Retail banking market investigation
Source: gov.uk (2025-12-03)

The CMA investigated the supply of personal current accounts (PCAs) and of banking services to small and medium-sized enterprises (SMEs).

OBIE has appointed Marion King as its new Chair and Trustee

1 February 2023: The CMA has published its response to the Trustee’s End of Implementation Roadmap Report.
- Transition report (PDF, 105KB) (https://assets.publishing.service.gov.uk/media/63da3a02d3bf7f251da28798/Transition_report_statement_-_FINAL.pdf) (1.2.23)
- News story: New chair of Open Banking appointed (https://www.gov.uk/government/news/new-chair-of-open-banking-appointed) (1.2.23)
Letters to Open Banking Limited (the Open Banking Implementation Entity)

3 December 2025: The CMA has published a letter sent to Open Banking Limited (OBL) following a recommendation from OBL regarding the Variable Recurring Payments (VRPs) for Sweeping use case of alternative forms of credit that closely compete with overdrafts, which the CMA has also published alongside its letter.

OBL letter to CMA (PDF, 131KB) (https://assets.publishing.service.gov.uk/media/692ebedaa245b0985f0343be/OBL_letter_to_CMA.pdf) (3.12.25)

CMA response to OBL (PDF, 221KB) (https://assets.publishing.service.gov.uk/media/692ebf09a245b0985f0343bf/CMA_response_to_OBL.pdf) (3.12.25)

9 September 2024: The CMA has published a letter sent to Open Banking Limited (OBL) following an update from OBL on the status of remaining items in the Roadmap, which the CMA has also published alongside its letter.
- Open Banking Limited letter to CMA on remaining Roadmap items (PDF, 254KB) (https://assets.publishing.service.gov.uk/media/66de9781e87ad2f1218265ca/obl_letter_to_cma_remaining_roadmap_items.pdf) (9.9.24)
- CMA response to OBL (PDF, 221KB) (https://assets.publishing.service.gov.uk/media/692ebf09a245b0985f0343bf/CMA_response_to_OBL.pdf) (9.9.24)
19 October 2023: The CMA has published a letter sent to the OBIE following an update from OBIE on the status of items in the Roadmap, which the CMA has also published alongside its letter.
- OBIE letter to CMA on Roadmap status update (PDF, 290KB) (https://assets.publishing.service.gov.uk/media/652fea4ed06662000d1b7cd6/pdfa_Trustee_letter_to_the_CMA_-_Roadmap_progress_update_-_October_2023_-_Final.pdf) (19.10.23)
- CMA response to OBIE (PDF, 143KB) (https://assets.publishing.service.gov.uk/media/65300691d06662000d1b7d0b/Letter_to_Marion_King_October_2023_pdfa.pdf) (19.10.23)
12 January 2023: The CMA has published its decision on roadmap completion following an update from OBIE on the status of items in the Roadmap, which the CMA has also published alongside its decision.
- OBIE letter to CMA on Roadmap status update (PDF, 736KB) (https://assets.publishing.service.gov.uk/media/63becc3ee90e0771c0933282/Trustee_Recommendation_-_Roadmap_completion_-_10_January_2023-FINAL.pdf) (12.1.23)
- CMA decision on Roadmap completion (PDF, 189KB) (https://assets.publishing.service.gov.uk/media/63bed8958fa8f513b40f866c/BANKING_PROVIDERS_Roadmap_Completion_Decision_.pdf) (12.1.23)
- Press release: Millions of customers benefit as Open Banking reaches milestone (https://www.gov.uk/government/news/millions-of-customers-benefit-as-open-banking-reaches-milestone) (12.1.23)
18 August 2022: The CMA has published a letter sent to the Open Banking Implementation Entity following an update from OBIE on the status of items in the Roadmap, which the CMA has also published alongside its letter.
- OBIE letter to CMA on Roadmap status update (PDF, 623KB) (https://assets.publishing.service.gov.uk/media/62fe0765d3bf7f06ed0a00a2/Letter_to_CMA_18.8.22.pdf) (18.8.22)
- CMA’s response to OBIE (PDF, 115KB) (https://assets.publishing.service.gov.uk/media/62fe12458fa8f504c9ac017a/Final_Letter_to_OBIE_on_August_roadmap_update.pdf) (18.8.22)
23 March 2022: The CMA has published a letter sent to the Open Banking Implementation Entity following an update from OBIE on the status of items in the Roadmap, which the CMA has also published alongside its letter. Updated with further correspondence between OBIE and the CMA on 14 April 2022.
- CMA’s response to OBIE (PDF, 110KB) (https://assets.publishing.service.gov.uk/media/6256d3a9d3bf7f60013f59e1/CMA_response_Roadmap_status_update_April_2022_.pdf) (14.4.22)
- OBIE letter to CMA on Roadmap status update (PDF, 547KB) (https://assets.publishing.service.gov.uk/media/6256d3298fa8f54a89b54c22/OBIE_Letter_Roadmap.pdf) (14.4.22)
- CMA letter to the OBIE (PDF, 118KB) (https://assets.publishing.service.gov.uk/media/623b04b28fa8f540ef20d196/CMA_letter_Roadmap_status_update.pdf) (23.3.22)
- OBIE Roadmap status update (PDF, 260KB) (https://assets.publishing.service.gov.uk/media/623b0496e90e0779a5e70105/Roadmap_Progress_Update_22_03_22.pdf) (23.3.22)
14 March 2022: On 26 July 2021 the CMA approved the recommendation (PDF, 221KB) (https://assets.publishing.service.gov.uk/media/610029a8d3bf7f044ee52336/Letter_to_the_Open_Banking_Implementation_Entity.pdf) made by the Open Banking Implementation Entity (OBIE) to mandate variable recurring payments (VRPs) as the mechanism for implementing sweeping under item A10 of the Revised Roadmap (May 2020) (PDF, 390KB) (https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/885537/Notice_of_proposed_changes_to_the_open_banking_roadmap_-_web_publication_-_cma_gov_uk_---_May_2020_-.pdf), implemented pursuant to the Retail Banking Market Investigation Order 2017 (the Order) (https://www.gov.uk/government/publications/retail-banking-market-investigation-order-2017).

Following this, questions were raised with OBIE as to whether certain use cases fell within the existing approved definition of sweeping. OBIE consequently invited views from stakeholders on clarification of the definition for the CMA to consider. The CMA has now provided clarification on the definition of sweeping for the purpose of the Revised Roadmap.
- Letter to Open Banking Implementation Entity (PDF, 156KB) (https://assets.publishing.service.gov.uk/media/622ef71fd3bf7f5a86be8fa4/Sweeping_clarification_letter_to_be_sent_14_March_2022__.pdf) (14.3.22)
- Summary of responses (PDF, 187KB) (https://assets.publishing.service.gov.uk/media/622ef8f8d3bf7f5a89aecea5/Sweeping_Clarification_-_Summary_of_Responses_.pdf) (14.3.22)
15 November 2021: The CMA has approved the recommendation made by the Open Banking Implementation Entity to revise the implementation timescale for Variable Recurring Payments for sweeping services.
- Letter to the Open Banking Implementation Entity (PDF, 114KB) (https://assets.publishing.service.gov.uk/media/6192453fe90e07044a559c02/Letter_approving_VRP_proposal_21_10_10_.pdf) (15.11.21)
27 July 2021: The CMA has approved the recommendation made by the Open Banking Implementation Entity to mandate variable recurring payments (VRPs) as the mechanism for implementing sweeping under item A10 of the Revised Roadmap.
- Letter to the Open Banking Implementation Entity (PDF, 221KB) (https://assets.publishing.service.gov.uk/media/610029a8d3bf7f044ee52336/Letter_to_the_Open_Banking_Implementation_Entity.pdf) (27.7.21)
Review of part 6 of the retail banking order

18 December 2019: The CMA reviewed the Retail Banking Order 2017 and this has been varied to transfer the obligations of Part 6 to the FCA with effect from 18 December 2019.
- Review of Part 6 of the Retail Banking Market Investigation Order 2017 (https://www.gov.uk/cma-cases/review-of-part-6-of-the-retail-banking-market-investigation-order-2017)
Retail Banking Market Investigation Order 2017

Public letters sent to banks concerning the implementation of aspects of the Open Banking Remedy. Article 10.5 in Part 2 of the Retail Banking Market Investigation Order 2017 (the Order) provided for the appointment of an Implementation Trustee to drive forward the Open Banking remedy according to an agreed timetable and project plan (the Roadmap). The current Roadmap was amended on 15 May 2020. The CMA also published a letter on 15 November 2021, extending the deadline for implementing the Variable Recurring Payment (VRP) standard for Sweeping to July 2022. The CMA announced on 12 January 2023 that the Roadmap was substantially complete with six of the nine largest banking providers in Great Britain and Northern Ireland (Barclays, HSBC, Lloyds, Nationwide, NatWest and Santander) having implemented all the requirements of the Open Banking Roadmap.

Bank of Ireland letter

27 June 2023: The CMA today wrote to Bank of Ireland (UK) plc (BOI) about its delay in final implementation of the Retail Banking Market Investigation Order 2017 in relation to the delivery of the VRP for Sweeping item of the Roadmap. The letter sets out the significance of the breach for BOI’s customers, the CMA’s engagement with BOI on its proposed delivery timeline and BOIs commitment to the implementation of VRP for sweeping, with voluntary additional regular reporting to the CMA on progress.
- Bank of Ireland’s Public Letter (PDF, 183KB) (https://assets.publishing.service.gov.uk/media/649a0925831311000c2963b0/BOI_draft_public_letter.pdf) (27.6.23)
- Bank of Ireland’s Proposed Delivery Timeline (PDF, 146KB) (https://assets.publishing.service.gov.uk/media/649a071b83131100132963d7/BOI_Open_Banking_Action_Plan.pdf) (27.6.23)
Allied Irish Banks letter

27 June 2023: The CMA today wrote to the Allied Irish Banks Group (UK) plc (AIB) about its delay in final implementation of the Retail Banking Market Investigation Order 2017 in relation to the delivery of the VRP for Sweeping item of the Roadmap. The letter sets out the significance of the breach for AIB’s customers, the CMA’s engagement with AIB on its proposed delivery timeline and AIB’s commitment to the implementation of VRP for sweeping, with voluntary additional regular reporting to the CMA on progress.
- Allied Irish Banks (UK)’s Public Letter (PDF, 128KB) (https://assets.publishing.service.gov.uk/media/649a0946de86820013bc8e61/1._AIB_draft_public_letter.pdf) (27.6.23)
- Allied Irish Banks (UK)’s Proposed Delivery Timeline (PDF, 133KB) (https://assets.publishing.service.gov.uk/media/649a073cde86820013bc8e60/AIB_Open_Banking_Action_Plan.pdf) (27.6.23)
Retail Banking Market Investigation Order 2017

Directions issued to banks to ensure they comply with the requirement to release personal and business account data sets as part of the Open Banking remedy.

Santander Directions revoked

29 September 2021: The CMA today revoked the Directions given to Santander on 19 December 2017 and subsequently varied on 29 January 2019 and 18 March 2020 in respect of the delivery of release 1 of Open Banking by its subsidiary Cater Allen on confirmation by the Bank that it had met the requirements of the Directions to the satisfaction of the CMA.

Santander Directions varied 2020

18 March 2020: The CMA today varied the Directions given to Santander on 19 December 2017, and previously varied on 29 January 2019, in respect of the delivery of release 1 of Open Banking.
- Varied directions for Santander (PDF, 143KB) (https://assets.publishing.service.gov.uk/media/5e71ef9786650c72736377b4/varied_CMA_directions_for_Santander_-_March_2020.pdf) (18.3.20)
- Implementation Plan (PDF, 117KB) (https://assets.publishing.service.gov.uk/media/5e71ec8ad3bf7f269b07f043/Implementation_Plan.pdf) (18.3.20)
Directions issued to 5 banks: App-to-App functionality

BOI Directions revoked

29 June 2023: The CMA today revoked the Directions given to Bank of Ireland on 1 April 2019 on confirmation by the Implementation Trustee that Bank of Ireland was compliant with Article 14.1 of the Order with respect to the delivery of release 3

HSBC Directions revoked

6 August 2020: The CMA today revoked the Directions given to HSBC on 1 April 2019 on confirmation by the Implementation Trustee that HSBC was compliant with Article 14.1 of the Order with respect to App-to-App Redirection Functionality.

Santander Directions revoked

27 November 2019: The CMA today revoked the Directions given to Santander on 1 April 2019 on confirmation by the Implementation Trustee that Santander was compliant with Article 14.1 of the Order with respect to App-to-App Redirection Functionality.

Danske Bank Directions revoked

16 October 2019: The CMA today revoked the Directions given to Danske on 1 April 2019 on confirmation by the Implementation Trustee that Danske was compliant with Article 14.1 of the Order with respect to App-to-App Redirection Functionality.

Lloyds Banking Group (LBG) Directions revoked

15 August 2019: The CMA today revoked the Directions given to LBG on 1 April 2019 on confirmation by the Implementation Trustee that LBG was compliant with Article 14.1 of the Order with respect to App-to-App Redirection Functionality.

1 April 2019: The CMA today issued Directions to 5 banks who have not delivered all aspects of their App-to-App functionality by the date set out in the Agreed Timetable and Project Plan. These Directions specify actions that the banks concerned must take including, for those not delivering this functionality until several months after the deadline, the employment of external professional resources to validate their plans and monitor their progress.
- Directions for Bank of Ireland (PDF, 160KB) (https://assets.publishing.service.gov.uk/media/5ca2200340f0b625decad5ea/Directions_for_BOI_-_final.pdf) (1.4.19)
- Directions for Danske (PDF, 160KB) (https://assets.publishing.service.gov.uk/media/5ca22059e5274a77dcadc32a/Directions_for_Danske_-_Tracked_Changes_final__002_.pdf) (1.4.19)
- Directions for HSBC (PDF, 160KB) (https://assets.publishing.service.gov.uk/media/5ca22098e5274a77dda81f08/Directions_for_HSBC_-_Tracked_Changes.pdf) (1.4.19)
- Directions for LBG (PDF, 155KB) (https://assets.publishing.service.gov.uk/media/5ca220ce40f0b625e97ffe07/Directions_for_LBG_-_Tracked_Changes_final.pdf) (1.4.19)
- Directions for Santander (PDF, 156KB) (https://assets.publishing.service.gov.uk/media/5ca22163e5274a77dda81f09/Directions_for_Santander_-_Tracked_Changes_final__002_.pdf) (1.4.19)
Directions issued to 6 banks: data sets

Santander Directions varied

29 January 2019: The CMA today varied the Directions given to Santander on 19 December 2017 in respect of the delivery of release 1 of Open Banking.
- Varied Directions for Santander (PDF, 174KB) (https://assets.publishing.service.gov.uk/media/5ca2228fe5274a77dea422d4/VD_for_santander.pdf) (29.1.19)
Bank of Ireland Directions revoked

12 December 2018: The CMA today revoked the Directions given to Bank of Ireland on 19 December 2017 in respect of the delivery of release 1 of Open Banking on confirmation by the Bank that it had met the requirements of the Directions to the satisfaction of the CMA.

Barclays Bank Directions revoked

20 July 2018: The CMA today revoked the Directions given to Barclays Bank on 19 December 2017 on confirmation by the Implementation Trustee that Barclays Bank was compliant with Article 14.1 of the Order.

HSBC Directions revoked

13 June 2018: The CMA today revoked the Directions given to HSBC on 19 December 2017 on confirmation by the Implementation Trustee that HSBC was compliant with Article 14.1 of the Order.

Nationwide Building Society Directions revoked

6 March 2018: The CMA today revoked the Directions given to Nationwide Building Society on 19 December 2017 on confirmation by the Implementation Trustee that Nationwide Building Society was compliant with Article 14.1 of the Order.

RBSG Directions revoked

27 February 2018: The CMA today revoked the Directions given to RBSG on 19 December 2017 on confirmation by the Implementation Trustee that RBSG was compliant with Article 14.1 of the Order.

19 December 2017: In 2017 the CMA issued the Retail Banking Market Investigation Order. Article 14 of the Order required the 9 largest banks in Great Britain and Northern Ireland to release Read/Write personal current account (PCA) and business current account (BCA) data sets by 13 January 2018 as part of the Open Banking remedy.

Six banks told us that they would not be able to release all of these data sets by the specified date and we have therefore issued each of these banks with directions stipulating the timeline for the delivery of the outstanding data sets and the arrangements that each must make for reporting progress to the CMA in the meantime.
- Directions for Bank of Ireland (PDF, 502KB) (https://assets.publishing.service.gov.uk/media/5ca2246240f0b625e97ffe09/Directions_for_BOI_2017.pdf) (19.12.17)
- Directions for Barclays (PDF, 408KB) (https://assets.publishing.service.gov.uk/media/5ca22721ed915d0c4f4292f0/Directions_for_Barclays_2017.pdf) (19.12.17)
- Directions for HSBC (PDF, 356KB) (https://assets.publishing.service.gov.uk/media/5ca22971e5274a77d479faaf/Directions_for_HSBC_2017.pdf) (19.12.17)
- Directions for RBS (PDF, 305KB) (https://assets.publishing.service.gov.uk/media/5ca22b3ced915d0c547675a1/Directions_for_RBS_2017.pdf) (19.12.17)
- Directions for Santander (PDF, 490KB) (https://assets.publishing.service.gov.uk/media/5ca22c5ded915d0c4cabd365/Directions_for_Santander_2017.pdf) (19.12.17)
- Directions for Nationwide Building Society (PDF, 244KB) (https://assets.publishing.service.gov.uk/media/5ca22d3240f0b625df8d85fa/Directions_for_NBS_2017.pdf) (19.12.17)
Retail Banking Market Investigation Order 2017

This order was made under the market investigation provisions of the Enterprise Act 2002.

The CMA’s retail banking market investigation identified a number of competition problems in both the personal current account (PCA) and small and medium-sized enterprise (SME) banking markets. The order is part of a package of remedies designed to address these problems.

The order sets out the timetable for introducing advances such as open banking, the monthly maximum unarranged overdraft charge, standardised business current account (BCA) opening procedures, and banks having to publish service quality statistics.

Notices regarding the Order in 2025

3 March 2025: Notice granting Cater Allen Limited an exception to the Order published.
- Notice of the CMA’s determination of further exceptions to the application of the Retail Banking Market Investigation Order 2017 (PDF, 102KB) (https://assets.publishing.service.gov.uk/media/67c56f23750837d7604dbd51/Notice_of_the_CMA_s_determination_of_further_exceptions_to_the_application_of_the_Retail_Banking_Market_Investigation_Order_2017_2.pdf) (3.3.25)
Notices regarding the Order in 2023

29 August 2023: Notice granting HSBC Innovation Bank UK an exception to the Order published.
- Notice of the CMA’s determination of further exceptions to the application of the Retail Banking Market Investigation Order 2017 (PDF, 101KB) (https://assets.publishing.service.gov.uk/media/64e88a6b7af6dd000d68efa8/Notice_of_the_CMA_s_determination_of_further_exceptions_to_the_application_of_the_Retail_Banking_Market_Investigation_Order_2017.pdf) (29.8.23)
Notices regarding the Order in 2020

15 May 2020: Notice approving changes to the Agreed timetable, including in response to the COVID-19 pandemic.
- Notice of approval of certain changes to the Agreed Timetable (PDF, 381KB) (https://assets.publishing.service.gov.uk/media/5ee0a145d3bf7f1eb9646433/Notice_of_proposed_changes_to_the_open_banking_roadmap_-_web_publication_-_cma_gov_uk_---_May_2020_-.pdf) (15.5.20)
7 April 2020: Notice of approval of changes and requirement to the Agreed Timetable and Project Plan in respect of the final implementation of the Order published.
- Notice of approval of certain changes and requirement for additional changes to the Agreed Timetable and Project Plan (PDF, 272KB) (https://assets.publishing.service.gov.uk/media/5ee09e64d3bf7f1ec05388b5/Open_banking_roadmap_decision_footnote_redacted2.pdf) (7.4.20)
Notices regarding the Order in 2019

23 December 2019: Notice granting HSBC Private Banking an exception to the Order published.
- Notice of determination of further exception to the order (PDF, 90KB) (https://assets.publishing.service.gov.uk/media/5ee0b80ae90e071427432207/Retail_banking_market_investigation_Notice_of_Determination2.pdf) (17.12.19)
Notices regarding the Order in 2018

23 July 2018: Notice of approval of changes and requirements to the Agreed Timetable and Project Plan including as a result of the Regulatory Technical Standards of PSD2.
- Notice of approval of changes to the Agreed Timetable and Project Plan (PDF, 236KB) (https://assets.publishing.service.gov.uk/media/5ee0c80986650c421a93c3c0/notice-of-approval-of-changes-to-the-agreed-timetable-and-project-plan-retail-banking-market-investigation-july.pdf) (23.7.18)
10 January 2018: Notice granting Barclays Private Bank and Overseas Services an exception to the Order.
- Notice of the CMA’s determination of further exceptions to order (PDF, 124KB) (https://assets.publishing.service.gov.uk/media/5ee0cd68e90e07142a904d16/barclays_derogation-private-bank-overseas-services.pdf) (10.1.18)
Notices regarding the Order in 2017

22 November 2017: Notice approving changes to the Agreed Timetable and Project Plan.
- Notice of approval of changes to the Agreed Timetable and Project Plan November 2017 (PDF, 490KB) (https://assets.publishing.service.gov.uk/media/5ee0cebad3bf7f1ebd552f6f/notice-of-approval-of-changes-to-the-agreed-timetable-and-project-plan-retail-banking-market-investigation.pdf) (22.11.17)
31 October 2017: Notice granting an exception to Barclays.
- Notice of determination of further exceptions to the Order (PDF, 119KB) (https://assets.publishing.service.gov.uk/media/5ee0cfb086650c4218fb97da/article_5_barclays_notice_of_determination.pdf) (31.10.17)
31 July 2017: Notice granting an exception to the Yorkshire Building Society
- Notice of determination of further exceptions to the order July 2017 (PDF, 72KB) (https://assets.publishing.service.gov.uk/media/5ee0d08fd3bf7f1eb35c305d/3rd-notice-of-determination-of-further-exceptions-to-the-order.pdf) (31.7.17)
31 May 2017: Notice granting exceptions to the Co-op Bank.
- Notice granting derogation to Part 6 of the Order (PDF, 91KB) (https://assets.publishing.service.gov.uk/media/5ee0d25ce90e07141b49eae8/co-op-derogation-request-notice-17-05-31.pdf) (31.5.17)
2 February 2017: Publication of the Order and its Explanatory Note.
- Retail Banking Market Investigation Order 2017 (https://www.gov.uk/government/publications/retail-banking-market-investigation-order-2017) (2.2.17)
- Explanatory note (PDF, 1.81MB) (https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1006390/retail-banking-explanatory-note.pdf)
- Revised Agreed arrangements (https://gov.uk/government/publications/updated-governance-arrangements-for-open-banking) – these replace the Agreed Arrangements included in the Explanatory note to the Order (20.1.22)
Notice granting exceptions to Brands of Barclays and HSBC.
- Notice of determination of further exceptions to the order (PDF, 112KB) (https://assets.publishing.service.gov.uk/media/5ee0e46786650c42135dde54/2nd-notice-of-determination-of-exceptions-to-the-order.pdf)
Notice granting exceptions to brands of RBSF, LBG and Santander.
- Notice of determination of exceptions to the order (PDF, 93KB) (https://assets.publishing.service.gov.uk/media/5ee0e5bee90e071423076eea/notice-of-determination-of-exceptions-to-banking-order.pdf)
Remedies implementation

Remedies Implementation Programme Board meeting minutes
- 2017 (https://www.gov.uk/government/publications/retail-banking-remedies-implementation-programme-board-minutes-2017)
- 2016 (https://www.gov.uk/government/publications/retail-banking-remedies-implementation-programme-board-minutes-2016)
Timetable

Statutory deadline for implementing remedial action: 8.2.17
- Full remedies implementation timetable (PDF, 100KB) (https://assets.publishing.service.gov.uk/media/57a9f06ded915d0971000052/retail-banking-remedies-implementation-timetable.pdf) (10.8.16)
Contact

Email: xxx@xxx.xx (mailto:xxx@xxx.xx)

Final order

The Retail Banking Market Investigation Order 2017
- Notice of proposed changes to the Open Banking Agreed Timetable and Project Plan (PDF, 130KB) (https://assets.publishing.service.gov.uk/media/5e3aa18e40f0b609281df5df/Notice_of_proposed_changes_to_the_open_banking_roadmap__final_.pdf) (5.2.20)
- Notice of approval of changes to the agreed timetable and project plan July 2018 (PDF, 235KB) (https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/727947/notice-of-approval-of-changes-to-the-agreed-timetable-and-project-plan-retail-banking-market-investigation-july.pdf) (26.7.18)
- Modification Notice (PDF, 450KB) (https://assets.publishing.service.gov.uk/media/5b056b42e5274a2d7670ac23/modification_notice_under_article_17.4.pdf) (23.5.18)
- Letter of indication of enforcement prioritisation (PDF, 300KB) (https://assets.publishing.service.gov.uk/media/5a6f0053e5274a0a3ad91fac/letter-to-moray-mcdonal-RBS-29.1.18.pdf) (29.1.18)
- Notice of the CMA’s determination of further exceptions to order (PDF, 124KB) (https://assets.publishing.service.gov.uk/media/5ee0cd68e90e07142a904d16/barclays_derogation-private-bank-overseas-services.pdf) (16.1.18)
- Notice of approval of changes to the Agreed Timetable and Project Plan November 2017 (PDF, 490KB) (https://assets.publishing.service.gov.uk/media/5ee0cebad3bf7f1ebd552f6f/notice-of-approval-of-changes-to-the-agreed-timetable-and-project-plan-retail-banking-market-investigation.pdf) (22.11.17)
- Notice of determination of further exceptions to the Order (PDF, 119KB) (https://assets.publishing.service.gov.uk/media/5ee0cfb086650c4218fb97da/article_5_barclays_notice_of_determination.pdf) (1.11.17)
- Notice of determination of further exceptions to the order July 2017 (PDF, 72KB) (https://assets.publishing.service.gov.uk/media/5ee0d08fd3bf7f1eb35c305d/3rd-notice-of-determination-of-further-exceptions-to-the-order.pdf) (8.8.17)
- Notice granting derogation to Part 6 of the Order (PDF, 91KB) (https://assets.publishing.service.gov.uk/media/5ee0d25ce90e07141b49eae8/co-op-derogation-request-notice-17-05-31.pdf) (31.5.17)
- Notice of determination of further exceptions to the order (PDF, 112KB) (https://assets.publishing.service.gov.uk/media/5ee0e46786650c42135dde54/2nd-notice-of-determination-of-exceptions-to-the-order.pdf) (19.5.17)
- Notice of determination of exceptions to the order (PDF, 93KB) (https://assets.publishing.service.gov.uk/media/5ee0e5bee90e071423076eea/notice-of-determination-of-exceptions-to-banking-order.pdf) (28.3.17)
- Notice of making an order (PDF, 210KB) (https://assets.publishing.service.gov.uk/media/5893061ee5274a0ac1000000/retail-banking-order-notice.pdf) (2.2.17)
- Retail Banking Market Investigation Order 2017 (https://www.gov.uk/government/publications/retail-banking-market-investigation-order-2017) (2.2.17)
- Explanatory note (PDF, 1.55MB) (https://assets.publishing.service.gov.uk/media/5ee0ec7d86650c42122f536e/retail-banking-explanatory-note.pdf) (corrected 28.2.17)
- Revised Agreed arrangements (https://gov.uk/government/publications/updated-governance-arrangements-for-open-banking) – these replace the Agreed Arrangements included in the Explanatory note to the Order (20.1.22)
- Final order corrigendum (PDF, 380KB) (https://assets.publishing.service.gov.uk/media/58b594f740f0b67ec5000095/retail-banking-order-explanatory-note-corridendum.pdf) (28.2.17)
- Summary of responses to formal consultation (PDF, 675KB) (https://assets.publishing.service.gov.uk/media/58930677e5274a0ac1000002/retail-banking-summary-of-responses.pdf) (2.2.17)
- Press release: Open Banking revolution moves closer (https://www.gov.uk/government/news/open-banking-revolution-moves-closer) (2.2.17)
Final undertakings

Current account switch service (CASS) remedies undertakings
- Notice of acceptance of final undertakings (PDF, 450KB) (https://assets.publishing.service.gov.uk/media/587ded7eed915d0aeb00015d/retail-banking-investigation-final-bacs-undertakings.pdf) (17.1.17)
- Press release: Bank switching to be overhauled (https://www.gov.uk/government/news/bank-switching-to-be-overhauled) (17.1.17)
Responses to formal consultation on draft retail banking order
- Lloyds Banking Group plc comments on MMC (PDF, 80KB) (https://assets.publishing.service.gov.uk/media/5885c69ee5274a7a68000010/lbg-additional-resp-to-draft-retail-banking-order.pdf) (23.1.17)
- Lloyds Banking Group plc comments on SME loan price and tool eligibility (PDF, 80KB) (https://assets.publishing.service.gov.uk/media/5885e818e5274a7a6500000c/lbg-resp-to-draft-retail-banking-order-third-submission.pdf) (23.1.17)
- Barclays (PDF, 265KB) (https://assets.publishing.service.gov.uk/media/587f61eced915d4535000002/barclays-response-to-draft-retail-banking-order.pdf) (18.1.17)
- BBA (PDF, 500KB) (https://assets.publishing.service.gov.uk/media/587f7c2ded915d453500000c/bba-response-to-draft-retail-banking-order.pdf) (18.1.17)
- First Trust Bank (PDF, 290KB) (https://assets.publishing.service.gov.uk/media/587f6210e5274a7a65000000/firsttrustbank-response-to-draft-retail-banking-order.pdf) (18.1.17)
- Nationwide (PDF, 245KB) (https://assets.publishing.service.gov.uk/media/587f61cced915d4538000000/nationwide-response-to-draft-retail-banking-order.pdf) (18.1.17)
- Funding Options Ltd (460KB) (https://assets.publishing.service.gov.uk/media/58762633e5274a1303000135/funding-options-response-to-draft-retail-banking-order.pdf) (11.1.17)
- RBS (PDF, 295KB) (https://assets.publishing.service.gov.uk/media/587625f5ed915d0b12000124/rbs-response-to-draft-retail-banking-order.pdf) (11.1.17)
- MoneySuperMarket (PDF, 175KB) (https://assets.publishing.service.gov.uk/media/587625e2e5274a1307000147/moneysupermarket-response-to-draft-retail-banking-order.pdf) (11.1.17)
- TSB (ODF, 360KB) (https://assets.publishing.service.gov.uk/media/587625c6ed915d0b12000122/tsb-response-to-draft-retail-banking-order.pdf) (11.1.17)
- Business Finance Compared (PDF, 78KB) (https://assets.publishing.service.gov.uk/media/586cdda340f0b60e4c00010d/business-finance-compared-response-to-draft-order.pdf) (4.1.17)
- Christians Against Poverty (PDF, 410KB) (https://assets.publishing.service.gov.uk/media/586cddc8e5274a1303000107/christians-against-poverty-response-to-draft-order.pdf) (4.1.17)
- Danske Bank (PDF, 190KB) (https://assets.publishing.service.gov.uk/media/586ce011ed915d0b120000fd/danske-response-to-draft-order.pdf) (4.1.17)
- Envestnet Yodlee (PDF, 3.47MB) (https://assets.publishing.service.gov.uk/media/586cdf9e40f0b60e4a0000f2/envestnet-yodlee-response-to-draft-order.pdf) (PDF, 3.4MB) (4.1.17)
- Figo GmbH (PDF, 230KB) (https://assets.publishing.service.gov.uk/media/586cdddeed915d0aeb000104/figo-response-to-draft-order.pdf) (4.1.17)
- Financial Data and Technology Association (PDF, 200KB) (https://assets.publishing.service.gov.uk/media/586cde1a40f0b60e4a0000ea/fdata-response-to-draft-order.pdf) (4.1.17)
- HSBC (PDF, 80KB) (https://assets.publishing.service.gov.uk/media/586cde2940f0b60e4a0000ec/hsbc-response-to-draft-order.pdf) (4.1.17)
- Information Commissioner’s Office (PDF, 230KB) (https://assets.publishing.service.gov.uk/media/586ce03fe5274a1307000115/ico-response-to-draft-order.pdf) (4.1.17)
- The Institute of Customer Service (PDF, 220KB) (https://assets.publishing.service.gov.uk/media/586cded5ed915d0b120000fb/institute-of-customer-service-response-to-draft-order.pdf) (4.1.17)
- Money and Mental Health (PDF, 115KB) (https://assets.publishing.service.gov.uk/media/586cde4ded915d0aeb000106/money-and-mental-health-response-to-draft-order.pdf) (4.1.17)
- ObjectTech (PDF, 625KB) (https://assets.publishing.service.gov.uk/media/586cde78ed915d0b120000f9/object-tech-response-to-draft-order.pdf) (4.1.17)
- Santander (PDF, 110KB) (https://assets.publishing.service.gov.uk/media/586cde8e40f0b60e4a0000ee/santander-response-to-draft-order.pdf) (4.1.17)
- Tesco (PDF, 420KB) (https://assets.publishing.service.gov.uk/media/586cdea240f0b60e4a0000f0/tesco-response-to-draft-order.pdf) (4.1.17)
- Virgin Money (PDF, 2.15MB) (https://assets.publishing.service.gov.uk/media/586cdf2aed915d0aeb000108/virgin-money-response-to-draft-order.pdf) (4.1.17)
- Which? (PDF, 190KB) (https://assets.publishing.service.gov.uk/media/586cdf3d40f0b60e4c00010f/which-response-to-draft-order.pdf) (4.1.17)
Responses to formal consultation on draft retail banking undertakings
- Bacs (PDF, 225KB) (https://assets.publishing.service.gov.uk/media/5876266fed915d0b12000126/bacs-response-to-draft-retail-banking-undertakings.pdf) (11.1.17)
- HSBC (PDF, 97KB) (https://assets.publishing.service.gov.uk/media/5876265f40f0b60e4a00011b/hsbc-response-to-draft-retail-banking-undertakings.pdf) (11.1.17)
- Santander (PDF, 120KB) (https://assets.publishing.service.gov.uk/media/5876264ded915d0aeb00013d/santander-response-to-draft-retail-banking-undertakings.pdf) (11.1.17)
Formal consultation on draft retail banking undertakings
- Notice of a proposal to accept undertakings (PDF, 205KB) (https://assets.publishing.service.gov.uk/media/5840112e40f0b60e4c000046/notice-of-proposal-to-accept-bacs-undertakings.pdf) (1.12.16)
- Draft undertakings for consultation (PDF, 275KB) (https://assets.publishing.service.gov.uk/media/5840135ee5274a1303000042/bacs-draft-undertakings-for-consultation.pdf) (1.12.16)
Formal consultation on draft retail banking order
- Notice of intention to make an order (PDF, 205KB) (https://assets.publishing.service.gov.uk/media/583580bbe5274a5915000008/retail-banking-notice-of-intention-draft-order.pdf) (23.11.16)
- Draft order for consultation (PDF, 720KB) (https://assets.publishing.service.gov.uk/media/5835888e40f0b614ff00000a/retail-banking-draft-order-for-consultation.pdf) (23.11.16)
- Draft explanatory note (PDF, 905KB) (https://assets.publishing.service.gov.uk/media/58358375ed915d2ba7000004/retail-banking-draft-order-explanatory-note.pdf) (23.11.16)
- Press release: Open Banking transformation moves a step closer (https://www.gov.uk/government/news/open-banking-transformation-moves-a-step-closer) (23.11.16)
Documents
- Qualitative research report by Research Works (PDF, 2.05MB) (https://assets.publishing.service.gov.uk/media/58401223e5274a1307000052/service-quality-design-testing-qualitative-research-report.pdf) (1.12.16)
- Service quality design testing: a presentation of qualitative research findings by Research Works (PDF, 1.14MB) (https://assets.publishing.service.gov.uk/media/583580f0e5274a5918000006/service-quality-design-testing-qualitative-research-findings.pdf) (23.11.16)
- Potential standard presentation of service quality indicators (PDF, 825KB) (https://assets.publishing.service.gov.uk/media/58078d4fed915d4b72000018/potential-standard-presentation-note.pdf) (19.10.16)
- Proposal from BBA to standardise BCA opening procedures (PDF, 460KB) (https://assets.publishing.service.gov.uk/media/58078d6aed915d4b75000012/proposal-from-BBA-to-standardise-BCA-opening_procedures.pdf) (19.10.16)
- Investigation update (PDF, 210KB) (https://assets.publishing.service.gov.uk/media/5800dd50e5274a67e8000000/update-on-retail-banking-investigation-october-2016.pdf) (14.10.16)
- Proposal for the Implementation Entity from providers (PDF, 256KB) (https://assets.publishing.service.gov.uk/media/5800ddf3e5274a67eb000000/Implementation_entity_plans_and_proposals.pdf) (14.10.16)
- Presentation of qualitative research findings by Research Works (PDF, 1.21MB) (https://assets.publishing.service.gov.uk/media/5800de6ced915d4b75000000/research-works-presentation-of-qualitative-research-findings.pdf) (14.10.16)
Phase 2

Timetable

Date of referral: 6.11.14

Statutory deadline: 12.8.16

Full case timetable (PDF, 106KB) (https://assets.digital.cabinet-office.gov.uk/media/56d9bcc8ed915d0376000006/Retail_banking_market_investigation_case_timetable_-_7-3-16.pdf) (updated on 7.3.16)

Notice of extension of the inquiry statutory period (PDF, 183KB) (https://assets.digital.cabinet-office.gov.uk/media/56d9b770e5274a036e000000/Notice_of_extension_of_the_inquiry_statutory_period.pdf) (7.3.16)

Final report
- Final report corrigendum (PDF, 100KB) (https://assets.publishing.service.gov.uk/media/57ac9690e5274a0f6c00007c/final-report-corrigendum.pdf) (11.8.16)
- Appendices 1.1 to 6.9 (PDF, 9.84MB) (https://assets.publishing.service.gov.uk/media/57a9c57a40f0b608ab00000c/retail-banking-final-report-appendices-1.1-to-6.9.pdf) (PDF, 9.8MB) (9.8.16)
- Appendices 7.1 to 10.2 (PDF, 8.66MB) (https://assets.publishing.service.gov.uk/media/57a9c58ded915d097100000c/retail-banking-final-report-appendices-7.1-to-10.2.pdf) (PDF, 8.7MB) (9.8.16)
- Appendices 13.1 to 19.1 and glossary (PDF, 4.41MB) (https://assets.publishing.service.gov.uk/media/57a9c5a5ed915d096e000006/retail-banking-final-report-appendices-13.1-to-19.1-glossary.pdf) (PDF, 4.4MB) (9.8.16)
- Summary of final report (PDF, 645KB) (https://assets.publishing.service.gov.uk/media/57a8c0fb40f0b608a7000002/summary-of-final-report-retail-banking-investigation.pdf) (9.8.16)
- Press release: CMA paves the way for Open Banking revolution (https://www.gov.uk/government/news/cma-paves-the-way-for-open-banking-revolution) (9.8.16)
Responses to provisional decision on remedies
- Freedom Finance (PDF, 1.29MB) (https://assets.publishing.service.gov.uk/media/57a1b5e240f0b64974001b42/freedom-_finance-response-to-banking-pdr.pdf) (3.8.16)
- Professor R Griggs (PDF, 165KB) (https://assets.publishing.service.gov.uk/media/57a0c52de5274a31e0001b4e/professor-_griggs-response-to-banking-provisional-decision-on-remedies.pdf) (3.8.16)
- HSBC comments on open API remedy (PDF, 353KB) (https://assets.publishing.service.gov.uk/media/576410d140f0b66bda00005b/hsbc-response-to-pdr-open-api.pdf) (17.6.16)
- HSBC further comments on API implementation (PDF, 830KB) (https://assets.publishing.service.gov.uk/media/577fbf55ed915d3cfd000129/hsbc-further-comments-on-api-implementation.pdf) (8.7.16)
- HSBC - scope of CMA PCA remedies package (PDF, 165KB) (https://assets.publishing.service.gov.uk/media/5799d99f40f0b652dd000182/hsbc-scope-of-cma-pca-remedies-package.pdf) (28.7.16)
- Bacs further response (PDF, 281KB) (https://assets.publishing.service.gov.uk/media/57920217e5274a0da9000142/bacs-further-response-to-pdr.pdf) (22.7.16)
- Santander response to Bank 1 submission (PDF, 211KB) (https://assets.publishing.service.gov.uk/media/5792025eed915d622c00015a/santander-resp-to-bank-1-submission.pdf) (22.7.16)
- Letter from Professor Alasdair Smith to 8 challenger banks (PDF, 157KB) (https://assets.digital.cabinet-office.gov.uk/media/5747024f40f0b60369000016/letter-from-professor-alasdair-smith-to-8-challenger-banks.pdf) (26.5.16)
- Letter from 7 challenger banks to Treasury Select Committee (PDF, 615KB) (https://assets.publishing.service.gov.uk/media/57920245ed915d3cfd00019b/7-challenger-banks-letter-to-treasury-select-committee.pdf) (22.7.16)
- Electronic Money Association (PDF, 56KB) (https://assets.publishing.service.gov.uk/media/5792020040f0b652dd000172/electronic-money-association-resp-to-pdr.pdf) (22.7.16)
- Bank 1 (PDF, 230KB) (https://assets.publishing.service.gov.uk/media/5788a47440f0b66bda000148/bank-1-response-to-pdr.pdf) (15.7.16)
- Visa (PDF, 370KB) (https://assets.publishing.service.gov.uk/media/5788a468ed915d3cfd00014f/visa-response-to-pdr.pdf) (15.7.16)
- Mogo Holdings Limited (PDF, 1.05MB) (https://assets.publishing.service.gov.uk/media/577fbf64ed915d3cfd00012b/mogo-holdings-limited-response-to-pdr.pdf) (8.7.16)
- CMA response to Rachel Reeves MP (PDF, 131KB) (https://assets.publishing.service.gov.uk/media/577fbf89e5274a0da90000ec/cma-response-to-rachel-reeves-mp.pdf) (8.7.16)
- Bank of Ireland UK (PDF, 226KB) (https://assets.publishing.service.gov.uk/media/577bc085e5274a0da90000c9/bank-of-ireland-response-to-pdr.pdf) (5.7.16)
- Mike Fenwick (PDF, 500KB) (https://assets.publishing.service.gov.uk/media/577bc0a9ed915d622c0000df/mike-fenwick-response-to-pdr.pdf) (5.7.16)
- Yorkshire Building Society Group (PDF, 325KB) (https://assets.publishing.service.gov.uk/media/577bc0bced915d3cfd00010f/yorkshire-building-society-response-to-pdr.pdf) (5.7.16)
- Christians Against Poverty (PDF, 410KB) (https://assets.publishing.service.gov.uk/media/577654a740f0b652dd0000fb/christians-against-poverty-response-to-pdr.pdf) (1.7.16)
- Ffrees Family Finance (PDF, 150KB) (https://assets.publishing.service.gov.uk/media/577654b440f0b652dd0000fd/ffrees-family-finance-response-to-pdr.pdf) (1.7.16)
- Mr Streets (PDF, 14.11MB) (https://assets.publishing.service.gov.uk/media/5776549240f0b652dd0000f9/mr-streets-response-to-pdr.pdf) (1.7.16)
- BBA (PDF, 200KB) (https://assets.publishing.service.gov.uk/media/5773e2cae5274a0da3000115/bba-response-to-pdr.pdf) (29.6.16)
- BGL Group Limited (PDF, 220KB) (https://assets.publishing.service.gov.uk/media/5773e2f040f0b652dd0000f0/bgl-group-response-to-pdr.pdf) (29.6.16)
- IPSE (PDF, 1.15MB) (https://assets.publishing.service.gov.uk/media/5773e332ed915d622c0000cd/ipse-response-to-pdr.pdf) (29.6.16)
- Nationwide further response (680KB) (https://assets.publishing.service.gov.uk/media/5773e370ed915d3cfd0000fa/nationwide-further-submission.pdf) (29.6.16)
- GLI Finance (PDF, 381KB) (https://assets.publishing.service.gov.uk/media/57640e24ed915d3cfd000060/gli-finance-response-to-pdr.pdf) (17.6.16)
- RBS (PDF, 750KB) (https://assets.publishing.service.gov.uk/media/5764113e40f0b652dd00004c/rbs-response-to-pdr.pdf) (17.6.16)
- 118118 (PDF, 323KB) (https://assets.publishing.service.gov.uk/media/5761322ced915d3cfd00003e/118118-response-to-pdr.pdf) (15.6.16)
- AIB Group (UK) plc (PDF, 1.56MB) (https://assets.publishing.service.gov.uk/media/5761323d40f0b652dd00003c/aib-group-uk-plc-response-to-pdr.pdf) (15.6.16)
- Asset Based Finance Association (PDF, 177KB) (https://assets.publishing.service.gov.uk/media/57613247ed915d3cfd000040/asset-based-finance-association-response-to-pdr.pdf) (15.6.16)
- Association of Convenience Stores (PDF, 326KB) (https://assets.publishing.service.gov.uk/media/57613252ed915d622c000007/association-of-convenience-stores-response-to-pdr.pdf) (15.6.16)
- Barclays Bank plc further response (PDF, 448KB) (https://assets.publishing.service.gov.uk/media/57613270ed915d622c000009/barclays-response-to-pdr-attachment.pdf) (15.6.16)
- Baringa (PDF, 518KB) (https://assets.publishing.service.gov.uk/media/5761327b40f0b66bda000045/baringa-response-to-pdr.pdf) (15.6.16)
- British Chambers of Commerce (PDF, 207KB) (https://assets.publishing.service.gov.uk/media/57613284e5274a0da900003a/british-chambers-of-commerce-response-to-pdr.pdf) (15.6.16)
- Callcredit Information Group (PDF, 332KB) (https://assets.publishing.service.gov.uk/media/57613290e5274a0da900003c/callcredit-information-group-response-to-pdr.pdf) (15.6.16)
- Campaign for Community Banking Services (PDF, 171KB) (https://assets.publishing.service.gov.uk/media/5761329bed915d3cfd000042/ccbs-response-to-pdr.pdf) (15.6.16)
- Chartered Banker Institute (PDF, 335KB) (https://assets.publishing.service.gov.uk/media/576132a540f0b66bda000047/chartered-banker-institute-response-to-pdr.pdf) (15.6.16)
- Community Investment Coalition (PDF, 626KB) (https://assets.publishing.service.gov.uk/media/576132b4ed915d3cfd000044/community-investment-coalition-response-to-pdr.pdf) (15.6.16)
- The Co-operative Bank (PDF, 126KB) (https://assets.publishing.service.gov.uk/media/576132e1ed915d3cfd000046/co-op-response-to-pdr.pdf) (15.6.16)
- Danske Bank (PDF, 243KB) (https://assets.publishing.service.gov.uk/media/576132eae5274a0da900003e/danske-response-to-pdr.pdf) (15.6.16)
- Defaqto (PDF, 357KB) (https://assets.publishing.service.gov.uk/media/576132f5e5274a0da300005f/defaqto-response-to-pdr.pdf) (15.6.16)
- Experian (PDF, 245KB) (https://assets.publishing.service.gov.uk/media/576132ffed915d3cfd000048/experian-response-to-pdr.pdf) (15.6.16)
- Fairer Finance (PDF, 360KB) (https://assets.publishing.service.gov.uk/media/57613309e5274a0da9000040/fairer-finance-response-to-pdr.pdf) (15.6.16)
- Financial Data and Technology Association (PDF, 253KB) (https://assets.publishing.service.gov.uk/media/57613316ed915d3cfd00004a/fdata-response-to-pdr.pdf) (15.6.16)
- Financial Services Consumer Panel (PDF, 93KB) (https://assets.publishing.service.gov.uk/media/5761333ced915d3cfd00004c/fscp-response-to-pdr.pdf) (15.6.16)
- Forum of Private Business (PDF, 186KB) (https://assets.publishing.service.gov.uk/media/5761332440f0b652dd00003e/forum-of-private-business-response-to-pdr.pdf) (15.6.16)
- FSB (PDF, 84KB) (https://assets.publishing.service.gov.uk/media/5761332ee5274a0da3000061/fsb-response-to-pdr.pdf) (15.6.16)
- Funding Circle (PDF, 245KB) (https://assets.publishing.service.gov.uk/media/57613349e5274a0da3000063/funding-circle-response-to-pdr.pdf) (15.6.16)
- Funding Options Ltd (PDF, 626KB) (https://assets.publishing.service.gov.uk/media/5761335540f0b652dd000040/funding-options-response-to-pdr.pdf) (15.6.16)
- The GreenField Organisation (PDF, 130KB) (https://assets.publishing.service.gov.uk/media/57613362e5274a0da9000042/the-greenfield-organisation-response-to-pdr.pdf) (15.6.16)
- Growth Street (PDF, 189KB) (https://assets.publishing.service.gov.uk/media/5761336a40f0b66bda000049/growth-street-response-to-pdr.pdf) (15.6.16)
- Handelsbanken (PDF, 167KB) (https://assets.publishing.service.gov.uk/media/57613377e5274a0da9000044/handelsbanken-response-to-pdr.pdf) (15.6.16)
- Lloyds Banking Group plc (PDF, 417KB) (https://assets.publishing.service.gov.uk/media/57613383ed915d622c00000b/lloyds-banking-group-plc-response-to-pdr.pdf) (15.6.16)
- Member of the public 1 (PDF, 92KB) (https://assets.publishing.service.gov.uk/media/5761338de5274a0da9000046/member-of-the-public-1-response-to-pdr.pdf) (15.6.16)
- Momentum Financial Technology (PDF, 282KB) (https://assets.publishing.service.gov.uk/media/5761339840f0b66bda00004b/momentum-financial-technology-response-to-pdr.pdf) (15.6.16)
- Money.co.uk (PDF, 234KB) (https://assets.publishing.service.gov.uk/media/576133a240f0b66bda00004d/money-co-uk-response-to-pdr.pdf) (15.6.16)
- MoneySuperMarket (PDF, 318KB) (https://assets.publishing.service.gov.uk/media/576133afed915d3cfd00004e/moneysupermarket-response-to-pdr.pdf) (15.6.16)
- New Economics Foundation (PDF, 299KB) (https://assets.publishing.service.gov.uk/media/576133c4e5274a0da3000067/new-economics-foundation-response-to-pdr.pdf) (15.6.16)
- Open Banking Standard Group (PDF, 88KB) (https://assets.publishing.service.gov.uk/media/57613407ed915d3cfd000050/open-banking-standard-group-response-to-pdr.pdf) (15.6.16)
- Payments UK (PDF, 85KB) (https://assets.publishing.service.gov.uk/media/57613411e5274a0da3000069/payments-uk-response-to-pdr.pdf) (15.6.16)
- PricewaterhouseCoopers LLP (PDF, 494KB) (https://assets.publishing.service.gov.uk/media/5761343540f0b652dd000042/pricewaterhousecoopers-response-to-pdr.pdf) (15.6.16)
- Professor Alistair Milne (PDF, 706KB) (https://assets.publishing.service.gov.uk/media/57613425e5274a0da300006b/professor-alistair-milne-response-to-pdr.pdf) (15.6.16)
- StepChange Debt Charity (PDF, 212KB) (https://assets.publishing.service.gov.uk/media/57613446ed915d3cfd000052/stepchange-debt-charity-response-to-pdr.pdf) (15.6.16)
- Tesco Bank (PDF, 552KB) (https://assets.publishing.service.gov.uk/media/57613456ed915d3cfd000054/tesco-bank-response-to-pdr.pdf) (15.6.16)
- TSB Bank plc (PDF, 358KB) (https://assets.publishing.service.gov.uk/media/57613463ed915d3cfd000056/tsb-bank-plc-response-to-pdr.pdf) (15.6.16)
- Virgin Money (PDF, 9.89MB) (https://assets.publishing.service.gov.uk/media/57613471e5274a0da300006d/virgin-money-response-to-pdr.pdf) (15.6.16)
- Which? (PDF, 320KB) (https://assets.publishing.service.gov.uk/media/5761347be5274a0da300006f/which-response-to-pdr.pdf) (15.6.16)
Notices of intention
- Notice of intention to conduct qualitative research (PDF, 600KB) (https://assets.publishing.service.gov.uk/media/5790e65140f0b652dd00016c/notice-of-intention-to-conduct-qual-research-21-jul-16.pdf) (21.7.16)
- Notice of intention to operate a confidentiality ring to allow submissions on unredacted version of the update on PCA pricing analysis working paper (PDF, 305KB) (https://assets.digital.cabinet-office.gov.uk/media/5744574f40f0b6036900000c/banking-investigation-notice-of-intention-confidentiality-ring-24-may.pdf) (24.5.16)
- Notice of the CMA’s intention to open a second disclosure room (PDF, 405KB) (https://assets.digital.cabinet-office.gov.uk/media/572a0c72ed915d0393000014/notice-second-disclosure-room.pdf) (4.5.16)
- Notice of intention to undertake a second iteration of the PCA pricing analysis using transactions data (PDF, 175KB) (https://assets.digital.cabinet-office.gov.uk/media/56a24aeeed915d6d2a00000c/Notice_of_intention_second_iteration_of_PCA_pricing_analysis.pdf) (22.1.16)
- Appointment of BDRC Continental and GfK NOP to conduct quantitative research (PDF, 156KB) (https://assets.digital.cabinet-office.gov.uk/media/5666bfe340f0b60367000017/Appointment_of_BDRC_and_GfK.pdf) (8.12.15)
- Appointment of Optimisa to undertake qualitative research (PDF, 924KB) (https://assets.digital.cabinet-office.gov.uk/media/5655cc0040f0b6036a000006/Notice_of_appointment_Optimisa.pdf) (25.11.15)
- Notice of intention to operate a confidentiality ring (PDF, 362KB) (https://assets.digital.cabinet-office.gov.uk/media/564eedd740f0b674d6000041/Notice_of_confidentiality_ring_post-PFs.pdf) (20.11.15)
- Notice of intention to open a disclosure room (PDF, 421KB) (https://assets.digital.cabinet-office.gov.uk/media/5620fe24e5274a3e48000003/Notice_of_the_CMA_s_intention_to_open_a_disclosure_room.pdf) (16.10.15)
- Notice of intention to conduct qualitative research (PDF, 177KB) (https://assets.digital.cabinet-office.gov.uk/media/5612a14540f0b60367000008/Qualitative_research_remedies.pdf) (6.10.15)
- Notice of intention to hold response hearings and data room (PDF, 249KB) (https://assets.digital.cabinet-office.gov.uk/media/5604069540f0b6036a000001/notice_of_intention_re_response_hearings_data_room.pdf) (24.9.15)
- Notice of intention to operate a confidentiality ring (NI) (PDF, 375KB) (https://assets.digital.cabinet-office.gov.uk/media/55cb31b6e5274a5473000023/Notice_of_intention_to_operate_a_confidentiality_ring.pdf) (12.8.15)
- Notice of intention to operate a confidentiality ring (PDF, 310KB) (https://assets.digital.cabinet-office.gov.uk/media/55ad067240f0b61562000014/Retail_banking_-_notice_of_confidentiality_ring.pdf) (20.7.15)
- PCA pricing analysis using transactions data notice (PDF, 304KB) (https://assets.digital.cabinet-office.gov.uk/media/55892af7ed915d1591000015/Invitation_to_comment_on_PCA_pricing_analysis_using_transactions_data.pdf) (23.6.15)
Responses to addendum to provisional findings
- CMA response to Sir John Vickers (PDF, 195KB) (https://assets.publishing.service.gov.uk/media/578379e1ed915d622c000103/cma-response-to-sir-john-vickers.pdf) (11.7.16)
- Atom Bank (PDF, 179KB) (https://assets.digital.cabinet-office.gov.uk/media/573f13e3ed915d152d00001b/atom-resp-to-addendum-to-pfs.pdf) (24.5.16)
- A group of challenger banks (PDF, 147KB) (https://assets.digital.cabinet-office.gov.uk/media/573f13fbed915d153000001a/challenger-banks-resp-to-addendum-to-pfs.pdf) (24.5.16)
- Lloyds Banking Group (PDF, 421KB) (https://assets.digital.cabinet-office.gov.uk/media/573f141c40f0b60369000004/lbg-resp-to-addendum-to-pfs.pdf) (24.5.16)
- Secure Trust Bank (PDF, 1.02MB) (https://assets.digital.cabinet-office.gov.uk/media/573f1429e5274a152000001a/secure-trust-resp-to-addendum-to-pfs.pdf) (24.5.16)
Responses to updated personal current account pricing working paper
- KPMG LLP on behalf of Nationwide (PDF, 997KB) (https://assets.publishing.service.gov.uk/media/577fbf9840f0b66bda00011a/kpmg-on-behalf-of-nationwide-response-to-pca-pricing-working-paper.pdf) (8.7.16)
- The Brattle Group on behalf of Barclays Bank plc (PDF, 555KB) (https://assets.publishing.service.gov.uk/media/577fbfafed915d622c0000f7/brattle-group-on-behalf-of-barclays-response-to-to-pca-pricing-working-paper.pdf) (8.7.16)
- Nationwide’s comments on Lloyds Banking Group plc’s response to the updated PCA pricing working paper (PDF, 106KB) (https://assets.publishing.service.gov.uk/media/5773e397e5274a0da3000117/nationwide-comments-on-lbg-response.pdf) (29.6.16)
Investigation updates

Short updates on the progress of the retail banking market investigation.
- Investigation update (PDF, 200KB) (https://assets.digital.cabinet-office.gov.uk/media/5744573140f0b6036900000a/banking-investigation-update-may-2016.pdf) (24.5.16)
- Investigation update (PDF, 117KB) (https://assets.digital.cabinet-office.gov.uk/media/56dd7b6040f0b6037900000e/Updates_on_the_retail_banking_investigation_-_March_2016.pdf) (7.3.16)
- Investigation update (PDF, 234KB) (https://assets.digital.cabinet-office.gov.uk/media/56ab6883ed915d631900001a/Retail_banking_update_Jan_2016.pdf) (29.1.16)
- Investigation update (PDF, 229KB) (https://assets.digital.cabinet-office.gov.uk/media/564b56a3e5274a1445000000/Updates_on_the_retail_banking_investigation_-_November_2015.pdf) (17.11.15)
- Investigation update (PDF, 124KB) (https://assets.digital.cabinet-office.gov.uk/media/55e03bfa40f0b6467a00000d/Banking_investigation_update_August_2015.pdf) (28.8.15)
- Investigation update (PDF, 228KB) (https://assets.digital.cabinet-office.gov.uk/media/55841a5ced915d1591000003/Update_on_the_retail_banking_investigation_-_June_15.pdf) (19.6.15)
- Investigation update (PDF, 182 KB) (https://assets.digital.cabinet-office.gov.uk/media/550a9b91e5274a140700002e/Update_on_the_retail_banking_investigation.pdf) (19.3.15)
- Investigation update (PDF, 119 KB) (https://assets.digital.cabinet-office.gov.uk/media/54981a9eed915d4c100002f7/Banking_investigation_update.pdf) (22.12.14)
- Press release: Extension to CMA retail banking market investigation (https://www.gov.uk/government/news/extension-to-cma-retail-banking-market-investigation) (29.1.16)
Working papers
- Update on personal current account pricing (PDF, 3.36MB) (https://assets.digital.cabinet-office.gov.uk/media/574470efe5274a0375000006/update_on_pca_pricing_working_paper.pdf) (24.5.16)
- The role of comparison sites for small and medium-sized enterprises in addressing the adverse effect on competition (PDF, 480KB) (https://assets.digital.cabinet-office.gov.uk/media/56dd714040f0b60376000017/The_role_of_comparison_sites_for_small_and_medium-sized_enterprises_in_addressing_the_adverse_effect_on_competition.pdf) (7.3.16)
- Corporation tax surcharge and bank levy (PDF, 702KB) (https://assets.digital.cabinet-office.gov.uk/media/56d04445ed915d13c0000002/Retail_banking_-_Corporation_tax_surcharge_and_bank_levy.pdf) (26.2.16)
- Quantitative analysis of searching and switching in personal current accounts (PDF, 1.44MB) (https://assets.digital.cabinet-office.gov.uk/media/55d459a540f0b609ff000003/Quantitative_analysis_of_searching_and_switching_in_personal_current_accounts.pdf) (19.8.15)
- Notice of changes in the revised actual vs perceived working paper (PDF, 226KB) (https://assets.digital.cabinet-office.gov.uk/media/55d31cd7ed915d2079000001/Actual_vs_perceived_revised_-_explanatory_note.pdf) (18.8.15)
- Retail banking financial performance (PDF, 1.36MB) (https://assets.digital.cabinet-office.gov.uk/media/55cdf857ed915d534600002d/Financial_performance_working_paper.pdf) (14.8.15)
- Barriers to entry and expansion: branches (PDF, 872KB) (https://assets.digital.cabinet-office.gov.uk/media/55cdf841ed915d5343000038/Branches_working_paper_v2.pdf) (13.8.15)
- Business current account and personal current account pricing analysis (PDF, 1.46MB) (https://assets.digital.cabinet-office.gov.uk/media/55c4bf0340f0b61374000015/BCA_and_PCA_pricing_analysis_v2.pdf) (7.8.15)
- Dutch retail banking market case study (PDF, 737KB) (https://assets.digital.cabinet-office.gov.uk/media/55bb4207ed915d1568000003/Dutch_retail_banking_market_case_study.pdf) (31.7.15)
- Barriers to entry and expansion: capital requirements, IT and payment systems (PDF, 1.31MB) (https://assets.digital.cabinet-office.gov.uk/media/55a4eb9040f0b61560000005/Barriers_to_entry_and_expansion_-_capital_requirements__IT_and_payment_systems.pdf) (14.7.15)
- Summary of entry and expansion in retail banking (PDF, 559KB) (https://assets.digital.cabinet-office.gov.uk/media/55a4eb6bed915d151e000001/Summary_of_entry_and_expansion_in_retail_banking.pdf) (14.7.15)
- Relationship between concentration and outcomes: review of empirical literature (PDF, 724KB) (https://assets.digital.cabinet-office.gov.uk/media/559fdfbee5274a155c00005a/Literature_review.pdf) (10.7.15)
- Nationwide case study (PDF, 455 KB) (https://assets.digital.cabinet-office.gov.uk/media/5571779bed915d15be00002c/Nationwide_case_study.pdf) (5.6.15)
- Prospective entrants (PDF, 379KB) (https://assets.digital.cabinet-office.gov.uk/media/55a76f3eed915d151e000009/Retail_banking_-_Prospective_entrants.pdf) (5.6.15)
- Virgin Money case study (PDF, 797 KB) (https://assets.digital.cabinet-office.gov.uk/media/5571b85540f0b615b8000017/Retail_banking_-_Virgin_Money_case_study.pdf) (5.6.15)
- Metro Bank case study (PDF, 1,506 KB) (https://assets.digital.cabinet-office.gov.uk/media/555dc4fde5274a74ca000013/Metro_Bank_case_study.PDF) (PDF, 1.4MB) (21.5.15)
- Tesco Bank case study (PDF, 712 KB) (https://assets.digital.cabinet-office.gov.uk/media/555dc4e2ed915d7ae200000b/Tesco_Case_Study.pdf) (21.5.15)
- TSB case study (PDF, 762 KB) (https://assets.digital.cabinet-office.gov.uk/media/555dc4d140f0b666a200000e/TSB_Case_Study.pdf) (21.5.15)
- Regulatory framework applicable to the retail banking industry in the UK (PDF, 1,020 KB) (https://assets.digital.cabinet-office.gov.uk/media/5548cde8e5274a1575000047/Regulatory_framework_working_paper.pdf) (1.5.15)
Provisional decision on remedies
- Provisional decision on remedies (PDF, 3.72MB) (https://assets.digital.cabinet-office.gov.uk/media/573a377240f0b6155900000c/retail_banking_market_pdr.pdf) (17.5.16)
- Press release: CMA wants banks to work harder for their customers (https://www.gov.uk/government/news/cma-wants-banks-to-work-harder-for-their-customers) (17.5.16)
Responses to provisional findings and notice of possible remedies
- Lloyds Banking Group plc - customer trials report (PDF, 2.08MB) (https://assets.digital.cabinet-office.gov.uk/media/5735ca64ed915d1530000006/lbg-trials-report-resp-to-pfs-and-notice-of-poss-remedies.pdf) (13.5.16)
- Virgin Money responses to remedies questions (PDF, 111KB) (https://assets.digital.cabinet-office.gov.uk/media/5735c9d7e5274a1520000004/virgin-response-to-pfs-and-notice-of-poss-remedies.pdf) (13.5.16)
- Letter from Rt Hon Andrew Tyrie MP (PDF, 523KB) (https://assets.digital.cabinet-office.gov.uk/media/572b5daee5274a4a98000004/Letter_from_Rt_Hon_Andrew_Tyrie_MP.pdf) (6.5.16)
- Nationwide comments on APIs and the Open Banking Working Group (PDF, 49KB) (https://assets.digital.cabinet-office.gov.uk/media/5715f18e40f0b61586000002/nationwide-resp-apis-open-banking-working-group.pdf) (19.4.16)
- Building Societies Association (PDF, 255KB) (https://assets.digital.cabinet-office.gov.uk/media/5710d18bed915d117a000069/BSA-submission-boe-consultation.pdf) (15.4.16)
- Sir John Vickers (PDF, 364KB) (https://assets.digital.cabinet-office.gov.uk/media/5710d17740f0b6038800005e/john-vickers-submission-boe-consultation.pdf) (15.4.16)
- Lloyds Banking Group response on SME remedies (PDF, 290KB) (https://assets.digital.cabinet-office.gov.uk/media/56dfebf3e5274a036b000015/LBG_SME_Initiatives_banking_Submission.pdf) (8.3.16)
- Lloyds Banking Group response to Nationwide’s comments on PCA pricing analysis (PDF, 115KB) (https://assets.digital.cabinet-office.gov.uk/media/56ec136fe5274a14d700000c/LBG_resp_to_Nationwide_comments_on_LBG_PCA_pricing_analysis.pdf) (18.3.16)
- Cowry Consulting further response (PDF, 285KB) (https://assets.digital.cabinet-office.gov.uk/media/56c1b843ed915d10bd00001e/Cowry_Consulting_-_further_submission.pdf) (15.2.16)
- HM Treasury submission on the taxation of banks (PDF, 1.40MB) (https://assets.digital.cabinet-office.gov.uk/media/56cee53840f0b6148b000000/HM_Treasury_submission_on_taxation_of_banks.pdf) (10.2.16)
- Financial Services Consumer Panel (PDF, 280KB) (https://assets.digital.cabinet-office.gov.uk/media/56b9fa50ed915d10bd00000a/Financial_Services_Consumer_Panel_submission_21_January.pdf) (9.2.16)
- Lloyds Banking Group: APIs and midata - an explanatory summary (PDF, 475KB) (https://assets.digital.cabinet-office.gov.uk/media/56b9fa3540f0b613d1000013/LBG_APIs_and_midata_-_an_explanatory_summary_5_February.pdf) (9.2.16)
- Atom Bank (PDF, 200KB) (https://assets.digital.cabinet-office.gov.uk/media/569f804ded915d4747000032/Atom_response_to_PFs.pdf) (20.1.16)
- Funding XChange (PDF, 608KB) (https://assets.digital.cabinet-office.gov.uk/media/569f856640f0b667f3000024/Funding_XChange_remedy_response.pdf) (20.1.16)
- HSBC supplemental paper on price comparison websites (PDF, 336KB) (https://assets.digital.cabinet-office.gov.uk/media/569f7feaed915d468c000033/HSBC_supplemental_paper_PCWs.pdf) (20.1.16)
- BGL Group Limited (PDF, 221KB) (https://assets.digital.cabinet-office.gov.uk/media/5698d68fed915d4747000020/BGL_Group_Limited.pdf) (15.1.16)
- Letter from a group of challenger banks (PDF, 356KB) (https://assets.digital.cabinet-office.gov.uk/media/568e2e8740f0b667f3000007/Letter_from_a_group_of_challenger_banks.pdf) (6.1.16)
- National Pawnbrokers Association (PDF, 192KB) (https://assets.digital.cabinet-office.gov.uk/media/568d291ae5274a112c000004/NPA_response_to_PFs.pdf) (6.1.16)
- Clydesdale (PDF, 178KB) (https://assets.digital.cabinet-office.gov.uk/media/5670309640f0b6472f000007/Clydesdale_response_to_notice_of_possible_remedies.pdf) (15.12.15)
- Virgin Money (PDF, 3.05MB) (https://assets.digital.cabinet-office.gov.uk/media/567030ade5274a12c3000005/Virgin_Money_response_to_provisional_findings_report.pdf) (15.12.15)
- Virgin Money further response (PDF, 366KB) (https://assets.digital.cabinet-office.gov.uk/media/567030e1e5274a12c0000009/Virgin_Money_supplementary_comments.pdf) (15.12.15)
- Business Finance Compared (PDF, 1,003KB) (https://assets.digital.cabinet-office.gov.uk/media/566ad762ed915d035f000024/Business_Finance_Compared_remedies_response.pdf) (11.12.15)
- Nationwide (PDF, 1.21MB) (https://assets.digital.cabinet-office.gov.uk/media/566ad78aed915d036200001e/Nationwide_PFs_response.pdf) (11.12.15)
- Responses from members of the public (PDF, 366KB) (https://assets.digital.cabinet-office.gov.uk/media/566ad7b9ed915d0362000020/Members_of_the_public_PFs_responses.pdf) (updated 11.12.15)
- The Co-operative Bank (PDF, 98KB) (https://assets.digital.cabinet-office.gov.uk/media/5666bdd5e5274a036700001c/Co-op_response_to_PFs.pdf) (8.12.15)
- Lloyds Banking Group (PDF, 1.47MB) (https://assets.digital.cabinet-office.gov.uk/media/5666bdf0e5274a036400001f/LBG_response_to_PFs_and_RN.pdf) (8.12.15)
- Lloyds Banking Group further response (PDF, 318KB) (https://assets.digital.cabinet-office.gov.uk/media/5666be0340f0b60367000015/LBG_further_response_on_remedies.pdf) (8.12.15)
- Barclays Bank plc (PDF, 881KB) (https://assets.digital.cabinet-office.gov.uk/media/5665a552ed915d035c00000e/Barclays_resp_to_PFs.pdf) (7.12.15)
- the Money Advice Service (PDF, 709KB) (https://assets.digital.cabinet-office.gov.uk/media/5665a569e5274a0364000010/the_Money_Advice_Service_resp_to_PFs.pdf) (7.12.15)
- First Trust Bank (PDF, 1.68MB) (https://assets.digital.cabinet-office.gov.uk/media/565ee2db40f0b60367000026/First_Trust_Bank_response_to_PFs.pdf) (2.12.15)
- Jonquil Lowe (PDF, 97KB) (https://assets.digital.cabinet-office.gov.uk/media/565ecae2ed915d1fdb000004/Jonquil_Lowe_response_to_PFs.pdf) (2.12.15)
- Mondo (PDF, 95KB) (https://assets.digital.cabinet-office.gov.uk/media/565ee2ef40f0b60367000028/Mondo_response_to_PFs.pdf) (2.12.15)
- MoneySuperMarket (PDF, 188KB) (https://assets.digital.cabinet-office.gov.uk/media/565ecbc9ed915d1fdb000006/MoneySuperMarket.com_response_to_RN.pdf) (2.12.15)
- Which? (PDF, 234KB) (https://assets.digital.cabinet-office.gov.uk/media/565ecbe9ed915d1fdb000008/Which_response_to_PFs.pdf) (2.12.15)
- Bacs (PDF, 3.90MB) (https://assets.digital.cabinet-office.gov.uk/media/5655cb8940f0b60367000007/Bacs_response_to_PFs.pdf) (25.11.15)
- Baringa (PDF, 513KB) (https://assets.digital.cabinet-office.gov.uk/media/565331ceed915d566a000035/Baringa_response_to_PFs.pdf) (23.11.15)
- The Behavioural Insights Team (PDF, 5.85MB) (https://assets.digital.cabinet-office.gov.uk/media/56533241e5274a144800000b/Behavioural_Insights_Team_response_to_PFs.pdf) (23.11.15)
- British Chambers of Commerce (PDF, 342KB) (https://assets.digital.cabinet-office.gov.uk/media/56533789ed915d566a000037/British_Chambers_of_Commerce_response_to_PFs.pdf) (23.11.15)
- Campaign for Community Banking Services (PDF, 194KB) (https://assets.digital.cabinet-office.gov.uk/media/564ca22140f0b674d600003d/Campaign_for_Community_Banking_Services_response_to_PFs.pdf) (19.11.15)
- Consumer Council for Northern Ireland (PDF, 343KB) (https://assets.digital.cabinet-office.gov.uk/media/56558ba1ed915d0367000000/CCNI_response_to_PFs.pdf) (25.11.15)
- Cowry Consulting (PDF, 122KB) (https://assets.digital.cabinet-office.gov.uk/media/56558bbb40f0b60367000005/Cowry_Consulting_response_to_PFs.pdf) (25.11.15)
- Danske Bank (PDF, 445KB) (https://assets.digital.cabinet-office.gov.uk/media/565828f7e5274a0359000004/Danske_Bank_resp_to_PFs.pdf) (27.11.15)
- EEF (PDF, 239KB) (https://assets.digital.cabinet-office.gov.uk/media/5653328d40f0b674d300004e/EEF_response_to_PFs.pdf) (23.11.15)
- Financial Services Consumer Panel (PDF, 400KB) (https://assets.digital.cabinet-office.gov.uk/media/565332c9e5274a144500001a/FSCP_response_to_PFs.pdf) (23.11.15)
- GLI Finance (PDF, 2.45MB) (https://assets.digital.cabinet-office.gov.uk/media/56558befe5274a035c00000e/GLI_Finance_response_to_PFs.pdf) (25.11.15)
- Gocompare.com (PDF, 443KB) (https://assets.digital.cabinet-office.gov.uk/media/5653335a40f0b674d3000050/Gocompare_response_to_PFs.pdf) (23.11.15)
- HSBC (PDF, 1.01MB) (https://assets.digital.cabinet-office.gov.uk/media/56582903e5274a035c000017/HSBC_resp_to_PFs.pdf) (PDF, 1MB) (27.11.15)
- Information Commissioner’s Office (PDF, 334KB) (https://assets.digital.cabinet-office.gov.uk/media/565333af40f0b674d3000052/ICO_response_to_PFs.pdf) (23.11.15)
- Institute of Directors (PDF, 201KB) (https://assets.digital.cabinet-office.gov.uk/media/56558c3140f0b6036a000002/Institute_of_Directors_response_to_PFs.pdf) (25.11.15)
- Move Your Money (PDF, 1.33MB) (https://assets.digital.cabinet-office.gov.uk/media/56558c50e5274a035c000010/Move_Your_Money_response_to_PFs.pdf) (25.11.15)
- Prin-Gov (PDF, 536KB) (https://assets.digital.cabinet-office.gov.uk/media/565333dced915d566d000042/Prin-Gov_response_to_PFs.pdf) (23.11.15)
- Royal Bank of Scotland (PDF, 636KB) (https://assets.digital.cabinet-office.gov.uk/media/56582910ed915d036700000e/RBS_resp_to_PFs.pdf) (27.11.15)
- Santander UK plc (PDF, 986KB) (https://assets.digital.cabinet-office.gov.uk/media/56582920e5274a035c000019/Santander_UK_plc_resp_to_PFs.pdf) (27.11.15)
- Secure Trust Bank (PDF, 2.49MB) (https://assets.digital.cabinet-office.gov.uk/media/5653345d40f0b674d6000051/Secure_Trust_Bank_response_to_PFs.pdf) (23.11.15)
- Social Market Foundation (PDF, 281KB) (https://assets.digital.cabinet-office.gov.uk/media/56558c71ed915d0367000002/SMF_response_to_PFs.pdf) (25.11.15)
- Tesco Bank (PDF, 526KB) (https://assets.digital.cabinet-office.gov.uk/media/56558c9340f0b6036a000004/Tesco_response_to_PFs.pdf) (25.11.15)
- The UK Cards Association (PDF, 58KB) (https://assets.digital.cabinet-office.gov.uk/media/56558d34ed915d0367000004/The_UK_Cards_Association_response_to_PFs.pdf) (25.11.15)
- TSB Bank plc (PDF, 1.14MB) (https://assets.digital.cabinet-office.gov.uk/media/5658292aed915d0367000010/TSB_resp_to_PFs.pdf) (PDF, 1.2MB) (27.11.15)
- The University of Manchester (PDF, 209KB) (https://assets.digital.cabinet-office.gov.uk/media/565334fb40f0b674d3000054/University_of_Manchester_response_to_PFs.pdf) (23.11.15)
- Bank 1 (PDF, 45KB) (https://assets.digital.cabinet-office.gov.uk/media/564ca20640f0b674d3000036/Bank_1_response_to_PFs.pdf) (19.11.15)
- Bank 2 (PDF, 87KB) (https://assets.digital.cabinet-office.gov.uk/media/56558b7eed915d036a000000/Bank_2_response_to_PFs.pdf) (25.11.15)
Addendum to provisional findings

15 April 2016: The CMA has today published its addendum to provisional findings on the regulatory capital requirements regime. We welcome comments on this document by 6 May 2016.
- Notice of addendum to provisional findings (PDF, 160KB) (https://assets.digital.cabinet-office.gov.uk/media/5710d1cced915d117a00006b/notice-of-addendum-to-PFs.pdf) (15.4.16)
- Addendum to provisional findings (PDF, 1.37MB) (https://assets.digital.cabinet-office.gov.uk/media/5710dc73ed915d117a00006d/addendum-to-provisional-findings-with-appendices.pdf) (15.4.16)
Responses to the role of comparison sites for SMEs in addressing the adverse effect on competition working paper
- Experian (PDF, 206KB) (https://assets.digital.cabinet-office.gov.uk/media/5715f199ed915d160100000a/experian-resp-role_of_comparison_websites.pdf) (19.4.16)
- Santander UK plc (PDF, 254KB) (https://assets.digital.cabinet-office.gov.uk/media/57077f7340f0b6038800003d/Santander-resp-to-role-of-PCWs-working-paper.pdf) (8.4.16)
- Barclays Bank plc (PDF, 45KB) (https://assets.digital.cabinet-office.gov.uk/media/56f3b5f4e5274a14d700003a/Barclays_resp_to_role_of_PCWs_WP.pdf) (24.3.16)
- British Chambers of Commerce (PDF, 215KB) (https://assets.digital.cabinet-office.gov.uk/media/56f3b5cfed915d117d000025/BCC_resp_to_role_of_PCWs_WP.pdf) (24.3.16)
- Business Finance Compared (PDF, 682KB) (https://assets.digital.cabinet-office.gov.uk/media/56f3b5e6ed915d117a00003a/Business_Finance_Compared_resp_to_role_of_PCWs_WP.pdf) (24.3.16)
- Funding Options Ltd (PDF, 916KB) (https://assets.digital.cabinet-office.gov.uk/media/56f3b5b1ed915d117d000023/Funding_Options_resp_to_role_of_PCWs_WP.pdf) (24.3.16)
- HSBC (PDF, 316KB) (https://assets.digital.cabinet-office.gov.uk/media/56f3b594e5274a14d7000038/HSBC_resp_to_role_of_PCWs_WP.pdf) (24.3.16)
- Lloyds Banking Group plc (PDF, 396KB) (https://assets.digital.cabinet-office.gov.uk/media/56f3b58be5274a14d9000030/LBG_resp_to_role_of_PCWs_WP.pdf) (24.3.16)
- Rangewell (PDF, 593KB) (https://assets.digital.cabinet-office.gov.uk/media/56f3b5bb40f0b60388000029/Rangewell_resp_to_role_of_PCWs_WP.pdf) (24.3.16)
- Secure Trust Bank (PDF, 1.74MB) (https://assets.digital.cabinet-office.gov.uk/media/56f3b5a1ed915d117a000038/Secure_Trust_Bank_resp_to_role_of_PCWs_WP.pdf) (24.3.16)
Responses to corporation tax surcharge and bank levy working paper
- Ambrish Parmar (PDF, 279KB) (https://assets.digital.cabinet-office.gov.uk/media/5716303ce5274a1571000002/parmar-ambrish-bank-levy-wp-response.pdf) (19.4.16)
- Santander UK plc (PDF, 155KB) (https://assets.digital.cabinet-office.gov.uk/media/56f3b52740f0b60388000025/Santander_UK-resp_to_bank_levy_WP.pdf) (24.3.16)
- Lloyds Banking Group plc (PDF, 124KB) (https://assets.digital.cabinet-office.gov.uk/media/56ec12c840f0b60385000014/LBG-resp_to_WP.pdf) (18.3.16)
- Secure Trust Bank (PDF, 608KB) (https://assets.digital.cabinet-office.gov.uk/media/56ec12a3ed915d117a000012/Secure_Trust_Bank-resp_to_WP.pdf) (18.3.16)
- A group of challenger banks (PDF, 212KB) (https://assets.digital.cabinet-office.gov.uk/media/56ec12daed915d117d000010/Group_of_Challenger_Banks-resp_to_WP.pdf) (18.3.16)
Responses to supplemental notice of possible remedies
- RBS (PDF, 188KB) (https://assets.digital.cabinet-office.gov.uk/media/57077f37e5274a14d900004b/RBS-resp-to-supp-remedies-notice.pdf) (8.4.16)
- Virgin Money (PDF, 1.59MB) (https://assets.digital.cabinet-office.gov.uk/media/57077f4ced915d117a00004d/Virgin-resp-to-supp-remedies-notice.pdf) (8.4.16)
- Which? (PDF, 154KB) (https://assets.digital.cabinet-office.gov.uk/media/57077f63e5274a14d7000051/Which-resp-to-supp-remedies-notice.pdf) (8.4.16)
- Barclays Bank plc (PDF, 144KB) (https://assets.digital.cabinet-office.gov.uk/media/56fcfaa2ed915d117a00003c/Barclays_resp_to_supp_notice_of_poss_remedies.pdf) (31.3.16)
- Financial Services Consumer Panel (PDF, 140KB) (https://assets.digital.cabinet-office.gov.uk/media/56fcfabce5274a14d9000038/FSCP_resp_to_supp_notice_of_poss_remedies.pdf) (31.3.16)
- Lloyds Banking Group plc (PDF, 524KB) (https://assets.digital.cabinet-office.gov.uk/media/56fcfadc40f0b60388000033/LBG_resp_to_supp_notice_of_poss_remedies.pdf) (31.3.16)
- Money Advice Service (PDF, 369KB) (https://assets.digital.cabinet-office.gov.uk/media/56fd20deed915d117a000040/MAS_resp_to_supp_notice_of_poss_remedies.pdf) (31.3.16)
- Nationwide (PDF, 182KB) (https://assets.digital.cabinet-office.gov.uk/media/56fcfb1fed915d117d000033/NBS_resp_to_supp_notice_of_poss_remedies.pdf) (31.3.16)
- Santander UK plc (PDF, 278KB) (https://assets.digital.cabinet-office.gov.uk/media/56fcfb3140f0b60388000035/Santander_resp_to_supp_notice_of_poss_remedies.pdf) (31.3.16)
- Tesco Bank (PDF, 355KB) (https://assets.digital.cabinet-office.gov.uk/media/56fcfb3bed915d117d000035/Tesco_Bank_resp_to_supp_notice_of_poss_remedies.pdf) (31.3.16)
- Danske Bank (PDF, 247KB) (https://assets.digital.cabinet-office.gov.uk/media/56f3b56fe5274a14d7000036/Danske_resp_to_supp_of_poss_remedies.pdf) (24.3.16)
- First Trust Bank (PDF, 435KB) (https://assets.digital.cabinet-office.gov.uk/media/56f3ba53ed915d117d000027/First_Trust_Bank_resp_to_supp_of_poss_remedies.pdf) (24.3.16)
- HSBC (PDF, 328KB) (https://assets.digital.cabinet-office.gov.uk/media/56f3b56140f0b60388000027/HSBC_resp_to_supp_notice_of_poss_remedies.pdf) (24.3.16)
- TSB Bank plc (PDF, 398KB) (https://assets.digital.cabinet-office.gov.uk/media/56f3c29d40f0b60385000036/TSB_response_to_supplemental_notice_of_possible_remedies.pdf) (24.3.16)
- Yorkshire Building Society (PDF, 152KB) (https://assets.digital.cabinet-office.gov.uk/media/56f3b54ee5274a14d900002e/YBS_resp_to_supp_notice_of_poss_remedies.pdf) (24.3.16)
Responses to quantitative and qualitative research results
- Barclays Bank plc (PDF, 121KB) (https://assets.digital.cabinet-office.gov.uk/media/56fcfb4aed915d117a00003e/Barclays_response_to_customer_research_findings.pdf) (31.3.16)
- Lloyds Banking Group plc (PDF, 121KB) (https://assets.digital.cabinet-office.gov.uk/media/56ec12ef40f0b60388000010/LBG_resp_to_quantitative_and_qualitative_research.pdf) (18.3.16)
Quantitative and qualitative research results
- Notice of publication of quantitative and qualitative research results (PDF, 152KB) (https://assets.digital.cabinet-office.gov.uk/media/56d9b781ed915d0376000004/Notice_of_publication_of_quantitative_and_qualitative_research_results.pdf) (7.3.16)
- Qualitative report of findings prepared by Optimisa (PDF, 3.07MB) (https://assets.digital.cabinet-office.gov.uk/media/56dd710ded915d0376000008/Qualitative_report_of_findings_prepared_by_Optimisa.pdf) (7.3.16)
- Qualitative technical report prepared by Optimisa (PDF, 6.57MB) (https://assets.digital.cabinet-office.gov.uk/media/56dd70e9e5274a036b000009/Qualitative_technical_report_prepared_by_Optimisa.pdf) (7.3.16)
- PCA survey – technical overview prepared by GfK (PDF, 464KB) (https://assets.digital.cabinet-office.gov.uk/media/56dd6fb8e5274a036e000002/PCA_survey___technical_overview_prepared_by_GfK.pdf) (7.3.16)
- PCA survey – data tabulations prepared by GfK (PDF, 3.85MB) (https://assets.digital.cabinet-office.gov.uk/media/56dd6e3f40f0b60376000014/PCA_survey_-_data_tabulations_prepared_by_GfK.pdf) (7.3.16)
- SME survey – technical overview prepared by BDRC (PDF, 652KB) (https://assets.digital.cabinet-office.gov.uk/media/56dd6fdde5274a036b000007/SME_survey___technical_overview_prepared_by_BDRC.pdf) (7.3.16)
- SME survey – data tabulations prepared by BDRC (PDF, 1.67MB) (https://assets.digital.cabinet-office.gov.uk/media/56dd70b0e5274a036e000004/SME_survey___data_tabulations_prepared_by_BDRC.pdf) (7.3.16)
Provisional findings and possible remedies
- Supplemental notice of possible remedies (PDF, 734KB) (https://assets.digital.cabinet-office.gov.uk/media/56dd1b1140f0b6037900000a/Supplemental_notice_of_possible_remedies_March_2016.pdf) (7.3.16)
- Invitation to comment on additional remedy suggestions (PDF, 183KB) (https://assets.digital.cabinet-office.gov.uk/media/5673de1de5274a12c300000d/Invitation_to_comment_on_additional_remedy_suggestions.pdf) (18.12.15)
- Summary of provisional findings report (PDF, 696KB) (https://assets.digital.cabinet-office.gov.uk/media/5627b571e5274a1329000003/Banking_summary_of_PFs.pdf) (22.10.15)
- Notice of provisional findings (PDF, 224KB) (https://assets.digital.cabinet-office.gov.uk/media/5627c1ac40f0b60365000007/Notice_of_provisional_findings.pdf) (22.10.15)
- Notice of possible remedies (PDF, 882KB) (https://assets.digital.cabinet-office.gov.uk/media/5627c23aed915d101e000004/Notice_of_possible_remedies_-_banking.pdf) (22.10.15)
- Addendum (PDF, 119KB) (https://assets.digital.cabinet-office.gov.uk/media/5630a27740f0b674d6000001/Retail_banking_PFs_-_Addendum.pdf) (28.10.15)
- Press release: CMA proposes better deal for bank customers (https://www.gov.uk/government/news/cma-proposes-better-deal-for-bank-customers) (22.10.15)
Full provisional findings report
- Provisional findings report (PDF, 4.90MB) (https://assets.digital.cabinet-office.gov.uk/media/563377e8ed915d566d00000f/Retail_banking_market_investigation_-_PFs_V2.pdf) (28.10.15)
Appendices and Glossary
- Appendix 1 (PDF, 199KB) (https://assets.digital.cabinet-office.gov.uk/media/5630c3ef40f0b674d300000a/Appendix_1.pdf) (28.10.15)
- Appendix 2 (PDF, 1.25MB) (https://assets.digital.cabinet-office.gov.uk/media/5630c400e5274a59d9000002/Appendix_2.pdf) (PDF, 1.3 MB) (28.10.15)
- Appendix 3 (PDF, 943KB) (https://assets.digital.cabinet-office.gov.uk/media/5630c410ed915d566d000004/Appendix_3.pdf) (28.10.15)
- Appendix 4 (PDF, 712KB) (https://assets.digital.cabinet-office.gov.uk/media/5630c424e5274a59d9000004/Appendix_4.pdf) (28.10.15)
- Appendix 5 (PDF, 1.54MB) (https://assets.digital.cabinet-office.gov.uk/media/5630c4b4e5274a59dc000002/Appendix_5.pdf) (PDF, 1.5 MB) (28.10.15)
- Appendix 6 (PDF, 2.00MB) (https://assets.digital.cabinet-office.gov.uk/media/5630c4eee5274a59dc000004/Appendix_6.pdf) (PDF, 2 MB) (28.10.15)
- Appendix 7 (PDF, 2.98MB) (https://assets.digital.cabinet-office.gov.uk/media/5630c500ed915d566d000006/Appendix_7.pdf) (PDF, 3 MB) (28.10.15)
- Appendix 8 (PDF, 1.20MB) (https://assets.digital.cabinet-office.gov.uk/media/5630c52ae5274a59dc000006/Appendix_8.pdf) (PDF, 1.2 MB)(28.10.15)
- Appendix 9 (PDF, 281KB) (https://assets.digital.cabinet-office.gov.uk/media/5630c53940f0b674d300000c/Appendix_9.pdf) (28.10.15)
- Appendix 10 (PDF, 2.81MB) (https://assets.digital.cabinet-office.gov.uk/media/5630c58840f0b674d300000e/Appendix_10.pdf) (PDF, 2.8 MB) (28.10.15)
- Appendix 11 (PDF, 686KB) (https://assets.digital.cabinet-office.gov.uk/media/5630c5a3ed915d566a00000b/Appendix_11.pdf) (28.10.15)
- Glossary (PDF, 229KB) (https://assets.digital.cabinet-office.gov.uk/media/5630c5c1ed915d566d000008/Glossary.pdf) (28.10.15)
Responses to additional remedy suggestions
- Ambrish Parmar (PDF, 215KB) (https://assets.digital.cabinet-office.gov.uk/media/56d9639b40f0b6037600000e/Ambrish_Parmar_response_to_additional_remedy_suggestions.pdf) (4.3.16)
- Yorkshire Building Society Group (PDF, 132KB) (https://assets.digital.cabinet-office.gov.uk/media/56cad630e5274a14f2000006/YBS_Group_resp_to_add_remedy_sugg.pdf) (22.2.16)
- Barclays Bank plc (PDF, 205KB) (https://assets.digital.cabinet-office.gov.uk/media/56a249c7e5274a620f000006/Barclays_response_to_additional_remedy_suggestions.pdf) (22.1.16)
- Citizens Advice (PDF, 197KB) (https://assets.digital.cabinet-office.gov.uk/media/56a249d5ed915d6d2700000c/Citizens_Advice_response_to_additional_remedy_suggestions.pdf) (22.1.16)
- HSBC (PDF, 318KB) (https://assets.digital.cabinet-office.gov.uk/media/56a24a2ae5274a620f000008/HSBC_response_to_additional_remedy_suggestions.pdf) (22.1.16)
- Lloyds Banking Group plc (PDF, 914KB) (https://assets.digital.cabinet-office.gov.uk/media/56a24a4d40f0b613a700000d/LBG_response_to_additional_remedy_suggestions.pdf) (22.1.16)
- Royal Bank of Scotland (PDF, 228KB) (https://assets.digital.cabinet-office.gov.uk/media/56a24a6340f0b613a700000f/RBS_response_to_additional_remedy_suggestions.pdf) (22.1.16)
- Santander UK plc (PDF, 229KB) (https://assets.digital.cabinet-office.gov.uk/media/56a24a80e5274a6212000009/Santander_response_to_additional_remedy_suggestions.pdf) (22.1.16)
- TSB Bank plc (PDF, 438KB) (https://assets.digital.cabinet-office.gov.uk/media/56a24a97e5274a621200000b/TSB_response_to_additional_remedy_suggestions-.pdf) (22.1.16)
- Baringa (PDF, 449KB) (https://assets.digital.cabinet-office.gov.uk/media/5698d79e40f0b667f3000020/Baringa_response_to_additional_remedy_suggestions.pdf) (15.1.16)
- The Co-operative Bank plc (PDF, 99KB) (https://assets.digital.cabinet-office.gov.uk/media/5698d7d9ed915d468c000027/Co-op_Bank_response_to_additional_remedy_suggestions.pdf) (15.1.16)
- Danske Bank (PDF, 160KB) (https://assets.digital.cabinet-office.gov.uk/media/5698d7b2ed915d468c000025/Danske_response_to_additional_remedy_suggestions.pdf) (15.1.16)
- Secure Trust Bank (PDF, 358KB) (https://assets.digital.cabinet-office.gov.uk/media/5698f48ced915d468c000029/Secure_Trust_Bank_response_to_additional_remedy_suggestions.pdf) (15.1.16)
- Tesco Bank (PDF, 523KB) (https://assets.digital.cabinet-office.gov.uk/media/5698d7bded915d4747000022/Tesco_Bank_response_to_additional_remedy_suggestions.pdf) (15.1.16)
- Virgin Money (PDF, 305KB) (https://assets.digital.cabinet-office.gov.uk/media/5698d7f0e5274a1175000013/Virgin_Money_response_to_additional_remedy_suggestions.pdf) (15.1.16)
- Which? (PDF, 242KB) (https://assets.digital.cabinet-office.gov.uk/media/5698d7e5ed915d4747000024/Which_response_to_additional_remedy_suggestions.pdf) (15.1.16)
Summaries of response hearings
- Summaries of response hearings (PDF, 261KB) (https://assets.digital.cabinet-office.gov.uk/media/56d9736840f0b60376000010/Retail_banking_-_Summaries_of_response_hearings.pdf) (4.3.16)
- Transcript of roundtable hearing with SMEs (PDF, 515KB) (https://assets.digital.cabinet-office.gov.uk/media/56ab3126ed915d6319000010/Transcript_of_roundtable_hearing_with_SMEs.pdf) (29.1.16)
- Transcript of roundtable hearing with Secure Trust Bank, Starling Bank, Tesco Bank, Virgin Money and Yorkshire Building Society (PDF, 621KB) (https://assets.digital.cabinet-office.gov.uk/media/56ab31daed915d6275000007/Transcript_of_roundtable_hearing_with_challenger_banks.pdf) (29.1.16)
- Transcript of roundtable hearing with consumer stakeholders (PDF, 472KB) (https://assets.digital.cabinet-office.gov.uk/media/56ab31fa40f0b6162800000a/Transcript_of_roundtable_hearing_with_consumer_stakeholders.pdf) (29.1.16)
- Transcript of roundtable hearing with Barclays, HSBC, Nationwide and Santander (PDF, 897KB) (https://assets.digital.cabinet-office.gov.uk/media/56a24bc2e5274a620f00000a/Transcript_of_roundtable_hearing_with_Barclays_HSBC_Nationwide_Santander.pdf) (22.1.16)
- Transcript of roundtable hearing with LBG, RBS and TSB (PDF, 845KB) (https://assets.digital.cabinet-office.gov.uk/media/56a24b97e5274a621200000d/Transcript_of_roundtable_hearing_with_LBG_RBS_TSB.pdf) (22.1.16)
- Transcript of roundtable hearing with NI Banks (PDF, 800KB) (https://assets.digital.cabinet-office.gov.uk/media/56a24bebe5274a620f00000c/Transcript_of_roundtable_hearing_with_NI_Banks.pdf) (22.1.16)
Evidence

The publication of the evidence of any party on the CMA’s webpages does not indicate in any way endorsement by the CMA of the views expressed in the evidence or acceptance of that evidence. Publication in this way is designed to assist public understanding of the issues.

Submission prior to provisional findings
- Lloyds Banking Group plc (PDF, 1.54MB) (https://assets.digital.cabinet-office.gov.uk/media/562620c840f0b60365000001/LBG_Pre-PFsubmission.pdf) (20.10.15)
Hearing summaries

As part of its evidence-gathering process, the CMA is holding formal hearings with a range of industry participants and interested parties.
- Prudential Regulation Authority (PDF, 245KB) (https://assets.digital.cabinet-office.gov.uk/media/56261fd7e5274a3e48000007/PRA_hearing_summary.pdf) (20.10.15)
- Payment Systems Regulator (PDF, 152KB) (https://assets.digital.cabinet-office.gov.uk/media/56261fa9e5274a3e48000005/PSR_hearing_summary.pdf) (20.10.15)
- HSBC (PDF, 219KB) (https://assets.digital.cabinet-office.gov.uk/media/560e6f5aed915d035c000004/HSBC_hearing_summary.pdf) (2.10.15)
- TSB Bank plc (PDF, 249KB) (https://assets.digital.cabinet-office.gov.uk/media/5603cb9d40f0b61ba7000007/TSB_hearing_summary.pdf) (24.9.15)
- Clydesdale Bank plc (PDF, 175KB) (https://assets.digital.cabinet-office.gov.uk/media/55f92ed640f0b6152800000f/Summary_of_hearing_with_Clydesdale_Bank_PLC_on_21_July_2015.pdf) xx-xxxx-xxxx)
- Challenger banks roundtable (PDF, 199KB) (https://assets.digital.cabinet-office.gov.uk/media/55eec453ed915d14f1000003/Challenger_banks_roundtable_summary.pdf) (8.9.15)
- Lloyds Banking Group plc (PDF, 308KB) (https://assets.digital.cabinet-office.gov.uk/media/55eec48ae5274a151b000001/LBG_hearing_summary.pdf) (8.9.15)
- Santander UK plc (PDF, 304KB) (https://assets.digital.cabinet-office.gov.uk/media/55eec47440f0b61528000003/Santander_hearing_summary.pdf) (8.9.15)
- SMEs roundtable (PDF, 201KB) (https://assets.digital.cabinet-office.gov.uk/media/55eec428ed915d14f3000007/SME_roundtable_hearing_summary.pdf) (8.9.15)
- AIB Group (UK) plc (PDF, 208KB) (https://assets.digital.cabinet-office.gov.uk/media/55def03bed915d06a1000005/Summary_of_hearing_with_AIB_on_16_July_2015.pdf) (27.8.15)
- Barclays Bank plc (PDF, 233KB) (https://assets.digital.cabinet-office.gov.uk/media/55def054e5274a55ff000003/Summary_of_hearing_with_Barclays_on_9_June_2015.pdf) (27.8.15)
- Royal Bank of Scotland (PDF, 246KB) (https://assets.digital.cabinet-office.gov.uk/media/55def063ed915d06a400000b/Summary_of_hearing_with_RBS_on_30_June_2015.pdf) (27.8.15)
- Consumer roundtable (PDF, 143KB) (https://assets.digital.cabinet-office.gov.uk/media/55def07ced915d06a400000d/Summary_of_consumer_roundtable_discussion_on_PCAs_on_18_June_2015.pdf) (27.8.15)
- Welsh roundtable (PDF, 144KB) (https://assets.digital.cabinet-office.gov.uk/media/55def08840f0b6467a000005/Summary_of_roundtable_discussion_in_Wales_on_29_June_2015.pdf) (27.8.15)
Responses to the updated issues statement
- Which? (PDF, 492KB) (https://assets.digital.cabinet-office.gov.uk/media/560e6f1b40f0b60367000006/Which_response_to_retail_banking_UIS.pdf) (2.10.15)
- BACS (PDF, 107KB) (https://assets.digital.cabinet-office.gov.uk/media/5603cb19e5274a6229000003/BACS_response_to_UIS.pdf) (24.9.15)
- British Chambers of Commerce (BCC) (PDF, 369KB) (https://assets.digital.cabinet-office.gov.uk/media/5603cb33ed915d4883000005/BCC_response_to_updated_issues_statement.pdf) (24.9.15)
- National Pawnbrokers Association (PDF, 901KB) (https://assets.digital.cabinet-office.gov.uk/media/5603cb4eed915d4883000007/National_Pawnbrokers_Association_response_to_UIS.pdf) (24.9.15)
- New Economics Foundation (PDF, 92KB) (https://assets.digital.cabinet-office.gov.uk/media/5603cb60ed915d4883000009/New_Economics_Foundation_response_to_UIS.pdf) (24.9.15)
- Secure Trust Bank (PDF, 3.01MB) (https://assets.digital.cabinet-office.gov.uk/media/5603cb72ed915d4886000006/Secure_Trust_Bank_response_to_UIS.pdf) (24.9.15)
- Community Investment Coalition (PDF, 387KB) (https://assets.digital.cabinet-office.gov.uk/media/55ad06cae5274a6fea00001c/Community_Investment_Coalition_UIS_response.pdf) (20.7.15)
- Barclays (PDF, 621KB) (https://assets.digital.cabinet-office.gov.uk/media/5595588eed915d1595000013/Barclays_response_to_UIS.pdf) (29.6.15)
- Lloyds Banking Group plc (PDF, 374KB) (https://assets.digital.cabinet-office.gov.uk/media/558d2b14ed915d1595000001/Lloyds_Banking_Group_response_to_UIS.pdf) (26.6.15)
- Payments Council (PDF, 184KB) (https://assets.digital.cabinet-office.gov.uk/media/558d2b3440f0b61564000003/Payments_Council_response_to_UIS.pdf) (26.6.15)
- Royal Bank of Scotland (PDF, 589KB) (https://assets.digital.cabinet-office.gov.uk/media/558d2b6240f0b61567000007/RBS_response_to_UIS.pdf) (26.6.15)
- Tesco Bank (PDF, 389KB) (https://assets.digital.cabinet-office.gov.uk/media/558d2b7ae5274a155c000005/Tesco_Bank_response_to_UIS.pdf) (26.6.15)
- CHAPS Co (PDF, 344 KB) (https://assets.digital.cabinet-office.gov.uk/media/5583e3eeed915d158e000001/CHAPS_Co_response_to_UIS.pdf) (19.6.15)
- Clydesdale Bank plc (PDF, 178KB) (https://assets.digital.cabinet-office.gov.uk/media/5583e484e5274a1576000005/Clydesdale_Bank_PLC_-_response_to_UIS.pdf) (19.6.15)
- Danske Bank (PDF, 326KB) (https://assets.digital.cabinet-office.gov.uk/media/5583e4dce5274a1573000005/Dankse_response_to_UIS.pdf) (19.6.15)
- First Trust Bank (PDF, 575KB) (https://assets.digital.cabinet-office.gov.uk/media/5583e4ffed915d158e000003/First_Trust_Bank_response_to_UIS.pdf) (19.6.15)
- HSBC (PDF, 1.91MB) (https://assets.digital.cabinet-office.gov.uk/media/55915ecb40f0b6156700000b/HSBC_response_to_updated_issues_statement.pdf) (PDF, 2MB) (19.6.15)
- Nationwide Building Society (PDF, 322KB) (https://assets.digital.cabinet-office.gov.uk/media/5583e528e5274a1573000007/Nationwide_Building_Society_response_to_UIS.pdf) (19.6.15)
- Santander UK plc (PDF, 606KB) (https://assets.digital.cabinet-office.gov.uk/media/5583e53640f0b615b3000005/Santander_response_to_UIS.pdf) (19.6.15)
- TSB Bank plc (PDF, 201KB) (https://assets.digital.cabinet-office.gov.uk/media/5583e547e5274a1573000009/TSB_response_to_UIS.pdf) (19.6.15)
- Virgin Money (PDF, 734KB) (https://assets.digital.cabinet-office.gov.uk/media/5583e55340f0b615b3000007/Virgin_response_to_UIS.pdf) (19.6.15)
- Yorkshire Building Society (PDF, 261KB) (https://assets.digital.cabinet-office.gov.uk/media/5583e563ed915d158e000005/Yorkshire_Building_Society_response_to_UIS.pdf) (19.6.15)
- Lloyds Banking Group plc (PDF, 256 KB) (https://assets.digital.cabinet-office.gov.uk/media/55717769e5274a1510000010/Lloyds_response_to_the_UIS.pdf) (5.6.15)
Responses to the issues statement
- Allied Irish Banks (PDF, 1,355 KB) (https://assets.digital.cabinet-office.gov.uk/media/54a42dee40f0b668b5000001/AIB_First_Trust_Bank_response_to_issues_statement.pdf) (6.1.15)
- Aldermore Bank PLC (PDF, 113 KB) (https://assets.digital.cabinet-office.gov.uk/media/54b3ecfce5274a1175000003/Aldermore_response_to_issues_statement.pdf) (13.1.15)
- Bank of Ireland UK (PDF, 1,996 KB) (https://assets.digital.cabinet-office.gov.uk/media/54a42e5ced915d2831000003/Bank_of_IrelandBOIUK_response_to_statement_of_issues.pdf) (6.1.15)
- Barclays Bank plc (PDF, 256KB) (https://assets.digital.cabinet-office.gov.uk/media/5491a84fed915d4c0d0002be/Barclays_Bank_plc_response_to_issues_statement.pdf) (15.1.15)
- Campaign for Community Banking Services (PDF, 417KB) (https://assets.digital.cabinet-office.gov.uk/media/5491a87440f0b602440002dd/Campaign_for_Community_Banking_Services_response.pdf) (19.12.14)
- Centre for Competition Policy (PDF, 574KB) (https://assets.digital.cabinet-office.gov.uk/media/5491aa9ae5274a428d0002da/Centre_for_Competition_Policy_response.pdf) (19.12.14)
- Clydesdale Bank plc (PDF, 173KB) (https://assets.digital.cabinet-office.gov.uk/media/5492f61740f0b602440002e5/Clydesdale_Bank_plc_response.pdf) (19.12.14)
- Community Investment Coalition (PDF, 255KB) (https://assets.digital.cabinet-office.gov.uk/media/5491aaab40f0b602440002df/Community_Investment_Coalition_response.pdf) (19.12.14)
- Danske Bank (PDF, 199KB) (https://assets.digital.cabinet-office.gov.uk/media/5491aabaed915d4c100002e7/Danske_Bank_response.pdf) (19.12.14)
- Federation of Small Businesses (PDF, 627KB) (https://assets.digital.cabinet-office.gov.uk/media/5491aac7e5274a42900002ee/Federation_of_Small_Businesses_response.pdf) (19.12.14)
- HSBC (PDF, 427 KB) (https://assets.digital.cabinet-office.gov.uk/media/54a42daee5274a0454000001/HSBC_Response_to_Issues_Statement.pdf) (6.1.15)
- Lloyds Banking Group plc (PDF, 197 KB) (https://assets.digital.cabinet-office.gov.uk/media/54abbf15ed915d1dd4000001/LBG_Issues_Statement_Response.pdf) (6.1.15)
- Metro Bank PLC (PDF, 217 KB) (https://assets.digital.cabinet-office.gov.uk/media/54b3ed0ced915d40aa000007/Metro_Bank_response_to_issues_statement.pdf) (13.1.15)
- National Federation of Retail Newsagents (PDF, 120KB) (https://assets.digital.cabinet-office.gov.uk/media/5491aafbe5274a428d0002dc/National_Federation_of_Retail_Newsagents_response.pdf) (19.12.14)
- Nationwide Building Society (PDF, 519KB) (https://assets.digital.cabinet-office.gov.uk/media/5491ab0840f0b602440002e1/Nationwide_Building_Society_response.pdf) (19.12.14)
- New Economics Foundation (PDF, 469KB) (https://assets.digital.cabinet-office.gov.uk/media/5491ab1840f0b602410002ea/New_Economics_Foundation_response.pdf) (19.12.14)
- Royal Bank of Scotland (PDF, 644 KB) (https://assets.digital.cabinet-office.gov.uk/media/54b3ed18ed915d403c00000a/RBS_response_to_issues_statement.pdf) (13.1.15)
- Santander UK plc (PDF, 399 KB) (https://assets.digital.cabinet-office.gov.uk/media/5492f65a40f0b602440002e7/Santander_UK_plc_response.pdf) (19.12.14)
- Solutions for Compliance (PDF, 445KB) (https://assets.digital.cabinet-office.gov.uk/media/5491ab28e5274a42900002f0/Solutions_for_Compliance_response.pdf) (19.12.14)
- The FD Centre (PDF, 185 KB) (https://assets.digital.cabinet-office.gov.uk/media/54b504a5ed915d1594000001/FD_Centre_response_to_the_issues_statement.pdf) (13.1.15)
- The Finance Innovation Lab (PDF, 934 KB) (https://assets.digital.cabinet-office.gov.uk/media/54abbf60e5274a764d000001/The_Finance_Innovation_Lab_Submission.pdf) (6.1.15)
- TSB Bank plc (PDF, 326KB) (https://assets.digital.cabinet-office.gov.uk/media/5491ab37ed915d4c100002e9/TSB_Bank_plc_response.pdf) (19.12.14)
- uSwitch (PDF, 142KB) (https://assets.digital.cabinet-office.gov.uk/media/5491ab44ed915d4c100002eb/uSwitch_response.pdf) (19.12.14)
- Virgin Money (PDF, 4.2 MB) (https://assets.digital.cabinet-office.gov.uk/media/5492f67a40f0b602410002f0/Virgin_Money_response.pdf) (19.12.14)
- Which? (PDF, 192 KB) (https://assets.digital.cabinet-office.gov.uk/media/54a42e20ed915d2831000001/Which_Response_to_Issues_Statement.pdf) (6.1.15)
- Yorkshire Building Society (PDF, 81.7KB) (https://assets.digital.cabinet-office.gov.uk/media/5491ab53ed915d4c0d0002c0/Yorkshire_Building_Society_response.pdf) (19.12.14)
Initial submissions

The CMA’s retail banking market investigation is independent and welcomes submissions from all interested parties.
- Consumer 1 (PDF, 158 KB) (https://assets.digital.cabinet-office.gov.uk/media/5492f74240f0b602410002f2/Consumer_1_initial_submission.pdf) (19.12.14)
- Consumer 2 (PDF, 154 KB) (https://assets.digital.cabinet-office.gov.uk/media/5492f74ded915d4c0d0002c6/Consumer_2_initial_submission.pdf) (19.12.14)
- Consumer 3 (PDF, 77.8 KB) (https://assets.digital.cabinet-office.gov.uk/media/5492f75740f0b602440002e9/Consumer_3_initial_submission.pdf) (19.12.14)
- Consumer 4 (PDF, 88.9 KB) (https://assets.digital.cabinet-office.gov.uk/media/54b3ed2840f0b6239100000b/Consumer_4_initial_submission.pdf) (13.1.15)
- Consumer 5 (PDF, 80.5 KB) (https://assets.digital.cabinet-office.gov.uk/media/54b3ed3de5274a1233000005/Consumer_5_initial_submission.pdf) (13.1.15)
- Consumer 6 (PDF, 158 KB) (https://assets.digital.cabinet-office.gov.uk/media/54b3ed4aed915d40aa000009/Consumer_6_initial_submission.pdf) (13.1.15)
- Consumer 7 (PDF, 81.3 KB) (https://assets.digital.cabinet-office.gov.uk/media/54b3ed54ed915d403c00000c/Consumer_7_initial_submission.pdf) (13.1.15)
- Consumer 8 and 9 (PDF, 131 KB) (https://assets.digital.cabinet-office.gov.uk/media/5512d936ed915d1424000031/Consumer_submissions.pdf) (25.3.15)
- Letter from Lloyds Banking Group (PDF, 3.8 MB) (https://assets.digital.cabinet-office.gov.uk/media/5492f77bed915d4c0d0002c8/Lloyds_Banking_Group_plc_initial_submission.pdf) (19.12.14)
- Paper from Lloyds Banking Group on customer research (PDF, 413 KB) (https://assets.digital.cabinet-office.gov.uk/media/5492f79340f0b602410002f4/Frontier_Economics_initial_submission.pdf) (19.12.14)
Analysis

The updated issues statement and working papers are published to invite comments and assist the inquiry group to develop its thinking on key areas. They should not be considered as containing the group’s definitive views. For further information see the CMA’s market investigation guidelines (https://www.gov.uk/government/publications/market-investigations-guidelines).

Updated issues statement
- Updated issues statement (PDF, 771 KB) (https://assets.digital.cabinet-office.gov.uk/media/555cb06de5274a74ca00000d/Updated_Issues_Statement_2015.pdf) (21.5.15)
- Appendices (PDF, 1,624 KB) (https://assets.digital.cabinet-office.gov.uk/media/5576bdace5274a150e000015/Updated_issues_statement_appendices.pdf) (PDF, 2MB) (21.5.15)
- Press release: CMA publishes updated issues statement in banking market investigation (https://www.gov.uk/government/news/cma-publishes-updated-issues-statement-in-banking-market-investigation) (21.5.15)
International research
- Deloitte LLP – The impact of innovation in the UK retail banking market (PDF, 1.60MB) (https://assets.digital.cabinet-office.gov.uk/media/55ba0461ed915d155c000013/The_impact_of_innovation_in_the_UK_retail_banking_market__2_.pdf) (PDF, 1.6MB) (31.7.15)
- Notice of appointment and Deloitte’s methodology (PDF, 175 KB) (https://assets.digital.cabinet-office.gov.uk/media/55253cf5e5274a141b000005/Notice_of_appointment_and_Deloitte_s_methodology.pdf) (8.4.15)
- Notice on international research (PDF, 199 KB) (https://assets.digital.cabinet-office.gov.uk/media/54ef15dc40f0b61427000003/Notice_on_international_research.pdf) (26.2.15)
Customer research survey: CMA-commissioned research
- Revised GfK survey data tables explanation note (PDF, 194KB) (https://assets.digital.cabinet-office.gov.uk/media/560406cced915d035c000003/Notice_of_revised_GfK_survey_data_tables2.pdf) (24.9.15)
- Revised GfK survey data tables (Excel, 10,937KB) (https://assets.digital.cabinet-office.gov.uk/media/5583ec7740f0b615b6000006/Revised_GfK_data_tables2.xlsx) (24.9.15)
- GfK NOP PCA banking survey report (PDF, 1,453 KB) (https://assets.digital.cabinet-office.gov.uk/media/555cabd0ed915d7ae2000007/PCA_Banking_Report.pdf) (21.5.15)
- GfK NOP PCA banking survey technical report (PDF, 1,856 KB) (https://assets.digital.cabinet-office.gov.uk/media/555cabefed915d7ae2000009/PCA_Banking_Technical_report.pdf) (21.5.15)
External advisers notification
- External advisers and disclosures of interest notification (PDF, 243KB) (https://assets.digital.cabinet-office.gov.uk/media/5583f81ded915d1591000001/External_advisers_notification.pdf) (19.6.15)
NI PCA Banking Market Investigation Order consultation: Now closed

20 May 2015: The CMA is inviting comments on whether to open a review into the Northern Ireland PCA Banking Market Investigation Order 2008.
- Consultation on whether to review (https://www.gov.uk/government/consultations/northern-ireland-pca-banking-market-investigation-order-2008) (20.5.15)
Credit rating agency data request: invitation to comment
- Search and switching econometric model notice (PDF, 177 KB) (https://assets.digital.cabinet-office.gov.uk/media/553a0edae5274a157200003b/Search_and_switching_econometric_model_-_ITC.pdf) (24.4.15)
SME surveys
- SME follow-up survey results (PDF, 1.32MB) (https://assets.digital.cabinet-office.gov.uk/media/55d5c7c540f0b61525000001/SME_follow-up_survey_results.pdf) (PDF, 2.3MB) (20.8.15)
- Charterhouse survey follow-on research on SME behaviour – technical summary (PDF, 1.21MB) (https://assets.digital.cabinet-office.gov.uk/media/55d5c842ed915d2076000003/Business_banking_survey_follow_on_research_on_SME_behaviour_-_Technical_summary.pdf) (PDF, 1.2MB) (20.8.15)
- Research Works SME qualitative research report (PDF, 2.64MB) (https://assets.digital.cabinet-office.gov.uk/media/559fe1cced915d1592000058/SME_Customer_Research_into_the_Retail_Banking_Market.pdf) (10.7.15)
- Notice of appointment and SME qualitative research survey methodology (PDF, 186 KB) (https://assets.digital.cabinet-office.gov.uk/media/552fbcc6ed915d15d8000001/Notice_of_appointment_and_SME_qualitative_research_survey_methodology.pdf) xx-xxxx-xxxx)
- SME qualitative research notice (PDF, 181 KB) (https://assets.digital.cabinet-office.gov.uk/media/54ff154b40f0b6140700000a/SME_qualitative_research_notice.pdf) (10.3.15)
- SME survey methodology notice (PDF, 158 KB) (https://assets.digital.cabinet-office.gov.uk/media/54cf501ded915d13f9000004/SME_Survey_methodology_notice.pdf) (2.2.15)
- Draft questionnaire: survey 1 applying for finance (PDF, 407 KB) (https://assets.digital.cabinet-office.gov.uk/media/54cf5334ed915d13f900000a/draft_SME_questionaire_survey_1_applying_for_Finance_Questionnaire.pdf) (2.2.15)
- Draft questionnaire: survey 2a business bank account needs (PDF, 425 KB) (https://assets.digital.cabinet-office.gov.uk/media/54cf5261ed915d13f9000008/draft_SME_questionaire_BCA_start-ups.pdf) (2.2.15)
- Draft questionnaire: survey 2b business bank account needs (PDF, 385 KB) (https://assets.digital.cabinet-office.gov.uk/media/54cf528040f0b613bf00000a/draft_SME_questionaire_BCA_established_businesses.pdf) (2.2.15)
- SME survey notice (PDF, 253 KB) (https://assets.digital.cabinet-office.gov.uk/media/54b7a3a4e5274a15b6000003/SME_Survey_Notice.pdf) (15.1.15)
Case study notice

The CMA is undertaking a number of case studies to better understand certain aspects of the retail banking market, particularly any barriers to entry and/or expansion that may exist.
- Case study notice update (PDF, 137 KB) (https://assets.digital.cabinet-office.gov.uk/media/550a9b76e5274a1404000014/Case_studies_list_update.pdf) (19.3.15)
- Case study notice (PDF, 125 KB) (https://assets.digital.cabinet-office.gov.uk/media/54981a89e5274a428d0002e2/Case_studies_list.pdf) (22.12.14)
Proposed analytical approach
- Approach to market-wide financial and profitability analysis (PDF, 457 KB) (https://assets.digital.cabinet-office.gov.uk/media/5515794640f0b6140400005e/Approach_to_market_wide_financial_and_profitability_analysis.pdf) (27.3.15)
- Comparing actual and perceived behaviour (PDF, 278 KB) (https://assets.digital.cabinet-office.gov.uk/media/54ff1e2ae5274a141400000a/Compare_actual_and_perceived_behaviour.pdf) (10.3.15)
- Determinants of searching and switching (PDF, 337 KB) (https://assets.digital.cabinet-office.gov.uk/media/54ff0c2ae5274a1414000008/Determinants_of_searching_and_switching.pdf) (10.3.15)
Draft PCA survey

15 January 2015: The CMA has published documents for comment in relation to a PCA customer survey.
- PCA survey questionnaire notice (PDF, 146 KB) (https://assets.digital.cabinet-office.gov.uk/media/54b90155e5274a15b6000007/PCA_survey_questionnaire_notice.pdf) (16.1.15)
- Draft PCA customer survey questionnaire (PDF, 687 KB) (https://assets.digital.cabinet-office.gov.uk/media/54b9017c40f0b6158d00000f/draft_PCA_questionnaire.pdf) (16.1.15)
- PCA survey methodology notice (PDF, 157 KB) (https://assets.digital.cabinet-office.gov.uk/media/54b7a61840f0b6158d000009/PCA_Survey_Methodology_Notice.pdf) (15.1.15)
Market research agency appointment

22 December 2014: The CMA has appointed GfK to undertake a consumer survey.
- Survey notice (PDF, 193 KB) (https://assets.digital.cabinet-office.gov.uk/media/54981a77ed915d4c100002f5/Customer_survey_research.pdf) (22.12.14)
Invitation to comment on research agencies: Now closed

12 November 2014: As part of its investigation into the retail banking market, the CMA is considering engaging a market research agency to carry out research for PCAs customers and SME banking customers. We have identified a number of firms to undertake this research and comments are invited on potential conflicts of interest or any other restriction on the firms’ suitability to carry out the work.
- Invitation to comment on research agencies (PDF, 174KB) (https://assets.digital.cabinet-office.gov.uk/media/54632ed740f0b6131200001c/ITC_on_agencies_invited_to_tender.pdf) (12.11.14)
Issues statement

12 November 2014: The issues statement sets out the scope of the retail banking market investigation. It outlines initial theories on what might be adversely affecting competition and what the resulting effects could be for customers. It does not set out findings or conclusions.
- Issues statement (PDF, 303KB) (https://assets.digital.cabinet-office.gov.uk/media/5462302a40f0b6131200001a/Issues_statement.pdf) (12.11.14)
- Press release: Banking market investigation – appointment of group and issues statement (https://www.gov.uk/government/news/banking-market-investigation-appointment-of-group-and-issues-statement) (12.11.14)
Market investigation reference group appointed

12 November 2014: The CMA has appointed the market investigation group.

Alasdair Smith (https://www.gov.uk/government/people/alasdair-smith) (Chair), Tom Hoehn (https://www.gov.uk/government/people/thomas-hoehn), Philip Marsden (https://www.gov.uk/government/people/phillip-marsden), Jill May (https://www.gov.uk/government/people/jill-may), and Ed Smith (https://www.gov.uk/government/people/ed-smith).
- Investigation group appointment (PDF, 68.8KB) (https://assets.digital.cabinet-office.gov.uk/media/54622a9be5274a1301000021/Group_Appointment_Retail_Banking_Services.pdf) (10.11.14)
- Disclosures of interest (PDF, 91.8KB) (https://assets.digital.cabinet-office.gov.uk/media/546231f2e5274a1301000023/Disclosures_of_interest.pdf) (10.11.14)
Terms of reference
- Terms of reference (PDF, 133KB) (https://assets.digital.cabinet-office.gov.uk/media/545a981c40f0b6130e000011/Terms_of_reference_retail_banking.pdf) (06.11.14)
Case opened

Press release: Personal current account and small business banking face full competition investigation (https://www.gov.uk/government/news/personal-current-account-and-small-business-banking-face-full-competition-investigation) (06.11.14)

The CMA has also decided to conduct a review of the competition undertakings (https://www.gov.uk/cma-cases/sme-banking-undertakings-review) put in place following the Competition Commission’s report in 2002 into SME banking, in order to examine whether any change of circumstances since then warrant their being varied or terminated. This review will be conducted alongside the market investigation by a group composed of the same panel members as those conducting the market investigation.

Phase 1

6 November 2014: The CMA has announced its decision to launch an in-depth market investigation into the PCA and SME retail banking sectors, confirming its provisional decision of 18 July 2014.

Following a first phase assessment, the CMA has concerns that essential parts of the UK retail banking sector lack effective competition and do not meet the needs of personal consumers or SMEs.
- Press release: Personal current account and small business banking face full competition investigation (https://www.gov.uk/government/news/personal-current-account-and-small-business-banking-face-full-competition-investigation) (06.11.14)
- Final decision on market investigation reference (PDF, 763KB) (https://assets.digital.cabinet-office.gov.uk/media/545aa20bed915d138000001a/Decision-MIR-Final_14.pdf) (06.11.14)
- PCA and SME banking consultation - outcome and responses (https://www.gov.uk/government/consultations/personal-current-accounts-and-banking-services-to-smes) (06.11.14)
The phase 1 market study on SME banking was a joint project of the CMA and the Financial Conduct Authority (FCA) (http://www.fca.org.uk/news/market-studies/joint-fcacma-sme-banking-market-study).

Core documents
- PCAs and banking services to SMEs: provisional decision on MIR (PDF, 601KB) (https://assets.digital.cabinet-office.gov.uk/media/545a40d7e5274a1303000009/Banking_MIR_consultation_document_final.pdf) (18.07.14)
- Banking services to small and medium-sized enterprises: a CMA and FCA market study (PDF, 1,793KB) (https://assets.digital.cabinet-office.gov.uk/media/53eb6b73ed915d188800000c/SME-report_final.pdf) (18.07.14)
- SME market study annexes (PDF, 2,015 KB) (https://assets.digital.cabinet-office.gov.uk/media/53c8b1fced915d106b000006/140717_SME_Annexes.pdf) (18.07.14)
- Personal current accounts: market study update (PDF, 1,462 KB) (https://assets.digital.cabinet-office.gov.uk/media/53c834c640f0b610aa000009/140717_-_PCA_Review_Full_Report.pdf) (18.07.14)
- OFT’s Review of banking for small and medium-sized businesses (SMEs) in the UK: Update on progress (PDF, 119 KB) (https://assets.digital.cabinet-office.gov.uk/media/533550c5e5274a566000000b/sme-updates.pdf) (11.03.14)
- Market study notice: Personal current accounts (PDF, 119 KB) (https://assets.digital.cabinet-office.gov.uk/media/53c7eb0fed915d106b000004/MSN-Personalcurrentaccounts.pdf) xx-xxxx-xxxx)
- OFT’s letter to banks (PDF, 94.6 KB) (https://assets.digital.cabinet-office.gov.uk/media/533550eced915d693800000d/SME-letters.pdf) to assess overall levels of compliance with the behavioural undertakings (05.12.13)
- OFT’s September scoping paper (PDF, 350 KB) (https://assets.digital.cabinet-office.gov.uk/media/5335512ae5274a566000000d/OFT1507s.pdf) on SME banking (27.09.13)
- OFT’s Review of the personal current account market report (http://webarchive.nationalarchives.gov.uk/20140402142426/http://www.oft.gov.uk/shared_oft/reports/financial_products/OFT1005rev) (25.01.13)
- OFT programme of work on retail banking in the UK (http://www.oft.gov.uk/OFTwork/financial-and-professional/retail-banking/)
News releases
- Personal current accounts and small business banking not working well for customers (https://www.gov.uk/government/news/personal-current-accounts-and-small-business-banking-not-working-well-for-customers) (18.07.14)
- CMA announces programme of work on banking (https://www.gov.uk/government/news/cma-announces-programme-of-work-on-banking) (11.03.14)
- OFT update on SME banking market study (http://webarchive.nationalarchives.gov.uk/20140402142426/http://www.oft.gov.uk/news-and-updates/press/2014/13-14) (11.03.14)
- OFT announces market study on SME banking (http://webarchive.nationalarchives.gov.uk/20140402142426/http://www.oft.gov.uk/news-and-updates/press/2013/43-13) (19.06.13)