NYC DOT - Contact NYC DOT

If you have a transportation-related problem or question, contact NYC DOT by phone, postal mail, or by using an online form. Some transportation operations, such as the subways, airports and some bridges, are the responsibility of other agencies.
Find out what NYC DOT does
Find contact information for area bus services, ferry services, train services and other helpful numbers
Get email updates and connect with NYC DOT on social media

Contact the Commissioner

You should receive an acknowledgement of your correspondence within 14 calendar days that will provide you with an update on how your case is being handled.
Contact the Commissioner online

Send a Letter

Commissioner, Department of Transportation

55 Water Street, 9th Floor

New York, NY 10041

Learn about Commissioner in Your Borough

Contact ADA Coordinator and Disability Service Facilitator

If you have an inquiry or complaint regarding an accessibility issue, contact your ADA Coordinator and Disability Service Facilitator.
Report a problem to the ADA Coordinator and Disability Service Facilitator online
If your issue is concerning pedestrian ramps, you can also visit our Pedestrian Ramps Website for more information

Contact Your Borough Commissioner

If you have an inquiry or complaint in your neighborhood, contact your Borough Commissioner.

Bronx

Borough Commissioner Anthony Perez

212-748-6680

Contact the Commissioner online

Brooklyn

Borough Commissioner Keith Bray

646-892-1350

Contact the Commissioner online

Manhattan

Borough Commissioner Ed Pincar Jr.

212-839-6210

Contact the Commissioner online

Queens

Borough Commissioner Nicole Garcia

212-839-2510

Contact the Commissioner online

Staten Island

Borough Commissioner Roseann Caruana

212-839-2400

Contact the Commissioner online

Civil Rights

Title VI, Civil Rights, Discrimination Complaints

NYC DOT is committed to compliance with all Civil Rights regulations. Persons who believe they have been discriminated against (i.e. excluded from participation in, denied the benefits of, or access to, NYC DOT programs or services) on the basis of race, color, national origin, sex, age, disability, or income status have the right to file a complaint. Discrimination complaints can be filed online, by mail, or by calling 311. Your complaint must be submitted within 180 days of the alleged discrimination.
Learn more about your rights and the complaint process in English, Arabic, Bengali, French, Haitian Creole, Korean, Polish, Russian, Spanish, Chinese, Urdu, or Yiddish (pdf)
File a complaint with NYC DOT

FOIL Information

Freedom of Information

Article 6 of the New York State Public Officers Law (FOIL) allows the public to submit written requests for access to NYC DOT records.

Make a request for records pursuant to the Freedom of Information Law

Request a Service or Report a Problem

You may request many NYC DOT services and apply for many NYC DOT permits online.
Request maps, travel or construction permits, and more online

You may report many problems online to NYC311 including street defects

To request a service or report a problem by phone, call 311

Check the Status of a Case

You may check the status of a Customer Service case online or view the status of other cases in your area

Parking Tickets

Please contact the Department of Finance for assistance with parking tickets and camera violations.

Moving Violations or Towed Vehicles

Please contact the Police Department for issues with traffic enforcement agents or towed vehicles.

Press Inquiries

For information on making a press inquiry, visit the NYC DOT Press Releases page.

Get Updates from NYC DOT

For regular updates on transportation projects in New York City, and news about NYC DOT programs, follow NYC DOT on Twitter, Facebook, and Instagram. NYC DOT also sends email updates on traffic, bridges, bike projects, safety education, and the Staten Island Ferry.
Connect with NYC DOT on social media
Sign-up for NYC DOT email updates
Get updates on other New York City government topics

New York City Area Transportation Contacts

Bus Services

MTA New York City Transit Buses

511

Academy Express Buses between Staten Island and Manhattan

800-442-7272

Access-A-Ride (Paratransit)

877-337-2017

New Jersey Transit Buses

973-275-5555

Port Authority Bus

212-564-8484

Train Services

MTA Subway Information Center

511

MTA Long Island Rail Road

511

MTA Metro North

511

New Jersey Transit

973-275-5555

Amtrak

(800) USA-RAIL

Port Authority PATH

(800) 234-PATH

Bike Share

Citi Bike
(855) BIKE-311

Ferry Services

Staten Island Ferry

311

See a list of ferries in the area

Street Construction

Department of Design and Construction

311

Department of Environmental Protection

311

New York State Department of Transportation

511

Bridges and Tunnels

Port Authority Bridges & Tunnels

800-221-9903

MTA Bridges & Tunnels

511

Other Transportation Contacts

Port Authority Airports

(800) AIR-RIDE

Taxi and Limousine Commission

(212) NYC-TAXI

EZ-Pass

800-333-8655

New York State Department of Motor Vehicles

800-698-2931

Towed Vehicle Information

311

NYC Department of Finance (Parking Violations)

311