Is Your Low-Code Platform Reducing Backlogs Or Just Shifting Them?
Tags: lowcode, backlogs, ibmi, citizen
Published: 2021-04-28 17:56:46

IT backlogs have been growing for years, and the stress of recent global events has only exacerbated the situation.

Many low-code platforms promote the idea of relieving overburdened professional developers with citizen developers. In fact, some platforms even promote having a citizen developer program. The idea is to shift a large portion of application development to super users in each department. These citizen developers have little to zero development experience, but because low-code is touted as easy to learn, these super users can, in theory, learn how to develop applications at an enterprise level to supplement the IT department.

But does utilizing citizen developers really eliminate backlogs, or does it just shift the workload to create backlogs in other departments? With the additional responsibilities of supporting citizen developers, IT will be tasked with additional duties they did not have before. So I ask the question, does utilizing citizen developers truly eliminate backlogs? Is an application development approach that uses citizen developers truly an effective long-term business solution?

My answers to these last two questions are both no, and I will explain why.

**What are some inherent flaws with a supplemental citizen developer approach?**

- Adds extra work to departments already running lean
- Uses valuable company resources to train and maintain citizen developers
- IT has to support citizen developers while still trying to develop applications
- Applications developed separately in each department may not sync with other departments or enterprise solutions
- Possible duplication of similar apps, e.g, four departments all having a contacts app
- Short-term fix that doesn’t address the long-term sustainability

Since the onset of COVID-19, companies have been forced to run as lean as possible in all departments. Less staff is doing the same if not more work than before the pandemic. With human resources, accounting, and customer service teams already running lean, how is taxing them with even more work a viable business option? How is shifting a backlog from one department to another actually helping the bottom line? Wouldn’t the best solution be reducing the IT backlog without shifting the workload elsewhere?

**What are the Real Issues Facing Today’s Businesses?**

When I was an IS manager at a mid tier company, long before the pandemic, we were already running lean in every department in order to stay competitive in the marketplace. We purchased a software package for document control with the hopes of having champions in every department. Our IT/IS backlog was already growing out of control, and many departments were already short staffed. It was near impossible to find time to train champions. Employees originally tabbed as champions moved internally or left, meaning we had to retrain new employees using valuable company resources. It was a struggle to support, train, and maintain all while trying to develop new applications. I couldn’t imagine trying to expand application development to these over-stressed departments. I am not saying this isn’t a viable option for a top-tier Fortune 500 company with more than enough resources to throw at these issues, but for many smaller businesses, these extra resources are not available. The resources that are available must be fully optimized to try and maintain or gain a competitive advantage.

**With Shifting Workloads is there Still a Backlog?**

Citizen developers are usually not experienced developers. They require training not only on the tools to develop applications but also on the best practices in app development, company standardization, and an understanding of databases if they will be accessing company data. Now you have a situation where a department is already facing a manpower shortage, is being taxed to develop their own applications, and must find valuable time to train these employees on new tools, technologies, and development concepts. They still have their daily tasks to complete as well as the new challenge of app development.

For some companies, utilizing citizen developers merely shifts workloads and backlogs. It ultimately doesn’t truly address the original reason for IT backlogs.

**How can I Avoid The Potential Pitfalls of Low-Code?**

Low-code is a software design approach which allows applications to be created in a fraction of the time compared to traditional line by line coding. A low-code development platform allows developers to focus on user experiences and business processes as opposed to traditional language development and hand coding each element.

Take a look at this white paper, where we will discuss the two different approaches to low-code: model-based and language-based. We will also point out several important things to look out for regarding citizen developers.

You will learn effective ways to keep projects on time and keep costs down while keeping developers happy and productive.

**Do Users Know Their Processes the Best?**

Input and collaboration with end users are critical processes to ensure an application design is user friendly and efficient to use. Professional developers should rely on the end users to help shape the user experience. However, the end users shouldn’t have to design their own applications. It isn’t an efficient means of application creation. The principles of economic efficiency can be applied to app development. It is impossible to improve the situation of IT using citizen developers without imposing a cost on another department. Let the users help guide and shape the user experience without forcing them to try and develop it themselves.

**How can Solution Developers use Low-code?**

By no means am I saying only professional developers should be using low-code to develop applications. I seriously question the use of citizen developers in developing enterprise applications, but I highly encourage solution developers, which can be anyone wanting to create an application, to try low-code. A student, a teacher, a doctor, an accountant, a business owner, anyone with the desire to create an application can potentially use low-code for development.

Low-code’s lower barrier of entry compared to traditional programming can bridge the gap between those with ideas and those with development knowledge. In the hands of professional developers, low-code will increase enterprise application development efficiency and output. In the hands of solution developers in a non-enterprise environment, low-code can make ideas become a reality.

**So How Do You Eliminate the IT Backlog?**

- Give your professional developers the tools needed to quickly create applications
- Allow the end users to collaborate with IT to build the best user experience from the start
- Ensure that the application development process reduces application maintenance cost

The answer to reducing IT backlog and the developer shortage shouldn’t be to burden other departments. The focus shouldn’t be on shifting workloads and utilizing citizen developers for enterprise applications. The answer is to help your professional IT developers create applications more efficiently. How? **Choose the right low-code platform, [I suggest you try this one.](https://lansa.com/15plustrial/?utm_source=DevTo&utm_medium=ThirdParties&utm_content=reducing-backlogs-article)**

How can I focus on the actual problem?
I would encourage all IT managers and CIOs to take a serious look at the pros and cons of using citizen developers to create enterprise applications. Maybe the short-term need to produce apps outweighs the long-term costs of sustaining such a program. Maybe the cost and resource allocation isn’t a factor. Maybe there is an edge case that makes using them make sense. Just remember to focus on the problem itself, the IT backlog.