Office access and opening times
Source: gov.uk (2025-12-01)

Times and days we are open for business and our location and contact details.

Book before you visit

Visitors who require anything other than filing paper documents will be turned away without an appointment. This is to ensure we have the appropriate people on site and can deal with your query.

You can book an appointment by contacting our Customer Support Centre, either by telephone: xx-xxxx-xxxx or e-mailing: xxx@xxx.xx (mailto:xxx@xxx.xx). 24 hours’ notice of your desired appointment time is required, and confirmation of your booking will be provided.

Visitors should only bring anything relevant for the visit, no excessive baggage or prototypes etc. ID needs to be presented upon arrival.

Newport Office

Intellectual Property OfficeConcept HouseCardiff RoadNewportSouth WalesNP10 8QQ

Opening Times

Christmas & New Year

Our Customer Support Centre phone lines will be closing at an earlier time of 1pm on Wednesday the 24 December 2025 and Wednesday the 31 December 2025. You should not rely on other direct line numbers being answered during this period.

You will still be able to file with us through our website, by xxx@xxx.xx (mailto:xxx@xxx.xx) or post. Please note that any forms or documents filed during this period will still receive the appropriate filing date.

Visitor appointments are available to take place between 9am-5pm.

Please allow sufficient time for your visit to enable us to resolve your query by 5pm.

We accept visits for the sole purpose of filing documents 24 hours a day, 7 days a week.

Weekends and bank holidays

The office is deemed to be closed on weekends, Good Friday, Christmas Day and all England and Wales bank holidays (https://www.gov.uk/bank-holidays) for all types of business, except for the filing of new applications not claiming priority. If documents are filed for these types of business at times when the office is deemed to be closed, they will receive an official filing date of the next working day.

Any official time period which expires on a weekend or any other day on which the office is closed is extended to the next working day.

Disabled access

Information on disabled facilities for customers and visitors (https://www.gov.uk/government/publications/accessible-facilities-at-the-intellectual-property-office).

London Office

Intellectual Property Office10 South ColonnadeCanary WharfLondonE14 4PU

Please note that our London office does not accept filings in person.

Disabled access

Information on disabled facilities for customers and visitors (https://www.gov.uk/government/publications/accessible-facilities-at-the-intellectual-property-office) to the Intellectual Property Office.

Contact details

You can contact the Intellectual Property Office via the following methods:
- to file forms and documents, e-mail: xxx@xxx.xx (mailto:xxx@xxx.xx)
- for any other enquiries, email: xxx@xxx.xx (mailto:xxx@xxx.xx)
- telephone: xx-xxxx-xxxx
- outside the UK: xx-xxxx-xxxx
- textphone: xx-xxxx-xxxx
Our Customer Support Centre is open Monday to Friday, 9am until 5pm. If you telephone us shortly before 5pm, we will do our best to fully answer your question(s). If your query is likely to take some time beyond 5pm to resolve, we will notify you early in the call and will arrange to call you the next working day during our opening hours at a time to suit you.

How to file documents with us

More information is available in our guide on how to file documents with the Intellectual Property Office (https://www.gov.uk/government/publications/how-to-file-documents-with-the-intellectual-property-office).

International and European applications

The Office will receive and process European and International patent and trade mark applications filed directly with us under the Patent Co-operation Treaty, European Patent Convention, Madrid Protocol systems. The hours of business for filing these applications and any associated documents are the same as above for the filing of UK patent and trade mark applications.

Hours of business