IM Needs an Inbox
Published: 2020-11-03 12:43:06

---
title: IM Needs an Inbox
published: true
date: 2020-09-18 22:47:00 UTC
tags: 
canonical_url: https://kevincox.ca/2020/09/18/im-needs-an-inbox/
---

<main><p>I’ve used Slack at a couple of companies, from 2015 to now in 2020 as well as minimally for personal uses. In that time my opinion has been fairly consistent. I don’t like Slack. There are a number of reasons for this, from superficial reasons such as the fact that their “share” button looks like a “reply” button, to more “power user” reasons such as the minimal control over how I read, receive and get notified about messages. However at the end of the day the primary reason I don’t like Slack is that it has no inbox.</p>

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<p>When I say inbox I mean a list of things that I haven’t handled yet. Slack tracks your “unread” messages, but reading a message isn’t the same and dealing with in. In Slack once you have read a message it is removed from your unread and unless you remember it, or happen to be browsing the channel that it is in you will never see it again.</p>

<p>This “done by default” logic means that I regularly fail to act upon important messages. Maybe I am checking slack minutes before a meeting and don’t have time to respond, or don’t have time to perform the required task. In this case I still need to take explicit action in order to retain that message. (Either making as unread, or asking Slackbot to remind me.) If I was dilligent it would work, but there is always something to distract you, and so I will continue to miss messages.</p>

<p>This problem isn’t unique to Slack, it is present in just about all <abbr title="Instant Messaging">IM</abbr> clients. In my opinion it makes them unsutiable for important communication.</p>

<p>I guess what I am saying is… if you email me I will respond, but if you send an <abbr title="Instant Messaging">IM</abbr> you might want to follow up after a day or two to make sure I didn’t miss your message.</p>