Disability Service Facilitator - TLC

Taxi & Limousine Commission


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Accessibility
Driver Fatigue
Driver Pay
FHV Trip Record Data
FHV Accessibility Rules
Approved Accessible Vehicle Dispatchers
FHV Wheelchair Accessibility
FHV Wheelchair Accessibility Base Information
FHV Wheelchair Accessibility Owner/Driver Inf
FHV Wheelchair Accessibility Passenger Info
FHV Central Dispatch Exception - FAQ
FHV Trip Mandate Rule – FAQ
High Volume For-Hire Services
Office of Inclusion
Pilot Programs
Taxi Medallion Owner Relief Program
TLC Mobile Outreach Unit
Vision Zero
DriveNYCTaxi
Office of Financial Stability
Green Rides

Accessibility

Driver Fatigue

Driver Pay

FHV Trip Record Data

FHV Accessibility Rules

Approved Accessible Vehicle Dispatchers

FHV Wheelchair Accessibility

FHV Wheelchair Accessibility Base Information

FHV Wheelchair Accessibility Owner/Driver Inf

FHV Wheelchair Accessibility Passenger Info

FHV Central Dispatch Exception - FAQ

FHV Trip Mandate Rule – FAQ

High Volume For-Hire Services

Office of Inclusion

Pilot Programs

Taxi Medallion Owner Relief Program

TLC Mobile Outreach Unit

Vision Zero

DriveNYCTaxi

Office of Financial Stability

Green Rides


Disability Service Facilitator

New York City agencies are required to appoint a Disability Service Facilitator to comply with and carry out their responsibilities under the Americans with Disabilities Act and other federal, state, and local laws, as well as regulations concerning accessibility for persons with disabilities.

If you have a negative experience with a TLC-licensed driver or vehicle, you must file a complaint via 311 in order for the TLC to take action. For more information visit File a Complaint.

Contact the TLC’s Disability Service Facilitator if you have accessibility-related questions about TLC facilities or agency practices, need to request reasonable accommodations for a Commission hearing or other TLC meeting, or believe you have not received an appropriate response from the agency regarding an accessibility-related issue after you have filed a 311 complaint.

Yesenia Torres
Disability Service Facilitator
33 Beaver St. 19th floor
New York, NY 10004
(212) 676-1161
NY Relay: 711
Email: torresye@tlc.nyc.gov