DCWP - Notice of Rights: NYC Food Delivery Workers in English

Consumer and Worker Protection


Delivery Workers

Notice of Rights


View Notice in: Español (Spanish) | عربي (Arabic) | বাংলা (Bengali) | 中文 - 简化字 (Chinese - Simplified) | 中文 - 繁體字 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

Notice of Rights: NYC Food Delivery Workers

If you do restaurant deliveries for an app, you have rights regardless of your immigration status.

Pay

Your app must pay you at least $19.56 per hour (not including tips) for time you spend making deliveries. This minimum will increase on April 1 each year.

Apps must follow additional rules that increase pay. Contact your app for information about your pay.

Apps must pay you at least once a week and offer a no-fee option to receive payment.

Apps must tell you how much the customer tipped for each delivery and your total pay and tips for the previous day. Exceptions apply. Contact DCWP.

Routes

Apps must tell you route details before you accept a delivery. Details must include pickup address, estimated time and distance, tip, and pay.

You can set an app to limit which bridges or tunnels you use and the distance between a restaurant and a customer. Apps can’t offer you trips beyond the limits you set.

Access

Apps must give you a free insulated food delivery bag after 6 deliveries.

You may have better access to restaurant bathrooms when you pick up orders. Exceptions apply. Contact DCWP.

No Retaliation

It is illegal to penalize workers for exercising their rights. Contact DCWP immediately about suspected retaliation.

File a Complaint

If an app violates the law, workers may be owed money. To report a violation, file a complaint with the Department of Consumer and Worker Protection (DCWP).

File complaint online

Call 311 (212-NEW-YORK outside NYC) and ask for "Delivery Worker"

DCWP will not share your identity without your prior consent.

Download printer-friendly version of the Notice in English | Español (Spanish) | عربي (Arabic) | বাংলা (Bengali) | 中文 - 简化字 (Chinese - Simplified) | 中文 - 繁體字 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

04/2024