NYC DOT - Roseann Caruana, Staten Island Borough Commissioner

Roseann Caruana is a lifelong New Yorker who is passionate about the City and the people she serves. The born and raised Brooklynite, has spent over three decades in various positions working with the City to make New York a safer and better place to live and work. Having planted roots on Staten Island, Mrs. Caruana has become a supportive fixture in the borough that she and her family have called home for the last 30 years.

As Borough Commissioner, Mrs. Caruana advises executive staff on local policy issues, serves as a decision maker regarding transportation policy issues, as well as secures all necessary services to meet borough goals and objectives. She also serves as the point person for all borough-wide transportation operations, including mayoral initiatives, and works closely with community groups, local businesses and elected officials to advance the agency’s overall mission and advise stakeholders of current and planned borough operations. In addition, she is responsible for evaluating current borough-wide services and proactively addressing problems.

Mrs. Caruana previously served as Assistant Commissioner of NYC DOT’s Customer Service, Correspondence and Language Access Unit where she was responsible for drafting and vetting the Commissioner’s written responses to elected officials, trouble shooting customer complaints, and managing the agency’s Language Access Database. She was also responsible for the design, maintenance and management of the Agency Response Tracking System which takes in approximately 40,000 cases per year, totaling over 400,000 cases since launching in 2013. This system was essential in the roll-out of several NYC DOT and citywide COVID relief initiatives such as the Open Streets, Open Restaurants and Outdoor Learning-Streets.

Mrs. Caruana also spearheaded the creation, launch, and implementation of the agency’s Language Access Database and License, Permits, and Registration portal for individuals with limited English proficiency. This tool has become the hallmark standard for all city agencies to follow, and has garnered positive feedback as well as a commendation letter from the Mayor’s Office of Immigrant Affairs (MOIA) Commissioner.

Mrs. Caruana holds a Bachelor’s Degree in Business Management from St. John’s University and lives in New Dorp with her husband and three children.