The Smarter Outsource Service Group
Source: gov.uk (2025-11-10)

We, the undersigned, commit to honour the Armed Forces Covenant and support the Armed Forces Community. We recognise the value Serving Personnel, both Regular and Reservists, Veterans and military families contribute to our business and our country.

The Armed Forces Covenant

An enduring covenant between the people of the United Kingdom, Her Majesty’s Government and all those who serve or have served in the Armed Forces of the Crown and their families

The first duty of Government is the defence of the realm. Our Armed Forces fulfil that responsibility on behalf of the Government, sacrificing some civilian freedoms, facing danger and, sometimes, suffering serious injury or death as a result of their duty. Families also play a vital role in supporting the operational effectiveness of our Armed Forces. In return, the whole nation has a moral obligation to the members of the Naval Service, the Army and the Royal Air Force, together with their families. They deserve our respect and support, and fair treatment.

Those who serve in the Armed Forces, whether Regular or Reserve, those who have served in the past, and their families, should face no disadvantage compared to other citizens in the provision of public and commercial services. Special consideration is appropriate in some cases, especially for those who have given most such as the injured and the bereaved.

This obligation involves the whole of society: it includes voluntary and charitable bodies, private organisations, and the actions of individuals in supporting the Armed Forces. Recognising those who have performed military duty unites the country and demonstrates the value of their contribution. This has no greater expression than in upholding this Covenant.

Section 1: Principles of the Armed Forces Corporate Covenant

1.1 We The Smarter Outsource Service Group will endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are:
- no member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen;
- and in some circumstances that special treatment may be appropriate especially for the injured or bereaved.
Section 2: Demonstrating our commitment

2.1 The Smarter Outsource Service Group recognises the value serving personnel, reservists, veterans and military families bring to our business. We will seek to uphold the principles of the Armed Forces Covenant, by pledging to the following:
- UK Service Veterans And Leavers
- UK Service Spouses And Partners
- UK Reservists
- UK Cadets
We also pledge the following:
- Employment Opportunities: We will actively seek to provide employment opportunities for Service personnel, reservists, veterans, and military family members within our organisation. We will consider their unique skills, experiences, and qualifications when making hiring decisions. 2. Flexible Working Arrangements: We understand the unique demands placed on military personnel and their families. Therefore, we will endeavour to provide flexible working arrangements that accommodate the needs of reservists, veterans, and military family members, including granting time off for training, deployments, and medical appointments. 3. Recognition and Support: We will recognise and value the contributions made by Service personnel, reservists, veterans, the cadet movement, and military families. This includes acknowledging their sacrifices, providing access to appropriate support networks, and promoting a culture of inclusivity and understanding within our organization. 4. Training and Development: We will invest in training and development opportunities to enhance the skills and knowledge of our employees who have a military background. This will enable them to excel in their roles and progress within our organisation, fostering a culture of continuous learning and growth. 5. Partnership and Collaboration: We will actively seek partnerships and collaborations with organisations and initiatives that support the Armed Forces community. By working together, we can create a network of support and share best practices to ensure the well-being and success of Service personnel, reservists, veterans, and military families. 6. Communication and Awareness: We will communicate our commitment to the Armed Forces Covenant on our website and highlight the benefits of employing individuals with military experience and promoting a positive image of the Armed Forces community.
2.2 We will publicise these commitments through our literature and/or on our website, setting out how we will seek to honour them and inviting feedback from the Service community and our customers on how we are doing.