Language Access Plan - TLC

Taxi & Limousine Commission


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TLC Locations

Email the Commissioner

Commend a TLC Employee

Language Access


Language Access at Taxi and Limousine Commission

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The Taxi and Limousine Commission (TLC) is committed to providing meaningful language access to all New Yorkers by ensuring quality customer service is delivered to licensees and members of the public, including those who have limited-English proficiency (LEP), through in-person interactions at our facilities, conversations on the telephone or by e-mail, and written correspondence. We provide multilingual materials about critical services and information and provide free interpretation services to ensure effective communication with individuals with limited English proficiency.

Visit the Multilingual Resources section to access translated materials about our services.

Taxi and Limousine Commission’s Language Access Implementation Plan

The Language Access Implementation Plan explains how the Taxi and Limousine Commission (TLC) will provide language access services to people who have limited English proficiency (LEP). It outlines our policies, procedures, and resources for ensuring meaningful access to our program and services. The agency’s Language Access Implementation Plan includes policies that help ensure all information an individual would need to get or maintain a TLC license is translated into the top ten citywide languages designated by Local Law 30 of 2017. Additionally, the plan includes policies concerning the translation of important public information, such as passenger bills of rights, as well as information on how to locate lost property or file a complaint. Taxi and Limousine Commission’s Language Access Implementation Plan has been last updated on June 7, 2024.

Read TLC’s 2021 Language Access Plan

Read TLC's 2024 Language Access Plan

Read 2018 Language Access Annual Report

Read 2019 Language Access Annual Report

Read 2021 Language Access Annual Report

Read 2022 Language Access Annual Report

Contact Taxi and Limousine Commission’s Language Access Coordinator

Taxi and Limousine Commission’s (TLC) Language Access Coordinator is located within the Office of Community Affairs. If you have any questions or concerns about getting translation and interpretation services at TLC, please contact the agency’s Language Access Coordinator:

Jin Moon, Language Access Coordinator, Jin.Moon@tlc.nyc.gov

How to File Language Access Complaints?

You can file a complaint if you did not receive service from Taxi and Limousine Commission (TLC), because of the language you speak. You can file a complaint anonymously and regardless of your immigration status.

You are not required to leave your name, if you want to be anonymous.

You can file complaints by:

Emailing TLC’s Language Access Coordinator at Jin.Moon@tlc.nyc.gov, or

Calling 311 or 212-NEW-YORK (212-639-9675) or using by using 311 online.

It helps if you can provide this information when filing a complaint:

What the problem was

When it happened

Who you spoke with

Office address you went to or the phone number you called

Language you speak”

Machine Translation Disclaimer

The Taxi and Limousine Commission’s (TLC) website is provided in English. However, the "Translate" option at the top of the page may assist you in reading it in other languages. Please note that “Translate” function cannot translate all types of documents, and it should not be relied upon for vital information. The Taxi and Limousine Commission does not guarantee the accuracy of the translation provided by this tool.