Research at Companies House
Source: gov.uk (2025-08-21)

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Become a member of our user panel

Our user panel helps us better understand how our customers use our digital services. We have representation from a wide range of users who give feedback on their experiences.

If you would like to help us develop and improve our services, sign up to become a member of our user panel (https://forms.office.com/Pages/ResponsePage.aspx?id=Xv6s5ip_WkWdhez5M3H2AX6yk2uf7mtMnU4yuBDIq4NUME43QzNLN1lNTVQ4SzUxRVE4NUtQODBOTyQlQCN0PWcu).

Why we carry out user research

We use the information you provide us with to:
- assess how well we’re delivering our services
- gain insight on what changes you would like us to make to our existing services
- develop new services you would like us to provide
When you complete a survey, we’ll keep all information confidential in line with our personal information charter (https://www.gov.uk/government/organisations/companies-house/about/personal-information-charter).

How the user research sessions work

We’ll ask you which types of research you would like to be involved in. We’ll only invite you to take part in activities which you have specified.

Participation is voluntary. You can say no to any invitation you receive.

You can leave the user panel at any time.

Read more about our user research panel on our blog (https://companieshouse.blog.gov.uk/category/user-research/).

Current research and surveys

You can help us make sure we’re maintaining our standards or highlight areas where we can improve.

Complete our customer satisfaction survey (https://www.smartsurvey.co.uk/s/csat-website/).

Research on financial technology (fintech) companies

Companies House is working with PUBLIC (https://www.public.io/) on research into how financial technology (fintech) companies use and value the data on our registers.

If PUBLIC has approached your fintech company to complete this survey (https://qualtricsxms7mgw6vzh.qualtrics.com/jfe/form/SV_807ju4MYwfCq8nA), or if you’ve seen it shared on other channels, we encourage you to take part.

We’ll publish the research findings on GOV.UK by the end of 2025.

Register of Overseas Entities user panel

We’re developing new online services for the Register of Overseas Entities (https://www.gov.uk/guidance/register-an-overseas-entity). To help us shape these services, we’re recruiting volunteers for our Register of Overseas Entities user panel (https://www.gov.uk/government/publications/register-of-overseas-entities-user-panel).

Research publications and survey results

You can find our research and survey results (https://www.gov.uk/government/publications?keywords=companies+house&publication_filter_option=research-and-analysis&topics%5B%5D=all&departments%5B%5D=companies-house&official_document_status=all&world_locations%5B%5D=all&from_date=01%2F01%2F2014&to_date=) - add keywords and other filters to refine the search results.

Older research and survey results are available from The National Archives (http://webarchive.nationalarchives.gov.uk/20141104103730/http://www.companieshouse.gov.uk/about/surveys.shtml).