Technical support with HMRC online services
Source: gov.uk (2025-05-14)

Contact HMRC with technical problems when using HMRC systems, sending forms online, error messages and using HMRC free software and tools.

Online

Get help with problems signing in (https://www.gov.uk/log-in-register-hmrc-online-services/problems-signing-in) Find out what to do if you’ve lost your:
- user ID
- password
- activation code
You can also check service availability (https://www.gov.uk/government/collections/hm-revenue-and-customs-service-availability-and-issues) and see if there are any problems with our online services (including error messages).

Ask HMRC’s digital assistant (https://www.tax.service.gov.uk/ask-hmrc/chat/online-services-helpdesk) to find information about technical support with HMRC online services.

If the digital assistant cannot help you, you can ask to be transferred to a webchat with an HMRC adviser, if they’re available.

You can also find out information in:
- the official HMRC app (https://www.gov.uk/guidance/download-the-hmrc-app)
- your personal tax account (https://www.gov.uk/personal-tax-account) or business tax account (https://www.gov.uk/guidance/sign-in-to-your-hmrc-business-tax-account)
Problems using HMRC online services

Use the ‘Get help’ or ‘Is there anything wrong with this page’ link on the page in the online service you’re using if you:
- have received an error message in an online service
- are having problems with verifying your identity, your log in details or receiving access codes
Phone

Call HMRC if you’re having technical problems with HMRC online services.

You can also call if you need extra support (https://www.gov.uk/get-help-hmrc-extra-support) because your health condition, disability or personal circumstances make it difficult for you to use HMRC online services.

Do not use this helpline for:
- tax queries — contact the helpline that deals with your tax, Child Benefit or tax credits (https://www.gov.uk/contact-hmrc) affairs
- issues with VAT online services — contact the VAT online services helpline (https://www.gov.uk/government/organisations/hm-revenue-customs/contact/vat-online-services-helpdesk)
You can use Relay UK if you cannot hear or speak on the phone, dial 18001 then xx-xxxx-xxxx. Find out more on the Relay UK website (https://www.relayuk.bt.com/).

Before you call

This helpline may ask you some security questions. Make sure your personal details and address are up to date in your personal tax account (https://www.gov.uk/personal-tax-account) or business tax account (https://www.gov.uk/guidance/sign-in-to-your-hmrc-business-tax-account) or you could fail telephone security. If you do not have an account, you can create one before you check your details.

Telephone: xx-xxxx-xxxx

Outside UK: xx-xxxx-xxxx

Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays (https://www.gov.uk/bank-holidays).

Find out about call charges (https://www.gov.uk/call-charges)

Related content

Guidance
- Unauthorised access of HMRC online accounts (https://www.gov.uk/guidance/unauthorised-access-of-hmrc-online-accounts)
- HMRC service availability and issues (https://www.gov.uk/government/collections/hm-revenue-and-customs-service-availability-and-issues)
HMRC contacts
- Corporation Tax: general enquiries (https://www.gov.uk/government/organisations/hm-revenue-customs/contact/corporation-tax-enquiries)
- Employers: general enquiries (https://www.gov.uk/government/organisations/hm-revenue-customs/contact/employer-enquiries)
- Income Tax: enquiries (https://www.gov.uk/find-hmrc-contacts/income-tax-enquiries)
- Self Assessment: online technical support (https://www.gov.uk/government/organisations/hm-revenue-customs/contact/self-assessment-online-services-helpdesk)
- Technical support with VAT online services (https://www.gov.uk/find-hmrc-contacts/technical-support-with-vat-online-services)
- Treth Incwm, Hunanasesiad a mwy (https://www.gov.uk/government/organisations/hm-revenue-customs/contact/welsh-language-helplines)