Jira: filters and email notifications about tickets
Tags: agile, todayilearned, productivity
Published: 2020-05-10 06:10:16

---
title: Jira: filters and email notifications about tickets
published: true
date: 2020-05-10 06:02:55 UTC
tags: agile,todayilearned,productivity
canonical_url: https://rtfm.co.ua/en/jira-filters-and-email-notifications-about-tickets/
---

![](https://rtfm.co.ua/wp-content/uploads/2020/05/jira.png)Last time I’ve started more working with Jira and got to know some nice and useful features.

One of them is the ability to get email notifications about current/future tickets.

So, a ticket has the _Due Date_ field. By our processes – developers will sate a date here when they are expecting the task to be done by my devops-team.

Such tickets are placed to a dedicated “Fixed date” column to be visually more noticeable in a Kanban board:

[![](https://rtfm.co.ua/wp-content/uploads/2020/05/Screenshot_20200510_082256-1.png "Jira: фильтры и почтовые уведомления о тикетах")](https://rtfm.co.ua/wp-content/uploads/2020/05/Screenshot_20200510_082256-1.png)

The problem here is the fact, that in this column we will have tickets only in the ToDo status, but while such a task still in the Backlog – we will don’t see it until will go directly to the Backlog board.

So, what I want to have is to get a daily email notification with a list of such tickets that weren’t taken in action and wasn’t moved to the ToDo.

Let’s use search filters with the [JQL](https://confluence.atlassian.com/jirasoftware/blog/2015/06/search-jira-like-a-boss-with-jql) and the [Subscriptions](https://confluence.atlassian.com/jiracoreserver073/working-with-search-results-861257284.html) feature of the Jita software.

Go to the _Search – Advanced search_:

[![](https://rtfm.co.ua/wp-content/uploads/2020/05/Screenshot_20200510_080646-1.png "Jira: фильтры и почтовые уведомления о тикетах")](https://rtfm.co.ua/wp-content/uploads/2020/05/Screenshot_20200510_080646-1.png)

[![](https://rtfm.co.ua/wp-content/uploads/2020/05/Screenshot_20200510_080613.png "Jira: фильтры и почтовые уведомления о тикетах")](https://rtfm.co.ua/wp-content/uploads/2020/05/Screenshot_20200510_080613.png)

Switch to the JQL:

[![](https://rtfm.co.ua/wp-content/uploads/2020/05/Screenshot_20200510_081330.png)](https://rtfm.co.ua/wp-content/uploads/2020/05/Screenshot_20200510_081330.png)

Let’s think about the filer:

- the _Component_ field of a ticket must be _DevOps_ (it used by us and developers to make tickets visible on the devops-team boards)
- a ticket has to have _Due Date _field filled
- a ticket has either _Backlog_ or _Dev backlog_ staus

As a result, I have the next filter’s query:

```
component = DevOps AND duedate is not EMPTY AND status in (Backlog, "Dev Backlog")
```

Make search:

[![](https://rtfm.co.ua/wp-content/uploads/2020/05/Screenshot_20200510_081539.png "Jira: фильтры и почтовые уведомления о тикетах")](https://rtfm.co.ua/wp-content/uploads/2020/05/Screenshot_20200510_081539.png)

Save the filter – _Save as_:

[![](https://rtfm.co.ua/wp-content/uploads/2020/05/Screenshot_20200510_081619.png "Jira: фильтры и почтовые уведомления о тикетах")](https://rtfm.co.ua/wp-content/uploads/2020/05/Screenshot_20200510_081619.png)

Go to the _Details_ and configure a _New subscription_:

[![](https://rtfm.co.ua/wp-content/uploads/2020/05/Screenshot_20200510_081713-1.png "Jira: фильтры и почтовые уведомления о тикетах")](https://rtfm.co.ua/wp-content/uploads/2020/05/Screenshot_20200510_081713-1.png)

Set recipients, frequency, and time to send an email:

[![](https://rtfm.co.ua/wp-content/uploads/2020/05/Screenshot_20200510_081747.png "Jira: фильтры и почтовые уведомления о тикетах")](https://rtfm.co.ua/wp-content/uploads/2020/05/Screenshot_20200510_081747.png)

Done.

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