Printing Dev FAQs
Published: 2020-09-10 08:59:15

#General Questions#
**Can I place an order over the phone?**
At Printing Digital we only accept online orders however if you have any enquiries or issues with placing an order give us a call and we will make sure that a member of our team will walk you through the whole process.

**What are your working hours?**
We are open for collection Monday through Friday between 10am and 6pm. Outside our working hours you may always fill in our [contact form](www.printingnewyork.com/stand-up-pouches/) and we will come back to you the next business day.

**Where are your printing shops located?**
We offer two locations in the heart of New York. Check which one is the most convenient – SOHO neighborhood of Manhattan or Bensonhurst Brooklyn. Both our offices are easily accessible by subway and car.

**What payment methods do you offer?**
All the payments are quick, secure and convenient to ensure the best possible service. You can choose between the following payment methods :

Credit card using Stripe payment gateway. Use your Visa or MasterCard to pay safely online. After placing your order you will be automatically redirected to our partner’s website where you will be able to enter your credit card details. The card will be charged in the moment of payment.
PayPal using your MasterCard, Maestro, Visa, Visa Electron or Direct Debit.

More information at [Printing New York](www.printingnewyork.com/same-day-printing/)

#Orders#
**I can’t find the product I’d like to order on your page.**
If you can’t find the product you would like to order, fill in our contact form with the details of your project or call us and talk to one of our professional print staff. We will get back to you with a quote for your custom order within 72 hours. We offer custom folding, die cut’s, PMS colors and much more.

**Is it possible to cancel my order?**
At Printing Digital we guarantee top quality print with short turnarounds. The moment you submit your artwork, the files are sent in to preflight and placed on to plating, where the printing process begins.  This is why the placed orders cannot be cancelled and the sales are final. If you have not uploaded the files you can cancel the order – be sure you call us and talk to one of our professional print staff as we do not accept e-mails for changing or cancelling orders.

**When will I receive an invoice?**
The invoice will be send to you via email once your order has been submitted. If you’d like to look up your old orders and invoices log into your account on our website.

**Can I track my order?**
Yes. In order to track your order log into [your account](gorillaprinting.com) and look up the shipping details. 

**What can I do if the quality of print didn't fulfill my expectations?**
It is very important for us to make sure that each of our clients is satisfied with our work. We print the best quality products at low prices and with short turnarounds, however if our product doesn’t satisfy you please contact us directly or by filling in the contact form.

Please note that obvious defects must be reported within a period of two weeks from receipt of goods..

More information at [Gorilla Printing](gorillaprinting.com/construction-signs/)