Community Pharmacy Workforce Survey
Source: data.gov.uk (2025-06-27)

Community Pharmacy Workforce Survey. The Community Pharmacy Aggregated Dataset represents a quantitative overview of the entire community pharmacy workforce, undertaken in 2017, 2021, 2022, 2023 and 2024

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Community pharmacy workforce survey

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- Community pharmacy workforce survey FAQs (/our-work/pharmacy/community-pharmacy-workforce-survey/community-pharmacy-workforce-survey-faqs)
The community pharmacy workforce survey is an annual survey that collates workforce data from community pharmacy contractors and provides insights that support the planning and delivery of services in community pharmacies, for the benefit of patients and the public.

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The community pharmacy workforce survey (CPWS) 2025 launches Monday 22 September 2025 and will close at 11:59pm on Friday 21 November 2025.

The NHS Business Services Authority (NHSBSA) will be delivering this year’s survey. They will contact all NHS community pharmacies in England, either directly, or in the case of large multiples via their head office, with their unique link to complete the survey.

Pharmacy contractors can also access the CPWS through manage your service (MYS) (https://www.nhsbsa.nhs.uk/mys).

Benefits of the survey
- the insight provided by the 2024 survey collection is helping NHS England, employers and stakeholders to inform future investment in education and training, and effective workforce planning, across all sectors of pharmacy
- the 2024 survey data (https://www.data.gov.uk/dataset/09aa8f38-547a-46b7-a117-2cb710ad939b/https-www-hee-nhs-uk-our-work-pharmacy-community-pharmacy-workforce-survey) set helps to raise the visibility of community pharmacy as a vital part of integrated care systems and supports ongoing commitment to develop the whole pharmacy workforce
- the 2025 survey will maintain an approach to data collection consistent with previous surveys, focusing on the number of staff, the number of full-time equivalents (FTE) and any vacancies in each of ten staff categories employed in community pharmacy
Background

NHS England, commissioned the first community pharmacy workforce survey across England in 2017. From 2021 this survey has been repeated annually to help understand the size and make-up of the community pharmacy workforce and to support NHS England Workforce Training and Education directorate (formerly HEE) and partners to inform future planning and investment decisions.

The focus is on the number of staff (head count), the number of FTE and vacancies in each of ten staff categories employed in community pharmacy.

The previous surveys demonstrated the value of obtaining a meaningful dataset, to inform future planning and system investment decisions in relation to the community pharmacy workforce across the NHS in England.

From 1 October 2022, new regulations laid out by the Department of Health and Social Care (DHSC) required pharmacy contractors to complete an annual workforce survey.

This requirement recognises the priority the NHS places on the community pharmacy workforce, and the importance of collecting consistent, accurate data to support effective workforce planning.

View the regulations which have been laid in Parliament (https://www.legislation.gov.uk/uksi/2022/930/made).

Read more about the terms of service changes on the community pharmacy England website (https://psnc.org.uk/our-news/terms-of-service-changes-patient-satisfaction-and-workforce-surveys/).

Frequently asked questions

Find out more about the community pharmacy workforce survey in our frequently asked questions (/our-work/pharmacy/community-pharmacy-workforce-survey/community-pharmacy-workforce-survey-2022-faqs).

Find out more about previous surveys in the related documents below.

Related Documents
- Community Pharmacy Workforce Survey 2024 Key findings (.pdf) 216.28 KB (/sites/default/files/documents/Community%20Pharmacy%20Workforce%20Survey%202024%20Key%20findings.pdf)
- Community Pharmacy Workforce Survey 2023 Key findings (.pdf) 191.26 KB (/sites/default/files/documents/Community%20Pharmacy%20Workforce%20Survey%202023%20Key%20findings.pdf)
- The Community Pharmacy Workforce Survey 2022 Key findings presentation (.pdf) 223.55 KB (/sites/default/files/documents/The%20Community%20Pharmacy%20Workforce%20Survey%202022%20Key%20findings%20presentation.pdf)
- The Community Pharmacy Workforce in England 2021 - Survey report (.pdf) 1.21 MB (/sites/default/files/documents/The%20Community%20Pharmacy%20Workforce%20in%20England%202021%20-%20Survey%20report_0.pdf)
- The Community Pharmacy Workforce in England 2017 - Survey report (.pdf) 1.25 MB (/sites/default/files/documents/The%20Community%20Pharmacy%20Workforce%20in%20England%202017%20-%20Survey%20report_2.pdf)
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