Technology Tracker
Source: data.gov.uk (2020-10-08)

The Technology Tracker started in 2004. This research measures awareness, access, use of and attitudes towards fixed and mobile telecoms, internet, multi-channel TV, and radio, among UK adults (aged 16+). 
Across the UK overall, and within each UK nation, the Technology Tracker provides detailed analysis by key population demographics, sub-region, and by urban vs. rural. It collects data that enable comparisons to be made with older data collected by Ofcom, informing Ofcom analysis, reports and decisions.

Up to and including 2014, there were three waves of research per year: from 2015 to 2017, there were two waves per year, in April and October. From 2018  there will be one wave of research per year.

The data have  been published in csv format since 2011. The datasets from 2011 to 2015 inclusive contain the chart data only: from 2016 onwards they will contain all the data from the .spss files.

OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Base : All respondents...................................................................................................................................................................................................................................................................................................................................................................................................1
Base : All respondents...................................................................................................................................................................................................................................................................................................................................................................................................8
DIFFICULTIES USING VARIOUS COMMUNICATIONS ............................................................................................................................................................................................................................................................................................................................................15
Base : All respondents
NATION........................................................................................................................................................................................................................................................................................................................................................................................................................16
Base : All respondents
REGION .......................................................................................................................................................................................................................................................................................................................................................................................................................17
Base : All respondents
URBANITY ...................................................................................................................................................................................................................................................................................................................................................................................................................19
Base : All respondents
CABLE AREA...............................................................................................................................................................................................................................................................................................................................................................................................................20
Base : All respondents
DEPRIVATION LEVEL.................................................................................................................................................................................................................................................................................................................................................................................................21
Base : All respondents
SE. GENDER ...............................................................................................................................................................................................................................................................................................................................................................................................................22
Base : All respondents
SF. AGE OF RESPONDENT.......................................................................................................................................................................................................................................................................................................................................................................................23
Base : All respondents
QSEG (QZ8). What is the occupation of the main wage earner in your household. CODE SOCIAL GRADE. (SINGLE CODE) .............................................................................................................................................................................................................................25
Base : All respondents
QZ6 (SG). WORKING STATUS...................................................................................................................................................................................................................................................................................................................................................................................27
Base : All respondents
QZ7 (SH). HOUSEHOLD STATUS..............................................................................................................................................................................................................................................................................................................................................................................29
Base : All respondents
SH (SI). Total number in household (including respondent and any children)............................................................................................................................................................................................................................................................................................................31
Base : All respondents
SI (SK). Household size...............................................................................................................................................................................................................................................................................................................................................................................................32
Base : All respondents
SJ. Total number of children in household (under 18), including respondent (if respondent is under 18) .................................................................................................................................................................................................................................................................33
Base : All respondents
SK (SL). And are you the parent or guardian of any of the children in the household? (SINGLE CODE) .................................................................................................................................................................................................................................................................34
Base : Those with children aged under 18 in the household
QC1. Is there a landline phone in your home that can be used to make and receive calls? (SINGLE CODE) PROMPTED....................................................................................................................................................................................................................................35
Base : All respondents
QC2 (QC2A). Do you ever use this landline phone at home yourself to make and/or receive calls, for internet access or both? (MULTI CODE) ..................................................................................................................................................................................................37
Base : Those with a landline phone at home
QC3 (QC21B). SHOWCARD Which of these do you consider is your main supplier? (SINGLE CODE) ..................................................................................................................................................................................................................................................................38
Base : Those with a landline phone at home

OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
QC4 (QC7A). SHOWCARD How likely is it that your household will get a landline phone at home in the next 12 months? (SINGLE CODE)........................................................................................................................................................................................................40
Base : Those without a landline phone at home
QC5 (QC7B). Why are you unlikely to get a landline phone at home in the next 12 months? (MULTI CODE) UNPROMPTED ..............................................................................................................................................................................................................................42
Base : Those unlikely to get a landline phone in next 12 months
QC6. SHOWCARD Thinking about landline phones, do you ever have/ think you might have difficulties with any of the following? (MULTI CODE).............................................................................................................................................................................................45
Base : All respondents
QD1. How many mobile phones IN TOTAL do you AND members of your household use? (SINGLE CODE).........................................................................................................................................................................................................................................................47
Base : All respondents
QD2. Do you personally use a mobile phone? How many mobile phones with different telephone numbers do you use at least once a month? Please include any phones used for work or other purposes. (SINGLE CODE)....................................................................49
Base : All respondents
QD3 (QD10). Which mobile network do you use most often? (SINGLE CODE) ........................................................................................................................................................................................................................................................................................................51
Base : Those who personally use a mobile phone
QD7 (QD11). SHOWCARD Which of these best describes the mobile package you personally use most often? (SINGLE CODE) .......................................................................................................................................................................................................................53
Base : Those who personally use a mobile phone
QD5 (QD11A). When you signed up for your current mobile contract did you get a handset with the contract or did you only get a SIM card? (SINGLE CODE).........................................................................................................................................................................54
Base : Those who use a postpay/ contract mobile phone
QD6 (QD24B). Do you personally use a smartphone? IF UNSURE - A smartphone is a phone on which you can easily access emails, download files and applications, as well as view websites and generally surf the internet. Popular brands of smartphone include
BlackBerry, iPhone and Android phones such as the HTC Desire. ............................................................................................................................................................................................................................................................................................................................55
Base : Those who personally use a mobile phone
QD7 (QD27). SHOWCARD How likely is it that you will get a smartphone in the next 12 months? (SINGLE CODE)..............................................................................................................................................................................................................................................56
Base : Those without a smartphone
QD8 (QD38). Why are you unlikely to get a smartphone at home in the next 12 months? (MULTI CODE) UNPROMPTED ...................................................................................................................................................................................................................................58
Base : Those unlikely to get a smartphone in the next 12 months
QD9 (QD6). SHOWCARD Thinking about mobile phones, do you ever have/ think you might have difficulties with any of the following? (MULTI CODE)....................................................................................................................................................................................61
Base : All respondents
QE1. Does your household have a PC, laptop, netbook or tablet computer? (MULTI CODE OPTIONS 1-4 ONLY)................................................................................................................................................................................................................................................64
Base : All respondents
QE2. Do you or does anyone in your household have access to the internet/ Worldwide Web at HOME (via any device, e.g. PC, mobile phone etc)? (SINGLE CODE)............................................................................................................................................................65
Base : All respondents
QE3 (IN6). SHOWCARD Do you ever access the internet anywhere other than in your home at all? IF YES: Where is that? (MULTI CODE)......................................................................................................................................................................................................66
Base : All respondents
QE4 (QE23). SHOWCARD And how often do you personally use the internet nowadays either at home or elsewhere? (SINGLE CODE)............................................................................................................................................................................................................69
Base : Those who use the internet at home or elsewhere
QE5 (QE9). SHOWCARD Which of these methods does your household use to connect to the internet at home? (MULTI CODE).......................................................................................................................................................................................................................71
Base : Those with access to the internet at home
QE5 (QE9). SHOWCARD Which of these methods does your household use to connect to the internet at home? (MULTI CODE).......................................................................................................................................................................................................................74
Base : All respondents
QE6 (QE22B). You mentioned that your household has a mobile broadband connection (connecting via a USB stick or dongle, or built-in 3G connectivity in a laptop or another device). Do you personally access the internet in this way, using mobile broadband? ....77
Base : Those in a household with mobile broadband

OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
QE7 (QE22B). You mentioned that your household has a mobile broadband connection (connecting via a USB stick or dongle, or built-in 3G connectivity in a laptop or another device). Do you personally access the internet in this way, using mobile broadband? ....78
Base : All respondents
QE8 (QE22C). Which one of these best describes where you use mobile broadband to access the internet? (SINGLE CODE) ............................................................................................................................................................................................................................79
Base : Those who use mobile broadband to access the internet
QE8 (QE22D). SHOWCARD Which of these best describe what you use to connect to your mobile broadband service (connecting via a USB stick or dongle, or built in 3G connectivity in a laptop or another device)? (MULTI CODE)....................................................81
Base : Those who use mobile broadband to access the internet
QE9 (QE7). Which Internet Service Provider (ISP) does your household currently use as its MAIN supplier at home? (SINGLE CODE) ..............................................................................................................................................................................................................82
Base : Those with access to the internet at home
QE10 (QE3B). How many people aged 16 or over in your household (including yourself) could access the fixed Broadband connection in your home if they wanted to?..........................................................................................................................................................85
Base : Those with fixed broadband at home where there is more than one person in household
QE11 (QE3A). How many people aged 16 or over in your household (including yourself) could access the mobile Broadband connection in your home if they wanted to?.......................................................................................................................................................86
Base : Those with mobile broadband at home where there is more than one person in household
QE12 (QE24). SHOWCARD How likely are you to get internet access at home in the next 12 months? (SINGLE CODE).....................................................................................................................................................................................................................................87
Base : Those without internet access at home
QE13A (QE25A). Why are you unlikely to get internet access at home in the next 12 months? (MULTI CODE) UNPROMPTED...........................................................................................................................................................................................................................89
Base : Those unlikely to get internet access at home in the next 12 months
QE13B (QE25B). And, which one of these reasons is your MAIN reason for not getting internet access at home? (SINGLE CODE) UNPROMPTED..........................................................................................................................................................................................93
Base : Those unlikely to get internet access at home in the next 12 months
QE14 (QE22). SHOWCARD Thinking about personal computers or PCs, do you ever have/ think you might have difficulties doing any of the following? (MULTICODE) ..........................................................................................................................................................96
Base : All respondents
QE15 (QE29). Before now, were you aware that you could make voice calls using the internet? (SINGLE CODE).................................................................................................................................................................................................................................................98
Base : All respondents
QE28 (QE30). Have you or anyone in your household ever used one of these services to make voice calls using the internet at home? (SINGLE CODE) .................................................................................................................................................................................99
Base : All respondents
QE17 (QE31). SHOWCARD Which supplier does/ did your household use to make voice calls using the internet? (MULTI CODE)....................................................................................................................................................................................................................100
Base : Those who have ever used internet voice services at home
QE18 (QE33). SHOWCARD Which device or devices does your household use to make voice calls using the internet? (MULTI CODE)...........................................................................................................................................................................................................101
Base : Those who have ever used internet voice services at home
QE19 (QE34). Do you pay for any elements of your service to make calls using the internet? Perhaps calls made to landline or mobile phones, or any equipment or software you needed to purchase solely to be able to make calls using the internet. (SINGLE CODE)
....................................................................................................................................................................................................................................................................................................................................................................................................................................103
Base : Those who have ever used internet voice services at home
QB1. SHOWCARD Do you or does anyone in your household have an e-reader, or digital book reader in your home at the moment? (SINGLE CODE) ..................................................................................................................................................................................104
Base : All respondents
QB2. SHOWCARD And do you personally use this e-reader, or digital book reader? (SINGLE CODE).................................................................................................................................................................................................................................................................105
Base : Those who have access to an e-reader/ digital book reader at home
QH1A. SHOWCARD Which, if any, of these types of television does your household receive at the moment? (MULTI CODE) ...........................................................................................................................................................................................................................106
Base : All respondents
QH1B. SHOWCARD And which of these do you consider is your MAIN type of television? (SINGLE CODE).......................................................................................................................................................................................................................................................110
Base : All respondents

OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
TV MULTI-PLATFORM OWNERSHIP.......................................................................................................................................................................................................................................................................................................................................................................113
Base : All respondents
MULTICHANNEL TV OWNERSHIP..........................................................................................................................................................................................................................................................................................................................................................................115
Base : All respondents
QH2 (QH3). SHOWCARD Which of the following best describes your satellite TV service/s? (MULTI CODE)......................................................................................................................................................................................................................................................117
Base : Those with Satellite TV
QH3 (QH4). SHOWCARD Which, if any, of these channels do you subscribe to through your Sky satellite service? (MULTI CODE)..................................................................................................................................................................................................................120
Base : Those with paid for Sky Satellite TV
QH4 (QH5). SHOWCARD Which, if any, of these channels do you subscribe to through your Cable TV service? (MULTI CODE) ......................................................................................................................................................................................................................123
Base : Those with Cable TV
QH5 (QH23). SHOWCARD Thinking about televisions, do you have any difficulties / think you might have difficulties doing any of the following? (MULTI CODE)...................................................................................................................................................................124
Base : All respondents
QCHECK. Can I just check that you have the following services? (MULTI CODE)..................................................................................................................................................................................................................................................................................................127
Base : All respondents
QDM. And which, if any, of these services are you primarily or jointly responsible for - in terms of deciding which supplier or network to use? (MULTI CODE).........................................................................................................................................................................129
Base : All respondents
QG1. Do you receive more than one of these services as part of an overall deal or package from the same supplier? (SINGLE CODE) ............................................................................................................................................................................................................131
Base : All respondents
QG2. Is this ONE deal or package, or more than one? (SINGLE CODE) ................................................................................................................................................................................................................................................................................................................132
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
QG3 (QG3A). SHOWCARD Thinking about the service package you consider to be the main one, or the one your household spends the most on... Please could you tell me which services are part of this deal or package you have with the same supplier? (MULTI
CODE)........................................................................................................................................................................................................................................................................................................................................................................................................................133
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
QG3 (QG3A). SHOWCARD Thinking about the service package you consider to be the main one, or the one your household spends the most on... Please could you tell me which services are part of this deal or package you have with the same supplier? (MULTI
CODE)........................................................................................................................................................................................................................................................................................................................................................................................................................135
Base : All respondents
QG4 (QG3B). Do you receive a discount or special deal for subscribing to this package of services? (SINGLE CODE).......................................................................................................................................................................................................................................137
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
QG5 (QG3D). Which supplier do you use for this package of services? (SINGLE CODE)......................................................................................................................................................................................................................................................................................138
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
QG6 (QG5). Over the last 12 months, have you used a price comparison website (such as U Switch or Bill Monitor) to compare the cost of providers of any of the following communication services? .......................................................................................................140
Base : All respondents
COMPONENTS OF PACKAGE - I.E. SIMPLE BUNDLE..........................................................................................................................................................................................................................................................................................................................................142
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
COMPONENTS OF PACKAGE, WHICH INCLUDES DISCOUNT - I.E. DISCOUNTED BUNDLE .........................................................................................................................................................................................................................................................................144
Base : Those with a package for which they get a discount/ special deal
SUMMARY OF PACKAGE ........................................................................................................................................................................................................................................................................................................................................................................................146
Base : All respondents
SUMMARY OF PACKAGE ........................................................................................................................................................................................................................................................................................................................................................................................148
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package

OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
SUMMARY TABLE FOR PURCHASING BEHAVIOUR - FIXED BROADBAND......................................................................................................................................................................................................................................................................................................149
Base : Those with fixed broadband at home
SUMMARY TABLE FOR PURCHASING BEHAVIOUR - FIXED LINE.....................................................................................................................................................................................................................................................................................................................150
Base : Those with a landline phone at home
SUMMARY TABLE FOR PURCHASING BEHAVIOUR - MOBILE BROADBAND...................................................................................................................................................................................................................................................................................................151
Base : Those in a household with mobile broadband
QP1. SHOWCARD During an average week, on how many days do you listen to the radio (including listening at home, in the car, at work, via mobile phone, personal stereo)? (SINGLE CODE)...............................................................................................................152
Base : All respondents
QP2A (QP11A). SHOWCARD How often, if at all, do you access the radio via - Radio set with AM Stereo - either at home, in the car or on portable radio. (SINGLE CODE).................................................................................................................................................154
Base : Those who listen to radio
QP2B (QP11B). SHOWCARD How often, if at all, do you access the radio via - Radio set with FM stereo - either at home, in the car or on portable radio. (SINGLE CODE)..................................................................................................................................................155
Base : Those who listen to radio
QP2C (QP11C). SHOWCARD How often, if at all, do you access the radio via - Mobile phone. (SINGLE CODE)................................................................................................................................................................................................................................................156
Base : Those who listen to radio
QP2D (QP11D). SHOWCARD How often, if at all, do you access the radio via - Digital radio through TV. (SINGLE CODE)................................................................................................................................................................................................................................157
Base : Those who listen to radio
QP2E (QP11E). SHOWCARD How often, if at all, do you access the radio via - Digital radio through the internet. (SINGLE CODE) ..................................................................................................................................................................................................................158
Base : Those who listen to radio
QP2F (QP11F). SHOWCARD How often, if at all, do you access the radio via - DAB radio set. (SINGLE CODE)................................................................................................................................................................................................................................................159
Base : Those who listen to radio
QP2G (QP11G) SHOWCARD How often, if at all, do you access the radio via - A car radio (FM). (SINGLE CODE)............................................................................................................................................................................................................................................160
Base : Those who listen to radio
QP2H (QP11H) SHOWCARD How often, if at all, do you access the radio via - A car radio (AM). (SINGLE CODE) ............................................................................................................................................................................................................................................161
Base : Those who listen to radio
QP2I (QP11I) SHOWCARD How often, if at all, do you access the radio via - A car radio (DAB). (SINGLE CODE).............................................................................................................................................................................................................................................162
Base : Those who listen to radio
SUMMARY - EVER USE DIGITAL RADIO................................................................................................................................................................................................................................................................................................................................................................163
Base : Those who listen to radio
SUMMARY - EVER USE DIGITAL RADIO................................................................................................................................................................................................................................................................................................................................................................164
Base : All respondents
SUMMARY - EVER LISTEN TO RADIO....................................................................................................................................................................................................................................................................................................................................................................165
Base : All respondents
QP3 (QP2). Before today, had you heard of digital radios, sometimes called D-A-B radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE)............................................................................................................................................................................166
Base : All respondents
QP4 (QB1). Do you, or does anyone in your household, have digital radio channels in your home at the moment - whether through a specialist DAB radio receiver, through a digital television or over the internet? (SINGLE CODE).....................................................167
Base : All respondents
QP5 (QP4). SHOWCARD Please think about any radio sets that you may have at home that someone listens to in most weeks. In which of these rooms at home do you have one of these radios that someone listens to in most weeks? (MULTI CODE)..................168
Base : All respondents

OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
QP6 (QP5). In total, how many radio sets do you have in your home that you, or someone in your household, listen to in most weeks? (SINGLE CODE)................................................................................................................................................................................171
Base : All respondents
QP7. You said earlier that you have (NUMBER AT QP6) radio sets in your home that someone in the household listens to in most weeks. How many of these radio sets are digital radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE) .................173
Base : All respondents
QP7. You said earlier that you have (NUMBER AT QP6) radio sets in your home that someone in the household listens to in most weeks. How many of these radio sets are digital radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE) .................175
Base : Those who listen to radio
QP8. In most weeks, how many motor vehicles do you personally use - as a driver or a passenger? (SINGLE CODE)........................................................................................................................................................................................................................................177
Base : All respondents
QP9. How many of these motor vehicles have a radio? (SINGLE CODE)...............................................................................................................................................................................................................................................................................................................178
Base : Those who use at least one motor vehicle in most weeks
QP10/11. Is the radio in this vehicle a digital radio?/ How many of the radios in those vehicles are digital radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE).........................................................................................................................................179
Base : Those who use at least one motor vehicle with a radio in most weeks
SUMMARY OF DIGITAL RADIO OWNERSHIP IN HOME OR IN VEHICLE ...........................................................................................................................................................................................................................................................................................................180
Base : All respondents
QP12 (QP13). SHOWCARD Before today, were you aware that you can listen to radio programmes as they are broadcast in these ways? (MULTI CODE) ............................................................................................................................................................................182
Base : All respondents
QP13 (QP14). SHOWCARD Which, if any, of these features did you associate with digital radio before today? (MULTI CODE) .........................................................................................................................................................................................................................184
Base : All aware of digital radio, with experience of listening to digital radio or aware of ways of listening to digital radio
QP14 (QP15). SHOWCARD As a digital radio listener, which, if any, of these features of digital radio have you had experience of when listening to digital radio? (MULTI CODE).........................................................................................................................................186
Base : All with any type of digital radio
QP15 (QP12). SHOWCARD How likely is it that your household will get a DAB radio in the next 12 months? (SINGLE CODE)..........................................................................................................................................................................................................................188
Base : Those who listen to radio and have any active radio sets but no DAB sets at home
QP16 (QJ14). Why are you unlikely to get digital radio in the next 12 months? (MULTI CODE) UNPROMPTED..................................................................................................................................................................................................................................................190
Base : Those unlikely to get DAB radio in the next 12 months
QM1. Which of the following statements best describes your role when opening and sending mail in your household? (SINGLE CODE) ...........................................................................................................................................................................................................193
Base : All respondents
QM2. SHOWCARD Approximately how many letters and cards do you personally send with a standard first or second class stamp in an average month? (Exclude any items sent in connection with running a business from home, Christmas month, include other
companies as well as Royal Mail) (SINGLE CODE) .................................................................................................................................................................................................................................................................................................................................................194
Base : Those responsible for sending or receiving any household mail
QM3. SHOWCARD Which of these types of mail would you say you send at least once a month by post? Please don't think about parcels or packets when you are answering. (MULTI CODE).................................................................................................................196
Base : Those responsible for sending or receiving any household mail
QM4. SHOWCARD Which, if any, of the following Royal Mail services have you used to send something in the post in the last 12 months? (MULTI CODE)............................................................................................................................................................................198
Base : Those responsible for sending or receiving any household mail
QM5. SHOWCARD Approximately how many letters and cards do you personally receive in an average week? (Exclude parcels, any items received in connection with running a business from home, any unaddressed mail, Christmas month, include other
companies as well as Royal Mail) (SINGLE CODE) .................................................................................................................................................................................................................................................................................................................................................200
Base : Those responsible for sending or receiving any household mail
QM6. SHOWCARD Approximately how many parcels do you personally receive in an average month? (Exclude any items received in connection with running a business from home, Christmas month, include other companies as well as Royal Mail) (SINGLE
CODE)........................................................................................................................................................................................................................................................................................................................................................................................................................203
Base : Those responsible for sending or receiving any household mail

OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
QM7. Over the next year, do you think you will use post more, less or about the same as you do currently? (SINGLE CODE)............................................................................................................................................................................................................................205
Base : Those responsible for sending or receiving any household mail
QM8. SHOWCARD Which, if any, of these statements apply to you? (MULTI CODE)............................................................................................................................................................................................................................................................................................206
Base : Those responsible for sending or receiving any household mail
QI1 (QI2). Have you personally had a reason to make a complaint about your landline, mobile, or internet service or supplier in the last 12 months? (MULTI CODE) .............................................................................................................................................................209
Base : All respondents
QI2 (QI3). What was the issue you had a reason to complain about (in connection with your landline)? (MULTI CODE)......................................................................................................................................................................................................................................210
Base : Those with a reason to complain about their landline service or supplier in the last 12 months
QI3 (QI4). And did you go ahead and make a complaint about your landline service or supplier? (SINGLE CODE)..............................................................................................................................................................................................................................................212
Base : Those with a reason to complain about their landline service or supplier in the last 12 months
QI4 (QI5). Why did you not make a complaint about your landline service or supplier? (MULTI CODE) ................................................................................................................................................................................................................................................................213
Base : Those did not go ahead and make a complaint about their landline service or supplier
QI5 (QI6). What was the issue you had a reason to complain about, regarding your mobile phone service? (MULTI CODE)...............................................................................................................................................................................................................................214
Base : Those with a reason to complain about their mobile service or supplier in the last 12 months
QI6 (QI7). And did you go ahead and make a complaint about your mobile service or supplier? (SINGLE CODE) ...............................................................................................................................................................................................................................................216
Base : Those with a reason to complain about their mobile service or supplier in the last 12 months
QI7 (QI8). Why did you not make a complaint about your mobile service or supplier? (MULTI CODE)..................................................................................................................................................................................................................................................................217
Base : Those did not go ahead and make a complaint about their mobile service or supplier
QI8 (QI9). What was the issue you had a reason to complain about, regarding your internet service? (MULTI CODE).........................................................................................................................................................................................................................................218
Base : Those with a reason to complain about their fixed broadband/ narrowband internet service or supplier in the last 12 months
QI9 (QI10). And did you go ahead and make a complaint about your internet service or supplier? (SINGLE CODE)............................................................................................................................................................................................................................................220
Base : Those with a reason to complain about their fixed broadband/ narrowband internet service or supplier in the last 12 months
QI10 (QI11). Why did you not make a complaint about your internet service or supplier? (MULTI CODE).............................................................................................................................................................................................................................................................221
Base : Those did not go ahead and make a complaint about their fixed broadband/ narrowband internet service or supplier
QI11 (QI12). What was the issue you had a reason to complain about, regarding your mobile broadband service? (MULTI CODE)....................................................................................................................................................................................................................222
Base : Those with a reason to complain about their mobile broadband internet service or supplier in the last 12 months
QI12 (QI13). And did you go ahead and make a complaint about your mobile broadband service or supplier? (SINGLE CODE).........................................................................................................................................................................................................................223
Base : Those with a reason to complain about their mobile broadband internet service or supplier in the last 12 months
QI13 (QI14). Why did you not make a complaint about your internet service or supplier? (MULTI CODE).............................................................................................................................................................................................................................................................224
Base : Those did not go ahead and make a complaint about their mobile broadband internet service or supplier
QZ1. SHOWCARD Could you please take a look at the options shown on this card and let me know which applies to you? (SINGLE CODE)...................................................................................................................................................................................................225
Base : All respondents
QZ2. SHOWCARD Which of the groups on this card do you consider you belong to? (SINGLE CODE)................................................................................................................................................................................................................................................................226
Base : All respondents
QZ3 (C9). SHOWCARD Which of these, if any, limit your daily activities or the work you can do? (MULTI CODE)...............................................................................................................................................................................................................................................230
Base : All respondents
QZ4 (C10). SHOWCARD Which of these best describes your sight? (SINGLE CODE)..........................................................................................................................................................................................................................................................................................232
Base : Those with poor vision, partial sight or blindness

OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
QZ5 (C11). SHOWCARD Which of these best describes your hearing? (SINGLE CODE) .....................................................................................................................................................................................................................................................................................234
Base : Those with poor hearing, partial hearing or deafness
QZ8 (QZ9A). Could you please tell me if your total household income from all sources before tax and other deductions is above or below £11,500 per year? .........................................................................................................................................................................236
Base : All respondents
QZ9 (QZ9). SHOWCARD Group in which you would place your total household income from all sources, before tax and other deductions? (SINGLE CODE).........................................................................................................................................................................237
Base : All respondents

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 1
Page 1
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
PC at home
295
132
64
196
550
1732
186
218
24
41
72
1711
81%
62%
32%
48%
61%
81%
91%
60%
44%
46%
56%
86%
bcd
cd
c
f
ij
hijk
15%
7%
3%
10%
29%
90%
10%
11%
1%
2%
4%
89%
Internet at home
289
131
54
185
531
1705
181
212
24
39
68
xx-xxxx-xxxx
79%
62%
28%
45%
59%
80%
88%
59%
43%
44%
53%
84%
bcd
cd
c
f
ij
hijk
15%
7%
3%
10%
28%
90%
10%
11%
1%
2%
4%
89%
Mobile in household
341
187
128
316
778
2008
197
291
39
57
98
1927
94%
88%
65%
77%
87%
94%
96%
80%
71%
65%
76%
97%
bcd
cd
c
j
hijk
15%
8%
6%
14%
35%
91%
9%
13%
2%
3%
4%
87%
LANDLINE ONLY
22
23
65
88
107
112
8
64
15
29
29
58
6%
11%
33%
22%
12%
5%
4%
18%
27%
33%
22%
3%
a
abd
ab
l
l
hl
l
18%
19%
53%
72%
88%
92%
6%
52%
12%
24%
24%
48%
LANDLINE AND MOBILE PHONE
316
180
123
303
607
xx-xxxx-xxxx
166
256
35
55
87
1614
87%
85%
63%
74%
68%
79%
80%
71%
64%
62%
67%
81%
cd
cd
c
hijk
17%
10%
7%
16%
32%
91%
9%
14%
2%
3%
5%
86%
MOBILE PHONE ONLY
25
7
4
12
169
309
32
35
4
2
11
311
7%
4%
2%
3%
19%
14%
15%
10%
7%
3%
9%
16%
cd
j
hijk
7%
2%
1%
3%
49%
89%
9%
10%
1%
1%
3%
89%
NEITHER LANDLINE OR MOBILE PHONE
1
1
3
4
12
14
1
7
1
2
2
8
*%
1%
1%
1%
1%
1%
1%
2%
2%
2%
2%
*%
l
l
l
9%
8%
19%
27%
77%
91%
7%
45%
7%
13%
14%
52%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 1
Page 2
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Personally use mobile
327
177
115
292
743
1955
193
271
36
52
89
1888
90%
83%
59%
72%
83%
92%
94%
75%
65%
59%
69%
95%
bcd
cd
c
j
hijk
15%
8%
5%
14%
34%
91%
9%
13%
2%
2%
4%
87%
FIXED OR MOBILE BROADBAND
280
127
49
176
498
1630
173
201
22
34
62
1611
97%
97%
91%
95%
94%
96%
96%
95%
93%
87%
91%
96%
c
c
c
j
jk
15%
7%
3%
10%
27%
90%
10%
11%
1%
2%
3%
89%
OTHER
2
-
-
-
1
4
-
-
-
-
-
4
1%
-%
-%
-%
*%
*%
-%
-%
-%
-%
-%
*%
44%
-%
-%
-%
17%
100%
-%
-%
-%
-%
-%
100%
UNSURE OF CONNECTION METHOD
2
1
5
6
12
15
5
4
1
1
2
16
1%
1%
8%
3%
2%
1%
3%
2%
3%
3%
3%
1%
abd
ab
f
l
l
12%
6%
23%
29%
59%
76%
23%
19%
4%
6%
11%
82%
Fixed or mobile Broadband
280
127
49
176
498
1630
173
201
22
34
62
1611
77%
60%
25%
43%
55%
76%
84%
56%
40%
38%
48%
81%
bcd
cd
c
f
ij
hijk
15%
7%
3%
10%
27%
90%
10%
11%
1%
2%
3%
89%
BT
89
37
20
57
125
491
40
50
4
16
13
481
31%
29%
36%
31%
24%
29%
22%
24%
18%
40%
20%
29%
hikl
hik
17%
7%
4%
11%
24%
93%
8%
10%
1%
3%
3%
91%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 1
Page 3
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
AOL
16
2
1
3
10
50
-
4
-
1
1
47
6%
1%
2%
1%
2%
3%
-%
2%
-%
2%
1%
3%
bcd
g
31%
3%
2%
5%
20%
98%
-%
8%
-%
2%
2%
92%
Orange (Wanadoo)
4
2
1
2
10
54
4
3
1
1
1
57
1%
1%
1%
1%
2%
3%
2%
1%
4%
2%
1%
3%
h
7%
3%
1%
4%
17%
90%
7%
5%
2%
2%
1%
95%
TalkTalk
44
23
9
31
83
226
31
24
3
3
5
232
15%
17%
16%
17%
16%
13%
17%
12%
12%
7%
8%
14%
k
17%
9%
3%
12%
32%
88%
12%
9%
1%
1%
2%
90%
Sky
31
18
6
24
80
270
27
35
5
4
7
266
11%
14%
11%
13%
15%
16%
15%
17%
20%
9%
11%
16%
j
10%
6%
2%
8%
27%
90%
9%
12%
2%
1%
2%
88%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 1
Page 4
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Virgin Media
76
31
5
36
121
371
48
55
7
7
23
367
26%
24%
8%
19%
23%
22%
26%
26%
28%
18%
33%
22%
cd
c
c
jl
18%
7%
1%
8%
29%
88%
11%
13%
2%
2%
5%
87%
Other
22
13
6
18
69
188
24
30
1
6
11
186
8%
10%
10%
10%
13%
11%
13%
14%
6%
16%
16%
11%
i
i
il
10%
6%
3%
9%
32%
88%
11%
14%
1%
3%
5%
86%
Internet access
289
131
54
185
531
1705
181
212
24
39
68
xx-xxxx-xxxx
79%
62%
28%
45%
59%
80%
88%
59%
43%
44%
53%
84%
bcd
cd
c
f
ij
hijk
15%
7%
3%
10%
28%
90%
10%
11%
1%
2%
4%
89%
ALL DIGITAL TV
356
198
171
369
827
2037
186
344
53
83
122
1895
98%
94%
87%
91%
92%
95%
90%
95%
96%
94%
95%
95%
bcd
c
g
16%
9%
8%
16%
37%
91%
8%
15%
2%
4%
5%
85%
DIGITAL SATELLITE
129
76
53
128
311
842
104
134
18
29
49
814
35%
36%
27%
31%
35%
39%
50%
37%
33%
33%
38%
41%
c
c
f
14%
8%
6%
14%
33%
89%
11%
14%
2%
3%
5%
86%
DIGITAL TERRESTRIAL
198
116
118
233
474
1093
62
194
34
56
69
972
54%
55%
60%
57%
53%
51%
30%
54%
62%
63%
54%
49%
g
l
l
17%
10%
10%
20%
41%
94%
5%
17%
3%
5%
6%
83%
DIGITAL CABLE
81
30
17
46
126
372
35
54
7
8
17
355
22%
14%
8%
11%
14%
17%
17%
15%
13%
9%
13%
18%
bcd
c
j
20%
7%
4%
11%
31%
91%
8%
13%
2%
2%
4%
87%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 1
Page 5
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
DSL digital TV
7
4
-
4
11
50
3
4
*
1
1
49
2%
2%
-%
1%
1%
2%
2%
1%
1%
1%
1%
2%
c
c
13%
7%
-%
7%
21%
93%
6%
8%
1%
2%
1%
93%
ALL DIGITAL TV
356
198
171
369
827
2037
186
344
53
83
122
1895
98%
94%
87%
91%
92%
95%
90%
95%
96%
94%
95%
95%
bcd
c
g
16%
9%
8%
16%
37%
91%
8%
15%
2%
4%
5%
85%
DIGITAL SATELLITE
129
76
53
128
311
842
104
134
18
29
49
814
35%
36%
27%
31%
35%
39%
50%
37%
33%
33%
38%
41%
c
c
f
14%
8%
6%
14%
33%
89%
11%
14%
2%
3%
5%
86%
PAY DIGITAL SATELLITE
107
61
40
101
253
729
94
106
13
23
35
721
29%
29%
20%
25%
28%
34%
46%
29%
24%
26%
27%
36%
c
c
f
hijk
13%
7%
5%
12%
31%
88%
11%
13%
2%
3%
4%
87%
FREE DIGITAL SATELLITE
20
13
10
23
49
100
6
28
5
7
13
78
5%
6%
5%
6%
5%
5%
3%
8%
9%
7%
10%
4%
l
l
l
19%
12%
9%
22%
46%
95%
6%
26%
5%
6%
12%
74%
DIGITAL CABLE
81
30
17
46
126
372
35
54
7
8
17
355
22%
14%
8%
11%
14%
17%
17%
15%
13%
9%
13%
18%
bcd
c
j
20%
7%
4%
11%
31%
91%
8%
13%
2%
2%
4%
87%
DIGITAL TERRESTRIAL
198
116
118
233
474
1093
62
194
34
56
69
972
54%
55%
60%
57%
53%
51%
30%
54%
62%
63%
54%
49%
g
l
l
17%
10%
10%
20%
41%
94%
5%
17%
3%
5%
6%
83%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 1
Page 6
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Fixed broadband
274
124
47
170
459
1513
163
191
22
33
58
1488
75%
58%
24%
42%
51%
71%
79%
53%
40%
38%
45%
75%
bcd
cd
c
f
ij
hijk
16%
7%
3%
10%
27%
90%
10%
11%
1%
2%
3%
89%
Mobile Broadband
28
7
5
12
63
258
21
24
1
6
8
261
8%
3%
3%
3%
7%
12%
10%
7%
2%
7%
6%
13%
bcd
hik
10%
2%
2%
4%
22%
90%
8%
8%
*%
2%
3%
92%
Total Broadband
280
127
49
176
498
1630
173
201
22
34
62
1611
77%
60%
25%
43%
55%
76%
84%
56%
40%
38%
48%
81%
bcd
cd
c
f
ij
hijk
15%
7%
3%
10%
27%
90%
10%
11%
1%
2%
3%
89%
Fixed and mobile Broadband
22
4
3
6
24
140
11
13
1
6
3
138
6%
2%
1%
2%
3%
7%
5%
4%
2%
7%
2%
7%
bcd
hk
14%
2%
2%
4%
16%
92%
7%
9%
1%
4%
2%
91%
Fixed only Broadband
252
120
44
164
435
1372
152
178
21
27
54
1350
69%
57%
23%
40%
49%
64%
74%
49%
38%
31%
42%
68%
bcd
cd
c
f
j
hijk
17%
8%
3%
11%
29%
90%
10%
12%
1%
2%
4%
88%
Mobile only Broadband
6
3
2
6
39
118
11
10
-
1
4
123
2%
2%
1%
1%
4%
6%
5%
3%
-%
1%
3%
6%
hij
4%
3%
2%
4%
29%
88%
8%
8%
-%
*%
3%
92%
Postpay
148
44
16
59
253
1100
123
98
10
16
28
1133
45%
25%
14%
20%
34%
56%
64%
36%
29%
32%
31%
60%
bcd
c
c
hijk
12%
4%
1%
5%
21%
90%
10%
8%
1%
1%
2%
92%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 1
Page 7
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Prepay
179
133
97
230
487
844
70
168
25
33
59
749
55%
75%
84%
79%
65%
43%
36%
62%
70%
64%
67%
40%
a
ab
a
l
l
l
l
19%
14%
11%
25%
53%
92%
8%
18%
3%
4%
6%
81%
SIM only
19
7
2
8
33
96
10
11
*
2
2
95
6%
4%
1%
3%
4%
5%
5%
4%
1%
4%
2%
5%
cd
18%
6%
2%
8%
31%
90%
9%
11%
*%
2%
2%
89%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 2
Page 8
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
ANY TELECOMS CONNECTION
363
210
193
404
886
2120
205
355
54
86
127
1985
100%
99%
99%
99%
99%
99%
99%
98%
98%
98%
98%
100%
hjk
16%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
TOTAL BROADBAND
280
127
49
176
498
1630
173
201
22
34
62
1611
77%
60%
25%
43%
55%
76%
84%
56%
40%
38%
48%
81%
bcd
cd
c
f
ij
hijk
15%
7%
3%
10%
27%
90%
10%
11%
1%
2%
3%
89%
TOTAL FIXED BROADBAND
274
124
47
170
459
1513
163
191
22
33
58
1488
75%
58%
24%
42%
51%
71%
79%
53%
40%
38%
45%
75%
bcd
cd
c
f
ij
hijk
16%
7%
3%
10%
27%
90%
10%
11%
1%
2%
3%
89%
TOTAL MOBILE BROADBAND
28
7
5
12
63
258
21
24
1
6
8
261
8%
3%
3%
3%
7%
12%
10%
7%
2%
7%
6%
13%
bcd
hik
10%
2%
2%
4%
22%
90%
8%
8%
*%
2%
3%
92%
NO BROABAND
85
85
147
232
400
504
33
160
33
54
67
382
23%
40%
75%
57%
45%
24%
16%
44%
60%
62%
52%
19%
a
abd
ab
g
l
hl
hl
l
16%
16%
27%
43%
73%
93%
6%
29%
6%
10%
12%
70%
FIXED AND MOBILE BROADBAND
22
4
3
6
24
140
11
13
1
6
3
138
6%
2%
1%
2%
3%
7%
5%
4%
2%
7%
2%
7%
bcd
hk
14%
2%
2%
4%
16%
92%
7%
9%
1%
4%
2%
91%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 2
Page 9
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
FIXED BROADBAND ONLY
252
120
44
164
435
1372
152
178
21
27
54
1350
69%
57%
23%
40%
49%
64%
74%
49%
38%
31%
42%
68%
bcd
cd
c
f
j
hijk
17%
8%
3%
11%
29%
90%
10%
12%
1%
2%
4%
88%
MOBILE BROADBAND ONLY
6
3
2
6
39
118
11
10
-
1
4
123
2%
2%
1%
1%
4%
6%
5%
3%
-%
1%
3%
6%
hij
4%
3%
2%
4%
29%
88%
8%
8%
-%
*%
3%
92%
MOBILE DATA USER
28
7
5
12
63
258
21
24
1
6
8
261
8%
3%
3%
3%
7%
12%
10%
7%
2%
7%
6%
13%
bcd
hik
10%
2%
2%
4%
22%
90%
8%
8%
*%
2%
3%
92%
CURRENTLY USE VOIP
76
32
15
46
144
603
81
63
8
11
16
620
21%
15%
8%
11%
16%
28%
39%
17%
14%
12%
12%
31%
cd
c
f
hijk
11%
5%
2%
7%
21%
88%
12%
9%
1%
2%
2%
91%
DIGITAL
356
198
171
369
827
2037
186
344
53
83
122
1895
99%
94%
89%
92%
94%
97%
96%
98%
97%
95%
97%
97%
bcd
c
16%
9%
8%
16%
37%
91%
8%
15%
2%
4%
5%
85%
ANALOGUE
5
12
22
34
51
55
8
9
2
4
4
55
1%
6%
11%
8%
6%
3%
4%
2%
3%
5%
3%
3%
a
ab
a
8%
18%
34%
53%
80%
86%
12%
14%
3%
7%
7%
86%
ANY PAY TV
203
100
62
162
409
1182
133
173
23
35
57
1150
56%
47%
32%
40%
47%
57%
68%
49%
42%
40%
45%
59%
bcd
cd
c
f
hijk
15%
8%
5%
12%
31%
89%
10%
13%
2%
3%
4%
87%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 2
Page 10
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
ANY FREE TV
213
135
144
279
556
1232
74
220
38
64
84
1096
59%
65%
75%
69%
63%
59%
38%
62%
70%
73%
66%
56%
ab
a
g
l
l
hl
l
16%
10%
11%
21%
42%
94%
6%
17%
3%
5%
6%
83%
MAIN PAY TV
196
95
59
155
399
1155
133
170
21
33
56
1125
54%
45%
31%
38%
45%
55%
68%
48%
39%
38%
44%
58%
bcd
c
c
f
hijk
15%
7%
5%
12%
31%
89%
10%
13%
2%
3%
4%
87%
MAIN FREE TV
164
113
131
244
470
925
57
182
33
54
70
810
45%
54%
68%
60%
53%
44%
30%
52%
61%
62%
55%
42%
a
abd
a
g
l
l
l
l
16%
11%
13%
25%
47%
93%
6%
18%
3%
5%
7%
82%
CABLE
80
28
16
44
121
354
34
52
7
7
17
338
41%
30%
27%
29%
30%
31%
26%
31%
32%
21%
31%
30%
bcd
j
20%
7%
4%
11%
31%
91%
9%
13%
2%
2%
4%
87%
SATELLITE
104
61
38
99
250
720
94
106
13
23
35
712
53%
64%
65%
64%
63%
62%
71%
62%
63%
68%
63%
63%
a
a
a
f
13%
7%
5%
12%
31%
88%
11%
13%
2%
3%
4%
87%
under 45 with landline
-
-
-
-
184
825
119
73
5
10
9
880
-%
-%
-%
-%
60%
78%
81%
79%
73%
90%
77%
78%
-%
-%
-%
-%
19%
87%
13%
8%
*%
1%
1%
93%
45+ with landline
338
203
188
391
530
984
54
247
45
73
107
792
93%
96%
96%
96%
90%
91%
92%
92%
93%
96%
91%
91%
a
32%
20%
18%
38%
51%
95%
5%
24%
4%
7%
10%
76%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 2
Page 11
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
ABC1 with landline
205
100
87
187
187
1053
106
139
17
34
52
1037
98%
98%
98%
98%
98%
91%
87%
95%
94%
99%
99%
90%
l
l
hl
18%
9%
7%
16%
16%
90%
9%
12%
1%
3%
5%
89%
C2DE with landline
131
102
100
202
525
751
67
179
33
49
63
632
85%
94%
94%
94%
74%
77%
80%
84%
89%
92%
83%
76%
a
a
a
l
l
hkl
l
16%
12%
12%
25%
64%
92%
8%
22%
4%
6%
8%
77%
under 45 with PC
-
-
-
-
227
939
139
77
5
11
10
1014
-%
-%
-%
-%
74%
89%
94%
83%
78%
97%
90%
90%
f
h
-%
-%
-%
-%
21%
86%
13%
7%
*%
1%
1%
93%
45+ with PC
291
128
62
190
311
764
48
137
19
29
60
671
80%
61%
31%
47%
53%
71%
82%
51%
39%
38%
51%
77%
bcd
cd
c
f
j
j
hijk
36%
16%
8%
23%
38%
94%
6%
17%
2%
4%
7%
83%
ABC1 with PC
188
78
40
118
118
1042
118
104
11
22
33
1068
90%
77%
45%
62%
62%
90%
97%
71%
65%
63%
61%
93%
bcd
cd
c
f
k
hjk
16%
7%
3%
10%
10%
89%
10%
9%
1%
2%
3%
92%
C2DE with PC
101
49
21
70
418
656
68
109
13
18
38
613
66%
45%
20%
33%
59%
68%
81%
51%
34%
35%
50%
73%
bcd
cd
c
f
ij
ij
hijk
14%
7%
3%
10%
58%
90%
9%
15%
2%
3%
5%
84%
under 45 with internet
-
-
-
-
229
946
134
78
5
11
10
1016
-%
-%
-%
-%
75%
89%
91%
85%
78%
97%
88%
90%
h
-%
-%
-%
-%
21%
87%
12%
7%
*%
1%
1%
93%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 2
Page 12
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
45+ with internet
289
131
54
185
302
759
47
134
19
28
58
668
79%
62%
28%
45%
51%
70%
81%
50%
39%
36%
49%
77%
bcd
cd
c
f
j
j
hijk
36%
16%
7%
23%
38%
94%
6%
17%
2%
3%
7%
83%
ABC1 with internet
188
79
37
116
116
1041
116
104
11
21
32
1065
90%
77%
41%
61%
61%
90%
96%
71%
65%
60%
61%
92%
bcd
cd
c
f
jk
hjk
16%
7%
3%
10%
10%
90%
10%
9%
1%
2%
3%
92%
C2DE with internet
99
51
18
68
414
660
65
107
12
18
36
617
65%
47%
17%
32%
59%
68%
77%
50%
33%
34%
47%
74%
bcd
cd
c
f
ij
ij
hijk
14%
7%
2%
9%
57%
91%
9%
15%
2%
2%
5%
85%
under 45 with broadband
-
-
-
-
208
896
128
73
4
7
8
964
-%
-%
-%
-%
68%
85%
87%
79%
62%
65%
71%
85%
h
-%
-%
-%
-%
20%
87%
12%
7%
*%
1%
1%
93%
45+ with broadband
280
127
49
176
290
735
45
128
18
26
54
648
77%
60%
25%
43%
49%
68%
77%
48%
37%
34%
46%
75%
bcd
cd
c
f
j
hijk
36%
16%
6%
23%
37%
94%
6%
16%
2%
3%
7%
83%
ABC1 with broadband
184
76
34
110
110
1005
113
101
11
20
29
1029
88%
75%
38%
58%
58%
87%
93%
69%
61%
57%
55%
89%
bcd
cd
c
f
jk
hjk
16%
7%
3%
10%
10%
90%
10%
9%
1%
2%
3%
92%
C2DE with broadband
94
50
15
65
387
622
60
100
11
14
33
580
61%
46%
14%
30%
55%
64%
71%
47%
30%
27%
43%
69%
bcd
cd
c
ij
j
hijk
14%
7%
2%
9%
56%
91%
9%
15%
2%
2%
5%
85%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 2
Page 13
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
under 45 with mobile
-
-
-
-
291
1030
145
84
6
9
11
1105
-%
-%
-%
-%
95%
97%
98%
91%
100%
76%
95%
98%
h
-%
-%
-%
-%
25%
87%
12%
7%
1%
1%
1%
93%
45+ with mobile
327
177
115
292
452
925
48
187
30
43
78
783
90%
83%
59%
72%
76%
86%
83%
69%
61%
56%
67%
90%
bcd
cd
c
j
hijk
34%
18%
12%
30%
46%
95%
5%
19%
3%
4%
8%
80%
ABC1 with mobile
194
89
57
146
146
1093
117
116
12
23
35
1108
93%
88%
64%
77%
77%
94%
96%
79%
68%
67%
67%
96%
bcd
cd
c
jk
hjk
16%
7%
5%
12%
12%
90%
10%
10%
1%
2%
3%
91%
C2DE with mobile
131
86
58
144
595
858
76
154
24
29
54
778
85%
79%
54%
67%
84%
88%
90%
72%
64%
54%
71%
93%
cd
cd
c
j
j
hijk
14%
9%
6%
15%
63%
91%
8%
16%
3%
3%
6%
83%
LIKELY TO BUY INTERNET
6
4
3
6
30
60
4
8
2
*
2
58
2%
2%
1%
2%
3%
3%
2%
2%
4%
*%
2%
3%
9%
6%
4%
10%
46%
93%
6%
12%
4%
1%
4%
88%
VOLUNTARY NON-OWNERSHIP
INTERNET
22
19
43
63
86
97
5
31
5
8
11
71
6%
9%
22%
15%
10%
5%
2%
9%
9%
9%
8%
4%
abd
ab
l
l
l
l
22%
19%
43%
62%
85%
95%
5%
30%
5%
8%
10%
70%
INVOLUNTARY NON-OWNERSHIP
INTERNET
34
47
81
128
202
210
9
93
20
34
41
127
9%
22%
42%
31%
22%
10%
4%
26%
37%
38%
32%
6%
a
abd
ab
g
l
hl
hl
l
15%
21%
37%
58%
91%
95%
4%
42%
9%
15%
18%
57%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 2
Page 14
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
UNSURE INTERNET
15
9
12
21
46
64
6
20
4
8
7
51
4%
4%
6%
5%
5%
3%
3%
6%
8%
9%
6%
3%
l
l
l
l
21%
12%
17%
29%
64%
89%
8%
28%
6%
11%
10%
71%
VIRGIN
78
37
17
55
138
351
43
60
7
9
22
334
23%
18%
9%
14%
19%
19%
25%
19%
13%
11%
19%
20%
cd
c
c
j
20%
10%
4%
14%
35%
89%
11%
15%
2%
2%
6%
85%
TALK TALK
46
31
15
46
100
237
32
35
3
6
9
235
14%
15%
8%
12%
14%
13%
19%
11%
6%
8%
8%
14%
c
c
f
ik
17%
11%
6%
17%
37%
88%
12%
13%
1%
2%
3%
87%
OTHER
53
29
23
52
109
330
36
62
12
9
20
306
16%
14%
12%
13%
15%
18%
21%
19%
23%
11%
17%
18%
j
j
14%
8%
6%
14%
30%
90%
10%
17%
3%
3%
5%
83%
TOTAL NOT BT
177
97
55
153
348
918
111
157
21
25
51
875
52%
48%
29%
39%
49%
51%
64%
49%
42%
30%
44%
52%
cd
cd
c
f
j
j
jk
17%
9%
5%
15%
34%
89%
11%
15%
2%
2%
5%
85%
3G HANDSET
99
16
6
22
218
936
116
79
10
13
15
978
27%
7%
3%
5%
24%
44%
56%
22%
17%
14%
12%
49%
bcd
c
f
k
hijk
9%
1%
1%
2%
21%
89%
11%
7%
1%
1%
1%
93%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 3
Page 15
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
DIFFICULTIES USING VARIOUS COMMUNICATIONS
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
LANDLINE
21
20
31
51
78
127
11
73
17
39
33
67
6%
10%
17%
13%
11%
7%
7%
23%
34%
47%
28%
4%
ab
a
l
hl
hkl
l
15%
14%
23%
37%
56%
91%
8%
52%
12%
28%
24%
48%
MOBILE
43
37
49
87
123
211
8
100
22
44
42
122
13%
21%
43%
30%
17%
11%
4%
37%
61%
85%
47%
6%
a
abd
ab
g
l
hkl
hikl
hl
19%
17%
22%
39%
56%
95%
3%
45%
10%
20%
19%
55%
PC
26
25
33
59
89
130
10
66
19
29
30
73
9%
20%
54%
31%
17%
8%
5%
31%
79%
73%
43%
4%
a
abd
ab
l
hkl
hkl
hl
19%
18%
24%
42%
64%
93%
7%
47%
14%
21%
22%
52%
TV
31
21
39
60
91
148
7
72
23
44
28
85
9%
10%
20%
15%
10%
7%
4%
20%
42%
50%
22%
4%
abd
ab
l
hkl
hkl
l
20%
13%
25%
38%
58%
95%
4%
46%
15%
28%
18%
54%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 4
Page 16
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
NATION
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
England
305
175
164
339
735
1762
193
294
44
74
104
1678
84%
83%
83%
83%
82%
83%
94%
81%
80%
84%
80%
84%
f
16%
9%
8%
17%
37%
89%
10%
15%
2%
4%
5%
85%
Scotland
29
20
20
40
85
198
7
33
5
5
13
169
8%
10%
10%
10%
9%
9%
3%
9%
9%
5%
10%
8%
g
14%
10%
10%
20%
41%
97%
3%
16%
2%
2%
6%
82%
Wales
20
11
8
19
53
110
4
23
4
7
9
93
6%
5%
4%
5%
6%
5%
2%
6%
7%
8%
7%
5%
18%
10%
7%
17%
46%
95%
3%
20%
3%
6%
7%
80%
Northern Ireland
9
5
5
9
25
64
2
11
2
3
4
53
3%
2%
2%
2%
3%
3%
1%
3%
4%
3%
3%
3%
14%
7%
7%
14%
38%
98%
2%
17%
3%
4%
6%
82%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 5
Page 17
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
REGION
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
North East
11
11
9
20
50
87
3
17
3
7
10
79
3%
5%
4%
5%
6%
4%
2%
5%
5%
8%
8%
4%
l
12%
12%
9%
21%
52%
91%
3%
18%
3%
7%
10%
83%
North West
50
24
18
42
100
259
4
59
8
13
25
204
14%
11%
9%
10%
11%
12%
2%
16%
14%
15%
19%
10%
g
l
l
19%
9%
7%
16%
38%
98%
1%
22%
3%
5%
9%
77%
Yorkshire
34
17
14
31
92
180
18
29
1
5
11
168
9%
8%
7%
8%
10%
8%
9%
8%
2%
6%
8%
8%
17%
9%
7%
16%
47%
91%
9%
15%
1%
3%
5%
85%
East Midlands
26
16
13
29
60
158
13
28
6
5
7
144
7%
8%
6%
7%
7%
7%
6%
8%
11%
5%
5%
7%
15%
9%
7%
17%
35%
92%
7%
16%
4%
3%
4%
84%
West Midlands
27
20
17
37
79
181
24
34
8
14
10
173
7%
9%
9%
9%
9%
8%
12%
9%
15%
16%
7%
9%
kl
13%
10%
8%
18%
38%
88%
12%
16%
4%
7%
5%
84%
East of England
31
23
19
42
83
206
8
23
2
4
7
193
9%
11%
10%
10%
9%
10%
4%
6%
4%
4%
6%
10%
g
h
15%
11%
9%
19%
38%
95%
4%
11%
1%
2%
3%
89%
London
37
23
20
44
95
199
80
24
6
7
11
265
10%
11%
10%
11%
11%
9%
39%
7%
11%
8%
8%
13%
f
h
13%
8%
7%
15%
33%
69%
27%
8%
2%
3%
4%
91%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 5
Page 18
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
REGION
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
South East
54
20
35
55
97
293
39
40
4
12
13
285
15%
10%
18%
13%
11%
14%
19%
11%
8%
14%
10%
14%
b
b
17%
6%
11%
17%
30%
90%
12%
12%
1%
4%
4%
88%
South West
35
21
20
41
79
199
5
39
5
7
11
167
10%
10%
10%
10%
9%
9%
2%
11%
9%
7%
9%
8%
g
17%
10%
10%
20%
39%
97%
2%
19%
3%
3%
6%
82%
Wales
20
11
8
19
53
110
4
23
4
7
9
93
6%
5%
4%
5%
6%
5%
2%
6%
7%
8%
7%
5%
18%
10%
7%
17%
46%
95%
3%
20%
3%
6%
7%
80%
Scotland
29
20
20
40
85
198
7
33
5
5
13
169
8%
10%
10%
10%
9%
9%
3%
9%
9%
5%
10%
8%
g
14%
10%
10%
20%
41%
97%
3%
16%
2%
2%
6%
82%
Northern Ireland
9
5
5
9
25
64
2
11
2
3
4
53
3%
2%
2%
2%
3%
3%
1%
3%
4%
3%
3%
3%
14%
7%
7%
14%
38%
98%
2%
17%
3%
4%
6%
82%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 6
Page 19
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
URBANITY
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Urban
304
183
166
349
786
1822
199
306
46
71
110
1729
83%
87%
84%
86%
88%
85%
97%
85%
83%
81%
85%
87%
f
15%
9%
8%
17%
39%
89%
10%
15%
2%
3%
5%
85%
Rural
61
28
31
59
112
312
7
56
9
17
19
264
17%
13%
16%
14%
12%
15%
3%
15%
17%
19%
15%
13%
g
19%
9%
10%
18%
35%
98%
2%
18%
3%
5%
6%
83%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 7
Page 20
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
CABLE AREA
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
TELEWEST
62
43
36
78
209
397
72
86
14
17
35
380
17%
20%
18%
19%
23%
19%
35%
24%
26%
19%
27%
19%
f
l
l
13%
9%
8%
17%
45%
85%
15%
18%
3%
4%
8%
81%
NTL
115
61
54
115
250
611
67
90
12
27
31
600
32%
29%
28%
28%
28%
29%
32%
25%
22%
30%
24%
30%
h
17%
9%
8%
17%
36%
89%
10%
13%
2%
4%
4%
87%
NEITHER
187
108
106
214
438
1127
67
186
29
45
63
1014
51%
51%
54%
53%
49%
53%
33%
51%
52%
51%
49%
51%
g
16%
9%
9%
18%
37%
94%
6%
16%
2%
4%
5%
84%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 8
Page 21
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
DEPRIVATION LEVEL
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Low
249
138
126
265
476
1368
71
205
29
52
70
1248
68%
65%
64%
65%
53%
64%
34%
57%
53%
60%
54%
63%
g
hk
17%
10%
9%
18%
33%
94%
5%
14%
2%
4%
5%
86%
Medium
97
63
61
123
352
648
119
133
21
32
49
634
27%
30%
31%
30%
39%
30%
58%
37%
38%
36%
38%
32%
f
13%
8%
8%
16%
46%
84%
15%
17%
3%
4%
6%
82%
High
9
6
5
11
45
54
14
13
3
1
6
58
2%
3%
2%
3%
5%
3%
7%
4%
6%
1%
5%
3%
f
13%
8%
7%
15%
63%
76%
20%
18%
4%
1%
9%
80%
Undefined
9
5
5
9
25
64
2
11
2
3
4
53
3%
2%
2%
2%
3%
3%
1%
3%
4%
3%
3%
3%
14%
7%
7%
14%
38%
98%
2%
17%
3%
4%
6%
82%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 9
Page 22
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SE. GENDER
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Male
193
101
80
181
390
1019
103
185
27
54
60
956
53%
48%
41%
44%
43%
48%
50%
51%
49%
62%
46%
48%
cd
hkl
17%
9%
7%
16%
35%
90%
9%
16%
2%
5%
5%
85%
Female
172
111
116
227
508
1115
103
177
28
34
69
1037
47%
52%
59%
56%
57%
52%
50%
49%
51%
38%
54%
52%
a
a
j
j
j
14%
9%
9%
19%
41%
91%
8%
14%
2%
3%
6%
85%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 10
Page 23
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SF. AGE OF RESPONDENT
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
16 - 17
-
-
-
-
23
50
7
1
-
-
-
58
-%
-%
-%
-%
3%
2%
4%
*%
-%
-%
-%
3%
hk
-%
-%
-%
-%
40%
85%
12%
2%
-%
-%
-%
98%
18 - 24
-
-
-
-
70
222
28
15
1
-
-
244
-%
-%
-%
-%
8%
10%
14%
4%
3%
-%
-%
12%
jk
k
hijk
-%
-%
-%
-%
27%
86%
11%
6%
1%
-%
-%
95%
25 - 34
-
-
-
-
110
382
65
34
-
3
4
422
-%
-%
-%
-%
12%
18%
32%
10%
-%
3%
3%
21%
f
ijk
hijk
-%
-%
-%
-%
24%
85%
14%
8%
-%
1%
1%
93%
35 - 44
-
-
-
-
103
403
46
41
5
8
8
404
-%
-%
-%
-%
11%
19%
23%
11%
9%
10%
6%
20%
k
hijk
-%
-%
-%
-%
23%
90%
10%
9%
1%
2%
2%
90%
45 - 54
-
-
-
-
92
337
29
43
6
6
18
318
-%
-%
-%
-%
10%
16%
14%
12%
10%
7%
14%
16%
hj
-%
-%
-%
-%
25%
92%
8%
12%
2%
2%
5%
87%
55 - 64
364
-
-
-
92
347
17
69
11
14
30
289
100%
-%
-%
-%
10%
16%
8%
19%
19%
16%
23%
14%
bcd
g
l
l
100%
-%
-%
-%
25%
95%
5%
19%
3%
4%
8%
79%
65 - 74
-
212
-
212
212
223
9
68
12
19
27
171
-%
100%
-%
52%
24%
10%
4%
19%
22%
21%
21%
9%
acd
ac
g
l
l
l
l
-%
91%
-%
91%
91%
96%
4%
29%
5%
8%
12%
73%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 10
Page 24
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SF. AGE OF RESPONDENT
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
75+
-
-
196
196
196
170
4
90
20
38
43
88
-%
-%
100%
48%
22%
8%
2%
25%
37%
43%
33%
4%
abd
ab
g
l
hl
hl
hl
-%
-%
112%
112%
112%
97%
2%
51%
12%
22%
24%
51%
AGE SUMMARY
16-24
-
-
-
-
93
272
36
17
1
-
-
302
-%
-%
-%
-%
10%
13%
17%
5%
3%
-%
-%
15%
jk
k
hijk
-%
-%
-%
-%
29%
86%
11%
5%
*%
-%
-%
95%
25-34
-
-
-
-
110
382
65
34
-
3
4
422
-%
-%
-%
-%
12%
18%
32%
10%
-%
3%
3%
21%
f
ijk
hijk
-%
-%
-%
-%
24%
85%
14%
8%
-%
1%
1%
93%
35-54
-
-
-
-
196
740
76
84
11
15
26
722
-%
-%
-%
-%
22%
35%
37%
23%
20%
17%
20%
36%
hijk
-%
-%
-%
-%
24%
91%
9%
10%
1%
2%
3%
89%
55-64
364
-
-
-
92
347
17
69
11
14
30
289
100%
-%
-%
-%
10%
16%
8%
19%
19%
16%
23%
14%
bcd
g
l
l
100%
-%
-%
-%
25%
95%
5%
19%
3%
4%
8%
79%
65+
-
212
196
408
408
393
12
157
32
57
70
259
-%
100%
100%
100%
45%
18%
6%
43%
58%
64%
54%
13%
a
a
a
g
l
hl
hl
hl
-%
52%
48%
100%
100%
96%
3%
39%
8%
14%
17%
64%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 11
Page 25
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QSEG (QZ8). What is the occupation of the main wage earner in your household. CODE SOCIAL GRADE. (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
A
9
5
6
12
12
41
3
4
-
2
1
41
2%
2%
3%
3%
1%
2%
1%
1%
-%
2%
1%
2%
19%
12%
15%
26%
26%
92%
7%
8%
-%
4%
2%
93%
B
91
43
35
77
77
491
55
49
9
14
19
501
25%
20%
18%
19%
9%
23%
27%
13%
15%
16%
14%
25%
cd
hjk
17%
8%
6%
14%
14%
90%
10%
9%
2%
3%
3%
92%
C1
109
54
47
101
101
628
63
94
9
19
33
612
30%
26%
24%
25%
11%
29%
31%
26%
17%
22%
26%
31%
i
16%
8%
7%
15%
15%
90%
9%
14%
1%
3%
5%
88%
C2
62
43
34
77
77
404
26
64
16
23
24
370
17%
20%
17%
19%
9%
19%
13%
18%
29%
26%
18%
19%
g
hl
14%
10%
8%
18%
18%
94%
6%
15%
4%
5%
5%
86%
D
40
24
26
50
300
255
43
54
8
11
19
240
11%
11%
13%
12%
33%
12%
21%
15%
14%
12%
15%
12%
f
13%
8%
9%
17%
100%
85%
14%
18%
3%
4%
6%
80%
E
51
42
46
88
328
310
15
95
14
19
33
226
14%
20%
23%
22%
37%
15%
7%
26%
26%
22%
26%
11%
a
a
g
l
l
l
l
15%
13%
14%
26%
99%
93%
4%
29%
4%
6%
10%
68%
Refused
2
1
1
2
2
5
-
2
-
*
*
3
*%
1%
1%
1%
*%
*%
-%
*%
-%
1%
*%
*%
39%
24%
27%
51%
51%
100%
-%
37%
-%
10%
10%
64%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 11
Page 26
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QSEG (QZ8). What is the occupation of the main wage earner in your household. CODE SOCIAL GRADE. (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
SOCIAL GROUP
AB
100
48
41
89
89
532
58
52
9
16
20
542
27%
23%
21%
22%
10%
25%
28%
14%
15%
18%
15%
27%
hijk
17%
8%
7%
15%
15%
90%
10%
9%
1%
3%
3%
92%
C1C2
172
97
81
178
178
1033
90
159
25
42
57
982
47%
46%
42%
44%
20%
48%
44%
44%
45%
48%
44%
49%
h
15%
9%
7%
16%
16%
92%
8%
14%
2%
4%
5%
87%
DE
92
66
72
138
628
565
58
149
22
30
52
466
25%
31%
37%
34%
70%
26%
28%
41%
39%
34%
40%
23%
a
a
l
l
l
l
15%
10%
11%
22%
99%
90%
9%
24%
3%
5%
8%
74%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 12
Page 27
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ6 (SG). WORKING STATUS
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Base for %
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Working full time (30hrs/wk+)
119
8
1
9
121
840
98
48
4
8
4
888
33%
4%
*%
2%
13%
39%
48%
13%
8%
9%
3%
45%
bcd
c
c
f
k
k
hijk
13%
1%
*%
1%
13%
90%
10%
5%
*%
1%
*%
95%
Working part time (8-29 hrs/wk)
66
10
7
18
87
353
29
36
6
14
9
343
18%
5%
4%
4%
10%
17%
14%
10%
10%
16%
7%
17%
bcd
k
hk
17%
3%
2%
5%
23%
93%
8%
9%
1%
4%
2%
90%
Not working (i.e. under 8hrs/wk) - retired
125
185
178
363
398
470
17
173
35
53
77
324
34%
87%
91%
89%
44%
22%
8%
48%
64%
60%
60%
16%
a
a
a
g
l
hl
hl
hl
26%
38%
36%
74%
81%
96%
3%
35%
7%
11%
16%
66%
Not working (i.e. under 8hrs/wk) -
unemployed (registered/ not registered but
looking for work)
16
-
*
*
121
139
8
26
1
1
4
126
4%
-%
*%
*%
13%
6%
4%
7%
1%
1%
3%
6%
bcd
ij
j
10%
-%
*%
*%
79%
91%
5%
17%
*%
1%
3%
83%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 12
Page 28
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ6 (SG). WORKING STATUS
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Not working (i.e. under 8hrs/wk) - student
*
-
-
-
21
112
21
5
-
-
-
135
*%
-%
-%
-%
2%
5%
10%
1%
-%
-%
-%
7%
f
hijk
*%
-%
-%
-%
15%
81%
15%
4%
-%
-%
-%
97%
Not working (i.e. under 8hrs/wk) - housewife/
disabled/ other
37
7
8
15
147
211
32
73
9
12
34
168
10%
3%
4%
4%
16%
10%
16%
20%
17%
14%
26%
8%
bcd
f
l
l
jl
15%
3%
3%
6%
59%
85%
13%
30%
4%
5%
14%
68%
Don't know
1
1
2
3
3
9
*
*
-
-
*
9
*%
1%
1%
1%
*%
*%
*%
*%
-%
-%
*%
*%
7%
15%
19%
34%
34%
97%
3%
3%
-%
-%
3%
96%
WORKING STATUS SUMMARY
WORKING
185
18
8
26
208
1193
127
84
10
22
13
1231
51%
9%
4%
6%
23%
56%
62%
23%
18%
25%
10%
62%
bcd
c
k
k
hijk
14%
1%
1%
2%
16%
91%
10%
6%
1%
2%
1%
94%
NOT WORKING
179
192
186
378
687
932
78
278
45
66
116
753
49%
91%
95%
93%
76%
44%
38%
77%
82%
75%
90%
38%
a
a
a
l
l
l
hjl
17%
19%
18%
37%
67%
91%
8%
27%
4%
6%
11%
73%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 13
Page 29
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ7 (SH). HOUSEHOLD STATUS
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Base for %
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Being bought on mortgage
82
12
12
24
101
713
75
63
5
14
17
721
22%
6%
6%
6%
11%
33%
37%
17%
10%
15%
13%
36%
bcd
hijk
10%
2%
2%
3%
13%
91%
10%
8%
1%
2%
2%
92%
Owned outright by household
185
142
125
267
319
587
27
131
24
40
52
490
51%
67%
64%
65%
36%
27%
13%
36%
43%
45%
40%
25%
a
a
a
g
l
l
l
l
30%
23%
20%
43%
52%
95%
4%
21%
4%
6%
8%
80%
Rented from Local Authority/ Housing
Association/ Trust
69
46
50
97
319
436
46
125
20
24
49
360
19%
22%
26%
24%
35%
20%
22%
35%
37%
28%
38%
18%
a
l
l
l
l
14%
9%
10%
20%
65%
89%
9%
25%
4%
5%
10%
73%
Rented from Private Landlord
25
7
5
12
134
338
54
37
5
8
9
359
7%
3%
3%
3%
15%
16%
26%
10%
8%
10%
7%
18%
bcd
f
hijk
6%
2%
1%
3%
34%
86%
14%
9%
1%
2%
2%
91%
Other
3
3
1
5
10
28
-
3
-
1
*
26
1%
2%
1%
1%
1%
1%
-%
1%
-%
1%
*%
1%
11%
11%
5%
16%
35%
98%
-%
11%
-%
2%
1%
90%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 13
Page 30
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ7 (SH). HOUSEHOLD STATUS
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Don't know
-
2
2
4
15
33
4
3
1
1
1
37
-%
1%
1%
1%
2%
2%
2%
1%
2%
1%
1%
2%
-%
5%
4%
9%
39%
85%
11%
6%
3%
3%
4%
94%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 14
Page 31
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SH (SI). Total number in household (including respondent and any children)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
1
83
53
100
153
240
392
20
122
25
36
59
290
23%
25%
51%
37%
27%
18%
10%
34%
45%
41%
46%
15%
abd
ab
g
l
l
l
hl
20%
13%
24%
37%
58%
95%
5%
29%
6%
9%
14%
70%
2
209
140
87
228
380
779
44
147
20
38
48
684
57%
66%
44%
56%
42%
36%
21%
41%
36%
43%
37%
34%
c
acd
c
g
l
25%
17%
11%
27%
46%
94%
5%
18%
2%
5%
6%
83%
3
41
10
6
16
111
385
24
45
6
6
12
368
11%
5%
3%
4%
12%
18%
12%
12%
11%
7%
10%
18%
bcd
g
hjk
10%
2%
2%
4%
27%
93%
6%
11%
1%
1%
3%
89%
4
24
7
-
7
83
404
60
31
4
5
7
431
7%
3%
-%
2%
9%
19%
29%
9%
7%
6%
6%
22%
cd
c
c
f
hijk
5%
1%
-%
1%
18%
88%
13%
7%
1%
1%
2%
93%
5+
7
2
2
4
84
174
58
17
1
3
2
219
2%
1%
1%
1%
9%
8%
28%
5%
2%
3%
2%
11%
f
hijk
3%
1%
1%
2%
36%
74%
25%
7%
*%
1%
1%
93%
Mean number of people
2.1
1.9
1.6
1.7
2.4
2.7
3.6
2.1
1.9
1.9
1.8
2.9
bcd
cd
c
f
jk
hijk
Standard deviation
.91
.74
.75
.76
1.38
1.31
1.58
1.15
1.12
.99
1.00
1.36
Standard error
.04
.04
.04
.03
.04
.03
.11
.05
.12
.08
.07
.03
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 15
Page 32
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SI (SK). Household size
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Small (1-2 people)
292
193
187
380
619
1171
63
269
45
74
107
974
80%
91%
95%
93%
69%
55%
31%
74%
81%
84%
83%
49%
a
ab
a
g
l
l
hl
hl
23%
16%
15%
31%
50%
94%
5%
22%
4%
6%
9%
78%
Medium (3-4 people)
66
17
6
23
194
789
84
76
10
11
20
799
18%
8%
3%
6%
22%
37%
41%
21%
18%
13%
15%
40%
bcd
c
j
hijk
7%
2%
1%
3%
22%
90%
10%
9%
1%
1%
2%
91%
Large (5+ people)
7
2
2
4
84
174
58
17
1
3
2
219
2%
1%
1%
1%
9%
8%
28%
5%
2%
3%
2%
11%
f
hijk
3%
1%
1%
2%
36%
74%
25%
7%
*%
1%
1%
93%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 16
Page 33
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SJ. Total number of children in household (under 18), including respondent (if respondent is under 18)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
None
334
208
192
400
644
1353
89
295
51
82
116
1157
92%
98%
98%
98%
72%
63%
43%
81%
93%
93%
90%
58%
a
a
a
g
l
hl
hl
hl
23%
14%
13%
28%
44%
93%
6%
20%
4%
6%
8%
80%
1
21
1
1
3
103
337
32
33
3
-
7
338
6%
1%
1%
1%
11%
16%
16%
9%
5%
-%
5%
17%
bcd
j
j
j
hijk
6%
*%
*%
1%
28%
91%
9%
9%
1%
-%
2%
91%
2
8
2
2
4
83
332
52
25
*
6
6
357
2%
1%
1%
1%
9%
16%
25%
7%
1%
6%
4%
18%
f
i
hijk
2%
1%
1%
1%
22%
87%
14%
6%
*%
1%
1%
93%
3
1
*
1
1
45
82
22
8
-
*
1
99
*%
*%
*%
*%
5%
4%
10%
2%
-%
*%
1%
5%
f
hijk
1%
*%
*%
1%
42%
77%
20%
8%
-%
*%
1%
93%
4
-
-
-
-
17
20
8
-
-
-
-
30
-%
-%
-%
-%
2%
1%
4%
-%
-%
-%
-%
2%
f
h
-%
-%
-%
-%
58%
68%
28%
-%
-%
-%
-%
100%
5+
-
-
-
-
6
10
3
1
1
-
-
12
-%
-%
-%
-%
1%
*%
1%
*%
1%
-%
-%
1%
-%
-%
-%
-%
47%
79%
21%
5%
5%
-%
-%
95%
Mean number of children
.1
*
*
*
.6
.6
1.2
.3
.1
.1
.2
.8
bcd
f
ijk
hijk
Standard deviation
.39
.26
.26
.26
1.05
1.00
1.29
.73
.60
.53
.51
1.07
Standard error
.02
.01
.01
.01
.03
.02
.09
.03
.06
.04
.04
.02
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 17
Page 34
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SK (SL). And are you the parent or guardian of any of the children in the household? (SINGLE CODE)
Base : Those with children aged under 18 in the household
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
*a
~b
~c
~d
e
f
g
h
~i
~j
~k
l
Unweighted total
36
7
6
13
315
894
118
87
8
7
18
935
Effective Weighted Sample
30
6
5
11
267
746
96
69
6
5
14
790
Total
30
4
4
8
254
782
117
67
4
6
13
836
3%
*%
*%
1%
28%
87%
13%
7%
*%
1%
1%
93%
Yes
23
1
1
2
204
666
93
56
3
3
10
706
76%
27%
14%
21%
80%
85%
80%
84%
77%
56%
77%
84%
3%
*%
*%
*%
27%
87%
12%
7%
*%
*%
1%
93%
No
6
2
3
6
42
88
21
9
1
3
2
101
19%
56%
86%
70%
16%
11%
18%
13%
23%
44%
15%
12%
5%
2%
3%
5%
38%
80%
19%
8%
1%
2%
2%
92%
Refused
1
1
-
1
8
28
2
2
-
-
1
28
4%
17%
-%
9%
3%
4%
2%
4%
-%
-%
8%
3%
4%
2%
-%
2%
26%
90%
7%
8%
-%
-%
4%
91%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 18
Page 35
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC1. Is there a landline phone in your home that can be used to make and receive calls? (SINGLE CODE) PROMPTED
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Can use to make and receive calls
332
200
187
387
703
1781
171
317
50
81
116
xx-xxxx-xxxx
91%
94%
96%
95%
78%
83%
83%
88%
91%
92%
90%
83%
a
a
l
l
l
17%
10%
10%
20%
36%
91%
9%
16%
3%
4%
6%
84%
Can receive but not make calls/ incoming
only
5
3
1
4
10
22
1
2
-
2
-
22
1%
1%
*%
1%
1%
1%
*%
1%
-%
2%
-%
1%
20%
12%
3%
15%
40%
95%
4%
8%
-%
8%
-%
93%
Line not working properly/ needs to be
repaired
1
*
-
*
2
5
1
1
-
*
-
5
*%
*%
-%
*%
*%
*%
1%
*%
-%
*%
-%
*%
11%
6%
-%
6%
24%
83%
20%
15%
-%
6%
-%
83%
No, do not have landline phone
27
9
7
16
181
324
33
42
5
5
13
319
7%
4%
4%
4%
20%
15%
16%
12%
9%
5%
10%
16%
cd
j
hj
7%
2%
2%
4%
50%
89%
9%
12%
1%
1%
4%
88%
Don't know
-
-
1
1
3
2
-
-
-
-
-
2
-%
-%
*%
*%
*%
*%
-%
-%
-%
-%
-%
*%
-%
-%
32%
32%
115%
100%
-%
-%
-%
-%
-%
100%
HOUSEHOLD PHONE OWNERSHIP
FIXED ONLY
22
23
65
88
107
112
8
64
15
29
29
58
6%
11%
33%
22%
12%
5%
4%
18%
27%
33%
22%
3%
a
abd
ab
l
l
hl
l
18%
19%
53%
72%
88%
92%
6%
52%
12%
24%
24%
48%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 18
Page 36
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC1. Is there a landline phone in your home that can be used to make and receive calls? (SINGLE CODE) PROMPTED
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
FIXED & MOBILE
316
180
123
303
607
xx-xxxx-xxxx
166
256
35
55
87
1614
87%
85%
63%
74%
68%
79%
80%
71%
64%
62%
67%
81%
cd
cd
c
hijk
17%
10%
7%
16%
32%
91%
9%
14%
2%
3%
5%
86%
MOBILE ONLY
25
7
5
13
172
312
32
35
4
2
11
313
7%
4%
3%
3%
19%
15%
15%
10%
7%
3%
9%
16%
cd
j
hijk
7%
2%
1%
4%
49%
89%
9%
10%
1%
1%
3%
89%
ALL FIXED
338
203
188
391
714
1808
173
319
50
84
116
1672
93%
96%
96%
96%
80%
85%
84%
88%
91%
95%
90%
84%
a
l
hl
l
17%
10%
9%
20%
36%
91%
9%
16%
3%
4%
6%
84%
ALL MOBILE
341
187
128
316
778
2008
197
291
39
57
98
1927
94%
88%
65%
77%
87%
94%
96%
80%
71%
65%
76%
97%
bcd
cd
c
j
hijk
15%
8%
6%
14%
35%
91%
9%
13%
2%
3%
4%
87%
NEITHER
1
1
3
4
12
14
1
7
1
2
2
8
*%
1%
1%
1%
1%
1%
1%
2%
2%
2%
2%
*%
l
l
l
9%
8%
19%
27%
77%
91%
7%
45%
7%
13%
14%
52%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 19
Page 37
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC2 (QC2A). Do you ever use this landline phone at home yourself to make and/or receive calls, for internet access or both? (MULTI CODE)
Base : Those with a landline phone at home
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
410
299
352
651
1048
2258
172
480
83
131
183
1965
Effective Weighted Sample
336
246
290
529
848
1827
141
372
69
101
145
1629
Total
338
203
188
391
714
1808
173
319
50
84
116
1672
17%
10%
9%
20%
36%
91%
9%
16%
3%
4%
6%
84%
Yes to make calls
330
198
186
384
691
1705
168
308
49
79
115
1572
98%
98%
99%
98%
97%
94%
97%
96%
98%
95%
99%
94%
jl
18%
11%
10%
20%
37%
91%
9%
16%
3%
4%
6%
84%
Yes to receive calls
314
192
180
372
667
1664
153
303
48
78
113
1523
93%
95%
96%
95%
93%
92%
88%
95%
95%
94%
98%
91%
l
l
17%
11%
10%
20%
37%
91%
8%
17%
3%
4%
6%
83%
Yes for internet access
172
77
34
111
283
946
85
128
15
24
37
910
51%
38%
18%
28%
40%
52%
49%
40%
29%
29%
32%
54%
bcd
cd
c
j
hijk
17%
7%
3%
11%
27%
91%
8%
12%
1%
2%
4%
88%
TOTAL PERSONALLY USE
337
200
186
386
705
1775
170
316
49
82
115
1638
100%
99%
99%
99%
99%
98%
98%
99%
99%
99%
100%
98%
17%
10%
10%
20%
36%
91%
9%
16%
3%
4%
6%
84%
No do not use landline at home
1
2
1
3
7
31
4
3
-
1
-
33
*%
1%
1%
1%
1%
2%
2%
1%
-%
1%
-%
2%
3%
7%
3%
10%
19%
88%
10%
7%
-%
3%
-%
93%
Don't know
-
1
1
1
2
3
-
1
1
-
1
2
-%
*%
*%
*%
*%
*%
-%
*%
1%
-%
*%
*%
l
-%
19%
33%
52%
75%
100%
-%
46%
26%
-%
21%
56%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 20
Page 38
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC3 (QC21B). SHOWCARD Which of these do you consider is your main supplier? (SINGLE CODE)
Base : Those with a landline phone at home
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
410
299
352
651
1048
2258
172
480
83
131
183
1965
Effective Weighted Sample
336
246
290
529
848
1827
141
372
69
101
145
1629
Total
338
203
188
391
714
1808
173
319
50
84
116
1672
17%
10%
9%
20%
36%
91%
9%
16%
3%
4%
6%
84%
BT
159
105
130
235
360
866
60
161
29
58
64
772
47%
52%
69%
60%
50%
48%
35%
51%
57%
70%
56%
46%
abd
ab
g
hkl
l
17%
11%
14%
25%
39%
93%
6%
17%
3%
6%
7%
83%
Virgin Media (including NTL and Telewest)
78
37
17
55
138
351
43
60
7
9
22
334
23%
18%
9%
14%
19%
19%
25%
19%
13%
11%
19%
20%
cd
c
c
j
20%
10%
4%
14%
35%
89%
11%
15%
2%
2%
6%
85%
Talk Talk/ Carphone Warehouse
46
31
15
46
100
237
32
35
3
6
9
235
14%
15%
8%
12%
14%
13%
19%
11%
6%
8%
8%
14%
c
c
ik
17%
11%
6%
17%
37%
88%
12%
13%
1%
2%
3%
87%
SkyTalk
27
14
9
23
65
221
21
34
7
1
10
211
8%
7%
5%
6%
9%
12%
12%
11%
13%
2%
8%
13%
j
j
j
j
11%
6%
4%
9%
26%
90%
9%
14%
3%
1%
4%
86%
Post Office
6
5
5
11
13
29
1
7
1
2
4
22
2%
3%
3%
3%
2%
2%
1%
2%
2%
3%
4%
1%
l
20%
18%
19%
36%
44%
97%
4%
25%
3%
7%
15%
76%
Other
20
9
9
18
32
80
13
21
4
6
6
73
6%
5%
5%
5%
4%
4%
8%
7%
9%
7%
5%
4%
22%
10%
9%
20%
35%
87%
14%
23%
5%
6%
7%
79%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 20
Page 39
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC3 (QC21B). SHOWCARD Which of these do you consider is your main supplier? (SINGLE CODE)
Base : Those with a landline phone at home
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
410
299
352
651
1048
2258
172
480
83
131
183
1965
Effective Weighted Sample
336
246
290
529
848
1827
141
372
69
101
145
1629
Total
338
203
188
391
714
1808
173
319
50
84
116
1672
17%
10%
9%
20%
36%
91%
9%
16%
3%
4%
6%
84%
Don't know
2
1
3
4
7
24
1
1
*
*
*
26
1%
*%
1%
1%
1%
1%
1%
*%
*%
*%
*%
2%
7%
4%
10%
13%
25%
92%
5%
4%
1%
1%
1%
97%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 21
Page 40
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC4 (QC7A). SHOWCARD How likely is it that your household will get a landline phone at home in the next 12 months? (SINGLE CODE)
Base : Those without a landline phone at home
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
*a
~b
~c
*d
e
f
*g
*h
~i
~j
~k
l
Unweighted total
36
19
18
37
244
405
36
72
12
10
25
374
Effective Weighted Sample
29
16
16
31
199
326
29
58
10
8
21
305
Total
27
9
7
16
181
324
33
42
5
5
13
319
7%
2%
2%
4%
50%
89%
9%
12%
1%
1%
4%
88%
Certain to
-
-
*
*
5
9
2
*
*
-
-
12
-%
-%
5%
2%
3%
3%
7%
1%
3%
-%
-%
4%
-%
-%
3%
3%
39%
75%
20%
3%
1%
-%
-%
96%
Very likely
2
1
1
1
4
7
-
2
-
-
1
5
6%
8%
7%
7%
2%
2%
-%
4%
-%
-%
8%
2%
21%
9%
7%
17%
49%
100%
-%
23%
-%
-%
14%
75%
Likely
5
1
*
1
15
28
2
4
2
-
2
26
18%
7%
5%
6%
8%
9%
7%
9%
30%
-%
12%
8%
16%
2%
1%
3%
49%
91%
8%
13%
5%
-%
5%
86%
TOTAL LIKELY
6
1
1
3
23
44
5
6
2
-
3
43
24%
14%
17%
16%
13%
14%
15%
14%
33%
-%
20%
14%
13%
3%
3%
5%
46%
89%
10%
12%
3%
-%
5%
87%
Unlikely
3
-
1
1
21
43
10
4
1
1
1
51
10%
-%
11%
5%
12%
13%
31%
9%
16%
18%
5%
16%
f
5%
-%
1%
1%
39%
80%
19%
7%
2%
2%
1%
94%
Very unlikely
4
2
*
2
48
75
4
7
-
1
1
74
14%
18%
4%
12%
26%
23%
11%
16%
-%
12%
6%
23%
5%
2%
*%
2%
59%
92%
4%
8%
-%
1%
1%
91%
Certain not to
11
6
5
11
65
119
8
22
3
3
7
104
43%
67%
66%
67%
36%
37%
24%
51%
51%
69%
56%
33%
l
9%
5%
4%
8%
52%
93%
6%
17%
2%
2%
6%
82%
TOTAL UNLIKELY
18
7
6
13
134
237
22
32
3
5
9
229
67%
86%
81%
84%
74%
73%
66%
76%
67%
100%
68%
72%
7%
3%
2%
5%
51%
90%
8%
12%
1%
2%
3%
87%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 21
Page 41
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC4 (QC7A). SHOWCARD How likely is it that your household will get a landline phone at home in the next 12 months? (SINGLE CODE)
Base : Those without a landline phone at home
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
*a
~b
~c
*d
e
f
*g
*h
~i
~j
~k
l
Unweighted total
36
19
18
37
244
405
36
72
12
10
25
374
Effective Weighted Sample
29
16
16
31
199
326
29
58
10
8
21
305
Total
27
9
7
16
181
324
33
42
5
5
13
319
7%
2%
2%
4%
50%
89%
9%
12%
1%
1%
4%
88%
Don't know
3
-
*
*
24
43
6
4
-
-
2
47
10%
-%
2%
1%
13%
13%
19%
10%
-%
-%
13%
15%
5%
-%
*%
*%
47%
84%
13%
8%
-%
-%
3%
92%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 22
Page 42
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC5 (QC7B). Why are you unlikely to get a landline phone at home in the next 12 months? (MULTI CODE) UNPROMPTED
Base : Those unlikely to get a landline phone in next 12 months
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
~a
~b
~c
~d
e
f
~g
*h
~i
~j
~k
l
Unweighted total
27
16
14
30
186
309
23
57
9
10
19
279
Effective Weighted Sample
23
14
12
26
151
247
18
46
8
8
16
225
Total
18
7
6
13
134
237
22
32
3
5
9
229
7%
3%
2%
5%
51%
90%
8%
12%
1%
2%
3%
87%
Happy to use mobile phone instead
8
3
1
4
54
109
10
12
1
1
4
107
43%
38%
19%
30%
40%
46%
48%
38%
30%
23%
40%
47%
6%
2%
1%
3%
45%
91%
9%
10%
1%
1%
3%
89%
No need
7
4
2
6
52
102
7
10
*
1
5
99
40%
58%
34%
48%
39%
43%
34%
31%
11%
30%
53%
43%
6%
4%
2%
6%
47%
93%
7%
9%
*%
1%
4%
90%
Too expensive generally
4
2
1
2
29
36
-
9
1
1
1
28
23%
22%
13%
18%
22%
15%
-%
28%
25%
14%
6%
12%
l
11%
4%
2%
6%
76%
95%
-%
24%
2%
2%
1%
74%
Line rental is too expensive
2
1
1
1
21
35
1
7
1
1
3
30
11%
12%
9%
11%
16%
15%
5%
20%
15%
24%
34%
13%
5%
3%
1%
4%
58%
96%
3%
18%
1%
3%
8%
80%
Can't afford it
2
1
*
1
23
22
1
5
-
-
-
21
10%
9%
5%
7%
17%
9%
4%
16%
-%
-%
-%
9%
7%
3%
1%
4%
87%
84%
3%
20%
-%
-%
-%
81%
Call charges are too expensive
2
*
1
1
19
25
1
5
1
1
2
20
13%
6%
17%
11%
14%
10%
5%
16%
26%
32%
26%
9%
9%
2%
4%
6%
71%
95%
4%
20%
3%
6%
9%
78%
Have no need to make telephone calls
1
-
*
*
4
7
2
1
-
-
1
7
4%
-%
5%
2%
3%
3%
11%
3%
-%
-%
6%
3%
8%
-%
4%
4%
44%
85%
27%
13%
-%
-%
7%
83%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 22
Page 43
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC5 (QC7B). Why are you unlikely to get a landline phone at home in the next 12 months? (MULTI CODE) UNPROMPTED
Base : Those unlikely to get a landline phone in next 12 months
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
~a
~b
~c
~d
e
f
~g
*h
~i
~j
~k
l
Unweighted total
27
16
14
30
186
309
23
57
9
10
19
279
Effective Weighted Sample
23
14
12
26
151
247
18
46
8
8
16
225
Total
18
7
6
13
134
237
22
32
3
5
9
229
7%
3%
2%
5%
51%
90%
8%
12%
1%
2%
3%
87%
Connection charge is too expensive
-
-
-
-
5
7
-
-
-
-
-
7
-%
-%
-%
-%
4%
3%
-%
-%
-%
-%
-%
3%
-%
-%
-%
-%
74%
100%
-%
-%
-%
-%
-%
100%
Inconvenient/would never be at home to use
it
*
-
-
-
-
3
2
-
-
-
-
5
2%
-%
-%
-%
-%
1%
9%
-%
-%
-%
-%
2%
6%
-%
-%
-%
-%
57%
37%
-%
-%
-%
-%
100%
Outstanding debt to landline supplier/ won't
reconnect
-
-
-
-
4
4
-
-
-
-
-
4
-%
-%
-%
-%
3%
2%
-%
-%
-%
-%
-%
2%
-%
-%
-%
-%
100%
100%
-%
-%
-%
-%
-%
100%
To avoid unsolicited calls
-
-
-
-
3
3
-
-
-
-
-
3
-%
-%
-%
-%
2%
1%
-%
-%
-%
-%
-%
1%
-%
-%
-%
-%
100%
100%
-%
-%
-%
-%
-%
100%
Do not want to be contactable
-
-
*
*
1
1
-
*
*
*
-
1
-%
-%
4%
2%
1%
1%
-%
1%
7%
6%
-%
1%
-%
-%
16%
16%
58%
100%
-%
18%
18%
18%
-%
87%
Other
2
*
1
2
7
19
-
4
*
1
*
14
10%
6%
20%
12%
5%
8%
-%
13%
7%
29%
4%
6%
9%
2%
6%
8%
38%
100%
-%
23%
1%
7%
2%
77%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 22
Page 44
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC5 (QC7B). Why are you unlikely to get a landline phone at home in the next 12 months? (MULTI CODE) UNPROMPTED
Base : Those unlikely to get a landline phone in next 12 months
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
~a
~b
~c
~d
e
f
~g
*h
~i
~j
~k
l
Unweighted total
27
16
14
30
186
309
23
57
9
10
19
279
Effective Weighted Sample
23
14
12
26
151
247
18
46
8
8
16
225
Total
18
7
6
13
134
237
22
32
3
5
9
229
7%
3%
2%
5%
51%
90%
8%
12%
1%
2%
3%
87%
ANY INVOLUNTARY REASONS
6
3
2
5
64
81
2
18
2
2
3
68
34%
37%
36%
37%
47%
34%
9%
56%
51%
47%
38%
30%
l
7%
3%
2%
6%
73%
93%
2%
21%
2%
2%
4%
78%
ANY VOLUNTARY REASONS
13
6
3
9
90
183
19
20
2
3
7
182
72%
81%
53%
69%
67%
77%
88%
61%
49%
59%
73%
80%
h
6%
3%
2%
5%
44%
90%
9%
10%
1%
1%
3%
90%
ONLY VOLUNTARY REASONS
11
5
3
8
65
143
19
11
2
2
5
150
60%
63%
48%
56%
49%
60%
88%
35%
49%
45%
58%
65%
h
7%
3%
2%
5%
40%
88%
12%
7%
1%
1%
3%
93%
Don't know
-
-
-
-
1
1
1
-
-
-
-
2
-%
-%
-%
-%
1%
*%
3%
-%
-%
-%
-%
1%
-%
-%
-%
-%
50%
50%
39%
-%
-%
-%
-%
100%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 23
Page 45
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC6. SHOWCARD Thinking about landline phones, do you ever have/ think you might have difficulties with any of the following? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Hearing the phone ring, even with the volume
turned up
9
6
15
21
26
46
1
33
7
27
16
15
3%
3%
8%
5%
3%
2%
*%
9%
13%
31%
12%
1%
ab
a
l
l
hikl
l
19%
13%
32%
45%
55%
96%
2%
71%
15%
58%
34%
32%
Hearing the person on the other end of the
line in a conversation even with the volume
turned up
4
6
11
17
20
27
3
22
5
19
11
10
1%
3%
6%
4%
2%
1%
2%
6%
9%
22%
9%
1%
a
a
l
l
hikl
l
11%
20%
36%
56%
65%
88%
11%
70%
16%
62%
36%
33%
Seeing a digital display
4
4
6
10
17
24
1
17
8
6
7
9
1%
2%
3%
3%
2%
1%
1%
5%
14%
7%
6%
*%
l
hkl
l
l
16%
18%
24%
42%
66%
95%
5%
67%
32%
25%
29%
34%
Picking up the handset when the phone rings
5
1
5
6
14
20
1
13
3
5
11
9
1%
1%
2%
1%
2%
1%
1%
4%
5%
6%
8%
*%
l
l
l
hl
22%
6%
21%
26%
59%
89%
6%
56%
12%
23%
46%
39%
Seeing the numbers used to dial with
4
3
6
9
14
16
3
14
8
9
8
5
1%
2%
3%
2%
2%
1%
2%
4%
15%
10%
6%
*%
l
hkl
hl
l
20%
17%
31%
48%
71%
84%
17%
73%
43%
47%
40%
27%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 23
Page 46
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC6. SHOWCARD Thinking about landline phones, do you ever have/ think you might have difficulties with any of the following? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Pressing the buttons on the phone
3
2
6
8
11
15
-
12
4
7
7
3
1%
1%
3%
2%
1%
1%
-%
3%
7%
8%
5%
*%
a
l
l
hl
l
18%
15%
38%
53%
72%
100%
-%
78%
24%
47%
46%
19%
Holding the handset to your ear
1
1
2
3
6
9
2
3
1
1
2
8
*%
*%
1%
1%
1%
*%
1%
1%
2%
2%
2%
*%
l
10%
6%
20%
26%
55%
78%
14%
29%
7%
12%
19%
70%
Any other difficulties
3
3
3
6
11
19
3
6
1
2
2
15
1%
2%
1%
2%
1%
1%
1%
2%
1%
2%
1%
1%
14%
16%
13%
29%
50%
88%
12%
29%
3%
9%
8%
70%
No, none
342
190
164
354
814
1987
195
285
37
47
96
1910
94%
90%
84%
87%
91%
93%
95%
79%
68%
54%
75%
96%
bcd
c
ij
j
hijk
16%
9%
7%
16%
37%
90%
9%
13%
2%
2%
4%
87%
Don't know
2
1
*
1
5
19
-
3
*
*
-
16
*%
1%
*%
*%
1%
1%
-%
1%
*%
*%
-%
1%
9%
6%
2%
8%
24%
100%
-%
13%
1%
1%
-%
86%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 24
Page 47
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD1. How many mobile phones IN TOTAL do you AND members of your household use? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
One
(1.0)
101
73
89
162
310
509
27
114
18
26
47
427
28%
35%
45%
40%
34%
24%
13%
31%
33%
29%
36%
21%
ab
a
g
l
l
l
19%
14%
16%
30%
57%
94%
5%
21%
3%
5%
9%
79%
Two
(2.0)
159
101
35
136
304
857
77
106
14
20
30
834
44%
48%
18%
33%
34%
40%
37%
29%
25%
22%
23%
42%
cd
cd
c
hijk
17%
11%
4%
14%
32%
91%
8%
11%
1%
2%
3%
89%
Three
(3.0)
52
8
4
12
93
332
42
39
4
8
17
336
14%
4%
2%
3%
10%
16%
20%
11%
6%
9%
13%
17%
bcd
hij
14%
2%
1%
3%
25%
88%
11%
10%
1%
2%
4%
89%
Four or more
(4.0)
29
5
1
5
72
310
52
32
4
4
5
330
8%
2%
*%
1%
8%
15%
25%
9%
7%
5%
4%
17%
bcd
c
f
k
hijk
8%
1%
*%
2%
20%
86%
14%
9%
1%
1%
1%
91%
None
(0.0)
22
24
68
92
119
125
8
71
16
31
31
64
6%
12%
35%
23%
13%
6%
4%
20%
29%
35%
24%
3%
a
abd
ab
l
l
hl
l
17%
18%
50%
68%
88%
93%
6%
52%
12%
23%
23%
47%
Don't know
1
-
*
*
*
1
1
-
-
-
-
2
*%
-%
*%
*%
*%
*%
*%
-%
-%
-%
-%
*%
38%
-%
6%
6%
6%
62%
33%
-%
-%
-%
-%
100%
Mean mobiles in household
1.9
1.5
.9
1.2
1.7
2.1
2.5
1.6
1.3
1.2
1.4
2.2
bcd
cd
c
f
jk
hijk
Standard deviation
.99
.84
.79
.87
1.09
1.10
1.12
1.18
1.16
1.15
1.09
1.06
Standard error
.05
.05
.04
.03
.03
.02
.08
.05
.12
.10
.08
.02
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 24
Page 48
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD1. How many mobile phones IN TOTAL do you AND members of your household use? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
HOUSEHOLD PHONE OWNERSHIP
FIXED ONLY
22
23
65
88
107
112
8
64
15
29
29
58
6%
11%
33%
22%
12%
5%
4%
18%
27%
33%
22%
3%
a
abd
ab
l
l
hl
l
18%
19%
53%
72%
88%
92%
6%
52%
12%
24%
24%
48%
FIXED & MOBILE
316
180
123
303
607
xx-xxxx-xxxx
166
256
35
55
87
1614
87%
85%
63%
74%
68%
79%
80%
71%
64%
62%
67%
81%
cd
cd
c
hijk
17%
10%
7%
16%
32%
91%
9%
14%
2%
3%
5%
86%
MOBILE ONLY
25
7
5
13
172
312
32
35
4
2
11
313
7%
4%
3%
3%
19%
15%
15%
10%
7%
3%
9%
16%
cd
j
hijk
7%
2%
1%
4%
49%
89%
9%
10%
1%
1%
3%
89%
ALL FIXED
338
203
188
391
714
1808
173
319
50
84
116
1672
93%
96%
96%
96%
80%
85%
84%
88%
91%
95%
90%
84%
a
l
hl
l
17%
10%
9%
20%
36%
91%
9%
16%
3%
4%
6%
84%
ALL MOBILE
341
187
128
316
778
2008
197
291
39
57
98
1927
94%
88%
65%
77%
87%
94%
96%
80%
71%
65%
76%
97%
bcd
cd
c
j
hijk
15%
8%
6%
14%
35%
91%
9%
13%
2%
3%
4%
87%
NEITHER
1
1
3
4
12
14
1
7
1
2
2
8
*%
1%
1%
1%
1%
1%
1%
2%
2%
2%
2%
*%
l
l
l
9%
8%
19%
27%
77%
91%
7%
45%
7%
13%
14%
52%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 25
Page 49
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD2. Do you personally use a mobile phone? How many mobile phones with different telephone numbers do you use at least once a month? Please include any phones used for work or other purposes. (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
No
(0.0)
14
11
13
23
35
53
4
20
3
5
9
39
4%
5%
7%
6%
4%
2%
2%
6%
6%
6%
7%
2%
l
l
l
l
25%
18%
22%
41%
60%
92%
7%
35%
6%
9%
15%
67%
1
(1.0)
304
167
113
280
709
1810
178
246
35
46
81
1752
83%
79%
58%
69%
79%
85%
86%
68%
63%
53%
63%
88%
cd
cd
c
j
hijk
15%
8%
6%
14%
35%
91%
9%
12%
2%
2%
4%
88%
2
(2.0)
18
9
2
11
27
116
9
18
1
1
7
108
5%
4%
1%
3%
3%
5%
4%
5%
3%
1%
6%
5%
c
c
14%
7%
2%
8%
21%
92%
7%
14%
1%
1%
6%
85%
3
(3.0)
4
1
-
1
4
17
5
5
-
4
-
16
1%
*%
-%
*%
*%
1%
2%
1%
-%
5%
-%
1%
f
hkl
21%
5%
-%
5%
18%
80%
24%
24%
-%
20%
-%
78%
4 or more
(4.0)
1
-
-
-
4
11
1
1
-
-
1
12
*%
-%
-%
-%
*%
1%
1%
*%
-%
-%
1%
1%
8%
-%
-%
-%
30%
88%
9%
8%
-%
-%
8%
91%
No mobiles in household
(0.0)
23
24
68
92
119
127
9
71
16
31
31
66
6%
12%
35%
23%
13%
6%
4%
20%
29%
35%
24%
3%
a
abd
ab
l
l
hl
l
17%
18%
49%
67%
87%
92%
6%
52%
12%
22%
23%
48%
Mean mobiles used
1.0
.9
.6
.7
.9
1.0
1.0
.8
.7
.7
.8
1.0
bcd
cd
c
ij
hijk
Standard deviation
.47
.46
.51
.51
.49
.47
.51
.60
.52
.73
.63
.44
Standard error
.02
.03
.03
.02
.01
.01
.04
.03
.05
.06
.04
.01
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 25
Page 50
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD2. Do you personally use a mobile phone? How many mobile phones with different telephone numbers do you use at least once a month? Please include any phones used for work or other purposes. (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
PERSONALLY USE MOBILE
Yes
327
177
115
292
743
1955
193
271
36
52
89
1888
90%
83%
59%
72%
83%
92%
94%
75%
65%
59%
69%
95%
bcd
cd
c
j
hijk
15%
8%
5%
14%
34%
91%
9%
13%
2%
2%
4%
87%
No
37
35
80
116
154
178
12
91
19
36
40
103
10%
17%
41%
28%
17%
8%
6%
25%
35%
41%
31%
5%
a
abd
ab
l
l
hl
l
19%
18%
42%
60%
80%
92%
6%
47%
10%
19%
21%
53%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 26
Page 51
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD3 (QD10). Which mobile network do you use most often? (SINGLE CODE)
Base : Those who personally use a mobile phone
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
Unweighted total
400
260
215
475
1032
2374
191
395
59
78
143
2187
Effective Weighted Sample
328
212
178
385
839
1935
156
307
49
60
115
1815
Total
327
177
115
292
743
1955
193
271
36
52
89
1888
15%
8%
5%
14%
34%
91%
9%
13%
2%
2%
4%
87%
O2 (formerly BTCellnet)
70
36
11
47
174
480
28
63
4
11
21
447
22%
20%
9%
16%
23%
25%
14%
23%
12%
21%
23%
24%
c
c
c
g
14%
7%
2%
9%
34%
94%
5%
12%
1%
2%
4%
88%
Orange
78
48
31
78
159
454
35
57
12
9
19
436
24%
27%
27%
27%
21%
23%
18%
21%
33%
18%
22%
23%
16%
10%
6%
16%
32%
92%
7%
11%
2%
2%
4%
89%
Vodafone
68
34
21
55
136
387
20
54
8
12
14
355
21%
19%
18%
19%
18%
20%
10%
20%
23%
24%
16%
19%
g
17%
8%
5%
14%
33%
95%
5%
13%
2%
3%
3%
87%
TMobile (formerly One2One)
32
27
16
43
104
244
47
32
1
5
8
264
10%
15%
14%
15%
14%
12%
24%
12%
4%
10%
9%
14%
f
i
11%
9%
5%
15%
35%
82%
16%
11%
*%
2%
3%
89%
'3'
24
4
3
7
54
136
42
20
2
4
6
157
7%
2%
3%
2%
7%
7%
22%
7%
7%
7%
7%
8%
bcd
f
13%
2%
2%
4%
30%
76%
24%
11%
1%
2%
3%
88%
Virgin Media/ Any Virgin
26
11
6
16
34
113
5
16
4
2
6
104
8%
6%
5%
6%
5%
6%
2%
6%
11%
5%
7%
6%
22%
9%
5%
14%
28%
94%
4%
13%
3%
2%
5%
87%
Tesco
19
12
9
22
48
92
3
14
2
3
7
80
6%
7%
8%
7%
7%
5%
1%
5%
7%
5%
7%
4%
20%
13%
10%
23%
51%
97%
3%
15%
3%
3%
7%
85%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 26
Page 52
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD3 (QD10). Which mobile network do you use most often? (SINGLE CODE)
Base : Those who personally use a mobile phone
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
Unweighted total
400
260
215
475
1032
2374
191
395
59
78
143
2187
Effective Weighted Sample
328
212
178
385
839
1935
156
307
49
60
115
1815
Total
327
177
115
292
743
1955
193
271
36
52
89
1888
15%
8%
5%
14%
34%
91%
9%
13%
2%
2%
4%
87%
Other
4
1
4
5
14
25
13
6
-
1
3
30
1%
1%
3%
2%
2%
1%
7%
2%
-%
3%
3%
2%
f
10%
4%
11%
15%
40%
68%
36%
17%
-%
4%
9%
84%
Don't know
6
3
15
18
20
25
1
10
2
4
5
16
2%
2%
13%
6%
3%
1%
*%
4%
5%
8%
6%
1%
abd
ab
l
l
l
l
25%
13%
59%
71%
78%
96%
3%
38%
7%
17%
21%
61%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 27
Page 53
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD7 (QD11). SHOWCARD Which of these best describes the mobile package you personally use most often? (SINGLE CODE)
Base : Those who personally use a mobile phone
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
Unweighted total
400
260
215
475
1032
2374
191
395
59
78
143
2187
Effective Weighted Sample
328
212
178
385
839
1935
156
307
49
60
115
1815
Total
327
177
115
292
743
1955
193
271
36
52
89
1888
15%
8%
5%
14%
34%
91%
9%
13%
2%
2%
4%
87%
Prepay/ Pay as you go
179
133
97
230
487
844
70
168
25
33
59
749
55%
75%
84%
79%
65%
43%
36%
62%
70%
64%
67%
40%
a
ab
a
l
l
l
l
19%
14%
11%
25%
53%
92%
8%
18%
3%
4%
6%
81%
Postpay/ monthly contract
148
44
16
59
253
1100
123
98
10
16
28
1133
45%
25%
14%
20%
34%
56%
64%
36%
29%
32%
31%
60%
bcd
c
hijk
12%
4%
1%
5%
21%
90%
10%
8%
1%
1%
2%
92%
Other
-
-
-
-
1
6
-
1
-
-
-
5
-%
-%
-%
-%
*%
*%
-%
*%
-%
-%
-%
*%
-%
-%
-%
-%
10%
100%
-%
11%
-%
-%
-%
90%
Don't know
-
-
3
3
3
4
-
4
1
2
2
1
-%
-%
3%
1%
*%
*%
-%
1%
2%
5%
2%
*%
ab
l
l
l
l
-%
-%
68%
68%
68%
100%
-%
83%
13%
57%
39%
19%
CONTRACT TYPE
Subsidised handset
128
35
14
49
215
991
111
85
10
14
25
1024
39%
20%
12%
17%
29%
51%
58%
31%
28%
27%
28%
54%
bcd
c
hijk
12%
3%
1%
4%
19%
89%
10%
8%
1%
1%
2%
92%
SIM only
19
7
2
8
33
96
10
11
*
2
2
95
6%
4%
1%
3%
4%
5%
5%
4%
1%
4%
2%
5%
c
18%
6%
2%
8%
31%
90%
9%
11%
*%
2%
2%
89%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 28
Page 54
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD5 (QD11A). When you signed up for your current mobile contract did you get a handset with the contract or did you only get a SIM card? (SINGLE CODE)
Base : Those who use a postpay/ contract mobile phone
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
*b
~c
d
e
f
g
h
~i
~j
*k
l
Unweighted total
162
60
28
88
305
1189
116
118
15
20
41
1195
Effective Weighted Sample
134
51
22
73
259
1003
97
94
13
17
33
1019
Total
148
44
16
59
253
1100
123
98
10
16
28
1133
12%
4%
1%
5%
21%
90%
10%
8%
1%
1%
2%
92%
Handset and contract
128
35
14
49
215
991
111
85
10
14
25
1024
87%
79%
88%
82%
85%
90%
90%
87%
96%
87%
89%
90%
12%
3%
1%
4%
19%
89%
10%
8%
1%
1%
2%
92%
SIM card only
19
7
2
8
33
96
10
11
*
2
2
95
13%
15%
10%
14%
13%
9%
8%
12%
4%
13%
7%
8%
18%
6%
2%
8%
31%
90%
9%
11%
*%
2%
2%
89%
Don't know
1
3
*
3
5
13
2
2
-
-
1
13
1%
6%
1%
5%
2%
1%
1%
2%
-%
-%
3%
1%
a
6%
17%
1%
19%
37%
88%
12%
11%
-%
-%
6%
90%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 29
Page 55
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD6 (QD24B). Do you personally use a smartphone? IF UNSURE - A smartphone is a phone on which you can easily access emails, download files and applications, as well as view websites and generally surf the internet. Popular brands of
smartphone include BlackBerry, iPhone and Android phones such as the HTC Desire.
Base : Those who personally use a mobile phone
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
Unweighted total
400
260
215
475
1032
2374
191
395
59
78
143
2187
Effective Weighted Sample
328
212
178
385
839
1935
156
307
49
60
115
1815
Total
327
177
115
292
743
1955
193
271
36
52
89
1888
15%
8%
5%
14%
34%
91%
9%
13%
2%
2%
4%
87%
Yes
99
16
6
22
218
936
116
79
10
13
15
978
30%
9%
5%
7%
29%
48%
60%
29%
27%
24%
17%
52%
bcd
f
k
hijk
9%
1%
1%
2%
21%
89%
11%
7%
1%
1%
1%
93%
No
227
161
107
268
523
1013
76
190
26
39
74
904
69%
91%
93%
92%
70%
52%
39%
70%
73%
75%
83%
48%
a
a
a
g
l
l
l
hl
21%
15%
10%
24%
48%
92%
7%
17%
2%
4%
7%
82%
Don't know
1
-
2
2
2
5
1
1
-
*
-
6
*%
-%
2%
1%
*%
*%
1%
1%
-%
*%
-%
*%
b
21%
-%
33%
33%
33%
78%
16%
20%
-%
3%
-%
83%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 30
Page 56
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD7 (QD27). SHOWCARD How likely is it that you will get a smartphone in the next 12 months? (SINGLE CODE)
Base : Those without a smartphone
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
Unweighted total
294
236
203
439
763
1346
82
299
45
63
121
1140
Effective Weighted Sample
240
191
169
353
618
1085
68
235
37
50
97
936
Total
227
161
107
268
523
1013
76
190
26
39
74
904
21%
15%
10%
24%
48%
92%
7%
17%
2%
4%
7%
82%
Certain to
2
3
1
4
8
22
2
4
1
-
-
21
1%
2%
1%
2%
2%
2%
3%
2%
2%
-%
-%
2%
6%
12%
6%
17%
32%
85%
9%
14%
2%
-%
-%
85%
Very likely
9
3
1
4
17
58
6
9
1
3
2
56
4%
2%
1%
1%
3%
6%
8%
5%
2%
7%
2%
6%
14%
4%
2%
6%
26%
89%
10%
14%
1%
4%
2%
86%
Likely
10
3
1
4
27
85
13
12
-
*
4
88
5%
2%
1%
2%
5%
8%
18%
6%
-%
1%
6%
10%
d
f
ij
10%
3%
1%
4%
28%
86%
14%
12%
-%
*%
4%
88%
TOTAL LIKELY
21
9
4
13
52
165
22
25
1
3
6
166
9%
5%
4%
5%
10%
16%
29%
13%
5%
8%
8%
18%
cd
f
ik
11%
5%
2%
7%
28%
87%
12%
13%
1%
2%
3%
87%
Unlikely
43
13
8
22
61
144
12
22
1
4
9
134
19%
8%
8%
8%
12%
14%
16%
12%
4%
11%
12%
15%
bcd
27%
8%
5%
14%
39%
92%
8%
14%
1%
3%
6%
85%
Very unlikely
60
43
22
65
122
240
12
42
4
6
17
210
27%
27%
20%
24%
23%
24%
15%
22%
14%
14%
23%
23%
24%
17%
9%
26%
48%
95%
5%
17%
1%
2%
7%
83%
Certain not to
78
88
66
154
232
335
18
86
17
25
37
269
34%
55%
62%
58%
44%
33%
23%
45%
64%
63%
50%
30%
a
a
a
l
hl
hl
l
22%
25%
19%
44%
65%
94%
5%
24%
5%
7%
10%
76%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 30
Page 57
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD7 (QD27). SHOWCARD How likely is it that you will get a smartphone in the next 12 months? (SINGLE CODE)
Base : Those without a smartphone
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
Unweighted total
294
236
203
439
763
1346
82
299
45
63
121
1140
Effective Weighted Sample
240
191
169
353
618
1085
68
235
37
50
97
936
Total
227
161
107
268
523
1013
76
190
26
39
74
904
21%
15%
10%
24%
48%
92%
7%
17%
2%
4%
7%
82%
TOTAL UNLIKELY
181
144
97
241
415
719
41
150
22
34
62
613
80%
90%
90%
90%
79%
71%
54%
79%
82%
88%
84%
68%
a
a
a
g
l
l
l
24%
19%
13%
31%
54%
94%
5%
20%
3%
4%
8%
80%
Don't know
25
8
6
14
56
128
13
16
3
2
6
126
11%
5%
6%
5%
11%
13%
17%
8%
13%
4%
7%
14%
bd
hj
18%
6%
5%
10%
40%
91%
9%
11%
2%
1%
4%
89%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 31
Page 58
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD8 (QD38). Why are you unlikely to get a smartphone at home in the next 12 months? (MULTI CODE) UNPROMPTED
Base : Those unlikely to get a smartphone in the next 12 months
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
*g
h
*i
*j
k
l
Unweighted total
240
213
182
395
624
1010
46
247
39
57
105
816
Effective Weighted Sample
197
172
151
317
505
816
37
195
32
45
84
671
Total
181
144
97
241
415
719
41
150
22
34
62
613
24%
19%
13%
31%
54%
94%
5%
20%
3%
4%
8%
80%
No need
124
104
62
166
257
455
26
92
13
26
34
389
68%
72%
64%
69%
62%
63%
62%
61%
58%
75%
55%
64%
k
26%
22%
13%
34%
53%
94%
5%
19%
3%
5%
7%
81%
Satisfied with using home phones/ other
mobile phones
31
21
17
38
70
116
1
31
5
8
13
84
17%
15%
18%
16%
17%
16%
3%
21%
23%
22%
21%
14%
g
l
26%
18%
14%
32%
59%
99%
1%
27%
4%
7%
11%
72%
Can't afford it
26
12
4
16
72
102
12
15
1
1
7
101
14%
8%
4%
7%
17%
14%
29%
10%
3%
2%
11%
16%
cd
f
hij
22%
10%
3%
14%
62%
88%
10%
13%
1%
1%
6%
87%
Don't know how you use smartphones
27
29
25
54
77
105
3
33
7
11
15
75
15%
20%
26%
23%
19%
15%
7%
22%
30%
33%
25%
12%
a
a
l
l
l
l
24%
27%
23%
50%
71%
96%
3%
30%
6%
11%
14%
69%
Too expensive to set up/ buy
6
11
2
13
30
53
3
13
3
3
3
41
4%
7%
2%
5%
7%
7%
7%
9%
13%
8%
5%
7%
c
12%
19%
4%
23%
55%
96%
5%
23%
5%
5%
6%
75%
Contracts are too expensive
6
6
1
7
19
33
2
8
3
1
3
26
3%
4%
1%
3%
5%
5%
5%
5%
13%
4%
4%
4%
l
16%
16%
3%
19%
55%
95%
6%
23%
8%
4%
8%
75%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 31
Page 59
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD8 (QD38). Why are you unlikely to get a smartphone at home in the next 12 months? (MULTI CODE) UNPROMPTED
Base : Those unlikely to get a smartphone in the next 12 months
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
*g
h
*i
*j
k
l
Unweighted total
240
213
182
395
624
1010
46
247
39
57
105
816
Effective Weighted Sample
197
172
151
317
505
816
37
195
32
45
84
671
Total
181
144
97
241
415
719
41
150
22
34
62
613
24%
19%
13%
31%
54%
94%
5%
20%
3%
4%
8%
80%
Calls are too expensive
1
1
-
1
9
14
2
3
1
-
2
11
1%
1%
-%
1%
2%
2%
4%
2%
6%
-%
3%
2%
7%
8%
-%
8%
59%
91%
10%
22%
8%
-%
14%
76%
Don't like being contactable/ lack of privacy
1
1
-
1
4
5
-
-
-
-
-
5
1%
1%
-%
*%
1%
1%
-%
-%
-%
-%
-%
1%
25%
18%
-%
18%
88%
100%
-%
-%
-%
-%
-%
100%
Other
7
4
7
11
21
43
4
16
1
1
6
31
4%
3%
7%
5%
5%
6%
11%
10%
5%
3%
9%
5%
l
16%
9%
15%
25%
44%
92%
9%
34%
2%
2%
12%
67%
ANY INVOLUNTARY REASONS
58
49
29
77
171
258
17
57
10
15
25
219
32%
34%
30%
32%
41%
36%
42%
38%
44%
42%
40%
36%
21%
17%
10%
28%
62%
93%
6%
21%
3%
5%
9%
78%
ANY VOLUNTARY REASONS
143
117
72
189
299
523
27
109
16
29
42
441
79%
81%
75%
79%
72%
73%
65%
73%
72%
84%
67%
72%
k
26%
21%
13%
34%
54%
95%
5%
20%
3%
5%
8%
80%
ONLY VOLUNTARY REASONS
116
93
60
153
227
425
20
80
12
20
31
367
64%
64%
63%
64%
55%
59%
48%
53%
54%
57%
50%
60%
26%
21%
14%
34%
51%
95%
4%
18%
3%
4%
7%
82%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 31
Page 60
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD8 (QD38). Why are you unlikely to get a smartphone at home in the next 12 months? (MULTI CODE) UNPROMPTED
Base : Those unlikely to get a smartphone in the next 12 months
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
*g
h
*i
*j
k
l
Unweighted total
240
213
182
395
624
1010
46
247
39
57
105
816
Effective Weighted Sample
197
172
151
317
505
816
37
195
32
45
84
671
Total
181
144
97
241
415
719
41
150
22
34
62
613
24%
19%
13%
31%
54%
94%
5%
20%
3%
4%
8%
80%
Don't know
1
1
3
3
4
7
1
2
-
-
2
6
1%
1%
3%
1%
1%
1%
2%
1%
-%
-%
3%
1%
19%
10%
32%
42%
53%
86%
11%
20%
-%
-%
20%
80%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 32
Page 61
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD9 (QD6). SHOWCARD Thinking about mobile phones, do you ever have/ think you might have difficulties with any of the following? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Navigating the phone's menu system to use
the different features on your phone
15
17
25
42
56
78
4
43
10
21
26
41
4%
8%
13%
10%
6%
4%
2%
12%
17%
24%
20%
2%
a
a
a
l
l
hl
hl
18%
20%
31%
51%
68%
93%
5%
52%
12%
26%
31%
49%
Writing text messages
13
19
26
46
56
71
5
43
9
20
21
33
4%
9%
13%
11%
6%
3%
2%
12%
17%
22%
16%
2%
a
a
a
l
l
hl
l
17%
26%
35%
60%
73%
93%
6%
56%
12%
26%
27%
44%
Pressing the buttons on your mobile phone
13
9
17
26
32
44
1
33
11
19
17
13
3%
4%
9%
6%
4%
2%
*%
9%
21%
21%
14%
1%
ab
l
hl
hl
l
27%
19%
37%
56%
70%
96%
2%
71%
24%
40%
38%
29%
Seeing and being able to read the digital
display
7
7
15
23
28
39
2
32
14
18
15
10
2%
4%
8%
6%
3%
2%
1%
9%
26%
20%
12%
1%
ab
a
l
hkl
hl
l
16%
18%
37%
55%
68%
94%
4%
76%
34%
43%
37%
24%
Hearing the phone ring, even with the volume
turned up
7
5
12
18
24
36
1
28
7
22
12
10
2%
3%
6%
4%
3%
2%
*%
8%
12%
25%
9%
1%
ab
a
l
l
hikl
l
17%
14%
32%
46%
62%
95%
2%
74%
18%
57%
32%
28%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 32
Page 62
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD9 (QD6). SHOWCARD Thinking about mobile phones, do you ever have/ think you might have difficulties with any of the following? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Hearing the person on the other end of the
line in a conversation, even with the volume
turned up
2
8
11
19
23
33
2
28
7
21
10
10
1%
4%
6%
5%
3%
2%
1%
8%
12%
24%
8%
1%
a
a
a
l
l
hkl
l
6%
23%
30%
53%
64%
90%
6%
77%
19%
57%
27%
27%
Seeing the numbers used to dial with
4
8
13
21
24
26
2
22
10
14
12
6
1%
4%
7%
5%
3%
1%
1%
6%
18%
16%
9%
*%
a
a
a
l
hl
hl
l
15%
29%
45%
74%
84%
90%
7%
79%
34%
50%
42%
22%
Picking up the handset when your mobile
rings
2
4
7
11
14
17
1
11
4
6
8
8
1%
2%
3%
3%
2%
1%
1%
3%
7%
7%
6%
*%
a
a
l
l
l
l
10%
20%
36%
57%
77%
88%
6%
57%
21%
31%
40%
42%
Holding the mobile phone to your ear
3
2
6
8
12
13
-
10
3
6
6
3
1%
1%
3%
2%
1%
1%
-%
3%
5%
7%
5%
*%
a
l
l
hl
l
22%
17%
44%
60%
86%
94%
-%
76%
21%
46%
45%
23%
Any other difficulties
10
3
4
8
14
49
1
6
1
1
2
44
3%
1%
2%
2%
2%
2%
*%
2%
2%
2%
2%
2%
20%
6%
9%
15%
27%
98%
2%
13%
2%
3%
4%
87%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 32
Page 63
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD9 (QD6). SHOWCARD Thinking about mobile phones, do you ever have/ think you might have difficulties with any of the following? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
No, none
317
164
125
289
736
1884
196
239
30
37
77
1853
87%
78%
64%
71%
82%
88%
95%
66%
55%
42%
59%
93%
bcd
c
c
f
j
j
hijk
15%
8%
6%
14%
35%
90%
9%
11%
1%
2%
4%
89%
Don't know
4
10
21
32
39
39
2
23
3
7
11
18
1%
5%
11%
8%
4%
2%
1%
6%
5%
8%
8%
1%
a
ab
a
l
l
l
l
11%
25%
51%
76%
93%
94%
5%
54%
7%
17%
26%
44%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 33
Page 64
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE1. Does your household have a PC, laptop, netbook or tablet computer? (MULTI CODE OPTIONS 1-4 ONLY)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Yes - PC
185
79
39
119
301
990
94
121
15
24
44
972
51%
38%
20%
29%
34%
46%
46%
33%
26%
27%
34%
49%
bcd
cd
c
hijk
17%
7%
4%
11%
28%
91%
9%
11%
1%
2%
4%
89%
Yes - laptop
209
77
28
105
361
1310
147
151
17
29
42
1311
57%
37%
14%
26%
40%
61%
71%
42%
31%
33%
32%
66%
bcd
cd
c
f
k
hijk
14%
5%
2%
7%
25%
90%
10%
10%
1%
2%
3%
90%
Yes - netbook
25
8
2
9
29
172
9
17
3
4
4
166
7%
4%
1%
2%
3%
8%
4%
5%
5%
4%
3%
8%
cd
c
hk
13%
4%
1%
5%
16%
95%
5%
9%
2%
2%
2%
91%
Yes - tablet computer - e.g. iPad
37
9
2
11
45
252
27
29
2
5
5
253
10%
4%
1%
3%
5%
12%
13%
8%
4%
6%
4%
13%
bcd
c
hijk
13%
3%
1%
4%
16%
89%
10%
10%
1%
2%
2%
90%
TOTAL YES
295
132
64
196
550
1732
186
218
24
41
72
1711
81%
62%
32%
48%
61%
81%
91%
60%
44%
46%
56%
86%
bcd
cd
c
f
ij
hijk
15%
7%
3%
10%
29%
90%
10%
11%
1%
2%
4%
89%
No
69
78
131
209
344
400
19
143
31
47
57
279
19%
37%
67%
51%
38%
19%
9%
40%
56%
53%
44%
14%
a
abd
ab
g
l
hl
hl
l
16%
18%
31%
49%
81%
94%
4%
34%
7%
11%
13%
66%
Don't know
-
2
1
3
4
3
1
1
-
1
*
3
-%
1%
1%
1%
*%
*%
*%
*%
-%
1%
*%
*%
-%
47%
26%
73%
89%
77%
17%
19%
-%
19%
6%
83%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 34
Page 65
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE2. Do you or does anyone in your household have access to the internet/ Worldwide Web at HOME (via any device, e.g. PC, mobile phone etc)? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Yes - have access and use at home
274
119
48
166
501
1663
176
194
21
36
61
1657
75%
56%
24%
41%
56%
78%
86%
53%
38%
41%
47%
83%
bcd
cd
c
f
ij
hijk
15%
6%
3%
9%
27%
90%
10%
10%
1%
2%
3%
90%
Yes - have access but don't use at home
15
12
7
19
30
42
4
18
3
3
8
27
4%
6%
3%
5%
3%
2%
2%
5%
6%
3%
6%
1%
l
l
l
32%
26%
15%
40%
65%
90%
10%
40%
7%
5%
16%
59%
No do not have access at home
75
77
136
213
356
419
23
149
31
49
60
298
21%
37%
69%
52%
40%
20%
11%
41%
57%
55%
46%
15%
a
abd
ab
g
l
hl
hl
l
17%
17%
30%
48%
79%
94%
5%
33%
7%
11%
13%
67%
Don't know
*
4
6
10
11
10
2
1
-
*
1
11
*%
2%
3%
2%
1%
*%
1%
*%
-%
*%
1%
1%
a
a
a
2%
29%
47%
77%
87%
83%
15%
11%
-%
3%
8%
88%
INTERNET ACCESS AT HOME
YES
289
131
54
185
531
1705
181
212
24
39
68
xx-xxxx-xxxx
79%
62%
28%
45%
59%
80%
88%
59%
43%
44%
53%
84%
bcd
cd
c
f
ij
hijk
15%
7%
3%
10%
28%
90%
10%
11%
1%
2%
4%
89%
NO
75
77
136
213
356
419
23
149
31
49
60
298
21%
37%
69%
52%
40%
20%
11%
41%
57%
55%
46%
15%
a
abd
ab
g
l
hl
hl
l
17%
17%
30%
48%
79%
94%
5%
33%
7%
11%
13%
67%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 35
Page 66
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE3 (IN6). SHOWCARD Do you ever access the internet anywhere other than in your home at all? IF YES: Where is that? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Your workplace
80
5
1
6
36
566
62
30
4
6
-
596
22%
3%
*%
2%
4%
26%
30%
8%
7%
7%
-%
30%
bcd
c
k
k
k
hijk
13%
1%
*%
1%
6%
90%
10%
5%
1%
1%
-%
95%
Anywhere - using a 3G mobile phone/
smartphone
36
5
1
6
104
454
73
35
5
5
4
495
10%
2%
*%
1%
12%
21%
35%
10%
9%
6%
3%
25%
bcd
c
f
k
k
hijk
7%
1%
*%
1%
20%
86%
14%
7%
1%
1%
1%
93%
In someone else's home
17
4
6
10
73
192
14
23
5
4
11
185
5%
2%
3%
2%
8%
9%
7%
6%
9%
4%
9%
9%
8%
2%
3%
5%
35%
92%
7%
11%
2%
2%
5%
89%
Library
13
8
2
10
38
89
27
14
2
-
3
103
3%
4%
1%
2%
4%
4%
13%
4%
3%
-%
2%
5%
f
j
j
11%
6%
2%
8%
32%
76%
23%
12%
2%
-%
2%
88%
School/ college
4
*
-
*
21
94
14
5
1
1
1
109
1%
*%
-%
*%
2%
4%
7%
1%
1%
1%
1%
5%
d
hjk
3%
*%
-%
*%
19%
83%
13%
4%
*%
*%
1%
96%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 35
Page 67
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE3 (IN6). SHOWCARD Do you ever access the internet anywhere other than in your home at all? IF YES: Where is that? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Anywhere - using Wi-Fi/ wireless broadband
and a laptop/ portable media player/ portable
games console/ tablet computer
13
4
-
4
19
101
9
17
2
5
4
94
4%
2%
-%
1%
2%
5%
4%
5%
3%
5%
3%
5%
cd
c
12%
3%
-%
3%
17%
91%
8%
15%
1%
4%
4%
85%
University
3
-
-
-
2
47
12
5
-
-
-
56
1%
-%
-%
-%
*%
2%
6%
1%
-%
-%
-%
3%
d
f
k
5%
-%
-%
-%
4%
79%
20%
8%
-%
-%
-%
94%
Internet café
8
2
-
2
8
35
5
4
1
-
1
37
2%
1%
-%
*%
1%
2%
2%
1%
1%
-%
1%
2%
cd
19%
4%
-%
4%
19%
85%
11%
10%
2%
-%
3%
90%
Other
14
6
3
9
19
42
7
7
-
1
5
44
4%
3%
1%
2%
2%
2%
4%
2%
-%
2%
4%
2%
27%
12%
5%
17%
38%
83%
14%
15%
-%
3%
10%
86%
No, do not
219
183
185
368
639
1014
73
263
43
74
108
833
60%
86%
94%
90%
71%
48%
36%
73%
79%
83%
83%
42%
a
abd
a
g
l
l
hl
hl
20%
17%
17%
34%
58%
93%
7%
24%
4%
7%
10%
76%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 35
Page 68
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE3 (IN6). SHOWCARD Do you ever access the internet anywhere other than in your home at all? IF YES: Where is that? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
EVER USE INTERNET AT HOME OR
ELSEWHERE
289
121
51
172
561
1768
190
210
23
37
64
1757
79%
57%
26%
42%
62%
83%
92%
58%
42%
42%
49%
88%
bcd
cd
c
f
ij
hijk
15%
6%
3%
9%
29%
90%
10%
11%
1%
2%
3%
89%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 36
Page 69
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE4 (QE23). SHOWCARD And how often do you personally use the internet nowadays either at home or elsewhere? (SINGLE CODE)
Base : Those who use the internet at home or elsewhere
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
Unweighted total
337
175
83
258
729
2037
185
273
35
44
92
1964
Effective Weighted Sample
279
146
71
216
605
xx-xxxx-xxxx
152
219
30
37
75
1652
Total
289
121
51
172
561
1768
190
210
23
37
64
1757
15%
6%
3%
9%
29%
90%
10%
11%
1%
2%
3%
89%
Every day
189
57
17
74
311
1276
127
129
14
19
35
1277
65%
47%
33%
43%
55%
72%
67%
62%
60%
53%
54%
73%
bcd
hjk
13%
4%
1%
5%
22%
91%
9%
9%
1%
1%
2%
91%
Several times a week
56
35
13
48
114
274
41
34
4
8
11
286
19%
29%
26%
28%
20%
15%
21%
16%
19%
23%
17%
16%
a
a
17%
11%
4%
15%
36%
86%
13%
11%
1%
3%
3%
90%
At least once a week
23
13
5
18
60
110
14
14
*
3
6
112
8%
11%
9%
10%
11%
6%
7%
6%
1%
9%
10%
6%
18%
10%
4%
14%
48%
88%
11%
11%
*%
3%
5%
89%
At least once a month
5
6
5
11
29
37
4
12
2
2
3
28
2%
5%
9%
6%
5%
2%
2%
6%
8%
6%
5%
2%
a
a
a
l
l
12%
16%
12%
27%
72%
91%
9%
29%
5%
5%
7%
69%
A few times a year
5
1
2
3
8
18
1
5
1
1
3
13
2%
1%
4%
2%
1%
1%
*%
3%
3%
1%
5%
1%
l
l
26%
7%
10%
17%
43%
97%
3%
29%
4%
3%
17%
69%
Less than once a year
2
-
*
*
2
4
-
1
-
-
1
3
1%
-%
1%
*%
*%
*%
-%
1%
-%
-%
2%
*%
l
38%
-%
9%
9%
60%
100%
-%
26%
-%
-%
26%
71%
Never
9
9
7
15
25
31
4
13
2
3
5
23
3%
7%
13%
9%
5%
2%
2%
6%
8%
8%
8%
1%
a
a
l
l
l
l
25%
24%
19%
43%
71%
87%
12%
36%
5%
8%
14%
65%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 36
Page 70
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE4 (QE23). SHOWCARD And how often do you personally use the internet nowadays either at home or elsewhere? (SINGLE CODE)
Base : Those who use the internet at home or elsewhere
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
Unweighted total
337
175
83
258
729
2037
185
273
35
44
92
1964
Effective Weighted Sample
279
146
71
216
605
xx-xxxx-xxxx
152
219
30
37
75
1652
Total
289
121
51
172
561
1768
190
210
23
37
64
1757
15%
6%
3%
9%
29%
90%
10%
11%
1%
2%
3%
89%
TOTAL AT LEAST ONCE A WEEK
267
105
34
139
485
1660
182
177
19
31
51
1675
93%
87%
68%
81%
87%
94%
95%
84%
81%
85%
81%
95%
bcd
c
c
hijk
14%
6%
2%
8%
26%
90%
10%
10%
1%
2%
3%
91%
TOTAL EVER
278
113
41
154
525
1718
186
195
21
34
59
1718
96%
93%
82%
90%
94%
97%
98%
93%
92%
92%
92%
98%
cd
c
hijk
15%
6%
2%
8%
27%
90%
10%
10%
1%
2%
3%
90%
Don't know
2
-
3
3
11
18
-
2
-
-
-
16
1%
-%
5%
2%
2%
1%
-%
1%
-%
-%
-%
1%
ab
9%
-%
15%
15%
61%
100%
-%
12%
-%
-%
-%
87%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 37
Page 71
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE5 (QE9). SHOWCARD Which of these methods does your household use to connect to the internet at home? (MULTI CODE)
Base : Those with access to the internet at home
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
Unweighted total
341
188
90
278
699
1975
177
282
37
48
101
1884
Effective Weighted Sample
279
159
75
233
583
1639
145
225
32
40
82
1583
Total
289
131
54
185
531
1705
181
212
24
39
68
xx-xxxx-xxxx
15%
7%
3%
10%
28%
90%
10%
11%
1%
2%
4%
89%
Ordinary phone line - dialup access
4
1
*
2
5
16
1
1
-
-
1
16
2%
1%
1%
1%
1%
1%
1%
1%
-%
-%
2%
1%
25%
8%
2%
10%
28%
91%
8%
8%
-%
-%
8%
93%
Fixed Broadband ADSL through a phone line
or cable service - perhaps using a Wi-Fi
router,
274
124
47
170
459
1513
163
191
22
33
58
1488
95%
95%
86%
92%
86%
89%
90%
90%
93%
86%
85%
88%
c
c
16%
7%
3%
10%
27%
90%
10%
11%
1%
2%
3%
89%
Mobile Broadband from a mobile network -
connecting via a USB stick or dongle, or built
in connectivity in a laptop or netbook or tablet
computer
28
7
5
12
63
258
21
24
1
6
8
261
10%
5%
9%
7%
12%
15%
12%
11%
6%
17%
11%
16%
10%
2%
2%
4%
22%
90%
8%
8%
*%
2%
3%
92%
Access to the internet using a mobile phone
or smartphone - through a Wi-Fi network or
your phone's mobile network
40
3
2
5
94
404
40
32
4
8
6
415
14%
3%
3%
3%
18%
24%
22%
15%
17%
22%
9%
25%
bcd
hk
9%
1%
*%
1%
21%
90%
9%
7%
1%
2%
1%
93%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 37
Page 72
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE5 (QE9). SHOWCARD Which of these methods does your household use to connect to the internet at home? (MULTI CODE)
Base : Those with access to the internet at home
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
Unweighted total
341
188
90
278
699
1975
177
282
37
48
101
1884
Effective Weighted Sample
279
159
75
233
583
1639
145
225
32
40
82
1583
Total
289
131
54
185
531
1705
181
212
24
39
68
xx-xxxx-xxxx
15%
7%
3%
10%
28%
90%
10%
11%
1%
2%
4%
89%
Accessing the internet on a device such as a
laptop or tablet using your mobile phone's
internet connection - known as tethering
4
1
-
1
8
38
3
4
-
-
-
37
1%
1%
-%
*%
2%
2%
2%
2%
-%
-%
-%
2%
11%
2%
-%
2%
20%
96%
7%
9%
-%
-%
-%
92%
ISDN line - mid speed access, allows you to
make voice calls at the same time as using
the internet
-
-
-
-
-
2
-
-
-
-
-
2
-%
-%
-%
-%
-%
*%
-%
-%
-%
-%
-%
*%
-%
-%
-%
-%
-%
100%
-%
-%
-%
-%
-%
100%
TOTAL NARROWBAND
4
1
*
2
5
18
1
1
-
-
1
18
2%
1%
1%
1%
1%
1%
1%
1%
-%
-%
2%
1%
22%
8%
2%
9%
25%
92%
7%
7%
-%
-%
7%
94%
TOTAL BROADBAND (INC. USING MOBILE
PHONE)
282
128
49
177
515
1675
175
207
23
38
64
1653
98%
98%
91%
96%
97%
98%
97%
98%
97%
97%
95%
98%
c
c
k
15%
7%
3%
10%
28%
90%
9%
11%
1%
2%
3%
89%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 37
Page 73
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE5 (QE9). SHOWCARD Which of these methods does your household use to connect to the internet at home? (MULTI CODE)
Base : Those with access to the internet at home
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
Unweighted total
341
188
90
278
699
1975
177
282
37
48
101
1884
Effective Weighted Sample
279
159
75
233
583
1639
145
225
32
40
82
1583
Total
289
131
54
185
531
1705
181
212
24
39
68
xx-xxxx-xxxx
15%
7%
3%
10%
28%
90%
10%
11%
1%
2%
4%
89%
TOTAL BROADBAND (EXC. USING
MOBILE PHONE)
280
127
49
176
498
1630
173
201
22
34
62
1611
97%
97%
91%
95%
94%
96%
96%
95%
93%
87%
91%
96%
c
c
j
15%
7%
3%
10%
27%
90%
10%
11%
1%
2%
3%
89%
MOBILE BROADBAND ONLY
6
3
2
6
29
97
9
8
-
1
4
102
2%
3%
4%
3%
5%
6%
5%
4%
-%
1%
6%
6%
5%
3%
2%
5%
26%
88%
8%
7%
-%
*%
4%
93%
Other
2
-
-
-
1
4
-
-
-
-
-
4
1%
-%
-%
-%
*%
*%
-%
-%
-%
-%
-%
*%
44%
-%
-%
-%
17%
100%
-%
-%
-%
-%
-%
100%
Don't know
2
1
5
6
12
15
5
4
1
1
2
16
1%
1%
8%
3%
2%
1%
3%
2%
3%
3%
3%
1%
abd
12%
6%
23%
29%
59%
76%
23%
19%
4%
6%
11%
82%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 38
Page 74
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE5 (QE9). SHOWCARD Which of these methods does your household use to connect to the internet at home? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Ordinary phone line - dialup access
4
1
*
2
5
16
1
1
-
-
1
16
1%
1%
*%
*%
1%
1%
1%
*%
-%
-%
1%
1%
25%
8%
2%
10%
28%
91%
8%
8%
-%
-%
8%
93%
Fixed Broadband ADSL through a phone line
or cable service - perhaps using a Wi-Fi
router,
274
124
47
170
459
1513
163
191
22
33
58
1488
75%
58%
24%
42%
51%
71%
79%
53%
40%
38%
45%
75%
bcd
cd
c
f
ij
hijk
16%
7%
3%
10%
27%
90%
10%
11%
1%
2%
3%
89%
Mobile Broadband from a mobile network -
connecting via a USB stick or dongle, or built
in connectivity in a laptop or netbook or tablet
computer
28
7
5
12
63
258
21
24
1
6
8
261
8%
3%
3%
3%
7%
12%
10%
7%
2%
7%
6%
13%
bcd
hik
10%
2%
2%
4%
22%
90%
8%
8%
*%
2%
3%
92%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 38
Page 75
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE5 (QE9). SHOWCARD Which of these methods does your household use to connect to the internet at home? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Access to the internet using a mobile phone
or smartphone - through a Wi-Fi network or
your phone's mobile network
40
3
2
5
94
404
40
32
4
8
6
415
11%
2%
1%
1%
10%
19%
19%
9%
8%
10%
5%
21%
bcd
hijk
9%
1%
*%
1%
21%
90%
9%
7%
1%
2%
1%
93%
Accessing the internet on a device such as a
laptop or tablet using your mobile phone's
internet connection - known as tethering
4
1
-
1
8
38
3
4
-
-
-
37
1%
*%
-%
*%
1%
2%
1%
1%
-%
-%
-%
2%
11%
2%
-%
2%
20%
96%
7%
9%
-%
-%
-%
92%
ISDN line - mid speed access, allows you to
make voice calls at the same time as using
the internet
-
-
-
-
-
2
-
-
-
-
-
2
-%
-%
-%
-%
-%
*%
-%
-%
-%
-%
-%
*%
-%
-%
-%
-%
-%
100%
-%
-%
-%
-%
-%
100%
TOTAL NARROWBAND
4
1
*
2
5
18
1
1
-
-
1
18
1%
1%
*%
*%
1%
1%
1%
*%
-%
-%
1%
1%
22%
8%
2%
9%
25%
92%
7%
7%
-%
-%
7%
94%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 38
Page 76
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE5 (QE9). SHOWCARD Which of these methods does your household use to connect to the internet at home? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
TOTAL BROADBAND (INC. USING MOBILE
PHONE)
282
128
49
177
515
1675
175
207
23
38
64
1653
78%
60%
25%
44%
57%
78%
85%
57%
42%
43%
50%
83%
bcd
cd
c
f
ij
hijk
15%
7%
3%
10%
28%
90%
9%
11%
1%
2%
3%
89%
TOTAL BROADBAND (EXC. USING
MOBILE PHONE)
280
127
49
176
498
1630
173
201
22
34
62
1611
77%
60%
25%
43%
55%
76%
84%
56%
40%
38%
48%
81%
bcd
cd
c
f
ij
hijk
15%
7%
3%
10%
27%
90%
10%
11%
1%
2%
3%
89%
MOBILE BROADBAND ONLY
6
3
2
6
29
97
9
8
-
1
4
102
2%
2%
1%
1%
3%
5%
4%
2%
-%
1%
3%
5%
hij
5%
3%
2%
5%
26%
88%
8%
7%
-%
*%
4%
93%
Other
2
-
-
-
1
4
-
-
-
-
-
4
*%
-%
-%
-%
*%
*%
-%
-%
-%
-%
-%
*%
44%
-%
-%
-%
17%
100%
-%
-%
-%
-%
-%
100%
Don't know
2
1
5
6
12
15
5
4
1
1
2
16
1%
1%
2%
1%
1%
1%
2%
1%
1%
1%
2%
1%
f
12%
6%
23%
29%
59%
76%
23%
19%
4%
6%
11%
82%
No internet access at home
75
77
136
213
356
419
23
149
31
49
60
298
21%
37%
69%
52%
40%
20%
11%
41%
57%
55%
46%
15%
a
abd
ab
g
l
hl
hl
l
17%
17%
30%
48%
79%
94%
5%
33%
7%
11%
13%
67%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 39
Page 77
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE6 (QE22B). You mentioned that your household has a mobile broadband connection (connecting via a USB stick or dongle, or built-in 3G connectivity in a laptop or another device). Do you personally access the internet in this way, using
mobile broadband?
Base : Those in a household with mobile broadband
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
*a
~b
~c
~d
*e
f
~g
*h
~i
~j
~k
l
Unweighted total
35
11
9
20
77
289
22
32
3
9
12
283
Effective Weighted Sample
30
8
8
16
65
242
19
24
3
6
11
240
Total
28
7
5
12
63
258
21
24
1
6
8
261
10%
2%
2%
4%
22%
90%
8%
8%
*%
2%
3%
92%
Yes
23
6
4
10
57
232
19
18
1
2
6
238
84%
81%
81%
81%
91%
90%
90%
78%
100%
37%
74%
91%
h
9%
2%
2%
4%
22%
90%
8%
7%
1%
1%
2%
93%
No
4
1
1
2
5
22
2
5
-
4
2
20
16%
13%
19%
15%
8%
9%
10%
22%
-%
63%
26%
8%
l
17%
4%
4%
7%
20%
90%
8%
21%
-%
16%
8%
80%
Don't know
-
*
-
*
*
3
-
-
-
-
-
3
-%
7%
-%
4%
1%
1%
-%
-%
-%
-%
-%
1%
-%
14%
-%
14%
14%
100%
-%
-%
-%
-%
-%
100%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 40
Page 78
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE7 (QE22B). You mentioned that your household has a mobile broadband connection (connecting via a USB stick or dongle, or built-in 3G connectivity in a laptop or another device). Do you personally access the internet in this way, using
mobile broadband?
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Yes
23
6
4
10
57
232
19
18
1
2
6
238
6%
3%
2%
2%
6%
11%
9%
5%
2%
3%
4%
12%
bcd
hijk
9%
2%
2%
4%
22%
90%
8%
7%
1%
1%
2%
93%
No
4
1
1
2
5
22
2
5
-
4
2
20
1%
*%
*%
*%
1%
1%
1%
1%
-%
5%
2%
1%
hl
17%
4%
4%
7%
20%
90%
8%
21%
-%
16%
8%
80%
Don't know
-
*
-
*
*
3
-
-
-
-
-
3
-%
*%
-%
*%
*%
*%
-%
-%
-%
-%
-%
*%
-%
14%
-%
14%
14%
100%
-%
-%
-%
-%
-%
100%
DO NOT HAVE MOBILE BROADBAND
CONNECTION IN HOUSEHOLD
337
205
191
396
835
1876
184
338
54
82
122
1732
92%
97%
97%
97%
93%
88%
90%
93%
98%
93%
94%
87%
a
a
a
l
l
l
16%
10%
9%
19%
40%
91%
9%
16%
3%
4%
6%
84%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 41
Page 79
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE8 (QE22C). Which one of these best describes where you use mobile broadband to access the internet? (SINGLE CODE)
Base : Those who use mobile broadband to access the internet
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
~a
~b
~c
~d
*e
f
~g
~h
~i
~j
~k
l
Unweighted total
29
8
7
15
68
258
20
26
3
5
9
256
Effective Weighted Sample
25
6
6
12
58
217
17
19
3
4
8
217
Total
23
6
4
10
57
232
19
18
1
2
6
238
9%
2%
2%
4%
22%
90%
8%
7%
1%
1%
2%
93%
I always use in the home
6
1
3
4
31
77
7
8
*
-
4
81
26%
14%
74%
40%
55%
33%
38%
41%
28%
-%
65%
34%
7%
1%
3%
4%
35%
86%
8%
9%
*%
-%
4%
91%
I mainly use in the home
7
3
-
3
8
37
2
3
*
*
-
37
28%
55%
-%
31%
14%
16%
13%
17%
31%
12%
-%
15%
16%
8%
-%
8%
20%
93%
6%
8%
1%
1%
-%
92%
I use equally in the home and outside the
home
4
1
1
2
14
83
9
1
-
*
1
89
15%
15%
26%
20%
24%
36%
44%
8%
-%
9%
16%
37%
4%
1%
1%
2%
15%
92%
9%
2%
-%
*%
1%
98%
I mainly use outside the home
6
-
-
-
3
23
1
4
1
1
1
22
24%
-%
-%
-%
6%
10%
5%
19%
41%
40%
19%
9%
22%
-%
-%
-%
13%
91%
4%
14%
2%
4%
4%
86%
I always use outside the home
1
1
-
1
1
12
-
3
-
1
-
9
3%
15%
-%
9%
2%
5%
-%
15%
-%
39%
-%
4%
7%
7%
-%
7%
7%
100%
-%
23%
-%
8%
-%
77%
ALWAYS/ MAINLY USE IN THE HOME
13
4
3
7
39
114
10
11
1
*
4
117
54%
69%
74%
71%
68%
49%
51%
59%
59%
12%
65%
49%
10%
3%
2%
5%
30%
88%
8%
8%
1%
*%
3%
91%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 41
Page 80
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE8 (QE22C). Which one of these best describes where you use mobile broadband to access the internet? (SINGLE CODE)
Base : Those who use mobile broadband to access the internet
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
~a
~b
~c
~d
*e
f
~g
~h
~i
~j
~k
l
Unweighted total
29
8
7
15
68
258
20
26
3
5
9
256
Effective Weighted Sample
25
6
6
12
58
217
17
19
3
4
8
217
Total
23
6
4
10
57
232
19
18
1
2
6
238
9%
2%
2%
4%
22%
90%
8%
7%
1%
1%
2%
93%
ALWAYS/ MAINLY USE OUTSIDE THE
HOME
6
1
-
1
4
35
1
6
1
2
1
31
27%
15%
-%
9%
7%
15%
5%
34%
41%
79%
19%
13%
17%
2%
-%
2%
12%
94%
3%
17%
1%
5%
3%
83%
EVER USE OUTSIDE THE HOME
16
5
1
6
26
154
12
11
1
2
2
156
71%
86%
26%
60%
45%
66%
62%
59%
72%
100%
35%
66%
10%
3%
1%
4%
15%
92%
7%
6%
1%
1%
1%
93%
Don't know
1
-
-
-
-
1
-
-
-
-
-
1
3%
-%
-%
-%
-%
*%
-%
-%
-%
-%
-%
*%
63%
-%
-%
-%
-%
100%
-%
-%
-%
-%
-%
100%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 42
Page 81
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE8 (QE22D). SHOWCARD Which of these best describe what you use to connect to your mobile broadband service (connecting via a USB stick or dongle, or built in 3G connectivity in a laptop or another device)? (MULTI CODE)
Base : Those who use mobile broadband to access the internet
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
~a
~b
~c
~d
*e
f
~g
~h
~i
~j
~k
l
Unweighted total
29
8
7
15
68
258
20
26
3
5
9
256
Effective Weighted Sample
25
6
6
12
58
217
17
19
3
4
8
217
Total
23
6
4
10
57
232
19
18
1
2
6
238
9%
2%
2%
4%
22%
90%
8%
7%
1%
1%
2%
93%
We have a dongle or USB stick that plugs
into a computer or tablet to connect to mobile
broadband
12
3
2
5
39
116
14
10
1
2
4
123
50%
52%
43%
48%
68%
50%
74%
57%
41%
83%
75%
52%
9%
2%
1%
4%
29%
87%
11%
8%
*%
1%
3%
92%
Our computer or tablet has a SIM card built in
that connects to mobile broadband
7
1
1
2
9
58
2
6
-
*
1
55
30%
12%
29%
19%
15%
25%
9%
32%
-%
17%
25%
23%
12%
1%
2%
3%
14%
95%
3%
10%
-%
1%
2%
90%
We have a standalone mobile broadband
modem (MiFi)
4
1
-
1
3
49
-
1
-
-
-
49
16%
15%
-%
9%
6%
21%
-%
4%
-%
-%
-%
21%
8%
2%
-%
2%
7%
98%
-%
2%
-%
-%
-%
98%
Don't know
2
1
1
2
8
22
3
1
1
-
-
23
9%
21%
28%
24%
14%
9%
17%
7%
59%
-%
-%
10%
8%
5%
5%
10%
32%
89%
13%
6%
3%
-%
-%
94%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 43
Page 82
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE9 (QE7). Which Internet Service Provider (ISP) does your household currently use as its MAIN supplier at home? (SINGLE CODE)
Base : Those with access to the internet at home
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
Unweighted total
341
188
90
278
699
1975
177
282
37
48
101
1884
Effective Weighted Sample
279
159
75
233
583
1639
145
225
32
40
82
1583
Total
289
131
54
185
531
1705
181
212
24
39
68
xx-xxxx-xxxx
15%
7%
3%
10%
28%
90%
10%
11%
1%
2%
4%
89%
Virgin Media (NTL/ Telewest/ Blueyonder)
76
31
5
36
121
371
48
55
7
7
23
367
26%
24%
8%
19%
23%
22%
26%
26%
28%
18%
33%
22%
c
c
c
l
18%
7%
1%
8%
29%
88%
11%
13%
2%
2%
5%
87%
BT Total Broadband/ BT Yahoo/ BT
Openworld
57
18
13
31
79
317
30
36
4
9
9
311
20%
14%
23%
17%
15%
19%
17%
17%
15%
24%
14%
18%
17%
5%
4%
9%
23%
92%
9%
10%
1%
3%
3%
90%
Sky
31
18
6
24
80
270
27
35
5
4
7
266
11%
14%
11%
13%
15%
16%
15%
17%
20%
9%
11%
16%
10%
6%
2%
8%
27%
90%
9%
12%
2%
1%
2%
88%
Talk Talk (Carphone Warehouse)
44
23
9
31
83
226
31
24
3
3
5
232
15%
17%
16%
17%
16%
13%
17%
12%
12%
7%
8%
14%
17%
9%
3%
12%
32%
88%
12%
9%
1%
1%
2%
90%
BT (other/ unspecified)
19
12
7
19
36
105
8
12
1
4
4
101
7%
10%
13%
11%
7%
6%
4%
6%
3%
10%
5%
6%
17%
11%
6%
17%
32%
94%
7%
11%
1%
3%
3%
90%
BT Infinity
13
7
-
7
10
69
2
3
-
2
*
69
4%
5%
-%
4%
2%
4%
1%
1%
-%
6%
1%
4%
c
h
17%
9%
-%
9%
14%
96%
3%
4%
-%
3%
1%
96%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 43
Page 83
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE9 (QE7). Which Internet Service Provider (ISP) does your household currently use as its MAIN supplier at home? (SINGLE CODE)
Base : Those with access to the internet at home
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
Unweighted total
341
188
90
278
699
1975
177
282
37
48
101
1884
Effective Weighted Sample
279
159
75
233
583
1639
145
225
32
40
82
1583
Total
289
131
54
185
531
1705
181
212
24
39
68
xx-xxxx-xxxx
15%
7%
3%
10%
28%
90%
10%
11%
1%
2%
4%
89%
Orange
4
2
1
2
10
54
4
3
1
1
1
57
1%
1%
1%
1%
2%
3%
2%
1%
4%
2%
1%
3%
7%
3%
1%
4%
17%
90%
7%
5%
2%
2%
1%
95%
O2
5
1
-
1
16
51
6
6
-
2
2
53
2%
1%
-%
1%
3%
3%
3%
3%
-%
5%
3%
3%
9%
2%
-%
2%
27%
88%
11%
10%
-%
3%
4%
91%
AOL
16
2
1
3
10
50
-
4
-
1
1
47
6%
1%
2%
1%
2%
3%
-%
2%
-%
2%
1%
3%
bd
g
31%
3%
2%
5%
20%
98%
-%
8%
-%
2%
2%
92%
'3'
3
1
1
1
14
29
5
4
1
2
2
29
1%
*%
2%
1%
3%
2%
3%
2%
4%
6%
3%
2%
10%
2%
3%
4%
42%
86%
14%
12%
3%
6%
6%
87%
Plusnet
6
3
1
3
8
25
3
2
-
-
-
27
2%
2%
1%
2%
2%
1%
2%
1%
-%
-%
-%
2%
22%
9%
3%
12%
29%
86%
11%
6%
-%
-%
-%
94%
T-Mobile
1
1
-
1
9
17
3
1
-
-
1
22
*%
1%
-%
1%
2%
1%
2%
*%
-%
-%
1%
1%
3%
6%
-%
6%
39%
78%
14%
2%
-%
-%
2%
97%
Vodafone
1
-
-
-
5
14
-
2
-
-
2
11
*%
-%
-%
-%
1%
1%
-%
1%
-%
-%
2%
1%
5%
-%
-%
-%
39%
100%
-%
15%
-%
-%
11%
83%
Post Office
1
2
1
3
3
13
-
5
-
-
2
9
*%
2%
1%
2%
1%
1%
-%
2%
-%
-%
3%
1%
l
l
9%
19%
5%
24%
26%
100%
-%
37%
-%
-%
17%
66%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 43
Page 84
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE9 (QE7). Which Internet Service Provider (ISP) does your household currently use as its MAIN supplier at home? (SINGLE CODE)
Base : Those with access to the internet at home
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
Unweighted total
341
188
90
278
699
1975
177
282
37
48
101
1884
Effective Weighted Sample
279
159
75
233
583
1639
145
225
32
40
82
1583
Total
289
131
54
185
531
1705
181
212
24
39
68
xx-xxxx-xxxx
15%
7%
3%
10%
28%
90%
10%
11%
1%
2%
4%
89%
Other
4
5
3
8
14
40
6
11
*
2
3
35
1%
4%
6%
4%
3%
2%
4%
5%
2%
5%
4%
2%
a
a
l
9%
11%
7%
18%
30%
88%
14%
25%
1%
5%
6%
77%
TOTAL BT
89
37
20
57
125
491
40
50
4
16
13
481
31%
29%
36%
31%
24%
29%
22%
24%
18%
40%
20%
29%
hik
17%
7%
4%
11%
24%
93%
8%
10%
1%
3%
3%
91%
Don't know
7
5
8
13
31
53
6
11
3
2
7
49
3%
4%
16%
7%
6%
3%
3%
5%
13%
5%
10%
3%
abd
a
l
l
12%
8%
14%
23%
53%
90%
10%
18%
5%
3%
11%
82%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 44
Page 85
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE10 (QE3B). How many people aged 16 or over in your household (including yourself) could access the fixed Broadband connection in your home if they wanted to?
Base : Those with fixed broadband at home where there is more than one person in household
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
*c
d
e
f
g
h
~i
*j
*k
l
Unweighted total
276
140
51
191
517
1572
147
222
30
34
73
1505
Effective Weighted Sample
225
120
44
164
432
1307
120
179
26
29
59
1268
Total
231
104
34
138
402
1362
153
168
19
28
47
1349
15%
7%
2%
9%
27%
90%
10%
11%
1%
2%
3%
89%
1
17
15
6
21
59
112
10
20
1
5
6
105
7%
14%
17%
15%
15%
8%
7%
12%
3%
17%
13%
8%
a
a
a
13%
12%
5%
17%
48%
90%
8%
16%
1%
4%
5%
85%
2
154
81
24
105
232
810
76
100
10
16
28
790
67%
78%
73%
76%
58%
59%
50%
60%
53%
57%
60%
59%
a
a
g
17%
9%
3%
12%
26%
91%
9%
11%
1%
2%
3%
89%
3
30
5
1
6
55
206
34
26
5
4
9
210
13%
5%
3%
5%
14%
15%
23%
15%
24%
16%
19%
16%
bd
f
13%
2%
*%
3%
23%
87%
15%
11%
2%
2%
4%
89%
4
20
2
-
2
34
157
22
14
1
2
2
164
8%
2%
-%
2%
8%
12%
14%
9%
7%
8%
5%
12%
bcd
11%
1%
-%
1%
19%
88%
12%
8%
1%
1%
1%
92%
5 or more
8
1
2
2
15
65
10
6
2
1
1
70
4%
1%
5%
2%
4%
5%
6%
4%
10%
2%
2%
5%
11%
1%
2%
3%
20%
86%
13%
8%
3%
1%
1%
93%
Don't know
2
*
1
1
6
12
1
2
*
-
*
10
1%
*%
2%
1%
1%
1%
*%
1%
2%
-%
1%
1%
16%
4%
5%
8%
47%
96%
4%
17%
3%
-%
3%
81%
Mean number of people
2.6
1.9
4.0
2.5
2.5
2.7
2.7
2.6
4.7
2.9
2.6
2.7
b
Standard deviation
3.22
.61
13.92
6.89
4.43
3.58
2.11
3.42
8.25
5.80
4.49
3.47
Standard error
.19
.05
1.95
.50
.19
.09
.17
.23
1.51
1.00
.53
.09
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 45
Page 86
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE11 (QE3A). How many people aged 16 or over in your household (including yourself) could access the mobile Broadband connection in your home if they wanted to?
Base : Those with mobile broadband at home where there is more than one person in household
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
~a
~b
~c
~d
*e
f
~g
~h
~i
~j
~k
l
Unweighted total
29
8
7
15
65
254
19
25
2
9
8
252
Effective Weighted Sample
25
6
6
12
56
214
16
18
2
6
7
215
Total
22
5
4
10
55
224
19
19
1
6
5
229
9%
2%
2%
4%
22%
90%
8%
8%
*%
3%
2%
92%
1
5
*
2
2
16
40
4
5
*
2
1
41
23%
4%
35%
18%
29%
18%
22%
26%
43%
26%
11%
18%
11%
*%
3%
4%
35%
88%
9%
11%
1%
4%
1%
89%
2
12
4
2
7
23
111
9
11
1
5
4
110
54%
79%
52%
67%
42%
49%
51%
59%
57%
71%
89%
48%
10%
3%
2%
5%
19%
91%
8%
9%
*%
4%
4%
91%
3
3
-
-
-
4
27
2
1
-
*
-
30
13%
-%
-%
-%
8%
12%
11%
6%
-%
3%
-%
13%
9%
-%
-%
-%
13%
86%
6%
4%
-%
1%
-%
96%
4
1
-
-
-
6
25
-
2
-
-
-
23
3%
-%
-%
-%
10%
11%
-%
9%
-%
-%
-%
10%
3%
-%
-%
-%
22%
100%
-%
7%
-%
-%
-%
93%
5 or more
-
-
1
1
1
5
3
-
-
-
-
8
-%
-%
13%
6%
2%
2%
14%
-%
-%
-%
-%
4%
-%
-%
7%
7%
14%
64%
31%
-%
-%
-%
-%
100%
Don't know
2
1
-
1
5
15
1
-
-
-
-
16
8%
18%
-%
10%
9%
7%
3%
-%
-%
-%
-%
7%
11%
6%
-%
6%
30%
95%
4%
-%
-%
-%
-%
100%
Mean number of people
1.8
1.6
2.2
1.9
1.9
2.1
2.2
2.0
1.6
1.8
1.9
2.1
Standard deviation
.89
.85
1.78
1.29
1.18
1.15
1.32
.85
-
.53
.35
1.18
Standard error
.16
.30
.67
.33
.15
.07
.30
.17
-
.18
.12
.07
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 46
Page 87
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE12 (QE24). SHOWCARD How likely are you to get internet access at home in the next 12 months? (SINGLE CODE)
Base : Those without internet access at home
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
~g
h
*i
j
k
l
Unweighted total
104
125
271
396
579
674
28
267
58
92
105
441
Effective Weighted Sample
88
98
225
318
458
527
23
210
46
72
83
352
Total
75
77
136
213
356
419
23
149
31
49
60
298
17%
17%
30%
48%
79%
94%
5%
33%
7%
11%
13%
67%
Certain to
1
-
1
1
4
11
2
1
*
-
*
12
1%
-%
*%
*%
1%
3%
7%
1%
1%
-%
1%
4%
h
8%
-%
5%
5%
29%
89%
14%
7%
1%
-%
3%
93%
Very likely
2
-
2
2
5
11
1
1
-
*
1
11
3%
-%
1%
1%
1%
3%
3%
1%
-%
1%
1%
4%
17%
-%
14%
14%
43%
91%
5%
12%
-%
3%
5%
90%
Likely
3
4
*
4
21
38
2
6
2
-
1
35
4%
5%
*%
2%
6%
9%
8%
4%
7%
-%
2%
12%
c
c
j
hjk
8%
9%
1%
10%
52%
94%
4%
14%
6%
-%
3%
87%
TOTAL LIKELY
6
4
3
6
30
60
4
8
2
*
2
58
8%
5%
2%
3%
8%
14%
18%
5%
8%
1%
4%
19%
cd
j
hjk
9%
6%
4%
10%
46%
93%
6%
12%
4%
1%
4%
88%
Unlikely
9
6
5
11
30
36
3
10
1
3
5
30
12%
8%
3%
5%
8%
9%
13%
6%
4%
6%
8%
10%
cd
21%
16%
12%
28%
74%
90%
7%
24%
3%
8%
12%
75%
Very unlikely
19
22
22
44
75
84
3
23
5
6
9
64
25%
28%
17%
21%
21%
20%
12%
16%
16%
12%
16%
22%
c
21%
25%
25%
50%
85%
96%
3%
27%
6%
7%
11%
73%
Certain not to
30
39
99
138
187
193
9
92
19
33
38
110
40%
50%
73%
65%
53%
46%
37%
62%
61%
68%
63%
37%
abd
ab
l
l
l
l
15%
19%
49%
68%
92%
95%
4%
46%
9%
16%
19%
54%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 46
Page 88
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE12 (QE24). SHOWCARD How likely are you to get internet access at home in the next 12 months? (SINGLE CODE)
Base : Those without internet access at home
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
~g
h
*i
j
k
l
Unweighted total
104
125
271
396
579
674
28
267
58
92
105
441
Effective Weighted Sample
88
98
225
318
458
527
23
210
46
72
83
352
Total
75
77
136
213
356
419
23
149
31
49
60
298
17%
17%
30%
48%
79%
94%
5%
33%
7%
11%
13%
67%
TOTAL UNLIKELY
58
67
126
193
292
314
14
125
25
42
52
204
76%
87%
93%
91%
82%
75%
62%
84%
81%
86%
87%
69%
a
a
l
l
l
17%
20%
38%
58%
88%
95%
4%
38%
8%
13%
16%
62%
Don't know
12
7
7
13
34
45
5
15
3
7
6
36
15%
8%
5%
6%
9%
11%
20%
10%
11%
13%
9%
12%
cd
22%
13%
13%
26%
65%
88%
9%
29%
7%
13%
11%
69%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 47
Page 89
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE13A (QE25A). Why are you unlikely to get internet access at home in the next 12 months? (MULTI CODE) UNPROMPTED
Base : Those unlikely to get internet access at home in the next 12 months
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
~g
h
*i
j
k
l
Unweighted total
81
106
250
356
485
530
17
226
48
81
90
325
Effective Weighted Sample
69
83
207
285
383
414
14
179
39
64
71
257
Total
58
67
126
193
292
314
14
125
25
42
52
204
17%
20%
38%
58%
88%
95%
4%
38%
8%
13%
16%
62%
No need
33
38
77
114
153
168
6
64
8
20
24
107
57%
56%
61%
59%
52%
53%
40%
51%
32%
48%
46%
53%
i
i
19%
22%
44%
66%
89%
97%
3%
37%
5%
12%
14%
62%
Don't want a computer
24
26
43
69
92
103
2
39
8
14
17
67
41%
39%
34%
36%
31%
33%
16%
31%
33%
32%
32%
33%
23%
25%
41%
66%
87%
97%
2%
37%
8%
13%
16%
64%
Don't know how you use computers
16
21
36
57
78
82
4
43
8
15
19
43
29%
31%
29%
30%
27%
26%
29%
34%
33%
36%
36%
21%
l
l
l
19%
24%
42%
67%
90%
95%
5%
50%
10%
17%
22%
49%
Too old to use the internet
8
22
55
77
81
82
1
46
13
22
24
38
14%
32%
44%
40%
28%
26%
8%
37%
52%
52%
45%
19%
a
a
a
l
l
hl
l
9%
26%
66%
91%
97%
97%
1%
55%
16%
26%
28%
46%
Too expensive to set up
10
11
9
19
59
63
3
19
4
5
6
48
18%
16%
7%
10%
20%
20%
20%
15%
14%
11%
12%
23%
c
c
hjk
15%
15%
13%
28%
86%
92%
4%
28%
5%
7%
9%
70%
Computer is too expensive to buy
10
12
5
17
39
44
2
17
1
5
8
30
18%
18%
4%
9%
13%
14%
14%
13%
5%
12%
16%
15%
cd
cd
c
22%
25%
11%
36%
83%
95%
4%
35%
3%
11%
18%
63%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 47
Page 90
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE13A (QE25A). Why are you unlikely to get internet access at home in the next 12 months? (MULTI CODE) UNPROMPTED
Base : Those unlikely to get internet access at home in the next 12 months
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
~g
h
*i
j
k
l
Unweighted total
81
106
250
356
485
530
17
226
48
81
90
325
Effective Weighted Sample
69
83
207
285
383
414
14
179
39
64
71
257
Total
58
67
126
193
292
314
14
125
25
42
52
204
17%
20%
38%
58%
88%
95%
4%
38%
8%
13%
16%
62%
Charges are too expensive
6
5
3
8
27
29
3
7
*
1
4
24
10%
8%
3%
4%
9%
9%
19%
5%
2%
3%
9%
12%
c
c
hj
18%
16%
10%
26%
84%
91%
9%
22%
1%
4%
14%
76%
Friends/ family member checks things on the
internet for me
10
4
7
12
18
23
3
13
3
7
8
14
17%
7%
6%
6%
6%
7%
22%
10%
10%
18%
16%
7%
bcd
l
l
34%
16%
26%
42%
67%
85%
11%
47%
9%
27%
29%
49%
Concerned about security/ fraud
8
7
3
9
14
16
2
7
1
3
5
11
13%
10%
2%
5%
5%
5%
14%
6%
2%
8%
10%
5%
cd
c
40%
35%
13%
48%
73%
86%
11%
39%
3%
17%
26%
59%
Worries/ concerns about privacy issues
8
7
2
9
13
15
2
5
1
2
4
13
13%
10%
2%
5%
4%
5%
14%
4%
2%
6%
7%
6%
cd
c
43%
39%
13%
51%
71%
85%
12%
28%
3%
13%
20%
72%
Don't have a phone line
5
1
1
1
14
15
1
7
-
1
3
10
9%
1%
1%
1%
5%
5%
5%
5%
-%
1%
5%
5%
bcd
30%
3%
6%
9%
88%
94%
4%
40%
-%
3%
16%
59%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 47
Page 91
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE13A (QE25A). Why are you unlikely to get internet access at home in the next 12 months? (MULTI CODE) UNPROMPTED
Base : Those unlikely to get internet access at home in the next 12 months
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
~g
h
*i
j
k
l
Unweighted total
81
106
250
356
485
530
17
226
48
81
90
325
Effective Weighted Sample
69
83
207
285
383
414
14
179
39
64
71
257
Total
58
67
126
193
292
314
14
125
25
42
52
204
17%
20%
38%
58%
88%
95%
4%
38%
8%
13%
16%
62%
Satisfied with using the internet elsewhere
1
1
-
1
4
7
2
2
-
-
1
6
1%
1%
-%
*%
1%
2%
16%
1%
-%
-%
2%
3%
7%
11%
-%
11%
46%
84%
29%
21%
-%
-%
14%
77%
Satisfied with using the internet at work
1
-
-
-
6
5
1
1
-
-
-
6
2%
-%
-%
-%
2%
2%
7%
1%
-%
-%
-%
3%
cd
20%
-%
-%
-%
84%
80%
16%
13%
-%
-%
-%
89%
Other
3
2
5
7
12
18
1
5
1
1
2
14
6%
3%
4%
4%
4%
6%
6%
4%
3%
3%
3%
7%
17%
11%
27%
38%
63%
93%
5%
25%
4%
6%
9%
74%
ANY INVOLUNTARY REASONS
34
47
81
128
202
210
9
93
20
34
41
127
59%
70%
65%
66%
69%
67%
60%
74%
79%
80%
79%
62%
l
l
l
l
15%
21%
37%
58%
91%
95%
4%
42%
9%
15%
18%
57%
ANY VOLUNTARY REASONS
49
55
96
150
210
231
11
85
15
27
34
156
84%
81%
76%
78%
72%
74%
74%
68%
58%
64%
65%
76%
hi
20%
23%
40%
62%
87%
95%
4%
35%
6%
11%
14%
64%
ONLY VOLUNTARY REASONS
22
19
43
63
86
97
5
31
5
8
11
71
38%
29%
34%
32%
30%
31%
33%
25%
19%
20%
20%
35%
hijk
22%
19%
43%
62%
85%
95%
5%
30%
5%
8%
10%
70%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 47
Page 92
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE13A (QE25A). Why are you unlikely to get internet access at home in the next 12 months? (MULTI CODE) UNPROMPTED
Base : Those unlikely to get internet access at home in the next 12 months
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
~g
h
*i
j
k
l
Unweighted total
81
106
250
356
485
530
17
226
48
81
90
325
Effective Weighted Sample
69
83
207
285
383
414
14
179
39
64
71
257
Total
58
67
126
193
292
314
14
125
25
42
52
204
17%
20%
38%
58%
88%
95%
4%
38%
8%
13%
16%
62%
Don't know
-
-
*
*
*
2
-
-
-
-
-
2
-%
-%
*%
*%
*%
1%
-%
-%
-%
-%
-%
1%
-%
-%
16%
16%
16%
100%
-%
-%
-%
-%
-%
100%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 48
Page 93
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE13B (QE25B). And, which one of these reasons is your MAIN reason for not getting internet access at home? (SINGLE CODE) UNPROMPTED
Base : Those unlikely to get internet access at home in the next 12 months
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
~g
h
*i
j
k
l
Unweighted total
81
106
250
356
485
530
17
226
48
81
90
325
Effective Weighted Sample
69
83
207
285
383
414
14
179
39
64
71
257
Total
58
67
126
193
292
314
14
125
25
42
52
204
17%
20%
38%
58%
88%
95%
4%
38%
8%
13%
16%
62%
No need
21
28
43
71
90
99
1
35
7
12
10
65
36%
42%
34%
37%
31%
32%
10%
28%
26%
28%
20%
32%
k
21%
28%
43%
70%
89%
98%
1%
35%
7%
12%
10%
65%
Don't want a computer
14
7
22
29
45
54
-
18
2
4
10
37
25%
11%
18%
15%
15%
17%
-%
14%
6%
9%
20%
18%
bd
27%
13%
41%
55%
83%
100%
-%
33%
3%
7%
19%
68%
Too old to use the internet
2
8
37
45
48
45
*
29
11
16
12
18
3%
11%
30%
23%
16%
15%
3%
23%
43%
37%
24%
9%
ab
ab
l
hkl
hl
l
4%
16%
80%
96%
101%
97%
1%
62%
23%
33%
26%
38%
Don't know how you use computers
7
12
15
27
36
37
4
21
2
7
10
19
13%
18%
11%
14%
12%
12%
24%
17%
10%
17%
20%
9%
l
l
18%
30%
36%
65%
89%
92%
9%
53%
6%
18%
25%
46%
Too expensive to set up
2
2
3
5
24
22
1
8
2
2
3
17
4%
2%
3%
2%
8%
7%
10%
6%
8%
5%
5%
8%
9%
6%
13%
19%
93%
86%
6%
32%
8%
9%
11%
66%
Computer is too expensive to buy
4
3
-
3
13
15
1
5
-
-
2
10
6%
4%
-%
2%
5%
5%
5%
4%
-%
-%
3%
5%
cd
c
23%
19%
-%
19%
85%
95%
4%
30%
-%
-%
10%
68%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 48
Page 94
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE13B (QE25B). And, which one of these reasons is your MAIN reason for not getting internet access at home? (SINGLE CODE) UNPROMPTED
Base : Those unlikely to get internet access at home in the next 12 months
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
~g
h
*i
j
k
l
Unweighted total
81
106
250
356
485
530
17
226
48
81
90
325
Effective Weighted Sample
69
83
207
285
383
414
14
179
39
64
71
257
Total
58
67
126
193
292
314
14
125
25
42
52
204
17%
20%
38%
58%
88%
95%
4%
38%
8%
13%
16%
62%
Charges are too expensive
-
1
-
1
6
8
-
1
-
1
1
7
-%
1%
-%
*%
2%
3%
-%
1%
-%
1%
1%
3%
-%
8%
-%
8%
78%
100%
-%
15%
-%
7%
9%
82%
Satisfied with using the internet at work
1
-
-
-
6
5
1
1
-
-
-
6
2%
-%
-%
-%
2%
2%
7%
1%
-%
-%
-%
3%
cd
20%
-%
-%
-%
84%
80%
16%
13%
-%
-%
-%
89%
Satisfied with using the internet elsewhere
-
1
-
1
2
5
2
1
-
-
-
6
-%
1%
-%
*%
1%
2%
16%
*%
-%
-%
-%
3%
-%
14%
-%
14%
31%
80%
37%
10%
-%
-%
-%
89%
Friends/family member checks things on the
internet for me
3
-
2
2
5
4
2
3
1
1
3
3
5%
-%
2%
1%
2%
1%
13%
2%
5%
2%
5%
2%
bd
46%
-%
33%
33%
81%
67%
32%
42%
20%
15%
42%
55%
Concerned about security/ fraud
1
4
-
4
5
3
1
1
-
-
-
3
2%
5%
-%
2%
2%
1%
5%
1%
-%
-%
-%
1%
c
24%
90%
-%
90%
114%
76%
18%
19%
-%
-%
-%
76%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 48
Page 95
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE13B (QE25B). And, which one of these reasons is your MAIN reason for not getting internet access at home? (SINGLE CODE) UNPROMPTED
Base : Those unlikely to get internet access at home in the next 12 months
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
~g
h
*i
j
k
l
Unweighted total
81
106
250
356
485
530
17
226
48
81
90
325
Effective Weighted Sample
69
83
207
285
383
414
14
179
39
64
71
257
Total
58
67
126
193
292
314
14
125
25
42
52
204
17%
20%
38%
58%
88%
95%
4%
38%
8%
13%
16%
62%
Don't have a phone line
-
-
1
1
3
3
-
*
-
-
*
3
-%
-%
*%
*%
1%
1%
-%
*%
-%
-%
1%
1%
-%
-%
17%
17%
106%
100%
-%
10%
-%
-%
10%
89%
Worries/ concerns about privacy issues
-
1
1
2
2
2
-
*
-
-
-
1
-%
1%
1%
1%
1%
1%
-%
*%
-%
-%
-%
1%
-%
57%
41%
98%
98%
100%
-%
28%
-%
-%
-%
76%
Other
2
2
3
4
8
9
1
2
1
-
1
8
4%
3%
2%
2%
3%
3%
6%
2%
2%
-%
2%
4%
22%
18%
25%
44%
78%
87%
9%
20%
6%
-%
12%
78%
ANY INVOLUNTARY REASONS
16
29
56
86
137
136
7
66
16
26
28
78
28%
44%
45%
44%
47%
43%
47%
53%
61%
61%
54%
38%
a
a
l
l
l
l
11%
20%
39%
59%
94%
93%
5%
45%
11%
18%
19%
54%
ANY VOLUNTARY REASONS
39
36
67
103
147
167
7
57
9
16
23
116
68%
54%
53%
53%
50%
53%
46%
46%
37%
39%
44%
57%
cd
hij
23%
21%
39%
59%
85%
96%
4%
33%
5%
9%
13%
67%
Don't know
-
-
*
*
*
2
-
-
-
-
-
2
-%
-%
*%
*%
*%
1%
-%
-%
-%
-%
-%
1%
-%
-%
16%
16%
16%
100%
-%
-%
-%
-%
-%
100%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 49
Page 96
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE14 (QE22). SHOWCARD Thinking about personal computers or PCs, do you ever have/ think you might have difficulties doing any of the following? (MULTICODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Using the mouse
14
14
21
35
50
61
5
39
10
24
18
26
4%
7%
11%
9%
6%
3%
2%
11%
18%
28%
14%
1%
a
a
l
l
hkl
l
21%
22%
32%
53%
75%
93%
7%
60%
15%
37%
28%
40%
Using the keyboard
12
17
18
35
46
55
4
39
10
23
18
23
3%
8%
9%
9%
5%
3%
2%
11%
18%
26%
14%
1%
a
a
a
l
l
hkl
l
20%
27%
30%
57%
76%
90%
7%
63%
17%
38%
29%
37%
Seeing the monitor display
6
7
15
22
29
32
2
25
11
12
13
11
2%
4%
7%
5%
3%
2%
1%
7%
19%
14%
10%
1%
ab
a
l
hkl
hl
l
16%
21%
41%
62%
81%
91%
6%
72%
30%
34%
35%
29%
Seeing the letters and symbols on the
keyboard
7
9
14
23
27
31
2
26
12
16
14
9
2%
4%
7%
6%
3%
1%
1%
7%
21%
18%
11%
*%
a
a
l
hkl
hl
l
19%
25%
42%
67%
80%
92%
5%
75%
35%
46%
41%
25%
Any other difficulties
4
7
6
13
20
39
3
10
1
2
4
31
1%
3%
3%
3%
2%
2%
1%
3%
2%
3%
3%
2%
11%
16%
15%
31%
47%
94%
7%
25%
2%
6%
10%
74%
No, none
307
156
105
261
692
1862
194
243
25
41
78
1828
84%
74%
53%
64%
77%
87%
94%
67%
45%
47%
61%
92%
bcd
cd
c
f
ij
ij
hijk
15%
8%
5%
13%
33%
90%
9%
12%
1%
2%
4%
88%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 49
Page 97
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE14 (QE22). SHOWCARD Thinking about personal computers or PCs, do you ever have/ think you might have difficulties doing any of the following? (MULTICODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Don't know
32
31
58
89
117
143
3
53
11
18
21
92
9%
14%
30%
22%
13%
7%
1%
15%
20%
20%
16%
5%
a
abd
ab
g
l
l
l
l
22%
21%
40%
61%
80%
98%
2%
36%
8%
12%
14%
63%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 50
Page 98
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE15 (QE29). Before now, were you aware that you could make voice calls using the internet? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Yes
271
131
72
203
555
1660
175
221
28
37
76
1628
74%
62%
37%
50%
62%
78%
85%
61%
51%
42%
59%
82%
bcd
cd
c
f
j
j
hijk
15%
7%
4%
11%
30%
90%
9%
12%
2%
2%
4%
88%
No
90
76
115
191
318
446
29
133
26
50
49
342
25%
36%
58%
47%
35%
21%
14%
37%
47%
56%
38%
17%
a
abd
ab
g
l
l
hkl
l
19%
16%
24%
40%
67%
93%
6%
28%
5%
10%
10%
72%
Don't know
3
4
10
14
24
29
2
8
1
2
4
24
1%
2%
5%
3%
3%
1%
1%
2%
2%
2%
3%
1%
a
a
10%
13%
31%
44%
75%
88%
6%
25%
3%
5%
11%
75%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 51
Page 99
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE28 (QE30). Have you or anyone in your household ever used one of these services to make voice calls using the internet at home? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Yes & currently using
76
32
15
46
144
603
81
63
8
11
16
620
21%
15%
8%
11%
16%
28%
39%
17%
14%
12%
12%
31%
cd
c
f
hijk
11%
5%
2%
7%
21%
88%
12%
9%
1%
2%
2%
91%
Yes but stopped using
18
8
4
12
31
117
9
20
1
5
6
110
5%
4%
2%
3%
3%
5%
5%
6%
1%
6%
4%
6%
14%
6%
3%
10%
24%
90%
7%
16%
*%
4%
4%
85%
TOTAL YES
94
40
19
59
174
720
90
83
8
16
22
730
26%
19%
10%
14%
19%
34%
44%
23%
15%
18%
17%
37%
bcd
c
c
f
hijk
12%
5%
2%
7%
21%
89%
11%
10%
1%
2%
3%
90%
No never used
267
162
168
330
695
1381
111
270
47
70
102
1231
73%
77%
86%
81%
77%
65%
54%
75%
85%
80%
79%
62%
ab
a
g
l
l
l
l
18%
11%
11%
22%
46%
92%
7%
18%
3%
5%
7%
82%
Don't know
4
9
9
19
29
33
5
8
*
2
5
32
1%
4%
5%
5%
3%
2%
2%
2%
1%
2%
4%
2%
a
a
a
l
10%
24%
23%
47%
71%
82%
12%
21%
1%
4%
12%
80%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 52
Page 100
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE17 (QE31). SHOWCARD Which supplier does/ did your household use to make voice calls using the internet? (MULTI CODE)
Base : Those who have ever used internet voice services at home
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
*b
*c
d
e
f
g
h
~i
~j
~k
l
Unweighted total
103
55
33
88
215
770
87
99
12
19
30
764
Effective Weighted Sample
86
47
29
75
179
654
71
78
11
15
25
657
Total
94
40
19
59
174
720
90
83
8
16
22
730
12%
5%
2%
7%
21%
89%
11%
10%
1%
2%
3%
90%
Skype
86
38
15
53
158
643
81
71
7
15
18
655
92%
96%
79%
90%
91%
89%
89%
85%
81%
91%
81%
90%
c
12%
5%
2%
7%
22%
89%
11%
10%
1%
2%
2%
90%
MSN Messenger
1
1
-
1
6
39
4
4
1
-
1
39
1%
3%
-%
2%
4%
5%
4%
5%
13%
-%
5%
5%
3%
3%
-%
3%
15%
90%
8%
10%
3%
-%
3%
90%
BT Broadband voice/Home Hub
2
-
1
1
3
18
2
1
-
-
-
19
3%
-%
5%
2%
1%
2%
2%
1%
-%
-%
-%
3%
12%
-%
5%
5%
13%
91%
11%
5%
-%
-%
-%
96%
BT Communicator
1
-
1
1
1
9
-
1
1
1
1
8
2%
-%
4%
1%
*%
1%
-%
1%
9%
5%
3%
1%
15%
-%
9%
9%
9%
100%
-%
8%
8%
8%
8%
91%
Voipfone
-
-
-
-
2
9
-
-
-
-
-
9
-%
-%
-%
-%
1%
1%
-%
-%
-%
-%
-%
1%
-%
-%
-%
-%
17%
100%
-%
-%
-%
-%
-%
100%
Vonage
1
*
1
1
2
7
1
1
-
-
1
6
1%
1%
3%
1%
1%
1%
1%
1%
-%
-%
2%
1%
8%
3%
8%
11%
27%
91%
17%
11%
-%
-%
7%
84%
Other
3
1
1
2
6
40
2
11
*
2
2
33
3%
3%
4%
3%
4%
6%
3%
13%
5%
15%
11%
5%
l
6%
3%
2%
5%
15%
93%
6%
25%
1%
6%
5%
77%
Don't know
1
1
2
2
2
7
1
2
-
-
1
6
1%
2%
8%
4%
1%
1%
1%
3%
-%
-%
7%
1%
a
8%
11%
19%
30%
30%
80%
15%
29%
-%
-%
17%
74%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 53
Page 101
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE18 (QE33). SHOWCARD Which device or devices does your household use to make voice calls using the internet? (MULTI CODE)
Base : Those who have ever used internet voice services at home
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
*b
*c
d
e
f
g
h
~i
~j
~k
l
Unweighted total
103
55
33
88
215
770
87
99
12
19
30
764
Effective Weighted Sample
86
47
29
75
179
654
71
78
11
15
25
657
Total
94
40
19
59
174
720
90
83
8
16
22
730
12%
5%
2%
7%
21%
89%
11%
10%
1%
2%
3%
90%
Laptop
59
23
8
31
101
466
56
58
5
12
13
463
64%
58%
42%
53%
58%
65%
62%
69%
63%
73%
60%
63%
c
11%
4%
2%
6%
19%
90%
11%
11%
1%
2%
3%
89%
Desktop PC
41
18
10
28
70
256
31
27
4
6
9
264
44%
45%
52%
47%
40%
36%
35%
32%
50%
38%
41%
36%
14%
6%
3%
10%
24%
88%
11%
9%
1%
2%
3%
91%
Smartphone
1
1
-
1
13
67
12
6
1
1
2
74
1%
2%
-%
2%
7%
9%
13%
7%
12%
6%
8%
10%
2%
1%
-%
1%
16%
84%
15%
7%
1%
1%
2%
92%
Tablet computer (e.g. iPad)
5
3
-
3
8
46
2
5
-
1
1
43
5%
7%
-%
5%
5%
6%
2%
5%
-%
8%
3%
6%
10%
6%
-%
6%
17%
96%
4%
9%
-%
3%
1%
90%
Netbook
4
*
-
*
*
13
4
3
-
-
*
15
4%
1%
-%
1%
*%
2%
5%
3%
-%
-%
2%
2%
23%
2%
-%
2%
2%
74%
25%
16%
-%
-%
2%
87%
Standard landline phone
1
-
-
-
1
6
-
-
-
-
-
6
1%
-%
-%
-%
1%
1%
-%
-%
-%
-%
-%
1%
10%
-%
-%
-%
19%
100%
-%
-%
-%
-%
-%
100%
Dedicated handset
1
-
-
-
1
3
1
1
*
*
-
3
1%
-%
-%
-%
*%
*%
1%
1%
5%
3%
-%
*%
28%
-%
-%
-%
19%
81%
26%
28%
11%
11%
-%
69%
Other
-
-
1
1
6
10
1
*
-
-
-
11
-%
-%
3%
1%
3%
1%
1%
1%
-%
-%
-%
2%
-%
-%
5%
5%
52%
91%
5%
4%
-%
-%
-%
97%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 53
Page 102
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE18 (QE33). SHOWCARD Which device or devices does your household use to make voice calls using the internet? (MULTI CODE)
Base : Those who have ever used internet voice services at home
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
*b
*c
d
e
f
g
h
~i
~j
~k
l
Unweighted total
103
55
33
88
215
770
87
99
12
19
30
764
Effective Weighted Sample
86
47
29
75
179
654
71
78
11
15
25
657
Total
94
40
19
59
174
720
90
83
8
16
22
730
12%
5%
2%
7%
21%
89%
11%
10%
1%
2%
3%
90%
Don't know
1
1
2
2
5
14
2
2
-
*
-
15
1%
2%
8%
4%
3%
2%
2%
2%
-%
3%
-%
2%
8%
5%
10%
14%
29%
87%
13%
9%
-%
3%
-%
91%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 54
Page 103
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE19 (QE34). Do you pay for any elements of your service to make calls using the internet? Perhaps calls made to landline or mobile phones, or any equipment or software you needed to purchase solely to be able to make calls using the internet.
(SINGLE CODE)
Base : Those who have ever used internet voice services at home
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
*b
*c
d
e
f
g
h
~i
~j
~k
l
Unweighted total
103
55
33
88
215
770
87
99
12
19
30
764
Effective Weighted Sample
86
47
29
75
179
654
71
78
11
15
25
657
Total
94
40
19
59
174
720
90
83
8
16
22
730
12%
5%
2%
7%
21%
89%
11%
10%
1%
2%
3%
90%
Yes, pay for any elements
9
1
*
2
5
48
5
5
-
-
-
47
9%
3%
2%
3%
3%
7%
5%
6%
-%
-%
-%
6%
17%
2%
1%
3%
9%
92%
9%
9%
-%
-%
-%
91%
No, do not pay for any elements
80
35
16
51
157
622
83
75
7
16
22
633
86%
89%
85%
88%
90%
86%
92%
90%
82%
100%
100%
87%
11%
5%
2%
7%
22%
88%
12%
11%
1%
2%
3%
89%
Don't know
5
3
2
6
12
51
3
4
1
-
-
50
5%
9%
13%
10%
7%
7%
3%
5%
18%
-%
-%
7%
8%
6%
4%
11%
23%
94%
5%
7%
3%
-%
-%
93%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 55
Page 104
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QB1. SHOWCARD Do you or does anyone in your household have an e-reader, or digital book reader in your home at the moment? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Yes
73
30
12
42
77
388
13
53
10
12
16
354
20%
14%
6%
10%
9%
18%
6%
15%
19%
13%
12%
18%
cd
c
c
g
18%
7%
3%
10%
19%
96%
3%
13%
3%
3%
4%
87%
No
290
181
182
363
819
1740
191
308
45
77
112
1632
80%
85%
93%
89%
91%
82%
93%
85%
81%
87%
87%
82%
ab
a
f
15%
9%
9%
19%
42%
90%
10%
16%
2%
4%
6%
84%
Don't know
1
1
1
2
2
7
2
1
-
-
1
8
*%
*%
1%
1%
*%
*%
1%
*%
-%
-%
1%
*%
8%
9%
17%
25%
25%
80%
18%
10%
-%
-%
10%
91%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 56
Page 105
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QB2. SHOWCARD And do you personally use this e-reader, or digital book reader? (SINGLE CODE)
Base : Those who have access to an e-reader/ digital book reader at home
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
*b
~c
*d
e
f
~g
*h
~i
~j
~k
l
Unweighted total
85
41
18
59
105
435
13
69
15
13
22
383
Effective Weighted Sample
71
35
15
50
88
367
11
55
12
11
18
327
Total
73
30
12
42
77
388
13
53
10
12
16
354
18%
7%
3%
10%
19%
96%
3%
13%
3%
3%
4%
87%
Yes
51
20
7
27
54
272
6
33
7
4
12
250
69%
66%
55%
63%
70%
70%
43%
62%
68%
32%
76%
71%
18%
7%
2%
9%
19%
96%
2%
12%
3%
1%
4%
89%
No
23
10
6
16
23
115
7
20
3
8
4
104
31%
34%
45%
37%
30%
30%
57%
38%
32%
68%
24%
29%
18%
8%
5%
13%
19%
94%
6%
16%
3%
6%
3%
84%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 57
Page 106
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH1A. SHOWCARD Which, if any, of these types of television does your household receive at the moment? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Only terrestrial TV (Channels 1-4/1-5)
5
12
22
34
51
55
8
9
2
4
4
55
1%
6%
11%
8%
6%
3%
4%
2%
3%
5%
3%
3%
a
ab
a
8%
18%
34%
53%
80%
86%
12%
14%
3%
7%
7%
86%
Terrestrial TV
15
13
9
22
44
132
5
20
2
6
10
116
4%
6%
5%
5%
5%
6%
2%
6%
3%
7%
8%
6%
g
11%
10%
7%
16%
32%
97%
4%
15%
1%
4%
7%
85%
Cable TV (through Virgin Media - previously
NTL and Telewest)
81
30
17
46
126
372
35
54
7
8
17
355
22%
14%
8%
11%
14%
17%
17%
15%
13%
9%
13%
18%
bcd
c
j
20%
7%
4%
11%
31%
91%
8%
13%
2%
2%
4%
87%
Satellite TV (Sky)
119
67
49
115
289
789
104
123
17
27
44
773
33%
31%
25%
28%
32%
37%
50%
34%
31%
31%
34%
39%
c
f
13%
7%
5%
13%
32%
88%
12%
14%
2%
3%
5%
86%
Satellite (Freesat)
10
10
4
14
23
52
-
12
2
2
5
41
3%
5%
2%
3%
3%
2%
-%
3%
3%
2%
4%
2%
g
19%
19%
7%
26%
44%
100%
-%
23%
3%
4%
10%
78%
Satellite TV (Other)
-
-
-
-
1
5
-
-
-
-
-
5
-%
-%
-%
-%
*%
*%
-%
-%
-%
-%
-%
*%
-%
-%
-%
-%
13%
100%
-%
-%
-%
-%
-%
100%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 57
Page 107
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH1A. SHOWCARD Which, if any, of these types of television does your household receive at the moment? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Freeview (through a set-top box or digital
television set) with ONLY free channels
189
110
112
222
452
1049
61
182
32
51
66
938
52%
52%
57%
54%
50%
49%
29%
50%
58%
58%
51%
47%
g
l
17%
10%
10%
20%
40%
94%
5%
16%
3%
5%
6%
84%
Freeview (through a set-top box or digital
television set) with free channels PLUS top-
up channels such as ESPN, TV favourites,
Picturebox films)
10
8
7
15
26
54
1
14
3
5
4
43
3%
4%
3%
4%
3%
3%
1%
4%
6%
6%
3%
2%
l
l
18%
15%
12%
27%
46%
96%
2%
24%
6%
10%
8%
76%
Digital TV via a broadband DSL line (e.g. BT
Vision, Tiscali)
7
4
-
4
11
50
3
4
*
1
1
49
2%
2%
-%
1%
1%
2%
2%
1%
1%
1%
1%
2%
c
c
13%
7%
-%
7%
21%
93%
6%
8%
1%
2%
1%
93%
No TV in household
3
2
1
3
16
39
12
8
1
*
2
41
1%
1%
1%
1%
2%
2%
6%
2%
1%
*%
2%
2%
f
7%
4%
3%
6%
33%
80%
25%
16%
1%
1%
4%
84%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 57
Page 108
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH1A. SHOWCARD Which, if any, of these types of television does your household receive at the moment? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Don't know
-
-
2
2
3
3
-
1
-
*
*
2
-%
-%
1%
*%
*%
*%
-%
*%
-%
*%
*%
*%
-%
-%
59%
59%
112%
100%
-%
31%
-%
15%
16%
69%
MAIN TV PLATFORM
DIGITAL TOTAL
351
195
169
365
818
2016
186
340
52
82
120
1879
96%
92%
86%
89%
91%
94%
90%
94%
95%
93%
93%
94%
bcd
c
g
16%
9%
8%
16%
37%
91%
8%
15%
2%
4%
5%
85%
FREEVIEW TOTAL
146
91
103
194
382
797
45
152
27
46
54
701
40%
43%
53%
47%
43%
37%
22%
42%
48%
52%
42%
35%
ab
a
g
l
l
l
17%
11%
12%
23%
45%
93%
5%
18%
3%
5%
6%
82%
FREEVIEW ONLY
140
87
98
185
365
762
43
144
26
44
51
673
38%
41%
50%
45%
41%
36%
21%
40%
47%
49%
40%
34%
ab
a
g
l
l
l
17%
11%
12%
23%
45%
93%
5%
18%
3%
5%
6%
82%
PAY DIGITAL
196
95
59
155
399
1155
133
170
21
33
56
1125
54%
45%
30%
38%
44%
54%
64%
47%
38%
38%
43%
56%
bcd
c
c
f
hijk
15%
7%
5%
12%
31%
89%
10%
13%
2%
3%
4%
87%
CABLE
80
28
16
44
121
354
34
52
7
7
17
338
22%
13%
8%
11%
14%
17%
17%
14%
12%
8%
13%
17%
bcd
c
j
20%
7%
4%
11%
31%
91%
9%
13%
2%
2%
4%
87%
SATELLITE
119
73
50
123
304
818
104
131
18
28
47
793
33%
34%
26%
30%
34%
38%
50%
36%
33%
31%
37%
40%
c
c
f
13%
8%
5%
13%
33%
88%
11%
14%
2%
3%
5%
86%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 57
Page 109
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH1A. SHOWCARD Which, if any, of these types of television does your household receive at the moment? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
TERRESTRIAL
10
15
24
39
60
76
8
13
2
5
7
71
3%
7%
12%
9%
7%
4%
4%
4%
4%
6%
5%
4%
a
ab
a
11%
17%
28%
45%
71%
90%
9%
16%
3%
6%
8%
84%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 58
Page 110
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH1B. SHOWCARD And which of these do you consider is your MAIN type of television? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Only terrestrial TV (Channels 1-4/1-5)
5
12
22
34
51
55
8
9
2
4
4
55
1%
6%
11%
8%
6%
3%
4%
2%
3%
5%
3%
3%
a
ab
a
8%
18%
34%
53%
80%
86%
12%
14%
3%
7%
7%
86%
Terrestrial TV
4
3
2
5
9
21
-
5
1
1
3
16
1%
1%
1%
1%
1%
1%
-%
1%
1%
1%
2%
1%
21%
15%
8%
23%
43%
100%
-%
22%
2%
5%
12%
76%
Cable TV (through Virgin Media - previously
NTL and Telewest)
80
28
16
44
121
354
34
52
7
7
17
338
22%
13%
8%
11%
14%
17%
17%
14%
12%
8%
13%
17%
bcd
c
j
20%
7%
4%
11%
31%
91%
9%
13%
2%
2%
4%
87%
Satellite TV (Sky)
112
64
47
111
284
772
104
121
17
26
43
757
31%
30%
24%
27%
32%
36%
50%
33%
31%
29%
34%
38%
c
f
13%
7%
5%
13%
32%
88%
12%
14%
2%
3%
5%
86%
Satellite (Freesat)
7
9
4
13
20
45
-
10
2
2
4
35
2%
4%
2%
3%
2%
2%
-%
3%
3%
2%
3%
2%
16%
19%
8%
28%
44%
100%
-%
23%
3%
5%
9%
77%
Satellite TV (Other)
-
-
-
-
1
1
-
-
-
-
-
1
-%
-%
-%
-%
*%
*%
-%
-%
-%
-%
-%
*%
-%
-%
-%
-%
45%
100%
-%
-%
-%
-%
-%
100%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 58
Page 111
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH1B. SHOWCARD And which of these do you consider is your MAIN type of television? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Freeview (through a set-top box or digital
television set) with ONLY free channels
140
87
98
185
365
762
43
144
26
44
51
673
38%
41%
50%
45%
41%
36%
21%
40%
47%
49%
40%
34%
ab
a
g
l
l
l
17%
11%
12%
23%
45%
93%
5%
18%
3%
5%
6%
82%
Freeview (through a set-top box or digital
television set) with free channels PLUS top-
up channels such as ESPN, TV favourites,
Picturebox films)
6
3
5
8
17
34
1
8
1
3
3
28
2%
2%
3%
2%
2%
2%
1%
2%
1%
3%
2%
1%
17%
9%
14%
23%
48%
96%
3%
23%
2%
7%
7%
77%
Digital TV via a broadband DSL line (e.g. BT
Vision, Tiscali)
7
3
-
3
10
47
3
4
*
1
1
47
2%
1%
-%
1%
1%
2%
2%
1%
1%
1%
1%
2%
c
c
13%
6%
-%
6%
21%
93%
7%
9%
1%
2%
1%
92%
No TV in household
3
2
1
3
16
39
12
8
1
*
2
41
1%
1%
1%
1%
2%
2%
6%
2%
1%
*%
2%
2%
f
7%
4%
3%
6%
33%
80%
25%
16%
1%
1%
4%
84%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 58
Page 112
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH1B. SHOWCARD And which of these do you consider is your MAIN type of television? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Don't know
-
-
2
2
3
3
-
1
-
*
*
2
-%
-%
1%
*%
*%
*%
-%
*%
-%
*%
*%
*%
-%
-%
59%
59%
112%
100%
-%
31%
-%
15%
16%
69%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 59
Page 113
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
TV MULTI-PLATFORM OWNERSHIP
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
ANALOGUE TERRESTRIAL ONLY
5
12
22
34
51
55
8
9
2
4
4
55
1%
6%
11%
8%
6%
3%
4%
2%
3%
5%
3%
3%
a
ab
a
8%
18%
34%
53%
80%
86%
12%
14%
3%
7%
7%
86%
CABLE ONLY
65
26
14
39
103
286
28
47
6
6
14
272
18%
12%
7%
10%
11%
13%
14%
13%
10%
7%
11%
14%
cd
c
20%
8%
4%
12%
32%
90%
9%
15%
2%
2%
5%
86%
CABLE AND FREEVIEW
15
4
3
7
21
77
6
5
1
1
3
75
4%
2%
2%
2%
2%
4%
3%
2%
2%
1%
2%
4%
d
h
18%
5%
4%
9%
25%
95%
7%
7%
1%
1%
4%
93%
FREEVIEW ONLY
141
89
102
191
381
786
45
154
27
46
55
688
39%
42%
52%
47%
42%
37%
22%
42%
49%
52%
43%
35%
ab
a
g
l
l
l
l
17%
11%
12%
23%
45%
93%
5%
18%
3%
5%
7%
82%
SATELLITE AND FREEVIEW
42
22
13
35
69
212
10
35
5
9
11
191
12%
10%
7%
8%
8%
10%
5%
10%
9%
10%
9%
10%
c
g
19%
10%
6%
15%
31%
94%
5%
15%
2%
4%
5%
85%
SATELLITE ONLY
85
54
40
94
240
620
93
98
13
19
38
615
23%
26%
20%
23%
27%
29%
45%
27%
23%
21%
29%
31%
f
j
12%
8%
6%
13%
34%
87%
13%
14%
2%
3%
5%
86%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 59
Page 114
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
TV MULTI-PLATFORM OWNERSHIP
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
NO TV
3
2
1
3
16
39
12
8
1
*
2
41
1%
1%
1%
1%
2%
2%
6%
2%
1%
*%
2%
2%
f
7%
4%
3%
6%
33%
80%
25%
16%
1%
1%
4%
84%
OTHER
8
4
-
4
14
56
4
6
1
3
1
55
2%
2%
-%
1%
2%
3%
2%
2%
2%
3%
1%
3%
c
c
14%
6%
-%
6%
23%
93%
6%
11%
2%
4%
1%
90%
Mean TV platforms
1.2
1.2
1.1
1.2
1.1
1.2
1.0
1.2
1.2
1.2
1.2
1.2
c
c
g
Standard deviation
.45
.45
.37
.41
.41
.48
.42
.43
.43
.42
.45
.49
Standard error
.02
.03
.02
.02
.01
.01
.03
.02
.04
.04
.03
.01
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 60
Page 115
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
MULTICHANNEL TV OWNERSHIP
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
ALL MULTICHANNEL TV
356
198
171
369
827
2037
186
344
53
83
122
1895
98%
94%
87%
91%
92%
95%
90%
95%
96%
94%
95%
95%
bcd
c
g
16%
9%
8%
16%
37%
91%
8%
15%
2%
4%
5%
85%
DIGITAL TERRESTRIAL
198
116
118
233
474
1093
62
194
34
56
69
972
54%
55%
60%
57%
53%
51%
30%
54%
62%
63%
54%
49%
g
l
l
17%
10%
10%
20%
41%
94%
5%
17%
3%
5%
6%
83%
DIGITAL SATELLITE
129
76
53
128
311
842
104
134
18
29
49
814
35%
36%
27%
31%
35%
39%
50%
37%
33%
33%
38%
41%
c
c
f
14%
8%
6%
14%
33%
89%
11%
14%
2%
3%
5%
86%
PAY DIGITAL SATELLITE
107
61
40
101
253
729
94
106
13
23
35
721
29%
29%
20%
25%
28%
34%
46%
29%
24%
26%
27%
36%
c
c
f
hijk
13%
7%
5%
12%
31%
88%
11%
13%
2%
3%
4%
87%
FREE DIGITAL SATELLITE
17
13
10
23
48
96
5
27
5
7
12
73
5%
6%
5%
6%
5%
4%
3%
7%
9%
7%
9%
4%
l
l
l
l
17%
13%
10%
23%
48%
96%
5%
27%
5%
7%
12%
73%
CABLE
81
30
17
46
126
372
35
54
7
8
17
355
22%
14%
8%
11%
14%
17%
17%
15%
13%
9%
13%
18%
bcd
c
j
20%
7%
4%
11%
31%
91%
8%
13%
2%
2%
4%
87%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 60
Page 116
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
MULTICHANNEL TV OWNERSHIP
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
NO MULTICHANNEL TV
9
13
25
38
70
97
20
18
2
5
7
98
2%
6%
13%
9%
8%
5%
10%
5%
4%
6%
5%
5%
a
ab
a
f
8%
12%
22%
33%
61%
84%
17%
15%
2%
4%
6%
85%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 61
Page 117
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH2 (QH3). SHOWCARD Which of the following best describes your satellite TV service/s? (MULTI CODE)
Base : Those with Satellite TV
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
*j
*k
l
Unweighted total
166
112
96
208
448
1070
102
203
29
43
79
976
Effective Weighted Sample
130
94
78
170
364
861
83
155
24
35
62
802
Total
129
76
53
128
311
842
104
134
18
29
49
814
14%
8%
6%
14%
33%
89%
11%
14%
2%
3%
5%
86%
Sky satellite dish to receive subscription
channels - you pay a monthly subscription
fee
107
61
40
101
252
727
94
106
13
23
35
719
83%
81%
75%
79%
81%
86%
90%
79%
72%
77%
72%
88%
hk
13%
7%
5%
12%
31%
88%
11%
13%
2%
3%
4%
87%
Sky satellite dish for free to air services only -
you pay no monthly subscription fee
7
4
6
10
28
48
5
15
4
4
7
37
6%
6%
11%
8%
9%
6%
5%
12%
19%
15%
15%
4%
l
l
l
14%
8%
12%
20%
54%
92%
10%
30%
7%
9%
14%
70%
Freesat standard package with a dish and
standard set top box - you do not pay a
subscription fee
9
5
3
8
15
35
-
8
1
2
4
27
7%
7%
6%
6%
5%
4%
-%
6%
3%
7%
7%
3%
26%
15%
9%
23%
42%
100%
-%
23%
2%
6%
10%
77%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 61
Page 118
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH2 (QH3). SHOWCARD Which of the following best describes your satellite TV service/s? (MULTI CODE)
Base : Those with Satellite TV
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
*j
*k
l
Unweighted total
166
112
96
208
448
1070
102
203
29
43
79
976
Effective Weighted Sample
130
94
78
170
364
861
83
155
24
35
62
802
Total
129
76
53
128
311
842
104
134
18
29
49
814
14%
8%
6%
14%
33%
89%
11%
14%
2%
3%
5%
86%
Freesat HD package with a dish and high
definition (HD) set top box - you do not pay a
subscription fee
1
4
1
4
5
13
-
4
1
-
2
9
1%
5%
1%
3%
2%
2%
-%
3%
6%
-%
4%
1%
7%
28%
5%
33%
38%
100%
-%
28%
8%
-%
14%
75%
Other satellite dish, showing mainly non-
English programmes where you pay a
monthly subscription fee
-
-
-
-
1
3
-
-
-
-
-
3
-%
-%
-%
-%
*%
*%
-%
-%
-%
-%
-%
*%
-%
-%
-%
-%
20%
100%
-%
-%
-%
-%
-%
100%
Broadband satellite - satellite provided for the
use of broadband internet access but used to
access free to air satellite programmes
3
-
-
-
1
5
1
1
-
-
1
5
2%
-%
-%
-%
*%
1%
1%
1%
-%
-%
2%
1%
d
54%
-%
-%
-%
17%
83%
16%
17%
-%
-%
17%
83%
PAY SATELLITE
107
61
40
101
253
728
94
106
13
23
35
720
83%
81%
75%
79%
81%
87%
90%
79%
72%
77%
72%
88%
hjk
13%
7%
5%
12%
31%
88%
11%
13%
2%
3%
4%
87%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 61
Page 119
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH2 (QH3). SHOWCARD Which of the following best describes your satellite TV service/s? (MULTI CODE)
Base : Those with Satellite TV
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
*j
*k
l
Unweighted total
166
112
96
208
448
1070
102
203
29
43
79
976
Effective Weighted Sample
130
94
78
170
364
861
83
155
24
35
62
802
Total
129
76
53
128
311
842
104
134
18
29
49
814
14%
8%
6%
14%
33%
89%
11%
14%
2%
3%
5%
86%
Don't know
1
2
3
5
11
15
4
1
-
-
1
18
1%
3%
6%
4%
3%
2%
4%
1%
-%
-%
2%
2%
a
7%
12%
18%
30%
59%
80%
21%
4%
-%
-%
4%
96%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 62
Page 120
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH3 (QH4). SHOWCARD Which, if any, of these channels do you subscribe to through your Sky satellite service? (MULTI CODE)
Base : Those with paid for Sky Satellite TV
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
*c
d
e
f
g
h
~i
*j
*k
l
Unweighted total
141
91
76
167
367
925
91
159
21
35
60
864
Effective Weighted Sample
109
75
64
136
296
741
74
119
18
28
46
707
Total
107
61
40
101
252
728
94
106
13
23
35
720
13%
7%
5%
12%
31%
88%
11%
13%
2%
3%
4%
87%
Sky Sports 1 only
1
3
1
3
6
20
1
1
-
-
1
20
1%
4%
1%
3%
2%
3%
1%
1%
-%
-%
2%
3%
6%
13%
3%
15%
30%
96%
4%
3%
-%
-%
3%
97%
Sky Sports 2 only
-
-
*
*
*
5
1
*
*
*
*
6
-%
-%
1%
*%
*%
1%
1%
*%
3%
2%
1%
1%
-%
-%
7%
7%
7%
79%
19%
6%
6%
6%
6%
93%
Sky Sports Pack (Sky Sports 1, 2, 3 and 4)
33
26
16
42
85
237
18
35
6
10
11
222
30%
43%
40%
42%
34%
33%
19%
33%
47%
43%
31%
31%
g
13%
10%
6%
16%
33%
92%
7%
13%
2%
4%
4%
86%
Sky Movies 1 only (Comedy, Family,
Classics, Modern Greats, Drama &
Romance)
3
1
1
2
14
43
8
7
*
1
2
45
3%
2%
1%
2%
6%
6%
9%
6%
3%
6%
6%
6%
5%
2%
1%
3%
27%
84%
16%
13%
1%
2%
4%
88%
Sky Movies 2 only (Comedy, Indie, Sci-Fi &
Horror, Crime & Thriller, Action & Adventure)
1
-
*
*
1
8
-
1
-
*
-
6
1%
-%
1%
*%
*%
1%
-%
1%
-%
2%
-%
1%
9%
-%
6%
6%
14%
100%
-%
13%
-%
6%
-%
85%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 62
Page 121
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH3 (QH4). SHOWCARD Which, if any, of these channels do you subscribe to through your Sky satellite service? (MULTI CODE)
Base : Those with paid for Sky Satellite TV
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
*c
d
e
f
g
h
~i
*j
*k
l
Unweighted total
141
91
76
167
367
925
91
159
21
35
60
864
Effective Weighted Sample
109
75
64
136
296
741
74
119
18
28
46
707
Total
107
61
40
101
252
728
94
106
13
23
35
720
13%
7%
5%
12%
31%
88%
11%
13%
2%
3%
4%
87%
Sky Movies Pack (All Sky Movies channels in
Sky Movies 1 and 2, plus Premiere and
Disney Cinemagic)
30
12
5
17
59
207
18
21
3
5
7
203
27%
19%
14%
17%
23%
28%
19%
20%
23%
20%
21%
28%
c
13%
5%
2%
8%
26%
92%
8%
10%
1%
2%
3%
90%
Sky+ HD (High Definition channels through
Sky+ HD box)
32
11
10
21
76
260
28
31
5
3
11
259
30%
18%
25%
21%
30%
36%
30%
29%
36%
14%
32%
36%
j
11%
4%
3%
7%
26%
89%
10%
11%
2%
1%
4%
89%
ANY SKY SPORTS
34
29
17
46
91
262
20
36
7
10
12
248
32%
47%
43%
46%
36%
36%
21%
34%
50%
45%
33%
34%
a
a
g
12%
10%
6%
16%
32%
92%
7%
13%
2%
4%
4%
87%
ANY SKY MOVIES
33
13
6
20
74
257
26
29
3
6
9
255
31%
21%
16%
19%
29%
35%
27%
27%
26%
28%
26%
35%
cd
12%
5%
2%
7%
26%
91%
9%
10%
1%
2%
3%
90%
SKY SPORTS AND SKY MOVIES
21
12
4
16
47
155
15
17
3
4
6
154
20%
19%
10%
16%
19%
21%
16%
16%
26%
19%
18%
21%
12%
7%
2%
9%
27%
91%
9%
10%
2%
2%
4%
90%
Basic package only
39
24
12
36
93
221
42
39
6
9
13
225
36%
39%
30%
36%
37%
30%
44%
37%
42%
41%
37%
31%
f
15%
9%
5%
14%
35%
84%
16%
15%
2%
3%
5%
85%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 62
Page 122
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH3 (QH4). SHOWCARD Which, if any, of these channels do you subscribe to through your Sky satellite service? (MULTI CODE)
Base : Those with paid for Sky Satellite TV
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
*c
d
e
f
g
h
~i
*j
*k
l
Unweighted total
141
91
76
167
367
925
91
159
21
35
60
864
Effective Weighted Sample
109
75
64
136
296
741
74
119
18
28
46
707
Total
107
61
40
101
252
728
94
106
13
23
35
720
13%
7%
5%
12%
31%
88%
11%
13%
2%
3%
4%
87%
None of these
6
1
-
1
4
11
3
-
-
-
-
13
5%
2%
-%
1%
1%
1%
3%
-%
-%
-%
-%
2%
45%
10%
-%
10%
28%
86%
24%
-%
-%
-%
-%
100%
Don't know
2
1
3
3
5
20
1
4
*
1
1
18
2%
1%
7%
3%
2%
3%
1%
3%
3%
4%
4%
2%
11%
4%
12%
16%
21%
95%
4%
16%
2%
4%
6%
83%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 63
Page 123
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH4 (QH5). SHOWCARD Which, if any, of these channels do you subscribe to through your Cable TV service? (MULTI CODE)
Base : Those with Cable TV
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
*b
*c
*d
e
f
*g
*h
~i
~j
~k
l
Unweighted total
84
38
37
75
158
393
38
68
13
9
24
364
Effective Weighted Sample
71
33
29
59
125
327
31
52
10
7
19
310
Total
81
30
17
46
126
372
35
54
7
8
17
355
20%
7%
4%
11%
31%
91%
8%
13%
2%
2%
4%
87%
Sky Sports channels
13
3
1
3
21
76
8
13
2
2
3
72
16%
9%
3%
7%
17%
20%
24%
24%
34%
25%
15%
20%
15%
3%
1%
4%
25%
89%
10%
15%
3%
2%
3%
85%
Sky Movies channels
12
3
2
5
22
81
6
8
2
-
2
80
15%
11%
10%
11%
18%
22%
19%
15%
34%
-%
10%
22%
14%
4%
2%
6%
26%
92%
7%
9%
3%
-%
2%
91%
High Definition channel through V+ HD box
17
8
2
10
37
92
9
15
1
2
4
88
21%
27%
14%
22%
29%
25%
26%
27%
16%
25%
23%
25%
17%
8%
2%
10%
36%
90%
9%
14%
1%
2%
4%
86%
Basic package only
46
14
11
26
60
171
17
28
3
5
12
159
57%
48%
68%
55%
48%
46%
50%
52%
34%
61%
71%
45%
24%
8%
6%
14%
32%
91%
9%
15%
1%
3%
7%
85%
None of these
3
2
1
3
5
14
2
1
-
-
-
17
4%
7%
5%
6%
4%
4%
7%
1%
-%
-%
-%
5%
17%
12%
4%
17%
31%
80%
13%
4%
-%
-%
-%
97%
Don't know
2
1
*
1
3
9
2
1
1
-
-
10
2%
3%
3%
3%
2%
3%
6%
3%
20%
-%
-%
3%
17%
8%
4%
12%
24%
84%
17%
13%
13%
-%
-%
88%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 64
Page 124
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH5 (QH23). SHOWCARD Thinking about televisions, do you have any difficulties / think you might have difficulties doing any of the following? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Difficulty hearing quiet parts of programmes
10
9
15
23
29
42
2
31
9
26
15
14
3%
4%
8%
6%
3%
2%
1%
9%
16%
29%
11%
1%
a
a
l
hl
hikl
l
22%
19%
34%
53%
65%
95%
3%
71%
20%
58%
33%
31%
Seeing the buttons on the remote control
5
2
15
17
27
34
3
13
8
6
6
24
1%
1%
8%
4%
3%
2%
1%
4%
14%
7%
5%
1%
abd
ab
l
hkl
l
l
13%
5%
39%
43%
71%
88%
8%
35%
21%
17%
17%
64%
Hearing quiet voices
9
6
14
20
26
37
1
29
7
25
10
10
2%
3%
7%
5%
3%
2%
1%
8%
12%
28%
8%
*%
ab
a
l
l
hikl
l
22%
17%
36%
53%
69%
97%
3%
75%
17%
64%
26%
26%
Hearing the television at a volume other
people find acceptable
7
4
9
13
17
28
1
22
5
18
8
9
2%
2%
4%
3%
2%
1%
1%
6%
9%
21%
6%
*%
l
l
hikl
l
22%
13%
28%
41%
56%
93%
4%
72%
17%
59%
27%
31%
Picking up the remote control
6
1
6
7
13
23
2
9
3
5
5
16
2%
1%
3%
2%
1%
1%
1%
2%
6%
6%
4%
1%
b
l
l
l
l
24%
5%
23%
27%
51%
91%
7%
35%
13%
21%
21%
64%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 64
Page 125
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH5 (QH23). SHOWCARD Thinking about televisions, do you have any difficulties / think you might have difficulties doing any of the following? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Seeing small details on screen
7
2
9
11
13
22
*
19
6
9
9
5
2%
1%
4%
3%
1%
1%
*%
5%
12%
10%
7%
*%
b
l
hl
l
l
28%
9%
36%
45%
56%
94%
2%
82%
27%
37%
40%
20%
Using the interactive services on your
television
2
5
4
9
11
22
1
10
2
6
5
12
1%
2%
2%
2%
1%
1%
*%
3%
4%
7%
4%
1%
l
l
hl
l
10%
21%
19%
40%
50%
97%
3%
46%
10%
28%
22%
52%
Holding the remote control
4
1
5
6
12
19
2
6
2
4
3
15
1%
*%
3%
1%
1%
1%
1%
2%
4%
4%
2%
1%
b
l
l
20%
3%
25%
27%
56%
90%
9%
28%
10%
17%
12%
70%
Pressing the buttons on the remote control
5
2
6
8
12
18
1
11
2
7
6
8
1%
1%
3%
2%
1%
1%
*%
3%
4%
8%
5%
*%
l
l
hl
l
23%
8%
29%
38%
61%
91%
5%
56%
10%
35%
31%
41%
Using the on-screen Electronic Programme
Guide (EPG)
4
3
4
7
7
15
1
7
2
5
3
9
1%
1%
2%
2%
1%
1%
1%
2%
4%
6%
3%
*%
l
l
hl
l
22%
18%
24%
42%
46%
93%
8%
40%
14%
31%
21%
58%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 64
Page 126
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH5 (QH23). SHOWCARD Thinking about televisions, do you have any difficulties / think you might have difficulties doing any of the following? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Seeing the picture on the TV screen
5
1
4
4
8
14
1
6
6
2
3
9
1%
*%
2%
1%
1%
1%
*%
2%
10%
2%
2%
*%
l
hjkl
l
30%
4%
24%
28%
54%
93%
7%
40%
36%
10%
20%
56%
Any other difficulties
2
1
2
3
5
17
1
6
*
3
3
12
1%
*%
1%
1%
1%
1%
*%
2%
*%
4%
2%
1%
l
l
l
11%
4%
13%
17%
29%
94%
5%
34%
1%
19%
14%
67%
No, none
325
187
151
338
786
1935
198
280
31
40
98
1866
89%
88%
77%
83%
88%
91%
96%
77%
56%
46%
76%
94%
cd
cd
c
f
ij
ij
hijk
15%
9%
7%
16%
37%
90%
9%
13%
1%
2%
5%
87%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 65
Page 127
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QCHECK. Can I just check that you have the following services? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Landline phone
338
203
188
391
714
1808
173
319
50
84
116
1672
93%
96%
96%
96%
80%
85%
84%
88%
91%
95%
90%
84%
a
l
hl
l
17%
10%
9%
20%
36%
91%
9%
16%
3%
4%
6%
84%
Mobile phone
327
177
115
292
743
1955
193
271
36
52
89
1888
90%
83%
59%
72%
83%
92%
94%
75%
65%
59%
69%
95%
bcd
cd
c
j
hijk
15%
8%
5%
14%
34%
91%
9%
13%
2%
2%
4%
87%
Fixed Broadband internet access
274
124
47
170
459
1513
163
191
22
33
58
1488
75%
58%
24%
42%
51%
71%
79%
53%
40%
38%
45%
75%
bcd
cd
c
f
ij
hijk
16%
7%
3%
10%
27%
90%
10%
11%
1%
2%
3%
89%
Mobile broadband internet access
28
7
5
12
63
258
21
24
1
6
8
261
8%
3%
3%
3%
7%
12%
10%
7%
2%
7%
6%
13%
bcd
hik
10%
2%
2%
4%
22%
90%
8%
8%
*%
2%
3%
92%
Narrowband internet access
4
1
*
2
5
18
1
1
-
-
1
18
1%
1%
*%
*%
1%
1%
1%
*%
-%
-%
1%
1%
22%
8%
2%
9%
25%
92%
7%
7%
-%
-%
7%
94%
TV service with additional channels you pay
to receive
204
101
62
162
411
1184
133
173
23
35
57
1151
56%
48%
32%
40%
46%
55%
64%
48%
41%
39%
44%
58%
bcd
cd
c
f
hijk
15%
8%
5%
12%
31%
89%
10%
13%
2%
3%
4%
87%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 65
Page 128
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QCHECK. Can I just check that you have the following services? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
No, none of these
2
1
3
4
14
16
1
7
1
2
2
10
1%
1%
1%
1%
2%
1%
1%
2%
2%
2%
1%
*%
l
l
12%
8%
15%
22%
79%
92%
7%
38%
6%
12%
10%
58%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 66
Page 129
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QDM. And which, if any, of these services are you primarily or jointly responsible for - in terms of deciding which supplier or network to use? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Landline phone
328
195
173
368
640
1575
138
292
43
75
108
1425
90%
92%
88%
90%
71%
74%
67%
81%
78%
85%
84%
71%
l
l
l
19%
11%
10%
21%
37%
92%
8%
17%
2%
4%
6%
83%
Mobile phone
296
154
101
255
644
xx-xxxx-xxxx
164
235
29
42
73
1638
81%
73%
51%
63%
72%
80%
80%
65%
53%
47%
57%
82%
bcd
cd
c
ij
hijk
16%
8%
5%
14%
34%
91%
9%
13%
2%
2%
4%
87%
Fixed Broadband internet access
250
116
40
156
392
1265
124
168
16
29
52
1220
68%
55%
20%
38%
44%
59%
60%
46%
29%
33%
41%
61%
bcd
cd
c
ij
hijk
18%
8%
3%
11%
28%
91%
9%
12%
1%
2%
4%
88%
Mobile broadband internet access
22
6
5
11
43
178
14
17
*
5
7
180
6%
3%
2%
3%
5%
8%
7%
5%
1%
5%
5%
9%
cd
hi
11%
3%
2%
5%
22%
90%
7%
9%
*%
2%
4%
91%
Narrowband internet access
4
1
*
2
4
11
1
1
-
-
1
10
1%
1%
*%
*%
*%
1%
*%
*%
-%
-%
1%
1%
38%
13%
3%
16%
34%
92%
7%
12%
-%
-%
12%
89%
TV service with additional channels you pay
to receive
167
84
54
138
325
915
93
142
16
30
49
870
46%
40%
27%
34%
36%
43%
45%
39%
29%
34%
38%
44%
cd
c
ij
17%
8%
5%
14%
32%
90%
9%
14%
2%
3%
5%
86%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 66
Page 130
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QDM. And which, if any, of these services are you primarily or jointly responsible for - in terms of deciding which supplier or network to use? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
None of these
9
8
16
24
70
134
22
22
7
8
8
133
3%
4%
8%
6%
8%
6%
11%
6%
12%
9%
6%
7%
ab
a
f
6%
5%
10%
15%
45%
86%
14%
14%
4%
5%
5%
85%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 67
Page 131
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QG1. Do you receive more than one of these services as part of an overall deal or package from the same supplier? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Yes
242
117
50
166
394
1264
136
166
18
31
50
1237
66%
55%
25%
41%
44%
59%
66%
46%
33%
36%
39%
62%
bcd
cd
c
i
hijk
17%
8%
4%
12%
28%
90%
10%
12%
1%
2%
4%
88%
No
118
91
141
232
478
801
61
188
34
54
79
685
32%
43%
72%
57%
53%
38%
30%
52%
62%
61%
61%
34%
a
abd
ab
g
l
l
l
l
13%
10%
16%
27%
55%
92%
7%
22%
4%
6%
9%
78%
Don't know
5
4
5
9
25
69
9
8
3
3
1
71
1%
2%
3%
2%
3%
3%
4%
2%
5%
4%
1%
4%
k
k
6%
5%
6%
12%
32%
87%
11%
10%
3%
4%
1%
90%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 68
Page 132
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QG2. Is this ONE deal or package, or more than one? (SINGLE CODE)
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
*j
*k
l
Unweighted total
288
160
88
248
523
1463
133
220
30
40
75
1383
Effective Weighted Sample
235
136
72
206
434
1210
112
172
25
32
60
1164
Total
242
117
50
166
394
1264
136
166
18
31
50
1237
17%
8%
4%
12%
28%
90%
10%
12%
1%
2%
4%
88%
One deal or package
211
105
45
150
358
1148
121
145
16
24
44
1127
87%
90%
90%
90%
91%
91%
89%
88%
89%
77%
88%
91%
j
17%
8%
4%
12%
28%
90%
10%
11%
1%
2%
3%
89%
Two packages from one supplier
20
8
1
9
20
64
11
11
1
4
3
64
8%
6%
3%
5%
5%
5%
8%
7%
5%
14%
6%
5%
l
26%
10%
2%
12%
27%
85%
14%
14%
1%
6%
4%
85%
Two packages from different suppliers
1
-
-
-
2
12
1
3
-
2
-
10
*%
-%
-%
-%
1%
1%
*%
2%
-%
6%
-%
1%
l
9%
-%
-%
-%
16%
93%
5%
21%
-%
13%
-%
78%
Three or more packages
8
3
-
3
7
28
2
5
1
1
3
25
3%
2%
-%
2%
2%
2%
1%
3%
5%
3%
6%
2%
l
26%
10%
-%
10%
24%
92%
6%
17%
3%
3%
10%
83%
Don't know
2
1
3
4
6
11
1
2
-
-
-
10
1%
1%
7%
3%
2%
1%
1%
1%
-%
-%
-%
1%
ab
17%
6%
28%
34%
49%
92%
10%
13%
-%
-%
-%
85%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 69
Page 133
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QG3 (QG3A). SHOWCARD Thinking about the service package you consider to be the main one, or the one your household spends the most on... Please could you tell me which services are part of this deal or package you have with the same
supplier? (MULTI CODE)
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
*j
*k
l
Unweighted total
288
160
88
248
523
1463
133
220
30
40
75
1383
Effective Weighted Sample
235
136
72
206
434
1210
112
172
25
32
60
1164
Total
242
117
50
166
394
1264
136
166
18
31
50
1237
17%
8%
4%
12%
28%
90%
10%
12%
1%
2%
4%
88%
Landline phone
226
108
47
154
355
1138
116
158
17
30
48
1098
94%
92%
94%
93%
90%
90%
85%
95%
96%
95%
96%
89%
l
18%
9%
4%
12%
28%
91%
9%
13%
1%
2%
4%
87%
One mobile phone
19
7
6
13
32
103
13
15
1
4
4
103
8%
6%
12%
8%
8%
8%
10%
9%
6%
13%
8%
8%
16%
6%
5%
11%
27%
87%
11%
13%
1%
3%
3%
87%
More than one mobile phone
5
2
-
2
6
31
-
2
-
1
1
29
2%
2%
-%
1%
1%
2%
-%
1%
-%
3%
2%
2%
18%
7%
-%
7%
18%
100%
-%
6%
-%
3%
3%
94%
Internet - Fixed Broadband access
215
95
32
127
330
1094
119
142
16
26
46
1072
89%
82%
64%
76%
84%
87%
88%
86%
88%
81%
92%
87%
cd
c
c
18%
8%
3%
10%
27%
90%
10%
12%
1%
2%
4%
88%
Internet - Mobile Broadband access
5
1
1
2
5
41
3
4
-
2
1
42
2%
1%
1%
1%
1%
3%
3%
3%
-%
7%
1%
3%
12%
2%
1%
3%
11%
89%
8%
9%
-%
5%
1%
90%
Internet - not broadband access
1
-
*
*
*
4
-
-
-
-
-
4
1%
-%
1%
*%
*%
*%
-%
-%
-%
-%
-%
*%
34%
-%
10%
10%
10%
100%
-%
-%
-%
-%
-%
100%
TV service
100
51
22
74
186
575
56
80
14
12
21
553
41%
44%
45%
44%
47%
45%
41%
48%
75%
38%
43%
45%
16%
8%
4%
12%
29%
91%
9%
13%
2%
2%
3%
87%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 69
Page 134
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QG3 (QG3A). SHOWCARD Thinking about the service package you consider to be the main one, or the one your household spends the most on... Please could you tell me which services are part of this deal or package you have with the same
supplier? (MULTI CODE)
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
*j
*k
l
Unweighted total
288
160
88
248
523
1463
133
220
30
40
75
1383
Effective Weighted Sample
235
136
72
206
434
1210
112
172
25
32
60
1164
Total
242
117
50
166
394
1264
136
166
18
31
50
1237
17%
8%
4%
12%
28%
90%
10%
12%
1%
2%
4%
88%
Don't know
3
1
1
2
7
23
3
1
-
-
-
26
1%
1%
2%
1%
2%
2%
3%
1%
-%
-%
-%
2%
11%
5%
4%
8%
25%
87%
13%
4%
-%
-%
-%
96%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 70
Page 135
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QG3 (QG3A). SHOWCARD Thinking about the service package you consider to be the main one, or the one your household spends the most on... Please could you tell me which services are part of this deal or package you have with the same
supplier? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Landline phone
226
108
47
154
355
1138
116
158
17
30
48
1098
62%
51%
24%
38%
39%
53%
56%
44%
31%
34%
37%
55%
bcd
cd
c
i
hijk
18%
9%
4%
12%
28%
91%
9%
13%
1%
2%
4%
87%
One mobile phone
19
7
6
13
32
103
13
15
1
4
4
103
5%
3%
3%
3%
4%
5%
6%
4%
2%
5%
3%
5%
16%
6%
5%
11%
27%
87%
11%
13%
1%
3%
3%
87%
More than one mobile phone
5
2
-
2
6
31
-
2
-
1
1
29
2%
1%
-%
1%
1%
1%
-%
1%
-%
1%
1%
1%
c
18%
7%
-%
7%
18%
100%
-%
6%
-%
3%
3%
94%
Internet - Fixed Broadband access
215
95
32
127
330
1094
119
142
16
26
46
1072
59%
45%
16%
31%
37%
51%
58%
39%
29%
29%
36%
54%
bcd
cd
c
j
hijk
18%
8%
3%
10%
27%
90%
10%
12%
1%
2%
4%
88%
Internet - Mobile Broadband access
5
1
1
2
5
41
3
4
-
2
1
42
1%
*%
*%
*%
1%
2%
2%
1%
-%
3%
*%
2%
12%
2%
1%
3%
11%
89%
8%
9%
-%
5%
1%
90%
Internet - not broadband access
1
-
*
*
*
4
-
-
-
-
-
4
*%
-%
*%
*%
*%
*%
-%
-%
-%
-%
-%
*%
34%
-%
10%
10%
10%
100%
-%
-%
-%
-%
-%
100%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 70
Page 136
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QG3 (QG3A). SHOWCARD Thinking about the service package you consider to be the main one, or the one your household spends the most on... Please could you tell me which services are part of this deal or package you have with the same
supplier? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
TV service
100
51
22
74
186
575
56
80
14
12
21
553
28%
24%
11%
18%
21%
27%
27%
22%
24%
14%
17%
28%
cd
cd
c
j
hjk
16%
8%
4%
12%
29%
91%
9%
13%
2%
2%
3%
87%
Don't know
3
1
1
2
7
23
3
1
-
-
-
26
1%
1%
1%
1%
1%
1%
2%
*%
-%
-%
-%
1%
11%
5%
4%
8%
25%
87%
13%
4%
-%
-%
-%
96%
DO NOT HAVE A PACKAGE/ BUNDLE OF
SERVICES
123
95
146
242
504
870
70
196
37
57
79
756
34%
45%
75%
59%
56%
41%
34%
54%
67%
64%
61%
38%
a
abd
ab
l
hl
l
l
13%
10%
15%
25%
53%
91%
7%
21%
4%
6%
8%
79%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 71
Page 137
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QG4 (QG3B). Do you receive a discount or special deal for subscribing to this package of services? (SINGLE CODE)
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
*j
*k
l
Unweighted total
288
160
88
248
523
1463
133
220
30
40
75
1383
Effective Weighted Sample
235
136
72
206
434
1210
112
172
25
32
60
1164
Total
242
117
50
166
394
1264
136
166
18
31
50
1237
17%
8%
4%
12%
28%
90%
10%
12%
1%
2%
4%
88%
Yes
163
74
26
100
241
813
87
105
11
24
31
799
67%
64%
52%
60%
61%
64%
64%
63%
62%
75%
62%
65%
c
18%
8%
3%
11%
27%
90%
10%
12%
1%
3%
3%
89%
No
56
26
13
40
92
263
28
41
5
6
13
249
23%
22%
27%
24%
23%
21%
21%
25%
29%
20%
26%
20%
19%
9%
5%
14%
32%
90%
10%
14%
2%
2%
4%
86%
Don't know
22
16
10
26
61
188
20
20
2
2
6
189
9%
14%
21%
16%
16%
15%
15%
12%
10%
5%
13%
15%
a
a
11%
8%
5%
13%
29%
90%
10%
9%
1%
1%
3%
91%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 72
Page 138
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QG5 (QG3D). Which supplier do you use for this package of services? (SINGLE CODE)
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
*j
*k
l
Unweighted total
288
160
88
248
523
1463
133
220
30
40
75
1383
Effective Weighted Sample
235
136
72
206
434
1210
112
172
25
32
60
1164
Total
242
117
50
166
394
1264
136
166
18
31
50
1237
17%
8%
4%
12%
28%
90%
10%
12%
1%
2%
4%
88%
Virgin Media (previously NTL/ Telewest)
74
36
13
49
128
333
43
55
8
8
22
321
31%
31%
27%
30%
32%
26%
32%
33%
42%
25%
44%
26%
l
l
20%
10%
4%
13%
34%
89%
11%
15%
2%
2%
6%
85%
BT
74
31
15
46
85
349
24
37
3
14
11
336
30%
27%
30%
28%
22%
28%
18%
22%
15%
44%
23%
27%
g
hkl
20%
8%
4%
12%
23%
94%
6%
10%
1%
4%
3%
90%
Sky
40
22
10
32
91
292
31
37
5
3
7
289
16%
19%
20%
19%
23%
23%
23%
22%
29%
10%
15%
23%
12%
7%
3%
10%
28%
90%
9%
11%
2%
1%
2%
89%
Talk Talk/ Carphone Warehouse
38
17
7
24
61
177
22
21
1
3
4
177
16%
15%
13%
14%
15%
14%
17%
13%
8%
11%
9%
14%
19%
9%
3%
12%
30%
89%
11%
11%
1%
2%
2%
89%
Orange
4
2
-
2
7
26
4
2
*
*
*
30
1%
1%
-%
1%
2%
2%
3%
1%
2%
1%
1%
2%
11%
5%
-%
5%
22%
84%
12%
5%
1%
1%
1%
94%
O2
2
1
-
1
2
12
5
1
-
-
1
16
1%
1%
-%
*%
1%
1%
4%
*%
-%
-%
1%
1%
f
12%
5%
-%
5%
14%
70%
29%
4%
-%
-%
4%
96%
Post Office
1
2
*
3
3
11
-
4
-
-
2
7
*%
2%
*%
2%
1%
1%
-%
3%
-%
-%
3%
1%
l
l
11%
23%
2%
25%
27%
100%
-%
40%
-%
-%
16%
63%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 72
Page 139
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QG5 (QG3D). Which supplier do you use for this package of services? (SINGLE CODE)
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
*j
*k
l
Unweighted total
288
160
88
248
523
1463
133
220
30
40
75
1383
Effective Weighted Sample
235
136
72
206
434
1210
112
172
25
32
60
1164
Total
242
117
50
166
394
1264
136
166
18
31
50
1237
17%
8%
4%
12%
28%
90%
10%
12%
1%
2%
4%
88%
Plusnet
1
1
1
2
4
9
1
2
-
-
-
9
1%
1%
2%
1%
1%
1%
1%
1%
-%
-%
-%
1%
14%
7%
8%
14%
36%
90%
12%
15%
-%
-%
-%
85%
T-Mobile
-
1
-
1
4
6
1
-
-
-
-
9
-%
1%
-%
*%
1%
*%
1%
-%
-%
-%
-%
1%
-%
7%
-%
7%
50%
71%
13%
-%
-%
-%
-%
100%
AOL
4
1
*
1
1
8
-
*
-
-
-
8
2%
1%
1%
1%
*%
1%
-%
*%
-%
-%
-%
1%
46%
10%
5%
15%
15%
100%
-%
5%
-%
-%
-%
95%
Other
3
2
3
5
6
31
3
6
*
2
2
28
1%
2%
6%
3%
1%
2%
2%
4%
2%
6%
4%
2%
a
9%
7%
9%
16%
17%
94%
8%
18%
1%
6%
6%
84%
Don't know
2
-
1
1
3
9
2
2
*
1
-
10
1%
-%
1%
*%
1%
1%
1%
1%
2%
3%
-%
1%
13%
-%
6%
6%
23%
80%
16%
19%
3%
8%
-%
82%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 73
Page 140
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QG6 (QG5). Over the last 12 months, have you used a price comparison website (such as U Switch or Bill Monitor) to compare the cost of providers of any of the following communication services?
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Broadband
18
7
2
9
24
126
5
13
2
1
2
121
5%
3%
1%
2%
3%
6%
2%
4%
4%
1%
1%
6%
cd
hjk
14%
5%
2%
7%
18%
95%
4%
10%
2%
1%
1%
91%
Landline phone
17
8
4
12
27
117
5
9
2
1
3
114
5%
4%
2%
3%
3%
5%
3%
2%
3%
1%
2%
6%
hjk
14%
7%
3%
10%
22%
96%
4%
7%
1%
*%
2%
93%
Mobile phone
10
5
6
11
35
110
7
10
3
2
3
106
3%
2%
3%
3%
4%
5%
3%
3%
5%
3%
3%
5%
h
9%
4%
5%
10%
30%
95%
6%
9%
2%
2%
3%
91%
TV service with additional channels you pay
to receive
8
3
2
5
9
59
2
8
3
1
2
54
2%
2%
1%
1%
1%
3%
1%
2%
5%
1%
2%
3%
j
14%
5%
3%
9%
15%
97%
4%
13%
5%
1%
3%
88%
Any combination of these services in a
package or bundle
21
8
-
8
19
96
7
10
2
1
1
92
6%
4%
-%
2%
2%
4%
3%
3%
4%
2%
1%
5%
cd
c
c
k
21%
8%
-%
8%
19%
95%
7%
10%
2%
1%
1%
91%
No, none of these
314
190
182
372
802
1784
182
326
47
82
117
1653
86%
90%
93%
91%
89%
84%
88%
90%
85%
93%
91%
83%
a
a
l
l
l
16%
10%
9%
19%
41%
90%
9%
16%
2%
4%
6%
83%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 73
Page 141
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QG6 (QG5). Over the last 12 months, have you used a price comparison website (such as U Switch or Bill Monitor) to compare the cost of providers of any of the following communication services?
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Don't know
5
2
3
5
16
51
4
3
1
1
2
52
1%
1%
2%
1%
2%
2%
2%
1%
1%
1%
2%
3%
h
9%
4%
6%
10%
29%
92%
7%
6%
1%
1%
4%
95%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 74
Page 142
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
COMPONENTS OF PACKAGE - I.E. SIMPLE BUNDLE
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
*j
*k
l
Unweighted total
288
160
88
248
523
1463
133
220
30
40
75
1383
Effective Weighted Sample
235
136
72
206
434
1210
112
172
25
32
60
1164
Total
242
117
50
166
394
1264
136
166
18
31
50
1237
17%
8%
4%
12%
28%
90%
10%
12%
1%
2%
4%
88%
LANDLINE & BROADBAND
118
57
22
79
172
570
65
74
4
15
26
562
49%
49%
44%
47%
44%
45%
48%
45%
23%
48%
52%
45%
19%
9%
3%
12%
27%
90%
10%
12%
1%
2%
4%
88%
LANDLINE, BROADBAND & MULTI-
CHANNEL TV
74
28
5
33
114
393
35
54
10
6
15
374
30%
24%
11%
20%
29%
31%
26%
33%
58%
19%
30%
30%
cd
c
17%
7%
1%
8%
27%
92%
8%
13%
2%
1%
3%
87%
LANDLINE & MULTI-CHANNEL TV
14
16
14
29
41
76
9
16
2
4
3
70
6%
13%
27%
18%
11%
6%
7%
10%
12%
12%
6%
6%
a
ab
a
l
16%
18%
16%
34%
48%
89%
11%
19%
3%
5%
3%
81%
MULTI-CHANNEL TV & BROADBAND
8
6
2
7
22
63
10
4
*
1
1
68
3%
5%
4%
4%
6%
5%
7%
2%
2%
3%
3%
6%
11%
8%
3%
10%
31%
87%
14%
5%
*%
1%
2%
95%
MOBILE & BROADBAND
2
2
-
2
11
33
6
1
*
*
1
39
1%
2%
-%
1%
3%
3%
5%
1%
2%
1%
2%
3%
5%
5%
-%
5%
26%
81%
16%
3%
1%
1%
2%
96%
LANDLINE, MOBILE & BROADBAND
10
1
2
3
8
32
5
7
-
2
1
29
4%
1%
5%
2%
2%
3%
3%
4%
-%
8%
2%
2%
l
27%
3%
6%
10%
21%
87%
12%
19%
-%
7%
3%
79%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 74
Page 143
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
COMPONENTS OF PACKAGE - I.E. SIMPLE BUNDLE
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
*j
*k
l
Unweighted total
288
160
88
248
523
1463
133
220
30
40
75
1383
Effective Weighted Sample
235
136
72
206
434
1210
112
172
25
32
60
1164
Total
242
117
50
166
394
1264
136
166
18
31
50
1237
17%
8%
4%
12%
28%
90%
10%
12%
1%
2%
4%
88%
LANDLINE, BROADBAND, MOBILE &
MULTI-CHANNEL TV
4
2
1
3
8
29
2
4
1
1
2
27
2%
2%
2%
2%
2%
2%
1%
3%
4%
3%
4%
2%
12%
6%
3%
10%
27%
93%
6%
14%
2%
3%
7%
87%
LANDLINE & DIAL-UP
1
-
*
*
*
3
-
-
-
-
-
3
1%
-%
1%
*%
*%
*%
-%
-%
-%
-%
-%
*%
48%
-%
14%
14%
14%
100%
-%
-%
-%
-%
-%
100%
LANDLINE, DIAL-UP & MULTI-CHANNEL
TV
-
-
-
-
-
1
-
-
-
-
-
1
-%
-%
-%
-%
-%
*%
-%
-%
-%
-%
-%
*%
-%
-%
-%
-%
-%
100%
-%
-%
-%
-%
-%
100%
OTHER
8
4
2
6
11
41
1
4
-
1
*
38
3%
3%
5%
4%
3%
3%
*%
3%
-%
5%
1%
3%
20%
9%
6%
15%
26%
98%
1%
10%
-%
3%
1%
90%
DON'T KNOW
3
1
1
2
7
23
3
1
-
-
-
26
1%
1%
2%
1%
2%
2%
3%
1%
-%
-%
-%
2%
11%
5%
4%
8%
25%
87%
13%
4%
-%
-%
-%
96%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 75
Page 144
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
COMPONENTS OF PACKAGE, WHICH INCLUDES DISCOUNT - I.E. DISCOUNTED BUNDLE
Base : Those with a package for which they get a discount/ special deal
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
*c
d
e
f
g
h
~i
~j
*k
l
Unweighted total
193
103
48
151
313
930
85
129
16
28
44
892
Effective Weighted Sample
156
89
39
127
257
765
71
104
15
23
36
742
Total
163
74
26
100
241
813
87
105
11
24
31
799
18%
8%
3%
11%
27%
90%
10%
12%
1%
3%
3%
89%
LANDLINE & BROADBAND
78
40
12
52
104
344
43
50
3
12
16
338
48%
53%
46%
51%
43%
42%
49%
47%
23%
51%
52%
42%
20%
10%
3%
13%
27%
89%
11%
13%
1%
3%
4%
87%
LANDLINE, BROADBAND & MULTI-
CHANNEL TV
49
18
2
20
75
280
24
38
7
6
10
267
30%
24%
8%
20%
31%
34%
28%
37%
63%
26%
32%
33%
cd
c
16%
6%
1%
6%
25%
92%
8%
13%
2%
2%
3%
88%
LANDLINE & MULTI-CHANNEL TV
9
11
7
18
23
48
2
8
*
3
1
43
5%
15%
29%
18%
9%
6%
2%
7%
4%
14%
4%
5%
a
a
a
17%
22%
15%
37%
45%
96%
4%
15%
1%
7%
3%
85%
MULTI-CHANNEL TV & BROADBAND
7
2
1
3
14
36
6
*
-
*
-
41
4%
3%
3%
3%
6%
4%
7%
*%
-%
1%
-%
5%
h
18%
6%
2%
8%
34%
87%
15%
1%
-%
1%
-%
99%
MOBILE & BROADBAND
1
1
-
1
8
21
6
1
*
*
1
28
1%
2%
-%
1%
3%
3%
7%
1%
4%
2%
3%
3%
f
4%
5%
-%
5%
26%
73%
22%
4%
2%
2%
3%
95%
LANDLINE, MOBILE & BROADBAND
5
1
1
2
2
20
4
1
-
-
1
23
3%
2%
2%
2%
1%
3%
4%
1%
-%
-%
2%
3%
21%
5%
2%
7%
10%
85%
15%
4%
-%
-%
3%
96%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 75
Page 145
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
COMPONENTS OF PACKAGE, WHICH INCLUDES DISCOUNT - I.E. DISCOUNTED BUNDLE
Base : Those with a package for which they get a discount/ special deal
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
*c
d
e
f
g
h
~i
~j
*k
l
Unweighted total
193
103
48
151
313
930
85
129
16
28
44
892
Effective Weighted Sample
156
89
39
127
257
765
71
104
15
23
36
742
Total
163
74
26
100
241
813
87
105
11
24
31
799
18%
8%
3%
11%
27%
90%
10%
12%
1%
3%
3%
89%
LANDLINE, BROADBAND, MOBILE &
MULTI-CHANNEL TV
4
-
1
1
6
22
2
2
1
-
1
22
2%
-%
4%
1%
3%
3%
2%
2%
6%
-%
4%
3%
16%
-%
4%
4%
27%
91%
7%
8%
3%
-%
6%
93%
LANDLINE & DIAL-UP
1
-
-
-
-
1
-
-
-
-
-
1
1%
-%
-%
-%
-%
*%
-%
-%
-%
-%
-%
*%
100%
-%
-%
-%
-%
100%
-%
-%
-%
-%
-%
100%
LANDLINE, DIAL-UP & MULTI-CHANNEL
TV
-
-
-
-
-
1
-
-
-
-
-
1
-%
-%
-%
-%
-%
*%
-%
-%
-%
-%
-%
*%
-%
-%
-%
-%
-%
100%
-%
-%
-%
-%
-%
100%
OTHER
6
1
1
3
4
27
1
4
-
1
*
25
3%
2%
6%
3%
2%
3%
1%
4%
-%
6%
1%
3%
20%
4%
5%
10%
16%
97%
2%
14%
-%
5%
2%
87%
DON'T KNOW
3
-
*
*
4
12
-
1
-
-
-
11
2%
-%
1%
*%
2%
1%
-%
1%
-%
-%
-%
1%
24%
-%
3%
3%
32%
100%
-%
8%
-%
-%
-%
90%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 76
Page 146
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SUMMARY OF PACKAGE
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Base for %
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
INCLUDES A DISCOUNT
163
74
26
100
241
813
87
105
11
24
31
799
45%
35%
13%
25%
27%
38%
42%
29%
20%
27%
24%
40%
bcd
cd
c
hijk
18%
8%
3%
11%
27%
90%
10%
12%
1%
3%
3%
89%
DOES NOT INCLUDE A DISCOUNT
56
26
13
40
92
263
28
41
5
6
13
249
15%
12%
7%
10%
10%
12%
14%
11%
9%
7%
10%
12%
cd
c
19%
9%
5%
14%
32%
90%
10%
14%
2%
2%
4%
86%
DON'T KNOW IF INCLUDES A DISCOUNT
22
16
10
26
61
188
20
20
2
2
6
189
6%
8%
5%
6%
7%
9%
10%
5%
3%
2%
5%
9%
hjk
11%
8%
5%
13%
29%
90%
10%
9%
1%
1%
3%
91%
NO PACKAGES
123
95
146
242
504
870
70
196
37
57
79
756
34%
45%
75%
59%
56%
41%
34%
54%
67%
64%
61%
38%
a
abd
ab
l
hl
l
l
13%
10%
15%
25%
53%
91%
7%
21%
4%
6%
8%
79%
DOUBLE PLAY
148
84
39
123
257
769
91
98
7
20
31
763
41%
40%
20%
30%
29%
36%
44%
27%
13%
23%
24%
38%
cd
cd
c
f
i
i
hijk
17%
10%
5%
14%
30%
89%
11%
11%
1%
2%
4%
89%
TRIPLE PLAY
87
29
8
37
122
440
40
63
10
10
16
418
24%
14%
4%
9%
14%
21%
19%
17%
19%
12%
13%
21%
bcd
cd
c
jk
18%
6%
2%
8%
25%
91%
8%
13%
2%
2%
3%
87%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 76
Page 147
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SUMMARY OF PACKAGE
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
QUAD PLAY
4
2
1
3
9
31
2
4
1
1
2
29
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
2%
1%
12%
7%
3%
10%
26%
94%
5%
13%
2%
2%
7%
88%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 77
Page 148
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SUMMARY OF PACKAGE
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
*j
*k
l
Unweighted total
288
160
88
248
523
1463
133
220
30
40
75
1383
Effective Weighted Sample
235
136
72
206
434
1210
112
172
25
32
60
1164
Total
242
117
50
166
394
1264
136
166
18
31
50
1237
17%
8%
4%
12%
28%
90%
10%
12%
1%
2%
4%
88%
Base for %
242
117
50
166
394
1264
136
166
18
31
50
1237
17%
8%
4%
12%
28%
90%
10%
12%
1%
2%
4%
88%
INCLUDES A DISCOUNT
163
74
26
100
241
813
87
105
11
24
31
799
67%
64%
52%
60%
61%
64%
64%
63%
62%
75%
62%
65%
c
18%
8%
3%
11%
27%
90%
10%
12%
1%
3%
3%
89%
DOES NOT INCLUDE A DISCOUNT
56
26
13
40
92
263
28
41
5
6
13
249
23%
22%
27%
24%
23%
21%
21%
25%
29%
20%
26%
20%
19%
9%
5%
14%
32%
90%
10%
14%
2%
2%
4%
86%
DON'T KNOW IF INCLUDES A DISCOUNT
22
16
10
26
61
188
20
20
2
2
6
189
9%
14%
21%
16%
16%
15%
15%
12%
10%
5%
13%
15%
a
a
11%
8%
5%
13%
29%
90%
10%
9%
1%
1%
3%
91%
DOUBLE PLAY
148
84
39
123
257
769
91
98
7
20
31
763
61%
72%
79%
74%
65%
61%
67%
59%
39%
64%
63%
62%
a
a
a
17%
10%
5%
14%
30%
89%
11%
11%
1%
2%
4%
89%
TRIPLE PLAY
87
29
8
37
122
440
40
63
10
10
16
418
36%
25%
16%
22%
31%
35%
29%
38%
58%
33%
32%
34%
bcd
18%
6%
2%
8%
25%
91%
8%
13%
2%
2%
3%
87%
QUAD PLAY
4
2
1
3
9
31
2
4
1
1
2
29
2%
2%
2%
2%
2%
2%
1%
3%
4%
3%
4%
2%
12%
7%
3%
10%
26%
94%
5%
13%
2%
2%
7%
88%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 78
Page 149
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SUMMARY TABLE FOR PURCHASING BEHAVIOUR - FIXED BROADBAND
Base : Those with fixed broadband at home
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
Unweighted total
324
177
77
254
609
1759
156
253
35
41
86
1671
Effective Weighted Sample
266
150
66
214
507
1463
128
204
30
35
69
1407
Total
274
124
47
170
459
1513
163
191
22
33
58
1488
16%
7%
3%
10%
27%
90%
10%
11%
1%
2%
3%
89%
FIXED BROADBAND STANDALONE
59
28
15
44
130
419
43
49
6
8
12
416
21%
23%
32%
26%
28%
28%
27%
26%
28%
23%
20%
28%
13%
6%
3%
9%
28%
90%
9%
11%
1%
2%
3%
89%
FIXED BROADBAND BUNDLE
215
95
32
127
330
1094
119
142
16
26
46
1072
79%
77%
68%
74%
72%
72%
73%
74%
72%
77%
80%
72%
18%
8%
3%
10%
27%
90%
10%
12%
1%
2%
4%
88%
FIXED BROADBAND DISCOUNTED
BUNDLE
145
62
16
79
208
706
82
92
11
19
29
697
53%
50%
35%
46%
45%
47%
50%
48%
48%
55%
50%
47%
c
c
18%
8%
2%
10%
26%
90%
10%
12%
1%
2%
4%
88%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 79
Page 150
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SUMMARY TABLE FOR PURCHASING BEHAVIOUR - FIXED LINE
Base : Those with a landline phone at home
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
410
299
352
651
1048
2258
172
480
83
131
183
1965
Effective Weighted Sample
336
246
290
529
848
1827
141
372
69
101
145
1629
Total
338
203
188
391
714
1808
173
319
50
84
116
1672
17%
10%
9%
20%
36%
91%
9%
16%
3%
4%
6%
84%
FIXED LINE STANDALONE
111
95
141
237
359
671
57
162
33
54
68
574
33%
47%
75%
61%
50%
37%
33%
51%
65%
64%
59%
34%
a
abd
ab
l
hl
hl
l
15%
13%
19%
32%
49%
91%
8%
22%
4%
7%
9%
78%
FIXED LINE BUNDLE
226
108
47
154
355
1138
116
158
17
30
48
1098
67%
53%
25%
39%
50%
63%
67%
49%
35%
36%
41%
66%
bcd
cd
c
ij
hijk
18%
9%
4%
12%
28%
91%
9%
13%
1%
2%
4%
87%
FIXED LINE DISCOUNTED BUNDLE
150
71
24
95
215
738
75
100
11
23
30
716
44%
35%
13%
24%
30%
41%
43%
31%
21%
27%
26%
43%
bcd
cd
c
hijk
18%
9%
3%
12%
26%
91%
9%
12%
1%
3%
4%
88%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 80
Page 151
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SUMMARY TABLE FOR PURCHASING BEHAVIOUR - MOBILE BROADBAND
Base : Those in a household with mobile broadband
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
*a
~b
~c
~d
*e
f
~g
*h
~i
~j
~k
l
Unweighted total
35
11
9
20
77
289
22
32
3
9
12
283
Effective Weighted Sample
30
8
8
16
65
242
19
24
3
6
11
240
Total
28
7
5
12
63
258
21
24
1
6
8
261
10%
2%
2%
4%
22%
90%
8%
8%
*%
2%
3%
92%
MOBILE BROADBAND STANDALONE
22
6
5
11
57
217
18
19
1
4
7
219
80%
85%
89%
87%
92%
84%
84%
82%
100%
65%
93%
84%
9%
2%
2%
4%
24%
91%
8%
8%
1%
2%
3%
92%
MOBILE BROADBAND BUNDLE
5
1
1
2
5
41
3
4
-
2
1
42
20%
15%
11%
13%
8%
16%
16%
18%
-%
35%
7%
16%
12%
2%
1%
3%
11%
89%
8%
9%
-%
5%
1%
90%
MOBILE BROADBAND DISCOUNTED
BUNDLE
4
*
-
*
2
32
3
2
-
2
-
35
15%
5%
-%
3%
4%
12%
16%
9%
-%
32%
-%
13%
11%
1%
-%
1%
6%
87%
9%
6%
-%
6%
-%
94%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 81
Page 152
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP1. SHOWCARD During an average week, on how many days do you listen to the radio (including listening at home, in the car, at work, via mobile phone, personal stereo)? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
7 days a week
(7.0)
203
108
95
202
409
1078
71
160
25
31
61
991
56%
51%
48%
50%
46%
51%
34%
44%
45%
36%
47%
50%
g
hj
18%
9%
8%
18%
36%
94%
6%
14%
2%
3%
5%
86%
6 days a week
(6.0)
6
4
2
6
18
57
7
3
*
*
*
61
2%
2%
1%
1%
2%
3%
3%
1%
1%
*%
*%
3%
hk
9%
6%
4%
9%
27%
88%
10%
4%
1%
1%
1%
95%
5 days a week
(5.0)
29
14
11
25
55
176
12
25
4
7
7
166
8%
7%
6%
6%
6%
8%
6%
7%
7%
8%
6%
8%
15%
7%
6%
13%
29%
93%
6%
13%
2%
4%
4%
87%
3 or 4 days a week
(3.5)
33
15
12
27
57
151
16
23
2
7
8
147
9%
7%
6%
7%
6%
7%
8%
6%
5%
8%
6%
7%
19%
9%
7%
16%
34%
89%
9%
14%
1%
4%
5%
87%
1 or 2 days a week
(1.5)
32
19
14
32
71
178
11
36
4
10
10
157
9%
9%
7%
8%
8%
8%
5%
10%
8%
12%
8%
8%
16%
10%
7%
17%
37%
93%
6%
19%
2%
5%
5%
82%
Less often
(0.5)
12
15
11
26
55
101
5
25
3
4
9
83
3%
7%
6%
6%
6%
5%
2%
7%
5%
5%
7%
4%
a
a
l
11%
14%
10%
24%
51%
94%
5%
24%
2%
4%
8%
77%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 81
Page 153
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP1. SHOWCARD During an average week, on how many days do you listen to the radio (including listening at home, in the car, at work, via mobile phone, personal stereo)? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Never/ do not listen to the radio
(0.0)
50
37
51
88
231
389
84
91
17
27
34
383
14%
17%
26%
21%
26%
18%
41%
25%
30%
31%
26%
19%
ab
a
f
l
l
l
l
10%
8%
11%
18%
49%
82%
18%
19%
4%
6%
7%
81%
Don't know
-
1
-
1
1
5
-
-
-
-
-
5
-%
*%
-%
*%
*%
*%
-%
-%
-%
-%
-%
*%
-%
19%
-%
19%
19%
100%
-%
-%
-%
-%
-%
100%
Mean number of days during an
average week
4.9
4.4
4.1
4.3
4.0
4.5
3.3
3.9
3.9
3.4
4.0
4.5
cd
g
hjk
Standard deviation
2.76
2.97
3.13
3.05
3.11
2.92
3.16
3.10
3.20
3.07
3.15
2.93
Standard error
.13
.17
.16
.12
.09
.06
.22
.13
.33
.26
.22
.06
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 82
Page 154
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2A (QP11A). SHOWCARD How often, if at all, do you access the radio via - Radio set with AM Stereo - either at home, in the car or on portable radio. (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
j
k
l
Unweighted total
386
261
272
533
961
2143
124
407
66
93
150
1877
Effective Weighted Sample
312
211
223
427
777
1735
101
313
55
70
118
1550
Total
315
174
145
319
666
1741
122
271
38
61
95
1605
17%
9%
8%
17%
35%
93%
6%
14%
2%
3%
5%
86%
Every day
51
28
31
59
97
233
7
41
8
16
21
200
16%
16%
21%
19%
15%
13%
5%
15%
21%
26%
22%
12%
g
hl
l
21%
12%
13%
25%
40%
97%
3%
17%
3%
7%
9%
83%
At least weekly
21
17
11
28
59
123
8
23
2
11
7
109
7%
10%
7%
9%
9%
7%
6%
9%
6%
18%
8%
7%
hikl
16%
13%
8%
21%
45%
93%
6%
18%
2%
8%
6%
82%
At least monthly
8
8
4
12
19
43
5
10
1
*
2
41
2%
4%
3%
4%
3%
2%
4%
4%
2%
1%
3%
3%
15%
16%
7%
23%
38%
85%
10%
19%
2%
1%
5%
81%
Have tried it once
18
7
6
13
25
65
9
9
2
2
2
65
6%
4%
4%
4%
4%
4%
7%
3%
6%
3%
2%
4%
24%
10%
8%
17%
34%
90%
12%
12%
3%
3%
3%
89%
EVER
97
61
51
111
200
464
28
83
13
29
33
414
31%
35%
35%
35%
30%
27%
23%
31%
34%
48%
34%
26%
hl
l
20%
12%
10%
22%
40%
94%
6%
17%
3%
6%
7%
83%
Never
135
81
61
142
298
818
40
126
18
23
39
739
43%
46%
42%
44%
45%
47%
33%
46%
46%
37%
41%
46%
g
16%
9%
7%
16%
35%
95%
5%
15%
2%
3%
4%
86%
Do not have access to device
82
33
33
66
167
459
53
62
8
9
24
452
26%
19%
23%
21%
25%
26%
44%
23%
20%
15%
25%
28%
f
j
16%
6%
6%
13%
32%
89%
10%
12%
1%
2%
5%
88%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 83
Page 155
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2B (QP11B). SHOWCARD How often, if at all, do you access the radio via - Radio set with FM stereo - either at home, in the car or on portable radio. (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
j
k
l
Unweighted total
386
261
272
533
961
2143
124
407
66
93
150
1877
Effective Weighted Sample
312
211
223
427
777
1735
101
313
55
70
118
1550
Total
315
174
145
319
666
1741
122
271
38
61
95
1605
17%
9%
8%
17%
35%
93%
6%
14%
2%
3%
5%
86%
Every day
115
61
69
131
239
538
23
96
21
23
38
466
36%
35%
48%
41%
36%
31%
19%
35%
55%
39%
40%
29%
ab
g
l
hl
l
20%
11%
12%
23%
42%
96%
4%
17%
4%
4%
7%
83%
At least weekly
57
39
26
65
129
310
18
52
5
16
18
282
18%
22%
18%
20%
19%
18%
15%
19%
13%
27%
18%
18%
17%
12%
8%
20%
39%
93%
5%
16%
2%
5%
5%
85%
At least monthly
14
10
8
18
31
75
10
11
1
3
2
75
5%
6%
6%
6%
5%
4%
8%
4%
3%
4%
2%
5%
17%
12%
10%
21%
36%
87%
12%
13%
1%
3%
3%
88%
Have tried it once
10
4
1
4
10
38
3
4
*
-
2
36
3%
2%
1%
1%
2%
2%
2%
2%
1%
-%
2%
2%
c
25%
9%
2%
11%
25%
93%
7%
11%
1%
-%
4%
89%
EVER
196
114
105
218
409
960
53
163
28
42
60
858
62%
65%
72%
68%
61%
55%
44%
60%
72%
70%
63%
53%
a
g
l
l
l
19%
11%
10%
21%
40%
94%
5%
16%
3%
4%
6%
84%
Never
72
40
25
65
160
484
27
63
7
13
18
452
23%
23%
18%
20%
24%
28%
22%
23%
17%
21%
19%
28%
k
14%
8%
5%
13%
31%
94%
5%
12%
1%
3%
4%
88%
Do not have access to device
47
21
15
36
97
298
41
45
4
5
17
295
15%
12%
10%
11%
15%
17%
34%
17%
11%
9%
18%
18%
f
j
14%
6%
4%
10%
29%
87%
12%
13%
1%
2%
5%
87%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 84
Page 156
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2C (QP11C). SHOWCARD How often, if at all, do you access the radio via - Mobile phone. (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
j
k
l
Unweighted total
386
261
272
533
961
2143
124
407
66
93
150
1877
Effective Weighted Sample
312
211
223
427
777
1735
101
313
55
70
118
1550
Total
315
174
145
319
666
1741
122
271
38
61
95
1605
17%
9%
8%
17%
35%
93%
6%
14%
2%
3%
5%
86%
Every day
5
*
*
1
8
48
1
3
1
-
1
47
2%
*%
*%
*%
1%
3%
1%
1%
3%
-%
1%
3%
d
10%
1%
1%
2%
16%
96%
2%
6%
2%
-%
2%
93%
At least weekly
4
-
1
1
16
47
5
8
1
1
3
46
1%
-%
*%
*%
2%
3%
4%
3%
3%
2%
3%
3%
7%
-%
1%
1%
30%
87%
10%
14%
2%
2%
6%
84%
At least monthly
2
3
-
3
21
60
2
7
-
-
-
56
1%
2%
-%
1%
3%
3%
1%
3%
-%
-%
-%
3%
k
3%
4%
-%
4%
33%
96%
3%
11%
-%
-%
-%
89%
Have tried it once
7
*
-
*
16
73
8
5
-
2
1
79
2%
*%
-%
*%
2%
4%
7%
2%
-%
4%
1%
5%
bcd
hk
9%
*%
-%
*%
19%
86%
10%
6%
-%
3%
1%
94%
EVER
18
3
1
4
61
228
17
23
2
3
5
227
6%
2%
1%
1%
9%
13%
14%
8%
5%
5%
5%
14%
bcd
hjk
7%
1%
*%
2%
24%
91%
7%
9%
1%
1%
2%
90%
Never
233
121
86
207
438
1207
90
157
25
31
55
1144
74%
70%
59%
65%
66%
69%
74%
58%
64%
51%
57%
71%
cd
c
hjk
18%
9%
7%
16%
34%
93%
7%
12%
2%
2%
4%
88%
Do not have access to device
64
50
58
108
167
306
15
91
12
26
36
234
20%
28%
40%
34%
25%
18%
13%
34%
31%
43%
38%
15%
a
ab
a
l
l
l
l
20%
15%
18%
33%
52%
94%
5%
28%
4%
8%
11%
72%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 85
Page 157
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2D (QP11D). SHOWCARD How often, if at all, do you access the radio via - Digital radio through TV. (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
j
k
l
Unweighted total
386
261
272
533
961
2143
124
407
66
93
150
1877
Effective Weighted Sample
312
211
223
427
777
1735
101
313
55
70
118
1550
Total
315
174
145
319
666
1741
122
271
38
61
95
1605
17%
9%
8%
17%
35%
93%
6%
14%
2%
3%
5%
86%
Every day
20
8
6
14
54
125
6
27
2
3
11
106
6%
5%
4%
4%
8%
7%
5%
10%
5%
5%
12%
7%
l
l
15%
6%
4%
10%
41%
95%
4%
20%
2%
2%
8%
80%
At least weekly
31
16
5
20
60
173
11
20
4
5
3
166
10%
9%
3%
6%
9%
10%
9%
7%
10%
8%
3%
10%
c
c
k
k
17%
8%
3%
11%
32%
93%
6%
11%
2%
3%
1%
89%
At least monthly
25
10
4
14
38
153
8
18
2
3
7
145
8%
6%
3%
5%
6%
9%
7%
7%
5%
6%
8%
9%
cd
16%
6%
3%
9%
23%
94%
5%
11%
1%
2%
5%
89%
Have tried it once
25
10
7
17
45
136
22
18
3
5
7
145
8%
6%
5%
5%
7%
8%
18%
7%
8%
8%
8%
9%
f
16%
6%
4%
10%
28%
84%
13%
11%
2%
3%
5%
89%
EVER
102
44
21
65
197
587
47
82
11
16
28
562
32%
25%
15%
20%
30%
34%
39%
30%
29%
27%
30%
35%
cd
c
16%
7%
3%
10%
31%
91%
7%
13%
2%
3%
4%
87%
Never
174
111
94
205
371
955
61
147
23
35
51
870
55%
64%
65%
64%
56%
55%
50%
54%
59%
57%
54%
54%
a
a
17%
11%
9%
20%
36%
94%
6%
14%
2%
3%
5%
85%
Do not have access to device
39
20
30
50
98
199
13
41
5
10
16
173
12%
11%
21%
16%
15%
11%
11%
15%
12%
17%
16%
11%
ab
l
18%
9%
14%
23%
46%
93%
6%
19%
2%
5%
7%
81%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 86
Page 158
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2E (QP11E). SHOWCARD How often, if at all, do you access the radio via - Digital radio through the internet. (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
j
k
l
Unweighted total
386
261
272
533
961
2143
124
407
66
93
150
1877
Effective Weighted Sample
312
211
223
427
777
1735
101
313
55
70
118
1550
Total
315
174
145
319
666
1741
122
271
38
61
95
1605
17%
9%
8%
17%
35%
93%
6%
14%
2%
3%
5%
86%
Every day
8
4
1
5
12
55
4
12
*
-
4
49
3%
2%
1%
2%
2%
3%
3%
4%
1%
-%
4%
3%
13%
7%
2%
8%
20%
92%
7%
20%
1%
-%
6%
81%
At least weekly
15
3
1
4
16
92
5
10
1
2
1
90
5%
2%
1%
1%
2%
5%
4%
4%
3%
3%
1%
6%
cd
k
15%
3%
1%
4%
16%
93%
5%
10%
1%
2%
1%
91%
At least monthly
11
6
1
7
29
81
6
7
1
1
*
82
4%
3%
1%
2%
4%
5%
5%
2%
3%
2%
*%
5%
c
c
hk
13%
7%
1%
8%
33%
92%
7%
7%
1%
1%
*%
93%
Have tried it once
14
3
4
6
17
94
13
7
2
2
4
102
5%
2%
2%
2%
3%
5%
11%
3%
4%
3%
4%
6%
d
f
h
13%
3%
3%
6%
16%
86%
12%
7%
1%
1%
4%
93%
EVER
49
16
7
22
73
322
28
36
4
5
9
323
15%
9%
5%
7%
11%
19%
23%
13%
11%
8%
10%
20%
bcd
hjk
14%
4%
2%
6%
21%
90%
8%
10%
1%
1%
3%
91%
Never
203
102
62
164
362
1061
70
139
19
33
44
994
64%
58%
43%
51%
54%
61%
58%
51%
49%
54%
46%
62%
cd
c
c
hk
18%
9%
5%
14%
32%
94%
6%
12%
2%
3%
4%
88%
Do not have access to device
64
57
76
133
231
358
23
96
15
23
42
289
20%
33%
53%
42%
35%
21%
19%
36%
40%
38%
44%
18%
a
abd
ab
l
l
l
l
16%
15%
20%
35%
60%
93%
6%
25%
4%
6%
11%
75%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 87
Page 159
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2F (QP11F). SHOWCARD How often, if at all, do you access the radio via - DAB radio set. (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
j
k
l
Unweighted total
386
261
272
533
961
2143
124
407
66
93
150
1877
Effective Weighted Sample
312
211
223
427
777
1735
101
313
55
70
118
1550
Total
315
174
145
319
666
1741
122
271
38
61
95
1605
17%
9%
8%
17%
35%
93%
6%
14%
2%
3%
5%
86%
Every day
81
38
26
64
113
357
23
44
7
6
17
334
26%
22%
18%
20%
17%
21%
19%
16%
18%
9%
18%
21%
c
j
21%
10%
7%
17%
30%
94%
6%
12%
2%
1%
5%
88%
At least weekly
30
15
7
22
42
169
7
20
2
4
5
158
10%
8%
5%
7%
6%
10%
5%
7%
4%
6%
5%
10%
c
17%
8%
4%
12%
24%
95%
4%
11%
1%
2%
3%
89%
At least monthly
8
5
2
7
13
33
2
4
1
1
3
30
2%
3%
1%
2%
2%
2%
1%
1%
2%
2%
3%
2%
23%
15%
5%
20%
40%
97%
5%
11%
2%
3%
8%
90%
Have tried it once
6
3
-
3
4
19
1
1
-
-
1
20
2%
2%
-%
1%
1%
1%
1%
*%
-%
-%
1%
1%
c
c
28%
15%
-%
15%
21%
96%
3%
3%
-%
-%
3%
97%
EVER
124
61
34
95
172
578
32
69
9
10
26
543
39%
35%
24%
30%
26%
33%
27%
25%
24%
17%
27%
34%
cd
c
hj
20%
10%
6%
16%
28%
95%
5%
11%
1%
2%
4%
89%
Never
71
39
30
70
153
452
24
57
10
15
19
423
23%
23%
21%
22%
23%
26%
20%
21%
26%
25%
20%
26%
h
15%
8%
6%
15%
32%
94%
5%
12%
2%
3%
4%
88%
Do not have access to device
119
74
80
154
341
711
65
145
19
35
51
640
38%
43%
55%
48%
51%
41%
53%
54%
50%
58%
53%
40%
ab
a
f
l
l
l
15%
9%
10%
20%
43%
91%
8%
19%
2%
4%
6%
81%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 88
Page 160
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2G (QP11G) SHOWCARD How often, if at all, do you access the radio via - A car radio (FM). (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
j
k
l
Unweighted total
386
261
272
533
961
2143
124
407
66
93
150
1877
Effective Weighted Sample
312
211
223
427
777
1735
101
313
55
70
118
1550
Total
315
174
145
319
666
1741
122
271
38
61
95
1605
17%
9%
8%
17%
35%
93%
6%
14%
2%
3%
5%
86%
Every day
132
40
17
57
158
690
52
64
6
13
21
675
42%
23%
12%
18%
24%
40%
43%
24%
15%
21%
22%
42%
bcd
c
hijk
18%
5%
2%
8%
21%
93%
7%
9%
1%
2%
3%
91%
At least weekly
83
56
32
88
159
445
29
58
6
13
15
419
27%
32%
22%
27%
24%
26%
24%
21%
17%
22%
15%
26%
c
k
18%
12%
7%
18%
33%
94%
6%
12%
1%
3%
3%
88%
At least monthly
18
9
6
15
26
58
6
12
1
3
5
55
6%
5%
4%
5%
4%
3%
5%
5%
2%
5%
5%
3%
26%
13%
9%
22%
39%
87%
10%
18%
1%
5%
7%
82%
Have tried it once
2
3
2
5
9
19
-
5
1
1
2
15
*%
2%
1%
2%
1%
1%
-%
2%
1%
2%
3%
1%
8%
16%
10%
27%
46%
100%
-%
25%
3%
7%
12%
78%
EVER
235
108
57
165
353
1212
87
139
13
31
43
1163
75%
62%
39%
52%
53%
70%
72%
51%
35%
51%
45%
72%
bcd
cd
c
i
hijk
18%
8%
4%
13%
27%
93%
7%
11%
1%
2%
3%
89%
Never
38
34
30
64
115
238
12
48
8
7
17
207
12%
20%
21%
20%
17%
14%
10%
18%
21%
11%
17%
13%
a
a
a
l
15%
14%
12%
25%
45%
94%
5%
19%
3%
3%
6%
81%
Do not have access to device
42
32
58
90
199
291
23
84
17
23
36
235
13%
18%
40%
28%
30%
17%
19%
31%
45%
39%
38%
15%
abd
ab
l
hl
l
l
13%
10%
18%
28%
62%
91%
7%
26%
5%
7%
11%
74%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 89
Page 161
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2H (QP11H) SHOWCARD How often, if at all, do you access the radio via - A car radio (AM). (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
j
k
l
Unweighted total
386
261
272
533
961
2143
124
407
66
93
150
1877
Effective Weighted Sample
312
211
223
427
777
1735
101
313
55
70
118
1550
Total
315
174
145
319
666
1741
122
271
38
61
95
1605
17%
9%
8%
17%
35%
93%
6%
14%
2%
3%
5%
86%
Every day
44
9
6
15
36
181
21
16
1
5
7
184
14%
5%
4%
5%
5%
10%
17%
6%
3%
8%
7%
11%
bcd
f
hi
22%
4%
3%
7%
18%
90%
10%
8%
1%
2%
4%
92%
At least weekly
19
22
10
31
52
133
11
19
2
7
3
126
6%
13%
7%
10%
8%
8%
9%
7%
6%
12%
4%
8%
ac
k
13%
15%
7%
22%
36%
92%
7%
13%
2%
5%
2%
87%
At least monthly
13
11
3
15
22
57
7
9
2
2
4
57
4%
7%
2%
5%
3%
3%
6%
3%
4%
4%
4%
4%
c
20%
18%
5%
22%
33%
87%
11%
14%
2%
4%
6%
87%
Have tried it once
15
6
4
11
17
59
4
9
1
1
4
53
5%
3%
3%
3%
3%
3%
3%
3%
3%
2%
4%
3%
24%
10%
7%
17%
28%
95%
6%
15%
2%
2%
6%
86%
EVER
90
48
23
71
126
429
43
54
6
16
18
420
29%
28%
16%
22%
19%
25%
35%
20%
16%
26%
19%
26%
cd
c
c
f
h
19%
10%
5%
15%
27%
91%
9%
11%
1%
3%
4%
89%
Never
133
79
51
129
259
783
36
106
14
19
32
719
42%
45%
35%
41%
39%
45%
29%
39%
37%
32%
34%
45%
c
g
jk
16%
10%
6%
16%
31%
95%
4%
13%
2%
2%
4%
87%
Do not have access to device
91
47
71
119
281
530
43
111
18
26
45
467
29%
27%
49%
37%
42%
30%
36%
41%
47%
42%
47%
29%
abd
ab
l
l
l
l
16%
8%
12%
20%
48%
91%
7%
19%
3%
4%
8%
80%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 90
Page 162
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2I (QP11I) SHOWCARD How often, if at all, do you access the radio via - A car radio (DAB). (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
j
k
l
Unweighted total
386
261
272
533
961
2143
124
407
66
93
150
1877
Effective Weighted Sample
312
211
223
427
777
1735
101
313
55
70
118
1550
Total
315
174
145
319
666
1741
122
271
38
61
95
1605
17%
9%
8%
17%
35%
93%
6%
14%
2%
3%
5%
86%
Every day
22
6
2
8
19
89
11
9
1
1
6
90
7%
3%
1%
2%
3%
5%
9%
3%
2%
2%
6%
6%
cd
22%
6%
2%
8%
19%
90%
11%
9%
1%
1%
6%
90%
At least weekly
10
5
3
8
14
46
2
10
1
1
4
39
3%
3%
2%
2%
2%
3%
2%
4%
2%
2%
4%
2%
21%
11%
5%
16%
29%
94%
5%
20%
2%
2%
8%
81%
At least monthly
2
2
2
3
5
7
-
3
2
1
2
3
1%
1%
1%
1%
1%
*%
-%
1%
4%
1%
2%
*%
l
l
l
29%
28%
23%
51%
71%
100%
-%
49%
26%
11%
24%
49%
Have tried it once
2
1
-
1
2
11
-
-
-
-
-
11
1%
*%
-%
*%
*%
1%
-%
-%
-%
-%
-%
1%
22%
7%
-%
7%
14%
100%
-%
-%
-%
-%
-%
100%
EVER
36
14
6
20
39
152
13
22
3
3
12
143
11%
8%
4%
6%
6%
9%
11%
8%
8%
5%
12%
9%
cd
22%
8%
4%
12%
24%
92%
8%
14%
2%
2%
7%
87%
Never
87
56
44
100
192
560
24
68
12
16
23
520
28%
32%
30%
31%
29%
32%
20%
25%
30%
26%
24%
32%
g
h
15%
10%
8%
17%
33%
95%
4%
12%
2%
3%
4%
89%
Do not have access to device
192
104
95
199
435
1029
85
181
24
42
61
942
61%
60%
65%
62%
65%
59%
70%
67%
61%
68%
64%
59%
f
l
17%
9%
8%
18%
39%
92%
8%
16%
2%
4%
5%
84%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 91
Page 163
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SUMMARY - EVER USE DIGITAL RADIO
Base : Those who listen to radio
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
j
k
l
Unweighted total
386
261
272
533
961
2143
124
407
66
93
150
1877
Effective Weighted Sample
312
211
223
427
777
1735
101
313
55
70
118
1550
Total
315
174
145
319
666
1741
122
271
38
61
95
1605
17%
9%
8%
17%
35%
93%
6%
14%
2%
3%
5%
86%
YES, EVER USED
194
91
50
141
330
1026
72
135
17
25
49
973
62%
52%
34%
44%
50%
59%
59%
50%
43%
41%
51%
61%
bcd
c
c
hij
18%
8%
5%
13%
30%
93%
7%
12%
2%
2%
4%
88%
YES, USE AT LEAST MONTHLY
176
81
47
129
301
929
64
123
14
21
44
877
56%
47%
33%
40%
45%
53%
52%
46%
37%
34%
46%
55%
bcd
c
hij
18%
8%
5%
13%
30%
93%
6%
12%
1%
2%
4%
88%
YES, USE AT LEAST WEEKLY
157
71
44
115
262
807
57
108
13
17
37
760
50%
41%
30%
36%
39%
46%
47%
40%
33%
29%
39%
47%
bcd
c
hij
18%
8%
5%
13%
30%
93%
7%
12%
1%
2%
4%
88%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 92
Page 164
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SUMMARY - EVER USE DIGITAL RADIO
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
YES, EVER USED
194
91
50
141
330
1026
72
135
17
25
49
973
53%
43%
26%
35%
37%
48%
35%
37%
30%
28%
38%
49%
bcd
cd
c
g
hijk
18%
8%
5%
13%
30%
93%
7%
12%
2%
2%
4%
88%
YES, USE AT LEAST MONTHLY
176
81
47
129
301
929
64
123
14
21
44
877
48%
38%
24%
32%
34%
44%
31%
34%
26%
23%
34%
44%
bcd
c
c
g
j
hijk
18%
8%
5%
13%
30%
93%
6%
12%
1%
2%
4%
88%
YES, USE AT LEAST WEEKLY
157
71
44
115
262
807
57
108
13
17
37
760
43%
34%
22%
28%
29%
38%
28%
30%
23%
20%
29%
38%
bcd
c
g
j
hijk
18%
8%
5%
13%
30%
93%
7%
12%
1%
2%
4%
88%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 93
Page 165
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SUMMARY - EVER LISTEN TO RADIO
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
YES, EVER USED
314
170
143
313
656
1730
122
266
37
60
94
1599
86%
80%
73%
77%
73%
81%
59%
73%
67%
68%
73%
80%
cd
c
g
hijk
17%
9%
8%
17%
35%
93%
7%
14%
2%
3%
5%
86%
YES, USE AT LEAST MONTHLY
312
168
142
310
650
1719
122
265
37
60
94
1589
86%
79%
72%
76%
72%
81%
59%
73%
67%
68%
73%
80%
bcd
c
g
hijk
17%
9%
8%
17%
35%
93%
7%
14%
2%
3%
5%
86%
YES, USE AT LEAST WEEKLY
301
158
134
291
612
1656
118
250
37
58
88
1535
83%
74%
68%
71%
68%
78%
57%
69%
67%
66%
68%
77%
bcd
g
hijk
17%
9%
8%
16%
34%
93%
7%
14%
2%
3%
5%
86%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 94
Page 166
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP3 (QP2). Before today, had you heard of digital radios, sometimes called D-A-B radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Yes
313
160
106
266
623
1765
136
250
35
50
91
1666
86%
75%
54%
65%
69%
83%
66%
69%
63%
56%
70%
84%
bcd
cd
c
g
j
j
hijk
16%
8%
6%
14%
33%
92%
7%
13%
2%
3%
5%
87%
No
45
47
79
126
248
330
66
100
18
32
35
294
12%
22%
40%
31%
28%
15%
32%
28%
32%
37%
27%
15%
a
abd
ab
f
l
l
l
l
11%
12%
20%
32%
63%
83%
17%
25%
4%
8%
9%
74%
Unsure
6
5
11
16
26
39
5
11
3
6
3
33
2%
2%
5%
4%
3%
2%
2%
3%
6%
7%
2%
2%
a
a
l
l
13%
11%
24%
36%
59%
89%
10%
25%
7%
14%
7%
75%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 95
Page 167
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP4 (QB1). Do you, or does anyone in your household, have digital radio channels in your home at the moment - whether through a specialist DAB radio receiver, through a digital television or over the internet? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Yes
265
125
74
198
497
1401
121
195
30
40
68
1336
73%
59%
38%
49%
55%
66%
59%
54%
54%
45%
53%
67%
bcd
cd
c
hijk
17%
8%
5%
13%
32%
91%
8%
13%
2%
3%
4%
87%
No
152
98
124
222
480
1006
110
194
28
54
69
931
42%
46%
63%
55%
53%
47%
53%
54%
51%
62%
53%
47%
abd
ab
l
l
13%
9%
11%
20%
43%
89%
10%
17%
2%
5%
6%
83%
Don't know
10
9
14
23
48
72
12
18
4
4
5
66
3%
4%
7%
6%
5%
3%
6%
5%
7%
4%
4%
3%
a
a
12%
11%
16%
27%
57%
85%
15%
21%
4%
5%
6%
78%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 96
Page 168
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP5 (QP4). SHOWCARD Please think about any radio sets that you may have at home that someone listens to in most weeks. In which of these rooms at home do you have one of these radios that someone listens to in most weeks? (MULTI
CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Kitchen/ Kitchen diner
149
79
61
140
267
732
39
105
16
24
38
669
41%
37%
31%
34%
30%
34%
19%
29%
29%
27%
29%
34%
cd
g
19%
10%
8%
18%
34%
94%
5%
14%
2%
3%
5%
86%
Living room/ Lounge
122
90
85
176
347
734
33
146
24
38
53
631
33%
43%
44%
43%
39%
34%
16%
40%
43%
43%
41%
32%
a
a
a
g
l
l
l
l
16%
12%
11%
23%
45%
95%
4%
19%
3%
5%
7%
82%
Adult's bedroom
95
56
46
102
181
483
24
87
14
26
30
422
26%
26%
23%
25%
20%
23%
12%
24%
25%
29%
23%
21%
g
l
19%
11%
9%
20%
36%
95%
5%
17%
3%
5%
6%
83%
Dining room
25
14
11
24
34
107
7
13
3
2
4
101
7%
6%
5%
6%
4%
5%
3%
3%
5%
2%
3%
5%
23%
12%
9%
21%
30%
96%
6%
11%
2%
2%
3%
90%
Child's bedroom
5
1
1
2
16
87
*
9
1
3
3
79
1%
*%
*%
*%
2%
4%
*%
3%
2%
3%
3%
4%
g
5%
1%
1%
2%
18%
98%
1%
10%
1%
3%
4%
89%
Bathroom/ Shower room/ WC
14
7
2
10
15
55
3
13
1
2
4
47
4%
3%
1%
2%
2%
3%
1%
3%
2%
2%
3%
2%
c
24%
12%
4%
17%
26%
95%
4%
22%
1%
3%
6%
80%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 96
Page 169
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP5 (QP4). SHOWCARD Please think about any radio sets that you may have at home that someone listens to in most weeks. In which of these rooms at home do you have one of these radios that someone listens to in most weeks? (MULTI
CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Conservatory
12
12
5
17
19
54
1
12
1
8
5
45
3%
6%
3%
4%
2%
3%
1%
3%
1%
9%
4%
2%
hil
22%
21%
9%
30%
35%
98%
2%
21%
1%
14%
10%
81%
Study/ Home office
14
8
2
9
12
52
2
6
1
1
1
50
4%
4%
1%
2%
1%
2%
1%
2%
2%
2%
1%
2%
c
c
26%
14%
3%
17%
23%
96%
3%
10%
2%
3%
2%
91%
Garage
10
6
1
7
11
42
1
7
1
2
2
37
3%
3%
*%
2%
1%
2%
1%
2%
3%
3%
1%
2%
c
c
23%
14%
2%
16%
26%
96%
3%
16%
3%
6%
4%
86%
Spare bedroom
10
3
1
5
9
27
3
7
1
*
2
23
3%
2%
1%
1%
1%
1%
1%
2%
2%
*%
2%
1%
c
35%
12%
4%
16%
32%
94%
10%
25%
3%
1%
8%
79%
Hallway/ Landing
1
2
2
4
5
14
2
2
1
1
-
14
*%
1%
1%
1%
1%
1%
1%
1%
2%
2%
-%
1%
5%
14%
10%
24%
28%
86%
15%
14%
5%
9%
-%
88%
Move around as needed/ portable
15
5
3
9
28
67
7
16
2
5
6
57
4%
2%
2%
2%
3%
3%
3%
4%
3%
6%
5%
3%
l
20%
7%
4%
12%
38%
91%
9%
22%
3%
8%
8%
78%
Other
13
3
2
5
11
46
3
7
*
2
1
42
4%
1%
1%
1%
1%
2%
2%
2%
1%
2%
1%
2%
cd
27%
6%
4%
10%
22%
96%
7%
13%
1%
4%
1%
86%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 96
Page 170
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP5 (QP4). SHOWCARD Please think about any radio sets that you may have at home that someone listens to in most weeks. In which of these rooms at home do you have one of these radios that someone listens to in most weeks? (MULTI
CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
None - do not have any radio sets at home
that someone listens to in most weeks
81
47
54
100
274
588
114
115
15
30
41
592
22%
22%
27%
25%
30%
28%
55%
32%
28%
34%
32%
30%
f
12%
7%
8%
14%
39%
83%
16%
16%
2%
4%
6%
84%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 97
Page 171
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP6 (QP5). In total, how many radio sets do you have in your home that you, or someone in your household, listen to in most weeks? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
None
86
43
55
98
278
609
110
115
14
30
38
609
24%
20%
28%
24%
31%
29%
54%
32%
25%
34%
29%
31%
b
f
12%
6%
8%
14%
38%
84%
15%
16%
2%
4%
5%
84%
1
119
80
69
149
344
737
64
127
24
26
45
681
33%
38%
35%
37%
38%
35%
31%
35%
44%
29%
35%
34%
j
15%
10%
9%
18%
43%
91%
8%
16%
3%
3%
6%
84%
2-3
123
68
63
131
229
628
25
98
14
25
39
559
34%
32%
32%
32%
26%
29%
12%
27%
25%
28%
30%
28%
g
19%
10%
10%
20%
35%
96%
4%
15%
2%
4%
6%
85%
4-5
23
13
8
21
34
124
4
14
2
6
5
114
6%
6%
4%
5%
4%
6%
2%
4%
3%
7%
4%
6%
g
18%
11%
6%
16%
27%
97%
3%
11%
1%
5%
4%
90%
6-10
12
8
1
9
12
33
1
9
2
1
2
26
3%
4%
1%
2%
1%
2%
1%
2%
3%
2%
2%
1%
c
c
36%
23%
3%
26%
35%
97%
3%
25%
5%
4%
7%
76%
11 or more
-
-
-
-
-
1
-
-
-
-
-
1
-%
-%
-%
-%
-%
*%
-%
-%
-%
-%
-%
*%
-%
-%
-%
-%
-%
100%
-%
-%
-%
-%
-%
100%
ANY 'ACTIVE' RADIO SETS IN THE HOME
278
169
141
310
620
1523
95
247
41
58
92
1381
76%
80%
72%
76%
69%
71%
46%
68%
75%
66%
71%
69%
c
g
17%
10%
9%
19%
38%
94%
6%
15%
3%
4%
6%
85%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 97
Page 172
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP6 (QP5). In total, how many radio sets do you have in your home that you, or someone in your household, listen to in most weeks? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Don't know
*
-
-
-
-
2
1
-
-
-
-
3
*%
-%
-%
-%
-%
*%
*%
-%
-%
-%
-%
*%
9%
-%
-%
-%
-%
57%
30%
-%
-%
-%
-%
100%
Mean number of 'active' radio sets
1.6
1.6
1.3
1.5
1.2
1.4
.7
1.3
1.4
1.4
1.3
1.3
c
c
c
g
Standard deviation
1.54
1.52
1.16
1.37
1.26
1.37
1.08
1.44
1.44
1.51
1.25
1.35
Standard error
.07
.09
.06
.05
.03
.03
.07
.06
.15
.13
.09
.03
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 98
Page 173
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP7. You said earlier that you have (NUMBER AT QP6) radio sets in your home that someone in the household listens to in most weeks. How many of these radio sets are digital radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
None
213
137
155
292
661
1367
164
269
43
74
97
1273
59%
65%
79%
72%
74%
64%
79%
74%
78%
84%
75%
64%
abd
ab
f
l
l
hl
l
14%
9%
10%
19%
43%
89%
11%
17%
3%
5%
6%
83%
1
113
54
34
87
178
577
31
67
9
11
24
544
31%
25%
17%
21%
20%
27%
15%
18%
17%
13%
19%
27%
cd
c
g
hijk
18%
9%
6%
14%
29%
95%
5%
11%
2%
2%
4%
89%
2
22
16
5
21
43
128
7
19
3
3
4
118
6%
8%
3%
5%
5%
6%
3%
5%
5%
3%
3%
6%
c
c
16%
12%
4%
16%
32%
93%
5%
14%
2%
2%
3%
86%
3
10
4
2
6
9
40
3
4
-
-
3
38
3%
2%
1%
1%
1%
2%
1%
1%
-%
-%
2%
2%
24%
9%
4%
13%
21%
96%
7%
10%
-%
-%
7%
90%
4-5
4
-
-
-
1
10
-
1
-
1
-
9
1%
-%
-%
-%
*%
*%
-%
*%
-%
1%
-%
*%
d
35%
-%
-%
-%
11%
100%
-%
8%
-%
8%
-%
92%
6-10
2
-
-
-
1
2
-
1
-
-
-
2
1%
-%
-%
-%
*%
*%
-%
*%
-%
-%
-%
*%
75%
-%
-%
-%
29%
100%
-%
26%
-%
-%
-%
75%
11 or more
-
-
-
-
-
1
-
-
-
-
-
1
-%
-%
-%
-%
-%
*%
-%
-%
-%
-%
-%
*%
-%
-%
-%
-%
-%
100%
-%
-%
-%
-%
-%
100%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 98
Page 174
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP7. You said earlier that you have (NUMBER AT QP6) radio sets in your home that someone in the household listens to in most weeks. How many of these radio sets are digital radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
ANY 'ACTIVE' DIGITAL RADIOS IN THE
HOME
150
73
41
114
231
759
41
91
12
14
31
712
41%
35%
21%
28%
26%
36%
20%
25%
22%
16%
24%
36%
cd
c
c
g
hijk
19%
9%
5%
14%
29%
95%
5%
11%
2%
2%
4%
89%
Don't know
1
2
-
2
5
9
1
1
*
-
1
9
*%
1%
-%
*%
1%
*%
1%
*%
1%
-%
1%
*%
9%
16%
-%
16%
48%
87%
12%
12%
3%
-%
9%
87%
Mean number of 'active' digital radio sets
.6
.5
.3
.4
.3
.5
.3
.3
.3
.2
.3
.5
bcd
cd
c
g
hijk
Standard deviation
.93
.71
.55
.65
.64
.77
.59
.74
.56
.64
.64
.76
Standard error
.04
.04
.03
.02
.02
.01
.04
.03
.06
.05
.04
.02
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 99
Page 175
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP7. You said earlier that you have (NUMBER AT QP6) radio sets in your home that someone in the household listens to in most weeks. How many of these radio sets are digital radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
j
k
l
Unweighted total
386
261
272
533
961
2143
124
407
66
93
150
1877
Effective Weighted Sample
312
211
223
427
777
1735
101
313
55
70
118
1550
Total
315
174
145
319
666
1741
122
271
38
61
95
1605
17%
9%
8%
17%
35%
93%
6%
14%
2%
3%
5%
86%
None
167
101
105
206
440
1000
81
182
27
46
64
909
53%
58%
73%
65%
66%
57%
67%
67%
71%
76%
68%
57%
abd
a
l
l
l
l
15%
9%
10%
19%
40%
92%
7%
17%
3%
4%
6%
83%
1
110
53
33
86
169
555
30
64
8
11
23
522
35%
30%
23%
27%
25%
32%
24%
24%
21%
18%
24%
33%
cd
hj
19%
9%
6%
15%
29%
95%
5%
11%
1%
2%
4%
89%
2
22
15
5
21
42
125
7
19
3
3
4
115
7%
9%
4%
6%
6%
7%
6%
7%
8%
4%
4%
7%
c
17%
11%
4%
15%
32%
93%
5%
14%
2%
2%
3%
86%
3
10
4
2
6
8
39
3
4
-
-
3
38
3%
2%
1%
2%
1%
2%
2%
1%
-%
-%
3%
2%
24%
9%
4%
13%
19%
96%
7%
9%
-%
-%
7%
91%
4-5
4
-
-
-
1
10
-
1
-
1
-
9
1%
-%
-%
-%
*%
1%
-%
*%
-%
1%
-%
1%
d
35%
-%
-%
-%
11%
100%
-%
8%
-%
8%
-%
92%
6-10
2
-
-
-
1
2
-
1
-
-
-
2
1%
-%
-%
-%
*%
*%
-%
*%
-%
-%
-%
*%
75%
-%
-%
-%
29%
100%
-%
26%
-%
-%
-%
75%
11 or more
-
-
-
-
-
1
-
-
-
-
-
1
-%
-%
-%
-%
-%
*%
-%
-%
-%
-%
-%
*%
-%
-%
-%
-%
-%
100%
-%
-%
-%
-%
-%
100%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 99
Page 176
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP7. You said earlier that you have (NUMBER AT QP6) radio sets in your home that someone in the household listens to in most weeks. How many of these radio sets are digital radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
j
k
l
Unweighted total
386
261
272
533
961
2143
124
407
66
93
150
1877
Effective Weighted Sample
312
211
223
427
777
1735
101
313
55
70
118
1550
Total
315
174
145
319
666
1741
122
271
38
61
95
1605
17%
9%
8%
17%
35%
93%
6%
14%
2%
3%
5%
86%
ANY 'ACTIVE' DIGITAL RADIOS IN THE
HOME
147
72
40
112
221
733
39
87
11
14
30
687
47%
41%
27%
35%
33%
42%
32%
32%
29%
24%
31%
43%
cd
c
hijk
19%
9%
5%
14%
28%
95%
5%
11%
1%
2%
4%
89%
Don't know
1
2
-
2
5
9
1
1
-
-
1
9
*%
1%
-%
1%
1%
*%
1%
*%
-%
-%
1%
1%
7%
16%
-%
16%
50%
87%
12%
9%
-%
-%
9%
90%
Mean number of 'active' digital radio sets
.7
.5
.3
.4
.4
.6
.4
.4
.4
.3
.4
.6
cd
c
c
hijk
Standard deviation
.97
.75
.61
.69
.70
.82
.72
.81
.63
.75
.71
.81
Standard error
.05
.05
.04
.03
.02
.02
.06
.04
.08
.08
.06
.02
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 100
Page 177
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP8. In most weeks, how many motor vehicles do you personally use - as a driver or a passenger? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
None
52
55
92
147
364
460
64
138
27
40
59
399
14%
26%
47%
36%
41%
22%
31%
38%
48%
45%
45%
20%
a
abd
ab
f
l
l
l
l
10%
10%
17%
27%
68%
86%
12%
26%
5%
7%
11%
74%
1
230
133
91
224
449
1191
119
182
24
39
59
1131
63%
63%
47%
55%
50%
56%
58%
50%
43%
44%
45%
57%
cd
cd
c
hijk
18%
10%
7%
17%
34%
91%
9%
14%
2%
3%
4%
86%
2
74
22
10
32
71
419
17
35
4
8
9
401
20%
10%
5%
8%
8%
20%
8%
10%
6%
10%
7%
20%
bcd
c
g
hijk
17%
5%
2%
7%
16%
96%
4%
8%
1%
2%
2%
92%
3
8
2
1
3
8
40
6
4
*
1
1
41
2%
1%
*%
1%
1%
2%
3%
1%
1%
1%
1%
2%
18%
4%
2%
6%
19%
89%
13%
10%
1%
2%
3%
90%
4 or more
-
1
1
2
5
22
-
2
1
-
1
20
-%
*%
*%
*%
1%
1%
-%
1%
2%
-%
1%
1%
-%
3%
4%
7%
21%
100%
-%
10%
5%
-%
5%
91%
Don't know
-
-
-
-
1
2
-
1
-
-
1
1
-%
-%
-%
-%
*%
*%
-%
*%
-%
-%
1%
*%
l
-%
-%
-%
-%
40%
100%
-%
46%
-%
-%
46%
60%
Mean number of motor vehicles
1.1
.9
.6
.7
.7
1.1
.8
.8
.7
.7
.7
1.1
bcd
cd
c
g
hijk
Standard deviation
.65
.64
.68
.67
.90
.89
.69
.75
.89
.69
.77
.89
Standard error
.03
.04
.04
.03
.02
.02
.05
.03
.09
.06
.05
.02
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 101
Page 178
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP9. How many of these motor vehicles have a radio? (SINGLE CODE)
Base : Those who use at least one motor vehicle in most weeks
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
Unweighted total
378
235
188
423
765
2018
140
326
48
72
111
1842
Effective Weighted Sample
308
196
156
349
633
xx-xxxx-xxxx
114
255
39
56
88
1532
Total
312
157
104
261
533
1672
142
224
29
48
70
1593
17%
9%
6%
14%
29%
92%
8%
12%
2%
3%
4%
88%
None
6
5
2
7
18
53
6
7
1
3
1
52
2%
3%
2%
3%
3%
3%
4%
3%
4%
6%
1%
3%
11%
8%
4%
13%
31%
90%
10%
11%
2%
5%
1%
89%
1
229
129
89
219
435
1158
113
178
22
37
58
1096
73%
82%
86%
84%
82%
69%
80%
80%
78%
76%
83%
69%
a
a
a
f
l
l
18%
10%
7%
17%
34%
91%
9%
14%
2%
3%
5%
86%
2
69
21
10
31
69
405
17
34
4
8
9
388
22%
14%
10%
12%
13%
24%
12%
15%
15%
16%
12%
24%
bcd
g
hk
16%
5%
2%
7%
16%
96%
4%
8%
1%
2%
2%
92%
3
7
1
1
2
9
39
6
4
*
1
1
40
2%
1%
1%
1%
2%
2%
4%
2%
1%
2%
2%
3%
16%
3%
2%
5%
20%
88%
14%
8%
1%
2%
3%
91%
4 or more
-
-
1
1
2
16
-
1
*
-
1
15
-%
-%
1%
*%
*%
1%
-%
1%
1%
-%
1%
1%
-%
-%
6%
6%
10%
100%
-%
8%
2%
-%
6%
93%
Don't know
1
-
-
-
-
1
-
-
-
-
-
1
*%
-%
-%
-%
-%
*%
-%
-%
-%
-%
-%
*%
100%
-%
-%
-%
-%
100%
-%
-%
-%
-%
-%
100%
Mean number of motor vehicles
1.2
1.1
1.1
1.1
1.2
1.3
1.2
1.2
1.2
1.1
1.2
1.3
bcd
g
h
Standard deviation
.52
.44
.53
.47
.87
.79
.55
.56
.62
.53
.65
.80
Standard error
.03
.03
.04
.02
.03
.02
.05
.03
.09
.06
.06
.02
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 102
Page 179
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP10/11. Is the radio in this vehicle a digital radio?/ How many of the radios in those vehicles are digital radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE)
Base : Those who use at least one motor vehicle with a radio in most weeks
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
Unweighted total
370
226
184
410
739
1956
135
315
46
67
110
1786
Effective Weighted Sample
302
188
152
337
609
1596
109
246
37
52
87
1482
Total
305
152
101
253
515
1618
136
217
27
45
69
1540
17%
9%
6%
14%
29%
92%
8%
12%
2%
3%
4%
88%
None
285
147
99
246
495
1486
130
204
25
44
66
1415
93%
97%
97%
97%
96%
92%
96%
94%
91%
98%
95%
92%
a
18%
9%
6%
15%
31%
92%
8%
13%
2%
3%
4%
87%
1
9
4
2
6
11
60
3
7
1
-
1
57
3%
2%
2%
2%
2%
4%
2%
3%
3%
-%
1%
4%
14%
6%
4%
9%
18%
95%
5%
11%
1%
-%
1%
90%
2
9
1
*
1
6
49
3
4
2
1
3
45
3%
1%
*%
*%
1%
3%
2%
2%
6%
2%
4%
3%
d
17%
2%
1%
2%
12%
97%
6%
9%
3%
2%
5%
90%
3
2
-
-
-
1
11
-
1
-
-
-
10
1%
-%
-%
-%
*%
1%
-%
*%
-%
-%
-%
1%
19%
-%
-%
-%
11%
100%
-%
9%
-%
-%
-%
90%
ANY DIGITAL RADIO IN VEHICLES
20
4
3
7
19
120
6
12
2
1
3
112
6%
3%
3%
3%
4%
7%
4%
6%
9%
2%
5%
7%
d
16%
3%
2%
6%
15%
96%
5%
10%
2%
1%
3%
90%
Don't know
1
1
-
1
2
12
-
-
-
-
-
12
*%
1%
-%
*%
*%
1%
-%
-%
-%
-%
-%
1%
6%
7%
-%
7%
15%
100%
-%
-%
-%
-%
-%
100%
Mean number of 'ACTIVE' digital radios in
vehicles
.1
*
*
*
.1
.1
.1
.1
.1
*
.1
.1
bcd
Standard deviation
.44
.21
.18
.20
.30
.45
.33
.38
.50
.26
.39
.45
Standard error
.02
.01
.01
.01
.01
.01
.03
.02
.07
.03
.04
.01
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 103
Page 180
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SUMMARY OF DIGITAL RADIO OWNERSHIP IN HOME OR IN VEHICLE
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
None
209
138
155
293
660
1338
163
261
41
74
95
1251
57%
65%
79%
72%
74%
63%
79%
72%
74%
84%
74%
63%
a
abd
a
f
l
hl
l
14%
9%
10%
19%
44%
88%
11%
17%
3%
5%
6%
83%
1
108
50
32
83
176
549
33
73
10
11
25
512
30%
24%
16%
20%
20%
26%
16%
20%
18%
13%
19%
26%
cd
c
g
hj
19%
9%
6%
14%
30%
94%
6%
12%
2%
2%
4%
88%
2
25
17
7
24
44
144
6
19
5
3
6
131
7%
8%
4%
6%
5%
7%
3%
5%
8%
3%
4%
7%
c
g
16%
11%
5%
16%
29%
95%
4%
13%
3%
2%
4%
87%
3
12
6
2
8
11
68
1
6
-
-
3
62
3%
3%
1%
2%
1%
3%
1%
2%
-%
-%
3%
3%
17%
8%
3%
11%
16%
98%
2%
9%
-%
-%
5%
91%
4 or more
11
-
-
-
7
36
3
2
-
1
-
36
3%
-%
-%
-%
1%
2%
1%
1%
-%
1%
-%
2%
bcd
28%
-%
-%
-%
17%
95%
8%
5%
-%
2%
-%
95%
ANY 'ACTIVE' DIGITAL RADIOS IN THE
HOME
150
73
41
114
231
759
41
91
12
14
31
712
41%
35%
21%
28%
26%
36%
20%
25%
22%
16%
24%
36%
cd
c
c
g
hijk
19%
9%
5%
14%
29%
95%
5%
11%
2%
2%
4%
89%
ANY DIGITAL RADIO IN VEHICLES
20
4
3
7
19
120
6
12
2
1
3
112
5%
2%
1%
2%
2%
6%
3%
3%
4%
1%
3%
6%
bcd
j
16%
3%
2%
6%
15%
96%
5%
10%
2%
1%
3%
90%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 103
Page 181
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SUMMARY OF DIGITAL RADIO OWNERSHIP IN HOME OR IN VEHICLE
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
ANY DIGITAL RADIO SETS
156
73
41
115
238
797
43
101
15
14
34
742
43%
35%
21%
28%
26%
37%
21%
28%
26%
16%
26%
37%
bcd
c
c
g
j
hjk
18%
9%
5%
14%
28%
95%
5%
12%
2%
2%
4%
88%
Mean number of 'active' digital radio sets in
home or vehicle
.7
.5
.3
.4
.4
.6
.3
.4
.3
.2
.4
.6
bcd
cd
c
g
hijk
Standard deviation
1.08
.76
.58
.69
.72
.93
.77
.85
.63
.79
.69
.92
Standard error
.05
.04
.03
.03
.02
.02
.05
.04
.06
.07
.05
.02
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 104
Page 182
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP12 (QP13). SHOWCARD Before today, were you aware that you can listen to radio programmes as they are broadcast in these ways? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Using a digital TV service - such as
Freeview, Sky, Virgin, BT Vision
252
125
76
201
549
1500
154
230
28
43
80
1438
69%
59%
39%
49%
61%
70%
75%
64%
51%
48%
62%
72%
bcd
cd
c
ij
j
hijk
15%
7%
5%
12%
33%
90%
9%
14%
2%
3%
5%
86%
Using a computer connected to the internet
227
110
44
154
443
1396
139
190
24
32
58
1354
62%
52%
23%
38%
49%
65%
67%
52%
43%
36%
45%
68%
bcd
cd
c
j
hijk
15%
7%
3%
10%
29%
91%
9%
12%
2%
2%
4%
88%
Using a smartphone - such as an iPhone or
BlackBerry
177
63
26
89
349
1168
125
141
14
23
40
1160
49%
30%
13%
22%
39%
55%
60%
39%
25%
26%
31%
58%
bcd
cd
c
ij
hijk
14%
5%
2%
7%
27%
90%
10%
11%
1%
2%
3%
89%
Using an MP3 player - such as an iPod
146
60
24
84
297
982
94
126
14
18
42
955
40%
28%
12%
21%
33%
46%
46%
35%
26%
21%
33%
48%
bcd
cd
c
j
j
hijk
14%
6%
2%
8%
27%
91%
9%
12%
1%
2%
4%
88%
Using a games console - such as a
PlayStation or Wii
70
26
16
43
186
662
64
86
8
12
28
647
19%
12%
8%
10%
21%
31%
31%
24%
15%
14%
21%
32%
bcd
j
hijk
10%
4%
2%
6%
25%
90%
9%
12%
1%
2%
4%
88%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 104
Page 183
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP12 (QP13). SHOWCARD Before today, were you aware that you can listen to radio programmes as they are broadcast in these ways? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
AWARE CAN LISTEN IN ANY OF THESE
WAYS
281
140
84
223
608
xx-xxxx-xxxx
170
255
33
48
87
1610
77%
66%
43%
55%
68%
79%
83%
70%
60%
54%
67%
81%
bcd
cd
c
j
j
hijk
15%
7%
4%
12%
33%
90%
9%
14%
2%
3%
5%
86%
AWARE CAN LISTEN THROUGH
COMPUTER & INTERNET, DIGITAL TV OR
GAMES CONSOLE
275
138
82
220
589
xx-xxxx-xxxx
167
249
33
47
85
1571
76%
65%
42%
54%
66%
77%
81%
69%
60%
54%
66%
79%
bcd
cd
c
j
j
hijk
15%
8%
5%
12%
32%
90%
9%
14%
2%
3%
5%
86%
No, none of these
83
72
112
185
289
451
36
107
22
41
42
383
23%
34%
57%
45%
32%
21%
17%
30%
40%
46%
33%
19%
a
abd
ab
l
l
hkl
l
17%
15%
23%
38%
59%
92%
7%
22%
4%
8%
9%
78%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 105
Page 184
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP13 (QP14). SHOWCARD Which, if any, of these features did you associate with digital radio before today? (MULTI CODE)
Base : All aware of digital radio, with experience of listening to digital radio or aware of ways of listening to digital radio
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
j
k
l
Unweighted total
410
266
229
495
1034
2370
185
426
70
94
162
2147
Effective Weighted Sample
336
220
194
409
851
1942
151
336
61
73
129
1789
Total
338
180
129
309
750
1966
187
298
44
64
105
1868
16%
8%
6%
14%
35%
91%
9%
14%
2%
3%
5%
86%
Clear and high quality sound/ interference
free
201
94
57
151
383
1168
118
160
22
28
54
1133
60%
53%
44%
49%
51%
59%
63%
53%
50%
45%
51%
61%
cd
hjk
16%
7%
4%
12%
30%
91%
9%
12%
2%
2%
4%
88%
A wider choice of radio stations/ digital-only
radio stations
183
75
45
120
355
1066
106
138
16
22
46
1045
54%
42%
34%
39%
47%
54%
57%
46%
37%
34%
44%
56%
bcd
hijk
15%
6%
4%
10%
30%
90%
9%
12%
1%
2%
4%
88%
Ease of use (e.g. find your station by name,
not frequency)
106
33
17
50
142
536
54
72
11
10
24
524
31%
18%
13%
16%
19%
27%
29%
24%
24%
15%
22%
28%
bcd
j
18%
6%
3%
8%
24%
90%
9%
12%
2%
2%
4%
88%
Extra features (including ability to pause and
rewind live radio, programme guides)
63
21
12
33
97
426
42
47
7
10
13
429
19%
12%
9%
11%
13%
22%
22%
16%
15%
16%
13%
23%
bcd
hk
13%
4%
2%
7%
20%
90%
9%
10%
1%
2%
3%
90%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 105
Page 185
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP13 (QP14). SHOWCARD Which, if any, of these features did you associate with digital radio before today? (MULTI CODE)
Base : All aware of digital radio, with experience of listening to digital radio or aware of ways of listening to digital radio
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
j
k
l
Unweighted total
410
266
229
495
1034
2370
185
426
70
94
162
2147
Effective Weighted Sample
336
220
194
409
851
1942
151
336
61
73
129
1789
Total
338
180
129
309
750
1966
187
298
44
64
105
1868
16%
8%
6%
14%
35%
91%
9%
14%
2%
3%
5%
86%
Scrolling text information about the
programme (e.g. track and artist name,
phone numbers, topics, guests)
61
21
10
30
99
403
39
48
7
9
16
398
18%
11%
8%
10%
13%
21%
21%
16%
15%
14%
15%
21%
bcd
h
14%
5%
2%
7%
22%
91%
9%
11%
1%
2%
4%
90%
Future-proof/ ready for switchover
49
26
11
37
84
300
23
40
3
8
12
288
15%
14%
8%
12%
11%
15%
12%
13%
7%
12%
12%
15%
c
15%
8%
3%
11%
26%
92%
7%
12%
1%
2%
4%
88%
ANY FEATURES ASSOCIATED WITH
DIGITAL RADIO
264
132
73
205
536
1566
155
210
26
38
70
1520
78%
73%
57%
66%
71%
80%
83%
70%
60%
60%
67%
81%
cd
c
c
hijk
15%
8%
4%
12%
31%
91%
9%
12%
2%
2%
4%
88%
None of these
74
48
56
104
213
399
32
89
18
26
35
347
22%
27%
43%
34%
28%
20%
17%
30%
40%
40%
33%
19%
abd
a
l
l
l
l
17%
11%
13%
24%
49%
91%
7%
20%
4%
6%
8%
79%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 106
Page 186
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP14 (QP15). SHOWCARD As a digital radio listener, which, if any, of these features of digital radio have you had experience of when listening to digital radio? (MULTI CODE)
Base : All with any type of digital radio
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
*c
d
e
f
*g
h
~i
~j
*k
l
Unweighted total
183
109
72
181
323
898
42
137
22
21
54
809
Effective Weighted Sample
153
94
63
156
272
750
33
111
19
18
44
684
Total
156
73
41
115
238
797
43
101
15
14
34
742
18%
9%
5%
14%
28%
95%
5%
12%
2%
2%
4%
88%
Clear and high quality sound/ interference
free
95
45
25
70
134
486
29
57
7
9
21
461
61%
61%
61%
61%
57%
61%
68%
56%
49%
60%
63%
62%
18%
9%
5%
13%
26%
94%
6%
11%
1%
2%
4%
89%
A wider choice of radio stations/ digital-only
radio stations
99
36
20
57
127
473
35
55
7
4
16
455
64%
50%
49%
50%
53%
59%
82%
54%
48%
26%
49%
61%
bcd
f
20%
7%
4%
11%
25%
93%
7%
11%
1%
1%
3%
89%
Ease of use (e.g. find your station by name,
not frequency)
58
25
12
37
67
271
24
28
2
3
12
267
37%
35%
28%
32%
28%
34%
57%
28%
16%
22%
35%
36%
f
20%
9%
4%
12%
23%
92%
8%
10%
1%
1%
4%
90%
Scrolling text information about the
programme (e.g. track and artist name,
phone numbers, topics, guests)
36
16
5
21
40
206
12
20
1
1
6
199
23%
22%
13%
19%
17%
26%
27%
20%
6%
5%
17%
27%
17%
7%
3%
10%
18%
94%
5%
9%
*%
*%
3%
91%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 106
Page 187
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP14 (QP15). SHOWCARD As a digital radio listener, which, if any, of these features of digital radio have you had experience of when listening to digital radio? (MULTI CODE)
Base : All with any type of digital radio
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
*c
d
e
f
*g
h
~i
~j
*k
l
Unweighted total
183
109
72
181
323
898
42
137
22
21
54
809
Effective Weighted Sample
153
94
63
156
272
750
33
111
19
18
44
684
Total
156
73
41
115
238
797
43
101
15
14
34
742
18%
9%
5%
14%
28%
95%
5%
12%
2%
2%
4%
88%
Extra features (including ability to pause and
rewind live radio, programme guides)
34
13
6
20
38
192
18
13
2
1
7
198
22%
18%
16%
17%
16%
24%
42%
13%
14%
5%
21%
27%
f
h
16%
6%
3%
9%
18%
91%
9%
6%
1%
*%
3%
94%
EXPERIENCED ANY FEATURES WHEN
LISTENING
130
58
32
91
189
667
40
78
11
10
25
631
84%
80%
78%
79%
80%
84%
92%
77%
74%
67%
74%
85%
h
18%
8%
5%
13%
27%
94%
6%
11%
2%
1%
4%
89%
None of these
26
15
9
24
48
130
4
23
4
5
9
111
16%
20%
22%
21%
20%
16%
8%
23%
26%
33%
26%
15%
l
19%
11%
7%
18%
36%
97%
3%
17%
3%
4%
6%
82%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 107
Page 188
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP15 (QP12). SHOWCARD How likely is it that your household will get a DAB radio in the next 12 months? (SINGLE CODE)
Base : Those who listen to radio and have any active radio sets but no DAB sets at home
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
*g
h
*i
*j
k
l
Unweighted total
156
130
184
314
527
953
44
231
44
66
89
774
Effective Weighted Sample
123
101
148
244
415
750
35
173
36
47
68
622
Total
123
85
93
177
342
696
41
142
25
42
54
603
17%
11%
12%
24%
46%
94%
6%
19%
3%
6%
7%
81%
Certain to
2
5
2
7
11
20
3
4
1
2
1
19
1%
6%
2%
4%
3%
3%
6%
3%
4%
4%
1%
3%
8%
22%
9%
31%
45%
88%
11%
18%
5%
8%
3%
83%
Very likely
7
4
2
7
14
38
3
7
1
3
1
35
6%
5%
2%
4%
4%
6%
7%
5%
5%
7%
2%
6%
18%
10%
5%
16%
35%
94%
7%
18%
3%
7%
2%
84%
Likely
13
4
7
11
24
73
4
11
2
1
4
66
10%
5%
7%
6%
7%
11%
9%
8%
6%
2%
8%
11%
17%
5%
9%
14%
32%
96%
5%
14%
2%
1%
6%
86%
TOTAL LIKELY
22
13
11
24
49
132
9
22
4
6
6
120
18%
16%
12%
14%
14%
19%
22%
16%
15%
14%
11%
20%
15%
10%
8%
17%
35%
94%
6%
16%
3%
4%
4%
85%
Unlikely
13
8
7
16
35
86
3
16
3
3
6
76
11%
10%
8%
9%
10%
12%
8%
11%
14%
8%
11%
13%
14%
9%
8%
17%
38%
94%
4%
18%
4%
4%
6%
83%
Very unlikely
26
27
20
48
88
141
3
34
5
8
14
110
21%
32%
22%
27%
26%
20%
7%
24%
20%
19%
25%
18%
18%
19%
14%
33%
61%
97%
2%
24%
3%
5%
9%
76%
Certain not to
21
11
36
47
74
120
5
33
8
11
12
93
17%
13%
39%
26%
22%
17%
13%
23%
34%
26%
23%
15%
abd
b
l
l
17%
8%
29%
37%
59%
95%
4%
26%
7%
8%
10%
74%
TOTAL UNLIKELY
61
46
64
110
198
347
11
83
17
22
32
279
49%
54%
69%
62%
58%
50%
28%
59%
67%
52%
59%
46%
ab
a
g
l
l
17%
13%
18%
30%
55%
96%
3%
23%
5%
6%
9%
77%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 107
Page 189
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP15 (QP12). SHOWCARD How likely is it that your household will get a DAB radio in the next 12 months? (SINGLE CODE)
Base : Those who listen to radio and have any active radio sets but no DAB sets at home
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
*g
h
*i
*j
k
l
Unweighted total
156
130
184
314
527
953
44
231
44
66
89
774
Effective Weighted Sample
123
101
148
244
415
750
35
173
36
47
68
622
Total
123
85
93
177
342
696
41
142
25
42
54
603
17%
11%
12%
24%
46%
94%
6%
19%
3%
6%
7%
81%
Don't know
40
24
16
40
89
203
21
33
3
13
15
194
32%
28%
18%
22%
26%
29%
50%
23%
11%
30%
28%
32%
cd
f
i
i
hi
18%
10%
7%
18%
39%
90%
9%
14%
1%
6%
7%
85%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 108
Page 190
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP16 (QJ14). Why are you unlikely to get digital radio in the next 12 months? (MULTI CODE) UNPROMPTED
Base : Those unlikely to get DAB radio in the next 12 months
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
*b
c
d
e
f
~g
h
~i
*j
*k
l
Unweighted total
85
75
127
202
320
508
16
143
28
39
52
385
Effective Weighted Sample
67
58
102
158
253
400
15
113
23
31
42
307
Total
61
46
64
110
198
347
11
83
17
22
32
279
17%
13%
18%
30%
55%
96%
3%
23%
5%
6%
9%
77%
No need
32
25
35
60
102
166
7
41
5
12
12
133
52%
55%
54%
54%
52%
48%
60%
49%
31%
55%
37%
48%
18%
14%
20%
34%
59%
95%
4%
23%
3%
7%
7%
76%
Happy to use existing service
20
18
27
45
81
127
4
35
9
9
13
97
32%
39%
42%
41%
41%
37%
36%
42%
54%
40%
41%
35%
15%
13%
20%
34%
62%
96%
3%
27%
7%
7%
10%
73%
Can't afford it
1
1
3
4
15
16
2
5
*
1
2
14
2%
3%
4%
4%
7%
5%
17%
5%
3%
3%
7%
5%
5%
6%
15%
21%
80%
87%
10%
24%
3%
4%
12%
76%
Can receive through digital TV service
1
1
*
1
6
17
-
*
-
*
*
16
2%
2%
*%
1%
3%
5%
-%
*%
-%
1%
1%
6%
h
8%
7%
1%
8%
34%
100%
-%
2%
-%
1%
1%
97%
Too expensive generally
2
3
1
4
11
17
-
4
1
-
2
13
4%
6%
2%
4%
5%
5%
-%
4%
3%
-%
7%
5%
13%
15%
8%
23%
65%
100%
-%
22%
3%
-%
13%
79%
Happy to use analogue radio service
4
1
6
7
9
13
1
3
-
-
1
11
7%
3%
9%
7%
5%
4%
9%
3%
-%
-%
4%
4%
29%
10%
43%
53%
68%
94%
8%
20%
-%
-%
10%
80%
Don't know why I should
2
5
2
6
7
11
2
4
1
1
2
10
4%
10%
3%
6%
4%
3%
16%
4%
4%
3%
6%
4%
c
17%
36%
13%
49%
56%
83%
14%
28%
5%
5%
15%
75%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 108
Page 191
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP16 (QJ14). Why are you unlikely to get digital radio in the next 12 months? (MULTI CODE) UNPROMPTED
Base : Those unlikely to get DAB radio in the next 12 months
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
*b
c
d
e
f
~g
h
~i
*j
*k
l
Unweighted total
85
75
127
202
320
508
16
143
28
39
52
385
Effective Weighted Sample
67
58
102
158
253
400
15
113
23
31
42
307
Total
61
46
64
110
198
347
11
83
17
22
32
279
17%
13%
18%
30%
55%
96%
3%
23%
5%
6%
9%
77%
Poor reception in our area
2
1
1
2
3
12
-
2
-
2
-
10
3%
2%
2%
2%
1%
3%
-%
2%
-%
7%
-%
4%
14%
10%
9%
19%
25%
100%
-%
14%
-%
14%
-%
87%
Would never listen
3
1
2
3
5
10
1
4
2
1
1
7
5%
3%
3%
3%
3%
3%
5%
5%
10%
3%
4%
2%
26%
11%
20%
31%
47%
94%
6%
36%
15%
7%
12%
62%
Will get it when I have to/ when switchover
1
*
1
1
2
7
-
2
1
*
1
5
2%
1%
1%
1%
1%
2%
-%
2%
4%
2%
4%
2%
19%
6%
12%
18%
24%
100%
-%
23%
10%
7%
18%
79%
Not available in our area
1
-
-
-
-
3
-
-
-
-
-
3
1%
-%
-%
-%
-%
1%
-%
-%
-%
-%
-%
1%
19%
-%
-%
-%
-%
100%
-%
-%
-%
-%
-%
100%
Other
5
1
2
3
11
28
1
5
1
1
1
25
8%
2%
3%
3%
5%
8%
7%
6%
4%
2%
4%
9%
17%
3%
7%
10%
36%
97%
3%
17%
2%
2%
4%
83%
ANY INVOLUNTARY REASONS
5
5
5
10
28
45
2
10
1
2
4
38
9%
10%
8%
9%
14%
13%
17%
11%
6%
11%
14%
14%
11%
10%
11%
20%
59%
95%
4%
20%
2%
5%
9%
80%
ANY VOLUNTARY REASONS
53
44
59
104
176
296
10
74
16
20
28
235
87%
96%
92%
94%
89%
85%
86%
88%
94%
90%
90%
84%
17%
14%
19%
34%
57%
96%
3%
24%
5%
6%
9%
76%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 108
Page 192
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP16 (QJ14). Why are you unlikely to get digital radio in the next 12 months? (MULTI CODE) UNPROMPTED
Base : Those unlikely to get DAB radio in the next 12 months
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
*b
c
d
e
f
~g
h
~i
*j
*k
l
Unweighted total
85
75
127
202
320
508
16
143
28
39
52
385
Effective Weighted Sample
67
58
102
158
253
400
15
113
23
31
42
307
Total
61
46
64
110
198
347
11
83
17
22
32
279
17%
13%
18%
30%
55%
96%
3%
23%
5%
6%
9%
77%
ONLY VOLUNTARY REASONS
52
41
56
97
163
277
9
71
16
19
27
217
85%
89%
88%
89%
82%
80%
76%
85%
94%
87%
85%
78%
18%
14%
20%
34%
56%
96%
3%
25%
5%
7%
9%
75%
Don't know
-
-
1
1
1
7
-
-
-
-
-
7
-%
-%
2%
1%
1%
2%
-%
-%
-%
-%
-%
2%
-%
-%
18%
18%
21%
100%
-%
-%
-%
-%
-%
100%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 109
Page 193
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QM1. Which of the following statements best describes your role when opening and sending mail in your household? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
I am responsible for opening and sending all
mail in my household
150
88
111
199
446
863
68
182
25
42
69
753
41%
42%
57%
49%
50%
40%
33%
50%
46%
47%
54%
38%
abd
a
l
l
l
16%
9%
12%
21%
48%
92%
7%
19%
3%
4%
7%
80%
I am responsible for opening and sending
some mail in my household
203
112
77
189
386
1142
115
162
23
38
53
1100
56%
53%
39%
46%
43%
54%
56%
45%
41%
43%
41%
55%
cd
c
c
hijk
16%
9%
6%
15%
31%
91%
9%
13%
2%
3%
4%
87%
I am not responsible for opening or sending
any mail in my household
11
12
8
20
65
126
23
17
7
8
7
137
3%
6%
4%
5%
7%
6%
11%
5%
12%
9%
5%
7%
f
h
7%
8%
5%
13%
42%
82%
15%
11%
4%
5%
5%
89%
Don't know
-
-
*
*
1
4
-
*
*
*
-
3
-%
-%
*%
*%
*%
*%
-%
*%
*%
*%
-%
*%
-%
-%
6%
6%
30%
100%
-%
7%
7%
7%
-%
95%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 110
Page 194
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QM2. SHOWCARD Approximately how many letters and cards do you personally send with a standard first or second class stamp in an average month? (Exclude any items sent in connection with running a business from home, Christmas
month, include other companies as well as Royal Mail) (SINGLE CODE)
Base : Those responsible for sending or receiving any household mail
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
431
302
357
659
1214
2512
180
527
86
130
198
2182
Effective Weighted Sample
354
246
294
533
986
2028
149
410
71
99
157
1801
Total
353
200
188
388
832
2005
183
344
48
80
122
1853
16%
9%
9%
18%
38%
91%
8%
16%
2%
4%
6%
84%
I don't always send letters or
cards each month
(0.5)
86
44
53
97
249
507
67
78
12
25
36
503
24%
22%
28%
25%
30%
25%
37%
23%
24%
32%
30%
27%
f
15%
8%
9%
17%
43%
87%
12%
13%
2%
4%
6%
86%
1 or 2 items per month
(1.5)
98
58
49
107
233
611
57
105
17
25
33
565
28%
29%
26%
28%
28%
30%
31%
30%
35%
31%
27%
31%
15%
9%
7%
16%
35%
91%
9%
16%
3%
4%
5%
84%
3 or 4 items per month
(3.5)
60
32
38
69
124
320
28
60
6
12
20
288
17%
16%
20%
18%
15%
16%
15%
18%
12%
15%
17%
16%
17%
9%
11%
20%
36%
92%
8%
17%
2%
3%
6%
83%
5 to 10 items per month
(7.5)
55
38
26
64
107
265
15
40
5
5
18
241
16%
19%
14%
16%
13%
13%
8%
12%
10%
7%
15%
13%
20%
14%
9%
23%
38%
95%
5%
14%
2%
2%
6%
86%
11 to 20 items per month
(15.0)
25
10
8
18
29
95
3
16
3
3
4
83
7%
5%
4%
5%
3%
5%
2%
5%
6%
4%
3%
4%
26%
10%
9%
19%
29%
96%
3%
16%
3%
3%
4%
84%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 110
Page 195
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QM2. SHOWCARD Approximately how many letters and cards do you personally send with a standard first or second class stamp in an average month? (Exclude any items sent in connection with running a business from home, Christmas
month, include other companies as well as Royal Mail) (SINGLE CODE)
Base : Those responsible for sending or receiving any household mail
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
431
302
357
659
1214
2512
180
527
86
130
198
2182
Effective Weighted Sample
354
246
294
533
986
2028
149
410
71
99
157
1801
Total
353
200
188
388
832
2005
183
344
48
80
122
1853
16%
9%
9%
18%
38%
91%
8%
16%
2%
4%
6%
84%
More than 20 items per month
(30.0)
5
4
3
6
9
24
3
2
*
1
-
24
1%
2%
1%
2%
1%
1%
1%
1%
1%
1%
-%
1%
20%
14%
10%
24%
35%
91%
10%
8%
1%
4%
-%
92%
SEND 1+ LETTERS OR
CARDS PER MONTH
244
142
124
265
502
1314
107
223
31
46
75
1200
69%
71%
66%
68%
60%
66%
58%
65%
64%
58%
61%
65%
17%
10%
9%
19%
35%
92%
8%
16%
2%
3%
5%
84%
None/ don't send any letters or
cards
(0.0)
20
13
12
25
73
166
8
40
6
8
11
134
6%
7%
6%
6%
9%
8%
4%
12%
12%
9%
9%
7%
l
11%
7%
7%
14%
42%
96%
5%
23%
3%
4%
6%
77%
Don't know
3
*
-
*
7
17
1
3
-
1
-
14
1%
*%
-%
*%
1%
1%
*%
1%
-%
1%
-%
1%
19%
2%
-%
2%
38%
95%
5%
19%
-%
4%
-%
81%
Refused
-
1
-
1
1
1
-
-
-
-
-
1
-%
*%
-%
*%
*%
*%
-%
-%
-%
-%
-%
*%
-%
76%
-%
76%
76%
100%
-%
-%
-%
-%
-%
100%
Mean number of letters & cards
sent per month
3.9
3.8
3.4
3.6
2.9
3.2
2.5
3.0
2.9
2.6
2.7
3.2
Standard deviation
5.15
5.16
4.77
4.97
4.39
4.63
4.25
4.09
4.32
4.45
3.29
4.68
Standard error
.25
.30
.25
.19
.13
.09
.32
.18
.47
.39
.23
.10
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 111
Page 196
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QM3. SHOWCARD Which of these types of mail would you say you send at least once a month by post? Please don't think about parcels or packets when you are answering. (MULTI CODE)
Base : Those responsible for sending or receiving any household mail
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
431
302
357
659
1214
2512
180
527
86
130
198
2182
Effective Weighted Sample
354
246
294
533
986
2028
149
410
71
99
157
1801
Total
353
200
188
388
832
2005
183
344
48
80
122
1853
16%
9%
9%
18%
38%
91%
8%
16%
2%
4%
6%
84%
Invitations/ greeting or birthday cards/
postcards
172
101
99
200
341
844
56
148
21
36
53
750
49%
51%
53%
52%
41%
42%
31%
43%
43%
46%
44%
40%
g
19%
11%
11%
22%
38%
94%
6%
17%
2%
4%
6%
83%
Social/ personal letters to friends
117
67
67
134
237
568
41
103
15
22
37
510
33%
34%
36%
35%
28%
28%
22%
30%
31%
28%
30%
28%
19%
11%
11%
22%
39%
93%
7%
17%
2%
4%
6%
83%
Payment of bills including utilities, credit
cards, council tax, etc.
95
56
50
106
212
530
37
95
14
26
25
476
27%
28%
27%
27%
25%
26%
20%
28%
28%
33%
20%
26%
k
17%
10%
9%
19%
37%
93%
7%
17%
2%
5%
4%
84%
Official mail including legal, medical,
insurance, etc.
59
28
23
51
122
348
35
58
7
14
18
323
17%
14%
12%
13%
15%
17%
19%
17%
15%
18%
15%
17%
15%
7%
6%
13%
32%
91%
9%
15%
2%
4%
5%
85%
Other types of mail
15
5
4
8
13
50
1
9
2
1
3
41
4%
2%
2%
2%
2%
2%
1%
3%
5%
1%
3%
2%
29%
9%
7%
16%
25%
97%
2%
18%
4%
1%
6%
81%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 111
Page 197
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QM3. SHOWCARD Which of these types of mail would you say you send at least once a month by post? Please don't think about parcels or packets when you are answering. (MULTI CODE)
Base : Those responsible for sending or receiving any household mail
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
431
302
357
659
1214
2512
180
527
86
130
198
2182
Effective Weighted Sample
354
246
294
533
986
2028
149
410
71
99
157
1801
Total
353
200
188
388
832
2005
183
344
48
80
122
1853
16%
9%
9%
18%
38%
91%
8%
16%
2%
4%
6%
84%
SEND ANY TYPES OF MAIL AT LEAST
ONCE A MONTH
263
147
137
284
544
1417
101
238
32
54
76
1281
75%
74%
73%
73%
65%
71%
55%
69%
67%
67%
62%
69%
g
17%
10%
9%
19%
36%
93%
7%
16%
2%
4%
5%
84%
None - don't send any types of mail at least
once a month
86
53
49
102
282
575
79
102
15
25
45
560
24%
26%
26%
26%
34%
29%
43%
30%
32%
31%
37%
30%
f
13%
8%
7%
15%
42%
87%
12%
15%
2%
4%
7%
84%
Don't know
3
*
1
2
6
13
3
4
1
1
*
12
1%
*%
1%
*%
1%
1%
2%
1%
1%
1%
*%
1%
21%
2%
7%
9%
35%
83%
18%
24%
4%
7%
2%
76%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 112
Page 198
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QM4. SHOWCARD Which, if any, of the following Royal Mail services have you used to send something in the post in the last 12 months? (MULTI CODE)
Base : Those responsible for sending or receiving any household mail
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
431
302
357
659
1214
2512
180
527
86
130
198
2182
Effective Weighted Sample
354
246
294
533
986
2028
149
410
71
99
157
1801
Total
353
200
188
388
832
2005
183
344
48
80
122
1853
16%
9%
9%
18%
38%
91%
8%
16%
2%
4%
6%
84%
Recorded letter - provides proof that the letter
has been sent and received
141
60
29
89
191
668
75
105
13
25
33
639
40%
30%
15%
23%
23%
33%
41%
31%
27%
31%
27%
35%
bcd
cd
c
19%
8%
4%
12%
26%
90%
10%
14%
2%
3%
4%
86%
Recorded parcel - provides proof that the
parcel has been sent and received
82
36
18
54
112
412
38
69
11
14
19
382
23%
18%
10%
14%
14%
21%
21%
20%
22%
18%
15%
21%
cd
c
18%
8%
4%
12%
25%
92%
9%
15%
2%
3%
4%
85%
Special Delivery letter - guaranteed next day
delivery and you receive a refund of the
postage if the item does not arrive on time
81
24
14
38
94
363
49
48
6
8
18
362
23%
12%
7%
10%
11%
18%
27%
14%
13%
10%
15%
20%
bcd
f
hj
20%
6%
3%
9%
23%
88%
12%
12%
1%
2%
4%
88%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 112
Page 199
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QM4. SHOWCARD Which, if any, of the following Royal Mail services have you used to send something in the post in the last 12 months? (MULTI CODE)
Base : Those responsible for sending or receiving any household mail
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
431
302
357
659
1214
2512
180
527
86
130
198
2182
Effective Weighted Sample
354
246
294
533
986
2028
149
410
71
99
157
1801
Total
353
200
188
388
832
2005
183
344
48
80
122
1853
16%
9%
9%
18%
38%
91%
8%
16%
2%
4%
6%
84%
Special Delivery parcel - guaranteed next day
delivery and you receive a refund of the
postage if the item does not arrive on time
47
16
6
22
53
222
30
31
5
5
7
220
13%
8%
3%
6%
6%
11%
16%
9%
10%
6%
6%
12%
bcd
c
k
19%
6%
2%
9%
21%
89%
12%
12%
2%
2%
3%
88%
One or more of these services, but not sure
which
12
4
5
10
25
57
18
8
1
3
6
67
3%
2%
3%
3%
3%
3%
10%
2%
2%
4%
5%
4%
f
16%
6%
7%
13%
32%
75%
24%
11%
1%
4%
8%
89%
USED ANY IN LAST 12 MONTHS
193
87
53
140
299
979
115
144
19
34
53
952
55%
44%
28%
36%
36%
49%
63%
42%
39%
42%
43%
51%
bcd
cd
c
f
hik
18%
8%
5%
13%
27%
89%
10%
13%
2%
3%
5%
87%
None of these
159
108
131
240
518
996
67
196
29
44
69
873
45%
54%
70%
62%
62%
50%
36%
57%
61%
56%
56%
47%
a
abd
ab
g
l
l
l
15%
10%
12%
22%
48%
93%
6%
18%
3%
4%
6%
82%
Don't know
1
4
4
8
16
30
2
4
-
2
1
28
*%
2%
2%
2%
2%
2%
1%
1%
-%
2%
1%
1%
a
a
4%
14%
12%
26%
50%
97%
6%
12%
-%
6%
2%
89%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 113
Page 200
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QM5. SHOWCARD Approximately how many letters and cards do you personally receive in an average week? (Exclude parcels, any items received in connection with running a business from home, any unaddressed mail, Christmas month,
include other companies as well as Royal Mail) (SINGLE CODE)
Base : Those responsible for sending or receiving any household mail
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
431
302
357
659
1214
2512
180
527
86
130
198
2182
Effective Weighted Sample
354
246
294
533
986
2028
149
410
71
99
157
1801
Total
353
200
188
388
832
2005
183
344
48
80
122
1853
16%
9%
9%
18%
38%
91%
8%
16%
2%
4%
6%
84%
I don't always receive letters/
cards each week
(0.5)
40
31
41
72
168
337
37
56
5
16
20
325
11%
16%
22%
19%
20%
17%
20%
16%
10%
20%
16%
18%
a
a
10%
8%
11%
19%
44%
88%
10%
15%
1%
4%
5%
85%
1 or 2 items per week
(1.5)
67
44
51
95
187
399
52
68
17
20
27
387
19%
22%
27%
25%
22%
20%
29%
20%
35%
25%
22%
21%
a
f
hkl
15%
10%
11%
21%
41%
87%
11%
15%
4%
4%
6%
85%
3 or 4 items per week
(3.5)
63
38
37
75
168
367
38
78
10
12
29
325
18%
19%
20%
19%
20%
18%
21%
23%
20%
16%
24%
18%
l
l
16%
9%
9%
18%
42%
91%
9%
19%
2%
3%
7%
81%
5 to 10 items per week
(7.5)
98
42
34
76
167
514
32
79
9
21
26
466
28%
21%
18%
20%
20%
26%
17%
23%
19%
26%
21%
25%
cd
g
18%
8%
6%
14%
31%
94%
6%
14%
2%
4%
5%
86%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 113
Page 201
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QM5. SHOWCARD Approximately how many letters and cards do you personally receive in an average week? (Exclude parcels, any items received in connection with running a business from home, any unaddressed mail, Christmas month,
include other companies as well as Royal Mail) (SINGLE CODE)
Base : Those responsible for sending or receiving any household mail
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
431
302
357
659
1214
2512
180
527
86
130
198
2182
Effective Weighted Sample
354
246
294
533
986
2028
149
410
71
99
157
1801
Total
353
200
188
388
832
2005
183
344
48
80
122
1853
16%
9%
9%
18%
38%
91%
8%
16%
2%
4%
6%
84%
11 to 20 items per week
(15.0)
55
28
16
45
85
253
9
38
4
9
12
224
15%
14%
9%
12%
10%
13%
5%
11%
7%
11%
10%
12%
c
c
g
21%
11%
6%
17%
32%
97%
4%
15%
1%
3%
5%
86%
21 to 30 items per week
(25.0)
14
10
3
13
23
54
5
9
1
1
5
50
4%
5%
1%
3%
3%
3%
3%
3%
2%
1%
4%
3%
c
c
24%
18%
4%
22%
39%
91%
8%
16%
1%
1%
8%
85%
31 to 50 items per week
(40.0)
3
1
1
2
2
13
1
3
-
-
1
11
1%
*%
1%
*%
*%
1%
1%
1%
-%
-%
1%
1%
19%
5%
7%
12%
16%
94%
8%
23%
-%
-%
4%
80%
More than 50 items per week
(60.0)
3
-
1
1
3
8
-
2
1
-
1
6
1%
-%
1%
*%
*%
*%
-%
1%
2%
-%
1%
*%
l
33%
-%
13%
13%
38%
100%
-%
24%
13%
-%
11%
74%
RECEIVE 1+ LETTERS OR
CARDS PER WEEK
303
163
143
306
635
1608
137
278
41
62
100
1471
86%
82%
76%
79%
76%
80%
75%
81%
85%
78%
82%
79%
cd
17%
9%
8%
18%
36%
92%
8%
16%
2%
4%
6%
84%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 113
Page 202
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QM5. SHOWCARD Approximately how many letters and cards do you personally receive in an average week? (Exclude parcels, any items received in connection with running a business from home, any unaddressed mail, Christmas month,
include other companies as well as Royal Mail) (SINGLE CODE)
Base : Those responsible for sending or receiving any household mail
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
431
302
357
659
1214
2512
180
527
86
130
198
2182
Effective Weighted Sample
354
246
294
533
986
2028
149
410
71
99
157
1801
Total
353
200
188
388
832
2005
183
344
48
80
122
1853
16%
9%
9%
18%
38%
91%
8%
16%
2%
4%
6%
84%
None/ don't receive any letters
or cards
(0.0)
8
2
1
3
14
34
6
5
2
1
1
36
2%
1%
1%
1%
2%
2%
4%
1%
5%
1%
1%
2%
18%
4%
3%
8%
34%
83%
16%
12%
5%
3%
2%
87%
Don't know
3
3
3
6
14
23
3
5
-
1
1
19
1%
2%
1%
1%
2%
1%
1%
2%
-%
1%
1%
1%
11%
13%
10%
23%
56%
92%
10%
21%
-%
2%
4%
77%
Refused
-
1
-
1
1
2
-
-
-
-
-
2
-%
*%
-%
*%
*%
*%
-%
-%
-%
-%
-%
*%
-%
25%
-%
25%
25%
100%
-%
-%
-%
-%
-%
100%
Mean number of letters & cards
received per week
7.2
6.3
4.8
5.6
5.3
6.1
4.3
6.1
5.5
4.8
6.0
5.9
cd
c
g
Standard deviation
8.19
6.83
6.90
6.89
6.74
7.17
5.77
7.67
9.41
4.85
7.86
6.97
Standard error
.40
.40
.37
.27
.20
.14
.43
.34
1.01
.43
.56
.15
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 114
Page 203
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QM6. SHOWCARD Approximately how many parcels do you personally receive in an average month? (Exclude any items received in connection with running a business from home, Christmas month, include other companies as well as Royal
Mail) (SINGLE CODE)
Base : Those responsible for sending or receiving any household mail
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
431
302
357
659
1214
2512
180
527
86
130
198
2182
Effective Weighted Sample
354
246
294
533
986
2028
149
410
71
99
157
1801
Total
353
200
188
388
832
2005
183
344
48
80
122
1853
16%
9%
9%
18%
38%
91%
8%
16%
2%
4%
6%
84%
1 or 2 items per month
(1.5)
140
61
46
107
235
738
66
103
10
24
31
705
40%
31%
24%
28%
28%
37%
36%
30%
21%
30%
26%
38%
bcd
hik
17%
8%
6%
13%
29%
92%
8%
13%
1%
3%
4%
88%
3 or 4 items per month
(3.5)
29
16
8
24
46
191
12
27
5
4
10
180
8%
8%
4%
6%
6%
10%
6%
8%
10%
5%
8%
10%
c
c
14%
8%
4%
12%
22%
93%
6%
13%
2%
2%
5%
87%
5 to 10 items per month
(7.5)
20
4
3
7
28
140
7
14
1
2
5
133
6%
2%
2%
2%
3%
7%
4%
4%
2%
3%
4%
7%
bcd
h
14%
3%
2%
5%
19%
96%
5%
9%
1%
1%
3%
91%
11 to 20 items per month
(15.0)
5
2
1
2
6
23
-
4
1
1
2
19
2%
1%
*%
1%
1%
1%
-%
1%
2%
1%
2%
1%
23%
7%
2%
9%
25%
100%
-%
19%
4%
3%
8%
82%
More than 20 items per month
(35.0)
1
1
-
1
3
4
3
2
-
-
-
5
*%
*%
-%
*%
*%
*%
2%
*%
-%
-%
-%
*%
f
10%
13%
-%
13%
49%
61%
43%
25%
-%
-%
-%
78%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 114
Page 204
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QM6. SHOWCARD Approximately how many parcels do you personally receive in an average month? (Exclude any items received in connection with running a business from home, Christmas month, include other companies as well as Royal
Mail) (SINGLE CODE)
Base : Those responsible for sending or receiving any household mail
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
431
302
357
659
1214
2512
180
527
86
130
198
2182
Effective Weighted Sample
354
246
294
533
986
2028
149
410
71
99
157
1801
Total
353
200
188
388
832
2005
183
344
48
80
122
1853
16%
9%
9%
18%
38%
91%
8%
16%
2%
4%
6%
84%
RECEIVE 1+ PARCELS PER
MONTH
195
84
57
141
318
1097
88
149
17
30
48
1042
55%
42%
30%
36%
38%
55%
48%
43%
35%
38%
39%
56%
bcd
c
hijk
16%
7%
5%
12%
27%
92%
7%
13%
1%
3%
4%
88%
None/ don't receive any parcels
(0.0)
149
108
125
232
484
844
89
189
30
48
73
747
42%
54%
66%
60%
58%
42%
49%
55%
63%
60%
60%
40%
a
ab
a
l
l
l
l
16%
11%
13%
25%
51%
90%
9%
20%
3%
5%
8%
79%
Don't know
9
8
6
14
29
60
6
6
1
2
1
61
2%
4%
3%
4%
3%
3%
3%
2%
2%
3%
1%
3%
13%
12%
9%
21%
43%
90%
9%
9%
2%
3%
2%
91%
Refused
-
-
*
*
1
4
-
-
-
-
-
4
-%
-%
*%
*%
*%
*%
-%
-%
-%
-%
-%
*%
-%
-%
4%
4%
25%
100%
-%
-%
-%
-%
-%
100%
Mean number of parcels
received per month
1.7
1.2
.7
1.0
1.2
1.7
1.7
1.4
1.1
1.0
1.2
1.8
cd
c
hjk
Standard deviation
2.92
2.97
1.50
2.39
2.94
2.91
4.58
3.30
2.39
1.96
2.43
3.03
Standard error
.14
.17
.08
.09
.09
.06
.35
.15
.26
.18
.17
.07
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 115
Page 205
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QM7. Over the next year, do you think you will use post more, less or about the same as you do currently? (SINGLE CODE)
Base : Those responsible for sending or receiving any household mail
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
431
302
357
659
1214
2512
180
527
86
130
198
2182
Effective Weighted Sample
354
246
294
533
986
2028
149
410
71
99
157
1801
Total
353
200
188
388
832
2005
183
344
48
80
122
1853
16%
9%
9%
18%
38%
91%
8%
16%
2%
4%
6%
84%
Will use post more
10
1
2
3
13
63
2
6
-
2
1
60
3%
1%
1%
1%
2%
3%
1%
2%
-%
3%
1%
3%
d
16%
2%
3%
5%
20%
97%
2%
9%
-%
4%
2%
92%
Will use post less
59
31
20
51
88
237
15
36
5
8
11
219
17%
16%
11%
13%
11%
12%
8%
11%
10%
10%
9%
12%
c
23%
12%
8%
20%
34%
93%
6%
14%
2%
3%
4%
86%
Will use post about the same as currently
274
157
158
315
686
1638
154
286
41
66
101
1508
78%
79%
84%
81%
83%
82%
84%
83%
85%
82%
83%
81%
a
15%
9%
9%
18%
38%
91%
9%
16%
2%
4%
6%
84%
Don't know
10
10
8
18
44
67
12
16
2
4
9
66
3%
5%
4%
5%
5%
3%
7%
5%
5%
5%
7%
4%
f
l
12%
12%
10%
23%
54%
82%
15%
20%
3%
5%
11%
81%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 116
Page 206
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QM8. SHOWCARD Which, if any, of these statements apply to you? (MULTI CODE)
Base : Those responsible for sending or receiving any household mail
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
431
302
357
659
1214
2512
180
527
86
130
198
2182
Effective Weighted Sample
354
246
294
533
986
2028
149
410
71
99
157
1801
Total
353
200
188
388
832
2005
183
344
48
80
122
1853
16%
9%
9%
18%
38%
91%
8%
16%
2%
4%
6%
84%
Nowadays the only things I post to friends
and relatives are birthday or greeting cards
rather than letters
145
74
69
143
275
760
46
127
17
25
47
680
41%
37%
37%
37%
33%
38%
25%
37%
36%
32%
38%
37%
g
18%
9%
9%
18%
34%
94%
6%
16%
2%
3%
6%
84%
I prefer to send e-mails rather than letters
whenever possible
115
32
11
43
165
675
85
77
6
14
20
689
33%
16%
6%
11%
20%
34%
46%
22%
12%
18%
17%
37%
bcd
cd
c
f
hijk
15%
4%
1%
6%
22%
88%
11%
10%
1%
2%
3%
90%
It is worth sending a letter for important
communications
118
69
51
120
230
561
51
100
14
23
35
515
33%
35%
27%
31%
28%
28%
28%
29%
29%
29%
29%
28%
19%
11%
8%
20%
37%
91%
8%
16%
2%
4%
6%
84%
I love to send and receive letters and cards
105
88
86
175
262
570
29
120
20
29
48
480
30%
44%
46%
45%
31%
28%
16%
35%
42%
36%
39%
26%
a
a
a
g
l
l
l
l
18%
15%
14%
29%
44%
95%
5%
20%
3%
5%
8%
80%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 116
Page 207
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QM8. SHOWCARD Which, if any, of these statements apply to you? (MULTI CODE)
Base : Those responsible for sending or receiving any household mail
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
431
302
357
659
1214
2512
180
527
86
130
198
2182
Effective Weighted Sample
354
246
294
533
986
2028
149
410
71
99
157
1801
Total
353
200
188
388
832
2005
183
344
48
80
122
1853
16%
9%
9%
18%
38%
91%
8%
16%
2%
4%
6%
84%
I only use post when there is no alternative
81
37
26
63
172
472
44
65
8
16
20
452
23%
18%
14%
16%
21%
24%
24%
19%
17%
20%
17%
24%
cd
hk
16%
7%
5%
12%
33%
92%
9%
13%
2%
3%
4%
88%
I prefer to send letters or e-mails to
companies rather than make a telephone
call, so that I have a written record
72
29
20
50
104
381
32
60
8
16
21
356
20%
15%
11%
13%
13%
19%
17%
17%
16%
20%
17%
19%
cd
17%
7%
5%
12%
25%
92%
8%
14%
2%
4%
5%
86%
I would feel cut off from society if I can't send
or don't receive post
67
43
49
92
143
299
18
72
12
16
30
248
19%
22%
26%
24%
17%
15%
10%
21%
26%
20%
24%
13%
a
l
l
l
21%
14%
15%
29%
45%
94%
6%
23%
4%
5%
9%
78%
I frequently use post even when I can use
other methods
26
26
18
44
81
162
8
34
4
6
13
138
7%
13%
10%
11%
10%
8%
4%
10%
8%
8%
11%
7%
a
15%
15%
11%
26%
47%
94%
4%
20%
2%
4%
8%
80%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 116
Page 208
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QM8. SHOWCARD Which, if any, of these statements apply to you? (MULTI CODE)
Base : Those responsible for sending or receiving any household mail
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
431
302
357
659
1214
2512
180
527
86
130
198
2182
Effective Weighted Sample
354
246
294
533
986
2028
149
410
71
99
157
1801
Total
353
200
188
388
832
2005
183
344
48
80
122
1853
16%
9%
9%
18%
38%
91%
8%
16%
2%
4%
6%
84%
None of these
26
15
14
29
79
145
13
32
3
9
10
124
7%
7%
8%
8%
10%
7%
7%
9%
7%
11%
8%
7%
17%
9%
9%
19%
50%
92%
8%
21%
2%
5%
6%
79%
Don't know
1
3
6
9
18
29
5
3
1
2
2
30
*%
2%
3%
2%
2%
1%
3%
1%
2%
2%
2%
2%
a
a
3%
10%
19%
28%
53%
88%
16%
10%
2%
5%
7%
90%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 117
Page 209
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QI1 (QI2). Have you personally had a reason to make a complaint about your landline, mobile, or internet service or supplier in the last 12 months? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Yes landline
30
11
9
20
45
137
14
30
3
10
10
120
8%
5%
4%
5%
5%
6%
7%
8%
6%
11%
8%
6%
cd
l
20%
8%
6%
13%
30%
91%
10%
20%
2%
6%
7%
80%
Yes mobile
12
6
-
6
35
97
8
18
2
6
2
90
3%
3%
-%
1%
4%
5%
4%
5%
3%
7%
2%
5%
c
c
c
k
11%
5%
-%
5%
33%
91%
8%
17%
2%
6%
2%
84%
Yes internet - fixed broadband/ narrowband
39
13
3
16
50
205
23
30
4
6
9
196
11%
6%
2%
4%
6%
10%
11%
8%
7%
7%
7%
10%
bcd
c
18%
6%
1%
7%
22%
91%
10%
13%
2%
3%
4%
87%
Yes internet - mobile broadband
-
-
-
-
3
6
-
*
-
*
-
6
-%
-%
-%
-%
*%
*%
-%
*%
-%
*%
-%
*%
-%
-%
-%
-%
43%
100%
-%
3%
-%
3%
-%
95%
ANY INTERNET
39
13
3
16
53
211
23
30
4
6
9
202
11%
6%
2%
4%
6%
10%
11%
8%
7%
7%
7%
10%
bcd
c
17%
6%
1%
7%
23%
91%
10%
13%
2%
3%
4%
87%
No none of these
299
187
185
372
787
1780
167
303
48
73
111
1659
82%
88%
94%
91%
88%
83%
81%
84%
87%
83%
86%
83%
a
ab
a
15%
10%
9%
19%
40%
91%
8%
15%
2%
4%
6%
85%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 118
Page 210
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QI2 (QI3). What was the issue you had a reason to complain about (in connection with your landline)? (MULTI CODE)
Base : Those with a reason to complain about their landline service or supplier in the last 12 months
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
*a
~b
~c
*d
*e
f
~g
*h
~i
~j
~k
l
Unweighted total
31
20
13
33
64
163
12
40
5
12
16
136
Effective Weighted Sample
27
16
11
27
54
136
9
32
4
9
14
117
Total
30
11
9
20
45
137
14
30
3
10
10
120
20%
8%
6%
13%
30%
91%
10%
20%
2%
6%
7%
80%
Disruption of service
14
6
3
10
16
55
10
12
1
4
4
51
48%
55%
40%
49%
35%
40%
70%
38%
38%
41%
42%
43%
23%
10%
5%
15%
25%
87%
16%
18%
2%
6%
7%
81%
Poor quality of service
3
1
1
2
8
38
1
6
-
3
2
34
10%
11%
13%
12%
17%
28%
7%
18%
-%
27%
19%
28%
8%
3%
3%
6%
20%
97%
3%
14%
-%
7%
5%
86%
Overcharged
3
1
1
2
7
18
2
4
2
1
1
16
10%
11%
13%
12%
15%
13%
13%
13%
62%
12%
7%
13%
15%
6%
6%
12%
35%
89%
9%
19%
10%
6%
4%
81%
Service not as promised/ advertised
3
2
-
2
5
14
2
2
1
*
-
14
9%
14%
-%
8%
12%
11%
12%
8%
38%
4%
-%
12%
16%
10%
-%
10%
32%
87%
10%
14%
8%
2%
-%
86%
Bill incorrect
1
-
1
1
2
7
1
2
-
2
-
6
4%
-%
6%
3%
4%
5%
8%
7%
-%
22%
-%
5%
16%
-%
6%
6%
21%
84%
15%
26%
-%
26%
-%
74%
Terms of contract were unfair
-
1
-
1
2
5
1
3
-
-
1
3
-%
9%
-%
5%
4%
3%
8%
10%
-%
-%
11%
2%
-%
17%
-%
17%
29%
77%
21%
53%
-%
-%
19%
50%
Staff attitude/ problems with staff
1
-
-
-
-
3
-
1
-
-
-
3
3%
-%
-%
-%
-%
2%
-%
4%
-%
-%
-%
2%
26%
-%
-%
-%
-%
74%
-%
35%
-%
-%
-%
70%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 118
Page 211
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QI2 (QI3). What was the issue you had a reason to complain about (in connection with your landline)? (MULTI CODE)
Base : Those with a reason to complain about their landline service or supplier in the last 12 months
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
*a
~b
~c
*d
*e
f
~g
*h
~i
~j
~k
l
Unweighted total
31
20
13
33
64
163
12
40
5
12
16
136
Effective Weighted Sample
27
16
11
27
54
136
9
32
4
9
14
117
Total
30
11
9
20
45
137
14
30
3
10
10
120
20%
8%
6%
13%
30%
91%
10%
20%
2%
6%
7%
80%
Charges not made clear/ unexpected
charges
1
1
-
1
2
3
1
1
-
*
*
3
3%
5%
-%
3%
5%
2%
5%
2%
-%
3%
2%
3%
26%
14%
-%
14%
64%
82%
18%
13%
-%
9%
5%
87%
Advertised tariffs not available to me
-
-
-
-
1
2
-
1
-
-
-
1
-%
-%
-%
-%
3%
2%
-%
4%
-%
-%
-%
1%
-%
-%
-%
-%
53%
100%
-%
51%
-%
-%
-%
53%
Other
10
2
3
6
14
39
2
9
-
2
5
32
35%
21%
38%
28%
30%
29%
14%
31%
-%
25%
45%
27%
25%
6%
8%
14%
33%
95%
5%
22%
-%
6%
11%
78%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 119
Page 212
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QI3 (QI4). And did you go ahead and make a complaint about your landline service or supplier? (SINGLE CODE)
Base : Those with a reason to complain about their landline service or supplier in the last 12 months
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
*a
~b
~c
*d
*e
f
~g
*h
~i
~j
~k
l
Unweighted total
31
20
13
33
64
163
12
40
5
12
16
136
Effective Weighted Sample
27
16
11
27
54
136
9
32
4
9
14
117
Total
30
11
9
20
45
137
14
30
3
10
10
120
20%
8%
6%
13%
30%
91%
10%
20%
2%
6%
7%
80%
Yes
22
11
7
17
36
102
13
29
3
9
10
84
74%
92%
76%
85%
81%
74%
92%
94%
100%
96%
91%
70%
l
19%
9%
6%
15%
32%
89%
12%
25%
3%
8%
8%
74%
No
8
1
2
3
9
35
1
2
-
*
1
35
26%
8%
24%
15%
19%
26%
8%
6%
-%
4%
9%
30%
h
21%
2%
5%
8%
23%
94%
3%
5%
-%
1%
2%
96%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 120
Page 213
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QI4 (QI5). Why did you not make a complaint about your landline service or supplier? (MULTI CODE)
Base : Those did not go ahead and make a complaint about their landline service or supplier
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
~a
~b
~c
~d
~e
*f
~g
~h
~i
~j
*k
Unweighted total
8
2
2
4
12
41
1
5
1
3
38
Effective Weighted Sample
6
2
2
3
10
34
1
4
1
2
33
Total
8
1
2
3
9
35
1
2
*
1
35
21%
2%
5%
8%
23%
94%
3%
5%
1%
2%
96%
The problem was sorted out
4
-
1
1
3
16
-
*
-
*
16
48%
-%
55%
38%
41%
45%
-%
13%
-%
26%
44%
23%
-%
7%
7%
22%
100%
-%
1%
-%
1%
99%
They wouldn't do anything anyway
*
-
-
-
1
6
-
-
-
-
6
4%
-%
-%
-%
8%
17%
-%
-%
-%
-%
16%
6%
-%
-%
-%
13%
100%
-%
-%
-%
-%
100%
Not worth the hassle
1
-
-
-
1
4
-
1
-
1
3
13%
-%
-%
-%
10%
11%
-%
38%
-%
74%
9%
27%
-%
-%
-%
23%
100%
-%
18%
-%
18%
87%
Didn't have time
-
-
-
-
*
2
-
-
-
-
2
-%
-%
-%
-%
3%
6%
-%
-%
-%
-%
6%
-%
-%
-%
-%
10%
100%
-%
-%
-%
-%
100%
Did not know where to go
-
*
-
*
1
1
1
1
*
-
1
-%
43%
-%
13%
10%
2%
100%
50%
100%
-%
3%
-%
20%
-%
20%
45%
45%
64%
46%
20%
-%
55%
Other
4
1
1
1
3
6
-
*
-
*
7
48%
57%
45%
49%
39%
18%
-%
10%
-%
20%
20%
51%
7%
13%
20%
46%
86%
-%
2%
-%
2%
97%
Don't know
-
-
-
-
-
2
-
-
-
-
2
-%
-%
-%
-%
-%
5%
-%
-%
-%
-%
4%
-%
-%
-%
-%
-%
100%
-%
-%
-%
-%
100%
Columns Tested: a,b,c,d - f,g - h,i,j,k

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 121
Page 214
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QI5 (QI6). What was the issue you had a reason to complain about, regarding your mobile phone service? (MULTI CODE)
Base : Those with a reason to complain about their mobile service or supplier in the last 12 months
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
~a
~b
~c
*d
e
~f
~g
~h
~i
~j
k
Unweighted total
14
8
8
41
109
9
19
2
4
3
99
Effective Weighted Sample
13
7
7
34
91
8
15
2
4
2
84
Total
12
6
6
35
97
8
18
2
6
2
90
11%
5%
5%
33%
91%
8%
17%
2%
6%
2%
84%
Poor quality of service
2
2
2
8
23
3
2
1
-
-
24
13%
34%
34%
24%
24%
36%
13%
75%
-%
-%
27%
6%
7%
7%
32%
86%
11%
8%
5%
-%
-%
91%
Poor coverage
1
*
*
8
23
3
5
-
4
-
21
8%
7%
7%
23%
24%
31%
31%
-%
61%
-%
24%
4%
2%
2%
31%
88%
10%
21%
-%
14%
-%
81%
Disruption of service
2
1
1
6
24
1
3
-
2
1
22
16%
26%
26%
19%
25%
7%
18%
-%
32%
49%
25%
8%
6%
6%
26%
96%
2%
13%
-%
7%
4%
88%
Overcharged
2
1
1
8
12
-
3
-
-
1
9
18%
16%
16%
22%
13%
-%
19%
-%
-%
51%
10%
18%
7%
7%
63%
100%
-%
27%
-%
-%
8%
73%
Bill incorrect
2
-
-
2
11
1
1
-
-
-
11
16%
-%
-%
6%
11%
14%
6%
-%
-%
-%
13%
15%
-%
-%
16%
88%
9%
9%
-%
-%
-%
91%
Charges not made clear/ unexpected
charges
-
1
1
4
10
1
2
-
2
-
9
-%
16%
16%
13%
10%
7%
12%
-%
32%
-%
10%
-%
9%
9%
41%
93%
5%
20%
-%
17%
-%
83%
Service not as promised/ advertised
3
*
*
3
9
1
1
*
-
-
9
22%
5%
5%
9%
10%
7%
8%
25%
-%
-%
10%
26%
3%
3%
29%
90%
6%
14%
4%
-%
-%
86%
Columns Tested: a,b,c - e,f - g,h,i,j,k

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 121
Page 215
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QI5 (QI6). What was the issue you had a reason to complain about, regarding your mobile phone service? (MULTI CODE)
Base : Those with a reason to complain about their mobile service or supplier in the last 12 months
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
~a
~b
~c
*d
e
~f
~g
~h
~i
~j
k
Unweighted total
14
8
8
41
109
9
19
2
4
3
99
Effective Weighted Sample
13
7
7
34
91
8
15
2
4
2
84
Total
12
6
6
35
97
8
18
2
6
2
90
11%
5%
5%
33%
91%
8%
17%
2%
6%
2%
84%
Staff attitude/ problems with staff
-
-
-
*
5
1
2
-
-
*
5
-%
-%
-%
1%
6%
9%
9%
-%
-%
13%
5%
-%
-%
-%
7%
84%
12%
25%
-%
-%
4%
74%
Speed of internet connection
-
-
-
-
4
-
2
-
2
-
2
-%
-%
-%
-%
4%
-%
11%
-%
32%
-%
3%
-%
-%
-%
-%
100%
-%
46%
-%
46%
-%
59%
Terms of contract were unfair
1
-
-
2
3
-
-
-
-
-
3
8%
-%
-%
6%
3%
-%
-%
-%
-%
-%
4%
30%
-%
-%
68%
100%
-%
-%
-%
-%
-%
100%
Advertised tariffs not available to me
1
-
-
-
3
-
-
-
-
-
3
6%
-%
-%
-%
3%
-%
-%
-%
-%
-%
3%
30%
-%
-%
-%
100%
-%
-%
-%
-%
-%
100%
Other
3
2
2
6
20
2
5
-
2
*
17
26%
29%
29%
19%
21%
28%
27%
-%
39%
13%
19%
14%
7%
7%
29%
91%
11%
21%
-%
10%
1%
78%
Columns Tested: a,b,c - e,f - g,h,i,j,k

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 122
Page 216
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QI6 (QI7). And did you go ahead and make a complaint about your mobile service or supplier? (SINGLE CODE)
Base : Those with a reason to complain about their mobile service or supplier in the last 12 months
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
~a
~b
~c
*d
e
~f
~g
~h
~i
~j
k
Unweighted total
14
8
8
41
109
9
19
2
4
3
99
Effective Weighted Sample
13
7
7
34
91
8
15
2
4
2
84
Total
12
6
6
35
97
8
18
2
6
2
90
11%
5%
5%
33%
91%
8%
17%
2%
6%
2%
84%
Yes
10
4
4
30
79
7
11
2
3
2
77
85%
66%
66%
86%
81%
86%
61%
100%
46%
100%
86%
12%
4%
4%
34%
90%
8%
12%
2%
3%
2%
88%
No
2
2
2
5
18
1
7
-
3
-
13
15%
34%
34%
14%
19%
14%
39%
-%
54%
-%
14%
9%
10%
10%
26%
94%
6%
36%
-%
17%
-%
66%
Columns Tested: a,b,c - e,f - g,h,i,j,k

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 123
Page 217
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QI7 (QI8). Why did you not make a complaint about your mobile service or supplier? (MULTI CODE)
Base : Those did not go ahead and make a complaint about their mobile service or supplier
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
65+
65+
OR DE
NO
YES
ANY
HEAR-
ING
NO
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
Unweighted total
2
3
3
8
22
1
7
2
16
Effective Weighted Sample
2
2
2
7
18
1
6
2
14
Total
2
2
2
5
18
1
7
3
13
9%
10%
10%
26%
94%
6%
36%
17%
66%
The problem was sorted out
1
*
*
1
10
-
1
-
9
62%
16%
16%
22%
54%
-%
20%
-%
68%
11%
3%
3%
11%
100%
-%
14%
-%
88%
Not worth the hassle
-
2
2
2
5
1
3
3
3
-%
84%
84%
37%
30%
100%
49%
100%
27%
-%
25%
25%
29%
82%
18%
52%
48%
52%
Didn't have time
-
1
1
1
1
-
1
-
1
-%
31%
31%
26%
8%
-%
9%
-%
5%
-%
44%
44%
95%
100%
-%
43%
-%
49%
They wouldn't do anything anyway
-
-
-
1
1
-
1
-
-
-%
-%
-%
14%
4%
-%
9%
-%
-%
-%
-%
-%
100%
100%
-%
86%
-%
-%
Other
1
-
-
1
3
-
2
-
1
38%
-%
-%
27%
16%
-%
22%
-%
11%
23%
-%
-%
45%
100%
-%
52%
-%
48%
Columns Tested: a,b,c - e,f - g,h,i

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 124
Page 218
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QI8 (QI9). What was the issue you had a reason to complain about, regarding your internet service? (MULTI CODE)
Base : Those with a reason to complain about their fixed broadband/ narrowband internet service or supplier in the last 12 months
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
*a
~b
~c
~d
*e
f
~g
*h
~i
~j
~k
l
Unweighted total
39
19
5
24
66
227
18
39
6
7
13
207
Effective Weighted Sample
34
17
5
22
56
194
14
32
5
5
10
181
Total
39
13
3
16
50
205
23
30
4
6
9
196
18%
6%
1%
7%
22%
91%
10%
13%
2%
3%
4%
87%
Disruption of service
20
5
1
6
22
103
12
18
2
3
4
95
50%
37%
32%
36%
43%
50%
54%
60%
56%
50%
42%
48%
18%
4%
1%
5%
19%
91%
11%
16%
2%
3%
3%
84%
Poor quality of service
6
2
2
4
13
58
5
11
3
4
3
52
14%
18%
51%
25%
25%
28%
21%
36%
72%
64%
40%
27%
9%
4%
3%
6%
20%
92%
8%
17%
4%
6%
5%
83%
Speed of internet connection
6
1
1
1
9
32
11
6
-
2
1
34
16%
7%
17%
9%
18%
16%
47%
20%
-%
29%
10%
18%
15%
2%
1%
4%
22%
79%
26%
15%
-%
4%
2%
85%
Poor coverage
8
1
-
1
4
23
-
3
-
1
2
20
21%
8%
-%
6%
8%
11%
-%
10%
-%
21%
20%
10%
36%
4%
-%
4%
18%
100%
-%
13%
-%
6%
7%
87%
Service not as promised/ advertised
4
1
-
1
6
19
2
2
-
-
2
18
10%
7%
-%
5%
11%
9%
7%
8%
-%
-%
27%
9%
20%
4%
-%
4%
26%
91%
7%
11%
-%
-%
11%
88%
Overcharged
2
2
-
2
4
16
1
1
-
*
*
16
5%
12%
-%
10%
7%
8%
3%
4%
-%
5%
2%
8%
11%
9%
-%
9%
20%
95%
4%
7%
-%
2%
1%
93%
Bill incorrect
-
2
1
3
5
9
1
2
1
1
1
9
-%
17%
23%
19%
11%
4%
5%
6%
21%
17%
9%
4%
-%
22%
8%
30%
53%
87%
12%
17%
7%
10%
7%
83%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 124
Page 219
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QI8 (QI9). What was the issue you had a reason to complain about, regarding your internet service? (MULTI CODE)
Base : Those with a reason to complain about their fixed broadband/ narrowband internet service or supplier in the last 12 months
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
*a
~b
~c
~d
*e
f
~g
*h
~i
~j
~k
l
Unweighted total
39
19
5
24
66
227
18
39
6
7
13
207
Effective Weighted Sample
34
17
5
22
56
194
14
32
5
5
10
181
Total
39
13
3
16
50
205
23
30
4
6
9
196
18%
6%
1%
7%
22%
91%
10%
13%
2%
3%
4%
87%
Staff attitude/ problems with staff
2
-
1
1
2
9
-
2
1
1
1
6
5%
-%
23%
5%
3%
4%
-%
8%
21%
12%
15%
3%
24%
-%
9%
9%
18%
100%
-%
28%
9%
9%
15%
69%
Charges not made clear/ unexpected
charges
2
1
-
1
2
8
-
1
-
*
1
6
4%
4%
-%
3%
4%
4%
-%
4%
-%
5%
11%
3%
23%
7%
-%
7%
27%
100%
-%
17%
-%
4%
13%
85%
Advertised tariffs not available to me
1
-
-
-
1
5
-
-
-
-
-
5
2%
-%
-%
-%
2%
2%
-%
-%
-%
-%
-%
2%
20%
-%
-%
-%
18%
100%
-%
-%
-%
-%
-%
100%
Bill not received
1
-
-
-
-
1
1
1
-
-
-
2
3%
-%
-%
-%
-%
1%
5%
4%
-%
-%
-%
1%
30%
-%
-%
-%
-%
31%
36%
34%
-%
-%
-%
69%
Terms of contract were unfair
-
-
-
-
-
2
1
-
-
-
-
3
-%
-%
-%
-%
-%
1%
5%
-%
-%
-%
-%
1%
-%
-%
-%
-%
-%
55%
41%
-%
-%
-%
-%
100%
Other
2
1
-
1
8
25
1
2
-
-
*
24
5%
6%
-%
5%
15%
12%
6%
8%
-%
-%
4%
12%
7%
3%
-%
3%
30%
97%
5%
9%
-%
-%
1%
91%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 125
Page 220
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QI9 (QI10). And did you go ahead and make a complaint about your internet service or supplier? (SINGLE CODE)
Base : Those with a reason to complain about their fixed broadband/ narrowband internet service or supplier in the last 12 months
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
*a
~b
~c
~d
*e
f
~g
*h
~i
~j
~k
l
Unweighted total
39
19
5
24
66
227
18
39
6
7
13
207
Effective Weighted Sample
34
17
5
22
56
194
14
32
5
5
10
181
Total
39
13
3
16
50
205
23
30
4
6
9
196
18%
6%
1%
7%
22%
91%
10%
13%
2%
3%
4%
87%
Yes
28
12
3
15
41
167
21
26
3
6
7
161
70%
93%
100%
95%
82%
82%
93%
87%
80%
100%
87%
82%
15%
6%
2%
8%
22%
90%
11%
14%
2%
3%
4%
86%
No
12
1
-
1
9
37
2
4
1
-
1
35
30%
7%
-%
5%
18%
18%
7%
13%
20%
-%
13%
18%
30%
2%
-%
2%
23%
95%
4%
10%
2%
-%
3%
90%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 126
Page 221
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QI10 (QI11). Why did you not make a complaint about your internet service or supplier? (MULTI CODE)
Base : Those did not go ahead and make a complaint about their fixed broadband/ narrowband internet service or supplier
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
65+
65+
OR DE
NO
YES
ANY
VISION
MOBI-
LITY
NO
Significance Level: 95%
~a
~b
~c
~d
*e
~f
~g
~h
~i
*j
Unweighted total
12
1
1
12
40
1
6
1
2
36
Effective Weighted Sample
11
1
1
9
34
1
5
1
1
31
Total
12
1
1
9
37
2
4
1
1
35
30%
2%
2%
23%
95%
4%
10%
2%
3%
90%
The problem was sorted out
7
1
1
4
15
-
1
-
1
14
62%
100%
100%
42%
40%
-%
24%
-%
84%
40%
48%
6%
6%
25%
100%
-%
6%
-%
6%
94%
Not worth the hassle
3
-
-
-
6
-
1
-
-
6
24%
-%
-%
-%
15%
-%
17%
-%
-%
17%
42%
-%
-%
-%
84%
-%
10%
-%
-%
91%
Didn't have time
-
-
-
1
5
-
-
-
-
5
-%
-%
-%
10%
15%
-%
-%
-%
-%
15%
-%
-%
-%
17%
100%
-%
-%
-%
-%
100%
They wouldn't do anything anyway
-
-
-
1
4
-
1
-
-
3
-%
-%
-%
15%
10%
-%
15%
-%
-%
8%
-%
-%
-%
38%
100%
-%
16%
-%
-%
82%
Did not know where to go
-
-
-
-
1
-
-
-
-
1
-%
-%
-%
-%
2%
-%
-%
-%
-%
2%
-%
-%
-%
-%
100%
-%
-%
-%
-%
100%
Other
2
-
-
2
8
2
1
1
*
8
15%
-%
-%
22%
22%
100%
24%
100%
16%
24%
19%
-%
-%
22%
89%
18%
10%
8%
2%
90%
Don't know
-
-
-
1
1
-
1
-
-
*
-%
-%
-%
10%
3%
-%
20%
-%
-%
1%
-%
-%
-%
76%
100%
-%
61%
-%
-%
24%
Columns Tested: a,b,c - e,f - g,h,i,j

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 127
Page 222
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QI11 (QI12). What was the issue you had a reason to complain about, regarding your mobile broadband service? (MULTI CODE)
Base : Those with a reason to complain about their mobile broadband internet service or supplier in the last 12 months
AGE/SEG
MEG
DISABILITY
65+
OR DE
NO
ANY
HEAR-
ING
NO
Significance Level: 95%
~a
~b
~c
~d
~e
Unweighted total
3
8
1
1
7
Effective Weighted Sample
3
7
1
1
7
Total
3
6
*
*
6
43%
100%
3%
3%
95%
Disruption of service
1
2
*
*
2
46%
39%
100%
100%
37%
50%
100%
9%
9%
88%
Poor coverage
1
2
-
-
2
33%
28%
-%
-%
29%
50%
100%
-%
-%
100%
Poor quality of service
-
1
-
-
1
-%
12%
-%
-%
13%
-%
100%
-%
-%
100%
Service not as promised/ advertised
-
1
-
-
1
-%
12%
-%
-%
12%
-%
100%
-%
-%
100%
Columns Tested: c,d,e

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 128
Page 223
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QI12 (QI13). And did you go ahead and make a complaint about your mobile broadband service or supplier? (SINGLE CODE)
Base : Those with a reason to complain about their mobile broadband internet service or supplier in the last 12 months
AGE/SEG
MEG
DISABILITY
65+
OR DE
NO
ANY
HEAR-
ING
NO
Significance Level: 95%
~a
~b
~c
~d
~e
Unweighted total
3
8
1
1
7
Effective Weighted Sample
3
7
1
1
7
Total
3
6
*
*
6
43%
100%
3%
3%
95%
Yes
3
4
*
*
3
100%
59%
100%
100%
57%
72%
100%
6%
6%
92%
No
-
3
-
-
3
-%
41%
-%
-%
43%
-%
100%
-%
-%
100%
Columns Tested: c,d,e

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 129
Page 224
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QI13 (QI14). Why did you not make a complaint about your internet service or supplier? (MULTI CODE)
Base : Those did not go ahead and make a complaint about their mobile broadband internet service or supplier
MEG
DISABILITY
NO
NO
Significance Level: 95%
~a
~b
Unweighted total
3
3
Effective Weighted Sample
3
3
Total
3
3
100%
100%
The problem was sorted out
3
3
100%
100%
100%
100%
Columns Tested: None

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 130
Page 225
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ1. SHOWCARD Could you please take a look at the options shown on this card and let me know which applies to you? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Married/ civil partnership
245
141
81
223
390
1071
118
161
21
43
52
1021
67%
67%
42%
55%
43%
50%
57%
44%
38%
49%
41%
51%
cd
cd
c
hik
21%
12%
7%
19%
33%
91%
10%
14%
2%
4%
4%
86%
Co-habiting
10
4
2
6
53
176
10
22
1
3
7
168
3%
2%
1%
2%
6%
8%
5%
6%
1%
3%
6%
8%
i
5%
2%
1%
3%
28%
93%
5%
11%
*%
2%
4%
89%
Single
25
7
8
15
219
515
66
63
4
6
14
527
7%
3%
4%
4%
24%
24%
32%
17%
7%
7%
11%
26%
d
f
ij
hijk
4%
1%
1%
3%
37%
87%
11%
11%
1%
1%
2%
89%
Widowed, divorced or separated
83
59
102
161
226
368
11
112
28
34
53
264
23%
28%
52%
39%
25%
17%
5%
31%
51%
38%
41%
13%
abd
ab
g
l
hl
l
hl
22%
16%
27%
43%
60%
97%
3%
30%
7%
9%
14%
70%
Refused
2
*
2
3
9
5
-
4
1
2
2
14
1%
*%
1%
1%
1%
*%
-%
1%
3%
2%
1%
1%
11%
3%
12%
15%
52%
26%
-%
24%
8%
10%
9%
76%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 131
Page 226
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ2. SHOWCARD Which of the groups on this card do you consider you belong to? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
WHITE
British
260
151
134
285
582
1588
-
244
36
60
90
1345
71%
72%
68%
70%
65%
74%
-%
67%
65%
68%
70%
67%
g
16%
10%
8%
18%
37%
100%
-%
15%
2%
4%
6%
85%
English
43
27
29
56
94
206
-
46
8
12
14
162
12%
13%
15%
14%
10%
10%
-%
13%
14%
13%
11%
8%
g
l
21%
13%
14%
27%
46%
100%
-%
22%
4%
6%
7%
79%
Scottish
24
13
16
29
73
159
-
29
3
3
11
127
7%
6%
8%
7%
8%
7%
-%
8%
6%
3%
8%
6%
g
15%
8%
10%
18%
46%
100%
-%
19%
2%
2%
7%
80%
Welsh
12
7
6
13
34
71
-
19
3
6
6
51
3%
3%
3%
3%
4%
3%
-%
5%
6%
7%
5%
3%
g
l
l
17%
10%
8%
18%
48%
100%
-%
27%
5%
9%
9%
72%
Irish
5
3
2
5
13
33
-
6
2
2
1
27
1%
2%
1%
1%
1%
2%
-%
2%
3%
3%
1%
1%
15%
10%
5%
15%
40%
100%
-%
19%
5%
7%
3%
82%
Any other white background
3
2
3
5
25
77
-
4
1
1
3
72
1%
1%
2%
1%
3%
4%
-%
1%
1%
2%
2%
4%
g
h
4%
3%
4%
7%
32%
100%
-%
6%
1%
2%
3%
94%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 131
Page 227
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ2. SHOWCARD Which of the groups on this card do you consider you belong to? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
MIXED
White and Black Caribbean
1
-
-
-
2
-
7
-
-
-
-
9
*%
-%
-%
-%
*%
-%
3%
-%
-%
-%
-%
*%
f
9%
-%
-%
-%
23%
-%
72%
-%
-%
-%
-%
100%
White and Black African
-
-
-
-
1
-
3
-
-
-
-
4
-%
-%
-%
-%
*%
-%
2%
-%
-%
-%
-%
*%
f
-%
-%
-%
-%
18%
-%
76%
-%
-%
-%
-%
100%
White and Asian
-
-
-
-
1
-
3
1
-
-
-
4
-%
-%
-%
-%
*%
-%
1%
*%
-%
-%
-%
*%
f
-%
-%
-%
-%
32%
-%
64%
22%
-%
-%
-%
83%
Any other mixed background
-
-
-
-
3
-
8
-
-
-
-
11
-%
-%
-%
-%
*%
-%
4%
-%
-%
-%
-%
1%
f
-%
-%
-%
-%
27%
-%
71%
-%
-%
-%
-%
100%
ASIAN AND BRITISH ASIAN
Indian
5
2
1
3
17
-
46
4
1
-
2
36
1%
1%
1%
1%
2%
-%
22%
1%
2%
-%
1%
2%
f
13%
4%
3%
7%
44%
-%
115%
9%
3%
-%
4%
92%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 131
Page 228
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ2. SHOWCARD Which of the groups on this card do you consider you belong to? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Pakistani
1
2
2
4
16
-
41
2
1
1
-
38
*%
1%
1%
1%
2%
-%
20%
1%
2%
2%
-%
2%
f
h
3%
5%
4%
9%
41%
-%
104%
5%
3%
4%
-%
95%
Bangladeshi
-
1
-
1
2
-
7
-
-
-
-
6
-%
*%
-%
*%
*%
-%
3%
-%
-%
-%
-%
*%
f
-%
11%
-%
11%
31%
-%
104%
-%
-%
-%
-%
100%
Any other Asian background
-
1
-
1
3
-
14
2
-
1
-
11
-%
1%
-%
*%
*%
-%
7%
1%
-%
2%
-%
1%
f
-%
12%
-%
12%
24%
-%
116%
16%
-%
11%
-%
86%
BLACK AND BLACK BRITISH
Caribbean
1
2
3
5
9
-
21
-
-
-
-
25
*%
1%
1%
1%
1%
-%
10%
-%
-%
-%
-%
1%
f
h
3%
8%
11%
19%
35%
-%
82%
-%
-%
-%
-%
100%
African
4
-
-
-
11
-
30
3
-
-
1
35
1%
-%
-%
-%
1%
-%
15%
1%
-%
-%
1%
2%
d
f
11%
-%
-%
-%
30%
-%
81%
7%
-%
-%
2%
93%
Any other black background
-
-
-
-
1
-
2
-
-
-
-
2
-%
-%
-%
-%
*%
-%
1%
-%
-%
-%
-%
*%
f
-%
-%
-%
-%
39%
-%
85%
-%
-%
-%
-%
100%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 131
Page 229
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ2. SHOWCARD Which of the groups on this card do you consider you belong to? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
MIDDLE EAST AND ARABIC ORIGIN
Iranian
1
-
-
-
-
-
2
-
-
-
-
1
*%
-%
-%
-%
-%
-%
1%
-%
-%
-%
-%
*%
f
100%
-%
-%
-%
-%
-%
181%
-%
-%
-%
-%
100%
CHINESE OR OTHER ETHNIC GROUP
Chinese
*
-
-
-
1
-
14
-
-
-
-
8
*%
-%
-%
-%
*%
-%
7%
-%
-%
-%
-%
*%
f
4%
-%
-%
-%
9%
-%
173%
-%
-%
-%
-%
100%
Any other background
2
-
-
-
1
-
8
-
-
-
-
5
*%
-%
-%
-%
*%
-%
4%
-%
-%
-%
-%
*%
f
34%
-%
-%
-%
29%
-%
167%
-%
-%
-%
-%
100%
Refused
2
*
1
2
7
-
-
2
1
1
2
13
1%
*%
1%
*%
1%
-%
-%
*%
1%
1%
1%
1%
13%
3%
9%
13%
50%
-%
-%
11%
5%
7%
11%
90%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 132
Page 230
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ3 (C9). SHOWCARD Which of these, if any, limit your daily activities or the work you can do? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Cannot walk far or manage stairs or can only
do so with difficulty
31
19
38
57
89
115
2
117
18
26
117
-
9%
9%
19%
14%
10%
5%
1%
32%
32%
29%
90%
-%
abd
ab
g
l
l
l
hijl
26%
16%
32%
48%
75%
97%
2%
98%
15%
22%
98%
-%
Poor hearing, partial hearing or deafness
14
16
39
55
63
83
2
88
20
88
30
-
4%
8%
20%
13%
7%
4%
1%
24%
36%
100%
24%
-%
abd
ab
l
hkl
hikl
l
17%
19%
45%
64%
74%
96%
3%
103%
23%
103%
35%
-%
Breathlessness or chest pains
24
13
22
35
65
85
1
82
12
10
28
-
7%
6%
11%
9%
7%
4%
*%
23%
22%
11%
22%
-%
ab
g
jl
jl
l
jl
28%
15%
25%
41%
76%
99%
1%
96%
14%
11%
33%
-%
Poor vision, partial sight or blindness
12
11
21
31
41
54
2
55
55
20
20
-
3%
5%
11%
8%
5%
3%
1%
15%
100%
23%
16%
-%
ab
a
l
hjkl
l
l
21%
19%
37%
56%
73%
96%
4%
99%
99%
36%
36%
-%
Mental health problems or difficulties
3
4
2
6
23
31
2
33
3
2
5
-
1%
2%
1%
1%
3%
1%
1%
9%
5%
3%
4%
-%
jkl
l
l
l
9%
11%
7%
18%
69%
93%
7%
98%
8%
7%
16%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 132
Page 231
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ3 (C9). SHOWCARD Which of these, if any, limit your daily activities or the work you can do? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Limited ability to reach
4
5
12
17
23
25
-
26
7
12
26
-
1%
2%
6%
4%
3%
1%
-%
7%
13%
13%
20%
-%
ab
a
l
l
hl
hl
16%
19%
47%
66%
87%
97%
-%
101%
29%
46%
101%
-%
Dyslexia
-
-
-
-
6
16
-
17
-
-
1
-
-%
-%
-%
-%
1%
1%
-%
5%
-%
-%
1%
-%
ijkl
l
-%
-%
-%
-%
36%
100%
-%
110%
-%
-%
5%
-%
Other illnesses or health problems which limit
your daily activities or the work that you can
do
25
9
25
34
71
100
2
102
6
11
29
-
7%
4%
13%
8%
8%
5%
1%
28%
10%
13%
23%
-%
abd
b
g
ijl
l
l
ijl
25%
9%
25%
34%
70%
98%
2%
99%
5%
11%
28%
-%
None
289
154
103
257
643
1784
196
-
-
-
-
1993
79%
73%
52%
63%
72%
84%
95%
-%
-%
-%
-%
100%
cd
cd
c
f
hijk
14%
8%
5%
13%
32%
90%
10%
-%
-%
-%
-%
100%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 133
Page 232
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ4 (C10). SHOWCARD Which of these best describes your sight? (SINGLE CODE)
Base : Those with poor vision, partial sight or blindness
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
Significance Level: 95%
~a
~b
*c
*d
*e
f
~g
h
i
*j
*k
Unweighted total
17
16
41
57
72
92
2
95
95
36
35
Effective Weighted Sample
13
13
35
48
57
74
2
78
78
31
29
Total
12
11
21
31
41
54
2
55
55
20
20
21%
19%
37%
56%
73%
96%
4%
99%
99%
36%
36%
Have difficulty seeing ordinary newspaper
print
3
4
9
13
15
19
-
18
18
8
6
29%
39%
45%
43%
37%
35%
-%
33%
33%
39%
28%
18%
22%
49%
71%
81%
100%
-%
98%
98%
41%
31%
Cannot see well enough to recognise a friend
if close to his or her face
4
*
2
2
5
7
-
6
6
1
3
37%
3%
8%
6%
13%
13%
-%
11%
11%
5%
13%
64%
5%
23%
29%
76%
100%
-%
92%
92%
16%
40%
Cannot see well enough to read a newspaper
headline
1
-
3
3
4
6
-
6
6
4
5
10%
-%
15%
10%
11%
10%
-%
11%
11%
18%
23%
18%
-%
50%
50%
70%
90%
-%
97%
97%
57%
75%
Cannot see well enough to read a large print
book
1
1
2
2
3
4
-
4
4
1
1
7%
7%
8%
8%
8%
7%
-%
7%
7%
5%
5%
22%
18%
43%
61%
84%
100%
-%
93%
93%
26%
24%
Cannot see well enough to recognise a friend
across a road
-
-
1
1
1
2
-
2
2
1
1
-%
-%
5%
3%
2%
4%
-%
4%
4%
5%
6%
-%
-%
43%
43%
43%
100%
-%
92%
92%
45%
57%
Columns Tested: a,b,c,d - f,g - h,i,j,k

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 133
Page 233
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ4 (C10). SHOWCARD Which of these best describes your sight? (SINGLE CODE)
Base : Those with poor vision, partial sight or blindness
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
Significance Level: 95%
~a
~b
*c
*d
*e
f
~g
h
i
*j
*k
Unweighted total
17
16
41
57
72
92
2
95
95
36
35
Effective Weighted Sample
13
13
35
48
57
74
2
78
78
31
29
Total
12
11
21
31
41
54
2
55
55
20
20
21%
19%
37%
56%
73%
96%
4%
99%
99%
36%
36%
Cannot see well enough to recognise a friend
across a room
*
-
1
1
1
2
-
2
2
1
1
3%
-%
5%
3%
2%
3%
-%
3%
3%
4%
6%
25%
-%
66%
66%
66%
100%
-%
108%
108%
51%
80%
Cannot tell by the light where the windows
are
-
-
-
-
-
1
1
2
2
-
-
-%
-%
-%
-%
-%
1%
58%
3%
3%
-%
-%
-%
-%
-%
-%
-%
44%
85%
124%
124%
-%
-%
Cannot see well enough to recognise a friend
if he or she is at arm's length
-
-
*
*
*
1
-
1
1
-
*
-%
-%
1%
*%
*%
2%
-%
2%
2%
-%
1%
-%
-%
14%
14%
14%
100%
-%
94%
94%
-%
13%
Cannot see the shapes of furniture in the
room
-
-
*
*
1
1
-
1
1
-
-
-%
-%
2%
1%
2%
1%
-%
1%
1%
-%
-%
-%
-%
65%
65%
97%
100%
-%
108%
108%
-%
-%
Other
*
4
2
6
6
7
1
8
8
4
2
4%
40%
8%
19%
15%
12%
42%
14%
14%
21%
12%
6%
56%
21%
77%
84%
88%
12%
104%
104%
55%
31%
Columns Tested: a,b,c,d - f,g - h,i,j,k

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 134
Page 234
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ5 (C11). SHOWCARD Which of these best describes your hearing? (SINGLE CODE)
Base : Those with poor hearing, partial hearing or deafness
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
Significance Level: 95%
~a
~b
*c
d
e
f
~g
h
*i
j
*k
Unweighted total
16
26
77
103
114
137
3
141
36
141
50
Effective Weighted Sample
13
21
66
85
94
105
3
108
31
108
41
Total
14
16
39
55
63
83
2
88
20
88
30
17%
19%
45%
64%
74%
96%
3%
103%
23%
103%
35%
Cannot hear sounds at all
1
-
-
-
-
2
-
3
-
3
-
10%
-%
-%
-%
-%
3%
-%
3%
-%
3%
-%
59%
-%
-%
-%
-%
100%
-%
112%
-%
112%
-%
Cannot follow a TV programme with the
volume turned up
-
1
6
7
7
7
-
8
2
8
2
-%
5%
16%
12%
11%
9%
-%
9%
11%
9%
7%
-%
11%
81%
92%
92%
100%
-%
106%
30%
106%
28%
Have difficulty hearing someone talking in a
loud voice in a quiet room
4
2
6
8
11
14
-
14
2
14
5
29%
11%
16%
15%
18%
17%
-%
16%
12%
16%
17%
29%
12%
43%
55%
78%
94%
-%
99%
16%
99%
36%
Cannot hear a doorbell, alarm clock or
telephone bell
1
2
2
3
3
5
*
5
2
5
2
5%
10%
4%
6%
5%
6%
18%
6%
11%
6%
5%
14%
32%
34%
66%
66%
92%
9%
109%
45%
109%
31%
Cannot follow a TV programme at a volume
others find acceptable
2
6
9
15
17
20
-
20
5
20
6
14%
35%
24%
27%
26%
24%
-%
23%
24%
23%
20%
10%
28%
46%
74%
83%
100%
-%
100%
24%
100%
31%
Columns Tested: a,b,c,d - f,g - h,i,j,k

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 134
Page 235
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ5 (C11). SHOWCARD Which of these best describes your hearing? (SINGLE CODE)
Base : Those with poor hearing, partial hearing or deafness
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
Significance Level: 95%
~a
~b
*c
d
e
f
~g
h
*i
j
*k
Unweighted total
16
26
77
103
114
137
3
141
36
141
50
Effective Weighted Sample
13
21
66
85
94
105
3
108
31
108
41
Total
14
16
39
55
63
83
2
88
20
88
30
17%
19%
45%
64%
74%
96%
3%
103%
23%
103%
35%
Difficulty hearing someone talking in a normal
voice in a quiet room
-
1
5
6
7
7
-
7
*
7
3
-%
9%
12%
11%
11%
8%
-%
8%
2%
8%
9%
-%
22%
69%
91%
100%
100%
-%
103%
6%
103%
42%
Difficulty following a conversation against
background noise
5
3
5
9
9
15
1
16
5
16
7
33%
20%
14%
16%
13%
18%
36%
19%
26%
19%
23%
30%
20%
33%
53%
53%
94%
5%
102%
32%
102%
44%
Other
-
1
4
5
7
9
-
10
3
10
5
-%
3%
11%
9%
11%
11%
-%
11%
13%
11%
16%
-%
6%
48%
54%
76%
100%
-%
105%
29%
105%
54%
Don't know
1
1
1
2
3
4
1
5
*
5
*
10%
6%
3%
4%
5%
4%
47%
6%
1%
6%
1%
30%
22%
25%
47%
66%
76%
24%
103%
4%
103%
9%
Columns Tested: a,b,c,d - f,g - h,i,j,k

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 135
Page 236
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ8 (QZ9A). Could you please tell me if your total household income from all sources before tax and other deductions is above or below £11,500 per year?
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Under £11,500
60
44
58
101
289
355
27
105
16
21
36
278
16%
21%
30%
25%
32%
17%
13%
29%
30%
23%
28%
14%
ab
a
l
l
l
l
15%
11%
15%
26%
74%
91%
7%
27%
4%
5%
9%
71%
Above £11,500
197
84
59
144
305
1159
118
121
19
27
43
1162
54%
40%
30%
35%
34%
54%
57%
33%
34%
30%
33%
58%
bcd
c
hijk
15%
7%
5%
11%
24%
91%
9%
9%
1%
2%
3%
91%
Don't know
17
19
20
39
103
195
25
37
7
14
11
189
5%
9%
10%
10%
11%
9%
12%
10%
13%
16%
9%
9%
a
a
a
l
7%
8%
9%
17%
46%
87%
11%
16%
3%
6%
5%
84%
Refused
91
65
59
124
200
425
36
99
13
27
39
364
25%
31%
30%
30%
22%
20%
18%
27%
23%
30%
30%
18%
l
l
l
20%
14%
13%
27%
44%
92%
8%
21%
3%
6%
8%
79%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 136
Page 237
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ9 (QZ9). SHOWCARD Group in which you would place your total household income from all sources, before tax and other deductions? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Unweighted total
446
318
371
689
1294
2665
208
552
95
141
208
2341
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
Total
364
212
196
408
898
2134
206
362
55
88
129
1993
15%
9%
8%
17%
38%
91%
9%
15%
2%
4%
5%
85%
Under £11,500
60
44
58
101
289
355
27
105
16
21
36
278
16%
21%
30%
25%
32%
17%
13%
29%
30%
23%
28%
14%
ab
a
l
l
l
l
15%
11%
15%
26%
74%
91%
7%
27%
4%
5%
9%
71%
£11,500 - £17,499
28
31
23
54
115
179
15
38
5
11
15
159
8%
15%
12%
13%
13%
8%
7%
11%
9%
12%
11%
8%
a
a
14%
16%
12%
28%
59%
92%
8%
19%
3%
5%
8%
81%
£17,500 - £29,999
43
19
7
26
73
276
24
28
4
4
11
273
12%
9%
4%
6%
8%
13%
12%
8%
8%
4%
8%
14%
cd
c
hjk
14%
6%
2%
9%
24%
92%
8%
9%
1%
1%
4%
91%
£30,000 - £49,999
43
7
4
10
23
254
22
17
4
2
3
261
12%
3%
2%
3%
3%
12%
11%
5%
7%
2%
3%
13%
bcd
hjk
15%
2%
1%
4%
8%
92%
8%
6%
1%
1%
1%
94%
£50,000+
23
3
2
5
10
136
7
9
1
2
1
133
6%
1%
1%
1%
1%
6%
3%
3%
2%
3%
1%
7%
bcd
hk
16%
2%
1%
3%
7%
95%
5%
7%
1%
2%
1%
93%
REFUSED BUT ABOVE £11.5K
66
27
24
51
92
346
52
30
5
8
14
371
18%
13%
12%
12%
10%
16%
25%
8%
9%
10%
11%
19%
cd
f
hijk
16%
7%
6%
13%
23%
86%
13%
7%
1%
2%
3%
93%
DK/ Refused
102
82
79
161
296
587
58
136
20
41
50
518
28%
39%
40%
39%
33%
28%
28%
37%
36%
46%
38%
26%
a
a
a
l
l
l
l
16%
13%
12%
25%
45%
90%
9%
21%
3%
6%
8%
80%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER WAVE 2 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 14th May to 28th July 2012.
Table 136
Page 238
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ9 (QZ9). SHOWCARD Group in which you would place your total household income from all sources, before tax and other deductions? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
Effective Weighted Sample
365
260
306
558
1046
2153
170
429
78
108
166
1935
HOUSEHOLD INCOME
UNDER
£11.5K
60
44
58
101
289
355
27
105
16
21
36
278
16%
21%
30%
25%
32%
17%
13%
29%
30%
23%
28%
14%
ab
a
l
l
l
l
15%
11%
15%
26%
74%
91%
7%
27%
4%
5%
9%
71%
£11.5K-
£17.5K
28
31
23
54
115
179
15
38
5
11
15
159
8%
15%
12%
13%
13%
8%
7%
11%
9%
12%
11%
8%
a
a
14%
16%
12%
28%
59%
92%
8%
19%
3%
5%
8%
81%
£17.5K-
£29.9K
43
19
7
26
73
276
24
28
4
4
11
273
12%
9%
4%
6%
8%
13%
12%
8%
8%
4%
8%
14%
cd
c
hjk
14%
6%
2%
9%
24%
92%
8%
9%
1%
1%
4%
91%
£30K+
66
10
6
15
33
390
29
26
5
4
4
394
18%
5%
3%
4%
4%
18%
14%
7%
8%
5%
3%
20%
bcd
hijk
16%
2%
1%
4%
8%
93%
7%
6%
1%
1%
1%
94%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l