Tenant Support Unit - PEU

Mayor's Public Engagement Unit


Tenant Support UnitGetCoveredNYCHome Support UnitSpecial Projects

About the Tenant Support Unit
Tenant Rights
Rent Stabilization
Eviction Protection & Resources
Rent Freeze & Homeowner Tax Exemptions
Tenant Support Unit Frequently Asked Questions
Contact the Tenant Support Unit

About the Tenant Support Unit

Tenant Rights

Rent Stabilization

Eviction Protection & Resources

Rent Freeze & Homeowner Tax Exemptions

Tenant Support Unit Frequently Asked Questions

Contact the Tenant Support Unit


About the
Tenant Support Unit

What is PEU's Tenant Support Unit?

The Public Engagement Unit's (PEU) Tenant Support Unit (TSU) helps New Yorkers who may be experiencing landlord harassment, are at risk of displacement, or need to make home-related repairs. Tenant Support Specialists conduct proactive outreach to connect tenants in all five NYC boroughs with city programs, legal assistance, and community resources.

Our outreach includes door knocking, phone and text banking, hosting office hours with elected officials and community organizations, and tabling with partners and at community events. New Yorkers can reach the TSU team for support directly through its Tenant Helpline.

The Tenant Helpline

The Tenant Helpline is a centralized hub where New Yorkers at risk of displacement or
facing a housing-related issue can access information about tenants' rights and get
connected to resources. We help residents of all five boroughs in New York City.

To contact the Tenant Helpline, call 311 and say "Tenant Helpline."

You will be able to speak with a Specialist during the hours listed below
or have the option to leave a voicemail. If you are calling outside the Tenant
Helpline hours, please leave a voicemail message with your name and contact information in a clear
and concise manner. Note that a Specialist will call you back from a number you are not familiar with.

Tenant Helpline Operating Hours

Days of Operation
Hours

Monday
9:30 AM - 4:30 PM

Tuesday - Friday
9:30 AM - 5:30 PM

Saturday
10:30 AM - 5:30 PM

The Tenant Resource Portal

Need help but not sure where to start? After anonymously answering a series of questions about your situation, this tool provides personalized information to help you learn about your rights and maintain stable housing. Visit the Tenant Resource Portal to find resources that may be available to you.