Help Us Improve Your Experience with the Bureau of Water and Sewer Operations | City of New York

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Help Us Improve Your Experience with the Bureau of Water and Sewer Operations

December 18, 2024

The DEP Bureau of Water and Sewer Operations (BWSO) is committed to enhancing your experience when working with us. We are focused on clarifying the requirements for engineering approvals and simplifying the overall process to make it easier for you to navigate.

Your Feedback Matters!

We invite you to participate in our open surveys related to the following types of applications:

Site/House Connection Proposal Applications (SCPs/HCPs)

Cross Connection Applications

Plan Review (Private Drain, Private Water Main, and Contract Plan Review)

Drilling & Excavation

Please take a moment to complete the survey(s) that apply to you. If you submit multiple types of applications, we encourage you to provide feedback for each relevant survey. However, please remember to complete each survey only once to ensure accurate results.

Your Input Shapes Our Future

After our online outreach closes, we will host virtual meetings to discuss how your feedback has informed improvements to our processes.

Stay tuned for announcements regarding the dates, times, and links to these meetings. To ensure you receive this important information, please verify that your email contact information is accurate and current on your survey submissions.

Important Deadline

Our survey efforts will close on February 28, 2025. After this date, the web-based surveys will no longer be available.

Thank you for your invaluable input as we work together to create a more efficient permitting process!