VAT: general enquiries
Source: gov.uk (2025-05-14)

Contact HMRC to report changes to your business or ask questions about VAT (including Making Tax Digital for VAT) and Fulfilment House Due Diligence Scheme (FHDDS).

Online

Ask HMRC’s digital assistant (https://www.tax.service.gov.uk/ask-hmrc/chat/vat-online) to find information about VAT.

If the digital assistant cannot help you, you can ask to transfer to an HMRC adviser if they’re available. Sign into your VAT online account (https://www.gov.uk/sign-in-vat-account) Your VAT online account lets you:
- view your payments and outstanding liabilities
- submit your VAT return and view previous returns
- change your registration details
Find out about VAT repayments (https://www.gov.uk/vat-repayments), including how to track a repayment claim online.

Check a UK VAT number (https://www.gov.uk/check-uk-vat-number)

Check when you can expect a reply from HMRC (https://www.gov.uk/guidance/check-when-you-can-expect-a-reply-from-hmrc) Find out when you can expect to receive a reply from HMRC to a query or request you’ve made.

If HMRC needs to reply with any confidential details we’ll contact you by phone or post.

If your enquiry does not relate to any of these services, check our other helplines (https://www.gov.uk/government/organisations/hm-revenue-customs/contact) to see who to contact.

You can also find out VAT information in your business tax account (https://www.gov.uk/guidance/sign-in-to-your-hmrc-business-tax-account).

Phone

Only call HMRC if you cannot find an answer to your VAT question using our online guidance or services.

You cannot pay, or agree time to pay using this phone number. Find out what to do if you cannot pay your tax bill on time (https://www.gov.uk/difficulties-paying-hmrc).

Get help using VAT online services (https://www.gov.uk/government/organisations/hm-revenue-customs/contact/vat-online-services-helpdesk) if you need help using or registering for VAT online services.

Before you call

This helpline uses speech recognition software, so you will be asked why you are calling HMRC. If you cannot use speech recognition software, find out how to get help from HMRC if you need extra support (https://www.gov.uk/get-help-hmrc-extra-support).

This helpline may also ask you some security questions. Make sure your details and address are up to date in your business tax account (https://www.gov.uk/guidance/sign-in-to-your-hmrc-business-tax-account) or you could fail telephone security. If you do not have a business tax account, you can create one before you check your details.

You can use Relay UK if you cannot hear or speak on the phone, dial 18001 then xx-xxxx-xxxx. Find out more on the Relay UK website (https://www.relayuk.bt.com/).

If you have one you’ll need your:
- postcode
- VAT registration number
Get help from HMRC if you need extra support (https://www.gov.uk/get-help-hmrc-extra-support).

Telephone: xx-xxxx-xxxx

Outside UK: xx-xxxx-xxxx

Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays (https://www.gov.uk/bank-holidays).

Phone lines are less busy between 8:30am and 11am.

Find out about call charges (https://www.gov.uk/call-charges)

Post

VAT insolvency enquiries

Read section 1.4 of VAT Notice 700/56 (https://www.gov.uk/guidance/insolvency-and-vat-notice-70056) to find out which HMRC team to write to if you have a question about VAT insolvencies.

General VAT enquiries and letters with attachments

Only write to HMRC if you cannot find an answer to your VAT question using our online guidance or services. Replies may take longer than 15 working days.

You do not need to include a street name or PO box when writing to this address.

Couriers should use a different address (https://www.gov.uk/government/organisations/hm-revenue-customs/contact/couriers).

BT VATHM Revenue and CustomsBX9 1WRUnited Kingdom

There is a different way to:
- make a complaint about HMRC (https://www.gov.uk/government/organisations/hm-revenue-customs/contact/complain-about-hmrc)
- report tax fraud (https://www.gov.uk/report-tax-fraud)
Related content

Guidance
- Register for VAT (https://www.gov.uk/register-for-vat)
- Cancel your VAT registration (https://www.gov.uk/register-for-vat/cancel-your-registration)
- VAT: returns, rates, different ways to account and forms (https://www.gov.uk/topic/business-tax/vat)
HMRC contacts
- Payment problems: enquiries (https://www.gov.uk/find-hmrc-contacts/payment-problems-enquiries)
- VAT: Annual Accounting and Flat Rate Schemes enquiries (https://www.gov.uk/find-hmrc-contacts/vat-annual-accounting-and-flat-rate-schemes-enquiries)
- VAT: overseas repayments for non-UK businesses enquiries (https://www.gov.uk/find-hmrc-contacts/vat-overseas-repayments-for-non-uk-businesses)
- VAT: registration applications and changes enquiries (https://www.gov.uk/find-hmrc-contacts/vat-registration-applications-and-changes)
- Ymholiadau TAW, Tollau ac Ecséis (https://www.gov.uk/government/organisations/hm-revenue-customs/contact/vat-customs-and-excise-and-duties-enquiries-for-welsh-speaking-customers)