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Dept. for the Aging Launches Contact Center for Older Adults

NEW YORK (February 18, 2020) – The New York City Department for the Aging (DFTA) announces the launch of its in-house contact center, Aging Connect. New Yorkers can call 212-AGING-NYC (212-244-6469) to speak with an Aging Specialist and learn about services and supports available for older adults and their caregivers, and volunteer opportunities.

Through the delivery of clear and accessible information, New Yorkers can rely on Aging Connect to listen to their needs and provide helpful support and referrals. Trained Aging Specialists provide callers, including older adults, caregivers, or community-based organizations, with comprehensive information about services offered directly through DFTA or its community partners.

“Today’s launch of Aging Connect will allow older New Yorkers to speak directly with an expert who has been trained to provide comprehensive solutions for the most complex situations,” said Department for the Aging Commissioner Lorraine Cortés-Vázquez. “This is yet another exciting step in our ongoing effort to adapt our services to the growing, multifaceted needs of older adults.”

Aging Connect works in direct partnership with 311 and New York Connects, New York State’s trusted source of information for long term care services.

For limited English proficient callers, Aging Specialists can provide multilingual support and have the capability to translate more than 240 languages over the phone through LanguageLine Solutions. Aging Specialists are available by phone on weekdays from 8:30 a.m. to 5:30 p.m. On weekends and outside of operational business hours, New Yorkers can call 311 to be connected with services.

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The New York City Department for the Aging works to eliminate ageism and ensure the dignity and quality of life of New York City's diverse 1.7 million older adults. DFTA also works to support caregivers through service, advocacy, and education. DFTA is the largest area agency on aging in the U.S.

DFTA Media Contact:
Suzanne Myklebust
212-602-4153