DCWP - Businesses - Services

Consumer and Worker Protection


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Resolve DCWP Issues
Pay Fines and Fees
Request Scale Inspections
Handle Consumer Complaints

Resolve DCWP Issues

Pay Fines and Fees

Request Scale Inspections

Handle Consumer Complaints


IMPORTANT NOTICE
On July 24, 2023, DCWP launched a new system to replace its prior online services and provide additional features for businesses, consumers, and workers. Note: If you had an online account with DCWP before July 24, 2023, please use the same email address you provided DCWP. This will allow you to link your business records to the new system. Read Online Services - FAQs.

Services for Businesses

Through equitable enforcement and by helping to resolve complaints, DCWP supports businesses and strives to create a culture of compliance.

Resolve DCWP Issues

Received a summons, settlement letter, or other legal DCWP correspondence? Resolve DCWP issues as soon as possible to avoid further penalties.

Pay Fines and Fees

Received a violation? Need to pay fees for an inspection? Learn how to pay fines and fees.

Request Scale Inspections

DCWP tests the accuracy of all weighing and measuring devices (e.g., scales) used by retail and service establishments such as supermarkets, bodegas, jewelry stores, and laundries; as well as airport scales. We also test fuel trucks. Learn more about scale and fuel truck inspections.

Handle Consumer Complaints

If a consumer files a complaint against you, our mediators will listen to both sides to help resolve complaints. Learn more about how to handle consumer complaints.

Licensing Services

DCWP licenses more than 45,000 businesses in more than 40 industries. Learn more about our licensing services.

Visiting Inspector Program

Understanding the laws that apply to your business is key to operating responsibly and avoiding fines. As a new business, it can be hard to know what you need to do to comply. DCWP’s Visiting Inspector Program (VIP) provides a free visit by a senior inspector who will advise you on what you need to know to comply with DCWP regulations and avoid violations.

Businesses that are newly licensed by DCWP will be contacted to set up a VIP appointment, but any new brick-and-mortar retail business in New York City, regardless of whether it is licensed by DCWP, can request a VIP appointment to receive an educational, violation-free visit. These visits are designed to help business owners learn about and comply with the laws that DCWP enforces.

Request a VIP appointment online.