Customer Register - BIC

Business Integrity Commission


Customer Register

Carter Information
Labor Unions and Workers' Rights
Vehicle Emissions Law
Side Guard Law
Customer Information
Trade Waste Approved Companies
Trade Waste Denied Companies
Trade Waste Forms
Trade Waste Fees
Maximum Rates
Trade Waste Decals
Safety Resources and Forms
Regulatory Reporting
Trade Waste Advisory Board

Carter Information

Labor Unions and Workers' Rights

Vehicle Emissions Law

Side Guard Law

Customer Information

Trade Waste Approved Companies

Trade Waste Denied Companies

Trade Waste Forms

Trade Waste Fees

Maximum Rates

Trade Waste Decals

Safety Resources and Forms

Regulatory Reporting

Trade Waste Advisory Board


Customer Register

Licensees, including micro-haulers, must submit a quarterly customer register that includes all customers located in New York City, in accordance with the Commission's rules and any relevant Commission directives. The submission periods are shown in the table below:

Submission Period
Due Date

January 1 to March 31
April 30

April 1 to June 30
July 31

July 1 to September 30
October 31

October 1 to December 31
January 31

Beginning in the reporting period for the 3rd Quarter of 2020 (10/1/2020) and going forward, all CSV submissions of a Customer Register, or submission of an Exemption Notification, must be submitted throuh the Business Integrity Commisssion's (BIC's) Register Submission Module. This module is part of the BIC Online Portal on the BIC website; the same location where the Vehicle Management module is found. Instructions to access and utilize the Register Submission Module can be found here.

Paper and email submissions will no longer be accepted.

The customer register CSV template is available to download directly from this link.

You must submit and certify your customer register CSV file electronically in the Register Submission Module.

If you have any questions regarding BIC-OP, please contact BIC's Information Technology Department.

Notifications of an Exemption from the Customer Register Reporting Requirement

You may notify the Commission if your business qualifies for an exemption from the customer register reporting requirements for this reporting period, i.e., if your business:

(1) does not collect putrescible waste or recyclable materials from regular customers;

(2) does not have any customers in New York City;

(3) only collects construction and demolition debris; or

(4) only performs on-call work.

To file an exemption notification, you MUST log into the BIC Online Portal to submit an exemption notification through the new Register Submission Module. Should your exemption status change, you must file your customer register data with BIC during the following reporting period.