Contact HM Land Registry
Source: gov.uk (2025-12-08)

Get in touch with us or use a guide that may answer your question.

Christmas and New Year Customer Support Centre opening times

*On these dates our Customer Support Centre will still answer messages submitted through our contact form (#contact-form) during normal working hours.

Phonelines will be closed on weekends and bank holidays as normal. Our standard opening hours (#opening-hours) will resume from Friday 2 January 2026.

Public guidance: dealing with land and property

Guidance, support and contact details for members of the public (https://www.gov.uk/guidance/public-guidance-dealing-with-land-and-property).

Business customers

Guidance, support and contact details for property professionals (https://www.gov.uk/guidance/guidance-and-support-for-property-professionals).

Media enquiries

Contact HM Land Registry if you’re a journalist (https://www.gov.uk/government/organisations/land-registry/about/media-enquiries).

Contact us

Use the contact form if you cannot find answers online, to send us a message or to report an error. Select from a series of options to help us to route your enquiry to the right person.

Start now (https://customerhelp.landregistry.gov.uk/contactus)

Our team handles all messages with sensitivity, but please note we cannot accept any marked private and confidential or in confidence.

Online support forum

Use our online support forum (https://customerhelp.landregistry.gov.uk/forums) to ask questions or find answers to general queries. You can search for a thread that covers the information you’re looking for or start your own.

How we handle your calls and enquiries

We treat all customers with courtesy and respect and we do expect our staff to be treated in the same way. See our Customer service standards (https://www.gov.uk/government/publications/hm-land-registry-service-standards/our-service-standards#customer-service-standards) for more information, as well as how to give a compliment or make a complaint.

Should you choose to call HM Land Registry, our current phone opening hours are Monday to Friday (excluding Bank Holidays), 8am to 4.30pm. Our phone service is usually quietest between 8am and 9am.

Our Personal information charter (https://www.gov.uk/government/organisations/land-registry/about/personal-information-charter) explains how we deal with your personal data.

Application processing times

If you want information on how long your application might take to complete, you can read our processing times page (https://www.gov.uk/guidance/hm-land-registry-processing-times).

Scheduled maintenance

View the scheduled maintenance (https://hmlandregistry.blog.gov.uk/service-status/) for our online services.

Make a complaint

If you’re unhappy with your experience of HM Land Registry, you can make a complaint (https://www.gov.uk/guidance/how-to-make-a-complaint-to-hm-land-registry). We will take steps to put things right wherever we can.

Give feedback

If you want to tell us what we’re doing well or suggest how we can improve, use our contact form (https://customerhelp.landregistry.gov.uk/guide-page-external/?stepid=2b31bc48-eb96-eb11-b1ac-002248413956). We review comments to identify how we can improve.