Tips & Links - NYCEM

Emergency Management


Tips & Links


Tips & Links

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Be Prepared & Stay Connected

Take time now to plan how you will talk to friends or emergency workers in an emergency. During an emergency, your normal way of communicating may be affected by changes in environment, noise, service disruptions or confusion. Your emergency plan should include different ways you can communicate with others. Make a plan

There are resources available to help you locate family and friends that have been affected by a disaster. Learn more

911: Emergencies

Call 911:

When you are in immediate danger or witness a crime in progress.

For a serious injury or medical condition.

Any other situation needing urgent attention.

311: City Information

Call 311:

When you need access to non-emergency services or information about City government programs.

Do NOT call 311 for emergencies.

Other ways to connect to 311:

Contact 311 online.

Text 311-692.

Use a Video Relay Service (VRS) at 212-NEW-YORK (212-639-9675).

Use TTY or Text Telephone at 212-504-4115.

Call (212) NEW-YORK (212-639-9675) from outside New York City.

Skype at NYC311

Emergency Telephone Tips

If you call 911, specify the type of emergency (fire, medical, police) and be prepared to answer questions. During a medical emergency, turn a light on so that emergency responders can find your home.

During emergencies, please use the telephone only when absolutely necessary to keep the lines free for emergency calls. If you have broadband Internet access, use NYC.gov.

If you have a hearing disability, you can request police, fire, and medical assistance from public pay phones and/or emergency call boxes. For more information, visit the Mayor's Office for People with Disabilities online.

If the 911 system becomes unavailable for any reason, call the fire department dispatcher and emergency medical service or your local police precinct.

Federal, State & Local Government Resources

Unless otherwise noted, contact City government offices by calling 311 (212-639-9675 for Video Relay Service, or TTY: 212-504-4115).

Federal Emergency Management Agency (FEMA)

Ready.gov

FEMA.gov

1-800-621-FEMA (1-800-621-3362)

New York State Division of Homeland Security and Emergency Services

Visit the website

New York City Human Resources Administration

Visit the website

New York City Mayor's Office for People with Disabilities

Visit the website

ASL Direct is a video calling system put in place by the City of New York to provide an all-inclusive, accessible means to City services. Contact the Mayor's Office for People with Disabilities during business hours to get the information and resources you need in American Sign Language (ASL). Visit the website

Utilities

Tip: if you rely on medical equipment that requires electric power, ask your utility company if the medical equipment qualifies you to be listed as a life-sustaining equipment customer. Learn more about listing as a life-sustaining equipment customer.

Con Edison

Visit the website

1-800-75-CONED (1-800-752-6633); TTY: 1-800-642-2308

Public Service Electric and Gas Company – Long Island (PSEG Long Island)

Visit the website

1-800-490-0025; TTY: 631-755-6660

National Grid

Visit the website

718-643-4050; TTY: 718-237-2857

Nongovernmental & Not-for-Profit Service Providers

American Red Cross in Greater New York

Visit the website

1-877-733-2767

Salvation Army: New York Division

Visit the website

212-337-7200

New York Cares

Visit the website

212-669-6100

New York Disaster Interfaith Services

Visit the website

212-669-6100

Neighborhood Housing Services of New York City, Inc.

Visit the website

212-519-2500

Catholic Charities of the Archdiocese of New York

Visit the website

1-888-744-7900

United Jewish Appeal

Visit the website

212-980-1000

National Organization on Disability's Emergency Preparedness Initiative

Visit the website

202-293-5960; TTY: 202-293-5968

Mental Health

NYC Well
For mental health information, a referral, or if you need to talk to someone, call NYC Well, New York City's confidential, 24-hour Mental Health Hotline at 1-888-NYC-WELL (1-888-692-9355). For the Relay Service for Deaf/Hard of Hearing, call 711.

Interpreters are available for 200+ languages. Stay on the line, and you will be connected with a counselor who can connect you to translator services.

More Resources

Visit the NYC Severe Weather - Resources for Property Owners page for links and resources for how homeowners and business owners can prepare their buildings for weather emergencies, natural disasters, and power outages. There are also resources for communicating information about these events to tenants.