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Accommodations

Notice under the Americans with Disabilities Act (ADA)

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), the New York City Department of Consumer and Worker Protection (DCWP)—formerly the Department of Consumer Affairs (DCA)—will not discriminate against qualified individuals with disabilities in providing services, programs, or activities. You have the right to access all of DCWP's public programs and services.

To request a disability-related accommodation in order to obtain a license or engage in any other service, program, or activity at DCWP, please complete the Accommodation Request Form. You can also email DCWP's ADA Coordinator at DCWPADACoordinator@dcwp.nyc.gov to request the form.

You can submit the completed form along with documentation (e.g., medical records) in person, by mail, or email. The form includes contact information. If you are unable to submit your request in person, by mail, or email, please call 212-436-0269.

Note: If you need to request a reasonable accommodation for a scheduled event, for example a test, please submit your request in advance of the event so that we can accommodate you.

For employment-related information, please visit our Jobs page.

Complaints?

You have the right to file a formal complaint if you feel that a program or service is not accessible to you. You can submit complaints to:

Attn: ADA Coordinator
NYC Department of Consumer and Worker Protection
42 Broadway, 8th Floor
New York, NY 10004
Tel.: (212) 436-0269
Email: DCWPADACoordinator@dcwp.nyc.gov

Upon request, DCWP will make available for persons with disabilities alternative means of filing complaints, such as personal interviews or tape recording the complaint. Within 15 calendar days after receipt of the complaint, the ADA Coordinator (or designee) will contact the complainant to discuss the complaint and possible resolutions. Within 15 calendar days of the meeting, the ADA Coordinator (or designee) will respond to the complaint, in a format accessible to the complainant. The response will explain DCWP’s position and offer options for resolution of the complaint.

Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request.