Training and conference centres
Source: gov.uk (2025-04-28)

This publication is intended for Valuation Officers. It may contain links to internal resources that are not available through this version.

1. Scope

1.1 The description “residential training and conference centre” covers a wide range of properties, in size and quality. Typically, at the upper end of the market, these comprise a core of mansion or country house, with more modern additions for bedrooms and training facilities, in a quiet parkland setting, not too far from major road networks or airports. Consequently, the majority are located in the South East of England, especially within relatively easy reach of the M25.

1.2 At the other end of the scale will be smaller converted houses, probably run “in-house”, with dated facilities and often not in particularly good locations.

1.3 Historically there were two main types of operators; specialist commercial providers, and major international and national companies, universities and institutions which own and operate training centres mainly for the benefit of their own staff. There are also a number of smaller centres operated mainly by charities in the pursuance of their aims.

Commercial training centres

1.4 Specialist commercial providers will normally operate the best quality centres, in locations convenient for attracting a wide range of clients. The standard of facilities at the best centres will be similar to that found at 4 star hotels. Since the early 2000s commercial operators have increasingly moved towards operating as fully serviced hotels, although due to the high quality conferencing and training facilities normally found at these properties there is often still a significant emphasis on this trade.

1.5 Where business is still largely from large conference and meeting events, residential training centres benefit from having ‘high visibility’ of guest requirements. Managers have a more accurate picture of how many people will be staying, how long for, how many will be eating, when and what they will be eating etc. There are longer booking lead-in times. Managers can therefore plan more accurately for likely numbers of guests by, for example, opening the restaurant and bar(s) for shorter hours, staffing up for that shorter period, ordering food ingredients for a known number of diners etc., giving greater efficiency compared to an hotel.

1.6 Commercial training and conference providers ideally will want a broad range of clients, across a range of industries, to guard against a downturn in any particular company or industry.

1.7 It would appear that there is a minimum size for a commercial operator of about 50 bedrooms, and that most have between 50 and 150 bedrooms. The few commercial centres with more than 150 bedrooms, located in areas of high demand, appear to trade exceptionally well and benefit from considerable economies of scale.

1.8 In-house residential training centres historically covered a much wider range of property types, locations and sizes than commercial centres, and the overall quality will be much more variable.Since the 1990s however most have been closed, with the properties often converted to alternative uses. Where still in use facilities are often dated. An example is that they may have small single bedrooms (sometimes not even with en-suite facilities); the expectation is that bedroom accommodation be at least basic three-star hotel standard – with a reasonable sized double, en-suite bedroom. Centres with much less than 50 bedrooms appear to be too small to operate as commercial centres, and are therefore generally in-house operations.

1.9 In some cases an in-house training centre may actually be run by a commercial provider. In such cases the owning company benefits from not being involved in the day to day running of the centre, and the commercial provider will receive a management fee.

2. List description and special category code

2.1 Primary description code: EX

2.2 List description: residential training centre and premises

2.3 Scat code 286, suffix S

3. Responsible teams

3.1 This is a specialist class of property, to be valued by Valuers in the National Valuation Unit (NVU).

4. Co-ordination

4.1 The Class Co-ordination team has overall responsibility for the co-ordination of this class. The team are responsible for the approach to and accuracy and consistency of valuations. The team will deliver practice notes describing the valuation basis for revaluation and provide advice as necessary during the life of the rating lists. Caseworkers have a responsibility to:
- follow the advice given at all times
- not depart from the guidance given on appeals or maintenance work, without approval from the co-ordination team
- seek advice from the co-ordination team before starting any new work
5. Legal framework

5.1 Planning use class

5.1.1 Historically residential training centres operated under planning use C2 – “Residential Institutions.” Provision of residential accommodation in this Class is limited to association with the main use in the remainder of the building, i.e. the provision of training and conferencing. However, at weekends a number of properties cater for other functions, especially weddings, where residential use is allowed only in connection with the function. Use as a hotel, where guests use only the bedrooms and restaurant etc., is not permitted under this Class.

5.1.2 Increasingly commercial residential training centres operate under a C1 (Hotel) planning use, which permits them to let spare bedroom capacity as hotel rooms, and to maximise weekend function trade.

5.2 Licensing

5.2.1 Operators will need to adhere to the provisions of the Licensing Act 2003 as appropriate to the offer provided by their business model.

6. Survey requirements

6.1 Residential training centres should be measured to NIA in accordance with the VO Code of Measuring Practice for England and Wales.

6.2 In addition, a note should be made of the following:
- numbers of bedrooms, type, size, facilities
- number of restaurant covers
- additional facilities, for example bars, conference, leisure, gardens and grounds, shops, together with details of any agreements, franchises or sub-lettings
- nationally recognised star rating/classification where available
- tariff and any discounts available
- occupancy rates
- type of trade where additional to conference/training
- details of any Premises Licence (available from the local Licensing Authority) including the permitted hours and any conditions imposed
- location
- site and building layout
- number of lifts and floors served
- car parking provision
6.3 Letting accommodation and other revenue earning space. Accommodation should be expressed in terms of Double Bed Units (DBUs), Equivalent Double Bed Units (EDBUs) and Adjusted Double bed Units (ADBUs) in accordance with the approach adopted for hotels as detailed in Rating Manual: section 6 part 3 - section 510, paragraph 6.2 (https://www.gov.uk/guidance/rating-manual-section-6-part-3-valuation-of-all-property-classes/section-510-hotels).

7. Survey capture

7.1 All plans, surveys and checklists should be stored in the property folder of the Electronic Document Records Management (EDRM) system.

8. Valuation approach

8.1 Rental method

8.1.1 Reliable rental evidence for residential training centres is likely to be extremely limited. Details of any known rental information should be provided to the Class Co-ordination team. Rental evidence for commercially operated centres should be analysed as a percentage of fair maintainable trade.

8.1.2 In the absence of sufficient rental evidence to support a valuation scheme derived solely from that evidence, full receipts and expenditure analysis of commercially operated centres should be carried out to inform the basis as outlined at 8.2.

8.2 Shortened R&E (Receipts and Expenditure) Method of Valuation

8.2.1 From the 2005 Rating Lists onwards a scheme of valuation has been agreed for commercial centres. Central discussions with the agent representing the leading operators have taken place and these have resulted in the agreed valuation schemes.

8.2.2 On each occasion accounts for a sample of different residential training centre types have been analysed, and the limited rental evidence considered, in arriving at the scheme of valuation. The schemes are based on the relevant star-rated/chain operated hotel scheme with various uplift factors incorporated to reflect the potential for greater profitability in the operation of dedicated residential training centres. Alike with the hotel scheme a single percentage is applied to the total Fair Maintainable Trade (FMT) to arrive at the RV. The percentage applied varies depending upon expected profitability, having regard to the type of residential training centre and its trading performance, as suggested by a number of indicators. These indicators are as specified in the Practice Note relevant to the revaluation in question.

8.2.3 The FMT should usually be ascertained by looking at three consecutive years annual receipts (if available), with the final financial year ending closest to the AVD (whether before or after). Each year’s receipts should be adjusted to reflect changes in the economy, price structures etc. as well as physical factors affecting the property, or its environment.

8.2.4 The practice note provides further guidance on this and on the factors that need to be considered when deciding on the appropriate percentage to adopt. In effect the schemes enable a shortened receipts and expenditure valuation.

8.2.5 Evidence of value taken from application of the scheme should be used to value non-commercial centres by comparison. Care is required to ensure any disadvantages of location, facilities and size compared to those centres from which the evidence has been obtained (which will usually be commercial centres) are properly reflected in the valuations.

8.3 Valuation considerations

8.3.1 Location. Dedicated training centres normally require a peaceful setting to enable delegates to relax and concentrate on the training/conference. Coupled with the need to be reasonably accessible to large business communities, and often to transport links to the rest of the country (and internationally) this results in the ideal venue being in a quiet, secluded rural position not too far from London, the M25, M1 and linking major roads, and/or major airports. Similar excellent locations will be found around other major cities such as Birmingham and Manchester.

8.3.2 Quality of bedrooms. Conference and training users now expect accommodation of a standard similar to good 3 or 4 star hotels. Bedrooms in commercial centres will normally be all or mainly double (or twin) en-suite rooms, albeit they will still be used almost exclusively as single-occupancy rooms and may be below average in size, when compared to a typical double bedroom in a 4 star hotel. In-house properties will sometimes have a preponderance of small, single rooms and where this is the case it is unlikely such properties would be attractive to a commercial operator. At the bottom of the range, those properties where the bedrooms lack en-suite facilities, or are dormitories, will have a limited demand as training centres.

8.3.3 Quality of meeting and training rooms. The best properties will have a number of different sized rooms, including syndicate or small-meeting rooms, to cater for a range of training or conference requirements, possibly capable of sub-division by sound-proof partitions. Room layout should be regular, with good natural light, and some or all of the training rooms in the best centres will be fully-air-conditioned. There should be sufficient, convenient break-out space.

8.3.4 Ratio of training space to bedrooms. Analysis shows a typical range of between 7.5 and 17.5 m2 of training space per bedroom. Significantly more than this may indicate an excess of training space, although care will be required that this isn’t because of significant non-residential conferences or training, or some other reason.

8.3.5 Layout. Many newly built or converted centres are effectively under one roof, with internal links between the bedrooms, training rooms and dining, and clearly this is beneficial. It is not essential, however, and some of the larger centres effectively have two or more separate complexes on the same site. Also, some operators aiming at the very top of the market provide small, separate bedroom and meeting blocks, for example in former lodges to the manor house, to enable small groups of people to meet in privacy well away from the main centre.

8.3.6 Economies of scale. Commercial centres of more than 150 bedrooms may be valued at a higher percentage in the range than smaller centres. As well as economies of scale, larger centres are able to be more flexible in the number and type of training events and conferences they cater for. Similarly, large in-house centres of similar quality should also be valued at a higher level. Conversely, smaller centres with less than 40 bedrooms are likely to have a limited market and be relatively more expensive to operate.

8.3.7 Analysis of accommodation receipts. Care needs to be taken in analysing accommodation receipts, as the figures provided will be an internal apportionment of an overall charge, and different operators apportion these figures differently.

9. Valuation support

9.1 An Excel spreadsheet valuation programme has been developed for valuation of this class.

9.2 The Class Co-ordination team is available to provide guidance and support on the use and application of the spreadsheet.

Practice note: 2023 - residential training and conference centres

1. Market appraisal

1.1 The period leading up to Antecedent Valuation Date (AVD), 1 April 2021, was dominated by the COVID19 pandemic. However, this market appraisal reflects the whole period since April 2015.

A. 2015 to 2019

1.2 Historically, residential training centres (RTCs) operated largely on a five-day week, closing over the weekend. However, by 2019 most commercial centres were operating under hotel (C1) planning use. The 2008-2010 financial crash resulted in many firms reducing spend on off-site training and conferences. Although this recovered subsequently, and revenues generally rose between 2015 and 2019, most commercial centres moved towards operating as fully serviced hotels, operating seven days a week, aiming to attract leisure and other business in addition to training, meetings and conferences.

1.3 Generally, training courses and conferences remained a significant source of business, but for many the trading profile moved more towards that of a standard hotel. Most of the major commercial venues have moved away from traditional perceptions of a residential training centre and now offer good four-star standard facilities with modern sophisticated technology. They are now competing directly with hotels, many of which improved their meeting and conference facilities to attract this business.

1.4 Consolidation has taken place in the sector, with major operators selling properties which no longer meet requirements, whilst also investing in retained sites. Although revenues increased, costs increased too and the sector, like hotels, was impacted by rising utility, staff and raw material costs. Coupled with changing trading profiles these have impacted profitability.

1.5 Poorer, outdated centres have fallen behind the market in terms of attracting corporate business where expectations in terms of accommodation and facilities are now much higher. Where poorer centres still exist these are likely to be occupied wholly by an individual organisation, usually non-commercial. Within the non-commercial arena charities and publicly funded organisations continue to provide small-scale centres.

B. Impact of the COVID 19 Pandemic

1.6 The COVID19 pandemic had a major impact on residential training centres and hotels in the period leading up to AVD (1 April 2021). Details of the various restrictions implemented by statute in response to the pandemic, and of the vaccination rollout, can be found online. In February 2021 the UK Government published its Roadmap out of lockdown for England which set out four steps to relax restrictions. Step 1 had already taken place by the AVD.

1.7 The later three stages of the Roadmap for England included
- the opening of outdoor hospitality and self-contained accommodation, and outdoor dining (Step 2, no earlier than 12 April);
- the opening of remaining accommodation types including hotels, subject to social distancing measures (Step 3, no earlier than 17 May); and
- the removal of remaining restrictions on openings/events (Step 4, no earlier than 21 June).
1.8 Subsequent to 1 April 2021 Steps 2 and 3 took place as planned, but Step 4 was delayed four weeks to 19 July.

1.9 The situation in Wales, both leading up to and after the AVD, was similar although not identical.

1.10 Residential training centres, and hotels specialising in meetings, conferences and events, were significantly impacted by the restrictions imposed as a result of the pandemic. For most of the twelve months leading up to 1 April 2021 they were either unable to open or only able to operate at a very reduced capacity. Demand from businesses for external, in-person training and meetings was low.

1.11 Similarly, non-commercial centres, operated in-house by companies, charities and other operators, will have experienced reduced demand for their services.

C. Future prospects at AVD

1.12 At the AVD it was expected general hotel demand would be driven by domestic leisure business in the first instance. Domestic business travel and meetings and events, the main business for commercial residential training centres, was expected to recover more slowly.

1.13 Non-commercial centres were also likely to be relatively slow to recover, depending on the strength of their respective markets and suitability for use for domestic leisure business.

2. Changes from the last practice note

2.1 Market appraisal has been updated in line with economic and general market conditions. The valuation scheme has been updated to reflect the market at AVD.

3. Ratepayer discussions

3.1 There have been no central or ratepayer discussions for this class.

4. Valuation scheme

4.1 As with the hotel scheme a single percentage is applied to total Fair Maintainable Trade (FMT) to arrive at the RV.

4.2 The effects of the COVID-19 outbreak need to be taken into account as they would have been anticipated by the parties at the AVD. Trade evidence that includes long periods of lockdowns is unlikely to provide good evidence of the FMT at the AVD. Valuers are advised to take as their starting point the closest reliable trade, which is likely to be the 2019/2020 trading year (ending March or before) and any previous trading years.

4.3 Having established the likely FMT for the 19/20 trading year (ending March or before), the valuer should then consider any further adjustments needed to reflect the receipts envisaged as at 1 April 2021. The reasonable efficient operator (REO) will take a view not only on the trade immediately achievable at AVD, but the trade over a period of time ahead, as they are assumed to be taking a tenancy with a reasonable prospect of continuance.

4.4 For previous revaluations the valuation scheme for residential training centres included an uplift over the agreed hotel scheme. It is not appropriate to continue with an uplift for 2023. Therefore, commercial residential training and conference centres should be valued on the hotels scheme for Reval 2023. Please refer to the 2023 Hotels Practice Note for full details of the scheme. Valuations should be undertaken on the standalone spreadsheet to facilitate comparison with non-commercial centres.

4.5 Non-commercial centres, where there will not be reliable evidence of the FMT, should continue to be valued by comparison. In the absence of reliable rents the principal evidence will come from valuations of commercial centres. Care is required to ensure any disadvantages of location, facilities and size, compared to those centres from which the evidence has been obtained, are properly reflected in the valuations.

4.6 An Excel based computation screen for valuing this class is available through the Class Co-ordination Team.

Practice note: 2017 - residential training and conference centres

1. Market appraisal

The two main specialist conference and training providers Principal Hayley and De Vere Venues were acquired by Starwood Capital Group in 2013 and 2014 respectively. All now trade under the Principal Hayley Training Venues banner. In early 2015, Starwood announced plans to dispose of some of these sites as part of a programme of consolidation.

Historically, training centres operated on a 4/5 day week, closing Friday to Monday. Most now have planning consent for hotel (C1) use. The trend to operate more akin to standard fully serviced hotels has continued with venues operating 7 days a week, trying to attract weekend leisure business. Location can sometimes prove problematic for this source of business and very often attractive rates have to be offered. Generally, training courses and conferences remain the primary source of business, but for many the trading profile has moved more towards that of a standard hotel. Most of the major corporate venues have moved away from traditional perceptions of a residential training centre offering basic accommodation with single bedrooms very often not en-suite and now offer good 4 star standard facilities with modern sophisticated technology. This brings them in to more direct competition with hotels, even the budget operators.

The sector suffered badly between 2007 and 2010 as many firms cut back on their training needs and conferences. Revenues generally fell, dramatically in some cases. The years since 2010 have seen improvement in the sector with revenues generally showing year on year growth. There can be wide variances, but revenues are generally back to about 2007 levels, some higher and some lower. Venues often have to offer attractive rates to bring in leisure business and whilst this maximises trading potential, the ‘new’ sources of income do not necessarily convert at the same profit levels as the traditional training courses and conferences. Costs have increased and the sector, like hotels, has been impacted by the growth of on-line booking agencies. Increased costs and changed trading profiles have hit conversion rates / profitability levels.

Poorer, out-dated centres have fallen behind the market in terms of attracting corporate business where expectations in terms of accommodation and facilities are now much higher. Where retained, these may only attract in-house operators. Within the non-commercial arena charities and publicly funded organisations continue to provide small-scale centres, but increasingly funding is becoming more and more uncertain.

2. Changes From the Last Practice Note

There have been no changes to the main principles of the 2010 valuation scheme, the valuation approach has purely been updated to reflect the current market dynamics of the sector.

3. Ratepayer Discussions

The approach to the valuation of commercial centres has been agreed with the agent (Gerald Eve) representing the leading operators. This references the star-rated/chain-operated hotel scheme of valuation which itself has been revised and agreed for the 2017 Revaluation. See RM Section 6 - Part 3 Section 510.

4. Valuation Scheme

4.1 General

Alike with the hotel scheme a single percentage is applied to the total Fair Maintainable Trade (FMT) to arrive at the RV.

The FMT should be ascertained by looking at three consecutive years annual receipts (if available), with the final financial year ending closest to the AVD (whether before or after). Each year’s receipts should be adjusted to reflect changes in the economy, price structures etc as well as physical factors affecting the property, or its environment.

Evidence of value taken from application of the scheme should be used to value non-commercial centres by comparison. Care is required to ensure any disadvantages of location, facilities and size compared to those centres from which the evidence has been obtained (which will usually be primarily commercial centres) are properly reflected in the valuations.

4.2 Adjustments to the Hotel Scheme

In order to bring the more profitable trading profile of commercial residential training centres (RTC) into line with that of star-rated hotels, so that the hotel scheme can effectively be applied, the following adjustments need to be made.

4.2.1 Room Hire

Room hire charges are expressed separately in RTC trading accounts and since these are normally a significant proportion of the total income, they will act to distort the proportion shown to be derived from accommodation receipts. Given that these charges are highly profitable the effective accommodation proportion requires to be adjusted upwards by importing a more typical level of room hire income i.e. 10%.

4.2.2 Level of Accommodation Receipts

A further consequence of the room hire element is a distortion of the absolute level of accommodation receipts per double bed unit, which in part may also be affected by the internal apportionment practice of the individual operator. To account for this the actual accommodation receipts per dbu need to adjusted upwards by a factor derived from the adjustment at 4.2.1.

4.2.3 Reference to the Hotel Scheme

The adjusted proportion of total receipts from accommodation and the level of accommodation receipts calculated at this stage are then used in applying the appropriate quality sector of the hotel scheme. The usual physical characteristics and other factors affecting the positioning of a hotel in the corresponding range of percentages to RV will also apply to RTCs. Additionally the valuation considerations more specific to RTCs, as described in the main Rating Manual section, need to be considered.

4.2.4 Overall Profitability Uplift

A final adjustment to the percentage to RV produced by the above is made to reflect the different operating model of the RTC. For 2017 an uplift factor of 1.10 has been agreed.

Situations may be encountered where the particular RTC operation has been developed over time to align more closely with that of a standard hotel. In these circumstance it may not be appropriate to apply this final uplift.

4.2.5 RV Calculation

The adjusted percentage to RV resulting from this series of adjustments is applied to the FMT to produce the rateable value.

4.3 IT Support

An Excel based computation screen, which enables these adjustments to be made easily, is available through the Class Co-ordination Team.