Information required from registered providers
Source: gov.uk (2025-03-11)

The information required by the Regulator of Social Housing and the deadlines for submission.

The regulator’s information requirements

We need to collect and hold reliable information (both in data returns and other documentation) so that we can undertake our functions. We use information gathered to assess compliance with our regulatory framework and to produce statistical information. We are committed to minimising the burden of our information requirements by using data and information providers already collect and collate as part of their routine business activity.

We expect providers to produce the information and documents we require in a timely fashion. Where we have evidence that information of any nature has not been submitted or is late, incomplete, or inaccurate, we may reflect this in our judgement of a provider’s compliance with the regulatory standards. In particular, but not exclusively, we may consider it evidence of a breach of the specific expectation in the Governance and Financial Viability Standard (https://www.gov.uk/government/publications/governance-and-financial-viability-standard) to communicate with us in an accurate and timely manner, including through regulatory returns.

The tables below set out a summary of our routine data requirements and the deadlines for submission. There are different requirements for local authorities; for those private providers that own fewer than 1,000 social housing units and for those that own 1,000 units or more.

In March we wrote to all chief executives (https://www.gov.uk/government/collections/letters-to-registered-providers-data-requirements) to confirm our data requirements. These letters detailed the requirements for:
- private providers with 1,000 or more units (large providers),
- those with fewer than 1,000 units (small providers)
- local authority registered providers.
Providers must refer to guidance materials on NROSH+ for more information about these returns and the exact deadlines set for their organisation.

Please note that the deadlines outlined below are the latest date by which data should be submitted to us, however we encourage providers to submit their returns earlier within the submission timeframe wherever possible.

Data returns for registered providers

Tenant satisfaction measures

The government’s ‘The Charter for Social Housing Residents: Social Housing White Paper’, published in November 2020, set an expectation that the Regulator of Social Housing would bring in a set of Tenant Satisfaction Measures.

In September 2022, following a consultation on the introduction of TSMs, we published a Decision Statement which set out our decision on the final TSMs.

The TSMs are a core set of performance measures against which all providers must publish their performance. They are a requirement of the ​Transparency, Influence and Accountability Standard (including Tenant Satisfaction Measures) (https://www.gov.uk/government/collections/transparency-influence-and-accountability-including-tenant-satisfaction-measures).

From 1 April 2023 all registered providers that own relevant social housing stock must calculate and publish all TSMs on an annual basis following the TSM technical requirements and TSM tenant survey requirements set out by us and in accordance with the ​Transparency, Influence and Accountability Standard (including Tenant Satisfaction Measures) (https://www.gov.uk/government/collections/transparency-influence-and-accountability-including-tenant-satisfaction-measures).

All registered providers that own 1,000 or more units of the relevant social housing stock must annually submit information relating to their performance against the TSMs to us.

The TSM Return will open on or shortly before 1 April 2025 and providers should submit their returns on or before the deadline of 30 June 2025. Guidance for the TSM Return is available on NROSH+ (https://nroshplus.regulatorofsocialhousing.org.uk/).

Regulatory documents

Disposal notifications

From 6 April 2017 private registered providers must notify the regulator about some types of disposals they have made. Further information about the requirements is available on the Notifications about disposals page (https://www.gov.uk/government/publications/notifications-about-disposals). Disposal notifications must be submitted through NROSH+ (https://nroshplus.regulatorofsocialhousing.org.uk) where a standard form is available.

Organisation and contact information

The NROSH+ website requires your organisation to enter and maintain a suite of organisational and contact details. It is the responsibility of each individual provider to ensure that this contact information is kept updated and accurate throughout the year. This is important because we use this information to contact your organisation on regulatory matters.

Health and safety lead

Under section 126C(2) of the Housing and Regeneration Act 2008 (the Act), all registered providers are required to:

a) notify the regulator of the name and contact details of its designated health and safety lead, and

b) publish that information.

The role of the health and safety lead is defined in sections 126A and 126B of the Act.

All registered providers must notify the regulator of the name and contact details of its designated health and safety lead through the contact details section in NROSH+ and publish this information. Registered providers must keep this information up to date. Any changes to this information must be made as soon as is reasonably possible or at a minimum within 2 weeks of the change happening. When publishing this information registered providers must ensure that they do so in accordance with the requirements of our standards.

How registered providers should submit information

We collect data from registered providers through NROSH+ (https://nroshplus.regulatorofsocialhousing.org.uk). NROSH+ is a website portal for all registered providers to submit their annual data returns and the information and supporting documents, which we require so we can regulate them effectively.

As a provider, it is essential that you supply accurate and timely data – the data returns are an important way in which we monitor big financial risks and regulate the sector. Further guidance on submitting NROSH+ data returns is provided on the NROSH+ website. Guidance on submitting annual accounts and audit management letters is provided below.

Annual accounts and audit management letters

The process for submitting annual accounts and audit management letters, including the potential regulatory action for those that submit them late, is detailed in this guidance (https://www.gov.uk/guidance/guidance-to-all-private-registered-providers-on-submitting-annual-accounts).

How to use NROSH+

To use NROSH+ effectively, it is important that you:
- log into the NROSH+ website (https://nroshplus.regulatorofsocialhousing.org.uk)
- keep your contact and organisational information up-to-date – this is important as we regularly inform providers on any changes to our data collection process using the contact details logged in NROSH+
- use the latest templates for each return to prepare and submit data
- use the guidance provided on the NROSH+ site (https://nroshplus.regulatorofsocialhousing.org.uk)
- submit data as early as possible, within the survey period.
Queries about NROSH+

Send any questions about using NROSH+ to the Referrals and Regulatory Enquiries team xxx@xxx.xx (mailto:xxx@xxx.xx) and xx-xxxx-xxxx.

Further information

Read about how to Register and de-register as a provider of social housing.

See the Current registered providers of social housing page (https://www.gov.uk/government/publications/registered-providers-of-social-housing) for a list of registrations and de-registrations.

Privacy notice

The regulator is committed to protecting your privacy and the security of your personal data. Please read our privacy notice (https://www.gov.uk/guidance/regulator-of-social-housing-privacy-notice) to find out more about how we do this.