OCSS Noncustodial Parents - HRA

Human Resources Administration

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Repaying A Claim
Repaying a Lien

Adult Protective Services

Burial Assistance

Child Support Services

Disability Access

Domestic Violence Support

Energy Assistance

Immigrant Resources

LGBTQI Support

Repaying A Claim

Repaying a Lien


Noncustodial Parents

The child support program offers a range of valuable services to noncustodial parents. OCSS can help with:

Reinstating suspended driver licenses or professional licenses

Lowering or even eliminating child support debt owed to the government

Lowering or eliminating child support debt owed to a custodial parent

Changing an existing child support order

Offering referrals to employment programs

Paying current or past-due child support using a credit card, PayPal or Venmo

Clarification of an Order and the amount owed

Help with filing a modification

Serving the summons to the other parent

Easy access to important forms and services via the NYC Child Support – ACCESS HRA Mobile App

The NYC Child Support – ACCESS HRA Mobile App offers features for parents who receive and pay support. Now noncustodial parents can pay their child support payments directly through the app, with no fees, using a credit card, debit card, PayPal or Venmo. They can answer questions online to complete and submit a number of forms, including applications for debt reduction programs and challenge forms. The app also enables them to maintain up-to-date contact information.

OCSS does not address divorce and custody/visitation, this is done by the New York City Family Court. OCSS can guide you to outside mediation services.

If you have received a driver's license suspension notice due to the accrual of past-due child support, the notice will instruct you how to either challenge/fight the suspension or how to pay the arrears and get your license back. One option is to enter into a payment agreement, which allows you to avoid accruing 9% interest if you consistently make payments. Email dcse.cseweb@dfa.state.ny.us with the subject line "DMV payment agreement" to learn more.

Family Legal Care can support your technology needs with computers, internet access, phones, scanners, printers/fax, and assistance with Court navigation support. Visit the Family Legal Care website for more information.

Want to receive court and child support appointment reminders and information about applicable programs by text message? Text child to 844-429-7512. If you need to contact us, please use one of the methods listed on our home page.

Frequently Asked Questions (FAQ) and Answers

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Click a topic, or press the enter key on a topic, to reveal the details.

I want to make a payment

For information about making a child support payment, refer to Your Child Support Payment Options. Payments made directly to the custodial parent will not be credited to your child support account and will still need to be made to the Support Collection Unit (SCU).

How does enforcement work and when does it start?

Please refer to the Enforcement Actions Summary or contact us with specific case-related questions by emailing us at dcse.cseweb@dfa.state.ny.us.

Refer to the home page for additional ways to contact us.

I need to apply for relief from an administrative enforcement action

Download a form to challenge an enforcement action. For more information, visit the New York State Support Enforcement Actions page.

Driver License Suspension Request or Challenge form and the Affidavit of Net Worth

Request for Review of Additional Amount

Income Tax Refund Intercept (Federal and State): Request for Administrative Review

Department of Taxation and Finance Challenge

Professional and Other License Suspension Claim

Freezing Financial Assets: Mistake of Fact or Exempt Money Claim

Passport Denial Administrative Review Request

Liens: Mistake of Fact Claim

Report to Credit Bureaus: Mistake of Fact Claim

Lottery Prize Intercept: email dcse.cseweb@dfa.state.ny.us with the subject "Lottery – case review" to request a case review.

I cannot make my court-ordered payments on time or in full

Noncustodial parents who cannot make their court-ordered payments on time or in full should schedule an appointment with one of our Customer Service representatives by emailing dcse.cseweb@dfa.state.ny.us. Be sure to include your case number in the email. Or call the New York State Child Support Helpline (888-208-4485) as soon as possible.

OCSS offers parents the option to draft a child support agreement or modify a current order with the help of Child Support Customer Service staff. Staff will review financial documents and apply the same guidelines that the Support Magistrates do in court. The agreement will then be submitted to the court as a basis for an Order on Consent. This process usually requires only one court hearing. To learn more, email us at dcse.cseweb@dfa.state.ny.us with the subject line "Stipulation".

Now the child lives with me, what do I do about my child support case?

If you are paying child support and now have custody of the child(ren) or the children reside with you, you must petition the court immediately to suspend or terminate your child support order. The petition must be filed as soon as possible because a child support order is modified or terminated only back to the date the petition is filed and not the date that the child began living with the other parent.

A new petition needs to be filed with the Family Court to establish a new child support order against the parent without the child. Custody & visitation and child support cannot be discussed in the same court hearing.

Also, you must inform Child Support as soon as possible by emailing dcse.cseweb@dfa.state.ny.us with subject "custody changed" or call the Child Support Helpline at 888-208-4485 between 9:00 am and 5:30 pm. You must submit documentation showing the child resides with you, along with a contact number.

Steps For Custody Change On A Child Support Case

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I was just served with a summons, now what?

Being served a summons for a child support hearing is an important first step in allowing you to prepare for court. Some parents receive a palm card, which summarizes who you can contact for assistance and the importance of appearing for your court hearing.

Watch What You Need to Know About Child Support Hearings and Services.

If you are preparing for a court hearing, be sure to complete the Financial Disclosure Affirmation and bring documents to the court, substantiating [or documenting] your income and expenses. This will help the support magistrate in establishing an order that is in line with your income.

I need help serving a summons

OCSS can serve a summons for a child support petition for either parent on your behalf. For more information, contact us by email at dcse.cseweb@dfa.state.ny.us with the subject line "serving summons".

Learn more about serving a summons

Services

Account Information

Change of Address

Child Support Calculator (how much might I pay/receive)

Summary of debt reduction and job programs available to noncustodial parents

OCSS Jobs and Training

Debt Reduction

Mediation Services

Enforcement Actions

Establishing Parentage

Free Financial Counseling (from NYC Department of Consumer Affairs)

Child Support Standards Chart

Custody/visitation

OCSS Locations

Serving a Child Support Summons

Also available in:

Español

繁體中文

简体中文

Русский

العربية

Kreyòl Ayisyen

한국어

বাংলা

اردو

Polski

Français

Get

free financial counseling

through the NYC Financial Empowerment Centers | NYC Department of Consumer and Worker Protection.

Book an appointment online and create/login to your Financial Empowerment Portal account

OR call 311 to book an appointment.

Brochures and other information

Noncustodial Parent Earned Income Credit (noncustodial EIC)

Noncustodial Parent Earned Income Tax Credit (EITC)

Noncustodial Parents Handbook

Arrears Cap Program Application

Arrears Credit Program Agreement

Contact Child Support

Filing an Objection

Financial Disclosure Affidavit

Get Updated Information on Your Child Support Account

AccessHRA: Apply for some HRA benefits, submit documents for your application, manage your case, and much more.

AccessNYC: Find help in NYC with food, money, housing, work, and more.

Additional Videos

You can access the OCSS Playlist on YouTube. The videos listed below are relevant to noncustodial parents.

How To Request a Phone Appointment with OCSS

How to Change Your Address or Employment Information

How to Fill Out the Income and Expenses Statement Form (used for OCSS debt reduction programs)

Families Forward

Child Support: The Court Order

Paycheck Plus: Making Work Pay for Low-Income Workers

Child Support: Programs and Services for Noncustodial Parents

NYC Child Support Guide -- Noncustodial Parent

NYC Sustento de Menores -- Padres sin Custodia