Call Center Automation Platforms for small businesses
Tags: workflow, automation, customerservice
Published: 2021-09-21 05:00:14

In the modern business world, a company cannot survive without effective communication between its different branches and divisions. It is crucial that each branch of a business knows exactly what's going on in every other location. One way to accomplish this is with [automated call center systems](https://mindtitan.com/resources/blog/call-center-automation/). These systems can efficiently route calls to all your offices around the globe for reduced expenses and increased.

[Startups](https://dev.to/hrishikesh1990/25-places-where-you-can-launch-your-startup-and-side-projects-328d) and small businesses do not have the resources necessary to invest in a large call center. These systems can be extremely expensive and require a lot of time and money to manage properly. For that reason, most small and new companies opt for automation platforms instead of traditional call centers.

Here are the top 5 call center automation platforms small businesses can use.

1. [Microsoft Dynamics 365 Customer Service](https://dynamics.microsoft.com/en-us/customer-service/overview/) is a complete automation platform that covers all of your communication needs. It was designed to integrate with Microsoft's other products, such as Outlook and Skype, so you can easily manage calls without ever having to step away from your office. You can also track customer interactions with videos.

Unique features:

- Integrates with Outlook for customer records
- Offers automated lead notification through email or text messages
- Can be used to create virtual stores, surveys, and training courses

Pricing:

- Available for Windows, Mac OS X, iOS, and Android
- Free version is available
- Enterprise automation solution starting at $95/mo per user

2. [Salesforce Service Cloud](https://www.salesforce.com/ap/products/service-cloud/overview/) - is the leading automation platform for sales and customer support. It enables you to use analytics and automation to improve your business processes. You can utilize customizable automation flows, intelligent automation, and voice automation to increase productivity without spending a lot of time developing an expensive call center system.

Unique features:

- Can be used to create groups and provide automation flows
- Offers a variety of automation tools that allow you to prioritize tasks
- Improves the customer experience with video conferencing, chat assistance, and live agent assistance.
- Salesforce automation
- Customizable automation flows

Pricing:

- Basic automation is free
- $25/mo per automation flow

3. [Cisco Unified Communications](https://www.cisco.com/c/en_ph/products/unified-communications/index.html) - is a complete automation platform that enables you to manage and monitor your entire virtual call center in one location. You can easily track, analyze, and route calls from any mobile or complex system you utilize. 

Unique features:

- Enables you to monitor your automation from any computer
- Provides a detailed history of activity for each automation
- Offers customizable automation flows that allow you to automate the task at hand.

Pricing:
- Call routing automation is free, custom automation costs $9/mo per automation flow

4. [Zendesk Talk](https://www.zendesk.com/service/voice/) - is a complete automation platform that can be used to simplify your business processes. It is powered by the automation software created by Zendesk, which enables you to prioritize tasks and collaborate with other team members more effectively for increased productivity.

Unique features:

- Can handle large call volumes
- Offers powerful automation tools such as custom automation
- Callback automation
- Built for businesses with huge automation needs

Pricing:
- Starter Edition - $15 user/month (billed annually)

5. [CloudTalk](https://www.cloudtalk.io/) - is a complete automation platform that helps you understand the behavior of your customers. You can create customized automation flows to manage tasks that are important for improving customer interactions. For example, you could send new service updates to your customers on a daily basis or provide quarterly surveys asking how satisfied they were with their latest purchase.

Unique features:

- Automation flows are created in a simple interface for easy automation
- Offers powerful automation tools that can be used to manage customer interactions easily
- Tracks statistics for each automation flow you create, which helps you improve business processes.

Pricing:
- Starter Edition - $15 user/month billed annually

These automation platforms provide you with intuitive software to turn your office phone into a call center that can handle anything from sales calls to customer service. They have programs that are easy enough for anyone in your company to use quickly.