Proven Predictions to Drive More Growth Using Net Promoter Score 
Tags: npsfeedbackapp, customerfeedbackapp, customerhappinessapp
Published: 2019-06-01 09:02:37

---
title: Proven Predictions to Drive More Growth Using Net Promoter Score 
published: true
description: The Net Promoter Score Software gives a detailed customer satisfaction report which helps in analyzing the business model thoroughly.
tags: #NPSfeedbackapp #Customerfeedbackapp #customerhappinessapp
cover_image: https://cdn1.imggmi.com/uploads/2019/6/1/6acbe7a271012c40710bcf9ea7ed565d-full.jpg
---
A metric which has transformed the entire business world is Net Promoter Score or popularly known as NPS. The metric is most probably used to predict the growth of a business. It is a true metric which covers all the aspects of customer satisfaction. The Net Promoter Growth Software gives a detailed customer satisfaction report which helps in analyzing the business model thoroughly. Business houses can identify the areas which are not performing well and can thus improve it and generate more customer satisfaction. 
 
But how is Net Promoter Score measured? Well, it is quite simple. A question appears on the customer’s screen asking how likely they are to recommend that particular brand to their friends, family, and acquaintances. The rating provided by the customer as their answer forms the basis of calculation in the [NPS feedback app](https://www.pihappiness.com/). The customers are divided into three groups:
 
1. **Promoters** - These are customers that rate your brand highly and are loyal to your brand. They are definitely going to recommend you and are going to make future purchases.  
 
2. **Passives** - These customers rate you around 7 or 8 and are slightly less excited about your brand than the promoters. But these customers may make future purchases but that depends upon competitive offers. 
 
3. **Detractors**- These are customers that rate you below 6 and had an unhappy experience with your brand. These customers are likely to bad mouth your brand and cause damage to it. [Customer Feedback App](https://www.pihappiness.com/) helps you to address their grievances and hence rectify the mistakes you have made. 
 
Irrespective of your company receiving positive or negative Net Promoter Score, you should be actively involved in methods to increase your customer satisfaction. There are proven methods which help you in driving more growth in your Net Promoter Score. Some of these proven methods are described below:
 
1. **Close Attention** - Yes, NPS feedback app gives you and your business valuable information. So, why let it go to waste? Close inspection of the data which tells you the different things which your customer base loves and what are the things on which they would like you to work on. This data will help you in analyzing the different aspects and once you work on the problem areas, customer satisfaction will definitely increase and have a positive impact on your business. 
 
2. **The Right Question at the Right Time** - Businesses should remember that their questions should be appropriate and should be asked at the right time. You want to know the overall experience of the customer and not their experience with one particular incident. Thus, if you wish to ask such questions, it should always be at the end. 
 
3. **Use of the Promoters** - As the promoters are loyal to your brand, make sure to contact them and know the areas of their interest. Asking them to write reviews on Google and other credible websites might help you in increasing your customer traffic. 
 
4. **Importance of Passives** - Usually, the score of passives are not taken into account while calculating your final NPS but it doesn’t mean that you can ignore them completely. They can prove to be an important asset by simply understanding their experience and helping yourself. 
 
Thus, these four ways are sure to drive your business growth using [Net Promoter Score Software](https://www.pihappiness.com/). They serve as an important tool in business, because no business exists without customers.