Child Support Services - HRA

Human Resources Administration

Serving New Yorkers with Care & Compassion


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Repaying A Claim
Repaying a Lien

Adult Protective Services

Burial Assistance

Child Support Services

Disability Access

Domestic Violence Support

Energy Assistance

Immigrant Resources

LGBTQI Support

Repaying A Claim

Repaying a Lien


Child Support Services

About the Office of Child Support Services (OCSS)

The Office of Child Support Services (OCSS) puts children first by helping both parents provide for the economic and social well-being, health, and stability of their children. OCSS serves parents and guardians, regardless of income and
immigration status. The program helps tens of thousands of children every year by bringing more income into the home. OCSS collects more than $700 million a year on their behalf.

OCSS services include assistance with locating noncustodial parents, establishing parentage, establishing child support and medical support orders, collecting and distributing child support payments, and modifying and enforcing child support orders. Employment services and debt reduction programs are also available to noncustodial parents with a child support order. Watch video What Is Child Support to learn more.

Custodial parents receiving Cash Assistance are required to comply with OCSS pursuant to federal and New York State statutes. All other custodial parents may apply for OCSS services on a voluntary basis. Watch Cash Assistance: Why Comply with NYC Child Support.

Custodial Parents

Noncustodial Parents

Employers

Parent Resources

Community-Based Organizations (CBOs)

Videos and How To Videos Summary

Child Support Calculator (how much might I pay/receive)

Child Support Mobile App

For a basic summary of our services, see:

Child Support Overview

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Child Support Infographic

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Download our Annual Report

Important Information

Persons with a disability who needs an accommodation to participate in a court proceeding or other court service, program or activity, learn more about accommodations.
Persons requiring disability access for HRA services such as completing forms, customer service, or attending appointments, learn more about disability access.

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Click a topic, or press the enter key on a topic, to reveal the details.

Open a New Case

How to Enroll for Child Support Services

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Child Support Enrollment Form:

Child Support Enrollment Form (LDSS-5258)

Get translations for the enrollment form

Cash Assistance and Child Support (FLY-1172)

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Child Support Agreements

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Establishing Parentage

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Guided Easy to Complete Court Forms

Child Support for Parents Who Live Outside of New York State and learn more on the NYC Law Department website

DNA Testing Services

Child Support Standards Chart and Calculator

Custody/visitation and Mediation Services

Custodial Parents with a Divorce Decree

Information for all potential child support applicants about getting child support safely

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Family Safety Questions (LDSS-5226)

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ייִדיש

Serving a Child Support Summons or watch a video by Family Legal Care

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Learn more about Domestic Violence

Prepare for Court

Financial Disclosure Affirmation (Short Form)

Guided Financial Disclosure Affirmation (Short Form)

How to fill out the Financial Disclosure Affidavit Form - Part 1 of 2

How to fill out the Financial Disclosure Affidavit Form - Part 2 of 2

Learn about default orders by watching a video by Family Legal Care

Child Support Handbooks

Custodial Parent Handbook in:

English

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Noncustodial Parent Handbook in:

English

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Manage Your Case

Access HRA Child Support Mobile App

Account Information

View Payments and Disbursements

Receive Child Support by Direct Deposit

Receive Child Support by Debit Card

Custody Change On A Child Support Case

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Make a Payment

Child Support Payment Options

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More Information About Child Support Payments

HRA OCSS Child Support Mobile Apps

Modify Your Case

Change or Stop Your Child Support Order

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Learn when you can change a Child Support order by watching a video by Family Legal Care

Serving a Child Support Summons

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Guided Easy to Complete Court Forms

Debt Reduction and Job Services

Debt Reduction and Job Programs to Assist Noncustodial Parents

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Debt Reduction Programs

Employment Services

Mediation Services

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Enforcement Actions

Enforcement Actions

Enforcement Action Summary

Petition the Court to enforce the child support order

Child Support Information Sessions

Child Support Training Institute Information Session (for parents, service providers, and attorneys)

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Frequently Asked Questions (FAQ)

Get answers to questions many parents have. Contact us for assistance with case specific questions.

Contact Us

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Child Support is ready to help you. Click a topic, or press the enter key on a topic, to reveal the details.

Download the Contact Us flyer as a pdf

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Send us an email at dcse.cseweb@dfa.state.ny.us. Include your full name and child support case ID OR birth date.

Phone Appointment

Email us at dcse.cseweb@dfa.state.ny.us to schedule an appointment with a Customer Service representative. Provide your full name, Child Support case ID or birth date, description of your concern(s), phone
number, and the best time to reach you. Enter "Requesting a Customer Service Appointment" in the subject line of your email. Phone appointment requests will receive a response within 3 business days.

Call

Call the New York State Child Support Helpline at 888-208-4485 between 8 AM and 7 PM Monday to Friday (except holidays).

Mail

Mail correspondence to:

OCSS

PO Box 830

Canal Street Station

New York, NY 10013

In Person

In Person Customer Service Office Services

Speak with a child support worker at the OCSS Customer Service Walk-In Center about your case. You do not need an appointment.

OCSS Customer Service Walk-In Center

151 West Broadway, 4th Floor (between Worth and Thomas Streets)

New York, NY

Business Hours: Mon - Fri, 8:00 AM - 6:00 PM (except holidays)

In Person Intake Interviews for Custodial Parents Receiving Cash Assistance

Visit one of the OCSS Borough Offices. For locations, see our list of office locations.

In Person Intake Interviews for Custodial Parents Applying for Services and Not Receiving Cash Assistance & For Parents with General Questions About Their Child Support Case

Visit one of the OCSS Family Court Support Services Offices. For locations, see our list of office locations.

Paternity and Outreach

Information about paternity and DNA testing is available by phone at 929-221-5008.

Parentage 4 Me (information about parentage)

Text Messages

Want to receive a text message reminding you of child support and court appointments and information about applicable programs? Send us an email at dcse.cseweb@dfa.state.ny.us with the subject "Texts". Include
your full name and child support case ID OR birth date, and the phone number. You can also text CHILD to 917-694-2952 to enroll.

Opt-in to receive Child Support Text Messages

SMS/MMS Text Messaging Terms of Service

By providing your personal or other wireless number to the NYC Office of Child Support Services (OCSS), you are providing consent for OCSS to send you informational pre-recorded calls and/or text messages from or on behalf of
OCSS at the number(s) provided. Your consent to receive calls or texts is not a condition for services or benefits.

To block all text messages from this number, reply with the word "stop". Text back "unstop" to receive messages again. By replying “stop” you may continue to receive text messages from other DSS/HRA/DHS telephone
numbers. Carrier standard message and data rates may apply.

Resources

Information about Family Court for individuals with disabilities

New York City Child Support YouTube Channel

New York State Child Support

New York City Family Court

Access HRA

Access NYC

Parenting Resources

Federal Child Support

Family Legal Care - watch a videos by Family Legal Care

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