Contact OLR

Office of Labor Relations


Contact OLR

Commissioner's Message
Legal Division
Procurement Center
Public Hearings
Interagency MOUs
All Benefits Videos
OLR Forms and Downloads
Career Opportunities
Contact OLR
Accessibility Statement
Return to Office Plan

Commissioner's Message

Legal Division

Procurement Center

Public Hearings

Interagency MOUs

All Benefits Videos

OLR Forms and Downloads

Career Opportunities

Contact OLR

Accessibility Statement

Return to Office Plan


How to Contact OLR

You can contact the following Employee Benefits Programs by email, phone or in-person, by scheduling an appointment:

Health Benefits Program (Retirees Only, Employees should contact their agency HR)

Deferred Compensation Plan

Management Benefits Fund

Flexible Spending Accounts Program

See complete information below for each program.

Email the Commissioner

Retiree Health Benefits Program

Retiree Client Service Center Information:

Retiree Client Service Call Center Representatives are available 10am to 4pm, Monday through Friday, except holidays by calling (212) 513-0470.

The Health Benefits Retiree Client Service Center is open for in-person meetings on Wednesdays only, by appointment only. It remains closed to walk-in visitors. To make an appointment to meet with a Client Service Representative call (212) 513-0470. Appointments will be available on a first-come, first-served basis.

Please submit your documents as follows:

1) Forms and documents can be submitted electronically using the following link: https://nycemployeebenefits.leapfile.net

For detailed instructions on how to submit your form/document securely through LeapFile and to view a short video, click here.

Please do not submit your form/document more than once. This will only delay processing.

You will immediately receive notification stating "Success! Your file has been received" upon completion of your document upload. You will not receive a separate email confirmation.

2) Forms and documents can also be mailed to:

NYC Office of Labor Relations
Health Benefits Program
22 Cortlandt Street, 12th Floor
New York, NY 10007

3) Forms and documents can also be faxed to: (212) 306-7373

4) Inquiries and questions can be emailed to healthbenefits@olr.nyc.gov

5) For questions regarding the PICA prescription drug benefit program please call 1-800-467-2006.

Retirees with questions about Medicare Part B Reimbursement please visit the Medicare Part B & IRMAA page for information.

Email: healthbenefits@olr.nyc.gov

NYC Employee Assistance Program

All EAP services are available Monday through Friday, 8am – 7pm. Please contact the EAP by email at eap@olr.nyc.gov or call and leave a message at (212) 306-7660.

Email: eap@olr.nyc.gov

Phone: (212) 306-7660

WorkWell NYC

Email: workwell@olr.nyc.gov

Deferred Compensation Plan

Client Service Center Information:

The Deferred Compensation Plan/NYCE IRA Client Service Center is open for in-person or virtual meetings by appointment only. All appointments must be scheduled online, in advance. Visit the Plan's homepage for additional information and to schedule an appointment.

As always, you can speak with a Deferred Compensation Plan Customer Service Representative about the Plan and your account(s) on the phone by calling at (212) 306-7760, 9am to 5pm, Monday through Friday, except holidays.
Please submit your documents as follows:
1) Inquiries and questions can be sent via email to the Plan.
2) Forms/documents can be sent via email to NEWYRK@VOYAPLANS.com.

3) Forms can also be faxed to 844-299-2362.

Please only include the last 4 digits of your Social Security number, along with your name and address on all forms.

Also, please do not submit your form/document more than once. This will only delay processing.

NYCE IRA

Client Service Center Information:

The Deferred Compensation Plan/NYCE IRA Client Service Center is open for in-person or virtual meetings by appointment only. All appointments must be scheduled online, in advance. Visit the NYCE IRA homepage for additional information and to schedule an appointment.

As always, you can speak with a Customer Service Representative about the Plan and your account(s) on the phone by calling at (212) 306-7760.

Please submit your documents as follows:
1) Inquiries and questions can be sent via email to the Plan.
2) Forms/documents can be sent via email to NEWYRK@VOYAPLANS.com.

3) Forms can also be faxed to 844-299-2362.

Please only include the last 4 digits of your Social Security number, along with your name and address on all forms.

Also, please do not submit your form/document more than once. This will only delay processing.

4) All checks must be mailed to the Plan's Lockbox. Please use the address indicated on the form you are submitting.

Management Benefits Fund

The Management Benefits Fund client service walk-in center remains closed to visitors.
Please submit your forms and documents as follows:
1) Inquiries and questions can be sent via email to the Fund

2) Forms/documents can be submitted electronically to: https://nyc-mbf.leapfile.net

Please do not submit your form/document more than once. This will only delay processing.
Please check back periodically for updates and how to send forms and claims electonically to the Fund.

Flexible Spending Accounts Program

The Flexible Spending Accounts Program client service walk-in center remains closed to visitors.

Please submit your forms and documents using the instructions below.

1) Inquiries and questions can be sent via email to the Program.
2) Forms/documents can be submitted electronically to: https://nyc-fsa.leapfile.net

Please do not submit your form/document more than once. This will only delay processing.
Please check back periodically for updates and how to send forms and claims electronically to the Program.