Top 5 Reasons to Consider AI Chatbots for Your Business during Lockdown 2020
Published: 2020-07-09 18:38:08




Amid this lockdown, uncertainty has spread globally, and we are practicing an enforced work-from-home and remote work with lesser resources at hand. Due to the ongoing lockdown, most of the businesses are facing hardships to get adopted to the new work-from-home culture. During this time, the importance of having coordinated, coherent, and fast-response team is growing. During these times, technologies like AI Chatbots are coming to the rescue! It's quite important to be abreast with technology to achieve ease of doing business in this current scenario. Let's explore some of the Benefits of AI Chatbots and how it can help businesses like yours:


1. 24/7 Query Resolution
Chatbots acts as a personal assistant and can be a game-changer. Chatbots can answer 80% of the customers' standard questions as per a recent survey. Maintaining a 24/7 response mode brings continuous communication between the seller and the customer that engages the customers and helps in converting more leads as well. As per a survey, the Fast-Response system increases the customers' engagement level with the business and increases the retention rate by 65%. They act as a Virtual Assistant for your business and can be developed for your websites, SMS, Facebook, and for WhatsApp profile, to generate automated responses using pre-defined keywords, Q&A, product lists, etc. to keep the customers engaged.

2. Personalization and Sentimental Analysis
AI-Powered Bots delivers a much more personalized experience than customer service specialists as they evaluate different suggestions to personalize the sentiments associated and texts. They access the history of the interactions of the customers with the company to deliver a personalized solution to the queries of the customers. More than 50% of the customers expect a business to respond to the queries 24/7. It works as an extension like your customer service in the organization. It attends to the customers' specific needs and let them know that they are valued without language being a bar.


3. Hiring and HR Processes
AI bots work as a virtual assistant manager for your business and automate the processes to increase the productivity of the HR team. They work closely with your Human Resources Team and provide them a helping hand to manage their tasks and improve the productivity of employees as well. Organizations that use Automated Bots saves 74% of their recruitment marketing efforts, retainment, and their budget! They work as a virtual assistant and make the recruiting cycle shorter and more effective by regulating the doubts of candidates seamlessly. They deliver a proactive conversational experience and can address the common employee queries as well.


4. Economical and Fast 
Talk bots are powered by Advanced AI technologies and have the ability to improve the efficacy and productivity of the workers in businesses. A recent survey said that Operational Bots can cut the Budgetary costs by up to 30%. It provides quick answers and solutions to the customers' queries as well with a single click. Hence, these chatbots reduce operational costs, manpower requirements, and time management. This allows the businesses to have engaging conversations with the customers without the need for hiring additional staff as well. It is one of the prime Benefits of AI Chatbots deployment in your organization. 

5. Availablity on multiple Platforms
Customers do not want a business to be on one platform only. They are also excited about shopping with those brands which are available on platforms like Whatsapp, Facebook, etc. 77% of buyers in a survey said that they trust chatbots as a way to interact with the businesses, hence leading to increased engagement. AIs are cost-effective compared to traditional channels like live chat and call centers. Deploying an AI-enabled bot to your business website will allow you to support your buyers more efficiently.


Nhance is a platform to build bots for several mediums, i.e. for your Website, Facebook Messenger, SMS-based, and various other platforms. You don’t need any programming skills to build a bot with Nhance.

Visit https://www.nhancenow.com/businessbots/ to learn more.