FHV Wheelchair Accessibility Base Information - TLC

Taxi & Limousine Commission


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FHV Wheelchair Accessibility Passenger Info
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Accessibility

Driver Fatigue

Driver Pay

FHV Trip Record Data

FHV Accessibility Rules

Approved Accessible Vehicle Dispatchers

FHV Wheelchair Accessibility

FHV Wheelchair Accessibility Base Information

FHV Wheelchair Accessibility Owner/Driver Inf

FHV Wheelchair Accessibility Passenger Info

FHV Central Dispatch Exception - FAQ

FHV Trip Mandate Rule – FAQ

High Volume For-Hire Services

Office of Inclusion

Pilot Programs

Taxi Medallion Owner Relief Program

TLC Mobile Outreach Unit

Vision Zero

DriveNYCTaxi

Office of Financial Stability

Green Rides


For-Hire Vehicle (FHV) Wheelchair Accessibility Base Information

All FHV bases licensed by the TLC are required to provide equivalent services to passengers who request a Wheelchair Accessible Vehicle (WAV). The rules require each FHV base to either dispatch a minimum percentage of its trips to a WAV (Trip Mandate Rule), or work with an approved Accessible Vehicle Dispatcher to service WAV trips within a certain wait time (Central Dispatch Exception).

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Trip Mandate Rule

Bases must provide a certain percent of their trips in a wheelchair accessible vehicle (WAV), regardless if it a WAV specifically requested or not.

Bases may send WAV requests to any WAV green taxi, any WAV livery, or any WAV black car. The WAV can be affiliated with a different base and/or different base class. For example, a livery base can send a trip to a WAV green taxi.

For more details read Section 59B-17 of the TLC rules or read FHV Trip Mandate Rule – Frequently Asked Questions.

Central Dispatch Exception

Bases may choose to work with an approved Wheelchair Accessible Vehicle Dispatcher to service WAV trips. The Dispatcher must meet a required wait time.

Bases must contact and affiliate with an Approved Wheelchair Vehicle Dispatcher during an open enrollment period.

For more details read Section 59B-17 of the TLC rules or visit FHV Central Dispatch Exception