Green Taxi Passenger Bill of Rights - TLC

Taxi & Limousine Commission


Your RideLost PropertyPassenger RightsPassenger Safety

Yellow Taxi Passenger Bill of Rights
Green Taxi Passenger Bill of Rights
Livery Passenger Bill of Rights
Commuter Van Passenger Bill of Rights
Disability Service-related Grievance Process

Yellow Taxi Passenger Bill of Rights

Green Taxi Passenger Bill of Rights

Livery Passenger Bill of Rights

Commuter Van Passenger Bill of Rights

Disability Service-related Grievance Process


Green Taxi Passenger Bill of Rights

As a Boro Taxi passenger, you have the right to:

Not be refused service based on your race, ethnicity, cultural background, disability, gender or sexual orientation;

Travel with a service animal;

Be driven to any destination in NYC, Westchester, Nassau or Newark Airport;

A driver licensed by the TLC and whose license is displayed inside the vehicle;

A driver who is safe and courteous and obeys all traffic laws;

Pay a metered fare for trips that start on the street, with the option to pay by cash, credit or debit card;

A quiet trip without horn honking;

For pre-arranged trips, receive a fare quote from the dispatcher and pay that amount for your ride, unless the trip changes;

A driver who does not use a cell phone (hands-held or hands-free) while driving;

Clean air, free of smoke and scent;

Request the driver adjust the heat, air conditioning and radio;

A clean and safe taxicab with working seatbelts for all passengers;

Not share a ride, unless you want to;

Decide whether to tip and how much to tip your driver;

Request a wheelchair-accessible vehicle;

Take the most direct route to your destination or follow the route of your choice;

A driver who knows city geography;

Not pay an additional amount for baggage or help loading your belongings.

If you feel your rights were violated by a Boro Taxi driver visit Green Boro Taxi Complaint. Visit 311 Online for additional information.