Customer Contact Center (CCC) - NYCHA

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Customer Contact Center

MyNYCHA

Apartment Inspections

Admissions and Continued Occupancy Policy

Clean NYCHA

Community Health

Digital Vans

Domestic Violence

Emergency Management

Heating Season

Homeownership Program

Asbestos

Lead Safety

Lead-Based Paint Inspections

Micromobility

Mold Busters

NYCHA Journal

Parking

Pay Rent

Permanent Exclusion

Pest Control

Policies & Procedures

Repairs Process

Residents Vote

REES

Reasonable Accommodation

Relocation Services

Senior Programs

Smoke-Free NYCHA


Customer Contact Center

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You can now schedule an appointment at one of NYCHA's recently reopened Customer Contact Center (CCC) Walk-In Centers for a time that is convenient for you. To make an appointment,visit on.nyc.gov/nycha-ccc-appt

Instructions available here: English | Español | 中文 (繁體/ | 简体) | Русский

Public housing residents can call the Customer Contact Center at 718-707-7771 to report emergencies and schedule routine maintenance repairs in their apartments and developments. Trained representatives are on standby 24 hours a day, 7 days a week to handle emergencies and to schedule routine maintenance repairs for Monday through Friday, 6am to midnight.

The Walk-in Centers (see below) operate Monday through Friday from 8:00am to 5:00pm.

The CCC was established in 2005 as a single point of contact for residents that improves the delivery of essential services and enhances the overall customer experience. In 2018, it handled an average of 9.214 calls and 925 walk-in customers each day.

The CCC’s trained customer service representatives assist customers with the following services:

Public Housing Applications

Section 8

Maintenance Repairs

NYCHA residents can call the Customer Contact Center:

Regarding emergency repairs in your apartment or in a public space

Concerning heat and hot water issues

To schedule general apartment repair appointments

For information about housing applications offices

The customer service representatives can assist you better when you provide the following information:

Your name, address, telephone number, and the name of your development

The location of the emergency (if it applies): apartment, lobby, hallway, stairwell, etc.

The floors affected

When and how the problem began

Previous work ticket number (if applicable)

Customer Contact Centers – Walk-In Services