DSS Community Updates - HRA

Human Resources Administration

Serving New Yorkers with Care & Compassion


Community Updates

Community Updates
Client Tools
Provider Tools
Find a Partner
Community Partners FAQ
NYCBenefits
Other Service Provider Opportunities

Community Updates

Client Tools

Provider Tools

Find a Partner

Community Partners FAQ

NYCBenefits

Other Service Provider Opportunities


DSS Contact Information

Please refer to the contact information below for general assistance:

All case-specific inquiries: DSS OneNumber at 718-557-1399

Hours: Monday - Friday: 8:00 AM - 5:00 PM

Medicaid inquiries: Medicaid Helpline at 888-692-6116

Medicaid Assistance Program (MAP) Authorized Resource Center (MARC)

General HRA/DHS questions and questions that are related to these updates and/or to enroll in the ACCESS HRA Provider Portal: DSSoutreach@dss.nyc.gov.

Summer EBT program questions: call the Customer Service Call Center at 833-452-0096 or visit the OTDA website.

Child Support inquiries: NY State Child Support Helpline at 888-208-4485

Stay Connected with DSS

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What's New - Last Updated 01/27/2025

If you were not able to join our last quarterly call on December 10, 2024, please find an audio recording here and use Passcode: J!1$iRJ1 to listen.

2024-2025 Opening Date for Home Energy Assistance Program (HEAP) Emergency Benefit

The Department of Social Services is now accepting applications for the 2024-2025 Home Energy Assistance Program (HEAP) First and Second Emergency benefit starting Thursday, January 2, 2025, through 5:00pm on Monday, March 17, 2025 (or until funds are exhausted). First and Second Emergency benefits are available to assist eligible households with a heat or heat-related emergency. Regular HEAP benefits, if available, must be used first to resolve heating emergencies for eligible households. Applicants must have exhausted their First Emergency benefit and be in a verified subsequent emergency to apply for the Second Emergency benefit. If approved, this benefit will be issued directly to the participating vendor.

Emergency HEAP benefits and eligibility are based on:

income,

available resources, and

the type of emergency

Applicants may be eligible for an Emergency HEAP benefit if:

Their electricity is necessary for the heating system or thermostat to work and is either shut-off or scheduled to be shut off or

Their electric or natural gas heat is off or scheduled to be shut-off or

They are out of fuel, or have less than one quarter tank of fuel oil, kerosene or propane or have less than a ten (10) day supply of wood, wood pellets, corn, or other deliverable heat source.

And

The household's gross monthly income is at or below the current income guides for your household size as posted in the table below or

They receive Supplemental Nutrition Assistance Program (SNAP) benefits or

They receive Temporary Assistance (TA) or

They receive Code A Supplemental Security Income (SSI) Living Alone and

The heating and/or electric bill is in their name and

The household's available resources are:

less than $2,500; or

less than $3,750 if any member of the household is age 60 or older, or under age 6.

How to Apply:

You can apply for HEAP Emergency benefit by telephone, or in person by visiting a HEAP office. The HEAP Emergency benefit application is not available on ACCESS HRA.

Apply by Telephone

:

You can call the DSS OneNumber at 718-557-1399 and HEAP will provide you with more information on eligibility, the application process, and required documentation.

Apply in Person

:

You can apply in person by visiting a HEAP office near you.

More information, including 2024-25 benefit amounts and eligibility requirements for all HEAP components, can be found here and here. Our dedicated webpage is updated with instructions on how to apply for each HEAP component and future opening and closing dates for each.

Changes to Medicaid Renewal Rules

During the COVID-19 Public Health Emergency, the Centers for Medicare & Medicaid Services (CMS) instructed the State Department of Health, which oversees HRA, to temporarily suspend the closure of Medicaid cases for clients who failed to respond to renewal forms sent to their address of record. This suspension will end in April 2025, marking the conclusion of the COVID-19 Public Health Emergency unwind. Going forward, only clients who receive and respond to their renewal forms and are deemed eligible will continue to receive Medicaid benefits. Clients who do not respond to their renewal will have their cases closed, starting with those whose authorization ends in April 2025. No further extensions will be granted, and these clients will begin receiving their renewal forms by mail as early as January.

A cover letter titled “Act Now! Medicaid Renewal Rules Have Changed” (MAP-3185a) will be included with all Medicaid renewal notices. This letter will inform clients that they or someone in their household must complete a Medicaid renewal to maintain eligibility for services and will outline the necessary steps to successfully renew their Medicaid coverage.

The City has also created a dedicated Palm Card with instructions to help clients find their current Medicaid renewal status online via ACCESS HRA or by phone at 888-692-6116, and a Social Media Toolkit to amplify this update.

Fair Fares NYC Income Eligibility Increase

We are proud to share that effective Tuesday, January 7, 2025, the Fair Fares NYC income eligibility has increased. More New York City households may now be eligible for discounted fares!

The NYC Department of Social Services- Human Resources Administration (DSS-HRA) has expanded access to the Fair Fares transit discount by implementing a rule change that increases the program’s income eligibility standard to 145% of the federal poverty level. Previously, the Fair Fares discount was available only to New Yorkers ages 18 - 64 whose income was at or below 120% federal poverty level. As a result of this modification to eligibility standards, more New Yorkers will be able to enroll in the program and utilize this critical discount to commute to work, visit friends and family, access medical care, and enjoy all our great city has to offer with assistance for their transit expenses.

The New Fair Fares income limits per household size can be found in the chart below and here.

2025 Fair Fares NYC Income Guidelines

Household/Family Size
145%

1
$22,692.50

2
$30,667.50

3
$38,642.50

4
$46,617.50

5
$54,592.50

6
$62,567.50

7
$70,542.50

8
$78,517.50

For households with more than 8 persons, add $7,975 for each additional person.

The Fair Fares NYC Program helps New York City residents with low incomes manage their transportation costs by providing them with a 50% discount on public transportation. Eligible New York City residents receive a 50% discount on subway and eligible bus fares. Pay-per-Ride, weekly unlimited, and monthly unlimited options are all available. Fair Fares can also provide 50% off MTA Access-A-Ride paratransit trips.

Fair Fares NYC applications are open to eligible New Yorkers, ages 18-64, whose household income meets program income eligibility requirements. Subway and eligible bus discounts are open to New Yorkers who do not have, and are not eligible for, discounted transportation from the MTA or the City. If individuals meet the Fair Fares NYC eligibility criteria, they may be eligible for the Fair Fares NYC discount on Access-A-Ride fares even if they are already enrolled in the MTA reduced-fare Program for persons with disability or have an Access-A-Ride MetroCard.

Fair Fares enrollment is simple and can be completed online: Apply for Fair Fares on ACCESS HRA! View the “How to Enroll” videos in English and Spanish.

Many Cash Assistance and SNAP recipients can ride for half price. Each non-elderly adult should log into ACCESS HRA or create an account to complete their enrollment.

Encourage everyone to ride for half price with Fair Fares by sharing our Fair Fares NYC Social Media Toolkit and short video about the program.

The City has also created Fair Fares outreach materials - including palm cards, brochures, and posters that community organizations and others can order in bulk and have delivered free of charge through the Design and Print Ordering System (DPOS).

Community Partners interested in ordering outreach materials for the first time, should email DPOS Customer Service at DPOSCustomerService@dss.nyc.gov to have their organization/agency registered in the system. Once completed, the requestor will receive an email with a link to create an account, allowing their organization/agency the ability to order from HRA's catalog.

Organizations and agencies with already existing DPOS accounts, should log into their account using the appropriate link below:

NYC Agencies: https://nycdssagencies.myprintdesk.net/

(CBO) NYC DSS Partners: https://nycdsspartners.myprintdesk.net/

The Fair Fares NYC FAQs and Suggested Document List can be found here.

We continue to offer training on the Fair Fares NYC program and the application process for community and advocacy organizations, municipal agencies, and Elected Officials' office staff. Register for an upcoming session here.

Relocation of DSS-HRA’s Common Benefit Identification Card (CBIC) Electronic Benefits Transfer (EBT) Services Office

Effective Monday, February 3, 2025, the Common Benefit Identification Card (CBIC) Electronic Benefits Transfer (EBT) Services office located at 227 Schermerhorn St., Brooklyn, NY 11201 will be relocating to 785 Atlantic Avenue, Brooklyn, NY 11238. Clients will receive a notice informing them of this change.

This move will not affect any existing cases and does not require any action from current clients.

The days and hours of operations remain Monday – Friday, 8:30 AM to 5:00 PM

If you have any questions about this relocation, please contact dssoutreach@dss.nyc.gov.

Guidance on Providing Confirmation of Supplemental Nutrition Assistance Program (SNAP) Participation for Household Members of Social Security Administration (SSA) Recipients

Until recently, a Supplemental Security Income (SSI) recipient was required to live in a “public assistance household” to qualify for increased SSI benefits. This required all household members with whom the SSI recipient lives receive a means-tested public income-maintenance (PIM) program benefit which included receipt of Public Assistance (PA).

A recent rule change from the Social Security Administration (SSA) includes SNAP as one of the programs that permits a household to be considered a “public assistance household”. Additionally, instead of requiring all household members receive a PIM program benefit, the rule change now only requires that at least one other household member receives a benefit. As a result, additional households may need to confirm SNAP enrollment for a member of a household of a SSI recipient, to qualify that SSI individual for a higher SSI benefit.

A SNAP recipient living in the same household as an SSI recipient may obtain documentation to provide proof of their SNAP participation from their account in myBenefits or ACCESS HRA or by requesting a document from their local district that confirms their SNAP enrollment. The “How to Document Receipt of PA or SNAP” document provides instructions to explain how an individual may find this information in myBenefits or ACCESS HRA. SNAP recipients may then provide that information themselves to SSA to confirm the “public assistance household” status for the SSI recipient.

Office of Child Support Services (OCSS): Pay It Off Debt Reduction Program for Noncustodial Parents with Child Support Debt

OCSS is excited to announce that Pay It Off will be offered from March 3-14, 2025. This time-limited program could help noncustodial parents lower the amount of permanently assigned child support debt they owe to the New York City Department of Social Services (NYC DSS) twice as fast. If they sign up for the Arrears Credit Program (ACP) while participating in Pay It Off, they can receive a sign-up bonus of up to $2,500. $15,000 can be further reduced over a period of three years by adhering to the ACP program rules. Furthermore, if noncustodial parents pay the principal of a money judgment, all interest will be erased! More than 4,500 noncustodial parents have participated in a past Pay It Off (PIO) program. The average debt reduction to arrears owed to NYC DSS per case is $4,800. Learn more athttps://nyc.gov/payitoff.

New Outreach Flyer Available to Help Clients Keep EBT Card and Benefits Secure

The Office of Community Outreach is pleased to introduce our newly designed client outreach flyer, created to help individuals protect their EBT cards and public benefits from electronic theft. As digital scams and skimming devices become more prevalent, safeguarding benefits has never been more important. The flyer highlights essential security features available to help prevent scam-related theft, and practical tips such as how to protect a PIN and monitor accounts for suspicious activity. By following these simple steps, individuals can reduce their risk and ensure their benefits remain secure when needed most. Please take a moment to review the flyer and share it within your organizations and with your clients.

The flyer titled “Protect Your EBT Benefits in 5 Steps” can be accessed here and can be ordered for distribution and use on the DSS Design and Print Ordering System (DPOS). Please note that the resource can be found in the "SNAP, Food Program and Cash Assistance" section of the Outreach Catalog. The easiest way to locate the document is by entering "FLY-1175" in the "Search Product" field. The flyer is available in the following languages: English (E), Arabic (A), Albanian (AL), Bengali (B), Chinese Simplified (SC), Chinese Traditional (TC), French (F), Haitian Creole (HC), Italian (I), Korean (K), Polish (P), Russian (R), Spanish (S), Urdu (U), and Yiddish (Y).

Community Partners interested in ordering this new flyer (in bulk and delivered free of charge) from HRA and are ordering for the first time, should email DPOS Customer Service at DPOSCustomerService@dss.nyc.gov to have their organization/agency registered in the system. Once completed, the requestor will receive an email with a link to create an account, allowing their organization/agency the ability to order from HRA's catalog.

Organizations and agencies with already existing DPOS accounts, should log into their account using the appropriate link below:

NYC Agencies:https://nycdssagencies.myprintdesk.net/

(CBO) NYC DSS Partners: https://nycdsspartners.myprintdesk.net/

Using the DSS OneNumber Self-Service Feature

The DSS OneNumber (formerly Infoline) offers a quick way for clients to get accurate information about their case without waiting to speak with a DSS OneNumber agent.

Clients can use the DSS OneNumber self-service feature to hear automated case information and request certain forms for some of the Agency's largest benefit programs, including SNAP (Supplemental Nutrition Assistance Program), Cash Assistance, Medicaid, HEAP (Home Energy Assistance Program), and HASA (HIV/AIDS Services Administration).

It is important to note that clients can also use ACCESS HRA to apply for some HRA benefits, submit documents for their application, manage their case, and much more! Read the ACCESS HRA Users Guide for more information.

How to Access the Self-Service Feature

To access the self-service feature, follow the steps below:

Choose your spoken language

Press 1 when prompted with "If you have applied for benefits or already have a case, you can get information without waiting for an agent"

Enter the requested information to locate your HRA case

Choose one of three identifiers (listed below):

Social Security Number

Case number

ACCESS HRA confirmation number

Enter the number associated with the selected identifier

Enter the date of birth for the case member whose information you provided

Types of Self-Service Information and Requests Available for Clients

The list below provides the automated case information and form requests that are available to clients who use the self-service feature.

SNAP & Cash Assistance

Application or case status

Appointment information

Benefit amount

Case member details

Budget letter requests

Payment information

Recertification information

Request forms

Medicaid

Application or case status

Coverage type & status

Deferral status

Deferral extension requests

Individual status

Renewal status

Request forms

Surplus information

Home Energy Assistance Program (HEAP)

Application status

Benefit period

Benefit status

Benefit type

Payment amount, status, and type

HIV/Aids Services Administration (HASA)

Assigned Center

Case-by-case financial assessment (CBCFA)

application date

benefit amount

benefit type

status

Case Worker's email address

Self-Service Feature for Medicaid Providers

Medicaid providers can use the self-service feature to get case status and case information for their Medicaid clients.

To access the self-service feature, follow the steps below:

Choose your spoken language

Press 1 when prompted with "If you have applied for benefits or already have a case, you can get information without waiting for an agent"

Enter the requested information to locate your client's Medicaid case

Choose one of three identifiers (listed below)

Social Security Number

Case number

ACCESS HRA confirmation number

Enter the number associated with the selected identifier

Enter the date of birth for the case member whose information you provided

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Previous Communications

Prior Community Updates Bulletins

Prior Community Updates Bulletins

2025

2024

2023

2022

2021

2020

Quarterly Community Partner Call

Quarterly Community Partner Call:

Here are our prior Community-wide Conference Call recordings. Enter the password Covid-19 to access the below recordings, unless otherwise noted.

Tuesday, 12/10/2024 Audio Passcode: J!1$iRJ1

Tuesday, 9/10/2024 Audio Passcode: mk&87e%F

Tuesday, 3/5/2024 Audio Passcode: @v6JW0x+

Tuesday, 12/05/2023 Audio Passcode: &DH.Md3R

Tuesday, 9/19/2023 Audio Passcode: s3XHP+pV

Tuesday, 6/6/2023 Audio Passcode: 31OP=^L+

Tuesday, 12/13/2022 Audio

Tuesday, 10/18/2022 Audio

Tuesday, 9/20/2022 Audio

Tuesday, 8/23/2022 Audio

Tuesday, 7/26/2022 Audio

Tuesday, 6/28/2022 Audio

Tuesday, 5/17/2022 Audio

Tuesday, 3/8/2022 Audio

Tuesday, 2/22/2022 Audio

Tuesday, 2/8/2022 Audio

Tuesday, 2/1/2022 Audio

Tuesday, 1/18/2022 Audio

Wednesday, 7/21/2021 Audio

Tuesday, 7/6/2021 Audio

Tuesday, 6/22/2021 Audio

Tuesday, 5/25/2021 Audio

Tuesday, 5/11/2021 Audio

Tuesday, 5/4/2021 Audio

Tuesday, 4/27/2021 Audio

Tuesday, 4/20/2021 Audio

Tuesday, 4/13/2021 Audio

Service Information

DSS OneNumber Whisper Words

Call Whispering is a call-handling feature designed to enhance customer service by providing agents with specific, automated information before or during an inbound call. This information is delivered through a discreet message, helping agents to better assist clients in real time.

The DSS OneNumber system utilizes the following set of "whisper words" which appear in the left-hand column and trigger specific actions listed in the right-hand column when spoken during the call. The whisper words are only recognized by the DSS OneNumber system if they are spoken when a caller is listening to the program area options on the main menu. A caller cannot use the whisper words if they have chosen to use the self-service feature.

Whisper Word
Corresponding Action

CASH
transfer to CASH ASSISTANCE menu

CASH ASSISTANCE
transfer to CASH ASSISTANCE menu

MEDICAID
transfer to Medicaid menu

SNAP
transfer to SNAP menu

HOUSING
transfer to housing assistance menu

COMPLAINT
transfer to complaints menu

DISABILITY
transfer to help with a disability menu

HOMEBOUND
transfer to help with a disability menu

HOME VISIT
transfer to help with a disability menu

REASONABLE ACCOMMODATION
transfer to help with a disability menu

ACCOMMODATION
transfer to help with a disability menu

HANDICAPPED
transfer to help with a disability menu

CRIPPLED
transfer to help with a disability menu

DISABLED
transfer to help with a disability menu

HASA
transfer to HASA menu

HEAP
transfer to HEAP menu

CHILD SUPPORT
transfer to Child Support menu

APS
transfer to Adult Protective Services menu

FAIR FARES
transfer to Fair Fares menu

DOMESTIC VIOLENCE
transfer to agent

BURIAL
transfer to Office of Burial Services menu

BURIAL SERVICES
transfer to Office of Burial Services menu

EMPLOYMENT
transfer to career services menu

CAREER SERVICES
transfer to career services menu

OTHER
transfer to agent

INTERPRETER
transfer to agent

New Health Insurance Option for Undocumented Immigrants Aged 65 and Over

As of January 1, 2024, there is a new option for health insurance available for undocumented immigrants who are age 65 and older. The new insurance is through Medicaid Managed Care plans, with a carved-out Fee-for-Service pharmacy benefit and offers a more comprehensive benefit package for this population. Previously, undocumented immigrants aged 65 and older qualified for Emergency Medicaid. The new insurance adds preventive and primary care benefits, including routine doctor visits, recommended screenings, lab tests, wellness services, prescription drugs and supplies, and more.

Learn more on the NY State of Health website

DSS OneNumber Initiative

On January 30, 2023, DSS launched OneNumber, an agencywide initiative which consolidated most of DSS-HRA's Interactive Voice Response (IVR) system telephone numbers into one telephone number. The DSS OneNumber initiative was intended to modernize and expand the Agency's call center capabilities, as well as provide clients with the ability to remotely request assistance and receive information about their benefits and services.

The DSS OneNumber is a new Interactive Voice Response (IVR) system that consolidates most of the Agency's separate IVR systems into one public-facing customer service number. It also provides clients with self-service and agent-assisted supports for some of the Agency's largest benefit programs, including SNAP (Supplemental Nutrition Assistance Program), Cash Assistance, Medicaid, HASA (HIV/AIDS Services Administration), and HEAP (Home Energy Assistance Program). Stand-alone numbers, including the SNAP On-Demand interview number and the Homebound Customer Service Unit number, will, however, remain in place.

Streamlining phone numbers and IVR systems under the DSS OneNumber makes it easier for DSS-HRA clients to get the information they need by accessing one number with a comprehensive menu. Notable features of the DSS OneNumber include:

Direct Dialog: Allows callers to use their voice to navigate through the menu in certain languages. Touchtone navigation is also available.

Multi-language support: DSS-HRA is in full compliance with Local Law 30 by offering menu options and responses to self-service inquiries in all required languages. At any point, the caller can speak to a DSS-HRA agent to request interpretative services through Language Line.

Call Back Assist: Instead of waiting on hold during periods of high call volume, callers can opt to receive a call back from the Agency when their position in the queue is reached.

Calls placed to an existing agency phone number that is part of the OneNumber consolidation are automatically forwarded to the DSS OneNumber. Individuals who are deaf or hard of hearing and use a videophone and/or communicate using American Sign Language (ASL) can still reach DSS-HRA by calling 347-474–4231.

Download a list of the programs and their corresponding phone numbers that are being consolidated under OneNumber

Download a list of numbers that are not being consolidated under OneNumber

Using the DSS OneNumber Self-Service Feature

The DSS OneNumber (formerly Infoline) offers a quick way for clients to get accurate information about their case without waiting to speak with a DSS OneNumber agent.

Clients can use the DSS OneNumber self-service feature to hear automated case information and request certain forms for some of the Agency's largest benefit programs, including SNAP (Supplemental Nutrition Assistance Program), Cash Assistance, Medicaid, HEAP (Home Energy Assistance Program), and HASA (HIV/AIDS Services Administration).

It is important to note that clients can also use ACCESS HRA to apply for some HRA benefits, submit documents for their application, manage their case, and much more! Read the ACCESS HRA Users Guide for more information.

How to Access the Self-Service Feature

To access the self-service feature, follow the steps below:

Choose your spoken language

Press 1 when prompted with "If you have applied for benefits or already have a case, you can get information without waiting for an agent"

Enter the requested information to locate your HRA case

Choose one of three identifiers (listed below):

Social Security Number

Case number

ACCESS HRA confirmation number

Enter the identifier number when prompted

Enter the date of birth for the case member whose information you provided

Types of Self-Service Information and Requests Available for Clients

The list below provides the automated case information and form requests that are available to clients who use the self-service feature.

SNAP & Cash Assistance

Application status

Appointment information

Benefit amount

Budget letter requests

Payment information

Recertification information

Requests forms

Medicaid

Case status

Coverage type & status

Deferral status

Deferral extension requests

Individual status

Renewal status

Request forms

Surplus information

Home Energy Assistance Program (HEAP)

Application status

Benefit period

Benefit status

Benefit type

Payment amount, status, and type

HIV/Aids Services Administration (HASA)

Assigned Center

Case-by-case financial assessment (CBCFA)

application date

benefit amount

benefit type

status

Case Worker's email address

Self-Service Feature for Medicaid Providers

Medicaid providers can use the self-service feature to get case status and case information for their Medicaid clients.

To access the self-service feature, follow the steps below:

Choose your spoken language

Press 1 when prompted with "If you have applied for benefits or already have a case, you can get information without waiting for an agent"

Enter the requested information to locate your client's Medicaid case

Choose one of three identifiers (listed below)

Social Security Number

Case number

ACCESS HRA confirmation number

Enter the identifier number when prompted

Enter the date of birth for the case member whose information you provided

Replacement Benefits Claim’s Process for Skimmed CA or SNAP Benefits & ebtEDGE

As a reminder, as of Sunday, May 19, 2024, New York State’s Electronic Benefit Transfer (EBT) system was successfully converted to a new EBT vendor, ebtEDGE.

The ConnectEBT online client portal and mobile app are no longer in use for EBT cardholders.

Cardholders should download the ebtEDGE mobile app or access the web portal, to:

Check transactions and deposits

Freeze/lock and unfreeze/unlock their card to prevent unauthorized transactions

Block internet and out-of-state transactions

Change their PIN (if needed)

Request a replacement card if lost, stolen or damaged

These security features can help to prevent scam-related electronic benefit theft, also known as “skimming”, “phishing”, or “card cloning”. Once clients set up their account, the above-mentioned features can be used to help keep their benefits safe.

To help promote the usage of the free and unfreeze feature of ebtEDGE DSS/HRA has created a social media toolkit which providers can use to help raise awareness along with our instructional video on "How to Submit a Claim for Electronically Stolen Benefits".

All EBT cards and PIN numbers remained the same and the EBT Customer Service Helpline also remained the same. As usual, cardholders can call 1-888-328-6399 for help with their EBT cards.

Cardholders will have to use a new website (www.ebtedge.com) or the ebtEDGE mobile app to monitor benefit issuances and transactions. They will have to set up a new account if they haven’t already. To download the app, visit the Apple or Google Play stores.

On the new ebtEDGE system, clients can access six months of transaction history via the website and mobile application. Transaction history dating back up to three years is available via the EBT Customer Service Helpline1-888-328-6399.

NYC households impacted by electronic benefit theft should continue to submit claims to the NYC Department of Social Services/Human Resources Administration to request the replacement of SNAP and/or Cash Assistance benefits.

As of Monday, August 21, 2023, NYC households can submit claims to the NYC Department of Social Services/Human Resources Administration at nyc.gov/hra to request the replacement of SNAP and/or Cash Assistance benefits stolen electronically.

As a result of the Federal Consolidated Appropriations Act of 2023, the United States Department of Agriculture (USDA) now permits states to use SNAP funds to issue replacement benefits to households who had a scam-related electronic benefit theft of SNAP benefits on or after October 1, 2022, through December 20, 2024.

Similarly, the NYS Legislature enacted a law that permits the issuance of replacement benefits for households who had a scam-related electronic benefit theft of Cash Assistance benefits on or after January 1, 2022.

Clients are not required to have an active SNAP or Cash Assistance case to submit a claim for replacement benefits. Clients with a closed or rejected case should submit a claim for replacement benefits under their old case number rather than submitting a new SNAP or Cash Assistance application.

What should clients do if their SNAP or Cash Assistance benefits are stolen?

If a client's SNAP or Cash benefits are stolen, they must complete the following steps to request replacement benefits:

1. Obtain EBT Transaction history: Part of the process of requesting replacement SNAP and/or Cash Assistance benefits requires clients to review and make note of their EBT transaction history so that they can report the following information for each fraudulent transaction: the date the transaction occurred, the name and address of the business where the transaction occurred, the benefit type (whether Cash Assistance or SNAP), and the amount of each fraudulent transaction. The transaction history will include mostly transactions that clients remember making and purchases that they're familiar with, from stores that they frequent. However, there is also the possibility that they may see transactions that look strange—from stores they've never shopped at, maybe even in states that they've never visited. These kinds of transactions may indicate potentially fraudulent activity. Clients should consider fraudulent transactions to be ones that they did not make or consent to. DSS/HRA recommends that clients use any of the following methods to obtain their EBT transaction history

Option 1: Accessing 6-months of EBT transaction history at ebtEDGE or by downloading the ebtEDGE mobile app (available for download in the Apple App Store and Google Play Store). Please note: If clients have never used ebtEDGE, they will need to create an account using an email address and valid EBT Card Number. If they have reported their card stolen, they will need to wait for their new card to arrive to create an ebtEDGE account.

Option 2: Call the toll-free EBT Customer Service line at 1-888-328-6399. Through the Customer Service line, clients can access an automated menu that allows them to hear their ten most recent transactions. Clients can also use the automated menu to request a two-month statement of their account history. Clients can also review transactions with and request a two-month statement from a live Customer Service representative. Transaction history dating back up to three years is available via the EBT Customer Service Helpline. Agents are available 24/7 and offer assistance in the following languages: Arabic, Chinese, English, Haitian Creole, Italian, Korean, Russian, and Spanish.

2. Report their EBT card as lost or stolen immediately after realizing the theft: Prior to submitting a claim for replacement benefits, clients are required to take the following steps to ensure their benefits are protected: report their EBT card lost or stolen, request a new card and change their account PIN by visiting ebtEDGE or calling the EBT Customer Service at 888-328-6399. Clients should also consider utilizing the additional security features available like freezing/locking and their cards when not in use and blocking internet and out-of-state transactions, as needed.

Note: Clients are not required to report the benefit theft to the NYPD to submit a claim for replacement benefits with DSS/HRA. If clients have already reported their EBT card as lost or stolen after the theft, they do not need to report it lost or stolen again to submit a claim.

3. Submit a Claim for Replacement Benefits: After reviewing their transaction history and identifying the fraudulent transactions, the client can then submit their claim to DSS/HRA. To file the claim, they will need the following:

Client Identification Number (CIN) of the head of household or case payee

Case Number

Current Mailing Address

Date, location, benefit type, and amount of each fraudulent transaction.

The information the client lists for each transaction should be identical to what is listed for the transaction in their ebtEDGE transaction history. Providing inaccurate information may result in a denial of the claim request.

How can clients submit claims for replacement SNAP and/or Cash benefits?

Clients can submit a claim for replacement SNAP and/or CA benefits using any of the following methods:

Online: Submitting a claim online is the fastest and easiest way to file! Filing a claim online may take as little as 10 minutes if the fraud has already been reported and the client has reviewed & identified the suspected fraudulent transactions. Submitting an online claim is strongly recommended by DSS/HRA.

By mail: Clients can print a paper claim form from our website, or they can obtain a paper claim form by calling DSS OneNumber (718-557-1399) and requesting a form be mailed to them. Paper claim forms are also available in the local BAC or SNAP Center. Completed paper applications can be mailed to:

Department of Social Services

PO Box 02-9121

Brooklyn, GPO

Brooklyn, NY 11202

In-Person: Clients can submit a claim via paper form or on PC Banks in any Benefits Access, SNAP, or HASA Center. Find a Center near you.

When should a client expect to receive a decision on their claim?

Once a claim is submitted, the client should allow up to 30 calendar days to receive a decision notice in the mail. Clients should anticipate receiving their replacement benefits on their newest and most recently used EBT card at or around the time they receive their notice of determination.

Need Help Submitting A Claim?

If clients need assistance submitting their claims or have questions about the overall process, community-based organizations across the city can help. For more information on the assistance available or to schedule an appointment, clients should contact their preferred local organization at the phone numbers provided in the following links:

Citywide

Bronx

Brooklyn

Manhattan

Queens

Staten Island

As a reminder, when obtaining transaction history online, both OTDA and HRA recommend relying on ebtEDGE to obtain this information instead of third-party applications.

Outreach Materials and Resources for Community Partners

DSS/HRA released the following resources which are available by visiting https://www.nyc.gov/site/hra/help/benefitreplacement.page.

These resources are available in the following languages: Arabic, English, French, Haitian Creole, Korean, Polish, Russian, Simplified Chinese, Spanish, Traditional Chinese, and Urdu.

[Video] Benefit Replacement: How to Submit a Claim for Electronically Stolen Benefits

Online Claim Form

SNAP and Cash Assistance Benefit Skimming Replacement FAQ

Instructions for Completing the Stolen Benefits Claim Form

“What to Do If Your EBT Benefits Are Electronically Stolen” Brochure

“What to Do If Your EBT Benefits Are Electronically Stolen” Palm Card

EBT Card Lock Social Media Toolkit

The materials can be ordered through DPOS using the instructions below:

Community Partners interested in ordering materials from HRA and are ordering for the first time, should email DPOS (Design and Print Ordering System) Customer Service at DPOSCustomerService@dss.nyc.gov to have their organization/agency registered in the system. Once completed, the requestor will receive an email with a link to create an account, allowing their organization/agency the ability to order from HRA's catalog.

Organizations and agencies with already existing DPOS accounts, should log into their account using the appropriate link below:

For other NYC Agencies: https://nycdssagencies.myprintdesk.net/

For (CBO) NYC DSS Partners: https://nycdsspartners.myprintdesk.net/

DSS OneNumber Updates

DSS OneNumber and Third-Party Authorization

To provide case management support or advocacy, advocates and caseworkers are allowed to join HRA clients or applicants on phone calls with DSS OneNumber, representatives are allowed to share information over the phone with both the client (or applicant) and the third party, if the client (or applicant) provides the representative with verbal consent to do so.

Clients or applicants may also complete a fillable PDF of the HRA third-party authorization form that can be signed digitally / electronically using Adobe or other third-party software. Click here to download the form. Completed third-party authorization forms can be emailed to constituentaffairs@dss.nyc.gov or faxed to 212-331-4685.

Waivers

Telephone Application and Recertification Submission Process Waiver Extension

The signature waiver allowing telephone submission of applications and recertifications when other submission methods are not viable options for an applicant or participant has been extended through June 30, 2026, and will be handled through Center #90.

Applicants and participants who call the DSS OneNumber requesting assistance in submitting an application or recertification will be informed that they have the following options to submit an application or recertification:

in person at any Benefit Access Center location

online through ACCESS HRA

through the mail

by fax

over the telephone if other submission methods are not viable options for the applicant

a home visit, if necessary.

If an applicant or participant is unable to submit their application or recertification via methods 1-4 outlined above, they can indicate that they require over the telephone assistance by following the prompts associated with Reasonable Accommodation / Help because of a Disability or Condition to have their call routed to Center #90.

Following the telephone submission, the agency will mail the applicant/participant a Post Telephone Submission Instructions (FIA-1229) notice that will include:

Authorization To Repay Public Assistance Benefits (W-148A)

Documentation Requirements and/or Assessment Follow-Up (W-113K)

Paper copy of the interview completed over the phone (LDSS-2921/LDSS-3174)

Each of these documents requires review and may also require action taken.

Waiver Extensions – SNAP and Cash Assistance Telephonic Signatures

The temporary adjustment to the requirements for recording telephonic signatures for SNAP applications filed over the telephone or submitted without a signature has been extended. The waiver will now expire June 30, 2024. While this SNAP adjustment is in effect, CA, or Medicaid case applications may also be accepted over the telephone. To apply by telephone, applicants should reach out to DSS OneNumber (formerly Infoline) to be referred for assistance.

The telephonic signature waiver was previously set to expire on June 30, 2023, following the May 11, 2023, lifting of the federal PHE.

Extension of the Cash Assistance (CA) Interview Waiver on Single Issuance (SI) Cases for Shelter and Community Moves with Certain Rental Subsidy Programs

The Office of Temporary and Disability Assistance (OTDA) has approved a two-year extension of the waiver of the Cash Assistance (CA) interview requirement for certain applying households to support moveouts from shelter, as well as community moves to prevent eviction, with any of the following housing programs:

City Fighting Homelessness and Eviction Prevention Supplement (CityFHEPS);

DHS Supportive Housing placements;

Pathway Home; and

Section 8

Shelter Moves

Emergency Housing Voucher (EHV)

The waiver is now authorized from May 1, 2024, through April 30, 2026. OTDA initially approved the waiver for the period of May 19, 2023, through April 30, 2024.

Individuals moving either out of shelter or with a rental subsidy who are not in receipt of CA must apply for an emergency assistance grant (One-Shot Deal) to get help with moving-related costs (e.g., first month’s rent, broker fee, security voucher, etc.) and to get their rental subsidy processed so payments may be issued. As part of the application process, an eligibility interview is usually required before a determination can be made. As a result of the waiver discussed above, these households can now be approved for rental assistance, if eligible, without an interview.

This waiver is only applicable to the CA interview requirement. All other aspects of the eligibility review and determination requirements remain in effect.

Community partners assisting clients with rental subsidy packages should be aware that although these applicants will receive a message on ACCESS HRA (AHRA) to call for their CA interview after they submit their application, they are not required to do so.

Note: This waiver does not apply to households that qualify for and/or are applying for ongoing CA or who apply for SNAP at the same time as they apply for a One-Shot Deal. These households must continue to complete all the required steps of the CA and SNAP eligibility process, including an interview, prior to being approved for rental assistance.

Expiration of Federal Authority to Issue SNAP Replacement Benefits, and updates to Temporary Assistance (TA) Replacement Benefits, for Benefits Stolen via Electronic Means Such as Skimming, Cloning, Phishing or Other Fraudulent Methods

Please be advised that the federal authority that allows for the replacement of skimmed SNAP benefits ended on Friday, December 20, 2024, as the authority to replace stolen SNAP benefits was not included in the federal American Relief Act, 2025 signed into law 12/21/24 which extended the Farm Bill through 9/30/25. The Department of Social Services is not allowed to issue SNAP skimming replacement for theft that occurs after December 20, 2024. Clients can still file claims for replacement of skimmed SNAP benefits after December 20, 2024, as long as the theft occurred on or before December 20, 2024, and the claim is filed within 30 days after they learned the benefits were stolen. This deadline does not impact claims for skimmed Cash Assistance benefits.

The Department of Social Services will continue to consider claims for up to two replacements per household per fiscal year of stolen SNAP benefits with a date of theft on or before December 20, 2024 (for multiple theft transactions that span the expiration date, only benefits stolen on or before this date may be considered for replacement). A SNAP benefit theft transaction that occurs on or after December 21, 2024, will not be considered for replacement at this time. However, The Department of Social Services will retain a record of these claims in the event that federal retroactive replacement authority is granted. If any additional federal action occurs that impacts the ability to issue SNAP benefit replacements, including the ability to issue replacements retroactively from December 20, 2024, we will provide notification and updated guidance.

The Department of Social Services continues to have the authority to replace Temporary Assistance (TA) cash benefits that were stolen through electronic means. Individuals could receive up to two replacements each fiscal year for benefits stolen between January 1, 2022, and September 30, 2024, and one replacement each fiscal year beginning October 1, 2024.

The determination of the fiscal year for replacing TA cash or SNAP benefits is made by the date the replacement benefit is issued to the household, not the date that the application was submitted or the date of theft.

For additional Benefit Replacement information and resources, please visit our dedicated webpage.

The Home Energy Assistance Program (HEAP) Opening Dates

The regular HEAP season opens on November 1, 2024. More information including 2024-25 benefit amounts and eligibility requirements can be found here.

The Emergency HEAP Benefit opens on January 2, 2025. The Emergency HEAP Benefit provides assistance to those who are in a heat related emergency. More information including 2024-25 benefit amounts and eligibility requirements can be found here.

The 2024-2025 Heating Equipment Repair and Replacement (HERR) and Heating Equipment Clean and Tune (C&T) opened on Tuesday, October 1st. Please find more information about HERR here. More information about C&T can be found here.

Our dedicated webpage will be updated with instructions on how to apply for each HEAP component and future opening and closing dates for each.

Relocation of HRA Centers and Offices

Relocation of the Home Care Services Program Office and Brooklyn South Medicaid Office

This notification is to advise Community Partners of the relocation of DSS-HRA’s Home Care Services Program Office and Brooklyn South Medicaid Office. Please see details of the change below:

Current Location (closes Friday, August 2, 2024): 1st Floor at 785 Atlantic Avenue, Brooklyn, NY 11238

New Location: (opens Monday, August 5, 2024): 4th Floor at 785 Atlantic Avenue, Brooklyn, NY 11238

Days and Hours of Operation: Monday – Friday, 9:00 AM to 5:00 PM

Effective August 5, 2024, the client entrance for the Home Care Services Program and Brooklyn South Medicaid Offices will be located at 495 Clermont Avenue, Brooklyn, NY 11238. Clients have received notification of the new entrance.

Program Services Background:
HRA’s Medical Assistance Program (MAP) administers the Medicaid program for Disabled, Aged and Blind residents of New York City. This includes accepting and processing applications and renewals, and performing undercare actions, such as adding a new household member or changing a home address. There is rarely a need to visit a community office as nearly all MAP business can be accomplished by mail, fax or phone.

HRA’s Home Care Services Program provides Medicaid-eligible aged, disabled, or sick individuals with housekeeping and home-attendant services including bathing, dressing, cleaning, shopping, laundry, meal preparation, and other light housework.

Contact Us:
For questions about this relocation, Elected Officials should contact DSS at intergov@dss.nyc.gov or 718-557-1399, all other community and municipal partners should contact DSS Outreach at DSSOutreach@dss.nyc.gov.

Benefit Access Center Name Changes and Relocations

Concourse Centers

Effective Friday, February 16, 2024, at 5:00pmM, HRA will end operations at the Concourse SNAP Center located at 1365 Jerome Avenue, Bronx, NY 10452.
The Benefit Access Center (BAC) also located at 1365 Jerome Avenue, Bronx, NY 10452 will be relocated to 845 Barretto Street, Bronx, NY 10474. Operations will begin at the new location on Tuesday, February 20, 2024, at 8:30 AM. Regular operating hours will be from 8:30 AM to 5:00 PM, Monday through Friday.

We encourage clients to avoid unnecessary trips to our offices by using our remote or online services through to complete and submit Cash Assistance (CA), Supplemental Nutrition Assistance Program (SNAP), Emergency Assistance (EA), Home Energy Assistance Program (HEAP), Fair Fares NYC, and Medicaid (MA) applications and recertifications, submit supporting documentation, manage their case, and receive case information.
Those unable to utilize online services may submit completed SNAP and CA applications, as well as supporting documentation, using self-service drop boxes at all BACs and SNAP Centers, or self-service PC banks and scanners, which are available at all HRA BACs and SNAP Centers. HRA staff are on site to help clients use self-service scanners and computers to submit forms, and to answer questions and accept paper forms.

HRA plans to send notifications of the Concourse SNAP Center closure and Benefit Access Center relocation to clients via USPS mail prior to the move date. This notification will include general information such as contact information for the new BAC location, and other SNAP locations where clients can still receive in person assistance as well as program access telephone numbers. A flyer will also be posted in the waiting area, and a sign will be posted outside the building alerting clients that the SNAP Center Concourse has closed and indicating alternate locations where clients can receive walk-in services, and for the Benefit Access Center, alerting clients that the Benefits Access Center will move to 845 Barretto Street.
If you have any questions about the relocation, please contact us at DSSoutreach@dss.nyc.gov.

SNAP/EBT Scams

Using ebtEDGE and EBT Customer Service To Help Keep EBT Cards Secure

Did you know that HRA clients can monitor their recent EBT transactions and review transaction history through the ebtEDGE website, mobile application, or by calling EBT Customer Service?

Conducting regular reviews of EBT transactions can help clients manage benefits, keep their cards secure, and prevent fraudulent activity. There are several ways for a client to review their EBT transaction history:

Checking EBT transaction history at the ebtEDGE website or by downloading the ConnectEBT mobile app (available for download in the Apple App Store and Google Play Store); or

Calling the toll-free EBT Customer Service line at 888-328-6399.

Through the Customer Service line, clients can access an automated menu that allows them to hear their ten most recent transactions. Clients can also use this feature to request a two-month statement of their account history.

Additionally, clients can also review transactions with and request a two-month statement of their account activity from a live Customer Service representative.

On the ebtEDGE system, clients can access six months of transaction history via the website and mobile application. Transaction history dating back up to three years is available via the EBT Customer Service Helpline 1-888-328-6399.

EBT transaction history will include mostly transactions that clients remember making purchases that they're familiar with, from stores that they frequent. However, there is also the possibility that they may see transactions that look strange—from stores they've never shopped at, maybe even in states that they've never visited. These kinds of transactions may indicate potentially fraudulent activity known as electronic benefit theft or "skimming," "phishing," or "card cloning."

Should a client believe they've been a victim of electronic benefit theft, they should immediately report their card as stolen. To file a report, request a new card, and change the PIN associated with their account, clients should call the EBT Customer Service Helpline at 888-328-6399 or go to the ebtEDGE website or mobile application

EBT Scams Currently Impacting Recipient Households

In response to increasing incidents of temporary assistance and SNAP benefits theft via several scams, including phishing and card skimming, the State Office of Temporary and Disability Assistance (OTDA) has created a public service announcement (PSA): Act Fast: Protect Your EBT Benefits Against Skimming Thieves

Phishing scams have employed deceptive tactics ranging from "smart tablet giveaways", in which recipients are asked to submit personal case information to participate. OTDA will never send correspondence prompting a recipient to provide their account information. Households can help safeguard their benefits going forward by:

Frequently changing the EBT account PIN. It is recommended that cardholders avoid selecting a PIN that is easy to guess such as a repeated or consecutive numbers.

Clients should NEVER give their PIN to anyone, not even to an HRA employee. HRA employees will never ask a client for their EBT card PIN. Clients also shouldn't give their PIN to a person if they are told that their case will close.

Reviewing the account and transactions on a regular basis. Households should regularly review their account transactions and balances and immediately report their card lost or stolen should they notice any suspicious or questionable activity or transactions.

Reporting suspicious devices and activity. If they notice any sign that a skimmer may be in use, it's recommended that they alert the retailer and refrain from using the possible compromised machine.

Households may report their card lost or stolen at the EBT Customer Service Helpline (888-328-6399), or on the ebtEDGE website, or on the ebtEDGE mobile app. Learn more about what steps can be taken to safeguard information and benefits. Download a flyer with useful information about fraud prevention and protection.

Mandatory Engagement with FIA & Employment Services and Support Administration: Employment Services Providers

On October 2, 2023, HRA began making mandatory appointments for Cash Assistance recipients who are required to participate in an Employment Services program.

Engagement with HRA Employment Services and Support Administration (ESSA) providers is mandatory for Cash Assistance recipients but was paused during the COVID-19 pandemic. Employment Services offers Cash Assistance clients opportunities to learn new skills, improve their chances of connecting to careers, works closely with clients to identify opportunities that match their needs, skills, and career goals, with a goal of establishing long-term financial stability and security. Clients work with an appropriate Employment Services providers as described below. These providers will also assist clients who need them with connecting to childcare services.

CareerCompass assists clients with finding employment, training, or education programs, as well as internship and community service opportunities, to match their skills and reach their goals.

YouthPathways provides career, education, and training services for clients ages 18-24, including internships and community service opportunities tailored to their goals and needs.

CareerAdvance offers career, education, and training services in specific employment sectors, including people with limited English proficiency and older adults.

WeCAREprovides a continuum of services to help cash assistance clients and applicants with medical and/or mental health conditions that affect their employability to attain their maximum levels of self-sufficiency.

Substance Use Centralized Assessment Program (SUCAP) provides assessment and referral treatment based on client needs for clients with a substance use disorder.

Office of Reasonable Accommodations (ORA) provides a clinical review of requests for Reasonable Accommodations that support clients with physical, mental, or medical disabilities in accessing HRA programs and services. ORA clinicians review clinical documentation and make recommendations on Reasonable Accommodation requests that support clients in accessing HRA programs and services.

Update to Federal Poverty Guidelines

The 2023 Federal Poverty Guidelines for the Emergency Assistance to Families (EAF) and Emergency Safety Net Assistance (ESNA) Categories of Temporary Assistance are effective April 1, 2023, through March 31, 2024.

Emergency Assistance to Families (EAF) provides assistance to meet the emergency needs of pregnant persons and families with at least one child under age 18, or under age 19 and regularly attending full time secondary school. For a household to be financially eligible for EAF, the household's immediately available income on the date of application must be at or below the 200% Federal Poverty Guideline for their household size and the applicant must not have available resources to meet the emergency need.

The new Federal Poverty Level Guidelines for EAF & ESNA can be found below.

ASL Direct at Infoline

ASL Direct is a video calling system that provides clients who are within the Deaf and Hard of Hearing communities a way to contact HRA and communicate with an ASL Direct agent at DSS OneNumber via a video phone. Clients can reach the ASL direct agent via video phone at 347-474-4231, Monday through Friday from 8:00 am to 4:00 pm.

Learn more about how DSS assists people who are deaf or hard of hearing including help with scheduling interpretation services for visits to HRA Centers.

Requesting a Replacement of Temporary CBIC or EBT Card

Elimination of Photo Image and Signature on Common Benefit Identification Cards (CBIC)

Common Benefit Identification Cards (CBIC)/Electronic Benefit cards (EBT) are issued by New York State. The state has decided that PA recipients/applicants’ photo and signature will no longer be included on CBIC cards issued going forward. For information regarding obtaining a photo ID, visit New York State Department of Motor Vehicles (DMV) or IDNYC. For those looking to get a non-driver’s identification card through the DMV, HRA clients can download a budget letter on ACCESS HRA to receive a free Non-Driver’s ID from the DMV.

Benefit cards are sent directly to clients by mail via the State's vendor. There is no need to come into a service center to request a card or receive a replacement CBIC card. If an emergency card is needed for a new applicant who is eligible for expedited SNAP or an immediate needs grant, applicants can visit any open HRA center to request a Vault Card (temporary benefit card). Note that State photo cards cannot be issued in-person or through the mail for clients who never had their photo taken as part of the prior Automated Finger Imaging System (AFIS) process which has been eliminated by the State.

Clients can request a replacement card from the State by calling EBT Customer Service at 888-328-6399 for account information or to request that a replacement Electronic Benefit Transfer (EBT) card for SNAP or Cash Assistance be mailed. For anyone having difficulty accessing a replacement card by phone, cards can also be requested by setting up an online EBT account. Clients can use this account to request a replacement card, check card balance, review transaction history, change a PIN, and more.

If an EBT card is lost or stolen, it must be reported to NYS EBT Customer Service right away at 888-328-6399 or ebtEDGE to disable the old card.

Replacement cards requested online or by telephone will be mailed to the address on record in 7 to 10 business days.

For the purposes of proof of identity for receipt of benefits, HRA does not require a photo ID. New York State and New York City operate a public benefits eligibility process whereby if individuals can provide a Social Security Number and the correct name and date of birth, no additional identification documentation is required. In some cases, HRA can also accept an attestation from someone who knows the individual applying for benefits.

Obtaining Temporary CIN for Clients without Social Security Number

For clients applying for benefits who do not have a social security number, the social security number of a child on the case will be used to identify the case. When an application is initially submitted through ACCESS HRA, the system is not yet able to connect the case using the SSN of the child. In these cases, when a client needs to access a case before processing has begun, they can obtain a temporary CIN as follows (this process is for use by CBOs only at this time and is not available for applicants directly):

CBOs can email the ITS HRA team at ACCESSHRASuppapp@dss.nyc.gov to ask for the temporary CIN, as an alternative if POS is not an option.

When submitting a request, CBOs should include the following information;

ACCESS HRA confirmation number for the online application submitted

Client name and date of birth

AHRA Username (can be an email address)

Immigration Updates

USCIS Budget Letters for Fee Waivers

USCIS's fee waiver process for certain applications has an option to indicate receipt of a means-tested benefit as a reason cited for requiring a fee waiver. This can be demonstrated with a budget letter from the agency administering the benefit. HRA is able to provide these letters to clients/consumers upon request, including at Centers and via ACCESS HRA.

The 4 things every budget letter for a means-tested benefit must have in order to be acceptable to USCIS for fee waiver purposes are:

The client's name

The agency's name

The name of the benefit received

The validity dates for the benefit

These validity dates do not need to include the date when the client originally began receiving benefits from the agency, the most recent recertification date is fine. The end date can either be the next recertification date or "12/31/9999" which is understood to mean indefinite. Either of these will be acceptable.

Please note that a signature is not required on these letters.
Learn more about fee waivers
Visit the HRA Immigrant Resources page

Guidance on Providing Assistance to Ukrainians

In response to the "Additional Ukraine Supplemental Appropriations Act" passed by Congress on May 21, 2022, OTDA released a GIS Message explaining that effective May 21, 2022, Ukrainian humanitarian parolees are eligible for resettlement assistance and "other benefits available for refugees." This applies to Ukrainian nationals paroled into the US between February 24, 2022 and September 30, 2023 (this will include many participants in the Department of Homeland Security's "Uniting for Ukraine" program) and Ukrainian nationals paroled into the US after September 20, 2023 who are either 1) a spouse or child of a Ukrainian national paroled into the US between February 24, 2022, and September 30, 2023; or 2) a parent, caregiver, or legal guardian of a Ukrainian national unaccompanied minor paroled into the US between February 24, 2022, and September 30, 2023.

DSS clients who meet the definition in the Act would be eligible for the same level of benefits as refugees including Cash Assistance (including emergency assistance), SNAP, HEAP, and Medicaid as long as they also meet the non-immigration eligibility requirements for the programs. Once an applicant is able to show that they meet the definition of a Ukrainian parolee, they will immediately meet the non-citizen requirements for these programs. There is no 5-year waiting period for eligibility for federal benefits for this group.

Free, confidential language support, including Ukrainian interpretation, is available in all DSS/HRA locations. All applicants, regardless of immigration status, should go to their nearest Center for assistance.

This new change does not apply to Ukrainian nationals with any other status aside from parole, or with no status, including:

Ukrainian nationals with only Temporary Protected Status (TPS). These individuals may be eligible for State funded benefits from DSS/HRA. There is no 5-year waiting period for State funded benefits

Ukrainian nationals with Legal Permanent Residence (green card holders). These individuals may be subject to a 5-year waiting period for federal benefits. But they may be eligible for State funded benefits from DSS/HRA without a 5-year waiting period

Ukrainian nationals in the US on B1/B2 visitor visas

Undocumented Ukrainian nationals

Updated Guidance on Providing Assistance to Ukrainian Humanitarian Parolees (UHPs)

In response to the Ukraine Security Supplemental Appropriations Act, 2024, Division B of the Act Making Supplemental Appropriations for the Fiscal Year Ending September 30, 2024, OTDA released a with updated guidance on meeting the needs of certain Ukrainian individuals and families, or non-Ukrainians who last habitually resided in Ukraine who are paroled in to the United States (U.S.) due to urgent humanitarian reasons, known as Ukrainian Humanitarian Parolees (UHPs), and are applying for assistance and/or benefits through Temporary Assistance (TA), the Supplemental Nutrition Assistance Program (SNAP), the Home Energy Assistance Program (HEAP), Refugee Cash Assistance (RCA), Refugee Medical Assistance (RMA) and/or Medicaid (MA). This law extends the time period during which Ukrainian Humanitarian Parolees (UHPs) may be paroled into the U.S. and thus eligible for certain benefits to September 30, 2024.

The Ukraine Security Supplemental Appropriations Act, 2024 provided that UHPs who are granted parole between February 24, 2022, and September 30, 2024, are now eligible to receive CA, SNAP, HEAP, RCA, RMA and MA. These individuals are not subject to a waiting period and are immediately eligible for benefits as long as they meet all other program financial and non-financial eligibility requirements. UHPs’ spouses or unmarried children under the age of 21 who were paroled into the U.S. after September 30, 2023, continue to be eligible to apply for these benefits and receive them, if otherwise eligible. If the paroled Ukrainian was an unaccompanied child, their parents, legal guardians, or primary caregivers paroled after September 30, 2023, also continue to be eligible for these benefits.

Free, confidential language support, including Ukrainian interpretation, is available in all DSS/HRA locations. All applicants, regardless of immigration status, can go to their nearest Center for assistance as needed.

Ukrainian nationals who have only applied for or been granted Temporary Protected Status (TPS) and have no underlying humanitarian parole or other immigration status are not eligible for federal benefits but would be considered PRUCOL and eligible for SNA and MA if they otherwise meet program eligibility requirements.

The updated list of U.S. Department of Homeland Security (DHS) / United States Citizenship and Immigration Services (USCIS) documents that may be provided by UHPs, to verify they were granted humanitarian parole when applying for benefits can be found.

Designation of Temporary Protected Status

Cameroon

Reminder: On June 7, 2022, Cameroon's designation as a Temporary Protected Status (TPS) country became effective and will last for 18 months. Cameroon was designated to the list of TPS countries for the first time on April 14, 2022 "due to the extreme violence perpetrated by government forces and armed separatists, and a rise in attacks led by Boko Haram." To qualify for TPS under this designation, individuals must have continuously resided in the U.S. since April 14, 2022 and have had continuous physical presence in the U.S. since June 7, 2022. Those traveling to the US after April 14, 2022 will not be eligible.

Ethiopia

The United States Department of Homeland Security (DHS) Secretary has recently designated Ethiopia for Temporary Protected Status (TPS). As a reminder, TPS can be extended to a country experiencing ongoing armed conflict, environmental disasters, or extraordinary and temporary conditions. Ethiopia's designation, effective December 12, 2022, was made due to ongoing armed conflict and extraordinary and temporary conditions that prevent nationals and habitual residents from returning safely.

TPS is not automatically granted, individuals must apply for it through USCIS and provide the required proof that they meet the criteria to receive TPS. Therefore, individuals from Ethiopia will not automatically be granted TPS.

The Office of Temporary and Disability Assistance (OTDA) recognizes non-citizens with TPS as Permanently Residing Under Color of Law (PRUCOL) for the purposes of Safety Net Assistance (SNA) eligibility. Non-citizens with TPS can receive SNA, if otherwise eligible. Non-citizens granted TPS are ineligible for Cash Assistance (CA), the Home Energy Assistance Program (HEAP), and the Supplemental Nutrition Assistance Program (SNAP), unless they are also in some other qualifying non-citizen status.

President Biden recently signed the Consolidated Continuing Appropriations Act, 2023 into law. This law extends the period of parole under which certain individuals from Afghanistan may be eligible for certain benefits to September 30, 2023 (see: Division M, Title V, Sec. 1501 of H.R. 2617: Consolidated Continuing Appropriations Act, 2023).

Haiti

The Department of Homeland Security (DHS) has announced the extension and redesignation of Haiti for Temporary Protected Status (TPS) for 18 months, from February 4, 2023, through August 3, 2024. DHS previously announced the decision to extend and redesignate TPS for Haiti on December 5, 2022.

This extension and redesignation of Haiti for TPS allows nationals of Haiti (and individuals having no nationality who last habitually resided in Haiti) who have continuously resided in the United States since November 6, 2022, and who have been continuously physically present in the United States since February 4, 2023, to apply for TPS. Those who have been continuously residing in the United States since November 6, 2022, and have a pending TPS application with USCIS do not have to refile at this time.

Somalia

The Department of Homeland Security (DHS) has announced the extension and redesignation of Somalia for Temporary Protected Status (TPS).

The TPS extension and redesignation for Somalia went into effect on March 18, 2023, due to ongoing armed conflict and extraordinary and temporary conditions in Somalia that prevent Somali nationals, and those of no nationality who last habitually resided in Somalia, from returning to Somalia safely.

TPS is not automatically granted, individuals must apply for it through USCIS and provide the required proof that they meet the criteria to receive TPS. Therefore, individuals from Somalia will not automatically be granted TPS. USCIS is responsible for making the TPS eligibility determination. Learn more from USCIS regarding TPS online, or call the USCIS TPS Hotline at 202-272-1533.

Program Implications

Temporary Assistance, Supplemental Nutrition Assistance Program, Home Energy Assistance Program, Refugee Cash Assistance.

Benefit Eligibility for Parolees

Cubans, Haitians, Nicaraguans, and Venezuelans

The U.S. Department of Homeland Security (DHS) recently implemented new parole processes for Cubans, Haitians, Nicaraguans, and Venezuelans. The new parole processes allow qualified beneficiaries who are outside the U.S. and lack U.S. entry documents to be considered for advanced authorization to travel and a temporary period of parole for up to two years for urgent humanitarian reasons or significant public benefit. Cubans, Haitians, Nicaraguans, and Venezuelans participating in these processes must have a supporter in the U.S. who agrees to provide them with financial support for the duration of their parole in the U.S. Cubans, Haitians, Nicaraguans, and Venezuelans who enter the U.S. under these new processes may be paroled into the U.S. for up to two years.

Non-citizens paroled for less than one year may be eligible for Safety Net Assistance (SNA), if otherwise eligible. Non-citizens paroled for one year or more are qualified non-citizens and may be eligible for federal public benefits such as Family Assistance (FA), the Supplemental Nutrition Assistance Program (SNAP) and the Home Energy Assistance Program (HEAP).

Afghan Humanitarian Parolees

Effective September 30, 2021, the federal government began providing evacuees from Afghanistan who entered the U.S. on humanitarian parole access to federal benefits and services through the Afghanistan Supplemental Appropriations Act, 2022. The date through which Afghan citizens or nationals habitually lived in Afghanistan has now been extended from September 2022 to September 30, 2023.

The Afghanistan Supplemental Appropriations Act, 2022 allows these individuals to receive benefits for a limited period of time. Benefits may include resettlement assistance, entitlement programs (including TA and SNAP), and other benefits available to refugees admitted under section 207 of the Immigration and Nationality Act through March 31, 2023, or until the end of their parole term, whichever is later. These individuals are not subject to a waiting period and are immediately eligible for benefits as long as they meet all other TA/SNAP financial and non-financial eligibility requirements.

BPRUCOL Safety Net Assistance Eligibility Changes

On May 12, 2023, OTDA announced new regulations impacting eligibility for Non-citizens Recognized as Permanently Residing Under Color of Law (PRUCOL) for Safety Net Assistance (SNA). The policy, which took effect upon publishing, expanded the pool of non-citizens who are considered PRUCOL for the purposes of Safety Net Cash Assistance (SNCA). As a reminder, PRUCOL is not an immigration status, but a public benefit category used for the purposes of Safety Net Assistance Eligibility.

The new categories of noncitizens now eligible to receive SNCA include:

Applicants for Asylum, regardless of employment authorization status

Applicants for Temporary Protected Status (TPS)

Applicants for Deferred Action for Childhood Arrivals (DACA)

Applicants for Special Immigrant Juvenile (SIJ) Classification

Applicants for Adjustment of Status to Lawful Permanent Residence (LPR)

Applicants for adjustment of status to lawful permanent resident under Section 245 of the INA that the USCIS has accepted as "properly filed"

Applicants for Cancellation of Removal

Applicants for Suspension of Deportation (under former 244 of the INA)

Applicants requesting Deferred Action

Applicants for a special non-immigrant visa, including individuals applying for a K (spouse or fiancé of a U.S. citizen), S (certain non-citizens supplying critical information related to terrorism or organized crime), T (trafficking victims and their family members),[1][1] U (victims of criminal activity and their spouse/children), or V Visa (spouse and children of LPR who are in the process of immigrating to the U.S).

Persons Granted Stays of Deportation – Non-citizens who have been found deportable, but deportation is deferred for a specified period of time

Persons Granted Indefinite Stay of Deportation – Non-citizens who have been found deportable, but deportation is deferred indefinitely

Persons Granted Indefinite Voluntary Departure – Relief that was granted before April 1997 to non-citizens who have been found deportable, but deportation is deferred indefinitely

Persons Granted Suspension of Deportation pursuant to former Section 244 of the INA (Non-citizens in this category have been found deportable, have met a period of continuous residence and have filed an application for the EOIR to suspend deportation, which has been granted.)

Persons on whose behalf an immediate Relative Petition has been approved and family members covered by the petition (Non-citizens who are immediate relatives (spouse, father, mother, or unmarried child) of a U.S. citizen/LPR who has filed an I-130 Relative Petition on their behalf).

ACCESS HRA

Option to Select Sex Designation of “X”

All applicants and participants now have the option of selecting “X” as a sex designation on their CA, SNAP, and Medicaid application or recertification form as well as request to change their current designation in HRA systems. ACCESS HRA has been updated to provide this option and all paper application kits have been updated to include new versions of state forms. Application types impacted are:

Cash Assistance:

CA Initial Application

CA Recertification

CA Case Change – Add New Household Member

SNAP:

SNAP Initial Application

SNAP Recertification

SNAP Case Change – Add New Household Member

SNAP Periodic – Add New Household Member

Medicaid:

MA Initial Application

MSP Application

MA Renewal

*Note: The addition of the ‘X’ option for Sex was previously implemented for HEAP Regular applications in Release 7.5 in December 2023.

ACCESS HRA Child Support Mobile App

Office of Child Support Services (OCSS) Mobile App Updates

While the initial release of the Office of Child Support Services (OCSS) mobile app made it easier for custodial parents and guardians to enroll in the program, subsequent updates offered features designed to simplify child support processes for parents who pay support.

One fundamental form that was recently added to the mobile app is the Affidavit of Net Worth, which is required for multiple processes.

At times, many noncustodial parents choose to challenge administrative enforcement actions taken against them. The mobile app allows them to complete and submit forms for:

Federal or state tax refund intercepts

Driver's license or professional license suspensions

Withholding too much additional income

Frozen bank accounts or certain property liens

Credit reporting information

Denials of passport applications or renewals

The app also allows noncustodial parents to fill out and submit forms for key services to reduce or avoid debt. These include applications to OCSS’ our Arrears Credit and Arrears Cap programs and forms for the Modifying Orders Through Stipulation (MOTS) program. Parents whose driver's license was suspended for not paying child support can also access the form needed to enter into a payment agreement.

Please note: Negative case actions may be taken if clients do not return referral forms and/or comply with their interview. OCSS staff will make two attempts to reach the client by telephone to conduct the interview.

OCSS no longer restores Cash Assistance grants and Medicaid cases for clients who have a Child Support sanction. Clients must comply with the child support program, or they will be sanctioned.

For many of these forms, noncustodial parents can also submit supporting documentation through the app as well. Once we receive a noncustodial parent's submission is received by HRA, they are contacted to discuss any necessary next steps.

Simplifying Processes for Custodial Parents

Alongside other improvements to the enrollment experience for Cash Assistance clients, the mobile app updates give custodial parents applying for or receiving Cash the ability to link their Cash case with their one for child support. Giving custodial parents direct access to notices and appointment information related to child support is intended to make it easier for Cash clients to track their case and minimize the stress that often accompanies the application and referral process.

Custodial parents, whether receiving Cash Assistance or not, can also now update their contact information using the app—especially beneficial for parents whose housing is unstable.

How to Download the App

Go to nyc.gov/childsupportmobile to download the app or visit the App Store (Apple) or Google Play (Android). The app uses the same login information as ACCESS HRA for those who already have login credentials.

ACCESS HRA System Updates

Recent Updates

ACCESS HRA Release Information - Release R7.5.6

The NYC Department of Social Services – Human Resources Administration (DSS HRA) is pleased to announce the following ACCESS HRA updates went live in the client portal on Saturday, October 19, 2024:

Introduced auto-indexing of SNAP documents sent from the AHRA Mobile App allowing for quicker review by SNAP case workers

Created new email, text, and push notifications to notify SNAP clients of upcoming application and recertification interviews as well as case status updates on the Client Portal and Mobile App

Improved visibility for paperless opt-in on CA and SNAP applications and recertifications

Created new Fair Fares ‘Duplicate Account’ functionality for users who received multiple MetroCards directing them to unlink and reconnect to their correct Fair Fares ID before performing any case actions

New error messaging to prevent stuck Medicaid applications stemming from users submitting renewals outside their window and/or during EDITS system downtime

New alert informing clients that Medicaid E-Notices will be temporarily unavailable from 12:00am – 2:30am ET each night for daily system maintenance

Added new ‘SNAP Match’ alert for select clients. This specifically notifies Medicaid clients who are also receiving SNAP benefits that their case will be automatically renewed for 1 year of additional coverage and that no action is required. These clients may not receive a Medicaid renewal due to the SNAP match and will not be able to use ACCESS HRA to renew online or reprint a paper renewal

Added alert to the Payments page to inform CityFHEPS clients to expect a few-day delay in final payment once checks have been issued

Implemented new text on CA Initial Application Introduction page explaining that clients who apply for Cash Assistance will also have their Medicaid and SNAP eligibility determined

The NYC Department of Social Services -Human Resources Administration (DSS HRA) is pleased to announce the following ACCESS HRA updates went live on Saturday, December 9, 2023:

Featured updates in the client portal

CityFHEPS Cases: CityFHEPS is being introduced into the ACCESS HRA family of benefit programs! Clients will now be able to link to their CityFHEPS case and view information about their case online.

CityFHEPS Renewals: Eligible clients can now submit their CityFHEPS Renewal through ACCESS HRA and upload any supporting documents and the ACCESS HRA Mobile App.

CityFHEPS Good Cause: Clients who are completing their fifth-and-final year of rental assistance can apply for a good cause exemption or extension during the online renewal.

CityFHEPS and FHEPS Case Changes: Clients who receive Cash Assistance can download the CityFHEPS modification form to report a change in their rent, household, or income. They can also receive direction on how to restore FHEPS to their case.

Medicaid and MSP Benefits text updates: The AHRA Benefits page now displays more detailed information on Medicaid, the Medicare Savings Program (MSP), and how to apply.

CA and SNAP Apps/Recertifications Consent Language: NYCHA Consent to Share Information clause and acknowledgement added.

CBO/311 Assistance: Enhanced messaging shows how to get assistance via 311 or from a listed provider organization.

HEAP Regular Updates for 2023-24:Modifications in the HEAP Regular application for the 2023-24 benefit year

Featured updates in the AHRA Mobile App

CityFHEPS: CityFHEPS case information, document status, and renewals are all fully integrated into the AHRA Mobile App in addition to the client portal.

Resources

Download the updated ACCESS HRA User Guide.

Download the ACCESS HRA Release Notes

Download a history of ACCESS HRA releases.

Corresponding trainings on ACCESS HRA and the Provider Portal are available for community partners! Sign up online. Organizations interested in becoming Provider Portal Partners should email DSSOutreach@dss.nyc.gov for an onboarding package.

ACCESS HRA Multi-Factor Authentication Reminder

ACCESS HRA's optional multi-factor authentication process will become mandatory when clients try to access their SNAP, Cash Assistance, Home Energy Assistance Program (HEAP), Fair Fares, or Medicaid case data online in 2023.

To simplify this process for more of our clients, as of December 10, clients can now use either email or a phone number to set up multi-factor authentication. Previously this could only be done through email. Clients are now able to receive a phone call, text, or email in order to authenticate.

DSS is exploring methods for clients without an email address or phone to access their benefit information online, such as via challenge questions, to be in place when multi-factor authentication becomes mandatory.

Overview

This new feature will allow AHRA users to set a Recovery Email Address voluntarily. An email address will not be a requirement to use ACCESS HRA.

Process Flow:

A user creates an ACCESS HRA account with either a username or an email address and connects to:

their SNAP or CA case using CIN or SSN and DOB or;

their Fair Fares case using CIN or SSN or Fair Fares ID and DOB

Users that enter a Recovery Email Address will be sent a verification code to that email address. When the code is entered into ACCESS HRA the recovery email address will be considered verified. The verified recovery email address will be connected to that user's ACCESS HRA account and CIN or SSN, Fair Fares ID and DOB. Users can choose "I'll do it this later" and continue without verifying the recovery email address.

If, at a later time, a different ACCESS HRA account logs in and tries to connect to the same CIN or SSN or Fair Fares ID and DOB, the user will be sent a verification code to the recovery email address (if one was provided) to confirm this action. If the user is unable to access the email, they can continue with "I did not get a code" and use "Cancel" to proceed without verifying the recovery email address.

For the linked users that do not have a verified recovery email address on file, the "Contact information" pop-up is displayed. Users can either use 'Update Now' to enter their recovery email address or do it 'Later'.

ACCESS HRA User Resources

In response to questions received on our last call, answers to frequently asked questions about the use of ACCESS HRA can be found on the ACCESS HRA FAQ page. Tutorials providing assistance with use of ACCESS HRA can be found here.

ACCESS HRA and Document Upload

Clients applying for and managing their benefits are encouraged to create an account through ACCESS HRA and upload required documents through the ACCESS HRA mobile app. Watch a tutorial on how to submit documents using the ACCESS HRA mobile app.

The ACCESS HRA Mobile App is the most effective way to submit documentations to HRA. As an alternative, clients can submit documents through the NYC HRA Document Upload App without logging into an ACCESS HRA account. Clients may also submit documents via mail, fax and at an HRA Center. Click here for HRA Center Location details

The ACCESS HRA document upload is the most effective way to submit documentations to HRA. As an alternative, clients can submit documents using SNAP and Benefits Access Center RightFax, but this should only be used if clients are unable to use ACCESS HRA as it takes longer to associate these documents with a case. The fax number for submitting documents to SNAP is 917-639-2544 and is listed on the HRA SNAP Benefits webpage. If faxing documents to a Benefits Access Center, find the contact information for your local center on the HRA Benefits Access Center Locations webpage.

Remember: When submitting by fax, the process of indexing the documents to the client's case number will take more time than a submission through ACCESS HRA.

ACCESS HRA Provider Portal

The ACCESS HRA Provider Portal is a provider-facing website that allows clients to grant permission to organizations to assist with case management and be able to see case details for that client. At this time, the Provider Portal is for community-based organizations providing direct social services benefit enrollment assistance and/or ongoing case management to New Yorkers in receipt of HRA-administered benefits.

Through the ACCESS HRA Provider Portal, organizations can:

View a client’s case status and case details

Make updates to a client’s contact preferences, such as a telephone number or mailing address

Read agency notices posted to your client’s account

View a client’s appointment details

See recent documents HRA has recently received for a client’s case

Request budget letters

Receive notifications about an applicant or participant’s case, including when their recertification period begins

View a client’s account balances or recent payments made on their behalf, such as payments made to a landlord or utility company

Currently, the Provider Portal allows providers to view SNAP and Cash Assistance cases only and does not consist of a feature that allows providers to apply or submit recertifications on behalf of their clients.

To enroll in the ACCESS HRA Provider Portal, email DSSOutreach@dss.nyc.gov a summary of your organization and how you intend to use the portal. You will receive an onboarding package and detailed information on how to become a Provider Portal Partner after it is confirmed to be a good fit.

If your organization is already a member of the Provider Portal but you do not have access to your account information, email DSSOutreach@dss.nyc.gov to receive your Organization ID and instructions on how to access your organization's account.

For more information, please refer to the Provider Portal User Guide and the Provider Portal Frequently Asked Questions. You can also reach out to DSSOutreach@dss.nyc.gov with any questions.

SNAP & Cash Assistance

Verification Requirements for Household Composition and Residence Update

Cash Assistance (CA) participants can now attest to the household composition and residence for adults and minors in their household at recertification. At recertification, Cash Assistance recipients should only be asked for verification of household and residence if the information is considered questionable, such as when the household information provided during the interview conflicts with the information provided during recertification. Staff will then document the client’s attestation. For SNAP, residency must be verified during the initial application process, but at recertification the residence and household composition/size only need to be verified if questionable. These changes serve as an expansion of a prior policy update that was shared in our Community Partners newsletter dated February 3, 2023

January 2025 RSDI/SSI COLA Increases

Effective January 1, 2025, anyone who is in receipt of Social Security Retirement, Survivors, and Disability Insurance (RSDI) and/or SSI will receive a federal cost of living adjustment (COLA) of 2.5%.

Recipients of Cash Assistance and/or SNAP also in receipt of RSDI and/or SSI will have their budgets automatically recalculated effective for January. As a result of the increase in RSDI and/or SSI benefits, households may see a reduction or loss of benefits due to the COLA increase. All impacted households should have or will receive a notice informing them of the change.

Increase in the New York State Minimum Wage and Its Effect on Cash Assistance and the Supplemental Nutrition Assistance Program

Effective January 1, 2025, the NYS minimum wage will increase to $16.50 per hour for workers employed in New York City (NYC), as well as Nassau, Suffolk, and Westchester counties, and $15.50 per hour for workers employed in the rest of New York State. As directed by the New York State Office of Temporary and Disability Assistance (OTDA), the minimum wage that applies to workers employed in NYC will be used in calculating the maximum number of hours a CA and SNAP participant may be assigned to certain work or community service activities (note that this excludes Child Care in Lieu of Cash Assistance [CILOCA], which will be based on the minimum wage as determined by the employer’s work location).

The maximum number of monthly hours that an individual may be required to participate in certain work or community service activities is calculated by:

dividing the sum of the household’s monthly CA grant and SNAP grant by the minimum wage,

then dividing the resulting monthly hours by 4.333 to determine the maximum number of weekly hours, and

rounding down the maximum number of hours to the nearest whole number.

Able Bodied Without Dependents (ABAWD)

:

Individuals who are subject to the Able Bodied Without Dependents (ABAWD) eligibility rules can meet their monthly ABAWD work requirements by participating in certain work or community service activities for the number of hours equal to:

their monthly SNAP grant (excluding CA),

divided by the NYS minimum wage,

and rounded down to the nearest whole number.

Note: New York City has an ABAWD waiver in effect through February 28, 2026.

Health Care and Mental Hygiene Worker Bonus (HWB) Program

Temporary Assistance (TA)

Health Care Worker Bonus payments received by eligible individuals are excluded as income when determining eligibility for Cash Assistance. In addition, the bonus payment(s) are also excluded as a resource for Cash Assistance and emergency assistance.

The Health Care Worker Bonus payment(s) is also excluded as a lump sum for the month of receipt of the bonus payment(s) and the following two months.

For example, if a household receives the bonus payment(s) in April 2023, the district must not count it as income or a resource for April and must exempt it as a countable resource for May and June. In July, if the household has remaining funds from the bonus payment(s), the district must count the remaining funds as a resource.

Supplemental Nutrition Assistance Program (SNAP)

For SNAP, any Health Care Worker Bonus paid to individuals are excluded from consideration as income. For any household subject to a resource test, these payments are considered countable resources in the month received and in subsequent months as long as they remain readily available to the household.

Home Energy Assistance Program (HEAP)

Health Care Worker Bonus payments are excluded as countable income and liquid resources for HEAP eligibility determinations.

Cash Assistance Allowance for Infant Safe Sleep Essentials

Cash Assistance (CA) Allowance for Infant Safe Sleep Essentials

Effective immediately, families with infants may be eligible to receive a Cash Assistance (CA) allowance through the establishment of a home/furniture grant request to assist them in obtaining essential items, such as a crib or pack & play, fitted sheets for a crib or a pack & play, and a wearable sleep sack/blanket, needed for safe sleep under New York State requirements.

More than 120 infants die each year in New York State from sleep related causes even though infant death due to unsafe sleep practices is preventable. Unsafe sleep practices may include infants sleeping in places other than cribs, bassinets, or pack & plays, such as adult beds, baby slings, car seats, couches, or armchairs. Infants sleeping with other children or adults, or with blankets or other loose bedding, is also considered unsafe. Many families may not have the resources necessary to obtain items that would ensure infants are sleeping alone, such as a crib or pack & play.

Educational material and additional information regarding safe sleeping practices can be found on the New York State Department of Health (DOH) webpage.

Childcare for Cash Assistance Recipients

Recipients of Cash Assistance who are participating in an approved education or training program outside of the home, or are employed, may be eligible for childcare assistance. These needs are assessed at application and recertification. Clients who become employed or engaged outside of the home in between recertifications should contact HRA through ACCESS HRA and provide documentation as soon as possible so that we may help to address these needs.

To find out more about Childcare for Cash Assistance Recipients, please visit the HRA Cash Assistance webpage.

SNAP – Fiscal Year 2025 Cost-of-Living Adjustments (COLA)

On Tuesday, October 1, 2024, SNAP clients will see an increase in their monthly benefit allotment.

The new SNAP standards are as follows:

Household Size

Current Max Allotments

Max Allotments As of 10/01/2024

Increase Amount

1

$291

$292

$1

2

$535

$536

$1

3

$766

$768

$2

4

$973

$975

$3

5

$1,155

$1,158

$3

6

$1,386

$1,390

$4

7

$1,532

$1,536

$4

8

$1,751

$1,756

$5

Each additional person

$219

$220

$1

The shelter cap value will increase to $712 from $672. The asset limit for those subject to a resource test will increase to $3,000 from $2,750 and to $4,500 from $4,250 for households where at least one person is age 60 or older or is disabled.

For more information, please review this memorandum which provides the fiscal year (FY) 2025 Cost-of-Living Adjustments (COLA) to the Supplemental Nutrition Assistance Program (SNAP) maximum allotments, income eligibility standards, and deductions.

*Reporting Rules: Most SNAP households with income only have to report changes every six months. Every six months, the household either will be asked to recertify or will be mailed a form for them to use to report changes. The one exception to this rule is if the household's gross monthly income becomes more than 130% of the federal poverty level. Gross income includes all income any member of the household receives during the calendar month before taxes and other deductions are taken out.

Get more information about updated federal poverty levels and changes to SNAP

Changes in Supplemental Nutrition Assistance Program (SNAP) Standards

New SNAP standards went into effect on October 1, 2024, and some items used to figure the amount of SNAP benefits a household receives have changed. These changes are a result of federally required changes to the following standards and deductions. The information below outlines the new standards:

The Standard Deduction for households of one to three persons is $204.

The Standard Deduction for households of four persons is $217.

The Standard Deduction for households of five persons is $254.

The Standard Deduction for households of six persons or more is $291.

The SNAP Maximum Excess Shelter Deduction is $712.

The SNAP Maximum Homeless Shelter Deduction is $190.30.

The Boarder/Lodger Exclusion is $291 for one person and $535 for two persons.

The standard deduction amounts that are now used in the annual SNAP mass re-budgeting effective October 1, 2024, are linked below.

The minimum allotment for one and two-person households will remain $23.

The new Standard Utility Allowance (SUA) amounts for NYC, as of October 1, 2024 are:

Heating/Air Conditioning SUA

Old SUA : $992

New SUA : $1,034

Basic Utility SUA

Old SUA : $391

New SUA : $408

Phone SUA

$31

These changes may affect the amount of SNAP benefits New Yorkers get. Depending on their individual circumstance, the amount of their monthly SNAP benefit may not change, or it may decrease or increase as a result of these changes.

Learn more about updated federal poverty levels and October 2024 changes to SNAP.

Non-citizens and SNAP Benefits Information

As a reminder, participating in SNAP does not affect a person's immigration status and/or ability to become a United States citizen or lawful permanent resident. Applying for or receiving SNAP benefits does not make someone a public charge and will not be considered in a public charge determination. Learn more about SNAP benefits.

Applying for or receiving SNAP will not affect an individual's ability to:

Remain in the United States

Get a Green Card/Lawful Permanent Resident Status

Keep a Green Card/Lawful Permanent Resident Status

Become a United States citizen

New Yorkers can also apply for SNAP on behalf of the eligible immigrants or U.S. citizens in their family, even if they do not want to apply for benefits for themselves, without affecting their immigration status. The SNAP office is not allowed to ask for immigration documents for people who are not applying to receive benefits themselves.

Many non-citizens may be eligible for SNAP benefits if they are one of the following:

Refugees, Cuban/Haitian Entrants, Asylees, Amerasian immigrants, individuals with deportation or removal withheld, Hmong or Highland Laotians, victims of human trafficking, parolees for at least one year, conditional entrants, North American Indians born in Canada, and members of federally recognized tribes

Honorably discharged U.S. veteran, the spouse, and unmarried dependent children

Aliens on active duty in the U.S. military service, the spouse and unmarried dependent children

Aliens paroled into the U.S. for at least one year

Certain battered immigrants and their children or parents

Lawful Permanent Resident (LPR) in the U.S. for 5 years

LPR with certain disability benefits

LPR with 40 qualifying quarters

LPR under age 18

Non-citizen benefit access quick facts

All New Yorkers are encouraged to apply for benefits, regardless of immigration status.

Non-citizen parents ARE able to apply for their US citizen children.

Clients do NOT need to be Legal Permanent Residents (LPRs) to qualify for benefits. Many different immigration statuses allow for certain benefits eligibility. Each case is assessed individually and in consideration of all available documents and information.

HRA provides free language services for any language a client may need (including sign language), so all clients are welcome and encouraged to apply for benefits regardless of their preferred language.

DSS produces documents in the following 12 languages: Arabic, Bengali, Simplified Chinese, Traditional Chinese, English, French, Haitian Creole, Korean, Polish, Russian, Spanish, and Urdu. One of the ways that clients can indicate their language preference for written notices is through AccessHRA.

When submitting a benefits application, clients should include any and all documents that they think may be relevant to their immigration status. This includes documents that are expired, and documents issued from other countries.

Copies of documents should be legible and complete, including front and back of cards, forms, and passports (including blank pages of passports).

If clients do not have their immigration documents or have concerns relating to public charge issues, they should contact ActionNYC at 800-354-0365 or call 311 and say "ActionNYC" for further assistance.

is available to all persons in New York regardless of immigration status. For more information, please visit the Office of Temporary and Disability Assistance website.

Resources providing an overview of non-citizen benefits eligibility can be found at the following websites:

Office of Temporary and Disability Assistance

New York Immigration Coalition

However, we encourage clients to apply for benefits regardless of immigration status and to allow HRA to make the benefits eligibility determination.

If you have any concerns that an error has been made in a client's benefits eligibility related to their immigration status, please contact the DSS Office of Refugee and Immigrant Affairs (ORIA) at oria@dss.nyc.gov for assistance.

Household Composition Attestation at Recertification

Recipients of Cash Assistance can now attest to the household composition for minors in their household at recertification. Benefit recipients no longer need to provide verification of household composition, unless there are questions raised at recertification that call into question the household composition, such as documentation or information provided by the application during the recertification interview.

For SNAP only clients, verification is not required at the time of application and recertification, unless there are questions raised.

Federal Able-Bodied Adult Without Dependents (ABAWD) Time Limit Waiver Extended

The federal ABAWD (Able-Bodied Adult Without Dependents) time limit is a statute that limits an ABAWD client to three months of Supplemental Nutrition Assistance Program (SNAP) benefits in a 36-month period unless the individual is working or participating in certain employment and training activities. The USDA has granted an extension of the waiver of the Able-Bodied Adults Without Dependents (ABAWD) work requirements through February 28, 2026, for all but Saratoga County in New York. The waiver was previously set to expire on February 28, 2025.

Therefore, ABAWD clients outside of Saratoga County will continue to not be subject to the ABAWD requirements through February 28, 2026.

Pilot Program for SNAP Access for New Yorkers Being Released from State Prisons

HRA received requested waivers from the State OTDA and the USDA allowing individuals incarcerated in State prisons to apply for benefits while incarcerated, including conducting application interviews, which is currently prohibited by New York State regulation. This common-sense reform, which the State allowed us to initially implement at two State prisons (Queensboro Correctional Facility and Edgecombe Residential Treatment) has now been expanded to five additional facilities (Bedford Hills, Taconic, Greene, Fishkill and Sing Sing). This effort will ensure individuals who were formerly incarcerated are better supported as they re-enter society. Individuals leaving State prisons can connect with the benefits they need pre-release rather than having to first begin the application process after release. This pilot was developed in partnership with the National Executive Council (NEC) at Columbia University's Center for Justice and the New York State Department of Corrections and Community Supervision.

Time Period Limit to Access Benefits

In response to questions received on our Community Partners call, below is information confirming the length of time that benefits remain available in accordance with federal and State requirements:

SNAP Benefits (Food Stamps)

SNAP Benefits are issued to an Electronic Benefit Transfer (EBT) SNAP Benefits account on the same date each month. If benefits remain unused on an EBT SNAP Benefits account for 274 consecutive days, the benefits will fall into expungement status. This means that any SNAP Benefits that have been available in an account for at least 274 days will be expunged (removed). Expunged SNAP Benefits cannot be replaced/reissued.

Cash Assistance

Cash benefits are available to the recipient as long as there is activity in the account. If there is no account activity for 90 days, the remaining benefits are expunged without notice. Regardless of activity, a cash benefit must be entirely withdrawn by the recipient within 90 days of its availability date. The client may request a reissuance only of the expunged cash benefit for which they are eligible.

Regardless of activity, a cash benefit must be entirely withdrawn by the recipient within 180 days of its availability date. The remaining balance of the 180-day cash benefit will be expunged from the account without notice to the recipient.

How to Apply for or Recertify SNAP and Cash Assistance Benefits

SNAP and Cash Assistance Applications/Recertifications

Applications and recertifications can be submitted online on ACCESS HRA. Read the user guide for ACCESS HRA.

Applications can be picked up at HRA SNAP and Benefit Access Centers

To request an application or recertification form be mailed to you, call DSS OneNumber at 718-557-1399 or download it from the Office of Temporary and Disability Assistance website.

Cash Assistance Application (LDSS-2921)

Cash Assistance Recertification Form (LDSS-3174)

SNAP Application (LDSS-4826)

For completed SNAP paper applications/recertifications:

Mail to:*

Supplemental Nutrition Assistance Program

PO BOX 29008

Brooklyn, NY 11202

Drop off at an open SNAP center

Fax new SNAP applications to MARU at 917-639-111*

Fax SNAP recertifications to the Centralized Recertification Mail Unit (CRMU) at 917-639-2544*

For completed Cash Assistance applications:

Fax, mail or drop off at an open Benefits Access Center

Those unable to file an application using the methods described above may call DSS OneNumber to set up an appointment to complete an application over the phone.

How to Return or Submit Documents for SNAP/CA Applications & Recertifications

Documents can be submitted in the following ways:

Upload documents using the ACCESS HRA mobile app.

Mail (For SNAP applications: Supplemental Nutrition Assistance Program PO BOX 29008 Brooklyn, NY 11202)*

Drop off at an open Benefit Access Center or SNAP Center

Fax

For SNAP applications, fax documents to MARU at 917-639-1111*

For SNAP recertifications, fax documents to the Centralized Recertification Mail Unit (CRMU) at 917-639-2544*

*When faxing or mailing documents please be sure to write the client's name and case number on each page of the document to ensure accurate indexing.

How to close a SNAP/CA case

You can request a SNAP or Cash Assistance case closure via ACCESS HRA or by mailing/faxing a written statement requesting the case to be closed. Requests can also be made verbally by calling DSS OneNumber 718-557-1399.

One Shot Deals/Emergency Grants

One Shot Deal (OSD) – Eligibility

Eligibility for a One-Shot Deal is not contingent on being sued for rent arrears. Please reference and share the One Shot Deal Guide/FAQs (English, Spanish), which makes it clear that an eviction case is not required to receive a One Shot Deal. In September, HPD shared this information with their citywide landlord contacts. Other limitations on the provision of these grants are set by State statute and regulations, including the repayment agreement requirement that we have asked the State to waive during the continuing public health emergency. An applicant does not have to appear on the lease or be the primary tenant to apply for a One-Shot-Deal. However, RAU may ask for written confirmation that the individual will be able to reside in the household for a period of time after the OSD as a condition of eligibility. HRA continues to process One-Shot Deal applications for rental and utility arrears.

Applying for an Emergency Assistance Grant (One-Shot Deal)

Below are instructions for applying for Cash Assistance/Emergency Grants (One-Shot Deal) through ACCESS HRA. We encourage providers and advocates to sign up for the ACCESS HRA trainings offered by the DSS Office of Community Outreach for additional information on using our online tools, including how to apply for an emergency grant (One-Shot Deal). View the webinar options.

To apply for Cash Assistance or a one-time emergency grant (One Shot Deal), clients will need to take the following steps:

Visit ACCESS HRA and log-in

Select the 'Benefits' link from the menu options on the homepage

Select 'Start a New Application'

Select the 'Cash Assistance' option in the 'Select Application' page

Identify any applicable emergency indicators and click 'Next'

Select the type of benefits you would like to apply for
The three options are: Cash Assistance, One Shot Deal, or Child Care without Cash Assistance (CILOCA). If the need is for emergency assistance and ongoing assistance, select the Cash Assistance option.

Complete and submit the application

Follow instructions in the ACCESS HRA confirmation page and submit required documents using the ACCESS HRA Mobile App

Clients with an active Cash Assistance case can submit a special grant request for things like rent or utility arrears via ACCESS HRA. To submit a Cash Assistance Special Grant Request, clients will need to:

Visit ACCESS HRAand log-in

Enter identifying information to 'Find My Case' and link to HRA case

Select 'View Case' in the ACCESS HRA user home page

Select 'Request Special Grant,' located on the left-hand side

Identify the special grant being requesting, complete the request and submit

Follow instructions in confirmation and submit required documents using the ACCESS HRA Mobile App

All applications and requests for emergency assistance are evaluated on an individual case-by-case basis.

Emergency Grants for Clients Receiving Cash Assistance

In response to questions we've received on our Community Partners call, clients with open cash assistance cases can request additional allowance or emergency benefit(s) beyond their regular monthly benefits, if necessary. In these instances, clients should not submit a new one-shot-deal application, and should instead utilize the various grants available for request through ACCESS HRA.

One Shot Deal (OSD) – Repayment and Appeals

In response to questions received on a previous community call, we are confirming that billing of One-Shot Deals remains suspended for the duration of the Public Health Emergency, currently through April 11, 2023. Clients may make voluntary payments. Clients with cases approaching the statute of limitations will receive letters from HRA regarding their One-Shot Deals and clients should not ignore those letters.

Not all emergency grants require repayment. As part of the application process, if rent arrears or utility arrears are identified, clients are asked to sign a State-required repayment agreement at the time of application in ACCESS HRA. We do so because when the application is initially filed, HRA does not know which category of assistance the client will ultimately be eligible for, and we want to avoid the delay of having to ask clients to sign the State-required repayment agreement at the end of the process when an eligibility decision has been made and time is of the essence to prevent an eviction or maintain/restore utility services. In order to make this clear to clients during the application process, we have included the below-clarifying information to the grant applications:

"Please note that you will have to review and e-sign the repayment agreement before submitting your application. Not all emergency grants require repayment. If you are eligible for a grant, the notice you receive will let you know whether or not you need to repay."

In particular, clients receiving SSI are not required to repay emergency grants. Clients eligible for Emergency Assistance to Needy Families (EAF) may be required to repay a portion of their EAF grant. Other clients may also be eligible for non-recoupable rent arrears or utility arrears payments under State law. These determinations are made upon review of the full application.

Although we requested a waiver due to the COVID public health emergency, to date, there have been no State easements regarding the repayment of One-Shot Deals (OSD). The repayment of OSD's is mandated at 12 months for payments related to shelter, and 24 months for payments related to utilities.

Clients who believe they fall into a category in which they should not be required to repay their OSD – even if the determination is that they are required to pay – can request a State fair hearing. Clients who received an OSD for an amount that differed from their requested amount are also entitled to a State fair hearing. However, repayment schedules and amounts for OSD's are set by State statute and cannot be addressed by a fair hearing.

One Shot Deal (OSD) – Client Identifier

In response to concerns raised by community partners, to date, HRA is now printing the names of clients on the check stub for One Shot Deal rental payments so that housing advocates can able to link the check with the client. This was done previously on checks for recurring payments and is now available for OSD checks as well.

SNAP Elderly Simplified Application Process

The Elderly Simplified Application Project (ESAP) is available as of December 1, 2021.

In response to questions received on our weekly call, as a reminder, the SNAP simplified application for seniors is available for download on the "Forms" page of the OTDA. The simplified form is LDSS 5166. The page does not indicate that this is the simplified form, so when applicants are looking for the application, they need to know the form number or know to find it at the bottom of the SNAP section on the page. Download the form from the OTDA website.

Clients, providers, and advocates can now call Infoline to request a paper copy of the Simplified SNAP application kit (LDSS-5166) by mail. As a reminder, the simplified SNAP application can be used by households where:

All adults are 60 years or older and/or have a disability

No adult in the household has earned income

The initial application requirements for households that appear to be ESAP-eligible are the same as for any SNAP applicant household. Households that submit complete applications with necessary documentation can expect to be evaluated for expedited SNAP (E-SNAP) within 7 days and for recurring SNAP benefits within 30 days. As a reminder we continue to operate under a partial SNAP interview waiver which means that applications are being processed even if a client is not contacted by HRA.

While New York State has the highest SNAP participation rate of any state among adults age 60 and older and individuals with disabilities, historically the participation rate among this population has been lower than among the general population. To ease access to and improve the participation of older adults and adults with disabilities in SNAP, New York State applied to the United States Department of Agriculture (USDA) and has been approved to implement and operate a shorter application beginning in December 2021.

The ESAP is intended to simplify the SNAP application, recertification and verification processes for eligible households, where all adult members are aged and/or have disabilities, thereby facilitating access to and preventing interruptions in receipt of benefits for these households.

Participation in ESAP is limited to households where:

All adult members are seniors (age 60 or older) and/or have disabilities and are not otherwise eligible to participate in the New York State Combined Application Project or NYSCAP (formerly known as the New York State Nutrition Improvement Project or NYSNIP); and,

No household members have any earned income.

For the purposes of ESAP, the following definitions apply:

"Adult" is an individual age 18 or older

"Senior/aged/elderly" is an individual age 60 or older

"Disabled" – an individual must be in receipt of Supplemental Security Income (SSI) or Social Security Disability (SSD) benefits or receiving other federal or state-administered disability or blindness benefits for a disability considered permanent under the Social Security Act or other standard

Additionally, single individuals in receipt of SSI who are eligible for both ESAP and NYSCAP (formerly NYSNIP) are required to be enrolled in NYSCAP.

Under ESAP, eligible households may now have SNAP certification periods of up to 36 months.

ESAP-eligible clients can download the application form (LDSS-5166 form) or call DSS OneNumber at 718-557-1399 to have the form mailed to them. The application can be completed in hard copy and submitted by mail to:

Centralized Mail Unit
PO Box 29008
Brooklyn, NY 11202

All applications for SNAP will be evaluated for the ESAP extended certification period of 36 months, regardless of whether the LDSS-5166 form is used, or if the regular application is submitted through ACCESS HRA or by mail.

The initial application requirements for households that appear to be ESAP-eligible are the same as for any SNAP applicant household. For recertifications, form LDSS-5166 should be used and can be uploaded using the ACCESS HRA mobile app.

Those who are completing a new application should submit using fax/email/mail in order to ensure timely application registration date:

Fax: 917-639-1111
Email: MARUfax@hra.nyc.gov

Households that submit a complete applications with necessary documentation can expect to be evaluated for expedited SNAP (E-SNAP) with 7 days and for recurring SNAP benefits within 30 days. As a reminder we continue to operate under a partial SNAP interview waiver which means that applications are being processed even if a client is not contacted by HRA.

SNAP Resource Policy Update

Households that contain an aged or disabled individual that have gross income in excess of 200% of the federal poverty limit can still be eligible for SNAP benefits if the household's net income does not exceed 100% of the federal poverty limit and the household's countable resources do not exceed current resource limit. For the limited number of income-eligible households subject to the SNAP resource limits, all resources (if any) must be evaluated to determine whether they can be counted toward the SNAP resource limit.

On October 1, 2024, the SNAP resource limit increased to:

$4,500 for households that contain at least one person who is aged (60 years of age or older) or disabled

$3,000 for all other households which are subject to the resource test.

As a reminder, households categorically eligible to receive SNAP benefits are not subject to the SNAP resource limits. Within the New York State expansion of categorical eligibility (effective January 1, 2008), resources are not considered when determining the eligibility of almost all income-eligible SNAP households.

The only income-eligible households subject to SNAP resource limits are households containing individuals who are disqualified from receiving SNAP benefits due to an intentional program violation (IPV), or sanction, and households that contain an aged or a disabled individual and have gross income in excess of 200% of the federal poverty limit.

Emergency Assistance for Families (EAF) Eligibility

In response to questions received on Community Partners call, below we have outlined eligibility criteria for Emergency Assistance for Families (EAF). EAF is a federally-funded program dedicated to meeting the emergency needs of families with children. Applicants who need emergency assistance with rent arrears or utility arrears may be eligible for an EAF/One-Shot Deal payment to prevent eviction or foreclosure, or utility disconnect. HRA will evaluate households for EAF eligibility at the time of application for emergency assistance or a rental subsidy program.

The applicant household must contain either

An individual with a medically verified pregnancy;

or a child under the age of 18;

or an individual age 18 and attending full-time secondary school or the equivalent level of vocational or technical training

The child must be currently living with an adult related by blood, marriage, or adoption

The child, parents, or other eligible relatives must be without immediately accessible resources necessary for meeting their needs, and those needs cannot be met by an advance allowance

The child must be requiring emergency assistance to provide living arrangements for them in a home

The emergency could not have been foreseen by the applicant and was not under their control

Financial Eligibility for EAF

Gross available income of the applicant on the date of application must be at or below 200% of the poverty level for that household size

These standards DO NOT apply to households receiving child protective, child preventative, or any other child welfare services paid for under EAF (such households must, however, include one member in receipt of CA or SSI and/or SSP at the time of EAF determination)

The applicant must be without the resources to meet the emergency need (income, money on hand, bank accounts, etc.)

Individuals can file an application for emergency assistance/One-Shot Deal and/or get more information using ACCESS HRA.

Click here for detailed information on the grants and programs available which include Emergency Assistance Grants like One Shot Deals and Special Grants for active Cash Assistance cases, FHEPS and CityFHEPS rental assistance programs and Homebase services. Feel free to share and refer to the following supporting documents:

Landlord/Property Owner Letter

One Shot Deal Guide/FAQs (English, Spanish)

Repayment and EAF

If a household is found eligible for EAF, they may still be required to repay a portion of the EAF grant. If rent arrears exceed the monthly shelter allowance for public assistance, then the excess portion of the grant is subject to repayment. Utility arrears paid with EAF may be recoverable if the household's gross monthly income on the date of repayment is more than the monthly standard of need for public assistance.

Emergency assistance grants /One-Shot Deals are also available for single adults and childless couples.

SNAP Eligibility for Children Receiving Social Security Income (SSI)

In response to a question received on our community call, we want to clarify how SNAP eligibility would be determined for a child in receipt of SSI. A child receiving SSI would not be eligible for their own SNAP case, but would be considered a mandatory household member with their parent/guardian. Both the SSI income and the income of their parents/guardians would be included in the budgeting and eligibility determination for their household.

Cash Assistance & Supplemental Nutrition Assistance Program (SNAP) Application/Recertification Interviews On-Demand Guidance

HRA now offers on demand interviews for all new applicants and existing recipients for Cash Assistance & the Supplemental Nutrition Assistance Program (SNAP ). Clients receive instructions to contact the on-demand call center in Cash Assistance related correspondence from HRA as well as in ACCESS HRA when submitting a new application or recertification.

SNAP On-Demand Interviews: 718-SNAP-NOW (718-762-7669) 8:30 AM- 5:00 PM, Monday - Friday

Cash Assistance On-Demand Interviews: (929-273-1872) 8:30 AM- 5:00 PM, Monday - Friday

To minimize the time a client waits on hold, the SNAP/CA on demand system allows callers to request a call back rather than wait on hold. This option will keep a caller's place in line and they will receive a call back for their interview when the call center reaches their place in the queue.

The Office of Community Outreach/DSS-HRA developed a comprehensive guide for community partners to better assist clients with their Cash Assistance (CA) or Supplemental Nutrition Assistance Program (SNAP) application phone interview requirement. This resource provides helpful insight and best practices for system use with an emphasis on the benefits of the call-back feature.

The guide can be accessed here and can be ordered for distribution and use on the DSS Design and Print Ordering System (DPOS). Please note that the resource can be found in the "SNAP and Food Program" section of the Outreach Catalog. The easiest way to locate the document is by entering "FLY-1152" in the "Search Product" field.

Community Partners interested in ordering materials from HRA and ordering for the first time, should email DPOS (Design and Print Ordering System) Customer Service at DPOSCustomerService@dss.nyc.gov to have their organization/agency registered in the system. Once completed, the requestor will receive an email with a link to create an account, allowing their organization/agency the ability to order from HRA's catalog.

Organizations and agencies with already existing DPOS accounts, should log into their account using the appropriate link below:

For other NYC Agencies: https://nycdssagencies.myprintdesk.net/

For (CBO) NYC DSS Partners: https://nycdsspartners.myprintdesk.net/

Clients who have questions regarding an existing application or case should continue to visit the ACCESS HRA website at nyc.gov/accesshra or call the DSS One Number (Infoline) at 718-557-1399.

Availability of Two Electronic Benefit Transfer (EBT) Cards to Certain SNAP Households

Certain SNAP households are permitted to have two EBT cards per case with access to their SNAP benefits. To request the second EBT card, the Head of Household must complete the FIA-1270 form for the other adult in the household. This form can be returned as follows:

Supplemental Nutrition Assistance Program

PO BOX 29008

Brooklyn, NY 11202

Fax number: 917- 639-1111

For a SNAP household to be eligible for a second EBT card, the SNAP household must include two parent(s)/guardian(s) who:

Are both on the SNAP case,

Live in the household full-time, and

Are over the age of 18 or, regardless of age, are a parent/guardian of a minor child.

Once a household submits the FIA-1270, the request will be reviewed and processed within 30 calendar days. The SNAP Head of Household may request the second card be deactivated at any time without the consent of the second cardholder by completing the W-607A form.

The second card does not entitle a SNAP household to any additional SNAP benefits. Both EBT cards are associated with the household's SNAP case and transactions made using either card will draw down from the same SNAP account. The second EBT card will contain the payee/head of household's name and the name of the second parent/guardian in the household. Each card will have its own card number.

SNAP households are only permitted a maximum of two active EBT cards per case. If a two-parent(s)/guardian(s) household already has an authorized representative card issued, they cannot request an additional card for the second parent/guardian. Similarly, if the two-parent(s)/guardian(s) household receives a second EBT card for the parent/guardian, they will be unable to request an additional card for an authorized representative.

SNAP & P-EBT Targeted Text Outreach – New Sender Short Code Phone Number

As of April 25, 2023, the Office of Temporary and Disability Assistance (OTDA) is using the new short code phone number "696832" to send all future SNAP and P-EBT related text messages to households.

Since 2020, OTDA has employed largescale text blasts to inform households of P-EBT issuances, as well as the termination of supplemental SNAP Emergency Allotments. The most recent targeted text effort sent messages from 877-902-0684. Moving forward, text messages are no longer being sent from 877-902-0684, and is instead being sent from the short code "696832." Messages received from the short code phone number "696832" are legitimate and not a scam or spam.

Cash Assistance (CA) Earned Income Disregard (EID)

As of June 1, 2023, the EID increased from 50% to 62%. The work expense disregard remains as $150 per month. The 2023 poverty level guidelines are used to determine the maximum earnings that can count toward the EID.

Note: Based on policy changes that were included in the enacted 2022-23 New York State budget, effective October 1, 2022:

The 185% Gross Income Test (GIT) and the Poverty Level Test were eliminated;

The eligibility to receive the EID was expanded to all households with earned income; and

The budgeting methodology was changed to apply the EID prior to the work expense disregard.

The State Fiscal Year (SFY) 2023-24 New York State Budget established a new disregard on all earned income that a CA participant gets from participation in a qualified work activity or training program, provided the individual's overall income does not exceed 200% of the Federal Poverty Level (FPL) for their household size. This disregard does not apply to Supplemental Nutrition Assistance Program (SNAP) benefits.

The SFY 2023-24 State Budget will also disregard all earned income of a CA participant following a new job for a maximum of six consecutive months, once per lifetime, provided that the individual's overall income does not exceed 200% of the FPL for their household size. Following the six-month period, regular budgeting of income for purposes of CA eligibility would apply. This disregard does not apply to SNAP benefits.

Earned Income Disregard (EID) Flyers

The Office of Temporary and Disability Assistance (OTDA) has designed flyers to increase awareness of income disregards available to Public Assistance (PA) recipients.

See the links below to access the flyers.

For Clients:

Start a Job Increase Your Income Keep Your Benefits (Flyer) (5263)

Spanish (5263-SP)

Learn, Earn, and Keep Your Benefits (Flyer) (5264)

Spanish (5264-SP)

For Workforce Development & Community Partners:

100% Earned Income Disregards for Public Assistance Recipients (5249)

Spanish (5249-SP)

Cash Assistance Six-Month Mailer Recertification Waiver

The State OTDA approved the City's request to waive the regulation requiring households in receipt of Cash Assistance to complete the six-month mail-in recertification if the household is identified as having no earned income in order to maintain eligibility for CA benefits.

These households are still required to complete a recertification once every twelve (12) months and to report any changes to the household circumstances (composition, income, etc) within ten (10) days of the change.

Households receiving CA will be reminded of their 10-day reporting requirement by HRA in the first month they would normally receive their 6-month mailer. The notice also provides information on how they can submit changes to their circumstances to the agency.

Additional Food Assistance Programs

New Pilot Restaurant Meals Program (RMP)

Following legislation signed by Governor Hochul, the Office of Temporary and Disability Assistance has established a Restaurant Meals Program (RMP). The RMP allows certain households, who may not have access to what they need to properly store and prepare food or who may not be able to prepare meals themselves, to use their Supplemental Nutrition Assistance Program (SNAP) benefits to purchase prepared meals at participating restaurants at a discounted rate. When using SNAP benefits, these households will receive a 10% discount on the cost of their meal. Participating household will be responsible for covering the entire, discounted cost of their meals, when purchasing prepared meals participating restaurants.

The pilot, which began in Monroe County in December 2023, is now expanding to New York City. Currently, there are three participating restaurants in NYC. Additional restaurants are expected to be added. Those eligible for RMP can use their SNAP benefit at any participating restaurant.

Restaurant Participation

Through targeted outreach, a selection of restaurants expressed interest and applied for approval to become an authorized SNAP retailer and participate in the RMP. Not all NYC boroughs have participating restaurants at this time, but more will continue to be onboarded as the program grows.

An updated list of participating restaurants can be found here. As new restaurants are onboarded, they will be added to the website.

Eligibility

To be eligible to purchase prepared meals at restaurants participating in the RMP, all members of the SNAP household must be either:

elderly (age 60 or older);

have a disability as defined for SNAP (receives disability benefits from a government agency because of a disability considered permanent);

experiencing homelessness (including those residing in shelter);

a spouse of a SNAP recipient who is eligible for the RMP.

There is no separate application process for SNAP households to participate in the RMP. RMP eligibility is established systemically by HRA/DSS by the presence of certain attributes on the household’s SNAP case, such as age of all household members, the Aged/Disabled indicator, the Shelter Type code, and the Relationship indicator.

SNAP household that are eligible to participate in the RMP, have their benefit case automatically updated with an RMP indicator. This means that eligible households may purchase food/meals at participating restaurants without having to make any changes or updates to their cards.

Households identified as RMP eligible will receive notices from HRA, letting them know that their household may participate in the RMP. Conversely, when a household who previously participated in the RMP no longer meets the criteria to participate due to a change in circumstances, a notice will be issued to explain that the household is no longer eligible for the RMP.

All SNAP households can confirm their own RMP eligibility status by visiting ebtEDGE and creating or logging into their account. If the household is creating a new ebtEDGE account, they will need their CBIC/EBT card number, PIN, and an email address.

Once logged into the home page, in the “Account Information” section, the cardholder will see a thumbs up icon with “Account is Restaurant Meal Program Eligible” if the household is eligible for the RMP. If the household is not eligible for the RMP, the “Account is Restaurant Meal Program Eligible” message will not be present in the “Account Information” section.

Note: Applicants/Participants can also see the eligibility message for RMP on the ebtEDGE Mobile App.

Since clients will be using their SNAP benefits, they should check their SNAP benefit balance by calling 1-888-328-6399 or visiting ebtEDGE to ensure that they have sufficient funds in their SNAP EBT account prior to purchasing a meal at a participating restaurant.

If a household meets the criteria to participate in the RMP and attempts to purchase a prepared meal but does not have sufficient funds to cover the entire, discounted cost of their meal, the household will be responsible for covering any remaining balance with funds other than SNAP benefits.

If a household does not meet the criteria to participate in the RMP and attempts to use their SNAP benefits to purchase a prepared meal at a participating restaurant, the transaction will be declined, the household will not be eligible for the RMP discounted rate and will be responsible for covering the full cost of their meal with funds other than SNAP benefits.

For more information on the Restaurant Meal Program, click here.

For restaurant owners who would like to learn more, click here. Restaurant owners that are interested in enrolling into the program should contact NYSRMP@otda.ny.gov.

"Find Food Support" Website

Find Food Support is a website using a Google Maps tool to help individuals locate sources of free food in their communities. Google partnered with No Kid Hungry, FoodFinder, and the United States Department of Agriculture to identify more than 90,000 food support sites including food banks, food pantries, and school lunch pick-up locations across all 50 states.

NYC Food Pantry Locator

Use the pantry locator to find locations that offer free food (food pantries and soup kitchens). Hours and locations are subject to change. It is possible additional food locations are open but not featured on this map. We recommend calling to ensure locations of interest are open.

Plentiful Food Pantry App

Plentiful Pantry App is an app that lets New Yorkers find food pantries and make reservations ahead of time. There is a map of pantries all over NYC with over 300 locations. With Plentiful, pantries can easily keep track of clients, and clients can manage pantry visits directly from their phone. Pantries use Plentiful to manage reservations and communicate with clients. Clients get reservation reminders on their phone. Plentiful was created by The New York City Food Assistance Collaborative, a coalition of public and private organizations working to alleviate hunger in New York City. Collaborative members include the NYC Mayor's Office of Food Policy, City Harvest, United Way of New York City, the New York City Human Resources Administration - EFAP, and the New York State Department of Health Hunger Prevention and Nutrition Assistance Program.

New York City Common Pantry (NYCP) Mobile Pantry

The NY Common Pantry (NYCP) Mobile Pantry Program helps to increase access to fresh produce and nutritious groceries through collaboration with community-based organizations. The program reduces food insecurity in the community by engaging families that do not have access to free food through traditional channels like food pantries and other resources by bringing food closer to where they live and by removing barriers such as transportation costs.

Please contact mobilepantry@nycommonpantry.org for Mobile Pantry site locations and additional information.

NYC Farmers Market Health Bucks and Get the Good Stuff

Health Bucks

Health Bucks are $2 coupons that can be used to purchase fresh fruits and vegetables at all NYC farmers markets. For every $2 spent at farmers markets using SNAP on an EBT card, you can get $2 in Health Bucks, up to $10 per day. Health Bucks are available year-round at NYC farmers markets that accept EBT. Learn more about the program, which is run by the Department of Health and Mental Hygiene.

Get the Good Stuff

New Yorkers who participate in SNAP can get free fruits, vegetables and beans at certain NYC supermarkets through Get the Good Stuff, a NYC Health Department program. For every dollar spent using SNAP benefits on eligible fruits, vegetables and beans, you can get a matching dollar (up to $10 per day) to spend on your next purchase of eligible foods. The matching dollars are added to a Get the Good Stuff pink card that is scanned at the register before payment. Learn more about the program and get store locations.

City Harvest Mobile Markets

City Harvest Mobile Markets provide free fresh produce throughout the five boroughs. The Mobile Markets are open from 9:30 to 11:30 am. Each site may have its own eligibility criteria to receive free food. See a list of Mobile Markets by borough.

Community Food Connection (CFC) – Formerly Emergency Food Assistance Program (EFAP)

The Community Food Connection (CFC), formerly the Emergency Food Assistance Program (EFAP) provides supplemental food and funding to more than 500 soup kitchens and food pantries throughout the five boroughs of New York City. Our new model of emergency food distribution will provide a variety of fresh produce, and shelf-stable and frozen foods, and increased flexibility when ordering and setting up convenient deliveries.

For more information on DSS' Community Food Connection and to join our providers network, contact 929-221-7679 or complete the sign-up form here under Contact Us.

Food Resource Guides

The Hunter College Center for Food Policy created food resource guides for 59 New York City neighborhoods. Each resource guide includes information related to food access within the community, such as the location and hours of food pantries, meals for students and seniors, delivery services for people with disabilities, and resources for immigrants.

Eviction Protections & Housing Resources

Brooklyn Civil Housing Court Pilot Update

Since February 21, 2023, DSS/HRA has participated in a pilot program in the Brooklyn Civil Housing Court to assist tenants on their first scheduled calendar date to apply for emergency rental assistance.

When an individual without legal counsel appears at the Brooklyn Civil Housing Court for their first court date in response to an eviction filing by their landlord, they will be directed to the Human Resources Administration (HRA) at the court to begin an application for emergency rental assistance. This process takes place before their appearance before the judge, following check-in with the court officer and the granting of an automatic 45-day stay.

We have now introduced a new Brooklyn Civil Housing Court pilot specifically for landlords with City Fighting Homelessness and Eviction Prevention Supplement (CityFHEPS) or Family Homelessness and Eviction Prevention Supplement (FHEPS) tenants residing in Brooklyn to help prevent CityFHEPS and FHEPS landlords from taking their tenants living in Brooklyn to housing court for nonpayment of rent.

Intervention Process for CityFHEPS and FHEPS Tenants Residing in Brooklyn

As of November 2024, as an upfront intervention to the Brooklyn Housing Court pilot, DSS/HRA will send out the “Need Help with Rent Owed by an HRA Subsidy Tenant?” (HRA-225) notice to landlords who have CityFHEPS or FHEPS tenants residing in Brooklyn.

The objective of the intervention process is to prevent CityFHEPS and FHEPS landlords from taking their tenants to Brooklyn Civil Housing Court for nonpayment of rent.

The HRA-225 notice informs landlords of the following:

If they are owed rent from a CityFHEPS or FHEPS tenant who receives rental assistance from HRA, they should contact HRA before filing an eviction proceeding with the court.

HRA may be able to address the situation, and where appropriate, issue back rent payments to bring the client up to date and limit the possibility of future arrears.

If they want to participate in this process, to please scan the QR code on the letter and fill out the online application.

If they have questions about the notice or are unable to access the application, to please call DSS OneNumber.

CityFHEPS & FHEPS

CityFHEPS is a rental assistance supplement administered by HRA/DSS to help individuals and families find and keep housing. CityFHEPS is available to eligible individual adults, adult families, and families with children, who reside in DHS and HRA shelters, as well as households in the community at risk of homelessness.

For more CityFHEPS resources and information click here.

The State FHEPS program is a rent supplement for families with children who receive Cash Assistance and have been evicted or are facing eviction, who lost their housing due to a domestic violence situation, or who have lost their housing because of health or safety issues. Formerly known as the Family Eviction Prevention Supplement (FEPS), the program has been expanded to include survivors of domestic violence and their children. The administration of this State program has transitioned from the State to the City. Potentially eligible families must have an active Cash Assistance case and will be screened for this benefit once an Emergency Grant and/or ongoing Cash Assistance application has been received. There is no dedicated State FHEPS application. Clients can only be considered for the program by applying for Cash/Emergency Assistance. Cash/Emergency Assistance applications are available on ACCESS HRA or at open HRA Benefits Access Centers.

State FHEPS information and documentation for providers, landlords and brokers can be accessed in multiple languages on our FHEPS page.

Housing Education Series for Older Adults

In 2022, Manhattan Community Board 7's Senior Task Force sponsored a virtual housing education series for older adults on obtaining housing, maintaining housing, and thriving in housing. Please click on the links below to view each webinar.

Session I - Obtaining Housing: Learn how to navigate the housing search process, including waitlists, housing lotteries, income verifications, and types of affordable housing.

Session II - Maintaining Housing: Resources to help tenants maintain housing, including rental assistance, benefits and entitlements, and basic human rights.

Session III - Thriving in Housing: Community resources and organizations working in CB7 that can help tenants thrive in their housing. Some of these resources might be available to you as well.

Rental Assistance Finder

The federal government continues to enact an all-of-government effort to ensure renters and landlords can take advantage of the relief available to them on a local level.

As part of that effort, the federal Consumer Financial Protection Bureau (CFPB) has developed a new tool, the Rental Assistance Finder that allows renters and landlords to find rental assistance programs in their area.

Mayor's Public Engagement Unit's Tenant Helpline

The Public Engagement Unit's Tenant Helpline serves as a one-stop shop to inform New York City tenants about their rights and connect them to housing-related resources, including free legal services. Because tenants who call the helpline are frequently experiencing a range of connected hardships, the Helpline also offers assistance with additional City programs like SNAP, Cash Assistance, Homebase, and One-Shot Deals, etc and helps with applying for State programs like rent relief and unemployment insurance. If you are at risk of eviction or experience a housing-related issue, please call 311 and ask for the Tenant Helpline.

The Tenant Resource Portal is a tool which provides personalized information to help individuals learn about their rights and maintain stable housing. This eviction prevention tool was designed by the Mayor's Office to Protect Tenants (MOPT) and the Mayor's Public Engagement Unit's (PEU) Tenant Support Unit (TSU) to help renters navigate public and private resources that can stabilize their housing situation. A tenant seeking help will be taken through a series of questions and directed to the most useful resources based on their responses. MOPT and PEU have included resources from multiple city agencies, Legal Service Providers, and Community Based Organizations. Click here to visit the Tenant Resource Portal.

Tenant and Property Owner Resources

The Mayor's Office to Protect Tenants (MOPT) and the Mayor's Public Engagement Unit's (PEU) Tenant Support Unit (TSU) have created an online tool to help renters in New York City navigate public and private resources that can stabilize their housing situation. A tenant seeking help will be taken through a series of questions and directed to the most useful resources based on their responses, including information about free legal services for tenants through HRA's Office of Civil Justice (OCJ). MOPT and PEU have included resources from multiple City agencies, Legal Services Providers, and Community-Based Organizations.

Legal Services Providers or Community-Based Organizations are encouraged to recommend additional resources using the online feedback form.

This page is updated regularly as new information is made available. Please visit the Tenant Protection site.

Mayor's Office to Protect Tenants – Resource Guides

The Mayor's Office to Protect Tenants created resource guides for tenants and residential property owners to help those struggling as a result of financial hardship caused by the pandemic.

Download a Resource Guide for Residential Owners, The guide summarizes programs through which owners can access rental arrears, foreclosure protections, loans, and individualized assistance.

The Tenant Flyer provides useful information for tenants who may be struggling to pay rent or facing eviction. Download the flyer from the MOPT website.

NYCHA Legislative Package

Governor Kathy Hochul signed a package of legislation to support residents of public housing and improve conditions in the New York City Housing Authority. Legislation S.7859-A/A.8612-A requires NYCHA to create and maintain a searchable database of ticket numbers showing complaints filed by residents. Legislation S.72-A/A.9387-A requires that data of outstanding code violations in public housing developments be maintained in the same manner as it is for privately owned housing.

Legislation S.7859-A/A.8612-A requires NYCHA to have a searchable database of ticket numbers, which will expand transparency and accountability in the authority's operations. Ticket numbers and complaints will be viewable by the public, but will exclude personal information about the residents who file any grievances.
Learn more about the NYCHA legislative package

Pet Owner Eviction Project

Animal Haven's Pet Owner Eviction Project, in partnership with the Mayor's Office of Animal Welfare and NYC Emergency Management's Animal Planning Task Force, connects vulnerable tenants at risk of losing their pets while facing a potential eviction with free and low-cost resources. For more information and assistance, individuals can call the Animal Care Centers of NYC at 212-788-4000 and visit the Mayor's Office of Animal Welfare website.

Enterprise Data Warehouse Report for Housing Advocates

As of July 10, 2020, we have a streamlined process for obtaining client and case information to assist in Housing Court cases. The Enterprise Data Warehouse (EDW) will produce a consolidated report providing all relevant client and case information to assist advocates in Housing Court cases. This report replaces the numerous screens and printouts from the State Welfare Management System (WMS) that the HRA Landlord Ombudsman Service Unit (LOSU) was collecting and providing upon request. Housing Advocates can submit requests to LOSU using the newly created Housing Court Report Request Form (HPA-106).

Right-to-Counsel/Universal Access Legal Services Progress Report

New York City's Right to Counsel law is implemented citywide, regardless of zip code. All tenants appearing in eviction proceedings in New York City Housing Court and in NYCHA termination proceedings have access to free legal services provided by nonprofit legal services organizations supported by HRA's Office of Civil Justice (OCJ). For more information, New Yorkers can visit OCJ's website at www.nyc.gov/rtc or refer to any of the tenant resources below:

Call Housing Court Answers at 718-557-1379 or 212-962-4795 from Monday - Friday, between 9am and 5pm.

Call 311 and ask for the Tenant Helpline.

Email OCJ at civiljustice@hra.nyc.gov. Please provide a name, telephone number, and a Housing Court case index number for your eviction case (if you have one) in your email.

Contact a nonprofit law office near you. Download a list of OCJ's nonprofit law office partners that provide free legal help for tenants.

NYC Rent Freeze Program

The NYC Rent Freeze Program, which includes the Senior Citizen Rent Increase Exemption (SCRIE) Program and the Disability Rent Increase Exemption (DRIE) Program, helps those eligible stay in affordable housing by freezing their rent.

Visit the NYC Rent Freeze Program website for SCRIE and DRIE eligibility requirements.

Click here to learn more about Rent Freeze and apply.

Refer to the Rent Freeze Program website for assistance and to answer relevant questions.

Homeless Services

Homeless Drop-In Centers

Drop-In Centers (DICs) are low-barrier programs specifically targeted toward unsheltered individuals who may be resistant to accepting other services, including traditional shelters. DICs are equipped with on-site services and staff who work closely with unsheltered New Yorkers to build trust, stabilize lives, and encourage further transition off the streets and into transitional and permanent housing. These facilities can often be the first step towards helping unsheltered New Yorkers back on the path to stability.

Drop-In Centers provide baseline services with the goal of meeting immediate needs for unsheltered New Yorkers, such as showers and meals. DICs also have on-site case management services and staff, providing an immediate option for individuals who want to transition off the streets.

New Yorkers who are experiencing unsheltered homelessness and residing on the streets and/or subways can visit Drop-In Centers to receive specialized services including:

Hot meals

Clothing, showers and laundry facilities

Counseling, case management services, and connections to medical care and mental health care as appropriate

Help finding a job or applying for benefits

There are DICs in each borough and all centers are open 24 hours a day, seven days a week, including holidays. For a listing of the DICs, click here.

Child Care Options for Families Experiencing Homelessness

For families experiencing homelessness, or living in shelter or temporary housing may be eligible for free child care assistance. This includes families who may be sharing the housing of others due to loss of housing, economic hardship, or similar reason.

These applicants can apply for a child care assistance through MyCity which makes it easy to apply for assistance and track the status an application, follow the directions on how to apply here, select "Homelessness" as the reason for care in Section 3, and submit the application with a housing questionnaire and all other required documentation.

The Early Care & Education Programs for Families Experiencing Homelessness Flyer has more information on all early care and education programs available for families in shelter or temporary housing. Download translations of the flyer.

Storage Allowance/Grant for Cash Assistance Recipients

An allowance for storage of furniture and personal belongings is available under client circumstances involving temporary shelter, eviction, or relocation as long as eligibility for Cash Assistance or Emergency Assistance is met. Applicants and clients can apply for storage assistance through ACCESS HRA. Applicants for a storage allowance are no longer required to provide three (3) estimates before payments can be made, but the request must meet certain storage size and cost requirements. The information below outlines these allowable costs and sizes:

Household Size
Storage Space Size
Max Rate

1+
5x5x4 (locker) – 100 Cubic Ft
$60.00

1+
5x5x8 – 200 Cubic Ft
$150.00

1+
5x10x8 – 400 Cubic Ft
$216.00

2+, 3+
5x15x8 – 600 Cubic Ft
$279.00

4+, 5+
10x10x8 – 800 Cubic Ft
$368.00

6+
10x15x8 – 1200 Cubic Ft
$547.00

If a client has a lot of belongings they want to keep:

The outreach teams will assist clients through the HRA storage process - and DHS works closely w HRA to expedite and/or address any issues

The outreach teams try to work through all barriers to coming inside with a client, so if belongings are an issue, the teams will engage the client and work with them to consolidate or reorganize as necessary, as well as continue to work on identifying storage. Additional information can also be found in the FIA-127d Special Grant Document Guide.

Reasonable Accommodation Request Process for DHS Clients

DHS applicants and clients may request a reasonable accommodation at any point in time and do not need to use specific language (e.g., reasonable accommodation) in order to ask for help that they need because of a disability or medically-related condition. Applicants and clients may ask for help because of a disability from staff at any intake, assessment, or shelter location. They may complete the Reasonable Accommodation Request Form (DHS-13) and if they need assistance with completing the request form, staff can help. Please note that applicants and clients do not have to fill out the request form to request an accommodation; staff can fill out the request form on behalf of the client. Once a request is made, the request will be reviewed. If documentation is needed for a condition/need that is not obvious or apparent, supporting documentation will be needed from the client so that the request can be reviewed. Applicants and clients can use this process for any reasonable accommodation requests, including single room requests. The Reasonable Accommodation Request Flyer can be found here in multiple languages.

DSS Office of Ombudsman Contact Information

The DSS Office of the Ombudsman is an independent and impartial unit whose mission is to support individuals and families experiencing homelessness in New York City, assist them on their path to fairer access to essential resources, improve their quality of life while in shelter, and advocate for a meaningful role in the decision-making processes that affect their lives. DSS Office of the Ombudsman moved from the 20th Floor of 33 Beaver Street to the 8th Floor of 109 East 16th Street, where DSS provides client-facing services. Clients can reach the DSS Office of the Ombudsman as follows:

Email to Ombudsman@dss.nyc.gov.

Call the DSS OneNumber at 718-557-1399 or dial 311 to report shelter complaints or request repairs. These numbers are answered 24 hours, 7 days a week.

Call the Office of the Ombudsman at 800-994-6494, Monday through Friday from 9:00 am to 5:00 pm, to speak with a staff member.

Meet with a Constituent Services Representative, at 109 E 16th Street, 8th Floor, Monday through Friday between the hours of 9 a.m. and 4 p.m.

While constituents always have the option of contacting DSS' Office of the Ombudsman directly, they may also submit a Constituent Grievance Form in writing to their shelter director or shelter case worker, as a way of presenting grievances concerning their receipt of DHS-funded services. The Office of the Ombudsman Brochure and the Constituent Grievance Form are available in numerous languages online.

Health Insurance

GetCoveredNYC

GetCoveredNYC is available to support New Yorkers through the process of signing up for the health coverage they deserve. GetCoveredNYC provides free assistance for New Yorkers seeking to enroll in health care, regardless of immigration status or income. GetCoveredNYC Specialists speak more than 20 languages and conduct outreach to proactively identify uninsured New Yorkers and help them get access to health care and other health-related benefits.

Enrolling in health insurance can be confusing and hard to navigate. A GetCoveredNYC Specialist from the NYC Public Engagement Unit (PEU) can assist with navigating the process of enrolling in health insurance.

To contact GetCoveredNYC:

Visit http://nyc.gov/GetCoveredNYC

Call 311 and say "Get Covered"

Text CoveredNYC to 877877

NYC Care Health Care Access Program

NYC Care is a health care access program that guarantees low-cost and no-cost services to New Yorkers who do not qualify for or cannot afford health insurance. All NYC Care services are provided through NYC Health + Hospitals.

NYC Care is the nation's largest and most comprehensive initiative to guarantee health care for New Yorkers, regardless of immigration status or ability to pay.

Eligibility

Must live in the five boroughs of New York City

Must not qualify for any health insurance plan available in New York State

Not be able to afford health insurance based on government guidelines

To enroll: 646-NYC-CARE

More details are available in multiple languages.

New Health Insurance Option for Undocumented Immigrants Aged 65 and Over

As of January 1, 2024, there is a new option for health insurance available for undocumented immigrants who are age 65 and older. The new insurance is through Medicaid Managed Care plans, with a carved-out Fee-for-Service pharmacy benefit and offers a more comprehensive benefit package for this population. Previously, undocumented immigrants aged 65 and older qualified for Emergency Medicaid. The new insurance adds preventive and primary care benefits, including routine doctor visits, recommended screenings, lab tests, wellness services, prescription drugs and supplies, and more.

Learn more on the NY State of Health website

Free in NYC: YouTube Video for NYC Seniors and People Living with a Disability

HRA's YouTube channel now features the first Free in NYC video for New York City residents who are age 65 and older or have disabilities. This new video provides important information about free enrollment assistance that helps New Yorkers apply for Medicaid and the Medicare Savings Program. The assistance is provided by the New York City Facilitated Enrollment Program for the Aged, Disabled and Blind program and is funded by the New York State Department of Health.

The video, Free help to Enroll in Medicaid for Seniors and People with Disabilities, is the first in a series of explainer videos created by HRA's Office of Citywide Health Insurance Access to help NYC seniors and people with disabilities learn more about Medicaid and the Medicare Savings Program, and how to access these programs.

You can watch the video on YouTube. Please share the video with clients and partners to help us increase awareness of this free program.

Health Resources

Suicide and Crisis Emergency Hotline

Today, 988 is the new emergency number for the Suicide and Mental Health Crisis hotline (like 911 for mental health). Click here to learn more about the Suicide and Mental Health Crisis hotline.

Reproductive Rights Resources

Abortion is legal and protected in New York. Abortion services are still available to all patients seeking care. Patients seeking a medication abortion may be able to receive their medicine by mail without visiting their doctor's office. Learn more, access resources, and find help getting services.

In New York, information and resources are also available on the New York State website.

HHS has launched a new website, ReproductiveRights.gov, to provide accurate, up-to-date information about access to and coverage of reproductive health care and resources.

Additionally, New York Attorney General Letitia James, 24 national law firms, and eight reproductive rights organizations announced the launch of a legal hotline that will provide legal guidance and resources to patients, healthcare providers, and supporters seeking information about their legal rights to access and provide abortions. The legal hotline, which is part of Attorney General James' new Pro Bono Task Force on Reproductive Health, will be available to anyone who is seeking legal information and legal advice about abortions in New York, patients seeking to travel to New York to obtain an abortion, healthcare providers, and people and organizations providing material support. The hotline is free and will be available in the 12 most common languages spoken in New York.

Hotline Number: 212-899-5567

Learn more about the hotline and other NY resources.

Courses for Providers: The Academy for Community Behavioral Health

The Academy for Community Behavioral Health – a partnership between the Mayor's Office for Economic Opportunity, the Mayor's Office of Community Mental Health, and the CUNY School of Professional Studies – provides training, coaching, and technical assistance to community-based organizations and City and State agencies to build capacity and integrate proactive and culturally responsive behavioral health support into social services.

Free virtual courses are open to non-profit social service providers, including staff at NYC community-based organizations and City and State agencies who fund or deliver services in NYC.

Click here to learn more or view and sign-up for upcoming courses. Contact

academy4cbh@sps.cuny.edu with any questions.

AfterCare Program for Long COVID

The NYC Test & Treat Corps AfterCare program hotline is for New Yorkers seeking information and resources to recover from Long COVID. New Yorkers who are suffering from or suspect they may have Long COVID can now call AfterCare Navigators directly. AfterCare Navigators are health outreach specialists with experience supporting people during their COVID infection and will assess patients for their specific health and social needs and connect them to Long COVID resources. AfterCare Navigators connect patients to holistic resources – including physical and mental health referrals, community support, and financial assistance – to address the various physical symptoms, as well as the social and economic impacts, that New Yorkers with Long COVID may experience.

New Yorkers can call 212-COVID19 (212-268-4319), select their preferred language, and press 4 to speak directly to an AfterCare navigator. Learn more on the AfterCare website and through AfterCare's Long COVID recovery guide.

Financial Resources & Updates

Congestion Relief Zone Toll and People with Disabilities

Starting January 5, 2025, vehicles entering the Congestion Relief Zone – local streets and avenues south of and including 60 St – will be charged a toll. The Congestion Relief Zone will reduce gridlock in one of the most congested districts in the United States, while generating revenue for mass transit improvements.

Toll Information

Rates vary by vehicle type, time of day, and whether crossing credits apply.

For most vehicles with E-ZPass, the toll will be $9 during the peak period or $2.25 overnight (once daily).

Update your E-ZPass account with your current license plate. (For more info, click here).

For full details on the Congestion Relief Zone Toll, visit congestionreliefzone.mta.info.

Discount & Exemption Plans

You, your clients, or your organization may be eligible for a discount or exemption plan. Click the links below for more info on each program.

Individual Disability Exemption Plan (IDEP):

For individuals with disabilities that prevent them from using use mass transit. Can be assigned to a personal or caregiver’s vehicle.

Organizational Disability Exemption Plan (ODEP):

For organizations with vehicles transporting people with disabilities, e.g., Access-A-Ride or schools.

Low-Income Discount Plan (LIDP):

For people with incomes of $50,000 or less, or those in SNAP, WIC, or TANF.

50% toll discount during peak periods after 10 trips in a calendar month.

Resident Tax Credit:

Zone residents with NY State income under $60,000 may claim a tax credit.

For full details about eligibility, documentation requirements, and how to apply, visit mta.info/discounts.

You or your clients may also be eligible for the MTA Reduced Fare Program or NYC Fair Fares for help paying fares. Click here to learn more.

Financial Counseling

NYC Financial Empowerment Center counselors are available to support New Yorkers over the phone with free financial counseling. It is free and confidential. Book an appointment online.

Assistance with Supplemental Security Income (SSI)

The Social Security Administration offers a tool to provide assistance with applications for Social Security Income (SSI). The process takes 5 – 10 minutes and asks for basic information about the person who wants to apply for SSI. A Social Security representative will schedule an appointment and send the appointment information by mail (or email, if provided). In some cases, a Social Security representative may call to schedule the appointment.

Using this tool documents intent to file an application and establishes a protective filing date. The protective filing date determines when payments can begin if an application is approved.

Certain third parties, such as parents of minor children, family members, representatives, or members of advocacy groups, can also use the tool to express interest about applying for SSI on behalf of someone they are helping.

Email the Public Affairs Specialist or regional contacts at ny.rpa@ssa.gov with any questions.

The tool can be found at: Get Started to Apply for SSI | SSA

NYC SafeStart Account

The Department of Consumer and Worker Protection in partnership with various banks and credit unions across the City offers a savings account program with:

NO overdraft fees

NO monthly fees, provided minimum balances are met

LOW minimum balance requirements ($25 or less)

ATM card (No debit card)

Learn more and see a list of participating banks and credit unions.

New York State ABLE

The NYS Achieving a Better Life Experience (NY ABLE) program allows eligible New Yorkers with disabilities to save for qualified short-term and long-term disability-related expenses on a tax-free basis while also keeping Medicaid, SSI and other government benefits. Disability-related expenses are costly and can make it hard to save for long-term financial security; NY ABLE can help. Click here to learn more about New York State ABLE.

HRA Office of Burial Services and FEMA Funeral Reimbursement

HRA Office of Burial Services Information

The Human Resources Administration (HRA) Office of Burial Services (OBS), (formerly the Burial Claims Unit), assists individuals in need of financial assistance to meet funeral expenses for a deceased low-income New York City resident (decedent). Payment may be authorized to reimburse funeral expenses that have already been paid or pre-approval for payment may be authorized for the cost of a planned funeral. To find detailed OBS information (including the Application for Burial Allowance [M-860w] fillable form, brochure, and frequently asked questions) online, click HERE.

Department for the Aging (DFTA) Bill Payer Program

The DFTA Bill Payer Program helps adults, 60 years or older, manage their household bills while keeping their money safe.

Individuals interested in enrolling in the Bill Payer Program should contact their service provider to request a referral. For more information on all services, call Aging Connect at 212-AGING-NYC (212-244-6469).

Visit the DFTA website to learn more about the Bill Payer program.

New Online Portal for DFTA Volunteers

The Department for the Aging (DFTA) launched a =volunteer portal to make it easier for individuals and public/private partners to sign up for opportunities to support older adults. With the portal's new streamlined process, New Yorkers can see what opportunities are available and register online.
Learn more about these opportunities here.

Lifeline Telephone Discount

Lifeline is a federal program that offers a monthly discount on telephone and internet service for qualified low-income customers. Consumers qualify for Lifeline by participating in certain federal or state assistance programs or by having income at or below 135% of the Federal Poverty Guidelines. The Lifeline discount can be applied to either home telephone service (landline or cable) or wireless service and is available for only one line per household. Click here or visit LifelineSupport.org to learn more about Lifeline.

Service providers and consumer advocates can visit usac.org/lifeline for additional information about the program.

Additional NYC Resources & Benefits

Fair Fares NYC Income Eligibility Increase

The Fair Fares NYC income eligibility increased in 2024 which means more New York City households may now be eligible for discounted fares!

The NYC Department of Social Services- Human Resources Administration (DSS-HRA) significantly expanded access to the Fair Fares transit discount by implementing a rule change that increases the program's income eligibility standard to 145% of the federal poverty level – the first such increase in the program's history. Previously, the Fair Fares discount was available only to New Yorkers ages 18 - 64 whose income was at or below the federal poverty level. As a result of this modification to eligibility standards, more New Yorkers can enroll in the program and utilize this critical discount to commute to work, visit friends and family, access medical care, and enjoy all our great city has to offer without facing an undue economic burden as a result of transit expenses.

2025 Fair Fares NYC Income Guidelines

Household/Family Size
145%

1
$22,692.50

2
$30,667.50

3
$38,642.50

4
$46,617.50

5
$54,592.50

6
$62,567.50

7
$70,542.50

8
$78,517.50

For households with more than 8 persons, add $7,975 for each additional person.

The Fair Fares NYC Program helps New York City residents with low incomes manage their transportation costs by providing them with a 50% discount on public transportation. Eligible New York City residents receive a 50% discount on subway and eligible bus fares. Pay-per-Ride, weekly unlimited, and monthly unlimited options are all available. Fair Fares can also provide 50% off MTA Access-A-Ride paratransit trips.

Fair Fares NYC applications are open to eligible New Yorkers, ages 18-64, whose household income meets program income eligibility requirements. Subway and eligible bus discounts are open to New Yorkers who do not have, and are not eligible for, discounted transportation from the MTA or the City. If individuals meet the Fair Fares NYC eligibility criteria, they may be eligible for the Fair Fares NYC discount on Access-A-Ride fares even if they are already enrolled in the MTA reduced-fare Program for persons with disability or have an Access-A-Ride MetroCard.

Fair Fares enrollment is simple and can be completed online: Apply for Fair Fares on ACCESS HRA! View the "How to Enroll" videos in English and Spanish.

Many Cash Assistance and SNAP recipients can ride for half price. Each non-elderly adult should log into Access HRA or create an account if they are not the head of their case and click "Enroll Now".

If you need assistance applying or have questions, please visit the Fair Fares website to find a location near you. Fair Fares enrollment assistance is also available at the NYC Asylum Seeker Resource Navigation Center.

Visit the Fair Fares NYC Frequently Asked Questions and Suggested Document List to learn more.

Fair Fares Outreach Materials

The City created Fair Fares outreach materials - including palm cards, brochures, and posters that community organizations and others can order. Please use the Design and Print Ordering System (DPOS) website after registering on the DPOS login page.

Community Partners interested in ordering Fair Fares informational materials from HRA and ordering for the first time, should email DPOS (Design and Print Ordering System) Customer Service atDPOSCustomerService@dss.nyc.gov to have their organization/agency registered in the system. Once completed, the requestor will receive an email with a link to create an account, allowing their organization/agency the ability to order from HRA's catalog.

Organizations and agencies with already existing DPOS accounts, should log into their account using the appropriate link below:

For other NYC Agencies: https://nycdssagencies.myprintdesk.net/

For (CBO) NYC DSS Partners: https://nycdsspartners.myprintdesk.net/

Employment Opportunities with the City of NY

Join the NYC Department of Social Services! Find out how rewarding it is to serve fellow New Yorkers with care and compassion.

Search for open positions and learn more about NYC government employment.

Some City jobs require a civil service title. The NYC Department of Citywide Administrative Services (DCAS) is responsible for administering civil service exams. Find out about upcoming civil service exams citywide by subscribing to the DCAS mailing list and select "City Jobs and Civil Service Announcements" to receive announcements for upcoming exams.

Click here to learn more about Civil Service Exams

To view jobs available with the City at any time, visit the
DCAS employment page, or
search for jobs by agency or area of interest, or
search for jobs by ID number or agency.
Download a flyer with more information about applying for HRA open positions.

CBO Referrals from 311 & HRA

In an effort to connect clients with community partners that can provide assistance with access to benefits and other support services, we ask any organizations interested in accepting referrals from 311 and/or being listed on our Find a Partner Organization page to contact us. If your organization is currently providing in-person or phone assistance to clients applying for HRA benefits, (including ACCESS HRA and/or Fair Fares guidance), and interested in receiving referrals from 311 or being featured on our external site, please contact dssoutreach@dss.nyc.gov to submit your request or learn more.

IDNYC for All New Yorkers

IDNYC is the nation’s largest and most successful municipal ID program, providing all New York City residents ages 10 and up, regardless of background or immigration status, with a free government issued photo identification card broadly accepted across New York City. IDNYC provides access to a wide variety of services and programs offered by the City and cardholders enjoy benefits and discounts offered by businesses and cultural institutions across the five boroughs. An IDNYC card can be used as a public library card, to access immunization records, and to open a bank account at select financial institutions.

There are currently eleven IDNYC Enrollment Centers across the five boroughs. The newest IDNYC Enrollment Center was opened at 1910 Monterey Avenue, Bronx, NY 10457 on Monday, June 24, 2024. Click here to view the full list of IDNYC enrollment centers.

As a reminder, on January 29, 2024, DSS/HRA moved to an appointment-only model across all citywide IDNYC enrollment sites.

Appointments for in-person enrollment are released each week on Friday afternoons for the following Monday through Friday and can be booked by visiting the IDNYC Online Portal.

As a reminder:

IDNYC does not provide work authorization

IDNYC does not impact immigration status

IDNYC cannot be used to:

drive,

purchase alcohol or tobacco,

travel by plane or across land or sea borders.

Visit nyc.gov/idnyc to learn more about IDNYC Program Requirements.

General IDNYC Document Guidance

To apply for an IDNYC municipal ID card an applicant must present acceptable identity and residency documents totaling four (4) points.

Three (3) points of documents proving identity and

One (1) point of documents proving NYC residency

For more information on acceptable documentation, please review the IDNYC Documentation Guide.

If the IDNYC application is approved a card will be mailed within 10-14 business days to the address provided on the Proof of Residency/Care Of/Residency Verification Documentation/Letter.

Asylum Seekers are allowed to supply the following additional documents to help prove identity:

Notice to Appear (Form I-862) issued by U.S. Immigration and Customs Enforcement (ICE), dated no more than one year prior to the date submitted and including complete name, file number, and official stamp/signature. May be issued by U.S ICE as Form I-862. Document will serve as proof of identity.

Alien Booking Record (Form I-385) or booking card issued by U.S. Immigration and Customs Enforcement (ICE), dated no more than one year prior to the date submitted and including complete name, photo, and fingerprint. May be issued by U.S. ICE as Form I-385. Document will serve as proof of identity and photo, if photo is included.

Order to Release on Recognizance (Form I-220A) issued by U.S Immigration and Customs Enforcement (ICE), dated no more than one year prior to the date submitted and including complete name, file number, and official stamp/signature. May be issued by U.S. ICE as Form 1-220A. Document will serve as proof of identity.

Order of Supervision (Form I-220B) issued by U.S. Immigration and Customs Enforcement (ICE), dated no more than one year prior to the date submitted and including complete name, file number, and official stamp/signature. May be issued by U.S ICE as Form I-220B. Document will serve as proof of identity.

Copy of Foreign Passport may be accepted as proof of identity and photo only if accompanied by a U.S. Immigration and Customs Enforcement (ICE) document accepted by IDNYC/Fair Fares. Copy must be legible/readable.

Copy of Foreign Birth Certificate issued by a current of former sovereign nation may be accepted as proof of identity only if accompanied by a U.S. Immigration and Customs Enforcement (ICE) document accepted by IDNYC/Fair Fares. Copy must be legible/readable.

Please visit the IDNYC Document Calculator - How to Apply - IDNYC for additional information.

Office of Child Support Services (OCSS) Training Institute - Upcoming Sessions

The Office of Child Support Services Training Institute is offering free webinars on various topics related to the child support program. All providers and clients are welcome to attend these information sessions to better understand the services provided by the program. There is a full list of upcoming events in our communication and on our website.

All sessions are held virtually on Tuesdays from 10:00 to 11:00am. There is no cost for any of the webinars and each session includes a Q&A component. Links for registering can be found in our 4/16 communication or by visiting our nyc.gov/hra Child Support Services page.

Early Care & Education Programs for New York City Families

New York City offers many free or low-cost child care and educational programs for families that qualify. These programs provide care and education for children from birth to thirteen years old (or up to 19 years old for children with disabilities), all year round. Eligibility is based on the applicant’s family's income and reason for care. Open enrollment is available for applicants who meet the eligibility criteria and pending availability.

The Early Care & Education Programs for New York City Families Flyer has more information on all early care and education programs available for New York City families. Click here to download translations of the flyer.

MyCity & Child Care Subsidy Portal

The NYC Office of Technology and Innovation launched MyCity, a New Yorker's streamlined online connection to City services and benefits.

MyCity is a one-stop shop for New York City services and benefits. Through this multilingual website, New Yorkers can check eligibility qualifications, complete applications, track service status, and securely store personal information and documentation for future use.

MyCity Child Care

The first service launched through MyCity was the subsidized child care application. It is now simplified to make it easier for families to apply for free or reduced cost child care and manage their benefits.

Through a single application, MyCity helps New Yorkers apply for several child care subsidy programs offered and administered by the New York City Administration for Children's Services, Department of Education, Human Resources Administration/Department of Social Services, and New York State. Agency staff receive applications electronically immediately after they are submitted and can provide status updates to applicants through MyCity.

The new portal transforms the way families apply for care by screening for eligibility upfront, securely uploading and storing their documentation, tracking the status of their application, and receiving notifications if more information is needed. The portal provides parents with a seamless, user-friendly online application process that eliminates the need to print and mail forms from multiple websites to apply for subsidized child care.

Learn more about MyCity and provide feedback on current and future offerings at mycity.nyc.gov.

Free Head Start and Early Head Start Programs for SNAP Households

Head Start and Early Head Start programs are designed to provide free, comprehensive services for children age birth through five years and their families. Core services focus on early learning, health, nutrition, and family well-being. Early Head Start programs are for infants, toddlers, and pregnant women, and provide up to 10 hours of care. Head Start preschool programs primarily serve three and four-year-old children, which include up to 6 to 8 hours of care. All services are free for those eligible and all meals are included.

Congress established eligibility criteria in the Head Start Act to include families with incomes at or below the federal poverty level and families eligible for public assistance. Prior to this change in Head Start policy, SNAP participation and eligibility was excluded from the term "public assistance", requiring SNAP households to verify their income. Previous policy only considered Temporary Assistance for Needy Families (TANF) and Supplemental Security Income (SSI) as "public assistance" in determining categorical eligibility for Head Start programs.

Now SNAP households are allowed to demonstrate their Head Start eligibility through providing verification of their SNAP receipt or eligibility and are no longer required to verify their income twice for programs with similar requirements. To be deemed categorically eligible for Head Start services, SNAP households must provide acceptable verification such as a copy of a SNAP notice of approval, other documentation of eligibility or benefits from a local district office, or proof of an Electronic Benefit Transfer (EBT) card with a SNAP case number.

To find Head Start programs in your county, visit the Head Start | ECLKC Center Locator.

Learn more about Head Start and Early Head Start programs. For more information about SNAP eligibility for Head Start programs, visit the Head Start | ECLKC website.

STRIVE Workforce Development

STRIVE is a national workforce development leader that has successfully provided services to populations facing significant employment barriers since 1984. STRIVE is an HRA-approved training provider offering trainings in Green Construction, Healthcare and Office Operations across three programs, Career Path, Future Leaders and Fresh Start. They currently offer 1-hour virtual and in-person information sessions for candidates who may qualify or are interested in learning more about their programs. Click here to complete the interest form. Visit the STRIVE website for more information.

Free Municipal Broadband for NYCHA Residents

The Big Apple Connect Program ensures that NYCHA residents have access to free, fast, reliable, and safe internet. NYCHA residents without existing home internet can sign up for Big Apple Connect with either Optimum or Spectrum (service provider depends on where they live). Existing Optimum and Spectrum customers can have their bills reduced to as low as $0, as monthly internet and basic cable TV charges are eliminated. NYCHA residents in eligible developments are eligible to receive:

FREE internet connections with download speeds of up to 300 Mbps

FREE wireless router

FREE modem

FREE basic cable TV

FREE cable box and remote control

Learn more about Big Apple Connect and Eligible NYCHA Developments here.

Resources for People with Disabilities

Digital Accessibility Resources

The Mayor's Office for People with Disabilities developed guidance to assist organizations in improving communication with New Yorkers who identify as having a disability. The Digital Accessibility Resources provide assistance to organizations to ensure communication is clear to individuals with disabilities.

To learn more, click here

Health and Human Services Disability Information and Access Line (DIAL)

During the pandemic, the U.S. Health and Human Services (HHS) launched a first-of-its-kind national hotline to connect people with disabilities to information and services to improve access to COVID-19 vaccines. The Disability Information and Access Line (DIAL) is available to help people with disabilities find vaccination locations in their communities, assist callers with making vaccination appointments, and connect callers to local services – such as accessible transportation – to overcome barriers to vaccination.

The trained staff at DIAL can assist with:

Ordering tests.

Understanding instructions for test administration and test results.

Providing alternative instructions for traditional at-home tests for people who are unable to access, read, or understand the manufacturer's version.

For those who cannot use an at-home test, DIAL operators can:

Assist with ordering "swab and send" kits to collect a sample and mail it back for results.

Connect callers to local organizations for assistance locating other testing options in their community, including in-home testing programs or transportation or companion support to visit a community-based testing site.

The hotline can also provide information and resources to answer questions and address concerns about the vaccines and can connect callers to information and services that promote independent living and address fundamental needs, such as food, housing, and transportation. Learn more by visiting acl.gov/dial, emailing DIAL@usaginganddisability.org or calling 888-677-1199 Monday-Friday from 8:00am to 9:00pm EST.

Reduced Fare Metrocards for Seniors and People with Disabilities – Online Application

Seniors and people with disabilities can apply for a Reduced-Fare MetroCard through the MTA online. Click here to learn more about Reduced-Fare MetroCards.

As a reminder, this program is separate from the Fair Fares discounted Metrocard program.

OMNY for Reduced-Fare

OMNY, the MTA's contactless fare payment system, is now available for Reduced-Fare customers (this does not include Fair Fares currently). There is no need to re-apply for the Reduced-Fare program - if you have a Reduced-Fare MetroCard, you can make the switch to OMNY immediately. Visit MTA's Reduced-Fare page for more information.

You can now put your Reduced-Fare benefit on a contactless credit or debit card or the digital wallet on your smartphone or wallet at any time, from anywhere, using the MTA's online Digital Assistant. It is as easy as 1-2-3: go to omny.info to create an OMNY account, open the Assistant and enter your Reduced-Fare program info, and enter your payment info.

In order to switch to the OMNY system, customers will need their Reduced-Fare MetroCard number along with the bank card number that will carry the Reduced-Fare benefit. Once the contactless debit/credit or digital wallet is linked to the Reduced-Fare MetroCard, users will receive a success message and can begin using the selected payment method immediately. Those using a physical credit or debit card can tap and go using the physical card at the turnstile. Those using a smartphone or watch need to make sure the card chosen for payment is uploaded into that digital wallet.

Watch a video demonstration of how to make the switch, visit a Customer Service Center or call the OMNY call center at 877-789-6669 for assistance.

Lime Access Program

The NYC Department of Transportation (DOT) partnered with Lime to launch the Lime Access program which provides access to scooters for low-income individuals without smartphones or credit cards. To qualify, an individual must demonstrate participation in an eligible local, state, or federal public benefits program. Individuals interested in the Lime Access program can learn more about the Lime Access program and apply here.

Citi Bike Memberships for NYCHA Residents and SNAP Recipients

Citi Bike, the nation's largest bike share system, is partnering with Healthfirst to expand access to bike share through $5 monthly memberships for NYCHA, JCHA, HHA residents, and SNAP recipients with no annual commitment required.

Click here to learn more about eligibility requirements and apply.

NYC Save for College Program Updates and Resources

Kindergarten, first grade, and second grade students enrolled in a New York City public school - including participating charter schools - now automatically receive a scholarship account invested in a NY 529 Direct Plan, with an initial $100 from NYC Kids RISE, unless their families choose not to participate.

Families participating in the Save for College Program can go to nyckidsrise.org/activate to activate and view their students' new NYC Scholarship Accounts and start earning more money for their educational futures.

The Save for College Program is a scholarship and savings platform that provides families, schools, and communities with a way to work together to invest in and save for children's futures. The public-private-community partnership is designed to make college and career training more accessible and achievable for public school students, regardless of their income or immigration status.

Please use the NYC Kids RISE social media toolkit to learn more and spread the word!

Museums for All Program for SNAP Recipients

EBT cardholders receive free or discounted admission to over 1,300 museums nationwide. Participating museums provide reduced admission, ranging from free to $3.00, to visitors presenting their EBT card. One EBT card can be used to admit up to 4 individuals at any of the participating museums. Learn more about the Museums for All program.

Opioid Overdose Prevention Programs (OOPPs) and Trainings

To expand access to naloxone in NYC, organizations can register to become Opioid Overdose Prevention Programs (OOPPs). After registering with the New York State Department of Health (NYS DOH), OOPPs can order overdose rescue kits at no cost from the NYC Department of Health and Mental Hygiene (NYC DOHMH) to give out to clients, patients, staff, and community members.

To register and operate as an OOPP, organizations must meet the eligibility criteria and submit a registration form.

If your organization has questions about becoming an OOPP, email naloxone@health.nyc.gov or overdose@health.ny.gov. You can complete an OOPP application at nyoverdose.org.

Protections for Domestic Workers Under the New York City Human Rights Law

As of March 12, 2022, the New York City Human Rights Law's employment protections apply to all domestic workers, including nannies, home care workers, housecleaners, and any other worker who is employed in a home providing childcare, eldercare, companionship, or housekeeping services in New York City. The coverage of the NYC Human Rights Law was extended to full and part-time domestic workers, regardless of employer size - eliminating the typical 4-employee minimum for employer liability. Additional information and fact sheets in multiple languages are available on the NYC Commission on Human Rights (CCHR) website.

Statewide Workplace Sexual Harassment Hotline

The statewide hotline, 800-HARASS-3 (800-427-2773), is for issues of workplace sexual harassment. The confidential hotline is operated by the New York State Division of Human Rights and connects workers who have faced sexual harassment with experienced pro-bono attorneys to advise them. Click here to learn more about the hotline.

Family Justice Centers (FJCs)

NYC Family Justice Centers (FJC) are co-located multidisciplinary service centers providing vital social services, civil legal, and criminal justice assistance for survivors of domestic and gender-based violence and their children—all under one roof.

The Family Justice Centers offer guidance on immediate safety planning, shelter assistance, legal consultations, counseling sessions, case management sessions, community resources, and more. The FJCs provide free services and confidential assistance in person and over the phone. Click here to find borough-specific phone numbers and additional information. Persons with hearing impairments can use TTY 866-604-5350 to speak with a counselor.