theodi/ndl-core-corpus huggingface dataset:
If your tenant wants to leave
Source: gov.uk (2025-11-13)

This guide explains the process on how a landlord can end a tenancy if their tenant wants to leave.

The Renters’ Rights Act will change laws about renting and this guidance has been published to help private rented sector landlords and letting agents prepare. The new rules will apply on or after 1 May 2026. For information on the current law, refer to the existing guidance on when your tenant wants to leave. (https://www.gov.uk/tenancy-agreements-a-guide-for-landlords/if-your-tenants-want-to-leave)

In future, the tenancy agreement should say how much notice your tenants need to give before they can leave the property.

You will not be able ask your tenant to give more than two months’ notice.

If the tenancy agreement does not say how much notice your tenant must give, they will need to give at least 2 months’ notice.

You will be able to agree with your tenant to end the tenancy earlier or have a shorter notice period. This will need to be in writing. Your tenant will need to give their notice:

so the tenancy ends on a day when the rent is due or the day before the rent is due

in writing, for example, by letter, email or text

You will not be able to tell your tenant how they should give their notice.

Your tenant will need to pay rent during the notice period before the tenancy ends.

If your tenant has already given notice, they may change their mind and want to stay in the property. They will only be able to stay if you agree to this in writing. If you do not agree, the tenancy will end as planned.

If more than one tenant is on the same assured tenancy agreement

This is known as a joint tenancy agreement.

If a joint tenant wants to leave

One tenant will be able to end the joint tenancy without the agreement of the other tenants.

If a joint tenant asks to give a shorter notice period, all the other joint tenants will need to agree to the shorter notice period.

If a joint tenant changes their mind and would like to stay, all the other joint tenants will also need to agree. If they do not agree, then the tenancy will need to end.

If some of the existing tenants want to stay, you will be able to create and sign a new tenancy agreement.

You will also be able to add new tenants to an existing tenancy agreement.

You can contact us using this form (https://submitanenquiry.communities.gov.uk/start-now) if you have any questions. If there is a technical problem with the page, you can report it at the bottom of this page.
EXPP8020 - Guidance on other procedures: export procedure
Source: gov.uk (2025-11-24)


This manual will be archived on 15 December 2025. If there is content within this manual you use regularly, email xxx@xxx.xx (mailto:xxx@xxx.xx) to let us know.

Note: This manual is under review following Brexit and is likely to be withdrawn. If there is anything within this manual you use regularly, please email xxx@xxx.xx (mailto:xxx@xxx.xx) to let us know. Please check the other guidance available on GOV.UK from HMRC.

A declaration on an EXS form is only required when the MiB goods are for export to a country outside the UK or to one of the 'special territories'. Any departing traveller who has MiB goods needs to be dealt with as quickly as possible in order to avoid any delays.

The traveller will present the goods to the officer together with a completed export declaration (EXS and copy) and any other export documentation that may be required ie: an export licence.

For commercial goods below the £900 threshold the export 'Low value' procedure can be used.

MiB can be declared through the use of a Simplified Export Declaration declared to the National Export System (NES). Details of MIB procedures can be found in Notice (https://www.gov.uk/government/publications/notice-275-customs-export-procedures) 6 . If goods are entered to the NES, electronic clearance will have to be granted before release may be given.

Travellers who fail to pre-enter MiB goods or to declare goods subject to export licensing may be considered for offence action or Customs Civil Penalties.
VATLP02950 - Supply: Overage payments: New commercial buildings - overage payments
Source: gov.uk (2025-09-22)


For the purposes of this section a commercial building is any building that is not designed as a dwelling or number of dwellings nor intended for use solely for relevant residential or relevant charitable purposes. For the meaning of these terms, see Buildings and construction (VAT Notice 708) (https://www.gov.uk/government/publications/vat-notice-708-buildings-and-construction)

The VAT treatment of overage payments in relation to a freehold grant of a new or incomplete commercial building is set out at section 96(10B) VAT Act 1994 and can be summarised as follows:
- Where there is a grant of a freehold interest in a new (or incomplete) commercial building, the overage will always be taxable at the standard rate – it does not become exempt simply because three years or more have elapsed since the building was completed. This will remain the position if the overage falls due after the designation ‘new’ has expired after 3 years.
- Where there has been a freehold sale of bare unopted land subject to an overage obligation, the liability of the overage payment will remain exempt even if a new commercial building is constructed on the site before the overage is paid.
This means that the VAT liability of the overage is determined by reference to the description of the land at the time that the original sale of the land takes place.

The rules about overage payments in relation to new commercial buildings are subject to anti-avoidance provisions, which are set out in VATTOS9385 (https://www.gov.uk/hmrc-internal-manuals/vat-time-of-supply/vattos9385).
CMA letter to Lloyds about breaching Part 5 of the Retail Banking Order
Source: gov.uk (2025-04-08)

Letter to Lloyds Banking Group after the Competition and Markets Authority found it breached Part 5 (Payment Transactions Histories) of the Retail Banking Market Investigation Order 2017.

Part 5 of the Retail Banking Market Investigation Order 2017 (https://www.gov.uk/government/publications/retail-banking-market-investigation-order-2017) requires banks and building societies to send Payment Transaction Histories to any personal current account customer who closes their account (unless an exemption applies).

Lloyds Banking Group failed to provide around 360,000 former account holders with letters which explained how to access their Payment Transaction Histories. This failure lasted from April 2018 to October 2024.

This letter sets out our concerns and what Lloyds did to put things right.
CG45732 - ETMD: anti avoidance provisions: clearance procedure
Source: gov.uk (2025-10-02)


Companies which are a transferor or a transferee in a transaction to which TCGA 1992 sections 140A, C, E or F might apply can make an application for advance clearance that the transactions which they propose to undertake satisfy both of the tests imposed by the relevant anti avoidance provisions.

The statutory rules for clearance are within TCGA 1992 section 138. The guidance at CG52631 (https://www.gov.uk/hmrc-internal-manuals/capital-gains-manual/cg52631) explains those rules as they relate to section 137 but they equally apply to transactions within section 140A - G see sections 140B(3), 140D(3) and 140E(8).
Monthly statistics: Patents, trade marks and designs: September 2025
Source: gov.uk (2025-10-30)

These statistics include monthly data for patents, trade marks and designs.

The statistics in this release provide factual information relating to monthly applications and registrations of intellectual property registered rights (patents, trade marks and designs).

Due to changes in The One IPO Transformation Programme, there is some disruption in this month’s IPO’s Monthly Statistics publication. Patent registration data has been omitted and patent application data should be regarded as an estimate. The figures for this month will be corrected in proceeding publications.
CRM16: review on the grounds of hardship
Source: gov.uk (2025-02-03)

Apply for a review of legal aid in criminal proceedings on the grounds of hardship.

Included in this publication are:
- CRM16 - application for a review of legal aid in criminal proceedings on the grounds of hardship
- Guidance for CRM16
- Guidance on solicitor bands, historic DCA rates and areas
Use this form if you have applied for criminal legal aid and the Legal Aid Agency (LAA) decided that you have:
- sufficient income to pay privately in the magistrates’ court (magistrates’ court hardship)
- sufficient income to pay privately in the Crown Court (Crown Court eligibility review)
- sufficient income to pay towards the costs of your legal aid in the Crown Court (Crown Court hardship)
(Or if you expect to be told any of the above.)
Mr R Dance v Bloxwich Golf Club (1988) Ltd: 1300275/2024
Source: gov.uk (2025-04-15)

Employment Tribunal decision.

Read the full decision in Mr R Dance v Bloxwich Golf Club (1988) Ltd: 1300275/2024 - Dismissal (https://assets.publishing.service.gov.uk/media/67f7c6e26812c7adcf513eeb/Mr_R_Dance_v_Bloxwich_Golf_Club__1988__Limited_-_1300275.2024_-_Judgment.pdf).
Sebetralstat in the treatment of hereditary angioedema (HAE) attacks
Source: gov.uk (2025-03-24)

EAMS scientific opinion issued to KalVista Pharmaceuticals Limited for Sebetralstat in the treatment of hereditary angioedema (HAE) attacks in adult and adolescents aged 12 years and older.

For the full EAMS indication please see section 4.1 of the Treatment protocol: Information for healthcare professionals (https://assets.publishing.service.gov.uk/media/67e14dea64220b68ed6a6ff1/Treatment_Protocol_for_Healthcare_Professionals_Sebetralstat.pdf#page=2).

The scientific opinion includes:
- a public assessment report (PAR)
- for healthcare professionals
- for patients
- on the pharmacovigilance system
- Information for NHS Medical Directors
Staffordshire Bushcraft CIC
Source: gov.uk (2025-11-10)

We, the undersigned, commit to honour the Armed Forces Covenant and support the Armed Forces Community. We recognise the value Serving Personnel, both Regular and Reservists, Veterans and military families contribute to our business and our country.

The Armed Forces Covenant

An enduring covenant between the people of the United Kingdom, Her Majesty’s Government and all those who serve or have served in the Armed Forces of the Crown and their families

The first duty of Government is the defence of the realm. Our Armed Forces fulfil that responsibility on behalf of the Government, sacrificing some civilian freedoms, facing danger and, sometimes, suffering serious injury or death as a result of their duty. Families also play a vital role in supporting the operational effectiveness of our Armed Forces. In return, the whole nation has a moral obligation to the members of the Naval Service, the Army and the Royal Air Force, together with their families. They deserve our respect and support, and fair treatment.

Those who serve in the Armed Forces, whether Regular or Reserve, those who have served in the past, and their families, should face no disadvantage compared to other citizens in the provision of public and commercial services. Special consideration is appropriate in some cases, especially for those who have given most such as the injured and the bereaved.

This obligation involves the whole of society: it includes voluntary and charitable bodies, private organisations, and the actions of individuals in supporting the Armed Forces. Recognising those who have performed military duty unites the country and demonstrates the value of their contribution. This has no greater expression than in upholding this Covenant.

Section 1: Principles of the Armed Forces Corporate Covenant

1.1 We Staffordshire Bushcraft CIC will endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are:
- no member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen;
- and in some circumstances that special treatment may be appropriate especially for the injured or bereaved.
Section 2: Demonstrating our commitment

2.1 Staffordshire Bushcraft CIC recognises the value serving personnel, reservists, veterans and military families bring to our business. We will seek to uphold the principles of the Armed Forces Covenant, by pledging to the following:
- UK Service Veterans And Leavers
- UK Reservists
We also pledge the following:

Use the Armed Forces Covenant logo on all our correspondence, media platforms and advertising throughout the CIC.

2.2 We will publicise these commitments through our literature and/or on our website, setting out how we will seek to honour them and inviting feedback from the Service community and our customers on how we are doing.
Product Safety Report: Youngine LED Cob Lawn Light sold via Amazon (2502-0087)
Source: gov.uk (2025-03-06)

Product Safety Report for Youngine LED Cob Lawn Light presenting a serious risk of fire.

Summary

Product: Youngine LED Cob Lawn Light sold via Amazon

Hazard: The product presents a serious risk of fire.

Corrective action: The import has been rejected at the border and destroyed.

Product information

Hazard

The product presents a serious risk of fire because it has insufficient cord anchorage, which in turn causes strain on the terminals of the product when in use. This could cause the termination to fail and overheat, causing a fire. Additionally, the product is powered using a cord that is inappropriate for outdoor use, and the plug dimensions do not meet the requirements of the relevant standard. Improvements are also required to marking, labelling and documentation.

The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets etc. (Safety) Regulations 1994.

Corrective action

The import has been rejected at the border.

Additional information

PSD case number: 2502-0087

Notified by: Local Authority Trading Standards
Innovative new security systems trialled at former nuclear site
Source: gov.uk (2025-02-21)

Trials of four innovative new security systems  successfully launched at  former nuclear site in Dorset.

The trials of four innovative new security systems have been successfully launched at Winfrith, the former nuclear reactor test site in Dorset.

The systems, which are designed to autonomously detect security breaches, operate using innovative technology including unmanned ground vehicles (UVGs) and unmanned aerial systems (UASs).

It’s part of work the Nuclear Decommissioning Authority (NDA) is doing to look at how innovation and technology can be used to enable and accelerate its mission to decommission the UK’s earliest nuclear sites safely, securely and sustainability, delivering value for money for the taxpayer.

Andrew Gray, Innovation Delivery Manager at the NDA, said: “This project marks an exciting milestone in our commitment to innovation, utilising cutting-edge technology to improve threat detection and response.

“These demonstrator programmes are key in delivering benefit groupwide, capturing and sharing learning so that future deployments can be accelerated.

“Winfrith has been selected as it’s a lower risk site where we’ve removed most of the hazardous material, so that when traditional nuclear security measures are no longer proportionate, we can move quickly and reduce costs overall in the longer term.

“The insights gained throughout the trial will be invaluable in exploring how these systems could be deployed in real-world applications, potentially revolutionising security operations.”

Trials of remote monitoring equipment

The £2m NDA-funded project is being delivered in collaboration with the Defence and Security Accelerator (DASA) team, Nuclear Restoration Services (NRS) security projects and the Winfrith site.

It will run throughout 2025, conducting a series of trials to evaluate the system’s performance in an operational environment to provide learning as to how it could potentially be adopted to support existing security measures and reduce operating costs in the future.

There are also opportunities to explore how the benefits of the concepts being trialled can be shared more widely across the nuclear industry and other sectors.

The NDA has sponsored four external suppliers – Operational Solutions Ltd, Espanaro Ltd, ISS Aerospace and Archangel Imaging – who have been carefully selected to trial their concept systems at the NRS site.

Rob Coan, NRS Winfrith Site Manager, said: “The project is the first large-scale active demonstrator on an NRS site.

“By testing these advanced technologies in real-world operational conditions, we aim to significantly enhance security capabilities while exploring new pathways to safeguard vital infrastructure.”

You can find out more about the Remote Monitoring of Sensitive Sites competition here (https://www.gov.uk/government/news/15-million-competition-seeks-innovations-to-remotely-monitor-sensitive-sites).
Pioneering Care Bicester Ltd
Source: gov.uk (2025-11-10)

We, the undersigned, commit to honour the Armed Forces Covenant and support the Armed Forces Community. We recognise the value Serving Personnel, both Regular and Reservists, Veterans and military families contribute to our business and our country.

The Armed Forces Covenant

An enduring covenant between the people of the United Kingdom, Her Majesty’s Government and all those who serve or have served in the Armed Forces of the Crown and their families

The first duty of Government is the defence of the realm. Our Armed Forces fulfil that responsibility on behalf of the Government, sacrificing some civilian freedoms, facing danger and, sometimes, suffering serious injury or death as a result of their duty. Families also play a vital role in supporting the operational effectiveness of our Armed Forces. In return, the whole nation has a moral obligation to the members of the Naval Service, the Army and the Royal Air Force, together with their families. They deserve our respect and support, and fair treatment.

Those who serve in the Armed Forces, whether Regular or Reserve, those who have served in the past, and their families, should face no disadvantage compared to other citizens in the provision of public and commercial services. Special consideration is appropriate in some cases, especially for those who have given most such as the injured and the bereaved.

This obligation involves the whole of society: it includes voluntary and charitable bodies, private organisations, and the actions of individuals in supporting the Armed Forces. Recognising those who have performed military duty unites the country and demonstrates the value of their contribution. This has no greater expression than in upholding this Covenant.

Section 1: Principles of the Armed Forces Corporate Covenant

1.1 We Pioneering Care Bicester Ltd will endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are:
- no member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen;
- and in some circumstances that special treatment may be appropriate especially for the injured or bereaved.
Section 2: Demonstrating our commitment

2.1 Pioneering Care Bicester Ltd recognises the value serving personnel, reservists, veterans and military families bring to our business. We will seek to uphold the principles of the Armed Forces Covenant, by pledging to the following:
- Armed Forces Friendly
- UK Service Veterans And Leavers
- UK Service Spouses And Partners
- Flexible Leave For Spouses
- UK Reservists
- UK Cadets
- Armed Forces Day
- Reserve Forces Day
- Discounts
- Armed Forces Charities
2.2 We will publicise these commitments through our literature and/or on our website, setting out how we will seek to honour them and inviting feedback from the Service community and our customers on how we are doing.
L T Clarke v Creative Medical Research Ltd (In voluntary liquidation): 3200056/2025
Source: gov.uk (2025-09-10)

Employment Tribunal decision.

Read the full decision in L T Clarke v Creative Medical Research Ltd (In voluntary liquidation): 3200056/2025 - Judgment (https://assets.publishing.service.gov.uk/media/68bea13d223d92d088f01d65/Lucinda_Talbot_Clarke_v_Creative_Medical_Research_Ltd__In_Voluntary_Liquidation__-_3200056_2025_-_Judgment.pdf).
Redacted decision in the case of Colin Pitchfork
Source: gov.uk (2025-11-13)

Due to exceptional levels of public interest the Parole Board is publishing a redacted decision in the case of Colin Pitchfork

A spokesperson for the Parole Board said:

“Following four oral hearing days and a dossier of evidence of over 2,000 pages, the Parole Board refused the release of Colin Pitchfork and did not recommend a transfer to open conditions.

Parole Board decisions are solely focused on what risk a prisoner could represent to the public if released and whether that risk is manageable in the community. The panel of the Parole Board were not satisfied that he no longer posed a risk to the public, and accordingly did not direct his release.

A panel will carefully examine a huge range of evidence, including details of the original crime, and any evidence of behaviour change, as well as explore the harm done and impact the crime has had on the victims.

Evidence from witnesses such as probation officers, psychiatrists and psychologists, officials supervising the offender in prison as well as victim personal statements may be given at the hearing. Parole reviews are undertaken thoroughly and with extreme care.

Protecting the public is our number one priority.”

(https://assets.publishing.service.gov.uk/media/6915ded49d50fc2fe8161785/Colin_Pitchfork_-_Redacted_Parole_Board_decision_letter.pdf)

Redacted decision in the case of Colin Pitchfork (https://assets.publishing.service.gov.uk/media/6915ded49d50fc2fe8161785/Colin_Pitchfork_-_Redacted_Parole_Board_decision_letter.pdf)

PDF, 482 KB, 32 pages

This file may not be suitable for users of assistive technology.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email xxx@xxx.xx (mailto:xxx@xxx.xx). Please tell us what format you need. It will help us if you say what assistive technology you use.
RG Wilbrey (Consultants) Limited
Source: gov.uk (2025-11-10)

We, the undersigned, commit to honour the Armed Forces Covenant and support the Armed Forces Community. We recognise the value Serving Personnel, both Regular and Reservists, Veterans and military families contribute to our business and our country.

The Armed Forces Covenant

An enduring covenant between the people of the United Kingdom, Her Majesty’s Government and all those who serve or have served in the Armed Forces of the Crown and their families

The first duty of Government is the defence of the realm. Our Armed Forces fulfil that responsibility on behalf of the Government, sacrificing some civilian freedoms, facing danger and, sometimes, suffering serious injury or death as a result of their duty. Families also play a vital role in supporting the operational effectiveness of our Armed Forces. In return, the whole nation has a moral obligation to the members of the Naval Service, the Army and the Royal Air Force, together with their families. They deserve our respect and support, and fair treatment.

Those who serve in the Armed Forces, whether Regular or Reserve, those who have served in the past, and their families, should face no disadvantage compared to other citizens in the provision of public and commercial services. Special consideration is appropriate in some cases, especially for those who have given most such as the injured and the bereaved.

This obligation involves the whole of society: it includes voluntary and charitable bodies, private organisations, and the actions of individuals in supporting the Armed Forces. Recognising those who have performed military duty unites the country and demonstrates the value of their contribution. This has no greater expression than in upholding this Covenant.

Section 1: Principles of the Armed Forces Corporate Covenant

1.1 We RG Wilbrey (Consultants) Limited will endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are:
- no member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen;
- and in some circumstances that special treatment may be appropriate especially for the injured or bereaved.
Section 2: Demonstrating our commitment

2.1 RG Wilbrey (Consultants) Limited recognises the value serving personnel, reservists, veterans and military families bring to our business. We will seek to uphold the principles of the Armed Forces Covenant, by pledging to the following:
- Armed Forces Friendly
- UK Service Veterans And Leavers
- UK Service Spouses And Partners
- Flexible Leave For Spouses
- UK Reservists
- UK Cadets
- Armed Forces Day
- Discounts
2.2 We will publicise these commitments through our literature and/or on our website, setting out how we will seek to honour them and inviting feedback from the Service community and our customers on how we are doing.
Miss A O'Halloran v Glasgow City Council: 4109691/2019
Source: gov.uk (2025-04-11)

Employment Tribunal decision.

Read the full decision in Miss A O’Halloran v Glasgow City Council: 4109691/2019 - Strike Out (https://assets.publishing.service.gov.uk/media/67f7cc616812c7adcf513ef1/Miss_A_O_Halloran_v_Glasgow_City_Council_-_4109691.2019_-_Judgment.pdf).
Product Safety Report: Murcher Bedside Table Lamps sold via Amazon (2504-0221)
Source: gov.uk (2025-05-01)

Product Safety Report for Murcher Bedside Table Lamps presenting a high risk of fire.

Summary

Product: Murcher Bedside Table Lamps sold via Amazon

Hazard: The product presents a high risk of fire due to lack of cord anchorage within the lamp.

Corrective action: The import has been rejected at the border and destroyed.

Product information

Hazard

The product presents a high risk of fire due to the lack of cord anchorage. Over time, this will fail to prevent movement of the supply cord, leading to strain being placed on the components and connections. Internal wires may detach and cause a short circuit/overheating, leading to a fire.

The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.

Corrective action

The import has been rejected at the border and destroyed.

Additional information

PSD number: 2504-0221

Notified by: Local Authority Trading Standards
Mr D Bradford v  People Solutions Resourcing Ltd: 1308657/2023
Source: gov.uk (2025-06-12)

Employment Tribunal decision.

Read the full decision in Mr D Bradford v People Solutions Resourcing Ltd: xx-xxxx-xxxx - Preliminary (https://assets.publishing.service.gov.uk/media/68499eabb575706ea223d261/Mr_Darren_Bradford_v_People_Solutions_Resourcing_Ltd_-_1308657_2023_-_Strike_Out.pdf).
Mr M Siegieda v London Borough of Hounslow and Cavendish Primary School: 2217705/2023
Source: gov.uk (2025-10-24)

Employment Tribunal decision.

Read the full decision in Mr M Siegieda v London Borough of Hounslow and Cavendish Primary School: 2217705/2023 - Strike Out (https://assets.publishing.service.gov.uk/media/68fa2602baf1f8c92fb5f936/Mr_M_Siegieda_v_1._London_Borough_of_Hounslow_2._Cavendish_Primary_School_-_2217705-2024.pdf).
Mr I Mitchell v Wilko Retail Ltd c/o Pricewaterhousecoopers LLP: 1602340/2023
Source: gov.uk (2025-02-19)

Employment Tribunal decision.

Read the full decision in Mr I Mitchell v Wilko Retail Ltd c/o Pricewaterhousecoopers LLP: xx-xxxx-xxxx - Strike Out (https://assets.publishing.service.gov.uk/media/67ab1ba11a116437c7ed88ce/xx-xxxx-xxxx_Mr_I_Mitchell_v_Wilko_Retail_Limited_co_Pricewaterhousecoopers_LLP_NO_SIG.pdf).
G Milnthorpe v EM Recycling Ltd: 6005985/2025
Source: gov.uk (2025-08-26)

Employment Tribunal decision.

Read the full decision in G Milnthorpe v EM Recycling Ltd: 6005985/2025 - Judgment (https://assets.publishing.service.gov.uk/media/68a5ae548e2cb87576994d34/Gavin_Milnthorpe_v_EM_Recycling_Limited._6005985.2025._Judgment.pdf).
Compensation for poor service: staff guide
Source: gov.uk (2025-07-30)

A DWP staff guide that explains DWP's financial compensation principles and processes.

This document describes:

the scope of, and authority for, the department’s special payment scheme

the underlying principles for ensuring that financial redress is used correctly

It’s not a rigid set of rules. Though it shows important principles, it cannot and does not intend to provide a blueprint for every situation. Each case must be considered on its own merits, in the light of the particular circumstances of the case. However, as the department aims to provide similar remedies for similar injustices, the principles must be applied to every case.

What is maladministration?

Unfortunately, we don’t always get things right first time. The term ‘maladministration’ is not defined, but is sometimes used to describe when our actions or inactions result in a customer experiencing a service which does not match our aims or the commitments we have given. It applies to situations in which we have not acted properly or provided a poor service. For example: wrong advice, discourtesy, mistakes and delays.

Why we publish this guide

We publish this guide to help people understand how we make decisions.

Complaints procedure

If you want to complain about the service you get from DWP or from an organisation that provides its services, use our complaints procedure (https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure).
Crown Media Ltd
Source: gov.uk (2025-11-10)

We, the undersigned, commit to honour the Armed Forces Covenant and support the Armed Forces Community. We recognise the value Serving Personnel, both Regular and Reservists, Veterans and military families contribute to our business and our country.

The Armed Forces Covenant

An enduring covenant between the people of the United Kingdom, Her Majesty’s Government and all those who serve or have served in the Armed Forces of the Crown and their families

The first duty of Government is the defence of the realm. Our Armed Forces fulfil that responsibility on behalf of the Government, sacrificing some civilian freedoms, facing danger and, sometimes, suffering serious injury or death as a result of their duty. Families also play a vital role in supporting the operational effectiveness of our Armed Forces. In return, the whole nation has a moral obligation to the members of the Naval Service, the Army and the Royal Air Force, together with their families. They deserve our respect and support, and fair treatment.

Those who serve in the Armed Forces, whether Regular or Reserve, those who have served in the past, and their families, should face no disadvantage compared to other citizens in the provision of public and commercial services. Special consideration is appropriate in some cases, especially for those who have given most such as the injured and the bereaved.

This obligation involves the whole of society: it includes voluntary and charitable bodies, private organisations, and the actions of individuals in supporting the Armed Forces. Recognising those who have performed military duty unites the country and demonstrates the value of their contribution. This has no greater expression than in upholding this Covenant.

Section 1: Principles of the Armed Forces Corporate Covenant

1.1 We Crown Media Ltd will endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are:
- no member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen;
- and in some circumstances that special treatment may be appropriate especially for the injured or bereaved.
Section 2: Demonstrating our commitment

2.1 Crown Media Ltd recognises the value serving personnel, reservists, veterans and military families bring to our business. We will seek to uphold the principles of the Armed Forces Covenant, by pledging to the following:
- Armed Forces Friendly
- UK Service Veterans And Leavers
- UK Service Spouses And Partners
- Flexible Leave For Spouses
- UK Reservists
- UK Cadets
- Armed Forces Day
We also pledge the following:

-working with the Career Transition Partnership (CTP), in order to establish a tailored employment pathway for Service Leavers

2.2 We will publicise these commitments through our literature and/or on our website, setting out how we will seek to honour them and inviting feedback from the Service community and our customers on how we are doing.
ACS Stainless Steel Fixings Limited
Source: gov.uk (2025-11-10)

We, the undersigned, commit to honour the Armed Forces Covenant and support the Armed Forces Community. We recognise the value Serving Personnel, both Regular and Reservists, Veterans and military families contribute to our business and our country.

The Armed Forces Covenant

An enduring covenant between the people of the United Kingdom, Her Majesty’s Government and all those who serve or have served in the Armed Forces of the Crown and their families

The first duty of Government is the defence of the realm. Our Armed Forces fulfil that responsibility on behalf of the Government, sacrificing some civilian freedoms, facing danger and, sometimes, suffering serious injury or death as a result of their duty. Families also play a vital role in supporting the operational effectiveness of our Armed Forces. In return, the whole nation has a moral obligation to the members of the Naval Service, the Army and the Royal Air Force, together with their families. They deserve our respect and support, and fair treatment.

Those who serve in the Armed Forces, whether Regular or Reserve, those who have served in the past, and their families, should face no disadvantage compared to other citizens in the provision of public and commercial services. Special consideration is appropriate in some cases, especially for those who have given most such as the injured and the bereaved.

This obligation involves the whole of society: it includes voluntary and charitable bodies, private organisations, and the actions of individuals in supporting the Armed Forces. Recognising those who have performed military duty unites the country and demonstrates the value of their contribution. This has no greater expression than in upholding this Covenant.

Section 1: Principles of the Armed Forces Corporate Covenant

1.1 We ACS Stainless Steel Fixings Limited will endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are:
- no member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen;
- and in some circumstances that special treatment may be appropriate especially for the injured or bereaved.
Section 2: Demonstrating our commitment

2.1 ACS Stainless Steel Fixings Limited recognises the value serving personnel, reservists, veterans and military families bring to our business. We will seek to uphold the principles of the Armed Forces Covenant, by pledging to the following:
- Armed Forces Friendly
- UK Service Veterans And Leavers
- UK Service Spouses And Partners
- Flexible Leave For Spouses
- UK Reservists
- UK Cadets
- Armed Forces Day
We also pledge the following:

-Working with the CTP in order to establish a tailored employment pathway for service leavers

2.2 We will publicise these commitments through our literature and/or on our website, setting out how we will seek to honour them and inviting feedback from the Service community and our customers on how we are doing.
UK-India CETA Chapter 10: Temporary Movement of Natural Persons
Source: gov.uk (2025-07-24)

Text of chapter 10 and associated annex of the Comprehensive Economic and Trade Agreement (CETA) between the United Kingdom of Great Britain and Northern Ireland and India.

This chapter and its annex contain commitments that will facilitate the entry and temporary stay of a range of business persons travelling between the UK and India for business purposes.

The UK and India will ensure that visa application processes remain transparent, and ensure governments do not create unnecessary obstacles for professionals to travel between the UK and India.

This chapter is in line with our broader immigration policy.

The agreement is not yet in force. Both the UK and India are required to complete their respective domestic procedures for the agreement to come into effect. Once ratified by both countries, businesses will be able to trade under its terms.
Detention centre rule 35 and Short term Holding Facility rule 32
Source: gov.uk (2025-07-03)

Immigration staff guidance for detention services order 09/2016 on reports submitted under Rule 35 of the Detention Centre Rules 2001.

This interim DSO introduces additional guidance for staff on suicidal intent and process changes for Home Office teams on the oversight of Rule 35 reports. This interim DSO does not impact the ongoing Adults at Risk, and Rule 34-35 review, which is expected to conclude by the end of June 2025.

The proposals resulting from the Adults at Risk, and Rule 34-35 review are expected to require changes to the existing statutory instruments (SI), and this interim DSO will remain in place until any such SI changes come into force.
Using graduate earnings data in regulation of higher education providers
Source: gov.uk (2025-05-29)

An Institute for Fiscal Studies report exploring different methodologies for comparing the impact of higher education courses on future earnings of graduates.

This report uses Longitudinal Education Outcomes (LEO) data to estimate the lifetime earnings of students on courses in the same subject studying at different higher education providers. These estimates are used to evaluate the relative impact of individual courses on the earnings outcomes of students, accounting for demographic and prior attainment differences in provider intake.

This research builds upon previous research conducted by the Institute for Fiscal Studies (IFS) of the estimated lifetime earnings return to undergraduate degrees (https://www.gov.uk/government/publications/undergraduate-degrees-lifetime-labour-market-returns).

For additional underlying data, contact the IFS (https://www.ifs.org.uk/about/contact).
Mr A Koonjbeharee v Rowena House Ltd and Ms F Cader: 2300022/2024
Source: gov.uk (2025-10-06)

Employment Tribunal decision.

Read the full decision in Mr A Koonjbeharee v Rowena House Ltd and Ms F Cader: 2300022/2024 - Judgment with Reasons (https://assets.publishing.service.gov.uk/media/68de969def1c2f72bc1e4d69/Mr_Amresh_Koonjbeharee_v_1.Rowena_House_Limited__2.Ms_Farida_Cader_2300022_2024__Judgment_and_Reasons_22-Sep-25.pdf).
Eight new members appointed to the Council for Science and Technology
Source: gov.uk (2025-02-03)

Eight new members have been appointed to the Council that advises the Prime Minister and Cabinet on science and technology.

Eight new members have been appointed to the Council for Science and Technology (CST). The Council advises the Prime Minister and the Cabinet on strategic science and technology policy issues that cut across the responsibilities of individual government departments.

Professor Dame Angela McLean, the Government Chief Scientific Adviser and Co-Chair of CST, said:

The eight new members bring extraordinary breadth and depth of experience: from AI and data to chemical engineering and venture capital. I am confident that new members will further invigorate the Council and its ability to provide robust advice on the government’s high-level priorities for science and technology. I look forward to collaborating across a wide range of topics to further embed specialist knowledge of the UK’s strength in science and technology into the heart of government decision-making.

New members:

Mark Enzer OBE is a Strategic Advisor at Mott MacDonald. He is a Visiting Professor at the University of Cambridge and Imperial College London.

Professor Dame Lynn Gladden DBE is Shell Professor of Chemical Engineering at the University of Cambridge, and former Executive-Chair of the Engineering and Physical Sciences Research Council.

Priya Lakhani OBE is Founder CEO of CENTURY Tech. She co-founded the Institute for Ethical AI in education.

Avid Larizadeh Duggan OBE is a Senior Managing Director, Ontario Teachers’ Pension Plan, Teachers’ Venture Growth. She is a Non-Executive Director on the board of Barclays Bank UK.

Professor (Emeritus) Nick McKeown is Senior Fellow at Intel Corporation, Professor (Emeritus) of Electrical Engineering and Computer Science at Stanford University and Visiting Professor of Engineering and Senior Research Fellow at Oxford University.

Professor Sir Nigel Richard Shadbolt is Professor of Computer Science at the University of Oxford and Principal of Jesus College, Oxford. He is Co-Founder and Chair of the Open Data Institute.

Richard Slater is Chief R&D Officer for Unilever. He was previously Senior Vice President R&D, GSK Consumer Healthcare. He is a Non-Executive Director at Future Origins.

Paul Taylor CBE is Director of Morgan Stanley International, Chair of Interrupt Labs Ltd and Chair of Beyond Blue. He is a Non-Executive Director on the Defence Technology and Innovation Board at the Ministry of Defence.

See more details on CST and its members (https://www.gov.uk/government/organisations/council-for-science-and-technology/about).
Triple E Limited
Source: gov.uk (2025-11-10)

We, the undersigned, commit to honour the Armed Forces Covenant and support the Armed Forces Community. We recognise the value Serving Personnel, both Regular and Reservists, Veterans and military families contribute to our business and our country.

The Armed Forces Covenant

An enduring covenant between the people of the United Kingdom, Her Majesty’s Government and all those who serve or have served in the Armed Forces of the Crown and their families

The first duty of Government is the defence of the realm. Our Armed Forces fulfil that responsibility on behalf of the Government, sacrificing some civilian freedoms, facing danger and, sometimes, suffering serious injury or death as a result of their duty. Families also play a vital role in supporting the operational effectiveness of our Armed Forces. In return, the whole nation has a moral obligation to the members of the Naval Service, the Army and the Royal Air Force, together with their families. They deserve our respect and support, and fair treatment.

Those who serve in the Armed Forces, whether Regular or Reserve, those who have served in the past, and their families, should face no disadvantage compared to other citizens in the provision of public and commercial services. Special consideration is appropriate in some cases, especially for those who have given most such as the injured and the bereaved.

This obligation involves the whole of society: it includes voluntary and charitable bodies, private organisations, and the actions of individuals in supporting the Armed Forces. Recognising those who have performed military duty unites the country and demonstrates the value of their contribution. This has no greater expression than in upholding this Covenant.

Section 1: Principles of the Armed Forces Corporate Covenant

1.1 We Triple E Limited will endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are:
- no member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen;
- and in some circumstances that special treatment may be appropriate especially for the injured or bereaved.
Section 2: Demonstrating our commitment

2.1 Triple E Limited recognises the value serving personnel, reservists, veterans and military families bring to our business. We will seek to uphold the principles of the Armed Forces Covenant, by pledging to the following:
- Armed Forces Friendly
- UK Service Veterans And Leavers
- UK Service Spouses And Partners
- UK Reservists
- UK Cadets
- Discounts
- Armed Forces Charities
2.2 We will publicise these commitments through our literature and/or on our website, setting out how we will seek to honour them and inviting feedback from the Service community and our customers on how we are doing.
University College Birmingham
Source: gov.uk (2025-11-10)

We, the undersigned, commit to honour the Armed Forces Covenant and support the Armed Forces Community. We recognise the value Serving Personnel, both Regular and Reservists, Veterans and military families contribute to our business and our country.

The Armed Forces Covenant

An enduring covenant between the people of the United Kingdom, Her Majesty’s Government and all those who serve or have served in the Armed Forces of the Crown and their families

The first duty of Government is the defence of the realm. Our Armed Forces fulfil that responsibility on behalf of the Government, sacrificing some civilian freedoms, facing danger and, sometimes, suffering serious injury or death as a result of their duty. Families also play a vital role in supporting the operational effectiveness of our Armed Forces. In return, the whole nation has a moral obligation to the members of the Naval Service, the Army and the Royal Air Force, together with their families. They deserve our respect and support, and fair treatment.

Those who serve in the Armed Forces, whether Regular or Reserve, those who have served in the past, and their families, should face no disadvantage compared to other citizens in the provision of public and commercial services. Special consideration is appropriate in some cases, especially for those who have given most such as the injured and the bereaved.

This obligation involves the whole of society: it includes voluntary and charitable bodies, private organisations, and the actions of individuals in supporting the Armed Forces. Recognising those who have performed military duty unites the country and demonstrates the value of their contribution. This has no greater expression than in upholding this Covenant.

Section 1: Principles of the Armed Forces Corporate Covenant

1.1 We University College Birmingham will endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are:
- no member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen;
- and in some circumstances that special treatment may be appropriate especially for the injured or bereaved.
Section 2: Demonstrating our commitment

2.1 University College Birmingham recognises the value serving personnel, reservists, veterans and military families bring to our business. We will seek to uphold the principles of the Armed Forces Covenant, by pledging to the following:
- Armed Forces Friendly
- UK Service Veterans And Leavers
- UK Service Spouses And Partners
- Flexible Leave For Spouses
- UK Reservists
- UK Cadets
- Armed Forces Day
- Reserve Forces Day
- Armed Forces Charities
2.2 We will publicise these commitments through our literature and/or on our website, setting out how we will seek to honour them and inviting feedback from the Service community and our customers on how we are doing.