10 Reasons Why You Need Phone Systems for Small Businesses
Tags: business, businessphonesystem, cloudphonesystem
Published: 2022-04-28 10:19:49

While there have been so many modes of communication used by businesses all around the world, business phone systems that support voice communication still remain an integral and important tool for most businesses. It is because business phone systems are based on huge hardware and complex installations but cloud based phone systems that offer immense benefits. In this post, we are going to explain why phone systems are a necessity for growing businesses. Take a look:

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# 1. Easy to Use

Business phone systems are not just about making and receiving calls, but much more than that. Since they are packed with a lot of features, there are a number of useful functions one can perform just from one system only. For example, there is no need to use separate applications for call forwarding and call conferencing as a business phone system usually has these and many other features integrated in them.

# 2. Cost Effective

Growing businesses are always on the lookout for tools that offer maximum benefits at minimal cost. This is because of the limited availability of resources. Modern day phone systems truly suffice this need of small sized businesses. These days cloud based phone systems for small businesses are in huge demand as they are much lower in cost to install and run. Moreover, these systems are generally hosted by Cloud PBX service providers who are responsible for the maintenance as well. So, if we compare all these factors with the traditional on premise PBXs, the cost is much lesser.

# 3. Easy to Scale

Every business expands with time and might shrink as well. Traditional PBXs do not work for such business requirements as there is addition of new hardware along with a long time frame. In today’s aggressive and competitive business landscape, small sized businesses need a system that can do the job instantly without burning a hole in their pocket. Modern day phone systems for small businesses are built to offer scalability i.e. businesses can instantly add as many phone extensions as they want and can even remove those extensions when business scales down.

# 4. Helps in Maintaining Privacy

Many small business owners do not understand the importance of having a separate business phone number and thus they use their personal phone number for business purposes. Initially it may sound good to give your personal number to customers as they can easily get in touch with you for their queries but this also means they can ring on your number at any time which might ruin your personal space and time. One should always keep personal and business calls separately and phone systems for small businesses are just a perfect resolution. Not only it lets you keep a separate business phone number but also offers features like call forwarding, voicemail, etc. which does not let you miss on customer calls.

# 5. Maintains Data Security

Customer data is precious and as a business you need to ensure that it is safe. Losing customer information can cost you huge penalties as well as a great loss to brand reputation. Modern day cloud based business phone systems are well-equipped with security algorithms and patches that safeguard the valuable customer data from cyber-attacks.

# 6. Supports Remote Working

Since work from home or work from anywhere culture is on a huge rise, traditional phone systems do not fit to the needs of the businesses anymore. Cloud based phone systems for small businesses can be accessed from anywhere and thus remote working becomes extremely easy. Agents can take customer calls from the comfort of their location without any worry.

# 7. Projects Professionalism

Modern day business phone systems offer advanced features like IVR i.e. Interactive Voice Response. It is a very useful tool as it transfers the customer calls to the right agent or department as per the choice made by the caller from the given menu. So there are less chances of error and imparts a professional image of the company.

# 8. Supports Business Continuity

Whether big or small, no business today can afford to remain down even for a few minutes. With traditional PBXs, downtime was a huge problem. Replacement of hardware took time. However, with a cloud based business phone system, businesses do not need to worry about this. These systems are backed up by redundant servers which ensure that systems are up and running no matter what.

# 9. Helps in More Productivity

Business Phone systems make office communication and collaboration much more seamless. As employees can take customer calls much more efficiently, they get time to pay attention to other tasks that hold more importance and priority.

# 10. Takes Less Time to Market

Many businesses might be hesitant to adapt with the [cloud based phone systems for small businesses](https://www.kloudtalk.com/product/kloudtalk), because they think that these systems require time to get started with. However, this is not the case. Cloud based telephone systems for businesses are easy to set up and hence take very less time to market.

So with the above mentioned points, it is strongly evident that small businesses need business phone systems to add smoothness and effectiveness in their communication and collaboration.