Agent Dedicated Line: Self Assessment or PAYE for individuals
Source: gov.uk (2025-05-14)

Contact HMRC about Self Assessment or PAYE if you’re authorised to act as an agent or tax adviser for your client.

Online

If you’ve already contacted HMRC, find out when you should receive a reply (https://www.gov.uk/guidance/check-when-you-can-expect-a-reply-from-hmrc)

You can also check HMRC’s current performance and service levels (https://www.gov.uk/guidance/check-hmrcs-current-performance-and-service-levels) to check current processing times and service levels for post and online requests.

Ask HMRC online (https://www.tax.service.gov.uk/ask-hmrc/chat/agent-dedicated-line-ind) Ask HMRC’s digital assistant to:
- find information about your client’s Self Assessment and PAYE needs
- get an update about an ongoing PAYE repayment claim
If the digital assistant cannot help you, you can ask to transfer to an HMRC adviser if they’re available.

Self Assessment for Agents online service

Use the Self Assessment for Agents online service (https://www.gov.uk/guidance/self-assessment-for-agents-online-service) Find out how to use this online service to:
- view your Self Assessment client’s PAYE coding notice
- view your client’s Self Assessment statements
- view the tax liabilities and the payments a client has made
- make claims to reduce your client’s payments on account
- submit your client’s tax returns online
- view and change your client’s contact details online
- download your full client list
PAYE for Agents online service

Use the PAYE for Agents online service (https://www.gov.uk/guidance/payecis-for-agents-online-service) Find out how to use this online service to manage most of your client’s responsibilities for:
- employer PAYE
- the Construction Industry Scheme
- Employment Related Securities
Income Record Viewer for Agents online service

Get access to the Income Record Viewer for agents (https://www.gov.uk/guidance/get-access-to-the-income-record-viewer-for-agents) Use the viewer to see your client’s:
- PAYE information for the current year plus the 4 previous tax years
- employment records, including time in employment, taxable benefits and any gap where no record is held by HMRC
- income record
- state and private pension information
Phone

Call HMRC about Self Assessment or PAYE if you’re formally authorised to act as an agent or tax adviser for your client.

Do not phone the helpline to:
- check progress if the date you should receive a reply by (https://www.gov.uk/guidance/check-when-you-can-expect-a-reply-from-hmrc) has not yet passed
- ask about tax or employment history if you can access this information online
- ask about an ongoing PAYE repayment claim — you should ask HMRC online (https://www.tax.service.gov.uk/ask-hmrc/chat/agent-dedicated-line-ind)
Telephone: xx-xxxx-xxxx

Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays (https://www.gov.uk/bank-holidays).

Find out about call charges (https://www.gov.uk/call-charges)

Post

Write to HMRC if you’re formally authorised to act on behalf of your client.

You do not need to include a street name or PO box.

Couriers should use a different address (https://www.gov.uk/government/organisations/hm-revenue-customs/contact/couriers).

HM Revenue and CustomsPay As You Earn and Self AssessmentBX9 1ASUnited Kingdom

Related content

Guidance
- Find out how to register as a professional tax agent with HMRC (https://www.gov.uk/guidance/find-out-how-to-register-as-a-professional-tax-agent-with-hmrc)
- HMRC services for tax agents (https://www.gov.uk/government/collections/hmrc-online-services-for-agents)
HMRC contacts
- Central Agent Authorisation Team (https://www.gov.uk/government/organisations/hm-revenue-customs/contact/central-agent-authorisation-team)
- Agent Dedicated Line: tax credits (https://www.gov.uk/government/organisations/hm-revenue-customs/contact/tax-credits-agent-priority-line)
- Agent Dedicated Line: Debt Management (https://www.gov.uk/government/organisations/hm-revenue-customs/contact/agent-dedicated-line-debt-management)