Accessible Dispatch - TLC

Taxi & Limousine Commission


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Accessibility
Driver Fatigue
Driver Pay
FHV Trip Record Data
FHV Accessibility Rules
Approved Accessible Vehicle Dispatchers
FHV Wheelchair Accessibility
FHV Wheelchair Accessibility Base Information
FHV Wheelchair Accessibility Owner/Driver Inf
FHV Wheelchair Accessibility Passenger Info
FHV Central Dispatch Exception - FAQ
FHV Trip Mandate Rule – FAQ
High Volume For-Hire Services
Office of Inclusion
Pilot Programs
Taxi Medallion Owner Relief Program
TLC Mobile Outreach Unit
Vision Zero
DriveNYCTaxi
Office of Financial Stability
Green Rides

Accessibility

Driver Fatigue

Driver Pay

FHV Trip Record Data

FHV Accessibility Rules

Approved Accessible Vehicle Dispatchers

FHV Wheelchair Accessibility

FHV Wheelchair Accessibility Base Information

FHV Wheelchair Accessibility Owner/Driver Inf

FHV Wheelchair Accessibility Passenger Info

FHV Central Dispatch Exception - FAQ

FHV Trip Mandate Rule – FAQ

High Volume For-Hire Services

Office of Inclusion

Pilot Programs

Taxi Medallion Owner Relief Program

TLC Mobile Outreach Unit

Vision Zero

DriveNYCTaxi

Office of Financial Stability

Green Rides


Accessible Dispatch

Back to Accessibility Initiatives

Citywide Accessible Dispatch Service

The TLC manages a program that provides wheelchair accessible yellow and green taxi service originating anywhere in the five boroughs and ending either in the five boroughs, Westchester County, Nassau County or the three regional airports. Passengers pay the metered taxi fare from the point of pick-up to their destination. There are no extra costs to passengers.

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Passengers, Learn How to Request an Accessible Ride

There are four ways to request a New York City wheelchair accessible taxi through the Citywide Accessible Dispatch Program:

Use the mobile app Accessible Dispatch NYC powered by Medical Transportation Management, Inc. (MTM) and available free at the Apple App Store or the Android App Store

Order online at Accessible Dispatch New Reservation

Call the dispatch center directly: (646) 599-9999

Call 311, NY Relay: 711

Learn More About Accessible Dispatch

The Citywide Accessible Dispatch Program is operated by Medical Transportation Management, Inc. (MTM). Additional information on the program can be found at accessibledispatch.org. For questions or to provide feedback about the Citywide Accessible Dispatch service, contact MTM at (646)-599-9999 or email accessibledispatch@mtm-inc.net. To file a complaint with the TLC about an Accessible Dispatch trip visit Filing a Complaint with the TLC or contact 311. To learn more about your rights as a passenger visit Bill of Rights.

Drivers, Learn How the Accessible Dispatch Program Works

If you are a driver with questions about the Accessible Dispatch program, contact the driver hotline at (646) 942-5957. Also see the dispatch feel schedule below.

Distance Fees

Maximum Distance (miles)
Dispatch Fee

Up to 0.5

$15.00

​0.5 - 1.0

$20.00

1.0 - 1.5

$25.00

1.5 - 2.0

$30.00

More than 2.0

$35.00

Other Fees

Maximum Distance (miles)
Dispatch Fee

Passenger No-Show

Dispatch fee plus $10.00

Cancellation Fee

Dispatch fee minus $5.00

Necessary Tolls

Dispatch Fee plus tolls at EZ-Pass rate

If you are a driver with questions about the Taxi Improvement Fund (TIF), which provides payments of $1 for each trip that enrolled drivers complete in a Wheelchair Accessible Vehicle (WAV), visit the TIF Driver page. Note that you must enroll to be eligible for TIF payments. Read Accessible and E-Hail Trips: What Drivers Need to Know to learn more about how to earn more money and help passengers with disabilities through the Accessible Dispatch, Access-A-Ride, and E-hail programs.

Securement Videos

The Taxi and Limousine Commission has released a series of videos highlighting how to pick up and drop off passengers with disabilities. These step-by-step videos show everything from how to secure a passenger in a wheelchair accessible vehicle, to the appropriate behavior when assisting someone with a disability. It’s a great tool to remind the driver of all the steps that they should take and to get suggestions on how to provide excellent customer service.

For more information, please visit Wheelchair Accessible Vehicle (WAV) Resources.