Yellow Taxi Passenger Bill of Rights - TLC

Taxi & Limousine Commission


Your RideLost PropertyPassenger RightsPassenger Safety

Yellow Taxi Passenger Bill of Rights
Green Taxi Passenger Bill of Rights
Livery Passenger Bill of Rights
Commuter Van Passenger Bill of Rights
Disability Service-related Grievance Process

Yellow Taxi Passenger Bill of Rights

Green Taxi Passenger Bill of Rights

Livery Passenger Bill of Rights

Commuter Van Passenger Bill of Rights

Disability Service-related Grievance Process


Yellow Taxi Passenger Bill of Rights

As a taxi rider, you have the right to:

Not be refused service based on your race, ethnicity, cultural background, disability, gender or sexual orientation;

Travel with a service animal;

Be driven to any destination in NYC, Westchester, Nassau or Newark Airport;

A driver licensed by the TLC and whose license is displayed inside the vehicle;

A clean and safe taxicab with working seatbelts for all passengers;

Take the most direct route to your destination or follow the route of your choice;

Request the driver adjust the heat, air-conditioning and radio;

Use the E-ZPass lanes and pay the E-ZPass toll rate;

Pay by cash, credit or debit card;

Decide whether to tip and how much to tip your driver;

Not pay an additional amount for baggage or help loading your belongings;

A driver who is safe and courteous and obeys all traffic laws;

A driver who does not use a cell phone (hand-held or hands-free) while driving;

A driver who knows city geography;

Clean air, free of smoke and scent;

A quiet trip without horn honking.

Read the Bill of Rights in other languages below:

Español - Spanish

العَرَبِيَّة - Arabic

বাংলা - Bengali

中文 - Chinese

Français - French

Kreyòl Ayisyen - Haitian Creole

한국어 - Korean

Polski - Polish

ਪੰਜਾਬੀ - Punjabi

русский - Russian

اُردُو - Urdu

If you feel your rights were violated by a taxicab driver visit Yellow Taxi Complaint.

Take your receipt

Visit 311 Online for additional information.