Mobile radio network services
Source: gov.uk (2025-01-30)

The CMA is carrying out a market investigation in respect of the supply of the land mobile radio network services for public safety (and ancillary services) in Great Britain.

Administrative timetable

Statutory deadline for implementing remedial action: 4 October 2023
- Administrative timetable (PDF, 75.7 KB) (https://assets.publishing.service.gov.uk/media/64650d890b72d300133446d8/Remedy_admin_timetable.pdf) (updated 18.5.23)
Court of Appeal judgment

30 January 2025: The Court of Appeal has dismissed Motorola’s challenge to the Competition Appeal Tribunal’s judgment, which had upheld the CMA’s decision in the final report.
- Press notice: CMA wins appeal in emergency services case (https://www.gov.uk/government/news/cma-wins-appeal-in-emergency-services-case) (30.1.25)
- Court of Appeal judgment (PDF, 445KB) (https://assets.publishing.service.gov.uk/media/679b8dabe4fd11226828f5e6/Final_Judgment_-__2025__EWCA_Civ_54_Airwave_Solutions_Ltd___Ors_v_CMA___Anr_xx-xxxx-xxxx.pdf) (30.1.25)
Competition Appeal Tribunal judgment

22 December 2023: The Competition Appeal Tribunal has dismissed Motorola’s challenge to the CMA’s decision in the final report.
- Press notice: CMA wins legal challenge in emergency services case (https://www.gov.uk/government/news/cma-wins-legal-challenge-in-emergency-services-case) (22.12.23)
- Competition Appeal Tribunal judgment (https://www.catribunal.org.uk/cases/159361223-airwave-solutions-limited-others) (22.12.23)
Market investigation

The Mobile Radio Network Services Market Investigation Order 2023

31 July 2023: The CMA has published a final order following its investigation into mobile radio network services.
- Statement relating to the making of an Order (PDF, 165KB) (https://assets.publishing.service.gov.uk/media/64c79c2d5c2e6f000de8d776/Statement_relating_to_the_making_of_an_Order_pdfa1.pdf) (31.7.23)
- The Mobile Radio Network Services Market Investigation Order 2023 (PDF, 320KB) (https://assets.publishing.service.gov.uk/media/64c79e195c2e6f0013e8d779/The_Mobile_Radio_Network_Services_Market_Investigation_Order_2023_pdfa1.pdf)(31.7.23)
- Explanatory note, (PDF, 319KB) (https://assets.publishing.service.gov.uk/media/64c3e4847aea5b00126a8e69/Explanatory_note_pdfa.pdf) (31.7.23)
- Appendix to the Statement relating to the making of an Order (PDF, 529 KB) (https://assets.publishing.service.gov.uk/media/64d1033fe5491a00134b5951/Appendix_to_the_Statement_relating_to_the_making_of_an_Order_pdfa2.pdf) (7.8.23)
Further consultation on mobile radio network services market investigation draft order

11 July 2023: The CMA has published its draft order for consultation. Representations should reach the CMA by 11.59pm on 18 July 2023.
- Further consultation on mobile radio network services market investigation draft order (https://www.gov.uk/government/consultations/further-consultation-on-mobile-radio-network-services-market-investigation-draft-order)
Responses to consultation
- Home Office response to CMA’s July 2023 consultation (PDF 302KB) (https://assets.publishing.service.gov.uk/media/64c8f058d8b1a70011b05e9c/Home_Office_response_to_CMA_s_July_2023_consultation_3.pdf) (1.8.23)
- Motorola and Airwave’s response to CMA’s July 2023 consultation (PDF, 146 KB) (https://assets.publishing.service.gov.uk/media/64c8ece75c2e6f000de8d85f/Motorola_and_Airwave_s_response_to_CMA_s_July_2023_consultation_pdfa.pdf) (1.8.23)
- Annex A to Motorola and Airwave’s response to CMA’s July 2023 consultation (PDF, 158 KB) (https://assets.publishing.service.gov.uk/media/64c8ea8219f562000df3c1cf/Annex_A_to_Motorola_and_Airwave_s_response_to_CMA_s_July_2023_consultation_pdfa.pdf)(1.8.23)
- Response 1 to CMA’s July 2023 consultation (PDF, 107KB) (https://assets.publishing.service.gov.uk/media/64f5a616a78c5f0010c6f4a0/Response_1_to_CMA_s_July_2023_consultation.pdf) (5.9.23)
Consultation on the draft Mobile Radio Network Services Market Investigation Order 2023

18 May 2023: The CMA has published its draft order for consultation. Representations should reach the CMA by 11.59pm on 16 June 2023.
- Consultation on mobile radio network services market investigation draft order (https://www.gov.uk/government/consultations/consultation-on-mobile-radio-network-services-market-investigation-draft-order)
Responses to consultation
- Home Office response to CMA’s May 2023 consultation (PDF, 169KB) (https://assets.publishing.service.gov.uk/media/64be9399d4051a000d5a9202/Home_Office_response_to_CMA_s_May_2023_consultation.pdf) (25.7.23)
- Home Office additional response to CMA’s May 2023 consultation (PDF, 360KB) (https://assets.publishing.service.gov.uk/media/64be937b9c2df00012940318/Home_Office_additional_response_to_CMA_s_May_2023_consultation_.pdf) (25.7.23)
- Motorola and Airwave’s response to CMA’s May 2023 consultation (PDF, 430KB) (https://assets.publishing.service.gov.uk/media/64be93ab1e10bf000d17cd38/Motorola_and_Airwave_s_response_to_CMA_s_May_2023_consultation.pdf) (25.7.23)
Final report

5 April 2023: The CMA has found competition concerns in its market investigation into mobile radio network services and has issued its final decision confirming its remedies.
- Summary of final decision (PDF, 225 KB) (https://assets.publishing.service.gov.uk/media/642d385bddf8ad0013ac0dfa/Motorola_summary_of_final_report_.pdf) (5.4.23)
- Press notice: Price cap on Airwave Network “only option” to reduce cost to emergency services (https://www.gov.uk/government/news/price-cap-on-airwave-network-only-option-to-reduce-cost-to-emergency-services) (5.4.23)
- Final report (PDF, 2.66 MB) (https://assets.publishing.service.gov.uk/media/6438261f773a8a0013ab2c1e/Final_report_April.pdf) (13.4.23)
- Appendices (PDF, 2.88 MB) (https://assets.publishing.service.gov.uk/media/643821ba773a8a0013ab2c1c/Appendices.pdf) (13.4.23)
- Glossary (PDF, 169 KB) (https://assets.publishing.service.gov.uk/media/64382068773a8a000cab2c1b/Glossary.pdf) (13.4.23)
Response hearing summaries
- Summary of the response hearing with the Home Office (PDF, 131KB) (https://assets.publishing.service.gov.uk/media/63ff7889e90e0740e04f4194/Summary_of_the_response_hearing_with_the_Home_Office.pdf) (3.3.23)
- Summary of the response hearing with Motorola Solutions (PDF, 120KB) (https://assets.publishing.service.gov.uk/media/63ff78bc8fa8f527f843013d/Summary_of_the_response_hearing_with_Motorola_Solutions.pdf) (3.3.23)
Responses to provisional findings
- Home Office response to Motorola’s “Why a Charge Control is not the Answer” Submission (PDF, 241KB) (https://assets.publishing.service.gov.uk/media/640085f38fa8f527f310d4f5/Home_Office_response_to_Motorola_s__why_a_charge_control_is_not_the_answer.pdf) (3.3.23)
- Home Office further submission in response to Motorola’s Control Rooms Submission (PDF, 119KB) (https://assets.publishing.service.gov.uk/media/6400861ee90e0740d12b7de2/Home_Office_further_submission_in_response_to_Motorola_s_control_rooms_submission.pdf) (3.3.23)
- Motorola: Proportionate resolution of a hypothetical AEC as to Airwave Profitability (PDF, 248KB) (https://assets.publishing.service.gov.uk/media/6400864fd3bf7f56f5e0756a/Proportionate_Resolution_of_a_Hypothetical_AEC_as_to_Airwave_Profitability.pdf) (3.3.23)
- Motorola: Sundry Points Arising from the 10 January 2023 hearing (PDF, 250KB) (https://assets.publishing.service.gov.uk/media/6400867dd3bf7f25fcdb84a0/Sundry_Points_Arising_from_the_10_January_2023_Hearing.pdf) (3.3.23)
- Motorola: Post hearing submission (PDF, 177KB) (https://assets.publishing.service.gov.uk/media/6400869fd3bf7f25f49f86e5/Post_Hearing_Submission.pdf) (3.3.23)
- Home Office additional submission, service level (PDF, 193KB) (https://assets.publishing.service.gov.uk/media/63ee0f27d3bf7f62e7356d6d/Home_Office_-_Additional_Submission_-__Service_Level_.pdf) (17.2.23)
- Home Office additional submission, control rooms (PDF, 182KB) (https://assets.publishing.service.gov.uk/media/63ee1081e90e077bb77ed96f/Home_Office_-_Additional_Submission_-_Control_Rooms_.pdf) (17.2.23)
- Home Office additional submission, profitability (PDF, 144KB) (https://assets.publishing.service.gov.uk/media/63ee10a4e90e077bb13a6545/Home_Office_-_Additional_Submission_-_Profitability_.pdf) (17.2.23)
- Motorola’s comments on the Home Office’s additional submission, control rooms (PDF, 166KB) (https://assets.publishing.service.gov.uk/media/63ee0f0ad3bf7f62e6db485a/Motorola_s_Comments_on_the_Home_Office_s_Additional_Submission_-_Control_Rooms__NCV__.pdf) (17.2.23)
- Motorola’s submission, why a charge control is not the answer (PDF, 284KB) (https://assets.publishing.service.gov.uk/media/63ee3b2c8fa8f5612d615d6a/Motorola_Why_a_Charge_Control_is_not_the_answer__NCV_.pdf) (17.2.23)
- EE’s response to provisional findings (PDF, 259 KB) (https://assets.publishing.service.gov.uk/media/6393280dd3bf7f1a6940e324/MRN_EE_response_to_PDR.pdf) (9.12.22)
- Motorola Solutions’ response to provisional findings (PDF, 545 KB) (https://assets.publishing.service.gov.uk/media/63932280d3bf7f1a6607aa4f/MRN_Motorola_s_Response_to_PDR.pdf) (9.12.22)
- Motorola Solutions’ supplementary annex to response (PDF, 487 KB) (https://assets.publishing.service.gov.uk/media/6393246dd3bf7f1a65633989/MRN_Supplementary_Annex_to_Motorola_s_Response_to_PDR.pdf) (9.12.22)
- Home Office’s response to provisional findings (PDF, 587 KB) (https://assets.publishing.service.gov.uk/media/63932748d3bf7f1a6563398b/MRN_Home_Office_PDR_Response.pdf) (9.12.22)
- NFCC’s response (PDF, 89KB) (https://assets.publishing.service.gov.uk/media/639a0141e90e072ae5125f83/NFCC_response.pdf) (15.12.22)
Provisional findings

14 October 2022: The CMA has provisionally found competition concerns in its market investigation into mobile radio network services and has published its provisional decision.

The deadline for submitting responses to the provisional findings is 5pm on Wednesday 9 November 2022.
- Provisional decision (PDF, 2,851KB) (https://assets.publishing.service.gov.uk/media/634ea241d3bf7f61827af99c/Mobile_radio_network_Provisional_decision.pdf) (19.10.22)
- Appendices (PDF, 3600KB) (https://assets.publishing.service.gov.uk/media/634ed0b8d3bf7f618d8f88f1/MRN_PD_appendices.pdf) (19.10.22)
- Glossary (PDF, 167KB) (https://assets.publishing.service.gov.uk/media/634ecfb8d3bf7f618c35e582/MRN_Glossary_for_publication.pdf) (19.10.22)
- Summary of provisional decision (https://assets.publishing.service.gov.uk/media/634914bd8fa8f5346899531c/Summary_of_provisional_decision_MRN.pdf) (14.10.22)
- Notice of provisional decision (https://assets.publishing.service.gov.uk/media/63569c768fa8f557d9a2d53b/MRN_-_Notice_of_provisional_findings.pdf) (24.10.22)
- Press release: CMA issues proposals to address overcharging for emergency service radio network (https://www.gov.uk/government/news/cma-issues-proposals-to-address-overcharging-for-emergency-service-radio-network) (14.10.22)
Working paper responses
- Aggregated summary of responses to unpublished working papers (https://assets.publishing.service.gov.uk/media/62b9a1eb8fa8f53571e13160/Summary_of_responses_to_unpublished_working_papers.pdf) (28.6.22)
- EE (potential remedies) (https://assets.publishing.service.gov.uk/media/62b9a1d8d3bf7f0af9463550/EE_response_to_potential_remedies_WP.pdf) (28.6.22)
- Home Office submission and response to working papers (https://assets.publishing.service.gov.uk/media/62b9a1c9e90e0765d6e8263d/Home_Office_Submission_and_Response_to_Working_Papers.pdf) (28.6.22)
- Home Office (potential remedies) (https://assets.publishing.service.gov.uk/media/62b9a1b6d3bf7f0afadd9fc2/Home_Office_response_to_potential_remedies_WP.pdf) (28.6.22)
- Motorola Solutions (dual role) (https://assets.publishing.service.gov.uk/media/62b9a193d3bf7f0afecf6a5f/Motorola_response_to_dual_role_WP.pdf) (28.6.22)
- Motorola Solutions (potential remedies) (https://assets.publishing.service.gov.uk/media/62b9a184e90e0765d091f2fd/Motorola_response_to_potential_remedies_WP.pdf) (28.6.22)
- Motorola Solutions (profitability and cost of capital) (https://assets.publishing.service.gov.uk/media/62b9a173e90e0765d41c5325/Motorola_response_to_profitability_WP.pdf) (28.6.22)
- Motorola Solutions (scope for competition and market definition) (https://assets.publishing.service.gov.uk/media/62b9a154e90e0765cb58c9bd/Motorola_response_to_scope_for_competition_WP.pdf) (28.6.22)
- Response 1 (cost of capital) (https://assets.publishing.service.gov.uk/media/62b9a138d3bf7f0af946354f/Response_1.pdf) (28.6.22)
Hearing summaries
- Summary of the hearing with Deloitte (https://assets.publishing.service.gov.uk/media/628c9b59e90e071f63e2563e/Deloitte_hearing_summary__.pdf) (24.5.22)
- Summary of the hearing with the Cabinet Office (https://assets.publishing.service.gov.uk/media/6286476bd3bf7f1f433ae16d/Cabinet_Office_hearing_summary.pdf) (20.5.22)
- Summary of the hearing with the Home Office (https://assets.publishing.service.gov.uk/media/62864721e90e071f6af145c9/Home_Office__hearing_summary.pdf) (20.5.22)
- Summary of the hearing with the Independent Assurance Panel (https://assets.publishing.service.gov.uk/media/628647e6e90e071f653a48db/IAP_hearing_summary.pdf) (20.5.22)
- Summary of the hearing with Motorola Solutions (https://assets.publishing.service.gov.uk/media/62864789e90e071f69f225f7/Motorola_hearing_summary.pdf) (20.5.22)
Responses to issues statement
- EE (https://assets.publishing.service.gov.uk/media/6239d70c8fa8f540f3202c01/EE_response_to_IS.pdf) (23.3.22)
- Home Office (https://assets.publishing.service.gov.uk/media/6239d72c8fa8f540edba371d/Home_Office_response_to_IS.pdf) (23.3.22)
- Motorola Solutions (https://assets.publishing.service.gov.uk/media/6239d74e8fa8f540f21fddb7/Motorola_response_to_IS.pdf) (23.3.22)
- NFCC (https://assets.publishing.service.gov.uk/media/6239d76f8fa8f540f127aab0/NFCC_response_to_IS.pdf) (23.3.22)
- Response 1 (https://assets.publishing.service.gov.uk/media/6239d77ae90e0779a5e700e0/Response_1_-_IS.pdf) (23.3.22)
- Response 2 (https://assets.publishing.service.gov.uk/media/6239d78ed3bf7f6ac1c770d9/Response_2__-IS.pdf) (23.3.22)
Responses to profitability working paper
- EE (https://assets.publishing.service.gov.uk/media/6239d7148fa8f540e8571a61/EE_response_to_profitability_WP.pdf) (23.3.22)
- Home Office (https://assets.publishing.service.gov.uk/media/6239d71e8fa8f540eea34bcb/HO_Response_to_Profitability_WP.pdf) (23.3.22)
- Motorola Solutions (https://assets.publishing.service.gov.uk/media/6239d764e90e0779a18d3f71/Motorola_s_Response_to_Profitability_WP.pdf) (23.3.22)
- Response 1 (https://assets.publishing.service.gov.uk/media/6239d785d3bf7f6ab5710758/Response_1_-_profitability_WP.pdf) (23.3.22)
Response to market investigation reference
- Motorola Solutions (https://assets.publishing.service.gov.uk/media/6239d7588fa8f540f089543e/Motorola_response_to_MIR.pdf) (23.3.22)
Issues statement

13 December 2021: The issues statement outlines our initial hypotheses on what might be affecting competition and potential remedies. It doesn’t set out our findings or conclusions. Parties are invited to provide submissions commenting on the issues and possible remedies. The deadline for submissions on the issues statement is Monday 10 January 2022.
- Issues statement (https://assets.publishing.service.gov.uk/media/61b7266e8fa8f5037b09c7bc/Issues_Statement_Final_MRN--.pdf) (13.12.21)
Submissions
- Motorola’s first supplementary submission (PDF, 265KB) (https://assets.publishing.service.gov.uk/media/6363904c8fa8f505734175ea/Motorola_s_First_Supplementary_Submission_.pdf) (4.11.22)
- Motorola’s second supplementary submission (PDF, 289KB) (https://assets.publishing.service.gov.uk/media/63639098e90e0705a7012938/Motorola_s_Second_Supplementary_Submission_.pdf) (4.11.22)
- Motorola’s third supplementary submission (PDF, 189KB) (https://assets.publishing.service.gov.uk/media/636390d9d3bf7f04eb2d62ab/Motorola_s_Third_Supplementary_Submission_.pdf) (4.11.22)
- Motorola’s fourth supplementary submission (PDF, 229KB) (https://assets.publishing.service.gov.uk/media/63639104d3bf7f04eee8d3b7/Motorola_s_Fourth_Supplementary_Submission_.pdf) (4.11.22)
- Motorola’s fifth supplementary submission (PDF, 189KB) (https://assets.publishing.service.gov.uk/media/63639128d3bf7f04f126111a/Motorola_s_Fifth_Supplementary_Submission_.pdf) (4.11.22)
- Motorola’s supplementary submission on cost accounting standards (PDF, 153KB) (https://assets.publishing.service.gov.uk/media/6363914ad3bf7f04f247a5fb/Motorola_s_Supplementary_Submission_-_Accounting_.pdf) (4.11.22)
- Motorola’s supplementary submission on Kodiak (PDF, 244KB) (https://assets.publishing.service.gov.uk/media/6363916ae90e0705ac0815d0/Motorola_s_Supplementary_Submission_-_Kodiak.pdf) (4.11.22)
- Reimagining the well-functioning market, prepared by Motorola Solutions (https://assets.publishing.service.gov.uk/media/62b9a125d3bf7f0af3a2833f/Motorola_submission_on_well_functioning_market.pdf) (28.6.22)
- Interworking submission on behalf of the Home Office (https://assets.publishing.service.gov.uk/media/62820814e90e071f60c0e08c/Interworking_submission_on_behalf_of_the_HO.pdf) (16.5.22)
Working papers
- Potential remedies (https://assets.publishing.service.gov.uk/media/628207fc8fa8f55623a58a7e/Remedies_WP.pdf) (16.5.22)
- Scope for competition and market definition (https://assets.publishing.service.gov.uk/media/627e18f7d3bf7f052d33b09a/Scope_for_competition_and_Market_Definition.pdf) (13.5.22)
- Overview of unpublished working papers (https://assets.publishing.service.gov.uk/media/627e191f8fa8f53f99901984/Working_Papers_Overview.pdf) (13.5.22)
- Approach to assessing Motorola’s dual role (https://assets.publishing.service.gov.uk/media/6273eaa1e90e070dc83c6c3d/Approach_to_Assessing_Motorola_s_Dual_Role_Paper_.pdf) (6.5.22)
- Cost of capital (https://assets.publishing.service.gov.uk/media/6273eaadd3bf7f5e34aabfd6/Cost_of_capital_WP.pdf) (6.5.22)
- Profitability modelling and results (https://assets.publishing.service.gov.uk/media/6273eb0a8fa8f5206b4cd26c/Profitability_and_modelling_results_WP_.pdf) (6.5.22)
- Profitability methodology approach working paper (https://assets.publishing.service.gov.uk/media/61b73279e90e07043c35f589/Profitability_methodology_approach_working_paper--MRN.pdf) (13.12.21)
Inquiry group appointed

25 October 2021: The CMA appointed the inquiry group on 25 October 2021

Martin Coleman (https://www.gov.uk/government/publications/cma-panel-member-biographies-and-disclosures-of-interest/inquiry-chairs-biographies#martin-coleman---panel-chair) (Inquiry Chair), Humphrey Battcock (https://www.gov.uk/government/publications/cma-panel-member-biographies-and-disclosures-of-interest/panel-members-biographies#humphrey-battcock), Colleen Keck (https://www.gov.uk/government/publications/cma-panel-member-biographies-and-disclosures-of-interest/panel-members-biographies#colleen-keck), and Jeremy Newman (https://www.gov.uk/government/publications/cma-panel-member-biographies-and-disclosures-of-interest/panel-members-biographies#jeremy-newman).

CMA Board advisory steer

25 October 2021: The CMA Board’s advisory steer to the inquiry group can be found below:
- Board advisory steer (https://assets.publishing.service.gov.uk/media/61728e8f8fa8f52986e61d64/Board_Advisory_Steer.pdf) (25.10.21)
Terms of Reference

25 October 2021: The terms of reference for the CMA’s investigation can be found below:
- Terms of reference (https://assets.publishing.service.gov.uk/media/617289fce90e071976488fda/Terms_of_Reference.pdf) (25.10.21)
Case opened

25 October 2021: The CMA has decided to refer the supply of the land mobile radio network services for public safety (and ancillary services) for a market investigation.
- Press release: CMA opens investigation into Motorola’s Airwave network (https://www.gov.uk/government/news/cma-opens-investigation-into-motorola-s-airwave-network) (25.10.21)
Market investigation reference

Final report and decision on a market investigation reference

25 October 2021: The final report and decision on a market investigation reference can be found below:
- Final report (https://assets.publishing.service.gov.uk/media/61729a738fa8f52982a861a2/Final_report.pdf) (25.10.21)
- Appendices and Glossary (https://assets.publishing.service.gov.uk/media/61728a34d3bf7f55fbc3ab86/Appendices_and_Glossary.pdf) (25.10.21)
Consultation on the proposal to make a market investigation reference into the mobile radio network for emergency services

For more information, please see the consultation on whether to launch a market investigation into the mobile radio network for the police and emergency services page (https://www.gov.uk/government/consultations/consultation-on-the-proposal-to-make-a-market-investigation-reference-into-the-mobile-radio-network-for-emergency-services).

On 8 July 2021, the CMA published a consultation on whether to launch a market investigation into the mobile radio network for the police and emergency services. Having considered responses to the consultation, the CMA has decided to refer the supply of the land mobile radio network services for public safety (and ancillary services) for a market investigation.

Personal information

The CMA may collect, use and share personal data for its market investigations under the Enterprise Act 2002. This includes processing personal data for the purposes of the UK General Data Protection Regulation and the Data Protection Act 2018.

For more information about how the CMA handles personal information, see the CMA’s Personal Information Charter (https://www.gov.uk/government/organisations/competition-and-markets-authority/about/personal-information-charter).

Contact

xxx@xxx.xx (mailto:xxx@xxx.xx)