TCM0174020 - Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
Source: gov.uk (2025-09-04)


Standardised reference

Note: From 27th January 2021, there are no new claims to tax credits

Please ensure that the relevant standardised reference shown below is added to the end of the message. For more information see TCM0152090 (https://www.gov.uk/hmrc-internal-manuals/tax-credits-manual/tcm0152090)
- CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
- Compliance – ‘CxHx/PID/telephone number’
The introduction of the Department for Work and Pension’s (DWP) Universal Credit (UC) has begun. Specific household notes have been developed to enable clear identification of Stopping Tax Credit (STC) cases.

Current STC standardised messages

Codes start with
- TA (#TA)
- TC (#TC)
- TD (#td)
- TE (#TE)
- TG (#TG)
- TI (#TI)
- TL (#TL)
- TP (#TP)
- TR (#TR)
- TU (#TU)
- TY (#TY)
TA

Please ensure that the relevant standardised reference shown below is added to the end of the message.
- CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
- Compliance - ‘CxHx/PID/telephone number’
Message

Explanation

This note no longer used from 05 December 2017 - TA01 - Case received by Compliance Operational Risk Team.

Case received by Compliance Operational Risk Team to risk the case and carry out an intervention if necessary.

This note no longer used from 05 December 2017 - TA02 - Case risked, no risks identified.

Case risked by Compliance Operational Risk Team, no risks identified, compliance action complete.

This note no longer used from 05 December 2017 - TA03 - Intervention closed, information supplied proves risk/proves no risk* (delete as appropriate).

Case risked by Compliance Operational Risk Team, risks identified, intervention worked and any necessary action complete.

This note no longer used from 05 December 2017 - TA04 – STC High Risk following UC transition risk assessment.

This is a system generated note. Compliance will look at the claim to check if an intervention is required.

This note no longer used from 05 December 2017 - TA05 – Please do not make any amendments to claim (Year). Letter iss by Compliance DD/MM/YY. If cust wishes to discuss clm, adv to call phone number on the letter.

Compliance have concluded their enquiries and notified the customer. If the customer wishes to discuss the decision they should contact the number shown on their letter.

This note no longer used from 05 December 2017 - TA06 – No response from cust. Changes made* (*list changes made) based on evidence held.

The customer has failed to reply to our request for information. The claim has been amended using the evidence that we hold.

This note no longer used from 05 December 2017 - TA07 – Contacted cust for further information. Advised to supply by DD/MM/YY.

We have contacted the customer for further information. They need to supply the information by the date shown.

This note no longer used from 05 December 2017 - TA08 – UTC to customer. Reminder letter TCC265 issued.

We have been unable to contact the customer by phone to obtain the information that we need. We have sent a reminder letter to the customer.

This note no longer used from 05 December 2017 - TA09 – No reply to TCC*(*insert letter). Reminder letter TCC265 issued.

The customer has not replied to our letter requesting information. We have sent them a reminder letter.

This note no longer used from 05 December 2017 - TA10 – No response from cust. Changes already made that resolve previous risk(s). NFA necessary. Case closed.

The customer did not reply to our request for information, however, all risks cleared and there is no further action to take.

This note no longer used from 05 December 2017 - TA11 – Info rec’d from cust. Changes already made that resolve previous risk(s). NFA necessary. Case closed.

Customer has replied to our request for information, however, all risks have already been cleared and there is no further action to take.

This note no longer used from 05 December 2017 - TA12 – STC compliance case. BF until 1SD for action to be taken.

The customer has claimed Universal Credit (UC). We are awaiting for the First Specified Date (1SD to determine action to take regarding any risks).

This note no longer used from 05 December 2017 - TA13 – STC compliance case. BF awaiting case to be finalised

The customer has Claimed Universal Credit (UC). Awaiting the previous year (PY) claim to be finalised before any action is taken to determine any risks.

This note no longer used from 05 December 2017 - TA14 – STC compliance case. BF awaiting issue of IYS17 before any action taken

The customer has claimed Universal Credit (UC). We are awaiting the IYS17 notice to be issued before any action is taken.

This note no longer used from 05 December 2017 - TA15 – STC compliance case. BF until IYSD has passed for action to be taken

The customer has claimed Universal Credit (UC). We are waiting until the specified date has passed before any action Is taken.

This note no longer used from 05 December 2017 - TA16 – STC compliance case. BF awaiting issue of S16 for action to be taken

The customer has claimed Universal Credit (UC). We are waiting for the PY S17notice to be issued before we determine any action.

This note no longer used from 05 December 2017 - TA17 – No reply to TCC*(insert letter). Claim amended on info held (detail changes). Closing letter issued

The customer did not reply to our request for information. We have amended our records with the information that we hold and notified the customer by letter.

This note no longer used from 05 December 2017 - TA18 – Contact by phone to cust. Confirmed receipt of opening letter

We have confirmed with the customer that they have received their opening letter.

This note no longer used from 05 December 2017 - TA19 – Contacted cust. Confirmed they have not received opening letter. Copy issued

We have confirmed with the customer that they have not received their opening letter. to enquire into their claim. We have issued a copy.

Top of page (#Top)

TC

Please ensure that the relevant standardised reference shown below is added to the end of the message.
- CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
- Compliance - ‘CxHx/PID/telephone number’
Message

Explanation

TC01 - TC603 Award Declaration for 06/04/UY - DD/MM/YY (and TC828IYF ) manually issued, reply required by IYSD DD/MM/YY .

A manual TC603 Award Declaration (and a TC828 if overseas or family supplement case) requesting other member state benefit details has been issued

TC02 - TC828 not received. Duplicate TC828 issd BF DD/MM/YY.

TC828 requesting other member state benefit details has not been returned, duplicate TC828 issued

TC03 - TC697 issued to Clmt1/2 on (DD/MM/YY) to advise them to claim family benefits from (COUNTRY).

TC697 issued advising the customer to make a claim for other member state child benefits

TC04 - TC603 Award Declaration for 06/04/UY - DD/MM/YY received not signed / signed. No COC’s / COC defaulted to Yes / COC outstanding. TC603 captured. Income Ap1 £XXXX Ap2 £XXXX.

TC603 received and captured. Deleted as appropriate to indicate whether signed or not and whether SOC completed and COC outstanding

TC05 - contacted AP1/ AP2 by phone to confirm COC. COC(enter details) applied.

Contacted applicant by phone to confirm outstanding COC. COC applied

TC06 - TC664 issued to confirm COC. BF DD/MM/YY.

TC664IYF issued to applicant to confirm outstanding COC.

TC07 – COC (details DD/MM/YY) ceases entitlement before tax credit stop date DD/MM/YY - TC603 Award Declaration marked as not served. TC603 Award Declaration for 06/04/UY - DD/MM/YY manually re-issued, reply required by IYSD DD/MM/YY .

A HHBD has been reported with an effective date of before the tax credits stop date. TC603 marked as not served. Re-issued to reflect new UY period. Reply required by IYSD.

TC08 - no response to TC828. Child (NAME) (DOB) responsibility end date DD/MM/YY entered.

No response received to TC828. Child responsibility end date entered.

TC09 - TC664IYF not received. SOC defaulted to Y.

TC664IYF requesting outstanding COC information not received. Defaulted SOC to Yes.

TC10 –Customer (TC664IYF / HHN) conf no COC. SOC defaulted to Y.

TC664IYF received. / HHN contains COC information. Confirmed COC correct. SOC updated to Yes.

TC11 –Customer (TC664IYF / HHN DD/MM/YY) conf COC. COC applied (enter details). SOC defaulted to Y.

TC664IYF requesting outstanding COC received / HHN contains COC information. COC applied. SOC updated to Yes

TC12 - UY/PY debt unstable due to MR/Complaint/Appeal. BF DD/MM/YY

UY / PY debt is unstable due to a MR, Complaint or Appeal

TC13 - UY/PY debt unstable - within 30 days of Final Award Notice issue. BF DD/MM/YY

UY/PY debt unstable as within 30 days of Final Award Notice issue. BF DD/MM/YY

TC14 - Complex TC33 sent to DMB on DD/MM/YY for PY (YY/YY) WTC OPMT £XXXX CTC OPMT £XXXX. (and) for UY (06/04/UY - DD/MM/YY) WTC OPMT £XXXX CTC OPMT £XXXX.

TC33 sent to DMB containing UY and/or PY debt

TC15 - Appeal marker set/unset (delete as appropriate). Complex late appeals form completed for App 1/App 2 (delete as appropriate) and issued to DWP/DfC (delete as appropriate) on DD/MM/YYYY

Appeal marker set/unset. Complex late appeal form completed and issued to DWP/DfC to inform them to either suspend or unsuspend recovery

TC16 - Incorrect debt amount being informed to customer, and being presented to DWP/DfC (delete as appropriate) for collection

Incorrect debt amount is being transferred to DWP/DfC for collection and informed to the customer. This debt will be treated as 'unstable' to prevent incorrect information being given to the customer and transferred to DWP/DfC

TC17 - Pymt of £xxxx paid on DD/MM/YYYY, has been paid in error. Customer to be contacted shortly to explain what to do next

Incorrect payments have been made to some customers who have transferred to UC and have received a payment in error. These customers are being contacted to discuss what to do next.

TC18 - Payments team do not issue - No further entitlement due. DO NOT TRACE

No further manual payments to be made against this claim. No more entitlement.

TC19 - Payments team do not issue - No further entitlement, applicant has made a claim to UC. DO NOT TRACE

No further manual payments to be made against this claim. Customer has made a claim to Universal Credit

TC20 - All action taken relating to incorrect payment paid on DD/MM/YY. Debt now transferring to DWP

No further action will be taken as the debt is now being transferred to DWP for collection

TC21 - UC Debt cases where HMRC have made a decision to increase entitlement

UC Debt cases where HMRC have made a decision to increase entitlement. Operator to refer to line to take.

TC22 - Payment suspended due to transfer of Debt to DWP.

System generated note. UC Debt cases where HMRC have made a decision to increase entitlement. Suspension applied to stop payment being issued.

TC23 - Cross Award Recovery (CAR) case. The debt has been transferred to DWP

Cross Award Recovery (CAR) case. Debt transferred to DWP

TC24 - Debt pre apportioned by operator prior to transfer for DEA

Debt pre apportioned by operator prior to transfer for DEA

TC25 - Debt transferred to DWP for DEA

Debt transferred to DWP for DEA

TC26 (DD/MM/YY) – debt splits reapportioned

(DD/MM/YY) – debt splits reapportioned

Top of page (#Top)

TD

Please ensure that the relevant standardised reference shown below is added to the end of the message.
- CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
- Compliance - ‘CxHx/PID/telephone number’
Message

Explanation

TD01 - Do not process.

This is a system generated (pre-award) application note that indicates that the customer may potentially be claiming Universal Credit and tax credits at the same time. An entry on the Dual Provision worklist will be populated which the Stopping Tax Credits (STC) - Test and Learn team.

TD01 - Potential Universal Credit Dual Provision detected. Do not process.

This is a system generated (post award) household note that indicates that the customer may potentially be claiming Universal Credit and tax credits at the same time. An entry on the new Dual Provision worklist will be populated which will be worked by the Stopping Tax Credits (STC) - Test and Learn team.

TD02 - DD/MM/YY No Dual Provision identified, no further action.

We have confirmed with DWP that Universal Credit is not in payment and the tax credit claim can be processed/continue.

TD03 - DD/MM/YY UC for App1/App2* (*delete as appropriate) ended DD/MM/YY, amended effective date to DD/MM/YY. Do not backdate any earlier.

To prevent the customer from receiving Universal Credit and tax credits at the same time we have amended the effective date to prevent backdating a tax credit claim into a period of Universal Credit entitlement.

TD04 - DD/MM/YY Dual Provision identified for App1/App2* (*delete as appropriate), TC stop date DD/MM/YY applied.

We have confirmed with DWP that the customer is claiming Universal Credit (UC). There is no tax credit end date therefore we have applied an end date of the day before their UC started.

TD05 - DD/MM/YY App1/App2* (*delete as appropriate) has UC interest on rec’d date/in Re-claim until DD/MM/YY* (*delete as appropriate). Claim rejected.

We have confirmed with DWP that on the date we received a new tax credit claim, the customer was already claiming Universal Credit or was in a Re-claim period. We have rejected the claim.

This note no longer used from 05 December 2017 - TD06 - Original household end date of DD/MM/YY revised to tax credit stop date of DD/MM/YY as Dual Provision identified for App1/App2* (*delete as appropriate).

We have confirmed with DWP that the customer was claiming Universal Credit (UC) from an earlier date than their existing Household breakdown, therefore we have changed the end date to the day before their UC claim date.

This note no longer used from 05 December 2017 - TD07 - DD/MM/YY BF one day, TC stop date to be entered as dual provision identified.

We have confirmed with DWP that the customer is claiming Universal Credit (UC) but they have a period of tax credit entitlement. Model Office will use this note when they have to BF a claim overnight before they apply a household breakdown on a pre-award claim that we are going to award but restrict payment up to the day before UC claim date.

TD08 - DD/MM/YY BF awaiting pre-award/compliance/NINO VAL (delete as appropriate) action.

The Stopping Tax Credits (STC) - Test and Learn team will use this when they have BF’d a case and are waiting for information/action from other areas.

TD09 - DD/MM/YY requested UC dates for App1/App2* (*delete as appropriate), awaiting DWP reply.

There is a Dual Provision worklist entry for App1/App2 but backdating the tax credit claim further than the Universal Credit end date could result in Dual Provision

This note no longer used from 05 December 2017 - TD10 - No Dual Provision identified for App1/App2* (*delete as appropriate). If CoC’s rec’d require backdating do not backdate to any earlier than DD/MM/YY.

We have confirmed that there is no Dual Provision for App1/App2 but backdating the tax credit claim would result in Dual Provision.

This note no longer used from 05 December 2017 - TD11 - e-mail sent to DMB requesting debt figure. BF 3 working days.

We have sent an e-mail to Debt Management and Banking (DMB) to ask if the customer has any outstanding debt that can be recovered from their Universal Credit award.

This note no longer used from 05 December 2017 - TD12 - HMRC Referral Proforma returned to UC Debt management. Debt of £XX.XX notified.

We have sent the HMRC Referral Proforma to DWP informing them of the debt for previous finalised year’s overpayments and requested that they recover this from Universal Credit (UC).

This note no longer used from 05 December 2017 - TD13 - Reply received from DMB. No debt notified.

Debt Management and Banking (DMB) have confirmed that the customer does not have a current outstanding tax credit overpayment.

TD14 - UC Stop Notice has cleared the Dual Provision worklist entry.

We have created a Universal Credit (UC) stop notice which has cleared the 'POST' entry on the Dual Provision worklist.

TD15 - Restore attempted. Unable to restore due to Dual Provision. Emailed STC - Test & Learn Team (enter PI number).

A user has attempted to restore a terminated claim into a period of Universal Credit, this has been prevented and the case has been placed on the Dual Provision worklist for the Stopping Tax Credits (STC) - Test and Learn team to take Dual Provision restore action.

TD16 - Customer payment received whilst debt in transit to DWP.

This is an automated message to identify cases where a customer has made a payment when their debt is being transferred to DWP for collection.

This note no longer used from 10 May 2017 - TD17 – DD/MM/YYYY case referred to TALLO for further action (insert details of action requested and action already taken) - awaiting response.

Case requires further action – referred to TALLO.

This note no longer used from 10 May 2017 - TD18 – DD/MM/YYYY case referred to Complex for action.

Case requires further action – referred to complex team.

TD19 - SDP exception present. GSC override applied.

The Severe Disability Premium (SDP) exception is present. The Geographical Stepped Closure (GSC) override has been applied to allow the claim to be processed.

TD20 - Customer details stored. Awaiting evidence of SDP exception.

Details have been stored as we need further evidence to confirm that the customer fulfils the criteria for the Severe Disability Premium (SDP) exception.

TD21 - DWP Pre AP1 Referral - SDP exception present. GSC override applied.

New tax credit claim captured after receiving a referral from DWP. Customer satisfies SDP gateway criteria so Universal Credit claim made invalid before the first Assessment Period expires.

TD22 - DWP Post AP1 Referral - SDP exception present. GSC override applied.

New tax credit claim captured after receiving a referral from DWP. Customer satisfies SDP gateway criteria so Universal Credit claim made invalid after the first Assessment Period.

TD23 - Unable to reinstate Tax Credits using CR1380 action following a fraudulent UC claim. So as a contingency measure, a TC claim captured from day after UC Stop Notice date to ensure ongoing entitlement.

Where a fraudulent UC claim has been identified, the customer's Tax Credit claim will be re-instated from the the day after the UC Stop Notice date to ensure the entitlement is ongoing.

TD25 – Dual Provision case. S19 opening letter issued dd/mm/yy . Enquiry into entitlement from UC claim from dd/mm/yy. If customer calls contact JET on xx-xxxx-xxxx and transfer the call

Top of page (#Top)

TE

Please ensure that the relevant standardised reference shown below is added to the end of the message.
- CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
- Compliance - ‘CxHx/PID/telephone number’
Message

Explanation

TE01 - Change of circumstances [insert details of change] already considered and/or actioned

The change has already been made or been considered.

TE02 - TC664 issued for full CoCs details. CoC’s not yet dealt with. (Enter customer’s name and state what details are missing. Include BF date).

TC664 issued for full CoCs details. CoC’s not yet dealt with.

TE03 - TC664R issued (include BF date).

TC664R issued.

TE04 - CoCs not yet dealt with. Customer (insert name) has provided the following details (state the details of change given so far. Include date notified and the date(s) the change actually occurred if known).

CoCs not yet dealt with. Customer (insert name) has provided the following details (state the details of change given so far. Include date notified and the date(s) the change actually occurred if known).

TE05 - Customer provided CoC (state full details of change) on DD/MM/YY, change applied.

Customer provided CoC (state full details of change) on DD/MM/YY, change applied.

TE06 - Physical correspondence / RDC / CMA (delete as appropriate) records requested, case BF’d until doc’s received.

Physical correspondence / RDC / CMA (delete as appropriate) records requested, case BF’d until doc’s received.

TE07 - Change not applied. Change to customer’s or child’s DOB (delete as appropriate) referred to the M1 Mismatch Team.

Change not applied. Change to customer’s or child’s DOB (delete as appropriate) referred to the M1 Mismatch Team.

TE08 - Change not applied. *XX/XX (*insert year) change to death of a customer or child / change of gender (delete as appropriate) referred to TCO Priority 1 Team.

Change not applied. *XX/XX (*insert year) change to death of a customer or child / change of gender (delete as appropriate) referred to TCO Priority 1 Team.

Top of page (#Top)

TG

Please ensure that the relevant standardised reference shown below is added to the end of the message.
- CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
- Compliance - ‘CxHx/PID/telephone number’
Message

Explanation

This note no longer used from 05 December 2017 - TG01 - DD/MM/YY TC claim rejected, directed to UC Digital. Man TC601 iss’d.

The customer is no longer eligible to claim tax credits because they live in a Universal Credit area and tax credits are not available in their postcode area.

TG02 – DD/MM/YY MAN CAP.

The claim has been manually captured by PT Ops advisor. Customer has provided all their information.

TG03 – TC claim partially captured by PT Ops. Customer has not provided (*user to input the details)

PT Ops have captured a TC claim, however the customer was not able to supply all the relevant information shown in the message to fully capture.

This note no longer used from 05 December 2017 - TG04 - DD/MM/YY TC claim REJ. Postcode closed and no exceptions present, TC601U issd

TC claim rejected. Postcode closed and no Pension Credit Qualifying Age (PCQA) or child limit exception present.

TG05 - DD/MM/YY TC processed. Postcode closed and no exceptions present. GSC override applied.

TC processed. Postcode closed and no Pension Credit Qualifying Age (PCQA) or child limit exception present. Geographic Step Closure (GSC) applied.

TG06 - DD/MM/YYYY not eligible to claim TC. Postcode closed and no exceptions present

Not eligible to claim TC due to postcode closed and there is no Pension Credit Qualifying Age (PCQA) or child limit exception present.

Top of page (#Top)

TI

Please ensure that the relevant standardised reference shown below is added to the end of the message.
- CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
- Compliance - ‘CxHx/PID/telephone number’
Message

Explanation

TI01 - ‘UC Household Breakdown case, joint reply cannot be captured’ message present. Unable to take any further action.

‘UC Household Breakdown case, joint reply cannot be captured’ message present. Unable to take any further action.

TI02 - ‘There are no outstanding declarations for this household’ message present. Unable to take any further action.

‘There are no outstanding declarations for this household’ message present. Unable to take any further action.

TI03 - Duplicate Award Declaration passed to Stopping Tax Credits.

Duplicate Award Declaration passed to Stopping Tax Credits.

TI09 - Barcode Ref. XXXXX Superseded. AD sent to storage.

Award Declaration received, but it has been superseded by a later Award Declaration, which has not yet been received. The Barcode reference of the superseded Award Declaration will be shown in the note.

TI14 - PT Ops Referral recd - Customer reported HHBD DD/MM/YY system updated.

Customer has reported a HHBD to PT Ops after UC has already ended claim. Referral received via Stopping Tax Credits (STC) - Test and Learn team inbox requesting that change in circumstance is recognised and applied to claim.

Top of page (#Top)

TL

Please ensure that the relevant standardised reference shown below is added to the end of the message.
- CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
- Compliance - ‘CxHx/PID/telephone number’
Message

Explanation

TL01 - Enquiry sent to P1. Cust verified as deceased, further investigation req. Stop notice not applied.

An enquiry has been received which has been referred to the Priority 1 team as the customer has been verified as being deceased and further investigations are needed. Stop Notice has not been applied

TL02 - Enquiry sent to P1 for further investigation. Stop notice not applied as TC record shows cust as deceased.

An enquiry has been received which has been referred to the Priority 1 team as TC records show that the customer is deceased and further investigations are needed. Stop Notice has not been applied.

TL03 - TALLO removed DOD marker on TBS.

The TALLO has removed the DOD marker on Taxpayers Business Services (TBS).

This note no longer used from 30 June 2018 - TL04 - Customers clean claim does not cover the award period. Referral sent to Mismatch so That IYS17 is issued for the whole award period.

The customer has a clean claim which does not cover the whole of the award period. An IYS17 needs to be issued for the whole award period and a referral has been sent to Mismatch for action.

TL05 - Cust DOB incorrect. No CY entitlement, no corre will be issued.

The customer’s date of birth (DOB) is incorrect. There is no CY entitlement, no corre will be issued.

This note no longer used from 30 June 2018 - TL06 - No action required. Genuine NINO holder claiming UC. TC cust mismatched to this NINO.

Customer claiming Universal Credit and is the genuine NINO holder. The TC customer has been mismatched to this NINO – no action required.

This note no longer used from 30 June 2018 - TL07 - Stop notice cannot be applied until PY or earlier claim is finalised. Email sent to Mismatch. BF 1 week dd/mm/yy

Unable to apply a UC Stop Notice until PY or earlier awards are finalised. Email sent to Mismatch for action – b/ of 1 week to be applied.

This note no longer used from 30 June 2018 - TL08 - Cust record holds (incorrect DOB/ a different letter prefix at the end of the NINO/ incorrect spelling of name) (delete as appropriate), no CY entitlement so no corre will be issued. Cust now claiming UC.

Customer records hold incorrect information. Select the relevant reason by deleting inappropriate reason. No corre will be issued as no entitlement to CY, the customer is now claiming UC.

This note no longer used from 30 June 2018 - TL09 - Cust record holds incorrect info. Man corre marker applied (delete as appropriate). CY entitlement, mismatch referral made to issue corre with the correct cust details.

Customer records hold incorrect information/ man corre marker has been applied (delete as appropriate). There is CY entitlement and a referral is needed to Mismatch to issue corre to the customer with the correct information.

This note no longer used from 30 June 2018 - TL10 - No action required.

No action needed.

This note no longer used from 30 June 2018 - TL11 - PY or earlier claim needs to be finalised before the stop notice can be applied. Email sent to Mismatch team. BF 1 week dd/mm/yy.

Unable to apply UC stop notice until PY or earlier claims have been finalised. Referral sent to Mismatch team for action. Apply b/f of 1 week.

This note no longer used from 30 June 2018 - TL12 - Mismatch/P1 (delete as appropriate) action complete.

Referral previously sent to Mismatch or Priority 1 team who have now completed their action.

This note no longer used from 30 June 2018 - TL13 - Mismatch/P1 (delete as appropriate) not yet completed their action. BF 1 week dd/mm/yy

Referral previously sent to Mismatch/Priority 1 team – waiting for them to complete their action. Apply a b/f of 1 week.

This note no longer used from 30 June 2018 - TL14 - Duplicate referral sent to Mismatch/P1 (delete as appropriate) as no action has been taken. BF 1 week dd/mm/yy

Referral sent to Mismatch or Priority 1 team has not been actioned therefore a duplicate referral is issued. Apply a b/f of 1 week.

TL15 - P1 have confirmed DOD as correct. No further action required. Worklist item deleted.

Confirmation has been received from Priority 1 Team that Date of Death (DOD) is correct. No further action is required and the worklist item has been deleted.

This note no longer used from 30 June 2018 - TL16 - Cust record holds (a different letter prefix at the end of the NINO/ no prefix at the end of their NINO) (delete as appropriate), corre can be issued. Cust now claiming UC.

Customer records hold a different NINO – delete where appropriate. Customer is now claiming UC and we can issued corre to the customer.

TL17 - Cust record holds a different a different letter prefix at the end of the NINO. Request sent to match DWP data record. Cust now claiming UC.

Customer record holds a different NINO to one held by DWP. Request sent to software supplier to match data record. Customer is now claiming UC.

TL18 – DOB mismatch. Details referred to Delivery Assurance & Incident Management Team for further investigation.

The Delivery Assurance & Incident Management Team will investigate the mismatch and confirm with DWP that a Stop Notice should be created for the customer.

TL19 - Cust record holds an incorrect DOB. CY entitlement present, DOB corrected.

Customer record holds different DOB to one held by DWP. NTC corrected to match DWP record.

Top of page (#Top)

TP

Please ensure that the relevant standardised reference shown below is added to the end of the message.
- CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
- Compliance - ‘CxHx/PID/telephone number’
Message

Explanation

This note no longer used from 05 December 2017 - TP01 - NCMGP1/MGP1 received from UC for App1/App 2* on DD/MM/YY with UC COC’S/Eff* date DD/MM/YY (*delete as appropriate).

A notice has been received from DWP informing us to end tax credits because the customer has a Universal Credit start date.

This note no longer used from 05 December 2017 - TP02 - Original entitlement end date DD/MM/YY (date not changed/added Tax Credit stop date of DD/MM/YY* (*delete as appropriate).

A notice has been received from DWP informing us to end tax credits because the customer has a Universal Credit start date. We have updated this if appropriate.

This note no longer used from 05 December 2017 - TP03 - Original household end date of DD/MM/YY revised to tax credit end date of DD/MM/YY.

Tax credits had ended due to a household breakdown (HHBD). We have been notified by DWP that a claim for Universal Credit had been made prior to the HHBD so we have amended the HHBD date.

TP04 - TC entitlement ended as UC claim made.

Tax credits have stopped as a Universal Credit claim is now in payment.

This note no longer used from 05 December 2017 - TP05 - DD/MM/YY claim received on or after UC COC date DD/MM/YY, claim withdrawn, man rej notice TC601 issued.

Customer is in receipt of Universal Credit, the tax credit claim has been withdrawn and a manual rejection notice issued.

This note no longer used from 05 December 2017 - TP06 - NCMGP1/MGP1 received DD/MM/YY returned to DWP unactioned, missing/incorrect* (*delete as appropriate) information.

A notice has been received from DWP informing us to end tax credits because the customer has a Universal Credit start date. We have returned the notice to DWP as some of the information needed was missing or incorrect.

This note no longer used from 05 December 2017 - TP07 - Tax credit claim to be ended on DD/MM/YY (insert Tax Credit stop date).

A notice has been received from DWP informing us to end tax credits because the customer has a Universal Credit start date. The customer has a claim which is pre-award and once processed entitlement will be paid up to the Universal Credit start date minus one day.

This note no longer used from 05 December 2017 - TP08 - Duplicate MGP1/NCMGP1* returned to DWP (*delete as appropriate).

A duplicate stop notice was received and returned to DWP.

This note no longer used from 05 December 2017 - TP09 - MGP1/NCMGP1 received, do not take any further Dual Provision action.

A stop notice has been received. Do not take any further Dual Provision action.

This note no longer used from 05 December 2017 - TP10 - MGP1/NCMGP1 returned to DWP. Debt of £XX.XX/No debt notified* (*delete as appropriate).

The stop notice has been returned to DWP informing them of any debt for previously finalised year’s overpayments.

This note no longer used from 05 December 2017 - TP11 - MGP1/NCMGP1 received DD/MM/YY not within 30 days of Statement of Account. Restore not considered for UC migration case.

The Stop Notice was received outside the period in which we can auto restore. Restore not considered for Universal Credit migration case.

This note no longer used from 05 December 2017 - TP12 - Letter issued to App1/App2*(*delete as appropriate) to confirm PY income/circs for restore action. BF DD/MM/YY.

The Stop Notice was received within the period in which we can consider restore. Letter issued for further info.

TP13 - Restore information provided by App1/App2* (*delete as appropriate) by phone/letter* (*delete as appropriate). Restore action complete, CY award restored up to DD/MM/YY.

Restore information provided. Restore action complete, CY award restored.

This note no longer used from 05 December 2017 - TP14 - DD/MM/YY Tax Credit stop notice created with UC start date DD/MM/YY.

DD/MM/YY Tax Credit stop notice created with UC start date DD/MM/YY.

This note no longer used from 05 December 2017 - TP17 - Information letter issued to pathfinder customer.

Information letter issued to pathfinder customer.

TP30 – Customer contact (advisor to record details of the call and action taken)

This is used by contact centres to record the details of the call when the customer is claiming Universal Credit).

TP33 - Customer contact received. Claim already withdrawn

The customer has contacted us after 31st March so withdrawal can no longer be cancelled.

TP35 - Debt transfer temporarily paused due to COVID-19

Debt transfer temporarily paused due to COVID-19

TP80 - Removed from withdrawal exercise due to NTC uprating

If NTC uprating is applied and this puts the award into payment, the withrawal marker will be automatically removed and the award will continue

TP81 - Household selected for migration to UC, Secretary of State letter issued

DWP will give the customer a Secretary of State (SoS) letter to inform them that they have been selected for migration to UC.

TP82 - SDP customer identified by DWP from the scan

This will be automatically input by CapG when they match the claim from the DWP scan to a live claim on NTC

TP83 - Stop notice received for (NINO), (DoB), (UC start date)

Automatically populated on receipt of the stop notice from UCFS and pushed onto worklist/NTC Listing for back office to examine

TP84 - SDP customer UC stop notice ignored

Manually input once the Stopping Tax Credits (STC) - Test and Learn team have examined the claim from the worklist/NTC Listing if SDP is still in payment

TP85 - EOY Renewals Worklist Item(s) auto-deleted. Claim will be in-year finalised

Self-explanatory

TP86 - UC Stop Notice received. Renewals terminated CY award restored up to UC Start Date – 1

Self-explanatory

TP87 - Transitional Protection data re-sent to DWP due to operator action

Self-explanatory

TP88 - Transitional Protection data re-sent to DWP due to automated re-calculation

Self-explanatory

TP89 - New Stop Notice received. Claim will be in-year finalised

Self-explanatory

TP90 - TC entitlement ended as Migration Stop Notice received and claim to UC made

Self-explanatory

TP91 - TC entitlement ended as Termination Stop Notice received and claim to UC not made

Self-explanatory

TP92 - Household identified as suitable for ‘Move to UC’

Self-explanatory

TP94 – Transitional Provision data for children sent to DWP on [xx/xx/xxxx] for Applicant [x]

Automatically populated when automated processing collates and sends child data to DWP, once a customer has migrated to UC.

TP95 - Transitional Protection data sent to DWP

Self-explanatory

TP96 - Removed from withdrawal exercise

Self-explanatory

TP97 - Claim will be withdrawn 05/04/xx

Self-explanatory

TP98 - TC1180 sent to customer for withdrawal

Self-explanatory

TP99 - Claim has been withdrawn 05/04/xx

Self-explanatory

Top of page (#Top)

TR

Please ensure that the relevant standardised reference shown below is added to the end of the message.
- CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
- Compliance - ‘CxHx/PID/telephone number’
Message

Explanation

TR01 - DD/MM/YY TAM request rejected as out of time, issued TAM rej letter and returned UC rej letter to cust.

Treat as Made request has been rejected as the customer did not submit a new claim to Tax Credit’s in the allowed timescale.

TR02 - DD/MM/YY TAM request accepted, recd date amended to DD/MM/YY, eff date amended to DD/MM/YY.

Treat as Made has been accepted and the effective and received dates changed on a Pre-Award claim.

TR03 - DD/MM/YY TAM request accepted, eff date amended to DD/MM/YY.

Treat as Made has been accepted and the effective date changed on a Post-Award claim.

TR04 - DD/MM/YY TAM request accepted, eff date not amended as no earlier entitlement exists.

Treat as Made has been accepted, however we have not amended the effective date as there is no entitlement on an earlier date.

TR05 - DD/MM/YY TAM request rec’d further info required, issued TC664 to cust requesting (*insert missing info here*).

We have received a Treat as Made request and have issued a TC664 to the customer requesting further information in order for us to look at the Treat as Made request.

TR06 - DD/MM/YY Unable to process TAM request as no to request for information.

We have been unable to process Treat as Made request as the customer did not reply to our requests for information required to process the Treat as Made request

TR16 - Pension credit added. Info provided by DWP. Claim corrected ready for move to UC/PC

Pension credit added. Info provided by DWP. Claim corrected ready for move to UC/PC

TR17- End of Tax Credits: Future HH End date applied of 05/04/25. Payments recalculated up to 05/04/25 only

TR19 - CR394 Account Review applied and overpayment for tax year ending xx-APR-xx balances with account balance for NINO – AA999999A

Top of page (#Top)

TU

Please ensure that the relevant standardised reference shown below is added to the end of the message.
- CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
- Compliance - ‘CxHx/PID/telephone number’
Message

Explanation

TU01 – IYS17 W/L processed* (*user to input details used to process IYS17)

We have finalised the customers tax credit award using the information shown in the note.

TU02 – UTC x 3. TC664IYF issued to cust to confirm details* (*user to input details requested)

We have tried to contact the customer by phone three times without success. We have written to them to confirm that the information they have provided is correct or to obtain any missing information needed.

This note no longer used from 20 September 2017 TU03 – IYS17 W/L processed. RTI figures annualised but within limits. Cust fig of £xx.xx used

The customer provided income figures that differ to the figure held on Real Time Information (RTI) however the amount is within the allowed tolerance so we have used the customers figure.

This note no longer used from 20 September 2017 TU04 – UTC x 3 issued. TC664 issued for missing information* (*user to input the information requested). Transferred to BF MU.

We have tried to contact the customer by phone three times without success. We have written to them to provide the missing information.

TU05 – IYS17 W/L processed. Cust *inc/other inc (*delete as appropriate) fig challenged against RTI fig. Cust advised that RTI fig of £xx.xx to be used. TC2001 iss'd.

The customer has provided an income figure that is lower than the Real Time Information (RTI) figure. We have told the customer that we are using the RTI figure to finalise their claim.

This note no longer used from 20 September 2017TU06 – IYS17 W/L processed. Cust *inc/other inc (*delete as appropriate) fig challenged against RTI fig. Cust gave new figure of £xx.xx to be used.

The customer has provided an income figure that is lower than the Real Time Information (RTI) figure. The customer has confirmed the new figure which we have used to finalise their claim.

This note no longer used from 20 September 2017 TU07 – Cust *inc/other inc (*delete as appropriate) fig challenged against RTI fig. Cust advised that IYS17 fig £xx.xx will be used.

The customer has provided an income figure that is lower than the Real Time Information (RTI) figure. The customer has provided an acceptable reason to use the income figure that they have provided to finalise their claim.

This note no longer used from 20 September 2017 TU08 – IYS17 W/L processed. TC664 iss req *income/other income (*delete as appropriate). Reply rec’d. Cust fig of £xx.xx used as equal to, or more than RTI.

The customer has provided their income figure to finalise their claim. We have used this figure because it is either equal to or higher than the Real Time Information (RTI) figure)

This note no longer used from 20 September 2017 TU09 – IYS17 W/L processed. TC664 iss req *inc/other income. Reply rec’d. Cust fig lower than RTI but within limits. IYS17 fig of £xx.xx input.

The customer has provided their income figure which is lower than the Real Time Information (RTI) figure. We have used their figure because it is within the income tolerances allowed.

TU10 – IYS17 W/L processed. No reply to TC664IYF iss requesting *inc/other inc (*delete as appropriate). RTI fig of £xx.xx input.

The customer has not replied to our request to confirm their income. We have used the Real Time Information (RTI) figure that we hold to finalise their claim.

TU11 – IYS17W/L processed. *Successful telephone call/reply to TC664IYF (*delete as appropriate). Cust provided satisfactory explanation for the difference. Cust fig of £xx.xx input.

The customer has provided a satisfactory explanation for the income discrepancy. We have used the customers figure to finalise their claim.

TU12 – IYS17 W/L processed. Cust could not provide a replacement income fig. * RTI fig of £xx.xx/£0 (*delete as appropriate) input.

The customer has not provided a replacement income figure. We have used the Real Time Information (RTI) or £0 to finalise their claim.

TU13 – Previous COC’s held. IYS17 disregarded and marked as not served. New IYS17 issued with correct circs.

The original IYS17 notice has been disregarded due to a change of circumstances. We have issued a new notice with the correct circumstances.

This note no longer used from 20 September 2017 TU14 –IYS17 W/L processed. TC664 iss to confirm SOC. No COC’s reported. SOC checked ‘Y’.

We have written to the customer to provide details of their change of circumstances that they have indicated on their award review declaration.

TU15 - IYS17 W/L processed. All worklist items cleared. IYS17 finalised.

We have cleared all entries on the worklist and finalised the customers claim.

This note no longer used from 20 September 2017 TU16 - IYS17 W/L processed. TC664 iss to confirm SOC. COC’s reported and updated (user to supply details of change). SOC checked ‘Y’

NTC shows that we have recently updated a change of circumstance. We have written to the customer to ask if there have been any further changes since this as they have indicated a change of circumstance on their award review.

TU17 - IYS17 W/L processed. *Successful telephone call/TC664IYF iss (*delete as appropriate) for acceptable inc fig. Cust supplied inc fig of £xx.xx.

We contacted the customer to confirm their correct income. We have updated our records with the income shown.

TU18 - IYS17 W/L processed. No reply to TC664IYF iss requesting acceptable inc fig. Unacceptable inc fig removed. * RTI fig of £xx.xx/£0 (*delete as appropriate) input.

We wrote to the customer to confirm their correct income. We did not receive a reply. We have removed the unacceptable income figure and finalised their claim.

TU19 - IYS17 W/L processed. *Successful telephone call/TC664IYF iss (*delete as appropriate) to confirm inc. Cust supplied new inc of £xx.xx.

We contacted the customer to confirm their income. The customer has provided a new figure and we have finalised their claim using the income shown.

This note no longer used from 20 September 2017 TU20 - IYS17 W/L processed. TC664 iss to confirm income fig. Reply rec confirming income of £xx.xx.

We wrote to the customer to confirm their income figure. The customer replied with the income shown.

TU21 - IYS17 W/L. Unprocessed IYS17 worklist item present. 7 day BF applied to allow Unprocessed IYS17 worklist action.

The case is present on the IYS17 Unprocessed worklist. BF 7 days to allow IYS17 Unprocessed action.

TU22 - IYS17 W/L processed. Unprocessed COC’s worklist item cleared, change made.

The IYS17 Unfinalised worklist item contained an Unprocessed Change of Circumstances. The change of Circumstances has been applied and the Unprocessed Change of Circumstances worklist entry has been deleted

TU23 - IYS17 W/L. Unprocessed COC’s worklist item. Unable to confirm change TC664IYF issued BFDD/MM/YY.

The IYS17 Unfinalised worklist item contained an Unprocessed Change of Circumstances. The customer could not be contacted by phone to confirm the changes, a TC664IYF has been issued.

TU24 - IYS17 W/L processed. Unprocessed COC’s worklist item. No response to TC664IYF, change made based on information we hold.

The IYS17 Unfinalised worklist item contained an Unprocessed Change of Circumstances. The customer did not respond to a TC664IYF, changes have been made based on the information we hold.

TU25 – IYS17 W/L processed. Auto COC case. Customer confirmed income we hold.

Contacted the customer by phone. Customer confirmed income figures we hold as correct.

TU26 – IYS17 W/L processed. Auto COC case. Customer unable to confirm income, finalised on income we hold.

Contacted the customer by phone. Customer was unable to confirm income figures we hold are correct. Advised we will use the income figures we hold to finalise their claim.

TU27 - 'Auto COC W/L entry cleared. UTC with customer. Processed on RTI/info held'

Unable to contact the customer by phone to confirm the income figures we hold are correct. Claim finalised on income figures we hold

TU28 – Compliance case. No action taken on IYS17 W/L. Entry deleted

HHN indicate ongoing ID Fraud or Organised Fraud compliance activity ongoing, worklist entry deleted

TU29 – RLS case IYSD not passed. BF 7 days

We wrote to the customer to confirm their income details. The TC664IYF was returned RLS. No new address can be traced. BF until 7 days and then attempt to retrace address again.

This note no longer used from 10 May 2017 TU30 – Multi Years Unfinalised case, UY cannot be finalised. Case transferred to Multi Years Unfinalised BAU team.

The IYS17 worklist items contains multiple unfinalised years. UY cannot be finalised until all previous years are finalised. Case transferred to Multi Years Unfinalised BAU team for action.

TU31 - IYS17 W/L processed. No reply to TC664IYF. Cust has not provided a UY (Emp/SE/TSSB) inc fig. *RTI fig of £xx.xx/£0 (*delete as appropriate) input.

We wrote to the customer regarding a blank income field. Customer has not provided an income figure. IYS17 updated with RTI data if available, otherwise £0.

This note no longer used from 20 September 2017 TU32 - TC664IYF received. Reason for difference between customer supplied UY income and RTI not accepted. TCC50 issued for further information. BF (DD/MM/YY).

TC664 received regarding the difference between customer supplied income and RTI income - not satisfied with customer explanation, TCC50 issued

This note no longer used from 20 September 2017 TU33 - successful telephone call re blank income field. Customer confirmed UY (Emp/SE/TSSB) income £XXXX. IYS17 updated.

Phoned customer regarding blank income field, customer provided new figure. IYS17 updated.

This note no longer used from 20 September 2017 TU34 - Successful telephone call. Reason for difference between customer supplied UY income and RTI not accepted. TCC50 issued for further information. BF (DD/MM/YY).

Phoned customer regarding the difference between customer supplied income and RTI income - not satisfied with customer explanation, TCC50 issued

This note no longer used from 20 September 2017 TU35 - successful telephone call re incorrectly formatted income field. Customer confirmed UY (Emp/SE/TSSB) income £XXXX. Incorrectly formatted figure removed, IYS17 updated.

Phoned customer regarding incorrectly formatted income field, customer provided new figure. IYS17 updated.

This note no longer used from 20 September 2017 TU36 - no reply to TC664IYF, required info not in HHN, SOC defaulted to Y and declaration updated with (RTI £XXXX / £0) declaration processed.

No response to TC664IYF – declaration updated, SOC defaulted to Y and RTI/£0

TU37 - Final Award Notices issued to Clmt (1&2) for XX/YY . Inc used for Sees Calcs £XXXX.00. WTC Award £X.00 & £X.00 Pd, CTC Award £X.00 & £X.00 Pd, WTC OP £X.00 and CTC OP £X.00.

UY and or PY debt identified

TU38 - IYS17 W/L processed. *TC664IYF/HHN DD/MM/YY/Tel call DD/MM/YY (*delete as appropriate). COC applied (enter details). SOC defaulted to Y.

TC664IYF requesting outstanding COC received/HHN contains COC information/successful Tel call made. COC applied. SOC updated to Yes

TU39 - IYS17 W/L processed. *TC664IYF/HHN DD/MM/YY/Tel call DD/MM/YY (*delete as appropriate). Cust confirmed no COC. SOC defaulted to Y.

TC664IYF received/HHN contains COC information/ successful Tel call made. Confirmed COC correct. SOC updated to Yes.

TU40 – DD/MM/YYYY – IY Unfinalised Multi Years case – (insert award period). Unable to finalise on system as 2SD (insert date) has now passed, referred to Multi-years Unfinalised SPOC

Case has been identified as being IY Unfinalised multi-year case. We are unable to finalise on system as 2SD has now passed – case referred to Multi-years Unfinalised SPOC

TU41 – DD/MM/YYYY – IY Unfinalised Multi Years case – (insert award period), referred to Multi-years Unfinalised SPOC

Case has been identified as being IY Unfinalised multi-year case. Case referred to Multi-years Unfinalised SPOC

TU42 – IYS17 W/L processed. No reply to TC664IYF. Required info not in HHN, SOC defaulted to Y.

No response to TC664IYF. Declaration updated, SOC box defaulted to Y

TU43 - DD/MM/YYYY case referred to TALLO for further action (insert details of action requested and action already taken) - awaiting response

Case requires further action – referred to TALLO

TU44 - DD/MM/YYYY case referred to Complex for action

Case requires further action – referred to Complex team

TU45 - Incorrect SD applied to IYS17. Awaiting fix.

A small number of cases have been identified which show an incorrect specified date (SD) on the IYS17. These cases are currently awaiting a fix.

TU46 - Incorrect award end date displaying on TC603UR. Awaiting fix

A small number of cases have been identified which show an incorrect award end date on the TC603UR. These cases are currently awaiting a fix.

TU72 - Historic IYF exercise. (App1/App2) Customer contacted as they have not received Payment/payout voucher not received/expired/or damaged (delete as appropriate) Passed to relevant team. GRPxx/Tmx/Initials

TU73 - IYS17 already finalised. Transferred to Worked & Cleared MU298433

Top of page (#Top)

TY

Please ensure that the relevant standardised reference shown below is added to the end of the message.
- CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
- Compliance - ‘CxHx/PID/telephone number’
Messages

Explanation

This note no longer used from 05 December 2017 TY01 - DD/MM/YY. YP (insert name) removed as resp ended on DD/MM/YY using information (already held)*(provided by the customer)*” (*Delete as appropriate).

YP (insert name) removed as resp ended on DD/MM/YY using information (already held)*(provided by the customer)*” (*Delete as appropriate).

This note no longer used from 05 December 2017TY02 - DD/MM/YY TC664 issued to customer requesting child responsibility information.

TC664 issued to customer requesting child responsibility information.

This note no longer used from 05 December 2017 TY03 - DD/MM/YY. No response to TC664 - YP removed as responsibility ended on DD/MM/YY using information already held.

No response to TC664 - YP removed as responsibility ended on DD/MM/YY using information already held.

Top of page (#Top)