Commuter Van Passenger Bill of Rights - TLC

Taxi & Limousine Commission


Your RideLost PropertyPassenger RightsPassenger Safety

Yellow Taxi Passenger Bill of Rights
Green Taxi Passenger Bill of Rights
Livery Passenger Bill of Rights
Commuter Van Passenger Bill of Rights
Disability Service-related Grievance Process

Yellow Taxi Passenger Bill of Rights

Green Taxi Passenger Bill of Rights

Livery Passenger Bill of Rights

Commuter Van Passenger Bill of Rights

Disability Service-related Grievance Process


Commuter Van Passenger Bill of Rights

You have the right to:

Ride in a van that is clean, in good condition, and has passed all required inspections

Working seat belts for all passengers - please use them!

Be driven by a TLC-licensed driver in good standing, with his/her TLC driver's license on display

A safe and courteous driver who obeys all traffic laws

A knowledgeable driver who is familiar with the areas where the van is authorized to provide service

A quiet trip, free of horn-honking and audio/radio noise

Receive a fare quote from the dispatcher and pay that amount for your ride

A smoke and scent free ride

Air-conditioning or heat on request

Decline to tip for poor service

For Commuter Van owners

Since November 22, 2010, the commuter van rules have required the Commuter Van Passenger's Bill of Rights (pictured below) to be displayed in a protective holder behind the front passenger seat. The Bill of Rights can be purchased from:

Plastic-Craft Products
Jason Bross
744 West Nyack Road
West Nyack, NY 10994
(845) 358-3010
jason@plastic-craft.com
Oldee Taxi Instruments
Alma Gallego
24-50 47th STREET
Astoria, NY 11103
(718) 482-6533
agallego@oldeetaxiinstruments.com
American Taximeters and Communications
Tony Martinez
21-46 44th Drive
Long Island City, NY 11101
718-937-4600
tonym@at-c.com