Big Apple Connect

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Big Apple Connect

Big Apple Connect is bringing free high-speed internet service to NYCHA!

NYC's Office of Technology and Innovation officially launched Big Apple Connect in September 2022 to ensure that NYCHA residents have access to free, fast, reliable, and safe internet. NYCHA residents without existing home internet will be able to sign up for Big Apple Connect with either Optimum or Spectrum (service provider will depend on where you live). Existing Optimum and Spectrum customers will have their bills reduced to as low as $0, as monthly internet and basic cable TV charges are eliminated.

NYCHA residents in eligible developments are eligible to receive:

FREE internet connections with download speeds of up to 300 Mbps

FREE wireless router

FREE modem

FREE basic cable TV

FREE cable box and remote control

Who is Eligible?

Residents of the developments listed below are eligible to enroll in Big Apple Connect today. Check this page for updates.

Bronx

Note: All Bronx developments below are serviced by Altice/Optimum. Those developments that appear in bold are new additions to the Big Apple Connect program.

1162-1176 Washington Avenue

1471 Watson Avenue

Adams

Bailey Avenue-West 193rd Street

Boston Secor

Boynton Avenue Rehab

Bronx River

Bronx River Addition

Butler

Castle Hill

Claremont Parkway-Franklin Avenue

Claremont Rehab (Group 2)

Claremont Rehab (Group 3)

Claremont Rehab (Group 4)

Claremont Rehab (Group 5)

College Avenue-East 165th Street

Davidson

East 152nd Street/Courtlandt Ave

East 180th Street-Monterey Avenue

Eastchester Gardens

Forest

Fort Independence Street-Heath Avenue

Glebe Avenue-Westchester Avenue

Gun Hill

Highbridge Gardens

Jackson

Longfellow Avenue Rehab

Marble Hill (Spectrum)

Mckinley

Melrose

Middletown Plaza

Mill Brook

Mill Brook Extension

Mitchel

Monroe

Moore

Morris I

Morris II

Morrisania

Morrisania Air Rights

Mott Haven

Parkside

Patterson

Pelham Parkway

Randall Avenue-Balcom Avenue

Saint Mary's Park

Sedgwick

Sotomayor Houses

Soundview

Teller Avenue-East 166th Street

Throggs Neck

Throggs Neck Addition

Twin Parks East (Site 9)

Webster

Brooklyn

Note: Service provider for Brooklyn developments indicated in parentheses below. Those developments that appear in bold are new additions to the Big Apple Connect program.

303 Vernon Ave. (Optimum)

Albany (Optimum)

Albany II (Optimum)

Atlantic Terminal Site 4B (Spectrum)

Bay View (Optimum)

Bedford-Stuyvesant Rehab (Optimum)

Borinquen Plaza I (Spectrum)

Borinquen Plaza II (Spectrum)

Breukelen (Optimum)

Brevoort (Optimum)

Brown (Optimum)

Brownsville (Optimum)

Bushwick (Spectrum)

Carey Gardens (Optimum)

Coney Island (Optimum)

Coney Island I (Site 1B) (Optimum)

Coney Island I (Site 8) (Optimum)

Coney Island I (Sites 4 & 5) (Optimum)

Cooper Park (Spectrum)

Cypress Hills (Optimum)

East New York City Line (Optimum)

Farragut (Spectrum)

Garvey (Group A) (Optimum)

Glenmore Plaza (Optimum)

Glenwood (Optimum)

Gowanus (Spectrum)

Gravesend (Optimum)

Haber (Optimum)

Howard (Optimum)

Hughes (Optimum)

Hylan (Spectrum)

Ingersoll (Spectrum)

Kingsborough Houses (Optimum)

Kingsborough Extension (Optimum)

Lafayette (Optimum)

Long Island Baptist Houses (Optimum)

Low Houses (Optimum)

Marcy (Optimum)

Marlboro (Optimum)

Nostrand (Optimum)

Ocean Hill Apartments (Optimum)

O'dwyer Gardens (Optimum)

Pink (Optimum)

Red Hook East (Spectrum)

Red Hook West (Spectrum)

Reid Apartments (Optimum)

Roosevelt I (Optimum)

Roosevelt II (Optimum)

Sheepshead Bay (Optimum)

Sumner (Optimum)

Surside (Optimum)

Taylor Street-Wythe Avenue (Spectrum)

Tilden (Optimum)

Tompkins (Optimum)

Unity Plaza (Sites 17,24,25A) (Optimum)

Unity Plaza (Sites 4-27) (Optimum)

Van Dyke I (Optimum)

Van Dyke II (Optimum)

Vandalia Avenue (Optimum)

Whitman (Spectrum)

Woodson (Optimum)

Wyckoff Gardens (Spectrum)

Manhattan

Note: All developments located in Manhattan are serviced by Charter/Spectrum. Those developments that appear in bold are new additions to the Big Apple Connect program.

131 Saint Nicholas Avenue

154 West 84th Street

45 Allen Street

830 Amsterdam Avenue

Amsterdam

Amsterdam Addition

Audubon

Baruch

Baruch Houses Addition

Bethune Gardens

Bracetti Plaza

Campos Plaza II

Carver

Chelsea

Chelsea Addition

Clinton

Corsi Houses

De Hostos Apartments

Douglass Addition

Douglass I

Douglass II

Drew-Hamilton

Dyckman

East River

Elliott

First Houses

Fulton

Gompers

Grant

Harborview Terrace

Hernandez

Holmes Towers

Isaacs

Jefferson

Johnson

King Towers

LaGuardia

LaGuardia Addition

Lehman Village

Lexington

Lincoln

Lower East Side I Infill

Lower East Side II

Lower East Side III

Lower East Side Rehab (Group 5)

Manhattanville

Meltzer Tower

Polo Grounds

Rangel

Rehab Program (Douglass Rehabs)

Rehab Program (Wise Rehab)

RIIS

RIIS II

Robbins Plaza

Robinson

Rutgers

Saint Nicholas

Seward Park Extension

Smith

Stanton Street

Straus

Taft Houses

Thomas Apartments

Two Bridges Ura (Site 7)

Upaca (Site 5)

Upaca (Site 6)

Vladeck

Vladeck II

Wagner

Wald

Washington

Wilson

WSUR (Brownstones)

WSUR (Site A) 120 West 94th Street

WSUR (Site B) 74 West 92nd Street

WSUR (Site C) 589 Amsterdam Avenue

Queens

Note: All Queens developments below are serviced by Charter/Spectrum.

Astoria

Baisley Park

Beach 41st Street-Beach Channel Drive

Bland

Carleton Manor

Conlon Lihfe Tower

Hammel

International Tower

Latimer Gardens

Leavitt Street-34th Avenue

Ocean Bay Apartments (Oceanside)

Pomonok

Queensbridge (North And South)

Ravenswood

Redfern

Rehab Program (College Point)

Shelton House

South Jamaica I

South Jamaica II

Woodside

Staten Island

Note: All Staten Island developments are serviced by Charter/Spectrum.

Berry

Cassidy-Lafayette

Mariner's Harbor

New Lane Area

Richmond Terrace

South Beach

Stapleton

Todt Hill

Enrollment

Who can enroll in Big Apple Connect?

Residents living in the NYCHA developments listed above are eligible. Call the phone numbers below to check eligibility.

Do I need an ID to enroll?

No. You only need to give your street address and apartment number to get started.

Is this program mandatory?

Residents without existing internet service have to actively enroll in Big Apple Connect. Existing customers will soon see their bills automatically reduced.

How do I enroll?

Call your cable provider (Optimum or Spectrum).

Optimum: 866-580-1410

Spectrum: 866-960-1754

Program Details

Is the program free?

Yes, the Big Apple Connect program is completely free. Optimum and Spectrum may offer you additional services with faster speeds, premium cable channels, and/or phone service. These additional services are not free. You will be responsible for any additional services not covered by the Big Apple Connect program.

Is there a cancellation fee?

If you have only the basic Big Apple Connect program package, then no. If you have opted for additional services, you will be responsible for those associated costs.

Who gets the bill?

You will receive a billing statement from the vendor that shows you don't owe anything, because you participate in Big Apple Connect. This program is funded by the City of New York, which is paying the vendor directly to make sure you have free, fast, reliable, and safe access to high-speed internet. If you choose to get additional services, your bill will list those services and you are responsible to pay the fees associated with them.

Is there a credit check?

If you opt-in to Big Apple Connect, then no. If you choose to get additional services, the vendor may require a credit review.

Can I get a credit/refund for basic cable services that I already paid for?

No, you will only receive benefits from the point you opt-in to the program by completing the vendor application. The City of New York will not pay for any services retroactively.

How long will this program last?

The Office of Technology and Innovation (OTI) entered into three-year agreements with Altice (Optimum) and Charter (Spectrum), guaranteeing delivery of the program through 2025, with two extension options through 2027. OTI hopes to deliver the program in the years beyond these contractual terms.

Need Help?

What happens if I have a problem?

If you need assistance or have problems with vendor enrollment or service quality, a dedicated Big Apple Connect customer service line is available to you through your particular provider. If you are having trouble with an existing enrollment or have received a billing error, you can also contact 311 to request assistance.

What happens if I move or have to cancel the benefit?

As long as you are a resident in a participating NYCHA development, you can continue to use the Big Apple Connect service. If you need to transfer your service, call your vendor's customer service line (listed above).

What if I already have internet and cable service through Optimum or Spectrum?

You don't have to do anything. If you are eligible, you will automatically see the savings on your next bill.