NYC DOT - Contact DOT

Please use the form below to write to NYC DOT about a transportation-related issue. You may check the status of a previous submission to the Commissioner on our Check Case Status Map.

Please use the form below to write to NYC DOT about a transportation-related issue. We recommend submitting a webform, but you may also send an e-mail to accessibility@dot.nyc.gov or mail a letter to:

Edmund Asiedu – ADA Coordinator & Disability Service Facilitator

NYC Department of Transportation

55 Water Street, 9th Floor, New York, NY 10041

Tel: 929-441-9658

You may check the status of a previous submission to the Commissioner on our Check Case Status Map.

For inquiries about parking permits please visit NYC PPPD. Parking Permits Customer Service Representatives are available at 718-433-3100, Monday through Friday, 9am to 5pm.

Other ways to report issues in NYC:

Call 311 to report a problem with a traffic or pedestrian signal
Contact NYC311 to report a problem in NYC
Contact the MTA for issues with the subway, buses or commuter rail
Contact the Police Department for issues with traffic enforcement agents or towed vehicles
Contact the Department of Finance for assistance with parking tickets and camera violations

Let's narrow down the type of issue you're writing about

What's the general topic?

Accessibility

Adopt-A-Highway

Arterial Maintenance

Alternate Side Parking

Bicycle Lanes and Programs

Bike Share

Bollards

Builders Pavement Plan Wavers

Bus Lanes or Busways

Bus Stop Relocation

Bus Time Sign

BQE

BQE Central Project - Brooklyn

Cameras

Carshare

Civil Rights/Discrimination Complaint

Connected Vehicle Project

Construction

Contracts

Cross Bronx Project

Dining Out NYC

E-Bike Trade-In

El-Space

Employee

Electric Vehicle (EV) Charging Station

Guardrails

Language Access

LockerNYC

Meeting or Invitation Request

Mobility Report

Neighborhood Loading Zone (NLZ)

NYC Traffic Volumes

NYC Streets Plan

Open Streets

Parking Meter

Pedestrian Plaza

Pedestrian Ramp

Pedestrian Walkway

Permits, Licenses or Registrations

Public Art

Press Related

Safety Education

Safety Improvements

Sidewalk Condition

Sidewalk Violations

Sidewalk Violation – Remove Lien

Signals

Signs

Shore Road Bridge Project

Speaking Engagement

Special Events and Programs

Speed Reducer (speed bump or hump)

Speeding

Staten Island Ferry

Street Condition

Street Furniture

Street Lights

Street Markings

Traffic Congestion

Traffic Separators

Trucks and Commercial Vehicles

Truck and Commercial Vehicle Literature Request

Truck Weigh-In-Motion

Website Issue

DOT does not install speed reducers (speed bumps or humps) near fire houses or hospital emergency entrances.

If you would like to report a pothole, please use the dedicated form. Report a pothole.

If you would like to report a defective Street light condition, please use the Street Lighting Repair Form to submit your request.

Visit the El-Space webpage to learn more about Elevated Spaces.

Press Escape button to return to general topic options

Restaurant Name

Food Service Establishment Permit #

x

Select a Pedestrian Ramp issue which best addresses your concern

*Ramp Issue is required. Please select to proceed.

Install New Ramp

Repair Broken or Damaged Ramp

Select Pedestrian Ramp location

Corner

Pedestrian Island or Median

Midblock

Pedestrian Ramp location is reqired, Please select to proceed.

Corner - the space on the sidewalk at the intersection of two streets.

Select Ramp Corner direction

Corner direction is required. Please select to proceed.

Northeast

Northwest

Southeast

Southwest

Pedestrian Island or Median - the small section of raised concrete in the street where pedestrians can stop before finishing a crossing.

Midblock - a crosswalk with a traffic signal or stop sign that is not an intersection, usually in between two streets.

(To explore ramp location options, return to the drop-down menu)

Continue with Request

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Select a signal study which best addresses your issue

Accessible Pedestrian Signal (APS)

Leading Pedestrian Interval (LPI)

Left-Turn Arrows

Multi-Way Stop Signs

New Traffic Signal

Pedestrian Countdown Signal (PCS)

Signal Defects

Signal Timing

Speeding

Traffic Signal Removal or Relocate

Accessible Pedestrian Signals (APS’s) have both an audible walk indication and tactile arrows on the pushbuttons	that vibrate during the walk interval to assist visually impaired pedestrians to cross the street at signalized locations.
You can submit a request to repair or install an APS.
DOT works closely with the Mayor’s Office of People with Disabilities (MOPD) and Pedestrians for Accessible and Safer Streets (PASS), a coalition group representing the visually impaired, to identify locations where APS's are feasible.
Due to a large volume of requests and types of studies, the timeframe to complete a study varies and may take from four to seven months. The Borough Commissioner will notify you of the results at that time.

Leading Pedestrian Intervals (LPI’s) provide an exclusive “Walk” period at the start of the signal phase to give pedestrians a head start to begin crossing the street prior to the parallel movement of traffic getting a green indication. DOT installs LPI’s at signalized intersections throughout the city where our traffic engineers have determined that they are warranted. Due to a large volume of requests and types of studies, the timeframe to complete a study varies and may take from four to seven months. The Borough Commissioner will notify you of the results when the study is completed.

*To thoroughly investigate your request, you must provide specific directional information in the “Describe your concern” field on the main webform as it relates to your concern.

Left turn arrows are installed at signalized intersections for drivers to make an exclusive left turn while opposing traffic has the red signal. Left turn studies are usually completed in 6 months. The Borough Commissioner will notify you of the results when the study is completed.

Multi-Way Stop signs are installed after DOT completes an engineering study at intersections that already have a stop sign installed in one direction. They force all motorists, pedestrians and bicyclists to stop at the intersection before proceeding. Due to a large volume of requests and types of studies, the timeframe to complete a study varies and may take from four to seven months. The Borough Commissioner will advise you of the results when the study is completed.

An intersection control study is conducted for a new signal request to determine if additional traffic control measures are warranted at a location. The latest edition of the MUTCD lists nine conditions (or “warrants”) for DOT to consider. (To learn more about the MUTCD requirements, please visit: MUTCD on the FHWA website). Some of the data collected are pedestrian and vehicular volumes, crash reports and geometric characteristics of the location. Due to a large volume of requests and types of studies, the timeframe to complete a study varies and may take from four to seven months. The Borough Commissioner will advise you of the results when the study is completed.

Pedestrian Countdown Signals (PCS’s) display to the pedestrians the number of seconds remaining to cross the street safely while traffic is stopped. An intersection control study is conducted to determine if Pedestrian Countdown Signals are appropriate for a location. Due to a large volume of requests and types of studies, the timeframe to complete a study varies and may take from four to seven months. The Borough Commissioner will advise you of the results when the study is completed.

ALERT:Please call 311.This is not the correct form to report a signal defect. DOT’s contractors are required to arrive at the scene of the most serious problems (e.g., all lights out, or a knocked-down pole) within two hours of notification. If a bulb is out, contractors are required to respond within 48 hours.

Signal Timing cycle lengths (the time required for one complete sequence of signal indications) usually fall between 60 and 150 seconds. The timing plan for each signal is determined based on traffic volumes and traffic patterns of the location. If you believe the timing of a movement or pedestrian crossing needs to be changed, DOT will investigate to determine if an adjustment in the signal timing is needed. Due to a large volume of requests and types of studies, the timeframe to complete a study varies and may take from four to seven months. The Borough Commissioner will advise you of our findings when the study is completed.

ALERT:If you are concerned about speeding please provide as much detail regarding the speeding problem in the Details section of the form so that we may determine the appropriate course of action.
For immediate concerns regarding speeding, please contact your Local Precinct.
A traffic signal may not be the best solution for the concern you are reporting. Read more about DOT’s Pedestrian Safety Initiatives.

DOT will perform an intersection control study of traffic conditions at a requested location to determine if the removal or relocation of traffic signals are warranted. Due to a large volume of requests and types of studies, the timeframe to complete a study varies and may take from four to seven months. The Borough Commissioner will advise you of our findings when the study is completed.

Please provide the direction:

Direction

is required. Please select to proceed.

Left Eastbound

Left Westbound

Left Northbound

Left Southbound

Unknown

Please provide information regarding the day and time of observed problem:

Day of Week

is required. Select one or more day options to proceed.

Time of Day

is required. Select one or more time options to proceed.

Weekday

Weekend

7AM - 9AM

12PM - 2PM

4PM - 6PM

All Day

Please select option to proceed.

(To explore other options, return to the drop-down menu)

Continue with Request

What kind of issue?

Accessible Pedestrian Signal (APS)

Bicycle Lane

Bus Stop

Compliment

Construction

Leading Pedestrian Interval (LPI)

Left-Turn Arrows

New Traffic Signal

Outreach Campaigns

Parking Permits for People with Disabilities

Pedestrian Countdown Signal (PCS)

Pedestrian ramp

Ponding

Request to Meet"

Resurfacing

Sidewalk Repair

Snow Removal

Signal Timing

Traffic Signal Removal or Relocate

What kind of place?

Street or Sidewalk

Bridge or Tunnel

Highway

Staten Island Ferry

Municipal Parking Garage or Field

Citywide Concern

Where is this? *

Borough

The Bronx

Brooklyn

Manhattan

Queens

Staten Island

Specific Location

How do you want to describe the location? *

Address

Intersection

Street Segment

You must select a borough.

A segment is a stretch of street, like Fifth Avenue between 42nd and 43rd Streets.

Exact Address

Address

Intersection

Street

Cross Street

Street Segment

Street

First Cross Street

Second Cross Street

Which bridge or tunnel?

Not all bridges in New York City are operated by DOT. Learn more about who operates New York's bridges

Name of bridge or tunnel..

Which municipal parking facility?

Municipal lot name

Where and When on the Staten Island Ferry?

Where on the Ferry?

On boat to Manhattan

On boat to Staten Island

In St. George Terminal, Staten Island

In Whitehall Terminal, Manhattan

Date

Time

Highway Details

Highway

Direction

Segment or Exit

It might take some time to load cases.

Description *

In order for us to fully address your concern, you must provide as many details as possible in the box below. Please be sure to include dates and time and the direction of travel as it relates to your concern. If you have a case number, please include it in the description.

Please provide us with as many details as possible regarding the location of the pedestrian ramp, including the intersection, exact address, and/or description of the location (such as: “the pedestrian ramp is located in front of the pharmacy” or “next to the mailbox”).

Include the basis for your complaint, as well as details such as names, witnesses and specific dates and times.

Please submit this form with any questions or comments about the Adopt-A-Highway Program. Include the program of Interest:

Adopt-A-Highway (AAH-A partnership program designed for Business and/or corporate interest participation).

Adopt-A-Highway Volunteer (AAHV - All participants must be at least 18 years old) or

Event Request – (Weekend Walks, Street Fairs, Summer Street, etc.)

Requests for

Temporary Removal

must include the Permit Number and your Contact Information.

Please provide an e-mail or phone number below. DOT may need to contact you to confirm your address.

Total Number of Copies

Character limit : out of 512 left.

Sign up for	email list. Be the first to know about BQE project announcements, new meetings, and other ways to be involved.

Why are you writing?

Compliment

Concern

Comment

Invitation

Following Up on a Previous Communication

Suggestion

Upload file

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Contact information so that we can follow-up *

Anonymity

I would like to be anonymous

Please be advised that if you choose to be anonymous, we may not be able to complete your request if additional information is required.

First Name

Last Name


Telephone

Address 1

Address 2

City

State/Province

Zip Code

Country

I would like to be contacted about future NYC DOT’s projects

If you like to be contacted, Mailing Zip Code is required

Mailing Zip Code

Confirm you are not a robot

Send to DOT

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Select Dining Out NYC issue which best addresses your concern

Respond to Restaurant Inspection

Other Comments Or Concerns

Alert: Only use this option to provide an update as requested by NYC DOT. (For example, after an inspection, or after receiving an email.) You will be required to upload photos or images of your setup. Combined file size cannot exceed 25 MB

• Submit 1 head-on photo of your restaurant and seating area from the street. Show how the seating area fits in front of your restaurant. Make sure the sign and store frontage is clear in the photo.

• Submit 1 photo of each side (2 photos total) of the seating area from the street/parking lane. Make sure to show how your seating area fits into a parking space. Try to show both the sidewalk and the roadway.

• Submit 1 head-on photo from the sidewalk. Show how the seating area meets the curb in front of your restaurant.

•	Clearly show how you meet ADA compliance.

•	Make sure your photos are not blurry.

•	If possible, use a tape measure in your photo to show the height and width of your planters/barriers.

Use this option if you have a comment or concern about the program.

Please select option to proceed.

(To explore other options, return to the drop-down menu)

Continue with Request

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Select Outdoor Learning issue which best addresses your concern

I am a School Representative

I am a Member of the Public

Alert: If you are a school representative and would like to apply for Outdoor Learning at your
school, please visit the DOE Outdoor Learning Initiative and submit your application. Otherwise, you may continue with your request.

Alert: If you are a member of the public and you have general questions about the Outdoor Learning program please visit the DOE Outdoor Learning Initiative Website .

Please select option to proceed.

(To explore other options, return to the drop-down menu)

Continue with Request

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Select meet request type

*Meet type is required. Please select to proceed.

Request to meet

Request to attend an event

Continue with Request

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Tell us about your Speed Reducer concern:

Speed Reducer option is required select to proceed.

New request

Repair to an existing speed reducer

Remove or move an existing speed reducer

What is a Speed Reducer?

A Speed Reducer is a type of physical traffic calming device used by NYC DOT to lower the speed of motor vehicles along specific street segments. Speed Reducers are constructed from asphalt at a height of either 3 or 4 inches, and are accompanied by warning signs and roadway markings.

Learn more about NYC DOT- Traffic Calming Devices - Speed Reducers.

In order to effectively process your request, please answer the following questions.

Question 1

Is this block on a bus route?

Learn more MTA bus routes

Question 2

Is this block on a truck route?

Get more information about truck routes

Question 3

Is there a Hospital or Emergency Medical Facility on the block?

Question 4

Is there a Firehouse entrance on the block?

Question 5

Is there more than one lane of traffic traveling in either direction?

Speed Reducer Questions Summary

Based on your previous answers, this location

DOES NOT

meet the engineering requirements for a speed reducer. However, DOT is committed to addressing your concerns. Please provide as much information as possible on the DOT webform in the 'Describe your Concern' section.

Based upon your answers, it appears that this location may meet the initial criteria for a speed reducer. DOT only installs speed reducers on street segments which meet a set of engineering requirements. Learn more about NYC DOT- Traffic Calming Devices - Speed Reducers. Once DOT confirms that this location meets the initial criteria for a speed reducer, DOT will commence a full speed reducer study.

Previous

Exit
No
Continue

x

Select Sign issue which best addresses your concern

Damaged

Dangling

Missing completely

New Request or Other Concern

School Slow Zone

Alert: This is not the correct form to report a damaged, dangling or missing completely sign.

Please visit 311 site to submit your Street Sign request or concern.

Please select option to proceed.

(To explore other options, return to the drop-down menu)

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Select Type of Literature

*Type of Literature is required. Please select to proceed.

Truck Route Map

Truck Smart Guide

Parkway Brochure

The Truck Smart Guide and Parkway Brochure are readily available in Spanish, Chinese and Russian.
If you want the literature(s) in a language other than English, specify in the description section of the form the number of copies per language.
We will be happy to fulfill requests in other languages but please note that there will be a delay.

Continue with Request

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Select the type of Street Furniture you’re writing about

Please select Street Furniture Type to proceed.

Bike Racks

Bike Shelters

Bus Shelters

Benches

Leaning Bar

News Stands

Public Toilets

Street Seats

Wayfinding Maps/Signs (WalkNYC)

News Stands are part of the coordinated street furniture franchise. They are fabricated from stainless steel and glass. The product displays can be customized by each operator from a standard kit of parts.

Bus stop shelters are part of the coordinated street furniture franchise that was awarded to Cemusa, Inc., in 2006. The award–winning, stainless steel and glass design provides seating and protection from the elements for bus users.

In response to the lack of public restrooms in New York City, JC Decaux, the coordinated street furniture franchisee, will install twenty automatic public toilets. Public Toilets are state–of–the–art facilities that offer comfort, hygiene, accessibility, and security to the public.

DOT, in coordination with our Coordinated Street Furniture vendor, JC Decaux, has installed bicycle parking shelters around the City. Each shelters contain stainless steel bike racks for eight bikes. The design closely resembles the bus shelter, using the same high–quality materials. The ad panels are used to display the annual NYC Bicycle Map and public service campaigns.

NYC DOT provides free and public seating throughout the five boroughs. NYC DOT installs and maintains benches on sidewalks and plazas.

NYC DOT provides free public bicycle parking on New York City sidewalks and streets.

Bike Corrals are bike racks installed in the curbside lane of the street instead of on the sidewalk. Anyone can request a Bike Corral, but every Bike Corral needs a maintenance partner.

Street Seats is a citywide program where partners apply to transform underused streets into vibrant, social public spaces. Anyone can request a StreetSeat, but every Street Seat needs a maintenance partner.

The Leaning Bar located at Select Bus Service and other high ridership bus stops, complements city Benches by providing another opportunity for transit riders to rest as they wait for the bus. Leaning can be especially appealing to people for whom sitting requires greater effort. NYC DOT installs and maintain leaning bars on sidewalks and plazas.

Wayfinding Maps and Signs (WalkNYC) is a collection of maps and other types of wayfinding signs that help you find your way around the city. You can report a problem with a wayfinding map, sign, or electronic screen on a sidewalk, in a plaza, or in a bus stop. You can report problems such as broken glass panels, non-functioning electronic screens, misaligned fingerposts, or incorrect information.
A wayfinding map or sign is not a LinkNYC kiosk. LinkNYC kiosks provide public Wi-Fi and feature digital advertising screens.

Select the furniture issue which best addresses your concern

Please select Furniture issue to proceed.

Suggest a location

Repair

Temporary Removal

Other

Is this location a school or hospital?

School Or Hospital Location Details are required for Temporary Removal.

Yes

No

Does your location have any of the following?

Hydrant

Bike Lane

Active Bus Stop

Active Driveway

Roadway Utility Covers

Moving Lane Alongside Curb

(To explore other options, return to the drop-down menu)

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x

Select the type of Traffic Separator you’re writing about

Please select Traffic Separators Type to proceed.

Delineators Repair

Quick Kurbs Repair

A vertical element that assists in separating traffic lanes, protecting bike and contra-flow bus lanes, and generally restricting unsafe vehicular movements to ensure motorists drive safely on NYC streets.

Flexible delineators are a vertical element that assist in protecting on-street pedestrian spaces and bike lanes, guiding motorists cautiously through turns, and generally restricting unsafe vehicular movements to ensure motorists drive safely on NYC streets.

(To explore other options, return to the drop-down menu)

Continue with Request

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Select a BQE topic which best addresses your concern

Select a Shore Road topic which best addresses your concern

Design Concepts

Environmental Concerns

Environmental Process

Parkland Alienation or Conversion

Pedestrian/Bike issues

Project Purpose, Needs, and Objectives

Public Involvement

Traffic Concerns

Other comments or concerns

Air and Noise

Alienation or Conversion

Design Concepts

Environmental Process

Navigation Concern

Outreach

Parks and Open Space

Pedestrian/Bike issues

Question Regarding Landfill

Traffic Concerns

Other comments or concerns

Please select option to proceed.

(To explore other options, return to the drop-down menu)

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Employee complaint

Alert: If you are reporting corruption by a NYC DOT employee, please submit your request/concern directly to the Department of Investigation

Or call (212) 825-5959 to make your report

Or send a letter to:

NYC Department of Investigation,

80 Maiden Lane, 17th Floor,

New York, NY 10038.

For all other DOT employee related issue, return to form

Continue with Request

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Press Inquiry

If you have a press-related inquiry that needs to be addressed immediately, please contact DOT Press Office directly at 212-839-4850.

For all other inquiries, please continue with the form.

Continue with Request
Exit

x

Important Message Regarding Traffic Control Devices

The NYC Department of Transportation (DOT) receives numerous requests for installation of traffic control devices in all parts of the city. DOT conducts a comprehensive examination of each request, including reviewing all agency records and crash data for the relevant location, observing site conditions, and conducting vehicle and pedestrian volume counts. Based on the type of traffic control device that is being studied, the timeframe for completion can be from four to seven months. For more information about traffic control devices, visit NYC DOT - Infrastructure - Traffic Signals site.

Important Message Regarding Speed Reducers

The NYC Department of Transportation (DOT) receives numerous requests for installation of Speed Reducers in all parts of the city. DOT conducts a comprehensive examination of each Speed Reducer request, including an analysis of vehicular speeds, pedestrian and motorist observations, roadway geometry and land use. Due to the widespread interest in these traffic calming devices, it may take up to two years for a study to be completed. In the interim, please report any illegal speeding directly to your local precinct for increased enforcement. Please visit this link to find your local precinct: NYPD Precinct Contact Information. Learn more about NYCDOT- Traffic Calming Devices - Speed Reducers and Turn Calming Program .

About the BQE Project

New York City Department of Transportation (NYCDOT) is in the early phases of its proposed reconstruction of the 80-year old section of the BQE that extends from the Atlantic Avenue interchange to the vicinity of Sands Street, and includes the triple cantilever structure, which carries two levels of traffic and the Brooklyn Promenade.
This reconstruction project will address any existing structural deterioration, as well as improve the geometry of the highway with improved lane widths, truck clearances, and ramp design.

Full details are available on BQE Project Overview page.

Important Message Regarding NEW Marking Requests

The NYC Department of Transportation (DOT) conducts a comprehensive review or study for new Marking Requests.

Based on the type of Marking that is requested the timeframe to complete the study can vary from four to twelve months.

I have read this message and understand the process.

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First Name

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