FACEIT with Maria Laura Scuri
Tags: faceit, gaming, gametoxicity, machinelearning
Published: 2019-11-07 19:56:11

---
title: FACEIT with Maria Laura Scuri
published: true
date: 2019-10-30 00:00:00 UTC
tags: FACEIT,Gaming,Game Toxicity,Machine Learning
canonical_url: https://www.gcppodcast.com/post/episode-201-faceit-with-maria-laura-scuri/
---

Happy Halloween! Today, [Jon Foust](https://twitter.com/syntxerror1) and [Brian Dorsey](https://twitter.com/briandorsey) chat with [Maria Laura Scuri](https://www.linkedin.com/in/maria-laura-scuri-43270689/) of FACEIT about ways they are reducing toxicity in gaming. FACEIT is a competitive gaming platform that helps connect gamers and game competition and tournament organizers. In order to do this well, FACEIT has put a lot of energy into finding ways to keep the experience positive for everyone.

Because gaming toxicity can involve anything from verbal jabs to throwing a game, FACEIT uses a combination of data collecting programs and input from players to help identify toxic behavior. In identifying this behavior, FACEIT has to consider not only the literal words spoken or actions made, but the context around them. Is that player being rude to strangers or is he egging on a friend? The answer to this question could change the behavior from unacceptable to friendly banter. Using their own machine learning model, interactions are then given a score to determine how toxic the player was in that match.

The toxicity scores along with their program, Minerva, determine if any bans should be put on a player. FACEIT focuses on punishing player behavior, rather than the player themselves, in an effort to help players learn from the experience and change the way they interact with others in the future.

Maria’s advice to other companies looking to help reduce toxicity on their platforms is to know the context of the toxic event. Know how toxicity can express itself on your platform and find ways to deal with all of them. She also suggests tackling the issues of toxicity in small portions and celebrating the small wins! Her final piece of advice is to focus on criticizing the behavior of the user rather than attacking them personally.

##### Maria Laura Scuri

[Maria](https://www.linkedin.com/in/maria-laura-scuri-43270689/) is the Director of Business Intelligence at FACEIT, the leading competitive platform for online multiplayer games with over 15 million users. She joined FACEIT as part of the core team in 2013 as an intern assisting with everything from customer support to event management. Her passion for data, machine learning, and artificial intelligence saw her quickly rise through the ranks to her current position, leading the Business Intelligence and Data Science teams.

Maria works side by side with some of the biggest tech companies in the world including Google Cloud. She is the main lead on a number of projects including the inception of an Artificial Intelligence Admin to fight toxicity on the platform. Maria is responsible for implementing best practices around data visualization and tools that allow the FACEIT team to thrive, as well as sourcing and training new talent.

Maria is a huge video games fan. You can find her on League of Legends as “FACEIT Lulu” and on Steam as “[Sephariel](https://steamcommunity.com/id/sephariel89/)”.

##### Cool things of the week

- What can Google Cloud do for you? New trainings for business professionals [blog](https://cloud.google.com/blog/topics/training-certifications/new-google-cloud-trainings-for-business-professionals)
- Leave no database behind with Cloud SQL for SQL Server [blog](https://cloud.google.com/blog/products/databases/leave-no-database-behind-with-cloud-sql-for-sql-server)
- How to orchestrate Cloud Dataprep jobs using Cloud Composer [blog](https://cloud.google.com/blog/products/data-analytics/how-to-orchestrate-cloud-dataprep-jobs-using-cloud-composer)
- Updates make Cloud AI platform faster and more flexible [blog](https://cloud.google.com/blog/products/ai-machine-learning/updates-make-cloud-ai-platform-faster-and-more-flexible)
- Use GKE usage metering to combat over-provisioning [blog](https://cloud.google.com/blog/products/containers-kubernetes/use-gke-usage-metering-to-combat-over-provisioning)

##### Interview

- FACEIT [site](https://www.faceit.com/en)
- FACEIT [blog](https://blog.faceit.com)
- FACEIT on Medium [site](https://medium.com/@FACEIT_PR)
- Steam [site](https://steamcommunity.com)
- Perspective API [site](https://www.perspectiveapi.com/#/home)
- BigQuery [site](https://cloud.google.com/bigquery/)
- Looker [site](https://looker.com)
- Cloud Datalab [site](https://cloud.google.com/datalab/)
- Jupyter Notebook [site](https://jupyter.org)
- Cloud AI Platform [site](https://cloud.google.com/ai-platform/)
- TensorFlow [site](https://www.tensorflow.org)
- Google Cloud Data Labeling [site](https://cloud.google.com/data-labeling/docs/)
- Google Translation [site](https://cloud.google.com/translate/)]
- Dealing with CS:GO Free to Play and Addressing Toxicity in Matches [blog](https://blog.faceit.com/dealing-with-cs-go-free-to-play-and-addressing-toxicity-in-matches-c8a008c0ee32)
- Revealing Minerva and addressing toxicity and abusive behaviour in matches [blog](https://blog.faceit.com/revealing-minerva-and-addressing-toxicity-and-abusive-behavior-in-matches-9073914a51c)
- One of Europe’s Largest Gaming Platforms is Tackling Toxicity with Machine Learning [blog](https://medium.com/jigsaw/one-of-europes-largest-gaming-platforms-is-tackling-toxicity-with-machine-learning-2c0affe4e059)
- FACEIT And Google Partner To Use AI To Tackle In Game Toxicity [article](https://www.forbes.com/sites/mikestubbs/2019/10/23/faceit-and-google-partner-to-use-ai-to-tackle-in-game-toxicity/#4451090f79d0)
- FACEIT implement Minerva, an AI to punish toxicity in CSGO [blog](https://www.dailyesports.gg/faceit-implement-minerva-an-ai-to-punish-toxicity-in-csgo/)
- FACEIT Takes On Toxicity With Machine Learning [article](https://www.thegamer.com/faceit-takes-on-toxicity-machine-learning/)
- Exploring Cyberbullying and Other Toxic Behavior in Team Competition Online Games [whitepaper](https://arxiv.org/pdf/1504.02305.pdf)
- Toxic Behavior in Online Games [whitepaper](http://jultika.oulu.fi/files/nbnfioulu-201706022379.pdf)
- A Look at Gaming Culture and Gaming Related Problems: From a Gamer’s Perspective [whitepaper](http://smhp.psych.ucla.edu/pdfdocs/gaming.pdf)
- An Analysis of (Bad) Behavior in Online Video Games [whitepaper](http://scholarcommons.usf.edu/cgi/viewcontent.cgi?article=6605&context=etd)
- Toxicity detection in multiplayer online games [whitepaper](https://ieeexplore.ieee.org/abstract/document/7382991)
- Jon’s gaming info [steam](https://steamcommunity.com/id/Ace12844/)
  - BattleNet: Syntax#11906

##### Question of the week

[When I SSH into my VM via different methods (Cloud Console, GCloud, terminal/command prompt) I get a different username… What can I do to make that static?](https://stackoverflow.com/questions/58386649/using-gcloud-to-ssh-into-specific-linux-username)

- [OS Login](https://cloud.google.com/compute/docs/instances/managing-instance-access)

##### Where can you find us next?

FACEIT will be at [Next London](https://cloud.withgoogle.com/next/uk) and [GDC](https://gdconf.com/)

Brian will be at [Super Computing](https://sc19.supercomputing.org) in Denver.

Jon will be at [AnimeNYC](http://animenyc.com), [Kubecon](https://events19.linuxfoundation.org/events/kubecon-cloudnativecon-north-america-2019/) in November and Google Kirkland and Montreal in December.

 ![](http://feeds.feedburner.com/~r/GcpPodcast/~4/cuOTfDVdfUA)