Refunds - NYC.gov/Finance

Department of Finance


TicketsBooting and TowingCommercial VehiclesBenefits


Refunds, credits, and credit card disputes

Parking Refunds and Credits

The Department of Finance issues refunds for parking overpayments to the registered owner of the vehicle within 30 business days of the overpayment.

You can complete a refund form to ensure that the refund is issued promptly and correctly. If we do not receive a refund form, any system-issued parking refunds will be sent via check to the vehicle’s registrant at the address on file.

Reasons for credits/overpayments on your plate:

Duplicate payments: An overpayment may occur due to a violation being paid multiple times.

a. Payment made via mailed check: Please allow for a check processing time of up to six weeks. We do not recommend that you stop any payments or make another payment during this six-week timeframe.

b.	Payment made via CityPay: Please note that payments typically take 2-3 business days to process, and your violation may continue to reflect as “open” in CityPay even after you submit a payment. Submitting a payment on the weekend or holiday may also cause a delay. To verify that we received your payment, please check your email (including spam) for a confirmation message. Do not make another payment if you see your ticket is still open.

Department of Finance and Republic Immobilization Services: An overpayment may occur if a payment is made to the NYC Department of Finance and a duplicate payment (for the same violation) is made to the Department of Finance’s boot and tow vendor, Republic Immobilization Services, to release the vehicle. You can request a refund by completing the refund form.

Violation dismissal: An administrative law judge may dismiss your ticket or violation. If this is the case and you are waiting for a refund on a paid violation, please complete the refund form.

Boot refunds

You must request a boot refund; it will not be sent to you automatically. If your vehicle has been booted and the judgment debt has been dismissed, the boot fee will be refunded. (You will only receive a refund if the total amount is dismissed. If the judgment amount has been reduced, but not totally dismissed, you will not receive a refund.) Additional fees, such as Sheriff's execution fees, will not be refunded unless your vehicle was booted in error. To request a refund, please complete the refund form.

Tow refunds

You must request a tow refund; it will not be sent to you automatically. There are two types of tows. In order to claim a refund for an NYPD violation tow, the related violations must have been dismissed and the vehicle must have been towed to an eligible NYPD impound lot. If the amount you owe has been reduced, you will not receive a tow refund.

If your vehicle was towed due to judgment debt, the total judgment debt related to the tow must be dismissed in order to receive a refund.

In both cases, you must file a refund form and attach the necessary documents, such as the tow redemption receipt, in order to receive the refund. Please note that the refund will be issued to the name shown on the tow redemption regardless of who files the refund request.

Other violations in judgment

If you are owed a refund but have outstanding violations in judgment, the system will apply any overpayments to your outstanding judgments. You can only request a refund if there are remaining overpayments after these violations are satisfied.

Uncredited or unapplied payments

If you paid for a violation but it shows as unpaid in CityPay, please check your bank account to verify that the funds were withdrawn. If the funds were withdrawn, you can submit a refund form. Be sure to include the receipt number or proof of payment that was emailed to you by CityPay.

Credit or debit card payments and disputes

If you have any questions about a duplicate payment, misapplied payment, or a payment made in error via a credit or debit card, please contact us for further information before initiating a dispute with your financial institution. If you suspect that you have been a victim of fraud, please contact your financial institution directly.