ECSH32535 - Roles and responsibilities – Role of a caseworker
Source: gov.uk (2025-09-30)


Roles and responsibilities - Role of a caseworker

Caseworkers work Economic Crime Supervision (EC-S) cases in line with the Compliance Professional Standards and the HMRC Charter (https://www.gov.uk/government/publications/hmrc-charter/the-hmrc-charter).

The responsibilities of a caseworker may include:
- Managing a caseload of anti-money laundering (AML) registered or unregistered businesses to deliver business targets/Key Performance Indicators.
- Working effectively with stakeholders and as part of a team.
- Working with colleagues to drive business priorities and business delivery against key objectives.
- Supporting businesses to comply with The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (MLR 2017).
- Educating businesses about the impact of money laundering, terrorist financing and proliferation financing (ML/TF/PF), and the consequences of not complying with MLR 2017.
- Taking robust remedial action when businesses fail to comply, using the full range of HMRC sanctions and powers available, including civil measures and, where appropriate, criminal prosecutions to robustly tackle non-compliance (see ECSH85550 (https://www.gov.uk/hmrc-internal-manuals/economic-crime-supervision-handbook/ecsh85550)).
- Using legislation, guidance, and support available (https://www.gov.uk/hmrc-internal-manuals/economic-crime-supervision-handbook/ecsh33040) to check that the information received is accurate before making a final decision on outcomes. You must be able to explain the decisions made and actions taken in a clear and concise manner both verbally and in writing to support independent review appeals.
- Maintaining data held on EC-S IT systems.
- Recording statistical data, as appropriate, for both management information. purposes and to support EC-S to deliver its priorities, particularly where these may change at short notice.
- Keeping up to date with policies, procedures, guidance, and changes to legislation which affect how HMRC supervises businesses.
- Closing cases in a timely manner ensuring consideration of appropriate outcomes supported by robust evidential conclusion.
- Sharing information with EC-S, HMRC and partner agencies, and other supervisors, through the dissemination of intelligence via legal gateways by submitting accurate and timely intelligence reports.
- Ensuring adherence with the General Data Protection Regulations, Data Protection Act, disclosure requirements, Criminal Procedure and Investigations Act and legal gateways (see ECSH10000 (https://www.gov.uk/hmrc-internal-manuals/economic-crime-supervision-handbook/ecsh10000)).
- Taking ownership of the quality and accuracy of own work while sharing best practice with colleagues.
- Actively participating in team meetings, case reviews and EC-S team discussions, and support other lines of business, as and when required.
- Being flexible with business needs due to potential requirement to work with other EC-S teams from time to time.
- Liaising with a range of EC-S Colleagues, wider HMRC colleagues, Professional Bodies, and other government departments/Law Enforcement Agencies to ensure high quality management and delivery of incoming and outgoing work requests and to obtain and share relevant information.
- Seeking clarification where needed, offering solutions/options using own knowledge and research.
- Having an ongoing awareness of all business sectors that HMRC supervises to support the delivery of its key priorities.
- Contributing to creating an inclusive working environment where everyone feels included, and to wider HMRC priorities outside of the directorate.
- Demonstrating resilience in dealing with time constraints and meeting deadlines while at the same time balancing the need to be satisfied with the integrity of the information presented.
- Reporting suspicious activity (https://www.gov.uk/hmrc-internal-manuals/economic-crime-supervision-handbook/ecsh155000) to the National Crime Agency where appropriate, via HMRC’s Money Laundering Reporting Officer (MLRO).