GOV.UK One Login app: accessibility statement
Source: gov.uk (2025-10-14)

How we've tested the accessibility of the GOV.UK One Login app, issues we've found, and how you can report problems.

This accessibility statement applies to the:
- iOS GOV.UK One Login app (#ios-accessibility), first released in June 2025
- Android GOV.UK One Login app (#android-accessibility), first released in June 2025
These apps are run by the Government Digital Service (GDS).

We want as many people as possible to be able to use our apps. You should be able to:
- change colours, contrast levels and font size
- zoom in up to 300% without the text spilling off the screen
- navigate most of the app using just a keyboard or speech recognition software
- listen to most of the app using your device’s screen reader, including VoiceOver and TalkBack
We’ve also made the app text as simple as possible to understand.

AbilityNet (https://mcmw.abilitynet.org.uk/) has advice on making your device easier to use if you have a disability.

How accessible the iOS app is

We know some parts of the iOS version of the GOV.UK One Login app are not fully accessible.

If you’re using an external keyboard, you may have difficulty using the app because:
- the focus moves to elements that are not interactive before landing on elements you can interact with
- sometimes the focus is not visible on some elements
- the contrast between elements in focus and the background in dark mode is not high enough to be visible to everyone - you can improve this by changing the keyboard focus colour in your device settings
- you might not be able to activate elements in focus with the space bar as usual - you might need to use Control + Tab to move focus into the next section to activate buttons
- you may not be able to cancel the pop-up that appears when it’s time to scan your passport
- the preview you’re shown when adding a document to the app cannot be scrolled with a keyboard - this means you may not be able to review all the information before agreeing to add the document
If you’re using a screen reader, you may have difficulty using the app because:
- the focus sometimes gets stuck on the previous screen - if this happens, you need to use the 2-finger swipe up gesture to start reading the screen again from the top
- some interactive elements are not announced
- the behaviour of some links and buttons which take you out of the app is not announced - this can be disconcerting as it’s not always clear where the link or button has taken you
- when you’re signing in, you may have difficulty getting back to the app if an error occurs - you’ll need to use the screen navigation tools in your screenreader to return to the app
- icons are not always announced
- the link to view a document you’ve added to your app is not announced in the same place as it appears on the page
- the button for finding out more about documents does not have a meaningful label
- the instructions about how to scan the chip in your photo ID are not read out in a logical order - as you move through the carousel, you’ll need to swipe up with 2 fingers to start reading from the top of the screen on each slide
- the button to replay a decorative animation about how to scan the chip in your photo ID is announced
If you’ve increased the font size on your device, you may have difficulty using the app because:
- buttons are often fixed to the bottom of the screen and take up a lot of space - this means you may need to do more scrolling that usual to read all the text on a screen
- text that does not fit into the screen is sometimes cut off, so you may not be able to read all the text on some screens
- it might not be clear that you need to scroll to read all the information on the screen
- the instructions for how to scan the chip in your photo ID might be difficult to see - you’ll need to scroll down in each section to see all the text
If you’re using voice control and you use an authenticator app to sign in, you may need to edit the security code you’ve entered before submitting it to make sure it does not have any spaces

If you’ve turned on the Reduce Motion feature on your device, you may find that some animations still play.

How accessible the Android app is

If you’re using an external keyboard, you may have difficulty using the app because:
- the focus state uses a faint colour change that is not visible for everyone
- you may find that the order in which the focus travels through each page is not consistent - this means navigating through the journey with a keyboard could take longer
- some instructions are not read out in a logical order or the order they appear on the page
- you may find you cannot close the carousel with instructions about how to scan the chip in your photo ID
If you’re using a screen reader, you may have difficulty using the app because:
- bullet points in some screens with a bulleted list are not announced
- some page elements are incorrectly announced as being in a list
- some notifications are read out twice
- some page headings are not announced as headings
- the behaviour of some links and buttons which take you out of the app is not announced - this can be disconcerting as it’s not always clear where the link or button has taken you
- when you’re signing in to the app, there can be a long wait between entering your security code and being taken to the app home tab - there’s no announcement during this wait, so the reason for the wait may not be clear to you
If you’re using dark mode, you may have difficulty seeing green links and buttons. The contrast between the green text and the dark background is not high enough to be visible for everyone.

If you’ve increased the font size on your device, you may need to do more scrolling than usual to read all the text on a screen. This is because buttons are often fixed to the bottom of the screen and take up a large amount of space.

Feedback and contact information

If you find any problems not listed in this statement or think we’re not meeting accessibility requirements, contact xxx@xxx.xx (mailto:xxx@xxx.xx)

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (https://www.equalityadvisoryservice.com/app/home).

Technical information about the iOS app’s accessibility

GDS is committed to making this app accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

The iOS version of the GOV.UK One Login app is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard (https://www.w3.org/TR/WCAG22/), due to the non-accessible content listed below.

Non-accessible content

The iOS app does not fully meet the following WCAG 2.2 criteria:
- 1.3.2 Meaningful Sequence (Level A) - the link to view a document the user has added to their app is not announced in the logical place when using a screen reader
- 1.3.2 Meaningful Sequence (Level A) - instructions about how to scan the chip in a photo ID are not available to screen reader users
- 1.4.4 Resize Text (Level AA) - labels on buttons spill over the area of the button when font size is increased
- 1.4.10 Reflow (Level AA) - when the font size is increased, not all the content in a screen may be visible and fixed buttons reduce the amount of content visible on screen
- 1.4.11 Non-text contrast (Level AA) - focus may not be visible for dark mode users who use an external keyboard
- 2.1.2 No Keyboard Trap (Level A) - external keyboard users cannot get to the cancel button on the pop-up that appears when scanning their passport, and cannot scroll to see the entire preview of the document they’re adding to the app
- 2.2.2 Pause, stop, hide (Level A) - some animations still play even when a user has turned on the Reduce Motion feature
- 2.4.6 Headings and Labels (Level AA) - the the button for finding out more about documents does not have a meaningful label for screen reader users
- 2.4.7 Focus Visible (Level AA) - when using a screen reader, the focus state sometimes gets stuck in the previous page, and focus state for external keyboard users is not visible enough in dark mode
- 3.2.4 Consistent Identification (Level AA) - a replay button for decorative animations is sometimes announced to screen reader users
- 3.3.2 Labels or instructions (Level A) - when using voice control, users who use an authenticator app to sign in can get a validation error because a space character is often introduced when reading the 2FA code
- 4.1.2 Name, role, value (Level A) - interactive elements are not announced when using a screen reader
- 4.1.3 Status messages (Level AA) - there’s no confirmation message when users have successfully signed out
Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Content that’s not within the scope of the accessibility regulations

At this time, we have not identified any content that is not within scope of the accessibility regulations.

Technical information about the Android app’s accessibility

GDS is committed to making this app accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

The Android version of the GOV.UK One Login app is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard (https://www.w3.org/TR/WCAG22/), due to the non-accessible content listed below.

Non-accessible content

The app does not fully meet the following WCAG 2.2 criteria:
- 1.3.1 Info and Relationships (Level A) - bullet list items are not always announced when using a screen reader
- 1.4.3 Contrast (Minimum) (Level A) - focus state for external keyboard users and green text for dark mode users do not have a high enough contrast
- 1.4.10 Reflow (Level A) - fixed buttons reduce the amount of content visible on screen for users with a larger font size
- 2.1.2 No Keyboard Trap (Level A) - the only way for keyboard users to close the croussel with instructions about how to scan the chip in a photo ID is with a keyboard command, which may not be a standard exit method
- 2.4.3 Focus Order (Level A) - when using a screen reader, the focus state does not always read out instructions in a correct or logical order
- 2.4.7 Focus Visible (Level AA) - focus state for external keyboard users is not visible enough and does not travel through every page in a consistent way
- 4.1.2 Name, role, value (Level A) - sign out state, headings and notifications are not announced or announced twice when using a screen reader
- 4.1.3 Status Messages (Level AA) - there’s no confirmation message when users have successfully signed out
Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Content that’s not within the scope of the accessibility regulations

At this time, we have not identified any content that is not within scope of the accessibility regulations.

What we’re doing to improve accessibility

We’ll update this page when issues are fixed or we expect them to be fixed. We’ll also update it when new problems are identified.

The GOV.UK One Login accessibility team is constantly monitoring the evolving area of app accessibility auditing and how the WCAG criteria apply to apps. GOV.UK One Login is committed to user research and welcomes comments or feedback from all users.

How we prepared this accessibility statement

This statement was last updated in September 2025. We’ll review and update it at least every 12 months.

The accessibility of the GOV.UK One Login app was last tested in September 2025. Testing was carried out by accessibility experts in GDS. They ran manual testing with device accessibility features to check a user’s ability to complete the identity proving journey on iOS and Android. All parts of the app journey were tested.