Fin Intercom vs GaliChat - The Best AI Assistant for your Business
Tags: ai, automation
Published: 2024-07-10 09:50:14

[GaliChat](https://www.galichat.com/) and [Intercom's Fin](https://www.intercom.com/drlp/ai-chatbot) are **two AI-powered chatbots built to ease customer support by providing automated and accurate responses to user queries.**

While both are based on advanced AI language models, they differ in their specific features, customization options, and integration capabilities.

## ⚙️ Chatbot Setup

**GaliChat** has a quick and user-friendly setup process, with only three simple steps to get the chatbot up and running on a website. 

![galichat setup](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/o8lj20kpm6caty5mho9s.png)
###### _[Source](https://www.galichat.com/)_

Users can add their website links or files, train the chatbot with their relevant data (knowledge center, documentation, internal information, training notes), and integrate it into their website.

![galichat training chatbot](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/8x0kizvbd36xzjaenp26.png)
###### _[Source](https://www.galichat.com/)_

This no-code approach helps businesses to deploy a custom chatbot in just minutes. 

In contrast, setting up **Intercom's Fin** may involve a more complex process, as it relies on integrating with Intercom's existing tools and workflows. 

![fin setup](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/w14sm8wndqqiy433gy3l.png)
###### _[Source](https://www.intercom.com/help/en/articles/7120684-fin-ai-agent-explained)_

While Fin uses Intercom's customer data and knowledge base, it may require additional setup time in comparison with GaliChat's streamlined approach.

##  🤝 Integrations

**Fin** integrates with Intercom’s suite of tools, including inbox, ticketing, messenger, and reporting tools, ensuring a more complete and unified experience for support teams and customers. 

![fin integrations](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/j0g28cc3e5yka57bnecu.png)
###### _[Source](https://www.intercom.com/help/en/articles/7120684-fin-ai-agent-explained)_

Fin also features omnichannel conversations across email, phone, live chat, SMS, WhatsApp, Facebook, and Instagram, all routed to a single inbox for efficient prioritization and resolution.

Known for its simplicity, **GaliChat** does not currently support other integrations as it addresses to businesses who are looking for a simple but functional AI website chatbot.

## 🎨 Chatbot Customization Options

In terms of functionality, **GaliChat** provides a no-code platform that helps businesses quickly set up an AI chatbot customized to their specific needs, which can be trained on the company's own website data and content. This allows for highly personalized interactions and accurate responses to customer questions. 

![gali customization](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/a29rmxnnl0nommsrxkwe.png)
###### _[Source](https://www.galichat.com/)_

In terms of branding, GaliChat can also be customized to match the company’s brand and differentiate it from competitors. Users can personalize the chatbot's appearance, including changing its name and icon, and customize the messenger interface.


**Fin AI Agent** offers even more customization options to align with brand identity.  The platform allows for customizing Fin's behavior through Workflows, enabling businesses to set specific audience targeting, configure auto-close parameters, and customize closing messages. 

![fin customization](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/0l0rflbw2dx1z8a6129i.png)
###### _[Source](https://www.intercom.com/help/en/articles/7837525-customizing-fin-ai-agent-in-the-messenger)_

Additionally, Fin provides control over content sources, allowing users to specify whether they should use only custom answers or blend them with AI-generated responses. 

## 🗣 Multilingual Support

**GaliChat** offers multilingual support, being capable of understanding and responding in over 50 languages. This makes it perfect for businesses with a global customer base.


![Image description](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/m7vwnr70h6w2b57f6rks.png)
###### _[Source](https://www.galichat.com/)_
**Intercom's Fin** also provides multilingual capabilities, though the exact number of supported languages is not specified. Intercom recommends creating separate help center articles and chat flows for each language, which can be a bit more time-consuming to set up and maintain compared to GaliChat's more streamlined approach. 

## 💰 Pricing

Galichat.com offers a pricing model that is more budget-friendly, appealing to small and medium-sized enterprises with its affordable rates and scalable options. 


![galichat pricing](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/bla2xnru6mbj6a3eesqi.png)

In contrast, Intercom's Fin, while providing a more comprehensive suite of advanced features such as sophisticated automation and analytics, tends to come at a higher price point. 

![fin intercom pricing](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/kslfq651po7ovykni6by.png)