Announces New Digital Kiosks And Operations Milestones During “Nextgen Up-Close” 20170518 - NYCHA

NYC Housing Authority


Press Release


FOR IMMEDIATE RELEASE: May 18, 2017
CONTACT: media@nycha.nyc.gov

NYCHA ANNOUNCES NEW DIGITAL KIOSKS AND OPERATIONS MILESTONES DURING “NEXTGEN UP-CLOSE”

As NextGeneration NYCHA reaches its second anniversary, NYCHA is announcing new digital advancements and achievements in operations to better serve residents.

NYCHA General Manager (Third Left) and Tenant Association President Carol Wilkins (Third Right) unveil NYCHA’s new kiosks with Property Manager Anita Lal (Second Left) and staff from Congresswoman Maloney, Assembly Member Nolan and State Senator Gianaris’s offices.

NYCHA General Manager (Left) and Tenant Association President Carol Wilkins (Second Left) receive a demonstration of the Digital Van’s services

NEW YORK––Today, NextGen Up-Close, the week-long series of announcements leading up to the two year anniversary of NextGeneration NYCHA (NextGen) visited Ravenswood Houses in Queens to formally unveil NYCHA’s new digital kiosks. These kiosks represent the progress NYCHA has made over the past two years to offer residents better services and to improve operations overall.

“NextGeneration NYCHA represents a promise to our residents, and improving operations and modernizing customer services is an important part of our strategic plan,” said NYCHA General Manager Michael Kelly. “These kiosks are a great step forward as we work to achieve a better NYCHA where all families have modern, safe and secure homes.”

The kiosks represent NYCHA’s commitment to modernizing and streamlining services for residents. With the kiosks, access to the internet or owning a computer will not be an obstacle as all residents will be able to take advantage of NYCHA’s online services, such as paying rent, submitting work orders and recertify income. Residents can also learn about job training programs, apply for NYCHA jobs and read about the latest announcements through the NYCHA journal.

Digital Kiosks

144 Kiosks have been installed at all, but one, developments and the Brooklyn Walk-In Center

Woodson Houses’ management office is under construction but will have a kiosk upon completion. Woodson resident are able to use the kiosk at Langston Hughes Houses while their office is under construction.

There are 5 kiosks that are designated for the Bronx Walk-in Center

82 Managing Developments equally 186 unique developments are online

On June 1st, an additional 37 managing developments will go live

Full roll out will occur by September 1st

NYCHA General Manger Michael Kelly, Tenant Association President Carol Wilkins and representatives from Congresswoman Carolyn Malony, State Senator Michael Gianaris and Assembly Woman Cathy Nolan’s offices officially unveiled the new kiosk, toured one of NYCHA’s Digital Vans – a mobile computer lab available to residents and low-income New Yorkers – and saw a demonstration of the new handhelds staff use to manage work orders.

The kiosks, handhelds and Digital Van demonstrate how NYCHA is striving to improve all operations as a part of NextGeneration NYCHA. In the first two years, the Authority has made great progress but understands there is a lot more that can be done. NYCHA is committed to becoming a better landlord by providing residents faster, modern and efficient services.

Operations Achievements

$1.2 million in savings resulting from deployment of smart phones to property management staff

677,000 work orders closed using smart phones

$960,000 in savings from launch of MyNYCHA app

100% of NYCHA developments recycle

$3.5 million in annual utility cost savings from the first phase of a large-scale Energy Performance Contract (EPC), benefitting over 45,000 residents at 16 developments

$460 million in Sandy recovery construction underway at 45 buildings in progress with over 165 NYCHA residents employed on Sandy related work.

65 roofs will be replaced by the end of 2017.

12 developments piloted the Flex Ops extended service hours program.

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About the New York City Housing Authority (NYCHA)
NYCHA’s mission is to increase opportunities for low- and moderate-income New Yorkers by providing safe, affordable housing and facilitating access to social and community services. More than 400,000 New Yorkers reside in NYCHA’s 326 public housing developments around the five boroughs, and another 235,000 receive subsidized rental assistance in private homes through the NYCHA-administered Section 8 Leased Housing Program. For more information, visit www.nyc.gov/nycha and for regular updates on NYCHA news and services, connect with us via www.facebook.com/NYCHA and www.twitter.com/NYCHA.