Primary Care Management Solutions Ltd (PCMS)
Source: gov.uk (2025-11-10)

We, the undersigned, commit to honour the Armed Forces Covenant and support the Armed Forces Community. We recognise the value Serving Personnel, both Regular and Reservists, Veterans and military families contribute to our business and our country.

The Armed Forces Covenant

An enduring covenant between the people of the United Kingdom, Her Majesty’s Government and all those who serve or have served in the Armed Forces of the Crown and their families

The first duty of Government is the defence of the realm. Our Armed Forces fulfil that responsibility on behalf of the Government, sacrificing some civilian freedoms, facing danger and, sometimes, suffering serious injury or death as a result of their duty. Families also play a vital role in supporting the operational effectiveness of our Armed Forces. In return, the whole nation has a moral obligation to the members of the Naval Service, the Army and the Royal Air Force, together with their families. They deserve our respect and support, and fair treatment.

Those who serve in the Armed Forces, whether Regular or Reserve, those who have served in the past, and their families, should face no disadvantage compared to other citizens in the provision of public and commercial services. Special consideration is appropriate in some cases, especially for those who have given most such as the injured and the bereaved.

This obligation involves the whole of society: it includes voluntary and charitable bodies, private organisations, and the actions of individuals in supporting the Armed Forces. Recognising those who have performed military duty unites the country and demonstrates the value of their contribution. This has no greater expression than in upholding this Covenant.

Section 1: Principles of the Armed Forces Corporate Covenant

1.1 We Primary Care Management Solutions Ltd (PCMS) will endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are:
- no member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen;
- and in some circumstances that special treatment may be appropriate especially for the injured or bereaved.
Section 2: Demonstrating our commitment

2.1 Primary Care Management Solutions Ltd (PCMS) recognises the value serving personnel, reservists, veterans and military families bring to our business. We will seek to uphold the principles of the Armed Forces Covenant, by pledging to the following:
- Armed Forces Friendly
- UK Service Veterans And Leavers
- UK Service Spouses And Partners
- Flexible Leave For Spouses
- UK Reservists
We also pledge the following:

promoting the fact that we are an armed forces-friendly organisation; we want to diversify our workforce and recognise the transferable skills veterans have and will provide them with guidance and support during their transition from the military to the civilian sector; seeking to support the employment of veterans young and old and working with the Career Transition Partnership (CTP), in order to establish a tailored employment pathway for Service Leavers; we will advertise our vacancies on the CTP website, highlighting the fact we value the skills, knowledge and experiences veterans have. We have already recruited veterans from the RN and the RAF and are striving to recruit from all three services striving to support the employment of Service spouses and partners; we have engaged the services of a spouse on an ad-hoc basis and where we can we will strive to continue to do so in the future endeavouring to offer a degree of flexibility in granting leave for Service spouses and partners before, during and after a partners deployment; Family first is paramount, we are advocates of flexible working and fully understand the need to support both veterans and their families seeking to support our employees who choose to be members of the Reserve forces, including by accommodating their training and deployment where possible; Should we recruit a reservist we would support them and facilitate the appropriate cover to enable them to train and deploy as required we will endeavour to work with local service communities and organisations supporting veterans, whilst also making sure our sites are veteran friendly, promoting how as general practice providers we can support veterans and their families.

2.2 We will publicise these commitments through our literature and/or on our website, setting out how we will seek to honour them and inviting feedback from the Service community and our customers on how we are doing.