Technology Tracker
Source: data.gov.uk (2020-10-08)

The Technology Tracker started in 2004. This research measures awareness, access, use of and attitudes towards fixed and mobile telecoms, internet, multi-channel TV, and radio, among UK adults (aged 16+). 
Across the UK overall, and within each UK nation, the Technology Tracker provides detailed analysis by key population demographics, sub-region, and by urban vs. rural. It collects data that enable comparisons to be made with older data collected by Ofcom, informing Ofcom analysis, reports and decisions.

Up to and including 2014, there were three waves of research per year: from 2015 to 2017, there were two waves per year, in April and October. From 2018  there will be one wave of research per year.

The data have  been published in csv format since 2011. The datasets from 2011 to 2015 inclusive contain the chart data only: from 2016 onwards they will contain all the data from the .spss files.

OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
NATION..........................................................................................................................................................................................................................................................................................................................................................................................................................1
Base : All respondents
REGION .........................................................................................................................................................................................................................................................................................................................................................................................................................2
Base : All respondents
URBANITY .....................................................................................................................................................................................................................................................................................................................................................................................................................4
Base : All respondents
CABLE AREA.................................................................................................................................................................................................................................................................................................................................................................................................................5
Base : All respondents
DEPRIVATION LEVEL...................................................................................................................................................................................................................................................................................................................................................................................................6
Base : All respondents
SE. GENDER .................................................................................................................................................................................................................................................................................................................................................................................................................7
Base : All respondents
SF. AGE OF RESPONDENT.........................................................................................................................................................................................................................................................................................................................................................................................8
Base : All respondents
QSEG (QZ8). What is the occupation of the main wage earner in your household. CODE SOCIAL GRADE. (SINGLE CODE) .............................................................................................................................................................................................................................10
Base : All respondents
QZ6 (SG). WORKING STATUS...................................................................................................................................................................................................................................................................................................................................................................................12
Base : All respondents
QZ7 (SH). HOUSEHOLD STATUS..............................................................................................................................................................................................................................................................................................................................................................................14
Base : All respondents
SH (SI). Total number in household (including respondent and any children)............................................................................................................................................................................................................................................................................................................16
Base : All respondents
SI (SK). Household size...............................................................................................................................................................................................................................................................................................................................................................................................17
Base : All respondents
SJ. Total number of children in household (under 18), including respondent (if respondent is under 18) .................................................................................................................................................................................................................................................................18
Base : All respondents
SK (SM). Can you speak or write in Welsh at all?.......................................................................................................................................................................................................................................................................................................................................................19
Base : All respondents in Wales
QB1. SHOWCARD Which of the following do you, or does anyone in your household, have in your home at the moment? (MULTI CODE).........................................................................................................................................................................................................20
Base : All respondents
QB2. SHOWCARD And do you personally use...? (MULTI CODE)............................................................................................................................................................................................................................................................................................................................22
Base : Those who have access to any of listed devices at home
QB3 (QB4). SHOWCARD Which games console/s do you or does anyone in your household have at the moment? (MULTI CODE) ...................................................................................................................................................................................................................24
Base : Those who have access to a games console at home
QB4 (QB5). SHOWCARD Which, if any, of these do you use your games console for? (MULTI CODE) .................................................................................................................................................................................................................................................................26
Base : Those who have access to a games console at home
QB5 (QB6) Does your household's e-reader (digital book reader) have built-in 3G access to a mobile network? This means that books can be purchased online and downloaded from anywhere with a signal, without the need for a Wi-Fi connection? ........................28
Base : Those who personally use an e-reader/ digital book reader

OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
QC1. Is there a landline phone in your home that can be used to make and receive calls? (SINGLE CODE) PROMPTED....................................................................................................................................................................................................................................29
Base : All respondents
QC2 (QC2A). Do you ever use this landline phone at home yourself to make and/or receive calls, for internet access or both? (MULTI CODE) ..................................................................................................................................................................................................31
Base : Those with a landline phone at home
QC3 (QC28). SHOWCARD Which of these do you consider to be your MAIN method of making and receiving telephone calls? (SINGLE CODE)..............................................................................................................................................................................................32
Base : All respondents
QC4 (QC28A). SHOWCARD And thinking about when you are at home, which is your MAIN method of making and receiving telephone calls? (SINGLE CODE).....................................................................................................................................................................33
Base : All respondents
QC5 (QC21B). SHOWCARD Which of these do you consider is your main supplier? (SINGLE CODE) ..................................................................................................................................................................................................................................................................34
Base : Those with a landline phone at home
QC6A (QC13A). SHOWCARD Thinking about your home phone service only, please use this card to say how satisfied you are with the overall service provided by (MAIN SUPPLIER). (SINGLE CODE)...................................................................................................36
Base : Those with a landline phone at home
QD1. How many mobile phones IN TOTAL do you AND members of your household use? (SINGLE CODE).........................................................................................................................................................................................................................................................38
Base : All respondents
QD2. Do you personally use a mobile phone? How many mobile phones with different telephone numbers do you use at least once a month? Please include any phones used for work or other purposes. (SINGLE CODE)....................................................................41
Base : All respondents
QD3 (QD10). Which mobile network do you use most often? (SINGLE CODE) ........................................................................................................................................................................................................................................................................................................43
Base : Those who personally use a mobile phone
QD4 (QD24B). Do you personally use a smartphone? IF UNSURE - A smartphone is a phone on which you can easily access emails, download files and applications, as well as view websites and generally surf the internet. Popular brands of smartphone include
BlackBerry, iPhone and Android phones such as the HTC Desire. ............................................................................................................................................................................................................................................................................................................................45
Base : Those who personally use a mobile phone
QD5 (QD39). SHOWCARD Which brand or type of smartphone do you have? IF MORE THAN ONE - Which one do you use most often? (SINGLE CODE).............................................................................................................................................................................46
Base : Those with a smartphone
QD6 (QD40). SHOWCARD And which operating system is on your smartphone? This means the software which runs on your phone and determines the phone's appearance, interaction and functions. (SINGLE CODE) .......................................................................48
Base : Those with a smartphone
QD7 (QD11). SHOWCARD Which of these best describes the mobile package you personally use most often? (SINGLE CODE) .......................................................................................................................................................................................................................49
Base : Those who personally use a mobile phone
QD8 (QD11A). When you signed up for your current mobile contract did you get a handset with the contract or did you only get a SIM card? (SINGLE CODE).........................................................................................................................................................................50
Base : Those who use a postpay/ contract mobile phone
QD9A (QD4A). SHOWCARD How often, if at all, do you use your mobile phone to send or receive text messages? (SINGLE CODE).................................................................................................................................................................................................................51
Base : Those who personally use a mobile phone
QD9B (QD4B). SHOWCARD And how often, it at all, do you use your mobile phone to make calls? (SINGLE CODE) ..........................................................................................................................................................................................................................................53
Base : Those who personally use a mobile phone
QD9C (QD4C). SHOWCARD How often, it at all, do you use your mobile phone to access email or internet services? (SINGLE CODE).............................................................................................................................................................................................................55
Base : Those with a smartphone
QD9D (QD4D). SHOWCARD How often, it at all, do you use your mobile phone to use apps or applications? (SINGLE CODE)...........................................................................................................................................................................................................................57
Base : Those with a smartphone
QD10 (QD28A). SHOWCARD Which if any, of the following activities, other than making and receiving voice calls, do you use your mobile for? (MULTI CODE)......................................................................................................................................................................59
Base : Those who personally use a mobile phone

OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
QD10 (QD28A). SHOWCARD Which if any, of the following activities, other than making and receiving voice calls, do you use your mobile for? (MULTI CODE)......................................................................................................................................................................65
Base : All respondents
QD11 (QD28B) SHOWCARD And, which of these activities have you used your mobile for in the last week? (MULTI CODE) ..............................................................................................................................................................................................................................71
Base : Those who personally use a mobile phone
QD11 (QD28B) SHOWCARD And, which of these activities have you used your mobile for in the last week? (MULTI CODE) ..............................................................................................................................................................................................................................77
Base : All respondents
QD12 (QD28C). SHOWCARD You said that you use your mobile phone to access the internet. Which one of these best describes where you use your mobile phone to access the internet? (SINGLE CODE)...........................................................................................83
Base : Those who use their mobile phone to access the internet
QD13 (QD28E) SHOWCARD Which of these ways do you use your mobile phone to access the internet? (MULTI CODE)..................................................................................................................................................................................................................................85
Base : Those who use their mobile phone to access the internet
QD14 (QD28F) SHOWCARD In which of these places do you use your mobile phone to access the internet outside of the home? (MULTI CODE)............................................................................................................................................................................................86
Base : Those who use their mobile phone to access the internet outside the home
QD15 (QD28G) SHOWCARD Do you use any of the following types of apps or applications on your smartphone? (MULTI CODE) .....................................................................................................................................................................................................................88
Base : Those with a smartphone
QD16 (QD28H) SHOWCARD And which of these types of apps or applications have you PAID FOR to download on your smartphone? (MULTI CODE)...................................................................................................................................................................................91
Base : Those with a smartphone
QD17A (QD21A). SHOWCARD Thinking about your mobile phone service only, please use this card to say how satisfied you are with (MAIN SUPPLIER) for each of the following... The overall service provided by MAIN SUPPLIER. (SINGLE CODE) ......................93
Base : Those who personally use a mobile phone
QD17J (QD21J). SHOWCARD Thinking about your mobile phone service only, please use this card to say how satisfied you are with (MAIN SUPPLIER) for each of the following... Reception/ accessing network. (SINGLE CODE).......................................................95
Base : Those who personally use a mobile phone
QD17K (QD21K). SHOWCARD Thinking about your mobile phone service only, please use this card to say how satisfied you are with (MAIN SUPPLIER) for each of the following... Ability to connect to the internet using the mobile network (3G). (SINGLE CODE)..97
Base : Those with a smartphone
QE1. Does your household have a PC, laptop, netbook or tablet computer? (MULTI CODE OPTIONS 1-4 ONLY)................................................................................................................................................................................................................................................99
Base : All respondents
QE2 (QE1A). SHOWCARD How likely is it that your household will get a tablet computer - such as an iPad - in the next 12 months? (SINGLE CODE)....................................................................................................................................................................................100
Base : Those without a tablet computer in the household
QE3 (QE2). Do you or does anyone in your household have access to the internet/ Worldwide Web at HOME (via any device, e.g. PC, mobile phone etc)? (SINGLE CODE)...............................................................................................................................................102
Base : All respondents
QE4 (IN6). SHOWCARD Do you ever access the internet anywhere other than in your home at all? IF YES: Where is that? (MULTI CODE)....................................................................................................................................................................................................103
Base : All respondents
QE5 (QE23). SHOWCARD And how often do you personally use the internet nowadays either at home or elsewhere? (SINGLE CODE)..........................................................................................................................................................................................................105
Base : Those who use the internet at home or elsewhere
QE6 (QE9). SHOWCARD Which of these methods does your household use to connect to the internet at home? (MULTI CODE).....................................................................................................................................................................................................................107
Base : Those with access to the internet at home
QE6 (QE9). SHOWCARD Which of these methods does your household use to connect to the internet at home? (MULTI CODE).....................................................................................................................................................................................................................110
Base : All respondents
QE7 (QE22B). You mentioned that your household has a mobile broadband connection (connecting via a USB stick or dongle, or built-in 3G connectivity in a laptop or another device). Do you personally access the internet in this way, using mobile broadband? ..113
Base : Those in a household with mobile broadband

OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
QE7 (QE22B). You mentioned that your household has a mobile broadband connection (connecting via a USB stick or dongle, or built-in 3G connectivity in a laptop or another device). Do you personally access the internet in this way, using mobile broadband? ..114
Base : All respondents
QE8 (QE22C). Which one of these best describes where you use mobile broadband to access the internet? (SINGLE CODE) ..........................................................................................................................................................................................................................115
Base : Those who use mobile broadband to access the internet
QE9 (QE32). SHOWCARD In which of these places do you use mobile broadband to access the internet outside of the home? (MULTI CODE) ..............................................................................................................................................................................................117
Base : Those who use mobile broadband to access the internet outside the home
QE10 (QE7). Which Internet Service Provider (ISP) does your household currently use as its MAIN supplier at home? (SINGLE CODE) ..........................................................................................................................................................................................................118
Base : Those with access to the internet at home
QE11 (QE3B). How many people aged 16 or over in your household (including yourself) could access the fixed Broadband connection in your home if they wanted to?........................................................................................................................................................121
Base : Those with fixed broadband at home where there is more than one person in household
QE12 (QE3A). How many people aged 16 or over in your household (including yourself) could access the mobile Broadband connection in your home if they wanted to?.....................................................................................................................................................122
Base : Those with mobile broadband at home where there is more than one person in household
QE13 (QE5A). SHOWCARD Which, if any, of these do you or members of your household use the internet for whilst at home? (MULTI CODE)...............................................................................................................................................................................................123
Base : Those with access to the internet at home
QE13 (QE5A). SHOWCARD Which, if any, of these do you or members of your household use the internet for whilst at home? (MULTI CODE)...............................................................................................................................................................................................130
Base : All respondents
QE14 (QE5B) SHOWCARD And, which, if any, of these activities have you or members of your household used the internet for in the LAST WEEK? (MULTI CODE)............................................................................................................................................................137
Base : Those with access to the internet at home
QE14 (QE5B) SHOWCARD And, which, if any, of these activities have you or members of your household used the internet for in the LAST WEEK? (MULTI CODE)............................................................................................................................................................144
Base : All respondents
QE15 (QENEW11) SHOWCARD What was the advertised speed of your main home internet connection when you took up your service? (SINGLE CODE)...........................................................................................................................................................................151
Base : Those who use broadband to connect to the internet at home
QE16 (QE11A). SHOWCARD What is the actual speed of your main home internet connection? (SINGLE CODE).............................................................................................................................................................................................................................................153
Base : Those who use broadband to connect to the internet at home
QE17 (QE11C). Do you know how to find out what speeds you are getting on your computer at home? (SINGLE CODE)...................................................................................................................................................................................................................................157
Base : Those who use broadband to connect to the internet at home
QE18 (QE12X). SHOWCARD You said you use a mobile USB stick or dongle to access the internet, thinking about the speed of your mobile broadband, is this faster, slower or about the same as you expected it to be when you first got it? (SINGLE CODE)........158
Base : Those in a household with mobile broadband
QE19A (QE8AA). SHOWCARD Thinking about your mobile broadband internet service, please use this card to say how satisfied you are with your main supplier for... The overall service provided by MAIN PROVIDER? (SINGLE CODE).........................................159
Base : Those in a household with mobile broadband
QE19B (QE8AB). SHOWCARD Thinking about your mobile broadband internet service, please use this card to say how satisfied you are with your main supplier for... The speed of your service while online (not just the connection)? (SINGLE CODE) ...................161
Base : Those in a household with mobile broadband
QE19C (QE8AC). SHOWCARD Thinking about your mobile broadband internet service, please use this card to say how satisfied you are with your main supplier for... The reliability of the service from MAIN PROVIDER? (SINGLE CODE)......................................163
Base : Those in a household with mobile broadband
QE20 (QE12). SHOWCARD Thinking about the speed of your household's fixed broadband internet, is this faster, slower or about the same as you expected it to be when you first got it? (SINGLE CODE) ............................................................................................165
Base : Those with fixed broadband at home
QE21A (QE8A). SHOWCARD Thinking about your fixed broadband internet service, please use this card to say how satisfied you are with your main supplier for... The overall service provided by MAIN PROVIDER. (SINGLE CODE)...............................................167
Base : Those with fixed broadband at home

OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
QE21B (QE8B). SHOWCARD Thinking about your fixed broadband internet service, please use this card to say how satisfied you are with your main supplier for... The speed of your service while online (not just the connection)? (SINGLE CODE).........................169
Base : Those with fixed broadband at home
QE21C (QE8C). SHOWCARD Thinking about your fixed broadband internet service, please use this card to say how satisfied you are with your main supplier for... The reliability of the service from MAIN PROVIDER? (SINGLE CODE)............................................171
Base : Those with fixed broadband at home
QE22 (QE35). READ OUT DESCRIPTION OF WIRELESS ROUTER. Do you or anyone in your household use a fixed wireless internet connection at home (Wi-Fi)? (SINGLE CODE)...............................................................................................................................173
Base : Those with fixed broadband at home
QE23 (QE11D). SHOWCARD How many of these devices does your household connect to the fixed wireless internet connection (Wi-Fi) at least once a week? (MULTI CODE)..........................................................................................................................................174
Base : Those using a wireless internet connection at home
QE24 (QE11E). SHOWCARD How many of these devices has your household connected to the fixed wireless internet connection (Wi-Fi) in the last 12 months? (MULTI CODE)........................................................................................................................................176
Base : Those using a wireless internet connection at home
QE25 (QE24). SHOWCARD How likely are you to get internet access at home in the next 12 months? (SINGLE CODE)...................................................................................................................................................................................................................................178
Base : Those without internet access at home
QE26A (QE25A). Why are you unlikely to get internet access at home in the next 12 months? (MULTI CODE) UNPROMPTED.........................................................................................................................................................................................................................180
Base : Those unlikely to get internet access at home in the next 12 months
QE26B (QE25B). And, which one of these reasons is your MAIN reason for not getting internet access at home? (SINGLE CODE) UNPROMPTED........................................................................................................................................................................................183
Base : Those unlikely to get internet access at home in the next 12 months
QE27 (QENI1). EXPLAIN SATELLITE BROADBAND Were you aware that satellite broadband is available? (SINGLE CODE) ..........................................................................................................................................................................................................................186
Base : All respondents in Scotland and Wales
QE28 (QE30). Have you or anyone in your household ever used one of these services to make voice calls using the internet at home? (SINGLE CODE) ...............................................................................................................................................................................187
Base : All respondents
QE29 (QE31). SHOWCARD Which supplier does/ did your household use to make voice calls using the internet? (MULTI CODE)....................................................................................................................................................................................................................188
Base : Those who have ever used internet voice services at home
QE30 (QE33). SHOWCARD Which device or devices does your household use to make voice calls using the internet? (MULTI CODE)...........................................................................................................................................................................................................190
Base : Those who have ever used internet voice services at home
SUMMARY - ACCESS TO/ USE OF INTERNET ACROSS ANY CONNECTION/ ANY DEVICE/ ANY LOCATION ..............................................................................................................................................................................................................................................192
Base : All respondents
SUMMARY - ACCESS TO INTERNET......................................................................................................................................................................................................................................................................................................................................................................193
Base : All respondents
QH1A. SHOWCARD Which, if any, of these types of television does your household receive at the moment? (MULTI CODE) ...........................................................................................................................................................................................................................194
Base : All respondents
QH1B. SHOWCARD And which of these do you consider is your MAIN type of television? (SINGLE CODE).......................................................................................................................................................................................................................................................199
Base : All respondents
TV MULTI-PLATFORM OWNERSHIP.......................................................................................................................................................................................................................................................................................................................................................................202
Base : All respondents
MULTICHANNEL TV OWNERSHIP..........................................................................................................................................................................................................................................................................................................................................................................204
Base : All respondents
MULTICHANNEL TV OWNERSHIP..........................................................................................................................................................................................................................................................................................................................................................................206
Base : All respondents

OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
QH2 (QH53). Is the MAIN TV in your household an HDTV set or HD ready? (SINGLE CODE)..............................................................................................................................................................................................................................................................................208
Base : Those with a TV in the household
QH3 (QH54) Although you have an HDTV ready set, to actually watch TV channels and programmes that are broadcast in high definition, you need an HD set top box or a TV with built-in HDTV receiver. For the main TV set, does your household have an HDTV
service - from either Sky, Virgin Media, Freesat or Freeview? (SINGLE CODE) .....................................................................................................................................................................................................................................................................................................209
Base : Those whose main TV set is an HDTV or HD-ready
QH4 (QH57). Is the MAIN TV in your household 3D ready? IF NECESSARY - By this I mean that the TV can display pictures in 3D from specific channels (such as Sky 3D) or when watching 3D DVDs or Blue Ray disks or when playing 3D video games. (SINGLE
CODE)........................................................................................................................................................................................................................................................................................................................................................................................................................210
Base : Those with a TV in the household
QH5 (QH58). Do you or anyone in your household watch 3D content on your TV - whether from 3D TV channels, 3D DVDs or Blu Ray disks or 3D video games? (SINGLE CODE).....................................................................................................................................211
Base : Those whose main TV set is 3D ready
QH6 (QH59). SHOWCARD How often do you or anyone in your household watch 3D content on your TV? (SINGLE CODE).............................................................................................................................................................................................................................212
Base : Those whose main TV set is 3D ready
QH7 (QH3). SHOWCARD Which of the following best describes your satellite TV service/s? (MULTI CODE)......................................................................................................................................................................................................................................................213
Base : Those with Satellite TV
QH9 (QH4). SHOWCARD Which, if any, of these channels do you subscribe to through your Sky satellite service? (MULTI CODE)..................................................................................................................................................................................................................216
Base : Those with paid for Sky Satellite TV
QH9 (QH5). SHOWCARD Which, if any, of these channels do you subscribe to through your Cable TV service? (MULTI CODE) ......................................................................................................................................................................................................................219
Base : Those with Cable TV
QH10A (QR1A). Does your household have Sky+? (SINGLE CODE) .....................................................................................................................................................................................................................................................................................................................220
Base : Those with Sky TV
QH10B (QR1B). Does your household have V+? (SINGLE CODE).........................................................................................................................................................................................................................................................................................................................221
Base : Those with Cable TV
QH10C (QR1C). Does your Freesat set top box allow you to record and store TV programmes, and also pause and rewind live TV programmes? (SINGLE CODE)...............................................................................................................................................................222
Base : Those with Freesat
QH10D (QR1D). Does your Freeview box or Freeview TV set allow to record and store TV programmes, and also pause and rewind live TV programmes (this includes Freeview Playback and Freeview Plus boxes)? (SINGLE CODE)...............................................223
Base : Those with Freeview
QH10E (QR1E). Does your broadband TV service allow you to record and store TV programmes, and also pause and rewind live TV programmes? (SINGLE CODE)...........................................................................................................................................................224
Base : Those with Broadband TV
DVR HOUSEHOLD OWNERSHIP ............................................................................................................................................................................................................................................................................................................................................................................225
Base : Those with Sky TV/ Cable TV/ Freesat/ Freeview/ Broadband TV
QH11 (QR5). SHOWCARD How often, if ever, do you use your DVR to watch recorded programmes? (SINGLE CODE)....................................................................................................................................................................................................................................226
Base : Those who own a DVR
QH12 (QR9). SHOWCARD When you watch recordings you have made with your DVR, how often, if at all, do you fast forward through the adverts? (SINGLE CODE).........................................................................................................................................................228
Base : Those who own a DVR
QH13 (QR14). SHOWCARD When you watch television, which, if any, of these do you usually do first? (SINGLE CODE)..................................................................................................................................................................................................................................229
Base : Those who own a DVR
QH14 (QH42A). Do you ever watch TV programmes 'on demand' through your TV service? (READ EXPLANATION IF NECESSARY).............................................................................................................................................................................................................230
Base : Those with multichannel TV
QH15 (QH42B). How often, if ever, do you use your 'on demand' TV service to watch TV programmes after they've been shown? ....................................................................................................................................................................................................................231
Base : Those who ever watch TV programmes 'on demand' through their TV service

OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
QH16 (QH43A). Do you ever watch TV programmes online or download programmes from UK TV broadcasters' website (such as BBC iPlayer, ITV Player, Channel 4 On-Demand/ 4OD, Demand Five, or Sky Player) after they've been shown? I don't mean watching
live programmes online..............................................................................................................................................................................................................................................................................................................................................................................................232
Base : Those with access to the internet at home or elsewhere
QH17 (QH43B). How often, if ever, do you watch TV programmes online or download from UK TV broadcasters' websites after they've been shown?.....................................................................................................................................................................................233
Base : Those who ever watch TV programmes online or download from UK TV broadcasters' websites
QH18 (QH62). Are any of your TV sets 'Smart TVs'? These are new types of TV that are connected to the internet and can stream video directly onto your television screen, without the need for a computer, set-top box or games console. IF NECESSARY - It's a TV
that allows you to surf the internet and stream movies, TV shows and videos using services such as BBC iPlayer,LoveFilm and YouTube. They are also sometimes referred to as a Connected TV or a Hybrid TV. .................................................................................234
Base : Those with a TV in the household
QH19 (QH63). SHOWCARD Which, if any, of the uses shown on this card have you used your 'Smart TV' set for in the last 12 months? Please don't include anything you've done using an additional device to play the content, such as a games console or computer.
(MULTI CODE)...........................................................................................................................................................................................................................................................................................................................................................................................................235
Base : Those with a 'Smart TV' in the household
SUMMARY OF THOSE WHO WATCH NON-LINEAR PROGRAMMING ................................................................................................................................................................................................................................................................................................................238
Base : All respondents
QCHECK. Can I just check that you have the following services? (MULTI CODE)..................................................................................................................................................................................................................................................................................................239
Base : All respondents
QDM. And which, if any, of these services are you primarily or jointly responsible for - in terms of deciding which supplier or network to use? (MULTI CODE).........................................................................................................................................................................241
Base : All respondents
QG1. Do you receive more than one of these services as part of an overall deal or package from the same supplier? (SINGLE CODE) ............................................................................................................................................................................................................243
Base : All respondents
QG2 (QG3A). SHOWCARD Thinking about the service package you consider to be the main one, or the one your household spends the most on... Please could you tell me which services are part of this deal or package you have with the same supplier? (MULTI
CODE)........................................................................................................................................................................................................................................................................................................................................................................................................................244
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
QG2 (QG3A). SHOWCARD Thinking about the service package you consider to be the main one, or the one your household spends the most on... Please could you tell me which services are part of this deal or package you have with the same supplier? (MULTI
CODE)........................................................................................................................................................................................................................................................................................................................................................................................................................246
Base : All respondents
QG3 (QG3D). Which supplier do you use for this package of services? (SINGLE CODE)......................................................................................................................................................................................................................................................................................248
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
COMPONENTS OF PACKAGE - I.E. SIMPLE BUNDLE..........................................................................................................................................................................................................................................................................................................................................250
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
SUMMARY OF PACKAGE ........................................................................................................................................................................................................................................................................................................................................................................................252
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
SUMMARY TABLE FOR PURCHASING BEHAVIOUR - FIXED BROADBAND......................................................................................................................................................................................................................................................................................................253
Base : Those with fixed broadband at home
SUMMARY TABLE FOR PURCHASING BEHAVIOUR - FIXED LINE.....................................................................................................................................................................................................................................................................................................................254
Base : Those with a landline phone at home
SUMMARY TABLE FOR PURCHASING BEHAVIOUR - MOBILE BROADBAND...................................................................................................................................................................................................................................................................................................255
Base : Those in a household with mobile broadband
QP1. SHOWCARD During an average week, on how many days do you listen to the radio (including listening at home, in the car, at work, via mobile phone, personal stereo)? (SINGLE CODE)...............................................................................................................256
Base : All respondents

OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
QP2A (QP11A). SHOWCARD How often, if at all, do you access the radio via - Radio set with AM Stereo - either at home or on portable radio. (SINGLE CODE)..................................................................................................................................................................258
Base : Those who listen to radio
QP2B (QP11B). SHOWCARD How often, if at all, do you access the radio via - Radio set with FM stereo - either at home or on portable radio. (SINGLE CODE)...................................................................................................................................................................259
Base : Those who listen to radio
QP2C (QP11C). SHOWCARD How often, if at all, do you access the radio via - Mobile phone. (SINGLE CODE)................................................................................................................................................................................................................................................260
Base : Those who listen to radio
QP2D (QP11D). SHOWCARD How often, if at all, do you access the radio via - Digital radio through TV. (SINGLE CODE)................................................................................................................................................................................................................................261
Base : Those who listen to radio
QP2E (QP11E). SHOWCARD How often, if at all, do you access the radio via - Digital radio through the internet. (SINGLE CODE) ..................................................................................................................................................................................................................262
Base : Those who listen to radio
QP2F (QP11F). SHOWCARD How often, if at all, do you access the radio via - DAB radio set. (SINGLE CODE)................................................................................................................................................................................................................................................263
Base : Those who listen to radio
QP2G (QP11G) SHOWCARD How often, if at all, do you access the radio via - A car radio (FM). (SINGLE CODE)............................................................................................................................................................................................................................................264
Base : Those who listen to radio
QP2H (QP11H) SHOWCARD How often, if at all, do you access the radio via - A car radio (AM). (SINGLE CODE) ............................................................................................................................................................................................................................................265
Base : Those who listen to radio
QP2I (QP11I) SHOWCARD How often, if at all, do you access the radio via - A car radio (DAB). (SINGLE CODE).............................................................................................................................................................................................................................................266
Base : Those who listen to radio
SUMMARY - EVER USE DIGITAL RADIO................................................................................................................................................................................................................................................................................................................................................................267
Base : All respondents
SUMMARY - EVER LISTEN TO RADIO....................................................................................................................................................................................................................................................................................................................................................................268
Base : All respondents
QP3 (QP2). Before today, had you heard of digital radios, sometimes called D-A-B radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE)............................................................................................................................................................................269
Base : All respondents
QP4 (QP9). How many DAB sets do you have in your household?..........................................................................................................................................................................................................................................................................................................................270
Base : Those who listen to radio
QP4 (QP9). How many DAB sets do you have in your household?..........................................................................................................................................................................................................................................................................................................................272
Base : All respondents
QP5 (QP12). SHOWCARD How likely is it that your household will get a DAB radio in the next 12 months? (SINGLE CODE)............................................................................................................................................................................................................................275
Base : Those who listen to radio but no DAB sets at home
QP6 (QJ14). Why are you unlikely to get digital radio in the next 12 months? (MULTI CODE) UNPROMPTED....................................................................................................................................................................................................................................................277
Base : Those unlikely to get DAB radio in the next 12 months
QZ1. SHOWCARD Could you please take a look at the options shown on this card and let me know which applies to you? (SINGLE CODE)...................................................................................................................................................................................................280
Base : All respondents
QZ2. SHOWCARD Which of the groups on this card do you consider you belong to? (SINGLE CODE)................................................................................................................................................................................................................................................................281
Base : All respondents
QZ3 (C9). SHOWCARD Which of these, if any, limit your daily activities or the work you can do? (MULTI CODE)...............................................................................................................................................................................................................................................285
Base : All respondents

OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
QZ4 (C10). SHOWCARD Which of these best describes your sight? (SINGLE CODE)..........................................................................................................................................................................................................................................................................................287
Base : Those with poor vision, partial sight or blindness
QZ5 (C11). SHOWCARD Which of these best describes your hearing? (SINGLE CODE) .....................................................................................................................................................................................................................................................................................289
Base : Those with poor hearing, partial hearing or deafness
QZ7 (SGA). Do you ever work from home? (SINGLE CODE) ..................................................................................................................................................................................................................................................................................................................................291
Base : Those working full or part time
QZ8 (SGB). Would you say that you work from home most of the time or just occasionally? (SINGLE CODE) .....................................................................................................................................................................................................................................................292
Base : Those who ever work from home
QZ9 (QZ9A). Could you please tell me if your total household income from all sources before tax and other deductions is above or below £11,500 per year? .........................................................................................................................................................................293
Base : All respondents
QZ9 (QZ9). SHOWCARD Group in which you would place your total household income from all sources, before tax and other deductions? (SINGLE CODE).........................................................................................................................................................................294
Base : All respondents
QZ12 (QZNI1). Do you regard yourself as belonging to any particular religion? IF YES: Which religion, religious denomination or body do you belong?...................................................................................................................................................................................296
Base : All respondents in Northern Ireland

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 1
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 3
Page 1
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
NATION
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
England
291
175
159
334
716
xx-xxxx-xxxx
187
267
33
40
91
1624
334
-
-
**
147
187
160
174
84%
86%
84%
85%
82%
82%
96%
80%
77%
75%
80%
84%
100%
-%
-%
**
100%
100%
100%
100%
f
hj
nop
15%
9%
8%
18%
38%
90%
10%
14%
2%
2%
5%
86%
18%
-%
-%
**
8%
10%
9%
9%
Scotland
31
16
16
32
77
194
3
31
4
7
9
162
-
32
-
**
-
-
-
-
9%
8%
8%
8%
9%
9%
2%
9%
9%
13%
8%
8%
-%
100%
-%
**
-%
-%
-%
-%
g
mop
16%
8%
8%
16%
39%
99%
2%
16%
2%
3%
5%
83%
-%
16%
-%
**
-%
-%
-%
-%
Wales
17
9
10
19
51
108
4
25
4
5
10
85
-
-
19
**
-
-
-
-
5%
4%
5%
5%
6%
5%
2%
7%
8%
9%
9%
4%
-%
-%
100%
**
-%
-%
-%
-%
l
l
mnp
15%
8%
9%
17%
46%
97%
4%
22%
3%
4%
9%
76%
-%
-%
17%
**
-%
-%
-%
-%
Northern Ireland
8
5
5
9
24
61
1
10
2
2
3
51
-
-
-
**
-
-
-
-
2%
2%
2%
2%
3%
3%
1%
3%
6%
3%
3%
3%
-%
-%
-%
**
-%
-%
-%
-%
mno
12%
7%
7%
15%
39%
99%
2%
17%
4%
3%
5%
82%
-%
-%
-%
**
-%
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 2
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 4
Page 2
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
REGION
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
North East
15
10
12
22
44
91
4
18
2
3
6
77
22
-
-
**
9
14
12
10
4%
5%
6%
6%
5%
4%
2%
5%
4%
6%
5%
4%
7%
-%
-%
**
6%
7%
7%
6%
nop
15%
11%
13%
24%
47%
96%
4%
19%
2%
3%
6%
82%
24%
-%
-%
**
9%
14%
13%
11%
North West
32
21
14
35
105
231
20
52
7
10
19
200
35
-
-
**
20
14
14
21
9%
10%
7%
9%
12%
11%
10%
16%
15%
19%
17%
10%
10%
-%
-%
**
14%
8%
9%
12%
l
l
l
nop
r
13%
8%
6%
14%
42%
92%
8%
21%
3%
4%
8%
80%
14%
-%
-%
**
8%
6%
6%
8%
Yorkshire
35
19
17
36
77
176
13
21
-
3
8
168
36
-
-
**
14
22
14
22
10%
9%
9%
9%
9%
9%
7%
6%
-%
7%
7%
9%
11%
-%
-%
**
10%
12%
9%
13%
i
i
i
i
nop
18%
10%
9%
19%
41%
93%
7%
11%
-%
2%
4%
89%
19%
-%
-%
**
8%
11%
7%
12%
East Midlands
25
11
18
29
66
155
6
22
6
3
7
139
29
-
-
**
12
16
15
14
7%
5%
10%
7%
8%
8%
3%
7%
15%
6%
6%
7%
9%
-%
-%
**
8%
9%
9%
8%
g
hkl
nop
16%
7%
11%
18%
41%
97%
4%
14%
4%
2%
4%
87%
18%
-%
-%
**
8%
10%
9%
9%
West Midlands
33
19
15
35
81
177
24
30
3
3
8
169
35
-
-
**
14
20
16
18
10%
9%
8%
9%
9%
9%
12%
9%
7%
6%
7%
9%
10%
-%
-%
**
10%
11%
10%
11%
nop
17%
10%
8%
17%
41%
89%
12%
15%
2%
2%
4%
85%
17%
-%
-%
**
7%
10%
8%
9%
East of England
35
21
17
38
76
196
8
21
6
2
5
184
38
-
-
**
16
22
16
22
10%
10%
9%
10%
9%
10%
4%
6%
13%
4%
5%
10%
11%
-%
-%
**
11%
12%
10%
12%
g
hk
hk
nop
17%
10%
8%
19%
37%
96%
4%
10%
3%
1%
3%
90%
19%
-%
-%
**
8%
11%
8%
11%
London
40
18
19
38
86
190
87
29
2
1
11
258
38
-
-
**
16
21
20
18
12%
9%
10%
10%
10%
9%
44%
9%
4%
3%
10%
13%
11%
-%
-%
**
11%
11%
12%
10%
f
j
hij
nop
14%
6%
7%
13%
30%
66%
30%
10%
1%
*%
4%
90%
13%
-%
-%
**
6%
7%
7%
6%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 3
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 4
Page 3
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
REGION
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
South East
50
34
27
62
107
290
16
43
3
8
15
265
62
-
-
**
26
36
32
30
14%
17%
14%
16%
12%
14%
8%
13%
7%
14%
14%
14%
18%
-%
-%
**
17%
19%
20%
17%
g
nop
16%
11%
9%
20%
35%
94%
5%
14%
1%
2%
5%
86%
20%
-%
-%
**
8%
12%
10%
10%
South West
27
22
18
40
73
185
9
31
5
5
10
163
40
-
-
**
19
21
21
20
8%
11%
10%
10%
8%
9%
4%
9%
12%
10%
9%
9%
12%
-%
-%
**
13%
11%
13%
11%
g
nop
14%
11%
9%
21%
38%
96%
4%
16%
3%
3%
5%
84%
21%
-%
-%
**
10%
11%
11%
10%
Wales
17
9
10
19
51
108
4
25
4
5
10
85
-
-
19
**
-
-
-
-
5%
4%
5%
5%
6%
5%
2%
7%
8%
9%
9%
4%
-%
-%
100%
**
-%
-%
-%
-%
l
l
mnp
15%
8%
9%
17%
46%
97%
4%
22%
3%
4%
9%
76%
-%
-%
17%
**
-%
-%
-%
-%
Scotland
31
16
16
32
77
194
3
31
4
7
9
162
-
32
-
**
-
-
-
-
9%
8%
8%
8%
9%
9%
2%
9%
9%
13%
8%
8%
-%
100%
-%
**
-%
-%
-%
-%
g
mop
16%
8%
8%
16%
39%
99%
2%
16%
2%
3%
5%
83%
-%
16%
-%
**
-%
-%
-%
-%
Northern Ireland
8
5
5
9
24
61
1
10
2
2
3
51
-
-
-
**
-
-
-
-
2%
2%
2%
2%
3%
3%
1%
3%
6%
3%
3%
3%
-%
-%
-%
**
-%
-%
-%
-%
mno
12%
7%
7%
15%
39%
99%
2%
17%
4%
3%
5%
82%
-%
-%
-%
**
-%
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 4
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 5
Page 4
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
URBANITY
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Urban
302
171
162
332
762
1755
193
287
34
43
98
1666
287
26
14
**
123
165
136
152
87%
84%
85%
84%
88%
85%
99%
86%
79%
81%
87%
87%
86%
82%
75%
**
83%
88%
85%
87%
f
op
p
p
15%
9%
8%
17%
39%
90%
10%
15%
2%
2%
5%
85%
15%
1%
1%
**
6%
8%
7%
8%
Rural
44
34
27
61
106
300
3
47
9
10
14
256
47
6
5
**
24
22
25
22
13%
16%
15%
16%
12%
15%
1%
14%
21%
19%
13%
13%
14%
18%
25%
**
17%
12%
15%
13%
g
m
mno
15%
11%
9%
20%
35%
99%
1%
16%
3%
3%
5%
84%
15%
2%
2%
**
8%
7%
8%
7%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 5
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 6
Page 5
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
CABLE AREA
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
TELEWEST
59
34
28
62
165
376
68
69
6
10
20
378
54
8
-
**
24
31
22
33
17%
17%
15%
16%
19%
18%
35%
21%
14%
19%
17%
20%
16%
24%
-%
**
16%
16%
14%
19%
f
op
op
13%
8%
6%
14%
37%
84%
15%
15%
1%
2%
4%
85%
12%
2%
-%
**
5%
7%
5%
7%
NTL
119
56
57
113
254
634
74
98
14
13
36
613
102
2
6
**
43
59
53
50
34%
27%
30%
29%
29%
31%
38%
29%
33%
25%
32%
32%
31%
6%
30%
**
29%
32%
33%
29%
f
n
n
n
17%
8%
8%
16%
36%
89%
10%
14%
2%
2%
5%
86%
14%
*%
1%
**
6%
8%
7%
7%
NEITHER
168
114
104
218
449
1046
52
167
23
30
57
930
177
22
13
**
80
97
86
91
49%
56%
55%
55%
52%
51%
27%
50%
53%
56%
50%
48%
53%
70%
70%
**
55%
52%
54%
52%
a
g
m
m
15%
10%
9%
20%
41%
95%
5%
15%
2%
3%
5%
85%
16%
2%
1%
**
7%
9%
8%
8%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 6
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 7
Page 6
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
DEPRIVATION LEVEL
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Low
235
131
118
249
459
1288
54
195
31
34
63
1150
221
16
13
**
98
123
124
96
68%
64%
63%
63%
53%
63%
27%
59%
71%
64%
56%
60%
66%
51%
68%
**
66%
66%
78%
55%
g
k
np
p
p
t
t
qrt
17%
10%
9%
19%
34%
96%
4%
15%
2%
3%
5%
86%
16%
1%
1%
**
7%
9%
9%
7%
Medium
100
66
63
129
359
679
122
122
10
16
45
682
108
15
6
**
47
62
35
73
29%
32%
33%
33%
41%
33%
63%
37%
23%
30%
40%
35%
32%
47%
32%
**
32%
33%
22%
42%
f
i
i
i
p
mp
p
s
s
qs
12%
8%
8%
16%
45%
84%
15%
15%
1%
2%
6%
85%
13%
2%
1%
**
6%
8%
4%
9%
High
4
3
3
6
26
27
18
6
-
1
2
38
5
1
-
**
3
2
1
4
1%
1%
2%
1%
3%
1%
9%
2%
-%
3%
2%
2%
1%
2%
-%
**
2%
1%
1%
2%
f
9%
6%
7%
13%
59%
62%
41%
14%
-%
3%
4%
87%
11%
2%
-%
**
6%
5%
2%
9%
Undefined
8
5
5
9
24
61
1
10
2
2
3
51
-
-
-
**
-
-
-
-
2%
2%
2%
2%
3%
3%
1%
3%
6%
3%
3%
3%
-%
-%
-%
**
-%
-%
-%
-%
mno
12%
7%
7%
15%
39%
99%
2%
17%
4%
3%
5%
82%
-%
-%
-%
**
-%
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 7
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 8
Page 7
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SE. GENDER
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Male
168
97
77
174
373
991
98
170
25
34
61
914
147
15
7
**
147
-
75
72
49%
48%
41%
44%
43%
48%
50%
51%
57%
64%
54%
48%
44%
46%
39%
**
100%
-%
47%
42%
hl
mo
rst
r
r
16%
9%
7%
16%
34%
92%
9%
16%
2%
3%
6%
84%
14%
1%
1%
**
14%
-%
7%
7%
Female
178
107
112
219
495
1065
98
164
19
19
52
1008
187
17
11
**
-
187
85
101
51%
52%
59%
56%
57%
52%
50%
49%
43%
36%
46%
52%
56%
54%
61%
**
-%
100%
53%
58%
j
j
p
p
qst
q
q
15%
9%
10%
19%
42%
91%
8%
14%
2%
2%
4%
86%
16%
1%
1%
**
-%
16%
7%
9%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 8
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 9
Page 8
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SF. AGE OF RESPONDENT
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
16 - 17
-
-
-
-
14
52
5
2
1
-
-
55
-
-
-
**
-
-
-
-
-%
-%
-%
-%
2%
3%
3%
*%
2%
-%
-%
3%
-%
-%
-%
**
-%
-%
-%
-%
hk
-%
-%
-%
-%
26%
92%
10%
3%
2%
-%
-%
98%
-%
-%
-%
**
-%
-%
-%
-%
18 - 24
-
-
-
-
79
230
28
16
*
-
-
241
-
-
-
**
-
-
-
-
-%
-%
-%
-%
9%
11%
15%
5%
*%
-%
-%
13%
-%
-%
-%
**
-%
-%
-%
-%
k
hijk
-%
-%
-%
-%
31%
89%
11%
6%
*%
-%
-%
94%
-%
-%
-%
**
-%
-%
-%
-%
25 - 34
-
-
-
-
110
359
62
29
2
*
2
395
-
-
-
**
-
-
-
-
-%
-%
-%
-%
13%
17%
32%
9%
4%
1%
1%
21%
-%
-%
-%
**
-%
-%
-%
-%
f
jk
hijk
-%
-%
-%
-%
26%
85%
15%
7%
*%
*%
*%
94%
-%
-%
-%
**
-%
-%
-%
-%
35 - 44
-
-
-
-
99
388
44
28
4
4
5
407
-
-
-
**
-
-
-
-
-%
-%
-%
-%
11%
19%
22%
9%
9%
7%
4%
21%
-%
-%
-%
**
-%
-%
-%
-%
hijk
-%
-%
-%
-%
23%
89%
10%
7%
1%
1%
1%
93%
-%
-%
-%
**
-%
-%
-%
-%
45 - 54
-
-
-
-
91
311
32
54
5
7
9
294
-
-
-
**
-
-
-
-
-%
-%
-%
-%
10%
15%
16%
16%
13%
12%
8%
15%
-%
-%
-%
**
-%
-%
-%
-%
k
k
-%
-%
-%
-%
26%
90%
9%
16%
2%
2%
3%
85%
-%
-%
-%
**
-%
-%
-%
-%
55 - 64
346
-
-
-
81
333
12
59
3
9
22
283
-
-
-
**
-
-
-
-
100%
-%
-%
-%
9%
16%
6%
18%
8%
17%
19%
15%
-%
-%
-%
**
-%
-%
-%
-%
bcd
g
i
100%
-%
-%
-%
23%
96%
4%
17%
1%
3%
6%
82%
-%
-%
-%
**
-%
-%
-%
-%
65 - 74
-
204
-
204
204
227
7
61
6
9
28
172
175
16
9
**
82
93
87
88
-%
100%
-%
52%
24%
11%
3%
18%
15%
18%
25%
9%
52%
51%
46%
**
56%
50%
54%
51%
acd
ac
g
l
l
l
-%
87%
-%
87%
87%
97%
3%
26%
3%
4%
12%
74%
75%
7%
4%
**
35%
40%
37%
38%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 9
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 9
Page 9
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SF. AGE OF RESPONDENT
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
75+
-
-
189
189
189
155
5
85
21
24
47
75
159
16
10
**
65
94
73
86
-%
-%
100%
48%
22%
8%
3%
25%
48%
46%
42%
4%
48%
49%
54%
**
44%
50%
46%
49%
abd
ab
g
l
hl
hl
hl
-%
-%
118%
118%
118%
97%
3%
53%
13%
15%
29%
47%
99%
10%
6%
**
41%
59%
46%
53%
AGE SUMMARY
16-24
-
-
-
-
94
281
34
18
1
-
-
296
-
-
-
**
-
-
-
-
-%
-%
-%
-%
11%
14%
17%
5%
2%
-%
-%
15%
-%
-%
-%
**
-%
-%
-%
-%
jk
hijk
-%
-%
-%
-%
30%
90%
11%
6%
*%
-%
-%
95%
-%
-%
-%
**
-%
-%
-%
-%
25-34
-
-
-
-
110
359
62
29
2
*
2
395
-
-
-
**
-
-
-
-
-%
-%
-%
-%
13%
17%
32%
9%
4%
1%
1%
21%
-%
-%
-%
**
-%
-%
-%
-%
f
jk
hijk
-%
-%
-%
-%
26%
85%
15%
7%
*%
*%
*%
94%
-%
-%
-%
**
-%
-%
-%
-%
35-54
-
-
-
-
190
700
76
83
10
10
14
700
-
-
-
**
-
-
-
-
-%
-%
-%
-%
22%
34%
39%
25%
22%
19%
12%
36%
-%
-%
-%
**
-%
-%
-%
-%
k
hijk
-%
-%
-%
-%
24%
90%
10%
11%
1%
1%
2%
90%
-%
-%
-%
**
-%
-%
-%
-%
55-64
346
-
-
-
81
333
12
59
3
9
22
283
-
-
-
**
-
-
-
-
100%
-%
-%
-%
9%
16%
6%
18%
8%
17%
19%
15%
-%
-%
-%
**
-%
-%
-%
-%
bcd
g
i
100%
-%
-%
-%
23%
96%
4%
17%
1%
3%
6%
82%
-%
-%
-%
**
-%
-%
-%
-%
65+
-
204
189
393
393
382
12
145
27
34
75
247
334
32
19
**
147
187
160
174
-%
100%
100%
100%
45%
19%
6%
43%
63%
64%
67%
13%
100%
100%
100%
**
100%
100%
100%
100%
a
a
a
g
l
hl
hl
hl
-%
52%
48%
100%
100%
97%
3%
37%
7%
9%
19%
63%
85%
8%
5%
**
37%
48%
41%
44%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 10
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 10
Page 10
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QSEG (QZ8). What is the occupation of the main wage earner in your household. CODE SOCIAL GRADE. (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
A
8
3
1
4
4
37
7
5
-
2
1
39
3
*
*
**
3
1
3
-
2%
1%
1%
1%
*%
2%
3%
2%
-%
5%
1%
2%
1%
1%
2%
**
2%
*%
2%
-%
k
t
18%
7%
3%
10%
10%
83%
15%
12%
-%
6%
2%
88%
8%
1%
1%
**
6%
2%
8%
-%
B
82
43
39
82
82
467
49
59
8
9
13
465
73
5
3
**
35
37
73
-
24%
21%
20%
21%
9%
23%
25%
18%
18%
18%
12%
24%
22%
15%
15%
**
24%
20%
45%
-%
hk
t
t
qrt
16%
8%
7%
16%
16%
89%
9%
11%
1%
2%
3%
89%
14%
1%
1%
**
7%
7%
14%
-%
C1
106
53
47
100
100
606
60
73
9
13
21
598
84
8
6
**
37
47
84
-
30%
26%
25%
25%
12%
29%
31%
22%
20%
25%
19%
31%
25%
25%
30%
**
25%
25%
52%
-%
hk
t
t
qrt
16%
8%
7%
15%
15%
91%
9%
11%
1%
2%
3%
89%
13%
1%
1%
**
6%
7%
13%
-%
C2
69
41
33
74
74
388
26
51
9
7
23
364
62
5
5
**
30
32
-
62
20%
20%
17%
19%
9%
19%
14%
15%
21%
12%
20%
19%
19%
17%
29%
**
20%
17%
-%
36%
s
s
qrs
17%
10%
8%
18%
18%
94%
6%
12%
2%
2%
6%
88%
15%
1%
1%
**
7%
8%
-%
15%
D
38
28
16
44
296
263
36
40
8
6
11
255
38
3
2
**
18
21
-
38
11%
14%
8%
11%
34%
13%
18%
12%
18%
12%
10%
13%
11%
10%
10%
**
12%
11%
-%
22%
f
s
s
qrs
13%
10%
5%
15%
100%
89%
12%
14%
3%
2%
4%
86%
13%
1%
1%
**
6%
7%
-%
13%
E
43
35
54
89
311
294
18
105
10
15
44
200
73
10
2
**
25
49
-
73
13%
17%
28%
23%
36%
14%
9%
32%
23%
28%
39%
10%
22%
32%
13%
**
17%
26%
-%
42%
ab
a
g
l
l
l
il
o
mo
s
qs
qrs
14%
11%
17%
29%
100%
95%
6%
34%
3%
5%
14%
65%
24%
3%
1%
**
8%
16%
-%
24%
Refused
1
-
-
-
-
1
-
-
-
-
-
1
-
-
-
**
-
-
-
-
*%
-%
-%
-%
-%
*%
-%
-%
-%
-%
-%
*%
-%
-%
-%
**
-%
-%
-%
-%
70%
-%
-%
-%
-%
100%
-%
-%
-%
-%
-%
100%
-%
-%
-%
**
-%
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 11
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 10
Page 11
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QSEG (QZ8). What is the occupation of the main wage earner in your household. CODE SOCIAL GRADE. (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
SOCIAL GROUP
AB
90
46
40
86
86
504
55
64
8
12
14
504
76
5
3
**
38
38
76
-
26%
23%
21%
22%
10%
25%
28%
19%
18%
23%
12%
26%
23%
16%
18%
**
26%
21%
48%
-%
k
k
hk
t
t
qrt
16%
8%
7%
15%
15%
89%
10%
11%
1%
2%
2%
89%
13%
1%
1%
**
7%
7%
13%
-%
C1C2
175
95
80
174
174
994
87
124
18
20
44
962
146
13
11
**
66
79
84
62
50%
46%
42%
44%
20%
48%
44%
37%
42%
37%
39%
50%
44%
42%
59%
**
45%
42%
52%
36%
c
hjk
m
t
t
16%
9%
7%
16%
16%
92%
8%
11%
2%
2%
4%
89%
13%
1%
1%
**
6%
7%
8%
6%
DE
81
63
70
133
608
557
54
146
17
21
55
456
112
13
4
**
42
69
-
112
23%
31%
37%
34%
70%
27%
27%
44%
40%
40%
49%
24%
33%
42%
24%
**
29%
37%
-%
64%
a
a
a
l
l
l
l
o
o
s
s
qrs
13%
10%
11%
22%
100%
92%
9%
24%
3%
3%
9%
75%
18%
2%
1%
**
7%
11%
-%
18%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 12
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 11
Page 12
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ6 (SG). WORKING STATUS
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Base for %
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Working full time (30hrs/wk+)
100
12
-
12
122
781
96
46
9
6
3
843
11
-
*
**
9
2
6
5
29%
6%
-%
3%
14%
38%
49%
14%
20%
12%
3%
44%
3%
-%
3%
**
6%
1%
4%
3%
bcd
c
c
f
k
k
k
hijk
r
11%
1%
-%
1%
14%
88%
11%
5%
1%
1%
*%
95%
1%
-%
*%
**
1%
*%
1%
1%
Working part time (8-29 hrs/wk)
64
16
1
17
90
345
25
29
1
7
3
347
14
3
1
**
9
5
10
4
18%
8%
1%
4%
10%
17%
13%
9%
2%
14%
2%
18%
4%
8%
3%
**
6%
3%
6%
2%
bcd
c
c
ik
ik
hik
t
17%
4%
*%
5%
24%
92%
7%
8%
*%
2%
1%
93%
4%
1%
*%
**
2%
1%
3%
1%
Not working (i.e. under 8hrs/wk)
- retired
118
158
164
323
346
422
14
141
24
29
72
292
270
27
17
**
122
148
130
140
34%
77%
87%
82%
40%
21%
7%
42%
55%
55%
64%
15%
81%
86%
92%
**
83%
79%
81%
81%
a
ab
a
g
l
l
hl
hl
m
m
27%
36%
38%
74%
79%
97%
3%
32%
5%
7%
17%
67%
62%
6%
4%
**
28%
34%
30%
32%
Not working (i.e. under 8hrs/wk)
- unemployed (registered/ not
registered but looking for work)
13
*
1
1
116
151
14
27
1
3
6
135
1
*
*
**
-
1
1
-
4%
*%
1%
*%
13%
7%
7%
8%
3%
5%
6%
7%
*%
*%
*%
**
-%
1%
1%
-%
bcd
8%
*%
1%
1%
71%
93%
9%
17%
1%
2%
4%
83%
1%
*%
*%
**
-%
1%
1%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 13
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 11
Page 13
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ6 (SG). WORKING STATUS
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Not working (i.e. under 8hrs/wk)
- student
-
*
-
*
19
111
23
9
2
-
-
121
-
*
-
**
-
-
-
-
-%
*%
-%
*%
2%
5%
12%
3%
4%
-%
-%
6%
-%
1%
-%
**
-%
-%
-%
-%
f
k
k
hjk
-%
*%
-%
*%
14%
86%
18%
7%
1%
-%
-%
94%
-%
*%
-%
**
-%
-%
-%
-%
Not working (i.e. under 8hrs/wk)
- housewife/ disabled/ other
49
18
21
39
171
237
23
80
7
6
29
176
37
1
*
**
7
30
12
24
14%
9%
11%
10%
20%
12%
12%
24%
16%
12%
26%
9%
11%
5%
2%
**
5%
16%
8%
14%
bd
jl
l
jl
op
qs
qs
19%
7%
8%
15%
66%
92%
9%
31%
3%
2%
11%
68%
14%
1%
*%
**
3%
12%
5%
10%
Don't know
3
*
1
1
4
10
-
3
-
1
-
8
1
-
*
**
-
1
1
-
1%
*%
1%
*%
*%
*%
-%
1%
-%
3%
-%
*%
*%
-%
*%
**
-%
1%
1%
-%
kl
26%
1%
13%
14%
43%
100%
-%
27%
-%
14%
-%
77%
13%
-%
1%
**
-%
13%
13%
-%
WORKING STATUS SUMMARY
WORKING
164
28
1
29
213
1126
121
75
9
14
6
1190
25
3
1
**
18
7
16
9
47%
14%
1%
7%
25%
55%
62%
22%
22%
26%
5%
62%
7%
8%
6%
**
12%
4%
10%
5%
bcd
cd
c
k
k
k
hijk
rt
r
13%
2%
*%
2%
17%
89%
10%
6%
1%
1%
*%
94%
2%
*%
*%
**
1%
1%
1%
1%
NOT WORKING
180
176
186
363
651
920
74
256
34
38
107
724
308
29
18
**
129
179
143
164
52%
86%
99%
92%
75%
45%
38%
77%
78%
72%
95%
38%
92%
92%
94%
**
88%
96%
89%
95%
a
abd
ab
l
l
l
hijl
qs
q
18%
18%
19%
37%
66%
93%
8%
26%
3%
4%
11%
74%
31%
3%
2%
**
13%
18%
15%
17%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 14
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 12
Page 14
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ7 (SH). HOUSEHOLD STATUS
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Base for %
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Being bought on mortgage
79
17
6
22
93
693
56
59
7
9
11
692
20
2
*
**
13
6
9
11
23%
8%
3%
6%
11%
34%
29%
18%
17%
16%
9%
36%
6%
6%
1%
**
9%
3%
5%
6%
bcd
c
k
hijk
r
11%
2%
1%
3%
12%
93%
8%
8%
1%
1%
1%
92%
3%
*%
*%
**
2%
1%
1%
1%
Owned outright by household
175
133
132
265
324
582
27
138
21
25
59
471
229
18
12
**
101
128
130
99
50%
65%
70%
67%
37%
28%
14%
41%
48%
47%
52%
24%
69%
56%
65%
**
69%
68%
81%
57%
a
a
a
g
l
l
l
hl
t
t
qrt
29%
22%
22%
44%
53%
96%
4%
23%
3%
4%
10%
77%
38%
3%
2%
**
17%
21%
21%
16%
Rented from Local Authority/
Housing Association/ Trust
74
44
40
83
314
451
50
101
9
16
32
398
65
10
6
**
25
40
14
51
21%
21%
21%
21%
36%
22%
26%
30%
22%
31%
28%
21%
19%
33%
30%
**
17%
21%
9%
30%
l
l
l
m
m
s
s
qs
15%
9%
8%
17%
62%
90%
10%
20%
2%
3%
6%
79%
13%
2%
1%
**
5%
8%
3%
10%
Rented from Private Landlord
14
8
6
14
116
276
56
28
4
2
8
309
12
1
1
**
5
7
6
6
4%
4%
3%
4%
13%
13%
29%
8%
9%
4%
7%
16%
4%
4%
4%
**
3%
4%
4%
4%
f
hjk
4%
2%
2%
4%
34%
82%
17%
8%
1%
1%
2%
92%
4%
*%
*%
**
1%
2%
2%
2%
Other
1
2
-
2
5
20
1
2
-
*
1
19
2
-
-
**
1
1
2
-
*%
1%
-%
*%
1%
1%
1%
1%
-%
*%
1%
1%
*%
-%
-%
**
*%
*%
1%
-%
4%
8%
-%
8%
25%
95%
6%
11%
-%
*%
3%
88%
7%
-%
-%
**
3%
4%
7%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 15
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 12
Page 15
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ7 (SH). HOUSEHOLD STATUS
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Don't know
4
1
5
6
16
33
5
5
2
1
2
33
6
*
-
**
1
5
1
6
1%
1%
3%
2%
2%
2%
2%
1%
4%
1%
2%
2%
2%
1%
-%
**
1%
3%
*%
3%
s
10%
3%
14%
17%
42%
88%
12%
13%
5%
2%
6%
87%
17%
*%
-%
**
4%
13%
2%
15%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 16
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 13
Page 16
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SH (SI). Total number in household (including respondent and any children)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
1
82
51
98
149
239
383
23
121
21
16
56
282
123
14
9
**
38
85
56
67
24%
25%
52%
38%
28%
19%
12%
36%
48%
31%
49%
15%
37%
43%
48%
**
26%
45%
35%
39%
abd
ab
g
l
jl
l
hjl
qs
q
q
20%
13%
24%
37%
59%
94%
6%
30%
5%
4%
14%
69%
30%
3%
2%
**
9%
21%
14%
16%
2
184
131
80
211
339
679
36
115
13
23
43
600
182
16
9
**
95
87
90
92
53%
64%
42%
54%
39%
33%
18%
34%
29%
43%
38%
31%
55%
51%
46%
**
65%
46%
56%
53%
c
acd
c
g
l
rt
26%
18%
11%
29%
47%
95%
5%
16%
2%
3%
6%
84%
25%
2%
1%
**
13%
12%
13%
13%
3
53
19
10
29
140
422
42
50
6
7
9
418
25
2
1
**
10
15
12
13
15%
9%
5%
7%
16%
21%
22%
15%
13%
13%
8%
22%
8%
6%
5%
**
7%
8%
7%
8%
bcd
k
hk
11%
4%
2%
6%
30%
90%
9%
11%
1%
1%
2%
90%
5%
*%
*%
**
2%
3%
3%
3%
4
19
3
1
4
91
394
52
37
2
6
4
413
3
*
*
**
3
-
3
1
5%
1%
*%
1%
10%
19%
27%
11%
5%
12%
3%
21%
1%
*%
1%
**
2%
-%
2%
*%
bcd
f
k
k
hijk
r
4%
1%
*%
1%
20%
88%
12%
8%
*%
1%
1%
92%
1%
*%
*%
**
1%
-%
1%
*%
5+
9
*
1
1
59
177
42
11
2
1
2
208
1
-
-
**
1
-
1
-
3%
*%
*%
*%
7%
9%
21%
3%
5%
1%
2%
11%
*%
-%
-%
**
*%
-%
*%
-%
bcd
f
hjk
4%
*%
*%
*%
27%
81%
19%
5%
1%
*%
1%
95%
*%
-%
-%
**
*%
-%
*%
-%
Refused
-
-
-
-
*
*
-
-
-
-
-
*
-
-
-
**
-
-
-
-
-%
-%
-%
-%
*%
*%
-%
-%
-%
-%
-%
*%
-%
-%
-%
**
-%
-%
-%
-%
-%
-%
-%
-%
100%
100%
-%
-%
-%
-%
-%
100%
-%
-%
-%
**
-%
-%
-%
-%
Mean number of people
2.1
1.9
1.6
1.7
2.3
2.7
3.4
2.1
1.9
2.1
1.7
2.9
1.7
1.6
1.6
**
1.9
1.6
1.8
1.7
bcd
cd
c
f
k
k
hijk
o
rt
r
Standard deviation
.95
.63
.65
.65
1.30
1.32
1.56
1.17
1.23
1.02
.96
1.36
.65
.61
.66
**
.66
.63
.69
.63
Standard error
.04
.03
.04
.02
.03
.02
.11
.04
.12
.09
.06
.02
.03
.06
.06
**
.04
.04
.04
.04
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 17
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 14
Page 17
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SI (SK). Household size
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Small (1-2 people)
266
182
178
360
578
1062
59
236
33
39
98
882
305
30
18
**
133
172
145
159
77%
89%
94%
92%
67%
52%
30%
71%
77%
74%
87%
46%
91%
94%
94%
**
91%
92%
91%
92%
a
a
a
g
l
l
l
hjl
24%
16%
16%
32%
51%
95%
5%
21%
3%
3%
9%
79%
27%
3%
2%
**
12%
15%
13%
14%
Medium (3-4 people)
72
22
11
32
231
816
94
87
8
13
13
831
28
2
1
**
13
15
14
14
21%
11%
6%
8%
27%
40%
48%
26%
18%
24%
11%
43%
9%
6%
6%
**
9%
8%
9%
8%
bcd
c
f
k
k
hijk
8%
2%
1%
4%
25%
89%
10%
10%
1%
1%
1%
91%
3%
*%
*%
**
1%
2%
2%
2%
Large (5+ people)
9
*
1
1
59
177
42
11
2
1
2
208
1
-
-
**
1
-
1
-
3%
*%
*%
*%
7%
9%
21%
3%
5%
1%
2%
11%
*%
-%
-%
**
*%
-%
*%
-%
bcd
f
hjk
4%
*%
*%
*%
27%
81%
19%
5%
1%
*%
1%
95%
*%
-%
-%
**
*%
-%
*%
-%
Refused
-
-
-
-
*
*
-
-
-
-
-
*
-
-
-
**
-
-
-
-
-%
-%
-%
-%
*%
*%
-%
-%
-%
-%
-%
*%
-%
-%
-%
**
-%
-%
-%
-%
-%
-%
-%
-%
100%
100%
-%
-%
-%
-%
-%
100%
-%
-%
-%
**
-%
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 18
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 15
Page 18
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SJ. Total number of children in household (under 18), including respondent (if respondent is under 18)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
None
325
202
188
389
632
1289
96
271
38
48
104
1112
330
32
19
**
146
185
159
172
94%
99%
99%
99%
73%
63%
49%
81%
89%
91%
92%
58%
99%
100%
100%
**
99%
99%
99%
99%
a
a
a
g
l
l
hl
hl
23%
15%
14%
28%
46%
93%
7%
20%
3%
3%
8%
80%
24%
2%
1%
**
10%
13%
11%
12%
1
17
3
*
3
96
322
35
30
1
3
6
328
3
*
-
**
1
1
1
2
5%
1%
*%
1%
11%
16%
18%
9%
3%
5%
5%
17%
1%
*%
-%
**
1%
1%
*%
1%
bcd
hijk
5%
1%
*%
1%
27%
90%
10%
9%
*%
1%
2%
92%
1%
*%
-%
**
*%
*%
*%
1%
2
3
-
1
1
81
313
43
24
1
2
2
335
1
-
-
**
-
1
1
-
1%
-%
1%
*%
9%
15%
22%
7%
3%
4%
2%
17%
*%
-%
-%
**
-%
1%
1%
-%
f
k
hijk
1%
-%
*%
*%
23%
87%
12%
7%
*%
1%
1%
94%
*%
-%
-%
**
-%
*%
*%
-%
3
1
-
-
-
36
96
12
5
1
-
*
105
-
-
-
**
-
-
-
-
*%
-%
-%
-%
4%
5%
6%
1%
3%
-%
*%
5%
-%
-%
-%
**
-%
-%
-%
-%
hjk
1%
-%
-%
-%
33%
89%
11%
4%
1%
-%
*%
96%
-%
-%
-%
**
-%
-%
-%
-%
4
-
-
-
-
15
23
7
2
1
-
1
27
-
-
-
**
-
-
-
-
-%
-%
-%
-%
2%
1%
4%
1%
2%
-%
1%
1%
-%
-%
-%
**
-%
-%
-%
-%
f
-%
-%
-%
-%
51%
78%
24%
8%
3%
-%
2%
93%
-%
-%
-%
**
-%
-%
-%
-%
5+
-
-
-
-
7
13
2
1
-
-
*
14
-
-
-
**
-
-
-
-
-%
-%
-%
-%
1%
1%
1%
*%
-%
-%
*%
1%
-%
-%
-%
**
-%
-%
-%
-%
-%
-%
-%
-%
47%
84%
15%
8%
-%
-%
2%
92%
-%
-%
-%
**
-%
-%
-%
-%
Mean number of children
.1
*
*
*
.5
.7
1.0
.3
.3
.1
.1
.8
*
*
-
**
*
*
*
*
bcd
f
jk
hijk
Standard deviation
.34
.11
.15
.13
1.03
1.04
1.23
.79
.82
.45
.53
1.09
.14
.05
-
**
.10
.17
.18
.10
Standard error
.01
.01
.01
*
.03
.02
.09
.03
.08
.04
.03
.02
.01
.01
-
**
.01
.01
.01
.01
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 19
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 16
Page 19
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SK (SM). Can you speak or write in Welsh at all?
Base : All respondents in Wales
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
*b
*c
d
e
f
~g
h
~i
~j
*k
l
~m
~n
o
~p
~q
~r
~s
~t
Unweighted total
86
58
51
109
228
502
11
130
17
29
51
383
-
-
109
-
-
-
-
-
Effective Weighted Sample
57
32
34
66
150
332
9
94
12
21
40
251
-
-
66
-
-
-
-
-
Total
17
9
10
19
51
108
4
25
4
5
10
85
-
-
19
-
-
-
-
-
**
**
**
17%
46%
97%
**
22%
**
**
**
76%
-%
-%
17%
-%
-%
-%
-%
-%
Yes, and fluent
**
**
**
4
6
16
**
5
**
**
**
11
-
-
4
-
-
-
-
-
**
**
**
19%
12%
15%
**
18%
**
**
**
13%
-%
-%
19%
-%
-%
-%
-%
-%
**
**
**
23%
39%
100%
**
29%
**
**
**
68%
-%
-%
23%
-%
-%
-%
-%
-%
Yes, but not fluent
**
**
**
2
9
18
**
5
**
**
**
13
-
-
2
-
-
-
-
-
**
**
**
10%
18%
17%
**
19%
**
**
**
15%
-%
-%
10%
-%
-%
-%
-%
-%
**
**
**
10%
50%
99%
**
26%
**
**
**
72%
-%
-%
10%
-%
-%
-%
-%
-%
No
**
**
**
13
36
75
**
16
**
**
**
61
-
-
13
-
-
-
-
-
**
**
**
71%
70%
69%
**
63%
**
**
**
72%
-%
-%
71%
-%
-%
-%
-%
-%
a
**
**
**
17%
46%
96%
**
20%
**
**
**
79%
-%
-%
17%
-%
-%
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 20
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 17
Page 20
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QB1. SHOWCARD Which of the following do you, or does anyone in your household, have in your home at the moment? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
A DVD player
296
160
104
264
649
1667
145
250
26
42
80
1574
222
22
14
**
103
120
120
103
85%
78%
55%
67%
75%
81%
74%
75%
61%
80%
71%
82%
67%
71%
78%
**
70%
64%
75%
59%
bcd
cd
c
g
i
i
hik
p
p
t
rt
16%
9%
6%
14%
36%
92%
8%
14%
1%
2%
4%
86%
12%
1%
1%
**
6%
7%
7%
6%
Video games console connected
to a TV (e.g. Sony PlayStation,
Nintendo Wii or Microsoft Xbox)
97
24
5
28
302
1072
92
113
12
15
18
1058
26
1
2
**
18
7
15
11
28%
12%
2%
7%
35%
52%
47%
34%
27%
29%
16%
55%
8%
2%
8%
**
13%
4%
9%
6%
bcd
cd
c
k
k
hijk
p
p
rt
r
8%
2%
*%
2%
26%
92%
8%
10%
1%
1%
2%
91%
2%
*%
*%
**
2%
1%
1%
1%
An MP3 player/iPod
101
27
4
31
179
901
60
91
9
12
13
878
30
*
1
**
15
15
19
11
29%
13%
2%
8%
21%
44%
31%
27%
21%
23%
11%
46%
9%
1%
3%
**
10%
8%
12%
6%
bcd
cd
c
g
k
k
hijk
np
t
11%
3%
*%
3%
19%
93%
6%
9%
1%
1%
1%
91%
3%
*%
*%
**
2%
2%
2%
1%
Handheld/ portable games
player (e.g. Nintendo DS, Sony
PSP)
54
15
3
18
169
665
54
73
8
9
12
654
16
*
1
**
11
5
7
9
16%
7%
2%
4%
19%
32%
28%
22%
18%
18%
11%
34%
5%
*%
7%
**
7%
3%
4%
5%
bcd
c
k
hijk
n
7%
2%
*%
2%
23%
92%
7%
10%
1%
1%
2%
90%
2%
*%
*%
**
1%
1%
1%
1%
A Blu Ray DVD player
38
12
7
19
80
354
23
35
4
4
5
343
19
-
1
**
12
7
11
7
11%
6%
4%
5%
9%
17%
12%
10%
10%
8%
4%
18%
6%
-%
3%
**
8%
4%
7%
4%
bcd
k
hjk
10%
3%
2%
5%
21%
94%
6%
9%
1%
1%
1%
91%
5%
-%
*%
**
3%
2%
3%
2%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 21
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 17
Page 21
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QB1. SHOWCARD Which of the following do you, or does anyone in your household, have in your home at the moment? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
E-reader - digital book reader
(e.g. Kindle, Sony Reader, Kobo
eReader, iRiver Reader)
61
20
3
23
55
312
12
29
3
4
5
295
22
*
1
**
9
13
13
9
18%
10%
1%
6%
6%
15%
6%
9%
6%
8%
4%
15%
7%
*%
4%
**
6%
7%
8%
5%
bcd
cd
c
g
k
hik
n
19%
6%
1%
7%
17%
96%
4%
9%
1%
1%
1%
91%
7%
*%
*%
**
3%
4%
4%
3%
ANY DVD PLAYER
303
166
109
275
669
1749
150
258
28
42
81
1653
233
22
15
**
109
123
125
108
88%
81%
58%
70%
77%
85%
77%
77%
64%
80%
72%
86%
70%
71%
79%
**
75%
66%
78%
62%
bcd
cd
c
g
i
i
hik
p
p
t
rt
16%
9%
6%
14%
35%
92%
8%
14%
1%
2%
4%
87%
12%
1%
1%
**
6%
6%
7%
6%
ANY GAMES CONSOLE
108
30
5
36
320
1135
100
124
12
17
24
1118
33
1
2
**
22
10
16
16
31%
15%
3%
9%
37%
55%
51%
37%
27%
31%
21%
58%
10%
3%
10%
**
15%
6%
10%
9%
bcd
cd
c
k
hijk
p
r
9%
2%
*%
3%
26%
92%
8%
10%
1%
1%
2%
90%
3%
*%
*%
**
2%
1%
1%
1%
None of these
32
34
78
111
153
182
25
63
15
11
28
140
94
9
4
**
36
58
36
59
9%
17%
41%
28%
18%
9%
13%
19%
34%
20%
24%
7%
28%
29%
21%
**
25%
31%
22%
34%
a
abd
ab
l
hl
l
l
mo
qs
16%
17%
38%
54%
75%
89%
12%
31%
7%
5%
13%
68%
46%
5%
2%
**
18%
28%
17%
29%
Don't know
-
-
2
2
3
2
-
1
-
-
-
1
2
-
-
**
-
2
-
2
-%
-%
1%
1%
*%
*%
-%
*%
-%
-%
-%
*%
1%
-%
-%
**
-%
1%
-%
1%
a
-%
-%
97%
97%
135%
100%
-%
38%
-%
-%
-%
62%
97%
-%
-%
**
-%
97%
-%
97%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 22
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 18
Page 22
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QB2. SHOWCARD And do you personally use...? (MULTI CODE)
Base : Those who have access to any of listed devices at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
530
344
191
535
1287
3150
177
538
63
88
183
2795
335
74
76
50
187
148
184
151
Effective Weighted Sample
374
205
138
342
863
2165
154
355
41
55
134
1952
266
45
48
40
165
117
146
120
Total
314
170
110
280
712
1871
170
271
28
42
85
1781
238
22
15
5
111
127
125
113
15%
8%
5%
14%
35%
91%
8%
13%
**
**
4%
87%
12%
**
**
**
5%
6%
6%
6%
A DVD player
277
142
88
230
579
1494
131
224
**
**
72
1413
193
**
**
**
93
100
106
87
88%
83%
80%
82%
81%
80%
77%
83%
**
**
84%
79%
81%
**
**
**
84%
79%
85%
77%
cd
17%
9%
5%
14%
35%
91%
8%
14%
**
**
4%
86%
12%
**
**
**
6%
6%
7%
5%
Video games console connected
to a TV (e.g. Sony PlayStation,
Nintendo Wii or Microsoft Xbox)
49
9
3
13
191
707
47
72
**
**
8
685
12
**
**
**
8
4
9
4
15%
6%
3%
5%
27%
38%
28%
26%
**
**
9%
38%
5%
**
**
**
8%
3%
7%
3%
bcd
g
jk
k
hijk
6%
1%
*%
2%
25%
94%
6%
10%
**
**
1%
91%
2%
**
**
**
1%
1%
1%
1%
An MP3 player/iPod
65
19
4
22
117
647
41
64
**
**
7
629
22
**
**
**
11
11
14
8
21%
11%
3%
8%
16%
35%
24%
23%
**
**
8%
35%
9%
**
**
**
10%
8%
11%
7%
bcd
c
g
k
hijk
o
9%
3%
1%
3%
17%
94%
6%
9%
**
**
1%
91%
3%
**
**
**
2%
2%
2%
1%
Handheld/ portable games
player (e.g. Nintendo DS, Sony
PSP)
25
10
-
10
92
331
25
40
**
**
6
319
9
**
**
**
6
3
3
6
8%
6%
-%
3%
13%
18%
14%
15%
**
**
8%
18%
4%
**
**
**
6%
2%
2%
6%
cd
c
c
k
jk
7%
3%
-%
3%
26%
93%
7%
11%
**
**
2%
89%
3%
**
**
**
2%
1%
1%
2%
A Blu Ray DVD player
28
11
6
17
63
298
19
29
**
**
5
287
16
**
**
**
11
6
10
6
9%
6%
6%
6%
9%
16%
11%
11%
**
**
5%
16%
7%
**
**
**
10%
5%
8%
6%
hjk
9%
3%
2%
5%
20%
94%
6%
9%
**
**
1%
91%
5%
**
**
**
3%
2%
3%
2%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 23
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 18
Page 23
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QB2. SHOWCARD And do you personally use...? (MULTI CODE)
Base : Those who have access to any of listed devices at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
530
344
191
535
1287
3150
177
538
63
88
183
2795
335
74
76
50
187
148
184
151
Effective Weighted Sample
374
205
138
342
863
2165
154
355
41
55
134
1952
266
45
48
40
165
117
146
120
Total
314
170
110
280
712
1871
170
271
28
42
85
1781
238
22
15
5
111
127
125
113
15%
8%
5%
14%
35%
91%
8%
13%
**
**
4%
87%
12%
**
**
**
5%
6%
6%
6%
E-reader - digital book reader
(e.g. Kindle, Sony Reader, Kobo
eReader, iRiver Reader)
44
16
2
17
39
226
8
17
**
**
3
217
16
**
**
**
5
11
8
8
14%
9%
1%
6%
6%
12%
5%
6%
**
**
3%
12%
7%
**
**
**
5%
9%
6%
7%
cd
c
c
g
hijk
19%
7%
1%
7%
17%
97%
4%
7%
**
**
1%
93%
7%
**
**
**
2%
5%
3%
4%
ANY DVD PLAYER
283
146
92
238
599
1597
139
233
**
**
73
1515
201
**
**
**
99
102
110
91
90%
86%
84%
85%
84%
85%
82%
86%
**
**
85%
85%
85%
**
**
**
89%
81%
88%
81%
cd
p
rt
16%
8%
5%
14%
34%
91%
8%
13%
**
**
4%
87%
12%
**
**
**
6%
6%
6%
5%
ANY GAMES CONSOLE
58
16
3
19
209
761
53
81
**
**
12
735
18
**
**
**
12
7
10
9
18%
9%
3%
7%
29%
41%
31%
30%
**
**
14%
41%
8%
**
**
**
10%
5%
8%
8%
bcd
c
g
jk
hijk
7%
2%
*%
2%
26%
94%
6%
10%
**
**
1%
90%
2%
**
**
**
1%
1%
1%
1%
None of these
15
13
17
31
52
86
14
20
**
**
8
80
25
**
**
**
9
17
11
15
5%
8%
16%
11%
7%
5%
8%
7%
**
**
9%
4%
11%
**
**
**
8%
13%
9%
13%
ab
a
f
l
hl
l
m
15%
13%
17%
30%
52%
86%
14%
20%
**
**
8%
79%
25%
**
**
**
9%
17%
11%
15%
Don't know
1
2
-
2
4
3
-
*
**
**
*
3
2
**
**
**
1
1
2
-
*%
1%
-%
1%
1%
*%
-%
*%
**
**
*%
*%
1%
**
**
**
1%
1%
1%
-%
20%
61%
-%
61%
121%
100%
-%
6%
**
**
6%
94%
61%
**
**
**
19%
41%
61%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 24
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 19
Page 24
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QB3 (QB4). SHOWCARD Which games console/s do you or does anyone in your household have at the moment? (MULTI CODE)
Base : Those who have access to a games console at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
*b
~c
*d
e
f
g
h
~i
~j
*k
l
*m
~n
~o
~p
*q
~r
~s
~t
Unweighted total
175
55
10
65
558
1851
104
227
26
28
52
1731
47
4
10
4
38
9
25
22
Effective Weighted Sample
126
38
6
43
376
1269
88
149
15
18
38
1204
37
3
7
3
33
8
19
18
Total
108
30
5
36
320
1135
100
124
12
17
24
1118
33
1
2
*
22
10
16
16
9%
**
**
**
26%
92%
8%
10%
**
**
**
90%
**
**
**
**
**
**
**
**
Nintendo Wii
51
**
**
**
158
635
49
68
**
**
**
617
**
**
**
**
**
**
**
**
47%
**
**
**
49%
56%
49%
54%
**
**
**
55%
**
**
**
**
**
**
**
**
k
k
7%
**
**
**
23%
93%
7%
10%
**
**
**
90%
**
**
**
**
**
**
**
**
Nintendo DS/ DSi/ DS Lite/ 3DS
39
**
**
**
119
480
38
52
**
**
**
474
**
**
**
**
**
**
**
**
36%
**
**
**
37%
42%
38%
41%
**
**
**
42%
**
**
**
**
**
**
**
**
8%
**
**
**
23%
92%
7%
10%
**
**
**
91%
**
**
**
**
**
**
**
**
XBox 360
24
**
**
**
109
412
22
40
**
**
**
396
**
**
**
**
**
**
**
**
23%
**
**
**
34%
36%
22%
32%
**
**
**
35%
**
**
**
**
**
**
**
**
g
6%
**
**
**
25%
95%
5%
9%
**
**
**
91%
**
**
**
**
**
**
**
**
PlayStation 3
15
**
**
**
90
316
30
29
**
**
**
319
**
**
**
**
**
**
**
**
14%
**
**
**
28%
28%
30%
23%
**
**
**
29%
**
**
**
**
**
**
**
**
4%
**
**
**
26%
91%
9%
8%
**
**
**
92%
**
**
**
**
**
**
**
**
PlayStation 2
17
**
**
**
61
223
20
31
**
**
**
215
**
**
**
**
**
**
**
**
15%
**
**
**
19%
20%
20%
25%
**
**
**
19%
**
**
**
**
**
**
**
**
7%
**
**
**
25%
91%
8%
13%
**
**
**
88%
**
**
**
**
**
**
**
**
PlayStation Portable (PSP)
6
**
**
**
36
122
8
11
**
**
**
120
**
**
**
**
**
**
**
**
5%
**
**
**
11%
11%
8%
9%
**
**
**
11%
**
**
**
**
**
**
**
**
4%
**
**
**
27%
93%
6%
8%
**
**
**
92%
**
**
**
**
**
**
**
**
XBox
5
**
**
**
28
80
2
10
**
**
**
72
**
**
**
**
**
**
**
**
4%
**
**
**
9%
7%
2%
8%
**
**
**
6%
**
**
**
**
**
**
**
**
6%
**
**
**
34%
97%
3%
12%
**
**
**
88%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 25
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 19
Page 25
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QB3 (QB4). SHOWCARD Which games console/s do you or does anyone in your household have at the moment? (MULTI CODE)
Base : Those who have access to a games console at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
*b
~c
*d
e
f
g
h
~i
~j
*k
l
*m
~n
~o
~p
*q
~r
~s
~t
Unweighted total
175
55
10
65
558
1851
104
227
26
28
52
1731
47
4
10
4
38
9
25
22
Effective Weighted Sample
126
38
6
43
376
1269
88
149
15
18
38
1204
37
3
7
3
33
8
19
18
Total
108
30
5
36
320
1135
100
124
12
17
24
1118
33
1
2
*
22
10
16
16
9%
**
**
**
26%
92%
8%
10%
**
**
**
90%
**
**
**
**
**
**
**
**
Other
3
**
**
**
6
18
1
2
**
**
**
16
**
**
**
**
**
**
**
**
2%
**
**
**
2%
2%
1%
2%
**
**
**
1%
**
**
**
**
**
**
**
**
14%
**
**
**
31%
94%
4%
13%
**
**
**
87%
**
**
**
**
**
**
**
**
PS3/ Wii/ XBox 360/ XBox
87
**
**
**
289
1045
84
107
**
**
**
1027
**
**
**
**
**
**
**
**
80%
**
**
**
90%
92%
85%
86%
**
**
**
92%
**
**
**
**
**
**
**
**
g
k
hk
8%
**
**
**
26%
92%
7%
10%
**
**
**
91%
**
**
**
**
**
**
**
**
DS/ PSP/ PORTABLE
CONSOLE
44
**
**
**
135
520
42
57
**
**
**
512
**
**
**
**
**
**
**
**
41%
**
**
**
42%
46%
42%
46%
**
**
**
46%
**
**
**
**
**
**
**
**
8%
**
**
**
24%
92%
7%
10%
**
**
**
90%
**
**
**
**
**
**
**
**
Don't know
4
**
**
**
7
17
3
3
**
**
**
18
**
**
**
**
**
**
**
**
3%
**
**
**
2%
1%
3%
2%
**
**
**
2%
**
**
**
**
**
**
**
**
l
17%
**
**
**
36%
83%
13%
13%
**
**
**
87%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 26
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 20
Page 26
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QB4 (QB5). SHOWCARD Which, if any, of these do you use your games console for? (MULTI CODE)
Base : Those who have access to a games console at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
*b
~c
*d
e
f
g
h
~i
~j
*k
l
*m
~n
~o
~p
*q
~r
~s
~t
Unweighted total
175
55
10
65
558
1851
104
227
26
28
52
1731
47
4
10
4
38
9
25
22
Effective Weighted Sample
126
38
6
43
376
1269
88
149
15
18
38
1204
37
3
7
3
33
8
19
18
Total
108
30
5
36
320
1135
100
124
12
17
24
1118
33
1
2
*
22
10
16
16
9%
**
**
**
26%
92%
8%
10%
**
**
**
90%
**
**
**
**
**
**
**
**
Online gaming
11
**
**
**
80
310
30
29
**
**
**
311
**
**
**
**
**
**
**
**
10%
**
**
**
25%
27%
31%
23%
**
**
**
28%
**
**
**
**
**
**
**
**
3%
**
**
**
24%
91%
9%
8%
**
**
**
92%
**
**
**
**
**
**
**
**
Watching DVDs/ Blu Ray DVDs
10
**
**
**
76
299
20
40
**
**
**
279
**
**
**
**
**
**
**
**
9%
**
**
**
24%
26%
20%
32%
**
**
**
25%
**
**
**
**
**
**
**
**
3%
**
**
**
24%
94%
6%
13%
**
**
**
88%
**
**
**
**
**
**
**
**
Watching catch-up TV e.g.
programmes on BBC iPlayer,
ITV Player, Sky Player
8
**
**
**
38
185
12
26
**
**
**
172
**
**
**
**
**
**
**
**
8%
**
**
**
12%
16%
12%
21%
**
**
**
15%
**
**
**
**
**
**
**
**
4%
**
**
**
19%
94%
6%
13%
**
**
**
88%
**
**
**
**
**
**
**
**
Browsing the web/ internet
8
**
**
**
41
164
15
20
**
**
**
159
**
**
**
**
**
**
**
**
7%
**
**
**
13%
14%
15%
16%
**
**
**
14%
**
**
**
**
**
**
**
**
5%
**
**
**
23%
92%
9%
11%
**
**
**
89%
**
**
**
**
**
**
**
**
Watching video clips online - e.g.
on YouTube
6
**
**
**
29
111
9
22
**
**
**
98
**
**
**
**
**
**
**
**
6%
**
**
**
9%
10%
9%
17%
**
**
**
9%
**
**
**
**
**
**
**
**
l
5%
**
**
**
24%
93%
7%
18%
**
**
**
82%
**
**
**
**
**
**
**
**
Watching 'live' TV programmes/
content
4
**
**
**
15
77
9
11
**
**
**
75
**
**
**
**
**
**
**
**
4%
**
**
**
5%
7%
9%
9%
**
**
**
7%
**
**
**
**
**
**
**
**
4%
**
**
**
18%
89%
11%
13%
**
**
**
88%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 27
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 20
Page 27
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QB4 (QB5). SHOWCARD Which, if any, of these do you use your games console for? (MULTI CODE)
Base : Those who have access to a games console at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
*b
~c
*d
e
f
g
h
~i
~j
*k
l
*m
~n
~o
~p
*q
~r
~s
~t
Unweighted total
175
55
10
65
558
1851
104
227
26
28
52
1731
47
4
10
4
38
9
25
22
Effective Weighted Sample
126
38
6
43
376
1269
88
149
15
18
38
1204
37
3
7
3
33
8
19
18
Total
108
30
5
36
320
1135
100
124
12
17
24
1118
33
1
2
*
22
10
16
16
9%
**
**
**
26%
92%
8%
10%
**
**
**
90%
**
**
**
**
**
**
**
**
Other
1
**
**
**
-
2
-
*
**
**
**
1
**
**
**
**
**
**
**
**
1%
**
**
**
-%
*%
-%
*%
**
**
**
*%
**
**
**
**
**
**
**
**
65%
**
**
**
-%
100%
-%
27%
**
**
**
75%
**
**
**
**
**
**
**
**
WATCHING VIDEO CONTENT
18
**
**
**
91
373
25
49
**
**
**
351
**
**
**
**
**
**
**
**
17%
**
**
**
29%
33%
25%
39%
**
**
**
31%
**
**
**
**
**
**
**
**
5%
**
**
**
23%
94%
6%
12%
**
**
**
88%
**
**
**
**
**
**
**
**
IPTV
10
**
**
**
41
201
14
28
**
**
**
189
**
**
**
**
**
**
**
**
9%
**
**
**
13%
18%
14%
22%
**
**
**
17%
**
**
**
**
**
**
**
**
5%
**
**
**
19%
93%
7%
13%
**
**
**
88%
**
**
**
**
**
**
**
**
None of these
73
**
**
**
175
580
52
59
**
**
**
577
**
**
**
**
**
**
**
**
67%
**
**
**
55%
51%
52%
48%
**
**
**
52%
**
**
**
**
**
**
**
**
11%
**
**
**
28%
91%
8%
9%
**
**
**
91%
**
**
**
**
**
**
**
**
Don't know
7
**
**
**
9
38
2
6
**
**
**
35
**
**
**
**
**
**
**
**
7%
**
**
**
3%
3%
2%
5%
**
**
**
3%
**
**
**
**
**
**
**
**
18%
**
**
**
23%
92%
4%
15%
**
**
**
85%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 28
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 21
Page 28
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QB5 (QB6) Does your household's e-reader (digital book reader) have built-in 3G access to a mobile network? This means that books can be purchased online and downloaded from anywhere with a signal, without the need for a Wi-Fi
connection?
Base : Those who personally use an e-reader/ digital book reader
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
*a
~b
~c
~d
*e
f
~g
~h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
75
26
2
28
66
350
9
27
-
4
5
333
22
2
3
1
11
11
15
7
Effective Weighted Sample
52
15
2
17
42
247
8
19
-
2
4
235
16
2
2
1
10
9
13
6
Total
44
16
2
17
39
226
8
17
-
1
3
217
16
*
1
*
5
11
8
8
**
**
**
**
**
97%
**
**
-%
**
**
93%
**
**
**
**
**
**
**
**
Yes
**
**
**
**
**
120
**
**
-
**
**
110
**
**
**
**
**
**
**
**
**
**
**
**
**
53%
**
**
-%
**
**
51%
**
**
**
**
**
**
**
**
**
**
**
**
**
97%
**
**
-%
**
**
90%
**
**
**
**
**
**
**
**
No
**
**
**
**
**
83
**
**
-
**
**
85
**
**
**
**
**
**
**
**
**
**
**
**
**
37%
**
**
-%
**
**
39%
**
**
**
**
**
**
**
**
**
**
**
**
**
95%
**
**
-%
**
**
97%
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
**
23
**
**
-
**
**
23
**
**
**
**
**
**
**
**
**
**
**
**
**
10%
**
**
-%
**
**
10%
**
**
**
**
**
**
**
**
**
**
**
**
**
100%
**
**
-%
**
**
97%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 29
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 22
Page 29
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC1. Is there a landline phone in your home that can be used to make and receive calls? (SINGLE CODE) PROMPTED
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Can use to make and receive
calls
317
191
184
375
688
1722
150
286
40
51
101
1590
319
30
17
**
140
179
157
162
92%
94%
97%
95%
79%
84%
77%
86%
93%
96%
89%
83%
96%
96%
93%
**
95%
96%
98%
93%
a
a
g
l
hl
l
t
17%
10%
10%
20%
37%
92%
8%
15%
2%
3%
5%
85%
17%
2%
1%
**
7%
10%
8%
9%
Can receive but not make calls/
incoming only
3
2
1
3
7
18
2
1
*
*
*
20
3
-
1
**
2
1
1
2
1%
1%
1%
1%
1%
1%
1%
*%
*%
1%
*%
1%
1%
-%
4%
**
1%
1%
1%
1%
16%
11%
6%
17%
33%
86%
9%
4%
1%
2%
2%
96%
14%
-%
3%
**
8%
5%
5%
8%
Line not working properly/ needs
to be repaired
*
*
-
*
3
6
-
2
*
-
*
3
-
-
*
**
-
-
-
-
*%
*%
-%
*%
*%
*%
-%
1%
*%
-%
*%
*%
-%
-%
1%
**
-%
-%
-%
-%
m
2%
6%
-%
6%
61%
100%
-%
39%
1%
-%
6%
58%
-%
-%
4%
**
-%
-%
-%
-%
No, do not have landline phone
26
10
4
15
169
309
43
45
3
2
11
308
12
1
*
**
6
6
2
10
7%
5%
2%
4%
19%
15%
22%
13%
7%
4%
10%
16%
4%
4%
2%
**
4%
3%
1%
6%
cd
f
j
ijk
s
7%
3%
1%
4%
48%
88%
12%
13%
1%
1%
3%
87%
3%
*%
*%
**
2%
2%
1%
3%
Don't know
-
-
-
-
1
1
-
-
-
-
-
1
-
-
-
**
-
-
-
-
-%
-%
-%
-%
*%
*%
-%
-%
-%
-%
-%
*%
-%
-%
-%
**
-%
-%
-%
-%
-%
-%
-%
-%
100%
100%
-%
-%
-%
-%
-%
100%
-%
-%
-%
**
-%
-%
-%
-%
HOUSEHOLD PHONE OWNERSHIP
FIXED ONLY
16
23
69
92
108
115
4
52
15
14
21
66
72
13
6
**
26
46
31
41
4%
11%
37%
23%
12%
6%
2%
16%
34%
26%
19%
3%
22%
40%
31%
**
18%
24%
19%
24%
a
abd
ab
l
hkl
hl
l
mp
13%
19%
58%
77%
90%
96%
4%
43%
12%
11%
18%
55%
60%
11%
5%
**
22%
38%
26%
34%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 30
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 22
Page 30
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC1. Is there a landline phone in your home that can be used to make and receive calls? (SINGLE CODE) PROMPTED
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
FIXED & MOBILE
305
171
115
287
590
1631
148
238
26
37
80
1547
250
18
12
**
115
135
127
122
88%
84%
61%
73%
68%
79%
76%
71%
59%
71%
71%
80%
75%
56%
67%
**
78%
72%
79%
70%
cd
cd
c
hijk
n
n
t
17%
10%
6%
16%
33%
91%
8%
13%
1%
2%
5%
87%
14%
1%
1%
**
6%
8%
7%
7%
MOBILE ONLY
22
10
3
13
157
296
43
39
3
2
9
301
11
1
*
**
5
6
2
9
6%
5%
1%
3%
18%
14%
22%
12%
6%
3%
8%
16%
3%
4%
2%
**
3%
3%
1%
5%
cd
c
f
j
hijk
s
7%
3%
1%
4%
46%
87%
13%
11%
1%
*%
3%
89%
3%
*%
*%
**
1%
2%
1%
3%
ALL FIXED
321
194
185
379
698
1746
152
290
40
51
102
1613
322
30
18
**
141
180
158
163
93%
95%
98%
96%
80%
85%
78%
87%
93%
96%
90%
84%
96%
96%
98%
**
96%
97%
99%
94%
a
a
g
l
hl
l
t
17%
10%
10%
20%
37%
92%
8%
15%
2%
3%
5%
85%
17%
2%
1%
**
7%
9%
8%
9%
ALL MOBILE
328
181
118
299
747
1927
191
276
28
39
90
1848
260
19
13
**
120
141
129
131
95%
89%
62%
76%
86%
94%
98%
83%
66%
74%
79%
96%
78%
60%
69%
**
82%
75%
81%
75%
bcd
cd
c
f
i
i
hijk
n
n
15%
9%
6%
14%
35%
91%
9%
13%
1%
2%
4%
87%
12%
1%
1%
**
6%
7%
6%
6%
NEITHER
3
-
2
2
13
14
-
6
*
*
2
8
1
-
-
**
1
1
-
1
1%
-%
1%
*%
2%
1%
-%
2%
*%
*%
2%
*%
*%
-%
-%
**
*%
*%
-%
1%
l
l
24%
-%
12%
12%
95%
100%
-%
42%
1%
1%
15%
56%
11%
-%
-%
**
5%
6%
-%
11%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 31
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 23
Page 31
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC2 (QC2A). Do you ever use this landline phone at home yourself to make and/or receive calls, for internet access or both? (MULTI CODE)
Base : Those with a landline phone at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
549
421
330
751
1304
3010
162
592
94
114
217
2585
461
98
106
86
243
218
232
229
Effective Weighted Sample
383
247
219
465
850
2049
140
386
61
70
153
1795
361
60
64
71
212
169
181
181
Total
321
194
185
379
698
1746
152
290
40
51
102
1613
322
30
18
8
141
180
158
163
17%
10%
10%
20%
37%
92%
8%
15%
**
3%
5%
85%
17%
**
1%
**
7%
9%
8%
9%
Yes to make calls
310
186
183
369
663
xx-xxxx-xxxx
145
279
**
50
99
1511
313
**
18
**
138
175
154
158
97%
96%
99%
97%
95%
94%
95%
97%
**
98%
97%
94%
97%
**
97%
**
98%
97%
97%
97%
b
l
17%
10%
10%
21%
37%
92%
8%
16%
**
3%
6%
84%
17%
**
1%
**
8%
10%
9%
9%
Yes to receive calls
305
183
180
363
651
1621
145
275
**
50
98
1495
308
**
17
**
137
171
154
154
95%
95%
97%
96%
93%
93%
95%
95%
**
98%
96%
93%
96%
**
96%
**
97%
95%
97%
94%
17%
10%
10%
21%
37%
92%
8%
16%
**
3%
6%
84%
17%
**
1%
**
8%
10%
9%
9%
Yes for internet access
170
89
32
121
292
984
96
104
**
13
30
982
112
**
4
**
57
55
71
41
53%
46%
17%
32%
42%
56%
63%
36%
**
26%
29%
61%
35%
**
20%
**
41%
30%
45%
25%
cd
cd
c
hijk
nop
rt
rt
16%
8%
3%
11%
27%
91%
9%
10%
**
1%
3%
91%
10%
**
*%
**
5%
5%
7%
4%
TOTAL PERSONALLY USE
317
190
184
374
681
1704
150
285
**
50
100
1574
317
**
18
**
139
177
156
161
99%
98%
100%
99%
98%
98%
99%
98%
**
99%
98%
98%
98%
**
100%
**
99%
98%
99%
98%
17%
10%
10%
20%
37%
92%
8%
15%
**
3%
5%
85%
17%
**
1%
**
7%
10%
8%
9%
No do not use landline at home
4
4
1
5
17
41
2
5
**
1
2
38
5
**
-
**
2
3
2
3
1%
2%
*%
1%
2%
2%
1%
2%
**
1%
2%
2%
2%
**
-%
**
1%
2%
1%
2%
10%
10%
2%
12%
39%
96%
4%
11%
**
1%
4%
88%
12%
**
-%
**
5%
7%
5%
7%
Don't know
-
-
-
-
1
1
-
-
**
-
-
1
-
**
-
**
-
-
-
-
-%
-%
-%
-%
*%
*%
-%
-%
**
-%
-%
*%
-%
**
-%
**
-%
-%
-%
-%
-%
-%
-%
-%
87%
100%
-%
-%
**
-%
-%
100%
-%
**
-%
**
-%
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 32
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 24
Page 32
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC3 (QC28). SHOWCARD Which of these do you consider to be your MAIN method of making and receiving telephone calls? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Mobile phone
98
29
5
34
327
1007
127
116
10
10
22
1029
29
2
2
**
16
13
12
17
28%
14%
3%
9%
38%
49%
65%
35%
23%
18%
19%
54%
9%
5%
11%
**
11%
7%
8%
10%
bcd
cd
c
f
jk
hijk
9%
3%
*%
3%
29%
88%
11%
10%
1%
1%
2%
90%
3%
*%
*%
**
1%
1%
1%
1%
Landline phone at home
228
167
176
344
501
968
62
201
31
40
84
825
293
29
15
**
125
168
142
151
66%
82%
93%
87%
58%
47%
32%
60%
71%
75%
74%
43%
88%
91%
80%
**
85%
90%
89%
87%
a
abd
ab
g
l
l
hl
hl
p
p
22%
16%
17%
33%
49%
94%
6%
20%
3%
4%
8%
80%
29%
3%
1%
**
12%
16%
14%
15%
Landline phone at work
14
6
6
12
19
50
5
10
2
3
5
45
10
1
1
**
5
4
6
4
4%
3%
3%
3%
2%
2%
3%
3%
5%
6%
4%
2%
3%
2%
6%
**
4%
2%
4%
2%
l
26%
11%
11%
22%
35%
92%
10%
18%
4%
6%
9%
82%
18%
1%
2%
**
10%
8%
11%
7%
Other
6
1
1
2
16
22
-
7
*
1
2
15
1
-
1
**
1
*
*
1
2%
*%
1%
*%
2%
1%
-%
2%
*%
1%
2%
1%
*%
-%
3%
**
*%
*%
*%
*%
l
m
m
25%
4%
4%
8%
71%
100%
-%
31%
*%
2%
10%
67%
5%
-%
2%
**
3%
1%
1%
3%
Don't know
1
1
1
2
5
8
1
*
*
-
*
9
1
1
-
**
1
1
-
1
*%
1%
1%
1%
1%
*%
*%
*%
*%
-%
*%
*%
*%
2%
-%
**
*%
*%
-%
1%
m
14%
14%
11%
25%
59%
85%
8%
1%
1%
-%
1%
99%
15%
6%
-%
**
6%
9%
-%
15%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 33
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 25
Page 33
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC4 (QC28A). SHOWCARD And thinking about when you are at home, which is your MAIN method of making and receiving telephone calls? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Landline phone at home
257
177
180
357
536
1122
76
219
33
42
89
976
303
30
16
**
133
170
149
154
74%
87%
95%
91%
62%
55%
39%
65%
77%
80%
79%
51%
91%
95%
87%
**
91%
91%
93%
89%
a
abd
a
g
l
l
hl
hl
p
p
21%
15%
15%
30%
45%
94%
6%
18%
3%
4%
7%
82%
25%
3%
1%
**
11%
14%
12%
13%
Mobile phone
82
24
5
29
305
898
119
106
9
8
22
920
25
2
2
**
13
12
9
15
24%
12%
3%
7%
35%
44%
61%
32%
20%
16%
19%
48%
7%
5%
10%
**
9%
7%
6%
9%
bcd
cd
c
f
jk
hijk
8%
2%
*%
3%
30%
88%
12%
10%
1%
1%
2%
90%
2%
*%
*%
**
1%
1%
1%
2%
Other
6
3
3
6
21
29
-
9
1
2
3
20
5
-
1
**
1
4
1
3
2%
1%
2%
1%
2%
1%
-%
3%
3%
3%
2%
1%
1%
-%
3%
**
*%
2%
1%
2%
l
22%
9%
11%
19%
70%
100%
-%
32%
5%
6%
9%
67%
16%
-%
2%
**
2%
14%
4%
12%
Don't know
1
1
1
2
7
7
-
1
*
*
*
7
1
-
-
**
1
1
*
1
*%
*%
*%
*%
1%
*%
-%
*%
*%
*%
*%
*%
*%
-%
-%
**
*%
*%
*%
*%
m
15%
12%
9%
21%
87%
92%
-%
9%
1%
2%
1%
90%
16%
-%
-%
**
7%
9%
6%
10%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 34
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 26
Page 34
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC5 (QC21B). SHOWCARD Which of these do you consider is your main supplier? (SINGLE CODE)
Base : Those with a landline phone at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
549
421
330
751
1304
3010
162
592
94
114
217
2585
461
98
106
86
243
218
232
229
Effective Weighted Sample
383
247
219
465
850
2049
140
386
61
70
153
1795
361
60
64
71
212
169
181
181
Total
321
194
185
379
698
1746
152
290
40
51
102
1613
322
30
18
8
141
180
158
163
17%
10%
10%
20%
37%
92%
8%
15%
**
3%
5%
85%
17%
**
1%
**
7%
9%
8%
9%
BT
155
101
137
239
367
827
67
161
**
32
57
735
196
**
13
**
84
112
96
100
48%
52%
74%
63%
53%
47%
44%
56%
**
62%
56%
46%
61%
**
72%
**
60%
62%
61%
61%
abd
ab
l
l
l
m
m
17%
11%
15%
27%
41%
92%
7%
18%
**
4%
6%
82%
22%
**
1%
**
9%
12%
11%
11%
Virgin Media (including NTL and
Telewest)
67
22
12
34
104
314
33
41
**
5
13
307
30
**
2
**
12
19
14
16
21%
11%
6%
9%
15%
18%
22%
14%
**
11%
13%
19%
9%
**
10%
**
8%
10%
9%
10%
bcd
h
19%
6%
3%
10%
30%
90%
9%
12%
**
2%
4%
88%
9%
**
1%
**
3%
5%
4%
5%
Talk Talk/ Carphone Warehouse
43
36
15
51
93
224
26
41
**
7
16
210
47
**
2
**
19
28
27
21
13%
19%
8%
13%
13%
13%
17%
14%
**
14%
15%
13%
15%
**
10%
**
14%
16%
17%
13%
c
c
c
n
17%
15%
6%
20%
37%
89%
10%
16%
**
3%
6%
84%
19%
**
1%
**
8%
11%
11%
8%
SkyTalk
30
8
3
11
58
230
19
21
**
2
5
230
9
**
1
**
8
1
4
5
9%
4%
2%
3%
8%
13%
13%
7%
**
4%
5%
14%
3%
**
3%
**
5%
1%
2%
3%
bcd
hjk
r
12%
3%
1%
4%
23%
92%
8%
8%
**
1%
2%
92%
4%
**
*%
**
3%
1%
2%
2%
Post Office
9
4
5
9
12
22
-
6
**
1
3
16
7
**
-
**
3
3
4
3
3%
2%
3%
2%
2%
1%
-%
2%
**
2%
3%
1%
2%
**
-%
**
2%
2%
2%
2%
l
o
39%
16%
24%
41%
54%
100%
-%
25%
**
5%
14%
74%
31%
**
-%
**
15%
16%
17%
14%
Other
16
19
10
29
48
90
4
15
**
4
5
80
27
**
1
**
14
13
12
15
5%
10%
5%
8%
7%
5%
3%
5%
**
7%
5%
5%
8%
**
3%
**
10%
7%
8%
9%
a
17%
20%
10%
30%
50%
95%
4%
16%
**
4%
5%
84%
29%
**
1%
**
15%
14%
13%
16%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 35
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 26
Page 35
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC5 (QC21B). SHOWCARD Which of these do you consider is your main supplier? (SINGLE CODE)
Base : Those with a landline phone at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
549
421
330
751
1304
3010
162
592
94
114
217
2585
461
98
106
86
243
218
232
229
Effective Weighted Sample
383
247
219
465
850
2049
140
386
61
70
153
1795
361
60
64
71
212
169
181
181
Total
321
194
185
379
698
1746
152
290
40
51
102
1613
322
30
18
8
141
180
158
163
17%
10%
10%
20%
37%
92%
8%
15%
**
3%
5%
85%
17%
**
1%
**
7%
9%
8%
9%
Don't know
1
4
3
7
16
38
3
5
**
-
3
35
5
**
*
**
1
3
1
3
*%
2%
2%
2%
2%
2%
2%
2%
**
-%
3%
2%
1%
**
2%
**
1%
2%
1%
2%
a
a
a
mp
1%
10%
7%
18%
41%
94%
7%
12%
**
-%
8%
87%
11%
**
1%
**
3%
9%
3%
8%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 36
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 27
Page 36
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC6A (QC13A). SHOWCARD Thinking about your home phone service only, please use this card to say how satisfied you are with the overall service provided by (MAIN SUPPLIER). (SINGLE CODE)
Base : Those with a landline phone at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
549
421
330
751
1304
3010
162
592
94
114
217
2585
461
98
106
86
243
218
232
229
Effective Weighted Sample
383
247
219
465
850
2049
140
386
61
70
153
1795
361
60
64
71
212
169
181
181
Total
321
194
185
379
698
1746
152
290
40
51
102
1613
322
30
18
8
141
180
158
163
17%
10%
10%
20%
37%
92%
8%
15%
**
3%
5%
85%
17%
**
1%
**
7%
9%
8%
9%
Base for %
319
193
183
377
693
1728
152
287
40
50
101
1597
321
29
18
8
141
180
158
163
17%
10%
10%
20%
37%
92%
8%
15%
**
3%
5%
85%
17%
**
1%
**
7%
10%
8%
9%
Very satisfied
182
117
124
240
415
979
70
152
**
28
56
897
205
**
9
**
83
122
100
105
57%
60%
67%
64%
60%
57%
46%
53%
**
56%
56%
56%
64%
**
50%
**
59%
68%
63%
64%
a
a
g
o
op
17%
11%
12%
23%
40%
93%
7%
14%
**
3%
5%
86%
20%
**
1%
**
8%
12%
10%
10%
Fairly satisfied
107
56
48
105
211
565
67
96
**
15
31
539
89
**
7
**
42
47
43
45
33%
29%
26%
28%
30%
33%
45%
34%
**
30%
30%
34%
28%
**
37%
**
30%
26%
27%
28%
f
n
17%
9%
8%
16%
33%
89%
11%
15%
**
2%
5%
85%
14%
**
1%
**
7%
7%
7%
7%
TOTAL SATISFIED
289
173
172
345
626
1543
137
248
**
43
87
1437
294
**
16
**
125
169
144
150
91%
89%
94%
91%
90%
89%
90%
86%
**
86%
86%
90%
91%
**
87%
**
89%
94%
91%
92%
h
17%
10%
10%
20%
37%
92%
8%
15%
**
3%
5%
85%
17%
**
1%
**
7%
10%
9%
9%
Neither
15
10
5
15
26
91
7
13
**
3
7
83
13
**
1
**
7
5
6
7
5%
5%
3%
4%
4%
5%
4%
5%
**
6%
7%
5%
4%
**
7%
**
5%
3%
4%
4%
15%
10%
5%
15%
27%
94%
7%
14%
**
3%
7%
86%
13%
**
1%
**
8%
6%
6%
7%
Fairly dissatisfied
8
3
4
7
19
53
4
13
**
1
4
45
6
**
1
**
4
2
5
2
2%
2%
2%
2%
3%
3%
3%
5%
**
2%
4%
3%
2%
**
3%
**
3%
1%
3%
1%
13%
5%
7%
12%
33%
92%
8%
23%
**
1%
7%
78%
11%
**
1%
**
6%
4%
8%
3%
Very dissatisfied
8
8
2
10
22
41
3
13
**
3
3
32
8
**
1
**
5
3
5
4
2%
4%
1%
3%
3%
2%
2%
5%
**
7%
3%
2%
3%
**
4%
**
4%
2%
3%
2%
l
l
17%
17%
5%
22%
49%
92%
8%
30%
**
7%
7%
72%
19%
**
1%
**
11%
8%
10%
9%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 37
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 27
Page 37
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QC6A (QC13A). SHOWCARD Thinking about your home phone service only, please use this card to say how satisfied you are with the overall service provided by (MAIN SUPPLIER). (SINGLE CODE)
Base : Those with a landline phone at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
549
421
330
751
1304
3010
162
592
94
114
217
2585
461
98
106
86
243
218
232
229
Effective Weighted Sample
383
247
219
465
850
2049
140
386
61
70
153
1795
361
60
64
71
212
169
181
181
Total
321
194
185
379
698
1746
152
290
40
51
102
1613
322
30
18
8
141
180
158
163
17%
10%
10%
20%
37%
92%
8%
15%
**
3%
5%
85%
17%
**
1%
**
7%
9%
8%
9%
TOTAL DISSATISFIED
15
11
7
17
41
94
8
26
**
4
7
77
15
**
1
**
9
6
9
6
5%
6%
4%
5%
6%
5%
5%
9%
**
8%
7%
5%
5%
**
6%
**
6%
3%
6%
3%
l
15%
10%
6%
17%
40%
92%
8%
26%
**
4%
7%
75%
14%
**
1%
**
9%
6%
9%
5%
Don't know
2
*
1
2
5
17
1
2
**
1
1
16
1
**
*
**
1
-
-
1
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 38
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 28
Page 38
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD1. How many mobile phones IN TOTAL do you AND members of your household use? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted
Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
One
(1.0)
90
73
87
160
304
470
33
109
13
14
50
391
135
12
8
**
52
83
54
81
26%
36%
46%
41%
35%
23%
17%
33%
31%
26%
44%
20%
40%
37%
43%
**
35%
45%
34%
47%
a
ab
a
l
l
hjl
s
qs
18%
15%
17%
32%
60%
94%
7%
22%
3%
3%
10%
78%
27%
2%
2%
**
10%
17%
11%
16%
Two
(2.0)
163
87
26
113
279
770
67
93
7
13
28
743
100
7
4
**
53
46
59
41
47%
43%
14%
29%
32%
37%
34%
28%
17%
25%
25%
39%
30%
22%
23%
**
36%
25%
37%
23%
cd
cd
c
hijk
rt
rt
20%
10%
3%
14%
33%
92%
8%
11%
1%
2%
3%
89%
12%
1%
1%
**
6%
6%
7%
5%
Three
(3.0)
46
17
3
19
103
365
42
40
4
3
7
372
18
*
1
**
10
8
11
7
13%
8%
1%
5%
12%
18%
22%
12%
10%
6%
6%
19%
6%
*%
3%
**
7%
5%
7%
4%
bcd
c
c
k
hjk
11%
4%
1%
5%
25%
89%
10%
10%
1%
1%
2%
91%
4%
*%
*%
**
2%
2%
3%
2%
Four or more
(4.0)
28
5
2
7
62
322
48
34
4
9
5
342
7
-
-
**
5
2
5
2
8%
2%
1%
2%
7%
16%
25%
10%
8%
16%
4%
18%
2%
-%
-%
**
3%
1%
3%
1%
bcd
f
k
k
hik
8%
1%
1%
2%
17%
86%
13%
9%
1%
2%
1%
92%
2%
-%
-%
**
1%
1%
1%
1%
None
(0.0)
19
23
71
94
120
128
4
58
15
14
23
73
74
13
6
**
27
46
31
43
5%
11%
38%
24%
14%
6%
2%
17%
34%
26%
21%
4%
22%
40%
31%
**
18%
25%
19%
25%
a
abd
ab
g
l
hkl
l
l
mp
14%
17%
54%
71%
91%
96%
3%
44%
11%
10%
17%
55%
56%
10%
4%
**
21%
35%
23%
32%
Don't know
-
-
-
-
1
1
-
-
-
-
-
1
-
-
-
**
-
-
-
-
-%
-%
-%
-%
*%
*%
-%
-%
-%
-%
-%
*%
-%
-%
-%
**
-%
-%
-%
-%
-%
-%
-%
-%
86%
100%
-%
-%
-%
-%
-%
100%
-%
-%
-%
**
-%
-%
-%
-%
Mean mobiles in
household
1.9
1.5
.8
1.2
1.6
2.1
2.5
1.7
1.3
1.6
1.3
2.3
1.3
.8
1.0
**
1.4
1.1
1.4
1.1
bcd
cd
c
f
ik
k
hijk
no
n
rt
rt
Standard deviation
.97
.88
.81
.92
1.09
1.12
1.10
1.19
1.27
1.38
1.00
1.09
.93
.79
.84
**
.98
.88
.98
.87
Standard error
.04
.04
.04
.03
.03
.02
.08
.05
.13
.13
.06
.02
.04
.08
.08
**
.06
.06
.06
.06

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 38
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 39
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 28
Page 39
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD1. How many mobile phones IN TOTAL do you AND members of your household use? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
HOUSEHOLD PHONE OWNERSHIP
FIXED ONLY
16
23
69
92
108
115
4
52
15
14
21
66
72
13
6
**
26
46
31
41
4%
11%
37%
23%
12%
6%
2%
16%
34%
26%
19%
3%
22%
40%
31%
**
18%
24%
19%
24%
a
abd
ab
l
hkl
hl
l
mp
13%
19%
58%
77%
90%
96%
4%
43%
12%
11%
18%
55%
60%
11%
5%
**
22%
38%
26%
34%
FIXED & MOBILE
305
171
115
287
590
1631
148
238
26
37
80
1547
250
18
12
**
115
135
127
122
88%
84%
61%
73%
68%
79%
76%
71%
59%
71%
71%
80%
75%
56%
67%
**
78%
72%
79%
70%
cd
cd
c
hijk
n
n
t
17%
10%
6%
16%
33%
91%
8%
13%
1%
2%
5%
87%
14%
1%
1%
**
6%
8%
7%
7%
MOBILE ONLY
22
10
3
13
157
296
43
39
3
2
9
301
11
1
*
**
5
6
2
9
6%
5%
1%
3%
18%
14%
22%
12%
6%
3%
8%
16%
3%
4%
2%
**
3%
3%
1%
5%
cd
c
f
j
hijk
s
7%
3%
1%
4%
46%
87%
13%
11%
1%
*%
3%
89%
3%
*%
*%
**
1%
2%
1%
3%
ALL FIXED
321
194
185
379
698
1746
152
290
40
51
102
1613
322
30
18
**
141
180
158
163
93%
95%
98%
96%
80%
85%
78%
87%
93%
96%
90%
84%
96%
96%
98%
**
96%
97%
99%
94%
a
a
g
l
hl
l
t
17%
10%
10%
20%
37%
92%
8%
15%
2%
3%
5%
85%
17%
2%
1%
**
7%
9%
8%
9%
ALL MOBILE
328
181
118
299
747
1927
191
276
28
39
90
1848
260
19
13
**
120
141
129
131
95%
89%
62%
76%
86%
94%
98%
83%
66%
74%
79%
96%
78%
60%
69%
**
82%
75%
81%
75%
bcd
cd
c
f
i
i
hijk
n
n
15%
9%
6%
14%
35%
91%
9%
13%
1%
2%
4%
87%
12%
1%
1%
**
6%
7%
6%
6%
NEITHER
3
-
2
2
13
14
-
6
*
*
2
8
1
-
-
**
1
1
-
1
1%
-%
1%
*%
2%
1%
-%
2%
*%
*%
2%
*%
*%
-%
-%
**
*%
*%
-%
1%
l
l
24%
-%
12%
12%
95%
100%
-%
42%
1%
1%
15%
56%
11%
-%
-%
**
5%
6%
-%
11%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 40
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 29
Page 40
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD2. Do you personally use a mobile phone? How many mobile phones with different telephone numbers do you use at least once a month? Please include any phones used for work or other purposes. (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted
Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
No
(0.0)
11
12
19
31
45
48
3
13
1
1
6
36
26
3
1
**
8
18
10
16
3%
6%
10%
8%
5%
2%
1%
4%
2%
2%
5%
2%
8%
10%
5%
**
5%
9%
6%
9%
a
a
l
l
23%
24%
38%
62%
90%
95%
5%
27%
2%
2%
12%
72%
52%
6%
2%
**
16%
36%
20%
31%
1
(1.0)
300
162
99
260
675
1762
179
248
23
36
83
xx-xxxx-xxxx
227
16
12
**
107
120
116
111
87%
79%
52%
66%
78%
86%
92%
74%
54%
68%
73%
88%
68%
50%
63%
**
73%
64%
72%
64%
bcd
cd
c
f
i
i
hijk
n
t
15%
8%
5%
13%
35%
91%
9%
13%
1%
2%
4%
87%
12%
1%
1%
**
6%
6%
6%
6%
2
(2.0)
15
7
*
8
24
103
10
13
4
2
1
101
7
-
*
**
4
3
2
5
4%
4%
*%
2%
3%
5%
5%
4%
10%
3%
1%
5%
2%
-%
2%
**
3%
2%
2%
3%
cd
c
hk
k
13%
6%
*%
7%
21%
91%
9%
11%
4%
2%
1%
89%
6%
-%
*%
**
4%
3%
2%
4%
3
(3.0)
1
*
-
*
2
12
-
1
-
-
*
10
*
-
-
**
*
-
*
-
*%
*%
-%
*%
*%
1%
-%
*%
-%
-%
*%
1%
*%
-%
-%
**
*%
-%
*%
-%
9%
4%
-%
4%
15%
100%
-%
13%
-%
-%
*%
89%
4%
-%
-%
**
4%
-%
4%
-%
4 or more
(4.0)
1
-
-
-
2
2
-
1
-
-
-
1
-
-
-
**
-
-
-
-
*%
-%
-%
-%
*%
*%
-%
*%
-%
-%
-%
*%
-%
-%
-%
**
-%
-%
-%
-%
26%
-%
-%
-%
71%
100%
-%
48%
-%
-%
-%
55%
-%
-%
-%
**
-%
-%
-%
-%
No mobiles in household (0.0)
19
23
71
94
121
129
4
58
15
14
23
74
74
13
6
**
27
46
31
43
5%
11%
38%
24%
14%
6%
2%
17%
34%
26%
21%
4%
22%
40%
31%
**
18%
25%
19%
25%
a
abd
ab
g
l
hkl
l
l
mp
14%
17%
53%
70%
91%
96%
3%
43%
11%
10%
17%
56%
55%
10%
4%
**
20%
35%
23%
32%
Mean mobiles used
1.0
.9
.5
.7
.8
1.0
1.0
.8
.7
.8
.8
1.0
.7
.5
.7
**
.8
.7
.8
.7
bcd
cd
c
k
hijk
n
n
rt
Standard deviation
.40
.45
.50
.50
.47
.41
.29
.52
.64
.51
.46
.37
.50
.51
.52
**
.49
.50
.48
.52
Standard error
.02
.02
.03
.02
.01
.01
.02
.02
.06
.05
.03
.01
.02
.05
.05
**
.03
.03
.03
.03
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 41
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 29
Page 41
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD2. Do you personally use a mobile phone? How many mobile phones with different telephone numbers do you use at least once a month? Please include any phones used for work or other purposes. (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
PERSONALLY USE MOBILE
Yes
316
169
99
268
702
1879
188
263
28
38
84
1812
234
16
12
**
112
123
119
115
91%
83%
52%
68%
81%
91%
97%
79%
64%
72%
74%
94%
70%
50%
64%
**
76%
66%
74%
66%
bcd
cd
c
f
i
hijk
n
n
rt
15%
8%
5%
13%
34%
91%
9%
13%
1%
2%
4%
87%
11%
1%
1%
**
5%
6%
6%
6%
No
30
35
90
125
165
175
7
71
16
15
29
109
99
16
7
**
35
64
41
58
9%
17%
48%
32%
19%
9%
3%
21%
36%
28%
26%
6%
30%
50%
36%
**
24%
34%
26%
34%
a
abd
ab
g
l
hl
l
l
mp
q
q
17%
19%
49%
68%
90%
96%
4%
39%
9%
8%
16%
60%
54%
9%
4%
**
19%
35%
23%
32%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 42
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 30
Page 42
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD3 (QD10). Which mobile network do you use most often? (SINGLE CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
543
357
175
532
1297
3189
198
520
65
77
169
2872
340
62
69
61
189
151
182
158
Effective Weighted Sample
375
214
123
337
858
2166
171
342
40
50
126
1982
270
39
42
51
167
117
145
126
Total
316
169
99
268
702
1879
188
263
28
38
84
1812
234
16
12
6
112
123
119
115
15%
8%
5%
13%
34%
91%
9%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
6%
6%
O2 (formerly BTCellnet)
83
31
17
47
165
501
40
64
**
**
16
477
38
**
**
**
19
19
20
18
26%
18%
17%
18%
24%
27%
21%
24%
**
**
19%
26%
16%
**
**
**
17%
15%
17%
15%
bcd
mo
mno
15%
6%
3%
9%
31%
93%
7%
12%
**
**
3%
88%
7%
**
**
**
3%
4%
4%
3%
Orange
72
44
30
74
164
437
29
67
**
**
18
396
64
**
**
**
30
34
33
32
23%
26%
31%
28%
23%
23%
15%
25%
**
**
22%
22%
27%
**
**
**
27%
28%
28%
27%
g
p
mnp
16%
9%
7%
16%
35%
94%
6%
14%
**
**
4%
85%
14%
**
**
**
6%
7%
7%
7%
Vodafone
64
25
18
42
111
366
27
44
**
**
12
351
37
**
**
**
19
18
22
15
20%
15%
18%
16%
16%
20%
14%
17%
**
**
15%
19%
16%
**
**
**
17%
15%
19%
13%
16%
6%
5%
11%
28%
93%
7%
11%
**
**
3%
89%
10%
**
**
**
5%
5%
6%
4%
TMobile (formerly One2One)
28
19
8
27
85
192
53
25
**
**
10
229
25
**
**
**
13
12
13
12
9%
11%
8%
10%
12%
10%
28%
9%
**
**
12%
13%
11%
**
**
**
11%
10%
11%
11%
f
p
p
11%
8%
3%
11%
34%
76%
21%
10%
**
**
4%
91%
10%
**
**
**
5%
5%
5%
5%
'3'
13
4
-
4
45
121
25
13
**
**
4
134
3
**
**
**
3
*
2
1
4%
2%
-%
1%
6%
6%
14%
5%
**
**
5%
7%
1%
**
**
**
2%
*%
1%
1%
cd
f
9%
2%
-%
2%
31%
83%
17%
9%
**
**
3%
91%
2%
**
**
**
2%
*%
1%
1%
Virgin Media/ Any Virgin
33
14
5
19
44
118
5
17
**
**
7
106
17
**
**
**
10
7
8
9
10%
8%
5%
7%
6%
6%
3%
7%
**
**
8%
6%
7%
**
**
**
9%
6%
7%
8%
hl
27%
12%
4%
15%
36%
96%
4%
14%
**
**
5%
86%
14%
**
**
**
8%
6%
7%
7%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 43
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 30
Page 43
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD3 (QD10). Which mobile network do you use most often? (SINGLE CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
543
357
175
532
1297
3189
198
520
65
77
169
2872
340
62
69
61
189
151
182
158
Effective Weighted Sample
375
214
123
337
858
2166
171
342
40
50
126
1982
270
39
42
51
167
117
145
126
Total
316
169
99
268
702
1879
188
263
28
38
84
1812
234
16
12
6
112
123
119
115
15%
8%
5%
13%
34%
91%
9%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
6%
6%
Tesco
16
17
6
23
46
89
2
16
**
**
7
75
20
**
**
**
9
12
8
13
5%
10%
6%
9%
7%
5%
1%
6%
**
**
8%
4%
9%
**
**
**
8%
10%
6%
11%
a
g
l
l
18%
19%
6%
25%
50%
98%
3%
18%
**
**
7%
82%
22%
**
**
**
9%
13%
8%
14%
Other
3
6
3
9
16
28
4
6
**
**
3
27
8
**
**
**
3
5
3
5
1%
4%
3%
3%
2%
1%
2%
2%
**
**
3%
1%
3%
**
**
**
3%
4%
2%
5%
a
a
9%
19%
8%
27%
50%
88%
12%
18%
**
**
8%
83%
26%
**
**
**
10%
15%
9%
17%
Don't know
4
9
13
23
26
26
3
11
**
**
6
17
21
**
**
**
6
15
11
10
1%
6%
13%
8%
4%
1%
1%
4%
**
**
7%
1%
9%
**
**
**
5%
12%
9%
9%
a
ab
a
l
l
q
13%
33%
46%
79%
92%
92%
10%
39%
**
**
21%
61%
74%
**
**
**
21%
53%
38%
35%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 44
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 31
Page 44
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD4 (QD24B). Do you personally use a smartphone? IF UNSURE - A smartphone is a phone on which you can easily access emails, download files and applications, as well as view websites and generally surf the internet. Popular brands of
smartphone include BlackBerry, iPhone and Android phones such as the HTC Desire.
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
543
357
175
532
1297
3189
198
520
65
77
169
2872
340
62
69
61
189
151
182
158
Effective Weighted Sample
375
214
123
337
858
2166
171
342
40
50
126
1982
270
39
42
51
167
117
145
126
Total
316
169
99
268
702
1879
188
263
28
38
84
1812
234
16
12
6
112
123
119
115
15%
8%
5%
13%
34%
91%
9%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
6%
6%
Yes
66
13
1
13
180
784
97
78
**
**
10
807
12
**
**
**
11
1
7
4
21%
7%
1%
5%
26%
42%
52%
30%
**
**
12%
45%
5%
**
**
**
9%
1%
6%
4%
bcd
c
c
f
k
k
hijk
rt
r
7%
1%
*%
2%
20%
89%
11%
9%
**
**
1%
91%
1%
**
**
**
1%
*%
1%
*%
No
250
155
98
253
520
1090
90
184
**
**
73
999
221
**
**
**
101
120
110
111
79%
92%
99%
94%
74%
58%
48%
70%
**
**
88%
55%
94%
**
**
**
91%
98%
92%
96%
a
abd
a
g
l
l
l
hjl
qs
q
21%
13%
8%
21%
44%
92%
8%
16%
**
**
6%
84%
19%
**
**
**
9%
10%
9%
9%
Don't know
1
2
*
2
3
5
1
*
**
**
-
6
2
**
**
**
-
2
2
-
*%
1%
*%
1%
*%
*%
*%
*%
**
**
-%
*%
1%
**
**
**
-%
1%
1%
-%
18%
26%
3%
29%
47%
88%
14%
4%
**
**
-%
96%
26%
**
**
**
-%
26%
26%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 45
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 32
Page 45
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD5 (QD39). SHOWCARD Which brand or type of smartphone do you have? IF MORE THAN ONE - Which one do you use most often? (SINGLE CODE)
Base : Those with a smartphone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
~b
~c
*d
e
f
g
h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
95
30
3
33
300
1204
96
118
13
15
19
1184
21
3
6
3
20
1
14
7
Effective Weighted Sample
68
22
2
24
202
828
84
85
9
11
15
822
19
2
4
2
18
1
13
6
Total
66
13
1
13
180
784
97
78
7
11
10
807
12
1
1
*
11
1
7
4
**
**
**
**
20%
89%
**
9%
**
**
**
91%
**
**
**
**
**
**
**
**
Apple iPhone
**
**
**
**
40
276
**
23
**
**
**
287
**
**
**
**
**
**
**
**
**
**
**
**
22%
35%
**
30%
**
**
**
36%
**
**
**
**
**
**
**
**
**
**
**
**
13%
89%
**
8%
**
**
**
93%
**
**
**
**
**
**
**
**
BlackBerry
**
**
**
**
55
184
**
17
**
**
**
199
**
**
**
**
**
**
**
**
**
**
**
**
31%
23%
**
22%
**
**
**
25%
**
**
**
**
**
**
**
**
**
**
**
**
26%
85%
**
8%
**
**
**
92%
**
**
**
**
**
**
**
**
HTC
**
**
**
**
21
119
**
9
**
**
**
125
**
**
**
**
**
**
**
**
**
**
**
**
12%
15%
**
12%
**
**
**
15%
**
**
**
**
**
**
**
**
**
**
**
**
16%
89%
**
7%
**
**
**
93%
**
**
**
**
**
**
**
**
Samsung
**
**
**
**
24
95
**
9
**
**
**
96
**
**
**
**
**
**
**
**
**
**
**
**
13%
12%
**
11%
**
**
**
12%
**
**
**
**
**
**
**
**
**
**
**
**
23%
91%
**
8%
**
**
**
92%
**
**
**
**
**
**
**
**
Nokia
**
**
**
**
11
39
**
4
**
**
**
40
**
**
**
**
**
**
**
**
**
**
**
**
6%
5%
**
5%
**
**
**
5%
**
**
**
**
**
**
**
**
**
**
**
**
24%
87%
**
9%
**
**
**
91%
**
**
**
**
**
**
**
**
Sony Ericsson
**
**
**
**
10
30
**
6
**
**
**
26
**
**
**
**
**
**
**
**
**
**
**
**
6%
4%
**
7%
**
**
**
3%
**
**
**
**
**
**
**
**
l
**
**
**
**
32%
94%
**
19%
**
**
**
83%
**
**
**
**
**
**
**
**
LG
**
**
**
**
7
13
**
2
**
**
**
12
**
**
**
**
**
**
**
**
**
**
**
**
4%
2%
**
3%
**
**
**
1%
**
**
**
**
**
**
**
**
**
**
**
**
49%
96%
**
15%
**
**
**
85%
**
**
**
**
**
**
**
**
Other
**
**
**
**
9
22
**
7
**
**
**
16
**
**
**
**
**
**
**
**
**
**
**
**
5%
3%
**
9%
**
**
**
2%
**
**
**
**
**
**
**
**
l
**
**
**
**
39%
98%
**
30%
**
**
**
70%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 46
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 32
Page 46
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD5 (QD39). SHOWCARD Which brand or type of smartphone do you have? IF MORE THAN ONE - Which one do you use most often? (SINGLE CODE)
Base : Those with a smartphone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
~b
~c
*d
e
f
g
h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
95
30
3
33
300
1204
96
118
13
15
19
1184
21
3
6
3
20
1
14
7
Effective Weighted Sample
68
22
2
24
202
828
84
85
9
11
15
822
19
2
4
2
18
1
13
6
Total
66
13
1
13
180
784
97
78
7
11
10
807
12
1
1
*
11
1
7
4
**
**
**
**
20%
89%
**
9%
**
**
**
91%
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
4
7
**
1
**
**
**
7
**
**
**
**
**
**
**
**
**
**
**
**
2%
1%
**
1%
**
**
**
1%
**
**
**
**
**
**
**
**
a
**
**
**
**
51%
89%
**
12%
**
**
**
88%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 47
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 33
Page 47
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD6 (QD40). SHOWCARD And which operating system is on your smartphone? This means the software which runs on your phone and determines the phone's appearance, interaction and functions. (SINGLE CODE)
Base : Those with a smartphone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
~b
~c
*d
e
f
g
h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
95
30
3
33
300
1204
96
118
13
15
19
1184
21
3
6
3
20
1
14
7
Effective Weighted Sample
68
22
2
24
202
828
84
85
9
11
15
822
19
2
4
2
18
1
13
6
Total
66
13
1
13
180
784
97
78
7
11
10
807
12
1
1
*
11
1
7
4
**
**
**
**
20%
89%
**
9%
**
**
**
91%
**
**
**
**
**
**
**
**
Apple iOS
**
**
**
**
37
263
**
23
**
**
**
273
**
**
**
**
**
**
**
**
**
**
**
**
20%
34%
**
30%
**
**
**
34%
**
**
**
**
**
**
**
**
**
**
**
**
12%
89%
**
8%
**
**
**
93%
**
**
**
**
**
**
**
**
Android
**
**
**
**
58
244
**
23
**
**
**
244
**
**
**
**
**
**
**
**
**
**
**
**
32%
31%
**
29%
**
**
**
30%
**
**
**
**
**
**
**
**
**
**
**
**
22%
92%
**
9%
**
**
**
92%
**
**
**
**
**
**
**
**
RIM BlackBerry OS
**
**
**
**
49
157
**
15
**
**
**
176
**
**
**
**
**
**
**
**
**
**
**
**
27%
20%
**
19%
**
**
**
22%
**
**
**
**
**
**
**
**
f
**
**
**
**
26%
83%
**
8%
**
**
**
93%
**
**
**
**
**
**
**
**
Microsoft Windows
**
**
**
**
9
25
**
2
**
**
**
24
**
**
**
**
**
**
**
**
**
**
**
**
5%
3%
**
3%
**
**
**
3%
**
**
**
**
**
**
**
**
**
**
**
**
34%
94%
**
8%
**
**
**
92%
**
**
**
**
**
**
**
**
Symbian
**
**
**
**
2
9
**
2
**
**
**
11
**
**
**
**
**
**
**
**
**
**
**
**
1%
1%
**
3%
**
**
**
1%
**
**
**
**
**
**
**
**
**
**
**
**
17%
73%
**
16%
**
**
**
86%
**
**
**
**
**
**
**
**
Other
**
**
**
**
5
12
**
5
**
**
**
9
**
**
**
**
**
**
**
**
**
**
**
**
3%
2%
**
6%
**
**
**
1%
**
**
**
**
**
**
**
**
l
**
**
**
**
36%
91%
**
37%
**
**
**
64%
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
20
73
**
8
**
**
**
70
**
**
**
**
**
**
**
**
**
**
**
**
11%
9%
**
11%
**
**
**
9%
**
**
**
**
**
**
**
**
**
**
**
**
26%
93%
**
11%
**
**
**
90%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 48
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 34
Page 48
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD7 (QD11). SHOWCARD Which of these best describes the mobile package you personally use most often? (SINGLE CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
543
357
175
532
1297
3189
198
520
65
77
169
2872
340
62
69
61
189
151
182
158
Effective Weighted Sample
375
214
123
337
858
2166
171
342
40
50
126
1982
270
39
42
51
167
117
145
126
Total
316
169
99
268
702
1879
188
263
28
38
84
1812
234
16
12
6
112
123
119
115
15%
8%
5%
13%
34%
91%
9%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
6%
6%
Prepay/ Pay as you go
186
134
90
223
489
864
78
169
**
**
63
771
193
**
**
**
83
111
90
103
59%
79%
91%
83%
70%
46%
41%
64%
**
**
75%
43%
82%
**
**
**
74%
90%
76%
89%
a
abd
a
l
l
l
hl
qs
qs
20%
14%
10%
24%
52%
92%
8%
18%
**
**
7%
82%
21%
**
**
**
9%
12%
10%
11%
Postpay/ monthly contract
127
34
8
42
209
1001
111
91
**
**
18
1030
38
**
**
**
27
11
27
11
40%
20%
8%
16%
30%
53%
59%
35%
**
**
22%
57%
16%
**
**
**
24%
9%
22%
10%
bcd
c
c
k
hijk
rt
rt
11%
3%
1%
4%
19%
90%
10%
8%
**
**
2%
92%
3%
**
**
**
2%
1%
2%
1%
Other
1
1
2
3
3
8
-
2
**
**
1
6
3
**
**
**
2
*
2
1
*%
1%
2%
1%
*%
*%
-%
1%
**
**
2%
*%
1%
**
**
**
2%
*%
1%
1%
l
l
11%
13%
19%
32%
32%
100%
-%
21%
**
**
17%
80%
32%
**
**
**
26%
6%
19%
13%
Don't know
2
1
-
1
2
5
-
1
**
**
1
5
1
**
**
**
-
1
1
-
1%
*%
-%
*%
*%
*%
-%
*%
**
**
1%
*%
*%
**
**
**
-%
*%
*%
-%
39%
11%
-%
11%
40%
100%
-%
16%
**
**
16%
85%
11%
**
**
**
-%
11%
11%
-%
CONTRACT TYPE
Subsidised handset
103
27
6
33
183
881
102
73
**
**
14
918
30
**
**
**
21
9
22
8
33%
16%
6%
12%
26%
47%
54%
28%
**
**
16%
51%
13%
**
**
**
19%
7%
18%
7%
bcd
c
k
hijk
rt
rt
10%
3%
1%
3%
19%
89%
10%
7%
**
**
1%
93%
3%
**
**
**
2%
1%
2%
1%
SIM only
22
6
2
8
23
110
7
18
**
**
5
100
7
**
**
**
5
2
5
2
7%
3%
2%
3%
3%
6%
4%
7%
**
**
6%
6%
3%
**
**
**
4%
2%
4%
2%
cd
19%
5%
2%
7%
19%
93%
6%
15%
**
**
4%
85%
6%
**
**
**
4%
2%
4%
2%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 49
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 35
Page 49
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD8 (QD11A). When you signed up for your current mobile contract did you get a handset with the contract or did you only get a SIM card? (SINGLE CODE)
Base : Those who use a postpay/ contract mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
*b
~c
d
e
f
g
h
~i
~j
*k
l
*m
~n
~o
~p
*q
~r
*s
~t
Unweighted total
196
75
12
87
350
1542
110
145
14
15
34
1510
62
9
9
7
49
13
43
19
Effective Weighted Sample
141
52
10
61
246
1083
97
101
11
11
27
1073
52
7
7
5
43
11
36
17
Total
127
34
8
42
209
1001
111
91
9
9
18
1030
38
2
1
1
27
11
27
11
11%
**
**
**
19%
90%
10%
8%
**
**
**
92%
**
**
**
**
**
**
**
**
Handset and contract
103
**
**
**
183
881
102
73
**
**
**
918
**
**
**
**
**
**
**
**
81%
**
**
**
88%
88%
92%
80%
**
**
**
89%
**
**
**
**
**
**
**
**
hk
10%
**
**
**
19%
89%
10%
7%
**
**
**
93%
**
**
**
**
**
**
**
**
SIM card only
22
**
**
**
23
110
7
18
**
**
**
100
**
**
**
**
**
**
**
**
17%
**
**
**
11%
11%
7%
19%
**
**
**
10%
**
**
**
**
**
**
**
**
l
l
19%
**
**
**
19%
93%
6%
15%
**
**
**
85%
**
**
**
**
**
**
**
**
Don't know
2
**
**
**
3
11
1
*
**
**
**
12
**
**
**
**
**
**
**
**
1%
**
**
**
1%
1%
1%
*%
**
**
**
1%
**
**
**
**
**
**
**
**
13%
**
**
**
26%
91%
10%
1%
**
**
**
99%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 50
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 36
Page 50
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD9A (QD4A). SHOWCARD How often, if at all, do you use your mobile phone to send or receive text messages? (SINGLE CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
543
357
175
532
1297
3189
198
520
65
77
169
2872
340
62
69
61
189
151
182
158
Effective Weighted Sample
375
214
123
337
858
2166
171
342
40
50
126
1982
270
39
42
51
167
117
145
126
Total
316
169
99
268
702
1879
188
263
28
38
84
1812
234
16
12
6
112
123
119
115
15%
8%
5%
13%
34%
91%
9%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
6%
6%
Several times a day
76
21
5
26
235
864
75
72
**
**
10
871
22
**
**
**
7
15
9
13
24%
13%
5%
10%
33%
46%
40%
27%
**
**
12%
48%
9%
**
**
**
6%
12%
8%
11%
bcd
c
k
hijk
8%
2%
1%
3%
25%
92%
8%
8%
**
**
1%
93%
2%
**
**
**
1%
2%
1%
1%
Every day
64
16
5
20
126
370
48
48
**
**
12
372
18
**
**
**
8
10
13
5
20%
9%
5%
8%
18%
20%
25%
18%
**
**
14%
21%
8%
**
**
**
7%
8%
11%
5%
bcd
15%
4%
1%
5%
30%
88%
11%
11%
**
**
3%
89%
4%
**
**
**
2%
2%
3%
1%
Several times a week
54
26
6
32
85
235
30
33
**
**
9
234
27
**
**
**
13
14
15
12
17%
15%
7%
12%
12%
13%
16%
13%
**
**
11%
13%
12%
**
**
**
11%
12%
13%
10%
c
c
20%
10%
2%
12%
32%
88%
11%
13%
**
**
3%
88%
10%
**
**
**
5%
5%
6%
4%
At least once a week
39
22
4
26
47
111
16
17
**
**
8
110
23
**
**
**
11
12
10
13
12%
13%
4%
10%
7%
6%
9%
7%
**
**
9%
6%
10%
**
**
**
9%
10%
9%
11%
c
c
c
l
30%
18%
3%
20%
37%
87%
13%
14%
**
**
6%
86%
18%
**
**
**
8%
10%
8%
10%
At least once a month
22
15
6
20
31
62
5
15
**
**
5
52
18
**
**
**
8
10
10
9
7%
9%
6%
8%
4%
3%
3%
6%
**
**
6%
3%
8%
**
**
**
7%
8%
8%
8%
l
l
33%
22%
8%
30%
46%
93%
8%
23%
**
**
7%
78%
27%
**
**
**
12%
15%
14%
13%
Less than once a month
23
17
10
28
39
66
3
16
**
**
7
53
26
**
**
**
14
12
14
12
7%
10%
11%
10%
6%
3%
2%
6%
**
**
8%
3%
11%
**
**
**
13%
10%
12%
11%
l
l
p
34%
25%
15%
40%
57%
95%
5%
23%
**
**
10%
77%
38%
**
**
**
21%
17%
20%
18%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 51
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 36
Page 51
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD9A (QD4A). SHOWCARD How often, if at all, do you use your mobile phone to send or receive text messages? (SINGLE CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
543
357
175
532
1297
3189
198
520
65
77
169
2872
340
62
69
61
189
151
182
158
Effective Weighted Sample
375
214
123
337
858
2166
171
342
40
50
126
1982
270
39
42
51
167
117
145
126
Total
316
169
99
268
702
1879
188
263
28
38
84
1812
234
16
12
6
112
123
119
115
15%
8%
5%
13%
34%
91%
9%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
6%
6%
Never
38
52
63
115
140
171
11
60
**
**
34
119
100
**
**
**
51
49
48
52
12%
31%
64%
43%
20%
9%
6%
23%
**
**
40%
7%
43%
**
**
**
46%
40%
40%
45%
a
abd
ab
l
hl
l
hl
m
21%
29%
35%
64%
77%
95%
6%
33%
**
**
19%
66%
55%
**
**
**
28%
27%
27%
29%
TOTAL AT LEAST ONCE A
WEEK
233
85
20
105
492
1580
169
171
**
**
38
1587
90
**
**
**
38
52
47
42
74%
50%
20%
39%
70%
84%
90%
65%
**
**
46%
88%
38%
**
**
**
34%
42%
40%
37%
bcd
cd
c
ik
hijk
13%
5%
1%
6%
28%
90%
10%
10%
**
**
2%
90%
5%
**
**
**
2%
3%
3%
2%
TOTAL EVER
279
117
36
153
562
1707
178
202
**
**
50
xx-xxxx-xxxx
135
**
**
**
60
74
71
63
88%
69%
36%
57%
80%
91%
94%
77%
**
**
59%
93%
57%
**
**
**
54%
60%
60%
55%
bcd
cd
c
ik
hijk
p
15%
6%
2%
8%
30%
90%
9%
11%
**
**
3%
89%
7%
**
**
**
3%
4%
4%
3%
Don't know
*
*
-
*
*
1
-
*
**
**
*
*
-
**
**
**
-
-
-
-
*%
*%
-%
*%
*%
*%
-%
*%
**
**
*%
*%
-%
**
**
**
-%
-%
-%
-%
l
m
27%
50%
-%
50%
77%
100%
-%
55%
**
**
55%
27%
-%
**
**
**
-%
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 52
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 37
Page 52
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD9B (QD4B). SHOWCARD And how often, it at all, do you use your mobile phone to make calls? (SINGLE CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
543
357
175
532
1297
3189
198
520
65
77
169
2872
340
62
69
61
189
151
182
158
Effective Weighted Sample
375
214
123
337
858
2166
171
342
40
50
126
1982
270
39
42
51
167
117
145
126
Total
316
169
99
268
702
1879
188
263
28
38
84
1812
234
16
12
6
112
123
119
115
15%
8%
5%
13%
34%
91%
9%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
6%
6%
Several times a day
70
17
4
20
187
719
80
58
**
**
10
742
17
**
**
**
9
9
6
11
22%
10%
4%
8%
27%
38%
42%
22%
**
**
12%
41%
7%
**
**
**
8%
7%
5%
9%
bcd
c
k
hijk
9%
2%
*%
3%
23%
90%
10%
7%
**
**
1%
93%
2%
**
**
**
1%
1%
1%
1%
Every day
72
21
6
27
140
419
54
46
**
**
12
431
21
**
**
**
12
10
12
9
23%
13%
6%
10%
20%
22%
29%
17%
**
**
15%
24%
9%
**
**
**
11%
8%
10%
8%
bcd
c
hjk
m
15%
5%
1%
6%
29%
88%
11%
10%
**
**
3%
90%
4%
**
**
**
2%
2%
3%
2%
Several times a week
67
43
11
54
129
317
35
62
**
**
19
293
46
**
**
**
20
26
22
24
21%
25%
11%
20%
18%
17%
18%
24%
**
**
23%
16%
20%
**
**
**
18%
21%
19%
21%
c
c
c
l
mn
19%
12%
3%
15%
37%
90%
10%
17%
**
**
5%
83%
13%
**
**
**
6%
7%
6%
7%
At least once a week
49
37
14
52
86
186
12
29
**
**
14
167
46
**
**
**
21
25
27
19
16%
22%
15%
19%
12%
10%
6%
11%
**
**
17%
9%
20%
**
**
**
19%
20%
23%
16%
l
25%
19%
7%
26%
44%
95%
6%
15%
**
**
7%
85%
23%
**
**
**
11%
13%
14%
10%
At least once a month
25
19
14
33
53
99
3
21
**
**
4
81
28
**
**
**
12
16
13
15
8%
11%
15%
12%
8%
5%
2%
8%
**
**
5%
4%
12%
**
**
**
11%
13%
11%
13%
a
g
l
25%
18%
14%
32%
52%
97%
3%
21%
**
**
4%
79%
28%
**
**
**
12%
16%
13%
15%
Less than once a month
28
30
44
74
90
120
4
42
**
**
23
82
68
**
**
**
36
32
35
33
9%
18%
44%
28%
13%
6%
2%
16%
**
**
27%
5%
29%
**
**
**
32%
26%
30%
28%
a
abd
ab
g
l
l
l
hl
23%
24%
35%
60%
72%
97%
3%
34%
**
**
18%
66%
55%
**
**
**
29%
26%
29%
26%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 53
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 37
Page 53
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD9B (QD4B). SHOWCARD And how often, it at all, do you use your mobile phone to make calls? (SINGLE CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
543
357
175
532
1297
3189
198
520
65
77
169
2872
340
62
69
61
189
151
182
158
Effective Weighted Sample
375
214
123
337
858
2166
171
342
40
50
126
1982
270
39
42
51
167
117
145
126
Total
316
169
99
268
702
1879
188
263
28
38
84
1812
234
16
12
6
112
123
119
115
15%
8%
5%
13%
34%
91%
9%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
6%
6%
Never
5
2
5
7
14
16
1
3
**
**
1
14
6
**
**
**
2
4
3
4
1%
1%
5%
3%
2%
1%
1%
1%
**
**
2%
1%
3%
**
**
**
2%
4%
2%
3%
ab
l
27%
10%
30%
40%
83%
95%
6%
18%
**
**
8%
82%
37%
**
**
**
12%
25%
15%
22%
TOTAL AT LEAST ONCE A
WEEK
257
118
35
153
543
xx-xxxx-xxxx
180
195
**
**
56
1633
131
**
**
**
61
69
68
63
81%
70%
35%
57%
77%
87%
96%
74%
**
**
66%
90%
56%
**
**
**
55%
57%
57%
54%
bcd
cd
c
f
hijk
m
14%
6%
2%
8%
30%
90%
10%
11%
**
**
3%
89%
7%
**
**
**
3%
4%
4%
3%
TOTAL EVER
311
167
93
260
686
1860
187
259
**
**
82
1796
227
**
**
**
109
118
117
111
98%
99%
94%
97%
98%
99%
99%
99%
**
**
98%
99%
97%
**
**
**
98%
96%
98%
96%
c
c
j
j
15%
8%
5%
13%
33%
91%
9%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
6%
5%
Don't know
1
*
1
1
2
2
-
1
**
**
-
2
1
**
**
**
1
*
-
1
*%
*%
1%
*%
*%
*%
-%
*%
**
**
-%
*%
*%
**
**
**
1%
*%
-%
1%
l
47%
16%
28%
45%
92%
100%
-%
26%
**
**
-%
74%
45%
**
**
**
28%
16%
-%
45%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 54
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 38
Page 54
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD9C (QD4C). SHOWCARD How often, it at all, do you use your mobile phone to access email or internet services? (SINGLE CODE)
Base : Those with a smartphone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
~b
~c
*d
e
f
g
h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
95
30
3
33
300
1204
96
118
13
15
19
1184
21
3
6
3
20
1
14
7
Effective Weighted Sample
68
22
2
24
202
828
84
85
9
11
15
822
19
2
4
2
18
1
13
6
Total
66
13
1
13
180
784
97
78
7
11
10
807
12
1
1
*
11
1
7
4
**
**
**
**
20%
89%
**
9%
**
**
**
91%
**
**
**
**
**
**
**
**
Several times a day
**
**
**
**
66
357
**
21
**
**
**
379
**
**
**
**
**
**
**
**
**
**
**
**
37%
46%
**
27%
**
**
**
47%
**
**
**
**
**
**
**
**
h
**
**
**
**
16%
89%
**
5%
**
**
**
95%
**
**
**
**
**
**
**
**
Every day
**
**
**
**
44
203
**
25
**
**
**
209
**
**
**
**
**
**
**
**
**
**
**
**
25%
26%
**
32%
**
**
**
26%
**
**
**
**
**
**
**
**
**
**
**
**
19%
87%
**
11%
**
**
**
90%
**
**
**
**
**
**
**
**
Several times a week
**
**
**
**
17
73
**
9
**
**
**
77
**
**
**
**
**
**
**
**
**
**
**
**
10%
9%
**
11%
**
**
**
10%
**
**
**
**
**
**
**
**
**
**
**
**
20%
86%
**
10%
**
**
**
91%
**
**
**
**
**
**
**
**
At least once a week
**
**
**
**
7
34
**
3
**
**
**
33
**
**
**
**
**
**
**
**
**
**
**
**
4%
4%
**
4%
**
**
**
4%
**
**
**
**
**
**
**
**
**
**
**
**
20%
92%
**
9%
**
**
**
91%
**
**
**
**
**
**
**
**
At least once a month
**
**
**
**
7
24
**
4
**
**
**
22
**
**
**
**
**
**
**
**
**
**
**
**
4%
3%
**
5%
**
**
**
3%
**
**
**
**
**
**
**
**
**
**
**
**
26%
93%
**
14%
**
**
**
87%
**
**
**
**
**
**
**
**
Less than once a month
**
**
**
**
8
24
**
3
**
**
**
23
**
**
**
**
**
**
**
**
**
**
**
**
4%
3%
**
4%
**
**
**
3%
**
**
**
**
**
**
**
**
a
**
**
**
**
30%
91%
**
12%
**
**
**
88%
**
**
**
**
**
**
**
**
Never
**
**
**
**
29
68
**
13
**
**
**
61
**
**
**
**
**
**
**
**
**
**
**
**
16%
9%
**
17%
**
**
**
8%
**
**
**
**
**
**
**
**
l
**
**
**
**
39%
92%
**
18%
**
**
**
82%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 55
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 38
Page 55
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD9C (QD4C). SHOWCARD How often, it at all, do you use your mobile phone to access email or internet services? (SINGLE CODE)
Base : Those with a smartphone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
~b
~c
*d
e
f
g
h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
95
30
3
33
300
1204
96
118
13
15
19
1184
21
3
6
3
20
1
14
7
Effective Weighted Sample
68
22
2
24
202
828
84
85
9
11
15
822
19
2
4
2
18
1
13
6
Total
66
13
1
13
180
784
97
78
7
11
10
807
12
1
1
*
11
1
7
4
**
**
**
**
20%
89%
**
9%
**
**
**
91%
**
**
**
**
**
**
**
**
TOTAL AT LEAST ONCE A
WEEK
**
**
**
**
135
667
**
58
**
**
**
698
**
**
**
**
**
**
**
**
**
**
**
**
75%
85%
**
75%
**
**
**
86%
**
**
**
**
**
**
**
**
h
**
**
**
**
18%
88%
**
8%
**
**
**
93%
**
**
**
**
**
**
**
**
TOTAL EVER
**
**
**
**
149
715
**
65
**
**
**
744
**
**
**
**
**
**
**
**
**
**
**
**
83%
91%
**
83%
**
**
**
92%
**
**
**
**
**
**
**
**
h
**
**
**
**
19%
89%
**
8%
**
**
**
92%
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
2
1
**
-
**
**
**
3
**
**
**
**
**
**
**
**
**
**
**
**
1%
*%
**
-%
**
**
**
*%
**
**
**
**
**
**
**
**
**
**
**
**
69%
51%
**
-%
**
**
**
100%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 56
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 39
Page 56
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD9D (QD4D). SHOWCARD How often, it at all, do you use your mobile phone to use apps or applications? (SINGLE CODE)
Base : Those with a smartphone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
~b
~c
*d
e
f
g
h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
95
30
3
33
300
1204
96
118
13
15
19
1184
21
3
6
3
20
1
14
7
Effective Weighted Sample
68
22
2
24
202
828
84
85
9
11
15
822
19
2
4
2
18
1
13
6
Total
66
13
1
13
180
784
97
78
7
11
10
807
12
1
1
*
11
1
7
4
**
**
**
**
20%
89%
**
9%
**
**
**
91%
**
**
**
**
**
**
**
**
Several times a day
**
**
**
**
54
290
**
18
**
**
**
306
**
**
**
**
**
**
**
**
**
**
**
**
30%
37%
**
23%
**
**
**
38%
**
**
**
**
**
**
**
**
d
h
**
**
**
**
17%
90%
**
6%
**
**
**
95%
**
**
**
**
**
**
**
**
Every day
**
**
**
**
42
169
**
18
**
**
**
180
**
**
**
**
**
**
**
**
**
**
**
**
23%
22%
**
23%
**
**
**
22%
**
**
**
**
**
**
**
**
**
**
**
**
21%
85%
**
9%
**
**
**
91%
**
**
**
**
**
**
**
**
Several times a week
**
**
**
**
16
77
**
13
**
**
**
78
**
**
**
**
**
**
**
**
**
**
**
**
9%
10%
**
17%
**
**
**
10%
**
**
**
**
**
**
**
**
l
**
**
**
**
18%
85%
**
15%
**
**
**
86%
**
**
**
**
**
**
**
**
At least once a week
**
**
**
**
16
74
**
9
**
**
**
72
**
**
**
**
**
**
**
**
**
**
**
**
9%
9%
**
12%
**
**
**
9%
**
**
**
**
**
**
**
**
**
**
**
**
19%
91%
**
11%
**
**
**
89%
**
**
**
**
**
**
**
**
At least once a month
**
**
**
**
5
32
**
1
**
**
**
32
**
**
**
**
**
**
**
**
**
**
**
**
3%
4%
**
2%
**
**
**
4%
**
**
**
**
**
**
**
**
**
**
**
**
14%
96%
**
4%
**
**
**
96%
**
**
**
**
**
**
**
**
Less than once a month
**
**
**
**
7
31
**
1
**
**
**
34
**
**
**
**
**
**
**
**
**
**
**
**
4%
4%
**
1%
**
**
**
4%
**
**
**
**
**
**
**
**
**
**
**
**
20%
89%
**
2%
**
**
**
98%
**
**
**
**
**
**
**
**
Never
**
**
**
**
39
106
**
17
**
**
**
98
**
**
**
**
**
**
**
**
**
**
**
**
22%
13%
**
21%
**
**
**
12%
**
**
**
**
**
**
**
**
a
l
**
**
**
**
34%
92%
**
15%
**
**
**
86%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 57
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 39
Page 57
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD9D (QD4D). SHOWCARD How often, it at all, do you use your mobile phone to use apps or applications? (SINGLE CODE)
Base : Those with a smartphone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
~b
~c
*d
e
f
g
h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
95
30
3
33
300
1204
96
118
13
15
19
1184
21
3
6
3
20
1
14
7
Effective Weighted Sample
68
22
2
24
202
828
84
85
9
11
15
822
19
2
4
2
18
1
13
6
Total
66
13
1
13
180
784
97
78
7
11
10
807
12
1
1
*
11
1
7
4
**
**
**
**
20%
89%
**
9%
**
**
**
91%
**
**
**
**
**
**
**
**
TOTAL AT LEAST ONCE A
WEEK
**
**
**
**
127
610
**
59
**
**
**
637
**
**
**
**
**
**
**
**
**
**
**
**
71%
78%
**
75%
**
**
**
79%
**
**
**
**
**
**
**
**
**
**
**
**
18%
88%
**
9%
**
**
**
92%
**
**
**
**
**
**
**
**
TOTAL EVER
**
**
**
**
139
673
**
61
**
**
**
702
**
**
**
**
**
**
**
**
**
**
**
**
77%
86%
**
78%
**
**
**
87%
**
**
**
**
**
**
**
**
d
h
**
**
**
**
18%
88%
**
8%
**
**
**
92%
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
2
6
**
1
**
**
**
7
**
**
**
**
**
**
**
**
**
**
**
**
1%
1%
**
1%
**
**
**
1%
**
**
**
**
**
**
**
**
**
**
**
**
33%
72%
**
8%
**
**
**
92%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 58
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 40
Page 58
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD10 (QD28A). SHOWCARD Which if any, of the following activities, other than making and receiving voice calls, do you use your mobile for? (MULTI CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
543
357
175
532
1297
3189
198
520
65
77
169
2872
340
62
69
61
189
151
182
158
Effective Weighted Sample
375
214
123
337
858
2166
171
342
40
50
126
1982
270
39
42
51
167
117
145
126
Total
316
169
99
268
702
1879
188
263
28
38
84
1812
234
16
12
6
112
123
119
115
15%
8%
5%
13%
34%
91%
9%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
6%
6%
Send/ receive text messages
(SMS)
264
107
34
141
524
1623
171
189
**
**
48
1614
126
**
**
**
58
68
71
55
84%
63%
34%
52%
75%
86%
91%
72%
**
**
57%
89%
54%
**
**
**
52%
56%
60%
47%
bcd
cd
c
k
hijk
t
15%
6%
2%
8%
29%
90%
10%
10%
**
**
3%
90%
7%
**
**
**
3%
4%
4%
3%
Use your phone as a camera
131
45
9
54
314
1130
126
115
**
**
23
1147
48
**
**
**
29
19
28
20
41%
27%
9%
20%
45%
60%
67%
44%
**
**
27%
63%
20%
**
**
**
26%
15%
24%
17%
bcd
c
c
k
k
hijk
r
10%
4%
1%
4%
25%
90%
10%
9%
**
**
2%
91%
4%
**
**
**
2%
1%
2%
2%
Accessing the internet
51
8
-
8
155
730
90
66
**
**
8
760
7
**
**
**
7
-
5
3
16%
5%
-%
3%
22%
39%
48%
25%
**
**
9%
42%
3%
**
**
**
7%
-%
4%
2%
bcd
c
c
f
k
k
k
hjk
r
r
6%
1%
-%
1%
19%
89%
11%
8%
**
**
1%
92%
1%
**
**
**
1%
-%
1%
*%
Send/ receive messages with
pictures/ images
66
12
3
14
159
675
66
67
**
**
9
677
13
**
**
**
8
5
7
6
21%
7%
3%
5%
23%
36%
35%
25%
**
**
10%
37%
5%
**
**
**
7%
4%
6%
5%
bcd
ik
k
hijk
9%
2%
*%
2%
21%
91%
9%
9%
**
**
1%
91%
2%
**
**
**
1%
1%
1%
1%
Send/ receive emails (not SMS)
43
6
*
6
91
529
62
44
**
**
6
554
5
**
**
**
5
-
4
2
14%
3%
*%
2%
13%
28%
33%
17%
**
**
7%
31%
2%
**
**
**
5%
-%
3%
1%
bcd
k
hijk
r
7%
1%
*%
1%
15%
89%
10%
7%
**
**
1%
93%
1%
**
**
**
1%
-%
1%
*%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 59
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 40
Page 59
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD10 (QD28A). SHOWCARD Which if any, of the following activities, other than making and receiving voice calls, do you use your mobile for? (MULTI CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
543
357
175
532
1297
3189
198
520
65
77
169
2872
340
62
69
61
189
151
182
158
Effective Weighted Sample
375
214
123
337
858
2166
171
342
40
50
126
1982
270
39
42
51
167
117
145
126
Total
316
169
99
268
702
1879
188
263
28
38
84
1812
234
16
12
6
112
123
119
115
15%
8%
5%
13%
34%
91%
9%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
6%
6%
Upload pictures to PC/laptop
41
6
*
6
101
491
58
51
**
**
5
501
6
**
**
**
4
2
3
3
13%
3%
*%
2%
14%
26%
31%
20%
**
**
6%
28%
2%
**
**
**
3%
2%
2%
3%
bcd
k
k
k
hk
7%
1%
*%
1%
18%
89%
10%
9%
**
**
1%
91%
1%
**
**
**
1%
*%
*%
1%
Visiting social networking sites
23
1
-
1
84
424
46
41
**
**
4
434
1
**
**
**
1
-
1
-
7%
1%
-%
*%
12%
23%
24%
15%
**
**
5%
24%
*%
**
**
**
*%
-%
*%
-%
bcd
k
k
hjk
m
5%
*%
-%
*%
18%
90%
10%
9%
**
**
1%
92%
*%
**
**
**
*%
-%
*%
-%
Listen to music using MP3
function
16
2
-
2
76
359
53
31
**
**
1
384
2
**
**
**
2
*
2
-
5%
1%
-%
1%
11%
19%
28%
12%
**
**
1%
21%
1%
**
**
**
2%
*%
2%
-%
bcd
f
k
k
k
hk
4%
1%
-%
1%
18%
87%
13%
7%
**
**
*%
93%
1%
**
**
**
1%
*%
1%
-%
Play games which come pre-
installed, by yourself
15
4
*
4
92
366
47
31
**
**
2
383
4
**
**
**
2
2
2
2
5%
2%
*%
2%
13%
19%
25%
12%
**
**
2%
21%
2%
**
**
**
2%
2%
2%
2%
cd
k
k
k
hk
4%
1%
*%
1%
22%
89%
11%
8%
**
**
*%
93%
1%
**
**
**
*%
*%
*%
*%
Download applications or
programs directly to your phone
27
2
-
2
66
360
41
34
**
**
2
371
1
**
**
**
1
-
1
-
9%
1%
-%
1%
9%
19%
22%
13%
**
**
2%
20%
*%
**
**
**
1%
-%
1%
-%
bcd
k
k
k
hk
7%
*%
-%
*%
16%
89%
10%
9%
**
**
*%
92%
*%
**
**
**
*%
-%
*%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 60
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 40
Page 60
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD10 (QD28A). SHOWCARD Which if any, of the following activities, other than making and receiving voice calls, do you use your mobile for? (MULTI CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
543
357
175
532
1297
3189
198
520
65
77
169
2872
340
62
69
61
189
151
182
158
Effective Weighted Sample
375
214
123
337
858
2166
171
342
40
50
126
1982
270
39
42
51
167
117
145
126
Total
316
169
99
268
702
1879
188
263
28
38
84
1812
234
16
12
6
112
123
119
115
15%
8%
5%
13%
34%
91%
9%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
6%
6%
Use IM/ Instant messaging (e.g.
BlackBerry Messenger/ BBM,
Apple iMessage, WhatsApp)
20
3
-
3
73
341
50
28
**
**
1
367
3
**
**
**
1
2
1
2
6%
2%
-%
1%
10%
18%
27%
10%
**
**
1%
20%
1%
**
**
**
1%
2%
1%
2%
bcd
f
k
k
k
hjk
5%
1%
-%
1%
19%
87%
13%
7%
**
**
*%
93%
1%
**
**
**
*%
*%
*%
1%
Record video clips using the
phone
13
1
*
1
58
247
26
22
**
**
2
254
1
**
**
**
1
-
1
-
4%
*%
*%
*%
8%
13%
14%
8%
**
**
2%
14%
*%
**
**
**
*%
-%
*%
-%
bcd
k
k
hk
5%
*%
*%
*%
21%
90%
9%
8%
**
**
1%
92%
*%
**
**
**
*%
-%
*%
-%
Accessing/ receiving news
22
1
-
1
31
228
37
18
**
**
1
249
1
**
**
**
1
-
1
-
7%
1%
-%
1%
4%
12%
20%
7%
**
**
1%
14%
*%
**
**
**
1%
-%
1%
-%
bcd
f
k
hijk
8%
1%
-%
1%
12%
86%
14%
7%
**
**
*%
94%
*%
**
**
**
*%
-%
*%
-%
Listen to FM radio
17
2
*
2
48
205
28
25
**
**
2
213
2
**
**
**
1
*
2
-
5%
1%
*%
1%
7%
11%
15%
9%
**
**
3%
12%
1%
**
**
**
1%
*%
1%
-%
bcd
k
k
m
7%
1%
*%
1%
20%
87%
12%
11%
**
**
1%
90%
1%
**
**
**
1%
*%
1%
-%
Send/ receive video clips
13
*
*
1
39
192
34
14
**
**
1
215
-
**
**
**
-
-
-
-
4%
*%
*%
*%
6%
10%
18%
5%
**
**
1%
12%
-%
**
**
**
-%
-%
-%
-%
bcd
f
k
hk
m
m
6%
*%
*%
*%
17%
84%
15%
6%
**
**
*%
94%
-%
**
**
**
-%
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 61
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 40
Page 61
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD10 (QD28A). SHOWCARD Which if any, of the following activities, other than making and receiving voice calls, do you use your mobile for? (MULTI CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
543
357
175
532
1297
3189
198
520
65
77
169
2872
340
62
69
61
189
151
182
158
Effective Weighted Sample
375
214
123
337
858
2166
171
342
40
50
126
1982
270
39
42
51
167
117
145
126
Total
316
169
99
268
702
1879
188
263
28
38
84
1812
234
16
12
6
112
123
119
115
15%
8%
5%
13%
34%
91%
9%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
6%
6%
Accessing/ receiving sports/
team news/ scores
14
1
-
1
32
178
30
11
**
**
*
199
*
**
**
**
*
-
*
-
4%
1%
-%
*%
5%
9%
16%
4%
**
**
1%
11%
*%
**
**
**
*%
-%
*%
-%
bcd
f
k
hjk
m
7%
1%
-%
1%
15%
85%
14%
5%
**
**
*%
95%
*%
**
**
**
*%
-%
*%
-%
Play games which come pre-
installed, with others
7
-
*
*
36
163
21
14
**
**
1
170
-
**
**
**
-
-
-
-
2%
-%
*%
*%
5%
9%
11%
5%
**
**
2%
9%
-%
**
**
**
-%
-%
-%
-%
bd
ik
hik
4%
-%
*%
*%
19%
89%
11%
8%
**
**
1%
93%
-%
**
**
**
-%
-%
-%
-%
TV streaming (e.g. BBC iPlayer,
Sky Go)
9
*
-
*
18
114
17
10
**
**
*
121
-
**
**
**
-
-
-
-
3%
*%
-%
*%
3%
6%
9%
4%
**
**
*%
7%
-%
**
**
**
-%
-%
-%
-%
bd
k
k
k
7%
*%
-%
*%
14%
87%
13%
8%
**
**
*%
92%
-%
**
**
**
-%
-%
-%
-%
Download a new video clip
7
*
-
*
23
103
18
8
**
**
*
115
-
**
**
**
-
-
-
-
2%
*%
-%
*%
3%
6%
9%
3%
**
**
1%
6%
-%
**
**
**
-%
-%
-%
-%
bd
f
hk
6%
*%
-%
*%
18%
84%
14%
7%
**
**
*%
94%
-%
**
**
**
-%
-%
-%
-%
Using VoIP service e.g. Skype
10
-
-
-
10
102
11
10
**
**
-
104
-
**
**
**
-
-
-
-
3%
-%
-%
-%
1%
5%
6%
4%
**
**
-%
6%
-%
**
**
**
-%
-%
-%
-%
bcd
k
k
k
9%
-%
-%
-%
9%
90%
10%
9%
**
**
-%
92%
-%
**
**
**
-%
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 62
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 40
Page 62
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD10 (QD28A). SHOWCARD Which if any, of the following activities, other than making and receiving voice calls, do you use your mobile for? (MULTI CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
543
357
175
532
1297
3189
198
520
65
77
169
2872
340
62
69
61
189
151
182
158
Effective Weighted Sample
375
214
123
337
858
2166
171
342
40
50
126
1982
270
39
42
51
167
117
145
126
Total
316
169
99
268
702
1879
188
263
28
38
84
1812
234
16
12
6
112
123
119
115
15%
8%
5%
13%
34%
91%
9%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
6%
6%
Video streaming
3
-
-
-
13
87
19
10
**
**
-
97
-
**
**
**
-
-
-
-
1%
-%
-%
-%
2%
5%
10%
4%
**
**
-%
5%
-%
**
**
**
-%
-%
-%
-%
f
k
k
3%
-%
-%
-%
12%
82%
17%
10%
**
**
-%
91%
-%
**
**
**
-%
-%
-%
-%
Video calling
3
-
-
-
13
70
17
5
**
**
-
84
-
**
**
**
-
-
-
-
1%
-%
-%
-%
2%
4%
9%
2%
**
**
-%
5%
-%
**
**
**
-%
-%
-%
-%
f
hk
3%
-%
-%
-%
15%
79%
19%
6%
**
**
-%
94%
-%
**
**
**
-%
-%
-%
-%
Listen to Podcasts
8
*
-
*
8
78
9
4
**
**
*
83
-
**
**
**
-
-
-
-
2%
*%
-%
*%
1%
4%
5%
2%
**
**
*%
5%
-%
**
**
**
-%
-%
-%
-%
bd
hk
9%
*%
-%
*%
9%
90%
10%
5%
**
**
*%
95%
-%
**
**
**
-%
-%
-%
-%
Other
2
1
-
1
2
8
1
3
**
**
-
6
1
**
**
**
1
-
1
-
1%
*%
-%
*%
*%
*%
1%
1%
**
**
-%
*%
*%
**
**
**
1%
-%
1%
-%
l
l
25%
8%
-%
8%
25%
89%
14%
39%
**
**
-%
62%
8%
**
**
**
8%
-%
8%
-%
WEB/ DATA ACCESS
59
11
*
11
173
780
96
73
**
**
8
807
10
**
**
**
8
2
5
5
19%
6%
*%
4%
25%
42%
51%
28%
**
**
9%
45%
4%
**
**
**
7%
2%
4%
4%
bcd
c
c
f
k
k
k
hijk
r
7%
1%
*%
1%
20%
89%
11%
8%
**
**
1%
92%
1%
**
**
**
1%
*%
1%
1%
LISTEN TO AUDIO CONTENT
29
3
*
4
108
459
62
50
**
**
3
474
3
**
**
**
3
*
3
-
9%
2%
*%
1%
15%
24%
33%
19%
**
**
3%
26%
1%
**
**
**
2%
*%
3%
-%
bcd
f
k
k
k
hk
6%
1%
*%
1%
21%
88%
12%
10%
**
**
1%
91%
1%
**
**
**
*%
*%
1%
-%
PLAY GAMES
17
4
*
4
101
403
51
35
**
**
2
420
4
**
**
**
2
2
2
2
6%
2%
*%
2%
14%
21%
27%
13%
**
**
3%
23%
2%
**
**
**
2%
2%
2%
2%
cd
k
k
k
hk
4%
1%
*%
1%
22%
89%
11%
8%
**
**
1%
93%
1%
**
**
**
*%
*%
*%
*%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 63
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 40
Page 63
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD10 (QD28A). SHOWCARD Which if any, of the following activities, other than making and receiving voice calls, do you use your mobile for? (MULTI CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
543
357
175
532
1297
3189
198
520
65
77
169
2872
340
62
69
61
189
151
182
158
Effective Weighted Sample
375
214
123
337
858
2166
171
342
40
50
126
1982
270
39
42
51
167
117
145
126
Total
316
169
99
268
702
1879
188
263
28
38
84
1812
234
16
12
6
112
123
119
115
15%
8%
5%
13%
34%
91%
9%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
6%
6%
DOWNLOAD APPLICATIONS
27
2
-
2
66
360
41
34
**
**
2
371
1
**
**
**
1
-
1
-
9%
1%
-%
1%
9%
19%
22%
13%
**
**
2%
20%
*%
**
**
**
1%
-%
1%
-%
bcd
k
k
k
hk
7%
*%
-%
*%
16%
89%
10%
9%
**
**
*%
92%
*%
**
**
**
*%
-%
*%
-%
WATCHING AV CONTENT
13
*
-
*
31
177
28
16
**
**
1
191
-
**
**
**
-
-
-
-
4%
*%
-%
*%
4%
9%
15%
6%
**
**
1%
11%
-%
**
**
**
-%
-%
-%
-%
bcd
f
k
k
hjk
6%
*%
-%
*%
15%
86%
14%
8%
**
**
*%
93%
-%
**
**
**
-%
-%
-%
-%
None of these
42
55
62
117
144
183
9
58
**
**
33
132
99
**
**
**
47
52
44
55
13%
32%
62%
43%
21%
10%
5%
22%
**
**
39%
7%
42%
**
**
**
42%
42%
37%
48%
a
abd
ab
g
l
l
l
hl
m
22%
29%
32%
61%
75%
96%
5%
31%
**
**
17%
69%
52%
**
**
**
25%
27%
23%
29%
Don't know
-
1
1
2
2
2
-
1
**
**
-
2
2
**
**
**
1
1
1
1
-%
1%
1%
1%
*%
*%
-%
*%
**
**
-%
*%
1%
**
**
**
1%
1%
1%
1%
hl
-%
57%
27%
84%
84%
100%
-%
34%
**
**
-%
68%
79%
**
**
**
27%
52%
52%
27%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 64
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 41
Page 64
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD10 (QD28A). SHOWCARD Which if any, of the following activities, other than making and receiving voice calls, do you use your mobile for? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Send/ receive text messages
(SMS)
264
107
34
141
524
1623
171
189
16
23
48
1614
126
7
5
**
58
68
71
55
76%
52%
18%
36%
60%
79%
88%
57%
38%
44%
43%
84%
38%
22%
29%
**
39%
37%
45%
31%
bcd
cd
c
f
ijk
hijk
n
t
15%
6%
2%
8%
29%
90%
10%
10%
1%
1%
3%
90%
7%
*%
*%
**
3%
4%
4%
3%
Use your phone as a camera
131
45
9
54
314
1130
126
115
8
18
23
1147
48
4
2
**
29
19
28
20
38%
22%
5%
14%
36%
55%
64%
34%
20%
34%
20%
60%
14%
12%
9%
**
20%
10%
18%
11%
bcd
cd
c
f
ik
k
hijk
rt
r
10%
4%
1%
4%
25%
90%
10%
9%
1%
1%
2%
91%
4%
*%
*%
**
2%
1%
2%
2%
Accessing the internet
51
8
-
8
155
730
90
66
7
8
8
760
7
1
*
**
7
-
5
3
15%
4%
-%
2%
18%
36%
46%
20%
17%
15%
7%
40%
2%
2%
2%
**
5%
-%
3%
2%
bcd
c
c
f
k
k
k
hijk
rt
r
6%
1%
-%
1%
19%
89%
11%
8%
1%
1%
1%
92%
1%
*%
*%
**
1%
-%
1%
*%
Send/ receive messages with
pictures/ images
66
12
3
14
159
675
66
67
3
9
9
677
13
1
1
**
8
5
7
6
19%
6%
1%
4%
18%
33%
34%
20%
7%
16%
8%
35%
4%
3%
4%
**
5%
3%
4%
3%
bcd
c
ik
hijk
9%
2%
*%
2%
21%
91%
9%
9%
*%
1%
1%
91%
2%
*%
*%
**
1%
1%
1%
1%
Send/ receive emails (not SMS)
43
6
*
6
91
529
62
44
3
4
6
554
5
*
*
**
5
-
4
2
13%
3%
*%
2%
11%
26%
32%
13%
6%
8%
5%
29%
2%
2%
3%
**
4%
-%
2%
1%
bcd
c
k
hijk
r
r
7%
1%
*%
1%
15%
89%
10%
7%
*%
1%
1%
93%
1%
*%
*%
**
1%
-%
1%
*%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 65
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 41
Page 65
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD10 (QD28A). SHOWCARD Which if any, of the following activities, other than making and receiving voice calls, do you use your mobile for? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Upload pictures to PC/laptop
41
6
*
6
101
491
58
51
4
8
5
501
6
*
*
**
4
2
3
3
12%
3%
*%
2%
12%
24%
29%
15%
10%
16%
4%
26%
2%
*%
2%
**
3%
1%
2%
2%
bcd
c
k
k
hik
7%
1%
*%
1%
18%
89%
10%
9%
1%
2%
1%
91%
1%
*%
*%
**
1%
*%
*%
1%
Visiting social networking sites
23
1
-
1
84
424
46
41
6
3
4
434
1
*
-
**
1
-
1
-
7%
*%
-%
*%
10%
21%
23%
12%
13%
5%
4%
23%
*%
2%
-%
**
*%
-%
*%
-%
bcd
k
k
hjk
5%
*%
-%
*%
18%
90%
10%
9%
1%
1%
1%
92%
*%
*%
-%
**
*%
-%
*%
-%
Listen to music using MP3
function
16
2
-
2
76
359
53
31
4
4
1
384
2
*
-
**
2
*
2
-
5%
1%
-%
1%
9%
17%
27%
9%
8%
8%
1%
20%
1%
*%
-%
**
2%
*%
1%
-%
bcd
f
k
k
k
hijk
4%
1%
-%
1%
18%
87%
13%
7%
1%
1%
*%
93%
1%
*%
-%
**
1%
*%
1%
-%
Play games which come pre-
installed, by yourself
15
4
*
4
92
366
47
31
3
6
2
383
4
*
*
**
2
2
2
2
4%
2%
*%
1%
11%
18%
24%
9%
7%
12%
1%
20%
1%
1%
1%
**
1%
1%
1%
1%
cd
c
f
k
k
k
hik
4%
1%
*%
1%
22%
89%
11%
8%
1%
2%
*%
93%
1%
*%
*%
**
*%
*%
*%
*%
Download applications or
programs directly to your phone
27
2
-
2
66
360
41
34
5
5
2
371
1
*
*
**
1
-
1
-
8%
1%
-%
*%
8%
18%
21%
10%
11%
9%
2%
19%
*%
2%
1%
**
1%
-%
1%
-%
bcd
k
k
k
hjk
7%
*%
-%
*%
16%
89%
10%
9%
1%
1%
*%
92%
*%
*%
*%
**
*%
-%
*%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 66
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 41
Page 66
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD10 (QD28A). SHOWCARD Which if any, of the following activities, other than making and receiving voice calls, do you use your mobile for? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Use IM/ Instant messaging (e.g.
BlackBerry Messenger/ BBM,
Apple iMessage, WhatsApp)
20
3
-
3
73
341
50
28
3
3
1
367
3
*
*
**
1
2
1
2
6%
2%
-%
1%
8%
17%
26%
8%
6%
6%
1%
19%
1%
*%
1%
**
1%
1%
1%
1%
bcd
f
k
k
k
hijk
5%
1%
-%
1%
19%
87%
13%
7%
1%
1%
*%
93%
1%
*%
*%
**
*%
*%
*%
1%
Record video clips using the
phone
13
1
*
1
58
247
26
22
2
5
2
254
1
*
-
**
1
-
1
-
4%
*%
*%
*%
7%
12%
13%
7%
5%
9%
2%
13%
*%
*%
-%
**
*%
-%
*%
-%
bcd
k
k
hk
5%
*%
*%
*%
21%
90%
9%
8%
1%
2%
1%
92%
*%
*%
-%
**
*%
-%
*%
-%
Accessing/ receiving news
22
1
-
1
31
228
37
18
1
1
1
249
1
*
*
**
1
-
1
-
6%
1%
-%
*%
4%
11%
19%
5%
2%
2%
1%
13%
*%
2%
1%
**
*%
-%
*%
-%
bcd
f
k
hijk
8%
1%
-%
1%
12%
86%
14%
7%
*%
*%
*%
94%
*%
*%
*%
**
*%
-%
*%
-%
Listen to FM radio
17
2
*
2
48
205
28
25
2
2
2
213
2
*
*
**
1
*
2
-
5%
1%
*%
1%
6%
10%
14%
7%
5%
4%
2%
11%
*%
*%
1%
**
1%
*%
1%
-%
bcd
k
hjk
m
7%
1%
*%
1%
20%
87%
12%
11%
1%
1%
1%
90%
1%
*%
*%
**
1%
*%
1%
-%
Send/ receive video clips
13
*
*
1
39
192
34
14
2
1
1
215
-
*
*
**
-
-
-
-
4%
*%
*%
*%
5%
9%
17%
4%
4%
2%
1%
11%
-%
2%
1%
**
-%
-%
-%
-%
bcd
f
k
hjk
m
m
6%
*%
*%
*%
17%
84%
15%
6%
1%
*%
*%
94%
-%
*%
*%
**
-%
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 67
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 41
Page 67
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD10 (QD28A). SHOWCARD Which if any, of the following activities, other than making and receiving voice calls, do you use your mobile for? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Accessing/ receiving sports/
team news/ scores
14
1
-
1
32
178
30
11
2
-
*
199
*
*
*
**
*
-
*
-
4%
1%
-%
*%
4%
9%
15%
3%
4%
-%
*%
10%
*%
2%
2%
**
*%
-%
*%
-%
bcd
f
k
hjk
7%
1%
-%
1%
15%
85%
14%
5%
1%
-%
*%
95%
*%
*%
*%
**
*%
-%
*%
-%
Play games which come pre-
installed, with others
7
-
*
*
36
163
21
14
-
4
1
170
-
-
-
**
-
-
-
-
2%
-%
*%
*%
4%
8%
11%
4%
-%
8%
1%
9%
-%
-%
-%
**
-%
-%
-%
-%
bcd
ik
hik
4%
-%
*%
*%
19%
89%
11%
8%
-%
2%
1%
93%
-%
-%
-%
**
-%
-%
-%
-%
TV streaming (e.g. BBC iPlayer,
Sky Go)
9
*
-
*
18
114
17
10
1
-
*
121
-
*
-
**
-
-
-
-
3%
*%
-%
*%
2%
6%
8%
3%
3%
-%
*%
6%
-%
*%
-%
**
-%
-%
-%
-%
bcd
k
hjk
7%
*%
-%
*%
14%
87%
13%
8%
1%
-%
*%
92%
-%
*%
-%
**
-%
-%
-%
-%
Download a new video clip
7
*
-
*
23
103
18
8
1
-
*
115
-
*
-
**
-
-
-
-
2%
*%
-%
*%
3%
5%
9%
2%
3%
-%
*%
6%
-%
*%
-%
**
-%
-%
-%
-%
bcd
f
hjk
6%
*%
-%
*%
18%
84%
14%
7%
1%
-%
*%
94%
-%
*%
-%
**
-%
-%
-%
-%
Using VoIP service e.g. Skype
10
-
-
-
10
102
11
10
1
2
-
104
-
-
-
**
-
-
-
-
3%
-%
-%
-%
1%
5%
6%
3%
2%
3%
-%
5%
-%
-%
-%
**
-%
-%
-%
-%
bcd
k
k
hk
9%
-%
-%
-%
9%
90%
10%
9%
1%
1%
-%
92%
-%
-%
-%
**
-%
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 68
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 41
Page 68
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD10 (QD28A). SHOWCARD Which if any, of the following activities, other than making and receiving voice calls, do you use your mobile for? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Video streaming
3
-
-
-
13
87
19
10
1
*
-
97
-
-
-
**
-
-
-
-
1%
-%
-%
-%
2%
4%
10%
3%
2%
*%
-%
5%
-%
-%
-%
**
-%
-%
-%
-%
d
f
k
k
3%
-%
-%
-%
12%
82%
17%
10%
1%
*%
-%
91%
-%
-%
-%
**
-%
-%
-%
-%
Video calling
3
-
-
-
13
70
17
5
-
-
-
84
-
-
-
**
-
-
-
-
1%
-%
-%
-%
2%
3%
9%
2%
-%
-%
-%
4%
-%
-%
-%
**
-%
-%
-%
-%
d
f
hk
3%
-%
-%
-%
15%
79%
19%
6%
-%
-%
-%
94%
-%
-%
-%
**
-%
-%
-%
-%
Listen to Podcasts
8
*
-
*
8
78
9
4
-
-
*
83
-
*
-
**
-
-
-
-
2%
*%
-%
*%
1%
4%
5%
1%
-%
-%
*%
4%
-%
*%
-%
**
-%
-%
-%
-%
bcd
hk
9%
*%
-%
*%
9%
90%
10%
5%
-%
-%
*%
95%
-%
*%
-%
**
-%
-%
-%
-%
Other
2
1
-
1
2
8
1
3
-
1
-
6
1
-
-
**
1
-
1
-
1%
*%
-%
*%
*%
*%
1%
1%
-%
2%
-%
*%
*%
-%
-%
**
*%
-%
*%
-%
l
l
25%
8%
-%
8%
25%
89%
14%
39%
-%
12%
-%
62%
8%
-%
-%
**
8%
-%
8%
-%
WEB/ DATA ACCESS
59
11
*
11
173
780
96
73
8
8
8
807
10
1
1
**
8
2
5
5
17%
5%
*%
3%
20%
38%
49%
22%
18%
16%
7%
42%
3%
2%
3%
**
5%
1%
3%
3%
bcd
c
c
f
k
k
k
hijk
r
7%
1%
*%
1%
20%
89%
11%
8%
1%
1%
1%
92%
1%
*%
*%
**
1%
*%
1%
1%
LISTEN TO AUDIO CONTENT
29
3
*
4
108
459
62
50
4
6
3
474
3
*
*
**
3
*
3
-
8%
2%
*%
1%
12%
22%
32%
15%
9%
12%
3%
25%
1%
*%
1%
**
2%
*%
2%
-%
bcd
f
k
k
k
hijk
6%
1%
*%
1%
21%
88%
12%
10%
1%
1%
1%
91%
1%
*%
*%
**
*%
*%
1%
-%
PLAY GAMES
17
4
*
4
101
403
51
35
3
7
2
420
4
*
*
**
2
2
2
2
5%
2%
*%
1%
12%
20%
26%
10%
7%
13%
2%
22%
1%
1%
1%
**
1%
1%
1%
1%
bcd
f
k
k
hik
4%
1%
*%
1%
22%
89%
11%
8%
1%
2%
1%
93%
1%
*%
*%
**
*%
*%
*%
*%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 69
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 41
Page 69
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD10 (QD28A). SHOWCARD Which if any, of the following activities, other than making and receiving voice calls, do you use your mobile for? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
DOWNLOAD APPLICATIONS
27
2
-
2
66
360
41
34
5
5
2
371
1
*
*
**
1
-
1
-
8%
1%
-%
*%
8%
18%
21%
10%
11%
9%
2%
19%
*%
2%
1%
**
1%
-%
1%
-%
bcd
k
k
k
hjk
7%
*%
-%
*%
16%
89%
10%
9%
1%
1%
*%
92%
*%
*%
*%
**
*%
-%
*%
-%
WATCHING AV CONTENT
13
*
-
*
31
177
28
16
2
*
1
191
-
*
-
**
-
-
-
-
4%
*%
-%
*%
4%
9%
15%
5%
4%
*%
1%
10%
-%
*%
-%
**
-%
-%
-%
-%
bcd
f
k
hjk
6%
*%
-%
*%
15%
86%
14%
8%
1%
*%
*%
93%
-%
*%
-%
**
-%
-%
-%
-%
None of these
42
55
62
117
144
183
9
58
10
11
33
132
99
8
6
**
47
52
44
55
12%
27%
33%
30%
17%
9%
5%
17%
23%
20%
29%
7%
30%
24%
34%
**
32%
28%
28%
32%
a
a
a
l
l
l
hl
n
22%
29%
32%
61%
75%
96%
5%
31%
5%
6%
17%
69%
52%
4%
3%
**
25%
27%
23%
29%
Don't know
-
1
1
2
2
2
-
1
1
-
-
2
2
-
-
**
1
1
1
1
-%
1%
*%
1%
*%
*%
-%
*%
2%
-%
-%
*%
1%
-%
-%
**
*%
1%
1%
*%
l
-%
57%
27%
84%
84%
100%
-%
34%
34%
-%
-%
68%
79%
-%
-%
**
27%
52%
52%
27%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 70
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 42
Page 70
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD11 (QD28B) SHOWCARD And, which of these activities have you used your mobile for in the last week? (MULTI CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
543
357
175
532
1297
3189
198
520
65
77
169
2872
340
62
69
61
189
151
182
158
Effective Weighted Sample
375
214
123
337
858
2166
171
342
40
50
126
1982
270
39
42
51
167
117
145
126
Total
316
169
99
268
702
1879
188
263
28
38
84
1812
234
16
12
6
112
123
119
115
15%
8%
5%
13%
34%
91%
9%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
6%
6%
Send/ receive text messages
(SMS)
210
79
14
94
438
1448
159
156
**
**
35
1458
83
**
**
**
39
45
46
37
66%
47%
14%
35%
62%
77%
84%
59%
**
**
42%
80%
36%
**
**
**
35%
37%
39%
32%
bcd
cd
c
f
ijk
hijk
13%
5%
1%
6%
27%
90%
10%
10%
**
**
2%
90%
5%
**
**
**
2%
3%
3%
2%
Accessing the internet
37
5
-
5
127
584
76
57
**
**
7
606
4
**
**
**
4
-
3
2
12%
3%
-%
2%
18%
31%
41%
22%
**
**
8%
33%
2%
**
**
**
4%
-%
2%
2%
bcd
f
k
k
k
hjk
r
6%
1%
-%
1%
19%
88%
12%
9%
**
**
1%
92%
1%
**
**
**
1%
-%
*%
*%
Use your phone as a camera
50
11
1
12
149
579
74
56
**
**
7
604
11
**
**
**
5
6
5
6
16%
6%
1%
4%
21%
31%
39%
21%
**
**
8%
33%
5%
**
**
**
4%
5%
4%
5%
bcd
c
f
k
hijk
8%
2%
*%
2%
23%
88%
11%
8%
**
**
1%
92%
2%
**
**
**
1%
1%
1%
1%
Send/ receive emails (not SMS)
34
4
-
4
71
422
47
34
**
**
4
439
4
**
**
**
4
-
2
2
11%
2%
-%
2%
10%
22%
25%
13%
**
**
5%
24%
2%
**
**
**
3%
-%
2%
1%
bcd
k
hijk
r
7%
1%
-%
1%
15%
90%
10%
7%
**
**
1%
93%
1%
**
**
**
1%
-%
*%
*%
Send/ receive messages with
pictures/ images
31
3
2
5
88
355
36
40
**
**
3
356
5
**
**
**
2
3
2
3
10%
2%
2%
2%
13%
19%
19%
15%
**
**
4%
20%
2%
**
**
**
2%
2%
2%
3%
bcd
k
k
ik
8%
1%
1%
1%
22%
90%
9%
10%
**
**
1%
90%
1%
**
**
**
1%
1%
1%
1%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 71
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 42
Page 71
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD11 (QD28B) SHOWCARD And, which of these activities have you used your mobile for in the last week? (MULTI CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
543
357
175
532
1297
3189
198
520
65
77
169
2872
340
62
69
61
189
151
182
158
Effective Weighted Sample
375
214
123
337
858
2166
171
342
40
50
126
1982
270
39
42
51
167
117
145
126
Total
316
169
99
268
702
1879
188
263
28
38
84
1812
234
16
12
6
112
123
119
115
15%
8%
5%
13%
34%
91%
9%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
6%
6%
Visiting social networking sites
12
*
-
*
76
353
33
35
**
**
3
356
-
**
**
**
-
-
-
-
4%
*%
-%
*%
11%
19%
18%
13%
**
**
4%
20%
-%
**
**
**
-%
-%
-%
-%
bcd
k
k
hjk
m
3%
*%
-%
*%
19%
91%
9%
9%
**
**
1%
91%
-%
**
**
**
-%
-%
-%
-%
Listen to music using MP3
function
11
2
-
2
55
261
37
24
**
**
1
276
2
**
**
**
2
*
2
-
3%
1%
-%
1%
8%
14%
20%
9%
**
**
1%
15%
1%
**
**
**
2%
*%
2%
-%
cd
f
k
k
k
hk
4%
1%
-%
1%
19%
87%
12%
8%
**
**
*%
92%
1%
**
**
**
1%
*%
1%
-%
Use IM/ Instant messaging (e.g.
BlackBerry Messenger/ BBM,
Apple iMessage, WhatsApp)
10
2
-
2
61
253
39
20
**
**
1
276
2
**
**
**
*
2
*
2
3%
1%
-%
1%
9%
13%
21%
8%
**
**
1%
15%
1%
**
**
**
*%
2%
*%
2%
cd
f
k
hjk
3%
1%
-%
1%
21%
86%
13%
7%
**
**
*%
93%
1%
**
**
**
*%
1%
*%
1%
Upload pictures to PC/laptop
17
4
-
4
57
257
23
30
**
**
2
252
4
**
**
**
2
2
1
3
5%
2%
-%
2%
8%
14%
12%
11%
**
**
2%
14%
2%
**
**
**
2%
2%
1%
3%
cd
k
k
k
k
6%
1%
-%
1%
20%
92%
8%
11%
**
**
1%
90%
1%
**
**
**
1%
1%
*%
1%
Play games which come pre-
installed, by yourself
9
2
*
2
65
244
30
25
**
**
1
248
2
**
**
**
*
2
*
2
3%
1%
*%
1%
9%
13%
16%
10%
**
**
1%
14%
1%
**
**
**
*%
2%
*%
2%
d
k
k
k
hk
3%
1%
*%
1%
24%
90%
11%
9%
**
**
*%
91%
1%
**
**
**
*%
1%
*%
1%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 72
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 42
Page 72
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD11 (QD28B) SHOWCARD And, which of these activities have you used your mobile for in the last week? (MULTI CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
543
357
175
532
1297
3189
198
520
65
77
169
2872
340
62
69
61
189
151
182
158
Effective Weighted Sample
375
214
123
337
858
2166
171
342
40
50
126
1982
270
39
42
51
167
117
145
126
Total
316
169
99
268
702
1879
188
263
28
38
84
1812
234
16
12
6
112
123
119
115
15%
8%
5%
13%
34%
91%
9%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
6%
6%
Download applications or
programs directly to your phone
8
1
-
1
35
182
23
20
**
**
1
187
*
**
**
**
*
-
*
-
3%
*%
-%
*%
5%
10%
12%
7%
**
**
1%
10%
*%
**
**
**
*%
-%
*%
-%
bd
k
k
k
k
4%
*%
-%
*%
17%
89%
11%
10%
**
**
*%
91%
*%
**
**
**
*%
-%
*%
-%
Accessing/ receiving news
13
*
-
*
21
156
23
15
**
**
*
165
*
**
**
**
*
-
*
-
4%
*%
-%
*%
3%
8%
12%
6%
**
**
*%
9%
*%
**
**
**
*%
-%
*%
-%
bcd
k
hk
7%
*%
-%
*%
12%
87%
13%
8%
**
**
*%
92%
*%
**
**
**
*%
-%
*%
-%
Accessing/ receiving sports/
team news/ scores
9
*
-
*
24
126
23
7
**
**
-
144
-
**
**
**
-
-
-
-
3%
*%
-%
*%
3%
7%
12%
3%
**
**
-%
8%
-%
**
**
**
-%
-%
-%
-%
bd
f
hjk
6%
*%
-%
*%
16%
84%
15%
4%
**
**
-%
96%
-%
**
**
**
-%
-%
-%
-%
Listen to FM radio
10
1
-
1
27
114
18
14
**
**
1
121
1
**
**
**
1
-
1
-
3%
*%
-%
*%
4%
6%
10%
5%
**
**
1%
7%
*%
**
**
**
*%
-%
*%
-%
bd
k
k
7%
1%
-%
1%
20%
85%
14%
10%
**
**
1%
90%
*%
**
**
**
*%
-%
*%
-%
Play games which come pre-
installed, with others
5
-
*
*
26
101
8
11
**
**
1
98
-
**
**
**
-
-
-
-
1%
-%
*%
*%
4%
5%
4%
4%
**
**
2%
5%
-%
**
**
**
-%
-%
-%
-%
d
4%
-%
*%
*%
24%
93%
7%
10%
**
**
1%
90%
-%
**
**
**
-%
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 73
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 42
Page 73
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD11 (QD28B) SHOWCARD And, which of these activities have you used your mobile for in the last week? (MULTI CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
543
357
175
532
1297
3189
198
520
65
77
169
2872
340
62
69
61
189
151
182
158
Effective Weighted Sample
375
214
123
337
858
2166
171
342
40
50
126
1982
270
39
42
51
167
117
145
126
Total
316
169
99
268
702
1879
188
263
28
38
84
1812
234
16
12
6
112
123
119
115
15%
8%
5%
13%
34%
91%
9%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
6%
6%
Record video clips using the
phone
3
-
-
-
27
100
7
8
**
**
1
99
-
**
**
**
-
-
-
-
1%
-%
-%
-%
4%
5%
4%
3%
**
**
1%
5%
-%
**
**
**
-%
-%
-%
-%
hk
3%
-%
-%
-%
25%
94%
7%
7%
**
**
1%
94%
-%
**
**
**
-%
-%
-%
-%
Send/ receive video clips
4
-
-
-
12
63
11
5
**
**
*
70
-
**
**
**
-
-
-
-
1%
-%
-%
-%
2%
3%
6%
2%
**
**
1%
4%
-%
**
**
**
-%
-%
-%
-%
d
h
5%
-%
-%
-%
17%
85%
15%
6%
**
**
1%
95%
-%
**
**
**
-%
-%
-%
-%
TV streaming (e.g. BBC iPlayer,
Sky Go)
6
-
-
-
12
67
7
8
**
**
*
66
-
**
**
**
-
-
-
-
2%
-%
-%
-%
2%
4%
4%
3%
**
**
*%
4%
-%
**
**
**
-%
-%
-%
-%
bd
k
k
8%
-%
-%
-%
16%
92%
10%
11%
**
**
*%
90%
-%
**
**
**
-%
-%
-%
-%
Using VoIP service e.g. Skype
6
-
-
-
6
63
5
7
**
**
-
61
-
**
**
**
-
-
-
-
2%
-%
-%
-%
1%
3%
3%
3%
**
**
-%
3%
-%
**
**
**
-%
-%
-%
-%
bd
k
k
9%
-%
-%
-%
9%
93%
7%
11%
**
**
-%
90%
-%
**
**
**
-%
-%
-%
-%
Download a new video clip
3
-
-
-
16
54
7
4
**
**
*
57
-
**
**
**
-
-
-
-
1%
-%
-%
-%
2%
3%
4%
2%
**
**
1%
3%
-%
**
**
**
-%
-%
-%
-%
4%
-%
-%
-%
27%
89%
12%
7%
**
**
1%
94%
-%
**
**
**
-%
-%
-%
-%
Listen to Podcasts
2
-
-
-
5
48
3
4
**
**
*
48
-
**
**
**
-
-
-
-
1%
-%
-%
-%
1%
3%
2%
1%
**
**
*%
3%
-%
**
**
**
-%
-%
-%
-%
4%
-%
-%
-%
10%
93%
6%
7%
**
**
1%
93%
-%
**
**
**
-%
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 74
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 42
Page 74
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD11 (QD28B) SHOWCARD And, which of these activities have you used your mobile for in the last week? (MULTI CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
543
357
175
532
1297
3189
198
520
65
77
169
2872
340
62
69
61
189
151
182
158
Effective Weighted Sample
375
214
123
337
858
2166
171
342
40
50
126
1982
270
39
42
51
167
117
145
126
Total
316
169
99
268
702
1879
188
263
28
38
84
1812
234
16
12
6
112
123
119
115
15%
8%
5%
13%
34%
91%
9%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
6%
6%
Video streaming
-
-
-
-
10
42
8
5
**
**
-
46
-
**
**
**
-
-
-
-
-%
-%
-%
-%
1%
2%
4%
2%
**
**
-%
3%
-%
**
**
**
-%
-%
-%
-%
-%
-%
-%
-%
19%
84%
17%
9%
**
**
-%
92%
-%
**
**
**
-%
-%
-%
-%
Video calling
2
-
-
-
6
30
7
2
**
**
-
34
-
**
**
**
-
-
-
-
1%
-%
-%
-%
1%
2%
4%
1%
**
**
-%
2%
-%
**
**
**
-%
-%
-%
-%
f
5%
-%
-%
-%
16%
84%
19%
5%
**
**
-%
95%
-%
**
**
**
-%
-%
-%
-%
Other
*
-
-
-
1
2
*
*
**
**
-
2
-
**
**
**
-
-
-
-
*%
-%
-%
-%
*%
*%
*%
*%
**
**
-%
*%
-%
**
**
**
-%
-%
-%
-%
21%
-%
-%
-%
23%
83%
21%
20%
**
**
-%
79%
-%
**
**
**
-%
-%
-%
-%
WEB/ DATA ACCESS
51
8
-
8
154
716
88
64
**
**
7
744
7
**
**
**
5
2
3
4
16%
5%
-%
3%
22%
38%
46%
24%
**
**
9%
41%
3%
**
**
**
5%
2%
2%
4%
bcd
c
f
k
k
k
hijk
6%
1%
-%
1%
19%
89%
11%
8%
**
**
1%
92%
1%
**
**
**
1%
*%
*%
1%
LISTEN TO AUDIO CONTENT
17
2
-
2
74
325
44
34
**
**
1
338
2
**
**
**
2
*
2
-
5%
1%
-%
1%
11%
17%
23%
13%
**
**
2%
19%
1%
**
**
**
2%
*%
2%
-%
bcd
f
k
k
k
hk
5%
1%
-%
1%
20%
88%
12%
9%
**
**
*%
91%
1%
**
**
**
*%
*%
1%
-%
PLAY GAMES
11
2
*
3
72
265
31
28
**
**
2
268
2
**
**
**
*
2
*
2
3%
1%
*%
1%
10%
14%
17%
11%
**
**
2%
15%
1%
**
**
**
*%
2%
*%
2%
d
k
k
k
hk
4%
1%
*%
1%
24%
90%
11%
9%
**
**
1%
91%
1%
**
**
**
*%
1%
*%
1%
DOWNLOAD APPLICATIONS
8
1
-
1
35
182
23
20
**
**
1
187
*
**
**
**
*
-
*
-
3%
*%
-%
*%
5%
10%
12%
7%
**
**
1%
10%
*%
**
**
**
*%
-%
*%
-%
bd
k
k
k
k
4%
*%
-%
*%
17%
89%
11%
10%
**
**
*%
91%
*%
**
**
**
*%
-%
*%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 75
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 42
Page 75
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD11 (QD28B) SHOWCARD And, which of these activities have you used your mobile for in the last week? (MULTI CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
543
357
175
532
1297
3189
198
520
65
77
169
2872
340
62
69
61
189
151
182
158
Effective Weighted Sample
375
214
123
337
858
2166
171
342
40
50
126
1982
270
39
42
51
167
117
145
126
Total
316
169
99
268
702
1879
188
263
28
38
84
1812
234
16
12
6
112
123
119
115
15%
8%
5%
13%
34%
91%
9%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
6%
6%
WATCHING AV CONTENT
7
-
-
-
20
103
13
10
**
**
1
106
-
**
**
**
-
-
-
-
2%
-%
-%
-%
3%
5%
7%
4%
**
**
1%
6%
-%
**
**
**
-%
-%
-%
-%
bd
k
6%
-%
-%
-%
18%
90%
11%
9%
**
**
1%
92%
-%
**
**
**
-%
-%
-%
-%
None of these
90
85
83
168
216
309
15
88
**
**
47
234
144
**
**
**
68
77
70
74
28%
50%
83%
62%
31%
16%
8%
33%
**
**
56%
13%
62%
**
**
**
61%
62%
59%
64%
a
abd
ab
g
l
hl
hl
hl
28%
26%
26%
52%
67%
96%
5%
27%
**
**
15%
73%
45%
**
**
**
21%
24%
22%
23%
Don't know
2
1
1
2
3
6
-
1
**
**
-
5
2
**
**
**
1
1
1
1
1%
1%
1%
1%
*%
*%
-%
*%
**
**
-%
*%
1%
**
**
**
1%
1%
1%
1%
hl
30%
24%
11%
35%
56%
100%
-%
14%
**
**
-%
87%
32%
**
**
**
11%
21%
21%
11%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 76
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 43
Page 76
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD11 (QD28B) SHOWCARD And, which of these activities have you used your mobile for in the last week? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Send/ receive text messages
(SMS)
210
79
14
94
438
1448
159
156
11
16
35
1458
83
5
3
**
39
45
46
37
61%
39%
7%
24%
50%
70%
81%
47%
26%
30%
31%
76%
25%
17%
15%
**
26%
24%
29%
22%
bcd
cd
c
f
ijk
hijk
13%
5%
1%
6%
27%
90%
10%
10%
1%
1%
2%
90%
5%
*%
*%
**
2%
3%
3%
2%
Accessing the internet
37
5
-
5
127
584
76
57
6
7
7
606
4
1
*
**
4
-
3
2
11%
3%
-%
1%
15%
28%
39%
17%
14%
13%
6%
32%
1%
2%
2%
**
3%
-%
2%
1%
bcd
c
f
k
k
hijk
r
6%
1%
-%
1%
19%
88%
12%
9%
1%
1%
1%
92%
1%
*%
*%
**
1%
-%
*%
*%
Use your phone as a camera
50
11
1
12
149
579
74
56
5
6
7
604
11
*
*
**
5
6
5
6
14%
5%
*%
3%
17%
28%
38%
17%
11%
12%
6%
31%
3%
1%
2%
**
3%
3%
3%
3%
bcd
c
c
f
k
hijk
8%
2%
*%
2%
23%
88%
11%
8%
1%
1%
1%
92%
2%
*%
*%
**
1%
1%
1%
1%
Send/ receive emails (not SMS)
34
4
-
4
71
422
47
34
2
4
4
439
4
*
*
**
4
-
2
2
10%
2%
-%
1%
8%
21%
24%
10%
5%
8%
3%
23%
1%
*%
1%
**
3%
-%
1%
1%
bcd
c
k
hijk
r
7%
1%
-%
1%
15%
90%
10%
7%
*%
1%
1%
93%
1%
*%
*%
**
1%
-%
*%
*%
Send/ receive messages with
pictures/ images
31
3
2
5
88
355
36
40
2
4
3
356
5
-
*
**
2
3
2
3
9%
1%
1%
1%
10%
17%
18%
12%
4%
8%
3%
19%
2%
-%
*%
**
1%
2%
1%
2%
bcd
k
k
hijk
8%
1%
1%
1%
22%
90%
9%
10%
*%
1%
1%
90%
1%
-%
*%
**
1%
1%
1%
1%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 77
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 43
Page 77
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD11 (QD28B) SHOWCARD And, which of these activities have you used your mobile for in the last week? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Visiting social networking sites
12
*
-
*
76
353
33
35
5
3
3
356
-
*
-
**
-
-
-
-
3%
*%
-%
*%
9%
17%
17%
10%
11%
5%
3%
19%
-%
2%
-%
**
-%
-%
-%
-%
bcd
k
k
hjk
m
3%
*%
-%
*%
19%
91%
9%
9%
1%
1%
1%
91%
-%
*%
-%
**
-%
-%
-%
-%
Listen to music using MP3
function
11
2
-
2
55
261
37
24
4
3
1
276
2
*
-
**
2
*
2
-
3%
1%
-%
1%
6%
13%
19%
7%
8%
5%
1%
14%
1%
*%
-%
**
1%
*%
1%
-%
cd
f
k
k
k
hjk
4%
1%
-%
1%
19%
87%
12%
8%
1%
1%
*%
92%
1%
*%
-%
**
1%
*%
1%
-%
Use IM/ Instant messaging (e.g.
BlackBerry Messenger/ BBM,
Apple iMessage, WhatsApp)
10
2
-
2
61
253
39
20
1
2
1
276
2
*
-
**
*
2
*
2
3%
1%
-%
1%
7%
12%
20%
6%
3%
3%
1%
14%
1%
*%
-%
**
*%
1%
*%
1%
cd
f
k
hijk
3%
1%
-%
1%
21%
86%
13%
7%
1%
1%
*%
93%
1%
*%
-%
**
*%
1%
*%
1%
Upload pictures to PC/laptop
17
4
-
4
57
257
23
30
3
4
2
252
4
-
-
**
2
2
1
3
5%
2%
-%
1%
7%
13%
12%
9%
7%
7%
1%
13%
1%
-%
-%
**
1%
1%
1%
2%
cd
c
k
k
k
hk
6%
1%
-%
1%
20%
92%
8%
11%
1%
1%
1%
90%
1%
-%
-%
**
1%
1%
*%
1%
Play games which come pre-
installed, by yourself
9
2
*
2
65
244
30
25
3
4
1
248
2
-
-
**
*
2
*
2
3%
1%
*%
1%
7%
12%
16%
8%
6%
7%
1%
13%
1%
-%
-%
**
*%
1%
*%
1%
cd
k
k
k
hk
3%
1%
*%
1%
24%
90%
11%
9%
1%
1%
*%
91%
1%
-%
-%
**
*%
1%
*%
1%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 78
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 43
Page 78
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD11 (QD28B) SHOWCARD And, which of these activities have you used your mobile for in the last week? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Download applications or
programs directly to your phone
8
1
-
1
35
182
23
20
4
4
1
187
*
-
*
**
*
-
*
-
2%
*%
-%
*%
4%
9%
12%
6%
8%
7%
*%
10%
*%
-%
1%
**
*%
-%
*%
-%
bcd
k
k
k
hk
4%
*%
-%
*%
17%
89%
11%
10%
2%
2%
*%
91%
*%
-%
*%
**
*%
-%
*%
-%
Accessing/ receiving news
13
*
-
*
21
156
23
15
1
1
*
165
*
*
-
**
*
-
*
-
4%
*%
-%
*%
2%
8%
12%
5%
2%
2%
*%
9%
*%
*%
-%
**
*%
-%
*%
-%
bcd
f
k
hijk
7%
*%
-%
*%
12%
87%
13%
8%
*%
1%
*%
92%
*%
*%
-%
**
*%
-%
*%
-%
Accessing/ receiving sports/
team news/ scores
9
*
-
*
24
126
23
7
1
-
-
144
-
-
*
**
-
-
-
-
3%
*%
-%
*%
3%
6%
12%
2%
2%
-%
-%
7%
-%
-%
1%
**
-%
-%
-%
-%
bcd
f
hjk
6%
*%
-%
*%
16%
84%
15%
4%
1%
-%
-%
96%
-%
-%
*%
**
-%
-%
-%
-%
Listen to FM radio
10
1
-
1
27
114
18
14
1
1
1
121
1
*
-
**
1
-
1
-
3%
*%
-%
*%
3%
6%
9%
4%
3%
1%
1%
6%
*%
*%
-%
**
*%
-%
*%
-%
bcd
f
k
k
7%
1%
-%
1%
20%
85%
14%
10%
1%
1%
1%
90%
*%
*%
-%
**
*%
-%
*%
-%
Play games which come pre-
installed, with others
5
-
*
*
26
101
8
11
-
2
1
98
-
-
-
**
-
-
-
-
1%
-%
*%
*%
3%
5%
4%
3%
-%
3%
1%
5%
-%
-%
-%
**
-%
-%
-%
-%
d
k
4%
-%
*%
*%
24%
93%
7%
10%
-%
2%
1%
90%
-%
-%
-%
**
-%
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 79
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 43
Page 79
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD11 (QD28B) SHOWCARD And, which of these activities have you used your mobile for in the last week? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Record video clips using the
phone
3
-
-
-
27
100
7
8
*
1
1
99
-
-
-
**
-
-
-
-
1%
-%
-%
-%
3%
5%
4%
2%
1%
2%
*%
5%
-%
-%
-%
**
-%
-%
-%
-%
d
hk
3%
-%
-%
-%
25%
94%
7%
7%
*%
1%
1%
94%
-%
-%
-%
**
-%
-%
-%
-%
Send/ receive video clips
4
-
-
-
12
63
11
5
*
-
*
70
-
-
-
**
-
-
-
-
1%
-%
-%
-%
1%
3%
6%
1%
1%
-%
*%
4%
-%
-%
-%
**
-%
-%
-%
-%
d
f
hk
5%
-%
-%
-%
17%
85%
15%
6%
1%
-%
1%
95%
-%
-%
-%
**
-%
-%
-%
-%
TV streaming (e.g. BBC iPlayer,
Sky Go)
6
-
-
-
12
67
7
8
1
-
*
66
-
-
-
**
-
-
-
-
2%
-%
-%
-%
1%
3%
4%
2%
3%
-%
*%
3%
-%
-%
-%
**
-%
-%
-%
-%
bcd
k
8%
-%
-%
-%
16%
92%
10%
11%
2%
-%
*%
90%
-%
-%
-%
**
-%
-%
-%
-%
Using VoIP service e.g. Skype
6
-
-
-
6
63
5
7
1
2
-
61
-
-
-
**
-
-
-
-
2%
-%
-%
-%
1%
3%
3%
2%
2%
3%
-%
3%
-%
-%
-%
**
-%
-%
-%
-%
bcd
k
k
9%
-%
-%
-%
9%
93%
7%
11%
1%
2%
-%
90%
-%
-%
-%
**
-%
-%
-%
-%
Download a new video clip
3
-
-
-
16
54
7
4
1
-
*
57
-
-
-
**
-
-
-
-
1%
-%
-%
-%
2%
3%
4%
1%
2%
-%
*%
3%
-%
-%
-%
**
-%
-%
-%
-%
d
hk
4%
-%
-%
-%
27%
89%
12%
7%
1%
-%
1%
94%
-%
-%
-%
**
-%
-%
-%
-%
Listen to Podcasts
2
-
-
-
5
48
3
4
-
-
*
48
-
-
-
**
-
-
-
-
1%
-%
-%
-%
1%
2%
2%
1%
-%
-%
*%
2%
-%
-%
-%
**
-%
-%
-%
-%
4%
-%
-%
-%
10%
93%
6%
7%
-%
-%
1%
93%
-%
-%
-%
**
-%
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 80
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 43
Page 80
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD11 (QD28B) SHOWCARD And, which of these activities have you used your mobile for in the last week? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Video streaming
-
-
-
-
10
42
8
5
1
-
-
46
-
-
-
**
-
-
-
-
-%
-%
-%
-%
1%
2%
4%
1%
2%
-%
-%
2%
-%
-%
-%
**
-%
-%
-%
-%
f
k
-%
-%
-%
-%
19%
84%
17%
9%
2%
-%
-%
92%
-%
-%
-%
**
-%
-%
-%
-%
Video calling
2
-
-
-
6
30
7
2
-
-
-
34
-
-
-
**
-
-
-
-
*%
-%
-%
-%
1%
1%
4%
1%
-%
-%
-%
2%
-%
-%
-%
**
-%
-%
-%
-%
f
5%
-%
-%
-%
16%
84%
19%
5%
-%
-%
-%
95%
-%
-%
-%
**
-%
-%
-%
-%
Other
*
-
-
-
1
2
*
*
-
-
-
2
-
-
-
**
-
-
-
-
*%
-%
-%
-%
*%
*%
*%
*%
-%
-%
-%
*%
-%
-%
-%
**
-%
-%
-%
-%
21%
-%
-%
-%
23%
83%
21%
20%
-%
-%
-%
79%
-%
-%
-%
**
-%
-%
-%
-%
WEB/ DATA ACCESS
51
8
-
8
154
716
88
64
7
8
7
744
7
1
*
**
5
2
3
4
15%
4%
-%
2%
18%
35%
45%
19%
15%
14%
7%
39%
2%
2%
2%
**
3%
1%
2%
2%
bcd
c
c
f
k
k
hijk
6%
1%
-%
1%
19%
89%
11%
8%
1%
1%
1%
92%
1%
*%
*%
**
1%
*%
*%
1%
LISTEN TO AUDIO CONTENT
17
2
-
2
74
325
44
34
4
3
1
338
2
*
-
**
2
*
2
-
5%
1%
-%
1%
9%
16%
22%
10%
8%
6%
1%
18%
1%
*%
-%
**
1%
*%
1%
-%
bcd
f
k
k
k
hjk
5%
1%
-%
1%
20%
88%
12%
9%
1%
1%
*%
91%
1%
*%
-%
**
*%
*%
1%
-%
PLAY GAMES
11
2
*
3
72
265
31
28
3
4
2
268
2
-
-
**
*
2
*
2
3%
1%
*%
1%
8%
13%
16%
8%
6%
8%
1%
14%
1%
-%
-%
**
*%
1%
*%
1%
cd
k
k
k
hk
4%
1%
*%
1%
24%
90%
11%
9%
1%
1%
1%
91%
1%
-%
-%
**
*%
1%
*%
1%
DOWNLOAD APPLICATIONS
8
1
-
1
35
182
23
20
4
4
1
187
*
-
*
**
*
-
*
-
2%
*%
-%
*%
4%
9%
12%
6%
8%
7%
*%
10%
*%
-%
1%
**
*%
-%
*%
-%
bcd
k
k
k
hk
4%
*%
-%
*%
17%
89%
11%
10%
2%
2%
*%
91%
*%
-%
*%
**
*%
-%
*%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 81
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 43
Page 81
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD11 (QD28B) SHOWCARD And, which of these activities have you used your mobile for in the last week? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
WATCHING AV CONTENT
7
-
-
-
20
103
13
10
1
-
1
106
-
-
-
**
-
-
-
-
2%
-%
-%
-%
2%
5%
7%
3%
3%
-%
1%
6%
-%
-%
-%
**
-%
-%
-%
-%
bcd
hjk
6%
-%
-%
-%
18%
90%
11%
9%
1%
-%
1%
92%
-%
-%
-%
**
-%
-%
-%
-%
None of these
90
85
83
168
216
309
15
88
14
18
47
234
144
10
9
**
68
77
70
74
26%
42%
44%
43%
25%
15%
8%
26%
33%
35%
42%
12%
43%
32%
49%
**
46%
41%
44%
43%
a
a
a
g
l
l
l
hl
n
28%
26%
26%
52%
67%
96%
5%
27%
4%
6%
15%
73%
45%
3%
3%
**
21%
24%
22%
23%
Don't know
2
1
1
2
3
6
-
1
1
-
-
5
2
-
*
**
1
1
1
1
1%
1%
*%
1%
*%
*%
-%
*%
2%
-%
-%
*%
1%
-%
*%
**
*%
1%
1%
*%
l
30%
24%
11%
35%
56%
100%
-%
14%
14%
-%
-%
87%
32%
-%
1%
**
11%
21%
21%
11%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 82
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 44
Page 82
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD12 (QD28C). SHOWCARD You said that you use your mobile phone to access the internet. Which one of these best describes where you use your mobile phone to access the internet? (SINGLE CODE)
Base : Those who use their mobile phone to access the internet
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
*a
~b
~c
~d
e
f
g
h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
72
21
-
21
260
1112
87
101
11
13
16
1100
14
3
3
1
14
-
10
4
Effective Weighted Sample
50
16
-
16
173
765
76
72
8
8
12
765
13
2
3
1
13
-
9
4
Total
51
8
-
8
155
730
90
66
7
8
8
760
7
1
*
*
7
-
5
3
**
**
-%
**
19%
89%
**
8%
**
**
**
92%
**
**
**
**
**
-%
**
**
I always use in the home
**
**
-
**
13
47
**
9
**
**
**
45
**
**
**
**
**
-
**
**
**
**
-%
**
8%
6%
**
13%
**
**
**
6%
**
**
**
**
**
-%
**
**
l
**
**
-%
**
24%
89%
**
16%
**
**
**
84%
**
**
**
**
**
-%
**
**
I mainly use in the home
**
**
-
**
24
84
**
12
**
**
**
84
**
**
**
**
**
-
**
**
**
**
-%
**
16%
11%
**
19%
**
**
**
11%
**
**
**
**
**
-%
**
**
**
**
-%
**
25%
87%
**
13%
**
**
**
88%
**
**
**
**
**
-%
**
**
I use equally in the home and
outside the home
**
**
-
**
95
446
**
31
**
**
**
466
**
**
**
**
**
-
**
**
**
**
-%
**
61%
61%
**
47%
**
**
**
61%
**
**
**
**
**
-%
**
**
h
**
**
-%
**
19%
90%
**
6%
**
**
**
94%
**
**
**
**
**
-%
**
**
I mainly use outside the home
**
**
-
**
19
114
**
12
**
**
**
115
**
**
**
**
**
-
**
**
**
**
-%
**
12%
16%
**
18%
**
**
**
15%
**
**
**
**
**
-%
**
**
**
**
-%
**
15%
90%
**
10%
**
**
**
91%
**
**
**
**
**
-%
**
**
I always use outside the home
**
**
-
**
4
36
**
2
**
**
**
45
**
**
**
**
**
-
**
**
**
**
-%
**
3%
5%
**
3%
**
**
**
6%
**
**
**
**
**
-%
**
**
f
**
**
-%
**
9%
76%
**
4%
**
**
**
96%
**
**
**
**
**
-%
**
**
ALWAYS/ MAINLY USE IN THE
HOME
**
**
-
**
37
131
**
21
**
**
**
129
**
**
**
**
**
-
**
**
**
**
-%
**
24%
18%
**
32%
**
**
**
17%
**
**
**
**
**
-%
**
**
l
**
**
-%
**
25%
88%
**
14%
**
**
**
86%
**
**
**
**
**
-%
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 83
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 44
Page 83
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD12 (QD28C). SHOWCARD You said that you use your mobile phone to access the internet. Which one of these best describes where you use your mobile phone to access the internet? (SINGLE CODE)
Base : Those who use their mobile phone to access the internet
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
*a
~b
~c
~d
e
f
g
h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
72
21
-
21
260
1112
87
101
11
13
16
1100
14
3
3
1
14
-
10
4
Effective Weighted Sample
50
16
-
16
173
765
76
72
8
8
12
765
13
2
3
1
13
-
9
4
Total
51
8
-
8
155
730
90
66
7
8
8
760
7
1
*
*
7
-
5
3
**
**
-%
**
19%
89%
**
8%
**
**
**
92%
**
**
**
**
**
-%
**
**
ALWAYS/ MAINLY USE
OUTSIDE THE HOME
**
**
-
**
23
150
**
14
**
**
**
160
**
**
**
**
**
-
**
**
**
**
-%
**
15%
20%
**
21%
**
**
**
21%
**
**
**
**
**
-%
**
**
**
**
-%
**
13%
86%
**
8%
**
**
**
92%
**
**
**
**
**
-%
**
**
EVER USE OUTSIDE THE
HOME
**
**
-
**
142
679
**
57
**
**
**
710
**
**
**
**
**
-
**
**
**
**
-%
**
92%
93%
**
87%
**
**
**
94%
**
**
**
**
**
-%
**
**
h
**
**
-%
**
19%
89%
**
7%
**
**
**
93%
**
**
**
**
**
-%
**
**
Don't know
**
**
-
**
-
4
**
-
**
**
**
4
**
**
**
**
**
-
**
**
**
**
-%
**
-%
1%
**
-%
**
**
**
1%
**
**
**
**
**
-%
**
**
**
**
-%
**
-%
100%
**
-%
**
**
**
100%
**
**
**
**
**
-%
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 84
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 45
Page 84
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD13 (QD28E) SHOWCARD Which of these ways do you use your mobile phone to access the internet? (MULTI CODE)
Base : Those who use their mobile phone to access the internet
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
*a
~b
~c
~d
e
f
g
h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
72
21
-
21
260
1112
87
101
11
13
16
1100
14
3
3
1
14
-
10
4
Effective Weighted Sample
50
16
-
16
173
765
76
72
8
8
12
765
13
2
3
1
13
-
9
4
Total
51
8
-
8
155
730
90
66
7
8
8
760
7
1
*
*
7
-
5
3
**
**
-%
**
19%
89%
**
8%
**
**
**
92%
**
**
**
**
**
-%
**
**
Via mobile network (2G or 3G)
**
**
-
**
112
540
**
47
**
**
**
561
**
**
**
**
**
-
**
**
**
**
-%
**
72%
74%
**
72%
**
**
**
74%
**
**
**
**
**
-%
**
**
**
**
-%
**
18%
89%
**
8%
**
**
**
93%
**
**
**
**
**
-%
**
**
Wi-Fi/ wireless broadband
network at home
**
**
-
**
62
373
**
35
**
**
**
378
**
**
**
**
**
-
**
**
**
**
-%
**
40%
51%
**
52%
**
**
**
50%
**
**
**
**
**
-%
**
**
**
**
-%
**
15%
91%
**
8%
**
**
**
92%
**
**
**
**
**
-%
**
**
Wi-Fi/ wireless broadband
elsewhere (i.e. 'hotspots')
**
**
-
**
24
186
**
18
**
**
**
183
**
**
**
**
**
-
**
**
**
**
-%
**
16%
25%
**
28%
**
**
**
24%
**
**
**
**
**
-%
**
**
**
**
-%
**
12%
93%
**
9%
**
**
**
91%
**
**
**
**
**
-%
**
**
MOBILE NETWORK AND NOT
WI-FI
**
**
-
**
78
301
**
22
**
**
**
326
**
**
**
**
**
-
**
**
**
**
-%
**
51%
41%
**
34%
**
**
**
43%
**
**
**
**
**
-%
**
**
**
**
-%
**
23%
87%
**
6%
**
**
**
94%
**
**
**
**
**
-%
**
**
WI-FI AND NOT MOBILE
NETWORK
**
**
-
**
35
175
**
18
**
**
**
181
**
**
**
**
**
-
**
**
**
**
-%
**
23%
24%
**
27%
**
**
**
24%
**
**
**
**
**
-%
**
**
**
**
-%
**
18%
89%
**
9%
**
**
**
92%
**
**
**
**
**
-%
**
**
ANY WI-FI USE
**
**
-
**
69
414
**
42
**
**
**
416
**
**
**
**
**
-
**
**
**
**
-%
**
45%
57%
**
65%
**
**
**
55%
**
**
**
**
**
-%
**
**
**
**
-%
**
15%
91%
**
9%
**
**
**
91%
**
**
**
**
**
-%
**
**
Don't know
**
**
-
**
7
15
**
1
**
**
**
18
**
**
**
**
**
-
**
**
**
**
-%
**
5%
2%
**
1%
**
**
**
2%
**
**
**
**
**
-%
**
**
**
**
-%
**
40%
80%
**
5%
**
**
**
95%
**
**
**
**
**
-%
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 85
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 46
Page 85
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD14 (QD28F) SHOWCARD In which of these places do you use your mobile phone to access the internet outside of the home? (MULTI CODE)
Base : Those who use their mobile phone to access the internet outside the home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
*a
~b
~c
~d
e
f
*g
h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
64
18
-
18
233
1026
79
86
10
10
12
1021
12
3
2
1
12
-
10
2
Effective Weighted Sample
43
13
-
13
155
708
70
62
8
6
9
712
11
2
2
1
11
-
9
2
Total
45
7
-
7
142
679
84
57
7
6
5
710
6
1
*
*
6
-
5
1
**
**
-%
**
19%
89%
**
**
**
**
**
93%
**
**
**
**
**
-%
**
**
When travelling (e.g. on a train
or in a car)
**
**
-
**
85
478
**
**
**
**
**
505
**
**
**
**
**
-
**
**
**
**
-%
**
60%
70%
**
**
**
**
**
71%
**
**
**
**
**
-%
**
**
h
**
**
-%
**
16%
89%
**
**
**
**
**
94%
**
**
**
**
**
-%
**
**
Outdoors
**
**
-
**
87
471
**
**
**
**
**
488
**
**
**
**
**
-
**
**
**
**
-%
**
62%
69%
**
**
**
**
**
69%
**
**
**
**
**
-%
**
**
**
**
-%
**
17%
90%
**
**
**
**
**
93%
**
**
**
**
**
-%
**
**
Indoor public spaces (e.g. pub/
restaurant/ theatre/ shopping
centre)
**
**
-
**
87
457
**
**
**
**
**
481
**
**
**
**
**
-
**
**
**
**
-%
**
61%
67%
**
**
**
**
**
68%
**
**
**
**
**
-%
**
**
**
**
-%
**
17%
89%
**
**
**
**
**
94%
**
**
**
**
**
-%
**
**
In other people's homes (e.g.
friends/ family)
**
**
-
**
80
385
**
**
**
**
**
395
**
**
**
**
**
-
**
**
**
**
-%
**
56%
57%
**
**
**
**
**
56%
**
**
**
**
**
-%
**
**
g
**
**
-%
**
19%
92%
**
**
**
**
**
94%
**
**
**
**
**
-%
**
**
At your workplace
**
**
-
**
40
339
**
**
**
**
**
361
**
**
**
**
**
-
**
**
**
**
-%
**
28%
50%
**
**
**
**
**
51%
**
**
**
**
**
-%
**
**
h
**
**
-%
**
11%
89%
**
**
**
**
**
95%
**
**
**
**
**
-%
**
**
Other
**
**
-
**
6
19
**
**
**
**
**
19
**
**
**
**
**
-
**
**
**
**
-%
**
4%
3%
**
**
**
**
**
3%
**
**
**
**
**
-%
**
**
**
**
-%
**
30%
92%
**
**
**
**
**
93%
**
**
**
**
**
-%
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 86
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 46
Page 86
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD14 (QD28F) SHOWCARD In which of these places do you use your mobile phone to access the internet outside of the home? (MULTI CODE)
Base : Those who use their mobile phone to access the internet outside the home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
*a
~b
~c
~d
e
f
*g
h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
64
18
-
18
233
1026
79
86
10
10
12
1021
12
3
2
1
12
-
10
2
Effective Weighted Sample
43
13
-
13
155
708
70
62
8
6
9
712
11
2
2
1
11
-
9
2
Total
45
7
-
7
142
679
84
57
7
6
5
710
6
1
*
*
6
-
5
1
**
**
-%
**
19%
89%
**
**
**
**
**
93%
**
**
**
**
**
-%
**
**
Don't know
**
**
-
**
7
18
**
**
**
**
**
19
**
**
**
**
**
-
**
**
**
**
-%
**
5%
3%
**
**
**
**
**
3%
**
**
**
**
**
-%
**
**
**
**
-%
**
33%
85%
**
**
**
**
**
91%
**
**
**
**
**
-%
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 87
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 47
Page 87
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD15 (QD28G) SHOWCARD Do you use any of the following types of apps or applications on your smartphone? (MULTI CODE)
Base : Those with a smartphone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
~b
~c
*d
e
f
g
h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
95
30
3
33
300
1204
96
118
13
15
19
1184
21
3
6
3
20
1
14
7
Effective Weighted Sample
68
22
2
24
202
828
84
85
9
11
15
822
19
2
4
2
18
1
13
6
Total
66
13
1
13
180
784
97
78
7
11
10
807
12
1
1
*
11
1
7
4
**
**
**
**
20%
89%
**
9%
**
**
**
91%
**
**
**
**
**
**
**
**
Social networking (e.g.
Facebook, Twitter, LinkedIn)
**
**
**
**
95
462
**
42
**
**
**
479
**
**
**
**
**
**
**
**
**
**
**
**
53%
59%
**
53%
**
**
**
59%
**
**
**
**
**
**
**
**
d
**
**
**
**
18%
89%
**
8%
**
**
**
92%
**
**
**
**
**
**
**
**
Weather
**
**
**
**
62
409
**
35
**
**
**
429
**
**
**
**
**
**
**
**
**
**
**
**
35%
52%
**
44%
**
**
**
53%
**
**
**
**
**
**
**
**
d
**
**
**
**
13%
88%
**
8%
**
**
**
93%
**
**
**
**
**
**
**
**
Games
**
**
**
**
90
411
**
37
**
**
**
417
**
**
**
**
**
**
**
**
**
**
**
**
50%
52%
**
47%
**
**
**
52%
**
**
**
**
**
**
**
**
d
**
**
**
**
20%
91%
**
8%
**
**
**
92%
**
**
**
**
**
**
**
**
Maps/ navigation
**
**
**
**
71
383
**
27
**
**
**
416
**
**
**
**
**
**
**
**
**
**
**
**
39%
49%
**
35%
**
**
**
52%
**
**
**
**
**
**
**
**
h
**
**
**
**
16%
87%
**
6%
**
**
**
94%
**
**
**
**
**
**
**
**
News
**
**
**
**
61
358
**
27
**
**
**
386
**
**
**
**
**
**
**
**
**
**
**
**
34%
46%
**
35%
**
**
**
48%
**
**
**
**
**
**
**
**
d
h
**
**
**
**
15%
87%
**
7%
**
**
**
94%
**
**
**
**
**
**
**
**
Music
**
**
**
**
69
335
**
31
**
**
**
351
**
**
**
**
**
**
**
**
**
**
**
**
38%
43%
**
39%
**
**
**
43%
**
**
**
**
**
**
**
**
**
**
**
**
18%
88%
**
8%
**
**
**
92%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 88
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 47
Page 88
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD15 (QD28G) SHOWCARD Do you use any of the following types of apps or applications on your smartphone? (MULTI CODE)
Base : Those with a smartphone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
~b
~c
*d
e
f
g
h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
95
30
3
33
300
1204
96
118
13
15
19
1184
21
3
6
3
20
1
14
7
Effective Weighted Sample
68
22
2
24
202
828
84
85
9
11
15
822
19
2
4
2
18
1
13
6
Total
66
13
1
13
180
784
97
78
7
11
10
807
12
1
1
*
11
1
7
4
**
**
**
**
20%
89%
**
9%
**
**
**
91%
**
**
**
**
**
**
**
**
Travel/ journey planning
**
**
**
**
46
311
**
24
**
**
**
337
**
**
**
**
**
**
**
**
**
**
**
**
26%
40%
**
31%
**
**
**
42%
**
**
**
**
**
**
**
**
d
h
**
**
**
**
13%
86%
**
7%
**
**
**
94%
**
**
**
**
**
**
**
**
Sports/ sports news
**
**
**
**
44
270
**
18
**
**
**
291
**
**
**
**
**
**
**
**
**
**
**
**
25%
34%
**
23%
**
**
**
36%
**
**
**
**
**
**
**
**
h
**
**
**
**
14%
88%
**
6%
**
**
**
94%
**
**
**
**
**
**
**
**
Shopping (e.g. Tesco, Ocado,
eBay)
**
**
**
**
47
221
**
18
**
**
**
236
**
**
**
**
**
**
**
**
**
**
**
**
26%
28%
**
22%
**
**
**
29%
**
**
**
**
**
**
**
**
d
**
**
**
**
19%
88%
**
7%
**
**
**
93%
**
**
**
**
**
**
**
**
Banking
**
**
**
**
31
186
**
13
**
**
**
204
**
**
**
**
**
**
**
**
**
**
**
**
17%
24%
**
17%
**
**
**
25%
**
**
**
**
**
**
**
**
**
**
**
**
14%
86%
**
6%
**
**
**
94%
**
**
**
**
**
**
**
**
Location-based services
**
**
**
**
13
104
**
9
**
**
**
114
**
**
**
**
**
**
**
**
**
**
**
**
7%
13%
**
12%
**
**
**
14%
**
**
**
**
**
**
**
**
f
**
**
**
**
10%
84%
**
8%
**
**
**
93%
**
**
**
**
**
**
**
**
Books
**
**
**
**
10
92
**
9
**
**
**
100
**
**
**
**
**
**
**
**
**
**
**
**
5%
12%
**
12%
**
**
**
12%
**
**
**
**
**
**
**
**
**
**
**
**
9%
85%
**
8%
**
**
**
92%
**
**
**
**
**
**
**
**
Vouchers
**
**
**
**
12
83
**
4
**
**
**
91
**
**
**
**
**
**
**
**
**
**
**
**
6%
11%
**
5%
**
**
**
11%
**
**
**
**
**
**
**
**
**
**
**
**
12%
88%
**
4%
**
**
**
97%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 89
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 47
Page 89
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD15 (QD28G) SHOWCARD Do you use any of the following types of apps or applications on your smartphone? (MULTI CODE)
Base : Those with a smartphone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
~b
~c
*d
e
f
g
h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
95
30
3
33
300
1204
96
118
13
15
19
1184
21
3
6
3
20
1
14
7
Effective Weighted Sample
68
22
2
24
202
828
84
85
9
11
15
822
19
2
4
2
18
1
13
6
Total
66
13
1
13
180
784
97
78
7
11
10
807
12
1
1
*
11
1
7
4
**
**
**
**
20%
89%
**
9%
**
**
**
91%
**
**
**
**
**
**
**
**
Finance/ business
**
**
**
**
10
66
**
6
**
**
**
73
**
**
**
**
**
**
**
**
**
**
**
**
5%
8%
**
8%
**
**
**
9%
**
**
**
**
**
**
**
**
**
**
**
**
12%
84%
**
8%
**
**
**
92%
**
**
**
**
**
**
**
**
NONE OF THESE
**
**
**
**
39
99
**
14
**
**
**
95
**
**
**
**
**
**
**
**
**
**
**
**
22%
13%
**
17%
**
**
**
12%
**
**
**
**
**
**
**
**
a
**
**
**
**
36%
92%
**
13%
**
**
**
88%
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
1
3
**
*
**
**
**
4
**
**
**
**
**
**
**
**
**
**
**
**
*%
*%
**
1%
**
**
**
*%
**
**
**
**
**
**
**
**
**
**
**
**
17%
72%
**
12%
**
**
**
90%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 90
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 48
Page 90
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD16 (QD28H) SHOWCARD And which of these types of apps or applications have you PAID FOR to download on your smartphone? (MULTI CODE)
Base : Those with a smartphone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
~b
~c
*d
e
f
g
h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
95
30
3
33
300
1204
96
118
13
15
19
1184
21
3
6
3
20
1
14
7
Effective Weighted Sample
68
22
2
24
202
828
84
85
9
11
15
822
19
2
4
2
18
1
13
6
Total
66
13
1
13
180
784
97
78
7
11
10
807
12
1
1
*
11
1
7
4
**
**
**
**
20%
89%
**
9%
**
**
**
91%
**
**
**
**
**
**
**
**
Games
**
**
**
**
26
110
**
13
**
**
**
108
**
**
**
**
**
**
**
**
**
**
**
**
14%
14%
**
17%
**
**
**
13%
**
**
**
**
**
**
**
**
**
**
**
**
21%
92%
**
11%
**
**
**
90%
**
**
**
**
**
**
**
**
Music
**
**
**
**
9
66
**
8
**
**
**
62
**
**
**
**
**
**
**
**
**
**
**
**
5%
8%
**
10%
**
**
**
8%
**
**
**
**
**
**
**
**
**
**
**
**
12%
94%
**
12%
**
**
**
89%
**
**
**
**
**
**
**
**
Maps/ navigation
**
**
**
**
6
44
**
3
**
**
**
44
**
**
**
**
**
**
**
**
**
**
**
**
3%
6%
**
4%
**
**
**
5%
**
**
**
**
**
**
**
**
**
**
**
**
13%
94%
**
6%
**
**
**
94%
**
**
**
**
**
**
**
**
Social networking (e.g.
Facebook, Twitter, LinkedIn)
**
**
**
**
11
34
**
6
**
**
**
32
**
**
**
**
**
**
**
**
**
**
**
**
6%
4%
**
7%
**
**
**
4%
**
**
**
**
**
**
**
**
**
**
**
**
29%
90%
**
16%
**
**
**
86%
**
**
**
**
**
**
**
**
Travel/ journey planning
**
**
**
**
2
30
**
3
**
**
**
31
**
**
**
**
**
**
**
**
**
**
**
**
1%
4%
**
3%
**
**
**
4%
**
**
**
**
**
**
**
**
**
**
**
**
7%
90%
**
8%
**
**
**
93%
**
**
**
**
**
**
**
**
Sports/ sports news
**
**
**
**
3
26
**
3
**
**
**
26
**
**
**
**
**
**
**
**
**
**
**
**
1%
3%
**
3%
**
**
**
3%
**
**
**
**
**
**
**
**
**
**
**
**
9%
92%
**
9%
**
**
**
92%
**
**
**
**
**
**
**
**
Weather
**
**
**
**
4
20
**
1
**
**
**
21
**
**
**
**
**
**
**
**
**
**
**
**
2%
3%
**
1%
**
**
**
3%
**
**
**
**
**
**
**
**
**
**
**
**
17%
91%
**
5%
**
**
**
96%
**
**
**
**
**
**
**
**
News
**
**
**
**
5
16
**
2
**
**
**
18
**
**
**
**
**
**
**
**
**
**
**
**
3%
2%
**
2%
**
**
**
2%
**
**
**
**
**
**
**
**
**
**
**
**
24%
80%
**
10%
**
**
**
91%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 91
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 48
Page 91
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD16 (QD28H) SHOWCARD And which of these types of apps or applications have you PAID FOR to download on your smartphone? (MULTI CODE)
Base : Those with a smartphone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
~b
~c
*d
e
f
g
h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
95
30
3
33
300
1204
96
118
13
15
19
1184
21
3
6
3
20
1
14
7
Effective Weighted Sample
68
22
2
24
202
828
84
85
9
11
15
822
19
2
4
2
18
1
13
6
Total
66
13
1
13
180
784
97
78
7
11
10
807
12
1
1
*
11
1
7
4
**
**
**
**
20%
89%
**
9%
**
**
**
91%
**
**
**
**
**
**
**
**
Books
**
**
**
**
1
15
**
2
**
**
**
14
**
**
**
**
**
**
**
**
**
**
**
**
*%
2%
**
2%
**
**
**
2%
**
**
**
**
**
**
**
**
**
**
**
**
4%
93%
**
11%
**
**
**
89%
**
**
**
**
**
**
**
**
Finance/ business
**
**
**
**
3
12
**
2
**
**
**
11
**
**
**
**
**
**
**
**
**
**
**
**
2%
2%
**
3%
**
**
**
1%
**
**
**
**
**
**
**
**
**
**
**
**
22%
90%
**
16%
**
**
**
85%
**
**
**
**
**
**
**
**
Banking
**
**
**
**
1
11
**
1
**
**
**
10
**
**
**
**
**
**
**
**
**
**
**
**
1%
1%
**
1%
**
**
**
1%
**
**
**
**
**
**
**
**
**
**
**
**
13%
100%
**
9%
**
**
**
92%
**
**
**
**
**
**
**
**
Shopping (e.g. Tesco, Ocado,
eBay)
**
**
**
**
2
10
**
2
**
**
**
8
**
**
**
**
**
**
**
**
**
**
**
**
1%
1%
**
3%
**
**
**
1%
**
**
**
**
**
**
**
**
**
**
**
**
20%
100%
**
24%
**
**
**
79%
**
**
**
**
**
**
**
**
Location-based services
**
**
**
**
1
7
**
2
**
**
**
7
**
**
**
**
**
**
**
**
**
**
**
**
*%
1%
**
3%
**
**
**
1%
**
**
**
**
**
**
**
**
**
**
**
**
10%
73%
**
21%
**
**
**
79%
**
**
**
**
**
**
**
**
Vouchers
**
**
**
**
2
3
**
-
**
**
**
6
**
**
**
**
**
**
**
**
**
**
**
**
1%
*%
**
-%
**
**
**
1%
**
**
**
**
**
**
**
**
f
**
**
**
**
24%
52%
**
-%
**
**
**
100%
**
**
**
**
**
**
**
**
NONE OF THESE
**
**
**
**
135
555
**
56
**
**
**
574
**
**
**
**
**
**
**
**
**
**
**
**
75%
71%
**
71%
**
**
**
71%
**
**
**
**
**
**
**
**
**
**
**
**
21%
88%
**
9%
**
**
**
91%
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
4
19
**
2
**
**
**
22
**
**
**
**
**
**
**
**
**
**
**
**
2%
2%
**
2%
**
**
**
3%
**
**
**
**
**
**
**
**
**
**
**
**
19%
83%
**
7%
**
**
**
93%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 92
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 49
Page 92
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD17A (QD21A). SHOWCARD Thinking about your mobile phone service only, please use this card to say how satisfied you are with (MAIN SUPPLIER) for each of the following... The overall service provided by MAIN SUPPLIER. (SINGLE CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
543
357
175
532
1297
3189
198
520
65
77
169
2872
340
62
69
61
189
151
182
158
Effective Weighted Sample
375
214
123
337
858
2166
171
342
40
50
126
1982
270
39
42
51
167
117
145
126
Total
316
169
99
268
702
1879
188
263
28
38
84
1812
234
16
12
6
112
123
119
115
15%
8%
5%
13%
34%
91%
9%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
6%
6%
Base for %
311
165
93
258
684
1850
188
258
27
37
82
1787
226
15
12
6
107
118
115
111
15%
8%
5%
13%
33%
91%
9%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
6%
5%
Very satisfied
164
97
51
148
389
1096
88
151
**
**
44
1040
132
**
**
**
53
78
61
70
53%
59%
55%
57%
57%
59%
47%
58%
**
**
55%
58%
58%
**
**
**
50%
66%
53%
63%
g
qs
q
14%
8%
4%
12%
33%
92%
7%
13%
**
**
4%
87%
11%
**
**
**
4%
7%
5%
6%
Fairly satisfied
130
56
36
92
257
657
93
93
**
**
31
659
78
**
**
**
45
33
47
31
42%
34%
39%
36%
38%
36%
49%
36%
**
**
38%
37%
35%
**
**
**
42%
28%
41%
28%
f
m
rt
rt
17%
7%
5%
12%
34%
87%
12%
12%
**
**
4%
88%
10%
**
**
**
6%
4%
6%
4%
TOTAL SATISFIED
294
154
87
240
646
1753
180
244
**
**
75
xx-xxxx-xxxx
209
**
**
**
98
111
108
101
95%
93%
94%
93%
94%
95%
96%
94%
**
**
92%
95%
93%
**
**
**
91%
94%
94%
91%
15%
8%
4%
12%
33%
90%
9%
13%
**
**
4%
88%
11%
**
**
**
5%
6%
6%
5%
Neither
11
7
5
12
28
57
7
10
**
**
5
52
11
**
**
**
7
5
3
8
3%
4%
5%
5%
4%
3%
4%
4%
**
**
6%
3%
5%
**
**
**
6%
4%
3%
7%
hl
17%
12%
8%
20%
45%
91%
11%
17%
**
**
8%
83%
18%
**
**
**
11%
7%
5%
13%
Fairly dissatisfied
5
2
1
3
6
29
1
2
**
**
2
28
3
**
**
**
2
1
1
1
2%
1%
1%
1%
1%
2%
1%
1%
**
**
2%
2%
1%
**
**
**
2%
1%
1%
1%
17%
7%
3%
10%
21%
97%
5%
6%
**
**
5%
94%
9%
**
**
**
5%
4%
5%
4%
Very dissatisfied
1
2
-
2
4
11
-
2
**
**
-
9
2
**
**
**
1
1
2
-
*%
1%
-%
1%
1%
1%
-%
1%
**
**
-%
*%
1%
**
**
**
1%
1%
2%
-%
l
10%
19%
-%
19%
40%
100%
-%
22%
**
**
-%
80%
17%
**
**
**
6%
11%
17%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 93
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 49
Page 93
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD17A (QD21A). SHOWCARD Thinking about your mobile phone service only, please use this card to say how satisfied you are with (MAIN SUPPLIER) for each of the following... The overall service provided by MAIN SUPPLIER. (SINGLE CODE)
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
543
357
175
532
1297
3189
198
520
65
77
169
2872
340
62
69
61
189
151
182
158
Effective Weighted Sample
375
214
123
337
858
2166
171
342
40
50
126
1982
270
39
42
51
167
117
145
126
Total
316
169
99
268
702
1879
188
263
28
38
84
1812
234
16
12
6
112
123
119
115
15%
8%
5%
13%
34%
91%
9%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
6%
6%
TOTAL DISSATISFIED
6
4
1
5
11
40
1
4
**
**
2
37
5
**
**
**
2
2
3
1
2%
3%
1%
2%
2%
2%
1%
2%
**
**
2%
2%
2%
**
**
**
2%
2%
3%
1%
15%
11%
2%
13%
26%
98%
4%
10%
**
**
4%
90%
12%
**
**
**
6%
6%
8%
3%
Don't know
6
4
6
10
18
29
-
5
**
**
2
24
9
**
**
**
4
5
5
4
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 94
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 50
Page 94
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD17J (QD21J). SHOWCARD Thinking about your mobile phone service only, please use this card to say how satisfied you are with (MAIN SUPPLIER) for each of the following... Reception/ accessing network. (SINGLE CODE).
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
543
357
175
532
1297
3189
198
520
65
77
169
2872
340
62
69
61
189
151
182
158
Effective Weighted Sample
375
214
123
337
858
2166
171
342
40
50
126
1982
270
39
42
51
167
117
145
126
Total
316
169
99
268
702
1879
188
263
28
38
84
1812
234
16
12
6
112
123
119
115
15%
8%
5%
13%
34%
91%
9%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
6%
6%
Base for %
310
165
91
256
682
1847
188
256
26
37
81
1787
224
15
12
6
107
117
113
111
15%
8%
4%
13%
33%
91%
9%
13%
**
**
4%
88%
11%
**
**
**
5%
6%
6%
5%
Very satisfied
159
88
48
136
366
1029
79
142
**
**
41
972
121
**
**
**
50
71
55
67
51%
53%
53%
53%
54%
56%
42%
56%
**
**
50%
54%
54%
**
**
**
47%
61%
48%
60%
g
qs
q
14%
8%
4%
12%
33%
92%
7%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
5%
6%
Fairly satisfied
115
58
34
92
247
615
96
82
**
**
29
630
78
**
**
**
42
35
45
33
37%
35%
38%
36%
36%
33%
51%
32%
**
**
36%
35%
35%
**
**
**
40%
30%
40%
30%
f
16%
8%
5%
13%
35%
86%
14%
12%
**
**
4%
89%
11%
**
**
**
6%
5%
6%
5%
TOTAL SATISFIED
274
146
82
228
613
xx-xxxx-xxxx
176
224
**
**
70
1602
199
**
**
**
93
106
100
100
88%
88%
90%
89%
90%
89%
93%
88%
**
**
86%
90%
89%
**
**
**
87%
91%
88%
90%
mo
15%
8%
5%
13%
34%
90%
10%
12%
**
**
4%
88%
11%
**
**
**
5%
6%
5%
5%
Neither
14
9
5
14
30
83
6
16
**
**
5
73
12
**
**
**
6
6
4
7
5%
5%
6%
5%
4%
5%
3%
6%
**
**
6%
4%
5%
**
**
**
5%
5%
4%
7%
16%
10%
6%
15%
34%
93%
7%
18%
**
**
5%
82%
13%
**
**
**
6%
7%
5%
8%
Fairly dissatisfied
15
5
3
8
26
83
5
9
**
**
5
78
7
**
**
**
5
2
3
4
5%
3%
3%
3%
4%
5%
2%
4%
**
**
6%
4%
3%
**
**
**
4%
2%
3%
3%
17%
6%
3%
9%
30%
95%
5%
11%
**
**
5%
89%
8%
**
**
**
5%
2%
4%
4%
Very dissatisfied
7
6
1
7
13
36
2
6
**
**
2
33
6
**
**
**
4
2
6
1
2%
3%
1%
3%
2%
2%
1%
2%
**
**
2%
2%
3%
**
**
**
4%
2%
5%
*%
t
19%
15%
2%
17%
33%
94%
6%
16%
**
**
5%
84%
16%
**
**
**
10%
6%
14%
1%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 95
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 50
Page 95
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD17J (QD21J). SHOWCARD Thinking about your mobile phone service only, please use this card to say how satisfied you are with (MAIN SUPPLIER) for each of the following... Reception/ accessing network. (SINGLE CODE).
Base : Those who personally use a mobile phone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
543
357
175
532
1297
3189
198
520
65
77
169
2872
340
62
69
61
189
151
182
158
Effective Weighted Sample
375
214
123
337
858
2166
171
342
40
50
126
1982
270
39
42
51
167
117
145
126
Total
316
169
99
268
702
1879
188
263
28
38
84
1812
234
16
12
6
112
123
119
115
15%
8%
5%
13%
34%
91%
9%
13%
**
**
4%
87%
11%
**
**
**
5%
6%
6%
6%
TOTAL DISSATISFIED
22
11
4
14
39
120
7
16
**
**
7
111
13
**
**
**
9
4
9
4
7%
6%
4%
6%
6%
6%
4%
6%
**
**
8%
6%
6%
**
**
**
8%
4%
8%
4%
17%
8%
3%
11%
31%
95%
6%
12%
**
**
5%
88%
10%
**
**
**
7%
3%
7%
3%
Don't know
6
4
8
12
20
32
-
7
**
**
2
25
11
**
**
**
4
6
6
4
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 96
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 51
Page 96
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD17K (QD21K). SHOWCARD Thinking about your mobile phone service only, please use this card to say how satisfied you are with (MAIN SUPPLIER) for each of the following... Ability to connect to the internet using the mobile network (3G).
(SINGLE CODE).
Base : Those with a smartphone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
~b
~c
*d
e
f
g
h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
95
30
3
33
300
1204
96
118
13
15
19
1184
21
3
6
3
20
1
14
7
Effective Weighted Sample
68
22
2
24
202
828
84
85
9
11
15
822
19
2
4
2
18
1
13
6
Total
66
13
1
13
180
784
97
78
7
11
10
807
12
1
1
*
11
1
7
4
**
**
**
**
20%
89%
**
9%
**
**
**
91%
**
**
**
**
**
**
**
**
Base for %
57
11
*
11
164
745
96
70
6
9
8
775
10
1
*
*
9
1
6
3
**
**
**
**
19%
88%
**
8%
**
**
**
92%
**
**
**
**
**
**
**
**
Very satisfied
**
**
**
**
85
393
**
43
**
**
**
407
**
**
**
**
**
**
**
**
**
**
**
**
52%
53%
**
61%
**
**
**
52%
**
**
**
**
**
**
**
**
**
**
**
**
19%
88%
**
10%
**
**
**
91%
**
**
**
**
**
**
**
**
Fairly satisfied
**
**
**
**
52
248
**
16
**
**
**
271
**
**
**
**
**
**
**
**
**
**
**
**
32%
33%
**
24%
**
**
**
35%
**
**
**
**
**
**
**
**
h
**
**
**
**
18%
86%
**
6%
**
**
**
94%
**
**
**
**
**
**
**
**
TOTAL SATISFIED
**
**
**
**
137
641
**
59
**
**
**
678
**
**
**
**
**
**
**
**
**
**
**
**
83%
86%
**
85%
**
**
**
87%
**
**
**
**
**
**
**
**
f
**
**
**
**
19%
87%
**
8%
**
**
**
92%
**
**
**
**
**
**
**
**
Neither
**
**
**
**
17
57
**
8
**
**
**
51
**
**
**
**
**
**
**
**
**
**
**
**
10%
8%
**
12%
**
**
**
7%
**
**
**
**
**
**
**
**
**
**
**
**
28%
96%
**
14%
**
**
**
87%
**
**
**
**
**
**
**
**
Fairly dissatisfied
**
**
**
**
5
33
**
1
**
**
**
34
**
**
**
**
**
**
**
**
**
**
**
**
3%
4%
**
1%
**
**
**
4%
**
**
**
**
**
**
**
**
**
**
**
**
16%
96%
**
2%
**
**
**
98%
**
**
**
**
**
**
**
**
Very dissatisfied
**
**
**
**
5
13
**
2
**
**
**
12
**
**
**
**
**
**
**
**
**
**
**
**
3%
2%
**
2%
**
**
**
2%
**
**
**
**
**
**
**
**
**
**
**
**
37%
100%
**
12%
**
**
**
89%
**
**
**
**
**
**
**
**
TOTAL DISSATISFIED
**
**
**
**
10
46
**
2
**
**
**
46
**
**
**
**
**
**
**
**
**
**
**
**
6%
6%
**
3%
**
**
**
6%
**
**
**
**
**
**
**
**
**
**
**
**
22%
97%
**
5%
**
**
**
95%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 97
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 51
Page 97
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QD17K (QD21K). SHOWCARD Thinking about your mobile phone service only, please use this card to say how satisfied you are with (MAIN SUPPLIER) for each of the following... Ability to connect to the internet using the mobile network (3G).
(SINGLE CODE).
Base : Those with a smartphone
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
~b
~c
*d
e
f
g
h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
95
30
3
33
300
1204
96
118
13
15
19
1184
21
3
6
3
20
1
14
7
Effective Weighted Sample
68
22
2
24
202
828
84
85
9
11
15
822
19
2
4
2
18
1
13
6
Total
66
13
1
13
180
784
97
78
7
11
10
807
12
1
1
*
11
1
7
4
**
**
**
**
20%
89%
**
9%
**
**
**
91%
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
16
39
**
9
**
**
**
32
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 98
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 52
Page 98
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE1. Does your household have a PC, laptop, netbook or tablet computer? (MULTI CODE OPTIONS 1-4 ONLY)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Yes - PC
172
81
42
123
289
910
76
111
15
23
30
882
113
4
5
**
57
55
73
40
50%
40%
22%
31%
33%
44%
39%
33%
34%
44%
27%
46%
34%
14%
27%
**
39%
30%
45%
23%
bcd
cd
c
k
hk
np
t
rt
17%
8%
4%
12%
29%
92%
8%
11%
2%
2%
3%
89%
11%
*%
1%
**
6%
6%
7%
4%
Yes - laptop
185
84
26
109
352
1252
122
148
12
18
36
1236
98
5
4
**
53
45
60
38
53%
41%
14%
28%
41%
61%
63%
44%
28%
34%
32%
64%
29%
17%
21%
**
36%
24%
38%
22%
bcd
cd
c
ik
hijk
n
rt
rt
13%
6%
2%
8%
25%
91%
9%
11%
1%
1%
3%
89%
7%
*%
*%
**
4%
3%
4%
3%
Yes - netbook
14
4
-
4
24
144
5
17
2
3
2
133
4
-
-
**
2
2
4
-
4%
2%
-%
1%
3%
7%
3%
5%
6%
6%
2%
7%
1%
-%
-%
**
1%
1%
3%
-%
cd
c
g
k
t
9%
3%
-%
3%
16%
97%
3%
12%
2%
2%
1%
89%
3%
-%
-%
**
1%
1%
3%
-%
Yes - tablet computer - e.g. iPad
25
6
2
8
31
219
22
20
3
3
4
223
7
*
1
**
2
4
4
3
7%
3%
1%
2%
4%
11%
11%
6%
6%
7%
4%
12%
2%
1%
6%
**
2%
2%
2%
2%
bcd
hk
10%
2%
1%
3%
13%
90%
9%
8%
1%
1%
2%
92%
3%
*%
*%
**
1%
2%
2%
1%
TOTAL YES
265
132
59
191
514
1613
156
198
21
29
55
1583
172
9
7
**
90
82
105
68
76%
65%
31%
49%
59%
78%
80%
59%
48%
55%
49%
82%
52%
28%
36%
**
61%
44%
65%
39%
bcd
cd
c
k
hijk
nop
rt
rt
15%
7%
3%
11%
29%
91%
9%
11%
1%
2%
3%
89%
10%
1%
*%
**
5%
5%
6%
4%
No
81
71
129
200
349
438
38
135
22
23
58
334
159
23
12
**
55
104
55
104
23%
35%
68%
51%
40%
21%
19%
40%
52%
44%
51%
17%
48%
71%
64%
**
38%
56%
34%
60%
a
abd
ab
l
l
l
hl
m
m
m
qs
qs
17%
15%
27%
42%
74%
93%
8%
29%
5%
5%
12%
71%
34%
5%
3%
**
12%
22%
12%
22%
Don't know
1
2
1
2
5
4
1
2
-
*
-
4
2
*
*
**
1
1
1
1
*%
1%
*%
1%
1%
*%
1%
*%
-%
*%
-%
*%
1%
*%
*%
**
1%
*%
*%
1%
17%
25%
11%
37%
85%
69%
23%
27%
-%
1%
-%
73%
35%
1%
1%
**
24%
11%
11%
23%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 99
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 53
Page 99
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE2 (QE1A). SHOWCARD How likely is it that your household will get a tablet computer - such as an iPad - in the next 12 months? (SINGLE CODE)
Base : Those without a tablet computer in the household
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
557
436
338
774
1571
3243
185
652
97
115
236
2782
472
103
106
93
249
223
230
242
Effective Weighted Sample
386
256
223
479
1028
2189
159
422
60
69
165
1916
372
62
65
77
217
174
180
192
Total
321
198
187
385
837
1837
173
314
41
49
109
xx-xxxx-xxxx
327
31
18
9
145
183
157
171
16%
10%
9%
19%
42%
91%
9%
16%
**
2%
5%
84%
16%
2%
1%
**
7%
9%
8%
8%
Certain to
6
2
1
3
9
39
6
5
**
*
1
40
1
1
*
**
1
1
1
-
2%
1%
*%
1%
1%
2%
3%
2%
**
*%
1%
2%
*%
3%
2%
**
*%
*%
1%
-%
m
14%
5%
1%
6%
20%
86%
12%
11%
**
*%
2%
88%
3%
2%
1%
**
1%
1%
3%
-%
Very likely
20
3
-
3
21
84
10
9
**
1
4
84
3
-
*
**
3
1
3
-
6%
2%
-%
1%
3%
5%
6%
3%
**
2%
4%
5%
1%
-%
1%
**
2%
*%
2%
-%
bcd
h
21%
3%
-%
3%
23%
90%
10%
9%
**
1%
4%
91%
3%
-%
*%
**
3%
1%
3%
-%
Likely
25
8
4
12
45
173
23
17
**
4
2
179
11
1
*
**
4
7
8
3
8%
4%
2%
3%
5%
9%
13%
5%
**
8%
2%
11%
3%
3%
2%
**
3%
4%
5%
2%
cd
k
k
hik
13%
4%
2%
6%
23%
89%
12%
8%
**
2%
1%
92%
6%
1%
*%
**
2%
4%
4%
2%
TOTAL LIKELY
51
14
5
18
76
296
38
30
**
5
6
303
15
2
1
**
7
8
12
3
16%
7%
2%
5%
9%
16%
22%
10%
**
10%
6%
18%
5%
7%
5%
**
5%
5%
8%
2%
bcd
c
hik
t
15%
4%
1%
5%
23%
89%
11%
9%
**
1%
2%
91%
5%
1%
*%
**
2%
3%
4%
1%
Unlikely
41
28
13
41
118
309
34
48
**
8
13
300
37
2
2
**
18
18
20
16
13%
14%
7%
11%
14%
17%
19%
15%
**
15%
12%
18%
11%
6%
10%
**
13%
10%
13%
10%
c
c
12%
8%
4%
12%
34%
89%
10%
14%
**
2%
4%
86%
11%
1%
1%
**
5%
5%
6%
5%
Very unlikely
81
44
31
75
178
388
32
62
**
7
22
360
63
7
4
**
34
29
38
25
25%
22%
16%
20%
21%
21%
19%
20%
**
15%
20%
21%
19%
22%
22%
**
24%
16%
24%
15%
cd
t
rt
19%
11%
7%
18%
42%
92%
8%
15%
**
2%
5%
85%
15%
2%
1%
**
8%
7%
9%
6%
Certain not to
117
101
123
224
390
627
36
148
**
28
60
512
188
19
11
**
76
112
73
115
36%
51%
66%
58%
47%
34%
21%
47%
**
56%
55%
30%
58%
61%
60%
**
53%
61%
47%
67%
a
abd
a
g
l
l
l
l
m
s
qs
18%
15%
19%
34%
59%
95%
5%
22%
**
4%
9%
77%
28%
3%
2%
**
12%
17%
11%
17%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 100
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 53
Page 100
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE2 (QE1A). SHOWCARD How likely is it that your household will get a tablet computer - such as an iPad - in the next 12 months? (SINGLE CODE)
Base : Those without a tablet computer in the household
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
557
436
338
774
1571
3243
185
652
97
115
236
2782
472
103
106
93
249
223
230
242
Effective Weighted Sample
386
256
223
479
1028
2189
159
422
60
69
165
1916
372
62
65
77
217
174
180
192
Total
321
198
187
385
837
1837
173
314
41
49
109
xx-xxxx-xxxx
327
31
18
9
145
183
157
171
16%
10%
9%
19%
42%
91%
9%
16%
**
2%
5%
84%
16%
2%
1%
**
7%
9%
8%
8%
TOTAL UNLIKELY
239
173
167
340
687
1324
102
258
**
42
95
1172
288
28
16
**
129
160
132
156
74%
87%
90%
88%
82%
72%
59%
82%
**
86%
87%
69%
88%
89%
93%
**
89%
87%
84%
92%
a
a
a
g
l
l
l
l
s
17%
12%
12%
24%
48%
92%
7%
18%
**
3%
7%
82%
20%
2%
1%
**
9%
11%
9%
11%
Don't know
32
12
15
26
75
217
34
25
**
2
8
225
24
2
*
**
9
15
13
11
10%
6%
8%
7%
9%
12%
19%
8%
**
5%
7%
13%
7%
5%
3%
**
6%
8%
8%
6%
f
hjk
13%
5%
6%
11%
30%
87%
13%
10%
**
1%
3%
90%
10%
1%
*%
**
4%
6%
5%
4%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 101
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 54
Page 101
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE3 (QE2). Do you or does anyone in your household have access to the internet/ Worldwide Web at HOME (via any device, e.g. PC, mobile phone etc)? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Yes - have access and use at
home
253
122
45
166
491
1569
151
178
21
25
46
1551
150
8
6
**
81
69
94
55
73%
60%
24%
42%
57%
76%
77%
53%
48%
48%
40%
81%
45%
25%
33%
**
55%
37%
59%
32%
bcd
cd
c
k
hijk
np
rt
rt
15%
7%
3%
10%
28%
91%
9%
10%
1%
1%
3%
90%
9%
*%
*%
**
5%
4%
5%
3%
Yes - have access but don't use
at home
6
10
6
16
29
48
3
14
*
1
9
37
14
1
*
**
6
8
4
10
2%
5%
3%
4%
3%
2%
2%
4%
*%
3%
8%
2%
4%
3%
2%
**
4%
5%
3%
6%
a
l
il
12%
19%
12%
31%
57%
94%
6%
28%
*%
3%
17%
72%
27%
2%
1%
**
11%
16%
9%
19%
No do not have access at home
85
72
136
208
343
428
41
137
22
26
57
328
167
23
12
**
60
107
59
108
24%
35%
72%
53%
40%
21%
21%
41%
51%
49%
51%
17%
50%
72%
64%
**
41%
57%
37%
62%
a
abd
ab
l
l
l
hl
m
m
m
qs
qs
18%
15%
29%
44%
73%
91%
9%
29%
5%
6%
12%
70%
36%
5%
3%
**
13%
23%
13%
23%
Don't know
3
1
2
3
5
10
*
5
*
-
1
6
3
*
*
**
*
3
2
1
1%
*%
1%
1%
1%
*%
*%
1%
1%
-%
1%
*%
1%
*%
*%
**
*%
1%
1%
1%
l
28%
6%
24%
30%
46%
99%
2%
45%
4%
-%
11%
56%
29%
1%
1%
**
3%
26%
20%
9%
INTERNET ACCESS AT HOME
YES
259
131
51
182
520
1618
154
193
21
27
55
1588
164
9
7
**
86
78
99
65
75%
64%
27%
46%
60%
79%
79%
58%
48%
51%
48%
83%
49%
28%
36%
**
59%
42%
62%
37%
bcd
cd
c
k
hijk
nop
rt
rt
15%
7%
3%
10%
29%
91%
9%
11%
1%
2%
3%
89%
9%
*%
*%
**
5%
4%
6%
4%
NO
85
72
136
208
343
428
41
137
22
26
57
328
167
23
12
**
60
107
59
108
24%
35%
72%
53%
40%
21%
21%
41%
51%
49%
51%
17%
50%
72%
64%
**
41%
57%
37%
62%
a
abd
ab
l
l
l
hl
m
m
m
qs
qs
18%
15%
29%
44%
73%
91%
9%
29%
5%
6%
12%
70%
36%
5%
3%
**
13%
23%
13%
23%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 102
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 55
Page 102
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE4 (IN6). SHOWCARD Do you ever access the internet anywhere other than in your home at all? IF YES: Where is that? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Your workplace
66
6
-
6
39
525
56
32
4
3
1
558
5
*
*
**
3
3
5
-
19%
3%
-%
1%
4%
26%
29%
10%
10%
6%
1%
29%
2%
*%
1%
**
2%
1%
3%
-%
bcd
c
k
k
k
hijk
t
11%
1%
-%
1%
7%
89%
10%
5%
1%
1%
*%
95%
1%
*%
*%
**
*%
*%
1%
-%
Anywhere - using a 3G mobile
phone/ smartphone
35
5
-
5
100
498
63
47
5
7
3
517
5
-
*
**
5
-
3
1
10%
2%
-%
1%
11%
24%
32%
14%
12%
14%
3%
27%
1%
-%
2%
**
3%
-%
2%
1%
bcd
c
f
k
k
k
hijk
r
6%
1%
-%
1%
18%
89%
11%
8%
1%
1%
1%
92%
1%
-%
*%
**
1%
-%
1%
*%
In someone else's home
25
11
1
12
82
289
33
25
1
1
4
301
9
1
1
**
7
3
7
2
7%
5%
1%
3%
9%
14%
17%
7%
3%
1%
4%
16%
3%
4%
5%
**
4%
1%
4%
1%
cd
c
j
hijk
8%
3%
*%
4%
25%
89%
10%
8%
*%
*%
1%
93%
3%
*%
*%
**
2%
1%
2%
1%
Anywhere - using Wi-Fi/ wireless
broadband and a laptop/
portable media player/ portable
games console/ tablet computer
17
5
1
6
25
155
18
15
1
1
2
160
6
-
-
**
5
1
5
1
5%
3%
*%
1%
3%
8%
9%
4%
2%
2%
2%
8%
2%
-%
-%
**
3%
1%
3%
1%
cd
hk
t
10%
3%
*%
3%
14%
89%
10%
8%
1%
1%
1%
92%
3%
-%
-%
**
3%
1%
3%
1%
Library
11
6
2
8
36
81
28
12
1
1
3
103
7
*
*
**
3
4
5
2
3%
3%
1%
2%
4%
4%
14%
4%
3%
2%
3%
5%
2%
2%
2%
**
2%
2%
3%
1%
f
10%
5%
2%
7%
31%
70%
24%
11%
1%
1%
3%
89%
6%
*%
*%
**
3%
3%
4%
2%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 103
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 55
Page 103
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE4 (IN6). SHOWCARD Do you ever access the internet anywhere other than in your home at all? IF YES: Where is that? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
School/ college
2
1
-
1
15
100
17
4
1
-
-
110
1
-
-
**
1
-
1
-
*%
*%
-%
*%
2%
5%
9%
1%
2%
-%
-%
6%
*%
-%
-%
**
*%
-%
*%
-%
f
hjk
1%
*%
-%
*%
13%
88%
15%
3%
1%
-%
-%
97%
*%
-%
-%
**
*%
-%
*%
-%
Internet café
10
2
-
2
14
59
11
9
1
1
2
62
2
-
*
**
2
-
1
1
3%
1%
-%
1%
2%
3%
6%
3%
2%
1%
2%
3%
1%
-%
*%
**
2%
-%
1%
1%
cd
f
14%
3%
-%
3%
20%
84%
16%
12%
1%
1%
3%
88%
3%
-%
*%
**
3%
-%
2%
1%
University
1
1
-
1
4
43
15
7
-
-
*
50
1
-
-
**
1
-
1
-
*%
*%
-%
*%
*%
2%
8%
2%
-%
-%
*%
3%
*%
-%
-%
**
*%
-%
*%
-%
f
k
2%
1%
-%
1%
7%
75%
27%
12%
-%
-%
*%
89%
1%
-%
-%
**
1%
-%
1%
-%
Other
3
1
-
1
9
17
3
3
-
1
-
16
1
-
*
**
1
-
1
-
1%
*%
-%
*%
1%
1%
2%
1%
-%
1%
-%
1%
*%
-%
1%
**
*%
-%
*%
-%
14%
4%
-%
4%
46%
86%
17%
15%
-%
3%
-%
85%
3%
-%
1%
**
3%
-%
3%
-%
No, do not
233
177
185
362
654
1034
66
234
35
42
103
862
307
30
17
**
130
177
139
168
67%
87%
98%
92%
75%
50%
34%
70%
82%
79%
91%
45%
92%
94%
91%
**
88%
95%
87%
97%
a
abd
ab
g
l
l
l
hijl
qs
qs
21%
16%
17%
33%
59%
94%
6%
21%
3%
4%
9%
78%
28%
3%
2%
**
12%
16%
13%
15%
EVER USE INTERNET AT
HOME OR ELSEWHERE
262
125
47
172
533
1657
170
194
21
27
48
xx-xxxx-xxxx
156
8
6
**
83
72
97
58
76%
61%
25%
44%
61%
81%
87%
58%
48%
50%
43%
86%
47%
26%
35%
**
57%
39%
61%
34%
bcd
cd
c
f
k
hijk
np
rt
rt
14%
7%
3%
9%
29%
90%
9%
11%
1%
1%
3%
90%
8%
*%
*%
**
5%
4%
5%
3%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 104
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 56
Page 104
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE5 (QE23). SHOWCARD And how often do you personally use the internet nowadays either at home or elsewhere? (SINGLE CODE)
Base : Those who use the internet at home or elsewhere
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
~n
*o
~p
q
*r
s
*t
Unweighted total
428
243
73
316
927
2702
177
357
43
50
98
2527
216
30
42
28
140
76
141
75
Effective Weighted Sample
300
148
52
200
619
1852
153
235
28
32
71
1759
169
17
25
23
124
60
111
59
Total
262
125
47
172
533
1657
170
194
21
27
48
xx-xxxx-xxxx
156
8
6
2
83
72
97
58
14%
7%
**
9%
29%
90%
9%
11%
**
**
**
90%
8%
**
**
**
5%
**
5%
**
Every day
160
68
**
81
305
1178
106
129
**
**
**
1162
74
**
**
**
50
**
49
**
61%
55%
**
47%
57%
71%
62%
66%
**
**
**
71%
48%
**
**
**
60%
**
51%
**
cd
c
c
g
k
rt
r
12%
5%
**
6%
24%
92%
8%
10%
**
**
**
90%
6%
**
**
**
4%
**
4%
**
Several times a week
58
26
**
38
105
266
40
27
**
**
**
284
33
**
**
**
15
**
21
**
22%
21%
**
22%
20%
16%
23%
14%
**
**
**
17%
21%
**
**
**
18%
**
22%
**
f
19%
8%
**
12%
34%
86%
13%
9%
**
**
**
91%
11%
**
**
**
5%
**
7%
**
At least once a week
21
9
**
17
45
95
10
15
**
**
**
92
15
**
**
**
7
**
7
**
8%
7%
**
10%
8%
6%
6%
8%
**
**
**
6%
10%
**
**
**
8%
**
7%
**
ab
l
20%
8%
**
16%
42%
90%
10%
14%
**
**
**
87%
14%
**
**
**
7%
**
7%
**
At least once a month
6
8
**
11
25
44
7
5
**
**
**
46
10
**
**
**
2
**
7
**
2%
6%
**
6%
5%
3%
4%
2%
**
**
**
3%
6%
**
**
**
3%
**
7%
**
a
a
12%
16%
**
21%
50%
86%
14%
9%
**
**
**
91%
19%
**
**
**
5%
**
14%
**
A few times a year
4
3
**
5
9
15
2
3
**
**
**
14
5
**
**
**
1
**
4
**
2%
2%
**
3%
2%
1%
1%
2%
**
**
**
1%
3%
**
**
**
2%
**
4%
**
l
26%
15%
**
29%
53%
90%
12%
19%
**
**
**
79%
27%
**
**
**
8%
**
22%
**
Less than once a year
1
1
**
1
2
3
-
1
**
**
**
2
1
**
**
**
-
**
-
**
*%
1%
**
1%
*%
*%
-%
*%
**
**
**
*%
1%
**
**
**
-%
**
-%
**
l
28%
45%
**
45%
70%
100%
-%
26%
**
**
**
72%
45%
**
**
**
-%
**
-%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 105
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 56
Page 105
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE5 (QE23). SHOWCARD And how often do you personally use the internet nowadays either at home or elsewhere? (SINGLE CODE)
Base : Those who use the internet at home or elsewhere
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
~n
*o
~p
q
*r
s
*t
Unweighted total
428
243
73
316
927
2702
177
357
43
50
98
2527
216
30
42
28
140
76
141
75
Effective Weighted Sample
300
148
52
200
619
1852
153
235
28
32
71
1759
169
17
25
23
124
60
111
59
Total
262
125
47
172
533
1657
170
194
21
27
48
xx-xxxx-xxxx
156
8
6
2
83
72
97
58
14%
7%
**
9%
29%
90%
9%
11%
**
**
**
90%
8%
**
**
**
5%
**
5%
**
Never
10
9
**
18
32
40
-
12
**
**
**
28
17
**
**
**
7
**
7
**
4%
7%
**
11%
6%
2%
-%
6%
**
**
**
2%
11%
**
**
**
8%
**
8%
**
ab
a
l
l
l
hl
24%
23%
**
46%
80%
100%
-%
30%
**
**
**
70%
42%
**
**
**
17%
**
19%
**
TOTAL AT LEAST ONCE A
WEEK
240
103
**
136
455
1540
156
171
**
**
**
1537
122
**
**
**
73
**
78
**
91%
82%
**
79%
85%
93%
92%
88%
**
**
**
93%
79%
**
**
**
87%
**
80%
**
bcd
hijk
r
14%
6%
**
8%
27%
90%
9%
10%
**
**
**
90%
7%
**
**
**
4%
**
5%
**
TOTAL EVER
251
114
**
153
491
1602
165
179
**
**
**
1598
138
**
**
**
77
**
89
**
96%
92%
**
89%
92%
97%
97%
93%
**
**
**
97%
88%
**
**
**
92%
**
91%
**
cd
c
hik
14%
6%
**
9%
28%
90%
9%
10%
**
**
**
90%
8%
**
**
**
4%
**
5%
**
Don't know
2
1
**
1
9
16
4
3
**
**
**
18
1
**
**
**
-
**
1
**
1%
1%
**
1%
2%
1%
3%
1%
**
**
**
1%
1%
**
**
**
-%
**
1%
**
9%
6%
**
6%
46%
76%
21%
13%
**
**
**
89%
6%
**
**
**
-%
**
6%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 106
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 57
Page 106
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE6 (QE9). SHOWCARD Which of these methods does your household use to connect to the internet at home? (MULTI CODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
*r
s
*t
Unweighted total
431
253
77
330
900
2656
162
362
43
51
112
2461
224
33
42
31
146
78
144
80
Effective Weighted Sample
301
153
52
205
597
1814
141
239
28
33
81
1709
172
19
25
25
129
61
113
61
Total
259
131
51
182
520
1618
154
193
21
27
55
1588
164
9
7
3
86
78
99
65
15%
7%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
Ordinary phone line - dialup
access
2
1
**
2
4
7
1
2
**
**
1
6
2
**
**
**
2
**
1
**
1%
*%
**
1%
1%
*%
1%
1%
**
**
2%
*%
1%
**
**
**
2%
**
1%
**
l
28%
9%
**
23%
53%
89%
14%
20%
**
**
16%
81%
22%
**
**
**
22%
**
14%
**
Fixed Broadband ADSL through
a phone line or cable service -
perhaps using a Wi-Fi router,
243
127
**
175
450
1476
136
177
**
**
49
1444
158
**
**
**
83
**
94
**
94%
97%
**
96%
86%
91%
88%
92%
**
**
89%
91%
97%
**
**
**
96%
**
96%
**
op
15%
8%
**
11%
28%
91%
8%
11%
**
**
3%
89%
10%
**
**
**
5%
**
6%
**
Mobile Broadband from a mobile
network - connecting via a USB
stick or dongle, or built in
connectivity in a laptop or
netbook or tablet computer
24
8
**
10
70
258
31
30
**
**
6
260
9
**
**
**
6
**
6
**
9%
6%
**
5%
13%
16%
20%
15%
**
**
11%
16%
5%
**
**
**
7%
**
6%
**
8%
3%
**
3%
24%
89%
11%
10%
**
**
2%
90%
3%
**
**
**
2%
**
2%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 107
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 57
Page 107
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE6 (QE9). SHOWCARD Which of these methods does your household use to connect to the internet at home? (MULTI CODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
*r
s
*t
Unweighted total
431
253
77
330
900
2656
162
362
43
51
112
2461
224
33
42
31
146
78
144
80
Effective Weighted Sample
301
153
52
205
597
1814
141
239
28
33
81
1709
172
19
25
25
129
61
113
61
Total
259
131
51
182
520
1618
154
193
21
27
55
1588
164
9
7
3
86
78
99
65
15%
7%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
Access to the internet using a
mobile phone or smartphone -
through a Wi-Fi network or your
phone's mobile network
27
6
**
6
100
417
40
43
**
**
5
414
6
**
**
**
4
**
3
**
11%
5%
**
4%
19%
26%
26%
22%
**
**
8%
26%
4%
**
**
**
5%
**
3%
**
bcd
k
k
k
6%
1%
**
1%
22%
92%
9%
9%
**
**
1%
91%
1%
**
**
**
1%
**
1%
**
ISDN line - mid speed access,
allows you to make voice calls at
the same time as using the
internet
1
1
**
1
2
6
-
1
**
**
-
6
1
**
**
**
1
**
1
**
*%
1%
**
*%
*%
*%
-%
*%
**
**
-%
*%
1%
**
**
**
1%
**
1%
**
10%
13%
**
13%
24%
100%
-%
9%
**
**
-%
90%
13%
**
**
**
8%
**
13%
**
TOTAL NARROWBAND
3
1
**
3
5
13
1
2
**
**
1
12
2
**
**
**
2
**
2
**
1%
1%
**
1%
1%
1%
1%
1%
**
**
2%
1%
2%
**
**
**
2%
**
2%
**
20%
11%
**
18%
40%
94%
7%
15%
**
**
9%
85%
18%
**
**
**
16%
**
14%
**
TOTAL BROADBAND (INC.
USING MOBILE PHONE)
255
131
**
180
514
1607
153
191
**
**
53
1578
163
**
**
**
85
**
98
**
99%
100%
**
99%
99%
99%
99%
99%
**
**
98%
99%
99%
**
**
**
99%
**
99%
**
op
14%
7%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 108
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 57
Page 108
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE6 (QE9). SHOWCARD Which of these methods does your household use to connect to the internet at home? (MULTI CODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
*r
s
*t
Unweighted total
431
253
77
330
900
2656
162
362
43
51
112
2461
224
33
42
31
146
78
144
80
Effective Weighted Sample
301
153
52
205
597
1814
141
239
28
33
81
1709
172
19
25
25
129
61
113
61
Total
259
131
51
182
520
1618
154
193
21
27
55
1588
164
9
7
3
86
78
99
65
15%
7%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
TOTAL BROADBAND (EXC.
USING MOBILE PHONE)
253
130
**
180
494
1567
148
189
**
**
52
1537
162
**
**
**
85
**
98
**
98%
99%
**
99%
95%
97%
96%
98%
**
**
95%
97%
99%
**
**
**
98%
**
99%
**
op
15%
8%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
MOBILE BROADBAND ONLY
10
3
**
5
44
92
11
12
**
**
3
93
4
**
**
**
2
**
3
**
4%
2%
**
3%
9%
6%
7%
6%
**
**
6%
6%
2%
**
**
**
2%
**
3%
**
10%
3%
**
5%
42%
88%
11%
11%
**
**
3%
89%
4%
**
**
**
2%
**
3%
**
Other
1
-
**
-
-
1
-
*
**
**
*
1
-
**
**
**
-
**
-
**
*%
-%
**
-%
-%
*%
-%
*%
**
**
*%
*%
-%
**
**
**
-%
**
-%
**
52%
-%
**
-%
-%
100%
-%
9%
**
**
9%
91%
-%
**
**
**
-%
**
-%
**
Don't know
1
1
**
1
3
5
-
*
**
**
-
4
-
**
**
**
-
**
-
**
*%
*%
**
*%
*%
*%
-%
*%
**
**
-%
*%
-%
**
**
**
-%
**
-%
**
m
m
21%
13%
**
18%
54%
100%
-%
5%
**
**
-%
95%
-%
**
**
**
-%
**
-%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 109
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 58
Page 109
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE6 (QE9). SHOWCARD Which of these methods does your household use to connect to the internet at home? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Ordinary phone line - dialup
access
2
1
1
2
4
7
1
2
*
*
1
6
2
-
-
**
2
-
1
1
1%
*%
1%
*%
*%
*%
1%
*%
*%
*%
1%
*%
*%
-%
-%
**
1%
-%
1%
*%
28%
9%
14%
23%
53%
89%
14%
20%
1%
1%
16%
81%
22%
-%
-%
**
22%
-%
14%
8%
Fixed Broadband ADSL through
a phone line or cable service -
perhaps using a Wi-Fi router,
243
127
48
175
450
1476
136
177
20
26
49
1444
158
8
6
**
83
76
94
64
70%
62%
25%
44%
52%
72%
70%
53%
46%
49%
43%
75%
47%
27%
31%
**
56%
41%
59%
37%
bcd
cd
c
k
hijk
nop
rt
rt
15%
8%
3%
11%
28%
91%
8%
11%
1%
2%
3%
89%
10%
1%
*%
**
5%
5%
6%
4%
Mobile Broadband from a mobile
network - connecting via a USB
stick or dongle, or built in
connectivity in a laptop or
netbook or tablet computer
24
8
2
10
70
258
31
30
4
1
6
260
9
1
*
**
6
3
6
3
7%
4%
1%
3%
8%
13%
16%
9%
10%
3%
5%
14%
3%
2%
3%
**
4%
1%
3%
2%
cd
hjk
8%
3%
1%
3%
24%
89%
11%
10%
2%
*%
2%
90%
3%
*%
*%
**
2%
1%
2%
1%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 110
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 58
Page 110
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE6 (QE9). SHOWCARD Which of these methods does your household use to connect to the internet at home? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Access to the internet using a
mobile phone or smartphone -
through a Wi-Fi network or your
phone's mobile network
27
6
-
6
100
417
40
43
4
8
5
414
6
*
-
**
4
2
3
3
8%
3%
-%
2%
12%
20%
21%
13%
9%
15%
4%
22%
2%
*%
-%
**
3%
1%
2%
2%
bcd
c
k
k
hik
6%
1%
-%
1%
22%
92%
9%
9%
1%
2%
1%
91%
1%
*%
-%
**
1%
*%
1%
1%
ISDN line - mid speed access,
allows you to make voice calls at
the same time as using the
internet
1
1
-
1
2
6
-
1
-
1
-
6
1
-
-
**
1
*
1
-
*%
*%
-%
*%
*%
*%
-%
*%
-%
1%
-%
*%
*%
-%
-%
**
*%
*%
1%
-%
10%
13%
-%
13%
24%
100%
-%
9%
-%
9%
-%
90%
13%
-%
-%
**
8%
5%
13%
-%
TOTAL NARROWBAND
3
1
1
3
5
13
1
2
*
1
1
12
2
-
-
**
2
*
2
1
1%
1%
1%
1%
1%
1%
1%
1%
*%
1%
1%
1%
1%
-%
-%
**
1%
*%
1%
*%
20%
11%
8%
18%
40%
94%
7%
15%
*%
5%
9%
85%
18%
-%
-%
**
16%
2%
14%
4%
TOTAL BROADBAND (INC.
USING MOBILE PHONE)
255
131
50
180
514
1607
153
191
21
27
53
1578
163
9
6
**
85
78
98
65
74%
64%
26%
46%
59%
78%
79%
57%
48%
50%
47%
82%
49%
28%
33%
**
58%
42%
61%
37%
bcd
cd
c
k
hijk
nop
rt
rt
14%
7%
3%
10%
29%
91%
9%
11%
1%
2%
3%
89%
9%
1%
*%
**
5%
4%
6%
4%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 111
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 58
Page 111
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE6 (QE9). SHOWCARD Which of these methods does your household use to connect to the internet at home? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
TOTAL BROADBAND (EXC.
USING MOBILE PHONE)
253
130
50
180
494
1567
148
189
21
27
52
1537
162
9
6
**
85
78
98
64
73%
64%
26%
46%
57%
76%
76%
56%
48%
50%
46%
80%
49%
28%
33%
**
58%
42%
61%
37%
bcd
cd
c
k
hijk
nop
rt
rt
15%
8%
3%
10%
29%
91%
9%
11%
1%
2%
3%
89%
9%
1%
*%
**
5%
5%
6%
4%
MOBILE BROADBAND ONLY
10
3
2
5
44
92
11
12
1
1
3
93
4
*
*
**
2
2
3
1
3%
1%
1%
1%
5%
4%
6%
4%
2%
1%
3%
5%
1%
1%
1%
**
1%
1%
2%
*%
10%
3%
2%
5%
42%
88%
11%
11%
1%
1%
3%
89%
4%
*%
*%
**
2%
2%
3%
1%
Other
1
-
-
-
-
1
-
*
-
-
*
1
-
-
-
**
-
-
-
-
*%
-%
-%
-%
-%
*%
-%
*%
-%
-%
*%
*%
-%
-%
-%
**
-%
-%
-%
-%
52%
-%
-%
-%
-%
100%
-%
9%
-%
-%
9%
91%
-%
-%
-%
**
-%
-%
-%
-%
Don't know
1
1
*
1
3
5
-
*
-
*
-
4
-
-
1
**
-
-
-
-
*%
*%
*%
*%
*%
*%
-%
*%
-%
*%
-%
*%
-%
-%
3%
**
-%
-%
-%
-%
m
m
21%
13%
5%
18%
54%
100%
-%
5%
-%
5%
-%
95%
-%
-%
13%
**
-%
-%
-%
-%
No internet access at home
85
72
136
208
343
428
41
137
22
26
57
328
167
23
12
**
60
107
59
108
24%
35%
72%
53%
40%
21%
21%
41%
51%
49%
51%
17%
50%
72%
64%
**
41%
57%
37%
62%
a
abd
ab
l
l
l
hl
m
m
m
qs
qs
18%
15%
29%
44%
73%
91%
9%
29%
5%
6%
12%
70%
36%
5%
3%
**
13%
23%
13%
23%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 112
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 59
Page 112
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE7 (QE22B). You mentioned that your household has a mobile broadband connection (connecting via a USB stick or dongle, or built-in 3G connectivity in a laptop or another device). Do you personally access the internet in this way, using
mobile broadband?
Base : Those in a household with mobile broadband
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
*a
~b
~c
~d
e
f
*g
*h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
39
19
3
22
125
399
31
50
5
4
14
381
13
3
2
4
11
2
8
5
Effective Weighted Sample
27
13
1
12
83
279
26
33
4
2
10
271
10
2
2
3
10
2
6
4
Total
24
8
2
10
70
258
31
30
4
1
6
260
9
1
*
*
6
3
6
3
**
**
**
**
24%
89%
**
**
**
**
**
90%
**
**
**
**
**
**
**
**
Yes
**
**
**
**
63
233
**
**
**
**
**
240
**
**
**
**
**
**
**
**
**
**
**
**
90%
91%
**
**
**
**
**
92%
**
**
**
**
**
**
**
**
h
**
**
**
**
24%
89%
**
**
**
**
**
91%
**
**
**
**
**
**
**
**
No
**
**
**
**
6
23
**
**
**
**
**
18
**
**
**
**
**
**
**
**
**
**
**
**
9%
9%
**
**
**
**
**
7%
**
**
**
**
**
**
**
**
l
**
**
**
**
26%
95%
**
**
**
**
**
76%
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
1
1
**
**
**
**
**
1
**
**
**
**
**
**
**
**
**
**
**
**
1%
1%
**
**
**
**
**
1%
**
**
**
**
**
**
**
**
**
**
**
**
52%
100%
**
**
**
**
**
100%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 113
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 60
Page 113
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE7 (QE22B). You mentioned that your household has a mobile broadband connection (connecting via a USB stick or dongle, or built-in 3G connectivity in a laptop or another device). Do you personally access the internet in this way, using
mobile broadband?
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Yes
21
7
2
9
63
233
30
24
3
*
5
240
7
*
*
**
5
3
5
2
6%
3%
1%
2%
7%
11%
15%
7%
7%
1%
5%
12%
2%
2%
1%
**
3%
1%
3%
1%
cd
j
hjk
8%
3%
1%
3%
24%
89%
11%
9%
1%
*%
2%
91%
3%
*%
*%
**
2%
1%
2%
1%
No
3
*
*
1
6
23
1
6
1
1
1
18
*
*
*
**
*
-
*
-
1%
*%
*%
*%
1%
1%
1%
2%
3%
2%
1%
1%
*%
*%
1%
**
*%
-%
*%
-%
14%
2%
1%
3%
26%
95%
5%
25%
5%
4%
3%
76%
1%
*%
1%
**
1%
-%
1%
-%
Don't know
-
1
-
1
1
1
-
-
-
-
-
1
1
-
-
**
1
-
-
1
-%
*%
-%
*%
*%
*%
-%
-%
-%
-%
-%
*%
*%
-%
-%
**
1%
-%
-%
*%
-%
52%
-%
52%
52%
100%
-%
-%
-%
-%
-%
100%
52%
-%
-%
**
52%
-%
-%
52%
DO NOT HAVE MOBILE
BROADBAND CONNECTION IN
HOUSEHOLD
322
196
187
383
798
1798
164
304
39
52
107
1662
325
31
18
**
141
184
155
171
93%
96%
99%
97%
92%
87%
84%
91%
90%
97%
95%
86%
97%
98%
97%
**
96%
99%
97%
98%
a
a
l
l
l
16%
10%
10%
19%
41%
91%
8%
15%
2%
3%
5%
84%
17%
2%
1%
**
7%
9%
8%
9%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 114
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 61
Page 114
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE8 (QE22C). Which one of these best describes where you use mobile broadband to access the internet? (SINGLE CODE)
Base : Those who use mobile broadband to access the internet
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
*a
~b
~c
~d
e
f
~g
*h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
35
16
2
18
113
364
29
42
4
2
12
352
11
2
1
4
9
2
7
4
Effective Weighted Sample
24
11
1
10
74
252
24
28
4
2
8
248
8
1
1
3
8
2
5
3
Total
21
7
2
9
63
233
30
24
3
*
5
240
7
*
*
*
5
3
5
2
**
**
**
**
24%
89%
**
**
**
**
**
91%
**
**
**
**
**
**
**
**
I always use in the home
**
**
**
**
19
51
**
**
**
**
**
51
**
**
**
**
**
**
**
**
**
**
**
**
31%
22%
**
**
**
**
**
21%
**
**
**
**
**
**
**
**
**
**
**
**
33%
87%
**
**
**
**
**
88%
**
**
**
**
**
**
**
**
I mainly use in the home
**
**
**
**
14
28
**
**
**
**
**
29
**
**
**
**
**
**
**
**
**
**
**
**
22%
12%
**
**
**
**
**
12%
**
**
**
**
**
**
**
**
**
**
**
**
44%
91%
**
**
**
**
**
92%
**
**
**
**
**
**
**
**
I use equally in the home and
outside the home
**
**
**
**
22
107
**
**
**
**
**
113
**
**
**
**
**
**
**
**
**
**
**
**
35%
46%
**
**
**
**
**
47%
**
**
**
**
**
**
**
**
**
**
**
**
18%
88%
**
**
**
**
**
93%
**
**
**
**
**
**
**
**
I mainly use outside the home
**
**
**
**
4
28
**
**
**
**
**
29
**
**
**
**
**
**
**
**
**
**
**
**
7%
12%
**
**
**
**
**
12%
**
**
**
**
**
**
**
**
**
**
**
**
13%
89%
**
**
**
**
**
92%
**
**
**
**
**
**
**
**
I always use outside the home
**
**
**
**
3
17
**
**
**
**
**
17
**
**
**
**
**
**
**
**
**
**
**
**
4%
7%
**
**
**
**
**
7%
**
**
**
**
**
**
**
**
**
**
**
**
15%
97%
**
**
**
**
**
93%
**
**
**
**
**
**
**
**
ALWAYS/ MAINLY USE IN THE
HOME
**
**
**
**
33
79
**
**
**
**
**
80
**
**
**
**
**
**
**
**
**
**
**
**
53%
34%
**
**
**
**
**
33%
**
**
**
**
**
**
**
**
**
**
**
**
37%
88%
**
**
**
**
**
89%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 115
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 61
Page 115
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE8 (QE22C). Which one of these best describes where you use mobile broadband to access the internet? (SINGLE CODE)
Base : Those who use mobile broadband to access the internet
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
*a
~b
~c
~d
e
f
~g
*h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
35
16
2
18
113
364
29
42
4
2
12
352
11
2
1
4
9
2
7
4
Effective Weighted Sample
24
11
1
10
74
252
24
28
4
2
8
248
8
1
1
3
8
2
5
3
Total
21
7
2
9
63
233
30
24
3
*
5
240
7
*
*
*
5
3
5
2
**
**
**
**
24%
89%
**
**
**
**
**
91%
**
**
**
**
**
**
**
**
ALWAYS/ MAINLY USE
OUTSIDE THE HOME
**
**
**
**
7
45
**
**
**
**
**
46
**
**
**
**
**
**
**
**
**
**
**
**
11%
19%
**
**
**
**
**
19%
**
**
**
**
**
**
**
**
**
**
**
**
14%
92%
**
**
**
**
**
92%
**
**
**
**
**
**
**
**
EVER USE OUTSIDE THE
HOME
**
**
**
**
42
181
**
**
**
**
**
187
**
**
**
**
**
**
**
**
**
**
**
**
68%
78%
**
**
**
**
**
78%
**
**
**
**
**
**
**
**
**
**
**
**
21%
89%
**
**
**
**
**
92%
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
1
2
**
**
**
**
**
1
**
**
**
**
**
**
**
**
**
**
**
**
1%
1%
**
**
**
**
**
1%
**
**
**
**
**
**
**
**
**
**
**
**
52%
100%
**
**
**
**
**
83%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 116
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 62
Page 116
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE9 (QE32). SHOWCARD In which of these places do you use mobile broadband to access the internet outside of the home? (MULTI CODE)
Base : Those who use mobile broadband to access the internet outside the home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
*e
f
~g
~h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
24
11
1
12
71
263
23
25
2
2
7
262
8
1
-
3
7
1
5
3
Effective Weighted Sample
17
7
1
8
48
188
18
17
2
2
5
190
7
1
-
3
6
1
4
2
Total
16
5
*
5
42
181
22
17
2
*
3
187
5
*
-
*
4
1
3
2
**
**
**
**
**
89%
**
**
**
**
**
92%
**
**
-%
**
**
**
**
**
When travelling (e.g. on a train
or in a car)
**
**
**
**
**
118
**
**
**
**
**
120
**
**
-
**
**
**
**
**
**
**
**
**
**
65%
**
**
**
**
**
64%
**
**
-%
**
**
**
**
**
**
**
**
**
**
90%
**
**
**
**
**
92%
**
**
-%
**
**
**
**
**
Indoor public spaces (e.g.
pub/restaurant/ theatre/
shopping centre)
**
**
**
**
**
105
**
**
**
**
**
104
**
**
-
**
**
**
**
**
**
**
**
**
**
58%
**
**
**
**
**
56%
**
**
-%
**
**
**
**
**
**
**
**
**
**
92%
**
**
**
**
**
91%
**
**
-%
**
**
**
**
**
Outdoors
**
**
**
**
**
96
**
**
**
**
**
100
**
**
-
**
**
**
**
**
**
**
**
**
**
53%
**
**
**
**
**
54%
**
**
-%
**
**
**
**
**
**
**
**
**
**
88%
**
**
**
**
**
92%
**
**
-%
**
**
**
**
**
In other people's home (e.g.
friends/ family)
**
**
**
**
**
85
**
**
**
**
**
83
**
**
-
**
**
**
**
**
**
**
**
**
**
47%
**
**
**
**
**
44%
**
**
-%
**
**
**
**
**
**
**
**
**
**
93%
**
**
**
**
**
90%
**
**
-%
**
**
**
**
**
At your work place
**
**
**
**
**
63
**
**
**
**
**
71
**
**
-
**
**
**
**
**
**
**
**
**
**
35%
**
**
**
**
**
38%
**
**
-%
**
**
**
**
**
**
**
**
**
**
86%
**
**
**
**
**
96%
**
**
-%
**
**
**
**
**
Other
**
**
**
**
**
8
**
**
**
**
**
8
**
**
-
**
**
**
**
**
**
**
**
**
**
4%
**
**
**
**
**
4%
**
**
-%
**
**
**
**
**
**
**
**
**
**
92%
**
**
**
**
**
89%
**
**
-%
**
**
**
**
**
Don't know
**
**
**
**
**
2
**
**
**
**
**
2
**
**
-
**
**
**
**
**
**
**
**
**
**
1%
**
**
**
**
**
1%
**
**
-%
**
**
**
**
**
**
**
**
**
**
100%
**
**
**
**
**
81%
**
**
-%
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 117
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 63
Page 117
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE10 (QE7). Which Internet Service Provider (ISP) does your household currently use as its MAIN supplier at home? (SINGLE CODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
*r
s
*t
Unweighted total
431
253
77
330
900
2656
162
362
43
51
112
2461
224
33
42
31
146
78
144
80
Effective Weighted Sample
301
153
52
205
597
1814
141
239
28
33
81
1709
172
19
25
25
129
61
113
61
Total
259
131
51
182
520
1618
154
193
21
27
55
1588
164
9
7
3
86
78
99
65
15%
7%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
Virgin Media (NTL/ Telewest/
Blueyonder)
67
18
**
23
98
355
36
43
**
**
11
349
20
**
**
**
9
**
12
**
26%
13%
**
12%
19%
22%
23%
22%
**
**
21%
22%
12%
**
**
**
11%
**
12%
**
bcd
17%
4%
**
6%
25%
91%
9%
11%
**
**
3%
89%
5%
**
**
**
2%
**
3%
**
BT Total Broadband/ BT Yahoo/
BT Openworld
58
30
**
48
95
322
23
35
**
**
9
314
42
**
**
**
19
**
28
**
22%
23%
**
26%
18%
20%
15%
18%
**
**
17%
20%
26%
**
**
**
22%
**
28%
**
17%
9%
**
14%
27%
93%
7%
10%
**
**
3%
90%
12%
**
**
**
5%
**
8%
**
Sky
33
13
**
15
72
280
29
23
**
**
5
287
14
**
**
**
9
**
8
**
13%
10%
**
8%
14%
17%
19%
12%
**
**
10%
18%
8%
**
**
**
11%
**
8%
**
h
11%
4%
**
5%
23%
90%
9%
7%
**
**
2%
93%
4%
**
**
**
3%
**
3%
**
Talk Talk (Carphone
Warehouse)
38
33
**
42
82
211
24
34
**
**
13
203
40
**
**
**
20
**
25
**
15%
25%
**
23%
16%
13%
16%
18%
**
**
23%
13%
24%
**
**
**
23%
**
25%
**
a
a
l
l
l
16%
14%
**
18%
35%
89%
10%
14%
**
**
5%
86%
17%
**
**
**
8%
**
11%
**
Orange
8
4
**
5
24
63
1
8
**
**
1
56
4
**
**
**
3
**
3
**
3%
3%
**
3%
5%
4%
*%
4%
**
**
3%
4%
2%
**
**
**
3%
**
3%
**
g
12%
7%
**
7%
37%
99%
1%
12%
**
**
2%
89%
6%
**
**
**
4%
**
4%
**
BT (other/ unspecified)
7
7
**
12
22
55
4
12
**
**
5
48
10
**
**
**
5
**
7
**
3%
5%
**
7%
4%
3%
3%
6%
**
**
9%
3%
6%
**
**
**
6%
**
7%
**
a
a
l
l
12%
11%
**
20%
37%
92%
7%
20%
**
**
8%
80%
17%
**
**
**
9%
**
11%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 118
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 63
Page 118
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE10 (QE7). Which Internet Service Provider (ISP) does your household currently use as its MAIN supplier at home? (SINGLE CODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
*r
s
*t
Unweighted total
431
253
77
330
900
2656
162
362
43
51
112
2461
224
33
42
31
146
78
144
80
Effective Weighted Sample
301
153
52
205
597
1814
141
239
28
33
81
1709
172
19
25
25
129
61
113
61
Total
259
131
51
182
520
1618
154
193
21
27
55
1588
164
9
7
3
86
78
99
65
15%
7%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
AOL
9
6
**
9
17
52
4
8
**
**
*
48
8
**
**
**
7
**
6
**
3%
5%
**
5%
3%
3%
2%
4%
**
**
*%
3%
5%
**
**
**
8%
**
6%
**
hkl
o
16%
12%
**
17%
31%
94%
6%
14%
**
**
*%
86%
15%
**
**
**
13%
**
11%
**
BT Infinity
7
7
**
8
14
46
4
6
**
**
2
45
8
**
**
**
2
**
2
**
3%
5%
**
4%
3%
3%
3%
3%
**
**
4%
3%
5%
**
**
**
3%
**
2%
**
s
14%
14%
**
15%
27%
92%
8%
11%
**
**
4%
89%
15%
**
**
**
5%
**
3%
**
O2
6
2
**
3
17
42
8
7
**
**
2
43
2
**
**
**
2
**
2
**
2%
1%
**
1%
3%
3%
5%
3%
**
**
4%
3%
1%
**
**
**
2%
**
2%
**
12%
3%
**
5%
35%
86%
16%
13%
**
**
5%
87%
4%
**
**
**
4%
**
3%
**
'3'
4
3
**
3
18
37
4
5
**
**
3
36
2
**
**
**
2
**
1
**
2%
2%
**
2%
4%
2%
3%
2%
**
**
5%
2%
1%
**
**
**
2%
**
1%
**
m
10%
7%
**
7%
45%
91%
10%
11%
**
**
6%
88%
5%
**
**
**
5%
**
3%
**
Plusnet
5
2
**
2
3
28
1
1
**
**
-
28
2
**
**
**
1
**
1
**
2%
2%
**
1%
1%
2%
1%
1%
**
**
-%
2%
1%
**
**
**
1%
**
1%
**
18%
7%
**
7%
12%
97%
3%
4%
**
**
-%
97%
6%
**
**
**
3%
**
4%
**
T-Mobile
-
-
**
-
13
17
5
4
**
**
-
19
-
**
**
**
-
**
-
**
-%
-%
**
-%
2%
1%
3%
2%
**
**
-%
1%
-%
**
**
**
-%
**
-%
**
f
-%
-%
**
-%
57%
76%
21%
18%
**
**
-%
85%
-%
**
**
**
-%
**
-%
**
Vodafone
1
-
**
-
4
15
-
2
**
**
1
14
-
**
**
**
-
**
-
**
*%
-%
**
-%
1%
1%
-%
1%
**
**
2%
1%
-%
**
**
**
-%
**
-%
**
4%
-%
**
-%
26%
92%
-%
10%
**
**
5%
89%
-%
**
**
**
-%
**
-%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 119
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 63
Page 119
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE10 (QE7). Which Internet Service Provider (ISP) does your household currently use as its MAIN supplier at home? (SINGLE CODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
*r
s
*t
Unweighted total
431
253
77
330
900
2656
162
362
43
51
112
2461
224
33
42
31
146
78
144
80
Effective Weighted Sample
301
153
52
205
597
1814
141
239
28
33
81
1709
172
19
25
25
129
61
113
61
Total
259
131
51
182
520
1618
154
193
21
27
55
1588
164
9
7
3
86
78
99
65
15%
7%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
Other
9
5
**
8
20
55
8
3
**
**
*
60
8
**
**
**
6
**
5
**
4%
4%
**
4%
4%
3%
5%
2%
**
**
*%
4%
5%
**
**
**
7%
**
5%
**
15%
8%
**
13%
32%
87%
13%
5%
**
**
*%
95%
12%
**
**
**
9%
**
8%
**
TOTAL BT
72
44
**
68
130
423
31
52
**
**
16
406
60
**
**
**
27
**
36
**
28%
33%
**
37%
25%
26%
20%
27%
**
**
29%
26%
37%
**
**
**
31%
**
37%
**
a
a
16%
10%
**
15%
28%
92%
7%
11%
**
**
3%
89%
13%
**
**
**
6%
**
8%
**
Don't know
8
2
**
6
20
39
4
4
**
**
2
38
4
**
**
**
1
**
1
**
3%
1%
**
3%
4%
2%
3%
2%
**
**
3%
2%
3%
**
**
**
1%
**
1%
**
b
qs
18%
4%
**
13%
46%
91%
10%
10%
**
**
4%
90%
10%
**
**
**
1%
**
1%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 120
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 64
Page 120
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE11 (QE3B). How many people aged 16 or over in your household (including yourself) could access the fixed Broadband connection in your home if they wanted to?
Base : Those with fixed broadband at home where there is more than one person in household
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
*k
l
m
~n
~o
~p
q
*r
s
*t
Unweighted total
344
190
47
237
642
2156
134
265
32
43
71
2029
168
26
25
18
118
50
109
59
Effective Weighted Sample
243
119
33
152
430
1475
115
176
21
28
53
1410
131
15
14
15
103
44
87
46
Total
211
110
34
144
391
1338
125
146
15
24
35
1323
131
7
4
2
70
61
78
53
14%
8%
**
10%
27%
91%
9%
10%
**
**
**
90%
9%
**
**
**
5%
**
5%
**
1
7
13
**
20
57
102
9
17
**
**
**
95
17
**
**
**
10
**
6
**
3%
11%
**
14%
15%
8%
8%
12%
**
**
**
7%
13%
**
**
**
14%
**
7%
**
a
a
a
l
l
s
6%
11%
**
18%
51%
92%
8%
15%
**
**
**
85%
15%
**
**
**
9%
**
5%
**
2
143
86
**
109
238
787
58
84
**
**
**
764
100
**
**
**
53
**
62
**
68%
78%
**
76%
61%
59%
47%
58%
**
**
**
58%
76%
**
**
**
75%
**
79%
**
g
17%
10%
**
13%
28%
93%
7%
10%
**
**
**
90%
12%
**
**
**
6%
**
7%
**
3
41
11
**
14
58
252
18
30
**
**
**
244
13
**
**
**
6
**
9
**
20%
10%
**
10%
15%
19%
15%
20%
**
**
**
18%
10%
**
**
**
8%
**
11%
**
bd
k
15%
4%
**
5%
21%
93%
7%
11%
**
**
**
89%
5%
**
**
**
2%
**
3%
**
4
12
1
**
1
28
150
25
13
**
**
**
163
1
**
**
**
1
**
1
**
6%
1%
**
1%
7%
11%
20%
9%
**
**
**
12%
1%
**
**
**
2%
**
2%
**
bd
f
7%
1%
**
1%
16%
85%
14%
7%
**
**
**
93%
1%
**
**
**
1%
**
1%
**
5 or more
7
-
**
1
10
43
13
2
**
**
**
54
1
**
**
**
1
**
1
**
3%
-%
**
*%
3%
3%
11%
2%
**
**
**
4%
*%
**
**
**
1%
**
1%
**
b
f
12%
-%
**
1%
17%
77%
24%
4%
**
**
**
96%
1%
**
**
**
1%
**
1%
**
Don't know
1
-
**
-
*
4
-
-
**
**
**
4
-
**
**
**
-
**
-
**
*%
-%
**
-%
*%
*%
-%
-%
**
**
**
*%
-%
**
**
**
-%
**
-%
**
24%
-%
**
-%
3%
100%
-%
-%
**
**
**
100%
-%
**
**
**
-%
**
-%
**
Mean number of people
2.4
2.0
**
2.0
2.2
2.4
2.8
2.3
**
**
**
2.4
2.0
**
**
**
2.0
**
2.1
**
bcd
f
k
k
hk
t
Standard deviation
.85
.51
**
.55
.95
.96
1.38
.88
**
**
**
1.01
.55
**
**
**
.61
**
.56
**
Standard error
.05
.04
**
.04
.04
.02
.12
.05
**
**
**
.02
.04
**
**
**
.06
**
.05
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 121
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 65
Page 121
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE12 (QE3A). How many people aged 16 or over in your household (including yourself) could access the mobile Broadband connection in your home if they wanted to?
Base : Those with mobile broadband at home where there is more than one person in household
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
e
f
~g
*h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
28
13
1
14
108
355
28
38
3
3
9
346
10
2
1
1
8
2
7
3
Effective Weighted Sample
20
9
1
9
74
250
23
25
3
2
6
248
8
2
1
1
7
2
5
3
Total
18
6
2
8
64
232
27
24
3
1
4
237
7
*
*
*
5
3
5
2
**
**
**
**
25%
89%
**
**
**
**
**
91%
**
**
**
**
**
**
**
**
1
**
**
**
**
19
48
**
**
**
**
**
50
**
**
**
**
**
**
**
**
**
**
**
**
29%
21%
**
**
**
**
**
21%
**
**
**
**
**
**
**
**
**
**
**
**
34%
87%
**
**
**
**
**
91%
**
**
**
**
**
**
**
**
2
**
**
**
**
27
109
**
**
**
**
**
108
**
**
**
**
**
**
**
**
**
**
**
**
42%
47%
**
**
**
**
**
46%
**
**
**
**
**
**
**
**
**
**
**
**
23%
92%
**
**
**
**
**
92%
**
**
**
**
**
**
**
**
3
**
**
**
**
10
29
**
**
**
**
**
27
**
**
**
**
**
**
**
**
**
**
**
**
15%
12%
**
**
**
**
**
11%
**
**
**
**
**
**
**
**
**
**
**
**
30%
90%
**
**
**
**
**
84%
**
**
**
**
**
**
**
**
4
**
**
**
**
3
23
**
**
**
**
**
22
**
**
**
**
**
**
**
**
**
**
**
**
5%
10%
**
**
**
**
**
9%
**
**
**
**
**
**
**
**
**
**
**
**
12%
92%
**
**
**
**
**
89%
**
**
**
**
**
**
**
**
5 or more
**
**
**
**
-
8
**
**
**
**
**
8
**
**
**
**
**
**
**
**
**
**
**
**
-%
3%
**
**
**
**
**
4%
**
**
**
**
**
**
**
**
**
**
**
**
-%
94%
**
**
**
**
**
100%
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
6
16
**
**
**
**
**
21
**
**
**
**
**
**
**
**
**
**
**
**
10%
7%
**
**
**
**
**
9%
**
**
**
**
**
**
**
**
**
**
**
**
29%
77%
**
**
**
**
**
99%
**
**
**
**
**
**
**
**
Mean number of people
**
**
**
**
1.8
2.1
**
**
**
**
**
2.0
**
**
**
**
**
**
**
**
Standard deviation
**
**
**
**
.98
1.15
**
**
**
**
**
1.20
**
**
**
**
**
**
**
**
Standard error
**
**
**
**
.09
.06
**
**
**
**
**
.06
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 122
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 66
Page 122
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE13 (QE5A). SHOWCARD Which, if any, of these do you or members of your household use the internet for whilst at home? (MULTI CODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
*r
s
*t
Unweighted total
431
253
77
330
900
2656
162
362
43
51
112
2461
224
33
42
31
146
78
144
80
Effective Weighted Sample
301
153
52
205
597
1814
141
239
28
33
81
1709
172
19
25
25
129
61
113
61
Total
259
131
51
182
520
1618
154
193
21
27
55
1588
164
9
7
3
86
78
99
65
15%
7%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
Sending and receiving e-mail
223
107
**
147
405
1429
134
156
**
**
39
1414
135
**
**
**
73
**
88
**
86%
82%
**
81%
78%
88%
87%
81%
**
**
71%
89%
83%
**
**
**
84%
**
89%
**
hk
np
t
14%
7%
**
9%
26%
91%
9%
10%
**
**
2%
90%
9%
**
**
**
5%
**
6%
**
General surfing/ browsing the
internet
221
107
**
143
408
1418
128
152
**
**
38
1403
129
**
**
**
72
**
84
**
85%
81%
**
78%
78%
88%
83%
79%
**
**
70%
88%
79%
**
**
**
84%
**
85%
**
cd
hk
t
t
14%
7%
**
9%
26%
91%
8%
10%
**
**
2%
90%
8%
**
**
**
5%
**
5%
**
Purchasing goods/services/
tickets etc.
195
82
**
99
303
1198
96
128
**
**
31
1172
88
**
**
**
51
**
59
**
75%
62%
**
54%
58%
74%
63%
66%
**
**
57%
74%
54%
**
**
**
59%
**
60%
**
bcd
c
c
g
hjk
15%
6%
**
8%
23%
92%
7%
10%
**
**
2%
90%
7%
**
**
**
4%
**
5%
**
Banking
150
58
**
71
207
1022
88
98
**
**
20
1018
64
**
**
**
36
**
48
**
58%
44%
**
39%
40%
63%
57%
51%
**
**
37%
64%
39%
**
**
**
42%
**
48%
**
bcd
c
k
hik
t
t
13%
5%
**
6%
19%
92%
8%
9%
**
**
2%
91%
6%
**
**
**
3%
**
4%
**
Using social networking sites
(such as MySpace, Facebook or
Bebo)
106
32
**
38
261
1012
86
106
**
**
19
1000
33
**
**
**
19
**
22
**
41%
24%
**
21%
50%
63%
56%
55%
**
**
35%
63%
20%
**
**
**
23%
**
22%
**
bcd
k
hk
m
10%
3%
**
3%
24%
92%
8%
10%
**
**
2%
91%
3%
**
**
**
2%
**
2%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 123
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 66
Page 123
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE13 (QE5A). SHOWCARD Which, if any, of these do you or members of your household use the internet for whilst at home? (MULTI CODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
*r
s
*t
Unweighted total
431
253
77
330
900
2656
162
362
43
51
112
2461
224
33
42
31
146
78
144
80
Effective Weighted Sample
301
153
52
205
597
1814
141
239
28
33
81
1709
172
19
25
25
129
61
113
61
Total
259
131
51
182
520
1618
154
193
21
27
55
1588
164
9
7
3
86
78
99
65
15%
7%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
Finding/ downloading information
for personal reasons e.g.
information, news, weather
184
66
**
93
236
967
102
107
**
**
26
964
85
**
**
**
47
**
63
**
71%
51%
**
51%
45%
60%
66%
56%
**
**
48%
61%
52%
**
**
**
55%
**
64%
**
bcd
k
t
t
17%
6%
**
9%
22%
90%
10%
10%
**
**
2%
90%
8%
**
**
**
4%
**
6%
**
Finding/ downloading information
for work/ business
120
28
**
30
114
732
85
64
**
**
6
759
28
**
**
**
19
**
21
**
47%
21%
**
17%
22%
45%
55%
33%
**
**
11%
48%
17%
**
**
**
22%
**
21%
**
bcd
c
c
f
k
k
k
hk
n
15%
3%
**
4%
14%
89%
10%
8%
**
**
1%
93%
3%
**
**
**
2%
**
3%
**
Watching video clips/ webcasts
(e.g. YouTube or Big Brother)
79
16
**
19
152
689
74
63
**
**
13
704
18
**
**
**
16
**
13
**
31%
12%
**
11%
29%
43%
48%
33%
**
**
24%
44%
11%
**
**
**
18%
**
14%
**
bcd
hk
rt
r
10%
2%
**
3%
20%
90%
10%
8%
**
**
2%
92%
2%
**
**
**
2%
**
2%
**
Playing games online/
interactively
64
26
**
33
190
644
64
74
**
**
17
637
30
**
**
**
15
**
17
**
25%
19%
**
18%
37%
40%
42%
38%
**
**
31%
40%
18%
**
**
**
17%
**
17%
**
9%
4%
**
5%
27%
91%
9%
10%
**
**
2%
90%
4%
**
**
**
2%
**
2%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 124
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 66
Page 124
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE13 (QE5A). SHOWCARD Which, if any, of these do you or members of your household use the internet for whilst at home? (MULTI CODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
*r
s
*t
Unweighted total
431
253
77
330
900
2656
162
362
43
51
112
2461
224
33
42
31
146
78
144
80
Effective Weighted Sample
301
153
52
205
597
1814
141
239
28
33
81
1709
172
19
25
25
129
61
113
61
Total
259
131
51
182
520
1618
154
193
21
27
55
1588
164
9
7
3
86
78
99
65
15%
7%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
Using local council/ Government
sites, e.g. to find information, to
complete processes such as tax
returns, to contact local MP
120
51
**
63
143
633
65
70
**
**
17
632
59
**
**
**
31
**
46
**
47%
39%
**
34%
27%
39%
42%
37%
**
**
30%
40%
36%
**
**
**
36%
**
46%
**
cd
c
hik
p
t
t
17%
7%
**
9%
20%
90%
9%
10%
**
**
2%
90%
8%
**
**
**
4%
**
7%
**
Downloading music files, movies
or video clips
72
18
**
20
129
633
63
63
**
**
7
638
19
**
**
**
14
**
13
**
28%
14%
**
11%
25%
39%
41%
33%
**
**
13%
40%
11%
**
**
**
16%
**
14%
**
bcd
k
k
k
hk
10%
3%
**
3%
18%
91%
9%
9%
**
**
1%
91%
3%
**
**
**
2%
**
2%
**
To find information on health
related issues e.g. NHS Direct/
NHS 24
106
35
**
48
142
610
66
61
**
**
13
618
45
**
**
**
30
**
32
**
41%
26%
**
26%
27%
38%
43%
32%
**
**
23%
39%
28%
**
**
**
35%
**
33%
**
bd
hk
rt
16%
5%
**
7%
21%
90%
10%
9%
**
**
2%
91%
7%
**
**
**
4%
**
5%
**
Finding/ downloading information
for school/ college/ university/
homework
58
9
**
10
103
583
73
50
**
**
7
612
9
**
**
**
6
**
6
**
22%
7%
**
5%
20%
36%
47%
26%
**
**
12%
39%
6%
**
**
**
7%
**
6%
**
bcd
f
k
hk
9%
1%
**
1%
16%
89%
11%
8%
**
**
1%
93%
1%
**
**
**
1%
**
1%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 125
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 66
Page 125
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE13 (QE5A). SHOWCARD Which, if any, of these do you or members of your household use the internet for whilst at home? (MULTI CODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
*r
s
*t
Unweighted total
431
253
77
330
900
2656
162
362
43
51
112
2461
224
33
42
31
146
78
144
80
Effective Weighted Sample
301
153
52
205
597
1814
141
239
28
33
81
1709
172
19
25
25
129
61
113
61
Total
259
131
51
182
520
1618
154
193
21
27
55
1588
164
9
7
3
86
78
99
65
15%
7%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
Watching catch-up TV (such as
BBC iPlayer, Sky Player, ITV
Player)
82
29
**
34
121
588
61
62
**
**
13
591
30
**
**
**
18
**
23
**
32%
22%
**
18%
23%
36%
40%
32%
**
**
23%
37%
19%
**
**
**
21%
**
24%
**
bcd
ik
t
13%
4%
**
5%
19%
90%
9%
9%
**
**
2%
91%
5%
**
**
**
3%
**
4%
**
Communicating via instant
messaging, SMS messaging,
chat rooms, voice calls
51
16
**
18
112
507
54
46
**
**
4
521
16
**
**
**
10
**
12
**
20%
12%
**
10%
22%
31%
35%
24%
**
**
7%
33%
10%
**
**
**
11%
**
12%
**
bcd
k
k
hik
9%
3%
**
3%
20%
90%
10%
8%
**
**
1%
92%
3%
**
**
**
2%
**
2%
**
Watching live TV programmes
49
19
**
21
94
457
47
42
**
**
7
462
20
**
**
**
14
**
14
**
19%
14%
**
12%
18%
28%
31%
22%
**
**
13%
29%
12%
**
**
**
17%
**
14%
**
cd
hk
10%
4%
**
4%
19%
91%
9%
8%
**
**
1%
92%
4%
**
**
**
3%
**
3%
**
Real time gambling/ trading/
auctions
42
10
**
11
55
335
21
24
**
**
3
334
9
**
**
**
6
**
6
**
16%
7%
**
6%
10%
21%
14%
13%
**
**
5%
21%
5%
**
**
**
7%
**
6%
**
bcd
hk
mp
12%
3%
**
3%
15%
94%
6%
7%
**
**
1%
94%
2%
**
**
**
2%
**
2%
**
Listening to radio
46
13
**
14
58
322
28
26
**
**
4
329
13
**
**
**
8
**
10
**
18%
10%
**
8%
11%
20%
18%
14%
**
**
8%
21%
8%
**
**
**
9%
**
10%
**
bcd
hk
13%
4%
**
4%
17%
91%
8%
7%
**
**
1%
93%
4%
**
**
**
2%
**
3%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 126
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 66
Page 126
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE13 (QE5A). SHOWCARD Which, if any, of these do you or members of your household use the internet for whilst at home? (MULTI CODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
*r
s
*t
Unweighted total
431
253
77
330
900
2656
162
362
43
51
112
2461
224
33
42
31
146
78
144
80
Effective Weighted Sample
301
153
52
205
597
1814
141
239
28
33
81
1709
172
19
25
25
129
61
113
61
Total
259
131
51
182
520
1618
154
193
21
27
55
1588
164
9
7
3
86
78
99
65
15%
7%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
Uploading/ adding content to the
internet
30
11
**
12
58
305
30
25
**
**
2
311
11
**
**
**
5
**
8
**
12%
8%
**
7%
11%
19%
20%
13%
**
**
4%
20%
7%
**
**
**
6%
**
8%
**
k
k
hik
9%
3%
**
4%
17%
91%
9%
8%
**
**
1%
93%
3%
**
**
**
1%
**
2%
**
Using Twitter (browsing/ reading
site)
31
2
**
2
55
295
36
16
**
**
2
317
2
**
**
**
2
**
1
**
12%
1%
**
1%
11%
18%
24%
8%
**
**
4%
20%
1%
**
**
**
2%
**
1%
**
bcd
hk
9%
1%
**
1%
16%
89%
11%
5%
**
**
1%
95%
1%
**
**
**
1%
**
*%
**
Watch news programmes
38
12
**
16
52
289
38
28
**
**
5
301
15
**
**
**
9
**
13
**
15%
9%
**
9%
10%
18%
24%
14%
**
**
9%
19%
9%
**
**
**
10%
**
13%
**
d
k
t
12%
4%
**
5%
16%
88%
12%
8%
**
**
2%
92%
4%
**
**
**
3%
**
4%
**
Downloading films (Video on
Demand)
9
3
**
6
42
204
26
17
**
**
2
213
6
**
**
**
4
**
5
**
4%
2%
**
3%
8%
13%
17%
9%
**
**
3%
13%
4%
**
**
**
5%
**
5%
**
k
k
4%
1%
**
3%
18%
89%
11%
8%
**
**
1%
93%
3%
**
**
**
2%
**
2%
**
Using Twitter (account holder,
posting on site)
14
2
**
2
30
177
18
10
**
**
1
186
1
**
**
**
1
**
1
**
6%
1%
**
1%
6%
11%
12%
5%
**
**
2%
12%
1%
**
**
**
1%
**
1%
**
bd
hk
7%
1%
**
1%
15%
91%
9%
5%
**
**
*%
95%
*%
**
**
**
*%
**
*%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 127
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 66
Page 127
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE13 (QE5A). SHOWCARD Which, if any, of these do you or members of your household use the internet for whilst at home? (MULTI CODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
*r
s
*t
Unweighted total
431
253
77
330
900
2656
162
362
43
51
112
2461
224
33
42
31
146
78
144
80
Effective Weighted Sample
301
153
52
205
597
1814
141
239
28
33
81
1709
172
19
25
25
129
61
113
61
Total
259
131
51
182
520
1618
154
193
21
27
55
1588
164
9
7
3
86
78
99
65
15%
7%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
Streamed audio services (free)
14
3
**
4
23
147
18
14
**
**
2
150
3
**
**
**
3
**
3
**
5%
2%
**
2%
4%
9%
12%
8%
**
**
3%
9%
2%
**
**
**
4%
**
3%
**
8%
2%
**
2%
14%
90%
11%
9%
**
**
1%
92%
2%
**
**
**
2%
**
2%
**
Streamed audio services
(subscription)
4
-
**
-
7
42
13
3
**
**
-
53
-
**
**
**
-
**
-
**
1%
-%
**
-%
1%
3%
9%
1%
**
**
-%
3%
-%
**
**
**
-%
**
-%
**
f
6%
-%
**
-%
12%
77%
24%
5%
**
**
-%
95%
-%
**
**
**
-%
**
-%
**
Other
1
2
**
4
6
10
1
1
**
**
1
10
4
**
**
**
3
**
3
**
*%
1%
**
2%
1%
1%
1%
1%
**
**
2%
1%
3%
**
**
**
4%
**
3%
**
a
a
8%
17%
**
39%
55%
86%
10%
10%
**
**
9%
90%
37%
**
**
**
28%
**
28%
**
USE SOCIAL NETWORKING
SITES
109
32
**
39
267
1037
94
106
**
**
20
1033
33
**
**
**
19
**
22
**
42%
24%
**
21%
51%
64%
61%
55%
**
**
36%
65%
20%
**
**
**
23%
**
22%
**
bcd
k
hk
m
10%
3%
**
3%
24%
91%
8%
9%
**
**
2%
91%
3%
**
**
**
2%
**
2%
**
TV/ VIDEO VIEWING
128
43
**
51
214
909
91
95
**
**
19
910
47
**
**
**
30
**
34
**
50%
33%
**
28%
41%
56%
59%
50%
**
**
34%
57%
28%
**
**
**
35%
**
34%
**
bcd
c
k
hk
t
t
13%
4%
**
5%
21%
91%
9%
10%
**
**
2%
91%
5%
**
**
**
3%
**
3%
**
USE TWITTER
33
2
**
3
59
311
39
19
**
**
2
333
2
**
**
**
2
**
2
**
13%
2%
**
2%
11%
19%
25%
10%
**
**
4%
21%
1%
**
**
**
2%
**
2%
**
bcd
hk
10%
1%
**
1%
17%
89%
11%
5%
**
**
1%
95%
1%
**
**
**
1%
**
*%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 128
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 66
Page 128
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE13 (QE5A). SHOWCARD Which, if any, of these do you or members of your household use the internet for whilst at home? (MULTI CODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
*r
s
*t
Unweighted total
431
253
77
330
900
2656
162
362
43
51
112
2461
224
33
42
31
146
78
144
80
Effective Weighted Sample
301
153
52
205
597
1814
141
239
28
33
81
1709
172
19
25
25
129
61
113
61
Total
259
131
51
182
520
1618
154
193
21
27
55
1588
164
9
7
3
86
78
99
65
15%
7%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
STREAMED AUDIO SERVICES
14
3
**
4
25
150
20
15
**
**
2
155
3
**
**
**
3
**
3
**
5%
2%
**
2%
5%
9%
13%
8%
**
**
3%
10%
2%
**
**
**
4%
**
3%
**
k
8%
2%
**
2%
15%
88%
12%
9%
**
**
1%
92%
2%
**
**
**
2%
**
2%
**
None of these
3
3
**
5
14
19
1
7
**
**
5
13
4
**
**
**
2
**
1
**
1%
2%
**
3%
3%
1%
1%
3%
**
**
9%
1%
3%
**
**
**
2%
**
1%
**
l
l
l
s
17%
16%
**
23%
72%
96%
5%
34%
**
**
23%
66%
21%
**
**
**
10%
**
3%
**
Don't know
1
1
**
5
7
7
1
4
**
**
2
4
5
**
**
**
1
**
1
**
*%
1%
**
3%
1%
*%
1%
2%
**
**
3%
*%
3%
**
**
**
1%
**
1%
**
ab
a
l
l
7%
16%
**
67%
98%
88%
19%
52%
**
**
21%
48%
63%
**
**
**
12%
**
12%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 129
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 67
Page 129
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE13 (QE5A). SHOWCARD Which, if any, of these do you or members of your household use the internet for whilst at home? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Sending and receiving e-mail
223
107
40
147
405
1429
134
156
17
22
39
1414
135
5
5
**
73
63
88
47
64%
53%
21%
37%
47%
70%
69%
47%
40%
42%
34%
74%
41%
15%
29%
**
49%
34%
55%
27%
bcd
cd
c
k
hijk
np
rt
rt
14%
7%
3%
9%
26%
91%
9%
10%
1%
1%
2%
90%
9%
*%
*%
**
5%
4%
6%
3%
General surfing/ browsing the
internet
221
107
36
143
408
1418
128
152
17
22
38
1403
129
6
6
**
72
57
84
46
64%
52%
19%
36%
47%
69%
66%
46%
39%
42%
34%
73%
39%
19%
30%
**
49%
31%
52%
26%
bcd
cd
c
k
hijk
np
rt
rt
14%
7%
2%
9%
26%
91%
8%
10%
1%
1%
2%
90%
8%
*%
*%
**
5%
4%
5%
3%
Purchasing goods/services/
tickets etc.
195
82
17
99
303
1198
96
128
14
16
31
1172
88
6
3
**
51
37
59
29
56%
40%
9%
25%
35%
58%
49%
38%
32%
30%
27%
61%
26%
20%
18%
**
35%
20%
37%
17%
bcd
cd
c
g
k
hijk
p
rt
rt
15%
6%
1%
8%
23%
92%
7%
10%
1%
1%
2%
90%
7%
*%
*%
**
4%
3%
5%
2%
Banking
150
58
12
71
207
1022
88
98
9
14
20
1018
64
3
2
**
36
28
48
17
43%
28%
7%
18%
24%
50%
45%
29%
22%
26%
18%
53%
19%
9%
11%
**
25%
15%
30%
10%
bcd
cd
c
k
hijk
rt
rt
13%
5%
1%
6%
19%
92%
8%
9%
1%
1%
2%
91%
6%
*%
*%
**
3%
3%
4%
2%
Using social networking sites
(such as MySpace, Facebook or
Bebo)
106
32
7
38
261
1012
86
106
11
15
19
1000
33
2
3
**
19
14
22
12
30%
15%
3%
10%
30%
49%
44%
32%
26%
28%
17%
52%
10%
5%
14%
**
13%
7%
14%
7%
bcd
cd
c
k
hijk
t
t
10%
3%
1%
3%
24%
92%
8%
10%
1%
1%
2%
91%
3%
*%
*%
**
2%
1%
2%
1%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 130
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 67
Page 130
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE13 (QE5A). SHOWCARD Which, if any, of these do you or members of your household use the internet for whilst at home? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Finding/ downloading information
for personal reasons e.g.
information, news, weather
184
66
27
93
236
967
102
107
10
15
26
964
85
4
3
**
47
37
63
22
53%
33%
14%
24%
27%
47%
52%
32%
24%
28%
23%
50%
25%
13%
18%
**
32%
20%
39%
12%
bcd
cd
c
k
hijk
np
rt
t
rt
17%
6%
2%
9%
22%
90%
10%
10%
1%
1%
2%
90%
8%
*%
*%
**
4%
4%
6%
2%
Finding/ downloading information
for work/ business
120
28
3
30
114
732
85
64
7
9
6
759
28
*
2
**
19
9
21
7
35%
14%
1%
8%
13%
36%
43%
19%
17%
18%
5%
39%
8%
1%
9%
**
13%
5%
13%
4%
bcd
cd
c
f
k
k
k
hijk
n
n
rt
rt
15%
3%
*%
4%
14%
89%
10%
8%
1%
1%
1%
93%
3%
*%
*%
**
2%
1%
3%
1%
Watching video clips/ webcasts
(e.g. YouTube or Big Brother)
79
16
4
19
152
689
74
63
7
9
13
704
18
*
1
**
16
2
13
5
23%
8%
2%
5%
17%
34%
38%
19%
16%
16%
12%
37%
5%
2%
4%
**
11%
1%
8%
3%
bcd
c
k
hijk
rt
rt
10%
2%
*%
3%
20%
90%
10%
8%
1%
1%
2%
92%
2%
*%
*%
**
2%
*%
2%
1%
Playing games online/
interactively
64
26
7
33
190
644
64
74
8
10
17
637
30
1
1
**
15
15
17
13
18%
13%
4%
8%
22%
31%
33%
22%
19%
19%
15%
33%
9%
3%
7%
**
10%
8%
11%
8%
bcd
c
c
k
hijk
p
9%
4%
1%
5%
27%
91%
9%
10%
1%
1%
2%
90%
4%
*%
*%
**
2%
2%
2%
2%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 131
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 67
Page 131
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE13 (QE5A). SHOWCARD Which, if any, of these do you or members of your household use the internet for whilst at home? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Using local council/ Government
sites, e.g. to find information, to
complete processes such as tax
returns, to contact local MP
120
51
12
63
143
633
65
70
5
15
17
632
59
2
2
**
31
28
46
13
35%
25%
6%
16%
16%
31%
33%
21%
12%
28%
15%
33%
18%
5%
9%
**
21%
15%
28%
8%
bcd
cd
c
ik
hik
np
t
t
rt
17%
7%
2%
9%
20%
90%
9%
10%
1%
2%
2%
90%
8%
*%
*%
**
4%
4%
7%
2%
Downloading music files, movies
or video clips
72
18
2
20
129
633
63
63
8
9
7
638
19
1
*
**
14
5
13
5
21%
9%
1%
5%
15%
31%
32%
19%
19%
17%
6%
33%
6%
4%
1%
**
9%
3%
8%
3%
bcd
c
c
k
k
k
hijk
rt
rt
10%
3%
*%
3%
18%
91%
9%
9%
1%
1%
1%
91%
3%
*%
*%
**
2%
1%
2%
1%
To find information on health
related issues e.g. NHS Direct/
NHS 24
106
35
14
48
142
610
66
61
5
11
13
618
45
1
1
**
30
15
32
13
31%
17%
7%
12%
16%
30%
34%
18%
11%
20%
11%
32%
14%
4%
7%
**
21%
8%
20%
8%
bcd
c
c
k
hijk
np
rt
rt
16%
5%
2%
7%
21%
90%
10%
9%
1%
2%
2%
91%
7%
*%
*%
**
4%
2%
5%
2%
Finding/ downloading information
for school/ college/ university/
homework
58
9
1
10
103
583
73
50
4
7
7
612
9
*
*
**
6
3
6
3
17%
4%
*%
2%
12%
28%
37%
15%
10%
14%
6%
32%
3%
1%
1%
**
4%
2%
4%
2%
bcd
c
f
k
k
hijk
9%
1%
*%
1%
16%
89%
11%
8%
1%
1%
1%
93%
1%
*%
*%
**
1%
*%
1%
*%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 132
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 67
Page 132
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE13 (QE5A). SHOWCARD Which, if any, of these do you or members of your household use the internet for whilst at home? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Watching catch-up TV (such as
BBC iPlayer, Sky Player, ITV
Player)
82
29
5
34
121
588
61
62
4
6
13
591
30
2
1
**
18
12
23
7
24%
14%
3%
9%
14%
29%
31%
19%
8%
12%
11%
31%
9%
5%
5%
**
13%
6%
15%
4%
bcd
cd
c
ik
hijk
rt
rt
13%
4%
1%
5%
19%
90%
9%
9%
1%
1%
2%
91%
5%
*%
*%
**
3%
2%
4%
1%
Communicating via instant
messaging, SMS messaging,
chat rooms, voice calls
51
16
2
18
112
507
54
46
2
6
4
521
16
1
1
**
10
6
12
4
15%
8%
1%
4%
13%
25%
28%
14%
4%
11%
3%
27%
5%
3%
3%
**
7%
3%
8%
2%
bcd
c
c
ik
k
hijk
t
t
9%
3%
*%
3%
20%
90%
10%
8%
*%
1%
1%
92%
3%
*%
*%
**
2%
1%
2%
1%
Watching live TV programmes
49
19
3
21
94
457
47
42
5
5
7
462
20
*
1
**
14
5
14
6
14%
9%
1%
5%
11%
22%
24%
13%
12%
9%
6%
24%
6%
1%
4%
**
10%
3%
9%
3%
cd
c
c
k
hijk
rt
rt
10%
4%
1%
4%
19%
91%
9%
8%
1%
1%
1%
92%
4%
*%
*%
**
3%
1%
3%
1%
Real time gambling/ trading/
auctions
42
10
2
11
55
335
21
24
2
2
3
334
9
2
*
**
6
3
6
2
12%
5%
1%
3%
6%
16%
11%
7%
5%
4%
3%
17%
3%
7%
2%
**
4%
1%
4%
1%
bcd
c
k
hijk
p
12%
3%
*%
3%
15%
94%
6%
7%
1%
1%
1%
94%
2%
1%
*%
**
2%
1%
2%
1%
Listening to radio
46
13
1
14
58
322
28
26
2
5
4
329
13
*
*
**
8
5
10
3
13%
7%
1%
4%
7%
16%
14%
8%
5%
9%
4%
17%
4%
1%
3%
**
5%
3%
6%
2%
bcd
c
c
hik
t
t
13%
4%
*%
4%
17%
91%
8%
7%
1%
1%
1%
93%
4%
*%
*%
**
2%
2%
3%
1%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 133
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 67
Page 133
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE13 (QE5A). SHOWCARD Which, if any, of these do you or members of your household use the internet for whilst at home? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Uploading/ adding content to the
internet
30
11
1
12
58
305
30
25
1
6
2
311
11
*
1
**
5
6
8
3
9%
5%
1%
3%
7%
15%
16%
8%
2%
11%
2%
16%
3%
1%
3%
**
3%
3%
5%
2%
cd
c
k
ik
hik
9%
3%
*%
4%
17%
91%
9%
8%
*%
2%
1%
93%
3%
*%
*%
**
1%
2%
2%
1%
Using Twitter (browsing/ reading
site)
31
2
1
2
55
295
36
16
1
3
2
317
2
*
*
**
2
-
1
1
9%
1%
*%
1%
6%
14%
19%
5%
3%
6%
2%
16%
1%
1%
1%
**
1%
-%
1%
*%
bcd
hijk
9%
1%
*%
1%
16%
89%
11%
5%
*%
1%
1%
95%
1%
*%
*%
**
1%
-%
*%
*%
Watch news programmes
38
12
4
16
52
289
38
28
2
5
5
301
15
1
1
**
9
6
13
2
11%
6%
2%
4%
6%
14%
19%
8%
5%
9%
4%
16%
4%
2%
4%
**
6%
3%
8%
1%
bcd
hik
t
t
12%
4%
1%
5%
16%
88%
12%
8%
1%
1%
2%
92%
4%
*%
*%
**
3%
2%
4%
1%
Downloading films (Video on
Demand)
9
3
3
6
42
204
26
17
3
3
2
213
6
-
-
**
4
2
5
1
3%
1%
2%
1%
5%
10%
14%
5%
7%
6%
2%
11%
2%
-%
-%
**
3%
1%
3%
*%
k
k
hk
t
4%
1%
1%
3%
18%
89%
11%
8%
1%
1%
1%
93%
3%
-%
-%
**
2%
1%
2%
*%
Using Twitter (account holder,
posting on site)
14
2
-
2
30
177
18
10
1
2
1
186
1
*
*
**
1
-
1
-
4%
1%
-%
*%
3%
9%
9%
3%
3%
4%
1%
10%
*%
1%
1%
**
1%
-%
1%
-%
bcd
hk
7%
1%
-%
1%
15%
91%
9%
5%
1%
1%
*%
95%
*%
*%
*%
**
*%
-%
*%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 134
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 67
Page 134
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE13 (QE5A). SHOWCARD Which, if any, of these do you or members of your household use the internet for whilst at home? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Streamed audio services (free)
14
3
1
4
23
147
18
14
1
*
2
150
3
-
*
**
3
-
3
1
4%
2%
*%
1%
3%
7%
9%
4%
2%
1%
2%
8%
1%
-%
2%
**
2%
-%
2%
1%
cd
hjk
r
8%
2%
*%
2%
14%
90%
11%
9%
1%
*%
1%
92%
2%
-%
*%
**
2%
-%
2%
1%
Streamed audio services
(subscription)
4
-
-
-
7
42
13
3
-
1
-
53
-
-
-
**
-
-
-
-
1%
-%
-%
-%
1%
2%
7%
1%
-%
1%
-%
3%
-%
-%
-%
**
-%
-%
-%
-%
d
f
hk
6%
-%
-%
-%
12%
77%
24%
5%
-%
1%
-%
95%
-%
-%
-%
**
-%
-%
-%
-%
Other
1
2
3
4
6
10
1
1
*
*
1
10
4
-
-
**
3
1
3
1
*%
1%
1%
1%
1%
*%
1%
*%
*%
*%
1%
1%
1%
-%
-%
**
2%
1%
2%
1%
8%
17%
23%
39%
55%
86%
10%
10%
1%
1%
9%
90%
37%
-%
-%
**
28%
9%
28%
9%
USE SOCIAL NETWORKING
SITES
109
32
7
39
267
1037
94
106
11
15
20
1033
33
2
3
**
19
14
22
12
31%
16%
3%
10%
31%
50%
48%
32%
26%
28%
17%
54%
10%
7%
14%
**
13%
7%
14%
7%
bcd
cd
c
k
hijk
t
t
10%
3%
1%
3%
24%
91%
8%
9%
1%
1%
2%
91%
3%
*%
*%
**
2%
1%
2%
1%
TV/ VIDEO VIEWING
128
43
9
51
214
909
91
95
11
11
19
910
47
2
2
**
30
17
34
13
37%
21%
5%
13%
25%
44%
47%
29%
25%
21%
17%
47%
14%
8%
9%
**
20%
9%
21%
7%
bcd
cd
c
k
hijk
rt
rt
13%
4%
1%
5%
21%
91%
9%
10%
1%
1%
2%
91%
5%
*%
*%
**
3%
2%
3%
1%
USE TWITTER
33
2
1
3
59
311
39
19
1
3
2
333
2
1
*
**
2
-
2
1
10%
1%
*%
1%
7%
15%
20%
6%
3%
6%
2%
17%
1%
2%
1%
**
1%
-%
1%
*%
bcd
hijk
10%
1%
*%
1%
17%
89%
11%
5%
*%
1%
1%
95%
1%
*%
*%
**
1%
-%
*%
*%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 135
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 67
Page 135
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE13 (QE5A). SHOWCARD Which, if any, of these do you or members of your household use the internet for whilst at home? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
STREAMED AUDIO SERVICES
14
3
1
4
25
150
20
15
1
1
2
155
3
-
*
**
3
-
3
1
4%
2%
*%
1%
3%
7%
10%
5%
2%
2%
2%
8%
1%
-%
2%
**
2%
-%
2%
1%
cd
hjk
r
8%
2%
*%
2%
15%
88%
12%
9%
1%
1%
1%
92%
2%
-%
*%
**
2%
-%
2%
1%
None of these
3
3
1
5
14
19
1
7
*
2
5
13
4
-
*
**
2
2
1
4
1%
2%
1%
1%
2%
1%
1%
2%
*%
3%
4%
1%
1%
-%
1%
**
1%
1%
*%
2%
l
l
l
17%
16%
7%
23%
72%
96%
5%
34%
*%
8%
23%
66%
21%
-%
1%
**
10%
10%
3%
18%
Don't know
1
1
4
5
7
7
1
4
-
-
2
4
5
-
*
**
1
4
1
4
*%
1%
2%
1%
1%
*%
1%
1%
-%
-%
1%
*%
1%
-%
2%
**
1%
2%
1%
2%
a
l
l
7%
16%
52%
67%
98%
88%
19%
52%
-%
-%
21%
48%
63%
-%
4%
**
12%
51%
12%
51%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 136
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 68
Page 136
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE14 (QE5B) SHOWCARD And, which, if any, of these activities have you or members of your household used the internet for in the LAST WEEK? (MULTI CODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
*r
s
*t
Unweighted total
431
253
77
330
900
2656
162
362
43
51
112
2461
224
33
42
31
146
78
144
80
Effective Weighted Sample
301
153
52
205
597
1814
141
239
28
33
81
1709
172
19
25
25
129
61
113
61
Total
259
131
51
182
520
1618
154
193
21
27
55
1588
164
9
7
3
86
78
99
65
15%
7%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
Sending and receiving e-mail
196
89
**
119
339
1267
119
137
**
**
31
1257
110
**
**
**
59
**
72
**
76%
68%
**
65%
65%
78%
77%
71%
**
**
56%
79%
67%
**
**
**
69%
**
73%
**
cd
k
k
hk
n
t
14%
6%
**
9%
24%
91%
9%
10%
**
**
2%
90%
8%
**
**
**
4%
**
5%
**
General surfing/ browsing the
internet
191
84
**
110
345
1258
113
132
**
**
31
1247
100
**
**
**
59
**
65
**
74%
64%
**
60%
66%
78%
74%
69%
**
**
58%
79%
61%
**
**
**
68%
**
65%
**
bcd
hk
n
r
14%
6%
**
8%
25%
91%
8%
10%
**
**
2%
91%
7%
**
**
**
4%
**
5%
**
Using social networking sites
(such as MySpace, Facebook or
Bebo)
76
24
**
29
233
860
74
96
**
**
16
846
25
**
**
**
14
**
14
**
29%
19%
**
16%
45%
53%
48%
50%
**
**
29%
53%
15%
**
**
**
17%
**
14%
**
bcd
k
k
k
m
8%
3%
**
3%
25%
92%
8%
10%
**
**
2%
90%
3%
**
**
**
2%
**
2%
**
Banking
116
44
**
52
149
789
69
77
**
**
14
787
48
**
**
**
27
**
39
**
45%
33%
**
28%
29%
49%
44%
40%
**
**
26%
50%
29%
**
**
**
31%
**
39%
**
bcd
c
k
hik
t
t
13%
5%
**
6%
17%
92%
8%
9%
**
**
2%
91%
6%
**
**
**
3%
**
5%
**
Finding/ downloading information
for personal reasons e.g.
information, news, weather
124
41
**
58
151
672
72
79
**
**
17
665
53
**
**
**
30
**
40
**
48%
31%
**
32%
29%
42%
47%
41%
**
**
31%
42%
32%
**
**
**
34%
**
40%
**
bd
k
k
t
17%
5%
**
8%
20%
90%
10%
11%
**
**
2%
90%
7%
**
**
**
4%
**
5%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 137
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 68
Page 137
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE14 (QE5B) SHOWCARD And, which, if any, of these activities have you or members of your household used the internet for in the LAST WEEK? (MULTI CODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
*r
s
*t
Unweighted total
431
253
77
330
900
2656
162
362
43
51
112
2461
224
33
42
31
146
78
144
80
Effective Weighted Sample
301
153
52
205
597
1814
141
239
28
33
81
1709
172
19
25
25
129
61
113
61
Total
259
131
51
182
520
1618
154
193
21
27
55
1588
164
9
7
3
86
78
99
65
15%
7%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
Purchasing goods/ services/
tickets etc.
113
40
**
45
153
667
53
82
**
**
15
642
39
**
**
**
25
**
28
**
44%
31%
**
24%
29%
41%
34%
43%
**
**
28%
40%
24%
**
**
**
29%
**
28%
**
bcd
c
c
k
k
k
16%
6%
**
6%
21%
93%
7%
11%
**
**
2%
89%
5%
**
**
**
3%
**
4%
**
Finding/ downloading information
for work/ business
79
17
**
19
65
489
53
49
**
**
5
498
17
**
**
**
12
**
13
**
30%
13%
**
10%
12%
30%
35%
25%
**
**
9%
31%
11%
**
**
**
14%
**
13%
**
bcd
c
k
k
k
14%
3%
**
3%
12%
90%
10%
9%
**
**
1%
91%
3%
**
**
**
2%
**
2%
**
Watching video clips/ webcasts
(e.g. YouTube or Big Brother)
40
8
**
10
102
447
51
42
**
**
8
459
10
**
**
**
9
**
7
**
16%
6%
**
6%
20%
28%
33%
22%
**
**
14%
29%
6%
**
**
**
11%
**
7%
**
bcd
k
hk
r
8%
2%
**
2%
20%
90%
10%
8%
**
**
2%
92%
2%
**
**
**
2%
**
1%
**
Playing games online/
interactively
41
16
**
19
143
430
34
59
**
**
13
406
17
**
**
**
11
**
7
**
16%
12%
**
10%
28%
27%
22%
30%
**
**
24%
26%
11%
**
**
**
13%
**
8%
**
9%
3%
**
4%
31%
93%
7%
13%
**
**
3%
88%
4%
**
**
**
2%
**
2%
**
Finding/ downloading information
for school/ college/ university/
homework
31
6
**
7
73
409
51
38
**
**
5
423
7
**
**
**
5
**
5
**
12%
5%
**
4%
14%
25%
33%
20%
**
**
9%
27%
4%
**
**
**
6%
**
5%
**
bcd
f
k
hk
7%
1%
**
2%
16%
89%
11%
8%
**
**
1%
92%
2%
**
**
**
1%
**
1%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 138
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 68
Page 138
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE14 (QE5B) SHOWCARD And, which, if any, of these activities have you or members of your household used the internet for in the LAST WEEK? (MULTI CODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
*r
s
*t
Unweighted total
431
253
77
330
900
2656
162
362
43
51
112
2461
224
33
42
31
146
78
144
80
Effective Weighted Sample
301
153
52
205
597
1814
141
239
28
33
81
1709
172
19
25
25
129
61
113
61
Total
259
131
51
182
520
1618
154
193
21
27
55
1588
164
9
7
3
86
78
99
65
15%
7%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
Communicating via instant
messaging, SMS messaging,
chat rooms, voice calls
29
7
**
8
74
343
35
37
**
**
3
345
7
**
**
**
5
**
5
**
11%
5%
**
4%
14%
21%
23%
19%
**
**
6%
22%
4%
**
**
**
6%
**
5%
**
bcd
k
k
8%
2%
**
2%
20%
90%
9%
10%
**
**
1%
91%
2%
**
**
**
1%
**
1%
**
Downloading music files, movies
or video clips
29
8
**
8
76
348
26
43
**
**
4
332
7
**
**
**
6
**
5
**
11%
6%
**
4%
15%
22%
17%
23%
**
**
7%
21%
5%
**
**
**
7%
**
5%
**
cd
k
k
k
k
8%
2%
**
2%
20%
93%
7%
12%
**
**
1%
89%
2%
**
**
**
2%
**
1%
**
Watching catch-up TV (such as
BBC iPlayer, Sky Player, ITV
Player)
43
17
**
20
77
341
24
39
**
**
6
329
18
**
**
**
12
**
12
**
17%
13%
**
11%
15%
21%
16%
20%
**
**
12%
21%
11%
**
**
**
13%
**
12%
**
12%
5%
**
5%
21%
93%
7%
11%
**
**
2%
90%
5%
**
**
**
3%
**
3%
**
Watching live TV programmes
27
6
**
8
59
271
28
29
**
**
3
270
7
**
**
**
6
**
5
**
10%
5%
**
4%
11%
17%
18%
15%
**
**
6%
17%
4%
**
**
**
7%
**
5%
**
bd
k
k
9%
2%
**
3%
20%
91%
10%
10%
**
**
1%
91%
2%
**
**
**
2%
**
2%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 139
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 68
Page 139
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE14 (QE5B) SHOWCARD And, which, if any, of these activities have you or members of your household used the internet for in the LAST WEEK? (MULTI CODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
*r
s
*t
Unweighted total
431
253
77
330
900
2656
162
362
43
51
112
2461
224
33
42
31
146
78
144
80
Effective Weighted Sample
301
153
52
205
597
1814
141
239
28
33
81
1709
172
19
25
25
129
61
113
61
Total
259
131
51
182
520
1618
154
193
21
27
55
1588
164
9
7
3
86
78
99
65
15%
7%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
Using local council/ Government
sites, e.g. to find information, to
complete processes such as tax
returns, to contact local MP
44
17
**
20
58
253
19
39
**
**
4
235
19
**
**
**
8
**
16
**
17%
13%
**
11%
11%
16%
13%
20%
**
**
7%
15%
12%
**
**
**
9%
**
16%
**
c
kl
kl
k
t
16%
6%
**
7%
21%
93%
7%
14%
**
**
1%
86%
7%
**
**
**
3%
**
6%
**
To find information on health
related issues e.g. NHS Direct/
NHS 24
37
12
**
14
47
222
26
28
**
**
4
220
13
**
**
**
9
**
9
**
14%
9%
**
8%
9%
14%
17%
14%
**
**
7%
14%
8%
**
**
**
11%
**
9%
**
d
k
15%
5%
**
6%
19%
90%
10%
11%
**
**
2%
89%
5%
**
**
**
4%
**
4%
**
Using Twitter (browsing/ reading
site)
23
1
**
2
43
210
20
13
**
**
1
218
1
**
**
**
1
**
1
**
9%
1%
**
1%
8%
13%
13%
7%
**
**
2%
14%
1%
**
**
**
1%
**
1%
**
bd
hk
10%
*%
**
1%
18%
91%
9%
6%
**
**
1%
95%
1%
**
**
**
1%
**
*%
**
Listening to radio
24
6
**
7
35
190
15
17
**
**
2
190
6
**
**
**
3
**
5
**
9%
5%
**
4%
7%
12%
10%
9%
**
**
4%
12%
4%
**
**
**
4%
**
5%
**
cd
k
12%
3%
**
3%
17%
92%
7%
8%
**
**
1%
92%
3%
**
**
**
2%
**
2%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 140
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 68
Page 140
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE14 (QE5B) SHOWCARD And, which, if any, of these activities have you or members of your household used the internet for in the LAST WEEK? (MULTI CODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
*r
s
*t
Unweighted total
431
253
77
330
900
2656
162
362
43
51
112
2461
224
33
42
31
146
78
144
80
Effective Weighted Sample
301
153
52
205
597
1814
141
239
28
33
81
1709
172
19
25
25
129
61
113
61
Total
259
131
51
182
520
1618
154
193
21
27
55
1588
164
9
7
3
86
78
99
65
15%
7%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
Watch news programmes
21
7
**
9
31
170
22
17
**
**
3
174
8
**
**
**
5
**
8
**
8%
5%
**
5%
6%
10%
14%
9%
**
**
5%
11%
5%
**
**
**
6%
**
8%
**
11%
3%
**
5%
16%
89%
12%
9%
**
**
1%
91%
4%
**
**
**
3%
**
4%
**
Uploading/ adding content to the
internet
21
6
**
7
35
167
14
16
**
**
1
165
6
**
**
**
3
**
5
**
8%
5%
**
4%
7%
10%
9%
8%
**
**
2%
10%
4%
**
**
**
4%
**
5%
**
d
k
k
k
12%
4%
**
4%
19%
93%
8%
9%
**
**
1%
92%
4%
**
**
**
2%
**
3%
**
Real time gambling/ trading/
auctions
20
5
**
5
28
171
9
15
**
**
2
165
5
**
**
**
5
**
5
**
8%
4%
**
3%
5%
11%
6%
8%
**
**
3%
10%
3%
**
**
**
5%
**
5%
**
cd
k
11%
3%
**
3%
16%
95%
5%
9%
**
**
1%
92%
3%
**
**
**
3%
**
3%
**
Using Twitter (account holder,
posting on site)
10
1
**
1
22
120
9
7
**
**
1
121
1
**
**
**
1
**
1
**
4%
1%
**
1%
4%
7%
6%
4%
**
**
2%
8%
1%
**
**
**
1%
**
1%
**
d
hk
8%
1%
**
1%
17%
94%
7%
6%
**
**
1%
94%
1%
**
**
**
1%
**
1%
**
Downloading films (Video on
Demand)
5
1
**
1
23
95
16
12
**
**
*
98
1
**
**
**
1
**
1
**
2%
1%
**
1%
4%
6%
10%
6%
**
**
*%
6%
1%
**
**
**
1%
**
1%
**
f
k
k
5%
1%
**
1%
21%
87%
15%
11%
**
**
*%
90%
1%
**
**
**
1%
**
1%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 141
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 68
Page 141
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE14 (QE5B) SHOWCARD And, which, if any, of these activities have you or members of your household used the internet for in the LAST WEEK? (MULTI CODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
*r
s
*t
Unweighted total
431
253
77
330
900
2656
162
362
43
51
112
2461
224
33
42
31
146
78
144
80
Effective Weighted Sample
301
153
52
205
597
1814
141
239
28
33
81
1709
172
19
25
25
129
61
113
61
Total
259
131
51
182
520
1618
154
193
21
27
55
1588
164
9
7
3
86
78
99
65
15%
7%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
Streamed audio services (free)
8
2
**
2
14
79
10
10
**
**
1
79
2
**
**
**
2
**
1
**
3%
2%
**
1%
3%
5%
7%
5%
**
**
3%
5%
1%
**
**
**
3%
**
1%
**
9%
3%
**
3%
15%
89%
11%
11%
**
**
2%
89%
3%
**
**
**
3%
**
2%
**
Streamed audio services
(subscription)
2
-
**
-
2
19
5
1
**
**
-
22
-
**
**
**
-
**
-
**
1%
-%
**
-%
*%
1%
3%
1%
**
**
-%
1%
-%
**
**
**
-%
**
-%
**
f
10%
-%
**
-%
10%
82%
22%
6%
**
**
-%
94%
-%
**
**
**
-%
**
-%
**
Other
*
2
**
3
4
6
-
1
**
**
1
6
3
**
**
**
2
**
2
**
*%
1%
**
2%
1%
*%
-%
*%
**
**
1%
*%
2%
**
**
**
3%
**
2%
**
a
a
1%
27%
**
55%
60%
100%
-%
10%
**
**
9%
90%
55%
**
**
**
39%
**
39%
**
USE SOCIAL NETWORKING
SITES
80
25
**
30
240
896
80
96
**
**
16
887
25
**
**
**
14
**
14
**
31%
19%
**
16%
46%
55%
52%
50%
**
**
30%
56%
15%
**
**
**
17%
**
14%
**
bcd
k
k
k
m
8%
3%
**
3%
24%
91%
8%
10%
**
**
2%
90%
3%
**
**
**
1%
**
1%
**
TV/ VIDEO VIEWING
67
23
**
26
137
567
47
68
**
**
10
550
23
**
**
**
15
**
14
**
26%
17%
**
14%
26%
35%
31%
35%
**
**
18%
35%
14%
**
**
**
17%
**
14%
**
bcd
k
k
k
11%
4%
**
4%
22%
92%
8%
11%
**
**
2%
89%
4%
**
**
**
2%
**
2%
**
USE TWITTER
24
2
**
2
48
226
23
14
**
**
1
235
2
**
**
**
2
**
1
**
9%
1%
**
1%
9%
14%
15%
7%
**
**
2%
15%
1%
**
**
**
2%
**
1%
**
bcd
hk
10%
1%
**
1%
19%
91%
9%
6%
**
**
1%
94%
1%
**
**
**
1%
**
*%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 142
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 68
Page 142
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE14 (QE5B) SHOWCARD And, which, if any, of these activities have you or members of your household used the internet for in the LAST WEEK? (MULTI CODE)
Base : Those with access to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
*r
s
*t
Unweighted total
431
253
77
330
900
2656
162
362
43
51
112
2461
224
33
42
31
146
78
144
80
Effective Weighted Sample
301
153
52
205
597
1814
141
239
28
33
81
1709
172
19
25
25
129
61
113
61
Total
259
131
51
182
520
1618
154
193
21
27
55
1588
164
9
7
3
86
78
99
65
15%
7%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
STREAMED AUDIO SERVICES
8
2
**
2
14
81
10
11
**
**
1
80
2
**
**
**
2
**
1
**
3%
2%
**
1%
3%
5%
7%
6%
**
**
3%
5%
1%
**
**
**
3%
**
1%
**
9%
2%
**
2%
16%
89%
11%
12%
**
**
2%
88%
2%
**
**
**
2%
**
1%
**
None of these
10
11
**
15
32
50
3
10
**
**
6
43
14
**
**
**
7
**
7
**
4%
8%
**
8%
6%
3%
2%
5%
**
**
11%
3%
9%
**
**
**
8%
**
7%
**
a
l
l
18%
20%
**
29%
60%
93%
6%
20%
**
**
12%
80%
27%
**
**
**
12%
**
13%
**
Don't know
1
3
**
8
11
14
2
5
**
**
2
10
6
**
**
**
1
**
2
**
1%
2%
**
4%
2%
1%
1%
2%
**
**
3%
1%
4%
**
**
**
2%
**
2%
**
ab
a
l
l
9%
17%
**
52%
70%
93%
10%
30%
**
**
11%
68%
40%
**
**
**
9%
**
14%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 143
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 69
Page 143
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE14 (QE5B) SHOWCARD And, which, if any, of these activities have you or members of your household used the internet for in the LAST WEEK? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Sending and receiving e-mail
196
89
31
119
339
1267
119
137
17
20
31
1257
110
4
5
**
59
51
72
38
56%
44%
16%
30%
39%
62%
61%
41%
39%
38%
27%
65%
33%
11%
25%
**
40%
27%
45%
22%
bcd
cd
c
k
hijk
np
n
rt
rt
14%
6%
2%
9%
24%
91%
9%
10%
1%
1%
2%
90%
8%
*%
*%
**
4%
4%
5%
3%
General surfing/ browsing the
internet
191
84
26
110
345
1258
113
132
14
18
31
1247
100
4
5
**
59
41
65
35
55%
41%
14%
28%
40%
61%
58%
40%
33%
35%
28%
65%
30%
12%
27%
**
40%
22%
40%
20%
bcd
cd
c
k
hijk
np
n
rt
rt
14%
6%
2%
8%
25%
91%
8%
10%
1%
1%
2%
91%
7%
*%
*%
**
4%
3%
5%
3%
Using social networking sites
(such as MySpace, Facebook or
Bebo)
76
24
5
29
233
860
74
96
11
13
16
846
25
2
2
**
14
10
14
11
22%
12%
2%
7%
27%
42%
38%
29%
26%
24%
14%
44%
7%
5%
12%
**
10%
6%
9%
6%
bcd
cd
c
k
k
k
hijk
8%
3%
*%
3%
25%
92%
8%
10%
1%
1%
2%
90%
3%
*%
*%
**
2%
1%
2%
1%
Banking
116
44
8
52
149
789
69
77
6
11
14
787
48
1
2
**
27
21
39
9
33%
21%
4%
13%
17%
38%
35%
23%
14%
20%
13%
41%
14%
3%
10%
**
18%
11%
24%
5%
bcd
cd
c
k
hijk
n
t
t
rt
13%
5%
1%
6%
17%
92%
8%
9%
1%
1%
2%
91%
6%
*%
*%
**
3%
2%
5%
1%
Finding/ downloading information
for personal reasons e.g.
information, news, weather
124
41
18
58
151
672
72
79
9
14
17
665
53
2
3
**
30
23
40
13
36%
20%
9%
15%
17%
33%
37%
24%
21%
26%
15%
35%
16%
6%
14%
**
20%
13%
25%
8%
bcd
c
c
k
k
hik
n
rt
rt
17%
5%
2%
8%
20%
90%
10%
11%
1%
2%
2%
90%
7%
*%
*%
**
4%
3%
5%
2%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 144
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 69
Page 144
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE14 (QE5B) SHOWCARD And, which, if any, of these activities have you or members of your household used the internet for in the LAST WEEK? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Purchasing goods/ services/
tickets etc.
113
40
4
45
153
667
53
82
11
9
15
642
39
2
2
**
25
15
28
12
33%
20%
2%
11%
18%
32%
27%
25%
26%
17%
14%
33%
12%
8%
13%
**
17%
8%
17%
7%
bcd
cd
c
k
k
hjk
rt
rt
16%
6%
1%
6%
21%
93%
7%
11%
2%
1%
2%
89%
5%
*%
*%
**
3%
2%
4%
2%
Finding/ downloading information
for work/ business
79
17
1
19
65
489
53
49
6
6
5
498
17
-
1
**
12
6
13
4
23%
9%
1%
5%
7%
24%
27%
15%
13%
12%
4%
26%
5%
-%
6%
**
8%
3%
8%
3%
bcd
cd
c
k
k
k
hijk
n
rt
rt
14%
3%
*%
3%
12%
90%
10%
9%
1%
1%
1%
91%
3%
-%
*%
**
2%
1%
2%
1%
Watching video clips/ webcasts
(e.g. YouTube or Big Brother)
40
8
2
10
102
447
51
42
7
5
8
459
10
-
1
**
9
1
7
2
12%
4%
1%
3%
12%
22%
26%
13%
16%
10%
7%
24%
3%
-%
3%
**
6%
*%
5%
1%
bcd
c
k
k
hjk
rt
r
8%
2%
*%
2%
20%
90%
10%
8%
1%
1%
2%
92%
2%
-%
*%
**
2%
*%
1%
*%
Playing games online/
interactively
41
16
3
19
143
430
34
59
6
7
13
406
17
*
1
**
11
6
7
10
12%
8%
2%
5%
17%
21%
17%
18%
13%
13%
11%
21%
5%
2%
5%
**
7%
3%
5%
6%
cd
c
c
k
9%
3%
1%
4%
31%
93%
7%
13%
1%
1%
3%
88%
4%
*%
*%
**
2%
1%
2%
2%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 145
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 69
Page 145
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE14 (QE5B) SHOWCARD And, which, if any, of these activities have you or members of your household used the internet for in the LAST WEEK? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Finding/ downloading information
for school/ college/ university/
homework
31
6
1
7
73
409
51
38
3
5
5
423
7
-
*
**
5
2
5
2
9%
3%
*%
2%
8%
20%
26%
11%
6%
10%
4%
22%
2%
-%
*%
**
3%
1%
3%
1%
bcd
c
f
k
hijk
7%
1%
*%
2%
16%
89%
11%
8%
1%
1%
1%
92%
2%
-%
*%
**
1%
*%
1%
*%
Communicating via instant
messaging, SMS messaging,
chat rooms, voice calls
29
7
*
8
74
343
35
37
2
5
3
345
7
*
*
**
5
2
5
2
9%
3%
*%
2%
9%
17%
18%
11%
4%
9%
3%
18%
2%
*%
2%
**
4%
1%
3%
1%
bcd
c
k
k
hijk
8%
2%
*%
2%
20%
90%
9%
10%
*%
1%
1%
91%
2%
*%
*%
**
1%
*%
1%
1%
Downloading music files, movies
or video clips
29
8
*
8
76
348
26
43
5
6
4
332
7
*
*
**
6
2
5
2
8%
4%
*%
2%
9%
17%
14%
13%
12%
12%
4%
17%
2%
*%
1%
**
4%
1%
3%
1%
bcd
c
c
k
k
k
hk
r
8%
2%
*%
2%
20%
93%
7%
12%
1%
2%
1%
89%
2%
*%
*%
**
2%
*%
1%
1%
Watching catch-up TV (such as
BBC iPlayer, Sky Player, ITV
Player)
43
17
3
20
77
341
24
39
3
4
6
329
18
1
1
**
12
6
12
6
13%
8%
2%
5%
9%
17%
12%
12%
7%
7%
6%
17%
5%
3%
5%
**
8%
3%
8%
3%
cd
c
c
k
hijk
t
12%
5%
1%
5%
21%
93%
7%
11%
1%
1%
2%
90%
5%
*%
*%
**
3%
2%
3%
2%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 146
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 69
Page 146
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE14 (QE5B) SHOWCARD And, which, if any, of these activities have you or members of your household used the internet for in the LAST WEEK? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Watching live TV programmes
27
6
1
8
59
271
28
29
4
4
3
270
7
-
1
**
6
1
5
2
8%
3%
1%
2%
7%
13%
15%
9%
8%
7%
3%
14%
2%
-%
4%
**
4%
*%
3%
1%
bcd
k
hk
r
9%
2%
*%
3%
20%
91%
10%
10%
1%
1%
1%
91%
2%
-%
*%
**
2%
*%
2%
1%
Using local council/ Government
sites, e.g. to find information, to
complete processes such as tax
returns, to contact local MP
44
17
3
20
58
253
19
39
4
9
4
235
19
-
1
**
8
11
16
3
13%
8%
2%
5%
7%
12%
10%
12%
9%
17%
3%
12%
6%
-%
6%
**
5%
6%
10%
2%
cd
c
c
k
k
k
n
n
t
t
t
16%
6%
1%
7%
21%
93%
7%
14%
1%
3%
1%
86%
7%
-%
*%
**
3%
4%
6%
1%
To find information on health
related issues e.g. NHS Direct/
NHS 24
37
12
2
14
47
222
26
28
2
7
4
220
13
-
1
**
9
4
9
4
11%
6%
1%
4%
5%
11%
13%
8%
4%
13%
4%
11%
4%
-%
4%
**
6%
2%
6%
2%
bcd
c
k
k
hk
r
15%
5%
1%
6%
19%
90%
10%
11%
1%
3%
2%
89%
5%
-%
*%
**
4%
2%
4%
2%
Using Twitter (browsing/ reading
site)
23
1
1
2
43
210
20
13
1
3
1
218
1
*
-
**
1
-
1
1
7%
*%
*%
*%
5%
10%
10%
4%
2%
6%
1%
11%
*%
1%
-%
**
1%
-%
*%
*%
bcd
k
hik
10%
*%
*%
1%
18%
91%
9%
6%
*%
1%
1%
95%
1%
*%
-%
**
1%
-%
*%
*%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 147
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 69
Page 147
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE14 (QE5B) SHOWCARD And, which, if any, of these activities have you or members of your household used the internet for in the LAST WEEK? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Listening to radio
24
6
*
7
35
190
15
17
1
4
2
190
6
*
*
**
3
3
5
1
7%
3%
*%
2%
4%
9%
8%
5%
2%
7%
2%
10%
2%
*%
1%
**
2%
2%
3%
1%
bcd
c
k
hik
12%
3%
*%
3%
17%
92%
7%
8%
*%
2%
1%
92%
3%
*%
*%
**
2%
2%
2%
1%
Watch news programmes
21
7
3
9
31
170
22
17
1
4
3
174
8
*
1
**
5
3
8
1
6%
3%
1%
2%
4%
8%
11%
5%
3%
7%
2%
9%
2%
1%
3%
**
3%
2%
5%
*%
cd
hk
t
t
11%
3%
1%
5%
16%
89%
12%
9%
1%
2%
1%
91%
4%
*%
*%
**
3%
2%
4%
*%
Uploading/ adding content to the
internet
21
6
1
7
35
167
14
16
1
4
1
165
6
*
1
**
3
3
5
2
6%
3%
*%
2%
4%
8%
7%
5%
2%
8%
1%
9%
2%
*%
3%
**
2%
2%
3%
1%
cd
c
k
k
hk
12%
4%
*%
4%
19%
93%
8%
9%
1%
2%
1%
92%
4%
*%
*%
**
2%
2%
3%
1%
Real time gambling/ trading/
auctions
20
5
-
5
28
171
9
15
2
2
2
165
5
*
*
**
5
-
5
-
6%
2%
-%
1%
3%
8%
5%
5%
4%
4%
1%
9%
1%
1%
1%
**
3%
-%
3%
-%
bcd
c
hk
rt
rt
11%
3%
-%
3%
16%
95%
5%
9%
1%
1%
1%
92%
3%
*%
*%
**
3%
-%
3%
-%
Using Twitter (account holder,
posting on site)
10
1
-
1
22
120
9
7
1
2
1
121
1
*
-
**
1
-
1
-
3%
1%
-%
*%
3%
6%
5%
2%
2%
4%
1%
6%
*%
1%
-%
**
1%
-%
1%
-%
bcd
hk
8%
1%
-%
1%
17%
94%
7%
6%
1%
2%
1%
94%
1%
*%
-%
**
1%
-%
1%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 148
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 69
Page 148
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE14 (QE5B) SHOWCARD And, which, if any, of these activities have you or members of your household used the internet for in the LAST WEEK? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Downloading films (Video on
Demand)
5
1
1
1
23
95
16
12
1
1
*
98
1
-
-
**
1
-
1
-
1%
*%
*%
*%
3%
5%
8%
3%
3%
2%
*%
5%
*%
-%
-%
**
1%
-%
1%
-%
f
k
k
k
5%
1%
1%
1%
21%
87%
15%
11%
1%
1%
*%
90%
1%
-%
-%
**
1%
-%
1%
-%
Streamed audio services (free)
8
2
-
2
14
79
10
10
-
*
1
79
2
-
-
**
2
-
1
1
2%
1%
-%
1%
2%
4%
5%
3%
-%
1%
1%
4%
1%
-%
-%
**
2%
-%
1%
1%
cd
9%
3%
-%
3%
15%
89%
11%
11%
-%
*%
2%
89%
3%
-%
-%
**
3%
-%
2%
1%
Streamed audio services
(subscription)
2
-
-
-
2
19
5
1
-
1
-
22
-
-
-
**
-
-
-
-
1%
-%
-%
-%
*%
1%
3%
*%
-%
1%
-%
1%
-%
-%
-%
**
-%
-%
-%
-%
f
10%
-%
-%
-%
10%
82%
22%
6%
-%
3%
-%
94%
-%
-%
-%
**
-%
-%
-%
-%
Other
*
2
2
3
4
6
-
1
-
-
1
6
3
-
-
**
2
1
2
1
*%
1%
1%
1%
*%
*%
-%
*%
-%
-%
1%
*%
1%
-%
-%
**
2%
1%
2%
1%
1%
27%
28%
55%
60%
100%
-%
10%
-%
-%
9%
90%
55%
-%
-%
**
39%
17%
39%
17%
USE SOCIAL NETWORKING
SITES
80
25
5
30
240
896
80
96
11
13
16
887
25
2
2
**
14
10
14
11
23%
12%
2%
8%
28%
44%
41%
29%
26%
24%
14%
46%
7%
7%
12%
**
10%
6%
9%
6%
bcd
cd
c
k
k
hijk
8%
3%
*%
3%
24%
91%
8%
10%
1%
1%
2%
90%
3%
*%
*%
**
1%
1%
1%
1%
TV/ VIDEO VIEWING
67
23
3
26
137
567
47
68
8
7
10
550
23
1
2
**
15
8
14
9
19%
11%
2%
7%
16%
28%
24%
20%
19%
14%
9%
29%
7%
3%
9%
**
10%
4%
8%
5%
bcd
cd
c
k
k
hjk
r
11%
4%
1%
4%
22%
92%
8%
11%
1%
1%
2%
89%
4%
*%
*%
**
2%
1%
2%
1%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 149
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 69
Page 149
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE14 (QE5B) SHOWCARD And, which, if any, of these activities have you or members of your household used the internet for in the LAST WEEK? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
USE TWITTER
24
2
1
2
48
226
23
14
1
3
1
235
2
1
-
**
2
-
1
1
7%
1%
*%
1%
6%
11%
12%
4%
2%
6%
1%
12%
*%
2%
-%
**
1%
-%
1%
*%
bcd
k
hik
10%
1%
*%
1%
19%
91%
9%
6%
*%
1%
1%
94%
1%
*%
-%
**
1%
-%
*%
*%
STREAMED AUDIO SERVICES
8
2
-
2
14
81
10
11
-
1
1
80
2
-
-
**
2
-
1
1
2%
1%
-%
1%
2%
4%
5%
3%
-%
2%
1%
4%
1%
-%
-%
**
2%
-%
1%
1%
cd
9%
2%
-%
2%
16%
89%
11%
12%
-%
1%
2%
88%
2%
-%
-%
**
2%
-%
1%
1%
None of these
10
11
5
15
32
50
3
10
1
2
6
43
14
1
*
**
7
8
7
7
3%
5%
3%
4%
4%
2%
2%
3%
3%
3%
5%
2%
4%
2%
2%
**
5%
4%
4%
4%
l
18%
20%
9%
29%
60%
93%
6%
20%
3%
3%
12%
80%
27%
1%
1%
**
12%
14%
13%
14%
Don't know
1
3
5
8
11
14
2
5
-
*
2
10
6
1
*
**
1
5
2
4
*%
1%
3%
2%
1%
1%
1%
1%
-%
*%
1%
1%
2%
4%
2%
**
1%
2%
1%
2%
a
a
9%
17%
36%
52%
70%
93%
10%
30%
-%
*%
11%
68%
40%
8%
3%
**
9%
31%
14%
25%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 150
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 70
Page 150
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE15 (QENEW11) SHOWCARD What was the advertised speed of your main home internet connection when you took up your service? (SINGLE CODE)
Base : Those who use broadband to connect to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
~p
q
*r
s
*t
Unweighted total
422
249
74
323
853
2565
156
353
42
48
109
2373
222
33
39
29
144
78
143
79
Effective Weighted Sample
294
151
51
201
566
1755
135
234
28
32
79
xx-xxxx-xxxx
171
19
23
23
127
61
112
60
Total
253
130
50
180
494
1567
148
189
21
27
52
1537
162
9
6
2
85
78
98
64
15%
8%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
Up to 512kb
1
*
**
*
3
11
-
*
**
**
-
11
*
**
**
**
-
**
*
**
*%
*%
**
*%
1%
1%
-%
*%
**
**
-%
1%
*%
**
**
**
-%
**
*%
**
10%
3%
**
3%
29%
100%
-%
1%
**
**
-%
99%
3%
**
**
**
-%
**
3%
**
Up to 1MB
6
1
**
1
2
13
2
1
**
**
1
13
1
**
**
**
1
**
1
**
2%
1%
**
1%
*%
1%
1%
1%
**
**
1%
1%
1%
**
**
**
1%
**
1%
**
39%
7%
**
7%
13%
89%
12%
8%
**
**
5%
92%
6%
**
**
**
6%
**
6%
**
Up to 2MB
10
7
**
7
18
42
8
8
**
**
2
43
7
**
**
**
4
**
1
**
4%
5%
**
4%
4%
3%
6%
4%
**
**
4%
3%
4%
**
**
**
4%
**
1%
**
l
s
20%
14%
**
14%
36%
84%
16%
15%
**
**
4%
85%
13%
**
**
**
7%
**
3%
**
Up to 4MB
9
6
**
8
12
43
3
9
**
**
1
37
7
**
**
**
5
**
6
**
4%
5%
**
4%
2%
3%
2%
5%
**
**
1%
2%
5%
**
**
**
6%
**
6%
**
l
21%
13%
**
18%
27%
94%
7%
20%
**
**
1%
80%
16%
**
**
**
11%
**
13%
**
Up to 8MB
16
10
**
11
26
113
8
11
**
**
3
110
11
**
**
**
8
**
7
**
6%
8%
**
6%
5%
7%
5%
6%
**
**
7%
7%
7%
**
**
**
10%
**
8%
**
13%
8%
**
9%
22%
94%
7%
9%
**
**
3%
91%
9%
**
**
**
7%
**
6%
**
Up to 10MB
14
4
**
4
16
90
8
10
**
**
4
87
3
**
**
**
3
**
2
**
6%
3%
**
2%
3%
6%
5%
6%
**
**
8%
6%
2%
**
**
**
3%
**
2%
**
m
14%
4%
**
4%
16%
93%
8%
11%
**
**
4%
89%
3%
**
**
**
3%
**
2%
**
Up to 16MB
3
1
**
2
6
23
2
3
**
**
-
23
2
**
**
**
2
**
2
**
1%
1%
**
1%
1%
1%
2%
2%
**
**
-%
1%
1%
**
**
**
2%
**
2%
**
11%
4%
**
9%
24%
90%
9%
11%
**
**
-%
89%
8%
**
**
**
8%
**
8%
**
Up to 20MB
18
7
**
7
27
113
12
17
**
**
5
108
6
**
**
**
4
**
3
**
7%
5%
**
4%
5%
7%
8%
9%
**
**
10%
7%
4%
**
**
**
5%
**
3%
**
14%
5%
**
5%
21%
90%
10%
14%
**
**
4%
86%
5%
**
**
**
3%
**
2%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 151
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 70
Page 151
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE15 (QENEW11) SHOWCARD What was the advertised speed of your main home internet connection when you took up your service? (SINGLE CODE)
Base : Those who use broadband to connect to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
~p
q
*r
s
*t
Unweighted total
422
249
74
323
853
2565
156
353
42
48
109
2373
222
33
39
29
144
78
143
79
Effective Weighted Sample
294
151
51
201
566
1755
135
234
28
32
79
xx-xxxx-xxxx
171
19
23
23
127
61
112
60
Total
253
130
50
180
494
1567
148
189
21
27
52
1537
162
9
6
2
85
78
98
64
15%
8%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
Up to 30MB
4
*
**
*
7
22
1
2
**
**
-
22
*
**
**
**
*
**
*
**
2%
*%
**
*%
1%
1%
1%
1%
**
**
-%
1%
*%
**
**
**
*%
**
*%
**
18%
2%
**
2%
28%
95%
5%
9%
**
**
-%
91%
2%
**
**
**
2%
**
2%
**
Up to 40MB
1
1
**
1
1
7
-
2
**
**
*
5
1
**
**
**
1
**
-
**
1%
*%
**
*%
*%
*%
-%
1%
**
**
1%
*%
*%
**
**
**
1%
**
-%
**
19%
8%
**
8%
20%
100%
-%
22%
**
**
7%
77%
8%
**
**
**
8%
**
-%
**
Up to 50MB
2
1
**
1
3
16
2
3
**
**
1
15
*
**
**
**
*
**
*
**
1%
1%
**
1%
1%
1%
1%
1%
**
**
2%
1%
*%
**
**
**
1%
**
1%
**
m
13%
4%
**
6%
19%
88%
11%
15%
**
**
5%
84%
3%
**
**
**
3%
**
3%
**
Up to 100MB
1
1
**
1
5
9
3
-
**
**
-
12
1
**
**
**
1
**
1
**
*%
1%
**
*%
1%
1%
2%
-%
**
**
-%
1%
*%
**
**
**
1%
**
1%
**
5%
5%
**
5%
40%
73%
20%
-%
**
**
-%
100%
5%
**
**
**
5%
**
5%
**
Over 100MB
2
-
**
1
3
7
-
1
**
**
-
6
1
**
**
**
1
**
-
**
1%
-%
**
*%
1%
*%
-%
*%
**
**
-%
*%
*%
**
**
**
1%
**
-%
**
26%
-%
**
10%
49%
100%
-%
9%
**
**
-%
91%
10%
**
**
**
10%
**
-%
**
SUPERFAST BROADBAND
(30MB AND ABOVE)
10
2
**
3
19
61
6
7
**
**
1
60
3
**
**
**
3
**
2
**
4%
2%
**
2%
4%
4%
4%
4%
**
**
3%
4%
2%
**
**
**
3%
**
2%
**
15%
4%
**
5%
29%
90%
8%
10%
**
**
2%
90%
4%
**
**
**
4%
**
2%
**
Don't know
167
92
**
136
364
1058
99
122
**
**
35
1045
122
**
**
**
55
**
74
**
66%
71%
**
76%
74%
68%
67%
65%
**
**
67%
68%
75%
**
**
**
65%
**
75%
**
abd
a
q
14%
8%
**
12%
31%
91%
8%
10%
**
**
3%
90%
10%
**
**
**
5%
**
6%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 152
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 71
Page 152
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE16 (QE11A). SHOWCARD What is the actual speed of your main home internet connection? (SINGLE CODE)
Base : Those who use broadband to connect to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
~p
q
*r
s
*t
Unweighted total
422
249
74
323
853
2565
156
353
42
48
109
2373
222
33
39
29
144
78
143
79
Effective Weighted Sample
294
151
51
201
566
1755
135
234
28
32
79
xx-xxxx-xxxx
171
19
23
23
127
61
112
60
Total
253
130
50
180
494
1567
148
189
21
27
52
1537
162
9
6
2
85
78
98
64
15%
8%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
512K
4
1
**
1
4
14
-
2
**
**
1
12
1
**
**
**
*
**
1
**
2%
1%
**
1%
1%
1%
-%
1%
**
**
2%
1%
1%
**
**
**
*%
**
1%
**
l
l
31%
7%
**
7%
27%
100%
-%
16%
**
**
6%
85%
7%
**
**
**
2%
**
7%
**
750K
1
-
**
-
-
3
-
*
**
**
-
3
-
**
**
**
-
**
-
**
*%
-%
**
-%
-%
*%
-%
*%
**
**
-%
*%
-%
**
**
**
-%
**
-%
**
29%
-%
**
-%
-%
100%
-%
7%
**
**
-%
93%
-%
**
**
**
-%
**
-%
**
1MB
*
-
**
-
1
10
-
2
**
**
*
8
-
**
**
**
-
**
-
**
*%
-%
**
-%
*%
1%
-%
1%
**
**
1%
1%
-%
**
**
**
-%
**
-%
**
3%
-%
**
-%
13%
100%
-%
22%
**
**
3%
79%
-%
**
**
**
-%
**
-%
**
1.5MB
2
1
**
2
5
12
2
3
**
**
*
12
2
**
**
**
2
**
2
**
1%
1%
**
1%
1%
1%
1%
1%
**
**
*%
1%
1%
**
**
**
2%
**
2%
**
l
13%
10%
**
14%
37%
82%
13%
19%
**
**
1%
82%
13%
**
**
**
13%
**
13%
**
2MB
9
6
**
6
18
51
3
7
**
**
2
46
6
**
**
**
4
**
3
**
3%
4%
**
4%
4%
3%
2%
4%
**
**
5%
3%
3%
**
**
**
4%
**
3%
**
16%
11%
**
12%
33%
96%
5%
13%
**
**
4%
87%
10%
**
**
**
7%
**
5%
**
3MB
5
8
**
9
15
40
1
6
**
**
1
35
8
**
**
**
4
**
5
**
2%
6%
**
5%
3%
3%
1%
3%
**
**
3%
2%
5%
**
**
**
5%
**
5%
**
a
11%
19%
**
21%
38%
97%
3%
15%
**
**
4%
85%
20%
**
**
**
11%
**
12%
**
4MB
7
2
**
3
15
59
4
6
**
**
*
57
3
**
**
**
3
**
3
**
3%
2%
**
2%
3%
4%
3%
3%
**
**
*%
4%
2%
**
**
**
4%
**
3%
**
11%
4%
**
6%
24%
94%
6%
9%
**
**
*%
91%
5%
**
**
**
5%
**
5%
**
8MB
12
7
**
7
22
78
11
12
**
**
3
76
7
**
**
**
4
**
4
**
5%
6%
**
4%
4%
5%
8%
6%
**
**
6%
5%
4%
**
**
**
5%
**
4%
**
l
13%
8%
**
8%
25%
89%
13%
13%
**
**
4%
87%
8%
**
**
**
5%
**
5%
**

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 152
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 153
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 71
Page 153
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE16 (QE11A). SHOWCARD What is the actual speed of your main home internet connection? (SINGLE CODE)
Base : Those who use broadband to connect to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
~p
q
*r
s
*t
Unweighted total
422
249
74
323
853
2565
156
353
42
48
109
2373
222
33
39
29
144
78
143
79
Effective Weighted Sample
294
151
51
201
566
1755
135
234
28
32
79
xx-xxxx-xxxx
171
19
23
23
127
61
112
60
Total
253
130
50
180
494
1567
148
189
21
27
52
1537
162
9
6
2
85
78
98
64
15%
8%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
10MB
8
3
**
3
9
55
5
10
**
**
1
49
2
**
**
**
2
**
*
**
3%
2%
**
2%
2%
4%
3%
6%
**
**
3%
3%
1%
**
**
**
2%
**
*%
**
13%
4%
**
5%
14%
93%
8%
18%
**
**
2%
83%
4%
**
**
**
3%
**
1%
**
16MB
6
1
**
2
5
28
-
6
**
**
2
23
2
**
**
**
2
**
2
**
2%
*%
**
1%
1%
2%
-%
3%
**
**
4%
1%
1%
**
**
**
2%
**
2%
**
l
22%
2%
**
7%
17%
100%
-%
20%
**
**
8%
82%
7%
**
**
**
7%
**
7%
**
20MB
8
3
**
3
14
54
5
8
**
**
1
51
3
**
**
**
2
**
1
**
3%
3%
**
2%
3%
3%
3%
4%
**
**
2%
3%
2%
**
**
**
2%
**
1%
**
14%
6%
**
6%
23%
92%
8%
14%
**
**
2%
86%
6%
**
**
**
3%
**
2%
**
24MB
2
*
**
*
3
14
1
1
**
**
*
15
*
**
**
**
*
**
*
**
1%
*%
**
*%
1%
1%
1%
*%
**
**
1%
1%
*%
**
**
**
*%
**
*%
**
14%
2%
**
2%
22%
93%
6%
4%
**
**
3%
95%
2%
**
**
**
2%
**
2%
**
50MB
2
2
**
2
5
18
2
2
**
**
1
18
1
**
**
**
1
**
1
**
1%
1%
**
1%
1%
1%
2%
1%
**
**
2%
1%
1%
**
**
**
2%
**
1%
**
10%
8%
**
8%
25%
88%
12%
12%
**
**
4%
87%
7%
**
**
**
7%
**
7%
**
100MB
1
-
**
1
4
8
3
1
**
**
-
11
1
**
**
**
1
**
-
**
*%
-%
**
*%
1%
1%
2%
*%
**
**
-%
1%
*%
**
**
**
1%
**
-%
**
6%
-%
**
6%
35%
71%
22%
5%
**
**
-%
95%
6%
**
**
**
6%
**
-%
**
Over 100MB
2
-
**
-
2
4
-
1
**
**
-
3
-
**
**
**
-
**
-
**
1%
-%
**
-%
*%
*%
-%
1%
**
**
-%
*%
-%
**
**
**
-%
**
-%
**
37%
-%
**
-%
37%
100%
-%
23%
**
**
-%
79%
-%
**
**
**
-%
**
-%
**
Other
3
2
**
2
5
22
1
2
**
**
1
21
2
**
**
**
1
**
*
**
1%
1%
**
1%
1%
1%
1%
1%
**
**
1%
1%
1%
**
**
**
1%
**
*%
**
13%
8%
**
8%
21%
96%
4%
7%
**
**
3%
94%
8%
**
**
**
3%
**
2%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 154
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 71
Page 154
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE16 (QE11A). SHOWCARD What is the actual speed of your main home internet connection? (SINGLE CODE)
Base : Those who use broadband to connect to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
~p
q
*r
s
*t
Unweighted total
422
249
74
323
853
2565
156
353
42
48
109
2373
222
33
39
29
144
78
143
79
Effective Weighted Sample
294
151
51
201
566
1755
135
234
28
32
79
xx-xxxx-xxxx
171
19
23
23
127
61
112
60
Total
253
130
50
180
494
1567
148
189
21
27
52
1537
162
9
6
2
85
78
98
64
15%
8%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
TOTAL 512K+
68
34
**
39
121
449
37
67
**
**
15
418
37
**
**
**
25
**
23
**
27%
26%
**
22%
24%
29%
25%
35%
**
**
29%
27%
23%
**
**
**
29%
**
24%
**
c
c
l
kl
r
14%
7%
**
8%
25%
93%
8%
14%
**
**
3%
86%
8%
**
**
**
5%
**
5%
**
TOTAL 2MB+
61
31
**
36
110
409
35
59
**
**
14
383
34
**
**
**
23
**
20
**
24%
24%
**
20%
22%
26%
24%
31%
**
**
26%
25%
21%
**
**
**
27%
**
21%
**
c
c
l
l
14%
7%
**
8%
25%
93%
8%
13%
**
**
3%
87%
8%
**
**
**
5%
**
5%
**
Don't know
182
94
**
139
368
1097
110
120
**
**
36
1097
124
**
**
**
59
**
74
**
72%
73%
**
77%
75%
70%
74%
64%
**
**
70%
71%
76%
**
**
**
70%
**
76%
**
ab
j
hj
15%
8%
**
11%
30%
90%
9%
10%
**
**
3%
90%
10%
**
**
**
5%
**
6%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 155
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 72
Page 155
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE17 (QE11C). Do you know how to find out what speeds you are getting on your computer at home? (SINGLE CODE)
Base : Those who use broadband to connect to the internet at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
~p
q
*r
s
*t
Unweighted total
422
249
74
323
853
2565
156
353
42
48
109
2373
222
33
39
29
144
78
143
79
Effective Weighted Sample
294
151
51
201
566
1755
135
234
28
32
79
xx-xxxx-xxxx
171
19
23
23
127
61
112
60
Total
253
130
50
180
494
1567
148
189
21
27
52
1537
162
9
6
2
85
78
98
64
15%
8%
**
10%
29%
91%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
6%
**
Yes
82
31
**
37
122
525
50
67
**
**
14
510
34
**
**
**
25
**
23
**
32%
24%
**
21%
25%
34%
34%
36%
**
**
27%
33%
21%
**
**
**
29%
**
23%
**
cd
k
mn
r
14%
5%
**
6%
21%
91%
9%
12%
**
**
2%
89%
6%
**
**
**
4%
**
4%
**
No
139
76
**
111
273
801
68
94
**
**
30
783
101
**
**
**
44
**
61
**
55%
58%
**
62%
55%
51%
46%
50%
**
**
58%
51%
62%
**
**
**
52%
**
62%
**
a
j
j
o
o
q
16%
9%
**
13%
31%
91%
8%
11%
**
**
3%
89%
12%
**
**
**
5%
**
7%
**
Don't know
32
23
**
32
98
241
29
28
**
**
8
244
28
**
**
**
16
**
14
**
13%
18%
**
18%
20%
15%
20%
15%
**
**
15%
16%
17%
**
**
**
18%
**
15%
**
12%
9%
**
12%
36%
89%
11%
10%
**
**
3%
90%
10%
**
**
**
6%
**
5%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 156
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 73
Page 156
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE18 (QE12X). SHOWCARD You said you use a mobile USB stick or dongle to access the internet, thinking about the speed of your mobile broadband, is this faster, slower or about the same as you expected it to be when you first got it? (SINGLE
CODE)
Base : Those in a household with mobile broadband
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
*a
~b
~c
~d
e
f
*g
*h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
39
19
3
22
125
399
31
50
5
4
14
381
13
3
2
4
11
2
8
5
Effective Weighted Sample
27
13
1
12
83
279
26
33
4
2
10
271
10
2
2
3
10
2
6
4
Total
24
8
2
10
70
258
31
30
4
1
6
260
9
1
*
*
6
3
6
3
**
**
**
**
24%
89%
**
**
**
**
**
90%
**
**
**
**
**
**
**
**
A lot faster
**
**
**
**
2
6
**
**
**
**
**
8
**
**
**
**
**
**
**
**
**
**
**
**
3%
2%
**
**
**
**
**
3%
**
**
**
**
**
**
**
**
f
**
**
**
**
25%
68%
**
**
**
**
**
93%
**
**
**
**
**
**
**
**
A little faster
**
**
**
**
5
24
**
**
**
**
**
21
**
**
**
**
**
**
**
**
**
**
**
**
8%
9%
**
**
**
**
**
8%
**
**
**
**
**
**
**
**
**
**
**
**
21%
96%
**
**
**
**
**
85%
**
**
**
**
**
**
**
**
TOTAL FASTER
**
**
**
**
7
30
**
**
**
**
**
29
**
**
**
**
**
**
**
**
**
**
**
**
10%
12%
**
**
**
**
**
11%
**
**
**
**
**
**
**
**
**
**
**
**
22%
89%
**
**
**
**
**
87%
**
**
**
**
**
**
**
**
About the same
**
**
**
**
36
137
**
**
**
**
**
142
**
**
**
**
**
**
**
**
**
**
**
**
51%
53%
**
**
**
**
**
54%
**
**
**
**
**
**
**
**
**
**
**
**
23%
89%
**
**
**
**
**
92%
**
**
**
**
**
**
**
**
A little slower
**
**
**
**
10
37
**
**
**
**
**
36
**
**
**
**
**
**
**
**
**
**
**
**
14%
14%
**
**
**
**
**
14%
**
**
**
**
**
**
**
**
**
**
**
**
23%
87%
**
**
**
**
**
84%
**
**
**
**
**
**
**
**
A lot slower
**
**
**
**
5
16
**
**
**
**
**
15
**
**
**
**
**
**
**
**
**
**
**
**
8%
6%
**
**
**
**
**
6%
**
**
**
**
**
**
**
**
**
**
**
**
31%
93%
**
**
**
**
**
87%
**
**
**
**
**
**
**
**
TOTAL SLOWER
**
**
**
**
15
53
**
**
**
**
**
51
**
**
**
**
**
**
**
**
**
**
**
**
22%
21%
**
**
**
**
**
20%
**
**
**
**
**
**
**
**
**
**
**
**
25%
89%
**
**
**
**
**
84%
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
12
38
**
**
**
**
**
38
**
**
**
**
**
**
**
**
**
**
**
**
17%
15%
**
**
**
**
**
15%
**
**
**
**
**
**
**
**
**
**
**
**
28%
92%
**
**
**
**
**
94%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 157
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 74
Page 157
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE19A (QE8AA). SHOWCARD Thinking about your mobile broadband internet service, please use this card to say how satisfied you are with your main supplier for... The overall service provided by MAIN PROVIDER? (SINGLE CODE)
Base : Those in a household with mobile broadband
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
*a
~b
~c
~d
e
f
*g
*h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
39
19
3
22
125
399
31
50
5
4
14
381
13
3
2
4
11
2
8
5
Effective Weighted Sample
27
13
1
12
83
279
26
33
4
2
10
271
10
2
2
3
10
2
6
4
Total
24
8
2
10
70
258
31
30
4
1
6
260
9
1
*
*
6
3
6
3
**
**
**
**
24%
89%
**
**
**
**
**
90%
**
**
**
**
**
**
**
**
Base for %
24
7
2
9
68
244
28
28
4
1
6
245
8
*
*
*
5
3
5
3
**
**
**
**
25%
90%
**
**
**
**
**
90%
**
**
**
**
**
**
**
**
Very satisfied
**
**
**
**
28
101
**
**
**
**
**
96
**
**
**
**
**
**
**
**
**
**
**
**
42%
42%
**
**
**
**
**
39%
**
**
**
**
**
**
**
**
**
**
**
**
26%
94%
**
**
**
**
**
90%
**
**
**
**
**
**
**
**
Fairly satisfied
**
**
**
**
29
99
**
**
**
**
**
107
**
**
**
**
**
**
**
**
**
**
**
**
42%
41%
**
**
**
**
**
44%
**
**
**
**
**
**
**
**
**
**
**
**
24%
84%
**
**
**
**
**
91%
**
**
**
**
**
**
**
**
TOTAL SATISFIED
**
**
**
**
57
201
**
**
**
**
**
204
**
**
**
**
**
**
**
**
**
**
**
**
84%
82%
**
**
**
**
**
83%
**
**
**
**
**
**
**
**
**
**
**
**
25%
89%
**
**
**
**
**
90%
**
**
**
**
**
**
**
**
Neither
**
**
**
**
6
30
**
**
**
**
**
28
**
**
**
**
**
**
**
**
**
**
**
**
8%
12%
**
**
**
**
**
11%
**
**
**
**
**
**
**
**
**
**
**
**
19%
97%
**
**
**
**
**
90%
**
**
**
**
**
**
**
**
Fairly dissatisfied
**
**
**
**
4
10
**
**
**
**
**
11
**
**
**
**
**
**
**
**
**
**
**
**
6%
4%
**
**
**
**
**
4%
**
**
**
**
**
**
**
**
**
**
**
**
32%
85%
**
**
**
**
**
89%
**
**
**
**
**
**
**
**
Very dissatisfied
**
**
**
**
1
3
**
**
**
**
**
3
**
**
**
**
**
**
**
**
**
**
**
**
2%
1%
**
**
**
**
**
1%
**
**
**
**
**
**
**
**
**
**
**
**
44%
100%
**
**
**
**
**
98%
**
**
**
**
**
**
**
**
TOTAL DISSATISFIED
**
**
**
**
5
13
**
**
**
**
**
14
**
**
**
**
**
**
**
**
**
**
**
**
8%
5%
**
**
**
**
**
6%
**
**
**
**
**
**
**
**
**
**
**
**
35%
88%
**
**
**
**
**
91%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 158
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 74
Page 158
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE19A (QE8AA). SHOWCARD Thinking about your mobile broadband internet service, please use this card to say how satisfied you are with your main supplier for... The overall service provided by MAIN PROVIDER? (SINGLE CODE)
Base : Those in a household with mobile broadband
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
*a
~b
~c
~d
e
f
*g
*h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
39
19
3
22
125
399
31
50
5
4
14
381
13
3
2
4
11
2
8
5
Effective Weighted Sample
27
13
1
12
83
279
26
33
4
2
10
271
10
2
2
3
10
2
6
4
Total
24
8
2
10
70
258
31
30
4
1
6
260
9
1
*
*
6
3
6
3
**
**
**
**
24%
89%
**
**
**
**
**
90%
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
2
14
**
**
**
**
**
15
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 159
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 75
Page 159
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE19B (QE8AB). SHOWCARD Thinking about your mobile broadband internet service, please use this card to say how satisfied you are with your main supplier for... The speed of your service while online (not just the connection)? (SINGLE
CODE)
Base : Those in a household with mobile broadband
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
*a
~b
~c
~d
e
f
*g
*h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
39
19
3
22
125
399
31
50
5
4
14
381
13
3
2
4
11
2
8
5
Effective Weighted Sample
27
13
1
12
83
279
26
33
4
2
10
271
10
2
2
3
10
2
6
4
Total
24
8
2
10
70
258
31
30
4
1
6
260
9
1
*
*
6
3
6
3
**
**
**
**
24%
89%
**
**
**
**
**
90%
**
**
**
**
**
**
**
**
Base for %
24
7
2
9
68
244
28
28
4
1
6
245
8
*
*
*
5
3
5
3
**
**
**
**
25%
90%
**
**
**
**
**
90%
**
**
**
**
**
**
**
**
Very satisfied
**
**
**
**
25
91
**
**
**
**
**
88
**
**
**
**
**
**
**
**
**
**
**
**
37%
37%
**
**
**
**
**
36%
**
**
**
**
**
**
**
**
**
**
**
**
26%
95%
**
**
**
**
**
91%
**
**
**
**
**
**
**
**
Fairly satisfied
**
**
**
**
28
97
**
**
**
**
**
106
**
**
**
**
**
**
**
**
**
**
**
**
41%
40%
**
**
**
**
**
43%
**
**
**
**
**
**
**
**
**
**
**
**
24%
84%
**
**
**
**
**
92%
**
**
**
**
**
**
**
**
TOTAL SATISFIED
**
**
**
**
53
189
**
**
**
**
**
194
**
**
**
**
**
**
**
**
**
**
**
**
78%
77%
**
**
**
**
**
79%
**
**
**
**
**
**
**
**
**
**
**
**
25%
89%
**
**
**
**
**
91%
**
**
**
**
**
**
**
**
Neither
**
**
**
**
8
34
**
**
**
**
**
31
**
**
**
**
**
**
**
**
**
**
**
**
12%
14%
**
**
**
**
**
13%
**
**
**
**
**
**
**
**
**
**
**
**
23%
94%
**
**
**
**
**
86%
**
**
**
**
**
**
**
**
Fairly dissatisfied
**
**
**
**
3
16
**
**
**
**
**
16
**
**
**
**
**
**
**
**
**
**
**
**
4%
6%
**
**
**
**
**
7%
**
**
**
**
**
**
**
**
**
**
**
**
15%
90%
**
**
**
**
**
93%
**
**
**
**
**
**
**
**
Very dissatisfied
**
**
**
**
4
5
**
**
**
**
**
4
**
**
**
**
**
**
**
**
**
**
**
**
6%
2%
**
**
**
**
**
2%
**
**
**
**
**
**
**
**
**
**
**
**
71%
100%
**
**
**
**
**
77%
**
**
**
**
**
**
**
**
TOTAL DISSATISFIED
**
**
**
**
6
21
**
**
**
**
**
20
**
**
**
**
**
**
**
**
**
**
**
**
10%
9%
**
**
**
**
**
8%
**
**
**
**
**
**
**
**
**
**
**
**
28%
92%
**
**
**
**
**
89%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 160
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 75
Page 160
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE19B (QE8AB). SHOWCARD Thinking about your mobile broadband internet service, please use this card to say how satisfied you are with your main supplier for... The speed of your service while online (not just the connection)? (SINGLE
CODE)
Base : Those in a household with mobile broadband
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
*a
~b
~c
~d
e
f
*g
*h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
39
19
3
22
125
399
31
50
5
4
14
381
13
3
2
4
11
2
8
5
Effective Weighted Sample
27
13
1
12
83
279
26
33
4
2
10
271
10
2
2
3
10
2
6
4
Total
24
8
2
10
70
258
31
30
4
1
6
260
9
1
*
*
6
3
6
3
**
**
**
**
24%
89%
**
**
**
**
**
90%
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
2
14
**
**
**
**
**
15
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 161
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 76
Page 161
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE19C (QE8AC). SHOWCARD Thinking about your mobile broadband internet service, please use this card to say how satisfied you are with your main supplier for... The reliability of the service from MAIN PROVIDER? (SINGLE CODE)
Base : Those in a household with mobile broadband
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
*a
~b
~c
~d
e
f
*g
*h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
39
19
3
22
125
399
31
50
5
4
14
381
13
3
2
4
11
2
8
5
Effective Weighted Sample
27
13
1
12
83
279
26
33
4
2
10
271
10
2
2
3
10
2
6
4
Total
24
8
2
10
70
258
31
30
4
1
6
260
9
1
*
*
6
3
6
3
**
**
**
**
24%
89%
**
**
**
**
**
90%
**
**
**
**
**
**
**
**
Base for %
24
7
2
9
68
244
28
28
4
1
6
245
8
*
*
*
5
3
5
3
**
**
**
**
25%
90%
**
**
**
**
**
90%
**
**
**
**
**
**
**
**
Very satisfied
**
**
**
**
28
101
**
**
**
**
**
96
**
**
**
**
**
**
**
**
**
**
**
**
41%
41%
**
**
**
**
**
39%
**
**
**
**
**
**
**
**
**
**
**
**
26%
94%
**
**
**
**
**
90%
**
**
**
**
**
**
**
**
Fairly satisfied
**
**
**
**
26
93
**
**
**
**
**
100
**
**
**
**
**
**
**
**
**
**
**
**
39%
38%
**
**
**
**
**
41%
**
**
**
**
**
**
**
**
**
**
**
**
24%
84%
**
**
**
**
**
91%
**
**
**
**
**
**
**
**
TOTAL SATISFIED
**
**
**
**
54
194
**
**
**
**
**
196
**
**
**
**
**
**
**
**
**
**
**
**
79%
79%
**
**
**
**
**
80%
**
**
**
**
**
**
**
**
**
**
**
**
25%
89%
**
**
**
**
**
90%
**
**
**
**
**
**
**
**
Neither
**
**
**
**
9
32
**
**
**
**
**
31
**
**
**
**
**
**
**
**
**
**
**
**
13%
13%
**
**
**
**
**
13%
**
**
**
**
**
**
**
**
**
**
**
**
26%
94%
**
**
**
**
**
91%
**
**
**
**
**
**
**
**
Fairly dissatisfied
**
**
**
**
4
14
**
**
**
**
**
14
**
**
**
**
**
**
**
**
**
**
**
**
5%
6%
**
**
**
**
**
6%
**
**
**
**
**
**
**
**
**
**
**
**
24%
89%
**
**
**
**
**
90%
**
**
**
**
**
**
**
**
Very dissatisfied
**
**
**
**
1
4
**
**
**
**
**
4
**
**
**
**
**
**
**
**
**
**
**
**
2%
2%
**
**
**
**
**
2%
**
**
**
**
**
**
**
**
**
**
**
**
34%
100%
**
**
**
**
**
94%
**
**
**
**
**
**
**
**
TOTAL DISSATISFIED
**
**
**
**
5
18
**
**
**
**
**
18
**
**
**
**
**
**
**
**
**
**
**
**
8%
7%
**
**
**
**
**
7%
**
**
**
**
**
**
**
**
**
**
**
**
26%
91%
**
**
**
**
**
91%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 162
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 76
Page 162
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE19C (QE8AC). SHOWCARD Thinking about your mobile broadband internet service, please use this card to say how satisfied you are with your main supplier for... The reliability of the service from MAIN PROVIDER? (SINGLE CODE)
Base : Those in a household with mobile broadband
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
*a
~b
~c
~d
e
f
*g
*h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
39
19
3
22
125
399
31
50
5
4
14
381
13
3
2
4
11
2
8
5
Effective Weighted Sample
27
13
1
12
83
279
26
33
4
2
10
271
10
2
2
3
10
2
6
4
Total
24
8
2
10
70
258
31
30
4
1
6
260
9
1
*
*
6
3
6
3
**
**
**
**
24%
89%
**
**
**
**
**
90%
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
2
14
**
**
**
**
**
15
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 163
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 77
Page 163
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE20 (QE12). SHOWCARD Thinking about the speed of your household's fixed broadband internet, is this faster, slower or about the same as you expected it to be when you first got it? (SINGLE CODE)
Base : Those with fixed broadband at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
~p
q
*r
s
*t
Unweighted total
406
241
72
313
776
2406
146
329
40
47
101
2227
217
32
38
26
140
77
139
78
Effective Weighted Sample
281
146
50
196
514
xx-xxxx-xxxx
126
217
26
31
73
1544
167
18
22
21
123
61
110
60
Total
243
127
48
175
450
1476
136
177
20
26
49
1444
158
8
6
2
83
76
94
64
15%
8%
**
11%
28%
91%
8%
11%
**
**
3%
89%
10%
**
**
**
5%
**
6%
**
A lot faster
18
8
**
10
24
78
7
12
**
**
5
75
10
**
**
**
6
**
3
**
7%
7%
**
6%
5%
5%
5%
7%
**
**
9%
5%
6%
**
**
**
8%
**
3%
**
21%
10%
**
12%
28%
90%
8%
14%
**
**
5%
86%
11%
**
**
**
7%
**
4%
**
A little faster
26
11
**
12
35
146
15
23
**
**
4
136
11
**
**
**
7
**
6
**
11%
8%
**
7%
8%
10%
11%
13%
**
**
8%
9%
7%
**
**
**
8%
**
6%
**
16%
7%
**
7%
22%
91%
9%
15%
**
**
2%
85%
7%
**
**
**
4%
**
3%
**
TOTAL FASTER
44
19
**
22
59
224
21
36
**
**
8
211
20
**
**
**
13
**
9
**
18%
15%
**
12%
13%
15%
16%
20%
**
**
17%
15%
13%
**
**
**
16%
**
9%
**
c
l
18%
8%
**
9%
24%
91%
9%
14%
**
**
3%
86%
8%
**
**
**
5%
**
4%
**
About the same
126
55
**
85
236
799
79
72
**
**
21
809
76
**
**
**
43
**
50
**
52%
43%
**
48%
53%
54%
58%
41%
**
**
44%
56%
48%
**
**
**
52%
**
53%
**
b
hjk
14%
6%
**
10%
27%
91%
9%
8%
**
**
2%
92%
9%
**
**
**
5%
**
6%
**
A little slower
31
20
**
22
58
199
17
26
**
**
5
192
20
**
**
**
11
**
14
**
13%
15%
**
12%
13%
13%
12%
15%
**
**
10%
13%
13%
**
**
**
13%
**
15%
**
c
14%
9%
**
10%
27%
92%
8%
12%
**
**
2%
89%
9%
**
**
**
5%
**
6%
**
A lot slower
21
15
**
18
39
136
6
22
**
**
5
121
16
**
**
**
7
**
9
**
9%
12%
**
10%
9%
9%
5%
13%
**
**
10%
8%
10%
**
**
**
9%
**
10%
**
l
mn
14%
11%
**
12%
27%
95%
4%
16%
**
**
3%
85%
11%
**
**
**
5%
**
6%
**
TOTAL SLOWER
52
35
**
39
97
334
23
48
**
**
10
313
36
**
**
**
18
**
23
**
21%
27%
**
22%
21%
23%
17%
27%
**
**
21%
22%
23%
**
**
**
22%
**
24%
**
c
c
14%
10%
**
11%
27%
93%
6%
13%
**
**
3%
87%
10%
**
**
**
5%
**
6%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 164
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 77
Page 164
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE20 (QE12). SHOWCARD Thinking about the speed of your household's fixed broadband internet, is this faster, slower or about the same as you expected it to be when you first got it? (SINGLE CODE)
Base : Those with fixed broadband at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
~p
q
*r
s
*t
Unweighted total
406
241
72
313
776
2406
146
329
40
47
101
2227
217
32
38
26
140
77
139
78
Effective Weighted Sample
281
146
50
196
514
xx-xxxx-xxxx
126
217
26
31
73
1544
167
18
22
21
123
61
110
60
Total
243
127
48
175
450
1476
136
177
20
26
49
1444
158
8
6
2
83
76
94
64
15%
8%
**
11%
28%
91%
8%
11%
**
**
3%
89%
10%
**
**
**
5%
**
6%
**
Don't know
21
19
**
29
57
118
13
21
**
**
9
111
27
**
**
**
9
**
13
**
9%
15%
**
17%
13%
8%
10%
12%
**
**
19%
8%
17%
**
**
**
11%
**
14%
**
a
a
l
l
l
q
16%
14%
**
22%
44%
90%
10%
16%
**
**
7%
84%
20%
**
**
**
7%
**
10%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 165
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 78
Page 165
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE21A (QE8A). SHOWCARD Thinking about your fixed broadband internet service, please use this card to say how satisfied you are with your main supplier for... The overall service provided by MAIN PROVIDER. (SINGLE CODE)
Base : Those with fixed broadband at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
~p
q
*r
s
*t
Unweighted total
406
241
72
313
776
2406
146
329
40
47
101
2227
217
32
38
26
140
77
139
78
Effective Weighted Sample
281
146
50
196
514
xx-xxxx-xxxx
126
217
26
31
73
1544
167
18
22
21
123
61
110
60
Total
243
127
48
175
450
1476
136
177
20
26
49
1444
158
8
6
2
83
76
94
64
15%
8%
**
11%
28%
91%
8%
11%
**
**
3%
89%
10%
**
**
**
5%
**
6%
**
Base for %
240
121
43
164
435
1456
135
170
20
26
45
1430
148
8
6
2
80
69
93
56
15%
8%
**
10%
27%
91%
8%
11%
**
**
**
90%
9%
**
**
**
5%
**
6%
**
Very satisfied
104
53
**
76
191
652
42
69
**
**
**
627
70
**
**
**
41
**
44
**
43%
44%
**
47%
44%
45%
31%
40%
**
**
**
44%
47%
**
**
**
51%
**
47%
**
g
15%
8%
**
11%
28%
94%
6%
10%
**
**
**
90%
10%
**
**
**
6%
**
6%
**
Fairly satisfied
107
57
**
74
197
614
82
72
**
**
**
627
66
**
**
**
30
**
40
**
44%
47%
**
45%
45%
42%
61%
43%
**
**
**
44%
44%
**
**
**
38%
**
43%
**
f
15%
8%
**
11%
28%
88%
12%
10%
**
**
**
90%
9%
**
**
**
4%
**
6%
**
TOTAL SATISFIED
210
110
**
150
389
1266
124
141
**
**
**
1254
136
**
**
**
71
**
84
**
88%
91%
**
91%
89%
87%
92%
83%
**
**
**
88%
92%
**
**
**
89%
**
91%
**
j
o
15%
8%
**
11%
28%
91%
9%
10%
**
**
**
90%
10%
**
**
**
5%
**
6%
**
Neither
17
6
**
8
25
88
4
9
**
**
**
84
6
**
**
**
3
**
5
**
7%
5%
**
5%
6%
6%
3%
5%
**
**
**
6%
4%
**
**
**
4%
**
5%
**
m
19%
7%
**
8%
27%
95%
4%
9%
**
**
**
91%
7%
**
**
**
3%
**
5%
**
Fairly dissatisfied
6
2
**
3
9
65
6
12
**
**
**
60
3
**
**
**
3
**
2
**
3%
2%
**
2%
2%
4%
4%
7%
**
**
**
4%
2%
**
**
**
3%
**
2%
**
l
l
9%
3%
**
4%
13%
90%
8%
17%
**
**
**
84%
4%
**
**
**
4%
**
3%
**
Very dissatisfied
6
3
**
3
12
38
1
8
**
**
**
32
3
**
**
**
3
**
2
**
3%
2%
**
2%
3%
3%
1%
5%
**
**
**
2%
2%
**
**
**
4%
**
2%
**
l
l
16%
7%
**
9%
31%
96%
3%
19%
**
**
**
82%
8%
**
**
**
8%
**
5%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 166
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 78
Page 166
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE21A (QE8A). SHOWCARD Thinking about your fixed broadband internet service, please use this card to say how satisfied you are with your main supplier for... The overall service provided by MAIN PROVIDER. (SINGLE CODE)
Base : Those with fixed broadband at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
~p
q
*r
s
*t
Unweighted total
406
241
72
313
776
2406
146
329
40
47
101
2227
217
32
38
26
140
77
139
78
Effective Weighted Sample
281
146
50
196
514
xx-xxxx-xxxx
126
217
26
31
73
1544
167
18
22
21
123
61
110
60
Total
243
127
48
175
450
1476
136
177
20
26
49
1444
158
8
6
2
83
76
94
64
15%
8%
**
11%
28%
91%
8%
11%
**
**
3%
89%
10%
**
**
**
5%
**
6%
**
TOTAL DISSATISFIED
12
5
**
6
22
102
7
20
**
**
**
92
6
**
**
**
6
**
4
**
5%
4%
**
4%
5%
7%
5%
12%
**
**
**
6%
4%
**
**
**
7%
**
4%
**
l
kl
11%
5%
**
6%
20%
92%
6%
18%
**
**
**
83%
5%
**
**
**
5%
**
4%
**
Don't know
3
6
**
11
14
19
1
7
**
**
**
14
10
**
**
**
3
**
2
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 167
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 79
Page 167
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE21B (QE8B). SHOWCARD Thinking about your fixed broadband internet service, please use this card to say how satisfied you are with your main supplier for... The speed of your service while online (not just the connection)? (SINGLE CODE)
Base : Those with fixed broadband at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
~p
q
*r
s
*t
Unweighted total
406
241
72
313
776
2406
146
329
40
47
101
2227
217
32
38
26
140
77
139
78
Effective Weighted Sample
281
146
50
196
514
xx-xxxx-xxxx
126
217
26
31
73
1544
167
18
22
21
123
61
110
60
Total
243
127
48
175
450
1476
136
177
20
26
49
1444
158
8
6
2
83
76
94
64
15%
8%
**
11%
28%
91%
8%
11%
**
**
3%
89%
10%
**
**
**
5%
**
6%
**
Base for %
239
121
42
163
433
1452
135
168
20
26
45
1428
147
8
6
2
79
69
91
56
15%
8%
**
10%
27%
91%
8%
11%
**
**
**
90%
9%
**
**
**
5%
**
6%
**
Very satisfied
91
43
**
62
168
581
42
60
**
**
**
565
57
**
**
**
31
**
34
**
38%
36%
**
38%
39%
40%
31%
36%
**
**
**
40%
38%
**
**
**
40%
**
37%
**
15%
7%
**
10%
27%
93%
7%
10%
**
**
**
91%
9%
**
**
**
5%
**
5%
**
Fairly satisfied
98
53
**
70
189
575
74
66
**
**
**
587
63
**
**
**
32
**
41
**
41%
44%
**
43%
44%
40%
55%
39%
**
**
**
41%
43%
**
**
**
40%
**
45%
**
f
15%
8%
**
11%
29%
88%
11%
10%
**
**
**
90%
10%
**
**
**
5%
**
6%
**
TOTAL SATISFIED
189
96
**
132
358
1156
116
126
**
**
**
1152
120
**
**
**
63
**
75
**
79%
79%
**
81%
83%
80%
86%
75%
**
**
**
81%
81%
**
**
**
80%
**
82%
**
o
15%
8%
**
10%
28%
91%
9%
10%
**
**
**
90%
9%
**
**
**
5%
**
6%
**
Neither
22
8
**
11
29
127
5
12
**
**
**
120
10
**
**
**
6
**
7
**
9%
6%
**
7%
7%
9%
4%
7%
**
**
**
8%
7%
**
**
**
8%
**
7%
**
g
h
17%
6%
**
8%
22%
96%
4%
9%
**
**
**
91%
8%
**
**
**
5%
**
5%
**
Fairly dissatisfied
19
12
**
13
27
111
11
19
**
**
**
106
12
**
**
**
6
**
6
**
8%
10%
**
8%
6%
8%
8%
11%
**
**
**
7%
8%
**
**
**
7%
**
6%
**
m
15%
9%
**
11%
22%
89%
9%
15%
**
**
**
85%
9%
**
**
**
4%
**
4%
**
Very dissatisfied
9
6
**
7
20
58
2
12
**
**
**
51
6
**
**
**
4
**
4
**
4%
5%
**
4%
5%
4%
2%
7%
**
**
**
4%
4%
**
**
**
5%
**
4%
**
l
l
15%
9%
**
11%
31%
94%
4%
19%
**
**
**
82%
9%
**
**
**
7%
**
6%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 168
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 79
Page 168
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE21B (QE8B). SHOWCARD Thinking about your fixed broadband internet service, please use this card to say how satisfied you are with your main supplier for... The speed of your service while online (not just the connection)? (SINGLE CODE)
Base : Those with fixed broadband at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
~p
q
*r
s
*t
Unweighted total
406
241
72
313
776
2406
146
329
40
47
101
2227
217
32
38
26
140
77
139
78
Effective Weighted Sample
281
146
50
196
514
xx-xxxx-xxxx
126
217
26
31
73
1544
167
18
22
21
123
61
110
60
Total
243
127
48
175
450
1476
136
177
20
26
49
1444
158
8
6
2
83
76
94
64
15%
8%
**
11%
28%
91%
8%
11%
**
**
3%
89%
10%
**
**
**
5%
**
6%
**
TOTAL DISSATISFIED
28
17
**
20
47
169
14
30
**
**
**
156
17
**
**
**
10
**
9
**
12%
14%
**
12%
11%
12%
10%
18%
**
**
**
11%
12%
**
**
**
12%
**
10%
**
l
kl
m
15%
9%
**
11%
25%
91%
7%
16%
**
**
**
84%
9%
**
**
**
5%
**
5%
**
Don't know
4
6
**
12
16
23
1
9
**
**
**
16
11
**
**
**
4
**
3
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 169
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 80
Page 169
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE21C (QE8C). SHOWCARD Thinking about your fixed broadband internet service, please use this card to say how satisfied you are with your main supplier for... The reliability of the service from MAIN PROVIDER? (SINGLE CODE)
Base : Those with fixed broadband at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
~p
q
*r
s
*t
Unweighted total
406
241
72
313
776
2406
146
329
40
47
101
2227
217
32
38
26
140
77
139
78
Effective Weighted Sample
281
146
50
196
514
xx-xxxx-xxxx
126
217
26
31
73
1544
167
18
22
21
123
61
110
60
Total
243
127
48
175
450
1476
136
177
20
26
49
1444
158
8
6
2
83
76
94
64
15%
8%
**
11%
28%
91%
8%
11%
**
**
3%
89%
10%
**
**
**
5%
**
6%
**
Base for %
240
123
43
166
437
1458
135
170
20
26
45
1432
150
8
6
2
80
71
93
57
15%
8%
**
10%
27%
91%
8%
11%
**
**
**
90%
9%
**
**
**
5%
**
6%
**
Very satisfied
104
50
**
70
186
644
46
66
**
**
**
625
65
**
**
**
35
**
40
**
43%
40%
**
42%
43%
44%
34%
39%
**
**
**
44%
43%
**
**
**
44%
**
43%
**
g
o
15%
7%
**
10%
27%
93%
7%
10%
**
**
**
91%
9%
**
**
**
5%
**
6%
**
Fairly satisfied
98
59
**
78
189
596
75
73
**
**
**
603
70
**
**
**
33
**
41
**
41%
48%
**
47%
43%
41%
56%
43%
**
**
**
42%
46%
**
**
**
41%
**
44%
**
f
14%
9%
**
12%
28%
88%
11%
11%
**
**
**
89%
10%
**
**
**
5%
**
6%
**
TOTAL SATISFIED
201
108
**
148
376
1240
121
139
**
**
**
1228
135
**
**
**
68
**
81
**
84%
88%
**
89%
86%
85%
90%
82%
**
**
**
86%
89%
**
**
**
85%
**
87%
**
o
15%
8%
**
11%
28%
91%
9%
10%
**
**
**
90%
10%
**
**
**
5%
**
6%
**
Neither
18
9
**
10
31
105
5
11
**
**
**
99
9
**
**
**
5
**
8
**
7%
7%
**
6%
7%
7%
4%
6%
**
**
**
7%
6%
**
**
**
7%
**
8%
**
16%
8%
**
9%
28%
96%
4%
10%
**
**
**
90%
8%
**
**
**
5%
**
7%
**
Fairly dissatisfied
16
4
**
5
21
77
6
12
**
**
**
72
4
**
**
**
4
**
3
**
7%
3%
**
3%
5%
5%
4%
7%
**
**
**
5%
3%
**
**
**
5%
**
3%
**
19%
5%
**
6%
25%
92%
7%
14%
**
**
**
86%
5%
**
**
**
5%
**
3%
**
Very dissatisfied
5
2
**
3
10
36
3
8
**
**
**
33
2
**
**
**
2
**
1
**
2%
2%
**
2%
2%
2%
2%
5%
**
**
**
2%
2%
**
**
**
3%
**
1%
**
l
l
13%
5%
**
6%
26%
89%
8%
19%
**
**
**
81%
6%
**
**
**
6%
**
3%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 170
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 80
Page 170
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE21C (QE8C). SHOWCARD Thinking about your fixed broadband internet service, please use this card to say how satisfied you are with your main supplier for... The reliability of the service from MAIN PROVIDER? (SINGLE CODE)
Base : Those with fixed broadband at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
~p
q
*r
s
*t
Unweighted total
406
241
72
313
776
2406
146
329
40
47
101
2227
217
32
38
26
140
77
139
78
Effective Weighted Sample
281
146
50
196
514
xx-xxxx-xxxx
126
217
26
31
73
1544
167
18
22
21
123
61
110
60
Total
243
127
48
175
450
1476
136
177
20
26
49
1444
158
8
6
2
83
76
94
64
15%
8%
**
11%
28%
91%
8%
11%
**
**
3%
89%
10%
**
**
**
5%
**
6%
**
TOTAL DISSATISFIED
21
6
**
8
31
113
9
20
**
**
**
105
7
**
**
**
6
**
4
**
9%
5%
**
5%
7%
8%
7%
12%
**
**
**
7%
4%
**
**
**
8%
**
4%
**
l
l
m
r
17%
5%
**
6%
25%
91%
7%
16%
**
**
**
85%
5%
**
**
**
5%
**
3%
**
Don't know
3
4
**
9
12
18
1
7
**
**
**
12
8
**
**
**
3
**
2
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 171
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 81
Page 171
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE22 (QE35). READ OUT DESCRIPTION OF WIRELESS ROUTER. Do you or anyone in your household use a fixed wireless internet connection at home (Wi-Fi)? (SINGLE CODE)
Base : Those with fixed broadband at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
~p
q
*r
s
*t
Unweighted total
406
241
72
313
776
2406
146
329
40
47
101
2227
217
32
38
26
140
77
139
78
Effective Weighted Sample
281
146
50
196
514
xx-xxxx-xxxx
126
217
26
31
73
1544
167
18
22
21
123
61
110
60
Total
243
127
48
175
450
1476
136
177
20
26
49
1444
158
8
6
2
83
76
94
64
15%
8%
**
11%
28%
91%
8%
11%
**
**
3%
89%
10%
**
**
**
5%
**
6%
**
Yes
194
87
**
109
332
1244
123
138
**
**
34
1236
100
**
**
**
57
**
61
**
80%
68%
**
62%
74%
84%
90%
78%
**
**
71%
86%
63%
**
**
**
69%
**
65%
**
bcd
c
c
hk
14%
6%
**
8%
24%
91%
9%
10%
**
**
2%
90%
7%
**
**
**
4%
**
4%
**
No
38
31
**
47
90
185
11
27
**
**
11
170
41
**
**
**
19
**
25
**
16%
25%
**
27%
20%
13%
8%
15%
**
**
22%
12%
26%
**
**
**
23%
**
27%
**
a
a
a
l
19%
16%
**
24%
46%
94%
5%
14%
**
**
5%
87%
21%
**
**
**
10%
**
13%
**
Don't know
11
9
**
19
27
46
3
12
**
**
4
38
17
**
**
**
6
**
8
**
4%
7%
**
11%
6%
3%
2%
7%
**
**
8%
3%
11%
**
**
**
8%
**
9%
**
ab
a
l
l
22%
19%
**
38%
56%
94%
7%
24%
**
**
8%
77%
35%
**
**
**
13%
**
17%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 172
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 82
Page 172
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE23 (QE11D). SHOWCARD How many of these devices does your household connect to the fixed wireless internet connection (Wi-Fi) at least once a week? (MULTI CODE)
Base : Those using a wireless internet connection at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
~i
*j
*k
l
m
~n
~o
~p
q
*r
s
*t
Unweighted total
323
160
38
198
567
1974
130
254
29
37
76
1854
139
23
25
11
98
41
91
48
Effective Weighted Sample
223
97
25
122
373
1350
112
164
19
23
54
1293
105
12
14
10
87
32
70
36
Total
194
87
22
109
332
1244
123
138
16
19
34
1236
100
5
3
1
57
43
61
39
14%
6%
**
8%
24%
91%
9%
10%
**
**
**
90%
7%
**
**
**
**
**
**
**
Laptop
145
55
**
69
240
998
99
111
**
**
**
991
62
**
**
**
**
**
**
**
75%
64%
**
63%
72%
80%
81%
81%
**
**
**
80%
62%
**
**
**
**
**
**
**
bd
13%
5%
**
6%
22%
91%
9%
10%
**
**
**
90%
6%
**
**
**
**
**
**
**
Desktop PC
99
41
**
51
135
542
50
55
**
**
**
542
48
**
**
**
**
**
**
**
51%
47%
**
47%
41%
44%
41%
40%
**
**
**
44%
48%
**
**
**
**
**
**
**
17%
7%
**
9%
23%
91%
8%
9%
**
**
**
91%
8%
**
**
**
**
**
**
**
Smartphone
29
5
**
5
50
362
32
35
**
**
**
356
4
**
**
**
**
**
**
**
15%
5%
**
4%
15%
29%
26%
26%
**
**
**
29%
4%
**
**
**
**
**
**
**
bcd
k
8%
1%
**
1%
13%
92%
8%
9%
**
**
**
91%
1%
**
**
**
**
**
**
**
Games console
18
1
**
1
56
278
17
30
**
**
**
265
1
**
**
**
**
**
**
**
9%
1%
**
1%
17%
22%
14%
22%
**
**
**
21%
1%
**
**
**
**
**
**
**
bd
g
k
k
6%
*%
**
*%
19%
94%
6%
10%
**
**
**
90%
*%
**
**
**
**
**
**
**
Tablet computer (e.g. iPad)
18
4
**
6
20
173
15
12
**
**
**
177
5
**
**
**
**
**
**
**
9%
4%
**
6%
6%
14%
12%
9%
**
**
**
14%
5%
**
**
**
**
**
**
**
q
9%
2%
**
3%
11%
92%
8%
6%
**
**
**
94%
3%
**
**
**
**
**
**
**
Netbook
11
4
**
4
17
104
4
11
**
**
**
97
4
**
**
**
**
**
**
**
6%
4%
**
3%
5%
8%
4%
8%
**
**
**
8%
4%
**
**
**
**
**
**
**
10%
3%
**
3%
15%
96%
4%
10%
**
**
**
90%
3%
**
**
**
**
**
**
**
E-reader (e.g. Kindle)
23
3
**
3
9
95
3
7
**
**
**
90
2
**
**
**
**
**
**
**
12%
3%
**
2%
3%
8%
2%
5%
**
**
**
7%
2%
**
**
**
**
**
**
**
bd
g
23%
3%
**
3%
10%
97%
3%
8%
**
**
**
92%
2%
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 173
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 82
Page 173
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE23 (QE11D). SHOWCARD How many of these devices does your household connect to the fixed wireless internet connection (Wi-Fi) at least once a week? (MULTI CODE)
Base : Those using a wireless internet connection at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
~i
*j
*k
l
m
~n
~o
~p
q
*r
s
*t
Unweighted total
323
160
38
198
567
1974
130
254
29
37
76
1854
139
23
25
11
98
41
91
48
Effective Weighted Sample
223
97
25
122
373
1350
112
164
19
23
54
1293
105
12
14
10
87
32
70
36
Total
194
87
22
109
332
1244
123
138
16
19
34
1236
100
5
3
1
57
43
61
39
14%
6%
**
8%
24%
91%
9%
10%
**
**
**
90%
7%
**
**
**
**
**
**
**
Other portable/ handheld device
(e.g. portable games console/
iPod Touch)
7
-
**
-
8
89
1
8
**
**
**
82
-
**
**
**
**
**
**
**
3%
-%
**
-%
3%
7%
1%
6%
**
**
**
7%
-%
**
**
**
**
**
**
**
d
g
8%
-%
**
-%
9%
99%
2%
9%
**
**
**
92%
-%
**
**
**
**
**
**
**
TV set
14
5
**
5
17
78
8
10
**
**
**
76
5
**
**
**
**
**
**
**
7%
6%
**
4%
5%
6%
6%
7%
**
**
**
6%
5%
**
**
**
**
**
**
**
s
16%
6%
**
6%
19%
91%
9%
12%
**
**
**
89%
5%
**
**
**
**
**
**
**
None of these
3
7
**
7
12
22
1
5
**
**
**
18
7
**
**
**
**
**
**
**
1%
8%
**
7%
4%
2%
1%
3%
**
**
**
1%
7%
**
**
**
**
**
**
**
a
a
l
12%
30%
**
31%
52%
95%
3%
21%
**
**
**
80%
30%
**
**
**
**
**
**
**
Don't know
1
*
**
*
1
4
-
-
**
**
**
4
*
**
**
**
**
**
**
**
1%
*%
**
*%
*%
*%
-%
-%
**
**
**
*%
*%
**
**
**
**
**
**
**
40%
8%
**
8%
36%
100%
-%
-%
**
**
**
100%
8%
**
**
**
**
**
**
**
Mean number of types of
devices
1.9
1.3
**
1.3
1.7
2.2
1.9
2.0
**
**
**
2.2
1.3
**
**
**
**
**
**
**
bcd
g
k
k
Standard deviation
1.33
.77
**
.71
1.06
1.45
1.12
1.46
**
**
**
1.43
.72
**
**
**
**
**
**
**
Standard error
.07
.06
**
.05
.04
.03
.10
.09
**
**
**
.03
.06
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 174
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 83
Page 174
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE24 (QE11E). SHOWCARD How many of these devices has your household connected to the fixed wireless internet connection (Wi-Fi) in the last 12 months? (MULTI CODE)
Base : Those using a wireless internet connection at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
~i
*j
*k
l
m
~n
~o
~p
q
*r
s
*t
Unweighted total
323
160
38
198
567
1974
130
254
29
37
76
1854
139
23
25
11
98
41
91
48
Effective Weighted Sample
223
97
25
122
373
1350
112
164
19
23
54
1293
105
12
14
10
87
32
70
36
Total
194
87
22
109
332
1244
123
138
16
19
34
1236
100
5
3
1
57
43
61
39
14%
6%
**
8%
24%
91%
9%
10%
**
**
**
90%
7%
**
**
**
**
**
**
**
Laptop
148
55
**
69
240
1013
101
112
**
**
**
1007
62
**
**
**
**
**
**
**
76%
64%
**
63%
72%
81%
82%
81%
**
**
**
81%
62%
**
**
**
**
**
**
**
bd
k
13%
5%
**
6%
21%
91%
9%
10%
**
**
**
90%
6%
**
**
**
**
**
**
**
Desktop PC
101
41
**
51
135
553
51
56
**
**
**
553
48
**
**
**
**
**
**
**
52%
47%
**
47%
41%
44%
41%
40%
**
**
**
45%
48%
**
**
**
**
**
**
**
17%
7%
**
8%
22%
91%
8%
9%
**
**
**
91%
8%
**
**
**
**
**
**
**
Smartphone
31
5
**
5
50
374
32
36
**
**
**
368
4
**
**
**
**
**
**
**
16%
6%
**
4%
15%
30%
26%
26%
**
**
**
30%
4%
**
**
**
**
**
**
**
bcd
k
8%
1%
**
1%
12%
93%
8%
9%
**
**
**
91%
1%
**
**
**
**
**
**
**
Games console
18
1
**
1
58
284
17
30
**
**
**
271
1
**
**
**
**
**
**
**
9%
1%
**
1%
17%
23%
14%
22%
**
**
**
22%
1%
**
**
**
**
**
**
**
bd
g
k
k
6%
*%
**
*%
19%
95%
6%
10%
**
**
**
90%
*%
**
**
**
**
**
**
**
Tablet computer (e.g. iPad)
18
4
**
6
20
174
15
12
**
**
**
177
5
**
**
**
**
**
**
**
9%
4%
**
6%
6%
14%
12%
9%
**
**
**
14%
5%
**
**
**
**
**
**
**
q
9%
2%
**
3%
10%
92%
8%
6%
**
**
**
94%
3%
**
**
**
**
**
**
**
Netbook
12
4
**
4
17
110
4
12
**
**
**
102
4
**
**
**
**
**
**
**
6%
4%
**
3%
5%
9%
4%
9%
**
**
**
8%
4%
**
**
**
**
**
**
**
11%
3%
**
3%
15%
96%
4%
11%
**
**
**
90%
3%
**
**
**
**
**
**
**
E-reader (e.g. Kindle)
23
3
**
3
9
98
3
7
**
**
**
94
2
**
**
**
**
**
**
**
12%
3%
**
2%
3%
8%
3%
5%
**
**
**
8%
2%
**
**
**
**
**
**
**
bd
g
22%
3%
**
3%
9%
97%
3%
7%
**
**
**
93%
2%
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 175
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 83
Page 175
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE24 (QE11E). SHOWCARD How many of these devices has your household connected to the fixed wireless internet connection (Wi-Fi) in the last 12 months? (MULTI CODE)
Base : Those using a wireless internet connection at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
~i
*j
*k
l
m
~n
~o
~p
q
*r
s
*t
Unweighted total
323
160
38
198
567
1974
130
254
29
37
76
1854
139
23
25
11
98
41
91
48
Effective Weighted Sample
223
97
25
122
373
1350
112
164
19
23
54
1293
105
12
14
10
87
32
70
36
Total
194
87
22
109
332
1244
123
138
16
19
34
1236
100
5
3
1
57
43
61
39
14%
6%
**
8%
24%
91%
9%
10%
**
**
**
90%
7%
**
**
**
**
**
**
**
Other portable/ handheld device
(e.g. portable games console/
iPod Touch)
7
-
**
-
8
91
1
8
**
**
**
85
-
**
**
**
**
**
**
**
3%
-%
**
-%
3%
7%
1%
6%
**
**
**
7%
-%
**
**
**
**
**
**
**
d
g
7%
-%
**
-%
9%
99%
1%
9%
**
**
**
92%
-%
**
**
**
**
**
**
**
TV set
14
5
**
5
17
78
8
10
**
**
**
76
5
**
**
**
**
**
**
**
7%
6%
**
4%
5%
6%
6%
7%
**
**
**
6%
5%
**
**
**
**
**
**
**
s
16%
6%
**
6%
19%
91%
9%
12%
**
**
**
89%
5%
**
**
**
**
**
**
**
None of these
3
7
**
7
12
22
1
5
**
**
**
18
7
**
**
**
**
**
**
**
1%
8%
**
7%
4%
2%
1%
3%
**
**
**
1%
7%
**
**
**
**
**
**
**
a
a
l
12%
30%
**
31%
52%
95%
3%
21%
**
**
**
80%
30%
**
**
**
**
**
**
**
Don't know
1
*
**
*
1
4
-
-
**
**
**
4
*
**
**
**
**
**
**
**
1%
*%
**
*%
*%
*%
-%
-%
**
**
**
*%
*%
**
**
**
**
**
**
**
40%
8%
**
8%
36%
100%
-%
-%
**
**
**
100%
8%
**
**
**
**
**
**
**
Mean number of types of
devices
1.9
1.3
**
1.3
1.7
2.2
1.9
2.1
**
**
**
2.2
1.3
**
**
**
**
**
**
**
bcd
g
k
k
Standard deviation
1.34
.77
**
.71
1.06
1.48
1.11
1.46
**
**
**
1.45
.72
**
**
**
**
**
**
**
Standard error
.07
.06
**
.05
.04
.03
.10
.09
**
**
**
.03
.06
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 176
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 84
Page 176
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE25 (QE24). SHOWCARD How likely are you to get internet access at home in the next 12 months? (SINGLE CODE)
Base : Those without internet access at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
*g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
158
191
260
451
713
881
43
317
59
70
130
608
252
70
66
63
107
145
89
163
Effective Weighted Sample
111
115
172
283
466
608
37
210
37
43
89
422
204
44
40
53
92
117
69
135
Total
85
72
136
208
343
428
41
137
22
26
57
328
167
23
12
6
60
107
59
108
18%
15%
29%
44%
73%
91%
**
29%
**
**
12%
70%
36%
**
**
**
13%
23%
**
23%
Certain to
-
-
2
2
5
10
**
2
**
**
*
13
2
**
**
**
-
2
**
-
-%
-%
1%
1%
1%
2%
**
1%
**
**
1%
4%
1%
**
**
**
-%
2%
**
-%
f
-%
-%
11%
11%
32%
71%
**
14%
**
**
3%
88%
11%
**
**
**
-%
11%
**
-%
Very likely
2
1
*
1
12
17
**
3
**
**
1
22
1
**
**
**
-
1
**
-
2%
1%
*%
*%
3%
4%
**
2%
**
**
2%
7%
*%
**
**
**
-%
1%
**
-%
f
h
8%
2%
2%
4%
48%
69%
**
12%
**
**
5%
89%
2%
**
**
**
-%
2%
**
-%
Likely
6
*
1
1
21
34
**
7
**
**
1
35
1
**
**
**
1
-
**
-
7%
*%
1%
1%
6%
8%
**
5%
**
**
2%
11%
*%
**
**
**
1%
-%
**
-%
bcd
hk
m
15%
*%
2%
3%
52%
84%
**
16%
**
**
3%
85%
1%
**
**
**
1%
-%
**
-%
TOTAL LIKELY
8
1
3
4
38
62
**
12
**
**
3
70
3
**
**
**
1
2
**
-
10%
1%
2%
2%
11%
14%
**
9%
**
**
5%
21%
2%
**
**
**
1%
2%
**
-%
bcd
f
hijk
t
10%
1%
4%
5%
47%
77%
**
14%
**
**
3%
86%
3%
**
**
**
1%
3%
**
-%
Unlikely
9
5
8
13
25
36
**
10
**
**
4
29
11
**
**
**
3
8
**
4
10%
7%
6%
6%
7%
8%
**
7%
**
**
8%
9%
7%
**
**
**
5%
8%
**
4%
t
22%
13%
20%
33%
64%
93%
**
26%
**
**
11%
74%
29%
**
**
**
8%
21%
**
11%
Very unlikely
17
9
15
24
48
59
**
18
**
**
6
43
18
**
**
**
6
11
**
12
20%
13%
11%
12%
14%
14%
**
14%
**
**
10%
13%
11%
**
**
**
10%
11%
**
11%
cd
27%
14%
24%
39%
77%
95%
**
30%
**
**
9%
70%
28%
**
**
**
10%
18%
**
19%
Certain not to
43
54
101
155
205
232
**
89
**
**
40
150
125
**
**
**
48
77
**
87
51%
74%
74%
74%
60%
54%
**
65%
**
**
71%
46%
75%
**
**
**
79%
72%
**
81%
a
a
a
g
l
l
l
l
s
s
18%
22%
42%
64%
85%
96%
**
37%
**
**
17%
62%
51%
**
**
**
20%
32%
**
36%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 177
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 84
Page 177
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE25 (QE24). SHOWCARD How likely are you to get internet access at home in the next 12 months? (SINGLE CODE)
Base : Those without internet access at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
*g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
158
191
260
451
713
881
43
317
59
70
130
608
252
70
66
63
107
145
89
163
Effective Weighted Sample
111
115
172
283
466
608
37
210
37
43
89
422
204
44
40
53
92
117
69
135
Total
85
72
136
208
343
428
41
137
22
26
57
328
167
23
12
6
60
107
59
108
18%
15%
29%
44%
73%
91%
**
29%
**
**
12%
70%
36%
**
**
**
13%
23%
**
23%
TOTAL UNLIKELY
68
68
124
192
278
328
**
118
**
**
50
222
154
**
**
**
57
97
**
103
80%
94%
91%
92%
81%
77%
**
86%
**
**
88%
68%
92%
**
**
**
95%
91%
**
95%
a
a
a
g
l
l
l
l
mo
s
20%
20%
36%
56%
81%
95%
**
34%
**
**
15%
65%
45%
**
**
**
17%
28%
**
30%
Don't know
8
3
9
12
27
38
**
7
**
**
4
35
10
**
**
**
3
8
**
5
10%
5%
7%
6%
8%
9%
**
5%
**
**
7%
11%
6%
**
**
**
5%
7%
**
5%
h
p
19%
8%
21%
29%
64%
89%
**
17%
**
**
10%
83%
25%
**
**
**
6%
18%
**
11%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 178
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 85
Page 178
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE26A (QE25A). Why are you unlikely to get internet access at home in the next 12 months? (MULTI CODE) UNPROMPTED
Base : Those unlikely to get internet access at home in the next 12 months
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
~g
h
*i
*j
k
l
m
*n
*o
*p
q
r
*s
t
Unweighted total
130
181
240
421
584
690
19
274
52
64
116
436
233
66
59
63
100
133
77
156
Effective Weighted Sample
92
107
159
264
382
475
16
180
33
39
78
305
190
41
36
53
86
108
60
130
Total
68
68
124
192
278
328
18
118
20
24
50
222
154
21
10
6
57
97
51
103
20%
20%
36%
56%
81%
95%
**
34%
**
**
15%
65%
45%
**
**
**
17%
28%
**
30%
No need
37
41
73
115
153
180
**
71
**
**
32
117
90
**
**
**
38
52
**
57
55%
61%
59%
60%
55%
55%
**
60%
**
**
63%
53%
59%
**
**
**
67%
54%
**
55%
l
m
19%
22%
38%
60%
81%
95%
**
37%
**
**
17%
62%
47%
**
**
**
20%
27%
**
30%
Don't want a computer
25
26
44
70
95
115
**
44
**
**
21
73
52
**
**
**
25
27
**
35
37%
38%
36%
37%
34%
35%
**
37%
**
**
41%
33%
34%
**
**
**
43%
28%
**
34%
i
i
p
mp
mp
r
21%
22%
38%
60%
81%
98%
**
37%
**
**
18%
62%
44%
**
**
**
21%
23%
**
30%
Don't know how you use
computers
21
18
29
47
77
78
**
34
**
**
18
50
32
**
**
**
11
20
**
27
31%
26%
23%
24%
28%
24%
**
29%
**
**
36%
22%
21%
**
**
**
20%
21%
**
27%
l
m
m
s
s
24%
21%
33%
54%
89%
90%
**
40%
**
**
21%
58%
37%
**
**
**
13%
24%
**
32%
Too old to use the internet
6
16
61
77
82
76
**
37
**
**
22
44
60
**
**
**
25
36
**
45
9%
24%
49%
40%
29%
23%
**
32%
**
**
43%
20%
39%
**
**
**
43%
37%
**
43%
a
ab
ab
l
l
l
l
8%
20%
74%
94%
100%
93%
**
46%
**
**
27%
53%
74%
**
**
**
30%
44%
**
55%
Too expensive to set up
12
7
10
17
47
52
**
15
**
**
8
40
13
**
**
**
5
8
**
11
18%
10%
8%
9%
17%
16%
**
13%
**
**
15%
18%
9%
**
**
**
9%
8%
**
11%
cd
22%
12%
18%
30%
84%
93%
**
27%
**
**
14%
72%
24%
**
**
**
10%
14%
**
20%
Charges are too expensive
9
8
3
11
28
33
**
11
**
**
4
23
9
**
**
**
2
6
**
6
14%
11%
3%
6%
10%
10%
**
10%
**
**
7%
10%
6%
**
**
**
4%
7%
**
6%
cd
c
27%
22%
9%
32%
80%
97%
**
33%
**
**
11%
66%
25%
**
**
**
7%
18%
**
17%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 179
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 85
Page 179
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE26A (QE25A). Why are you unlikely to get internet access at home in the next 12 months? (MULTI CODE) UNPROMPTED
Base : Those unlikely to get internet access at home in the next 12 months
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
~g
h
*i
*j
k
l
m
*n
*o
*p
q
r
*s
t
Unweighted total
130
181
240
421
584
690
19
274
52
64
116
436
233
66
59
63
100
133
77
156
Effective Weighted Sample
92
107
159
264
382
475
16
180
33
39
78
305
190
41
36
53
86
108
60
130
Total
68
68
124
192
278
328
18
118
20
24
50
222
154
21
10
6
57
97
51
103
20%
20%
36%
56%
81%
95%
**
34%
**
**
15%
65%
45%
**
**
**
17%
28%
**
30%
Computer is too expensive to
buy
8
4
4
8
20
25
**
7
**
**
3
17
7
**
**
**
3
4
**
7
11%
6%
3%
4%
7%
7%
**
6%
**
**
6%
8%
5%
**
**
**
5%
4%
**
7%
cd
31%
17%
17%
35%
82%
100%
**
28%
**
**
13%
71%
29%
**
**
**
11%
17%
**
27%
Friends/ family member checks
things on the internet for me
4
6
6
12
14
17
**
8
**
**
5
11
9
**
**
**
4
6
**
6
6%
9%
4%
6%
5%
5%
**
7%
**
**
10%
5%
6%
**
**
**
6%
6%
**
6%
22%
33%
30%
63%
77%
90%
**
43%
**
**
28%
58%
50%
**
**
**
19%
31%
**
35%
Don't have a phone line
3
1
-
1
9
14
**
*
**
**
*
14
1
**
**
**
-
1
**
1
4%
2%
-%
1%
3%
4%
**
*%
**
**
*%
6%
1%
**
**
**
-%
1%
**
1%
cd
hk
18%
9%
-%
9%
66%
99%
**
1%
**
**
1%
99%
8%
**
**
**
-%
8%
**
8%
Concerned about security/ fraud
4
1
3
4
5
5
**
3
**
**
1
5
4
**
**
**
1
3
**
2
6%
1%
2%
2%
2%
2%
**
2%
**
**
2%
2%
2%
**
**
**
2%
3%
**
2%
53%
12%
40%
52%
65%
76%
**
37%
**
**
12%
63%
52%
**
**
**
15%
37%
**
27%
Worries/ concerns about privacy
issues
2
-
3
3
5
6
**
2
**
**
1
4
3
**
**
**
1
2
**
-
3%
-%
2%
1%
2%
2%
**
1%
**
**
2%
2%
2%
**
**
**
2%
2%
**
-%
t
30%
-%
48%
48%
87%
100%
**
26%
**
**
19%
74%
48%
**
**
**
17%
30%
**
-%
Satisfied with using the internet
at work
-
-
-
-
-
4
**
-
**
**
-
6
-
**
**
**
-
-
**
-
-%
-%
-%
-%
-%
1%
**
-%
**
**
-%
3%
-%
**
**
**
-%
-%
**
-%
h
-%
-%
-%
-%
-%
78%
**
-%
**
**
-%
100%
-%
**
**
**
-%
-%
**
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 180
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 85
Page 180
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE26A (QE25A). Why are you unlikely to get internet access at home in the next 12 months? (MULTI CODE) UNPROMPTED
Base : Those unlikely to get internet access at home in the next 12 months
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
~g
h
*i
*j
k
l
m
*n
*o
*p
q
r
*s
t
Unweighted total
130
181
240
421
584
690
19
274
52
64
116
436
233
66
59
63
100
133
77
156
Effective Weighted Sample
92
107
159
264
382
475
16
180
33
39
78
305
190
41
36
53
86
108
60
130
Total
68
68
124
192
278
328
18
118
20
24
50
222
154
21
10
6
57
97
51
103
20%
20%
36%
56%
81%
95%
**
34%
**
**
15%
65%
45%
**
**
**
17%
28%
**
30%
Satisfied with using the internet
elsewhere
*
-
-
-
1
3
**
*
**
**
-
3
-
**
**
**
-
-
**
-
*%
-%
-%
-%
*%
1%
**
*%
**
**
-%
1%
-%
**
**
**
-%
-%
**
-%
6%
-%
-%
-%
19%
97%
**
3%
**
**
-%
98%
-%
**
**
**
-%
-%
**
-%
Other
1
1
10
11
12
16
**
11
**
**
3
5
9
**
**
**
3
7
**
5
1%
2%
8%
6%
4%
5%
**
9%
**
**
6%
2%
6%
**
**
**
5%
7%
**
5%
ab
l
kl
l
6%
7%
60%
67%
78%
100%
**
67%
**
**
20%
33%
58%
**
**
**
17%
41%
**
29%
ANY INVOLUNTARY REASONS
39
37
84
122
185
197
**
77
**
**
37
130
94
**
**
**
33
61
**
69
58%
55%
68%
64%
67%
60%
**
65%
**
**
73%
58%
61%
**
**
**
58%
63%
**
67%
b
l
s
19%
18%
40%
58%
88%
94%
**
37%
**
**
17%
62%
45%
**
**
**
16%
29%
**
33%
ANY VOLUNTARY REASONS
50
56
95
151
203
242
**
91
**
**
42
162
118
**
**
**
48
69
**
78
74%
82%
77%
79%
73%
74%
**
77%
**
**
83%
73%
77%
**
**
**
85%
72%
**
76%
r
20%
22%
37%
59%
79%
95%
**
35%
**
**
16%
63%
46%
**
**
**
19%
27%
**
31%
ONLY VOLUNTARY REASONS
26
30
36
66
85
119
**
36
**
**
13
86
55
**
**
**
22
33
**
32
39%
44%
29%
34%
30%
36%
**
30%
**
**
26%
39%
36%
**
**
**
39%
34%
**
31%
c
k
t
22%
24%
29%
54%
69%
97%
**
29%
**
**
11%
70%
45%
**
**
**
18%
27%
**
26%
Don't know
2
1
-
1
3
5
**
1
**
**
-
4
1
**
**
**
1
-
**
1
3%
1%
-%
*%
1%
1%
**
1%
**
**
-%
2%
*%
**
**
**
1%
-%
**
1%
cd
40%
13%
-%
13%
72%
100%
**
16%
**
**
-%
83%
13%
**
**
**
13%
-%
**
13%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 181
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 87
Page 181
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE26B (QE25B). And, which one of these reasons is your MAIN reason for not getting internet access at home? (SINGLE CODE) UNPROMPTED
Base : Those unlikely to get internet access at home in the next 12 months
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
~g
h
*i
*j
k
l
m
*n
*o
*p
q
r
*s
t
Unweighted total
130
181
240
421
584
690
19
274
52
64
116
436
233
66
59
63
100
133
77
156
Effective Weighted Sample
92
107
159
264
382
475
16
180
33
39
78
305
190
41
36
53
86
108
60
130
Total
68
68
124
192
278
328
18
118
20
24
50
222
154
21
10
6
57
97
51
103
20%
20%
36%
56%
81%
95%
**
34%
**
**
15%
65%
45%
**
**
**
17%
28%
**
30%
No need
26
29
40
69
94
111
**
40
**
**
17
76
57
**
**
**
24
33
**
33
39%
42%
33%
36%
34%
34%
**
34%
**
**
34%
34%
37%
**
**
**
41%
34%
**
32%
n
n
t
22%
25%
34%
59%
80%
94%
**
34%
**
**
15%
65%
48%
**
**
**
20%
28%
**
28%
Don't want a computer
15
13
18
31
44
59
**
18
**
**
10
42
25
**
**
**
10
15
**
15
22%
18%
15%
16%
16%
18%
**
15%
**
**
19%
19%
16%
**
**
**
17%
16%
**
14%
i
i
i
p
p
25%
21%
30%
51%
73%
99%
**
30%
**
**
16%
69%
41%
**
**
**
16%
25%
**
24%
Too old to use the internet
1
10
43
53
54
49
**
23
**
**
12
30
41
**
**
**
15
26
**
33
2%
14%
35%
27%
19%
15%
**
20%
**
**
23%
14%
27%
**
**
**
27%
27%
**
32%
a
ab
ab
l
l
s
3%
18%
80%
97%
100%
91%
**
43%
**
**
21%
56%
76%
**
**
**
29%
47%
**
61%
Don't know how you use
computers
10
8
10
18
34
35
**
13
**
**
6
24
12
**
**
**
2
10
**
11
14%
12%
8%
9%
12%
11%
**
11%
**
**
12%
11%
8%
**
**
**
3%
11%
**
10%
m
25%
21%
26%
47%
88%
91%
**
34%
**
**
16%
63%
32%
**
**
**
5%
27%
**
28%
Too expensive to set up
6
1
2
3
19
23
**
6
**
**
2
17
3
**
**
**
*
2
**
1
9%
1%
2%
2%
7%
7%
**
5%
**
**
3%
8%
2%
**
**
**
1%
2%
**
1%
bcd
26%
3%
9%
13%
80%
96%
**
26%
**
**
6%
72%
11%
**
**
**
2%
9%
**
4%
Charges are too expensive
4
4
2
6
10
13
**
5
**
**
1
8
6
**
**
**
2
4
**
3
5%
6%
2%
3%
4%
4%
**
4%
**
**
2%
4%
4%
**
**
**
3%
4%
**
3%
28%
30%
15%
45%
81%
98%
**
35%
**
**
9%
65%
45%
**
**
**
14%
30%
**
24%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 182
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 87
Page 182
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE26B (QE25B). And, which one of these reasons is your MAIN reason for not getting internet access at home? (SINGLE CODE) UNPROMPTED
Base : Those unlikely to get internet access at home in the next 12 months
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
~g
h
*i
*j
k
l
m
*n
*o
*p
q
r
*s
t
Unweighted total
130
181
240
421
584
690
19
274
52
64
116
436
233
66
59
63
100
133
77
156
Effective Weighted Sample
92
107
159
264
382
475
16
180
33
39
78
305
190
41
36
53
86
108
60
130
Total
68
68
124
192
278
328
18
118
20
24
50
222
154
21
10
6
57
97
51
103
20%
20%
36%
56%
81%
95%
**
34%
**
**
15%
65%
45%
**
**
**
17%
28%
**
30%
Friends/family member checks
things on the internet for me
-
3
*
3
4
6
**
2
**
**
1
4
2
**
**
**
-
2
**
2
-%
4%
*%
2%
1%
2%
**
2%
**
**
1%
2%
1%
**
**
**
-%
2%
**
2%
c
-%
49%
2%
51%
62%
100%
**
39%
**
**
11%
64%
39%
**
**
**
-%
39%
**
39%
Computer is too expensive to
buy
1
*
1
1
3
5
**
1
**
**
-
3
1
**
**
**
1
-
**
1
2%
*%
1%
*%
1%
1%
**
1%
**
**
-%
2%
*%
**
**
**
1%
-%
**
1%
26%
2%
15%
17%
70%
100%
**
23%
**
**
-%
77%
15%
**
**
**
15%
-%
**
15%
Satisfied with using the internet
at work
-
-
-
-
-
3
**
-
**
**
-
3
-
**
**
**
-
-
**
-
-%
-%
-%
-%
-%
1%
**
-%
**
**
-%
1%
-%
**
**
**
-%
-%
**
-%
-%
-%
-%
-%
-%
100%
**
-%
**
**
-%
100%
-%
**
**
**
-%
-%
**
-%
Don't have a phone line
1
*
-
*
1
2
**
*
**
**
*
2
-
**
**
**
-
-
**
-
1%
*%
-%
*%
*%
1%
**
*%
**
**
*%
1%
-%
**
**
**
-%
-%
**
-%
38%
4%
-%
4%
57%
100%
**
4%
**
**
4%
96%
-%
**
**
**
-%
-%
**
-%
Satisfied with using the internet
elsewhere
*
-
-
-
*
2
**
-
**
**
-
2
-
**
**
**
-
-
**
-
*%
-%
-%
-%
*%
1%
**
-%
**
**
-%
1%
-%
**
**
**
-%
-%
**
-%
11%
-%
-%
-%
18%
100%
**
-%
**
**
-%
100%
-%
**
**
**
-%
-%
**
-%
Other
2
1
7
8
10
15
**
9
**
**
2
6
6
**
**
**
3
4
**
4
3%
1%
6%
4%
4%
4%
**
7%
**
**
5%
3%
4%
**
**
**
5%
4%
**
4%
b
l
hkl
12%
5%
49%
54%
71%
100%
**
59%
**
**
16%
41%
43%
**
**
**
19%
25%
**
25%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 183
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 87
Page 183
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE26B (QE25B). And, which one of these reasons is your MAIN reason for not getting internet access at home? (SINGLE CODE) UNPROMPTED
Base : Those unlikely to get internet access at home in the next 12 months
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
~g
h
*i
*j
k
l
m
*n
*o
*p
q
r
*s
t
Unweighted total
130
181
240
421
584
690
19
274
52
64
116
436
233
66
59
63
100
133
77
156
Effective Weighted Sample
92
107
159
264
382
475
16
180
33
39
78
305
190
41
36
53
86
108
60
130
Total
68
68
124
192
278
328
18
118
20
24
50
222
154
21
10
6
57
97
51
103
20%
20%
36%
56%
81%
95%
**
34%
**
**
15%
65%
45%
**
**
**
17%
28%
**
30%
ANY INVOLUNTARY REASONS
23
22
58
80
121
126
**
48
**
**
20
85
62
**
**
**
20
42
**
48
34%
33%
47%
42%
44%
39%
**
41%
**
**
41%
38%
41%
**
**
**
36%
43%
**
47%
ab
s
s
17%
16%
43%
59%
90%
93%
**
36%
**
**
15%
63%
46%
**
**
**
15%
31%
**
36%
ANY VOLUNTARY REASONS
42
44
59
103
142
181
**
60
**
**
28
126
84
**
**
**
33
51
**
50
61%
65%
47%
54%
51%
55%
**
51%
**
**
55%
57%
55%
**
**
**
58%
52%
**
48%
c
cd
t
22%
23%
31%
55%
75%
96%
**
32%
**
**
15%
67%
45%
**
**
**
18%
27%
**
26%
Don't know
2
1
-
1
4
6
**
1
**
**
-
5
1
**
**
**
1
*
**
1
3%
1%
-%
1%
2%
2%
**
1%
**
**
-%
2%
1%
**
**
**
1%
*%
**
1%
c
32%
17%
-%
17%
73%
100%
**
12%
**
**
-%
86%
17%
**
**
**
10%
7%
**
17%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 184
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 88
Page 184
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE27 (QENI1). EXPLAIN SATELLITE BROADBAND Were you aware that satellite broadband is available? (SINGLE CODE)
Base : All respondents in Scotland and Wales
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
~g
h
~i
*j
*k
l
~m
n
o
~p
~q
~r
~s
~t
Unweighted total
169
122
91
213
447
997
16
222
29
46
79
791
-
104
109
-
-
-
-
-
Effective Weighted Sample
110
67
54
120
289
647
13
146
20
27
54
516
-
63
66
-
-
-
-
-
Total
48
25
26
50
128
302
8
56
8
12
19
247
-
32
19
-
-
-
-
-
16%
8%
**
16%
42%
98%
**
18%
**
**
**
80%
-%
10%
6%
-%
-%
-%
-%
-%
Yes
12
3
**
3
20
90
**
11
**
**
**
81
-
2
2
-
-
-
-
-
25%
11%
**
7%
16%
30%
**
19%
**
**
**
33%
-%
5%
9%
-%
-%
-%
-%
-%
bcd
hjk
13%
3%
**
4%
22%
98%
**
12%
**
**
**
87%
-%
2%
2%
-%
-%
-%
-%
-%
No
30
19
**
42
96
184
**
42
**
**
**
142
-
28
13
-
-
-
-
-
62%
79%
**
83%
75%
61%
**
74%
**
**
**
57%
-%
90%
72%
-%
-%
-%
-%
-%
a
a
a
l
l
l
o
16%
10%
**
22%
52%
98%
**
22%
**
**
**
76%
-%
15%
7%
-%
-%
-%
-%
-%
Don't know
6
3
**
5
12
28
**
4
**
**
**
24
-
2
4
-
-
-
-
-
12%
10%
**
10%
9%
9%
**
7%
**
**
**
10%
-%
5%
19%
-%
-%
-%
-%
-%
n
20%
9%
**
18%
41%
98%
**
13%
**
**
**
84%
-%
5%
12%
-%
-%
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 185
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 89
Page 185
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE28 (QE30). Have you or anyone in your household ever used one of these services to make voice calls using the internet at home? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Yes & currently using
58
30
7
37
93
411
53
40
2
8
11
428
34
1
1
**
20
14
22
12
17%
15%
4%
9%
11%
20%
27%
12%
4%
15%
10%
22%
10%
3%
6%
**
14%
8%
14%
7%
cd
cd
c
f
i
i
hik
rt
t
12%
6%
1%
8%
20%
88%
11%
9%
*%
2%
2%
92%
7%
*%
*%
**
4%
3%
5%
3%
Yes but stopped using
13
10
2
11
36
115
11
19
-
1
3
106
9
1
1
**
4
5
5
4
4%
5%
1%
3%
4%
6%
6%
6%
-%
2%
2%
6%
3%
2%
7%
**
3%
3%
3%
2%
c
c
i
11%
8%
1%
9%
28%
91%
9%
15%
-%
1%
2%
85%
7%
*%
1%
**
3%
4%
4%
3%
TOTAL YES
72
40
8
48
128
525
65
59
2
9
14
534
44
1
2
**
24
19
27
16
21%
20%
4%
12%
15%
26%
33%
18%
4%
17%
12%
28%
13%
4%
13%
**
16%
10%
17%
9%
cd
cd
c
f
i
i
i
hijk
n
t
t
12%
7%
1%
8%
22%
89%
11%
10%
*%
2%
2%
90%
7%
*%
*%
**
4%
3%
5%
3%
No never used
271
159
176
335
727
1508
127
273
40
43
99
1365
282
30
15
**
120
162
129
153
78%
78%
93%
85%
84%
73%
65%
82%
93%
81%
87%
71%
85%
95%
83%
**
82%
87%
80%
88%
abd
ab
g
l
hjl
l
mop
s
17%
10%
11%
20%
44%
92%
8%
17%
2%
3%
6%
83%
17%
2%
1%
**
7%
10%
8%
9%
Don't know
4
5
5
10
13
22
3
2
2
1
1
23
8
*
1
**
3
6
4
4
1%
2%
2%
2%
2%
1%
2%
1%
4%
2%
1%
1%
2%
*%
4%
**
2%
3%
3%
2%
h
15%
19%
18%
37%
51%
86%
12%
8%
6%
4%
3%
91%
32%
*%
3%
**
10%
22%
17%
15%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 186
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 90
Page 186
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE29 (QE31). SHOWCARD Which supplier does/ did your household use to make voice calls using the internet? (MULTI CODE)
Base : Those who have ever used internet voice services at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
*b
~c
d
e
f
*g
h
~i
~j
*k
l
*m
~n
~o
~p
*q
~r
*s
~t
Unweighted total
120
74
17
91
224
842
69
105
4
18
32
808
63
6
11
11
41
22
45
18
Effective Weighted Sample
83
46
12
57
148
577
57
66
2
10
22
563
48
4
7
9
37
16
35
15
Total
72
40
8
48
128
525
65
59
2
9
14
534
44
1
2
1
24
19
27
16
12%
**
**
**
22%
89%
**
10%
**
**
**
90%
**
**
**
**
**
**
**
**
Skype
65
**
**
**
110
479
**
50
**
**
**
494
**
**
**
**
**
**
**
**
90%
**
**
**
86%
91%
**
83%
**
**
**
93%
**
**
**
**
**
**
**
**
h
12%
**
**
**
20%
88%
**
9%
**
**
**
91%
**
**
**
**
**
**
**
**
MSN Messenger
1
**
**
**
8
33
**
5
**
**
**
31
**
**
**
**
**
**
**
**
1%
**
**
**
6%
6%
**
8%
**
**
**
6%
**
**
**
**
**
**
**
**
2%
**
**
**
24%
94%
**
13%
**
**
**
87%
**
**
**
**
**
**
**
**
FaceTime
1
**
**
**
*
9
**
-
**
**
**
9
**
**
**
**
**
**
**
**
1%
**
**
**
*%
2%
**
-%
**
**
**
2%
**
**
**
**
**
**
**
**
8%
**
**
**
1%
100%
**
-%
**
**
**
100%
**
**
**
**
**
**
**
**
BT Broadband voice/Home Hub
1
**
**
**
2
5
**
1
**
**
**
5
**
**
**
**
**
**
**
**
2%
**
**
**
2%
1%
**
1%
**
**
**
1%
**
**
**
**
**
**
**
**
22%
**
**
**
39%
98%
**
16%
**
**
**
85%
**
**
**
**
**
**
**
**
BT Communicator
1
**
**
**
1
5
**
-
**
**
**
5
**
**
**
**
**
**
**
**
2%
**
**
**
1%
1%
**
-%
**
**
**
1%
**
**
**
**
**
**
**
**
30%
**
**
**
22%
100%
**
-%
**
**
**
100%
**
**
**
**
**
**
**
**
Orange broadband/ Wanadoo/
Livebox
-
**
**
**
2
4
**
1
**
**
**
3
**
**
**
**
**
**
**
**
-%
**
**
**
2%
1%
**
2%
**
**
**
1%
**
**
**
**
**
**
**
**
-%
**
**
**
53%
100%
**
30%
**
**
**
73%
**
**
**
**
**
**
**
**
Other
3
**
**
**
2
16
**
5
**
**
**
13
**
**
**
**
**
**
**
**
4%
**
**
**
2%
3%
**
9%
**
**
**
2%
**
**
**
**
**
**
**
**
l
16%
**
**
**
13%
87%
**
30%
**
**
**
71%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 187
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 90
Page 187
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE29 (QE31). SHOWCARD Which supplier does/ did your household use to make voice calls using the internet? (MULTI CODE)
Base : Those who have ever used internet voice services at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
*b
~c
d
e
f
*g
h
~i
~j
*k
l
*m
~n
~o
~p
*q
~r
*s
~t
Unweighted total
120
74
17
91
224
842
69
105
4
18
32
808
63
6
11
11
41
22
45
18
Effective Weighted Sample
83
46
12
57
148
577
57
66
2
10
22
563
48
4
7
9
37
16
35
15
Total
72
40
8
48
128
525
65
59
2
9
14
534
44
1
2
1
24
19
27
16
12%
**
**
**
22%
89%
**
10%
**
**
**
90%
**
**
**
**
**
**
**
**
Don't know
3
**
**
**
6
11
**
4
**
**
**
8
**
**
**
**
**
**
**
**
5%
**
**
**
5%
2%
**
7%
**
**
**
1%
**
**
**
**
**
**
**
**
l
27%
**
**
**
53%
87%
**
34%
**
**
**
65%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 188
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 91
Page 188
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE30 (QE33). SHOWCARD Which device or devices does your household use to make voice calls using the internet? (MULTI CODE)
Base : Those who have ever used internet voice services at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
*b
~c
d
e
f
*g
h
~i
~j
*k
l
*m
~n
~o
~p
*q
~r
*s
~t
Unweighted total
120
74
17
91
224
842
69
105
4
18
32
808
63
6
11
11
41
22
45
18
Effective Weighted Sample
83
46
12
57
148
577
57
66
2
10
22
563
48
4
7
9
37
16
35
15
Total
72
40
8
48
128
525
65
59
2
9
14
534
44
1
2
1
24
19
27
16
12%
**
**
**
22%
89%
**
10%
**
**
**
90%
**
**
**
**
**
**
**
**
Laptop
44
**
**
**
79
344
**
35
**
**
**
363
**
**
**
**
**
**
**
**
62%
**
**
**
62%
65%
**
59%
**
**
**
68%
**
**
**
**
**
**
**
**
f
11%
**
**
**
20%
86%
**
9%
**
**
**
91%
**
**
**
**
**
**
**
**
Desktop PC
34
**
**
**
43
181
**
19
**
**
**
185
**
**
**
**
**
**
**
**
48%
**
**
**
34%
34%
**
32%
**
**
**
35%
**
**
**
**
**
**
**
**
17%
**
**
**
21%
89%
**
9%
**
**
**
91%
**
**
**
**
**
**
**
**
Smartphone
5
**
**
**
8
59
**
6
**
**
**
62
**
**
**
**
**
**
**
**
7%
**
**
**
6%
11%
**
10%
**
**
**
12%
**
**
**
**
**
**
**
**
d
7%
**
**
**
12%
88%
**
9%
**
**
**
91%
**
**
**
**
**
**
**
**
Tablet computer (e.g. iPad)
5
**
**
**
*
39
**
2
**
**
**
43
**
**
**
**
**
**
**
**
7%
**
**
**
*%
7%
**
3%
**
**
**
8%
**
**
**
**
**
**
**
**
d
12%
**
**
**
*%
87%
**
5%
**
**
**
95%
**
**
**
**
**
**
**
**
Netbook
2
**
**
**
2
21
**
2
**
**
**
20
**
**
**
**
**
**
**
**
2%
**
**
**
2%
4%
**
3%
**
**
**
4%
**
**
**
**
**
**
**
**
7%
**
**
**
9%
100%
**
9%
**
**
**
92%
**
**
**
**
**
**
**
**
Dedicated handset
*
**
**
**
4
9
**
1
**
**
**
9
**
**
**
**
**
**
**
**
*%
**
**
**
3%
2%
**
2%
**
**
**
2%
**
**
**
**
**
**
**
**
4%
**
**
**
37%
93%
**
10%
**
**
**
90%
**
**
**
**
**
**
**
**
Standard landline phone
-
**
**
**
1
4
**
-
**
**
**
4
**
**
**
**
**
**
**
**
-%
**
**
**
1%
1%
**
-%
**
**
**
1%
**
**
**
**
**
**
**
**
-%
**
**
**
16%
97%
**
-%
**
**
**
100%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 189
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 91
Page 189
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QE30 (QE33). SHOWCARD Which device or devices does your household use to make voice calls using the internet? (MULTI CODE)
Base : Those who have ever used internet voice services at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
*b
~c
d
e
f
*g
h
~i
~j
*k
l
*m
~n
~o
~p
*q
~r
*s
~t
Unweighted total
120
74
17
91
224
842
69
105
4
18
32
808
63
6
11
11
41
22
45
18
Effective Weighted Sample
83
46
12
57
148
577
57
66
2
10
22
563
48
4
7
9
37
16
35
15
Total
72
40
8
48
128
525
65
59
2
9
14
534
44
1
2
1
24
19
27
16
12%
**
**
**
22%
89%
**
10%
**
**
**
90%
**
**
**
**
**
**
**
**
Other
1
**
**
**
5
10
**
3
**
**
**
10
**
**
**
**
**
**
**
**
1%
**
**
**
4%
2%
**
5%
**
**
**
2%
**
**
**
**
**
**
**
**
5%
**
**
**
40%
80%
**
24%
**
**
**
78%
**
**
**
**
**
**
**
**
Don't know
1
**
**
**
5
9
**
2
**
**
**
8
**
**
**
**
**
**
**
**
1%
**
**
**
4%
2%
**
4%
**
**
**
1%
**
**
**
**
**
**
**
**
10%
**
**
**
47%
89%
**
23%
**
**
**
78%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 190
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 92
Page 190
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SUMMARY - ACCESS TO/ USE OF INTERNET ACROSS ANY CONNECTION/ ANY DEVICE/ ANY LOCATION
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
ACCESS TO INTERNET - ANY
CONNECTION/ ANY DEVICE/
ANY LOCATION
269
134
54
188
560
xx-xxxx-xxxx
172
207
21
28
56
1674
169
9
7
**
88
81
101
68
78%
66%
28%
48%
64%
83%
88%
62%
48%
53%
49%
87%
51%
28%
37%
**
60%
43%
63%
39%
bcd
cd
c
ik
hijk
nop
rt
rt
14%
7%
3%
10%
30%
90%
9%
11%
1%
1%
3%
89%
9%
*%
*%
**
5%
4%
5%
4%
USE INTERNET - ANY
CONNECTION/ ANY DEVICE/
ANY LOCATION
263
125
47
172
535
1666
170
195
21
27
48
1652
156
8
6
**
83
72
97
58
76%
61%
25%
44%
62%
81%
87%
58%
48%
50%
43%
86%
47%
26%
35%
**
57%
39%
61%
34%
bcd
cd
c
k
hijk
np
rt
rt
14%
7%
3%
9%
29%
90%
9%
11%
1%
1%
3%
90%
8%
*%
*%
**
5%
4%
5%
3%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 191
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 93
Page 191
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SUMMARY - ACCESS TO INTERNET
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
ACCESS TO INTERNET AT
HOME
259
131
51
182
520
1618
154
193
21
27
55
1588
164
9
7
**
86
78
99
65
75%
64%
27%
46%
60%
79%
79%
58%
48%
51%
48%
83%
49%
28%
36%
**
59%
42%
62%
37%
bcd
cd
c
k
hijk
nop
rt
rt
15%
7%
3%
10%
29%
91%
9%
11%
1%
2%
3%
89%
9%
*%
*%
**
5%
4%
6%
4%
ACCESS TO INTERNET AT
HOME OR USES A MOBILE
PHONE/ DEVICE TO
CONNECT TO INTERNET
260
131
51
182
528
1637
157
197
21
27
55
1606
164
9
7
**
86
78
99
65
75%
64%
27%
46%
61%
80%
80%
59%
48%
51%
48%
84%
49%
28%
36%
**
59%
42%
62%
37%
bcd
cd
c
k
hijk
nop
rt
rt
14%
7%
3%
10%
29%
91%
9%
11%
1%
1%
3%
89%
9%
*%
*%
**
5%
4%
5%
4%
MOBILE INTERNET (MOBILE
BROADBAND OR VIA MOBILE
PHONE)
77
15
2
17
205
878
102
87
8
10
12
898
15
1
1
**
11
5
9
7
22%
7%
1%
4%
24%
43%
52%
26%
18%
20%
11%
47%
5%
2%
5%
**
7%
3%
5%
4%
bcd
c
c
f
k
hijk
r
8%
2%
*%
2%
21%
89%
10%
9%
1%
1%
1%
91%
2%
*%
*%
**
1%
*%
1%
1%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 192
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 94
Page 192
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH1A. SHOWCARD Which, if any, of these types of television does your household receive at the moment? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Only terrestrial TV (Channels 1-
4/1-5)
8
6
21
27
37
50
6
16
3
2
5
39
23
1
*
**
5
18
8
15
2%
3%
11%
7%
4%
2%
3%
5%
8%
3%
4%
2%
7%
4%
2%
**
3%
10%
5%
9%
abd
ab
l
l
l
mno
q
q
14%
11%
39%
49%
66%
91%
10%
29%
6%
3%
9%
71%
42%
2%
1%
**
8%
33%
15%
27%
Terrestrial TV
30
20
19
38
62
177
9
36
3
8
13
149
34
2
1
**
17
17
19
15
9%
10%
10%
10%
7%
9%
5%
11%
7%
14%
12%
8%
10%
7%
3%
**
11%
9%
12%
9%
l
l
mno
16%
11%
10%
21%
33%
96%
5%
20%
2%
4%
7%
81%
18%
1%
*%
**
9%
9%
10%
8%
Cable TV (through Virgin Media -
previously NTL and Telewest)
66
21
10
31
107
333
31
44
5
6
13
320
26
2
2
**
13
13
14
13
19%
10%
5%
8%
12%
16%
16%
13%
11%
12%
12%
17%
8%
5%
13%
**
9%
7%
9%
7%
bcd
c
18%
6%
3%
9%
30%
92%
9%
12%
1%
2%
4%
88%
7%
*%
1%
**
4%
4%
4%
3%
Satellite TV (Sky)
125
66
36
102
272
802
92
104
15
17
31
792
87
7
5
**
47
40
43
44
36%
32%
19%
26%
31%
39%
47%
31%
34%
31%
28%
41%
26%
22%
29%
**
32%
22%
27%
26%
cd
c
c
f
hk
r
14%
7%
4%
11%
30%
89%
10%
12%
2%
2%
3%
88%
10%
1%
1%
**
5%
4%
5%
5%
Satellite (Freesat)
10
10
1
11
20
44
2
10
1
3
4
36
11
-
-
**
7
4
8
3
3%
5%
1%
3%
2%
2%
1%
3%
2%
6%
4%
2%
3%
-%
-%
**
5%
2%
5%
2%
c
l
22%
22%
3%
24%
43%
95%
5%
22%
2%
7%
9%
79%
24%
-%
-%
**
16%
8%
17%
8%
Satellite TV (Other)
*
1
-
1
2
6
*
2
-
-
2
4
1
-
-
**
1
-
-
1
*%
*%
-%
*%
*%
*%
*%
1%
-%
-%
2%
*%
*%
-%
-%
**
*%
-%
-%
*%
l
5%
11%
-%
11%
29%
98%
2%
37%
-%
-%
37%
65%
11%
-%
-%
**
11%
-%
-%
11%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 193
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 94
Page 193
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH1A. SHOWCARD Which, if any, of these types of television does your household receive at the moment? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Freeview (through a set-top box
or digital television set) with
ONLY free channels
180
117
117
234
468
1013
61
181
22
33
61
896
196
22
10
**
82
114
98
98
52%
57%
62%
59%
54%
49%
31%
54%
51%
62%
54%
47%
59%
69%
53%
**
56%
61%
61%
57%
a
a
g
l
l
17%
11%
11%
22%
43%
94%
6%
17%
2%
3%
6%
83%
18%
2%
1%
**
8%
11%
9%
9%
Freeview (through a set-top box
or digital television set) with free
channels PLUS top-up channels
such as ESPN, TV favourites,
Picturebox films)
14
8
12
20
38
78
8
17
2
5
8
69
16
1
2
**
7
9
10
7
4%
4%
6%
5%
4%
4%
4%
5%
5%
10%
7%
4%
5%
4%
12%
**
5%
5%
6%
4%
l
l
mp
16%
10%
14%
23%
45%
90%
9%
20%
2%
6%
9%
80%
19%
2%
3%
**
8%
11%
11%
8%
Digital TV via a broadband DSL
line (e.g. BT Vision, Tiscali)
2
1
1
2
8
36
3
7
-
2
*
32
2
1
*
**
2
-
2
-
1%
1%
1%
1%
1%
2%
2%
2%
-%
3%
*%
2%
*%
2%
*%
**
1%
-%
1%
-%
6%
3%
3%
6%
21%
92%
9%
18%
-%
4%
1%
82%
4%
2%
*%
**
4%
-%
4%
-%
No TV in household
4
1
3
4
12
32
5
7
2
1
2
30
4
-
-
**
4
1
3
1
1%
1%
2%
1%
1%
2%
3%
2%
4%
1%
2%
2%
1%
-%
-%
**
3%
*%
2%
1%
10%
4%
8%
12%
31%
85%
14%
19%
5%
2%
5%
81%
12%
-%
-%
**
10%
2%
8%
4%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 194
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 94
Page 194
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH1A. SHOWCARD Which, if any, of these types of television does your household receive at the moment? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Don't know
-
-
*
*
*
1
-
*
*
-
*
1
-
-
*
**
-
-
-
-
-%
-%
*%
*%
*%
*%
-%
*%
*%
-%
*%
*%
-%
-%
*%
**
-%
-%
-%
-%
-%
-%
6%
6%
6%
100%
-%
5%
5%
-%
5%
93%
-%
-%
6%
**
-%
-%
-%
-%
MAIN TV PLATFORM
DIGITAL TOTAL
334
193
160
353
810
1956
184
306
37
49
102
1840
299
30
18
**
136
163
147
152
97%
94%
85%
90%
93%
95%
94%
92%
86%
92%
91%
96%
90%
95%
98%
**
92%
87%
92%
88%
cd
cd
hik
p
p
mp
16%
9%
7%
16%
38%
91%
9%
14%
2%
2%
5%
86%
14%
1%
1%
**
6%
8%
7%
7%
FREEVIEW TOTAL
140
102
114
215
416
783
59
151
18
23
55
694
181
21
11
**
74
107
89
92
40%
50%
60%
55%
48%
38%
30%
45%
41%
43%
48%
36%
54%
66%
57%
**
50%
57%
55%
53%
a
ab
a
g
l
l
p
p
p
17%
12%
13%
25%
49%
93%
7%
18%
2%
3%
6%
82%
21%
2%
1%
**
9%
13%
10%
11%
FREEVIEW ONLY
131
95
103
197
385
727
53
137
16
19
49
646
166
19
9
**
67
99
80
86
38%
46%
54%
50%
44%
35%
27%
41%
38%
36%
43%
34%
50%
62%
48%
**
46%
53%
50%
49%
a
a
a
g
l
l
p
p
p
17%
12%
13%
25%
49%
93%
7%
18%
2%
2%
6%
82%
21%
2%
1%
**
9%
13%
10%
11%
PAY DIGITAL
185
84
52
136
383
1136
123
154
20
24
47
1110
114
10
8
**
58
56
58
56
53%
41%
28%
34%
44%
55%
63%
46%
46%
46%
42%
58%
34%
33%
45%
**
39%
30%
36%
32%
bcd
c
f
hk
15%
7%
4%
11%
30%
90%
10%
12%
2%
2%
4%
88%
9%
1%
1%
**
5%
4%
5%
4%
CABLE
64
21
10
31
105
322
30
43
5
6
13
309
26
2
2
**
13
13
14
13
18%
10%
5%
8%
12%
16%
16%
13%
11%
12%
12%
16%
8%
5%
13%
**
9%
7%
9%
7%
bcd
c
18%
6%
3%
9%
30%
92%
9%
12%
1%
2%
4%
88%
7%
*%
1%
**
4%
4%
4%
4%
SATELLITE
129
70
36
106
283
822
93
107
15
18
34
811
92
7
5
**
49
43
45
47
37%
34%
19%
27%
33%
40%
47%
32%
34%
35%
30%
42%
27%
22%
28%
**
33%
23%
28%
27%
cd
cd
c
hk
r
14%
8%
4%
12%
31%
90%
10%
12%
2%
2%
4%
88%
10%
1%
1%
**
5%
5%
5%
5%

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 194
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 195
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 94
Page 195
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH1A. SHOWCARD Which, if any, of these types of television does your household receive at the moment? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
TERRESTRIAL
8
10
26
36
47
67
6
21
4
4
8
50
31
2
*
**
8
23
11
20
2%
5%
14%
9%
5%
3%
3%
6%
9%
7%
7%
3%
9%
5%
2%
**
5%
12%
7%
12%
ab
ab
l
l
l
l
o
mno
q
q
12%
14%
36%
50%
65%
93%
8%
29%
6%
5%
12%
71%
43%
2%
*%
**
11%
32%
15%
28%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 196
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 95
Page 196
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH1B. SHOWCARD And which of these do you consider is your MAIN type of television? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Only terrestrial TV (Channels 1-
4/1-5)
8
6
21
27
37
50
6
16
3
2
5
39
23
1
*
**
5
18
8
15
2%
3%
11%
7%
4%
2%
3%
5%
8%
3%
4%
2%
7%
4%
2%
**
3%
10%
5%
9%
abd
ab
l
l
l
mno
q
q
14%
11%
39%
49%
66%
91%
10%
29%
6%
3%
9%
71%
42%
2%
1%
**
8%
33%
15%
27%
Terrestrial TV
1
4
4
9
10
16
-
5
1
2
3
11
7
*
-
**
3
5
2
5
*%
2%
2%
2%
1%
1%
-%
1%
2%
3%
3%
1%
2%
1%
-%
**
2%
2%
2%
3%
a
a
a
l
l
mo
5%
25%
27%
52%
62%
100%
-%
29%
4%
11%
21%
70%
46%
2%
-%
**
18%
28%
15%
30%
Cable TV (through Virgin Media -
previously NTL and Telewest)
64
21
10
31
105
322
30
43
5
6
13
309
26
2
2
**
13
13
14
13
18%
10%
5%
8%
12%
16%
16%
13%
11%
12%
12%
16%
8%
5%
13%
**
9%
7%
9%
7%
bcd
c
18%
6%
3%
9%
30%
92%
9%
12%
1%
2%
4%
88%
7%
*%
1%
**
4%
4%
4%
4%
Satellite TV (Sky)
119
65
35
100
267
785
90
99
15
15
30
779
85
7
5
**
45
40
41
44
34%
32%
19%
25%
31%
38%
46%
30%
34%
28%
27%
41%
26%
22%
28%
**
31%
22%
26%
26%
cd
c
c
f
hjk
r
14%
7%
4%
11%
30%
89%
10%
11%
2%
2%
3%
89%
10%
1%
1%
**
5%
5%
5%
5%
Satellite (Freesat)
10
4
1
6
14
31
2
6
*
3
2
28
6
-
-
**
3
3
4
2
3%
2%
1%
1%
2%
2%
1%
2%
*%
6%
1%
1%
2%
-%
-%
**
2%
1%
2%
1%
hikl
28%
13%
3%
17%
41%
93%
6%
17%
*%
10%
5%
83%
16%
-%
-%
**
9%
7%
11%
6%
Satellite TV (Other)
-
1
-
1
2
6
*
2
-
-
2
4
1
-
-
**
1
-
-
1
-%
*%
-%
*%
*%
*%
*%
1%
-%
-%
2%
*%
*%
-%
-%
**
*%
-%
-%
*%
l
-%
11%
-%
11%
31%
98%
2%
34%
-%
-%
34%
68%
11%
-%
-%
**
11%
-%
-%
11%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 197
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 95
Page 197
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH1B. SHOWCARD And which of these do you consider is your MAIN type of television? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Freeview (through a set-top box
or digital television set) with
ONLY free channels
131
95
103
197
385
727
53
137
16
19
49
646
166
19
9
**
67
99
80
86
38%
46%
54%
50%
44%
35%
27%
41%
38%
36%
43%
34%
50%
62%
48%
**
46%
53%
50%
49%
a
a
a
g
l
l
p
p
p
17%
12%
13%
25%
49%
93%
7%
18%
2%
2%
6%
82%
21%
2%
1%
**
9%
13%
10%
11%
Freeview (through a set-top box
or digital television set) with free
channels PLUS top-up channels
such as ESPN, TV favourites,
Picturebox films)
9
7
11
18
30
56
6
14
1
4
6
49
15
1
2
**
7
8
8
7
2%
4%
6%
5%
4%
3%
3%
4%
3%
7%
5%
3%
4%
4%
9%
**
5%
4%
5%
4%
a
l
l
14%
12%
17%
29%
49%
90%
10%
22%
2%
6%
9%
78%
24%
2%
3%
**
11%
13%
13%
11%
Digital TV via a broadband DSL
line (e.g. BT Vision, Tiscali)
2
*
1
1
7
29
2
5
-
1
*
26
-
1
*
**
-
-
-
-
*%
*%
*%
*%
1%
1%
1%
1%
-%
3%
*%
1%
-%
2%
*%
**
-%
-%
-%
-%
m
m
5%
1%
2%
3%
21%
93%
7%
16%
-%
5%
1%
85%
-%
2%
*%
**
-%
-%
-%
-%
No TV in household
4
1
3
4
12
32
5
7
2
1
2
30
4
-
-
**
4
1
3
1
1%
1%
2%
1%
1%
2%
3%
2%
4%
1%
2%
2%
1%
-%
-%
**
3%
*%
2%
1%
10%
4%
8%
12%
31%
85%
14%
19%
5%
2%
5%
81%
12%
-%
-%
**
10%
2%
8%
4%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 198
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 95
Page 198
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH1B. SHOWCARD And which of these do you consider is your MAIN type of television? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Don't know
-
-
*
*
*
1
-
*
*
-
*
1
-
-
*
**
-
-
-
-
-%
-%
*%
*%
*%
*%
-%
*%
*%
-%
*%
*%
-%
-%
*%
**
-%
-%
-%
-%
-%
-%
6%
6%
6%
100%
-%
5%
5%
-%
5%
93%
-%
-%
6%
**
-%
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 199
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 96
Page 199
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
TV MULTI-PLATFORM OWNERSHIP
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
ANALOGUE TERRESTRIAL
ONLY
8
6
21
27
37
50
6
16
3
2
5
39
23
1
*
**
5
18
8
15
2%
3%
11%
7%
4%
2%
3%
5%
8%
3%
4%
2%
7%
4%
2%
**
3%
10%
5%
9%
abd
ab
l
l
l
mno
q
q
14%
11%
39%
49%
66%
91%
10%
29%
6%
3%
9%
71%
42%
2%
1%
**
8%
33%
15%
27%
CABLE ONLY
43
15
7
22
80
245
28
31
4
3
9
242
19
1
2
**
9
10
7
13
12%
7%
4%
6%
9%
12%
14%
9%
9%
6%
8%
13%
6%
4%
9%
**
6%
5%
4%
7%
bcd
h
p
p
16%
6%
3%
8%
30%
90%
10%
11%
1%
1%
3%
89%
7%
*%
1%
**
3%
4%
2%
5%
CABLE AND FREEVIEW
20
5
3
8
25
74
3
11
1
3
3
65
6
1
1
**
2
3
6
-
6%
2%
2%
2%
3%
4%
1%
3%
2%
6%
3%
3%
2%
2%
4%
**
2%
2%
4%
-%
bcd
m
t
26%
6%
4%
10%
32%
97%
3%
14%
1%
4%
4%
86%
8%
1%
1%
**
3%
4%
8%
-%
FREEVIEW ONLY
136
102
117
219
418
779
58
152
17
24
57
688
184
21
10
**
73
112
89
96
39%
50%
62%
56%
48%
38%
30%
45%
40%
46%
50%
36%
55%
67%
55%
**
49%
60%
55%
55%
a
ab
a
g
l
l
p
p
q
16%
12%
14%
26%
50%
93%
7%
18%
2%
3%
7%
82%
22%
3%
1%
**
9%
13%
11%
11%
SATELLITE AND FREEVIEW
36
17
8
25
58
216
9
32
5
8
8
194
21
2
1
**
14
8
12
9
10%
9%
4%
6%
7%
11%
5%
10%
12%
16%
7%
10%
6%
5%
6%
**
9%
4%
7%
5%
cd
g
k
mno
r
16%
8%
4%
11%
26%
96%
4%
14%
2%
4%
3%
86%
9%
1%
1%
**
6%
3%
5%
4%
SATELLITE ONLY
95
55
29
84
229
613
83
77
11
10
28
621
74
5
4
**
39
35
34
39
28%
27%
15%
21%
26%
30%
42%
23%
25%
19%
25%
32%
22%
17%
23%
**
26%
19%
21%
23%
cd
c
f
hjk
p
p
p
14%
8%
4%
12%
33%
88%
12%
11%
2%
1%
4%
89%
11%
1%
1%
**
6%
5%
5%
6%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 200
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 96
Page 200
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
TV MULTI-PLATFORM OWNERSHIP
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
NO TV
4
1
3
4
12
32
5
7
2
1
2
30
4
-
-
**
4
1
3
1
1%
1%
2%
1%
1%
2%
3%
2%
4%
1%
2%
2%
1%
-%
-%
**
3%
*%
2%
1%
10%
4%
8%
12%
31%
85%
14%
19%
5%
2%
5%
81%
12%
-%
-%
**
10%
2%
8%
4%
OTHER
5
3
1
3
9
46
4
9
-
2
1
41
2
1
*
**
2
-
2
-
1%
1%
*%
1%
1%
2%
2%
3%
-%
3%
1%
2%
1%
2%
*%
**
2%
-%
1%
-%
10%
5%
1%
6%
19%
92%
9%
17%
-%
3%
3%
83%
5%
1%
*%
**
5%
-%
5%
-%
Mean TV platforms
1.3
1.2
1.1
1.2
1.2
1.2
1.1
1.3
1.2
1.4
1.2
1.2
1.2
1.1
1.1
**
1.2
1.2
1.2
1.1
cd
c
g
hikl
mno
t
rt
Standard deviation
.52
.49
.45
.47
.45
.52
.39
.58
.62
.68
.55
.50
.48
.35
.36
**
.57
.39
.55
.39
Standard error
.02
.02
.02
.02
.01
.01
.03
.02
.06
.06
.04
.01
.02
.03
.03
**
.04
.03
.04
.03
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 201
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 97
Page 201
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
MULTICHANNEL TV OWNERSHIP
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
ALL MULTICHANNEL TV
335
197
165
362
820
1972
184
311
38
50
106
1852
306
30
18
**
139
168
149
157
97%
96%
87%
92%
94%
96%
94%
93%
88%
95%
94%
96%
92%
96%
98%
**
94%
90%
93%
90%
cd
cd
c
hi
p
p
p
16%
9%
8%
17%
38%
91%
9%
14%
2%
2%
5%
86%
14%
1%
1%
**
6%
8%
7%
7%
DIGITAL TERRESTRIAL
193
124
128
253
501
1082
69
196
23
37
68
959
211
23
12
**
89
123
106
105
56%
61%
68%
64%
58%
53%
36%
59%
54%
70%
60%
50%
63%
73%
65%
**
60%
66%
66%
61%
a
a
g
l
l
l
17%
11%
11%
22%
43%
94%
6%
17%
2%
3%
6%
83%
18%
2%
1%
**
8%
11%
9%
9%
DIGITAL SATELLITE
134
75
37
112
291
845
94
113
16
18
36
829
97
7
5
**
54
43
49
49
39%
37%
20%
28%
33%
41%
48%
34%
37%
35%
32%
43%
29%
22%
29%
**
37%
23%
30%
28%
cd
cd
c
hk
rt
14%
8%
4%
12%
31%
90%
10%
12%
2%
2%
4%
88%
10%
1%
1%
**
6%
5%
5%
5%
PAY DIGITAL SATELLITE
112
56
31
87
243
738
85
94
14
13
29
734
74
7
4
**
39
35
37
37
32%
28%
16%
22%
28%
36%
44%
28%
33%
25%
26%
38%
22%
22%
22%
**
27%
19%
23%
21%
cd
c
f
hjk
14%
7%
4%
11%
29%
89%
10%
11%
2%
2%
4%
89%
9%
1%
1%
**
5%
4%
4%
4%
FREE DIGITAL SATELLITE
19
19
4
22
41
95
8
19
2
6
8
83
21
*
1
**
14
7
14
7
5%
9%
2%
6%
5%
5%
4%
6%
4%
11%
7%
4%
6%
1%
5%
**
9%
4%
9%
4%
c
c
c
l
rt
18%
18%
4%
22%
40%
93%
7%
19%
2%
6%
8%
81%
21%
*%
1%
**
14%
7%
13%
7%
CABLE
66
21
10
31
107
333
31
44
5
6
13
320
26
2
2
**
13
13
14
13
19%
10%
5%
8%
12%
16%
16%
13%
11%
12%
12%
17%
8%
5%
13%
**
9%
7%
9%
7%
bcd
c
18%
6%
3%
9%
30%
92%
9%
12%
1%
2%
4%
88%
7%
*%
1%
**
4%
4%
4%
3%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 202
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 97
Page 202
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
MULTICHANNEL TV OWNERSHIP
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
NO MULTICHANNEL TV
11
7
24
32
48
83
11
23
5
2
7
70
27
1
*
**
8
19
11
17
3%
4%
13%
8%
6%
4%
6%
7%
12%
5%
6%
4%
8%
4%
2%
**
6%
10%
7%
10%
abd
ab
l
l
mno
12%
8%
26%
34%
51%
89%
12%
24%
6%
3%
8%
75%
29%
1%
*%
**
9%
20%
12%
18%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 203
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 98
Page 203
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
MULTICHANNEL TV OWNERSHIP
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
ALL MULTICHANNEL TV
335
197
165
362
820
1972
184
311
38
50
106
1852
306
30
18
**
139
168
149
157
97%
96%
87%
92%
94%
96%
94%
93%
88%
95%
94%
96%
92%
96%
98%
**
94%
90%
93%
90%
cd
cd
c
hi
p
p
p
16%
9%
8%
17%
38%
91%
9%
14%
2%
2%
5%
86%
14%
1%
1%
**
6%
8%
7%
7%
DIGITAL TERRESTRIAL
193
124
128
253
501
1082
69
196
23
37
68
959
211
23
12
**
89
123
106
105
56%
61%
68%
64%
58%
53%
36%
59%
54%
70%
60%
50%
63%
73%
65%
**
60%
66%
66%
61%
a
a
g
l
l
l
17%
11%
11%
22%
43%
94%
6%
17%
2%
3%
6%
83%
18%
2%
1%
**
8%
11%
9%
9%
DIGITAL SATELLITE
134
75
37
112
291
845
94
113
16
18
36
829
97
7
5
**
54
43
49
49
39%
37%
20%
28%
33%
41%
48%
34%
37%
35%
32%
43%
29%
22%
29%
**
37%
23%
30%
28%
cd
cd
c
hk
rt
14%
8%
4%
12%
31%
90%
10%
12%
2%
2%
4%
88%
10%
1%
1%
**
6%
5%
5%
5%
PAY DIGITAL SATELLITE
112
56
31
87
243
738
85
94
14
13
29
734
74
7
4
**
39
35
37
37
32%
28%
16%
22%
28%
36%
44%
28%
33%
25%
26%
38%
22%
22%
22%
**
27%
19%
23%
21%
cd
c
f
hjk
14%
7%
4%
11%
29%
89%
10%
11%
2%
2%
4%
89%
9%
1%
1%
**
5%
4%
4%
4%
FREE DIGITAL SATELLITE
19
19
4
22
41
95
8
19
2
6
8
83
21
*
1
**
14
7
14
7
5%
9%
2%
6%
5%
5%
4%
6%
4%
11%
7%
4%
6%
1%
5%
**
9%
4%
9%
4%
c
c
c
l
rt
18%
18%
4%
22%
40%
93%
7%
19%
2%
6%
8%
81%
21%
*%
1%
**
14%
7%
13%
7%
CABLE
66
21
10
31
107
333
31
44
5
6
13
320
26
2
2
**
13
13
14
13
19%
10%
5%
8%
12%
16%
16%
13%
11%
12%
12%
17%
8%
5%
13%
**
9%
7%
9%
7%
bcd
c
18%
6%
3%
9%
30%
92%
9%
12%
1%
2%
4%
88%
7%
*%
1%
**
4%
4%
4%
3%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 204
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 98
Page 204
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
MULTICHANNEL TV OWNERSHIP
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
NO MULTICHANNEL TV
11
7
24
32
48
83
11
23
5
2
7
70
27
1
*
**
8
19
11
17
3%
4%
13%
8%
6%
4%
6%
7%
12%
5%
6%
4%
8%
4%
2%
**
6%
10%
7%
10%
abd
ab
l
l
mno
12%
8%
26%
34%
51%
89%
12%
24%
6%
3%
8%
75%
29%
1%
*%
**
9%
20%
12%
18%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 205
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 99
Page 205
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH2 (QH53). Is the MAIN TV in your household an HDTV set or HD ready? (SINGLE CODE)
Base : Those with a TV in the household
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
589
444
336
780
1605
3509
198
675
98
120
241
3038
474
104
108
94
248
226
231
243
Effective Weighted Sample
412
261
221
482
1046
2374
172
439
62
73
169
2095
372
63
65
78
216
176
180
192
Total
343
203
186
389
856
2023
190
327
41
52
111
1891
330
32
19
9
143
186
158
172
15%
9%
8%
18%
39%
91%
9%
15%
**
2%
5%
85%
15%
1%
1%
**
6%
8%
7%
8%
Yes, the main TV in the
household is an HDTV set or HD
ready
241
137
81
219
522
1459
122
199
**
28
61
1387
188
19
8
**
90
98
101
87
70%
68%
44%
56%
61%
72%
64%
61%
**
54%
55%
73%
57%
59%
41%
**
63%
53%
64%
50%
cd
cd
c
g
hjk
o
o
rt
rt
15%
9%
5%
14%
33%
92%
8%
13%
**
2%
4%
88%
12%
1%
*%
**
6%
6%
6%
5%
No
85
56
78
134
276
474
61
110
**
19
40
427
111
10
9
**
47
64
44
67
25%
27%
42%
34%
32%
23%
32%
34%
**
37%
36%
23%
34%
33%
51%
**
33%
34%
28%
39%
ab
a
f
l
l
l
mnp
s
16%
10%
14%
25%
51%
88%
11%
20%
**
4%
7%
79%
21%
2%
2%
**
9%
12%
8%
12%
Don't know
17
10
27
37
59
90
6
18
**
5
10
77
31
3
1
**
6
24
12
19
5%
5%
14%
9%
7%
4%
3%
6%
**
9%
9%
4%
9%
8%
8%
**
4%
13%
7%
11%
abd
ab
l
mno
q
q
17%
10%
28%
38%
62%
93%
6%
19%
**
5%
10%
80%
32%
3%
2%
**
6%
25%
12%
20%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 206
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 100
Page 206
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH3 (QH54) Although you have an HDTV ready set, to actually watch TV channels and programmes that are broadcast in high definition, you need an HD set top box or a TV with built-in HDTV receiver. For the main TV set, does your household
have an HDTV service - from either Sky, Virgin Media, Freesat or Freeview? (SINGLE CODE)
Base : Those whose main TV set is an HDTV or HD-ready
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
414
287
138
425
949
2461
128
390
58
58
127
2202
268
67
46
44
156
112
150
118
Effective Weighted Sample
287
168
96
264
622
1675
110
257
37
35
94
1521
208
40
26
37
136
87
119
90
Total
241
137
81
219
522
1459
122
199
26
28
61
1387
188
19
8
4
90
98
101
87
15%
9%
5%
14%
33%
92%
8%
13%
**
**
4%
88%
12%
**
**
**
6%
6%
6%
5%
Yes
139
71
35
106
270
864
73
113
**
**
32
828
89
**
**
**
46
43
49
40
58%
52%
43%
49%
52%
59%
59%
57%
**
**
53%
60%
47%
**
**
**
51%
43%
49%
46%
cd
i
i
15%
8%
4%
11%
29%
92%
8%
12%
**
**
3%
88%
9%
**
**
**
5%
5%
5%
4%
No
97
58
44
102
236
561
48
81
**
**
27
529
90
**
**
**
41
49
45
45
40%
42%
54%
47%
45%
38%
40%
41%
**
**
45%
38%
48%
**
**
**
45%
50%
45%
51%
a
16%
10%
7%
17%
39%
92%
8%
13%
**
**
4%
87%
15%
**
**
**
7%
8%
7%
7%
Don't know
5
8
2
10
15
34
1
5
**
**
1
30
9
**
**
**
3
6
7
3
2%
6%
3%
5%
3%
2%
1%
3%
**
**
2%
2%
5%
**
**
**
4%
6%
7%
3%
15%
22%
7%
29%
44%
96%
4%
14%
**
**
3%
85%
27%
**
**
**
9%
17%
19%
7%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 207
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 101
Page 207
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH4 (QH57). Is the MAIN TV in your household 3D ready? IF NECESSARY - By this I mean that the TV can display pictures in 3D from specific channels (such as Sky 3D) or when watching 3D DVDs or Blue Ray disks or when playing 3D video
games. (SINGLE CODE)
Base : Those with a TV in the household
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
589
444
336
780
1605
3509
198
675
98
120
241
3038
474
104
108
94
248
226
231
243
Effective Weighted Sample
412
261
221
482
1046
2374
172
439
62
73
169
2095
372
63
65
78
216
176
180
192
Total
343
203
186
389
856
2023
190
327
41
52
111
1891
330
32
19
9
143
186
158
172
15%
9%
8%
18%
39%
91%
9%
15%
**
2%
5%
85%
15%
1%
1%
**
6%
8%
7%
8%
Yes, the main TV in the
household is 3D ready
22
6
3
9
39
131
12
19
**
3
6
127
6
3
*
**
5
2
5
2
7%
3%
2%
2%
5%
6%
6%
6%
**
5%
6%
7%
2%
8%
1%
**
3%
1%
3%
1%
bcd
mo
15%
4%
2%
6%
27%
91%
8%
13%
**
2%
4%
87%
4%
2%
*%
**
3%
1%
3%
1%
No
303
189
165
354
777
1826
175
299
**
48
100
1706
300
29
17
**
133
167
141
159
88%
93%
89%
91%
91%
90%
92%
91%
**
91%
90%
90%
91%
92%
92%
**
93%
90%
90%
93%
a
15%
9%
8%
18%
39%
91%
9%
15%
**
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Don't know
18
8
17
25
40
66
2
10
**
2
5
58
23
*
1
**
5
18
12
11
5%
4%
9%
6%
5%
3%
1%
3%
**
4%
4%
3%
7%
*%
7%
**
4%
9%
7%
6%
ab
n
n
n
q
26%
11%
26%
37%
59%
96%
3%
14%
**
3%
7%
85%
33%
*%
2%
**
8%
26%
17%
16%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 208
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 102
Page 208
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH5 (QH58). Do you or anyone in your household watch 3D content on your TV - whether from 3D TV channels, 3D DVDs or Blu Ray disks or 3D video games? (SINGLE CODE)
Base : Those whose main TV set is 3D ready
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
*a
~b
~c
~d
*e
f
~g
~h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
32
13
6
19
60
192
13
30
4
4
10
175
11
4
1
3
8
3
9
2
Effective Weighted Sample
22
8
5
13
45
134
12
21
2
4
8
123
10
3
1
2
7
3
8
2
Total
22
6
3
9
39
131
12
19
1
3
6
127
6
3
*
*
5
2
5
2
**
**
**
**
**
91%
**
**
**
**
**
87%
**
**
**
**
**
**
**
**
Yes
**
**
**
**
**
53
**
**
**
**
**
50
**
**
**
**
**
**
**
**
**
**
**
**
**
41%
**
**
**
**
**
39%
**
**
**
**
**
**
**
**
**
**
**
**
**
93%
**
**
**
**
**
86%
**
**
**
**
**
**
**
**
No
**
**
**
**
**
75
**
**
**
**
**
74
**
**
**
**
**
**
**
**
**
**
**
**
**
57%
**
**
**
**
**
58%
**
**
**
**
**
**
**
**
**
**
**
**
**
90%
**
**
**
**
**
89%
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
**
3
**
**
**
**
**
3
**
**
**
**
**
**
**
**
**
**
**
**
**
3%
**
**
**
**
**
3%
**
**
**
**
**
**
**
**
**
**
**
**
**
70%
**
**
**
**
**
72%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 209
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 103
Page 209
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH6 (QH59). SHOWCARD How often do you or anyone in your household watch 3D content on your TV? (SINGLE CODE)
Base : Those whose main TV set is 3D ready
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
*a
~b
~c
~d
*e
f
~g
~h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
32
13
6
19
60
192
13
30
4
4
10
175
11
4
1
3
8
3
9
2
Effective Weighted Sample
22
8
5
13
45
134
12
21
2
4
8
123
10
3
1
2
7
3
8
2
Total
22
6
3
9
39
131
12
19
1
3
6
127
6
3
*
*
5
2
5
2
**
**
**
**
**
91%
**
**
**
**
**
87%
**
**
**
**
**
**
**
**
Every day
**
**
**
**
**
8
**
**
**
**
**
7
**
**
**
**
**
**
**
**
**
**
**
**
**
6%
**
**
**
**
**
5%
**
**
**
**
**
**
**
**
**
**
**
**
**
89%
**
**
**
**
**
74%
**
**
**
**
**
**
**
**
Several times a week
**
**
**
**
**
13
**
**
**
**
**
14
**
**
**
**
**
**
**
**
**
**
**
**
**
10%
**
**
**
**
**
11%
**
**
**
**
**
**
**
**
**
**
**
**
**
94%
**
**
**
**
**
100%
**
**
**
**
**
**
**
**
At least once a week
**
**
**
**
**
6
**
**
**
**
**
7
**
**
**
**
**
**
**
**
**
**
**
**
**
5%
**
**
**
**
**
6%
**
**
**
**
**
**
**
**
**
**
**
**
**
83%
**
**
**
**
**
93%
**
**
**
**
**
**
**
**
At least once a month
**
**
**
**
**
16
**
**
**
**
**
12
**
**
**
**
**
**
**
**
**
**
**
**
**
12%
**
**
**
**
**
9%
**
**
**
**
**
**
**
**
**
**
**
**
**
100%
**
**
**
**
**
73%
**
**
**
**
**
**
**
**
A few times a year
**
**
**
**
**
7
**
**
**
**
**
8
**
**
**
**
**
**
**
**
**
**
**
**
**
6%
**
**
**
**
**
6%
**
**
**
**
**
**
**
**
**
**
**
**
**
86%
**
**
**
**
**
94%
**
**
**
**
**
**
**
**
Less than once a year
**
**
**
**
**
1
**
**
**
**
**
1
**
**
**
**
**
**
**
**
**
**
**
**
**
1%
**
**
**
**
**
1%
**
**
**
**
**
**
**
**
**
**
**
**
**
100%
**
**
**
**
**
100%
**
**
**
**
**
**
**
**
Never
**
**
**
**
**
75
**
**
**
**
**
74
**
**
**
**
**
**
**
**
**
**
**
**
**
57%
**
**
**
**
**
59%
**
**
**
**
**
**
**
**
**
**
**
**
**
90%
**
**
**
**
**
89%
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
**
4
**
**
**
**
**
4
**
**
**
**
**
**
**
**
**
**
**
**
**
3%
**
**
**
**
**
3%
**
**
**
**
**
**
**
**
**
**
**
**
**
73%
**
**
**
**
**
75%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 210
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 104
Page 210
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH7 (QH3). SHOWCARD Which of the following best describes your satellite TV service/s? (MULTI CODE)
Base : Those with Satellite TV
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
~p
q
*r
*s
*t
Unweighted total
258
153
74
227
567
1569
97
258
37
40
81
1408
132
32
39
24
91
41
69
63
Effective Weighted Sample
170
83
46
128
337
991
83
161
23
23
58
907
102
15
24
18
81
33
57
46
Total
134
75
37
112
291
845
94
113
16
18
36
829
97
7
5
2
54
43
49
49
14%
8%
**
12%
31%
90%
**
12%
**
**
**
88%
10%
**
**
**
**
**
**
**
Sky satellite dish to receive
subscription channels - you pay
a monthly subscription fee
112
56
**
87
242
733
**
93
**
**
**
729
74
**
**
**
**
**
**
**
83%
75%
**
78%
83%
87%
**
83%
**
**
**
88%
76%
**
**
**
**
**
**
**
jk
14%
7%
**
11%
29%
89%
**
11%
**
**
**
89%
9%
**
**
**
**
**
**
**
Sky satellite dish for free to air
services only - you pay no
monthly subscription fee
10
8
**
11
23
59
**
10
**
**
**
53
10
**
**
**
**
**
**
**
8%
11%
**
10%
8%
7%
**
9%
**
**
**
6%
10%
**
**
**
**
**
**
**
17%
13%
**
18%
36%
93%
**
15%
**
**
**
84%
16%
**
**
**
**
**
**
**
Freesat standard package with a
dish and standard set top box -
you do not pay a subscription fee
6
7
**
8
14
26
**
8
**
**
**
19
8
**
**
**
**
**
**
**
5%
10%
**
7%
5%
3%
**
8%
**
**
**
2%
8%
**
**
**
**
**
**
**
l
l
l
23%
26%
**
30%
53%
94%
**
31%
**
**
**
70%
30%
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 211
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 104
Page 211
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH7 (QH3). SHOWCARD Which of the following best describes your satellite TV service/s? (MULTI CODE)
Base : Those with Satellite TV
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
~p
q
*r
*s
*t
Unweighted total
258
153
74
227
567
1569
97
258
37
40
81
1408
132
32
39
24
91
41
69
63
Effective Weighted Sample
170
83
46
128
337
991
83
161
23
23
58
907
102
15
24
18
81
33
57
46
Total
134
75
37
112
291
845
94
113
16
18
36
829
97
7
5
2
54
43
49
49
14%
8%
**
12%
31%
90%
**
12%
**
**
**
88%
10%
**
**
**
**
**
**
**
Freesat HD package with a dish
and high definition (HD) set top
box - you do not pay a
subscription fee
3
3
**
3
4
12
**
1
**
**
**
12
3
**
**
**
**
**
**
**
2%
4%
**
3%
1%
1%
**
1%
**
**
**
1%
3%
**
**
**
**
**
**
**
21%
23%
**
23%
32%
94%
**
10%
**
**
**
90%
23%
**
**
**
**
**
**
**
Other satellite dish, showing
mainly non-English programmes
where you pay a monthly
subscription fee
*
-
**
-
1
5
**
1
**
**
**
4
-
**
**
**
**
**
**
**
*%
-%
**
-%
*%
1%
**
1%
**
**
**
1%
-%
**
**
**
**
**
**
**
l
6%
-%
**
-%
15%
97%
**
22%
**
**
**
80%
-%
**
**
**
**
**
**
**
Other satellite dish, showing
mainly non-English programmes
where you do not pay a monthly
subscription fee
-
1
**
1
1
2
**
1
**
**
**
1
1
**
**
**
**
**
**
**
-%
1%
**
1%
*%
*%
**
1%
**
**
**
*%
1%
**
**
**
**
**
**
**
l
l
-%
30%
**
30%
48%
100%
**
54%
**
**
**
48%
30%
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 212
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 104
Page 212
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH7 (QH3). SHOWCARD Which of the following best describes your satellite TV service/s? (MULTI CODE)
Base : Those with Satellite TV
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
~p
q
*r
*s
*t
Unweighted total
258
153
74
227
567
1569
97
258
37
40
81
1408
132
32
39
24
91
41
69
63
Effective Weighted Sample
170
83
46
128
337
991
83
161
23
23
58
907
102
15
24
18
81
33
57
46
Total
134
75
37
112
291
845
94
113
16
18
36
829
97
7
5
2
54
43
49
49
14%
8%
**
12%
31%
90%
**
12%
**
**
**
88%
10%
**
**
**
**
**
**
**
Broadband satellite - satellite
provided for the use of
broadband internet access but
used to access free to air
satellite programmes
-
-
**
-
-
*
**
-
**
**
**
*
-
**
**
**
**
**
**
**
-%
-%
**
-%
-%
*%
**
-%
**
**
**
*%
-%
**
**
**
**
**
**
**
-%
-%
**
-%
-%
100%
**
-%
**
**
**
100%
-%
**
**
**
**
**
**
**
PAY SATELLITE
112
56
**
87
243
738
**
94
**
**
**
734
74
**
**
**
**
**
**
**
84%
75%
**
78%
84%
87%
**
84%
**
**
**
88%
76%
**
**
**
**
**
**
**
j
14%
7%
**
11%
29%
89%
**
11%
**
**
**
89%
9%
**
**
**
**
**
**
**
Don't know
4
2
**
4
9
17
**
3
**
**
**
15
4
**
**
**
**
**
**
**
3%
2%
**
4%
3%
2%
**
2%
**
**
**
2%
4%
**
**
**
**
**
**
**
21%
10%
**
22%
49%
95%
**
14%
**
**
**
85%
21%
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 213
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 105
Page 213
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH9 (QH4). SHOWCARD Which, if any, of these channels do you subscribe to through your Sky satellite service? (MULTI CODE)
Base : Those with paid for Sky Satellite TV
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
~j
*k
l
m
~n
~o
~p
*q
*r
*s
*t
Unweighted total
217
120
61
181
472
1368
88
215
34
29
63
1241
100
30
29
22
67
33
52
48
Effective Weighted Sample
143
59
41
99
278
859
76
133
21
15
45
797
76
14
17
17
59
26
43
35
Total
112
56
31
87
242
733
85
93
14
13
28
729
74
7
4
2
39
35
37
37
14%
7%
**
11%
29%
89%
**
11%
**
**
**
89%
9%
**
**
**
**
**
**
**
Sky Sports 1 only
3
3
**
3
6
18
**
2
**
**
**
18
3
**
**
**
**
**
**
**
2%
5%
**
3%
3%
2%
**
2%
**
**
**
3%
4%
**
**
**
**
**
**
**
12%
14%
**
14%
29%
88%
**
11%
**
**
**
89%
13%
**
**
**
**
**
**
**
Sky Sports 2 only
1
1
**
1
2
3
**
1
**
**
**
4
1
**
**
**
**
**
**
**
1%
2%
**
1%
1%
*%
**
1%
**
**
**
1%
1%
**
**
**
**
**
**
**
f
21%
20%
**
20%
43%
56%
**
23%
**
**
**
79%
20%
**
**
**
**
**
**
**
Sky Sports Pack (Sky Sports 1,
2, 3 and 4)
38
23
**
32
77
280
**
30
**
**
**
268
27
**
**
**
**
**
**
**
34%
41%
**
37%
32%
38%
**
33%
**
**
**
37%
37%
**
**
**
**
**
**
**
g
r
13%
8%
**
11%
26%
94%
**
10%
**
**
**
90%
9%
**
**
**
**
**
**
**
Sky Movies 1 only (Comedy,
Family, Classics, Modern
Greats, Drama & Romance)
3
1
**
2
8
27
**
2
**
**
**
31
1
**
**
**
**
**
**
**
2%
2%
**
2%
3%
4%
**
3%
**
**
**
4%
2%
**
**
**
**
**
**
**
8%
3%
**
6%
24%
82%
**
7%
**
**
**
93%
4%
**
**
**
**
**
**
**
Sky Movies 2 only (Comedy,
Indie, Sci-Fi & Horror, Crime &
Thriller, Action & Adventure)
1
2
**
3
5
10
**
2
**
**
**
11
2
**
**
**
**
**
**
**
1%
4%
**
3%
2%
1%
**
2%
**
**
**
2%
3%
**
**
**
**
**
**
**
7%
16%
**
19%
41%
77%
**
14%
**
**
**
86%
19%
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 214
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 105
Page 214
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH9 (QH4). SHOWCARD Which, if any, of these channels do you subscribe to through your Sky satellite service? (MULTI CODE)
Base : Those with paid for Sky Satellite TV
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
~j
*k
l
m
~n
~o
~p
*q
*r
*s
*t
Unweighted total
217
120
61
181
472
1368
88
215
34
29
63
1241
100
30
29
22
67
33
52
48
Effective Weighted Sample
143
59
41
99
278
859
76
133
21
15
45
797
76
14
17
17
59
26
43
35
Total
112
56
31
87
242
733
85
93
14
13
28
729
74
7
4
2
39
35
37
37
14%
7%
**
11%
29%
89%
**
11%
**
**
**
89%
9%
**
**
**
**
**
**
**
Sky Movies Pack (All Sky
Movies channels in Sky Movies
1 and 2, plus Premiere and
Disney Cinemagic)
27
14
**
20
71
233
**
22
**
**
**
228
17
**
**
**
**
**
**
**
24%
25%
**
23%
29%
32%
**
24%
**
**
**
31%
23%
**
**
**
**
**
**
**
g
11%
6%
**
8%
29%
94%
**
9%
**
**
**
91%
7%
**
**
**
**
**
**
**
Sky+ HD (High Definition
channels through Sky+ HD box)
39
20
**
26
53
259
**
25
**
**
**
256
23
**
**
**
**
**
**
**
35%
36%
**
30%
22%
35%
**
26%
**
**
**
35%
32%
**
**
**
**
**
**
**
g
14%
7%
**
9%
19%
93%
**
9%
**
**
**
91%
8%
**
**
**
**
**
**
**
ANY SKY SPORTS
41
27
**
36
85
301
**
34
**
**
**
291
31
**
**
**
**
**
**
**
37%
48%
**
41%
35%
41%
**
36%
**
**
**
40%
42%
**
**
**
**
**
**
**
c
g
r
13%
8%
**
11%
26%
93%
**
10%
**
**
**
90%
10%
**
**
**
**
**
**
**
ANY SKY MOVIES
31
17
**
25
84
270
**
26
**
**
**
270
21
**
**
**
**
**
**
**
28%
31%
**
28%
35%
37%
**
28%
**
**
**
37%
29%
**
**
**
**
**
**
**
g
10%
6%
**
8%
29%
92%
**
9%
**
**
**
91%
7%
**
**
**
**
**
**
**
SKY SPORTS AND SKY
MOVIES
15
13
**
16
46
171
**
16
**
**
**
162
14
**
**
**
**
**
**
**
14%
22%
**
19%
19%
23%
**
17%
**
**
**
22%
19%
**
**
**
**
**
**
**
g
9%
7%
**
9%
26%
96%
**
9%
**
**
**
91%
8%
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 215
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 105
Page 215
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH9 (QH4). SHOWCARD Which, if any, of these channels do you subscribe to through your Sky satellite service? (MULTI CODE)
Base : Those with paid for Sky Satellite TV
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
~j
*k
l
m
~n
~o
~p
*q
*r
*s
*t
Unweighted total
217
120
61
181
472
1368
88
215
34
29
63
1241
100
30
29
22
67
33
52
48
Effective Weighted Sample
143
59
41
99
278
859
76
133
21
15
45
797
76
14
17
17
59
26
43
35
Total
112
56
31
87
242
733
85
93
14
13
28
729
74
7
4
2
39
35
37
37
14%
7%
**
11%
29%
89%
**
11%
**
**
**
89%
9%
**
**
**
**
**
**
**
Basic package only
35
18
**
31
94
215
**
38
**
**
**
208
25
**
**
**
**
**
**
**
32%
31%
**
35%
39%
29%
**
40%
**
**
**
29%
33%
**
**
**
**
**
**
**
l
l
14%
7%
**
13%
38%
87%
**
15%
**
**
**
85%
10%
**
**
**
**
**
**
**
None of these
1
1
**
1
4
13
**
3
**
**
**
13
1
**
**
**
**
**
**
**
1%
1%
**
2%
2%
2%
**
3%
**
**
**
2%
2%
**
**
**
**
**
**
**
9%
3%
**
9%
25%
79%
**
17%
**
**
**
84%
9%
**
**
**
**
**
**
**
Don't know
1
1
**
1
6
18
**
1
**
**
**
19
1
**
**
**
**
**
**
**
1%
2%
**
1%
2%
2%
**
1%
**
**
**
3%
1%
**
**
**
**
**
**
**
4%
5%
**
5%
28%
90%
**
4%
**
**
**
96%
5%
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 216
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 106
Page 216
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH9 (QH5). SHOWCARD Which, if any, of these channels do you subscribe to through your Cable TV service? (MULTI CODE)
Base : Those with Cable TV
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
*b
~c
*d
e
f
*g
*h
~i
~j
~k
l
*m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
94
45
16
61
177
461
34
69
9
12
21
427
40
5
8
8
23
17
23
17
Effective Weighted Sample
74
32
12
43
132
362
31
55
6
10
18
337
33
5
7
7
20
14
19
14
Total
66
21
10
31
107
333
31
44
5
6
13
320
26
2
2
1
13
13
14
13
**
**
**
**
30%
92%
**
**
**
**
**
88%
**
**
**
**
**
**
**
**
Sky Sports channels
**
**
**
**
17
74
**
**
**
**
**
72
**
**
**
**
**
**
**
**
**
**
**
**
16%
22%
**
**
**
**
**
22%
**
**
**
**
**
**
**
**
bd
**
**
**
**
22%
94%
**
**
**
**
**
92%
**
**
**
**
**
**
**
**
Sky Movies channels
**
**
**
**
10
50
**
**
**
**
**
48
**
**
**
**
**
**
**
**
**
**
**
**
10%
15%
**
**
**
**
**
15%
**
**
**
**
**
**
**
**
d
**
**
**
**
21%
98%
**
**
**
**
**
94%
**
**
**
**
**
**
**
**
High Definition channel through
V+ HD box
**
**
**
**
26
115
**
**
**
**
**
115
**
**
**
**
**
**
**
**
**
**
**
**
24%
35%
**
**
**
**
**
36%
**
**
**
**
**
**
**
**
h
**
**
**
**
21%
94%
**
**
**
**
**
94%
**
**
**
**
**
**
**
**
Basic package only
**
**
**
**
61
151
**
**
**
**
**
138
**
**
**
**
**
**
**
**
**
**
**
**
56%
45%
**
**
**
**
**
43%
**
**
**
**
**
**
**
**
a
l
**
**
**
**
36%
91%
**
**
**
**
**
83%
**
**
**
**
**
**
**
**
None of these
**
**
**
**
7
17
**
**
**
**
**
18
**
**
**
**
**
**
**
**
**
**
**
**
6%
5%
**
**
**
**
**
6%
**
**
**
**
**
**
**
**
**
**
**
**
33%
86%
**
**
**
**
**
92%
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
4
14
**
**
**
**
**
12
**
**
**
**
**
**
**
**
**
**
**
**
4%
4%
**
**
**
**
**
4%
**
**
**
**
**
**
**
**
**
**
**
**
31%
94%
**
**
**
**
**
86%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 217
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 107
Page 217
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH10A (QR1A). Does your household have Sky+? (SINGLE CODE)
Base : Those with Sky TV
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
*k
l
m
*n
*o
~p
q
*r
*s
*t
Unweighted total
240
141
72
213
537
1495
94
241
35
38
71
1348
119
32
39
23
81
38
62
57
Effective Weighted Sample
158
72
45
117
315
938
81
150
22
21
51
864
90
15
24
18
72
30
51
41
Total
125
66
36
102
272
802
92
104
15
17
31
792
87
7
5
2
47
40
43
44
14%
7%
**
11%
30%
89%
**
12%
**
**
**
88%
10%
**
**
**
**
**
**
**
Yes
90
44
**
62
175
608
**
72
**
**
**
593
55
**
**
**
**
**
**
**
72%
67%
**
61%
64%
76%
**
69%
**
**
**
75%
63%
**
**
**
**
**
**
**
c
g
14%
7%
**
9%
26%
91%
**
11%
**
**
**
89%
8%
**
**
**
**
**
**
**
No
32
18
**
33
84
162
**
30
**
**
**
156
27
**
**
**
**
**
**
**
26%
28%
**
32%
31%
20%
**
29%
**
**
**
20%
31%
**
**
**
**
**
**
**
a
l
l
17%
10%
**
18%
45%
87%
**
16%
**
**
**
84%
15%
**
**
**
**
**
**
**
Don't know
3
3
**
6
13
32
**
3
**
**
**
43
5
**
**
**
**
**
**
**
2%
5%
**
6%
5%
4%
**
2%
**
**
**
5%
6%
**
**
**
**
**
**
**
a
f
6%
7%
**
14%
29%
70%
**
6%
**
**
**
95%
12%
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 218
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 108
Page 218
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH10B (QR1B). Does your household have V+? (SINGLE CODE)
Base : Those with Cable TV
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
*b
~c
*d
e
f
*g
*h
~i
~j
~k
l
*m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
94
45
16
61
177
461
34
69
9
12
21
427
40
5
8
8
23
17
23
17
Effective Weighted Sample
74
32
12
43
132
362
31
55
6
10
18
337
33
5
7
7
20
14
19
14
Total
66
21
10
31
107
333
31
44
5
6
13
320
26
2
2
1
13
13
14
13
**
**
**
**
30%
92%
**
**
**
**
**
88%
**
**
**
**
**
**
**
**
Yes
**
**
**
**
58
201
**
**
**
**
**
189
**
**
**
**
**
**
**
**
**
**
**
**
55%
60%
**
**
**
**
**
59%
**
**
**
**
**
**
**
**
**
**
**
**
27%
93%
**
**
**
**
**
87%
**
**
**
**
**
**
**
**
No
**
**
**
**
46
121
**
**
**
**
**
119
**
**
**
**
**
**
**
**
**
**
**
**
43%
36%
**
**
**
**
**
37%
**
**
**
**
**
**
**
**
**
**
**
**
34%
90%
**
**
**
**
**
88%
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
3
11
**
**
**
**
**
11
**
**
**
**
**
**
**
**
**
**
**
**
3%
3%
**
**
**
**
**
4%
**
**
**
**
**
**
**
**
**
**
**
**
26%
89%
**
**
**
**
**
95%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 219
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 109
Page 219
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH10C (QR1C). Does your Freesat set top box allow you to record and store TV programmes, and also pause and rewind live TV programmes? (SINGLE CODE)
Base : Those with Freesat
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
*e
*f
~g
~h
~i
~j
~k
*l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
17
13
2
15
31
67
2
17
2
3
8
52
14
-
-
1
10
4
9
5
Effective Weighted Sample
13
12
1
13
21
47
2
11
1
3
5
37
13
-
-
1
9
4
8
4
Total
9
10
1
11
18
38
2
10
1
3
4
31
11
-
-
*
7
4
8
3
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
-%
**
**
**
**
**
Yes
**
**
**
**
**
**
**
**
**
**
**
**
**
-
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
-%
**
**
**
**
**
No
**
**
**
**
**
**
**
**
**
**
**
**
**
-
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
-%
**
**
**
**
**
Don't know
**
**
**
**
**
**
**
**
**
**
**
**
**
-
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
-%
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 220
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 110
Page 220
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH10D (QR1D). Does your Freeview box or Freeview TV set allow to record and store TV programmes, and also pause and rewind live TV programmes (this includes Freeview Playback and Freeview Plus boxes)? (SINGLE CODE)
Base : Those with Freeview
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
*g
h
*i
j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
342
285
224
509
988
2010
80
409
56
84
148
xx-xxxx-xxxx
308
70
69
62
152
156
156
152
Effective Weighted Sample
232
174
154
325
638
1311
65
258
34
52
102
1113
248
46
42
51
134
124
122
126
Total
193
124
128
253
501
1082
69
196
23
37
68
959
211
23
12
6
89
123
106
105
17%
11%
11%
22%
43%
94%
**
17%
**
**
6%
83%
18%
**
**
**
8%
11%
9%
9%
Yes
39
24
18
42
64
172
**
27
**
**
14
147
37
**
**
**
18
19
23
14
20%
19%
14%
17%
13%
16%
**
14%
**
**
21%
15%
18%
**
**
**
20%
16%
21%
14%
g
o
o
22%
14%
10%
24%
37%
99%
**
16%
**
**
8%
84%
21%
**
**
**
10%
11%
13%
8%
No
141
95
100
195
408
852
**
158
**
**
47
761
162
**
**
**
66
96
76
86
73%
76%
78%
77%
81%
79%
**
81%
**
**
70%
79%
77%
**
**
**
75%
78%
72%
82%
f
k
k
mn
mn
15%
10%
11%
21%
44%
93%
**
17%
**
**
5%
83%
18%
**
**
**
7%
10%
8%
9%
Don't know
13
6
10
16
29
58
**
11
**
**
6
51
13
**
**
**
5
8
7
5
7%
5%
8%
6%
6%
5%
**
6%
**
**
9%
5%
6%
**
**
**
5%
6%
7%
5%
p
21%
9%
17%
26%
47%
94%
**
18%
**
**
10%
82%
20%
**
**
**
8%
12%
12%
8%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 221
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 111
Page 221
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH10E (QR1E). Does your broadband TV service allow you to record and store TV programmes, and also pause and rewind live TV programmes? (SINGLE CODE)
Base : Those with Broadband TV
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
~e
*f
~g
~h
~i
~j
~k
*l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
9
4
2
6
17
76
3
14
-
3
2
65
2
2
1
1
2
-
2
-
Effective Weighted Sample
6
2
2
4
11
45
3
10
-
2
1
38
2
1
1
1
2
-
2
-
Total
2
1
1
2
8
36
3
7
-
2
*
32
2
1
*
*
2
-
2
-
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
-%
**
-%
Yes
**
**
**
**
**
**
**
**
-
**
**
**
**
**
**
**
**
-
**
-
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
-%
**
-%
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
-%
**
-%
No
**
**
**
**
**
**
**
**
-
**
**
**
**
**
**
**
**
-
**
-
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
-%
**
-%
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
-%
**
-%
Don't know
**
**
**
**
**
**
**
**
-
**
**
**
**
**
**
**
**
-
**
-
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
-%
**
-%
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
-%
**
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 222
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 112
Page 222
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
DVR HOUSEHOLD OWNERSHIP
Base : Those with Sky TV/ Cable TV/ Freesat/ Freeview/ Broadband TV
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
*p
q
r
s
t
Unweighted total
573
422
287
709
1504
3367
193
620
83
110
220
2946
439
101
104
65
236
203
218
221
Effective Weighted Sample
401
253
198
450
997
2296
167
409
55
69
157
2042
348
62
63
53
207
160
172
176
Total
334
196
165
361
816
1963
184
309
38
50
104
1845
306
30
18
7
138
168
149
156
16%
9%
8%
17%
38%
91%
9%
14%
**
2%
5%
86%
14%
1%
1%
**
6%
8%
7%
7%
DVR IN HOUSEHOLD
164
82
39
120
299
984
75
128
**
22
42
935
105
9
5
**
54
51
60
46
49%
42%
23%
33%
37%
50%
41%
42%
**
43%
40%
51%
34%
29%
26%
**
39%
30%
40%
29%
cd
cd
c
g
hk
t
t
15%
8%
4%
11%
28%
93%
7%
12%
**
2%
4%
88%
10%
1%
*%
**
5%
5%
6%
4%
NO DVR IN HOUSEHOLD
156
107
113
220
485
914
96
174
**
27
58
836
184
18
13
**
77
107
83
101
47%
55%
68%
61%
59%
47%
52%
56%
**
54%
56%
45%
60%
60%
72%
**
56%
63%
55%
65%
a
ab
a
l
l
15%
11%
11%
22%
48%
90%
9%
17%
**
3%
6%
83%
18%
2%
1%
**
8%
11%
8%
10%
UNSURE
14
7
13
20
33
65
14
6
**
2
4
74
17
3
*
**
7
10
7
9
4%
4%
8%
6%
4%
3%
7%
2%
**
3%
3%
4%
5%
10%
1%
**
5%
6%
5%
6%
ab
f
h
o
17%
9%
17%
26%
42%
82%
17%
8%
**
2%
4%
92%
21%
4%
*%
**
8%
13%
9%
12%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 223
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 113
Page 223
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH11 (QR5). SHOWCARD How often, if ever, do you use your DVR to watch recorded programmes? (SINGLE CODE)
Base : Those who own a DVR
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
*g
h
*i
*j
k
l
m
*n
*o
~p
q
*r
s
*t
Unweighted total
280
165
65
230
549
1665
80
256
37
46
81
1490
148
31
33
18
91
57
90
58
Effective Weighted Sample
198
93
49
142
348
1122
70
170
24
27
62
1018
115
19
18
15
81
43
73
43
Total
164
82
39
120
299
984
75
128
17
22
42
935
105
9
5
1
54
51
60
46
15%
8%
**
11%
28%
93%
**
12%
**
**
**
88%
10%
**
**
**
**
**
**
**
Every day
62
22
**
31
92
373
**
59
**
**
**
338
28
**
**
**
**
**
**
**
37%
27%
**
25%
31%
38%
**
46%
**
**
**
36%
26%
**
**
**
**
**
**
**
d
l
16%
6%
**
8%
23%
94%
**
15%
**
**
**
86%
7%
**
**
**
**
**
**
**
A few times a week
42
29
**
39
89
275
**
25
**
**
**
260
33
**
**
**
**
**
**
**
26%
35%
**
32%
30%
28%
**
20%
**
**
**
28%
31%
**
**
**
**
**
**
**
g
h
15%
10%
**
14%
31%
96%
**
9%
**
**
**
91%
11%
**
**
**
**
**
**
**
Once a week
13
6
**
8
28
88
**
11
**
**
**
91
8
**
**
**
**
**
**
**
8%
7%
**
7%
9%
9%
**
9%
**
**
**
10%
7%
**
**
**
**
**
**
**
f
13%
6%
**
8%
27%
86%
**
11%
**
**
**
89%
8%
**
**
**
**
**
**
**
A few times a month
12
5
**
7
19
61
**
6
**
**
**
59
6
**
**
**
**
**
**
**
7%
6%
**
6%
6%
6%
**
5%
**
**
**
6%
6%
**
**
**
**
**
**
**
18%
8%
**
10%
29%
94%
**
10%
**
**
**
90%
9%
**
**
**
**
**
**
**
Once a month
5
3
**
4
9
22
**
4
**
**
**
20
4
**
**
**
**
**
**
**
3%
3%
**
3%
3%
2%
**
3%
**
**
**
2%
3%
**
**
**
**
**
**
**
19%
12%
**
16%
36%
93%
**
16%
**
**
**
84%
15%
**
**
**
**
**
**
**
Less often
8
6
**
9
15
49
**
8
**
**
**
44
8
**
**
**
**
**
**
**
5%
8%
**
8%
5%
5%
**
6%
**
**
**
5%
8%
**
**
**
**
**
**
**
15%
12%
**
18%
30%
96%
**
15%
**
**
**
85%
16%
**
**
**
**
**
**
**
Never
16
9
**
16
27
66
**
10
**
**
**
71
14
**
**
**
**
**
**
**
10%
11%
**
14%
9%
7%
**
8%
**
**
**
8%
13%
**
**
**
**
**
**
**
a
f
q
19%
11%
**
20%
33%
81%
**
13%
**
**
**
87%
17%
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 224
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 113
Page 224
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH11 (QR5). SHOWCARD How often, if ever, do you use your DVR to watch recorded programmes? (SINGLE CODE)
Base : Those who own a DVR
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
*g
h
*i
*j
k
l
m
*n
*o
~p
q
*r
s
*t
Unweighted total
280
165
65
230
549
1665
80
256
37
46
81
1490
148
31
33
18
91
57
90
58
Effective Weighted Sample
198
93
49
142
348
1122
70
170
24
27
62
1018
115
19
18
15
81
43
73
43
Total
164
82
39
120
299
984
75
128
17
22
42
935
105
9
5
1
54
51
60
46
15%
8%
**
11%
28%
93%
**
12%
**
**
**
88%
10%
**
**
**
**
**
**
**
Don't know
8
3
**
6
20
49
**
5
**
**
**
51
6
**
**
**
**
**
**
**
5%
3%
**
5%
7%
5%
**
4%
**
**
**
6%
5%
**
**
**
**
**
**
**
14%
5%
**
11%
35%
88%
**
8%
**
**
**
92%
10%
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 225
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 114
Page 225
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH12 (QR9). SHOWCARD When you watch recordings you have made with your DVR, how often, if at all, do you fast forward through the adverts? (SINGLE CODE)
Base : Those who own a DVR
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
*g
h
*i
*j
k
l
m
*n
*o
~p
q
*r
s
*t
Unweighted total
280
165
65
230
549
1665
80
256
37
46
81
1490
148
31
33
18
91
57
90
58
Effective Weighted Sample
198
93
49
142
348
1122
70
170
24
27
62
1018
115
19
18
15
81
43
73
43
Total
164
82
39
120
299
984
75
128
17
22
42
935
105
9
5
1
54
51
60
46
15%
8%
**
11%
28%
93%
**
12%
**
**
**
88%
10%
**
**
**
**
**
**
**
I always or almost always fast
forward through the adverts
116
57
**
78
202
730
**
93
**
**
**
673
70
**
**
**
**
**
**
**
70%
70%
**
65%
68%
74%
**
73%
**
**
**
72%
66%
**
**
**
**
**
**
**
c
c
g
15%
8%
**
10%
26%
95%
**
12%
**
**
**
88%
9%
**
**
**
**
**
**
**
I fast forward through the adverts
about half the time
17
8
**
11
32
97
**
16
**
**
**
103
9
**
**
**
**
**
**
**
11%
10%
**
9%
11%
10%
**
12%
**
**
**
11%
9%
**
**
**
**
**
**
**
f
15%
7%
**
9%
27%
81%
**
13%
**
**
**
87%
8%
**
**
**
**
**
**
**
I never or hardly ever fast
forward through the adverts
7
4
**
7
17
39
**
5
**
**
**
36
5
**
**
**
**
**
**
**
4%
5%
**
6%
6%
4%
**
4%
**
**
**
4%
5%
**
**
**
**
**
**
**
16%
10%
**
17%
40%
93%
**
13%
**
**
**
87%
13%
**
**
**
**
**
**
**
I never play back programmes
recorded from channels with
adverts
4
5
**
8
11
29
**
4
**
**
**
31
7
**
**
**
**
**
**
**
3%
6%
**
6%
4%
3%
**
3%
**
**
**
3%
6%
**
**
**
**
**
**
**
k
12%
15%
**
23%
31%
85%
**
10%
**
**
**
90%
19%
**
**
**
**
**
**
**
Don't know
20
6
**
16
36
88
**
10
**
**
**
91
14
**
**
**
**
**
**
**
12%
8%
**
14%
12%
9%
**
8%
**
**
**
10%
14%
**
**
**
**
**
**
**
abd
20%
6%
**
16%
36%
87%
**
10%
**
**
**
90%
14%
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 226
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 115
Page 226
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH13 (QR14). SHOWCARD When you watch television, which, if any, of these do you usually do first? (SINGLE CODE)
Base : Those who own a DVR
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
*g
h
*i
*j
k
l
m
*n
*o
~p
q
*r
s
*t
Unweighted total
280
165
65
230
549
1665
80
256
37
46
81
1490
148
31
33
18
91
57
90
58
Effective Weighted Sample
198
93
49
142
348
1122
70
170
24
27
62
1018
115
19
18
15
81
43
73
43
Total
164
82
39
120
299
984
75
128
17
22
42
935
105
9
5
1
54
51
60
46
15%
8%
**
11%
28%
93%
**
12%
**
**
**
88%
10%
**
**
**
**
**
**
**
Check live TV (what is being
broadcast at that time)
96
52
**
75
171
592
**
84
**
**
**
548
65
**
**
**
**
**
**
**
58%
64%
**
62%
57%
60%
**
65%
**
**
**
59%
62%
**
**
**
**
**
**
**
15%
8%
**
12%
27%
94%
**
13%
**
**
**
87%
10%
**
**
**
**
**
**
**
Check recorded TV (see what
you have recorded on your DVR)
14
5
**
5
25
92
**
15
**
**
**
87
5
**
**
**
**
**
**
**
8%
6%
**
4%
8%
9%
**
11%
**
**
**
9%
5%
**
**
**
**
**
**
**
13%
5%
**
5%
24%
90%
**
14%
**
**
**
86%
5%
**
**
**
**
**
**
**
Check on-demand services such
as BBC iPlayer, ITV Player, Sky
Anytime+, Virgin on demand
1
-
**
-
4
10
**
2
**
**
**
9
-
**
**
**
**
**
**
**
1%
-%
**
-%
1%
1%
**
1%
**
**
**
1%
-%
**
**
**
**
**
**
**
9%
-%
**
-%
40%
100%
**
16%
**
**
**
84%
-%
**
**
**
**
**
**
**
It depends/ no set routine
38
18
**
27
74
221
**
24
**
**
**
216
23
**
**
**
**
**
**
**
23%
22%
**
22%
25%
22%
**
19%
**
**
**
23%
22%
**
**
**
**
**
**
**
16%
7%
**
11%
31%
92%
**
10%
**
**
**
90%
10%
**
**
**
**
**
**
**
Don't know
16
7
**
14
25
69
**
4
**
**
**
75
12
**
**
**
**
**
**
**
10%
8%
**
11%
9%
7%
**
3%
**
**
**
8%
11%
**
**
**
**
**
**
**
h
20%
9%
**
17%
32%
87%
**
5%
**
**
**
95%
15%
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 227
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 116
Page 227
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH14 (QH42A). Do you ever watch TV programmes 'on demand' through your TV service? (READ EXPLANATION IF NECESSARY)
Base : Those with multichannel TV
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
*p
q
r
s
t
Unweighted total
574
423
287
710
1509
3380
193
624
83
110
223
2955
440
101
104
65
237
203
218
222
Effective Weighted Sample
402
254
198
451
1002
2308
167
413
55
69
160
2050
349
62
63
53
208
160
172
177
Total
335
197
165
362
820
1972
184
311
38
50
106
1852
306
30
18
7
139
168
149
157
16%
9%
8%
17%
38%
91%
9%
14%
**
2%
5%
86%
14%
1%
1%
**
6%
8%
7%
7%
Yes
67
22
12
35
119
477
42
48
**
9
14
474
31
2
2
**
15
16
18
12
20%
11%
8%
10%
14%
24%
23%
16%
**
18%
13%
26%
10%
7%
9%
**
11%
9%
12%
8%
bcd
hk
13%
4%
2%
7%
23%
91%
8%
9%
**
2%
3%
91%
6%
*%
*%
**
3%
3%
4%
2%
No
264
170
143
313
679
1458
140
254
**
38
89
1347
264
27
16
**
121
142
123
140
79%
86%
87%
87%
83%
74%
76%
82%
**
75%
84%
73%
86%
90%
88%
**
88%
85%
82%
89%
a
a
a
l
l
m
16%
11%
9%
20%
42%
91%
9%
16%
**
2%
6%
84%
16%
2%
1%
**
8%
9%
8%
9%
Don't know
5
4
9
14
23
38
2
9
**
4
3
31
12
1
1
**
2
10
8
4
1%
2%
6%
4%
3%
2%
1%
3%
**
7%
3%
2%
4%
3%
3%
**
2%
6%
5%
3%
a
a
l
l
q
12%
11%
24%
35%
57%
95%
4%
22%
**
9%
7%
79%
31%
2%
2%
**
6%
25%
20%
11%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 228
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 117
Page 228
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH15 (QH42B). How often, if ever, do you use your 'on demand' TV service to watch TV programmes after they've been shown?
Base : Those who ever watch TV programmes 'on demand' through their TV service
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
*b
~c
*d
e
f
*g
h
~i
~j
~k
l
*m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
105
43
18
61
200
719
44
94
13
18
26
671
42
8
8
3
26
16
27
15
Effective Weighted Sample
74
27
14
41
140
515
38
64
9
12
21
491
34
5
5
3
24
13
22
12
Total
67
22
12
35
119
477
42
48
7
9
14
474
31
2
2
*
15
16
18
12
13%
**
**
**
23%
91%
**
**
**
**
**
91%
**
**
**
**
**
**
**
**
Every day
10
**
**
**
16
55
**
**
**
**
**
52
**
**
**
**
**
**
**
**
15%
**
**
**
13%
12%
**
**
**
**
**
11%
**
**
**
**
**
**
**
**
17%
**
**
**
28%
95%
**
**
**
**
**
89%
**
**
**
**
**
**
**
**
A few times a week
20
**
**
**
40
150
**
**
**
**
**
154
**
**
**
**
**
**
**
**
31%
**
**
**
34%
31%
**
**
**
**
**
33%
**
**
**
**
**
**
**
**
h
12%
**
**
**
25%
92%
**
**
**
**
**
94%
**
**
**
**
**
**
**
**
Once a week
7
**
**
**
17
75
**
**
**
**
**
77
**
**
**
**
**
**
**
**
10%
**
**
**
15%
16%
**
**
**
**
**
16%
**
**
**
**
**
**
**
**
8%
**
**
**
21%
89%
**
**
**
**
**
90%
**
**
**
**
**
**
**
**
A few times a month
10
**
**
**
18
87
**
**
**
**
**
89
**
**
**
**
**
**
**
**
15%
**
**
**
16%
18%
**
**
**
**
**
19%
**
**
**
**
**
**
**
**
11%
**
**
**
19%
92%
**
**
**
**
**
93%
**
**
**
**
**
**
**
**
Once a month
7
**
**
**
5
36
**
**
**
**
**
35
**
**
**
**
**
**
**
**
11%
**
**
**
4%
7%
**
**
**
**
**
7%
**
**
**
**
**
**
**
**
18%
**
**
**
11%
90%
**
**
**
**
**
88%
**
**
**
**
**
**
**
**
Less often
12
**
**
**
18
69
**
**
**
**
**
61
**
**
**
**
**
**
**
**
18%
**
**
**
16%
14%
**
**
**
**
**
13%
**
**
**
**
**
**
**
**
l
17%
**
**
**
25%
94%
**
**
**
**
**
83%
**
**
**
**
**
**
**
**
Don't know
*
**
**
**
3
4
**
**
**
**
**
7
**
**
**
**
**
**
**
**
*%
**
**
**
3%
1%
**
**
**
**
**
1%
**
**
**
**
**
**
**
**
f
2%
**
**
**
53%
65%
**
**
**
**
**
100%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 229
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 118
Page 229
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH16 (QH43A). Do you ever watch TV programmes online or download programmes from UK TV broadcasters' website (such as BBC iPlayer, ITV Player, Channel 4 On-Demand/ 4OD, Demand Five, or Sky Player) after they've been shown? I don't
mean watching live programmes online.
Base : Those with access to the internet at home or elsewhere
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
446
260
80
340
974
2780
179
385
44
54
114
2579
231
33
44
32
149
82
147
84
Effective Weighted Sample
310
157
55
212
644
1898
155
253
28
34
83
1789
179
19
27
26
131
65
115
65
Total
269
134
54
188
558
xx-xxxx-xxxx
172
206
21
28
56
1667
169
9
7
3
88
81
101
68
14%
7%
**
10%
30%
90%
9%
11%
**
**
3%
89%
9%
**
**
**
5%
**
5%
**
Yes
88
30
**
36
147
645
61
77
**
**
13
632
34
**
**
**
18
**
23
**
33%
23%
**
19%
26%
38%
35%
37%
**
**
23%
38%
20%
**
**
**
20%
**
22%
**
bcd
k
k
12%
4%
**
5%
21%
91%
9%
11%
**
**
2%
89%
5%
**
**
**
3%
**
3%
**
No
177
102
**
148
402
1015
111
128
**
**
43
1006
133
**
**
**
71
**
76
**
66%
76%
**
79%
72%
60%
65%
62%
**
**
77%
60%
79%
**
**
**
80%
**
75%
**
a
a
a
hl
16%
9%
**
13%
35%
90%
10%
11%
**
**
4%
89%
12%
**
**
**
6%
**
7%
**
Don't know
4
1
**
3
9
32
*
2
**
**
-
30
2
**
**
**
-
**
2
**
1%
1%
**
1%
2%
2%
*%
1%
**
**
-%
2%
1%
**
**
**
-%
**
2%
**
11%
4%
**
9%
28%
100%
1%
5%
**
**
-%
93%
8%
**
**
**
-%
**
8%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 230
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 119
Page 230
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH17 (QH43B). How often, if ever, do you watch TV programmes online or download from UK TV broadcasters' websites after they've been shown?
Base : Those who ever watch TV programmes online or download from UK TV broadcasters' websites
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
*b
~c
*d
e
f
*g
h
~i
~j
~k
l
*m
~n
~o
~p
*q
~r
*s
~t
Unweighted total
128
59
10
69
241
957
61
116
13
11
27
903
53
6
7
3
34
19
41
12
Effective Weighted Sample
96
38
7
45
166
684
52
81
9
8
19
650
39
4
4
3
30
14
32
9
Total
88
30
6
36
147
645
61
77
8
8
13
632
34
1
1
*
18
16
23
11
12%
**
**
**
21%
91%
**
11%
**
**
**
89%
**
**
**
**
**
**
**
**
Every day
3
**
**
**
10
28
**
2
**
**
**
28
**
**
**
**
**
**
**
**
3%
**
**
**
7%
4%
**
3%
**
**
**
5%
**
**
**
**
**
**
**
**
9%
**
**
**
33%
93%
**
7%
**
**
**
93%
**
**
**
**
**
**
**
**
A few times a week
15
**
**
**
38
141
**
23
**
**
**
130
**
**
**
**
**
**
**
**
18%
**
**
**
26%
22%
**
29%
**
**
**
21%
**
**
**
**
**
**
**
**
10%
**
**
**
25%
93%
**
15%
**
**
**
86%
**
**
**
**
**
**
**
**
Once a week
15
**
**
**
26
124
**
14
**
**
**
124
**
**
**
**
**
**
**
**
18%
**
**
**
18%
19%
**
19%
**
**
**
20%
**
**
**
**
**
**
**
**
11%
**
**
**
19%
90%
**
10%
**
**
**
90%
**
**
**
**
**
**
**
**
A few times a month
13
**
**
**
29
148
**
12
**
**
**
153
**
**
**
**
**
**
**
**
15%
**
**
**
20%
23%
**
15%
**
**
**
24%
**
**
**
**
**
**
**
**
8%
**
**
**
18%
90%
**
7%
**
**
**
93%
**
**
**
**
**
**
**
**
Once a month
13
**
**
**
16
84
**
11
**
**
**
77
**
**
**
**
**
**
**
**
15%
**
**
**
11%
13%
**
15%
**
**
**
12%
**
**
**
**
**
**
**
**
15%
**
**
**
18%
95%
**
13%
**
**
**
87%
**
**
**
**
**
**
**
**
Less often
28
**
**
**
28
117
**
14
**
**
**
116
**
**
**
**
**
**
**
**
32%
**
**
**
19%
18%
**
18%
**
**
**
18%
**
**
**
**
**
**
**
**
21%
**
**
**
21%
90%
**
11%
**
**
**
89%
**
**
**
**
**
**
**
**
Don't know
*
**
**
**
*
4
**
1
**
**
**
3
**
**
**
**
**
**
**
**
*%
**
**
**
*%
1%
**
1%
**
**
**
*%
**
**
**
**
**
**
**
**
9%
**
**
**
12%
97%
**
21%
**
**
**
83%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 231
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 120
Page 231
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH18 (QH62). Are any of your TV sets "Smart TVs"? These are new types of TV that are connected to the internet and can stream video directly onto your television screen, without the need for a computer, set-top box or games console. IF
NECESSARY - It's a TV that allows you to surf the internet and stream movies, TV shows and videos using services such as BBC iPlayer,LoveFilm and YouTube. They are also sometimes referred to as a Connected TV or a Hybrid TV.
Base : Those with a TV in the household
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
589
444
336
780
1605
3509
198
675
98
120
241
3038
474
104
108
94
248
226
231
243
Effective Weighted Sample
412
261
221
482
1046
2374
172
439
62
73
169
2095
372
63
65
78
216
176
180
192
Total
343
203
186
389
856
2023
190
327
41
52
111
1891
330
32
19
9
143
186
158
172
15%
9%
8%
18%
39%
91%
9%
15%
**
2%
5%
85%
15%
1%
1%
**
6%
8%
7%
8%
Yes
14
9
1
9
30
108
7
14
**
3
3
101
9
*
*
**
5
4
6
3
4%
4%
*%
2%
3%
5%
4%
4%
**
5%
3%
5%
3%
*%
1%
**
3%
2%
4%
2%
c
c
12%
8%
1%
8%
26%
94%
6%
12%
**
2%
3%
88%
8%
*%
*%
**
4%
4%
5%
3%
No
320
188
174
362
800
1866
183
305
**
48
104
1748
305
30
18
**
136
168
145
160
93%
93%
93%
93%
93%
92%
96%
93%
**
93%
94%
92%
92%
96%
97%
**
95%
90%
92%
93%
16%
9%
8%
18%
39%
91%
9%
15%
**
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Don't know
9
6
12
17
27
49
*
8
**
1
3
41
16
1
*
**
2
14
6
9
3%
3%
6%
4%
3%
2%
*%
2%
**
2%
3%
2%
5%
3%
2%
**
1%
7%
4%
5%
a
g
q
q
18%
12%
24%
36%
54%
100%
*%
16%
**
3%
7%
84%
32%
2%
1%
**
4%
28%
13%
19%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 232
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 121
Page 232
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH19 (QH63). SHOWCARD Which, if any, of the uses shown on this card have you used your "Smart TV" set for in the last 12 months? Please don't include anything you've done using an additional device to play the content, such as a games
console or computer. (MULTI CODE)
Base : Those with a 'Smart TV' in the household
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
*e
f
~g
~h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
20
15
3
18
42
152
7
21
1
3
8
138
15
1
1
1
9
6
11
4
Effective Weighted Sample
17
11
2
13
31
112
6
15
1
2
5
103
12
1
1
1
8
5
9
3
Total
14
9
1
9
30
108
7
14
1
3
3
101
9
*
*
*
5
4
6
3
**
**
**
**
**
94%
**
**
**
**
**
88%
**
**
**
**
**
**
**
**
Watching TV live - i.e. at the
same time as it is broadcast, and
not something you've recorded
**
**
**
**
**
55
**
**
**
**
**
51
**
**
**
**
**
**
**
**
**
**
**
**
**
51%
**
**
**
**
**
50%
**
**
**
**
**
**
**
**
**
**
**
**
**
95%
**
**
**
**
**
87%
**
**
**
**
**
**
**
**
Catch-up services - watch
programmes or films recently
broadcast (e.g. using the BBC
iPlayer)
**
**
**
**
**
50
**
**
**
**
**
47
**
**
**
**
**
**
**
**
**
**
**
**
**
47%
**
**
**
**
**
46%
**
**
**
**
**
**
**
**
**
**
**
**
**
97%
**
**
**
**
**
90%
**
**
**
**
**
**
**
**
Watching TV you've previously
recorded
**
**
**
**
**
45
**
**
**
**
**
40
**
**
**
**
**
**
**
**
**
**
**
**
**
41%
**
**
**
**
**
40%
**
**
**
**
**
**
**
**
**
**
**
**
**
94%
**
**
**
**
**
85%
**
**
**
**
**
**
**
**
Applications that come with the
TV that allow you to watch
programmes and video clips
(e.g. YouTube, Amazon video)
**
**
**
**
**
23
**
**
**
**
**
24
**
**
**
**
**
**
**
**
**
**
**
**
**
22%
**
**
**
**
**
23%
**
**
**
**
**
**
**
**
**
**
**
**
**
93%
**
**
**
**
**
93%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 233
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 121
Page 233
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH19 (QH63). SHOWCARD Which, if any, of the uses shown on this card have you used your "Smart TV" set for in the last 12 months? Please don't include anything you've done using an additional device to play the content, such as a games
console or computer. (MULTI CODE)
Base : Those with a 'Smart TV' in the household
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
*e
f
~g
~h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
20
15
3
18
42
152
7
21
1
3
8
138
15
1
1
1
9
6
11
4
Effective Weighted Sample
17
11
2
13
31
112
6
15
1
2
5
103
12
1
1
1
8
5
9
3
Total
14
9
1
9
30
108
7
14
1
3
3
101
9
*
*
*
5
4
6
3
**
**
**
**
**
94%
**
**
**
**
**
88%
**
**
**
**
**
**
**
**
Video on-demand services - e.g.
a service which may provide
films (such as those recently
available on DVD), classic TV
shows and other content
**
**
**
**
**
21
**
**
**
**
**
19
**
**
**
**
**
**
**
**
**
**
**
**
**
20%
**
**
**
**
**
19%
**
**
**
**
**
**
**
**
**
**
**
**
**
100%
**
**
**
**
**
90%
**
**
**
**
**
**
**
**
Browse the internet - e.g. online
shopping, checking emails,
social networking sites
**
**
**
**
**
21
**
**
**
**
**
18
**
**
**
**
**
**
**
**
**
**
**
**
**
19%
**
**
**
**
**
18%
**
**
**
**
**
**
**
**
**
**
**
**
**
100%
**
**
**
**
**
86%
**
**
**
**
**
**
**
**
Applications that come with the
TV that allow you to play games
**
**
**
**
**
13
**
**
**
**
**
12
**
**
**
**
**
**
**
**
**
**
**
**
**
12%
**
**
**
**
**
12%
**
**
**
**
**
**
**
**
**
**
**
**
**
100%
**
**
**
**
**
92%
**
**
**
**
**
**
**
**
Making voice calls using the
internet
**
**
**
**
**
4
**
**
**
**
**
4
**
**
**
**
**
**
**
**
**
**
**
**
**
4%
**
**
**
**
**
4%
**
**
**
**
**
**
**
**
**
**
**
**
**
100%
**
**
**
**
**
97%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 234
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 121
Page 234
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QH19 (QH63). SHOWCARD Which, if any, of the uses shown on this card have you used your "Smart TV" set for in the last 12 months? Please don't include anything you've done using an additional device to play the content, such as a games
console or computer. (MULTI CODE)
Base : Those with a 'Smart TV' in the household
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
~a
~b
~c
~d
*e
f
~g
~h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
20
15
3
18
42
152
7
21
1
3
8
138
15
1
1
1
9
6
11
4
Effective Weighted Sample
17
11
2
13
31
112
6
15
1
2
5
103
12
1
1
1
8
5
9
3
Total
14
9
1
9
30
108
7
14
1
3
3
101
9
*
*
*
5
4
6
3
**
**
**
**
**
94%
**
**
**
**
**
88%
**
**
**
**
**
**
**
**
None of these
**
**
**
**
**
24
**
**
**
**
**
22
**
**
**
**
**
**
**
**
**
**
**
**
**
22%
**
**
**
**
**
22%
**
**
**
**
**
**
**
**
**
**
**
**
**
89%
**
**
**
**
**
83%
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
**
4
**
**
**
**
**
4
**
**
**
**
**
**
**
**
**
**
**
**
**
4%
**
**
**
**
**
4%
**
**
**
**
**
**
**
**
**
**
**
**
**
100%
**
**
**
**
**
98%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 235
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 122
Page 235
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SUMMARY OF THOSE WHO WATCH NON-LINEAR PROGRAMMING
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
WATCH PROGRAMMES
RECORDED ON DVR
141
70
28
98
252
869
57
113
16
20
36
812
86
7
4
**
46
40
52
34
41%
35%
15%
25%
29%
42%
29%
34%
37%
38%
32%
42%
26%
23%
21%
**
31%
22%
32%
20%
cd
cd
c
g
hk
p
p
rt
rt
15%
8%
3%
11%
27%
94%
6%
12%
2%
2%
4%
88%
9%
1%
*%
**
5%
4%
6%
4%
WATCH TV PROGRAMMES ON
DEMAND THROUGH TV
SERVICE
67
22
12
35
119
477
42
48
7
9
14
474
31
2
2
**
15
16
18
12
19%
11%
7%
9%
14%
23%
22%
14%
16%
17%
13%
25%
9%
7%
8%
**
10%
8%
11%
7%
bcd
hk
p
13%
4%
2%
7%
23%
91%
8%
9%
1%
2%
3%
91%
6%
*%
*%
**
3%
3%
4%
2%
WATCH TV PROGRAMMES
ONLINE FROM TV
BROADCASTERS' WEBSITES
88
30
6
36
147
645
61
77
8
8
13
632
34
1
1
**
18
16
23
11
25%
15%
3%
9%
17%
31%
31%
23%
19%
15%
11%
33%
10%
4%
7%
**
12%
8%
14%
6%
bcd
cd
c
k
hijk
t
t
12%
4%
1%
5%
21%
91%
9%
11%
1%
1%
2%
89%
5%
*%
*%
**
3%
2%
3%
2%
ANY NON-LINEAR
PROGRAMMING
195
92
40
131
363
1220
103
160
21
26
46
1168
117
8
5
**
60
57
71
46
56%
45%
21%
33%
42%
59%
53%
48%
48%
48%
41%
61%
35%
26%
26%
**
41%
31%
44%
27%
bcd
cd
c
hijk
p
rt
rt
15%
7%
3%
10%
27%
92%
8%
12%
2%
2%
4%
88%
9%
1%
*%
**
5%
4%
5%
3%
NONE
152
113
149
262
506
835
92
174
22
27
66
754
217
23
14
**
87
130
90
127
44%
55%
79%
67%
58%
41%
47%
52%
52%
52%
59%
39%
65%
74%
74%
**
59%
69%
56%
73%
a
abd
ab
l
l
l
l
m
qs
qs
16%
12%
16%
28%
54%
90%
10%
19%
2%
3%
7%
81%
23%
3%
1%
**
9%
14%
10%
14%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 236
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 123
Page 236
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QCHECK. Can I just check that you have the following services? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Landline phone
321
194
185
379
698
1746
152
290
40
51
102
1613
322
30
18
**
141
180
158
163
93%
95%
98%
96%
80%
85%
78%
87%
93%
96%
90%
84%
96%
96%
98%
**
96%
97%
99%
94%
a
a
g
l
hl
l
t
17%
10%
10%
20%
37%
92%
8%
15%
2%
3%
5%
85%
17%
2%
1%
**
7%
9%
8%
9%
Mobile phone
316
169
99
268
702
1879
188
263
28
38
84
1812
234
16
12
**
112
123
119
115
91%
83%
52%
68%
81%
91%
97%
79%
64%
72%
74%
94%
70%
50%
64%
**
76%
66%
74%
66%
bcd
cd
c
f
i
hijk
n
n
rt
15%
8%
5%
13%
34%
91%
9%
13%
1%
2%
4%
87%
11%
1%
1%
**
5%
6%
6%
6%
Fixed Broadband internet access
243
127
48
175
450
1476
136
177
20
26
49
1444
158
8
6
**
83
76
94
64
70%
62%
25%
44%
52%
72%
70%
53%
46%
49%
43%
75%
47%
27%
31%
**
56%
41%
59%
37%
bcd
cd
c
k
hijk
nop
rt
rt
15%
8%
3%
11%
28%
91%
8%
11%
1%
2%
3%
89%
10%
1%
*%
**
5%
5%
6%
4%
Mobile broadband internet
access
24
8
2
10
70
258
31
30
4
1
6
260
9
1
*
**
6
3
6
3
7%
4%
1%
3%
8%
13%
16%
9%
10%
3%
5%
14%
3%
2%
3%
**
4%
1%
3%
2%
cd
hjk
8%
3%
1%
3%
24%
89%
11%
10%
2%
*%
2%
90%
3%
*%
*%
**
2%
1%
2%
1%
Narrowband internet access
3
1
1
3
5
13
1
2
*
1
1
12
2
-
-
**
2
*
2
1
1%
1%
1%
1%
1%
1%
1%
1%
*%
1%
1%
1%
1%
-%
-%
**
1%
*%
1%
*%
20%
11%
8%
18%
40%
94%
7%
15%
*%
5%
9%
85%
18%
-%
-%
**
16%
2%
14%
4%
TV service with additional
channels you pay to receive
188
86
53
139
391
1152
126
158
21
25
48
1123
117
10
8
**
61
56
60
56
54%
42%
28%
35%
45%
56%
64%
47%
48%
48%
43%
58%
35%
33%
45%
**
41%
30%
38%
32%
bcd
c
f
hk
r
15%
7%
4%
11%
31%
90%
10%
12%
2%
2%
4%
88%
9%
1%
1%
**
5%
4%
5%
4%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 237
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 123
Page 237
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QCHECK. Can I just check that you have the following services? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
No, none of these
2
-
1
1
11
13
-
6
*
*
2
7
1
-
-
**
1
-
-
1
1%
-%
*%
*%
1%
1%
-%
2%
*%
*%
2%
*%
*%
-%
-%
**
*%
-%
-%
*%
l
l
m
18%
-%
7%
7%
86%
100%
-%
43%
1%
2%
15%
54%
5%
-%
-%
**
5%
-%
-%
5%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 238
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 124
Page 238
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QDM. And which, if any, of these services are you primarily or jointly responsible for - in terms of deciding which supplier or network to use? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Landline phone
298
179
168
347
612
1496
127
256
36
48
94
1371
293
29
17
**
136
157
148
145
86%
88%
89%
88%
71%
73%
65%
77%
83%
90%
83%
71%
88%
93%
92%
**
92%
84%
92%
83%
g
l
l
hl
l
rt
rt
18%
11%
10%
21%
38%
92%
8%
16%
2%
3%
6%
84%
18%
2%
1%
**
8%
10%
9%
9%
Mobile phone
288
151
89
239
606
1633
168
236
22
33
76
1572
209
13
11
**
103
106
106
103
83%
74%
47%
61%
70%
79%
86%
71%
52%
63%
68%
82%
63%
42%
59%
**
70%
57%
66%
59%
bcd
cd
c
f
i
i
hijk
n
n
n
rt
16%
8%
5%
13%
34%
90%
9%
13%
1%
2%
4%
87%
12%
1%
1%
**
6%
6%
6%
6%
Fixed Broadband internet access
222
113
39
152
373
1212
111
147
17
23
43
1184
137
7
5
**
76
61
87
50
64%
55%
21%
39%
43%
59%
57%
44%
39%
44%
38%
62%
41%
22%
30%
**
52%
33%
54%
29%
bcd
cd
c
hijk
np
rt
rt
17%
8%
3%
11%
28%
91%
8%
11%
1%
2%
3%
89%
10%
1%
*%
**
6%
5%
7%
4%
Mobile broadband internet
access
17
5
2
7
41
151
21
17
2
1
3
155
6
1
*
**
4
2
4
2
5%
2%
1%
2%
5%
7%
11%
5%
5%
2%
3%
8%
2%
2%
3%
**
3%
1%
3%
1%
cd
hk
10%
3%
1%
4%
24%
88%
13%
10%
1%
1%
2%
91%
3%
*%
*%
**
2%
1%
2%
1%
Narrowband internet access
3
-
1
1
4
6
1
2
*
1
1
5
1
-
-
**
1
-
1
-
1%
-%
1%
*%
*%
*%
1%
1%
*%
1%
1%
*%
*%
-%
-%
**
1%
-%
1%
-%
38%
-%
15%
15%
55%
89%
14%
28%
1%
9%
16%
72%
15%
-%
-%
**
15%
-%
15%
-%
TV service with additional
channels you pay to receive
164
69
49
118
314
906
93
133
18
23
43
869
97
10
8
**
53
44
50
48
47%
34%
26%
30%
36%
44%
48%
40%
41%
43%
38%
45%
29%
30%
43%
**
36%
24%
31%
28%
bcd
h
m
r
16%
7%
5%
12%
31%
90%
9%
13%
2%
2%
4%
87%
10%
1%
1%
**
5%
4%
5%
5%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 239
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 124
Page 239
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QDM. And which, if any, of these services are you primarily or jointly responsible for - in terms of deciding which supplier or network to use? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
None of these
19
10
15
25
81
152
11
24
3
3
8
138
23
*
1
**
6
17
5
18
6%
5%
8%
6%
9%
7%
6%
7%
6%
6%
7%
7%
7%
2%
4%
**
4%
9%
3%
10%
qs
qs
12%
6%
9%
15%
50%
94%
7%
15%
2%
2%
5%
85%
14%
*%
*%
**
3%
11%
3%
11%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 240
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 125
Page 240
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QG1. Do you receive more than one of these services as part of an overall deal or package from the same supplier? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Yes
199
103
47
151
377
1163
109
138
18
20
44
1142
136
7
5
**
71
65
77
60
57%
51%
25%
38%
43%
57%
56%
41%
41%
38%
39%
59%
41%
22%
27%
**
48%
35%
48%
34%
cd
cd
c
hijk
nop
rt
rt
16%
8%
4%
12%
29%
91%
9%
11%
1%
2%
3%
89%
11%
1%
*%
**
6%
5%
6%
5%
No
143
97
137
234
471
843
80
190
26
32
67
730
190
24
13
**
72
118
81
109
41%
47%
72%
59%
54%
41%
41%
57%
59%
60%
60%
38%
57%
76%
71%
**
49%
63%
50%
63%
abd
ab
l
l
l
l
m
m
m
qs
qs
16%
11%
15%
25%
51%
91%
9%
21%
3%
3%
7%
79%
21%
3%
1%
**
8%
13%
9%
12%
Don't know
5
4
5
9
20
50
5
5
-
1
2
50
8
1
*
**
4
4
3
5
1%
2%
3%
2%
2%
2%
3%
2%
-%
2%
2%
3%
2%
3%
2%
**
3%
2%
2%
3%
8%
7%
10%
17%
37%
91%
10%
10%
-%
2%
3%
90%
14%
1%
1%
**
7%
7%
5%
9%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 241
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 126
Page 241
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QG2 (QG3A). SHOWCARD Thinking about the service package you consider to be the main one, or the one your household spends the most on... Please could you tell me which services are part of this deal or package you have with the same
supplier? (MULTI CODE)
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
~n
*o
~p
q
*r
s
*t
Unweighted total
328
198
74
272
658
1889
115
261
34
41
87
1746
187
28
34
23
117
70
109
78
Effective Weighted Sample
232
119
53
172
441
1309
100
179
24
27
64
1227
146
15
20
19
102
55
86
61
Total
199
103
47
151
377
1163
109
138
18
20
44
1142
136
7
5
2
71
65
77
60
16%
8%
**
12%
29%
91%
9%
11%
**
**
**
89%
11%
**
**
**
6%
**
6%
**
Landline phone
191
99
**
146
348
1070
93
125
**
**
**
1045
133
**
**
**
69
**
75
**
96%
96%
**
97%
92%
92%
85%
90%
**
**
**
91%
98%
**
**
**
97%
**
97%
**
g
16%
9%
**
13%
30%
92%
8%
11%
**
**
**
89%
11%
**
**
**
6%
**
6%
**
One mobile phone
15
6
**
10
29
77
8
13
**
**
**
71
8
**
**
**
4
**
3
**
7%
6%
**
6%
8%
7%
7%
9%
**
**
**
6%
6%
**
**
**
5%
**
4%
**
17%
8%
**
11%
35%
91%
9%
16%
**
**
**
85%
10%
**
**
**
4%
**
4%
**
More than one mobile phone
7
2
**
2
7
31
1
4
**
**
**
28
2
**
**
**
2
**
1
**
4%
2%
**
1%
2%
3%
1%
3%
**
**
**
2%
1%
**
**
**
2%
**
1%
**
23%
5%
**
6%
23%
96%
4%
13%
**
**
**
87%
5%
**
**
**
5%
**
3%
**
Internet - Fixed Broadband
access
172
96
**
133
326
1062
98
116
**
**
**
1052
122
**
**
**
64
**
72
**
87%
93%
**
88%
86%
91%
90%
84%
**
**
**
92%
89%
**
**
**
90%
**
94%
**
c
hk
t
15%
8%
**
11%
28%
91%
8%
10%
**
**
**
90%
10%
**
**
**
6%
**
6%
**
Internet - Mobile Broadband
access
6
1
**
1
13
35
5
6
**
**
**
34
1
**
**
**
1
**
-
**
3%
1%
**
1%
3%
3%
5%
4%
**
**
**
3%
*%
**
**
**
1%
**
-%
**
14%
3%
**
3%
32%
88%
13%
15%
**
**
**
85%
1%
**
**
**
1%
**
-%
**
Internet - not broadband access
2
-
**
1
3
3
-
2
**
**
**
1
1
**
**
**
1
**
1
**
1%
-%
**
1%
1%
*%
-%
1%
**
**
**
*%
1%
**
**
**
1%
**
1%
**
l
l
l
50%
-%
**
35%
85%
100%
-%
58%
**
**
**
43%
35%
**
**
**
35%
**
35%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 242
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 126
Page 242
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QG2 (QG3A). SHOWCARD Thinking about the service package you consider to be the main one, or the one your household spends the most on... Please could you tell me which services are part of this deal or package you have with the same
supplier? (MULTI CODE)
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
~n
*o
~p
q
*r
s
*t
Unweighted total
328
198
74
272
658
1889
115
261
34
41
87
1746
187
28
34
23
117
70
109
78
Effective Weighted Sample
232
119
53
172
441
1309
100
179
24
27
64
1227
146
15
20
19
102
55
86
61
Total
199
103
47
151
377
1163
109
138
18
20
44
1142
136
7
5
2
71
65
77
60
16%
8%
**
12%
29%
91%
9%
11%
**
**
**
89%
11%
**
**
**
6%
**
6%
**
TV service
92
29
**
42
152
527
50
57
**
**
**
521
37
**
**
**
18
**
18
**
46%
28%
**
28%
40%
45%
46%
41%
**
**
**
46%
27%
**
**
**
25%
**
24%
**
bcd
16%
5%
**
7%
26%
91%
9%
10%
**
**
**
90%
6%
**
**
**
3%
**
3%
**
Don't know
1
1
**
1
3
9
3
2
**
**
**
10
1
**
**
**
-
**
1
**
*%
1%
**
*%
1%
1%
2%
1%
**
**
**
1%
*%
**
**
**
-%
**
1%
**
5%
5%
**
5%
28%
74%
23%
15%
**
**
**
85%
5%
**
**
**
-%
**
5%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 243
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 127
Page 243
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QG2 (QG3A). SHOWCARD Thinking about the service package you consider to be the main one, or the one your household spends the most on... Please could you tell me which services are part of this deal or package you have with the same
supplier? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Landline phone
191
99
47
146
348
1070
93
125
15
20
42
1045
133
6
5
**
69
64
75
59
55%
49%
25%
37%
40%
52%
48%
37%
36%
38%
37%
54%
40%
20%
27%
**
47%
34%
46%
34%
cd
cd
c
hijk
nop
rt
rt
16%
9%
4%
13%
30%
92%
8%
11%
1%
2%
4%
89%
11%
1%
*%
**
6%
5%
6%
5%
One mobile phone
15
6
3
10
29
77
8
13
1
3
5
71
8
1
*
**
4
4
3
5
4%
3%
2%
2%
3%
4%
4%
4%
3%
5%
4%
4%
2%
3%
2%
**
3%
2%
2%
3%
17%
8%
4%
11%
35%
91%
9%
16%
2%
3%
6%
85%
10%
1%
*%
**
4%
5%
4%
6%
More than one mobile phone
7
2
*
2
7
31
1
4
-
1
1
28
2
-
-
**
2
-
1
1
2%
1%
*%
*%
1%
2%
1%
1%
-%
1%
1%
1%
*%
-%
-%
**
1%
-%
1%
*%
cd
23%
5%
1%
6%
23%
96%
4%
13%
-%
2%
4%
87%
5%
-%
-%
**
5%
-%
3%
2%
Internet - Fixed Broadband
access
172
96
37
133
326
1062
98
116
15
17
35
1052
122
5
4
**
64
58
72
50
50%
47%
20%
34%
38%
52%
50%
35%
35%
33%
31%
55%
37%
17%
23%
**
44%
31%
45%
29%
cd
cd
c
hijk
nop
rt
rt
15%
8%
3%
11%
28%
91%
8%
10%
1%
1%
3%
90%
10%
*%
*%
**
6%
5%
6%
4%
Internet - Mobile Broadband
access
6
1
-
1
13
35
5
6
-
-
1
34
1
*
*
**
1
-
-
1
2%
1%
-%
*%
1%
2%
3%
2%
-%
-%
1%
2%
*%
2%
1%
**
*%
-%
-%
*%
d
14%
3%
-%
3%
32%
88%
13%
15%
-%
-%
3%
85%
1%
1%
1%
**
1%
-%
-%
1%
Internet - not broadband access
2
-
1
1
3
3
-
2
-
1
1
1
1
-
-
**
1
-
1
-
*%
-%
1%
*%
*%
*%
-%
1%
-%
1%
1%
*%
*%
-%
-%
**
1%
-%
1%
-%
l
l
l
50%
-%
35%
35%
85%
100%
-%
58%
-%
20%
38%
43%
35%
-%
-%
**
35%
-%
35%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 244
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 127
Page 244
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QG2 (QG3A). SHOWCARD Thinking about the service package you consider to be the main one, or the one your household spends the most on... Please could you tell me which services are part of this deal or package you have with the same
supplier? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
TV service
92
29
13
42
152
527
50
57
9
9
16
521
37
2
2
**
18
19
18
19
27%
14%
7%
11%
18%
26%
26%
17%
21%
17%
14%
27%
11%
6%
11%
**
12%
10%
11%
11%
bcd
c
hjk
16%
5%
2%
7%
26%
91%
9%
10%
2%
2%
3%
90%
6%
*%
*%
**
3%
3%
3%
3%
Don't know
1
1
-
1
3
9
3
2
-
-
-
10
1
-
-
**
-
1
1
-
*%
*%
-%
*%
*%
*%
1%
1%
-%
-%
-%
1%
*%
-%
-%
**
-%
*%
*%
-%
5%
5%
-%
5%
28%
74%
23%
15%
-%
-%
-%
85%
5%
-%
-%
**
-%
5%
5%
-%
DO NOT HAVE A PACKAGE/
BUNDLE OF SERVICES
148
101
142
243
491
892
86
196
26
33
69
780
197
25
14
**
76
122
84
114
43%
49%
75%
62%
57%
43%
44%
59%
59%
62%
61%
41%
59%
78%
73%
**
52%
65%
52%
66%
abd
ab
l
l
l
l
m
m
m
qs
qs
15%
10%
15%
25%
50%
91%
9%
20%
3%
3%
7%
80%
20%
3%
1%
**
8%
12%
9%
12%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 245
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 128
Page 245
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QG3 (QG3D). Which supplier do you use for this package of services? (SINGLE CODE)
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
~n
*o
~p
q
*r
s
*t
Unweighted total
328
198
74
272
658
1889
115
261
34
41
87
1746
187
28
34
23
117
70
109
78
Effective Weighted Sample
232
119
53
172
441
1309
100
179
24
27
64
1227
146
15
20
19
102
55
86
61
Total
199
103
47
151
377
1163
109
138
18
20
44
1142
136
7
5
2
71
65
77
60
16%
8%
**
12%
29%
91%
9%
11%
**
**
**
89%
11%
**
**
**
6%
**
6%
**
Virgin Media (previously NTL/
Telewest)
68
18
**
29
92
317
31
37
**
**
**
312
25
**
**
**
10
**
13
**
34%
18%
**
19%
24%
27%
28%
27%
**
**
**
27%
18%
**
**
**
15%
**
16%
**
bd
20%
5%
**
8%
26%
91%
9%
11%
**
**
**
90%
7%
**
**
**
3%
**
4%
**
BT
55
34
**
54
101
308
22
38
**
**
**
296
49
**
**
**
24
**
28
**
28%
33%
**
36%
27%
26%
20%
27%
**
**
**
26%
36%
**
**
**
33%
**
36%
**
a
17%
10%
**
16%
31%
93%
7%
11%
**
**
**
89%
15%
**
**
**
7%
**
8%
**
Sky
34
13
**
16
75
272
28
26
**
**
**
275
15
**
**
**
10
**
7
**
17%
13%
**
11%
20%
23%
26%
18%
**
**
**
24%
11%
**
**
**
13%
**
9%
**
k
k
11%
4%
**
5%
25%
90%
9%
8%
**
**
**
92%
5%
**
**
**
3%
**
2%
**
Talk Talk/ Carphone Warehouse
33
28
**
36
67
173
22
26
**
**
**
171
35
**
**
**
17
**
22
**
17%
27%
**
24%
18%
15%
20%
19%
**
**
**
15%
26%
**
**
**
23%
**
29%
**
a
l
17%
14%
**
18%
34%
88%
11%
13%
**
**
**
87%
18%
**
**
**
8%
**
11%
**
Orange
3
2
**
2
7
23
-
4
**
**
**
19
2
**
**
**
2
**
1
**
1%
2%
**
1%
2%
2%
-%
3%
**
**
**
2%
1%
**
**
**
2%
**
1%
**
12%
8%
**
9%
31%
100%
-%
19%
**
**
**
82%
7%
**
**
**
7%
**
4%
**
O2
*
1
**
2
6
14
2
2
**
**
**
14
1
**
**
**
1
**
1
**
*%
1%
**
1%
2%
1%
2%
1%
**
**
**
1%
1%
**
**
**
2%
**
1%
**
1%
6%
**
12%
38%
88%
14%
11%
**
**
**
90%
9%
**
**
**
9%
**
6%
**
AOL
*
2
**
3
6
11
-
1
**
**
**
10
3
**
**
**
3
**
1
**
*%
2%
**
2%
1%
1%
-%
1%
**
**
**
1%
2%
**
**
**
4%
**
2%
**
l
3%
20%
**
26%
50%
100%
-%
8%
**
**
**
93%
26%
**
**
**
26%
**
12%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 246
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 128
Page 246
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QG3 (QG3D). Which supplier do you use for this package of services? (SINGLE CODE)
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
~n
*o
~p
q
*r
s
*t
Unweighted total
328
198
74
272
658
1889
115
261
34
41
87
1746
187
28
34
23
117
70
109
78
Effective Weighted Sample
232
119
53
172
441
1309
100
179
24
27
64
1227
146
15
20
19
102
55
86
61
Total
199
103
47
151
377
1163
109
138
18
20
44
1142
136
7
5
2
71
65
77
60
16%
8%
**
12%
29%
91%
9%
11%
**
**
**
89%
11%
**
**
**
6%
**
6%
**
Post Office
2
1
**
3
4
7
-
-
**
**
**
7
3
**
**
**
3
**
1
**
1%
1%
**
2%
1%
1%
-%
-%
**
**
**
1%
2%
**
**
**
4%
**
2%
**
35%
8%
**
37%
62%
100%
-%
-%
**
**
**
100%
37%
**
**
**
37%
**
20%
**
Other
3
5
**
5
14
34
2
5
**
**
**
33
4
**
**
**
2
**
3
**
1%
4%
**
3%
4%
3%
2%
3%
**
**
**
3%
3%
**
**
**
3%
**
3%
**
8%
12%
**
13%
37%
92%
7%
12%
**
**
**
88%
11%
**
**
**
5%
**
7%
**
Don't know
-
*
**
*
4
5
1
1
**
**
**
5
*
**
**
**
*
**
*
**
-%
*%
**
*%
1%
*%
1%
1%
**
**
**
*%
*%
**
**
**
*%
**
*%
**
-%
5%
**
5%
72%
80%
21%
15%
**
**
**
86%
5%
**
**
**
5%
**
5%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 247
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 129
Page 247
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
COMPONENTS OF PACKAGE - I.E. SIMPLE BUNDLE
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
~n
*o
~p
q
*r
s
*t
Unweighted total
328
198
74
272
658
1889
115
261
34
41
87
1746
187
28
34
23
117
70
109
78
Effective Weighted Sample
232
119
53
172
441
1309
100
179
24
27
64
1227
146
15
20
19
102
55
86
61
Total
199
103
47
151
377
1163
109
138
18
20
44
1142
136
7
5
2
71
65
77
60
16%
8%
**
12%
29%
91%
9%
11%
**
**
**
89%
11%
**
**
**
6%
**
6%
**
LANDLINE & BROADBAND
99
67
**
97
193
559
50
66
**
**
**
549
89
**
**
**
47
**
53
**
50%
65%
**
64%
51%
48%
46%
48%
**
**
**
48%
65%
**
**
**
66%
**
69%
**
a
a
16%
11%
**
16%
31%
91%
8%
11%
**
**
**
89%
14%
**
**
**
8%
**
9%
**
LANDLINE, BROADBAND &
MULTI-CHANNEL TV
60
22
**
28
101
390
36
38
**
**
**
389
25
**
**
**
14
**
14
**
30%
21%
**
18%
27%
34%
32%
28%
**
**
**
34%
18%
**
**
**
19%
**
18%
**
cd
14%
5%
**
6%
24%
91%
8%
9%
**
**
**
91%
6%
**
**
**
3%
**
3%
**
MULTI-CHANNEL TV &
BROADBAND
5
2
**
2
16
52
8
6
**
**
**
56
2
**
**
**
2
**
2
**
3%
2%
**
2%
4%
4%
7%
4%
**
**
**
5%
2%
**
**
**
2%
**
2%
**
k
9%
4%
**
4%
26%
86%
13%
9%
**
**
**
91%
4%
**
**
**
3%
**
3%
**
LANDLINE & MULTI-CHANNEL
TV
11
4
**
11
25
43
4
8
**
**
**
38
9
**
**
**
2
**
3
**
6%
4%
**
7%
7%
4%
4%
6%
**
**
**
3%
7%
**
**
**
4%
**
4%
**
ab
25%
8%
**
23%
55%
92%
9%
18%
**
**
**
82%
19%
**
**
**
5%
**
6%
**
MOBILE & BROADBAND
2
1
**
1
10
30
5
6
**
**
**
29
1
**
**
**
1
**
-
**
1%
1%
**
1%
3%
3%
5%
4%
**
**
**
3%
*%
**
**
**
1%
**
-%
**
4%
3%
**
3%
30%
86%
14%
18%
**
**
**
83%
2%
**
**
**
2%
**
-%
**
LANDLINE, BROADBAND,
MOBILE & MULTI-CHANNEL TV
9
-
**
-
5
32
1
2
**
**
**
31
-
**
**
**
-
**
-
**
5%
-%
**
-%
1%
3%
1%
1%
**
**
**
3%
-%
**
**
**
-%
**
-%
**
bd
29%
-%
**
-%
16%
98%
3%
6%
**
**
**
95%
-%
**
**
**
-%
**
-%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 248
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 129
Page 248
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
COMPONENTS OF PACKAGE - I.E. SIMPLE BUNDLE
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
~n
*o
~p
q
*r
s
*t
Unweighted total
328
198
74
272
658
1889
115
261
34
41
87
1746
187
28
34
23
117
70
109
78
Effective Weighted Sample
232
119
53
172
441
1309
100
179
24
27
64
1227
146
15
20
19
102
55
86
61
Total
199
103
47
151
377
1163
109
138
18
20
44
1142
136
7
5
2
71
65
77
60
16%
8%
**
12%
29%
91%
9%
11%
**
**
**
89%
11%
**
**
**
6%
**
6%
**
LANDLINE, MOBILE &
BROADBAND
2
5
**
6
10
21
-
3
**
**
**
18
6
**
**
**
2
**
4
**
1%
5%
**
4%
3%
2%
-%
2%
**
**
**
2%
4%
**
**
**
3%
**
5%
**
a
a
7%
25%
**
29%
46%
100%
-%
16%
**
**
**
84%
28%
**
**
**
10%
**
18%
**
LANDLINE & DIAL-UP
1
-
**
1
2
2
-
1
**
**
**
1
1
**
**
**
1
**
1
**
*%
-%
**
1%
1%
*%
-%
1%
**
**
**
*%
1%
**
**
**
1%
**
1%
**
l
36%
-%
**
45%
81%
100%
-%
48%
**
**
**
55%
45%
**
**
**
45%
**
45%
**
OTHER
10
2
**
4
11
24
3
6
**
**
**
22
3
**
**
**
3
**
-
**
5%
2%
**
3%
3%
2%
3%
4%
**
**
**
2%
2%
**
**
**
4%
**
-%
**
hl
l
s
35%
7%
**
15%
40%
89%
11%
21%
**
**
**
80%
12%
**
**
**
10%
**
-%
**
DON'T KNOW
1
1
**
1
3
9
3
2
**
**
**
10
1
**
**
**
-
**
1
**
*%
1%
**
*%
1%
1%
2%
1%
**
**
**
1%
*%
**
**
**
-%
**
1%
**
5%
5%
**
5%
28%
74%
23%
15%
**
**
**
85%
5%
**
**
**
-%
**
5%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 249
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 130
Page 249
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SUMMARY OF PACKAGE
Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
~n
*o
~p
q
*r
s
*t
Unweighted total
328
198
74
272
658
1889
115
261
34
41
87
1746
187
28
34
23
117
70
109
78
Effective Weighted Sample
232
119
53
172
441
1309
100
179
24
27
64
1227
146
15
20
19
102
55
86
61
Total
199
103
47
151
377
1163
109
138
18
20
44
1142
136
7
5
2
71
65
77
60
16%
8%
**
12%
29%
91%
9%
11%
**
**
**
89%
11%
**
**
**
6%
**
6%
**
DOUBLE PLAY
121
75
**
115
252
698
67
90
**
**
**
682
104
**
**
**
55
**
59
**
61%
73%
**
77%
67%
60%
62%
65%
**
**
**
60%
76%
**
**
**
78%
**
76%
**
a
a
a
16%
10%
**
15%
33%
91%
9%
12%
**
**
**
89%
14%
**
**
**
7%
**
8%
**
TRIPLE PLAY
66
28
**
35
116
418
38
44
**
**
**
413
32
**
**
**
16
**
18
**
33%
27%
**
23%
31%
36%
35%
32%
**
**
**
36%
23%
**
**
**
22%
**
23%
**
cd
15%
6%
**
8%
25%
92%
8%
10%
**
**
**
90%
7%
**
**
**
3%
**
4%
**
QUAD PLAY
10
*
**
*
6
38
1
2
**
**
**
36
-
**
**
**
-
**
-
**
5%
*%
**
*%
2%
3%
*%
1%
**
**
**
3%
-%
**
**
**
-%
**
-%
**
bd
26%
*%
**
*%
15%
99%
1%
5%
**
**
**
95%
-%
**
**
**
-%
**
-%
**
Don't know
1
1
**
1
4
9
4
2
**
**
**
11
1
**
**
**
-
**
1
**
1%
1%
**
*%
1%
1%
3%
2%
**
**
**
1%
*%
**
**
**
-%
**
1%
**
f
10%
5%
**
5%
30%
72%
28%
18%
**
**
**
82%
5%
**
**
**
-%
**
5%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 250
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 131
Page 250
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SUMMARY TABLE FOR PURCHASING BEHAVIOUR - FIXED BROADBAND
Base : Those with fixed broadband at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
*c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
~p
q
*r
s
*t
Unweighted total
406
241
72
313
776
2406
146
329
40
47
101
2227
217
32
38
26
140
77
139
78
Effective Weighted Sample
281
146
50
196
514
xx-xxxx-xxxx
126
217
26
31
73
1544
167
18
22
21
123
61
110
60
Total
243
127
48
175
450
1476
136
177
20
26
49
1444
158
8
6
2
83
76
94
64
15%
8%
**
11%
28%
91%
8%
11%
**
**
3%
89%
10%
**
**
**
5%
**
6%
**
FIXED BROADBAND
STANDALONE
71
31
**
42
124
414
38
61
**
**
14
393
36
**
**
**
18
**
22
**
29%
25%
**
24%
27%
28%
28%
34%
**
**
28%
27%
23%
**
**
**
22%
**
23%
**
l
16%
7%
**
9%
27%
92%
8%
13%
**
**
3%
87%
8%
**
**
**
4%
**
5%
**
FIXED BROADBAND BUNDLE
172
96
**
133
326
1062
98
116
**
**
35
1052
122
**
**
**
64
**
72
**
71%
75%
**
76%
73%
72%
72%
66%
**
**
72%
73%
77%
**
**
**
78%
**
77%
**
h
15%
8%
**
11%
28%
91%
8%
10%
**
**
3%
90%
10%
**
**
**
6%
**
6%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 251
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 132
Page 251
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SUMMARY TABLE FOR PURCHASING BEHAVIOUR - FIXED LINE
Base : Those with a landline phone at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
549
421
330
751
1304
3010
162
592
94
114
217
2585
461
98
106
86
243
218
232
229
Effective Weighted Sample
383
247
219
465
850
2049
140
386
61
70
153
1795
361
60
64
71
212
169
181
181
Total
321
194
185
379
698
1746
152
290
40
51
102
1613
322
30
18
8
141
180
158
163
17%
10%
10%
20%
37%
92%
8%
15%
**
3%
5%
85%
17%
**
1%
**
7%
9%
8%
9%
FIXED LINE STANDALONE
130
95
138
232
351
676
59
165
**
31
60
568
189
**
13
**
72
116
84
105
40%
49%
75%
61%
50%
39%
39%
57%
**
61%
59%
35%
59%
**
73%
**
51%
64%
53%
64%
a
abd
ab
l
l
l
l
m
m
m
qs
qs
18%
13%
19%
32%
48%
92%
8%
22%
**
4%
8%
77%
26%
**
2%
**
10%
16%
11%
14%
FIXED LINE BUNDLE
191
99
47
146
348
1070
93
125
**
20
42
1045
133
**
5
**
69
64
75
59
60%
51%
25%
39%
50%
61%
61%
43%
**
39%
41%
65%
41%
**
27%
**
49%
36%
47%
36%
bcd
cd
c
hijk
nop
rt
rt
16%
9%
4%
13%
30%
92%
8%
11%
**
2%
4%
89%
11%
**
*%
**
6%
5%
6%
5%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 252
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 133
Page 252
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SUMMARY TABLE FOR PURCHASING BEHAVIOUR - MOBILE BROADBAND
Base : Those in a household with mobile broadband
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
*a
~b
~c
~d
e
f
*g
*h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
39
19
3
22
125
399
31
50
5
4
14
381
13
3
2
4
11
2
8
5
Effective Weighted Sample
27
13
1
12
83
279
26
33
4
2
10
271
10
2
2
3
10
2
6
4
Total
24
8
2
10
70
258
31
30
4
1
6
260
9
1
*
*
6
3
6
3
**
**
**
**
24%
89%
**
**
**
**
**
90%
**
**
**
**
**
**
**
**
MOBILE BROADBAND
STANDALONE
**
**
**
**
57
223
**
**
**
**
**
226
**
**
**
**
**
**
**
**
**
**
**
**
82%
86%
**
**
**
**
**
87%
**
**
**
**
**
**
**
**
**
**
**
**
23%
90%
**
**
**
**
**
91%
**
**
**
**
**
**
**
**
MOBILE BROADBAND
BUNDLE
**
**
**
**
13
35
**
**
**
**
**
34
**
**
**
**
**
**
**
**
**
**
**
**
18%
14%
**
**
**
**
**
13%
**
**
**
**
**
**
**
**
**
**
**
**
32%
88%
**
**
**
**
**
85%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 253
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 134
Page 253
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP1. SHOWCARD During an average week, on how many days do you listen to the radio (including listening at home, in the car, at work, via mobile phone, personal stereo)? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted
Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
7 days a week
(7.0)
188
110
92
202
380
1035
57
151
24
26
53
945
176
11
11
**
86
90
104
73
54%
54%
49%
51%
44%
50%
29%
45%
54%
50%
47%
49%
53%
34%
57%
**
58%
48%
65%
42%
g
n
n
n
rt
rt
17%
10%
8%
19%
35%
95%
5%
14%
2%
2%
5%
86%
16%
1%
1%
**
8%
8%
9%
7%
6 days a week
(6.0)
11
6
6
11
21
57
7
8
1
2
5
54
9
1
1
**
2
8
4
6
3%
3%
3%
3%
2%
3%
3%
2%
2%
3%
4%
3%
3%
2%
5%
**
1%
4%
2%
3%
17%
9%
9%
18%
34%
91%
11%
13%
1%
3%
7%
87%
15%
1%
1%
**
3%
12%
6%
9%
5 days a week
(5.0)
25
11
7
18
53
163
11
19
1
3
7
154
14
2
1
**
4
11
5
9
7%
5%
4%
5%
6%
8%
6%
6%
1%
5%
6%
8%
4%
7%
3%
**
2%
6%
3%
5%
i
15%
6%
4%
10%
31%
94%
7%
11%
*%
1%
4%
89%
8%
1%
*%
**
2%
6%
3%
5%
3 or 4 days a week
(3.5)
21
16
9
25
64
151
17
18
2
2
7
151
20
3
2
**
7
13
9
11
6%
8%
5%
6%
7%
7%
9%
5%
4%
4%
7%
8%
6%
8%
8%
**
5%
7%
6%
6%
13%
9%
6%
15%
38%
90%
10%
11%
1%
1%
4%
89%
12%
2%
1%
**
4%
8%
5%
7%
1 or 2 days a week
(1.5)
32
15
24
39
92
176
14
40
5
5
11
154
32
5
1
**
15
18
12
21
9%
7%
13%
10%
11%
9%
7%
12%
10%
10%
10%
8%
10%
16%
4%
**
10%
9%
7%
12%
l
o
17%
8%
12%
20%
47%
91%
7%
21%
2%
3%
6%
80%
17%
3%
*%
**
8%
9%
6%
11%
Less often
(0.5)
15
11
8
19
41
98
10
16
3
2
5
91
16
1
1
**
10
6
6
10
4%
6%
4%
5%
5%
5%
5%
5%
8%
3%
5%
5%
5%
4%
5%
**
7%
3%
4%
6%
14%
10%
7%
18%
38%
91%
9%
15%
3%
1%
5%
85%
15%
1%
1%
**
10%
5%
6%
9%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 254
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 134
Page 254
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP1. SHOWCARD During an average week, on how many days do you listen to the radio (including listening at home, in the car, at work, via mobile phone, personal stereo)? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted
Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Never/ do not listen to
the radio
(0.0)
54
35
43
78
216
373
79
82
9
13
25
371
65
8
3
**
23
41
21
44
16%
17%
23%
20%
25%
18%
41%
24%
20%
24%
22%
19%
19%
27%
18%
**
16%
22%
13%
25%
a
f
l
s
qs
12%
8%
9%
17%
48%
82%
17%
18%
2%
3%
6%
82%
14%
2%
1%
**
5%
9%
5%
10%
Don't know
-
-
*
*
1
3
-
1
*
*
*
2
-
*
*
**
-
-
-
-
-%
-%
*%
*%
*%
*%
-%
*%
*%
1%
*%
*%
-%
1%
*%
**
-%
-%
-%
-%
l
m
-%
-%
19%
19%
25%
100%
-%
27%
3%
19%
3%
69%
-%
16%
3%
**
-%
-%
-%
-%
Mean number of days
during an average week
4.7
4.6
4.2
4.4
4.0
4.5
3.0
4.0
4.3
4.3
4.2
4.4
4.5
3.5
4.8
**
4.6
4.3
5.2
3.8
c
g
h
n
n
n
t
rt
Standard deviation
2.86
2.93
3.08
3.01
3.06
2.92
3.06
3.09
3.16
3.11
3.03
2.94
3.01
3.03
2.99
**
3.01
3.01
2.76
3.09
Standard error
.12
.14
.17
.11
.08
.05
.21
.12
.31
.28
.19
.05
.14
.30
.29
**
.19
.20
.18
.20
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 255
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 135
Page 255
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2A (QP11A). SHOWCARD How often, if at all, do you access the radio via - Radio set with AM Stereo - either at home or on portable radio. (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
j
k
l
m
*n
o
*p
q
r
s
t
Unweighted total
485
369
260
629
1214
2838
122
511
79
86
191
2452
390
72
88
79
213
177
210
180
Effective Weighted Sample
339
217
175
392
788
1942
104
336
50
55
134
1704
308
43
53
65
186
138
164
144
Total
293
169
146
315
652
xx-xxxx-xxxx
116
252
34
40
88
1550
269
23
15
8
124
145
140
129
16%
9%
8%
17%
36%
93%
6%
14%
**
**
5%
86%
15%
**
**
**
7%
8%
8%
7%
Every day
44
32
25
57
104
228
10
43
**
**
9
196
47
**
**
**
17
30
21
26
15%
19%
17%
18%
16%
14%
9%
17%
**
**
11%
13%
17%
**
**
**
14%
21%
15%
20%
l
kl
18%
13%
10%
24%
44%
96%
4%
18%
**
**
4%
82%
20%
**
**
**
7%
13%
9%
11%
At least weekly
22
10
12
23
53
123
9
21
**
**
6
112
19
**
**
**
6
13
6
13
7%
6%
8%
7%
8%
7%
8%
9%
**
**
7%
7%
7%
**
**
**
5%
9%
4%
10%
16%
8%
9%
17%
40%
92%
7%
16%
**
**
5%
84%
14%
**
**
**
5%
10%
5%
10%
At least monthly
6
6
4
9
18
41
6
11
**
**
5
36
8
**
**
**
6
2
5
3
2%
3%
2%
3%
3%
2%
5%
5%
**
**
5%
2%
3%
**
**
**
5%
1%
4%
2%
l
l
l
13%
12%
8%
20%
38%
89%
12%
24%
**
**
10%
77%
17%
**
**
**
13%
4%
12%
5%
Have tried it once
6
3
4
7
13
32
1
3
**
**
2
29
4
**
**
**
3
2
1
3
2%
2%
2%
2%
2%
2%
1%
1%
**
**
2%
2%
2%
**
**
**
2%
1%
1%
3%
m
m
18%
10%
11%
21%
41%
98%
3%
10%
**
**
6%
89%
13%
**
**
**
8%
5%
3%
10%
Never
165
91
80
171
358
946
68
129
**
**
48
886
150
**
**
**
70
80
88
62
57%
54%
55%
54%
55%
56%
58%
51%
**
**
55%
57%
56%
**
**
**
56%
55%
63%
48%
h
n
t
16%
9%
8%
17%
35%
93%
7%
13%
**
**
5%
87%
15%
**
**
**
7%
8%
9%
6%
Do not have access to device
49
27
22
49
106
309
23
44
**
**
18
290
41
**
**
**
22
19
18
23
17%
16%
15%
15%
16%
18%
20%
18%
**
**
21%
19%
15%
**
**
**
18%
13%
13%
18%
p
p
15%
8%
7%
15%
32%
93%
7%
13%
**
**
5%
87%
12%
**
**
**
7%
6%
5%
7%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 256
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 136
Page 256
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2B (QP11B). SHOWCARD How often, if at all, do you access the radio via - Radio set with FM stereo - either at home or on portable radio. (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
j
k
l
m
*n
o
*p
q
r
s
t
Unweighted total
485
369
260
629
1214
2838
122
511
79
86
191
2452
390
72
88
79
213
177
210
180
Effective Weighted Sample
339
217
175
392
788
1942
104
336
50
55
134
1704
308
43
53
65
186
138
164
144
Total
293
169
146
315
652
xx-xxxx-xxxx
116
252
34
40
88
1550
269
23
15
8
124
145
140
129
16%
9%
8%
17%
36%
93%
6%
14%
**
**
5%
86%
15%
**
**
**
7%
8%
8%
7%
Every day
106
78
66
143
247
575
26
100
**
**
40
501
125
**
**
**
55
70
69
56
36%
46%
45%
46%
38%
34%
22%
40%
**
**
46%
32%
46%
**
**
**
45%
48%
49%
43%
a
a
g
l
l
l
l
n
n
n
18%
13%
11%
24%
41%
96%
4%
17%
**
**
7%
83%
21%
**
**
**
9%
12%
11%
9%
At least weekly
45
26
28
53
115
276
17
51
**
**
15
244
44
**
**
**
15
29
18
25
15%
15%
19%
17%
18%
16%
15%
20%
**
**
17%
16%
16%
**
**
**
12%
20%
13%
20%
l
p
q
15%
9%
9%
18%
39%
93%
6%
17%
**
**
5%
83%
15%
**
**
**
5%
10%
6%
9%
At least monthly
16
9
8
17
32
91
4
18
**
**
7
78
14
**
**
**
6
8
7
8
5%
5%
6%
5%
5%
5%
4%
7%
**
**
9%
5%
5%
**
**
**
5%
6%
5%
6%
m
17%
9%
9%
18%
33%
96%
4%
18%
**
**
8%
82%
15%
**
**
**
7%
8%
7%
8%
Have tried it once
4
2
2
5
9
26
-
5
**
**
1
21
3
**
**
**
2
1
2
1
1%
1%
2%
1%
1%
2%
-%
2%
**
**
1%
1%
1%
**
**
**
2%
*%
1%
1%
l
16%
8%
10%
18%
37%
100%
-%
20%
**
**
5%
81%
10%
**
**
**
8%
3%
7%
4%
Never
84
40
28
68
178
501
51
49
**
**
14
501
59
**
**
**
33
25
31
27
29%
24%
19%
22%
27%
30%
44%
19%
**
**
16%
32%
22%
**
**
**
27%
17%
22%
21%
cd
f
hjk
o
o
r
15%
7%
5%
12%
32%
91%
9%
9%
**
**
3%
91%
11%
**
**
**
6%
5%
6%
5%
Do not have access to device
38
15
14
28
71
211
18
29
**
**
10
205
25
**
**
**
12
13
13
12
13%
9%
10%
9%
11%
13%
16%
11%
**
**
12%
13%
9%
**
**
**
10%
9%
9%
9%
16%
6%
6%
12%
30%
91%
8%
12%
**
**
4%
88%
11%
**
**
**
5%
6%
6%
5%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 257
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 137
Page 257
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2C (QP11C). SHOWCARD How often, if at all, do you access the radio via - Mobile phone. (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
j
k
l
m
*n
o
*p
q
r
s
t
Unweighted total
485
369
260
629
1214
2838
122
511
79
86
191
2452
390
72
88
79
213
177
210
180
Effective Weighted Sample
339
217
175
392
788
1942
104
336
50
55
134
1704
308
43
53
65
186
138
164
144
Total
293
169
146
315
652
xx-xxxx-xxxx
116
252
34
40
88
1550
269
23
15
8
124
145
140
129
16%
9%
8%
17%
36%
93%
6%
14%
**
**
5%
86%
15%
**
**
**
7%
8%
8%
7%
Every day
1
1
2
2
8
35
8
2
**
**
1
40
2
**
**
**
1
1
1
1
*%
*%
1%
1%
1%
2%
7%
1%
**
**
1%
3%
1%
**
**
**
*%
1%
*%
1%
f
h
3%
1%
4%
6%
19%
83%
18%
5%
**
**
2%
95%
5%
**
**
**
1%
4%
1%
4%
At least weekly
8
2
*
2
21
81
9
8
**
**
*
83
1
**
**
**
*
1
*
1
3%
1%
*%
1%
3%
5%
8%
3%
**
**
*%
5%
1%
**
**
**
*%
1%
*%
1%
cd
k
k
m
9%
2%
*%
2%
23%
90%
10%
9%
**
**
*%
91%
2%
**
**
**
*%
1%
*%
1%
At least monthly
8
*
*
*
16
75
7
7
**
**
*
76
-
**
**
**
-
-
-
-
3%
*%
*%
*%
2%
4%
6%
3%
**
**
*%
5%
-%
**
**
**
-%
-%
-%
-%
bcd
k
m
10%
*%
*%
*%
19%
90%
9%
8%
**
**
*%
92%
-%
**
**
**
-%
-%
-%
-%
Have tried it once
4
1
-
1
11
67
7
5
**
**
-
69
1
**
**
**
1
*
1
-
2%
1%
-%
*%
2%
4%
6%
2%
**
**
-%
4%
*%
**
**
**
1%
*%
1%
-%
k
k
hk
6%
2%
-%
2%
15%
91%
9%
7%
**
**
-%
93%
2%
**
**
**
1%
*%
2%
-%
Never
231
131
87
218
459
1218
71
174
**
**
60
1120
190
**
**
**
92
98
100
90
79%
78%
60%
69%
70%
73%
61%
69%
**
**
69%
72%
71%
**
**
**
75%
67%
71%
70%
cd
cd
c
g
o
no
18%
10%
7%
17%
36%
94%
6%
13%
**
**
5%
87%
15%
**
**
**
7%
8%
8%
7%
Do not have access to device
39
34
57
91
137
204
15
56
**
**
26
162
75
**
**
**
30
45
38
36
13%
20%
39%
29%
21%
12%
13%
22%
**
**
30%
10%
28%
**
**
**
24%
31%
27%
28%
a
abd
ab
l
l
l
l
p
p
18%
16%
26%
42%
63%
93%
7%
25%
**
**
12%
74%
34%
**
**
**
14%
21%
18%
17%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 258
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 138
Page 258
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2D (QP11D). SHOWCARD How often, if at all, do you access the radio via - Digital radio through TV. (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
j
k
l
m
*n
o
*p
q
r
s
t
Unweighted total
485
369
260
629
1214
2838
122
511
79
86
191
2452
390
72
88
79
213
177
210
180
Effective Weighted Sample
339
217
175
392
788
1942
104
336
50
55
134
1704
308
43
53
65
186
138
164
144
Total
293
169
146
315
652
xx-xxxx-xxxx
116
252
34
40
88
1550
269
23
15
8
124
145
140
129
16%
9%
8%
17%
36%
93%
6%
14%
**
**
5%
86%
15%
**
**
**
7%
8%
8%
7%
Every day
11
7
2
8
42
84
8
16
**
**
3
76
8
**
**
**
4
4
6
2
4%
4%
1%
3%
6%
5%
7%
6%
**
**
3%
5%
3%
**
**
**
3%
3%
4%
1%
ik
12%
7%
2%
9%
45%
91%
8%
17%
**
**
3%
83%
8%
**
**
**
4%
4%
6%
2%
At least weekly
27
15
6
21
69
196
15
21
**
**
8
190
18
**
**
**
10
8
11
7
9%
9%
4%
7%
11%
12%
13%
8%
**
**
9%
12%
7%
**
**
**
8%
5%
8%
5%
c
h
13%
7%
3%
10%
33%
93%
7%
10%
**
**
4%
90%
8%
**
**
**
5%
4%
5%
3%
At least monthly
30
11
9
21
49
158
10
20
**
**
4
148
18
**
**
**
10
8
12
5
10%
7%
6%
7%
7%
9%
9%
8%
**
**
4%
10%
7%
**
**
**
8%
5%
9%
4%
k
o
o
18%
7%
6%
12%
29%
94%
6%
12%
**
**
2%
88%
10%
**
**
**
6%
5%
7%
3%
Have tried it once
29
11
2
13
40
134
12
19
**
**
5
127
12
**
**
**
10
2
7
5
10%
7%
1%
4%
6%
8%
10%
8%
**
**
6%
8%
4%
**
**
**
8%
2%
5%
4%
cd
c
r
20%
8%
1%
9%
28%
92%
8%
13%
**
**
4%
87%
8%
**
**
**
7%
2%
5%
3%
Never
172
113
97
210
387
1009
58
147
**
**
54
922
179
**
**
**
77
102
87
93
59%
67%
66%
67%
59%
60%
50%
58%
**
**
61%
59%
67%
**
**
**
63%
70%
62%
72%
a
g
16%
11%
9%
20%
36%
95%
5%
14%
**
**
5%
86%
17%
**
**
**
7%
10%
8%
9%
Do not have access to device
23
12
31
42
65
100
14
28
**
**
14
86
35
**
**
**
14
22
18
18
8%
7%
21%
13%
10%
6%
12%
11%
**
**
16%
6%
13%
**
**
**
11%
15%
13%
14%
abd
ab
f
l
l
l
l
n
20%
10%
26%
37%
57%
86%
12%
24%
**
**
12%
75%
31%
**
**
**
12%
19%
15%
15%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : xx-xxxx-xxxx
Page 259
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 139
Page 259
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2E (QP11E). SHOWCARD How often, if at all, do you access the radio via - Digital radio through the internet. (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
j
k
l
m
*n
o
*p
q
r
s
t
Unweighted total
485
369
260
629
1214
2838
122
511
79
86
191
2452
390
72
88
79
213
177
210
180
Effective Weighted Sample
339
217
175
392
788
1942
104
336
50
55
134
1704
308
43
53
65
186
138
164
144
Total
293
169
146
315
652
xx-xxxx-xxxx
116
252
34
40
88
1550
269
23
15
8
124
145
140
129
16%
9%
8%
17%
36%
93%
6%
14%
**
**
5%
86%
15%
**
**
**
7%
8%
8%
7%
Every day
8
2
-
2
12
45
4
6
**
**
*
43
2
**
**
**
2
-
2
-
3%
1%
-%
1%
2%
3%
4%
2%
**
**
*%
3%
1%
**
**
**
1%
-%
1%
-%
cd
16%
4%
-%
4%
24%
92%
9%
12%
**
**
*%
89%
4%
**
**
**
4%
-%
4%
-%
At least weekly
21
3
3
6
26
108
10
10
**
**
3
110
5
**
**
**
3
2
3
3
7%
2%
2%
2%
4%
6%
9%
4%
**
**
3%
7%
2%
**
**
**
3%
1%
2%
2%
bcd
hj
17%
3%
2%
5%
22%
91%
9%
8%
**
**
3%
92%
4%
**
**
**
3%
2%
2%
2%
At least monthly
14
4
1
5
17
94
7
6
**
**
*
96
5
**
**
**
1
3
5
-
5%
3%
*%
2%
3%
6%
6%
2%
**
**
1%
6%
2%
**
**
**
1%
2%
3%
-%
cd
hk
t
14%
4%
1%
5%
17%
93%
7%
6%
**
**
*%
95%
5%
**
**
**
1%
3%
5%
-%
Have tried it once
10
5
-
5
14
77
10
7
**
**
1
82
4
**
**
**
4
-
4
-
3%
3%
-%
1%
2%
5%
9%
3%
**
**
1%
5%
2%
**
**
**
3%
-%
3%
-%
c
c
f
k
k
rt
rt
11%
5%
-%
5%
16%
87%
12%
8%
**
**
1%
92%
5%
**
**
**
5%
-%
5%
-%
Never
190
111
75
186
394
1086
63
148
**
**
48
1005
162
**
**
**
78
83
88
74
65%
66%
52%
59%
61%
65%
55%
59%
**
**
54%
65%
60%
**
**
**
63%
57%
63%
57%
c
c
g
hik
no
17%
10%
7%
16%
34%
94%
5%
13%
**
**
4%
87%
14%
**
**
**
7%
7%
8%
6%
Do not have access to device
49
44
67
111
189
270
20
75
**
**
36
215
92
**
**
**
35
57
39
52
17%
26%
46%
35%
29%
16%
17%
30%
**
**
41%
14%
34%
**
**
**
28%
39%
28%
41%
a
abd
ab
l
l
l
hl
p
qs
qs
17%
15%
23%
38%
65%
93%
7%
26%
**
**
12%
74%
32%
**
**
**
12%
20%
14%
18%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 260
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 140
Page 260
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2F (QP11F). SHOWCARD How often, if at all, do you access the radio via - DAB radio set. (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
j
k
l
m
*n
o
*p
q
r
s
t
Unweighted total
485
369
260
629
1214
2838
122
511
79
86
191
2452
390
72
88
79
213
177
210
180
Effective Weighted Sample
339
217
175
392
788
1942
104
336
50
55
134
1704
308
43
53
65
186
138
164
144
Total
293
169
146
315
652
1680
116
252
34
40
88
1550
269
23
15
8
124
145
140
129
16%
9%
8%
17%
36%
93%
6%
14%
**
**
5%
86%
15%
**
**
**
7%
8%
8%
7%
Every day
75
40
31
71
98
332
11
38
**
**
15
306
65
**
**
**
32
32
46
19
26%
24%
21%
22%
15%
20%
10%
15%
**
**
17%
20%
24%
**
**
**
26%
22%
33%
14%
g
p
t
rt
22%
12%
9%
21%
28%
96%
3%
11%
**
**
4%
89%
19%
**
**
**
9%
9%
13%
5%
At least weekly
30
11
9
20
42
151
8
23
**
**
6
140
19
**
**
**
9
10
12
7
10%
7%
6%
6%
7%
9%
7%
9%
**
**
7%
9%
7%
**
**
**
8%
7%
8%
6%
18%
7%
5%
13%
26%
94%
5%
14%
**
**
4%
87%
12%
**
**
**
6%
6%
7%
5%
At least monthly
5
1
1
3
8
34
1
4
**
**
1
31
2
**
**
**
2
1
1
1
2%
1%
1%
1%
1%
2%
1%
2%
**
**
1%
2%
1%
**
**
**
1%
*%
1%
1%
14%
4%
4%
8%
22%
97%
3%
11%
**
**
2%
89%
7%
**
**
**
5%
2%
3%
4%
Have tried it once
3
*
-
*
3
15
1
1
**
**
-
15
-
**
**
**
-
-
-
-
1%
*%
-%
*%
*%
1%
1%
*%
**
**
-%
1%
-%
**
**
**
-%
-%
-%
-%
d
21%
1%
-%
1%
16%
92%
7%
7%
**
**
-%
93%
-%
**
**
**
-%
-%
-%
-%
Never
85
49
46
95
205
502
44
69
**
**
21
477
80
**
**
**
32
47
34
46
29%
29%
32%
30%
31%
30%
38%
27%
**
**
24%
31%
30%
**
**
**
26%
33%
24%
36%
mn
s
15%
9%
8%
17%
38%
92%
8%
13%
**
**
4%
87%
15%
**
**
**
6%
9%
6%
8%
Do not have access to device
95
67
59
126
296
647
51
117
**
**
46
580
103
**
**
**
48
56
48
56
33%
39%
40%
40%
45%
39%
44%
47%
**
**
52%
37%
38%
**
**
**
39%
38%
34%
43%
a
l
l
m
14%
10%
8%
18%
42%
93%
7%
17%
**
**
7%
83%
15%
**
**
**
7%
8%
7%
8%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 261
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 141
Page 261
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2G (QP11G) SHOWCARD How often, if at all, do you access the radio via - A car radio (FM). (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
j
k
l
m
*n
o
*p
q
r
s
t
Unweighted total
485
369
260
629
1214
2838
122
511
79
86
191
2452
390
72
88
79
213
177
210
180
Effective Weighted Sample
339
217
175
392
788
1942
104
336
50
55
134
1704
308
43
53
65
186
138
164
144
Total
293
169
146
315
652
1680
116
252
34
40
88
1550
269
23
15
8
124
145
140
129
16%
9%
8%
17%
36%
93%
6%
14%
**
**
5%
86%
15%
**
**
**
7%
8%
8%
7%
Every day
111
54
15
69
154
670
32
70
**
**
18
636
64
**
**
**
41
23
42
22
38%
32%
11%
22%
24%
40%
28%
28%
**
**
21%
41%
24%
**
**
**
33%
16%
30%
17%
cd
cd
c
g
hijk
no
no
rt
rt
16%
8%
2%
10%
22%
95%
5%
10%
**
**
3%
91%
9%
**
**
**
6%
3%
6%
3%
At least weekly
81
42
26
68
156
420
36
56
**
**
17
403
60
**
**
**
32
28
39
21
28%
25%
18%
22%
24%
25%
31%
22%
**
**
20%
26%
22%
**
**
**
26%
19%
28%
16%
c
i
t
t
18%
9%
6%
15%
34%
92%
8%
12%
**
**
4%
88%
13%
**
**
**
7%
6%
9%
5%
At least monthly
8
10
7
17
24
60
8
13
**
**
5
55
14
**
**
**
8
7
7
8
3%
6%
5%
5%
4%
4%
7%
5%
**
**
5%
4%
5%
**
**
**
6%
5%
5%
6%
12%
14%
10%
25%
36%
88%
12%
19%
**
**
7%
81%
21%
**
**
**
11%
10%
10%
11%
Have tried it once
2
2
3
5
7
13
1
4
**
**
1
11
4
**
**
**
3
1
1
2
1%
1%
2%
1%
1%
1%
1%
2%
**
**
1%
1%
1%
**
**
**
3%
*%
1%
2%
l
15%
14%
17%
32%
45%
88%
8%
27%
**
**
6%
74%
26%
**
**
**
21%
5%
10%
16%
Never
51
30
44
74
135
257
20
45
**
**
19
232
59
**
**
**
19
40
25
34
17%
18%
30%
23%
21%
15%
18%
18%
**
**
21%
15%
22%
**
**
**
15%
28%
18%
26%
ab
a
l
qs
q
18%
11%
16%
26%
49%
92%
7%
16%
**
**
7%
83%
21%
**
**
**
7%
14%
9%
12%
Do not have access to device
39
32
51
82
175
260
18
64
**
**
29
212
68
**
**
**
21
47
26
42
13%
19%
35%
26%
27%
15%
15%
26%
**
**
33%
14%
25%
**
**
**
17%
32%
18%
33%
abd
ab
l
l
l
l
p
mp
p
qs
qs
14%
11%
18%
30%
63%
94%
6%
23%
**
**
10%
76%
24%
**
**
**
8%
17%
9%
15%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 262
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 142
Page 262
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2H (QP11H) SHOWCARD How often, if at all, do you access the radio via - A car radio (AM). (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
j
k
l
m
*n
o
*p
q
r
s
t
Unweighted total
485
369
260
629
1214
2838
122
511
79
86
191
2452
390
72
88
79
213
177
210
180
Effective Weighted Sample
339
217
175
392
788
1942
104
336
50
55
134
1704
308
43
53
65
186
138
164
144
Total
293
169
146
315
652
1680
116
252
34
40
88
1550
269
23
15
8
124
145
140
129
16%
9%
8%
17%
36%
93%
6%
14%
**
**
5%
86%
15%
**
**
**
7%
8%
8%
7%
Every day
36
15
6
21
44
171
11
19
**
**
3
164
19
**
**
**
12
6
12
7
12%
9%
4%
7%
7%
10%
9%
8%
**
**
4%
11%
7%
**
**
**
10%
4%
8%
5%
cd
ik
20%
8%
4%
12%
24%
94%
6%
10%
**
**
2%
91%
10%
**
**
**
7%
3%
6%
4%
At least weekly
35
13
5
18
48
155
26
20
**
**
7
163
15
**
**
**
6
9
9
5
12%
8%
4%
6%
7%
9%
23%
8%
**
**
8%
11%
5%
**
**
**
5%
6%
7%
4%
cd
f
19%
7%
3%
10%
26%
85%
14%
11%
**
**
4%
89%
8%
**
**
**
3%
5%
5%
3%
At least monthly
8
4
*
4
9
36
6
6
**
**
2
37
2
**
**
**
2
*
*
2
3%
3%
*%
1%
1%
2%
5%
2%
**
**
2%
2%
1%
**
**
**
1%
*%
*%
2%
c
c
m
m
20%
10%
*%
10%
21%
82%
13%
14%
**
**
4%
86%
5%
**
**
**
4%
1%
1%
5%
Have tried it once
2
2
2
4
11
18
1
4
**
**
2
16
2
**
**
**
2
-
2
-
1%
1%
2%
1%
2%
1%
1%
1%
**
**
2%
1%
1%
**
**
**
2%
-%
2%
-%
mn
11%
10%
11%
22%
54%
94%
6%
19%
**
**
8%
81%
12%
**
**
**
12%
-%
12%
-%
Never
144
93
72
165
320
877
46
120
**
**
40
803
146
**
**
**
69
77
77
69
49%
55%
49%
53%
49%
52%
40%
48%
**
**
46%
52%
54%
**
**
**
56%
53%
55%
54%
g
n
n
16%
10%
8%
18%
35%
95%
5%
13%
**
**
4%
87%
16%
**
**
**
7%
8%
8%
8%
Do not have access to device
67
42
60
102
220
423
26
82
**
**
34
366
85
**
**
**
32
53
40
46
23%
25%
41%
32%
34%
25%
22%
33%
**
**
39%
24%
32%
**
**
**
26%
36%
28%
35%
abd
a
l
l
l
p
mp
p
q
15%
9%
13%
23%
49%
94%
6%
18%
**
**
8%
81%
19%
**
**
**
7%
12%
9%
10%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 263
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 143
Page 263
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP2I (QP11I) SHOWCARD How often, if at all, do you access the radio via - A car radio (DAB). (SINGLE CODE)
Base : Those who listen to radio
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
j
k
l
m
*n
o
*p
q
r
s
t
Unweighted total
485
369
260
629
1214
2838
122
511
79
86
191
2452
390
72
88
79
213
177
210
180
Effective Weighted Sample
339
217
175
392
788
1942
104
336
50
55
134
1704
308
43
53
65
186
138
164
144
Total
293
169
146
315
652
1680
116
252
34
40
88
1550
269
23
15
8
124
145
140
129
16%
9%
8%
17%
36%
93%
6%
14%
**
**
5%
86%
15%
**
**
**
7%
8%
8%
7%
Every day
13
5
1
7
12
68
3
10
**
**
3
62
6
**
**
**
4
2
4
2
4%
3%
1%
2%
2%
4%
2%
4%
**
**
4%
4%
2%
**
**
**
4%
1%
3%
2%
c
18%
8%
2%
9%
17%
96%
4%
13%
**
**
5%
87%
9%
**
**
**
6%
2%
6%
3%
At least weekly
5
4
1
5
10
29
2
3
**
**
2
28
4
**
**
**
-
4
3
2
2%
3%
1%
2%
2%
2%
2%
1%
**
**
2%
2%
2%
**
**
**
-%
3%
2%
1%
q
15%
14%
3%
17%
33%
95%
6%
8%
**
**
5%
92%
14%
**
**
**
-%
14%
9%
5%
At least monthly
1
*
-
*
*
4
-
1
**
**
-
4
-
**
**
**
-
-
-
-
*%
*%
-%
*%
*%
*%
-%
*%
**
**
-%
*%
-%
**
**
**
-%
-%
-%
-%
24%
1%
-%
1%
10%
100%
-%
16%
**
**
-%
84%
-%
**
**
**
-%
-%
-%
-%
Have tried it once
-
-
-
-
1
1
2
-
**
**
-
3
-
**
**
**
-
-
-
-
-%
-%
-%
-%
*%
*%
2%
-%
**
**
-%
*%
-%
**
**
**
-%
-%
-%
-%
f
-%
-%
-%
-%
37%
35%
62%
-%
**
**
-%
100%
-%
**
**
**
-%
-%
-%
-%
Never
116
60
56
116
243
650
41
89
**
**
29
603
97
**
**
**
46
51
47
50
40%
36%
38%
37%
37%
39%
36%
35%
**
**
33%
39%
36%
**
**
**
37%
35%
33%
39%
mn
17%
9%
8%
17%
35%
94%
6%
13%
**
**
4%
87%
14%
**
**
**
7%
7%
7%
7%
Do not have access to device
158
99
88
187
386
927
68
150
**
**
54
850
162
**
**
**
73
89
86
76
54%
59%
60%
59%
59%
55%
58%
60%
**
**
62%
55%
60%
**
**
**
59%
61%
62%
59%
p
p
16%
10%
9%
19%
39%
93%
7%
15%
**
**
5%
85%
16%
**
**
**
7%
9%
9%
8%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 264
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 144
Page 264
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SUMMARY - EVER USE DIGITAL RADIO
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
YES, EVER USED
168
77
54
131
320
959
67
123
13
20
38
908
117
7
5
**
60
57
75
42
48%
38%
28%
33%
37%
47%
34%
37%
31%
37%
34%
47%
35%
21%
27%
**
41%
31%
47%
24%
bcd
c
g
hik
np
rt
rt
16%
7%
5%
13%
31%
93%
7%
12%
1%
2%
4%
88%
11%
1%
*%
**
6%
6%
7%
4%
YES, USE AT LEAST
MONTHLY
154
74
53
127
293
885
61
112
12
17
34
838
114
7
4
**
57
57
74
40
44%
36%
28%
32%
34%
43%
31%
34%
27%
33%
30%
44%
34%
21%
23%
**
39%
31%
46%
23%
bcd
c
g
hik
np
t
rt
16%
8%
6%
13%
31%
93%
6%
12%
1%
2%
4%
88%
12%
1%
*%
**
6%
6%
8%
4%
YES, USE AT LEAST WEEKLY
142
68
47
115
256
767
47
100
10
15
33
719
105
4
4
**
51
54
69
37
41%
33%
25%
29%
29%
37%
24%
30%
23%
29%
29%
37%
31%
14%
23%
**
35%
29%
43%
21%
bcd
c
g
hik
np
t
rt
17%
8%
6%
14%
31%
94%
6%
12%
1%
2%
4%
88%
13%
1%
1%
**
6%
7%
8%
4%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 265
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 145
Page 265
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
SUMMARY - EVER LISTEN TO RADIO
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
YES, EVER USED
293
168
146
314
650
1677
116
252
34
40
88
1546
269
23
15
**
123
145
139
129
84%
82%
77%
80%
75%
82%
59%
75%
80%
75%
78%
80%
80%
72%
82%
**
84%
78%
87%
75%
c
g
h
t
rt
16%
9%
8%
17%
36%
93%
6%
14%
2%
2%
5%
86%
15%
1%
1%
**
7%
8%
8%
7%
YES, USE AT LEAST
MONTHLY
291
167
143
311
645
1664
116
248
33
38
87
1538
266
22
15
**
121
145
138
128
84%
82%
76%
79%
74%
81%
59%
74%
76%
72%
77%
80%
80%
70%
80%
**
83%
77%
86%
74%
c
g
h
t
rt
16%
9%
8%
17%
36%
93%
7%
14%
2%
2%
5%
86%
15%
1%
1%
**
7%
8%
8%
7%
YES, USE AT LEAST WEEKLY
279
160
137
297
616
1602
107
234
31
38
82
1481
255
21
15
**
115
140
135
120
81%
78%
72%
76%
71%
78%
55%
70%
72%
71%
73%
77%
76%
65%
79%
**
78%
75%
84%
69%
c
g
h
t
rt
16%
9%
8%
17%
36%
94%
6%
14%
2%
2%
5%
86%
15%
1%
1%
**
7%
8%
8%
7%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 266
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 146
Page 266
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP3 (QP2). Before today, had you heard of digital radios, sometimes called D-A-B radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Yes
284
152
103
255
611
1685
150
243
29
34
76
1599
225
19
8
**
115
110
126
98
82%
74%
54%
65%
70%
82%
77%
73%
67%
64%
68%
83%
67%
60%
40%
**
78%
59%
79%
57%
bcd
cd
c
hijk
op
o
rt
rt
15%
8%
6%
14%
33%
92%
8%
13%
2%
2%
4%
87%
12%
1%
*%
**
6%
6%
7%
5%
No
56
45
77
122
232
329
41
80
12
16
30
288
96
11
10
**
29
67
30
66
16%
22%
41%
31%
27%
16%
21%
24%
28%
30%
27%
15%
29%
36%
53%
**
20%
36%
19%
38%
abd
ab
l
l
l
l
m
m
qs
qs
15%
12%
21%
33%
63%
89%
11%
21%
3%
4%
8%
78%
26%
3%
3%
**
8%
18%
8%
18%
Unsure
7
7
9
16
25
41
4
11
2
4
6
34
13
1
1
**
3
10
4
10
2%
3%
5%
4%
3%
2%
2%
3%
5%
7%
6%
2%
4%
4%
7%
**
2%
5%
2%
6%
a
l
l
l
14%
15%
20%
35%
54%
90%
9%
24%
5%
8%
14%
75%
29%
3%
3%
**
7%
22%
8%
21%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 267
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 147
Page 267
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP4 (QP9). How many DAB sets do you have in your household?
Base : Those who listen to radio
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
j
k
l
m
*n
o
*p
q
r
s
t
Unweighted total
485
369
260
629
1214
2838
122
511
79
86
191
2452
390
72
88
79
213
177
210
180
Effective Weighted
Sample
339
217
175
392
788
1942
104
336
50
55
134
1704
308
43
53
65
186
138
164
144
Total
293
169
146
315
652
1680
116
252
34
40
88
1550
269
23
15
8
124
145
140
129
16%
9%
8%
17%
36%
93%
6%
14%
**
**
5%
86%
15%
**
**
**
7%
8%
8%
7%
1
(1.0)
97
46
36
82
155
484
25
59
**
**
21
454
74
**
**
**
33
41
50
24
33%
27%
25%
26%
24%
29%
22%
23%
**
**
24%
29%
28%
**
**
**
27%
28%
36%
19%
cd
h
p
t
19%
9%
7%
16%
30%
95%
5%
12%
**
**
4%
89%
15%
**
**
**
6%
8%
10%
5%
2
(2.0)
16
12
6
18
27
119
6
11
**
**
5
115
18
**
**
**
12
5
13
5
6%
7%
4%
6%
4%
7%
5%
5%
**
**
5%
7%
7%
**
**
**
10%
4%
9%
4%
rt
t
13%
10%
5%
14%
21%
94%
5%
9%
**
**
4%
91%
14%
**
**
**
10%
4%
10%
4%
3 or more
(3.0)
18
6
2
8
12
53
*
9
**
**
*
44
7
**
**
**
3
4
6
1
6%
4%
1%
2%
2%
3%
*%
4%
**
**
*%
3%
3%
**
**
**
3%
3%
4%
1%
cd
k
t
34%
12%
3%
15%
23%
100%
*%
17%
**
**
1%
83%
13%
**
**
**
6%
7%
12%
2%
ANY DAB SETS
132
65
43
108
195
656
32
80
**
**
26
613
99
**
**
**
48
51
69
30
45%
38%
30%
34%
30%
39%
27%
32%
**
**
29%
40%
37%
**
**
**
39%
35%
49%
23%
cd
g
hk
nop
t
t
rt
19%
9%
6%
16%
28%
95%
5%
12%
**
**
4%
89%
14%
**
**
**
7%
7%
10%
4%
None
(0.0)
157
99
95
195
432
988
82
163
**
**
57
908
158
**
**
**
73
86
65
93
54%
59%
65%
62%
66%
59%
71%
65%
**
**
65%
59%
59%
**
**
**
59%
59%
47%
72%
a
a
f
l
m
m
m
s
s
qrs
15%
9%
9%
18%
40%
92%
8%
15%
**
**
5%
85%
15%
**
**
**
7%
8%
6%
9%
Don't know
4
5
7
12
25
36
2
9
**
**
5
29
12
**
**
**
3
9
5
6
1%
3%
5%
4%
4%
2%
2%
4%
**
**
5%
2%
4%
**
**
**
2%
6%
4%
5%
a
a
l
hl
l
10%
14%
19%
32%
64%
93%
6%
25%
**
**
12%
75%
31%
**
**
**
7%
24%
14%
16%
Mean number of DAB
sets
.6
.5
.4
.5
.4
.5
.3
.5
**
**
.4
.5
.5
**
**
**
.6
.5
.7
.3
cd
c
g
k
nop
t
t
rt
Standard deviation
.85
.79
.62
.72
.67
.77
.58
.76
**
**
.61
.76
.75
**
**
**
.79
.70
.83
.57

Prepared by Saville Rossiter-Base : 01727 899 399
Page 267
Standard error
.04
.04
.04
.03
.02
.01
.05
.03
**
**
.05
.02
.04
**
**
**
.05
.05
.06
.04
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 268
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 148
Page 268
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP4 (QP9). How many DAB sets do you have in your household?
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted
Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
1
(1.0)
97
46
36
82
155
484
25
59
7
11
21
454
74
4
3
**
33
41
50
24
28%
23%
19%
21%
18%
24%
13%
18%
16%
20%
18%
24%
22%
12%
15%
**
22%
22%
31%
14%
cd
g
h
p
t
t
qt
19%
9%
7%
16%
30%
95%
5%
12%
1%
2%
4%
89%
15%
1%
1%
**
6%
8%
10%
5%
2
(2.0)
16
12
6
18
27
119
6
11
3
2
5
115
18
*
*
**
12
5
13
5
5%
6%
3%
5%
3%
6%
3%
3%
8%
5%
4%
6%
5%
1%
1%
**
8%
3%
8%
3%
h
rt
rt
13%
10%
5%
14%
21%
94%
5%
9%
3%
2%
4%
91%
14%
*%
*%
**
10%
4%
10%
4%
3 or more
(3.0)
18
6
2
8
12
53
*
9
-
1
*
44
7
*
*
**
3
4
6
1
5%
3%
1%
2%
1%
3%
*%
3%
-%
2%
*%
2%
2%
1%
1%
**
2%
2%
4%
1%
cd
g
t
34%
12%
3%
15%
23%
100%
*%
17%
-%
2%
1%
83%
13%
1%
*%
**
6%
7%
12%
2%
ANY DAB SETS
132
65
43
108
195
656
32
80
10
14
26
613
99
5
3
**
48
51
69
30
38%
32%
23%
27%
22%
32%
16%
24%
23%
27%
23%
32%
30%
14%
16%
**
33%
27%
43%
17%
cd
c
g
hk
nop
t
t
qrt
19%
9%
6%
16%
28%
95%
5%
12%
1%
2%
4%
89%
14%
1%
*%
**
7%
7%
10%
4%
None
(0.0)
157
99
95
195
432
988
82
163
21
24
57
908
158
18
12
**
73
86
65
93
45%
49%
50%
49%
50%
48%
42%
49%
48%
45%
51%
47%
47%
57%
65%
**
49%
46%
41%
54%
m
m
s
15%
9%
9%
18%
40%
92%
8%
15%
2%
2%
5%
85%
15%
2%
1%
**
7%
8%
6%
9%
Don't know
4
5
7
12
25
36
2
9
4
1
5
29
12
*
*
**
3
9
5
6
1%
3%
4%
3%
3%
2%
1%
3%
8%
3%
4%
1%
3%
*%
1%
**
2%
5%
3%
4%
a
a
l
hl
l
10%
14%
19%
32%
64%
93%
6%
25%
9%
4%
12%
75%
31%
*%
*%
**
7%
24%
14%
16%
DO NOT LISTEN TO
RADIO
(0.0)
54
35
43
78
217
375
79
82
9
13
25
372
65
9
3
**
23
41
21
44
16%
17%
23%
20%
25%
18%
41%
25%
20%
25%
22%
19%
19%
28%
18%
**
16%
22%
13%
25%
a
f
l
s
qs

Prepared by Saville Rossiter-Base : 01727 899 399
Page 268
12%
8%
9%
17%
47%
82%
17%
18%
2%
3%
6%
82%
14%
2%
1%
**
5%
9%
4%
10%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 269
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 148
Page 269
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP4 (QP9). How many DAB sets do you have in your household?
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted
Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Mean number of DAB
sets
.5
.4
.3
.4
.3
.4
.2
.3
.3
.4
.3
.4
.4
.2
.2
**
.5
.4
.6
.2
cd
c
g
hk
nop
t
t
rt
Standard deviation
.82
.75
.57
.67
.60
.72
.48
.68
.64
.66
.56
.71
.70
.47
.48
**
.75
.65
.81
.51
Standard error
.03
.04
.03
.02
.02
.01
.03
.03
.07
.06
.04
.01
.03
.05
.05
**
.05
.04
.05
.03
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 270
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 149
Page 270
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP5 (QP12). SHOWCARD How likely is it that your household will get a DAB radio in the next 12 months? (SINGLE CODE)
Base : Those who listen to radio but no DAB sets at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
277
227
182
409
840
1765
88
340
52
52
132
1515
228
52
67
62
124
104
98
130
Effective Weighted Sample
192
125
124
249
540
1174
76
222
33
35
92
1023
182
32
40
50
110
82
76
106
Total
157
99
95
195
432
988
82
163
21
24
57
908
158
18
12
6
73
86
65
93
15%
9%
9%
18%
40%
92%
**
15%
**
**
5%
85%
15%
**
**
**
7%
8%
**
9%
Certain to
2
1
1
2
7
18
**
3
**
**
-
16
2
**
**
**
1
1
**
-
1%
1%
1%
1%
2%
2%
**
2%
**
**
-%
2%
1%
**
**
**
2%
1%
**
-%
12%
7%
3%
10%
37%
93%
**
16%
**
**
-%
85%
10%
**
**
**
7%
3%
**
-%
Very likely
7
1
1
2
10
47
**
7
**
**
1
44
2
**
**
**
2
-
**
-
5%
1%
1%
1%
2%
5%
**
4%
**
**
2%
5%
1%
**
**
**
3%
-%
**
-%
d
14%
3%
2%
5%
19%
93%
**
13%
**
**
2%
88%
4%
**
**
**
4%
-%
**
-%
Likely
14
13
7
21
45
117
**
22
**
**
5
114
17
**
**
**
8
9
**
10
9%
13%
8%
11%
10%
12%
**
13%
**
**
9%
13%
11%
**
**
**
11%
11%
**
10%
f
11%
10%
5%
15%
33%
87%
**
16%
**
**
4%
85%
13%
**
**
**
6%
7%
**
7%
TOTAL LIKELY
24
16
9
25
62
181
**
31
**
**
6
174
21
**
**
**
12
10
**
10
15%
16%
9%
13%
14%
18%
**
19%
**
**
11%
19%
14%
**
**
**
16%
11%
**
10%
f
12%
8%
4%
12%
30%
89%
**
15%
**
**
3%
85%
11%
**
**
**
6%
5%
**
5%
Unlikely
25
16
8
24
65
166
**
14
**
**
4
160
19
**
**
**
7
12
**
10
16%
16%
8%
12%
15%
17%
**
9%
**
**
7%
18%
12%
**
**
**
10%
14%
**
11%
c
g
hik
14%
9%
4%
14%
37%
96%
**
8%
**
**
2%
92%
11%
**
**
**
4%
7%
**
6%
Very unlikely
33
22
22
43
82
193
**
34
**
**
12
169
37
**
**
**
19
18
**
21
21%
22%
23%
22%
19%
20%
**
21%
**
**
21%
19%
23%
**
**
**
26%
21%
**
22%
o
16%
11%
11%
21%
40%
95%
**
17%
**
**
6%
83%
18%
**
**
**
9%
9%
**
10%
Certain not to
52
34
42
76
153
292
**
62
**
**
29
252
63
**
**
**
25
37
**
42
33%
34%
44%
39%
35%
30%
**
38%
**
**
51%
28%
40%
**
**
**
35%
44%
**
45%
l
l
hl
17%
11%
13%
24%
49%
92%
**
20%
**
**
9%
80%
20%
**
**
**
8%
12%
**
13%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 271
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 149
Page 271
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP5 (QP12). SHOWCARD How likely is it that your household will get a DAB radio in the next 12 months? (SINGLE CODE)
Base : Those who listen to radio but no DAB sets at home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
*i
*j
k
l
m
*n
*o
*p
q
r
s
t
Unweighted total
277
227
182
409
840
1765
88
340
52
52
132
1515
228
52
67
62
124
104
98
130
Effective Weighted Sample
192
125
124
249
540
1174
76
222
33
35
92
1023
182
32
40
50
110
82
76
106
Total
157
99
95
195
432
988
82
163
21
24
57
908
158
18
12
6
73
86
65
93
15%
9%
9%
18%
40%
92%
**
15%
**
**
5%
85%
15%
**
**
**
7%
8%
**
9%
TOTAL UNLIKELY
110
72
71
143
300
651
**
110
**
**
46
581
118
**
**
**
51
67
**
73
70%
72%
75%
74%
69%
66%
**
68%
**
**
80%
64%
75%
**
**
**
71%
78%
**
78%
g
hjl
16%
10%
10%
21%
43%
94%
**
16%
**
**
7%
84%
17%
**
**
**
7%
10%
**
11%
Don't know
23
12
15
27
71
156
**
21
**
**
5
153
19
**
**
**
9
9
**
10
15%
12%
16%
14%
16%
16%
**
13%
**
**
9%
17%
12%
**
**
**
13%
11%
**
11%
k
m
13%
7%
9%
15%
41%
89%
**
12%
**
**
3%
88%
11%
**
**
**
5%
5%
**
6%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 272
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 150
Page 272
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP6 (QJ14). Why are you unlikely to get digital radio in the next 12 months? (MULTI CODE) UNPROMPTED
Base : Those unlikely to get DAB radio in the next 12 months
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
*g
h
*i
*j
k
l
m
*n
*o
*p
q
r
*s
t
Unweighted total
194
159
136
295
578
1172
46
240
41
31
103
980
166
35
47
47
85
81
64
102
Effective Weighted Sample
133
85
94
179
373
785
39
153
26
20
73
670
134
20
31
40
78
63
50
83
Total
110
72
71
143
300
651
41
110
15
15
46
581
118
12
9
4
51
67
45
73
16%
10%
10%
21%
43%
94%
**
16%
**
**
7%
84%
17%
**
**
**
**
**
**
11%
No need
66
42
45
87
173
378
**
67
**
**
28
338
74
**
**
**
**
**
**
46
60%
59%
62%
61%
58%
58%
**
61%
**
**
61%
58%
62%
**
**
**
**
**
**
63%
o
o
16%
10%
11%
21%
43%
93%
**
17%
**
**
7%
83%
18%
**
**
**
**
**
**
11%
Happy to use existing service
39
27
33
60
100
201
**
37
**
**
20
175
48
**
**
**
**
**
**
30
35%
38%
46%
42%
33%
31%
**
33%
**
**
45%
30%
40%
**
**
**
**
**
**
41%
l
l
m
18%
13%
15%
28%
47%
95%
**
17%
**
**
10%
83%
23%
**
**
**
**
**
**
14%
Can receive through digital TV
service
3
4
*
4
22
41
**
10
**
**
3
34
3
**
**
**
**
**
**
2
3%
5%
*%
3%
7%
6%
**
9%
**
**
7%
6%
2%
**
**
**
**
**
**
2%
8%
9%
1%
10%
51%
95%
**
22%
**
**
8%
78%
6%
**
**
**
**
**
**
4%
Would never listen
6
2
-
2
9
39
**
7
**
**
1
34
2
**
**
**
**
**
**
1
6%
3%
-%
1%
3%
6%
**
6%
**
**
2%
6%
1%
**
**
**
**
**
**
1%
cd
15%
5%
-%
5%
23%
97%
**
16%
**
**
3%
84%
4%
**
**
**
**
**
**
3%
Happy to use analogue radio
service
7
1
4
6
16
27
**
2
**
**
1
27
5
**
**
**
**
**
**
4
6%
2%
6%
4%
5%
4%
**
2%
**
**
2%
5%
4%
**
**
**
**
**
**
5%
24%
5%
15%
20%
57%
94%
**
6%
**
**
3%
94%
16%
**
**
**
**
**
**
13%
Poor reception in our area
6
3
1
3
6
26
**
4
**
**
1
23
3
**
**
**
**
**
**
-
6%
4%
1%
2%
2%
4%
**
4%
**
**
2%
4%
2%
**
**
**
**
**
**
-%
t
22%
10%
3%
13%
22%
96%
**
15%
**
**
3%
85%
10%
**
**
**
**
**
**
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 273
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 150
Page 273
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP6 (QJ14). Why are you unlikely to get digital radio in the next 12 months? (MULTI CODE) UNPROMPTED
Base : Those unlikely to get DAB radio in the next 12 months
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
*g
h
*i
*j
k
l
m
*n
*o
*p
q
r
*s
t
Unweighted total
194
159
136
295
578
1172
46
240
41
31
103
980
166
35
47
47
85
81
64
102
Effective Weighted Sample
133
85
94
179
373
785
39
153
26
20
73
670
134
20
31
40
78
63
50
83
Total
110
72
71
143
300
651
41
110
15
15
46
581
118
12
9
4
51
67
45
73
16%
10%
10%
21%
43%
94%
**
16%
**
**
7%
84%
17%
**
**
**
**
**
**
11%
Too expensive generally
3
1
1
2
12
19
**
5
**
**
3
18
2
**
**
**
**
**
**
1
3%
1%
1%
1%
4%
3%
**
4%
**
**
6%
3%
2%
**
**
**
**
**
**
1%
13%
5%
4%
9%
53%
86%
**
21%
**
**
11%
79%
9%
**
**
**
**
**
**
4%
Can't afford it
2
*
1
1
9
17
**
3
**
**
2
14
1
**
**
**
**
**
**
1
2%
1%
1%
1%
3%
3%
**
3%
**
**
4%
2%
1%
**
**
**
**
**
**
2%
12%
2%
5%
8%
51%
100%
**
18%
**
**
11%
81%
8%
**
**
**
**
**
**
8%
Don't know why I should
2
1
2
3
9
15
**
3
**
**
1
14
2
**
**
**
**
**
**
2
2%
2%
2%
2%
3%
2%
**
2%
**
**
2%
2%
1%
**
**
**
**
**
**
2%
m
10%
8%
10%
18%
57%
87%
**
16%
**
**
6%
83%
10%
**
**
**
**
**
**
10%
Will get it when I have to/ when
switchover
-
1
1
2
3
5
**
2
**
**
2
3
1
**
**
**
**
**
**
1
-%
2%
1%
1%
1%
1%
**
2%
**
**
4%
1%
1%
**
**
**
**
**
**
1%
l
-%
27%
18%
44%
69%
100%
**
37%
**
**
37%
64%
27%
**
**
**
**
**
**
15%
Haven't heard of it/ don't
understand it
-
-
-
-
3
4
**
1
**
**
1
3
-
**
**
**
**
**
**
-
-%
-%
-%
-%
1%
1%
**
1%
**
**
2%
1%
-%
**
**
**
**
**
**
-%
-%
-%
-%
-%
60%
100%
**
20%
**
**
20%
80%
-%
**
**
**
**
**
**
-%
Other
2
*
-
*
3
9
**
1
**
**
*
8
-
**
**
**
**
**
**
-
2%
*%
-%
*%
1%
1%
**
1%
**
**
1%
1%
-%
**
**
**
**
**
**
-%
26%
2%
-%
2%
38%
100%
**
11%
**
**
4%
88%
-%
**
**
**
**
**
**
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 274
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 150
Page 274
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QP6 (QJ14). Why are you unlikely to get digital radio in the next 12 months? (MULTI CODE) UNPROMPTED
Base : Those unlikely to get DAB radio in the next 12 months
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
*g
h
*i
*j
k
l
m
*n
*o
*p
q
r
*s
t
Unweighted total
194
159
136
295
578
1172
46
240
41
31
103
980
166
35
47
47
85
81
64
102
Effective Weighted Sample
133
85
94
179
373
785
39
153
26
20
73
670
134
20
31
40
78
63
50
83
Total
110
72
71
143
300
651
41
110
15
15
46
581
118
12
9
4
51
67
45
73
16%
10%
10%
21%
43%
94%
**
16%
**
**
7%
84%
17%
**
**
**
**
**
**
11%
ANY INVOLUNTARY REASONS
11
4
3
7
28
66
**
12
**
**
6
58
6
**
**
**
**
**
**
2
10%
6%
4%
5%
9%
10%
**
11%
**
**
12%
10%
5%
**
**
**
**
**
**
3%
15%
6%
4%
10%
40%
94%
**
17%
**
**
8%
82%
9%
**
**
**
**
**
**
3%
ANY VOLUNTARY REASONS
101
63
71
134
271
584
**
98
**
**
42
524
110
**
**
**
**
**
**
68
92%
88%
99%
94%
90%
90%
**
89%
**
**
93%
90%
93%
**
**
**
**
**
**
93%
abd
16%
10%
11%
21%
43%
94%
**
16%
**
**
7%
84%
18%
**
**
**
**
**
**
11%
ONLY VOLUNTARY REASONS
97
62
68
130
261
567
**
96
**
**
40
506
107
**
**
**
**
**
**
66
89%
86%
96%
91%
87%
87%
**
87%
**
**
88%
87%
90%
**
**
**
**
**
**
90%
b
16%
10%
11%
22%
43%
94%
**
16%
**
**
7%
84%
18%
**
**
**
**
**
**
11%
Don't know
2
5
1
6
9
15
**
2
**
**
*
14
6
**
**
**
**
**
**
5
2%
7%
1%
4%
3%
2%
**
2%
**
**
*%
2%
5%
**
**
**
**
**
**
7%
ac
11%
33%
4%
37%
54%
92%
**
13%
**
**
1%
87%
36%
**
**
**
**
**
**
32%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 275
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 151
Page 275
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ1. SHOWCARD Could you please take a look at the options shown on this card and let me know which applies to you? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Married/ civil partnership
231
138
73
211
377
1038
100
145
15
31
46
995
183
17
7
**
102
80
95
88
67%
67%
39%
54%
43%
50%
51%
44%
34%
58%
41%
52%
55%
53%
38%
**
70%
43%
59%
51%
cd
cd
c
hik
hik
o
rst
r
20%
12%
6%
19%
33%
91%
9%
13%
1%
3%
4%
87%
16%
1%
1%
**
9%
7%
8%
8%
Co-habiting
12
4
2
6
53
188
12
16
1
1
1
185
5
*
*
**
3
2
1
3
4%
2%
1%
1%
6%
9%
6%
5%
3%
2%
1%
10%
1%
1%
1%
**
2%
1%
1%
2%
d
k
hjk
6%
2%
1%
3%
26%
94%
6%
8%
1%
*%
1%
92%
2%
*%
*%
**
2%
1%
1%
2%
Single
29
6
5
11
197
482
62
59
6
*
9
486
9
1
1
**
6
3
5
4
8%
3%
3%
3%
23%
23%
32%
18%
13%
1%
8%
25%
3%
2%
4%
**
4%
2%
3%
2%
bcd
f
jk
j
j
hijk
mn
5%
1%
1%
2%
36%
89%
11%
11%
1%
*%
2%
89%
2%
*%
*%
**
1%
1%
1%
1%
Widowed, divorced or separated
73
56
107
163
238
341
21
109
21
21
55
250
136
14
11
**
36
100
59
77
21%
28%
57%
42%
27%
17%
11%
33%
48%
39%
49%
13%
41%
44%
57%
**
24%
53%
37%
44%
abd
ab
g
l
hl
l
hl
mp
qs
q
q
20%
16%
30%
45%
66%
94%
6%
30%
6%
6%
15%
69%
38%
4%
3%
**
10%
28%
16%
21%
Refused
1
1
1
2
3
7
*
4
1
-
1
6
2
-
-
**
-
2
1
1
*%
*%
1%
1%
*%
*%
*%
1%
2%
-%
1%
*%
1%
-%
-%
**
-%
1%
*%
1%
l
l
8%
8%
13%
21%
31%
65%
1%
42%
9%
-%
14%
60%
19%
-%
-%
**
-%
19%
6%
13%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 276
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 152
Page 276
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ2. SHOWCARD Which of the groups on this card do you consider you belong to? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
WHITE
British
235
127
126
253
559
1444
-
206
27
39
68
1241
231
7
8
**
98
133
113
118
68%
62%
67%
64%
64%
70%
-%
62%
62%
73%
60%
65%
69%
23%
43%
**
67%
71%
70%
68%
g
k
no
n
no
16%
9%
9%
18%
39%
100%
-%
14%
2%
3%
5%
86%
16%
1%
1%
**
7%
9%
8%
8%
English
53
44
34
78
129
295
-
63
6
4
22
234
77
*
1
**
35
42
34
43
15%
21%
18%
20%
15%
14%
-%
19%
14%
8%
19%
12%
23%
2%
6%
**
24%
22%
21%
25%
a
g
jl
jl
nop
p
18%
15%
12%
26%
44%
100%
-%
21%
2%
1%
7%
79%
26%
*%
*%
**
12%
14%
11%
15%
Scottish
29
14
13
27
64
154
-
25
5
6
9
126
3
24
-
**
2
1
2
1
8%
7%
7%
7%
7%
7%
-%
8%
11%
11%
8%
7%
1%
75%
-%
**
2%
*%
2%
*%
g
mop
19%
9%
8%
18%
42%
100%
-%
17%
3%
4%
6%
82%
2%
15%
-%
**
2%
1%
2%
1%
Welsh
9
7
6
13
34
66
-
17
2
2
6
48
4
-
9
**
1
3
1
2
3%
3%
3%
3%
4%
3%
-%
5%
6%
4%
5%
2%
1%
-%
48%
**
1%
1%
1%
1%
g
l
mnp
13%
10%
9%
19%
51%
100%
-%
25%
4%
3%
8%
73%
6%
-%
14%
**
2%
4%
2%
4%
Irish
3
3
2
5
11
32
-
5
1
*
2
27
3
-
*
**
1
2
2
*
1%
1%
1%
1%
1%
2%
-%
1%
2%
*%
2%
1%
1%
-%
2%
**
*%
1%
1%
*%
mno
11%
8%
8%
16%
36%
100%
-%
16%
2%
1%
7%
85%
8%
-%
1%
**
2%
7%
7%
2%
Any other white background
4
6
3
8
19
65
-
5
1
*
2
60
8
-
*
**
4
3
5
3
1%
3%
1%
2%
2%
3%
-%
1%
2%
*%
2%
3%
2%
-%
1%
**
3%
2%
3%
2%
g
7%
9%
4%
12%
29%
100%
-%
8%
1%
*%
4%
93%
12%
-%
*%
**
6%
5%
8%
4%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 277
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 152
Page 277
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ2. SHOWCARD Which of the groups on this card do you consider you belong to? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
MIXED
White and Black Caribbean
-
-
-
-
5
-
9
1
-
-
-
10
-
-
-
**
-
-
-
-
-%
-%
-%
-%
1%
-%
5%
*%
-%
-%
-%
*%
-%
-%
-%
**
-%
-%
-%
-%
f
-%
-%
-%
-%
50%
-%
87%
10%
-%
-%
-%
89%
-%
-%
-%
**
-%
-%
-%
-%
White and Black African
-
-
1
1
2
-
6
-
-
-
-
7
1
-
-
**
-
1
1
-
-%
-%
*%
*%
*%
-%
3%
-%
-%
-%
-%
*%
*%
-%
-%
**
-%
*%
1%
-%
f
-%
-%
11%
11%
22%
-%
83%
-%
-%
-%
-%
100%
11%
-%
-%
**
-%
11%
11%
-%
White and Asian
-
-
-
-
-
-
1
-
-
-
-
2
-
-
-
**
-
-
-
-
-%
-%
-%
-%
-%
-%
1%
-%
-%
-%
-%
*%
-%
-%
-%
**
-%
-%
-%
-%
f
-%
-%
-%
-%
-%
-%
76%
-%
-%
-%
-%
100%
-%
-%
-%
**
-%
-%
-%
-%
Any other mixed background
1
-
-
-
-
-
2
-
-
-
-
2
-
-
-
**
-
-
-
-
*%
-%
-%
-%
-%
-%
1%
-%
-%
-%
-%
*%
-%
-%
-%
**
-%
-%
-%
-%
f
40%
-%
-%
-%
-%
-%
98%
-%
-%
-%
-%
100%
-%
-%
-%
**
-%
-%
-%
-%
ASIAN AND BRITISH ASIAN
Indian
7
1
3
5
10
-
55
9
1
1
5
40
5
*
*
**
4
*
1
3
2%
1%
2%
1%
1%
-%
28%
3%
2%
2%
4%
2%
1%
*%
*%
**
3%
*%
1%
2%
f
r
15%
3%
7%
10%
21%
-%
111%
18%
2%
2%
9%
82%
9%
*%
*%
**
8%
1%
2%
7%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 278
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 152
Page 278
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ2. SHOWCARD Which of the groups on this card do you consider you belong to? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Pakistani
1
-
-
-
9
-
25
2
1
1
-
20
-
-
-
**
-
-
-
-
*%
-%
-%
-%
1%
-%
13%
1%
2%
1%
-%
1%
-%
-%
-%
**
-%
-%
-%
-%
f
4%
-%
-%
-%
41%
-%
110%
10%
4%
2%
-%
90%
-%
-%
-%
**
-%
-%
-%
-%
Bangladeshi
-
-
-
-
6
-
13
-
-
-
-
11
-
-
-
**
-
-
-
-
-%
-%
-%
-%
1%
-%
7%
-%
-%
-%
-%
1%
-%
-%
-%
**
-%
-%
-%
-%
f
-%
-%
-%
-%
52%
-%
116%
-%
-%
-%
-%
100%
-%
-%
-%
**
-%
-%
-%
-%
Any other Asian background
-
-
-
-
3
-
10
-
-
-
-
9
-
-
-
**
-
-
-
-
-%
-%
-%
-%
*%
-%
5%
-%
-%
-%
-%
*%
-%
-%
-%
**
-%
-%
-%
-%
f
-%
-%
-%
-%
38%
-%
117%
-%
-%
-%
-%
100%
-%
-%
-%
**
-%
-%
-%
-%
BLACK AND BLACK BRITISH
Caribbean
4
1
1
2
8
-
25
-
-
-
-
32
2
-
-
**
1
1
-
2
1%
1%
*%
*%
1%
-%
13%
-%
-%
-%
-%
2%
1%
-%
-%
**
*%
1%
-%
1%
f
h
12%
4%
2%
6%
27%
-%
79%
-%
-%
-%
-%
100%
6%
-%
-%
**
2%
4%
-%
6%
African
-
1
-
1
4
-
23
-
-
-
-
30
1
-
-
**
-
1
-
1
-%
*%
-%
*%
1%
-%
12%
-%
-%
-%
-%
2%
*%
-%
-%
**
-%
*%
-%
*%
f
h
-%
2%
-%
2%
15%
-%
78%
-%
-%
-%
-%
100%
2%
-%
-%
**
-%
2%
-%
2%
Any other black background
-
-
-
-
1
-
2
1
-
-
-
2
-
-
-
**
-
-
-
-
-%
-%
-%
-%
*%
-%
1%
*%
-%
-%
-%
*%
-%
-%
-%
**
-%
-%
-%
-%
f
-%
-%
-%
-%
23%
-%
76%
23%
-%
-%
-%
77%
-%
-%
-%
**
-%
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 279
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 152
Page 279
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ2. SHOWCARD Which of the groups on this card do you consider you belong to? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
MIDDLE EAST AND ARABIC ORIGIN
Middle Eastern, including Arabic
origin
-
-
-
-
*
-
7
-
-
-
-
5
-
-
-
**
-
-
-
-
-%
-%
-%
-%
*%
-%
4%
-%
-%
-%
-%
*%
-%
-%
-%
**
-%
-%
-%
-%
f
-%
-%
-%
-%
5%
-%
141%
-%
-%
-%
-%
100%
-%
-%
-%
**
-%
-%
-%
-%
Iranian
-
-
-
-
-
-
1
-
-
-
-
1
-
-
-
**
-
-
-
-
-%
-%
-%
-%
-%
-%
*%
-%
-%
-%
-%
*%
-%
-%
-%
**
-%
-%
-%
-%
f
-%
-%
-%
-%
-%
-%
151%
-%
-%
-%
-%
100%
-%
-%
-%
**
-%
-%
-%
-%
CHINESE OR OTHER ETHNIC GROUP
Chinese
-
-
-
-
*
-
7
-
-
-
-
5
-
-
-
**
-
-
-
-
-%
-%
-%
-%
*%
-%
3%
-%
-%
-%
-%
*%
-%
-%
-%
**
-%
-%
-%
-%
f
-%
-%
-%
-%
3%
-%
126%
-%
-%
-%
-%
100%
-%
-%
-%
**
-%
-%
-%
-%
Any other background
*
1
-
1
2
-
8
1
-
-
-
5
1
-
-
**
1
-
1
-
*%
*%
-%
*%
*%
-%
4%
*%
-%
-%
-%
*%
*%
-%
-%
**
1%
-%
1%
-%
f
9%
16%
-%
16%
35%
-%
142%
17%
-%
-%
-%
84%
16%
-%
-%
**
16%
-%
16%
-%
Refused
*
1
-
1
1
-
-
-
-
-
-
5
1
-
-
**
1
-
-
1
*%
*%
-%
*%
*%
-%
-%
-%
-%
-%
-%
*%
*%
-%
-%
**
*%
-%
-%
*%
6%
11%
-%
11%
11%
-%
-%
-%
-%
-%
-%
100%
11%
-%
-%
**
11%
-%
-%
11%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 280
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 153
Page 280
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ3 (C9). SHOWCARD Which of these, if any, limit your daily activities or the work you can do? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Cannot walk far or manage stairs
or can only do so with difficulty
22
24
51
75
100
103
6
105
12
16
105
-
62
5
6
**
31
32
21
41
6%
12%
27%
19%
12%
5%
3%
32%
27%
29%
93%
-%
19%
15%
32%
**
21%
17%
13%
24%
a
abd
ab
l
l
l
hijl
mnp
s
s
20%
22%
47%
69%
93%
96%
5%
98%
11%
14%
98%
-%
58%
5%
5%
**
29%
29%
20%
38%
Breathlessness or chest pains
20
16
24
40
60
79
4
82
7
9
29
-
33
1
5
**
19
14
15
18
6%
8%
13%
10%
7%
4%
2%
24%
16%
18%
26%
-%
10%
4%
26%
**
13%
7%
9%
10%
a
a
l
l
l
l
mn
24%
20%
29%
49%
73%
95%
5%
99%
8%
11%
35%
-%
40%
2%
6%
**
23%
17%
18%
22%
Poor hearing, partial hearing or
deafness
9
9
26
35
43
51
2
53
10
53
17
-
23
6
4
**
14
10
8
15
3%
4%
14%
9%
5%
2%
1%
16%
24%
100%
15%
-%
7%
20%
23%
**
9%
5%
5%
9%
abd
ab
l
l
hikl
l
m
mp
17%
16%
49%
66%
81%
97%
3%
100%
19%
100%
32%
-%
45%
12%
8%
**
26%
18%
16%
29%
Poor vision, partial sight or
blindness
4
5
25
30
37
42
2
43
43
10
13
-
22
5
2
**
9
13
9
13
1%
2%
13%
8%
4%
2%
1%
13%
100%
19%
11%
-%
7%
15%
12%
**
6%
7%
5%
8%
abd
ab
l
hjkl
l
l
m
m
9%
12%
58%
70%
84%
96%
5%
100%
100%
24%
30%
-%
50%
11%
5%
**
20%
30%
20%
31%
Mental health problems or
difficulties
4
1
-
1
20
30
-
30
1
2
2
-
1
*
-
**
1
-
-
1
1%
*%
-%
*%
2%
1%
-%
9%
3%
3%
2%
-%
*%
1%
-%
**
*%
-%
-%
*%
kl
l
l
l
14%
3%
-%
3%
69%
100%
-%
100%
5%
5%
8%
-%
2%
1%
-%
**
2%
-%
-%
2%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 281
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 153
Page 281
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ3 (C9). SHOWCARD Which of these, if any, limit your daily activities or the work you can do? (MULTI CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Limited ability to reach
4
3
12
15
17
20
1
20
4
5
20
-
13
1
1
**
6
7
5
7
1%
1%
6%
4%
2%
1%
1%
6%
8%
9%
18%
-%
4%
4%
4%
**
4%
3%
3%
4%
ab
a
l
l
l
hl
18%
14%
59%
73%
81%
95%
6%
99%
18%
23%
99%
-%
62%
7%
3%
**
30%
32%
26%
36%
Dyslexia
1
1
-
1
5
15
-
15
1
1
2
-
1
-
-
**
1
-
-
1
*%
*%
-%
*%
1%
1%
-%
4%
2%
1%
2%
-%
*%
-%
-%
**
1%
-%
-%
1%
l
l
l
l
5%
6%
-%
6%
36%
100%
-%
101%
5%
5%
13%
-%
6%
-%
-%
**
6%
-%
-%
6%
Other illnesses or health
problems which limit your daily
activities or the work that you
can do
26
14
25
39
78
109
7
117
6
10
21
-
34
2
2
**
14
20
14
20
8%
7%
13%
10%
9%
5%
3%
35%
14%
20%
19%
-%
10%
7%
9%
**
9%
11%
8%
12%
ab
ijkl
l
l
l
23%
12%
22%
34%
68%
95%
6%
101%
5%
9%
19%
-%
29%
2%
2%
**
12%
17%
12%
17%
None
283
152
92
244
626
1735
179
-
-
-
-
1922
216
17
7
**
86
130
111
105
82%
75%
49%
62%
72%
84%
92%
-%
-%
-%
-%
100%
65%
53%
36%
**
59%
69%
69%
60%
bcd
cd
c
f
hijk
o
o
q
q
15%
8%
5%
13%
33%
90%
9%
-%
-%
-%
-%
100%
11%
1%
*%
**
4%
7%
6%
5%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 282
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 154
Page 282
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ4 (C10). SHOWCARD Which of these best describes your sight? (SINGLE CODE)
Base : Those with poor vision, partial sight or blindness
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
~a
~b
*c
*d
e
f
~g
h
i
~j
~k
~l
*m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
13
16
48
64
86
101
2
103
103
23
28
-
32
9
10
13
14
18
13
19
Effective Weighted Sample
7
12
32
42
52
65
2
65
65
15
20
-
27
7
6
10
12
15
10
17
Total
4
5
25
30
37
42
2
43
43
10
13
-
22
5
2
1
9
13
9
13
**
**
**
**
**
96%
**
100%
100%
**
**
-%
**
**
**
**
**
**
**
**
Have difficulty seeing ordinary
newspaper print
**
**
**
**
**
8
**
10
10
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
20%
**
23%
23%
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
83%
**
100%
100%
**
**
-%
**
**
**
**
**
**
**
**
Cannot see well enough to read
a newspaper headline
**
**
**
**
**
5
**
5
5
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
11%
**
11%
11%
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
100%
**
97%
97%
**
**
-%
**
**
**
**
**
**
**
**
Cannot see well enough to
recognise a friend if close to his
or her face
**
**
**
**
**
4
**
4
4
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
10%
**
9%
9%
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
100%
**
99%
99%
**
**
-%
**
**
**
**
**
**
**
**
Cannot see well enough to read
a large print book
**
**
**
**
**
3
**
3
3
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
8%
**
7%
7%
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
100%
**
92%
92%
**
**
-%
**
**
**
**
**
**
**
**
Cannot see well enough to
recognise a friend across a road
**
**
**
**
**
2
**
1
1
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
4%
**
3%
3%
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
100%
**
88%
88%
**
**
-%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 283
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 154
Page 283
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ4 (C10). SHOWCARD Which of these best describes your sight? (SINGLE CODE)
Base : Those with poor vision, partial sight or blindness
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
~a
~b
*c
*d
e
f
~g
h
i
~j
~k
~l
*m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
13
16
48
64
86
101
2
103
103
23
28
-
32
9
10
13
14
18
13
19
Effective Weighted Sample
7
12
32
42
52
65
2
65
65
15
20
-
27
7
6
10
12
15
10
17
Total
4
5
25
30
37
42
2
43
43
10
13
-
22
5
2
1
9
13
9
13
**
**
**
**
**
96%
**
100%
100%
**
**
-%
**
**
**
**
**
**
**
**
Cannot tell by the light where the
windows are
**
**
**
**
**
1
**
1
1
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
3%
**
3%
3%
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
100%
**
94%
94%
**
**
-%
**
**
**
**
**
**
**
**
Cannot see well enough to
recognise a friend across a room
**
**
**
**
**
1
**
1
1
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
2%
**
2%
2%
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
100%
**
98%
98%
**
**
-%
**
**
**
**
**
**
**
**
Cannot see the shapes of
furniture in the room
**
**
**
**
**
1
**
1
1
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
2%
**
1%
1%
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
100%
**
80%
80%
**
**
-%
**
**
**
**
**
**
**
**
Other
**
**
**
**
**
11
**
12
12
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
27%
**
27%
27%
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
100%
**
107%
107%
**
**
-%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 284
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 155
Page 284
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ5 (C11). SHOWCARD Which of these best describes your hearing? (SINGLE CODE)
Base : Those with poor hearing, partial hearing or deafness
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
~a
~b
*c
d
e
f
~g
h
~i
j
*k
~l
*m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
23
26
58
84
100
119
2
121
23
121
36
-
36
15
23
10
24
12
13
23
Effective Weighted Sample
15
13
36
49
61
75
2
74
15
74
26
-
28
10
12
9
21
9
9
19
Total
9
9
26
35
43
51
2
53
10
53
17
-
23
6
4
1
14
10
8
15
**
**
**
**
81%
97%
**
100%
**
100%
**
-%
**
**
**
**
**
**
**
**
Cannot hear sounds at all
**
**
**
**
1
*
**
1
**
1
**
-
**
**
**
**
**
**
**
**
**
**
**
**
3%
*%
**
2%
**
2%
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
101%
18%
**
104%
**
104%
**
-%
**
**
**
**
**
**
**
**
Cannot follow a TV programme
with the volume turned up
**
**
**
**
6
7
**
6
**
6
**
-
**
**
**
**
**
**
**
**
**
**
**
**
14%
13%
**
12%
**
12%
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
85%
100%
**
95%
**
95%
**
-%
**
**
**
**
**
**
**
**
Have difficulty hearing someone
talking in a loud voice in a quiet
room
**
**
**
**
5
8
**
9
**
9
**
-
**
**
**
**
**
**
**
**
**
**
**
**
11%
16%
**
16%
**
16%
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
57%
100%
**
102%
**
102%
**
-%
**
**
**
**
**
**
**
**
Cannot hear a doorbell, alarm
clock or telephone bell
**
**
**
**
1
1
**
1
**
1
**
-
**
**
**
**
**
**
**
**
**
**
**
**
2%
2%
**
1%
**
1%
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
99%
100%
**
92%
**
92%
**
-%
**
**
**
**
**
**
**
**
Cannot follow a TV programme
at a volume others find
acceptable
**
**
**
**
10
12
**
13
**
13
**
-
**
**
**
**
**
**
**
**
**
**
**
**
23%
24%
**
24%
**
24%
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
78%
100%
**
103%
**
103%
**
-%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 285
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 155
Page 285
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ5 (C11). SHOWCARD Which of these best describes your hearing? (SINGLE CODE)
Base : Those with poor hearing, partial hearing or deafness
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
~a
~b
*c
d
e
f
~g
h
~i
j
*k
~l
*m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
23
26
58
84
100
119
2
121
23
121
36
-
36
15
23
10
24
12
13
23
Effective Weighted Sample
15
13
36
49
61
75
2
74
15
74
26
-
28
10
12
9
21
9
9
19
Total
9
9
26
35
43
51
2
53
10
53
17
-
23
6
4
1
14
10
8
15
**
**
**
**
81%
97%
**
100%
**
100%
**
-%
**
**
**
**
**
**
**
**
Difficulty hearing someone
talking in a normal voice in a
quiet room
**
**
**
**
6
5
**
5
**
5
**
-
**
**
**
**
**
**
**
**
**
**
**
**
13%
10%
**
10%
**
10%
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
105%
100%
**
98%
**
98%
**
-%
**
**
**
**
**
**
**
**
Difficulty following a
conversation against background
noise
**
**
**
**
11
13
**
14
**
14
**
-
**
**
**
**
**
**
**
**
**
**
**
**
26%
26%
**
26%
**
26%
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
80%
96%
**
100%
**
100%
**
-%
**
**
**
**
**
**
**
**
Other
**
**
**
**
*
*
**
*
**
*
**
-
**
**
**
**
**
**
**
**
**
**
**
**
1%
1%
**
1%
**
1%
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
89%
100%
**
97%
**
97%
**
-%
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
4
4
**
4
**
4
**
-
**
**
**
**
**
**
**
**
**
**
**
**
8%
7%
**
7%
**
7%
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
97%
100%
**
99%
**
99%
**
-%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 286
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 156
Page 286
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ7 (SGA). Do you ever work from home? (SINGLE CODE)
Base : Those working full or part time
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
*b
~c
*d
e
f
g
h
~i
~j
~k
l
*m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
226
49
4
53
314
1664
120
106
12
18
12
1682
36
7
5
5
30
6
22
14
Effective Weighted Sample
163
35
3
38
216
1140
104
73
10
13
8
1168
30
4
3
4
27
6
18
13
Total
164
28
1
29
213
1126
121
75
9
14
6
1190
25
3
1
*
18
7
16
9
13%
**
**
**
17%
89%
10%
6%
**
**
**
94%
**
**
**
**
**
**
**
**
Yes
53
**
**
**
28
324
18
25
**
**
**
319
**
**
**
**
**
**
**
**
33%
**
**
**
13%
29%
14%
33%
**
**
**
27%
**
**
**
**
**
**
**
**
g
16%
**
**
**
8%
95%
5%
7%
**
**
**
93%
**
**
**
**
**
**
**
**
No
111
**
**
**
185
802
104
50
**
**
**
871
**
**
**
**
**
**
**
**
67%
**
**
**
87%
71%
86%
67%
**
**
**
73%
**
**
**
**
**
**
**
**
f
12%
**
**
**
20%
87%
11%
5%
**
**
**
95%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 287
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 157
Page 287
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ8 (SGB). Would you say that you work from home most of the time or just occasionally? (SINGLE CODE)
Base : Those who ever work from home
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
*a
~b
~c
~d
*e
f
~g
*h
~i
~j
~k
l
~m
~n
~o
~p
~q
~r
~s
~t
Unweighted total
69
19
2
21
43
434
19
36
3
7
5
418
16
2
2
1
15
1
13
3
Effective Weighted Sample
51
15
2
16
29
313
15
24
3
5
3
306
14
1
1
1
13
1
11
3
Total
53
10
1
11
28
324
18
25
3
4
2
319
10
1
*
*
9
1
8
2
**
**
**
**
**
95%
**
**
**
**
**
93%
**
**
**
**
**
**
**
**
Most of the time
**
**
**
**
**
123
**
**
**
**
**
118
**
**
**
**
**
**
**
**
**
**
**
**
**
38%
**
**
**
**
**
37%
**
**
**
**
**
**
**
**
l
**
**
**
**
**
93%
**
**
**
**
**
90%
**
**
**
**
**
**
**
**
Just occasionally
**
**
**
**
**
195
**
**
**
**
**
194
**
**
**
**
**
**
**
**
**
**
**
**
**
60%
**
**
**
**
**
61%
**
**
**
**
**
**
**
**
h
**
**
**
**
**
96%
**
**
**
**
**
95%
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
**
6
**
**
**
**
**
6
**
**
**
**
**
**
**
**
**
**
**
**
**
2%
**
**
**
**
**
2%
**
**
**
**
**
**
**
**
**
**
**
**
**
100%
**
**
**
**
**
97%
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 288
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 158
Page 288
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ9 (QZ9A). Could you please tell me if your total household income from all sources before tax and other deductions is above or below £11,500 per year?
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Under £11,500
57
36
61
97
292
346
28
112
13
16
48
256
74
14
7
**
27
46
16
58
17%
18%
32%
25%
34%
17%
15%
33%
31%
30%
42%
13%
22%
43%
35%
**
19%
25%
10%
33%
abd
ab
l
l
l
hl
m
m
m
s
s
qs
15%
10%
16%
26%
79%
93%
8%
30%
4%
4%
13%
69%
20%
4%
2%
**
7%
13%
4%
16%
Above £11,500
194
88
66
153
300
1129
101
134
19
24
38
1105
134
10
7
**
64
70
77
57
56%
43%
35%
39%
35%
55%
52%
40%
44%
46%
34%
57%
40%
30%
38%
**
44%
37%
48%
33%
bcd
hijk
t
rt
16%
7%
5%
12%
24%
91%
8%
11%
2%
2%
3%
89%
11%
1%
1%
**
5%
6%
6%
5%
Don't know
14
13
20
33
95
191
25
22
3
3
8
192
29
2
1
**
10
19
12
17
4%
6%
11%
8%
11%
9%
13%
7%
7%
6%
7%
10%
9%
5%
6%
**
7%
10%
7%
10%
a
a
h
7%
6%
9%
16%
44%
89%
11%
11%
1%
2%
4%
90%
14%
1%
*%
**
5%
9%
6%
8%
Refused
81
67
42
109
182
390
41
66
8
10
19
369
97
7
4
**
46
51
56
41
23%
33%
22%
28%
21%
19%
21%
20%
19%
18%
17%
19%
29%
21%
21%
**
31%
28%
35%
23%
ac
t
19%
15%
10%
25%
42%
90%
10%
15%
2%
2%
4%
85%
22%
2%
1%
**
10%
12%
13%
9%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 289
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 159
Page 289
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ9 (QZ9). SHOWCARD Group in which you would place your total household income from all sources, before tax and other deductions? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Unweighted total
596
447
341
788
1627
3560
206
688
103
121
245
3084
481
104
109
94
254
227
236
245
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
Total
346
204
189
393
868
2055
195
334
43
53
113
1922
334
32
19
9
147
187
160
174
15%
9%
8%
17%
38%
91%
9%
15%
2%
2%
5%
85%
15%
1%
1%
**
7%
8%
7%
8%
Under £11,500
57
36
61
97
292
346
28
112
13
16
48
256
74
14
7
**
27
46
16
58
17%
18%
32%
25%
34%
17%
15%
33%
31%
30%
42%
13%
22%
43%
35%
**
19%
25%
10%
33%
abd
ab
l
l
l
hl
m
m
m
s
s
qs
15%
10%
16%
26%
79%
93%
8%
30%
4%
4%
13%
69%
20%
4%
2%
**
7%
13%
4%
16%
£11,500 - £17,499
32
20
28
48
102
199
7
43
5
10
19
164
38
5
4
**
21
17
21
17
9%
10%
15%
12%
12%
10%
4%
13%
11%
18%
16%
9%
11%
14%
22%
**
14%
9%
13%
10%
a
g
l
l
l
m
16%
10%
14%
23%
50%
96%
4%
21%
2%
5%
9%
80%
18%
2%
2%
**
10%
8%
10%
8%
£17,500 - £29,999
39
23
13
36
77
237
31
28
5
4
7
244
33
1
*
**
16
17
22
11
11%
11%
7%
9%
9%
12%
16%
8%
12%
8%
6%
13%
10%
4%
1%
**
11%
9%
14%
6%
hk
o
o
t
14%
8%
5%
13%
28%
87%
12%
10%
2%
1%
2%
90%
12%
1%
*%
**
6%
6%
8%
4%
£30,000 - £49,999
42
12
5
17
31
252
17
17
2
1
4
253
17
*
*
**
8
9
8
9
12%
6%
2%
4%
4%
12%
9%
5%
5%
1%
4%
13%
5%
*%
*%
**
6%
5%
5%
5%
bcd
hijk
p
16%
5%
2%
6%
12%
93%
6%
6%
1%
*%
2%
94%
6%
*%
*%
**
3%
3%
3%
3%
£50,000+
30
5
-
5
7
146
6
16
2
7
*
137
5
*
-
**
3
2
3
2
9%
3%
-%
1%
1%
7%
3%
5%
5%
13%
*%
7%
2%
*%
-%
**
2%
1%
2%
1%
bcd
c
k
k
hk
k
20%
3%
-%
3%
5%
96%
4%
11%
1%
4%
*%
90%
3%
*%
-%
**
2%
1%
2%
2%
REFUSED BUT ABOVE £11.5K
55
30
24
54
94
323
42
34
5
6
11
332
47
4
3
**
17
30
27
20
16%
15%
13%
14%
11%
16%
22%
10%
11%
10%
10%
17%
14%
11%
15%
**
11%
16%
17%
11%
f
hk
p
p
15%
8%
7%
15%
26%
88%
11%
9%
1%
2%
3%
91%
13%
1%
1%
**
5%
8%
7%
5%
DK/ Refused
92
78
59
137
265
554
63
84
11
11
25
536
120
8
5
**
54
66
63
57
27%
38%
31%
35%
31%
27%
32%
25%
26%
20%
22%
28%
36%
26%
26%
**
37%
35%
39%
33%
a
a
15%
13%
10%
22%
43%
89%
10%
14%
2%
2%
4%
87%
19%
1%
1%
**
9%
11%
10%
9%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 290
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 159
Page 290
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ9 (QZ9). SHOWCARD Group in which you would place your total household income from all sources, before tax and other deductions? (SINGLE CODE)
Base : All respondents
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
Effective Weighted Sample
415
264
225
488
1064
2414
178
449
65
74
172
2130
378
63
66
78
222
177
184
194
HOUSEHOLD INCOME
UNDER
£11.5K
57
36
61
97
292
346
28
112
13
16
48
256
74
14
7
**
27
46
16
58
17%
18%
32%
25%
34%
17%
15%
33%
31%
30%
42%
13%
22%
43%
35%
**
19%
25%
10%
33%
abd
ab
l
l
l
hl
m
m
m
s
s
qs
15%
10%
16%
26%
79%
93%
8%
30%
4%
4%
13%
69%
20%
4%
2%
**
7%
13%
4%
16%
£11.5K-
£17.5K
32
20
28
48
102
199
7
43
5
10
19
164
38
5
4
**
21
17
21
17
9%
10%
15%
12%
12%
10%
4%
13%
11%
18%
16%
9%
11%
14%
22%
**
14%
9%
13%
10%
a
g
l
l
l
m
16%
10%
14%
23%
50%
96%
4%
21%
2%
5%
9%
80%
18%
2%
2%
**
10%
8%
10%
8%
£17.5K-
£29.9K
39
23
13
36
77
237
31
28
5
4
7
244
33
1
*
**
16
17
22
11
11%
11%
7%
9%
9%
12%
16%
8%
12%
8%
6%
13%
10%
4%
1%
**
11%
9%
14%
6%
hk
o
o
t
14%
8%
5%
13%
28%
87%
12%
10%
2%
1%
2%
90%
12%
1%
*%
**
6%
6%
8%
4%
£30K+
72
18
5
22
38
397
23
34
4
7
4
390
22
*
*
**
12
10
11
11
21%
9%
2%
6%
4%
19%
12%
10%
10%
14%
4%
20%
7%
*%
*%
**
8%
5%
7%
6%
bcd
c
g
k
k
hik
nop
17%
4%
1%
5%
9%
94%
5%
8%
1%
2%
1%
92%
5%
*%
*%
**
3%
2%
3%
3%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 291
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 160
Page 291
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ12 (QZNI1). Do you regard yourself as belonging to any particular religion? IF YES: Which religion, religious denomination or body do you belong?
Base : All respondents in Northern Ireland
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
*a
*b
*c
d
e
f
~g
h
~i
~j
~k
l
~m
~n
~o
p
~q
~r
~s
~t
Unweighted total
68
52
42
94
221
499
9
97
26
18
29
411
-
-
-
94
-
-
-
-
Effective Weighted Sample
54
41
37
78
173
381
9
75
24
16
24
314
-
-
-
78
-
-
-
-
Total
8
5
5
9
24
61
1
10
2
2
3
51
-
-
-
9
-
-
-
-
**
**
**
**
39%
99%
**
**
**
**
**
82%
-%
-%
-%
**
-%
-%
-%
-%
Roman Catholic
**
**
**
**
8
24
**
**
**
**
**
21
-
-
-
**
-
-
-
-
**
**
**
**
33%
40%
**
**
**
**
**
41%
-%
-%
-%
**
-%
-%
-%
-%
**
**
**
**
32%
98%
**
**
**
**
**
86%
-%
-%
-%
**
-%
-%
-%
-%
Presbyterian Church of Ireland
**
**
**
**
6
13
**
**
**
**
**
10
-
-
-
**
-
-
-
-
**
**
**
**
25%
21%
**
**
**
**
**
20%
-%
-%
-%
**
-%
-%
-%
-%
a
**
**
**
**
47%
100%
**
**
**
**
**
79%
-%
-%
-%
**
-%
-%
-%
-%
Church of Ireland
**
**
**
**
4
8
**
**
**
**
**
6
-
-
-
**
-
-
-
-
**
**
**
**
15%
13%
**
**
**
**
**
12%
-%
-%
-%
**
-%
-%
-%
-%
**
**
**
**
44%
100%
**
**
**
**
**
75%
-%
-%
-%
**
-%
-%
-%
-%
Methodist Church of Ireland
**
**
**
**
2
4
**
**
**
**
**
3
-
-
-
**
-
-
-
-
**
**
**
**
7%
6%
**
**
**
**
**
6%
-%
-%
-%
**
-%
-%
-%
-%
**
**
**
**
46%
100%
**
**
**
**
**
88%
-%
-%
-%
**
-%
-%
-%
-%
Other Christian (including
Christian related)
**
**
**
**
1
2
**
**
**
**
**
2
-
-
-
**
-
-
-
-
**
**
**
**
3%
4%
**
**
**
**
**
3%
-%
-%
-%
**
-%
-%
-%
-%
**
**
**
**
35%
100%
**
**
**
**
**
72%
-%
-%
-%
**
-%
-%
-%
-%
Other religions/ philosophies
**
**
**
**
1
1
**
**
**
**
**
1
-
-
-
**
-
-
-
-
**
**
**
**
3%
2%
**
**
**
**
**
3%
-%
-%
-%
**
-%
-%
-%
-%
**
**
**
**
52%
77%
**
**
**
**
**
96%
-%
-%
-%
**
-%
-%
-%
-%
No religion
**
**
**
**
2
6
**
**
**
**
**
5
-
-
-
**
-
-
-
-
**
**
**
**
8%
10%
**
**
**
**
**
11%
-%
-%
-%
**
-%
-%
-%
-%
**
**
**
**
31%
98%
**
**
**
**
**
84%
-%
-%
-%
**
-%
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t

Prepared by Saville Rossiter-Base : 01727 899 399
Page 292
OFCOM DIGITAL PARTICIPATION CONSORTIUM TECH TRACKER Q1 2012 - SUBSET 65+, DE, EMG, DISABILITY ONLY - 4th January to 27th February 2012.
Table 160
Page 292
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.
QZ12 (QZNI1). Do you regard yourself as belonging to any particular religion? IF YES: Which religion, religious denomination or body do you belong?
Base : All respondents in Northern Ireland
AGE
AGE/
SEG
MEG
DISABILITY
65+ AGE GROUP
65+ AGE GROUP ENGLAND
55-64
65-74
75+
65+
65+
OR DE
NO
YES
ANY
VISION
HEAR-
ING
MOBI-
LITY
NO
ENGLAND
SCOT-
LAND
WALES
N
IRELAND
MALE
FEMALE
ABC1
C2DE
Significance Level: 95%
*a
*b
*c
d
e
f
~g
h
~i
~j
~k
l
~m
~n
~o
p
~q
~r
~s
~t
Unweighted total
68
52
42
94
221
499
9
97
26
18
29
411
-
-
-
94
-
-
-
-
Effective Weighted Sample
54
41
37
78
173
381
9
75
24
16
24
314
-
-
-
78
-
-
-
-
Total
8
5
5
9
24
61
1
10
2
2
3
51
-
-
-
9
-
-
-
-
**
**
**
**
39%
99%
**
**
**
**
**
82%
-%
-%
-%
**
-%
-%
-%
-%
Refused
**
**
**
**
1
3
**
**
**
**
**
2
-
-
-
**
-
-
-
-
**
**
**
**
6%
5%
**
**
**
**
**
4%
-%
-%
-%
**
-%
-%
-%
-%
**
**
**
**
48%
100%
**
**
**
**
**
80%
-%
-%
-%
**
-%
-%
-%
-%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l - m,n,o,p - q,r,s,t