What are Microsoft Power Virtual Agents Implementation
Published: 2020-11-16 05:50:33

Modern business is changing, employee and customer expectations are shifting – both from an added-value perspective. Teams want to minimize repeated tasks and consumers want to quickly self-service if they can.

Simply create and maintain intelligent chatbots without having to code. Microsoft Power Virtual Agents Implementation ables you to engage conversationally with your customers and employees.

Over the last few years, chatbots have become increasingly popular as an answer to these demands, with enhancements developed along the way.

Power Virtual Agents tool, a new no-code needed for building chatbots that’s part of the company’s Power Platform, which also contains the Microsoft Flow automation tool, which is being renamed to Power Automate today, and Power BI.

Built on top of Azure’s existing AI smarts and tools for building bots, Microsoft Power Virtual Agents Implementation promises to make building a chatbot almost as easy as writing a Word document. With this, anyone within an organization could build a bot that walks a new employee through the onboarding experience.

BENEFITS – Microsoft Power Virtual Agents

1- EMPOWER YOUR TEAMS TO EASILY CREATE VIRTUAL AGENTS

Create powerful chatbots by using a guided, no-code graphical interface, no AI expertise needed.

2- REDUCE OPERATIONAL COSTS

Automate common inquiries and freeing human agent time to deal with more complex issues.

 3- IMPROVE CUSTOMER SATISFACTION AND LOYALTY

Empower customers to self-help and resolve issues quickly 24/7 using rich personalized bot conversations.

4- MEASURE AND IMPROVE PERFORMANCE AND ACCURACY

Monitor and continuously improve chatbot performance using AI and data-driven insights available in your dashboard.

5-  CONNECT AND DRIVE ACTION OF YOUR CHATBOTS

Integrate Power Virtual Agents with the products and services you use every day using hundreds of prebuilt connectors, by building custom workflows using Power Automate, or creating complex scenarios with Microsoft Bot Framework.

6-  EXTEND POWER VIRTUAL AGENTS WITH AZURE

Build advanced and custom scenarios by simply extending your chatbots with Azure Bot Service. Connect to Bot Framework skills easily, call Azure cognitive services such as speech, and use your existing Bot Framework chatbots alongside Microsoft Power Virtual Agents.




“ Microsoft Power Virtual Agent is very much focused on the same type of low-code, accessible to anybody, no matter whether they’re a business user or business analyst or professional developer, to go build a conversational agent that’s AI-driven and can really solve problems for your employees, for your customers, for your partners, in a very natural way.”

It is available all of the time no matter what!.

Another cool thing it has is the great spectrum of customization, which allows giving add some delicate aspects to simulate a more warm and human-like experience.

It allows you also, serve to different people in different languages and determine aspects related to culture, gender, and regional terms. Additionally, you can track topics in order to support solutions and improve user/customer exp., and decision making thru analytics.

It is easy to integrate with other services and operational platforms.https://www.alletec.com/power-virtual-agents/