NYC DOT - Staten Island Ferry

NYC DOT operates the Staten Island Ferry, providing free service between Staten Island and Lower Manhattan every day of the week, year-round.

Staten Island Ferry Links:

» Staten Island Ferry Schedule

Contact Us

Submit Staten Island Ferry complaints to NYC311

Contact Staten Island Ferry online

Call the Passenger Service Office at 212.839.3061

Reasonable Accommodation Requests from the Public

NYC DOT’s policy is to comply with all applicable laws. This includes, but is not limited to, the American’s with Disabilities Act (ADA) and the Rehabilitation Act.

Please submit your request online if you need assistance to take part in our programs or services. You may also reach out to the ADA Coordinator/Disability Service Facilitator:

By mail:
Edmund Asiedu, ADA Coordinator & Disability Service Facilitator

NYC Department of Transportation

55 Water Street, 9th Floor

New York, NY 10041

Tel: 929-441-9658

Email: accessibility@dot.nyc.gov

Title VI, Civil Rights, Discrimination Complaints

NYC DOT is committed to compliance with all Civil Rights regulations. Persons who believe they have been discriminated against (i.e. excluded from participation in, denied the benefits of, or access to, NYC DOT programs or services) on the basis of race, color, national origin, sex, age, disability, or income status have the right to file a complaint. Discrimination complaints can be filed online or by mail. You may also contact 311. Your complaint must be submitted within 180 days of the alleged discrimination.

To file a complaint by mail:
NYC Department of Transportation

Office of the Commissioner

Attn: Customer Complaint Representative

1 Ferry Terminal Drive

Staten Island, NY 10301

Download the Title VI notice:

NYC DOT Civil Rights Complaint Procedure

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Procédure de réclamation relative aux droits civiques du NYC DOT

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