Utility Failures - NYCHA

NYC Housing Authority


Emergency Preparedness

Utility Failures

Customer Contact Center
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Lead-Based Paint Inspections
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Mold Busters
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Parking
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REES
Reasonable Accommodation
Relocation Services
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Smoke-Free NYCHA

Customer Contact Center

MyNYCHA

Apartment Inspections

Admissions and Continued Occupancy Policy

Clean NYCHA

Community Health

Digital Vans

Domestic Violence

Emergency Management

Heating Season

Homeownership Program

Asbestos

Lead Safety

Lead-Based Paint Inspections

Micromobility

Mold Busters

NYCHA Journal

Parking

Pay Rent

Permanent Exclusion

Pest Control

Policies & Procedures

Repairs Process

Residents Vote

REES

Reasonable Accommodation

Relocation Services

Senior Programs

Smoke-Free NYCHA


In the event of utility failures, notify NYCHA’s Customer Contact Center (CCC) immediately by calling (718) 707-7771, which is available 24 hours a day, 7 days a week.

General precautions

If smoke or a burning odor is present, evacuate the area.

In case of flooding, disconnect electrical devices if it’s safe to do so.

Signs of a gas leak

Smelling a distinctive, strong odor similar to rotten eggs.

Seeing a white cloud, mist, fog, bubbles in standing water, blowing dust, or vegetation that appears to be dead or dying for no reason.

Hearing roaring, hissing, or whistling.

If you suspect a leak, call 911 from a safe area. Do not use spark-producing devices.

Carbon Monoxide FAQs

Carbon monoxide (CO) is a colorless, odorless, and tasteless poisonous gas that can be fatal when inhaled.

Please read the CO FAQs and review it with your family.

Con Edison Gas Leak Procedure and Carbon Monoxide FAQs in English | Español | 中文 | Русский

National Grid Gas Leak Procedure and Carbon Monoxide FAQs in English | Español | 中文 | Русский

Additional Resources

NYC Emergency Management

NYC Severe Weather

For more information on gas leaks, watch this Con Edison video (available in multiple languages).

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