Employers: general enquiries
Source: gov.uk (2025-06-09)

Contact HMRC with employer enquiries on PAYE, National Insurance contributions, Statutory Payments, stakeholder pensions and student loan repayments.

Online

Tell HMRC if you have been payrolling benefits (https://online.hmrc.gov.uk/shortforms/form/EXBEFullPayroll) You’ll need your sign in details.

Tell HMRC you do not owe Class 1A National Insurance contributions (https://www.gov.uk/government/publications/paye-no-return-of-class-1a-national-insurance-contributions)

Check if you can fix your problems with running payroll (https://www.gov.uk/payroll-errors)

Ask HMRC’s digital assistant (https://www.tax.service.gov.uk/ask-hmrc/chat/employer-enquiries) to get a quick answer to your query if you’re an employer. If the digital assistant cannot help you, you can ask to transfer to an HMRC adviser if they’re available.

If HMRC needs to contact you about anything confidential they’ll reply by phone or post.

You can also find out information in your business tax account (https://www.gov.uk/guidance/sign-in-to-your-hmrc-business-tax-account).

Phone

Call HMRC to get help if you’re an employer. We’ll only be able to give general advice if you do not have your Accounts Office reference or PAYE reference number.

Before you call

This helpline may ask you some security questions. Make sure your details and address are up to date in your personal tax account (https://www.gov.uk/personal-tax-account) and business tax account (https://www.gov.uk/guidance/sign-in-to-your-hmrc-business-tax-account) or you could fail telephone security. If you do not have a personal tax account, you can create one before you check your details.

Telephone: xx-xxxx-xxxx

Outside UK: xx-xxxx-xxxx

Fax: xx-xxxx-xxxx

Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays (https://www.gov.uk/bank-holidays).

Find out about call charges (https://www.gov.uk/call-charges)

Post

Write to HMRC to get advice for employers.

You do not need to include a street name, city name or PO box when writing to this address.

Couriers should use a different address (https://www.gov.uk/government/organisations/hm-revenue-customs/contact/couriers).

PT Operations North East EnglandHM Revenue and CustomsBX9 1BXUnited Kingdom

Related content

Guidance
- Expenses and benefits for employers (https://www.gov.uk/employer-reporting-expenses-benefits)
- Sign in to your HMRC business tax account (https://www.gov.uk/guidance/sign-in-to-your-hmrc-business-tax-account)
- HMRC rates and allowances (https://www.gov.uk/government/collections/rates-and-allowances-hm-revenue-and-customs)
HMRC contacts
- Employer PAYE and National Insurance: payments (https://www.gov.uk/government/organisations/hm-revenue-customs/contact/employer-paye-payment)
- Employers and confirming an employee tax code: enquiries (https://www.gov.uk/find-hmrc-contacts/employers-and-confirming-an-employee-tax-code-enquiries)
- Support for new employers: enquiries (https://www.gov.uk/find-hmrc-contacts/support-for-new-employers-enquiries)
- Technical support with HMRC online services (https://www.gov.uk/government/organisations/hm-revenue-customs/contact/online-services-helpdesk)
- Treth Incwm, Hunanasesiad a mwy (https://www.gov.uk/government/organisations/hm-revenue-customs/contact/welsh-language-helplines)