First thing to do when joining or building a team
Tags: beginners, productivity, discuss, tutorial
Published: 2021-09-22 08:12:14

---
description: Get to know your teammates and how to effectively work with them by sharing user manuals.
---


**Building a team or joining an established team** is certainly hard.
Every transitions leads to new challenges and we have to be as prepared as possible.

Multiple people means multiple personalities, habits, languages, points of view, opinions, conflicts to deal with.
However, **plurality also represents the strength of a team**. It is up to us to turn challenges into opportunities.

**It is essential to make rules, expectations and goals explicit**.
The sooner the team is on the same page and makes "visible" what is "invisible", the sooner it can define the boundaries, start a self-improvement process and become extremely productive. 

Obviously it is a very complex process and cannot be summarised in an article. However, I'd like to share with you **my very first step**, what I always do when I need to build or join a team: my "**User Manual**" *(I've been calling it this way since I discovered the [Atlassian Playbook](https://www.atlassian.com/team-playbook/plays/my-user-manual) - thank you, [David](https://www.linkedin.com/in/dkagerer/)!)*.

[<img alt="Screenshot from the Atlassian's Playbook User Manual page, showing the title and the description of the workshop" src="https://dev-to-uploads.s3.amazonaws.com/uploads/articles/ts86wralb2zzr8pkrqq1.png" />](https://www.atlassian.com/team-playbook/plays/my-user-manual)

Get to know your teammates and how to effectively work with them by sharing user manuals, which include communication preferences and more.

<hr />

## What is the "User manual"?

It's a way to *get to know your teammates and how to effectively work with them* and of course *to let your teammates get to know you and how to effectively work with you*.

You can either do it on your own or [follow these instructions](https://www.atlassian.com/team-playbook/plays/my-user-manual). It's just very important that you keep it honest.
At the end it's nothing more than your own list of questions and answers, an "interview" with yourself.

Those are **my questions**:

 - What are the **environments I like to work in**?
 - What are my preferred working hours?
 - What are my **communication preferences**?
 - What are my preferred ways to **receive feedback**?
 - What are the things I need?
 - What are the **things I struggle with**?
 - What are the **things I love**?
 - If I were a meme, I would be...?
 - What is my favourite saying?
 - What are other things I want you to know about me?

That's my list, but as I said, everyone can choose the questions and answers, make it more or less personal, more or less fun, more or less detailed. 

When the "User Manuals" are ready, it is very important to organise a meeting with the team and present the documents.
Please, consider to let your team know the following at the start of the meeting (quoting Atlassian's Playbook):
-   This activity is designed for team members to understand how to **support each other’s ideal conditions for getting their best work done**.
-   No one will be pressured to share anything they’re not comfortable sharing.
-   **This meeting is a safe space**. Nothing they share will be used against them.

<hr />

## My "User manual"?

I keep my "User Manual" always public and accessible to everyone.
Actually I'm thinking about sharing it on my [personal website](https://raffaelepizzari.com/). 

<small>
<table class="wrapped" style="margin-left: auto;margin-right: auto;">
  <colgroup>
    <col style="width: 415.0px;"/>
    <col style="width: 520.0px;"/>
  </colgroup>
  <tbody>
    <tr>
      <th>
        <p>
          <strong>Environments I like to work in</strong>
        </p>
      </th>
      <td>
        <ul class="ak-ul">
          <li>
            <p>Inclusive</p>
          </li>
          <li>Diverse</li>
          <li>Positive</li>
          <li>
            <span style="color: rgb(32,33,36);">Supportive</span>
          </li>
          <li>
            <span style="color: rgb(32,33,36);">Proactive</span>
          </li>
          <li>
            <span style="color: rgb(32,33,36);">Happy</span>
          </li>
        </ul>
      </td>
    </tr>
    <tr>
      <th>
        <p>
          <strong>Preferred working hours</strong>
        </p>
      </th>
      <td>
        <p>6:30 - 15:00</p>
        <p>But I'll be of course available 9:00-17:00. <ac:emoticon ac:name="smile"/>
          <br/>
          <br/>
        </p>
      </td>
    </tr>
    <tr>
      <th>
        <p>
          <strong>Communication preferences</strong>
        </p>
      </th>
      <td>
        <div class="content-wrapper">
          <p>Feel free to contact me any time. I'll get back to you as soon as I can.</p>
          <p>However, I do have some communication preferences I would share with you:</p>
          <ul>
            <li>Slack is the best way to communicate with me</li>
            <li>Write longer messages that scan quickly</li>
            <li>Use threads</li>
            <li>Replace short follow-up messages with emoji reactions</li>
          </ul>
          <p>
            <em>If you contact me via e-mail:</em>
          </p>
          <ul>
            <li>Start with the main point, conclude with the context</li>
            <li>One email thread per topic</li>
            <li>Summarise complex email threads upon including new recipients</li>
            <li>Manage recipients (++Hans, --Lara, explain why in 2 words at email start) <ac:image ac:class="an1">
                <ri:url ri:value="https://fonts.gstatic.com/s/e/notoemoji/13.1.1/1f4e3/72.png"/>
              </ac:image>
            </li>
            <li>Describe the topic in the subject line</li>
            <li>Hyperlink whenever possible</li>
          </ul>
        </div>
      </td>
    </tr>
    <tr>
      <th>
        <p>
          <strong>Preferred ways to receive feedback</strong>
        </p>
      </th>
      <td>
        <p>I would be very happy to receive constructive feedback. I truly believe in a positive feedback culture and I can't stress enough the importance of it.</p>
        <p>I am sharing here some of my wishes for our feedback sessions:</p>
        <ul>
          <li>1-on-1 meeting</li>
          <li>Share with me the purpose of the feedback</li>
          <li>Focus on performance and facts, not personal traits</li>
          <li>Ensure a neutral environment</li>
          <li>Set up a meeting</li>
        </ul>
      </td>
    </tr>
    <tr>
      <th>
        <p>
          <strong>Things I need</strong>
        </p>
      </th>
      <td>
        <ul>
          <li>
            <span style="color: rgb(32,33,36);">Openness</span>
          </li>
          <li>
            <span style="color: rgb(32,33,36);">Transparency</span>
          </li>
          <li>
            <span style="color: rgb(32,33,36);">Respect</span>
          </li>
          <li>
            <span style="color: rgb(32,33,36);">Empathy</span>
          </li>
        </ul>
      </td>
    </tr>
    <tr>
      <th>
        <p>
          <strong>How I learn best</strong>
        </p>
      </th>
      <td>
        <ul>
          <li>
            <span style="color: rgb(32,33,36);">Doing pair programming / working</span>
          </li>
          <li>
            <span style="color: rgb(32,33,36);">Focusing on a topic and avoid multitasking</span>
          </li>
          <li>Making my health your No. 1 priority</li>
          <li>
            <span style="color: rgb(32,33,36);">Getting constructive Feedback</span>
          </li>
          <li>
            <span style="color: rgb(32,33,36);">Reading books</span>
          </li>
          <li>
            <span style="color: rgb(32,33,36);">Doing retrospectives</span>
          </li>
        </ul>
      </td>
    </tr>
    <tr>
      <th>
        <p>
          <strong>Things I struggle with</strong>
        </p>
      </th>
      <td>
        <ul>
          <li>
            <span style="color: rgb(32,33,36);">I don't like wasting time</span>
          </li>
          <li>
            <span style="color: rgb(32,33,36);">I am impatient when I attend a not well-structured meeting</span>
          </li>
          <li>
            <span style="color: rgb(32,33,36);">
              <span style="color: rgb(29,42,87);">I don't like pep talks</span>
            </span>
          </li>
        </ul>
      </td>
    </tr>
    <tr>
      <th>
        <p>
          <strong>Things I love</strong>
        </p>
      </th>
      <td>
        <ul>
          <li>
            <span style="color: rgb(32,33,36);">Achieve goals</span>
          </li>
          <li>
            <span style="color: rgb(32,33,36);">Have fun while reaching goals</span>
          </li>
          <li>
            <span style="color: rgb(32,33,36);">Work in a happy environment and connect with colleagues</span>
          </li>
          <li>
            <span style="color: rgb(32,33,36);">Support other developers</span>
          </li>
        </ul>
      </td>
      <td>
        <p>
          <br/>
        </p>
      </td>
    </tr>
    <tr>
      <th>
        <p>
          <strong>If I were a meme, I would be...</strong>
        </p>
      </th>
      <td>
        <p><img alt="'This is fine' meme. A dog is drinking a coffee in a room full of flames and he is reassuring itself that everything is fine." src="https://dev-to-uploads.s3.amazonaws.com/uploads/articles/hkn8z9pc7y648efjkts8.jpg" />
        </p>
      </td>
    </tr>
    <tr>
      <th>
        <p>
          <strong>My favorite saying</strong>
        </p>
      </th>
      <td>
        <p>I really like the "Retrospective Prime Directive":</p>
        <p>"Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand."</p>
        <p>
          <em>
            <span style="color: rgb(0,0,0);">Norm Kerth</span>
          </em>
          <br/>
          <em>Project Retrospectives: A Handbook for Team Review</em>
        </p>
      </td>
    </tr>
    <tr>
      <th>
        <p>
          <strong>Other things I want you to know about me</strong>
        </p>
      </th>
      <td>
        <p>I run a <a href="https://www.codejourneys.org">free learning community for developers</a>.</p>
        <p>I am volunteering as a mentor.</p>
      </td>
    </tr>
  </tbody>
</table>
</small> 

<hr />

## What about your "User Manual"?

- Do you have one?
- Would you like to have one?
- Would you like to share your User Manual here?

If you need support to create one, feel free to write me.

I'd love to hear your feedback!

<hr />

(Cover foto credits: https://pixabay.com/)