"Wheelchair Accessible Vehicle Resources - TLC

Taxi & Limousine Commission


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Inspection Tips

Get a TLC Drivers License

Get a Commuter Van Drivers License

Get a Paratransit Drivers License

Education

Accessible Driver Requirements

Wheelchair Accessible Vehicle (WAV) Resources

Update Contact Information

Driver Resources

Drivers License Frequently Asked Questions

New Driver License Design

Inspection Tips


Wheelchair Accessible Vehicle (WAV) Resources

These documents illustrate the WAV securement process step-by-step.

WAV Resources

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Click a topic, or press the enter key on a topic, to reveal its answer.

How-To Pamphlet

Print Version

English

Arabic / العربية

Bengali / বাংলা

Chinese (Simplified) / 简化字

Russian / Русский язык

Spanish / Español

Urdu / اردو

Mobile Version

English

Arabic / العربية

Bengali / বাংলা

Chinese (Simplified) / 简化字

Russian / Русский язык

Spanish / Español

Urdu / اردو

The full web version is printable and can be folded down the middle width-wise, like a pamphlet.

WAV Decal

The decal for the interior rear wall will be distributed in 2023 to TLC-licensed Wheelchair Accessible Vehicle (WAV) owners. The decal reminds drivers to always offer all six securements to passengers.

English

Arabic / العربية

Bengali / বাংলা

Chinese (Simplified) / 简化字

French / Français

Haitian Creole/ Kreyòl ayisyen

Korean / 한국인

Polish / Polski

Russian / Русский язык

Spanish / Español

Urdu / اردو

Securement Videos

The Taxi and Limousine Commission just released a series of videos highlighting how to pick up and drop off passengers with disabilities. These step-by-step videos show everything from how to secure a passenger in a wheelchair accessible vehicle, to the appropriate way to assist a passenger with a disability. It’s a great tool to remind yourself of all the steps that you should take and to get suggestions on how to provide excellent customer service.

Access any of the videos by clicking on the name below:

Nissan NV200

Nissan Full Process Video

Introduction

Preparing For A Trip

Picking Up A Passenger

Onboarding - Ramp

Onboard And Secure WC Passenger

Onboarding Passenger To A Vehicle Seat

Dropping Off Passenger

Ending The Trip

Toyota Sienna

Toyota Full Process Video

How To Open Your Ramp

How To Onboard And Secure A Passenger

If you would like to access subtitles in a different language, please follow these instructions:

Click on the link above to play the video.

On the bottom right-hand corner of the video there are several symbols. See below:

Click on the closed captioning button to make the subtitles appear. The red line underneath means the subtitles are on.

Click on the wheel .

Go to “Subtitles/CC(12)” and click.

Choose the language that you would like to see from the drop-down menu.

Press .