Journey to Great British Railways gathers steam with landmark legislation
Source: gov.uk (2025-11-04)

Bill includes fare and ticketing reform and a strengthened passenger watchdog to create a better, more inclusive railway for all.

- government takes a major step forward with bill to set up Great British Railways, owned by the public, for the public
- GBR will put passengers before profits with a strengthened passenger watchdog and ultimately a one-stop-shop app for simpler ticketing and customer services
- measures unveiled to improve rail accessibility, including expanding disabled persons railcard eligibility, rolling out more Welcome Points
Landmark legislation that will transform Britain’s railways is being introduced tomorrow (5 November 2025), paving the way for a simpler, more reliable network, which puts passengers before profits.

The Railways Bill (https://www.gov.uk/government/publications/railways-bill), which will be laid in Parliament tomorrow, will create Great British Railways (GBR) – a new publicly owned company, which will bring together the management of passenger services and rail infrastructure.

GBR will be accountable to passengers, freight customers and taxpayers and will drive a relentless focus on responding to their needs. Responsible for coordinating the whole network: from track and train, to cost and revenue – GBR will deliver lasting change.

GBR, which will be headquartered in Derby, will create a simpler, more unified railway that delivers easier journeys and offers better value for money. This will include a new one-stop-shop app where passengers can check train times and book tickets.

The Railways Bill will also establish a strengthened passenger watchdog, which will be a powerful new voice to investigate poor service and advocate for improvements.

Rail reform is a cornerstone of the government’s Plan for Change (https://www.gov.uk/missions), with GBR working hand in hand with the government’s missions to drive growth and opportunity, such as housebuilding, creating jobs and boosting productivity.

Transport Secretary Heidi Alexander said:

Britain deserves a railway that is fit for the future – one that rebuilds the trust of its passengers, regenerates its communities and restores reliability and value for money.

The introduction of this legislation is a major step towards a rail network that supports Britain’s businesses and delivers for the travelling public – paving the way for economic growth and access to opportunity across the country.

Passengers are currently at the mercy of a complex rail system of over 17 different organisations, resulting in complex fares, delayed upgrades, disjointed timetables and an industry with no single authority in charge.

The Railways Bill builds on the government’s public ownership programme (https://www.gov.uk/guidance/great-british-railways), which is already driving improved services. Southeastern and LNER are among the top 5 operators nationally for lowest cancellation rates. South Western Railway has more than tripled the number of new trains in service since entering public ownership, offering more comfortable journeys and passengers can now use tickets across publicly owned operators during cancellations – at no extra cost.

Major changes in the bill include:

A strengthened passenger watchdog

Which will act as passengers’ champion and create a better, more inclusive railway for all. The watchdog will have powers to investigate poor service and demand improvements as well as ensuring passengers have a clear and accessible service to escalate their complaints.

Fare and ticketing reform

The Railways Bill will empower GBR to bring fares and ticketing into the 21st century. Passengers will ultimately be able to purchase tickets through a new GBR website and app, replacing 14 existing operator ticketing platforms. Tickets will be available to purchase at station ticket offices, via ticket vending machines and onboard trains, to ensure all passengers can purchase a ticket with ease and travel with confidence. GBR will also build on the expansion of successful Pay As You Go and fares trials, making travel more flexible and simpler.

Better business planning

The Railways Bill will place a duty on GBR to grow rail freight, meaning freight operators will benefit from a longer-term strategic approach to planning, including a new capacity allocation and timetabling process. This longer-term certainty for businesses will give critical stability to the railway’s supply chain and increase investor confidence and support the growth of the sector.

Localised decision making

The Railways Bill will give the devolved governments and England’s mayors a new role and a bigger say in how the railway is run in their patch to improve local connectivity.

A railway fit for Britain’s future: government response (https://www.gov.uk/government/publications/a-railway-fit-for-britains-future-government-response).

In a further move to improve services for all passengers, the government will publish the accessibility roadmap tomorrow. The roadmap provides immediate actions to improve services for disabled passengers in the lead up to GBR’s establishment.

Commitments in the roadmap include expanded eligibility criteria for the Disabled Persons Railcard, planning for the wider rollout of ‘welcome points’ across the network, more consistent training for staff and improvements on installing and maintaining key infrastructure, like lifts and escalators, so that people can travel with confidence.

Our roadmap to an accessible railway (https://www.gov.uk/government/publications/accessible-railways-roadmap).

Andy Burnham, Mayor of Greater Manchester, said:

The introduction of the Railways Bill to Parliament marks a pivotal moment for rail reform across the country. This is a once-in-a-generation opportunity to make trains more reliable and tickets easier to use, with clearer accountability for passengers and greater confidence in every journey.

In Greater Manchester, we’re already making progress by working with the government and the rail industry to connect trains, buses, trams and cycling routes as part of the next phase of the Bee Network. We’ll keep working closely with partners to shape the new legislation, ensuring Mayors and city regions have a key statutory role in joining up the railways in their areas, making them work for everyone and unlocking rail as an engine of growth across the country.

The Cabinet Secretary for Transport and North Wales, Ken Skates, said:

I very much welcome the introduction of the UK Railways Bill, which will improve rail services and deliver a more integrated, accountable and passenger-focused railway across the UK.

It is also a significant step forward in our collaborative approach to rail reform, and I am confident that our continued joint working with the UK government will ensure the delivery of a modern, integrated railway that works for passengers in Wales and throughout the United Kingdom.

Ben Plowden, Chief Executive of Campaign for Better Transport, said:

An accessible, affordable and reliable rail network integrated with the wider transport system is key to delivering sustainable economic growth and improving regional productivity.

Today marks another important step on the road to realising this vision and delivering a railway that works for passengers, freight operators and the country as a whole.

We look forward to working with the government, MPs and the rail industry over the coming months to make sure this bill provides the right foundation for a reformed railway.

Jane Gratton, Deputy Director of Public Policy at the British Chambers of Commerce, said:

Businesses welcome plans for a more joined-up rail system, which gives regions a stronger voice in shaping services.

An efficient rail network is crucial to unlock opportunities for investment, jobs and growth across the country.

Great British Rail must deliver the certainty and connectivity that businesses are desperate for – with the needs of passengers and freight customers central to future decision making.

Rail and major projects media enquiries

Media enquiries xx-xxxx-xxxx

Switchboard xx-xxxx-xxxx