How does the AR remote assistance work?
Tags: arremoteassistant
Published: 2022-05-23 11:04:03

AR-powered remote assistance is an evolving technology that combines augmented reality with live video streaming. Remote assistance enables technicians to immediately bring subject matter experts virtually to a customer site utilizing AR to help them address complex service issues. It gives step-by-step text and audio instructions to customers and field workers, guiding them through a complicated repair.

Let us consider an example. Andrew is a field worker who is trying to fix a pallet dispenser. He contacts David, a subject matter expert to help him out. As Andrew targets the pallet dispenser with his smartphone’s AR app, the view of the machine gets shared with David, who examines the machine and gives his feedback via voice communication. Andrew can now fix the machine quickly.

#### Advantages of industrial AR remote support

## 1. Cost reduction
There are many areas where you can systematically save costs with AR-based remote support that require modest investment at low recurring expenditure. To begin with, it can help you to reduce travel expenses as the app eliminates the need for a technician to visit the actual location. Besides, it can reduce the costs related to truck rolls and hardware replacement significantly. With AR remote support, you can also reduce the training and employee onboarding expenses. Further, it can assist you to curtail operating costs and added spending related to downtime.

## 2. Downtime reduction
With AR remote support, you can minimize the chances of equipment downtime. The live streaming feature enables the remote expert to provide real-time AR instructions that can help you resolve downtimes without the need to travel or visit the site. It will also help you to solve issues faster and speed up the troubleshooting process. Thus, with AR remote assistance apps, you can not only slash downtime but also mitigate machine breakdown or any malfunction.

## 3. Error reduction
Augmented reality remote support apps empower field technicians to fix all the issues related to machine handling or maintenance in real-time by connecting them visually to technical experts. Thus, AR instructions can help you reduce unnecessary errors and misinterpretations. It can even give you minor details as to which parts or cables you must remove or adjust by highlighting them. So, this ultimately reduces the chances of human errors.

## 4. Real-time support
AR remote support provides real-time visual assistance, offering instant access to real-time data and instructions to field technicians while maintaining or repairing the equipment. Real-time data will also enable your customers to perform self-service to avoid asset downtime, especially in a pandemic-like situation. Thus, with real-time collaboration and proper two-way communication between experts and team members, technicians or customers can execute field repairs quickly.

## 5. Greater productivity
Remote support utilizing AR technology can help your field technicians achieve unprecedented productivity. The AR remote tool can help your workers plan repairs in prior i.e. before even reaching the site. Thereby, this results in increased productivity and efficiency in the field. AR makes the field worker’s job more simplified and effective. Thanks to virtual simulation and remote assistance!

## Unleash the power of AR remote support!
Augmented reality-based apps with remote assistance are poised to transform the landscape of industrial enterprises. You can reap a whole load of advantages by embracing AR apps for remote support. To get a better understanding of how AR remote assistance can help your business foster, you can get in touch with our team of specialists.


Original Source: [https://www.softwebsolutions.com/resources/augmented-reality-remote-support.html](https://www.softwebsolutions.com/resources/augmented-reality-remote-support.html)