Adult Families: The Shelter System - DHS

Department of Homeless Services

Serving New Yorkers with Care & Compassion


Adult Families

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Adult Families

Families with Children

Adult Families


Adult Families: The Shelter System

What is expected of adult families in shelter?

Once clients enter shelter, they have certain responsibilities that they must meet, including obtaining and maintaining employment for all those who are able to work.

With the assistance of their caseworkers, households will develop an Independent Living Plan (ILP), a document that outlines relevant goals to exit shelter and return to self-sufficiency. Now, more than ever, employment-focused programs and work supports remain a cornerstone of DHS' efforts to help clients move back to permanency. Through DHS' policy of Client Responsibility, individuals and adult families in shelter must actively participate in this process and take strides toward independent living.

Expectations for Adult Families in Shelter:

Cooperate in carrying out, developing and completing their ILP, which includes the steps toward obtaining permanent housing

Applying for Public Assistance (PA) and completing all requirements necessary for establishing and maintaining eligibility for PA benefits

If able to work, actively seeking employment and accepting a suitable job offer when it is offered

Working closely with their caseworker or housing specialist to locate and view available apartments

Actively seeking permanent housing by viewing available apartments several times per week

Accepting a suitable apartment when it is offered

Following shelter guidelines that prohibit behavior that places other clients and staff at risk

Failing to abide by these rules may have serious consequences, including but not limited to the temporary discontinuance of shelter services. When clients work closely with shelter staff and follow these and other rules, DHS can best assist them to transition quickly back to the community.