Send a message to Microsoft Teams about the ServiceNow incident update
Tags: servicenow, microsoft, teams, integration
Published: 2021-04-07 08:53:02

---
title: Send a message to Microsoft Teams about the ServiceNow incident update
published: true
date: 2021-03-08 09:22:07 UTC
tags: #servicenow, #microsoft, #teams, #integration
canonical_url: https://tech.forums.softwareag.com/t/send-a-message-to-microsoft-teams-about-the-servicenow-incident-update/239483
---

## Summary:

This article describes one business use case integration that will send a message to the **Microsoft Teams** channel for every record updated in the **ServiceNow** incident table.

## Prerequisites:

• Active **Microsoft Teams** and **ServiceNow** accounts.

• Active [webMethods.io](http://webMethods.io) Integration tenant.

## Contents:

Send a message in the **Microsoft Teams** channel for every record updated in the **ServiceNow** Incident table.

## Steps:

1. Login to [webMethods.io](http://webMethods.io) Integration tenant.

2. Create a workflow.

3. Click the **Settings**.[![Sync Microsoft Teams to Service Now](https://github.com/webMethods-Connectors/webMethodsio-Connectors-Examples/raw/master/Send%20Message%20To%20Microsoft%20Teams%20For%20ServiceNow%20Incident%20Updates/Images/1.png)](https://github.com/webMethods-Connectors/webMethodsio-Connectors-Examples/blob/master/Send%20Message%20To%20Microsoft%20Teams%20For%20ServiceNow%20Incident%20Updates/Images/1.png)

4. Select the **ServiceNow** trigger from the available list of triggers.

5. Select and edit the trigger for **New Incident: Record Updated in Table**.[![Sync Microsoft Teams to Service Now](https://github.com/webMethods-Connectors/webMethodsio-Connectors-Examples/raw/master/Send%20Message%20To%20Microsoft%20Teams%20For%20ServiceNow%20Incident%20Updates/Images/2.png)](https://github.com/webMethods-Connectors/webMethodsio-Connectors-Examples/blob/master/Send%20Message%20To%20Microsoft%20Teams%20For%20ServiceNow%20Incident%20Updates/Images/2.png)

6. Create a Connection for **ServiceNow** and then select **Record Updated in Table** as the **Select Trigger** and the **Table Name**.

7. Click **Save**. Skip testing the trigger and then click **Done**.[![Sync Microsoft Teams to Service Now](https://github.com/webMethods-Connectors/webMethodsio-Connectors-Examples/raw/master/Send%20Message%20To%20Microsoft%20Teams%20For%20ServiceNow%20Incident%20Updates/Images/3.png)](https://github.com/webMethods-Connectors/webMethodsio-Connectors-Examples/blob/master/Send%20Message%20To%20Microsoft%20Teams%20For%20ServiceNow%20Incident%20Updates/Images/3.png)

8. Drag and drop **Microsoft Teams** Connector from the app menu, then click the **Settings**.

9. Select **Send Message** action from the available list of actions.

10. Click the **+** icon to create a Connection for **Microsoft Teams**.  
**Note:** _It supports both default and manual authorization. Choose **(Or)** option to create and configure the account manually._ [![Sync Microsoft Teams to Service Now](https://github.com/webMethods-Connectors/webMethodsio-Connectors-Examples/raw/master/Send%20Message%20To%20Microsoft%20Teams%20For%20ServiceNow%20Incident%20Updates/Images/4.png)](https://github.com/webMethods-Connectors/webMethodsio-Connectors-Examples/blob/master/Send%20Message%20To%20Microsoft%20Teams%20For%20ServiceNow%20Incident%20Updates/Images/4.png)

11. Click **Next** , then, select **Teams Id** and **Channel Id** where the message should be sent. Map the **ServiceNow** incident number or state.  
A sample message could be **INC001122 has been updated. Current State: Open**.[![Sync Microsoft Teams to Service Now](https://github.com/webMethods-Connectors/webMethodsio-Connectors-Examples/raw/master/Send%20Message%20To%20Microsoft%20Teams%20For%20ServiceNow%20Incident%20Updates/Images/5.png)](https://github.com/webMethods-Connectors/webMethodsio-Connectors-Examples/blob/master/Send%20Message%20To%20Microsoft%20Teams%20For%20ServiceNow%20Incident%20Updates/Images/5.png)

12. Select **Next** , followed by **Done** on the next screen.[![Sync Microsoft Teams to Service Now](https://github.com/webMethods-Connectors/webMethodsio-Connectors-Examples/raw/master/Send%20Message%20To%20Microsoft%20Teams%20For%20ServiceNow%20Incident%20Updates/Images/6.png)](https://github.com/webMethods-Connectors/webMethodsio-Connectors-Examples/blob/master/Send%20Message%20To%20Microsoft%20Teams%20For%20ServiceNow%20Incident%20Updates/Images/6.png)

13. Update incident from the incident table in **ServiceNow**.[![Sync Microsoft Teams to Service Now](https://github.com/webMethods-Connectors/webMethodsio-Connectors-Examples/raw/master/Send%20Message%20To%20Microsoft%20Teams%20For%20ServiceNow%20Incident%20Updates/Images/7.png)](https://github.com/webMethods-Connectors/webMethodsio-Connectors-Examples/blob/master/Send%20Message%20To%20Microsoft%20Teams%20For%20ServiceNow%20Incident%20Updates/Images/7.png)

14. Within 5 minutes the trigger will execute, showing the message below. The same message will be posted to the mentioned **Microsoft Teams** channel.[![Sync Microsoft Teams to Service Now](https://github.com/webMethods-Connectors/webMethodsio-Connectors-Examples/raw/master/Send%20Message%20To%20Microsoft%20Teams%20For%20ServiceNow%20Incident%20Updates/Images/8.png)](https://github.com/webMethods-Connectors/webMethodsio-Connectors-Examples/blob/master/Send%20Message%20To%20Microsoft%20Teams%20For%20ServiceNow%20Incident%20Updates/Images/8.png)

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