%
Video streaming
75
2
-
-
-
11
61
14
6
**
1
70
-
-
-
-
**
-
-
-
4%
1%
-%
-%
-%
2%
3%
6%
2%
**
1%
4%
-%
-%
-%
-%
**
-%
-%
-%
3%
-%
-%
-%
15%
81%
18%
8%
**
2%
93%
-%
-%
-%
-%
**
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 45
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 42
Page 45
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD8A (QD28A). SHOWCARD Which if any, of the following activities, other than making and receiving voice calls, do you use your mobile for? (MULTICODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
~p
q
r
s
Unweighted total
3091
474
301
164
465
1135
2864
223
433
68
151
2658
256
209
121
139
93
112
260
205
Effective Weighted Sample
2035
322
199
112
311
736
1854
181
284
44
99
1748
184
141
88
95
62
71
183
131
Total
2054
305
162
99
262
700
1824
227
253
41
81
1803
121
141
64
76
51
71
140
122
15%
8%
5%
13%
34%
89%
11%
12%
**
4%
88%
6%
7%
3%
4%
**
3%
7%
6%
Video calling
69
1
-
-
-
10
53
16
5
**
2
64
-
-
-
-
**
-
-
-
3%
*%
-%
-%
-%
1%
3%
7%
2%
**
2%
4%
-%
-%
-%
-%
**
-%
-%
-%
f
2%
-%
-%
-%
15%
78%
23%
7%
**
2%
93%
-%
-%
-%
-%
**
-%
-%
-%
Listen to Podcasts
63
5
1
-
1
8
51
13
6
**
2
57
1
-
-
1
**
-
1
1
3%
2%
1%
-%
1%
1%
3%
6%
2%
**
2%
3%
1%
-%
-%
1%
**
-%
1%
*%
f
8%
2%
-%
2%
12%
81%
20%
10%
**
3%
91%
2%
-%
-%
1%
**
-%
1%
1%
Using VoIP service e.g. Skype
57
4
1
-
1
4
46
12
3
**
1
55
1
-
1
-
**
-
1
-
3%
1%
*%
-%
*%
1%
3%
5%
1%
**
1%
3%
*%
-%
1%
-%
**
-%
*%
-%
f
6%
1%
-%
1%
7%
80%
21%
5%
**
2%
95%
1%
-%
1%
-%
**
-%
1%
-%
TV streaming
45
2
1
-
1
9
35
10
4
**
1
41
1
-
1
-
**
-
1
-
2%
1%
1%
-%
*%
1%
2%
4%
2%
**
1%
2%
1%
-%
2%
-%
**
-%
1%
-%
f
5%
2%
-%
2%
20%
77%
21%
9%
**
2%
91%
2%
-%
2%
-%
**
-%
2%
-%
Other
16
2
3
*
3
4
12
5
2
**
1
14
1
2
2
*
**
*
3
1
1%
1%
2%
*%
1%
1%
1%
2%
1%
**
1%
1%
1%
1%
3%
*%
**
*%
2%
*%
f
10%
17%
1%
19%
23%
74%
32%
11%
**
7%
88%
9%
10%
13%
2%
**
1%
16%
3%
None of these
176
40
53
48
101
129
164
10
51
**
17
124
43
58
26
27
**
30
53
48
9%
13%
33%
48%
39%
18%
9%
4%
20%
**
21%
7%
36%
41%
40%
36%
**
43%
38%
40%
a
ab
a
g
k
k
23%
30%
27%
58%
74%
93%
6%
29%
**
10%
71%
25%
33%
15%
15%
**
17%
30%
28%
Don't know
2
-
*
2
2
2
1
1
1
**
-
1
2
*
-
*
**
-
*
2
*%
-%
*%
2%
1%
*%
*%
*%
*%
**
-%
*%
2%
*%
-%
*%
**
-%
*%
2%
a
-%
16%
94%
110%
110%
60%
35%
55%
**
-%
53%
94%
16%
-%
16%
**
-%
16%
94%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 46
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 43
Page 46
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD8B (QD28B) And, which of these activities have you used your mobile for in the last week? (MULTICODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
~p
q
r
s
Unweighted total
3091
474
301
164
465
1135
2864
223
433
68
151
2658
256
209
121
139
93
112
260
205
Effective Weighted Sample
2035
322
199
112
311
736
1854
181
284
44
99
1748
184
141
88
95
62
71
183
131
Total
2054
305
162
99
262
700
1824
227
253
41
81
1803
121
141
64
76
51
71
140
122
15%
8%
5%
13%
34%
89%
11%
12%
**
4%
88%
6%
7%
3%
4%
**
3%
7%
6%
Send/ receive text messages (SMS)
1625
199
73
27
99
449
1431
195
142
**
36
1485
47
53
23
31
**
26
54
45
79%
65%
45%
27%
38%
64%
78%
86%
56%
**
45%
82%
39%
37%
35%
41%
**
37%
38%
37%
bcd
c
c
f
hj
12%
4%
2%
6%
28%
88%
12%
9%
**
2%
91%
3%
3%
1%
2%
**
2%
3%
3%
Use your phone as a camera
566
32
9
1
10
129
485
81
52
**
13
516
5
4
3
2
**
3
6
4
28%
11%
6%
1%
4%
18%
27%
36%
21%
**
16%
29%
4%
3%
5%
3%
**
4%
4%
3%
cd
c
f
hj
6%
2%
*%
2%
23%
86%
14%
9%
**
2%
91%
1%
1%
1%
*%
**
1%
1%
1%
Accessing the internet
423
18
3
-
3
65
359
62
34
**
6
391
3
-
2
-
**
-
2
1
21%
6%
2%
-%
1%
9%
20%
27%
13%
**
7%
22%
2%
-%
3%
-%
**
-%
1%
1%
bcd
f
hj
m
4%
1%
-%
1%
15%
85%
15%
8%
**
1%
93%
1%
-%
*%
-%
**
-%
*%
*%
Send/ receive messages with pictures/ images
341
19
3
1
4
67
301
41
31
**
6
312
2
2
2
1
**
1
3
1
17%
6%
2%
1%
2%
10%
17%
18%
12%
**
8%
17%
2%
1%
3%
2%
**
1%
2%
1%
bcd
hj
5%
1%
*%
1%
20%
88%
12%
9%
**
2%
92%
1%
1%
1%
*%
**
*%
1%
*%
Visiting social networking sites (e.g. Facebook)
285
4
-
-
-
46
247
38
18
**
2
269
-
-
-
-
**
-
-
-
14%
1%
-%
-%
-%
7%
14%
17%
7%
**
2%
15%
-%
-%
-%
-%
**
-%
-%
-%
d
hj
1%
-%
-%
-%
16%
87%
13%
6%
**
1%
94%
-%
-%
-%
-%
**
-%
-%
-%
Send/ receive emails (not SMS)
259
15
2
-
2
29
218
41
24
**
4
237
2
*
2
-
**
*
2
*
13%
5%
1%
-%
1%
4%
12%
18%
9%
**
5%
13%
1%
*%
3%
-%
**
*%
1%
*%
bcd
f
j
6%
1%
-%
1%
11%
84%
16%
9%
**
2%
91%
1%
*%
1%
-%
**
*%
1%
*%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 47
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 43
Page 47
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD8B (QD28B) And, which of these activities have you used your mobile for in the last week? (MULTICODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
~p
q
r
s
Unweighted total
3091
474
301
164
465
1135
2864
223
433
68
151
2658
256
209
121
139
93
112
260
205
Effective Weighted Sample
2035
322
199
112
311
736
1854
181
284
44
99
1748
184
141
88
95
62
71
183
131
Total
2054
305
162
99
262
700
1824
227
253
41
81
1803
121
141
64
76
51
71
140
122
15%
8%
5%
13%
34%
89%
11%
12%
**
4%
88%
6%
7%
3%
4%
**
3%
7%
6%
Listen to music using MP3 function
234
6
1
-
1
54
202
31
20
**
2
216
1
-
1
-
**
-
1
-
11%
2%
*%
-%
*%
8%
11%
14%
8%
**
3%
12%
1%
-%
1%
-%
**
-%
*%
-%
d
j
3%
*%
-%
*%
23%
86%
13%
9%
**
1%
92%
*%
-%
*%
-%
**
-%
*%
-%
Upload pictures to PC/laptop
216
12
1
1
1
36
187
28
21
**
5
196
1
-
1
-
**
-
1
1
10%
4%
*%
1%
*%
5%
10%
12%
8%
**
7%
11%
1%
-%
1%
-%
**
-%
*%
*%
bd
5%
*%
*%
1%
17%
87%
13%
10%
**
2%
91%
1%
-%
*%
-%
**
-%
*%
*%
Play games which come pre-installed, by
yourself
178
9
1
*
1
34
148
32
18
**
1
162
-
1
-
1
**
*
1
*
9%
3%
1%
*%
*%
5%
8%
14%
7%
**
1%
9%
-%
1%
-%
2%
**
*%
1%
*%
d
f
j
j
5%
1%
*%
1%
19%
83%
18%
10%
**
1%
91%
-%
1%
-%
1%
**
*%
1%
*%
Use IM/ Instant messaging
170
5
*
-
*
28
143
27
14
**
1
158
*
-
*
-
**
-
*
-
8%
2%
*%
-%
*%
4%
8%
12%
5%
**
1%
9%
*%
-%
*%
-%
**
-%
*%
-%
d
j
3%
*%
-%
*%
17%
84%
16%
8%
**
*%
93%
*%
-%
*%
-%
**
-%
*%
-%
Download applications or programs directly to
your phone
136
5
1
-
1
21
122
15
11
**
1
126
1
-
1
-
**
-
1
-
7%
2%
1%
-%
*%
3%
7%
6%
4%
**
1%
7%
1%
-%
2%
-%
**
-%
1%
-%
j
4%
1%
-%
1%
15%
89%
11%
8%
**
*%
92%
1%
-%
1%
-%
**
-%
1%
-%
Listen to FM radio
118
8
1
-
1
35
105
13
14
**
2
105
-
1
-
-
**
1
-
1
6%
3%
1%
-%
1%
5%
6%
6%
6%
**
2%
6%
-%
1%
-%
-%
**
2%
-%
1%
d
7%
1%
-%
1%
29%
90%
11%
12%
**
1%
89%
-%
1%
-%
-%
**
1%
-%
1%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 48
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 43
Page 48
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD8B (QD28B) And, which of these activities have you used your mobile for in the last week? (MULTICODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
~p
q
r
s
Unweighted total
3091
474
301
164
465
1135
2864
223
433
68
151
2658
256
209
121
139
93
112
260
205
Effective Weighted Sample
2035
322
199
112
311
736
1854
181
284
44
99
1748
184
141
88
95
62
71
183
131
Total
2054
305
162
99
262
700
1824
227
253
41
81
1803
121
141
64
76
51
71
140
122
15%
8%
5%
13%
34%
89%
11%
12%
**
4%
88%
6%
7%
3%
4%
**
3%
7%
6%
Accessing/ receiving news
105
3
2
-
2
9
84
20
9
**
1
97
2
-
2
-
**
-
2
-
5%
1%
1%
-%
1%
1%
5%
9%
3%
**
1%
5%
1%
-%
2%
-%
**
-%
1%
-%
f
3%
1%
-%
1%
9%
80%
19%
8%
**
1%
92%
1%
-%
1%
-%
**
-%
1%
-%
Accessing/ receiving sports/ team news/
scores
92
3
1
-
1
6
80
12
6
**
-
87
1
-
1
-
**
-
1
-
4%
1%
1%
-%
*%
1%
4%
5%
2%
**
-%
5%
1%
-%
2%
-%
**
-%
1%
-%
j
3%
1%
-%
1%
6%
86%
14%
7%
**
-%
94%
1%
-%
1%
-%
**
-%
1%
-%
Record video clips using the phone
90
3
-
-
-
16
78
12
7
**
1
84
-
-
-
-
**
-
-
-
4%
1%
-%
-%
-%
2%
4%
5%
3%
**
1%
5%
-%
-%
-%
-%
**
-%
-%
-%
3%
-%
-%
-%
18%
86%
13%
8%
**
1%
93%
-%
-%
-%
-%
**
-%
-%
-%
Play games which come pre-installed, with
others
87
-
-
-
-
14
72
15
7
**
-
80
-
-
-
-
**
-
-
-
4%
-%
-%
-%
-%
2%
4%
7%
3%
**
-%
4%
-%
-%
-%
-%
**
-%
-%
-%
j
-%
-%
-%
-%
16%
83%
18%
9%
**
-%
93%
-%
-%
-%
-%
**
-%
-%
-%
Send/ receive video clips
62
2
1
-
1
13
51
11
5
**
*
58
-
1
-
1
**
-
1
-
3%
1%
1%
-%
*%
2%
3%
5%
2%
**
*%
3%
-%
1%
-%
2%
**
-%
1%
-%
3%
2%
-%
2%
20%
82%
17%
8%
**
*%
93%
-%
2%
-%
2%
**
-%
2%
-%
Video streaming
43
1
-
-
-
8
35
8
3
**
-
41
-
-
-
-
**
-
-
-
2%
*%
-%
-%
-%
1%
2%
4%
1%
**
-%
2%
-%
-%
-%
-%
**
-%
-%
-%
2%
-%
-%
-%
18%
80%
19%
8%
**
-%
93%
-%
-%
-%
-%
**
-%
-%
-%
Download a new video clip
39
2
-
-
-
4
30
9
1
**
*
38
-
-
-
-
**
-
-
-
2%
1%
-%
-%
-%
1%
2%
4%
*%
**
*%
2%
-%
-%
-%
-%
**
-%
-%
-%
f
5%
-%
-%
-%
11%
78%
22%
3%
**
*%
97%
-%
-%
-%
-%
**
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 49
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 43
Page 49
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD8B (QD28B) And, which of these activities have you used your mobile for in the last week? (MULTICODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
~p
q
r
s
Unweighted total
3091
474
301
164
465
1135
2864
223
433
68
151
2658
256
209
121
139
93
112
260
205
Effective Weighted Sample
2035
322
199
112
311
736
1854
181
284
44
99
1748
184
141
88
95
62
71
183
131
Total
2054
305
162
99
262
700
1824
227
253
41
81
1803
121
141
64
76
51
71
140
122
15%
8%
5%
13%
34%
89%
11%
12%
**
4%
88%
6%
7%
3%
4%
**
3%
7%
6%
Using VoIP service e.g. Skype
34
1
-
-
-
3
24
10
1
**
-
33
-
-
-
-
**
-
-
-
2%
*%
-%
-%
-%
*%
1%
4%
*%
**
-%
2%
-%
-%
-%
-%
**
-%
-%
-%
f
4%
-%
-%
-%
10%
72%
29%
3%
**
-%
98%
-%
-%
-%
-%
**
-%
-%
-%
Video calling
31
-
-
-
-
7
24
7
3
**
1
28
-
-
-
-
**
-
-
-
2%
-%
-%
-%
-%
1%
1%
3%
1%
**
1%
2%
-%
-%
-%
-%
**
-%
-%
-%
-%
-%
-%
-%
23%
78%
23%
9%
**
2%
92%
-%
-%
-%
-%
**
-%
-%
-%
TV streaming
28
1
1
-
1
7
22
7
3
**
-
25
1
-
1
-
**
-
1
-
1%
*%
1%
-%
*%
1%
1%
3%
1%
**
-%
1%
1%
-%
1%
-%
**
-%
1%
-%
f
4%
3%
-%
3%
26%
76%
24%
11%
**
-%
89%
3%
-%
3%
-%
**
-%
3%
-%
Listen to Podcasts
26
2
-
-
-
4
20
7
3
**
-
23
-
-
-
-
**
-
-
-
1%
1%
-%
-%
-%
1%
1%
3%
1%
**
-%
1%
-%
-%
-%
-%
**
-%
-%
-%
f
7%
-%
-%
-%
14%
80%
27%
13%
**
-%
89%
-%
-%
-%
-%
**
-%
-%
-%
Other
12
1
2
-
2
2
10
2
1
**
1
10
1
1
2
*
**
-
2
-
1%
*%
1%
-%
1%
*%
1%
1%
*%
**
1%
1%
1%
1%
3%
*%
**
-%
2%
-%
s
10%
19%
-%
19%
19%
87%
16%
10%
**
5%
89%
7%
12%
16%
3%
**
-%
19%
-%
None of these
332
91
82
66
148
215
304
25
88
**
34
243
64
84
36
42
**
44
77
71
16%
30%
50%
66%
56%
31%
17%
11%
35%
**
42%
13%
53%
59%
55%
55%
**
62%
55%
58%
a
ab
a
k
k
27%
25%
20%
44%
65%
92%
8%
26%
**
10%
73%
19%
25%
11%
12%
**
13%
23%
21%
Don't know
18
5
3
6
9
10
15
3
7
**
2
11
7
2
3
1
**
1
4
4
1%
2%
2%
6%
3%
1%
1%
1%
3%
**
3%
1%
5%
2%
5%
1%
**
1%
3%
4%
a
k
k
27%
17%
32%
49%
58%
83%
14%
41%
**
12%
62%
36%
13%
19%
5%
**
4%
24%
25%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 50
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 44
Page 50
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD9 (QD28C). You said that you use your mobile phone to access the internet. Which one of these best describes where you use your mobile phone to access the internet? (SINGLE CODE)
Base : Those who use their mobile phone to access the internet
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
e
f
~g
~h
~i
~j
k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
750
35
8
-
8
137
679
70
62
6
14
688
6
2
6
1
1
-
7
1
Effective Weighted Sample
520
29
5
-
5
93
462
60
45
6
11
476
3
2
3
1
1
-
4
1
Total
583
29
5
-
5
100
502
81
46
6
9
540
3
2
3
1
1
-
4
1
**
**
-%
**
17%
86%
**
**
**
**
93%
**
**
**
**
**
-%
**
**
I always use in the home
36
**
**
-
**
11
31
**
**
**
**
32
**
**
**
**
**
-
**
**
6%
**
**
-%
**
11%
6%
**
**
**
**
6%
**
**
**
**
**
-%
**
**
**
**
-%
**
31%
87%
**
**
**
**
90%
**
**
**
**
**
-%
**
**
I mainly use in the home
54
**
**
-
**
11
52
**
**
**
**
47
**
**
**
**
**
-
**
**
9%
**
**
-%
**
11%
10%
**
**
**
**
9%
**
**
**
**
**
-%
**
**
**
**
-%
**
21%
95%
**
**
**
**
87%
**
**
**
**
**
-%
**
**
I use equally in the home and outside the
home
294
**
**
-
**
55
250
**
**
**
**
276
**
**
**
**
**
-
**
**
50%
**
**
-%
**
55%
50%
**
**
**
**
51%
**
**
**
**
**
-%
**
**
**
**
-%
**
19%
85%
**
**
**
**
94%
**
**
**
**
**
-%
**
**
I mainly use outside the home
133
**
**
-
**
16
109
**
**
**
**
126
**
**
**
**
**
-
**
**
23%
**
**
-%
**
16%
22%
**
**
**
**
23%
**
**
**
**
**
-%
**
**
**
**
-%
**
12%
82%
**
**
**
**
95%
**
**
**
**
**
-%
**
**
I always use outside the home
47
**
**
-
**
7
42
**
**
**
**
42
**
**
**
**
**
-
**
**
8%
**
**
-%
**
7%
8%
**
**
**
**
8%
**
**
**
**
**
-%
**
**
**
**
-%
**
15%
90%
**
**
**
**
90%
**
**
**
**
**
-%
**
**
Don't know
19
**
**
-
**
*
18
**
**
**
**
17
**
**
**
**
**
-
**
**
3%
**
**
-%
**
*%
4%
**
**
**
**
3%
**
**
**
**
**
-%
**
**
**
**
-%
**
*%
91%
**
**
**
**
88%
**
**
**
**
**
-%
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 51
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 45
Page 51
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD10 (QD28D). Do you use any of the following types of apps or applications on your Smartphone? (MULTICODE)
Base : Those with a Smartphone
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
e
f
~g
~h
~i
~j
k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
811
64
13
2
15
158
730
79
74
7
26
737
12
3
8
5
1
1
13
2
Effective Weighted Sample
559
51
8
1
10
107
493
68
56
6
20
504
8
2
4
4
1
1
8
2
Total
620
53
6
2
8
112
528
89
55
6
17
568
7
1
3
3
1
1
6
2
**
**
**
**
18%
85%
**
**
**
**
92%
**
**
**
**
**
**
**
**
Social networking (e.g. Facebook, Twitter,
LinkedIn)
355
**
**
**
**
60
304
**
**
**
**
332
**
**
**
**
**
**
**
**
57%
**
**
**
**
53%
58%
**
**
**
**
59%
**
**
**
**
**
**
**
**
**
**
**
**
17%
86%
**
**
**
**
94%
**
**
**
**
**
**
**
**
Maps
269
**
**
**
**
28
224
**
**
**
**
251
**
**
**
**
**
**
**
**
43%
**
**
**
**
25%
42%
**
**
**
**
44%
**
**
**
**
**
**
**
**
**
**
**
**
10%
83%
**
**
**
**
93%
**
**
**
**
**
**
**
**
Games
254
**
**
**
**
46
213
**
**
**
**
241
**
**
**
**
**
**
**
**
41%
**
**
**
**
41%
40%
**
**
**
**
42%
**
**
**
**
**
**
**
**
**
**
**
**
18%
84%
**
**
**
**
95%
**
**
**
**
**
**
**
**
News/ sports news
246
**
**
**
**
27
214
**
**
**
**
231
**
**
**
**
**
**
**
**
40%
**
**
**
**
24%
41%
**
**
**
**
41%
**
**
**
**
**
**
**
**
**
**
**
**
11%
87%
**
**
**
**
94%
**
**
**
**
**
**
**
**
Travel (timetables etc.)
170
**
**
**
**
9
147
**
**
**
**
160
**
**
**
**
**
**
**
**
27%
**
**
**
**
8%
28%
**
**
**
**
28%
**
**
**
**
**
**
**
**
**
**
**
**
5%
86%
**
**
**
**
94%
**
**
**
**
**
**
**
**
Shopping (e.g. Tesco, Ocado, eBay)
126
**
**
**
**
21
105
**
**
**
**
118
**
**
**
**
**
**
**
**
20%
**
**
**
**
19%
20%
**
**
**
**
21%
**
**
**
**
**
**
**
**
**
**
**
**
17%
84%
**
**
**
**
94%
**
**
**
**
**
**
**
**
Banking
106
**
**
**
**
12
90
**
**
**
**
102
**
**
**
**
**
**
**
**
17%
**
**
**
**
11%
17%
**
**
**
**
18%
**
**
**
**
**
**
**
**
**
**
**
**
11%
85%
**
**
**
**
96%
**
**
**
**
**
**
**
**
None of these
91
**
**
**
**
20
78
**
**
**
**
74
**
**
**
**
**
**
**
**
15%
**
**
**
**
18%
15%
**
**
**
**
13%
**
**
**
**
**
**
**
**
**
**
**
**
22%
86%
**
**
**
**
81%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 52
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 45
Page 52
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD10 (QD28D). Do you use any of the following types of apps or applications on your Smartphone? (MULTICODE)
Base : Those with a Smartphone
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
e
f
~g
~h
~i
~j
k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
811
64
13
2
15
158
730
79
74
7
26
737
12
3
8
5
1
1
13
2
Effective Weighted Sample
559
51
8
1
10
107
493
68
56
6
20
504
8
2
4
4
1
1
8
2
Total
620
53
6
2
8
112
528
89
55
6
17
568
7
1
3
3
1
1
6
2
**
**
**
**
18%
85%
**
**
**
**
92%
**
**
**
**
**
**
**
**
Don't know
29
**
**
**
**
9
25
**
**
**
**
25
**
**
**
**
**
**
**
**
5%
**
**
**
**
8%
5%
**
**
**
**
4%
**
**
**
**
**
**
**
**
**
**
**
**
33%
87%
**
**
**
**
86%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 53
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 46
Page 53
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD11A (QD21A). SHOWCARD Thinking about your mobile phone service only, please use this card to say how satisfied you are with (MAIN SUPPLIER) for each of the following...The overall service provided by MAIN SUPPLIER. (SINGLE CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
~p
q
r
s
Unweighted total
3091
474
301
164
465
1135
2864
223
433
68
151
2658
256
209
121
139
93
112
260
205
Effective Weighted Sample
2035
322
199
112
311
736
1854
181
284
44
99
1748
184
141
88
95
62
71
183
131
Total
2054
305
162
99
262
700
1824
227
253
41
81
1803
121
141
64
76
51
71
140
122
15%
8%
5%
13%
34%
89%
11%
12%
**
4%
88%
6%
7%
3%
4%
**
3%
7%
6%
Very satisfied
1222
182
99
55
155
413
1128
95
146
**
43
1076
71
84
41
40
**
39
80
74
60%
60%
61%
56%
59%
59%
62%
42%
58%
**
53%
60%
59%
60%
63%
52%
**
55%
57%
61%
g
15%
8%
5%
13%
34%
92%
8%
12%
**
4%
88%
6%
7%
3%
3%
**
3%
7%
6%
Fairly satisfied
653
97
52
33
85
221
553
98
80
**
28
575
39
46
18
30
**
26
48
37
32%
32%
32%
33%
33%
32%
30%
43%
32%
**
35%
32%
33%
32%
29%
40%
**
37%
35%
30%
f
15%
8%
5%
13%
34%
85%
15%
12%
**
4%
88%
6%
7%
3%
5%
**
4%
7%
6%
Neither
83
9
6
5
10
29
65
17
9
**
3
74
3
7
1
4
**
3
5
6
4%
3%
4%
5%
4%
4%
4%
7%
3%
**
4%
4%
3%
5%
1%
5%
**
4%
3%
5%
f
11%
7%
6%
12%
35%
79%
20%
11%
**
4%
90%
4%
9%
1%
5%
**
3%
6%
7%
Fairly dissatisfied
38
5
2
1
3
13
29
9
5
**
-
33
2
1
1
*
**
1
1
2
2%
2%
1%
1%
1%
2%
2%
4%
2%
**
-%
2%
1%
1%
1%
1%
**
2%
1%
1%
f
13%
6%
2%
8%
33%
74%
23%
14%
**
-%
86%
5%
3%
2%
1%
**
3%
3%
4%
Very dissatisfied
24
4
1
1
3
8
16
7
7
**
4
16
2
*
2
-
**
-
2
1
1%
1%
1%
1%
1%
1%
1%
3%
3%
**
4%
1%
2%
*%
3%
-%
**
-%
1%
1%
f
k
k
18%
6%
5%
11%
33%
68%
30%
31%
**
15%
68%
10%
1%
8%
-%
**
-%
8%
4%
Don't know
34
7
1
5
6
16
32
2
5
**
3
29
3
3
2
2
**
2
4
2
2%
2%
1%
5%
2%
2%
2%
1%
2%
**
4%
2%
3%
2%
3%
2%
**
2%
3%
2%
b
20%
4%
14%
18%
47%
93%
5%
15%
**
8%
85%
10%
8%
5%
5%
**
5%
11%
7%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 54
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 47
Page 54
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD11J (QD21J). SHOWCARD Thinking about your mobile phone service only, please use this card to say how satisfied you are with (MAIN SUPPLIER) for each of the following...Reception/ accessing network. (SINGLE CODE).
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
~p
q
r
s
Unweighted total
3091
474
301
164
465
1135
2864
223
433
68
151
2658
256
209
121
139
93
112
260
205
Effective Weighted Sample
2035
322
199
112
311
736
1854
181
284
44
99
1748
184
141
88
95
62
71
183
131
Total
2054
305
162
99
262
700
1824
227
253
41
81
1803
121
141
64
76
51
71
140
122
15%
8%
5%
13%
34%
89%
11%
12%
**
4%
88%
6%
7%
3%
4%
**
3%
7%
6%
Very satisfied
1167
161
94
53
147
408
1072
98
138
**
45
1029
66
82
35
40
**
39
75
73
57%
53%
58%
54%
56%
58%
59%
43%
55%
**
56%
57%
54%
58%
54%
53%
**
55%
53%
60%
g
14%
8%
5%
13%
35%
92%
8%
12%
**
4%
88%
6%
7%
3%
3%
**
3%
6%
6%
Fairly satisfied
605
98
50
30
80
201
519
85
68
**
23
540
40
40
21
24
**
23
46
34
29%
32%
31%
30%
30%
29%
28%
37%
27%
**
28%
30%
33%
28%
33%
32%
**
32%
33%
28%
f
16%
8%
5%
13%
33%
86%
14%
11%
**
4%
89%
7%
7%
4%
4%
**
4%
8%
6%
Neither
104
17
5
4
10
31
82
20
16
**
5
88
4
6
2
3
**
3
5
5
5%
6%
3%
4%
4%
4%
4%
9%
6%
**
7%
5%
3%
4%
4%
3%
**
4%
4%
4%
f
16%
5%
4%
9%
29%
79%
20%
15%
**
5%
85%
4%
6%
2%
3%
**
3%
5%
4%
Fairly dissatisfied
84
13
9
3
12
22
74
8
13
**
2
71
3
9
*
5
**
4
5
7
4%
4%
6%
3%
5%
3%
4%
4%
5%
**
2%
4%
3%
6%
1%
6%
**
6%
4%
6%
n
n
15%
11%
3%
14%
27%
89%
10%
16%
**
2%
85%
4%
10%
1%
6%
**
5%
6%
8%
Very dissatisfied
59
10
3
3
6
20
44
14
12
**
3
47
6
*
4
1
**
*
5
1
3%
3%
2%
3%
2%
3%
2%
6%
5%
**
3%
3%
5%
*%
5%
2%
**
*%
4%
1%
f
k
ms
ms
m
16%
5%
5%
10%
34%
75%
24%
21%
**
5%
79%
10%
*%
6%
2%
**
*%
8%
2%
Don't know
35
7
1
6
7
18
32
2
6
**
3
29
3
4
2
3
**
2
5
2
2%
2%
1%
6%
3%
3%
2%
1%
2%
**
4%
2%
2%
3%
3%
4%
**
2%
3%
2%
b
20%
4%
17%
20%
52%
93%
5%
16%
**
8%
84%
8%
12%
5%
8%
**
5%
13%
7%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 55
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 48
Page 55
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE1. Does your household have a PC, laptop, netbook or tablet computer? (MULTICODE OPTIONS 1-4 ONLY)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Yes - PC
1050
182
88
33
121
277
938
108
120
21
38
932
68
53
41
40
20
20
82
39
47%
54%
42%
17%
30%
32%
47%
45%
35%
31%
30%
49%
38%
24%
46%
39%
26%
14%
42%
18%
bcd
cd
c
hij
mpqs
q
mpqs
mpqs
q
mpqs
17%
8%
3%
12%
26%
89%
10%
11%
2%
4%
89%
6%
5%
4%
4%
2%
2%
8%
4%
Yes - laptop
1230
164
67
27
95
304
1096
138
135
22
41
1099
50
44
33
29
15
19
61
33
55%
49%
32%
14%
23%
35%
55%
57%
40%
33%
33%
57%
28%
20%
37%
28%
19%
14%
32%
16%
bcd
cd
c
hij
mqs
mpqs
qs
mpqs
13%
5%
2%
8%
25%
89%
11%
11%
2%
3%
89%
4%
4%
3%
2%
1%
2%
5%
3%
Yes - netbook
92
7
1
1
2
13
84
8
5
1
1
87
1
1
1
1
*
-
2
*
4%
2%
*%
1%
1%
2%
4%
3%
2%
1%
1%
5%
1%
*%
1%
1%
*%
-%
1%
*%
hj
7%
1%
1%
2%
14%
91%
9%
6%
1%
1%
94%
1%
1%
1%
1%
*%
-%
2%
*%
Yes - tablet computer - e.g. iPad
40
5
-
-
-
3
32
8
1
-
*
39
-
-
-
-
-
-
-
-
2%
2%
-%
-%
-%
*%
2%
3%
*%
-%
*%
2%
-%
-%
-%
-%
-%
-%
-%
-%
bd
h
13%
-%
-%
-%
8%
82%
20%
2%
-%
*%
97%
-%
-%
-%
-%
-%
-%
-%
-%
No
526
80
88
140
227
383
471
50
145
35
65
376
85
143
28
48
47
105
76
151
23%
24%
42%
72%
56%
44%
23%
21%
43%
51%
52%
20%
47%
63%
32%
46%
61%
76%
40%
71%
a
abd
ab
k
k
k
n
lnor
n
lnor
lmnopr
lnor
15%
17%
27%
43%
73%
90%
10%
28%
7%
12%
72%
16%
27%
5%
9%
9%
20%
14%
29%
Don't know
4
1
1
2
2
4
3
2
*
-
-
4
*
2
-
-
2
1
-
2
*%
*%
*%
1%
1%
*%
*%
1%
*%
-%
-%
*%
*%
1%
-%
-%
2%
*%
-%
1%
f
lr
16%
16%
35%
51%
90%
58%
42%
2%
-%
-%
99%
2%
49%
-%
-%
36%
15%
-%
51%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 56
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 49
Page 56
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE2. Do you or does anyone in your household have access to the internet/ Worldwide Web at HOME (via any device, e.g. PC, mobile phone etc)? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Yes - have access and use at home
1671
233
109
46
155
460
1487
186
181
31
52
1496
86
69
57
48
24
26
105
50
74%
70%
52%
24%
38%
53%
74%
77%
53%
46%
42%
78%
48%
30%
64%
46%
32%
19%
55%
24%
bcd
cd
c
j
hij
mpqs
q
lmopqs
mpqs
q
mpqs
14%
7%
3%
9%
27%
89%
11%
11%
2%
3%
89%
5%
4%
3%
3%
1%
2%
6%
3%
Yes - have access but don't use at home
44
12
8
5
13
21
40
4
8
2
5
36
4
9
3
6
2
1
10
3
2%
4%
4%
3%
3%
2%
2%
1%
2%
3%
4%
2%
2%
4%
4%
6%
2%
1%
5%
1%
k
lqs
qs
27%
17%
12%
29%
47%
91%
8%
18%
5%
12%
82%
9%
20%
8%
14%
4%
3%
22%
7%
No do not have access at home
527
88
93
142
234
384
471
50
148
34
66
374
89
146
28
48
49
109
76
159
23%
26%
44%
73%
58%
44%
23%
21%
44%
50%
53%
20%
49%
64%
32%
46%
64%
80%
39%
74%
a
abd
ab
k
k
k
nr
lnor
n
lnor
lmnopr
lmnor
17%
18%
27%
44%
73%
89%
10%
28%
6%
12%
71%
17%
28%
5%
9%
9%
21%
14%
30%
Don't know
14
1
2
2
4
9
11
3
2
*
1
12
1
3
*
2
1
1
2
2
1%
*%
1%
1%
1%
1%
1%
1%
*%
*%
1%
1%
*%
1%
*%
2%
1%
*%
1%
1%
10%
14%
15%
28%
62%
79%
21%
12%
*%
8%
87%
6%
22%
3%
12%
8%
5%
15%
13%
ALL WITH ACCESS
1715
244
116
51
168
480
1527
189
189
33
57
1532
90
77
60
54
26
27
114
53
76%
73%
55%
26%
41%
55%
76%
78%
56%
49%
46%
80%
50%
34%
68%
52%
34%
20%
60%
25%
bcd
cd
c
j
hij
mpqs
qs
lmopqs
mpqs
q
lmpqs
14%
7%
3%
10%
28%
89%
11%
11%
2%
3%
89%
5%
5%
4%
3%
2%
2%
7%
3%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 57
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 50
Page 57
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE3 (IN6). SHOWCARD Do you ever access the internet anywhere other than in your home at all? IF YES: Where is that? (MULTICODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Your workplace
534
51
4
-
4
33
466
69
26
3
5
511
3
1
*
3
1
-
3
1
24%
15%
2%
-%
1%
4%
23%
29%
8%
4%
4%
27%
2%
*%
*%
3%
1%
-%
2%
*%
bcd
c
hij
mqs
10%
1%
-%
1%
6%
87%
13%
5%
1%
1%
96%
1%
*%
*%
1%
*%
-%
1%
*%
Anywhere - using a 3G mobile phone/
Smartphone
337
19
4
-
4
49
278
60
24
5
4
315
3
1
2
2
-
-
4
-
15%
6%
2%
-%
1%
6%
14%
25%
7%
7%
3%
16%
2%
*%
2%
2%
-%
-%
2%
-%
bcd
c
f
hij
s
qs
s
s
6%
1%
-%
1%
14%
82%
18%
7%
1%
1%
93%
1%
*%
1%
*%
-%
-%
1%
-%
In someone else's home
259
11
7
6
13
73
213
45
32
5
9
229
8
5
4
6
2
1
10
3
11%
3%
3%
3%
3%
8%
11%
19%
10%
8%
8%
12%
4%
2%
5%
5%
3%
1%
5%
2%
f
q
q
qs
qs
4%
3%
2%
5%
28%
82%
18%
13%
2%
4%
89%
3%
2%
2%
2%
1%
*%
4%
1%
School/ college
99
1
1
-
1
12
78
21
4
*
-
95
1
-
1
-
-
-
1
-
4%
*%
*%
-%
*%
1%
4%
9%
1%
*%
-%
5%
*%
-%
1%
-%
-%
-%
*%
-%
f
hj
1%
1%
-%
1%
12%
79%
21%
4%
*%
-%
96%
1%
-%
1%
-%
-%
-%
1%
-%
Library
93
10
4
3
7
28
69
26
9
1
2
85
4
3
2
5
-
-
7
-
4%
3%
2%
2%
2%
3%
3%
11%
3%
2%
2%
4%
2%
1%
2%
5%
-%
-%
4%
-%
f
qs
s
mpqs
qs
10%
4%
3%
8%
30%
74%
27%
9%
1%
2%
91%
5%
3%
2%
6%
-%
-%
8%
-%
Anywhere - using Wi-Fi/ wireless broadband
and a laptop/ portable media player/ portable
games console/ E-reader/ tablet computer
91
13
4
-
4
8
80
12
9
1
3
83
3
1
3
-
-
1
3
1
4%
4%
2%
-%
1%
1%
4%
5%
3%
2%
2%
4%
2%
*%
3%
-%
-%
1%
1%
*%
cd
mos
14%
4%
-%
4%
9%
88%
13%
10%
1%
3%
90%
3%
1%
3%
-%
-%
1%
3%
1%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 58
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 50
Page 58
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE3 (IN6). SHOWCARD Do you ever access the internet anywhere other than in your home at all? IF YES: Where is that? (MULTICODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Internet cafe
63
8
2
1
2
7
39
24
5
-
2
58
1
2
1
*
1
1
1
1
3%
2%
1%
*%
1%
1%
2%
10%
2%
-%
2%
3%
*%
1%
1%
*%
1%
1%
1%
1%
d
f
12%
3%
1%
4%
10%
62%
38%
8%
-%
3%
92%
1%
3%
1%
*%
1%
1%
2%
2%
University
60
-
*
-
*
3
46
17
1
-
-
60
*
-
-
*
-
-
*
-
3%
-%
*%
-%
*%
*%
2%
7%
*%
-%
-%
3%
*%
-%
-%
*%
-%
-%
*%
-%
f
hj
-%
*%
-%
*%
4%
76%
28%
2%
-%
-%
99%
*%
-%
-%
*%
-%
-%
*%
-%
Other
41
5
5
2
7
15
31
9
4
1
1
37
5
2
2
3
-
3
4
3
2%
2%
2%
1%
2%
2%
2%
4%
1%
1%
1%
2%
3%
1%
2%
3%
-%
2%
2%
1%
f
13%
12%
5%
17%
37%
75%
22%
11%
2%
2%
89%
13%
4%
4%
6%
-%
6%
10%
6%
No, do not
1211
236
187
185
372
693
1118
88
254
57
101
952
158
214
78
88
73
133
166
206
54%
71%
89%
95%
92%
79%
56%
36%
75%
84%
82%
50%
88%
95%
88%
85%
95%
97%
86%
96%
a
ab
a
g
k
k
k
lnor
or
lnor
lnor
20%
15%
15%
31%
57%
92%
7%
21%
5%
8%
79%
13%
18%
6%
7%
6%
11%
14%
17%
EVER USE INTERNET AT HOME OR
ELSEWHERE
1795
241
113
49
162
500
1585
211
195
35
56
1606
90
72
58
53
24
26
111
51
80%
72%
53%
25%
40%
57%
79%
87%
58%
51%
45%
84%
50%
32%
65%
52%
32%
19%
58%
24%
bcd
cd
c
f
j
hij
mpqs
qs
lmopqs
mpqs
q
mpqs
13%
6%
3%
9%
28%
88%
12%
11%
2%
3%
89%
5%
4%
3%
3%
1%
1%
6%
3%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 59
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 51
Page 59
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE4 (QE23). SHOWCARD And how often do you personally use the internet nowadays either at home or elsewhere? (SINGLE CODE)
Base : Those who use the internet at home or elsewhere
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
~j
k
l
~m
n
~o
~p
~q
r
~s
Unweighted total
2624
359
209
69
278
794
2420
201
304
51
98
2320
179
99
106
95
43
34
201
77
Effective Weighted Sample
1743
251
149
49
195
522
1577
164
205
35
62
1536
132
71
75
67
32
24
143
54
Total
1795
241
113
49
162
500
1585
211
195
35
56
1606
90
72
58
53
24
26
111
51
13%
6%
**
9%
28%
88%
12%
11%
**
**
89%
5%
**
3%
**
**
**
6%
**
Every day
1190
149
57
**
80
267
1056
138
122
**
**
1072
51
**
33
**
**
**
64
**
66%
62%
51%
**
50%
53%
67%
66%
63%
**
**
67%
57%
**
57%
**
**
**
57%
**
bd
13%
5%
**
7%
22%
89%
12%
10%
**
**
90%
4%
**
3%
**
**
**
5%
**
Several times a week
333
46
23
**
32
113
305
27
33
**
**
301
20
**
10
**
**
**
19
**
19%
19%
20%
**
20%
23%
19%
13%
17%
**
**
19%
23%
**
17%
**
**
**
17%
**
g
14%
7%
**
9%
34%
91%
8%
10%
**
**
90%
6%
**
3%
**
**
**
6%
**
At least once a week
122
18
8
**
16
52
98
23
16
**
**
107
7
**
3
**
**
**
9
**
7%
7%
7%
**
10%
10%
6%
11%
8%
**
**
7%
8%
**
5%
**
**
**
8%
**
f
14%
7%
**
13%
43%
81%
19%
13%
**
**
88%
6%
**
3%
**
**
**
7%
**
At least once a month
66
8
7
**
9
23
54
14
9
**
**
58
5
**
2
**
**
**
5
**
4%
3%
6%
**
6%
5%
3%
7%
5%
**
**
4%
5%
**
3%
**
**
**
4%
**
f
13%
10%
**
14%
35%
81%
21%
14%
**
**
88%
7%
**
3%
**
**
**
7%
**
A few times a year
16
4
3
**
5
9
15
1
6
**
**
10
1
**
-
**
**
**
4
**
1%
2%
2%
**
3%
2%
1%
*%
3%
**
**
1%
1%
**
-%
**
**
**
3%
**
k
26%
17%
**
33%
56%
94%
6%
39%
**
**
65%
3%
**
-%
**
**
**
23%
**
Less than once a year
2
*
-
**
-
2
*
1
-
**
**
2
-
**
-
**
**
**
-
**
*%
*%
-%
**
-%
*%
*%
1%
-%
**
**
*%
-%
**
-%
**
**
**
-%
**
f
7%
-%
**
-%
84%
16%
71%
-%
**
**
100%
-%
**
-%
**
**
**
-%
**
Never
43
13
12
**
17
29
38
5
7
**
**
35
4
**
8
**
**
**
9
**
2%
6%
11%
**
11%
6%
2%
2%
4%
**
**
2%
5%
**
14%
**
**
**
8%
**
a
a
l
31%
29%
**
40%
67%
87%
11%
16%
**
**
81%
10%
**
19%
**
**
**
21%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 60
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 51
Page 60
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE4 (QE23). SHOWCARD And how often do you personally use the internet nowadays either at home or elsewhere? (SINGLE CODE)
Base : Those who use the internet at home or elsewhere
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
~j
k
l
~m
n
~o
~p
~q
r
~s
Unweighted total
2624
359
209
69
278
794
2420
201
304
51
98
2320
179
99
106
95
43
34
201
77
Effective Weighted Sample
1743
251
149
49
195
522
1577
164
205
35
62
1536
132
71
75
67
32
24
143
54
Total
1795
241
113
49
162
500
1585
211
195
35
56
1606
90
72
58
53
24
26
111
51
13%
6%
**
9%
28%
88%
12%
11%
**
**
89%
5%
**
3%
**
**
**
6%
**
Don't know
23
2
2
**
3
6
20
2
2
**
**
21
1
**
2
**
**
**
2
**
1%
1%
2%
**
2%
1%
1%
1%
1%
**
**
1%
1%
**
3%
**
**
**
2%
**
9%
8%
**
14%
26%
87%
11%
9%
**
**
90%
5%
**
7%
**
**
**
9%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 61
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 52
Page 61
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE5 (QE9). SHOWCARD Which of these methods does your household use to connect to the internet at home? (MULTICODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
j
k
l
m
n
~o
~p
~q
r
~s
Unweighted total
2534
368
215
74
289
756
2348
183
304
51
104
2230
181
108
110
97
45
37
207
82
Effective Weighted Sample
1679
256
151
52
201
498
1530
147
201
34
64
1476
132
77
79
67
33
25
146
57
Total
1715
244
116
51
168
480
1527
189
189
33
57
1532
90
77
60
54
26
27
114
53
14%
7%
**
10%
28%
89%
11%
11%
**
3%
89%
5%
5%
4%
**
**
**
7%
**
Ordinary phone line - dialup access
14
5
4
**
4
6
14
-
*
**
*
14
2
2
3
**
**
**
3
**
1%
2%
3%
**
3%
1%
1%
-%
*%
**
*%
1%
3%
2%
5%
**
**
**
3%
**
36%
28%
**
31%
40%
100%
-%
1%
**
1%
100%
18%
14%
22%
**
**
**
23%
**
Fixed Broadband ADSL through a phone line
or cable service - always on, high speed
access,
1513
229
109
**
157
395
1349
165
164
**
55
1353
83
74
55
**
**
**
108
**
88%
94%
94%
**
94%
82%
88%
87%
87%
**
95%
88%
92%
96%
91%
**
**
**
95%
**
15%
7%
**
10%
26%
89%
11%
11%
**
4%
89%
5%
5%
4%
**
**
**
7%
**
Broadband through a mobile network -
connecting via a USB stick or dongle
380
29
8
**
10
101
341
39
34
**
9
347
8
2
5
**
**
**
7
**
22%
12%
7%
**
6%
21%
22%
21%
18%
**
15%
23%
9%
2%
8%
**
**
**
6%
**
d
8%
2%
**
3%
26%
90%
10%
9%
**
2%
91%
2%
*%
1%
**
**
**
2%
**
Other
21
4
-
**
-
4
19
2
6
**
-
15
-
-
-
**
**
**
-
**
1%
1%
-%
**
-%
1%
1%
1%
3%
**
-%
1%
-%
-%
-%
**
**
**
-%
**
k
17%
-%
**
-%
19%
92%
9%
29%
**
-%
73%
-%
-%
-%
**
**
**
-%
**
Don't know
14
1
1
**
3
6
11
3
2
**
1
13
1
1
2
**
**
**
2
**
1%
*%
1%
**
2%
1%
1%
1%
1%
**
1%
1%
1%
2%
3%
**
**
**
2%
**
7%
5%
**
18%
38%
77%
20%
12%
**
5%
90%
8%
10%
13%
**
**
**
13%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 62
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 53
Page 62
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE6 (QE10). SHOWCARD And which of these is your MAIN method of connection? (SINGLE CODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
j
k
l
m
n
~o
~p
~q
r
~s
Unweighted total
2534
368
215
74
289
756
2348
183
304
51
104
2230
181
108
110
97
45
37
207
82
Effective Weighted Sample
1679
256
151
52
201
498
1530
147
201
34
64
1476
132
77
79
67
33
25
146
57
Total
1715
244
116
51
168
480
1527
189
189
33
57
1532
90
77
60
54
26
27
114
53
14%
7%
**
10%
28%
89%
11%
11%
**
3%
89%
5%
5%
4%
**
**
**
7%
**
Fixed Broadband ADSL through a phone line
or cable service - always on, high speed
access,
1489
226
108
**
156
390
1325
165
162
**
55
1331
82
74
54
**
**
**
107
**
87%
92%
93%
**
93%
81%
87%
87%
86%
**
95%
87%
91%
96%
89%
**
**
**
93%
**
hk
15%
7%
**
10%
26%
89%
11%
11%
**
4%
89%
5%
5%
4%
**
**
**
7%
**
Broadband through a mobile network -
connecting via a USB stick or dongle
190
13
5
**
6
77
170
22
21
**
2
170
6
-
2
**
**
**
3
**
11%
5%
4%
**
3%
16%
11%
11%
11%
**
3%
11%
6%
-%
4%
**
**
**
3%
**
j
m
7%
3%
**
3%
40%
89%
11%
11%
**
1%
89%
3%
-%
1%
**
**
**
2%
**
Other
22
5
3
**
3
8
22
-
4
**
*
17
2
2
2
**
**
**
2
**
1%
2%
3%
**
2%
2%
1%
-%
2%
**
*%
1%
2%
2%
3%
**
**
**
2%
**
22%
14%
**
16%
37%
100%
-%
21%
**
*%
81%
7%
9%
10%
**
**
**
10%
**
Don't know
14
1
1
**
3
6
11
3
2
**
1
13
1
1
2
**
**
**
2
**
1%
*%
1%
**
2%
1%
1%
1%
1%
**
1%
1%
1%
2%
3%
**
**
**
2%
**
7%
5%
**
18%
38%
77%
20%
12%
**
5%
90%
8%
10%
13%
**
**
**
13%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 63
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 54
Page 63
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE7 (QE22B). You mentioned that your household has a mobile broadband connection (connecting via a USB stick or dongle, or built-in 3G connectivity in a laptop or another device). Do you personally access the internet in this way, using
mobile broadband?
Base : Those in a household with mobile broadband
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
e
f
~g
~h
~i
~j
k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
518
36
16
2
18
143
479
39
51
8
13
467
16
2
11
4
2
1
15
3
Effective Weighted Sample
363
28
11
2
12
99
332
30
35
7
8
328
11
1
7
2
2
1
9
3
Total
380
29
8
1
10
101
341
39
34
6
9
347
8
2
5
2
2
1
7
2
**
**
**
**
26%
90%
**
**
**
**
91%
**
**
**
**
**
**
**
**
Yes
350
**
**
**
**
90
314
**
**
**
**
324
**
**
**
**
**
**
**
**
92%
**
**
**
**
89%
92%
**
**
**
**
93%
**
**
**
**
**
**
**
**
**
**
**
**
26%
90%
**
**
**
**
93%
**
**
**
**
**
**
**
**
No
27
**
**
**
**
9
23
**
**
**
**
21
**
**
**
**
**
**
**
**
7%
**
**
**
**
8%
7%
**
**
**
**
6%
**
**
**
**
**
**
**
**
**
**
**
**
32%
87%
**
**
**
**
77%
**
**
**
**
**
**
**
**
Don't know
3
**
**
**
**
3
3
**
**
**
**
2
**
**
**
**
**
**
**
**
1%
**
**
**
**
2%
1%
**
**
**
**
1%
**
**
**
**
**
**
**
**
**
**
**
**
76%
100%
**
**
**
**
69%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 64
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 55
Page 64
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE8 (QE22C). Which one of these best describes where you use mobile broadband to access the internet? (SINGLE CODE)
Base : Those who use mobile broadband to access the internet
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
e
f
~g
~h
~i
~j
k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
471
31
13
1
14
126
434
37
42
7
11
429
13
1
8
3
2
1
11
3
Effective Weighted Sample
333
25
9
1
10
90
302
28
29
6
9
304
9
1
5
2
2
1
7
3
Total
350
25
6
*
7
90
314
36
28
6
7
324
6
*
3
1
2
1
4
2
**
**
**
**
26%
90%
**
**
**
**
93%
**
**
**
**
**
**
**
**
I always use in the home
101
**
**
**
**
44
88
**
**
**
**
89
**
**
**
**
**
**
**
**
29%
**
**
**
**
49%
28%
**
**
**
**
27%
**
**
**
**
**
**
**
**
**
**
**
**
43%
87%
**
**
**
**
88%
**
**
**
**
**
**
**
**
I mainly use in the home
41
**
**
**
**
13
39
**
**
**
**
37
**
**
**
**
**
**
**
**
12%
**
**
**
**
15%
12%
**
**
**
**
12%
**
**
**
**
**
**
**
**
**
**
**
**
33%
94%
**
**
**
**
90%
**
**
**
**
**
**
**
**
I use equally in the home and outside the
home
120
**
**
**
**
23
108
**
**
**
**
115
**
**
**
**
**
**
**
**
34%
**
**
**
**
26%
34%
**
**
**
**
36%
**
**
**
**
**
**
**
**
**
**
**
**
20%
90%
**
**
**
**
96%
**
**
**
**
**
**
**
**
I mainly use outside the home
70
**
**
**
**
7
61
**
**
**
**
66
**
**
**
**
**
**
**
**
20%
**
**
**
**
8%
20%
**
**
**
**
20%
**
**
**
**
**
**
**
**
**
**
**
**
10%
88%
**
**
**
**
95%
**
**
**
**
**
**
**
**
I always use outside the home
17
**
**
**
**
2
17
**
**
**
**
16
**
**
**
**
**
**
**
**
5%
**
**
**
**
2%
5%
**
**
**
**
5%
**
**
**
**
**
**
**
**
**
**
**
**
10%
100%
**
**
**
**
95%
**
**
**
**
**
**
**
**
Don't know
1
**
**
**
**
*
1
**
**
**
**
1
**
**
**
**
**
**
**
**
*%
**
**
**
**
*%
*%
**
**
**
**
*%
**
**
**
**
**
**
**
**
**
**
**
**
15%
100%
**
**
**
**
85%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 65
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 56
Page 65
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE9 (QE7). Which Internet Service Provider (ISP) does your household currently use as its MAIN supplier at home? (SINGLE CODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
j
k
l
m
n
~o
~p
~q
r
~s
Unweighted total
2534
368
215
74
289
756
2348
183
304
51
104
2230
181
108
110
97
45
37
207
82
Effective Weighted Sample
1679
256
151
52
201
498
1530
147
201
34
64
1476
132
77
79
67
33
25
146
57
Total
1715
244
116
51
168
480
1527
189
189
33
57
1532
90
77
60
54
26
27
114
53
14%
7%
**
10%
28%
89%
11%
11%
**
3%
89%
5%
5%
4%
**
**
**
7%
**
Virgin Media (NTL/ Telewest/ Blueyonder)
384
49
19
**
22
93
343
41
40
**
13
346
13
10
6
**
**
**
15
**
22%
20%
16%
**
13%
19%
22%
22%
21%
**
23%
23%
14%
12%
10%
**
**
**
13%
**
13%
5%
**
6%
24%
89%
11%
10%
**
4%
90%
3%
2%
2%
**
**
**
4%
**
BT Total Broadband
330
51
25
**
34
72
290
40
38
**
11
293
21
12
17
**
**
**
25
**
19%
21%
21%
**
20%
15%
19%
21%
20%
**
19%
19%
24%
16%
28%
**
**
**
22%
**
15%
7%
**
10%
22%
88%
12%
12%
**
3%
89%
7%
4%
5%
**
**
**
8%
**
Sky
260
30
14
**
21
72
231
28
24
**
8
236
9
11
3
**
**
**
10
**
15%
12%
12%
**
12%
15%
15%
15%
13%
**
14%
15%
10%
14%
4%
**
**
**
8%
**
n
12%
6%
**
8%
28%
89%
11%
9%
**
3%
91%
4%
4%
1%
**
**
**
4%
**
Talk Talk (Carphone Warehouse)
187
40
16
**
23
59
168
20
20
**
6
166
16
7
11
**
**
**
19
**
11%
16%
13%
**
14%
12%
11%
10%
11%
**
11%
11%
18%
9%
18%
**
**
**
16%
**
21%
8%
**
12%
32%
90%
11%
11%
**
3%
89%
9%
4%
6%
**
**
**
10%
**
BT (other/ unspecified)
75
15
8
**
13
23
62
13
7
**
3
68
6
7
5
**
**
**
7
**
4%
6%
7%
**
8%
5%
4%
7%
4%
**
5%
4%
7%
9%
8%
**
**
**
6%
**
20%
10%
**
18%
30%
82%
17%
10%
**
4%
90%
9%
9%
7%
**
**
**
10%
**
Orange (Wanadoo/ Freeserve)
74
8
2
**
2
14
68
7
7
**
*
68
2
-
*
**
**
**
2
**
4%
3%
2%
**
1%
3%
4%
3%
4%
**
*%
4%
3%
-%
1%
**
**
**
2%
**
10%
3%
**
3%
19%
92%
9%
9%
**
*%
91%
3%
-%
1%
**
**
**
3%
**
AOL
53
5
7
**
9
14
48
4
5
**
2
48
4
5
1
**
**
**
6
**
3%
2%
6%
**
5%
3%
3%
2%
3%
**
4%
3%
4%
7%
2%
**
**
**
5%
**
10%
13%
**
17%
26%
92%
8%
10%
**
4%
91%
7%
10%
2%
**
**
**
11%
**
O2
47
4
3
**
3
14
42
5
6
**
1
41
1
2
*
**
**
**
1
**
3%
2%
2%
**
2%
3%
3%
3%
3%
**
2%
3%
1%
3%
*%
**
**
**
*%
**
8%
6%
**
6%
29%
89%
11%
13%
**
2%
87%
1%
4%
*%
**
**
**
1%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 66
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 56
Page 66
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE9 (QE7). Which Internet Service Provider (ISP) does your household currently use as its MAIN supplier at home? (SINGLE CODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
j
k
l
m
n
~o
~p
~q
r
~s
Unweighted total
2534
368
215
74
289
756
2348
183
304
51
104
2230
181
108
110
97
45
37
207
82
Effective Weighted Sample
1679
256
151
52
201
498
1530
147
201
34
64
1476
132
77
79
67
33
25
146
57
Total
1715
244
116
51
168
480
1527
189
189
33
57
1532
90
77
60
54
26
27
114
53
14%
7%
**
10%
28%
89%
11%
11%
**
3%
89%
5%
5%
4%
**
**
**
7%
**
'3'
46
1
*
**
*
20
43
2
8
**
1
39
*
-
*
**
**
**
*
**
3%
*%
*%
**
*%
4%
3%
1%
4%
**
1%
3%
*%
-%
*%
**
**
**
*%
**
1%
*%
**
*%
43%
95%
5%
16%
**
1%
84%
*%
-%
*%
**
**
**
*%
**
BT Yahoo
31
4
2
**
4
10
29
2
2
**
1
28
2
2
2
**
**
**
3
**
2%
2%
2%
**
2%
2%
2%
1%
1%
**
2%
2%
2%
2%
3%
**
**
**
3%
**
14%
7%
**
12%
32%
94%
5%
7%
**
4%
92%
7%
5%
5%
**
**
**
9%
**
T-Mobile
27
1
-
**
-
11
22
5
1
**
-
26
-
-
-
**
**
**
-
**
2%
1%
-%
**
-%
2%
1%
3%
1%
**
-%
2%
-%
-%
-%
**
**
**
-%
**
5%
-%
**
-%
41%
82%
18%
5%
**
-%
95%
-%
-%
-%
**
**
**
-%
**
BT Openworld
19
3
2
**
2
2
17
3
3
**
1
16
1
1
2
**
**
**
2
**
1%
1%
2%
**
1%
1%
1%
1%
1%
**
1%
1%
1%
1%
3%
**
**
**
2%
**
16%
9%
**
9%
13%
92%
15%
14%
**
3%
87%
5%
4%
9%
**
**
**
9%
**
Plusnet
11
2
2
**
3
5
10
1
4
**
1
7
1
2
1
**
**
**
3
**
1%
1%
1%
**
2%
1%
1%
1%
2%
**
2%
*%
1%
3%
1%
**
**
**
3%
**
k
17%
16%
**
30%
41%
89%
10%
34%
**
11%
67%
9%
21%
5%
**
**
**
30%
**
Other
106
19
11
**
19
45
94
11
16
**
7
90
10
9
7
**
**
**
12
**
6%
8%
10%
**
11%
9%
6%
6%
8%
**
11%
6%
11%
11%
11%
**
**
**
11%
**
18%
10%
**
18%
43%
89%
10%
15%
**
6%
85%
9%
8%
6%
**
**
**
11%
**
Don't know
67
12
7
**
13
26
58
9
7
**
3
60
3
10
6
**
**
**
11
**
4%
5%
6%
**
8%
5%
4%
5%
4%
**
5%
4%
4%
13%
11%
**
**
**
9%
**
l
l
18%
10%
**
20%
39%
87%
13%
11%
**
4%
90%
5%
15%
10%
**
**
**
16%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 67
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 57
Page 67
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE3B (QE10). How many people aged 16 or over in your household (including yourself) could access the fixed Broadband connection in your home if they wanted to?
Base : Those with fixed broadband at home where there is more than one person in household
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
~j
k
l
~m
~n
~o
~p
~q
r
~s
Unweighted total
2038
288
170
49
219
544
1882
153
218
35
74
1820
145
74
78
78
39
24
156
63
Effective Weighted Sample
1351
203
124
34
155
359
1225
126
143
22
43
1208
105
55
56
57
28
16
113
43
Total
1395
195
95
35
130
343
1237
156
134
22
41
1265
74
56
44
45
22
18
90
40
14%
7%
**
9%
25%
89%
11%
10%
**
**
91%
5%
**
**
**
**
**
6%
**
1
129
20
24
**
33
65
118
9
19
**
**
110
17
**
**
**
**
**
21
**
9%
10%
25%
**
25%
19%
10%
6%
14%
**
**
9%
23%
**
**
**
**
**
24%
**
a
a
k
15%
19%
**
25%
51%
92%
7%
15%
**
**
85%
13%
**
**
**
**
**
16%
**
2
812
131
65
**
87
185
737
73
81
**
**
734
53
**
**
**
**
**
64
**
58%
67%
68%
**
67%
54%
60%
47%
60%
**
**
58%
71%
**
**
**
**
**
71%
**
g
16%
8%
**
11%
23%
91%
9%
10%
**
**
90%
7%
**
**
**
**
**
8%
**
3
253
27
5
**
7
49
218
35
21
**
**
233
4
**
**
**
**
**
4
**
18%
14%
5%
**
5%
14%
18%
22%
15%
**
**
18%
5%
**
**
**
**
**
4%
**
bd
11%
2%
**
3%
19%
86%
14%
8%
**
**
92%
2%
**
**
**
**
**
1%
**
4
156
14
1
**
3
27
129
30
12
**
**
145
-
**
**
**
**
**
1
**
11%
7%
1%
**
2%
8%
10%
19%
9%
**
**
11%
-%
**
**
**
**
**
1%
**
b
f
9%
1%
**
2%
18%
83%
19%
7%
**
**
93%
-%
**
**
**
**
**
1%
**
5 or more
41
3
*
**
*
17
32
9
2
**
**
39
*
**
**
**
**
**
*
**
3%
1%
*%
**
*%
5%
3%
6%
1%
**
**
3%
*%
**
**
**
**
**
*%
**
f
7%
*%
**
*%
40%
77%
22%
4%
**
**
95%
*%
**
**
**
**
**
*%
**
Don't know
3
*
-
**
-
-
3
-
-
**
**
3
-
**
**
**
**
**
-
**
*%
*%
-%
**
-%
-%
*%
-%
-%
**
**
*%
-%
**
**
**
**
**
-%
**
2%
-%
**
-%
-%
100%
-%
-%
**
**
100%
-%
**
**
**
**
**
-%
**
Mean number of people
2.4
2.2
1.8
**
1.8
2.3
2.4
2.7
2.2
**
**
2.4
1.8
**
**
**
**
**
1.8
**
bd
f
h
Standard deviation
.94
.78
.57
**
.62
1.06
.91
1.07
.85
**
**
.94
.51
**
**
**
**
**
.55
**
Standard error
.02
.05
.04
**
.04
.05
.02
.09
.06
**
**
.02
.04
**
**
**
**
**
.04
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 68
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 58
Page 68
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE3A (QE11). How many people aged 16 or over in your household (including yourself) could access the mobile Broadband connection in your home if they wanted to?
Base : Those with mobile broadband at home where there is more than one person in household
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
e
f
~g
~h
~i
~j
k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
486
33
14
1
15
131
447
39
44
5
10
442
14
1
10
3
2
-
13
2
Effective Weighted Sample
342
25
9
1
10
90
310
30
30
4
6
312
10
1
6
2
2
-
9
2
Total
360
25
8
1
9
92
321
39
30
4
7
332
7
1
5
2
2
-
7
2
**
**
**
**
26%
89%
**
**
**
**
92%
**
**
**
**
**
-%
**
**
1
115
**
**
**
**
34
100
**
**
**
**
106
**
**
**
**
**
-
**
**
32%
**
**
**
**
37%
31%
**
**
**
**
32%
**
**
**
**
**
-%
**
**
**
**
**
**
30%
87%
**
**
**
**
93%
**
**
**
**
**
-%
**
**
2
171
**
**
**
**
41
159
**
**
**
**
156
**
**
**
**
**
-
**
**
47%
**
**
**
**
45%
50%
**
**
**
**
47%
**
**
**
**
**
-%
**
**
**
**
**
**
24%
93%
**
**
**
**
91%
**
**
**
**
**
-%
**
**
3
36
**
**
**
**
6
32
**
**
**
**
33
**
**
**
**
**
-
**
**
10%
**
**
**
**
6%
10%
**
**
**
**
10%
**
**
**
**
**
-%
**
**
**
**
**
**
16%
88%
**
**
**
**
92%
**
**
**
**
**
-%
**
**
4
29
**
**
**
**
8
23
**
**
**
**
28
**
**
**
**
**
-
**
**
8%
**
**
**
**
9%
7%
**
**
**
**
8%
**
**
**
**
**
-%
**
**
**
**
**
**
27%
78%
**
**
**
**
98%
**
**
**
**
**
-%
**
**
5 or more
4
**
**
**
**
1
3
**
**
**
**
4
**
**
**
**
**
-
**
**
1%
**
**
**
**
1%
1%
**
**
**
**
1%
**
**
**
**
**
-%
**
**
**
**
**
**
24%
77%
**
**
**
**
86%
**
**
**
**
**
-%
**
**
Don't know
5
**
**
**
**
2
5
**
**
**
**
5
**
**
**
**
**
-
**
**
2%
**
**
**
**
2%
1%
**
**
**
**
1%
**
**
**
**
**
-%
**
**
**
**
**
**
33%
86%
**
**
**
**
82%
**
**
**
**
**
-%
**
**
Mean number of people
2.0
**
**
**
**
1.9
1.9
**
**
**
**
2.0
**
**
**
**
**
-
**
**
Standard deviation
.97
**
**
**
**
.97
.92
**
**
**
**
.97
**
**
**
**
**
-
**
**
Standard error
.04
**
**
**
**
.09
.04
**
**
**
**
.05
**
**
**
**
**
-
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 69
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 59
Page 69
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE12A (QE5A). SHOWCARD Which, if any, of these do you or members of your household use the internet for whilst at home? (MULTICODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
j
k
l
m
n
~o
~p
~q
r
~s
Unweighted total
2534
368
215
74
289
756
2348
183
304
51
104
2230
181
108
110
97
45
37
207
82
Effective Weighted Sample
1679
256
151
52
201
498
1530
147
201
34
64
1476
132
77
79
67
33
25
146
57
Total
1715
244
116
51
168
480
1527
189
189
33
57
1532
90
77
60
54
26
27
114
53
14%
7%
**
10%
28%
89%
11%
11%
**
3%
89%
5%
5%
4%
**
**
**
7%
**
Sending and receiving e-mail
1503
208
91
**
132
382
1341
164
162
**
49
1344
74
58
46
**
**
**
92
**
88%
85%
78%
**
79%
80%
88%
87%
86%
**
86%
88%
82%
75%
77%
**
**
**
80%
**
14%
6%
**
9%
25%
89%
11%
11%
**
3%
89%
5%
4%
3%
**
**
**
6%
**
General surfing/ browsing the internet
1499
208
94
**
131
392
1345
156
160
**
49
1343
74
57
45
**
**
**
87
**
87%
85%
81%
**
78%
82%
88%
82%
85%
**
85%
88%
82%
74%
75%
**
**
**
76%
**
g
14%
6%
**
9%
26%
90%
10%
11%
**
3%
90%
5%
4%
3%
**
**
**
6%
**
Purchasing goods/services/ tickets etc.
1216
166
74
**
97
276
1097
124
126
**
36
1093
57
41
41
**
**
**
72
**
71%
68%
64%
**
58%
57%
72%
66%
67%
**
63%
71%
63%
52%
68%
**
**
**
63%
**
d
14%
6%
**
8%
23%
90%
10%
10%
**
3%
90%
5%
3%
3%
**
**
**
6%
**
Banking
1027
134
59
**
73
213
928
101
98
**
25
932
43
30
27
**
**
**
52
**
60%
55%
51%
**
44%
44%
61%
53%
52%
**
44%
61%
47%
39%
44%
**
**
**
46%
**
d
hj
13%
6%
**
7%
21%
90%
10%
9%
**
2%
91%
4%
3%
3%
**
**
**
5%
**
Using social networking sites (such as
MySpace, Facebook or Bebo)
1015
86
25
**
35
227
908
109
87
**
22
930
18
17
9
**
**
**
21
**
59%
35%
22%
**
21%
47%
59%
58%
46%
**
38%
61%
20%
22%
15%
**
**
**
19%
**
bd
hj
8%
2%
**
3%
22%
89%
11%
9%
**
2%
92%
2%
2%
1%
**
**
**
2%
**
Finding/ downloading information for personal
reasons e.g. information, news, weather
997
153
58
**
86
208
892
109
108
**
36
893
52
34
32
**
**
**
65
**
58%
63%
50%
**
51%
43%
58%
58%
57%
**
62%
58%
57%
44%
54%
**
**
**
57%
**
bd
15%
6%
**
9%
21%
89%
11%
11%
**
4%
90%
5%
3%
3%
**
**
**
7%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 70
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 59
Page 70
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE12A (QE5A). SHOWCARD Which, if any, of these do you or members of your household use the internet for whilst at home? (MULTICODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
j
k
l
m
n
~o
~p
~q
r
~s
Unweighted total
2534
368
215
74
289
756
2348
183
304
51
104
2230
181
108
110
97
45
37
207
82
Effective Weighted Sample
1679
256
151
52
201
498
1530
147
201
34
64
1476
132
77
79
67
33
25
146
57
Total
1715
244
116
51
168
480
1527
189
189
33
57
1532
90
77
60
54
26
27
114
53
14%
7%
**
10%
28%
89%
11%
11%
**
3%
89%
5%
5%
4%
**
**
**
7%
**
Finding/ downloading information for work/
business
763
109
28
**
35
102
677
90
66
**
18
699
21
15
14
**
**
**
22
**
44%
45%
24%
**
21%
21%
44%
48%
35%
**
32%
46%
23%
19%
23%
**
**
**
19%
**
bd
hj
14%
4%
**
5%
13%
89%
12%
9%
**
2%
92%
3%
2%
2%
**
**
**
3%
**
Watching video clips/ webcasts (e.g. YouTube
or Big Brother)
691
65
16
**
20
127
609
84
67
**
19
626
14
6
8
**
**
**
14
**
40%
26%
14%
**
12%
26%
40%
44%
36%
**
33%
41%
16%
8%
13%
**
**
**
12%
**
bd
9%
2%
**
3%
18%
88%
12%
10%
**
3%
91%
2%
1%
1%
**
**
**
2%
**
Using local council/ Government sites, e.g. to
find information, to complete processes such
as tax returns, to contact local MP
667
110
37
**
52
114
588
83
66
**
24
602
35
17
23
**
**
**
42
**
39%
45%
32%
**
31%
24%
38%
44%
35%
**
41%
39%
39%
22%
37%
**
**
**
36%
**
bd
m
m
m
17%
6%
**
8%
17%
88%
12%
10%
**
4%
90%
5%
3%
3%
**
**
**
6%
**
Playing games online/ interactively
657
56
21
**
25
154
580
80
66
**
22
591
13
12
5
**
**
**
13
**
38%
23%
18%
**
15%
32%
38%
42%
35%
**
38%
39%
15%
15%
8%
**
**
**
11%
**
d
9%
3%
**
4%
23%
88%
12%
10%
**
3%
90%
2%
2%
1%
**
**
**
2%
**
Downloading music files, movies or video clips
634
54
14
**
21
112
564
74
63
**
14
572
12
9
8
**
**
**
13
**
37%
22%
12%
**
12%
23%
37%
39%
33%
**
24%
37%
13%
11%
13%
**
**
**
11%
**
bd
j
9%
2%
**
3%
18%
89%
12%
10%
**
2%
90%
2%
1%
1%
**
**
**
2%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 71
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 59
Page 71
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE12A (QE5A). SHOWCARD Which, if any, of these do you or members of your household use the internet for whilst at home? (MULTICODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
j
k
l
m
n
~o
~p
~q
r
~s
Unweighted total
2534
368
215
74
289
756
2348
183
304
51
104
2230
181
108
110
97
45
37
207
82
Effective Weighted Sample
1679
256
151
52
201
498
1530
147
201
34
64
1476
132
77
79
67
33
25
146
57
Total
1715
244
116
51
168
480
1527
189
189
33
57
1532
90
77
60
54
26
27
114
53
14%
7%
**
10%
28%
89%
11%
11%
**
3%
89%
5%
5%
4%
**
**
**
7%
**
To find information on health related issues
e.g. NHS Direct/ NHS 24
613
92
34
**
45
117
550
66
59
**
19
555
29
16
21
**
**
**
33
**
36%
38%
29%
**
27%
24%
36%
35%
31%
**
33%
36%
32%
21%
35%
**
**
**
29%
**
d
m
15%
6%
**
7%
19%
90%
11%
10%
**
3%
91%
5%
3%
3%
**
**
**
5%
**
Finding/ downloading information for school/
college/ university/ homework
604
51
13
**
20
96
526
82
57
**
13
549
12
8
10
**
**
**
13
**
35%
21%
11%
**
12%
20%
34%
43%
30%
**
23%
36%
13%
11%
16%
**
**
**
11%
**
bd
f
j
9%
2%
**
3%
16%
87%
14%
9%
**
2%
91%
2%
1%
2%
**
**
**
2%
**
Watching catch-up TV (such as BBC iPlayer,
Sky Player, ITV Player)
599
70
33
**
40
109
530
71
57
**
14
544
27
14
13
**
**
**
28
**
35%
29%
28%
**
24%
23%
35%
37%
30%
**
25%
35%
30%
18%
21%
**
**
**
25%
**
12%
5%
**
7%
18%
89%
12%
9%
**
2%
91%
4%
2%
2%
**
**
**
5%
**
Communicating via instant messaging, SMS
messaging, chat rooms, voice calls
576
50
14
**
19
119
515
67
58
**
14
520
10
9
6
**
**
**
12
**
34%
20%
12%
**
11%
25%
34%
35%
31%
**
25%
34%
11%
12%
10%
**
**
**
11%
**
bd
9%
3%
**
3%
21%
89%
12%
10%
**
2%
90%
2%
2%
1%
**
**
**
2%
**
Watching live TV programmes
401
46
15
**
17
67
343
59
36
**
8
366
11
6
6
**
**
**
12
**
23%
19%
13%
**
10%
14%
22%
31%
19%
**
14%
24%
12%
8%
11%
**
**
**
11%
**
d
f
12%
4%
**
4%
17%
86%
15%
9%
**
2%
91%
3%
2%
2%
**
**
**
3%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 72
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 59
Page 72
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE12A (QE5A). SHOWCARD Which, if any, of these do you or members of your household use the internet for whilst at home? (MULTICODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
j
k
l
m
n
~o
~p
~q
r
~s
Unweighted total
2534
368
215
74
289
756
2348
183
304
51
104
2230
181
108
110
97
45
37
207
82
Effective Weighted Sample
1679
256
151
52
201
498
1530
147
201
34
64
1476
132
77
79
67
33
25
146
57
Total
1715
244
116
51
168
480
1527
189
189
33
57
1532
90
77
60
54
26
27
114
53
14%
7%
**
10%
28%
89%
11%
11%
**
3%
89%
5%
5%
4%
**
**
**
7%
**
Real time gambling/ trading/ auctions
350
27
11
**
13
55
321
31
26
**
8
325
10
4
4
**
**
**
11
**
20%
11%
10%
**
8%
11%
21%
16%
14%
**
15%
21%
11%
5%
6%
**
**
**
10%
**
h
8%
3%
**
4%
16%
92%
9%
7%
**
2%
93%
3%
1%
1%
**
**
**
3%
**
Listening to radio
316
56
14
**
15
49
290
28
37
**
14
281
10
5
4
**
**
**
9
**
18%
23%
12%
**
9%
10%
19%
15%
20%
**
25%
18%
11%
6%
7%
**
**
**
8%
**
bd
18%
4%
**
5%
15%
92%
9%
12%
**
4%
89%
3%
2%
1%
**
**
**
3%
**
Watch news programmes
282
43
12
**
17
49
234
50
26
**
8
256
13
4
9
**
**
**
13
**
16%
18%
11%
**
10%
10%
15%
27%
14%
**
15%
17%
15%
5%
14%
**
**
**
12%
**
d
f
m
m
15%
4%
**
6%
17%
83%
18%
9%
**
3%
91%
5%
1%
3%
**
**
**
5%
**
Uploading/ adding content to the internet
282
27
7
**
8
40
249
32
20
**
4
263
3
5
3
**
**
**
7
**
16%
11%
6%
**
5%
8%
16%
17%
11%
**
7%
17%
4%
6%
5%
**
**
**
6%
**
d
hj
9%
2%
**
3%
14%
88%
11%
7%
**
1%
93%
1%
2%
1%
**
**
**
2%
**
Using Twitter (browsing/ reading site)
211
21
6
**
6
42
181
32
13
**
4
198
2
4
1
**
**
**
3
**
12%
9%
5%
**
4%
9%
12%
17%
7%
**
7%
13%
2%
6%
1%
**
**
**
2%
**
d
h
10%
3%
**
3%
20%
86%
15%
6%
**
2%
94%
1%
2%
*%
**
**
**
1%
**
Downloading films (Video on Demand)
157
8
4
**
4
29
137
20
12
**
2
145
2
2
1
**
**
**
2
**
9%
3%
3%
**
2%
6%
9%
11%
6%
**
4%
9%
2%
3%
1%
**
**
**
1%
**
5%
2%
**
3%
18%
87%
13%
8%
**
1%
92%
1%
1%
*%
**
**
**
1%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 73
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 59
Page 73
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE12A (QE5A). SHOWCARD Which, if any, of these do you or members of your household use the internet for whilst at home? (MULTICODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
j
k
l
m
n
~o
~p
~q
r
~s
Unweighted total
2534
368
215
74
289
756
2348
183
304
51
104
2230
181
108
110
97
45
37
207
82
Effective Weighted Sample
1679
256
151
52
201
498
1530
147
201
34
64
1476
132
77
79
67
33
25
146
57
Total
1715
244
116
51
168
480
1527
189
189
33
57
1532
90
77
60
54
26
27
114
53
14%
7%
**
10%
28%
89%
11%
11%
**
3%
89%
5%
5%
4%
**
**
**
7%
**
Streamed audio services (free)
116
12
2
**
2
12
93
23
7
**
1
109
1
1
-
**
**
**
1
**
7%
5%
1%
**
1%
3%
6%
12%
4%
**
1%
7%
1%
1%
-%
**
**
**
1%
**
d
f
10%
1%
**
1%
11%
80%
20%
6%
**
1%
94%
1%
1%
-%
**
**
**
1%
**
Using Twitter (account holder, posting on site)
109
12
2
**
2
17
88
23
8
**
1
102
1
1
1
**
**
**
2
**
6%
5%
1%
**
1%
4%
6%
12%
4%
**
2%
7%
1%
1%
1%
**
**
**
1%
**
d
f
11%
1%
**
1%
16%
81%
21%
7%
**
1%
94%
1%
1%
1%
**
**
**
1%
**
Streamed audio services (subscription)
33
1
2
**
2
7
25
9
1
**
*
33
2
1
1
**
**
**
2
**
2%
*%
1%
**
1%
1%
2%
5%
*%
**
*%
2%
2%
1%
2%
**
**
**
2%
**
f
2%
5%
**
7%
20%
74%
27%
2%
**
*%
98%
5%
3%
3%
**
**
**
6%
**
Other
16
3
1
**
1
4
15
1
6
**
1
10
1
-
1
**
**
**
1
**
1%
1%
1%
**
1%
1%
1%
1%
3%
**
1%
1%
1%
-%
2%
**
**
**
1%
**
k
21%
5%
**
8%
28%
93%
7%
39%
**
5%
63%
8%
-%
8%
**
**
**
8%
**
None of these
20
6
3
**
7
12
17
3
2
**
1
18
3
4
3
**
**
**
5
**
1%
2%
3%
**
4%
2%
1%
2%
1%
**
2%
1%
3%
5%
5%
**
**
**
4%
**
28%
16%
**
33%
60%
83%
16%
11%
**
5%
88%
15%
18%
14%
**
**
**
25%
**
Don't know
16
4
5
**
6
9
12
3
1
**
-
15
1
6
2
**
**
**
4
**
1%
1%
5%
**
4%
2%
1%
2%
1%
**
-%
1%
1%
7%
3%
**
**
**
4%
**
l
22%
33%
**
39%
55%
76%
20%
7%
**
-%
94%
4%
35%
12%
**
**
**
27%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 74
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 60
Page 74
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE12B (QE5B) SHOWCARD And, which, if any, of these activities have you or members of your household used the internet for in the LAST WEEK? (MULTICODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
j
k
l
m
n
~o
~p
~q
r
~s
Unweighted total
2534
368
215
74
289
756
2348
183
304
51
104
2230
181
108
110
97
45
37
207
82
Effective Weighted Sample
1679
256
151
52
201
498
1530
147
201
34
64
1476
132
77
79
67
33
25
146
57
Total
1715
244
116
51
168
480
1527
189
189
33
57
1532
90
77
60
54
26
27
114
53
14%
7%
**
10%
28%
89%
11%
11%
**
3%
89%
5%
5%
4%
**
**
**
7%
**
Sending and receiving e-mail
1311
181
79
**
114
323
1164
151
141
**
45
1173
64
50
39
**
**
**
78
**
76%
74%
68%
**
68%
67%
76%
80%
75%
**
79%
77%
71%
65%
65%
**
**
**
68%
**
14%
6%
**
9%
25%
89%
12%
11%
**
3%
89%
5%
4%
3%
**
**
**
6%
**
General surfing/ browsing the internet
1284
170
77
**
107
341
1149
135
135
**
39
1151
62
45
37
**
**
**
70
**
75%
70%
66%
**
64%
71%
75%
72%
72%
**
68%
75%
68%
59%
62%
**
**
**
61%
**
13%
6%
**
8%
27%
90%
11%
11%
**
3%
90%
5%
4%
3%
**
**
**
5%
**
Using social networking sites (such as
MySpace, Facebook or Bebo)
824
63
17
**
24
191
740
85
69
**
14
757
13
11
7
**
**
**
15
**
48%
26%
14%
**
14%
40%
48%
45%
36%
**
24%
49%
14%
15%
12%
**
**
**
13%
**
bd
hj
8%
2%
**
3%
23%
90%
10%
8%
**
2%
92%
2%
1%
1%
**
**
**
2%
**
Banking
774
103
46
**
57
161
693
82
74
**
19
702
34
23
23
**
**
**
42
**
45%
42%
39%
**
34%
34%
45%
44%
39%
**
33%
46%
38%
30%
38%
**
**
**
37%
**
j
13%
6%
**
7%
21%
90%
11%
10%
**
2%
91%
4%
3%
3%
**
**
**
5%
**
Finding/ downloading information for personal
reasons e.g. information, news, weather
634
96
41
**
60
138
556
84
77
**
20
560
34
26
25
**
**
**
48
**
37%
39%
35%
**
36%
29%
36%
44%
41%
**
34%
37%
38%
34%
41%
**
**
**
42%
**
15%
6%
**
10%
22%
88%
13%
12%
**
3%
88%
5%
4%
4%
**
**
**
8%
**
Purchasing goods/ services/ tickets etc.
622
84
37
**
50
137
568
56
77
**
21
548
28
22
16
**
**
**
33
**
36%
34%
32%
**
30%
28%
37%
30%
41%
**
37%
36%
31%
28%
27%
**
**
**
29%
**
13%
6%
**
8%
22%
91%
9%
12%
**
3%
88%
4%
4%
3%
**
**
**
5%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 75
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 60
Page 75
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE12B (QE5B) SHOWCARD And, which, if any, of these activities have you or members of your household used the internet for in the LAST WEEK? (MULTICODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
j
k
l
m
n
~o
~p
~q
r
~s
Unweighted total
2534
368
215
74
289
756
2348
183
304
51
104
2230
181
108
110
97
45
37
207
82
Effective Weighted Sample
1679
256
151
52
201
498
1530
147
201
34
64
1476
132
77
79
67
33
25
146
57
Total
1715
244
116
51
168
480
1527
189
189
33
57
1532
90
77
60
54
26
27
114
53
14%
7%
**
10%
28%
89%
11%
11%
**
3%
89%
5%
5%
4%
**
**
**
7%
**
Finding/ downloading information for work/
business
493
67
17
**
23
64
431
64
47
**
14
448
13
11
8
**
**
**
15
**
29%
27%
14%
**
14%
13%
28%
34%
25%
**
24%
29%
14%
14%
14%
**
**
**
13%
**
bd
14%
3%
**
5%
13%
88%
13%
10%
**
3%
91%
3%
2%
2%
**
**
**
3%
**
Watching video clips/ webcasts (e.g. YouTube
or Big Brother)
400
34
9
**
12
79
342
59
43
**
9
358
7
5
3
**
**
**
7
**
23%
14%
8%
**
7%
17%
22%
31%
23%
**
16%
23%
8%
7%
4%
**
**
**
6%
**
d
f
9%
2%
**
3%
20%
86%
15%
11%
**
2%
90%
2%
1%
1%
**
**
**
2%
**
Finding/ downloading information for school/
college/ university/ homework
396
32
9
**
13
69
341
60
35
**
8
362
7
6
6
**
**
**
9
**
23%
13%
8%
**
8%
14%
22%
32%
18%
**
14%
24%
7%
8%
10%
**
**
**
8%
**
f
8%
2%
**
3%
17%
86%
15%
9%
**
2%
91%
2%
2%
2%
**
**
**
2%
**
Playing games online/ interactively
390
34
13
**
16
102
351
41
50
**
17
341
9
7
4
**
**
**
10
**
23%
14%
11%
**
9%
21%
23%
22%
27%
**
29%
22%
9%
9%
7%
**
**
**
9%
**
9%
3%
**
4%
26%
90%
11%
13%
**
4%
87%
2%
2%
1%
**
**
**
3%
**
Communicating via instant messaging, SMS
messaging, chat rooms, voice calls
360
30
7
**
10
80
326
40
45
**
9
317
4
6
4
**
**
**
6
**
21%
12%
6%
**
6%
17%
21%
21%
24%
**
16%
21%
4%
8%
7%
**
**
**
5%
**
bd
8%
2%
**
3%
22%
91%
11%
12%
**
3%
88%
1%
2%
1%
**
**
**
2%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 76
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 60
Page 76
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE12B (QE5B) SHOWCARD And, which, if any, of these activities have you or members of your household used the internet for in the LAST WEEK? (MULTICODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
j
k
l
m
n
~o
~p
~q
r
~s
Unweighted total
2534
368
215
74
289
756
2348
183
304
51
104
2230
181
108
110
97
45
37
207
82
Effective Weighted Sample
1679
256
151
52
201
498
1530
147
201
34
64
1476
132
77
79
67
33
25
146
57
Total
1715
244
116
51
168
480
1527
189
189
33
57
1532
90
77
60
54
26
27
114
53
14%
7%
**
10%
28%
89%
11%
11%
**
3%
89%
5%
5%
4%
**
**
**
7%
**
Watching catch-up TV (such as BBC iPlayer,
Sky Player, ITV Player)
322
37
17
**
20
62
290
33
42
**
11
281
14
6
5
**
**
**
13
**
19%
15%
15%
**
12%
13%
19%
17%
22%
**
20%
18%
15%
8%
8%
**
**
**
11%
**
12%
5%
**
6%
19%
90%
10%
13%
**
4%
87%
4%
2%
1%
**
**
**
4%
**
Downloading music files, movies or video clips
318
24
5
**
8
66
283
37
38
**
7
282
5
4
4
**
**
**
6
**
19%
10%
4%
**
5%
14%
19%
19%
20%
**
12%
18%
5%
5%
7%
**
**
**
5%
**
8%
2%
**
3%
21%
89%
12%
12%
**
2%
89%
1%
1%
1%
**
**
**
2%
**
Using local council/ Government sites, e.g. to
find information, to complete processes such
as tax returns, to contact local MP
261
45
14
**
18
45
230
34
32
**
12
229
11
7
8
**
**
**
15
**
15%
18%
12%
**
11%
9%
15%
18%
17%
**
21%
15%
12%
9%
14%
**
**
**
13%
**
d
17%
5%
**
7%
17%
88%
13%
12%
**
5%
88%
4%
3%
3%
**
**
**
6%
**
To find information on health related issues
e.g. NHS Direct/ NHS 24
241
41
13
**
16
48
218
26
29
**
9
212
8
8
5
**
**
**
11
**
14%
17%
11%
**
10%
10%
14%
14%
15%
**
16%
14%
9%
10%
9%
**
**
**
10%
**
d
17%
5%
**
7%
20%
90%
11%
12%
**
4%
88%
3%
3%
2%
**
**
**
5%
**
Watching live TV programmes
206
15
5
**
6
37
171
36
25
**
6
183
5
1
2
**
**
**
5
**
12%
6%
5%
**
4%
8%
11%
19%
13%
**
10%
12%
6%
2%
3%
**
**
**
4%
**
f
7%
3%
**
3%
18%
83%
17%
12%
**
3%
89%
3%
1%
1%
**
**
**
2%
**
Listening to radio
170
33
5
**
6
27
152
19
25
**
9
146
5
1
2
**
**
**
4
**
10%
13%
5%
**
4%
6%
10%
10%
13%
**
17%
10%
5%
2%
3%
**
**
**
4%
**
bd
19%
3%
**
4%
16%
89%
11%
15%
**
6%
86%
3%
1%
1%
**
**
**
2%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 77
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 60
Page 77
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE12B (QE5B) SHOWCARD And, which, if any, of these activities have you or members of your household used the internet for in the LAST WEEK? (MULTICODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
j
k
l
m
n
~o
~p
~q
r
~s
Unweighted total
2534
368
215
74
289
756
2348
183
304
51
104
2230
181
108
110
97
45
37
207
82
Effective Weighted Sample
1679
256
151
52
201
498
1530
147
201
34
64
1476
132
77
79
67
33
25
146
57
Total
1715
244
116
51
168
480
1527
189
189
33
57
1532
90
77
60
54
26
27
114
53
14%
7%
**
10%
28%
89%
11%
11%
**
3%
89%
5%
5%
4%
**
**
**
7%
**
Watch news programmes
157
27
6
**
10
30
127
31
17
**
5
142
7
3
5
**
**
**
9
**
9%
11%
6%
**
6%
6%
8%
17%
9%
**
9%
9%
8%
4%
9%
**
**
**
8%
**
f
17%
4%
**
6%
19%
81%
20%
10%
**
3%
90%
4%
2%
3%
**
**
**
6%
**
Uploading/ adding content to the internet
142
11
3
**
5
28
124
19
13
**
2
130
1
3
2
**
**
**
5
**
8%
5%
3%
**
3%
6%
8%
10%
7%
**
4%
9%
1%
4%
3%
**
**
**
4%
**
8%
2%
**
3%
20%
87%
14%
9%
**
2%
91%
1%
2%
1%
**
**
**
3%
**
Real time gambling/ trading/ auctions
142
12
6
**
6
21
136
8
10
**
2
132
5
1
2
**
**
**
4
**
8%
5%
5%
**
3%
4%
9%
4%
5%
**
4%
9%
5%
1%
4%
**
**
**
4%
**
g
9%
4%
**
4%
15%
96%
5%
7%
**
2%
93%
3%
1%
2%
**
**
**
3%
**
Using Twitter (browsing/ reading site)
110
6
1
**
1
23
91
19
10
**
3
100
-
1
-
**
**
**
1
**
6%
2%
1%
**
1%
5%
6%
10%
5%
**
5%
7%
-%
1%
-%
**
**
**
1%
**
5%
1%
**
1%
21%
83%
17%
9%
**
3%
91%
-%
1%
-%
**
**
**
1%
**
Downloading films (Video on Demand)
80
4
1
**
2
17
72
9
10
**
1
71
1
1
1
**
**
**
2
**
5%
2%
1%
**
1%
4%
5%
5%
5%
**
2%
5%
1%
1%
1%
**
**
**
1%
**
5%
1%
**
2%
21%
89%
12%
12%
**
2%
88%
1%
1%
1%
**
**
**
2%
**
Streamed audio services (free)
66
7
2
**
2
8
49
18
6
**
1
60
1
1
-
**
**
**
1
**
4%
3%
1%
**
1%
2%
3%
10%
3%
**
1%
4%
1%
1%
-%
**
**
**
1%
**
f
10%
3%
**
3%
12%
74%
28%
9%
**
1%
91%
1%
1%
-%
**
**
**
2%
**
Using Twitter (account holder, posting on site)
65
6
2
**
2
12
50
17
5
**
1
61
1
1
1
**
**
**
2
**
4%
3%
1%
**
1%
3%
3%
9%
3%
**
2%
4%
1%
1%
1%
**
**
**
1%
**
f
10%
2%
**
2%
19%
76%
26%
8%
**
2%
93%
1%
1%
1%
**
**
**
2%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 78
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 60
Page 78
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE12B (QE5B) SHOWCARD And, which, if any, of these activities have you or members of your household used the internet for in the LAST WEEK? (MULTICODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
j
k
l
m
n
~o
~p
~q
r
~s
Unweighted total
2534
368
215
74
289
756
2348
183
304
51
104
2230
181
108
110
97
45
37
207
82
Effective Weighted Sample
1679
256
151
52
201
498
1530
147
201
34
64
1476
132
77
79
67
33
25
146
57
Total
1715
244
116
51
168
480
1527
189
189
33
57
1532
90
77
60
54
26
27
114
53
14%
7%
**
10%
28%
89%
11%
11%
**
3%
89%
5%
5%
4%
**
**
**
7%
**
Streamed audio services (subscription)
15
1
1
**
1
4
11
6
1
**
*
15
-
1
-
**
**
**
1
**
1%
*%
1%
**
1%
1%
1%
3%
*%
**
*%
1%
-%
1%
-%
**
**
**
1%
**
f
4%
6%
**
6%
26%
70%
37%
4%
**
1%
95%
-%
6%
-%
**
**
**
6%
**
Other
11
2
1
**
1
3
10
1
5
**
1
7
1
-
1
**
**
**
1
**
1%
1%
1%
**
1%
1%
1%
1%
2%
**
1%
*%
1%
-%
2%
**
**
**
1%
**
k
19%
8%
**
12%
27%
89%
10%
42%
**
7%
61%
12%
-%
12%
**
**
**
12%
**
None of these
56
17
8
**
13
26
49
7
9
**
3
47
6
7
5
**
**
**
8
**
3%
7%
7%
**
8%
5%
3%
4%
5%
**
5%
3%
7%
9%
8%
**
**
**
7%
**
30%
14%
**
23%
46%
87%
13%
17%
**
5%
83%
11%
12%
9%
**
**
**
14%
**
Don't know
28
6
8
**
11
16
22
5
4
**
2
24
4
7
3
**
**
**
7
**
2%
2%
7%
**
6%
3%
1%
3%
2%
**
3%
2%
4%
9%
5%
**
**
**
6%
**
a
a
21%
28%
**
38%
56%
78%
18%
13%
**
6%
88%
13%
25%
11%
**
**
**
26%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 79
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 61
Page 79
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE13 (QENEW11) SHOWCARD What was the advertised speed of your main home internet connection when you took up your service? (SINGLE CODE)
Base : Those who use broadband as their main method of connecting to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
j
k
l
m
n
~o
~p
~q
r
~s
Unweighted total
2481
361
207
70
277
733
2298
180
296
49
102
2185
175
102
104
95
44
34
199
78
Effective Weighted Sample
xx-xxxx-xxxx
251
146
50
193
482
1495
145
195
33
63
1444
127
73
74
67
33
23
141
54
Total
xx-xxxx-xxxx
239
113
49
162
467
1494
186
183
32
57
1501
88
74
56
54
26
26
110
52
14%
7%
**
10%
28%
89%
11%
11%
**
3%
89%
5%
4%
3%
**
**
**
7%
**
Up to 512kb
20
1
*
**
2
4
20
1
1
**
-
20
2
*
*
**
**
**
2
**
1%
*%
*%
**
1%
1%
1%
*%
1%
**
-%
1%
2%
*%
*%
**
**
**
1%
**
6%
1%
**
9%
17%
96%
3%
5%
**
-%
96%
8%
1%
*%
**
**
**
8%
**
Up to 1MB
15
1
2
**
2
5
14
1
3
**
2
12
2
-
1
**
**
**
1
**
1%
1%
1%
**
1%
1%
1%
*%
2%
**
3%
1%
2%
-%
1%
**
**
**
1%
**
8%
10%
**
12%
35%
94%
4%
21%
**
11%
81%
12%
-%
5%
**
**
**
6%
**
Up to 2MB
57
10
4
**
5
13
49
8
4
**
1
53
3
2
1
**
**
**
2
**
3%
4%
4%
**
3%
3%
3%
4%
2%
**
2%
4%
3%
3%
2%
**
**
**
2%
**
17%
7%
**
9%
23%
86%
15%
8%
**
2%
92%
5%
4%
2%
**
**
**
4%
**
Up to 4MB
48
6
4
**
5
18
41
7
3
**
*
44
5
*
1
**
**
**
3
**
3%
2%
3%
**
3%
4%
3%
4%
2%
**
1%
3%
6%
*%
2%
**
**
**
3%
**
m
12%
8%
**
11%
38%
85%
14%
7%
**
1%
93%
11%
*%
3%
**
**
**
7%
**
Up to 8MB
158
20
12
**
16
35
138
22
25
**
3
134
15
1
10
**
**
**
15
**
9%
8%
11%
**
10%
7%
9%
12%
14%
**
6%
9%
17%
2%
18%
**
**
**
13%
**
k
m
m
m
13%
8%
**
10%
22%
88%
14%
16%
**
2%
85%
9%
1%
6%
**
**
**
9%
**
Up to 10MB
93
12
5
**
5
20
84
9
13
**
3
80
5
1
2
**
**
**
4
**
6%
5%
4%
**
3%
4%
6%
5%
7%
**
5%
5%
5%
1%
3%
**
**
**
4%
**
13%
5%
**
6%
21%
90%
9%
14%
**
3%
86%
5%
1%
2%
**
**
**
4%
**
Up to 16MB
37
3
1
**
1
8
36
1
4
**
2
33
*
1
*
**
**
**
1
**
2%
1%
1%
**
1%
2%
2%
1%
2%
**
4%
2%
*%
2%
1%
**
**
**
1%
**
7%
3%
**
4%
23%
97%
3%
11%
**
7%
90%
*%
4%
1%
**
**
**
4%
**
Up to 20MB
162
17
5
**
7
34
143
18
18
**
7
143
6
2
3
**
**
**
7
**
10%
7%
4%
**
5%
7%
10%
10%
10%
**
12%
10%
7%
2%
5%
**
**
**
6%
**
11%
3%
**
5%
21%
89%
11%
11%
**
4%
89%
4%
1%
2%
**
**
**
4%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 80
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 61
Page 80
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE13 (QENEW11) SHOWCARD What was the advertised speed of your main home internet connection when you took up your service? (SINGLE CODE)
Base : Those who use broadband as their main method of connecting to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
j
k
l
m
n
~o
~p
~q
r
~s
Unweighted total
2481
361
207
70
277
733
2298
180
296
49
102
2185
175
102
104
95
44
34
199
78
Effective Weighted Sample
xx-xxxx-xxxx
251
146
50
193
482
1495
145
195
33
63
1444
127
73
74
67
33
23
141
54
Total
xx-xxxx-xxxx
239
113
49
162
467
1494
186
183
32
57
1501
88
74
56
54
26
26
110
52
14%
7%
**
10%
28%
89%
11%
11%
**
3%
89%
5%
4%
3%
**
**
**
7%
**
Up to 24MB
18
-
2
**
2
3
16
2
*
**
-
17
1
1
-
**
**
**
2
**
1%
-%
2%
**
1%
1%
1%
1%
*%
**
-%
1%
1%
1%
-%
**
**
**
1%
**
a
-%
11%
**
11%
16%
91%
13%
2%
**
-%
98%
5%
6%
-%
**
**
**
9%
**
Up to 50MB
33
3
1
**
1
5
24
10
1
**
-
32
1
-
1
**
**
**
1
**
2%
1%
1%
**
*%
1%
2%
5%
*%
**
-%
2%
1%
-%
1%
**
**
**
1%
**
f
8%
2%
**
2%
17%
73%
29%
2%
**
-%
97%
2%
-%
2%
**
**
**
2%
**
Above 50 MB
11
2
-
**
1
3
10
1
2
**
1
9
1
-
1
**
**
**
1
**
1%
1%
-%
**
*%
1%
1%
1%
1%
**
3%
1%
1%
-%
1%
**
**
**
1%
**
17%
-%
**
7%
29%
95%
10%
21%
**
13%
82%
7%
-%
7%
**
**
**
7%
**
Don't know
1030
164
78
**
114
319
920
107
107
**
36
924
48
66
36
**
**
**
72
**
61%
69%
69%
**
71%
68%
62%
57%
59%
**
64%
62%
55%
89%
64%
**
**
**
66%
**
lnr
16%
8%
**
11%
31%
89%
10%
10%
**
4%
90%
5%
6%
4%
**
**
**
7%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 81
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 62
Page 81
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE14 (QE11A). SHOWCARD What is the actual speed of your main home internet connection? (SINGLE CODE)
Base : Those who use broadband as their main method of connecting to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
j
k
l
m
n
~o
~p
~q
r
~s
Unweighted total
2481
361
207
70
277
733
2298
180
296
49
102
2185
175
102
104
95
44
34
199
78
Effective Weighted Sample
xx-xxxx-xxxx
251
146
50
193
482
1495
145
195
33
63
1444
127
73
74
67
33
23
141
54
Total
xx-xxxx-xxxx
239
113
49
162
467
1494
186
183
32
57
1501
88
74
56
54
26
26
110
52
14%
7%
**
10%
28%
89%
11%
11%
**
3%
89%
5%
4%
3%
**
**
**
7%
**
26K
4
*
1
**
1
2
4
-
1
**
1
3
1
-
1
**
**
**
1
**
*%
*%
1%
**
1%
*%
*%
-%
*%
**
1%
*%
2%
-%
2%
**
**
**
1%
**
3%
35%
**
35%
52%
100%
-%
15%
**
15%
83%
35%
-%
35%
**
**
**
35%
**
56K
1
1
*
**
*
*
1
*
1
**
1
*
*
-
-
**
**
**
*
**
*%
*%
*%
**
*%
*%
*%
*%
*%
**
1%
*%
*%
-%
-%
**
**
**
*%
**
k
52%
21%
**
21%
21%
94%
15%
51%
**
51%
48%
21%
-%
-%
**
**
**
21%
**
64K
4
-
-
**
-
-
4
-
-
**
-
4
-
-
-
**
**
**
-
**
*%
-%
-%
**
-%
-%
*%
-%
-%
**
-%
*%
-%
-%
-%
**
**
**
-%
**
-%
-%
**
-%
-%
100%
-%
-%
**
-%
100%
-%
-%
-%
**
**
**
-%
**
128K
1
-
-
**
-
*
1
-
-
**
-
1
-
-
-
**
**
**
-
**
*%
-%
-%
**
-%
*%
*%
-%
-%
**
-%
*%
-%
-%
-%
**
**
**
-%
**
-%
-%
**
-%
23%
100%
-%
-%
**
-%
100%
-%
-%
-%
**
**
**
-%
**
150K
2
1
1
**
1
1
2
-
1
**
-
1
1
-
1
**
**
**
1
**
*%
*%
*%
**
*%
*%
*%
-%
1%
**
-%
*%
1%
-%
1%
**
**
**
1%
**
31%
25%
**
25%
25%
100%
-%
48%
**
-%
60%
25%
-%
25%
**
**
**
25%
**
256K
8
-
-
**
-
1
8
-
1
**
-
6
-
-
-
**
**
**
-
**
*%
-%
-%
**
-%
*%
1%
-%
1%
**
-%
*%
-%
-%
-%
**
**
**
-%
**
-%
-%
**
-%
17%
100%
-%
18%
**
-%
83%
-%
-%
-%
**
**
**
-%
**
500K
3
*
*
**
*
*
3
-
-
**
-
3
*
-
-
**
**
**
-
**
*%
*%
*%
**
*%
*%
*%
-%
-%
**
-%
*%
*%
-%
-%
**
**
**
-%
**
3%
11%
**
11%
11%
100%
-%
-%
**
-%
100%
11%
-%
-%
**
**
**
-%
**
512K
11
-
*
**
*
*
8
5
1
**
-
10
-
*
-
**
**
**
-
**
1%
-%
*%
**
*%
*%
1%
3%
1%
**
-%
1%
-%
*%
-%
**
**
**
-%
**
f
-%
2%
**
2%
2%
71%
48%
9%
**
-%
94%
-%
2%
-%
**
**
**
-%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 82
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 62
Page 82
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE14 (QE11A). SHOWCARD What is the actual speed of your main home internet connection? (SINGLE CODE)
Base : Those who use broadband as their main method of connecting to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
j
k
l
m
n
~o
~p
~q
r
~s
Unweighted total
2481
361
207
70
277
733
2298
180
296
49
102
2185
175
102
104
95
44
34
199
78
Effective Weighted Sample
xx-xxxx-xxxx
251
146
50
193
482
1495
145
195
33
63
1444
127
73
74
67
33
23
141
54
Total
xx-xxxx-xxxx
239
113
49
162
467
1494
186
183
32
57
1501
88
74
56
54
26
26
110
52
14%
7%
**
10%
28%
89%
11%
11%
**
3%
89%
5%
4%
3%
**
**
**
7%
**
750K
2
1
*
**
*
*
2
-
*
**
*
1
*
-
*
**
**
**
*
**
*%
*%
*%
**
*%
*%
*%
-%
*%
**
1%
*%
*%
-%
*%
**
**
**
*%
**
43%
5%
**
5%
5%
100%
-%
28%
**
28%
57%
5%
-%
5%
**
**
**
5%
**
1MB
18
3
*
**
*
4
17
1
4
**
3
14
*
-
*
**
**
**
*
**
1%
1%
*%
**
*%
1%
1%
1%
2%
**
5%
1%
*%
-%
*%
**
**
**
*%
**
k
14%
1%
**
2%
22%
93%
6%
25%
**
14%
76%
2%
-%
1%
**
**
**
2%
**
1.5MB
16
2
*
**
*
3
16
*
5
**
1
11
*
-
*
**
**
**
*
**
1%
1%
*%
**
*%
1%
1%
*%
3%
**
1%
1%
*%
-%
*%
**
**
**
*%
**
k
11%
3%
**
3%
19%
99%
1%
34%
**
4%
68%
3%
-%
1%
**
**
**
3%
**
2MB
54
14
5
**
6
15
47
7
7
**
2
47
6
1
1
**
**
**
5
**
3%
6%
4%
**
4%
3%
3%
4%
4%
**
4%
3%
6%
1%
2%
**
**
**
4%
**
26%
9%
**
12%
27%
88%
13%
12%
**
4%
88%
10%
1%
3%
**
**
**
9%
**
3MB
24
6
1
**
1
6
23
1
2
**
1
22
1
-
1
**
**
**
1
**
1%
3%
1%
**
*%
1%
2%
1%
1%
**
2%
1%
1%
-%
1%
**
**
**
1%
**
25%
2%
**
2%
24%
95%
5%
9%
**
4%
90%
2%
-%
2%
**
**
**
2%
**
4MB
74
12
8
**
11
21
68
4
7
**
1
67
10
1
4
**
**
**
9
**
4%
5%
7%
**
7%
4%
5%
2%
4%
**
2%
4%
12%
1%
7%
**
**
**
8%
**
m
m
16%
11%
**
15%
28%
93%
6%
10%
**
2%
91%
14%
1%
5%
**
**
**
13%
**
8MB
93
11
6
**
8
20
74
20
9
**
2
84
7
2
4
**
**
**
8
**
6%
4%
6%
**
5%
4%
5%
11%
5%
**
3%
6%
7%
2%
8%
**
**
**
7%
**
f
11%
7%
**
9%
21%
80%
22%
10%
**
2%
90%
7%
2%
5%
**
**
**
8%
**
10MB
64
7
1
**
2
12
51
12
6
**
2
59
2
-
*
**
**
**
1
**
4%
3%
1%
**
1%
3%
3%
6%
3%
**
4%
4%
2%
-%
1%
**
**
**
1%
**
11%
2%
**
3%
19%
80%
19%
9%
**
3%
91%
3%
-%
1%
**
**
**
2%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 83
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 62
Page 83
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE14 (QE11A). SHOWCARD What is the actual speed of your main home internet connection? (SINGLE CODE)
Base : Those who use broadband as their main method of connecting to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
j
k
l
m
n
~o
~p
~q
r
~s
Unweighted total
2481
361
207
70
277
733
2298
180
296
49
102
2185
175
102
104
95
44
34
199
78
Effective Weighted Sample
xx-xxxx-xxxx
251
146
50
193
482
1495
145
195
33
63
1444
127
73
74
67
33
23
141
54
Total
xx-xxxx-xxxx
239
113
49
162
467
1494
186
183
32
57
1501
88
74
56
54
26
26
110
52
14%
7%
**
10%
28%
89%
11%
11%
**
3%
89%
5%
4%
3%
**
**
**
7%
**
16MB
35
3
*
**
*
5
34
2
2
**
1
34
*
-
*
**
**
**
*
**
2%
1%
*%
**
*%
1%
2%
1%
1%
**
1%
2%
*%
-%
*%
**
**
**
*%
**
9%
*%
**
*%
13%
95%
5%
4%
**
1%
96%
*%
-%
*%
**
**
**
*%
**
20MB
61
3
2
**
2
15
54
7
4
**
1
57
2
-
-
**
**
**
1
**
4%
1%
2%
**
1%
3%
4%
4%
2%
**
2%
4%
2%
-%
-%
**
**
**
1%
**
5%
3%
**
3%
24%
89%
11%
6%
**
2%
94%
3%
-%
-%
**
**
**
1%
**
24MB
20
2
2
**
2
2
17
4
-
**
-
20
1
1
-
**
**
**
2
**
1%
1%
1%
**
1%
*%
1%
2%
-%
**
-%
1%
1%
1%
-%
**
**
**
1%
**
11%
8%
**
8%
8%
84%
21%
-%
**
-%
100%
3%
5%
-%
**
**
**
8%
**
50MB
24
3
1
**
1
4
20
4
*
**
-
24
1
-
1
**
**
**
1
**
1%
1%
1%
**
*%
1%
1%
2%
*%
**
-%
2%
1%
-%
1%
**
**
**
1%
**
12%
3%
**
3%
15%
82%
19%
1%
**
-%
99%
3%
-%
3%
**
**
**
3%
**
Over 50MB
8
1
-
**
-
2
8
-
-
**
-
8
-
-
-
**
**
**
-
**
1%
*%
-%
**
-%
*%
1%
-%
-%
**
-%
1%
-%
-%
-%
**
**
**
-%
**
6%
-%
**
-%
26%
100%
-%
-%
**
-%
100%
-%
-%
-%
**
**
**
-%
**
Other
27
2
3
**
4
10
25
3
3
**
1
25
1
3
2
**
**
**
4
**
2%
1%
3%
**
3%
2%
2%
1%
2%
**
2%
2%
2%
4%
4%
**
**
**
4%
**
7%
12%
**
16%
36%
92%
10%
10%
**
4%
91%
5%
11%
8%
**
**
**
15%
**
Don't know
1126
169
81
**
121
345
1007
115
129
**
41
1000
55
67
40
**
**
**
76
**
67%
71%
72%
**
75%
74%
67%
62%
70%
**
72%
67%
62%
90%
72%
**
**
**
69%
**
lnr
15%
7%
**
11%
31%
89%
10%
11%
**
4%
89%
5%
6%
4%
**
**
**
7%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 84
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 63
Page 84
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE15 (QE11B). Can you tell me whether the actual speed of your main home internet connection is more than 512K? (SINGLE CODE)
Base : Those unaware of their broadband connection speed
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
~j
k
l
~m
~n
~o
~p
~q
r
~s
Unweighted total
xx-xxxx-xxxx
259
143
55
198
533
1565
118
208
35
72
1478
107
91
68
64
39
27
132
66
Effective Weighted Sample
1116
176
100
39
137
350
1018
95
134
24
43
980
77
65
49
43
29
18
92
46
Total
1126
169
81
40
121
345
1007
115
129
25
41
1000
55
67
40
36
24
21
76
45
15%
7%
**
11%
31%
89%
10%
11%
**
**
89%
5%
**
**
**
**
**
7%
**
Yes, more than 512K
235
29
12
**
19
56
211
22
30
**
**
206
13
**
**
**
**
**
10
**
21%
17%
15%
**
15%
16%
21%
19%
23%
**
**
21%
24%
**
**
**
**
**
13%
**
12%
5%
**
8%
24%
90%
9%
13%
**
**
88%
6%
**
**
**
**
**
4%
**
No, 512K or less
21
4
2
**
2
5
19
2
5
**
**
17
2
**
**
**
**
**
2
**
2%
2%
3%
**
2%
2%
2%
2%
4%
**
**
2%
4%
**
**
**
**
**
2%
**
18%
11%
**
11%
26%
91%
8%
22%
**
**
80%
11%
**
**
**
**
**
8%
**
Don't know
869
136
67
**
101
283
777
91
94
**
**
777
39
**
**
**
**
**
64
**
77%
81%
83%
**
83%
82%
77%
79%
73%
**
**
78%
72%
**
**
**
**
**
84%
**
16%
8%
**
12%
33%
89%
10%
11%
**
**
89%
5%
**
**
**
**
**
7%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 85
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 64
Page 85
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE16 (QE11C). Do you know how to find out what speeds you are getting on your computer at home? (SINGLE CODE)
Base : Those with broadband at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
j
k
l
m
n
~o
~p
~q
r
~s
Unweighted total
2481
361
207
70
277
733
2298
180
296
49
102
2185
175
102
104
95
44
34
199
78
Effective Weighted Sample
xx-xxxx-xxxx
251
146
50
193
482
1495
145
195
33
63
1444
127
73
74
67
33
23
141
54
Total
xx-xxxx-xxxx
239
113
49
162
467
1494
186
183
32
57
1501
88
74
56
54
26
26
110
52
14%
7%
**
10%
28%
89%
11%
11%
**
3%
89%
5%
4%
3%
**
**
**
7%
**
Yes
577
69
31
**
40
129
514
66
62
**
22
518
30
10
16
**
**
**
31
**
34%
29%
27%
**
24%
28%
34%
36%
34%
**
39%
34%
34%
13%
29%
**
**
**
28%
**
m
m
m
12%
5%
**
7%
22%
89%
11%
11%
**
4%
90%
5%
2%
3%
**
**
**
5%
**
No
879
141
62
**
98
259
783
96
92
**
27
788
50
48
30
**
**
**
64
**
52%
59%
55%
**
61%
56%
52%
52%
50%
**
48%
53%
57%
64%
53%
**
**
**
58%
**
16%
7%
**
11%
30%
89%
11%
10%
**
3%
90%
6%
5%
3%
**
**
**
7%
**
Don't know
223
29
20
**
24
78
197
24
29
**
7
195
8
16
10
**
**
**
15
**
13%
12%
18%
**
15%
17%
13%
13%
16%
**
13%
13%
9%
22%
18%
**
**
**
14%
**
l
13%
9%
**
11%
35%
88%
11%
13%
**
3%
87%
4%
7%
5%
**
**
**
7%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 86
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 65
Page 86
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE17 (QE12X). SHOWCARD You said you use a mobile USB stick or dongle to access the internet, thinking about the speed of your mobile broadband, is this faster, slower or about the same as you expected it to be when you first got it? (SINGLE
CODE)
Base : Those with mobile broadband
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
e
f
~g
~h
~i
~j
k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
513
36
15
2
17
140
474
39
50
8
13
463
16
1
11
3
2
1
14
3
Effective Weighted Sample
360
28
10
2
12
97
329
30
34
7
8
326
11
1
7
2
2
1
9
3
Total
377
29
7
1
8
98
338
39
33
6
9
345
8
*
5
1
2
1
6
2
**
**
**
**
26%
90%
**
**
**
**
91%
**
**
**
**
**
**
**
**
A lot faster
14
**
**
**
**
3
14
**
**
**
**
13
**
**
**
**
**
**
**
**
4%
**
**
**
**
3%
4%
**
**
**
**
4%
**
**
**
**
**
**
**
**
**
**
**
**
20%
95%
**
**
**
**
89%
**
**
**
**
**
**
**
**
A little faster
39
**
**
**
**
8
35
**
**
**
**
36
**
**
**
**
**
**
**
**
10%
**
**
**
**
8%
10%
**
**
**
**
10%
**
**
**
**
**
**
**
**
**
**
**
**
21%
89%
**
**
**
**
91%
**
**
**
**
**
**
**
**
About the same
202
**
**
**
**
50
183
**
**
**
**
189
**
**
**
**
**
**
**
**
54%
**
**
**
**
51%
54%
**
**
**
**
55%
**
**
**
**
**
**
**
**
**
**
**
**
25%
91%
**
**
**
**
94%
**
**
**
**
**
**
**
**
A little slower
53
**
**
**
**
16
46
**
**
**
**
50
**
**
**
**
**
**
**
**
14%
**
**
**
**
16%
14%
**
**
**
**
15%
**
**
**
**
**
**
**
**
**
**
**
**
30%
87%
**
**
**
**
95%
**
**
**
**
**
**
**
**
A lot slower
27
**
**
**
**
8
24
**
**
**
**
21
**
**
**
**
**
**
**
**
7%
**
**
**
**
8%
7%
**
**
**
**
6%
**
**
**
**
**
**
**
**
**
**
**
**
29%
91%
**
**
**
**
80%
**
**
**
**
**
**
**
**
Don't know
42
**
**
**
**
14
35
**
**
**
**
36
**
**
**
**
**
**
**
**
11%
**
**
**
**
14%
11%
**
**
**
**
10%
**
**
**
**
**
**
**
**
**
**
**
**
33%
85%
**
**
**
**
85%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 87
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 66
Page 87
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE18A (QE8AA). SHOWCARD Thinking about your mobile broadband internet service, please use this card to say how satisfied you are with your main supplier for... The overall service provided by MAIN PROVIDER? (SINGLE CODE)
Base : Those with mobile broadband
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
e
f
~g
~h
~i
~j
k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
513
36
15
2
17
140
474
39
50
8
13
463
16
1
11
3
2
1
14
3
Effective Weighted Sample
360
28
10
2
12
97
329
30
34
7
8
326
11
1
7
2
2
1
9
3
Total
377
29
7
1
8
98
338
39
33
6
9
345
8
*
5
1
2
1
6
2
**
**
**
**
26%
90%
**
**
**
**
91%
**
**
**
**
**
**
**
**
Very satisfied
149
**
**
**
**
30
132
**
**
**
**
140
**
**
**
**
**
**
**
**
40%
**
**
**
**
31%
39%
**
**
**
**
41%
**
**
**
**
**
**
**
**
**
**
**
**
20%
89%
**
**
**
**
94%
**
**
**
**
**
**
**
**
Fairly satisfied
167
**
**
**
**
54
148
**
**
**
**
155
**
**
**
**
**
**
**
**
44%
**
**
**
**
55%
44%
**
**
**
**
45%
**
**
**
**
**
**
**
**
**
**
**
**
32%
89%
**
**
**
**
93%
**
**
**
**
**
**
**
**
Neither
24
**
**
**
**
4
22
**
**
**
**
24
**
**
**
**
**
**
**
**
6%
**
**
**
**
4%
6%
**
**
**
**
7%
**
**
**
**
**
**
**
**
**
**
**
**
18%
89%
**
**
**
**
97%
**
**
**
**
**
**
**
**
Fairly dissatisfied
12
**
**
**
**
4
12
**
**
**
**
6
**
**
**
**
**
**
**
**
3%
**
**
**
**
4%
3%
**
**
**
**
2%
**
**
**
**
**
**
**
**
**
**
**
**
38%
100%
**
**
**
**
52%
**
**
**
**
**
**
**
**
Very dissatisfied
7
**
**
**
**
2
7
**
**
**
**
6
**
**
**
**
**
**
**
**
2%
**
**
**
**
2%
2%
**
**
**
**
2%
**
**
**
**
**
**
**
**
**
**
**
**
23%
100%
**
**
**
**
79%
**
**
**
**
**
**
**
**
Don't know
18
**
**
**
**
3
16
**
**
**
**
14
**
**
**
**
**
**
**
**
5%
**
**
**
**
4%
5%
**
**
**
**
4%
**
**
**
**
**
**
**
**
**
**
**
**
20%
93%
**
**
**
**
82%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 88
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 67
Page 88
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE18B (QE8AB). SHOWCARD Thinking about your mobile broadband internet service, please use this card to say how satisfied you are with your main supplier for... The speed of your service while online (not just the connection)? (SINGLE
CODE)
Base : Those with mobile broadband
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
e
f
~g
~h
~i
~j
k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
513
36
15
2
17
140
474
39
50
8
13
463
16
1
11
3
2
1
14
3
Effective Weighted Sample
360
28
10
2
12
97
329
30
34
7
8
326
11
1
7
2
2
1
9
3
Total
377
29
7
1
8
98
338
39
33
6
9
345
8
*
5
1
2
1
6
2
**
**
**
**
26%
90%
**
**
**
**
91%
**
**
**
**
**
**
**
**
Very satisfied
141
**
**
**
**
30
125
**
**
**
**
133
**
**
**
**
**
**
**
**
37%
**
**
**
**
30%
37%
**
**
**
**
39%
**
**
**
**
**
**
**
**
**
**
**
**
21%
89%
**
**
**
**
94%
**
**
**
**
**
**
**
**
Fairly satisfied
147
**
**
**
**
39
129
**
**
**
**
139
**
**
**
**
**
**
**
**
39%
**
**
**
**
40%
38%
**
**
**
**
40%
**
**
**
**
**
**
**
**
**
**
**
**
27%
88%
**
**
**
**
95%
**
**
**
**
**
**
**
**
Neither
30
**
**
**
**
10
27
**
**
**
**
28
**
**
**
**
**
**
**
**
8%
**
**
**
**
11%
8%
**
**
**
**
8%
**
**
**
**
**
**
**
**
**
**
**
**
35%
90%
**
**
**
**
96%
**
**
**
**
**
**
**
**
Fairly dissatisfied
25
**
**
**
**
11
24
**
**
**
**
20
**
**
**
**
**
**
**
**
7%
**
**
**
**
11%
7%
**
**
**
**
6%
**
**
**
**
**
**
**
**
**
**
**
**
44%
93%
**
**
**
**
78%
**
**
**
**
**
**
**
**
Very dissatisfied
17
**
**
**
**
4
17
**
**
**
**
10
**
**
**
**
**
**
**
**
4%
**
**
**
**
4%
5%
**
**
**
**
3%
**
**
**
**
**
**
**
**
**
**
**
**
25%
100%
**
**
**
**
62%
**
**
**
**
**
**
**
**
Don't know
18
**
**
**
**
3
16
**
**
**
**
14
**
**
**
**
**
**
**
**
5%
**
**
**
**
4%
5%
**
**
**
**
4%
**
**
**
**
**
**
**
**
**
**
**
**
20%
93%
**
**
**
**
82%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 89
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 68
Page 89
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE18C (QE8AC). SHOWCARD Thinking about your mobile broadband internet service, please use this card to say how satisfied you are with your main supplier for... The reliability of the service from MAIN PROVIDER? (SINGLE CODE)
Base : Those with mobile broadband
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
e
f
~g
~h
~i
~j
k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
513
36
15
2
17
140
474
39
50
8
13
463
16
1
11
3
2
1
14
3
Effective Weighted Sample
360
28
10
2
12
97
329
30
34
7
8
326
11
1
7
2
2
1
9
3
Total
377
29
7
1
8
98
338
39
33
6
9
345
8
*
5
1
2
1
6
2
**
**
**
**
26%
90%
**
**
**
**
91%
**
**
**
**
**
**
**
**
Very satisfied
155
**
**
**
**
36
139
**
**
**
**
144
**
**
**
**
**
**
**
**
41%
**
**
**
**
37%
41%
**
**
**
**
42%
**
**
**
**
**
**
**
**
**
**
**
**
23%
89%
**
**
**
**
93%
**
**
**
**
**
**
**
**
Fairly satisfied
147
**
**
**
**
41
131
**
**
**
**
138
**
**
**
**
**
**
**
**
39%
**
**
**
**
41%
39%
**
**
**
**
40%
**
**
**
**
**
**
**
**
**
**
**
**
28%
89%
**
**
**
**
94%
**
**
**
**
**
**
**
**
Neither
27
**
**
**
**
3
26
**
**
**
**
26
**
**
**
**
**
**
**
**
7%
**
**
**
**
3%
8%
**
**
**
**
8%
**
**
**
**
**
**
**
**
**
**
**
**
11%
94%
**
**
**
**
95%
**
**
**
**
**
**
**
**
Fairly dissatisfied
19
**
**
**
**
10
15
**
**
**
**
15
**
**
**
**
**
**
**
**
5%
**
**
**
**
10%
5%
**
**
**
**
4%
**
**
**
**
**
**
**
**
**
**
**
**
52%
79%
**
**
**
**
79%
**
**
**
**
**
**
**
**
Very dissatisfied
10
**
**
**
**
5
10
**
**
**
**
7
**
**
**
**
**
**
**
**
3%
**
**
**
**
5%
3%
**
**
**
**
2%
**
**
**
**
**
**
**
**
**
**
**
**
48%
100%
**
**
**
**
65%
**
**
**
**
**
**
**
**
Don't know
18
**
**
**
**
3
17
**
**
**
**
15
**
**
**
**
**
**
**
**
5%
**
**
**
**
4%
5%
**
**
**
**
4%
**
**
**
**
**
**
**
**
**
**
**
**
19%
94%
**
**
**
**
83%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 90
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 69
Page 90
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE19 (QE12). SHOWCARD Thinking about the speed of your household's fixed broadband internet, is this faster, slower or about the same as you expected it to be when you first got it? (SINGLE CODE)
Base : Those with fixed broadband at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
~j
k
l
m
n
~o
~p
~q
r
~s
Unweighted total
2243
348
199
69
268
636
2080
160
268
46
99
1975
166
102
100
93
42
33
193
75
Effective Weighted Sample
1480
240
141
49
187
417
1350
131
176
30
60
1303
121
73
72
66
31
22
138
51
Total
1513
229
109
48
157
395
1349
165
164
30
55
1353
83
74
55
53
24
25
108
49
15%
7%
**
10%
26%
89%
11%
11%
**
**
89%
5%
5%
4%
**
**
**
7%
**
A lot faster
82
12
6
**
9
24
75
7
10
**
**
72
6
3
3
**
**
**
6
**
5%
5%
6%
**
6%
6%
6%
4%
6%
**
**
5%
7%
4%
6%
**
**
**
5%
**
15%
7%
**
11%
29%
92%
8%
12%
**
**
88%
7%
4%
4%
**
**
**
7%
**
A little faster
168
26
14
**
16
43
152
16
15
**
**
153
10
6
7
**
**
**
12
**
11%
11%
13%
**
10%
11%
11%
10%
9%
**
**
11%
12%
8%
12%
**
**
**
11%
**
15%
8%
**
10%
26%
90%
9%
9%
**
**
91%
6%
3%
4%
**
**
**
7%
**
About the same
785
99
45
**
66
189
680
105
68
**
**
719
34
32
23
**
**
**
48
**
52%
43%
41%
**
42%
48%
50%
64%
41%
**
**
53%
40%
43%
42%
**
**
**
44%
**
f
h
13%
6%
**
8%
24%
87%
13%
9%
**
**
92%
4%
4%
3%
**
**
**
6%
**
A little slower
209
35
14
**
23
46
191
18
22
**
**
189
13
9
3
**
**
**
15
**
14%
15%
13%
**
14%
12%
14%
11%
13%
**
**
14%
16%
12%
6%
**
**
**
14%
**
n
17%
7%
**
11%
22%
92%
9%
10%
**
**
90%
6%
4%
2%
**
**
**
7%
**
A lot slower
119
26
9
**
12
32
113
7
22
**
**
98
10
3
8
**
**
**
11
**
8%
11%
8%
**
8%
8%
8%
4%
13%
**
**
7%
12%
3%
15%
**
**
**
10%
**
k
m
m
21%
7%
**
10%
26%
95%
6%
19%
**
**
82%
8%
2%
7%
**
**
**
9%
**
Don't know
149
32
22
**
32
61
137
13
28
**
**
121
10
22
10
**
**
**
18
**
10%
14%
20%
**
20%
15%
10%
8%
17%
**
**
9%
12%
29%
18%
**
**
**
16%
**
k
lr
22%
15%
**
21%
41%
92%
8%
19%
**
**
81%
7%
14%
7%
**
**
**
12%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 91
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 70
Page 91
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE20A (QE8A). SHOWCARD Thinking about your fixed broadband internet service, please use this card to say how satisfied you are with your main supplier for... The overall service provided by MAIN PROVIDER. (SINGLE CODE)
Base : Those with fixed broadband at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
~j
k
l
m
n
~o
~p
~q
r
~s
Unweighted total
2243
348
199
69
268
636
2080
160
268
46
99
1975
166
102
100
93
42
33
193
75
Effective Weighted Sample
1480
240
141
49
187
417
1350
131
176
30
60
1303
121
73
72
66
31
22
138
51
Total
1513
229
109
48
157
395
1349
165
164
30
55
1353
83
74
55
53
24
25
108
49
15%
7%
**
10%
26%
89%
11%
11%
**
**
89%
5%
5%
4%
**
**
**
7%
**
Very satisfied
682
95
52
**
69
186
619
63
74
**
**
608
35
34
21
**
**
**
46
**
45%
41%
47%
**
44%
47%
46%
38%
45%
**
**
45%
43%
46%
39%
**
**
**
42%
**
14%
8%
**
10%
27%
91%
9%
11%
**
**
89%
5%
5%
3%
**
**
**
7%
**
Fairly satisfied
604
103
39
**
59
143
535
70
66
**
**
543
37
21
23
**
**
**
41
**
40%
45%
36%
**
37%
36%
40%
43%
40%
**
**
40%
45%
29%
43%
**
**
**
38%
**
m
17%
6%
**
10%
24%
89%
12%
11%
**
**
90%
6%
4%
4%
**
**
**
7%
**
Neither
111
14
7
**
12
31
90
20
9
**
**
101
3
9
5
**
**
**
11
**
7%
6%
6%
**
8%
8%
7%
12%
5%
**
**
8%
4%
12%
10%
**
**
**
10%
**
f
l
13%
6%
**
11%
28%
81%
18%
8%
**
**
92%
3%
8%
5%
**
**
**
10%
**
Fairly dissatisfied
61
6
4
**
4
13
57
4
8
**
**
54
3
1
1
**
**
**
2
**
4%
3%
4%
**
3%
3%
4%
3%
5%
**
**
4%
3%
2%
2%
**
**
**
2%
**
10%
7%
**
7%
22%
93%
7%
13%
**
**
87%
4%
2%
2%
**
**
**
4%
**
Very dissatisfied
30
4
2
**
3
10
25
5
2
**
**
27
3
*
2
**
**
**
3
**
2%
2%
2%
**
2%
2%
2%
3%
1%
**
**
2%
3%
*%
3%
**
**
**
3%
**
13%
6%
**
10%
32%
85%
16%
8%
**
**
92%
9%
1%
6%
**
**
**
10%
**
Don't know
25
8
6
**
10
12
22
3
5
**
**
19
2
8
2
**
**
**
5
**
2%
3%
6%
**
6%
3%
2%
2%
3%
**
**
1%
2%
11%
3%
**
**
**
5%
**
l
30%
24%
**
40%
49%
87%
11%
21%
**
**
76%
8%
32%
7%
**
**
**
21%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 92
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 71
Page 92
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE20B (QE8B). SHOWCARD Thinking about your fixed broadband internet service, please use this card to say how satisfied you are with your main supplier for... The speed of your service while online (not just the connection)? (SINGLE CODE)
Base : Those with fixed broadband at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
~j
k
l
m
n
~o
~p
~q
r
~s
Unweighted total
2243
348
199
69
268
636
2080
160
268
46
99
1975
166
102
100
93
42
33
193
75
Effective Weighted Sample
1480
240
141
49
187
417
1350
131
176
30
60
1303
121
73
72
66
31
22
138
51
Total
1513
229
109
48
157
395
1349
165
164
30
55
1353
83
74
55
53
24
25
108
49
15%
7%
**
10%
26%
89%
11%
11%
**
**
89%
5%
5%
4%
**
**
**
7%
**
Very satisfied
574
80
43
**
54
155
515
61
55
**
**
520
26
28
16
**
**
**
37
**
38%
35%
40%
**
34%
39%
38%
37%
34%
**
**
38%
31%
37%
29%
**
**
**
34%
**
14%
8%
**
9%
27%
90%
11%
10%
**
**
91%
5%
5%
3%
**
**
**
6%
**
Fairly satisfied
609
92
37
**
58
151
537
70
66
**
**
545
36
22
22
**
**
**
40
**
40%
40%
34%
**
37%
38%
40%
42%
40%
**
**
40%
43%
30%
41%
**
**
**
37%
**
15%
6%
**
10%
25%
88%
11%
11%
**
**
89%
6%
4%
4%
**
**
**
7%
**
Neither
124
17
9
**
17
33
106
20
16
**
**
109
7
9
7
**
**
**
14
**
8%
8%
8%
**
11%
8%
8%
12%
10%
**
**
8%
9%
13%
14%
**
**
**
13%
**
14%
7%
**
14%
27%
85%
16%
13%
**
**
88%
6%
8%
6%
**
**
**
12%
**
Fairly dissatisfied
112
21
10
**
13
23
107
5
10
**
**
102
7
5
4
**
**
**
7
**
7%
9%
9%
**
8%
6%
8%
3%
6%
**
**
8%
9%
7%
8%
**
**
**
7%
**
g
19%
9%
**
11%
20%
96%
4%
9%
**
**
91%
6%
5%
4%
**
**
**
7%
**
Very dissatisfied
65
13
4
**
5
17
59
6
10
**
**
54
4
1
3
**
**
**
4
**
4%
6%
4%
**
3%
4%
4%
4%
6%
**
**
4%
5%
1%
6%
**
**
**
4%
**
20%
6%
**
7%
26%
91%
9%
16%
**
**
83%
6%
1%
5%
**
**
**
7%
**
Don't know
29
6
7
**
11
15
25
4
6
**
**
23
3
9
2
**
**
**
5
**
2%
3%
6%
**
7%
4%
2%
2%
4%
**
**
2%
3%
12%
3%
**
**
**
5%
**
a
k
lnr
21%
22%
**
39%
53%
85%
13%
22%
**
**
77%
9%
31%
6%
**
**
**
17%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 93
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 72
Page 93
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE20C (QE8C). SHOWCARD Thinking about your fixed broadband internet service, please use this card to say how satisfied you are with your main supplier for... The reliability of the service from MAIN PROVIDER? (SINGLE CODE)
Base : Those with fixed broadband at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
~j
k
l
m
n
~o
~p
~q
r
~s
Unweighted total
2243
348
199
69
268
636
2080
160
268
46
99
1975
166
102
100
93
42
33
193
75
Effective Weighted Sample
1480
240
141
49
187
417
1350
131
176
30
60
1303
121
73
72
66
31
22
138
51
Total
1513
229
109
48
157
395
1349
165
164
30
55
1353
83
74
55
53
24
25
108
49
15%
7%
**
10%
26%
89%
11%
11%
**
**
89%
5%
5%
4%
**
**
**
7%
**
Very satisfied
703
96
55
**
76
190
640
64
79
**
**
626
40
35
24
**
**
**
52
**
46%
42%
50%
**
48%
48%
47%
39%
48%
**
**
46%
49%
47%
45%
**
**
**
48%
**
14%
8%
**
11%
27%
91%
9%
11%
**
**
89%
6%
5%
3%
**
**
**
7%
**
Fairly satisfied
602
105
36
**
54
149
532
68
69
**
**
536
32
21
22
**
**
**
38
**
40%
46%
33%
**
34%
38%
39%
41%
42%
**
**
40%
39%
29%
40%
**
**
**
35%
**
bd
17%
6%
**
9%
25%
88%
11%
11%
**
**
89%
5%
4%
4%
**
**
**
6%
**
Neither
96
9
8
**
12
23
80
18
5
**
**
91
4
8
6
**
**
**
10
**
6%
4%
7%
**
8%
6%
6%
11%
3%
**
**
7%
4%
11%
11%
**
**
**
9%
**
f
9%
8%
**
12%
24%
83%
19%
5%
**
**
95%
4%
9%
6%
**
**
**
10%
**
Fairly dissatisfied
60
10
4
**
5
17
51
9
5
**
**
55
4
1
1
**
**
**
2
**
4%
4%
3%
**
3%
4%
4%
5%
3%
**
**
4%
4%
2%
1%
**
**
**
2%
**
16%
6%
**
9%
29%
85%
15%
8%
**
**
92%
6%
2%
1%
**
**
**
3%
**
Very dissatisfied
27
4
1
**
1
4
23
4
2
**
**
25
1
-
*
**
**
**
1
**
2%
2%
1%
**
1%
1%
2%
2%
1%
**
**
2%
1%
-%
1%
**
**
**
1%
**
14%
3%
**
3%
14%
86%
14%
9%
**
**
91%
3%
-%
2%
**
**
**
3%
**
Don't know
26
6
6
**
10
13
23
3
5
**
**
20
2
8
2
**
**
**
5
**
2%
3%
6%
**
7%
3%
2%
2%
3%
**
**
1%
3%
11%
3%
**
**
**
5%
**
l
25%
25%
**
40%
49%
87%
11%
20%
**
**
79%
10%
31%
6%
**
**
**
21%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 94
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 73
Page 94
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE21 (QE35). READ OUT DESCRIPTION OF WIRELESS ROUTER. Have you or anyone in your household ever used a fixed wireless internet connection at home? (SINGLE CODE)
Base : Those with fixed broadband at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
~j
k
l
m
n
~o
~p
~q
r
~s
Unweighted total
2243
348
199
69
268
636
2080
160
268
46
99
1975
166
102
100
93
42
33
193
75
Effective Weighted Sample
1480
240
141
49
187
417
1350
131
176
30
60
1303
121
73
72
66
31
22
138
51
Total
1513
229
109
48
157
395
1349
165
164
30
55
1353
83
74
55
53
24
25
108
49
15%
7%
**
10%
26%
89%
11%
11%
**
**
89%
5%
5%
4%
**
**
**
7%
**
Yes & currently using
1131
159
58
**
84
256
1015
118
117
**
**
1017
51
34
32
**
**
**
59
**
75%
69%
53%
**
54%
65%
75%
72%
71%
**
**
75%
61%
45%
59%
**
**
**
55%
**
bd
m
14%
5%
**
7%
23%
90%
10%
10%
**
**
90%
4%
3%
3%
**
**
**
5%
**
Yes but stopped using
33
6
3
**
3
11
29
4
5
**
**
28
2
1
3
**
**
**
3
**
2%
3%
3%
**
2%
3%
2%
2%
3%
**
**
2%
3%
1%
5%
**
**
**
3%
**
18%
9%
**
10%
33%
88%
11%
15%
**
**
87%
7%
3%
9%
**
**
**
10%
**
No never used
314
57
38
**
58
111
273
40
38
**
**
277
27
31
19
**
**
**
38
**
21%
25%
35%
**
37%
28%
20%
24%
23%
**
**
20%
32%
41%
34%
**
**
**
35%
**
a
a
18%
12%
**
18%
35%
87%
13%
12%
**
**
88%
9%
10%
6%
**
**
**
12%
**
Don't know
36
8
10
**
12
18
33
3
5
**
**
31
3
9
1
**
**
**
7
**
2%
3%
10%
**
8%
5%
2%
2%
3%
**
**
2%
4%
12%
2%
**
**
**
7%
**
a
ln
22%
29%
**
34%
49%
92%
8%
13%
**
**
87%
8%
25%
3%
**
**
**
20%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 95
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 74
Page 95
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE22 (QE24). SHOWCARD How likely are you to get internet access at home in the next 12 months? (SINGLE CODE)
Base : Those without internet access at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
~g
h
~i
j
k
l
m
~n
~o
~p
q
r
s
Unweighted total
920
163
189
252
441
699
863
55
294
66
126
626
204
237
48
94
93
206
142
299
Effective Weighted Sample
596
101
113
171
283
444
551
46
193
46
89
400
140
154
32
68
56
129
99
186
Total
527
88
93
142
234
384
471
50
148
34
66
374
89
146
28
48
49
109
76
159
17%
18%
27%
44%
73%
89%
**
28%
**
12%
71%
17%
28%
**
**
**
21%
14%
30%
Certain to
20
1
*
-
*
7
18
**
2
**
2
17
*
*
**
**
**
-
*
*
4%
1%
*%
-%
*%
2%
4%
**
2%
**
2%
5%
*%
*%
**
**
**
-%
*%
*%
3%
1%
-%
1%
37%
88%
**
12%
**
8%
87%
*%
1%
**
**
**
-%
1%
*%
Very likely
18
*
3
1
4
12
17
**
3
**
1
15
*
4
**
**
**
1
3
1
3%
*%
3%
1%
2%
3%
4%
**
2%
**
1%
4%
*%
3%
**
**
**
1%
4%
1%
ls
2%
15%
7%
23%
68%
96%
**
15%
**
4%
84%
*%
22%
**
**
**
6%
17%
6%
Likely
44
5
4
3
7
26
35
**
6
**
2
38
4
4
**
**
**
3
2
6
8%
6%
4%
2%
3%
7%
7%
**
4%
**
3%
10%
4%
3%
**
**
**
3%
2%
4%
hj
12%
9%
8%
16%
60%
79%
**
13%
**
5%
87%
8%
8%
**
**
**
7%
3%
13%
Unlikely
61
10
9
10
19
39
56
**
11
**
6
50
7
12
**
**
**
12
6
13
12%
12%
10%
7%
8%
10%
12%
**
8%
**
9%
13%
8%
8%
**
**
**
11%
7%
8%
h
17%
15%
16%
31%
64%
91%
**
18%
**
9%
81%
12%
19%
**
**
**
20%
9%
22%
Very unlikely
74
18
12
19
32
59
68
**
24
**
6
50
10
22
**
**
**
12
10
22
14%
20%
13%
14%
13%
15%
14%
**
16%
**
10%
13%
11%
15%
**
**
**
11%
13%
14%
24%
17%
26%
43%
80%
92%
**
32%
**
9%
68%
14%
29%
**
**
**
17%
13%
29%
Certain not to
240
45
55
104
159
208
224
**
96
**
47
140
61
98
**
**
**
76
52
107
46%
51%
59%
73%
68%
54%
47%
**
65%
**
72%
37%
69%
67%
**
**
**
70%
68%
67%
ab
a
k
k
19%
23%
43%
66%
87%
93%
**
40%
**
20%
58%
25%
41%
**
**
**
32%
22%
45%
Don't know
70
9
9
4
13
32
55
**
6
**
2
64
7
6
**
**
**
4
4
10
13%
10%
10%
3%
6%
8%
12%
**
4%
**
3%
17%
8%
4%
**
**
**
4%
5%
6%
c
c
hj
12%
13%
6%
19%
45%
78%
**
9%
**
3%
91%
10%
9%
**
**
**
6%
5%
14%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 96
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 75
Page 96
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE23A (QE25A). Why are you unlikely to get internet access at home in the next 12 months? (MULTICODE) UNPROMPTED
Base : Those unlikely to get internet access at home in the next 12 months
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
~g
h
~i
j
k
l
m
~n
~o
~p
q
r
s
Unweighted total
687
133
163
241
404
577
657
29
258
63
113
429
185
219
44
85
83
192
129
275
Effective Weighted Sample
445
86
92
162
255
361
422
25
170
44
79
270
126
139
30
60
49
119
88
167
Total
375
73
76
133
210
307
347
23
131
33
59
239
78
132
27
41
41
101
67
142
19%
20%
36%
56%
82%
93%
**
35%
**
16%
64%
21%
35%
**
**
**
27%
18%
38%
No need
197
38
42
74
117
157
185
**
65
**
31
129
43
74
**
**
**
52
37
80
52%
52%
55%
56%
56%
51%
53%
**
50%
**
52%
54%
55%
56%
**
**
**
52%
54%
56%
19%
22%
38%
59%
80%
94%
**
33%
**
16%
66%
22%
38%
**
**
**
27%
19%
41%
Don't want a computer
126
30
33
48
81
109
116
**
50
**
24
74
28
53
**
**
**
45
22
59
34%
41%
43%
36%
39%
35%
33%
**
38%
**
41%
31%
35%
41%
**
**
**
45%
32%
42%
24%
26%
38%
64%
86%
92%
**
40%
**
19%
59%
22%
42%
**
**
**
36%
17%
47%
Too old to use the internet
96
15
23
60
83
93
92
**
51
**
25
44
29
54
**
**
**
48
25
58
26%
21%
30%
45%
40%
30%
26%
**
39%
**
42%
18%
37%
41%
**
**
**
48%
36%
41%
ab
a
k
k
16%
24%
62%
86%
96%
95%
**
53%
**
26%
45%
30%
56%
**
**
**
50%
26%
61%
Don't know how you use computers/ the
internet
94
20
20
42
62
82
90
**
37
**
19
53
21
41
**
**
**
34
17
44
25%
28%
26%
31%
29%
27%
26%
**
29%
**
33%
22%
26%
31%
**
**
**
34%
26%
31%
22%
21%
44%
66%
87%
95%
**
40%
**
21%
57%
22%
44%
**
**
**
37%
19%
47%
Too expensive to set up
60
14
4
6
10
47
55
**
17
**
4
42
5
5
**
**
**
7
1
9
16%
20%
6%
4%
5%
15%
16%
**
13%
**
7%
18%
6%
4%
**
**
**
7%
1%
6%
bcd
j
24%
7%
10%
17%
79%
91%
**
28%
**
7%
70%
8%
9%
**
**
**
12%
2%
15%
Computer is too expensive to buy
41
14
4
6
10
34
37
**
10
**
4
31
4
6
**
**
**
7
*
10
11%
19%
5%
5%
5%
11%
11%
**
7%
**
8%
13%
5%
5%
**
**
**
7%
*%
7%
bcd
r
r
r
33%
9%
15%
24%
84%
91%
**
24%
**
11%
75%
9%
15%
**
**
**
16%
*%
23%
Charges are too expensive
26
4
1
4
5
24
24
**
6
**
2
21
2
3
**
**
**
3
*
5
7%
6%
1%
3%
2%
8%
7%
**
4%
**
4%
9%
2%
2%
**
**
**
3%
*%
3%
16%
3%
15%
18%
92%
92%
**
21%
**
9%
80%
6%
12%
**
**
**
12%
*%
17%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 97
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 75
Page 97
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE23A (QE25A). Why are you unlikely to get internet access at home in the next 12 months? (MULTICODE) UNPROMPTED
Base : Those unlikely to get internet access at home in the next 12 months
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
~g
h
~i
j
k
l
m
~n
~o
~p
q
r
s
Unweighted total
687
133
163
241
404
577
657
29
258
63
113
429
185
219
44
85
83
192
129
275
Effective Weighted Sample
445
86
92
162
255
361
422
25
170
44
79
270
126
139
30
60
49
119
88
167
Total
375
73
76
133
210
307
347
23
131
33
59
239
78
132
27
41
41
101
67
142
19%
20%
36%
56%
82%
93%
**
35%
**
16%
64%
21%
35%
**
**
**
27%
18%
38%
Friends/ family member checks things on the
internet for me
26
4
7
9
16
22
26
**
11
**
4
16
6
11
**
**
**
6
8
9
7%
6%
10%
7%
8%
7%
7%
**
8%
**
6%
7%
7%
8%
**
**
**
6%
11%
6%
16%
28%
34%
62%
83%
97%
**
40%
**
14%
60%
21%
40%
**
**
**
24%
29%
32%
Worries/ concerns about privacy issues
24
12
3
6
8
17
17
**
8
**
4
16
2
7
**
**
**
3
4
5
7%
16%
4%
4%
4%
5%
5%
**
6%
**
7%
7%
2%
5%
**
**
**
3%
5%
3%
bcd
49%
12%
23%
34%
68%
68%
**
34%
**
17%
64%
8%
27%
**
**
**
13%
15%
20%
Concerned about security/ fraud
20
11
3
4
7
14
13
**
7
**
4
13
2
4
**
**
**
3
2
5
5%
15%
4%
3%
3%
4%
4%
**
5%
**
7%
6%
3%
3%
**
**
**
3%
3%
3%
bcd
54%
13%
19%
33%
67%
65%
**
34%
**
20%
66%
12%
21%
**
**
**
15%
9%
23%
Don't have a phone line
19
2
1
1
2
12
18
**
4
**
1
15
1
1
**
**
**
1
*
2
5%
3%
2%
1%
1%
4%
5%
**
3%
**
2%
6%
1%
1%
**
**
**
1%
1%
1%
12%
7%
5%
13%
64%
93%
**
21%
**
7%
77%
5%
8%
**
**
**
7%
2%
11%
Satisfied with using the internet elsewhere
12
2
*
1
1
5
9
**
2
**
-
10
1
*
**
**
**
-
1
-
3%
3%
1%
1%
1%
2%
3%
**
2%
**
-%
4%
1%
*%
**
**
**
-%
2%
-%
17%
4%
8%
12%
44%
74%
**
18%
**
-%
83%
8%
4%
**
**
**
-%
12%
-%
Satisfied with using the internet at work
3
-
1
*
1
1
2
**
*
**
-
3
1
-
**
**
**
*
1
*
1%
-%
1%
*%
*%
*%
1%
**
*%
**
-%
1%
1%
-%
**
**
**
*%
1%
*%
-%
19%
2%
21%
21%
62%
**
2%
**
-%
97%
21%
-%
**
**
**
2%
19%
2%
Other
47
11
7
13
21
33
41
**
15
**
6
32
8
12
**
**
**
9
9
12
13%
15%
10%
10%
10%
11%
12%
**
12%
**
10%
13%
11%
9%
**
**
**
9%
13%
8%
24%
16%
28%
44%
69%
87%
**
32%
**
12%
68%
17%
26%
**
**
**
19%
18%
25%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 98
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 75
Page 98
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE23A (QE25A). Why are you unlikely to get internet access at home in the next 12 months? (MULTICODE) UNPROMPTED
Base : Those unlikely to get internet access at home in the next 12 months
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
~g
h
~i
j
k
l
m
~n
~o
~p
q
r
s
Unweighted total
687
133
163
241
404
577
657
29
258
63
113
429
185
219
44
85
83
192
129
275
Effective Weighted Sample
445
86
92
162
255
361
422
25
170
44
79
270
126
139
30
60
49
119
88
167
Total
375
73
76
133
210
307
347
23
131
33
59
239
78
132
27
41
41
101
67
142
19%
20%
36%
56%
82%
93%
**
35%
**
16%
64%
21%
35%
**
**
**
27%
18%
38%
Don't know
3
*
*
2
2
2
3
**
3
**
-
*
2
*
**
**
**
-
1
1
1%
*%
*%
1%
1%
1%
1%
**
2%
**
-%
*%
2%
*%
**
**
**
-%
1%
1%
k
9%
5%
68%
73%
76%
100%
**
95%
**
-%
15%
70%
2%
**
**
**
-%
37%
36%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 99
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 76
Page 99
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE23B (QE25B). And, which one of these reasons is your MAIN reason for not getting internet access at home? (SINGLE CODE)
Base : Those unlikely to get internet access at home in the next 12 months
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
~g
h
~i
j
k
l
m
~n
~o
~p
q
r
s
Unweighted total
687
133
163
241
404
577
657
29
258
63
113
429
185
219
44
85
83
192
129
275
Effective Weighted Sample
445
86
92
162
255
361
422
25
170
44
79
270
126
139
30
60
49
119
88
167
Total
375
73
76
133
210
307
347
23
131
33
59
239
78
132
27
41
41
101
67
142
19%
20%
36%
56%
82%
93%
**
35%
**
16%
64%
21%
35%
**
**
**
27%
18%
38%
No need
108
17
23
42
66
85
101
**
36
**
14
70
25
41
**
**
**
31
19
47
29%
23%
31%
32%
31%
28%
29%
**
28%
**
24%
29%
32%
31%
**
**
**
31%
28%
33%
16%
22%
39%
61%
79%
94%
**
34%
**
13%
65%
23%
38%
**
**
**
29%
17%
44%
Too old to use the internet
56
7
12
39
51
55
53
**
27
**
15
28
18
33
**
**
**
27
17
34
15%
9%
15%
29%
24%
18%
15%
**
21%
**
26%
12%
23%
25%
**
**
**
27%
25%
24%
ab
a
k
k
12%
21%
71%
92%
100%
95%
**
49%
**
28%
50%
33%
59%
**
**
**
48%
31%
61%
Don't want a computer
55
12
18
17
35
47
51
**
21
**
11
34
12
23
**
**
**
19
11
25
15%
16%
24%
13%
17%
15%
15%
**
16%
**
18%
14%
16%
17%
**
**
**
19%
16%
17%
c
21%
33%
31%
64%
86%
92%
**
39%
**
20%
62%
22%
42%
**
**
**
35%
19%
45%
Don't know how you use computers/ the
internet
51
13
12
19
31
45
49
**
18
**
11
30
9
22
**
**
**
15
9
22
14%
18%
16%
14%
15%
15%
14%
**
14%
**
19%
13%
12%
16%
**
**
**
15%
13%
16%
26%
23%
37%
60%
89%
95%
**
35%
**
22%
59%
18%
42%
**
**
**
29%
17%
43%
Too expensive to set up
24
7
1
-
1
18
23
**
4
**
2
20
1
-
**
**
**
*
*
1
7%
9%
1%
-%
*%
6%
7%
**
3%
**
3%
8%
1%
-%
**
**
**
*%
*%
*%
bcd
h
27%
3%
-%
3%
75%
95%
**
18%
**
7%
81%
3%
-%
**
**
**
*%
*%
3%
Friends/family member checks things on the
internet for me
11
2
2
3
5
7
11
**
3
**
1
8
2
3
**
**
**
*
3
2
3%
3%
3%
2%
2%
2%
3%
**
2%
**
2%
3%
3%
2%
**
**
**
*%
4%
1%
q
21%
22%
24%
46%
61%
100%
**
30%
**
10%
71%
22%
24%
**
**
**
3%
28%
18%
Computer is too expensive to buy
10
2
-
-
-
9
10
**
1
**
*
9
-
-
**
**
**
-
-
-
3%
2%
-%
-%
-%
3%
3%
**
1%
**
1%
4%
-%
-%
**
**
**
-%
-%
-%
d
15%
-%
-%
-%
85%
100%
**
12%
**
5%
87%
-%
-%
**
**
**
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 100
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 76
Page 100
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE23B (QE25B). And, which one of these reasons is your MAIN reason for not getting internet access at home? (SINGLE CODE)
Base : Those unlikely to get internet access at home in the next 12 months
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
~g
h
~i
j
k
l
m
~n
~o
~p
q
r
s
Unweighted total
687
133
163
241
404
577
657
29
258
63
113
429
185
219
44
85
83
192
129
275
Effective Weighted Sample
445
86
92
162
255
361
422
25
170
44
79
270
126
139
30
60
49
119
88
167
Total
375
73
76
133
210
307
347
23
131
33
59
239
78
132
27
41
41
101
67
142
19%
20%
36%
56%
82%
93%
**
35%
**
16%
64%
21%
35%
**
**
**
27%
18%
38%
Worries/ concerns about privacy issues
8
5
-
1
1
2
6
**
2
**
1
6
1
-
**
**
**
1
-
1
2%
7%
-%
*%
*%
1%
2%
**
1%
**
1%
2%
1%
-%
**
**
**
1%
-%
*%
bcd
69%
-%
8%
8%
29%
78%
**
22%
**
8%
76%
8%
-%
**
**
**
8%
-%
8%
Charges are too expensive
7
*
*
*
*
7
7
**
2
**
*
5
*
*
**
**
**
*
*
*
2%
1%
*%
*%
*%
2%
2%
**
2%
**
1%
2%
*%
*%
**
**
**
*%
*%
*%
5%
5%
1%
6%
98%
92%
**
29%
**
6%
71%
3%
3%
**
**
**
3%
2%
4%
Satisfied with using the internet elsewhere
4
-
*
*
1
2
3
**
1
**
-
3
*
*
**
**
**
-
1
-
1%
-%
1%
*%
*%
1%
1%
**
1%
**
-%
1%
*%
*%
**
**
**
-%
1%
-%
-%
12%
2%
14%
56%
61%
**
18%
**
-%
81%
2%
12%
**
**
**
-%
14%
-%
Other
38
8
7
10
18
26
32
**
12
**
4
26
8
10
**
**
**
8
7
10
10%
11%
10%
8%
8%
8%
9%
**
9%
**
6%
11%
10%
8%
**
**
**
8%
11%
7%
22%
19%
27%
47%
68%
83%
**
32%
**
9%
68%
20%
26%
**
**
**
20%
20%
27%
Don't know
3
*
*
2
2
2
3
**
3
**
-
*
2
*
**
**
**
-
1
1
1%
*%
*%
1%
1%
1%
1%
**
2%
**
-%
*%
2%
*%
**
**
**
-%
1%
1%
k
9%
5%
68%
73%
76%
100%
**
95%
**
-%
15%
70%
2%
**
**
**
-%
37%
36%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 101
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 77
Page 101
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE24 (QENI1). EXPLAIN SATELLITE BROADBAND Were you aware that satellite broadband is available? (SINGLE CODE)
Base : All respondents in Scotland and Wales
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
~g
h
~i
~j
k
l
m
~n
~o
~p
~q
r
s
Unweighted total
980
136
127
93
220
417
965
14
174
43
61
806
106
114
48
53
35
84
101
119
Effective Weighted Sample
612
79
77
54
129
263
602
10
105
28
39
512
67
67
30
29
22
50
59
71
Total
308
40
31
27
58
129
303
6
45
12
16
255
23
35
13
15
7
23
28
30
13%
10%
**
19%
42%
98%
**
15%
**
**
83%
8%
11%
**
**
**
**
9%
10%
Yes
100
14
5
**
8
24
99
**
13
**
**
86
5
3
**
**
**
**
5
3
32%
35%
16%
**
14%
18%
33%
**
28%
**
**
34%
21%
10%
**
**
**
**
18%
10%
bd
14%
5%
**
8%
24%
100%
**
13%
**
**
86%
5%
3%
**
**
**
**
5%
3%
No
191
23
23
**
44
95
186
**
29
**
**
156
16
28
**
**
**
**
20
24
62%
57%
74%
**
76%
73%
61%
**
64%
**
**
61%
70%
80%
**
**
**
**
73%
79%
a
a
12%
12%
**
23%
50%
98%
**
15%
**
**
82%
9%
15%
**
**
**
**
11%
12%
Don't know
18
3
3
**
6
11
18
**
4
**
**
13
2
4
**
**
**
**
2
3
6%
8%
11%
**
10%
8%
6%
**
8%
**
**
5%
9%
10%
**
**
**
**
9%
11%
18%
18%
**
33%
61%
100%
**
21%
**
**
75%
12%
20%
**
**
**
**
14%
19%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 102
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 78
Page 102
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE25 (QE29). Before now, were you aware that you could make voice calls using the internet? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Yes
1653
228
112
56
168
467
1462
191
179
32
60
1477
98
70
47
53
32
35
101
67
73%
68%
53%
29%
41%
53%
73%
79%
53%
47%
48%
77%
55%
31%
54%
52%
42%
26%
52%
31%
bcd
cd
c
hij
mpqs
mqs
mqs
q
mqs
14%
7%
3%
10%
28%
88%
12%
11%
2%
4%
89%
6%
4%
3%
3%
2%
2%
6%
4%
No
565
100
94
131
224
386
516
46
151
34
60
411
78
147
36
48
45
95
84
140
25%
30%
44%
67%
55%
44%
26%
19%
45%
50%
48%
21%
43%
65%
41%
47%
58%
70%
44%
65%
a
abd
ab
g
k
k
k
lnor
lnr
lnor
lnor
18%
17%
23%
40%
68%
91%
8%
27%
6%
11%
73%
14%
26%
6%
9%
8%
17%
15%
25%
Don't know
38
5
5
8
14
20
32
6
9
2
4
30
4
9
5
2
*
6
7
7
2%
2%
3%
4%
3%
2%
2%
2%
3%
4%
3%
2%
2%
4%
6%
2%
*%
5%
4%
3%
p
14%
14%
21%
35%
52%
83%
16%
22%
6%
11%
77%
11%
24%
13%
5%
1%
17%
18%
17%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 103
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 79
Page 103
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE26 (QE29A). And do you or anyone in your household have access to internet voice services at home? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Yes
522
85
24
15
39
107
446
81
50
11
13
473
22
17
15
11
7
6
26
13
23%
25%
11%
8%
10%
12%
22%
33%
15%
16%
10%
25%
12%
7%
17%
11%
9%
4%
14%
6%
bcd
f
hj
qs
mqs
q
mqs
16%
5%
3%
7%
21%
85%
15%
10%
2%
2%
91%
4%
3%
3%
2%
1%
1%
5%
2%
No
1665
242
177
174
351
737
1501
155
275
54
108
1389
152
199
67
90
67
127
157
194
74%
73%
84%
89%
86%
84%
75%
64%
81%
80%
87%
72%
84%
88%
75%
87%
88%
93%
81%
91%
a
a
a
g
k
k
n
nr
n
n
lnr
lnr
15%
11%
10%
21%
44%
90%
9%
16%
3%
6%
83%
9%
12%
4%
5%
4%
8%
9%
12%
Don't know
69
7
10
7
16
28
62
6
13
3
3
55
6
10
7
3
2
5
9
7
3%
2%
5%
3%
4%
3%
3%
3%
4%
4%
3%
3%
3%
5%
7%
3%
3%
3%
5%
3%
10%
14%
10%
24%
41%
91%
9%
19%
4%
5%
81%
9%
15%
10%
4%
3%
7%
14%
10%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 104
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 80
Page 104
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE27 (QE30). Have you or anyone in your household ever used one of these services to make voice calls using the internet at home? (SINGLE CODE)
Base : Those with access to internet voice services at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
~b
~c
~d
e
f
~g
~h
~i
~j
k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
712
109
44
19
63
152
640
70
78
16
23
634
44
19
27
19
10
7
46
17
Effective Weighted Sample
470
80
31
13
43
101
413
56
54
13
14
418
31
15
21
13
8
4
33
11
Total
522
85
24
15
39
107
446
81
50
11
13
473
22
17
15
11
7
6
26
13
16%
**
**
**
21%
85%
**
**
**
**
91%
**
**
**
**
**
**
**
**
Yes & currently using
409
60
**
**
**
79
340
**
**
**
**
375
**
**
**
**
**
**
**
**
78%
71%
**
**
**
73%
76%
**
**
**
**
79%
**
**
**
**
**
**
**
**
15%
**
**
**
19%
83%
**
**
**
**
92%
**
**
**
**
**
**
**
**
Yes but stopped using
55
14
**
**
**
13
50
**
**
**
**
48
**
**
**
**
**
**
**
**
11%
17%
**
**
**
13%
11%
**
**
**
**
10%
**
**
**
**
**
**
**
**
25%
**
**
**
24%
91%
**
**
**
**
87%
**
**
**
**
**
**
**
**
No never used
53
9
**
**
**
14
51
**
**
**
**
47
**
**
**
**
**
**
**
**
10%
10%
**
**
**
13%
11%
**
**
**
**
10%
**
**
**
**
**
**
**
**
16%
**
**
**
27%
97%
**
**
**
**
88%
**
**
**
**
**
**
**
**
Don't know
5
2
**
**
**
1
5
**
**
**
**
4
**
**
**
**
**
**
**
**
1%
3%
**
**
**
1%
1%
**
**
**
**
1%
**
**
**
**
**
**
**
**
46%
**
**
**
18%
100%
**
**
**
**
84%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 105
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 81
Page 105
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE28 (QE31). Which supplier does/ did your household use to make voice calls using the internet? (SINGLE CODE)
Base : Those who have ever used internet voice services at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
e
f
~g
~h
~i
~j
k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
639
96
36
16
52
131
569
68
65
14
21
574
37
15
22
15
10
5
37
15
Effective Weighted Sample
420
72
27
11
37
87
365
55
45
12
12
375
26
12
18
10
8
2
28
9
Total
464
74
21
13
34
92
390
79
43
10
11
423
20
14
14
9
7
3
23
11
**
**
**
**
20%
84%
**
**
**
**
91%
**
**
**
**
**
**
**
**
Skype
393
**
**
**
**
76
330
**
**
**
**
360
**
**
**
**
**
**
**
**
85%
**
**
**
**
83%
85%
**
**
**
**
85%
**
**
**
**
**
**
**
**
**
**
**
**
19%
84%
**
**
**
**
92%
**
**
**
**
**
**
**
**
MSN Messenger
33
**
**
**
**
8
28
**
**
**
**
30
**
**
**
**
**
**
**
**
7%
**
**
**
**
8%
7%
**
**
**
**
7%
**
**
**
**
**
**
**
**
**
**
**
**
24%
84%
**
**
**
**
93%
**
**
**
**
**
**
**
**
BT Broadband voice/Home Hub
16
**
**
**
**
5
15
**
**
**
**
15
**
**
**
**
**
**
**
**
4%
**
**
**
**
5%
4%
**
**
**
**
3%
**
**
**
**
**
**
**
**
**
**
**
**
30%
93%
**
**
**
**
90%
**
**
**
**
**
**
**
**
BT Communicator
13
**
**
**
**
-
8
**
**
**
**
12
**
**
**
**
**
**
**
**
3%
**
**
**
**
-%
2%
**
**
**
**
3%
**
**
**
**
**
**
**
**
**
**
**
**
-%
63%
**
**
**
**
92%
**
**
**
**
**
**
**
**
Orange broadband/ Wanadoo/ Livebox
7
**
**
**
**
1
7
**
**
**
**
7
**
**
**
**
**
**
**
**
1%
**
**
**
**
1%
2%
**
**
**
**
2%
**
**
**
**
**
**
**
**
**
**
**
**
8%
100%
**
**
**
**
100%
**
**
**
**
**
**
**
**
Vonage
3
**
**
**
**
1
2
**
**
**
**
3
**
**
**
**
**
**
**
**
1%
**
**
**
**
1%
1%
**
**
**
**
1%
**
**
**
**
**
**
**
**
**
**
**
**
32%
61%
**
**
**
**
100%
**
**
**
**
**
**
**
**
Other
20
**
**
**
**
2
19
**
**
**
**
17
**
**
**
**
**
**
**
**
4%
**
**
**
**
2%
5%
**
**
**
**
4%
**
**
**
**
**
**
**
**
**
**
**
**
10%
99%
**
**
**
**
87%
**
**
**
**
**
**
**
**
Don't know
12
**
**
**
**
5
11
**
**
**
**
9
**
**
**
**
**
**
**
**
3%
**
**
**
**
6%
3%
**
**
**
**
2%
**
**
**
**
**
**
**
**
**
**
**
**
44%
92%
**
**
**
**
78%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 106
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 82
Page 106
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH1A. SHOWCARD Which, if any, of these types of television does your household receive at the moment? (MULTICODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Only terrestrial TV (Channels 1-4/1-5)
92
12
12
27
38
60
84
7
22
3
9
71
14
24
6
6
8
18
12
27
4%
4%
6%
14%
9%
7%
4%
3%
6%
5%
7%
4%
8%
11%
7%
6%
11%
13%
6%
12%
ab
a
k
k
or
or
13%
13%
29%
42%
65%
92%
8%
23%
4%
9%
77%
16%
26%
6%
7%
9%
20%
13%
29%
Terrestrial TV
332
49
45
31
76
137
294
36
62
12
17
273
36
40
25
21
14
16
46
30
15%
15%
21%
16%
19%
16%
15%
15%
18%
18%
13%
14%
20%
18%
28%
20%
18%
12%
24%
14%
a
k
q
mqs
q
qs
15%
14%
9%
23%
41%
89%
11%
19%
4%
5%
82%
11%
12%
8%
6%
4%
5%
14%
9%
Cable TV (through Virgin Media - previously
NTL and Telewest)
357
50
28
11
39
106
317
42
40
8
16
317
19
21
7
12
6
14
19
20
16%
15%
13%
6%
10%
12%
16%
17%
12%
11%
13%
17%
10%
9%
8%
11%
8%
10%
10%
9%
cd
c
h
14%
8%
3%
11%
30%
89%
12%
11%
2%
4%
89%
5%
6%
2%
3%
2%
4%
5%
6%
Satellite TV (Sky)
879
133
69
41
110
281
759
113
111
17
40
769
61
48
28
31
21
30
59
50
39%
40%
33%
21%
27%
32%
38%
47%
33%
26%
32%
40%
34%
21%
31%
30%
27%
22%
31%
24%
cd
c
f
hij
mqs
m
mq
15%
8%
5%
12%
32%
86%
13%
13%
2%
5%
87%
7%
5%
3%
4%
2%
3%
7%
6%
Satellite TV (Other)
48
12
5
3
8
19
42
6
8
1
2
40
6
1
3
2
1
1
5
2
2%
4%
2%
1%
2%
2%
2%
2%
2%
2%
2%
2%
3%
1%
4%
2%
1%
1%
3%
1%
m
m
26%
10%
6%
16%
40%
88%
12%
16%
3%
4%
84%
13%
3%
7%
4%
2%
3%
11%
4%
Freeview (through a set-top box or digital
television set) with ONLY free channels
1133
158
119
111
229
461
1038
95
190
45
64
943
92
137
50
60
43
77
109
120
50%
47%
56%
57%
56%
53%
52%
39%
56%
67%
52%
49%
51%
61%
56%
58%
56%
56%
57%
56%
a
a
a
g
k
jk
l
14%
10%
10%
20%
41%
92%
8%
17%
4%
6%
83%
8%
12%
4%
5%
4%
7%
10%
11%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 107
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 82
Page 107
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH1A. SHOWCARD Which, if any, of these types of television does your household receive at the moment? (MULTICODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Freeview (through a set-top box or digital
television set) with free channels PLUS top-up
channels such as ESPN, TV favourites,
Picturebox films)
96
17
11
13
24
42
90
6
17
5
6
80
9
15
5
3
4
12
8
16
4%
5%
5%
7%
6%
5%
4%
2%
5%
7%
5%
4%
5%
7%
6%
3%
5%
9%
4%
7%
o
17%
11%
14%
25%
44%
94%
6%
17%
5%
7%
83%
9%
16%
5%
3%
4%
12%
8%
16%
Digital TV via a broadband DSL line (e.g. BT
Vision, Tiscali)
42
3
1
1
2
8
37
5
5
*
3
38
2
1
1
*
1
1
1
1
2%
1%
*%
1%
1%
1%
2%
2%
1%
*%
3%
2%
1%
*%
1%
*%
1%
1%
1%
1%
7%
2%
4%
6%
18%
88%
12%
11%
*%
8%
90%
4%
2%
1%
1%
2%
2%
2%
3%
No TV in household
47
7
1
2
3
7
40
7
5
2
1
43
2
1
*
2
*
1
2
1
2%
2%
1%
1%
1%
1%
2%
3%
1%
2%
1%
2%
1%
*%
*%
2%
*%
1%
1%
1%
14%
3%
4%
7%
16%
86%
14%
10%
3%
3%
91%
5%
2%
*%
4%
*%
3%
4%
3%
Don't know
2
-
-
2
2
2
2
-
1
-
-
1
-
2
1
1
-
1
1
1
*%
-%
-%
1%
1%
*%
*%
-%
*%
-%
-%
*%
-%
1%
1%
1%
-%
*%
1%
*%
a
-%
-%
105%
105%
105%
100%
-%
32%
-%
-%
71%
-%
105%
33%
41%
-%
32%
73%
32%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 108
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 83
Page 108
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH1B. SHOWCARD And which of these do you consider is your MAIN type of television? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Only terrestrial TV (Channels 1-4/1-5)
56
7
6
21
26
39
52
3
12
1
5
44
8
18
4
5
5
12
9
17
2%
2%
3%
11%
6%
5%
3%
1%
3%
2%
4%
2%
4%
8%
5%
5%
7%
9%
5%
8%
ab
ab
13%
10%
37%
47%
70%
93%
6%
21%
3%
9%
79%
14%
33%
7%
9%
9%
21%
17%
30%
Terrestrial TV
61
11
11
13
24
37
56
6
20
6
7
43
12
12
9
3
6
7
12
13
3%
3%
5%
7%
6%
4%
3%
3%
6%
9%
5%
2%
7%
5%
10%
3%
7%
5%
6%
6%
k
k
k
o
18%
18%
21%
40%
60%
91%
10%
32%
10%
11%
70%
20%
20%
14%
5%
9%
11%
19%
21%
Cable TV (through Virgin Media - previously
NTL and Telewest)
341
49
26
11
37
101
304
39
39
8
15
302
18
20
7
11
6
13
18
19
15%
15%
12%
6%
9%
12%
15%
16%
11%
11%
12%
16%
10%
9%
8%
11%
8%
9%
9%
9%
cd
c
h
14%
8%
3%
11%
30%
89%
11%
11%
2%
5%
89%
5%
6%
2%
3%
2%
4%
5%
6%
Satellite TV (Sky)
863
130
68
40
108
276
747
109
108
17
39
755
60
48
27
31
21
30
58
50
38%
39%
32%
20%
27%
32%
37%
45%
32%
26%
31%
39%
33%
21%
30%
30%
27%
22%
30%
23%
cd
c
f
hij
mqs
m
15%
8%
5%
13%
32%
87%
13%
13%
2%
4%
88%
7%
6%
3%
4%
2%
3%
7%
6%
Satellite TV (Other)
39
10
4
2
6
17
34
6
5
*
2
34
5
1
3
2
1
1
5
2
2%
3%
2%
1%
2%
2%
2%
2%
1%
*%
1%
2%
3%
*%
3%
2%
1%
1%
2%
1%
m
26%
10%
6%
16%
44%
86%
15%
13%
1%
4%
87%
13%
3%
6%
5%
1%
3%
12%
4%
Freeview (through a set-top box or digital
television set) with ONLY free channels
753
106
87
91
178
354
691
63
134
30
49
617
68
110
35
46
35
62
81
97
33%
32%
41%
47%
44%
41%
34%
26%
40%
44%
40%
32%
38%
49%
40%
44%
46%
45%
42%
45%
a
a
a
g
k
k
l
14%
12%
12%
24%
47%
92%
8%
18%
4%
7%
82%
9%
15%
5%
6%
5%
8%
11%
13%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 109
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 83
Page 109
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH1B. SHOWCARD And which of these do you consider is your MAIN type of television? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Freeview (through a set-top box or digital
television set) with free channels PLUS top-up
channels such as ESPN, TV favourites,
Picturebox films)
60
11
7
12
19
34
54
5
13
4
4
47
6
13
3
2
3
10
6
13
3%
3%
3%
6%
5%
4%
3%
2%
4%
5%
4%
2%
3%
6%
4%
2%
4%
8%
3%
6%
lor
19%
12%
20%
31%
56%
91%
8%
21%
6%
7%
79%
9%
22%
6%
4%
5%
17%
9%
22%
Digital TV via a broadband DSL line (e.g. BT
Vision, Tiscali)
34
2
1
1
2
6
29
5
3
*
2
31
2
-
1
*
1
-
1
1
2%
1%
*%
*%
*%
1%
1%
2%
1%
*%
2%
2%
1%
-%
1%
*%
1%
-%
1%
*%
6%
3%
2%
5%
16%
85%
15%
10%
*%
6%
91%
5%
-%
2%
1%
2%
-%
3%
2%
No TV in household
47
7
1
2
3
7
40
7
5
2
1
43
2
1
*
2
*
1
2
1
2%
2%
1%
1%
1%
1%
2%
3%
1%
2%
1%
2%
1%
*%
*%
2%
*%
1%
1%
1%
14%
3%
4%
7%
16%
86%
14%
10%
3%
3%
91%
5%
2%
*%
4%
*%
3%
4%
3%
Don't know
2
-
-
2
2
2
2
-
1
-
-
1
-
2
1
1
-
1
1
1
*%
-%
-%
1%
1%
*%
*%
-%
*%
-%
-%
*%
-%
1%
1%
1%
-%
*%
1%
*%
a
-%
-%
105%
105%
105%
100%
-%
32%
-%
-%
71%
-%
105%
33%
41%
-%
32%
73%
32%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 110
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 84
Page 110
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH2 (QH50). How many TV sets are there in ALL rooms of your house? (SINGLE CODE)
Base : Those with a TV in the household
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3412
529
404
321
725
1452
3174
233
594
115
230
2818
381
344
157
189
139
240
346
379
Effective Weighted Sample
2233
353
264
218
481
940
2042
189
386
76
152
1843
270
229
109
131
91
151
240
242
Total
2207
327
209
191
401
863
1967
236
333
66
123
1874
177
223
88
101
77
135
189
212
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
10%
One
(1.0)
599
82
62
89
152
299
496
104
120
27
50
477
61
91
26
26
29
71
52
100
27%
25%
30%
47%
38%
35%
25%
44%
36%
41%
40%
25%
34%
41%
30%
26%
38%
52%
28%
47%
abd
ab
f
k
k
k
or
o
lmnopr
lnor
14%
10%
15%
25%
50%
83%
17%
20%
5%
8%
80%
10%
15%
4%
4%
5%
12%
9%
17%
Two
(2.0)
777
129
88
71
158
296
708
66
100
19
34
677
70
88
35
53
25
45
88
70
35%
40%
42%
37%
40%
34%
36%
28%
30%
28%
28%
36%
39%
40%
40%
53%
33%
33%
47%
33%
g
hj
lmnpqs
pqs
17%
11%
9%
20%
38%
91%
8%
13%
2%
4%
87%
9%
11%
4%
7%
3%
6%
11%
9%
Three
(3.0)
463
70
36
23
58
160
419
44
69
15
24
394
28
30
15
16
16
12
31
27
21%
21%
17%
12%
15%
19%
21%
19%
21%
22%
20%
21%
16%
13%
17%
16%
20%
9%
17%
13%
cd
q
q
q
q
15%
8%
5%
13%
35%
91%
9%
15%
3%
5%
85%
6%
6%
3%
3%
3%
3%
7%
6%
Four
(4.0)
242
28
14
7
22
71
228
13
26
3
8
217
10
11
7
4
4
7
11
10
11%
9%
7%
4%
5%
8%
12%
5%
8%
5%
7%
12%
6%
5%
8%
4%
5%
5%
6%
5%
c
g
h
12%
6%
3%
9%
29%
94%
5%
11%
1%
3%
90%
4%
5%
3%
2%
2%
3%
5%
4%
Five or more
(5.0)
110
16
7
1
8
32
100
9
15
1
4
95
6
2
5
2
1
*
7
1
5%
5%
3%
*%
2%
4%
5%
4%
5%
2%
3%
5%
3%
1%
6%
2%
1%
*%
4%
*%
cd
c
qs
mqs
mqs
14%
6%
1%
7%
29%
91%
9%
14%
1%
4%
86%
5%
2%
5%
1%
1%
*%
6%
1%
Don't know
20
1
3
1
4
9
20
-
5
1
2
15
3
1
-
*
2
1
*
4
1%
*%
1%
1%
1%
1%
1%
-%
1%
2%
2%
1%
2%
*%
-%
*%
3%
1%
*%
2%
r
6%
13%
7%
20%
46%
100%
-%
24%
7%
11%
77%
15%
5%
-%
2%
11%
7%
2%
18%
Mean number of TV sets
2.3
2.3
2.1
1.7
1.9
2.1
2.3
2.0
2.1
2.0
2.0
2.3
2.0
1.9
2.2
2.0
1.9
1.7
2.1
1.8
bcd
cd
c
g
hij
mqs
q
mqs
qs
q
mqs
Standard deviation
1.13
1.08
1.02
.84
.96
1.09
1.13
1.10
1.14
1.01
1.09
1.13
1.02
.90
1.13
.86
.94
.84
.99
.89
Standard error
.02
.05
.05
.05
.04
.03
.02
.07
.05
.09
.07
.02
.05
.05
.09
.06
.08
.05
.05
.05
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 111
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 85
Page 111
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH3 (QH51). SHOWCARD When did you last buy a TV set for the MAIN viewing room in your house? (SINGLE CODE)
Base : Those with a TV in the household
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3412
529
404
321
725
1452
3174
233
594
115
230
2818
381
344
157
189
139
240
346
379
Effective Weighted Sample
2233
353
264
218
481
940
2042
189
386
76
152
1843
270
229
109
131
91
151
240
242
Total
2207
327
209
191
401
863
1967
236
333
66
123
1874
177
223
88
101
77
135
189
212
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
10%
In the last 6 months
207
25
19
22
41
83
185
23
40
7
15
169
14
27
10
7
11
14
16
24
9%
8%
9%
12%
10%
10%
9%
10%
12%
11%
12%
9%
8%
12%
11%
7%
14%
10%
9%
12%
12%
9%
11%
20%
40%
89%
11%
19%
3%
7%
81%
7%
13%
5%
3%
5%
7%
8%
12%
6-12 months ago
334
41
23
23
46
120
307
24
42
9
13
293
24
22
9
17
9
12
26
20
15%
13%
11%
12%
12%
14%
16%
10%
12%
13%
11%
16%
14%
10%
10%
17%
11%
9%
14%
10%
qs
12%
7%
7%
14%
36%
92%
7%
12%
3%
4%
88%
7%
7%
3%
5%
3%
3%
8%
6%
More than a year ago, up to 2 years ago
512
77
46
26
72
163
448
66
66
13
25
446
33
39
25
19
8
21
43
29
23%
23%
22%
14%
18%
19%
23%
28%
20%
20%
21%
24%
19%
17%
28%
19%
11%
15%
23%
14%
c
c
mpqs
ps
15%
9%
5%
14%
32%
87%
13%
13%
3%
5%
87%
7%
8%
5%
4%
2%
4%
8%
6%
More than 2 years ago, up to 3 years ago
360
62
29
29
58
132
314
46
47
10
16
313
28
30
9
15
15
19
25
34
16%
19%
14%
15%
15%
15%
16%
19%
14%
15%
13%
17%
16%
14%
11%
15%
19%
14%
13%
16%
17%
8%
8%
16%
37%
87%
13%
13%
3%
4%
87%
8%
8%
3%
4%
4%
5%
7%
9%
More than 3 years ago
726
118
90
87
177
334
651
71
130
26
52
594
75
102
34
41
33
69
75
102
33%
36%
43%
45%
44%
39%
33%
30%
39%
39%
43%
32%
42%
45%
38%
41%
42%
51%
40%
48%
a
a
k
k
nr
16%
12%
12%
24%
46%
90%
10%
18%
4%
7%
82%
10%
14%
5%
6%
4%
10%
10%
14%
Don't know
68
4
2
4
6
31
63
6
9
2
2
60
2
4
1
2
2
2
3
3
3%
1%
1%
2%
2%
4%
3%
2%
3%
2%
2%
3%
1%
2%
1%
2%
2%
1%
2%
2%
5%
3%
6%
9%
46%
92%
9%
13%
2%
3%
88%
3%
6%
2%
2%
2%
3%
4%
5%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 112
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 86
Page 112
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH4 (QH52). SHOWCARD Which, if any, of these features do you have on the MAIN TV in your house? (MULTICODE)
Base : Those with a TV in the household
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3412
529
404
321
725
1452
3174
233
594
115
230
2818
381
344
157
189
139
240
346
379
Effective Weighted Sample
2233
353
264
218
481
940
2042
189
386
76
152
1843
270
229
109
131
91
151
240
242
Total
2207
327
209
191
401
863
1967
236
333
66
123
1874
177
223
88
101
77
135
189
212
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
10%
Access to digital TV channels (without the
need for a separate set-top box, i.e. built-in
Freeview or Freesat)
1244
191
110
86
196
431
1148
93
189
42
68
1056
95
102
54
53
41
49
107
90
56%
58%
53%
45%
49%
50%
58%
39%
57%
64%
55%
56%
53%
46%
61%
52%
53%
36%
57%
42%
cd
g
qs
mqs
q
q
mqs
15%
9%
7%
16%
35%
92%
7%
15%
3%
5%
85%
8%
8%
4%
4%
3%
4%
9%
7%
Built-in DVD player (i.e. not a standalone DVD
player that you need to connect to your TV)
151
25
15
14
29
52
131
19
15
4
5
136
16
13
8
6
5
10
14
15
7%
8%
7%
7%
7%
6%
7%
8%
4%
7%
4%
7%
9%
6%
9%
6%
6%
8%
7%
7%
17%
10%
9%
19%
35%
87%
13%
10%
3%
3%
90%
11%
8%
5%
4%
3%
7%
9%
10%
Access to the internet (to access web pages or
video streamed through the TV using any
means, e.g. games console)
104
9
10
1
11
22
99
5
14
2
2
90
6
4
3
3
4
1
6
5
5%
3%
5%
*%
3%
3%
5%
2%
4%
3%
2%
5%
4%
2%
3%
3%
5%
1%
3%
2%
c
c
c
q
9%
9%
1%
10%
21%
95%
5%
14%
2%
2%
87%
6%
4%
2%
3%
4%
1%
6%
5%
3D-capability (i.e. 3D ready - ability to watch
programmes in 3D)
36
3
1
-
1
3
34
2
*
-
*
36
1
*
*
*
-
1
*
1
2%
1%
*%
-%
*%
*%
2%
1%
*%
-%
*%
2%
*%
*%
*%
*%
-%
*%
*%
*%
h
9%
3%
-%
3%
8%
95%
5%
*%
-%
*%
100%
2%
1%
*%
1%
-%
2%
1%
2%
None of these
799
121
81
87
168
364
676
122
131
21
50
666
67
101
28
35
32
72
63
105
36%
37%
39%
45%
42%
42%
34%
52%
39%
32%
41%
36%
38%
45%
32%
35%
42%
54%
33%
49%
a
f
nr
lnor
lnor
15%
10%
11%
21%
46%
85%
15%
16%
3%
6%
83%
8%
13%
3%
4%
4%
9%
8%
13%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 113
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 86
Page 113
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH4 (QH52). SHOWCARD Which, if any, of these features do you have on the MAIN TV in your house? (MULTICODE)
Base : Those with a TV in the household
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3412
529
404
321
725
1452
3174
233
594
115
230
2818
381
344
157
189
139
240
346
379
Effective Weighted Sample
2233
353
264
218
481
940
2042
189
386
76
152
1843
270
229
109
131
91
151
240
242
Total
2207
327
209
191
401
863
1967
236
333
66
123
1874
177
223
88
101
77
135
189
212
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
10%
Don't know
66
7
7
10
17
36
60
6
7
1
2
59
4
13
1
9
*
7
10
7
3%
2%
3%
5%
4%
4%
3%
2%
2%
1%
2%
3%
2%
6%
1%
8%
*%
5%
5%
3%
lp
lnps
p
p
11%
11%
15%
26%
54%
91%
9%
11%
1%
3%
89%
6%
20%
2%
13%
*%
11%
15%
11%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 114
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 87
Page 114
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH5 (QH53). Is the MAIN TV in your household an HDTV set or HD ready? (SINGLE CODE)
Base : Those with a TV in the household
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3412
529
404
321
725
1452
3174
233
594
115
230
2818
381
344
157
189
139
240
346
379
Effective Weighted Sample
2233
353
264
218
481
940
2042
189
386
76
152
1843
270
229
109
131
91
151
240
242
Total
2207
327
209
191
401
863
1967
236
333
66
123
1874
177
223
88
101
77
135
189
212
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
10%
Yes, the main TV in the household is an HDTV
set or HD ready
1356
208
113
76
189
448
1224
130
175
33
59
1182
94
95
51
46
44
47
97
92
61%
64%
54%
40%
47%
52%
62%
55%
53%
49%
48%
63%
53%
42%
58%
45%
58%
35%
52%
43%
bcd
c
g
hij
mqs
moqs
mqs
mq
15%
8%
6%
14%
33%
90%
10%
13%
2%
4%
87%
7%
7%
4%
3%
3%
3%
7%
7%
No
707
95
81
81
162
333
617
88
126
24
45
580
71
92
29
44
26
63
73
89
32%
29%
39%
42%
40%
39%
31%
37%
38%
36%
37%
31%
40%
41%
33%
43%
34%
46%
39%
42%
a
a
a
k
n
13%
11%
11%
23%
47%
87%
12%
18%
3%
6%
82%
10%
13%
4%
6%
4%
9%
10%
13%
Don't know
144
24
15
34
50
81
125
18
31
10
19
111
13
37
7
11
6
25
18
31
7%
7%
7%
18%
12%
9%
6%
8%
9%
15%
15%
6%
7%
17%
8%
11%
8%
19%
10%
15%
ab
ab
k
k
k
lnpr
lnpr
l
17%
11%
24%
34%
56%
87%
13%
22%
7%
13%
77%
9%
26%
5%
8%
4%
18%
13%
22%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 115
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 88
Page 115
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH6 (QH54) Although you have an HDTV ready set, to actually watch TV channels and programmes that are broadcast in high definition, you need an HD set top box or a TV with built-in HDTV receiver. For the main TV set, does your household
have an HDTV service - from either Sky, Virgin Media, Freesat or Freeview? (SINGLE CODE)
Base : Those whose main TV set is an HDTV or HD-ready
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
~n
~o
~p
~q
r
s
Unweighted total
2035
315
217
117
334
726
1902
129
303
51
112
1732
197
137
97
95
72
70
192
142
Effective Weighted Sample
1351
219
145
81
225
477
1245
101
199
35
71
1151
145
92
67
66
51
46
133
96
Total
1356
208
113
76
189
448
1224
130
175
33
59
1182
94
95
51
46
44
47
97
92
15%
8%
6%
14%
33%
90%
10%
13%
**
4%
87%
7%
7%
**
**
**
**
7%
7%
Yes
726
121
52
29
81
193
657
64
89
**
31
638
42
39
**
**
**
**
42
39
54%
58%
46%
38%
43%
43%
54%
49%
51%
**
53%
54%
45%
41%
**
**
**
**
43%
42%
bcd
17%
7%
4%
11%
27%
90%
9%
12%
**
4%
88%
6%
5%
**
**
**
**
6%
5%
No
590
82
56
43
99
238
532
61
80
**
26
510
47
52
**
**
**
**
51
47
44%
40%
49%
57%
52%
53%
43%
47%
46%
**
44%
43%
49%
55%
**
**
**
**
53%
52%
a
a
14%
9%
7%
17%
40%
90%
10%
14%
**
4%
86%
8%
9%
**
**
**
**
9%
8%
Don't know
40
5
5
4
9
18
36
5
6
**
1
34
6
4
**
**
**
**
4
5
3%
2%
5%
5%
5%
4%
3%
4%
3%
**
2%
3%
6%
4%
**
**
**
**
4%
6%
12%
13%
10%
23%
45%
90%
12%
14%
**
4%
86%
14%
9%
**
**
**
**
10%
13%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 116
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 89
Page 116
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH7 (QH55). Which supplier provides your HD TV service, for your main TV set?
Base : Those with an HD TV service for their main TV set
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
~g
h
~i
~j
k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
1094
170
109
43
152
324
1025
65
146
20
56
948
93
59
44
43
32
33
87
65
Effective Weighted Sample
699
117
71
28
97
201
644
52
96
14
34
602
66
37
32
27
20
20
59
40
Total
726
121
52
29
81
193
657
64
89
14
31
638
42
39
22
20
19
20
42
39
17%
7%
**
11%
27%
90%
**
12%
**
**
88%
**
**
**
**
**
**
**
**
Sky (via satellite dish)
411
66
26
**
42
107
370
**
43
**
**
369
**
**
**
**
**
**
**
**
57%
55%
50%
**
52%
56%
56%
**
48%
**
**
58%
**
**
**
**
**
**
**
**
16%
6%
**
10%
26%
90%
**
10%
**
**
90%
**
**
**
**
**
**
**
**
Virgin Media (via cable)
157
21
8
**
8
28
144
**
20
**
**
138
**
**
**
**
**
**
**
**
22%
17%
15%
**
10%
15%
22%
**
22%
**
**
22%
**
**
**
**
**
**
**
**
13%
5%
**
5%
18%
92%
**
12%
**
**
88%
**
**
**
**
**
**
**
**
Freeviw (via TV aerial)
125
24
13
**
25
47
115
**
20
**
**
105
**
**
**
**
**
**
**
**
17%
20%
26%
**
31%
24%
17%
**
23%
**
**
16%
**
**
**
**
**
**
**
**
19%
11%
**
20%
38%
92%
**
16%
**
**
84%
**
**
**
**
**
**
**
**
Freesat (via satellite dish)
20
7
4
**
4
7
19
**
6
**
**
14
**
**
**
**
**
**
**
**
3%
6%
8%
**
5%
3%
3%
**
7%
**
**
2%
**
**
**
**
**
**
**
**
k
36%
21%
**
21%
33%
92%
**
31%
**
**
70%
**
**
**
**
**
**
**
**
Don't know
11
3
1
**
1
3
8
**
1
**
**
11
**
**
**
**
**
**
**
**
2%
2%
1%
**
1%
2%
1%
**
1%
**
**
2%
**
**
**
**
**
**
**
**
22%
6%
**
6%
27%
73%
**
5%
**
**
93%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 117
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 90
Page 117
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH8 (QH3). SHOWCARD Which of the following best describes your satellite TV service/s? (MULTICODE)
Base : Those with Satellite TV
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
~j
k
l
~m
~n
~o
~p
~q
r
s
Unweighted total
1525
238
157
79
236
531
1402
122
235
40
84
1290
149
87
64
68
47
57
132
104
Effective Weighted Sample
942
150
101
53
153
329
850
99
140
25
52
803
104
54
45
50
28
32
95
60
Total
924
144
73
43
117
300
798
119
118
19
42
807
67
50
31
33
22
31
64
52
16%
8%
**
13%
32%
86%
13%
13%
**
**
87%
7%
**
**
**
**
**
7%
6%
Sky satellite dish to receive subscription
channels - you pay a monthly subscription fee
805
121
56
**
94
253
701
98
102
**
**
704
56
**
**
**
**
**
53
42
87%
84%
77%
**
81%
84%
88%
82%
86%
**
**
87%
84%
**
**
**
**
**
82%
80%
15%
7%
**
12%
31%
87%
12%
13%
**
**
87%
7%
**
**
**
**
**
7%
5%
Sky satellite dish for free to air services only -
you pay no monthly subscription fee
55
11
7
**
10
20
39
15
7
**
**
47
4
**
**
**
**
**
5
4
6%
8%
10%
**
8%
7%
5%
13%
6%
**
**
6%
6%
**
**
**
**
**
8%
8%
f
20%
13%
**
18%
36%
72%
27%
13%
**
**
87%
8%
**
**
**
**
**
10%
8%
Freesat standard package with a dish and
standard set top box - you do not pay a
subscription fee
15
4
3
**
4
9
14
1
4
**
**
10
3
**
**
**
**
**
2
2
2%
3%
5%
**
4%
3%
2%
1%
3%
**
**
1%
4%
**
**
**
**
**
3%
4%
29%
23%
**
29%
60%
95%
4%
28%
**
**
71%
18%
**
**
**
**
**
15%
14%
Freesat HD package with a dish and high
definition (HD) set top box - you do not pay a
subscription fee
10
3
1
**
1
1
10
-
2
**
**
8
1
**
**
**
**
**
1
-
1%
2%
2%
**
1%
*%
1%
-%
2%
**
**
1%
2%
**
**
**
**
**
2%
-%
30%
13%
**
13%
14%
100%
-%
22%
**
**
80%
13%
**
**
**
**
**
13%
-%
Other satellite dish, showing mainly non-
English programmes where you pay a monthly
subscription fee
3
-
-
**
-
3
3
*
2
**
**
2
-
**
**
**
**
**
-
-
*%
-%
-%
**
-%
1%
*%
*%
1%
**
**
*%
-%
**
**
**
**
**
-%
-%
k
-%
-%
**
-%
86%
90%
11%
57%
**
**
48%
-%
**
**
**
**
**
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 118
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 90
Page 118
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH8 (QH3). SHOWCARD Which of the following best describes your satellite TV service/s? (MULTICODE)
Base : Those with Satellite TV
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
~j
k
l
~m
~n
~o
~p
~q
r
s
Unweighted total
1525
238
157
79
236
531
1402
122
235
40
84
1290
149
87
64
68
47
57
132
104
Effective Weighted Sample
942
150
101
53
153
329
850
99
140
25
52
803
104
54
45
50
28
32
95
60
Total
924
144
73
43
117
300
798
119
118
19
42
807
67
50
31
33
22
31
64
52
16%
8%
**
13%
32%
86%
13%
13%
**
**
87%
7%
**
**
**
**
**
7%
6%
Other satellite dish, showing mainly non-
English programmes where you do not pay a
monthly subscription fee
4
*
1
**
1
1
3
1
1
**
**
3
1
**
**
**
**
**
1
-
*%
*%
1%
**
*%
*%
*%
1%
1%
**
**
*%
1%
**
**
**
**
**
1%
-%
3%
12%
**
12%
12%
69%
32%
16%
**
**
85%
12%
**
**
**
**
**
12%
-%
Broadband satellite - satellite provided for the
use of broadband internet access but used to
access free to air satellite programmes
4
-
-
**
-
1
4
-
-
**
**
4
-
**
**
**
**
**
-
-
*%
-%
-%
**
-%
*%
1%
-%
-%
**
**
*%
-%
**
**
**
**
**
-%
-%
-%
-%
**
-%
20%
100%
-%
-%
**
**
100%
-%
**
**
**
**
**
-%
-%
Don't know
35
6
5
**
7
14
30
5
1
**
**
34
3
**
**
**
**
**
3
5
4%
4%
7%
**
6%
5%
4%
5%
1%
**
**
4%
4%
**
**
**
**
**
4%
9%
18%
14%
**
21%
40%
85%
15%
4%
**
**
96%
7%
**
**
**
**
**
8%
13%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 119
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 91
Page 119
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH9A (QR1A). Does your household have Sky+? (SINGLE CODE)
Base : Those with Sky TV
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
~j
k
l
~m
~n
~o
~p
~q
r
s
Unweighted total
1460
223
148
75
223
502
1342
117
222
37
80
1238
138
85
57
65
45
56
122
101
Effective Weighted Sample
900
140
93
49
142
310
809
98
131
23
49
770
94
52
39
47
27
31
86
58
Total
879
133
69
41
110
281
759
113
111
17
40
769
61
48
28
31
21
30
59
50
15%
8%
**
12%
32%
86%
13%
13%
**
**
87%
7%
**
**
**
**
**
7%
6%
Yes
649
104
41
**
61
187
584
61
77
**
**
573
36
**
**
**
**
**
37
24
74%
78%
60%
**
56%
66%
77%
54%
70%
**
**
75%
59%
**
**
**
**
**
63%
47%
bd
g
16%
6%
**
9%
29%
90%
9%
12%
**
**
88%
6%
**
**
**
**
**
6%
4%
No
215
26
23
**
43
88
165
49
30
**
**
185
23
**
**
**
**
**
21
22
25%
19%
33%
**
39%
31%
22%
43%
27%
**
**
24%
37%
**
**
**
**
**
35%
44%
a
a
f
12%
11%
**
20%
41%
76%
23%
14%
**
**
86%
11%
**
**
**
**
**
10%
10%
Don't know
14
3
5
**
6
7
10
3
3
**
**
11
2
**
**
**
**
**
1
5
2%
2%
7%
**
5%
2%
1%
3%
3%
**
**
1%
4%
**
**
**
**
**
2%
9%
22%
35%
**
43%
50%
72%
25%
23%
**
**
80%
17%
**
**
**
**
**
9%
34%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 120
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 92
Page 120
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH9B (QR1B). Does your household have V+? (SINGLE CODE)
Base : Those with Cable TV
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
e
f
~g
~h
~i
~j
k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
434
66
43
19
62
150
393
40
57
9
26
377
31
31
13
19
10
20
32
30
Effective Weighted Sample
330
52
36
13
48
112
294
32
43
7
18
286
25
24
11
13
8
17
24
25
Total
357
50
28
11
39
106
317
42
40
8
16
317
19
21
7
12
6
14
19
20
**
**
**
**
30%
89%
**
**
**
**
89%
**
**
**
**
**
**
**
**
Yes
172
**
**
**
**
30
154
**
**
**
**
156
**
**
**
**
**
**
**
**
48%
**
**
**
**
29%
49%
**
**
**
**
49%
**
**
**
**
**
**
**
**
**
**
**
**
18%
90%
**
**
**
**
91%
**
**
**
**
**
**
**
**
No
159
**
**
**
**
67
139
**
**
**
**
136
**
**
**
**
**
**
**
**
45%
**
**
**
**
63%
44%
**
**
**
**
43%
**
**
**
**
**
**
**
**
**
**
**
**
42%
87%
**
**
**
**
85%
**
**
**
**
**
**
**
**
Don't know
26
**
**
**
**
9
24
**
**
**
**
24
**
**
**
**
**
**
**
**
7%
**
**
**
**
8%
8%
**
**
**
**
8%
**
**
**
**
**
**
**
**
**
**
**
**
34%
94%
**
**
**
**
95%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 121
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 93
Page 121
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH9C (QR1C). Does your Freesat set top box allow you to record and store TV programmes, and also pause and rewind live TV programmes? (SINGLE CODE)
Base : Those with Freesat
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
44
13
9
3
12
21
43
1
12
2
5
32
7
5
5
1
3
3
6
6
Effective Weighted Sample
31
9
7
2
9
15
30
1
7
2
3
23
6
2
5
1
2
2
6
3
Total
25
7
5
1
6
10
24
1
6
1
2
19
4
2
3
1
2
*
3
2
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Yes
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
No
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 122
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 94
Page 122
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH9D (QR1D). Does your Freeview box or Freeview TV set allow to record and store TV programmes, and also pause and rewind live TV programmes (this includes Freeview Playback and Freeview Plus boxes)? (SINGLE CODE)
Base : Those with Freeview
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
~g
h
~i
j
k
l
m
~n
o
~p
q
r
s
Unweighted total
1972
306
247
198
445
861
1870
98
375
81
141
1597
224
221
93
117
82
153
210
235
Effective Weighted Sample
1252
198
154
132
285
539
1172
79
241
54
94
1008
156
145
63
81
51
92
144
143
Total
1219
175
127
123
250
498
1118
100
205
50
70
1014
100
150
55
62
47
86
117
133
14%
10%
10%
21%
41%
92%
**
17%
**
6%
83%
8%
12%
**
5%
**
7%
10%
11%
Yes
213
35
28
26
54
87
202
**
39
**
9
175
25
29
**
13
**
13
27
27
17%
20%
22%
21%
22%
17%
18%
**
19%
**
13%
17%
25%
19%
**
20%
**
15%
23%
20%
16%
13%
12%
25%
41%
95%
**
18%
**
4%
82%
12%
13%
**
6%
**
6%
13%
13%
No
892
124
85
90
174
370
813
**
149
**
58
743
66
108
**
45
**
64
80
94
73%
71%
67%
73%
70%
74%
73%
**
72%
**
83%
73%
66%
72%
**
72%
**
74%
69%
71%
hk
14%
9%
10%
20%
41%
91%
**
17%
**
7%
83%
7%
12%
**
5%
**
7%
9%
11%
Don't know
114
16
14
7
22
41
102
**
18
**
3
96
9
13
**
5
**
9
10
12
9%
9%
11%
6%
9%
8%
9%
**
9%
**
4%
9%
9%
8%
**
8%
**
11%
8%
9%
14%
12%
6%
19%
36%
90%
**
16%
**
3%
84%
8%
11%
**
4%
**
8%
9%
10%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 123
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 95
Page 123
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH9E (QR1E). Does your broadband TV service allow you to record and store TV programmes, and also pause and rewind live TV programmes? (SINGLE CODE)
Base : Those with Broadband TV
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
62
4
2
3
5
17
59
3
7
1
5
55
4
1
1
2
1
1
3
2
Effective Weighted Sample
37
3
2
2
4
11
35
3
4
1
3
32
3
1
1
1
1
1
2
2
Total
42
3
1
1
2
8
37
5
5
*
3
38
2
1
1
*
1
1
1
1
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Yes
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
No
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 124
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 96
Page 124
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH10 (QR5). SHOWCARD How often, if ever, do you use your DVR to watch recorded programmes? (SINGLE CODE)
Base : Those who own a DVR
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
~g
h
~i
~j
k
l
~m
~n
~o
~p
~q
r
~s
Unweighted total
1558
246
150
76
226
507
1469
87
216
35
82
1342
139
87
73
68
42
43
141
85
Effective Weighted Sample
1018
166
104
54
157
327
948
73
140
25
49
876
102
60
53
51
29
27
104
56
Total
1030
163
81
46
127
304
936
92
132
24
44
900
69
58
38
35
26
28
73
54
16%
8%
**
12%
30%
91%
**
13%
**
**
87%
7%
**
**
**
**
**
7%
**
More than once a week
488
75
36
**
59
142
450
**
69
**
**
419
30
**
**
**
**
**
35
**
47%
46%
44%
**
46%
47%
48%
**
52%
**
**
47%
44%
**
**
**
**
**
47%
**
15%
7%
**
12%
29%
92%
**
14%
**
**
86%
6%
**
**
**
**
**
7%
**
Once a week
153
19
14
**
20
46
144
**
16
**
**
136
12
**
**
**
**
**
13
**
15%
12%
17%
**
16%
15%
15%
**
12%
**
**
15%
17%
**
**
**
**
**
17%
**
13%
9%
**
13%
30%
94%
**
11%
**
**
89%
8%
**
**
**
**
**
8%
**
Once every 2-3 weeks
63
9
4
**
5
18
54
**
6
**
**
58
4
**
**
**
**
**
2
**
6%
5%
5%
**
4%
6%
6%
**
4%
**
**
6%
5%
**
**
**
**
**
3%
**
14%
6%
**
8%
28%
86%
**
9%
**
**
92%
6%
**
**
**
**
**
4%
**
Once a month
32
9
*
**
*
10
28
**
5
**
**
28
*
**
**
**
**
**
*
**
3%
6%
*%
**
*%
3%
3%
**
4%
**
**
3%
*%
**
**
**
**
**
*%
**
bd
29%
1%
**
1%
32%
87%
**
16%
**
**
85%
1%
**
**
**
**
**
1%
**
Once every 2-4 months
22
6
3
**
3
6
17
**
1
**
**
20
1
**
**
**
**
**
2
**
2%
4%
3%
**
3%
2%
2%
**
1%
**
**
2%
2%
**
**
**
**
**
3%
**
27%
12%
**
15%
26%
78%
**
7%
**
**
93%
6%
**
**
**
**
**
10%
**
Less often than every 4 months
51
9
4
**
5
11
42
**
5
**
**
47
2
**
**
**
**
**
3
**
5%
5%
5%
**
4%
4%
4%
**
3%
**
**
5%
3%
**
**
**
**
**
4%
**
18%
7%
**
10%
21%
82%
**
9%
**
**
92%
4%
**
**
**
**
**
5%
**
Never
116
23
10
**
14
34
101
**
17
**
**
99
9
**
**
**
**
**
9
**
11%
14%
13%
**
11%
11%
11%
**
13%
**
**
11%
13%
**
**
**
**
**
13%
**
20%
9%
**
12%
30%
87%
**
14%
**
**
86%
8%
**
**
**
**
**
8%
**
Don't know
106
14
10
**
21
37
101
**
14
**
**
93
11
**
**
**
**
**
9
**
10%
8%
12%
**
16%
12%
11%
**
10%
**
**
10%
15%
**
**
**
**
**
13%
**
a
13%
10%
**
19%
35%
95%
**
13%
**
**
88%
10%
**
**
**
**
**
9%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 125
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 97
Page 125
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH11 (QH42A). Do you ever watch TV programmes 'on demand' through your TV service? (READ EXPLANATION IF NECESSARY)
Base : Those with multichannel TV
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3243
506
380
271
651
1332
3014
224
548
108
211
2695
348
303
145
178
124
204
323
328
Effective Weighted Sample
2132
341
249
184
431
871
1949
182
359
72
140
1770
247
202
101
124
80
128
225
208
Total
2116
315
198
165
362
804
1883
228
311
63
114
1803
163
199
82
95
68
117
177
185
15%
9%
8%
17%
38%
89%
11%
15%
3%
5%
85%
8%
9%
4%
4%
3%
6%
8%
9%
Yes
464
60
23
3
26
105
417
46
34
4
13
432
10
16
6
9
5
5
16
10
22%
19%
12%
2%
7%
13%
22%
20%
11%
6%
11%
24%
6%
8%
8%
10%
7%
4%
9%
5%
bcd
c
c
hij
13%
5%
1%
6%
23%
90%
10%
7%
1%
3%
93%
2%
3%
1%
2%
1%
1%
3%
2%
No
1563
236
166
153
319
663
1385
174
265
58
96
1295
144
175
70
82
60
107
152
167
74%
75%
84%
93%
88%
83%
74%
76%
85%
92%
84%
72%
88%
88%
85%
87%
88%
92%
86%
90%
a
ab
a
k
k
k
15%
11%
10%
20%
42%
89%
11%
17%
4%
6%
83%
9%
11%
4%
5%
4%
7%
10%
11%
Don't know
88
18
9
8
17
36
81
8
12
1
5
77
9
8
6
3
3
5
9
8
4%
6%
5%
5%
5%
4%
4%
3%
4%
2%
5%
4%
5%
4%
7%
3%
5%
4%
5%
4%
21%
10%
9%
20%
41%
91%
9%
13%
1%
6%
87%
10%
10%
7%
4%
4%
5%
10%
9%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 126
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 98
Page 126
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH12 (QH42B). How often, if ever, do you use your 'on demand' TV service to watch TV programmes after they've been shown?
Base : Those who ever watch TV programmes 'on demand' through their TV service
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
e
f
~g
~h
~i
~j
k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
662
82
37
6
43
166
617
44
47
5
19
615
22
21
13
15
6
9
28
15
Effective Weighted Sample
439
58
28
4
32
107
403
36
31
3
11
406
16
17
9
12
5
7
21
11
Total
464
60
23
3
26
105
417
46
34
4
13
432
10
16
6
9
5
5
16
10
**
**
**
**
23%
90%
**
**
**
**
93%
**
**
**
**
**
**
**
**
Every day
40
**
**
**
**
9
38
**
**
**
**
35
**
**
**
**
**
**
**
**
9%
**
**
**
**
9%
9%
**
**
**
**
8%
**
**
**
**
**
**
**
**
**
**
**
**
23%
94%
**
**
**
**
88%
**
**
**
**
**
**
**
**
A few times a week
137
**
**
**
**
25
122
**
**
**
**
131
**
**
**
**
**
**
**
**
30%
**
**
**
**
24%
29%
**
**
**
**
30%
**
**
**
**
**
**
**
**
**
**
**
**
18%
89%
**
**
**
**
95%
**
**
**
**
**
**
**
**
Once a week
88
**
**
**
**
23
80
**
**
**
**
82
**
**
**
**
**
**
**
**
19%
**
**
**
**
22%
19%
**
**
**
**
19%
**
**
**
**
**
**
**
**
**
**
**
**
26%
91%
**
**
**
**
93%
**
**
**
**
**
**
**
**
A few times a month
65
**
**
**
**
13
58
**
**
**
**
61
**
**
**
**
**
**
**
**
14%
**
**
**
**
12%
14%
**
**
**
**
14%
**
**
**
**
**
**
**
**
**
**
**
**
19%
88%
**
**
**
**
93%
**
**
**
**
**
**
**
**
Once a month
53
**
**
**
**
13
47
**
**
**
**
50
**
**
**
**
**
**
**
**
11%
**
**
**
**
12%
11%
**
**
**
**
12%
**
**
**
**
**
**
**
**
**
**
**
**
24%
88%
**
**
**
**
95%
**
**
**
**
**
**
**
**
Less often
76
**
**
**
**
22
68
**
**
**
**
68
**
**
**
**
**
**
**
**
16%
**
**
**
**
21%
16%
**
**
**
**
16%
**
**
**
**
**
**
**
**
**
**
**
**
29%
89%
**
**
**
**
89%
**
**
**
**
**
**
**
**
Don't know
5
**
**
**
**
*
5
**
**
**
**
5
**
**
**
**
**
**
**
**
1%
**
**
**
**
*%
1%
**
**
**
**
1%
**
**
**
**
**
**
**
**
**
**
**
**
4%
100%
**
**
**
**
100%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 127
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 99
Page 127
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH13 (QH43A). Do you ever watch TV programmes online or download programmes from UK TV broadcasters' website (such as BBC iPlayer, ITV Player, Channel 4 On-Demand/ 4OD, Demand Five, or Sky Player) after they've been shown? I don't
mean watching live programmes online.
Base : Those with access to the internet at home or elsewhere
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
j
k
l
m
n
o
~p
~q
r
~s
Unweighted total
2694
380
224
78
302
828
2487
204
323
55
110
2371
188
114
112
106
45
39
218
84
Effective Weighted Sample
1783
263
157
56
210
544
1615
166
214
37
68
1567
137
81
80
74
33
25
154
57
Total
1828
252
120
54
175
519
1616
213
201
37
60
1632
93
81
61
60
26
27
121
54
14%
7%
**
10%
28%
88%
12%
11%
**
3%
89%
5%
4%
3%
3%
**
**
7%
**
Yes
625
66
27
**
32
107
557
69
57
**
13
570
23
9
14
12
**
**
26
**
34%
26%
22%
**
19%
21%
34%
32%
28%
**
21%
35%
25%
12%
23%
20%
**
**
21%
**
j
m
10%
4%
**
5%
17%
89%
11%
9%
**
2%
91%
4%
2%
2%
2%
**
**
4%
**
No
1085
177
88
**
132
369
956
130
138
**
46
950
66
66
44
44
**
**
88
**
59%
70%
73%
**
75%
71%
59%
61%
69%
**
76%
58%
70%
81%
72%
73%
**
**
72%
**
k
k
16%
8%
**
12%
34%
88%
12%
13%
**
4%
88%
6%
6%
4%
4%
**
**
8%
**
Don't know
119
9
5
**
11
42
104
14
6
**
1
112
5
6
3
4
**
**
8
**
6%
4%
4%
**
6%
8%
6%
7%
3%
**
2%
7%
5%
7%
6%
7%
**
**
6%
**
h
8%
4%
**
9%
36%
88%
12%
5%
**
1%
95%
4%
5%
3%
4%
**
**
7%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 128
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 100
Page 128
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH14 (QH43B). How often, if ever, do you watch TV programmes online or download from UK TV broadcasters' websites after they've been shown?
Base : Those who ever watch TV programmes online or download from UK TV broadcasters' websites
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
e
f
~g
~h
~i
~j
k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
866
95
48
9
57
163
804
62
80
14
22
786
45
12
28
18
8
3
46
11
Effective Weighted Sample
599
71
37
7
43
112
546
54
61
10
14
539
35
10
20
15
6
2
35
9
Total
625
66
27
6
32
107
557
69
57
9
13
570
23
9
14
12
5
2
26
7
**
**
**
**
17%
89%
**
**
**
**
91%
**
**
**
**
**
**
**
**
Every day
21
**
**
**
**
4
19
**
**
**
**
18
**
**
**
**
**
**
**
**
3%
**
**
**
**
3%
3%
**
**
**
**
3%
**
**
**
**
**
**
**
**
**
**
**
**
17%
90%
**
**
**
**
82%
**
**
**
**
**
**
**
**
A few times a week
125
**
**
**
**
21
107
**
**
**
**
118
**
**
**
**
**
**
**
**
20%
**
**
**
**
20%
19%
**
**
**
**
21%
**
**
**
**
**
**
**
**
**
**
**
**
17%
86%
**
**
**
**
95%
**
**
**
**
**
**
**
**
Once a week
106
**
**
**
**
14
89
**
**
**
**
100
**
**
**
**
**
**
**
**
17%
**
**
**
**
13%
16%
**
**
**
**
18%
**
**
**
**
**
**
**
**
**
**
**
**
13%
84%
**
**
**
**
94%
**
**
**
**
**
**
**
**
A few times a month
111
**
**
**
**
16
103
**
**
**
**
99
**
**
**
**
**
**
**
**
18%
**
**
**
**
15%
19%
**
**
**
**
17%
**
**
**
**
**
**
**
**
**
**
**
**
15%
93%
**
**
**
**
90%
**
**
**
**
**
**
**
**
Once a month
87
**
**
**
**
19
75
**
**
**
**
74
**
**
**
**
**
**
**
**
14%
**
**
**
**
18%
13%
**
**
**
**
13%
**
**
**
**
**
**
**
**
**
**
**
**
22%
86%
**
**
**
**
86%
**
**
**
**
**
**
**
**
Less often
161
**
**
**
**
30
150
**
**
**
**
147
**
**
**
**
**
**
**
**
26%
**
**
**
**
28%
27%
**
**
**
**
26%
**
**
**
**
**
**
**
**
**
**
**
**
19%
93%
**
**
**
**
92%
**
**
**
**
**
**
**
**
Don't know
14
**
**
**
**
3
13
**
**
**
**
13
**
**
**
**
**
**
**
**
2%
**
**
**
**
3%
2%
**
**
**
**
2%
**
**
**
**
**
**
**
**
**
**
**
**
20%
93%
**
**
**
**
93%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 129
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 101
Page 129
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH15 (QH43C). Would you say that watching TV programmes in this way makes you watch MORE, LESS or ABOUT THE SAME amount of television than you used to?
Base : Those who ever watch TV programmes online or download from UK TV broadcasters' websites
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
e
f
~g
~h
~i
~j
k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
866
95
48
9
57
163
804
62
80
14
22
786
45
12
28
18
8
3
46
11
Effective Weighted Sample
599
71
37
7
43
112
546
54
61
10
14
539
35
10
20
15
6
2
35
9
Total
625
66
27
6
32
107
557
69
57
9
13
570
23
9
14
12
5
2
26
7
**
**
**
**
17%
89%
**
**
**
**
91%
**
**
**
**
**
**
**
**
More
102
**
**
**
**
12
77
**
**
**
**
94
**
**
**
**
**
**
**
**
16%
**
**
**
**
11%
14%
**
**
**
**
17%
**
**
**
**
**
**
**
**
**
**
**
**
11%
75%
**
**
**
**
92%
**
**
**
**
**
**
**
**
Less
56
**
**
**
**
9
50
**
**
**
**
51
**
**
**
**
**
**
**
**
9%
**
**
**
**
8%
9%
**
**
**
**
9%
**
**
**
**
**
**
**
**
**
**
**
**
16%
90%
**
**
**
**
92%
**
**
**
**
**
**
**
**
About the same
447
**
**
**
**
82
410
**
**
**
**
407
**
**
**
**
**
**
**
**
72%
**
**
**
**
77%
74%
**
**
**
**
71%
**
**
**
**
**
**
**
**
**
**
**
**
18%
92%
**
**
**
**
91%
**
**
**
**
**
**
**
**
Don't know
19
**
**
**
**
5
19
**
**
**
**
17
**
**
**
**
**
**
**
**
3%
**
**
**
**
4%
3%
**
**
**
**
3%
**
**
**
**
**
**
**
**
**
**
**
**
25%
100%
**
**
**
**
89%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 130
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 102
Page 130
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH16 (QH43D). Would you say that watching TV programmes in this way makes you watch more of the SAME SORTS of programmes that you used to watch, or DIFFERENT programmes than those you used to watch, or no real change?
Base : Those who ever watch TV programmes online or download from UK TV broadcasters' websites
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
e
f
~g
~h
~i
~j
k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
866
95
48
9
57
163
804
62
80
14
22
786
45
12
28
18
8
3
46
11
Effective Weighted Sample
599
71
37
7
43
112
546
54
61
10
14
539
35
10
20
15
6
2
35
9
Total
625
66
27
6
32
107
557
69
57
9
13
570
23
9
14
12
5
2
26
7
**
**
**
**
17%
89%
**
**
**
**
91%
**
**
**
**
**
**
**
**
Same sorts of programmes
155
**
**
**
**
23
138
**
**
**
**
143
**
**
**
**
**
**
**
**
25%
**
**
**
**
22%
25%
**
**
**
**
25%
**
**
**
**
**
**
**
**
**
**
**
**
15%
89%
**
**
**
**
92%
**
**
**
**
**
**
**
**
Different programmes
96
**
**
**
**
12
77
**
**
**
**
90
**
**
**
**
**
**
**
**
15%
**
**
**
**
11%
14%
**
**
**
**
16%
**
**
**
**
**
**
**
**
**
**
**
**
12%
80%
**
**
**
**
94%
**
**
**
**
**
**
**
**
No real change
344
**
**
**
**
67
314
**
**
**
**
310
**
**
**
**
**
**
**
**
55%
**
**
**
**
62%
56%
**
**
**
**
54%
**
**
**
**
**
**
**
**
**
**
**
**
19%
91%
**
**
**
**
90%
**
**
**
**
**
**
**
**
Don't know
30
**
**
**
**
6
28
**
**
**
**
27
**
**
**
**
**
**
**
**
5%
**
**
**
**
5%
5%
**
**
**
**
5%
**
**
**
**
**
**
**
**
**
**
**
**
19%
94%
**
**
**
**
89%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 131
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 103
Page 131
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QCHECK. Can I just check that you have the following services? (MULTICODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Landline phone
1908
312
199
184
383
702
1708
195
286
58
113
1622
173
210
87
101
73
122
188
195
85%
93%
94%
94%
94%
80%
85%
80%
85%
86%
91%
85%
96%
93%
98%
97%
96%
89%
98%
91%
k
qs
mqs
qs
mqs
16%
10%
10%
20%
37%
90%
10%
15%
3%
6%
85%
9%
11%
5%
5%
4%
6%
10%
10%
Mobile phone
2054
305
162
99
262
700
1824
227
253
41
81
1803
121
141
64
76
51
71
140
122
91%
91%
77%
51%
64%
80%
91%
94%
75%
61%
65%
94%
67%
62%
73%
73%
67%
51%
73%
57%
bcd
cd
c
ij
hij
qs
q
qs
mqs
q
mqs
15%
8%
5%
13%
34%
89%
11%
12%
2%
4%
88%
6%
7%
3%
4%
2%
3%
7%
6%
Fixed Broadband internet access
1513
229
109
48
157
395
1349
165
164
30
55
1353
83
74
55
53
24
25
108
49
67%
69%
52%
25%
39%
45%
67%
68%
49%
44%
44%
71%
46%
33%
62%
52%
31%
18%
56%
23%
bcd
cd
c
hij
mpqs
qs
lmpqs
mpqs
q
lmpqs
15%
7%
3%
10%
26%
89%
11%
11%
2%
4%
89%
5%
5%
4%
4%
2%
2%
7%
3%
Mobile broadband internet access
380
29
8
1
10
101
341
39
34
6
9
347
8
2
5
2
2
1
7
2
17%
9%
4%
1%
2%
12%
17%
16%
10%
9%
7%
18%
4%
1%
6%
2%
2%
*%
4%
1%
bcd
c
hij
mqs
mqs
mq
8%
2%
*%
3%
26%
90%
10%
9%
2%
2%
91%
2%
*%
1%
1%
*%
*%
2%
1%
Narrowband internet access
14
5
4
*
4
6
14
-
*
*
*
14
2
2
3
*
1
1
3
1
1%
1%
2%
*%
1%
1%
1%
-%
*%
*%
*%
1%
1%
1%
3%
*%
1%
*%
2%
1%
os
36%
28%
3%
31%
40%
100%
-%
1%
1%
1%
100%
18%
14%
22%
1%
4%
5%
23%
8%
TV service with additional channels you pay to
receive
1193
172
85
50
135
366
1048
140
145
24
57
1048
76
59
32
41
26
37
72
62
53%
52%
40%
26%
33%
42%
52%
58%
43%
35%
46%
55%
42%
26%
36%
39%
34%
27%
38%
29%
bcd
c
c
hij
mqs
mqs
mqs
14%
7%
4%
11%
31%
88%
12%
12%
2%
5%
88%
6%
5%
3%
3%
2%
3%
6%
5%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 132
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 103
Page 132
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QCHECK. Can I just check that you have the following services? (MULTICODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
No, none of these
14
2
1
3
4
11
13
1
6
1
3
7
3
1
*
-
*
4
*
4
1%
1%
*%
2%
1%
1%
1%
1%
2%
1%
2%
*%
2%
1%
1%
-%
*%
3%
*%
2%
k
k
r
16%
7%
24%
31%
77%
91%
10%
41%
5%
22%
53%
21%
10%
3%
-%
1%
27%
3%
28%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 133
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 104
Page 133
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QDM. And which, if any, of these services are you primarily or jointly responsible for - in terms of deciding which supplier or network to use? (MULTICODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Landline phone
1638
285
179
167
346
623
1476
157
257
54
104
1381
163
184
80
88
67
111
168
178
73%
85%
85%
86%
85%
71%
73%
65%
76%
80%
84%
72%
90%
81%
90%
85%
87%
81%
87%
83%
g
k
mqs
m
17%
11%
10%
21%
38%
90%
10%
16%
3%
6%
84%
10%
11%
5%
5%
4%
7%
10%
11%
Mobile phone
1736
257
146
74
220
581
1555
179
218
35
66
1520
105
116
52
66
45
57
118
102
77%
77%
69%
38%
54%
67%
77%
74%
64%
52%
53%
79%
58%
51%
58%
64%
59%
42%
61%
48%
bcd
cd
c
ij
hij
qs
q
mqs
q
mqs
15%
8%
4%
13%
33%
90%
10%
13%
2%
4%
88%
6%
7%
3%
4%
3%
3%
7%
6%
Fixed Broadband internet access
1279
208
94
42
137
338
1145
133
150
30
51
1132
76
61
49
40
23
24
89
47
57%
62%
45%
22%
34%
39%
57%
55%
44%
44%
41%
59%
42%
27%
56%
39%
30%
18%
47%
22%
bcd
cd
c
hij
mpqs
q
lmopqs
mqs
q
mpqs
16%
7%
3%
11%
26%
89%
10%
12%
2%
4%
88%
6%
5%
4%
3%
2%
2%
7%
4%
Mobile broadband internet access
282
26
6
-
6
86
257
24
31
5
8
252
6
-
3
1
2
1
4
2
12%
8%
3%
-%
2%
10%
13%
10%
9%
8%
7%
13%
4%
-%
4%
1%
2%
*%
2%
1%
bcd
c
hj
mq
m
m
m
9%
2%
-%
2%
31%
91%
8%
11%
2%
3%
89%
2%
-%
1%
*%
1%
*%
1%
1%
Narrowband internet access
7
3
2
*
3
3
7
-
-
-
-
7
2
1
2
*
-
1
2
1
*%
1%
1%
*%
1%
*%
*%
-%
-%
-%
-%
*%
1%
*%
2%
*%
-%
*%
1%
*%
44%
33%
4%
37%
37%
100%
-%
-%
-%
-%
100%
25%
12%
28%
1%
-%
9%
29%
9%
TV service with additional channels you pay to
receive
918
137
69
39
109
280
815
99
118
21
46
799
65
43
27
28
23
31
55
54
41%
41%
33%
20%
27%
32%
41%
41%
35%
31%
37%
42%
36%
19%
31%
27%
30%
23%
29%
25%
bcd
c
h
mqs
m
m
m
15%
8%
4%
12%
31%
89%
11%
13%
2%
5%
87%
7%
5%
3%
3%
2%
3%
6%
6%
None of these
178
26
17
22
39
86
155
23
34
6
13
143
14
25
8
10
6
15
19
21
8%
8%
8%
11%
10%
10%
8%
9%
10%
9%
11%
7%
8%
11%
9%
10%
8%
11%
10%
10%
15%
10%
12%
22%
49%
87%
13%
19%
3%
8%
80%
8%
14%
5%
6%
4%
8%
10%
12%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 134
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 105
Page 134
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QG1. Do you receive any of these services as part of an overall deal or package from the same supplier? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Yes
1202
179
88
45
133
346
1075
126
141
27
52
1062
75
58
43
38
26
26
81
51
53%
54%
42%
23%
33%
40%
54%
52%
42%
41%
42%
55%
42%
25%
49%
37%
33%
19%
42%
24%
bcd
cd
c
hij
mqs
mpqs
mqs
q
mqs
15%
7%
4%
11%
29%
89%
10%
12%
2%
4%
88%
6%
5%
4%
3%
2%
2%
7%
4%
No
972
146
113
146
259
498
863
106
188
39
69
782
102
157
42
59
48
110
101
158
43%
44%
54%
75%
64%
57%
43%
44%
56%
57%
55%
41%
57%
69%
47%
57%
63%
80%
52%
74%
a
abd
ab
k
k
k
lnor
n
lmnopr
lnopr
15%
12%
15%
27%
51%
89%
11%
19%
4%
7%
80%
11%
16%
4%
6%
5%
11%
10%
16%
Don't know
82
8
10
5
14
28
71
11
9
2
4
74
2
12
4
6
3
1
10
4
4%
3%
5%
2%
4%
3%
4%
4%
3%
2%
3%
4%
1%
5%
4%
6%
4%
1%
5%
2%
lqs
l
lqs
lq
10%
12%
6%
17%
34%
86%
13%
10%
2%
4%
90%
3%
15%
5%
7%
4%
2%
12%
5%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 135
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 106
Page 135
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QG2. Is this ONE deal or package, or more than one? (SINGLE CODE)
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
~j
k
l
~m
~n
~o
~p
~q
r
~s
Unweighted total
xx-xxxx-xxxx
264
159
64
223
539
1567
122
219
40
83
1473
139
84
76
71
40
36
147
76
Effective Weighted Sample
1161
188
115
48
161
372
1061
99
150
27
55
1010
107
59
57
51
30
25
108
55
Total
1202
179
88
45
133
346
1075
126
141
27
52
1062
75
58
43
38
26
26
81
51
15%
7%
**
11%
29%
89%
10%
12%
**
**
88%
6%
**
**
**
**
**
7%
**
One deal or package
1129
172
82
**
127
332
1007
122
135
**
**
996
70
**
**
**
**
**
77
**
94%
96%
93%
**
95%
96%
94%
97%
95%
**
**
94%
93%
**
**
**
**
**
95%
**
15%
7%
**
11%
29%
89%
11%
12%
**
**
88%
6%
**
**
**
**
**
7%
**
Two packages from one supplier
44
6
4
**
4
8
41
3
3
**
**
41
4
**
**
**
**
**
2
**
4%
3%
4%
**
3%
2%
4%
2%
2%
**
**
4%
5%
**
**
**
**
**
2%
**
14%
9%
**
9%
18%
94%
6%
6%
**
**
94%
8%
**
**
**
**
**
4%
**
Two packages from different suppliers
9
1
1
**
1
3
9
-
1
**
**
8
1
**
**
**
**
**
1
**
1%
*%
1%
**
1%
1%
1%
-%
1%
**
**
1%
1%
**
**
**
**
**
1%
**
7%
7%
**
7%
32%
100%
-%
13%
**
**
89%
6%
**
**
**
**
**
7%
**
Three or more packages
11
-
1
**
1
2
11
*
3
**
**
8
1
**
**
**
**
**
1
**
1%
-%
1%
**
1%
1%
1%
*%
2%
**
**
1%
1%
**
**
**
**
**
1%
**
-%
8%
**
8%
17%
99%
2%
27%
**
**
75%
8%
**
**
**
**
**
8%
**
Don't know
9
-
1
**
1
2
8
1
-
**
**
9
-
**
**
**
**
**
1
**
1%
-%
1%
**
1%
1%
1%
1%
-%
**
**
1%
-%
**
**
**
**
**
1%
**
-%
9%
**
9%
20%
88%
14%
-%
**
**
100%
-%
**
**
**
**
**
7%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 136
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 107
Page 136
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QG3 (QG3A). SHOWCARD Thinking about the service package you consider to be the main one, or the one your household spends the most on... Please could you tell me which services are part of this deal or package you have with the same
supplier? (MULTICODE)
Base : Those with at least one deal or package with the same supplier
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
~j
k
l
~m
~n
~o
~p
~q
r
~s
Unweighted total
xx-xxxx-xxxx
264
157
64
221
536
1556
121
219
40
83
1461
139
82
76
70
39
36
146
75
Effective Weighted Sample
1152
188
114
48
160
370
1053
98
150
27
55
1001
107
58
57
50
30
25
107
55
Total
1193
179
87
45
132
344
1068
125
141
27
52
1053
75
57
43
38
25
26
81
51
15%
7%
**
11%
29%
90%
10%
12%
**
**
88%
6%
**
**
**
**
**
7%
**
Landline phone
1013
161
78
**
117
284
918
94
124
**
**
891
66
**
**
**
**
**
74
**
85%
90%
89%
**
88%
82%
86%
75%
88%
**
**
85%
88%
**
**
**
**
**
92%
**
g
16%
8%
**
12%
28%
91%
9%
12%
**
**
88%
7%
**
**
**
**
**
7%
**
One mobile phone
99
8
5
**
7
29
92
9
12
**
**
87
5
**
**
**
**
**
2
**
8%
4%
5%
**
6%
8%
9%
7%
8%
**
**
8%
6%
**
**
**
**
**
2%
**
8%
5%
**
7%
29%
93%
9%
12%
**
**
89%
5%
**
**
**
**
**
2%
**
More than one mobile phone
26
6
2
**
3
9
21
4
2
**
**
23
1
**
**
**
**
**
1
**
2%
3%
3%
**
2%
3%
2%
4%
2%
**
**
2%
1%
**
**
**
**
**
2%
**
22%
9%
**
11%
35%
82%
17%
8%
**
**
91%
2%
**
**
**
**
**
5%
**
Internet - Fixed Broadband access
1012
148
70
**
102
268
905
107
114
**
**
900
58
**
**
**
**
**
69
**
85%
83%
80%
**
77%
78%
85%
86%
81%
**
**
85%
77%
**
**
**
**
**
86%
**
15%
7%
**
10%
26%
89%
11%
11%
**
**
89%
6%
**
**
**
**
**
7%
**
Internet - Mobile Broadband access
89
9
3
**
3
23
82
9
5
**
**
85
3
**
**
**
**
**
2
**
7%
5%
3%
**
2%
7%
8%
7%
3%
**
**
8%
4%
**
**
**
**
**
2%
**
h
10%
3%
**
3%
25%
92%
10%
5%
**
**
95%
3%
**
**
**
**
**
2%
**
TV service
536
75
37
**
51
149
476
58
56
**
**
480
27
**
**
**
**
**
26
**
45%
42%
43%
**
39%
43%
45%
47%
39%
**
**
46%
36%
**
**
**
**
**
32%
**
14%
7%
**
10%
28%
89%
11%
10%
**
**
90%
5%
**
**
**
**
**
5%
**
Don't know
37
5
1
**
5
14
36
2
7
**
**
31
3
**
**
**
**
**
1
**
3%
3%
1%
**
4%
4%
3%
1%
5%
**
**
3%
4%
**
**
**
**
**
2%
**
14%
2%
**
13%
36%
96%
4%
18%
**
**
81%
7%
**
**
**
**
**
4%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 137
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 108
Page 137
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QG4 (QG3B). Do you receive a discount or special deal for subscribing to this package of services? (SINGLE CODE)
Base : Those with at least one deal or package with the same supplier
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
~j
k
l
~m
~n
~o
~p
~q
r
~s
Unweighted total
xx-xxxx-xxxx
264
157
64
221
536
1556
121
219
40
83
1461
139
82
76
70
39
36
146
75
Effective Weighted Sample
1152
188
114
48
160
370
1053
98
150
27
55
1001
107
58
57
50
30
25
107
55
Total
1193
179
87
45
132
344
1068
125
141
27
52
1053
75
57
43
38
25
26
81
51
15%
7%
**
11%
29%
90%
10%
12%
**
**
88%
6%
**
**
**
**
**
7%
**
Yes
804
131
53
**
80
214
724
83
100
**
**
705
44
**
**
**
**
**
52
**
67%
73%
60%
**
61%
62%
68%
66%
71%
**
**
67%
58%
**
**
**
**
**
65%
**
bd
16%
7%
**
10%
27%
90%
10%
12%
**
**
88%
5%
**
**
**
**
**
7%
**
No
215
29
22
**
30
70
187
25
26
**
**
189
20
**
**
**
**
**
16
**
18%
16%
25%
**
23%
20%
18%
20%
18%
**
**
18%
26%
**
**
**
**
**
19%
**
13%
10%
**
14%
33%
87%
12%
12%
**
**
88%
9%
**
**
**
**
**
7%
**
Don't know
174
19
13
**
22
60
157
17
15
**
**
159
12
**
**
**
**
**
13
**
15%
10%
15%
**
17%
17%
15%
13%
11%
**
**
15%
16%
**
**
**
**
**
16%
**
11%
7%
**
13%
34%
90%
10%
9%
**
**
91%
7%
**
**
**
**
**
7%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 138
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 109
Page 138
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QG5 (QG3C). Do you receive one bill for this bundle of services, or more than one bill? (SINGLE CODE)
Base : Those with at least one deal or package with the same supplier
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
~j
k
l
~m
~n
~o
~p
~q
r
~s
Unweighted total
xx-xxxx-xxxx
264
157
64
221
536
1556
121
219
40
83
1461
139
82
76
70
39
36
146
75
Effective Weighted Sample
1152
188
114
48
160
370
1053
98
150
27
55
1001
107
58
57
50
30
25
107
55
Total
1193
179
87
45
132
344
1068
125
141
27
52
1053
75
57
43
38
25
26
81
51
15%
7%
**
11%
29%
90%
10%
12%
**
**
88%
6%
**
**
**
**
**
7%
**
One bill
1123
166
86
**
129
334
1001
121
134
**
**
990
73
**
**
**
**
**
80
**
94%
93%
98%
**
98%
97%
94%
97%
95%
**
**
94%
97%
**
**
**
**
**
99%
**
a
15%
8%
**
11%
30%
89%
11%
12%
**
**
88%
7%
**
**
**
**
**
7%
**
More than one bill
33
7
1
**
2
4
32
1
5
**
**
29
1
**
**
**
**
**
-
**
3%
4%
1%
**
1%
1%
3%
1%
4%
**
**
3%
1%
**
**
**
**
**
-%
**
21%
3%
**
5%
13%
96%
4%
15%
**
**
86%
2%
**
**
**
**
**
-%
**
Don't know
36
5
1
**
1
6
34
2
2
**
**
34
1
**
**
**
**
**
1
**
3%
3%
1%
**
1%
2%
3%
2%
1%
**
**
3%
2%
**
**
**
**
**
1%
**
15%
2%
**
4%
17%
95%
6%
5%
**
**
95%
4%
**
**
**
**
**
2%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 139
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 110
Page 139
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QG6 (QG3D). Which supplier do you use for this package of services? (SINGLE CODE)
Base : Those with at least one deal or package with the same supplier
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
~j
k
l
~m
~n
~o
~p
~q
r
~s
Unweighted total
xx-xxxx-xxxx
264
157
64
221
536
1556
121
219
40
83
1461
139
82
76
70
39
36
146
75
Effective Weighted Sample
1152
188
114
48
160
370
1053
98
150
27
55
1001
107
58
57
50
30
25
107
55
Total
1193
179
87
45
132
344
1068
125
141
27
52
1053
75
57
43
38
25
26
81
51
15%
7%
**
11%
29%
90%
10%
12%
**
**
88%
6%
**
**
**
**
**
7%
**
Virgin Media (previously NTL/ Telewest)
353
51
26
**
34
102
316
37
45
**
**
309
19
**
**
**
**
**
18
**
30%
29%
30%
**
26%
30%
30%
30%
32%
**
**
29%
26%
**
**
**
**
**
22%
**
14%
7%
**
10%
29%
89%
11%
13%
**
**
87%
5%
**
**
**
**
**
5%
**
BT
303
45
25
**
39
76
273
29
35
**
**
269
24
**
**
**
**
**
28
**
25%
25%
28%
**
29%
22%
26%
24%
25%
**
**
26%
32%
**
**
**
**
**
35%
**
15%
8%
**
13%
25%
90%
10%
12%
**
**
89%
8%
**
**
**
**
**
9%
**
Sky
275
36
16
**
27
78
244
29
29
**
**
247
14
**
**
**
**
**
13
**
23%
20%
19%
**
20%
23%
23%
23%
20%
**
**
23%
18%
**
**
**
**
**
16%
**
13%
6%
**
10%
28%
89%
11%
10%
**
**
90%
5%
**
**
**
**
**
5%
**
Talk Talk/ Carphone Warehouse
149
32
14
**
19
51
131
20
16
**
**
133
14
**
**
**
**
**
15
**
13%
18%
16%
**
15%
15%
12%
16%
11%
**
**
13%
19%
**
**
**
**
**
18%
**
21%
10%
**
13%
34%
87%
13%
11%
**
**
89%
9%
**
**
**
**
**
10%
**
Orange
25
1
1
**
1
5
24
1
4
**
**
22
-
**
**
**
**
**
*
**
2%
*%
1%
**
1%
1%
2%
1%
3%
**
**
2%
-%
**
**
**
**
**
*%
**
3%
3%
**
5%
20%
97%
4%
14%
**
**
87%
-%
**
**
**
**
**
1%
**
O2
18
2
1
**
2
5
15
2
1
**
**
16
1
**
**
**
**
**
*
**
1%
1%
1%
**
1%
1%
1%
2%
1%
**
**
2%
1%
**
**
**
**
**
1%
**
9%
6%
**
10%
28%
85%
13%
7%
**
**
93%
3%
**
**
**
**
**
3%
**
Vodafone
9
-
-
**
-
3
8
2
1
**
**
9
-
**
**
**
**
**
-
**
1%
-%
-%
**
-%
1%
1%
2%
1%
**
**
1%
-%
**
**
**
**
**
-%
**
-%
-%
**
-%
30%
83%
25%
8%
**
**
91%
-%
**
**
**
**
**
-%
**
T-Mobile
7
1
-
**
-
2
4
3
1
**
**
6
-
**
**
**
**
**
-
**
1%
*%
-%
**
-%
1%
*%
2%
1%
**
**
1%
-%
**
**
**
**
**
-%
**
f
11%
-%
**
-%
34%
62%
40%
14%
**
**
90%
-%
**
**
**
**
**
-%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 140
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 110
Page 140
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QG6 (QG3D). Which supplier do you use for this package of services? (SINGLE CODE)
Base : Those with at least one deal or package with the same supplier
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
g
h
~i
~j
k
l
~m
~n
~o
~p
~q
r
~s
Unweighted total
xx-xxxx-xxxx
264
157
64
221
536
1556
121
219
40
83
1461
139
82
76
70
39
36
146
75
Effective Weighted Sample
1152
188
114
48
160
370
1053
98
150
27
55
1001
107
58
57
50
30
25
107
55
Total
1193
179
87
45
132
344
1068
125
141
27
52
1053
75
57
43
38
25
26
81
51
15%
7%
**
11%
29%
90%
10%
12%
**
**
88%
6%
**
**
**
**
**
7%
**
AOL
6
*
1
**
1
1
6
-
-
**
**
6
1
**
**
**
**
**
1
**
1%
*%
1%
**
1%
*%
1%
-%
-%
**
**
1%
1%
**
**
**
**
**
1%
**
1%
12%
**
13%
15%
100%
-%
-%
**
**
100%
12%
**
**
**
**
**
13%
**
Other
41
10
3
**
9
20
40
1
9
**
**
32
3
**
**
**
**
**
6
**
3%
6%
4%
**
7%
6%
4%
*%
7%
**
**
3%
4%
**
**
**
**
**
7%
**
k
25%
8%
**
23%
48%
98%
1%
23%
**
**
77%
7%
**
**
**
**
**
14%
**
Don't know
7
2
-
**
-
2
7
-
1
**
**
6
-
**
**
**
**
**
-
**
1%
1%
-%
**
-%
1%
1%
-%
1%
**
**
1%
-%
**
**
**
**
**
-%
**
27%
-%
**
-%
29%
100%
-%
13%
**
**
86%
-%
**
**
**
**
**
-%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 141
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 111
Page 141
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP1. SHOWCARD During an average week, on how many days do you listen to the radio (including listening at home, in the car, at work, via mobile phone, personal stereo)? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
7 days a week
(7.0)
1033
173
104
95
200
366
948
82
162
35
58
873
98
102
44
59
37
59
103
96
46%
52%
49%
49%
49%
42%
47%
34%
48%
52%
47%
46%
54%
45%
50%
57%
49%
43%
54%
45%
g
mqs
mqs
q
17%
10%
9%
19%
35%
92%
8%
16%
3%
6%
85%
9%
10%
4%
6%
4%
6%
10%
9%
6 days a week
(6.0)
75
14
9
7
16
26
62
15
9
1
4
66
3
12
2
4
3
7
6
9
3%
4%
4%
3%
4%
3%
3%
6%
3%
2%
3%
3%
2%
5%
2%
4%
3%
5%
3%
4%
f
l
19%
12%
9%
21%
35%
82%
20%
11%
2%
6%
89%
5%
16%
2%
6%
3%
9%
8%
12%
5 days a week
(5.0)
173
14
7
7
15
45
155
17
11
2
2
162
5
10
5
5
1
5
10
5
8%
4%
4%
4%
4%
5%
8%
7%
3%
3%
1%
8%
3%
4%
5%
5%
1%
3%
5%
2%
hj
8%
4%
4%
9%
26%
89%
10%
6%
1%
1%
94%
3%
6%
3%
3%
*%
3%
6%
3%
3 or 4 days a week
(3.5)
187
19
19
16
35
83
168
19
24
1
12
164
19
16
8
8
10
9
16
19
8%
6%
9%
8%
9%
10%
8%
8%
7%
1%
9%
9%
10%
7%
9%
8%
13%
6%
8%
9%
i
i
i
10%
10%
8%
19%
45%
90%
10%
13%
*%
6%
87%
10%
9%
5%
4%
5%
5%
9%
10%
1 or 2 days a week
(1.5)
223
31
21
20
41
91
198
26
37
4
12
185
16
25
11
5
6
19
16
25
10%
9%
10%
10%
10%
10%
10%
11%
11%
6%
10%
10%
9%
11%
12%
5%
8%
14%
8%
12%
o
o
14%
9%
9%
18%
41%
89%
12%
17%
2%
6%
83%
7%
11%
5%
2%
3%
8%
7%
11%
Less often
(0.5)
134
26
15
17
32
57
119
14
24
4
11
109
14
18
6
8
6
12
14
18
6%
8%
7%
9%
8%
7%
6%
6%
7%
6%
9%
6%
8%
8%
7%
8%
8%
8%
7%
8%
19%
11%
13%
24%
42%
89%
11%
18%
3%
8%
82%
11%
13%
4%
6%
5%
9%
10%
13%
Never/ do not listen to the radio
(0.0)
423
52
33
32
66
202
354
70
69
20
25
353
25
41
13
14
12
27
27
39
19%
16%
16%
17%
16%
23%
18%
29%
20%
30%
20%
18%
14%
18%
14%
14%
15%
20%
14%
18%
f
k
12%
8%
8%
16%
48%
84%
16%
16%
5%
6%
83%
6%
10%
3%
3%
3%
6%
6%
9%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 142
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 111
Page 142
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP1. SHOWCARD During an average week, on how many days do you listen to the radio (including listening at home, in the car, at work, via mobile phone, personal stereo)? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Don't know
7
3
2
1
2
2
6
-
2
-
*
5
-
2
-
-
2
1
-
2
*%
1%
1%
*%
1%
*%
*%
-%
1%
-%
*%
*%
-%
1%
-%
-%
2%
*%
-%
1%
lr
44%
25%
8%
33%
33%
85%
-%
30%
-%
6%
71%
-%
33%
-%
-%
25%
8%
-%
33%
Mean number of days during an
average week
4.3
4.5
4.4
4.3
4.4
3.9
4.4
3.5
4.2
4.1
4.1
4.3
4.6
4.2
4.4
4.9
4.4
4.0
4.7
4.1
g
q
mqs
qs
Standard deviation
2.94
2.96
2.94
2.99
2.96
3.02
2.92
3.03
3.06
3.30
3.07
2.92
2.90
3.00
2.91
2.85
2.95
3.05
2.88
3.01
Standard error
.05
.13
.15
.17
.11
.08
.05
.20
.13
.30
.20
.05
.15
.16
.23
.21
.25
.20
.15
.15
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 143
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 112
Page 143
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2A (QP11A). SHOWCARD How often, if at all, do you access the radio via - Traditional set with AM Stereo - either at home, in the car or on portable radio. (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
p
q
r
s
Unweighted total
2811
447
333
267
600
1128
2641
166
460
82
176
2351
329
271
137
162
114
187
299
301
Effective Weighted Sample
1853
300
218
188
405
743
1712
141
303
55
117
1547
235
186
94
115
78
121
208
198
Total
1825
278
175
162
338
668
xx-xxxx-xxxx
173
267
48
98
1560
155
182
76
89
63
110
165
173
15%
10%
9%
19%
37%
90%
9%
15%
**
5%
85%
9%
10%
4%
5%
3%
6%
9%
9%
Every day
264
50
33
40
72
115
246
16
47
**
16
219
29
44
15
20
11
27
35
37
14%
18%
19%
24%
21%
17%
15%
9%
17%
**
17%
14%
18%
24%
20%
23%
17%
24%
21%
22%
19%
12%
15%
27%
44%
93%
6%
18%
**
6%
83%
11%
17%
6%
8%
4%
10%
13%
14%
At least weekly
147
28
17
19
36
64
126
19
27
**
9
119
16
20
5
10
7
13
16
20
8%
10%
10%
12%
11%
10%
8%
11%
10%
**
9%
8%
10%
11%
7%
11%
10%
12%
9%
12%
19%
12%
13%
24%
44%
86%
13%
18%
**
6%
81%
11%
13%
4%
7%
4%
9%
11%
14%
At least monthly
67
13
7
7
14
30
61
6
6
**
3
60
9
5
1
3
2
7
5
9
4%
5%
4%
5%
4%
5%
4%
3%
2%
**
3%
4%
6%
3%
1%
4%
4%
6%
3%
5%
19%
10%
11%
21%
45%
91%
9%
10%
**
5%
89%
13%
8%
2%
5%
3%
11%
7%
14%
Have tried it once
61
12
5
5
10
21
58
4
11
**
3
50
6
4
2
3
3
2
5
5
3%
4%
3%
3%
3%
3%
3%
2%
4%
**
3%
3%
4%
2%
3%
3%
5%
2%
3%
3%
19%
8%
9%
17%
34%
94%
7%
17%
**
4%
82%
10%
7%
4%
5%
5%
4%
8%
9%
Never
823
117
76
55
131
285
758
63
109
**
43
715
63
68
36
33
25
37
69
62
45%
42%
43%
34%
39%
43%
46%
37%
41%
**
43%
46%
41%
37%
47%
37%
40%
34%
42%
36%
g
q
14%
9%
7%
16%
35%
92%
8%
13%
**
5%
87%
8%
8%
4%
4%
3%
4%
8%
8%
Do not have access to device
463
59
38
36
74
153
401
63
68
**
25
397
32
42
17
19
15
23
36
38
25%
21%
22%
22%
22%
23%
24%
37%
25%
**
25%
25%
21%
23%
22%
22%
24%
21%
22%
22%
f
13%
8%
8%
16%
33%
87%
14%
15%
**
5%
86%
7%
9%
4%
4%
3%
5%
8%
8%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 144
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 113
Page 144
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2B (QP11B). SHOWCARD How often, if at all, do you access the radio via - Traditional set with FM stereo - either at home, in the car or on portable radio. (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
p
q
r
s
Unweighted total
2811
447
333
267
600
1128
2641
166
460
82
176
2351
329
271
137
162
114
187
299
301
Effective Weighted Sample
1853
300
218
188
405
743
1712
141
303
55
117
1547
235
186
94
115
78
121
208
198
Total
1825
278
175
162
338
668
xx-xxxx-xxxx
173
267
48
98
1560
155
182
76
89
63
110
165
173
15%
10%
9%
19%
37%
90%
9%
15%
**
5%
85%
9%
10%
4%
5%
3%
6%
9%
9%
Every day
566
100
67
76
143
233
530
32
106
**
41
462
68
75
36
39
26
43
74
68
31%
36%
38%
47%
42%
35%
32%
19%
40%
**
42%
30%
44%
41%
47%
43%
41%
39%
45%
40%
a
g
k
k
18%
12%
13%
25%
41%
94%
6%
19%
**
7%
82%
12%
13%
6%
7%
5%
8%
13%
12%
At least weekly
334
48
34
32
66
143
297
37
51
**
19
282
25
41
15
16
11
23
32
34
18%
17%
19%
20%
19%
21%
18%
22%
19%
**
19%
18%
16%
22%
20%
18%
17%
21%
19%
20%
14%
10%
10%
20%
43%
89%
11%
15%
**
6%
84%
7%
12%
5%
5%
3%
7%
9%
10%
At least monthly
104
13
15
9
24
49
93
12
14
**
6
90
12
12
4
7
5
8
11
13
6%
5%
9%
5%
7%
7%
6%
7%
5%
**
6%
6%
8%
7%
5%
8%
8%
7%
7%
8%
12%
14%
9%
23%
47%
89%
11%
14%
**
6%
86%
11%
12%
4%
7%
5%
8%
10%
13%
Have tried it once
58
8
3
7
11
24
53
5
7
**
2
51
5
5
5
1
3
1
6
4
3%
3%
2%
4%
3%
4%
3%
3%
3%
**
2%
3%
3%
3%
7%
1%
4%
1%
4%
2%
q
14%
6%
12%
18%
42%
91%
9%
13%
**
3%
88%
9%
9%
9%
2%
5%
3%
11%
7%
Never
463
74
35
20
55
128
422
41
54
**
20
409
30
25
10
14
12
19
24
31
25%
27%
20%
12%
16%
19%
26%
24%
20%
**
21%
26%
19%
14%
13%
16%
20%
17%
14%
18%
cd
c
h
16%
8%
4%
12%
28%
91%
9%
12%
**
4%
88%
6%
5%
2%
3%
3%
4%
5%
7%
Do not have access to device
300
35
21
19
40
91
255
45
34
**
10
267
16
25
6
12
7
15
18
22
16%
13%
12%
12%
12%
14%
15%
26%
13%
**
10%
17%
10%
13%
8%
13%
10%
14%
11%
13%
f
12%
7%
6%
13%
30%
85%
15%
11%
**
3%
89%
5%
8%
2%
4%
2%
5%
6%
7%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 145
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 114
Page 145
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2C (QP11C). SHOWCARD How often, if at all, do you access the radio via - Mobile phone. (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
p
q
r
s
Unweighted total
2811
447
333
267
600
1128
2641
166
460
82
176
2351
329
271
137
162
114
187
299
301
Effective Weighted Sample
1853
300
218
188
405
743
1712
141
303
55
117
1547
235
186
94
115
78
121
208
198
Total
1825
278
175
162
338
668
xx-xxxx-xxxx
173
267
48
98
1560
155
182
76
89
63
110
165
173
15%
10%
9%
19%
37%
90%
9%
15%
**
5%
85%
9%
10%
4%
5%
3%
6%
9%
9%
Every day
33
2
1
*
1
16
30
4
6
**
3
28
-
1
1
-
-
*
1
*
2%
1%
1%
*%
*%
2%
2%
2%
2%
**
3%
2%
-%
1%
1%
-%
-%
*%
1%
*%
6%
3%
*%
3%
48%
89%
13%
17%
**
8%
83%
-%
3%
3%
-%
-%
1%
3%
1%
At least weekly
62
4
*
1
1
16
54
8
8
**
2
54
1
-
-
*
-
1
*
1
3%
1%
*%
*%
*%
2%
3%
5%
3%
**
2%
3%
1%
-%
-%
*%
-%
1%
*%
*%
6%
1%
1%
2%
25%
87%
14%
14%
**
3%
88%
2%
-%
-%
1%
-%
1%
1%
1%
At least monthly
56
8
2
-
2
13
48
7
5
**
1
51
1
1
2
-
-
-
2
-
3%
3%
1%
-%
1%
2%
3%
4%
2%
**
1%
3%
1%
*%
2%
-%
-%
-%
1%
-%
cd
s
14%
3%
-%
3%
24%
86%
13%
9%
**
2%
92%
2%
1%
3%
-%
-%
-%
3%
-%
Have tried it once
78
7
2
1
3
16
64
14
4
**
1
75
2
1
-
2
1
-
2
1
4%
3%
1%
*%
1%
2%
4%
8%
1%
**
1%
5%
1%
1%
-%
3%
1%
-%
1%
*%
f
hj
9%
3%
1%
4%
20%
81%
18%
4%
**
1%
96%
2%
1%
-%
3%
1%
-%
3%
1%
Never
1208
183
110
90
200
419
1098
107
163
**
55
1046
97
103
44
52
42
62
96
104
66%
66%
63%
55%
59%
63%
67%
62%
61%
**
56%
67%
62%
56%
57%
58%
66%
57%
58%
60%
c
hj
15%
9%
7%
17%
35%
91%
9%
13%
**
5%
87%
8%
9%
4%
4%
3%
5%
8%
9%
Do not have access to device
388
74
60
71
131
189
356
32
81
**
37
306
55
77
30
34
21
46
64
67
21%
27%
34%
44%
39%
28%
22%
18%
30%
**
38%
20%
35%
42%
39%
39%
33%
42%
39%
39%
a
a
k
k
19%
16%
18%
34%
49%
92%
8%
21%
**
10%
79%
14%
20%
8%
9%
5%
12%
17%
17%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 146
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 115
Page 146
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2D (QP11D). SHOWCARD How often, if at all, do you access the radio via - Digital radio through TV. (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
p
q
r
s
Unweighted total
2811
447
333
267
600
1128
2641
166
460
82
176
2351
329
271
137
162
114
187
299
301
Effective Weighted Sample
1853
300
218
188
405
743
1712
141
303
55
117
1547
235
186
94
115
78
121
208
198
Total
1825
278
175
162
338
668
xx-xxxx-xxxx
173
267
48
98
1560
155
182
76
89
63
110
165
173
15%
10%
9%
19%
37%
90%
9%
15%
**
5%
85%
9%
10%
4%
5%
3%
6%
9%
9%
Every day
111
15
10
3
13
41
103
8
20
**
7
92
9
3
4
5
2
2
8
4
6%
5%
6%
2%
4%
6%
6%
5%
8%
**
7%
6%
6%
2%
5%
5%
3%
2%
5%
2%
c
c
m
13%
9%
2%
11%
37%
92%
7%
18%
**
6%
83%
8%
3%
3%
4%
2%
2%
7%
4%
At least weekly
194
32
8
7
15
64
177
18
24
**
9
171
8
7
5
4
3
3
9
6
11%
11%
4%
4%
4%
10%
11%
10%
9%
**
9%
11%
5%
4%
7%
4%
5%
3%
5%
3%
bcd
16%
4%
4%
8%
33%
91%
9%
12%
**
4%
88%
4%
4%
3%
2%
2%
1%
5%
3%
At least monthly
154
25
11
3
14
29
142
12
19
**
6
134
8
6
4
5
4
1
9
5
8%
9%
6%
2%
4%
4%
9%
7%
7%
**
6%
9%
5%
4%
5%
6%
6%
1%
5%
3%
cd
c
16%
7%
2%
9%
19%
92%
8%
12%
**
4%
87%
5%
4%
2%
3%
3%
1%
6%
4%
Have tried it once
156
19
10
9
19
43
128
23
20
**
5
137
8
11
9
4
4
3
12
7
9%
7%
6%
6%
6%
6%
8%
14%
7%
**
5%
9%
5%
6%
12%
4%
6%
2%
8%
4%
f
loqs
12%
6%
6%
12%
27%
82%
15%
13%
**
3%
88%
5%
7%
6%
2%
3%
2%
8%
4%
Never
997
158
111
98
208
398
899
97
148
**
58
849
100
108
44
54
41
69
99
110
55%
57%
63%
60%
62%
60%
55%
56%
56%
**
59%
54%
64%
59%
58%
61%
65%
63%
60%
64%
16%
11%
10%
21%
40%
90%
10%
15%
**
6%
85%
10%
11%
4%
5%
4%
7%
10%
11%
Do not have access to device
213
29
26
43
69
94
201
14
36
**
14
178
23
46
10
18
9
32
28
41
12%
11%
15%
27%
20%
14%
12%
8%
13%
**
14%
11%
15%
25%
14%
20%
14%
29%
17%
24%
ab
a
lnpr
lnpr
ln
14%
12%
20%
32%
44%
94%
7%
17%
**
7%
83%
11%
22%
5%
8%
4%
15%
13%
19%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 147
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 116
Page 147
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2E (QP11E). SHOWCARD How often, if at all, do you access the radio via - Digital radio through the internet. (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
p
q
r
s
Unweighted total
2811
447
333
267
600
1128
2641
166
460
82
176
2351
329
271
137
162
114
187
299
301
Effective Weighted Sample
1853
300
218
188
405
743
1712
141
303
55
117
1547
235
186
94
115
78
121
208
198
Total
1825
278
175
162
338
668
xx-xxxx-xxxx
173
267
48
98
1560
155
182
76
89
63
110
165
173
15%
10%
9%
19%
37%
90%
9%
15%
**
5%
85%
9%
10%
4%
5%
3%
6%
9%
9%
Every day
52
9
2
1
3
10
45
8
5
**
3
47
2
1
-
1
2
*
1
2
3%
3%
1%
*%
1%
2%
3%
5%
2%
**
3%
3%
1%
1%
-%
1%
2%
*%
1%
1%
cd
18%
4%
1%
5%
20%
87%
15%
10%
**
6%
90%
3%
2%
-%
2%
3%
*%
2%
3%
At least weekly
91
9
3
1
4
16
78
13
8
**
2
84
3
1
1
2
1
-
3
1
5%
3%
2%
*%
1%
2%
5%
8%
3%
**
2%
5%
2%
*%
1%
2%
2%
-%
2%
1%
cd
10%
3%
1%
4%
17%
86%
15%
9%
**
2%
92%
3%
1%
1%
2%
1%
-%
3%
1%
At least monthly
87
12
6
1
6
21
85
3
11
**
3
76
5
2
4
2
-
1
5
1
5%
4%
3%
*%
2%
3%
5%
2%
4%
**
3%
5%
3%
1%
5%
2%
-%
1%
3%
1%
c
c
ms
13%
6%
1%
7%
24%
97%
3%
13%
**
4%
87%
5%
2%
4%
2%
-%
1%
6%
1%
Have tried it once
84
13
3
1
4
12
75
8
5
**
-
80
3
1
1
2
1
-
4
1
5%
5%
2%
1%
1%
2%
5%
5%
2%
**
-%
5%
2%
1%
2%
3%
1%
-%
2%
*%
cd
hj
16%
4%
2%
5%
14%
89%
10%
6%
**
-%
95%
4%
1%
1%
3%
1%
-%
4%
1%
Never
1107
171
98
70
168
371
994
110
143
**
50
965
87
81
49
44
34
40
93
74
61%
61%
56%
43%
50%
55%
60%
63%
54%
**
51%
62%
56%
44%
65%
50%
54%
37%
57%
43%
cd
c
hj
mqs
moqs
q
mqs
15%
9%
6%
15%
34%
90%
10%
13%
**
4%
87%
8%
7%
4%
4%
3%
4%
8%
7%
Do not have access to device
404
64
64
89
153
238
373
31
94
**
40
308
56
97
22
38
25
68
60
93
22%
23%
37%
55%
45%
36%
23%
18%
35%
**
41%
20%
36%
53%
28%
43%
40%
62%
36%
54%
a
abd
ab
k
k
lnr
n
lnopr
lnpr
16%
16%
22%
38%
59%
92%
8%
23%
**
10%
76%
14%
24%
5%
9%
6%
17%
15%
23%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 148
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 117
Page 148
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2F (QP11F). SHOWCARD How often, if at all, do you access the radio via - DAB radio set. (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
p
q
r
s
Unweighted total
2811
447
333
267
600
1128
2641
166
460
82
176
2351
329
271
137
162
114
187
299
301
Effective Weighted Sample
1853
300
218
188
405
743
1712
141
303
55
117
1547
235
186
94
115
78
121
208
198
Total
1825
278
175
162
338
668
xx-xxxx-xxxx
173
267
48
98
1560
155
182
76
89
63
110
165
173
15%
10%
9%
19%
37%
90%
9%
15%
**
5%
85%
9%
10%
4%
5%
3%
6%
9%
9%
Every day
324
55
39
22
61
97
294
31
47
**
16
279
28
33
17
18
11
14
36
25
18%
20%
22%
13%
18%
15%
18%
18%
18%
**
17%
18%
18%
18%
23%
21%
17%
13%
22%
15%
c
17%
12%
7%
19%
30%
91%
10%
15%
**
5%
86%
9%
10%
5%
6%
3%
4%
11%
8%
At least weekly
134
24
10
6
16
30
117
19
13
**
5
121
9
7
4
9
*
3
13
4
7%
9%
6%
4%
5%
4%
7%
11%
5%
**
5%
8%
6%
4%
5%
10%
1%
3%
8%
2%
cd
mpqs
ps
18%
8%
4%
12%
22%
87%
14%
10%
**
4%
90%
7%
5%
3%
7%
*%
3%
9%
3%
At least monthly
40
7
5
1
6
9
34
7
2
**
-
38
4
1
1
2
*
2
4
2
2%
2%
3%
*%
2%
1%
2%
4%
1%
**
-%
2%
3%
1%
2%
3%
*%
1%
2%
1%
16%
12%
2%
14%
23%
86%
17%
6%
**
-%
95%
10%
4%
3%
6%
1%
4%
9%
5%
Have tried it once
22
3
*
-
*
2
21
-
2
**
1
19
*
-
*
-
-
*
*
*
1%
1%
*%
-%
*%
*%
1%
-%
1%
**
1%
1%
*%
-%
1%
-%
-%
*%
*%
*%
13%
2%
-%
2%
10%
94%
-%
11%
**
3%
89%
2%
-%
2%
-%
-%
*%
2%
*%
Never
429
72
36
37
73
157
403
26
55
**
18
375
39
34
19
16
17
22
35
38
23%
26%
20%
23%
22%
23%
24%
15%
20%
**
18%
24%
25%
19%
25%
18%
27%
20%
21%
22%
g
17%
8%
9%
17%
37%
94%
6%
13%
**
4%
87%
9%
8%
4%
4%
4%
5%
8%
9%
Do not have access to device
877
118
85
97
182
373
781
91
147
**
59
728
75
107
35
44
35
69
78
103
48%
42%
48%
59%
54%
56%
47%
52%
55%
**
60%
47%
48%
58%
46%
49%
55%
63%
47%
60%
ab
a
k
k
lnr
lnor
lnr
13%
10%
11%
21%
43%
89%
10%
17%
**
7%
83%
9%
12%
4%
5%
4%
8%
9%
12%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 149
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 118
Page 149
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2G (QP11G) SHOWCARD How often, if at all, do you access the radio via - Car radio (FM). (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
p
q
r
s
Unweighted total
2811
447
333
267
600
1128
2641
166
460
82
176
2351
329
271
137
162
114
187
299
301
Effective Weighted Sample
1853
300
218
188
405
743
1712
141
303
55
117
1547
235
186
94
115
78
121
208
198
Total
1825
278
175
162
338
668
xx-xxxx-xxxx
173
267
48
98
1560
155
182
76
89
63
110
165
173
15%
10%
9%
19%
37%
90%
9%
15%
**
5%
85%
9%
10%
4%
5%
3%
6%
9%
9%
Every day
683
105
47
21
68
159
635
46
74
**
25
612
46
21
21
21
13
12
42
25
37%
38%
27%
13%
20%
24%
38%
27%
28%
**
25%
39%
30%
12%
28%
24%
21%
11%
26%
15%
bcd
c
c
g
hj
mqs
mqs
mqs
mq
mqs
15%
7%
3%
10%
23%
93%
7%
11%
**
4%
90%
7%
3%
3%
3%
2%
2%
6%
4%
At least weekly
491
78
55
28
83
158
444
48
67
**
23
425
48
35
24
27
14
18
51
32
27%
28%
31%
17%
25%
24%
27%
28%
25%
**
23%
27%
31%
19%
31%
31%
21%
17%
31%
18%
c
c
c
mqs
mqs
mqs
mqs
16%
11%
6%
17%
32%
90%
10%
14%
**
5%
87%
10%
7%
5%
6%
3%
4%
10%
6%
At least monthly
79
11
16
8
24
34
63
17
12
**
5
67
9
15
1
6
7
11
6
18
4%
4%
9%
5%
7%
5%
4%
10%
4%
**
5%
4%
6%
8%
1%
6%
11%
10%
4%
10%
a
f
n
n
n
nr
nr
nr
14%
20%
10%
30%
43%
79%
21%
15%
**
7%
85%
11%
19%
1%
7%
8%
14%
8%
22%
Have tried it once
23
4
4
5
9
13
20
3
6
**
3
17
4
5
5
1
1
2
6
3
1%
2%
2%
3%
3%
2%
1%
2%
2%
**
3%
1%
3%
3%
6%
1%
2%
2%
3%
2%
o
19%
16%
24%
40%
56%
86%
12%
27%
**
12%
72%
17%
23%
21%
4%
6%
10%
25%
15%
Never
240
39
20
41
61
120
219
21
42
**
14
197
24
37
11
18
13
19
29
32
13%
14%
12%
25%
18%
18%
13%
12%
16%
**
14%
13%
16%
20%
14%
20%
21%
18%
17%
19%
abd
b
16%
8%
17%
25%
50%
91%
9%
18%
**
6%
82%
10%
15%
4%
8%
5%
8%
12%
14%
Do not have access to device
309
40
33
60
93
184
270
38
65
**
29
241
23
70
15
16
15
47
31
62
17%
15%
19%
37%
28%
28%
16%
22%
25%
**
30%
15%
15%
38%
19%
18%
24%
43%
19%
36%
abd
ab
k
k
lnopr
lnopr
lnor
13%
11%
19%
30%
59%
87%
12%
21%
**
9%
78%
8%
23%
5%
5%
5%
15%
10%
20%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 150
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 119
Page 150
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2H (QP11H) SHOWCARD How often, if at all, do you access the radio via - Car radio (AM). (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
p
q
r
s
Unweighted total
2811
447
333
267
600
1128
2641
166
460
82
176
2351
329
271
137
162
114
187
299
301
Effective Weighted Sample
1853
300
218
188
405
743
1712
141
303
55
117
1547
235
186
94
115
78
121
208
198
Total
1825
278
175
162
338
668
xx-xxxx-xxxx
173
267
48
98
1560
155
182
76
89
63
110
165
173
15%
10%
9%
19%
37%
90%
9%
15%
**
5%
85%
9%
10%
4%
5%
3%
6%
9%
9%
Every day
186
31
12
8
20
41
168
17
18
**
4
169
14
5
6
7
3
4
13
7
10%
11%
7%
5%
6%
6%
10%
10%
7%
**
4%
11%
9%
3%
8%
7%
5%
3%
8%
4%
cd
hj
mqs
m
16%
6%
4%
11%
22%
90%
9%
10%
**
2%
91%
8%
3%
3%
4%
2%
2%
7%
4%
At least weekly
153
24
16
6
22
43
131
23
14
**
3
139
14
8
3
7
7
5
11
12
8%
9%
9%
4%
7%
6%
8%
13%
5%
**
3%
9%
9%
4%
4%
8%
11%
4%
6%
7%
c
c
f
hj
m
m
16%
10%
4%
14%
28%
85%
15%
9%
**
2%
91%
9%
5%
2%
5%
5%
3%
7%
8%
At least monthly
35
5
6
5
11
16
29
5
5
**
2
30
7
4
3
3
1
3
6
4
2%
2%
3%
3%
3%
2%
2%
3%
2%
**
2%
2%
4%
2%
4%
3%
2%
3%
4%
3%
15%
17%
13%
30%
45%
83%
13%
13%
**
7%
86%
19%
11%
9%
9%
4%
8%
18%
12%
Have tried it once
41
9
3
3
5
13
40
1
7
**
3
34
4
2
2
1
2
1
3
3
2%
3%
2%
2%
2%
2%
2%
*%
3%
**
3%
2%
2%
1%
2%
1%
3%
1%
2%
1%
22%
6%
7%
13%
31%
98%
2%
17%
**
7%
84%
9%
4%
4%
3%
4%
2%
7%
6%
Never
826
133
82
63
145
286
770
53
122
**
46
707
73
72
36
41
27
40
77
68
45%
48%
47%
39%
43%
43%
47%
30%
46%
**
47%
45%
47%
40%
48%
46%
43%
37%
47%
39%
g
16%
10%
8%
18%
35%
93%
6%
15%
**
6%
86%
9%
9%
4%
5%
3%
5%
9%
8%
Do not have access to device
585
75
57
78
135
270
511
75
101
**
40
481
43
91
25
30
23
57
55
80
32%
27%
33%
48%
40%
40%
31%
44%
38%
**
40%
31%
28%
50%
33%
33%
36%
52%
33%
46%
ab
a
f
k
k
lnopr
lnopr
lnor
13%
10%
13%
23%
46%
87%
13%
17%
**
7%
82%
7%
16%
4%
5%
4%
10%
9%
14%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 151
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 120
Page 151
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2I (QP11I) SHOWCARD How often, if at all, do you access the radio via - Car radio (DAB). (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
p
q
r
s
Unweighted total
2811
447
333
267
600
1128
2641
166
460
82
176
2351
329
271
137
162
114
187
299
301
Effective Weighted Sample
1853
300
218
188
405
743
1712
141
303
55
117
1547
235
186
94
115
78
121
208
198
Total
1825
278
175
162
338
668
xx-xxxx-xxxx
173
267
48
98
1560
155
182
76
89
63
110
165
173
15%
10%
9%
19%
37%
90%
9%
15%
**
5%
85%
9%
10%
4%
5%
3%
6%
9%
9%
Every day
63
7
6
1
7
9
51
11
5
**
*
58
5
2
1
2
3
1
4
4
3%
3%
4%
1%
2%
1%
3%
7%
2%
**
*%
4%
4%
1%
2%
2%
4%
1%
2%
2%
c
f
12%
10%
2%
12%
15%
82%
18%
8%
**
1%
93%
9%
3%
2%
4%
4%
2%
6%
6%
At least weekly
32
3
3
2
5
6
28
5
2
**
1
30
2
2
1
4
-
-
5
-
2%
1%
2%
1%
1%
1%
2%
3%
1%
**
1%
2%
1%
1%
1%
4%
-%
-%
3%
-%
qs
s
10%
9%
5%
14%
18%
88%
14%
7%
**
3%
93%
7%
7%
3%
11%
-%
-%
14%
-%
At least monthly
9
2
1
-
1
1
7
2
2
**
2
7
-
1
-
1
-
-
1
-
1%
1%
*%
-%
*%
*%
*%
1%
1%
**
2%
*%
-%
*%
-%
1%
-%
-%
*%
-%
k
24%
8%
-%
8%
8%
73%
26%
23%
**
23%
75%
-%
8%
-%
8%
-%
-%
8%
-%
Have tried it once
15
2
1
4
4
8
15
-
1
**
1
15
2
2
3
1
-
1
4
1
1%
1%
*%
2%
1%
1%
1%
-%
*%
**
1%
1%
1%
1%
4%
1%
-%
1%
2%
*%
s
13%
6%
23%
29%
50%
100%
-%
4%
**
4%
96%
14%
15%
20%
5%
-%
4%
25%
4%
Never
544
97
50
47
97
194
516
27
72
**
22
475
46
51
23
22
22
30
46
52
30%
35%
28%
29%
29%
29%
31%
16%
27%
**
22%
30%
30%
28%
31%
25%
35%
27%
28%
30%
g
18%
9%
9%
18%
36%
95%
5%
13%
**
4%
87%
8%
9%
4%
4%
4%
5%
8%
9%
Do not have access to device
1161
166
115
109
224
451
1031
128
185
**
72
975
99
124
47
60
38
78
107
117
64%
60%
66%
67%
66%
67%
63%
74%
69%
**
74%
62%
64%
68%
62%
67%
61%
71%
65%
68%
f
k
k
14%
10%
9%
19%
39%
89%
11%
16%
**
6%
84%
9%
11%
4%
5%
3%
7%
9%
10%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 152
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 121
Page 152
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP3 (QB1). Do you, or does anyone in your household, have digital radio channels in your home at the moment - whether through a specialist DAB radio receiver, through a digital television or over the internet? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Yes
1339
198
118
75
193
436
1184
153
195
36
72
1147
94
100
52
55
34
52
107
86
59%
59%
56%
38%
48%
50%
59%
63%
58%
52%
58%
60%
52%
44%
59%
53%
45%
38%
56%
40%
cd
cd
c
qs
mpqs
qs
mqs
15%
9%
6%
14%
33%
88%
11%
15%
3%
5%
86%
7%
7%
4%
4%
3%
4%
8%
6%
No
862
134
88
113
201
411
775
85
135
29
47
724
83
119
35
46
38
82
81
120
38%
40%
42%
58%
50%
47%
39%
35%
40%
42%
38%
38%
46%
53%
40%
45%
50%
60%
42%
56%
abd
ab
nr
lnor
lnor
16%
10%
13%
23%
48%
90%
10%
16%
3%
5%
84%
10%
14%
4%
5%
4%
10%
9%
14%
Don't know
55
2
4
8
11
25
50
4
8
4
5
47
4
8
1
2
4
4
4
8
2%
1%
2%
4%
3%
3%
2%
2%
2%
5%
4%
2%
2%
3%
2%
2%
5%
3%
2%
4%
a
a
3%
7%
14%
21%
46%
91%
7%
14%
6%
9%
85%
6%
14%
2%
4%
7%
7%
7%
14%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 153
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 122
Page 153
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP4 (Q1). SHOWCARD Please think about any radio sets that you may have at home that someone listens to in most weeks. In which of these rooms at home do you have one of these radios that someone listens to in most weeks? (MULTICODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Kitchen/ Kitchen diner
833
146
84
78
162
294
777
59
118
21
41
717
77
86
44
55
23
40
99
64
37%
44%
40%
40%
40%
34%
39%
24%
35%
32%
33%
37%
43%
38%
49%
53%
30%
29%
51%
30%
g
pqs
mpqs
lmpqs
lmpqs
18%
10%
9%
20%
35%
93%
7%
14%
3%
5%
86%
9%
10%
5%
7%
3%
5%
12%
8%
Living room/ Lounge
760
133
90
89
179
331
697
60
142
30
58
617
82
97
42
39
36
63
80
99
34%
40%
43%
46%
44%
38%
35%
25%
42%
44%
47%
32%
46%
43%
47%
37%
47%
46%
42%
46%
g
k
k
k
18%
12%
12%
24%
43%
92%
8%
19%
4%
8%
81%
11%
13%
5%
5%
5%
8%
11%
13%
Adult's bedroom
521
97
59
46
105
171
475
47
87
21
25
436
48
58
32
28
16
29
61
44
23%
29%
28%
24%
26%
20%
24%
19%
26%
32%
20%
23%
26%
25%
36%
28%
21%
21%
32%
21%
j
mpqs
pqs
19%
11%
9%
20%
33%
91%
9%
17%
4%
5%
84%
9%
11%
6%
5%
3%
5%
12%
9%
Dining room
101
18
18
9
27
39
92
8
18
1
6
83
13
14
6
10
3
8
16
11
4%
5%
8%
5%
7%
4%
5%
3%
5%
2%
5%
4%
7%
6%
7%
10%
4%
6%
8%
5%
18%
18%
9%
27%
39%
91%
8%
18%
1%
6%
82%
13%
14%
6%
10%
3%
8%
16%
11%
Child's bedroom
93
5
3
-
3
19
83
12
13
1
3
81
3
-
1
2
-
-
3
-
4%
1%
1%
-%
1%
2%
4%
5%
4%
2%
3%
4%
2%
-%
2%
2%
-%
-%
2%
-%
ms
s
s
s
5%
3%
-%
3%
20%
89%
12%
14%
1%
3%
87%
3%
-%
1%
2%
-%
-%
3%
-%
Bathroom/ Shower room/ WC
59
10
9
3
12
15
57
2
7
3
1
53
4
8
7
3
1
1
10
2
3%
3%
4%
1%
3%
2%
3%
1%
2%
5%
1%
3%
2%
4%
8%
3%
1%
1%
5%
1%
c
j
lpqs
qs
17%
16%
5%
21%
26%
97%
4%
11%
6%
2%
90%
7%
14%
11%
6%
2%
2%
17%
4%
Study/ Home office
53
10
10
3
13
16
52
1
9
1
1
45
9
4
4
4
2
3
8
5
2%
3%
5%
2%
3%
2%
3%
*%
3%
2%
1%
2%
5%
2%
4%
4%
2%
2%
4%
2%
g
m
18%
19%
6%
25%
31%
98%
1%
17%
3%
2%
84%
17%
8%
7%
8%
3%
6%
16%
9%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 154
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 122
Page 154
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP4 (Q1). SHOWCARD Please think about any radio sets that you may have at home that someone listens to in most weeks. In which of these rooms at home do you have one of these radios that someone listens to in most weeks? (MULTICODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Garage
26
6
6
1
7
7
26
-
2
1
*
24
5
1
2
1
2
1
4
3
1%
2%
3%
1%
2%
1%
1%
-%
1%
1%
*%
1%
3%
1%
3%
1%
3%
1%
2%
1%
23%
22%
4%
26%
27%
100%
-%
7%
4%
1%
93%
21%
6%
10%
4%
9%
3%
14%
12%
Spare bedroom
21
4
3
3
6
8
21
-
5
1
-
17
4
2
1
3
1
1
5
2
1%
1%
1%
2%
2%
1%
1%
-%
1%
2%
-%
1%
2%
1%
1%
3%
1%
1%
2%
1%
19%
14%
15%
29%
37%
100%
-%
23%
5%
-%
81%
21%
9%
5%
16%
3%
5%
22%
7%
Conservatory
21
5
5
2
7
7
21
-
6
3
2
15
4
3
3
1
2
1
4
3
1%
1%
2%
1%
2%
1%
1%
-%
2%
5%
1%
1%
2%
1%
3%
1%
3%
1%
2%
1%
k
22%
22%
9%
32%
35%
100%
-%
27%
16%
8%
72%
17%
14%
13%
6%
10%
3%
18%
13%
Hallway/ Landing
17
4
2
2
3
6
13
4
2
-
-
15
*
3
1
-
-
3
1
3
1%
1%
1%
1%
1%
1%
1%
2%
1%
-%
-%
1%
*%
1%
1%
-%
-%
2%
*%
1%
23%
10%
9%
19%
33%
78%
23%
12%
-%
-%
88%
3%
17%
3%
-%
-%
16%
3%
16%
Move around as needed/ portable
76
17
7
2
9
24
73
-
6
2
3
69
6
3
-
5
3
1
5
4
3%
5%
4%
1%
2%
3%
4%
-%
2%
2%
2%
4%
3%
1%
-%
5%
4%
1%
3%
2%
cd
g
n
n
22%
10%
2%
12%
32%
97%
-%
9%
2%
4%
91%
8%
4%
-%
6%
4%
2%
6%
6%
Other
24
5
3
2
5
6
23
1
4
*
*
20
3
2
2
1
1
1
4
2
1%
1%
2%
1%
1%
1%
1%
*%
1%
1%
*%
1%
2%
1%
2%
1%
1%
1%
2%
1%
19%
14%
8%
22%
24%
94%
4%
15%
2%
2%
85%
13%
9%
9%
6%
2%
5%
15%
7%
None - do not have any radio sets at home that
someone listens to in most weeks
640
68
48
36
84
266
530
108
87
19
30
553
34
50
15
19
16
34
34
50
28%
20%
23%
18%
21%
30%
26%
44%
26%
27%
24%
29%
19%
22%
17%
18%
21%
25%
17%
23%
f
11%
7%
6%
13%
42%
83%
17%
14%
3%
5%
86%
5%
8%
2%
3%
3%
5%
5%
8%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 155
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 123
Page 155
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP5 (Q2). In total, how many radio sets do you have in your home that you, or someone in your household, listen to in most weeks? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
None
673
74
46
40
86
279
566
105
95
22
32
579
39
47
18
19
16
32
37
49
30%
22%
22%
20%
21%
32%
28%
43%
28%
32%
26%
30%
21%
21%
21%
18%
21%
24%
19%
23%
f
11%
7%
6%
13%
41%
84%
16%
14%
3%
5%
86%
6%
7%
3%
3%
2%
5%
6%
7%
1
844
118
75
92
166
336
758
84
121
22
50
720
62
104
27
37
35
67
64
102
37%
35%
35%
47%
41%
39%
38%
35%
36%
33%
40%
38%
34%
46%
30%
36%
46%
49%
33%
48%
ab
lnr
nr
lnor
lnor
14%
9%
11%
20%
40%
90%
10%
14%
3%
6%
85%
7%
12%
3%
4%
4%
8%
8%
12%
2-3
595
108
67
55
122
215
551
46
94
14
35
502
62
60
32
39
22
29
71
51
26%
32%
32%
28%
30%
25%
27%
19%
28%
20%
28%
26%
34%
27%
36%
38%
28%
21%
37%
24%
g
qs
qs
mqs
mqs
18%
11%
9%
21%
36%
93%
8%
16%
2%
6%
84%
10%
10%
5%
7%
4%
5%
12%
9%
4-5
105
28
20
6
26
34
97
6
23
9
6
82
14
12
9
7
2
7
16
9
5%
8%
9%
3%
6%
4%
5%
3%
7%
13%
5%
4%
8%
5%
11%
7%
3%
5%
8%
4%
c
c
k
jk
ps
27%
19%
6%
24%
33%
93%
6%
22%
8%
6%
79%
13%
11%
9%
7%
2%
7%
16%
9%
6-10
20
4
3
1
4
4
20
-
3
1
1
17
3
1
2
1
1
-
3
1
1%
1%
1%
*%
1%
*%
1%
-%
1%
2%
1%
1%
2%
*%
2%
1%
1%
-%
1%
*%
22%
14%
4%
18%
18%
100%
-%
17%
6%
5%
84%
14%
4%
10%
4%
4%
-%
14%
4%
Don't know
19
2
*
2
2
4
18
1
2
*
-
18
1
2
1
*
*
1
1
2
1%
1%
*%
1%
1%
1%
1%
*%
*%
*%
-%
1%
*%
1%
1%
*%
*%
1%
*%
1%
11%
2%
11%
13%
23%
93%
6%
8%
*%
-%
92%
4%
9%
3%
2%
2%
6%
5%
8%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 156
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 124
Page 156
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP6 (Q3). Before today, had you heard of digital radios, sometimes called D-A-B radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Yes
1862
280
162
101
263
624
1664
195
241
42
80
1623
131
132
70
77
47
68
147
116
83%
84%
77%
52%
65%
71%
83%
80%
71%
62%
64%
85%
73%
58%
79%
75%
62%
50%
77%
54%
bcd
cd
c
hij
mpqs
mpqs
mpqs
mpqs
15%
9%
5%
14%
34%
89%
10%
13%
2%
4%
87%
7%
7%
4%
4%
3%
4%
8%
6%
No
318
46
40
76
116
201
282
36
77
22
36
239
37
79
15
20
24
57
35
81
14%
14%
19%
39%
29%
23%
14%
15%
23%
32%
29%
12%
21%
35%
17%
19%
31%
42%
18%
38%
abd
ab
k
k
k
lnor
lnor
lnor
lnor
15%
13%
24%
36%
63%
89%
11%
24%
7%
11%
75%
12%
25%
5%
6%
8%
18%
11%
25%
Unsure
76
8
9
18
27
48
63
11
21
4
9
56
11
16
4
6
5
12
10
17
3%
2%
4%
9%
7%
6%
3%
5%
6%
6%
7%
3%
6%
7%
4%
6%
7%
9%
5%
8%
ab
a
k
k
10%
12%
24%
36%
64%
83%
15%
27%
5%
12%
73%
15%
21%
5%
8%
7%
15%
13%
23%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 157
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 125
Page 157
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP7 (Q4). You said earlier that you have (NUMBER AT QP5) radio sets in your home that someone in the household listens to in most weeks. How many of these radio sets are digital radios? READ OUT EXPLANATION IF NECESSARY (SINGLE
CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
None
1520
202
143
148
291
668
1343
172
240
48
93
1279
121
170
61
64
58
109
124
167
67%
60%
68%
76%
72%
77%
67%
71%
71%
71%
75%
67%
68%
75%
68%
62%
75%
80%
65%
78%
ab
a
k
or
o
lnor
lnor
13%
9%
10%
19%
44%
88%
11%
16%
3%
6%
84%
8%
11%
4%
4%
4%
7%
8%
11%
1
549
99
51
40
91
158
499
51
72
14
24
477
43
48
19
33
14
25
52
39
24%
30%
24%
21%
22%
18%
25%
21%
21%
21%
19%
25%
24%
21%
21%
32%
18%
18%
27%
18%
cd
mpqs
qs
18%
9%
7%
17%
29%
91%
9%
13%
3%
4%
87%
8%
9%
3%
6%
3%
4%
10%
7%
2
122
17
7
5
12
26
106
16
19
3
5
103
8
3
5
3
3
1
7
4
5%
5%
3%
2%
3%
3%
5%
7%
6%
4%
4%
5%
5%
1%
5%
3%
4%
1%
4%
2%
mq
mq
q
14%
6%
4%
10%
22%
87%
13%
16%
2%
4%
84%
7%
3%
4%
2%
3%
1%
6%
4%
3
37
11
7
1
8
11
37
1
4
1
*
34
5
3
4
3
-
1
7
1
2%
3%
3%
1%
2%
1%
2%
*%
1%
2%
*%
2%
3%
1%
4%
3%
-%
1%
4%
1%
c
c
s
pqs
s
s
30%
18%
4%
22%
28%
98%
2%
10%
3%
*%
90%
14%
8%
11%
9%
-%
3%
19%
3%
4-5
5
3
1
-
1
3
5
-
2
1
1
3
1
-
1
-
-
-
1
-
*%
1%
*%
-%
*%
*%
*%
-%
*%
2%
1%
*%
*%
-%
1%
-%
-%
-%
*%
-%
k
64%
11%
-%
11%
54%
100%
-%
32%
22%
22%
61%
11%
-%
11%
-%
-%
-%
11%
-%
6-10
2
-
1
-
1
1
2
-
1
1
-
1
-
1
-
-
1
-
-
1
*%
-%
*%
-%
*%
*%
*%
-%
*%
1%
-%
*%
-%
*%
-%
-%
1%
-%
-%
*%
k
-%
44%
-%
44%
44%
100%
-%
31%
31%
-%
72%
-%
44%
-%
-%
44%
-%
-%
44%
Don't know
22
1
2
*
2
6
18
2
1
-
1
20
1
1
*
*
1
1
1
2
1%
*%
1%
*%
1%
1%
1%
1%
*%
-%
1%
1%
1%
1%
*%
*%
1%
1%
*%
1%
5%
9%
2%
11%
27%
82%
12%
4%
-%
3%
95%
4%
7%
1%
2%
3%
6%
3%
9%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 158
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 126
Page 158
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP8 (Q5). In most weeks, how many motor vehicles do you personally use - as a driver or a passenger? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
None
524
62
44
89
133
328
448
75
107
27
46
411
38
95
14
24
24
72
38
95
23%
18%
21%
46%
33%
38%
22%
31%
32%
39%
37%
21%
21%
42%
16%
23%
31%
52%
20%
45%
abd
ab
f
k
k
k
lnor
nr
lnopr
lnopr
12%
8%
17%
25%
63%
85%
14%
21%
5%
9%
79%
7%
18%
3%
4%
5%
14%
7%
18%
1
1239
189
140
91
231
467
1100
136
177
36
62
1064
120
111
55
70
46
59
126
105
55%
57%
67%
46%
57%
54%
55%
56%
52%
53%
50%
56%
67%
49%
62%
68%
61%
43%
65%
49%
c
acd
c
mqs
mqs
mqs
q
mqs
15%
11%
7%
19%
38%
89%
11%
14%
3%
5%
86%
10%
9%
4%
6%
4%
5%
10%
9%
2
438
75
21
12
33
63
412
26
49
5
14
391
20
13
18
7
5
3
24
9
19%
23%
10%
6%
8%
7%
20%
11%
14%
8%
12%
20%
11%
6%
20%
6%
7%
3%
13%
4%
bcd
g
hij
mqs
lmopqs
mqs
17%
5%
3%
8%
15%
94%
6%
11%
1%
3%
89%
5%
3%
4%
1%
1%
1%
6%
2%
3
35
5
1
2
3
8
32
2
2
*
1
33
1
2
*
2
1
*
2
1
2%
2%
1%
1%
1%
1%
2%
1%
1%
*%
1%
2%
1%
1%
*%
2%
2%
*%
1%
1%
15%
4%
5%
9%
22%
92%
7%
6%
*%
2%
94%
3%
6%
*%
5%
4%
*%
5%
4%
4 or more
11
2
3
-
3
3
11
-
1
-
1
11
*
2
*
-
-
2
*
2
1%
1%
1%
-%
1%
*%
1%
-%
*%
-%
*%
1%
*%
1%
*%
-%
-%
2%
*%
1%
22%
24%
-%
24%
25%
100%
-%
4%
-%
4%
96%
4%
20%
4%
-%
-%
20%
4%
20%
Don't know
9
*
1
2
3
4
6
2
2
-
1
7
*
3
1
1
-
1
2
1
*%
*%
1%
1%
1%
*%
*%
1%
1%
-%
*%
*%
*%
1%
1%
1%
-%
1%
1%
*%
2%
13%
21%
34%
46%
72%
26%
23%
-%
7%
76%
1%
33%
13%
14%
-%
8%
26%
8%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 159
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 127
Page 159
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP9 (Q6). How many of these motor vehicles have a radio? (SINGLE CODE)
Base : Those who use at least one motor vehicle in most weeks
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
p
q
r
s
Unweighted total
2674
438
325
174
499
936
2510
159
399
74
148
2275
301
198
132
153
103
111
285
214
Effective Weighted Sample
1724
292
220
120
339
596
1595
129
255
47
94
1467
216
135
91
111
69
71
201
139
Total
1723
272
166
104
270
541
1555
165
229
41
77
1500
142
128
73
79
53
65
152
118
16%
10%
6%
16%
31%
90%
10%
13%
**
4%
87%
8%
7%
4%
5%
3%
4%
9%
7%
None
41
4
3
3
6
14
26
14
8
**
1
33
2
4
1
3
2
1
4
3
2%
2%
2%
3%
2%
3%
2%
9%
4%
**
2%
2%
2%
3%
1%
4%
4%
1%
2%
2%
f
11%
8%
7%
15%
35%
64%
35%
20%
**
3%
82%
5%
10%
1%
8%
5%
2%
9%
6%
1
1208
185
138
88
226
454
1083
123
168
**
62
1042
116
110
54
67
45
60
121
104
70%
68%
83%
84%
84%
84%
70%
75%
73%
**
80%
70%
82%
86%
73%
86%
85%
92%
80%
89%
a
a
a
k
n
n
lnr
nr
15%
11%
7%
19%
38%
90%
10%
14%
**
5%
86%
10%
9%
4%
6%
4%
5%
10%
9%
2
424
72
21
11
32
62
399
25
49
**
13
377
22
10
18
7
5
2
25
7
25%
27%
12%
11%
12%
12%
26%
15%
22%
**
17%
25%
16%
8%
25%
8%
9%
3%
16%
6%
bcd
g
mqs
mopqs
moqs
17%
5%
3%
8%
15%
94%
6%
12%
**
3%
89%
5%
2%
4%
2%
1%
1%
6%
2%
3
35
6
1
2
3
7
32
2
2
**
1
33
1
2
*
2
1
-
2
1
2%
2%
1%
2%
1%
1%
2%
1%
1%
**
1%
2%
1%
2%
*%
2%
2%
-%
1%
1%
18%
4%
5%
9%
20%
92%
7%
6%
**
2%
94%
3%
6%
*%
5%
4%
-%
5%
4%
4 or more
11
2
3
-
3
3
11
-
1
**
1
11
*
2
*
-
-
2
*
2
1%
1%
2%
-%
1%
1%
1%
-%
*%
**
1%
1%
*%
2%
1%
-%
-%
4%
*%
2%
lr
21%
24%
-%
24%
25%
100%
-%
4%
**
4%
96%
4%
20%
4%
-%
-%
20%
4%
20%
Don't know
4
2
-
-
-
1
4
-
1
**
-
3
-
-
-
-
-
-
-
-
*%
1%
-%
-%
-%
*%
*%
-%
*%
**
-%
*%
-%
-%
-%
-%
-%
-%
-%
-%
54%
-%
-%
-%
16%
100%
-%
19%
**
-%
77%
-%
-%
-%
-%
-%
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 160
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 128
Page 160
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP10/11 (Q7A/B). Is the radio in this vehicle a digital radio?/ How many of the radios in those vehicles are digital radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE)
Base : Those who use at least one motor vehicle with a radio in most weeks
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
~p
q
r
s
Unweighted total
2624
431
319
169
488
917
2471
148
388
71
146
2236
296
192
131
148
99
110
279
209
Effective Weighted Sample
xx-xxxx-xxxx
286
216
116
331
582
1565
119
246
44
92
1437
212
130
90
107
67
70
196
136
Total
1678
265
162
101
264
526
1525
151
220
39
76
1463
140
124
73
75
51
64
148
115
16%
10%
6%
16%
31%
91%
9%
13%
**
5%
87%
8%
7%
4%
4%
**
4%
9%
7%
None
1534
242
154
96
251
502
1391
139
205
**
71
1333
133
118
69
72
**
61
141
110
91%
91%
95%
95%
95%
95%
91%
92%
93%
**
93%
91%
95%
95%
95%
95%
**
95%
95%
95%
16%
10%
6%
16%
33%
91%
9%
13%
**
5%
87%
9%
8%
4%
5%
**
4%
9%
7%
1
38
4
2
2
4
6
38
*
7
**
*
32
1
2
*
1
**
-
2
2
2%
2%
1%
2%
1%
1%
3%
*%
3%
**
*%
2%
1%
2%
*%
2%
**
-%
1%
2%
11%
5%
4%
9%
15%
100%
*%
19%
**
*%
83%
4%
6%
*%
3%
**
-%
4%
5%
2
54
12
2
-
2
5
51
3
1
**
1
52
2
-
1
-
**
1
1
1
3%
4%
2%
-%
1%
1%
3%
2%
1%
**
1%
4%
2%
-%
2%
-%
**
2%
1%
1%
cd
h
22%
5%
-%
5%
10%
95%
6%
3%
**
1%
97%
5%
-%
3%
-%
**
2%
3%
2%
3
1
-
-
-
-
-
1
-
-
**
-
1
-
-
-
-
**
-
-
-
*%
-%
-%
-%
-%
-%
*%
-%
-%
**
-%
*%
-%
-%
-%
-%
**
-%
-%
-%
-%
-%
-%
-%
-%
100%
-%
-%
**
-%
100%
-%
-%
-%
-%
**
-%
-%
-%
4 or more
1
-
*
-
*
*
1
-
1
**
1
*
*
-
*
-
**
-
*
-
*%
-%
*%
-%
*%
*%
*%
-%
*%
**
1%
*%
*%
-%
1%
-%
**
-%
*%
-%
k
-%
57%
-%
57%
57%
100%
-%
72%
**
72%
34%
57%
-%
57%
-%
**
-%
57%
-%
Don't know
50
8
3
3
6
13
42
8
5
**
4
45
3
4
2
2
**
2
4
2
3%
3%
2%
3%
2%
2%
3%
5%
2%
**
5%
3%
2%
3%
3%
3%
**
4%
3%
2%
15%
6%
7%
13%
26%
83%
16%
11%
**
8%
89%
6%
7%
4%
4%
**
5%
8%
5%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 161
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 129
Page 161
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP12 (Q9) SHOWCARD Here is a list of some other ways of listening to radio programmes as they are broadcast. In most weeks, do you or someone else in your household listen at home to radio programmes as they are broadcast in any of these
ways? (MULTICODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Using a digital TV service - such as Freeview,
Sky, Virgin, BT Vision
477
74
31
15
46
147
438
37
68
9
20
410
25
21
13
15
9
10
28
19
21%
22%
15%
8%
11%
17%
22%
15%
20%
13%
16%
21%
14%
9%
14%
14%
12%
7%
14%
9%
bcd
c
g
q
q
q
qs
16%
6%
3%
10%
31%
92%
8%
14%
2%
4%
86%
5%
4%
3%
3%
2%
2%
6%
4%
Using a computer connected to the internet
250
29
10
4
14
48
228
24
24
2
9
227
7
8
5
5
2
2
10
4
11%
9%
5%
2%
3%
6%
11%
10%
7%
3%
7%
12%
4%
3%
6%
5%
2%
1%
5%
2%
cd
hi
qs
qs
12%
4%
2%
6%
19%
91%
10%
10%
1%
4%
91%
3%
3%
2%
2%
1%
1%
4%
2%
Using a Smartphone - such as an iPhone or
BlackBerry
114
13
2
1
4
26
101
15
9
1
3
106
1
2
1
*
-
2
1
2
5%
4%
1%
1%
1%
3%
5%
6%
3%
2%
2%
6%
1%
1%
1%
*%
-%
2%
1%
1%
bcd
h
11%
2%
1%
3%
23%
88%
13%
8%
1%
3%
92%
1%
2%
1%
*%
-%
2%
1%
2%
Using an MP3 player - such as an iPod
102
7
3
-
3
18
93
8
13
2
3
90
1
1
1
1
1
*
1
1
5%
2%
1%
-%
1%
2%
5%
3%
4%
2%
2%
5%
1%
*%
1%
1%
1%
*%
1%
1%
c
7%
2%
-%
2%
17%
91%
8%
13%
2%
3%
88%
1%
1%
*%
1%
1%
*%
1%
1%
Using a games console - such as a PlayStation
or Wii
28
4
*
*
*
7
28
-
4
-
3
25
*
*
-
*
*
-
*
*
1%
1%
*%
*%
*%
1%
1%
-%
1%
-%
2%
1%
*%
*%
-%
*%
*%
-%
*%
*%
d
15%
*%
1%
2%
24%
100%
-%
14%
-%
10%
86%
1%
*%
-%
1%
*%
-%
1%
*%
No, none of these
1589
238
176
176
351
688
1401
184
251
56
97
1336
152
199
74
86
66
125
160
191
70%
71%
83%
90%
87%
79%
70%
76%
74%
83%
79%
70%
85%
88%
83%
83%
86%
91%
83%
89%
a
ab
a
k
k
lnor
r
15%
11%
11%
22%
43%
88%
12%
16%
4%
6%
84%
10%
13%
5%
5%
4%
8%
10%
12%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 162
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 130
Page 162
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP13 (Q10) SHOWCARD And before today, were you aware that you can listen to radio programmes as they are broadcast in these ways? (MULTICODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Using a digital TV service - such as Freeview,
Sky, Virgin, BT Vision
1609
216
125
75
200
506
1433
176
225
40
66
1388
106
94
48
59
37
56
107
93
71%
65%
59%
39%
49%
58%
71%
73%
66%
59%
53%
72%
59%
42%
54%
57%
48%
41%
56%
43%
cd
cd
c
j
hij
mqs
mq
mqs
mqs
13%
8%
5%
12%
31%
89%
11%
14%
2%
4%
86%
7%
6%
3%
4%
2%
4%
7%
6%
Using a computer connected to the internet
1548
216
98
53
151
440
1379
170
191
32
57
1362
86
66
49
48
27
27
97
54
69%
65%
47%
27%
37%
50%
69%
70%
56%
47%
46%
71%
48%
29%
56%
46%
35%
20%
51%
25%
bcd
cd
c
j
hij
mpqs
q
mpqs
mqs
q
mpqs
14%
6%
3%
10%
28%
89%
11%
12%
2%
4%
88%
6%
4%
3%
3%
2%
2%
6%
3%
Using a Smartphone - such as an iPhone or
BlackBerry
1295
162
71
35
106
344
1136
161
157
24
44
1142
55
51
33
32
20
21
65
41
57%
48%
34%
18%
26%
39%
57%
66%
46%
35%
35%
60%
31%
22%
37%
31%
26%
16%
34%
19%
bcd
cd
c
f
j
hij
mqs
mqs
qs
q
mqs
12%
5%
3%
8%
27%
88%
12%
12%
2%
3%
88%
4%
4%
3%
2%
2%
2%
5%
3%
Using an MP3 player - such as an iPod
1220
153
64
33
97
331
1082
139
138
19
41
1085
50
47
31
31
19
16
62
35
54%
46%
30%
17%
24%
38%
54%
57%
41%
29%
33%
57%
28%
21%
35%
30%
25%
12%
32%
17%
bcd
c
c
i
hij
qs
q
mqs
qs
q
mqs
13%
5%
3%
8%
27%
89%
11%
11%
2%
3%
89%
4%
4%
3%
3%
2%
1%
5%
3%
Using a games console - such as a PlayStation
or Wii
915
112
44
17
61
238
817
95
101
10
32
816
29
33
20
18
12
11
38
23
41%
34%
21%
9%
15%
27%
41%
39%
30%
15%
26%
43%
16%
14%
22%
18%
16%
8%
20%
11%
bcd
cd
c
i
hij
q
qs
q
qs
12%
5%
2%
7%
26%
89%
10%
11%
1%
4%
89%
3%
4%
2%
2%
1%
1%
4%
3%
No, none of these
394
74
69
103
172
271
353
38
91
24
46
301
59
112
28
34
32
77
63
109
17%
22%
33%
53%
42%
31%
18%
16%
27%
35%
37%
16%
33%
50%
32%
33%
42%
56%
33%
51%
a
abd
ab
k
k
hk
lnor
lnopr
lnor
19%
17%
26%
43%
69%
90%
10%
23%
6%
12%
76%
15%
28%
7%
9%
8%
19%
16%
28%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 163
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 131
Page 163
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP14 (Q12) SHOWCARD Which, if any, of these features did you associate with digital radio before today? (MULTICODE)
Base : All aware of digital radio, with experience of listening to digital radio or aware of ways of listening to digital radio
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3096
472
331
205
536
1169
2880
211
477
83
169
2619
309
227
141
157
101
137
298
238
Effective Weighted Sample
2060
326
222
142
362
768
1884
173
319
56
113
1737
224
156
98
110
69
87
209
155
Total
2062
308
178
131
309
721
1840
220
284
50
95
1781
149
161
78
87
59
85
165
144
15%
9%
6%
15%
35%
89%
11%
14%
**
5%
86%
7%
8%
4%
4%
3%
4%
8%
7%
Clear and high quality sound/ interference free
1207
170
95
54
149
383
1077
131
158
**
51
1051
74
75
43
45
30
32
88
61
59%
55%
54%
41%
48%
53%
59%
60%
56%
**
54%
59%
50%
47%
55%
51%
50%
37%
53%
43%
c
c
q
q
q
qs
14%
8%
4%
12%
32%
89%
11%
13%
**
4%
87%
6%
6%
4%
4%
2%
3%
7%
5%
A wider choice of radio stations/ digital-only
radio stations
1129
153
77
46
122
332
1001
126
139
**
47
992
61
62
36
33
23
30
69
53
55%
50%
43%
35%
39%
46%
54%
57%
49%
**
49%
56%
41%
38%
46%
38%
39%
35%
42%
37%
cd
h
14%
7%
4%
11%
29%
89%
11%
12%
**
4%
88%
5%
5%
3%
3%
2%
3%
6%
5%
Ease of use (e.g. find your station by name,
not frequency)
627
76
48
23
71
168
548
77
76
**
25
552
43
27
22
26
13
10
48
23
30%
25%
27%
18%
23%
23%
30%
35%
27%
**
26%
31%
29%
17%
28%
30%
22%
11%
29%
16%
c
mqs
mqs
mqs
mqs
12%
8%
4%
11%
27%
87%
12%
12%
**
4%
88%
7%
4%
3%
4%
2%
2%
8%
4%
Scrolling text information about the programme
(e.g. track and artist name, phone numbers,
topics, guests)
394
49
24
10
33
85
342
51
49
**
18
347
25
9
12
10
8
4
22
12
19%
16%
13%
7%
11%
12%
19%
23%
17%
**
19%
19%
17%
5%
15%
11%
13%
5%
13%
8%
cd
mqs
mq
m
mq
13%
6%
2%
8%
22%
87%
13%
12%
**
5%
88%
6%
2%
3%
2%
2%
1%
5%
3%
Extra features (including ability to pause and
rewind live radio, programme guides)
393
42
24
12
35
99
344
50
40
**
13
354
21
14
10
11
9
6
21
14
19%
13%
13%
9%
11%
14%
19%
23%
14%
**
14%
20%
14%
9%
13%
13%
15%
7%
13%
10%
h
11%
6%
3%
9%
25%
88%
13%
10%
**
3%
90%
5%
4%
3%
3%
2%
1%
5%
4%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 164
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 131
Page 164
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP14 (Q12) SHOWCARD Which, if any, of these features did you associate with digital radio before today? (MULTICODE)
Base : All aware of digital radio, with experience of listening to digital radio or aware of ways of listening to digital radio
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3096
472
331
205
536
1169
2880
211
477
83
169
2619
309
227
141
157
101
137
298
238
Effective Weighted Sample
2060
326
222
142
362
768
1884
173
319
56
113
1737
224
156
98
110
69
87
209
155
Total
2062
308
178
131
309
721
1840
220
284
50
95
1781
149
161
78
87
59
85
165
144
15%
9%
6%
15%
35%
89%
11%
14%
**
5%
86%
7%
8%
4%
4%
3%
4%
8%
7%
Future-proof/ ready for switchover
362
51
24
14
38
95
314
47
49
**
13
313
23
15
15
11
5
6
26
11
18%
17%
13%
11%
12%
13%
17%
22%
17%
**
13%
18%
15%
9%
20%
12%
9%
7%
16%
8%
s
mqs
qs
14%
7%
4%
10%
26%
87%
13%
14%
**
3%
87%
6%
4%
4%
3%
1%
2%
7%
3%
None of these
438
74
49
55
105
208
385
53
76
**
29
361
44
61
21
28
18
37
49
56
21%
24%
28%
42%
34%
29%
21%
24%
27%
**
31%
20%
30%
38%
26%
33%
31%
44%
30%
39%
ab
a
k
k
lnr
n
17%
11%
13%
24%
47%
88%
12%
17%
**
7%
82%
10%
14%
5%
6%
4%
9%
11%
13%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 165
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 132
Page 165
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP15 (Q13) SHOWCARD As a digital radio listener, which, if any, of these features of digital radio have you had experience of when listening to digital radio? (MULTICODE)
Base : All with any type of digital radio
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
~g
h
~i
~j
k
l
m
~n
~o
~p
~q
r
~s
Unweighted total
1534
254
158
90
248
492
1444
89
225
39
77
1309
145
103
71
79
47
51
150
98
Effective Weighted Sample
1045
182
108
65
172
331
971
76
158
26
54
885
107
71
47
63
31
35
110
65
Total
1065
178
82
57
139
304
967
99
146
25
49
920
70
69
34
46
25
35
79
60
17%
8%
**
13%
29%
91%
**
14%
**
**
86%
7%
7%
**
**
**
**
7%
**
A wider choice of radio stations/ digital-only
radio stations
555
84
35
**
62
128
489
**
59
**
**
498
33
29
**
**
**
**
34
**
52%
47%
42%
**
44%
42%
51%
**
40%
**
**
54%
47%
42%
**
**
**
**
43%
**
h
15%
6%
**
11%
23%
88%
**
11%
**
**
90%
6%
5%
**
**
**
**
6%
**
Clear and high quality sound/ interference free
548
90
44
**
71
147
487
**
71
**
**
479
39
31
**
**
**
**
42
**
51%
50%
53%
**
51%
48%
50%
**
48%
**
**
52%
57%
45%
**
**
**
**
52%
**
16%
8%
**
13%
27%
89%
**
13%
**
**
87%
7%
6%
**
**
**
**
8%
**
Ease of use (e.g. find your station by name,
not frequency)
346
51
25
**
42
77
304
**
39
**
**
307
27
15
**
**
**
**
27
**
32%
28%
30%
**
30%
25%
31%
**
27%
**
**
33%
38%
22%
**
**
**
**
34%
**
m
15%
7%
**
12%
22%
88%
**
11%
**
**
89%
8%
4%
**
**
**
**
8%
**
None of these
284
56
21
**
38
100
267
**
54
**
**
229
16
23
**
**
**
**
20
**
27%
32%
25%
**
28%
33%
28%
**
37%
**
**
25%
22%
33%
**
**
**
**
25%
**
k
20%
7%
**
14%
35%
94%
**
19%
**
**
81%
5%
8%
**
**
**
**
7%
**
Scrolling text information about the programme
(e.g. track and artist name, phone numbers,
topics, guests)
209
26
15
**
23
37
178
**
22
**
**
188
16
6
**
**
**
**
16
**
20%
14%
19%
**
16%
12%
18%
**
15%
**
**
20%
24%
9%
**
**
**
**
20%
**
m
m
12%
7%
**
11%
18%
85%
**
11%
**
**
90%
8%
3%
**
**
**
**
8%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 166
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 132
Page 166
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP15 (Q13) SHOWCARD As a digital radio listener, which, if any, of these features of digital radio have you had experience of when listening to digital radio? (MULTICODE)
Base : All with any type of digital radio
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
~c
d
e
f
~g
h
~i
~j
k
l
m
~n
~o
~p
~q
r
~s
Unweighted total
1534
254
158
90
248
492
1444
89
225
39
77
1309
145
103
71
79
47
51
150
98
Effective Weighted Sample
1045
182
108
65
172
331
971
76
158
26
54
885
107
71
47
63
31
35
110
65
Total
1065
178
82
57
139
304
967
99
146
25
49
920
70
69
34
46
25
35
79
60
17%
8%
**
13%
29%
91%
**
14%
**
**
86%
7%
7%
**
**
**
**
7%
**
Extra features (including ability to pause and
rewind live radio, programme guides)
178
22
10
**
18
32
148
**
17
**
**
161
9
9
**
**
**
**
12
**
17%
12%
12%
**
13%
11%
15%
**
12%
**
**
18%
13%
13%
**
**
**
**
15%
**
12%
6%
**
10%
18%
83%
**
10%
**
**
91%
5%
5%
**
**
**
**
7%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 167
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 133
Page 167
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP16 (QP12). SHOWCARD How likely is it that your household will get a DAB radio in the next 12 months? (SINGLE CODE)
Base : Those who listen to radio and have any active radio sets but no DAB sets at home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
~g
h
~i
j
k
l
m
~n
~o
~p
q
r
s
Unweighted total
1304
212
168
174
342
623
1236
66
253
45
102
1051
169
173
63
76
67
136
139
203
Effective Weighted Sample
829
133
105
124
229
402
769
59
160
30
67
668
117
119
47
49
48
86
95
134
Total
784
119
88
103
192
360
717
62
133
24
57
650
79
113
37
42
39
73
79
113
15%
11%
13%
24%
46%
91%
**
17%
**
7%
83%
10%
14%
**
**
**
9%
10%
14%
Certain to
30
5
4
1
5
13
29
**
2
**
1
27
1
3
**
**
**
-
3
1
4%
4%
5%
1%
2%
4%
4%
**
2%
**
2%
4%
2%
3%
**
**
**
-%
4%
1%
q
16%
14%
2%
16%
44%
97%
**
8%
**
4%
92%
4%
11%
**
**
**
-%
12%
4%
Very likely
45
5
1
5
6
15
43
**
6
**
2
40
2
5
**
**
**
*
5
1
6%
4%
1%
5%
3%
4%
6%
**
4%
**
4%
6%
2%
4%
**
**
**
*%
6%
1%
qs
12%
3%
11%
14%
33%
94%
**
12%
**
5%
88%
4%
10%
**
**
**
*%
11%
3%
Likely
86
9
8
9
16
34
76
**
10
**
4
78
8
8
**
**
**
3
8
9
11%
8%
9%
8%
8%
10%
11%
**
7%
**
6%
12%
10%
7%
**
**
**
4%
10%
8%
11%
9%
10%
19%
40%
88%
**
11%
**
4%
90%
9%
10%
**
**
**
4%
9%
10%
Unlikely
138
22
17
14
31
64
128
**
23
**
6
115
18
13
**
**
**
9
15
15
18%
19%
19%
13%
16%
18%
18%
**
18%
**
11%
18%
22%
12%
**
**
**
12%
20%
13%
m
16%
12%
10%
22%
47%
93%
**
17%
**
5%
83%
13%
9%
**
**
**
7%
11%
11%
Very unlikely
114
25
18
14
32
56
109
**
23
**
10
90
13
19
**
**
**
11
16
16
15%
21%
21%
13%
17%
15%
15%
**
18%
**
17%
14%
17%
17%
**
**
**
15%
20%
15%
22%
16%
12%
28%
49%
95%
**
20%
**
9%
79%
12%
17%
**
**
**
10%
14%
14%
Certain not to
148
27
17
35
51
83
138
**
31
**
15
115
16
35
**
**
**
30
14
37
19%
23%
19%
34%
27%
23%
19%
**
24%
**
26%
18%
21%
31%
**
**
**
41%
18%
33%
b
r
lr
lr
18%
11%
23%
35%
56%
93%
**
21%
**
10%
77%
11%
24%
**
**
**
20%
9%
25%
Don't know
223
25
23
27
50
95
195
**
37
**
19
187
21
30
**
**
**
20
18
32
28%
21%
26%
26%
26%
26%
27%
**
28%
**
34%
29%
26%
26%
**
**
**
27%
22%
29%
11%
10%
12%
23%
43%
88%
**
17%
**
9%
84%
9%
13%
**
**
**
9%
8%
15%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 168
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 134
Page 168
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP17 (QJ14B). Why are you unlikely to get digital radio in the next 12 months? (MULTICODE) UNPROMPTED
Base : Those unlikely to get DAB radio in the next 12 months
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
~g
h
~i
~j
k
l
m
~n
~o
~p
~q
~r
s
Unweighted total
705
133
104
115
219
373
680
23
164
33
63
541
104
115
32
48
40
99
80
139
Effective Weighted Sample
437
86
65
81
146
232
415
21
103
24
40
335
72
77
26
31
29
61
57
89
Total
400
74
52
62
114
202
374
22
78
19
31
319
47
67
20
25
19
50
45
69
19%
13%
16%
29%
51%
94%
**
19%
**
**
80%
12%
17%
**
**
**
**
**
17%
No need
204
36
26
33
59
100
189
**
40
**
**
163
24
35
**
**
**
**
**
36
51%
48%
50%
53%
52%
49%
51%
**
52%
**
**
51%
51%
52%
**
**
**
**
**
52%
17%
13%
16%
29%
49%
93%
**
20%
**
**
80%
12%
17%
**
**
**
**
**
18%
Happy to use existing service
174
32
27
35
63
101
165
**
36
**
**
137
24
38
**
**
**
**
**
36
43%
43%
53%
57%
55%
50%
44%
**
46%
**
**
43%
52%
57%
**
**
**
**
**
53%
19%
16%
20%
36%
58%
95%
**
21%
**
**
79%
14%
22%
**
**
**
**
**
21%
Can receive through digital TV service
32
9
2
1
2
8
23
**
6
**
**
25
2
1
**
**
**
**
**
1
8%
12%
3%
1%
2%
4%
6%
**
8%
**
**
8%
3%
1%
**
**
**
**
**
2%
bcd
28%
5%
3%
8%
25%
73%
**
20%
**
**
78%
5%
3%
**
**
**
**
**
4%
Happy to use analogue radio service
21
5
3
4
7
10
20
**
5
**
**
16
3
4
**
**
**
**
**
4
5%
6%
5%
7%
6%
5%
5%
**
6%
**
**
5%
6%
6%
**
**
**
**
**
6%
22%
12%
20%
33%
50%
96%
**
24%
**
**
77%
14%
18%
**
**
**
**
**
19%
Poor reception in our area
14
6
2
-
2
3
14
**
1
**
**
14
1
1
**
**
**
**
**
-
4%
8%
3%
-%
1%
1%
4%
**
1%
**
**
4%
2%
1%
**
**
**
**
**
-%
cd
43%
12%
-%
12%
20%
100%
**
4%
**
**
97%
7%
5%
**
**
**
**
**
-%
Too expensive generally
14
4
*
1
1
6
12
**
3
**
**
11
1
-
**
**
**
**
**
1
4%
5%
1%
1%
1%
3%
3%
**
4%
**
**
3%
3%
-%
**
**
**
**
**
2%
27%
3%
6%
10%
40%
89%
**
22%
**
**
80%
10%
-%
**
**
**
**
**
10%
Would never listen
14
2
1
1
2
5
12
**
2
**
**
11
2
-
**
**
**
**
**
1
3%
3%
2%
1%
1%
3%
3%
**
3%
**
**
4%
3%
-%
**
**
**
**
**
2%
17%
7%
4%
11%
37%
86%
**
17%
**
**
81%
11%
-%
**
**
**
**
**
8%
Can't afford it
14
1
1
*
1
7
14
**
3
**
**
10
1
1
**
**
**
**
**
1
3%
2%
2%
1%
1%
3%
4%
**
4%
**
**
3%
1%
1%
**
**
**
**
**
2%
10%
7%
3%
11%
51%
100%
**
25%
**
**
71%
5%
6%
**
**
**
**
**
9%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 169
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 134
Page 169
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP17 (QJ14B). Why are you unlikely to get digital radio in the next 12 months? (MULTICODE) UNPROMPTED
Base : Those unlikely to get DAB radio in the next 12 months
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
~g
h
~i
~j
k
l
m
~n
~o
~p
~q
~r
s
Unweighted total
705
133
104
115
219
373
680
23
164
33
63
541
104
115
32
48
40
99
80
139
Effective Weighted Sample
437
86
65
81
146
232
415
21
103
24
40
335
72
77
26
31
29
61
57
89
Total
400
74
52
62
114
202
374
22
78
19
31
319
47
67
20
25
19
50
45
69
19%
13%
16%
29%
51%
94%
**
19%
**
**
80%
12%
17%
**
**
**
**
**
17%
Don't know why I should
13
2
2
3
5
8
10
**
1
**
**
11
*
4
**
**
**
**
**
4
3%
3%
4%
4%
4%
4%
3%
**
2%
**
**
3%
1%
6%
**
**
**
**
**
6%
18%
16%
21%
37%
63%
82%
**
12%
**
**
88%
4%
33%
**
**
**
**
**
30%
Will get it when I have to/ when switchover
7
3
*
*
*
2
7
**
1
**
**
6
*
*
**
**
**
**
**
*
2%
4%
1%
*%
*%
1%
2%
**
2%
**
**
2%
1%
*%
**
**
**
**
**
1%
d
42%
4%
3%
7%
26%
100%
**
19%
**
**
81%
5%
2%
**
**
**
**
**
7%
Not available in our area
2
2
-
-
-
*
2
**
-
**
**
2
-
-
**
**
**
**
**
-
1%
3%
-%
-%
-%
*%
1%
**
-%
**
**
1%
-%
-%
**
**
**
**
**
-%
85%
-%
-%
-%
6%
100%
**
-%
**
**
100%
-%
-%
**
**
**
**
**
-%
Other
21
5
3
1
4
7
18
**
3
**
**
19
1
2
**
**
**
**
**
1
5%
7%
5%
2%
3%
4%
5%
**
3%
**
**
6%
3%
4%
**
**
**
**
**
2%
24%
12%
5%
18%
35%
84%
**
12%
**
**
87%
6%
11%
**
**
**
**
**
5%
Don't know
9
1
2
1
3
5
9
**
2
**
**
7
*
2
**
**
**
**
**
3
2%
1%
3%
1%
2%
2%
2%
**
2%
**
**
2%
1%
3%
**
**
**
**
**
4%
7%
21%
9%
29%
52%
100%
**
21%
**
**
79%
6%
24%
**
**
**
**
**
29%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 170
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 135
Page 170
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ1. SHOWCARD Could you please take a look at the options shown on this card and let me know which applies to you? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Married/ living as married
1392
247
139
84
223
447
1244
140
164
28
53
1230
126
97
60
55
49
59
115
108
62%
74%
66%
43%
55%
51%
62%
58%
49%
42%
43%
64%
70%
43%
67%
53%
64%
43%
60%
51%
bcd
cd
c
hij
moqrs
moqs
mqs
mqs
18%
10%
6%
16%
32%
89%
10%
12%
2%
4%
88%
9%
7%
4%
4%
4%
4%
8%
8%
Single
515
27
11
11
22
186
436
82
56
9
12
462
9
13
7
6
3
6
13
9
23%
8%
5%
6%
5%
21%
22%
34%
16%
13%
9%
24%
5%
6%
8%
6%
4%
4%
7%
4%
f
j
hij
5%
2%
2%
4%
36%
85%
16%
11%
2%
2%
90%
2%
2%
1%
1%
1%
1%
2%
2%
Widowed, divorced or separated
344
59
61
99
160
236
324
20
117
31
59
222
44
116
22
43
24
72
65
96
15%
18%
29%
51%
39%
27%
16%
8%
35%
45%
48%
12%
24%
51%
25%
41%
31%
52%
34%
45%
a
abd
ab
g
k
k
hk
lnpr
ln
lnpr
l
lnpr
17%
18%
29%
47%
69%
94%
6%
34%
9%
17%
65%
13%
34%
6%
12%
7%
21%
19%
28%
Refused
5
1
*
1
1
4
4
1
1
-
1
4
*
1
-
-
1
*
-
1
*%
*%
*%
*%
*%
*%
*%
*%
*%
-%
*%
*%
*%
*%
-%
-%
1%
*%
-%
*%
19%
8%
11%
20%
72%
86%
13%
28%
-%
10%
69%
8%
11%
-%
-%
11%
8%
-%
20%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 171
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 136
Page 171
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ2. SHOWCARD Which of the groups on this card do you consider you belong to? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
WHITE
British
1388
209
136
129
265
534
1388
-
221
40
89
1170
109
156
57
62
51
95
119
146
62%
63%
64%
66%
65%
61%
69%
-%
65%
60%
72%
61%
61%
69%
64%
60%
67%
69%
62%
68%
g
k
15%
10%
9%
19%
38%
100%
-%
16%
3%
6%
84%
8%
11%
4%
4%
4%
7%
9%
11%
English
277
56
35
35
71
119
277
-
49
14
13
229
39
32
18
26
11
16
44
26
12%
17%
17%
18%
17%
14%
14%
-%
15%
21%
10%
12%
21%
14%
20%
25%
14%
11%
23%
12%
g
jk
mqs
q
mpqs
mqs
20%
13%
13%
26%
43%
100%
-%
18%
5%
5%
83%
14%
12%
6%
9%
4%
6%
16%
10%
Scottish
175
22
16
15
31
70
175
-
31
8
12
139
12
19
6
6
4
15
12
19
8%
7%
8%
7%
8%
8%
9%
-%
9%
12%
10%
7%
7%
8%
7%
6%
5%
11%
6%
9%
g
13%
9%
8%
18%
40%
100%
-%
18%
5%
7%
79%
7%
11%
3%
3%
2%
9%
7%
11%
Welsh
67
11
8
7
15
32
67
-
11
4
3
56
7
8
5
4
3
3
9
7
3%
3%
4%
4%
4%
4%
3%
-%
3%
5%
2%
3%
4%
3%
5%
4%
4%
2%
4%
3%
g
17%
12%
11%
22%
48%
100%
-%
16%
5%
5%
84%
11%
12%
7%
6%
5%
5%
13%
10%
Irish
35
10
2
1
3
15
35
-
3
*
2
32
2
1
*
*
1
1
*
2
2%
3%
1%
*%
1%
2%
2%
-%
1%
*%
2%
2%
1%
*%
*%
*%
2%
1%
*%
1%
cd
29%
6%
2%
8%
43%
100%
-%
10%
1%
7%
90%
5%
2%
*%
1%
4%
2%
1%
6%
Any other white background
68
4
3
-
3
16
68
-
2
-
-
65
3
*
1
-
-
2
1
2
3%
1%
1%
-%
1%
2%
3%
-%
1%
-%
-%
3%
1%
*%
1%
-%
-%
1%
1%
1%
g
hj
6%
4%
-%
4%
24%
100%
-%
3%
-%
-%
97%
4%
1%
1%
-%
-%
3%
1%
3%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 172
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 136
Page 172
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ2. SHOWCARD Which of the groups on this card do you consider you belong to? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
MIXED
White and Black Caribbean
9
-
-
2
2
5
-
14
4
-
-
6
-
2
-
-
2
-
-
2
*%
-%
-%
1%
*%
1%
-%
6%
1%
-%
-%
*%
-%
1%
-%
-%
2%
-%
-%
1%
f
k
lr
-%
-%
16%
16%
51%
-%
148%
41%
-%
-%
67%
-%
16%
-%
-%
16%
-%
-%
16%
White and Black African
4
1
1
-
1
1
-
5
-
-
-
4
-
1
-
1
-
-
1
-
*%
*%
1%
-%
*%
*%
-%
2%
-%
-%
-%
*%
-%
1%
-%
1%
-%
-%
1%
-%
f
20%
30%
-%
30%
30%
-%
138%
-%
-%
-%
100%
-%
30%
-%
30%
-%
-%
30%
-%
White and Asian
3
-
-
-
-
-
-
4
-
-
-
3
-
-
-
-
-
-
-
-
*%
-%
-%
-%
-%
-%
-%
1%
-%
-%
-%
*%
-%
-%
-%
-%
-%
-%
-%
-%
f
-%
-%
-%
-%
-%
-%
135%
-%
-%
-%
100%
-%
-%
-%
-%
-%
-%
-%
-%
Any other mixed background
1
-
-
-
-
-
-
1
-
-
-
1
-
-
-
-
-
-
-
-
*%
-%
-%
-%
-%
-%
-%
*%
-%
-%
-%
*%
-%
-%
-%
-%
-%
-%
-%
-%
f
-%
-%
-%
-%
-%
-%
154%
-%
-%
-%
100%
-%
-%
-%
-%
-%
-%
-%
-%
ASIAN AND BRITISH ASIAN
Indian
70
7
3
2
5
20
-
64
6
-
2
64
4
1
2
1
1
1
3
2
3%
2%
1%
1%
1%
2%
-%
26%
2%
-%
2%
3%
2%
*%
2%
1%
2%
*%
1%
1%
f
10%
4%
3%
7%
29%
-%
91%
9%
-%
3%
92%
5%
2%
2%
2%
2%
1%
4%
3%
Pakistani
32
4
-
-
-
14
-
28
3
-
1
28
-
-
-
-
-
-
-
-
1%
1%
-%
-%
-%
2%
-%
12%
1%
-%
*%
1%
-%
-%
-%
-%
-%
-%
-%
-%
d
f
14%
-%
-%
-%
44%
-%
89%
11%
-%
2%
89%
-%
-%
-%
-%
-%
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 173
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 136
Page 173
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ2. SHOWCARD Which of the groups on this card do you consider you belong to? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Bangladeshi
29
-
1
-
1
15
-
26
1
-
-
28
1
-
-
-
1
-
-
1
1%
-%
*%
-%
*%
2%
-%
11%
*%
-%
-%
1%
*%
-%
-%
-%
1%
-%
-%
*%
f
-%
3%
-%
3%
51%
-%
90%
3%
-%
-%
97%
3%
-%
-%
-%
3%
-%
-%
3%
Any other Asian background
10
-
-
-
-
-
-
9
-
-
-
10
-
-
-
-
-
-
-
-
*%
-%
-%
-%
-%
-%
-%
4%
-%
-%
-%
1%
-%
-%
-%
-%
-%
-%
-%
-%
f
-%
-%
-%
-%
-%
-%
93%
-%
-%
-%
100%
-%
-%
-%
-%
-%
-%
-%
-%
BLACK AND BLACK BRITISH
Caribbean
26
5
1
5
6
13
-
23
3
1
2
23
3
3
1
1
1
4
1
4
1%
1%
1%
2%
1%
1%
-%
9%
1%
1%
1%
1%
2%
1%
1%
1%
1%
3%
1%
2%
f
19%
5%
17%
22%
49%
-%
87%
11%
3%
6%
87%
11%
11%
3%
2%
2%
14%
6%
16%
African
37
2
1
-
1
8
-
35
*
-
-
37
-
1
-
-
-
1
-
1
2%
1%
1%
-%
*%
1%
-%
14%
*%
-%
-%
2%
-%
1%
-%
-%
-%
1%
-%
1%
f
h
6%
3%
-%
3%
22%
-%
94%
1%
-%
-%
98%
-%
3%
-%
-%
-%
3%
-%
3%
Any other black background
5
-
-
-
-
3
-
4
1
-
-
3
-
-
-
-
-
-
-
-
*%
-%
-%
-%
-%
*%
-%
2%
*%
-%
-%
*%
-%
-%
-%
-%
-%
-%
-%
-%
f
-%
-%
-%
-%
56%
-%
93%
23%
-%
-%
75%
-%
-%
-%
-%
-%
-%
-%
-%
MIDDLE EAST AND ARABIC ORIGIN
Middle Eastern, including Arabic origin
4
-
-
-
-
1
-
8
-
-
-
4
-
-
-
-
-
-
-
-
*%
-%
-%
-%
-%
*%
-%
3%
-%
-%
-%
*%
-%
-%
-%
-%
-%
-%
-%
-%
f
-%
-%
-%
-%
20%
-%
173%
-%
-%
-%
100%
-%
-%
-%
-%
-%
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 174
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 136
Page 174
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ2. SHOWCARD Which of the groups on this card do you consider you belong to? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Iranian
3
-
1
-
1
1
-
5
-
-
-
3
-
1
-
1
-
-
1
-
*%
-%
*%
-%
*%
*%
-%
2%
-%
-%
-%
*%
-%
*%
-%
1%
-%
-%
1%
-%
f
-%
36%
-%
36%
36%
-%
167%
-%
-%
-%
100%
-%
36%
-%
36%
-%
-%
36%
-%
CHINESE OR OTHER ETHNIC GROUP
Chinese
2
-
-
-
-
-
-
4
-
-
-
2
-
-
-
-
-
-
-
-
*%
-%
-%
-%
-%
-%
-%
2%
-%
-%
-%
*%
-%
-%
-%
-%
-%
-%
-%
-%
f
-%
-%
-%
-%
-%
-%
195%
-%
-%
-%
100%
-%
-%
-%
-%
-%
-%
-%
-%
Any other background
7
1
-
-
-
4
-
12
1
-
1
7
-
-
-
-
-
-
-
-
*%
*%
-%
-%
-%
*%
-%
5%
*%
-%
*%
*%
-%
-%
-%
-%
-%
-%
-%
-%
f
14%
-%
-%
-%
48%
-%
165%
8%
-%
8%
91%
-%
-%
-%
-%
-%
-%
-%
-%
Refused
5
-
3
-
3
3
-
-
1
-
-
3
1
2
-
1
2
-
1
2
*%
-%
1%
-%
1%
*%
-%
-%
*%
-%
-%
*%
*%
1%
-%
1%
2%
-%
*%
1%
a
-%
56%
-%
56%
56%
-%
-%
27%
-%
-%
75%
18%
39%
-%
18%
39%
-%
18%
39%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 175
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 137
Page 175
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ3 (C9). SHOWCARD Which of these, if any, limit your daily activities or the work you can do? (MULTICODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Cannot walk far or manage stairs or can only
do so with difficulty
120
33
18
44
62
93
115
5
114
15
114
-
22
40
10
10
14
27
21
41
5%
10%
9%
22%
15%
11%
6%
2%
34%
22%
92%
-%
12%
18%
12%
10%
18%
20%
11%
19%
abd
ab
g
ik
k
hik
r
lor
lor
28%
15%
37%
52%
78%
96%
4%
96%
12%
96%
-%
18%
33%
9%
9%
12%
23%
17%
34%
Breathlessness or chest pains
87
28
15
23
38
57
81
6
86
9
28
-
17
21
5
6
8
19
11
27
4%
9%
7%
12%
9%
7%
4%
2%
25%
13%
22%
-%
10%
9%
6%
6%
11%
14%
6%
13%
ik
k
k
nor
or
32%
17%
27%
44%
65%
92%
7%
99%
10%
32%
-%
20%
24%
6%
7%
9%
22%
13%
31%
Poor hearing, partial hearing or deafness
67
12
12
35
47
58
66
1
68
68
17
-
19
28
12
11
8
16
23
23
3%
4%
6%
18%
11%
7%
3%
*%
20%
100%
14%
-%
10%
12%
14%
11%
10%
12%
12%
11%
abd
ab
g
k
hjk
k
17%
17%
52%
69%
85%
99%
1%
100%
100%
25%
-%
28%
42%
18%
16%
11%
24%
34%
35%
Poor vision, partial sight or blindness
53
15
8
21
29
43
47
4
53
16
13
-
9
20
6
6
9
9
12
17
2%
4%
4%
11%
7%
5%
2%
2%
16%
24%
11%
-%
5%
9%
6%
6%
11%
6%
6%
8%
ab
k
jk
k
l
27%
16%
39%
55%
81%
88%
8%
100%
31%
25%
-%
17%
38%
10%
12%
16%
16%
22%
33%
Mental health problems or difficulties
27
4
2
1
4
20
25
2
26
2
5
-
2
1
-
1
1
2
1
3
1%
1%
1%
1%
1%
2%
1%
1%
8%
2%
4%
-%
1%
1%
-%
1%
2%
1%
*%
1%
k
k
k
17%
9%
5%
14%
75%
93%
8%
98%
6%
19%
-%
8%
5%
-%
3%
4%
7%
3%
11%
Limited ability to reach
26
11
*
10
10
20
25
1
24
5
24
-
4
6
2
3
1
4
5
5
1%
3%
*%
5%
2%
2%
1%
*%
7%
7%
20%
-%
2%
3%
3%
3%
2%
3%
3%
2%
b
b
b
k
k
hik
43%
2%
38%
39%
77%
96%
3%
95%
19%
95%
-%
15%
24%
9%
11%
6%
14%
20%
20%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 176
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 137
Page 176
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ3 (C9). SHOWCARD Which of these, if any, limit your daily activities or the work you can do? (MULTICODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Other illnesses or health problems which limit
your daily activities or the work that you can do
104
24
16
18
34
69
101
4
105
13
19
-
21
13
10
8
6
9
18
16
5%
7%
7%
9%
8%
8%
5%
2%
31%
19%
16%
-%
12%
6%
11%
8%
8%
7%
9%
7%
g
ijk
k
k
m
23%
15%
18%
33%
66%
97%
4%
100%
12%
19%
-%
20%
13%
10%
8%
6%
9%
17%
15%
None
1918
252
159
101
260
642
xx-xxxx-xxxx
223
-
-
-
1918
116
144
58
77
46
79
135
125
85%
76%
75%
52%
64%
74%
84%
92%
-%
-%
-%
100%
64%
64%
66%
75%
60%
57%
71%
58%
cd
cd
c
f
hij
lmpqs
qs
13%
8%
5%
14%
33%
88%
12%
-%
-%
-%
100%
6%
8%
3%
4%
2%
4%
7%
6%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 177
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 138
Page 177
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ4 (C10). SHOWCARD Which of these best describes your sight? (SINGLE CODE)
Base : Those with poor vision, partial sight or blindness
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
90
22
12
38
50
74
85
4
90
25
27
-
18
32
10
9
12
19
19
31
Effective Weighted Sample
59
14
7
24
30
45
55
4
56
17
17
-
12
19
7
6
8
10
13
17
Total
53
15
8
21
29
43
47
4
53
16
13
-
9
20
6
6
9
9
12
17
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
Have difficulty seeing ordinary newspaper print
**
**
**
**
**
**
**
**
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
Cannot see well enough to read a newspaper
headline
**
**
**
**
**
**
**
**
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
Cannot see well enough to recognise a friend
across a road
**
**
**
**
**
**
**
**
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
Cannot see well enough to recognise a friend if
close to his or her face
**
**
**
**
**
**
**
**
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
Cannot see well enough to recognise a friend if
he or she is at arm's length
**
**
**
**
**
**
**
**
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
Cannot see well enough to recognise a friend
across a room
**
**
**
**
**
**
**
**
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 178
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 138
Page 178
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ4 (C10). SHOWCARD Which of these best describes your sight? (SINGLE CODE)
Base : Those with poor vision, partial sight or blindness
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
90
22
12
38
50
74
85
4
90
25
27
-
18
32
10
9
12
19
19
31
Effective Weighted Sample
59
14
7
24
30
45
55
4
56
17
17
-
12
19
7
6
8
10
13
17
Total
53
15
8
21
29
43
47
4
53
16
13
-
9
20
6
6
9
9
12
17
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
Cannot see well enough to read a large print
book
**
**
**
**
**
**
**
**
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
Cannot tell by the light where the windows are
**
**
**
**
**
**
**
**
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
Cannot see the shapes of furniture in the room
**
**
**
**
**
**
**
**
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 179
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 139
Page 179
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ5 (C11). SHOWCARD Which of these best describes your hearing? (SINGLE CODE)
Base : Those with poor hearing, partial hearing or deafness
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
~e
f
~g
h
i
~j
~k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
118
21
26
57
83
98
117
1
118
118
33
-
45
38
20
18
18
27
38
45
Effective Weighted Sample
81
13
18
36
52
64
80
1
79
79
23
-
28
27
14
13
12
15
27
25
Total
67
12
12
35
47
58
66
1
68
68
17
-
19
28
12
11
8
16
23
23
**
**
**
**
**
99%
**
100%
100%
**
-%
**
**
**
**
**
**
**
**
Cannot hear sounds at all
1
**
**
**
**
**
1
**
1
1
**
-
**
**
**
**
**
**
**
**
2%
**
**
**
**
**
2%
**
2%
2%
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
100%
**
112%
112%
**
-%
**
**
**
**
**
**
**
**
Cannot follow a TV programme with the
volume turned up
4
**
**
**
**
**
4
**
4
4
**
-
**
**
**
**
**
**
**
**
6%
**
**
**
**
**
7%
**
6%
6%
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
100%
**
101%
101%
**
-%
**
**
**
**
**
**
**
**
Have difficulty hearing someone talking in a
loud voice in a quiet room
5
**
**
**
**
**
5
**
5
5
**
-
**
**
**
**
**
**
**
**
8%
**
**
**
**
**
8%
**
8%
8%
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
100%
**
97%
97%
**
-%
**
**
**
**
**
**
**
**
Cannot hear a doorbell, alarm clock or
telephone bell
3
**
**
**
**
**
3
**
3
3
**
-
**
**
**
**
**
**
**
**
5%
**
**
**
**
**
5%
**
5%
5%
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
100%
**
93%
93%
**
-%
**
**
**
**
**
**
**
**
Cannot follow a TV programme at a volume
others find acceptable
11
**
**
**
**
**
11
**
11
11
**
-
**
**
**
**
**
**
**
**
17%
**
**
**
**
**
17%
**
16%
16%
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
100%
**
96%
96%
**
-%
**
**
**
**
**
**
**
**
Difficulty hearing someone talking in a normal
voice in a quiet room
5
**
**
**
**
**
5
**
5
5
**
-
**
**
**
**
**
**
**
**
8%
**
**
**
**
**
8%
**
7%
7%
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
100%
**
95%
95%
**
-%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 180
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 139
Page 180
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ5 (C11). SHOWCARD Which of these best describes your hearing? (SINGLE CODE)
Base : Those with poor hearing, partial hearing or deafness
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
~e
f
~g
h
i
~j
~k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
118
21
26
57
83
98
117
1
118
118
33
-
45
38
20
18
18
27
38
45
Effective Weighted Sample
81
13
18
36
52
64
80
1
79
79
23
-
28
27
14
13
12
15
27
25
Total
67
12
12
35
47
58
66
1
68
68
17
-
19
28
12
11
8
16
23
23
**
**
**
**
**
99%
**
100%
100%
**
-%
**
**
**
**
**
**
**
**
Difficulty following a conversation against
background noise
18
**
**
**
**
**
17
**
18
18
**
-
**
**
**
**
**
**
**
**
26%
**
**
**
**
**
25%
**
26%
26%
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
95%
**
99%
99%
**
-%
**
**
**
**
**
**
**
**
Don't know
10
**
**
**
**
**
10
**
11
11
**
-
**
**
**
**
**
**
**
**
15%
**
**
**
**
**
15%
**
16%
16%
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
100%
**
109%
109%
**
-%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 181
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 140
Page 181
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ7 (SGA). Do you ever work from home? (SINGLE CODE)
Base : Those working full or part time
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
~b
~c
~d
e
f
g
~h
~i
~j
k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
1659
176
34
11
45
293
1533
124
92
17
16
1567
27
18
9
18
11
7
27
18
Effective Weighted Sample
1094
122
23
9
32
192
991
104
66
12
10
1031
20
13
5
14
9
6
19
15
Total
1260
143
21
8
28
222
1112
149
76
14
14
1191
14
14
3
10
9
7
13
15
11%
**
**
**
18%
88%
12%
**
**
**
95%
**
**
**
**
**
**
**
**
Yes
354
53
**
**
**
28
320
34
**
**
**
336
**
**
**
**
**
**
**
**
28%
37%
**
**
**
13%
29%
23%
**
**
**
28%
**
**
**
**
**
**
**
**
15%
**
**
**
8%
90%
10%
**
**
**
95%
**
**
**
**
**
**
**
**
No
906
90
**
**
**
194
792
115
**
**
**
855
**
**
**
**
**
**
**
**
72%
63%
**
**
**
87%
71%
77%
**
**
**
72%
**
**
**
**
**
**
**
**
10%
**
**
**
21%
87%
13%
**
**
**
94%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 182
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 141
Page 182
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ8 (SGB). Would you say that you work from home most of the time or just occasionally? (SINGLE CODE)
Base : Those who ever work from home
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
~e
f
~g
~h
~i
~j
k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
462
65
15
6
21
50
433
29
30
5
7
432
17
4
7
8
6
-
15
6
Effective Weighted Sample
306
46
11
4
15
30
281
24
19
3
4
289
12
3
3
6
5
-
10
5
Total
354
53
7
3
11
28
320
34
19
2
4
336
9
2
2
4
4
-
6
4
**
**
**
**
**
90%
**
**
**
**
95%
**
**
**
**
**
-%
**
**
Most of the time
136
**
**
**
**
**
124
**
**
**
**
121
**
**
**
**
**
-
**
**
38%
**
**
**
**
**
39%
**
**
**
**
36%
**
**
**
**
**
-%
**
**
**
**
**
**
**
91%
**
**
**
**
89%
**
**
**
**
**
-%
**
**
Just occasionally
215
**
**
**
**
**
193
**
**
**
**
214
**
**
**
**
**
-
**
**
61%
**
**
**
**
**
60%
**
**
**
**
63%
**
**
**
**
**
-%
**
**
**
**
**
**
**
90%
**
**
**
**
99%
**
**
**
**
**
-%
**
**
Don't know
2
**
**
**
**
**
2
**
**
**
**
1
**
**
**
**
**
-
**
**
1%
**
**
**
**
**
1%
**
**
**
**
*%
**
**
**
**
**
-%
**
**
**
**
**
**
**
100%
**
**
**
**
62%
**
**
**
**
**
-%
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 183
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 142
Page 183
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ10 (QZ9A). Could you please tell me if your total household income from all sources before tax and other deductions is above or below £11,500 per year?
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Under £11,500
367
57
43
66
109
271
334
34
100
23
36
265
32
78
8
14
17
70
23
87
16%
17%
20%
34%
27%
31%
17%
14%
30%
34%
29%
14%
18%
34%
9%
14%
22%
51%
12%
40%
ab
ab
k
k
k
n
lnopr
nr
lmnoprs
lnopr
16%
12%
18%
30%
74%
91%
9%
27%
6%
10%
72%
9%
21%
2%
4%
5%
19%
6%
24%
Above £11,500
1282
191
97
65
162
349
1134
146
148
27
47
1136
91
72
56
48
31
27
104
58
57%
57%
46%
34%
40%
40%
56%
60%
44%
40%
38%
59%
50%
32%
63%
46%
40%
20%
54%
27%
bcd
c
hij
mqs
q
lmopqs
mqs
qs
mpqs
15%
8%
5%
13%
27%
88%
11%
12%
2%
4%
89%
7%
6%
4%
4%
2%
2%
8%
5%
Don't know
203
14
17
10
27
76
175
28
22
2
10
182
6
22
4
9
5
9
13
14
9%
4%
8%
5%
7%
9%
9%
12%
6%
3%
8%
9%
3%
10%
5%
8%
7%
7%
7%
7%
a
i
l
l
7%
8%
5%
13%
37%
86%
14%
11%
1%
5%
90%
3%
11%
2%
4%
2%
5%
6%
7%
Refused
404
72
54
54
108
177
366
34
68
16
32
335
52
56
20
32
24
31
52
55
18%
22%
26%
27%
27%
20%
18%
14%
20%
24%
26%
17%
29%
25%
23%
31%
32%
23%
27%
26%
k
18%
13%
13%
27%
44%
91%
9%
17%
4%
8%
83%
13%
14%
5%
8%
6%
8%
13%
14%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 184
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 143
Page 184
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ11 (QZ9). SHOWCARD Group in which you would place your total household income from all sources, before tax and other deductions? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
Unweighted total
3474
535
407
328
735
1466
3228
241
602
118
232
2872
387
348
159
192
140
244
351
384
Effective Weighted Sample
2281
358
266
223
488
949
2084
196
393
79
153
1885
274
233
111
134
91
154
245
245
Total
2256
334
211
195
406
873
2009
242
338
68
124
1918
180
226
89
103
77
137
192
214
15%
9%
9%
18%
39%
89%
11%
15%
3%
6%
85%
8%
10%
4%
5%
3%
6%
9%
9%
Up to £221/ Under £11,500
378
60
45
68
113
278
345
34
103
23
39
272
33
80
8
15
17
73
23
90
17%
18%
21%
35%
28%
32%
17%
14%
30%
34%
31%
14%
18%
35%
9%
14%
22%
53%
12%
42%
ab
ab
k
k
k
nr
lnopr
nr
lmnoprs
lnopr
16%
12%
18%
30%
74%
91%
9%
27%
6%
10%
72%
9%
21%
2%
4%
4%
19%
6%
24%
£222 - £336/ £11,500 - £17,499
217
28
35
29
64
131
193
22
47
7
18
169
31
33
13
14
20
18
27
37
10%
8%
16%
15%
16%
15%
10%
9%
14%
10%
15%
9%
17%
15%
15%
13%
26%
13%
14%
17%
a
a
a
k
k
moqr
13%
16%
14%
30%
61%
89%
10%
22%
3%
8%
78%
14%
15%
6%
6%
9%
8%
12%
17%
£337 - £576/ £17,500 - £29,999
280
37
20
20
40
99
246
33
34
10
8
247
25
15
16
12
5
7
28
12
12%
11%
9%
10%
10%
11%
12%
14%
10%
14%
6%
13%
14%
7%
18%
12%
6%
5%
15%
5%
j
mpqs
mpqs
qs
mpqs
13%
7%
7%
14%
36%
88%
12%
12%
3%
3%
88%
9%
5%
6%
4%
2%
3%
10%
4%
£578 - £961/ £30,000 - £49,999
316
38
7
5
11
25
269
47
25
5
7
293
8
4
5
6
1
-
11
1
14%
12%
3%
2%
3%
3%
13%
20%
7%
7%
6%
15%
4%
2%
5%
6%
1%
-%
6%
*%
bcd
f
hij
qs
qs
mpqs
mpqs
12%
2%
1%
4%
8%
85%
15%
8%
2%
2%
93%
2%
1%
1%
2%
*%
-%
3%
*%
£962 or over/ £50,000+
156
26
3
1
4
4
136
21
9
-
2
147
3
1
2
1
-
-
4
-
7%
8%
1%
*%
1%
*%
7%
9%
3%
-%
1%
8%
2%
*%
3%
1%
-%
-%
2%
-%
bcd
hij
s
qs
s
17%
2%
1%
2%
2%
87%
13%
6%
-%
1%
94%
2%
1%
2%
1%
-%
-%
2%
-%
DK/ Refused
909
145
102
73
174
335
820
85
120
24
50
789
80
94
45
55
35
40
99
75
40%
43%
48%
37%
43%
38%
41%
35%
36%
35%
40%
41%
45%
41%
50%
53%
46%
29%
52%
35%
c
h
qs
q
qs
mqs
q
mqs
16%
11%
8%
19%
37%
90%
9%
13%
3%
5%
87%
9%
10%
5%
6%
4%
4%
11%
8%
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 185
OFCOM TECHNOLOGY TRACKER Q1 2011 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 28th February 2011.
Table 144
Page 185
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a
base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ12 (QZNI1). Do you regard yourself as belonging to any particular religion? IF YES: Which religion, religious denomination or body do you belong?
Base : All respondents in Northern Ireland
AGE
AGE/
SEG
MEG
DISABILITY
AGED 65+
Total
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR
ING
MOBIL
ITY
NO
MALE
FEMALE
AB
C1
C2
DE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
e
f
~g
~h
~i
~j
k
~l
~m
~n
~o
~p
~q
~r
~s
Unweighted total
511
76
49
36
85
230
503
8
91
10
38
420
45
40
15
18
20
32
33
52
Effective Weighted Sample
470
69
44
30
73
208
462
8
77
9
34
389
42
36
13
15
18
28
28
46
Total
62
8
5
4
9
24
61
1
10
1
4
52
4
5
2
2
2
4
3
6
**
**
**
**
39%
98%
**
**
**
**
84%
**
**
**
**
**
**
**
**
Roman Catholic
27
**
**
**
**
12
26
**
**
**
**
22
**
**
**
**
**
**
**
**
43%
**
**
**
**
49%
42%
**
**
**
**
42%
**
**
**
**
**
**
**
**
**
**
**
**
45%
97%
**
**
**
**
82%
**
**
**
**
**
**
**
**
Presbyterian Church of Ireland
13
**
**
**
**
5
13
**
**
**
**
12
**
**
**
**
**
**
**
**
21%
**
**
**
**
22%
22%
**
**
**
**
23%
**
**
**
**
**
**
**
**
**
**
**
**
40%
100%
**
**
**
**
91%
**
**
**
**
**
**
**
**
Church of Ireland
9
**
**
**
**
4
9
**
**
**
**
7
**
**
**
**
**
**
**
**
14%
**
**
**
**
16%
14%
**
**
**
**
13%
**
**
**
**
**
**
**
**
**
**
**
**
44%
100%
**
**
**
**
75%
**
**
**
**
**
**
**
**
Methodist Church of Ireland
2
**
**
**
**
1
2
**
**
**
**
2
**
**
**
**
**
**
**
**
3%
**
**
**
**
2%
3%
**
**
**
**
3%
**
**
**
**
**
**
**
**
**
**
**
**
31%
100%
**
**
**
**
78%
**
**
**
**
**
**
**
**
Other Christian (including Christian related)
2
**
**
**
**
*
2
**
**
**
**
2
**
**
**
**
**
**
**
**
4%
**
**
**
**
2%
4%
**
**
**
**
3%
**
**
**
**
**
**
**
**
**
**
**
**
22%
100%
**
**
**
**
78%
**
**
**
**
**
**
**
**
Other religions/ philosophies
2
**
**
**
**
1
2
**
**
**
**
2
**
**
**
**
**
**
**
**
4%
**
**
**
**
3%
3%
**
**
**
**
4%
**
**
**
**
**
**
**
**
**
**
**
**
29%
89%
**
**
**
**
91%
**
**
**
**
**
**
**
**
No religion
5
**
**
**
**
1
5
**
**
**
**
5
**
**
**
**
**
**
**
**
8%
**
**
**
**
3%
8%
**
**
**
**
9%
**
**
**
**
**
**
**
**
**
**
**
**
15%
100%
**
**
**
**
93%
**
**
**
**
**
**
**
**
Refused
2
**
**
**
**
1
2
**
**
**
**
1
**
**
**
**
**
**
**
**
3%
**
**
**
**
4%
3%
**
**
**
**
2%
**
**
**
**
**
**
**
**
**
**
**
**
54%
100%
**
**
**
**
74%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k - l,m,n,o,p,q,r,s