Microsoft Azure Support Plans Basics
Tags: webdev, tutorial, beginners, azure
Published: 2022-02-01 23:22:59

---
title: Microsoft Azure Support Plans Basics
published: true
date: 2021-06-16 00:00:00 UTC
tags: webdev,tutorial,beginners,azure
canonical_url: https://www.rupeshtiwari.com/microsoft-azure-support-plans-basics/
---

> Microsoft offers 6 kinds of support plans. In this article lets quickly check them out.

- Basic
- Developer
- Standard
- Professional Direct
- Premier
- Unified

Support tickets can be created from the Azure portal.

You can create 3 types of tickets:

- Severity A (Critical business impact)
- Severity B (Medium priority)
- Severity C (Low priority)

## Basic Support

This is a free support for every Microsoft Azure customers. No support for any issues tickets.

## Developer Support

- This is for non-production or trial environments.
- You can raise only severity **C** tickets and it will be resolved within **8** business hours.
- You will get support for Non-Microsoft technologies running on Azure like Linux.

## Standard Support

- For production workloads and environments
- You will get support for Non-Microsoft technologies running on Azure like Linux.
- Severity **A** tickets resolved within **1** Business hours
- Severity **B** tickets resolved within **4** Business hours
- Severity **C** tickets resolved within **8** Business hours

## Professional Direct

- For Business Critical environments
- You will get support for Non-Microsoft technologies running on Azure like Linux.
- Escalation management
- Support API
- Advisory services (Guidance based on best practices )
- Pooled service account management (Microsoft dedicated pooled team)
- Severity **A** tickets resolved within **1** Business hours
- Severity **B** tickets resolved within **2** Business hours
- Severity **C** tickets resolved within **4** Business hours

## Enterprise Support

### Premier Support for Partners

- For Microsoft partners
- You will get **onsite** support from Microsoft Engineers.

[Download what’s included in Premier Support](https://assetsprod.microsoft.com/mpn/en-us/microsoft-premier-support-for-partners-to-partner-brochure.pdf)

### Premier Support for Enterprise

- 24/7 support with service hub.
- onsite and remote support for all Microsoft products

[Download the entire benefits of Premier support for enterprise](https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RE4z9ba)

### Unified Support

- This is the highest level of support beyond Premier Support
- You get dedicated help from Microsoft Account Team
- 24/7 support.

## Knowledge Check 👨‍🏫

**Question:** What is the response time for the Standard support package if you have a critical business impact (severity A) issue?   
**Correct Answer:** within 1 business hour

**Question:** If a customer purchased the Premier Azure support plan, do they receive onsite support?   
**Correct Answer:** yes

**Question:** If a customer purchased the Developer Azure support plan, do they receive support for non-Microsoft technologies that run on Azure platforms, like Linux?   
**Correct Answer:** no

## References

Please dive deeper and click on below links to learn more about the support plan offered by Microsoft Azure team.

- [Compare all Microsoft Support Plans](https://azure.microsoft.com/en-us/support/plans/)
- [Premier Support for Partners](https://partner.microsoft.com/en-US/support/microsoft-services-premier-support)
- [Unified Support](https://www.microsoft.com/en-us/msservices/unified-support-solutions?activetab=pivot1%3aprimaryr4)

* * *

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