Veterans UK: contact us
Source: gov.uk (2025-11-12)

Information on how to contact Veterans UK and their services.

Veterans UK helpline

The Ministry of Defence’s Veterans UK helpline provides assistance on many issues including benefits, housing and welfare.

Email: xxx@xxx.xx (mailto:xxx@xxx.xx)

Freephone (UK only): xx-xxxx-xxxx

Telephone (overseas): xx-xxxx-xxxx

Normal Service 8.00 am to 4.00 pm Monday to Friday

When the helpline is closed, callers in need of immediate emotional support will be given the option to be routed to The Samaritans 24 hour helpline.

Veterans UK helplineVeterans UKMinistry of DefenceNorcrossThornton CleveleysFY5 3WP

Help and support for when a veteran or service person dies (https://www.gov.uk/government/collections/help-and-support-when-a-veteran-or-service-person-dies)

Information about bereavement compensation as well as support and guidance for the families and dependants of deceased armed forces personnel and veterans.

Veterans Welfare Service (https://www.gov.uk/guidance/veterans-welfare-service)

How to get help from the Veterans Welfare Service.

Armed Forces Pension enquiries

Joint Personnel Administration Centre (JPAC)Mail Point 480Kentigern House65 Brown StreetGlasgowG2 8EXUnited Kingdom

Phone: xx-xxxx-xxxx Phone (from overseas): xx-xxxx-xxxx Phone (military): 94560 3600

How to make a complaint about Armed Forces Pension, Compensation or Welfare Services (https://www.gov.uk/government/organisations/veterans-uk/about/complaints-procedure)

If you are not satisfied by the service you have received, there are a number of ways you can make a complaint or ask for an independent body to help you.

Media enquiries (https://www.gov.uk/government/organisations/veterans-uk/about/media-enquiries)

For media enquiries about Armed Forces Pension Scheme, War Pension Scheme, Armed Forces Compensation Scheme or the Welfare support we provide.

Fraud

Tell us if you think someone is committing fraud.

Ministry of Defence Fraud TeamFREEPOST NAT18006NorcrossThornton CleveleysFY5 3ZZUnited Kingdom

Telephone: xx-xxxx-xxxx

Make a Service Records and Subject Access Request (https://www.gov.uk/government/collections/requests-for-personal-data-and-service-records)

Find out how to apply for access to personal data held by the Ministry of Defence (MOD).

Make an Freedom Of Information (FOI) request (https://www.gov.uk/make-a-freedom-of-information-request)

Read about the FOI Act and how to make a request, check our previous releases (https://www.gov.uk/search/transparency-and-freedom-of-information-releases?content_store_document_type=foi_release&organisations%5B%5D=veterans-uk) to see if we’ve already answered your question and make a new request by contacting us using the details below.

This must provide your:
- name (title, first name and surname)
- a postal address and or email address for reply
- include a description of the information required (please be as specific as possible)
We will deal with your request as quickly as we can, and will aim to let you have a response within 20 working days. If for any reason we are unable to let you have a response within 20 working days we will contact you as soon as possible explaining the reason for this.

Freedom of Information Act and Environmental Information Regulation requestsMOD Information Rights TeamGround floor, zone DMain BuildingWhitehallLondonSW1A 2HBUnited Kingdom

Email: xxx@xxx.xx (mailto:xxx@xxx.xx)

Not to be used for requesting your own information (Subject Access Request), service records including for deceased relatives, or pension enquiries.