FHV Accessibility Rules - TLC

Taxi & Limousine Commission


About TLCData and ReportsTLC InitiativesContact TLC

Accessibility
Driver Fatigue
Driver Pay
FHV Trip Record Data
FHV Accessibility Rules
Approved Accessible Vehicle Dispatchers
FHV Wheelchair Accessibility
FHV Wheelchair Accessibility Base Information
FHV Wheelchair Accessibility Owner/Driver Inf
FHV Wheelchair Accessibility Passenger Info
FHV Central Dispatch Exception - FAQ
FHV Trip Mandate Rule – FAQ
High Volume For-Hire Services
Office of Inclusion
Pilot Programs
Taxi Medallion Owner Relief Program
TLC Mobile Outreach Unit
Vision Zero
DriveNYCTaxi
Office of Financial Stability
Green Rides

Accessibility

Driver Fatigue

Driver Pay

FHV Trip Record Data

FHV Accessibility Rules

Approved Accessible Vehicle Dispatchers

FHV Wheelchair Accessibility

FHV Wheelchair Accessibility Base Information

FHV Wheelchair Accessibility Owner/Driver Inf

FHV Wheelchair Accessibility Passenger Info

FHV Central Dispatch Exception - FAQ

FHV Trip Mandate Rule – FAQ

High Volume For-Hire Services

Office of Inclusion

Pilot Programs

Taxi Medallion Owner Relief Program

TLC Mobile Outreach Unit

Vision Zero

DriveNYCTaxi

Office of Financial Stability

Green Rides


FHV Accessibility Rules

All FHV bases licensed by the TLC are required to provide service to wheelchair-using passengers. As of January 14, 2019, the rules require each FHV base to either dispatch a minimum percentage of its annual trips, increasing each year, to wheelchair accessible vehicles (WAVs) (the Trip Mandate Rule) or work with an approved Accessible Vehicle Dispatcher to service WAV trips within certain wait time limits (the Central Dispatch Exception).

Bases may comply with the FHV WAV service requirement in one of two ways:

Expand AllCollapse All

Trip Mandate Rule

From January 14, 2019 until June 30, 2019 the base must provide wheelchair accessible service by dispatching at least 5% of its trips to a WAV for-hire vehicle. Any base that does not choose to follow the exception below must meet this requirement.

Bases that follow this rule may

Send trips to any WAV green taxi, any WAV livery car or any WAV black car. The WAV can be affiliated with a different base and/or a different base class. For example, a livery base can send a trip to an WAV green taxi.

Count any trip dispatched to a WAV toward meeting the trip mandate. The passenger does not have to request a WAV.

For more details read Section 59B-17 (PDF) of the TLC rules or read FHV Accessibility Trip Percentage Rule FAQ (PDF).

Central Dispatch Exception

Bases may choose to work with an approved Accessible Vehicle Dispatcher to service WAV trips rather than send a minimum percentage of trips to WAVs each year. Bases may opt into this exemption as either an:

Accessible Vehicle Dispatcher, responsible for receiving and dispatching requests for wheelchair accessible vehicles, or

Associated base that will send requests for wheelchair accessible vehicles to an approved Accessible Vehicle dispatcher. For more information visit Approved Accessible Vehicle Dispatchers.

Bases that do not choose the exception by January 13, are subject to the trip percentage mandate described above.
Bases that choose the exception will have additional reporting requirements, as detailed on the Trip Record Submission Requirements.

For more details read Section 59B-17 (PDF) of the TLC rules or visit FHV Central Dispatch Exception.