Livery Passenger Bill of Rights - TLC

Taxi & Limousine Commission


Your RideLost PropertyPassenger RightsPassenger Safety

Yellow Taxi Passenger Bill of Rights
Green Taxi Passenger Bill of Rights
Livery Passenger Bill of Rights
Commuter Van Passenger Bill of Rights
Disability Service-related Grievance Process

Yellow Taxi Passenger Bill of Rights

Green Taxi Passenger Bill of Rights

Livery Passenger Bill of Rights

Commuter Van Passenger Bill of Rights

Disability Service-related Grievance Process


Livery Passenger Bill of Rights

As a livery passenger, you have the right to:

Ride in a car that is clean, in good condition, and has passed all required inspections;

Be driven by a TLC-licensed driver in good standing whose license is clearly displayed;

A safe and courteous driver who obeys all traffic laws;

A quiet trip, free of horn-honking and audio/radio noise;

Receive a fare quote from the dispatcher and pay that amount for your ride (unless the trip changes);

A driver who does not use a cell phone while driving (hands-free phones are not permitted);

A smoke and scent free ride;

Air-conditioning or heat on request;

Working seatbelts for all passengers – please use them!

Not share a ride, unless you want to;

Be accompanied by a service animal;

Decline to tip for poor service.

Read the Bill of Rights in other languages below:

Español - Spanish (PDF)

Русский - Russian (PDF)

中文 - Chinese (PDF)

If you feel your rights were violated by a livery driver Submit a Consumer Complaint.

Remember to call for your car – No street hails.

For more info visit 311 Online.