Northwood Complex Care
Source: gov.uk (2025-11-10)

We, the undersigned, commit to honour the Armed Forces Covenant and support the Armed Forces Community. We recognise the value Serving Personnel, both Regular and Reservists, Veterans and military families contribute to our business and our country.

The Armed Forces Covenant

An enduring covenant between the people of the United Kingdom, Her Majesty’s Government and all those who serve or have served in the Armed Forces of the Crown and their families

The first duty of Government is the defence of the realm. Our Armed Forces fulfil that responsibility on behalf of the Government, sacrificing some civilian freedoms, facing danger and, sometimes, suffering serious injury or death as a result of their duty. Families also play a vital role in supporting the operational effectiveness of our Armed Forces. In return, the whole nation has a moral obligation to the members of the Naval Service, the Army and the Royal Air Force, together with their families. They deserve our respect and support, and fair treatment.

Those who serve in the Armed Forces, whether Regular or Reserve, those who have served in the past, and their families, should face no disadvantage compared to other citizens in the provision of public and commercial services. Special consideration is appropriate in some cases, especially for those who have given most such as the injured and the bereaved.

This obligation involves the whole of society: it includes voluntary and charitable bodies, private organisations, and the actions of individuals in supporting the Armed Forces. Recognising those who have performed military duty unites the country and demonstrates the value of their contribution. This has no greater expression than in upholding this Covenant.

Section 1: Principles of the Armed Forces Corporate Covenant

1.1 We Northwood Complex Care will endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are:
- no member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen;
- and in some circumstances that special treatment may be appropriate especially for the injured or bereaved.
Section 2: Demonstrating our commitment

2.1 Northwood Complex Care recognises the value serving personnel, reservists, veterans and military families bring to our business. We will seek to uphold the principles of the Armed Forces Covenant, by pledging to the following:
- Armed Forces Day
- Armed Forces Charities
We also pledge the following:

Actively promoting the Armed Forces among residents families, staff, and visitors, including the prominent display of VFF encouragement displays throughout our facility. Funds raised have been used to establish a remembrance garden on our grounds, where we also exhibit artwork and crafts created by our residents and community volunteers. Providing employment support to members of the Armed Forces Community by engaging, encouraging, and assisting individuals of all ages within our team. We are dedicated to sharing work experiences and fostering a supportive environment, including the employment of Service spouses and partners. We partner with the Forces Families Jobs Forum (https://www.forcesfamiliesjobs.co.uk/) and offer flexible leave arrangements before, during, and after a partners deployment. Offering monthly and annual health checks to residents, as well as weekly wellbeing-assisted therapy sessions provided by qualified professionals, in addition to supporting daily healthy activities. Ensuring residents feel at home by facilitating regular engagement with familiar and trusted representatives from within our organisation. Providing ongoing staff training and promoting active participation in resident-related activities. Communication is disseminated through staff meetings, resident meetings, newsletters, and notice boards to ensure transparency and inclusivity.

2.2 We will publicise these commitments through our literature and/or on our website, setting out how we will seek to honour them and inviting feedback from the Service community and our customers on how we are doing.