Fuel Duty: enquiries
Source: gov.uk (2025-11-18)

Email, phone or write to HMRC if you have approval as a registered dealer in controlled oil and you need to change any of your details, or if you have any questions about Fuel Duty.

Email

HMRC will only email you with confidential information if you have given them your written agreement that they can do so.

Approvals for registered dealers in controlled oils or tied oil traders

Email: xxx@xxx.xx (mailto:xxx@xxx.xx) if you have submitted an application form for approval as a registered dealer in controlled oil or as a tied oil trader and:
- you want to check its progress
- you have a query about your application
- any information in your registered dealer in controlled oil approval letter or in your application form has changed
Email: xxx@xxx.xx (mailto:xxx@xxx.xx) if you need to change your details.

Repayment claims

Email: xxx@xxx.xx (mailto:xxx@xxx.xx) if you have a query about a mineral oils relief repayment claim.

Paper form requests

Email: xxx@xxx.xx (mailto:xxx@xxx.xx) for a paper copy of a HO10.

Email: xxx@xxx.xx (mailto:xxx@xxx.xx) for a paper copy of a W50 email.

General enquiries

Email: xxx@xxx.xx (mailto:xxx@xxx.xx) if you have a general enquiry about mineral oil reliefs.

Phone

Call HMRC with questions about Fuel Duty.

Telephone: xx-xxxx-xxxx

Textphone: xx-xxxx-xxxx

Outside UK: xx-xxxx-xxxx

Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays (https://www.gov.uk/bank-holidays).

Find out about call charges (https://www.gov.uk/call-charges)

Post

You do not need to include a street name, city name or PO box when writing to this address.

Couriers should use a different address (https://www.gov.uk/government/organisations/hm-revenue-customs/contact/couriers).

Changing registered dealer in controlled oil or tied oil trader details

Write to HMRC if you have an application for approval, or are approved, as a registered dealer in controlled oil or as a tied oil trader and you need to change any of your details.

HM Revenue and Customs — Mineral Oil Reliefs CentreExcise Processing TeamBX9 1GLUnited Kingdom

Other Fuel Duty enquiries

Write to HMRC with general questions about Fuel Duty.

HM Revenue and CustomsExcise Processing TeamBX9 1GLUnited Kingdom

Related content

Guidance

Get relief for mineral oil put to certain uses (Excise Notice 184A) (https://www.gov.uk/guidance/get-relief-for-mineral-oil-put-to-certain-uses-excise-notice-184a)

Motor and heating fuels general information and accounting for excise duty and VAT (Excise Notice 179) (https://www.gov.uk/guidance/motor-and-heating-fuels-general-information-and-accounting-for-excise-duty-and-vatexcise-notice-179)

Report excise duty on fuel removed from warehouse (HO10) (https://www.gov.uk/guidance/report-excise-duty-on-fuel-removed-from-warehouse-ho10)

HMRC contacts

Excise Movement and Control System: general enquiries (https://www.gov.uk/government/organisations/hm-revenue-customs/contact/excise-movement-and-control-system-emcs-enquiries)

Ymholiadau TAW, Tollau ac Ecséis (https://www.gov.uk/government/organisations/hm-revenue-customs/contact/vat-customs-and-excise-and-duties-enquiries-for-welsh-speaking-customers)