Criminal Injuries Compensation Authority - cases resolved 2013-14
Source: data.gov.uk (2015-01-15)

Anonymised data on cases resolved by CICA from April 2013 to March 2014 

Claims are assessed against the Criminal Injuries Compensation Scheme in use at the time of the application. 

Injuries which appear in the dataset fewer than three times have been redacted as publishing this data could lead to the identification of one of our applicants.

Please note where an award has been made for more than one injury, only the main injury is listed.

Criminal Injuries Compensation Authority
Annual Report
and Accounts
2013-14


Eighteenth Report 
Criminal Injuries Compensation Authority 
Annual report and accounts 2013–14 
Presented to Parliament pursuant to section 6 
of the Criminal Injuries Compensation Act 1995. 
Ordered by the House of Commons to be printed on 26 June 2014 
Laid before the Scottish Parliament by the Scottish Ministers June 2014 
HC 155 
SG/2014/16 

© Crown copyright 2014 
You may re­use this information (excluding logos) free of charge in any format or 
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visit www.nationalarchives.gov.uk/doc/open­government­licence/version/2/ or 
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identified, permission from the respective copyright holder must be sought. 
This publication is available at www.gov.uk/government/publications 
Any enquiries regarding this publication should be sent to us at 
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Print ISBN 9781474100861 
Web ISBN 9781474100878 
Printed in the UK by the Williams Lea Group on behalf of the Controller of Her 
Majesty’s Stationery Office 
ID 11031403 06/14 
Printed on paper containing 75 per cent recycled fibre content minimum 

Contents  
Chief Executive’s Foreword 
1  
Strategic Report 
3  
About CICA 
3  
History and activities 
3  
Types of compensation 
3  
Going concern 
4  
Business commentary 
5  
Key achievements and events 2013­14 
5  
Management Commentary 
6  
Transparency 
8  
Claim activity 
9  
Financial Overview 
12  
Supplier payment policy and performance 
14  
Business focus 2014­15 
15  
Policy and decision support 
15  
Operations 
16  
IT 
16  
Focusing on people 
17  
Equality and diversity 
17  
Employment policies 
17  
Employment of disabled persons 
17  
Learning and development 
17  
Customer feedback 
17  
Health and safety 
18  
Social and community issues 
18  
Data Protection and Freedom of Information 
18  
Sustainability report 
19  
Overview 
19  
Greenhouse gas emissions 
19  
Waste 
21  
Finite resource consumption 
22  
Directors’ Report 
24  
Audit 
24  
Register of interests 
24  
Sickness absence 
24  
Pension liabilities 
24  
Personal data related incidents 
24  
Annual Report 13–14 
Criminal Injuries Compensation Authority 

Remuneration Report 
25  
Remuneration policy — senior civil servants 
25  
Remuneration policy — non­senior civil servants 
25  
Service contracts 
25  
Pensions 
25  
Senior staff disclosures 
26  
Remuneration comparison 
26  
Salary 
26  
Benefits in kind 
26  
Senior management travel and subsistence 
27  
Compensation for loss of office 
27  
Cash Equivalent Transfer Values (CETV) 
27  
Statement of Accounting Officer’s Responsibilities 
30  
Governance statement 
31  
The Certificate and Report of the Comptroller and 
Auditor General to the Houses of Parliament and the  
Scottish Parliament 
40  
Accounts 
43  
Notes to the Accounts 
47  
Accounts Direction Statement 
66  
Annex A: Abbreviations 
67  
Criminal Injuries Compensation Authority 
Annual Report 13–14 

Chief Executive’s Foreword 
I am pleased to be able to introduce the eighteenth annual report for the Criminal 
Injuries Compensation Authority (CICA). 
During 2013­14 the Ministry of Justice conducted a Triennial Review of CICA, a 
process to ensure individual Non­Departmental Public Bodies are fit for purpose in 
terms of both function and form. The Triennial Review concluded that the functions 
of CICA were still needed and recommended that the organisation be reclassified as 
an Executive Agency. The impact of this change was minimal as CICA already 
operated along the lines of an Executive Agency. We completed the necessary 
preparations and successfully transitioned to Agency status on 1 April 2014. 
Improved productivity, coupled with a continued effort to finalise even the most 
complex cases, has allowed us to reduce the size of our live caseload again this year. 
The total number of outstanding cases is now less than 37,000. This represents a 
reduction of over 8,500 cases in year and reduction of more than 57 per cent from a 
peak of over 87,000 cases in 2007. The introduction of the 2012 Compensation 
Scheme has also contributed by significantly reducing the number of claims being 
made. The Government revised the Scheme to focus payments on those with more 
serious and long lasting injuries and to put the Scheme on a more sustainable 
financial footing. The changes are on target to deliver the anticipated reduction in 
the annual cost of the Scheme. 
We started 2013­14 with a budget of £171.9 million but in the last quarter of the 
year the Ministry of Justice made an additional £69.6 million available which 
allowed us to continue to settle more claims at an optimum pace. We always aim to 
spend as much of our budget as possible making payments to victims of violent 
crime and continually seek to reduce our administration costs. Since 2007 we have 
reduced administration costs by 27.5 per cent. We have achieved this mainly 
through improved use of technology and consequent reductions in staff costs. During 
the past year we have also secured an office lease at a new location which, once we 
have covered the cost of moving, will lead to a saving of around £800,000 each year. 
Thanks to ongoing improvements in the Online Application System, more than 85 per 
cent of our customers now apply online. We aim to extend our online services to 
give customers more self­service options as we believe this will lead to a better 
customer experience. We have begun work to develop a customer portal which will 
initially allow customers to provide evidence to help us decide their claim more 
efficiently. In the longer term this will also enable them to track the progress of 
their case online. 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
1 

This year we have taken significant steps to improve the service we offer. Working 
with key stakeholders, including victims’ organisations, we took a critical look at 
what we do and where we could do things better. As a result we have revised our 
customer charter to make clear the service standards our customers can expect. We 
also reviewed our complaints procedure, which includes measures to get a better 
insight into our customers’ view of our service. Overall we achieved a 10 percentage 
point increase in our customer satisfaction level in 2013­14, from 84 per cent to 94 
per cent. Although, I am pleased with progress we will continue to build on this to 
improve the way we handle claims in the future. 
Carole Oatway 
Chief Executive 
Criminal Injuries Compensation Authority 
11 June 2014 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
2 

Strategic Report 
This Annual Report and Accounts has been prepared and published by the Criminal 
Injuries Compensation Authority (CICA). The Accounts have been prepared in 
accordance with the Accounts Direction given by the Secretary of State for Justice 
with the approval of the Treasury in accordance with section 6 of the Criminal 
Injuries Compensation Act 1995 (the Act) and the guidance set out in the 
Government Financial Reporting Manual. 
About CICA 
History and activities 
The Criminal Injuries Compensation Scheme was set up in 1964 to compensate 
blameless victims of violent crime. Before 1996 awards were set according to what 
the victim would have received in a successful civil action against the offender. 
Since April 1996, the level of compensation has been determined according to a 
tariff set by Parliament. Following the enactment of the Criminal Injuries 
Compensation Act 1995, CICA was established to administer a tariff­based 
compensation scheme in England, Scotland and Wales. 
Since 1996 the tariff Scheme has been revised three times, with the latest revisions 
having been approved by Parliament in November 2012. 
Types of compensation 
Under the tariff Scheme there are two main types of compensation—personal and 
fatal injury awards—with additional compensation for loss of earnings, dependency 
or special expenses where applicable. 
The compensation components for personal injury awards are: 
●  an award based on the tariff of injuries (with a maximum of £250,000); 
●  a contribution to loss of earnings or earning capacity, beyond the first 28 weeks of 
loss as a direct result of the injury; and 
●  other special expenses which may be payable in certain circumstances. 
The compensation components for fatal injury awards, where applications are made 
as a result of a fatality following a violent crime, are: 
●  a bereavement award of £5,500 for each applicant who qualifies, or £11,000 if 
there is only one qualifying applicant; 
●  compensation for financial dependency; 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
3 

●  in the case of a child under 18, compensation for the loss of parental services; 
and 
●  the reasonable cost of a funeral. 
In no case, however, may the tariff Scheme award exceed £500,000. 
Applicants unhappy with CICA’s decision can request a review by CICA and, if still 
unhappy with CICA’s review decision, can appeal to the First­tier Tribunal. More 
information on the provisions of the Scheme are available at www.gov.uk or by 
contacting CICA on xx-xxxx-xxxx. 
Going concern 
At 31 March 2014, CICA’s Statement of Financial Position records net liabilities of 
£319 million (31 March 2013 re­stated, £391 million). Of this total £273 million (31 
March 2013 re­stated, £361 million) relates to compensation payable in the future. 
Compensation liabilities falling due in future years can only be met by future grant­
in­aid from the Ministry of Justice and the Scottish Government. This is because, 
under the normal conventions applying to Parliamentary control over income and 
expenditure, such grants are not paid in advance of need. 
Grant­in­aid for 2014­15, taking into account the amounts required to meet CICA’s 
liabilities falling due that year, has already been included in the Ministry of Justice and 
Scottish Government estimates for that year, that have been approved by Parliament. 
There is, therefore, no reason to believe that both future sponsorship and 
Parliamentary approval will not be forthcoming. As a result, it is deemed appropriate 
to adopt the going concern basis for the preparation of these financial statements. 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
4 

Business commentary 
Key achievements and events 2013­14 
● Finalised 42,844 tariff cases and reduced the live case load to 36,695. 
● Achieved a 94 per cent customer satisfaction rating, an increase of 10 
percentage points from last year. 
● Finalised 800 older tariff cases with complex prognoses, totalling over 
£44.1 million. 
● Resolved 15 pre­tariff cases, leaving only 7 of these cases remaining and CICA 
expect that most of these will be suitable for final resolution in 2014­15. 
● Reduced administration costs. 
● Launched a revised Customer Charter making it clearer to customers the 
standards they can expect. 
● Introduced a streamlined complaints procedure which includes improved 
means of identifying trends and performance issues. 
● Introduced a new internal communications strategy to inform and engage 
staff and enable better customer service and decision­making through sharing 
knowledge and best practice. 
● Continued to improve our Online Application System, resulting in 86 per cent 
of claimants now using our digital on­line application service, an increase of 
55 per cent from 2012­13. 
● Reviewed commercial contracts and secured cheaper premises which CICA 
will move to in 2014­15 to reduce accommodation costs and offer greater 
value for money to taxpayers. 
● Made a successful transition from NDPB to Agency status, as recommended in 
MoJ’s Triennial Review of CICA. 
● Obtained Secretary of State approval for a new framework document which sets 
out the arrangements for the governance, accountability and financing of CICA. 
● Migrated online content to the new home of government service GOV.UK. 
● Achieved the Investors In People Accreditation in recognition of a continuous 
commitment to developing staff. 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
5 

Management Commentary 
The previous page captures some of the key achievements and events during 2013­
14. The commentary below provides more information on some of the most 
significant events during 2013­14. 
Triennial Review of CICA 
The Ministry of Justice announced the start of the Triennial Review of CICA in 
November 2012. This is a process which applies to all Non­Departmental Public 
Bodies (NDPBs). It is aimed at ensuring the functions of individual NDPBs are still 
required and that the NDPB model is fit for purpose and offers taxpayers the best 
value for money. The results of the review were published in July 2013. The review 
found the functions of CICA were still needed. It also concluded CICA should be 
reclassified as an Executive Agency managed as an Arm’s Length Body (ALB), to 
better reflect its nature and operating model. CICA completed the necessary 
preparations to make a smooth transition from NDPB to an Executive Agency of the 
Ministry of Justice on 1 April 2014. A framework document detailing the new 
governance and accountability arrangements is available on GOV.UK. 
Code of Practice for Victims of Crime 
The new Code of Practice for Victims of Crime came into force on 10 December 
2013. The Victims’ Code, which was laid before Parliament in October, was revised 
following a public consultation held in March 2013. The Code is a key part of the 
wider Government strategy to transform the criminal justice system by putting 
victims first, making the system more responsive and easier to navigate. The revised 
Code places a new duty on criminal justice organisations in England and Wales to 
ensure victims of crime know what information and support is available to them. 
The Code lists CICA as one of the service providers and sets the minimum standard 
of service victims can expect when applying for compensation under the Criminal 
Injuries Compensation Scheme. 
Investors In People Accreditation 
Following an assessment CICA was once again given an accreditation by industry 
body Investors in People for developing, supporting and motivating their staff. The 
assessors specifically highlighted the learning and development tools available and 
increased opportunities for staff to express their views to the Executive 
Management Board. Gaining accreditation helps CICA focus on work objectives and 
engaging staff to achieve ongoing improvements. 
GOV.UK 
In March, CICA moved its online content from Justice.gov.uk to GOV.UK. This is the 
new online home of government services and information, which replaces the 
Directgov and individual department sites. The content on GOV.UK is in plain English 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
6 

and driven by user needs so that people can find the information they want and 
complete tasks easily. CICA’s content was refreshed in line with this, making it 
simpler to find out about the services provided. 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
7 

Transparency 
CICA’s 2013­17 Business Plan set out nine key areas on which it will publish data. This 
data appears in the following table. The 2014­18 Business Plan update sets out further 
transparency measures, which will be included in annual reports from next year. 
CICA have improved the service it provides to victims of crime by making further 
reductions in the number of outstanding cases and increasing customer satisfaction. 
Improved processes and technology have been introduced to ensure the service 
provided continues to improve long­term. 
TABLE 1: Transparency measures 
Measure 
Definition 
2013­14 2012­13 
1. Size of live tariff caseload 
The number of live tariff cases that CICA 
has registered but are not resolved 
36,695 
45,210 
2. Active case load (tariff) 
cycle time to first decision1 
The average time taken to reach first 
decision 
10.4 
months 
8.8 
months 
3a. Active case load (tariff) 
cycle time to review decision1 
The average time taken to complete a 
review 
6.7 
months 
5.3 
months 
3b. Appeal stage response 
times 
The average time between Her Majesty's 
Courts and Tribunals Service (HMCTS) 
telling CICA that an appeal has been 
received and CICA telling HMCTS the case 
is ready to list 
4.2 weeks 3.7 weeks 
4. Decisions overturned at 
appeal 
The percentage of total CICA decisions 
overturned at appeal 
2.97% 
2.59% 
5. Pre­tariff cases listed 
The number of pre­tariff cases listed in 
the year 
15 
47 
6. Customer satisfaction2 
The percentage of applicants, as measured 
by a customer survey, that consider they 
received good customer service from CICA; 
and their perceived effort in the process 
94% 
84% 
Low­
Moderate 
7. Budgetary control 
Accrued expenditure against budget 
allocated 
100% 
100% 
8. Staff engagement 
The Engagement Index, as measured in the 
annual Civil Service People Survey as an 
indicator of how CICA staff feel committed 
to their work and valued in their role 
52% 
60% 
9. Fraud and error2 
Amount lost to fraud and error, measured 
by identified fraud and the value of 
exgratia payments made due to error or 
maladministration 
0.01% 
£19,393 
1. The average time to reach decisions increased in 2013­14 as CICA focused on resolving some of its 
oldest and most complex tariff cases. A detailed explanation for this increase can be found on page 9. 
2.This is a new performance measure so there is no direct comparison available for 2012­13. 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
8 

Claim activity 
Volume of applications 
CICA received 33,688 new applications in 2013­14. This is a reduction of over 29.6 
per cent on the number of applications received in 2012­13 (47,889). Most of this 
reduction can be attributed to the impact of the 2012 Scheme, which tightened the 
eligibility criteria. Demand can vary from year to year depending on the level of 
violent crime which results in a compensatable injury. The current estimate for next 
year is 34,500 applications. 
Resolutions 
Table 2: Applications resolved 
2013­14 
2012­13 
Tariff and pre­tariff schemes 
42,859 
53,821 
Time taken to reach decisions 
CICA focussed on resolving some of its oldest and most complex tariff cases in 2013­
14 to resolve cases for those who have waited longest. These cases relate mainly to 
applicants who were seriously injured as young children and could not be finalised 
until the long­term prognosis became clear. Awards have now been made based on 
reliable prognoses of their long term care needs. Deciding a greater volume of older 
cases has meant a greater proportion of cases settled are over 12 months old, 
increasing the average time taken to reach a decision. CICA are committed to 
making the correct decision and level of award which means that CICA will continue 
to wait until the long term impact of injuries are known before finalising cases. 
Table 3: Time taken to reach decisions 2013­14 
Period of Time 
Number of decisions 
% 
Cumulative % 
2012­13 
Cumulative % 
within 2 months 
4,673 
11.55 
11.55 
12.40 
2­4 months 
3,941 
9.74 
21.29 
29.01 
4­6 months 
4,980 
12.31 
33.60 
46.34 
6­8 months 
5,028 
12.43 
46.03 
59.30 
8­10 months 
4,618 
11.42 
57.45 
68.99 
10­12 months 
3,880 
9.59 
67.04 
76.83 
Over 12 months 
13,335 
32.96 
100.00 
100.00 
40,455 
100.00 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
9 

Rates of review and appeal 
The rate of review requests and appeals lodged has increased slightly, but not 
significantly. The overall appeal rate, shown in the following table, reflects the 
number of appeals lodged when compared to the number of first decisions made. 
The proportion of cases decided without the need for an external appeal remains 
high at almost 96 per cent. 
Table 4: Tariff scheme review and appeal rates 
2013­14 
2012­13 
% of claims assessments cases going to internal review 
19.7 
18.8 
% overall appeal rate 
4.5 
4.5 
Appeals 
The number of outstanding appeals reduced in 2013­14. This resulted from a 
combination of improved quality checking measures, greater support for claims 
officers and a reduction in the volume of applications received. 
Table 5: Outstanding Appeals 
2013­14 
2012­13 
Awaiting appeal 
2,044 
2,302 
Outstanding applications 
CICA has focussed on reducing the live caseload over the last three years. The live 
caseload is now at the lowest since 1986. 
Table 6: Outstanding applications at 31 March 2014 
2013­14 
2012­13 
Awaiting a first decision 
29,906 
36,748 
Awaiting a reviewed decision 
3,592 
4,770 
Awaiting an applicant's response to a first or reviewed decision 
1,153 
1,390 
Awaiting appeal 
2,044 
2,302 
Total 
36,695 
45,210 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
10 

Disallowed claims 
The following table shows the number of applications refused, listed by the 
reason for refusal. Any reason for which there has been fewer than 100 cases 
refused has been grouped under ‘Other’. For some applications there may have 
been more than one reason for refusal meaning the total as per the table is 
higher than the number disallowed. 
During 2013­14 an exercise was carried out to re­establish contact with applicants 
who had failed to respond to previous communications. It is the responsibility of 
applicants to give all reasonable assistance to CICA in connection with their claim. 
Claims are refused if an applicant repeatedly and without good reason fails to 
respond to communications. As a result of this exercise a higher number of 
applications were refused for failure to assist CICA this year than in others. 
Table 7: Disallowed claims 2013­14 
Criterion 
2013­14 
Application did not meet criteria in paragraph 9 (2008 Scheme) 
228 
Motor vehicle cases: mainly, vehicle not used as a weapon to injure 
109 
Accidental injury sustained in law enforcement: risk not justifiable 
174 
Claim not submitted within time limit 
1,048 
Injury not serious enough to qualify for compensation 
8,444 
Pre­existing medical condition 
288 
Failure to report without delay 
1,429 
Failure to cooperate with police in bringing assailant to justice 
2,846 
Failure to assist CICA in relation to their application, such as repeated failure to 
respond to communications sent to address given 
2,408 
Conduct before, during or after the incident 
2,564 
Applicant's criminal record/character 
4,635 
Assailant would have benefited from award 
117 
Previous claim for same injury 
632 
Injury did not result from crime of violence 
2,907 
Applicant withdrew application 
206 
Other 
272 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
11 

Financial Overview 
Programme Expenditure 
The Schemes provide compensation to victims of crime. CICA receives tariff Scheme 
claims on a daily basis that require to be verified and assessed. This will determine 
whether an award can be made within the Scheme rules, as approved by 
Parliament. This determination is made after gathering evidence from police 
authorities and medical experts. As a result CICA will always have cases outstanding 
at year­end. These applications will be at various stages of completion, based upon 
both date received and complexity of case. 
CICA also manages the remaining cases for the pre­tariff Scheme, which was in 
operation prior to the tariff Scheme. These complex cases mainly involve applicants 
who were very seriously injured as young children. As these children reach 
adulthood, CICA are able to make final payments based on reliable prognoses of 
their long term care needs by taking account of the impact of their education and 
rehabilitation. During 2013­14 we were able to settle 15 pre­tariff cases. 
CICA settled total compensation awards of £242.9 million to victims of violent crime 
during 2013­14 (see note 10 to the accounts for additional detail). This can be 
allocated as follows: 
●  £241.7 million of the total settled relates to amounts that had been previously 
provided for, and recognised in the Statement of Comprehensive Net Expenditure 
(SoCNE) in previous financial years. Therefore, these settlements are all routed 
through the provision and there is no in­year impact on the SoCNE. The SoCNE only 
includes amounts at point of recognition in addition to resources consumed during 
the relevant period. In note 10, these settled awards are shown in the provision 
statement as utilised during the year and reduced the provision accordingly. 
●  £1.2 million is recognised in the SoCNE, within tariff scheme compensation, as 
settlements relating to claims not previously provided for. These claims relate to 
incidents in 2013­14 where applications were received and settled during 2013­
14. Therefore these claims were not recognised in the provision. 
New liabilities, for all compensation Schemes, recognised during 2013­14 totalled 
£167.7 million. Based upon tariff claims received, during 2013­14, and still 
outstanding at year­end, £155.2 million has been recognised as new provision. 
Pre­tariff cases settling at a higher value than that previously provided totalled £3.8 
million. Previous liabilities for pre­tariff reversed unutilised totalled £14.3 million. 
This liability had been recognised, in earlier accounting periods within the SoCNE, 
and is therefore required to be reversed through the same Statement in 2013­14. 
This reversal was required for pre­tariff cases that settled below the estimate 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
12 

previously provided. One case that was medically re­opened required a £5.8 million 
liability to be recognised as a new provision and further upward movements on live 
cases totalled £2.9 million. 
An additional new liability of less than £0.1 million has been recognised, based upon 
claims received, for the Victims of Overseas Terrorism Scheme. 
The SoCNE can, for compensation recognised during 2013­14, be summarised to its 
constituent parts, as below noting that comparative information is disclosed in Note 
10 to the Accounts: 
Table 8 
New liabilities arising 
£155.2m 
Settlements not recognised in provision 
£1.2m 
Sub total Tariff 
£156.4m 
Settlements higher than previous provision 
£3.8m 
Settlements lower than previous provision 
£(14.3)m 
Medically re­opened case 
£5.8m 
Revaluation of aged cases 
£2.9m 
Sub total Pre­tariff 
£(1.8)m 
Net impact of VOTS 
£(0.04)m 
During 2013­14, 15 pre­tariff cases were settled from funds set­aside from within 
the Authority’s budget. The remaining seven cases have an estimated liability of 
£12.4 million. 
Casehandling costs, classified as programme expenditure, have reduced over the 
two­year period. These are for medical, legal and other fees related to settling 
compensation cases. The main reasons for the downward movement are a reduction 
in fees (both medical and legal) payable for pre­tariff cases and the 2012 
Compensation Scheme places the onus on applicant to supply their own medical 
evidence. 
Administration Expenditure 
The cost associated with managing and administering the compensation schemes 
has decreased from £16.515 million to £16.225 million, an overall reduction of 1.8 
per cent. This is predominantly due to a decrease in staff costs of £0.517 million. 
The saving in staff costs has allowed us to absorb an increase in other costs (£0.266 
million), mainly due to fees accruing in advance of the 2014 office relocation and to 
provide on­going support to a larger number of IT systems deployed by CICA. 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
13 

Overall amortisation and depreciation has reduced by £0.039 million, with an increase 
of £0.226 million in the former due to recognising additional charges associated with 
deploying upgraded case­management systems as part of the on­going change 
programme. The decrease in depreciation (£0.265 million) is mainly due to computer 
equipment coming to the end of its useful economic life during 2013­14. 
The numbers of staff employed within CICA has been reducing year on year. CICA’s 
workforce management strategy takes account of actions to improve the use of 
technology and introduce more efficient processes thereby keeping administration 
costs to a minimum. 
CICA has also taken action to reduce its paper consumption which has realised 
savings of £0.01 million in line with the Government’s impetus in regard to 
deployment by digital means. The Authority will look to further exploit digital 
opportunities in 2014­15 and beyond. 
Supplier payment policy and performance 
CICA follows the Better Payment Practice Code, and undertakes to pay all internally 
authorised invoices within 28 days of receipt or within stated credit terms. A sample 
review of invoices paid during 2013­14 indicated that 99 per cent (99 per cent 2012­
13) of those reviewed were paid within 28 days. CICA was not required to pay any 
interest relating to late payment under the terms of the Late Payment of 
Commercial Debts (Interest) Act 1998 (as amended by The Late Payment of 
Commercial Debt Regulations 2002 (SI 1674)). 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
14 

Business focus 2014­15 
CICA’s business plan update for 2014­18, available on the GOV.UK website, sets out a 
strategy to deliver its aim and objectives in support of the Ministry of Justice 
objective to ‘Promote UK Growth implementing an ambitious programme to 
transform the justice system, leaving it more effective, less costly and more 
responsive to the public, making it easier for businesses to operate by actively 
promoting the UK as a global centre for legal expertise’. 
In the coming year CICA will continue its programme of work across the following 
perspectives: 
Customer — continue to use the Cabinet Office’s Customer Service Excellence model 
to plan and measure service standards and customer service improvements, aimed 
at putting victims at the heart of all CICA do. 
People — support CICA staff to become more skilled in the use of technology by 
involving them in the development of new digital channels and providing the 
training they need to use these channels to optimal effect. 
Process — use technology and digital channels to optimise business processes. 
Partner — work with partners to get better access to information through shared 
system access and use digital channels to ensure quicker and more secure channels 
of communication. 
Finance and efficiency — matching resources to business need in the most efficient 
way. 
More detail on this work is in the business plan, and the effects on the key business 
areas of policy and decision support, operations and IT are summarised below. 
Policy and decision support 
In 2014­15, CICA will: 
●  use the customer insight to identify where process improvements are required; 
●  use feedback from our stakeholders to identify and deliver service improvements 
across the customer journey; 
●  complete a corporate literature review to provide revised forms, letters and 
other documentation which supports our customer facing approach and longer 
term aim to make the information available through digital channels; 
●  work with our partners to explore where CICA can better communicate through 
digital means in the future to improve the security, speed and responsiveness of 
our services; and 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
15 

●  support our customers by simplifying our guidance to allow those who choose to 
do so, to make a claim without the need to appoint a paid representative. 
Operations 
This coming year will see continued focus on improving the service provided to 
applicants. Further developments planned for 2014­15 include: 
●  continuing the work begun in 2011­12 to clear the outstanding pre­tariff 
caseload for hearings and completion, with a target to clear the remaining 
cases during 2014­15; 
●  introducing a new evidence gathering process utilising a customer portal in line 
with our digital strategy; and 
●  finalising the remaining 1996 and 2001 Scheme cases. 
IT 
This year CICA’s IT team will focus on: 
●  supporting delivery of our Digital by Default Strategy; 
●  making best use of our systems to support improved evidence gathering; and 
●  improving customer service by supporting applicants through the claims process 
via our on­line portal. 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
16 

Focusing on people 
Equality and diversity 
In line with the new Public Sector Equality Duty which came into force on 5 April 
2011, CICA have published its Scheme policy equality objectives on the GOV.UK 
website (www.gov.uk). 
There are currently 160 male staff and 168 female staff. There are two individuals 
classified as senior civil servants, Chief Executive and Deputy Chief Executive. Both 
are females. 
Employment policies 
CICA is staffed by Ministry of Justice employees and follows all Ministry of Justice 
HR practices. 
The senior management team is committed to working in a collaborative way with 
trade unions and improving industrial relations. 
Employment of disabled persons 
The Ministry of Justice has clear rules on employing disabled staff and CICA applies 
these rules. 
Learning and development 
During the year 2013­14, CICA continued to promote learning opportunities for all 
staff. The 2013 Civil Service People Survey results show that CICA continue to make 
improvements in this area with an increase in staffs’ positivity for the theme of 
Learning and Development. 
This year CICA embedded a new performance appraisal process delivering awareness 
sessions to staff. The effective application of our appraisal system is a key priority 
to ensure that CICA delivers the right learning, at the right time, to the right 
people. CICA also delivered workshops to staff to improve understanding of our 
change programme and to support our people through this process. 
CICA have continued to develop our management capability delivering a front line 
manager development programme and launched a Leadership programme for our 
senior managers which will be completed during 2014­15. 
Customer feedback 
CICA conducted a series of customer journey mapping exercises in collaboration 
with front­line staff and external stakeholders. As part of this work CICA launched a 
revised Customer Charter making clear the service standards that customers can 
expect. CICA redesigned the customer survey suite to capture all measurable areas 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
17 

of the Charter and have continued to seek the customer’s view at the point of 
application, after any contact during the process and at the finalisation stage. CICA 
continues to measure overall Customer Satisfaction and the Customer Effort Score ­
a measure of how much time and effort CICA’s customers have to expend. CICA aim 
to keep the Customer Effort Score as low as possible. The resulting measurement is 
encouraging with the Customer Effort Score averaging a measurement of ‘Low­
Moderate’. 94 per cent of customers who received a decision on their case 
expressed overall satisfaction with CICA’s service, an increase of 10 percentage 
points from last year’s figure. 
Health and safety 
CICA’s policy on health and safety is an ongoing partnership between CICA, its staff 
and unions. To ensure that all staff are able to work in a safe environment, there is 
an internal Health and Safety Committee, and a qualified Health and Safety 
manager and deputy, who keep staff informed of developments, carry out regular 
risk assessments and implement improvements. 
Social and community issues 
CICA are committed to supporting the local community and wider society. CICA 
actively encourage staff to volunteer for community projects and fundraise for 
charitable organisations. This year CICA also provided work experience for fifth year 
students as part of a programme to promote social mobility and supported a national 
campaign to raise mental health awareness to tackle stigma and discrimination. 
Data Protection and Freedom of Information 
During 2013­14 CICA received 41 requests for information under the Freedom of 
Information Act 2000, and dealt with 257 requests for information under the Data 
Protection Act 1998. 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
18 

Sustainability report 
Overview 
CICA remain focused on reducing the greenhouse gas (GHG) emissions, waste and 
finite resources and their related costs. In 2013­14, CICA reduced greenhouse gas 
(GHG) emissions, waste and water consumption from the previous year. Moving to 
smaller premises and fully electronic caseworking should further reduce GHG 
emissions and waste in coming years. 
Greenhouse gas emissions 
Performance 
Table 9 shows CICA’s GHG emissions, as defined by the GHG protocol (available at 
www.ghgprotocol.org including information about the different scopes), over the 
past four years. Emissions from travel have increased this year as the strategic 
board attended essential meetings in London to discuss and prepare for CICA’s move 
to Agency status. There was also an increase in the number of claims officers 
travelling to hearings to finalise appeal cases. Overall the total gross GHG emissions 
and expenditure on energy reduced significantly in 2013­14. CICA will move to new 
smaller premises in 2014­15, this will further reduce emissions in the coming years. 
CICA are on course to exceed the Greening Government Commitment to reduce 
greenhouse gas emissions by 25 per cent from the 2009­10 baseline of 1001 tCO2e to 
751 tCO2e before 2015. 
Table 9: Greenhouse gas (GHG) emissions 
2013­14 
2012­13 
2011­12 
2010­11 
Non­
financial 
indicators 
(tCO2e) 
Total gross emissions for scopes 1 and 2 
658.1 
921.5 
730.5 
835.3 
Electricity: green/renewable 
0 
0 
0 
0 
Total net emissions for scopes 1 and 2 
658.1 
921.5 
730.5 
835.3 
Gross emissions for scope 3 ­ travel 
39.5 
28.2 
30.1 
55.3 
Total gross GHG emissions (all scopes) 
697.6 
949.7 
760.6 
890.6 
Non­
financial 
(kWh) 
Electricity: Grid, CHP and non­
renewable 
1,052,296 1,443,728 1,118,288 1,275,687 
Electricity: renewable 
0 
0 
0 
0 
Gas 
810,895 
919,031 
802,301 
925,918 
Other energy sources 
0 
0 
0 
0 
Total energy 
1,863,191 2,362,759 1,920,589 2,201,605 
Financial 
indicators 
Expenditure on energy 
£138, 909 
£185,190 
£202,108 
£181,129 
Expenditure on official business travel 
£57,584 
£45,450 
£37,772 
£55,397 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
19 

Controllable impacts 
The main impacts are estate energy consumption. CICA’s direct Tay House 
consumption declined from 514mWh in 2012­13 to 457mWh in 2013­14. The 
remainder of energy consumed is attributed to CICA on a space­occupied basis and is 
therefore uncontrollable. This should reduce in future years when CICA relocate to 
smaller premises. CICA may see an increase in direct consumption in 2014­15 as 
scanning and other electronic additions and enhancements are implemented. To 
offset this CICA have ceased air­chilling server rooms to reduce energy consumption. 
Influenced impacts 
CICA influence employee commuting by actively encouraging car sharing through 
automatic parking space allocation for car sharers. Additionally, staff are reminded 
to switch off equipment before periods of staff leave. CICA also encourage staff to 
participate in the annual Earth Hour, a worldwide campaign to combat climate 
change by turning off all lights for just one hour. 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
20 

Waste 
Performance 
As tenants of a shared building CICA does not control all of its waste. CICA does not 
dispose of its own non­recyclable waste and therefore cannot measure it. Figures 
are a mixture of direct costs, generated, disposed of and invoiced to CICA, and 
apportioned costs, waste generated by the building and recharged to CICA through 
service charges. The organisation is still confident it can meet the Greening 
Government Commitment to reduce waste by 25 per cent from the 2009­10 baseline 
of 56 tonnes to 42 tonnes before 2015. 
Table 10: Waste 
2013­14 2012­13 2011­12 2010­11 
Hazardous waste 
Hazardous waste 
0 
0 
0 
0 
Non­
Landfill waste 
26 
6 
4 
4 
financial 
indicators 
Non­hazardous 
waste 
Reused/recycled waste 
37 
75 
68 
75 
(tonnes) 
Energy from waste 
0 
0 
0 
0 
Total waste arising 
63 
81 
72 
79 
Hazardous waste 
Hazardous waste 
0 
0 
0 
0 
Financial 
indicators 
(£'000) 
Non­hazardous 
waste 
Landfill waste 
Reused/recycled waste 
Incinerated waste 
5 
12 
0 
5 
9 
0 
3 
10 
0 
4 
9 
0 
Total waste costs 
17 
14 
13 
13 
Controllable impacts 
The main impacts are paper and related waste from operating activities. CICA have 
now launched an electronic case management system that will reduce its need for 
paper. All the organisation’s printers now print double­sided and use minimal toner 
ink by default. CICA have also implemented a paper reduction strategy to reduce 
paper usage and emissions from removing, transporting and disposing of waste in 
the coming years. CICA have reduced paper consumption by approximately 1.5 
million sheets in 2013­14. 
Influenced impacts 
CICA encourage customers to apply online where possible, to reduce their paper 
consumption and waste. CICA have also developed a strategy to make better use of 
digital technology and in future years reduce the need for customers to send and 
receive information by post. 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
21 

Finite resource consumption 
Performance 
As tenants of a shared building, CICA are charged for water consumption based on 
their proportion (calculated from the floor area CICA occupies) of the whole 
building’s consumption. CICA are therefore unable to report on their precise 
consumption but figures showing how much water CICA were charged for are 
included for completeness. 
Table 11: Finite resource consumption 
2013­14 
2012­13 
2011­12 
2010­11 
Non­financial indicators 
(m3) 
Total water 
consumption 
4,051 
4,085 
3,537 
3,735 
Financial indicators 
(£'000) 
Total water supply 
costs 
4 
4 
3 
3 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
22 

Controllable impacts 
The main impacts are sanitation and staff consumption. CICA installed taps to 
produce hot drinking water on demand, reducing both water and energy usage by 
removing kettles from the office. 
Influenced impacts 
CICA will examine ways in which it might influence water consumption in the 
coming year. 
Carole Oatway 
Chief Executive and Accounting Officer 
Criminal Injuries Compensation Authority 
11 June 2014 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
23 

Directors’ Report  
Audit 
The Comptroller and Auditor General is the external auditor of CICA, and is 
appointed under statute, reporting to Parliament and to the Scottish Parliament. 
The agreed fees for the statutory audit in 2013­14 are £70,000 (2012­13, £70,000). 
No additional audit fees or remuneration for non­audit work were paid in 2013­14, 
as was also the case in 2012­13. 
So far as the Accounting Officer is aware, CICA’s Auditors are aware of all relevant 
information. The Accounting Officer has taken all the steps that she ought to have 
taken to make herself aware of any relevant audit information and to establish that 
the auditors are aware of that information. 
Register of interests 
No Executive Management Team members or non­executive advisors held any 
significant interests that conflicted with their responsibilities. 
Sickness absence 
During 2013­14, CICA staff incurred an average of 7 days sick absence compared to 
the UK Government target of 7.5 days. Of this, 2.5 days (36 per cent) were due to 
long­term sickness and 4.5 days (64 per cent) were due to short­term sickness. 
Absence levels continue to be monitored resulting in an improvement from the 
2012­13 average figure of 7.9 days. 
Pension liabilities 
CICA have no pension liabilities. As detailed in the Remuneration Report permanent 
members of staff are eligible for membership of the Principal Civil Service Pension 
Scheme (PCSPS). The PCSPS is an unfunded multi­employer Defined Benefit Scheme 
which prepares its own accounts but where individual employers are unable to 
identify their share of the underlying assets and liabilities of the scheme. 
Personal data related incidents 
There were no reportable data security incidents this year. 
Carole Oatway 
Chief Executive and Accounting Officer 
Criminal Injuries Compensation Authority 
11 June 2014 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
24 

Remuneration Report 
All permanent members of staff, including those on secondment and fixed term 
appointments, are currently on assignment to CICA and remain employees of the 
Ministry of Justice. 
Remuneration policy — senior civil servants 
The remuneration of senior civil servants is set by the Prime Minister following 
independent advice from the Review Body on Senior Salaries. For 2013­14 there 
were two individuals classified as senior civil servants, Chief Executive and Deputy 
Chief Executive. The remainder of the senior managers disclosed on tables 14 and 
15 are classified as non­senior civil servants. Performance based pay awards for 
senior civil servants are determined by an assessment of performance against 
objectives agreed between the individual and line manager at the start of the 
reporting year. Performance will also have an effect on any bonus element awarded. 
Remuneration policy — non­senior civil servants 
Remuneration packages fall under the schemes operated by the Ministry of Justice 
and follow Government policy guidelines for public sector pay. Performance based 
pay awards for non­senior civil servants are determined by an assessment of 
performance against objectives agreed between the individual and line manager at 
the start of the reporting year. Performance will also have an effect on any bonus 
element awarded. 
Service contracts 
Unless otherwise stated below, staff appointments are made on merit on the basis 
of fair and open competition, and are open­ended until the individual wishes to 
retire. Early termination, other than for misconduct, would result in the individual 
receiving compensation as set out in the Civil Service Compensation Scheme. 
Pensions 
All permanent members of staff are eligible for membership of the Principal Civil 
Service Pension Scheme (PCSPS). The Ministry of Justice or the Scottish Government 
is responsible for making contributions to their pension schemes. 
The PCSPS is an unfunded multi­employer Defined Benefit Scheme, and the Ministry 
of Justice is unable to identify their share of its underlying assets and liabilities. A 
full actuarial valuation was carried out at 31 March 2007. Details can be found in the 
resource accounts of the Cabinet Office Civil Superannuation 
(www.civilservice.gov.uk/pensions). 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
25 

For 2013­14, employer’s contributions of £1.329 million (2012­13, £1.365 million) 
were payable to the PCSPS at one of four rates in the range 16.7 per cent to 24.3 
per cent (2012­13, 16.7 per cent to 24.3 per cent) of pensionable pay, based on 
salary bands. Employer contributions are usually reviewed every four years 
following a full scheme valuation by the Government Actuary. The contribution rates 
reflect benefits as they are accrued, not when the costs are actually incurred, and 
reflect past experience of the scheme. 
Employees joining the Civil Service after 1 October 2002 can, or may opt to, open a 
partnership pension account, which is a stakeholder pension with an employer 
contribution. No staff members working for CICA had taken this option during the 
financial year 2013­14, this was also the case for 2012­13. 
Senior staff disclosures 
The Chief Executive fulfils the role of Accounting Officer of CICA. The Strategic 
Board of CICA is composed of the Chief Executive, Deputy Chief Executive and Chief 
Business Officer. The Chief Executive and the Strategic Board, for the purposes of 
disclosure, are classified as the senior management of CICA. Their emoluments 
disclosed represent the total amount paid. Non­executive advisors are not included 
as they have no decision making power. 
Remuneration comparison 
Reporting bodies are required to disclose the relationship between the 
remuneration of the highest­paid executive in their organisation and the median 
remuneration of the organisation’s workforce. 
The banded remuneration of the highest paid executive in CICA during 2013­14 was 
£85k ­ £90k (2012­13, £90k ­ £95k). This was 4.42 times (2012­13, 4.64 times) the 
median remuneration of the workforce which was £19,550 (2012­13, £19,523). In 
2013­14 and 2012­13 no employee received remuneration in excess of the highest 
paid executive. 
Total remuneration includes salary, overtime payments, non­consolidated performance­
related pay and benefits­in­kind. It does not include severance payments, employer 
pension contributions and the cash equivalent transfer value of pensions. 
Salary 
‘Salary’ includes gross salary; overtime; reserved rights to London weighting or London 
allowances; and any other allowance to the extent that it is subject to UK taxation. 
Benefits in kind 
No senior staff received any benefits in kind. 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
26 

Senior management travel and subsistence 
In 2013­14, the Chief Executive claimed £5,025.59 and the Deputy Chief Executive 
claimed £2,342.53 in expenses. There were no claims for expenses other than for 
standard travel. 
Compensation for loss of office 
No senior managers received compensatory payments in 2013­14 (2012­13, nil). 
Cash Equivalent Transfer Values (CETV) 
A CETV is the actuarially assessed capitalised value of the pension scheme benefits 
accrued by a member at a particular point in time. The benefits valued are the 
member’s accrued benefits and any contingent spouse’s pension payable from the 
scheme. A CETV is a payment made by a pension scheme or arrangement to secure 
pension benefits in another pension scheme or arrangement when the member 
leaves a scheme and chooses to transfer the benefits accrued in their former 
scheme. The pension figures shown relate to the benefits that the individual has 
accrued as a consequence of their total membership of the pension scheme, not just 
their service in a senior capacity to which disclosure applies. The figures include the 
value of any pension benefit in another scheme or arrangement, which the 
individual has transferred to the Civil Service pension arrangements. 
They also include any additional pension benefit accrued to the member as a result 
of their buying additional pension benefits at their own cost. CETVs are calculated 
in accordance with The Occupational Pension Schemes (Transfer Values) 
(Amendment) Regulations 2008 and do not take account of any actual or potential 
reduction to benefits resulting from Lifetime Allowance Tax which may be due when 
pension benefits are taken. 
The real increase in CETV reflects the increase funded by the employer. It does not 
include the increase in accrued pension due to inflation, contributions paid by the 
employee (including the value of any benefits transferred from another pension 
scheme or arrangement) and uses common market valuation factors for the start 
and end of the period. 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
27 

The information in the following table is audited. 
Table 14: Remunerations and pensions for senior management for 2013­14 
Name 
Salary Bonus 
Value of 
pension 
benefits for 
single total 
figure of 
remuneration 
Total 
Accrued 
pension at 
pension 
age as at 
31/03/14 
and 
related 
lump sum 
Real 
increase in 
pension 
and 
related 
lump sum 
at pension 
age 
CETV at 
31/03/14 
CETV at 
31/03/13 
Real 
increase 
in CETV 
£'000 £'000 
£'000 
£'000 
£'000 
£'000 
£'000 
£'000 
£'000 
C Oatway ­
Chief 
Executive 
85­90 
0 
4 
90­95 
Pension 
Pension 
859 
803 
3 
45­50 
Lump sum 
0­2.5 
Lump sum 
0 
0 
J Lockhart 
­ Chief 
Business 
Officer 
50­55 
0 
21 
70­75 
Pension 
Pension 
71 
53 
12 
5­10 
Lump sum 
0.2.5 
Lump sum 
0 
0 
R Kinloch ­
Deputy 
Chief 
Executive 1 
65­70 
0 
4 
70­75 
Pension 
Pension 
705 
658 
4 
30­35 
Lump sum 
0­2.5 
Lump sum 
95­100 
0­2.5 
1. A full year contribution in 2013­14 
General notes: 
The 2013­14 CETV return reflects the Strategic Board of CICA. 
An additional column has been included "Value of pension benefits for single total figure of 
remuneration" with 2012­13 restated to include this calculation. 
2012­13 comparison only includes the 2013­14 Strategic Board. Senior executives who left the 
organisation in 2012­13 have been excluded from the year on year comparison. 
No Bonus Payments were paid in 2013­14. 
Nil return, for all disclosures, in respect of benefits in kind. 
Employer contribution to partnership account is nil for all disclosed. 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
28 

The information in the following table is audited. 
Table 15: Remunerations and pensions for senior management for 2012­13 re­
stated 
Name 
Salary Bonus 
Value of 
pension 
benefits for 
single total 
figure of 
remuneration 
Total 
Accrued 
pension at 
pension 
age as at 
31/03/13 
and 
related 
lump sum 
Real 
increase in 
pension 
and 
related 
lump sum 
at pension 
age 
CETV at 
31/03/13 
CETV at 
31/03/12 
Real 
increase 
in CETV 
£'000 £'000 
£'000 
£'000 
£'000 
£'000 
£'000 
£'000 
£'000 
C Oatway ­
Chief 
Executive 
80­85 
5­10 
5 
95­
100 
Pension 
Pension 
803 
756 
4 
45­50 
Lump sum 
0­2.5 
Lump sum 
0 
0­2.5 
J Lockhart 
­ Chief 
Business 
Officer 
50­55 
0 
20 
70­75 
Pension 
Pension 
53 
37 
11 
0­5 
Lump sum 
0­2.5 
Lump sum 
0 
0­2.5 
R Kinloch ­
Deputy 
Chief 
Executive 1 
30­35 
0 
­10 
20­25 
Pension 
Pension 
658 
640 
­9 
30­35 
Lump sum 
(0­2.5) 
Lump sum 
90­95 
(0­2.5) 
1. Employment commenced 15/10/2012. The full year equivalent is between 65­70k 
General notes: 
The 2012­13 disclosure now solely reflects the 2013­14 Strategic Board of CICA. 
Bonus Payments are reported against the financial year in which they are paid. 
Nil return, for all disclosures, in respect of benefits in kind. 
Employer contribution to partnership account is nil for all disclosed. 
Carole Oatway 
Chief Executive and Accounting Officer 
Criminal Injuries Compensation Authority 
11 June 2014 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
29 

Statement of Accounting Officer’s Responsibilities 
Under Section 6(3) of the Criminal Injuries Compensation Act 1995 and paragraph 
139 of the Criminal Injuries Compensation Scheme (2012), the Secretary of State 
(with the approval of the Treasury) has directed the Criminal Injuries Compensation 
Authority to prepare for each financial year a statement of accounts in the form and 
on the basis set out in the Accounts Direction. The accounts are prepared on an 
accruals basis and must provide a true and fair view of the state of affairs of CICA 
and of its net expenditure account, changes in taxpayers’ equity and cash flows for 
the financial year. 
In preparing the accounts, the Accounting Officer is required to comply with the 
requirements of the Government Financial Reporting Manual and in particular to: 
●  observe the Accounts Direction issued by the Secretary of State (with the 
approval of the Treasury), including the relevant accounting and disclosure 
requirements, and apply suitable accounting policies on a consistent basis; 
●  make judgements and estimates on a reasonable basis; 
●  state whether applicable accounting standards as set out in the Government 
Financial Reporting Manual (FReM) have been followed, and disclose and explain 
any material departures in the financial statements; and 
●  prepare the financial statements on a going concern basis. 
The sponsor department, the Ministry of Justice, appointed the Chief Executive as 
Accounting Officer of the Criminal Injuries Compensation Authority. The 
responsibilities of an Accounting Officer, including responsibility for the propriety 
and regularity of the public finances for which the Accounting Officer is answerable, 
for keeping proper records and for safeguarding the Criminal Injuries Compensation 
Authority’s assets, are set out in the Accounting Officers’ Memorandum issued by 
the Treasury and published in Managing Public Money. 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
30 

Governance statement 
Introduction 
Good corporate governance is central to the effective operation of all public bodies. 
The controls, processes and safeguards in place for the CICA reflect best practice as 
set out in the Treasury’s Corporate Governance Code. In some instances the code’s 
provisions are not applicable to CICA’s governance and this is explained below. 
Governance arrangements 
During the year financial 2013­14, CICA did not hold Crown status nor did it have any 
separate legal identity. For policy and administrative purposes CICA was classified as 
a Non­Departmental Public Body (NDPB) although it did not have this status in 
statute. Its structure was similar to that of an executive agency, with an Executive 
Management Team, headed by the Chief Executive. There was a Policy and 
Performance Board (PPB) including places for three non­executive advisors. 
The Triennial Review, completed in 2013, recommended that CICA becomes an 
Executive Agency. This occurred on 1 April 2014. 
There were no statutory requirements governing CICA non­executive appointments. 
Nevertheless, CICA embraced the spirit of the Code of Practice issued by the 
Commissioner for Public Appointments by recruiting non­executive advisors to its 
Policy and Performance Board (PPB) through fair and open competition. As the PPB 
was not based on any statutory requirements, the non­executives were not subject 
to Ministerial appointment or approval. CICA’s non­executives acted in an advisory 
capacity only; they did not have decision making powers. As an Executive 
Management Team, chaired by the Chief Executive, managed the organisation there 
was no need for the appointment of a separate Chairperson. 
The Chief Executive did not meet regularly with the minister responsible for 
criminal injuries compensation. The Chief Executive was a civil servant subject to 
the usual line management arrangements within the Ministry of Justice. 
Although the CICA business plan was subject to ministerial approval there was no 
separate requirement for CICA to consult with ministers on key financial or 
operational decisions. This is compatible with the requirements of the primary and 
secondary legislation from which CICA takes its powers. 
CICA did not have, or require, a separate remuneration committee as CICA staff 
were Ministry of Justice employees employed on standard terms and conditions. 
CICA was sponsored by the Ministry of Justice and also provided a service on behalf 
of the Scottish Government. A Memorandum of Understanding (MoU) set out the 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
31 

working arrangements on liaison between the Scottish Government and the Ministry 
of Justice on matters relating to the Criminal Injuries Compensation Scheme, 
including arrangements for the Scottish Government to make an appropriate 
contribution towards the funding of the scheme. 
Accounting Officer 
The Chief Executive was appointed Accounting Officer (AO) by the Permanent 
Secretary of the Ministry of Justice. As AO, the Chief Executive had responsibility for 
maintaining a sound system of internal control that supports the achievement of 
policies, aims and objectives as agreed with Ministry of Justice and Scottish 
Government. The Chief Executive was personally responsible for safeguarding the 
public funds managed by CICA; for ensuring propriety and regularity in the handling 
of those funds and for the day­to­day operations and management of CICA. 
The Executive Management Team 
In 2013­14 the Chief Executive was supported in fulfilling the duties outlined above 
by an Executive Management Team (EMT) consisting of the Deputy Chief Executive, 
Chief Business Officer, Head of Operational Delivery, Head of Operational Policy and 
Decision Support, Head of Finance, Head of Information Technology, and Head of 
Legal and Executive Office. 
The EMT was chaired by the Chief Executive and had a balance of skills and 
experience, including operational delivery, finance, and policy. An impact analysis 
prepared by our sponsors commented that ‘well established and effective sponsorship 
arrangements are in place that provides support, accountability and challenge’. 
The EMT was responsible for CICA’s day­to­day management and operation. The EMT 
met formally once a month, with additional meetings to accommodate business need. 
In taking decisions the EMT operated both corporately and objectively, acting at all 
times in the public interest. 
The EMT ensured it had the information necessary for the proper discharge of its 
duties including performance and financial information, and reports on key 
projects. EMT ensured that effective internal controls were in place for assurance of 
the quality and completeness of data which supported decisions. For example, 
management information reports and trends were monitored and cross­referenced 
ensuring consistency; customer surveys and complaints were monitored to identify 
performance issues; outturn reports confirmed the accuracy of budget 
management; and risk registers were maintained to assess and control key risks. 
Minutes of the EMT’s meetings were available electronically within CICA and could 
be made available to external parties on request. All matters were reported openly. 
There was nothing that required a confidential addendum to the minute because it 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
32 

was considered commercially or personally sensitive. 
ALB Governance Division 
The ALB Governance Division was the corporate sponsor team which oversaw the 
working relationship between the MoJ and CICA. It secured the necessary financial, 
management and operational information required to monitor and challenge CICA’s 
performance. Accountability meetings took place quarterly between the sponsor 
and CICA to discuss financial and risk management and progress against CICA’s 
performance measures as well as the strategic aims and objectives. 
Non­executive advisors 
Non­executive advisors input to policy considerations and reviewed the 
organisation’s performance against key indicators. The non­executives were part of 
the Policy and Performance Board and also formed CICA’s audit and risk committee 
(see below). Each of the non­executive advisors had a broad range of relevant skills 
including board level and audit committee experience. Although three were in place 
for part of the year, one of the non­executives resigned during the first quarter of 
the year. No action was taken to fill the vacancy as CICA had plans in place to 
recruit three non­executive board members in preparation for its change to Agency 
status on 1 April 2014. That exercise was completed in March 2014. 
Policy and Performance Board 
The Chief Executive, along with the Deputy Chief Executive, Chief Business Officer, 
Heads of Policy and Operational Delivery and Non­executive Advisors attended the 
PPB, which also included representatives from the ALB Governance Division and the 
Scottish Government. The PPB met quarterly to consider any proposed operational 
policy changes and to receive reports on CICA’s performance. 
Additionally, the PPB provided constructive challenge across CICA’s operations to 
ensure all aspects of strategy and policy delivery were scrutinised for effectiveness 
and efficiency. This year their input included supporting the transition to Agency 
status, input to the digital strategy and roadmap, contribution to the Customer and 
Stakeholder strategies, including the revised Customer Charter, and guidance on 
process efficiency. 
Board effectiveness 
Both the Executive Management Team and Policy and Performance Board had 
arrangements to review and evaluate their performance. The EMT reviewed its own 
effectiveness as part of its annual planning and reviews round. It identified the need 
to strengthen capability at EMT level to be able to deliver CICA’s strategic 
objectives. Following the departure of one EMT member, roles and responsibilities 
were reviewed. A new role, Head of Operational Excellence, was introduced, 
effective from 31 March 2014, to lead on compliance, change and improvement at 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
33 

corporate level, enabling a culture of continuous improvement aligned to our 
customer and digital strategies. 
The non­executive advisors assessed the PPB’s performance and effectiveness and 
agreed what actions should be taken forward as a result of their feedback. In 2013­14, 
examples of areas addressed included discussions on future strategy and how CICA 
engage with staff as they develop and explore the digital strategy, staff involvement 
in continuous improvement activities and testing Disaster Recovery procedures. 
At the year­end the Chief Executive met with each non­executive advisor to 
informally discuss and evaluate their contribution to the work of CICA. As this was 
the last meeting with the non­executives before CICA’s conversion to Agency status, 
the non­executives were also asked for any observations on the best way to support 
them in the future. Non­executives were free to raise any matter with the Chief 
Executive individually or collectively throughout the course of the year. 
Audit and Risk Committee 
The Audit and Risk Committee functioned in accordance with the principles set out 
in the Audit Committee Handbook 2013. The Audit and Risk Committee’s role was to 
support the EMT, and in particular the Chief Executive as the accounting officer, in 
their responsibilities for issues of risk management, control and governance. 
The Audit and Risk Committee comprised CICA’s non­executive advisors, one of 
whom acted as chair, and operated in accordance with the Terms of Reference. 
Internal Auditors and a National Audit Office representative attend each meeting. 
The Audit and Risk Committee provided a report in writing to the EMT and 
Accounting Officer after each meeting by means of an approved set of minutes. 
No concerns were raised with the Chief Executive and no issues were escalated. 
Minutes of committee meetings reflected the effectiveness of working 
arrangements and that the requirements of the chair were met. 
Risk Committee 
There was a bi­monthly meeting of a risk committee comprising key members of 
the CICA senior management covering Finance, Operations, Legal, Policy and 
Corporate Services. 
The risk committee reviewed and maintained the CICA corporate risk register. 
Each updated risk plan was submitted to the Executive Management Team for 
ratification and confirmation that all key risks had been identified and were being 
monitored and managed appropriately. The plans were also submitted to the PPB 
and the Audit and Risk Committee. 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
34 

Audit programme 
The internal audit programme for the year included reviews of Reward and 
Recognition (amber/green rating), the Customer Service Centre’s workload and 
resource planning (amber/green rating), Delivery of Business Support (amber/green 
rating), Decision Making under the 2012 Scheme (green rating) and Information 
Assurance (amber/green rating). The final reports on Key Financial Controls (green 
rating) and Staff Appraisals (amber/green rating) conducted during the previous 
year were closed in 2013­2014. 
A good working relationship has been established with MoJ Internal Audit and the 
National Audit Office. The former has stated that CICA’s overall risk, control and 
governance framework provides reasonable assurance that the key risks to CICA are 
being effectively managed. CICA had an in­house business assurance team who 
supplemented the work of internal auditors and in 2013­14 provided additional 
assurances, to the EMT and the Audit Committee, on the quality and consistency of 
application of CICA’s processes, procedures, and controls. The Chief Business Officer 
was responsible for coordinating the work of internal audit and quality assurance. 
The overall objectives of the Business Support Assurance Plan were to: 
●  deliver a programme of annual compliance reviews which were aligned to and 
supported the achievement of CICA’s corporate business plan; 
●  ensure that quarterly risk assessments were conducted against the maturity 
framework with results reported to the MoJ and the EMT; 
●  handle cases of suspected fraud and ensure all staff undertook Fraud Awareness 
and Training activities and were aware of arrangements for whistle blowing; 
●  ensure audit and assurance actions were monitored with the aim of providing 
accurate progress on outstanding recommendations to the EMT and Audit 
Committee; 
●  provide on­going progress updates on the Business Support Assurance Plan to the 
Strategic Officers, EMT, PPB,and the Audit Committee; and 
●  provide other reports including the Information Assurance Maturity Model (IAMM) 
self­assessment, Security Risk Management Overview and Occupational Health 
and Safety/Fire Safety Overview, all of which were submitted to MoJ within the 
required timescales. 
Audit and risk key considerations in 2013­2014 
The Executive Management Team, the Policy and Performance Board and the supporting 
committees’ key areas for attention during the year are summarised overleaf. 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
35 

CICA’s financial commitment to payment of pre­tariff cases could have impacted on 
prompt payment of tariff cases. As no additional funding was provided for pre­tariff 
cases, a risk based financial strategy was developed to provide a financial context 
for making decisions, to support the delivery of the priorities identified in our 
Business Plan, and to ensure funds were available to settle appeals and priority 
cases throughout the year. CICA supported staff with written guidance and training 
around how to manage customer expectations and how to prioritise settlement of 
cases, revising the customer charter to align with this. Securing additional funds, 
combined with effective budget and case management, allowed CICA to meet its 
commitment to pre­tariff cases without any detrimental effect on the tariff 
programme or customer service. 
CICA recognised that, given the volume of sensitive information handled it had to 
make strenuous efforts to adhere to best practice around Information Assurance. 
Significant efforts were made throughout the year to achieve and sustain 
improvements in compliance and awareness levels amongst staff. This included the 
delivery of training to all staff and the implementation of the new Government 
Classification System which went live on 2 April 2014. CICA’s Asset Register has been 
revised and new procedures and guidance were introduced for Blackberry usage and 
the despatch of mail, based on lessons learned from incidents of potential data 
losses. There were no reportable data security incidents this year. 
CICA recognised that the behaviour and conduct of staff working for CICA are 
fundamental to its success and that it must maintain the momentum of its staff 
engagement programme. CICA had a Challenge team who analysed staff survey 
results and developed an engagement strategy for the organisation. Based on the 
recommendations of this group, a key product for 2013­14 was a revised 
communications strategy. 
CICA had a well­developed governance structure for change management, including a 
programme board and project teams who observed best practice in project 
management to ensure change was managed effectively and that CICA ensured 
continuous improvement in relation to efficiencies in process and technology. CICA 
have delivered Change workshops to all staff and kept them regularly updated with 
the progress of key projects. Improved arrangements were put in place for the 
handover of projects into the business as usual environment, including well­received 
roadshows to explain what change means and looks like for staff in different job roles. 
The Civil Service Reform Plan included the Government Digital Strategy to improve 
the way the Government makes policy and communicates with people. CICA have 
developed a Digital Road Map as a basis for the future transformation programme. 
Key principles have been agreed to support the vision, including the need to design 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
36 

process change for digital self­service, which is focussed on the user’s needs. Work 
has begun on a digital solution as an enabler for a revised evidence gathering 
strategy. CICA now receives over 86 per cent of all new applications online. 
Customer Service staff provided telephone support for other applicants. 
CICA recognised that its IT infrastructure must be optimum for business need and be 
fully supported to ensure high performance and availability, including the need to 
be protected from cyber­attack. Commercial support and maintenance contracts 
were put in place to support the case management and online application systems. A 
new antivirus server was deployed together with an increased range of products 
that protect from attack. Hardware and software upgrades have been deployed 
across the estate, including Finance systems. A staff suggestion has led to plans to 
improve the detection of duplicate/fraudulent claims. CICA gained Public Service 
Network accreditation in September 2013. 
CICA recognised the importance of maintaining the continuity of operations and 
service delivery to maintain customer confidence. Testing plans is vital to be assured 
that they will work when needed. Tests have been successfully carried out on Business 
Continuity, ICT Incident Plans and Disaster Recovery Plans but plans now need to be 
updated to reflect developments in IT Infrastructure and digital continuity. 
CICA needed to ensure it could operate from a location that offered continued 
access to experienced staff, supports the Business Continuity Plan and provides 
good value for money. The lease on the existing office accommodation is due for 
renewal in September 2014 and CICA have supported its sponsor department to 
negotiate a new lease in a new location on very favourable terms. A move is planned 
late August/early September 2014 to a new location in Glasgow City Centre. 
Following the outcome of the Triennial Review, CICA needed to prepare for a change 
in status from an Executive Non­departmental Public Body (NDPB) to an Executive 
Agency. Working with the ALB Governance Division, CICA have agreed a Framework 
Document that includes roles, responsibilities, delegated authorities and future 
governance arrangements. This document has been given Ministerial approval. It has 
also recruited three Non­executive Board Members who will be part of the new 
governance structure. One of the three previously served in a non­executive advisor 
capacity with CICA and will provide a level of continuity as it moves to Agency 
status. Other than the changes in governance arrangements there was no impact on 
the way the CICA previously operated. All the arrangements needed for a smooth 
transition were completed prior to the vesting date for the new Agency. 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
37 

Governance structure 
Scottish Government 
UK Justice Ministers 
Ministry of Justice Permanent Secretary 
Ministry of Justice Finance, Assurance and Commercial Group 
ALB Governance Division 
Interdepartmental Liaison 
Committee 
Committee to oversee end­to­
end operation of scheme and 
consider performance reports 
Participants 
Finance, Assurance and 
Commercial Group; Justice Policy 
Group; CICA; FTT­CIC; Scottish 
Government; MoJ Finance 
Framework Agreement 
If the Audit committee have 
Sets out the broad framework within 
concerns about potential fraud 
which CICA operates in terms of 
or maladministration involving 
governance, accountability, finance, 
members of the executive 
staffing and operations 
management team they may 
take these direct to MoJ 
Accountability Meetings 
Policy and Equality Forum 
To provide CICA with 
feedback from stakeholders 
on policy in relation to the 
Criminal Injuries 
Compensation Scheme and to 
assist CICA in meeting its 
wider equalities 
responsibilities 
Participants 
CICA; FTT­CIC; VS(E and W); 
VS (Scotland); APIL; CAB; 
CAS; Equality Groups; MIB 
Audit & Risk Committee 
To support the EMT in their 
responsibilities for issues of 
risk control and governance 
Members 
3 x Non­executives (including 
chair) 
Other participants 
Chief Executive; Deputy Chief 
Executive; Chief Business 
Officer; Head of Finance; 
Sponsor Department 
Representative (optional); 
Internal Auditors; External 
Auditors (as required) 
Chief Executive / Accountable Officer 
Personally responsible for safeguarding 
public funds; ensuring propriety and 
regularity; day­to­day operations and 
management of CICA 
CICA Executive Management Board 
Will be responsible for day­to­day 
management of the organisation and for 
all operational decisions. 
Members (subject to occasional change) 
Chief Executive; Deputy Chief Executive; 
Chief Business Officer; Heads of 
departments within CICA 
Risk Committee 
To ensure the effective monitoring and 
management of key risks.  
Business Analysis and Procurement  
Manager (chair)  
Business unit representatives  
Strategy and 
Performance Board 
To provide constructive 
challenge across CICA’s 
operations with a view to 
ensuring effectiveness and 
efficiency 
Members 
Chief Executive (chair); 
Deputy Chief Executive; 
Chief Business Officer; 3 x 
non­executive advisors 
Other participants 
ALB Governance Division 
representative; Scottish 
Government 
representative; other 
Executive Management 
Board Members as 
required 
38 
Criminal Injuries Compensation Authority 
Annual Report 13–14 

Meeting attendance 2013­14 
Executive Management Team 
Audit Committee 
PPB 
Q1 
Q2 
Q3 
Q4 
Q1 
Q2 
Q3 
Q4 
Q1 
Q2 
Q3 
Q4 
Executive team 
Carole Oatway 
3/3 
3/3 
3/3 
3/3 
• 
• 
• 
• 
• 
• 
• 
• 
Rena Kinloch 
3/3 
3/3 
3/3 
3/3 
• 
• 
• 
• 
• 
• 
• 
• 
Jackie Lockhart 
2/3 
2/3 
3/3 
2/3 
• 
• 
• 
• 
x 
• 
• 
• 
Alan Eastwood 
2/3 
2/3 
2/3 
3/3 
• 
x 
• 
• 
n/a 
n/a 
n/a 
n/a 
James Cosgrove 
2/3 
3/3 
3/3 
3/3 
n/a 
n/a 
n/a 
n/a 
• 
• 
• 
• 
Trish Wilson 
3/3 
2/3 
3/3 
3/3 
n/a 
n/a 
n/a 
n/a 
• 
• 
• 
• 
Michael Hanlon 
2/3 
3/3 
3/3 
3/3 
n/a 
n/a 
n/a 
n/a 
n/a 
n/a 
n/a 
n/a 
Louise Day 
3/3 
3/3 
3/3 
2/3 
n/a 
n/a 
n/a 
n/a 
n/a 
n/a 
n/a 
n/a 
Graeme Welsh1 
0/3 
n/a 
n/a 
n/a 
n/a 
n/a 
n/a 
n/a 
n/a 
n/a 
n/a 
n/a 
Non­executives 
David Page 
n/a 
n/a 
n/a 
n/a 
• 
• 
• 
• 
• 
• 
• 
• 
Colin Peebles 
n/a 
n/a 
n/a 
n/a 
• 
• 
• 
• 
• 
• 
• 
• 
1. Graeme Welsh transferred to another Government department in quarter one 
Carole Oatway 
Chief Executive and Accounting Officer 
Criminal Injuries Compensation Authority 
11 June 2014 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
39 

The Certificate and Report of the Comptroller and
Auditor General to the Houses of Parliament and the 
Scottish Parliament 
I certify that I have audited the financial statements of the Criminal Injuries 
Compensation Authority for the year ended 31 March 2014 under the Criminal Injuries 
Compensation Act 1995. The financial statements comprise: the Statements of 
Comprehensive Net Expenditure, Financial Position, Cash Flows, Changes in Taxpayers’ 
Equity; and the related notes. These financial statements have been prepared under 
the accounting policies set out within them. I have also audited the information in the 
Remuneration Report that is described in that report as having been audited. 
Respective responsibilities of the Accounting Officer and auditor 
As explained more fully in the Statement of Accounting Officer’s Responsibilities, the 
Accounting Officer is responsible for the preparation of the financial statements and 
for being satisfied that they give a true and fair view. My responsibility is to audit, 
certify and report on the financial statements in accordance with the Criminal 
Injuries Compensation Act 1995. I conducted my audit in accordance with 
International Standards on Auditing (UK and Ireland). Those standards require me and 
my staff to comply with the Auditing Practices Board’s Ethical Standards for Auditors. 
Scope of the audit of the financial statements 
An audit involves obtaining evidence about the amounts and disclosures in the 
financial statements sufficient to give reasonable assurance that the financial 
statements are free from material misstatement, whether caused by fraud or error. 
This includes an assessment of: whether the accounting policies are appropriate to 
the Criminal Injuries Compensation Authority’s circumstances and have been 
consistently applied and adequately disclosed; the reasonableness of significant 
accounting estimates made by the Criminal Injuries Compensation Authority; and 
the overall presentation of the financial statements. In addition I read all the 
financial and non­financial information in the Annual Report to identify material 
inconsistencies with the audited financial statements and to identify any 
information that is apparently materially incorrect based on, or materially 
inconsistent with, the knowledge acquired by me in the course of performing the 
audit. If I become aware of any apparent material misstatements or inconsistencies 
I consider the implications for my certificate. 
I am required to obtain evidence sufficient to give reasonable assurance that the 
expenditure and income recorded in the financial statements have been applied to 
the purposes intended by Parliament and the financial transactions recorded in the 
financial statements conform to the authorities which govern them. 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
40 

Opinion on regularity 
In my opinion, in all material respects the expenditure and income recorded in the 
financial statements have been applied to the purposes intended by Parliament and 
the financial transactions recorded in the financial statements conform to the 
authorities which govern them. 
Opinion on financial statements 
In my opinion: 
●  the financial statements give a true and fair view of the state of the Criminal 
Injuries Compensation Authority’s affairs as at 31 March 2014 and of the net 
expenditure for the year then ended; and 
●  the financial statements have been properly prepared in accordance with the 
Criminal Injuries Compensation Act 1995 and Secretary of State directions 
issued thereunder. 
Opinion on other matters 
In my opinion: 
●  the part of the Remuneration Report to be audited has been properly prepared in 
accordance with Secretary of State directions made under the Criminal Injuries 
Compensation Act 1995; and 
●  the information given in the Governance Statement, Business Commentary and 
Sustainability Report sections of the Annual Report for the financial year for which 
the financial statements are prepared is consistent with the financial statements. 
Matters on which I report by exception 
I have nothing to report in respect of the following matters which I report to you if, 
in my opinion: 
●  adequate accounting records have not been kept or returns adequate for my 
audit have not been received from branches not visited by my staff; or 
●  the financial statements and the part of the Remuneration Report to be audited 
are not in agreement with the accounting records and returns; or 
●  I have not received all of the information and explanations I require for my audit; 
or 
●  the Governance Statement does not reflect compliance with HM Treasury’s 
guidance. 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
41 

Report 
I have no observations to make on these financial statements. 
Amyas C E Morse 
Comptroller and Auditor General 
National Audit Office 
157­197 Buckingham Palace Road 
Victoria 
London 
SW1W 9SP 
16 June 2014 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
42 

Accounts  
Statement of Comprehensive Net Expenditure for the year ended 31 March 2014 
2013­14 
2012­13  
Note 
£'000 
£'000 
£'000 
£'000 
Re­stated 
Re­stated 
Programme Expenditure 
Tariff scheme compensation 
10 
156,411 
133,955 
Pre­tariff scheme compensation 
10 
(1,858) 
7,951 
VOTS compensation 
10 
37 
192 
Casehandling costs 
4 
3,086 
4,306 
157,676 
146,404 
Administration Expenditure 
Staff costs 
3 
10,058 
10,575 
Other expenditure 
4 
4,602 
4,336 
Depreciation 
5 
852 
1,117 
Amortisation 
5 
713 
487 
16,225 
16,515 
Total Expenditure 
173,901 
162,919 
Income 
2 
(1,320) 
(918) 
Income repaid to Consolidated Fund 
1,320 
976 
0 
58 
Net Expenditure 
173,901 
162,977 
Finance Charge (Unwinding of discount) 
Programme 
10 
1,272 
1,576 
Finance Charge (Unwinding of discount) 
Administration 
10 
5 
13 
Net Expenditure after finance charge 
175,178 
164,566 
There was no other comprehensive expenditure incurred during the year. 
The notes on pages 47 to 65 form part of these accounts. 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
43 

Accounts continued. 
Statement of Financial Position as at 31 March 2014 
31 March 2014 
31 March 2013 
31 March 2012 
Note 
£'000 
£'000 
£'000 
£'000 
£'000 
£'000 
Re­stated Re­stated Re­stated Re­stated 
Non­current assets 
Property, plant and equipment 
5 
887 
1,715 
2,630 
Intangible assets 
5 
2,024 
2,450 
487 
Assets under construction 
5 
719 
194 
2,238 
Total non­current assets 
3,630 
4,359 
5,355 
Current assets 
Trade and other receivables 
6 
1,211 
1,042 
1,079 
Cash and cash equivalents 
7 
62,347 
89,182 
150,144 
Total current assets 
63,558 
90,224 
151,223 
Total assets 
67,188 
94,583 
156,578 
Current liabilities 
Trade and other payables 
8 
(62,225) 
(36,087) 
(126,370) 
Non­current assets plus/less net 
current assets/liabilities 
4,963 
58,496 
30,208 
Non­current liabilities 
Provision ­ Programme 
10 (273,478) 
(360,768) 
(541,735) 
Provision ­ Administration 
10 
(1,310) 
(951) 
(1,069) 
Other payables 
9 
(49,482) 
(87,997) 
(44,219) 
Total non­current liabilities 
(324,270) 
(449,716) 
(587,023) 
Liabilities less assets 
(319,307) 
(391,220) 
(556,815) 
Taxpayers' Equity 
General reserve 
(319,307) 
(391,220) 
(556,815) 
(319,307) 
(391,220) 
(556,815) 
The notes on pages 47 to 65 form part of these accounts. 
The financial statements on pages 43 to 46 were approved by the Executive Management 
Board on 11 June 2014 and were signed on its behalf by: 
Carole Oatway 
Chief Executive and Accounting Officer 
Criminal Injuries Compensation Authority 
11 June 2014 
44 
Criminal Injuries Compensation Authority 
Annual Report 13–14 

Accounts continued. 
Statement of Cash Flows for the year ended 31 March 2014 
2013­14 
2012­13  
Note 
£'000 
£'000 
£'000 
£'000 
Cash flows from operating activities 
Net cash outflow from operating activities 
12 
(273,091) 
(390,457) 
Other non­operating income 
Income 
2 
1,320 
918 
Income repaid to Consolidated Fund 
(1,320) 
(976) 
0 
(58) 
Cash flows from investing activities 
Purchase of property, plant and equipment 
5 
(9) 
(47) 
Purchase of intangibles 
5 
(5) 
(12) 
Transfer to Prepayments 
5 
18 
0 
Assets under construction 
5 
(839) 
(549) 
(835) 
(608) 
Net cash outflow 
(273,926) 
(391,123) 
Cash flows from financing activities 
Grants from sponsor departments 
11 
247,091 
330,161 
Net (decrease) in cash and cash equivalents in 
the period 
7 
(26,835) 
(60,962) 
Cash and cash equivalents at the beginning of 
the period 
89,182 
150,144 
Cash and cash equivalents at the end of the 
period 
7 
62,347 
89,182 
The notes on pages 47 to 65 form part of these accounts. 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
45 

Accounts continued. 
Statement of Changes in Taxpayers Equity for the year ended 31 March 2014 
Note 
General Reserve 
Total Reserves 
£'000 
£'000 
Re­stated 
Re­stated 
Balance at 31 March 2012 
(546,517) 
(546,517) 
Prior period adjustment 
10 
(10,298) 
(10,298) 
Balance at 1 April 2012 
(556,815) 
(556,815) 
Net Parliamentary funding 
330,161 
330,161 
Net transfer from operating activities: 
Net expenditure 
(164,566) 
(164,566) 
Balance at 31 March 2013 
(391,220) 
(391,220) 
General Reserve 
Total Reserves 
£'000 
£'000 
Balance at 1 April 2013 
(391,220) 
(391,220) 
Net Parliamentary funding 
247,091 
247,091 
Net transfer from operating activities: 
Net expenditure 
(175,178) 
(175,178) 
Balance at 31 March 2014 
(319,307) 
(319,307) 
The notes on pages 47 to 65 form part of these accounts. 
46 
Criminal Injuries Compensation Authority 
Annual Report 13–14 

Notes to the Accounts  
Note 1 
STATEMENT OF ACCOUNTING POLICIES 
These financial statements have been prepared in accordance with the 2013­14 Government Financial 
Reporting Manual (FReM) issued by HM Treasury. The accounting policies contained in the FReM apply 
International Financial Reporting Standards (IFRS) as adapted or interpreted for the public sector context. 
Where FReM permits a choice of accounting policy, the accounting policy which has been judged to be the 
most appropriate to the particular circumstances of CICA for the purpose of giving a true and fair view has 
been selected. CICA’s accounting policies have been applied consistently in dealing with items considered 
material in relation to the accounts. 
1.1 
Accounting Convention 
These accounts have been prepared under the historical cost convention as modified to account for, where 
applicable, the revaluation of non­current assets. 
The Financial Statements, together with the Notes on pages 47 to 65, have been prepared on an accruals basis 
in accordance with the Accounts Direction given by the Secretary of State for Justice, with approval of HM 
Treasury, in accordance with the Criminal Injuries Compensation Schemes 1990, 1996, 2001, 2008 and 2012. 
At 31 March 2014, CICA’s Statement of Financial Position records net liabilities of £319 million (31 March 
2013, £391 million re­stated). This reflects the inclusion of liabilities falling due in future years which may 
only be met by future funding from both the Ministry of Justice and the Scottish Government. This follows 
the normal conventions applying to Parliamentary control over income and expenditure in that funding is 
not provided in advance of need. 
Funding for 2014­2015, allowing for the amounts required to meet CICA’s liabilities, had already been 
included in estimates for this period, which had been approved by Parliament, and there is no reason to 
believe that future sponsorship and future parliamentary approval will not be forthcoming. It has therefore 
been considered appropriate to adopt the going concern basis for the preparation of these financial 
statements. 
1.2 
Administration and programme expenditure 
The Statement of Comprehensive Net Expenditure is analysed between programme and administration 
elements. The classification of expenditure follows the definition of costs set out in the Financial 
Memorandum issued to CICA by the Secretary of State for Justice. 
1.3 
Funding 
Expenditure is met from funds advanced by the Ministry of Justice and the Scottish Government. Funds 
received for operating activities and capital expenditure are credited to the general fund. 
1.4 
Non­Current Assets 
Intangibles 
Purchased Intangibles are split between information technology and software licences and are capitalised 
where expenditure of £500 or more is incurred. Both set of assets are disclosed at depreciated historical 
cost which approximates to fair value. 
Software and systems development expenditure on IT systems are capitalised as intangibles where specific 
criteria are met in accordance with International Accounting Standard (IAS) 38. Expenditure on IT systems 
which maintains expected output requirements, without evidence of enhancement, is written off in the 
period in which it is incurred. 
Property, Plant and Equipment(PPE) 
Items are capitalised if they are intended to be used on a continuous basis for greater than one year. Items 
of PPE costing more than £500, inclusive of delivery and installation, are initially recognised at cost. Where 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
47 

Notes to the Accounts continued. 
an item costs less than the £500 but forms part of an asset or grouped asset, whose total value is greater 
than £500, the item is capitalised as part of a grouped asset. Property, Plant and Equipment are carried at 
depreciated historical cost, which approximates to fair value. The residual value of all assets and the 
depreciation method applied to them is reviewed at the end of each financial year. 
Donated Assets 
CICA holds no assets classified as donated. 
Assets Under Construction 
Costs, inclusive of irrecoverable VAT, associated with discrete projects are pooled until CICA takes the 
relevant asset on charge (first brings the asset into use). Such items are not depreciated until they are 
brought into use. The relevant in­year transfers to asset categories, relating to assets which were taken on 
charge during 2013­14, are disclosed in note 5. 
1.5 
Depreciation and Amortisation 
Depreciation and Amortisation is charged on a straight­line basis at rates calculated to write­off the value 
of assets less estimated residual value evenly over the asset’s useful economic life as follows. 
Leasehold Improvements 
Over the remaining term of the lease 
Fixtures, Fittings and Office Equipment 
Ten years 
Computer Equipment 
Three to five years 
Intangibles (Information Technology and Licences) 
Three to five years 
1.6 
Income 
All recoveries from assailants through civil actions and the criminal courts are non­retainable. They are 
paid into the consolidated fund, on receipt, via the Ministry of Justice and the Scottish Government. 
However, income is recognised, when the debt is created. This can give rise to short­term timing 
differences being recognised in the Statement of Comprehensive Net Expenditure. The majority of CICA’s 
income is received via the courts and therefore the collection­rate is predominantly outwith the control of 
CICA. The collection rate is currently 25 per cent of all monies due. Therefore CICA creates bad debt 
provisions to reflect the uncertainty of future collection. 
Other income is composed of compensation repaid by applicants, subject access requests fees and royalties 
receivable against vending machine supplier arrangements. Compensation repayments are paid to 
consolidated fund, on receipt, and other miscellaneous income is retained by CICA. 
1.7 
Accounting for Employee Benefits 
Under IAS 19 CICA is required to provide for the full long­term pension liabilities of any qualifying staff not 
covered under the PCSPS arrangements. All staff working for CICA were covered under the arrangements 
and therefore no disclosure for long­term pension liabilities is charged to these accounts. 
The same standard additionally requires CICA to provide, in full, short­term employee liabilities for both 
untaken annual leave and bonus entitlements. 
1.8 
Leases 
Leases are assessed against the criteria laid down within IAS 17 and are classified as Finance Leases or 
Operating Leases. 
Payments made under operating leases (net of any incentives received from the lessor) are charged to the 
SoCNE on a straight­line basis over the period of the lease. Any upfront payments not yet released to the 
SoCNE are recognised as a lease prepayment in the SoFP. Operating lease incentives (such as rent­free 
periods or contributions by the lessor to the lessee’s relocation costs) are treated as an integral part of the 
net consideration agreed for the use of the leased asset and are spread appropriately over the lease term. 
CICA has no finance leases. 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
48 

Notes to the Accounts continued. 
1.9 
Provisions 
CICA provides for legal or constructive obligations which are of uncertain timing or amount at the reporting 
period end. The provision is established on the basis of the best estimate of the expenditure required to 
settle the obligation. The provisions (particularly tariff) involve significant estimations and uncertainties 
(see note 10 for detail). These obligations are set out below. 
Pre­tariff Scheme 
The pre­tariff scheme provision reflects the expected settlement value of all outstanding cases at the 
reporting period end. The total liability has been derived by an in­depth valuation assessment by experts 
from the judiciary (totally independent from CICA). This provision has not been discounted (see note 10). 
Tariff Scheme 
The tariff scheme provision is made up of two components. Primarily, CICA recognises liabilities that are 
based upon an evaluation of total applications that are currently known to CICA. The additional element 
relates to those events, occurring on or before reporting period end, that CICA deems probable and, based 
upon historical evidence, provides for an estimation of the future liability. This provision has been 
discounted by using the prevailing nominal Treasury Discount Rates, highlighted at note 10. The discount is 
unwound over the remaining life of the provision and is shown as a finance charge in the Statement of 
Comprehensive Net Expenditure. 
Victims of Overseas Terrorism Scheme (VOTS) 
Events designated as Acts of Terrorism, by Foreign Secretary, are provided for on the basis of applications 
that are currently known to CICA. The compensation liabilities are determined by the same principles that 
underpin the 2012 tariff scheme. This provision has not been discounted as it is not material. 
Dilapidations 
Provisions for dilapidations are recognised in the year in which CICA recognises it has a future obligation to 
transfer economic benefits based on a past event. This provision has not been discounted (see note 10). 
Early Departure 
CICA meets the additional costs of benefits beyond normal Principal Civil Service Pension Scheme (PCSPS) 
for employees who retire early. These costs are provided for in full when the relevant early retirement 
programme becomes binding by establishing a provision for the estimated payments discounted at the 
Treasury rate of 1.80 per cent in real terms. The discount is unwound over the remaining life of the 
provision and is shown as a finance charge in the Statement of Comprehensive Net Expenditure. 
1.10 
Recognition of Compensation Accrual 
CICA recognises an accrual when an offer is made to an applicant. The liability takes account of the 
prevailing review and appeal request rate for the tariff scheme. For pre­tariff the on­offer is recognised at 
full liability as the offer made to an applicant is binding. 
1.11 
Value Added Tax 
CICA is not eligible to register for VAT and all costs are shown inclusive of irrecoverable VAT, including all 
thresholds where disclosed within the notes to the accounts. With effect from 1 April 2014 CICA will vest as 
an Agency of the MoJ. As a result of this change CICA will be eligible to recover VAT on a limited range of 
services from 2014­15 onwards. 
1.12 
Holding Accounts 
Compensation awards can be held in individual accounts in the name of the applicant prior to guardianship 
being determined. On confirmation of the legal position of each case, final payment, including accrued 
interest, is made as directed. 
1.13 
Third Party Assets 
The third party assets are not CICA’s assets and are therefore not included in the Financial Statements. The 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
49 

Notes to the Accounts continued. 
retention of compensation awards to minors is provided for under Scheme arrangements. The purpose of 
this action is to ensure that the victim will be the sole beneficiary of the award (including accrued interest) 
when they reach their majority (18 years of age). Where appropriate interim payments are made on an ‘as 
needs’ basis against an agreed framework. 
CICA acts as agent on behalf of the MoJ to undertake special payment Schemes and therefore holds, but 
does not own, the funding to meet obligations. CICA is reimbursed for the costs associated with set­up and 
administration of any Scheme undertaken. 
The balances held on behalf of both of the above parties are disclosed in note 13. 
1.14 
Segmental Reporting 
CICA has one reportable operating segment under IFRS 8. It therefore does not prepare a detailed  
segmental analysis.  
The split in programme expenditure, between Tariff and Pre­Tariff is disclosed on the face of the Statement of  
Comprehensive Net Expenditure. The relevant geographical analysis for both schemes is disclosed in note 10.  
1.15 
Impending application of newly issued Accounting Standards not yet effective 
There is no anticipated material impact to CICA in respect of International Financial Reporting Standards 
(IFRSs) that have been issued by the International Accounting Standards Board but are not yet effective at 
the end of the reporting period. 
Note 2 
INCOME 
2013­14 
2012­13 
£'000 
£'000 
Civil actions ­ non­retainable 
432 
567 
Court compensation orders ­ non­retainable 
257 
348 
Compensation re­paid ­ non­retainable 
610 
0 
Other administrative income ­ non ­ retainable 
21 
3 
1,320 
918 
Note 3 
STAFF NUMBERS AND RELATED COSTS 
a) 
Staff costs 
Note 
2013­14 
2012­13 
£'000 
£'000 
Salaries and emoluments 
7,635 
7,875 
Other 
134 
0 
Early departure adjustment 
(104) 
0 
Early departure costs 
23 
0 
Provision 
10 
471 
0 
Social security costs 
511 
548 
Pension costs 
1,329 
1,365 
Agency staff 
10 
598 
Overtime payments 
49 
189 
10,058 
10,575 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
50 

Notes to the Accounts continued. 
The disclosures above include the costs within the body of the remuneration report.  
The other and provision both relate to recognition of an annual allowance under the Civil Service Injury  
Benefit Scheme.  
b) 
Staff numbers 
The average number of full time equivalent persons employed (including senior management) during the 
year was as follows: 
2013­14 
2012­13 
Casework 
263 
289 
Administration 
64 
62 
Agency staff 
0 
27 
327 
378 
2013­14 
2012­13 
Scottish Government 
1 
1 
Ministry of Justice 
326 
350 
Agency 
0 
27 
327 
378 
The number of full time equivalent persons employed in CICA as at 31 March 2014 was 314. 
c) 
Civil Service ­ Exit Packages 
Redundancy and other departure costs have been paid in accordance with the provisions of the Civil Service 
Compensation Scheme, a statutory scheme made under the Superannuation Act 1972, as amended by the 
Superannuation Act 2010 effective 16 December 2010. Exit costs are accounted for in­full in the year of 
departure. Where the department has agreed early retirements, the additional costs are met by the 
department and not by the Civil Service pension scheme. 
2013­14 
2012­13 
2013­14 
2012­13 
2013­14 
2012­13  
Number of compulsory 
Number of other 
Total number of exit 
Exit package cost band 
redundancies 
departures agreed 
packages 
<£10,000 
0 
0 
0 
0 
0 
0 
£10,000 ­ £25,000 
1 
0 
0 
0 
1 
0 
£25,000 ­ £50,000 
0 
0 
0 
0 
0 
0 
£50,000 ­ £100,000 
0 
0 
0 
0 
0 
0 
£100,000 ­ £150,000 
0 
0 
0 
0 
0 
0 
£150,000 ­ £200,000 
0 
0 
0 
0 
0 
0 
£200,000 ­ £250,000 
0 
0 
0 
0 
0 
0 
Total number of exit 
packages by type 
1 
0 
0 
0 
1 
0 
Total resource cost (£) 
22,700 
0 
0 
0 
22,700 
0 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
51 

Notes to the Accounts continued. 
Note 4 
OTHER EXPENDITURE 
Note 
2013­14 
2012­13 
£'000 
£'000 
Re­stated 
Programme Expenditure ­ casehandling costs 
3,086 
4,306 
Information technology and telecommunications 
1,502 
1,393 
Rentals under operating leases 
1,261 
1,241 
Other accommodation costs 
1,011 
1,027 
Postage 
169 
210 
Miscellaneous fees 
148 
25 
Travel and subsistence 
131 
91 
Storage and handling 
119 
124 
External audit fees 
70 
70 
Training, recruitment and staff welfare 
60 
53 
Stationery 
52 
79 
Internal audit fees 
25 
26 
Losses and special payments 
20 
20 
32 
Furniture and fittings 
12 
5 
Information and publications 
1 
2 
Asset disposal costs 
0 
1 
Non Cash Items: 
Increase / (decrease) to bad debt provision 
6 
21 
(47) 
Bad debts written­off 
20 
0 
4 
7,688 
8,642 
See Financial Overview for additional details. 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
52 

Notes to the Accounts continued. 
Note 5 
NON­CURRENT ASSETS 
Property, Plant and Equipment 
Fixtures & 
Fittings 
Leasehold 
Improvements 
Computer 
Equipment 
Office 
Equipment 
Total 
£'000 
£'000 
£'000 
£'000 
£'000 
Cost 
At 1 April 2013 
678 
3,607 
1,861 
668 
6,814 
Additions 
0 
5 
0 
4 
9 
Disposals 
0 
0 
0 
(28) 
(28) 
Transfers 
0 
0 
15 
0 
15 
At 31 March 2014 
678 
3,612 
1,876 
644 
6,810 
Depreciation 
At 1 April 2013 
(344) 
(2,668) 
(1,628) 
(459) 
(5,099) 
Charged in year 
(67) 
(630) 
(105) 
(50) 
(852) 
Disposals 
0 
0 
0 
28 
28 
At 31 March 2014 
(411) 
(3,298) 
(1,733) 
(481) 
(5,923) 
Net book value at 31 March 2014 
267 
314 
143 
163 
887 
Net book value at 31 March 2013 
334 
939 
233 
209 
1,715 
Intangible Assets 
Information 
Technology 
Software 
Licences 
Total 
£'000 
£'000 
£'000 
Cost 
At 1 April 2013 
2,926 
405 
3,331 
Additions 
0 
5 
5 
Disposals 
0 
0 
0 
Transfers 
227 
55 
282 
At 31 March 2014 
3,153 
465 
3,618 
Amortisation 
At 1 April 2013 
(589) 
(292) 
(881) 
Charged in year 
(667) 
(46) 
(713) 
Disposals 
0 
0 
0 
At 31 March 2014 
(1,256) 
(338) 
(1,594) 
Net book value at 31 March 2014 
1,897 
127 
2,024 
Net book value at 31 March 2013 
2,337 
113 
2,450 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
53 

Notes to the Accounts continued. 
Assets under Construction 
Intangibles 
Tangibles 
Other 
Total 
£'000 
£'000 
£'000 
£'000 
Cost 
At 1 April 2013 
194 
0 
0 
194 
Additions 
824 
15 
0 
839 
Transfers 
(281) 
(15) 
0 
(296) 
Re­classification 
0 
0 
(18) 
(18) 
At 31 March 2014 
737 
0 
(18) 
719 
Other represents costs re­classified as a prepayment.  
All non­current assets are owned by CICA.  
No non­current assets have been subject to revaluation in current period.  
Property, Plant and Equipment 
Fixtures & 
Fittings 
Leasehold 
Improvements 
Computer 
Equipment 
Office 
Equipment 
Total 
£'000 
£'000 
£'000 
£'000 
£'000 
Cost 
At 1 April 2012 
676 
3,602 
1,752 
668 
6,698 
Additions 
2 
5 
40 
0 
47 
Disposals 
0 
0 
(86) 
0 
(86) 
Transfers 
0 
0 
155 
0 
155 
At 31 March 2013 
678 
3,607 
1,861 
668 
6,814 
Depreciation 
At 1 April 2012 
(277) 
(2,043) 
(1,339) 
(409) 
(4,068) 
Charged in year 
(67) 
(625) 
(375) 
(50) 
(1,117) 
Disposals 
0 
0 
86 
0 
86 
At 31 March 2013 
(344) 
(2,668) 
(1,628) 
(459) 
(5,099) 
Net book value at 31 March 2013 
334 
939 
233 
209 
1,715 
Net book value at 31 March 2012 
399 
1,559 
413 
259 
2,630 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
54 

Notes to the Accounts continued. 
Intangible Assets 
Information 
Technology 
Software 
Licences 
Total 
£'000 
£'000 
£'000 
Cost 
At 1 April 2012 
583 
298 
881 
Additions 
0 
12 
12 
Disposals 
0 
0 
0 
Transfers 
2,343 
95 
2,438 
At 31 March 2013 
2,926 
405 
3,331 
Amortisation 
At 1 April 2012 
(200) 
(194) 
(394) 
Charged in year 
(389) 
(98) 
(487) 
Disposals 
0 
0 
0 
At 31 March 2013 
(589) 
(292) 
(881) 
Net book value at 31 March 2013 
2,337 
113 
2,450 
Net book value at 31 March 2012 
383 
104 
487 
Assets under Construction 
Intangibles 
Tangibles 
Total 
£'000 
£'000 
£'000 
Cost 
At 1 April 2012 
2,238 
0 
2,238 
Additions 
394 
155 
549 
Transfers 
(2,438) 
(155) 
(2,593) 
At 31 March 2013 
194 
0 
194 
All non­current assets are owned by CICA.  
No non­current assets have been subject to revaluation in current period.  
Annual Report 13–14 
Criminal Injuries Compensation Authority 
55 

Notes to the Accounts continued. 
Note 6 
TRADE AND OTHER RECEIVABLES 
31 March 2014 31 March 2013 
£'000 
£'000 
Trade receivables 
7 
0 
Court compensation 
867 
864 
Civil claims 
48 
47 
Other receivables 
3 
2 
Prepayments 
927 
749 
1,852 
1,662 
Provision for bad debts 
(641) 
(620) 
1,211 
1,042 
Note 7 
CASH AND CASH EQUIVALENTS 
Notes 
2013­14 
2012­13 
£'000 
£'000 
Opening balance at Government Banking Service Accounts 
1,155 
105,792 
Increase / (decrease) in cash 
11,699 
(104,637) 
Closing balance at Government Banking Service Accounts 
12,854 
1,155 
Opening balance all other bank accounts and cash 
30 
133 
(Decrease) in cash 
(19) 
(103) 
Closing balance at all other bank accounts and cash 
11 
30 
Opening balance of awards held on deposit in holding accounts 
9 
87,997 
44,219 
(Decrease) / increase in cash 
9 
(38,515) 
43,778 
Closing balance of awards held on deposit in holding accounts 
9 
49,482 
87,997 
Total balance of cash and cash equivalents 
62,347 
89,182 
Total (decrease) in cash and cash equivalents 
(26,835) 
(60,962) 
Note 8 
TRADE AND OTHER PAYABLES 
31 March 2014 31 March 2013 
£'000 
£'000 
Trade payables 
239 
138 
Consolidated Fund payables 
78 
95 
Other payables 
785 
845 
Accruals ­ pre­tariff scheme 
0 
30 
Accruals ­ tariff scheme 
59,181 
33,132 
Other accruals 
1,942 
1,847 
62,225 
36,087 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
56 

Notes to the Accounts continued. 
Note 9 
NON­CURRENT LIABILITIES: OTHER PAYABLES 
Awards held in holding accounts in the name of the applicant prior to appropriate guardianship being 
determined. 
Number of 
Number of 
Holding accounts 
2013­14 
2012­13 
accounts 
accounts 
£'000 
£'000 
Opening balance 
54 
87,997 
29 
44,219 
In­year deposits 
32 
25,982 
53 
115,830 
Interest received in­year 
280 
270 
26,262 
116,100 
Closures 
(32) 
62,867 
(28) 
70,340 
Withdrawal prior to closure 
1,910 
1,982 
(64,777) 
(72,322) 
Closing balance 
54 
49,482 
54 
87,997 
£'000 
£'000  
Note 10 
PROVISIONS 
Provision ­ Programme 2013­14 
Pre­tariff 
Scheme 
Tariff Scheme 
VOTS 
Total 
£'000 
£'000 
£'000 
£'000 
Balance at 1 April 2013 
42,444 
318,132 
192 
360,768 
Arising during the year 
12,470 
155,167 
38 
167,675 
Reversed unutilised during the year 
(14,328) 
0 
(1) 
(14,329) 
Utilised during the year 
(28,230) 
(213,460) 
(218) 
(241,908) 
Charge for year (unwinding) 
0 
1,272 
0 
1,272 
Balance at 31 March 2014 
12,356 
261,111 
11 
273,478 
Re­stated 
Re­stated 
Provision ­ Programme 2012­13 
Pre­tariff 
Scheme 
Tariff Scheme 
VOTS 
Total 
£'000 
£'000 
£'000 
£'000 
Balance at 1 April 2012 
147,817 
393,918 
0 
541,735 
Arising during the year 
31,308 
183,457 
192 
214,957 
Reversed unutilised during the year 
(23,357) 
(55,646) 
0 
(79,003) 
Utilised during the year 
(113,324) 
(205,173) 
0 
(318,497) 
Charge for year (unwinding) 
0 
1,576 
0 
1,576 
Balance at 31 March 2013 
42,444 
318,132 
192 
360,768 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
57 

Notes to the Accounts continued. 
Breakdown of total compensation settled 
Pre­tariff 
Tariff 
VOTS 
Total Pre­tariff 
Tariff 
VOTS 
Totals 
2013­14 2013­14 2013­14 
2013­14 
2012­13 2012­13 2012­13 2012­13 
£'000 
£'000 
£'000 
£'000 
£'000 
£'000 
£'000 
£'000 
Utilising provisions 
recognised 
28,230 213,460 
218 
241,908 
113,324 205,173 
0 318,497 
Claims settled in the 
Financial Year, not 
provided for 
0 
1,244 
0 
1,244 
0 
6,144 
0 
6,144 
28,230 214,704 
218 
243,152 
113,324 211,317 
0 324,641 
Geographical split for total compensation settled 
2013­14 
2012­13 
Awards relating to victims of crimes of violence occurring in: 
£'000 
£'000 
England and Wales 
223,248 
288,994 
Scotland 
19,686 
35,647 
Awards relating to victims of overseas terrorism 
218 
0 
243,152 
324,641 
Statement of Comprehensive Net Expenditure (SoCNE) balances 
Pre­tariff 
Tariff 
VOTS 
Totals Pre­tariff 
Tariff 
VOTS 
Totals 
2013­14 2013­14 2013­14 
2013­14 
2012­13 
2012­13 
2012­13 2012­13 
£'000 
£'000 
£'000 
£'000 
£'000 
£'000 
£'000 
£'000 
Re­stated 
New liabilities 
recognised in period 
and provided for 
12,470 155,167 
38 
167,675 
31,308 
183,457 
192 214,957 
Claims relating to 
and settled in the 
Financial Year, not 
provided for 
0 
1,244 
0 
1,244 
0 
6,144 
0 
6,144 
Provision no longer 
required 
0 
0 
(1) 
(1) 
0 
(55,646) 
0 (55,646) 
Provisions reversed 
unutilised as a result 
of case settlements 
being lower than 
provision 
(14,328) 
0 
0 
(14,328) 
(23,357) 
0 
0 (23,357) 
(1,858) 156,411 
37 
154,590 
7,951 
133,955 
192 142,098 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
58 

Notes to the Accounts continued. 
Pre­tariff Scheme 
The pre­tariff scheme provision reflects CICA’s liabilities in respect of all outstanding cases incurred prior 
to 1996 which remain to be settled in future years. In accordance with CICA’s accounting policies, the 
provision is reviewed annually and reflects the likely settlement values at the year­end based on the 
circumstances of each application at that time. CICA does not hold any assets in respect of these liabilities; 
compensation will be paid from grant­in­aid in year of settlement. 
The pre­tariff scheme provision has not been discounted. The total provision is composed of a small number 
of cases which reflect the best estimate, at reporting period end, required to settle these cases (see note 
1.9). Due to uncertainties surrounding both the final liability and settlement date it was not deemed 
appropriate to discount the provision or provide an analysis with regard to timing of cash flows. 
Tariff Scheme 
The tariff scheme provision, reflecting CICA’s liabilities under the 1996, 2001, 2008 and 2012 Schemes, is 
made up of two components. Primarily, CICA recognises liabilities that are based upon an evaluation of 
total applications that are currently known (discounted value £217.257m). The additional element relates 
to those events, occurring on or before reporting period end, that CICA deems probable and, based upon 
historical evidence, provides for an estimation of the future liability (discounted value £43.854m). 
Due to the fixed nature of the tariff scheme the liability has been discounted at the prevailing Treasury 
Discount Rates (see below table) in order to recognise the time value of money. This discount will be 
unwound over the remaining life of the provision and be shown as a finance charge on the face of the 
Statement of Comprehensive Net Expenditure. 
CICA does not hold any assets in respect of these liabilities; compensation will be paid from grant­in­aid in 
year of settlement. 
Treasury Discount Rates utilised: 
Years 1­5 
0.7% 
Years 6­10 
2.4% 
Years 11+ 
6.0% 
Analysis of expected timing of discounted cash flows: 
£'000 
Not later than one year 
109,786 
Later than one year and not later than five years 
146,325 
Later than five years 
5,000 
261,111 
Prior Period Adjustment ­ Change in discounting treatment for Tariff Programme 
Following a re­calculation of the Treasury discount factors in March 2013, CICA adopted the Real Rate 
Discount. These rates included provision for inflation for the 2012­2013 account balances. After discussion 
with both MoJ and NAO it was determined that these factors do not give a true reflection of the Tariff 
provision, as the Tariff Scheme is injury­banded and not subject to inflationary increases. For 2013­14 CICA 
have adopted the Nominal Discount Rates which exclude inflation. Therefore, a prior period adjustment 
has been calculated and disclosed to show a consistent statement of liabilities. This adjustment also 
includes a re­calculation of the 2011­12 provision discount at the nominal rate and the opening balance for 
2012­2013 is also re­stated to reflect a nominal discount rate. The impact of the change is shown overleaf: 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
59 

Notes to the Accounts continued. 
Statement of Financial Position 
As reported 31 
March 2013 
Change to 
discount rate 
Unwinding 
adjustment 
Re­stated 31 
March 2013 
£'000 
£'000 
£'000 
£'000 
Opening Balance 
383,620 
10,298 
0 
393,918 
Arising during the year 
203,352 
(19,895) 
0 
183,457 
Reversed unutilised during the year 
(55,646) 
0 
0 
(55,646) 
Utilised during the year 
(205,173) 
0 
0 
(205,173) 
Charge for year (unwinding of discount) 
8,440 
0 
(6,864) 
1,576 
Closing Balance 
334,593 
318,132 
Statement of Comprehensive Net Expenditure 
As reported 31 
March 2013 
Unwinding 
adjustment 
Change to 
discount rate 
Re­stated 31 
March 2013 
£'000 
£'000 
£'000 
£'000 
Tariff Scheme compensation 
153,850 
0 
(19,895) 
133,955 
Finance charge (unwinding of discount) 
8,440 
(6,864) 
0 
1,576 
Sensitivity for Tariff Scheme 
In accordance with IAS 37 the following areas of uncertainty are noted in relation to the Tariff provision. 
The valuation is based upon a financial analysis of the historical settlement averages and the assessed tariff 
banding attributed to cases in­progress. 
The following are key assumptions that affect valuation and are variables that reflect CICA’s recent 
operational experience in processing Tariff applications:­
a. The apportionment of cases received, but as yet unallocated to Tariff bands. 66 per cent of all such cases 
are current year and will be assessed in due course. Recent intake is assumed to follow normal historical 
trends. 
b. The likelihood of known cases, received in current year, that will resolve at nil value based on historical 
averages. This estimation is only carried out for the lower tariff bands, as this is where nil value cases are 
likely to be expected. 
c. For those cases that are not yet reported the value and timing of applications likely to be received is 
based on previous historical trends. This has been reduced from prior year estimates as the impact of lower 
demand following the introduction of the 2012 Tariff Scheme filters through to late reported cases. 
Victims of Overseas Terrorism Scheme (VOTS) 
Events designated as Acts of Terrorism, by Foreign Secretary, are provided for on the basis of applications 
that are currently known to CICA. The compensation liabilities are determined by the same principles that 
underpin the 2012 tariff Scheme. This provision has not been discounted as it is not material. 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
60 

Notes to the Accounts continued. 
Provision ­ Administration 2013­14 
Lease 
Dilapidation 
Early Departure 
Other 
Total 
£'000 
£'000 
£'000 
£'000 
Balance at 1 April 2013 
689 
262 
0 
951 
Arising during the year 
0 
0 
471 
471 
Utilised during the year 
0 
(117) 
0 
(117) 
Charge for year (unwinding of discount) 
0 
5 
0 
5 
Balance at 31 March 2014 
689 
150 
471 
1,310 
Provision ­ Administration 2012­13 
Lease 
Dilapidation 
Early Departure 
Other 
Total 
£'000 
£'000 
£'000 
£'000 
Balance at 1 April 2012 
689 
380 
0 
1,069 
Utilised during the year 
0 
(131) 
0 
(131) 
Charge for year (unwinding of discount) 
0 
13 
0 
13 
Balance at 31 March 2013 
689 
262 
0 
951 
Lease dilapidations 
The balance reflects the likely liability of CICA on exit of Tay House, Glasgow. The assessment is based upon 
advice provided by both Home Office Estates Department and Landlord. 
The dilapidations provision has not been discounted as the estimate is subjected to a yearly assessment. 
Early departure 
The provision represents the future liability to pay on­going pensions for 26 personnel who left CICA during 
the years 2009­2012. There was one departure recorded for 2013­2014 (see note 3). All individuals left the 
employment of CICA under recognised schemes both in the Scottish Government and Ministry of Justice. 
Other 
This relates to recognition of an annual allowance under the Civil Service Injury Benefit Scheme. 
Note 11 
FUNDING 
HMG Funding, received as Grant­in­Aid: 
2013­14 
2012­13 
£'000 
£'000 
Compensation payments 
228,045 
310,176 
Operating and casehandling costs 
18,274 
19,385 
246,319 
329,561 
Capital expenditure 
772 
600 
247,091 
330,161 
The above includes a contribution from the Scottish Government, utilised as follows: 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
61 

Notes to the Accounts continued. 
2013­14 
2012­13 
£'000 
£'000 
Programme ­ Tariff Compensation 
18,388 
22,910 
Programme ­ Casehandling 
291 
412 
Operating costs and capital expenditure 
1,512 
1,728 
20,191 
25,050 
Re­stated 
Note 12 
RECONCILIATION OF NET EXPENDITURE TO THE NET CASH OUTFLOW FROM OPERATING 
ACTIVITIES 
Notes 
2013­14 
2012­13 
£'000 
£'000 
Re­stated 
Net Expenditure after finance charge 
(175,178) 
(164,566) 
Depreciation 
5 
852 
1,117 
Amortisation 
5 
713 
487 
Increase / (decrease) in provision for doubtful debts 
6 
21 
(3) 
(Increase) / decrease in receivables 
6 
(190) 
40 
Increase / (decrease) in payables 
8 
26,138 
(90,283) 
(Decrease) / increase in awards held on deposit holding accounts 
7 
(38,515) 
43,778 
Net movement in pre­tariff scheme provision 
10 
(30,088) 
(105,373) 
Net movement in tariff scheme provision 
10 
(57,021) 
(75,786) 
Net movement in VOTS provision 
10 
(181) 
192 
Net movement in administration provision 
10 
359 
(118) 
Net movement in income 
0 
58 
Rounding adjustment 
(1) 
0 
Net cash outflow from operating activities 
(273,091) 
(390,457) 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
62 

Notes to the Accounts continued. 
Note 13 
THIRD PARTY ASSETS 
Amounts held as Retained Awards 
2013­14 
2012­13 
Number of 
Number of 
£'000 
£'000 
£'000 
£'000 
accounts 
accounts 
Balance at 1 April 
8,170 
62,319 
66,769 
7,835 
Open Accounts 
Deposits 
1,471 14,402 
2,427 21,217 
Additional deposits to existing accounts 
264 
310 
Interest received 
929 
1,097 
Withdrawals 
(3,407) 
(4,004) 
12,188 
18,620 
Closures 
(2,075) 
(14,386) 
(2,092) 
(14,170) 
Balance at 31 March 
7,566 
64,571 
8,170 
66,769 
Amounts held on behalf of the MoJ 
2013­14 
2012­13 
Net balance at 31 March 
2 
307 
Total third­party assets 
64,573 
67,076 
Note 14 
CAPITAL COMMITMENTS 
At 31 March 2014 CICA had contracted capital commitments of £130k relating to Information Technology 
associated with on­going Change Programme. 
Note 15 
COMMITMENTS UNDER LEASES 
Operating Leases 
Total future minimum lease payments under operating leases are given in the table below for each of the 
following periods. 
2013­14 
2012­13 
Obligations under operating leases comprise: 
£'000 
£'000 
Not later than one year 
606 
1,213 
Later than one year and not later than five years 
1,221 
606 
Later than five years 
2,984 
0 
4,811 
1,819 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
63 

Notes to the Accounts continued. 
All staff are employed on floors 1 and 2 at Tay House, Glasgow. The Tay House lease expires September 
2014, when CICA will relocate to premises within Glasgow City Centre at Alexander Bain House (ABH). The 
lease agreement at ABH is for 10 years, including a 2.25 year rent­free period which is reflected in the 
above profile. 
Note 16 
CONTINGENT LIABILITIES 
On occasion compensation cases at appeal stage, under the jurisdiction of the Tribunals Service ­ Criminal 
Injuries Compensation, may go to judicial review. These could have an impact on CICA’s future liabilities. 
These cases are not included within the provision due the fact that a possible obligation exists which will 
only be confirmed by the occurrence or non­occurrence of one or more uncertain future events not wholly 
within the control of CICA. 
Note 17 
EVENTS AFTER THE REPORTING PERIOD 
In accordance with the requirements of IAS 10, events after the reporting period are considered up to the 
date on which the accounts are authorised for issue by the Accounting Officer. This is interpreted as the 
date of the Certificate and Report of the Comptroller and Auditor General. 
Up to 31 March 2014 CICA was not included within the MoJ VAT boundary for registration purposes. On the 1 
April 2014 CICA vested as an Agency and will become part of the MoJ VAT group. The majority of CICA’s activity, 
governed by statutory obligations, will fall outside the scope of VAT regulations. However, CICA will be able to 
recover VAT on a limited number of services (not goods), under a Contracted­Out Services (COS) VAT direction. 
A review of all input costs has been undertaken and it is anticipated that CICA may be able to reclaim between 
£150­200k. The amount recovered will be dependent upon the type / magnitude of costs incurred. 
Note 18 
RELATED PARTY TRANSACTIONS 
CICA was, up to 31 March 2014, classified as a Non­Departmental Public Body (NDPB) of the Ministry of 
Justice. The Ministry of Justice and the Scottish Government are related parties in respect of providing 
resources and staff on assignment to CICA. In the current financial year, CICA had various dealings with 
other government departments and entities. 
Note 19 
INTRA­GOVERNMENT BALANCES 
Receivables and 
Payables and accruals: 
prepayments: amounts falling 
amounts falling due within 
due within one year 
one year 
2013­14 
2012­13 
2013­14 
2012­13 
£'000 
£'000 
£'000 
£'000 
Re­stated 
Balances with other central government 
bodies 
0 
0 
879 
984 
Balances with bodies external to 
government 
1,211 
1,042 
61,346 
35,103 
Total Balances 
1,211 
1,042 
62,225 
36,087 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
64 

Notes to the Accounts continued. 
Note 20 
LOSSES AND SPECIAL PAYMENTS 
Write­offs and bad debts up to £20,000, abandoned claims up to £10,000 and ex­gratia payments up to £500 
are authorised by the Accounting Officer. Amounts greater than these specified thresholds are referred to 
and authorised by CICA’s sponsor, the Ministry of Justice. Cases are related to compensation paid, to 
applicants, for lost documents, payments made to applicants as a direct result of third­party interception / 
fraud and for bad debts written­off. The latter relates to non­payment of repayments due from applicants 
who have received compensation via other means (and are therefore required to reimburse CICA for 
previous compensation received from CICA). Bad debts written­off totalled £0 (2012­13 £4,287) and losses 
and special payments totalled £19,862 (2012­13 £31,631). 
Note 21 
DERIVATIVES AND OTHER FINANCIAL INSTRUMENTS 
Under international reporting there are various standards that encompass Financial Instruments (IFRS 7, IAS 
32 and IAS 39). The standards cover disclosure, presentation and recognition / measurement. As a 
collective these standards enable an assessment to be made of the way in which all financial instruments 
have, during the period, created or changed the risks an entity faces in undertaking its business activities / 
achieving its outputs. Because of the non­trading nature of its activities and the way in which NDPBs are 
financed, CICA is not exposed to the degree of financial risk faced by some business entities. Moreover, 
financial instruments play a more limited role in creating risk than would be the case with a typical listed 
company to which these standards mainly apply. 
CICA does hold material cash balances on deposit. Allocated holding accounts (note 9) are included in the 
cash balance on the Statement of Financial Position, while funds retained in the applicant’s name are 
excluded from CICA’s cash balance and are disclosed by note. The movement in retained funds is detailed in 
note 13. The objective of opening these individual deposit accounts is to accrue cumulative interest in line 
with agreed interest rates each year over the period in which the funds are retained. The investment policy 
applied to these investments is to deposit the awards in a low­risk commercial bank account. No 
administration fee is charged to the applicant. The average rate of interest applied to the investments 
during 2013­14 was 1.41 per cent (2012­13, 1.70 per cent). 
Annual Report 13–14 
Criminal Injuries Compensation Authority 
65 

Accounts Direction Statement 
Accounts direction given by the Secretary of State for Justice, with the approval of the 
Treasury, in accordance with the Criminal Injuries Compensation Schemes 1990, 1996, 
2001, 2008 and 2012. 
The annual accounts shall give a true and fair view of the income and the expenditure 
and cash flows for the financial year, and the state of affairs as at the year end. Subject 
to this requirement the Criminal Injuries Compensation Authority shall prepare accounts 
for the year ended 31 March 2013 and subsequent years in accordance with: 
●  the Treasury’s Executive Non­Departmental Public Bodies Annual Reports and Accounts 
Guidance (‘NDPB Green: illustrative accounts’); 
●  other guidance which the Treasury may issue from time to time in respect of accounts 
which are required to give a true and fair view; and 
●  any other specific disclosures required by the Secretary of State; 
except where agreed otherwise with the Treasury, in which case the exception shall be 
described in the notes to the accounts. 
CICA shall provide the ALB Governance Division and MoJ Corporate Finance with its 
finalised (audited) accounts in line with the timetable set out in MoJ Finance and 
Commercial Instructions (FCI) on the production of Consolidated Departmental Accounts 
and submit a draft report to the ALB Governance Division at least two weeks before the 
proposed publication date. 
Signed by the authority of the Secretary of State for Justice. 
Alison Wedge 
Head of ALB Governance Division, 
Finance Assurance and Commercial Group 
29 April 2013 
Criminal Injuries Compensation Authority 
Annual Report 13–14 
66 

Annex A: Abbreviations 
Arm’s Length Bodies (ALB)  
Accounting Officer (AO)  
Cash Equivalent Transfer Values (CETV)  
Criminal Injuries Compensation Scheme (CICS)  
Criminal Injuries Compensation Authority (CICA)  
Executive Management Team (EMT)  
Executive Management Board (EMB)  
Finance and Commercial Instructions (FCI)  
Government Financial Reporting Manual (FReM)  
Greenhouse gas (GHG)  
Information Assurance Maturity Model (IAMM)  
International Accounting Standard (IAS)  
International Financial Reporting Standards (IFRS)  
Non­Departmental Public Bodies(NDPBs)  
Memorandum of Understanding (MoU)  
Online Application System (OAS)  
Policy and Performance Board (PPB)  
Principal Civil Service Pension Scheme (PCSPS)  
Statement Of Comprehensive Net Expenditure (SoCNE)  
Statement of Financial Position (SoFP)  
Victims of Overseas Terrorism Scheme (VOTS)  
Victim Support (VS)  
Annual Report 13–14 
Criminal Injuries Compensation Authority 
67 



Criminal Injuries Compensation Authority
Tay House
300 Bath Street
Glasgow
G2 4LN
tel: xx-xxxx-xxxx
www.cica.gov.uk