Table 4210 - Passenger assists and bookings
Source: data.gov.uk (2020-10-08)

Passenger experience. Complaints rail passengers make about their train journey

Source agency: Office of rail and road

Designation: National Statistics

Language: English

Alternative title: Rail complaints

We use cookies to improve your experience when viewing our site - feel free to read our cookie policy (/footer/privacy-notice-and-cookies/).

By continuing to use this site, you are condoning the use of these cookies.

Accept

(/)

ORR protects the interests of rail and road users. We are improving the safety, value, and performance of railways and roads, today and in the future.
- Publication dates for statistics (/publication-dates-for-statistics/)
TOC key statistics (/statistics/compendia/toc-key-statistics/) Rail statistics compendium (/statistics/compendia/rail-statistics-compendium/) FOI and ad-hoc data requests (/statistics/compendia/foi-and-ad-hoc-data-requests/)

Passenger rail usage (/statistics/usage/passenger-rail-usage/) Freight rail usage and performance (/statistics/usage/freight-rail-usage-and-performance/) Regional rail usage (/statistics/usage/regional-rail-usage/) Estimates of station usage (/statistics/usage/estimates-of-station-usage)

Delay compensation claims (/statistics/passenger-experience/delay-compensation-claims/) Passenger rail service complaints (/statistics/passenger-experience/passenger-rail-service-complaints/) Passenger satisfaction (complaints handling) (/statistics/passenger-experience/passenger-satisfaction-complaints-handling/)

Disabled Persons Railcards (/statistics/passenger-accessibility/disabled-persons-railcards/) Passenger assistance (/statistics/passenger-accessibility/passenger-assistance/) Passenger lifts at stations (/statistics/passenger-accessibility/passenger-lifts-at-stations/)

Passenger rail performance (/statistics/performance/passenger-rail-performance/) P-coded cancellations (/statistics/performance/p-coded-cancellations/) Performance at stations (/performance)

Rail fares (/statistics/finance/rail-fares/) Rail industry finance (UK) (/statistics/finance/rail-industry-finance/)

Rail safety (/statistics/health-and-safety/rail-safety/) Occupational health (/statistics/health-and-safety/occupational-health/) Common Safety Indicators (/statistics/health-and-safety/common-safety-indicators/)

Rail infrastructure and assets (/statistics/infrastructure-and-environment/rail-infrastructure-and-assets/) Rail environment (/statistics/infrastructure-and-environment/rail-environment/) Asset condition (/statistics/infrastructure-and-environment/asset-condition/)

Office of Rail and Road (/statistics/external-links/office-of-rail-and-road/) Other rail data (/statistics/external-links/other-rail-data/) Industry groups and operators (/statistics/external-links/industry-groups-and-operators/) Government (/statistics/external-links/government/)

Guidance on reporting RIDDOR incidents (/riddor/guidance-on-reporting-riddor-incidents/) Submit new incident (/riddor/submit-new-incident/) Previously submitted incidents (/riddor/previously-submitted-incidents/)
- Contact us (/contact-us/)
External login (/account/external/) ORR login (/account/internal/)
- ORR main site (https://www.orr.gov.uk/)
- Home (/)
- Statistics
- Passenger accessibility
- Passenger assistance (/statistics/passenger-accessibility/passenger-assistance/)
- Table 4210 - Passenger assists and bookings
TOC key statistics (/statistics/compendia/toc-key-statistics/) Rail statistics compendium (/statistics/compendia/rail-statistics-compendium/) FOI and ad-hoc data requests (/statistics/compendia/foi-and-ad-hoc-data-requests/)

Passenger rail usage (/statistics/usage/passenger-rail-usage/) Freight rail usage and performance (/statistics/usage/freight-rail-usage-and-performance/) Regional rail usage (/statistics/usage/regional-rail-usage/) Estimates of station usage (/statistics/usage/estimates-of-station-usage)

Delay compensation claims (/statistics/passenger-experience/delay-compensation-claims/) Passenger rail service complaints (/statistics/passenger-experience/passenger-rail-service-complaints/) Passenger satisfaction (complaints handling) (/statistics/passenger-experience/passenger-satisfaction-complaints-handling/)

Disabled Persons Railcards (/statistics/passenger-accessibility/disabled-persons-railcards/) Passenger assistance (/statistics/passenger-accessibility/passenger-assistance/) Passenger lifts at stations (/statistics/passenger-accessibility/passenger-lifts-at-stations/)

Passenger rail performance (/statistics/performance/passenger-rail-performance/) P-coded cancellations (/statistics/performance/p-coded-cancellations/) Performance at stations (/performance)

Rail fares (/statistics/finance/rail-fares/) Rail industry finance (UK) (/statistics/finance/rail-industry-finance/)

Rail safety (/statistics/health-and-safety/rail-safety/) Occupational health (/statistics/health-and-safety/occupational-health/) Common Safety Indicators (/statistics/health-and-safety/common-safety-indicators/)

Rail infrastructure and assets (/statistics/infrastructure-and-environment/rail-infrastructure-and-assets/) Rail environment (/statistics/infrastructure-and-environment/rail-environment/) Asset condition (/statistics/infrastructure-and-environment/asset-condition/)

Office of Rail and Road (/statistics/external-links/office-of-rail-and-road/) Other rail data (/statistics/external-links/other-rail-data/) Industry groups and operators (/statistics/external-links/industry-groups-and-operators/) Government (/statistics/external-links/government/)

Table 4210 - Passenger assists and bookings

About this site
- Privacy notice and cookies (/about-this-site/privacy-notice-and-cookies)
- Accessibility terms and conditions (/about-this-site/accessibility-terms-and-conditions)
- Sitemap (/about-this-site/sitemap)
About ORR
- Freedom of information (/about-orr/freedom-of-information)
Other data
- ORR archived data (/other-data/orr-archived-data)
Contact
- Complaints and general enquiries (/contact/complaints-and-general-enquiries)
- Media enquiries (/contact/media-enquiries)