Sandy Recovery Engagement - NYCHA

NYC Housing Authority


About NYCHANewsContactResidents Vote

Developments
Leadership
Board Meetings
Annual Plan & Financial Information
Transparency & Reports
Policies & Procedures
Modernizing NYCHA Properties
Capital Projects
Comprehensive Modernization
Connected Communities
Permanent Affordability Commitment Together
Recovery and Resilience
Sustainability Agenda
Office of Impartial Hearings
COVID-19 Resources
Jobs
Language Access
Public Housing Preservation Trust

Developments

Leadership

Board Meetings

Annual Plan & Financial Information

Transparency & Reports

Policies & Procedures

Modernizing NYCHA Properties

Capital Projects

Comprehensive Modernization

Connected Communities

Permanent Affordability Commitment Together

Recovery and Resilience

Sustainability Agenda

Office of Impartial Hearings

COVID-19 Resources

Jobs

Language Access

Public Housing Preservation Trust


Sandy Engagement

Recovery & Progress

Engagement

Jobs & Procurement

History

Climate Adaptation

Protected Buildings

Communication has been – and will continue to be – one of the most critical aspects of the program. It is not unusual for disaster recovery funding to take time to get authorized and the standard procurement and design processes for structure and infrastructure are lengthy and complex even to technical experts, let alone laypeople. Wherever possible, incorporating resident input is critical. On top of that, construction is disruptive and resident cooperation is key for a successful project.

To address these challenges, NYCHA created a special outreach team dedicated to the Sandy-damaged developments with the prime objective of maintaining effective and productive channels of communication between NYCHA's Recovery and Resilience Department and residents, community leaders, local elected offices, and community groups throughout all construction phases – during design, throughout procurement, at construction kick-off, and throughout construction.

Our Process

The outreach team works closely with residents and other stakeholders to provide regular updates on construction activities and project schedules. These meetings occur at major milestones during design and construction. Each major meeting is supplemented by ongoing progress meetings with resident leadership and property management. The goal is to make sure residents are with us on this progress every step of the way.

Each site has a dedicated liaison – some of whom are NYCHA residents – responsible for distributing weekly email updates to resident leaders and elected officials, attending every resident meeting, and coordinating outreach efforts prior to any disruptive construction activities (e.g. service disruption, entrance closure, or weekend work).   The team communicates through flyering, robocalls, door knocking, a direct program hotline, email, attendance at every Tenant Association meeting and Family Day event, and a frequently updated website. Critical information is posted in multiple languages and staff are available for language translation for other materials. We also coordinate special community meetings, presentations, and events, as requested.
Monthly Engagement
Progress updates at resident association meetings and one-on-one trailer meetings with the resident leader.
Weekly Engagement
Check-in calls with the resident leader.  Construction progress emails to various stakeholders.
R+R-related Service Interruptions
Flyer postings and resident phone banking at least 48 hours in advance of any service interruptions, entrance closures, or construction activities deemed especially disruptive (e.g., weekend roof work). Additional support is provided to vulnerable residents.

Engagement by the Numbers

Calls Made
Meetings Attended
Flyers Distributed

484,162
7,351
227,359

Last Updated: September 2024

Additional Resources

Coney Island 2024 Update

Far Rockaway 2022 Jane's Walk

Coney Island Walkthrough

Press Release: NYCHA Marks Sandy Anniversary with Major Reconstruction Projects; Record Number of Residents Employed in Recovery & Resilency Effort (October 28, 2016)

NYC Recovery

Contact Us

NYCHA Disaster Recovery Team
disaster.recovery@nycha.nyc.gov
212-306-8532
English:
For more information regarding our program, call us at 212-306-8532.

Español:
Hablamos español. Para más información, llámenos al 212-306-8532.
中文:
我们有中文翻译。如想要关于我们部门的知了请拨打 212-306-8532.

Русский:
В нашей команде есть Русско-говорящие сотрудники. С вопросами обращайтесь по номеру 212-306-8532.

Sign Up to our Email List!

Fill out this form to subscribe to our Sandy email list for updates, upcoming meetings, and construction progress.