DCWP - Consumer Rights When Using Food Delivery Apps

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Consumer Rights When Using Food Delivery Apps


Consumer Rights When Using Food Delivery Apps

NYC law regulates online third-party food delivery services and third-party courier services in NYC ("restaurant delivery apps" or “apps"). Consumers who use food delivery apps have rights:

Apps must tell you that they collect your data and may share it with restaurants unless you opt out.

Apps must allow you to opt out of having your data shared with a restaurant.

Apps must tell you how much delivery workers get paid from a tip, in what form, and when.

If you do not opt out from apps sharing your data with restaurants, you have rights.

Restaurants must let you withdraw consent and delete your data on request.

Restaurants cannot sell, rent, or disclose your data without your consent.

You can file a consumer complaint about food delivery apps. Complaints include:

Unlicensed app

No disclosure of fees or surcharges

No other required disclosures

Tip required

Data shared with restaurants without consent

Learn more about online third-party food delivery services at nyc.gov/DeliveryApps.