CAPS User Guides

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CAPS User GuidesTrainingsAdditional ResourcesSupportive Housing Resources


CAPS User Guides

Human Resources Administration (HRA) launched the new Coordinated Assessment & Placement System (CAPS) on October 26. CAPS is the re-design of the PACT system and was established to better incorporate the U.S. Department of Housing and Urban Development (HUD) requirements for Coordinated Entry in NYC. CAPS is a web-based platform that contains the Coordinated Assessment Survey and the NYC Supportive Housing Application.

Training guides for all modules will be in the new system under Information/Training and are also posted below.

CAPS Training Materials

Determination Letter Overview Video

Dashboard Deck

Application Deck

CAPS Re-rental Scheduler for Housing Providers

CAPS Referral Status List (RSL)

CAPS Rent Up Scheduler

CAPS User Security

CAPS Vacancy Control System

Guide to Navigating the CAPS Follow-up Queue for Housing Providers

Guide to Navigating the CAPS Follow-up Queue for Referring Agencies

Additional Materials

FAQ on the SH Application

All User ID, Multi-Factor Authentication (MFA), and CAPS access issues should be directed to the Customized Assistance Services (CAS) User Support Help Desk:

Go to the ITS Portal https://nyc.gov/itsportal

Select Report an Incident - from the Incident Type dropdown menu

Click on dropdown

Choose CAPS Incident