Help

Freeze Your Rent


How to get help

Eligibility Tool
Tenant Access Portal
Landlord Express Access Portal
Guides & FAQ
Weekly Reports

Eligibility Tool

Tenant Access Portal

Landlord Express Access Portal

Guides & FAQ

Weekly Reports


How to get help

There are several ways to get help if you have questions about the Rent Freeze Program or need assistance applying.

If due to a disability you need an accommodation in order to apply for and receive a service or participate in a program offered by the Department of Finance, please contact the Disability Service Facilitator at www.nyc.gov/contactdofeeo or by calling 311.

Contact us online

You can submit a Rent Freeze inquiry online.

Senior Citizen Rent Increase Exemption inquiries: www.nyc.gov/contactscrie

Disability Rent Increase Exemption inquiries: www.nyc.gov/contactdrie

Call 311

You can call 311 if you have a question about the Rent Freeze Program.

If you are calling from outside New York City or using TTY or relay services for the deaf or hard of hearing, call 212-639-9675.

Visit us in person

You can visit the Manhattan Assistance Center at 66 John Street, 3rd Floor. You can also visit any Department of Finance business center.

We recommend scheduling an appointment before visiting us.

Contact us by mail

You can contact the Rent Freeze Program by mail, though we recommend contacting us online instead.

NYC Department of Finance
Rent Freeze Program
P.O. Box 3179, Union, NJ 07083

Contact the Rent Freeze ombudspersons

The Rent Freeze ombudspersons can help identify and resolve issues with your benefit decision, but only after you have received a determination from the Department of Finance approving, denying, or revoking your benefits. (The ombudspersons cannot help you with questions about your application’s status.)

Contact the SCRIE ombudsperson

Contact the DRIE ombudsperson

The Rent Freeze ombudspersons annual report

2024

2023

2022

2021

2020

2019

2018

2017

2016