Section 3.4 - AWS Certified Cloud Practitioner Study Guide
Tags: aws, cloudskills, examprep, cloud
Published: 2022-02-25 20:56:12

**This series is intended to be a personal study guide. Information may not be comprehensive or accurate. I am sharing it in case others find it useful. Please feel free to comment if any information is inaccurate.**

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<u>**3.4 Identify resources for technology support**</u>

**Recognize there is documentation (best practices, whitepapers, Knowledge Center, forums, blogs)**

- [AWS Whitepapers & Guides](https://aws.amazon.com/whitepapers/?whitepapers-main.sort-by=item.additionalFields.sortDate&whitepapers-main.sort-order=desc&awsf.whitepapers-content-type=*all&awsf.whitepapers-tech-category=*all&awsf.whitepapers-industries=*all&awsf.whitepapers-business-category=*all&awsf.whitepapers-global-methodology=*all) - papers describing a variety of services and best practices
- [Knowledge Center](https://aws.amazon.com/premiumsupport/knowledge-center/) - frequently asked questions
- [Blogs](https://aws.com/blogs) - blog posts covering a wide range of topics

**Identify the various levels and scope of AWS support**

- [_AWS Abuse_](https://aws.amazon.com/premiumsupport/knowledge-center/aws-abuse-report/) - AWS will report suspected abuse activity to the account's security contact
- [_AWS support cases_](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html) 
     - Create support cases through the Management Console to get help with issues
     - Account and billing
     - Service limit increase
     - Technical support
- [_Premium support_](https://aws.amazon.com/premiumsupport/)
     - Developer - testing and early development
     - Business - production workloads
     - Enterprise On-Ramp - mission-critical production workloads with consultation
     - Enterprise - mission-critical production workloads with consultation and automated health management
- _Technical Account Managers_
     - Technical point of contact
     - Helps plan and build solutions using best practices
     - Coordinates access to subject matter experts
     - Assists with case management
     - Presents insights and recommendations on your AWS spend workload optimization, and event management
     - Proactively keeps your AWS environment healthy

**Recognize there is a partner network (marketplace, third-party) including Independent Software Vendors and System Integrators**

- [AWS Marketplace](https://aws.amazon.com/marketplace) - third party solutions across a variety of service categories
- [Independent Software Vendors](https://aws.amazon.com/campaigns/isv/) - businesses providing SaaS hosted on AWS
- System Integrators - assist businesses with integrating their current systems with AWS

**Identify sources of AWS technical assistance and knowledge including professional services, solution architects, training and certification, and the Amazon Partner Network**

- [Professional Services](https://aws.amazon.com/professional-services/) - deliver targeted guidance through best practices, frameworks, tools, and services across solution, technology, and industry subject areas
- Solutions Architects - work with clients to design solutions
- [Training and certification](https://aws.amazon.com/certification/) - learning materials and certification exams in a variety of domains
- [Amazon Partner Network](https://aws.amazon.com/partners/) - global community of partners that leverages programs, expertise, and resources to build, market, and sell customer offerings

**Identify the benefits of using AWS Trusted Advisor**

- [AWS Trusted Advisor](https://aws.amazon.com/premiumsupport/technology/trusted-advisor/)
- Cost optimization - save cost with actionable recommendations
- Performance tuning - improve the performance of your services with actionable recommendations
- Security improvement - improve the security of your AWS environment by suggesting foundational security best practices curated by security experts
- Fault tolerance - improve the reliability of your services
- Service quotas - will notify you once you reach more than 80% of a service quota

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