National Archives - Performance Platform - Captured 15 March 2021
Source: data.gov.uk (2021-03-22)

Historical Performance Platform. The Performance Platform was a service provided by the Government Digital Service until March 15 2021. The historical archives will be available from March 18 via the National Archives Government Web Archive. 

The service provided a central hub for data on the performance of Government Services.

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GDS is deprecating the Performance Platform effective from 15 March 2021. The historical data will be made available via the National Archives (https://webarchive.nationalarchives.gov.uk/ukgwa/20210315084926mp_/https://www.nationalarchives.gov.uk/) in late March 2021. Future Performance data hosted by services will be available via data.gov.uk. (https://webarchive.nationalarchives.gov.uk/ukgwa/20210315084926mp_/https://data.gov.uk/)

GOV.UK (https://webarchive.nationalarchives.gov.uk/ukgwa/20210315084926mp_/https://www.gov.uk/)
- Services data (/ukgwa/20210315084926mp_/https://www.gov.uk/performance/services)
- Web traffic data (/ukgwa/20210315084926mp_/https://www.gov.uk/performance/web-traffic)
- Get a dashboard (https://webarchive.nationalarchives.gov.uk/ukgwa/20210315084926mp_/http://performance-platform.readthedocs.org/)
- About (/ukgwa/20210315084926mp_/https://www.gov.uk/performance/about)
- Blog (https://webarchive.nationalarchives.gov.uk/ukgwa/20210315084926mp_/https://gdsdata.blog.gov.uk/category/archived/performance-platform/)
Performance

Find performance data of government services

Dashboard counts

See how well services are doing

See how many people are using GOV.UK content

See other stats about government services

Are you responsible for publishing data about your service? Get a dashboard (https://webarchive.nationalarchives.gov.uk/ukgwa/20210315084926mp_/http://performance-platform.readthedocs.org)

Measuring how services are performing

Cost per transaction

The average cost to government of each transaction.

User satisfaction

Satisfaction is calculated by asking people to rate a service.

Completion rate

The percentage of people who successfully complete a government service.

Digital take-up

The percentage of people using government services online compared to other methods (eg phone or post).

Find out about how these metrics are defined and measured (https://webarchive.nationalarchives.gov.uk/ukgwa/20210315084926mp_/https://www.gov.uk/service-manual/measurement/index.html)

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Services and information
- Benefits (/ukgwa/20210315084926mp_/https://www.gov.uk/browse/benefits)
- Births, deaths, marriages and care (/ukgwa/20210315084926mp_/https://www.gov.uk/browse/births-deaths-marriages)
- Business and self-employed (/ukgwa/20210315084926mp_/https://www.gov.uk/browse/business)
- Childcare and parenting (/ukgwa/20210315084926mp_/https://www.gov.uk/browse/childcare-parenting)
- Citizenship and living in the UK (/ukgwa/20210315084926mp_/https://www.gov.uk/browse/citizenship)
- Crime, justice and the law (/ukgwa/20210315084926mp_/https://www.gov.uk/browse/justice)
- Disabled people (/ukgwa/20210315084926mp_/https://www.gov.uk/browse/disabilities)
- Driving and transport (/ukgwa/20210315084926mp_/https://www.gov.uk/browse/driving)
- Education and learning (/ukgwa/20210315084926mp_/https://www.gov.uk/browse/education)
- Employing people (/ukgwa/20210315084926mp_/https://www.gov.uk/browse/employing-people)
- Environment and countryside (/ukgwa/20210315084926mp_/https://www.gov.uk/browse/environment-countryside)
- Housing and local services (/ukgwa/20210315084926mp_/https://www.gov.uk/browse/housing-local-services)
- Money and tax (/ukgwa/20210315084926mp_/https://www.gov.uk/browse/tax)
- Passports, travel and living abroad (/ukgwa/20210315084926mp_/https://www.gov.uk/browse/abroad)
- Visas and immigration (/ukgwa/20210315084926mp_/https://www.gov.uk/browse/visas-immigration)
- Working, jobs and pensions (/ukgwa/20210315084926mp_/https://www.gov.uk/browse/working)
Departments and policy
- How government works (/ukgwa/20210315084926mp_/https://www.gov.uk/government/how-government-works)
- Departments (/ukgwa/20210315084926mp_/https://www.gov.uk/government/organisations)
- Worldwide (/ukgwa/20210315084926mp_/https://www.gov.uk/government/world)
- Policies (/ukgwa/20210315084926mp_/https://www.gov.uk/government/policies)
- Publications (/ukgwa/20210315084926mp_/https://www.gov.uk/government/publications)
- Announcements (/ukgwa/20210315084926mp_/https://www.gov.uk/government/announcements)
Support links
- Help (/ukgwa/20210315084926mp_/https://www.gov.uk/help)
- Cookies (/ukgwa/20210315084926mp_/https://www.gov.uk/help/cookies)
- Contact (/ukgwa/20210315084926mp_/https://www.gov.uk/contact)
- Accessibility (/ukgwa/20210315084926mp_/https://www.gov.uk/performance/accessibility)
- Terms and conditions (/ukgwa/20210315084926mp_/https://www.gov.uk/help/terms-conditions)
- Rhestr o Wasanaethau Cymraeg (/ukgwa/20210315084926mp_/https://www.gov.uk/cymraeg)
- Built by the Government Digital Service (https://webarchive.nationalarchives.gov.uk/ukgwa/20210315084926mp_/https://www.gov.uk/government/organisations/government-digital-service)
Open Government Licence (https://webarchive.nationalarchives.gov.uk/ukgwa/20210315084926mp_/https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/)

All content is available under the Open Government Licence v3.0 (https://webarchive.nationalarchives.gov.uk/ukgwa/20210315084926mp_/https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/) , except where otherwise stated

© Crown copyright (https://webarchive.nationalarchives.gov.uk/ukgwa/20210315084926mp_/https://www.nationalarchives.gov.uk/information-management/our-services/crown-copyright.htm)