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The Office of Constituent and Grievance Services (OCGS) serves as a bridge between the Department and the community at large, providing a final resolution point for concerns regarding conditions of confinement, dissemination of useful and timely information, building community relationships, enhancing public awareness, promoting fairness, and fostering respect for all while supporting the Department’s goals.

Please click on this link to locate a detainee to obtain more information on visiting a person in custody, sending packages, bail, and more.
Email us for all related questions or concerns and general inquires related to people in custody:

People in DOC custody have the right to file a grievance through OCGS. They can speak with the Grievance Staff in the facility or call 311. The public may also file a complaint on behalf of someone in DOC custody by emailing OCGS at Constituentservices@doc.nyc.gov or by calling 311 ( available 24 hours/ 7 days a week). If you file a complaint on behalf of a person in custody then please provide all relevant information i.e. name, book & case number, facility and description of issue.

You may also Contact the Commissioner

If you have a medical emergency to report for a person in custody, then you may also contact NYC Health + Hospitals Corporation (HHC) – Correctional Health Services (CHS) at 347-774-7000 (open 24/7).
Verification of Employment
If you want to verify an individual’s employment with the department, then you may also contact Human Resources Employee Verification & Services at (718) 546-3150 or HREmployeeServices@doc.nyc.gov
Reporting Sexual Abuse or Sexual Harassment
Report an allegation of physical abuse, sexual abuse, or sexual harassment on behalf of someone in our custody, you can contact OCGS via email at ConstituentServices@doc.nyc.gov or call 311.

You do not have to leave your name or contact information. All information reported will remain confidential and given to the appropriate investigative body to handle accordingly.

Call or write us:

You can also contact OCGS by phone by calling 718-546-1500, Monday- Friday 8:00am-5:00pm.

New York City Department of Correction
75-20 Astoria Blvd.
East Elmhurst, NY 11370

Letters of Incarceration:
People that need a letter from the Department to reflect the time they were in custody may also contact OCGS via email or by phone to request a copy of the letter of incarceration.

Visitor Satisfaction Survey
If you recently visited one of our facilities, then we want to hear from you! Please take a moment to complete our Visitor Satisfaction Survey. Your feedback will help the Department continue to improve visitor's experience to our facilities. Thank you.

Hart Island
Hart Island is now under the jurisdiction of the NYC Department of Parks and Recreation, for more information please click here.