How to email the Asylum Central Communications Hub
Source: gov.uk (2025-09-02)

Information you need to include when you email the Asylum Central Communications Hub.

Overview

When you email the Asylum Central Communications Hub (#contact-us), make sure you include the right information so we can answer your query.

What information you need to include depends on what your query is about. Use the email templates below to make sure your email has all the details we need.

Submitting a letter of authority

Use this email template if you’re a representative and you’re submitting a letter of authority for the first time, or you’ve been asked to resubmit one.

The letter of authority must include:
- the applicant’s full name
- the applicant’s date of birth
- the applicant’s signature
- date the applicant signed the letter (must be within the last 3 months)
- Office of the Immigration Services Commissioner (OISC), Immigration Advice Authority (IAA) or Solicitors Regulation Authority (SRA) number
- name of the legal representative
- contact details of the legal representative
- full business address of the legal representative
Email template

Please find attached a letter of authority for our client:
- name
- port reference number, Home Office reference number or unique application number (UAN)
- date of birth
- nationality
- current address
- email address (if applicable)
- phone number (if applicable)
[Insert any further queries]

Withdrawing your asylum claim

Use this email template when you or your client want to withdraw an asylum claim.

Email template

Please see the below query in relation to my/my client’s asylum claim:
- name
- port reference number, Home Office reference number or unique application number (UAN)
- date of birth
- nationality
- current address
- email address (if applicable)
- phone number (if applicable)
- form/letter of authority confirming I act on behalf of [insert client’s name] (if applicable)
[I/My client] would like to explicitly withdraw [my/their] asylum claim.

This is due to [insert reasons].

I confirm there are no concerns with my/my client’s mental capacity to make this decision to withdraw my/their claim.

[Insert any further queries and attach any relevant documents]

Making a complaint

Use our online form to make a complaint (https://www.gov.uk/complain-uk-visas-immigration).

Submitting a pre-action protocol (PAP)

If you’re submitting a PAP, use the PAP template letter (https://www.gov.uk/government/publications/pre-action-protocol-for-judicial-review), then send the completed document to xxx@xxx.xx (mailto:xxx@xxx.xx). The PAP team will respond to any queries submitted within the PAP.

If you have other queries which are not mentioned in the PAP relating to your or your client’s asylum claim, contact us (#contact-us) and use the relevant email template.

Applying for a judicial review (JR)

If you’re applying for a judicial review, use the judicial review claim form: N461 (https://www.gov.uk/government/publications/form-n461-judicial-review-claim-form-administrative-court).

If you have other queries which are not mentioned in the judicial review relating to your or your client’s asylum claim, contact us (#contact-us) and use the relevant email template.

Submitting documents to support an asylum claim

Use this email template if you want to submit further evidence to support your asylum claim.

Any graphic images must be marked with a graphic content warning.

Examples of graphic content may include:
- violence, such as depictions of crime, accidents with injuries, beheadings or physical assaults
- gore, such as images of bloods, guts, exposed organs or bodily waste
- disturbing material that is intended to shock or could cause the viewer distress
Email template

Please see the below query in relation to my/my client’s asylum claim:
- name
- port reference number, Home Office reference number or unique application number (UAN)
- date of birth
- nationality
- current address
- email address (if applicable)
- phone number (if applicable)
- form/letter of authority confirming I act on behalf of [insert client’s name] (if applicable)
Please find attached evidence to be considered in my/my client’s asylum claim.

[Insert any further queries]

Making corrections to a screening or asylum interview

Use this email template if you want to submit any corrections or amendments to any screening interviews or asylum interviews that have taken place.

Email template

Please see the below query in relation to my/my client’s asylum claim:
- name
- port reference number, Home Office reference number or unique application number (UAN)
- date of birth
- nationality
- current address
- email address (if applicable)
- phone number (if applicable)
- form/letter of authority confirming I act on behalf of [insert client’s name] (if applicable)
Please find attached amendments to my/my client’s screening interview/asylum interview to consider.

[Insert any further queries]

Requesting copies of Home Office documents

Use this template if you want to request copies of Home Office documents.

Email template

Please see the below query in relation to my/my client’s asylum claim:
- name
- port reference number, Home Office reference number or unique application number (UAN)
- date of birth
- nationality
- current address
- email address (if applicable)
- phone number (if applicable)
- form/letter of authority confirming I act on behalf of [insert client’s name] (if applicable)
Please send a copy of my/my client’s screening interview/AIR transcript/duplication of document name.

[Insert any further queries]

Changing your address

If the Home Office is providing you or your client accommodation and they are moving you to a different Home Office address, you do not need to inform Migrant Help (https://www.migranthelpuk.org) or the Home Office.

If the Home Office is providing you accommodation, and you’re moving into private accommodation (not provided by the Home Office), you will need to complete the change in circumstances: form MCC (https://www.gov.uk/government/publications/notification-of-change-of-circumstances-form-mcc).

If you’re already in private accommodation (not provided by the Home Office) and you’re moving to a different address, you should contact us using the email template below.

Email template

Please see the below query in relation to my/my client’s asylum claim:
- name
- port reference number, Home Office reference number or unique application number (UAN)
- date of birth
- nationality
- current address
- email address (if applicable)
- phone number (if applicable)
- form/letter of authority confirming I act on behalf of [insert client’s name] (if applicable)
I would like to inform you that I have/my client has moved address. My/their new change of address is [Insert new address and any further queries].

(Where applicable) Please see attached evidence confirming the new address.

Changing your details

Use this email template if you want to request a change of details such as:
- name spelling
- date of birth
- nationality
Email template

Please see the below query in relation to my/my client’s asylum claim:
- name
- port reference number, Home Office reference number or unique application number (UAN)
- date of birth
- nationality
- current address
- email address (if applicable)
- phone number (if applicable)
- form/letter of authority confirming I act on behalf of [insert client’s name] (if applicable)
I would like to inform you of a change of details for myself/my client.

[Insert details of change including reasons for change]

Queries about dependants

Use this email template if you have any queries relating to dependants.

Email template

Please see the below query in relation to my/my client’s asylum claim:
- name
- port reference number, Home Office reference number or unique application number (UAN)
- date of birth
- nationality
- current address
- email address (if applicable)
- phone number (if applicable)
- form/letter of authority confirming I act on behalf of [insert client’s name] (if applicable)
I would like to inform you of a query in relation to my/my client’s dependants.

[Insert details of dependant query]

Requesting to prioritise your asylum claim

Use this email template if you’d like your asylum claim to be prioritised because of individual circumstances.

Make sure your request follows the asylum decision making prioritisation: caseworker guidance (https://www.gov.uk/government/publications/asylum-decision-making-prioritisation-caseworker-guidance).

Email template

Please see the below query in relation to my/my client’s asylum claim:
- name
- port reference number, Home Office reference number or unique application number (UAN)
- date of birth
- nationality
- current address
- email address (if applicable)
- phone number (if applicable)
- form/letter of authority confirming I act on behalf of [insert client’s name] (if applicable)
I request that my/my client’s asylum claim is prioritised for the following reasons:

[Insert any further queries]

I also include the relevant evidence [insert details of documents] to aid this request.

[Insert any further queries]

Requesting progress updates on your asylum claim

Use this template if you are requesting an update on your asylum claim.

Email template

Please see the below query in relation to my/my client’s asylum claim:
- name
- port reference number, Home Office reference number or unique application number (UAN)
- date of birth
- nationality
- current address
- email address (if applicable)
- phone number (if applicable)
- form/letter of authority confirming I act on behalf of [insert client’s name] (if applicable)
Please provide a written update on the progress of my/my client’s asylum claim.

[Insert any further queries]

Application registration card (ARC) queries

Submit any ARC queries through the ARC online form (https://www.gov.uk/government/publications/application-registration-card-arc-enquiry).

If you’re unable to attend an asylum interview

Use this email template if you or your client are not able to attend your asylum interview, along with the reasons for this. For more information please see the asylum interview guidance (https://www.gov.uk/government/publications/conducting-the-asylum-interview-process) and the withdrawing asylum claims guidance (https://www.gov.uk/government/publications/withdrawing-asylum-applications).

Email template

Please see the below query in relation to my/my client’s asylum claim:
- name
- port reference number, Home Office reference number or unique application number (UAN)
- date of birth
- nationality
- current address
- email address (if applicable)
- phone number (if applicable)
- form/letter of authority confirming I act on behalf of [insert client’s name] (if applicable)
[I/My client] was unable to attend the asylum interview scheduled for [date]. The reason for my/their non-attendance is because of [insert reasons and provide relevant documents/evidence].

Contact us

Email the Asylum Central Communications Hub at xxx@xxx.xx (mailto:xxx@xxx.xx).

Make sure you use the correct email template so we can answer your query.