Why Companies are Choosing to Outsource Their NOC
Tags: devops, aws
Published: 2020-01-15 09:06:39

<span style="font-weight: 400;"><a href="https://www.romexsoft.com/blog/it-outsourcing-trends/">It Outsourcing</a>. It's a "thing." And it's proving to be highly advantageous to businesses that need access to a variety of top talent sans the hiring hassle. Outsourcing app/web development, business processes (BPO) and/or infrastructure maintenance has become ‘business as usual' for a lot of companies. But there's a newer acronym in the outsourcing space – NOC outsourcing. </span>
<h2><span style="font-weight: 400;">What is NOC? </span></h2>
<span style="font-weight: 400;">NOC stands for </span><b>Network Operating Center</b><span style="font-weight: 400;"> – a typically internal IT function that comprises all of the activities, aimed at maintaining smooth infrastructure, systems, and network operations. </span>

<span style="font-weight: 400;">For managed IT services providers (MSPs) ensuring top NOC performance is non-optional. Otherwise, you risk losing your business due to breached SLAs. But as we all know, things can go awry with remote monitoring and management (RMM) software at any time of day or night. This often means placing your team members  "on-call" during non-working hours – not the best ‘perk' for employees, right? Besides, ensuring seamless NOC services provisioning 24/7/365 is costly. </span>

<img class="alignnone wp-image-8925 size-large" src="https://www.romexsoft.com/wp-content/uploads/2019/09/screenshot-www.terena.org-2019.09.05-18_02_37-1-min-1024x470-1-1-1024x470.png" alt="outsource NOC services " width="1024" height="470" />

<span style="font-weight: 400;">Source: </span><span style="font-weight: 400;">TF NOC Survey Report </span>

<span style="font-weight: 400;">As a result, a lot of businesses are now engaging with dedicated NOCaaS providers. And this outsourcing trend makes perfect sense for several other reasons beyond continuous support.</span>
<h2><span style="font-weight: 400;">The Benefits of Adopting NOCaaS</span></h2>
<span style="font-weight: 400;">First and foremost, all businesses, no matter what the size, understand the key role that their NOC plays in all of their functions. Proper operations mean stability, solid and consistent functionality, and security through continuous monitoring and maintenance of IT infrastructure. </span>

<span style="font-weight: 400;">But when that infrastructure is moving to the cloud, even in increments, the monitoring and maintenance must change too. It’s not that you are giving up control, so much as it is you need to put into place an NOC that is compatible with that migration. And outsourcing that function has some clear advantages:</span>
<h3><span style="font-weight: 400; font-size: 20px;">1. Financial Considerations</span></h3>
<span style="font-weight: 400;">There is a continuous flow of new monitoring tools that are developed in response to new potential threats and issues. Such tools can be a big budget expense, not to mention the training that in-house tech staff must take to use them. Especially for small to mid-sized companies, these costs cannot often be anticipated and are hard to budget for. Outlays for setting up an initial in-house NOC environment are a big cost too. Outsourced NOC, on the other hand,  is a known expense that can be budgeted for in advance. </span>

<span style="font-weight: 400;">And if you hire new employees for your NOC functions, you understand the cost. If you don't increase staff, then you are training existing staff and pulling them from other work. And, of course, when an issue arises, it's "all hands on deck," if it is a big event. And there really is no choice here. IT functions have to operate smoothly if everyone in the organization is to be able to perform their tasks. </span>
<h3><span style="font-weight: 400; font-size: 20px;"> 2. Better Business Focus</span></h3>
<span style="font-weight: 400;">You run a business. You want to grow and develop new products and services. This means that you have projects that will necessarily involve your in-house IT staff. If they have to spend time chasing issues, they must take their focus off business functions and solve problems instead. </span>

<span style="font-weight: 400;">When you decide to use a managed service provider that focuses only on NOC, then it has the tools, expertise, and processes to deliver what you need. It's the only thing they do, and that's a big plus for you. Their alerts, their response times, and proactive support that they have in place to serve you all mean reductions in downtime when issues do arise. </span>
<h3><span style="font-weight: 400; font-size: 20px;">3. Improved Security and Compliance</span></h3>
<span style="font-weight: 400;">Engaging an experienced NOC as a service provider means that all the security liabilities become their primary concern. That’s a good thing, they already have the talent, tools, and technologies to maintain the highest security standards. You, on the other hand, will not have to continuously allocate time and resources to day-to-day security ‘housekeeping’, and re-assign your staff to more important matters.</span>

<span style="font-weight: 400;">The same goes for ensuring compliance with the ever-changing regulations in terms of customer data privacy and storage rules. You won’t need to invest in staff training and infrastructure changes to tick all the regulatory boxes. </span>
<h3><span style="font-weight: 400; font-size: 20px;">4. Higher SLA Levels and Less Downtime </span></h3>
<span style="font-weight: 400;">Network monitoring is a complex, multi-facet process that often has plenty of uncharted loops. For businesses, this means that their attention constantly must be spanned across various ends. Otherwise, they risk missing a major issue, resulting in costly downtime and breaches service levels. </span>

<span style="font-weight: 400;">When you choose to outsource network infrastructure monitoring you gain several advantages at once:</span>
<ul>
 	<li style="font-weight: 400;"><span style="font-weight: 400;">Scalable access to resources</span></li>
 	<li style="font-weight: 400;"><span style="font-weight: 400;">On-demand access to an expert team with NOC skill sets, who can automate and orchestrate your NOC setup. </span></li>
 	<li style="font-weight: 400;"><span style="font-weight: 400;">Round-the-clock support, ensuring that your operations are smooth at any time.</span></li>
</ul>
More read: <a href="https://www.romexsoft.com/blog/benefits-of-aws-cloud/">The Definitive Benefits of AWS Cloud Adoption</a>
<h2><span style="font-weight: 400;">How to Get Started with Outsourcing NOC Services </span></h2>
<span style="font-weight: 400;">One of the biggest concerns as businesses considers NOC outsourcing is a certain loss of control. This is a natural reaction, especially when proprietary infrastructure is in place that must be securely protected. And you are turning over a key business function to an “outsider.”</span>

<span style="font-weight: 400;">Obviously, your key task will be finding the right outsourced NOC provider who can meet all of your current and projected future needs. You will need to contact several and interview them. When assessing a potential managed services provider, ensure that they:</span>
<ul>
 	<li style="font-weight: 400;"><span style="font-weight: 400;">Use the latest RMM tools for NOC services delivery. Ensure that those integrate with your proprietory Professional Services Automation (PSA) platform. </span></li>
 	<li style="font-weight: 400;"><span style="font-weight: 400;">Provide regular reports (including in real-time).</span></li>
 	<li style="font-weight: 400;"><span style="font-weight: 400;">Possess relevant certifications and regularly host upskilling programs for employees. </span></li>
 	<li style="font-weight: 400;"><span style="font-weight: 400;">Have robust security practices in place. </span></li>
 	<li style="font-weight: 400;"><span style="font-weight: 400;">Have high SLA levels. </span></li>
</ul>
<span style="font-weight: 400;">Speaking of the latter...</span>

More read: <a href="https://www.romexsoft.com/blog/in-house-vs-managed-it-support/">In-House vs. Managed IT Support</a>, <a href="https://www.romexsoft.com/blog/step-by-step-guide-to-developing-a-disaster-recovery-plan-with-aws/">AWS Backup and Disaster Recovery Plan</a>

<span style="font-weight: 400; font-size: 20px;">Get a Service Level Agreement Early On </span>

<span style="font-weight: 400;">You need to have some key discussions among your IT staff related to the types of NOC services that will be most critical, the response times you need, and all of the specific services that an outsourced NOC provider must promise. When you get a solid SLA, the expectations are spelled out up front, and there will be little "wiggle room" down the road. This serves to mitigate any potential issues that could arise. </span>

<span style="font-weight: 400; font-size: 20px;">Level of Control</span>

<span style="font-weight: 400;">This can all be negotiated, of course. How much control do you want to give your NOC provider and how much information do you want to receive as issues are identified and resolved? An experienced and professional provider will be flexible and offer an array of shared responsibility options, according to what you want. You have desired levels of involvement – make sure these are honored. And as you scale, and as your level of trust in your NOC provider grows, these things may easily be re-negotiated.</span>

<span style="font-weight: 400; font-size: 20px;">Consider Your Options</span>

<span style="font-weight: 400;">NOC and NOCaaS are great options for businesses that have limited in-house IT resources and need those resources for business functions and growth. And just like many other services are now being outsourced, it makes sense to look seriously at outsourcing NOC too. If you find the right provider, you can determine the level and control you want and develop a partnership that will relieve your internal IT staff of a function that can be both time-consuming and stressful.</span>

DevOps support
There is a fine margin of difference between DevOps Support and NOC services.The main advantage of <a href="https://www.romexsoft.com/devops-services/">DevOps services</a> is not just monitoring, but a quick fix for server problems

<span style="font-weight: 400;">At Romexsoft, you will find the expertise and the flexibility you want in a <a href="https://www.romexsoft.com/devops-support/">DevOps support provider</a>. 

Original article: <a href="https://www.romexsoft.com/blog/what-is-noc/">What is NOC</a>