Our contact with you
Source: gov.uk (2025-08-08)

This page includes guidance on how the Public Sector Fraud Authority may contact you.

Bounce Back Loan Recovery Letters

The Public Sector Fraud Authority (PSFA), part of the UK Government, is responsible for managing fraud and associated error against the UK public sector. The PSFA acts as an agent for government departments and public bodies that have incurred losses which may be due to fraud.

The PSFA is currently working with lenders to seek recovery of Bounce Back Loans that recipients may not have been entitled to.

If you have received a letter from us

If you have received a letter from us, email us at: xxx@xxx.xx (mailto:xxx@xxx.xx)

The subject heading of the letter should read as your name stated on the letter followed by the reference number in the top right hand corner of your letter. (Example subject line: Joe Bloggs 12346).

Within the email you should respond to the requests outlined in your letter.

The team will confirm receipt, following which a member of our team will respond to the content of your email.

If you need information in a different format

Our letters are available in accessible formats. You might need an alternative format if:
- you’re visually impaired
- you have another condition which makes standard print difficult
Please email us at xxx@xxx.xx (mailto:xxx@xxx.xx) and outline your requirements.

Please only contact our Enforcement Investigations email address if you have received a letter from us. If you have a more general enquiry for the Public Sector Fraud Authority, email our central team at xxx@xxx.xx (mailto:xxx@xxx.xx)

Check if your letter is real

Our initial letters will never include:
- Contact email addresses,
- Contact phone numbers,
- Links to websites,
- Bank account or payment details.
How to spot a phishing email, fake text or fake letter

Don’t forget that if you contact us, we’ll only email you through an official government email address, ending with ‘gov.uk’.

If you’ve seen or received something that doesn’t feel right, STOP!
- break the contact – don’t reply, respond, click on any links, or make any payments
- check if it’s genuine - contact us using the details above only;
Reporting fraud

Whether you’ve seen something suspicious or been a victim of fraud, you should always report it. Providing details of what happened will help the police crack down on the criminals and could prevent the same thing happening to others.

If you’ve been scammed, defrauded or experienced cyber crime, report it to Action Fraud (https://www.actionfraud.police.uk/) online or by calling xx-xxxx-xxxx.

Avoid other websites, emails and phone numbers that imitate government services

Some websites, emails or phone numbers look like they’re part of an official government service when they’re not. Some make you pay for things that would be free or cheaper if you used the official government service.

Search on GOV.UK (https://www.gov.uk/search) to find official government services and phone numbers.

For further guidance and support

For further information on how to protect yourself, spot fraud, and report fraud visit HM Government’s Stop! Think Fraud advice pages here: https://stopthinkfraud.campaign.gov.uk/