Business Owner Bill of Rights - Mayor's Office of Operations

Mayor's Office of Operations


Business Owner Bill of Rights


Business Owner Bill of Rights

As a business owner you have the right to:

Courteous and professional treatment by our employees

Inspectors who are polite, professionally dressed, and properly identified

Information about how long inspections will take and the cost of all related fees

Knowledgeable inspectors who enforce agency rules uniformly

Receive information about agency rules from inspectors or other employees

Contest a violation through a hearing, trial or other relevant process

Request a review of inspection results or re-inspection as soon as possible

Receive explanation from inspectors (if requested) on violation details and instructions for viewing inspection results

Access information in languages other than English and request language interpretation services for inspections, and any subsequent administrative hearings and trials, including pre-trial conferences and settlement negotiations

Comment, anonymously and without fear of retribution, on the performance or conduct of our employees

New York City is committed to providing New Yorkers with excellent customer service. We want to hear from you.

Business owners, business employees, or New Yorkers who have recently contacted or visited NYC agencies can provide feedback and comments by completing the NYC Customer Service Survey.

Do you need assistance with your business? Visit www.nyc.gov/business

Download the Business Owner's Bill of Rights

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